We found the following complaints for TESLA MODEL S (2015)
Read complaints for TESLA MODEL S (2015)
My vehicle was having issues during 2020 with the emmc recall. I took the vehicle to the dealership to be repaired and paid for the repair out of pocket. After this repair took place, the nhtsa forced tesla to do a recall for the part that failed. I subsequently was reached out by tesla who denied a refund for the repair that i paid out of pocket and did not and has not (3 months of following-up with the company) explained the denial nor offered repayment as directed by the nhtsa. Unfortunately, i am not the only individual who has had this same experience. Many individuals online have ran into the same unfortunate circumstances. See instances linked below. Https://teslamotorsclub.com/tmc/threads/emmc-recall-reimbursement.222189/
I drove the car into a parking space at the school (desert christian elementary) in tucson arizona on sept 16th about 11:05 am, when the car accelerated on its own (unintended acceleration) and crashed into 2 parked vehicles and airbags deployed and i sustained a fracture of my right arm requiring surgery. Also my car (the tesla model s) was damaged and the two other parked cars.
Takata recall. The contact owns a 2015 tesla model s. The contact received notification of nhtsa campaign number: 19v002000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Tesla (746 auahi st, honolulu, hi 96813, (808) 680-9260) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
My center screen that controls the vehicle functions such as air conditioning, all vehicle settings, map, cruise control, vehicle collision sensors, lder, etc are not functioning because the mcu unit failed. The emmc chip inside mcu failed when the vehicle was downloading a update sent from tesla over the air. The car doesnt want to turn on half the time and vehicle driveability and functions are very limited. Tesla hasnt responded to my complaints and my issue. The car was in my driveway and downloading when the screen qent black and nevwr turned back on. I took it to a tesla 3rd party shop and they advised me to keep calling tesla to notify them of faulty mcu and emmc unit.the danger is that the vehicle collision and safety features are disabled and its dngerous driving on roads.
Tesla will not respond to request to repair recalls the number provided goes in circles it ask to go through app we are a dealer and car do not have appi have made several request
The contact owns a 2015 tesla model s. The contact received notification of nhtsa campaign number: 19v002000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 tesla model s. The contact received notification of nhtsa campaign number: 19v002000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called the manufacturer several times, but no one answered the phone. The dealer was not contacted or listed in the notice. The vehicle was not repaired. The contact had not experienced a failure. Parts distribution disconnect.
Tesla have the vehicle for quite a while but they haven't given a reason why they haven't completed the recall.
On aug 13, 2018 i went to the tesla service center in seattle and requested an appointment to have several recalls done, including seatbelts, takata airbags, and aluminum steering bolts.i was told in no uncertain terms by service manager kasi smith, that my car is blacklisted by tesla since it has a rebuilt title.that in order for the recalls to be done i must get the car "recertified" at a cost of between $5,000 to $32,000, depending on whether repairs are needed.so i called tesla's national customer service line (877.798.3752) and reached louis escobar at tesla's burbank, ca location.after he checked with the seattle service center (which i'd already told him refused me) and with his supervisor, hunter carlson, mr. Escobar informed me thatmy car is blacklisted by tesla since it has a rebuilt title, and in order for the recalls to be done i must get the car "recertified".my car was professionally rebuilt, and has been registered with the state of washington and i've been driving it for two years.if we can all agree that wrecked cars are -going- to be rebuilt, then what should tesla's policy be? i should think they'd want to protect their reputation and ensure the safety of their customers.so for recert do they charge high fees and take away all benefits that were paid for on purchase of the car, like navigation, autopilot, and supercharging?well the cost alone forces those of us with rebuilt cars to drive around with no inspections, except those done by the state patrol, which are only checking that we did not use stolen parts.so clearly their goal is not to protect their reputation and ensure the safety of their customers. What is the goal then? make money?
Takata recall - i was not notified in a timely manner. Provisions were not made to fix my airbags for many months. I had to call customer service repeatedly and appointments keep getting pushed. This defect has existed in my car for over 3 years now, putting my family at great risk
A malfunction caused the sudden deployment of the airbags and subsequent unintentional unexpected acceleration causing the vehicle to jump a cement block and violently smash into a pole while i was slowly pulling into a parking stall at a grocery store.
Here is a report of a tesla involved in a crash.http://bgr.com/2017/05/23/tesla-crash-photos-walk-away/i am filing this report as a concerned citizen because i think the owner will not make a complaint himself since tesla owners are often tsla shareholders and are unwilling to make any criticism.two things to note: the back wheel flew off and nearly killed a bystander.the airbags failed to deploy and a passenger was seriously injured.please see attached files from a facebook page in which the owner describes the crash.
Here is a tesla model s in the wrecking yard.the front tire is wrenched off the rim and this appears to have happened while the car was still rolling forward.even though there has been a major collision the air-bags have not deployed.i have put together a collection of photographs of steering and suspension components from tesla cars.http://teslabears.club/t/no-wonder-the-wheels-snap-off/68the standard of construction is in my opinion absolutely appalling.tesla has gained the reputation of being the safest car in the world.i am convinced that reputation is merely the result of tesla pr hype and the myth is perpetuated by tesla enthusiasts and investors.the number of crashed teslas showing up in the salvage yards is out of all proportion to the number of vehicles on the roads.please start an investigation into the causes of all these crashes.
Have an issue with the central touch screen panel going blank.the embedded multi-media-card memory (emmc) in the mcuins likely the issue. This is causing the central touch screen panel (that controls air bags, navigation, music, heating etc..).this screen has been causing a problem for many months. We got a 'temporary fix' by a reset that cost 100s of dollars - but it went blank again. This is a design flaw that has nothing to do with how we drive the car - it has got fixed in the 2018 and later model s models - but it looks like it is a systematic issue in many cars prior to that.
My tersla experienced a sudden acceleration event on july 31, 2019. It was being parked in a target parking lot about to be put in park when it suddenly experienced a full acceleration. It jumped over a 6 to 8 foot wide concrete meridian, took out a bush and hit a parked pick-up, moving it about 15 feet and totaling the truck. The car had almost $40,000 in damage and the driver was injured. Telsa first said they would have their read out in one week then 3, then 4 - finally after about 4 months they said it was driver error but the driver denies touching the gas or brake. She was already stopped and it happened so fast she didn't have time to react.
The contact owns a 2015 tesla model s. The contact stated while driving at various speeds, the main center display failed not allowing the contact to use the rearview camera, the turn signals, and all the electrical functions. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with the emmc flash memory device needing to be replaced. The vehicle was repaired. The contact stated that a couple of days later he received notification of nhtsa campaign number: 21v035000 (back over prevention, visibility, exterior lighting). The manufacturer was informed of the failure and referred the contact to the nhtsa for assistance. The failure mileage was approximately 49,274.
The contact owns a 2015 tesla model s. The contact stated while driving 30 mph, the display screen stopped functioning. The contact received notification of nhtsa campaign number: 21v035000 (back over prevention, visibility, exterior lighting). The vehicle was taken to tesla service - latham (326 old niskayuna rd latham, ny 12110) where it was diagnosed and the contact was informed that the embedded multi-media card (emmc) controller needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 118,398.*lnconsumer contacted the manufacturer to get reimbursed for the repair, but the manufacturer told them that they had no record of the repair.
The contact owns a 2015 tesla model s. The contact received a recall notification for nhtsa campaign number: 21v035000 (back over prevention, visibility, exterior lighting) however, the dealer informed the contact that the vehicle had to experience the failure for the recall repair to be completed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 tesla model s. The contact received notification of nhtsa campaign number: 21v035000 (back over prevention, visibility, exterior lighting) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 tesla model s. The contact stated that the back over prevention camera failed to illuminate properly. An error message was displayed and indicated that the center display was unavailable. The vehicle was taken to tesla (1901 del monte blvd, seaside, ca 93955, (831) 264-6896) where it was diagnosed and determined that the media control unit needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
The contact owns a 2015 tesla model s. The contact stated that while driving at an undisclosed speed, the steering wheel stiffened while turning. There was a loud clanking sound while turning the steering wheel. The emmc center display screen inadvertently turned off while the contact was driving. The emmc screen was also slow to start up while starting the vehicle. The contact stated that the failures started after receiving the vehicle back from a collision repair shop. The vehicle was involved in a collision where another vehicle had crashed into the driverā€™s side door. The dealer and manufacturer were not made aware of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was 115,480.
The contact owns a 2015 tesla model s. The contact stated that while operating the vehicle, the master control unit was inoperable. The contact stated that the back over prevention camera display and turn signals were inoperable. The cause of the failure was not determined. The local dealer tesla atlanta located at 3393 peachtree rd ne, atlanta, ga 30326 was made aware of the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 50,000.
Media control unit screen went blank while vehicle was in motion. Vehicle still drives, but driver is unable to use navigation or media functions. No turn signal feedback. No backup camera.worse, unable to control ac that was running at the time of incident. Air conditioning still runs after vehicle supposed to be stopped, draining battery.vehicle had to be parked for 48hrs + with ac running constantly until brought to dealership. Service wants $1700 for a replacement, or $2250 for an "upgrade".
I parked my model s and went to grab something from the trunk, closing my driver's door and leaving my car key inside of the car. I was then locked out of my vehicle, unable to open the car through my phone app or by touching the handles to gain entry. This same thing happened a few months before, too, though i called tesla support and they were able to remotely unlock my car. In this particular instance, however, i called tesla support and they were unable to communicate with my car and unlock the doors remotely. I eventually gained entry into my car by having the door manually opened by someone from a tow company.it was recommended by tesla support that i take my car in for service. When i did, the service team said if i didn't replace my mcu, the car would effectively become inoperable. Per my tesla invoice, the service team "inspected and were unable to communicate with vehicle. Vehicle has not been communicating with mothership due to internal failure of media control unit. Recommend replacing mcu. Replaced mcu." when i called about the emmc recall this past january, i was told my vehicle did not qualify. Today i received an email about the reimbursement option for those who had their units replaced/repaired; upon filling out the form tesla provided, i was told i did not qualify for the reimbursement.it feels as though tesla is making this overly complicated and finding loopholes. I alsoreported that my screen shut off while i was driving my model s on two instances within the past year, after having the mcu replaced. The service team told me that they couldn't find what i was referring to in my car's log, adding that i would need to give them the exact dates and timeframe of each instance. In both cases i was driving my car on the freeway and was scared that the car would shut off; i didn't think to write the date and time down for later follow up.
Rear driver door handle stopped presenting restricting access to the car. This is a well known common break on cars with some cars experiencing as many as 6 door handles breaking.
Mcu which controls the majority of the automobile's safety and security functions failed. I did not feel that the automobile was safe to drive until the failed component was fixed so it sat in my garage for 6 weeks, after which time it was repaired.
Mcu central computer failed, so turn signals and backup camera are unavailable, as well as climate control, audio, navigation, vehicle status
Approximately 5 years after purchasing my tesla model s, the media control unit failed while i was driving on a city street (doing a reboot due to some system failures).much of the functionality of the car became inoperable because of the failure, including climate control, navigation, music and more.a week later tesla's mobile technician did a hard reboot, which then eliminated the ability of the car to charge (making it effectively inoperable).when i finally got an in-shop appointment, a week later, i had to pay to replace the mcu, as my warranty period was over.even now, there are continuing issues with the voice recognition system.
Media control center turns black and wont allow me to operate the car properly. Verichle has done this on start up and while sitting at traffic lights/while driving.
One of the door handles is not presenting and therefore the door cannot be opened.this happened to a different door handle but it was covered under warranty at that time.now that my car is out of warranty, they are quoting me $700-$1000 to fix the door handle.this seems to be a manufacturing defect because many others are experiencing this issue as well. Another problem is that we never know when exactly the handles will return to its recessed position. Our kids have often gotten their fingers caught in between as the handle was retracting causing significant pain.to the point where they are afraid to open the door.there is no sensor (like a garbage door opener) where it will reverse when it senses motion or pressure. Though it's a cool idea, basic necessity as a door handle should not cause this many problems.
The 12v battery on our 2015 tesla model s started failing last november.we were assured that tesla that it would be safe to drive until they could replace the battery (which took about 2 months).we've come to understand that this is far from accurate.after that, our mcu (the main computer in the car) failed.this is apparently a well known problem that tesla refuses to fix.when they replaced the mcu we immediately started having issues:1. The emergency flashers did not work.2. The computer logs were not available to tesla to diagnose issues or recover our car if it was stollen.3. The fog lights stopped working4. Glove box would not open5. Screen now has noticeable flicker6. Car now has charging problems.the issues with the emergency flashers, fog lights, and glove box were able to fixed by a different service center the same day (although i had to drive approx. 30 miles to get to a different service center). The logging issue took about a month or two to fix.the screen flicker and charging issues where the car randomly switches to a different charging level while driving or charging without any error messages, is on-going.i've been back to tesla over a dozen times, and they ike to charge $100 every visit "under warranty."
The screen does not turn on. Mcu has failed. Will not be able to use rear view camera, defrost function(esp when raining, this is a big safety concern with not having visibility), can not turn off ac(runs while car is off), rear back up camera does not work. Can not use the tesla phone app to use the functions, can not set charging. Range.the nhtsa has opened a investigation in june 2020 and is on going.
The contact owns a 2015 tesla model s. The contact stated that there was a loud sound coming from the engine while the vehicle was plugged up and charging. The contact disconnected the charger in fear that the battery or the engine may explode. The contact stated that the vehicle failed to be fully charged. The vehicle was not diagnosed nor repaired. The manufacturer was contacted and notified of the failure. The failure mileage was 65,874.
Starting about 0700 mst on 13 july 2020, my 2015 model s 85's mcu began rebooting. The car was in motion on an arterial road at about 45 mph with navigation active. When the reboot started, i pulled off the road into a parking lot. After the first reboot, the mcu appeared stable for about 10 minutes, then rebooted again. This time it was stable for about five minutes. Since then, it has been rebooting continually in a cycle of about 1 minute 45 seconds. Vehicle control and accessory functions (backup camera, air conditioning, navigation, radio, bluetooth, lights, doors, etc) are no longer usable.
Tesla has reduced the charging capacity and charge rate per:re: nhtsa action number: dp19005 - investigation subject : battery management software updatesprior to this software update, the charge rate was double the shown rate.
Safety concern regarding a recent battery explosion in a similar car 2015 model s 85 d while driving in texas. Posting links to the news as it happened on dec 28th 2020.https://www.washingtonpost.com/technology/2020/12/28/tesla-battery-fire/https://www.dailymail.co.uk/news/article-9093283/tesla-owner-41-says-2015-model-s-suddenly-erupted-like-flamethrower-texas.html
Computer occasionally crashes and compromises the safety of vehicle because of a defect.also door handles, all 4 have broken compromising safety, because of manufacturer defect.
12v battery has started failing, been over 2 months, tesla keeps cancelling appointments to fix.car is going to die on the road on me.
First it started with the back up camera not displaying when i would put the car in reverse, so i had to reboot the system. Few days passed then it did it again so i reboot ed the system again but this time my entire screen went black and it would not turn back on after days of rebooting the system.i took the car into tesla to check and they said my mcu needed to be replaced.the problem with the mcu going out is that it controls everything including the back up camera and it also controls the a/c and when the mcu went bad it left my a/c 24/7.it took a week for my to get my car in for service so my car has the a/c running 274/7 for a week.it took another 2 weeks for the service center to get the mcu in stock to repair my car.i am curious why the mcu went out only after a my warranty ends.
In may 2019 tesla pushed an ota update on the car (including mine) with caused the car to reduce charging speed a lot. I normally go at the green acres mall supercharger, in queens ny near jfk airport and my car used to charge at 74kw (about 40 min of time from 50 miles range to 200 miles range). After the update the time more than doubled (about 1 hour and 30 min of time to add the same miles range). The update was in response to a model s bursting into flames in hong kong, although there have been multiple seemingly spontaneous fires over the past several years. Tesla allegedly knew the cars' batteries were defective and decided that it would rather push an update that reduced range, performance and charging speed than replace batteries under warranty. My problem with this is that i need to know if my car is safe to operate. If there were a battery chemistry which was not safe and tesla rather than change it decided to reduce the charge rate, is this solution acceptable for nhtsa? also this solution is impacting significantly my schedule. When i bought the car, i considered using it for certain road trips assuming the downtime was reasonable, but after this update it basically made my car usable only for local trips. If you have to charge the car a couple of times over a 500 miles trip, one thing is to add a couple of 30 mins pit stops which is fine considering that most people need to use the restrooms, get something to eat or drink, but another thing is now having to wait a total of 3 hours.
The main screen on the car (mcu) has had issues for over a year. It would sometimes just go blank while driving, or not turn on when getting in car or the response time so slow (which would be a real safety concern and caused me to pull off the road several times) the rear camera would stop working. I just paid $1639.00 to have the unit replaced, i was informed it was past it's useful life and would fail in the near future. These failures began happening in april of 2019 from parked to 75 mph.
The contact owns a 2015 tesla model s. The contact noticed that the touchscreen was inoperable. The vehicle was taken to tesla service center (1580 church st, decatur, ga 30033) where it was diagnosed that the media control unit needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 34,270.
The contact owns a 2015 tesla model s. The contact stated the media control unit was not operating properly and the screen was inoperable. The contact called the local dealer tesla located at 5544 okeechobee blvd, west palm beach, fl 33417, 561-232-8984, who sent a technician to his residence to diagnose the vehicle. The contact was informed that the computer needed to be replaced. The vehicle had not been repaired as of yet. The manufacturer had been informed of failure. The failure mileage was 51,000.
Re: nhtsa action number: dp19005 - investigation subject : battery management software updatesour tesla model s software "update" greatly reduced the amount of total charge, and speed that we can charge our battery.we called tesla, and initially they said that our battery had "degraded" and that was causing the problem.we responded that our battery is not even 4 years old (the car was purchased december 22, 2015), and batteries don't suddenly "degrade" 15 - 20% in one week.tesla maintenance then admitted that the problem is due to a software update that reduced the speed and total charging of the battery "out of an abundance of caution".the service rep assured us that he was looking at our battery stats on line and there is nothing wrong with our battery.fine, we said, if there is nothing wrong, take the crippling software update off.sorry, can't do that, was the response.your car is one of a number of cars that have had battery fires.it has a gen 1 battery (built before april 2016).we are researching the problem, and do notunderstand why this is happening.ok, if you are aware of defective batteries, just replace our battery.the response was "sorry, we cannot due replacements at this time."my wife needed to drive 500 miles up to oregon to be present for her mom's cancer surgery last week.she could not take her tesla, as it now takes an hour and a half to "supercharge" the amount it used to receive in 35 to 40 minutes.she is afraid to drive the car.we read that in at least one of the tesla battery fires, the electric door handles would not operate and the passengers could not get out of the car.the tesla carries our family and loved ones.tesla appears to be putting economics above safely in this matter.we need nhtsa to investigate to determine if it is safe to continue driving this car.thank you.
Car was charging at the knoxville supercharger. I couldn't connect from restaurant with my app to see if it was completely charged. When i got to car touchscreen was black, wouldn't come back with soft or hard resets, app was locked up, no navigation, no music, all screen and app abilities gone, turn signals didn't work, ac wasn't working. Tesla service center has diagnosed mcu 1 failed. They were able to revive it in the appointment although some applications sluggish. A daughter board has been ordered to fix it which i will pay for,appointment for that coming up august 28, 2020.
The car thinks the trunk is open but it is not. As a result, the car doesn't stop beeping as a warning to a trunk that is fully closed. In addition, i can't open the trunk at all. When driving the car i can no longer use autopilot and other safety features of the car. I also can't lock the care. All and all, the car in unusable, because of an issue with the trunk, this is definitely a faulty design.
Car was stationary. Started tesla and main navigation and camera screen. Mcu failure results in loss of audible and visual features provided by the touchscreen, such as infotainment, navigation, and web browsing. This includes loss of rear camera image display when reverse gear is selected, resulting in reduced rear visibility when backing.
My 2015 tesla model s with 33,270 miles has a non working touch screen or mcu1 that controls the car. After researching this a bit online it seems its a much too common problem and more of a defective part of the car. It is very hard for the operator to us e the car without it since it controls most of the car. Repair times are through the roof causing quite a bit frustration for the car owner. The unit failed while driving normal on a back road at a normal speed.
Tesla model 2015 model s mcu keeps failing. The mcu failed twice in 1 year. Tesla service center schedules an appointment, simply resets the system and sends you back home. Before failing , the system shows signs of slowness like delayed start ( note* car can still drive without starting an mcu but multiple things such as hvac / backup camera wont work )
Tesla removed miles from my battery capacity by over 25 miles by remote downloadsthe vehicle was stationary in my garage i contacted them and they did a remote testand said the battery was fine and the download was the cause and they would return the miles thru future downloads . It hasn't happened and they won't respond anymore
Tesla screen went completely black and will not come on. No back up camera, no turn signal, no radio, no a/c.this happened one morning when i went to turn the car on. Have tried reset. Made an appointment with tesla to repair but in the process of researching problem, have found this to be a known failure of many tesla's between 2014-2017.it is a safety hazard and tesla should be doing a recall. I am afraid to even drive my car to the service center for repair that is 15 miles from my home.
My vehicle was having issues during 2020 with the emmc recall. I took the vehicle to the dealership to be repaired and paid for the repair out of pocket. After this repair took place, the nhtsa forced tesla to do a recall for the part that failed. I subsequently was reached out by tesla who denied a refund for the repair that i paid out of pocket and did not and has not (3 months of following-up with the company) explained the denial nor offered repayment as directed by the nhtsa. Unfortunately, i am not the only individual who has had this same experience. Many individuals online have ran into the same unfortunate circumstances. See instances linked below. Https://teslamotorsclub.com/tmc/threads/emmc-recall-reimbursement.222189/
My mcu has failed for the 3rd time rendering the car w/o turn indicators and other features.
The mcu (main console unit) is black and wont turn on. Tesla is stating they want me to pay for the repair as it isn't part of the drivetrain. I cannot control certain things like charging and driving safety features without it.
I believe a complete failure of the embedded multimediacard. No touch screen use, no camera, no audible sounds for turn signal or warnings, no control over lights or door locks. Earlier in the year, i noticed non responsive request to start up the car, undrivable for 45 seconds, now it is up to a few minutes upon entering the car, which is a safety issue. Especially when combined with not being able to lock the doors with the lcd.i believe this is the screen issue that tesla is offering repairs now, but i have tried to make an appointment, and the earliest one is two weeks out, which i have made.
Starting with a software update in may 2019, tesla capped the max voltage the high voltage battery would charge to.they claim they did this "out of an abundance of caution" after several non-crash fires happened to these models.tesla took action to downgrade horsepower and range along with all other aspects of performance through a total voltage cap after claiming to be releasing a fire-safety update, but officially no safety update was released.this change happened while the car was parked in my garage and stationary.https://www.theverge.com/2019/5/16/18627746/tesla-fire-battery-software-update-model-s-xhttps://jalopnik.com/tesla-is-updating-battery-software-after-a-model-s-catc-1834794877
The touchscreen in my 2015 model s has completely failed. I've attempted all of the resets that tesla recommends to restart the system to no avail. The car is nearly useless, none of the electrical features of the vehicle work, including heating/air conditioning, charging features, audio or turn signals. The car worked fine yesterday, today the screen was just gone.
The screen routinely fails and goes black. The main concern is the climate can't be changed and there is no backup camera.
The vehicle's primary screen for controlling most functions, known as the mcu version 1, constantly crashes, while driving and stationary. When it is off, i cannot use my reverse camera, control heat/ac, not can i check various car statuses.it is a known defect with tesla. I am being told it will eventually stop working altogether and there will be a $2500 cost to replace it with the same mcu with the known defect.
Went to the car one morning, was able to open the doors but found the primary screen was completely blank and non functional. Unable to shift the vehicle out of park. Fortunately the vehicle was in the garage and not moving. Scheduled a repair visit with tesla who immediately ordered a mcu which is now known to fail after time in all tesla model s's and x's manufactured prior to a certain date. I now need to arrange for the vehicle to be towed to tesla for them to repair a well known problem.
Center consul screen turn off and won't come back on can't use navigation backup camera no turn signal sound or radio sound or any sound involve the center counsel
Location:car parked in owner's driveway.center screen had become noticeable slower over a few weeks and the owner's manual which is normally shown on the screen was not available. I attempted to reboot the system by holding down two buttons on the steering wheel and the center screen would not reboot.rather, the center screen went and stayed totally black. I contacted tesla phone service and tesla phone service center could not contact the car.center screen remained completely black.when trying to start to drive the car,the screen in front of steering wheel appeared to be trying to communicate with the black center screen.after 5 minutes of trying, the screen in front of the steering wheel would allow the car to be driven.the car would be drivable but without turn signal sounds. Climate control and anything else controlled by the center screen not able to be adjusted or changed as center screen was completely black and dead. Car would not accept a charge overnight from tesla charger installed in my house.climate control was on continuously overnight, depleting 10 miles off the battery range in a single night (about 16 hours).the next day, after again waiting 5 minutes between starting the car and being able to drive the car, i was able to bring the car to a tesla service center where they diagnosed the problem of the media control unit (center screen) as not recoverable and replaced it for $2500. Without this replacement, the car was not drivable for all practical purposes.once repaired, the car was again drivable. Luckily this issue occurred at home and in a safe spot. If this problem occurred while driving, the car could have been stranded on the side of the road.
The center console display of my tesla model s has abruptly stopped working.i can no longer access the majority of the features of my vehicle, such as turning on a/c, accessing gps, controlling the sunroof, adjusting vehicle settings, adjusting my side mirrors, defogging the windshield, accessing the rearview camera, and any other setting that is controlled by the center display. This has made driving the car nearly impossible.because of the low visibility of the rearview window, i heavily rely upon the rearview camera.since center console display was off and hence no rearview camera, i ended up damaging my bumper into a low-profile object that otherwise would have been visible had the camera been enabled.i only drove my vehicle once and damaged it on the first drive with the center console off. I contacted tesla to have this problem fixed, but was told i would need to pay approximately $1,500.00 to replace the mcu with the exact same version. Further, this replacement would likely take a month to be fixed, rendering my vehicle effectively useless.
Well docmented failure of a memory chip that has been docuteted to fail aftera certin amount of read/write cycles, tesla has been well aware of this fault for years and has done nothing to address the issues leaving owners sometime stranded or reducled vehilce functionalty. Teslas respnose has been to replace thefaulty system witha refurbish unit that will have the same issue in the futiure and charging the customerbetween 1500-2000 to replace.
Screen that controls the entire car (large screen) stopped working completely. I have owned this car from new & the car is well taken care of: always garaged.this happened 07.13.2020 when i was going to the supermarket. I have no. Turn signals, daytime running lights, backup camera, radio, any miles on odometer reading, safety features or autopilot,bright lights, or any heat or a/c.this issue (what tesla calls mcu going out is a known issue in the last couple months.from my understanding the mcu is over working & tesla now installs a new type of mcu due to the flaw.
My media control unit (center console screen) stopped working.screen went black and nothing outside of throttle/brake/turn signals worked.all functionality controlled by the mcu stopped working.the car started taking about 2 to 3 times longer to boot up and after a day or two, the screen stopped working completely.after dropping off at the tesla service station, the technician informed me there were mcu issues with the model s from 2016 and earlier due to the memory capacity of the chip used.
Tesla are dragging their feet manufacturer recall # sb2121001 (nhtsa recall # 21v035).tesla has stated that the recall will not apply to vehicles with over 100,000 miles.currently, my vehicle is at 96,164 miles.tesla apparently wants to "out-wait" me on this recall until my vehicle is over 100,000 miles.time is of the essence for me here, and nhtsa needs to take this seriously.
Reportedly a 2015 tesla model s on "autopilot" crashed into a laguna beach police patrol vehicle on tuesday about 11am 5-29-18 @ 20652 laguna canyon road, laguna beach, california. The driver of the tesla was injured. The driver is probably at fault for inattentive driving, however the hype from tesla, elon musk and the cult following have contributed to tesla drivers driving recklessly by overhyping the safety and autonomy of tesla vehicles. It seems the vehicle left the driving lane and entered the parking lane at the side of the road. Reportedly elon musk and other management rejected sensors and other technology that could have improved safety and autonomy. Reportedly tesla management rejected requests by their own engineers that wanted lidar, eye sensing and other technology that would have improved safety. Tesla has a history of censoring safety advocates and trying to censor the media, thus preventing whistleblowers from improving safety through public awareness. Tesla also has a history of scapegoating their own customers and other tesla drivers; to draw attention away from the faults of tesla. The "swiss cheese model" indicates that most crashes involve several causal/contributing factors. There also needs to be more emphasis on the psychology of "human factors". Tesla hype and tesla censorship of media and safety advocates are some of the human factors that is contributing to tesla drivers driving more recklessly, unsafe and arrogantly.
My car's charging speed was significantly reduced following a software update. I used to charge at 116kw until about 25% state of charge but now i barely get 90kw at that state of charge.
My tesla mcu1 screen/memory failed and had to be replaced at my expense.$1600.when that happens, turn signals, climate control, and wipers are inoperative, making the vehicle unsafe to drive.
The mcu failed while we were traveling, which basically locked the climate control, access to suspension, speed control, autopilot, navigation, radio, turn signals, and back up camera.
Media control unit went completely out after a few months of trouble. Car took longer to start up and controls of safety features were not working. This happened while starting car and also was not available while vehicle was in motion which caused a dangerous condition.
The tesla media control unit completely failed on 7/5/20 after being unable to turn back on. The vehicle was stationary and was parked on the street. Due to the failure of the media control unit, the systems such as the air conditioning, backup camera, controls, etc were unable to be controlled which posed a significant safety hazard.
The mcu went out.turn signals, brake lights, backup camera, hvac controls, all went with it.car would drive, but would not
Turn signals all failed, rear camera failed, touchscreen interface failed
While backing out of my driveway, i noticed that the center screen (mcu) was not turning on.after trying several system resets, i gave up and used our other vehicle for the trip.after scheduling a service appointment,i was contacted by a tesla support to further diagnose the problem before the appointment. The memory chip (emmc) in my vehicle's media control unit (mcu) has failed, which prevents the mcu from functioning.the mcu controls many aspects of the vehicle, including lighting, suspension adjustment, climate control, navigation, accessories, entertainment, vehicle status, etc.without the mcu, the vehicle is still drivable, but in a seriously compromised state.the backup camera is not available, the climate system is off and can not be turned on.various audible warnings can occur spuriously, like the chime for an open door or hatch, and obstacle proximity.tesla is aware of the emmc failure in their earlier vehicles (those equipped with mcu version 1, like mine), and offers a to repace the mcu with a refurbished unit for $1100, or an upgrade to mcu2 (which includes the instrument cluster computer/screen as well) for $2500.this serious issue is due to a design deficiency of the version 1 mcu. Tesla should order a recall of all affected vehicles and do the repair at no cost to the owner.
With 44k on odometer the mcu went out. I had to drive around with no way to adjust charging level, no turn signals, no back up camera, no climate control. Without the mcu the center monitor went out. Tesla wanted about $2000 to fix it by replacing it with the same problem board. My car was beyond warranty by just a couple of months. They knew in advance this mcu was going out based on how many times i had to restart the system when it crashed.
My mcu stopped working and i was unable to use a lot of the cars functions. When my screen went dark i was unable to see any display of the reverse camera and was unable to adjust suspension settings. This happened as i put the car in reverse in my driveway with family members walking around the area. The car was towed to a tesla repair facility and i was told they were able to get my mcu working but the problem will likely return.
The mcu in this car went black several occasion while driving. I lost all controls of lightings and wiper. On several occasions....the car shut down and i have to coast to the aide of the higjway
April, 2019- my model s was stationary at a supercharging station, battery not charging normally, interrupting with error message: battery "recalculating". A 90% charge normally resulted in 242 miles of rated range. Suddenly, a 90% charge now results in only 210 miles rated range. Since new, the battery gradually lost a total of 3% of range, or 8 miles, over 3.5 years.suddenly, the loss of range is an added 15% or another 32 miles. The car now charges at a much slower rate. Normal supercharger rate of charge starts at 116 kw. Now, starts at only60-80 kw.charging now taking much longer. I contacted tesla multiple times, with the above information.i have received no repair of issue after numerous attempts at receiving service.i've received many nebulous, conflicting, and untrue statements from tesla, refusing to confirm clearly what has caused this battery performance and charging problem. At one point, they indicated "the charging rate and your battery's capacity was limited to prevent over degradation of cells and damage caused by overuse of supercharging."another tesla rep stated it was caused by a firmware update, but no one has put that statement in writing.but, they still insist the battery has no problem, and needs no repair. If there is no problem with my battery then why did tesla cap it's voltage and charging rate with a firmware update?why will tesla not restore my car's performance?indications are such that either the battery should be repaired or replaced.considering that this firmware update coincided with some tesla battery fires, i am concerned that a faulty battery could present a dangerous condition.tesla has not been forthcoming with information, only refusing to repair the issue.
Tesla model s has an auto presenting door.early model has a frequent failure and teala has updated it with 3rd generation. If it is fail it cannot open from outside since it is stuck and it might be critical in accident
The mcu/screen stopped working and i was able tondrive, but not use any safety features, including blinkers, back-up camera, or navigation.it took over a week to get a service appointment and the item was not covered under warranty, so i had to pay over $1600 out of pocket.the car was not in motion when the failure occurred, and i was able tondrive, though not as safely as expected.
The mcu v1 is known to fail. It's become sluggish and black screens. Not acting as it should.
An increase in mcu rogue reboots/crashesa significant slowing down of the mcu in operation, e.g. Slow boot times or slow map renderingglitches and issues with bluetooth connectivity.blinker not blinking.
Mcu screen on car failed.
The mcu1 failed (as per tesla diagnosis) and the car is disabled and must be towed.car cannot be placed in tow mode, systems will not reboot, car does not power up.vehicle was parked in garage from night before when car worked fine.next am car was disabled.
Mcu failure including black screen.no touch screen, climate controls does not work, turn signal not working. Can not control head lights. Charging not responding. Navigation not working. Back up camera not working.
Electronic parking, while parking the automobile in the garage i pressed the parking option.the automobile surged, rammed the garage, backed up and rammed the garage again and careened backwards into the street.
Touch screen blank,mcu failed.no rear backup camera,turn signals, air conditioning. Slow to start, creep mode failed among other problems.
Infotainment system has stopped working, along with important safety features like lighting, blinkers, cruise control, climate.
The main center screen computer began degrading in performance over time (causing more driver attention to be diverted away from driving to deal with functions it controls, as it was laggy and not very responsive). Then, one day, i got into the car to go somewhere and wasn't able to boot the main computer/screen at all. In addition to everything it controls no longer being accessible or working (e.g. Climate control, manual headlights, dome lights, anti-theft alarm, power steering strength, suspension height, etc.), i also found that i no longer had working turn signals and had to use out-the-window hand signals when i drove to the service center for repair.
The center screen of our car suddenly went blank. I used the app from inside the house to turn on the climate control. We went to the garage and unplugged the car from the charger. I received a notification on my phone that the car was unplugged. Upon entering the car we found the center screen to be blank and unresponsive. We attempted to reboot the screen but nothing happens. The climate control was stuck continuing to cool the car. The car will no longer charge properly. The app will no longer connect to the car. We pulled the fuse for the touchscreen to get the climate control to turn off. The car is not drivable. Public information indicates that the issues is a failed emmcdue to excessive writing to the chip due to tesla's design.
Center screen went out, no phone app connectivity, unable to turn vehicle on, unable to charge vehicle. Completely unresponsive.it was in the garage thankfully, needed to be towed out and flat-trailer-ed to service center
The part that is currently under recall (emultimediacard) has failed for the fourth time. The first three times it failed, it was repaired under warranty and was repaired in a timely manner. This time, it has failed (only a few days after i got my recall letter) and the car is unsafe for me to drive. The turn signals don't even work. Tesla seems to think that is perfectly fine and seems to believe (as they have told me outright) that there is nothing wrong with the car and it is still drivable. However, it is not legal for me to drive without working turn signals. They have refused to make a timely appointment for me to get this repair completed. This the fourth time i have had to send my car in for the same problem! they are not taking this issue seriously enough! it is neither legal nor safe for me to drive without turn signals. This is an unacceptable attitude on their part.
Tesla touchscreen went black while i was driving and i had to drive home without possibility to control most of the functions of the car such as lights, rear view camera, etc. This is known as the tesla mcu failure. Tesla does not want to own this issue and is asking customers to pay 1,500$ to replace with a refurbished mcu which will present the same issue 2-3 years from installation.
Intermittent failure of the mcu1 ome, causing intermittent main screen blackout, turn signal malfunction, a/c disabling.rebooting requiredmcu to be upgraded/replaced out of warranty
There is a known problem with mcu version 1 in models before 2018 that can cause total electrical failure, my car lost its ability to use turn signal and control ofall other electrical equipment.. They need to issue a recall on this. This is a well known issue and tesla needs to step up to plate and fix the problem. This can cause both unjust expense for owners not to mention have safety ramifications.
The mcu and the speedometer of my tesla are not working properly because the car manufacturer made a design error with the chip card and also on the way of the car controls the heat coming in to the cabin and it literally melts down the screen and the speedometer. Glue comes out every minute creating a dangerous situation because it gets sticky on your hands and while you try to remove it the screen goes black or freezes. The most common one is that the screen or mcu freezes up constantly and then the car can't be run. Hard reset work sometimes and sometimes won't . I contact them and they wanted me to pay $2600 for something it is their design flaw .this is a danger for the public safety and needs to be address by tesla replacing the mcu at not cost since it is a design problem .those issues happens on both, while parked and driving , sometimes you can be driving and the screen won't work at all, you touch it and nothing works .as you can see on the pictures below , the glue will come down form the the screens and start going all over the car , that creates a hazard for driving and also possibly for a fire since the screen it is melting.
When our battery charges to 100% capacity, it suddenly shows only 219 range miles, when earlier in october, it showed 267 miles at 97% charged capacity. (over the 1.8 years of owning this car, 267-270 was the usual range when 100% charged.)this sudden drop in maximum range for "full" charge has been noted by other drivers during 2019, and it led to a lawsuit reported here: https://www.reuters.com/article/us-tesla-battery/tesla-owner-lawsuit-claims-software-update-fraudulently-cut-battery-capacity-iduskcn1uy2tw and here:https://chicago.suntimes.com/2019/10/18/20919396/tesla-batteries-software-update-electric-car-fires-range-lawsuit-consumers-guillermo-perez-chicago the latter article also reports that, as of oct 18, "nhtsa has received at least 25 complaints" of this sort.this here is my step to add to this number. I suspect that, like for other user, an over-the-air tesla-imposed software update during october caused this sudden limit of maximal absolute charging level (even though displaying the 100%).for tesla s models, battery deterioration is estimated at 1-3 miles range/year.i am attaching a file that shows the trip information recorded by a smartcharge device we have in our car (https://smartchargerhodeisland.fleetcarma.com).it shows the battery as charged to 96% capacity this morning (we charged at our house over night). Normally this would correspond to a displayed range of 260 miles, but the displayed range was only 218 miles (when starting a short <1-mile trip at 10:08am).
Complete failure of mcu when starting the car after only 31k miles, causing blackout of al screens, driver information, controls, etc. Tesla had me drive it to the service center in that condition and charged $1,462 to replace without any indication that it is a known design problem. (note incident date is approximate.)
Mcu1 memory chip problem starting to show symptoms of slowness, rebooting, non responsiveness and needs rebooting while driving to get it to work. When it crashes will break backup camera, turn signals, and ability to control defoggers which is extremely dangerous and should be recalled.
On june 9 at approximately 10:30pm, the car accelerated on its own at a high rate of speed. The cruise control was off, as such, so was the driver assist mode. In addition, without prompting, the sunroof opened and the windshield wipers turned on. The only way to stop it was to reboot the computer. The fact that tesla denies this is a problem is ridiculous. There is clearly a software issue that has been recently introduced. I have had the car for more than 5 years and have never had this type of problem until now.
The center screen of my tesla stopped working when i started the car one day (car was parked), resulting in a loss of the backup camera and access to many driver settings, such as regenerative braking, automatic lights, etc. Rebooting the unit did not help, and the car would not shut off once the issue occurred.
2015 model s with 48,000 miles - touchscreen stopped worked, no ability to control car or have access to rear camera.screen is totally black, with no option to reset. I wanted to document as this seems to be an issue the nhtsa is currently investigating.
My mcu failed in january 2020 and i was charged $1,429.73 for replacement. I found a news article today that nhtsa is investigating this issue, i wanted to add my complaint as well.there was no incident preceding the failure, it just went dark one day. As a result heating/cooling, navigation, audio, etc. Were unavailable while i waited a month for the service appointment.
Touch screen failure. Screen went blank jan 3rd 2019 still under warranty.was able to reset after many tries. Parked car went to winter home. Returned april 16th same problem. Working with tesla through out problem. Finally tesla said bring the car in. Now out of warranty so had to replace mcu $2250.00
Center screen (mcu) went out , lose all safety features because the screen is all black
The infotainment computer mcu1 is known to fail prematurely due to software issues caused and not fixed in a timely manner by tesla. Basically the limited write cycles of flash memory are exhausted due to excessive logging up to a certain software version.my car shows the early warning signs including black screens on entering (car is not movable for several minutes) and reboots during driving. Full mcu failure is known to cause indicator lights to fail, automatic emergency braking to not engage, disabled fast charging and no accurate charge indicator (so risk of getting stranded), heating/ventilation stuck to most recent setting (no defrost), audio fragments being stuck on arbitrary volume, air suspension is stuck to possibly unsuitable settings and the speedometer is reverting to mph instead of km/h without notification. If pin to drive is used, the car can no longer be unlocked and moved.tesla does not acknowledge this problem and charges for full repair cost outside of warranty / drags cases of impending mcu failure until the car is out of warranty. Mcu1 can be replaced with mcu2 according to a tesla infotainment website; however only mcu1 replacements for the oldest cars (ap1 sensor level) are available to date despite announcement these would be ready in april 2020. Newer cars with longer remaining life can be upgraded upon invitation by tesla.
The contact owns a 2015 tesla model s. The contact stated that upon starting the vehicle, the mcu screen malfunctioned and went into a default mode. Due to the failure, the contact was unable to use multiple safety and electrical features used to safely operate the vehicle. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 108,000.
Mcu goes blank; this effects exterior lights; acceleration settings; steering modes; regenerative braking; stopping mode; the entire sound system, including the turn-signal tones; displaying warning notifications; critical gauges; gps navigation; self-driving mode; rear view camera; ability to charge; suspension; heating and air conditioning; and the sunroof
I have the media control unit (mcu 1) and it pretty routinely shuts down while driving which causes a loss of major component functionality. I saw that nhtsa is asking tesla for a recall to replace and i think it's really important that tesla do recall these vehicles because the software updates are insufficient to fix the problem. The mcu just needs to be replaced.
When i turned on my car in the garage the touch screen wouldn't light up and the car was dead.i called roadside assistance and the man had me go through a series of resets which finally got the car going enough so i could drive it very carefully to the tesla service center which is 15 miles away.the car could be operated but there was no screen and the directional signals wouldn't work.they kept the car five days trying to restore the touchscreen and were finally successful. They said they did not replace parts and the cost was $186.11 the screen has gone dark a few times since but i have been able to get it back with rebooting and waiting. Other complaints i have read about don't mention the fact that the directional signals don't work so i felt i should let you know that additional information.
Center 11 inch screen going fuzzy, constantly needs to reboot computer to get normal screen...occurring 2-3 times a day, can occur stationary or in motion
The mcu that operates the car failed.
I submit this as additional data for nhtsa inquiry pe-20-010, tesla motors.the central screen and processor that run most of the non-driving electrics in the car died.the rear camera stopped working.the air conditioning was stuck on the same setting and would not go off.i needed to keep the car plugged in for 7 days until it was fixed since the climate control would draining the battery.sounds associated blinkers didn't work.oddly, the odometer also stopped logging miles.since my car is out of warranty i had to pay $1886 to have it replaced during covid.tesla service center was very helpful, but if this is a common problem, tesla should be fixing this free of charge.the car was drivable at a basic level but it was not fully functional.this first happened when the car started one morning, the car was stationary.i have attached repair invoice.
Main touch screen wont turn on... Mcu,or now both screens are turning off and on and off and on, blinkers wont work , speedo wont work,radio, ventilation,basically everything wont work while this is happening, ( but you can still drive.i have a video but not the correct file type
The master control unit stopped functioning all of a sudden when the car was stationary and hadn't been started in a few days.it was in my garage.this meant the car would drive but the rear camera would not function, the infotainment wouldn't function, bluetooth, air conditioning, etc.in short, no user controls.
Center console display and computer failed as described in nhtsa pe20010, was replaced under warranty approximately january 2018.replacement unit is now showing initial signs of same failure (extremely slow start-up now including blank instrument cluster when entering/starting car; cellular connectivity and navigation failures; unusual sounds or lack of auditory feedback for vehicle controls, blank black screen for backup camera, etc.)
Date noted below was the most recent of multiple occurrences. This has happened now at least 6 times beginning in october 2020. While driving, the 17" display in the center of the dash suddenly goes blank. At this point, access to the backup (rear-facing) camera is unavailable.
Mcu shuts down while going down the road.you lose defrost and other major factors that effect safety. Cannot name a particular day but tesla has this information.i text the tech on 09/03/2020he told me it is a common problem.if it happens in winter, i will wreck if i cannot see.
Tesla was to rebate the money for the vcm daughterboard and did not. We have been trying to collect this money for over a year!
Mcu failed - black screen that made many vehicle controls (back up camera, odometer) non-functional.
The touchscreen is finally dead, wouldn't turn on. All settings related to the touchscreen is all gone, thus all essential functions controlled by the touchscreen is off, including backing up camera. I felt very unsafe to drive. The car would take a very long time to turn on. When i slowed down and stopped at a stoplight, it rolled backward since i didn't know that the creep mode was disabled with the dead touchscreen. I was lucky enough to notice the car rolling and stopped in time before hitting some other car.
Touchscreen failure.
Regarding tesla model s vehicles (model years 2012-2018) that have an mcu failure due to a defective memory chip design, in addition to losing the backup camera when this fails, the turn signals also become inoperable. This happened to my vehicle. This is clearly a safety issue that must be addressed.
The contact owns a 2015 tesla model s. The contact stated while driving 30 mph, the display screen stopped functioning. The contact received notification of nhtsa campaign number: 21v035000 (back over prevention, visibility, exterior lighting). The vehicle was taken to tesla service - latham (326 old niskayuna rd latham, ny 12110) where it was diagnosed and the contact was informed that the embedded multi-media card (emmc) controller needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 118,398.*lnconsumer contacted the manufacturer to get reimbursed for the repair, but the manufacturer told them that they had no record of the repair.
Mcu1 failed in vehicle with ~47,000 miles.this failure impacts use of all features on the touchscreen, including backup camera, radio, a/c, maps, etc.car is still operational, but turns on slowly.
The touchscreen for my 2016 tesla model s has become dead and is completely blank. I searched online and found that it's a fairly common problem with 'older' tesla model s and it costs upwards of $2000 to replace the mcu. I also read online that nhtsa has apparently started an investigation already. Please count me in for any support documents etc needed. I shouldn't have to pay for such a expensive repair for an electronic part suddenly dying on me in less than 5 years after purchasing the vehicle. Please help!!!
Battery pack:the rate at which the battery pack charges was unilaterally reduced by tesla and tesla refuses to correct this defect under their warranty.tesla provided no notice in the original owner's manual (page attached) nor exclusion in the warranty (attached) that this was a potential outcome as the car aged.the warranty provides the following statement about degradation:"the battery, like all lithium-ion batteries, will experience gradual energy or power loss with time and use. Loss of battery energy or power over time or due to or resulting from battery usage, is not covered under this battery and drive unit limited warranty."this statement makes no reference to an exclusion for a reduction in the peak rate at which the battery charges, which is the defect that i have identified and tesla has refused to admit is a problem.tesla's unilateral decision to reduce the rates at which the battery charges, without warning, has a substantial negative impact on the utility and usability of the motor vehicle.the extended charging times make longer distance (inter-city) travel impractical and inconsistent with the marketing of the model s.furthermore, newer versions of the owner's manual include a clear and unequivocal reference to the type of problem that i have identified.this is a clear indication that tesla identified a problem *after* they sold me a vehicle and that they should have warned me about the potential change in the "peak charging rate" at the time of sale.given the company's failure to exclude a reduction in the peak charging rate from the warranty at the time of my purchase and the substantial negative impact that this has on the utility of the vehicle, tesla should be ordered to replace my capped battery pack with a new battery pack.
Mcu (media control unit) blank. Wont reboot. Indicators dont work anymore.
Center console touchscreen stopped working completely. This happened overnight while the vehicle was parked in the garage.
The mainlarge control panel has become unresponsive while the car is in motion at least 4 times in the last 2-3 weeks. All 4 times the car was in motion, 3 times on a highway. The main screen turned off and restarted 3 times and 1 time the car had to be pulled to the side and restarted but it took a while to do that. The car was drivable but other features were struck, like seat warmers and air conditioning.
Mcu computer failed, black center touch screen, no access to any vehicle controls, from air conditioning, radio, sun roof, back up camera, suspension, navigation, etc, this is a known issue for tesla mcu version 1 that tesla has refused to correct, from reading other blogs, this is something tesla knows will affect virtually all vehicles withmcu version 1 at some point, they have changed to mcu version 2 in 2018, but alll of us with older models are left with expensive repair bills with no recourse against tesla for this known manufacturing defect
Mec failure on central panel....console is all black and minimal function on drive display...no ac/heat.... Cause no horn no display no camera no audio.no ac no turn signals. While driving no controls access to the car..no center display no airbag and airbag error...no app access either and car could not reboot either...and strange charging sound in front battery
2015 tesla model s with 39,000 miles had centre screen fail.car is unable to be driven. No controls are active. Known issue with emmc chip.car was stationary at the time, will not reset.
Mcu failure. Scheduled appointments are several weeks out. Received update on 7/20 that mcu failed and tesla would need to order parts.
Main control screen (mcu1) went black, disabling access to most controls including defroster.had repair done (out of warranty) at a cost of $1800.problem is poorly designed electronics causing failure of memory chip in unit because of too many read/write cycles.my understanding is thousands of 2014-2016 cars have suffered this problem in the last year.
There is a flaw in the tesla emmc which will inevitably cause a critical portion of the chip to fail prematurely, due to constant excessive logging within the touchscreen system. Ultimately the memory chip fails and the touchscreen goes black, placing the car in limp home mode, the parking sensors and rear view camera no longer work, it will not charge and effectively becomes un-drivable when the battery runs out. The emmc is a linchpin component for the functionality of the car. The emmc, though it does not control the car's propulsion, braking or steering, is the heart of the touchscreen which is used to turn on headlights, adjust hvac and all car settings run through the touchscreen. The hvac unit now has a "dog mode" which keeps the cabin cool for dogs or occupants waiting in car. The failure of the touchscreen unit while in dog mode could result in heat-related fatality, should an owner.for more information here are some references:- video showing an engineer who's helped several hundred customers disable logging between minutes 8 through 12: https://youtu.be/o-7b1waoj9q?t=499- a recent article explaining the flaw: https://www.thedrive.com/news/27945/a-single-component-can-brick-older-teslas-and-tesla-wont-fix-itthis has been a known problem by the tesla owners community for upwards of a year now and requires a simple software update to remedy - disable logging to emmc memory. According to other owners, this problem exists on all current and past tesla models and it is a matter of "when" not "if" for all chips to fail unless they make a change to their software logging.
On 7/16 after multiple calls to tesla support due to my screen in my 2015 tesla model s loading very slow and the blinkers not sounding (they had me reboot multiple times) i went to car and screen (mcu) was completely black/dead.my a/c was on all the time and i could not open charge port to charge. I was scared i would not get it into service so i drove it in there on 7/18 and explained all to the sales rep. He took car and i got a ride home. Today, 7/20 service called me and said mcu1 was dead and i could either pay 1275 to replace or upgrade to mcu2 for $2500. I told them that it was dangerous as signals were not even working and this should be covered as it was dangerous. They said no and i told them just to do the mcu1 replacement.now i have to pay for that and they said it will be over a week to get it in. I don't know how the whole computer could fail this quickly and i am debating getting new mcu2 though that is too much money to pay. I am reporting this due to the danger and the fact that vehicle only has 66,000 miles on it.tesla should definitely cover this as the car is a brick without it (no climate, music, settings, suspension control, or sounds coming from car to name a few).i could also not even schedule the service as it has to be done through the app and that would not connect to the car!!
