We found the following complaints for MERCURY COUGAR (2002)
Read complaints for MERCURY COUGAR (2002)
I have a 2002 mercury cougar c2 that i purchased march of 2002 and i have had nothing but problems since the day i bought it. Within one year of my purchase i have had all four tires go flat and additonal flats on top of those. My fuel pump also went out on me april 18th with only 18,000 miles on my car. I have asked turnpike ford, where i purchased the vehicle, on occasion to come and get my car for me to fix the tire after i had already put the doughnut on but they have refused to do so and told me that i would have to call roadside service. I would understand if i were far from the car lot but my workplace is only a few miles away. I called on one occasion tring to get a number to call mercury/ford to complain to them but the sales rep told me that she does not have that number that i would have to look for it myself. I have also called the owners of the lot to talk to them but i can not get them to respond to my phone calls. I was just upsetabout the problems with the car but now i am also upset about the service that i am receiving or in my case not receiving. Thank you for you attention in this matter.
On approx. The 15th of march, my daughter lost all power in car while driving through lunch traffic in town and was nearly rearended by a petroluem tanker. We brought car in to dealership. They ran a battery test and b/c that came back fine they refused to do any further testing. She was having problems getting the key to turn over to start car. They fixed that problem at the same time. On the 15th of may, the car came out of the shop for the 2nd time after it had lost power twice on her while driving again.her. The dealership contacted ford headquarters for recalls. None had been posted, but ford said if they check the fuel filter at the bottem of the fuel tank we would probably find the problem with losing all power(braking, steering, ect.) was that the filter was clogged therefore no gas was getting to the motor and thus this was why the car was losing power. They replaced the fuel pump and said that was a temporary fix for approx the next 3000 miles(for it was happening about every 3000 miles). And that we would have to bring the car in every 3000 miles to remain safe from losing power when it became clogged again. We decided that since ford knew about the problem and refused to do a recall to fix the problem that anyone in my family who drove or rode in the car would be putting their life in danger so we tried to trade the car. The dealership wanted us to pay a $6,000 deficit so we decided to keep the car until we could complete the lemon law process. Three weeks later, my daughter stated she had got really bad gas mileage(15 miles took 1/4 of a tank she measured it) the day before and she was afraid that the car was going to lose power again. It was a friday so the car couldn't go to the dealership til the following week. That night, the 6th of june.she lost brakes and steering while going around a curve. The car hit something in the ditch and rolled 1.5x's to rest upside down. No airbags deployed.seatbeat held her in car.pictures of car and scene avail.
The car was parked in my driveway.upon starting the car, at the moment i turned the key the driver seat airbag deployed.
Airbag warning light comes on. No accident, stationary and in motion. I do not see a recall reference airbag? with the complaints i read on your site about the airbags, there should be a recall???????????
My daughter hit the back of a school bus in may of 2006 in which the air bags did not deploy.last night she barely scraped her rim on a curb and both air bags went off and cracked the windshield.this must have been faulty air bags from the start because they should have went off in the front end collision she had, and should not of released when she hit her rim on a curb.
The contact owns a 2002 mercury cougar.while driving 30 mph, the front passenger side crashed into a parked vehicle.the air bags failed to deploy.the road conditions were normal.the vehicle was destroyed and towed.a police report was filed.the driver was transported via ambulance to the emergency room.she was not wearing a seat belt and sustained a head injury and received stitches to her lip.the current and failure mileages were 86,000. *updated 12/12/2007the consumer wants to know was there a malfunction with the air bags? updated 12/12/07
During a frontal collision a air bags faile dto deploy, resulting in driver sustaining injuries. Ph...
While driving at 40 mph a vehicle ahead slammed on the brakes and consumer hit the brakes and the vehicle jumped and accelerated which causedconsumer's vehicle to hit the vehicle ahead.during this, the driver seat belt did not restrain, and the air bags did not deploy.
6 months after i bought the car i noticed that after fueling that the fuel gauge still stayed on empty after a while it corrected itself but after that now everytime that i put fuel in the car it registers either empty or only half full. The dealership told me that cougars are known for theri fuel pump problems. Upon further inspection of the car they stated that they could find nothing wrong and to watch and not overfill the tank. To this day the fuel gauge is still wrong. After that the paint on the hood of the car started peeling. I took it to the dealership and after some harsh words and weeks of waiting they took it in and repainted the hood which now is a slightly different color that the rest of the car. Then 6 months after that the car started hesitating on acceleration and would spit and splutter and quit in the middle of the road. I took it to the dealership and they put it on the machine and found that a component in the computer was out so they replaced it. Then one day as i was driving it my break pedal went almost all the way to the floor. I almost hit several cars trying to get it stopped i had it taken to a nearby garage and i had no break pads on the front or the back of the car also i had to have my rotors replaced( which is not covered by a warranty) however, there was no grinding no warning, nothing to indicate that a car with only 20,000 miles on it would have brake problems. After those were fixed i was driving to class one evening in heavy rush hour traffic and turned to into a parking lot my steering wheel immediatelymade this loud popping noise and locked to the left and sent me into a 360 degree spin into a crowded parking lot. I had the car towed to the dealership where it now sits unable to drive because the steering wheel and front wheels are locked to the left with no explanation of why it happened.
Nhtsa campaign number:04v421000manufacturer ford motor companywas driving on a main city st. My auto stopped with no power in the left lane of busy 4 lane st. Would not start in neutral or park, man pushed it into the ctr. Lane out of traffic area. Policeman came after i called 911, after a few minutes he suggested taking key out stepping on brake then inserting key back in ignition, did that and it started right up, and he followed me to my st. And i got safely home.prior to this shut down incident it had stalled going down a hill however put it in neutral and it started up again.this incident could have caused a serious accident, prior to this incident it had been cutting out for a couple of months which i thought was cheap gas, so changed to tectron. I have called ford on 3/15 twice and they said they can not do anything about it, i then researched this online and found this site and want to post exactly what happened to me as shown by the nhtsa on recall etc.it does show it is for the orig owner, i am the 2nd. Owner however this has occurred within the 15yr. Limitation you have posted for complaints explained to ford that it may have taken this long for the filter to react in this manner.
I'm having the same issue with my 2002 mercury cougar as everyone else, but when i put my vin number into the search, there are no recalls listed for it.i don't think that its right that my life be put in serious danger because of an apparent design issue.this car is losing all power and shutting down. It doesn't matter how fast you are going, it happens at all speeds. We thought the alternator was bad, had it replaced and the battery at the same time.the same day, the car lost all power again and died out going 60 mph on the highway. All the gauges start going crazy and the lights dim and eventually everything including the car just quits.mercury/ford, needs to be responsible for this coffin that i'm trying to drive and fix the problem for me and everyone else for free. I've done some online research on this, and it seems like there are a ton of people with the same problem from years 99 to 02.
