We found the following complaints for LEXUS RX350 (2015)
Read complaints for LEXUS RX350 (2015)
The contact owned a 2015 lexus rx350. While at a stop sign, another vehicle crashed into the rear of the contact's vehicle. The air bags did not deploy. The contact and the front seat passenger sustained unknown injuries that required medical attention. A police report was filed. The vehicle was destroyed and towed. The manufacturer was made aware of the failure. The failure mileage was 30,000.updated 09/08/16*ljthe consumer stated the seat belts and shoulder harnesses failed to restrain passengers
The contact owns a 2015 lexus rx350. The contact stated that while stationary, the vehicle accelerated without warning and crashed into the rear end of another vehicle. The contact shut the vehicle off immediately. The air bags failed to deploy. There was no medical attention required. There was no police report filed. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 20,000.
Takata recall while stopped at red light. My car was hit head-on by another vehicle.my car was totaled.no airbags deployed in my car.myself and my daughter seated on pax seat were injured.i was thrown into steering wheel which resulted in broken sternum.police were surprised the bags did not deploy.i contacted lexus, they said attorneys would discuss it with me.i said i just wanted them to look at the car and explain why the bags did not deploythis was in mid nov.they said engineering would go look at auto.[xxx] engineering was to coordinate the event.they kept putting it off and obvious to me they just want to bury the incident.the car is at auction block and will be sold within the next month and cut up. I think there could be a safety issue and it needs to be looked at.[xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2015 lexus rx350. While making a left turn, the contact crashed into the front driver side of another vehicle. The vehicle accelerated extremely fast. The brake pedal was depressed, but failed to stop the vehicle. The contact had to shift the vehicle into the park position in order for the vehicle to stop. The air bags did not deploy. A police report was filed and there were no injuries reported. The vehicle was towed to a dealer where it was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,000. Updated 05/03/16*lj
While driving straight at 40 mph, my car was hit by an oncoming vehicle directly across the front of my car (bumper to bumper impact).i applied my brakes but was not at a stop at time of impact. The other car's air bags deployed, but none of mine did. (at the start of the trip, the car sensors accurately detected 3 passengers.) my car was totaled, its frame bent & entire front destroyed in the wreck. Investigators & mechanics stated they believed the air bags should have deployed in this case.i sustained injuries, including concussion, whiplash, lacerations & bruises.
On feb 9 2016a rodent had chew the wires inside my engine which the battery/check engine and the all wheel traction light came on.so i drove it to the dealer ship in tacoma fife of wa. So my insurance company told them to replace the whole engine main wiring harness for a total cost of $5372.38. Everything was good to go, then on 9 april 2016 my check engine and awd drive traction light came on. So i took it to the dealer again, but while driving on the highway i heard chimes going off then all of a sudden it loss acceleration power and loss speed quickly.i was able to manuever off safely to the side out of traffic and down an exit to a complete stop.i turn off the vehicle and started it back on.then i was able to drive it with a wing on a prayer and made it to the dealer shop safely im glad that i did without getting into an accident.i was told by that dealer that diagnostics found inconsistency report from there computer findings and was told the service manager will keep it to drive it for a couple of days to make sure they can catch the problem.right now im really concern for my safety, especially it is my wife's car, and if she was driving she would not know how to react in a situation like this.so bottom line im really concern of myself, wife and family safety and need to address this because it can happen again.please advise on how to move forward.safety has no quitting time, i bought a lexus becuase of its high safety expectations, but it aint working for me.
My driver side window turns completely outward when i start my car. It also happens when i lock the door.ihave to physically turn it back to the correct position before i can drive. Iwent to the lexus dealership,and was told that it would cost me over $1200 to have it repaired. Iam a disabled senior,and this is a financial hardship on me.by keep turning the mirror,i am afraid it might break.idon't know what is causing this to happen.
