We found the following complaints for MERCEDES BENZ GLE350 (2016)
Read complaints for MERCEDES BENZ GLE350 (2016)
The contact owns a 2016 mercedes-benz gle350. The contact received notification of nhtsa campaign numbers: 16v903000 and 17v241000 (air bags, steering). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair.the contact called a local dealer (valencia bmw 23435 valencia blvd valencia, ca 91355) where it was confirmed that the parts were on backorder. The manufacturer was not notified. The contact had not experienced a failure. Vin tool confirms parts not available and parts distribution disconnect.
Srs malfunction light popped up with car never being in any sort of accident
Blind spot assist message comes on and off. Then directional signals stop working intermittently
Driver pulled into parking spot. While car was stopped, andthe driver attempted to put the vehicle in 'park', while pressing the brake, the car violently jumped forward two times, at an extreme speed, and would not disengage. Transmission display (p, r, n, d) was flashing and vehicle caused injury to the driver and child.
Our 2016 mercedes gle350 4matic suv first had problem on oct 11. My wife was driving the vehicle when the engine shut down when my wife was turning in the middle of an intersection and would not start back up. She was stuck in the middle of the intersection for about 3 mins and was able to start and drive to a restaurant where it cut off and would not start anymore. We had it towed to rbm of alpharetta. They stated that the fuel control sensor failed and needed to be replaced. We left the vehicle with them. My wife and i was not able to pick up the vehicle october 19th because we were traveling. The vehicle has been parked in our garaged since until october 26 where my wife encountered the same issue again when picking up our son at the local elementary school. The vehicle cut off while turning out of the school parking lot and would not start again. This is a huge safe hazard. What if a semi-truck was crossing the intersection, they would have not been able to stop in time? i have read many other owners of this same vehicle on this site with the same issue. Again we had it towed to rbm of alpharetta and now they are stating that water had entered the area where the fuel control sensor is located. Mercedes technicians are the only people that have been in that area of the vehicle and we have never have water leakage in any area of this vehicle and they were the last to wash the vehicle. If this was the case, why wasn't this brought up when the problem first occurred. Just by using deductive reasoning, none of this make any sense. Mercedes is a premium brand. Something simple as weather stripping last longer than 2 years. This really needs to be investigated before someone is hurt or killed. A brand like mercedes need to be honest and have integrity to keep trust and loyalty with their customers.
The contact owns a 2016 mercedes-benz gle350. The contact stated that the headlamps were insufficient to drive at night, especially during inclement weather. The vehicle was taken to mercedes-benz of hagerstown (located at 1955 dual hwy, hagerstown, md 21740, (301) 733-2301) to be diagnosed and the contact was informed that the vehicle performed as intended. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 20.
Original equipment head lamps are very dim for night time driving. So much so, you need to use high beems more frequently to see. Mercedes does not offer a solution even at additional cost to owners for an upgrade in lighting that is brighter or to add additional fog lamps. Mb requires that you order the vehicle with upgraded lighting package from factory. If you purchase after market products then mb will void your warranty.apparently its a known issue on all models without optional lighting package, thousands of posts online validate the concern. Mb said they will not offer new product or recall until complaints are made through nhtsa.
The contact owns a 2016 mercedes-benz gle350. While driving 25 mph, the contact was unable to see a pedestrian crossing the road because both front headlights were not illuminated brightly enough. There were no injuries or warning indicators illuminated. The contact called mercedes-benz of escondido (located at 1101 w 9th ave, escondido, ca 92025, (760) 745-5000) and scheduled a diagnostic appointment. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 26,300.
