We found the following complaints for RAM PROMASTER (2015)
Read complaints for RAM PROMASTER (2015)
Airbag problem
The contact owns a 2015 ram promaster. While driving 65 mph, various warning indicators illuminated and the vehicle began to decrease in speedthe vehicle was able to restart, but would not accelerate beyond 20 mph. The failure occurred randomly. The vehicle was not diagnosed or repaired. The contact filed a complaint with the manufacturer and was provided case number: 31627555. The failure mileage was approximately 7,122. Updated 06/28/17*lj
My tpms system has never worked reliably since new.it is on now and has been on intermittently for 40,000 miles.typically it comes on and stays on for a week to a month and checking or adjusting tire pressure seems to have no effect on whether it is on or suddenly off for a month or two.i am concerned i might really have a failing tire or low pressure and because the light is on i cannot know.i understand the nhtsa requires this system.is it safe to be so unreliable? it is on now on since oct 14th but the tires are properly inflated as has been true in the past.
My exact vehicle ram promaster i4 3l turbo diesel with factory air is on a safety recall for bad coolant fan, but chrysler is saying that my vin does not qualify. The chrysler dealer tells me i need to replace my cooling fan because it is shorting and blowing the fuse and possibly affecting the relay also. This fan code is also putting the van in limp mode and not allowing the diesel particulate filter to be regenerated. Here is the link for recall that i found https://static.nhtsa.gov/odi/rcl/2019/rcmn-19v818-7563.pdf please help or at least let me know what recourse i have - it's pretty obvious this fan has issues and 2015 was one of the 1st. - the whole engine and emissions is tied together by the computer and sensors so 1 thing affects many thanks [xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The car was stopped in the light, the radiator fan came on, it made a sound and then there was a burning smell.the car overheated and i stopped it to cool down. The radiator fan stopped and the car overheated.i took it to the dealership for review and was told to change the fan and fuses.checking the recalls i found the nhtsa 19v-818, which matches the specifications of my car and the problem with the engine cooling fan. I await your prompt response to be able to solve my problem with the car.
The contact owns a 2015 ram promaster. While driving various speeds, the engine stalled without warning. The vehicle was able to restart. The failure recurred twice. The vehicle was taken to a dealer where the failure was undetermined. The vehicle was not repaired. The vin was included in nhtsa campaign number: 15v799000 (electrical system). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 11,000.
Vehicle was delivered with speedometer / instrument clusterthat provides erratic information. Display gives incorrect warnings. Different functions cannot be set. Awaiting new speedometer cluster with current mileage programed on the odometer for 82 days.vehicle must remain at dealer as new cluster is programmed with the mileage prior to shipping to dealership for installation.
While on vacation in nm and co, an engine cooling fan on safety recall (our exact model, make, and year and accessories) was blowing fuses/malfunctioning - the result possible is the same thing that initiated the recall - possibility of fire. Blown fuse also can result in limp mode being executed in a dangerous driving situation, (slick roads, steep mountains, curvesnot to mention $1000's of dollars of unnecessary repairs because it also falsely affected the diesel particulate filter. Vehicle was in motion and on highway and smaller roads - it happened out of blue each time the attached document shows same cooling fan recalled - dealer refused to replace saying our vin not on the list but obviously it is having problems and replacing it is what fixed the vehicle thanks
Bcm is bad dealer says not an item covered under warranty. Vehicle has 23000 miles on it and is only 2 years old. Dealership is not be honest with repairs and held vehicle hostage in order to get vehicle back from them we had to pay a service invoice for them looking at the vehicle $355.75. Again vehicle is not even 2 years old and only has 23000 miles on it, i just bought it last month.
Engine overheat, cooling fan seizure.
Over 30 times in the first 5,000 miles of driving, the low tire indicator light came on while driving.each time the tire pressure checked ok.took to dealer who said there was a bad tire sensor and he replaced it.since then indicator light does not go on even when the tire pressure is low.could this be related to the documented electrical issue?i consider this a safety issue.
