We found the following complaints for JEEP GRAND CHEROKEE (2015)
Read complaints for JEEP GRAND CHEROKEE (2015)
Takata recall. The contact owns a 2015 jeep grand cherokee. The contact received notification of nhtsa campaign number: 16v240000 (air bags); however, the part for the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.updated 10/06/16*lj*as
September 14,2020monday september 14, 2020 . Left work at 8:10 am. Was driving home on n cherokee ave .got to stop light o ross clark cr. Turned right at light.accelerated . To speed went through light at denton road . Just past techway automotive and before life south community blood bank.bam i thought i had been hit from behind , my head went forward. Felt like someone punched the back of my head rest.it pushed me to steering wheel .this was in tragic at 8:30 in morning.i was with in 1 mile ofdothan jeep chrysler dodge. They said they do not have any recalls on it.but they did say it was an air bag.could not tell me how this can just happen driving down the road.
The air bag come on(service air bag)
Seatbelt having trouble retracting.
I was sitting in the car in the parking lot and was about to start the car and all of sudden the driver headrest suddenly popped open. It smacked me in the head. There was no accident or nothing unusual to cause it to happen. I am hoping there is a recall on this problem and it gets fixed, it was not my fault at all. Thank you.
The contact owns a 2015 jeep grand cherokee. While proceeding through a four way stop at approximately 25 mph, a vehicle failed to yield and crashed into the driver side of the contact's vehicle. The rear door and frontal driver and passenger side air bags failed to deploy. The contact sustained lacerations to the face and injuries to the hip, legs, and neck. The front passenger suffered injuries to the right side. The rear passenger sustained injuries to the left side and face. Medical attention was required and a police report was filed. The vehicle was towed to the dealer for further inspection. The manufacturer was notified. The approximate failure mileage was 12,200.
2015 jeep grand cherokee. Consumer writes in regards to airbag issue. *ldthe consumer stated he was broad sided in the driver's door and none of the air bags deployed.the consumer suffered minor injuries. The vehicle was declared totaled.
Headrest just popped out on drivers side. 2015 jeep grand cherokee.
The vehicle was stationary and unoccupied in the driveway when the driver seat's active head restraint popped open. It cannot be reset due to the damaged plastic. This is not supposed to activate until triggered by an accident and is an obvious design flaw.
Passenger active headrest deployed while vehicle parked, will not reset.these vehicles have an active headrest system that is designed to deploy forward in the event of a crash but the plastic housing that keeps it in place has crumbled and made the headrest leap forward in the deployed state and will not go back into position and hold.
I thought somehow i broke my headrest and didn't realize. But when i went to look it up and to my surprise i see hundreds of people with he same exact issue. Car was not moving and was parked behind my business, came back to the headrest deployed. Surprised jeep hasn't recalled this yet seems like a major issue, can't even imagine if someone was sitting and it exploded.
The headrest on passenger seat exploded causing concussion, neck and shoulder injury. I am not sure what to do moving forward.am afraid that the driver headrest will explode as well. Really need guidance.
Passenger seat head rest airbag deployed while vehicle was stopped at a light
The airbag light came on for no reason. It is a safety issue because airbags may not deploy in crash
Passenger headrest burst open in vehicle unexpectedly while vehicle was in motion.
Front seat passenger headrest burst while driving!just picked my mom up from the airport she is complaining of headache! it was so loud it scared me i wasn't sure what hadhappenef then my mom said it felt like something hit her in the head! i thought someone shot at my car!!! i pulled over and noticed the headrest was completely dislodged.i am very concerned if it happens to me ibeould lose control of my car !! this was very scary and i hope my mom is okay!!!
Vehicle was involved in an accident driving on a highway (speed approx. 45) when another vehicle failed to yield at a stop sign.front passenger side of vehicle impact with front of other vehicle.air bags did not deploy and the seat belt did not lock causing the driver's face to hit the steering wheel.due to the seat belt not locking facial injuries were sustained.
I was driving the vehicle when my drivers headrest popped and hit the back of my head. I pulled over to see what happened and it looks as though the headrest exploded but nothing came out. Iā€™m not sure if an airbag was supposed to deploy but it did not. Luckily because my son was in the back seat, not sure if air bag was suppose to deploy or not. I did not hit anything when it happened and i was just driving. Consumer has notified the dealer to get it repaired.
I was driving home from work today 9/29/19 on a two lane road and was traveling around 40mph coming up to a red light when all of the sudden the active headrest on the drivers side deployed striking me in the back of the head with enough force it felt like a punch, this caused me to swerve and nearly rear end the car stopping in front of me.i have done some quick research on this issue and notice this is not a current recall nor an isolated incident.in my case this could have been life threatening had i not been able to keep control of the vehicle.
While driving on the highway, the passenger active headrest deployed. There was no accident. Passenger was hit in back of the head and scared by the noise and impact of the headrest. After arriving at destination, was able to inspect the headrest and can see that a piece had broken within the headrest.
The contact owns a 2015 jeep grand cherokee. While driving 25 mph, the driver crashed into a tree. The air bags did not deploy. A police report was filed. The contact was seated in the rear passenger seat and sustained minor injuries to the knee, arm, and head. Medical attention was not required. The vehicle was not diagnosed nor repaired. The vehicle was towed. The manufacturer was notified of the failure. The failure mileage was approximately 35,000.
The vehicle was parked, and suddenly the driver's front seat head restraint deployed for no reason with incredible force. The vehicle was parked with no insult to vehicle or reason for this to occur. I reported to local dealer and the headrest restraint cannot be reset. It requires a total replacement of the headrest that isn't covered under standard or extended warranty. The cost of the part to replace is $846.30 plus labor. This is a safety issue and seems to be a defect as the restraint deployed for no reason. The dealer offered no assistance with this issue.
Passenger seat head rest air bag deployed while sitting in garage
On 6/14/2021 i got in my vehicle and noticed the driver side headrest was deployed outward. I can see broken plastic clips inside.
The ahr on the drivers side just went off while driving highway speed. There was no accident or hard braking just driving.
On august 15th 2015, i brought my vehicle in for a recall that i received in the mail, on the letter it states it is for orc module, so i went into the dealership ray brandt dodge, jeep on westbank expressway to have my recall taken care of, well prior to bringing in my car i called them twice to make an appointment to have my car serviced, they informed me that i did not need to make an appointment just to bring the vehicle in for the recall. I brought that car in the saturday of august 15th to be informed that i needed to make an appointment and they were backed up, i informed them that i had called twice to make sure i got my car taken care of and got this recall item taken care of, they could not service me and told me i had to make an appointment so i left with my car not being serviced and driving my vehicle with a known recall that i brought my car in for, on august 27th i had a car accident, ,my car is still not been serviced for this known recall code r05, and now i have had an accident in my car which has me shook since i know that there is a issue with my car. I am writing this complaint because i think it is horrible the way that dealership treated me and i could be in a different situation and not be able to write this complaint. I do not know if this will do or change anything but i thought it should be heard.
The passenger side active headrest restraint on my 2015 jeep grand cherokee deployed while parked in my garage unoccupied.i took the vehicle to a local chrysler dealer - they checked the computer and headrest and determined that the vehicle was not in an accident and a failed locking mechanism is what caused it to deploy. The dealer agreed to contact chrysler on my behalf for a resolution.i was told by the dealer that chrysler agreed to pay for half the cost of the repair - approximately $350.i agreed to pay the $350 only if they replaced both headrests which they declined.i am currently driving my vehicle with a defective headrest - hoping the second headrest does not fail also.
Driving down the interstate when suddenly the driver's side active head restraint deployed and the headrest shot forward towards the back of my head. Luckily, i was seated forward, looking in my mirrors to change lanes so it did not hit my head. Taken to the jeep dealership and they stated that the plastic clips inside the headrest seemed to have broken and caused the headrest to deploy unexpectedly.
We just got in the car and my wife sut the door and the head rest exploded on the passenger side
Front passenger seat headrest deployed while sitting in the seat. I was not hit at anytime.
Passenger side headrest safety feature deployed at low speed.i was backing up in front of neighbor home on cul de sac.not involved in any collision or impact. This is on a 2015 jeep grand cherokee
The passenger seat head restraint system activated for no known reason while driving 70 mph on the interstate. The vehicle was not in any accident or no factors caused this. The head rest violently shot forward approx 6" if this would have been the drivers seat it would almost certainly caused the driver to loose control of the jeep
While parked, the front passenger head rest exploded, part of a rear-collision safety feature as i understand it.concern is this could cause head/neck injury or worse if it occurs on the driver side while driving, this could cause an accident
The headrest on my jeep popped forward suddenly and unexpectedly while parked.this appears to have been caused by a failure of the plastic parts of the whiplash mitigation system built into the seat.while the seat was unoccupied at the time i feel this would have caused injury had someone been in the seat.
The contact owns a 2015 jeep grand cherokee. The contact stated that the service air bag warning light for the passengerā€™s side air bag was illuminated. The contact had taken the vehicle to a dealer where they informed him that there was an open circuit in the airbag module that needed to be replaced. The manufacturer was notified of the failure and informed him that the vehicle was not under warranty or recall. The contact was provided an estimate for the repair which he declined. The vehicle was not repaired. The failure mileage was approximately 76,600.
Passenger headrest safety feature deployed overnight while the vehicle was parked inside our garage.the plastic on the inside of the headrest is broken and the headrest can not be reset.
While driving approaching a stop my driver side headrest air bag deployed striking me in the head and almost causing an accident with the stopped vehicle infont of me. Upon resuming driving no airbag indicator light was present. When i arrived at my home i noticed the retainer did not release rather the plastic around the retainer pin failed causing deployment. I see this is an ongoing problem with many and fear the passengers side will fail next.
My cars driver side headrest deployed when i started the car in my driveway in park.
While driving the headrest hit me in the back of the head.i was driving in town therefore was quickly able to stop my vehicle to see what had happened.the headrest was deployed.i drove it home to show my husband & he said there was an air bag that had deployed.had i been driving any faster i could have very well wrecked my car, as i thought at 1st someone was in my back seat.i have been unable to find a recall on the headrest but have seen recalls on earlier years.please advice me what to do about this.the jeep dealership surely will replace the headrest?thank you
While driving on the highway at 55mph the active safety head restraint deployed, slamming the back of my head. I was able to pull over but stunned and this could have resulted in a high-speed collision. There was no impact or no triggering event to this. A preliminary call to a dealership indicates this is "somewhat common" and is not under warranty at over $700 for repair. I believe this is an clear manufacturing defect on a feature that can directly cause injury or result in an accident. Like an airbag, this device should be under recall for random deployments.
The passenger side headrest deployed.the car was sitting in the driveway.no one was hurt.it appears that the plastic pieces clamped on to the metal bar that was holding the headrest closed broke, causing the headrest to open.i notified jeep customer care and they told me someone would call me concerning my case and i have not received that call at this time.
The contact owns a 2015 jeep grand cherokee. The contact stated that while driving 15 mph, the front passenger's head rest inadvertently deployed without a crash. There was no warning lights illuminated. The contact stated that there were no injuries. The vehicle was taken to elmwood chrysler dodge jeep ram located at 625 taunton ave, east providence, ri 02914, (401) 438-0400, where the vehicle was diagnosed and the contact was informed that the head rest needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 63,000.
Airbags did not deploy during car accident.other vehicle at left lane impacted to front driver side of my vehicle on a city street and the airbag did not deploy.
While driving about 15/20mph passenger side ahr(active headrest) deployed without any collision or sudden breaking. Caused my wife's head to hit the dashboard followed by an extremely loud 'pop' noise that almost caused me to crash because worried about the 'bang' and my wife. I am not the first with his issue and jeep/chrysler says that they cannot fix! my vehicle is a 2015 grand cherokee that i purchased in april with 22k miles and this happen last week with my vehicle having roughly 27k miles. Please help!
