We found the following complaints for MERCEDES BENZ ML500 (2002)
Read complaints for MERCEDES BENZ ML500 (2002)
I, 12 years ago was driving my ml 500 mercedes on us 23 between ann arbor, michigan and sylvania, in ohio. My car suddenly lost all power. I fortunately was able to swerve to the right and the car stopped.this occurred twice. I have since sold my car several years ago.i called my dealership in sylvania at the time, and they checked with mercedes, who relayed that it has to do with the weight of the keys on my keychain. This sounded eerily similar to what apparently has occurred with the gm cars being recalled.please make sure this issue is investigated further so that no injuries that can be prevented happen .regards,
While driving, ml500 began to brake randomly . Also abs turned on while stopping and accelerating. Also brakes were constantly screeching. Warning lights for abs, bas, and washer fluid. Fluid level was fine. I told dealer about these problems before warranty had expired. They ran a diagnostics test and found nothing was wrong. They advised me to bring the vehicle in should the same events occur. (the random breaking began to occur after warranty expired). The problem continued to persist and with the failure of abs system, i brought the ml500 back to the service center. After two days, i retrieved the vehicle and the cost to repair was $1100.00. "conveniently" they found the same problems i spoke of before after the warranty was up. We had no choice but to pay to restore function to the vehicle. After taking it home we noticed that the there was no sound in the vehicle. The sound and navigation voice worked perfectly before getting service. And afterwards it did not. We called the service center, and they said to bring it back at our earliest convenience, and they will fix the problem. I assume that this was a mistake on their part. When i returned to restore the sound they approached me and told me that a "voice modulation unit" beneath the driver's seat had gone out, and that it would cost $750.00 parts and labor to repair. They tried to explain to me that this was just a coincidence, and that the unit was in no way related or circuit linked to the sensors they replaced. I believe that they must have mistakenly shorted it. We have spent almost $10,000.00 in the past year for repairs to this vehicle and one other mercedes.they did not good will credit the work so i did not accept the repair service. There is no such thing as a $750.00 coincidence. The sound worked for almost 80,000 miles before service and now right after it failed... I don't think so. The mercedes service center refused to do any work for what we believe to be their responsibility.
The vehicle was parked at a parking lot for approximately 2 hrs.i attempted to start the engine.it started then abruptly stopped. This happened 3 times.upon the 4th attempt the engine would not start at all. I looked at the dash lights the computer was showing error start.i proceeded to jiggle the key and even used the second master key.the car would not start at all.i talked with mb roadside service they suggested cleaning the key, jiggling the ring around the ignition key area. Nothing worked.after 2 hours of attempts, i had the ml towed by flat bed truck to the nearest mb dealership.every since i have owned the vehicle ( 2002) i have complained on at least 3 occasions every year, that the car would not start at times and i would jiggle the key and keep turning the vehicle on and off several times.in the past it finally managed to start.when i would report this to the dealership they would state there was nothing they could do until it actually was doing the same thing when i brought it to them. I know there is some part that has been defective from day 1 after we purchased the car.the mercedes dealership had the car for 3 days.they found a faulty transponder ring and also advised me that my second master key would not coordinate with the computer and the new transponder ring.it reads error start.just like it was doing when i had it towed.i have the mercedes returned to me 6 days andi get in the car and the gears are locked.i turn the engine on and off for 5 minutes before i can get the gear to shift into reverse. I called the mercedes dealership.they want me to bring it back tomorrow for them to check some switch component which may be defective.this ml 500 only has 51,806 miles on it.however, i do not feel comfortable depending on it.i am afraid i will be out somewhere at night or in an isolated area and this ml 500 will not start or the gear box will be locked up.
This was the 3rd time it happened, this time on the freeway in california and lasted until the car came to a stop.the car went into break mode on its own, the car fishtailed and came to a stop before recovering.luckily the car behind me was able to stop, i heard breaks screeching, but no known crashes.i scared me to death as this could have it could have cause a multi-car crash.i pulled off the fwy and into a nearby gas station and called aaa to tow my vehicle to the mercedes repair center.they cannot re-create the problem and i will not take my car back until i am sure the problem has been fixed.mercedes needs to re-open this case and find out what is happening.[xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2002 mercedes-benz ml500. While driving 45 mph, the vehicle accelerated and the low range warning indicator illuminated. The contact pulled the vehicle over and turned off the engine. Once restarted, the vehicle operated normally. The vehicle was taken to an independent mechanic where the key fob was updated and an oil change was performed; however, the failure recurred. The vehicle was taken back to the independent mechanic and the check engine warning indicator illuminated. Walter's mercedes-benz of riverside (3213 adams st, riverside, ca 92504, (951) 441-6182) was contacted and stated that diagnostic testing was needed. The vehicle was not repaired. The failure mileage was approximately 201,000.
