We found the following complaints for LEXUS ES350 (2009)
Read complaints for LEXUS ES350 (2009)
Takata recall, we received the letter from lexus about the recall four months ago, and do not see any more action taken by lexus to remedy the airbag problem, want to know the status of when the problem should be fixed.
A1 incoming email: letter from consumer re 2009 lexus 350es air bag recall safety deactivation.the consumer received an air bag recall in may 2016. The consumer stated it was unacceptable, to wait so long for a remedy.
Takata recall.dealer tells me not to drive car with front passenger, does not have parts/ability to fix the problems and offers me car rental until resolution.however, in order to accept the rental car, i must agree not to drive my own car at all even when i am alone.i explain i am alone 99.9% of the time but have children and other guests coming to visit on three different occasions this summer and that would be the only time i would have front seat passengers and the only time i would not be able to use my car in its current condition. I am told by dealer's representative i must sign documents stating i will not drive my car at all once i am given a rental.i am also told dealer may not be equipped to repair/correct the problem until some time late fall 2017, which means i will have to drive a rental for 5 or 6 months while my own car sits idly.i don't understand why i can't drive my own car when i am alone and why i must 'commit' to a rental for the entire length of time.they will not offer me the same type of car either.
Takata air bag recall; received notice of recall in february, 2017; as of 3/19/2018, we have had no correspondence to schedule repair
Takata recall - notified several months ago and advised not to have passenger in front passenger seat.this is difficult and creates problems for me and my family. I received another notice about class action,but no word on remedy
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vin was unknown. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags). The part to do the repair was unavailable.the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Takata recall. The contact owns a 2009 lexus es350. The contact stated that the dealer (hilton head lexus in hardeeville, sc) scheduled an appointment and ordered the part, but the manufacturer denied the approval to receive the recall part for nhtsa campaign number: 17v006000 (air bags). The manufacturer indicated that the vehicle was sold in new jersey and not south carolina. The contact was uncertain as to how long it would be before the repair was received from the dealer. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. Lexus service has no parts to fix this. They expect first quarter 2017. My wife is afraid to ride in the passenger seat. Can lexus put this off so long?
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags). The dealer (lexus of melbourne 6927 bromley dr, viera, fl 32940, 321-473-7872) was called for a week, but the contact was unable to get a response to determine when the recall repair could be scheduled. The contact was unable to determine when the vehicle would be repaired. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the remedy was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called the westside lexus dealer in houston, tx who stated that the parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recallwhat do i have to do to get this airbag replaced? i received a letter from lexus in march detailing the problem, and telling me that it would be addressed.it was supposed to have been done in september.it is now 10/30.please help!
2009 lexus es 350.consumer writes in regards to no available remedy to repair front passenger airbag inflator recall notice.
Takata recall,what is the average repair period, received notice in march and have no updated information as to when the airbags will be replaced.the vehicle as you know is hardly usable even by driver alone.toyota is 34% approximately complete on this, doesn't sound like they are keeping up with everyone else.
Contacted palm beach lexus dealership in west palm beach august 2016 regarding recall on car. I was told that the airbar wasn't available until 02/17dealership gave me a rental car.as of today, 02/06/17, no news on when the airbar will be replaced.my daughter is under 25 years old and can't drive a rental car.this is causing a hardship to my family.
The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 17v006000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Len stoler lexus in owings mills, maryland was made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2009 lexus es350. The contact received a notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contacthad not experienced a failure. Vin tool confirms parts not available.
Faulty airbag harness wirring. Dear sir or madam, this is to report that 2007-2012 is 250, is 350 and es 350 hasfaulty airbag wiring harness which disables the airbags. Clublexus.com has received hundreds of complaints regarding this. The repairs will only be done or correct if the vehicle is under 6 years old or 70,000 miles, whichever comes first. Few thousand customers have cars less than 70,000 miles buy beyond 72 months but lexus refuses to rectify this tsb warning under the warranty. It is not our faults that the vehicles have been driven less than 70,000 miles in 6 years. The cost to repair this is in the upwards of 4000$. This is ridiculous on the part of lexus and nhtsa. The airbag wiring should be included in the recalls along with the takata recalls as they are connected but lexus refuses to agree to the consumer complaints and have dared many customers to challenge nhtsa to get it covered under recall. Please help thousands of lexus drivers and their families from this fatal tsb fault which lexus refuses to fix. Further, lexus stated that "if the fault is covered by the recall, it will be fixed without fail". So far lexus wants to get richer by charging consumers $4000.00 for a part that they installed to big with. Please check the clublexus.com forum regarding the airbag lights coming on and the reaction that lexus has submitted to its customers. They are willing to put their customers and their families lives in danger just because nhtsa did not tell them to include airbag harness wiring in the takata recall, even if the vehicles are beyond warranty repairs. Please help us in these dire and unsafe circumstances. Thank you
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags) for the front passenger inflator. The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 17v006000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer and the interim recall notice did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the remedy was not available. The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The vin was unavailable. Parts distribution disconnect.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2009 lexus es350. The contact stated that the recall notice for nhtsa campaign number: 17v006000 (air bags) was received in january of 2017. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The vin was invalid. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2009 lexus es350. The contact stated that the recall notice for nhtsa campaign number: 16v34000 (air bags) was received in may of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. The vin was not available.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 17v006000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called flow lexus of greensboro (825 norwalk st, greensboro, nc 27407 (336) 217-5400) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available/parts distribution disconnect.
