We found the following complaints for RAM PROMASTER (2016)
Read complaints for RAM PROMASTER (2016)
Vehicle overheating due to cooling fan failure and faulty front struts and the cv joints
Dealer claims they can not perform recall because they do not have parts.
The contact owns a 2016 ram promaster. The contact stated that the vehicle experienced a complete loss of power while driving approximately 35 mph. The failure occurred without warning. The contact stated that this was the second instance of this failure. The vehicle was towed to performance chrysler jeep dodge ram columbus (auto mall dr, columbus, oh), but was not diagnosed. The manufacturer was notified of the failure. The failure mileage was approximately 18,000.
The contact owns a 2016 ram promaster. The contact received notification of nhtsa campaign number: 16v202000 (electrical system, power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
"needs to be extended." the american automaker has announced that certain 2011-2013 model year vehicles will get warranty extensions because the left cylinder heads might crack. Chrysler will extend the engine warranty on the left-side cylinder head to 10 years or 150,000 miles and the remaining engine components will continue to be covered by the standard five-year, 100,000-mile powertrain warranty. According to chrysler, roughly 7,500 engines were susceptible to the cylinder head failure and was first discovered in 2012. (this is an ongoing problem that clearly still has not been corrected even for 2018-2019 models.) fca rejects this as in my question to them concerning this exact matter. Re: case # [xxx]thank you for allowing fca customer care an opportunity to address your concern. Our primary focus is your satisfaction.my name is alexandra and we appreciate your time and effort in bringing this matter to us.upon thorough review and consideration, we regret to inform you that your request for reimbursement has been denied.-the basic warranty has expired on march 8, 2019. And powertrain warranty has expired ( expired odometer ) at 92,077 miles.-no related recall for this repair.as much as quality service is our concern, please be informed that there are certain guidelines and qualifications that we need to meet in order to grant your request.thank you for your utmost understanding. We look forward to your continued business with us, and we appreciate you reaching out to us today.sincerely,[xxx],fca reimbursement specialist. The repair costs thousands of dollars so i am sure they don't want to admit responsibility but they are. The customer did not build the engine but the customer is left to pick up the pieces. #not alonemelson v. Fca us llcfiled: march 27, 2020 case# [xxx]fca us llcmagnuson-moss warranty actinformation redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns 2016 ram promaster. The contact received notification of nhtsa campaign number: 19v818000 (equipment, engine and engine cooling) and 20v036000(power train) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Several unknown dealers were contacted and made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Dealer claims they can not perform recall because they do not have parts.
Throttle is" unpredictable" and slow to respond, with a delay or no response at times. When in motion and the wheel turned, it has lurched forward on it's own. Sitting at intersection with wheel turned and waiting for traffic to clear to make turn with oncoming traffic, throttle was pressed down and then all the way to floor with no response until repeating the action and then shooting forward unexpectedly. 3 times nearly involved in accident because of unpredictable throttle response. Car has less than 500 miles and is electronically controled throttle.dealer then replaced transmission and what ever else they did and the situation greatly improved but still slow response and unpredictable when driving. This has been a dire safety hazard while i am driving and the dealer says nonsense when i complain. It is a problem when trying to be sensitive with throttle. When mashing down on throttle it does not want to respond.
At 75,000 miles my timing chain broke while i was driving down the highway. No signs beforehand it just broke
Service engine light comes on indicating fault on one fan 3 control circuit, (error code p0482) blown fuse replaced but still same problem , dealer recommends part to be replaced is cooling fan module - part # 68189000ad which is on back order from the dealership for over 1300 parts. ...something is clearly wrong with this part and no reports on them were reported to the customers.
We have 3 ram promasters and all 3 have an oil leak at the oil cooler, costing over $800 each to have repaired.again, all 3 have had the same issue resulting in over $2,400 in repairs.
The contact owns a 2016 ram 2500 promaster. The contact received notification of nhtsa campaign number: 19v818000 (equipment, engine and engine cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2016 ram 2500 promaster. The contact received notification of nhtsa campaign number: 19v818000 (equipment, engine and engine cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
About every 3 months we are having to replace light bulbs in either headlamp. One or the other keeping burning out. We replace the bulbs together and use gloves as to not destroy the bulb. We just had the van into the dealership again onoct. 5, 2018 for this problem. They ran a check on the wiring system and found nothing. Then sunday the one bulb went out again and we replaced it. This is a safety issue that needs address.
I received the recall notice s29 / nhtsa 16-e-039.the ram dealership that i took it to on 7/18/16 for recall remedy was unable get to the part due to "aftermarket upfit by winnebago".i called winnebago numerous times and was eventually told just today that my vehicle does not have the module referred to in the recall, that they neither purchase the vehicle with the module nor do they install the module..so the recall does not apply to my vehicle.i called nhtsa today and a representative indicated that the defective part is on my vehicle.either winnebago or nhtsa is in error.if nhtsa is in error, the recall notice should be corrected.if winnebago is in error, then they and or ram should be responsible for the defect remedy.
