We found the following complaints for MERCEDES BENZ ML350 (2003)
Read complaints for MERCEDES BENZ ML350 (2003)
Within the past 8 months i have taken my car to the dealership four times with the issue relating engine shut off and check engine light comes on. I was told the crankshaft needed to be replaced two times and as of today the problems remains. Mercedes benz has acknowledged this is problem in this vehicle but has not addressed it. I fear driving this vehicle with my children it shut off in the middle of the highway at one point and they haven't addrssed it. I've spent $4500 to repair and they cannot resolve the problem and i'm not certain they know how.
My family owns a 2003mercedes benz ml 350. A few weeks ago, my mom noticed a burn mark on the driver's seat. We believed one of the mechanics burnt it with a tool during the car's service. So this burn mark was ignored. On dec. 13, 2008 around 8:20 am, my mom, who was driving the car, smelled smoke and saw smoke and a small fire from the side of her seat. She could not have pulled over quickly because of traffic. She turned off the seat warmer. Then she put it out with a towel she was sitting on, it too was burnt, but prevented my moms leg from getting burned by the fire. The fire has left a burned hole in the driver's seat. I've called customer service, which they have never heard of a case like mine, nor the dealership that i have visited. The customer service agent documented my case and faxed a copy to that dealership. I am going to meet the service manager who is to give me more information on what needs to be replaced, fixed, and how much it is going to cost. The car is no longer under warranty.
My m-350 had no power.the harness cable (163-540-28-32) located behind and against the battery had completely been destroyed by the battery acid environment. The cable supplies the operational power to the electrical functions of the auto.if i had been driving when this complete failure occurred i could have been killed or could have killed someone else.all systems in the car were totally non-functional.no shielding or prevention of damage to the cable was engineered into the factory installation of this cable.the battery was the original installation and no maintenance activity had occurred in that area of the car since it was manufactured.i have several photo of the cable that shows this condition.i was charged $2,483.65 by jackie cooper imports of tulsa, llc ( the tulsa mercedes-benz dealer) to replace the cable.i also was charged approximately $125.00 for the towing of the car (suv) to the dealer for these repairs.for a world class safety award winner car, to be engineered with the electrical harness cable next to a battery without protection from acid fumes is totally unprofessional.i'm work in the aerospace industry and we would never allow this installation to be approved.please respond to this request so i can forward the photos and copies of the repair orders.i would recommend that a recall notice be implemented on this vehicle to avoid potential deaths, injuries, and loss of property to the public.
Random loss of power ' (the entire panel lights up) as the car suddenly and slowly powers off while taking off from a drop, driving, breaking, and turning, coming to a stop and on the highway. In the past 6 months we have spent more than 3800.00 for car repair on the ml 350. It shuts off more and more frequently. So much so we do not allow our daughter to drive unless i am there and now not even then until we have had it fixed for the 4th time (we thought) after crank shaft, spark plugs and now electrical work we are at a total loss. This issue is not isolated but mercedes benz has had other reports our and others ' not repair / or recalled but it seems major to our family ' as my only vehicle and other owner that have invested in this make.
Random loss of power ' (the entire panel lights up) as the car suddenly and slowly powers off while taking off from a drop, driving, breaking, and turning, coming to a stop and on the highway. In the past 6 months we have spent more than 3800.00 for car repair on the ml 350. It shuts off more and more frequently. So much so we do not allow our daughter to drive unless i am there and now not even then until we have had it fixed for the 4th time (we thought) after crank shaft, spark plugs and now electrical work we are at a total loss. This issue is not isolated but mercedes benz has had other reports our and others ' not repair / or recalled but it seems major to our family ' as my only vehicle and other owner that have invested in this make.
Within the past 8 months i have taken my car to the dealership four times with the issue relating engine shut off and check engine light comes on. I was told the crankshaft needed to be replaced two times and as of today the problems remains. Mercedes benz has acknowledged this is problem in this vehicle but has not addressed it. I fear driving this vehicle with my children it shut off in the middle of the highway at one point and they haven't addrssed it. I've spent $4500 to repair and they cannot resolve the problem and i'm not certain they know how.
In regarding to safety recall #2003-040005:1. Hose clamp used to secure the power steering fluid cooling hose to the power steering fluid cooler failed to provide sufficient clamping force for this connection.2. Its consequences: a. Power steering pump failingb. Valve covers leaking3. Mercedes-benz of south charlotte replaced power steering pump, replaced valve cover gaskets. Total charges were $1,544.62 ($775.40 for parts, the rest was for labor).safety recall #2003-040005 letter states that "if you have paid to have this recall condition corrected prior to this notice you may be eligible to receive reimbursement". I presented this case to mercedes-benz of south charlotte but they denied my request for reimbursement. I strongly believe that i should receive the reimbursement. I have all the document to support this case. Please help us to investigate this matter. Thank you in advance for your attention and time.
