We found the following complaints for MERCEDES-BENZ C300 (2017)
Read complaints for MERCEDES-BENZ C300 (2017)
The contact owned a 2017 mercedes-benz c300. While at a stop light, the contact's vehicle was involved in an head on collision. The driver's air bag deployed, but not to full capacity. The contact sustained head and neck injuries that required medical attention. A police report was filed. The vehicle was towed to a tow yard. The vehicle was not diagnosed. The vehicle was destroyed. The manufacturer and dealer were not notified of the failure. The approximate failure mileage was 14,000.
Takata recall. What is considered to be a "timely manner" for the dealer to fix a car?
I was in a car accident on june 30,2021. A car collided into my drivers side at the front left wheel. My airbags did not deploy and i was injured. My injuries consisted of neck, shoulder, and lower back. I was also thrown to the passenger side of the vehicle because my seat belt did not seem to lock. Thank you, [xxx]email- [xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2017 mercedes-benz c300. The contact received notification of nhtsa campaign number: 17v627000 (air bags). The contact called mercedes-benz of georgetown at 512-930-6150 (located at 7401 n interstate 35 frontage rd, georgetown, tx 78626) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2017 mercedes benz c300.the contact stated that while driving approximately 20 mph, was broadsided on the passenger side by another vehicle. The frontal air bags deployed, but the air bag under the dashboard of the driver side deployed with such force that caused lacerations and second degree burns on the drivers legs. The police was present and a report number: 38-18-85 was filed. The driver was transported to the hospital by ambulance, treated and released. The vehicle was towed to an impound lot, the insurance company labeled the vehicle destroy. The vehicle was not taken to the dealer for a diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 8,000. The vin was unavailable.
The contact owns a 2017 mercedes-benz c300. The contact received notification of nhtsa campaign number: 17v627000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-benz of buffalo (8185 main st, willamsville, ny) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2017 mercedes-benz c300. The contact stated that there were three recalls on the vehicle regarding the air bags and electrical system. The vehicle was remedied for an air bag recall; however, the parts had not been available within a reasonable time frame. The dealer (mercedes-benz of west houston, 1025 hwy 6, houston, tx 77079, (281) 492-5800) was unable to determine when the parts would be supplied for the other two recalls. The manufacturer was contacted. The nhtsa campaign information. The contact had not experienced a failure.
Takata recallseatbelt issueswarranty items /electricalno response from dealer after repeated emails
While driving the care, i noticed the seat belt light remained on despite being buckled and the passenger air was not set despite my wife sitting in the seat. I found this odd, contacted the dealership for service and researched if the car had a recall...this car did have a recall and was sold while in active recall status. Federal law explicitly prohibits dealerships from selling a new car if a pending recall hasn't been performed. As, a result, i no longer want this car because the car should not have been sold until the recall was prepared. But, more so because the remedy to repair this car is not until march of 2017.
Since i bought in february 2017 brand new 2017 mercedes benz c300 convertible in one year of ownership i had to bring my car several times for services like, the convertible top would not work, the mirrors would not fold, the steering wheel would not adjust, electronical issues like connecting my cell phone to the car.( i had the top got replaced only after couple of months after i purchased the car.)today april 27 2018 i could not start the car in the morning to go to work, the display was showing the key is not detected( had to exit the car couple of times, with the key and try again to start the car until it finally worked).had my top open while was driving to work and once parked the top would not close, and again had to exit the car lock unlock an try again couple of times before if finally closed. I did receive a letter saying that the car was defefected, and that the airbag on the drivers seet may not work, i'll attach the letter ( brought for services) but it's seems that they didn't fix the problem.also the tire pressure every couple of weeks it's low, and the display would show sometimes that the seet is not firm or steady.i bought a brand new car to feel safe and do not feel that way.
I hit a bear in montana in my 2017 mercedes c300 at 86mph and destroyed the front of my car. The seatbelts deployed and wrenched us into our seats and smoke came out of the front air vents but the airbags did not go off. On the dash the vehicles stated that the airbags in all 4 zones in the car malfunctioned and service is required. Mercedes is stating that the light is from a seatbelt error code but the dash did not say anything about srs or seatbelts. I do not want to put my family back in the car and do not feel it should be repaired. Please see attached photos of the error messages on the dash. I do not know how i can hit something that hard and not have them deploy. Mercedes is doing an internal investigation but they have not given me the results of that and it has been over 3 weeks. Vehicle was in for a airbag recall not takata related on january of 2018 and this was supposed to have been repaired.
