We found the following complaints for MERCEDES-BENZ E350 (2013)
Read complaints for MERCEDES-BENZ E350 (2013)
I have been given a recall notice that my passenger side air bag is potentially dangerous and could explode killing a passenger, but i have been told by mercedes that the part to fix will not be available until at least march of 2019. It is outrageous that i am unable to safely take a passenger in my car for a year and also have no way of selling the car since it is under such a serious recall. What can be done about this?
Takata recall. Received notice on 2/18/19, and mercedes informs me that replacement air bag will not be available until may 2020. Given that the air bag failure may result in serious injury or death, mercedes should replace it asap, or disconnect the power to the air bag.
Takata recall. The contact owns a 2013 mercedes-benz e350. The contact received notification of nhtsa campaign number: 18v043000 (air bags) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Mercedes-benz of palm beach located at (4000 okeechobee blvd, west palm beach, fl 33409 (561) 609-0902) exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issues. The contact had not experienced a failure. Parts distribution disconnect.
Mercedes is taking way too long to fix the airbag recall
Takata recall. The contact owns a 2013 mercedes-benz e350. The contact received nhtsa campaign number: 18v043000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called mercedes-benz of mobile 3060 dauphin st, mobile, al 36606 (877) 573-3957 who stated that the remedy parts were not available. The vehicle was not diagnosed or repaired. The contact did not experience a failure. The manufacturer was not contacted. Vin tool confirms parts not available.
Takata recall. The contact owns a 2013 mercedes-benz e350. The contact received notification of nhtsa campaign number: 19v010000 (air bags) however, the part to do the recall repair was unavailable. Viti mercedes-benz (975 fish rd, tiverton, ri 02878, (401) 352-6555) was contacted and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.*dt*dt
The recall started injanuary of 2016.we are now midway through 2018. I would like to purchase a new car but because of the recall i've been told the dealer can't resell the car.they can only take it to auction. Now my trade in value is less. I've called mercedes and was told they have no idea when the airbag will be in.
Takata recall. The contact owns a 2013 mercedes-benz e350a. The contact received a recall notification for nhtsa campaign number: 18v043000 (air bags). The contact stated that the recall date was changed by the manufacturer from january 10, 2016 to january 10, 2018 after she called about the recall. The contact called two dealers, including mercedes-benz of houston north at 281-305-8970 (located at 17510 i-45 north freeway, houston, tx 77090) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available. *ln
Safety recall interim notice about a safety defect for my vehicle was received onmarch 19, 2019.states a passenger side inflator explosion could occur.at time of notice parts were not available. Despite dire warnings of the possibility of severe injury or death due to the defect, it is now seventeen months later and mercedes still does not have an estimated date of repair or even when parts will be available.
The air bag sensor is bad
Accident in which vehicle will be totaled. No air bags deployed. Hit a pole on center divider. Mercedes roadside was on scene in minutes and towed my car. They said the system alerted them to the crash.
Takata recall. The contact owns a 2013 mercedes-benz e350. The contact received a recall notification for nhtsa campaign number: 19v010000 (air bags). The contact called prime motor cars at 207-510-2250 (located at 137 us route 1, scarborough, me 04074) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
Jan 18,2019manufacturer recall number2019010001nhtsa recall number19v010recall statusrecall incomplete, remedy not yet availablemercedes benz alerted me of the problem 2 years ago and has done nothing to resolve the issue nor provided the timing to do so. I own a luxury, very expensive model. Per the recall, the faulty air bag is dangerous. It stated that:' under certain circumstances during a crash that necessitates frontal airbag deployment, the defect in your passenger-side frontal airbag inflator may cause the inflator to explode. A passenger-side inflator explosion during deployment could result in metal fragments striking the front passenger or other occupants, possibly causing serious injury or death.' i do not feel safe driving my car. This is a major problem and it is their obligation to correct a defect that is a major safety issue.safety risk: according to takata, in the event of an inflator explosion, metal fragments could pass through the air bag cushion material, which may result in injury or death to vehicle occupants.remedy: an authorized mercedes-benz dealer will replace the passenger-side airbag.please advise how i can resolve this issue and have the necessary repair completed now. I cannot wai any longer, other wise, i will seek legal damages. I would prefer a faster way to resolve this rather than going to court.
Takata recall. The contact owns a 2013 mercedes-benz e350. The contact received notification of nhtsa campaign number: 18v043000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (mercedes-benz of catonsville, 6631 baltimore national pike, catonsville, md 21228, (410) 788-7744) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2013 mercedes-benz e350. The contact received notification of nhtsa campaign number: 18v043000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Fletcher jones motor cars (3300 jamboree road, newport beach, california 92660, (855) 980-2099) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2013 mercedes-benz e350. The contact stated that the recall notice for nhtsa campaign number: 18v043000 (air bags) was received in february of 2018. After contacting the dealer (star motor, 7000 katy rd, houston, tx), the contact was informed that the parts needed to repair the defect were not available. The manufacturer was not notified. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2013 mercedes-benz e350. The contact received notification of nhtsa campaign number: 19v010000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
2013 mercedes benz e. Consumer writes in regards to takata airbag safety recall. *ldthe consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.
Takata recall mercedes not repairing, dealer has no parts and won't disable air bag.
The contact owns a 2013 mercedes-benz e350. The contact stated that nhtsa campaign number: 18v043000 (air bags) exceeded a reasonable amount of time for repair. The contact became aware of the recall in 2016. The contact spoke with fields motorcars mercedes-benz (4141 north florida avenue, lakeland fl, 33805, (863) 688-8111) and was informed that the part was not available. The manufacturer was contacted. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2013 mercedes-benz e350. The contact received a recall notice for nhtsa campaign number: 18v043000 (air bags). Mercedes-benz of calabasas (24181 calabasas rd, calabasas, ca) and the manufacturer stated that the parts needed for the repair were not available. The contact had not experienced a failure. Vin tool confirms parts not available.consumer stated i am returning the question with no changes. I would like to know when the pair will be available because i am concern about safety.
Takata recall. The contact owns a 2013 mercedes-benz e350. The contact received notification of nhtsa campaign number: 19v010000 (air bags) however the part to do the recall repair was not yet available. The contact informed mercedes-benz of louisville (2520 terra crossing blvd, louisville, ky 40245) and the manufacturer of the recall notification and was informed that the vin was pending though the parts were available, but the recall repair could not be performed until the pending status was released on the vin. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall" the recall on my air bag has been going on since jan 2019 and the part still isn't in. It says if the airbags deploy, metal fragments can fly out and kill the person, this is serious business and should be taken care of asap! it didn't happen yet but i want a push to get this recall completed before someone gets hurt.
