We found the following complaints for SUBARU ASCENT (2020)
Read complaints for SUBARU ASCENT (2020)
I was in an accident 11/29 at 9:45pm where i hit a cow.i was driving 55 on a straight highway that i'm very familiar with.the cow was standing in the entire lane of travel and i was able to veer into the other lane slightly and took the impact on the right side where i did not have any passengers. The subaru was totaled and i'm now having severewhiplash symptoms. I am reporting this asthe airbags did not deploy and everyone who has seen the vehicle says they think they should have.additionally, i do not remember my collision alerts beeping nor the subaru braking for me which have worked in the past. I only remember hitting the cow and then being completely stopped where we had the impact.
Had only 5800 miles and cost cell phone worksheet come through speaker then couldn't open tailgate. Next day battery was dead after getting on car and dash lights flashed like a xmas tree.
15000 miles and battery completely dead and left me stranded. Vehicle was parked overnight and would not turn on. Had to get towed to dealership
While parked, for no reason, the battery discharged to the point the car would not start and i could not open the tail gate.the car had been driven for 2 hours the day before. The car was parked at a campground with the tail gate open for a few hours but the other doors were not open. In the evening i closed the tail gate.the next morning about 10:00 am i tried to drive off and the battery was dead and other electronic devises would not work (door locks, electric tailgate etc.) this could have been very serious as i had a hard time locating help to jump start the car. If i had needed to drive for an emergency as if my wife had a medical issue the car's malfunction would have been very serious! this problem has been reported on the internet for subaru ascents and i feel it is a safety defect and subaru should be required to fix it.i do not trust this car.it is a 2020 ascent with about 10,000 miles.
We purchased a new vehicle and within 400 miles the battery was completely dead. No lights were left on or nor was there any external drain on the battery. The vehicle was stationary and parked in our garage.
My car continues to not start after periods of non use. 2020 subaru ascentcannot jump car battery on our own.... Rather we have to rely on roadside assistance and their battery jumping tools.car has been at dealer 2 times for repair for the issue. And will be needing to be serviced again this week.for the 1st repair... Car was unstartable and disabled to the point of having to be towed on a flat bed.dealer replaced the main fuse blown. I was unable to lock car while waiting for service putting inside of car and contents at risk. Was without car for a week.for the 2nd repair.... Car was able to be jumped by roadside and we drove the car for service at the dealer.dealer replaced the battery same day.a week ago...i got stranded in a parking lot at closing time at dusk.now...now i'm stuck at home unable to start vehicle.... With a doctor's appointment first thing in the morning.roadside has jumped my car 6 to 7 times since i started my lease.car has@2,100 miles on it.looks like this is an issue for other owners when googled and no permanentfix is being offered.this makes the car unreliable and creates potential for unsafe environment for me the driver and my passengers which includes youth under the age of 18.plus... This is 10+ interactions for exposure to covid in public.
My 2020 subaru ascent has had a dead battery on more than 3 times, just in the last 2 months.when i went to the dealer on 2 different occasions, they told me that my battery was fine and that if you leave the dome lights, or radio on while the car is stopped, the battery will go dead, even though my car is less than a year old and has just 12000 miles.the first time they said if the lights are left on auto, that will drain the battery. They also told me today when i took it to the dealer,that this happens all the time with the ascent.
The vehicle only has 9000 miles. The battery just died and it is not holding a charge
Leaving my lift gate open for even a short amount of time drains the battery. Even after charging the battery manually my battery went completely dead after one year and three months.
Battery drain. Parked car will not start even though the battery is less than one year old.it appears the oem battery is undersized or there are electrical battery drains when parked. Second time in two weeks that car will not start.
My car failed to start after it had been sitting in my garage for 3 days. Hooked battery up to a portable jumper which read battery amps at 6.7. Battery jumped without issue. Took car to dealer who kept the car for 4+days and the dealer could not recreate the problem. Dealer advised me to lock my car doors as that could help turn computers off and not drain battery. Another 2 months went by and my battery needed to be jumped at least 4 more times if it sat and wasn't driven for more then 3 days or if i forgot to lock it. Finally on the morning of 4/20/20 i went out to start the car and the battery was dead yet again. The car had been locked but not driven for 3 days. When hooked up to the portable charger, the amps read 3.6. The check engine light came on and the eye sight system was turned off per instrument panel. Jumped car and took it to dealership. Dealership kept car for 4+ days and informed me that the battery was replaced as it bad. Current mileage on car is 6633.
Twice my 2020 subaru ascent's battery has been dead. It has been driven every day for at least 20-30 minutes. Nothing was left on, or open. There is obviously an elecrical issue draining the battery.
I purchased my 2020 subaru ascent limited in october of 2019 and have experienced several discharges of my battery from the liftgate being open throughout the night, possibly from pocket-activation of my key fob. Luckily for me, this problem has occurred only in my garage, thus far. I have seen in several forums related to subaru outbacks and ascents that this appears to be a common problem and nobody, including me, seems to have gotten any satisfactory answers from any of the subaru representatives.
The car experienced battery drain within one year of ownership, requiring replacement. The first sign of a problem was the absence of sound from the stereo while the car was operating. The very next morning the car did not power on, with replacement of the battery resolving all issues. The car is kept locked and powered off in a garage at all times.
I am doing short haul driving and my battery drains and eventually goes dead. I do a longer drive when i experience slow engine turnover which indicates a drained battery.
My battery drains with only the slightest mistake in leaving the hatch open for an hour. It has happened so many times we had to replace the battery after 1 year. I was stranded somewhere because of it.
Battery on 2020 subaru ascent with 4000 miles has drained in a short time ( a week) twice. Left my wife and i stranded in utah mountains in winter. Found someone who jumped it for us. Thought it was a one time issue. Just occurred again after 9 days of not driving it. Had to call the subaru assistance line to get help. Functioning again after the jump. We are in our 70"s and this issue could leave us or anyone else in a bad situation if help is not close by.
Battery keeps going dead. I have ensured nothing is left on and it keeps happening. I only have 1866 miles on the car.
I have about 1600mi and have had to jumpstart the ascent 5 times. The dealer says everything checks out, but i continue to have issues with starting the car.
I started having issues when trying to turn the car on - it would appear the battery was dead despite no reason for it to be. This happened multiple times for a week. I brought my car in to see what the issue was and the auto repair shop said the battery was bad and needs to be replaced. The vehicle is barely a year old with only 11,000 miles on it.
Battery has unexpectedly repeatedly drained leaving unable to start. Dealership replaced the battery, and problem still occurs.
Engine shut off while driving 50-55 mph.message "keyless ingnition system disabled" .could not restart.power steering and brakes worked, no loss of lights or radio.could not turn off completely.restarted after 1/2 hour.drove 300 yards and engine shut off again, same message.after an hour car was towed, but restarted.dealer could find no problems.mileage, 4,500.car 6 months old.no recurrence after 3 weeks and another 500 miles.incident occurred opposite a cell tower.
The battery is dying prematurely this is the second time.i took it in the first time and they told me it was a bad battery now it happened to me again the morning of my trip i had to remove the battery of my other car and install it to go in my trip once i got to my destination i parked it and removed the ground cable because i didn't want to stay stranded i will call subaru today and see what they tell me.
In feb my car battery was dead in morning after sitting in garage turned off and no doors or lights on.i had it jumped and took it to the dealer and they tested battery and it was fine.the second time it happened a week later same scenario i took it in and they tested battery and said it was bad battery.so the dealer replaced it and it and it was fine.the third time now today it has happened again except this time my car was beeping at me like if the unlock key fob button had been hit but doing it every few seconds.so i went and found both key fobs and they weren't being depressed so i tried to unlock door myself with key fob and nothing happened and red light on fob blinked every time i touched it but i wouldn't hear anything happening with car so i tried to click tailgate button and nothing happened.so i then went to turn the car on and realized the battery was dead again.so we jumped it and let it run for twenty minutes and dealer wants us to take it back but they are saying they haven't heard if this issue when i search online it seems like this is a known issue.
The car has had a dead battery twice through three months of ownership. The first incident occurred when the car was a month and a half old and the battery was replaced by the dealer. The second incident occurred one month later but battery was recharged instead of replaced. Three months later at a regular service the dealer advised battery capacity was only 75% indicating continued above normal drainage.