On approx. The 15th of march, my daughter lost all power in car while driving through lunch traffic in town and was nearly rearended by a petroluem tanker. We brought car in to dealership. They ran a battery test and b/c that came back fine they refused to do any further testing. She was having problems getting the key to turn over to start car. They fixed that problem at the same time. On the 15th of may, the car came out of the shop for the 2nd time after it had lost power twice on her while driving again.her. The dealership contacted ford headquarters for recalls. None had been posted, but ford said if they check the fuel filter at the bottem of the fuel tank we would probably find the problem with losing all power(braking, steering, ect.) was that the filter was clogged therefore no gas was getting to the motor and thus this was why the car was losing power. They replaced the fuel pump and said that was a temporary fix for approx the next 3000 miles(for it was happening about every 3000 miles). And that we would have to bring the car in every 3000 miles to remain safe from losing power when it became clogged again. We decided that since ford knew about the problem and refused to do a recall to fix the problem that anyone in my family who drove or rode in the car would be putting their life in danger so we tried to trade the car. The dealership wanted us to pay a $6,000 deficit so we decided to keep the car until we could complete the lemon law process. Three weeks later, my daughter stated she had got really bad gas mileage(15 miles took 1/4 of a tank she measured it) the day before and she was afraid that the car was going to lose power again. It was a friday so the car couldn't go to the dealership til the following week. That night, the 6th of june.she lost brakes and steering while going around a curve. The car hit something in the ditch and rolled 1.5x's to rest upside down. No airbags deployed.seatbeat held her in car.pictures of car and scene avail.
My daughter has a 2002 mercury cougar and is risking her life as well as others lives every time she gets inside that car. Her cougar her been having issues for months now, and even though we have spent hundreds of dollars trying to make the car safer for her, nothing is working. Our last straw was three days ago, when the car stalled on her on the highway. She was traveling about 45 miles per hour, when the car stalled and shut off leaving her stranded waiting for the tow truck. Her car, for months, has been surging while at complete stops, and has been shutting off while at a stand still. We've tried fixing many things, but nothing seems to be fixing the issue. After doing extensive research, i have come to realize that many others are having the same issues. Can someone do something about this please?? its clearly an on-going issue and is costing people lots of money. Her car is currently back at the dealership where we purchased the car, and is undergoing diagnostics. We were already told that her car was not included in the recall, and we will have to pay for even more work, out of pocket.please help.. Why was it not included in the recall, seeing that it is having the same problems?!
I was driving my 2002 cougar and the vehicle began to lose power, the check engine light and the fuel light came on. The vehicle came to a complete stop in the middle of the road. I have also experienced the vehicle surging while at a complete stop. I contacted the service manager at my local dealer and the only resolution he could provide me was to have a technician drive it and see if it would happen again. Even though i explained there have been numerous complaints about the issue by other drivers on line, he said there was nothing he could do. My vin number is not included in the recall "batch" of vehicles. I could pay the $100 diag fee in the event my vehicle does not repeat the complaint. Either way, i would be paying for the repairs out of pocket.
My daughter has a 2002 mercury cougar and is risking her life as well as others lives every time she gets inside that car. Her cougar her been having issues for months now, and even though we have spent hundreds of dollars trying to make the car safer for her, nothing is working. Our last straw was three days ago, when the car stalled on her on the highway. She was traveling about 45 miles per hour, when the car stalled and shut off leaving her stranded waiting for the tow truck. Her car, for months, has been surging while at complete stops, and has been shutting off while at a stand still. We've tried fixing many things, but nothing seems to be fixing the issue. After doing extensive research, i have come to realize that many others are having the same issues. Can someone do something about this please?? its clearly an on-going issue and is costing people lots of money. Her car is currently back at the dealership where we purchased the car, and is undergoing diagnostics. We were already told that her car was not included in the recall, and we will have to pay for even more work, out of pocket.please help.. Why was it not included in the recall, seeing that it is having the same problems?!
Driving on freeway, car next to me came into my lane towards my car, i hit my brakes resulting in my vehicle swerving and hitting the median head on at high speed, air bags did not deploy upon impact.
I'm having the same issue with my 2002 mercury cougar as everyone else, but when i put my vin number into the search, there are no recalls listed for it.i don't think that its right that my life be put in serious danger because of an apparent design issue.this car is losing all power and shutting down. It doesn't matter how fast you are going, it happens at all speeds. We thought the alternator was bad, had it replaced and the battery at the same time.the same day, the car lost all power again and died out going 60 mph on the highway. All the gauges start going crazy and the lights dim and eventually everything including the car just quits.mercury/ford, needs to be responsible for this coffin that i'm trying to drive and fix the problem for me and everyone else for free. I've done some online research on this, and it seems like there are a ton of people with the same problem from years 99 to 02.
I was on my way to work and about one mile from my destination the engine just stopped. I let it sit about twenty minutes and it finally started again.this happened several days of shutting off while i was on the road driving.luckily i was at a place when i could pull over on the side of the road and get out of the line of traffic except for one time when i was at a stop light and it shut off and i sat and wait and it finally started again andi was able drive it to a safe spot.i took it to a mechanic and he told me the computer needs to be replaced.the only place that could replace the computer was the dealer.i took it to the dealer and after being at the dealer for three days they said that the ignition need replacing. They replaced the ignition and after three more days there and while they were working on other repair parts that they said i needed done the engine shut off about two more times.on march 13, 2014 they told me that all repair work had been completed and the engine shutting offwas solved.the total bill came to close to $3,000.00.i am planning on picking up the vehicle on monday, march 17, 2014 when i will have the money to pay them.i heard about cars engines shutting off while driving on the radio (wtop).i just wanted to report how my vehicle was having the same or similar problem.i am a bit nervous about driving this vehicle if this could possible happen again.the radio report was about gm vehicles i have a mercury and this happened to my car.
The contact owns a 2002 mercury cougar. The contact stated that while driving 70 mph, the vehicle stalled as the battery, engine, and oil warning lights illuminated. The vehicle was not taken to a dealer for inspection. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 90,600.
The car gets a stalling sensation when at a red light, or a complete standstill. It feels like its stuttering and unable to keep power. Changed egr valve, 2 idle control changes, along with a transmission flush was done. Nothing seems to be fixing the issue. The car acts up and stalls in cold temperatures. Stalled at a red light twice. Has been taken to different car shops on numerous occasions. No engine light comes on.
Since purchasing 2002 mercury cougar in january 2010 the vehicle hesitates, surges, and stalls at any rate of speed. Initially the problem was rare, then gradually occurred more frequently. This now happens at least weekly, sometimes several times per day. This issue has endangered me more times than i can currently recall. Replaced alternator, battery, egr valve and sensor, iac valve, and catalytic converter. The issue persists.
The contact owns a 2002 mercury cougar. The contact stated that while driving at approximately 65 mph, the vehicle made a knocking noise and stalled. The vehicle was taken to an independent mechanic. The mechanic was unable to diagnose the problem. The manufacturer was made aware of the failure.the approximate failure mileage was 130,000.
The contact owns a 2002 mercury cougar.the contact stated that the vehicle began to lose power while driving, which made it difficult to steer the vehicle.he experienced difficultly pulling the vehicle to the side of the road.after approximately 15 minutes, the vehicle was able to be restarted and operated normally.he drove the vehicle home and later called the dealer.the dealer advised him to bring in the vehicle and they made repairs at the cost of $697.the failure was identified as being included in nhtsa campaign id number 04v421000 (fuel system, gasoline).the failure could cause engine hesitation, loss of power, surging, and other similar symptoms.over time, the filter may become sufficiently blocked and cause the engine to stall. The failure mileage was 84,000 and current mileage was 86,000. Updated 07/16/08*ljthe bushings and clutch were worn. The fuel pump and fuel sender were replaced. The engine light was on. The dealer replaced a leaking intake.updated 07/16/08
The contact owns a 2002 mercury cougar.the contact stated that the engine hesitates as if there is no gas flow.the dealer stated that a diagnosis was needed; however, the contact stated that a previous diagnosis did not find any failures.the repair shop changed the engine oil, replaced the filter, and cleaned the fuel injection, but the failure was not corrected.the manufacturer is aware of the failure and stated that the vin was not included in recall number 04n02.the failure mileage and dealer information were unavailable.the current mileage was 106,881.