I was driving on a highway at approximately 5 mph. I was in a line of traffic and we were nearing a stop sign when i heard a very loud noise and felt something hit the back of my head, thrusting my head forward. I initially thought i had been rear ended by another vehicle, but then i discovered that my headrest had spontaneously deployed. The headrest is unable to be reset because the plastic pieces that keep it together are broken, which appears to be why it spontaneously deployed.
Passenger seat head rest deployed for no reason. The vehicle was stationary over night in our garage. In the morning we discovered the deployed head rest
Headrest airbag randomly deployed while being parked and stationary.
The contact owns a 2015 jeep grand cherokee. While driving 45 mph, the brake pedal was depressed, but failed to stop the vehicle. As a result, the contact rear ended the preceding vehicle. The air bags failed to deploy. The contact was not injured; however, the driver of the other vehicle sustained unknown injuries that required medical attention. A police report was not filed. The vehicle was not towed. The contact called an unknown dealer, but the vehicle was not taken to the dealer for diagnostic testing or repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 37,000.
While simply driving down the road my passenger side headrest just pops open.it seems the clips have broken.this should be a recall as i have spoken to many owners who have had the same issue.this is a safety issue and should be taken care of from the dealership and not cost $800.00 for something that is faulty.
Driving down the road the passenger headrest just popped off with no rear end collision. This should be a recall as this has many people with the same issue.
We were entering the vehicle, as i was getting into the drivers seat there was a terrible noise beside my right ear and pressure on my head.at the same time my grandson was entering in the rear seat behind me and was hit in left ear area with an exploding active headrest restraint.the car had been remotely started but was not actually running yet and was in park with nothing behind it.i had no idea of this potential hazard, we drive long distances with grandchildren in the rear seat and if this would have or if the passenger headrest explodes while driving, it could be catastrophic.this is not acceptable.they should be replaced immediately, not wait until they actually cause a catastrophy !!!! i would rather not be in constant fear of the next explosion in my car which could have far worse results.
Takata recall -passanger headrest restraint deployed while car was in park not moving without any sort of impact. Headrest hit passengers head and distorted passengers head-cause distortion and minor neck pain.
Headrest deployed without any accident while vehicle is parked.
Driver's side airbag located in headrest deployed when starting vehicle.car was in park and was not involved in an accident.
We had just left home on a family trip, traveling at highway speeds. The passenger headrest violently sprang open, striking myself in the head. We were a lie to get the vehicle stoped, looked the whole vehicle over to make sure nothing could have cause the headrest to release like that. The headrest plastic that locks into the safetyrelease had broken due to deterioration of the plastic. Luckily it wasn't the driver side because it possibly could have caused a wreak/loss of life. Still waiting on manufacture to resolve the issue.
The contact owns a 2015 jeep grand cherokee. While the contact's wife was driving 65 mph, the frontal driver's side head rest air bag deployed without warning. The driver sustained headaches, but was not injured. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not contacted. The failure mileage was 85,000.
Dec 30, 2015 i was broadsided by a van in my drivers side door causing my vehicle to roll over several times before crashing head on into a sound wall.i was pinned in the vehicle upside down with my right leg pinned up under the dash. The side curtain airbag deployed at the moment of impact, how ever my drivers airbag and knee bolsters did not deploy causing me to impact the steering wheel with my sternum and smashing both knees into the dash which caused my right leg to be pinned up underneath the dash. The terrible pain i had to suffer and still to this day experience was the worst pain i have ever felt in my life.we complied with the safety recall we received regarding the airbags, but on 3 different occastions of taking the jeep into the dealership for warranty repairs they never performed the required safety recall repair.i was told that they were still waiting on the software program from chrysler.the dealership in which the jeep was purchased was: turlock chrysler dodge/jeep1600 auto mall driveturlock, ca 95380209/ 250-5800purchase date: september 20, 2014i was traveling westbound on briggsmore avenue doing 43 mph when i entered the intersection at rose avenue i was broadsided on my drive rside door by a lady who ran the red light doing approximately 40 mph causing me roll over a couple of times and spin out of control until i crashed head on (upside down) into a sound wall, then bounced off the wall and crashed again through the sound wall with the rear end of my vehicle finally coming to a stop, i was pinned in the vehicle, upside down and my right leg was pinned up under the dash. The drivers side curtain airbag deployed at impact, however none of the other airbags deployed causing me to fully impact my chest into the steering wheel, and smashed both of my knees into the knee bolster part of the dash, wedging my leg up underneath the dash
The contact rented a 2015 jeep grand cherokee. While the vehicle was parked on a slope, the vehicle shifted into drive without the brake pedal being depressed. The vehicle crashed into a metal post and the air bags failed to deploy. There were no injuries and a police report was not filed. The vehicle was not taken to a dealer or independent mechanic. The manufacturer was not made aware of the failure. The vin was not available. The failure mileage was 9,500.
While in park in my driveway the passenger side active headrest deployed while a passenger was sitting in the seat. Nothing hit my vehicle, i didn't hit anything and no other airbags deployed nor the driver side active headrest deployed.the instrument cluster does not show any indication of deployment and nothing in my vehicles information center display show any kind of event.the vehicle is at approximately 79,855 miles when the incident occurred. The vehicle also has never been in a major accident where any of the airbags or headrest have deployed before. Upon inspection of the malfunction i noticed that a couple of small plastic pieces had broken away and were resting in the back cover of the headrest.i feel maybe this is the defective part of plastic that broke and made the headrest deploy.
Drivers side headrest airbag deployed on its own while driver not in vehicle and no impact to vehicle.
The contact owns a 2015 jeep grand cherokee. While driving 65 mph, the front driver's side head rest air bag deployed. There were no warning indicators illuminated. There were no injuries. The contact was able to continue driving to his destination. The vehicle was taken to napleton clermont chrysler jeep dodge ram (located at 15859 fl-50, clermont, fl 34711, (888) 359-4237), but was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 65,000.
2015 jeep grand cherokee.consumer writes in regards to back up camera repairs, radio/cd player, bluetooth malfunctions, heated seats inoperable and other electrical issues.the consumer stated the vehicle has been in the shop 12 times in the last year and a half. The vehicle went into off road mode while driving down the street, the headlights started flashing while stopped behind another driving for no reason. The dealer worked on electrical connections behind the media center, and replaced a wiring harness. The problems continued to multiply and the vehicle hasn't been the same, since.the consumer was informed a software update, would not be available until september.
The contact owns a 2015 jeep grand cherokee. The contact stated that the backup camera was malfunctioning. The contact had been to two unknown dealers, but the failure could not be repaired. The dealers predicted that there may be a recall issued in december of 2019. The manufacturer was not contacted. The failure mileage was 34,000.
The contact owns a 2015 jeep grand cherokee. The contact stated that the back-up camera was faulty. The screen remained black and the contact could not see when attempting to reverse. Also, the side mirrors turned down automatically and the contact could not see from any angle while reversing. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was 53,800. The vin was unknown.
While driving my brand new 3day old 2015 jeep grand cherokee, the engine completely shut off. I lost all control of my brakes and steering. I was able to coast and get off of the road. I immediately called the dealer who sent a flat bed tow truck to haul the vehicle back to the dealer. Once at the dealer i was extremely upset and shaken and received a chilly reception from the sales manager and dealer director.my concern and vehicle malfunction was downplayed.the dealership was very condescending and acted as if i had made up the entire situation. They insisted they had never heard of a problem like this occurring with a jeep. I told them i didn't want my car fixed, i instead wanted my trade in back and the deal voided. No questioned were asked...the dealer never offered to put me in another jeep which i found odd, and instead i was told i was over reacting and they reversed my paper work. They dealer continued toignore my concern that someone could have been hurt due to this problem and that it needed to be reported to the manufacturer.the paperwork to reverse my sale was executed quickly and i was escorted out of the dealership within 30 minutes.i did contact the dealership's owner to report my safety concern and the dealership's flippant attitude, but have not received a phone call back.
Vehicle drove fine but when turned off, the dash lights stayed illuminated. Wouldnt turn off even after a few hours. Next morning it wouldnt start and gave a full host of "service system immediately" prompts. Sounded like it would begin to turn over, but would shut off immediately. Started again after 8 hours but still had check engine light on. Code came out to be "lost contact with ecu"
At 2:30 pm on october 30th 2015 i parked in a commercial lot. I left the vehicle to go into a store, when i came out of the store i realized the car was "running". I opened the door and reached around the steering wheel to turn the car off by pressing the start/stop button. I think proceeded to leave the vehicle to go to another store. When i came out of the 2nd store i saw my car had engaged into drive and moved over 50 feet across the parting lot and hit another vehicle. When i got to my car i found it running and in "drive". This all happened without anyone in the car. The car basically "ran away" without anyone in the vehicle.
The contact owns a 2015 jeep grand cherokee. The contact stated that the back-up camera in the vehicle failed without warning. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 14,000.
The contact owns a 2015 jeep grand cherokee. The contact stated that the vehicle independently started while the key was in his pocket. The failure occurred twice. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 9,800.
The contact owns a 2015 jeep grand cherokee. The contact stated that smoke entered the cabin of the vehicle without warning. The contact turned off the vehicle and noticed smoke coming from the hood and headlights. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 28,000.
The vehicle takes a long time to turn over to push to start. So you have to redo it and try it again. Along with us, the touchscreen takes a long time for for it to turn on. Which obviously that controls your ac or heat. I've gotten a new battery twice in the past four months. I'm scared i'm going to go somewhere one day and get stranded. I've taken my car to the dealership where i have a warranty on my car and they refuse to fix anything else except put a battery in it every time. I have a full coverage warranty on my jeep but i cannot get them to fix anything and this is the fourth time i've been to the dealership and they won't fix anything else.
I have had continual electrical problems with my jeep grand cherokee 2015. I have replaced both the battery and alternator because of jeep to not starting in the morning.however, approximately 3 months later, i am once again experiencing the same problem. The mechanics cannot resolve the problem. They all say it is probably related to the voltage regulator or computer system.
While driving at highway speed on a 2-lane road, our jeep grand cherokee ecodiesel began to lose power.the lights on the instrument cluster began going off seemingly randomly, and the vehicle had to be quickly pulled over and put in a safe condition on the side of the road as the engine stalled.the engine would not restart.after 2 months of troubleshooting with chrysler engineering, our shop believes they have found the issue, which is a faulty tone wheel in the drivetrain, at where the engine couples to the transmission.the tone wheel lost about 1/4" of encoded magnetic material, and this made the vehicle inoperable, even while at highway speed.this failure threw no codes to the computer for the technician to interpret, and the only symptom is that the engine would not fire, even though, as a diesel, there is no spark ignition system.
2015 jeep grand cherokee.consumer writes in regards to back up camera repairs, radio/cd player, bluetooth malfunctions, heated seats inoperable and other electrical issues.the consumer stated the vehicle has been in the shop 12 times in the last year and a half. The vehicle went into off road mode while driving down the street, the headlights started flashing while stopped behind another driving for no reason. The dealer worked on electrical connections behind the media center, and replaced a wiring harness. The problems continued to multiply and the vehicle hasn't been the same, since.the consumer was informed a software update, would not be available until september.
I bought a new jeep grand cherokee and the transmission went out on the car going down a mountain! thank god for brakes as there was no control of the vehicle. The dealership replaced the car with one that is identical. It is brand new and i have had it for 3 weeks and it is doing the exact same thing as the other one. It gets stuck in gears. Engine stalls and revs up when changing gears! i fear for my life in this vehicle. Also, water pours from the base of the exhaust pipes. Not from the tips.. It unreal how much water pours out of the back of the vehicle!! this is a bad seriously grave situation! i called fletcher dodge jeep in sherwood arkansas where i bought the car and they told me that i needed to drive it 2.5 hours to them so they can see if a shift relearn would work or if this car will be a lemon too!! they said the relearn only works on some of the vehicles!!! please halt chrysler from the production of 8 speed automatic transmission as they do not know how to fix them and they are going to start killing people!