I have owned this vehicle since late may 2020, and i have approximately 2,000 miles on the odometer. On 7/25/20, i started the vehicle and there was no sound at all from the audio system - radio, navigation, voice commands, etc. Were all mute. I rebooted the radio by holding down the power button until it restarted, but this did not fix the issue, despite multiple reboots. I continued to drive my vehicle each day on 7/26 and 7/27, and the audio did not come back. On 7/29/20, i planned to call the dealer to report the issue. When i went to start my vehicle, which is kept in my garage, i discovered that the battery was completely dead. As soon as i tried to start the car, the tailgate began beeping, and then the headlamps flickered randomly for approximately one minute. There is no power at all in the vehicle, and i am unable to lock/unlock the car or open the tailgate, even manually. There were no doors left open, no lights left on - the battery simply died.
2 episodes of disabled 2020 subaru ascent touring in 4 months after purchasing it new.currently only has 3600 miles on it.1. Car would not start from stationary positionbecause both my electronic key fobs werein the car at the same time.towed to dealer.they found my 'missing' key fob.2.battery died while stationary, waiting at vet 25 min., listening to radio while car was otherwise 'off'.only it did not die a clean death but continued a zombie existence:a/c came on and off at full speed, arbitrarily; actually could not shut down the car kept acting electrically crazy with various lights on dash coming on and off; 3.could work the power windows while the battery was 'dead' , windows would go down but only came partway back up; for some 40 minutes we heard a beep in a morse code sort of irregular manner from interior rear aspect of car; dash would click from time arbitrarily, sounded like the click heard during cruise control when approaching a vehicle ahead, the 'adaptable' feature, or perhaps the click heard when switching from high beam to low beam lights.i don't feel i can rely on this car not dying.very upset, and very disappointing.
The contact owns a 2020 subaru ascent. The contact stated after dropping her daughter off at daycare, the contact entered the vehicle, pushed the push to start button, shifted the vehicle into reverse however, the vehicle failed to respond. While the engine was still running, the battery terminals were disconnected and the vehicle turned off. After approximately one minute, the positive and negative battery terminals were reconnected and the vehicle started up independently. Roadside service was contacted and the vehicle was scheduled to be towed hyman bros subaru,11960 midlothian turnpike, midlothian, va 23113, (804) 893-8900, to be diagnosed which was still pending. The vehicle was not repaired. The approximate failure mileage was 1,000.
Car would not start, was dead, it was in the garage, and there was no way to put it into neutral to roll it out. Had to call roadside assistance. They jumped the car after getting it out of the garage and was able to take it to the dealership
1600 miles and car will not start, battery keeps draining/dieing and radio stopped working.
After driving car, parked to go into a store. When i returned battery was completely dead. No previous problems with battery. Car has about 3,400 miles on it. Nothing has been left on for extended periods with engine off. Beeping coming from rear area by lift gate. Called roadside assistance.they charged battery and i dropped car off at car dealership for repairs. I have seen other ascent owners having same issues. Thete are class action suits for this issue. Vehicle was parked with engine off when this happened.
Battery has died twice within the first 12,000 miles without warning.
The battery has died 2 times on me and the tech was unable to find a reason why the battery would die; i did not leave lights on or have any thing draining the battery.there is a well known issue with the electrical system in this car and it needs to be replaced.
Tried starting my car on march 5 and would not start. Tried to jump start but it did not work. Had it towed to the dealer and was told battery is dead. Dealer could not explain why battery died. Dealer replaced old battery with the same oem battery. This is a temporary fix and i told them i'm not confident this will not happen again.
The audio for all functions and radio stopped working. It was working, parked it for 1.5 hours in garage, started vehicle and no audio. Stopped and restarted the car still no audio. Followed manufacturer's instructions to reset the audio/navigation system and still no audio. Let it sit overnight and it still doesn't have any audio. Trying to get an appointment at the dealership.
Battery is completely discharging.i make sure i'm driving it regularly because i'm aware that a car left sitting can discharge a battery.
The audio died two days prior to the entire car dying completely. We charged the battery, and most of the car began working except for a few random electrical areas. Seems to be a short somewhere. I have under 10,000 miles and a dead battery... Highly problematic.
The battery in our 2020 subaru ascent discharged completely on 4/15/21 requiring a jump charge.subaru told us that with modern vehicle electronics, there is continous electrical draw even the vehicle is off, thus frequnt driving is necessary to keep the battery charged. We drive our vehicle regularly and are careful that no accessories are left on.we are fortunate that the battery discharged in our garage.
This is a brand new car. The battery drains overnight when the car is parked. The key fob is min 30feet away from the car. The battery has drained three times in the past 7 months and renders the car useless when you need it.i have made sure that the lights are off and nothing is left switched on and still the battery drains. There are several similar complaints from 2020 subaru ascent owners and it would be great if you can investigate this issue futher.
Vehicle eyesight safety system (adapative cruise control), lane departure and anti collision systems deactivated while driving. Vehicle backup camera failed while in reverse.
Battery has gone dead twice and had to be jumped.
Purchased new 30 dec 2019. Owned 5+ weeks no issues - drove 07 feb 2020 no drive-ability issues or warning lights, parked as usual in heated garage at home. Went to start 08 feb 2020, when start button pushed, no starting but all the vehicle lights (interior and exterior) flashed brightly and rapidly (3-4 times a second) for about 30 seconds then all electrical inoperative (no lights anywhere, no horn, no starlink activation... Subaru road assistance called & they summoned anderson towing (a local towing company); when jumper cable attached to battery immediately all lights came on brightly and a loud electrical arcing noise occurred and it started. If this total electrical failure had happened during vehicle operation it could have result in catastrophic injury and damage. Took vehicle to local subaru dealership 10 feb 2020 who checked battery and computer trouble codes and found nothing unusual. How is that possible? it was a total electrical failure - jumping the vehicle reminded me of paramedics successfully applying aed paddles to defibrillate a stopped heart. This situation is similar to other complaints noted for this vehicle. This is a potentially very dangerous issue and needs an immediate remedy.
The battery on my 2020 ascent dies unexpectantly and frequently. It's happened six times since i bought it. Three times on each of the batteries it's had. Periodically the car just won't start.
The vehicle's battery constantly dies despite getting a new battery installed, even after the vehicle has been recently driven and everything was turned off when parked in the garage.
The tailgate was left open for approx 45 and the battery drained to the point we could no longer start the vehicle.this happened three times over the last two months.
Defective electrical system causing the battery to drain prematurely
After being parked in the garage for several days the car failed to start. Upon inspection found the battery completely dead. Nothing had been left on that would have drained the battery, and have had no previous issues.made several attempts to charge the battery, and the battery continues to fail to hold charge.contacted dealer service department and subaru of america.we are in the process of replacing the battery so we will be able to get the car to the dealership for diagnosis of the issues.travel time to the dealerships are between 1 1/2-2 hours.
While driving down the road on a trip, my 2020 ascent suddenly lost all audio from the infotainment and gps system. Then after the vehicle was parked overnight, the battery was completely dead. No systems were left on at the time the vehicle was parked, so the cause of the dead battery and the loss of audio is a mystery.
V1.the battery died within 6 months 4 times :first time aug. 21. 2020 , than dec. 03.2021 , dec 24.2021 and jan.04.20212.the stereo system is not working properly sound cutting off frequently.3.break problem. Before 6 months the brakes had to be replaced and are still making grinding unusual noise. Even after multiple dealer service no improvement. Actual break action not consistent and not reliable save.4.the ac system is not functioning properly - kicks in even when in heating mode. In using the remote start the ac kicks in immediately and changing the settings will not help.5.the eyesight system is inconsistent with the warning lights coming on when there is no problem? instead of being a safety feature it is a dangerous problem feature. Because it is not reliable makes safe driving very difficult ? and we had considered this system as a plus when deciding on subaru ascent.6.problems with trunk opening ? sometimes will not work with key or from the inside ? has to be opened manually.7.oil level sensor had to be replaced.8.the vin number was listed to have a recall ? but when checking it out it showed 0 recalls. We consider this very strange.9.after each visit to the dealer, we are told that everything is fine ? but one or two days later the same problems show up again.10.bluetooth system keeps deleting phones.11.rpm gauge not functioning.12.mpg indication never changes shows always same value ? even under completely different driving conditions. I am filing this claim for may daughter [xxx]because i bought the car at the time. Also the problems are ongoing since the date listed belowinformation redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
My subaru ascent 2020 is just 4 mos old and is currenlty at 6kmiles odometer reading. Speaker system stopeed working twice already. Amplifier getting hot even when the car is not used. Last night the car wont start and and all the light inside and out just flickered for a few minutes then died. Had to call roadside assistance to have it jump started. So yeah a 4 month ikd car with battery and electrical issues already.
