We found the following complaints for LEXUS ES350 (2010)
Read complaints for LEXUS ES350 (2010)
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 09/30/16*ljupdated 10/04/16.8jb
The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact had not experienced a failure. Parts distribution disconnect. Updated 05/02/17*ljthe consumer stated the manufacturer did not offer a replacement vehicle. Updated 10/12/2017
Keep on waiting for dealer to fix airbag recall issue. Dangerous to drive auto with passenger in front seat. Dealer has no idea as to when the auto will be able to be repair.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags) for the front passenger side air bag inflator; however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 01/31/2017*ct
The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Takata recallnotified a lexus dealer, was told it would be 3 to 4 monthsuntil problem is remedied
The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to a local dealer lexus of rockville centre located at 700 sunrise highway rockville centre ny 11570, and phone number: 516-992-4100 where it was informed thatrecall remedy parts were on back order. The manufacturer was not notified of the issue. The contact had not experienced a failure. (parts distribution disconnect).
Takata recall.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall.checked recall status on july 26, 2016 and again on december 12, 2016.lexus has yet to compete a plan to replace the defective air bags.i am concerned about the safety of my family.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number:16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (jack ingram lexus in montgomery, alabama) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect. Updated 08/22/17*ljthe consumer stated the vehicle was due to be repaired on august 30, 2017.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (lexus of concord 2001 market street concord, ca 94520) confirmed that the parts were not available for the recall remedy. The manufacturer did not know when the parts would arrive. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (john harvey lexus, bossier city, la), and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Part distribution disconnect.updated 08/22/17*ljupdated 8/25/2017
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number:16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (valley lexus in modesto, ca) and provided the contact with a repair appointment scheduled for september 20, 2017. The manufacturer was made aware of the issue and stated that the parts were available at the dealer's. The contact had not experienced a failure. Parts distribution disconnect. Updated 08/17/17
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced failure.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The dealer stated months ago that the contact would need to wait to receive the second recall notice from the manufacturer. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v061000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Vin tool confirms parts not available.
Location: 605 north, before del amo blvd. Exit. At 5 pm on september 22, 2011i was in the extreme left lane of the freeway, next to the carpool lane.a light gray truck (with flatbed) swerved right in front of me at a very high speed. There were just a couple feet of distance between the truck and my car. I slammed my brakes to avoid rear-ending the truck.a car behind me hit my car from rear right forcing me into the car pool lane.that's when a van that was in the car pool hit my car first on the rear left door and then rubbing against my car and delivering a huge impact on the driver side window. The impact was head-on and it did the following:1. The driver-side window was smashed completely. The flying broken pieces of glass flew and delivered several injuries including bleeding on my left elbow, left hand near the wedding ring finger, on my head and on my right hand.2. My car was thrown out of control across all the right lanes of the freeway. Luckily all other cars in the adjacent lanes had stopped by then and no other car hit my car when it was being thrown over to the right most lanes of the freeway. When my car ultimately stopped, it was half way in the 3rd and 4th lanes and was facing east wards and was perpendicular to the flow of traffic direction.none of the air bags activated. The car is equipped with side air bags and curtain air bags. None of them deployed.i sustained injuries on both hands and face. Also, i received internal injuries in neck and shoulder area.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall.the contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); howeverthe part to do the recall repair was not yet available.the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The vin was not available. Updated 07/11/17*lj
Takata recall. The contact owns a 2010 lexus es350. The contact received notification ofnhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 18v024000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Lexus of englewood (53 engle st, englewood, nj 07631, (201) 568-3900) was contacted and confirmed that the parts were not available and needed to be ordered. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
2010 lexus es350 c.consumer writes in regards to no remedy/ replacement parts available for installation of front passenger airbag inflator recall notice.
Takata recall - the local lexus of greenville in sc has been very unresponsive and has cancelled appointments. Over a year later.we keep getting letters from lexus, but no one is fixing it.
Takata recall. The contact owns a 2010 lexus es350. The contact received a notice for nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owned a 2010 lexus es350. The contact received a notification stating that the vehicle had takata air bags. The contact was concerned that the vin was not indicating that the vehicle was included in the recall. The manufacturer was notified. A local mechanic was not contacted. The contact had not experienced a failure. The vehicle's mileage was 104,000. Updated 09/06/17*lj
Takata recall.we were notified of the takata airbag recall affecting our 2010 lexus es 350 but were told that there is no remedy at this time.we were also told to not have passengers ride in the front seat.this is an unacceptable response as we are concerned about the drivers safety and the car is effectively a 3 passenger vehicle limiting our ability to carpool.