Takata recall - manufacturer has stonewalled and slow walked a resolution to replacement of the potentially deadly and dangerous takata airbags. Consequently, i do not allow my wife and family to drive this car fearful of the implications of airbag deployment. The car basically sits in my garage and has low miles. Mercedes communicated a solution in february 2018 via the attached correspondence but has failed to remedy the issue. I'm stuck with this car since its trade-in value is negatively affected until the airbag is replaced.
Takata recallalready 2019when will we replace
I received notice that there is a recall for my passenger side airbag approximately one year ago. I have been checking with multiple dealer locations and the parts are still not available. Please advise.
Takata recall. The contact owns a 2013 mercedes-benz e350. The contact received a recall notification for nhtsa campaign number: 19v010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-benz of fort wayne (located at 7227 w jefferson blvd #6279, fort wayne, in 46804, (260) 488-7529) was made aware of the issue. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2013 mercedes-benz e350. The contact received a recall notice for nhtsa campaign number: 18v043000 (air bags). The contact stated that the manufacturer failed to provide the part within a reasonable time frame. The dealer (mercedes-benz of south bay, 3311 pacific coast hwy, torrance, ca 90505, (310) 513-5300) stated that the part was not available. The manufacturer was not contacted. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2013 mercedes-benz e350. The contact received notification of nhtsa recall number: 17v017000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-benz of raleigh (5607 capital blvd, raleigh, nc 27616) was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall i received a letter from mercedes advising of passanger side air bag recall. I contacted a local dealer and was told it would be a year before the airbag can be replaced.i find this troublesome and alarming.
Takata recall. The contact owns a 2013 mercedes-benz e350.the contact received notification of nhtsa campaign number: 18v043000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Atlanta classic cars (1705 boggs rd nw, duluth, ga 30096, (770) 279-3600) was contacted and confirmed that the parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
2013 mercedes benz e350. Consumer writes in regards to takata airbag safety recall. *ldthe consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.
Takata recall. The contact owns a 2013 mercedes-benz e350c. The contact received notification of nhtsa campaign number 16v081000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called mercedes-benz of wilsonville at (503) 454-5000 (25035 sw parkway ave, wilsonville, or 97070) and was informed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2013 mercedes-benz e350. The contact received a recall notification for nhtsa campaign number: 18v043000 (air bags) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Mercedes-benz of calabasas (24181 calabasas rd, calabasas, ca 91302) confirmed that parts were not available. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall- my recall for an important airbag safety has been recalled last feb 2018. It's now feb 2019, 1 year later and there is no remedy. Im very concerned about the safety of driving my car with a defective airbag. I pay for the quality of a benz car, so to still have my airbag recall pending is very dis-heartening.
Open recall without a remedy. This is a daily safety hazard as i am forced to operate my vehicle without a remedy. Being my car is a coupe provides another inconvenience. Even if i place passangervinto back seat, the recall states that any occupant could experience death or serious injury if the air bag deploys. I am uncomfortable driving my vehicle with no solution. This is unacceptable.
Takata recall.received a recall letter from mb in february 2018 regarding this "safety recall". As of today no action has been taken and they are reporting a remedy is not available.how dangerous is this?
Takata recall. The contact owns a 2013 mercedes-benz e350a. The contact received notification of nhtsa campaign number: 18v043000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over a year ago. Mercedes-benz of hilton head (155 fording island rd, bluffton, sc 29910, (843) 815-0300) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted to confirm when the parts were to become available. The contact had not experienced a failure. The vin was unknown.
Takata recall. The contact owns a 2013 mercedes-benz e350. The contact received notification of nhtsa campaign number: 18v043000 (air bags) and stated that the manufacturer failed to repair the vehicle within a reasonable amount of time. The dealer was not contacted. The manufacturer was made aware of the issue and confirmed that parts were not available to remedy the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available.
According to takata, in the event of an inflator explosion, metal fragments could pass through the air bag cushion material, which may result in injury or death to vehicle occupants. This has been going on for a year!!!! every time i log in to see if the remedy is available it says no. This is a death risk and law suit waiting to happen.
I've been told for over 2 years now that mercedes was going to replace these takata airbags. It was supposed to be done no later than may 2020. Still nothing nor any follow up from mercedes.
The contact owns a 2013 mercedes-benz e350. The contact received notification of nhtsa campaign number: 18v043000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (motor werks, 1000 w golf rd, hoffman estates, il 60169) and was informed that the parts were on backorder. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2013 mercedes-benz e350. The contact received notification of nhtsa campaign number: 19v010000 (air bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer mercedes-benz of north olmsted (28450 lorain rd, north olmsted, oh 44070) was contacted and confirmed that parts were not yet available. The manufacturer was contacted several times and was unable to confirm when parts would become available. The contact had not experienced a failure. Vin tool confirms parts not available.*dt
Takata recallstill waiting for a replacement for this defective airbag. We live in south florida which i understand ,due to the humid we have in south florida, makes these air bags dangerous.dealer says they only replaced some and they do not have the air bags replacement. When will these be made available?
The contact owned a 2013 mercedes-benz e350. The contact stated that while her husband had attempted to park the vehicle, the vehicle independently accelerated without warning while his foot was on the brake pedal. The vehicle drove over the parking barrier and continued to accelerate forward for additional 25-30 feet before hitting a tree. The air bags did not deploy upon impact. The driver was not injured in the crash; however, the contact was injured and was treated at a local hospital for injuries to the left side of her ribs. A police report was filed at the scene. The vehicle was totaled at the scene and was initially towed to an independent tow yard; the vehicle was then towed to a salvage yard where it awaited an inspection. The manufacturer had been notified of the failure and the contact was given a case number. A dealer had yet to be notified of the failure. The failure mileage was approximately 120,000.
Failed cam selenoid triggered check engine light. Throwing codes because oil has traveled into the wire harness. Body/wire harness replacement as well as affected 02 sensors from oil saturation
Ad bluheater failure with check eng light multiple failures and codes.
The contact owns a 2014 mercedes benz e350. While driving 5 mph, all the electrical functions failed in the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 900.