Contacted dealer brandon dodge on broadway and was informed they don't have the part and were unable to get the part and to contact them at a later date.-----nhtsa recall number: opens new window takes away from vin lookup section>19v-818recall date: november 15, 2019manufacturer recall number: vb2summary:a cooling fan stall / seizure event could lead to electrical overloading of the fan motor potentially resulting in the thermal degradation of the brush housing, which may lead to a vehicle fire.safety risk:a vehicle fire may increase the risk of injury to occupants and persons outside of the vehicle, as well as property damage.remedy:replace the engine cooling fan module.
Van is having electric issues causing all light to flash on dash. And van slows down and will only run at 15 miles an hour .very dangerous. All so will not start sometimes. Have had it in shop under warranty for 7 months of the year this year. And its going back in again for same thing. They our on their 5th time trying to fix this year. They actually said one time was because it rained on the van. We have them saying it on tape along with recordings of lights ,speeds ,and not starting
The contact owns a 2015 ram promaster. The contact received notification of nhtsa campaign number: 15v799000 (electrical system); however, the parts were unavailable to perform the repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2015 ram promaster. While driving at any speed, the speedometer failed to illuminate. The vehicle was taken to the dealer where the technician diagnosed it as a design failure. The manufacturer was notified of the failure. The failure mileage was 3,300.updated 1/12/16the consumer stated he noticed after he picked the vehicle up from the dealer under certain lighting conditions he could not see the speedometer clearly. It was blurry and the details were impossible to make out without taking his eyes off the road . The speedometer illumination was only adjustable with the lights on and even when fully illuminated it was still blurry.updated 02/09/16
Showing the following error when starting the car - esc system service, hill holder.also, the diagnostic tool is showing the following error code: bcm - body controller with u001901 active, can b - general electric failure. Th esc system service and hill holder issues are the same issue which was reported in the recall for 2016 ram promaster ecodiesel.
Parking brake not working during winter time. When parking, parking brake was used and it work. When driveing the vehicle the parking brake was release but the brake is lock up. The vehicle was unable to drive. Took to the shop and the shoe was all use up. I changed the shoe at the shop and still having the problem. Parking brake do not work in cold weather.
Van is having electric issues causing all light to flash on dash. And van slows down and will only run at 15 miles an hour .very dangerous. All so will not start sometimes. Have had it in shop under warranty for 7 months of the year this year. And its going back in again for same thing. They our on their 5th time trying to fix this year. They actually said one time was because it rained on the van. We have them saying it on tape along with recordings of lights ,speeds ,and not starting
The rocker arms were bad which caused the intake and exhaust camshaft to wear out and had to be replaced. And had to replace the rocker arms on all cylinders.
The contact owns a 2015 ram promaster. While driving various speeds, the engine stalled without warning. The vehicle was able to restart. The failure recurred twice. The vehicle was taken to a dealer where the failure was undetermined. The vehicle was not repaired. The vin was included in nhtsa campaign number: 15v799000 (electrical system). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 11,000.
The contact owns a 2015 ram promaster. While driving at 75 mph, the front passenger's knee inadvertently hit the gear shift lever into manual mode. As a result, the engine revved and the rpms increased. The contact had to steer the vehicle in excess to prevent the vehicle from veering. The contact was unsure which warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 4,000.
My 2015 promaster 2500 got a p0481 code for a faulty radiator fan.this is consistent with known defects in other makes and models in fca (fiat chrystler automotive).most notable is jeep renegade fans (p/n: 623740)
The car was stopped in the light, the radiator fan came on, it made a sound and then there was a burning smell.the car overheated and i stopped it to cool down. The radiator fan stopped and the car overheated.i took it to the dealership for review and was told to change the fan and fuses.checking the recalls i found the nhtsa 19v-818, which matches the specifications of my car and the problem with the engine cooling fan. I await your prompt response to be able to solve my problem with the car.
Cooling fan cycles constantly, known problem with pro master recall vb2 but my vin # dose not qualify for this recall.