Loss of power, surging, so i took to dealer they changed fuel pump supposedly and filter and transmission fluid.one week later i took it back because it continued to do the same, they said they checked a wire to fuel pump and changed a spark plug, and here it is another week with the same symptoms.
The contact owns a 2002 mercury cougar. The contact stated that while driving approximately 55 mph, the vehicle suddenly decreased to 10 mph. The vehicle was taken to a dealer and they advised her that all three catalytic converters were clogged and the fdm needed to be replaced. The vehicle was repaired for the fdm but not the catalytic converters. The manufacturer was contacted and they offered no assistance. The failure and current mileages were approximately 72,000. The vin was unavailable.
While traveling on the highway the vehicle shut down without priorwarning.and the vehicle will notrestart at all please provide additional information dealer is aware of the problem
The contact owns a 2002 mercury cougar.the contact stated that the vehicle would often fail to accelerate and increase in rpm's.in addition, the vehicle would frequently stall.once the vehicle was turned off, it would restart immediately.the contact took the vehicle to a local mechanic because the warranty was no longer valid.the mechanic diagnosed the cause of the failure as a faulty fuel injector.the vehicle was repaired, but the failure still persists.the manufacturer stated that the vin was not included in nhtsa campaign id number 04v421000 (fuel system, gasoline), although the failures were identical.the manufacturer was unable to provide assistance.the failure mileage was 60,000 and current mileage was 98,000.
No problems or indicators of any problems or issues.was driving vehicle on highway and car loss power.was able to pull off to side of road.had vehicle examined and was told the engine seized.had second opinion, and mechanic drained the oil and said there was metal shavings in oil, could not give reason as to what caused engine to lock up.have to replace the engine.warranty expired.was told ford would not cover.had less than 45,000 miles on vehicle - this is a defective or misbuilt motor.
While traveling on highway at approximately 70 mph, vehicle stalls without warning.this has happened 12 times at high speeds and results in loss of power steering and twice has resulted in loss of all electrical power including headlights.
Consumer stated vehicle hesitated between gears at any speed.service technician couldn't duplicatethe problem. Please provide any further information. *ph
On approx. The 15th of march, my daughter lost all power in car while driving through lunch traffic in town and was nearly rearended by a petroluem tanker. We brought car in to dealership. They ran a battery test and b/c that came back fine they refused to do any further testing. She was having problems getting the key to turn over to start car. They fixed that problem at the same time. On the 15th of may, the car came out of the shop for the 2nd time after it had lost power twice on her while driving again.her. The dealership contacted ford headquarters for recalls. None had been posted, but ford said if they check the fuel filter at the bottem of the fuel tank we would probably find the problem with losing all power(braking, steering, ect.) was that the filter was clogged therefore no gas was getting to the motor and thus this was why the car was losing power. They replaced the fuel pump and said that was a temporary fix for approx the next 3000 miles(for it was happening about every 3000 miles). And that we would have to bring the car in every 3000 miles to remain safe from losing power when it became clogged again. We decided that since ford knew about the problem and refused to do a recall to fix the problem that anyone in my family who drove or rode in the car would be putting their life in danger so we tried to trade the car. The dealership wanted us to pay a $6,000 deficit so we decided to keep the car until we could complete the lemon law process. Three weeks later, my daughter stated she had got really bad gas mileage(15 miles took 1/4 of a tank she measured it) the day before and she was afraid that the car was going to lose power again. It was a friday so the car couldn't go to the dealership til the following week. That night, the 6th of june.she lost brakes and steering while going around a curve. The car hit something in the ditch and rolled 1.5x's to rest upside down. No airbags deployed.seatbeat held her in car.pictures of car and scene avail.
Once the consumer is inside the vehicle she can strongly smell gas fumes.the dealership was notified, but did not resolve the problem.
I'm having the same issue with my 2002 mercury cougar as everyone else, but when i put my vin number into the search, there are no recalls listed for it.i don't think that its right that my life be put in serious danger because of an apparent design issue.this car is losing all power and shutting down. It doesn't matter how fast you are going, it happens at all speeds. We thought the alternator was bad, had it replaced and the battery at the same time.the same day, the car lost all power again and died out going 60 mph on the highway. All the gauges start going crazy and the lights dim and eventually everything including the car just quits.mercury/ford, needs to be responsible for this coffin that i'm trying to drive and fix the problem for me and everyone else for free. I've done some online research on this, and it seems like there are a ton of people with the same problem from years 99 to 02.
The contact owns a 2002 mercury cougar. While driving unknown speeds, the headlights dimmed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact inspected the vehicle and noticed that the protected wiring cover was deteriorating. The manufacturer was not made aware of the failure. The failure mileage was 165,000.
I discovered info regarding recall on my 2002 mercury cougar fuel system on line after researching sluggishness and egr failure in emissions test.i called ford for info on recall and discovered they will not honor it on my vehicle.
The contact owns a 2002 mercury cougar.while driving 15 mph, the vehicle began to hesitate and then stall.occasionally, once the vehicle is started, the engine revs randomly and loudly, and does not run smoothly.the vehicle has not been diagnosed by the dealer.the contact discovered nhtsa campaign id number 04v421000 (fuel system, gasoline), but his vin was not included in the recall.he believes that if the failures are identical, his vehicle should be included in the recall.the failure mileage was 61,500 and current mileage was 63,000. Updated 07/15/08 updated 07/15/08.
The contact owns a 2002 mercury cougar. While driving at approximately 20 mph the vehicle suddenly stalled. The vehicle was towed to an independent mechanic. The mechanic stated the fuel delivery moduleneeded to be replaced. There was a recall under nhtsa campaign id number: 04v421000 (fuel system, gasoline) that may be related to the failure. The manufacturer was made aware of the failure and stated the vin was not included in the recall. The vehicle had not been repaired. The approximate failure mileage was 30,028.
The contact owns a 2002 mercury cougar. The contact stated that while driving at various speeds, the vehicle would stall or surge forward. The manufacturer was notified, and the contact was informed that vehicle was not included in the recall associated with nhtsa campaign id number 04v421000 (fuel system, gasoline). The vehicle was not repaired. The failure mileage was 110,000, and the current mileage was 115,000.
The contact owns a 2002 mercury cougar.while idling, the engine revs and the vehicle accelerates on its own.the dealer stated that no recalls were available; however, the contact discovered nhtsa campaign id number 99v194000 (vehicle speed control).in addition, the check engine light remains illuminated for weeks at a time.nhtsa campaign id number 04v421000 (fuel system, gasoline) was referenced.the contact stated that when the vehicle is started and the doors are shut, the power door locks automatically lock.also, the doors automatically lock while driving.the contact referenced nhtsa campaign id number 99v226000 (latches/locks/linkages: doors:latch).the current mileage was 114,000 and failure mileage was approximately 50,000.