The contact owns a 2009 lexus es350. The contact received a notification of nhtsa campaign number: 17v006000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called lexus of richmond at 804-323-7695 and stated that parts were not available. The contact also called charles barker lexus in newport news at 757-234-6000 and scheduled an appointment; however, they later stated that the part was not available. The manufacturer was notified and informed the contact what zone her vehicle was in, and advised her to contact the local dealer. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 17v006000 (air bags); howeverthe parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 05/30/17*lj*as
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the parts to do the recall repair were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 17v006000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called lexus of bridgewater (1550 us-22, bridgewater, nj 08807, phone number: (732) 271-4000) and was informed that the part would become available sometime in december of 2017. The manufacturer was made aware of the issue and informed the contact that the part may arrive in december or spring of 2018. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recallstill waiting for parts in florida. My son had his acura fixed in maryland.(oct 3)zone a should be fixed before any other.(zone a =6 to 9 yrs,b=10 to 15).any body watching how takata is working on this recall?
Direct reply - letter from senator rubio inquiry on behalf of constituent regarding lexus recall.2009 lexus es350. The consumer was unable to get a time frame from lexus, as to when the recall would be rectified.
The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 01/27/17*lj
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 17v006000 (air bags), however the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms part not available.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairthe manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tools confirms parts not available. Updated 06/01/17*lj
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 17v006000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (len stoler lexus, 11311 reisterstown rd, owings mills, md 21117(410) 773-9613) was contacted and recall repair appointments were scheduled. The appointments were cancelled by the dealer, stating that the parts were not available. The contact stated that this occurred several times in the past year. The contact called the manufacturer at 800-255-3987, but was greeting by a recording, stating to contact the local lexus dealer to schedule a recall repair appointment. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2009 lexus es350. The contact stated that the recall notice for nhtsa campaign number: 16v34000 (air bags) was received in may of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2009 lexus es350. The contact received a recall notification for the air bags; however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The nhtsa campaign number was unknown. The contact had not experienced a failure.....updated 08/29/16 updated 08/30/16.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 17v006000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called henderson lexus (located at 7736 e gate rd, henderson, nv 89011, phone number: (702) 228-7736) and was informed that they were still waiting on a replacement part. The manufacturer was not notified. The contact had not experienced a failure. Vin tool confirms parts not available.
I was driving on the freeway when i got rear ended with my daughter in the backseat in her car seat, and i being the driver 8 months pregnant. Car was severely damage no air bags deploy, this is not the first time this happens that the air bags do not deploy at the time of the accident. I was wearing my seat belt i hit my forehead on the steering wheel both times. I am concerned regarding this. Very expensive car to have these malfunctions.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 17v006000 (air bags); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the failure. Parts distribution disconnect.
Takata recall. The contact owns a 2009 lexus es350. The contact stated that nhtsa campaign number: 17v006000 (air bags) exceeded a reasonable amount of time for repair. The contact searched the safercar.gov website and found that her vehicle was included in the recall as of august 2017. The contact received a letter in reference to a settlement, which lead her to check the website. The contact did not recall receiving the nhtsa campaign notification letter. The dealer and manufacturer were not notified. The contact had not experienced a failure. Vin tool confirms parts not available. ..updated 09/11/17 updated 09/14/2017
Takata recalli received a letter for airbag replacement from lexus division, toyota motor sales, usa inc. This july. But so far i did not get any further notice of it. Please let me know when the remedy will become available. Best regards,
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags) however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experience a failure. Vin tool confirms part not available.
Takata recall - i am the orignal owner of a 2009 lexus es350 and i have not received notice of the recall for my vehicle.however i see complaint after complaint about the airbag recall for the same vehicle and year. Many people who own the same vehicle have reported that they havereceived notification of nhtsa campaign number: 16v340000 (air bags); why haven't everyone received noticed of this defect?the contact in this complain states that the parts to do the repair were unavailable. The owners who received notice state that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.how can we speed up the repair process? how long must we wait!
Takata recall. The contact owns a 2009 lexus es350. The contact stated that the recall notice for nhtsa campaign number: 16v34000 (air bags) was received in may of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 17v006000 (air bags). The part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact was made aware that lexus would not have parts for the recall until september of 2017. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata inflators- takata recallwe submitted to the dealership the request to replacethe airbags per the recall and at the time these were not been available. It's been several months, and these have not been replaced.
The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Vin tool confirms parts not available. Updated 10/18/16*ljupdated 10/19/16.
The contact owns a 2008 lexus es350. On february 9, 2010, while the contact was attempting to change gears with his foot on the brake, the vehicle suddenly accelerated. He attempted to slow the vehicle down by depressing the brake pedal with both feet but the vehicle did not stop and collided into a wall. The driver was not injured but the passenger did sustain injuries to the mouth and upper body. A police report was filed. The current and failure mileages were approximately 28,000. The consumer is requesting the findings on the vehicle. Updated evoq 10/13/10the consumer also stated the air bags failed to deploy. Updated 02/25/11
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 17v006000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not notified a local dealer. The manufacturer stated that the remedy parts were unavailable. The contact had not experienced a failure. Vin tool confirms parts not available.updated 8/1/18
The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall -lexus states that they currently do not have the parts for my vehicle
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall-it is taking entirely too long for my car to get recalled and the air bags to get fixed.my wife and i drive 50 miles a day car pooling to work down a dangerous highway 270 in st. Louis.this is not acceptable.
Gotinterim safety recall noticenhtsa 16v-340 & 17v-006. Given the unknown date when a remedy is available,nthsa should require compensation for loss of use and/or buyback of the vehicles by the manufacturer. I lack full use of the car as the front passenger should not use that seat and possible sale is impededas car value is lessenedbecause of the existing defect.