I was told my battery did not pass medtronics testing during scheduled maintenance service but i chose not to replace battery at that time, exactly 1 week later my car does not start while out running errands. I try to jump start vehicle and still unable to start it...i have it towed to the dealership it was at 1 week prior. They replace battery at $425 then tell me that my car still won't start. They run other diagnostic tests and tell me that my key is not recognizing the steering wheel; that the steering wheel lock module needs to be replaced at a cost of $1409. My car is still under warranty although, but i am being told that this steering lock issue is not covered under warranty.
The contact owns a 2013 mercedes benz e350. The contact stated that the vehicle experienced unintended acceleration while stopped at a traffic stop light. The vehicle would not immediately respond after depressing the accelerator pedal but would suddenly accelerate forward.additionally, the contact indicated that the failure sporadically occurred when the vehicle was in reverse. The backup camera had also become inoperable. The vehicle was taken to the dealer several times but the failure could not be diagnosed. The manufacturer was notified of the failure.the failure mileage was 3,000.updated 08/18/14*ljthe consumer stated the dealer drove and inspected the car. The acceleration was felt but, did not program to the vehicle's computer. Updated 09/5/2014
The contact owns a 2013 mercedes benz e350. The contact stated that while in park with the emergency brake engaged, the "risk of rolling away, not in park" warning message displayed. Additionally, the dashboard display screen failed. The vehicle was not taken to the dealer. The manufacture was made aware of the failure. The failure mileage was 8,000 and the current mileage was 10,500.updated 6/18/14the consumer stated she experienced accelerations problems with the vehicle. The dealer was unable to find a problem. Updated 06/24/14
The blind spot assist (bsa) system is malfunctioning and causes intermittent problems to the headlights malfunctioning during driving or dashboard messages flashing while driving.this problem is widely reported on mercedes e350 4matic cars across multi year models. Mercedes is unwilling to share data of this systemic failures. This should be a recall for defective bsa system components
Pre-safe warning light came on see operators manuel instructed to take to dealer.repair involves defective wiring harness not covered under warranty. Car was in motion when warning light came on.
Transmission was not shifting properly.the mercedes dealership says that the radiator leaked water into the transmission causing damage to the transmission and possibly the torque converter.our mercedes only has 44,000 miles on it.
Good day! i got my car june 2, 2013 with 12 miles on it. If i start my car, there is a 3-4 seconds of knocking sound. It does happen randomly (warm or cold engine), not all the time. The dealer said it was the injectors. Some people are having there my2012/13mercedes e350 engine rebuilt (connecting rods, pistons, wrist pins), my engine is the new direct injection. Li03.10-p-054702 is the mercedes memo or tsb? it would be a let down knowing my car will eventually have an engine rebuild also low resale value. I think this is defect complaint though. I need your help or if you can direct me to maybe consumer protection. Thank you and keep in touch.
The contact owns a 2013 mercedes-benz e350. The contact stated while driving at an undisclosed speed, the vehicle was smoking with the check engine warning light illuminated. The vehicle had been taken to the local dealer an hour before the failure and was diagnosed that the engine was consuming an excessive amount of oil. Additionally, the contact was informed that the alternator needed to be replaced. The vehicle was not repaired. The contact stated that the local dealer had concealed the condition of the vehicle. The manufacturer was not notified of the failure. The failure mileage was 141,499.
I am reporting a finding on my engine (m276) that is the same related to other mercedes engine models m272 and m273.recently, i discovered oil in all four (4) engine camshaft solenoid (p/n 276-156-07-90) connectors and the wire harness plug.this is the same problem as described in mercedes benz campaign no. 2012070002, dated september 2012.there should not be any migration of oil beyond the housing of the camshaft solenoid.this is a design defect and the safety concern is that if left uncorrected can cause stoppage of the engine.
The contact owns a 2013 mercedes e-350. The contact stated that the vehicle would lose acceleration and then jolt forward. The vehicle was taken to a dealer where the technician was unable to diagnose a failure. No repairs were made to the vehicle. The manufacture was made aware of the issue. The failure mileage was 1,000 and the current was 10,200.updated 05/28/14 maupdated 06/02/2014
A summary of the may 9, 2021, event follows: 6:30 a.m: i woke up, put on gym clothes and shoes and drove to gym (1 mile from home). 7:01:40 a.m. Turned into the gym parking lot and slowly inched into a parking space. (my mercedes rides low in the front so i pull in slowly so the block will not scrape my bumper). 7:02:00 a.m. As i pull slowly into the parking space the car stalls and the engine begins revving very loud. I firmly press my right foot (foot was already on the brake as i was inching into the space) on the brake because the car is still making that revving sound.7:02:15 a.m. The car is at a complete stop for some time.the engine begins revving even louder and surges forward (foot was still on the brake) four feet. The car hits the brick gym building and comes to a standstill.i turn off the engine and sit there stunned. ( a witness signed a statement and said "car was at a complete stop for some time...thought driver would open her door and get out but then the car suddenly surged forward and hit the building"). After getting out of my car and inspecting the wrecked car, i notice the gas cap is open and i shut it. The police show up, and say "no police report" will be made. I have some injuries (concussion, bruises over full torso and legs) but i treat patients with tbis so self-diagnosed and treated my injuries without seeking additional medical attention.on may 9, 2021, i call csaa and report the accident.after several conversations with csaa claims advisor karl arnold, it appears the car frame is damaged, and repair costs exceed value of car. The building had no damage.i then attempted to access relevant data on the edr and was misled by the mercedes fairfield dealership, service unit. I was told by josh ā€œthe data is irretrievable, and you canā€™t get itā€¯.i asked why would congress pass the edr in to law making edrs mandatory and data belongs to owner, if it is not retrievable?he had no answer.[xxx]parts of this document have been redacted to protect personally identifiable info
Car: 2013 mercedes-benz e-350 4-door v6 sedan with sports package, 28,000 miles.incident: vehicle was accelerating from 25 mph on ramp to enter freeway. Before reaching freeway speed of 65 mph, car began to make loud noises from the front and vibrate violently. Accelerating made it worse. At 35-40 mph, driver decided to ease back to 25-30, turn on hazard lights, and take next exit. Car was towed to mercedes-benz dealership for diagnosis and servicing.diagnosis from dealership: "car has a bad cylinder head that needs to be replaced. Cylinder head #3 is the bad one. This is also causing the misfiring of cylinder #1 and #2."service request: "r/s cylinder head complete coolant gaskets est hole job parts". Over $11,000 parts and labor.comments: car had very recently been serviced as per recommended maintenance schedule by same dealership. Even though i am second owner and bought car from a toyota dealership, mbusa confirmed that the car had been serviced as per schedule from the beginning, and there was no history of mechanical failure. Third-party mechanics have never heard of a 2013 mb e-class with only 28,000 miles suffering from this kind of engine problem unless it missed servicing along the way.
