We found the following complaints for MERCURY GRAND MARQUIS (2002)
Read complaints for MERCURY GRAND MARQUIS (2002)
I swerved to avoid an animal in the road and hit a telephone pole head on at 35 mph. My air bags never deployed. The front end of the car was crumpled well into the engine compartment. The police, fire dept and emt's were all very surprised the air bags did not deploy. I have sustained some injuries but nothing life threatening. (cracked ribs, soft tissue damage, lower back injury). No other vehicles were involved in the accident.
The contact owned a 2002 mercury grand marquis. The contact stated he was involved a rollover crash and the drivers air bag did not deploy. The rollover was caused by the vehicle being driven off of the roadway. The contact did not know the speed that the vehicle was traveling at. The vehicle was determined to be destroyed. The police and fire department appeared on the scene and cut the contact out of the vehicle. The vehicle was not inspected to determine why the drivers air bag did not deploy even though the passenger air bag deployed. The failure mileage and current mileages were 130,000. Updated 01/05/12*ljupdated 01/12/12
Air bags are rendered inoperative by failure of a sensor in the driver's side seat belt pretensioner. Flashes code 3-4. Part in question is oem number 2w7z54611b09aaa.ford advises that part is discontinued, no replacement parts available. No other explanation. This leaves two choices: drive without airbag protection or replace vehicle. This car has less than 16,000 miles on it and need not be replaced. How can a safety critical item be discontinued in less than 6 years.this part is required to be replaced in the event of an airbag deployment and, as in my case, when the sensor failed.
Slight white smoke appearing through vents in auto. Then when we parked it extreme smoke came into vents filling passanger compartment. Also extreme white smoke mixed with black came through vents between hood and windshield. I opened hood and it was apparently between firewall & dash.had terrible smell like rotted tuna. Wife still having breating problems from inhalation.had car towed to dealership.
Shortly after purchase we went back to dealer to complain about bouncy suspension that made the car go sideways on the highway when going over bumps while in mild turns (just highway direction changes not getting off/on, etc.).dealer looked into problem via fmc and said the 02 suspension had been changed to improve its ride (ha).the changes were too great to be able to change components to get the ride back to what it was in earlier years.only changes we could do to improve it were to get 4 new high pressure (fast responding) kb shocks and goodyear assurance touring (more flex in sidewall) tires to reduce the impact. Now the car does not laterally jump feet but rather inches during highway driving as described above.also: starting relay was replaced twice and harness contacts in lower steering column developed poor connections and had to be sprayed with high cost caig contact improver to get car to start consistently.also: brake pedal raise/lower motor burned out due to gear seizing up in that area and had to be replaced with great difficulty finding a replacement across country since fmc doesn't make parts anymore (> 7 yrs i guess).also: all 8 individual cylinder spark coils were replaced with high performance aftermarket ones after two of fords coils failed, one at a time.all in all not a great car.
During height of the rush hour at 4:00 pm i was traveling on nj turnpike at 65 mph in the middle lane,started to hear a clicking sound.all of a sudden the car's engine stopped, had no power steering and the entire electrical system failed, (the car's battery was replaced in 12/2010) .directional signals, and emergency flasher did not work, nor could i lower the windows.i was able tocoast to the shoulder of the road when a slow moving truck was coming up on the right side.no clicking sound was heard trying to restart the car.
When the consumer applied the brake his foot also hit the accelerator pedal which caused the vehicle to accelerate suddenly.the vehicle turn signal were inoperative and the ignition key was hard to turn at times. *nlm
Dt*:the contact stated the vehicle did not always start. When it did start the engine stalled while idling. To alleviate stalling the accelerator pedal must be pumped hard while starting the vehicle.the vehicle has been to the dealership multiple times and they were unable to duplicate the problem.the iac valve was replaced, and the computer was reprogrammed.neither of these efforts repaired theproblem.