The contact owns a 2017 mercedes-benz c300. The contact received notification of nhtsa campaign number: 21v058000 (communication, electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer claimed that the manufacturer was responsible for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
On 7/30/18 i was stranded in the middle of the street after the coolant malfunction light came on. The car began overheating, and there was no ac. I waited for roadside assistance more than 3 hours. I was informed of the incorrect positioning of the alternator from manufacturing, which resulted in multiple lights on cluster. They found the engine belt fell off & replaced the v-belt. They performed li13.22-p-060187, and released stress of alternator and corrected torque. They also worked on a campaign/recall (#2018070005) i had not been informed of.on 3/15/19 during the scheduled 20k service, they tested battery test code with cabin filters wipers and brake fluid service and performed a vehicle inspection.on 3/19/19, 4 days after the scheduled 20k service, i was stranded in the middle of us1 during rush hour traffic on my way to work. The coolant light came again. Thankfully, i safely avoided an accident after the car turned off in the middle of the street. The report showed a weak crank & battery message on the cluster display. They tested the battery and found code hr250bt-dad4lfb stating, 'replace battery'. They removed a0019820208 date 45/16 and installed a0019829108 date 03/18. The drive belt had come off the drive system & found li13.22-p-060187, which stated they needed to perform an alignment procedure of the alternator and installed a new belt for the 2nd time. The belt actually caused damage to the tensioning device, which resulted in them replacing the tensioner, and performing the instruction for li. They test drove the car & said it was fixed. On 4/4/19, just 3 days after picking up my car, it turned off on my again in the middle of us1. The battery light came on and a message popped up stating that the system would shut down in 3 minutes. I was lucky enough to avoid an accident on a congested road.
The contact owned a 2017 mercedes-benz c300c. The contact stated that while the vehicle was parked, they were informed that their vehicle was on fire. The vehicle's console had caught on fire. The contact stated the fire department had put out the fire. The vehicle was deemed totaled due to the entire inside being completely burned. There were no injuries. A report was filed by the fire department stating that the fire was caused by electrical failures. The dealer (mercedes-benz of stevens creek4500 stevens creek blvd, san jose, ca 95129; (408) 641-4610) was made aware of the failure and informed the contact that their vehicle was not included in nhtsa campaign number:17v114000 (electrical system, engine and engine cooling). The contact stated that approximately, two months ago a fuse line underneath the front passenger seat had failed and needed to be replaced. The vehicle was repaired at the dealer mentioned above. The manufacturer was made aware of the failure and a case was opened regarding the matter. The approximate failure mileage was 53,000.
The contact owns a 2017 mercedes-benz c300. The contact received notification of nhtsa campaign number: 17v114000(electrical system, engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The mercedes-benz of coral gables dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2017 mercedes-benz c300w. The contact received notification of nhtsa campaign number: 17v114000 (electrical system, engine and engine cooling). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called mercedes-benz of beverly hills at (310) 659-2980 (9250 beverly blvd, beverly hills, ca 90210) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was notified and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2017 mercedes-benz c300. The contact received notification of nhtsa campaign number: 17v114000 (electrical system, engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer (mercedes-benz of el cajon located at 875 el cajon blvd, el cajon, ca 92020; (619) 365-9439) where it was confirmed that the parts were not available for the recall remedy until october of 2017. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2017 mercedes-benz c300. The contact received notification of nhtsa campaign number: 17v114000 (electrical system, engine and engine cooling). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact spoke with keyes european (5400 van nuys blvd, van nuys, ca 91401) who stated that they had no information and that the contact should call the manufacturer. The manufacturer was made aware of the issue and stated that the vehicle was safe to drive. There was no time estimate regarding part availability. The contact had not experienced a failure. Vin tool confirms parts not available.
The 2017 mercedes-benz c300 vehicle suffered a complete loss of power/electrics while in motion at speed and in traffic, causing the vehicle to unexpectedly stop on two separate occasions. The loss of all electrical supply leaves the vehicle immobile, without warning indicators and cannot be moved. The first incident was around 5pm in a busy road junction in the dark, with limited lighting. As the vehicle is black colored it it is difficult to see in these circumstances. The second incident was at another busy road junction in heavy traffic, at midday on a saturday. On both occasions the police had to attend as the immobilized vehicle posed a serious hazard with a risk of causing a collision to other road users. The approximate times to get the vehicle removed from the road in these two incidents were between 45 - 60 minutes. The period between the two incidents was 11 days. The day following then first incident, the vehicle was inspected by a mercedes dealership, who had the vehicle in their possession for five days. Initially they stated that they had not found a cause for the loss of all electrical power in the vehicle. Subsequently when pressed on the matter, they stated the cause was a connection problem to the positive terminal on the battery. In good faith the vehicle was collected by me and driven without any apparent problem for four days, prior to the second incident. The mileage driven in that period was less than 100 miles in total. This vehicle poses a serious risk to the driver, passengers and other road users.
Piston 1 cracked at 48,000 miles. Mb told owner that the engine had to be replaced but when finding out that the warranty was up at 50,000 they replaced the piston instead. Car is still shaking at idle and rough ride. Engine shakes and jerks.
Takata recall. The contact owns a 2017 mercedes-benz c300. The contact stated that there were three recalls on the vehicle regarding the air bags and electrical system. The vehicle was remedied for an air bag recall; however, the parts had not been available within a reasonable time frame. The dealer (mercedes-benz of west houston, 1025 hwy 6, houston, tx 77079, (281) 492-5800) was unable to determine when the parts would be supplied for the other two recalls. The manufacturer was contacted. The nhtsa campaign information. The contact had not experienced a failure.