While using the autopilot on a busy i-80 freeway in san francisco. I was driving south and in the middle lane trying tomake a lane change into the left lane.i hit the speed adjuster knob instead of the turn signal, this automatically increases the speed of the car without intending to perform such action. This action could prove fatal if a bicyclist or other bikes in the category are in front. This is a design flaw. The turn signal is too close to the speed adjuster knob, and i could foresee a safety incidence occurring due to this lapse.thank you.
The contact owns a 2015 tesla model s. The contact stated that while driving at 70 mph, the vehicle went into autopilot and crashed into the median divider. No medical attention was received on the scene but the contact later went to the hospital for injuries sustained. A police report was filed. The vehicle was towed to the contact's girlfriend's residence. The vehicle was not diagnosed nor repaired and will be towed to a body shop to examine if it is totaled. The manufacturer was made aware of the failure and informed the contact that they would contact back after their investigation. The failure mileage was 51,720.
My mcu or main touch screen has failed. I no longer have control of navigation, music, hvac controls, back up camera, turn signals, autopilot, adaptive cruise control, headlight controls, sunroof controls, or any function besides driving, steering, and braking, the car was at my home when it was receiving an over the air update. The car then notified me that the download had failed. I went out to the car to find the screen completely black. Trying to reset the screen did not work and tesla diagnosis led me to believe that the mcu no longer works. Doing my own research i had my emmc chip looked at and found the files were corrupt and the chip was 90% full. Tesla will not replace just this chip and only the mcu in full. I have not driven my car since this issue. *ln
The mcu will go to a black screen while driving and is unresponsive. I am not able to use the window defroster and have to pull over until the unit powers back up. This can take some time and continues to take longer each time this occurs. I have reported the issue to tesla and was told that everything was fine.
The contact owned a 2015 tesla model s. While driving 55 mph, the vehicle caught fire. The vehicle was destroyed. There were no injuries sustained. The manufacturer was made aware of the issue. The vin was unknown. The failure mileage was 500.
Hi,i have severals issue with the car which are known issues for the manufacturer and for which service center says "yes it's an known problem on all these 2015 model s car" but you have to pay to get it repaired because the car is over 4 years old and more than 100 000km, so not under warranty anymore.theses issues are :* two doors handles 1042845-00-b (one i paid for being repaired 60.83) one actually broken so right front door can't be opened from outside. Nearly all customers from model s from 2012 to 2015 have this problem for doors. In my case two times were when childs closed the door from outside a bit stronger, so it can happen anytime you close a model s door ftom this generation. The part 1042845-00-a has been versioned 1042845-00-b (the "a" is less resistant).* two windows can't easily be closes (the two on right side) even more when temprature is more tha20c, anti-pinch system don't work well so the window reoppen. So sometimes you let the car with windows opened with rain risk if you don't check it. In this second case, service center says this is also a known problem and say they can change whole part with payment !* more important is computer issue with emmc failure where 8gb nand memory is getting by the time with read/write error because of use cycles, making so many issues on computer : screen hangs (nned reboot), autopilot issue, entertainement media loading or use issue, maps fot gps slow or locked, long time before starting car (more than 2 minutes sometimes) until the time memory is definitly deas so the car remains unusable. In this case again, this is an problem from origin and should be replaced for free even after the 4 years warranty because problem comes with time. Tesla asked 2500 for whole replacement with computer, screens, 4g chip... Whereas they don't built it correctly !* wheel broken no airbag, horn, commands...
The vehicle was parked and locked.when i unlocked the car and opened the door, the infotainment screen on the tesla will not boot up.as a result, the side rear view mirrors will not unfold and the rear view camera cannot be viewed.in addition, the climate cannot be adjusted.i attempted to reboot the infotainment system several times and locked & unlocked the car, but the infotainment screen did not turn on and the side mirrors will not unfold.
My media control unit (ipad screen-like) crashes, is incredibly slow and doesn't load internet feature that was promised. Took to tesla multiple times and they said it's normal and their future updates will address this. This was said last year, and my internet still doesn't work (even under strong wifi). Crashes periodically and very slow.
My guess is the mcu or the computer chip of the car stopped working. I read there is an investigation on tesla for this issue with model s. Every last few software updates the car has been getting worse and now the electrical stopped working completely. I can use my blinkers even! the car drives and charges, but that is about it. 40k miles total and build 2015.
Mcu1 screen goes black, disabling climate control, headlights, blinkers, lock/unlock doors & trunks, auto pilot, tow mode, wiper service and other features that control the car. My car is due for ny safety inspection that it will currently fail. My car was on highway when it happened the screen froze. That was february 2020, this happened where bluetooth and music stopped responding while driving. I was at costco and after i loaded the trunk up, got in the car the screen was black and no backup cameras or blinkers, this happened while parked but i had to get it home using hand signals to get home. I had to drive it like. I had uploaded a picture of it in the tesla app and i can't retrieve it.
The contact owns a 2015 tesla model s. The contact stated that while the vehicle was parked, the central computer failed to operate as designed. The contact was able to drive the vehicle however, the early warning system, auto-pilot, rear back-up camera, and several other undisclosed electrical functions were inoperable. The vehicle was taken to tesla (140 university town center dr #138, sarasota, fl 34243, (941) 866-6597) to be diagnosed. The contact was informed that the media control unit needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The approximate failure mileage was 37,400. *ln*dt
The cinch motor that hold the rear trunk closed had malfunctioned. The trunk will no longer close fully. It rattles constantly and warning sounds go off for the first minute of driving. The trunk could fly open when i go over bumps. It is going to take tesla over two weeks to repair. And they are going to charge several hundred dollars for the repair. I believe a recall is in order, given that this is a common problem and a safety issue.
The main screen, mcu, on my tesla model s, 2015 70d began rebooting during driving.on saturday, july 4th, 2020, the car would not start at all.tesla customer service coached me on getting the car to work without the main screen, however it is not safe.the brake lights, signal lights, rear camera do not work, verified by my spouse.further, most of the other controls, e.g. De-fog, air conditioning, roof, etc, do not work.the re-booting of the screen, where it would blank out without warning, and eventually come back later, occurred while the car was in motion -- very distracting.at this point, the main display, or mcu, is "bricked" -- it won't display anything at all, so that has happened when the car is stationary.
The emmc chip in the media control unit failed resulting in the large touch screen no longer working. I lost control of the turn signals, climate control, rear view camera, charging, navigation, and audio.it is the same problem described in your pe 20-010 investigation document.
My mcu has crashed several times over the last 8 weeks. First time was when the mobile service was coming out to code a replacement key. The software they sent appeared to crash the mcu the first time. It would work for a week at a time, then several days now it's permanently off. No hvac control, turn signals, and charging is limited to 8amps on my 30 amp level 2 charger and supercharging is disabled. Car is able to drive, but not far due to the painfully slow charge. App will not sync with car and i can't see my scheduled service appt. We purchased the car used (3rd party) and we did not have issues for almost 2 months until we coded the new key, and did a software update or two. There are 80 pages of complaints and this is well documented on tesla's own forum, time for a safety recall at tesla's expense, $2500 to replace a known issue seems ridiculous to put on a consumer. Elon, time to step to the plate bud or this is the last tesla i will ever own.
My media control unit (mcu) is constantly crashing or failing to boot resulting in me not being able to control the hvac, adjust any options including turning on/off lights or safety controls, and failure of the back up camera. This will happen either on boot up of the car or while driving. This has been ongoing since at least march 2018 with tesla constantly saying it's a software/firmware issue and that i need to update with the update never solving the problem. As late as february 2020 tesla did a total "factory reset. Which will erase the entire mcu and all it's contents." this did not do anything to solve any of the problems but it did allow them to install updates that severely limited my charging speeds citing concerns about the battery, but did continued on to say that nothing is wrong with my battery. If there's nothing wrong then why did they need to limit the charging speeds 50%? as far as the mcu this problems has happened in all situations whether driving on the highway, city streets, at a stop light or any where. Today, 12/30 tesla told me that my emmc has failed and that is why my mcu was glitching but since i'm past 100k miles they will not cover it under their extend warranty explicitly covering this failure. They also claim this glitch today at 114k miles is not related to any other glitching i've made claims about in the past before i hit 100k miles so they won't cover under that either but they cite proprietary information and confidentiality when i ask for the reports/logs of these failures and the diagnostics. Tesla then stated even if they wanted to cover it i don't have the most up todate firmware so i've voided my warranty and they wont cover it. This is after tesla offered to backdate my firmware to an earlier version in an attempt to solve my issues. So they will backdate it but then that will void my warranty?
The mcu has a black screen a month ago.which cause almost all car functions useless.some safety functions such as turn signals, and backup-camera are not working.car is drivable but it is not safe without stated functions.charging takes a very long time.
No warning whatsoever, the 17' touchscreen goes black on our model s. I try the reboot, but nothing happens. It's early february, so here in alabama, it's cold. We keep the car in the garage. No climate control is working. We pull out, head to my wife's families house 7-8 miles away, and the windshield has a couple of inch strip at the bottom that visible. So driving between 10-15 mph, we make it to their house. I finally get ahold of tesla a little while later. After about 30 minutes or less on the phone with them, they said they see what the problem is. The lady stated that the tesla engineers know about this problem and have been working to get it fixed. I was originally scheduled for repair on february, 17th. They contacted me two or three days before then and said they were anticipating the part to arrive on february 27th, so they proactively rescheduled my appointment for february 28th. After calling, emailing and then finally chatting tesla on february 27th, they said the part still hadn't arrived. They told me they were going to escalate my case and they also rescheduled my appointment for march 13th with no guarantee that the part would be in by then. A loaner vehicle wasn't offered after asking multiple times. The reason was because my vehicle was out of warranty. We purchased this vehicle used from a third party, not tesla. We had the vehicle almost a year and a half before this happened. The vehicle was stationary. We are on rural to country (not dirt) roads. The hvac doesn't work at all, nor does the parking sensors. Navigation is out, pretty much all the extra features (mostly) you can forget about using.
Mcu failure like numerous other pre 2018 tesla's. Able to open doors, but main screen does not come in even after reset. No vehicle options available, including switching from park to drive or reverse. Fortunately, vehicle in the garage when found to be non operable. Set up appointment through the tesla app and tesla ordered a new mcu immediately without any contact with me.
When turning on my vehicle, i noticed bubbles had formed at the top right edge of the instrument cluster screen.after a bit of online research, it turned out that this is a frequent problem with the instrument clusters in tesla model s's and x's. If i had let the problem progress, the liquid in the screen would have eventually flowed over other components behind the dash and started dripping out the bottom of the dash onto the driver's legs or carpet.tesla charges about $1400 to replace the instrument cluster screen with an identical unit that may develop the same problem after about 4 years service.i opted to replace the screen myself for about $300 for a new oem screen sold by an online entrepreneur, and a few of hours of work to disassemble the dash, remove the instrument cluster computer, replace the screen, and reassemble the dash.tesla is aware of this problem.tesla spec'ed a screen that doesn't always hold up to the climate rigors of a car interior. This may not warrant a full recall, but tesla should offer an extended warranty for this component, and perform the repair at no cost the the owner
Car was sitting in my garage for a few days and when i got back in the mcu is totally black and known to be an issue with the emmc chip used reported by many other model s owners.as this controls majority of the functions, i can not control any of the car's instruments except for driving.blinkers do not work, no ac, rear view camera doesn't work, battery range no longer visible so its quite unsafe to drive.
The center screen/mcu suddenly stopped working (went black). Trying reboot/standard troubleshooting steps has not yield any success. After a few days, many other features, including blinkers (excluding emergency/flashers lights, which activate but lacking sound) stopped working. Made an appointment through tesla app, with description of the issue, on 6/24 for 6/30 (earliest available date); on 6/26, i received an email that the appointment had been moved to a service center for 7/7. On the same day (6/26/2020) and about an hour after initial rmail, i received another email that my appointment had been canceled "per your request", but i had not requested a cancellation. I visited tesla's service center in san diego - miramar between 7/7-7/10 to inquire about service cancellation and request a service for my car, but i was told that they had cancelled my appointment due to parts unavailability and i would be contacted later once parts become available to schedule another appointment; however, the service center refused to look at/evaluate my car whatsoever "due to covid" and told me that based on other situations, they're very sure the mcu needs to be completely replaced (~$1500 out of pocket cost) but they do not have a replacement yet; i explained my blinkers and many other safety features (rearview camera, climate control, "auto-pilot", etc.) also not working and they mentioned those should typically continue to work after a mcu malfunction but they will not take a look at the car until they receive replacement mcu. It's now past 8/3 and i still have not heard back from tesla on path to resolve this issue/new service appointment. It's also worth mentioning i have no way of knowing car's current mileage (last update on app from 6/23 reads 103,683 mi) or outside temperature due to this issue as well.
My center screen that controls the vehicle functions such as air conditioning, all vehicle settings, map, cruise control, vehicle collision sensors, lder, etc are not functioning because the mcu unit failed. The emmc chip inside mcu failed when the vehicle was downloading a update sent from tesla over the air. The car doesnt want to turn on half the time and vehicle driveability and functions are very limited. Tesla hasnt responded to my complaints and my issue. The car was in my driveway and downloading when the screen qent black and nevwr turned back on. I took it to a tesla 3rd party shop and they advised me to keep calling tesla to notify them of faulty mcu and emmc unit.the danger is that the vehicle collision and safety features are disabled and its dngerous driving on roads.
The mcu (version 1) of my car stopped functioning while parked and needed to be replaced.this is a known issue (emmc failure).the car was still operational however the following safety issues resulted from the mcu malfunction:- turn signals and audible chime both beame nonoperational- reverse camera beame nonoperational- high beam headlights beame nonoperational- lane departure warning may hae become nonoperational- climate control stuck at one level- instrument cluster lighting setting became unable to be changedadditional issues resulting from the mcu1 failure:- all systems and settings accessed through the center console screen beame unaccessible- navigation system beame nonoperational- audio controls beame nonoperational- auto-pilot (lane assist) beame nonoperational- alternating current (ac) charging speed reduced to 2kw- remote access via smartphone beame nonoperational
2015 model s p85d with failed mcu (media control unit) since beginning of july.tesla still does not have a part to repair my car.a temporary fix in august only lasted around 4 weeks and completely failed again.when mcu fails, all safety features are not available.no backup camera.no turn signal.no control on headlight so if it rains during the day i can't maually turn headlight on either.basically just a car that moves and stops without any other function.tesla is not taking the problem seriously and waiting nearly 1/2 a year and still no parts available is unacceptable.tesla obviously have parts available to make new cars and are ignoring customer who actually helped a new car company to thrive.please force tesla to take this matter seriously and
Tesla model s main screen died. It's a known issue on early model s with mcdu version 1. A chip on the circuit board can only handle xxx amounts of writes, or write overs, then gives up. Screen goes blank. Most model s car functions are controlled on the main screen. My screen failed while driving. Unable to set or control charging. Unable to turn off a/c. Unable to hear turn signals. Unable to turn on or control headlights. Unable to close sunroof. Unable to change suspension settings. Unable to change steering settings. Unable to change lighting on the dash. Most features in the model s are not available.
The contact owns a 2015 tesla model s. The contact stated that the mcu (media control unit) failed to function as designed or display an image onscreen. The driver was unable to use the back-up camera, the speedometer was not viewable and other features were not available due to the failure. The vehicle was taken to tesla of highland park located at 1200 old skokie valley rd, highland park, il 60035, who indicated that the mcu needed to be replaced however, the replacement part was not yet available. The manufacturer was not notified of the failure. The failure mileage was 65,000. Vin was not available.
I went to tesla service center on 6/26/2020, notify them the problem for slow response on the touchscreen and also rattle sound coming from the steering wheel area, tesla stated the steering buttons need to be replace and the touchscreen is due to the older chip on the model, so it's normal. I picked up the car two days after after the replacement, on 7/4/2020 while i m charging at the tesla super charge station the car screen is complete dead, i can't play radio, no navigation, signal lights not working and back up cameras failed etc. I went on research and it seems like this issue is known now with nhtsa and is investigating. Today tesla said my mcu needs to be replace.
Tesla model s 2015, the main screen (mcu) goes black on/off. The manufacturer suggested doing a reboot, but it did not help. Now mcu is permanently black (non-functional) and the car has lost many functionalities, including two that are safety risks, there is no rearview camera and turn signals don't work.
Mcu dead at 54,650 miles. Main control screen will not turn on. Has effected the following but not limited to.' no aeb (advanced emergency braking)' no controlling suspension height' no manual control of headlight lights' no blinker sounds' turn signals inoperable ' steering mode defaults to some setting (e.g. If i have it set to sport, during reboot of mcu is changes to standard or comfort, not sure but i can feel the steering wheel take less effort to turn than my normal sport mode)' no hvac (heat, cool, vent)' no defrosters' no seat heaters'no steering wheel heaters' no radio/streaming' no app connectivity to control the car' no ability to see the car charge status from app' trip a/b' profiles' user settings' homelink' bluetooth pairings' no rear view camera' no parking sensors
Multiple issues with the touchscreen since purchase which required restart of the touchscreen. Issues happened while stationary as well as while in motion. Vehicle was still operational. Touchscreen finally died early 2020 and wouldn't restart. Has been replaced with new touchscreen and charged for new screen and replacement.
Main computer screen failure. It's been down for over 2 months waiting on parts. No eta
The tesla's large screen quit working.these are controls that power off the vehicle, turn the defrosters off and on along with the climate control.control steering modes.control back up camera, control lights.from the reading i have done it is called the mcu.it partially went out while i was driving, it came back on and then it died while i was working and i found out about it when i started the car after work.
My media control unit failed in the vehicle making it unsafe to operate as the turn signals, defrost, headlight controls, among many other features of the vehicle were no longer accessible or functioning.
Mcu failed.when it failed car would not shift into drive.before failure mcu was constantly rebooting while driving.during reboot would lose headlights, turn signals, radio, and air conditioning.complete failure occurred while stationary.rebooting occurred while driving.
Primary touchscreen failure (mcu). The car was stationary parked in garage. The primary touchscreen failed and would not start. Air conditioning, turn signals, and backup camera stopped working, along with all other settings because non-functional. Car is 5 years old and 45,000 miles. The mcu touchscreen had to be replaced.
Emmc failure.main screen fails to display making the vehicle inoperable.
Mcu failure with less than 3,400 miles on car.tesla claimed it was out of warranty.the car can not charge or do anything without mcu.no windows, no climate, no charging, etc.a solid state device like the memory should not fail.it is being overwritten two often and tesla should have spec out better memory. Further the unit failed with very low miles and usage. I tried to find the invoice but it seems tesla keeps the invoice on their server. A failure of mcu because of under spec memory should not be the consumer issue.tesla should replace the mcu or memory for free. I am very upset the way this was handled. Furthermore i was told i would be getting a new mcu with upgraded memory but now i have doubts after reading teslamotorforum.com that i will have another failure in the same time period.this is a safety issue as the mcu controls more than entertainment but many car functions necessary to drive.
Mcu failure (march 2020) from emmc memory wear-out resulted in non-functioning car. Car would not "turn off," thereby entirely draining batteries. Since the air conditioner was on during mcu failure, it would remain on, no matter what i did, thereby (a) running down the battery, and (b) potentially creating a maintenance or fire hazard (ac running for 12 hours). Also non-functional was cruise control, radio, rear camera, audible warnings (like turn-signal clicks), inability to control battery charging, loss of navigation, parking warning chimes, energy usage graph, cell features, etc. Significantly, the "creep" feature, which moves the car forward when pedal is lifted, also did not work -- causing me to have to relearn certain drive features, and at one point allowing the car to roll backward when it usually would have creeped forward. It's unknown if certain emergency braking features would have worked. Main vehicle control systems functioned (steering & brakes), but nothing else did, and driving was very concerning. Cost to repair was $1575. However, the same type of computer was installed, which leads to concerns that the same problem may occur in the future.see also nhtsa action number: pe20010.
Sudden unintended acceleration. I had almost completed a u turn (but not completely) to slowly pull into a parking spot parallel to the sidewalk when the car all of a sudden lounged forward (see skid marks). It only slowed after hitting and damaging the brick wall.i pressed on the brakes, the screen flashed something like: your auto park is now disabled. I was able to slowly ease into my intended parking spot and come out and assess the damages. It all happened over a split second. The collision definitely felt like there's a major fault with the car's computer system - instructing it to lurch forward at rapid speed and not able to autostop with an object (brick wall) in front of it.i was at a residential area within a gated community. When california highway patrol came, they said they couldn't file a report within private property.
Mcu unit wont turn on.this unit controls hvac / safety features such as child locks / sunroof / and most importantly turn signals.the car turns on but the screen stays off.i think this has to do with its memory, i had a smiliar issue about 2 months ago where an update caused the car to reboot repeatedly until someone at tesla installed a remote update and rebooted the car.
On may 20, 2019, this car was issued a forced, ota-update from tesla, versions 2019.16.1 and 2019.16.2 as a result of what is believed to be a response to the series of multiple battery fires worldwide involving tesla's electric vehicles. Without disclosing what the software updates would do or what negative affects they would have, tesla forced these updates without telling my client and other affected owners that their batteries would be limited and charging speeds would be throttled, effectively and significantly decreasing the range and speed of charging for their cars. Tesla advertised my client's specific year, make and model (2015 model s 70d) as having an approximate epa estimated 240 miles of range. This case has been filed as a class action which is already pending in the u.s. District court, northern district of ca, case number 5:19-cv-04596-vkd, by the named class plaintiff and representative david rasmussen. This office represents mr. Rasmussen, as well as mr. Lin and various additional owners of these affected vehicles, including residents in different states across the county. To date, tesla has proffered the explanation that the updates were done in order to promote the health and battery longevity for the vehicles, however, there is a correlation between the age of these cars, the recent fires, and any corresponding warranties with these cars by which tesla appears to try and avoid. Thus, customers are left completely without any remedy to the issues caused by tesla, as ncds arbitrators across the u.s. Are unable to come to terms with the fact that tesla has committed these illegal, unfair, deceptive, and fraudulent acts, or are unable to due to the limited scope and requirements by which ncds arbitrators are bound to.
When we went out to our garage to drive our 2015 tesla model s 85d on july 9th, we found that the main screen had failed.the small screen in front of the steering wheel was still working, but the 17" screen was black.i tried three times to reboot that screen, but no success.i called the tesla service center and they had me hold the reset rollers down with my foot on the brake for at least two minutes.i did so, but no help.they will be sending a ranger out to repair the issue on 7-22-2020.i assume that this is another example of the tesla mcu failing, which will be pricey to repair.luckily it was parked in our garage when it failed rather than out on the road.
The media control unit on the car failed and needs to be replaced. In addition to all controls operated by the touch screen, including the back-up camera, the car's blinkers do not work.
When i purchased my car less than a year ago, it came with a 50,000 mile, 4 year "new car" warranty although it was a used car with approx 25k miles. Within 6 months, an update came out over the air and changed my software, and ultimately lead to a range loss of approx 40 miles and an increase in charging time by approx 3x because tesla, admittedly through their service texts, has limited the charging on my car to "preserve battery life." this is akin to selling me a 8 cylinder car, and limiting it to 6 to not have to change engine. The car has become almost unusable as it takes 3 hours to charge when it used to take 45 minutes. The car was able to get a full 116 kw for an extended period of time when the battery was below 15%-30% and the charging would gradually (over 45 minutes) drop to about 40kw. Now it starts at around 110 kw and quickly (within 5 minutes) drops to below 80kw. It tapers off and charges around an average of 35-40 kw. Tesla should be changing the batteries as they knowingly are doing this to stop the battery from over heating and starting on fire. This is a hazard and tesla, instead of replacing the part with a warranty, limits the performance of the vehicle without telling the owner.
The main vehicle screen stopped working. Complete loss of rear camera image display when reverse gear is selected, resulting in reduced rear visibility when backing. No control over battery charging commands. Many times when i place the vehicle in reverse the camera would not display a rear image. Now my screen is completely black and nonreponsive
The main computer display and memory card fails - freezing all safety monitoring of the car, losecontrol of charging (i.e. Refueling) . Suspension control lost, basically everything frozen without this - it is known common failure emmc chip
On 7/2/20, center console stopped working when started up. This affects/controls climate control, back up camera, blinkers, and maps. Car is able to drive, brake, and steer. Inability to use blinkers is hazardous. I believe it is a known problem with the mcu chip. Many teslas are having problems with this chip 4-5 years into ownership. Service center states there is a long back order, essentially making it so that the best-case scenario is i am without my car for 8 weeks as it is unsafe to drive.
12v battery coolant system failure results in vehicle becoming inoperative. Car must be towed to service center.
Media control unit (mcu) failure
The vehicle had computer issues during oct10-feb1. Loss of connectivity, reboots occur while driving. No speedometer. No turn signal indicators, no parking brake ability, i parked vehicle feb1 for safety reasons. Attempted to get service. Vehicle by april[15] had gone from intermittent to permanent.no visibility of computer screen.no functions. No high headlights, just low headlights,no crash imminent buzzer, no autobraking. Drive&reverse only, steering different, slightly stiffer, no hands free phone & no gps ability. Easy to get lost or confused as to where to turn or whether to turn or go forward. Arm out windows for turning, reduced speed controls. No lane departure buzzer. Changing lane refusal w adjacent car present in lane inoperative.comp. Not covered by warranty, while under warranty, the repair was declined, stating 'it must be completely dead before it can be replaced under warranty' by apr15 comp. Was completely dead but i had declared warranty inadequate upon first refusal to cover it, july, no parts available, so many weeks of waiting. Dealer unable to find an upgrade part to sell to me.waiting for a $2500 install of a new part that i am willing to pay for but cannot procure quickly enuf, no matter what.driving without control of headlights or without turn signals has been curtailed but for emergency food procurement. Doctor visits, mask&glove replacements for the covid situation requires those. I have been lucky i guess that this has happened permanently at home & only a few sudden times temporarily on the road. The failure was intermittent, denied replacement requests & finally failrd entirely, now all must wait while unable to safely drive much of anywhere. Car not sale-able, nor does it cease dropping in price every month while i await a fix. Rental is expensive.insurance gave me first 30 days, those over now. Susp. Insur.thank you.
Mcu 1 failing on car. Car screens turn off randomly, startup is prolonged, loses driver safety features and overall slow/lag making it hard to access mandatory us road safety features such as lights. Tesla refuses to fix.
With the recent news on nhtsa investigating tesla model s touchscreen unit problems, i like to add my experience for the record:on 01/31/20, my computer screen died which limited the car's functionality (e.g. No hvac, radio, bluetooth, etc).on 02/06/20, tesla came out to inspect my car, and verified i needed to replace the computer.the technician admitted how bad the problem was for productions with mcu v1 computers.but before the technician left, he performed a battery disconnect which made it worse.now the car was not able to charge which forced me to take the car immediately to tesla to replace the computer.on 02/19/20, the replacement computer was installed at the cost of $2,122.50.to add, tesla would not let me keep the original computer without an additional core charge of $500.12 days later on 03/02/20, tesla announced an infotainment upgrade on the backs of these ongoing issues:https://electrek.co/2020/03/02/tesla-mcu-infotainment-upgrade/https://www.tesla.com/support/infotainment
The contact owns a 2015 tesla model s. The contact stated that the electronic system failed causing the turn signals and the navigation system to not operate. The vehicle was taken to the dealer (tesla 10250 santa monica blvd ste 1340, los angeles, ca 90067 (310) 553-5767). The dealer after a month took the vehicle in and performed a software fix on the electrical system. They did not replace the mcu unit as they originally diagnosed. The failure however recurred with the turn signals still flashing on and off and the instrument panel including the navigational systemalso not working consistently. The contact had not been able to reschedule an appointment online with the dealer. The failure mileage was 37,000.*dt
The screen on the car went blank as the mcu failed. While the car worked the audio, autopilot, radio, gps, navigation, turn signals stopped working. The car only had ~46,700 miles on it when the screen failed. Clearly a defect which should be covered by tesla 2 months after the warranty expired in dec 2019. This happened while the car was parked.
The driver's display panel which display the speed and other important information about the state of the vehicle is bubbling and making it difficult to read the current speed. This is a common problem with this model according to the owners forum. Even though this is a common safety problem, telsa has not issued a recall for this problem.
The contact owned a 2015 tesla model s. While driving 70 mph with the auto pilot engaged, the auto pilot steered the vehicle to the left. As a result, the vehicle crashed into a metal divider. The air bags deployed. A police report was filed and there were no injuries. The vehicle was towed. The manufacturer was notified of the failure. The failure mileage was 13,000.
Mcu failure, when backing up the rear camera does not turn on, center screen console has gone black and will not reboot despite multiple attempts to do so. Seems like a mcu failure. Car is essentially very hard to drive - hard to back up - rear camera is not functioning, has become a safety problem. Has been intermittent over last few weeks, now permanent.
Failure of mcu console leading to loss of back up camera, climate, radio and all controls related to car settings including safety settings.tesla unable to repair for weeks with no loaner leading me to drive in this questionably safe situation.mcu replaced with mcu that has the same memory chip issues and will likely fail sometime in the future.in addition since replacement car has had issues with instrument cluster resetting.this has thankfully not happened while driving.
Car frequently reboots itself, turns off or just blanks the screen.touchscreen drivers manual cannot be accessed or if it does, takes an extremely long time.this car exhibits characteristics referenced in online posts and forums about emmc failure.
The contact owns a 2015 tesla model s. The contact stated that the media control unit touch screen was inoperable. The contact stated that while attempting to recharge the battery, the system flickered and failed to charge. The contact stated that the back-up camera was also inoperable. The vehicle was undrivable. An independent mechanic went to the residence to inspect the vehicle and the contact was informed that the media control unit needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 89,586.
The contact owns a 2015 tesla model s. The contact stated that the media control unit was defective. The vehicle was not taken to be diagnosed nor repaired. The dealer was not contacted. The contact reached out to the mobile repair unit and was informed that the part was on back order. The contact referenced the failure to nhtsa action number: pe20010 (electrical system, back over prevention). The manufacturer was not notified of the failure. The failure mileage was 51,582.
Since may software updates, i don't know the real reason why tesla limit my car's battery: maybe to shut off a single battery module like the one that caused a car to catch fire in shanghai (same year model as my car)... Or decrease the battery voltage to reduce potential fire...but is it right and legal that i paid for a top of the line performance model s p85d and now tesla limited it to only 68-69 kwh? i would not mind if i paid for 70 kwh and be limited by tesla to 68 kwh, but my battery is 85 kwh and limited to only 68kwh! the power also seemed to be reduced and charging is taking much longer. What made me really mad is that tesla went behind my back and cheated like that using ota updates.
Cars main screen went out, while driving on autopilot as the screen went black all of the sensors didn't work and car was accelerating without consideration for other vehicles. Turn signals didn't work and ac went out. Now tesla expects me to pay 2500 for their manufacturing flaw. They are well aware of their design flaws and it seems that every model s either had mcu issues .
The main computer screen (mcu), on my 2015 tesla model s went completely black while driving in the city.i am not able to read or change any controls on the car or communicate with the computer program.
Mcu on tesla crashed again. Last year it was replaced, and this year crashed again. Tesla keeps postponing repair. Saying they are too busy. With the mcu crashed, turn signal does not work and makes car not driveable. I understand you all are investigating this issue? the date identified below is the second time. This happened last year as well.
The home charging unit was overheating causing a failure of the main circuit breaker for my house. The wear on the main circuit breaker was severe enough that the breaker had to be replaced or would have been a fire hazard for the house. The car was not moving and in the garage at the time.
Screen went black. No navigation. No radio. No bluetooth. Mcu1 is out.
Re: nhtsa action number: dp19005 - investigation subject : battery management software updatesstarting with a software update in may 2019, tesla capped the max voltage the high voltage battery would charge to. They claim they did this "out of an abundance of caution" after several non-crash fires happened to these models. Tesla took action to downgrade horsepower and range along with all other aspects of performance through a total voltage cap after claiming to be releasing a fire-safety update, but officially no safety update was released. This change happened while the car was parked in my garage and stationary.is this car at risk of non-crash fire?is it safe to park in my garage?since tesla has refused to answer any of the above questions and only made vague statements implying a safety risk - to the press, not to me - i seek definitive answers from an nhtsa investigation.
I was parking in my usual parking spot in a parking lot at my office at approximately 8:15 a.m.as i approached my parking spot, i slowed my car by pressing on the brake and made a 90 degree turn into my parking spot.the vehicle was slowing moving forward and was less than 10 feet from where i intended to stop the vehicle when the vehicle suddenly accelerated on its own and crashed into the concrete wall that was at the base of my parking spot, causing the car's airbags to deploy.i did not have my foot on the accelerator pedal at the time the vehicle accelerated into the wall.i informed tesla of the incident and they told me that the vehicle had experienced 100% acceleration immediately prior to the collision with the wall.)
The contact owns a 2015 tesla model s. The contact stated that while driving the vehicle, the master control unit (mcu) failed to illuminate or operate as designed. Due to the failure, the back-up camera, the turn signals, and hazard lights were inoperable. The vehicle was taken to tesla of van nuys located at 6919 hayvenhurst ave, van nuys, ca 91406, and the contact was informed that the mcu needed to be replaced.the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 40,000.
I received an ā€œimportant safety recallā€¯ letter from tesla, dated july 14, 2021.this is to replace the embedded multimediacard (emmc) in the media control unit.the instructions were to set up an appointment with tesla to replace the vcm daughter board with on containing an enhanced emmc.yesterday, upon receiving the letter, i created an appointment for this friday per teslaā€™s instructions.i received confirmation of the appointment.today i received a message from tesla:ā€œfor this recall, unless you are currently experiencing issues with this touchscreen that we are able to verify, we will not be replacing it at this time.please let us know if you have any other concerns, otherwise we will close this work order.ā€¯i wrote back asking for them not to cancel my appointment.i have had the main screen ā€œblank outā€¯ with no controls.this also turns off my air conditioner, rear camera, and other controls.this screen has gone out three times over the past year. Iā€™m concerned that they are not going to fulfill their obligation for me and others who have these cars and are experiencing the same problem.i have asked tesla to remedy the situation and have not heard back.
Door handles constantly break. I am changing the 3rd door handle in less than 2 years of ownership. When the door handle break, the car door does not open and you can't access the vehicle (you'd be forced to get inside the vehicle using another door). I think if they have so many breaking (a lot of tesla car forums indicate that most owners replaced 2-3 door handles each), this should have been a recall from the factory.
Touch screen fails to operate. Directional signal lights are inoperable. Car is unsafe to drive. Problem was suspected 2 months ago and part has been back ordered since then.
The contact owns a 2015 tesla model s. The contact stated that stated that while driving at an unknown speed, the vehicle decelerated independnetly. The media control unit (mcu) became inoperable. The vehicle was towed to tesla located at 8500 tyco rd, vienna, va 2218, (703) 761-4679, where it was diagnosed that the mcu failed and needed to be replaced. The contact was provided an estimate for the mcu replacement. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 65,132.
Mcu failure in need of replacement screen intermittently goes dark, app no longer communicates, controls glitchy
Vehicle has documented mcu/emmc issues that tesla avoids fixing. Hvac froze/inoperable, charging level froze inoperable to adjust, suspension settings inoperable causing scraping, disabling of autopilot and other navigation and safety features, occured mid-drive originally, now when stationary while vehicle is started it is inoperable/freezes for 7-10 minutes before turning on, often cannot select drive unless it is through the app on phone, backup camera fails/is unavailable or is very slow to appear, often after backup completed. July '20 at 64k miles dealer acknowledged emmc/mcu issues, performed soft reset, claimed worked m, yet aug '20 they had to do again. Vehicle continues to display issues associated with lagging/slow processor, dealer indicates it is not the documented issue abundantly described and consistent with issues on tesla forums across the internet. Further detailed documentation/communication available within tesla app when i submitted to tesla, but here is ancillary supporting documentation attached.
Media control unit (mcu) failed on model s 85d with < 50k miles.once this happens you cannot signal properly to change lanes (turn signaling won't turn on).in addition, the ac unit will not be functional and in this case was constantly on at the lowest setting also draining the battery perpetually.this was evident in the morning after charging the car at rest and will require an in house service visit.the repair for this is estimate for owners >2-3k.2018 models have this issue fixed supposedly, but models <2018 do not.tesla should ideally upgrade all models if there is a solution.
Issue with the mcu1 or infotainment system failing. This resulted in an unsafe condition while using auto pilot the system froze and shut down during the operation of the vehicle. The ai cameras, radars, trip routing are all controlled by this infotainment system and all of them shut down at once while the vehicle was moving. This could have easily resulted in an accident as features like assistedlane change, collision assistance, summon, auto car distance, auto pilot 1.0, stop sign and stop light sensing all rely on this computer which immediately stopped without warning. Also, all video provided for the back up camera now no longer works or collision detection from the radars while back up completely stopped which is a safety issue when pulling out.when asked the dealership tried to up sell me into the next mcu for 2500 dollars to fix this 'known' safety issue. This allegedly happens because of the massive crowd error logging that tesla uses in its flash memory (which can only be over written so many times)to better its products but the user is unable to shut the logging off. This forces an eventual indefinitefailure.the individual user had and still doesn't have the ability to shut this off. Tesla isforcing its users to pay for an upgrade after the memory burns out because of a data collection effort that is company imposes and by consequence robbing its users of important safety features in the mean time. When this is combined with real ai that the user needs to drive it can even cause an accident in real time.
Loss of turn signal noise, headlight control, rearview camera, climate control, seat memory, garage door opening capability, navigation, emergency braking, and difficulty charging the car. This occurred gradually over the course of a couple of days and has left the vehicle inoperable without headlight control, auditory warnings, and rearview camera. This is caused by a failed emmc chip on the mcu in the car. It is a well known problem and not covered outside of warranty, despite it being guaranteed to fail sometime between 4 years and 5 years of age. (warranty up after 4)
The contact owns a 2015 tesla model s. The contact stated that the instrument panel screen was illegible because it was filled with a liquid that started to leak. The vehicle was taken to tesla (3555 manchester traffic way, kansas city, mo 64129) where it was determined that the instrument panel screen needed to be replaced, not readable. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 47,000.
Nhtsa action number: dp19005 - investigation subject : battery management software updates
Loss of battery range of 40 miles after software update.
Touch screen will blank, show unusual characters, not respond, exhibit pixillation, stop rear vision camera from displaying, not play radio or music properly and/or intermittantly, and present navigation information improperly. Media computer was replaced last year, but new computer still has those same and other problems. Happens with vehicle in motion, city and highway, randomly. Evidence indicates this may be related to a memory storage hardware chip inside the media computer, being of too little total capacity. Or related to internet signal from manufacture being unreliable, week, intermittent, or defective.
Main display stopped working today (june 30th 2020). Now hvac, radio, sunroof, rear camera, indicator light noise, and a few other functions don't work. This seems to be the emmc memory write failure issue. The car was stationary when i noticed the issues, since i just got into the car and immediately noticed main display was dead.
The main control unit for the center display screen has failed and will not display the vehicle controls including critical safety information and rear camera.
The touchscreen on my car has permanently turned black therefore i have lost the rear camera image display when reverse gear is selected. As a result, i almost ran into a shopping cart while i was backing up yesterday.what is frightening is that next time, it could be a small child that i don't see and run over. The failed touchscreen also means i no longer have fan or air conditioning which means i have to drive with my windows down, even when on a highway. In this time of covid, i was terrified when a homeless man put his head through my window to ask for money while possibly contaminating me with a virus yesterday. It just is not safe to drive around with the windows down in some neighborhoods. Also there are days in the bay area when there is a high pollution index, i do not wish to breathe unfiltered air because i have to open the window because the fan cannot be turned on. According to the tesla repair shop, the failed touchscreen is a common problem on the older model s that requires owners to shell out thousands of dollars to replace an mcu that has failed prematurely.i do not feel i should be financially responsible for the mcu replacement and that there should be a product recall.
The contact owns a 2015 tesla model s. The contact stated that while operating the vehicle, the master control unit (mcu) display malfunctioned causing the turn signals and back-up camera display to not be operable. The vehicle was taken to tesla westmont located at 50 ogden ave, westmont, il 60559, who diagnosed that the master control unit was defective and needed to be replaced. The vehicle was repaired however, the failure recurred. The contact indicated that the master control unit had been replaced on three separate occasions. The manufacturer was notified of the failure.the failure mileage was 50,000.
The contact owns a 2015 tesla model s. The contact stated while driving 65 mph, the instrument panel went blank. The contact stated no warning light was illuminated. The contact pulled over to the side of roadway and restarted the vehicle and the instrument panel started to work properly. The vehicle was taken to the local dealer tesla service center (2077 e. University dr, tempe, az 85281, (602) 643-0024), to be diagnosed. The internal memory was cleared however, the failure persisted. The vehicle was taken back to the same dealer and the contact was informed that the computer needed to be replaced. The vehicle was repaired. The manufacturer had not been informed of failure. The failure mileage was approximately 100,000.
Middle screen went out putting the car in 'limp mode' happened in the middle of the night and we didn't have headlights or turn signals! happened while driving about two hours from home when we tried putting a route in the touch screen after setting the automatic update for 2 am the following morning. The car has 101k miles the warranty expired at 100k miles. We notified tesla of the problems we've been having with our screen freezing and rear view camera randomly not working while it was under warranty but the techs said 'everything is fine and it must have been a fluke' now that the car is out of warranty the now suddenly know the problem and a solution! this defect is scary and left us stranded and unable to navigate to a safe area off the highway in the middle of the night without headlights!!! why would they jeopardize safety over money!
After we returned from our summer home, i tried to drive the tesla.the main screen did not light up but i figured that a normal reset would fix the problem.as i drove, i attempted a reset but the screen remained black.i also learned that the turn signals would not work including the cruise control, windsheild wipers and headlight high beams. Worried about other problems, i returned home and have not driven the car since.over the summer there had been several updates to the cars firmware and i was looking forward to the improvements. Prior to that. We were driving with other members of the family, all with the tesla app on their phones.the car went into "limp home" mode on i-95 and would not respond to numerous attempts to remedy the problem.the seat heaters would turn on and off, the doors would unlock and the entire car seemed to have a mind of it's own.i asked everyone to turn off their phones and the problem disappeared.tesla service said they'd never heard of such a thing.
The screens on the car regularly react sluggishly and sometimes lock up requiring a reboot. This can happen whether the vehicle is parked or in motion
This is related to current investigation of emmc failure.my vehicle experienced this problem at approximately 75k miles.center screen went dark and backup camera, environment and acceleration/feature controls were no longer available.it cost $2000 to replace the mcu with a remanufactured mcu.i believe this is a factory design flaw that this memory chip fails so reliably due to exceeding write cycle duty in 4-5 years.this failure occurred while stationary and attempting to start the vehicle.
The contact owns a 2015 tesla model s. The contact stated that while driving, the navigation system displayed a message indicating that service was required. The vehicle was taken to tesla (840 providence highway, dedham, ma 02026; (781) 471-3001) and the contact was informed that the media control unit needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 41,339.
The main screen stays blank and the backup camera does not work.all controls that were on the main touch screen do not function include safety features such and adaptive cruise control and emergency breaking.
The mcu (main screen/computer) failed and needed to be replaced. All the mcu functions did not work during the failure. See photos of the blank screen and correspondence with tesla service.
Sometime in may of this year tesla by updates reduced my battery range by 25 to 30 miles.my vehicle was stationary in my garage.made an appointment with tesla and 3 days before the appointment tesla notified me they did a remote test on my battery and said it was ok and cancelled my appointment now they don't respond to my inquires
Mcu failure due to mmc drive failing.known issue for months.no parts.cannot charge and therefore cannot drive.been a week with no communication.no plan.
Mcu failure. Due to failed mcu there's no backup camera or any of the safety features. Every tesla model s/x built between 2012-2018 goes through this issue.
Own a 2015 tesla model s 70d.last summer, july or august, i noticed a significant change in the rate of charging at superchargers.previously, i received 100kw or more and now at the same battery percentage, it is charging much slower.i checked the tesla forum and others noticed the same issue.it appears this is linked to a software update.it seems to only affect batteries of the same era as mine.we own other teslas, and this is not a problem.i believe there is an issue with this battery and that tesla modified the rate of charge to mask the problem.i am enclosing pictures showing the same percentage of battery at 4 different locations.two are before the software change and two are after.
Screen failure
A couple of weeks ago, touchscreen/media control unit become black and my 2015 tesla model s lost rear view camera functiontionality along with other things.*dttesla suggested me to do soft/hard reboot the system but it didn't do anything. Then, i was suggested by tesla to visit the service center and replace the mcu or upgrade to mcu2 at my own cost. Losing rear view camera functionality is a big safety issue and it looks like i am not the only one. There is an open investigation (https://static.nhtsa.gov/odi/inv/2020/inoa-pe20010-4553.pdf) and it looks like emmc memory wear-out is suspected as a cause.
The main instrument panel (call the media control unit or "mcu") eventually fails in all older teslas (pre 2018) due to a defect in the design of mcu and overuse by excessive writing of data to the memory with firmware updates as well as logging for tesla's own purposes. The consumer has no ability to turn off updates or logging which means that tesla is causing the failures with its own actions. The mcu has been shown to fail within approximately 4-5 years (or right after the warranty expires). This is a significant safety issue as once the mcu fails, many functions of the car fail. This includes the backup camera, the audio indicators for turn signals and other alerts, climate control, as well as the safety monitors associated with "auto-pilot" (e.g. All restrictions are removed).tesla's position is that the consumer must pay to replace the mcu once it fails if the car is out of warranty. They have upgraded the mcu design and logging process for newer teslas (post 2018) but all cars from 2012 to 2018 are affected by the original defective design and process. Hence, this petition is to require tesla to acknowledge the defect in the original mcu and replace via recall, and/or compensate customers who were forced to pay for replacement.
Tesla has been unable to help us navigate through this emmc 8gb recall and provide us with effective communication. They have attempted to deny our reimbursement request based on inaccurate information and even shared unrelatedinvoices as the bases for the denial.our mcu was replaced due to the emmc 8gb card failing last year. The symptoms and repairs noted on the invoice are identical to the recall information. Furthermore, the techs at the service center told us very clearly that it was due to the memory issue, but was out of warranty at the time.i am very frustrated that i cannot call anyone to resolve this and am reaching out for help!
Tesla media control unit ("mcu") is no longer operable (screen turns black and loses all functions). The tesla mcu is basically the car's central control system that allows you to adjust the headlights, the steering wheel resistance, the vehicle charging controls, the vehicle suspensions... Etc. The screen turned black, my turn lights are disabled (as shown in image, lights will no longer blink), my headlights are disabled, my airbag functions can no longer be switched to off when needed, the moon roof cannot be opened, the ac system along with defrost/cooling functions are all disabled and inaccessible. The vehicle dashboard displays "please wait while vehicle system powers up" for anywhere between 1 minutes to 4.5 minutes. The vehicle is not operable during the system power up when i enter the car. This issue appears to be connected with the mcu failure and have persisted and worsened in the months leading up to the complete failure on 7/16. I would have to sit in vehicle for 1-4 minutes, unable to drive the car because it is loading up. This shows that the mcu is extremely essential to the vehicle, and not merely a media unit as they have tried to convince with the name.it appears that the mcu fails after a number of years/usage due to the old chip that rewrites over repeatedly. The mcu is pre-installed to fail in all vehicles produced prior to 2018 in the model x and s. Basically this system will fail in every car at uses the old mcu1, and doesn't apply to vehicles after 2018 since the switch to mcu2. I reached out to tesla service center by phone (unable to access the tesla app due to the inability for app and vehicle to communicate), and they quoted a replacement of the same mcu (but with an upgraded chip) at the price of $1201, with a 3 week waiting period. The car is not inoperable for the next 3 weeks due to the lost of essential and safety functions.
My current media control unit (mcu) stop working.i not longer have navigation, ac and i cannot control unlocking of my doors etc.
While stationary, middle touch panel (mcu) on my 2015 tesla model s 85 (~60,000 miles) started freezing up between vehicle controls (lower left 'car' icon) and garbling screen when trying to switch between them, a couple of days ago. I noticed first symptoms about a week ago when percent charged on the middle touch panel didn't update together with the instrument panel while supercharging. Now i have to scroll-wheel-reset my car twice a day: before driving to work (it's frozen in the morning) and again before driving home from work (frozen again in the afternoon). An additional symptom manifested itself today: my rearview camera started getting a nasty 'gray veil' over it so you can't see anything; it seems to keep appearing and disappearing.
The media control unit has gone out on my 2015 tesla, which has led to the car not being able to be recharged (refueled), the ac being unsusable, and car unable to be locked among other issues. With teslas, the media control unit (mcu) is the powerhouse of the vehicle, containing all of the safety, a/c, and driving controls. With this being out of commision, there is no telling what features are usable or not. This leads me to worry about whether the airbags will deploy, whether the car will stop randomly on the freeway, or the car not being refueled. In fact, since this mcu has gone out, the car has not been able to be refuelled due to the mcu not allowing chage to reenter the car. This has lead the car to be unusable and unresponsive. This first occurred for me while diving on a city street, with nothing unusual being noted at the time. The car was responsive, driving normally, and completely usable and out of no where the vehicles mcu went black and the driving features were handicaped. The car was still able to drive, however, a/c components and unknown electrical features (such as airbags, seat belts, abs) may have been compromised.
I brought my vehicle in to get the emmc fixed per the recall. I had to change my appointment twice because they did not have the parts in stock. When my vehicle began to experience symptoms of this defect, i called tesla again and made an appointment for today. I brought my car in this morning. I just found out that they did not fix the defect and are charging me $105 for the ā€œrepairā€¯.
Tesla model s 2015 90d. I have a service appointment come november 30th 2020 for this but i have had multiple occurrences of the main panel and side panel display go completely crash and black screen on me. Disabling both the "autopilot" v1 feature in mid use on a highway going 60+ mph, gps and other important assistant information such as vehicle speed etc(because screens are black). Its a very jarring and dangerous experience going fast on the highway and having the car "crash" in such a way that just gas and breaking are all that are suddenly left working in an instance(especially when you have that auto pilot feature engaged on a turn). I strongly recommend nhtsa to continue their investigation towards this as there are likely serious flaws with the emmc system and software these early model s cars released with. I am afraid tesla is going to give me the run around and not handle the situation appropriately, which would generally be a consumer recall when events as dangerous as this occur. I would say these full system crashes have occurred at least 5+ times since i have owned the car in 2015 and it seems like a matter of time before a serious crash could be caused by this faulty engineering . Tesla currently is trying to do as much damage control around it offeringto look into a replacement part but no guarantees its covered by their warranty. As a software engineer myself it feels very much like when hardware starts to go bad, like a system internals beginning to fail due to corrupt memory and storage. These early tesla model s'es are a ticking time bomb to public roads(i say this as a tesla fan, when working the cars are incredible to drive, when they dysfunction its a very serious problem because of the nature of these software driven vehicles their hardware/software has to be rock solid).
Car randomly freezes. Many navigation functions such as turn signals will stop working.nearly caused a collision.replaced mcu per tesla's advice.issues continue.the last written statement from tesla is "known characteristic of current firmware." unwilling to address or fix issues at any cost.
Mcu manufacture defect mcu runs laggy and alters ability to use mcu in vehicle.
The contact owns a 2015 tesla model s. The contact stated that the instrument panel screen was illegible because it was filled with a liquid that started to leak. The vehicle was taken to tesla (3555 manchester traffic way, kansas city, mo 64129) where it was determined that the instrument panel screen needed to be replaced, not readable. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 47,000.
The contact owns a 2015 tesla model s. The contact stated that there was a loud sound coming from the engine while the vehicle was plugged up and charging. The contact disconnected the charger in fear that the battery or the engine may explode. The contact stated that the vehicle failed to be fully charged. The vehicle was not diagnosed nor repaired. The manufacturer was contacted and notified of the failure. The failure mileage was 65,874.
