We found the following complaints for LEXUS RX450H (2020)
Read complaints for LEXUS RX450H (2020)
I took the car to metro express car wash in denver. As the car progressed along the tracks, the tall brush approached the car and the collision avoidance system got activated, the car got pushed off-track and brushed against all kinds of tubes, pipes and scratched and dented the entire right (passenger) side. The cost to repair this damage at the lexus certified body shop (required by my lease agreement with lexus financial) is $12,000 (and counting). Only about 50% is covered by state farm because the lexus certified shop is not on their list of preferred shops.nothing in the owners manual covers the behavior of the collision avoidance system nor did the dealers 'demo' of the extensive technical features caution me of what i should be doing in such a case. The car wash only asked the car be in neutral and the automatic wipers be switched off. I have for the past month (case number 2009080358) tried to impress on lexus that this attempt to deny any responsibilty has been met with a total disregard to my situation
The contact owns a 2020 lexus rx 450h. The contact stated that while parking the vehicle in a parking lot, depressing the brake pedal the vehicle moved forward independently. The contact stated that she panicked and crashed into a restaurant. There were no warning lights illuminated. The contact did not sustain injuries. A police report was not filed. The vehicle was towed to the contact's residence. The vehicle was later taken to lexus of woodland hills (21701 ventura blvd, woodland hills, ca 91364), where a diagnostic testing was not completed due to the fees. The vehicle was not repaired. The vehicle was later taken to an insurance independent mechanic where a diagnostic testing was completed of the accident damage. The manufacturer was made aware of the failure and informed the contact that an inspector will be sent out. The contact stated received a letter from the manufacturer stating that per the event data recorder that the brake pedal was being depressed during the failure.the failure mileage was approximately 240. *ln
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