The contact owns a 2002 mercury cougar. The contact stated that the vehicle would stall intermittently without warning.she was able to locate a recall for the exact same failure for her year, make and model vehicle. The dealer stated that her vin was not included in the recall campaign and any repairs would be at her expense (nhtsa campaign id number 04v421000: fuel system, gasoline. The failure mileage was unknown and the current mileage was 72,000.
The contact owns a 2002 mercury cougar.the contact's vehiclehad the same problems stated in recall # 04v421000, regarding the fuel system.the contact stated that the vehicle had a slow start and stalled when backing out of the driveway.the vehicle was kept parked for one day and then restarted by the contact.after a week of driving the vehicle it stalled while idling at a stop sign.the contact stated that this was an intermittent failure, and that the vehicle always had a slow start.the dealer stated that the vin excluded the vehicle from the recall.the current mileage was 99,000 and failure mileage was 98,900.
I have a 2002 mercury cougar that has severe stalling, rough idle and extreme surging while driving of at idle. The vehicle has stalled while my daughter was driving many times. I did a search and foundcampaign #04v421000 on your website and this car exhibits all the signs detailed out in the campaign. I called my dealer (dave knapp ford) and the service manager did a vin search and said this vehicle wasn't included in this campaign. My complaint is that my vehicle fits these symptoms to a "t" and that, i believe that is should be covered, especially if it's a known problem! by the way, this has been occurring for several months now and i am fearing for my daughters safety. Thank you.
The consumer requested reimbursement for having the fuel pump replaced on her 2002 mercury cougar. *mr recall campaign# 04v421000.the vehicle died while in motion and the engine light had come on. *sc
The contact owns a 2002 mercury cougar. The contact stated that the vehicle would hesitate to accelerate from stops and intermittently jerk while shifting gears. The vehicle was taken to an authorized dealer where they were in the process of diagnosing the failure. The contact was also informed that the vehicle was not included in the recall associated with nhtsa campaign id number 04v421000 (fuel system, gasoline). The failure mileage was 56,000.
My car is hesitating, with surging and loss of power, just as the "recall" states.however, upon calling ford and dealerships, i find out that although the recall that has been issued is for my car and has the exact problems that are stated, according to ford there is no recall and it will not be fixed.
The contact owns a 2002 mercury cougar.while driving approximately 45 mph on normal road conditions, the contact heard a loud noise and experienced a low power response when the accelerator pedal was depressed.there was also engine hesitation and the check engine warning indicator illuminated intermittently on the instrument panel.the vehicle was taken to an authorized dealer for diagnostic testing and they stated that the fuel delivery module failed.the technician stated that the vin was excluded from nhtsa campaign id number 04v421000 (fuel system, gasoline), although the failures were identical.the vehicle has not been repaired.the vin was unknown.the failure mileage was 88,500 and current mileage was 89,000.
My daughter has a 2002 mercury cougar and is risking her life as well as others lives every time she gets inside that car. Her cougar her been having issues for months now, and even though we have spent hundreds of dollars trying to make the car safer for her, nothing is working. Our last straw was three days ago, when the car stalled on her on the highway. She was traveling about 45 miles per hour, when the car stalled and shut off leaving her stranded waiting for the tow truck. Her car, for months, has been surging while at complete stops, and has been shutting off while at a stand still. We've tried fixing many things, but nothing seems to be fixing the issue. After doing extensive research, i have come to realize that many others are having the same issues. Can someone do something about this please?? its clearly an on-going issue and is costing people lots of money. Her car is currently back at the dealership where we purchased the car, and is undergoing diagnostics. We were already told that her car was not included in the recall, and we will have to pay for even more work, out of pocket.please help.. Why was it not included in the recall, seeing that it is having the same problems?!
The contact owns a 2002 mercury cougar.the contact stated that the vehicle began to lose power while driving, which made it difficult to steer the vehicle.he experienced difficultly pulling the vehicle to the side of the road.after approximately 15 minutes, the vehicle was able to be restarted and operated normally.he drove the vehicle home and later called the dealer.the dealer advised him to bring in the vehicle and they made repairs at the cost of $697.the failure was identified as being included in nhtsa campaign id number 04v421000 (fuel system, gasoline).the failure could cause engine hesitation, loss of power, surging, and other similar symptoms.over time, the filter may become sufficiently blocked and cause the engine to stall. The failure mileage was 84,000 and current mileage was 86,000. Updated 07/16/08*ljthe bushings and clutch were worn. The fuel pump and fuel sender were replaced. The engine light was on. The dealer replaced a leaking intake.updated 07/16/08
The contact owns a 2002 mercury cougar.while driving at an unknown speed, the vehicle shuttered rapidly, the check engine light illuminated, and the vehicle completely stalled.the local dealer reset the p-codes.several months later, the failure recurred and the vehicle was taken to another dealer.the dealer stated that her vin was not included in nhtsa campaign id number 04v421000 (fuel system, gasoline).the vehicle has not been repaired and the manufacturer was not notified.the failure mileage was 50,000 and current mileage was 69,000.
The contact owns a 2002 mercury cougar. The contact stated that when applying the accelerator, the vehicle would hesitate, lose power and then surge abnormally. The dealer was contacted and advised that there was a recall under nhtsa campaign id number: 04v421000 (fuel system, gasoline) but the contacts vin was not included. The manufacturer was contacted who confirmed that her vin was not included in the recall list. No further assistance was offered. The vehicle was not repaired. The failure mileage was 116,000.
My 2002 mercury cougar has lost power, shuttered, misfired, and essentially broke down the same week i paid it off! my 2002 mercury cougar was included in the recall so i took it to a local dealership and they said my vin number was not part of the recall? hundreds of people have complained about this problem and ford is refusing to fix certain vin number that they claim are not affected, how is this possible? there are away to many 2002 cougars with the same problem.ford is refusing to fix the problem and now i have a car that does not run.this car has had a problem with stalling and shuttering since day 8 of purchase.
The contact owns a 2002 mercury cougar.the contact stated while driving approximately 50 mph, she was notified by another driver that the front of the vehicle was engulfed in flames. The contact began to coast onto the emergency lane and removed a child passenger from the vehicle however, the vehicle stalled. There were no injuries due to the failure. The fire department was contacted and extinguished the fire.the vehicle was towed to a junk facility. The failure was not diagnosed to determine the cause of the failure.the manufacturer was notified of the failure and informed the contact that the vehicle was not included in nhtsa campaign 04v421000 (fuel system, gasoline).the approximate failure mileage was 142,000.
The contact owns a 2002 mercury cougar. He stated that the vehicle began to hesitate and lose power. The failure was identical to nhtsa campaign id number: 04v421000; however, the manufacturer informed the contact this his vin did not apply to the recall. The current and failure mileages were 127,000. Updated 12/30/09 the fuel filter was replaced. Updated 12/30/09
2002 v6 mercury cougar chugs and stalls out at or below half tank of gas. Engine light diagnostic read out indicates replacing fuel pump, regulator, pressure sensor, or o2 sensor. Have replaced fuel pump however issue remains.called ford regarding recall in aug 2004, but am told that my vin# was not affected by this recall.reading the description of the recall sounds all too familiar though.