2010 es350 lexus. Consumer writes in regards to passenger side air bag safety recall. *ldthe consumer stated the recall repair exceeded a reasonable amount of time. The recall repair was completed. Updated 09/21/2017
I am still waiting for the takata airbags (about 1.5-2 yrs) to be replaced due to the recall but dealer just says nothing can be done until airbags are received.in addition, my dashboard has been melting for the last three years and now has become a safety issue because the glare blocks my line of vision during the day and at night due to the reflection of the lights.i told the dealer about this issue as well as lexus customer service but i am just told that 2010 is not included in the recall campaign.i have been unable to take an accurate picture because the glare/line of vision blockage is hard to see.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The vin was unknown. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact's wife owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called hendrick lexus of charlotte (704-200-9071 located at 6025 e independence blvd, charlotte, nc 28212) where the vehicle was taken in for repairs. The contact was provided a loaner vehicle. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags) months ago. The contact called the dealer for months, but they kept indicating that the parts had not yet been supplied to the dealer. The manufacturer was unable to provide a reasonable time frame to supply the parts to the dealer. The contact was not experiencing a failure. Vin tool confirms parts not available. Updated 03/06/17
Takata recall. The contact owns a 2010 lexus es350. The contact received a notice for nhtsa campaign number: 16v340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2010 lexus es350. The contact stated that the recall notice for nhtsa campaign number: 16v340000 (air bags) was received in may. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the repair were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. Vin tool confirms parts not available.updated 01/16/17*ljupdated 01/11/17.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
2010 lexus es350. Consumer writes in regards to takata airbag safety recall. *ld
Takata recall. We were notified of the recall in june 2016.it is november and we have received no further information. So far the only corrective action has been to not use the front passenger seat. If the problem is serious, it's time to fix it or at least let us know when it will be fixed.
2010 lexus es 350.consumer writes in regards to faulty airbag recall issues and lack of parts.
Takata recall. The contact owns a 2010 lexus es350. The contact stated that the recall notice for nhtsa campaign number: 16v340000(air bags) was received in june of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the remedy was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags). While driving 50 mph, the contact had to abruptly depress the brake pedal, but it failed to respond. As a result, the contact rear ended another vehicle. The air bags failed to deploy. The vehicle was towed to an independent mechanic, but was not diagnosed or repaired. There were no injuries and a police report was filed. Prior to the crash, the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to sterling mccall lexus (10025 southwest fwy, houston, tx 77074, (713) 995-2600) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The failure mileage was 100,000. Parts distribution disconnect.
Takata recall - i have 5 children / it is not feasible for me to have a car where it is unsafe for a front seat passenger.i need another vehicle.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags) for the passenger frontal air bag inflator. The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer stated that the parts would eventually be available and referred the contact to her local dealer. The local dealer (sterling mccall lexus located at 10025 southwest fwy houston, tx 77074) was contacted and stated that they did not see the inflators being repaired and suggested that the contact consider a new vehicle. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Vin tool confirms parts not available.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Vin tool confirms parts not available.
Takata recall. The contact owns a 2010 lexus es350. The contact received nhtsa campaign number: 16v340000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local nalley lexus smyrna dealer was contacted at 888-501-2233 located on 2750 cobb pkwy se. Smyrna ga, 30080 where she was informed that parts would not be made available until sometime in september and she would have to call back in september in order to be placed on a waiting list. The manufacturer was not notified of the failure. Parts distribution disconnect.
"takata recall" - lexus has failed to remedy the defect within a reasonable time. They have known about this for months and sent a letter in july saying "in the event of an inflator rupture, metal fragments could pass through the airbag cushion material, striking the vehicle occupants, and result in serious injury or death." the local dealer has no idea when the replacement of the airbag inflator or the airbag assembly will be available. Until the replacement is made, the car cannot be driven with someone in the passenger seat. This creates a huge hardship and greatly reduces the ability to use the car. Since lexus has know about this for a long time, it is unacceptable to not promptly remedy the defect or even give a time range when the remedy might be completed.
Takata recall. The contact owns a 2010 lexus es350. The contact stated that nhtsa campaign number: 16v340000 (air bags) exceeded a reasonable time for repair. The contact received the recall notification in may of 2016. The dealer stated that the part was not available for the repair and did not know when they would arrive. The manufacturer was not notified. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall,in june 2016 i received in the us mail a notice of recall for the front passenger airbag.the notice advised me to not drive the vehicle with a passenger in the front passenger seat.it is 5 months later and lexus still has no solution or available remedy for this situation.in the meantime the resale price of the car has fallen due to this situation.i want the airbag replaced by lexus soon.
The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 19v005000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Ira lexus manchester (18 kilton rd, bedford, nh 03110, (603) 218-3500) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (lexus of new orleans in new orleans, louisiana) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (lexus of towson located at 1040 york rd, towson, md 21204; (410) 769-9400) was contacted and stated that there were no appointments available until the end of september 2017. The dealer also stated that it was fine for people to wait. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
2010 lexus es350.consumer requests assistance with arranging alternative vehicle until replacement parts become available to repair passenger airbag inflator recall.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The vin was not provided.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The vin tool confirms the remedy not yet available.