Light came on tonight and stayed on, collinsion prevention assist inoperable. Car has been involved in any collision for this system to quit out of the blue
Vehicle horn will not function when ignition switch is in off position.
The contact owns a 2017 mercedes-benz c300. The contact stated that the vehicle was equipped with the push to start feature. When the vehicle was started, it vibrated abnormally. The contact stated that the vehicle was taken to hendrick motors of charlotte-mercedes benz (5201 e independence blvd, charlotte, nc 28212, (704) 909-6941). The contact was informed that the vehicle performed as intended. The vehicle was included in nhtsa campaign number: 17v114000 (electrical system, engine and engine cooling). The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 40.
The contact owns a 2017 mercedes-benz c300. When the contact started the vehicle with the mobile app, she noticed a fuel odor emitting from the vehicle. When the vehicle was started manually, the odor was not present. The contact took the vehicle to park place motorcars dallas (located at 6113 lemmon ave, dallas, tx 75209, 877-475-5033) where it was diagnosed that the fuel hose was leaking and needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 55,000.
Takata recallseatbelt issueswarranty items /electricalno response from dealer after repeated emails
Since i bought in february 2017 brand new 2017 mercedes benz c300 convertible in one year of ownership i had to bring my car several times for services like, the convertible top would not work, the mirrors would not fold, the steering wheel would not adjust, electronical issues like connecting my cell phone to the car.( i had the top got replaced only after couple of months after i purchased the car.)today april 27 2018 i could not start the car in the morning to go to work, the display was showing the key is not detected( had to exit the car couple of times, with the key and try again to start the car until it finally worked).had my top open while was driving to work and once parked the top would not close, and again had to exit the car lock unlock an try again couple of times before if finally closed. I did receive a letter saying that the car was defefected, and that the airbag on the drivers seet may not work, i'll attach the letter ( brought for services) but it's seems that they didn't fix the problem.also the tire pressure every couple of weeks it's low, and the display would show sometimes that the seet is not firm or steady.i bought a brand new car to feel safe and do not feel that way.
When the car is in the a feature, where it turns on and off when not in motion, it gets stuck in that mode as if a magnet is holding it in that position. It will not move, it stalls. I turn it off and turn it back on and sometimes it still will not move, sometimes, it will not turn back on. This has happened on several different occasions. Once, i pulled to the side of my mailbox to pick up mail, and another occasion i pulled into my garage, and it stopped, and would not turn on. This is very dangerous, i would hate to be in traffic, railway crossing, ir stop sign and this occurred. Peoples lives have been lost due to this issue. One lady was hit by a train when this same situation occurred and lost her life. I am very concerned for my safety and of my grandkids whom i transport in this car. It also seems that something is wrong with the gears. Sometimes, i put it in reverse and it sits there. I put it in drive and it will not move. I feel very unsafe in this vehicle. Please help.
The contact owns a 2017 mercedes-benz c300. The contact received notification of nhtsa campaign number: 21v058000 (communication, electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer claimed that the manufacturer was responsible for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2017 mercedes-benz c300a. The contact received notification of nhtsa campaign number: 174v114000 (electrical system, engine, and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called mercedes-benz of san antonio (9600 san pedro ave, san antonio, tx 78216 (210) 920-3235) and was informed that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2017 mercedes-benz c300. The contact received notification of nhtsa campaign number: 17v114000 (engine and engine cooling, electrical system). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted and the manufacturer was not notified. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2017 mercedes-benz c300. The contact received notification of nhtsa campaign number: 17v114000 (electrical system, engine and engine cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
So i just got my mercedes benz c300 4matic i only have 44,711 miles on it and i barely drive it, so today i was driving and the whole day things were great and i stopped at a store got back in and it says 'power steering malfunction' i was on a street in the city, i'm on confused on how this is happening to a car i just got from the dealership that is practically new, now let me mention that this is a on and off issue through out this whole day it has came on and off twice
Sudden acceleration after pulling very slowly into parking space.almost stopped. Car suddenly accelerated, jumped a curb from, went up an embankment and hit a tree.was able to reverse and back down. It will take a month for body work. Notified mercedes dealer. They will run diagnostics on jan. 7.
2017 mercedes c300 coupe 49,000 miles. This car has been to the service center 10 times for engine problems " vibratiing, jerking, shaking and ticking" last visit at hoehn mercedes,. Service tech said that these engines automatically vibrate and jerk and that is just the nature of the beast?? wtheck???!! have already had piston 1 crack and break, mechanic never found the broken piece. Car is much worse since that repair. Hoehnn mb told me that they were replacing the engibe but whwn i picked up the van they said they decided just to replace piston #1
The contact owns a 2017 mercedes-benz c300. The contact received notification of nhtsa campaign number: 17v114000 (electrical system, engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer (mercedes-benz of el cajon located at 875 el cajon blvd, el cajon, ca 92020; (619) 365-9439) where it was confirmed that the parts were not available for the recall remedy until october of 2017. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2017 mercedes-benz c300a. The contact received notification of nhtsa campaign number: 174v114000 (electrical system, engine, and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called mercedes-benz of san antonio (9600 san pedro ave, san antonio, tx 78216 (210) 920-3235) and was informed that parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2017 mercedes-benz c300. The contact received notification of nhtsa campaign number: 17v114000 (electrical system, engine and engine cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
Car started to vibrate at idle then graduated to shaking at all times even during acceleration. Acceleration very slow, stuck feeling. Brought to mercedes at 28k miles. They stated it is a cracked piston in cylinder 1. This is apparently a very common issue with this engine but there are no recalls yet.