"takata recall" i had to call the lexus dealer in melbourne florida when i learned about recall on radio. The dealer rep had my information and told me they will contact me when the parts come in. It's about two months and called several times and the same response. They are dragging this thinking consumer will get tired and give up. Government must do something about this issue.
Takata recall.i received a recall notice and was told 1) i should not have a passenger in the passenger seat of mycar and 2) there is no replacementyet.i checked today(8/16/16)and there still is nota solution for this safety defect. This problem with takata airbags has been going on for several years and there is no solution.how can there be no solution.have there been no safe airbags installed in the last several years?if there are safe airbags inflators available why can't they be installed on affected autos.i bought a car to transport my wife and grandkids. And i can not use itbecause offoot dragging by both takata and toyota. How much longer must i wait?
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 17v006000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacture exceeded a reasonable amount of time for the recall repair. The dealer (prestige lexus, 1000 nj-17, ramsey, nj 07446(855) 484-6393) was contacted and confirmed that the parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Recall notice sent out on may 21, 2016 stated that we "should not drive with anyone in the front passenger seat" until the fixfor the recall is complete. It is now november 11, 2016 and there are no fix statements nor any hint when our vehicle (located in houston, tx) will be scheduled for a repair.driving with the restriction of not using the front passenger seat is extremely inconvenient as we use the car for clients. Lexus dealers state that they have no idea when the repairs can be made and lexus corporate simply said to contact a dealer for a loaner car, which they refuse to do when contacted.while we recognize that this is a dangerous situation, the excessive time required to come up with a fix is unacceptable to the american public and unconscionable behavior by the manufacturer.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign numbers: 16v340000 (air bags) and 17v006000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issues. The contact had not experienced a failure. Vin tool confirms parts not available. The vin was not provided.
The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 17v006000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Lexus of torrence, california was contacted about the recall and stated that the contact must wait for the parts to become available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Vin tool confirms parts not available.
Takata recall. Lexus es350 2009owner and vehicle residing in sc. Owner scheduled replacement of passenger side airbag with hilton head lexus dealership. Airbag replacement was available at the dealership but toyota refused to authorize repair because my lexus was originally purchased in nj.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 17v006000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
2009 lexus es 350.consumer writes in regards to passenger side air bag design issues.* smdthe consumer stated the passenger air bag sensor, did not recognize her sitting in the seat. Over the years, the dealership has checked the sensor, calibrated the sensor, replaced the front passenger seat and sensor assembly and on the most recent visit, a lexus engineer was called in to evaluate the problem. The consumer was informed the sensor was calibrated for a 70 pound load; however, due to a flaw in the passenger air bag system for this model year, it did no consistently sense a passenger weighing slightly above 100 pounds. The dealer stated they could not adjust the sensor below the 70 pound calibration point, or repair the problem in any other way.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 17v006000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that mcgrath lexus of westmont (500 e ogden ave, westmont, il 60559 (855) 462-6964) was contacted and confirmed that parts were not available until 2019. The manufacturer was not notified. The contact had not experienced a failure. Vin tool confirms parts not available.
Takatarecalli received recall notice in the past and was told i would be notified when parts were available.now dealer tells me there is no recall.dealer is lexus ofrockville centre ny
I received notice of a match found for my vin regarding takata airbag.lexus dealer claims vehicle is not listedin lexus master database.i contacted the sender and they escalated the info and confirmed that my vehicle does have takata airbags.lexus claims they are wrong.please advise how to proceed.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The dealer, north park lexus of san antonio, has been completely unresponsive to my requests for replacement. I have been waiting for almost one year. They have not honored my request for a rental vehicle. They have not returned a single phone call or email. ....updated 06/23/ 17
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags). The part do to the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact was informed that he would receive a second notice when the parts become available. The vin was invalid. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall, very upset due to the fact i travel long distance and have passengers in my car i would like to know what can be done and would lexus provide a safe loaner car for me
"takata recall"i received recall notification in may 2016. Now 8 months passed, no further action. Remedy is not done. We can't use front seat so that my car only can ship 4 seats.when can you fix it? i am shopping for next car for my family - luxury suv. This bad experience on recall makes me decide to stay away from lexus in the future.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.
Takata recall. The contact owns a 2009 lexus es350. The contact stated that the recall notice for nhtsa campaign number: 16v340000 (air bags) was received in may. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall: in january, 2017, we received notice from lexus of the recall for the right front airbag, nhtsa recall 17v006.after waiting several months to hear from the dealer, we called them on 04/27/17 to inquire regarding status of airbag replacement and was told it should be in mid-june.having heard nothing, we called again on 07/17/17 and was then told it would be december.we called today, 10/18/17, to confirm replacement of the airbag in december and was told they have no idea when this would take place.we have not received a follow-up notice from lexus regarding this lengthy delay.we were told by the dealer to contact lexus customer service or see what information was available on lexus website.we are wondering if this means lexus is not corresponding with their dealers so that recall information can be given to the car owners.we have; however, received notice regarding the auto airbag settlement.we are very patient people; however, a response from the dealer offering little to no information about the recall is what prompted this complaint.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 17v006000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called arrowhead lexus (9238 w bell rd, peoria, az 85382 (623) 872-4000) and hendrick lexus charlotte (6028 e independence blvd, charlotte, nc 28212 (704) 200-9071) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 17v006000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called plaza lexus (777 decker ln, creve coeur, mo 63141 (314) 720-6048) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. Parts distribution disconnect.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 17v006000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (bell lexus north scottsdale, 18555 n scottsdale rd, scottsdale, az 85255, (480) 502-5000) did not give a specific date for when the part would become available. The dealer speculated that the part may be available in september of 2017. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. Vin tool confirms parts not available.updated 10/17/17*ljupdated 10/19/2017
Takata recall.after receiving the recall, i parked our lexus.if there is a chance of metal fragments striking the passenger, then there is also a chance the fragments could strike rear seat occupants.the recall started 5/23/16.five months later there is no resolution.this high $ car is worthless to us.lexus should offer to buy back the vehicles.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Car was being driven into a parking spot at less than 5 mph when it suddenly accelerated and started to climb a rock hill before it could be stopped.wheels were turned to right as result of turn into parking spot which caused the vehicle to start tipping over.air bags were not deployed and repairs are approximately $4500.