2015 tesla model s. Consumer writes seeking reimbursement for repairs related to safety recall. *ld
This complaint is about tesla's first generation media control unit(mcu). The mcu is the brains of the car and control the big center screen that the tesla model s is known for. When it failed not only did i lose the ability to use this big screen but i also lost key safety items signals, backup camera, cruise control,automatic breaking, and auto pilot. All the sound features are also disengaged as well and this was evident in the lack of sound for the turn signal as well as the lack of sound for the alert if your seatbelt is undone. Specifically in regards to the turn signalfor example if you put the turn signal down to as if you are turning left the nob will lock into the down position leading you to believe your turn signal is working but unless you are outside the car you have no awareness to the fact that the signals are not blinking.in addition to this my car lost its control of the air condition and any millage tracking features were lost.the mcu completely failed on me 3 times. The first two times it came back after a few hoursand the third time it never came back (was driven to the service center after 3 days and it still hadn't come back).the failed mcu allows you to continue to drive the car and you have no awareness to the safety features that are disengaged.also, all the sensors are disengaged to me the user which stops the car from alerting me to objects ahead, behind and to either side of me. There are endless articles about the first generation mcu failures. The chips inside these cars are known to fail after a certain numbers of cycles and tesla has yet to address this known issues leaving the consumer to fend for themselves.please investigate these issues and hold tesla accountable.
The mcu that operates the car failed.
Hi,i have severals issue with the car which are known issues for the manufacturer and for which service center says "yes it's an known problem on all these 2015 model s car" but you have to pay to get it repaired because the car is over 4 years old and more than 100 000km, so not under warranty anymore.theses issues are :* two doors handles 1042845-00-b (one i paid for being repaired 60.83) one actually broken so right front door can't be opened from outside. Nearly all customers from model s from 2012 to 2015 have this problem for doors. In my case two times were when childs closed the door from outside a bit stronger, so it can happen anytime you close a model s door ftom this generation. The part 1042845-00-a has been versioned 1042845-00-b (the "a" is less resistant).* two windows can't easily be closes (the two on right side) even more when temprature is more tha20c, anti-pinch system don't work well so the window reoppen. So sometimes you let the car with windows opened with rain risk if you don't check it. In this second case, service center says this is also a known problem and say they can change whole part with payment !* more important is computer issue with emmc failure where 8gb nand memory is getting by the time with read/write error because of use cycles, making so many issues on computer : screen hangs (nned reboot), autopilot issue, entertainement media loading or use issue, maps fot gps slow or locked, long time before starting car (more than 2 minutes sometimes) until the time memory is definitly deas so the car remains unusable. In this case again, this is an problem from origin and should be replaced for free even after the 4 years warranty because problem comes with time. Tesla asked 2500 for whole replacement with computer, screens, 4g chip... Whereas they don't built it correctly !* wheel broken no airbag, horn, commands...
The center screen of my tesla stopped working when i started the car one day (car was parked), resulting in a loss of the backup camera and access to many driver settings, such as regenerative braking, automatic lights, etc. Rebooting the unit did not help, and the car would not shut off once the issue occurred.
Tesla model s main screen died. It's a known issue on early model s with mcdu version 1. A chip on the circuit board can only handle xxx amounts of writes, or write overs, then gives up. Screen goes blank. Most model s car functions are controlled on the main screen. My screen failed while driving. Unable to set or control charging. Unable to turn off a/c. Unable to hear turn signals. Unable to turn on or control headlights. Unable to close sunroof. Unable to change suspension settings. Unable to change steering settings. Unable to change lighting on the dash. Most features in the model s are not available.
The mcu1 (infotainment) center failed completely, rendering the vehicle inoperative!
Mcu failure model s 201582,000large screen failed. Disabling lots of functionality including ac with over 100 outside air temp. Child in car. No turn signals, lights, navigation or ability to charge.vehicle was stationary parked at home. No visible warning of failure before hand.
Tesla media control unit ("mcu") is no longer operable (screen turns black and loses all functions). The tesla mcu is basically the car's central control system that allows you to adjust the headlights, the steering wheel resistance, the vehicle charging controls, the vehicle suspensions... Etc. The screen turned black, my turn lights are disabled (as shown in image, lights will no longer blink), my headlights are disabled, my airbag functions can no longer be switched to off when needed, the moon roof cannot be opened, the ac system along with defrost/cooling functions are all disabled and inaccessible. The vehicle dashboard displays "please wait while vehicle system powers up" for anywhere between 1 minutes to 4.5 minutes. The vehicle is not operable during the system power up when i enter the car. This issue appears to be connected with the mcu failure and have persisted and worsened in the months leading up to the complete failure on 7/16. I would have to sit in vehicle for 1-4 minutes, unable to drive the car because it is loading up. This shows that the mcu is extremely essential to the vehicle, and not merely a media unit as they have tried to convince with the name.it appears that the mcu fails after a number of years/usage due to the old chip that rewrites over repeatedly. The mcu is pre-installed to fail in all vehicles produced prior to 2018 in the model x and s. Basically this system will fail in every car at uses the old mcu1, and doesn't apply to vehicles after 2018 since the switch to mcu2. I reached out to tesla service center by phone (unable to access the tesla app due to the inability for app and vehicle to communicate), and they quoted a replacement of the same mcu (but with an upgraded chip) at the price of $1201, with a 3 week waiting period. The car is not inoperable for the next 3 weeks due to the lost of essential and safety functions.
Intermittent failure of the mcu1 ome, causing intermittent main screen blackout, turn signal malfunction, a/c disabling.rebooting requiredmcu to be upgraded/replaced out of warranty
Electronic parking, while parking the automobile in the garage i pressed the parking option.the automobile surged, rammed the garage, backed up and rammed the garage again and careened backwards into the street.
Mcu on tesla crashed again. Last year it was replaced, and this year crashed again. Tesla keeps postponing repair. Saying they are too busy. With the mcu crashed, turn signal does not work and makes car not driveable. I understand you all are investigating this issue? the date identified below is the second time. This happened last year as well.
I put the car in reverse and the screen was black. All the controls were stuck...fan/ac...back up camera did not work. My turning signals did not work. Tesla service center was closed so all the ac did not turn off and drained the battery all the way to 0 range. Took a lot of trouble to get to the service center the next day. They concluded the mcu was dead and had to be replaced claiming that it was wear and tear. Without any warning, the mcu crashed and comprised safety of the car with the turning signals, suspension and rear back up camera not working amongst others since the mcu controls everything. We believed tesla knew of the problem and put it on owners to replace at their own expense if out of warranty even though it seems to happen around when the warranty ends. We have 2 teslas and both the mcus died a little over 50k. It should have been a safety recall and the mcus replaced at no cost. Terrible business practice and service for such expensive cars. We are very disappointed in tesla.
Noticed that the display on my tesla model s not working as i pulled my car out of the driveway. Tried rebooting but screen did not come up. Was able to drive the vehicle to tesla service center though it felt a little unsafe as many of the controls are on the display. After diagnosis, tesla service advisor told me that the mcu for my model s has failed and needs to be replaced. I paid ~$2000 for a new mcu. After reading recent article on similar failures reported by other tesla model s owners, decided to report this as failure of the display unit while driving can be a safety risk.
Random failure including loss of controls using mcu1. Frequent re-setting / re-booting required to operate the vehicle using mcu 1 controls.
Well docmented failure of a memory chip that has been docuteted to fail aftera certin amount of read/write cycles, tesla has been well aware of this fault for years and has done nothing to address the issues leaving owners sometime stranded or reducled vehilce functionalty. Teslas respnose has been to replace thefaulty system witha refurbish unit that will have the same issue in the futiure and charging the customerbetween 1500-2000 to replace.
Complete failure of mcu when starting the car after only 31k miles, causing blackout of al screens, driver information, controls, etc. Tesla had me drive it to the service center in that condition and charged $1,462 to replace without any indication that it is a known design problem. (note incident date is approximate.)
The mcu failed while we were traveling, which basically locked the climate control, access to suspension, speed control, autopilot, navigation, radio, turn signals, and back up camera.
I was parking in my usual parking spot in a parking lot at my office at approximately 8:15 a.m.as i approached my parking spot, i slowed my car by pressing on the brake and made a 90 degree turn into my parking spot.the vehicle was slowing moving forward and was less than 10 feet from where i intended to stop the vehicle when the vehicle suddenly accelerated on its own and crashed into the concrete wall that was at the base of my parking spot, causing the car's airbags to deploy.i did not have my foot on the accelerator pedal at the time the vehicle accelerated into the wall.i informed tesla of the incident and they told me that the vehicle had experienced 100% acceleration immediately prior to the collision with the wall.)
Touch screen failure. Screen went blank jan 3rd 2019 still under warranty.was able to reset after many tries. Parked car went to winter home. Returned april 16th same problem. Working with tesla through out problem. Finally tesla said bring the car in. Now out of warranty so had to replace mcu $2250.00
When i purchased my car less than a year ago, it came with a 50,000 mile, 4 year "new car" warranty although it was a used car with approx 25k miles. Within 6 months, an update came out over the air and changed my software, and ultimately lead to a range loss of approx 40 miles and an increase in charging time by approx 3x because tesla, admittedly through their service texts, has limited the charging on my car to "preserve battery life." this is akin to selling me a 8 cylinder car, and limiting it to 6 to not have to change engine. The car has become almost unusable as it takes 3 hours to charge when it used to take 45 minutes. The car was able to get a full 116 kw for an extended period of time when the battery was below 15%-30% and the charging would gradually (over 45 minutes) drop to about 40kw. Now it starts at around 110 kw and quickly (within 5 minutes) drops to below 80kw. It tapers off and charges around an average of 35-40 kw. Tesla should be changing the batteries as they knowingly are doing this to stop the battery from over heating and starting on fire. This is a hazard and tesla, instead of replacing the part with a warranty, limits the performance of the vehicle without telling the owner.
Starting with a software update in may 2019, tesla capped the max voltage the high voltage battery would charge to.they claim they did this "out of an abundance of caution" after several non-crash fires happened to these models.tesla took action to downgrade horsepower and range along with all other aspects of performance through a total voltage cap after claiming to be releasing a fire-safety update, but officially no safety update was released.this change happened while the car was parked in my garage and stationary.https://www.theverge.com/2019/5/16/18627746/tesla-fire-battery-software-update-model-s-xhttps://jalopnik.com/tesla-is-updating-battery-software-after-a-model-s-catc-1834794877
The mcu v1 is known to fail. It's become sluggish and black screens. Not acting as it should.
The mcu went out.turn signals, brake lights, backup camera, hvac controls, all went with it.car would drive, but would not
The mcu failed while we were traveling, which basically locked the climate control, access to suspension, speed control, autopilot, navigation, radio, turn signals, and back up camera.
The contact owns a 2015 tesla model s. The contact stated that the media control unit touch screen was inoperable. The contact stated that while attempting to recharge the battery, the system flickered and failed to charge. The contact stated that the back-up camera was also inoperable. The vehicle was undrivable. An independent mechanic went to the residence to inspect the vehicle and the contact was informed that the media control unit needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 89,586.
The contact owns a 2015 tesla model s. The contact stated that there was a loud sound coming from the engine while the vehicle was plugged up and charging. The contact disconnected the charger in fear that the battery or the engine may explode. The contact stated that the vehicle failed to be fully charged. The vehicle was not diagnosed nor repaired. The manufacturer was contacted and notified of the failure. The failure mileage was 65,874.
Re: nhtsa action number: dp19005 - investigation subject : battery management software updatesstarting with a software update in may 2019, tesla capped the max voltage the high voltage battery would charge to. They claim they did this "out of an abundance of caution" after several non-crash fires happened to these models. Tesla took action to downgrade horsepower and range along with all other aspects of performance through a total voltage cap after claiming to be releasing a fire-safety update, but officially no safety update was released. This change happened while the car was parked in my garage and stationary.is this car at risk of non-crash fire?is it safe to park in my garage?since tesla has refused to answer any of the above questions and only made vague statements implying a safety risk - to the press, not to me - i seek definitive answers from an nhtsa investigation.
Driving down the freeway at maximum speed limit (65)needed to remove wallet from back pocket.unbuckled seat belt why still moving at maximum speed limit.upon unbuckling seat belt engine immediate shut off and vehicle came to involuntary stop within approximately 5 seconds. Fortunately, the vehicle following was alert and stopped in time to avoid serious rear end accident.very concerning if this occurs and owners are not notified of the danger we experienced.
The touchscreen in my 2015 model s has completely failed. I've attempted all of the resets that tesla recommends to restart the system to no avail. The car is nearly useless, none of the electrical features of the vehicle work, including heating/air conditioning, charging features, audio or turn signals. The car worked fine yesterday, today the screen was just gone.
Tesla has reduced the charging capacity and charge rate per:re: nhtsa action number: dp19005 - investigation subject : battery management software updatesprior to this software update, the charge rate was double the shown rate.
With the recent news on nhtsa investigating tesla model s touchscreen unit problems, i like to add my experience for the record:on 01/31/20, my computer screen died which limited the car's functionality (e.g. No hvac, radio, bluetooth, etc).on 02/06/20, tesla came out to inspect my car, and verified i needed to replace the computer.the technician admitted how bad the problem was for productions with mcu v1 computers.but before the technician left, he performed a battery disconnect which made it worse.now the car was not able to charge which forced me to take the car immediately to tesla to replace the computer.on 02/19/20, the replacement computer was installed at the cost of $2,122.50.to add, tesla would not let me keep the original computer without an additional core charge of $500.12 days later on 03/02/20, tesla announced an infotainment upgrade on the backs of these ongoing issues:https://electrek.co/2020/03/02/tesla-mcu-infotainment-upgrade/https://www.tesla.com/support/infotainment
The contact owns a 2015 tesla model s. The contact stated that the media control unit displayed message that the center display storage device was degraded. The contact stated no warning light was illuminated. The vehicle was not taken to the dealer. The manufacturer was informed of the failure and advised the contact to take the vehicle to the dealer for assistance. The failure mileage was approximately 60,200.
My media control unit failed in the vehicle making it unsafe to operate as the turn signals, defrost, headlight controls, among many other features of the vehicle were no longer accessible or functioning.
Mcu failed.when it failed car would not shift into drive.before failure mcu was constantly rebooting while driving.during reboot would lose headlights, turn signals, radio, and air conditioning.complete failure occurred while stationary.rebooting occurred while driving.
Tesla model s 2015, the main screen (mcu) goes black on/off. The manufacturer suggested doing a reboot, but it did not help. Now mcu is permanently black (non-functional) and the car has lost many functionalities, including two that are safety risks, there is no rearview camera and turn signals don't work.
I believe a complete failure of the embedded multimediacard. No touch screen use, no camera, no audible sounds for turn signal or warnings, no control over lights or door locks. Earlier in the year, i noticed non responsive request to start up the car, undrivable for 45 seconds, now it is up to a few minutes upon entering the car, which is a safety issue. Especially when combined with not being able to lock the doors with the lcd.i believe this is the screen issue that tesla is offering repairs now, but i have tried to make an appointment, and the earliest one is two weeks out, which i have made.
There is a flaw in the tesla emmc which will inevitably cause a critical portion of the chip to fail prematurely, due to constant excessive logging within the touchscreen system. Ultimately the memory chip fails and the touchscreen goes black, placing the car in limp home mode, the parking sensors and rear view camera no longer work, it will not charge and effectively becomes un-drivable when the battery runs out. The emmc is a linchpin component for the functionality of the car. The emmc, though it does not control the car's propulsion, braking or steering, is the heart of the touchscreen which is used to turn on headlights, adjust hvac and all car settings run through the touchscreen. The hvac unit now has a "dog mode" which keeps the cabin cool for dogs or occupants waiting in car. The failure of the touchscreen unit while in dog mode could result in heat-related fatality, should an owner.for more information here are some references:- video showing an engineer who's helped several hundred customers disable logging between minutes 8 through 12: https://youtu.be/o-7b1waoj9q?t=499- a recent article explaining the flaw: https://www.thedrive.com/news/27945/a-single-component-can-brick-older-teslas-and-tesla-wont-fix-itthis has been a known problem by the tesla owners community for upwards of a year now and requires a simple software update to remedy - disable logging to emmc memory. According to other owners, this problem exists on all current and past tesla models and it is a matter of "when" not "if" for all chips to fail unless they make a change to their software logging.
Center console display and computer failed as described in nhtsa pe20010, was replaced under warranty approximately january 2018.replacement unit is now showing initial signs of same failure (extremely slow start-up now including blank instrument cluster when entering/starting car; cellular connectivity and navigation failures; unusual sounds or lack of auditory feedback for vehicle controls, blank black screen for backup camera, etc.)
The touchscreen in my 2015 model s has completely failed. I've attempted all of the resets that tesla recommends to restart the system to no avail. The car is nearly useless, none of the electrical features of the vehicle work, including heating/air conditioning, charging features, audio or turn signals. The car worked fine yesterday, today the screen was just gone.
The contact owns a 2015 tesla model s. The contact stated while driving at various speeds, the main center display failed not allowing the contact to use the rearview camera, the turn signals, and all the electrical functions. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with the emmc flash memory device needing to be replaced. The vehicle was repaired. The contact stated that a couple of days later he received notification of nhtsa campaign number: 21v035000 (back over prevention, visibility, exterior lighting). The manufacturer was informed of the failure and referred the contact to the nhtsa for assistance. The failure mileage was approximately 49,274.
Tesla media control unit ("mcu") is no longer operable (screen turns black and loses all functions). The tesla mcu is basically the car's central control system that allows you to adjust the headlights, the steering wheel resistance, the vehicle charging controls, the vehicle suspensions... Etc. The screen turned black, my turn lights are disabled (as shown in image, lights will no longer blink), my headlights are disabled, my airbag functions can no longer be switched to off when needed, the moon roof cannot be opened, the ac system along with defrost/cooling functions are all disabled and inaccessible. The vehicle dashboard displays "please wait while vehicle system powers up" for anywhere between 1 minutes to 4.5 minutes. The vehicle is not operable during the system power up when i enter the car. This issue appears to be connected with the mcu failure and have persisted and worsened in the months leading up to the complete failure on 7/16. I would have to sit in vehicle for 1-4 minutes, unable to drive the car because it is loading up. This shows that the mcu is extremely essential to the vehicle, and not merely a media unit as they have tried to convince with the name.it appears that the mcu fails after a number of years/usage due to the old chip that rewrites over repeatedly. The mcu is pre-installed to fail in all vehicles produced prior to 2018 in the model x and s. Basically this system will fail in every car at uses the old mcu1, and doesn't apply to vehicles after 2018 since the switch to mcu2. I reached out to tesla service center by phone (unable to access the tesla app due to the inability for app and vehicle to communicate), and they quoted a replacement of the same mcu (but with an upgraded chip) at the price of $1201, with a 3 week waiting period. The car is not inoperable for the next 3 weeks due to the lost of essential and safety functions.
The infotainment computer mcu1 is known to fail prematurely due to software issues caused and not fixed in a timely manner by tesla. Basically the limited write cycles of flash memory are exhausted due to excessive logging up to a certain software version.my car shows the early warning signs including black screens on entering (car is not movable for several minutes) and reboots during driving. Full mcu failure is known to cause indicator lights to fail, automatic emergency braking to not engage, disabled fast charging and no accurate charge indicator (so risk of getting stranded), heating/ventilation stuck to most recent setting (no defrost), audio fragments being stuck on arbitrary volume, air suspension is stuck to possibly unsuitable settings and the speedometer is reverting to mph instead of km/h without notification. If pin to drive is used, the car can no longer be unlocked and moved.tesla does not acknowledge this problem and charges for full repair cost outside of warranty / drags cases of impending mcu failure until the car is out of warranty. Mcu1 can be replaced with mcu2 according to a tesla infotainment website; however only mcu1 replacements for the oldest cars (ap1 sensor level) are available to date despite announcement these would be ready in april 2020. Newer cars with longer remaining life can be upgraded upon invitation by tesla.
Loss of turn signal noise, headlight control, rearview camera, climate control, seat memory, garage door opening capability, navigation, emergency braking, and difficulty charging the car. This occurred gradually over the course of a couple of days and has left the vehicle inoperable without headlight control, auditory warnings, and rearview camera. This is caused by a failed emmc chip on the mcu in the car. It is a well known problem and not covered outside of warranty, despite it being guaranteed to fail sometime between 4 years and 5 years of age. (warranty up after 4)
The tesla's large screen quit working.these are controls that power off the vehicle, turn the defrosters off and on along with the climate control.control steering modes.control back up camera, control lights.from the reading i have done it is called the mcu.it partially went out while i was driving, it came back on and then it died while i was working and i found out about it when i started the car after work.
Head and tail lights turned off while driving on highway and would not turn back on. Neither high nor low beams would engage!a driver behind me saw what happened and turned on his high beams to guide me approx 1 mile to a safe stopping place. Once stopped, i experimented: hazard lights would turn on. No other lights turned on. I rebooted both the "mcu" (central 15" screen) and "ic" (instrument cluster) per earlier instructions from tesla in case of automation failure in the car.the mcu took an extremely long time to restart and displayed screen corruption, problems which in the past had led tesla to replace that component of this vehicle under warranty.when the mcu did start up, the instrument cluster displayed "driver assistance features disabled". I attempted to use tesla's voice-activated "report" function to get help from tesla, but this resulted in a message stating that "the microphone is being calibrated". This entire time, the head and tail lights remained off and would not turn on.finally i used the mcu to access the lighting settings of the car. I observed that the "exterior lights" setting displayed "auto". However, it was 6:40pm and almost completely dark and the lights had been on previous to suddenly turning off. Also, with the "auto" setting, the high beams should still engage when pulling the left stalk - but this did not work.i next used this same screen to turn on the front fog lights.this worked!i then turned off the fog lights, changed the "exterior lights" setting to off then back to "auto" and all exterior lights (head and tail) finally came back on!it is my opinion, based on over 20 years in embedded software development, that the mcu's "exterior lights" setting had become corrupted and forced all vehicle lights off while i drove in darkness at 45mph. I could have died. Make tesla fix this before someone dies!
This complaint is about tesla's first generation media control unit(mcu). The mcu is the brains of the car and control the big center screen that the tesla model s is known for. When it failed not only did i lose the ability to use this big screen but i also lost key safety items signals, backup camera, cruise control,automatic breaking, and auto pilot. All the sound features are also disengaged as well and this was evident in the lack of sound for the turn signal as well as the lack of sound for the alert if your seatbelt is undone. Specifically in regards to the turn signalfor example if you put the turn signal down to as if you are turning left the nob will lock into the down position leading you to believe your turn signal is working but unless you are outside the car you have no awareness to the fact that the signals are not blinking.in addition to this my car lost its control of the air condition and any millage tracking features were lost.the mcu completely failed on me 3 times. The first two times it came back after a few hoursand the third time it never came back (was driven to the service center after 3 days and it still hadn't come back).the failed mcu allows you to continue to drive the car and you have no awareness to the safety features that are disengaged.also, all the sensors are disengaged to me the user which stops the car from alerting me to objects ahead, behind and to either side of me. There are endless articles about the first generation mcu failures. The chips inside these cars are known to fail after a certain numbers of cycles and tesla has yet to address this known issues leaving the consumer to fend for themselves.please investigate these issues and hold tesla accountable.
Middle screen went out putting the car in 'limp mode' happened in the middle of the night and we didn't have headlights or turn signals! happened while driving about two hours from home when we tried putting a route in the touch screen after setting the automatic update for 2 am the following morning. The car has 101k miles the warranty expired at 100k miles. We notified tesla of the problems we've been having with our screen freezing and rear view camera randomly not working while it was under warranty but the techs said 'everything is fine and it must have been a fluke' now that the car is out of warranty the now suddenly know the problem and a solution! this defect is scary and left us stranded and unable to navigate to a safe area off the highway in the middle of the night without headlights!!! why would they jeopardize safety over money!
The contact owns a 2015 tesla model s. The contact received notification of nhtsa campaign number: 21v035000 (back over prevention, visibility, exterior lighting) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
My vehicle was serviced by tesla's sunnyvale service center and when returned, they obviously never did a safety test.after driving down the street i found they didn't reconnect several cables, including the fog lights and the emergency flashers.they also disabled several safety features (lane departure warnings, speed warnings, door locks, child locks) without telling me any of this!
My tesla mcu1 screen/memory failed and had to be replaced at my expense.$1600.when that happens, turn signals, climate control, and wipers are inoperative, making the vehicle unsafe to drive.
While driving main screen turns off - reboots about 5-10 minutes off- while off- turn signals are not audible inside carall other safety parameters are not accessible: collision avoidance, brake assistance, this has occurred multiple times - i must take a picture while occurring which happens while driving. Tesla has full access to logs.diagnostics by tesla representative tells me that my memory chip is within parameters and thus not eligible to be replaced. Although i must continue to experience the reboots that shutdown most of its features while it occurs. Not to mention my daily occurrences: - charging system adjustment panel does not draw on screen properly; which causes incorrect selection of amount of charge needed. Center arrow which is supposed to show doesn't until after selected.
After we returned from our summer home, i tried to drive the tesla.the main screen did not light up but i figured that a normal reset would fix the problem.as i drove, i attempted a reset but the screen remained black.i also learned that the turn signals would not work including the cruise control, windsheild wipers and headlight high beams. Worried about other problems, i returned home and have not driven the car since.over the summer there had been several updates to the cars firmware and i was looking forward to the improvements. Prior to that. We were driving with other members of the family, all with the tesla app on their phones.the car went into "limp home" mode on i-95 and would not respond to numerous attempts to remedy the problem.the seat heaters would turn on and off, the doors would unlock and the entire car seemed to have a mind of it's own.i asked everyone to turn off their phones and the problem disappeared.tesla service said they'd never heard of such a thing.
My touchscreen has failed completely and i am unable to use my blinkers or control my lights this is a big safety concern and tesla has stated that it's normal for computer systems to fail.
The main screen, mcu, on my tesla model s, 2015 70d began rebooting during driving.on saturday, july 4th, 2020, the car would not start at all.tesla customer service coached me on getting the car to work without the main screen, however it is not safe.the brake lights, signal lights, rear camera do not work, verified by my spouse.further, most of the other controls, e.g. De-fog, air conditioning, roof, etc, do not work.the re-booting of the screen, where it would blank out without warning, and eventually come back later, occurred while the car was in motion -- very distracting.at this point, the main display, or mcu, is "bricked" -- it won't display anything at all, so that has happened when the car is stationary.
My guess is the mcu or the computer chip of the car stopped working. I read there is an investigation on tesla for this issue with model s. Every last few software updates the car has been getting worse and now the electrical stopped working completely. I can use my blinkers even! the car drives and charges, but that is about it. 40k miles total and build 2015.
Infotainment system has stopped working, along with important safety features like lighting, blinkers, cruise control, climate.
12v battery has started failing, been over 2 months, tesla keeps cancelling appointments to fix.car is going to die on the road on me.
The contact owns a 2015 tesla model s. The contact received a recall notification for nhtsa campaign number: 21v035000 (back over prevention, visibility, exterior lighting) however, the dealer informed the contact that the vehicle had to experience the failure for the recall repair to be completed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Turn signals all failed, rear camera failed, touchscreen interface failed
Tesla model s main screen died. It's a known issue on early model s with mcdu version 1. A chip on the circuit board can only handle xxx amounts of writes, or write overs, then gives up. Screen goes blank. Most model s car functions are controlled on the main screen. My screen failed while driving. Unable to set or control charging. Unable to turn off a/c. Unable to hear turn signals. Unable to turn on or control headlights. Unable to close sunroof. Unable to change suspension settings. Unable to change steering settings. Unable to change lighting on the dash. Most features in the model s are not available.
The mcu (version 1) of my car stopped functioning while parked and needed to be replaced.this is a known issue (emmc failure).the car was still operational however the following safety issues resulted from the mcu malfunction:- turn signals and audible chime both beame nonoperational- reverse camera beame nonoperational- high beam headlights beame nonoperational- lane departure warning may hae become nonoperational- climate control stuck at one level- instrument cluster lighting setting became unable to be changedadditional issues resulting from the mcu1 failure:- all systems and settings accessed through the center console screen beame unaccessible- navigation system beame nonoperational- audio controls beame nonoperational- auto-pilot (lane assist) beame nonoperational- alternating current (ac) charging speed reduced to 2kw- remote access via smartphone beame nonoperational
The media control unit on the car failed and needs to be replaced. In addition to all controls operated by the touch screen, including the back-up camera, the car's blinkers do not work.
The main center screen computer began degrading in performance over time (causing more driver attention to be diverted away from driving to deal with functions it controls, as it was laggy and not very responsive). Then, one day, i got into the car to go somewhere and wasn't able to boot the main computer/screen at all. In addition to everything it controls no longer being accessible or working (e.g. Climate control, manual headlights, dome lights, anti-theft alarm, power steering strength, suspension height, etc.), i also found that i no longer had working turn signals and had to use out-the-window hand signals when i drove to the service center for repair.
The emmc chip in the media control unit failed resulting in the large touch screen no longer working. I lost control of the turn signals, climate control, rear view camera, charging, navigation, and audio.it is the same problem described in your pe 20-010 investigation document.
The vehicle had computer issues during oct10-feb1. Loss of connectivity, reboots occur while driving. No speedometer. No turn signal indicators, no parking brake ability, i parked vehicle feb1 for safety reasons. Attempted to get service. Vehicle by april[15] had gone from intermittent to permanent.no visibility of computer screen.no functions. No high headlights, just low headlights,no crash imminent buzzer, no autobraking. Drive&reverse only, steering different, slightly stiffer, no hands free phone & no gps ability. Easy to get lost or confused as to where to turn or whether to turn or go forward. Arm out windows for turning, reduced speed controls. No lane departure buzzer. Changing lane refusal w adjacent car present in lane inoperative.comp. Not covered by warranty, while under warranty, the repair was declined, stating 'it must be completely dead before it can be replaced under warranty' by apr15 comp. Was completely dead but i had declared warranty inadequate upon first refusal to cover it, july, no parts available, so many weeks of waiting. Dealer unable to find an upgrade part to sell to me.waiting for a $2500 install of a new part that i am willing to pay for but cannot procure quickly enuf, no matter what.driving without control of headlights or without turn signals has been curtailed but for emergency food procurement. Doctor visits, mask&glove replacements for the covid situation requires those. I have been lucky i guess that this has happened permanently at home & only a few sudden times temporarily on the road. The failure was intermittent, denied replacement requests & finally failrd entirely, now all must wait while unable to safely drive much of anywhere. Car not sale-able, nor does it cease dropping in price every month while i await a fix. Rental is expensive.insurance gave me first 30 days, those over now. Susp. Insur.thank you.
The 12v battery on our 2015 tesla model s started failing last november.we were assured that tesla that it would be safe to drive until they could replace the battery (which took about 2 months).we've come to understand that this is far from accurate.after that, our mcu (the main computer in the car) failed.this is apparently a well known problem that tesla refuses to fix.when they replaced the mcu we immediately started having issues:1. The emergency flashers did not work.2. The computer logs were not available to tesla to diagnose issues or recover our car if it was stollen.3. The fog lights stopped working4. Glove box would not open5. Screen now has noticeable flicker6. Car now has charging problems.the issues with the emergency flashers, fog lights, and glove box were able to fixed by a different service center the same day (although i had to drive approx. 30 miles to get to a different service center). The logging issue took about a month or two to fix.the screen flicker and charging issues where the car randomly switches to a different charging level while driving or charging without any error messages, is on-going.i've been back to tesla over a dozen times, and they ike to charge $100 every visit "under warranty."
The mcu in this car went black several occasion while driving. I lost all controls of lightings and wiper. On several occasions....the car shut down and i have to coast to the aide of the higjway
The mcu/screen stopped working and i was able tondrive, but not use any safety features, including blinkers, back-up camera, or navigation.it took over a week to get a service appointment and the item was not covered under warranty, so i had to pay over $1600 out of pocket.the car was not in motion when the failure occurred, and i was able tondrive, though not as safely as expected.
Car randomly freezes. Many navigation functions such as turn signals will stop working.nearly caused a collision.replaced mcu per tesla's advice.issues continue.the last written statement from tesla is "known characteristic of current firmware." unwilling to address or fix issues at any cost.
Vehicle has documented mcu/emmc issues that tesla avoids fixing. Hvac froze/inoperable, charging level froze inoperable to adjust, suspension settings inoperable causing scraping, disabling of autopilot and other navigation and safety features, occured mid-drive originally, now when stationary while vehicle is started it is inoperable/freezes for 7-10 minutes before turning on, often cannot select drive unless it is through the app on phone, backup camera fails/is unavailable or is very slow to appear, often after backup completed. July '20 at 64k miles dealer acknowledged emmc/mcu issues, performed soft reset, claimed worked m, yet aug '20 they had to do again. Vehicle continues to display issues associated with lagging/slow processor, dealer indicates it is not the documented issue abundantly described and consistent with issues on tesla forums across the internet. Further detailed documentation/communication available within tesla app when i submitted to tesla, but here is ancillary supporting documentation attached.
While driving main screen turns off - reboots about 5-10 minutes off- while off- turn signals are not audible inside carall other safety parameters are not accessible: collision avoidance, brake assistance, this has occurred multiple times - i must take a picture while occurring which happens while driving. Tesla has full access to logs.diagnostics by tesla representative tells me that my memory chip is within parameters and thus not eligible to be replaced. Although i must continue to experience the reboots that shutdown most of its features while it occurs. Not to mention my daily occurrences: - charging system adjustment panel does not draw on screen properly; which causes incorrect selection of amount of charge needed. Center arrow which is supposed to show doesn't until after selected.
2015 model s p85d with failed mcu (media control unit) since beginning of july.tesla still does not have a part to repair my car.a temporary fix in august only lasted around 4 weeks and completely failed again.when mcu fails, all safety features are not available.no backup camera.no turn signal.no control on headlight so if it rains during the day i can't maually turn headlight on either.basically just a car that moves and stops without any other function.tesla is not taking the problem seriously and waiting nearly 1/2 a year and still no parts available is unacceptable.tesla obviously have parts available to make new cars and are ignoring customer who actually helped a new car company to thrive.please force tesla to take this matter seriously and
While driving in heavy traffic the car's emmc went dead and took over 10 minutes to reboot. All safety driving features were not functioning during this time. This is the forth time this has happened in the past six months. Tesla sent an email that they had a memory module problem with the car's emmc that caused the same problem i was experiencing, so i made a service appointment. When i took it in i was told my car did not have bad memory modules.they said that it was "normal" for the emmc to reboot from time to time, and as a curtsey they would not charge me a diagnostic fee for looking at it.we exchanged several emails about how this could be considered "normal" especially since it was happening more often, but the offered no resolution to the issue.there really appears to be something wrong with these emmc units and tesla doesn't know how or doesn't want to fix it. When the unit stops working i do not feel safe driving the car and i don't know when it is going to happen next.
The car thinks the trunk is open but it is not. As a result, the car doesn't stop beeping as a warning to a trunk that is fully closed. In addition, i can't open the trunk at all. When driving the car i can no longer use autopilot and other safety features of the car. I also can't lock the care. All and all, the car in unusable, because of an issue with the trunk, this is definitely a faulty design.
My vehicle is subject to the tesla mcu recall, in which the substandard emmc was killed by excessive logging and rendering the entire mcu inoperative. I had the mcu replaced prior to the recall, and filed the reimbursement claim when it went live. Tesla denied my claim, stating that the replacement was done for reasons other than those specified in the recall. Other tesla owners report similar claim dismissals. Tesla must be legally forced to honor the recall and reimbursement order.
My infotainment mcu goes blank or is completely unresponsive. This will happenintermittently and without warning. Sometimes i get in my car and the screen remains blank for the entire drive, cutting off access to vital performance features of the vehicle, as well as disabling airbags. I've already taken this to tesla under their 'warranty program', but they refuse to do anything other than reset the computer. They will not repair or replace anything.
I have the media control unit (mcu 1) and it pretty routinely shuts down while driving which causes a loss of major component functionality. I saw that nhtsa is asking tesla for a recall to replace and i think it's really important that tesla do recall these vehicles because the software updates are insufficient to fix the problem. The mcu just needs to be replaced.
When my mcu fails, i receive a message that says, "autopilot safety/convenience features unavailable." tesla's text messages to me state:- "the issue that you experienced with the center display resetting .. Was a continuation of the firmware issue we had identified..."- "this was caused by a known firmware issue",- "we do have a couple of known firmware issues that causing occasional resets or slow performance",- "since there are no repairs to be made at this time .. I will go ahead and close your service request" [and effectively refusing to repair my car under the warranty adjustment program]this issue is not an academic or financial one. I was driving on an interstate freeway in heavy rain approaching a needed charging stop when i suddenly lost control of the heat and defrost systems, the cruise control, all navigation displayandcontrol, and the "safety systems" which i assume are aeb. I had to either risk pulling over on the freeway, which is never completely safe, or scramble with the navigation on my phone to make sure i know which exit to take. On several other occasions, i have lost similar systems and the back up camera feed as i was backing up or needing to back up.tesla has refused to honor its warranty adjustment program in writtentext messages, is creating an ongoing risk to the public, and seems to have, in addition to the known memory issue, a known but uncorrected software problem that significantly implicates safety. I strongly encourage nhtsa to follow up on the issues raised by tesla's actions asap.thank you for your attention to this matter.
My vehicle is subject to the tesla mcu recall, in which the substandard emmc was killed by excessive logging and rendering the entire mcu inoperative. I had the mcu replaced prior to the recall, and filed the reimbursement claim when it went live. Tesla denied my claim, stating that the replacement was done for reasons other than those specified in the recall. Other tesla owners report similar claim dismissals. Tesla must be legally forced to honor the recall and reimbursement order.
The main screen stays blank and the backup camera does not work.all controls that were on the main touch screen do not function include safety features such and adaptive cruise control and emergency breaking.
8:15 am, 6/19/20, i head a sickening thwack from the street from abt 300 yds away. Eerily, bec something very large was hit with no sound of squealing brakes or cries, i went out front to look left without seeing anything. Then i looked right and saw a man crouched to the ground beside a car. I iooked further rt & saw the back of a man thrown face-first into my trees. I didn't imme register what i was looking at until i recognized the body as my husband, screamed, & ran to him. He was snoring loudly. I was afraid to touch him, so i hovered over him calling his name. He did not respond. I turned to the street, screaming at passers-by to call 911. The crouching man said he had, but i was fearful of him & thought, "how do i know you have? why are you so far away? didn't you even come over to check on him?" i kept screaming as drivers stopped their cars and people gathered. Our 19-yr-old daughter came running out of the house, followed by our 17 and 15-yr-old sons. An ambulance came and took my husband, refusing me because of covid. Then i spoke with 1 of 2 police while the other spoke to the driver of the tesla. He said the driver admitted to being on his phone as the car drove itself, never seeing my husband and driving 45 mph. When he said i could leave, i went to the er where i was imme told my husband had sustained severe brain damage to both sides of his brain and catastrophic other injuries. A police investigator met me at the er. Investigation of the vehicle & download of the computer were completed at police station. I was told the tesla had been in 1 prior ax, but had not registered "an event" on 6/19. Lawyer present did say the car was in "autopilot" & sev systems had malfunctioned: airbag, braking, warning sound, veering away, etc. I was later told he was doa, but brought back.10 mos later, husband is a non-communicating quadriplegic, severe tbi, feeding tube.
While driving in heavy traffic the car's emmc went dead and took over 10 minutes to reboot. All safety driving features were not functioning during this time. This is the forth time this has happened in the past six months. Tesla sent an email that they had a memory module problem with the car's emmc that caused the same problem i was experiencing, so i made a service appointment. When i took it in i was told my car did not have bad memory modules.they said that it was "normal" for the emmc to reboot from time to time, and as a curtsey they would not charge me a diagnostic fee for looking at it.we exchanged several emails about how this could be considered "normal" especially since it was happening more often, but the offered no resolution to the issue.there really appears to be something wrong with these emmc units and tesla doesn't know how or doesn't want to fix it. When the unit stops working i do not feel safe driving the car and i don't know when it is going to happen next.
I have the media control unit (mcu 1) and it pretty routinely shuts down while driving which causes a loss of major component functionality. I saw that nhtsa is asking tesla for a recall to replace and i think it's really important that tesla do recall these vehicles because the software updates are insufficient to fix the problem. The mcu just needs to be replaced.
When my mcu fails, i receive a message that says, "autopilot safety/convenience features unavailable." tesla's text messages to me state:- "the issue that you experienced with the center display resetting .. Was a continuation of the firmware issue we had identified..."- "this was caused by a known firmware issue",- "we do have a couple of known firmware issues that causing occasional resets or slow performance",- "since there are no repairs to be made at this time .. I will go ahead and close your service request" [and effectively refusing to repair my car under the warranty adjustment program]this issue is not an academic or financial one. I was driving on an interstate freeway in heavy rain approaching a needed charging stop when i suddenly lost control of the heat and defrost systems, the cruise control, all navigation displayandcontrol, and the "safety systems" which i assume are aeb. I had to either risk pulling over on the freeway, which is never completely safe, or scramble with the navigation on my phone to make sure i know which exit to take. On several other occasions, i have lost similar systems and the back up camera feed as i was backing up or needing to back up.tesla has refused to honor its warranty adjustment program in writtentext messages, is creating an ongoing risk to the public, and seems to have, in addition to the known memory issue, a known but uncorrected software problem that significantly implicates safety. I strongly encourage nhtsa to follow up on the issues raised by tesla's actions asap.thank you for your attention to this matter.
2015 model s p85d with failed mcu (media control unit) since beginning of july.tesla still does not have a part to repair my car.a temporary fix in august only lasted around 4 weeks and completely failed again.when mcu fails, all safety features are not available.no backup camera.no turn signal.no control on headlight so if it rains during the day i can't maually turn headlight on either.basically just a car that moves and stops without any other function.tesla is not taking the problem seriously and waiting nearly 1/2 a year and still no parts available is unacceptable.tesla obviously have parts available to make new cars and are ignoring customer who actually helped a new car company to thrive.please force tesla to take this matter seriously and
My infotainment mcu goes blank or is completely unresponsive. This will happenintermittently and without warning. Sometimes i get in my car and the screen remains blank for the entire drive, cutting off access to vital performance features of the vehicle, as well as disabling airbags. I've already taken this to tesla under their 'warranty program', but they refuse to do anything other than reset the computer. They will not repair or replace anything.
8:15 am, 6/19/20, i head a sickening thwack from the street from abt 300 yds away. Eerily, bec something very large was hit with no sound of squealing brakes or cries, i went out front to look left without seeing anything. Then i looked right and saw a man crouched to the ground beside a car. I iooked further rt & saw the back of a man thrown face-first into my trees. I didn't imme register what i was looking at until i recognized the body as my husband, screamed, & ran to him. He was snoring loudly. I was afraid to touch him, so i hovered over him calling his name. He did not respond. I turned to the street, screaming at passers-by to call 911. The crouching man said he had, but i was fearful of him & thought, "how do i know you have? why are you so far away? didn't you even come over to check on him?" i kept screaming as drivers stopped their cars and people gathered. Our 19-yr-old daughter came running out of the house, followed by our 17 and 15-yr-old sons. An ambulance came and took my husband, refusing me because of covid. Then i spoke with 1 of 2 police while the other spoke to the driver of the tesla. He said the driver admitted to being on his phone as the car drove itself, never seeing my husband and driving 45 mph. When he said i could leave, i went to the er where i was imme told my husband had sustained severe brain damage to both sides of his brain and catastrophic other injuries. A police investigator met me at the er. Investigation of the vehicle & download of the computer were completed at police station. I was told the tesla had been in 1 prior ax, but had not registered "an event" on 6/19. Lawyer present did say the car was in "autopilot" & sev systems had malfunctioned: airbag, braking, warning sound, veering away, etc. I was later told he was doa, but brought back.10 mos later, husband is a non-communicating quadriplegic, severe tbi, feeding tube.
My mcu has crashed several times over the last 8 weeks. First time was when the mobile service was coming out to code a replacement key. The software they sent appeared to crash the mcu the first time. It would work for a week at a time, then several days now it's permanently off. No hvac control, turn signals, and charging is limited to 8amps on my 30 amp level 2 charger and supercharging is disabled. Car is able to drive, but not far due to the painfully slow charge. App will not sync with car and i can't see my scheduled service appt. We purchased the car used (3rd party) and we did not have issues for almost 2 months until we coded the new key, and did a software update or two. There are 80 pages of complaints and this is well documented on tesla's own forum, time for a safety recall at tesla's expense, $2500 to replace a known issue seems ridiculous to put on a consumer. Elon, time to step to the plate bud or this is the last tesla i will ever own.
Re: nhtsa action number: dp19005 - investigation subject : battery management software updatesour tesla model s software "update" greatly reduced the amount of total charge, and speed that we can charge our battery.we called tesla, and initially they said that our battery had "degraded" and that was causing the problem.we responded that our battery is not even 4 years old (the car was purchased december 22, 2015), and batteries don't suddenly "degrade" 15 - 20% in one week.tesla maintenance then admitted that the problem is due to a software update that reduced the speed and total charging of the battery "out of an abundance of caution".the service rep assured us that he was looking at our battery stats on line and there is nothing wrong with our battery.fine, we said, if there is nothing wrong, take the crippling software update off.sorry, can't do that, was the response.your car is one of a number of cars that have had battery fires.it has a gen 1 battery (built before april 2016).we are researching the problem, and do notunderstand why this is happening.ok, if you are aware of defective batteries, just replace our battery.the response was "sorry, we cannot due replacements at this time."my wife needed to drive 500 miles up to oregon to be present for her mom's cancer surgery last week.she could not take her tesla, as it now takes an hour and a half to "supercharge" the amount it used to receive in 35 to 40 minutes.she is afraid to drive the car.we read that in at least one of the tesla battery fires, the electric door handles would not operate and the passengers could not get out of the car.the tesla carries our family and loved ones.tesla appears to be putting economics above safely in this matter.we need nhtsa to investigate to determine if it is safe to continue driving this car.thank you.
After software update 2019.16.x last may, my 2015 tesla model s 70d lost around 30 miles of range. Charging times were affected with the car not been able to charge to 100%. The charging after 90% becomes extremely slow and stops @97%. When the update was done the vehicle was stationary. I contacted tesla, but they refused to even look at the car, canceling my appointments and stating that this is normal. After last attempt to question the issue i was texted a message that they are aware of software issue and they are working on it. That was on july 24 2019.
After having my battery coolant heater replaced on february 22, 2021 i noticed problems with my car starting up slowly. Note error messages were noted on my vehicle however. On march 10 while driving home from work on a smooth straight freeway the entire electrical system in my car failed causing propulsion to go off line and the brake pedal to lock up and become non-functional until the system rebooted. For approximately 20 to 30 seconds it was impossible to depress the brake pedal. Fortunately i was on the freeway and pressing the brake pedal wasn't required. I am concerned about the safety of this vehicle now since i had mistakenly believed that there was redundancy in the systems that would preserve brake function in the midst of a power failure. There is no manual hand brake. I am extremely concerned that a system failure like this could happen again as i am approaching an intersection, a school zone or going down a steep decline. I have attached invoices from the original service with the battery coolant heater that was replaced as well as the subsequent service after the incident where the technicians identified that the drive unit was improperly connected
Issue 1). Ever since i bought the car i noticed the drivers seat felt cooked causing low back pain. Eventually the seats power adjustment would only retract one side so it could not be adjusted evenly and i had to pay to have a whole new seat replaced issue 2). I have the 85 kw battery and after an update my battery capacity was reduced 10%. I was told it was due to risk of overheating the battery fire risk tesla never resolved the issue and never reinstated the missing 10% charge capacity 3). The suspension had failed as i was driving over a speed bump less than 10 mph and the bottom of the car scrapped the pavement.i had to pay out of pocket to replace the suspension
My car's charging speed was significantly reduced following a software update. I used to charge at 116kw until about 25% state of charge but now i barely get 90kw at that state of charge.
Shortly after a software update in june, 2019 i noticed that my charge capacity had diminished significantly (approximately 30 miles or 15%).i raised concerns about my battery knowing that tesla represents an unlimited mile 8 year warranty on the battery.my battery was tested remotely and i was assured it was not a battery issue.shortly thereafter i became aware that this is a known issue and actually the subject of class action litigation.i have text messages with tesla going back to june, 2019 and again in october, 2019 - the date of my most recent service.tesla has failed to acknowledge a plan of action related to the issue and will not "rollback" the update.i want tesla to stand behind their battery warranty and make thenecessary repairs to ensure safety and provide me with what i paid for.i have also experienced significant slowdowns of charging rates at various superchargers.
The media control unit has gone out on my 2015 tesla, which has led to the car not being able to be recharged (refueled), the ac being unsusable, and car unable to be locked among other issues. With teslas, the media control unit (mcu) is the powerhouse of the vehicle, containing all of the safety, a/c, and driving controls. With this being out of commision, there is no telling what features are usable or not. This leads me to worry about whether the airbags will deploy, whether the car will stop randomly on the freeway, or the car not being refueled. In fact, since this mcu has gone out, the car has not been able to be refuelled due to the mcu not allowing chage to reenter the car. This has lead the car to be unusable and unresponsive. This first occurred for me while diving on a city street, with nothing unusual being noted at the time. The car was responsive, driving normally, and completely usable and out of no where the vehicles mcu went black and the driving features were handicaped. The car was still able to drive, however, a/c components and unknown electrical features (such as airbags, seat belts, abs) may have been compromised.
Nhtsa action number: dp19005 - investigation subject : battery management software updatesstarting with a software update in may 2019, tesla capped the max voltage the high voltage battery would charge to. They claim they did this "out of an abundance of caution" after several non-crash fires happened to these models. Tesla took action to downgrade horsepower and range along with all other aspects of performance through a total voltage cap after claiming to be releasing a fire-safety update, but officially no safety update was released. This change happened while the car was parked in my garage and stationary.
My media control unit (mcu) is constantly crashing or failing to boot resulting in me not being able to control the hvac, adjust any options including turning on/off lights or safety controls, and failure of the back up camera. This will happen either on boot up of the car or while driving. This has been ongoing since at least march 2018 with tesla constantly saying it's a software/firmware issue and that i need to update with the update never solving the problem. As late as february 2020 tesla did a total "factory reset. Which will erase the entire mcu and all it's contents." this did not do anything to solve any of the problems but it did allow them to install updates that severely limited my charging speeds citing concerns about the battery, but did continued on to say that nothing is wrong with my battery. If there's nothing wrong then why did they need to limit the charging speeds 50%? as far as the mcu this problems has happened in all situations whether driving on the highway, city streets, at a stop light or any where. Today, 12/30 tesla told me that my emmc has failed and that is why my mcu was glitching but since i'm past 100k miles they will not cover it under their extend warranty explicitly covering this failure. They also claim this glitch today at 114k miles is not related to any other glitching i've made claims about in the past before i hit 100k miles so they won't cover under that either but they cite proprietary information and confidentiality when i ask for the reports/logs of these failures and the diagnostics. Tesla then stated even if they wanted to cover it i don't have the most up todate firmware so i've voided my warranty and they wont cover it. This is after tesla offered to backdate my firmware to an earlier version in an attempt to solve my issues. So they will backdate it but then that will void my warranty?
Here is a tesla in the junkyard:https://www.copart.com/lot/46203307/photosit has been involved in a fire.the aluminium bodywork has been melted and burned away.the battery pack appears to have been the source of the fire.the air-bags have not been deployed and there is no sign of collision damage.the investigation into tesla fires was cancelled after tesla fitted a lightweight titanium battery shield and released some very poor quality videos demonstrating the invincibility of the battery shield. The ride height was also raised (for a few weeks) but soon went back to ultra-low.a google image search for "tesla fire" shows that many of these cars are still bursting into flames.please investigate this problem before more tesla occupants are incinerated.thank you.concerned citizen.
The tesla's large screen quit working.these are controls that power off the vehicle, turn the defrosters off and on along with the climate control.control steering modes.control back up camera, control lights.from the reading i have done it is called the mcu.it partially went out while i was driving, it came back on and then it died while i was working and i found out about it when i started the car after work.