The car stop inoperative and stop by itself without any control no matter on freeway in local,even in garage. It happened 3 times within a week. After checking, dealer think it is not a big problem, they only update the software of cpu,and told me it won't happened again. At the same day of picking up the car, the same problem happened on freeway. The car suddenly stopped, and i couldn't control anything. I was almost hit by a ups commercial truck and dead on that day. The car was towing to dealer for repairing again. They don't know what the exactly problem is. They are going to change the whole cpu this time. Now the car is still in dealer's repair place. I called the local customer service for filing a lemon car. The guy told me it was not necessary to file because the car was only repaired twice. Obviously,it is very serious safety problem!i am afraid to drive the car again. I am so young i don't want to die only because i drivemercedes-benz.
Failed cam selenoid triggered check engine light. Throwing codes because oil has traveled into the wire harness. Body/wire harness replacement as well as affected 02 sensors from oil saturation
"takata recall"on numerous occasions when i travel back home from work (driving 85+miles), i hear this bubbling sound coming from the engine. I took it to the dealer but they couldn't duplicate the problem. I told them to drive on the freeway at high speed and then park the car and turn off and you should hear the sound. It sounds as tho something is boiling. Dealer claim they couldn't duplicate the problem but i'm afraid that one day something will burst and i get sculled.
The vehicle just caught on fire which looks like it started somewhere in the engine while being parked.
I have shown the car to dealer and they say i have ppay $4000 for repalcement of chain tensioner. The same time for second openion i showed the car to another expert, they say that if the tensioner was bad engine light will apear and car will not run. The car does have 100000 miles power train warranty and my car services at dealership since i bought it.when i start the vehicle it sound like some parts sound hitting body of engine. Also they say that this car come with hydrolic pump pushes oil to top of engine may be the problem. But they want to charge me $4000.
The blind spot assist (bsa) system is malfunctioning and causes intermittent problems to the headlights malfunctioning during driving or dashboard messages flashing while driving.this problem is widely reported on mercedes e350 4matic cars across multi year models. Mercedes is unwilling to share data of this systemic failures. This should be a recall for defective bsa system components
While using the adaptive cruise system (distronic plus) on an open section of interstate highway the system will act as though it detects cars where there are none.sometimes this will result in a slight slowing down of the car without the braking warning signal, but sometimes the braking warning signal will come on and is followed by aggressive braking for no apparent reason.this has happened several times where the system falsely detects the need to decelerate on its own when there is nothing in the road to cause it.
Pre-safe inoperative warning message comes on at random times. Iā€™ve taken the vehicle in to address this issue, but mercedes claims they did not see the message, and there are no error codes. I purchased this vehicle because it comes with this safety feature - i find it unacceptable that it does not function.
The air bag sensor is bad
While using the adaptive cruise system (distronic plus) on an open section of interstate highway the system will act as though it detects cars where there are none.sometimes this will result in a slight slowing down of the car without the braking warning signal, but sometimes the braking warning signal will come on and is followed by aggressive braking for no apparent reason.this has happened several times where the system falsely detects the need to decelerate on its own when there is nothing in the road to cause it.
I noticed the smell of gas in the garage whenever the car was parked in the garage.the mercedes dealer determined that the right side fuel sending unit was leaking gas.the vehicle has a metal gas tank and the fuel sending unit is built into the gas tank and therefore the entire gas tank had to be replaced at a cost of $4209.65.
A summary of the may 9, 2021, event follows: 6:30 a.m: i woke up, put on gym clothes and shoes and drove to gym (1 mile from home). 7:01:40 a.m. Turned into the gym parking lot and slowly inched into a parking space. (my mercedes rides low in the front so i pull in slowly so the block will not scrape my bumper). 7:02:00 a.m. As i pull slowly into the parking space the car stalls and the engine begins revving very loud. I firmly press my right foot (foot was already on the brake as i was inching into the space) on the brake because the car is still making that revving sound.7:02:15 a.m. The car is at a complete stop for some time.the engine begins revving even louder and surges forward (foot was still on the brake) four feet. The car hits the brick gym building and comes to a standstill.i turn off the engine and sit there stunned. ( a witness signed a statement and said "car was at a complete stop for some time...thought driver would open her door and get out but then the car suddenly surged forward and hit the building"). After getting out of my car and inspecting the wrecked car, i notice the gas cap is open and i shut it. The police show up, and say "no police report" will be made. I have some injuries (concussion, bruises over full torso and legs) but i treat patients with tbis so self-diagnosed and treated my injuries without seeking additional medical attention.on may 9, 2021, i call csaa and report the accident.after several conversations with csaa claims advisor karl arnold, it appears the car frame is damaged, and repair costs exceed value of car. The building had no damage.i then attempted to access relevant data on the edr and was misled by the mercedes fairfield dealership, service unit. I was told by josh ā€œthe data is irretrievable, and you canā€™t get itā€¯.i asked why would congress pass the edr in to law making edrs mandatory and data belongs to owner, if it is not retrievable?he had no answer.[xxx]parts of this document have been redacted to protect personally identifiable info
Fuel leaking from right rear area - when car is filled up - i stopped when pump clicked off - did not overfill - you had a extension of warranty on mercedes up to 2009but this 2013 has the same problem its under the rear seat passenger side - right where a car seat would be for a kid - someone is going to get killed by this. This should be a mandatory safety recall !! 2013 should be included in the extention big problemwe bought this car used and 1st time we filled it up
I smell gas in the garage after i fill up my vehicle. I do not over-fill the tank, i remove the gas filler nozzle when it turns off automatically. I feel this is an unsafe condition. I have not yet taken the vehicle to a dealer to investigate this problem. According to my research, this vehicle model has a history of this same complaint in earlier models and was repaired by the dealers no charge through model years 2009. The condition has obviously not been remedied after this defect was discovered.
I noticed the smell of gas in the garage whenever the car was parked in the garage.the mercedes dealer determined that the right side fuel sending unit was leaking gas.the vehicle has a metal gas tank and the fuel sending unit is built into the gas tank and therefore the entire gas tank had to be replaced at a cost of $4209.65.