Our 2016 mercedes gle350 4matic suv first had problem on oct 11. My wife was driving the vehicle when the engine shut down when my wife was turning in the middle of an intersection and would not start back up. She was stuck in the middle of the intersection for about 3 mins and was able to start and drive to a restaurant where it cut off and would not start anymore. We had it towed to rbm of alpharetta. They stated that the fuel control sensor failed and needed to be replaced. We left the vehicle with them. My wife and i was not able to pick up the vehicle october 19th because we were traveling. The vehicle has been parked in our garaged since until october 26 where my wife encountered the same issue again when picking up our son at the local elementary school. The vehicle cut off while turning out of the school parking lot and would not start again. This is a huge safe hazard. What if a semi-truck was crossing the intersection, they would have not been able to stop in time? i have read many other owners of this same vehicle on this site with the same issue. Again we had it towed to rbm of alpharetta and now they are stating that water had entered the area where the fuel control sensor is located. Mercedes technicians are the only people that have been in that area of the vehicle and we have never have water leakage in any area of this vehicle and they were the last to wash the vehicle. If this was the case, why wasn't this brought up when the problem first occurred. Just by using deductive reasoning, none of this make any sense. Mercedes is a premium brand. Something simple as weather stripping last longer than 2 years. This really needs to be investigated before someone is hurt or killed. A brand like mercedes need to be honest and have integrity to keep trust and loyalty with their customers.
Driver pulled into parking spot. While car was stopped, andthe driver attempted to put the vehicle in 'park', while pressing the brake, the car violently jumped forward two times, at an extreme speed, and would not disengage. Transmission display (p, r, n, d) was flashing and vehicle caused injury to the driver and child.
Blind spot assist message comes on and off. Then directional signals stop working intermittently
The contact owns a 2016 mercedes-benz gle350. The contact received notification of nhtsa campaign number: 17v241000 (steering). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (mercedes-benz of sugar land 15625 southwest fwy, sugar land, tx, 7748) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2016 mercedes-benz gle350. The contact received notification of nhtsa campaign number: 17v241000 (steering); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (mercedes-benz of jacksonville located at 10231 atlantic blvd, jacksonville, fl 32225; (866) 955-5901) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted at 770-705-0600 and confirmed that the parts were not available for the recall remedy. The contact had not experienced a failure. Vin tool confirms parts not available. ...updated 10/03/17 updated 10/26/2017
The contact owns a 2016 mercedes-benz gle350. The contact received notification of nhtsa campaign number: 17v241000 (steering) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (mercedes-benz of beverly hills, 9250 beverly blvd, beverly hills, ca 90210, (310) 659-2980) had been unable to determine when the manufacturer would provide the remedy and repair parts. The contact asked the dealer to inspect the parts. But they did not. The manufacturer was contacted. The contact had not experienced a failure. Vin tool confirms parts not available.
I received a recall letter from mercedes benz regarding the safety of my vehicles power steering which could go out at any time, changing from automatic to manual control. The letter stated "the power steering assist may deactivate, increasing the risk of a crash." i called mercedes benz usa and was told they could not guarantee 100 % that the car was safe to drive. They stated they have no parts to fix problem and would send another letter as parts become available. I explained i do mountain driving weekly which includes changing weather conditions thru out the year, therefore this response is not acceptable. I was told it was up to me if i chose to park the car and not drive it until they have parts(in a month or so). The gentleman told me they don'teven know what the exact problem is. Mercedes benz usa does not offer any help for this situation.
The contact owns a 2016 mercedes-benz gle350. The contact received notification of nhtsa campaign number: 17v241000 (steering); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-benz of fairfield, california was made aware of the recall and stated that the parts were unavailable nationwide. In addition, the dealer stated that there was no time frame for part availability. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2016 mercedes-benz gle350. The contact received an interim recall notice for nhtsa campaign number: 17v241000 (steering). The contact stated that the dealer (mercedes-benz of south mississippi, 11619 bobby eleuterius blvd, d'iberville, ms 39540, (228) 265-9185) indicated that they would order the parts. The contact had not received a response after several calls to the dealer. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2016 mercedes-benz gle350. The contact received notification of nhtsa campaign numbers: 16v903000 and 17v241000 (air bags, steering). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair.the contact called a local dealer (valencia bmw 23435 valencia blvd valencia, ca 91355) where it was confirmed that the parts were on backorder. The manufacturer was not notified. The contact had not experienced a failure. Vin tool confirms parts not available and parts distribution disconnect.