On january 2, 2019 between 1:45 and 2 pm i drove from my house into a clinic parking lot. As i drove my 2015 tesla model s forward and steered to the right into a parking spot, i consciously eased my right foot off from the accelerator pedal, thus lowering my speed from 10-9 mph to about 5-6 mph. The brake pedal was not pressed, allowing regenerative breaking to slow down the vehicle.about a second into the parking turn, the vehicle suddenly jolted forward, accelerating unexpectedly.i felt as if the brakes failed to work when i reflexively removed my right foot from the accelerator, and stomped the brake pedal as hard as i could. My vehicle came to a stop only after colliding with a chevrolet sports utility vehicle parked in the spot across. As i regained my bearings, i caught myself still flooring the brake pedal with my right foot, and continued to floor it until i after i had shifted it into parking gear, and made sure there was nobody walking in the vicinity. The impact from the tesla model s bumped the chevrolet suv parked in front about 5 feet back. The model s itself stopped between 2-3 feet into the next parking space, slightly into the opposing parking space on the right side, as seen in the included photos. This would indicate the brakes **eventually** worked. Had they not, the tesla would have been expected to roll forward and into the suv's bumper after the collision. This is called tesla creep mode, which i have enabled (slowly roll forward while no pedal is pressed). I asked the police officer to position his patrol car behind my vehicle before i moved it and advised the police officer i did not trust the car. I used an app to call for a tow through my insurance, but the tow's number was disconnected.i was able to drive off with the patrol car in escort.
Starting with a software update in may 2019, tesla capped the max voltage the high voltage battery would charge to. They claim they did this "out of an abundance of caution" after several non-crash fires happened to these models. Tesla took action to downgrade horsepower and range along with all other aspects of performance through a total voltage cap after claiming to be releasing a fire-safety update, but officially no safety update was released. This change happened while the car was parked in my driveway and stationary.
The mcu went out.turn signals, brake lights, backup camera, hvac controls, all went with it.car would drive, but would not
The mcu in this car went black several occasion while driving. I lost all controls of lightings and wiper. On several occasions....the car shut down and i have to coast to the aide of the higjway
Tesla has reduced the charging capacity and charge rate per:re: nhtsa action number: dp19005 - investigation subject : battery management software updatesprior to this software update, the charge rate was double the shown rate.
When i purchased my car less than a year ago, it came with a 50,000 mile, 4 year "new car" warranty although it was a used car with approx 25k miles. Within 6 months, an update came out over the air and changed my software, and ultimately lead to a range loss of approx 40 miles and an increase in charging time by approx 3x because tesla, admittedly through their service texts, has limited the charging on my car to "preserve battery life." this is akin to selling me a 8 cylinder car, and limiting it to 6 to not have to change engine. The car has become almost unusable as it takes 3 hours to charge when it used to take 45 minutes. The car was able to get a full 116 kw for an extended period of time when the battery was below 15%-30% and the charging would gradually (over 45 minutes) drop to about 40kw. Now it starts at around 110 kw and quickly (within 5 minutes) drops to below 80kw. It tapers off and charges around an average of 35-40 kw. Tesla should be changing the batteries as they knowingly are doing this to stop the battery from over heating and starting on fire. This is a hazard and tesla, instead of replacing the part with a warranty, limits the performance of the vehicle without telling the owner.
The main computer display and memory card fails - freezing all safety monitoring of the car, losecontrol of charging (i.e. Refueling) . Suspension control lost, basically everything frozen without this - it is known common failure emmc chip
In mid may, 2019, tesla sent me a mandatory software update for my 2015 tesla model s p85d ludicrous with the 85 kilowatt-hour battery.immediately following this software update my tesla experienced a 30% drop in supercharging rates at all states of battery charge level and battery initial temperature.i also experienced a 25 mile drop in maximum range when battery is at 100% capacity. I have brought my vehicle still under full warranty to tesla service centers in dublin, ca and berkeley, ca.they have been unwilling to bring charging rates and battery range capacity to original levels before the may, 2019 software update,or to even acknowledge that there is an issue. They have removed car performance for which i paid a considerable amount of money with no compensation or any kind of explanation.
On afternoon of november 23, 2020, 2015 tesla model s 85d was in motion with single occupant, turning right turn into residential area off city street. Driver heard loud and deep metallic sound and immediately slowed. Warning message similar to 'unsafe to drive, pull over safely' appeared on dash. Driver stopped car right away and heard 3-4 loud, identical sounds. Driver heard another sound followed by loud 'pop' and smelled something burning. Driver immediately exited and saw smoke billowing from below the vehicle. Driver moved away. There was another loud 'pop' sound and flames started visibly shooting outward and upward from the front passenger wheel well area, mid-cabin and rear passenger tire well, charring the curb and grass next to vehicle. Fire continued to burn through passenger door, front of car (frunk), and underside of the car. Fire department and police department arrived on scene within minutes and extinguished fire. Fire damage to exterior was visible to front tire well and front passenger door. Additional fire damage noted inside rear passenger door. Cause is currently unknown.
Software update crippled charging speed at superchargers
A software update from the manufacturer has resulted in a loss of range and apparent rate reduction while using high voltage charging (i.e., "supercharging").this has resulted in longer charge times and range loss.the change occurred without notice or explanation of need, and has resulted in significant loss of use of an important function in long distance travel.
April, 2019- my model s was stationary at a supercharging station, battery not charging normally, interrupting with error message: battery "recalculating". A 90% charge normally resulted in 242 miles of rated range. Suddenly, a 90% charge now results in only 210 miles rated range. Since new, the battery gradually lost a total of 3% of range, or 8 miles, over 3.5 years.suddenly, the loss of range is an added 15% or another 32 miles. The car now charges at a much slower rate. Normal supercharger rate of charge starts at 116 kw. Now, starts at only60-80 kw.charging now taking much longer. I contacted tesla multiple times, with the above information.i have received no repair of issue after numerous attempts at receiving service.i've received many nebulous, conflicting, and untrue statements from tesla, refusing to confirm clearly what has caused this battery performance and charging problem. At one point, they indicated "the charging rate and your battery's capacity was limited to prevent over degradation of cells and damage caused by overuse of supercharging."another tesla rep stated it was caused by a firmware update, but no one has put that statement in writing.but, they still insist the battery has no problem, and needs no repair. If there is no problem with my battery then why did tesla cap it's voltage and charging rate with a firmware update?why will tesla not restore my car's performance?indications are such that either the battery should be repaired or replaced.considering that this firmware update coincided with some tesla battery fires, i am concerned that a faulty battery could present a dangerous condition.tesla has not been forthcoming with information, only refusing to repair the issue.
Here is a tesla model s in the junkyard:https://www.copart.com/lot/43880137/photosit has been totally destroyed by fire.elon musk has claimed that teslas are much less likely to catch fire than a gasoline powered car and that they are now even safer than before due to the titanium battery shields and the (temporarily) raised suspension height.a google image search for burned tesla or tesla fire reveals that there have now been at least 20 teslas destroyed by fire which is a very large number in proportion to the number of cars on the roads.i believe that the 7 gallons of hot ethylene glycol in every tesla is a high risk factor.if the lithium battery also becomes involved in a fire it burns intensely and is extremely hard to extinguish.no other electric car has such a high risk factor of having ethylene glycol carried in radiators at the very front of the car plus such a large volume of flammable liquid coolant.please investigate.thank youconcerned citizen.
Tesla model s 2015 90d. I have a service appointment come november 30th 2020 for this but i have had multiple occurrences of the main panel and side panel display go completely crash and black screen on me. Disabling both the "autopilot" v1 feature in mid use on a highway going 60+ mph, gps and other important assistant information such as vehicle speed etc(because screens are black). Its a very jarring and dangerous experience going fast on the highway and having the car "crash" in such a way that just gas and breaking are all that are suddenly left working in an instance(especially when you have that auto pilot feature engaged on a turn). I strongly recommend nhtsa to continue their investigation towards this as there are likely serious flaws with the emmc system and software these early model s cars released with. I am afraid tesla is going to give me the run around and not handle the situation appropriately, which would generally be a consumer recall when events as dangerous as this occur. I would say these full system crashes have occurred at least 5+ times since i have owned the car in 2015 and it seems like a matter of time before a serious crash could be caused by this faulty engineering . Tesla currently is trying to do as much damage control around it offeringto look into a replacement part but no guarantees its covered by their warranty. As a software engineer myself it feels very much like when hardware starts to go bad, like a system internals beginning to fail due to corrupt memory and storage. These early tesla model s'es are a ticking time bomb to public roads(i say this as a tesla fan, when working the cars are incredible to drive, when they dysfunction its a very serious problem because of the nature of these software driven vehicles their hardware/software has to be rock solid).
The car thinks the trunk is open but it is not. As a result, the car doesn't stop beeping as a warning to a trunk that is fully closed. In addition, i can't open the trunk at all. When driving the car i can no longer use autopilot and other safety features of the car. I also can't lock the care. All and all, the car in unusable, because of an issue with the trunk, this is definitely a faulty design.
8:15 am, 6/19/20, i head a sickening thwack from the street from abt 300 yds away. Eerily, bec something very large was hit with no sound of squealing brakes or cries, i went out front to look left without seeing anything. Then i looked right and saw a man crouched to the ground beside a car. I iooked further rt & saw the back of a man thrown face-first into my trees. I didn't imme register what i was looking at until i recognized the body as my husband, screamed, & ran to him. He was snoring loudly. I was afraid to touch him, so i hovered over him calling his name. He did not respond. I turned to the street, screaming at passers-by to call 911. The crouching man said he had, but i was fearful of him & thought, "how do i know you have? why are you so far away? didn't you even come over to check on him?" i kept screaming as drivers stopped their cars and people gathered. Our 19-yr-old daughter came running out of the house, followed by our 17 and 15-yr-old sons. An ambulance came and took my husband, refusing me because of covid. Then i spoke with 1 of 2 police while the other spoke to the driver of the tesla. He said the driver admitted to being on his phone as the car drove itself, never seeing my husband and driving 45 mph. When he said i could leave, i went to the er where i was imme told my husband had sustained severe brain damage to both sides of his brain and catastrophic other injuries. A police investigator met me at the er. Investigation of the vehicle & download of the computer were completed at police station. I was told the tesla had been in 1 prior ax, but had not registered "an event" on 6/19. Lawyer present did say the car was in "autopilot" & sev systems had malfunctioned: airbag, braking, warning sound, veering away, etc. I was later told he was doa, but brought back.10 mos later, husband is a non-communicating quadriplegic, severe tbi, feeding tube.
Touch screen will blank, show unusual characters, not respond, exhibit pixillation, stop rear vision camera from displaying, not play radio or music properly and/or intermittantly, and present navigation information improperly. Media computer was replaced last year, but new computer still has those same and other problems. Happens with vehicle in motion, city and highway, randomly. Evidence indicates this may be related to a memory storage hardware chip inside the media computer, being of too little total capacity. Or related to internet signal from manufacture being unreliable, week, intermittent, or defective.
My guess is the mcu or the computer chip of the car stopped working. I read there is an investigation on tesla for this issue with model s. Every last few software updates the car has been getting worse and now the electrical stopped working completely. I can use my blinkers even! the car drives and charges, but that is about it. 40k miles total and build 2015.
My vehicle is subject to the tesla mcu recall, in which the substandard emmc was killed by excessive logging and rendering the entire mcu inoperative. I had the mcu replaced prior to the recall, and filed the reimbursement claim when it went live. Tesla denied my claim, stating that the replacement was done for reasons other than those specified in the recall. Other tesla owners report similar claim dismissals. Tesla must be legally forced to honor the recall and reimbursement order.
When my mcu fails, i receive a message that says, "autopilot safety/convenience features unavailable." tesla's text messages to me state:- "the issue that you experienced with the center display resetting .. Was a continuation of the firmware issue we had identified..."- "this was caused by a known firmware issue",- "we do have a couple of known firmware issues that causing occasional resets or slow performance",- "since there are no repairs to be made at this time .. I will go ahead and close your service request" [and effectively refusing to repair my car under the warranty adjustment program]this issue is not an academic or financial one. I was driving on an interstate freeway in heavy rain approaching a needed charging stop when i suddenly lost control of the heat and defrost systems, the cruise control, all navigation displayandcontrol, and the "safety systems" which i assume are aeb. I had to either risk pulling over on the freeway, which is never completely safe, or scramble with the navigation on my phone to make sure i know which exit to take. On several other occasions, i have lost similar systems and the back up camera feed as i was backing up or needing to back up.tesla has refused to honor its warranty adjustment program in writtentext messages, is creating an ongoing risk to the public, and seems to have, in addition to the known memory issue, a known but uncorrected software problem that significantly implicates safety. I strongly encourage nhtsa to follow up on the issues raised by tesla's actions asap.thank you for your attention to this matter.
At 30,500 miles a series of failures occurred while i was driving to san diego on the freeway.the center entertainment screen flicker and then turn off entirely. I was on autopilot mode at the time and it turned off without warning. Fortunately, i had my hands on the wheel and was prepared to take over driving when the system failed. At the same time, when the center display turned off, i lost functionality of all controls of the car that required access to this display (ventilation, suspension, sound system, rear view camera, suspension settings, autopilot...). At the same time, multiple failure messages appeared on my main instrument cluster regarding inability to charge, and system failures. This was all preceded by longer and longer times for the car to boot up and be able to be driven. At the end, the car wouldn't boot up and was disabled. I was forced to have it towed to a my mechanic where it was diagnosed as a faulty mcu computer, which i paid to have it replaced.
Mcu failed.when it failed car would not shift into drive.before failure mcu was constantly rebooting while driving.during reboot would lose headlights, turn signals, radio, and air conditioning.complete failure occurred while stationary.rebooting occurred while driving.
On may 20, 2019, this car was issued a forced, ota-update from tesla, versions 2019.16.1 and 2019.16.2 as a result of what is believed to be a response to the series of multiple battery fires worldwide involving tesla's electric vehicles. Without disclosing what the software updates would do or what negative affects they would have, tesla forced these updates without telling my client and other affected owners that their batteries would be limited and charging speeds would be throttled, effectively and significantly decreasing the range and speed of charging for their cars. Tesla advertised my client's specific year, make and model (2015 model s 70d) as having an approximate epa estimated 240 miles of range. This case has been filed as a class action which is already pending in the u.s. District court, northern district of ca, case number 5:19-cv-04596-vkd, by the named class plaintiff and representative david rasmussen. This office represents mr. Rasmussen, as well as mr. Lin and various additional owners of these affected vehicles, including residents in different states across the county. To date, tesla has proffered the explanation that the updates were done in order to promote the health and battery longevity for the vehicles, however, there is a correlation between the age of these cars, the recent fires, and any corresponding warranties with these cars by which tesla appears to try and avoid. Thus, customers are left completely without any remedy to the issues caused by tesla, as ncds arbitrators across the u.s. Are unable to come to terms with the fact that tesla has committed these illegal, unfair, deceptive, and fraudulent acts, or are unable to due to the limited scope and requirements by which ncds arbitrators are bound to.
Since may software updates, i don't know the real reason why tesla limit my car's battery: maybe to shut off a single battery module like the one that caused a car to catch fire in shanghai (same year model as my car)... Or decrease the battery voltage to reduce potential fire...but is it right and legal that i paid for a top of the line performance model s p85d and now tesla limited it to only 68-69 kwh? i would not mind if i paid for 70 kwh and be limited by tesla to 68 kwh, but my battery is 85 kwh and limited to only 68kwh! the power also seemed to be reduced and charging is taking much longer. What made me really mad is that tesla went behind my back and cheated like that using ota updates.
After having my battery coolant heater replaced on february 22, 2021 i noticed problems with my car starting up slowly. Note error messages were noted on my vehicle however. On march 10 while driving home from work on a smooth straight freeway the entire electrical system in my car failed causing propulsion to go off line and the brake pedal to lock up and become non-functional until the system rebooted. For approximately 20 to 30 seconds it was impossible to depress the brake pedal. Fortunately i was on the freeway and pressing the brake pedal wasn't required. I am concerned about the safety of this vehicle now since i had mistakenly believed that there was redundancy in the systems that would preserve brake function in the midst of a power failure. There is no manual hand brake. I am extremely concerned that a system failure like this could happen again as i am approaching an intersection, a school zone or going down a steep decline. I have attached invoices from the original service with the battery coolant heater that was replaced as well as the subsequent service after the incident where the technicians identified that the drive unit was improperly connected
Middle screen went out putting the car in 'limp mode' happened in the middle of the night and we didn't have headlights or turn signals! happened while driving about two hours from home when we tried putting a route in the touch screen after setting the automatic update for 2 am the following morning. The car has 101k miles the warranty expired at 100k miles. We notified tesla of the problems we've been having with our screen freezing and rear view camera randomly not working while it was under warranty but the techs said 'everything is fine and it must have been a fluke' now that the car is out of warranty the now suddenly know the problem and a solution! this defect is scary and left us stranded and unable to navigate to a safe area off the highway in the middle of the night without headlights!!! why would they jeopardize safety over money!
The main vehicle screen stopped working. Complete loss of rear camera image display when reverse gear is selected, resulting in reduced rear visibility when backing. No control over battery charging commands. Many times when i place the vehicle in reverse the camera would not display a rear image. Now my screen is completely black and nonreponsive
My car's charging speed was significantly reduced following a software update. I used to charge at 116kw until about 25% state of charge but now i barely get 90kw at that state of charge.
The main control unit central screen froze and i could not get the car to function for about 7-8 mins. During this time, all major functions of climate control, rear view camera, and the car itself was non-functional.even when the car functions, there are many times when the computer starts to go slow. Sometimes causing the touch screen to get unresponsive during driving the car. And a few times, the touch screen has even gone dark and non-functional while driving the car.history before this latest incident:note that this has happened many times in the past 1.5 years. I took the car several times to the tesla service shop and they used to just tell me to reboot the computer and they managed to reset the computer a couple of times while in warranty. Finally at one point after the warranty expired, the computer completely died earlier this year and tesla service advised that i need to get the computer mcu replaced at my own expense of about $1200. I did that.now after about 6 months of the new replaced mcu, the problem has started happening again, just like it happened about 1.5 years ago. Computer slowing down and now two times, freezing up. I am frustrated at how easily this computer keeps getting into problems and causes potentially safety issues when the computer may go dark while driving or trying to back out of the garage or parking lot without visibility from the rear view camera when it happens. And i'm afraid that this new computer mcu may be on its way again for completely dying a second time in the same year.i am attaching the photo of the state of the car from today's incident (1:15pm 11/16/2020 pacific time).i hope you would investigate this closely since in the past tesla has been telling me that this is normal wear and tear and i can't accept that this kind of thing is anywhere close to normal behavior for a critical part of the car.
The contact owns a 2015 tesla model s. The contact stated that stated that while driving at an unknown speed, the vehicle decelerated independnetly. The media control unit (mcu) became inoperable. The vehicle was towed to tesla located at 8500 tyco rd, vienna, va 2218, (703) 761-4679, where it was diagnosed that the mcu failed and needed to be replaced. The contact was provided an estimate for the mcu replacement. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 65,132.
The contact owns a 2015 tesla model s. The contact stated that the vehicle experienced unintended acceleration after making contact with a curb. It was discovered that the automatic transmission feature was turned off. The contact stated that the failure occurred without warning. No dealer the car is purchased directly from california. The manufacturer was contacted, but no further communication was initiated. The failure mileage was approximately 6,000.
Re: nhtsa action number: dp19005 - investigation subject : battery management software updatesour tesla model s software "update" greatly reduced the amount of total charge, and speed that we can charge our battery.we called tesla, and initially they said that our battery had "degraded" and that was causing the problem.we responded that our battery is not even 4 years old (the car was purchased december 22, 2015), and batteries don't suddenly "degrade" 15 - 20% in one week.tesla maintenance then admitted that the problem is due to a software update that reduced the speed and total charging of the battery "out of an abundance of caution".the service rep assured us that he was looking at our battery stats on line and there is nothing wrong with our battery.fine, we said, if there is nothing wrong, take the crippling software update off.sorry, can't do that, was the response.your car is one of a number of cars that have had battery fires.it has a gen 1 battery (built before april 2016).we are researching the problem, and do notunderstand why this is happening.ok, if you are aware of defective batteries, just replace our battery.the response was "sorry, we cannot due replacements at this time."my wife needed to drive 500 miles up to oregon to be present for her mom's cancer surgery last week.she could not take her tesla, as it now takes an hour and a half to "supercharge" the amount it used to receive in 35 to 40 minutes.she is afraid to drive the car.we read that in at least one of the tesla battery fires, the electric door handles would not operate and the passengers could not get out of the car.the tesla carries our family and loved ones.tesla appears to be putting economics above safely in this matter.we need nhtsa to investigate to determine if it is safe to continue driving this car.thank you.
Media control unit went completely out after a few months of trouble. Car took longer to start up and controls of safety features were not working. This happened while starting car and also was not available while vehicle was in motion which caused a dangerous condition.
With the recent news on nhtsa investigating tesla model s touchscreen unit problems, i like to add my experience for the record:on 01/31/20, my computer screen died which limited the car's functionality (e.g. No hvac, radio, bluetooth, etc).on 02/06/20, tesla came out to inspect my car, and verified i needed to replace the computer.the technician admitted how bad the problem was for productions with mcu v1 computers.but before the technician left, he performed a battery disconnect which made it worse.now the car was not able to charge which forced me to take the car immediately to tesla to replace the computer.on 02/19/20, the replacement computer was installed at the cost of $2,122.50.to add, tesla would not let me keep the original computer without an additional core charge of $500.12 days later on 03/02/20, tesla announced an infotainment upgrade on the backs of these ongoing issues:https://electrek.co/2020/03/02/tesla-mcu-infotainment-upgrade/https://www.tesla.com/support/infotainment
Re: nhtsa action number: dp19005 - investigation subject : battery management software updatesstarting with a software update in may 2019, tesla capped the max voltage the high voltage battery would charge to. They claim they did this "out of an abundance of caution" after several non-crash fires happened to these models. Tesla took action to downgrade horsepower and range along with all other aspects of performance through a total voltage cap after claiming to be releasing a fire-safety update, but officially no safety update was released. This change happened while the car was parked in my garage and stationary.is this car at risk of non-crash fire?is it safe to park in my garage?since tesla has refused to answer any of the above questions and only made vague statements implying a safety risk - to the press, not to me - i seek definitive answers from an nhtsa investigation.
Starting with a software update in may 2019, tesla capped the max voltage the high voltage battery would charge to.they claim they did this "out of an abundance of caution" after several non-crash fires happened to these models.tesla took action to downgrade horsepower and range along with all other aspects of performance through a total voltage cap after claiming to be releasing a fire-safety update, but officially no safety update was released.this change happened while the car was parked in my garage and stationary.https://www.theverge.com/2019/5/16/18627746/tesla-fire-battery-software-update-model-s-xhttps://jalopnik.com/tesla-is-updating-battery-software-after-a-model-s-catc-1834794877
Center console display and computer failed as described in nhtsa pe20010, was replaced under warranty approximately january 2018.replacement unit is now showing initial signs of same failure (extremely slow start-up now including blank instrument cluster when entering/starting car; cellular connectivity and navigation failures; unusual sounds or lack of auditory feedback for vehicle controls, blank black screen for backup camera, etc.)
The contact owns a 2015 tesla model s. The contact stated that the media control unit touch screen was inoperable. The contact stated that while attempting to recharge the battery, the system flickered and failed to charge. The contact stated that the back-up camera was also inoperable. The vehicle was undrivable. An independent mechanic went to the residence to inspect the vehicle and the contact was informed that the media control unit needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 89,586.
On afternoon of november 23, 2020, 2015 tesla model s 85d was in motion with single occupant, turning right turn into residential area off city street. Driver heard loud and deep metallic sound and immediately slowed. Warning message similar to 'unsafe to drive, pull over safely' appeared on dash. Driver stopped car right away and heard 3-4 loud, identical sounds. Driver heard another sound followed by loud 'pop' and smelled something burning. Driver immediately exited and saw smoke billowing from below the vehicle. Driver moved away. There was another loud 'pop' sound and flames started visibly shooting outward and upward from the front passenger wheel well area, mid-cabin and rear passenger tire well, charring the curb and grass next to vehicle. Fire continued to burn through passenger door, front of car (frunk), and underside of the car. Fire department and police department arrived on scene within minutes and extinguished fire. Fire damage to exterior was visible to front tire well and front passenger door. Additional fire damage noted inside rear passenger door. Cause is currently unknown.
The main computer display and memory card fails - freezing all safety monitoring of the car, losecontrol of charging (i.e. Refueling) . Suspension control lost, basically everything frozen without this - it is known common failure emmc chip
Driving down the freeway at maximum speed limit (65)needed to remove wallet from back pocket.unbuckled seat belt why still moving at maximum speed limit.upon unbuckling seat belt engine immediate shut off and vehicle came to involuntary stop within approximately 5 seconds. Fortunately, the vehicle following was alert and stopped in time to avoid serious rear end accident.very concerning if this occurs and owners are not notified of the danger we experienced.
Front seat-belts fixed to wall of car (not 3 position for driver height).for anyone 5'5'' or less this puts the belt against the side of throat, meaning instant death in bad collision.have to manuallymove it over to shoulder blade every 5 minutes while driving.car recently totaled. I would be dead if had not moved belt away from neck 3 minutes earlier.tesla says they tested it in short people...but obviously not with cars in motion.multiple concerns on the internet.tesla ignored my complaints.they have fixed it on their new 2016 model with gull-wings....3 positions like most cars.have done nothing for 201585s model.needs recall!short people are going to have their carotid artery ripped out in a collision.
On aug 13, 2018 i went to the tesla service center in seattle and requested an appointment to have several recalls done, including seatbelts, takata airbags, and aluminum steering bolts.i was told in no uncertain terms by service manager kasi smith, that my car is blacklisted by tesla since it has a rebuilt title.that in order for the recalls to be done i must get the car "recertified" at a cost of between $5,000 to $32,000, depending on whether repairs are needed.so i called tesla's national customer service line (877.798.3752) and reached louis escobar at tesla's burbank, ca location.after he checked with the seattle service center (which i'd already told him refused me) and with his supervisor, hunter carlson, mr. Escobar informed me thatmy car is blacklisted by tesla since it has a rebuilt title, and in order for the recalls to be done i must get the car "recertified".my car was professionally rebuilt, and has been registered with the state of washington and i've been driving it for two years.if we can all agree that wrecked cars are -going- to be rebuilt, then what should tesla's policy be? i should think they'd want to protect their reputation and ensure the safety of their customers.so for recert do they charge high fees and take away all benefits that were paid for on purchase of the car, like navigation, autopilot, and supercharging?well the cost alone forces those of us with rebuilt cars to drive around with no inspections, except those done by the state patrol, which are only checking that we did not use stolen parts.so clearly their goal is not to protect their reputation and ensure the safety of their customers. What is the goal then? make money?
Issue 1). Ever since i bought the car i noticed the drivers seat felt cooked causing low back pain. Eventually the seats power adjustment would only retract one side so it could not be adjusted evenly and i had to pay to have a whole new seat replaced issue 2). I have the 85 kw battery and after an update my battery capacity was reduced 10%. I was told it was due to risk of overheating the battery fire risk tesla never resolved the issue and never reinstated the missing 10% charge capacity 3). The suspension had failed as i was driving over a speed bump less than 10 mph and the bottom of the car scrapped the pavement.i had to pay out of pocket to replace the suspension
The vehicle had computer issues during oct10-feb1. Loss of connectivity, reboots occur while driving. No speedometer. No turn signal indicators, no parking brake ability, i parked vehicle feb1 for safety reasons. Attempted to get service. Vehicle by april[15] had gone from intermittent to permanent.no visibility of computer screen.no functions. No high headlights, just low headlights,no crash imminent buzzer, no autobraking. Drive&reverse only, steering different, slightly stiffer, no hands free phone & no gps ability. Easy to get lost or confused as to where to turn or whether to turn or go forward. Arm out windows for turning, reduced speed controls. No lane departure buzzer. Changing lane refusal w adjacent car present in lane inoperative.comp. Not covered by warranty, while under warranty, the repair was declined, stating 'it must be completely dead before it can be replaced under warranty' by apr15 comp. Was completely dead but i had declared warranty inadequate upon first refusal to cover it, july, no parts available, so many weeks of waiting. Dealer unable to find an upgrade part to sell to me.waiting for a $2500 install of a new part that i am willing to pay for but cannot procure quickly enuf, no matter what.driving without control of headlights or without turn signals has been curtailed but for emergency food procurement. Doctor visits, mask&glove replacements for the covid situation requires those. I have been lucky i guess that this has happened permanently at home & only a few sudden times temporarily on the road. The failure was intermittent, denied replacement requests & finally failrd entirely, now all must wait while unable to safely drive much of anywhere. Car not sale-able, nor does it cease dropping in price every month while i await a fix. Rental is expensive.insurance gave me first 30 days, those over now. Susp. Insur.thank you.
The main screen, mcu, on my tesla model s, 2015 70d began rebooting during driving.on saturday, july 4th, 2020, the car would not start at all.tesla customer service coached me on getting the car to work without the main screen, however it is not safe.the brake lights, signal lights, rear camera do not work, verified by my spouse.further, most of the other controls, e.g. De-fog, air conditioning, roof, etc, do not work.the re-booting of the screen, where it would blank out without warning, and eventually come back later, occurred while the car was in motion -- very distracting.at this point, the main display, or mcu, is "bricked" -- it won't display anything at all, so that has happened when the car is stationary.
After having my battery coolant heater replaced on february 22, 2021 i noticed problems with my car starting up slowly. Note error messages were noted on my vehicle however. On march 10 while driving home from work on a smooth straight freeway the entire electrical system in my car failed causing propulsion to go off line and the brake pedal to lock up and become non-functional until the system rebooted. For approximately 20 to 30 seconds it was impossible to depress the brake pedal. Fortunately i was on the freeway and pressing the brake pedal wasn't required. I am concerned about the safety of this vehicle now since i had mistakenly believed that there was redundancy in the systems that would preserve brake function in the midst of a power failure. There is no manual hand brake. I am extremely concerned that a system failure like this could happen again as i am approaching an intersection, a school zone or going down a steep decline. I have attached invoices from the original service with the battery coolant heater that was replaced as well as the subsequent service after the incident where the technicians identified that the drive unit was improperly connected
Owners say you would not dare to ban elon's autopilot!https://teslamotorsclub.com/tmc/threads/red-hands-of-shame.77954/page-2s4wrxttcs, green1 said: ↑you keep claiming that the nhtsa has secretly ordered tesla to disable things on peoples cars. Either provide the statement from the nhtsa, or agree that tesla is doing this of their own accord.the nhtsa tends to work with manufactures they give the manufacture a chance to comply with what they "recommend" without officially ordering them to do anything.us corporations hate regulation, and tend to bend over backwards to avoid it.in the us you can't even watch a viagra commercial without part of the ad being dedicated to saying that it won't prevent std's. Like how in the world would i even get it in my mind that it would?green1 alberta, canadanew if you want the added hold wheel nags, feel free to install the downgrade. There is nothing stopping you from doing so.i'm just pointing out that i don't have to. And that tesla has no legal ability to force me to do so. They are free to change the way things work for new owners, but they have no legal ability to make any changes whatsoever to someone else's property without that person's express consent. In fact that is almost guaranteed to be the whole reason why you have to accept software updates manually. They have the ability to push them automatically, but their lawyers probably didn't want to deal with the legal fallout of that one, this way they can show you consented.there has never, in the entire history of automotive transport, been even a single time when the government has forced owners to comply with an official recall, they certainly won't be forcing it for something that they won't even go on record as having required.enjoy your nags. It's your choice.
Driving down the freeway at maximum speed limit (65)needed to remove wallet from back pocket.unbuckled seat belt why still moving at maximum speed limit.upon unbuckling seat belt engine immediate shut off and vehicle came to involuntary stop within approximately 5 seconds. Fortunately, the vehicle following was alert and stopped in time to avoid serious rear end accident.very concerning if this occurs and owners are not notified of the danger we experienced.
I am a concerned citizen from outside usa and i am filing this complaint for the safety of the public.fictitious usa address supplied and vin of a wrecked tesla to comply with website requirements.my correct phone number is +61 416114689 (australia)here is a thread from a web forum in norway that discusses instances of total brake failure.digimanjr. Membera: total brake failure reply # 78 on: today at. 7:59 p.m. "quote from: muffinman on today at. 6:51 p.m.sounds almost too me like you should not have gotten this "nordic edition" brake package on the new car? could it really be that they still deliver the new cars without?the last few days i have been almost bremsels on d`en after starting with conditions prevailing in mre and trndelag coast. Has run very much and been conscious of using the brakes - that actually works just fine when the car is parked. When i take away the next day there are roughly zero effect, and it must be slowed a great deal before they begin to catch up. Alternatively to just run and wait for the car yourself using slow drying enough times that it starts working again. Same problem on my 85d. Was quite stressed first time i was going to brake after parking overnight recently. Had no regen because 100% soc. There is a slight hill down from the residential area i live in and had zero brakes on the approximately 20-30m to the crossroads. The brakes took luckily just before i got to the main road. Very scary as this is a way to school full of kids every morning, so running in the top 10 to 15 km / h there now tesla looking at this next week. Can not possibly be correct this?sourcehttp://elbilforum.no/forum/index.php/topic,26163.0.html
I drove the car into a parking space at the school (desert christian elementary) in tucson arizona on sept 16th about 11:05 am, when the car accelerated on its own (unintended acceleration) and crashed into 2 parked vehicles and airbags deployed and i sustained a fracture of my right arm requiring surgery. Also my car (the tesla model s) was damaged and the two other parked cars.
This is a complaint about the tesla aeb.here is a crash reporthttps://forums.tesla.com/forum/forums/major-auto-pilot-safety-issue#comment-1183233major auto pilot safety issuesubmitted by meliscu on june 29, 2017i have (had) a 2015 p90 d. It is now totalled and i wanted to share my experience with auto-pilot.many of you are aware of the death that occurred last year when a tesla drove underneath a semi. It was explained as having to do with the angle of the car on a hill, the location of the sun . . . The car seeing under the truck . . .well, i have recently had two experiences, both called into tesla, where the sensors did not detect enormous trucks that were stationary, perpendicular to the lane of travel, and entirely blocking the road. In the first instance autopilot would have driven me directly into a garbage truck. A garbage truck! autopilot simply did not realize it should react to a garbage truck blocking the road. In the second instance a box truck misjudged its turning radius and stopped perpendicular to my lane. Again, autopilot did not recognize that it should react to this enormous obstacle, and drove straight into the cab of the truck (almost, i reacted at the last moment and managed to avoid the cab, driving into the cargo area instead).yes, as the driver of the vehicle we maintain responsibility for what our vehicles are doing. That said, we place some degree of confidence that the software that powers our vehicles is generally in good order and able to perform in a basic sense . . . Which is to say recognize major obstacles and slow to a stop.if you have or use autopilot, please be aware that it appears to have a major flaw. It does not see perpendicular trucks blocking the lane of travel. Be careful. Do not put any reliance on the vehicle to be aware of these types of risks. My vehicle is totalled.please investgate.
This is another complaint about the tesla autopilot.owners are complaining on the forums that the new upgrade version 8.0 has made things even more dangerous.https://teslamotorsclub.com/tmc/threads/with-8-0-i-have-to-take-over-for-auto-pilot-more.78049/page-2sample:the bad news:1) the 'crest of the hill' problem seems just as bad as v7.1. All bets are off what ap is going to do when you crest a hill, so a firm grip on the wheel to make sure ap does not do something silly is required when cresting a hill.2) there is a use case which is quite dangerous. When you approach stopped traffic directly ahead the radar 'sees' the stopped traffic, identifies the stopped traffic as a target, and brakes sensibly. Every time so far.however, when the road is curved and the stopped traffic is not directly in front of the car (but is off to the right or the left) then the ap does not acquire the stopped traffic as a target, and does not brake. You had better be prepared to manually brake hard in this circumstance.mine hasn't improved. It still wanders across clear lines into oncoming traffic. The lines are indicated on the instrument cluster in blue and the car is shown straddling the line. It's like the ap has given up but hasn't warned me.i had the ap set for 50 mph and a car pulled out and stopped across my lane about 800 ft ahead. Ap showed no signs of slowing, and at about 150 ft i had to come to a hard stop manually to avoid a colision.funny i was going to start a new thread about how ap is too scary to use in 8.0. Guess i'm not alone. Both braking and steering. If i could go back several revisions, i would. I don't feel like using it almost anywhere anymore. Tthe car brakes too hard and too far away from cars ahead turning right - even when there's a turn lane. I'm always afraid that someone is going to rear-end me when this happens
In 2018 tesla notified me of needing to inspect and replace 5 bolts securing my steering box and power steering units.they did that and left.i hadserious medical issues, so my tesla model s had only 7,590 miles.in 2020 within just a few miles but nearly 2 years from that 5-bolt replacement, i was driving on i89 towards a tesla supercharger, i felt the car was wandering ever so slightly within my lane, so i was uneasy, but attributed it to my 4 studded swedish snow tires. Arriving at the supercharger, noticed much steering effort to back into charging position.when leaving, it had more effort to steer, and it didn't bother me much once i was rolling along. Same wandering problem on the interstate.looked on the internet and found the 38 page service bulletin from tesla. #sb-18-32-002 r1 several times in it tesla warned that if at any point more than 1 bolt is removed at a time, the steering box must be replaced. They did not elaborate as to why.it seems now we know.another issue i mentioned to electrified garage in seabrook, nh is the rear of the car settles down to nearly touching the rear wheels overnight.i suspected an air leak and they reported that i needed two rear air shock assemblies and a new steering box. They said tesla offered no rear shock rebuild kit containing new improved seals.i am in shock over both these problems at 7,600 miles and sent 2 email letters off to tesla, and no reply from either letter.perhaps the nhtsa sees this as a repeating issue on low mileage 2015 tesla model sp85delectric cars?my 2015 tesla is still sitting at the electrified garage10 dows lane - seabrook, nh 03847 after almost 7 weeks.i love the safety aspects of the model s, but after struggling over the pain of poor engineering & supplier problems, i am looking elsewhere until they work out the bugs. Sb-18-32-002 r1 attached.
There is a thread running on tesla motors club forum in which at least 5 different owners report that their steering box has completely fallen apart.https://teslamotorsclub.com/tmc/threads/power-steering-falling-apart.100951/page-3the latest complaint from an owner provides detailed pictures that show snapped bolts and damage to the steering box making it unsafe to drive.this particular owner lives in canada and has tried unsuccessfully to file a complaint with the canadian authorities.here is a link to more photographs posted by that owner. Http://www.teslazoom.com/power_steering.htm- message: power steering reduced functionwhen turning the steering wheel it made an awful grinding noise and no power assist available. All they could do for me is to patch me in to service to make an appointment for the next day.i decided to take a look for myself and removed the frunk tub. Voila!, the electric steering motor had separated from the steering rack.all 3 aluminum bolts holding this motor to the steering rack had sheared off. Here is one that i found. There was massive corrosion due to road salt getting into itweb research shows at least five other instances of the same failure on a pre facelift car. Post face lift cars have a redesigned steering motor with coated steel bolts holding it. **many owners are under the impression that electric cars are almost maintenance free and they can save money by skipping routine maintenance.the owners on the power steering failure thread state that they were unaware of the problem until the steering failed completely.the number of wrecked teslas showing up in salvage car auctions is extremely high in proportion to the number of teslas sold.it is time for these cars to undergo a mandatory safety inspection by a qualified non-tesla authority.please take urgent action.snip**
Another tesla in the junkyard.http://www.copart.com/us/lot/22864206?searchid=1540816254there is no collision damage to the car bur the entire front suspension has snapped off.this is an awd model and should be expected to have a stronger suspension to cope with the added weight and power.this is clearly not the case because the suspension components have snapped offplease look at this car as part of your investigation into potential defects in the tesla suspension
Here is one of many threads in which tesla owners complain of rapid and uneven tire wear.https://teslamotorsclub.com/tmc/threads/ok-tire-wear-is-past-ridiculous-photo-attached.71844/there is a photo (attached) showing tires worn down to the cords on the hidden inside edge after only 5000 miles.it is very likely that owners would be unaware of this problem until the tire finally blows out which could easily cause a crash.this problem is very common and owners are resorting to extremely dangerous diy modifications to reduce tire wear.these modifications are probably illegal and could cause instability.https://teslamotorsclub.com/tmc/threads/installed-adjustable-rear-camber-links-to-reduce-rear-tire-wear.38524/https://teslamotorsclub.com/tmc/threads/upper-rear-link-build-reduces-rear-camber-to-improve-tire-wear.20378/please note that i am a concerned citizen from outside usa and have enetered a fictitious addres to comply with your website requirements.my correct name and contact details have been supplied to you.i understand that it is legal for a concerned citizen that is not a tesla owner and not a us resident to file a complaint and that i am not acting fraudulently in any way.
Today, i encountered what i now know to be a common problem with the u joint in steering rack binding heavily at 45 degree, 90 degree, and 180 degree positions. This resulted in my steering wheel being stuck in position while driving and nearly caused me to crash into another vehicle today as a result. Luckily i was able to unbind the steering but it got really stiff. I drove to a safe area with steering continued to show binding/seizing behavior.i got a profession who inspected the u joint and found a lot of debris. Teflon lubricant was applied and cleaned to their best ability but the part is really hard to reach and requires removal of the front drive unit for the dual motor cars. The binding is still occurring but not as strongly as before.this is already a flagged item and should be considered a recall. This issue could have killed someone today. The u joint should have a boot over it and not be exposed to the elements.posted below is a related bulletin for rwd model s. I have a dual motor model s so this issue is not only rwd s.https://static.nhtsa.gov/odi/tsbs/2020/mc-10177030-9999.pdfthe steering u joint issue is not something to take light hearted. I did not know the steering could potentially bind until it occurred and it was so sudden. With so many occurrences with other owners, there will be an increased chance someone may crash and cause injury to themselves or others. If this happens during a lane change, it can cause the steering to bind and in the wrong situation, a pedestrian can get killed.i beg for the nhtsa to take a deeper look and announce a recall.please see other owners who have this issue: https://teslamotorsclub.com/tmc/threads/steering-u-joint-lower-shaft-issue-and-my-solution-so-far.212604/thank you.best regards, james
Here is another tesla in the junkyard:https://www.iaai.com/vehicle?itemid=27797817&rownumber=76&loadrecent=trueit has not been in a crash except that another car seems to have given it a very slight bump up the clacker.what is very interesting is that the lh front wheel is pointing straight ahead but the lh wheel has gone all whompy.this probably caused the tesla to slow down unexpectedly causing the car behind to boink it up the rear quite vigorously.please be so kind as to investigate this.thank you
Here is a forum post from today where an owner reports that his electric steering motor has fallen off:https://teslamotorsclub.com/tmc/threads/power-steering-falling-apart.100951/page-15**cvrcv, today at 1:58 am my power steering motor fell off while attempting to pull out of my garage this morning. 12/2015 delivery, 15k miles. I was going to replace the bolts myself on the saturday after the recall announcement, but i decided not to given tesla was doing a recall.was almost impossible for me to steer it. You never realize how heavy the model s steering is, because the power steering turns on as soon as you open the door.also i don't see fsd is going to work without dual redundant power steering motors. Single point of failure. **there is already a "voluntary recall" issued for this problem but tesla describes it as non urgent and not a safety issue.that is ridiculous.just on that forum thread alone there have been dozens of cases of the steering motor falling off completely and the car being near impossible to steer.pointing out the bleeding obvious - the tesla autopilot relies on this motor.please issue an immediate recall.thank you.concerned citizen.
I did not give permission for tesla owners to drive at me in their 3 ton high performance car while the bug ridden autopilot is in control of the vehicle.https://teslamotorsclub.com/tmc/threads/dangly-weight-tied-to-steering-wheel-to-fool-autopilot-that-youre-paying-attention.55681/page-2ratsbew said: ↑note: this isn't a suggestion to do anything dangerous....can you tie a small weight to the 3 o'clock position of the steering wheel so the autopilot thinks your hands are on the wheel?this could be good for truly boring stretches of road where you don't want your hands to be lightly touching the wheel for 3 hours straight. Hands in the lap (palms up) ready to take over, but not hovering.immolated, 49 minutes agomy new solution was a 1 lb ankle weight (https://www.amazon.com/gp/product/b005p3lhgi/ref=oh_aui_detailpage_o00_s00?ie=utf8&psc=1), works perfect. I couldn't stand the new nag happy 8.0.and to address all the other posts in this thread, it's completely safe. The nags don't actually need you to guide the wheel, they're just making sure you're paying attention, which i am. I just find the nags to be more distracting and being completely hands free is a better driving experience for me. More relaxed = less fatigue and more attentive for long road trips.now i can go 100+ miles without having to touch the wheel on routes that would've otherwise nagged me 30 times, and ap was flawless with no intervention. It actually let me gain a ton of confidence in how well the latest ap can perform. I'm still paying attention if i need to take over, but it's way better this way, and it's the experience i paid for when i got the car.
Tesla will not respond to request to repair recalls the number provided goes in circles it ask to go through app we are a dealer and car do not have appi have made several request
Mcu failure. Scheduled appointments are several weeks out. Received update on 7/20 that mcu failed and tesla would need to order parts.
In 2018 tesla notified me of needing to inspect and replace 5 bolts securing my steering box and power steering units.they did that and left.i hadserious medical issues, so my tesla model s had only 7,590 miles.in 2020 within just a few miles but nearly 2 years from that 5-bolt replacement, i was driving on i89 towards a tesla supercharger, i felt the car was wandering ever so slightly within my lane, so i was uneasy, but attributed it to my 4 studded swedish snow tires. Arriving at the supercharger, noticed much steering effort to back into charging position.when leaving, it had more effort to steer, and it didn't bother me much once i was rolling along. Same wandering problem on the interstate.looked on the internet and found the 38 page service bulletin from tesla. #sb-18-32-002 r1 several times in it tesla warned that if at any point more than 1 bolt is removed at a time, the steering box must be replaced. They did not elaborate as to why.it seems now we know.another issue i mentioned to electrified garage in seabrook, nh is the rear of the car settles down to nearly touching the rear wheels overnight.i suspected an air leak and they reported that i needed two rear air shock assemblies and a new steering box. They said tesla offered no rear shock rebuild kit containing new improved seals.i am in shock over both these problems at 7,600 miles and sent 2 email letters off to tesla, and no reply from either letter.perhaps the nhtsa sees this as a repeating issue on low mileage 2015 tesla model sp85delectric cars?my 2015 tesla is still sitting at the electrified garage10 dows lane - seabrook, nh 03847 after almost 7 weeks.i love the safety aspects of the model s, but after struggling over the pain of poor engineering & supplier problems, i am looking elsewhere until they work out the bugs. Sb-18-32-002 r1 attached.
Here is a tesla model s in the wrecking yard.the front tire is wrenched off the rim and this appears to have happened while the car was still rolling forward.even though there has been a major collision the air-bags have not deployed.i have put together a collection of photographs of steering and suspension components from tesla cars.http://teslabears.club/t/no-wonder-the-wheels-snap-off/68the standard of construction is in my opinion absolutely appalling.tesla has gained the reputation of being the safest car in the world.i am convinced that reputation is merely the result of tesla pr hype and the myth is perpetuated by tesla enthusiasts and investors.the number of crashed teslas showing up in the salvage yards is out of all proportion to the number of vehicles on the roads.please start an investigation into the causes of all these crashes.
On saturday may 30, 2020, i was backing up our 2015 tesla model s in a parking area in ann arbor, mi, at a very low speed, when i heard a sudden 'jolting' noise. After driving about a mile further, when turning to park elsewhere, the right front tire began rubbing the rear side of its cavity (the wheel liner), and became unstable. We had to have it towed from that location 48 miles, to the tesla service center in clarkston, mi (covered largely by our insurance).tesla diagnosed the problem as a failed right front fore link on monday, june 1st, and fixed the vehicle on the same day--(replacing both left and right front fore links). I was charged $323.75 for labor, but did not have to pay for the fore link parts (2 x $205 = $410). For some unknown reason, the right front wheel liner was not replaced as part of this repair. I called tesla clarkston about this when i noticed it and scheduled a road service repair for june 15th. I was charged an additional $167.00 (parts, labor, and $4.50 tax) for that service.
The contact owns a 2015 tesla model s. The contact stated that while driving at an undisclosed speed, the steering wheel stiffened while turning. There was a loud clanking sound while turning the steering wheel. The emmc center display screen inadvertently turned off while the contact was driving. The emmc screen was also slow to start up while starting the vehicle. The contact stated that the failures started after receiving the vehicle back from a collision repair shop. The vehicle was involved in a collision where another vehicle had crashed into the driverā€™s side door. The dealer and manufacturer were not made aware of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was 115,480.
Owners say you would not dare to ban elon's autopilot!https://teslamotorsclub.com/tmc/threads/red-hands-of-shame.77954/page-2s4wrxttcs, green1 said: ↑you keep claiming that the nhtsa has secretly ordered tesla to disable things on peoples cars. Either provide the statement from the nhtsa, or agree that tesla is doing this of their own accord.the nhtsa tends to work with manufactures they give the manufacture a chance to comply with what they "recommend" without officially ordering them to do anything.us corporations hate regulation, and tend to bend over backwards to avoid it.in the us you can't even watch a viagra commercial without part of the ad being dedicated to saying that it won't prevent std's. Like how in the world would i even get it in my mind that it would?green1 alberta, canadanew if you want the added hold wheel nags, feel free to install the downgrade. There is nothing stopping you from doing so.i'm just pointing out that i don't have to. And that tesla has no legal ability to force me to do so. They are free to change the way things work for new owners, but they have no legal ability to make any changes whatsoever to someone else's property without that person's express consent. In fact that is almost guaranteed to be the whole reason why you have to accept software updates manually. They have the ability to push them automatically, but their lawyers probably didn't want to deal with the legal fallout of that one, this way they can show you consented.there has never, in the entire history of automotive transport, been even a single time when the government has forced owners to comply with an official recall, they certainly won't be forcing it for something that they won't even go on record as having required.enjoy your nags. It's your choice.
On aug 13, 2018 i went to the tesla service center in seattle and requested an appointment to have several recalls done, including seatbelts, takata airbags, and aluminum steering bolts.i was told in no uncertain terms by service manager kasi smith, that my car is blacklisted by tesla since it has a rebuilt title.that in order for the recalls to be done i must get the car "recertified" at a cost of between $5,000 to $32,000, depending on whether repairs are needed.so i called tesla's national customer service line (877.798.3752) and reached louis escobar at tesla's burbank, ca location.after he checked with the seattle service center (which i'd already told him refused me) and with his supervisor, hunter carlson, mr. Escobar informed me thatmy car is blacklisted by tesla since it has a rebuilt title, and in order for the recalls to be done i must get the car "recertified".my car was professionally rebuilt, and has been registered with the state of washington and i've been driving it for two years.if we can all agree that wrecked cars are -going- to be rebuilt, then what should tesla's policy be? i should think they'd want to protect their reputation and ensure the safety of their customers.so for recert do they charge high fees and take away all benefits that were paid for on purchase of the car, like navigation, autopilot, and supercharging?well the cost alone forces those of us with rebuilt cars to drive around with no inspections, except those done by the state patrol, which are only checking that we did not use stolen parts.so clearly their goal is not to protect their reputation and ensure the safety of their customers. What is the goal then? make money?
I was turning into a parking lot on friday, oct. 2, 2020,when suddenly i heard a grinding noise from the front right wheel.after parking, i couldn't see anything wrong.when i left, the noise continued, and although the car was driveable (less than 25 mph), the grinding noise continued whenever i turned the wheels at all.fortunately, i was only about a mile from the local tesla service center so i drove the car directly there. Although the car did turn, it was not turning as sharply as it should.but it was enough to get me there and into the parking lot safely.at that point, the right front tire looked like it was pushed back against the rear of the tirewell.we looked under the car and saw a detached control arm on the right side.they fixed the part and returned the car to me the following week.