My car caught fire on its own. I was awaken by the police who said that my parked car is on fire. The fire department and police confirmed that the fire started on its own from the engine and there is no larceny. They mentioned that there was a vehicle recall for the same problem and then i search online and found the recall. See belowhttp://www-odi.nhtsa.dot.gov/acms/cs/jaxrs/download/doc/ucm465852/rcak-14v576-3448.pdf http://wemakeitsafer.com/vehicle-recall/lexus-rx350-recall-3507218neither the dealership (i.e. Mcgrawth lexus) or the manufacturer contacted me. I loss my new vehicle due to been sold a defective new vehicle
The collision protection system got activated by itself while driving at cretin location on cretinroads causing self hard breaking and theseat belt got fulltightened , if car behind me , that well end to bad crash for sure one of the location where thatalways happens when passing threw ( regardless the single mentioned date)is on diffidence hwy , annapolis md 21401 (one mile after crossingcrownsville rd heeding west)i called lexus main office , they said they do not have recall on this model and was advisedto visit a lexus dealer , i visited lexus of richmondvirginia , they checked the car and they said that nothing wrong found ,
Recall for fuel delivery pipe -replacement because of potential leak, causing a fire.
Engine abruptly stops and i have a 3 second stall, then the car resumes normal operation. Could be a real serious accidentwithout warning. This happened in motion on a highwayfrom a stop light or stop sign or pulling out onto traffic.
The contact owns a 2015 lexus rx350. The contact stated while driving 70 mph, the vehicle loss motive power. The vehicle was unable to be restarted. The contact stated that the power steering warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 133,000.
Gas tank needed to be replaced because gasoline overflowed into the fuel tank canister. Since replacement can intermittenly smell gas but dealership service department cannot smell unexplained excessive engine noise in whicc dealership cannot hear, and cannot maintain an alignment.
Past two years...my car have too many time problem about engine....after feuling gasengine shutoff while car running...or engine shutdown when watting traffic lights...
On feb 9 2016a rodent had chew the wires inside my engine which the battery/check engine and the all wheel traction light came on.so i drove it to the dealer ship in tacoma fife of wa. So my insurance company told them to replace the whole engine main wiring harness for a total cost of $5372.38. Everything was good to go, then on 9 april 2016 my check engine and awd drive traction light came on. So i took it to the dealer again, but while driving on the highway i heard chimes going off then all of a sudden it loss acceleration power and loss speed quickly.i was able to manuever off safely to the side out of traffic and down an exit to a complete stop.i turn off the vehicle and started it back on.then i was able to drive it with a wing on a prayer and made it to the dealer shop safely im glad that i did without getting into an accident.i was told by that dealer that diagnostics found inconsistency report from there computer findings and was told the service manager will keep it to drive it for a couple of days to make sure they can catch the problem.right now im really concern for my safety, especially it is my wife's car, and if she was driving she would not know how to react in a situation like this.so bottom line im really concern of myself, wife and family safety and need to address this because it can happen again.please advise on how to move forward.safety has no quitting time, i bought a lexus becuase of its high safety expectations, but it aint working for me.
My car caught fire on its own. I was awaken by the police who said that my parked car is on fire. The fire department and police confirmed that the fire started on its own from the engine and there is no larceny. They mentioned that there was a vehicle recall for the same problem and then i search online and found the recall. See belowhttp://www-odi.nhtsa.dot.gov/acms/cs/jaxrs/download/doc/ucm465852/rcak-14v576-3448.pdf http://wemakeitsafer.com/vehicle-recall/lexus-rx350-recall-3507218neither the dealership (i.e. Mcgrawth lexus) or the manufacturer contacted me. I loss my new vehicle due to been sold a defective new vehicle
Engine fire which destroyed entire caron a clear 70 degree day at 65 mph,operator is non smoker,on a well maintained 4 lane highway car burst into flames at 12:30pmcar exclusively serviced at authorized lexus dealers and all scheduled maintainance completed
The push-button (keyless entry)ignition did not kill the motor. My car engine ran from approximately 6 p.m. In an enclosed garage directly below my bedroom. At 4:30 a.m. I was awakened by my carbon monoxide detector. The entire house was filled with toxic fumes. First responders to my 911 call said the detector definitely saved my life. I was a little dizzy and had a headache but was ok after awhile. It took nearly 3 hours for the first responders' co2 monitor to show safe air throughout my house. I have since learned that many people have died or suffered brain damage under the same circumstances, and dozens of people have told me that they experienced similar failures to shut down the engine. Fortunately, their cars were not in garages when it happened to them.