I took the vehicle into a ram dealer service centerbecause the 'fill def' light and message remained in the evic even though the def was full. The dealer determined that the issue was the egr cooler, tube and gaskets need replaced. The repair was quoted at $2918.27 (see attachment). Upon researching mopar safety recalls, i came across recall vb1, which pertains to egr coolers of ram 1500s with ecodiesel engines needing replaced. I called mopar, and they said vb1 does not apply to my vin, even though it is the same engine. I am wondering if vb1 is the same issue i am having with my promaster 1500 with an ecodiesel engine, and ifany other promaster owners with the ecodiesel have had similar problems. The cost of this repair is too high to justify paying for it, and in all honesty, is too high to justify having bought this vehicle in the first place, especially if other ecodiesel vehicles are having this exact same issue.
The contact owns a 2015 ram promaster. The contact stated that an abnormal noise emitted from the rear driver side brakes. The contact also observed that the transmission and glow plugs failed. The contact mentioned that after the accelerator pedal was depressed from a stop, the vehicle aggressively lunged forward and an abnormal noise sound was heard. The vehicle was taken to the dealer on six occasions however, the diagnosis was unknown and the vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 23.
While driving this van the engine fan started making a terrible noise. We took it to a mechanic who diagnosed it as a bad fan and noted that there was a new recall for this failure. We took it to the dodge dealer and were told it was not covered under the recall.we had them fix it and contacted chrysler warranty for help. They denied the claim. We have 2 of these identical vehicles and received a recall notice for the other vehicle, vin# [xxx]. They told us that the vehicles were mad at different plants so it was not covered. How can one be covered and the other not when the parts are identical. It makes no sense. This obviously could have been a very bad situation if not caught in time. We would greatly appreciate any help you could give on the problem. I have uploaded documentation for your review.information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
2015 ram promaster city currently has 715 miles on the odometer. We have owned this vehicle for 3 months, and purchased it new. The problem i'm about to describe has occurred on four (4) separate occasions in the last 3 months. While vehicle is in motion, (has occurred between 25 mph and 75 mph) the transmission clunks loudly, and is met with a sudden loss of engine power. Each occurrence forced us to pull vehicle to side of road, (3 occurrences on city streets, 1 occurrence on freeway) turn the engine/ignition off, and start engine again. Once engine was restarted, vehicle allowed us to drive in what the dealer has dubbed "limp-in mode" where vehicle allows itself to be driven at 25-30mph, and will not shift gears. Each trip to the dealer revealed different odm service codes. Each time dealer returns vehicle to us, claiming they have fixed the issue, the issue inevitably occurs again. Dealer has claimed to have repaired 3 different modules, none of which have solved the problem. Still awaiting repair for this fourth occurrence.
Contacted dealer brandon dodge on broadway and was informed they don't have the part and were unable to get the part and to contact them at a later date.-----nhtsa recall number: opens new window takes away from vin lookup section>19v-818recall date: november 15, 2019manufacturer recall number: vb2summary:a cooling fan stall / seizure event could lead to electrical overloading of the fan motor potentially resulting in the thermal degradation of the brush housing, which may lead to a vehicle fire.safety risk:a vehicle fire may increase the risk of injury to occupants and persons outside of the vehicle, as well as property damage.remedy:replace the engine cooling fan module.
