We found the following complaints for MERCEDES-BENZ CLS450 (2020)
Read complaints for MERCEDES-BENZ CLS450 (2020)
The 2020 mercedes cls has a known defect in their 48v system that turns the engine off in locations with high het zones. I was toldby the mercedes service department this has been occurring in arizona, new mexico, florida, nevada and saudi arabia. It's a know issue that they are unable to fix currently. I had my children in the car when i was making a left hand turn in a major intersection and the car just stalled on me, leaving me in a panic to try to start the car again before getting into an accident. Mercedes provided me a loaner while they tried to fix my car. I waited 9 weeks to see if they can fix it, but they are not able to. I have contacted the mercedes dealership as well as the local dealership and told them i no longer want to lease tis vehicle as it is a danger to my family.they would not take the car back nor offer a buyback option. The only option given was a trade in lease, but the options for a car comparable was non existent in the united states as their inventory is extremely limited. I asked again since they had no cars to offer me to get my money back and look for another company.i was told no so i had very little options and took that car back last week. Michael faul the general manager that i have been working with told me in our first meeting that of course they will reimburse me for the 2 months of leases i paid when i didn't have my car. Today i received an email from this mercedes that has a letter attached to this email that said they will pay back the two month's of leases if i sign this release that they are not liable for any damages or if me or my family get hurt they are not responsible. (i have attached letter for your review) i have tried very much to work with mercedes corporate in atlanta as well as the local dealership in scottsdale, az. I feel this is blackmail and a terrible way of hiding a dangerous car.
The 2020 mercedes cls has a known defect in their 48v system that turns the engine off in locations with high het zones. I was toldby the mercedes service department this has been occurring in arizona, new mexico, florida, nevada and saudi arabia. It's a know issue that they are unable to fix currently. I had my children in the car when i was making a left hand turn in a major intersection and the car just stalled on me, leaving me in a panic to try to start the car again before getting into an accident. Mercedes provided me a loaner while they tried to fix my car. I waited 9 weeks to see if they can fix it, but they are not able to. I have contacted the mercedes dealership as well as the local dealership and told them i no longer want to lease tis vehicle as it is a danger to my family.they would not take the car back nor offer a buyback option. The only option given was a trade in lease, but the options for a car comparable was non existent in the united states as their inventory is extremely limited. I asked again since they had no cars to offer me to get my money back and look for another company.i was told no so i had very little options and took that car back last week. Michael faul the general manager that i have been working with told me in our first meeting that of course they will reimburse me for the 2 months of leases i paid when i didn't have my car. Today i received an email from this mercedes that has a letter attached to this email that said they will pay back the two month's of leases if i sign this release that they are not liable for any damages or if me or my family get hurt they are not responsible. (i have attached letter for your review) i have tried very much to work with mercedes corporate in atlanta as well as the local dealership in scottsdale, az. I feel this is blackmail and a terrible way of hiding a dangerous car.
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