Vehicle has been starting normally with no problems since purchase. Parked vehicle in garage on 2/12/2021 at 6:30pm. While starting the vehicle the next morning (2/13/2021) at 8:30am, it started slowly. Drove for 20 minutes and turned vehicle off. Attempted to restart vehicle 15 minutes later and it would not start (just buzzed). Called aaa for a jump start. Was informed the battery was at 10.2v and there was no problem with the alternator. Jump start was successful.
Turned car off and electric cooling fan continued to run. Didnt think much off it, maybe cool down phase. Next time went to start car, battery dead. When charging on rapid charger, when volts got high enough fan ran again. Then was able to start. Charged battery. Sat for few days and dead again. Technician at subaru says battery is charged and fine after my wife drove 2 hours to nearest dealership to inspect, after jumping it to go get warranty covered battery. Intent search shows others having issues with batteries. About had it with subaru and the issues. 35k for a "reliable " car.i could understand if this was one off but it's not.
I was parked curbside waiting for a food order with my two kids in the back. After about 5 minutes of the car being turned off while we were in the car, and once we got our food. I went to start up the car and it would no longer start. It's worth noting that the infotainment system stayed on since we were still in the car. And even with the push button, even when i tried to completely power down the car, the car would not turn off. Then when i tried to start the car again with the push button start, it would no longer start. But the car had plenty of voltage. I also couldn't get the dome lights to turn off and the infotainment system was still on. I couldn't power everything down so i could do a clean start from zero. When the parking lot security brought a booster pack, since the terminals and cables had no indication of positive and negative we didn't try to jump the car. We pressed the push button to try to start the car on it's own again and the lights would flash and there was a rapid ticking sound. We left it alone for another five minutes and it started right up.
Found around 1 inch of water setting under driver's seat of our 2020 subaru ascent touring, with only 2500 miles on it, after the car had been sitting for days with rain storms.wife notices a sloshing sound while she drove it 1 mile and back home.took it to the dealer and they kept it, but couldn't initially find the leak.the vehicle had a complaint of a water leak prior, with no dealer action.after two weeks of looking, the dealer said it was a missing or poorly installed grommet on the fire wall around the main wiring harness, which allowed water to flow into the passenger compartment.they are attempting to replace the entire carpet and putting in a new wiring harness, which would indicate a potential for mold and electrical issues due to poor grommet installation on the firewall.if this vehicle had not been sitting outside, the issue wouldn't of been found for a long time, causing mold and potential electrical fires in the passenger compartment.hopefully, this will save lives and keep people healthy, if they check their firewall grommets for poor installation.
Battery goes dead after sitting a few days. It has died twice in 2 weeks. Have to carry a emergency jump system dealer replaced battery
In am tailgate found opened (by itself), battery dead , 3 jump starts over 24hrs battery still not recharging after 6 hrs contin. Operation, now carplay and blutooth microphone not working, many complaints online re this, no manual tailgate opening, and no workingbattery shut off of tailgate or its light in software
My battery has failed multiple times. The first time after driving for a short distance and parking and using accessory mode x 10 min. The second after sitting in my driveway for two days. At that point, i was told that there was a "faulty cell" in my original batter and the battery was replaced. The third time after having the rear gate and doors open for approximately 30 min to vacuum the car. The forth after driving a short distance to the grocery store and waiting with the car in accessory mode for approximately 10 minutes for my groceries to be brought out. This last time it was below freezing outdoors. I was fortunate enough to be near a store and not have my two young children in the car. I had chosen to do grocery pick-up to reduce my pandemic risk, however, i had to wait inside the store for someone to come and jump my battery.
The battery died when my ascentkept beeping 3 times after i closed the trunkwith the remote. It beeps 3 times every 20 seconds in an hour. The battery died
Battery died after three months. Charged then died completely. Towed to dealer for new battery. Had nothing to do with rail gate
The contact owns a 2020 subaru ascent. The contact stated that twice upon leaving the liftgate open for approximately 20 minutes, the vehicle failed to start-up after multiple attempts. The interior lights also failed to operate as needed. The first time the contact jump started the vehicle however, the vehicle failed to jump start after the second failure. The contact had taken the vehicle to suburban subaru (14 hartford turnpike, vernon, ct 06066) where the mechanic was unable to determine the cause of the failure. A second appointment scheduled with the dealer. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 6,000.
My 2020 subaru ascent touring has 8500 miles on it.i purchased it in november 2019.the battery has "died" about 5-6 times since i purchased the vehicle.i drive my subaru usually on short trips and one long trip per year.i have reported the dead battery issue several times to my local subaru dealer and they always say nothing is wrong with my battery. I could drive my car on a short trip one day and then the next day when i try to start my car, the battery is dead.
We received our new vehicle on 04/28/2020 - the vehicle sat for several days (5-7) without being used. On 05/09/2020 the battery was dead and the vehicle had to be jumped to start it. Brought the car to the service department, no defects were found in the battery or charging system.
Battery has died three times since owning. Died in garage over night 3 on separate time and no i did not leave the doors open or lights on. I had to jump the car the first time. The second time it was a week later and did the same. I had to purchase a lithium battery jump starter because i didn't have access to another car and to give me peace of mind. The third time was a few days later when i was unloading the car , took groceries into the house and came back to pull car into garage and it was dead. I went to the dealership and they gave me a run around stating i had left the either a door open or lights on.which really ticked me off. Purchased new 3/30/2020.
Battery dead 7 times (beginning fall of 2020) or drained too low to properly use vehicle causing all doors to lock (issue when stranded in non-populated area with child in car) or hatch unable to close. All items in vehicle are off. Appears to be electrical in nature and possibly related to in going subaru power-gate hatch issues. Have also had hatch open on own stationary & low speed. Often left stranded. Hard pulsating and grind on brakes at low to moderate speed causing car to pull and feel like not going to stop in motion on curved road, highway, city street. Started within year (aug 2020) of owning after 1st service at dealer for routine oil change. Dealer says nothing wrong at all. Subaru refuses to acknowledge issues even though other owners are experiencing same. Told by subaru lame excuses like not driving enough, shut everything off, do not use electronics so much, etc. Car jumped 7 times so far. Took to dealer 3 times (9/29 brakes, 12/9/20 & 1/2/21 for battery and brakes) so far and dealer even had to charge battery (1/21)! unknown drain from somewhere. Every time happens have to have tail gate reprogrammed or not able to open.
The vehicle started beeping while it was off and sitting in the carport. Upon further inspection, the beeping was coming from the rear lift gate. We tried to unlock the car with the fob, but it would not unlock leading us to assume the battery was dead. We used the key hidden inside the fob and opened the car door and attempted to start the car, but it did not work. We were able to jump the car off and the beeping stopped. We took the car to the subaru dealership where they inspected the battery and replaced it with a new one because the current one was "bad". Of note, the battery had just been replaced 2 months prior during a routine inspection that revealed another "bad" battery. I have owned the car since oct 2019 and this is the third battery that i have had in the car.
The audio died two days prior to the entire car dying completely. We charged the battery, and most of the car began working except for a few random electrical areas. Seems to be a short somewhere. I have under 10,000 miles and a dead battery... Highly problematic.
Odometer: 1,289 milesvehicle was in motion on a city street, drove 3 miles away from home. Battery light came on, vehicle started to overheat and check coolant indicator came on. Opened hood to smoke and serpentine belt had shredded. Coolant was sprayed all over under the hood. Vehicle was towed to dealership who replaced serpentine beltand appears battery light and overheating was caused from belt failure.