My exact vehicle ram promaster i4 3l turbo diesel with factory air is on a safety recall for bad coolant fan, but chrysler is saying that my vin does not qualify. The chrysler dealer tells me i need to replace my cooling fan because it is shorting and blowing the fuse and possibly affecting the relay also. This fan code is also putting the van in limp mode and not allowing the diesel particulate filter to be regenerated. Here is the link for recall that i found https://static.nhtsa.gov/odi/rcl/2019/rcmn-19v818-7563.pdf please help or at least let me know what recourse i have - it's pretty obvious this fan has issues and 2015 was one of the 1st. - the whole engine and emissions is tied together by the computer and sensors so 1 thing affects many thanks [xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
There is a defect in the braking control module that does not allow a proper signal to a trailer from the van.the defect prevents both brake and turn signaling in any manner from the trailer at any speed or at a stand still. This defect seems to have been present for 2 years, no notification has been given to me by the manufacturer.i found the issue because i bought a new travel trailer.when i asked the dealer about the issue they stated that chrysler corporation has a restriction on ordering the part to fix the issue.apparently only one customer can be serviced at a time.they stated that each person takes around 2 weeks to service.i am apparently 6th in line for the part.this means i have a 2 1/2 month wait time before i can tow a trailer.the lengthy fix wait time leaves one to believe that unscrupulous owners are towing without signaling equipment and thus endangering lives.apparently chrysler is in no hurry to solve the issue which it has known about for what i am guessing is a 2 year period.the chrysler group is willfully covering up dangerous defects.when discovered, presumably after one has towed a trailer some distance, they again continue to deny the severity of the issue by slowly repairing vehicles that are affected by the defect. See for yourself, call a dealer and ask them about this issue.it is recall s29 from what i have been told.apparently the "s" stands for secret.. Ask the firm executives why one has a vehicle with this issue for 2 years before they must find out on their own they could kill someone by towing a trailer. With no operational brake or turn signals.
Observed one of these cargo type vans on the road today, with no chsml.
Electronic throttle control and malfunction indicator light came on sporadically during a 2,000 mile trip over a 2 week period.caused vehicle automatic shifting to jump from gear to gear and speed and engine rpm to not respond to foot pedal while driving.dealer flushed fuel system stating problem was biodiesel in tank.owners manual says biodiesel can be used.
While on vacation in nm and co, an engine cooling fan on safety recall (our exact model, make, and year and accessories) was blowing fuses/malfunctioning - the result possible is the same thing that initiated the recall - possibility of fire. Blown fuse also can result in limp mode being executed in a dangerous driving situation, (slick roads, steep mountains, curvesnot to mention $1000's of dollars of unnecessary repairs because it also falsely affected the diesel particulate filter. Vehicle was in motion and on highway and smaller roads - it happened out of blue each time the attached document shows same cooling fan recalled - dealer refused to replace saying our vin not on the list but obviously it is having problems and replacing it is what fixed the vehicle thanks
The contact owns a 2015 ram promaster. While driving 55 mph, the vehicle felt as if it were going into limp mode and the instrument panel indicated to shift into neutral. The contact shifted into neutral and was able to drive. The vehicle stalled and was pushed over to the side of the road. The vehicle was powered off and restarted, but could not drive. The vehicle was towed to mount airy chrysler dodge jeep ram fiat (538 n andy griffith pkwy, mt airy, nc 27030, (336) 789-8105) where it was diagnosed that the vehicle had a stored code and was ok to drive. The vehicle was not repaired and the failure recurred. The vehicle was towed to stetler dodge chrysler jeep ram (1405 roosevelt ave, york, pa 17404, (717) 764-888), but was not diagnosed or repaired. The vehicle was later towed to kernersville chrysler dodge jeep ram (950 nc-66, kernersville, nc 27284, (888) 656-5791) where it was diagnosed that the transmission and the controller shifter failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and provided case number: 71473918. The failure mileage was approximately 106,000.*dt
Radiator cooling fan has stopped working at 39000 miles.van is overheating .still under power train warranty.we are being given a hard time about warranty repair.van can't operate as it has also blown fuses for the fan.research indicates many owners with same issues.