Takata recall. The contact owns a 2010 lexus es350. The contact stated the contact received notification of nhtsa campaign number: 16v340000 (air bags). However, the part to do the repair was unavailable.the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms part not available. Updated 06/13/17*lj updated 10/13/2017
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata & lexus recall. Had been notified by lexus two or three times that the recall for the passenger air bag would be in the first quarter of 2017--last on 2/6/17. On 3/20/17 was notified it would be by the last quarter of 2017. That means we have not had use of the passenger seat for probably a year.they offer a 35.00 allowance to have a vehicle which would not be the equal of what we have.i believe more pressure should be put on lexus.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number:16v340000 (air bags). The part to do the repair was unavailable.the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and stated that the anticipated repair date was september of 2017. A dealer was contacted and stated that they did not know when the parts would be available. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owned a 2010 lexus es350. While driving 30 mph, the contact fell asleep and crashed the vehicle into a tree. The air bags failed to deploy. A police report was filed. The vehicle was towed to schultz ford w haverstraw, inc. Located at n route 9w us-9w, west haverstraw, ny 10993; (845) 947-2500 where it was deemed destroyed. There were no injuries, but the contact was taken to the hospital. The manufacturer was not contacted. The failure mileage was approximately 70,000.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Vin tool confirms parts not available.
Takata recall.lexus has distributed an "interim notice" of this recall that advises owners not to operate the vehicle with an occupant in the front passenger seat.the letter states lexus is "taking this action to ensure your safety".in reality, the notice is an obvious attempt to protect lexus from any liability.this notice was sent three months ago, and yet there is no remedy available.the recommended solution is impractical for most families.the question is how long should consumers consider is a "reasonable" time for this problem to be corrected.the issue essentially prevents an owner from honestly trading, selling, or otherwise disposing of the vehicle while the problem exists.i also lease another lexus vehicle and was told by lexus that i could drive that one while we waited for the recall to be resolved.that adds miles to my lease obligation that were not planned for.lexus indicated they would provide alternate transportation, but i have received no confirmation of that offer.the vehicle that i purchased is not usable through no fault of mine, and it does not appear there is any urgency by lexus to correct the fault since the liability has been covered by an "interim notice".that is the basis of my complaint.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number:16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (herrin gear lexus, jackson, ms: 601-354-3882) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags) however, the part to do the repair was unavailable. The contact called an unknown dealer where it was informed that the remedy parts would not be available until september of 2017. The manufacturer confirmed that parts would not be available until september of 2017. The contact had not experienced a failure. The vin was not available. Parts distribution disconnect.
2010 lexus es 350.consumer writes in regards to dealership unable to repair front passenger airbag inflator recall notice.*ldthe consumer stated the manufacturer provided a loaner vehicle. The loaner vehicle did not have the bar code affixed to it in order to be provided entrance into the consumer's gated community nor, the sunpass for travel on highways. Also, only one person was permitted to drive the vehicle. Updated 07/10/2017
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.updated 02/21/17*ljupdated 02/22/17.
Tamara recall-issued for my vehicle in may of 2016. Next month will be a year and lexus still hasn't done anything. I was originally told twice they were waiting on parts. When they called for my service appointment i asked if the parts were finally received. I was then told they're still "deciding" what to do. That shouldn't take one year!
Takata recallthe contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.updated 05/17/17*ljupdated 05/22/2017
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags). The part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. I received the recall notice back in may 2016. Since then i have not received a follow-up on the status of my vehicle's recall. The time is unreasonable.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 05/03/17*lj*as
The contact owns a 2010 lexus es350. The contact received a recall notification for nhtsa campaign number: 16v340000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The vin was invalid. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags) for the frontal air bag inflator. The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Vin tool confirms parts not available. *ln*as
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the local freeman toyota lexus dealer (2875 corby ave santa rosa, ca 95407), but was not serviced because the part was unavailable. The manufacturer was not able to confirm when the parts would become available. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags) for the front passenger inflator. The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (lexus of clearwater, 27547 us hwy 19 n, clearwater, fl 33761; (727) 231-1443) was contacted and confirmed that the parts were not available for the recall remedy until september of 2017. The manufacturer was contacted at 800-255-3987 and was unable to confirm when the parts would become available. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.
"takata recall "i have been waiting for months for airbag replacement. The lexus dealership and hq states they do not know when replacement will be available. I am 81 years old and this is causing undue hardship and stress for me.
Takata recall - unable to use passenger seat in my car which is my primary mode of transportation and need all passenger seat.no word or indication of when fix when be available.
