We found the following complaints for THOR PALAZZO (2016)
Read complaints for THOR PALAZZO (2016)
The wood floors in the cargo bays of my class 'a' motorhome were not sealed during manufacturing, which allowed water to enter the bays and rotting the wood floors. This resulted in a hazardous condition while the vehicle is in motion where items, in the bays, could fall under the tires or jeopardize the safety of other vehicles. This condition has occurred twice on my vehicle and was repaired once by thor under warranty, but reoccurred less than six months later.
The vehicle was stationary when i found the double pane window coming apart. If i had been driving down the road or highway the glass would have came off into on coming traffic or hit a car behind me. The windows are made by herh windows. I believe another company has bought them out now.*dt
On april 5, 2016, as we were driving in south carolina, on a divided highway at about 65 mph, when with no warning,with no warning, the overhead cabinet directly over our heads came crashing down on us.it hit me on the head and shoulder, and hit my husband, jeff, on his arm and hand.jeff managed to look out the side window and use the center lane marking to make sure we stayed on the road.he then put his head down so that he could see well enough underneath the fallen cabinet to get us off on the shoulder of the road.if he hadn't been able to do that, we very likely would have gone off the road.we first had to semi-argue with thor to get them to address this warranty item.when they finally agreed to address the issue, we had to insist that they re-engineer how the overhead cabinet was attached to the bed that rides above the cab.the way the cabinet was attached was to have 14 wood screws in the front of the cabinet, adhering it to the metal bed & reinforcement above, and only 2 in the back of the cabinet.again, wood screws were used to attempt to screw into metal.we were disappointed by the somewhat lack of concern thor displayed for other customers who may have purchased a motorhome with the same overhead cabinet configuration.they kept insisting that our situation was an exception, and that this had never occurred before.however, how secure can any cabinet be if wood screws are used to screw into metal'..and are 2 screws truly sufficient for adhering the back portion of the cabinet, where most of the weight sits?we're ok now, but what about others?others may have the same thing happen to them.perhaps this has already occurred, with disastrous results, and the occupants may not be in any position to explain that the cabinet was the cause, and not just another piece of damage that occurred as a result of the crash.*dt
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