This is another complaint about the tesla autopilot.owners are complaining on the forums that the new upgrade version 8.0 has made things even more dangerous.https://teslamotorsclub.com/tmc/threads/with-8-0-i-have-to-take-over-for-auto-pilot-more.78049/page-2sample:the bad news:1) the 'crest of the hill' problem seems just as bad as v7.1. All bets are off what ap is going to do when you crest a hill, so a firm grip on the wheel to make sure ap does not do something silly is required when cresting a hill.2) there is a use case which is quite dangerous. When you approach stopped traffic directly ahead the radar 'sees' the stopped traffic, identifies the stopped traffic as a target, and brakes sensibly. Every time so far.however, when the road is curved and the stopped traffic is not directly in front of the car (but is off to the right or the left) then the ap does not acquire the stopped traffic as a target, and does not brake. You had better be prepared to manually brake hard in this circumstance.mine hasn't improved. It still wanders across clear lines into oncoming traffic. The lines are indicated on the instrument cluster in blue and the car is shown straddling the line. It's like the ap has given up but hasn't warned me.i had the ap set for 50 mph and a car pulled out and stopped across my lane about 800 ft ahead. Ap showed no signs of slowing, and at about 150 ft i had to come to a hard stop manually to avoid a colision.funny i was going to start a new thread about how ap is too scary to use in 8.0. Guess i'm not alone. Both braking and steering. If i could go back several revisions, i would. I don't feel like using it almost anywhere anymore. Tthe car brakes too hard and too far away from cars ahead turning right - even when there's a turn lane. I'm always afraid that someone is going to rear-end me when this happens
I am raising this as a major safety concern in the public interest.this car is for sale at a salvage auction.https://m.iaai.com/vehicledetenc.aspx?auctionid=0&itemid=21255219&rowid=10&pagesource=vehicleresultsthe tip of the steering knuckle has snapped off at the same point of weakness as has happened in many other incidents.the fact that this is a 2015 car shows that the design/manufacturing defect has not been rectified.the wheel and tire are relatively undamaged.the pattern of failure points to this weakness being the cause of crashes and not damage that occurred as a result of the crash.failure of this part under braking load would cause the castor angle to go badly wrong and cause the wheel to violently swing to one side.the steering rod is fractured in many cases and it is likely that the sharp end of the broken rod spearing into the wheel rim is the cause of so many sliced wheels as shown in flickr albums. Https://www.flickr.com/photos/136377865@n05/albums/with/72157664301101256once again, i am reporting this to protect the public.these cars are on the roads all over the world and present a serious danger to the public.i have used a fictitious usa address to comply with your website requirements
Please note: the vin of the actual car that is the subject of this complaint is unavailable therefore i have used the vin of another tesla of the same year and model in order to be able to make this submission.this complaint is about suspension failures in teslas.here is a tesla in a salvage auction in england.https://www.copart.co.uk/lot/37735131/clean-title-2015-tesl-model-s-p8-wolverhamptonthe only damage to the car is that the front wheel and suspension has been wrenched off. No air-bags have deployed and there is no impact damage anywhere on the bodywork.photographs attached with this submission show the broken suspension and detached wheel.i believe that the cause of so many teslas having wrenched off wheels is very simple.circumstances can occur in which full braking is applied to a wheel but the motor is still at full power. The electronics are not infallible. Glitches can occur.even if power to the motor is shut down there is still massive stored energy in the rotor of the high rpm electric motor which acts as a massive flywheel.the suspension linkages are not strong enough to withstand the torque which is then applied. It is even worse if the abs or traction control pulses the brakes because this then gives a hammer blow effect.this failure can affect either the front wheels or the rear wheels.there have been many similar cases of torn-off wheels.you can see examples here https://www.flickr.com/photos/136377865@n05/albums/72157719033036968please take action.it is obvious that tesla is refusing to remedy the situation.
Pulling my car out of my driveway, i attempted to reverse the car into the garage to charge it.after putting the car in reverse i heard a loud pop noise and the steering wheel refused to turn.attempting to turn the wheel at all resulted in a grinding noise that made the car undriveble.after a tow truck was called, we noticed that the entire front driver side wheel was shifted backward and was resting on the rear of the wheel well liner.the air suspension controls would not allow me to move the height of the vehicle and instead were locked at "very high".
Another youtube video just uploaded.https://www.youtube.com/watch?v=dbpqihwshos&list=plghiwfeznj69difsuaginjcl2ggyrrxbcthis owner has astonishing overconfidence in the autopilot and is using it on undivided roads with parked cars and many other hazards hands free except for a light touch on the wheel to defeat the nag.the way that autopilot has been advertised has lead to a deadly faith in the system.please stop this crazy experiment immediately
Hi,i have severals issue with the car which are known issues for the manufacturer and for which service center says "yes it's an known problem on all these 2015 model s car" but you have to pay to get it repaired because the car is over 4 years old and more than 100 000km, so not under warranty anymore.theses issues are :* two doors handles 1042845-00-b (one i paid for being repaired 60.83) one actually broken so right front door can't be opened from outside. Nearly all customers from model s from 2012 to 2015 have this problem for doors. In my case two times were when childs closed the door from outside a bit stronger, so it can happen anytime you close a model s door ftom this generation. The part 1042845-00-a has been versioned 1042845-00-b (the "a" is less resistant).* two windows can't easily be closes (the two on right side) even more when temprature is more tha20c, anti-pinch system don't work well so the window reoppen. So sometimes you let the car with windows opened with rain risk if you don't check it. In this second case, service center says this is also a known problem and say they can change whole part with payment !* more important is computer issue with emmc failure where 8gb nand memory is getting by the time with read/write error because of use cycles, making so many issues on computer : screen hangs (nned reboot), autopilot issue, entertainement media loading or use issue, maps fot gps slow or locked, long time before starting car (more than 2 minutes sometimes) until the time memory is definitly deas so the car remains unusable. In this case again, this is an problem from origin and should be replaced for free even after the 4 years warranty because problem comes with time. Tesla asked 2500 for whole replacement with computer, screens, 4g chip... Whereas they don't built it correctly !* wheel broken no airbag, horn, commands...
I was driving my tesla model s slowly on a busy downtown street lined with parking spaces. Speed was less than 25 miles per hour. I braked to allow a car to pull out of a parking spot and my car made a loud noise. I tried to continue driving but the noise continued so i pulled into the parking spot that had been vacated by the other driver to see what happened. There was windshield wiper fluid leaking from the front wheel well and a visibly broken control arm at the front left wheel. I think that is what the part is called but i am not certain. There is a picture of the broken part attached. The wheel well was damaged and the trim at the bottom of the door was loose. There appears to be no cause for this failure as there was nothing in the road, no pot holes, no objects, no bumps. The car was driving fine before this occurred. The failure occurred about 3 minutes after i started the trip. Speed was low the entire trip as i was leaving a restaurant in a downtown area full of pedestrians, stop signs and parking spaces. The car was not drive-able following this failure since the front wheel was no longer supported. Tesla sent a tow truck to take the car to their nearest service center.
This vehicle is up for sale as a salvage wreck.the tip of the steering knuckle has snapped off again in the same way as many other incidents.this broken part appears to be the cause of the crash and not the result of it.this part is weak and is failing repeatedly putting the public at risk.https://m.iaai.com/vehicledetenc.aspx?auctionid=0&itemid=21255219&rowid=8&pagesource=vehicleresults
Here is a discussion thread in which multiple owners complain and post photographs of tesla power steering racks that have completely fallen to pieces:https://teslamotorsclub.com/tmc/threads/power-steering-falling-apart.100951/the first post was over a month ago and many other owners have joined in with similar complaints. However none of those owners have made a report to nhtsa because of misguided loyalty to tesla.photographs of failed steering componemnts are attached.here is a clip from the thread **parked my car in the driveway at noon today. Entered the car at 6pm and immediate message "car needs service", "auto park not available", "power steering " accompanied by awful noise and jerking when touching the steering wheel. Removed the tub and voila! the same problem as the original poster.view attachment 263444 cleaned it and got 8mm bolts and did a beautiful re-attachment job and no more messages but when turning steering wheel, awful grinding noise. So the gear is worn.view attachment 263446 okay. That's it.these are no longer "one offs" but a pattern of serious problems affecting a key safety component: steering. Worst case, the oldest model s is just over five years old. This kind of wear and damage--major steering problems--is unsat for cars at ten or fifteen years old.tesla: please get on this problem with a plan to recall the cars and replace these components proactively, before the inevitable bad press which will result from doing nothing, not to mention the safety implications should there be accidents. Obviously, this is very much a supplier issue and the supplier needs to step up and open their checkbook, and open it wide.**please take immediate action.concerned citizen
I went to tesla service center on 6/26/2020, notify them the problem for slow response on the touchscreen and also rattle sound coming from the steering wheel area, tesla stated the steering buttons need to be replace and the touchscreen is due to the older chip on the model, so it's normal. I picked up the car two days after after the replacement, on 7/4/2020 while i m charging at the tesla super charge station the car screen is complete dead, i can't play radio, no navigation, signal lights not working and back up cameras failed etc. I went on research and it seems like this issue is known now with nhtsa and is investigating. Today tesla said my mcu needs to be replace.
Tesla have the vehicle for quite a while but they haven't given a reason why they haven't completed the recall.
This is a complaint about the tesla model s autopilot system which has just been released. Despite the disclaimer by tesla motors that this should be used safely with hands on the wheel it is clear that owners are not getting the message.there are many videos up on youtube showing owners driving for long distances totally hands free while paying little attention to the road.here is a youtube video entitled tesla autopilot tried to kill me!https://www.youtube.com/watch?v=mrwxex8qoxahe is using autopilot on an undivided roadhere is a video of someone driving hands freehttps://www.youtube.com/watch?v=urnpbhldy0m&feature=youtu.besurely it is a dangerous idea to allow this beta release software to be given out to owners of a two and a half ton high power vehicle.incidentally the car whose vin # i have used is a burned out carhttps://www.iaai.com/vehicles/vehicledetails.aspx?auctionid=0&itemid=19224036&rownumber=0&loadrecent=trueso much for the titanium battery shields!
Here is a tesla in the junkyard: https://www.copart.com/lot/44784947/photosit has been in a major collision and judging by the condition of the wreck it is almost certain that occupants have been killed.given the many reports that have been made already it is highly likely that mechanical failure played a part in this crash.the attached photograph of the front tire appears to show the tread worn away over most of the width of the tire.this is consistent with a suspension component failure causing the tire to rub upagainst the wheel well whilst the car was travelling.it would be impossible for such tread wear to occur post collision as the wheel would need to have rotated hundreds of times to cause the tread to be worn smooth.please take action to prevent more deaths and injuries being caused by these teslas. There have been so many crashes in which mechanical failure appears to be a probable cause of the accident that an investigation is overdue.any mechanical engineer can confirm that the alloy suspension parts do not have sufficient margin of safety for such a heavy and powerful car.details of injuries, speed etc. Are estimations based on the severity of damage to the wrecked car.thank you.concerned citizen.
Steering on the interstate highway was somewhat unfamiliar to me, it stayed in one lane but would wander more than i recalled.i assumed it was the studded snowtires (hakkepellita) and pulled over to check tire pressures.i carefully drove on to the supercharger, noticed as i bacaked into the supercharger position the steering was difficult, as if the power steering was compromised.drove home carefully, found the electrified garage which specialized in tesla repairs, in seabrook, nh.the tesla was flat-bed transported to them.they reported that during the many weeks they had it, that the steering box had to be replaced.i contacted tesla customer service of the problem, and they did not respond. As a result, i cancelled a new 2020 model s during the summer of 2020, and bought a new lexus instead.i was too uncomfortable with the engineering of the tesla, and that the steering box should not fail in7,690 miles since new.i found a service message that discussed a potential problem with the 5 power steering mounting bolts.they came to my home to replace them.i looked up the 38 page service bulletinand found several warnings in it about not taking more than one bolt out at a time.since they had come to my home to replace the bolts, i theorized perhaps the technician did not follow the bulletin content exactly.bulletin warned that if you remove morethan 1 bolt at a time you must replace the steering box.see bulletinsb-18-32-002 r1 (and revision 2 and rev. 3) . Mine is submodel p85d (awd) and please note first version of the bulletin and revision 2, and 3rd revision are different.they reference service manual procedure 32010102 to replace the steering box on page 4 of sb 18-32-(001)see also:https://teslamotorsclub.com/tmc/threads/power-steering-falling-apart.100951/ where the steeringbox/ps failures are discussed by tesla owners.
Here is a 2015 tesla in the salvage yard.it does not appear to have been in a collision but the front lh ball joint has popped apart causing the wheel to skew over at an angle.this failure could easily have causedmultiple fatalities.there have been over a hundred reports of tesla suspensions failing.please take action to prevent further death and injury.
While backing out of the driveway i heard a loud crack and grinding noise when turning the wheel to pull out into the street. Upon stopping a checking where the noise was coming i found that the left lower fore link completely sheared/ cracked off and the wheel was up against the back of the wheel well. ***the area where the wheel was backed up against (completely tore the liner) has the cooling tubing (now leaking) & a high voltage wireline. This could've resulted in serious issues if we were traveling at higher speeds. Tesla has failed to reach out and call back regarding the issue and the vehicle is rendered completely useless/ undrivable. I've owned many vehicles and this is most certainly not normal ware and tare! this is a big safety issue and needs to be addressed asap. Thank god my family wasn't on the highway or any road above 5mph when this happened. The damage would've been catastrophic.
Excessive corrosion on steering u-joint causing lockup and excessive force to turn wheel, requiring repair.excessive corrosion on control suspension arms, requiring repair.
Earlier today i sent in a complaint about steering rack/power steering qassembly failure.i made an error on the tesla service bulletin #. It should have read correctly:sb-18-32-002 r3 january 11, 2019(not sb-18-21-003) my error was in suggesting the tsb last 3 digits changed from 001, 002, and 003.they are actually all sb-18-32-002 r1 (and r2, and r3) sb-18-32-002 r3 january 11, 2019the final tsb has vertical lines on the left margin to identify the revised note sentence.additionally, i erred in the bulletin changing from 18 pages to 38 pages.all were in fact 18 pages.revisions on sb-18-32-002 r3 were notated with a vertical line in the left margin.please add this information to my complaint.also, i can forward a copy of the email sent to tesla on this issue, that was not answered by tesla.
The contact owns a 2015 tesla model s. The contact received notification of nhtsa campaign number: 18v204000 (steering); however, the part was not available. The dealer was not contacted. The manufacturer was contacted and confirmed that the part was not available for the recall remedy. The contact had not experienced a failure. Parts distribution disconnect.
We were driving on a limited access highway at night with the auto steer functionality activated.at a mild leftward curve in the road, the car began steering into the lane to our right, even though there was a car next to us in that lane.the visual display indicated that the car had lost track of the lane markings, and had latched onto a car ahead of us in the lane to our right as a vehicle to follow. My wife, who was driving, noticed the car changing lanes and turned the steering wheel hard to the left to correct it.the auto steer disengaged and we avoided a collision.
While using the autopilot on a busy i-80 freeway in san francisco. I was driving south and in the middle lane trying tomake a lane change into the left lane.i hit the speed adjuster knob instead of the turn signal, this automatically increases the speed of the car without intending to perform such action. This action could prove fatal if a bicyclist or other bikes in the category are in front. This is a design flaw. The turn signal is too close to the speed adjuster knob, and i could foresee a safety incidence occurring due to this lapse.thank you.
Two days prior door handles on front passenger door ,opening and closing by itself. Not even allow entry to car. On 11/8/2020 while car in drive door completely opened. Not handle but door completely opened. I'm afraid of severe consequences. Tesla notadmit ant issue like this . Doors were retrofit for a fix about a year ago . Now thi is life and death or severe injury and lost of life . Help me , tesla only wants me to pay again and coverup again . Must recall before lost of life is the cost.video available
On january 2, 2019 between 1:45 and 2 pm i drove from my house into a clinic parking lot. As i drove my 2015 tesla model s forward and steered to the right into a parking spot, i consciously eased my right foot off from the accelerator pedal, thus lowering my speed from 10-9 mph to about 5-6 mph. The brake pedal was not pressed, allowing regenerative breaking to slow down the vehicle.about a second into the parking turn, the vehicle suddenly jolted forward, accelerating unexpectedly.i felt as if the brakes failed to work when i reflexively removed my right foot from the accelerator, and stomped the brake pedal as hard as i could. My vehicle came to a stop only after colliding with a chevrolet sports utility vehicle parked in the spot across. As i regained my bearings, i caught myself still flooring the brake pedal with my right foot, and continued to floor it until i after i had shifted it into parking gear, and made sure there was nobody walking in the vicinity. The impact from the tesla model s bumped the chevrolet suv parked in front about 5 feet back. The model s itself stopped between 2-3 feet into the next parking space, slightly into the opposing parking space on the right side, as seen in the included photos. This would indicate the brakes **eventually** worked. Had they not, the tesla would have been expected to roll forward and into the suv's bumper after the collision. This is called tesla creep mode, which i have enabled (slowly roll forward while no pedal is pressed). I asked the police officer to position his patrol car behind my vehicle before i moved it and advised the police officer i did not trust the car. I used an app to call for a tow through my insurance, but the tow's number was disconnected.i was able to drive off with the patrol car in escort.
On thursday , june 7 around 6:30 pm i met with a bizarre incident on my 2015 tesla model s , 70d. Incident took place on rt 83 near oak brook mall near chicago.the car slowly rolled and approached a semi in front in a traffic jam. I heard a beeping sensor as it was about to touch the semi, i immediately pressed the brake but the car started accelerating instead. I thought i must have pressed the gas pedal, so immediately lifted my foot to make sure i was pressing the break pedal. The second time also it started accelerating and kept pushing the semi in front because it was touching it.perplexed i then brought the car to parking mode to make it stop. As the semi started moving again and there was sufficient gap, the car started functioning normally.i got a repair estimate on the following day from a tesla approved garage and they have quoted above $4000 to repair.
Drivers side door handle wont come out.have to open door from inside car
Sudden unintended acceleration. I had almost completed a u turn (but not completely) to slowly pull into a parking spot parallel to the sidewalk when the car all of a sudden lounged forward (see skid marks). It only slowed after hitting and damaging the brick wall.i pressed on the brakes, the screen flashed something like: your auto park is now disabled. I was able to slowly ease into my intended parking spot and come out and assess the damages. It all happened over a split second. The collision definitely felt like there's a major fault with the car's computer system - instructing it to lurch forward at rapid speed and not able to autostop with an object (brick wall) in front of it.i was at a residential area within a gated community. When california highway patrol came, they said they couldn't file a report within private property.
Door handles that present themselves when you approach vehicle consistently break and prevent the ability to open the vehicle from the outside. This also results in inability to open the door completely when child lock is in place. Although broken door handles can happen these break every year or two. It's a real safety issue for when you have kids strapped to car seats in the even of an emergency.please intervene before they move to touch less door handles, functioning outdoor and indoor handles are really important in the event of an emergency such as fire after and accident. First time handle broke was around 30k miles then again another around 50k
On afternoon of november 23, 2020, 2015 tesla model s 85d was in motion with single occupant, turning right turn into residential area off city street. Driver heard loud and deep metallic sound and immediately slowed. Warning message similar to 'unsafe to drive, pull over safely' appeared on dash. Driver stopped car right away and heard 3-4 loud, identical sounds. Driver heard another sound followed by loud 'pop' and smelled something burning. Driver immediately exited and saw smoke billowing from below the vehicle. Driver moved away. There was another loud 'pop' sound and flames started visibly shooting outward and upward from the front passenger wheel well area, mid-cabin and rear passenger tire well, charring the curb and grass next to vehicle. Fire continued to burn through passenger door, front of car (frunk), and underside of the car. Fire department and police department arrived on scene within minutes and extinguished fire. Fire damage to exterior was visible to front tire well and front passenger door. Additional fire damage noted inside rear passenger door. Cause is currently unknown.
Rear driver door handle stopped presenting restricting access to the car. This is a well known common break on cars with some cars experiencing as many as 6 door handles breaking.
Rear driver side door handle would not retract 7/2017, nor could be used to open the door. Car was stationary when issue occurred. Handle was rarely used since purchased new 3/2015. Have heard this issue is common and appears to be a manufacturing defect. Service center said common due to colder climate as well. Door handles should not be defective within the first few years of production, nor should be affected by climate. Part was not repairable and not covered under warranty. Total cost to repair was $882.
Two of the four door handles failed within a month of each other. In both cases the door handles failed to emerge from the door body. There was no way to open either door from the outside. One was the driver's door, which could pose a safety concern. Additionally, the electrical motor that operates the handle would spin non-stop, no matter if the car was on or not. I was concerned the motor would overheat. The faulty door handle is a known problem to tesla. I believe a recall is warranted.
Tesla model s has an auto presenting door.early model has a frequent failure and teala has updated it with 3rd generation. If it is fail it cannot open from outside since it is stuck and it might be critical in accident
My tersla experienced a sudden acceleration event on july 31, 2019. It was being parked in a target parking lot about to be put in park when it suddenly experienced a full acceleration. It jumped over a 6 to 8 foot wide concrete meridian, took out a bush and hit a parked pick-up, moving it about 15 feet and totaling the truck. The car had almost $40,000 in damage and the driver was injured. Telsa first said they would have their read out in one week then 3, then 4 - finally after about 4 months they said it was driver error but the driver denies touching the gas or brake. She was already stopped and it happened so fast she didn't have time to react.
Door handles are heated to hight temperatures from exposure to sun light and is burning our fingers.
Was using the auto-summon feature to get the car out of the garage and it crashed on the garage walls.
The contact owns a 2015 tesla model s. After placing the vehicle into park, the driver's side door opened independently without warning. The contact also stated that the door would not open or operated when needed. The contact notified the manufacturer of the failure and was informed that they were aware of the defect and the repair cost was estimated at $600. The vehicle was not diagnosed or repaired. The failure mileage was 120,000.
In 2018 tesla notified me of needing to inspect and replace 5 bolts securing my steering box and power steering units.they did that and left.i hadserious medical issues, so my tesla model s had only 7,590 miles.in 2020 within just a few miles but nearly 2 years from that 5-bolt replacement, i was driving on i89 towards a tesla supercharger, i felt the car was wandering ever so slightly within my lane, so i was uneasy, but attributed it to my 4 studded swedish snow tires. Arriving at the supercharger, noticed much steering effort to back into charging position.when leaving, it had more effort to steer, and it didn't bother me much once i was rolling along. Same wandering problem on the interstate.looked on the internet and found the 38 page service bulletin from tesla. #sb-18-32-002 r1 several times in it tesla warned that if at any point more than 1 bolt is removed at a time, the steering box must be replaced. They did not elaborate as to why.it seems now we know.another issue i mentioned to electrified garage in seabrook, nh is the rear of the car settles down to nearly touching the rear wheels overnight.i suspected an air leak and they reported that i needed two rear air shock assemblies and a new steering box. They said tesla offered no rear shock rebuild kit containing new improved seals.i am in shock over both these problems at 7,600 miles and sent 2 email letters off to tesla, and no reply from either letter.perhaps the nhtsa sees this as a repeating issue on low mileage 2015 tesla model sp85delectric cars?my 2015 tesla is still sitting at the electrified garage10 dows lane - seabrook, nh 03847 after almost 7 weeks.i love the safety aspects of the model s, but after struggling over the pain of poor engineering & supplier problems, i am looking elsewhere until they work out the bugs. Sb-18-32-002 r1 attached.
Note, vin of junkyard tesla used to be able to file this urgent report.thread posted today on teslamotorsclub forum.https://teslamotorsclub.com/tmc/threads/suspension-failure.181184/**my left front suspension failed. I have less than a month warranty. The camber arm or fore arm broke at the inside end. There are are plenty of references on the us part of the forum. Mine is a 2015 85d. It is not driveable & has been taken away on a flatbed. I have now lost all confidence in teslas & regret my purchase. I have never had a suspension fault in any vehicle ive owned before & this includes a 911 porsche. Ive been to cooketown & back to melbourne. What if this fault had occurred back of townsville? fix with fencing wire? tesla needs to do a recall & address this problem.**i am filing these reports in order to try and prevent more people being killed by this failure.elon musk claims these complaints are fraudulent and that the complainant is unhinged.i'm not anywhere near as unhinged as the tesla suspensions.please issue an immediate recall.thank you.keef (unhinged) wivaneff
In 2018 tesla notified me of needing to inspect and replace 5 bolts securing my steering box and power steering units.they did that and left.i hadserious medical issues, so my tesla model s had only 7,590 miles.in 2020 within just a few miles but nearly 2 years from that 5-bolt replacement, i was driving on i89 towards a tesla supercharger, i felt the car was wandering ever so slightly within my lane, so i was uneasy, but attributed it to my 4 studded swedish snow tires. Arriving at the supercharger, noticed much steering effort to back into charging position.when leaving, it had more effort to steer, and it didn't bother me much once i was rolling along. Same wandering problem on the interstate.looked on the internet and found the 38 page service bulletin from tesla. #sb-18-32-002 r1 several times in it tesla warned that if at any point more than 1 bolt is removed at a time, the steering box must be replaced. They did not elaborate as to why.it seems now we know.another issue i mentioned to electrified garage in seabrook, nh is the rear of the car settles down to nearly touching the rear wheels overnight.i suspected an air leak and they reported that i needed two rear air shock assemblies and a new steering box. They said tesla offered no rear shock rebuild kit containing new improved seals.i am in shock over both these problems at 7,600 miles and sent 2 email letters off to tesla, and no reply from either letter.perhaps the nhtsa sees this as a repeating issue on low mileage 2015 tesla model sp85delectric cars?my 2015 tesla is still sitting at the electrified garage10 dows lane - seabrook, nh 03847 after almost 7 weeks.i love the safety aspects of the model s, but after struggling over the pain of poor engineering & supplier problems, i am looking elsewhere until they work out the bugs. Sb-18-32-002 r1 attached.
I believe the right steering knuckle failed after hitting a bump. The failure cause the suspension to crash into the road causing a large amount of suspension damage.
I was driving the 2015 tesla model s , west bound on i-80 approaching the bay bridge in san francisco from oakland ,iheard s trance squeaky noise coming from the rear of my car & i pulled over that saw the left rear tire & wheel looked tilted , it appeared the wheels & suspension of the car had failed suspension failed . I called tesla roadside assistance at 2:30 pm asking for help , the answering service instead of trying to help the tesla was arguing with me over the phone that this issue may not be covered by the warranty andi may need to pay for the towing cost & repair cost. They refused to help me in anyway to bring the car to their service . I called a towing service & had the car towed at my own expense after the long never ending waiting & terrible traffic of friday afternoon . I got the car towed to the tesla service in dublin california . They took my car in friday evening. The next monday they called and said the left rear axle & wheel are broken . The cost to repair $13,000. They denied that this is warranty issue . My insurance paid for this outrageous repair cost . It took 3 weeks for them to fix the axle & the wheel . I am not confident that this car is safe to drive .the tesla costumer service is terrible , they are unhelpful , cheap & leave the costumer high & dry in a crisis . They do not take responsibility for the car parts failure & warranty issues . I had never experienced broken wheels or axles in my 20 years of driving .
Here is a burned out tesla in the junkyardhttps://www.iaai.com/vehicle?itemid=24822571&rownumber=3&loadrecent=truethe front lh wheel is jammed back into the battery.the tread on the tire is worn away which indicates that the wheel was jammed back against the battery while the car was still rolling forward.it is highly probable that suspension failure was the cause of the fire.despite assurances to the contrary fires are still happening all too frequently in the tesla.a recent crash in china resulted in the tesla exploding in flames and the back seat passengers only narrowly escaped incineration.:https://electrek.co/2017/04/23/tesla-model-x-fire-crash-falcon-wing-doors-stuck/i am filing these reports in the public interest.owners believe the tesla is the safest car in the world.judging by the hundreds of teslas that have been involved in serious accidents this appears to be a myth.please investigate.
On saturday may 30, 2020, i was backing up our 2015 tesla model s in a parking area in ann arbor, mi, at a very low speed, when i heard a sudden 'jolting' noise. After driving about a mile further, when turning to park elsewhere, the right front tire began rubbing the rear side of its cavity (the wheel liner), and became unstable. We had to have it towed from that location 48 miles, to the tesla service center in clarkston, mi (covered largely by our insurance).tesla diagnosed the problem as a failed right front fore link on monday, june 1st, and fixed the vehicle on the same day--(replacing both left and right front fore links). I was charged $323.75 for labor, but did not have to pay for the fore link parts (2 x $205 = $410). For some unknown reason, the right front wheel liner was not replaced as part of this repair. I called tesla clarkston about this when i noticed it and scheduled a road service repair for june 15th. I was charged an additional $167.00 (parts, labor, and $4.50 tax) for that service.
Left front control arm broke at 70mph on highway. Was luckily able to get to the side of the road. It caused damage to inside wheel well and wore through causing battery to lose all coolant. Car is 3 1/2 years old with 113,000 miles.
My tesla model s - 2015 - had the left front suspension malfunction.tesla claims it was damaged - although the car has only been driven 12000 miles - and only on city streets and highways.there has been no off roading and hazardous road conditions.the car was left unable to be driven.the tesla dealer refuses to discuss the matter - simply saying that this is not covered under warranty and insisting i file an insurance claim.i have asked to speak to a supervisor - and can not get a reply from them.i have called tesla head office - and they referred me back to the local deal - and assured me they would follow up and they have not.further more - the replacement parts have been on order and are taking an excessive amount of time.i am concerned - after researching this - that the tesla air suspension may be faulty - and my in fact be hazardous when driving.
Here is a model sin the salvage yard.https://m.iaai.com/vehicledetenc.aspx?auctionid=0&itemid=23494189&rowid=6&pagesource=vehicleresults#as you can see from the attached photograph the top ball joint of the steering knuckle has popped apart.the rim of the wheel is gouged on the inside and the tire is peeled off.this can not possibly have occurred after a collision.the wheel was still rolling when the suspension failed.the ball joint should be much stronger than the top arms and should never fail like that.this is the clearest evidence yet of a tesla suspension failure causing suspension collapse.please take action.
Here is another tesla in the junkyard.https://www.iaai.com/vehicle?itemid=24196330&rownumber=59&loadrecent=truethe front rh suspension has collapsed.the rh front wheel is sliced in half.the tire on the rh front wheel has the tread badly worn away.this is not consistent with the normal wear pattern on such a relatively new car.it looks far more like it was caused by the suspension collapse forcing the wheel up against the bodywork.there is a ridiculous number of teslas showing up as salvage wrecks.the insurers would probably place the blame on tesla having a mechanical defect.it is my belief that tesla is making deals with the insurers and owners to cover up these problems.please investigate.
Please note, i am not making frivolous complaints. I am trying to alert you to a pattern of failure with the tesla suspension components.this car has had the entire back wheel and rear suspension components torn out backwards through the bodywork.there is no collision damage forward of the wheel that could have caused this.
Front left control arm suffered a failure causing it to break loose from the ball joint and causing the wheel to push back into the body of the car. The failure caused the car to lift up and come to a dead stop.this was at ~5mph after after backing out of the driveway of our house on a residential paved street and starting to drive forward. There were no noises or warnings until the failure of the control are occurred.the photo of the wheel shows it pushed back all the way to make frame contact.the other photos show the control arm completely disconnected from its mounting point.there was some damage to the wheel well liner and lip of the fender thanks to the slow speed that it occurred.the car had to be driven backwards onto a flatbed trailer and then dolly's put under the front wheels in order to get the car to roll forward into the repair shop. It could not be driven forward at all. This failure is very concerning and had it occurred at high speed could have resulted in injury.
Here is a tesla model s in the salvage yard.the back wheel has whomped about and knackered the wheel well and the door.this is clearly a self inflicted injury.the extruded aluminum torque link has stretched until it snapped allowing the wheel to whomp about and smash the begeezus out of the door.this is doubleplus ungood.please investigate.thank you.keef
Here is a tesla in the junkyard.https://www.iaai.com/vehicle?itemid=24470024&rownumber=21&loadrecent=truethe suspension has collapsed on all four wheels.the front rh wheel and suspension has been completely wrenched off.the front of the car is virtually undamaged.this is almost certainly another case of the air suspension failing and (due to the badly designed suspension not being fitted with bump stops) all the damage to the car is self-inflicted.there is a pattern of failure in these cars which is placing lives at risk.please investigate.(not the owner, just a concerned citizen)
Here is a burned out tesla in the junkyard.https://www.iaai.com/vehicle?itemid=24822571&rownumber=40&loadrecent=truethe front lh wheel is jammed back in the wheel arch.the front lh tire shows signs of having been gouged while it was still rotating.the lower suspension arm is lying on the ground.a wheel liner is lying inside the car but it is not fire damaged.this strongly suggests that it was recovered from the roadway and is further evidence that suspension failure caused the wheel to jam up into the well and was the main cause of the crash.the tesla suspensions are failing far to often and the fire problem has not been solved by the flimsy titanium battery shields.please investigate.
Here is a tesla model s in the wreckers yard with heavy front end damage.http://www.copart.com/us/lot/17976436?searchid=1110743839the rear of the car appears to be completely undamaged except that both rear wheels are splayed outwards at an extreme angle.the alloy components are too weak for the loads imposed by this high powered electric vehicle.it is far more likely that the skewed rear wheels caused the crash rather than being damaged during the crash.the rear wheels and tires are undamaged and have not suffered any impact.please note: fictitious address used to comply with your website requirements.i am unsure if actual injury resulted but from the severity of the damage it almost certainly did.
Here is yet another tesla in the junkyard with a broken suspension:https://www.iaai.com/vehicle?itemid=26267542&rownumber=88&loadrecent=truemultiple components of the suspension have snapped. The steering knuckle has broken in half and the lower arm ball joints have failed.there have been many other examples of this kind of failure and it is apparent that tesla is quietly fixing some customers cars without even informing other owners of the danger.example - http://bit.ly/2y5uqccand also https://seekingalpha.com/news/3299876-truth-catching-tesla-wsj?v=1507546600***mine has had numerous suspension replacements done during servicing (not requested by me, but printed on the job sheets). I also know several others with similar vintage cars (pre-2015) that have had similar proactive work done.so it may not be wholesale throughout the fleet, but it does appear they have been doing "recall-lite" on something suspension related on at least part of the fleet.****please take action.concerned citizen etc.
This car is for sale as a salvage wreck.https://m.iaai.com/vehicledetenc.aspx?auctionid=0&itemid=21706777&rowid=8&pagesource=vehicleresults#the rear suspension has completely torn away and all the suspension components are sheared off.there is no impact damage that could account for this.there appears to be a pattern of failure in the tesla suspension components both front and rear.the suspension components are made of hollow aluminum extrusions and seem to have insufficient margin of safety to cope with the high power and heavy weight of the vehicle.please investigate this urgently.note: fictitious address used to comply with your website requirements.my correct contact details are included in this form submission.
Here is another tesla in the salvage yard.http://www.copart.com/us/lot/30997056?searchid=1887217407there is little sign of collision damage but the front suspension has fallen apart and the wheel has been torn into pieces whilst it was still rotating.the steel bumper bar forward of the wheel is completely undamaged which makes it unlikely that the wheel was struck from the front.it is quite possible that all of the damage caused to the front end is simply the result of the suspension failure.there are far too many of these failures in proportion to the small number of teslas that have been sold.image searches on other brands of car do not show up any other instances of wheels getting sliced into pieces similar to what is happening repeatedly on the teslas.please investigate this problem. Note: date of incident is an approximation.
Another tesla in the junkyard:https://www.copart.com/lot/26275078/photosphotograph shows clearly that the absurdly fragile suspension link has snapped apart.it is a near certainty that this breakage was the cause of the crash and not merely the result of it.the wheel and tire are undamaged. It is highly unlikely that a blow to the wheel would break the suspension without the wheel being damaged.please investigate.thank you.perplexed citizen.
Here is a burned out tesla in the junkyard:https://www.salvagereseller.com/cars-for-sale/22669817-2015-tesla-model-s-85-vallejo-cai have no knowledge of the circumstances of the incident but i believe that it is significant that the photographs show a broken ball joint in the front lh suspension.this is a steel component that does not appear to have popped apart due to fire damage but is more likely to be one of the regular cases of suspension failure that afflicts the tesla.please investigate.concerned citizen etc.
Here is a tesla in the salvage yard.https://www.iaai.com/vehicle?itemid=23943967&rownumber=20&loadrecent=truethe attached photograph shows that the top ball joint on the front rh wheel has separated causing gouging of the tire tread. The wheel is displaced towards the rear of the wheel well which is most likelythe cause of the fire.the fire has been hot enough to melt metal so it is almost certain that the lithium batteries were the source of the fire.please investigate the problems with tesla suspensions and also the issue of battery fires.lithium battery fires burn burn extremely hot, emit toxic fumes, and are difficult to extinguish.i request that you investigate the circumstances of this incident.i am not the owner, just a very concerned citizen.date of incident is an approximation.
Pulling my car out of my driveway, i attempted to reverse the car into the garage to charge it.after putting the car in reverse i heard a loud pop noise and the steering wheel refused to turn.attempting to turn the wheel at all resulted in a grinding noise that made the car undriveble.after a tow truck was called, we noticed that the entire front driver side wheel was shifted backward and was resting on the rear of the wheel well liner.the air suspension controls would not allow me to move the height of the vehicle and instead were locked at "very high".
Here is another crashed tesla in the salvage yard.https://m.iaai.com/vehicledetenc.aspx?auctionid=0&itemid=22938755&rowid=3&pagesource=vehicleresults#the back lh suspension is ripped away. The air suspension appears to have failed which might account for the damage around all the wheels. No sign of a major impact to the car.the number of wrecked teslas is extremely high in relation to the relatively small number of cars on the road particularly considering the owners are mostly mature and conservative drivers.i am only playing amateur crash investigator because i believe that most of these crashes would not attract the attention of official investigators but would be handled as routine traffic incidents by local police who might not notice the pattern of failures.i believe that the tesla situation is unique.there is a culture of denial and cover up by the company and by owners.there are no independent dealerships that could report problems. Ex-employees report a dictatorial work environment that discourages reporting of problems.even on the tesla internet forums owners that speak about defects are abused and intimidated and accused of making false reports in order to drive down the share price.please inspect some of these crashed cars and also some random samples of the fleet for problems in the suspension and for seized brake calipers as previously reported. Example being the cpo car delivered with seized calipers.https://teslamotorsclub.com/tmc/threads/4-bent-wheels.75765/cubldr97, aug 18, 2016i purchased a cpo 2013 model s85 in feb of this year.here is what i got in an email...the technician also noticed all 4 caliper pistons are seized and the sway bar link has excessive play."
I was turning into a parking lot on friday, oct. 2, 2020,when suddenly i heard a grinding noise from the front right wheel.after parking, i couldn't see anything wrong.when i left, the noise continued, and although the car was driveable (less than 25 mph), the grinding noise continued whenever i turned the wheels at all.fortunately, i was only about a mile from the local tesla service center so i drove the car directly there. Although the car did turn, it was not turning as sharply as it should.but it was enough to get me there and into the parking lot safely.at that point, the right front tire looked like it was pushed back against the rear of the tirewell.we looked under the car and saw a detached control arm on the right side.they fixed the part and returned the car to me the following week.
I just joined the broken forelink club. My 2015 s p90d developed an erratic low "thump" sound from the front end while driving home - fortunately on low speed streets. Next day i planned to take it to the service center to have it checked, but while backing out of the driveway, turning the wheel to the right to join the street, it made an ominous crunching sound and shut off. Finally, the car rebooted and i slowly moved up the driveway and stopped. When i turned the wheel to the right, i could see the tire hitting the rear of the wheel well - the car again shut itself off. I called tesla roadside service, a flatbed came, the car rebooted long enough to straighten the wheels and get the car on the truck. The truck driver said he had seen this before, and that whole wheel wells had disintegrated. They replaced both forelinks with "improved" parts. It is frightening to think of what would have happened at 75 mph on the freeway! i'm not sure how much i trust the repair from what i have read in the tesla forum - numerous such failures - but i will certainly keep an ear out for low-frequency thumps - another vigilance task. This should have been a recall. Shame on tesla . . .
Here is a tesla in the junkyard.https://www.iaai.com/vehicle?itemid=26516457&rownumber=54&loadrecent=truewheel fallen off again.photo attached.this is becoming rather boring for me and for you.the solution is to have these dangerous cars recalled immediately.please do so.concerned citizen etc.
Here is a tesla in the junkyard.https://www.copart.com/lot/18211677/photosboth wheels on the left hand side have fallen off.the top ball joint on front lh wheel has popped apart.the right hand back wheel has gone all whompy.that would make the car rather difficult to drive.please investigate the reason why the tesla loses its wheels so often.thank you.
Here is a model x in the junkyard.https://www.iaai.com/vehicledetails?itemid=34369828&rownumber=4&similarvehicleitemid=&isnext=&loadrecent=trueit has been in a rollover crash and has bio-hazard stickers.occupants have certainly been injured.the left hand side of the car is almost completely undamaged but the left hand rear suspension has snapped off.that wheel is lying on the ground next to the wreck.it does not have so much as a broken spoke or damaged tire.it is highly likely that the cause of the rollover was the left hand suspension failure.in any other make of car even if a wheel received a hard impact it would be the wheel itself that would break and not the suspension itself.this is not a one off freak accident. There have been hundreds of similar cases of suspension breakage on teslas.if tesla needs to use alloy suspension parts for weight reduction in order to achieve ludicrous acceleration then at least it should be using better quality castings and regular inspection and crack testing.same thing applies to tesla employees and officers.there is a child seat in the back of this tesla.how many dead children does it take for you to launch an investigation?please do your job and demand a recall of these cars which are simply unsafe at any speed.thank you.outraged citizen.
While stopping quickly on the freeway, a terrible sound emanated from the left front wheel. I pulled off the freeway thinking something was caught on the wheel/tire to find the back of the lf wheel well cover lifted up and pressing against the tire.once roadside got there, the tech showed me how the "a arm" had split and come off of the ball joint and dropped down and was interfering with the wheel. Service says "more than likely the forelinks were not appropriately torqued, so while drive (sic) they became loose and cracked"this could have been a serious accident if the a arm had come loose at speed. What caused this?
Please note: i have supplied the vin of a different car in order to be able to file this report.i have also supplied a made up address but only because i needed to so as to comply with the website requirements. I have reported previously that the suspensions of the tesla model s have a design weakness.here is further proof.this report was posted on the tesla motor forum today and shows a photograph of a car whose suspension has collapsed after running over a pothole.this pothole was not bad enough to damage the car, the wheel or the tire but the suspension has collapsed and canted over at a severe angle.i'll quote from the post in case it gets deleted from the forum.(i've saved a copy)pothole in vidor texas took the p85 downthis was going to be an awesome road trip note, but unfortunately instead it's a tale of caution. On mile ~800 of the trip, we followed the gps directions to get off the highway to skip some traffic. Unfortunately the expected on ramp was closed, so we ended up on a poorly maintained stretch of feeder road just outside vidor. Right after the forced u-turn so we didn't end up in the neches river, i avoided a pothole only to hit another... And this one was bad. So bad, in fact, that we became one of three cars with our hazards on right after it due to damage to the cars. I thought i had popped a tire, but when i got out, it was much worse. My rear passenger tire is now at such a strong camber that it is rubbing the wheel well. We have now been stranded for 2 hours while a tow truck drives in from houston to pick us up and take us to the tesla authorized repair shop. Wish us luck.phototexas registration number is p05283
Please don't think i am making frivolous complaints.there is a pattern of suspension failures.this one has resulted in a very serious crash.2015 tesla 70d is for sale at salvage company iaai.https://www.iaai.com/vehicles/vehicledetails.aspx?itemid=20460578&rownumber=2&loadrecent=trueit has been involved in a major nose-tail crash.the back wheel is skewed over in the same manner as the other damaged cars that i have reported to you.there is zero damage in that area of the car and no reason for the wheel to be skewed like that.an investigator that wasunaware of the string of similar events may have overlooked the skewed wheel and assumed it was just another tail-ender accident.a possible scenario is that the wheel skewed sideway andcaused a sudden stop without brake lights coming on.please investigate this because there are far too many cases of suspension failure which points to a design weakness.
Here is a report of a fatal crash in hawaii.http://www.staradvertiser.com/breaking-news/maui-woman-dies-in-head-on-crash-in-paia/here is the wrecked tesla for sale as a salvage wreck.http://www.copart.com/us/lot/26810486?searchid=935758582the front rh side is badly damaged and the wheel is missing. This may be have been caused by the collision with the nissan.the rear lh wheel is bent over at an extreme angle which is typical of rear suspension breakage on the tesla.there is no impact damage to the lh rear of the car that would account for the wheel being slanted over.can you please investigate the possibility that the problem with the rear wheel was a contributing cause to the crash.
I was driving my tesla model s slowly on a busy downtown street lined with parking spaces. Speed was less than 25 miles per hour. I braked to allow a car to pull out of a parking spot and my car made a loud noise. I tried to continue driving but the noise continued so i pulled into the parking spot that had been vacated by the other driver to see what happened. There was windshield wiper fluid leaking from the front wheel well and a visibly broken control arm at the front left wheel. I think that is what the part is called but i am not certain. There is a picture of the broken part attached. The wheel well was damaged and the trim at the bottom of the door was loose. There appears to be no cause for this failure as there was nothing in the road, no pot holes, no objects, no bumps. The car was driving fine before this occurred. The failure occurred about 3 minutes after i started the trip. Speed was low the entire trip as i was leaving a restaurant in a downtown area full of pedestrians, stop signs and parking spaces. The car was not drive-able following this failure since the front wheel was no longer supported. Tesla sent a tow truck to take the car to their nearest service center.
Here is another tesla freshly arrived in the junkyard.https://www.iaai.com/vehicle?itemid=24528296&rownumber=52&loadrecent=true&isnext=trueit has been having a very bad day.the front wheel has fallen off and the back wheel has gone all whompy.please investigate.not an owner, just a concerned citizen banging his head against a wall.thank you for your time.
The information that is being provided should be added to a previous submission that was incomplete. - what component or system failed or malfunctioned, and is it available for inspection upon request? yes, the vehicle is available for inspection.see attached estimate from tesla for repairs.at slow speeds, when making a left turn out of the driveway or into a parking space, i noticed something is wobbling in the right front tire suspension. It was not tight. It resembles a loose ball in socket wobble. It was first felt with approximately 98,000 miles on the vehicle. The vehicle was taken in for the last checkup prior to the end of the extended warranty, but the problem was not discovered. I did not understand what was wrong with the vehicle until i took it in to tesla to have a nail removed from the left rear. There is no excessive wear on my tires. I was informed that the vehicle needs $3660 in repairs to replace the suspension on all four wheels at 106,640 miles. Many of the miles on the vehicle are from interstate driving. The elevated rack inspection also revealed that the rear driver side wheel wobbles back and forth. Now i question the condition of the springs and struts.- your safety or the safety of others put at risk? a failure in a joint such as a tie rod end or a ball joint, or one of the solid parts, a vehicle with a broken steering linkage part cannot be relied on to turn when you want it to.experts say, "suspensions are composed of too many different parts to list, but almost everyone is necessary for safe driving; any broken suspension part will have some negative effect on a carā€™s handling, steering, or braking, and a car with a broken suspension piece not listed above should not be driven lest you endanger yourself and others. Vehicle does not give any warnings that these parts are failing. I am currently on my 3rd set of tires, michelin, goodyear, michelin all oem. You would expect all parts designed for a tesla be of the highest quality.
Here is further evidence that indicates tesla suspensions are ridiculously fragile.https://teslamotorsclub.com/tmc/threads/ball-joint-failure-on-2015-ms70d-at-11k-miles-tesla-wont-cover.88051/snip:i turned the wheel to back out of my garage at 6:30am, and heard a thump. Called roadside assistance, sent a tow truck, they said the right front ball joint was brokenthey towed the car to the certified bodyshop and the rep laughed and laughed and said this is all he ever sees. A ball joint sheer the driver doesn't detect and then boom. Owners are failing to report these problems to nhtsa due to peer pressure from fellow tesla owners and because most of them are tesla shareholders.tesla does not appear to have proper quality control that would allow information about these failures to be passed up the line so that the problem can be corrected.please investigate these failuresball joints should not be snapping on late model cars just as a result of a small pothole.thank you.concerned citizen.
Another model s in the junkyard.http://www.copart.com/us/lot/23726316?searchid=1302071014front suspension twisted and bent. No collision damage forward of the wheel that could have cause the suspension to be damaged like that.please add this to the list of suspension failures
This 2015 tesla model s with just 7000 miles on the odometer has just arrived in the salvage yard.https://m.iaai.com/vehicledetenc.aspx?auctionid=0&itemid=21562496&rowid=1&pagesource=vehicleresultsit appears that the air suspension has collapsed.there is no collision damage but the driver airbag has deployed suggesting that the car had a sudden extreme deceleration.owners have been complaining on the forums that their air suspensions have collapsed and that the tesla does not have bump stops to prevent the suspension bottoming out and the wheels jamming in the wheel wells.example:air suspension failure with very unpleasant results | tesla motorshttps://forums.teslamotors.com/en_au/.../air-suspension-failure-very-unpleasant-resul...jul 30, 2015 - first the good part: tesla 1-800 roadside folks were very good, the tow-truck driver was very good, and the service center was very good.tesla claims in a blog post that they have been given the ok by tesla and there has been no problem found with the suspension.https://www.teslamotors.com/blog/grain-of-salti am disinclined to believe that is the case.please investigate.
I am raising this as a major safety concern in the public interest.this car is for sale at a salvage auction.https://m.iaai.com/vehicledetenc.aspx?auctionid=0&itemid=21255219&rowid=10&pagesource=vehicleresultsthe tip of the steering knuckle has snapped off at the same point of weakness as has happened in many other incidents.the fact that this is a 2015 car shows that the design/manufacturing defect has not been rectified.the wheel and tire are relatively undamaged.the pattern of failure points to this weakness being the cause of crashes and not damage that occurred as a result of the crash.failure of this part under braking load would cause the castor angle to go badly wrong and cause the wheel to violently swing to one side.the steering rod is fractured in many cases and it is likely that the sharp end of the broken rod spearing into the wheel rim is the cause of so many sliced wheels as shown in flickr albums. Https://www.flickr.com/photos/136377865@n05/albums/with/72157664301101256once again, i am reporting this to protect the public.these cars are on the roads all over the world and present a serious danger to the public.i have used a fictitious usa address to comply with your website requirements
Here is a website from china which shows a tesla in the middle of a city where it would be impossible to travel at high speed.http://chuansong.me/n/301825551833the back suspension has completely torn away.this is a high resolution photograph and you can see that the tread has been totally worn off the tire and it has partially melted from the heat.a chinese speaker would be able to get more information from the website than i can get by using google translate.please investigate this as a matter of urgency.
I own a 2015 model s - 85d / mileage 42967 purchased september 2015. On july 11, 2021, i visited family in il and returned to my residence.i was heading to the grocery store and backing the car out of the driveway by the garage door going 5-10 mph.as i turned to the left to back out, i immediately heard a squeaky grinding noise by the front left driver-side of the tire area.i moved forward and backwards to straighten the car and heard the grinding noise again.i also felt the left front driver tire rubbing into the wheel well liner around the tire and a little wobbly.i very felt uncomfortable and decided not to drive the vehicle and parked it in the garage until it was towed.i was without my vehicle and drove an alternate vehicle with gas. I called tesla on 7/12/21 to inquire and was inform i may need a wheel alignment and scheduled appointment for 8/2/2021. There was the risk and danger of having a severe accident as i did not feel safe hearing the grinding noise. On sunday, 8/1/2021, as i pulled the tesla out of the garage to be towed this friend noticed the left tire moving from side to side.i updated my tesla appointment and informed them of this issue. I received a call on 8/3/2021 from the tesla repair technicianstating the problem was a broken suspension joint with the front driver front fore link.my thought was ā€“ ā€œwhat if this had occurred and broke while on the highway driving 65-70 mph?"i immediately went online to google and found the article that tesla posted a 2017 service bulletin about the fore link suspension.i informed the tesla repair center about the article and asked if tesla would cover the repair expense since my vehicle problem has the exact issued addressed by elon musk. I had to pay $978.36 repair bill.there was no inspection except the tesla repair center.there was no warning indication, alert or message for this critical failed nor correspondence from tesla regarding the critical suspension problem
Please note: the vin of the actual car that is the subject of this complaint is unavailable therefore i have used the vin of another tesla of the same year and model in order to be able to make this submission.this complaint is about suspension failures in teslas.here is a tesla in a salvage auction in england.https://www.copart.co.uk/lot/37735131/clean-title-2015-tesl-model-s-p8-wolverhamptonthe only damage to the car is that the front wheel and suspension has been wrenched off. No air-bags have deployed and there is no impact damage anywhere on the bodywork.photographs attached with this submission show the broken suspension and detached wheel.i believe that the cause of so many teslas having wrenched off wheels is very simple.circumstances can occur in which full braking is applied to a wheel but the motor is still at full power. The electronics are not infallible. Glitches can occur.even if power to the motor is shut down there is still massive stored energy in the rotor of the high rpm electric motor which acts as a massive flywheel.the suspension linkages are not strong enough to withstand the torque which is then applied. It is even worse if the abs or traction control pulses the brakes because this then gives a hammer blow effect.this failure can affect either the front wheels or the rear wheels.there have been many similar cases of torn-off wheels.you can see examples here https://www.flickr.com/photos/136377865@n05/albums/72157719033036968please take action.it is obvious that tesla is refusing to remedy the situation.