Takata recall ...after receiving the 'interim notice' february 8th 2017 i checked at the dayton lexus dealer manager of service today ( mar 22,2017) and was told the replacement inflator will not be available for my es350 until september 2017 making my vehicle useless for seven to eight months!! .this is totally unacceptable . Their claim as the service oriented company is a sham.
I received my 1st recall letter last june 2016 & i have been calling westside lexus on the katy freeway, houston, tx for the past few months & they still do not have the part in. It has almost been a year. I just received another letter about the recall & i called the dealership & they said that they are only working on the is models first & don't know when they can fix the es models. I don't feel safe driving passengers around & i don't understand why it would take this long to get the parts in. This is ridiculous!!
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 17v006000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Vin tool confirms parts not available.updated 06/02/17*lj*as
Takata recallmy vehicle is not repaired, lexus has failed to address the issue in timely manner. I am unable to use the front passenger seat as the front passenger is in the risk of serious injury
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 17v006000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Metro lexus located at 13600 brookpark rd, clevland, oh 44135 was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. The vin was not provided.
The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 17v006000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
8 months waiting for a fix..have called twice.this last time i was hung up on...line just went dead after agent answered.never called me back even though he had my info.they say a passenger should not ride so my husband and i are looking like "driving miss daisy"how long is this supposed to go on????
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced any failures. The manufacturer was made aware of the issue. Vin tool confirms remedy not yet available.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.updated 01/05/17*ljthe consumer stated it has been five months. Updated 01/12/17.
Takata recall. The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 17v006000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (lexus of towson in towson, md, 410-769-9400) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2009 lexus es350. The contact received notification of nhtsa campaign number: 17v006000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Flow lexus of greensboro, north carolina stated that, in august of 2017, the contact would receive a second letter when parts become available. The manufacturer was made aware of the issue and stated that the parts would become available in december of 2017. The contact had not experienced a failure. Vin tool confirms parts not available.
Failure of airbags to deploy in a head-on collision on october 24, 2009 involving my 2009 lexus es 350.damage estimates from the involved insurance company total over $15,000.00 for all frontal damage which intrudes into the engine compartment.estimates which are over $15000.00 indicate that the airbag sensors are being replaced, but there is no charge indicated for the sensor replacement which lexus is probably doing at no charge.this means that the damage of $15,000.00 are for parts and work other than that involving the front airbag sensors replacement.injuries sustained by front seat passengers.driver is being treated for a closed head injury/concussion and passenger is being evaluated for concerns of dizziness, right hip pain and a possible neck injury.
On tuesday, 6/28/11 my wife was involved in a head on accident.the vehicle in front of her had no brake lights and she slammed into the back of his truck.she has $9,000 worth of front end damage and none of the airbags on her 2009 lexus es350 deployed.i find that to be an issue.due to that fact she has sustained a head, neck, back and knee injury.i contacted lexus of cherry hill, nj where the vehicle was purchased less then a year ago as a precertified vehicle and was told that it depended on how fast she was going at the time she hit, that would determine whether the air bags would deploy.a car with $9,000 front end damage in my opinion should have deployed an air bag.something is wrong with this picture.
The contact owns a 2009 lexus es350. The contact stated that while parked the she noticed flames coming from the front drivers side door. The contact used a piece of clothing to put out the fire. The fire department was called to the scene and a report was filed. The contact sustained burns to her left wrist and hand. As a result, the contact had to undergo surgery.the vehicle was not taken to the dealer. The cause of the fire was unknown. The vehicle was not repaired. The vin was not available. The approximate failure mileage was 35,000.
Lexus 2009, model es350security system goes off by itself at odd hoursall windows and sunroof open by themselves at the same time on different occasions. Now toyota is replacing all computers that relate to this electrical problem. The vehicle has been at the service department over a week.
Lexus recall on es 350i took my lexus in to the dealer for the recall action i was told that a accelerator override system was installed and if the gas pedal and the brake was applied the engine would shut off. I fear that this is unsafe due to the loss of power steering and power braking.
Lexus 2009, model es350. All windows and sunroof open by themselves at the same time at different occaisons. Vehicle has been brought and left at keyes lexus in van nuys, ca. Numerous times to correct from beginning of my purchase. They failed to correct the problem to this date after promissing to do so. The danger exists if this happens while driving, it could cause an accident.
The contact owns a 2009 lexus es350. He was concerned because the push switch starter button does not allow the driver to turn the engine off in the event of an emergency. He has not had a failure with the vehicle. The failure and current mileages were 2000.