The contact owns a 2002 mercury cougar. The contact was driving approximately 60-65 mph when the vehicle became hesitant and would decelerate independently. The vehicle was taken to the dealer where he was advised that the air conditioning clutch would need to be replaced. The vehicle was repaired yet the failure persisted. The vehicle was taken to a second dealer where unknown repairs were made. The vehicle was repaired several times but to no avail. Most recently, the contact was advised that the fuel pump would need replacing. The vehicle was not repaired. The contact referenced nhtsa campaign id number: 04v421000 (fuel system, gasoline) and was advised by the dealer and the manufacturer that his vehicle was not included. The contact stated the consequence stated in the recall was the same exact failure he had experienced since 2003. The failure mileage was 20,000 and the current mileage was 105,000.
6 months after i bought the car i noticed that after fueling that the fuel gauge still stayed on empty after a while it corrected itself but after that now everytime that i put fuel in the car it registers either empty or only half full. The dealership told me that cougars are known for theri fuel pump problems. Upon further inspection of the car they stated that they could find nothing wrong and to watch and not overfill the tank. To this day the fuel gauge is still wrong. After that the paint on the hood of the car started peeling. I took it to the dealership and after some harsh words and weeks of waiting they took it in and repainted the hood which now is a slightly different color that the rest of the car. Then 6 months after that the car started hesitating on acceleration and would spit and splutter and quit in the middle of the road. I took it to the dealership and they put it on the machine and found that a component in the computer was out so they replaced it. Then one day as i was driving it my break pedal went almost all the way to the floor. I almost hit several cars trying to get it stopped i had it taken to a nearby garage and i had no break pads on the front or the back of the car also i had to have my rotors replaced( which is not covered by a warranty) however, there was no grinding no warning, nothing to indicate that a car with only 20,000 miles on it would have brake problems. After those were fixed i was driving to class one evening in heavy rush hour traffic and turned to into a parking lot my steering wheel immediatelymade this loud popping noise and locked to the left and sent me into a 360 degree spin into a crowded parking lot. I had the car towed to the dealership where it now sits unable to drive because the steering wheel and front wheels are locked to the left with no explanation of why it happened.
The contact owns a 2002 mercury cougar.the contact stated that the fuel delivery module (fdm) reduced and eventually blocked the flow of fuel to the engine.the vehicle lost power while driving 50 mph.the vehicle was repaired twice, but the failure still persists.the manufacturer stated that the vin was excluded from nhtsa campaign id number 04v421000 (fuel system, gasoline).the failure mileage was 112,000 and current mileage was 113,184.
The contact owns a 2002 mercury cougar.the current and failure mileage were 77,000.while driving the vehicle the contact tried to accelerate but the vehicle took a long to shift up to speed.often times the vehicle would stutter and hesitate.the vehicle had been taken to the dealer, and was told that thevehicle was not included in recall 04v421000 due to the vin.
Loss of power, surging, so i took to dealer they changed fuel pump supposedly and filter and transmission fluid.one week later i took it back because it continued to do the same, they said they checked a wire to fuel pump and changed a spark plug, and here it is another week with the same symptoms.
Dt:the consumer owns a 2002 mercury cougar.the consumer stated that the vehicle hesitated intermittently followed by a loss of power.while the consumer's daughter was driving the vehicle it stalled in the middle of traffic.none of the warning indicators informed the consumer's daughter that the engine was going to stall.the vehicle would not restart, it was towed home.the vehicle was later towed to a local repair shop ,and the mechanic determined that the fuel pump needed to be replaced, and there was no gasoline flowing to the engine.recall 04v421000 had been issued for this year, make, and model, but the consumer's vehicle was not included due to vin.the consumer would have to pay to have the vehicle repaired.*sc
Fuel pump was replaced twice becausefuel gauge was not reading correctly.after the second replacement, while driving 70 mph,vehicle shut down and wouldn't restart.vehicle was towed to the dealer, whostated that fuel pump needed to be replaced again.
The contact owns a 2002 mercury cougar.the contact was unable to start the vehicle after it was parked overnight.the dealer stated that the fuel pump caused the failure.as of december 28, 2007, the dealer had not replaced the fuel pump.the dealer stated that his vin was excluded from nhtsa campaign id number 04v421000 (fuel system, gasoline:delivery:fuel pump).the current and failure mileages were 45,000.
Fuel pump had failed, causing te vehicle toshut off. Dealer notified.
Dt:the contact statedfuel pump failed and he had it replaced once. There was nhtsa 04v421000.however this vehicle was not included in the recall. The dealer was not contacted. The manufacturer informed him the recall did not includethis vehicle due to vin.
The contact owns a 2002 mercury cougar. The contact stated that while she driving at 30 mph, the vehicle hesitated and jerked. The vehicle was taken to an independent mechanic who replaced the fuel pump. However, the failure was not corrected. The manufacturer advised that the vehicle was not included in recall nhtsa campaign number 04v421000 (fuel system, gasoline). The approximate failure mileage was 29,000.
As listed i have a 2002 mercury cougar and i have experienced all of the problems (fuel pump, steering column, airbags.......) i have had the car towed three times and have been to the dealer on 20 occasions.
The contact owns a 2002 mercury cougar.while driving at any rate of speed, the vehicle will hesitate, surge, and lose power.the dealer stated that the vehicle is not a part of recall # 04v421000 (fuel system, gasoline).the vin and # of cylinders were unknown.the current mileage is 69,470 and failure mileage was 60,000.
Purchased this used vehicle -- 3 days later, car would not start -- motor turned over, if was not getting gas.brought gas to the car, it had only 1/4 of a tank, put more gas in, it eventually started.took it for a diagnostic test -- fuel pump not functioning correctly. Recall 04n02 was issued for this model/yr car, not this vehicle vin number, therefore ford will not stand behind this car problem and pay to have it fixed.
I own a 2002 mercury cougar vin[xxx]. In 2/06 my car began to intermittently hesitate when accelerating. Over a few week's time, the problem worsened to the point that the car would hesitate, then surge ahead, and couldn't be controlled. On 3/7/06, i was driving on i-95 in s. Fla., and my car hesitated and surged in rush hour traffic. The surging caused a near miss with the car ahead of me.the car sputtered and i pulled off to the side of the interstate. On the shoulder, the car backfired, then shut off. I turned off the ignition, waited 15 minutes, then restarted the car. The engine ran, so i continued on my way. Within 15 minutes, the hesitation and surging started again. At this point, i drove straight home. Along the way, the car shut off 3 more times. Once home, i contacted my dealer, maroone lincoln mercury in n. Palm beach, fla. The service advisor told me that my car was not covered under any recall, and i would have to pay for repairs. I then contacted ford motor company who made note of my complaint and told me of a safety bulletin for the 2002 mercury cougar fuel delivery module. However, i was told my car would not be repaired under the safety campaign bulletin. I contacted a local repair shop, wynn performance in belle glade, fla. For their diagnosis. Wynn performance verified that my car was hesitating and surging and that a safety bulletin existed for my car's model year. Wynn performance obtained a genuine ford motor company fuel delivery module and replaced the defective unit. The technician pointed out that the old module and the new unit had significant differences in design. I tested the car and was satisfied that it worked correctly. To this day, my car does not surge or hesitate. Replacing the fuel delivery module corrected the problem, but i incurred more than $400 in out-of-pocket expenses for the safety upgrade. I am upset that ford motor company and maroone lincoln mercury disregarded my safety and ignored their bulletin.
Dt:the contact stated there wasrecall 04v4210000 concerning fuel pump failure for the year, make, and model of vehicle, but, this vehicle was not included in the recall due to vin. The car was leaking as though it was running out of gasoline.the service dealer stated the fuel pump and fuel filter needed to be replaced.the service dealer replaced the fuel pump and fuel filter.this did remedy the problem.the service dealer and manufacturer concluded that this specific vehicle was not included in the recall.