The contact owns a 2016 ram promaster. The contact stated that the vehicle headlight bulbs would blow approximately every 6 months. The contact stated no warning light was illuminated. The vehicle was diagnosed and repaired; however, the failure persisted. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 80.
Throttle is" unpredictable" and slow to respond, with a delay or no response at times. When in motion and the wheel turned, it has lurched forward on it's own. Sitting at intersection with wheel turned and waiting for traffic to clear to make turn with oncoming traffic, throttle was pressed down and then all the way to floor with no response until repeating the action and then shooting forward unexpectedly. 3 times nearly involved in accident because of unpredictable throttle response. Car has less than 500 miles and is electronically controled throttle.dealer then replaced transmission and what ever else they did and the situation greatly improved but still slow response and unpredictable when driving. This has been a dire safety hazard while i am driving and the dealer says nonsense when i complain. It is a problem when trying to be sensitive with throttle. When mashing down on throttle it does not want to respond.
Fly wheel.55600 miles and the fly wheel cracked , had to replace the unit. Not sure how it happened, noticed the rattling of fly wheel to it to service and had it replace
Dealer claims they can not perform recall because they do not have parts.
The contact owns 2016 ram promaster. The contact received notification of nhtsa campaign number: 19v818000 (equipment, engine and engine cooling) and 20v036000(power train) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Several unknown dealers were contacted and made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2016 ram promaster. The contact received notification of nhtsa campaign number: 16v202000 (electrical system, power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
2016 ram promaster 1500. Consumer writes in regards to a hard shift issue. *ldthe consumer stated when shifting the vehicle would violently jolt forward as if it was hit from behind.
Immediately after an inspection, oil change and coolant check, and i began using the air conditioner, the fan began to rattle against the hood of the car. I stopped using the air conditioner and it sounded as if the fan was struggling to stay on. Next the check engine light appeared and the temperature on the thermostat went to the max and overheated. I attempted to turn my car on and off to restart the fan and cool the engine. I use my van daily for work, and maintain it every two months. I feel the the power train on the 2016 ram promaster 1500 should be recalled.
"needs to be extended." the american automaker has announced that certain 2011-2013 model year vehicles will get warranty extensions because the left cylinder heads might crack. Chrysler will extend the engine warranty on the left-side cylinder head to 10 years or 150,000 miles and the remaining engine components will continue to be covered by the standard five-year, 100,000-mile powertrain warranty. According to chrysler, roughly 7,500 engines were susceptible to the cylinder head failure and was first discovered in 2012. (this is an ongoing problem that clearly still has not been corrected even for 2018-2019 models.) fca rejects this as in my question to them concerning this exact matter. Re: case # [xxx]thank you for allowing fca customer care an opportunity to address your concern. Our primary focus is your satisfaction.my name is alexandra and we appreciate your time and effort in bringing this matter to us.upon thorough review and consideration, we regret to inform you that your request for reimbursement has been denied.-the basic warranty has expired on march 8, 2019. And powertrain warranty has expired ( expired odometer ) at 92,077 miles.-no related recall for this repair.as much as quality service is our concern, please be informed that there are certain guidelines and qualifications that we need to meet in order to grant your request.thank you for your utmost understanding. We look forward to your continued business with us, and we appreciate you reaching out to us today.sincerely,[xxx],fca reimbursement specialist. The repair costs thousands of dollars so i am sure they don't want to admit responsibility but they are. The customer did not build the engine but the customer is left to pick up the pieces. #not alonemelson v. Fca us llcfiled: march 27, 2020 case# [xxx]fca us llcmagnuson-moss warranty actinformation redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
This is the 2nd recalled noticed i've received, took a month to get the first recall done. Was told to called back once i get the 2nd recall notice b/c they ran out of the part. Did so but the service rep doesn't know anything about this recall notice. Yet again i am waiting for them to call back to schedule what i assume a month out again in order for them to have the part
Vehicle overheating due to cooling fan failure and faulty front struts and the cv joints
Throttle is" unpredictable" and slow to respond, with a delay or no response at times. When in motion and the wheel turned, it has lurched forward on it's own. Sitting at intersection with wheel turned and waiting for traffic to clear to make turn with oncoming traffic, throttle was pressed down and then all the way to floor with no response until repeating the action and then shooting forward unexpectedly. 3 times nearly involved in accident because of unpredictable throttle response. Car has less than 500 miles and is electronically controled throttle.dealer then replaced transmission and what ever else they did and the situation greatly improved but still slow response and unpredictable when driving. This has been a dire safety hazard while i am driving and the dealer says nonsense when i complain. It is a problem when trying to be sensitive with throttle. When mashing down on throttle it does not want to respond.
This is the 2nd recalled noticed i've received, took a month to get the first recall done. Was told to called back once i get the 2nd recall notice b/c they ran out of the part. Did so but the service rep doesn't know anything about this recall notice. Yet again i am waiting for them to call back to schedule what i assume a month out again in order for them to have the part
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