Takata recall update still unresolved.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall - notified of recall no 16v-340 last april. Lexus dealer advises as of 9/20/2016they still have no idea of how or when they will fix defect and upon mt inquiry -there is no way to disable defect part.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number:16v340000 (air bags). The part to do the repair was unavailable.the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact spoke with nalley lexus smyrna (2750 cobb pkwy se, smyrna, ga 30080) who stated that the parts would be available in september. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (lexus of jacksonville, 10259 atlantic blvd, jacksonville, fl 32225, (888) 721-3509) did not give a specific date for when the part would become available. The manufacturer did not know when the vehicle could receive the recall repair. The contact was not experiencing a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2010 lexus es350. The contact stated that the recall notice for nhtsa campaign number: 18v024000 (air bags) was received in june of 2016. Lexus of richmond in richmond, va stated that the parts needed to repair the recall were not available. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2010 lexus es350. The contact received a recall notification for nhtsa campaign number: 16v340000 (air bags). The contact took the vehicle to the dealer (fields lexus located in orange park, fl), but the parts were not available for the repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.... Updated 08/23/16
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Have not been contacted with a date for replacement, and have been waiting over three months. No date provided for actual replacement of takata airbag.
Takata recall it has been over a year since i was notified of the recall and the dealer still does not have replacement air bags and on june 19, 2017, was advised that he may have them in september.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The 2010 lexus e35 i was a passenger in was rear ended in a multi-car accident on june 11, 2011, on interstate highway 80 in roxbury township, new jersey.there were three cars involved in this collision and the lexus i was riding in was the only car whose air bags failed to deploy.as result i sustained a severe case of whiplash involving my right shoulder and arm from which i continue to suffer almost constantly daily discomfort three years later.this injury would have been completely avoided had these takata airbags deployed as they were intended to do as result of direct impact by another vehicle.i urge the national transportation safety board to commence a robust and vigorous criminal inquiry into thesefailed takata airbags that lexus installed on their vehicles during 2010.
Up to date, lexus still has ko remedy to replace the passenger air bag! they charge a lot of money for this luxury vehicle but not fast enough to fixed the safety issue which obviously could cause serious injury or death. I always have my 3 1/2 month old baby in the car and i am scared to think about the metal fragments that can harm my baby once the airbag is deployed. Come on lexus, have the humanity in fixing the defective air bag you placed in your luxury cars! you should get in trouble or be fined for acting soooo slow to fix the issue. I wonder how many deaths have been reported due to your lack of action!
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Vin tool confirms parts not available.
The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. It has taken too long to rectify the defect. The recall was dated june 9 2016. Today is november 1 2016. I have lost the use of the front passenger seat for almost 5 months! will i be compensated by lexus/takata for loss of use? when can i expect the defect to be fixed?
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Vehicle failed to start when proper procedure was followed, that is depressing the brake and then when green light illuminates on starter button on dashboard, pressing that button. This has happened over fifty times. Vehicle has been inspected at local lexus dealership over the course of at least five separate days. A comprehensive set of diagnostic tests were performed at dealership during one of these inspections when car failed to start in their service department while technician was being overseen by a diagnostic expert from the dealership.i was told they could not find any problem, and should call again if it should reoccur. They said there was no record of this happening before so there was nothing else they could do. Do you have record of this happening with either other lexus or any vehicles similarly equipped, and if so are there any repair steps that can be undertaken?my wife and i are very nervous about trying to drive the vehicle, because we never know if we will be stranded somewhere and unable to get to home or safety.this has happened when the vehicle was parked in our garage or at a shopping area, and it was not idling or running, but in. The "off" mode.these events occurred 4/3/2018, 4/4/2018, 10/25/2018 thru 11/1/2018the vehicle was not being driven between 5/11/2018 and 10/13/2018 because my wife and myself were living in another location, and said vehicle was housed in a locked garage with a battery charger attached (trickle charger), that was purchased from an authorized lexus dealer. Car and charger were checked every two weeks to make sure charger was working. Charger operated properly during that entire time span.
The car intermittently does not start. Occurred four times in less than five months. Car bought new from dealer late 4/2010. After driving car around to run errands, car does not start. Brake is hard, and charging system warning sign appears. Sos safety feature often does not operate during these instances. First occurred 6/28/2010. Roadside called-required battery jump. Dealer evaluated car- claimed no issues with car or battery. Second occurrence: 7/6/10. Roadside called. Dealer evaluated car for two weeks. Third occurrence happened while at dealer. Lexus technician was able to replicate the problem. Technician thought the car was not recognizing the key. Battery for keys replaced. Fourth occurrence- 8/31/10. Roadside called. Brought to dealer. Claims there are no issues with car, but cannot provide explanation why this is occurring or give any guidelines to prevent the situation from occurring again. In all instances the car was never cold, so battery could not have been issue. Failure was replicated by dealer, but dealer unable to find adequate resolution to failure. However, claims car is "safe" to drive.
2010 mercedes benz e550.consumer writes in regards to keyless ignition system issues and auto-off push button mechanism installation to prevent carbon monoxide poisoning.the consumer stated the vehicle was parked in the garage. The next day the garage as well as the engine was noticeably hot. 2 adults were later found unconscious in the home from carbon monoxide poisoning.