After driving to mall my daughter realized that my head lights were not on. Checked all fuse (under dash and under hood). None were blown. Realized that had no dome light but did have map/reading lights. No tail lights or brake lights except third brake lights. Had brights if i held highbeam lever. Had car towed to shop. Was told that it was the light control module (lcm).was told that ford had and extended warranty on this part.took it to ford dealer. They said that it was only for the 2003-2005 models and that my car was not covered.i think they should extend this warranty to the the 2002 models seeing that this is a common problem with earlier models and not just the 2003-2005 models.it is probably the same part.
The contact owns a 2002 mercury grand marquis. The contact stated that the hazard lights, daytime running lamps, low beam, and high beam headlights failed to illuminate. The failure progressed without warning. Two dealers (pompano ford lincoln, 2741 n federal hwy, pompano beach, fl 33064, (888) 718-9266 and schumacher lincoln of delray, 2102 s federal hwy, delray beach, fl 33483, (561) 454-1800) were contacted, but the vehicle was not diagnosed or repaired. The manufacturer was notified. There were five tsbs for the exterior lighting, but no recall was issued. The approximate failure mileage was 72,234.
Problems with my wife's 2002 mercury grand marquis ls not cranking at odd times. Ihave cranked up the car, and driven it into the garage, then go back out a couple minute later - 15-30 minutes - and the car would not crank. The last time i pulled the car into the garage one evening and when my wife went to go to work the next morning it would not crank. The dealer's service department can not finda problem. However, the left turn signal went out about a year ago, requiring a module be replaced. After that we noticed the foot pedal adjustment diid not work and a loose connection wasfound to be the problem. The starting problems did not start until after the turn signal module was replaced. I have found other incidents of problems with the ignition switch for this model mercury.
This is a concern and i am wondering, if it should in fact be a complaint. I purchased a 2002 mercury marquis on june 12th of 2003. I was assured this, as other autos had been checked out and in good order. I am now noticing the ignition key sometimes does not turn when i am trying to start the car. Equally important, i ran a carfax report and discovered on 11/18/02 this car had 27,262 miles. When i purchased it, and because of the mileage, which at that time was 27,279 i was assured this was a good car. I find now, that it was not the retired, senior citizen who wanted a new auto trade in, but this was a rental car from burlinggame, ca. Now i am wondering if i should be concerned this car was sitting for 8 months and thus only had 17 miles more in june than in november? or be suspect about the odometer being rolled back? it just doesn't seem accurate a 2002 would only have 17 miles more in 8 months from nov. 2002 to june 12, 2003.thank you.
The contact owns a 2002 mercury grand marquis. The contact stated that there was a premature failure in which there was an internal crack on the intake manifold, which caused water intrusion that affected other components. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was not available.
I was leaving a shopping center parking lot when i started the car up and everything was okay.i shifted the car into reverse and immediately the engine started to race extremely fast causing the car to move backwards with my foot still on the brake.i tried to turn off the ignition, but i was too close to the car behind me and i hit it.i was moving about 10 to 20 miles per hour with my foot on the brake which failed to stop the vehicle.after the accident, the car ran okay.i took the car to the south hills lincoln dealership where it had been purchased.they claim there is nothing wrong with the car.i have only 27,100 miles on the car.it is a 2002 model and i have owned it since it was new.i called ford to try to get help but they said there is nothing they can do.the dealer had the car for four days and could not find anything wrong with it.i now have a car with just over 27,000 miles and am concerned about driving it.i do not know what else to do and ford could not care less.i did have other instances (about six) when on startup the engine would begin to race.i would immediately turn the engine off and restart it and then it would be okay.in september, 2010, i did take the car to a different repair shop and they replaced the idle control valve, but this did not do any good.the car might go a month or two without a problem. The accident was the first time it happened when the car was in gear.other than this, the car is in perfect condition and i cannot afford to replace this car with only 27,000 miles on it.
Plastic heater supply tube (located in rear of plastic intake manifold) failed causing engine to overheat.intake manifold has to be replaced. *ln
The contact owns a 2002 mercury grand marquis.while driving 35 mph the vehicle shut off.the check engine, battery, and track warning lights illuminated.the contact stated that she had to wait an hour to restart the vehicle.as of august 8, 2007, the dealer has not repaired the vehicle.the current and failure mileages were 73,000.