Random "key fob has left the vehicle" messagethis happened three times today.all three were with the fob in my pocket as i sat in the driver's seat, with the second fob at home on my desk (miles away). First instance, my husband got out of the car and when the door closed i got an audible warning and the "key fob has left the vehicle" message with a picture of the fob shown in the evic. Before shouting to bring the key back i checked my pocket and the fob was there. The message disappeared when he returned to the vehicle, but we confirmed that he definitely did not have a key fob on him. Second instance, the same thing happened a few minutes later when we dropped my daughter off at school.as she exited the vehicle, the "key fob has left the vehicle" and chime began.we asked her to return to the vehicle although she definitely did not have a key fob, but the chime would not go off.i ended up turning off the vehicle and turning it back on and the message and chime disappeared.the third instance happened later in the morning when my husband left the car (again i was sitting in the drivers seat with the fob in my pocket).to summarize, the key has been in my right jacket pocket all three times and yet the vehicle believes it has left the car.in all three instances, the second fob (which is the only other fob) was at home in my kitchen.
10 3/15 leased 2015 jeep grand cherokee from west herr jeep orchard, park, ny. 2) 9/24/15 all radio modes,sound,all lower indiv. Buttons, heating buttons not working. 3) 10/5/15 apt. With west herr service updated software recall & found that the "integrated center stack" was malfunctioning.ordered part & should be replaced by 10/12/15, and then we need to see what happens....
The contact owns a 2015 jeep grand cherokee. The contact parked the vehicle and thought he turned off the engine. When the contact re-entered the vehicle, the engine was on. The contact activated the off button and had no indication that the engine was still on. The failure recurred numerous times. The manufacturer was notified. The approximate failure mileage was 1,000.
The contact owns a 2015 jeep grand cherokee. Although the electrical shifter indicated that the gear shifter was placed in the correct gear, the vehicle still moved independently as if it were placed in reverse or neutral. The technician stated that the failure was with the electrical shifter; however, the failure was inherent to the contact's model. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.
The operator was attempting to enter the vehicle while it was running and in park.as the operator attempted to enter the vehicle he placed his left hand on the top of the driver's side door and his right hand on the steering wheel. The vehicle transmission engaged and the vehicle started to move in reverse.a witness stated that the vehicle "took off like a rocket". The witness estimated that the vehicle traveled approximately 15 feet in a second. The operator was struck by the vehicle and suffered serious injuries. The vehicle traversed several lanes of travel, struck a curb, which changed its direction of travel.the vehicle then traversed several more lanes of travel and struck another vehicle with sufficient force to cause it to "jump" the curb...updated 05/02/16 ; updated 4/30/18
Msg appearing service shifter, took into shop and stated it could be an electrical wiring but will not know until they break down the shifter. Jeep has already had a recall but i've already taken care of that recall on this jeep. Reading a lot of people are having the same issue with the service shifter and really should be a recall on this. At this time i have a short to the circuit in the shifter.
The contact owns a 2015 jeep grand cherokee. The contact stated that the vehicle would not immediately start, and the start button had to be pushed several times. Additionally, the vehicle would stall while driving and backfire. The vehicle was taken to the local dealer whitten brothers chrysler located at 10701 midlothian turnpike, richmond, va 23235, who was unable to diagnose the cause of the failures. The vehicle was notrepaired. The manufacturer was not notified of the failure. The failure mileage was 85,000.
The contact owns a 2015 jeep grand cherokee. After pressing the push button to depower the vehicle, the button became detached from the dashboard. Due to the failure, the vehicle could not be turned off. The failure occurred without warning. The vehicle was taken to the dealer for diagnostic testing, but the results were not disclosed. The vehicle was repaired. The manufacturer was not notified. The failure mileage was approximately 26,000.
On november 1st, 2015 my jeep was rear ended while stopped at a red light.the other driver who hit my car admitted fault and is so documented in the police report.as of this date 2/3/16 the car is still at the repair shop.all repairs have been made except...the installation of a rear wiring harness that jeep/chrysler cannot provide.the estimated delivery of the wiring harness from jeep is the end of march 2016.chrysler customer care has refused to provide a rental car/make my payments/ or terminate the lease.my case # at chrysler customer care is 28515506.i need help11.
About 18 months ago the nhtsa had issued an advisory bulletin suggesting that automakers reduce or eliminate onboard info systems due to distracted drivers, in the meantime more complex systems have been installed by said and with the most recent hacking of the onboard ecm's as well as driving controls, i question will you possibly follow through with a mandate to cease these systems from being installed seeing that hackers through the bluetooth systems also onboard be eliminated to stop possible horrific accidents from happening. I understand that many are now issuing new software updates that aresupposed to stop this from happening, however hackers have " backdoor methods " to still be able to access a cars system and with all the cyber crime taking place today , the elimination of these systems would be a sure fire way to stop it. A going back to a more simpler time when these issues didn't exist say pre 2003 standards. As a concerned consumer i am very worried that some very bad things are going to continue to happen and put my family ( as well as others ) at great risk. I would implore you to seriously consider stopping these systems from being installed in any newer cars that are planned for release, you timely decision would be greatly appreciated , thank you for your time
Jeep was purchased end of april 2015, here in the middle of january 2016 attempted to start the vehicle parked in my home garage and the vehicle would not start.after several failed attempts, i exited the vehicle and used the remote start feature, the vehicle finally started.no clear explanation for why the push button start did not work.after my initial stop about 20 minutes later, when i attempted the push button start, it then worked again.16,000 miles on the vehicle.serviced the selling dealership.
Drivers gauge screen intermittently flashes 'service transmission' immediately followed by tire pressure alert. This happened several months ago and started up again last week. There doesn't seem to be any rhyme or reason to it. Looks like an electrical glitch. I took my car for servicing this last weekend and they were not able to find any error codes on the diagnostics. I took a video of the malfunction and showed it to the service staff at the dealership. Dealership states they would have to install a scanner and test drive it however the glitch isn't reproducible but rather spontaneous and intermittent. Vehicle has 1000,000miles on it.
2015 jeep grand cherokee. Consumer writes in regards to defective automatic headlight feature. *ldthe consumer stated there was also a malfunction with the keyfob.
The contact owns a 2015 jeep grand cherokee. The contact observed that the forward collision warning sensor failed without warning. The vehicle was taken to the dealer on two occasions. The first time it was diagnosed that the main sensor failed and needed to be replaced. The sensor was repaired, but the failure recurred. After the second failure, it was diagnosed that the radio failed and needed to be repaired due to it being the brain of the system. The radio was replaced, but the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 600.
The vehicle would not start. It has a push button ignition switch start. It locked up and it could not be towed because the tow truck driver could not get it in natural to move it. I was stranded for 12 hours with nothing to eat or drink before i got help.all electrical systems shut down and i was alone in a very bad area at the time. Unless the vehicle started it would do nothing and could not be towed. Jeep needs a recall on this very unsafe system. They should be made put in an override switch or be able to start the vehicle with a key. I am 76 years old and i was going to start on a 500 mile trip that day.very good thing it happen when it did. The vehicle would have been dead along the road with no help. All push button starts need a backup to get out of this safety hazard. I unlocked the door get in and pushed the start button and nothing. All kind of lights lit up on the instrument panel and displayed a lot of things that would not work. The transmission would not go in or out of gear.
The gear shifter is malfunctioning. The lights on it are not lighting up to show what gear i am in and the dash shows "service shifter"sometimes the dash will state n but i will be reversing. I told the dealership about this when i took it in for the current recall on the shifter. This issue is something different. They told me they fixed the problem. The same day it was doing it again.
Received a recall for the transmission on my grand cherokee took it to the dealer for recall but work was not done called dealer and jeep chysler to complain but all i get is a run around i will not bring it back to herb chambers in danvers ma they don't care if the car is unsafe to drive they got you to buy this garbage they got there money was told to take it some where else they would no take a look at the car and i cant bring it back anywhere else till a regional mgt approves it. The vehicle is unsafe to drive
Check engine light on. Recall issued, dealership contacted, recall repaired. Check engine light off for approximately 2 weeks only. Check engine light on from then until present.
'tamara recall' when the car is on the touch screen do not work. The touch pad won't allow you to change the settings for the air conditioning, the radio , the seats settings are anything. So the only thing it allows you to do is listen to the radio on one channel. I'm paying for siri and the touch pad won't allow me to switch to it either.
Started the vehicle and noticed that parksense and forward collision warning were not working and every few minutes, the instrument panel, would beep and often display an error message. The messages it displayed were, "service shifter" (displayed most often), "park sense off" (it would automatically turn on and off) and "acc/fcw not working service required" (displayed a few times). Also, the screen (instrument panel) would flicker a few times and beep.the forward collision warning sensor did not work, regular cruise control did not work, adaptive cruise control did not work and parking sensors did not work.i brought it to the dealership and it appears that the acc ball (radar/camera/the thing that looks like the eye ball on the front bumper) had corrosion and all wires were shot. They ordered a new piece with harness and will replace it.however, it is my concern that this is a major electrical issue. The water can easily get into the harness (rain/snow/car wash). It should be still under warranty but what is the solution after the warranty is over? it looks like it needs to be replaced every 16,000 miles (approx.)
On 10/21/19 my 2015 jeep grand cherokee limitedmount functioned. While trying to slowly back up my carin a garage the vehicle seizedall dashboard lights went out including back up camera screen. Only one light appeared before impact with a pole which was the service transmission light. My foot was off the gas when it jolted backwards into a large pole. This has happened multiple times where the car would seize or accelerate into first gear. It has done this when my foot wasn't on the gas peddle aswell. I contacted safford jeep in springfield va three times about my concern. Nothing was corrected now i have been in an accident with very bad vehicle body damage. Chrysler has done nothing and will not give me any answers on the satus of their investagation. This has now cost me out of pocket because they want to draw this out as long as possible.
While driving donw a main road the gas pedal suddenly stopped working and would not engage. I could not get the car to move forward but it was still running.i pulled the vehicle over to stop and turn the car off.turned the vehicle back on to see if the gas pedal would re-engage, i was able to drive 100ft and it happened again.i then "rolled" into an empty lot on the side of the road where smoke was noticed coming out of the hood.i popped the hood but did not open it and called 911.while on the phone with 911, a loud pop was heard under the hood, sparks were seen and the car caught fire.*dt
My jeep stalled in 50mph traffic causing a horribly dangerous situation. I barely coasted to the side of the road, and it wouldn't restart. I had it towed to the dealer where i was later told my tone/reluctor wheel had broken resulting in loss of signal from the crankshaft sensor so the vehicle shut down.
I've contacted my dealer at ray brandt chrysler dodge jeep located at 1660 westbank expy, harvey, la 70058 in reference to the important safety recall of the "auto park" feature.i explained to them that my vehicle may roll away, striking and injuring me, my wife, or baby even though the vehicle indicates it is in park.the employee advised that there is nothing that he can do.i then stated, "so, i'm am just suppose to hope that my vehicle does not slip out of gear?"i felt that this was a bit ridiculous and extremely unprofessional.i am unpleased with the way i was treated and the outcome of my service request.this needs to get rectified immediately or i will have to take further action.thank you for your assistance in advance.
The contact owns a 2015 jeep grand cherokee. While driving approximately 35 mph, the vehicle stalled and all the warning indicators illuminated. The contact started the vehicle again, placed fuel in the vehicle, and drove home. The contact shut off the vehicle and heard an unusual noise. Also, a burning odor emanated from the vents and flames appeared around the dashboard. The headliner and carpet were burned. The fire department extinguished the fire. The contact was awaiting an insurance evaluation. The manufacturer was notified of the failure. The approximate failure mileage was 8,500. ..updated 07/20/17
The contact owns a 2015 jeep grand cherokee. The contact stated that while driving approximately 20 mph, the vehicle hesitated in a jerking motion. The failure recurred numerous times. The vehicle was taken to the dealer three times. The technician informed the contact that the vehicle was functioning as designed. The contact no longer drives the vehicle because of the potential safety hazard. The manufacturer was notified of the issue. The approximate failure mileage was 20.