The contact owns a 2009 lexus es 350. The contact stated that the headlights were very dim. He mentioned that the failure was a safety hazard because the defect made it impossible for him to see more than 100 ft down the road. The vehicle was taken to the dealer who advised the contact that they were unable to do anything because the lights were designed that way. The manufacturer was not contacted. The vehicle was not repaired. The vin was unavailable. The failure and current mileages were 11,000.
The contact owns a 2009 lexus es350. The contact stated that when driving approximately 50-55 mph with the headlights in activation, the headlights would fail sporadically. The contact tried pushing on the lever for the high beams and but the high beam headlights were also unresponsive. The vehicle was taken to a dealer for diagnosis. After diagnosis they advised the contact that the light bulbs failed and needed to be replaced. The headlight bulbs were replaced. The manufacturer was not contacted. The failure and current mileages were approximately 19,700.
Have a problem with the gas tank on the car. When it is full and i stop and then drive away i hear a thumping noise from it. Only hear it when the tank is full at 1/2 i don't hear it. I am concerned because it is the gas tank. Had it to the dealer and was told it was a normal thing. I was told they had filled up 3 cars of the same model car and it was noticed in them..after all we are dealing with gas..
I too am having the same problem with the thumping noise from the trunk area.i notice when i take off from a dead stop it sounds like a thump noise right when you take off.it must be the fuel tank and i now see that others are having this same problem.this cannot be normal??>
The contact owns a 2009 lexus es350. While driving approximately 45 mph, the contact could smell fuel inside the vehicle. The contact stated the smell was also noticeable when outside the vehicle. The vehicle was taken to the dealer where the technicians stated they could not diagnose the failure but also smelled the fuel. The contact continued to smell the fuel. The vehicle was taken back to the dealer where the technicians stated they would contact the manufacturer to have another technician inspect the vehicle. The contact stated the dealer provided a rental vehicle and was waiting for a response from the dealer. The approximate failure mileage was 15,100. Updated 08/31/11
Takata recall. The contact owns a 2009 lexus es350. The contact stated that the trunk failed to secure and opened occasionally without warning. The contact had to make several attempts with the function button to lock and unlock the trunk. An independent mechanic stated that there was a manufacturer recall to service the failure with the trunk opening. The dealer stated that the recall expired, but they provided no solution. The vin was included in nhtsa campaign number: 17v006000 (air bags) and the dealer made no mention of when the manufacturer would supply the parts for the recall repair. The manufacturer was notified. The failure mileage was unknown. Vin tool confirms parts not available...updated 06/27/17 dealership gave discount on repair. * as
On monday august 6th, 2012 at approximately 5: 25 am,i ([xxx]) was arriving at work at methodist hospital. I pulled in the parking lot and started to make a wide u turn into a parking stall driving about 5 miles per hour. My car suddenly accelerated and the brakes would not work and i was unable to stop the vehicle. I kept trying to brake to no avail. I went through a fence and drove over a steel pole. Just as i was about to hit a very large tree, the car finally stopped. The brakes finally work about 3 to 4 feet in front of the tree. I was able to drive around the tree and park like i do every day. After parking, i got out of the vehicle, got my phone from my purse in the trunk and called my husband and told him what had just happened. I was very shaken and crying. The car was wrecked on the passenger side. [xxx] called security & [xxx] came over. We both went back out where the accident happened. I showed him where it happened, what happened and where i ended up. [xxx] told a few photos. We have contacted lexus [xxx] #2 option (judy)and our attorney ([xxx]) [xxx]. We have taken the vehicle to lexus of omaha. Lexus wants us to sign a black box release. Our attorney suggest we turn in a claim to see if farmers wishes to see the black box 1st..information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Poor brake performance since i took delivery, 5/1/09lexus e 350 2009.dealer inspected it & said brakes were normal.i have driven hundreds of vehicles in my life.......none felt like this.
When i was going to park my car in the box in front of the hotel room, i touched the accelerator slightly to advance the two meters distant to be properly parked, then the accelerator run in high speed the brakes did not respond.to reduce the impact,i turned the wheel to the right and crashed into the hotel wall. People from lexus is making an investigation. The question is how confident is that investigation. The car was check the day before for 15,000 miles check. I live now in durango, mexico and just came to have my car checked.
The contact owns a 2009 lexus es350. While the contact was attempting to brake the contact noticed that the vehicle had begun to shake and vibrate. The vehicle has not been diagnosed by the dealership and there were no prior warnings. The current and failure mileages were 2500.
The contact owns a 2009 lexus es350. When the contact attempted to apply the brakes, he noticed that the brake pedal had fallen to the floor. The vehicle was taken to the dealership where the contact had the brake booster and master cylinder seals replaced. The contact noticed previously that the vehicle had traveled over a rough surface 2 to 3 minutes prior to the failure. The current mileage was 6000 and the failure mileage was 4000.
Vehicle dashboard is melting and creates a dangerous road glare when driving on sunny days or hot days. It is also a very sticky surface that is sticking to everything. This is known problem on lexus and toyota cars.
Car was being driven into a parking spot at less than 5 mph when it suddenly accelerated and started to climb a rock hill before it could be stopped.wheels were turned to right as result of turn into parking spot which caused the vehicle to start tipping over.air bags were not deployed and repairs are approximately $4500.
The contact owns a 2009 lexus es350. While the vehicle was parked, it was noticed that the dashboard overheated and melted from the sun. In addition, the dashboard emitted an abnormal odor when melting. The vehicle was taken to the dealer where it was diagnosed that the dashboard needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 34,549.
The dashboard on this vehicle is melting.the smell is terrible.i do not drive the car anymore because i am afraid that the order coming from the melting dash is toxic.even though lexus has a recall on the 2008 models for this very same reason they are refusing to replace this.this is not a safe situation to be driving under.please help!!