Recall for fuel delivery pipe -replacement because of potential leak, causing a fire.
My car stalls on acceleration.no check engine light comes on.i have researched the internet and discovered that there are recalls for fuel pump failures on some toyotas i have checked with the dealer and the recall site using the vin.nothingi believe i have a defective fuel pump that was installed on my vehicle.i would appreciate toyota repair it. .
Engine abruptly stops and i have a 3 second stall, then the car resumes normal operation. Could be a real serious accidentwithout warning. This happened in motion on a highwayfrom a stop light or stop sign or pulling out onto traffic.
The contact owns a 2015 lexus rx350. After starting the vehicle, the engine warning light, traction warning light, and the all wheel drive warning light illuminated. The vehicle was towed to a dealer where it was diagnosed that the fuel tank needed to be replaced because the cylinder canister contained fuel. The vehicle was repaired; however, the vehicle had a fuel odor. The vehicle was not taken back to a dealer or diagnosed. The manufacturer was notified of the failure. The approximate failure mileage was 20,000. The vin was not provided.
When initially entering my vin: [xxx] , results came up as a 2015 rx 330 which is incorrect.mine is an rx 350.this left me unsure whether or not the information which followed was correct????information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Gas tank needed to be replaced because gasoline overflowed into the fuel tank canister. Since replacement can intermittenly smell gas but dealership service department cannot smell unexplained excessive engine noise in whicc dealership cannot hear, and cannot maintain an alignment.
Past two years...my car have too many time problem about engine....after feuling gasengine shutoff while car running...or engine shutdown when watting traffic lights...
Transmission upshift and downshift timing is weird. Press accelerator to get more power to pass any vehicle on the road and transmission very untimely upshift into higher gear reducing the power to wheels. Creates a dangerous situation since lack of power requires pressing the accelerator even harder. Engine reacts by downshifting but power comes to wheels few seconds later and other cars on road already close in and start honking.
Engine abruptly stops and i have a 3 second stall, then the car resumes normal operation. Could be a real serious accidentwithout warning. This happened in motion on a highwayfrom a stop light or stop sign or pulling out onto traffic.
The pre-collision system was unexpectedly activated for no apparent reason. Travelling on the interstate in light traffic on a clear, sunny afternoon, the car brakes suddenly activated, seat belts clinched with no warning sound. This has happened twice in the last year (coincidentally, it occurred at the same area on the interstate). The car was taken, both times, after the incident for inspection at the dealer. The service department was not able to replicate the issue or find any problems.for me, this is a serious safety concern. Sudden unexpected severe braking could result in a major rear-end collision.
On march 17, 2020 when buckling my driver side seat belt, the female end that is suppose to be bolted into place was only attached by wires. I looked under the seat and found washer and nut on the floor. My son helped me reattach the parts together. On monday, i made appointment with the wilde lexus of sarasota. They reinstalled the driver side seat belt buckle and retorqued it. I was told by the costumer service representative at wilde lexus that it may have worked it's way lose or it was installed improperly at factory. Either way, i feel this is a serious safety hazard. I would like to know that this car and other lexusrx350 would not have seat belts failing.
The centerconsole and the area at the bottom of the driver seat as well as the vent for the backseat becomes extremely heated during driving. It's extremely uncomfortable and should not operate in this manner. I've taken it back to the dealer and they claim that it has something to do with a pipe beneath? this should not be. If the ac is on hot air is blowing out of the rear vent.