My wife and i purchased a new 2020 subaru ascent in january this year.from day one, the vehicle has been generating an excessive and potent fuel smell in the engine bay that is then pulled into the passenger cabin via the hvac system while running. This smell is prevalent when walking around the outside of the vehicle while it is running; it is also noticeable after parking (and turning off) the vehicle in our garage as the garage fills with a raw fuel smell that takes several hours to dissipate.we are able to replicate this issue every time we drive the vehicle for more than 10 minutes in all types of driving conditions and trip durations. Outside temperature does not seem to be a factor.the vehicle has been taken into the dealership three times since purchase. On the second visit, the dealership tech verbally confirmed the fuel smell upon check-in and opted to run full diagnostics on the car, even testing the fuel pump/system, but could not identify the source of the smell. This was eventually elevated into a service request incident/ticket with subaru of america.two subaru field engineers visited the vehicle, the first stated they could not replicate the problem, but the second could replicate the problem but claimed it was a running engine/burning plastic smell and was considered normal operation. The engineer's proposed remedy was to use the "recirculate air" button to prevent outside smells from being drawn into the car.> i am confident this is a fuel smell, not a typical heated engine smell as subaru claims.> when drawn into the vehicle, the fuel smell causes lightheadedness and headaches.> using the recirculate air button is not a solution, it is a mitigation tactic, especially when that smell is continually generated by the running vehicle.
We are on our second subaru ascent, first one bought back for the same issue.upon starting the car, the cabin will fill with a strong smell of raw fuel (not exhaust).the car will also fill with the smell if running while parked, remotely started, etc.the smell is also noticeable when turning off the car and on the outside of it.
The audio died two days prior to the entire car dying completely. We charged the battery, and most of the car began working except for a few random electrical areas. Seems to be a short somewhere. I have under 10,000 miles and a dead battery... Highly problematic.
A chip in the windshield cracked and spidered down the whole windshield.it happened 2 weeks after owning my new car.i'm still unsure on why it cracked 🤦‍♀️there isn't a chip mark or any start point.it's worried how it just started cracking.and since it's over a 1,000 to fix it.it is still cracked.and anything that requires the eye no longer works.i love my car but hate how nothing needing the eye works.
When applying brakes to 2020 subaru ascent limited (10,325 miles) the car shudders. Being an aircraft mechanic for over 45 years i knew the brake rotors were warped. I tookcar to subaru of kennesaw ga. 7-13-2021.they opened work order sucs159697.they resurfaced the rotors on front brakes and installed new pads.my safety concern is if brake rotor originally installed are warping and now you are removing the width of the rotor making it thinner and more likely to heat and warp sooner.when i questioned the maintenance technican about this concern he stated this was subaru policy to resurface.extreme heat to brakes could cause brake failure.
I was in an accident 11/29 at 9:45pm where i hit a cow.i was driving 55 on a straight highway that i'm very familiar with.the cow was standing in the entire lane of travel and i was able to veer into the other lane slightly and took the impact on the right side where i did not have any passengers. The subaru was totaled and i'm now having severewhiplash symptoms. I am reporting this asthe airbags did not deploy and everyone who has seen the vehicle says they think they should have.additionally, i do not remember my collision alerts beeping nor the subaru braking for me which have worked in the past. I only remember hitting the cow and then being completely stopped where we had the impact.
I was in an accident 11/29 at 9:45pm where i hit a cow.i was driving 55 on a straight highway that i'm very familiar with.the cow was standing in the entire lane of travel and i was able to veer into the other lane slightly and took the impact on the right side where i did not have any passengers. The subaru was totaled and i'm now having severewhiplash symptoms. I am reporting this asthe airbags did not deploy and everyone who has seen the vehicle says they think they should have.additionally, i do not remember my collision alerts beeping nor the subaru braking for me which have worked in the past. I only remember hitting the cow and then being completely stopped where we had the impact.
I bought this car brand new from subaru dealer in sterling va. Starting form first week we start having issues with certain parts. (steering, line assist, unexpected breaking, shaky/wobbly brakes, raw fuel smell in the cabin and around the car.)i took the car may times to dealer to get it serviced however every time i was sent back as they couldn't replicate the issue. In one instance, they found some errors on the front brakes and changed it. After that car still having issues with breaking noise and also shakiness when breaking during high speeds. One of my biggest concern is the raw fuel smell coming into the cabin during idle or low speeds. I have to use the internal air circulation to avoid to bring raw smell from engine to cabin. I also noticed raw smell is also noticeable if you park. Front of the car, front passenger and driver sides also have that raw fuel smell. Dealer couldn't replicate the smell however i have some of my friends and family members noticed it without having expert knowledge on the issue. I am thinking, subaru ascents turbo system might be causing the fuel smell. Either its dangerous for fumes in the cabin and/or it is fire hazard eventually. I also think break problems are due to wrong sizing of the break parts for the size of the car. You can easily feel breaks are having difficulty stopping car when going down hill over 50 miles hr... It starts wobbling. Per master tech in my subaru dealer, this is normal subaru ascent behavior and there is nothing wrong. I don't believe that. Attaching all the documentation i have.
Unintended acceleration - car went through automatic car was with engine running and in neutral. After wash was completed car was placed in drive and i very lightly touched accelerator pedal. Car lurched forward as though the accelerator was floored.removed foot from accelerator, engine was continuing to race as car continued to pick up speed and headed out onto busy highway. The exit from the car wash wasperpendicular to the highwayquickly i stepped as forcefully as possible on the brake pedal and subsequently brought car to a stop.a very close call.
We are on our second subaru ascent, first one bought back for the same issue.upon starting the car, the cabin will fill with a strong smell of raw fuel (not exhaust).the car will also fill with the smell if running while parked, remotely started, etc.the smell is also noticeable when turning off the car and on the outside of it.
Raw fuel smell coming through vents when outside air is being used.more often this occurs when engine is warm and has been restarted (i.e. Short trip).can experience the smell when the car is stationary or in motion.smell is enough to cause headache.dealer couldn't replicate but this happened as soon as i picked up the car from the dealer.
Nhtsa recall number 21v587. Cracked fuel pump potential due to improper manufacture, resulting in stalling, vehicle not starting or other fuel pump failure-related issues. Stalling while driving could result in an accident. Subaruā€™s recall notification should begin in september. Our family will be driving from nc to maine on august 27 and returning on september 15. We need to know if 1) our specific subaru ascent will be recalled and 2) if so, if we can get the fuel pump replaced on our 2020 subaru ascent before 28 august 28.jack bacheler
My vehicle is fairly new 7 months to be exact. When it was 4 months old i've started to notice rust and corrosion on the window panels that are metal. When i went in for oil change service they deny that there is rust and just offered to polish it. At 7 months the windshield has chips and cracks which is odd without a reason.
A chip in the windshield cracked and spidered down the whole windshield.it happened 2 weeks after owning my new car.i'm still unsure on why it cracked 🤦‍♀️there isn't a chip mark or any start point.it's worried how it just started cracking.and since it's over a 1,000 to fix it.it is still cracked.and anything that requires the eye no longer works.i love my car but hate how nothing needing the eye works.
I was crossing a four lane road going 20mph when there was a loud noise, which sounded like my transmission, then i could not accelerate my car. Thankfully i was able to coast across the road without being hit by another car to a safe parking spot. My check engine light, check transmission, and check eyesight lights all went on. (later mysubaru only sent me an email saying my engine and eye sight lights were on). I was unable to put my car in reverse but could put it into park. My lights, radio and ac stayed on until i turned my car off. A tow truck came and towed my car to the nearest subaru dealership (which was not my dealership since i was away on vacation). There are less than 20,000 miles on my car, my transmission failing is unacceptable and thankfully did not happen on a highway which i drive on a lot. The dealership confirmed it is indeed a transmission issue and subaru agreed to tow it to my dealership near my house.
The transmission occasionally slips, resulting in a momentary rise in engine revs and a slight lurch. I assume that this is related to the known transmission issue for earlier ascents, but mine is not included in the affected vin number group. Other people traveling in the vehicle with me have noticed the issue and remarked on it, so i am not imagining it! subaru have not yet diagnosed it but will do so at the next oil change. This behavior has been a feature of the vehicle from new and it has now done about 12,000 miles. The event occurs maybe once a week or so.
Loss of power (intermittent) while driving at a constant lower speed and occasionally during acceleration. Additionally, when going up a hill the automatic transmission drops in gears which significantly increases rpms then once on flat road the vehicle takes some time to change gears. If i hit the gas pedal once at the top of the hill, the rpms go past 3.5. So i wait until the car switches gears before pressing the gas pedal.