One day when leaving a barbershop my wife tried to start our jeep and it would not crank. It would turn over, start for a second then turn off. After sitting for a while longer it started up and drove fine. This past sunday we were leaving a gas station to get on the interstate and in the middle of an intersection it shut off. All acceleration stopped and the jeep went into park and left us stuck in the middle of the intersection. Once we used the manual park release and got out of the intersection we let it sit for a little bit. My wife got in the driver seat and it started right up. We then drove it to an auto parts store and had the check engine light diagnosed as the neutral safety switch. I spoke with a local dealership and was told that that is 'not a part listed' in their parts catalog. This vehicle shut off and my pregnant wife could have been t-boned in the blink of an eye.
The contact owned a 2015 jeep grand cherokee. While parked on the street, the vehicle caught fire without warning. The contact was home in bed and was awakened by the police who informed the contact that the vehicle was on fire. The fire caused damage to another vehicle also. A police report was filed. The fire was extinguished by the fire department. There were no injuries sustained. The vehicle was destroyed and towed. The insurance determined that the fire was due to electrical failure. The manufacturer was made aware of the failure. The failure mileage was 3,000.
I pulled into a parking lot, put the vehicle into park and left the engine running.i got out of the vehicle, when it started to roll backwards.i attempted to climb into the vehicle to stop it, when i fell to the ground and the left front tire of the vehicle ran over my pelvic area.i am positive that the car was in park at the time it started to roll away.
Last five to six weeks the lights on the passenger right side back and front goes completely out back and front then come back on two hours later i have a appointment at the dealership to see what's going on
Factory wiring harness, and any other harness for towing doesn't operate unless dealer programs to computer..the cost is $135???. Factory installed trai.er took up harness should already be activated..no other make of vehicle requires this..why jeeps..?? or our dealerships not informing and using it for a way to make more money? please investigate problem..owners need to be informed of this before purchasing vehicles..thank you.
The contact owns a 2015 jeep grand cherokee. The contact stated while driving at various speeds, the vehicle indicated erroneously that the cruise control was activated. The contact stated that the cruise control light warning light was illuminated. Upon investigation, the contact associated the failure with nhtsa campaign number: 18v332000 (electrical system, vehicle speed control) however, the vin was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 78,000.
Service shifter light came on while driving, had it towed to the dealership, 5 days later they said nothing is wrong with it so i took it home. A week later, service shifter light came back on while i was driving on a side street, all the lights on the dash came on, unable to control anything, lost steering, then vehicle shut off in the middle of the road. Tried to turn the vehicle back on to no luck, sat waiting, then after 15 mins the accessory engine came on, lights flashing, windshield wipers going and the message "do not park until safe at your destination."took the jeep straight to the dealership, dealer plugs it is 70+ miscommunication errors pull up. Dealer calls me 3 days later to come get my jeep and says nothing is wrong with it and they cannot diagnose it unless they see it in the act. I refuse to go pick it up as there is something wrong and i am not driving it with my 9month old.
Parked the car on a rainy night post a 6 hour drive. 2.5 hours after the car was turned off, the alarm system and other electrical components began to go off intermittently, not in the typical alarm pattern. Key fob and lock would not respond. Car would not start but some electronic components continued to work, including uconnect. Finally stopped after 20 minutes. The car then shut down completely and would not start. Called aaa and they sent out the battery truck. Aaa battery voltmeter check revealed an initial read of 10.9 volts; then went to 0.9. Jump start would not take. Car completely dead except for power seats, which continued to work. Had to tow vehicle to dealership who ultimately determined that body control module had malfunctioned. Similar reports and a recall for this body control module same malfunction due to wiper blades on dry glass in 2011-2014 models.
The automatic transmission downshifts harshly with a bang.up shifts are also harsh at times.transmission software has been updated twice but the issue continued. Recently the transmission valve body was replace and the issue has gotten much worse.my jeep is currently back at the dealership.
After two months from purchase the ventilated seats stop working.i have taken to the jeep dealer a total of four times now for repair and they have not fixed problem.dealer admits they cannot fix and said they opened a "star" case with the jeep engineers.this problem is with vehicle in motion and not in motion.
The interior light will stay off and will not come back on as well as the dash board lights will go out and not come back on.this will occur when i am driving both day and night.i have take. It to the dealer multiple times and they claim they don't see the issue.
I have a 2015 gran cherokeewhile parked in my garage the jeep rolled forward hitting the garage doors , called chysler was told there is a recall but i'm not doing it right ? i asked , what placing the car in park? or buying a car that is a safetyhazard !!!, we should have been warned this car was going to kill someone.!!!!
We have a 2015 jeep grand cherokee and recently had the software patch installed that was supposed to prevent the car from moving when the driver's door is open.this was the condition that killed the actor recently. Since the patch was installed there is an intermittent problem.when one gets in the vehicle and you attempt to open the hatchback either from the driver's seat or from the tailgate it won't open.in addition once you start the vehicle the center console screen is completely black, and the front side windows won't work (the rear seat ones do) nor will the buttons on the door work that are supposed to reposition the drivers seat for different drivers.you have to place the car in gear and move it before all these features start working.the other problem is the whole purpose of the software patch was prevent the vehicle from moving if the driver's door is open and it is in gear.they got that half right.the car won't move forward with the door open, but it goes in reverse just fine.just exactly the situation that killed the actor.we took the car into the dealership twice to correct the problem with the patch.they reinstalled the software patch but nothing is changed and reflashed the body control module, but the problem remains.the problem is intermittent, occurring several times a week, but has not reproduced itself in the dealership.as an engineer it is obvious to me that the problem is related to the software patch that chrysler rushed to distribute after the negative publicity associated with actor who was killed.i have reported the problem to chrysler in addition to the dealership and chrysler insists the problem is unique.i don't believe it.i believe the patch was rushed to installation and doors that won't open and windows that won't go up or down are going to end up killing somebody.
The contact owns a 2015 jeep grand cherokee. The vehicle was equipped with the push to start keyless ignition. The gear lever was shifted into park and the push start ignition was engaged.the contact exited the vehicle. After returning, the contact discovered that the engine remained in operation. The failure recurred on five separate occassions. In addition, the vehicle independently shifted into reverse. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 5,000.
On two occasions while standing in my garage with the jeep parked and not used or running for days, the instrument panel suddenly comes alive inside the vehicle without opening the door, touching the door handle, or having the remote key transponder anywhere near the vehicle (they were both inside the house nowhere near the vehicle at the time and i was many feet away from the vehicle.) i can hear the vehicle electrical system "boot up" and then shut back down. I have on many other occasions heard the electrical system "boot up" and power back down without the dashboard display coming alive. Once again, no key fob was near the vehicle nor the door opened or touched when i have been out in my garage to witness this and the vehicle has not been driven for days.
I was driving down the road, with my foot steady on the gas, and the transmission shifted hard (8 speed automatic) and lunged my car forward without any pressure on the gas pedal. Then it continued to shift hard and lunge until i reached and maintained 40 mph ( in which my jeep put the transmission into 8th gear at a steady 1000 rpm). This has happened multiple times since, and sometimes when i remote start the jeep, it will give off a very loud high pitched whining sound for about a minute, then stops.
Since the last recall for the jeep eco deisel the system has been running the deisel exhaust regeneration at least once a week (8 times in 7 weeks since the recall update was performed). I took it to the dealership again, they performed a manual regeneration and this did not solve the problem, it started it again a week later. This means i have to drive my car at highway speeds for at least 10-15 minutes to get it to shut off (even though it doesn't actually regenerate the filter) and my engine is overworking and lagging. The dealership said it is a software problem that since the recall everyone with the jeep eco diesels is complaining of.
On december 5, 2014, i accepted delivery of a new 2015 model year jeep grand cherokee overland 4x4, equipped with an 8-speed paddle-shift automatic transmission and ?keyless enter ?n go.? on december 12, 2014, i was travelling with a friend.when we reached our destination, i pulled to the side of the paved street, placed the vehicle in ?park,? pressed the ?on off? button to shutoff the engine, and exited the vehicle through the driver?s door.the passenger had exited the front passenger door, and was coming around the rear of the vehicle.(it should be noted that neither i nor my passenger had to ?unlock? our doors to exit the vehicle, confirming i had placed the vehicle in ?park.?)as she approached the left rear of the vehicle, she remarked that i had not shut the vehicle off.as i replied, ?yes, i did,? i noticed exhaust coming from the vehicle?s tailpipe.i returned to the driver?s door, opened the door, reached in and pressed the ?on off? button 2-3 times; the vehicle would not shut off. As i was pressing the ?on off? button i believe i heard the engine ?rev? and the vehicle began travelling in reverse.i was caught between the open driver?s door and the vehicle and drug along.i reached in and grabbed the steering wheel in an attempt to pull myself in and gain control of the vehicle.i was unable, and finally let go of the wheel and dropped into the middle of an intersection.as the vehicle proceeded across the intersection it backed into a wooden fence where it came to rest, idling.a responding sheriff?s deputy arrived on the scene, and he told me he was unable to place the vehicle into ?park.?i sustained soft tissue injuries to my leg(s).....updated 04/25/16
Service shifter warning
My car goes from drive, to park, to neutral or reverse with little to no touch of the gear shifter.this is a huge safety issue, as recently assuming i was still in drive mode, noted that the gear had actually shifted to neutral.had it shifted to reverse instead, my children and i could have been badly hurt, likely found to be at fault, consequently also facing financial anguish.also, the gear shifts while in motion, which is even additionally dangerous being that i live in a city where the highway is my primary method of traveling.
I was told by the jeep service tech that it is the alternator that has given out and needs to be replaced. It only has 45k miles
Forward facing camera behind rearview mirror developed an internal fault, which triggered vehicle's communication bus to not function at all. Vehicle would not start and could not be jumpstarted. No interior lights or accessories functioned. Vehicle had to be towed and after diagnoses, the dealer disabled the forward facing camera to make my vehicle operable again, but without functionality of auto high beams and forward collision warning and forward collision active braking features. The forward facing camera impacts auto high beams, forward collision warning, and forward collision active braking functions, at minimum. Have not been able to obtain a replacement part due to either backorder or the dealer not sufficiently searching supply chain despite repeated inquiries.
I purchased a brand new jeep grand cherokee summit in nov of 2014 and randomly its radio will state that is has an "ip address conflict" when this occurs whatever setting the radio was on cannot be changed. This issue causes the heater to become unresponsive, if the heated seats are turned on they cannot be turned off, and general unresponsiveness of all systems controlled by the radio. If you turn the car off and back on the problem remains for about 30 minutes until the radio decides to reset itself. This issue could be life threatening in colder climates when the heater is a necessity but cannot be operated, also the discomfort from the heated seats when they cant be turned off makes it difficult to continue driving. I have notified chrysler of the issue and have taken it to the dealership where i was informed that i am not the only person with this complaint but there is nothing they can do about it until jeep decides to put out a fix for the issue. The issue has been happening intermittently for about 6 months now and no fix from jeep is in sight. I have videod the issue with my cell phone and tried to send the video to chrysler. To which their response is that they have no way to receive the video from me therefore i am left with the same issue of, if they cant verify the problem then it doesn't existeven though i offered video proof.