The contact owns a 2015 lexus rx350. While making a left turn, the contact crashed into the front driver side of another vehicle. The vehicle accelerated extremely fast. The brake pedal was depressed, but failed to stop the vehicle. The contact had to shift the vehicle into the park position in order for the vehicle to stop. The air bags did not deploy. A police report was filed and there were no injuries reported. The vehicle was towed to a dealer where it was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,000. Updated 05/03/16*lj
The pre-collision system was unexpectedly activated for no apparent reason. Travelling on the interstate in light traffic on a clear, sunny afternoon, the car brakes suddenly activated, seat belts clinched with no warning sound. This has happened twice in the last year (coincidentally, it occurred at the same area on the interstate). The car was taken, both times, after the incident for inspection at the dealer. The service department was not able to replicate the issue or find any problems.for me, this is a serious safety concern. Sudden unexpected severe braking could result in a major rear-end collision.
The pre-collision system was unexpectedly activated for no apparent reason. Travelling on the interstate in light traffic on a clear, sunny afternoon, the car brakes suddenly activated, seat belts clinched with no warning sound. This has happened twice in the last year (coincidentally, it occurred at the same area on the interstate). The car was taken, both times, after the incident for inspection at the dealer. The service department was not able to replicate the issue or find any problems.for me, this is a serious safety concern. Sudden unexpected severe braking could result in a major rear-end collision.
While driving at 55-60 mph on west vergina turnpike on 2/15/16 on a 28-32 degree day, heard a loud noise and realized that sunroof had exploded.there were no vehicles in front or any bridge or overpass nearby. Fortunately the screen was closed so tampered glass did not fall on the driver.i am certain nothing hit the car.
On january 2nd, 2018, my daughter was on her way to work when she called me at approximately 5:40am stating her driver's side car door came wide open while driving on route 59. Before she left, all doors were locked and everything was normal. On the same day evening we went to lexus dealership. However, after a long wait, they informed us that it was quite busy and we should make an appointment for 2 days later. They let us leave the dealership without investigating the matter although they knew the serious problem. On january 4th, we went to the dealership. They could not find the cause of the issue and they did lubrication on the hinges. They mentioned it may be due to the cold weather. We were in blind trust and left the dealership thinking the problem has been looked at and solved. On january 10th, 2018, it happened again. This time while she was starting her drive from work to home in the parking lot. Again, with all doors locked and no warnings. Subsequently we went to lexus of naperville dealership on january 12th. This time we were very firm and we refused to drive the vehicle. The dealership has kept the car and we have been given the loaner vehicle.
The sunroof shattered while we were driving on the interstate. We did not see or hear anything hitting the sunroof before it shattered.
While driving approximately 45 mph the passenger side door unlocked and opened slightly, the door sensor began to chime and the red door ajar symbol displayed on the dashboard. There were no passengers in the car, only the driver, who had been driving for more than one hour, with no reason to touch the passenger side door.
Was driving at approx. 70 mph on highway 71 when i heard a loud crash.there were no other vehicles in sight around my vehicle so i thought a tire had blown out.after inspecting the vehicle and getting back inside, i realized the sunroof glass had exploded. I didn't realize it immediately as the cover was closed at the time, thankfully. As i had purchased the vehicle 5 days before, i called the dealer, who responded that i must have been hit by a rock.as there were no vehicles around for miles, i am confident it was not a rock but a manufacturer defect. Further, i was definitely not pleased with how the dealership handled considering the vehicle had less than 300 miles on it. I am just now submitting as i didn't know who to contact other than the dealer until i saw a segment on gma just yesterday.
Sunroof glass shattered while driving 60 miles an hour on a highway in maryland.
The centerconsole and the area at the bottom of the driver seat as well as the vent for the backseat becomes extremely heated during driving. It's extremely uncomfortable and should not operate in this manner. I've taken it back to the dealer and they claim that it has something to do with a pipe beneath? this should not be. If the ac is on hot air is blowing out of the rear vent.