The contact owns a 2002 mercedes benz ml500. The contact stated that the vehicle would not start and an hour later, he was able to restart the vehicle. A local mechanic stated that the crank shaft sensor caused the failure. The contact is concerned about the safety risk and that there are no related recalls. The current and failuremileages were 117,000.
The vehicle was parked at a parking lot for approximately 2 hrs.i attempted to start the engine.it started then abruptly stopped. This happened 3 times.upon the 4th attempt the engine would not start at all. I looked at the dash lights the computer was showing error start.i proceeded to jiggle the key and even used the second master key.the car would not start at all.i talked with mb roadside service they suggested cleaning the key, jiggling the ring around the ignition key area. Nothing worked.after 2 hours of attempts, i had the ml towed by flat bed truck to the nearest mb dealership.every since i have owned the vehicle ( 2002) i have complained on at least 3 occasions every year, that the car would not start at times and i would jiggle the key and keep turning the vehicle on and off several times.in the past it finally managed to start.when i would report this to the dealership they would state there was nothing they could do until it actually was doing the same thing when i brought it to them. I know there is some part that has been defective from day 1 after we purchased the car.the mercedes dealership had the car for 3 days.they found a faulty transponder ring and also advised me that my second master key would not coordinate with the computer and the new transponder ring.it reads error start.just like it was doing when i had it towed.i have the mercedes returned to me 6 days andi get in the car and the gears are locked.i turn the engine on and off for 5 minutes before i can get the gear to shift into reverse. I called the mercedes dealership.they want me to bring it back tomorrow for them to check some switch component which may be defective.this ml 500 only has 51,806 miles on it.however, i do not feel comfortable depending on it.i am afraid i will be out somewhere at night or in an isolated area and this ml 500 will not start or the gear box will be locked up.
The contact owns a 2002 mercedes benz ml500.the contact stated that the brake light switch failed.the failure occurs constantly and prevents him from shifting out of park.the failure has occurred approximately eleven times.the dealer continued to replace the stop light switch instead of re-engineering the part and issuing a recall.the contact stated that it was a huge safety hazard driving without brake lights.the failure mileage was 9,000 and current mileage was 112,000.updated 09/23/09.*ljthe consumer stated if the part fails and the stop light does not work he can't turn off the speed control if it is being used and there are no brake lights and the vehicle won't come out of park. If it fails with the brake lights on, the lights never go out. Updated 09/23/09
Found identical problem per nhtsa action # ea08009 defect investigation. Constant loss of brake pressure. Warning lights indicated low brake fluid. Found fluid under car and in front left wheel-well. Upon inspection, found brake hard line from master cylinder was chaffed from adjacent fuel line, causing small pin-hole leak in brake line.when brakes were applied, brake fluid would spray out, resulting in insufficient braking pressure to hold vehicle at stops.contacted mercedes dealership service department, they were un-aware of any problems associated with this.estimated cost of repair was >$1000.($112 for part, $975 for 6hrs labor) part number: a1634201526purchased length of hardline myself at parts store. Constructed and installed my own replacement part for $155 including purchase of tools to complete job.
Transmission stuck in first gear, three attemptsto remedyby owner, finally on fourth attempt.(placing in park and turning off an on ignition) transmission finally woked normally. Contacted manufacturer through roadside assistance told to return vehicle to dealer, contacted dealer, was told that they have seen this problem on this model several times. Thought i should advise someone at nhsta.dt
The gears jammed when the consumer attempted to put the vehicle in reverse.the vehicle would rev to about 2000 rpm's or mor but the vehicle still wouldn't move.after several attempt the vehicle would eventually move.the doors were difficult to close.the vehicle consumed alot of fuel.the fuel gauge didnt work properly.steering wheel didn't disengage from the ignitionand excessive reflection from glare shield onto the windshield. *ph *nlm
Found identical problem per nhtsa action # ea08009 defect investigation. Constant loss of brake pressure. Warning lights indicated low brake fluid. Found fluid under car and in front left wheel-well. Upon inspection, found brake hard line from master cylinder was chaffed from adjacent fuel line, causing small pin-hole leak in brake line.when brakes were applied, brake fluid would spray out, resulting in insufficient braking pressure to hold vehicle at stops.contacted mercedes dealership service department, they were un-aware of any problems associated with this.estimated cost of repair was >$1000.($112 for part, $975 for 6hrs labor) part number: a1634201526purchased length of hardline myself at parts store. Constructed and installed my own replacement part for $155 including purchase of tools to complete job.
