We found the following complaints for LEXUS IS 300 (2019)
Read complaints for LEXUS IS 300 (2019)
The contact owns a 2019 lexus is 300. The contact received notification of nhtsa campaign number: 20v012000 (fuel system, gasoline) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Longo lexus located at (3530 n peck rd, el monte, ca 91731) was contacted and it was conformed that the part to do the recall repair was unavailable. The contact was instructed to no longer drive the vehicle. The contact was given the option of a loaner vehicle, but declined.the manufacturer was made aware of the issue.the contact had not experienced a failure. Vin tool confirms parts not available.
I leased a new 2019 is 300 in dec 2018 for my then 18yr daughter. Since the start of this contract, we have had the car serviced several times for multiple issues: the ac not working, then the "o" ring being crimped, something broken in the fuel pump (causing my 19yr daughter to be stuck on the side of the road) and now recalled, the brakes, the speakers, the sunroof not opening fully, the car jerks when going downhill, etc. We took the car in for scheduled service on 5/28/20, and when my daughter picked up her car on 5/30/20, then tire light was on. The service manager had air put in the tire and sent her on her way. When i arrived from california (where i live) on 6/1/20, the tire light was on again, so i took the car for service. Now, we are faced with improper wear to the inside of all 4 tires (the steel cords/belts are coming through the tires). The service manager, tom (at performance lexus in mason, oh), told me yesterday, 6/4/20, this is how the suspension is made on this vehicle and the tires only last about 20,000 miles, now they are in dangerous condition, so i need to purchase a different brand (michelin) of new tires and do an alignment before it can be driven. I asked "if the tires are in such a dangerous condition, why would you allow my daughter to drive the vehicle off the lot, and if this is related to the suspension, how will purchasing new tires and doing an alignment resolve/prevent this issue from occurring in the future?"also, i found the service receipt under the floor mat, it was not given to my daughter.i am unable to upload the service receipt and video. This is the web address:https://96331.iserviceauto.com/2c5ef112fef7d5956ea2b11427b76465c68621c4
Please see images. Without warning on this news 2019 lexus is 300 with approximately 2,000 miles on it the left rear front tire literally came off the vehicle while traveling south at legal highway speed on i-95 near boynton beach, florida. The tire completely blew up off the vehicle and the vehicle slammed onto the ground in a very dangerous manner, causing smoke and what looked like a fire. The vehicle swerved off the side of the freeway and 2 passengers exited quickly from the vehicle and florida highway patrol was called.please see photos and there is also video too large to attach amdnews video story as well. It is too large to attach. We will be happy to provide alll materials. The dealership has offerred to replace the defective tire. They claim they do not know what caused the failure, even after an engineer came out. There is $2300 of damage to the car according to jm lexus as a result of the failure and there were injuries. We asked lexus to report this to your office, but we have been unable to get an answer as to whether that was done. After research we found a number of similar complaints about this tire and these vehicles.
Please see images. Without warning on this news 2019 lexus is 300 with approximately 2,000 miles on it the left rear front tire literally came off the vehicle while traveling south at legal highway speed on i-95 near boynton beach, florida. The tire completely blew up off the vehicle and the vehicle slammed onto the ground in a very dangerous manner, causing smoke and what looked like a fire. The vehicle swerved off the side of the freeway and 2 passengers exited quickly from the vehicle and florida highway patrol was called.please see photos and there is also video too large to attach amdnews video story as well. It is too large to attach. We will be happy to provide alll materials. The dealership has offerred to replace the defective tire. They claim they do not know what caused the failure, even after an engineer came out. There is $2300 of damage to the car according to jm lexus as a result of the failure and there were injuries. We asked lexus to report this to your office, but we have been unable to get an answer as to whether that was done. After research we found a number of similar complaints about this tire and these vehicles.
Recall has not been resolved since january
I leased a new 2019 is 300 in dec 2018 for my then 18yr daughter. Since the start of this contract, we have had the car serviced several times for multiple issues: the ac not working, then the "o" ring being crimped, something broken in the fuel pump (causing my 19yr daughter to be stuck on the side of the road) and now recalled, the brakes, the speakers, the sunroof not opening fully, the car jerks when going downhill, etc. We took the car in for scheduled service on 5/28/20, and when my daughter picked up her car on 5/30/20, then tire light was on. The service manager had air put in the tire and sent her on her way. When i arrived from california (where i live) on 6/1/20, the tire light was on again, so i took the car for service. Now, we are faced with improper wear to the inside of all 4 tires (the steel cords/belts are coming through the tires). The service manager, tom (at performance lexus in mason, oh), told me yesterday, 6/4/20, this is how the suspension is made on this vehicle and the tires only last about 20,000 miles, now they are in dangerous condition, so i need to purchase a different brand (michelin) of new tires and do an alignment before it can be driven. I asked "if the tires are in such a dangerous condition, why would you allow my daughter to drive the vehicle off the lot, and if this is related to the suspension, how will purchasing new tires and doing an alignment resolve/prevent this issue from occurring in the future?"also, i found the service receipt under the floor mat, it was not given to my daughter.i am unable to upload the service receipt and video. This is the web address:https://96331.iserviceauto.com/2c5ef112fef7d5956ea2b11427b76465c68621c4
Please see images. Without warning on this news 2019 lexus is 300 with approximately 2,000 miles on it the left rear front tire literally came off the vehicle while traveling south at legal highway speed on i-95 near boynton beach, florida. The tire completely blew up off the vehicle and the vehicle slammed onto the ground in a very dangerous manner, causing smoke and what looked like a fire. The vehicle swerved off the side of the freeway and 2 passengers exited quickly from the vehicle and florida highway patrol was called.please see photos and there is also video too large to attach amdnews video story as well. It is too large to attach. We will be happy to provide alll materials. The dealership has offerred to replace the defective tire. They claim they do not know what caused the failure, even after an engineer came out. There is $2300 of damage to the car according to jm lexus as a result of the failure and there were injuries. We asked lexus to report this to your office, but we have been unable to get an answer as to whether that was done. After research we found a number of similar complaints about this tire and these vehicles.
I leased a new 2019 is 300 in dec 2018 for my then 18yr daughter. Since the start of this contract, we have had the car serviced several times for multiple issues: the ac not working, then the "o" ring being crimped, something broken in the fuel pump (causing my 19yr daughter to be stuck on the side of the road) and now recalled, the brakes, the speakers, the sunroof not opening fully, the car jerks when going downhill, etc. We took the car in for scheduled service on 5/28/20, and when my daughter picked up her car on 5/30/20, then tire light was on. The service manager had air put in the tire and sent her on her way. When i arrived from california (where i live) on 6/1/20, the tire light was on again, so i took the car for service. Now, we are faced with improper wear to the inside of all 4 tires (the steel cords/belts are coming through the tires). The service manager, tom (at performance lexus in mason, oh), told me yesterday, 6/4/20, this is how the suspension is made on this vehicle and the tires only last about 20,000 miles, now they are in dangerous condition, so i need to purchase a different brand (michelin) of new tires and do an alignment before it can be driven. I asked "if the tires are in such a dangerous condition, why would you allow my daughter to drive the vehicle off the lot, and if this is related to the suspension, how will purchasing new tires and doing an alignment resolve/prevent this issue from occurring in the future?"also, i found the service receipt under the floor mat, it was not given to my daughter.i am unable to upload the service receipt and video. This is the web address:https://96331.iserviceauto.com/2c5ef112fef7d5956ea2b11427b76465c68621c4
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