The contact owns a 2017 mercedes-benz c300. The contact received notification of nhtsa campaign number: 17v114000(electrical system, engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The mercedes-benz of coral gables dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
Vehicle wonā€™t start or hard to start
The contact owns a 2017 mercedes-benz c300. The contact stated that the vehicle was equipped with the push to start feature. When the vehicle was started, it vibrated abnormally. The contact stated that the vehicle was taken to hendrick motors of charlotte-mercedes benz (5201 e independence blvd, charlotte, nc 28212, (704) 909-6941). The contact was informed that the vehicle performed as intended. The vehicle was included in nhtsa campaign number: 17v114000 (electrical system, engine and engine cooling). The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 40.
When the car is in the a feature, where it turns on and off when not in motion, it gets stuck in that mode as if a magnet is holding it in that position. It will not move, it stalls. I turn it off and turn it back on and sometimes it still will not move, sometimes, it will not turn back on. This has happened on several different occasions. Once, i pulled to the side of my mailbox to pick up mail, and another occasion i pulled into my garage, and it stopped, and would not turn on. This is very dangerous, i would hate to be in traffic, railway crossing, ir stop sign and this occurred. Peoples lives have been lost due to this issue. One lady was hit by a train when this same situation occurred and lost her life. I am very concerned for my safety and of my grandkids whom i transport in this car. It also seems that something is wrong with the gears. Sometimes, i put it in reverse and it sits there. I put it in drive and it will not move. I feel very unsafe in this vehicle. Please help.
The contact owns a 2017 mercedes-benz c300. The contact received notification of nhtsa campaign number: 17v114000 (electrical system, engine and engine cooling). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact spoke with keyes european (5400 van nuys blvd, van nuys, ca 91401) who stated that they had no information and that the contact should call the manufacturer. The manufacturer was made aware of the issue and stated that the vehicle was safe to drive. There was no time estimate regarding part availability. The contact had not experienced a failure. Vin tool confirms parts not available.
"takata recall" i had my 2017 mercedes benz c300 fir only a few months and i haveexperience 4 encounters as to where my vehicle wouldnt start back up while sitting inside of my vehicle for at least 2 to 3 mins its like being locked inside of my owncar everything completely shuts down the engine nor push start wouldnt work my car is always parked for small periods of time wgen this incident took place i took it over to the mercedes-benz dealer and i was told my car is new and it does that time to time
The contact owns a 2017 mercedes-benz c300. The contact received notification of nhtsa campaign number: 17v114000 (engine and engine cooling, electrical system). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted and the manufacturer was not notified. The contact had not experienced a failure. Vin tool confirms parts not available.
Piston 1 cracked at 48,000 miles. Mb told owner that the engine had to be replaced but when finding out that the warranty was up at 50,000 they replaced the piston instead. Car is still shaking at idle and rough ride. Engine shakes and jerks.
The contact owns a 2017 mercedes-benz c300w. The contact received notification of nhtsa campaign number: 17v114000 (electrical system, engine and engine cooling). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called mercedes-benz of beverly hills at (310) 659-2980 (9250 beverly blvd, beverly hills, ca 90210) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was notified and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Light came on tonight and stayed on, collinsion prevention assist inoperable. Car has been involved in any collision for this system to quit out of the blue
The contact owns a 2017 mercedes benz c300. The contact stated that while the heater was activated, there was an abnormal fuel odor coming from the vents into the vehicle.the vehicle was not taken to a dealer or mechanic to be diagnosed. The contact stated that the fuel odor only occurred during the winter. The contact also stated that the fuel tank hose clip that goes to the engine became loose and cause the fuel odor to penetrate inside the vehicle. The manufacturer was contacted. The vehicle was not repaired. The approximate failure mileage was 55,000.## vin passed ## mercedes-benz 2017c300 ##
Exhaust was coming into the car for month. When i started the car to let it warm up in winter months, i would get in and wonder why i smelled gas or fumes. Figured it was from sitting. No dashboard lights came on, no c02 sensors if there are any, nothing came on in the interior to warn me there was an insane. One person told me the part was 'defective' another person told my boyfriend the part was 'split most likely from road conditions' - this put my life and my 10 year old's life at risk. It really needs to be checked out because the c300 coupe is riddled with small iddues
The contact owns a 2017 mercedes-benz c300. When the contact started the vehicle with the mobile app, she noticed a fuel odor emitting from the vehicle. When the vehicle was started manually, the odor was not present. The contact took the vehicle to park place motorcars dallas (located at 6113 lemmon ave, dallas, tx 75209, 877-475-5033) where it was diagnosed that the fuel hose was leaking and needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 55,000.