The gears tended to pop, making the vehicle jump forward, as well the engineleaking oil, and increasing the chance of the vehicle to overheat. Taken to dealer for repairs 4 times, but the problem recurred. Consumer was informed that a new engine was needed, but it will be at consumer's expense.
No summary.dt
The vehicle caught fire while it was parked and the cause has not been determined yet. (encompass insurance)
Serpentine belt broke off while consumer was driving, causing steering, brakes, and a few other parts on vehicle to malfunction.contacted dealer, anddealer was not willing to do anything.
The vehicle had an odor.
The cars exhibits problem described in bulletin 15415 sb630431.dealer claimed it was exhaust vibration.they realigned the exhaust.this did nothing to correct.the dealer claims it must be the way i drive since all the others on the lot are just like.
The contact owns a 2002 mercury grand marquis. The contact stated that there was a premature failure in which there was an internal crack on the intake manifold, which caused water intrusion that affected other components. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was not available.
Dt*: the contact stated the scissor type jack with a screw drive was stripped on the first 3-4 inches of the screw.the jack had only been used 2 times.the service dealer and the manufacture were notified.the service dealer offered to sell a replacement jack to the contact.
The contact owns a 2002 mercury grand marquis. The contact stated that the hazard lights, daytime running lamps, low beam, and high beam headlights failed to illuminate. The failure progressed without warning. Two dealers (pompano ford lincoln, 2741 n federal hwy, pompano beach, fl 33064, (888) 718-9266 and schumacher lincoln of delray, 2102 s federal hwy, delray beach, fl 33483, (561) 454-1800) were contacted, but the vehicle was not diagnosed or repaired. The manufacturer was notified. There were five tsbs for the exterior lighting, but no recall was issued. The approximate failure mileage was 72,234.
After driving to mall my daughter realized that my head lights were not on. Checked all fuse (under dash and under hood). None were blown. Realized that had no dome light but did have map/reading lights. No tail lights or brake lights except third brake lights. Had brights if i held highbeam lever. Had car towed to shop. Was told that it was the light control module (lcm).was told that ford had and extended warranty on this part.took it to ford dealer. They said that it was only for the 2003-2005 models and that my car was not covered.i think they should extend this warranty to the the 2002 models seeing that this is a common problem with earlier models and not just the 2003-2005 models.it is probably the same part.
The car has 87934 miles on it. When driving over 50 miles a hour it jerks and shakes the check emgine light will start flashing the coolant loght comes on then dies but will start right back up. Then coolant levels are fine. The license plate light does not work replaced bulbs and fuses
The contact owns a 2002 mercury grand marquis. While driving at night, the headlights failed to operate without warning. The vehicle was taken to an independent mechanic. The technician diagnosed that the lcm module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 6,000.
Dt: the contact stated the headlights intermittently stopped working while driving at night.this happened without any prior warning.when this occurred he could hold the high/low beam dimmer switch upright, and the high beam lights will stay on.the vehicle has not been seen by a dealer.updated 12/27/05.
Problems with my wife's 2002 mercury grand marquis ls not cranking at odd times. Ihave cranked up the car, and driven it into the garage, then go back out a couple minute later - 15-30 minutes - and the car would not crank. The last time i pulled the car into the garage one evening and when my wife went to go to work the next morning it would not crank. The dealer's service department can not finda problem. However, the left turn signal went out about a year ago, requiring a module be replaced. After that we noticed the foot pedal adjustment diid not work and a loose connection wasfound to be the problem. The starting problems did not start until after the turn signal module was replaced. I have found other incidents of problems with the ignition switch for this model mercury.
Without any forewarning, vehicle stalled on major highway. Unable to start. A passing motorist said he had same problem and restarted by pushing reset button in trunk. We did and vehicle started. Could have been disastrous if happened on interstate with 18 wheeler behind.took vehicle to dealer.mechanic said inertia switch defective and changed.said the reset button is safety factor to avoid fire in case of collision. But there was no collision--not even bump in road.believe there should be warning system when reset becomes defective.