The contact owns a 2010 lexus es350. The contact stated that the dashboard had melted. As a result, when sunlight struck it caused a glare and obstructed the contact's view. The vehicle was taken to a dealer but the vehicle was unable to diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 36,000.
2010 mercedes benz e550.consumer writes in regards to keyless ignition system issues and auto-off push button mechanism installation to prevent carbon monoxide poisoning.the consumer stated the vehicle was parked in the garage. The next day the garage as well as the engine was noticeably hot. 2 adults were later found unconscious in the home from carbon monoxide poisoning.
The car intermittently does not start. Occurred four times in less than five months. Car bought new from dealer late 4/2010. After driving car around to run errands, car does not start. Brake is hard, and charging system warning sign appears. Sos safety feature often does not operate during these instances. First occurred 6/28/2010. Roadside called-required battery jump. Dealer evaluated car- claimed no issues with car or battery. Second occurrence: 7/6/10. Roadside called. Dealer evaluated car for two weeks. Third occurrence happened while at dealer. Lexus technician was able to replicate the problem. Technician thought the car was not recognizing the key. Battery for keys replaced. Fourth occurrence- 8/31/10. Roadside called. Brought to dealer. Claims there are no issues with car, but cannot provide explanation why this is occurring or give any guidelines to prevent the situation from occurring again. In all instances the car was never cold, so battery could not have been issue. Failure was replicated by dealer, but dealer unable to find adequate resolution to failure. However, claims car is "safe" to drive.
The contact owns a 2010 lexus es350. The contact stated that it took the vehicle three to four minutes to slow down when he took his foot off the accelerator pedal. The failure occurred at any speed. The vehicle was taken to an authorized dealer where the contact was told that there was nothing wrong. The contact also stated that the navigation system did not function properly. The failure mileage was 0 and the current mileage was approximately 15,600.updated 01/31/11updated 02/03/11updated 02/14/11
This concerns my 2010 lexus es 350, acquired new on nov. 30, 2009. On1/23/10 i found the driver floor mat loose. Underneath were the two light plastic clips, one of which (the one on the gas-pedal side) was out of its socket on the floor and was lying free on the floor. With considerable difficulty i was able to re-insert the flimsy flanges of the loose clip into its socket and then to secure the mat to both clips.other than a vacuuming by the attendant in a car-wash establishment 1/16/10 nothing had been done to the mat since the acquisition of the car.there was no adverse consequence of this equipment failure, but my concern is: lexus crashes have been attributed to loose floor mats jamming the gas pedal. It appears that the mat still comes loose without any incorrect action on the part of the driver.
The contact owns a 2010 lexus es350 with 15,600 miles. The contact stated that while driving 35 mph and releasing his foot off of the accelerator pedal the vehicle would not decrease in speed. The vehicle was taken to the dealer and they could not determine the cause of failure.updated 01/31/11the consumer also stated the navigation system was inoperative. Updated 02/03/11upated 02/14/11
The contact owns a 2010 lexus es350. The contact was driving approximately 55 mph when the gps navigation system displayed inaccurate information which directed him to the wrong location. The consumer was involved in a crash due to the incorrect driving directions. The manufacturer was notified and refused to accept financial responsibility for repairing the gps navigation system. The failure mileage was 15,400.updated 01/31/11the consumer also stated the vehicle would not slow down. Updated 02/03/11 updated 07-06/11updated 2/29/12
The contact owns a 2010 lexus es350. The contact stated thevehicle was equipped with a keyless entry device and when the device was inside the vehicle, the door was not supposed to lock. The contact stated the doors would lock even with the keyless entry inside of the vehicle. The contact did not take the vehicle to the dealer for diagnostic testing or repairs.the vin was not available. The failure and current mileages were 5,000. Updated 09/29/10. *lj
Brakes do not stop as they should
Takata recall. The contact owns a 2010 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags). While driving 50 mph, the contact had to abruptly depress the brake pedal, but it failed to respond. As a result, the contact rear ended another vehicle. The air bags failed to deploy. The vehicle was towed to an independent mechanic, but was not diagnosed or repaired. There were no injuries and a police report was filed. Prior to the crash, the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to sterling mccall lexus (10025 southwest fwy, houston, tx 77074, (713) 995-2600) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The failure mileage was 100,000. Parts distribution disconnect.