When driving uphill on a local city street, where there was a metal plate in the road, my lexus rx350, would detect the metal plate, and apply the pre-collision system.when i reported this issue to the dealership, they offered to shut off the pre-collision system as a work around. I was told that the system was working properly and that there was a "warning" about the potential for this to happen in the manual.i reported this issue to lexus corporate as well.i could reproduce this issue and offered both the dealership and corporate to view the video. Both declined my offer. I am concerned for both for the future drivers of this rx350 and those who are traveling behind who may have this rx350 unexpectedly stop in front of them. I also asked but was not given an explanation, by either the dealership nor corporate, as to why this is not the same issue that was addressed in their recall number 15v728000, date 11/03/2015.
Vehiclestationary at a mobile gas station in laguna niguel. On or about 10/2019.while filling the gas tank with gasoline, instaed of the fuel being shut off while fueling and the fuel syatem was full, there was over flow of gasoline, causing fuel to flash back all over the person fueling and coveringlarge areas of skin and clothing.
The collision protection system got activated by itself while driving at cretin location on cretinroads causing self hard breaking and theseat belt got fulltightened , if car behind me , that well end to bad crash for sure one of the location where thatalways happens when passing threw ( regardless the single mentioned date)is on diffidence hwy , annapolis md 21401 (one mile after crossingcrownsville rd heeding west)i called lexus main office , they said they do not have recall on this model and was advisedto visit a lexus dealer , i visited lexus of richmondvirginia , they checked the car and they said that nothing wrong found ,
In the early afternoon of november 24, 2019, my wife was driving her 2015 lexus rx350 on a highway near athens, georgia when the sunroof glass suddenly exploded without warning, sending shards of glass throughout the interior cabin of the vehicle.
Lexus rx350 has no ac button on the dash board. It has a voice command which is ineffective. The ac stays on all the time when the car is running and with fan on. There are 4 months out of a year one does not need ac on, just air is enough. In order to achieve just air (no ac on), one has to use a computer mouse on board go to the menu, click on climate control, then click on ac to turn off ac while driving the car. This on board computer maneuvering while driving is a major safety issue. It is analogous to texting while driving! i almost got into an accident while performing turning of ac task while driving. When i used the voice command on board and asked to turn off the ac, the system turn off the entire system.i contacted lexus about this and requested either to install an ac button on the dashboard or upgrade the voice command software such that it will turn off just the ac instead of turning off the entire system. Lexus refused this safety issue. I request nhtsa to order lexus to corr3ct the safety issue either by installing an ac button on the dashboard or upgrade the voice command software. Thanks much.
Dynamic speed control randomly (twice) has lost settings & control. Setting it at 60, car increased speed to 85, and ignored car in front of me, almost causing a crash. Lexus has not followed up with me on this.voice recognition often functions incorrectly resulting in distracted driving, and has almost resulted in me driving out of my lane or off the road several times. Example: ask it for directions to palo alto medical foundation: result; gives me a list of south american restaurants. Contacted lexus about this. Only response - take it to a dealer. I have an appt with one july 11. No documentation available. Self repair attempts: disconnected the car battery for 30 seconds to reset the system and reprogrammed all settings available. Result: no change.summary: with regard to the cruise control; someone could get killed from this!
Vehicle was not locking properly. Took it to the dealership while it was still under warranty. I was told that one of the actuators was at fault, and it was repaired. About 3 months later, or 4k miles later same problem started happening again. This time, they are saying it is another actuator. At this rate, it seems like i may have to keep changing or getting new actuators. This would appear to be some sort of defect, and if the doors are not locking properly, i am afraid it could lead to some worse safety concerns.the door doesn't unlock or open accidentally. However, it doesn't lock automatically, unless it is manually locked..
The contact owns a 2015 lexus rx350. The contact stated that while stationary, the vehicle accelerated without warning and crashed into the rear end of another vehicle. The contact shut the vehicle off immediately. The air bags failed to deploy. There was no medical attention required. There was no police report filed. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 20,000.