I am currently having problems with the fuel pump driver module.i reported the problem to ford in oct 2018.fordstated that the 10 year recall ended and per their records the issue was resolved as fuel module was replaced by dealer don knott ford, carson, ca.don knott ford is no longerin business.the aforementioned dealer i believe was involved in unethical business practices.i was never informed of such a recall and dealer never changed module, i do not have documentation & would like such for my records.i am original owner of vehicle and the periodic inadvertent surging of vehicle when stopped/stationary at a street light began 6 months ago.i cannot 100% safely drive this vehicle at this time.ford has not provided me documentation of the alleged repair and/or documentation informing me of recall.i would like to have a copy of this documentation and/or have ford change the module so the surging can stop.your consideration and review would greatly be appreciated.lastly, fortunately i have a 2nd vehicle that i have been using.thank you for your anticipated review of this matter.yours truly,[xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2002 mercury cougar. The contact stated that the vehicle stalled without warning. The contact had the vehicle towed to a repair shop for inspection where they stated that the fuel pump needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was notified and they stated that the vehicle was not included in any recall. The failure mileage was unknown.updated 10/11/12*lj updated 10/16/2012
While driving 75 mph vehiclestalled.consumer tried to restart vehicle,but was unable to restart it.vehicle was towed to the dealer for inspection, and mechanicdetermined thatfuel pump needed to be replaced.consumer had fuell pumpreplaced four times.
On approx. The 15th of march, my daughter lost all power in car while driving through lunch traffic in town and was nearly rearended by a petroluem tanker. We brought car in to dealership. They ran a battery test and b/c that came back fine they refused to do any further testing. She was having problems getting the key to turn over to start car. They fixed that problem at the same time. On the 15th of may, the car came out of the shop for the 2nd time after it had lost power twice on her while driving again.her. The dealership contacted ford headquarters for recalls. None had been posted, but ford said if they check the fuel filter at the bottem of the fuel tank we would probably find the problem with losing all power(braking, steering, ect.) was that the filter was clogged therefore no gas was getting to the motor and thus this was why the car was losing power. They replaced the fuel pump and said that was a temporary fix for approx the next 3000 miles(for it was happening about every 3000 miles). And that we would have to bring the car in every 3000 miles to remain safe from losing power when it became clogged again. We decided that since ford knew about the problem and refused to do a recall to fix the problem that anyone in my family who drove or rode in the car would be putting their life in danger so we tried to trade the car. The dealership wanted us to pay a $6,000 deficit so we decided to keep the car until we could complete the lemon law process. Three weeks later, my daughter stated she had got really bad gas mileage(15 miles took 1/4 of a tank she measured it) the day before and she was afraid that the car was going to lose power again. It was a friday so the car couldn't go to the dealership til the following week. That night, the 6th of june.she lost brakes and steering while going around a curve. The car hit something in the ditch and rolled 1.5x's to rest upside down. No airbags deployed.seatbeat held her in car.pictures of car and scene avail.
2002 cougar exhibits "engine hesitation, loss of power, surging, and other similar symptoms". Your website shows a extended warranty for this as our mechanic says we need a new fuel pump. Ford denies the car is covered.
Engine hesitation, loss of power, surging and stalling leading to near misses in traffic ,at stop lights & while turning a corner. Ford and their dealersclaim that their recall # 04v421000 has expired and does not apply.
The plastic tube that runs from "vmv" valve through th esteel line to the fuel tank (which houses the gas emissions) is ruptured.according to an independent mechanic this is a faulty design by the manufacturer (lincoln-mercury) that after the tube is replaced, it will continue to happen because it will rub against the oxygen sensor plug which gets very hot.
With the vehicle running fuel gauge failed.consumer did not know how much fuel the vehicle had. The dealership was notified, but did not resolve the problem.
Since purchasing 2002 mercury cougar in january 2010 the vehicle hesitates, surges, and stalls at any rate of speed. Initially the problem was rare, then gradually occurred more frequently. This now happens at least weekly, sometimes several times per day. This issue has endangered me more times than i can currently recall. Replaced alternator, battery, egr valve and sensor, iac valve, and catalytic converter. The issue persists.
I have found 3 recalls for my car, they are all the exact problems i am having, but when i searched for open recalls it said none are open for my car. I need my car repaired and the recalls completed.
Nhtsa campaign number:04v421000manufacturer ford motor companywas driving on a main city st. My auto stopped with no power in the left lane of busy 4 lane st. Would not start in neutral or park, man pushed it into the ctr. Lane out of traffic area. Policeman came after i called 911, after a few minutes he suggested taking key out stepping on brake then inserting key back in ignition, did that and it started right up, and he followed me to my st. And i got safely home.prior to this shut down incident it had stalled going down a hill however put it in neutral and it started up again.this incident could have caused a serious accident, prior to this incident it had been cutting out for a couple of months which i thought was cheap gas, so changed to tectron. I have called ford on 3/15 twice and they said they can not do anything about it, i then researched this online and found this site and want to post exactly what happened to me as shown by the nhtsa on recall etc.it does show it is for the orig owner, i am the 2nd. Owner however this has occurred within the 15yr. Limitation you have posted for complaints explained to ford that it may have taken this long for the filter to react in this manner.
The car gets a stalling sensation when at a red light, or a complete standstill. It feels like its stuttering and unable to keep power. Changed egr valve, 2 idle control changes, along with a transmission flush was done. Nothing seems to be fixing the issue. The car acts up and stalls in cold temperatures. Stalled at a red light twice. Has been taken to different car shops on numerous occasions. No engine light comes on.
The contact owns a 2002 mercury cougar.while idling, the engine revs and the vehicle accelerates on its own.the dealer stated that no recalls were available; however, the contact discovered nhtsa campaign id number 99v194000 (vehicle speed control).in addition, the check engine light remains illuminated for weeks at a time.nhtsa campaign id number 04v421000 (fuel system, gasoline) was referenced.the contact stated that when the vehicle is started and the doors are shut, the power door locks automatically lock.also, the doors automatically lock while driving.the contact referenced nhtsa campaign id number 99v226000 (latches/locks/linkages: doors:latch).the current mileage was 114,000 and failure mileage was approximately 50,000.
I have found 3 recalls for my car, they are all the exact problems i am having, but when i searched for open recalls it said none are open for my car. I need my car repaired and the recalls completed.
Automatic transmission failure at 85,000 miles under normal operation and maintenance.
While driving, the automatic transmission failed to shift properly.
Vehicle has been well maintained. Transmission was shifting poorly and suddenly same day, reverse will not engage, also no 1st or 2nd gear working.
I purchased this 2002 mercury cougar 9 days ago and the transmission started hesitating in overdrive, so i turned o/d off and it was fine. When i got home i tried to put it in reverse and it wouldn't move. I tried to put it in neutral and it moved forward. I recently discovered that i was not the only one, i have seen repeated accounts of this same a/t failure on this same year & model on the internet including this same complaint forum. I also discovered this was a result of mercury's poor engineering in the overdrive gear, and the plastic valve box (used for gear selection) inside the trans axle. I would appreciate mercury motor company paying for the repairs. I would not have purchased a vehicle to expect costly repairs due to engineering mistake or poor design.