1. As i approached a red light, i wanted to move my foot from the gas pedal to the brake.the top of my sneaker got caught in the underside of the brake preventing me from being able to stop the car. I was able to free my foot by pulling it sideways and back to the gas pedal causing me to momentarily hit the gas pedal and moving the car forward toward the intersection. Since i had begun to slow down for the traffic light and there was no car in front of me, no accident took place.2. Jan 31-a few days later the same thing happened.i called lexus of aventura3. Feb 2 they came & picked up the car. I told them to put in writing what they found and what they did to correct it. Their representative told me that when he test drove the car his foot got stuck in the same way as mine & that it happened to 3 other vehicles tested.further, he offered to compensate me for my inconvenience by a) filling our tank up with gas, b) giving us 10,000 miles service @ no charge as well as an interior cleaning and detailing.in our phone conversations during the next few days, he increased his offers and told me that the floor mat had been replaced in my car. I asked that allrepairs & offers be put in writing.feb 5 i contacted lexus of america & on feb 8 a representative of lexus southerncontacted me.we have been exchanging phone calls & letters since then.
Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)i was driving in traffic in los angeles, ca in a 2010 lexus es 350 when i felt a bang.i applied the brakes but did not stop until i pressed the start/stop button.the car was spun around and i was involved with another car. The vin is [xxx] . Luckily no one was injured according to the police who were there.
The contact owns a 2010 lexus es350. The contact stated that the vehicle was started by depressing the push-to-start button. With the brakes depressed, the vehicle failed to start and the brake pedal became stuck to the floorboard. The failure was experienced several times. The vehicle was taken to the dealer to have a diagnostic performed.the manufacturer was made aware of the failure. The vehicle was not repaired. The vin was not available. The failure and the current mileage was 22,000.
1. As i approached a red light, i wanted to move my foot from the gas pedal to the brake.the top of my sneaker got caught in the underside of the brake preventing me from being able to stop the car. I was able to free my foot by pulling it sideways and back to the gas pedal causing me to momentarily hit the gas pedal and moving the car forward toward the intersection. Since i had begun to slow down for the traffic light and there was no car in front of me, no accident took place.2. Jan 31-a few days later the same thing happened.i called lexus of aventura3. Feb 2 they came & picked up the car. I told them to put in writing what they found and what they did to correct it. Their representative told me that when he test drove the car his foot got stuck in the same way as mine & that it happened to 3 other vehicles tested.further, he offered to compensate me for my inconvenience by a) filling our tank up with gas, b) giving us 10,000 miles service @ no charge as well as an interior cleaning and detailing.in our phone conversations during the next few days, he increased his offers and told me that the floor mat had been replaced in my car. I asked that allrepairs & offers be put in writing.feb 5 i contacted lexus of america & on feb 8 a representative of lexus southerncontacted me.we have been exchanging phone calls & letters since then.
The contact owns a 2010 lexus es350. The contact stated that the dashboard began to melt. The glare from the melting dashboard created a glare on the windshield that interfered with the driver's vision. The vehicle was taken to a local dealer (jm lexus, 5350 w sample rd, margate, fl 33073, (954) 972-2200)where it was diagnosed that the dashboard needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The vin was unknown. The failure mileage was 31,100.
Happened in a residential neighborhood. In motion to make a turn aroundfrom themain street into a side street. I wanted to head back the direction from where i had just been.i was moving very slowlybecause of the small turning radius.i was just turning into the very opening of the side street. Upon curving into the "u" of myturn the car fiercely propelled forward. It felt like it was attempting a"0 to 60"launch.i looked at my foot in disbelief that i may have been on the gas pedal .no...my foot was on the brake. My car crashed into a large rock/boulder residentiallandscape that stopped it. I shut my engine off.passenger side rear wheel was off the ground. Front right was elevated on top of rocks. I was fine. Very shaken and in disbelief of therapid launch and situation. Rapidcar had to be towed. Exterior damage. Underside damage as well.
The contact owns a 2010 lexus es350. The contact stated that the dashboard was melted and sticky. The contact also stated that the sun produced a glare on the dashboard, which made driving very difficult. The vehicle was taken to an unknown dealer. The technician took pictures and informed the contact that there were no recalls for the failure. The manufacturer was made aware of the failure and also stated that there was no recall. The failure mileage was approximately 70,000.
The side right mirror melted. When i ask dealer about problem, he declined to fix it. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
2010 lexus es350. Consumer states unintended acceleration.*tgwthe consumer stated he engaged the cruise control, but due to speed restrictions where he was driving, he applied the brake and drove to the top. Once on level ground and with a clear lane ahead, he engaged resume. To his surprise the vehicle lurched forward with such force that he felt he had been pushed back into the seat very hard. He applied the brake and disengaged the cruise control.the dealers explanation was that the vehicle was powerful.the consumer also stated there was poor visibility in the rear of the vehicle. He stated he is 5" 10' tall, but sitting in the drivers seat, he could not see the back of the car;the end of the trunk lid, or the tail lights. The rear head rests covered much of the corners of the rear window and the middle was also blocked by the brake light. Also, just after the rear passenger seat, the cover over the trunk was slanted at an angle upward, and he could not see where the trunk ended. An object or a child who is 4" 5' tall could not be seen until he drove away. The door mirror showed the handle of the rear passenger's door, after which since the body was slanted inwardly, there was no way to see the tail lights and thus gauge where the car ended. The consumer stated he was forced to back away very slowly in parking lots. On roads after a snowfall, the vehicle skidded and fish-tailed un-like an ordinary rear-wheel drive vehicle. It kept going, and driving became uneasy.during the first week of driving, anytime the heat was on, there was a strong smell of burning plastic coming from the vents. The passenger's door did not fit the body of the vehicle. They were snug at the top, but when they reach the door handle, there was at least one/three of an inch gap between the door and the body.