Ad bluheater failure with check eng light multiple failures and codes.
Driving on the highway heading home, i hear something pull a loose and a sizzling sound. Pulled over to check tires, they were ok. Pulled back onto the highway and heard loud sounds of metal as though everything under my car was breaking apart. Pull over again put the car in park and the noise stopped. Opened door and notice smoke (thought to be fluids) and felt heat on the floor board. Open door again and saw fire.
Transmission was not shifting properly.the mercedes dealership says that the radiator leaked water into the transmission causing damage to the transmission and possibly the torque converter.our mercedes only has 44,000 miles on it.
The contact owns a 2013 mercedes benz e350. The contact stated that while in park with the emergency brake engaged, the "risk of rolling away, not in park" warning message displayed. Additionally, the dashboard display screen failed. The vehicle was not taken to the dealer. The manufacture was made aware of the failure. The failure mileage was 8,000 and the current mileage was 10,500.updated 6/18/14the consumer stated she experienced accelerations problems with the vehicle. The dealer was unable to find a problem. Updated 06/24/14
Pre-safe warning light came on see operators manuel instructed to take to dealer.repair involves defective wiring harness not covered under warranty. Car was in motion when warning light came on.
My car spat the seatbelt out, the entire seatbelt was thrown out while vehicle was in motion about 40-50mph.it happen on a state route.this happen once on 11/27/18 and today again the date of this report.will take it to dealer for ducumentation.
Brake line from master cylinder to rear wheels rotten, started leaking. Vehecle has 35000 miles, according to viti mecedes benz dealer, this is an on going problem that they reported in the past,nothing has been done to fix the problem.
I was driving and almost hit the car in front of me and the brakes light went on "low fluid" taking it to manhattan benz and they charge me $8614.50 because they have to replace all the rusted brake lines. Iam 80 and max. Driving 5000miles/yr
I took my car in for its annual service on january 21, 2021, and was told that the rear subframe and brake lines were so badly rusted that the car was unsafe to drive.the entire subframe and rear left and right brake lines had to be replaced at a cost of $5,300 (mercedes benz usa gave me a "good will" discount so i paid less than that amount).i am the original owner of this vehicle and i take meticulous care of it.it is parked in a garage, receives every recommended maintenance check at the same mechanic (euro motorcars bethesda, md) and has low mileage for its age.only one year and 7,000 miles had elapsed between the car's last service and the discovery of the corrosion.in other words, in just one year the subframe of the car corroded to the extent that it was so unsafe to drive that according to the mechanic i am lucky that i did not get into an accident.i have owned many cars throughout my life for upwards of 10 years and none of them have had rust corrosionissues.i have to believe that there was something defective with the materials mercedes benz used on this vehicle's subframe.the nhtsa database shows that another person with the same vehicle (who coincidentally seems to have purchased his car at the same dealership where i purchased mine - euro motorcars bethesda) also filed a complaint for the exact same issue.how many other owners have had this problem but don't know that they can file a safety complaint with the nhtsa?the mechanic took a short video of the corrosion that i am not attaching to this complaint;please contact me if you would like me to send it.
I have a model year 2013 mercedes e350 that has a safety defect with rusted brake lines that should be investigated by your agency. During a recent visit to the mercedes dealer (euromotorcars in bethesda, maryland), i was informed that my car has severely rusted brake lines that need to be replaced immediately at a cost of about $3300.i subsequently had my car inspected by an independent repair shop (star car auto service in rockville, maryland) that confirmed the dealer's diagnosis that the brake lines are rusted and need to be replace.the service advisor at the dealership told me he has seen this issue on many cars like mine.as a retired senior, i have owed numerous vehicles (one car i owned for over thirty years) and never had to have the brake lines replaced on any of my cars.having to replace the brake line on a seven year old car with only 37,000 miles is not acceptable by any standard and should be investigated by your agency.i have attached the estimate from the dealer and pictures taken by the dealer of the rusted brake lines.i am concerned for my family's safety and for others on the road as a brake line failure could cause a serious accident resulting in injury or death.please look into this serious issue of rusting brake lines on my 2013 mercedes e350.
While using the adaptive cruise system (distronic plus) on an open section of interstate highway the system will act as though it detects cars where there are none.sometimes this will result in a slight slowing down of the car without the braking warning signal, but sometimes the braking warning signal will come on and is followed by aggressive braking for no apparent reason.this has happened several times where the system falsely detects the need to decelerate on its own when there is nothing in the road to cause it.
Ii get in a minor accident when my brakes failed and mercedes benz charge me$8000.00 to fix it . I am [xxx] and drive about 4000 miles ayear.*dtparts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)
Suspension issues, i just placed 4 new tires on my car in june of 2018. On dec 28, 2019 my car felt as if someone was unscrewing all of my wheels off and i spent out losing control of the vehicle.i am unable to get mercedes-benz usa to share ground clearance specification for my vehicle. My car has 100.000 miles. Mbusadirected me to the local dealer but the dealer couldn't find the spec. I was told i would receive a call back and never did. I googled info regarding my issues and saw this site and was like wow.
The electric steering column adjustment to move steering wheel up and/or down becomes inoperable.however the in & out adjustment still works.this makes proper steering wheel and air bag location impossible.it was noticed while driving that the steering wheel was not in the proper/comfortable position.i have gone online and this apparently is a known and common problem.a plastic part called the coupling collar, part #a203 462 06 78 breaks and renders the up and down adjustment impossible.from what i have read this covers multiple models and model years.
The electric steering column adjustment to move steering wheel up and/or down has become inoperable. However the in & out adjustment still works. This makes proper steering wheel and air bag location impossible. It was noticed while driving that the steering wheel was not in the proper/comfortable position. I have gone online and this apparently is a known and common problem in mercedes benz automobiles. Safe adjustment is impossible. Vehicle stationary.
I was told my battery did not pass medtronics testing during scheduled maintenance service but i chose not to replace battery at that time, exactly 1 week later my car does not start while out running errands. I try to jump start vehicle and still unable to start it...i have it towed to the dealership it was at 1 week prior. They replace battery at $425 then tell me that my car still won't start. They run other diagnostic tests and tell me that my key is not recognizing the steering wheel; that the steering wheel lock module needs to be replaced at a cost of $1409. My car is still under warranty although, but i am being told that this steering lock issue is not covered under warranty.