Fyi: report is being submitted by co-owner in nc. Reported incident occurred in florida. At around 20,000 miles the dashboard lit up like a christmas tree and the vehicle began having acceleration issues. At the end of the commute to work, approx 55 miles, the transmission stopped responding to the accelerator and no gear would engage. Driver was able to coast the remaining 500 meters to work. Car was towed to subaru and after troubleshooting the computer system with subaru of america the technicians and subaru of america decided it was a transmission issue. Transmission was replaced with a new transmission free of charge under warranty. Vehicle is currently being repaired at time of report. Time may tell if this is a more widespread issue or simply a random occurrence.
My mother pulled off of interstate 85 in north carolina and while preparing to turn of the exit ramp the car lurched forward and then back.the transmission chain had snapped, and it seems similar to what was going on with the 2019 subaru ascent.this one is 2020, and had 16000 miles approximately.the vehicle had to be towed.
2800 miles on vehicle. Today lost power twice going up steep hill (electrical functions still intact, was accelerating uphill and was similar to shifting into neutral then re-accelerated after 10-15 seconds, driving approx 30mph). Narrowly avoided collision due to slippery road, did briefly roll backwards before braking. Not sure i will ever be willing to put my kids back in this nearly-new vehicle.
Cvt began slipping intermittently around 28000 miles. This usually occurs in the 55-65 mph range at 2000-3000 rpm. Slipping is indicated by approximately 300 rpm change and a noticable hesitation in vehicle motion.
Driving down the road the entire car started vibrating and felt wobbly when i got above 20mph. Pulled over to check tires and under the car, no obvious issues found. Turned off then back on the car, same issue above 20mph. The car was struggling to get up the tow ramp and smelled an acrid odor that both i and the tow truck driver noticed. Made terrible sound when shifting from p through r to d. This all happened on paved roads going back home. The car now has 150 miles on it, bought it 3 days prior new.
I stopped at a stoplight, when it turned green i stepped on the gas, the car lurched forward but would not move, engine was running. I was sitting on a 4-lane highway and my car would not move.warning lights then appeared on my dashboard.car was towed to a subaru dealer who replaced the transmission after 5 days.
Jerky acceleration between 35-50 mph. Cvt "switching gears" up and down. Noticed at 600 miles. This happens sporadically, when it does happen the jolt snaps my head back.brakes continue to squeal after 600 miles.
Dangerous automatic back up brakes apply when not needed when backing up a trailer on incline (driveway for instance). This can only be disabled by finding the disable button on the video infotainment system, and re-engages as soon as the car is shifted to drive as is often necessary in the back and forth of parking a trailer.
The contact owns a 2020 subaru ascent. The contact stated the passenger side front seat was unable to be extend far enough backwards for the seat belt to be used. The contact stated that due to his height and weight a standard seat belt was not adequate to securely fastened. The manufacturer was notified of the issue and no further assistance was provided. Failure mileage unknown.the vin was not available.
V1.the battery died within 6 months 4 times :first time aug. 21. 2020 , than dec. 03.2021 , dec 24.2021 and jan.04.20212.the stereo system is not working properly sound cutting off frequently.3.break problem. Before 6 months the brakes had to be replaced and are still making grinding unusual noise. Even after multiple dealer service no improvement. Actual break action not consistent and not reliable save.4.the ac system is not functioning properly - kicks in even when in heating mode. In using the remote start the ac kicks in immediately and changing the settings will not help.5.the eyesight system is inconsistent with the warning lights coming on when there is no problem? instead of being a safety feature it is a dangerous problem feature. Because it is not reliable makes safe driving very difficult ? and we had considered this system as a plus when deciding on subaru ascent.6.problems with trunk opening ? sometimes will not work with key or from the inside ? has to be opened manually.7.oil level sensor had to be replaced.8.the vin number was listed to have a recall ? but when checking it out it showed 0 recalls. We consider this very strange.9.after each visit to the dealer, we are told that everything is fine ? but one or two days later the same problems show up again.10.bluetooth system keeps deleting phones.11.rpm gauge not functioning.12.mpg indication never changes shows always same value ? even under completely different driving conditions. I am filing this claim for may daughter [xxx]because i bought the car at the time. Also the problems are ongoing since the date listed belowinformation redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Battery dead 7 times (beginning fall of 2020) or drained too low to properly use vehicle causing all doors to lock (issue when stranded in non-populated area with child in car) or hatch unable to close. All items in vehicle are off. Appears to be electrical in nature and possibly related to in going subaru power-gate hatch issues. Have also had hatch open on own stationary & low speed. Often left stranded. Hard pulsating and grind on brakes at low to moderate speed causing car to pull and feel like not going to stop in motion on curved road, highway, city street. Started within year (aug 2020) of owning after 1st service at dealer for routine oil change. Dealer says nothing wrong at all. Subaru refuses to acknowledge issues even though other owners are experiencing same. Told by subaru lame excuses like not driving enough, shut everything off, do not use electronics so much, etc. Car jumped 7 times so far. Took to dealer 3 times (9/29 brakes, 12/9/20 & 1/2/21 for battery and brakes) so far and dealer even had to charge battery (1/21)! unknown drain from somewhere. Every time happens have to have tail gate reprogrammed or not able to open.
When applying brakes to 2020 subaru ascent limited (10,325 miles) the car shudders. Being an aircraft mechanic for over 45 years i knew the brake rotors were warped. I tookcar to subaru of kennesaw ga. 7-13-2021.they opened work order sucs159697.they resurfaced the rotors on front brakes and installed new pads.my safety concern is if brake rotor originally installed are warping and now you are removing the width of the rotor making it thinner and more likely to heat and warp sooner.when i questioned the maintenance technican about this concern he stated this was subaru policy to resurface.extreme heat to brakes could cause brake failure.
Right front rotor warped dealer changed at 6,000 miles and rotor is warped again keeps happening (liberty subaru emerson nj) dealer will not replace the rotors, front of vehicle shakes when applying brakes ,
Front rotors and front brake pads heat up causing rotors to warp causing a pulsing and load noise when brakes are applied ,vehicle hard to stop.
I bought this car brand new from subaru dealer in sterling va. Starting form first week we start having issues with certain parts. (steering, line assist, unexpected breaking, shaky/wobbly brakes, raw fuel smell in the cabin and around the car.)i took the car may times to dealer to get it serviced however every time i was sent back as they couldn't replicate the issue. In one instance, they found some errors on the front brakes and changed it. After that car still having issues with breaking noise and also shakiness when breaking during high speeds. One of my biggest concern is the raw fuel smell coming into the cabin during idle or low speeds. I have to use the internal air circulation to avoid to bring raw smell from engine to cabin. I also noticed raw smell is also noticeable if you park. Front of the car, front passenger and driver sides also have that raw fuel smell. Dealer couldn't replicate the smell however i have some of my friends and family members noticed it without having expert knowledge on the issue. I am thinking, subaru ascents turbo system might be causing the fuel smell. Either its dangerous for fumes in the cabin and/or it is fire hazard eventually. I also think break problems are due to wrong sizing of the break parts for the size of the car. You can easily feel breaks are having difficulty stopping car when going down hill over 50 miles hr... It starts wobbling. Per master tech in my subaru dealer, this is normal subaru ascent behavior and there is nothing wrong. I don't believe that. Attaching all the documentation i have.
The vehicle has 19,000 miles and about 1 week ago the brakes started making an abnormal noise almost like grinding.the car also would vibrate and you could feel it on the steering wheel. We took the car to the dealer and turns out the brake rotors are warped. Their solution is to resurface the rotors and also resurface the brake pads. The car has not been repaired as this repair does not seem to be proper due they have not found the root cause for brake rotor warping. There is also a subaru service bulletin on brake issues. Https://static.nhtsa.gov/odi/tsbs/2020/mc-10179409-0001.pdf.my main concern is the safety of my family. Subaru prefers to just resurface the brake rotors and brake pads as this is the lowest cost repair for them, though the car is still under full bumper to bumper warranty.
Vehicle has 6700 miles. Vehicle has been in to dealer 2x already for brake issues. Front brakes started making vibration, grinding and vibration issues. Issue exacerbated while going downhill or lightly being on the brakes. They've replaced brake rotors, pads and calipers the first time. Second time they replaced pads and rotors. 250 miles later going down hill the brakes are vibrating and making a growling noise
The contact owns a 2020 subaru ascent. The contact stated that during a countrywide road trip at 70 mph the vehicle shook and shimmied when he applied the brake going downhill on a steep grade. The vehicle was taken to the dealer groove subaru (5300 s. Broadway, englewood, co 80113, (720) 279-9409). The tires were rotated and the contact was advised to seek a comprehensive diagnostic test by an authorized dealer when he returned to his residence. The contact stated that the authorized dealer near his residence test drove the vehicle but was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 9,500.