I am still waiting for the takata airbags (about 1.5-2 yrs) to be replaced due to the recall but dealer just says nothing can be done until airbags are received.in addition, my dashboard has been melting for the last three years and now has become a safety issue because the glare blocks my line of vision during the day and at night due to the reflection of the lights.i told the dealer about this issue as well as lexus customer service but i am just told that 2010 is not included in the recall campaign.i have been unable to take an accurate picture because the glare/line of vision blockage is hard to see.
Happened in a residential neighborhood. In motion to make a turn aroundfrom themain street into a side street. I wanted to head back the direction from where i had just been.i was moving very slowlybecause of the small turning radius.i was just turning into the very opening of the side street. Upon curving into the "u" of myturn the car fiercely propelled forward. It felt like it was attempting a"0 to 60"launch.i looked at my foot in disbelief that i may have been on the gas pedal .no...my foot was on the brake. My car crashed into a large rock/boulder residentiallandscape that stopped it. I shut my engine off.passenger side rear wheel was off the ground. Front right was elevated on top of rocks. I was fine. Very shaken and in disbelief of therapid launch and situation. Rapidcar had to be towed. Exterior damage. Underside damage as well.
Dashboard is melting and becoming sticky/tacky and shiny causing decreased visibility on sunny days
2010 lexus es 350.consumer states he is afraid to drive the vehicle and it is sitting in his garage. *tgwthe consumer stated as a retired engineer, he believed the problem goes way beyond the gas pedal sticking.
I was backing car out of driveway when all of a sudden car accelerated hitting curb, ran up an embankment and crashed into neighbors front steps. This is the first time it ever did that. It appears that throttle must have stuck close to maximum acceleration as car climbed up a 10-12foot embankment and hit neighbors brick front steps with such force it picked rear wheels right off the ground.
The car intermittently does not start. Occurred four times in less than five months. Car bought new from dealer late 4/2010. After driving car around to run errands, car does not start. Brake is hard, and charging system warning sign appears. Sos safety feature often does not operate during these instances. First occurred 6/28/2010. Roadside called-required battery jump. Dealer evaluated car- claimed no issues with car or battery. Second occurrence: 7/6/10. Roadside called. Dealer evaluated car for two weeks. Third occurrence happened while at dealer. Lexus technician was able to replicate the problem. Technician thought the car was not recognizing the key. Battery for keys replaced. Fourth occurrence- 8/31/10. Roadside called. Brought to dealer. Claims there are no issues with car, but cannot provide explanation why this is occurring or give any guidelines to prevent the situation from occurring again. In all instances the car was never cold, so battery could not have been issue. Failure was replicated by dealer, but dealer unable to find adequate resolution to failure. However, claims car is "safe" to drive.
The contact owns a 2010 lexus es350. The contact stated that the vehicle is turned off by a keyless system, the engine was very quiet; therefore; the driver left the engine running for over four hours. The contact stated that a keyless system was very dangerous. He feels a key system would be less likely to cause the problem of leaving the engine on. The vin wasn't available.the failure and the current mileages were 5,000.updated 12/22/10 updated 12/30/10
2010 lexus es350. Consumer states unintended acceleration.*tgwthe consumer stated he engaged the cruise control, but due to speed restrictions where he was driving, he applied the brake and drove to the top. Once on level ground and with a clear lane ahead, he engaged resume. To his surprise the vehicle lurched forward with such force that he felt he had been pushed back into the seat very hard. He applied the brake and disengaged the cruise control.the dealers explanation was that the vehicle was powerful.the consumer also stated there was poor visibility in the rear of the vehicle. He stated he is 5" 10' tall, but sitting in the drivers seat, he could not see the back of the car;the end of the trunk lid, or the tail lights. The rear head rests covered much of the corners of the rear window and the middle was also blocked by the brake light. Also, just after the rear passenger seat, the cover over the trunk was slanted at an angle upward, and he could not see where the trunk ended. An object or a child who is 4" 5' tall could not be seen until he drove away. The door mirror showed the handle of the rear passenger's door, after which since the body was slanted inwardly, there was no way to see the tail lights and thus gauge where the car ended. The consumer stated he was forced to back away very slowly in parking lots. On roads after a snowfall, the vehicle skidded and fish-tailed un-like an ordinary rear-wheel drive vehicle. It kept going, and driving became uneasy.during the first week of driving, anytime the heat was on, there was a strong smell of burning plastic coming from the vents. The passenger's door did not fit the body of the vehicle. They were snug at the top, but when they reach the door handle, there was at least one/three of an inch gap between the door and the body.