Gps system tends to provide directions turning onto private drives and barely passible non public roads. Will preform route calculation, before completing start another, as many as ten in a row. System provides false locations for addresses entered. Addresses entered are plotted and directions are provided, upon nearing location system can no longer find location. In order to determine there is a problem with information provided has issues vehicle must be put into motion. The gps/navigation is part of the uconnect system which has a wide variety of operational issues involving its other components. Safety hazard is getting drive lost, arriving in unsafe areas as well as sending you onto unsafe roads/not open to the public.memory seat does not reposition seat and mirrors into the programed positions, even with memory seat modular replaced with redesigned modular issue remains.when attempting to excelerate on an uphill grade, such as entering a highway, transmission feels like it is slipping and speed drops. After numerous repair attempts chrysler factor service representative simply tells dealership not to make any further attempts that they expect to be compensated for.
The contact owns a 2015 jeep grand cherokee. While driving approximately 30 mph, the vehicle stalled after the electronic throttle control warning indicator illuminated. The vehicle restarted; however, the failure recurred on several occasions. The vehicle was taken to the dealer where it was diagnosed that the throttle body software needed to be updated. The vehicle was repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 3,000.
Most of the time when starting the vehicle, the uconnect infotainment screen does not boot up or display anything (screen stays black) for up to 5 minutes.this is a safety concern as the backup camera will not display until the the uconnect system has booted up.many other feature are also unavailable, but the backup camera is the major concern.this problem has been ongoing for quite some time now.
Vehicle was stationary, in park with engine idling.standing outside of vehicle, i opened door to reach in to turn ignition off.as soon as i hit ignition, car accelerated forward dragging me about 10 yards.i was not in vehicle and held on to steering wheel and open door to keep from getting run over.it collided with vehicle parked in front of me, luckily in an empty parking lot and no one was injured.there is surveillance camera on site and this incident was captured on video.witnesses were present and co-workers viewing it were frightened by it...car seemed to have a mind of its own.
The contact owns a 2015 jeep grand cherokee. The contact stated that the vehicle's horn was not working. The vehicle was taken to wilde chrysler jeep (1710hwy 164 s, waukesha, wi 53186) where it was determined that the tipm was defective and needed to be replaced. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 48,000.
Refer to fca "star case" s1908000157.unauthorized, unrequested, unsolicited and unwarranted over-the-air update to uconnect system failed, and "bricked the system. Safety issues include:- hands-free phone system non-functional.- navigation system no longer available.- emergency service features not available.please note that there are other failings, but are not known to be safety issues, per se. These problems persist at all times, whether the vehicle is stationary or in motion. Uncertain what other vehicle systems this affects. There is no geographic location dependency on the issue. Vehicle operation is pending further understanding of potential risks, and issue correction by fca.fca customer service (3rd party to fca), claims that there is no over-the-air solution to this update failure. They were unable to reach management level personnel at nearest dealership to generate issue awareness.dealers claim no awareness or knowledge of issue, and are seeking fees for diagnosis and correction of issue.as the outright owner of the vehicle, what can be done to terminate fca from conducting any further unauthorized vehicle software updates? all purchase terms have been legally reviewed, and there is no binding agreement that allows fca or affiliates to conduct any vehicle modifications - including software changes - without owner permission.it has been learned in the last 24 hours, that this issue has become chronic affecting a large number of vehicles. Wait times in contacting fca customer service are indicative of the extent of the problem, forcing owners to wait on hold for service up to an hour.vehicle is currently considered non-operable, until further understanding of risks are understood. Seeking tsb for issue.
Car says service shifter on the dash, shifter won't light up and i do not have to press the button in the knob to put car into gear, usually you would have to press the button.
On april 23rd at 9:28pm i was driving my jeep grand cherokee 2015 on a highway at approximately 45mph when suddenly the transmission slipped to neutral without any human interference. I tried shifting it back to drive but the transmission did not respond. The jeep lost momentum very quickly and came to a complete stop in the highway. As soon as it went to a complete stop it locked itself in parking position and l lost all ability to put it back to drive.i turned my blinkers and emergency lights on, but one minute later i got rear-ended by a car traveling at 50mph.my jeep grand cherokee 2015 got totaled and i was taken to the hospital in stable condition.i was in a bad collision due to the jeep slipping into neutral and locking itself in parking.i lost all ability to control my jeep. The jeep got towed to a safe location. Two weeks later, we needed to move the car to another area for the insurance inspection.the car turned on and moved, yet again when the car gained velocity, the gear slipped to neutral and again came to a complete stop it, locking the transmission in the parking position. I always took my car for regular maintenance and it was a very well kept jeep grand cherokee 2015.
Arrived home 10:15pm dry roads and weather.backing jeep into driveway and went to full throttle back to hit the garage structure and door.shifted two drive to move out into the driveway and went to full throttle forward, across the street, through the swale into a vacant lot and hit the avista power transformer box knocking its off the base and pulling the 7,000 volt power cables out. Jeep then stopped and i backed it back into the driveway and stopped.avista crew arrived and safed the transformer.resulting damage was $3,007 to house and garage door, $16,275 damage to front/back/undercarriage on jeep and about $4,880 to replace the avista transformer.car rental now 60 days at $42.00 per day.estimated total is now$26,682.
After 3.5 years of no problems, our jeep has been back to the dealer service every month since august 2018.currently at service since 1/14/19, 15 business days. In august: pulled into a parking spot and the wipers started, could not turn them off different messages flashed 'no bus',and various other msgs. Check engine light was on. Took in to dealer the next day. Recalls were performed. We felt, our problems had been solved. They were not. September: arrived at my son's school 7:15 a.m. Wipers started, chiming started, messages flashed, tire pressure flashed. Turned engine off, restarted problem solved. October: on baltimore beltway with my son's carpool in the car, we were in rush hour traffic crawling along... Wipers start, chiming, messages flashing 'service electronic throttle control' and others... Then car started lurching and lunging somehow got it limping into the dealer... Podded it and it threw over 480 codes. In service for 10 days. Alternator replaced, did not help. November: arrived home after an 1.5 hour trip, chiming started, messages flashed. But this time as i reversed into driveway, car threw itself into park. December: again driving car pool of young teenagers, exited baltimore beltway, wipers start, chiming, messages, 'serviceelectronic throttle', 'auto park disabled', service shifter, etc. Engine revving but we're barely moving. There was nowhere to safely pullover and i have no idea if any of the exterior lights are working. I had to make a lady turn to get out of traffic. We barely made it. This last episode was the last straw. Our dealer's service department has been nothing but helpful. They have, with my permission driven the vehicle with diagnostic equipment hooked up, they've put over 600miles on my vehicle, but i don't care because i'd like it fixed. They've tried to replicate for 15+ days w/no success.i do not feel safe in this car.
2015 jeep grand cherokee. Consumer writes in regards to issues with vehicles u connect. *ldthe consumer stated the vehicle experienced a life threatening transmission defect and requested for the vehicle to be repaired. The consumer requested information and correction concerning the gear or gears shift from 's' and 'd' into no gears. "no gears identification" appears on the display. The shift is unpredictable and occurs while driving. The consumer stated the mileage recorded on the odometer does not conform to the manufacturer's disclosed miles per gallon. The manufacturer has been notified. The vehicle was not diagnosed.
I purchase this vehicle 11/8/2014.since then here is an ongoing, high pitched noise upon acceleration from zero to any cruising speed.i have taken it to 3 different jeep dealers for this complaint and others.the service departments say it is due to the 9 speed automatic transmission.one dealer tried to blame it on my plastic sunglasses in the overhead storage compartment.one dealer reported to me that the same noise was heard on 2 brand new vehicles just delivered to them.i also have ongoing electrical issues - steering wheel controls reverse sides left to right, right to left for audio controls, the radio randomly starts switching channels, automatic high beam sensors turns on to enable mode, but in this mode the high beams do not dim.this function worked initially, then it didn't and one dealer said it lost it's program so they reset it.another dealer said the sensor is not working.i will have it looked at again at my next service appointment.the phone call/phone call cancel buttons also reverse function.the fuel take door randomly pops open.this has happened while driving, while the car is parked at my work or home.i have had this repaired once.it still continues to happen.the jeep will randomly lurch forward while stopped, brakes engaged and vehicle is running - at a stop light or stop sign.
Service shifter message appeared at 62,000 miles upon starting engine and shifting into any gear or turning on cruise control. Will go away after approx. 5 seconds but occurs every time the car operates. Is not showing any error codes and appears to be a recurring issue for many owners and related to wiring harness and shifter.
The vehicle radio/navigation system blacks out. System blacks on and off and when reset- navi udefined blinks on and off and system states it's in compromised for cyber security. I have taken the vehicle to the dealership 2x and will be dropping the car off tomorrow and leaving until they figure out what is wrong with it. The radio also tries to set itself to various stations. I have uconnect access and i have not paid for the service. I located yelp in the vehicle yesterday- the vehicle will be dropped off and i am demanding a resolution and i do plan on taking further steps with uconnect and jeep/cryhsler. The vehicle was purchased new. It took me a while to determine it was the uconnect as i thought it was my phone. I did not think it was the fact that i connected the uconnect to the phone.i also took my vehicle to 2 jeep dealerships to check on recalls
The contact owns a 2015 jeep grand cherokee. The contact stated that while reversing, the navigation system illuminated. The contact shifted into drive and the dashboard display screen went blank, which controlled all of the settings in the vehicle.the vehicle was taken to the dealer but the failure was not replicated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 8,000.
Tipm has failed resulting in battery drain due to fuel pump relay constantly powered on, wiper function, loss of backup camera, air system and ability to turn the car off or secure door locks properly even when battery is disconnected.
A week prior to the major issue the vehicle was showing signs of mechanical problems. These problems included the wipers turning on when they were in the off position, simultaneously the radio cut out (this happened several times that day). The next day while driving to work at 6:30am the interior lights on the dash and doors blinked on and off several times. I contacted the dealership that day but was not able to get an appointment right away. Four days after this all started i was driving the vehicle going about 40 mph and slowed down to about 10-15 mph to make a right turn into a parking lot, i went to give the car gas to complete my turn and realized that the car had lost power. I coasted into a parking spot and looked down at the evic screen to realize the car was in neutral without my doing and would not restart itself. Many mechanical lights were popping up on the evic screen, which i took pictures of for records. I had the vehicle towed to the dealership that day.however i am scared that if they "fix" it , it could happen again. On monday 3/16/15: the dealership told me that the wiper/radio issue was fixed with an "update" but the master tech that works for the dealership requested to drive my car home with him to make sure the problems are solved. I have never heard of a tech taking home a car before but i agreed to let him since i feel i am at the hands of jeeps mercy in fixing this issue. I am very displeased that a jgc depending on the model worth $40-70k has many complaints loaded against them with little end in sight of the company wanting to resolve these complaints.i refuse to put my safety and others safety in jeopardy! this company knows something is wrong with their cars and they do nothing about it but keep saying its a "software update". I have read the forums and many other people have similar issues, its not just "software".
On two occasions, the first time was within a couple days of owning the vehicie, i have had the jeep start remotely in my garage due to the remote key transponder in my pocket and the attached keys on the key ring depress the remote start button, which requires two presses to activate. I have also had the panic button feature activate twice from the buttons being depressed in my pocket. Seems to be a very dangerous and faulty key fob design. Have read online others having same issue and decided to file a report.
Out of nowhere, my 2015 jeep gc decelerated, all the lights on the dash came on and the following messages popped up: auto park disabled, service electronic throttle control, and ended with service shifter. The truck would not accelerate in the middle of a highway. I took the vehicle to the dealer where they cannot seem to find the problem. The windshield wipers turned themselves on along with the check engine light and the hazards.