Warranty issues and/or manufacturing defects that should be coveredby warranty. *ph at the first 10,000 miles, the consumer noticed brake travel was too longand was advised by an service advisor that this was normal.however at less than 3,000 miles, the brakes were still not adequate and there was a squeaking noise from the rear brakes when braking.this time, the consumer was advised that the rear brake pads were gone and the rotors were scored due to too much city driving and the service advisor would not honor repairs under warranty.
While driving, ml500 began to brake randomly . Also abs turned on while stopping and accelerating. Also brakes were constantly screeching. Warning lights for abs, bas, and washer fluid. Fluid level was fine. I told dealer about these problems before warranty had expired. They ran a diagnostics test and found nothing was wrong. They advised me to bring the vehicle in should the same events occur. (the random breaking began to occur after warranty expired). The problem continued to persist and with the failure of abs system, i brought the ml500 back to the service center. After two days, i retrieved the vehicle and the cost to repair was $1100.00. "conveniently" they found the same problems i spoke of before after the warranty was up. We had no choice but to pay to restore function to the vehicle. After taking it home we noticed that the there was no sound in the vehicle. The sound and navigation voice worked perfectly before getting service. And afterwards it did not. We called the service center, and they said to bring it back at our earliest convenience, and they will fix the problem. I assume that this was a mistake on their part. When i returned to restore the sound they approached me and told me that a "voice modulation unit" beneath the driver's seat had gone out, and that it would cost $750.00 parts and labor to repair. They tried to explain to me that this was just a coincidence, and that the unit was in no way related or circuit linked to the sensors they replaced. I believe that they must have mistakenly shorted it. We have spent almost $10,000.00 in the past year for repairs to this vehicle and one other mercedes.they did not good will credit the work so i did not accept the repair service. There is no such thing as a $750.00 coincidence. The sound worked for almost 80,000 miles before service and now right after it failed... I don't think so. The mercedes service center refused to do any work for what we believe to be their responsibility.
While driving, ml500 began to brake randomly . Also abs turned on while stopping and accelerating. Also brakes were constantly screeching. Warning lights for abs, bas, and washer fluid. Fluid level was fine. I told dealer about these problems before warranty had expired. They ran a diagnostics test and found nothing was wrong. They advised me to bring the vehicle in should the same events occur. (the random breaking began to occur after warranty expired). The problem continued to persist and with the failure of abs system, i brought the ml500 back to the service center. After two days, i retrieved the vehicle and the cost to repair was $1100.00. "conveniently" they found the same problems i spoke of before after the warranty was up. We had no choice but to pay to restore function to the vehicle. After taking it home we noticed that the there was no sound in the vehicle. The sound and navigation voice worked perfectly before getting service. And afterwards it did not. We called the service center, and they said to bring it back at our earliest convenience, and they will fix the problem. I assume that this was a mistake on their part. When i returned to restore the sound they approached me and told me that a "voice modulation unit" beneath the driver's seat had gone out, and that it would cost $750.00 parts and labor to repair. They tried to explain to me that this was just a coincidence, and that the unit was in no way related or circuit linked to the sensors they replaced. I believe that they must have mistakenly shorted it. We have spent almost $10,000.00 in the past year for repairs to this vehicle and one other mercedes.they did not good will credit the work so i did not accept the repair service. There is no such thing as a $750.00 coincidence. The sound worked for almost 80,000 miles before service and now right after it failed... I don't think so. The mercedes service center refused to do any work for what we believe to be their responsibility.