There is a concern about the safety of the gas tank and the similarity to the ford crown victoria's with their rear end accidents, resulting in a vehicle fire.*jg *scc
The car has 87934 miles on it. When driving over 50 miles a hour it jerks and shakes the check emgine light will start flashing the coolant loght comes on then dies but will start right back up. Then coolant levels are fine. The license plate light does not work replaced bulbs and fuses
The transmission was replaced.the virbration/shudder continues.the going into reverse problem appears to be solved.
Seat belt won't stay fastened and the steering creaks
Both back seat belts don't retract as they should, the test was done when vehicle is stopped but i checked my other grandmarquis of 1997, it has the same issue. I also took it a mechanic and they checked two different but fordcrown victoria, it snowed the same issue. All vehicles were stationary during test. Is there any safety test i can perform to make sure they work or recall on this vehicle.
Air bags are rendered inoperative by failure of a sensor in the driver's side seat belt pretensioner. Flashes code 3-4. Part in question is oem number 2w7z54611b09aaa.ford advises that part is discontinued, no replacement parts available. No other explanation. This leaves two choices: drive without airbag protection or replace vehicle. This car has less than 16,000 miles on it and need not be replaced. How can a safety critical item be discontinued in less than 6 years.this part is required to be replaced in the event of an airbag deployment and, as in my case, when the sensor failed.
Seat belts will not retract after use and are stuck.
The seat belts will not stay attached.you can put them on and they appear to be locked in and you can pull on them to see if they are attached and they appear to attach but then while just sitting, they may pop-off you and become disengaged leaving you without your seat belt on you.this can occur if the car is in motion or if it is standing still.sometimes it will even pop-off right after you put it in the buckle.they are faulty.we called ford and they will not do anything to repair or recall it.i talked to 2 people at ford customer care and sent them an email, also but they will not do anything to help us.we also contacted a mercury dealer who told us to call ford.
The consumer stated the front end of the vehicle was lower than normal which caused damage to the front end when parking. The dealership provided a temporary fix by putting shims under the front end.while driving at 15 mph in the rain, the vehicle suddenlylost power steering. The consumer had to use excessive force to steer. This resulted in injuries to the consumers arm. This failure was due to the tensioner pulley falling off. The parts were replaced.the driver side seat belt plate failed to lock in the buckle. The dealership replaced the entire seat belt assembly.also, front rims have excessive brake dust.dealer inspected brakes, but weren't able to duplicate concern of consumer.*la
The consumer stated the front end of the vehicle was lower than normal which caused damage to the front end when parking. The dealership provided a temporary fix by putting shims under the front end.while driving at 15 mph in the rain, the vehicle suddenlylost power steering. The consumer had to use excessive force to steer. This resulted in injuries to the consumers arm. This failure was due to the tensioner pulley falling off. The parts were replaced.the driver side seat belt plate failed to lock in the buckle. The dealership replaced the entire seat belt assembly.also, front rims have excessive brake dust.dealer inspected brakes, but weren't able to duplicate concern of consumer.*la
Vehicle acellerated without prior warning. He applied brakes to gain control ofvehicle, but brakes failed to stop vehicle.dealershipwas aware of problem.
Dt: the contactowns a 2002 mercury grand marquis.the contact stated there waspulsation in the brakes.the contact statedthree timeshad the front rotors turned, and the front pads replaced.after about 1,500 miles the problem recurred.the dealerreplaced the front rotors, but after 2,000 miles, the vehicleexperienced the same problems as before.the repairs were made at the contact'sexpense.the dealership could not find what was causing the brake problem. The manufacturer did not provide the contact with any satisfaction, and to contact the dealership to see what they would do.