My 2015 jeep grand cherokee has an expansion valve leak, which is leaking into the vehicle (since fca decided to install the expansion valve in the car behind the dashboard). The leak is a serious health risk and environmental risk. The system also makes a constant humming noise since its low on freon. I had it fully recharged and in a matter of months all of the freon leaked into my car! this is poisonous gas leaking into peoples vehicles!! i called my local dealership and they quoted me upwards of $1,700 to fix the issue, which based on other online postings by jeep grand cherokee owners seems to be a common issue with the car.i have also recently updated the car's uconnect software to the most recent version released, and now my 911 phone option and navigation system no longer works. My understand is that uconnect software was updated to use 4g technology, but my 2015 jeep grand cherokee has 2015 3g technology. I don't understand why fca would punish their loyal customers by pushing this type of upgrade, in the process completely making their customers navigation systems useless. Apparently the parts alone are in the $1,000 + range to replace the entire navigation unit. The 911 phone option should at a minimum be a safety requirement, and fca pushing their software upgrade completely disabled this. I called uconnect but they are of no help. I have been a long time jeep owner, purchasing different models over the year, but i don't think i will be able to buy another jeep if fca can't stand behind their product.
The radio conceal will reset after a few short minutes as if the vehicle is being started for the first time. The first time it was noticed was after it was stationary and i returned back to my vehicle.
Heat stopped workingjust cut off climate off screenindicates
The contact owns a 2015 jeep grand cherokee. The contact received notification of nhtsa campaign number: 16v240000 (service brakes, electrical system). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.updated 07/22/16*lj
Ive had this car in the shop 4 or 5 times for extreme overheating costed me 4500 so far and never fixed
With little warning, and out of cell reception, jeep suddenly began flashing intermittently onnavigation screen warning that car was not charging and another warning about parking brake malfunction as i was driving approximately 55 mph in a mountainous california area..i drove it 30 miles to try to get within cell phone range before it simply quit. Thank goodness i had just renewed my uconnect contract because i still was not within cell phone range when car died. A tow truck was called and car towed to nearest jeep facility that could repair it.result of problem was bad alternator.this is ridiculous on a car that is less than 2.5 years of age and driven less than 3,6000 miles.i had absolutely no warning of problem until i was traveling 150 miles away from home in a mountainous and sparsely traveled road. Jeep was under warranty but i am uneasy now about potentialother problemsoccurring.
Prior to receiving the safety recall letter in 2014 my jeep started having headlight problems where i will be driving and my lights will go off.the dashboard will light up like the 4th of july and cycle through like i just started the vehicle.it is extremely dangerous not to mention frightening.so imagine driving without headlights; imagine driving behind or in front of my vehicle and wondering what the hell is going on!i received a safety recall letter for the ignition switch on september 3rd 2014 and the part is still unavailable!!! this is totally unacceptable and i want to know why these parts are not being built and replaced.why build new vehicles if the company cannot build replacement parts; take care of your current loyal jeep customers first!
The contact owns a 2015 jeep grand cherokee. After the contact shut the vehicle off and locked the doors, the doors randomly unlocked. On one occasion, after locking the vehicle, the rear hatch door erroneously opened. The cause of the failures was not determined. The manufacturer was notified. The local dealer was not notified. The vehicle was not diagnosed or repaired. The failure mileage was 4,000. Consumer stated this has happened on several occasion. Front and back doors unlocked.
Jeep does not start in a.m.
1- surround sound is auto turn to stay on. When turn off no any effects.2- some noise come in driver side from dash or engine room. This noise like air sound from air pump every 10 to 25 sec with synchronous small some effect in rpm.
Twice i have been driving and the vechile shuts down on me once in the middle of a busy road and i can't put the car in neutral, i can't put flashers on, nothing will work. It took 2 hours and magically everything came back on with a check engine light. We went to the dealer they had it for a week said the shifter module needed to replaced and the battery , $2000 later we take it home and same thing happens again. Now it's a different module that needs to replaced. Take it home and it happens a third time. They basically say they don't know and they can't duplicate tbeproblem. We take it home and everything works for 3 months until today when the whole problem reports itself while i'm driving. It's been 5 hours and i still can't get the car to even turn a light on. It's completely unsafe the way it just turns off in the middle of driving i am terrified to keep driving it. And i'm tired of paying money for a problem no one can solve. This seems like it happens to others and should be a recall. I can't believe nothing can be fixed. It's completely unsafe and unreliable.
When first starting the car it would stumble & stall & stop. After a number of starts it would keep running if i kept my foot on the gas pedal. Finally it was running so it could be driven home,but at times it would stumble & stall, at at time almost no acceleration. I had to keep 1 foot on the gas pedal to keep the car running. The car was taken to a repair shop, where it remains. The trouble was diagnosed afuel pump failure. Previous model jeeps have had the same problem and were recalled
Mysterious engine start. Car was parked in the garage for the night. Went into the garage at bedtime and found the car running with lights on. Could not stop the engine with the stop button with fob in my pocket. Opened the garage door to ventilate the exhaust fumes. Went to pull a cable off the battery. Couldn't find it! turns out it is under the passenger seat. Couldn't access it. After multiple tries stopped the engine. Obviously a u connectdefect. Parked it outside to prevent getting gassed. Crap technology. ..updated 12/11/17the consumer stated the vehicle was repaired.
Tipm, shift module and ticm causes the jeep to seriousmalfunction. All alert lights on the dashboard and shifter light up, wipers come on, vehicle will stopand is unable to drive ,motor accelerates , cooling fans are activated on high allat one time and vehicle will not shut off. When the vehicle does shut off then it will not restart , while driving at any time. Vehicle acts as if possesed.!!!!!!!!! this vehicle is not safe. Everyone knows this including fca.
The contact owns a 2015 jeep grand cherokee. After parking the vehicle and returning to it, it was discovered that the vehicle had shifted independently into reverse and crashed into another vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 56.
The vehicle was being parked and from shifting from drive to reverse the vehicle turned off and would not start again for a few minutes. The vehicle showed the service keyless system and the check engine light then appeared.
2015 jeep grand cherokee sagety recal # s55/nhtsa 16v-529 transaxle wire harness. I received a safety recall notice with instructions to call my local dealership to arrange service. I called the dealership and was told by the service department that the necessary parts required to do the repair was not made available to any dealership yet. I was told by the service department to wait another month or two for the second recall notice to arrive by mail to call and make the appointment. I asked if, in the meantime, i was to hope and pray that an accident is not caused by this recall item in the interim, and the service department replied , "yes." i then call the fca recall assistance center at fca and was told the same thing. Unacceptable practices given the fact that the recall notice clearly states that, " ...the system defaults the transaxle to neutral and the customer experiences a loss of motive power. ....the loss of motive power could cause a crash without warning."
Service shifter is coming on and it's a safety concern as i'm struggling to see what gear i am in. None of the gear indicators light up.
I had the electronic power steering module go out & also had to replace radiator after doing research i have seen 1,000 of other customers complain about the same issues and they not be covered by warranty due to basic warranty expired. If this is a common issue with the 2015 jeep grand cherokee why has this not been reviewed for recall??
The contact owns a 2015 jeep grand cherokee. While the vehicle was parked in the garage without the key in the ignition, it was discovered that the vehicle had independently started. The contact entered the garage on two occasions without the key fob in his pocket and the vehicle was not running. The doors were locked. The contact depressed the door open button on the fob, unlocked the vehicle, and powered the vehicle off. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 25,550.
I continue to have service shifter and check engine issues with my vehicle, which have been ongoing for the last three years.this has occurred while stationary, in motion both on city/neighborhood streets or on the highway.it's happened while turning and in park.when the check engine and service shifter lights come one, in many cases the car goes into limp mode and i lose the ability to accelerate, which causes a severe safety risk if it occurs while turning or going down the highway. Many times my dashboard will go completely black for seconds and my wind shield wipers will turn on.my car has been in the dealership for service related to this issue for 180 days over the past three years and they are unable to resolve the issue.they have replaced the steering control module, the tcm, the telemax communication module, the transmission, and the shifter, but the issue always comes back. Over the last six months the issues have gotten worse and the vehicle is getting more unsafe to drive.based on my research there are a significant amount of these issues and fca should take action.
Engine stall while in motion on interstate highway entrance ramp. "service electronic brake system" malfunction message appeared. No prior indication of trouble. Taken to dealer for warranty repair. As of 9/26/16 still awaiting a power control module part (similar to, if not identical to, the tipm-7 part that has caused issues in the past) that is on national backorder, which is the 14th day out of service. In addition to control moducle, electrical relay to fuel pump and the fuel pump itself will require replacement.
The fan for heat and air conditioning suddenly quits working.the fan motor makes a roaring noise. The wipers will only work on high. Our jeep only has 60k. We have already had an oil leak and had to replace the water pump. Also the check engine light is on code says it's an exhaust leak. We are very disappointed in the over all quality.
The contact owns a 2015 jeep grand cherokee. The contact stated that the vehicle's horn was not working. The vehicle was taken to wilde chrysler jeep (1710hwy 164 s, waukesha, wi 53186) where it was determined that the tipm was defective and needed to be replaced. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 48,000.
I bought a new jeep grand cherokee and the transmission went out on the car going down a mountain! thank god for brakes as there was no control of the vehicle. The dealership replaced the car with one that is identical. It is brand new and i have had it for 3 weeks and it is doing the exact same thing as the other one. It gets stuck in gears. Engine stalls and revs up when changing gears! i fear for my life in this vehicle. Also, water pours from the base of the exhaust pipes. Not from the tips.. It unreal how much water pours out of the back of the vehicle!! this is a bad seriously grave situation! i called fletcher dodge jeep in sherwood arkansas where i bought the car and they told me that i needed to drive it 2.5 hours to them so they can see if a shift relearn would work or if this car will be a lemon too!! they said the relearn only works on some of the vehicles!!! please halt chrysler from the production of 8 speed automatic transmission as they do not know how to fix them and they are going to start killing people!
I have put my jeep grand cherokee for a recall service (mfgr campaign#: cdjr s27, cdjr u65) recently, in which i been told by the service person that only software ware been updated for this recall service. Since then, the lcd display screen will not start to light up in some occasion when i turn on my car, the screen does not response for any touch at this movement, and it eventually light up after 3-5minutes and turns up the display to the normal. This problem happens every other days, and makes me very hesitate to backup my car whenever it happens, as i get used of the backup camera on the car. The problem never exist before the recent recall service.in the normal way, the screen shows the booting up display whenever i starts up my car, but now, for some occasion, the screen keeps in dead for 3-5 minutes after the engine has been start up.
2015 jeep grand cherokee sagety recal # s55/nhtsa 16v-529 transaxle wire harness. I received a safety recall notice with instructions to call my local dealership to arrange service. I called the dealership and was told by the service department that the necessary parts required to do the repair was not made available to any dealership yet. I was told by the service department to wait another month or two for the second recall notice to arrive by mail to call and make the appointment. I asked if, in the meantime, i was to hope and pray that an accident is not caused by this recall item in the interim, and the service department replied , "yes." i then call the fca recall assistance center at fca and was told the same thing. Unacceptable practices given the fact that the recall notice clearly states that, " ...the system defaults the transaxle to neutral and the customer experiences a loss of motive power. ....the loss of motive power could cause a crash without warning."
Once i had completed parking the vehicle in a parking lot in front of a shopping center properly shifting the gear into the park position. My boyfriend began to exit the passenger side to help our two year old son from his car seat as i had began to release my foot from the break pedal. It was at that moment that the vehicle began to roll forward i quickly placed my foot back onto the break pedal stopping the vehicle which still indicated it was in park. With my foot remaining on the break pedal i shifted the gear into drive and into park, again. To ensure the vehicle was now parked. The vehicle did not move and i placed the emergency parking break on and have continued to do so since the incident. At no point in time during the incident did the vehicle alert me in any way that the vehicle was not in the proper gear position. It in fact read that it was in the correct gear position of park.