Mb usa extended the warranty coverage on the low pressure fuel hoses that connects to the high pressure fuel pump. The reason is "under certain cold ambient conditions during a cold start of the engine, the low pressure fuel hose at that connection may experience slight fuel weeping". Mb usa, however, ruled out a safety risk. Nhtsa needs to investigate it. If mb usa found the fuel pressure line is defective, they needed to do a recall. I believe it must be a recall as fuel leaks is not only a safety risk but also a serious health hazard to the occupants. What if the occupants have sinusitis and don't smell well. What if the leaks is too small to smell enough but can still be a health issue.
Gas leaking is common issue and when turning car on there is a gas smell. When turning heat on there is a gas smell. Mercedes benz said there is a lot of issues with the clamps. It is a common issue. Can cause fire.
A fuel line in the engine compartment just above the skid plate on the drives side just right of the front wheel well leaks fuel where the line is crimped coming from the high pressure fuel pump. Fuel collects on the skid plate and when a stop at idea produces a strong fuel smell in the cabin of the car
When the car is in the a feature, where it turns on and off when not in motion, it gets stuck in that mode as if a magnet is holding it in that position. It will not move, it stalls. I turn it off and turn it back on and sometimes it still will not move, sometimes, it will not turn back on. This has happened on several different occasions. Once, i pulled to the side of my mailbox to pick up mail, and another occasion i pulled into my garage, and it stopped, and would not turn on. This is very dangerous, i would hate to be in traffic, railway crossing, ir stop sign and this occurred. Peoples lives have been lost due to this issue. One lady was hit by a train when this same situation occurred and lost her life. I am very concerned for my safety and of my grandkids whom i transport in this car. It also seems that something is wrong with the gears. Sometimes, i put it in reverse and it sits there. I put it in drive and it will not move. I feel very unsafe in this vehicle. Please help.
On 7/30/18 i was stranded in the middle of the street after the coolant malfunction light came on. The car began overheating, and there was no ac. I waited for roadside assistance more than 3 hours. I was informed of the incorrect positioning of the alternator from manufacturing, which resulted in multiple lights on cluster. They found the engine belt fell off & replaced the v-belt. They performed li13.22-p-060187, and released stress of alternator and corrected torque. They also worked on a campaign/recall (#2018070005) i had not been informed of.on 3/15/19 during the scheduled 20k service, they tested battery test code with cabin filters wipers and brake fluid service and performed a vehicle inspection.on 3/19/19, 4 days after the scheduled 20k service, i was stranded in the middle of us1 during rush hour traffic on my way to work. The coolant light came again. Thankfully, i safely avoided an accident after the car turned off in the middle of the street. The report showed a weak crank & battery message on the cluster display. They tested the battery and found code hr250bt-dad4lfb stating, 'replace battery'. They removed a0019820208 date 45/16 and installed a0019829108 date 03/18. The drive belt had come off the drive system & found li13.22-p-060187, which stated they needed to perform an alignment procedure of the alternator and installed a new belt for the 2nd time. The belt actually caused damage to the tensioning device, which resulted in them replacing the tensioner, and performing the instruction for li. They test drove the car & said it was fixed. On 4/4/19, just 3 days after picking up my car, it turned off on my again in the middle of us1. The battery light came on and a message popped up stating that the system would shut down in 3 minutes. I was lucky enough to avoid an accident on a congested road.
When idling at the light. The car would shut itself off. All the warning lights will come on. I then have to restart the car with the push start to reset it. Then it'll work fine. I have been to mercedes dealership in new rochelle for four times about this issue. They changed the battery the first time. Two days later the situation occurred again. Then the second and third time they gave me back the car and said they didn't see anything wrong because no codes popped up. Both times i took the car back and the situation occurred again.this problem has occurred over 30times since over 29,000 miles.the dealership is trying to figure out the issue and right now i am in a loaner vehicle on the fourth time that i have given my car in for service because of this situation. The incident is dangerous in that one time i was in an intersection and it shut off on me. Cars going the opposite way almost hit me because of my reaction time to put the car on start and then restart the car. This can be potentially dangerous for possible accidents. In addition, i have looked online and similar problems have occurred with older models and other models.
I was in a car accident on june 30,2021. A car collided into my drivers side at the front left wheel. My airbags did not deploy and i was injured. My injuries consisted of neck, shoulder, and lower back. I was also thrown to the passenger side of the vehicle because my seat belt did not seem to lock. Thank you, [xxx]email- [xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Takata recallseatbelt issueswarranty items /electricalno response from dealer after repeated emails
Rear driver side seat belt not locking and can not depress unlocking button. Doesn't lock before starting nor after car is started and driving. Just purchased car 4 months ago back seat never used.*dt
I hit a bear in montana in my 2017 mercedes c300 at 86mph and destroyed the front of my car. The seatbelts deployed and wrenched us into our seats and smoke came out of the front air vents but the airbags did not go off. On the dash the vehicles stated that the airbags in all 4 zones in the car malfunctioned and service is required. Mercedes is stating that the light is from a seatbelt error code but the dash did not say anything about srs or seatbelts. I do not want to put my family back in the car and do not feel it should be repaired. Please see attached photos of the error messages on the dash. I do not know how i can hit something that hard and not have them deploy. Mercedes is doing an internal investigation but they have not given me the results of that and it has been over 3 weeks. Vehicle was in for a airbag recall not takata related on january of 2018 and this was supposed to have been repaired.