The electric steering column adjustment to move steering wheel up and/or down (tilt feature) has becomes inoperable (the telescopic adjustment feature still works). This makes proper steering wheel and air bag location impossible. It was first noticed upon starting the car at work that the steering wheel remained in the up position (entry/exit). This apparently is a known and common problem that impacts multiple models and model years. My friend's 2013 c250 also had this problem, but was repaired under a recall / tsb. The broken part is inexpensive, but the labor requires removal of the lower driver's dash components, which can be costly.
Suspension issues, i just placed 4 new tires on my car in june of 2018. On dec 28, 2019 my car felt as if someone was unscrewing all of my wheels off and i spent out losing control of the vehicle.i am unable to get mercedes-benz usa to share ground clearance specification for my vehicle. My car has 100.000 miles. Mbusadirected me to the local dealer but the dealer couldn't find the spec. I was told i would receive a call back and never did. I googled info regarding my issues and saw this site and was like wow. It was raining and i was doing 60 miles nothing more.
The contact owns a 2013 mercedes benz e350. The contact stated when her spouse drove her vehicle the steering wheel was adjusted to his desired position and after several attempts the contact noticed the wheel was remained in the last position. The vehicle was taken to crown eurocars mercedes-benz located at (8302 us hwy 19 n, pinellas park, fl 33781) to be diagnosed. The contact was informed that the failure was due to a steering mechanism malfunction. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 51,000. The vin was invalid.
I took my car in for its annual service on january 21, 2021, and was told that the rear subframe and brake lines were so badly rusted that the car was unsafe to drive.the entire subframe and rear left and right brake lines had to be replaced at a cost of $5,300 (mercedes benz usa gave me a "good will" discount so i paid less than that amount).i am the original owner of this vehicle and i take meticulous care of it.it is parked in a garage, receives every recommended maintenance check at the same mechanic (euro motorcars bethesda, md) and has low mileage for its age.only one year and 7,000 miles had elapsed between the car's last service and the discovery of the corrosion.in other words, in just one year the subframe of the car corroded to the extent that it was so unsafe to drive that according to the mechanic i am lucky that i did not get into an accident.i have owned many cars throughout my life for upwards of 10 years and none of them have had rust corrosionissues.i have to believe that there was something defective with the materials mercedes benz used on this vehicle's subframe.the nhtsa database shows that another person with the same vehicle (who coincidentally seems to have purchased his car at the same dealership where i purchased mine - euro motorcars bethesda) also filed a complaint for the exact same issue.how many other owners have had this problem but don't know that they can file a safety complaint with the nhtsa?the mechanic took a short video of the corrosion that i am not attaching to this complaint;please contact me if you would like me to send it.
I purchased the car (certified pre-owned) on december 18, 2014. On february 13, 2015 i was parking in a restaurant parking lot.all of a sudden i felt the crash.at first i thought a vehicle had run into the back of my car. However, it turned out my vehicle had rolled backwards into another car.i had just pulled into the parking spot (which was on a slight incline) and was about to put it in park when this occurred.i accepted responsibility for the damage to my car and the other car involved and filed with my insurance.once i had my vehicle back, i noticed that when i was stopped at a red light it felt as though the car was moving backwards.i then tested the car on a slight incline (5-10 degrees) and while in drive.it rolled backwards and continued to roll until i slammed on the brake.this car is an automatic.i have never heard of an automatic rolling backwards while in the drive position - especially on a very slight incline.i called the dealership and was told this was "normal".
The contact owns a 2014 mercedes benz e350.the contact stated that while driving at 70 mph, he heard a loud abnormal noise and the sun roof had exploded. The vehicle was taken to the dealer autohaus of peoria mercedes-benz (2322 w wan winkle way, peoria, il 61615, 309-740-0295) who diagnosed the vehicle but failed to inform the contact of the diagnosis as the vehicle was not repaired.the manufacturer was notified of the failure and advised they would contact the dealer.the failure mileage was approximately 36,000. *dt
Suspension issues, i just placed 4 new tires on my car in june of 2018. On dec 28, 2019 my car felt as if someone was unscrewing all of my wheels off and i spent out losing control of the vehicle.i am unable to get mercedes-benz usa to share ground clearance specification for my vehicle. My car has 100.000 miles. Mbusadirected me to the local dealer but the dealer couldn't find the spec. I was told i would receive a call back and never did. I googled info regarding my issues and saw this site and was like wow.
Suspension issues, i just placed 4 new tires on my car in june of 2018. On dec 28, 2019 my car felt as if someone was unscrewing all of my wheels off and i spent out losing control of the vehicle.i am unable to get mercedes-benz usa to share ground clearance specification for my vehicle. My car has 100.000 miles. Mbusadirected me to the local dealer but the dealer couldn't find the spec. I was told i would receive a call back and never did. I googled info regarding my issues and saw this site and was like wow.
Suspension issues, i just placed 4 new tires on my car in june of 2018. On dec 28, 2019 my car felt as if someone was unscrewing all of my wheels off and i spent out losing control of the vehicle.i am unable to get mercedes-benz usa to share ground clearance specification for my vehicle. My car has 100.000 miles. Mbusadirected me to the local dealer but the dealer couldn't find the spec. I was told i would receive a call back and never did. I googled info regarding my issues and saw this site and was like wow. It was raining and i was doing 60 miles nothing more.
Despite all attempts, i am unable to get mercedes-benz usa to share the ground clearance specification for my vehicle. My car has 145,000 miles. I need to replace front shocks/struts. I need the ground clearance spec in order to determine whether to replace front springs at the same time. Ground clearance is commonly published as part of technical specifications for all other cars. This is the first car i have owned for which the ground clearance specification is neither published nor available through other means from the manufacturer. Mbusa first directed me to the local dealer but the dealer couldn't find the spec. Then they said that they did not have access to this specification and they couldn't help. Next, i reached out to the mercedes customer assistance center in europe. But they couldn't find the specification either. Finally, i received a phone call from mercedes-benz usa customer assistance center. They gave me a ground clearance specification that is far lower than the clearance on my car. For high-mileage cars, the ground clearance should be lower than spec, not higher. When i stated this, they gave me a different higher number. Bottomline - unless i have the true ground clearance specification for my car, i can't determine whether my car's suspension is in good health. A tired, sagging, suspension could lead to safety issues. On a related note, mercedes-benz has zero stock worldwide for the front springs for my 2013 vehicle. This is unacceptable for a car that is only 6 years old.