Warranty issues and/or manufacturing defects that should be covered by warranty. On october. 21, 2003 took my ml500year 2002 to dealer for squealing and scraping brakes. Service department could not diagnose the problemthe squealing and scraping and told me that brake disc and pads looks fine. However they advised me to buy newer version of brake pads, which would not squeal. I refused to buy brake pads, as they should be covered under warranty. I was not satisfied, therefore took the vehicle again next day (october 22,2003) and talked to the sales person from whom i bought the vehicle. He and service manager performed test drive. Dealership checked the brakes again and told the squealing and scrapping was due to a rock stuck between brake pads and disc. Since yesterday, i had driven my vehicle only 24 miles but now the pads and rotors have been damaged.because of their negligence and unable to diagnose the problem, dealership charged me $348.04 for my 18 months old vehicle, that should have been covered under warranty. Dealership and mercedes benz did not honor the warranty.same day, another customer came to the dealership with similar problem, his mercedes also had a rock stuck between brake pads and rotors. This appears to be a common defect in the mercedes that needs to be fixed for the safety of all.
2002 mercedes benz ml 500. Consumer writes regarding vehicle brake failure *tgwthe consumer stated the brakes failed on the vehicle due to the brake lines leaking.
My car lost all of the power steering fluid and i almost had an accident.i lost almost all steering control.it is related to mercedes benz recall #2003-040005.i received a letter about this recall and it said my car had already been fixed.they said that is what their records show.that is not true and now i almost lost my life because of this defect and i am quite upset.my car is completely immobile.
House from power steering pomp is leaking , during drive i loose power steering fluid and almost i hit cat from another line.
Power steering fluid leaking in small drips when parked.hard to steer at times and makes loud noise. Have concerns that steering may be affected and cause total loss of steering.
In march of 2003 mercedes initiated a recall for my vehicle for a problem with the power steering hose, the car was taken in for servicing and the problem supposedly fixed. On april 2nd of 2008 i took the car to mercedes because it was making a really loud sound i was told that the power steering hose was leaking a $665 fix. I had the work done. On april 15th of 2008 the check engine light came on took the car back to mercedes and was told the power steering pump needed to be replaced a $1211 fix. I was furious at this point. In september of 2008 the nhtsa issued a recall on the model for a problem with the clamp for the power steering hose. I contacted mercedes when i became aware of this recall earlier this week. I was told that the hose that was replaced on my car's power steering system is not the one being recalled. I do not qualify for the recall because my car's vin number was not a part of the specific cars that were recalled even though it was included in the 2003 recall. I argued that my power steering pump went bad because of mercedes negligence with the hose issue and i have gotten nowhere with them. The dealer will not help me and mb usa will not help me because my vin is not on that recall even though i am still having the issue and yes my car is still leaking fluid all over my garage.
This car was purchased in sacramento ca in aug of 06, at this time we also purchased an extended 2 year warranty which we understood to be expiring in aug of 08. The car worked fine with no issues until sept of 07. I started the car at 4 am to head to work and it make a really loud noise, it got worse when i turned the steering wheel. I contacted the mb dealer and was told to bring the car into the dealership. I expressed concern about not wanting to drive the car making that sound, he assured me that it was fine. I brought the car into the dealership and was told it just needed power steering fluid so they will top it off for me at no charge and it will be fine. Took my car and left. Two months later on nov1st, same issue, took the car in again, was told we will just top it off for you at no charge, took my car and left again. On nov 15th i had my car transferred to atlanta by moving truck since i was moving but did not want to put the mileage on it. Took it to mb for its regular servicing 1 week later no problems were found at that time."" on apr 5th 08 the noise came back, i took the car to the dealership and was told we would just top it off for you but we noticed that there are some leaks so you may want to bring it in to get that checked out. I did this 2 days later and was told it was the power steering hose an $800 fix that was not covered by my warranty. I had the work done. On apr 20th my check engine light came on, i went back to the dealership had to pay again for the diagnostic to be done, even though one was supposedly done 2 weeks prior. Now it was the power steering pump at a $1400 fix. I was pissed. How did they miss this 2 weeks prior? how did i even know it was the hose at first and not the pump? how was this found conveniently after my warranty is no good when the noise was there before? a complimentary diagnostic was done by the service mgr on aug 29th and now i am being asked to pay $2100 for fix the problems found. The warranty should be honored.