For the past several weeks the seat belt warning light goes on and the chime sounds intermittently while i am driving with the driver seat belt engaged.also; while this is happening, the seat belt pretensioner repeatedly deactivates and activates. The vehicle is available for inspection at my home in pleasant view, utah. Can my safety be compromised if the pretensioner is not activated?will the driver air bag function if it thinks the seat is empty? the mercedes dealer was no help; all the customer service person could tell me was there was not a recall on my vehicle."just make an appointment and we will do a diagnostic inspection for $179." i have made an appointment with my local mechanic on thursday, july 29, and hope that he can fix it.
2017 mercedes-benz c300 coupe. Seatbelt "pre-tensioner", part of mercedes' pre-safe feature that tightens the seatbelt to remove slack when you click the seatbelt in, doesn't always work.
The contact owns a 2017 mercedes-benz c300. The contact stated while starting the vehicle, the front seat belt pretensioner failed. Upon investigation, the contact associated the failure with nhtsa campaign number: 17v251000 (seat belts) however, the vin was not included. The vehicle was not taken to the local dealer. The manufacturer was informed of the failure and informed the contact since the vehicle was not included in the recall, the vehicle owner was responsible for the cost of the repairs. The failure mileage was approximately 20,000.## vin passed ## mercedes-benz 2017 c300c4 ##
The contact owns a 2017 mercedes-benz c300. The contact stated that the driverā€™s and passengerā€™s side front seat belts failed to retract upon release. Due to the failure, the seat belts would fall to the floor upon release from the buckle. The contact then received notification of nhtsa campaign number: 21v032000 (seat belts). The contact had taken the vehicle to the dealer and had the recall serviced however, upon return of the vehicle, the failure persisted. The contact returned the vehicle to the dealer where he was informed that the retractor assembly needed to be replaced. The contact was informed that the seat belt retractors were not under recall. The contact was provided an estimate for the repair which he declined. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 20,000.
When the car is not moving and you are ready to leave the car you press the power button to turn it off, the car "sometimes" goes into neutral not park and starts moving when you are getting ready to exit the vehicle, even knowing that it does have a button for park button on the gear shifter. It should by default go into park not neutral all my other cars that are key less when you press the button to turn the car it off goes by default to park regardless of pressing the park button on the vehicle.i have express this to mb and they don't seam to be concern about this, specialty when we have different vehicles in this household that all of them go into park.
11 months old car and around 3,000 miles - check brake pad warning went off. Will take the car to the dealer to fix the issue.
Steering wheel malfunction.car parked at garage and when i went to start i got the malfunction message and the steering wheel would not turn. I called mercedes and they will tow the car tomorrow.for a brand new 2017 mercedes this is unacceptable.
Power steering failed while driving nearly causing a multi car accident.
So i just got my mercedes benz c300 4matic i only have 44,711 miles on it and i barely drive it, so today i was driving and the whole day things were great and i stopped at a store got back in and it says 'power steering malfunction' i was on a street in the city, i'm on confused on how this is happening to a car i just got from the dealership that is practically new, now let me mention that this is a on and off issue through out this whole day it has came on and off twice
The contact owns a 2017 mercedes-benz c300. The contact received notification of nhtsa campaign number: 18v850000 (steering). The contact called keyes european mercedes-benz at 818-574-5053 (located at 5400 van nuys blvd, sherman oaks, ca 91401) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failurethe vin was not provided.
On 7/30/18 i was stranded in the middle of the street after the coolant malfunction light came on. The car began overheating, and there was no ac. I waited for roadside assistance more than 3 hours. I was informed of the incorrect positioning of the alternator from manufacturing, which resulted in multiple lights on cluster. They found the engine belt fell off & replaced the v-belt. They performed li13.22-p-060187, and released stress of alternator and corrected torque. They also worked on a campaign/recall (#2018070005) i had not been informed of.on 3/15/19 during the scheduled 20k service, they tested battery test code with cabin filters wipers and brake fluid service and performed a vehicle inspection.on 3/19/19, 4 days after the scheduled 20k service, i was stranded in the middle of us1 during rush hour traffic on my way to work. The coolant light came again. Thankfully, i safely avoided an accident after the car turned off in the middle of the street. The report showed a weak crank & battery message on the cluster display. They tested the battery and found code hr250bt-dad4lfb stating, 'replace battery'. They removed a0019820208 date 45/16 and installed a0019829108 date 03/18. The drive belt had come off the drive system & found li13.22-p-060187, which stated they needed to perform an alignment procedure of the alternator and installed a new belt for the 2nd time. The belt actually caused damage to the tensioning device, which resulted in them replacing the tensioner, and performing the instruction for li. They test drove the car & said it was fixed. On 4/4/19, just 3 days after picking up my car, it turned off on my again in the middle of us1. The battery light came on and a message popped up stating that the system would shut down in 3 minutes. I was lucky enough to avoid an accident on a congested road.