I was driving on the freeway when i got rear ended with my daughter in the backseat in her car seat, and i being the driver 8 months pregnant. Car was severely damage no air bags deploy, this is not the first time this happens that the air bags do not deploy at the time of the accident. I was wearing my seat belt i hit my forehead on the steering wheel both times. I am concerned regarding this. Very expensive car to have these malfunctions.
On the evening of december 13, 2010, victim left his car running in his garage.the car has a "smart key" which is a remote key-fob.this means that he does not have to turn a key to turn the ignition on and off.instead, the car turns on and off by pressing the same button on the dash board.he must have forgotten to turn the car off.he then went to sleep and suffered carbon monoxide poisoning during the night.he was found unconscious on the floor the next morning.the car was still running.the victim was taken to the hospital, where he is in the icu and sedated.
Dashboard on 2009 lexus es 350 has begun to melt and on sunny days the reflection on the windshield poses a safety hazardand reduces visibility.there was a recall for this problem on 2007 and 2008 models.the 2009 is identical in design and lexus should fix this.i contacted them and they offered to pay a small portion of the $1700 repair costs.
Car was being driven into a parking spot at less than 5 mph when it suddenly accelerated and started to climb a rock hill before it could be stopped.wheels were turned to right as result of turn into parking spot which caused the vehicle to start tipping over.air bags were not deployed and repairs are approximately $4500.
When i was going to park my car in the box in front of the hotel room, i touched the accelerator slightly to advance the two meters distant to be properly parked, then the accelerator run in high speed the brakes did not respond.to reduce the impact,i turned the wheel to the right and crashed into the hotel wall. People from lexus is making an investigation. The question is how confident is that investigation. The car was check the day before for 15,000 miles check. I live now in durango, mexico and just came to have my car checked.
On july 22, 2010 i had been traveling from cape cod and was on i84 using my cruise control on my 2009 lexus es, set to 64 mph.i would cancel it by pushing the lever towards me when traffic got heavy and push "resume" when i had an open road.after traveling about 210 mi and using it in the above manner it would not resume as before.the car would surge and accelerate to over 75 mph.i had tocancel the cruise for it to stop accelerating because it was not stopping.i was not using the pedals at any time.i tried it twice.the same thing happened.i then turned off the cruise entirely and didn't use it again.
Gas pedal got stuck on a recalled lexus leading to a crash, after the recall work was done by the dealership.
The contact owns a 2009 lexus es350. While the contact was attempting to pull out of a parking space sheapplied the brakes and the vehiclesuddenly accelerated without warning. In order to stop the acceleration the contact had to apply hard pressure to the brake pedal. The vehicle was taken to the dealership where the contact was informed that the floor mat caused the acceleration and they were replaced. The vin was not available.the failure mileage was at 2000 and the current mileage is 4800. The vin was unavailable.
The contact owns a 2009 lexus es350. At a stop sign he slightly released the brake and slightly pressed the accelerator pedal, but the vehicle had suddenly lurched forward.he was able to safely avoid a crash. The vehicle has not been diagnosed by the dealership. The current and failure mileages were 8780.
The contact owns a 2009 lexus es350. The contact stated he took his vehicle in for the remedy on the entrapment pedal and he did not realized that they would shortened the accelerator pedal. He is disappointed in the results and what they did to the pedal he is not comfortable driving the vehicle. The toyota manufacturer and dealer did not inform him of exactly what the fix would be on the vehicle. The toyota manufacturer inform him that nhtsa said it was acceptable for them to cut the accelerator pedal off.the dealer also stated they cannot modify the pedal. The failure mileage was 3,000.
Petition for a defect investigation into low-speed surging in different models of toyota automobiles in which the car starts accelerating and the engine rpm increases when accelerator is not depressed.the consumer stated on february 13, 2015, his wife was driving to an appointment. She pulled into the parking lot and did not have her foot on the brake pedal as she was coasting into the parking spot. The vehicle suddenly accelerated. Big bushes in front of the vehicle limited the speed, so his wife turned off the ignition and the vehicle fell back. A witness saw the entire even and attested to the fact the engine suddenly started roaring. The front of the vehicle was smashed. There were no injuries.the vehicle was towed from the scene and subsequently inspected by a representative of the manufacturer. The petitioner disputes the manufacturer's conclusion that the edr readout downloaded as part of that inspection provided no evidence that the incident "was the result of any type of manufacturing or design defect." updated 07/27/15.updated 07/29/15. *jlq
My wife and i experienced an uncontrollable runaway of our new (3 weeks old and less than 200 miles) lexus es-350 car on 09/27/2009. The car was totaled. At time, both police and ambulance were called. And we were sent to the nearby shady grove hospital for checkup and treatments. Initially, i thought it could be because i mistakenly pressed the gas pedal, instead of the brake, when i tried to slow down the car preparing to make a left-hand turn onto rt. 28. Now, after i read all the recent toyota/lexus accident news reports, which specifically involved the lexus es series, i begin to belief it wasn't the case. And in fact, it was an uncontrollable runaway car, at the time. Because otherwise i would have naturally slowed down the car at the intersection and prepared to make the turn. Therefore, i shouldn't be the one who contributed to the accident; also considering the following:(1) i'm an experienced driver, and have driven all kind of brand and sizes of cars, and under various weather and road conditions since 1962; (2) the accident happened on the great sceneca hwy in gaithersburg. I've been living in this specific area since 1974; and going through all the community changes and expansions, including new road structures, and traffic patterns; (3) i've a superior driving record; and a 20/20 vision.