Excessive corrosion on steering u-joint causing lockup and excessive force to turn wheel, requiring repair.excessive corrosion on control suspension arms, requiring repair.
Here is a tesla in the salvage yard.https://www.iaai.com/vehicle?itemid=24331835&rownumber=24&loadrecent=trueit has not been in a crash.the front rh suspension has fallen to bits and the wheel has gone extremely whompy.this is becoming ridiculous.please open an investigation into this tesla suspension problem.
Here is another tesla in the junkyard:https://www.salvagereseller.com/cars-for-sale/24795207-2015-tesla-model-s-85-sun-valley-caall four wheels have gone totally whompy.this is not just a joke.lives are at risk.please take action.thank you.concerned citizen.
Another model s with a broken front suspension steering knuckle.http://www.copart.com/us/en/lot/23161406there is no damage to the wheel and no impact damage to the car that would explain the components snapping off.by magnifying the photograph of the front rh wheel it is possible to see that there is a deep groove worn into the tire which is well below the level of the tread on the undamaged portion of the tire.it is almost certain that this damage was caused whilst the car was still rolling forward and was most likely to have been the cause of the accident.there is a pattern of failure in the tesla which seems to be caused by weak alloy suspension components.please investigate this matter.
Here is another tesla in the junkyard:https://www.iaai.com/vehicle?itemid=27797817&rownumber=76&loadrecent=trueit has not been in a crash except that another car seems to have given it a very slight bump up the clacker.what is very interesting is that the lh front wheel is pointing straight ahead but the lh wheel has gone all whompy.this probably caused the tesla to slow down unexpectedly causing the car behind to boink it up the rear quite vigorously.please be so kind as to investigate this.thank you
Here is another tesla in the junkyard:https://www.copart.com/lot/26110488it has not been in a crash but the suspension has collapsed and the front wheels have gone all cross-eyed and whompy.this would tend to make it difficult to steer.please do something about these ridiculously unsafe electric jalopies.thank you.concerned citizen.
Here is a tesla in the salvage yard.https://m.iaai.com/vehicledetenc.aspx?auctionid=22126555&itemid=23722036&rowid=11&pagesource=vehicleresultsthe photographs show that one of the lower suspensiopn arms has snapped.the worn tire proves that this occurred while the vehicle was in motion and this was not caused by impact damage.there have been about 100 similar failures.please investigate this urgently. Lives are at risk.
Here is another tesla in the junkyard.https://www.copart.com/lot/43916706/photosit has major front end damage, the suspension appears to have collapsed.the back rh wheel which has not suffered any impact damage has gone extremely whompy.given the many other examples of teslas with snapped suspensions it seems highly probable that suspension failure caused this crash.please investigate.
Another model x in the junkyard.https://www.copart.com/lot/56210209/photosno crash.... Just the usual whompy wheel.please please please get these things off the public roads.they are unsafe at any speed.thank you.keef
Here is a tesla model s in the wrecking yard. Http://www.copart.com/us/lot/14952156?searchid=1571797569the front suspension has broken and the wheel has been sliced in half while it was still rotating.this effect can be seen in many wrecked teslas.normally it would be expected that the brakes would be applied hard prior to a collision and therefore the wheel would not have revolved sufficiently to pare the wheel in half.the suspension components in this car are made from hollow extruded aluminum and it seems probable that there is not sufficient margin of safety for such a heavy high performance car.please look at all the example of similar faults on flickr https://www.flickr.com/photos/136377865@n05/sets/72157661343139261/please investigate this to prevent further accidents.
Here is a tesla in the junkyard:https://www.iaai.com/vehicle?itemid=26419239&rownumber=95&loadrecent=trueit has been hit from the rear but the attached photographs show a skewed rear wheel and broken suspension linkage which is very likely the reason that the car suddenly slowed/swerved causing it to be hit from the rear.the alloy lower suspension arm has snapped.the wheel and tire are undamaged.it is highly improbable that collision damage was the cause of the broken suspension arm since the tire would have absorbed most of the impact.from the crash testing videos it is evident that the tesla wheels are very fragile and ought to have broken before the suspension did.this looks once again to be the fault of poor design and manufacturing of the cast alloy suspension parts in the tesla.please investigate.concerned citizen etc.date of incident is an approximation.
In a parking lot traveling 5mph ran over an elevated speed bump on left side of car when heard a snap in driver rear wheel area. Pulled over into parking spot and tire was cantered. Control arm had snapped. Had 65k miles and tesla told me it was not under warranty yet the new control arm looks much sturdier and different then the old one. I have pictures of both but this is a real problem for these 2015 and before models. Please help.
I was driving my car to work and accidentally scraped the front right wheel on a curb near a roundabout on an old/narrow seattle street (there was oncoming traffic and parked cars so i had very little room on my right and mis-judged). The paint on the wheel was pretty badly scraped up but otherwise the car was fine (no body damage) and the wheel had no visual structural damage (the car's alignment was not affected). I continued driving to work without issue, including 5-6 miles on the highway at 60mph. When parking in the underground garage at my office 20 minutes after the curb incident, i turned the wheel to the left to adjust my car in the parking spot and heard/felt a rubbing sound, followed by a loud clunk. The front right of the car dropped and the wheel fell off the suspension and was wedged under the front of the car. The car was disabled and had to be towed to tesla.given the amount of force applied to the wheel by the curb and the lack of other symptoms, it seems unlikely that any normal, stock suspension should fail as it did with this car. It appears a bolt on the lower control arm sheared off completely when i was parking (and had probably been fatigued by the curbing incident).
Here is a newspaper report from germany.http://www.echo-online.de/lokales/bergstrasse/kreis-bergstrasse/zwei-maenner-nach-verkehrsunfall-in-auto-eingeklemmt_16183699.htmtwo men seriously injured when model s swerved off road.the snapped off front suspension with half the wheel attached is lying on the ground 10 metres in front of the car.the wheel has been sliced in half whilst still rotating.the report states that the car was travelling on a straight section of the freeway, braked for roadworks and suddenly veered off road.please add this to the list of crashes that seem to have been caused by collapsing suspensions
Tesla model s had been sitting in my driveway for 2 years, sue to a medical condition i had.at near the end of 2 years i walked down to examine the car, noticed the car had settled down onto the tires.i had it charging continuously, but apparently the charging operation had faulted, and the car was dead.i charged the 12v computer battery, then charged the 400 volt traction battery.i turned it on but could not move far because there was some interference between tires and inside the fenders, when i would hit a bump.i waited for the air suspension to be pumped up, and drove the car to head for a tesla supercharger station.the trip there felt squirrely and assumed it was my studded snow tires.at the supercharger the steering got very difficult, and when i left i haqd to drive carefully to feel comfortable to my home.i researched online, found the electrified garage in seabrook, nh and set up a service appointment.they discovered i needed replacement rear air shocks and a new steering box.they explained that because the shocks were not moving for 2 years, they developed a corrosion between dissimilar metals (steel and aluminum) on the shocks.that resulted in corrosion on the steel, and corrosion on the aluminum, allowing large o-rings to expand and leak air.the repair shop said they only see that with teslas that sit unused for a time.i emailed tesla notifying them, but they never responded, perhaps because by then i was 14 months beyond my warranty. I will put in a different complaint for the failed steering box. Mileage at incident was 7,690. The corrosion and rust could have been defeated with appropriate engineering, such as a plastic shield between steel and aluminum.
I noted a clunking noise on the driver side wheel area while driving.i ask for help from service, but everything is automated and they made an appointment for a month later.a few weeks after reporting the noise, i was breaking when my driver side front wheel seem to give way and the car started to skid.the affected wheels seem to be scraping the wheel well.not much help from the service app and suggested i get it towed 200 miles away at $1100 so they could evaluate.my local tire guy saw the broken left lower control arm and said this was all over the internet and class action suit had just been filed.telsa has been unresponsive and inaccessible due to their automated system.so far bill to fix is over $4,000.
Here is a tesla in the junkyard.https://www.copart.com/lot/22155996/photosthe back suspension has completely ripped off.it looks highly unlikely that this failure was caused by a collision and it seems far more likely that this the long is yet another case of these suspensions failing under the strain of acceleration or braking due to to alloy components being too weak for the job.had this happened at high speed multiple fatalities could have occurred.please investigate.(i am not the owner, date of crash and circumstances are estimates based upon the photographs.)
Here is atesla in the junkyard.https://www.iaai.com/vehicle?itemid=27048301&rownumber=13&loadrecent=trueit has been in a major accident and is extensively damaged.the rh back wheel has gone whompy.the tread on that tire is completely worn down to the canvas.the car must have been driven for several miles with the tread rubbing against the bodywork until eventually the suspension broke off completely.this exact same failure has been reported many times.a high quality photograph of an incident that occurred in china is also attached for purpose of comparison. The same result, driver is unaware of the problem until the wheel finally snaps off.this is a design/manufacturing failure.please investigate.concerned citizen etc.
Front suspension failed at 64,xxx miles. Loud rattling at low speeds and over any bumps or driveways. Tesla said it was a wear and tear item but at 64k miles, suspension should not have failed.
Yet another tesla model s with the suspension broken and the wheel completely fallen off.car has only travelled 500 miles and has not been in a crash.no impact damage that could account for the suspension breaking loose.http://www.copart.com/us/lot/35327875not only are there multiple failures like this but there appears to be a determined effort to suppress reporting of the issue.here are links to the cached version of a forum thread with owners report and photographs of broken suspension parts.page 1https://webcache.googleusercontent.com/search?q=cache:woghkxvbyx0j:https://teslamotorsclub.com/tmc/threads/the-rear-axle-shaft-broken-without-reason.67935/+&cd=1&hl=en&ct=clnk&gl=aupage 2https://webcache.googleusercontent.com/search?q=cache:ds6c8vtd4lcj:https://teslamotorsclub.com/tmc/threads/the-rear-axle-shaft-broken-without-reason.67935/page-2+&cd=1&hl=en&ct=clnk&gl=aupage 3 https://webcache.googleusercontent.com/search?q=cache:rhdchcnzhbyj:https://teslamotorsclub.com/tmc/threads/the-rear-axle-shaft-broken-without-reason.67935/page-3+&cd=1&hl=en&ct=clnk&gl=authe thread has been deleted despite it being of vital importance to warn of the dangers.i intend to report this situation to the fbi because i believe it falls within their jurisdictionplease take action before there is a fatal accident..please note: fictitious usa address and phone number used to suit your website requirements.my genuine email and contact details have been provided on this submission
Front passenger control arm is broken, pushing the tire into the wheel well.i was reversing in my driveway when i felt the drag on the passenger side of the car.i got out and looked around the vehicle and saw a metal piece snapped.i could not move the car, as the tire was pushed into the wheel well.called for a tow truck.this vehicle was manufactured in fremont, ca in 08/2015, with the other vehicles sold to china, which are now being recalled for the same reason.
Please note that i have used the vin of a junkyard tesla to file this complaint since the vin of the affected car is unavailable.here is a forum post in which an owner provides 100% proof of his steering knuckle snapping in half and nearly killing him.https://teslamotorsclub.com/tmc/threads/front-drivers-steering-knuckle-fractured-while-driving-at-55mph-video.199103/snip** driving on the expressway, and a huge bang violently shook the car, as if i ran over a huge pothole, knocking my dashcam off its suction mount. Luckily i was able to keep it under control and pulled it to the shoulder. I get out and see the left side of my car is slammed to the ground, and the fender is riding on the tire.i limp it to a safer spot in a nearby parking lot, and take a look. The steering knuckle casting is fractured at the bottom of the air spring! tesla roadside says they see nothing remotely wrong with my car, so i'll need to pay for the tow myself.i haven't heard of this before, and it doesn't seem common. I'm assuming a casting defect caused a crack that propagated into a complete fracture. Luckily my dashcam shows that this wasn't caused by hitting anything, as i'm sure that's the likely reason sc would give for a casting to fracture like that.**these steering knuckles are made from poor quality cast alloy and this same failyre has happened to many other cars.please recall these deadly contraptions immediately.thank you.keef
This car is up for sale as a salvage wreck.https://m.iaai.com/vehicledetenc.aspx?auctionid=0&itemid=20015788&rowid=2&pagesource=vehicleresultsthe front suspension has collapsed and the front wheel hs been sliced in half by a suspension component whilst the car was still in motion.the other wheels on the car are skewed or missing.same, wheel sliced in half effect can be seen on this other car which subsequently caught fire.https://m.iaai.com/vehicledetenc.aspx?auctionid=0&itemid=19224036&rowid=1&pagesource=vehicleresultsthere are many other cases of model s wheels becoming skewed or detached.examplehttp://www.inautonews.com/crashed-tesla-model-s-spotted-in-californiathis forum post may perhapsexplain the problemhttp://my.teslamotors.com/forum/forums/air-suspension-failure-very-unpleasant-results"the right front air strut failed due to a leak which caused the whole front of the car to drop so much that the wheels were rubbing against the inside of the wheel well, and the front of the car was rubbing on the ground."please note that i have supplied a dummy usa address in order to be able to file this complaint.i am not a us resident but teslas are sold in my country and i am very concerned about the danger posed by this vehicle.
Another model s with the back wheel skewed at a crazy angle.https://m.iaai.com/vehicledetenc.aspx?auctionid=0&itemid=22250192&rowid=11&pagesource=vehicleresults#it appears that the air suspension has collapsed causing all of the wheels to be jammed up in the wheel wells.please continue with your investigations into this matter.whilst the letter of the tesla ndas do not specifically prohibit owners reporting faults to nhtsa the spirit of the agreement would probably dissuade owners from reporting problems.
Backing up in my driveway at 2 mile per hour, right rear suspension collapsed.car transported by flatbed to tesla cleveland. Extensive repairs including to right front suspension.i note 42 other complaints of similar to nhtsa on tesla model s 2015-7 year models.
That's the whompiest tesla i ever did see.https://www.copart.com/lot/55588059/photosplease investigate.perplexed citizen.
Here is a tesla in the junkyard:https://www.copart.com/lot/28880838/photosthere is no damage to the bodywork and it has not been in a collision but the suspension has collapsed jamming all the wheels up into the wheel wells and causing the car to stop so rapidly that the air bags have deployed.it is only by good fortune that this did not cause a collision with another car.itis a proven fact that the air suspension on teslas does not have limit stops and is prone to this kind of failure.the auction listing for this car notes that it has suspension damage.this car is a danger to road users. It is badly designed, shoddily constructed, and the culture at tesla discourages problems like this from being reported so that the issues can be addressed at the source.please take action.thank you.concerned citizen.
While backing out of the garage on a level surface we heard a loud pop. Unsure what the noise was i did a walk around the car but did not see anything unusual. We drove the car to the mountains at speeds up to 55mph. As we started to drive home we heard more sounds like something was loose in the suspension. We called tesla emergency road service and asked if there was a history with suspension issues. We also asked if it was safe to drive home. The tech said there was no service bulletin on the suspension. He was unsure if it was safe to drive. We did drive the vehicle some distance out of the mountains without incident. We stopped to visit a restaurant and we heard further sounds from the suspension on the driver's side of the vehicle. Inspection showed that the left front drivers wheel had moved back out of center in the wheel well and had rubbed the wheel well liner. From this point the vehicle was towed to the tesla service center. We later learned from an internet search that even at low speeds without any shock to the suspension, tesla model s control arm/fore link assemblies failed in 2015 vehicles. This is a dangerous situation and could be catastrophic if the failure occurred at high speed. We should have been informed that there was a history of failures and it was not safe to drive. We feel that both the front and rear suspension of the 2015 are prone to failure and should be recalled for safety reasons. Although the tesla is almost 5 years old the vehicle has just 23,170 miles. Suspension failures should not be happening at this point.the tesla service center did replace both left and right lower fore link assemblies as a good will measure since the car was no longer under warranty. .
Issue 1). Ever since i bought the car i noticed the drivers seat felt cooked causing low back pain. Eventually the seats power adjustment would only retract one side so it could not be adjusted evenly and i had to pay to have a whole new seat replaced issue 2). I have the 85 kw battery and after an update my battery capacity was reduced 10%. I was told it was due to risk of overheating the battery fire risk tesla never resolved the issue and never reinstated the missing 10% charge capacity 3). The suspension had failed as i was driving over a speed bump less than 10 mph and the bottom of the car scrapped the pavement.i had to pay out of pocket to replace the suspension
My infotainment mcu goes blank or is completely unresponsive. This will happenintermittently and without warning. Sometimes i get in my car and the screen remains blank for the entire drive, cutting off access to vital performance features of the vehicle, as well as disabling airbags. I've already taken this to tesla under their 'warranty program', but they refuse to do anything other than reset the computer. They will not repair or replace anything.
Please note, vin of a random tesla used to make this complaint.this is a complaint about the broken fore-links which affects all tesla cars.the tesla forums have dozens of reports of forelinks breaking.go to https://teslamotorsclub.com/tmc/find-new/10309935/postsand enter "broken forelink" "suspension failure" or similar.an expert has now given his opinion.snip **electricdave,you have provided the proof of the primary failure mode these are experiencing!their casting is probably cooling too quickly at that end as the break appears at the end where the liquid metal is poured in. You see how jagged that break is? that is the boundary where the two sides of the mold tried to join, and didn't quite fully join before starting to cool and crystallize. I am not a casting expert, but my limited experience would suggest they need need to increase the pool of metal above the part so this section can fully join together, or pour that end as a solid, and then drill the hole out during machining. Probably doing both should yield the properties that they need. If this were an airplane and that was a device controlling a flight control surface, it would be recalled. **source: https://teslamotorsclub.com/tmc/threads/another-front-suspension-control-arm-failure.114967/page-10to make things even worse musk has now unleashed games to play in the tesla that use the steering wheel as a game controller and put huge forces on the linkages by "dry steering"photograph of broken links showing bad casting is attached.
On september 25, 2020 as i was backing into my garagei had the wheel turned to the left and there was suddenly a loud noise and the right front wheel appeared to have disconnected from the axle.
Here is a tesla model s in the junkyard.https://www.iaai.com/vehicledetails/35042733?rownumber=1it is totally burned out.it looks as though the fire started when the car was stored in the junkyard.since there is burned and melted debris surrounding the car.ithe front lh wheel and suspension assembly is no longer in its rightful place.instead of being bolted to the car the broken steering knuckle is stashed in the front seat. This is most likely because the tow-truck driver picked it up off the ground at the scene of the crashand threw it inside the car.i am wondering how much longer you will allow these deadly defective cars to roam the highways.nhtsa database has hundreds of complaints about this.many owners are now coming forward and lodging complaints but there would be many more owners that have been persuaded not to file complaints.here is an example: https://jalopnik.com/one-week-old-tesla-model-x-has-catastrophic-suspension-1844564706snip** one week-old tesla model x has catastrophic suspension failure and the resulting twitter feed is as bad as you'd think**tesla zealots pile in to abuse the owner and discourage him from reporting.it appears that he has followed that advice.do please take action otherwise i will get very cross.thank you.keef [xxx] the unhinged.redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Vehicle has documented mcu/emmc issues that tesla avoids fixing. Hvac froze/inoperable, charging level froze inoperable to adjust, suspension settings inoperable causing scraping, disabling of autopilot and other navigation and safety features, occured mid-drive originally, now when stationary while vehicle is started it is inoperable/freezes for 7-10 minutes before turning on, often cannot select drive unless it is through the app on phone, backup camera fails/is unavailable or is very slow to appear, often after backup completed. July '20 at 64k miles dealer acknowledged emmc/mcu issues, performed soft reset, claimed worked m, yet aug '20 they had to do again. Vehicle continues to display issues associated with lagging/slow processor, dealer indicates it is not the documented issue abundantly described and consistent with issues on tesla forums across the internet. Further detailed documentation/communication available within tesla app when i submitted to tesla, but here is ancillary supporting documentation attached.
Another tesla in the junkyardhttps://m.iaai.com/vehicledetenc.aspx?auctionid=0&itemid=24196330&rowid=21&pagesource=vehicleresults#it does appear to show the characteristic signs of suspension collapse.whilst it is possible that this is the result of a collision it is alsoquite possible that it was the cause of the collision.for an expensive car that is mainly driven by older and more conservative owners than the average car it is showing up as insurance write off in an excessive percentage of cases.please investigate the circumstances of this incident.
Here is a tesla in the wrecking yardhttps://m.iaai.com/vehicledetenc.aspx?auctionid=0&itemid=22383879&rowid=5&pagesource=vehicleresults#the front tire has been wrenched off the rim and has the tread gouged away.this looks like another case of collapsed suspension with broken suspension arm peeling off the tire before the collision.
Mcu dead at 54,650 miles. Main control screen will not turn on. Has effected the following but not limited to.' no aeb (advanced emergency braking)' no controlling suspension height' no manual control of headlight lights' no blinker sounds' turn signals inoperable ' steering mode defaults to some setting (e.g. If i have it set to sport, during reboot of mcu is changes to standard or comfort, not sure but i can feel the steering wheel take less effort to turn than my normal sport mode)' no hvac (heat, cool, vent)' no defrosters' no seat heaters'no steering wheel heaters' no radio/streaming' no app connectivity to control the car' no ability to see the car charge status from app' trip a/b' profiles' user settings' homelink' bluetooth pairings' no rear view camera' no parking sensors
Please note i have used a fictitious address to satisfy the requirements of the website.i am not a us resident, just a concerned citizeni have already reported that there is a problem with the tesla rear suspension and i am finding several case where the front suspension has failed and caused a crash.this vehicle has crashed and burned and is for sale as salvage.https://www.iaai.com/vehicles/vehicledetails.aspx?auctionid=0&itemid=19224036&rownumber=0&loadrecent=truei have enlarged the images and you can see that the lh suspension has come apart and the suspension arm is lying on the ground.the front steel safety girder is undamaged so the suspension could not have been damaged by hitting an object.the rim and spokes of the wheel are intact also.the crash(?) caused a fire in the battery pack.i believe these cars pose a serious risk to the driver and other road users.
I was at the drive-thru banking, sitting stationary when suddenly the car accelerated at full speed, out of my control, i could not brake. Finally, the car stopped with a red error message "low tire pressure"
Two days before the china recall on suspension for tesla, i had a quote to fix front aft link and rear upper link on both sides. It:'s a 2000$ job in part because of extremely expensive parts from tesla. It is exactly what was recalled in china. The guy also admitted that first versions of the links like mine were not good and that the second version was way more resistant. On many cars, this was replaced under warranty in the first four years but i have low mileage on my car with 47k miles.i thought that if china forces tesla to admit the failure, we should have the equivalent here in america.
This vehicle is up for sale as a salvage wreck.the tip of the steering knuckle has snapped off again in the same way as many other incidents.this broken part appears to be the cause of the crash and not the result of it.this part is weak and is failing repeatedly putting the public at risk.https://m.iaai.com/vehicledetenc.aspx?auctionid=0&itemid=21255219&rowid=8&pagesource=vehicleresults
The contact owns a 2015 tesla model s. The contact stated while driving approximately 25 to 30 mph, the vehicle drove over pothole and the passenger's side front and rear tires sustained blowouts. Additionally, the passenger's side front rim was fractured, rear suspension was fractured, and the rear ball joint was also fractured. The vehicle was towed to tesla (8105 big lake road, clarkston, mi, 48346, (248) 241-9321) to be diagnosed. The contact was informed that the front driver's and front passenger's side fore-link assembly, the passenger's side upper rear suspension link assembly, and passenger's side rear wheel liner needed to be replaced.the vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 89,000.
Here is a tesla in the salvage yard.https://www.iaai.com/vehicle?itemid=24164989&rownumber=17&loadrecent=trueit has been having a very bad day!the lh side has suffered major impact damage.the rh side is relatively undamaged but the back wheel has gone all whompy.bearing in mind the large number of other incidents in which tesla suspensions have failed it seems possible that the skewed rh back wheel is what caused the driver to lose control of the vehicle.please investigate this problem.note: i am not the owner, just a concerned citizen.dates and mileage are approximations.
- the right front drivers side wheel wobbles when making a left turn into a parking space. - the right front drivers side wheel wobbles when making a left turn out of a drive way when turning into the street. - it reminds you of a basketball rolling around the rim before falling through the hoop, and then falling back in-place.-this is not an everyday occurence.
This is a complaint in regard to your investigation of tesla suspension defects.please not that i have used the vin of a random car to file this complaint.the car affected is a 2015 model s but the vin is unavailable.here is page 6 of a long thread reporting similar failures.https://teslamotorsclub.com/tmc/threads/failed-rear-lower-control-arm-service-bulletin-sb-19-31-001.205172/page-6#post-5339710snip**i had the rear suspension failure happen to my car yesterday. Luckily my wife was in a parking lot, so no one was hurt.its a 2015 model, but must have been produced sometime in 2014. About 100k miles.**photographs are attached.snip**what is obvious to me as a structural designer of similar fittings, is that the part is poorly designed for anything but single use spacecraft.the ration of lug to bore diameter is literally "off the charts" as far as the design charts i have used....plus no protection from corrosion or dissimilar metals contact. A perfect storm for short tranverse stress corrosion cracking causing net section tension failure at a low level, say 5000 psi.**please look at the attached photographs.there are many thousands of these cars on the roads.the danger is increasing as the cars age.please take immediate action.thank you.keef
Slow driving in the village. At a sharp turn to right (after the stop sign) i heard scratching the front right wheel on the chassis.it was dark and i did not find something strange so i drove slowly to my house, where i had a closer look: one photo is the good suspension on the left and the other is the broken on the right.
Here is one of many threads in which tesla owners complain of rapid and uneven tire wear.https://teslamotorsclub.com/tmc/threads/ok-tire-wear-is-past-ridiculous-photo-attached.71844/there is a photo (attached) showing tires worn down to the cords on the hidden inside edge after only 5000 miles.it is very likely that owners would be unaware of this problem until the tire finally blows out which could easily cause a crash.this problem is very common and owners are resorting to extremely dangerous diy modifications to reduce tire wear.these modifications are probably illegal and could cause instability.https://teslamotorsclub.com/tmc/threads/installed-adjustable-rear-camber-links-to-reduce-rear-tire-wear.38524/https://teslamotorsclub.com/tmc/threads/upper-rear-link-build-reduces-rear-camber-to-improve-tire-wear.20378/please note that i am a concerned citizen from outside usa and have enetered a fictitious addres to comply with your website requirements.my correct name and contact details have been supplied to you.i understand that it is legal for a concerned citizen that is not a tesla owner and not a us resident to file a complaint and that i am not acting fraudulently in any way.
This a fresh example of the suspension breaking completely loose.car was involved in a minor collision with a honda but the rear suspension of the tesla has completely torn away.this may well have been the cause of the crash.note that when the entire suspension is torn loose like this the hydraulic hoses will be broken and lead to total brake failure.the report is on a forum in china. This is an american made car sold all over the world. Owners in china have been complaining of many cases of suspension failures.http://club.autohome.com.cn/bbs/thread-c-2357-51626688-1.htmlthe wheel and tire are undamaged.there is no collision damage that could account for the wheel falling off.the translation of the thread shows that the owner is complaining of a weak suspension that should not have fallen off.please look at the overall picture.there are so many cases of similar failures that prove a dangerous defectthat an investigation by nhtsa needs to be opened..
I am filing this complaint on behalf of the owner who has indicated that she has not yet filed a complaint and may not do so if she is satisfied with the response from tesla.here is the discussion thread:https://teslamotorsclub.com/tmc/threads/cracked-forelink.95637/snip : jenniferq, saturday at 7:15 pmwas driving yesterday on the freeway in ap in heavy traffic with 3 kids in the car, and the car stops suddenly and successfully, but then a terrible sound emanates from the left front wheel. Kids crying so i pull off the freeway thinking something is caught on the wheel/tire to find the back of the lf wheel well cover lifted up and pressing against the tire.once roadside gets there, the tech shows me how the "a arm" has split and come off of the ball joint and dropped down and is interfering with the wheel. Wow!service was exceptional. I was about 1 hour away from the nearest service center in friday afternoon traffic, but roadside and a loaner tesla (o.g. From 2011, so now i understand a lot more about the posts from before 2015!) showed up and we were back on our way out of town within about an hour. But, this could have been a serious accident. I wonder what caused the failure. The tesla tech says maybe improper torqueing of the forelink. Just wondering if this has happened to anyone else? my car has almost 30k miles and has had no other mechanical issues. Very unnerving, to say the least, at what could have been a serious accident if we'd been going at speed and the suspension had come apart like this then.thoughts?
Here is a photograph of the tesla that recently crashed in germany.http://www.digitaltrends.com/cars/tesla-s-accident-survivors-germany/tesla claims that this crash demonstrates the remarkable safety of the car because the teenage occupants escaped with their lives.close examination of the photograph shows that the tread of the rh tire has been worn away whilst the wheel was still rotating and that this can only have occurred whilst the car was still driving on a bitumen highway and not after going off road.i believe this is another example of suspension failures causing crashes.
Here is a model s in the junkyard.the air suspension has collapsed and the body has slumped so low that the wheels are jammed up in the wheel wells. The front rh tire and rim have been damaged.owners have reported that the model s does not have bump stops on the suspension so that loss of air pressure can have disastrous consequences."the right front air strut failed due to a leak which caused the whole front of the car to drop so much that the wheels were rubbing against the inside of the wheel well, and the front of the car was rubbing on the ground. The car became absolutely not drivable. Luckily i was parked when this happened. The tow truck driver could only do inch-by-inch turns to orient the car to face the tow truck, and then had to move it up again inch-by-inch using wooden blocks just so the wheel well and the bottom would not get damaged.why doesn't tesla air-suspension design incorporate some sort of a stopper to stop the car from going lower than the lowest functional air-suspension setting? the service center tech had the same idea!!!! at least it would be drivable when the system failed. I am very concerned how the car would handle if this air suspension failure occurred while driving 70 mph"https://forums.teslamotors.com/en_au/forum/forums/air-suspension-failure-very-unpleasant-resultsthis is not good!
I put the car in reverse and the screen was black. All the controls were stuck...fan/ac...back up camera did not work. My turning signals did not work. Tesla service center was closed so all the ac did not turn off and drained the battery all the way to 0 range. Took a lot of trouble to get to the service center the next day. They concluded the mcu was dead and had to be replaced claiming that it was wear and tear. Without any warning, the mcu crashed and comprised safety of the car with the turning signals, suspension and rear back up camera not working amongst others since the mcu controls everything. We believed tesla knew of the problem and put it on owners to replace at their own expense if out of warranty even though it seems to happen around when the warranty ends. We have 2 teslas and both the mcus died a little over 50k. It should have been a safety recall and the mcus replaced at no cost. Terrible business practice and service for such expensive cars. We are very disappointed in tesla.
Another tesla in the junkyard.http://www.copart.com/us/lot/22864206?searchid=1540816254there is no collision damage to the car bur the entire front suspension has snapped off.this is an awd model and should be expected to have a stronger suspension to cope with the added weight and power.this is clearly not the case because the suspension components have snapped offplease look at this car as part of your investigation into potential defects in the tesla suspension
While backing out of the driveway i heard a loud crack and grinding noise when turning the wheel to pull out into the street. Upon stopping a checking where the noise was coming i found that the left lower fore link completely sheared/ cracked off and the wheel was up against the back of the wheel well. ***the area where the wheel was backed up against (completely tore the liner) has the cooling tubing (now leaking) & a high voltage wireline. This could've resulted in serious issues if we were traveling at higher speeds. Tesla has failed to reach out and call back regarding the issue and the vehicle is rendered completely useless/ undrivable. I've owned many vehicles and this is most certainly not normal ware and tare! this is a big safety issue and needs to be addressed asap. Thank god my family wasn't on the highway or any road above 5mph when this happened. The damage would've been catastrophic.
Each time the vehicle accelerates or slows down/stops, it makes a loud thump noise from the rear of the vehicle, usually audible at back right portion of vehicle.tesla has diagnosed the issue on this vehicle as a cracked rear subframe.upon researching the issue online, multiple complaints and even recalls/class action suits have been filed to address this issue.in china, for instance, there are multiple recalls set up to address this known issue.however, there has not been a successful filing in the us as far as i can find.ultimately tesla should cover the cost of this repair since its a known issue on this year and model, but they are forcing us to pay ($2917.50, not covered under warranty).the problem seems to stem from what tesla calls a hard pothole or suspension event, although there has not been one on the vehicle since we purchased it, pre-owned.regardless, if the issue is known, which it clearly is, by the manufacturer, they should cover the cost of repair or recall.
Here is a tesla in the salvage yard.https://www.iaai.com/vehicle?itemid=24298768&rownumber=22&loadrecent=trueit is listed as having suspension damage and has been written off by the insurer.there is no damage to the bodywork and the airbags have not deployed.the suspension appears to have collapsed in the usual tesla fashion.it seems extraordinary that the suspension does not have bump stops to prevent this repeating failure.it is also extraordinary that the car needs to be written off rather than repaired to a safe condition.please investigate.note: i am not the owner, just a concerned citizen.date of incident is an approximation.
This is a complaint about a 2015 tesla 85d the full vin of the affected car is unavailable so i have used the vin of a similar car in order to make the complaint.reason being that this matter is urgent.here is a long thread of complaints about broken tesla suspensions.https://teslamotorsclub.com/tmc/threads/another-front-suspension-control-arm-failure.114967/page-10#post-4272985 a uk owner has posted this: ** driving down the motorway in the uk, a new smooth flat straight road, i touched the brakes to avoid a car cutting in, heard a sudden pop and then a crunch and grinding as i headed towards the crash barrier at 70mph! i managed to regain control by letting go the the brakes! i was very lucky that the car in front didn't slow down - it would have been a choice between the crash barrier & the car in front to hit! fortunately it was late evening but still had a number of near misses getting across 5 lanes to the hard shoulder.iwaited 9 hours on the side of the road to get recovered by the aa. The aa was convinced i must had hit something for this type of damaged to have occurred, hehad a closer look and was shocked that he couldn't find any sign of any impact.this happened at 4yrs & 11hrs old / 55,000 miles and just passed an mot two weeks prior, so no sign of any damage then. Mine is a nov 2015 85d vin 96,xxxmy car is just out of warranty and the sc manager was quite rude & abrupt.they repeated 5+ times that my car is out or warranty.i'm lucky not to have injured myself or others.critical suspension arms shouldn't fail so early on, considering this is known issue i expect tesla to fix this foc & replace the other front forearm as precaution.****it is unlikely that this uk owner will file a nhtsa report. This is a known defect and the subject of a tsb.the new parts are no better.there needs to be a recall.thank you.keef.
Here is another tesla in the junkyard :https://www.iaai.com/vehicle?itemid=26176475&rownumber=47&loadrecent=truethe suspension has collapsed and the front wheel has gone whompy.no air-bags have been deployed.there is no damage to the bodywork, not even a broken headlight.this is another example of tesla spontaneous suspension collapse.the alloy suspension components are too weak for the purpose. They have insufficient margin of safety. The cast alloy parts are prone to casting defects making them dangerously weak.please investigate.concerned citizen etc.
Here is a tesla model s in the wrecking yard.the front tire is wrenched off the rim and this appears to have happened while the car was still rolling forward.even though there has been a major collision the air-bags have not deployed.i have put together a collection of photographs of steering and suspension components from tesla cars.http://teslabears.club/t/no-wonder-the-wheels-snap-off/68the standard of construction is in my opinion absolutely appalling.tesla has gained the reputation of being the safest car in the world.i am convinced that reputation is merely the result of tesla pr hype and the myth is perpetuated by tesla enthusiasts and investors.the number of crashed teslas showing up in the salvage yards is out of all proportion to the number of vehicles on the roads.please start an investigation into the causes of all these crashes.
This is a complaint about the ongoing problem of tesla suspension breakages.i do not have the vin of the car so i have used the vin of a junkyard tesla so as to be able to complete this complaint form. Here is a discussion forum thread complete with photograph of the rear wheel canted over at 30 degrees aka "gone whompy"https://teslamotorsclub.com/tmc/threads/rear-lower-control-arm-failed.195049/#post-4731008snip *** i finally got my car back after my 85d suspension had a catastrophic failure last thursday afternoon.i was driving in congested traffic on a city street when i heard a loud thud, similar to hitting a pothole, yet there was no pothole. My first suspicion was that i either had a flat or a problem with my air suspension. I quickly pulled over, checked tire pressure and raised my suspension to high and slowly continued on. It was pouring rain at the time so i remained in the car.the car had a strange wobble to it so i slowly pulled into the nearest parking lot to examine the situation. I was freaked out when i saw my right rear wheel with it's huge negative camber. Called tesla roadside and spoke to someone who told me they couldn't tow me since they couldn't see anything wrong with the car! on my invoice, i see they mistakenly gave both right and left control arms the part number1027459-99-a, which from what i see is a 2014 part. The front upper control arms are listed as "2nd generation" and show part numbers 1043965-00-b and 1043966-00-b for the left and right arms respectively.has this ever happened to anyone before? would anyone know if my rear control arms are improved from my original ones? i'm very lucky that this didn't happen to me at highway speeds. ***tesla is covering up this problem andputting lives at risk.i petition you to investigate.thank you.[xxx]these breakagesinformation redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Here is a tesla that has been in a major collision.https://m.iaai.com/vehicledetenc.aspx?auctionid=0&itemid=22773780&rowid=7&pagesource=vehicleresultsthe rhtire is partially peeled off the rim.i would be unusual for a tire to be peeled off the rim as a result of a direct frontal impact, especially if the wheel itself is not damaged.given the fact that many photographs of crashed teslas show broken suspension parts and peeled off tires i think you should investigate this crash to determine whether the tire damage was the cause of the crash.i am filing these reports as a concerned citizen who shares the roads with these vehicles.the date of the incident is just an approximation.the number of injuries is just a guess based on the severity of the damage.if you do not wish me to submit any further reports you can contact me via email and ask me to desist.
Front end had problem, made noise for a while, made appt, then by the time appt came, something hap and rt front tire/wheel moved back into wheel well. (broke off). Had to be towed. Dealer was pretty adamant to be sure i did not hit or run over something, but when he found out i did not, then they were nice enough to cover it.the tow i had to pay, because it was out of warranty. Over 50k miles. Later they changed the suspension setup on models. I figured it was to fix problem.
This is yet another example of a tesla model s with the suspension fallen apart.https://m.iaai.com/vehicledetenc.aspx?auctionid=0&itemid=21706777&rowid=11&pagesource=vehicleresultsthis car has only travelled 2000 milesfrom new.you can clearly see the broken parts of the suspension.the wheel and tire are undamaged.this failure can not possibly be the result of impact damage and was almost certainly the cause of the accident.tesla offers owners of cars that have had suspension failures a "goodwill payment" in return for signing a non disclosure agreement.there have been hundreds of similar suspension failures on teslas but very few owners have filed complaints.here is an owner whose front suspension fell apart and he was concerned that the fault might affect many other cars in the worldwide fleet of teslas.gpcordaro, apr 28, 2016while driving on a back road at a very low rate of speed, about 5 mph. The road was rough so my air ride was at it max lift. As i was proceeding down a steep hill i heard a snap and felt my steering wheel pull to the left. I stopped the car for further inspection only to discover that my left front hub assembly separated from the upper control arm.this could have been a tragic accident causing injury or even death.tesla just informed that this is not covered under warranty, stating that the cause was due to normal wear and tear. I have owned many cars in my life and have never experienced such a failure. *******and then he accepted the offer and signed the nda.*******gpcordaro, saturday at 4:52 amthis is the last post i will make on this subject. Tesla and i have come to terms. I am not at liberty to discuss the terms, i can only say that i am satisfied.i believe that tesla is covering up the suspension failures.please investigate.
Air suspension loses air overnight. I bought my 2015 model s with air suspension ($2400. Option) in feb.-march 2015 vin [xxx] the current odometer reading is 7,592 miles.the ny times commented about tesla suspension problems on this internet address link:https://www.nytimes.com/2016/06/10/business/tesla-model-s-nhtsa-suspension-failure.htmlthere are 34 posts on air suspension failure with the tesla on this internet link:https://forums.tesla.com/forum/forums/air-suspension-failure-very-unpleasant-results there are many other air suspension teslaa links on an internet search.have more than 1900 characters to provide additional detail of earlier incident of air loss. Can email to you on request, as i saved it.[xxx] tel [xxx] email: [xxx]redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *cc
Here is a report of a tesla involved in a crash.http://bgr.com/2017/05/23/tesla-crash-photos-walk-away/i am filing this report as a concerned citizen because i think the owner will not make a complaint himself since tesla owners are often tsla shareholders and are unwilling to make any criticism.two things to note: the back wheel flew off and nearly killed a bystander.the airbags failed to deploy and a passenger was seriously injured.please see attached files from a facebook page in which the owner describes the crash.
Here is another tesla in the junkyard with a snapped off back wheel.https://www.iaai.com/vehicle?itemid=25122928&rownumber=51&loadrecent=truepictures show that no airbags have deployed, car has not been in a crash.the suspension components have simply snapped off as has happened many times before on tesla cars.the suspension giblets are far too weak for a car of this power and performance.please investigate.
Here is a 2015 tesla in the salvage yard.it does not appear to have been in a collision but the front lh ball joint has popped apart causing the wheel to skew over at an angle.this failure could easily have causedmultiple fatalities.there have been over a hundred reports of tesla suspensions failing.please take action to prevent further death and injury.
Another model s in the salvage yard with a collapsed front suspension.https://m.iaai.com/vehicledetenc.aspx?auctionid=0&itemid=22996029&rowid=6&pagesource=vehicleresults#airbags not deployed.no sign of collision damage but both front wheels are jammed up in the wheel wells and have tangled up in the liner.the number of similar incidents is alarming.please investigate.
Here is a tesla in the junkyard: https://www.copart.com/lot/44784947/photosit has been in a major collision and judging by the condition of the wreck it is almost certain that occupants have been killed.given the many reports that have been made already it is highly likely that mechanical failure played a part in this crash.the attached photograph of the front tire appears to show the tread worn away over most of the width of the tire.this is consistent with a suspension component failure causing the tire to rub upagainst the wheel well whilst the car was travelling.it would be impossible for such tread wear to occur post collision as the wheel would need to have rotated hundreds of times to cause the tread to be worn smooth.please take action to prevent more deaths and injuries being caused by these teslas. There have been so many crashes in which mechanical failure appears to be a probable cause of the accident that an investigation is overdue.any mechanical engineer can confirm that the alloy suspension parts do not have sufficient margin of safety for such a heavy and powerful car.details of injuries, speed etc. Are estimations based on the severity of damage to the wrecked car.thank you.concerned citizen.
I was driving at 30 mph on an empty, flat, straight road when the front passenger wheel popped and the car started wobbling and became uncontrollable.i pulled over and this wheel was tilted sideways off-axis. The car needed to be towed.i was told by tesla that the front passenger wheelā€™s ā€œcontrol armā€¯ broke.this happened without warning and without any impact or accident on the vehicle.had there been traffic, or had i been driving at high speed, the vehicle would certainly have collided with other vehicles.
Was driving on freeway at approx. 55 mph. Had to brake rapidly (but not emergency type braking) for accident ahead. Passenger side front wheel locked up and could only drive vehicle to exit freeway. A piece of metal from the suspension had broken and was caught between wheel and brake. Car was towed to tesla where they indicated the front lower fore link had failed.
Here is another tesla in the junkyard:https://www.copart.com/lot/46307367/photosthe suspension on the front lh side has broken. The wheel is jammed up and back in the wheel arch. The tread on the tire has been badly worn away which means that the wheel has rotated many times whilst the tire was rubbing against the bodywork.this can only have happened if the suspension broke before any collision occurred. The headlight on that side is not even broken.it looks as though all the damage to the vehicle is self-inflicted due to suspension failure.please note that this is a rear wheel drive only model so that it was not the power of the drive motor that wore the tread away. The car must have driven for several miles with the tire rubbing before the suspension failed completely.the evidence pointing to a design/manufacturing failure in these teslas is overwhelming.if no action is taken it is a certainty that more deaths and injuries will occur due to suspension failures.please take action urgently.thank you.concerned citizen etc.date of incident is an approximation.
Broken front suspension fore linki noticed a clunking sound at slow speed when going over small bumps, so i stayed off the expressway and slowly drove home on local roads.after arriving home, i backed up while turning the wheels to the right and the car abruptly stopped as the back of the right front wheel jammed solid against the inside wheel well lining.the right front wheel was an inch or two back from where it should be. I looked under from the front bumper and saw that i had a cracked fore link and a piece of the fore link was laying in my driveway.i still have that broken piece.tesla sent a flat bed truck to get the car and replaced the fore link.this failure sure looks like it could cause a serious accident.i feel very lucky this didn't break at high speed on the expressway in traffic or on a jug handle.the attached photos show the fore link before and after replacement.
After the 12v battery on our car died, it was replaced by tesla service. After the battery was replaced, the center screen (mcu) would not come on. This screen controls almost everything in the car, including backup camera, park distance controls, auto-pilot, door locks, suspension, adjusting braking and collision warnings, opening and closing sunroof, charging (it's an electric car - nonfunctional if we can't adjust charging), climate control, remote communication, software updates, entertainment system, etc. We contacted tesla, and the service manager told us these screens regularly fail at around 4 years (our vehicle is 4-1/2 years old). In addition, failure is apparently accelerated by the failure of the 12v battery. After waiting many weeks for a "replacement part," we were contacted and told they had accidentally ordered a complete replacement, which would cost $2,700 (we had been quoted $1,300). The car has been undriveable for months. In addition, if this is a part that regularly fails, it seems like tesla should cover the replacement. We have no choice but to pay $2,700 to replace a part that is apparently known to predictably fail. Please let us know if you need any further information.
Here is a tesla in the salvage yardhttp://www.copart.com/us/lot/34215386?searchid=1942545060the ball joint has pulled out from the steering knuckle causing the wheel to slew back into the wheel well.the wheel liner is shredded.there is no impact damage forward of the wheel that would account for the damage.tesla suspensions are failing in a variety of ways which suggests that the design, manufacture, and testing are inadequate and present a hazard to the public.please investigate.
Each time the vehicle accelerates or slows down/stops, it makes a loud thump noise from the rear of the vehicle, usually audible at back right portion of vehicle.tesla has diagnosed the issue on this vehicle as a cracked rear subframe.upon researching the issue online, multiple complaints and even recalls/class action suits have been filed to address this issue.in china, for instance, there are multiple recalls set up to address this known issue.however, there has not been a successful filing in the us as far as i can find.ultimately tesla should cover the cost of this repair since its a known issue on this year and model, but they are forcing us to pay ($2917.50, not covered under warranty).the problem seems to stem from what tesla calls a hard pothole or suspension event, although there has not been one on the vehicle since we purchased it, pre-owned.regardless, if the issue is known, which it clearly is, by the manufacturer, they should cover the cost of repair or recall.
Tesla refuses to provide the recall service despite my vehicle vin being on the recall list
Tesla was to rebate the money for the vcm daughterboard and did not. We have been trying to collect this money for over a year!
The information screen failed. The car was stationary. There is no control of the car's systems like charging back-up camera, heat, ac, suspension,lights or any other systems. I was told that the mcu had reached it's "end of life" and the computer can only be over written a certain number of times. Only tesla over writes the computer. This is a design flaw and should be recalled and fixed by tesla.
The touchscreen would become less responsive, the power-up time becomes longer, the screen would freeze and i would have to be rebooted to put in my pin to drive. Can see one of the freeze screen times at https://youtu.be/z842rtufgd8 i have received an email (uploaded as jpg) but telsa still wont fix my screen problems and this has been going on for at least 8 months now.
The computer (mcu 1 unit) failed 8 times and 4 times taken to the tesla service center lake destiny drive in orlando. Tesla not repaired problem. No navigation or self drive. This problem occurs at all times. (standing still or moving.)
Loss of rear view camera
Media control center turns black and wont allow me to operate the car properly. Verichle has done this on start up and while sitting at traffic lights/while driving.
The touchscreen mediacontrol unit has completely failed.the vehicle was stationary.tesla said it was the mcu and that i had to drive it to the sarasota service center for repairs which is 2 hours drive from my home.the back up camera, turning signals and the dash board weren't working during the drive.
Cpsc: how much responsibility does tesla have in the [xxx]/[xxx] tragedy?in november of last year [xxx] and [xxx] died in a horrific car crash. The accident occurred inmr. [xxx]'s 2015 model s tesla. Ms. [xxx], who was driving the car, as reports state had a very high bloodalcohol level, appeared to be speeding, swerved to miss a car going the wrong direction, crashed and died in a fireso dangerous firefighters were concerned for their and others well-being as well as their inability to reach the fire as they would have liked. *dt parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The mcu1 failed (as per tesla diagnosis) and the car is disabled and must be towed.car cannot be placed in tow mode, systems will not reboot, car does not power up.vehicle was parked in garage from night before when car worked fine.next am car was disabled.
While backing out of the driveway i heard a loud crack and grinding noise when turning the wheel to pull out into the street. Upon stopping a checking where the noise was coming i found that the left lower fore link completely sheared/ cracked off and the wheel was up against the back of the wheel well. ***the area where the wheel was backed up against (completely tore the liner) has the cooling tubing (now leaking) & a high voltage wireline. This could've resulted in serious issues if we were traveling at higher speeds. Tesla has failed to reach out and call back regarding the issue and the vehicle is rendered completely useless/ undrivable. I've owned many vehicles and this is most certainly not normal ware and tare! this is a big safety issue and needs to be addressed asap. Thank god my family wasn't on the highway or any road above 5mph when this happened. The damage would've been catastrophic.
My media control unit (ipad screen-like) crashes, is incredibly slow and doesn't load internet feature that was promised. Took to tesla multiple times and they said it's normal and their future updates will address this. This was said last year, and my internet still doesn't work (even under strong wifi). Crashes periodically and very slow.
Tesla model s 2015 90d. I have a service appointment come november 30th 2020 for this but i have had multiple occurrences of the main panel and side panel display go completely crash and black screen on me. Disabling both the "autopilot" v1 feature in mid use on a highway going 60+ mph, gps and other important assistant information such as vehicle speed etc(because screens are black). Its a very jarring and dangerous experience going fast on the highway and having the car "crash" in such a way that just gas and breaking are all that are suddenly left working in an instance(especially when you have that auto pilot feature engaged on a turn). I strongly recommend nhtsa to continue their investigation towards this as there are likely serious flaws with the emmc system and software these early model s cars released with. I am afraid tesla is going to give me the run around and not handle the situation appropriately, which would generally be a consumer recall when events as dangerous as this occur. I would say these full system crashes have occurred at least 5+ times since i have owned the car in 2015 and it seems like a matter of time before a serious crash could be caused by this faulty engineering . Tesla currently is trying to do as much damage control around it offeringto look into a replacement part but no guarantees its covered by their warranty. As a software engineer myself it feels very much like when hardware starts to go bad, like a system internals beginning to fail due to corrupt memory and storage. These early tesla model s'es are a ticking time bomb to public roads(i say this as a tesla fan, when working the cars are incredible to drive, when they dysfunction its a very serious problem because of the nature of these software driven vehicles their hardware/software has to be rock solid).
While stationary, middle touch panel (mcu) on my 2015 tesla model s 85 (~60,000 miles) started freezing up between vehicle controls (lower left 'car' icon) and garbling screen when trying to switch between them, a couple of days ago. I noticed first symptoms about a week ago when percent charged on the middle touch panel didn't update together with the instrument panel while supercharging. Now i have to scroll-wheel-reset my car twice a day: before driving to work (it's frozen in the morning) and again before driving home from work (frozen again in the afternoon). An additional symptom manifested itself today: my rearview camera started getting a nasty 'gray veil' over it so you can't see anything; it seems to keep appearing and disappearing.