Problem "power steering malfunction" . Frist time of this happened was from may 17, 2018,the steering wheel cannot move when the vehicle was start up.second time is today,oct 16,2018. When i start up the cat, "power steering malfunction" come up on screen.think if steering cannot turning while driving on highway, what will happen! one of my friend boss had same problem while he is turning on the road and hit the wall!
The contact owns a 2017 mercedes-benz c300. The contact received notification of nhtsa campaign number: 21v197000 (structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 60 mph, the sunroof panel detached from the vehicle. The approximate failure mileage was 39,000. Parts distribution disconnect.
Front panel glass of panoramic sunroof flew off the car as i was driving on the highway.
The contact owns a 2017 mercedes-benz c300. While driving approximately 35 mph, the glass moon roof suddenly exploded, causing glass to enter the cabin of the vehicle. There were no injuries. The vehicle was taken to mercedes-benz of loveland (4040 byrd dr, loveland, co), but the cause of the failure was not determined. The manufacturer was not notified. The failure mileage was 9,000.
Sudden acceleration after pulling very slowly into parking space.almost stopped. Car suddenly accelerated, jumped a curb from, went up an embankment and hit a tree.was able to reverse and back down. It will take a month for body work. Notified mercedes dealer. They will run diagnostics on jan. 7.
I hit a bear in montana in my 2017 mercedes c300 at 86mph and destroyed the front of my car. The seatbelts deployed and wrenched us into our seats and smoke came out of the front air vents but the airbags did not go off. On the dash the vehicles stated that the airbags in all 4 zones in the car malfunctioned and service is required. Mercedes is stating that the light is from a seatbelt error code but the dash did not say anything about srs or seatbelts. I do not want to put my family back in the car and do not feel it should be repaired. Please see attached photos of the error messages on the dash. I do not know how i can hit something that hard and not have them deploy. Mercedes is doing an internal investigation but they have not given me the results of that and it has been over 3 weeks. Vehicle was in for a airbag recall not takata related on january of 2018 and this was supposed to have been repaired.
I have leased a car from the torrance mbz on pacific coast highway.i have had this car for about a year and a half and i have 12k mileage on this car.last week i noticed that my front tires treads are wearing out and they are becoming flat.they are original tires.on 11/11/17 i took it to the dealer to rotate they said they can't because they 2 different sizes so they cant rotate them they give me an estimate of 365.00 for each tires to replace.i asked the associate of the dealer why is this happening i only have 12k miles.i have been leasing cars since 1997 and never had problem with anything just normal service no tire problem and the shocking thing is that the car has 12k miles. The manufacture for the tires is pirelli and my tire brand name is p zero.i came home and went to the pirelli they said it's normal and they gave me a claim number # [xxx] to take it to the dealer to give me discount. It was shocking to me when they said it's normal. I don't think so specially with the low mileage if i had over 50k then maybe.like i said i have had cars before and never had problem with tires nor to change anything.i am a little tight in financial 365.00 for each tires and plus the costs it's a little too much for me to pay.i am fling this complaint hoping that you could hear me and help me out please.this is not fair specially i am so disappointed with the answer i got from the pirelli company.information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
I was driving on the highway doing about 55 mph and it felt like something fell out of the sky and landed on the car, i instantly thought that i hit something but i didn't it was followed by a loud sound that sounded like a gunshot followed by the entire glass roof panel exploding and crashing down into in me cause multiple cuts and caused me to swerve on the highway.## vin passed ## mercedes-benz 2017 ##
In late october 2019, i was driving on the freeway at 70 mph.my panoramic sunroof suddenly blow up with a loud sound.mercedes claimed that a rock or someone shot bbgun at my car.however, i read from multiple sources that this happen often with the mercedes's panoramic roof.lucky for me, my family was not in the car at the time.
Windshield quality does not meet my expectation. My windshield cracked within a couple months by a piece of rock on the road while driving on freeway.
Since i bought in february 2017 brand new 2017 mercedes benz c300 convertible in one year of ownership i had to bring my car several times for services like, the convertible top would not work, the mirrors would not fold, the steering wheel would not adjust, electronical issues like connecting my cell phone to the car.( i had the top got replaced only after couple of months after i purchased the car.)today april 27 2018 i could not start the car in the morning to go to work, the display was showing the key is not detected( had to exit the car couple of times, with the key and try again to start the car until it finally worked).had my top open while was driving to work and once parked the top would not close, and again had to exit the car lock unlock an try again couple of times before if finally closed. I did receive a letter saying that the car was defefected, and that the airbag on the drivers seet may not work, i'll attach the letter ( brought for services) but it's seems that they didn't fix the problem.also the tire pressure every couple of weeks it's low, and the display would show sometimes that the seet is not firm or steady.i bought a brand new car to feel safe and do not feel that way.