2015 ram promaster city currently has 715 miles on the odometer. We have owned this vehicle for 3 months, and purchased it new. The problem i'm about to describe has occurred on four (4) separate occasions in the last 3 months. While vehicle is in motion, (has occurred between 25 mph and 75 mph) the transmission clunks loudly, and is met with a sudden loss of engine power. Each occurrence forced us to pull vehicle to side of road, (3 occurrences on city streets, 1 occurrence on freeway) turn the engine/ignition off, and start engine again. Once engine was restarted, vehicle allowed us to drive in what the dealer has dubbed "limp-in mode" where vehicle allows itself to be driven at 25-30mph, and will not shift gears. Each trip to the dealer revealed different odm service codes. Each time dealer returns vehicle to us, claiming they have fixed the issue, the issue inevitably occurs again. Dealer has claimed to have repaired 3 different modules, none of which have solved the problem. Still awaiting repair for this fourth occurrence.
In 2017 i purchased a recreational vehicle with a dodge chassis with the attached vin.it currently has about 4500 miles on it. From the very beginning i have had problems with the transmission down shifting when traveling at highway speeds (55 to 65 mph) which pegs the tach (7000 plus).this would occur when traveling up slight grades while on cruise control and would happen at random intervals (roughly 200 miles) without warning. I have been to the dodge dealer and discussed the problem with them.the first two times they didn't know what the problem was but said it was an "adaptive" trans which had to adjust to my driving and didn't offer any solutions.at the third visit to the dealer they reloaded new software for the trans, but still offered the "adaptive" argument, and still wouldn't guarantee a solution to the problem. I am afraid to drive this vehicle.when it down shifts there is so much engine braking and rapid deceleration that i fear a rear end collision.additionally, driving on slippery roads (gravel, frost, snow, rain) could easily resultin a skid and possibly complete loss of control.
The contact owns a 2015 ram promaster. While driving at 75 mph, the front passenger's knee inadvertently hit the gear shift lever into manual mode. As a result, the engine revved and the rpms increased. The contact had to steer the vehicle in excess to prevent the vehicle from veering. The contact was unsure which warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 4,000.
The contact owns a 2015 ram promaster. While driving, the vehicle automatically shifted into neutral. The vehicle was taken to hendersonville chrysler dodge jeep ram (401 duncan hill rd, hendersonville, nc), but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified. The vin was unknown. The approximate failure mileage was 110,000.
This is new model for dodge in 2015 and comes equipped with the zf 9-speed transmission. At the lower end, the van lacks acceleration for passing or needed acceleration especially after deceleration. After reading the complaints about the zf transmission in the cherokee, the descriptions noted are exactly what is happening to my van. This is extremely concerning when on a freeway and once i slow down and then have to speed up fast, there is a delay or lull in the acceleration.
The contact owns a 2015 ram promaster. The contact stated that an abnormal noise emitted from the rear driver side brakes. The contact also observed that the transmission and glow plugs failed. The contact mentioned that after the accelerator pedal was depressed from a stop, the vehicle aggressively lunged forward and an abnormal noise sound was heard. The vehicle was taken to the dealer on six occasions however, the diagnosis was unknown and the vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 23.
Takata recall: while i was driving 70 mph on the freeway, the car suddenly started shaking and in the matter of few seconds the car immediately stopped in the middle of the freeway. I tried to move over to the side of the freeway slowly, to a safe place, was difficult, because after i moved the car to the side of the road, i looked at the wheels and it started making a metal against metal noise, like brakes on a train. After i called the towing, they took me to the dealer, in carson city, nevada. After two days the dealer called me back and told me i was driving on a turned on emergency brake. How is it possible to be driving 70 mph on freeway with an emergency brake on. I certainly think this is a factor problem, that needs to be addressed right now. I also read on many different forums and the dodge ram promaster 2015 has this type of problem. To be honest i am scared to drive this type of vehicle. Please look into this as soon as possible because this vehicle is not safe for the road.
I bought the ram pro master 2015 brand new and had to replace the parking btake out4 times and replaced parking brake cables 3 times. Parking brake cables get water into the cables and freezes in the winter. The parking break you shouldn't never have to replace it. The function of the parking brake is the hold the truck in place it's never wild while the truck is moving not aware are wearable items.the parking break his fall apart three times while i was moving in slow traffic about 30 miles an hour.