Dt: the contactowns a 2002 mercury grand marquis.the contact stated there waspulsation in the brakes.the contact statedthree timeshad the front rotors turned, and the front pads replaced.after about 1,500 miles the problem recurred.the dealerreplaced the front rotors, but after 2,000 miles, the vehicleexperienced the same problems as before.the repairs were made at the contact'sexpense.the dealership could not find what was causing the brake problem. The manufacturer did not provide the contact with any satisfaction, and to contact the dealership to see what they would do.
When the consumer applied the brake his foot also hit the accelerator pedal which caused the vehicle to accelerate suddenly.the vehicle turn signal were inoperative and the ignition key was hard to turn at times. *nlm
Consumer states that the brake pedel is to close to the acceleration pedel.ts
The contact owns a 2002 mercury grand marquis. The contact stated that while driving at various speeds, the power steering malfunctioned making it extremely difficult tomaneuver. The vehicle was taken to the dealer where the technician diagnosed that the steering shaft needed to be replaced. The manufacturer was made aware of the failure. The vehicle was repaired. The failure mileage was 100,000 and the current mileage was 100,200...updated 12-30-13
The contact owns a 2002 mercury grand marquis. The contact stated that while driving approximately 15 mph, the steering wheel seized as the contact attempted a turn. The vehicle was taken to the dealer for diagnostic testing and the mechanic stated that the steering wheel was rusted. The vehicle was repaired. The manufacturer was not notified. The failure mileage was 111,050. The current mileage was 123,000.
Seat belt won't stay fastened and the steering creaks
The car has 87934 miles on it. When driving over 50 miles a hour it jerks and shakes the check emgine light will start flashing the coolant loght comes on then dies but will start right back up. Then coolant levels are fine. The license plate light does not work replaced bulbs and fuses
Steering problem nhtsa # 13v385000, ford recall13s08. "notchy, stiff or binding" steering, as in ford's recall letter to dealers. Covered were 2005 -2011 models for recall. Solution: "replace lower immediate shaft, etc. Al". My marquis is a 2002 purchased in il. Reputable local mechanic advised; power steering, fluid, pump, & belt o.k., usually would not create above. Doesn't appear to be a local mechanic fix. (special tools sent to ford...) this model car/ steering has not changed since 2002 & before. If found to be the problem at ford dealership, is there any recourse? when these cases are decided, do you & others fundamentally state that if a vehicle that is over "x" years old is exempt from recall regardless of original identified defect or severity of outcome?
The consumer stated the front end of the vehicle was lower than normal which caused damage to the front end when parking. The dealership provided a temporary fix by putting shims under the front end.while driving at 15 mph in the rain, the vehicle suddenlylost power steering. The consumer had to use excessive force to steer. This resulted in injuries to the consumers arm. This failure was due to the tensioner pulley falling off. The parts were replaced.the driver side seat belt plate failed to lock in the buckle. The dealership replaced the entire seat belt assembly.also, front rims have excessive brake dust.dealer inspected brakes, but weren't able to duplicate concern of consumer.*la
Dt*:the contact stated while having an oil change at the dealership, the mechanic noticed the pitman arm was loose and needed to be replaced.there were no repairs made.
2002 mercury grand marquis. Consumer stated that while driving vehicle they had no control over steering. *ldthe consumer stated while making a right turn at a traffic light, the steering went out. The dealer stated the coupler bolt, clock spring, cover and contact plate were missing and replaced.
I was driving on a 2 lane highway when i ran over some bumps in the road.the steering wheel went right and left several times, i was afraid i was going to lose control of my car.i found a recall about this same thing. Tell me what i need to do to get this situation fixed.also, the windshield wipers stop in the straight up position. What is needed to fix this: https://www.nhtsa.gov/vehicle/2002/mercury/grand%252520marquis/4%252520dr#recalls
I have a mercury grand marquis year 2002.the hood will not close.i had a 1998 the hood did the same thing and the hood flew up on our way back from wyoming and almost caused us to wreck.it twisted thehood knocked out the interior lights, bent the top of my car. Thank god it didn't break the windshield.we had this fixed and it happened again 1 year later cracking the windshield.i can't believe i am the only grand marquis owner this has happened to and with 2 different cars.