I own a mercedes ml 350 2003; while driving the car to work this morning the car stopped accelerating, became disabled and steering, became impossible.the car slowed on its own while i was in traffic on a major road with speed limits up to 40 mph and i was unable to move the car into the shoulder creating a major safety issue.eventually the car coasted onto the shoulder and all lights became illuminated on the dashboard.upon having it towed to mercedes benz i was told that it was initially a key failure in which communication between the key and the computer in the car could be lost which would result in a loss of power to the vehicle.after my reaction which was "and you guys are comfortable with that" i was told that instead it was the crank shaft sensor.currently mercedes has a recall pending or being considered on one of there 2007 models for the same problem, but this was not covered under warranty and is not currently a recall, but should be.there are numerous complaints on the web regarding this issue.
Steering is making a wheezing noise and it feels hard to steer compared to other vehicles.engine fells like stalling after hitting brakes; engine is shaking on the drive mode when you are not moving and on brake mode; more than 10 times, will take to the dealership soon.
Dt*:the contact stated while driving 50mph there was a noise coming from the engine.the power steering went out preventing the vehicle from turning.after the vehicle was pulled off the road side a warning light illuminated on the dash.the vehicle was towed to a dealership were it is currently being inspected.
My family owns a 2003mercedes benz ml 350. A few weeks ago, my mom noticed a burn mark on the driver's seat. We believed one of the mechanics burnt it with a tool during the car's service. So this burn mark was ignored. On dec. 13, 2008 around 8:20 am, my mom, who was driving the car, smelled smoke and saw smoke and a small fire from the side of her seat. She could not have pulled over quickly because of traffic. She turned off the seat warmer. Then she put it out with a towel she was sitting on, it too was burnt, but prevented my moms leg from getting burned by the fire. The fire has left a burned hole in the driver's seat. I've called customer service, which they have never heard of a case like mine, nor the dealership that i have visited. The customer service agent documented my case and faxed a copy to that dealership. I am going to meet the service manager who is to give me more information on what needs to be replaced, fixed, and how much it is going to cost. The car is no longer under warranty.
I own a 2003 mercedes benz ml 350.when turned on, the seat warmer in this vehicle is extremely hot, i have received a slight burn and i notice a burning smell.there has not been property damage or a fire (to my knowledge, there may be under the seat cover) only because i have turned the seat warmer off in time.
The contact owns a 2003 mercedes benz ml350.while driving at an unknown speed, the contact smelled a burning odor.he noticed that the driver's seat was burning.if it had not been for his wallet in his backpocket, his pants would have caught fire.the electrical wires burned through his leather seats.the contact searched the internet, but found no recalls pertaining to this failure.the vehicle has not yet been taken to the dealer.the failure mileage was 51,400.
Front drivers side seat, burns when heater is turned on.burn smell, burned skin of driver.has there been a recall on this.i have read of many instances of this same complaint on the internet.mercedes needs to replace seat.
Heated seat, driver side, burnt through seat on left side of thigh and through clothing.skirt and jacket damaged. Car is under warranty.would like to know why a national recall has not been done.i understand others, including mgr at mercedes of greenwich who experienced the same problem.
The driver's heated seat overheat burning a hole through the seat and burned the driver.
Driver side heated seat burnedthrough the seat causing a burn hole in the seat .damaged drivers pants and wallet.dealerto repair/replace seat in mid july
2003 mercedes ml 350 seat caught on fire. When the consumer turned on the heat seating device that is when the seats caught on fire.
The contact owns a 2003 mercedes benz ml350. The contact stated that the steering wheel seized. The vehicle was taken to an independent mechanic who replaced the power steering pump assembly twice but the failure recurred. The steering wheel was extremely tight and the vehicle was taken back to the independent mechanic. The approximate failure mileage was 99,000.
Re: nhtsa safety recall #2003-040005vehicle information: 2003 mercedes ml350 odi#10261473my ml350 only 37,000 miles the noise (steering rack problem) had been apparent since 29,000 miles. I scheduled with john shepard (service manager of phil smart mercedes service center, 2025 airport way south seattle, washington 98134 phone: 206.340.5959) to inspect the problems, found that 'verified noise, installed electronic ears, to isolate noise found noise from inside of steering pack assembly,' and inspection fee was $152.60, suggesting repair was to replacing the gearing (rack) and cost estimated $2,252.02.by february, i received a notice of safety recall from alan mclaren (v.p. Customer service of mercedes-benz usa, llc; one mercedes drive, po box 350 montvale, nj 07645, tel: 1-800-367-6372, fax: 201-476-6211), then i send my vehicle to john shepard (phil smart mercedes service center at seattle), was told that this recall had been resolved, no need to repair, no reimbursement for that inspection fee $ 152.60(even in the safety recall notice says 'if you have paid to have this recall condition corrected prior to this notice you may be eligible to receive reimbursement), which cause my deep concern that this may result in diminished power assist for steering the vehicle, damage the power steering pump and defect my vehicle safety in the future. After i filed a complaint 03/05/2009 to the office of defects investigation for national highway traffic safety administration and alan j. Mclaren (vice president customer service, mercedes benz usa, llc), i received a call from robert (201-476-6200,201-476-6326) who was so call 'assistant to executive for mercedes benz usa 04/02/2009, robert said he will probe this matter and get back to me next monday, so far three weeks passed, i have tolerantly waited yet no reply from robert.