There is a serious defect in the parking brake which causes it to freeze and lock up in cold temperatures.this vehicle has an automatic transmission with no parking gear so the parking brake is required to park the vehicle so that it does not roll.what happens is that water gets into the parking brake cable and freezes in subzero temperatures causing the parking brake to not engage, not release, or only release partially so that it drags.from the drivers perspective it appears normal other than having less or no tension when the parking brake lever is applied.or released.when the cable is frozen while the brake is disengaged, the brake does not engage, so there is no way to properly park the vehicle.when frozen while engaged, the brake remains on or only partially releases which causes it to be unable to move the vehicle or the brake will drag and overheat while driving.we have two of these vehicles purchased at about the same time from .one in minnesota and the other in texas.both have the same problem so it clearly not an isolated problem.one cost us over $2000 to fix because the entire brake assembly became overheated and destroyed almost all of the wheel components. I've attached the invoice for the repairs.this is very dangerous!i have not brought this up earlier because i was certain that it would be recalled for this by now.we use these for deliveries and now our manager in minnesota will not operate the van in the winter for safety reasons.today the driver has not been able to use the parking brake at delivery stops so has to find a place to park on a hill with the wheels toward the curb.this is not a safe way to park the vehicle.these vehicles really need to be recalled before someone is in a serious accident.
Recently this vehicle was parked on a slight incline and after the emergency brake was applied the vehicle began to roll. This model vehicle does not have a park position for the transmission lever. Not sure why this vehicle does not have a park position because when this emergency brake failed there is nothing to hold the vehicle in place.
Parking brake initially would not release and stay locked on. Brake shoes wore down to the pointthat nothing was left on the brake pads to hold the vehicle in place to keep it from rolling down a hill.the van transmission is an automated manual with no clutch, so there is no way to leave the van in gear when stopped and use the transmission to keep the wheels from rolling.i took the van to the dealer.they were aware of the problem but were unsure of why this issue was happening.their solution was to add all new parking brake parts costing me a total of $1400 to replace.
The contact owns a 2015 ram promaster. The contact stated that when the brake pedal was applied, there was an abnormal noise and the brakes failed to respond. The vehicle was taken to the dealer who replaced the brakes but the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 9,500.
The contact owns a 2015 ram promaster. The contact stated that an abnormal noise emitted from the rear driver side brakes. The contact also observed that the transmission and glow plugs failed. The contact mentioned that after the accelerator pedal was depressed from a stop, the vehicle aggressively lunged forward and an abnormal noise sound was heard. The vehicle was taken to the dealer on six occasions however, the diagnosis was unknown and the vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 23.
My truck is in getting brakes changed for the third time there is only 36000 miles on it every time i brought it brake to dealer they there nothing wrong. Driving home today and the brakes locked. My mechanic has told that with these models and ford transit that expect to change brakes every 15000 miles. He said there should be recall on these trucks cause it's the same problem with every he has service. I have had nothing but problems with it since i got brand new. And ram don't want to stand by there vehicles. They just say can't find anything wrong i would of been better if buying a second hand truck i would of less money into it. Has anyone else having these problems. Also coolant fan went and had to wait 2 weeks to get part because it was on national back order and there was 1200 people waiting for same part. I spent a lot of money tobuy this new truck so i wouldn't have any problems. Guess i was wrong.ram just don't care they got there money . It's just not right them getting away with this.do not buy ram)
The contact owns a 2015 ram promaster. While driving 5 mph, the contact heard a loud scrubbing noise coming from the rear of the vehicle. The vehicle was taken back to the dealer where it was diagnosed that the rotors needed to be turned. The vehicle was repaired, but the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was 50.
The contact owns a 2015 ram promaster. While driving at various speeds, the steering wheel pulled to the left independently. The failure recurred numerous times. The vehicle was taken to a dealer where the cause of the failure was undetermined. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 20,654. The vin was not provided.
Dust and road dirt being sucked into cargo area and circulated throughout cab.dust is getting recycled by the air conditioning system.this is causing respiratory problems for occupants and visibility issues on instrumentation.