2002 mercury grand marquis with defective rubber boots on ball joints. Consumer states that the dealer told him the rubber boots on the ball joints and stabilizer links were deteriorated. Mechanic stated this was due to weather, and lack of vehicle use.
The contact owns a 2002 mercury grand marquis. The contact stated that while driving at 5 mph, the front ball joints detached from the vehicle. The vehicle was taken to an independent mechanic where it was pending a diagnosis. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 53,000. The vin was not available.
The contact owns a 2002 mercury grand marquis. The contact stated while driving approximately 3 mph, a noise emitted from the front passenger's side of the vehicle when making a turn. The vehicle was taken to an independent mechanic for diagnosis. The front right upper ball joint and tie rod end were recommended to be replaced. The vehicle was not repaired. The manufacturer was notified of the problem. The approximate failure mileage was 35,000.
This is a concern and i am wondering, if it should in fact be a complaint. I purchased a 2002 mercury marquis on june 12th of 2003. I was assured this, as other autos had been checked out and in good order. I am now noticing the ignition key sometimes does not turn when i am trying to start the car. Equally important, i ran a carfax report and discovered on 11/18/02 this car had 27,262 miles. When i purchased it, and because of the mileage, which at that time was 27,279 i was assured this was a good car. I find now, that it was not the retired, senior citizen who wanted a new auto trade in, but this was a rental car from burlinggame, ca. Now i am wondering if i should be concerned this car was sitting for 8 months and thus only had 17 miles more in june than in november? or be suspect about the odometer being rolled back? it just doesn't seem accurate a 2002 would only have 17 miles more in 8 months from nov. 2002 to june 12, 2003.thank you.
Shortly after purchase we went back to dealer to complain about bouncy suspension that made the car go sideways on the highway when going over bumps while in mild turns (just highway direction changes not getting off/on, etc.).dealer looked into problem via fmc and said the 02 suspension had been changed to improve its ride (ha).the changes were too great to be able to change components to get the ride back to what it was in earlier years.only changes we could do to improve it were to get 4 new high pressure (fast responding) kb shocks and goodyear assurance touring (more flex in sidewall) tires to reduce the impact. Now the car does not laterally jump feet but rather inches during highway driving as described above.also: starting relay was replaced twice and harness contacts in lower steering column developed poor connections and had to be sprayed with high cost caig contact improver to get car to start consistently.also: brake pedal raise/lower motor burned out due to gear seizing up in that area and had to be replaced with great difficulty finding a replacement across country since fmc doesn't make parts anymore (> 7 yrs i guess).also: all 8 individual cylinder spark coils were replaced with high performance aftermarket ones after two of fords coils failed, one at a time.all in all not a great car.
While drivingsuspension is very bouncy, which causes vehicle to become uncontrollable.
The consumer stated the front end of the vehicle was lower than normal which caused damage to the front end when parking. The dealership provided a temporary fix by putting shims under the front end.while driving at 15 mph in the rain, the vehicle suddenlylost power steering. The consumer had to use excessive force to steer. This resulted in injuries to the consumers arm. This failure was due to the tensioner pulley falling off. The parts were replaced.the driver side seat belt plate failed to lock in the buckle. The dealership replaced the entire seat belt assembly.also, front rims have excessive brake dust.dealer inspected brakes, but weren't able to duplicate concern of consumer.*la
Backed out of driveway at a friends house and went about 4 houses, when the right front of the car dropped to the pavement and dug into the asphalt. The car was stopped immediately as it was only traveling at 10 mph. Upon inspecting the damage it was discovered that the lower ball joint on the passenger side had broken off. The tire was cut down on the inside sidewall and was pushed back into the fender forcing the fender back into the door. The rim and sway bar link were also damaged. We travel to the veterans hospital in iowa city, iowa quite frequently, two appointments this week, and had we been on the highway when this happened, i fear we would be statistics.