My 2002 mercury cougar, started grinding in the third gear.i took it to my dealer and they quoted me 1500.00-2500.00 as an estimate repair.i was unable to afford the cost, so i had to drive skipping the third gear position.the saftey issue involved is that it is hard to get onthe california ramps at a good speed to keep from causing a wreck.come to find out, mercury made third gear wrong when it was built in the factory.supposedly, a lot of mercury cougars are coming back with the same problems in third gear.i feel that it is mercury's duty to recall this issue with the transmissions.it was their fault in the first place, and they should fix the problem.thank the lord that nothing has happened to me or someone else with this issue (as far as a wreck).but there are other cougars out there.
Bought the car in 12/02 and in 7/04 almost when the warranty is over the transmission failed.i was driving on the street and my car hesitated to go when i pressed on the gas pedal, when it finally grabbed the gear it jerked me twice.the following day it died on me and it would drive or go on reverse.it's been on the dealership 3 times since 7/04 with mileage of 33,000.new car warranty is over in 12/04 or 35,000.not a good car.it's been discontinued.no wonder.
We were driving our vehicle on the interstate and the car started to hesitate then accelerate fast it did this 6 times. We stopped at a store and pulled in forward when we came back out and started the car the car would not go into the reverse position. The car some how was frozen into drive even if you put the car into neutral. Now our car is at another dealership with no explanation why or how this could have happened.
Automatic transmission failure at 85,000 miles under normal operation and maintenance.
The contact owns a 2002 mercury cougar.the contact stated that the vehicle began to lose power while driving, which made it difficult to steer the vehicle.he experienced difficultly pulling the vehicle to the side of the road.after approximately 15 minutes, the vehicle was able to be restarted and operated normally.he drove the vehicle home and later called the dealer.the dealer advised him to bring in the vehicle and they made repairs at the cost of $697.the failure was identified as being included in nhtsa campaign id number 04v421000 (fuel system, gasoline).the failure could cause engine hesitation, loss of power, surging, and other similar symptoms.over time, the filter may become sufficiently blocked and cause the engine to stall. The failure mileage was 84,000 and current mileage was 86,000. Updated 07/16/08*ljthe bushings and clutch were worn. The fuel pump and fuel sender were replaced. The engine light was on. The dealer replaced a leaking intake.updated 07/16/08
Total failure of the 5 speed manual transmission at 4046 miles. Dealer refused repair under warranty, as did ford. Said car was abused with no apparent visable damge to car
The contact owns a 2002 mercury cougar.the contact stated that the rear seat belts failed to properly secure the child safety seat or an occupant.he stated that the failure could possibly be due to the latch.the vehicle has not yet been taken to an authorized dealer.the vin was unknown.the failure and current mileages were 66,600.
While driving at 40 mph a vehicle ahead slammed on the brakes and consumer hit the brakes and the vehicle jumped and accelerated which causedconsumer's vehicle to hit the vehicle ahead.during this, the driver seat belt did not restrain, and the air bags did not deploy.
Dt: the contact stated the seat belt clips will not clip. Dealership or manufacturer has not been contacted.
6 months after i bought the car i noticed that after fueling that the fuel gauge still stayed on empty after a while it corrected itself but after that now everytime that i put fuel in the car it registers either empty or only half full. The dealership told me that cougars are known for theri fuel pump problems. Upon further inspection of the car they stated that they could find nothing wrong and to watch and not overfill the tank. To this day the fuel gauge is still wrong. After that the paint on the hood of the car started peeling. I took it to the dealership and after some harsh words and weeks of waiting they took it in and repainted the hood which now is a slightly different color that the rest of the car. Then 6 months after that the car started hesitating on acceleration and would spit and splutter and quit in the middle of the road. I took it to the dealership and they put it on the machine and found that a component in the computer was out so they replaced it. Then one day as i was driving it my break pedal went almost all the way to the floor. I almost hit several cars trying to get it stopped i had it taken to a nearby garage and i had no break pads on the front or the back of the car also i had to have my rotors replaced( which is not covered by a warranty) however, there was no grinding no warning, nothing to indicate that a car with only 20,000 miles on it would have brake problems. After those were fixed i was driving to class one evening in heavy rush hour traffic and turned to into a parking lot my steering wheel immediatelymade this loud popping noise and locked to the left and sent me into a 360 degree spin into a crowded parking lot. I had the car towed to the dealership where it now sits unable to drive because the steering wheel and front wheels are locked to the left with no explanation of why it happened.
On approx. The 15th of march, my daughter lost all power in car while driving through lunch traffic in town and was nearly rearended by a petroluem tanker. We brought car in to dealership. They ran a battery test and b/c that came back fine they refused to do any further testing. She was having problems getting the key to turn over to start car. They fixed that problem at the same time. On the 15th of may, the car came out of the shop for the 2nd time after it had lost power twice on her while driving again.her. The dealership contacted ford headquarters for recalls. None had been posted, but ford said if they check the fuel filter at the bottem of the fuel tank we would probably find the problem with losing all power(braking, steering, ect.) was that the filter was clogged therefore no gas was getting to the motor and thus this was why the car was losing power. They replaced the fuel pump and said that was a temporary fix for approx the next 3000 miles(for it was happening about every 3000 miles). And that we would have to bring the car in every 3000 miles to remain safe from losing power when it became clogged again. We decided that since ford knew about the problem and refused to do a recall to fix the problem that anyone in my family who drove or rode in the car would be putting their life in danger so we tried to trade the car. The dealership wanted us to pay a $6,000 deficit so we decided to keep the car until we could complete the lemon law process. Three weeks later, my daughter stated she had got really bad gas mileage(15 miles took 1/4 of a tank she measured it) the day before and she was afraid that the car was going to lose power again. It was a friday so the car couldn't go to the dealership til the following week. That night, the 6th of june.she lost brakes and steering while going around a curve. The car hit something in the ditch and rolled 1.5x's to rest upside down. No airbags deployed.seatbeat held her in car.pictures of car and scene avail.
On approx. The 15th of march, my daughter lost all power in car while driving through lunch traffic in town and was nearly rearended by a petroluem tanker. We brought car in to dealership. They ran a battery test and b/c that came back fine they refused to do any further testing. She was having problems getting the key to turn over to start car. They fixed that problem at the same time. On the 15th of may, the car came out of the shop for the 2nd time after it had lost power twice on her while driving again.her. The dealership contacted ford headquarters for recalls. None had been posted, but ford said if they check the fuel filter at the bottem of the fuel tank we would probably find the problem with losing all power(braking, steering, ect.) was that the filter was clogged therefore no gas was getting to the motor and thus this was why the car was losing power. They replaced the fuel pump and said that was a temporary fix for approx the next 3000 miles(for it was happening about every 3000 miles). And that we would have to bring the car in every 3000 miles to remain safe from losing power when it became clogged again. We decided that since ford knew about the problem and refused to do a recall to fix the problem that anyone in my family who drove or rode in the car would be putting their life in danger so we tried to trade the car. The dealership wanted us to pay a $6,000 deficit so we decided to keep the car until we could complete the lemon law process. Three weeks later, my daughter stated she had got really bad gas mileage(15 miles took 1/4 of a tank she measured it) the day before and she was afraid that the car was going to lose power again. It was a friday so the car couldn't go to the dealership til the following week. That night, the 6th of june.she lost brakes and steering while going around a curve. The car hit something in the ditch and rolled 1.5x's to rest upside down. No airbags deployed.seatbeat held her in car.pictures of car and scene avail.