Mcu goes blank; this effects exterior lights; acceleration settings; steering modes; regenerative braking; stopping mode; the entire sound system, including the turn-signal tones; displaying warning notifications; critical gauges; gps navigation; self-driving mode; rear view camera; ability to charge; suspension; heating and air conditioning; and the sunroof
The main center screen computer began degrading in performance over time (causing more driver attention to be diverted away from driving to deal with functions it controls, as it was laggy and not very responsive). Then, one day, i got into the car to go somewhere and wasn't able to boot the main computer/screen at all. In addition to everything it controls no longer being accessible or working (e.g. Climate control, manual headlights, dome lights, anti-theft alarm, power steering strength, suspension height, etc.), i also found that i no longer had working turn signals and had to use out-the-window hand signals when i drove to the service center for repair.
My center screen that controls the vehicle functions such as air conditioning, all vehicle settings, map, cruise control, vehicle collision sensors, lder, etc are not functioning because the mcu unit failed. The emmc chip inside mcu failed when the vehicle was downloading a update sent from tesla over the air. The car doesnt want to turn on half the time and vehicle driveability and functions are very limited. Tesla hasnt responded to my complaints and my issue. The car was in my driveway and downloading when the screen qent black and nevwr turned back on. I took it to a tesla 3rd party shop and they advised me to keep calling tesla to notify them of faulty mcu and emmc unit.the danger is that the vehicle collision and safety features are disabled and its dngerous driving on roads.
A week ago the touchscreen failed to come on upon entering the car which caused a lack of many navigation and comfort features.upon calling for service was told the computer needed to be replaced.they appeared to know exactly what was wrong and offered no explanation.my car is drivable but lacking certain safety features such as turn signals.there was no prior warning of pending failure of the system.i have talked with fellow tesla owners and they all have had the same failure at the same time mine occurred.feel this is a tesla problem that shouldn't be inflicted on many owners with no explanation offered.the price to replace with "new and improved" computer is $2,500 or i can replace with the same model currently in the vehicle for a mere $995.they won't tell me why, or if, i "need" the newer model and there's no indication how long they will honor the replaced $995 model.
Infotainment system has stopped working, along with important safety features like lighting, blinkers, cruise control, climate.
A malfunction caused the sudden deployment of the airbags and subsequent unintentional unexpected acceleration causing the vehicle to jump a cement block and violently smash into a pole while i was slowly pulling into a parking stall at a grocery store.
The screen is dead no power on it and most function of car is related to that . Even you can not place car in jack mode for tire repair . This defect is because of mcu (main control unit) failure and is happening in most of the tesla that was made before 2018 . Mine start while i was driving i tried to change the lane and i noticed my signals are not working and after my drive my screen went black completely
Main computer in dashboard is failing. When it is non-operative the turn signals do not work (hazards do function), climate cannot be controlled, headlights cannot be turned on, rear-view camera is not visible. No specific failure time was recorded as this is a progressive failure of the computer. It will occasionally function as desired and other times remain off when you attempt to start the vehicle.
After the 12v battery on our car died, it was replaced by tesla service. After the battery was replaced, the center screen (mcu) would not come on. This screen controls almost everything in the car, including backup camera, park distance controls, auto-pilot, door locks, suspension, adjusting braking and collision warnings, opening and closing sunroof, charging (it's an electric car - nonfunctional if we can't adjust charging), climate control, remote communication, software updates, entertainment system, etc. We contacted tesla, and the service manager told us these screens regularly fail at around 4 years (our vehicle is 4-1/2 years old). In addition, failure is apparently accelerated by the failure of the 12v battery. After waiting many weeks for a "replacement part," we were contacted and told they had accidentally ordered a complete replacement, which would cost $2,700 (we had been quoted $1,300). The car has been undriveable for months. In addition, if this is a part that regularly fails, it seems like tesla should cover the replacement. We have no choice but to pay $2,700 to replace a part that is apparently known to predictably fail. Please let us know if you need any further information.
Here is a tesla in the salvage yard.https://www.iaai.com/vehicle?itemid=23943967&rownumber=20&loadrecent=truethe attached photograph shows that the top ball joint on the front rh wheel has separated causing gouging of the tire tread. The wheel is displaced towards the rear of the wheel well which is most likelythe cause of the fire.the fire has been hot enough to melt metal so it is almost certain that the lithium batteries were the source of the fire.please investigate the problems with tesla suspensions and also the issue of battery fires.lithium battery fires burn burn extremely hot, emit toxic fumes, and are difficult to extinguish.i request that you investigate the circumstances of this incident.i am not the owner, just a very concerned citizen.date of incident is an approximation.
The car was being slowlypulled into a parking space at a bank when it expectantly accelerated. It jumped a curb, passed though shrubs, clipped a tree, and was able to be steered away from a light pole. It came to rest half into the road. There were skid marks from the attempted braking that were photographed. None the safety features including proximity warning, and collision avoidance or air bags activated.
While pulling into a perpendicular parking spot in a parking garage, at ~4-5 feet from a wall, the car experienced sudden acceleration, slamming into the wall, resulting in moderate body damage to the front of the car and deploying the driver-side airbags.there were no other passengers in the car, and there was no significant injury or damage to the garage or other cars.though i recognize that the vast majority of accidents of this type are due to driver error, there are several factors that leave me with concern for a possible electronic systems malfunction.specifically, ~3 days prior to the accident, the car began displaying a constant error message: 'driver assistance features unavailable".i notified tesla service by phone and email, and on their instructions, rebooted the computer system, and fully powered down and restarted the system.however, the error message persisted. The accident occurred before i was able to schedule a service call.i have requested details from the data logs for the accident from tesla, but they have provided only very limited information, stating that legal action on my part would be required to obtain more detail.they have told me that the car speed was 3.6 mph at which time the data indicates that the accelerator was pressed to as far as 100%, resulting in acceleration of the car to 7 mph at the time of impact, with this acceleration occurring over a 2 second time period.this information seems incompatible with the otherwise rapid acceleration typically exhibited by this car with a fully depressed accelerator, and the short distance traveled (only several feet).
I understand you are investigating tesla model s computer failure.i would like to list the issues i have had since i brought my model s in march 2015:-april 2015 ? front trunk would not open.latch was replaced under warranty.-june 2016 ? driver door handle stopped working.replaced under warranty-august 2019 ? media control unit failure (touchscreen).happened on a friday and i could not see in reverse, could not use handsfree phone ? important for me as a critical care physician answering calls from the icus. Could not closer sunroof. Car could not be shut down. The air conditioner stayed on for 3 days until i can get the car to service center. Car had to remain plugged into charger to support the air conditioner etc so i had enough battery reserve to get to the service center. My cost $2134-august 2019 ? a/c failed after having run nonstop for 3 days b/c of mcu failure. My cost $869.-august 2019 ? in effort to shut down the car, per tesla phone instructions, i disconnected the battery and charged it.as a result the battery shaped ballooned out and i had it replaced since everything was open.my cost $216.
My touchscreen has failed completely and i am unable to use my blinkers or control my lights this is a big safety concern and tesla has stated that it's normal for computer systems to fail.
Tesla mcu1 emmc failure.my mcu went out in july. The tesla burbank service center knew this, even had the mcu on order, but once i took my car in, said a factory reset was all i needed.a month later, problems happened again. Blank touchscreen, blinkers don't work, and ac goes off and on - in the middle of a heatwave!!!i tried called the burbank service center, left a message, of course no one called back.i set up another appointment the only way tesla allows, on the app, no way to talk to a human. They said a mobile tech would come to my house in a bout a week. (based on what burbank sc told me, i knew a mobile tech couldn't fix this; but the app didn't allow me to specify this).the day before the appointment, they finally read my notes. Shocker, it isn't something a mobile tech can fix. So come to van nuys service center, a week away, on 9/1/20.now (08/27/20) i'm being told, via text that no one responds to, that it's been delayed to 9/8/20. Meanwhile i'm having to drive a car that isn't safe, especially in the middle of a heatwave without working/dependable ac.
Mcu failure, when backing up the rear camera does not turn on, center screen console has gone black and will not reboot despite multiple attempts to do so. Seems like a mcu failure. Car is essentially very hard to drive - hard to back up - rear camera is not functioning, has become a safety problem. Has been intermittent over last few weeks, now permanent.
Vehicle has been given to tesla for battery and motor work to be carried out. They have now stated that they will have to update the software to 2019.16.1/ 2019.16.2 or newer , they have also advised that this may affect the range and charge rate of the vehicle.i believe these software updates relate to a hardware fault and should be investigated as it is setting precedence for other manufacturers to potentially send software updates to their vehicles without reporting the fault, imagine if a certain manufacturer had the option of sending an ota software update to prevent the investigation into an emissions scandal.
My mcu has crashed several times over the last 8 weeks. First time was when the mobile service was coming out to code a replacement key. The software they sent appeared to crash the mcu the first time. It would work for a week at a time, then several days now it's permanently off. No hvac control, turn signals, and charging is limited to 8amps on my 30 amp level 2 charger and supercharging is disabled. Car is able to drive, but not far due to the painfully slow charge. App will not sync with car and i can't see my scheduled service appt. We purchased the car used (3rd party) and we did not have issues for almost 2 months until we coded the new key, and did a software update or two. There are 80 pages of complaints and this is well documented on tesla's own forum, time for a safety recall at tesla's expense, $2500 to replace a known issue seems ridiculous to put on a consumer. Elon, time to step to the plate bud or this is the last tesla i will ever own.
Multimedia center unit (mcu) froze and up on reboot, died. The vehicle was in motion on a city street.
Center touch screen and instrument cluster both went blank on three occasions.car would still drive but all other functions were disabled for varying degrees of time.most recently it took overnight for the instrument cluster to fully return.i am aware that this model has the older chip which can cause this problem.tesla notified me that they would replace it and i took the car in for service today 11/17/20.received some pushback from tesla but it is scheduled to be fixed by 11/23.
While cresting a hill on autopilot, the vehicle abruptly attempted to steer into oncoming traffic. This apparently is not an isolated issue. See this internet thread: https://teslamotorsclub.com/tmc/threads/autopilot-issues-with-hills-ap1.141429/
Complete failure of mcu when starting the car after only 31k miles, causing blackout of al screens, driver information, controls, etc. Tesla had me drive it to the service center in that condition and charged $1,462 to replace without any indication that it is a known design problem. (note incident date is approximate.)
Mcu memory issue.
The trunk would not open.i crawled in the back and tried to use the safety release.the handle of the safety release broke, but the trunk would not open. Had someone been trapped in the trunk, they would have have been able to escape.
I installed the recent software update this morning. Part of the software update is a "driver visualization improvement" which changes the layout of indicators in the screen of the dashboard. While previously the cruise control speed and the autosteering indicators were on either side of the speedometer and set at the outer edge of the dashboard's "center display zone", they are now both clustered to the left side of the speedometer. When driving, this puts the cruise control speed indicator too close to the speedometer and i cannot differentiate them in my peripheral vision. I now have to take my eyes off the road for upwards of a full second to to parse the information given by the two indicators. This, as i am sure you are aware, is unsafe. I have contacted tesla with my concerns and am told they can do nothing to revert the update. Please inquire as to why such a change was made, what human engineering factors and studies lead to this arrangement, and what can be done to fix the unsafe condition it creates.
Was using the auto-summon feature to get the car out of the garage and it crashed on the garage walls.
Sudden unintended acceleration. I had almost completed a u turn (but not completely) to slowly pull into a parking spot parallel to the sidewalk when the car all of a sudden lounged forward (see skid marks). It only slowed after hitting and damaging the brick wall.i pressed on the brakes, the screen flashed something like: your auto park is now disabled. I was able to slowly ease into my intended parking spot and come out and assess the damages. It all happened over a split second. The collision definitely felt like there's a major fault with the car's computer system - instructing it to lurch forward at rapid speed and not able to autostop with an object (brick wall) in front of it.i was at a residential area within a gated community. When california highway patrol came, they said they couldn't file a report within private property.
The media control unit has gone out on my 2015 tesla, which has led to the car not being able to be recharged (refueled), the ac being unsusable, and car unable to be locked among other issues. With teslas, the media control unit (mcu) is the powerhouse of the vehicle, containing all of the safety, a/c, and driving controls. With this being out of commision, there is no telling what features are usable or not. This leads me to worry about whether the airbags will deploy, whether the car will stop randomly on the freeway, or the car not being refueled. In fact, since this mcu has gone out, the car has not been able to be refuelled due to the mcu not allowing chage to reenter the car. This has lead the car to be unusable and unresponsive. This first occurred for me while diving on a city street, with nothing unusual being noted at the time. The car was responsive, driving normally, and completely usable and out of no where the vehicles mcu went black and the driving features were handicaped. The car was still able to drive, however, a/c components and unknown electrical features (such as airbags, seat belts, abs) may have been compromised.
My media control unit (mcu) is constantly crashing or failing to boot resulting in me not being able to control the hvac, adjust any options including turning on/off lights or safety controls, and failure of the back up camera. This will happen either on boot up of the car or while driving. This has been ongoing since at least march 2018 with tesla constantly saying it's a software/firmware issue and that i need to update with the update never solving the problem. As late as february 2020 tesla did a total "factory reset. Which will erase the entire mcu and all it's contents." this did not do anything to solve any of the problems but it did allow them to install updates that severely limited my charging speeds citing concerns about the battery, but did continued on to say that nothing is wrong with my battery. If there's nothing wrong then why did they need to limit the charging speeds 50%? as far as the mcu this problems has happened in all situations whether driving on the highway, city streets, at a stop light or any where. Today, 12/30 tesla told me that my emmc has failed and that is why my mcu was glitching but since i'm past 100k miles they will not cover it under their extend warranty explicitly covering this failure. They also claim this glitch today at 114k miles is not related to any other glitching i've made claims about in the past before i hit 100k miles so they won't cover under that either but they cite proprietary information and confidentiality when i ask for the reports/logs of these failures and the diagnostics. Tesla then stated even if they wanted to cover it i don't have the most up todate firmware so i've voided my warranty and they wont cover it. This is after tesla offered to backdate my firmware to an earlier version in an attempt to solve my issues. So they will backdate it but then that will void my warranty?
Mcu failed on my car. Blinker sound wouldn't work and thus didn't know if signals were working or not. Ac/defrost wasn't working either. During the winter this would be a serious problem because of fogging. Vehicle was in motion. I pulled over and a restart of the mcu brought it back to life but am concerned that the documented wear-out of the emmc nand flash is causing my mcu to fail prematurely.
When i turned on my car in the garage the touch screen wouldn't light up and the car was dead.i called roadside assistance and the man had me go through a series of resets which finally got the car going enough so i could drive it very carefully to the tesla service center which is 15 miles away.the car could be operated but there was no screen and the directional signals wouldn't work.they kept the car five days trying to restore the touchscreen and were finally successful. They said they did not replace parts and the cost was $186.11 the screen has gone dark a few times since but i have been able to get it back with rebooting and waiting. Other complaints i have read about don't mention the fact that the directional signals don't work so i felt i should let you know that additional information.
Touchscreen failed. Tesla has ordered a replace part.i am not using tesla until repaired. From down date to repair time-about one month0
Driving west on hampden ave towards intersection at tamarac st. Going the speed limit, & released the accelerator so that "engine braking" would slow the car.but i was slowing down faster than necessary with ~100 yards remaining to reach the intersection.i lightly pressed the accelerator to stop engine braking briefly, then released the accelerator to reinstate "engine braking". Instead of slowing, my car began to wildly accelerate.alarmed at the increasing speed of the car, as i was rapidly approaching the intersection where the signal was red, (another car was already stopped at the signal).quickly applied the brakes, butcar was traveling too fast to avoid impact with the other car. Other car was significantly damaged, though it seemed unlikely (based on comments from the paramedics & police) that the other driver & passenger were injured, but were transported to an er to be checked. I was so stunned at what had happened that i initially thought i may have pressed on the accelerator rather than the brake ( i've never done that in my 55 years of driving).but 2 days later, after my mind had cleared, i could recall the details of the situation, and i'm convinced that the actual events occurred in the order described above.another piece of information: 2 times within the prior week, when getting into my car (away from my home), the car indicated "preparing to drive" or something to that effect (not a message i normally see), the message persisted, so both times i had to reboot the computer system, to make the car drive-able.could this be at all related to the accident on june 9th?[the car ,currently in a body shop, logs the driving history, and may be able to support, or not support, my memory of what happened.it may help to differentiate whether this was a computer hardware/softwareor mechanical glitch, vs operator error.]
Tesla upgraded the infotainment system on my car and as a result the screen's view of the backup camera is now extremely dark when used at night.my wife narrowly avoided hitting a tree the first night.the upgraded system's backup camera is almost useless now and a real safety hazard as one can no-longer see the road or any obstacles when reversing at night.previously, it was a very well performing system.tesla has not firm timeline to rectify this issue.
The screen on the car went blank as the mcu failed. While the car worked the audio, autopilot, radio, gps, navigation, turn signals stopped working. The car only had ~46,700 miles on it when the screen failed. Clearly a defect which should be covered by tesla 2 months after the warranty expired in dec 2019. This happened while the car was parked.
The tesla media control unit completely failed on 7/5/20 after being unable to turn back on. The vehicle was stationary and was parked on the street. Due to the failure of the media control unit, the systems such as the air conditioning, backup camera, controls, etc were unable to be controlled which posed a significant safety hazard.
On 7/16 after multiple calls to tesla support due to my screen in my 2015 tesla model s loading very slow and the blinkers not sounding (they had me reboot multiple times) i went to car and screen (mcu) was completely black/dead.my a/c was on all the time and i could not open charge port to charge. I was scared i would not get it into service so i drove it in there on 7/18 and explained all to the sales rep. He took car and i got a ride home. Today, 7/20 service called me and said mcu1 was dead and i could either pay 1275 to replace or upgrade to mcu2 for $2500. I told them that it was dangerous as signals were not even working and this should be covered as it was dangerous. They said no and i told them just to do the mcu1 replacement.now i have to pay for that and they said it will be over a week to get it in. I don't know how the whole computer could fail this quickly and i am debating getting new mcu2 though that is too much money to pay. I am reporting this due to the danger and the fact that vehicle only has 66,000 miles on it.tesla should definitely cover this as the car is a brick without it (no climate, music, settings, suspension control, or sounds coming from car to name a few).i could also not even schedule the service as it has to be done through the app and that would not connect to the car!!
Media control unit went completely out after a few months of trouble. Car took longer to start up and controls of safety features were not working. This happened while starting car and also was not available while vehicle was in motion which caused a dangerous condition.
Have an issue with the central touch screen panel going blank.the embedded multi-media-card memory (emmc) in the mcuins likely the issue. This is causing the central touch screen panel (that controls air bags, navigation, music, heating etc..).this screen has been causing a problem for many months. We got a 'temporary fix' by a reset that cost 100s of dollars - but it went blank again. This is a design flaw that has nothing to do with how we drive the car - it has got fixed in the 2018 and later model s models - but it looks like it is a systematic issue in many cars prior to that.
The center console display of my tesla model s has abruptly stopped working.i can no longer access the majority of the features of my vehicle, such as turning on a/c, accessing gps, controlling the sunroof, adjusting vehicle settings, adjusting my side mirrors, defogging the windshield, accessing the rearview camera, and any other setting that is controlled by the center display. This has made driving the car nearly impossible.because of the low visibility of the rearview window, i heavily rely upon the rearview camera.since center console display was off and hence no rearview camera, i ended up damaging my bumper into a low-profile object that otherwise would have been visible had the camera been enabled.i only drove my vehicle once and damaged it on the first drive with the center console off. I contacted tesla to have this problem fixed, but was told i would need to pay approximately $1,500.00 to replace the mcu with the exact same version. Further, this replacement would likely take a month to be fixed, rendering my vehicle effectively useless.
Car was stationary. Started tesla and main navigation and camera screen. Mcu failure results in loss of audible and visual features provided by the touchscreen, such as infotainment, navigation, and web browsing. This includes loss of rear camera image display when reverse gear is selected, resulting in reduced rear visibility when backing.
The main control unit central screen froze and i could not get the car to function for about 7-8 mins. During this time, all major functions of climate control, rear view camera, and the car itself was non-functional.even when the car functions, there are many times when the computer starts to go slow. Sometimes causing the touch screen to get unresponsive during driving the car. And a few times, the touch screen has even gone dark and non-functional while driving the car.history before this latest incident:note that this has happened many times in the past 1.5 years. I took the car several times to the tesla service shop and they used to just tell me to reboot the computer and they managed to reset the computer a couple of times while in warranty. Finally at one point after the warranty expired, the computer completely died earlier this year and tesla service advised that i need to get the computer mcu replaced at my own expense of about $1200. I did that.now after about 6 months of the new replaced mcu, the problem has started happening again, just like it happened about 1.5 years ago. Computer slowing down and now two times, freezing up. I am frustrated at how easily this computer keeps getting into problems and causes potentially safety issues when the computer may go dark while driving or trying to back out of the garage or parking lot without visibility from the rear view camera when it happens. And i'm afraid that this new computer mcu may be on its way again for completely dying a second time in the same year.i am attaching the photo of the state of the car from today's incident (1:15pm 11/16/2020 pacific time).i hope you would investigate this closely since in the past tesla has been telling me that this is normal wear and tear and i can't accept that this kind of thing is anywhere close to normal behavior for a critical part of the car.
Mcu failure (march 2020) from emmc memory wear-out resulted in non-functioning car. Car would not "turn off," thereby entirely draining batteries. Since the air conditioner was on during mcu failure, it would remain on, no matter what i did, thereby (a) running down the battery, and (b) potentially creating a maintenance or fire hazard (ac running for 12 hours). Also non-functional was cruise control, radio, rear camera, audible warnings (like turn-signal clicks), inability to control battery charging, loss of navigation, parking warning chimes, energy usage graph, cell features, etc. Significantly, the "creep" feature, which moves the car forward when pedal is lifted, also did not work -- causing me to have to relearn certain drive features, and at one point allowing the car to roll backward when it usually would have creeped forward. It's unknown if certain emergency braking features would have worked. Main vehicle control systems functioned (steering & brakes), but nothing else did, and driving was very concerning. Cost to repair was $1575. However, the same type of computer was installed, which leads to concerns that the same problem may occur in the future.see also nhtsa action number: pe20010.
Center display won't turn on and lost left ,rightsignal. Was extremely dangerous when i want to change lane. Pretty much anything in that 19" display option lost control. Side mirror fold and won't open back normal. This happened when i when to the market and came out the display dark black.
Loss of turn signals, review camera, and other driver assist aids.the vehicle was stationary. The center screen \ computer that controls these functions will not power up.
The center screen (mcu) has glue running inside the screen of the entire unit and then leaking out the bottom.the screen now also turn off (reboots) at different time while driving thus incapacitating the review camera, air conditioning and other functions for up to 5-8 minutes while system reboots. This happens while stationary and in motion..
Touchscreen completely inoperative which impact ability to control turn signals and air conditioning.
Mcu unit wont turn on.this unit controls hvac / safety features such as child locks / sunroof / and most importantly turn signals.the car turns on but the screen stays off.i think this has to do with its memory, i had a smiliar issue about 2 months ago where an update caused the car to reboot repeatedly until someone at tesla installed a remote update and rebooted the car.
Primary touchscreen failure (mcu). The car was stationary parked in garage. The primary touchscreen failed and would not start. Air conditioning, turn signals, and backup camera stopped working, along with all other settings because non-functional. Car is 5 years old and 45,000 miles. The mcu touchscreen had to be replaced.
Reportedly a 2015 tesla model s on "autopilot" crashed into a laguna beach police patrol vehicle on tuesday about 11am 5-29-18 @ 20652 laguna canyon road, laguna beach, california. The driver of the tesla was injured. The driver is probably at fault for inattentive driving, however the hype from tesla, elon musk and the cult following have contributed to tesla drivers driving recklessly by overhyping the safety and autonomy of tesla vehicles. It seems the vehicle left the driving lane and entered the parking lane at the side of the road. Reportedly elon musk and other management rejected sensors and other technology that could have improved safety and autonomy. Reportedly tesla management rejected requests by their own engineers that wanted lidar, eye sensing and other technology that would have improved safety. Tesla has a history of censoring safety advocates and trying to censor the media, thus preventing whistleblowers from improving safety through public awareness. Tesla also has a history of scapegoating their own customers and other tesla drivers; to draw attention away from the faults of tesla. The "swiss cheese model" indicates that most crashes involve several causal/contributing factors. There also needs to be more emphasis on the psychology of "human factors". Tesla hype and tesla censorship of media and safety advocates are some of the human factors that is contributing to tesla drivers driving more recklessly, unsafe and arrogantly.
The center screen/mcu suddenly stopped working (went black). Trying reboot/standard troubleshooting steps has not yield any success. After a few days, many other features, including blinkers (excluding emergency/flashers lights, which activate but lacking sound) stopped working. Made an appointment through tesla app, with description of the issue, on 6/24 for 6/30 (earliest available date); on 6/26, i received an email that the appointment had been moved to a service center for 7/7. On the same day (6/26/2020) and about an hour after initial rmail, i received another email that my appointment had been canceled "per your request", but i had not requested a cancellation. I visited tesla's service center in san diego - miramar between 7/7-7/10 to inquire about service cancellation and request a service for my car, but i was told that they had cancelled my appointment due to parts unavailability and i would be contacted later once parts become available to schedule another appointment; however, the service center refused to look at/evaluate my car whatsoever "due to covid" and told me that based on other situations, they're very sure the mcu needs to be completely replaced (~$1500 out of pocket cost) but they do not have a replacement yet; i explained my blinkers and many other safety features (rearview camera, climate control, "auto-pilot", etc.) also not working and they mentioned those should typically continue to work after a mcu malfunction but they will not take a look at the car until they receive replacement mcu. It's now past 8/3 and i still have not heard back from tesla on path to resolve this issue/new service appointment. It's also worth mentioning i have no way of knowing car's current mileage (last update on app from 6/23 reads 103,683 mi) or outside temperature due to this issue as well.
Door handle became inoperative while car was stationary, making it impossible to enter car via driver's side door.handle is normally flush with body.when car detects fob presence, or fob button is pressed, door handle is supposed to extend to permit opening of door.contacted service and was repaired under warranty.broken part identified as paddle (pivot) gear, pn 1042845-00-a.this malfunction is very common in the model s.the handle mechanism should be redesigned and replaced via recall.
Main computer screen failure. It's been down for over 2 months waiting on parts. No eta
Try toback up & car will automatically go into park. Happens intermittently -~20 times over last ? 45 days, did not raise my body to look over shoulder. Last friday, i was on the on ramp of a interstate (i-5), &the car went fromdrive to park. First & only time this has occurred.
Center touchscreen went black. All controls weren't usable or functioning like ac, heating, radio, guidance maps and navigation, charging door port wound open, charging slows to take days and days to charge the car;literally most features on the car. Repair cost $2,326.44 on 4/28/2020car was in our garage. Stuck between computer updating. This is a known tesla issue they have known for a long time. Memory chip mcu gets filled with info and the car's computer stops working. All early model s and x 2012 to 2017 are experiencing this issue after a few years of ownership.
My media control unit (center console screen) stopped working.screen went black and nothing outside of throttle/brake/turn signals worked.all functionality controlled by the mcu stopped working.the car started taking about 2 to 3 times longer to boot up and after a day or two, the screen stopped working completely.after dropping off at the tesla service station, the technician informed me there were mcu issues with the model s from 2016 and earlier due to the memory capacity of the chip used.
Mcu1 touchscreen has an expected short life span due to tesla's logging practices. This practice shortens the lifespan of mcu1 (main control unit) devices significantly and hinders touchscreen capacity, removes auto pilot capabilities, and prevents air conditioning control or media control.
Mcu1 went out with 41000 miles
In early july 2019 i noticed that my 2015 tesla model s 85d was not charging as it should be. My 85 kilowatt battery was charging at a greatly diminished rate. I tried contacting tesla for service but was unable to get through to them. It took over 3 very frustrating weeks for me to finally get through to schedule a service appointment. My service technician replaced some parts that he believed would remedy the problem however when he took the car to the tesla supercharge station the problem still existed. He reached out to the engineering department at tesla and was informed that my cars charging capacity had been limited andrestricted by tesla. I filed a complaint with tesla and requested that my battery be replaced under the factory warranty. It took 3 more weeks for me to get a response from tesla which resulted in a denial of my warranty claim. They told me that there was nothing wrong with my battery that would warrant replacement.i then insisted that if there was nothing wrong with my battery then they should un-restrict my ability to charge and restore me to full capacity. They said that they could not do that and if i did not like that answer then i could sue them. I was absolutely mortified. I have since learned that tesla has discovered that there is a serious problem that exists in the 85 kilowatt batteries as is the one in my vehicle. There have been reports of fires that have erupted on several of these vehicles as a result of issues related to our 85 kilowatt batteries. I believe that tesla is participating in a cover up to avoid dealing with this issue in a responsible way.
The online owner's manual states there should be 144mm or 5.65" of ground clearance on my 90d.i have less than 5".i have brought this to tesla's attention and they state that there is a range that they can have.i have below the manual clearance.this lower clearance has made me bottom out and to take speed bump/ditches slower making cars almost hit me from behind.i'm not sure this is a safety issue but it doesn't meet their own specifications.it is very unnerving to worry about impeding traffic or damaging my vehicle.
Main display stopped working today (june 30th 2020). Now hvac, radio, sunroof, rear camera, indicator light noise, and a few other functions don't work. This seems to be the emmc memory write failure issue. The car was stationary when i noticed the issues, since i just got into the car and immediately noticed main display was dead.
Monitor failure. With lost of navigation, air conditioning etc.while stationary.happened 2018. Replaced monitor and i was charged 2000 dollars.
On july 23, 2020, at around 1:00 pm, i was highway driving at 65 mph on east bound i-70 near blue springs, mo. When my touchscreen failed and went blank. I lost access to all my touch screen features and it rendered my tesla app on my mobile phone in operable. I was able to drive it to the tesla service center in kansas city, mo. On same day. On july 23, 2020, around 2;05 pm, i was advised by tesla that my touchscreen failed and will have to be replaced. My tesla was not drivable as it could not be charged and the air conditioner could not be turned off. I left my car with the tesla service center mentioned above and i authorized replacement of the tesla touch screen. I was informed by tesla that my car was out of warranty and the cost of the touch screen replacement would be at my expense. I authorized the repair. The mileage on my car is about 25,000 miles. Tesla presently has my car in their service shop as it is not safely drivable. The replacement screen has been ordered and should be installed and my tesla ready for pick-up on or about august 4, 2020.
Another youtube video just uploaded.https://www.youtube.com/watch?v=dbpqihwshos&list=plghiwfeznj69difsuaginjcl2ggyrrxbcthis owner has astonishing overconfidence in the autopilot and is using it on undivided roads with parked cars and many other hazards hands free except for a light touch on the wheel to defeat the nag.the way that autopilot has been advertised has lead to a deadly faith in the system.please stop this crazy experiment immediately
While driving the car and accelerating to highway speed, with autopilot/tacc enabled it will brake hard from highway speeds to and incorrect "known" 45 mph (+5 mph auto pilot threshold). I use "known" as it appears to be gps data that presents the mph. The actual speed limit is 65 mph. Drivers will notice the cars dash board will display the incorrect mph as well. Result is that when getting on to highway, it slows you back down to 45-50 mph. If accelerating on an on ramp, with cruise control active it will slow the vehicle. Merging into traffic already at highway speeds and having the model s cruise control/ autopilot slowing down will cause rear end accidents into the model s. This specific scenario was on a has happened multiple times and i have made tesla aware ofthe defect/bug.this also happens when passing under overpasses with a mph that is less than the highway speed limit. It has been 3 months and it has not been corrected. This incident happened in a cloverleaf interchange.i have uncovered other defects of this nature and will report them in separate incidents.all incidents have been submitted to tesla motors and to myknowledge they are planning to correct the situation. I have more data on this such as gps location data, logs, ect if needed.
On april 16, 2019, i attempted to drive my vehicle and pull out in reverse from my garage, however, the touch screen display unit (mcu) would not turn on resulting in an inability to view the rear view camera. It is very risky to drive this vehicle without the mcu. It is also what displays if there are failures in other parts of the vehicle. Tesla service towed it to their facility and they ultimately concluded that the unit would still power on but it ultimately was stuck in a boot loop. Even though i had the vehicle for less than 4 years, it was out of warranty because of mileage overage, rather than time. Tesla refused to cover it under warranty and forced me to pay for it out of pocket for over $2500. This failure is widely known in the tesla community and by tesla itself as service employees acknowledged the defect. It is a result of the emmc nand flash memory failure that degraded quicker than tesla planned after the introduction of auto-pilot. When i purchased and took delivery of the vehicle, it did not have autopilot. The fact that they did not fix this put myself and my family at risk.
Battery range diminished and battery charging since software update decrease speed to very slow.
In may 2019 tesla pushed an ota update on the car (including mine) with caused the car to reduce charging speed a lot. I normally go at the green acres mall supercharger, in queens ny near jfk airport and my car used to charge at 74kw (about 40 min of time from 50 miles range to 200 miles range). After the update the time more than doubled (about 1 hour and 30 min of time to add the same miles range). The update was in response to a model s bursting into flames in hong kong, although there have been multiple seemingly spontaneous fires over the past several years. Tesla allegedly knew the cars' batteries were defective and decided that it would rather push an update that reduced range, performance and charging speed than replace batteries under warranty. My problem with this is that i need to know if my car is safe to operate. If there were a battery chemistry which was not safe and tesla rather than change it decided to reduce the charge rate, is this solution acceptable for nhtsa? also this solution is impacting significantly my schedule. When i bought the car, i considered using it for certain road trips assuming the downtime was reasonable, but after this update it basically made my car usable only for local trips. If you have to charge the car a couple of times over a 500 miles trip, one thing is to add a couple of 30 mins pit stops which is fine considering that most people need to use the restrooms, get something to eat or drink, but another thing is now having to wait a total of 3 hours.
Re investigation pe 20-010, mcu has failed and loss of rear view camera display is a result.reached out to tesla approximately one month ago as the mcu was beginning to fail.knew it would take approximately one month to get an appointment/parts.tesla refused (via email) to replace under warranty until mcu was in complete failure.unit completely failed on 9/8/2020.made appointment for replacement; first available appointment was 9/30/2020.
The main control screen on the car has failed and will not reboot. I believe it is an mcu failure. The car is 6 months out of warranty and has less than 30,000 miles on it
Center screen (mcu) went out , lose all safety features because the screen is all black
With 44k on odometer the mcu went out. I had to drive around with no way to adjust charging level, no turn signals, no back up camera, no climate control. Without the mcu the center monitor went out. Tesla wanted about $2000 to fix it by replacing it with the same problem board. My car was beyond warranty by just a couple of months. They knew in advance this mcu was going out based on how many times i had to restart the system when it crashed.
Since may software updates, i don't know the real reason why tesla limit my car's battery: maybe to shut off a single battery module like the one that caused a car to catch fire in shanghai (same year model as my car)... Or decrease the battery voltage to reduce potential fire...but is it right and legal that i paid for a top of the line performance model s p85d and now tesla limited it to only 68-69 kwh? i would not mind if i paid for 70 kwh and be limited by tesla to 68 kwh, but my battery is 85 kwh and limited to only 68kwh! the power also seemed to be reduced and charging is taking much longer. What made me really mad is that tesla went behind my back and cheated like that using ota updates.
Failure of the mcu and emmc. Loss of following* turn signals* backup camera* defrost defog both front and rear* odometer. Doesn't change* recent range/power consumption info* proximity warnings - no detection of other vehicles or obstacles* ability to lock/unlock vehicle from inside* charge above 80%* rate of charge above 8mph* control of temperature* huge daily range drain 6kwh/day or 18mi/day caused by pumps and/or blowers running continuously* car won't start for 60sec after stepping on brake to activate* garage door opener'tesla selected a flash chip that is unable to handle the constant read/write functions. These chips have since been replaced with a more robust version.'tesla model smfd 02/2015
* the first input vin is provisional. The car corresponds to tesla model s, but also includes other tesla.hello.i am one of the japanese drivers.i saw the following news yesterday (8/26).---------------------------suyasuya sleep in the driver's seat, automatic driving over 100 km?8/24 (sat) 18:21 broadcast tele morning newsall nippon newsnetwork (ann)a man who sleeps in a car that runs at a speed of more than 100 km / h. Sitting is the driver's seat, not the passenger seat.---------------------------i saw this news and thought it would be different. In other words, it is not 'not recommended to doze during automatic driving', but 'does not fall asleep during automatic driving'.in addition, the following is written in the news reader comments.--------------------------②unknowntesla vehicles don't wear a detector to deliberately fall asleep.there is a reason why you can't do it with a simple device.it is set to the preference of americans, and is used to collect data.if an accident occurs, the next program will be modified and the program will be rewritten on the vehicle to prevent recurrence.and it leads to completion through an experimental stage.even if a victim comes out, it is described in the car's instruction manual not to let go and drive, thus clearing the legal problem.and whenever a problem occurs,tesla says that 'the automatic driving function is a system that supports the driver holding the steering wheel' and does not recommend sleeping during automatic driving.comment.--------------------------③wise *****if that is true, the manufacturer will be testing the consumer's reputation as a human pillar and will be challenged with a major moral violation.---------------------------please tell us about your thoughts on the above.
Tesla has been unable to help us navigate through this emmc 8gb recall and provide us with effective communication. They have attempted to deny our reimbursement request based on inaccurate information and even shared unrelatedinvoices as the bases for the denial.our mcu was replaced due to the emmc 8gb card failing last year. The symptoms and repairs noted on the invoice are identical to the recall information. Furthermore, the techs at the service center told us very clearly that it was due to the memory issue, but was out of warranty at the time.i am very frustrated that i cannot call anyone to resolve this and am reaching out for help!
Media control unit (mcu) failed on model s 85d with < 50k miles.once this happens you cannot signal properly to change lanes (turn signaling won't turn on).in addition, the ac unit will not be functional and in this case was constantly on at the lowest setting also draining the battery perpetually.this was evident in the morning after charging the car at rest and will require an in house service visit.the repair for this is estimate for owners >2-3k.2018 models have this issue fixed supposedly, but models <2018 do not.tesla should ideally upgrade all models if there is a solution.
Mcu failure with less than 3,400 miles on car.tesla claimed it was out of warranty.the car can not charge or do anything without mcu.no windows, no climate, no charging, etc.a solid state device like the memory should not fail.it is being overwritten two often and tesla should have spec out better memory. Further the unit failed with very low miles and usage. I tried to find the invoice but it seems tesla keeps the invoice on their server. A failure of mcu because of under spec memory should not be the consumer issue.tesla should replace the mcu or memory for free. I am very upset the way this was handled. Furthermore i was told i would be getting a new mcu with upgraded memory but now i have doubts after reading teslamotorforum.com that i will have another failure in the same time period.this is a safety issue as the mcu controls more than entertainment but many car functions necessary to drive.
Concerning nhtsa recall 21v-035, for tesla model s emmc memory.i had my mcu replaced in april, 2020 by tesla in peabody, massachuestts at my own expense, to address failing emmc memory as covered by recall 21v-035.under the terms of the recall, tesla has promised to reimburse owners who had work done to address this issue and paid out-of-pocket.i was one of these owners.tesla is steadfastly refusing to reimburse my claim, despite being the only option offered to address the issue which showed symptoms exclusively associated with failure of the emmc memory.i would like nhtsa's help with getting the refund that tesla owes me.the invoice for the work is attached.
Well docmented failure of a memory chip that has been docuteted to fail aftera certin amount of read/write cycles, tesla has been well aware of this fault for years and has done nothing to address the issues leaving owners sometime stranded or reducled vehilce functionalty. Teslas respnose has been to replace thefaulty system witha refurbish unit that will have the same issue in the futiure and charging the customerbetween 1500-2000 to replace.
Approximately 6 weeks ago the computer wouldn't respond and wouldn't reboot when i started the car.i can't control things controlled by the screen (back up camera,etc).i've had two repair appointments but no part available so no repair.i haven't been driving the car for 6 weeks now. They keep reporting "part pending".
The mcu in my car went out. I was parked when this happened. I was a few months out of warranty. I paid $1795.00 to have it replaced. When my mcu went out this disabled my blinkers. This is the same thing that happened that the nhsta is currently investigating.
My car suddenly lost approximately 25 miles of battery range overnight after an over the air update by tesla. The car also began charging slower after the update. I believe the update has decreased the battery life of my car and capped it to prevent the chance of the car catching on fire since that has already happened to several tesla model s vehicles. It seems to me that a faulty battery is still in the cars
The media control unit went dark on 9/4/2020. Vehicle was stationary. The vehicle was purchased new andtook delivery 12/24/2015. Vehicle has 54473 miles currently.there should be a recall. Https://www.google.com/amp/s/www.autoweek.com/news/technology/amp32998329/nhtsa-investigating-tesla-model-s-touchscreen-media-control-unit/
Center console touchscreen stopped working completely. This happened overnight while the vehicle was parked in the garage.
Mcu failure on a salvage titled vehicle, tesla will not replace the mcu under warranty or warranty extension due to the vehicle being salvage. A recall is the only way to protect all tesla owners from this safety issue.
The main computer unit is know to fail and the rear camera will no longer work and results in a safety hazard.
As i parked my car in my garage on 1/19/2019, i had placed the car in park and was preparing to exit the vehicle when it suddenly accelerated and hit the front of my garage wall. The car was in park and not moving. I had my hand on the door handle to exit. I immediately slammed the breaks but the car seemed to keep going into my wall and then it jolted and stopped. It was like it had a mind of its own. There was no alert or anything. It just suddenly accelerated while in park. As you can imagine this is a very scary occurrence and i am not going to drive this vehicle until it is rendered safe. I'm very concerned with what could happen if this occurred in a parking lot or area with people. I contacted tesla immediately following the incident to file a report and share my concern. They told me they would pull logs and be in touch. I also called my insurance company. The incident happened at 5:50 pm.
Mcu on tesla crashed again. Last year it was replaced, and this year crashed again. Tesla keeps postponing repair. Saying they are too busy. With the mcu crashed, turn signal does not work and makes car not driveable. I understand you all are investigating this issue? the date identified below is the second time. This happened last year as well.
Tesla model s door handles are futuristic in design yet they have a major propensity to break on all versions earlier than the v3.0 door handles. My 2015 tesla model s have v2.0 and my driver side door handle now fails to extend out to let me into a car. I imagine this is a safety concern if i was in an accident and unconscious and a battery fire were to erupt someone outside my vehicle would have no way to open the door to pull me out. Example from 2019 where a person died from this exact scenario: https://www.autonews.com/regulation-safety/teslas-futuristic-door-handles-blamed-death-fiery-wreck
Touch screen memory chip failing.screen has gone blank while driving and no longer will process things that previously worked - perhaps memory capacity is impaired ?rear visibility is marginal when screen can not display rear camera. Screen failure while driving was on an interstate highway.
Mec failure on central panel....console is all black and minimal function on drive display...no ac/heat.... Cause no horn no display no camera no audio.no ac no turn signals. While driving no controls access to the car..no center display no airbag and airbag error...no app access either and car could not reboot either...and strange charging sound in front battery
My mcu or main touch screen has failed. I no longer have control of navigation, music, hvac controls, back up camera, turn signals, autopilot, adaptive cruise control, headlight controls, sunroof controls, or any function besides driving, steering, and braking, the car was at my home when it was receiving an over the air update. The car then notified me that the download had failed. I went out to the car to find the screen completely black. Trying to reset the screen did not work and tesla diagnosis led me to believe that the mcu no longer works. Doing my own research i had my emmc chip looked at and found the files were corrupt and the chip was 90% full. Tesla will not replace just this chip and only the mcu in full. I have not driven my car since this issue. *ln
Nhtsa action number: dp19005 - investigation subject : battery management software updates
First it started with the back up camera not displaying when i would put the car in reverse, so i had to reboot the system. Few days passed then it did it again so i reboot ed the system again but this time my entire screen went black and it would not turn back on after days of rebooting the system.i took the car into tesla to check and they said my mcu needed to be replaced.the problem with the mcu going out is that it controls everything including the back up camera and it also controls the a/c and when the mcu went bad it left my a/c 24/7.it took a week for my to get my car in for service so my car has the a/c running 274/7 for a week.it took another 2 weeks for the service center to get the mcu in stock to repair my car.i am curious why the mcu went out only after a my warranty ends.
The mcu v1 is known to fail. It's become sluggish and black screens. Not acting as it should.
I wanted to express my concerns relating to tesla's treatment of owners who have a salvaged car. Tesla actively blacklist cars with salvaged titles and makes it next to impossible to purchase replacement parts. Leaving owners with no option but to buy parts second hand or otherwise pay tesla a fee to have the car re-certified after the repairs have been completed. With tesla's direct control of their service centers, lack of dealers or independent shops. This means that the only way to get parts or service is through tesla themselves. Yet in the past they have refused to work on salvaged cars until they have been recertifed by tesla. This could potentially lead to hundreds of thousands of car on the road that need access to parts, service and repairs. That due to tesla's policies could potentially become a liability on the road. The second area of concern is that tesla also can send updates that actively deactivate features of the car. Such as autopilot and access to the supercharging network. Even if said features where purchased and are thus linked to the car for it's foreseeable lifetime. This is a testament to the technology and capabilities of over the air updates. However, by disabling software updates. It could lead to salvaged cars having grossly outdated software. Potentially leading to hundreds of thousands of individuals operating cars with potentially buggy outdated software, that would have otherwise been patched and lead to a accident due to a shutdown event, ect. Not to mention the act of disabling autopilot disables safety features such as automatic breaking, that could prevent a accident in the first place. It is thus, my hope that nhtsa could look into these concerns and hopefully make all tesla cars safer in the road. Tesla is the only automaker that currently has this policy and indeed the only automaker that has this capability
While driving in heavy traffic the car's emmc went dead and took over 10 minutes to reboot. All safety driving features were not functioning during this time. This is the forth time this has happened in the past six months. Tesla sent an email that they had a memory module problem with the car's emmc that caused the same problem i was experiencing, so i made a service appointment. When i took it in i was told my car did not have bad memory modules.they said that it was "normal" for the emmc to reboot from time to time, and as a curtsey they would not charge me a diagnostic fee for looking at it.we exchanged several emails about how this could be considered "normal" especially since it was happening more often, but the offered no resolution to the issue.there really appears to be something wrong with these emmc units and tesla doesn't know how or doesn't want to fix it. When the unit stops working i do not feel safe driving the car and i don't know when it is going to happen next.
Failure of touch screen, infotainment system. Unable to control charge rate of car. Unable to use navigation system. Occasionally the maps on the screen appear to have a seizure/ skittingand flickering which is highly distracting while driving due to mapspopping in and and out (going from the map texture to a white screen and back rapidly).unable to access or use any built in systems. Unable to turn on or off safety features/ airbags. Unable to manually control suspension height to prevent damage to underside of car on roads with pot holes. Unable to activate security features like pin number to drive. Unable to sync or unsync climate zones in the car. Essentially any function normally accessible through the touch screen is unusable. The problem has developed over time with initial problems with touch screen that would begin to work after a short while turning into a point now where the screen never works.
My mcu failed in january 2020 and i was charged $1,429.73 for replacement. I found a news article today that nhtsa is investigating this issue, i wanted to add my complaint as well.there was no incident preceding the failure, it just went dark one day. As a result heating/cooling, navigation, audio, etc. Were unavailable while i waited a month for the service appointment.
The trunk sensor malfunctioned resulting in the trunk registering as open but being closed. As there are 3rd row seats in the trunk this makes it passenger space and the emergency trunck open did not work, manual open did not work, key fob open did not work resulting in the trunk passenger compartment being locked shut with the potential for children in it with no way to get them out other than to smash the rear window. This is a significant saftey risk!
On may 15th, 2019 with 103,249 miles on my odometer, i upgraded my tesla model s 70d firmware from version 2019.12.11 to 2019.16.1.1. On my next charge to 80%, my mileage capacity was drastically reduced from 199 miles to 167 miles for a loss of over 30+ miles for no known reason.i discussed this with a coworker who has a similar early 2016 model s 70d who experienced the same same loss of range.my research has lead me to understand tesla took action to downgrade horsepower and range along with all other aspects of performance through a total voltage cap after claiming to be releasing a fire-safety update, but officially no safety update was released. This change happened while the car was parked in my garage and stationary.
Computer will have delayed starting or turn off on its own.
This is a complaint about the tesla aeb.here is a crash reporthttps://forums.tesla.com/forum/forums/major-auto-pilot-safety-issue#comment-1183233major auto pilot safety issuesubmitted by meliscu on june 29, 2017i have (had) a 2015 p90 d. It is now totalled and i wanted to share my experience with auto-pilot.many of you are aware of the death that occurred last year when a tesla drove underneath a semi. It was explained as having to do with the angle of the car on a hill, the location of the sun . . . The car seeing under the truck . . .well, i have recently had two experiences, both called into tesla, where the sensors did not detect enormous trucks that were stationary, perpendicular to the lane of travel, and entirely blocking the road. In the first instance autopilot would have driven me directly into a garbage truck. A garbage truck! autopilot simply did not realize it should react to a garbage truck blocking the road. In the second instance a box truck misjudged its turning radius and stopped perpendicular to my lane. Again, autopilot did not recognize that it should react to this enormous obstacle, and drove straight into the cab of the truck (almost, i reacted at the last moment and managed to avoid the cab, driving into the cargo area instead).yes, as the driver of the vehicle we maintain responsibility for what our vehicles are doing. That said, we place some degree of confidence that the software that powers our vehicles is generally in good order and able to perform in a basic sense . . . Which is to say recognize major obstacles and slow to a stop.if you have or use autopilot, please be aware that it appears to have a major flaw. It does not see perpendicular trucks blocking the lane of travel. Be careful. Do not put any reliance on the vehicle to be aware of these types of risks. My vehicle is totalled.please investgate.
On 7/2/20, center console stopped working when started up. This affects/controls climate control, back up camera, blinkers, and maps. Car is able to drive, brake, and steer. Inability to use blinkers is hazardous. I believe it is a known problem with the mcu chip. Many teslas are having problems with this chip 4-5 years into ownership. Service center states there is a long back order, essentially making it so that the best-case scenario is i am without my car for 8 weeks as it is unsafe to drive.
Approximately 5 years after purchasing my tesla model s, the media control unit failed while i was driving on a city street (doing a reboot due to some system failures).much of the functionality of the car became inoperable because of the failure, including climate control, navigation, music and more.a week later tesla's mobile technician did a hard reboot, which then eliminated the ability of the car to charge (making it effectively inoperable).when i finally got an in-shop appointment, a week later, i had to pay to replace the mcu, as my warranty period was over.even now, there are continuing issues with the voice recognition system.
The mcu and the speedometer of my tesla are not working properly because the car manufacturer made a design error with the chip card and also on the way of the car controls the heat coming in to the cabin and it literally melts down the screen and the speedometer. Glue comes out every minute creating a dangerous situation because it gets sticky on your hands and while you try to remove it the screen goes black or freezes. The most common one is that the screen or mcu freezes up constantly and then the car can't be run. Hard reset work sometimes and sometimes won't . I contact them and they wanted me to pay $2600 for something it is their design flaw .this is a danger for the public safety and needs to be address by tesla replacing the mcu at not cost since it is a design problem .those issues happens on both, while parked and driving , sometimes you can be driving and the screen won't work at all, you touch it and nothing works .as you can see on the pictures below , the glue will come down form the the screens and start going all over the car , that creates a hazard for driving and also possibly for a fire since the screen it is melting.
Regarding tesla model s vehicles (model years 2012-2018) that have an mcu failure due to a defective memory chip design, in addition to losing the backup camera when this fails, the turn signals also become inoperable. This happened to my vehicle. This is clearly a safety issue that must be addressed.
I recently purchased a used 2015 model s directly from tesla. Upon receiving the vehicle, i noticed that the music player repeats songs even though it is set to play a playlist, the lte connection is very weak regardless of location, i could not use the tesla app to remotely control the car, and various issues with the user interface requiring a full reboot of the main cluster this occurs randomly, sometimes when driving while other times stationary. Tesla has already troubleshooted the issues and even sent a software update yet the issues remain.