Water enters the engine compartment. The cowling below the windshield is a 2-piece unit with a "joint" in the middle, where water enters and forms on top of the engine and electrical components, which could cause the engine to stop. There is also a leak on the driver's side and flows on top of the fuse box and electrics. There is also a leak on the passenger side where water enters from the hood vent and goes onto the air intake and then can go into the engine. Many owners have contacted their dealers and nothing has been done to correct this problem. I have been trying since 2015. Several owners have had their alternators quit because of water and the engine has died while driving.for further information go to www.promasterforum.com under general discussion and do a search for water in engine compartment. Google also provides information. This is happening in europe a well and they have solved it with a drip pan, and/or other means of sealing the area.i also have a video of the leaking when it rains, but can't upload it.thank you,[xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).updated 11/30/18*cc
My wife bought a cargo version of the ram promaster to use as her daily driver and, hopefully, when she retires, a touring/vacation vehicle.neither she nor i intended to use the vehicle commercially yet the tire pressure management system on this is set to keep the rear tires at 72 psi and the fronts at 65 psi, ridiculously high pressures for a vehicle that will never be used to haul a load.the tires on this vehicle are "c" rated passenger tires.there is no way for me to adjust that to something related to real-world physics (my best guess would be roughly 32 psi on one end and, maybe, 35 psi on the other).without being able to park on a piece of glass to look at the foot print, i would guess i only have about a 2/3 footprint.if she has an emergency situation, even if she's on dry pavement, the stopping distance is probably much greater than it should be.the tire most likely will only wear down the middle of the tread, assuming there are no alignment issues. The ride is so hard i can't vouch for the longevity of electronics in this vehicle and there are plenty of them.shock is their worst enemy.it's bad enough there are so many things that can throw this vehicle into "limp" mode, and this is one of them, "limp" mode, depending where you are, could be life-threatening.please tell me how i can get this safe hazard remedied and soon.my wife makes a monthly trip to phoenix and it's about a three hour drive, one way.we get winter weather (ice and snow) at both of our homes.don't bother telling me about the meme on why this worthless device was mandated in american vehicles, i've read it and, like any other american with a functioning synapse, know that this stupidity is just another blatant example of overreach, this time life-threatening.i realize government incompetence knows no bounds but this truly is life-threateningly stupid.
There is a serious defect in the parking brake which causes it to freeze and lock up in cold temperatures.this vehicle has an automatic transmission with no parking gear so the parking brake is required to park the vehicle so that it does not roll.what happens is that water gets into the parking brake cable and freezes in subzero temperatures causing the parking brake to not engage, not release, or only release partially so that it drags.from the drivers perspective it appears normal other than having less or no tension when the parking brake lever is applied.or released.when the cable is frozen while the brake is disengaged, the brake does not engage, so there is no way to properly park the vehicle.when frozen while engaged, the brake remains on or only partially releases which causes it to be unable to move the vehicle or the brake will drag and overheat while driving.we have two of these vehicles purchased at about the same time from .one in minnesota and the other in texas.both have the same problem so it clearly not an isolated problem.one cost us over $2000 to fix because the entire brake assembly became overheated and destroyed almost all of the wheel components. I've attached the invoice for the repairs.this is very dangerous!i have not brought this up earlier because i was certain that it would be recalled for this by now.we use these for deliveries and now our manager in minnesota will not operate the van in the winter for safety reasons.today the driver has not been able to use the parking brake at delivery stops so has to find a place to park on a hill with the wheels toward the curb.this is not a safe way to park the vehicle.these vehicles really need to be recalled before someone is in a serious accident.