16000 miles.front brakes vibrate hard when you press the brake.the whole front of the car vibrates it feels the same whenthe abs system vibrates. Really scary sound and vibration.
Brake pads not replaced while at dealership for non-uniform brake rotors. I believe not replacing the brake pads at the time of resurfacing the brake rotors will result in the brake rotors becoming non-uniform again. There is a service bulletin from subaru stating an brake pad design update, but was not offered it because the dealer does not believe the non-uniform rotor is caused by the obsolete brake pad design. Vehicle has around 8,000 miles and vibration in steering wheel when braking from highway speeds prompted service call.
Jerky acceleration between 35-50 mph. Cvt "switching gears" up and down. Noticed at 600 miles. This happens sporadically, when it does happen the jolt snaps my head back.brakes continue to squeal after 600 miles.
I bought this car brand new from subaru dealer in sterling va. Starting form first week we start having issues with certain parts. (steering, line assist, unexpected breaking, shaky/wobbly brakes, raw fuel smell in the cabin and around the car.)i took the car may times to dealer to get it serviced however every time i was sent back as they couldn't replicate the issue. In one instance, they found some errors on the front brakes and changed it. After that car still having issues with breaking noise and also shakiness when breaking during high speeds. One of my biggest concern is the raw fuel smell coming into the cabin during idle or low speeds. I have to use the internal air circulation to avoid to bring raw smell from engine to cabin. I also noticed raw smell is also noticeable if you park. Front of the car, front passenger and driver sides also have that raw fuel smell. Dealer couldn't replicate the smell however i have some of my friends and family members noticed it without having expert knowledge on the issue. I am thinking, subaru ascents turbo system might be causing the fuel smell. Either its dangerous for fumes in the cabin and/or it is fire hazard eventually. I also think break problems are due to wrong sizing of the break parts for the size of the car. You can easily feel breaks are having difficulty stopping car when going down hill over 50 miles hr... It starts wobbling. Per master tech in my subaru dealer, this is normal subaru ascent behavior and there is nothing wrong. I don't believe that. Attaching all the documentation i have.
A large crack suddenly appeared on the windshield of my 2020 ascent, and expanded rapidly over the course of a few hours.i purchased the vehicle new in january 2020.subaru will not cover the windshield under warranty.the cost to replace the windshield and re-calibrate the eyesight sensors is over $1,000 through safelite.i'm concerned that having an outside company re-calibrate the sensors will void the warranty, and the dealership could not provide any clarification.my dealership cannot replace the windshield (as they've indicated this must be done by a third party), and cannot re-calibrate the sensors for over a week.there is no reason for my windshield to have such a large crack, as there are no chips visible and i do notrecall anything striking my windshield recently.
My vehicle is fairly new 7 months to be exact. When it was 4 months old i've started to notice rust and corrosion on the window panels that are metal. When i went in for oil change service they deny that there is rust and just offered to polish it. At 7 months the windshield has chips and cracks which is odd without a reason.
While driving 50mph the hood is vibrating and flexing.when being passed by other vehicles the flexing and vibrating becomes disturbing violent. At this point i am in fear of the hood becoming unsecured and lifting up while crashing into the windshield causing an accident. It appears that the hood's subframe has become detached. I am fear for my safety when driving this vehicle.
Found around 1 inch of water setting under driver's seat of our 2020 subaru ascent touring, with only 2500 miles on it, after the car had been sitting for days with rain storms.wife notices a sloshing sound while she drove it 1 mile and back home.took it to the dealer and they kept it, but couldn't initially find the leak.the vehicle had a complaint of a water leak prior, with no dealer action.after two weeks of looking, the dealer said it was a missing or poorly installed grommet on the fire wall around the main wiring harness, which allowed water to flow into the passenger compartment.they are attempting to replace the entire carpet and putting in a new wiring harness, which would indicate a potential for mold and electrical issues due to poor grommet installation on the firewall.if this vehicle had not been sitting outside, the issue wouldn't of been found for a long time, causing mold and potential electrical fires in the passenger compartment.hopefully, this will save lives and keep people healthy, if they check their firewall grommets for poor installation.
New 2020 subaru ascent limited. Heard clunking or weird sound from front suspension/struts on bumpy road or potholes.
Purchased 2-8-2020.windshield cracker for no reason 2-22-2020.crack just appeared out of no where.dealer denied service because they said they found itty bitty (smaller than a pin head) mark at very edge of window molding.bs - i would have known if something had hit.insurance paid for replacement on 2-27-2020.
I have had my 2020 subaru ascent for a month and already have had two windshield cracks due to very small pebbles.these windshields crack too easily!
V1.the battery died within 6 months 4 times :first time aug. 21. 2020 , than dec. 03.2021 , dec 24.2021 and jan.04.20212.the stereo system is not working properly sound cutting off frequently.3.break problem. Before 6 months the brakes had to be replaced and are still making grinding unusual noise. Even after multiple dealer service no improvement. Actual break action not consistent and not reliable save.4.the ac system is not functioning properly - kicks in even when in heating mode. In using the remote start the ac kicks in immediately and changing the settings will not help.5.the eyesight system is inconsistent with the warning lights coming on when there is no problem? instead of being a safety feature it is a dangerous problem feature. Because it is not reliable makes safe driving very difficult ? and we had considered this system as a plus when deciding on subaru ascent.6.problems with trunk opening ? sometimes will not work with key or from the inside ? has to be opened manually.7.oil level sensor had to be replaced.8.the vin number was listed to have a recall ? but when checking it out it showed 0 recalls. We consider this very strange.9.after each visit to the dealer, we are told that everything is fine ? but one or two days later the same problems show up again.10.bluetooth system keeps deleting phones.11.rpm gauge not functioning.12.mpg indication never changes shows always same value ? even under completely different driving conditions. I am filing this claim for may daughter [xxx]because i bought the car at the time. Also the problems are ongoing since the date listed belowinformation redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Driving down the road the entire car started vibrating and felt wobbly when i got above 20mph. Pulled over to check tires and under the car, no obvious issues found. Turned off then back on the car, same issue above 20mph. The car was struggling to get up the tow ramp and smelled an acrid odor that both i and the tow truck driver noticed. Made terrible sound when shifting from p through r to d. This all happened on paved roads going back home. The car now has 150 miles on it, bought it 3 days prior new.
15000 miles and battery completely dead and left me stranded. Vehicle was parked overnight and would not turn on. Had to get towed to dealership
The front windshield cracked while driving without a noticible hit to the windshield. The crack is approximately half of the windshield on the passenger side
The front windshield cracked near the rear view mirror about 30 days after purchasing the car.it was a horizontal crack and continued to spread in both the left and right directions each day. I did not fix it immediately due to covid-19 fears.in december 2020 i scheduled an appointment to get it fixed because it had grown to 1.5 feet long.
Battery dead 7 times (beginning fall of 2020) or drained too low to properly use vehicle causing all doors to lock (issue when stranded in non-populated area with child in car) or hatch unable to close. All items in vehicle are off. Appears to be electrical in nature and possibly related to in going subaru power-gate hatch issues. Have also had hatch open on own stationary & low speed. Often left stranded. Hard pulsating and grind on brakes at low to moderate speed causing car to pull and feel like not going to stop in motion on curved road, highway, city street. Started within year (aug 2020) of owning after 1st service at dealer for routine oil change. Dealer says nothing wrong at all. Subaru refuses to acknowledge issues even though other owners are experiencing same. Told by subaru lame excuses like not driving enough, shut everything off, do not use electronics so much, etc. Car jumped 7 times so far. Took to dealer 3 times (9/29 brakes, 12/9/20 & 1/2/21 for battery and brakes) so far and dealer even had to charge battery (1/21)! unknown drain from somewhere. Every time happens have to have tail gate reprogrammed or not able to open.
When i parked my car 3 days ago, my windshield was perfectly fine. Since parking it the car has not been driven. Tonight when i got in the car to drive to the store i noticed a crack in the lower passenger side of the window that was absolutely not there when i parked the car 3 days ago. The crack is large and very obvious, and it's something i certainly would have noticed. This windshield has cracked for absolutely no reason. The car has been garaged this entire time and the weather mild.