Suspension issues, i just placed 4 new tires on my car in june of 2018. On dec 28, 2019 my car felt as if someone was unscrewing all of my wheels off and i spent out losing control of the vehicle.i am unable to get mercedes-benz usa to share ground clearance specification for my vehicle. My car has 100.000 miles. Mbusadirected me to the local dealer but the dealer couldn't find the spec. I was told i would receive a call back and never did. I googled info regarding my issues and saw this site and was like wow.
Suspension issues, i just placed 4 new tires on my car in june of 2018. On dec 28, 2019 my car felt as if someone was unscrewing all of my wheels off and i spent out losing control of the vehicle.i am unable to get mercedes-benz usa to share ground clearance specification for my vehicle. My car has 100.000 miles. Mbusadirected me to the local dealer but the dealer couldn't find the spec. I was told i would receive a call back and never did. I googled info regarding my issues and saw this site and was like wow. It was raining and i was doing 60 miles nothing more.
The contact owns a 2013 mercedes benz e350. While driving approximately 50 mph, the tires on the vehicle became inoperable and the tire pressure warning light illuminated, which indicated that there was 20 lbs of pressure intermittently dropping to 0. The failure recurred on one other occasion. The vehicle was taken to a dealer. The technician diagnosed that all four tires needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 32,500. The vin was not available.
A summary of the may 9, 2021, event follows: 6:30 a.m: i woke up, put on gym clothes and shoes and drove to gym (1 mile from home). 7:01:40 a.m. Turned into the gym parking lot and slowly inched into a parking space. (my mercedes rides low in the front so i pull in slowly so the block will not scrape my bumper). 7:02:00 a.m. As i pull slowly into the parking space the car stalls and the engine begins revving very loud. I firmly press my right foot (foot was already on the brake as i was inching into the space) on the brake because the car is still making that revving sound.7:02:15 a.m. The car is at a complete stop for some time.the engine begins revving even louder and surges forward (foot was still on the brake) four feet. The car hits the brick gym building and comes to a standstill.i turn off the engine and sit there stunned. ( a witness signed a statement and said "car was at a complete stop for some time...thought driver would open her door and get out but then the car suddenly surged forward and hit the building"). After getting out of my car and inspecting the wrecked car, i notice the gas cap is open and i shut it. The police show up, and say "no police report" will be made. I have some injuries (concussion, bruises over full torso and legs) but i treat patients with tbis so self-diagnosed and treated my injuries without seeking additional medical attention.on may 9, 2021, i call csaa and report the accident.after several conversations with csaa claims advisor karl arnold, it appears the car frame is damaged, and repair costs exceed value of car. The building had no damage.i then attempted to access relevant data on the edr and was misled by the mercedes fairfield dealership, service unit. I was told by josh ā€œthe data is irretrievable, and you canā€™t get itā€¯.i asked why would congress pass the edr in to law making edrs mandatory and data belongs to owner, if it is not retrievable?he had no answer.[xxx]parts of this document have been redacted to protect personally identifiable info
The vehicle just caught on fire which looks like it started somewhere in the engine while being parked.
At a dead stop on a red light the car started accelerating by itself forcing me to step on the brakes with a great amount of force, it happen so unexpectedly that i din't know what was going on.the car accelerateditself three or four times until i was able to put it on neutral very uneasy and scary situation to find your self in.
Pre-safe inoperative warning message comes on at random times. Iā€™ve taken the vehicle in to address this issue, but mercedes claims they did not see the message, and there are no error codes. I purchased this vehicle because it comes with this safety feature - i find it unacceptable that it does not function.
The blind spot assist (bsa) system is malfunctioning and causes intermittent problems to the headlights malfunctioning during driving or dashboard messages flashing while driving.this problem is widely reported on mercedes e350 4matic cars across multi year models. Mercedes is unwilling to share data of this systemic failures. This should be a recall for defective bsa system components
Driving on the highway heading home, i hear something pull a loose and a sizzling sound. Pulled over to check tires, they were ok. Pulled back onto the highway and heard loud sounds of metal as though everything under my car was breaking apart. Pull over again put the car in park and the noise stopped. Opened door and notice smoke (thought to be fluids) and felt heat on the floor board. Open door again and saw fire.
I was told my battery did not pass medtronics testing during scheduled maintenance service but i chose not to replace battery at that time, exactly 1 week later my car does not start while out running errands. I try to jump start vehicle and still unable to start it...i have it towed to the dealership it was at 1 week prior. They replace battery at $425 then tell me that my car still won't start. They run other diagnostic tests and tell me that my key is not recognizing the steering wheel; that the steering wheel lock module needs to be replaced at a cost of $1409. My car is still under warranty although, but i am being told that this steering lock issue is not covered under warranty.
Takata recall the handle on the seat have silver sharp material that peeled off and so sharp it cuts your hand my son friend have all cut our hand my son had to go to the emergency room. This same material is in different models of mercedes it's in the r350 model it cutscenes friend hand on the stirring wheel. The cars was standing still parked
Failed cam selenoid triggered check engine light. Throwing codes because oil has traveled into the wire harness. Body/wire harness replacement as well as affected 02 sensors from oil saturation
Car accelerates suddenly in spite of foot on brake. At times foot was put lightly on the gas and car suddenly accelerated. These incidents happened at least 3 times.
The contact owns a 2013 mercedes benz e350. The contact stated that while in park with the emergency brake engaged, the "risk of rolling away, not in park" warning message displayed. Additionally, the dashboard display screen failed. The vehicle was not taken to the dealer. The manufacture was made aware of the failure. The failure mileage was 8,000 and the current mileage was 10,500.updated 6/18/14the consumer stated she experienced accelerations problems with the vehicle. The dealer was unable to find a problem. Updated 06/24/14
The contact owns a 2013 mercedes-benz e350. While driving 10 mph, the contact's vehicle accelerated without warning and rear ended the preceding vehicle. The air bags did not deploy. The contact sustained minor injuries to the back and neck, but medical attention was not required. A police report was not filed. The vehicle was towed, but not repaired. The manufacturer was made aware of the issue. The failure mileage was 45,700.
My 2013 mercedes e350 w4 exhibited very high engine revving followed by high acceleration which could only be controlled by activating the parking brake. This is the second dangerous incident that has occurred with this car.
