We found the following complaints for MERCEDES-BENZ SPRINTER 2500 (2017)
Read complaints for MERCEDES-BENZ SPRINTER 2500 (2017)
Every 400 0r so miles the check engine light comes on. Codes are 19de00h and p16cc00 and p18f100 relating to the def burn. I have stopped at three mb dealerships. They look at code and reset system and tell me to drive the vehicle. They also have sent several people letters to request they have the vehicles for two weeks to study the problem. I can't do that.
Every 400 0r so miles the check engine light comes on. Codes are 19de00h and p16cc00 and p18f100 relating to the def burn. I have stopped at three mb dealerships. They look at code and reset system and tell me to drive the vehicle. They also have sent several people letters to request they have the vehicles for two weeks to study the problem. I can't do that.
The contact owns a 2017 mercedes-benz sprinter 2500. The contact stated that the cargo sliding door failed to open from the inside or outside. The contact stated no warning light was illuminated. The vehicle was not taken to a dealer. The vehicle was not repaired. The manufacturer was informed of the failure. The contact was informed that the vin was not under recall. The failure mileage was approximately 36,000.
The contact owns a 2018 mercedes-benz sprinter 2500 (na). While driving 10 mph, the transmission went into neutral and the vehicle failed to accelerate. The contact had to quickly shift gears while in traffic. Afterwards, the vehicle drove normally. There was no warning indicator illuminated. The failure recurred three times. The vehicle was taken to mercedes-benz of pembroke pines (14199 pines blvd, pembroke, fl 33027, (954) 644-5033) where it was diagnosed that the transmission sensor needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 10.
The crosswind assist is not working. Because of the high profile on this van, it becomes very dangerous in windy conditions. We almost got blown out of the freeway because of this feature not working on our 2017 van. I took it to the dealer and they can not duplicate the issue. Of course not, we live in fresno where only gets windy once a year.
Lower power steering hose detaching from cooler causing loss of power steering. I have 8500 miles on the van. This is a known issue across all sprinter forums.i have to add a new clamp to fix the issue. Im so surprised to learn that mb have done nothing to fix that issue on all sprinter van... Its a "time bomb" to happen 7 could seriously have a deadly consequence in an emergency losing your power steering
While driving slowly (10mph), roughly straight, on a gravel road, the power steering suddenly failed. I was able to steer, but steering effort was very high. The lower hose connected to the cooler for the power steering fluid had fallen off and all the fluid had been expelled. I could see no reason for this to have happened. The clamp was still connected to the hose. There was no evidence of anything hitting the hose. There was no evidence of damage to the hose. I re-attached the hose. I drove to the nearest auto-parts store (~ 70 miles, mixed gravel and pavement) and refilled the power steering fluid. I continued to check the hose frequently. I found that driving slowly (10-15 mph) on gravel roads, the hose works lose and has to be pushed back on every 10 miles or so. I think there is constant risk of sudden loss of power steering. Sudden loss of power steering in a corner with a heavy vehicle like this could be catastrophic. The two images below show the connections to the cooler for the power steering fluid before and after a section of gravel road that is about 10 miles long. The road was driven at about 10 mph. The recommended speed for this road is 25 mph. The lower hose in these images is the hose in question. In the second image notice that the clamp is on the flare. This hose is about to fall off.
The contact owns a 2017 mercedes-benz sprinter 2500. While driving various speeds, a rattling noise was heard inside the cargo area. Also, during extreme heat, the passenger side would warp. The vehicle was taken to mercedes-benz of temecula (40910 temecula center dr., temecula, ca 92591, (951) 216-7800) where no failure was found and the contact was informed that the vehicle was designed in that manner. The vehicle was then taken to mercedes-benz of long beach (2300 e spring st, signal hill, ca 90755, (562) 372-2707) where the contact was informed that the vehicle needed to be insulated. The vehicle was not repaired. The manufacturer was notified of the failure several times and a case was opened. The manufacturer referred the contact back to the dealer. The contact also filed a complaint with the federal trade commission and was informed of a pending recall in regards to the vehicle structure. The approximate failure mileage was 80. Consumer stated the bumper was damaged and replaced when the truck was delivered in the dark. The cargo floor was defective 2 florrs were ordered. Updated 9/25/18
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