On thursday , june 7 around 6:30 pm i met with a bizarre incident on my 2015 tesla model s , 70d. Incident took place on rt 83 near oak brook mall near chicago.the car slowly rolled and approached a semi in front in a traffic jam. I heard a beeping sensor as it was about to touch the semi, i immediately pressed the brake but the car started accelerating instead. I thought i must have pressed the gas pedal, so immediately lifted my foot to make sure i was pressing the break pedal. The second time also it started accelerating and kept pushing the semi in front because it was touching it.perplexed i then brought the car to parking mode to make it stop. As the semi started moving again and there was sufficient gap, the car started functioning normally.i got a repair estimate on the following day from a tesla approved garage and they have quoted above $4000 to repair.
The mcu on my vehicle has failed four separate times while i was driving, causing loss of air conditioning, navigation, rear view mirror and other safety features.it was scary each time it happened and i feared that i would lose control of the vehicle.
I received an ā€œimportant safety recallā€¯ letter from tesla, dated july 14, 2021.this is to replace the embedded multimediacard (emmc) in the media control unit.the instructions were to set up an appointment with tesla to replace the vcm daughter board with on containing an enhanced emmc.yesterday, upon receiving the letter, i created an appointment for this friday per teslaā€™s instructions.i received confirmation of the appointment.today i received a message from tesla:ā€œfor this recall, unless you are currently experiencing issues with this touchscreen that we are able to verify, we will not be replacing it at this time.please let us know if you have any other concerns, otherwise we will close this work order.ā€¯i wrote back asking for them not to cancel my appointment.i have had the main screen ā€œblank outā€¯ with no controls.this also turns off my air conditioner, rear camera, and other controls.this screen has gone out three times over the past year. Iā€™m concerned that they are not going to fulfill their obligation for me and others who have these cars and are experiencing the same problem.i have asked tesla to remedy the situation and have not heard back.
Door handles that present themselves when you approach vehicle consistently break and prevent the ability to open the vehicle from the outside. This also results in inability to open the door completely when child lock is in place. Although broken door handles can happen these break every year or two. It's a real safety issue for when you have kids strapped to car seats in the even of an emergency.please intervene before they move to touch less door handles, functioning outdoor and indoor handles are really important in the event of an emergency such as fire after and accident. First time handle broke was around 30k miles then again another around 50k
The media control unit in the car is equipped with a logging chip that will cause the unit to fail after a specific amount of rewrites. This is typical for cars at or near 50,000 miles. Even after being replaced the unit is not without flaws. The same issue is likely to happen again in the same amount of time afterwards. With the mcu not operational the car takes an extended amount of time to be able to drive. Additionally you lose access to climate control, music or media of any kind, no access to navigation, and many other safety and driving options that the car is supposed to be equipped with. The unit is also susceptible to heat. Many of these units have bubbles on the screen due to using subpar glue that adheres the lcd screen to its internal components. When the glue fails the liquid inside drains out and into the internal area of the mcu. The same is to be said for the instrument cluster screen. Both screens utilize the same poor performing adhesive. The company should recall these units and replace them with the appropriate hardware to replace them. I'm not sure if the liquid in the screens is toxic or not, but on my last visit to the service center they tried to convince me to change the screen out because "you don't want to be breathing any of those fumes". This raised awareness that i could potentially be breathing in toxic chemicals while simply driving my car.
On may 20, 2019, this car was issued a forced, ota-update from tesla, versions 2019.16.1 and 2019.16.2 as a result of what is believed to be a response to the series of multiple battery fires worldwide involving tesla's electric vehicles. Without disclosing what the software updates would do or what negative affects they would have, tesla forced these updates without telling my client and other affected owners that their batteries would be limited and charging speeds would be throttled, effectively and significantly decreasing the range and speed of charging for their cars. Tesla advertised my client's specific year, make and model (2015 model s 70d) as having an approximate epa estimated 240 miles of range. This case has been filed as a class action which is already pending in the u.s. District court, northern district of ca, case number 5:19-cv-04596-vkd, by the named class plaintiff and representative david rasmussen. This office represents mr. Rasmussen, as well as mr. Lin and various additional owners of these affected vehicles, including residents in different states across the county. To date, tesla has proffered the explanation that the updates were done in order to promote the health and battery longevity for the vehicles, however, there is a correlation between the age of these cars, the recent fires, and any corresponding warranties with these cars by which tesla appears to try and avoid. Thus, customers are left completely without any remedy to the issues caused by tesla, as ncds arbitrators across the u.s. Are unable to come to terms with the fact that tesla has committed these illegal, unfair, deceptive, and fraudulent acts, or are unable to due to the limited scope and requirements by which ncds arbitrators are bound to.
The media control unit failed on my 2015 tesla model s. This is a known issue and happens on all tesla's due to a memory failure on the mcu1 unit. This causes the rear view camera to not work impacting safty visibility when backing the car. The car being electric is quiet and without a proper rear view camera it is a serious safety issue that is well known by tesla
Media control unit screen went blank while vehicle was in motion. Vehicle still drives, but driver is unable to use navigation or media functions. No turn signal feedback. No backup camera.worse, unable to control ac that was running at the time of incident. Air conditioning still runs after vehicle supposed to be stopped, draining battery.vehicle had to be parked for 48hrs + with ac running constantly until brought to dealership. Service wants $1700 for a replacement, or $2250 for an "upgrade".
The mcu (main console unit) is black and wont turn on. Tesla is stating they want me to pay for the repair as it isn't part of the drivetrain. I cannot control certain things like charging and driving safety features without it.
I am the owner of tesla model s 2015. I am experiencing a persistent malfunction of the mcuv1 unit which controls the essential functions of the vehicle. This issue is a known issue as per nhtsa letter to tesla on january 13th 2021 as well as a consumer reports review (https://www.consumerreports.org/car-recalls-defects/nhtsa-asks-tesla-to-recall-model-s-model-x-touch-screen-safety-issues/). I have requested replacement of the known mcuv1 defect with the tesla brooklyn service center (160 van brunt street, brooklyn, ny 11231). They have refused to replace the entire unit and will only work on smaller fixes. I am filing this complaint as the tesla brooklyn service center should replace the entire unit which has been found to be defective; which in turn can potentially create an unsafe driving condition for me and my family. Please advise how i may address this safety concern and ensure the mcuv1 is safe for my family and kids.thank you in advance for your support, chris nicodemo
Tesla model 2015 model s mcu keeps failing. The mcu failed twice in 1 year. Tesla service center schedules an appointment, simply resets the system and sends you back home. Before failing , the system shows signs of slowness like delayed start ( note* car can still drive without starting an mcu but multiple things such as hvac / backup camera wont work )
While the vehicle was stationary, in my home garage, the media center unit(mcu) screen flickered and went black. The screen has not turned back on, which is preventing from using my back up camera.
Touchscreen failure- the main screen failed completely after 5 years. This then causes no a/c or heat, no rear back up camera, etc.
There are two issues with the car and found other owners have seeing the same issue 1. The large screen goes blank and dark and is unusable and takes a while to start up the other functions can't be used 2) the door handle stopped going in and out and had to be replaced this is a known issue on line with the wiring being frayed and broken and the cogs also wear out this has been reported on line with other model s owners the technician who came to replace the ok'd one stated that this is an upgrade and not a replacement which i think should be done for all 4 and should be a safety recall since the doors are not opening from the outside and will be difficult to open the door in case of an emergancy.
The issue is related to mcu (media control unit).back in june 2020, my vehicle has issue with mcu.the technician recommended to replace the unit and tysons corner ,va service center performed the server to replace it.on 11/09/2020 tesla issued the warranty adjustment program announcement (https://www.tesla.com/support/warranty-adjustment-program) and it was stated that it only applies to the original owners, but not second (transferred) owners - which is unfare.we brought in feb 2019 and the current millage is around 37k.please review the request and help to get the refund for the charges incurred for repairing the mcu
Mcu1 screen goes black, disabling climate control, headlights, blinkers, lock/unlock doors & trunks, auto pilot, tow mode, wiper service and other features that control the car. My car is due for ny safety inspection that it will currently fail. My car was on highway when it happened the screen froze. That was february 2020, this happened where bluetooth and music stopped responding while driving. I was at costco and after i loaded the trunk up, got in the car the screen was black and no backup cameras or blinkers, this happened while parked but i had to get it home using hand signals to get home. I had to drive it like. I had uploaded a picture of it in the tesla app and i can't retrieve it.
Mcu1 failed in vehicle with ~47,000 miles.this failure impacts use of all features on the touchscreen, including backup camera, radio, a/c, maps, etc.car is still operational, but turns on slowly.
Main touch screen wont turn on... Mcu,or now both screens are turning off and on and off and on, blinkers wont work , speedo wont work,radio, ventilation,basically everything wont work while this is happening, ( but you can still drive.i have a video but not the correct file type
Tesla screen went completely black and will not come on. No back up camera, no turn signal, no radio, no a/c.this happened one morning when i went to turn the car on. Have tried reset. Made an appointment with tesla to repair but in the process of researching problem, have found this to be a known failure of many tesla's between 2014-2017.it is a safety hazard and tesla should be doing a recall. I am afraid to even drive my car to the service center for repair that is 15 miles from my home.
The front of the car will emit a loud buzzing noise
While i was driving my car's (2015 tesla model s) emmc (multimediacenter) failed. The chip died and i was unable to use the touchscreen including the climate control. The car still worked but i could not defrost my window and it was hard to see outside. Luckily, there were no cars around me and i was able to make it home. If this failed on a colder day, the defrost feature could be very dangerous. Tesla now wants ~$1500 to replace the issue which usa safety hazard.
The mcu on my 2015 tesla is starting to show early signs of failure.it sometimes reboots and takes several minutes to come back, the bluetooth connection to my phone fails often, and the screen is starting to flicker.this mcu failure is due to a manufacturing error causing multiple replacements.as this problem gets worse it will render the car inoperable as the entire system will fail.
Mcu failure. Scheduled appointments are several weeks out. Received update on 7/20 that mcu failed and tesla would need to order parts.
Touchscreen that controls most vehicle functions including hvac became disabled because a chip in the touchscreen went bad. The car was unable to charge and would take approx 5 mins to start at times. Unable to clear fogged windows with hvac
Hello,my driver's side door handle broke back in november/december of 2020.as a result, it prevented me from entering the car on the driver's side.i had it repaired in december 2020.now, my passenger side door handle has broken as well.my concern here is that if there is an accident where the car is on fire, etc., and the passenger(s) inside my car are unconscious, that someone from outside the car would have a difficult time opening the door to pull them out.they wold need to break the glass and pull them out through the window.although this is an option/workaround, i believe it puts all passengers in the car at risk of sever injury or death if this type of situation is experiences and time of essence it critical.i'm submitting this information b/c i believe that with the multiple door handle failures that this creates a significantrisk to the safety of passengers in my tesla.as a result, i think a more robust longer term solution is needed for the tesla model s.thanks,trevor
Mcu degradation. Obtained the car in 2019 and by 2020 the unit has degraded to dangerous states.while driving the car in reverse the camera split into two images inverted, making it difficult to see while backing up. Also the system navigation failed during one of my trips causing me to soft reset it at night while driving. The car shut off the headlights in a dark area with no street lamps, forcing me to pull over using the hazards to park. The system never shut off the headlights or preventing drivability when resetting in the past. Menu functions have started to show up cryptic and unuseableforcing more common restarts while driving.multiple trips to tesla service centers will not resolve the issue. The staff ignore it and say its normal. They keep saying the cache is full and only they can fully clear the cache. In all cases the vechicle was in motion and each could have resulted in an accident.
The driver's display panel which display the speed and other important information about the state of the vehicle is bubbling and making it difficult to read the current speed. This is a common problem with this model according to the owners forum. Even though this is a common safety problem, telsa has not issued a recall for this problem.
Shortly after a software update in june, 2019 i noticed that my charge capacity had diminished significantly (approximately 30 miles or 15%).i raised concerns about my battery knowing that tesla represents an unlimited mile 8 year warranty on the battery.my battery was tested remotely and i was assured it was not a battery issue.shortly thereafter i became aware that this is a known issue and actually the subject of class action litigation.i have text messages with tesla going back to june, 2019 and again in october, 2019 - the date of my most recent service.tesla has failed to acknowledge a plan of action related to the issue and will not "rollback" the update.i want tesla to stand behind their battery warranty and make thenecessary repairs to ensure safety and provide me with what i paid for.i have also experienced significant slowdowns of charging rates at various superchargers.
The mcu that operates the car failed.
2015 model s 85d was reversed onto driveway then placed in park and doors were closed and locked. A few moments later the vehicle started accelerating forward towards the street and crashed into a parked car. Front wheels were receiving power while rear wheels where locked and dragging rather than wheels spinning. I reversed vehicle back onto driveway and it happened another 2 times after first incident within a 30 mintue time span.
Owners say you would not dare to ban elon's autopilot!https://teslamotorsclub.com/tmc/threads/red-hands-of-shame.77954/page-2s4wrxttcs, green1 said: ↑you keep claiming that the nhtsa has secretly ordered tesla to disable things on peoples cars. Either provide the statement from the nhtsa, or agree that tesla is doing this of their own accord.the nhtsa tends to work with manufactures they give the manufacture a chance to comply with what they "recommend" without officially ordering them to do anything.us corporations hate regulation, and tend to bend over backwards to avoid it.in the us you can't even watch a viagra commercial without part of the ad being dedicated to saying that it won't prevent std's. Like how in the world would i even get it in my mind that it would?green1 alberta, canadanew if you want the added hold wheel nags, feel free to install the downgrade. There is nothing stopping you from doing so.i'm just pointing out that i don't have to. And that tesla has no legal ability to force me to do so. They are free to change the way things work for new owners, but they have no legal ability to make any changes whatsoever to someone else's property without that person's express consent. In fact that is almost guaranteed to be the whole reason why you have to accept software updates manually. They have the ability to push them automatically, but their lawyers probably didn't want to deal with the legal fallout of that one, this way they can show you consented.there has never, in the entire history of automotive transport, been even a single time when the government has forced owners to comply with an official recall, they certainly won't be forcing it for something that they won't even go on record as having required.enjoy your nags. It's your choice.
This is another complaint about the tesla autopilot.owners are complaining on the forums that the new upgrade version 8.0 has made things even more dangerous.https://teslamotorsclub.com/tmc/threads/with-8-0-i-have-to-take-over-for-auto-pilot-more.78049/page-2sample:the bad news:1) the 'crest of the hill' problem seems just as bad as v7.1. All bets are off what ap is going to do when you crest a hill, so a firm grip on the wheel to make sure ap does not do something silly is required when cresting a hill.2) there is a use case which is quite dangerous. When you approach stopped traffic directly ahead the radar 'sees' the stopped traffic, identifies the stopped traffic as a target, and brakes sensibly. Every time so far.however, when the road is curved and the stopped traffic is not directly in front of the car (but is off to the right or the left) then the ap does not acquire the stopped traffic as a target, and does not brake. You had better be prepared to manually brake hard in this circumstance.mine hasn't improved. It still wanders across clear lines into oncoming traffic. The lines are indicated on the instrument cluster in blue and the car is shown straddling the line. It's like the ap has given up but hasn't warned me.i had the ap set for 50 mph and a car pulled out and stopped across my lane about 800 ft ahead. Ap showed no signs of slowing, and at about 150 ft i had to come to a hard stop manually to avoid a colision.funny i was going to start a new thread about how ap is too scary to use in 8.0. Guess i'm not alone. Both braking and steering. If i could go back several revisions, i would. I don't feel like using it almost anywhere anymore. Tthe car brakes too hard and too far away from cars ahead turning right - even when there's a turn lane. I'm always afraid that someone is going to rear-end me when this happens
Mcu failure with less than 3,400 miles on car.tesla claimed it was out of warranty.the car can not charge or do anything without mcu.no windows, no climate, no charging, etc.a solid state device like the memory should not fail.it is being overwritten two often and tesla should have spec out better memory. Further the unit failed with very low miles and usage. I tried to find the invoice but it seems tesla keeps the invoice on their server. A failure of mcu because of under spec memory should not be the consumer issue.tesla should replace the mcu or memory for free. I am very upset the way this was handled. Furthermore i was told i would be getting a new mcu with upgraded memory but now i have doubts after reading teslamotorforum.com that i will have another failure in the same time period.this is a safety issue as the mcu controls more than entertainment but many car functions necessary to drive.
Mcu failure (march 2020) from emmc memory wear-out resulted in non-functioning car. Car would not "turn off," thereby entirely draining batteries. Since the air conditioner was on during mcu failure, it would remain on, no matter what i did, thereby (a) running down the battery, and (b) potentially creating a maintenance or fire hazard (ac running for 12 hours). Also non-functional was cruise control, radio, rear camera, audible warnings (like turn-signal clicks), inability to control battery charging, loss of navigation, parking warning chimes, energy usage graph, cell features, etc. Significantly, the "creep" feature, which moves the car forward when pedal is lifted, also did not work -- causing me to have to relearn certain drive features, and at one point allowing the car to roll backward when it usually would have creeped forward. It's unknown if certain emergency braking features would have worked. Main vehicle control systems functioned (steering & brakes), but nothing else did, and driving was very concerning. Cost to repair was $1575. However, the same type of computer was installed, which leads to concerns that the same problem may occur in the future.see also nhtsa action number: pe20010.
I was parking in my usual parking spot in a parking lot at my office at approximately 8:15 a.m.as i approached my parking spot, i slowed my car by pressing on the brake and made a 90 degree turn into my parking spot.the vehicle was slowing moving forward and was less than 10 feet from where i intended to stop the vehicle when the vehicle suddenly accelerated on its own and crashed into the concrete wall that was at the base of my parking spot, causing the car's airbags to deploy.i did not have my foot on the accelerator pedal at the time the vehicle accelerated into the wall.i informed tesla of the incident and they told me that the vehicle had experienced 100% acceleration immediately prior to the collision with the wall.)
After we returned from our summer home, i tried to drive the tesla.the main screen did not light up but i figured that a normal reset would fix the problem.as i drove, i attempted a reset but the screen remained black.i also learned that the turn signals would not work including the cruise control, windsheild wipers and headlight high beams. Worried about other problems, i returned home and have not driven the car since.over the summer there had been several updates to the cars firmware and i was looking forward to the improvements. Prior to that. We were driving with other members of the family, all with the tesla app on their phones.the car went into "limp home" mode on i-95 and would not respond to numerous attempts to remedy the problem.the seat heaters would turn on and off, the doors would unlock and the entire car seemed to have a mind of it's own.i asked everyone to turn off their phones and the problem disappeared.tesla service said they'd never heard of such a thing.
I drove the car into a parking space at the school (desert christian elementary) in tucson arizona on sept 16th about 11:05 am, when the car accelerated on its own (unintended acceleration) and crashed into 2 parked vehicles and airbags deployed and i sustained a fracture of my right arm requiring surgery. Also my car (the tesla model s) was damaged and the two other parked cars.
The mcu/screen stopped working and i was able tondrive, but not use any safety features, including blinkers, back-up camera, or navigation.it took over a week to get a service appointment and the item was not covered under warranty, so i had to pay over $1600 out of pocket.the car was not in motion when the failure occurred, and i was able tondrive, though not as safely as expected.
This complaint is about tesla's first generation media control unit(mcu). The mcu is the brains of the car and control the big center screen that the tesla model s is known for. When it failed not only did i lose the ability to use this big screen but i also lost key safety items signals, backup camera, cruise control,automatic breaking, and auto pilot. All the sound features are also disengaged as well and this was evident in the lack of sound for the turn signal as well as the lack of sound for the alert if your seatbelt is undone. Specifically in regards to the turn signalfor example if you put the turn signal down to as if you are turning left the nob will lock into the down position leading you to believe your turn signal is working but unless you are outside the car you have no awareness to the fact that the signals are not blinking.in addition to this my car lost its control of the air condition and any millage tracking features were lost.the mcu completely failed on me 3 times. The first two times it came back after a few hoursand the third time it never came back (was driven to the service center after 3 days and it still hadn't come back).the failed mcu allows you to continue to drive the car and you have no awareness to the safety features that are disengaged.also, all the sensors are disengaged to me the user which stops the car from alerting me to objects ahead, behind and to either side of me. There are endless articles about the first generation mcu failures. The chips inside these cars are known to fail after a certain numbers of cycles and tesla has yet to address this known issues leaving the consumer to fend for themselves.please investigate these issues and hold tesla accountable.
While using the autopilot on a busy i-80 freeway in san francisco. I was driving south and in the middle lane trying tomake a lane change into the left lane.i hit the speed adjuster knob instead of the turn signal, this automatically increases the speed of the car without intending to perform such action. This action could prove fatal if a bicyclist or other bikes in the category are in front. This is a design flaw. The turn signal is too close to the speed adjuster knob, and i could foresee a safety incidence occurring due to this lapse.thank you.
After the 12v battery on our car died, it was replaced by tesla service. After the battery was replaced, the center screen (mcu) would not come on. This screen controls almost everything in the car, including backup camera, park distance controls, auto-pilot, door locks, suspension, adjusting braking and collision warnings, opening and closing sunroof, charging (it's an electric car - nonfunctional if we can't adjust charging), climate control, remote communication, software updates, entertainment system, etc. We contacted tesla, and the service manager told us these screens regularly fail at around 4 years (our vehicle is 4-1/2 years old). In addition, failure is apparently accelerated by the failure of the 12v battery. After waiting many weeks for a "replacement part," we were contacted and told they had accidentally ordered a complete replacement, which would cost $2,700 (we had been quoted $1,300). The car has been undriveable for months. In addition, if this is a part that regularly fails, it seems like tesla should cover the replacement. We have no choice but to pay $2,700 to replace a part that is apparently known to predictably fail. Please let us know if you need any further information.
My tersla experienced a sudden acceleration event on july 31, 2019. It was being parked in a target parking lot about to be put in park when it suddenly experienced a full acceleration. It jumped over a 6 to 8 foot wide concrete meridian, took out a bush and hit a parked pick-up, moving it about 15 feet and totaling the truck. The car had almost $40,000 in damage and the driver was injured. Telsa first said they would have their read out in one week then 3, then 4 - finally after about 4 months they said it was driver error but the driver denies touching the gas or brake. She was already stopped and it happened so fast she didn't have time to react.
Model s floor mats are secured via 4 velcro pads, screwed into the floor on one side, "glued" onto the mats on the other.after 3.5 years of normal use, driver's side floor mat came loose while driving.pulled into a parking lot and removed mat until i got home.found two pads completely unstuck from mat, two others rolled into themselves and partially sticking to the mat.cause appears to be the adhesive gluing the velcro pads to the mat breaking down/degrading, rendering the adhesive ineffective.suspect this is a design flaw that may affect other teslas of similar age/design over time.
Car was parked in the parking lot. While backing the car, it spin fast out of control even though backing was started at a very slow speed . Car stopped after hitting four vehicles directly, and one of the vehicle hit other two vehicles. Major damage on the tesla car is on driver side at back, where it hit other cars. It spin almost 180 degrees facing in the opposite direction. It hit the cars on both side of the parking lot lane .it all happened in 2 to 3 seconds.i wonder, if there is automatic control in the car so that it does not go fast while reversing , as accelerator seems to be very sensitive, or does it get stuck? floor mats in the car were original and came with the car.
On june 9 at approximately 10:30pm, the car accelerated on its own at a high rate of speed. The cruise control was off, as such, so was the driver assist mode. In addition, without prompting, the sunroof opened and the windshield wipers turned on. The only way to stop it was to reboot the computer. The fact that tesla denies this is a problem is ridiculous. There is clearly a software issue that has been recently introduced. I have had the car for more than 5 years and have never had this type of problem until now.
On january 2, 2019 between 1:45 and 2 pm i drove from my house into a clinic parking lot. As i drove my 2015 tesla model s forward and steered to the right into a parking spot, i consciously eased my right foot off from the accelerator pedal, thus lowering my speed from 10-9 mph to about 5-6 mph. The brake pedal was not pressed, allowing regenerative breaking to slow down the vehicle.about a second into the parking turn, the vehicle suddenly jolted forward, accelerating unexpectedly.i felt as if the brakes failed to work when i reflexively removed my right foot from the accelerator, and stomped the brake pedal as hard as i could. My vehicle came to a stop only after colliding with a chevrolet sports utility vehicle parked in the spot across. As i regained my bearings, i caught myself still flooring the brake pedal with my right foot, and continued to floor it until i after i had shifted it into parking gear, and made sure there was nobody walking in the vicinity. The impact from the tesla model s bumped the chevrolet suv parked in front about 5 feet back. The model s itself stopped between 2-3 feet into the next parking space, slightly into the opposing parking space on the right side, as seen in the included photos. This would indicate the brakes **eventually** worked. Had they not, the tesla would have been expected to roll forward and into the suv's bumper after the collision. This is called tesla creep mode, which i have enabled (slowly roll forward while no pedal is pressed). I asked the police officer to position his patrol car behind my vehicle before i moved it and advised the police officer i did not trust the car. I used an app to call for a tow through my insurance, but the tow's number was disconnected.i was able to drive off with the patrol car in escort.
While driving the car and accelerating to highway speed, with autopilot/tacc enabled it will brake hard from highway speeds to and incorrect "known" 45 mph (+5 mph auto pilot threshold). I use "known" as it appears to be gps data that presents the mph. The actual speed limit is 65 mph. Drivers will notice the cars dash board will display the incorrect mph as well. Result is that when getting on to highway, it slows you back down to 45-50 mph. If accelerating on an on ramp, with cruise control active it will slow the vehicle. Merging into traffic already at highway speeds and having the model s cruise control/ autopilot slowing down will cause rear end accidents into the model s. This specific scenario was on a has happened multiple times and i have made tesla aware ofthe defect/bug.this also happens when passing under overpasses with a mph that is less than the highway speed limit. It has been 3 months and it has not been corrected. This incident happened in a cloverleaf interchange.i have uncovered other defects of this nature and will report them in separate incidents.all incidents have been submitted to tesla motors and to myknowledge they are planning to correct the situation. I have more data on this such as gps location data, logs, ect if needed.
The contact owns a 2015 tesla model s. While driving 65-70 mph for thirty minutes with the auto pilot engaged, the vehicle spontaneously accelerated without warning. The contact crashed into the rear of a 2015 toyota prius. The air bags deployed. There were no injuries and a police report was filed. The vehicle was towed to an independent lot. The contact called tesla (6701 amador plaza rd, dublin, ca 94568, (925) 361-1173) and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 48,000. *dt
Unintended, uncommanded acceleration. Car rapidly accelerated to maximum throttle during parking maneuver in a parking structure.i was travelling at 3mph. Car accelerated, hit another vehicle and a wall. Tesla claims vehicle logs show throttle was commanded to 98%. At no time did i have anything but a light touch on the throttle.
There is a flaw in the tesla emmc which will inevitably cause a critical portion of the chip to fail prematurely, due to constant excessive logging within the touchscreen system. Ultimately the memory chip fails and the touchscreen goes black, placing the car in limp home mode, the parking sensors and rear view camera no longer work, it will not charge and effectively becomes un-drivable when the battery runs out. The emmc is a linchpin component for the functionality of the car. The emmc, though it does not control the car's propulsion, braking or steering, is the heart of the touchscreen which is used to turn on headlights, adjust hvac and all car settings run through the touchscreen. The hvac unit now has a "dog mode" which keeps the cabin cool for dogs or occupants waiting in car. The failure of the touchscreen unit while in dog mode could result in heat-related fatality, should an owner.for more information here are some references:- video showing an engineer who's helped several hundred customers disable logging between minutes 8 through 12: https://youtu.be/o-7b1waoj9q?t=499- a recent article explaining the flaw: https://www.thedrive.com/news/27945/a-single-component-can-brick-older-teslas-and-tesla-wont-fix-itthis has been a known problem by the tesla owners community for upwards of a year now and requires a simple software update to remedy - disable logging to emmc memory. According to other owners, this problem exists on all current and past tesla models and it is a matter of "when" not "if" for all chips to fail unless they make a change to their software logging.
As i parked my car in my garage on 1/19/2019, i had placed the car in park and was preparing to exit the vehicle when it suddenly accelerated and hit the front of my garage wall. The car was in park and not moving. I had my hand on the door handle to exit. I immediately slammed the breaks but the car seemed to keep going into my wall and then it jolted and stopped. It was like it had a mind of its own. There was no alert or anything. It just suddenly accelerated while in park. As you can imagine this is a very scary occurrence and i am not going to drive this vehicle until it is rendered safe. I'm very concerned with what could happen if this occurred in a parking lot or area with people. I contacted tesla immediately following the incident to file a report and share my concern. They told me they would pull logs and be in touch. I also called my insurance company. The incident happened at 5:50 pm.
2015 model s 85d was reversed onto driveway then placed in park and doors were closed and locked. A few moments later the vehicle started accelerating forward towards the street and crashed into a parked car. Front wheels were receiving power while rear wheels where locked and dragging rather than wheels spinning. I reversed vehicle back onto driveway and it happened another 2 times after first incident within a 30 mintue time span.
The contact owned a 2015 tesla model s. The contact stated that when stopped at the signal, the vehicle accelerated independently without warning. As a result, the vehicle crashed into the vehicle in front. A police report was filed but there were no injuries reported. The vehicle was towed to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 6,000.
A malfunction caused the sudden deployment of the airbags and subsequent unintentional unexpected acceleration causing the vehicle to jump a cement block and violently smash into a pole while i was slowly pulling into a parking stall at a grocery store.
Another youtube video just uploaded.https://www.youtube.com/watch?v=dbpqihwshos&list=plghiwfeznj69difsuaginjcl2ggyrrxbcthis owner has astonishing overconfidence in the autopilot and is using it on undivided roads with parked cars and many other hazards hands free except for a light touch on the wheel to defeat the nag.the way that autopilot has been advertised has lead to a deadly faith in the system.please stop this crazy experiment immediately
The vehicle was stationary at a stop light.as the light changed, i believe that i took my foot off of the brake and the car started accelerating.i tried to put the foot back on the brake but i hit the car in front of me before the car stopped.i cannot be 100% certain that there was not human error involved, but all i remember is feeling the acceleration and trying to brake and being unable to stop.
My vehicle was having issues during 2020 with the emmc recall. I took the vehicle to the dealership to be repaired and paid for the repair out of pocket. After this repair took place, the nhtsa forced tesla to do a recall for the part that failed. I subsequently was reached out by tesla who denied a refund for the repair that i paid out of pocket and did not and has not (3 months of following-up with the company) explained the denial nor offered repayment as directed by the nhtsa. Unfortunately, i am not the only individual who has had this same experience. Many individuals online have ran into the same unfortunate circumstances. See instances linked below. Https://teslamotorsclub.com/tmc/threads/emmc-recall-reimbursement.222189/
I did not give permission for tesla owners to drive at me in their 3 ton high performance car while the bug ridden autopilot is in control of the vehicle.https://teslamotorsclub.com/tmc/threads/dangly-weight-tied-to-steering-wheel-to-fool-autopilot-that-youre-paying-attention.55681/page-2ratsbew said: ↑note: this isn't a suggestion to do anything dangerous....can you tie a small weight to the 3 o'clock position of the steering wheel so the autopilot thinks your hands are on the wheel?this could be good for truly boring stretches of road where you don't want your hands to be lightly touching the wheel for 3 hours straight. Hands in the lap (palms up) ready to take over, but not hovering.immolated, 49 minutes agomy new solution was a 1 lb ankle weight (https://www.amazon.com/gp/product/b005p3lhgi/ref=oh_aui_detailpage_o00_s00?ie=utf8&psc=1), works perfect. I couldn't stand the new nag happy 8.0.and to address all the other posts in this thread, it's completely safe. The nags don't actually need you to guide the wheel, they're just making sure you're paying attention, which i am. I just find the nags to be more distracting and being completely hands free is a better driving experience for me. More relaxed = less fatigue and more attentive for long road trips.now i can go 100+ miles without having to touch the wheel on routes that would've otherwise nagged me 30 times, and ap was flawless with no intervention. It actually let me gain a ton of confidence in how well the latest ap can perform. I'm still paying attention if i need to take over, but it's way better this way, and it's the experience i paid for when i got the car.
The main screen stays blank and the backup camera does not work.all controls that were on the main touch screen do not function include safety features such and adaptive cruise control and emergency breaking.
On the afternoon of november 25, 2015, i was driving into a strip mall parking lot.i was going to pull into one of those spaces where you can park perpendicular to a sidewalk curb and the sidewalk leads up to the store fronts.when approaching the parking space, the car was already in regenerative braking mode, and according to tesla's logs, the car slowed down to 3.5 mph.since the car had enough momentum to roll into the space on its own, my foot was not on the accelerator or the brake pedal.my foot was up resting on its heel, ready to tap the brake when it got close enough to the curb.while the car was coasting into the space the motor was very quiet. All of a sudden, i heard a 'whirring' sound from the motor.i don't know how better to describe it, than to say it was almost like the motor went from a state of slumber to a full state of awareness.i believe the motor was 'whirring' loudly for about a second before the car took off at such a fast pace and wound up hitting a brick wall.it happened so quickly, i didn't have any time to react.after the impact, i didn't even know the airbags deployed until i opened my eyes and saw the deflated airbags in the car.it looked like the car jumped the curb, hit the brick wall, bounced backwards from the impact and landed back into the parking space.according to tesla's logs, the data reads that the pedal was depressed down to 97% and the cause of the accident was due to driver error.i stand firmly by my statement that my foot was not on either the accelerator or the brake pedal when the car accelerated.data may show there was pedal depression but i did not do the depressing. This was due to unintended acceleration by the car.
While driving slowly ~5mph in a wal mart parking lot, my wife went to pull into a parking spot, she took her foot off the accelerator pedal and the car accelerated "fully" almost hitting the car in front.my wife had to slam on the brakes to prevent an accident.
While pulling into a perpendicular parking spot in a parking garage, at ~4-5 feet from a wall, the car experienced sudden acceleration, slamming into the wall, resulting in moderate body damage to the front of the car and deploying the driver-side airbags.there were no other passengers in the car, and there was no significant injury or damage to the garage or other cars.though i recognize that the vast majority of accidents of this type are due to driver error, there are several factors that leave me with concern for a possible electronic systems malfunction.specifically, ~3 days prior to the accident, the car began displaying a constant error message: 'driver assistance features unavailable".i notified tesla service by phone and email, and on their instructions, rebooted the computer system, and fully powered down and restarted the system.however, the error message persisted. The accident occurred before i was able to schedule a service call.i have requested details from the data logs for the accident from tesla, but they have provided only very limited information, stating that legal action on my part would be required to obtain more detail.they have told me that the car speed was 3.6 mph at which time the data indicates that the accelerator was pressed to as far as 100%, resulting in acceleration of the car to 7 mph at the time of impact, with this acceleration occurring over a 2 second time period.this information seems incompatible with the otherwise rapid acceleration typically exhibited by this car with a fully depressed accelerator, and the short distance traveled (only several feet).
The contact owns a 2015 tesla model s. The contact received notification of nhtsa campaign number: 21v035000 (back over prevention, visibility, exterior lighting) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 tesla model s. The contact received a recall notification for nhtsa campaign number: 21v035000 (back over prevention, visibility, exterior lighting) however, the dealer informed the contact that the vehicle had to experience the failure for the recall repair to be completed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 tesla model s. The contact stated while driving at various speeds, the main center display failed not allowing the contact to use the rearview camera, the turn signals, and all the electrical functions. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with the emmc flash memory device needing to be replaced. The vehicle was repaired. The contact stated that a couple of days later he received notification of nhtsa campaign number: 21v035000 (back over prevention, visibility, exterior lighting). The manufacturer was informed of the failure and referred the contact to the nhtsa for assistance. The failure mileage was approximately 49,274.
I put the car in reverse and the screen was black. All the controls were stuck...fan/ac...back up camera did not work. My turning signals did not work. Tesla service center was closed so all the ac did not turn off and drained the battery all the way to 0 range. Took a lot of trouble to get to the service center the next day. They concluded the mcu was dead and had to be replaced claiming that it was wear and tear. Without any warning, the mcu crashed and comprised safety of the car with the turning signals, suspension and rear back up camera not working amongst others since the mcu controls everything. We believed tesla knew of the problem and put it on owners to replace at their own expense if out of warranty even though it seems to happen around when the warranty ends. We have 2 teslas and both the mcus died a little over 50k. It should have been a safety recall and the mcus replaced at no cost. Terrible business practice and service for such expensive cars. We are very disappointed in tesla.
Tesla upgraded the infotainment system on my car and as a result the screen's view of the backup camera is now extremely dark when used at night.my wife narrowly avoided hitting a tree the first night.the upgraded system's backup camera is almost useless now and a real safety hazard as one can no-longer see the road or any obstacles when reversing at night.previously, it was a very well performing system.tesla has not firm timeline to rectify this issue.
The infotainment computer mcu1 is known to fail prematurely due to software issues caused and not fixed in a timely manner by tesla. Basically the limited write cycles of flash memory are exhausted due to excessive logging up to a certain software version.my car shows the early warning signs including black screens on entering (car is not movable for several minutes) and reboots during driving. Full mcu failure is known to cause indicator lights to fail, automatic emergency braking to not engage, disabled fast charging and no accurate charge indicator (so risk of getting stranded), heating/ventilation stuck to most recent setting (no defrost), audio fragments being stuck on arbitrary volume, air suspension is stuck to possibly unsuitable settings and the speedometer is reverting to mph instead of km/h without notification. If pin to drive is used, the car can no longer be unlocked and moved.tesla does not acknowledge this problem and charges for full repair cost outside of warranty / drags cases of impending mcu failure until the car is out of warranty. Mcu1 can be replaced with mcu2 according to a tesla infotainment website; however only mcu1 replacements for the oldest cars (ap1 sensor level) are available to date despite announcement these would be ready in april 2020. Newer cars with longer remaining life can be upgraded upon invitation by tesla.
Mcu goes blank; this effects exterior lights; acceleration settings; steering modes; regenerative braking; stopping mode; the entire sound system, including the turn-signal tones; displaying warning notifications; critical gauges; gps navigation; self-driving mode; rear view camera; ability to charge; suspension; heating and air conditioning; and the sunroof
The media control unit (mcu) touchscreen failed (completely dark/non-operable) and greatly reduced my rear visibility when putting the car in reverse given the loss of the rear camera display. This occurred upon leaving work and getting into my parked car.
The main screen on the car (mcu) has had issues for over a year. It would sometimes just go blank while driving, or not turn on when getting in car or the response time so slow (which would be a real safety concern and caused me to pull off the road several times) the rear camera would stop working. I just paid $1639.00 to have the unit replaced, i was informed it was past it's useful life and would fail in the near future. These failures began happening in april of 2019 from parked to 75 mph.
The screen does not turn on. Mcu has failed. Will not be able to use rear view camera, defrost function(esp when raining, this is a big safety concern with not having visibility), can not turn off ac(runs while car is off), rear back up camera does not work. Can not use the tesla phone app to use the functions, can not set charging. Range.the nhtsa has opened a investigation in june 2020 and is on going.
The main control unit central screen froze and i could not get the car to function for about 7-8 mins. During this time, all major functions of climate control, rear view camera, and the car itself was non-functional.even when the car functions, there are many times when the computer starts to go slow. Sometimes causing the touch screen to get unresponsive during driving the car. And a few times, the touch screen has even gone dark and non-functional while driving the car.history before this latest incident:note that this has happened many times in the past 1.5 years. I took the car several times to the tesla service shop and they used to just tell me to reboot the computer and they managed to reset the computer a couple of times while in warranty. Finally at one point after the warranty expired, the computer completely died earlier this year and tesla service advised that i need to get the computer mcu replaced at my own expense of about $1200. I did that.now after about 6 months of the new replaced mcu, the problem has started happening again, just like it happened about 1.5 years ago. Computer slowing down and now two times, freezing up. I am frustrated at how easily this computer keeps getting into problems and causes potentially safety issues when the computer may go dark while driving or trying to back out of the garage or parking lot without visibility from the rear view camera when it happens. And i'm afraid that this new computer mcu may be on its way again for completely dying a second time in the same year.i am attaching the photo of the state of the car from today's incident (1:15pm 11/16/2020 pacific time).i hope you would investigate this closely since in the past tesla has been telling me that this is normal wear and tear and i can't accept that this kind of thing is anywhere close to normal behavior for a critical part of the car.
Date noted below was the most recent of multiple occurrences. This has happened now at least 6 times beginning in october 2020. While driving, the 17" display in the center of the dash suddenly goes blank. At this point, access to the backup (rear-facing) camera is unavailable.
Mcu shuts down while going down the road.you lose defrost and other major factors that effect safety. Cannot name a particular day but tesla has this information.i text the tech on 09/03/2020he told me it is a common problem.if it happens in winter, i will wreck if i cannot see.
I have three issues regarding visibility for safe driving:1) a couple of weeks ago the computer system of the car experienced a software crash. As a result the side mirrors did not open and the rear view camera did not work. The car was still drive-able i needed to take my son to school so didn't have time to troubleshoot this.this was very unsafe to drive, particularly on the freeway, and i believe it is illegal in californiato drive without working mirrors. I contacted tesla about this and they did not offer any specifics. I believe this is a major issue. Operational mirrors are essential equipment, i think it is bad design that these are dependent on the same system as the entertainment system. Tesla's plan to replace side mirrors with video cameras is worrisome in this regard.2) the radio control buttons for changing the station on the steering wheel no longer work. I believe this is the result of a software upgrade by tesla. To change the station now requires diverting attention from the road to a touch screen. I have complained about this to tesla and they have replied with any material explanation.3) when the car is in reverse the backup camera can be blocked on the display by other activity. This is a problem in that a passenger can inadvertently turn off the camera display while car is in reverse motion. A second issue is that the backup camera will occasionally display in some sort of split screen more. It looks like they are trying to display both a wide angle view and narrow view. This only happens randomly (maybe another software issue) but it does diminish the usefulness of the camera. I have not contacted tesla for these issues concerning the rear camera.
I understand you are investigating tesla model s computer failure.i would like to list the issues i have had since i brought my model s in march 2015:-april 2015 ? front trunk would not open.latch was replaced under warranty.-june 2016 ? driver door handle stopped working.replaced under warranty-august 2019 ? media control unit failure (touchscreen).happened on a friday and i could not see in reverse, could not use handsfree phone ? important for me as a critical care physician answering calls from the icus. Could not closer sunroof. Car could not be shut down. The air conditioner stayed on for 3 days until i can get the car to service center. Car had to remain plugged into charger to support the air conditioner etc so i had enough battery reserve to get to the service center. My cost $2134-august 2019 ? a/c failed after having run nonstop for 3 days b/c of mcu failure. My cost $869.-august 2019 ? in effort to shut down the car, per tesla phone instructions, i disconnected the battery and charged it.as a result the battery shaped ballooned out and i had it replaced since everything was open.my cost $216.
Main control screen (mcu1) went black, disabling access to most controls including defroster.had repair done (out of warranty) at a cost of $1800.problem is poorly designed electronics causing failure of memory chip in unit because of too many read/write cycles.my understanding is thousands of 2014-2016 cars have suffered this problem in the last year.
My touchscreen has failed completely and i am unable to use my blinkers or control my lights this is a big safety concern and tesla has stated that it's normal for computer systems to fail.
Turn signals all failed, rear camera failed, touchscreen interface failed
The mcu (version 1) of my car stopped functioning while parked and needed to be replaced.this is a known issue (emmc failure).the car was still operational however the following safety issues resulted from the mcu malfunction:- turn signals and audible chime both beame nonoperational- reverse camera beame nonoperational- high beam headlights beame nonoperational- lane departure warning may hae become nonoperational- climate control stuck at one level- instrument cluster lighting setting became unable to be changedadditional issues resulting from the mcu1 failure:- all systems and settings accessed through the center console screen beame unaccessible- navigation system beame nonoperational- audio controls beame nonoperational- auto-pilot (lane assist) beame nonoperational- alternating current (ac) charging speed reduced to 2kw- remote access via smartphone beame nonoperational
Mcu degradation. Obtained the car in 2019 and by 2020 the unit has degraded to dangerous states.while driving the car in reverse the camera split into two images inverted, making it difficult to see while backing up. Also the system navigation failed during one of my trips causing me to soft reset it at night while driving. The car shut off the headlights in a dark area with no street lamps, forcing me to pull over using the hazards to park. The system never shut off the headlights or preventing drivability when resetting in the past. Menu functions have started to show up cryptic and unuseableforcing more common restarts while driving.multiple trips to tesla service centers will not resolve the issue. The staff ignore it and say its normal. They keep saying the cache is full and only they can fully clear the cache. In all cases the vechicle was in motion and each could have resulted in an accident.
My mcu stopped working and i was unable to use a lot of the cars functions. When my screen went dark i was unable to see any display of the reverse camera and was unable to adjust suspension settings. This happened as i put the car in reverse in my driveway with family members walking around the area. The car was towed to a tesla repair facility and i was told they were able to get my mcu working but the problem will likely return.
Touchscreen that controls most vehicle functions including hvac became disabled because a chip in the touchscreen went bad. The car was unable to charge and would take approx 5 mins to start at times. Unable to clear fogged windows with hvac
On june 9 at approximately 10:30pm, the car accelerated on its own at a high rate of speed. The cruise control was off, as such, so was the driver assist mode. In addition, without prompting, the sunroof opened and the windshield wipers turned on. The only way to stop it was to reboot the computer. The fact that tesla denies this is a problem is ridiculous. There is clearly a software issue that has been recently introduced. I have had the car for more than 5 years and have never had this type of problem until now.
A couple of weeks ago, touchscreen/media control unit become black and my 2015 tesla model s lost rear view camera functiontionality along with other things.*dttesla suggested me to do soft/hard reboot the system but it didn't do anything. Then, i was suggested by tesla to visit the service center and replace the mcu or upgrade to mcu2 at my own cost. Losing rear view camera functionality is a big safety issue and it looks like i am not the only one. There is an open investigation (https://static.nhtsa.gov/odi/inv/2020/inoa-pe20010-4553.pdf) and it looks like emmc memory wear-out is suspected as a cause.
I have tesla model s 2015.mcu or display failed as described due to flash memoryno turn signal. No rear camera. Known problem elon musk knew about and did nothing to fixshould be recalled
The media control unit failed on my 2015 tesla model s. This is a known issue and happens on all tesla's due to a memory failure on the mcu1 unit. This causes the rear view camera to not work impacting safty visibility when backing the car. The car being electric is quiet and without a proper rear view camera it is a serious safety issue that is well known by tesla
Media control unit screen went blank while vehicle was in motion. Vehicle still drives, but driver is unable to use navigation or media functions. No turn signal feedback. No backup camera.worse, unable to control ac that was running at the time of incident. Air conditioning still runs after vehicle supposed to be stopped, draining battery.vehicle had to be parked for 48hrs + with ac running constantly until brought to dealership. Service wants $1700 for a replacement, or $2250 for an "upgrade".
While driving main screen turns off - reboots about 5-10 minutes off- while off- turn signals are not audible inside carall other safety parameters are not accessible: collision avoidance, brake assistance, this has occurred multiple times - i must take a picture while occurring which happens while driving. Tesla has full access to logs.diagnostics by tesla representative tells me that my memory chip is within parameters and thus not eligible to be replaced. Although i must continue to experience the reboots that shutdown most of its features while it occurs. Not to mention my daily occurrences: - charging system adjustment panel does not draw on screen properly; which causes incorrect selection of amount of charge needed. Center arrow which is supposed to show doesn't until after selected.
Touch screen will blank, show unusual characters, not respond, exhibit pixillation, stop rear vision camera from displaying, not play radio or music properly and/or intermittantly, and present navigation information improperly. Media computer was replaced last year, but new computer still has those same and other problems. Happens with vehicle in motion, city and highway, randomly. Evidence indicates this may be related to a memory storage hardware chip inside the media computer, being of too little total capacity. Or related to internet signal from manufacture being unreliable, week, intermittent, or defective.
I was driving my car to work and accidentally scraped the front right wheel on a curb near a roundabout on an old/narrow seattle street (there was oncoming traffic and parked cars so i had very little room on my right and mis-judged). The paint on the wheel was pretty badly scraped up but otherwise the car was fine (no body damage) and the wheel had no visual structural damage (the car's alignment was not affected). I continued driving to work without issue, including 5-6 miles on the highway at 60mph. When parking in the underground garage at my office 20 minutes after the curb incident, i turned the wheel to the left to adjust my car in the parking spot and heard/felt a rubbing sound, followed by a loud clunk. The front right of the car dropped and the wheel fell off the suspension and was wedged under the front of the car. The car was disabled and had to be towed to tesla.given the amount of force applied to the wheel by the curb and the lack of other symptoms, it seems unlikely that any normal, stock suspension should fail as it did with this car. It appears a bolt on the lower control arm sheared off completely when i was parking (and had probably been fatigued by the curbing incident).
I have "swollen" lug nuts.the tesla lug nuts for the wheels have a chrome metal cover.this cover deforms and the correct size socket will no longer fit so the next larger size socket has to be used to loosen and tighten the lug nuts.there is a lot of 'play" when using the larger sized socket and cannot properly tighten to the specified torque needed to safely secure the wheels to the car.
Front passenger control arm is broken, pushing the tire into the wheel well.i was reversing in my driveway when i felt the drag on the passenger side of the car.i got out and looked around the vehicle and saw a metal piece snapped.i could not move the car, as the tire was pushed into the wheel well.called for a tow truck.this vehicle was manufactured in fremont, ca in 08/2015, with the other vehicles sold to china, which are now being recalled for the same reason.
I was driving the 2015 tesla model s , west bound on i-80 approaching the bay bridge in san francisco from oakland ,iheard s trance squeaky noise coming from the rear of my car & i pulled over that saw the left rear tire & wheel looked tilted , it appeared the wheels & suspension of the car had failed suspension failed . I called tesla roadside assistance at 2:30 pm asking for help , the answering service instead of trying to help the tesla was arguing with me over the phone that this issue may not be covered by the warranty andi may need to pay for the towing cost & repair cost. They refused to help me in anyway to bring the car to their service . I called a towing service & had the car towed at my own expense after the long never ending waiting & terrible traffic of friday afternoon . I got the car towed to the tesla service in dublin california . They took my car in friday evening. The next monday they called and said the left rear axle & wheel are broken . The cost to repair $13,000. They denied that this is warranty issue . My insurance paid for this outrageous repair cost . It took 3 weeks for them to fix the axle & the wheel . I am not confident that this car is safe to drive .the tesla costumer service is terrible , they are unhelpful , cheap & leave the costumer high & dry in a crisis . They do not take responsibility for the car parts failure & warranty issues . I had never experienced broken wheels or axles in my 20 years of driving .
I noted a clunking noise on the driver side wheel area while driving.i ask for help from service, but everything is automated and they made an appointment for a month later.a few weeks after reporting the noise, i was breaking when my driver side front wheel seem to give way and the car started to skid.the affected wheels seem to be scraping the wheel well.not much help from the service app and suggested i get it towed 200 miles away at $1100 so they could evaluate.my local tire guy saw the broken left lower control arm and said this was all over the internet and class action suit had just been filed.telsa has been unresponsive and inaccessible due to their automated system.so far bill to fix is over $4,000.
Pulling my car out of my driveway, i attempted to reverse the car into the garage to charge it.after putting the car in reverse i heard a loud pop noise and the steering wheel refused to turn.attempting to turn the wheel at all resulted in a grinding noise that made the car undriveble.after a tow truck was called, we noticed that the entire front driver side wheel was shifted backward and was resting on the rear of the wheel well liner.the air suspension controls would not allow me to move the height of the vehicle and instead were locked at "very high".
I was at the drive-thru banking, sitting stationary when suddenly the car accelerated at full speed, out of my control, i could not brake. Finally, the car stopped with a red error message "low tire pressure"
The contact owns a 2015 tesla model s. The contact stated while driving approximately 25 to 30 mph, the vehicle drove over pothole and the passenger's side front and rear tires sustained blowouts. Additionally, the passenger's side front rim was fractured, rear suspension was fractured, and the rear ball joint was also fractured. The vehicle was towed to tesla (8105 big lake road, clarkston, mi, 48346, (248) 241-9321) to be diagnosed. The contact was informed that the front driver's and front passenger's side fore-link assembly, the passenger's side upper rear suspension link assembly, and passenger's side rear wheel liner needed to be replaced.the vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 89,000.
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