The contact owns a 2002 mercury grand marquis.while driving 12 mph, the ball joints on the passenger side of the vehicle failed.the vehicle dropped to the ground and made a huge noise.the front passenger side tire blew out as a result of the failed suspension.the vehicle was towed to an auto garage and was informed that the ball joints failed.the dealer stated that the ball joints could not be serviced.prior to the failure, the dealer repaired the emissions control system, which the contact believed to be the root of the issues with his vehicle.he also believed that the dealer failed to properly repair the vehicle.the current mileage was approximately 57,000 and failure mileage was approximately 50,000.
Vehicle didn't have sway bar.when consumer called ford they stated all 2002 model vehicles should have sway bars. Consumer was in accident.contacted dealer, and dealer stated some vehicles do, and some vehicles don't havesway bars. Please add vin#.
While driving at 30 mph consumer heard a noise in the front of the vehicle. It was a whispering air sound. *mr
While traveling highway speeds variying 65-70 mph, the right rear tire failed due to tread seperation with no warning.the tire was made by michelin with the size being p22560r16.please describe details.nlm
This is a concern and i am wondering, if it should in fact be a complaint. I purchased a 2002 mercury marquis on june 12th of 2003. I was assured this, as other autos had been checked out and in good order. I am now noticing the ignition key sometimes does not turn when i am trying to start the car. Equally important, i ran a carfax report and discovered on 11/18/02 this car had 27,262 miles. When i purchased it, and because of the mileage, which at that time was 27,279 i was assured this was a good car. I find now, that it was not the retired, senior citizen who wanted a new auto trade in, but this was a rental car from burlinggame, ca. Now i am wondering if i should be concerned this car was sitting for 8 months and thus only had 17 miles more in june than in november? or be suspect about the odometer being rolled back? it just doesn't seem accurate a 2002 would only have 17 miles more in 8 months from nov. 2002 to june 12, 2003.thank you.
Cruise control was set at 65mph on the vehicle.cruise control would not disengage manually or when brake pedal was applied.speed increased to 75mph before emergency brake was applied to stop vehicle.mercury dealer was notified.*scc
Sudden acceleration of vehicle
The contact owns a 2002 mercury grand marquis. The contact stated that whenever the air conditioner or cruise control was running, the vehicle would have sudden acceleration failures. The failure also occurred when braking to a complete stop. The contact stated that the vehicle had to be shifted into neutral in order to stop the vehicle by applying the brakes. The contact took the vehicle to a mechanic, but they were unable to determine the cause of the problem. The vin was not available. The current mileage was 50,000 and the failure mileage was not available.
The contact owns a 2002 mercury grand marquis. The contact stated that while driving 65 mph, the vehicle accelerated independently. The vehicle was taken to the dealer for inspection and they stated that the cruise control needed to be disconnected. The vehicle was repaired but the failure recurred. The manufacturer was notified but provided no assistance. The failure mileage was 85,000...updated 05/01/13 updated 05/06/13
I have a 2002 mercury grand marquis.while stopped at a light the vehicle has all of a sudden accelerated at high speed uncontrollably.my husband had both feet on the brakes and shifted the car into neutral as the rear tires spun wildly with black smoke rolling off of them.this was terrifying.we took the car to the dealership after contacting ford and they couldn't find anything wrong so they disengaged the cruise control thinking that may be the problem.the car continues to do this and you never know when it will happen.it can be one month or four months later that this happens. We can't afford to get rid of the car but we are afraid of it.there should be some kind of recourse orallowance for us to get rid of this vehicle.please help us!
While putting vehicle in gear vehicle sped up without consumer applying pressure toaccelerator.vehicle was totaled. Contacted dealer, and dealer was not willing to do anything. The dealer stated that they were waiting to hear from ford on the engine vibration problem.consumer was getting the vehicle washed and the attendant explained that while attempting to move the vehicle off the conveyor, the vehicle raced across the highway and although his foot was on the brake, the vehicle would not stop.the vehicle finally came to a rest after crashing into an oncomming van.the vehicle was totalled.*jg
When the car was put in reverse the car started back at a rapid speed before the gas pedal was depressed.later found that the pedal was broken and the spring missing, making the pedal almost touch the bottom of the dash.