The contact rented a lexus 2010 es350. The contact stated that the vehicle suddenly accelerated as the brake pedal was depressed, causing her to crash into the rear of another vehicle. The contact sustained injuries to the back, knee, ankles, legs and spine. The vehicle was towed to the dealer for inspection by an engineer. The failure was located at the main computer brain. The vehicle was also included in the speed control recall however, the dealer did not perform the recall repair. The vehicle was destroyed. A police report was not filed. The failure and current mileage was 5,041.
The contact owns a 2010 lexus es350 with 15,600 miles. The contact stated that while driving 35 mph and releasing his foot off of the accelerator pedal the vehicle would not decrease in speed. The vehicle was taken to the dealer and they could not determine the cause of failure.updated 01/31/11the consumer also stated the navigation system was inoperative. Updated 02/03/11upated 02/14/11
The contact owns a 2010 lexus es 350. The accelerator pedalbecame stuck while driving.the failure occurred intermittently.on one occasion, he attempted to turn off the engine at a gas station but the engine surged. He was able to gain control of the vehicle. He called the dealership and the technician stated that they wouldperform an at-home inspection of his vehicle.he had not contacted the manufacturer. No repairs were made. The current mileage was approximately 700. The failure mileage was approximately 500.
The contact owns a 2010 lexus es350. The contact stated that it took the vehicle three to four minutes to slow down when he took his foot off the accelerator pedal. The failure occurred at any speed. The vehicle was taken to an authorized dealer where the contact was told that there was nothing wrong. The contact also stated that the navigation system did not function properly. The failure mileage was 0 and the current mileage was approximately 15,600.updated 01/31/11updated 02/03/11updated 02/14/11
The contact owns a 2010 lexus es350. While exiting the highway the accelerator stuck and she collided into a snow bank. The contact received injuries to the face, mouth and body. The insurance company totalled the vehicle. The failure and the current mileage was 17,053.
The contact owns a 2010 lexus es350. The contact was driving approximately 55 mph when the gps navigation system displayed inaccurate information which directed him to the wrong location. The consumer was involved in a crash due to the incorrect driving directions. The manufacturer was notified and refused to accept financial responsibility for repairing the gps navigation system. The failure mileage was 15,400.updated 01/31/11the consumer also stated the vehicle would not slow down. Updated 02/03/11 updated 07-06/11updated 2/29/12
My 2010 es 350 the side mirrors fog up when it's raining and the outside temperature is below the 50 degree range and a slight drop or increase in temperature between traveling points, like driving from a lower temperature northern virginia into a higher humidity and temperature today (4/5/11) in washington dc weather. I couldn't see anything out of the two mirrors tochange lanes on the highway, a very unsafe and hazardous condition trying to lower the window in the rain and wipe the drive side mirror, drive, and having to repeat 5 minutes later.eren: good morning. Thank you for contacting lexus today.
2010 lexus es350. Consumer states unintended acceleration.*tgwthe consumer stated he engaged the cruise control, but due to speed restrictions where he was driving, he applied the brake and drove to the top. Once on level ground and with a clear lane ahead, he engaged resume. To his surprise the vehicle lurched forward with such force that he felt he had been pushed back into the seat very hard. He applied the brake and disengaged the cruise control.the dealers explanation was that the vehicle was powerful.the consumer also stated there was poor visibility in the rear of the vehicle. He stated he is 5" 10' tall, but sitting in the drivers seat, he could not see the back of the car;the end of the trunk lid, or the tail lights. The rear head rests covered much of the corners of the rear window and the middle was also blocked by the brake light. Also, just after the rear passenger seat, the cover over the trunk was slanted at an angle upward, and he could not see where the trunk ended. An object or a child who is 4" 5' tall could not be seen until he drove away. The door mirror showed the handle of the rear passenger's door, after which since the body was slanted inwardly, there was no way to see the tail lights and thus gauge where the car ended. The consumer stated he was forced to back away very slowly in parking lots. On roads after a snowfall, the vehicle skidded and fish-tailed un-like an ordinary rear-wheel drive vehicle. It kept going, and driving became uneasy.during the first week of driving, anytime the heat was on, there was a strong smell of burning plastic coming from the vents. The passenger's door did not fit the body of the vehicle. They were snug at the top, but when they reach the door handle, there was at least one/three of an inch gap between the door and the body.
Rear window distorts other car headlight at night and is very distracting, especially in heavy traffic.it appears that the slant of the window and the defrosting wires are set to close and this is what causes this problem.later models, this is corrected by fewer wires with more separation.
The side right mirror melted. When i ask dealer about problem, he declined to fix it. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
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