"takata recall" i had my 2017 mercedes benz c300 fir only a few months and i haveexperience 4 encounters as to where my vehicle wouldnt start back up while sitting inside of my vehicle for at least 2 to 3 mins its like being locked inside of my owncar everything completely shuts down the engine nor push start wouldnt work my car is always parked for small periods of time wgen this incident took place i took it over to the mercedes-benz dealer and i was told my car is new and it does that time to time
I had an injury in the military and it left me with some form of tbi.the chemicals in the car from the time of purchase to the time of sell left me with a large amount of amnesia and at times pain throughout the body, its not something that's easily remedied.the times from the chemicals in the vehicle always caused a problem.i don't know what else to do.
Front panel glass of panoramic sunroof flew off the car as i was driving on the highway.
So i just got my mercedes benz c300 4matic i only have 44,711 miles on it and i barely drive it, so today i was driving and the whole day things were great and i stopped at a store got back in and it says 'power steering malfunction' i was on a street in the city, i'm on confused on how this is happening to a car i just got from the dealership that is practically new, now let me mention that this is a on and off issue through out this whole day it has came on and off twice
While driving the care, i noticed the seat belt light remained on despite being buckled and the passenger air was not set despite my wife sitting in the seat. I found this odd, contacted the dealership for service and researched if the car had a recall...this car did have a recall and was sold while in active recall status. Federal law explicitly prohibits dealerships from selling a new car if a pending recall hasn't been performed. As, a result, i no longer want this car because the car should not have been sold until the recall was prepared. But, more so because the remedy to repair this car is not until march of 2017.
My windshield cracked the 2nd day i had the vehicle. " sept 2017".i have informed the mb mechanic several times and he did nothing after many failed attempts with mercedes of el cajon i asked to be placed with a new service advisor. Recieved my new windshield in feb 2018 already having problems. Little cracks are starting to form again. Not happy with my purchase. Definitly not happy with this dealership.
On august 18th, 2021 the roof panel between the windshield and the panoramic roof completely detached while driving on the highway. Luckily no accidents or injuries are reported. Safety recall for this issue has been issued since march 2021 but the factory hasn't produced the parts to send to the dealerships to make the necessary repair to this day. The car is currently unusable and unsafe to drive. Even if the dealership attempts to re-attach another panel they won't have the right adhesive, instructions, and panels that the engineers in the mercedes factory redesigned to remedy this issue.
Vin: [xxx] year: 2017 make: mercedes-benz model: c300wnhtsa recall number: 21v058 recall date: february 26, 2021manufacturer recall number: 2021030015hi my name is [xxx]. I'm here to complaint about my dealer didn't not help me for recall. My recall is the software design of the communication module may fail to communicate the correct vehicle s location for the emergency call system ("ecall") in the event of a crash. I tried to do this recall asap otherwise i cannot do business for my car. They keep told me it will automatically update, eta 4/26. But i keep waiting. Nothing happen. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Sunroof explosion took place in transit to delivery to my home in centerville, ohiofrom houston, texas.it was stationaryinside of enclosed transit vehicle.
Sudden acceleration after pulling very slowly into parking space.almost stopped. Car suddenly accelerated, jumped a curb from, went up an embankment and hit a tree.was able to reverse and back down. It will take a month for body work. Notified mercedes dealer. They will run diagnostics on jan. 7.
Car is a 2017 mercedes c300 coupe and has had to replace windshield 3 times. Problems with windshield cracking. 1st repair car came from dealership with a long crack on drivers side, 2nd car was at service center for 3 weeks to a month and customer came to pick up the car and long crack across the top of windshield. Happened while in mb possesion
Piston 1 cracked at 48,000 miles. Mb told owner that the engine had to be replaced but when finding out that the warranty was up at 50,000 they replaced the piston instead. Car is still shaking at idle and rough ride. Engine shakes and jerks.
The contact owns a 2017 mercedes benz c300. The contact stated that while driving 55 mph and was going around a curve in the road, an abnormal sound was heard. The sun roof exploded without impact. The contact stated that the sun roof glass fell inside the cabin of the vehicle and on her son who was seated in his car seat in the rear of the vehicle. The contact and her son sustained minor scrapes that required medical attention. The contact coasted to the side of the road. The contact called mercedes-benz of fayetteville (420 glensford dr, fayetteville, nc 28314, (910) 487-0000) and informed the dealer. The vehicle was towed to the dealer. The vehicle was not yet diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 23,000. ## vin passed ## mercedes-benz c300 c4 2017 ##
The contact owns a 2017 mercedes-benz c300. While driving approximately 35 mph, the glass moon roof suddenly exploded, causing glass to enter the cabin of the vehicle. There were no injuries. The vehicle was taken to mercedes-benz of loveland (4040 byrd dr, loveland, co), but the cause of the failure was not determined. The manufacturer was not notified. The failure mileage was 9,000.
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