Panoramic sunroof spontaneously "exploded" while driving 60mph on the freeway.it was a clear, sunny morning with temperatures in the low 70's.i was not near an underpass, nor behind another vehicle.it sounded as if a cannon went off inside the vehicle, fortunately the sun screen was closed or i would have been showered in glass.more fortunately, i was able to pull over safely.this sudden explosion could have easily caused me to veer off the road or into another vehicle.the glass appeared to explode "upward".the car was towed to mb dealership, where the service department states it is not considered a warranty item.my contact with mb usa was equally disappointing in their refusal to have a field representative look at the vehicle.based on the multiple reports/incidents on nhtsa and consumer reports, it is impossible that mercedes-benz is not aware of this dangerous structural and/or parts defect.
Shattering/exploding sunroof
The "panoramic sunroof" (the sliding portion) suddenly exploded after midnight on an interstate highway at 75 mph - scaring me into swerving and nearly wrecking the car. If the sunshade had not been closed the glass would have been in our eyes and face.photo was a gas station 10 minutes later.
Gas filler door will not open. The only way you can accessto the gas tank door lever iis to open the rear hatch , take the emergency accessories panel cover and feel the gas lever and flip
When the car is locked, the doors still open . Mercedes covered the first failed locks in oct 2019 under warranty and i covered the second door march 2020. Now there is a 3rd failed lock. I called mercedes to cover because this is a safety issue that should be recalled. All the mercedes mechanics are aware of this issue . This issue should be on the mercedes recall . Example, leaving a dark parking lot, i enter my vehicle and lock the door but your doors are really never locked , anyone can open from the outside due to the failed locking system.the reason this may not be reported often is because most people do not try to open their door without their keys nearby.
Driver pulled into parking spot. While car was stopped, andthe driver attempted to put the vehicle in 'park', while pressing the brake, the car violently jumped forward two times, at an extreme speed, and would not disengage. Transmission display (p, r, n, d) was flashing and vehicle caused injury to the driver and child.
Our 2016 mercedes gle350 4matic suv first had problem on oct 11. My wife was driving the vehicle when the engine shut down when my wife was turning in the middle of an intersection and would not start back up. She was stuck in the middle of the intersection for about 3 mins and was able to start and drive to a restaurant where it cut off and would not start anymore. We had it towed to rbm of alpharetta. They stated that the fuel control sensor failed and needed to be replaced. We left the vehicle with them. My wife and i was not able to pick up the vehicle october 19th because we were traveling. The vehicle has been parked in our garaged since until october 26 where my wife encountered the same issue again when picking up our son at the local elementary school. The vehicle cut off while turning out of the school parking lot and would not start again. This is a huge safe hazard. What if a semi-truck was crossing the intersection, they would have not been able to stop in time? i have read many other owners of this same vehicle on this site with the same issue. Again we had it towed to rbm of alpharetta and now they are stating that water had entered the area where the fuel control sensor is located. Mercedes technicians are the only people that have been in that area of the vehicle and we have never have water leakage in any area of this vehicle and they were the last to wash the vehicle. If this was the case, why wasn't this brought up when the problem first occurred. Just by using deductive reasoning, none of this make any sense. Mercedes is a premium brand. Something simple as weather stripping last longer than 2 years. This really needs to be investigated before someone is hurt or killed. A brand like mercedes need to be honest and have integrity to keep trust and loyalty with their customers.
The contact owns a 2016 mercedes-benz gle350. The contact stated while driving 65 mph, the sun roof glass shattered without impact. The contact took the vehicle to mercedes benz of plano (6455 dallas pkwy, plano, tx 75024) where the mechanic inspected the vehicle and informed the contac that the vehicle was not covered under warranty. The contact was also informed that there were no recalls on the vehicle. The contact spoke to the manufacturer and a case was filed. The contact was also informed that the repair would not be covered by the manufacturer. The vehicle was not repaired. The failure mileage was approximately 45,000.
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