While waiting at a stop engine started to revto a high rate. Driver shifted into neutral to help resolve the problem, which failed. Has been in contact with mechanic, and cause of problem has yet to be determined.
While driving vehicle off of carwash conveyor, the engine raced to full speed. I had to us both feet on the brake, and shift into neutral to stop the car. With the front tires locked, the car still accellerated over two speed bumps before stopping.
2002 mercury grand marquis lunges forward (increase rpm @1000, and loud growl from engine compartment) when i let off the accelerator, i.e. Approaching a stop light.once i release the brake and accelerate again, all goes back to normal.there is no "check engine" light, and no other notable problems.it is intermittent and annoying.
Dt*:the contact stated the vehicle did not always start. When it did start the engine stalled while idling. To alleviate stalling the accelerator pedal must be pumped hard while starting the vehicle.the vehicle has been to the dealership multiple times and they were unable to duplicate the problem.the iac valve was replaced, and the computer was reprogrammed.neither of these efforts repaired theproblem.
The contact owns a 2002 mercury grand marquis. The contact was at a complete stop when the vehicle accelerated abnormally. The vehicle crashed into a water heater in the contact's garage. The contact did not sustain any injuries but there were major damages to the front end of the vehicle. The manufacturer was not made aware of the failure and the vehicle was not repaired. The failure and the current mileage was 115,100.
Vehicle acellerated without prior warning. He applied brakes to gain control ofvehicle, but brakes failed to stop vehicle.dealershipwas aware of problem.
When pressing accelerator pedal it sticks. Consumer states that the accelerator stuck on 2 occasions due to defective throttle body system, throttle body was replaced.
Leaving work, approximately 150 feet from parking place to parking lot exit into road. When braking to stop before entering roadway, vehicle lurched forward with engine racing at a high rpm. Pushed into neutral until stopped then park with engine still racing. Turned off and sat still for a minute then restarted with no further problem. Mechanic cannot find anything wrong. Not the first time it has happened but was the worst incident with engine being uncontrollable.
I was driving on a 2 lane highway when i ran over some bumps in the road.the steering wheel went right and left several times, i was afraid i was going to lose control of my car.i found a recall about this same thing. Tell me what i need to do to get this situation fixed.also, the windshield wipers stop in the straight up position. What is needed to fix this: https://www.nhtsa.gov/vehicle/2002/mercury/grand%252520marquis/4%252520dr#recalls
The contact owns a 2002 mercury grand marquis.the contact stated that the rear passenger window was inoperative.she has an electronic power device that controls the window, but it will not roll up.she took the vehicle to the dealer, but they did not know the cause of the failure and could not make a repair.the failure mileage was 35,000.updated 05/21/08 updated 05/21/08
Windshield wipers do not function properly, they will wipe part of the timethen attempt to scrub part of the time. When scrubbing action occurs there is a terrible noise and the wipers skip over part of the moisture leaving the windshield partially covered and in heavy rain, creats as very dangerous situation due to lack of visibility. I have been trying to get the problem corrected with my dealer, billion lincoln-mercury in sioux falls, sd since the first occurence in may of 2003. At that time i believe the wipers were replaced and since then is has been a stalling situation with ford until my warranty ran out. I have logged calls to mercury's call center beginning in may of 2004 advising them of the problems and working with the dealer. I finally was sent a packet of forms to fill out and send in to the dispute settlement board in waukesha, wi. By the time i received the forms. Filled them out and sent in, they were received by the dispute board on ocotber 14, 2004, my warranty expired september 18, 2004 so ford said the dispute board has no jurisdiction thus they advised me, too bad. I might add, this car sits in our garage in sioux falls from october until april of the next year and has done since it was new in the fall of 2001 when it was purchased. We are in tucson for those months and use another car. This accounts for the problem not surfacing earlier than 2003.
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