The contact owns a 2008 lexus es350. On february 9, 2010, while the contact was attempting to change gears with his foot on the brake, the vehicle suddenly accelerated. He attempted to slow the vehicle down by depressing the brake pedal with both feet but the vehicle did not stop and collided into a wall. The driver was not injured but the passenger did sustain injuries to the mouth and upper body. A police report was filed. The current and failure mileages were approximately 28,000. The consumer is requesting the findings on the vehicle. Updated evoq 10/13/10the consumer also stated the air bags failed to deploy. Updated 02/25/11
The contact leased a 2009 lexus es350. While driving approximately 35 to 40 mph on the highway, the vehicle accelerated 80 to 90 mph. He attempted to engage the brake pedal and the emergency brake to stop the vehicle and was unsuccessful. He also pressed the on/off button, shift the vehicle in reverse and was unable to stop the vehicle. He was able to drive with minimal control to an emergency lane where he was able to shift the vehicle into reverse then immediately to park; however, the transmission began smoking and the vehicle slowed down. The contact drove the vehicle to his residence. He was also able to drive the vehicle to the dealer and expects them to allow him to return the vehicle. The service director stated that the failure was caused by the floor mats and that the hooks were never installed in the vehicle. The manufacturer provided no assistance.the current mileage was approximately 11,900 and the failure mileage was also approximately 11,890.
I am requesting that dot nhtsa investigate the driver's contribution to unintended acceleration (ua) due to programming code error. I am driving at 40 mph. I see signal light turning red. I took my foot off accelerator. The car is coasting. When speed reached 20 mph, the car suddenly started accelerating. I stepped on the brake. Car started slowing down. I reported this to lexus headquarter on 03-01-10 (lexus incident.) i was asked to drop off my car at dealer on 03-30-2010 so that field technical specialist can investigate. I was asked to pick up my car on 03-31-10. I requested copy technicians findings and report. As per technician's report, "we were able to duplicate his concern. What is happening is that as the vehicle slows down the torque converter lock up is turning off. This reduces the amount of engine braking and gives the feeling that the vehicle has sped up. We compared this to another es350 and it has the same characteristics. No repairs made, vehicle is operating as designed." i wrote lexus head-quarter again saying, "this is not a feeling i experienced. It is a real issue. I noticed speedometer reading rising." i received a phone call from lexus headquarter indicating there is nothing more they can do. I asked, "can your technician repeat the test with me in the car with him?". They said, "it is not necessary".since my foot was not on accelerator or brake when car started accelerating, i suspect programming code error. My car was already repaired during safety recall by lexus some two months ago. So, this is not a stuck accelerator issue.i request your assistance in having lexus repeat this test with me inside the car to witness their test. They have refused to do this.car was purchased brand new from sterling mccall lexus, houston in december 08. It is lexus 2009, es 350. Car is barely used since we bought it 16 months ago. It has 3,300 miles on it. All routine required maintenance was performed by dealer.
On monday august 6th, 2012 at approximately 5: 25 am,i ([xxx]) was arriving at work at methodist hospital. I pulled in the parking lot and started to make a wide u turn into a parking stall driving about 5 miles per hour. My car suddenly accelerated and the brakes would not work and i was unable to stop the vehicle. I kept trying to brake to no avail. I went through a fence and drove over a steel pole. Just as i was about to hit a very large tree, the car finally stopped. The brakes finally work about 3 to 4 feet in front of the tree. I was able to drive around the tree and park like i do every day. After parking, i got out of the vehicle, got my phone from my purse in the trunk and called my husband and told him what had just happened. I was very shaken and crying. The car was wrecked on the passenger side. [xxx] called security & [xxx] came over. We both went back out where the accident happened. I showed him where it happened, what happened and where i ended up. [xxx] told a few photos. We have contacted lexus [xxx] #2 option (judy)and our attorney ([xxx]) [xxx]. We have taken the vehicle to lexus of omaha. Lexus wants us to sign a black box release. Our attorney suggest we turn in a claim to see if farmers wishes to see the black box 1st..information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a lexus es 350. The contact stated that the driver was turning into a parking space when the vehicle suddenly accelerated, jumped a curb and hit a parked vehicle. There was a minor injury as a result of the accident (someone inanother vehicle). The vehicle had previously been repaired according to recall 09v388000 (vehicle speed control: accelerator pedal). A police report was filed. The contact filed a complaint with the manufacturer who stated that someone would get back with him. The contact was currently awaiting the call back. The vehicle had not been repaired. The current and failure mileages were unknown.
My vehicle lexus es350 (2009) is under recall for safety as it gas pedal is getting stuck in some cases.i had difficult time for lexus to take care and to fix this problem.but i want to report that lexus does still not own its responsibility.i had called lexus on feb 19, 2010, to check on the status of the recall repair.i was told: "car is safe to drive and that 'it is not a safety recall." this was told to me repeatedly, even though i kept telling the lexus person that their own website is saying contrary to her claim.i think it is very misleading --telling customers that vehicle is safe to drive; and this is not a safety recall but voluntary recall by the company.i have got my vehicle fixed.but i am surprised at the company's style of misleading customers.