The contact owns a 2002 mercedes benz ml500.the contact stated that the seal in the power steering pump failed and the vehicle began to lose fuel.the repair shop replaced the power steering pump at the cost of $525.22.the vehicle was repaired according to a recall five years prior to this failure.ten days later, the contact received a recall notice for nhtsa campaign id number 03v121000 (steering:hydraulic power assist:hose, piping, and connections).he called the dealer and stated that there was an issue with the power steering pump, in which he paid to have repaired prior to receiving the recall notice.the dealer and manufacturer stated that no reimbursement would be provided.the failure mileage was 40,752.
The contact owns a 2002 mercedes benz ml 500.the vehicle was repaired by an authorized dealer under the recall associated with nhtsa campaign id number: 08v465000 (steering: hydraulic power assist: hose, piping, and connections).when receiving the vehicle from the authorized dealer, the contact began to notice power steering fluid leaking onto the ground wherever the vehicle was parked.the vehicle was taken to an independent mechanic where the it was confirmed that power steering fluid was leaking from the vehicle but no remedy was offered.the vehicle was not repaired.the failure persisted.the failure mileage was 100,726 and the current mileage was 101,000.
While driving at 70 mph with cruise control on esp/bas light came on. Cruise control failed to disengage when brake pedal pushed to slow vehicle, causing engine to race forcing vehicle to speed up almost crashing into vehicle ahead. Cruise control could only be disengaged by putting transmission into neutral and depressing brake. This is first time failure occurred. Dealer replaces stop lamp switch (part is available), recommended replacing brake pressure sensor and bas release switch at a cost to me over $1,000. I believe this is a serious safety matter.
Tghe accelerator pedal is sticky and notchy. This condition made smooth acceleration extremely difficult.
I own a 2002 mercedes benz ml500.a week ago i experienced sudden acceleration while driving on an interstate.as i was accelerating the car suddenly accelerated (the gas pedal went to the floor) and i was unable to stop the car despite fully depressing the break pedal.the car reached 80+ mph and i was forced to drive off of the road to avoid an accident (i was able to slow it to about 50 mph by fully depressing the break pedal).i was finally able to stop the car by shifting into neutral (it has an automatic transmission; when i shifted to neutral the engine immediately decelerated).over the next 40 miles i experienced sudden acceleration 10+ times.this occurred both while i was accelerating and while i was braking.while attempting to stop at a stop sign in my subdivision the car accelerated and drove through the stop sign.i parked the car in my garage and called my mb dealer.i asked to have the car towed to the dealer and i was told that they would not do this.i explained the issue to them and they seemed unconcerned. I have not driven the car again since this occurred (i will not ever drive it again).
The contact owns a 2002 mercedes ml500. While driving at night at any speed, the contact noticed an optical distortion on the rear view mirror which affected his visibility of the vehicles located in the rear. The vehicle was taken to the dealer for diagnostic testing where the technician stated the rear view mirror had to be replaced. The technician stated the interior of the mirror contained liquid which deteriorated over time and caused the distortion.the vehicle was not repaired. The approximate failure mileage was 97,000.
While driving, ml500 began to brake randomly . Also abs turned on while stopping and accelerating. Also brakes were constantly screeching. Warning lights for abs, bas, and washer fluid. Fluid level was fine. I told dealer about these problems before warranty had expired. They ran a diagnostics test and found nothing was wrong. They advised me to bring the vehicle in should the same events occur. (the random breaking began to occur after warranty expired). The problem continued to persist and with the failure of abs system, i brought the ml500 back to the service center. After two days, i retrieved the vehicle and the cost to repair was $1100.00. "conveniently" they found the same problems i spoke of before after the warranty was up. We had no choice but to pay to restore function to the vehicle. After taking it home we noticed that the there was no sound in the vehicle. The sound and navigation voice worked perfectly before getting service. And afterwards it did not. We called the service center, and they said to bring it back at our earliest convenience, and they will fix the problem. I assume that this was a mistake on their part. When i returned to restore the sound they approached me and told me that a "voice modulation unit" beneath the driver's seat had gone out, and that it would cost $750.00 parts and labor to repair. They tried to explain to me that this was just a coincidence, and that the unit was in no way related or circuit linked to the sensors they replaced. I believe that they must have mistakenly shorted it. We have spent almost $10,000.00 in the past year for repairs to this vehicle and one other mercedes.they did not good will credit the work so i did not accept the repair service. There is no such thing as a $750.00 coincidence. The sound worked for almost 80,000 miles before service and now right after it failed... I don't think so. The mercedes service center refused to do any work for what we believe to be their responsibility.
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