My driverā€™s side window cracked while sitting in driveway after 7ish pm saturday night, june 5th, 2021.my car was sitting outside from roughly 6:30 pm to 7:15 pm with windows down and then i put up the windows as i was going to move into the garage. I got out of the car and was side tracked with neighbors for approximately a half hour. I went to move the car into the garage about 7:45 pm and my window was cracked about a foot.it has since spread the length of the window. (see picture attached) i called subaru as a window should not do this.a resolution specialist is suppose to call me back, but who knows when that will happen.i need to get it fixed as it is not safe and i donā€™t want it to shatter into my lap.
We are on our second subaru ascent, first one bought back for the same issue.upon starting the car, the cabin will fill with a strong smell of raw fuel (not exhaust).the car will also fill with the smell if running while parked, remotely started, etc.the smell is also noticeable when turning off the car and on the outside of it.
2020 subaru ascent with approximately 6,700 mileage. Windshield cracked for no apparent reason while parked in outdoor parking lot. Immediately heard noise after we got in car and saw the crack. Started midway at top of passenger side of windshield and proceeded down and across 23 1/2 inches. Near top of crack there appeared to be a chip smaller than a small pea or pearl. Crack happened for no apparent reason.
Driver's side mirror vibrates on freeway, causing blurred visibility of vehicles and traffic.
My wife and i purchased a new 2020 subaru ascent in january this year.from day one, the vehicle has been generating an excessive and potent fuel smell in the engine bay that is then pulled into the passenger cabin via the hvac system while running. This smell is prevalent when walking around the outside of the vehicle while it is running; it is also noticeable after parking (and turning off) the vehicle in our garage as the garage fills with a raw fuel smell that takes several hours to dissipate.we are able to replicate this issue every time we drive the vehicle for more than 10 minutes in all types of driving conditions and trip durations. Outside temperature does not seem to be a factor.the vehicle has been taken into the dealership three times since purchase. On the second visit, the dealership tech verbally confirmed the fuel smell upon check-in and opted to run full diagnostics on the car, even testing the fuel pump/system, but could not identify the source of the smell. This was eventually elevated into a service request incident/ticket with subaru of america.two subaru field engineers visited the vehicle, the first stated they could not replicate the problem, but the second could replicate the problem but claimed it was a running engine/burning plastic smell and was considered normal operation. The engineer's proposed remedy was to use the "recirculate air" button to prevent outside smells from being drawn into the car.> i am confident this is a fuel smell, not a typical heated engine smell as subaru claims.> when drawn into the vehicle, the fuel smell causes lightheadedness and headaches.> using the recirculate air button is not a solution, it is a mitigation tactic, especially when that smell is continually generated by the running vehicle.
A large crack suddenly appeared on the windshield of my 2020 ascent, and expanded rapidly over the course of a few hours.i purchased the vehicle new in january 2020.subaru will not cover the windshield under warranty.the cost to replace the windshield and re-calibrate the eyesight sensors is over $1,000 through safelite.i'm concerned that having an outside company re-calibrate the sensors will void the warranty, and the dealership could not provide any clarification.my dealership cannot replace the windshield (as they've indicated this must be done by a third party), and cannot re-calibrate the sensors for over a week.there is no reason for my windshield to have such a large crack, as there are no chips visible and i do notrecall anything striking my windshield recently.
Lemon law in action. I took my car to capital subaru of greensboro august 2nd with a complaint of clicking coming from the dash. It happens when the ac is on and you accelerate. They were able to duplicate the noise but didnt know how to fix it. They kept my car for 2 weeks and still do not know what the problem is. The response they gave me was to pick my car up and bring it back when the noise gets worse. Complaints were filed with subaru of america and they said the same thing. This car was purchased in december 2019 and the noise and answer is unacceptable. I will not be driving my 4 week old son in a car making a noise that not no one knows why. This could potentially cause an accident. This is not the first issue with this dealership. Since i went public with my story, people have been coming from the woodworks with their horrible experiences with this place. Their mechanics are sub par by far. Most of the time the car was sitting in the parking lot and only went on a couple of 4 minute test drives. I was tracking it with geolocation and speed alerts. Complaints have been filed with ncdoj and ftc as well.
I was driving on the highway on 4/16 and something hit the windshield and created this chip. I'm afraid it's going to turn into a large crack
In feb my car battery was dead in morning after sitting in garage turned off and no doors or lights on.i had it jumped and took it to the dealer and they tested battery and it was fine.the second time it happened a week later same scenario i took it in and they tested battery and said it was bad battery.so the dealer replaced it and it and it was fine.the third time now today it has happened again except this time my car was beeping at me like if the unlock key fob button had been hit but doing it every few seconds.so i went and found both key fobs and they weren't being depressed so i tried to unlock door myself with key fob and nothing happened and red light on fob blinked every time i touched it but i wouldn't hear anything happening with car so i tried to click tailgate button and nothing happened.so i then went to turn the car on and realized the battery was dead again.so we jumped it and let it run for twenty minutes and dealer wants us to take it back but they are saying they haven't heard if this issue when i search online it seems like this is a known issue.
Within a few months of driving the car off the lot the windshield cracked for no apparent reason under normal driving conditions.when the crack first appeared it was stationary.
Battery on 2020 subaru ascent with 4000 miles has drained in a short time ( a week) twice. Left my wife and i stranded in utah mountains in winter. Found someone who jumped it for us. Thought it was a one time issue. Just occurred again after 9 days of not driving it. Had to call the subaru assistance line to get help. Functioning again after the jump. We are in our 70"s and this issue could leave us or anyone else in a bad situation if help is not close by.
Crack on windshield while driving on non pavement road
Purchased new 30 dec 2019. Owned 5+ weeks no issues - drove 07 feb 2020 no drive-ability issues or warning lights, parked as usual in heated garage at home. Went to start 08 feb 2020, when start button pushed, no starting but all the vehicle lights (interior and exterior) flashed brightly and rapidly (3-4 times a second) for about 30 seconds then all electrical inoperative (no lights anywhere, no horn, no starlink activation... Subaru road assistance called & they summoned anderson towing (a local towing company); when jumper cable attached to battery immediately all lights came on brightly and a loud electrical arcing noise occurred and it started. If this total electrical failure had happened during vehicle operation it could have result in catastrophic injury and damage. Took vehicle to local subaru dealership 10 feb 2020 who checked battery and computer trouble codes and found nothing unusual. How is that possible? it was a total electrical failure - jumping the vehicle reminded me of paramedics successfully applying aed paddles to defibrillate a stopped heart. This situation is similar to other complaints noted for this vehicle. This is a potentially very dangerous issue and needs an immediate remedy.
Windshield cracks easy
Vehicle eyesight safety system (adapative cruise control), lane departure and anti collision systems deactivated while driving. Vehicle backup camera failed while in reverse.
My windshield cracked out of no where while driving on the freeway
My 2020 subaru ascent windshield cracked on 7/20/2020.it started in the lower passenger side.i heard a tick like a rock hit it but there was not a truck in front of me.i was driving on the highway approx. 70 mph, i94 wb before the moorland blvd exit. (uphill)there is a very small origin area - it is under the front hood.hardly where a rock could impact while moving.we just bought it late march 2020 - we have about 1250 miles on it.i am trying to work with subaru, i stopped by the dealer and they took pictures to file a warranty claim.the service dept mgr did not think it would be accepted so i want to file this claim as well.
18 inch crack in windshield on passenger side, happened spontaneously, nothing struck the windshield at any time.. Just noticed it today 4/7/21 at 0930
Purchased a 2020 subaru ascent today. On the way home on the freeway my wife noticed the windshield had a crack in it that was not present at dealership. Upon further inspection when arriving home, there is a pitted area inside of the windshield on the drivers side.
Within a seven month period and while my car had under 10,000 miles on it, i've had to replace the windshield twice. Both times a pea size chip had progressed into a 12-18 inch crack within a hour while the car was parked. Both times i was driving on the same city highway at speeds at/under 60 mph and was hit with common highway gravel.my previous subaru, a 2018 outback, also had to have the windshield replaced when the rearview mirror popped off the windshield on its own while i was driving in a neighborhood and left a hole through the windshield. There is something defective with these newer subaru windshields and its a safety issue.