I have a 2003 ml350 suv. I bought my car used. I was wondering if there were any recalls regarding steering. I have replaced one rack and pin which i believe was used. Now i am in need of another one.
I recently had to replace the power steering pump, reseviour, and hose after loosing control while driving on the highway. Immediately after refilling with fluid all the contents ran right out. I do see that there was a recall for this problem in 2008, but i did not take ownership of this vehicle until 2/15. Is there any way possible for this problem to be fixed under the recall?
I was backing out of my garage, when i heard a noise coming from the left front engine.i immediately put the suv back into the garage and parked it. I saw an oil leak where it had been parked.since then, i have been driving my toyota, and left the mercedes parked in the garage.the large oil leak concerned me.i spoke to a mercedes mechanic and described what i had heard, and he said it was most likely a steering problem.i checked online and noticed there are recalls for the steering hose and clamp for ml 350 models years 2003 +. In which the steering wheel oil leaks out. I would like to know if the recall is still valid?does the mercedes dealer still have to replace the hose and clamp? what if they say they don't have to repair or replace these parts, then what do i say ordo?
The contact owns a 2003 mercedes-benz ml350. While driving 35 mph, the steering wheel became difficult to maneuver when turned to the left. The contact stated that the vehicle experienced the same symptoms as listed in nhtsa campaign number: 08v465000 (steering). The vehicle was taken to an independent mechanic who diagnosed that the power steering failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 175,000.
In regarding to safety recall #2003-040005:1. Hose clamp used to secure the power steering fluid cooling hose to the power steering fluid cooler failed to provide sufficient clamping force for this connection.2. Its consequences: a. Power steering pump failingb. Valve covers leaking3. Mercedes-benz of south charlotte replaced power steering pump, replaced valve cover gaskets. Total charges were $1,544.62 ($775.40 for parts, the rest was for labor).safety recall #2003-040005 letter states that "if you have paid to have this recall condition corrected prior to this notice you may be eligible to receive reimbursement". I presented this case to mercedes-benz of south charlotte but they denied my request for reimbursement. I strongly believe that i should receive the reimbursement. I have all the document to support this case. Please help us to investigate this matter. Thank you in advance for your attention and time.
Bought this car on 01/2008 after a month or two i started to fill reservoir with power steering fluid as needed which is often. I called mercedes benz regarding the recall but denied my request. Thanks
My 2003 mercedes ml350 only 37,000 miles the noise (steering rack problem) had been apparent since 29,000 miles.i scheduled with john shepard (service manager of phil smart mercedes service center at seattle, [email protected], 2025 airport way south seattle, washington 98134 phone: 206.340.5959, fax: 206.654.7119) to inspect the problems, found that 'verified noise, installed electronic ears, to isolate noise found noise from inside of steering pack assembly,' and inspection fee was $152.60, suggesting repair was to replacing the gearing (rack) and cost estimated $2,252.02, and john shepard told me that 'as i just want to make sure that you were aware that an offer of 50% parts and labor is on the table? i have already committed to that, so if you are interested in getting this resolved today, the offer still stands. The repair would be approximately $1000.00 to replace the rack and it would carry a one year unlimited mile warranty. I truly believe this is a fair offer and hope you take advantage of it. I am sorry this has happened and would love to help get this resolved as soon as possible.'by february, i received a notice of safety recall from alan mclaren (v.p. Customer service of mercedes-benz usa, llc; one mercedes drive, po box 350 montvale, nj 07645, tel: 1-800-367-6372, fax: 201-476-6211), then i send my vehicle to john shepard (phil smart mercedes service center at seattle), was told that this recall had been resolved, no need to repair, no reimbursement for that inspection fee $ 152.60, which cause my deep concern that this may result in diminished power assist for steering the vehicle, damage the power steering pump and defect my vehicle safety in the future.
Steering is making a wheezing noise and it feels hard to steer compared to other vehicles.engine fells like stalling after hitting brakes; engine is shaking on the drive mode when you are not moving and on brake mode; more than 10 times, will take to the dealership soon.
The contact owns a 2003 mercedes benz ml350.the contact noticed power steering fluid underneath the vehicle.the vehicle was taken to the dealer and they installed a new hose clamp at the cost of $259.several months later, the steering column became difficult to turn.she then received a recall notice for nhtsa campaign id number 08v465000 (steering:hydraulic power assist:hose, piping, and connections) and immediately called the dealer.upon inspection, a technician stated that the power steering pump was damaged and needed to be replaced at the cost of $1,200.the vehicle has not been repaired.the failure and current mileages were 64,000.updated 3/5/09 updated 03/10/09.
Within the past 8 months i have taken my car to the dealership four times with the issue relating engine shut off and check engine light comes on. I was told the crankshaft needed to be replaced two times and as of today the problems remains. Mercedes benz has acknowledged this is problem in this vehicle but has not addressed it. I fear driving this vehicle with my children it shut off in the middle of the highway at one point and they haven't addrssed it. I've spent $4500 to repair and they cannot resolve the problem and i'm not certain they know how.
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