The vehicle would not start. It has a push button ignition switch start. It locked up and it could not be towed because the tow truck driver could not get it in natural to move it. I was stranded for 12 hours with nothing to eat or drink before i got help.all electrical systems shut down and i was alone in a very bad area at the time. Unless the vehicle started it would do nothing and could not be towed. Jeep needs a recall on this very unsafe system. They should be made put in an override switch or be able to start the vehicle with a key. I am 76 years old and i was going to start on a 500 mile trip that day.very good thing it happen when it did. The vehicle would have been dead along the road with no help. All push button starts need a backup to get out of this safety hazard. I unlocked the door get in and pushed the start button and nothing. All kind of lights lit up on the instrument panel and displayed a lot of things that would not work. The transmission would not go in or out of gear.
I have reported a problem on january 7, 2019 about the vehicle lcd display failed to light up when i starting my 2015 jeep grand cherokee in some occasion. And later have identified some more problems. The gps no longer works, it is turning around at an irrelevant position when i am driving on the road, and the display frequentlypups up a warning of 'vehicle phone requires service, please contact your dealer.' as the attached photo. With an appointment, i bring back my car to the dealer this morning (1/28/2019), it doesn'tbeen fixed at the end of the day, nor does it been able to return to the state before callback service, not event been able to rollback to the state as i hand over it in the morning. The uconnect system no longer exist on my vehicle , and could not reinstalled without radio system hardware being replaced with a new one, for which i need to pay $890.37 as i been informed officially during the service. I am very frustrated, as my car was very lightly used (only 33kmiles) and does not have any problems before the recall service, and got three uconnect issues just after the recall service, and then in the attempt to fixing these tree issues in the service department of the dealer, the control device was physically destroyedeven the uconnect system no longer been able to reinstalled .i am not the person that irrationally denying the wear and tear of vehicle hardware, but what the hell of the purpose of the recall service? and why should i responsiblefor all the consequence of the recall service that never exist before?
I purchased a brand new 2015 grand cherokee late last year, and i've been having issues with the shifter since day one. I was driving on the freeway coming home from work and the gear slipped out of place. I've been down to the dealership to complain about it but of course they don't care. It really hurts my feelings that we paid this much money on a care i feel absolutely unsafe in. The shifter doesn't stay into park, and i work from my vehicle as a delivery driver. So a lot of the times i have to be quick and swift, and it's been to many times when my shifter slips out of place. My shifter doesn't lock at all, when i try and put it into gear. I'll be getting ready to drive out a gas station and my suv shifter won't even stay in drive, it'll be neutral . I'll have to click a few times for it to try and stay in place.
When driving at approx 25 miles an hour the car seemed to change gear and cause a jerking and jolting motion.
While driving donw a main road the gas pedal suddenly stopped working and would not engage. I could not get the car to move forward but it was still running.i pulled the vehicle over to stop and turn the car off.turned the vehicle back on to see if the gas pedal would re-engage, i was able to drive 100ft and it happened again.i then "rolled" into an empty lot on the side of the road where smoke was noticed coming out of the hood.i popped the hood but did not open it and called 911.while on the phone with 911, a loud pop was heard under the hood, sparks were seen and the car caught fire.*dt
Cylinder 3 misfire keeps popping up. Went to 2 mechanics to get it fixed. Replaced the coil and spark plugs. Got it checked again said it's fine and nothings wrong but it keeps misfiring.
Vehicle keep jumping from reverse to parking,sometimes when i im trying to park.
Hi my sifter service light is on as well all the gears light to i have no way upload a pitucer
Coming out of a tunnel, wet surface, slight turn, and the automatic braking system known as traction control locked brakes and steering up on it's own causing car to hydro plane into a curb and a wall. I had no control but if i did i could have controlled the car and prevent the crash.
I have been on a waiting list at jeep only, las vegas, for 7 weeks to repair recall w79/nhtsa 20v-699. The dealer service department does not return text message or phone calls. My service advisor joshua gave a 5-week lead time for repair mid march, 2021. Jeep only5255 w sahara ave, las vegas nv 89146. Phone 702-602-0090
Out of nowhere, my 2015 jeep gc decelerated, all the lights on the dash came on and the following messages popped up: auto park disabled, service electronic throttle control, and ended with service shifter. The truck would not accelerate in the middle of a highway. I took the vehicle to the dealer where they cannot seem to find the problem. The windshield wipers turned themselves on along with the check engine light and the hazards.
While driving down the freeway my engine shut itself off and went into neutral. I noticed a lot of smoke/steam coming out of the back of my car. I pulled my car over to the shoulder and stopped it. I opened the hood to see if i could see what the issue was but was unable to immediately see the issue. There was a lot of steam/smoke coming out of the hood. I got back in my car to call aaa for a tow and while on the phone i noticed an orange glow from the engine compartment. I immediately hung up and called 911. Then got all my belongings out of the car and at this point the fire had engulfed the front of the car. Chp and fire department showed up. The car is a total loss.*dt
My vehicle has a knocking in the engine my vehicle only has 26, 000 miles that should not be happening. I have my oil changes every three thousand miles..
I was traveling at a 60mph speed on a highway when i noticed that my oil temp light came on and read 285 degrees in my options list yet the stationary oil temp read in the middle.i pulled over, let the engine cool, checked the oil and coolant (all fine).after 45 minutes, it cooled to about 130 degrees, so i continued on.i drove about a mile when it heated back up again, the jeep jerked, smoke started to come out of the engine, and it turned off.i luckily was able to turn into a parking lot before it died.since i was out of state traveling and it was late in the evening, i needed to find a place to stay if my jeep would start (it did).i found a hotel 3 miles away from my location.the engine had cooled, i had opened the hood and saw no damage.i drove 35mph for the 3 miles as i watched the oil temp climb.i made it to the hotel, was parking when the cabin filled with smoke.i opened the windows, shut off the jeep and got out.i did see flames come out of the hood and something on fire fell from under the engine area.i called 911.something in the engine compartment actually put the fire out before the fire department arrived.they still proceeded to douse the engine and disconnect the battery.i then found out there was a recall (w79) on the 2015 ecodiesel jeep grand cherokees for the (erg) exhaust gas recirculation coolers that are susceptible to thermal fatigue.this can cause the cooler to crack, allow preheated, vaporized coolant to interact with other hydrocarbons and air in the system that may lead to a vehicle fire.this recall was not scheduled to officially be released until december 31, 2020.20 days after my jeep fire.
While driving at highway speed on a 2-lane road, our jeep grand cherokee ecodiesel began to lose power.the lights on the instrument cluster began going off seemingly randomly, and the vehicle had to be quickly pulled over and put in a safe condition on the side of the road as the engine stalled.the engine would not restart.after 2 months of troubleshooting with chrysler engineering, our shop believes they have found the issue, which is a faulty tone wheel in the drivetrain, at where the engine couples to the transmission.the tone wheel lost about 1/4" of encoded magnetic material, and this made the vehicle inoperable, even while at highway speed.this failure threw no codes to the computer for the technician to interpret, and the only symptom is that the engine would not fire, even though, as a diesel, there is no spark ignition system.
I was driving down the road, with my foot steady on the gas, and the transmission shifted hard (8 speed automatic) and lunged my car forward without any pressure on the gas pedal. Then it continued to shift hard and lunge until i reached and maintained 40 mph ( in which my jeep put the transmission into 8th gear at a steady 1000 rpm). This has happened multiple times since, and sometimes when i remote start the jeep, it will give off a very loud high pitched whining sound for about a minute, then stops.
Parked the car on a rainy night post a 6 hour drive. 2.5 hours after the car was turned off, the alarm system and other electrical components began to go off intermittently, not in the typical alarm pattern. Key fob and lock would not respond. Car would not start but some electronic components continued to work, including uconnect. Finally stopped after 20 minutes. The car then shut down completely and would not start. Called aaa and they sent out the battery truck. Aaa battery voltmeter check revealed an initial read of 10.9 volts; then went to 0.9. Jump start would not take. Car completely dead except for power seats, which continued to work. Had to tow vehicle to dealership who ultimately determined that body control module had malfunctioned. Similar reports and a recall for this body control module same malfunction due to wiper blades on dry glass in 2011-2014 models.
The contact owns a 2015 jeep grand cherokee. The contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the part to do the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer mullahey chrysler dodge jeep ram (740 buena fortuna circle, atascadero, ca 93422) was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated while driving at various speeds, the service shifter warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the thermal fracture needed to be replaced. The vehicle was not repaired. The failure recurred. Vin tool confirms parts not available. The failure mileage was approximately 56,700.
The contact owns a 2015 jeep grand cherokee. While the vehicle was parked in the garage without the key in the ignition, it was discovered that the vehicle had independently started. The contact entered the garage on two occasions without the key fob in his pocket and the vehicle was not running. The doors were locked. The contact depressed the door open button on the fob, unlocked the vehicle, and powered the vehicle off. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 25,550.
Vehicle randomly brakes unintentionally for 5 to 10 seconds - engine and steering fail all at the same time. A loud collision warning along with red alert braking indicators. I informed a local dealership several months after purchase (summer 2015). They reported no specific codes or recalls. The issue has occurred multiple times. In all occurrences the vehicle was in motion including highway and city streets. For incidents i directly recall they occurred while driving in a straight line (mostly).
Discovered oil leak in my garage. Dealer checked and discover both radiator leak and power steering leak. No warning indicators were illuminated. Deal requested to have it replaced because it's dangerous drive.jeep has less than 58500 miles on it.
Driving, lost all power to steering, brakes and engine.crossed over double yellow and narrowly escaped a collision with the guardrail.had any car been in the opposite lane, i would have been severely injured.i am a mother of two.it was suddenas without warning.additionally i had to call out of work hence loss of income.
The contact owns a 2015 jeep grand cherokee. The contact stated that the vehicle was repaired at linwood motors paducah (3345 park ave, paducah, ky 42001) under an unknown recall campaign. The contact stated that the fuel economy was greatly reduced after the repair was performed. The contact also stated that the vehicle stalled while attempting to move from a stopped position. Additionally, the throttle valve control, regeneration, and exhaust filter full messages displayed on the instrument panel. The exhaust filter was replaced however, the failures recurred. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 92,000.
Heard ticking coming from engine shortly after routine oil change.brought the car in, and was told i hadto have intake & exhaust camshaft & lifters replaced.had repaired, a week later check engine light came on.got a p0456 code, brought it in and at this point they said i needed to replace evaporative purge valve.did that, a week later, check engine light is on again. Nothing changed in the car when the light goes on, it just come on and stays a solid yellow upon startup
The contact owns a 2015 jeep grand cherokee. The contact stated that smoke entered the cabin of the vehicle without warning. The contact turned off the vehicle and noticed smoke coming from the hood and headlights. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 28,000.
The contact owns a 2015 jeep grand cherokee. The contact received notification of nhtsa campaign number: 20v475000 (engine and engine cooling) however, the part to do the recall repair was unavailable.the contact calledfair oaks chantilly chrysler jeep dodge ram (4170 auto park cir, chantilly, va 20151; (703) 961-9900) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair.the manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Ive had this car in the shop 4 or 5 times for extreme overheating costed me 4500 so far and never fixed
My 2015 jeep grand cherokee has 85,820 miles & the radiator was found leaking when brought in for a engine code indicating the thermostat was bad. The thermostat was replaced ($130.00 part) and then the chrysler dealer told me the radiator needed to be replaced. My dealer mentioned this has been more common with jeeps and they now keep the radiator in stock.it cost just under an additional $900.00 to have the radiator replaced. If so many jeep's are having the same issue why has a recall not been issued. I have never had a radiator fail in any of my vehicles so soon. Is this not justification for a recall?i would think owners should be notified (ahead of time) of this potential failure if indeed it is this common an occurrence.