Dynamic speed control randomly (twice) has lost settings & control. Setting it at 60, car increased speed to 85, and ignored car in front of me, almost causing a crash. Lexus has not followed up with me on this.voice recognition often functions incorrectly resulting in distracted driving, and has almost resulted in me driving out of my lane or off the road several times. Example: ask it for directions to palo alto medical foundation: result; gives me a list of south american restaurants. Contacted lexus about this. Only response - take it to a dealer. I have an appt with one july 11. No documentation available. Self repair attempts: disconnected the car battery for 30 seconds to reset the system and reprogrammed all settings available. Result: no change.summary: with regard to the cruise control; someone could get killed from this!
The contact owns a 2015 lexus rx350. When stopped on a slight incline, the vehicle hesitated for a second or two without warning. The contact called herb chambers lexus of hingham (141 derby st, hingham, ma 02043, 781-210-5200) and the technician explained that the vehicle had a computer system that tracked the various driving speed patterns and adjusted the speed control according to the driver's driving habit. The technician informed the contact to use the sport mode or to depress the brake pedal more at an incline until the vehicle was ready to move. The failure recurred approximately three times. The manufacturer was made aware of the failures and took information from the contact without offering any technical advice. The failure was not remedied. The failure mileage was approximately 17,500.
The collision protection system got activated by itself while driving at cretin location on cretinroads causing self hard breaking and theseat belt got fulltightened , if car behind me , that well end to bad crash for sure one of the location where thatalways happens when passing threw ( regardless the single mentioned date)is on diffidence hwy , annapolis md 21401 (one mile after crossingcrownsville rd heeding west)i called lexus main office , they said they do not have recall on this model and was advisedto visit a lexus dealer , i visited lexus of richmondvirginia , they checked the car and they said that nothing wrong found ,
The contact called on behalf of his spouse who owns a 2015 lexus rx350. While attempting to park the vehicle, it accelerated independently and crashed into a light pole and two parked vehicles. There were no injuries sustained. A police report was filed. The vehicle was not taken to be diagnosed or repaired. A dealer was not contacted. The manufacturer was notified of the failure. The approximate failure mileage was 38,000.
The contact owns a 2015 lexus rx350. While making a left turn, the contact crashed into the front driver side of another vehicle. The vehicle accelerated extremely fast. The brake pedal was depressed, but failed to stop the vehicle. The contact had to shift the vehicle into the park position in order for the vehicle to stop. The air bags did not deploy. A police report was filed and there were no injuries reported. The vehicle was towed to a dealer where it was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,000. Updated 05/03/16*lj
The contact owns a 2015 lexus rx350. The contact stated that while driving at various speeds, the vehicle would hesitate to accelerate when pressing the accelerator pedal and on several occasions the odor of fuel was present inside the vehicle. The vehicle was taken to the local dealer lexus of chattanooga (5800 lee hwy chattanooga tn) however the mechanic was unable to duplicate the failure. The manufacturer was not notified of the failure. The failure mileage was 3,000.
The contact owns a 2015 lexus rx350. While operating the vehicle in the snow, the wipers were unable to remove the snow from the driver's side of the windshield due to snow and salt accumulation. After inspecting the vehicle, it was discovered that the snow and salt accumulation had clogged the wiper fluid nozzle, preventing the ability to spray windshield wiper fluid onto the driver's side of the windshield. The failure impaired the driver's vision. The vehicle was taken to the local dealer (lexus of smithtown, 700 middle country rd., st. James ,ny) who was unable to diagnosis the cause of the failure. The manufacturer was not notified of the failure. The failure mileage was 6,000.
The contact owns a 2015 lexus rx350. While driving 60 mph, the contact's sun roof exploded. The explosion was so loud that the contact drove off the road. There were no injuries and no crash. The vehicle was taken to nalley lexus (980 mansell rd, roswell, ga 30076, (404) 994-4325) where it was determined that it would not be repaired due to warranty issues. The manufacturer was made aware of the failure and did not assist. The failure mileage was 36,600. The vin was unknown. *dt
The side wall on rear driver side tire failed at 3950 miles when tire warning came on my dashboard. The dealership told me that there is no tire warranty. I tried the lexus customer service. They asked me to upload tire change information since i had already changed my tires at local tire shop. Then the case manager shut down the complaint with the same explanation that factory tires don't carry any warranty.
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