We found the following complaints for VOLKSWAGEN ATLAS CROSS SPORT (2020)
Read complaints for VOLKSWAGEN ATLAS CROSS SPORT (2020)
We experienced air bag deployment on both sides as a result of a low-speed contact with a curb. We were leaving a stop sign at a t intersection on a snowy road and the car slid making the left turn and the passenger side front wheel hit the curb. We could not have been travelling more than 10-15 miles an hour and the damage to the wheel is only scrapes. We feel very strongly that the air bags should not have deployed and have had the car inspected by collision experts that have documented that the air bags should not have deployed based on the minimal damage to the wheel. This is a very unsafe situation to have air bags deploy when they should not as they can injure passengers, we had one passenger with significant bruising. Vw is refusing to acknowledge a problem and have left us with a damaged 2020 vehicle that cannot be driven. I have attached photos of the vehicle.
Upon vehicle start, vehicle provided several warnings: 'driver door contact switch, electronic parking brake fault, airbag error', and several others. The driver and driver-rear passenger windows rolled down about two inches, security light was blinking, drivers door would not lock. While driving on city street, the parking brake would engage at low speed (1-2 mph), and when stopped, while in gear (drive).
When driving vehicle upon coming to a completed stop, various fault messages are displayed 'electronic brake error/driver contact switch error, start/stop error'. The car detects that the door is open even though it is completely closed which causes parking break to activate immobilizing the vehicle ; the start/stop system then activates turning off the engine. This makes performing any low speed maneuver extremely difficult and dangerous as you must first find then press the electronic parking breaking button/take your foot off the break and wait for the start stop to deactivate/then accelerate. This has nearly caused an accident when executing a left turn into oncoming traffic the car stopped and the break activated while cars were approaching. Car was taken to the authorized vw dealer who replaced the locks and door handle and did safety inspection. As soon as i left the dealer the car displayed the same problems reported. Car was taken back to dealer who advised they ordered a new door switch to fix the problem as the one in the car was 'bad'. Car has been with dealer for 1 month as they do not have the parts due to it being on backorder at vw.
Upon vehicle start, vehicle provided several warnings: 'driver door contact switch, electronic parking brake fault, airbag error', and several others. The driver and driver-rear passenger windows rolled down about two inches, security light was blinking, drivers door would not lock. While driving on city street, the parking brake would engage at low speed (1-2 mph), and when stopped, while in gear (drive).
When using vehicle remote start the vehicle malfunctions with adaptive cruise control error not allowing cruise control to work or disables randomly while using cruise control. Also causing front assist to avoid crash to disable.
Our atlas will randomly slam on its brakes as if avoiding a collision on an empty road. The lane assist will also steer you towards obstacles (like construction barrels) and fight as your try to correct its error. Issues have all occurred while in motion traveling down a 2 or 4 lane road.
Please see attached document as it explains it all
The contact owned a 2020 volkswagen atlas cross sport. The contact stated that while driving at 40 mph, he crashed into another vehicle and within seconds, his vehicle's engine compartment caught fire and exploded twice. The vehicle was engulfed in flames when the fire department arrived on the scene. The contact did not receive medical attention or sustain injuries however, the contact's wife received medical attention for injuries sustained and transported to the hospital by ambulance. A police report was filed. The vehicle was towed to an auto service center and deemed totaled by the insurance company. The dealer and manufacturer were not made aware of the failure. The failure mileage was 16,643.
Seat belts in rear left side do not retract, have to manually push the seat belts back in to get them to work
Our atlas will randomly slam on its brakes as if avoiding a collision on an empty road. The lane assist will also steer you towards obstacles (like construction barrels) and fight as your try to correct its error. Issues have all occurred while in motion traveling down a 2 or 4 lane road.
