We found the following complaints for RAM 3500 (2021)
Read complaints for RAM 3500 (2021)
My brand new 2021 ram 3500 limited longhorn, suddenly stopped running at around 70 miles. This happened on i-84 between caldwell, id and baker city, or on 19 jan 2021 around 9:00pm. Roadside failed twice at getting us towed to safety. The 1st towing company called to say he declined the service and was surprised that they booked him anyway. The 2nd one informed us they had to decline the service because roadside assistance would not pay a fair price. By then we, the truck, and our trailer waited on the interstate for 4 hours in pitch dark and very cold weather. We were able to find and pay a towing company ourselves. The dealership investigated the next day and informed us the vehicle stopped because it was out of fuel. The float or the part that detects fuel level was stuck in between wires of the fuel pump. The dealership apparently did not put fuel on the car and we did not notice because the car was indicating a full tank. The car also did not diagnose the problem properly, indicating "def fault" before it died. I am concerned about the safety of ram vehicles and their services. A ram 3500's purpose is to tow heavy trailers and expected to be realiable in extreme road conditions. The brand new one we bought costs $80,000+ and is their high end trim. However the car company and/or their dealership seem to think that mistakes like this are acceptable/expected even though they have high potential to lead to accidents. They refused to take the car back because it would cause them to lose money and i am bound by the contract. According to the lemon law, the car needs to break down twice before i can be protected. The culture of accepting low standards, zero culpability, inadequate quality control systems, and incompetent roadside assistance are a dangerous combination that could lead to loss of lives and traffic inconveniences.
My brand new 2021 ram 3500 limited longhorn, suddenly stopped running at around 70 miles. This happened on i-84 between caldwell, id and baker city, or on 19 jan 2021 around 9:00pm. Roadside failed twice at getting us towed to safety. The 1st towing company called to say he declined the service and was surprised that they booked him anyway. The 2nd one informed us they had to decline the service because roadside assistance would not pay a fair price. By then we, the truck, and our trailer waited on the interstate for 4 hours in pitch dark and very cold weather. We were able to find and pay a towing company ourselves. The dealership investigated the next day and informed us the vehicle stopped because it was out of fuel. The float or the part that detects fuel level was stuck in between wires of the fuel pump. The dealership apparently did not put fuel on the car and we did not notice because the car was indicating a full tank. The car also did not diagnose the problem properly, indicating "def fault" before it died. I am concerned about the safety of ram vehicles and their services. A ram 3500's purpose is to tow heavy trailers and expected to be realiable in extreme road conditions. The brand new one we bought costs $80,000+ and is their high end trim. However the car company and/or their dealership seem to think that mistakes like this are acceptable/expected even though they have high potential to lead to accidents. They refused to take the car back because it would cause them to lose money and i am bound by the contract. According to the lemon law, the car needs to break down twice before i can be protected. The culture of accepting low standards, zero culpability, inadequate quality control systems, and incompetent roadside assistance are a dangerous combination that could lead to loss of lives and traffic inconveniences.
The contact owns a 2021 ram 3500. The contact received notification of nhtsa campaign number: 21v398000 (wheels) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
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