While on vacation in nm and co, an engine cooling fan on safety recall (our exact model, make, and year and accessories) was blowing fuses/malfunctioning - the result possible is the same thing that initiated the recall - possibility of fire. Blown fuse also can result in limp mode being executed in a dangerous driving situation, (slick roads, steep mountains, curvesnot to mention $1000's of dollars of unnecessary repairs because it also falsely affected the diesel particulate filter. Vehicle was in motion and on highway and smaller roads - it happened out of blue each time the attached document shows same cooling fan recalled - dealer refused to replace saying our vin not on the list but obviously it is having problems and replacing it is what fixed the vehicle thanks
Parking brake not working during winter time. When parking, parking brake was used and it work. When driveing the vehicle the parking brake was release but the brake is lock up. The vehicle was unable to drive. Took to the shop and the shoe was all use up. I changed the shoe at the shop and still having the problem. Parking brake do not work in cold weather.
The contact owns a 2015 ram promaster. While driving at any speed, the speedometer failed to illuminate. The vehicle was taken to the dealer where the technician diagnosed it as a design failure. The manufacturer was notified of the failure. The failure mileage was 3,300.updated 1/12/16the consumer stated he noticed after he picked the vehicle up from the dealer under certain lighting conditions he could not see the speedometer clearly. It was blurry and the details were impossible to make out without taking his eyes off the road . The speedometer illumination was only adjustable with the lights on and even when fully illuminated it was still blurry.updated 02/09/16
The contact owns a 2015 ram promaster. While driving 65 mph, various warning indicators illuminated and the vehicle began to decrease in speedthe vehicle was able to restart, but would not accelerate beyond 20 mph. The failure occurred randomly. The vehicle was not diagnosed or repaired. The contact filed a complaint with the manufacturer and was provided case number: 31627555. The failure mileage was approximately 7,122. Updated 06/28/17*lj
We own a 2015 ram promasters. While driving on the freeway at various speeds. Tech experienced a sudden loss of power. On the dash appeared a yellow check engine light and a red symbol ( ! ). A message read "service required - transmission service". As the tech attempted to exit the freeway, afraid that the van might stall with incoming traffic. He made a safe exit off the freeway. Pulled over, turned off ignition and was able to restart the car in hopes that the trouble would clear.the red symbol ( ! ) disappeared and power was restored. Was able to drive back to company
Driver side electric mirror not returning to original spot anytime requested, going to extreme position.same problem occurred to passenger mirror may 2017
There is a serious defect in the parking brake which causes it to freeze and lock up in cold temperatures.this vehicle has an automatic transmission with no parking gear so the parking brake is required to park the vehicle so that it does not roll.what happens is that water gets into the parking brake cable and freezes in subzero temperatures causing the parking brake to not engage, not release, or only release partially so that it drags.from the drivers perspective it appears normal other than having less or no tension when the parking brake lever is applied.or released.when the cable is frozen while the brake is disengaged, the brake does not engage, so there is no way to properly park the vehicle.when frozen while engaged, the brake remains on or only partially releases which causes it to be unable to move the vehicle or the brake will drag and overheat while driving.we have two of these vehicles purchased at about the same time from .one in minnesota and the other in texas.both have the same problem so it clearly not an isolated problem.one cost us over $2000 to fix because the entire brake assembly became overheated and destroyed almost all of the wheel components. I've attached the invoice for the repairs.this is very dangerous!i have not brought this up earlier because i was certain that it would be recalled for this by now.we use these for deliveries and now our manager in minnesota will not operate the van in the winter for safety reasons.today the driver has not been able to use the parking brake at delivery stops so has to find a place to park on a hill with the wheels toward the curb.this is not a safe way to park the vehicle.these vehicles really need to be recalled before someone is in a serious accident.
May 22, 162015 ram promaster, delivered apr 1, 201539,049 milesthe dash low tire pressure monitor illuminated while traveling at 65 mph on a limited access highway and with approximately 750 lbs. Of cargo and no trailer, the vehicle was immediately brought to a stop on the shoulder and inspection showed that the valve stem hardware had fallen off the right front wheel, which allowed the tire to very quickly go flat.the other 3 valve stem retainer nuts were found to be nearly "finger tight".in addition, the spare tire lowering mechanism failed to operate and had to be "cut off" with a hacksaw.
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