The contact owns a 2013 mercedes benz e350. The contact stated that the vehicle experienced unintended acceleration while stopped at a traffic stop light. The vehicle would not immediately respond after depressing the accelerator pedal but would suddenly accelerate forward.additionally, the contact indicated that the failure sporadically occurred when the vehicle was in reverse. The backup camera had also become inoperable. The vehicle was taken to the dealer several times but the failure could not be diagnosed. The manufacturer was notified of the failure.the failure mileage was 3,000.updated 08/18/14*ljthe consumer stated the dealer drove and inspected the car. The acceleration was felt but, did not program to the vehicle's computer. Updated 09/5/2014
The contact owned a 2013 mercedes-benz e350. While driving into the garage at a low speed, the vehicle unintendedly accelerated and crashed into the garage door. The front driver side and foot air bags deployed. A police report was not filed. The driver suffered minor bruises to arm, chest, and neck. Also, suffered severe pain to chest wall. The vehicle was destroyed. The manufacturer was notified. The failure mileage was 13,043. ...updated 04/19/16
The contact owned a 2013 mercedes-benz e350. The contact stated that while her husband had attempted to park the vehicle, the vehicle independently accelerated without warning while his foot was on the brake pedal. The vehicle drove over the parking barrier and continued to accelerate forward for additional 25-30 feet before hitting a tree. The air bags did not deploy upon impact. The driver was not injured in the crash; however, the contact was injured and was treated at a local hospital for injuries to the left side of her ribs. A police report was filed at the scene. The vehicle was totaled at the scene and was initially towed to an independent tow yard; the vehicle was then towed to a salvage yard where it awaited an inspection. The manufacturer had been notified of the failure and the contact was given a case number. A dealer had yet to be notified of the failure. The failure mileage was approximately 120,000.
While parallel parking in front of a small restaurant in a large north texas city the vehicle quickly accelerated backwards at a high speed backwards, climbing over a sidewalk curb an then climbed over a nearly 3 foot high retaining wall. The rear end of the car rested on top of the retaining wall.if the retaining wall between the side walk and the restaurant had not stopped the vehicle it would have likely continued to pick up speed and gone through the restaurant. May have been the cruise control mechanism or related acceleration system.
The contact owns a 2014 mercedes benz e350.the contact stated that while driving at 70 mph, he heard a loud abnormal noise and the sun roof had exploded. The vehicle was taken to the dealer autohaus of peoria mercedes-benz (2322 w wan winkle way, peoria, il 61615, 309-740-0295) who diagnosed the vehicle but failed to inform the contact of the diagnosis as the vehicle was not repaired.the manufacturer was notified of the failure and advised they would contact the dealer.the failure mileage was approximately 36,000. *dt
The panoramic sunroof exploded outward. When it occurred the sound was like someone fired a shotgun next to my head. I was driving northbound on i-25 just south of denver. Had the fabric sunshade not been extended forward so it contained the glass the occupants in the car would have been showered with the sharp shards, which were so sharp the pieces that flew back on the back window and trunk lid left deep scratches on those surfaces. Not sure how much glass was thrown up into the air and impacted traffic behind the car. Think about a motorcycle rider being hit by these flying shards of glass. After the incident i looked on line and found the following link, which details another incident in 2012 that seems to be exactly what i experienced on june 1. Http://www.benzworld.org/forums/w251-r-class/1652488-exploding-sunroof.html<http://www.benzworld.org/forums/w251-r-class/1652488-exploding-sunroof.htmla representative of the mercedes dealership where the car was purchased also confirmed over the phone that the same thing had happened to their service manager while driving a car with a panoramic sunroof. This is not a safe situation with these cars and i hope you'll seriously look into this. Notwithstanding any injuries that may occur from such an incident, the explosive nature of this type of failure could very easily cause a driver to panic and/or be distracted enough to have an accident in traffic. I won't feel safe driving this car now that i am aware of what can happen with this panoramic sunroof over my head. If you'd like to see photos of the damage, i would be happy to e-mail those to you. [xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Suspension issues, i just placed 4 new tires on my car in june of 2018. On dec 28, 2019 my car felt as if someone was unscrewing all of my wheels off and i spent out losing control of the vehicle.i am unable to get mercedes-benz usa to share ground clearance specification for my vehicle. My car has 100.000 miles. Mbusadirected me to the local dealer but the dealer couldn't find the spec. I was told i would receive a call back and never did. I googled info regarding my issues and saw this site and was like wow. It was raining and i was doing 60 miles nothing more.
Tire blew out for no apparent reason.this is the fourth time it has happened since i have owned this vehicle.
The component that failed was the front passenger wheel. The safety of others were not affected, however, because of the nature of the incident, the vehicle had to come to a stop in the middle of the highway and then the driver, my husband, was able to pull the car over to the shoulder. My husband originally thought he had a flat because the car was hard to steer, but upon further investigation after removing the front passenger tire/wheel, he noticed that the wheel had a large crack that had broken away from part of the tire. No warning indicator lights appeared on the dashboard before or during the incident.
Suspension issues, i just placed 4 new tires on my car in june of 2018. On dec 28, 2019 my car felt as if someone was unscrewing all of my wheels off and i spent out losing control of the vehicle.i am unable to get mercedes-benz usa to share ground clearance specification for my vehicle. My car has 100.000 miles. Mbusadirected me to the local dealer but the dealer couldn't find the spec. I was told i would receive a call back and never did. I googled info regarding my issues and saw this site and was like wow.
I first had a tire blow-up in a minor pothole. Got it repaired at the dealership. However, recently i hit another minor pothole in new jersey, and this time, the rim of the wheel cracked! this time i was on the highway with my child in the car seat, and could have gotten into a major accident. I do not think the so called "high performance" wheels are meant for the us roads. The material seems sub-standard. I have complained to mercedes, but the rep did not seem to care or show any concern. I have kept the damaged rim with me if you'd like to see. Sending pictures also. Thanks.
Suspension issues, i just placed 4 new tires on my car in june of 2018. On dec 28, 2019 my car felt as if someone was unscrewing all of my wheels off and i spent out losing control of the vehicle.i am unable to get mercedes-benz usa to share ground clearance specification for my vehicle. My car has 100.000 miles. Mbusadirected me to the local dealer but the dealer couldn't find the spec. I was told i would receive a call back and never did. I googled info regarding my issues and saw this site and was like wow.
The contact owns a 2013 mercedes benz e350. While driving 70 mph, the rims would come out of shape and deform. The vehicle was taken to the dealer where it was diagnosed that the rims failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 8,000.
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