I put the car on d to drive. I stopped at a red light, i brake the car to stop. When the light turned green, i pressed on the gas pedal to drive forward, but the car reversed without me putting on r. The reverse go was slow. When it reversed, i tried to stop the car car by pressing on the brake pedal, but i could not stop the car that way. I had to turn off the car to stop the reverse. The car reversed like that both times sporadically on two consecutive days - on 11.11.2014 and on the morning of 11.12.2014.my car was under warranty. I brought it to the service of lexus at longo on the evening of 11.12.2014, which is where the vehicle was bought. They found no problem with the car, charge me money, and gave the car back to me the next day.i believe that the car needs more investigation. I am afraid of the sporadic reversal of the car while it is on d. I am further afraid that at high freeway speed, the problem it could cause is even more dangerous.
The contact owns a 2009 lexus es350. The contact was driving approximately 30 mph entering the highway. A sudden increase of acceleration caused the speed to increase to over 60 mph. The brakes were depressed and the vehicle slowed down. The vehicle continued in operation. The vehicle was taken to the dealer for diagnostic testing. The contact is waiting on a response from the dealer for the cause of failure. The manufacturer was notified. The failure mileage was 11,500.
The contact owns a 2009 lexus es350. The contact was reversing from a residential garage. As the brakes were applied and the contact shifted from reverse to drive, the vehicle abnormally accelerated. The contact crashed into a brick wall and sustained injuries to the left leg. The crash caused damaged the contact's home. The manufacturer was made aware of the failure and sent an investigator to inspect the vehicle. The vehicle was towed to a lot by the insurance company and deemed destroyed. The vehicle was not repaired. The vin was not available. The approximate failure mileage was 29,000.
Lexus es 350 had uncontrolled accelerator causing speeds in excess of 90 miles per hour until car was forced out of gear.without attempts to accelerate the car took over and sped out of control.cruise control was not engaged and brakes would not slow the vehicle.i called 911 and they told me to put the car in neutral which caused the rpms to race out of control.the car then went into reverse by itself until i slammed it into park.the dealer came and picked up the car as it was unsafe to drive.fortunately this occurred on the freeway and i had room to maneuver and miss cars and obstacles.had this occurred anywhere else i would be in the hospital.
On august 28, 2009, four occupants of a 2009 lexus es350 tragically and unnecessarily died in sante, california in san diego county following a high speed loss of control and rollover event.the vehicle in question was a loaner car from bob baker lexus in el cajon, california.driver of the vehicle, 45, a 19 year veteran of the california highway patrol.the driver had obtained the vehicle that day after dropping off his lexus for service.witnesses report that the officer was maneuvering the lexus in and out of traffic at high rates of speed on state route 125, honking his horn with the hazard lights on, prior to the highway ending at an intersection. The officer attempted to negotiate a turn but could not avoid striking another vehicle and losing control because of his high rate of speed.rolled several times, and caught fire.all four occupants are reported to have died almost immediately. Prior to entering the intersection, an occupant of the vehicle called 911 emergency to report that the accelerator was stuck.he reported that the vehicle was traveling 120 miles per hour and that they were approaching an intersection.occupants are heard telling each other to pray before a woman screams and the call suddenly ends. The officer(driver of the vehicle, his wife , 45, and their 14 year old daughterall died in the crash.the wife's brother, 38, also died.on behalf of the surviving family members of the decedents, we respectfully request you to investigate why this lexus vehicle's accelerator malfunctioned, and why a highly-trained officer and driver like the officer was unable to re-gain control of the lexus vehicle at issue or otherwise avoid catastrophe.we currently are awaiting additional facts surrounding the incident, and the malfunction of the lexus, but will supplement this complaint upon receipt.updated 12/01/09 updated 06/03/10 updated 09/23/10 updated 9/27/11*cw
2009 lexus 350.consumer states brake failure which causing a multi car accident.*tgwthe consumer stated he applied the brakes, but the vehicle did not stop and subsequently he hit another vehicle.the consumer stated he did receive a recall notice.
2009 lexus es350, vehicle accelerated.the consumer stated he accelerated to pass another vehicle and when he removed his foot from the accelerator, the vehicle accelerated up to 80 mph, before it resumed normal operation. The vehicle was repaired under recall on march 26, 2010. The consumer stated the vehicle is still not operating correctly.
2009 lexus 350. Consumer writes regarding lexus recall floor mat interference with accelerator pedal and change to computer for engine shut down *tgwthe consumer was not satisfied with the recall modifications that were performed.the consumer also stated the floor mats were not replaced as he was told they would be.the consumer stated the pedal was too short and his foot could slip off the end and become lodged under the pedal.
Lexus 2009, model es350security system goes off by itself at odd hoursall windows and sunroof open by themselves at the same time on different occasions. Now toyota is replacing all computers that relate to this electrical problem. The vehicle has been at the service department over a week.
Lexus 2009, model es350. All windows and sunroof open by themselves at the same time at different occaisons. Vehicle has been brought and left at keyes lexus in van nuys, ca. Numerous times to correct from beginning of my purchase. They failed to correct the problem to this date after promissing to do so. The danger exists if this happens while driving, it could cause an accident.
Vehicle dashboard is melting and creates a dangerous road glare when driving on sunny days or hot days. It is also a very sticky surface that is sticking to everything. This is known problem on lexus and toyota cars.
Melting dashboard problem which affects visibility. I called lexus headquarters in august 2017 and reported the problem. I took the car in to lexus dealer and they took pictures which they said they would submit somewhere. After many months, i called headquarters again. I got a call from them on 1/29/2018 stating that my car is no longer under warranty. They want me to pay to replace dashboard. Many other lexus models have been recalled for this same problem. However, they indicated my model was not under recall. Since my car also have the defected material that was used in those other models, i believe lexus should be held responsible for replacing the dashboard. The es350 should also be under recall because the problem exists in this model.please contact me to advise.
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