When driving vehicle upon coming to a completed stop, various fault messages are displayed 'electronic brake error/driver contact switch error, start/stop error'. The car detects that the door is open even though it is completely closed which causes parking break to activate immobilizing the vehicle ; the start/stop system then activates turning off the engine. This makes performing any low speed maneuver extremely difficult and dangerous as you must first find then press the electronic parking breaking button/take your foot off the break and wait for the start stop to deactivate/then accelerate. This has nearly caused an accident when executing a left turn into oncoming traffic the car stopped and the break activated while cars were approaching. Car was taken to the authorized vw dealer who replaced the locks and door handle and did safety inspection. As soon as i left the dealer the car displayed the same problems reported. Car was taken back to dealer who advised they ordered a new door switch to fix the problem as the one in the car was 'bad'. Car has been with dealer for 1 month as they do not have the parts due to it being on backorder at vw.
Upon vehicle start, vehicle provided several warnings: 'driver door contact switch, electronic parking brake fault, airbag error', and several others. The driver and driver-rear passenger windows rolled down about two inches, security light was blinking, drivers door would not lock. While driving on city street, the parking brake would engage at low speed (1-2 mph), and when stopped, while in gear (drive).
Steering makes creaking and noise when turning even when stopped. Dealer replaced sway bar links today via tsb. Problem not fixed, dealer test drove after fix and determined it could possibly be clockspring. Others online have similar issues, some say replacement of entire rack is required, i hope not.
I brought car in for a recall inspection, that required photos of the defective parts number. The dealer did not provide me with the photos and i questioned wher are the photos , they sent me some generic photos of an underside of the car but nothing with clearly visible part numbers. The inspection may not have been done correctly and if the part breaks it results in a loss of steering and a tragic ending for the car and driver.
Persistent noise when turning steering wheel to the left, loud clicking more so when vehicle is stopped.video evidence presented to dealer after it had been in to the shop once before and it was determined faulty steering rack,
For the second time since purchase 6/2020 we are taking the car in for suspected steering rack issues.we have already had the steering rack replaced, we have clunking/clicking when turning when we turn the wheel to the left.vw to address the issue next week
Steering makes creaking and noise when turning even when stopped. Dealer replaced sway bar links today via tsb. Problem not fixed, dealer test drove after fix and determined it could possibly be clockspring. Others online have similar issues, some say replacement of entire rack is required, i hope not.
From picking up the vehicle there was a noise only on the drivers side windshield, the sound i thought was initially road noise at higher speed but it was at any speed. It became clear that the noise was air entering the vehicle through the windshield.the windshield was found to be defective and had to be replaced
Steering makes creaking and noise when turning even when stopped. Dealer replaced sway bar links today via tsb. Problem not fixed, dealer test drove after fix and determined it could possibly be clockspring. Others online have similar issues, some say replacement of entire rack is required, i hope not.
When picked up vehicle within days noise was heard from left side of vehicle, at the windshield. Both at low speeds and high,if something was placed in the corner like a towel the noise would stop.after vehicle went in to the dealers it was determined that the windshield was faulty, it had been incorrectly fitted and the whole windshield and all seals needed to be replaced.
Adaptive cruise control (acc) will not work if you remote started the vehicle. To get it normally work, you have to fully switch off the car and then push start it. Had the vehicle checked by vw dealer and they found nothing, then i noticed that remote start was the problem. Seem to me there should be some sort of a software update fix as it looks like there are no electric/electronic issues.
Our atlas will randomly slam on its brakes as if avoiding a collision on an empty road. The lane assist will also steer you towards obstacles (like construction barrels) and fight as your try to correct its error. Issues have all occurred while in motion traveling down a 2 or 4 lane road.
When using vehicle remote start the vehicle malfunctions with adaptive cruise control error not allowing cruise control to work or disables randomly while using cruise control. Also causing front assist to avoid crash to disable.
Here we go again, warning light for tires correctly inflated warning sign will not go away.this is third time this has been addressed, initially vehicle tires on sale were over inflated, second time similar issue, and now who knows until we get to service on tuesday what we are going to find
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