6 months after i bought the car i noticed that after fueling that the fuel gauge still stayed on empty after a while it corrected itself but after that now everytime that i put fuel in the car it registers either empty or only half full. The dealership told me that cougars are known for theri fuel pump problems. Upon further inspection of the car they stated that they could find nothing wrong and to watch and not overfill the tank. To this day the fuel gauge is still wrong. After that the paint on the hood of the car started peeling. I took it to the dealership and after some harsh words and weeks of waiting they took it in and repainted the hood which now is a slightly different color that the rest of the car. Then 6 months after that the car started hesitating on acceleration and would spit and splutter and quit in the middle of the road. I took it to the dealership and they put it on the machine and found that a component in the computer was out so they replaced it. Then one day as i was driving it my break pedal went almost all the way to the floor. I almost hit several cars trying to get it stopped i had it taken to a nearby garage and i had no break pads on the front or the back of the car also i had to have my rotors replaced( which is not covered by a warranty) however, there was no grinding no warning, nothing to indicate that a car with only 20,000 miles on it would have brake problems. After those were fixed i was driving to class one evening in heavy rush hour traffic and turned to into a parking lot my steering wheel immediatelymade this loud popping noise and locked to the left and sent me into a 360 degree spin into a crowded parking lot. I had the car towed to the dealership where it now sits unable to drive because the steering wheel and front wheels are locked to the left with no explanation of why it happened.
The consumer wishes to report difficulty with blind spots which affects her view of the entire vehicle.the consumer was told "that the vehicles are being pulled due to these blind spots".she has had several close encounters with either hitting another vehicle or being struck by one.please describe detailsts
Driving on freeway, car next to me came into my lane towards my car, i hit my brakes resulting in my vehicle swerving and hitting the median head on at high speed, air bags did not deploy upon impact.
I have found 3 recalls for my car, they are all the exact problems i am having, but when i searched for open recalls it said none are open for my car. I need my car repaired and the recalls completed.
The contact owns a 2002 mercury cougar.the contact stated that the vehicle began to lose power while driving, which made it difficult to steer the vehicle.he experienced difficultly pulling the vehicle to the side of the road.after approximately 15 minutes, the vehicle was able to be restarted and operated normally.he drove the vehicle home and later called the dealer.the dealer advised him to bring in the vehicle and they made repairs at the cost of $697.the failure was identified as being included in nhtsa campaign id number 04v421000 (fuel system, gasoline).the failure could cause engine hesitation, loss of power, surging, and other similar symptoms.over time, the filter may become sufficiently blocked and cause the engine to stall. The failure mileage was 84,000 and current mileage was 86,000. Updated 07/16/08*ljthe bushings and clutch were worn. The fuel pump and fuel sender were replaced. The engine light was on. The dealer replaced a leaking intake.updated 07/16/08
There was a grinding noise coming from the front of the vehicle when going over bumps, the front sway bar bushings had to replaced, however prior to the third replacement, consumer lost control of the vehicle and ended in a ditch. Ph
My car was stolen
Nhtsa campaign number:04v421000manufacturer ford motor companywas driving on a main city st. My auto stopped with no power in the left lane of busy 4 lane st. Would not start in neutral or park, man pushed it into the ctr. Lane out of traffic area. Policeman came after i called 911, after a few minutes he suggested taking key out stepping on brake then inserting key back in ignition, did that and it started right up, and he followed me to my st. And i got safely home.prior to this shut down incident it had stalled going down a hill however put it in neutral and it started up again.this incident could have caused a serious accident, prior to this incident it had been cutting out for a couple of months which i thought was cheap gas, so changed to tectron. I have called ford on 3/15 twice and they said they can not do anything about it, i then researched this online and found this site and want to post exactly what happened to me as shown by the nhtsa on recall etc.it does show it is for the orig owner, i am the 2nd. Owner however this has occurred within the 15yr. Limitation you have posted for complaints explained to ford that it may have taken this long for the filter to react in this manner.
Since purchasing 2002 mercury cougar in january 2010 the vehicle hesitates, surges, and stalls at any rate of speed. Initially the problem was rare, then gradually occurred more frequently. This now happens at least weekly, sometimes several times per day. This issue has endangered me more times than i can currently recall. Replaced alternator, battery, egr valve and sensor, iac valve, and catalytic converter. The issue persists.
The contact owns a 2002 mercury cougar. The contact stated that while driving approximately 5 mph in a driveway, there was a sudden increase in the acceleration. The vehicle failed to decelerate even as the contact applied the brakes. The contact was unable to control the failure and crashed into a house. The contact sustained a fractured left wrist. A police report was filed of the incident. The vehicle sustained severe front end damages. The vehicle was towed to a police impound lot. The manufacturer was not notified of the acceleration failure. The approximate failure mileage was 30,000.
Consumer depressed the brake pedal. The vehicle hesitated to accelerate, then it accelerated in full throttle. This resulted in an accident. Please provide more details.ph
The contact owns a 2002 mercury cougar.while idling, the engine revs and the vehicle accelerates on its own.the dealer stated that no recalls were available; however, the contact discovered nhtsa campaign id number 99v194000 (vehicle speed control).in addition, the check engine light remains illuminated for weeks at a time.nhtsa campaign id number 04v421000 (fuel system, gasoline) was referenced.the contact stated that when the vehicle is started and the doors are shut, the power door locks automatically lock.also, the doors automatically lock while driving.the contact referenced nhtsa campaign id number 99v226000 (latches/locks/linkages: doors:latch).the current mileage was 114,000 and failure mileage was approximately 50,000.
Dt: contact stated the heater blower disconnected from underneath the dashboard.the dealer said the blower moved from the attachment grooves,causing it to disconnect.the service dealer reconnected the blower.this corrected the problem.
Purchased vehicle january 2003.in march and may took car to dealership for driver side window leak.seal replaced both times.in july took vehicle to dealership for window leaks to both driver and passenger sides.they replaced both seal trim piece, retainer assy. Side rails and sealed with silicone.car is still leaking on both sides.
The contact owns a 2002 mercury cougar.the clip on the driver's side of the sun roof failed and prevents the sun roof from closing properly.the contact researched the issue and found that it was a very common failure.she called the dealer and was informed that the failure was common and she would be responsible for the repairs.the contact believes a recall should be issued.the current and failure mileages were 99,000.
The contact owns a 2002 mercury cougar. The contact opened her sunroof and the lift on the passenger side didnot open. The contact informed the dealer and they stated that she would have to have the liner and motor repaired.after researching the problem she has found several consumers that has experienced the same failure. The manufacturer was not contacted as of yet. The vehicle had not been repaired.the approximate failure mileage was 141000 and the approximate current mileage was 144500.
The contact owns a 2002 mercury cougar. The contact stated that she opened the sun roof and was unable to get the sun roof to close. The vehicle was taken to a personal mechanic for diagnosis and the sun roof was closed. The contact was told by the mechanic that the motor was fine but she needed to replace the switch. The switch was replaced and one week after having it repaired, the sun roof would not close. The dealer was notified but offered no assistance. The failure mileage was 59,000 and the current mileage was 63,000. Updated 8/24/12
Whiledriving wheel locks,(which wheel unknown)which causes thebrake pad to wear on onesidebefore the other(side unknown). Please provide more details. Ph
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