My vehicle is fairly new 7 months to be exact. When it was 4 months old i've started to notice rust and corrosion on the window panels that are metal. When i went in for oil change service they deny that there is rust and just offered to polish it. At 7 months the windshield has chips and cracks which is odd without a reason.
My windshield cracked thr entire length of windshield.upon i spection neither my husband nor i could find a chip which would have been the root cause of the crack.i am unsure when i noticed the crack, i believe it was when i got in my car to go to work one morning.
Purchased car in november 2019, front windshield cracked 2/21/2020 for no apparent reason on the upper side near the rear view mirror.it was replaced and now it has cracked again for no reason, on the lower corner of the passenger side.
Windshield cracked with no cause i can see
Parked vehicle for the evening inside of garage. Next day, had a large vertical, "s" shaped crack starting from the area near the eye sight extending down near the bottom 3/4 of the windshield. No apparent chip or damage at the starting point of the crack.
Two times the windshield has cracked to the point of needing to be replaced. The first time the moment of impact was not observed, just the large crack across half the windshield. The second time a small rock hit the windshield and within one hour the crack had spread far enough that the windshield will need to be replaced. We have owned this car (bought brand new) for 5 months and this will be the third windshield on this car.
Windshield broke without any reason. Car only a few months old.
A chip in the windshield cracked and spidered down the whole windshield.it happened 2 weeks after owning my new car.i'm still unsure on why it cracked 🤦‍♀️there isn't a chip mark or any start point.it's worried how it just started cracking.and since it's over a 1,000 to fix it.it is still cracked.and anything that requires the eye no longer works.i love my car but hate how nothing needing the eye works.
Vehicle was stationary on private driveway. Went to vehicle to retrieve personal item and then noticed a large crack originating on the lower right hand side of the front windshield. Unknown what caused the incident. Crack was not apparent earlier in the day.
Spontaneous crack in the windshield after a coldest night in my regionvehicle was driven home with no visible crack and when i went to the car the next morning to drive away, there was a crack in the windshield.
My windshield cracked just 2 weeks after purchasing the car. It has since cracked two more times. I was traveling on the highway all three times. The date below is an approximate date.
Front driver side window randomly cracked. Vehicle was driving on the highway at approximately 70mph on the interstate. No other cars around. Then all of a sudden the window cracks.
We were driving on i5 north when i noticed a crack in the windshield. Within 30 minutes it spread to a crack larger than a dollar bill. I now have to replace the entire windshield. This is a brand new 2020 car that i purchased in november 2019. Prior to this vehicle, i owned a subaru which also got a random crack in the windshield while driving on the freeway no large trucks kicking up gravel/rocks around. .
On march 19, 2021, while parked, a horizontal crack was noticed on the bottom edge of the windshield, driver's side.i estimate the crack was 4-8 inches long.on march 21, 2021, a vertical crack was noticed, which extended from the horizontal crack (please see photos).
I purchased my ascent on november 29, 2019.by december 8, i had two cracks in the windshield.i live in a small town, and was driving less than 45mph when both of these chips occurred.one was (according to safelite) too small to repair. The other one was repaired on 12/10.by january 2, the crack that was repaired has reappeared.safelite does not guarantee their work, and now i will have to spend a fortune and use my deductible to replace the windshield on a brand new vehicle.
A horizontal crack appeared in the top 3/4 of the drivers side windshield. Crack begins on left most edge of windshield and has spread approximately 6' horizontal and then 8' downward. Crack continues to get worse and needs replacement asap. No impacts to the windshield and crack was found after sitting overnight.
Front windshield spontaneously cracked within weeks of new purchase.
The windshield cracked out of no where.i haven't even had the car for a year and barely drive it.
There are so my small pits and chips in my windshield. I have less than 6000 miles on the car, and owned if for less than 6 months. I noticed the first chip in the first week of ownership but thought it was bad luck. Since then i am facing well over a dozen, and they are incredibly distracting. There is no way this is normal wear and tear. I've never had a rock hit the car. Its just the fine granules that come with driving. This is horrible!
Windshield spontaneously cracked for no apparent reason
As we were driving, a vehicle passed us going the other way and suddenly something hit our windshield and damaged it. I am reporting this because the cracks from this unusual incident are rather large in comparison to other windshield chips i have seen on previous cars.
We've owned our car for less than 8 mos and recently experienced a cracked windshield that did not emerge from a rock chip. We are very frustrated with this as the replacement has to be oem (i.e. Expensive) because of the safety features on the car.
On the passenger side of my car, there is a large crack that has appeared from no where.nothing hit the window or did we see any damage other than a crack appearing one day.
The vehicle was in a parking lot and the windshield cracked on its own. Getting back into my car i noticed a crack that started on the driver's side edge that went toward the center of the windshield.
This is a new car in colorado.at 146 miles, my windshield spontaneouslycracked. I heard a loud sound and within minutes, my windshield had a long crack.at the time this happened, i was driving 65 mph on highway nine in co, a few miles from home. There were no cars ahead or behind of me at all!
Windshield on car cracked after only owning the car for a couple of days.
A large crack in the windshield has formed without any reason. There were no major rocks or accidents. Instead, it cracked on its own.
Windshield developed large crack seemingly out of nowhere. No notable instance of a rock or other object striking the window while in motion.
I was driving on the highway on 4/16 and something hit the windshield and created this chip. I'm afraid it's going to turn into a large crack
Bought this vehicle july 2020. So it's been 8 months and already there's a crack in our front windshield
The windshield cracked for no apparent reason. It is approximately 1/2 inch wide going horizontally across the windshield on the driver side.
Windshield cracked with no apparent reason.
Several months ago a very small chip appeared in our windshield. We do not remember getting hit by anything. Within a couple of days the chip cracked almost half the length of the windshield. We paid over $1000.00 to have windshield replaced. Less than two months later we again saw a small chip in the windshield. My husband tried to fix it before it cracked and while fixing it the chip cracked almost half the length of the windshield. We will now have to pay to fix another windshield due to spontaneous chips that we were not aware of.
The contact owns a 2020 subaru ascent. The contact stated that while driving 40 mph, without warning the windshield cracked in the driver's view. The vehicle was taken to an independent mechanic where the vehicle was inspected and the windshield was replaced. Tindol subaru (1901 e franklin blvd, gastonia, nc 28054 (704) 867-8341) was contacted however, informed the contact that the vin was not under recall. The manufacturer was notified of the failure and confirmed that the vin was not under recall. The failure mileage was approximately 20,000.
I got in my car and took the sun shade out of my windshield and found a large crack across it. The last time it was driven (2 days ago) there was no crack. The car was parked in my driveway.
The contact owns a 2020 subaru ascent. The contact stated that the windshield cracked without impact. The vehicle was taken to ocean subaru of fullerton (1100 s euclid st, fullerton, ca 92832), and the contact was informed by the technician that the windshield was cracked by a rock and was to contact the insurance company for assistance. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 3,340.
The contact owns a 2020 subaru ascent. The contact stated she noticied tiny dots on the windshield, which obstructed her view while driving. The vehicle was taken to the local dealer camelback vw (1499 e camelback rd, phoenix, az 85014, (602) 648-9181) and the mechanic was made aware of the failure. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 1,000.
The contact owns a 2020 subaru ascent. The contact stated that the windshield was cracked. The contact stated that crack grew from a pin head sized crack to approximately 24 inches within 72 hours; from the lower side of the driver's side of the windshield to the passenger's side of the windshield. The vehicle was taken to bob moore auto group located at 13000 broadway ext, oklahoma city, ok 73114, (888) 667-8741 and the contact was informed that the repair was not covered under warranty. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 6,400.
The contact owns a 2020 subaru ascent. The contact stated while driving 45 mph, there was an abnormal cracking noise detected and the front windshield cracked without warning or impact on the driver's side. The local dealer and manufacturer were not contacted. The vehicle was not diagnosed nor repaired. The failure mileage was 3,100.
The contact owns a 2020 subaru ascent. The contact stated while the vehicle was at a stand still, he noticed the windshield cracked without impact in the center. The vehicle was taken to landers mclarty subaru (5790 university dr nw, huntsville, al 35816: (256) 382-2425) and the contact was referred to windshield repair center. The contact had the vehicle taken to repair shop and had the windshield repaired. The manufacturer was informed of the failure. The failure mileage was approximately 22,000.
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