I have a diesel engine which has a very obvious lag in getting power to the transmission. This is getting worse and affects my ability to enter in to traffic safely.even if i have allowed for safe distance to merge into a lane i never know if my car will speed up quickly enough so as to not get hit
Memory seats no longer work, therefore causing my seat to be out of whack and i can not sit right. My engine began to make a ticking noise out of nowhere, meaning something is wrong. One headlight is out but isn't and causes my bright to be on at all times. When using my light i now cannot use my actual brights. *pm
Driving at highway speed the yellow check engine light illuminated and shortly after this the engine shut off.there was roughly 1/4 tank of fuel when this occurred.no low fuel warning light , engine roughness or other symptoms were noted prior to engine shutting down.vehicle coasted to side of highway and would not restart.vehicle would crank but not fire. Vehicle was towed to local jeep dealer and no issues was found.vehicle was returned ~1 week later with comments from dealer tech that no issues were found and it will likely happen again.
The contact owns a 2015 jeep grand cherokee. The contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the part to do the recall repair was unavailable. The vehicle was taken to autonation chrysler jeep broadway (5445 s broadway, littleton, co 80121, (303) 578-6103) where it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that coolant had to be added every other week. The check engine warning light was illuminated. The approximate failure mileage was 90,000.vin tool confirms parts not available.
A week prior to the major issue the vehicle was showing signs of mechanical problems. These problems included the wipers turning on when they were in the off position, simultaneously the radio cut out (this happened several times that day). The next day while driving to work at 6:30am the interior lights on the dash and doors blinked on and off several times. I contacted the dealership that day but was not able to get an appointment right away. Four days after this all started i was driving the vehicle going about 40 mph and slowed down to about 10-15 mph to make a right turn into a parking lot, i went to give the car gas to complete my turn and realized that the car had lost power. I coasted into a parking spot and looked down at the evic screen to realize the car was in neutral without my doing and would not restart itself. Many mechanical lights were popping up on the evic screen, which i took pictures of for records. I had the vehicle towed to the dealership that day.however i am scared that if they "fix" it , it could happen again. On monday 3/16/15: the dealership told me that the wiper/radio issue was fixed with an "update" but the master tech that works for the dealership requested to drive my car home with him to make sure the problems are solved. I have never heard of a tech taking home a car before but i agreed to let him since i feel i am at the hands of jeeps mercy in fixing this issue. I am very displeased that a jgc depending on the model worth $40-70k has many complaints loaded against them with little end in sight of the company wanting to resolve these complaints.i refuse to put my safety and others safety in jeopardy! this company knows something is wrong with their cars and they do nothing about it but keep saying its a "software update". I have read the forums and many other people have similar issues, its not just "software".
Driving down road the vehicle lost power and the vehicle stalled customer stated the heaterlight came on also,customer states the ac wasnt working atthe same time vehicle towed home. Tried to add water the to vehicleput noticed it was leaking customer had vehicle towed to dealership tech perform diag and inspection found coolant leak comingfrom heater hose also perform block test fail rec. Teardowncyl heads for inspection
I bought a new jeep grand cherokee and the transmission went out on the car going down a mountain! thank god for brakes as there was no control of the vehicle. The dealership replaced the car with one that is identical. It is brand new and i have had it for 3 weeks and it is doing the exact same thing as the other one. It gets stuck in gears. Engine stalls and revs up when changing gears! i fear for my life in this vehicle. Also, water pours from the base of the exhaust pipes. Not from the tips.. It unreal how much water pours out of the back of the vehicle!! this is a bad seriously grave situation! i called fletcher dodge jeep in sherwood arkansas where i bought the car and they told me that i needed to drive it 2.5 hours to them so they can see if a shift relearn would work or if this car will be a lemon too!! they said the relearn only works on some of the vehicles!!! please halt chrysler from the production of 8 speed automatic transmission as they do not know how to fix them and they are going to start killing people!
The contact owns a 2015 jeep grand cherokee. The contact stated that while driving at an unknown speed, the vehicle auto accelerated without warning. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 5,500.
Vehicle was put in park. I exited the car. Wife was sitting in car in passenger seat. Car was not moving. Wife exited car to retrieve item from house. Returned to find vehicle down the hill and in the woods.
7/8/19 i brought my 2015jeep grand cherokee in for the vo8 emissions recall two days later my vehicle was returned 7/10/19. 7/12/19 i went to have my vehicle smog check completed and the smog check failed due to the following 'your vehicle failed the smog check inspection due to the fact the fact that the vehicles on-board computer system has not completed the emission system self-checks.'during that time i had already contacted the dealership to return my vehicle to checked for possible issues caused by the vo8 emissions recall.upon my drive from smog test to jeep chrysler dealership (10.3) no warning lights came on and as i approached the dealership the oil temperature gauge did start to rise. Once parked i noticed oil dripping from the passenger front of my vehicle. The dealership service attendant plugged in the error code reader and no codes/errors were detected as if operating 100% as intended.even though it was evident that my jeep had catastrophic engine failure. It was determined my engine needed to be replaced due to thevo8 emissions recall and i have co-work that experienced the same issue resulting in the engine to be replaced two days after the vo8 emissions recall was completed . The replacement engine was on back order until 8/21/19 and i may have my jeep back 8/30/19. The repair work completed on my vehicle is not fluke and the recall work being performed is not satisfactory and possibly rushed to meet deadlines for compliance. Fca us llc , as an organization needs to look at the recall practices holistically, think about the people and their family being impacted by the v08 emissions recall short comings.
Since i had the exhaust emissions update done, my jeep has an extremely long lag in acceleration. It takes a good 2-3 seconds after stepping on the throttle, before the car moves forward. I was almost hit head on in traffic on a highway because of the timing of not accelerating properly. This was never an issue before the exhaust update.
At about 11am, 11 september 2019, my 2015 jeep grand cherokee 4-wd limited shut down on the roadway.travel speed prior to engine failure was about 20mph.during the breakdown, the ecodiesel, 3.0l engine stalled while making loud metallic-chattering noise.after the key-less ignition was pressed to off, a re-start was attempted but that failed.the starter motor refused to operate when re-start was attempted.because re-start failed, the shift remained locked into park.with the vehicle locked into park, it blocked the middle of the roadway.intervention by local police prevented further damage to vehicle and driver.there was little warning of problems prior to the engine failure.a louder-than-usual diesel rumble was reported to a jeep service representative on 18 june 2019, but this sound was judged 'normal' by the technician who checked the complaint.this jeep gc had only 21,300 miles on the odometer when the ecodiesel failed.all recommended service during 2015-to-11 sept.19 was performed through authorized jeep dealers.a partial analysis, post breakdown, by jeep service techs showed 'bottom-end engine failure' with 'zero compression' measured on one cylinder.jeep service promised an engine replacement to return the vehicle to operation.
We tried to enter hwy 65 north in mo . From a side hwy . Hwy 65 is a 4 lane hwy , 2 lanes north and 2 lanes south . We crossed the 2 south lanes and waited till we could enter the north bound lanes . When it was safe to go i stepped on the throttle and the motor stayed at idle . It put us in the middle of the 2 norh lanes and stopped . I kept pressing on the throttle until we krept accross the lanes and out of traffic coming at us at 65 mph . This has happened several times . It has happened in town where we live in az . We also had trouble when we entered the road by our hotel . This is going to cause some one to be killed .this problem started after an emissions recall was installed . Recall / csn 1v08 - 3.0 diesel
Since doing the eco diesel update jeep has a serious lag / stall when accelerating and when going around 20 miles per hour when accelerating.numerous times when crossing out into traffic the vehicle has a lag/ power delay almost causing an accident. This was not an issue until the eco diesel update was done.its currently at the dealership, per the service manager they are aware of the issue and have had numerous complaints with the jeep and trucks due to the eco diesel update, but they have no resolution.
The contact owns a 2015 jeep grand cherokee. The contact parked the vehicle and thought he turned off the engine. When the contact re-entered the vehicle, the engine was on. The contact activated the off button and had no indication that the engine was still on. The failure recurred numerous times. The manufacturer was notified. The approximate failure mileage was 1,000.
My 2015 jeep grand cherokee has 70,000 & the radiator is leaking. My dealer & local mechanic told me the radiator needed to be replaced. My dealer told me that they have had so many jeep's in with the same radiator issues that they now keep the radiator in stock. It is going to cost $1100 to have the radiator replaced. If so many jeep's are having the same issue why has a recall not been issued. I have never had a radiator fail in any of my vehicles before 100,000. Jeep should at least cover part of the cost.
I purchased a 2015 jeep grand cherokee with the 3.0 l ecodiesel engine in september of 2015. In less than a year from the date of purchase, the vehicle had major repairs including a complete engine replacement and an exhaust system replacement. Based on multiple service issues with vehicles with this diesel engine, my local jeep dealership does not stock or sell the grand cherokee with this engine anymore. Fiat chrysler america has been reluctant to acknowledge any problems or be of any assistance in this matter with the exception of "standard warranty repairs."
The vehicle would not start. It has a push button ignition switch start. It locked up and it could not be towed because the tow truck driver could not get it in natural to move it. I was stranded for 12 hours with nothing to eat or drink before i got help.all electrical systems shut down and i was alone in a very bad area at the time. Unless the vehicle started it would do nothing and could not be towed. Jeep needs a recall on this very unsafe system. They should be made put in an override switch or be able to start the vehicle with a key. I am 76 years old and i was going to start on a 500 mile trip that day.very good thing it happen when it did. The vehicle would have been dead along the road with no help. All push button starts need a backup to get out of this safety hazard. I unlocked the door get in and pushed the start button and nothing. All kind of lights lit up on the instrument panel and displayed a lot of things that would not work. The transmission would not go in or out of gear.
The contact owns a 2015 jeep grand cherokee. While the vehicle was parked, the radiator leaked a reddish color fluid onto the ground. The vehicle was towed to the dealer where it was diagnosed that the radiator and hose ruptured. Theradiator was replaced. In addition, the front driver and passenger side black wheel trim detached while the vehicle was being driven. The vehicle was taken to the dealer, but was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 5,000.
This 2015 jeep grand cherokee ecodiesel has an open recall for the egr system (recall w79).on december 29, 2020, the malfunction indicator light came on.i called the dealer (turnersville jeep) for an appointment on monday, january 4, 2021.the first available appointment was on tuesday, january 12 2021.this dealer kept the vehicle until friday, january 15.this dealer declined to repair the egr system under the w79 recall, but did replace all fuel injectors and the fuel tubes after finding the fuel injectors restricted.this dealer then cleared the dtc p026c-00 and performed a stationary regeneration.i picked the vehicle up at 5:15 pm on friday, january 15, 2021 and proceeded to road test the vehicle.after about 75 miles of driving, i suffered a exteme and sudden loss of power at approximately 7:30 pm; the dash indicators included the malfunction indicator lamp, an error regarding the throttle body, and an error that the oil pressure was low.as i coasted to a stop, smoke began to rapidly pour from the hood cover and began to enter the cabin through the hvac vents.i vacated the vehicle immediately and under some duress.the smoke continued to billow from the engine area of the vehicle and i could see it continue to enter the cabin.at approximately 9:00 pm on january 15, the vehicle was delivered by flatbed to pellegrino jeep.i spoke with the pellegrino jeep service department on saturday, january 16, 2021, but they were unable to provide a commitment to examine the vehicle.i opened case #78239258with fca (jeep) us llc customer service.as of january 20 at 11:30 am, i do not have feedback on this case.the dealer has also provided no commitment to examine the vehicle.i believe this vehicle suffered a failure due to the inability of fca and it's dealers to remediate recall w79.
I received the safety recall for the electronic shift lever not going to park. I scheduled an appointment with bob baker jeep in carlsbad, ca to have the recall done. I went to drop it off. The jeep dealer refused to do the work. I was told jeep is no longer doing the recall.
Cracked cylinder #6 head.
I've contacted my dealer at ray brandt chrysler dodge jeep located at 1660 westbank expy, harvey, la 70058 in reference to the important safety recall of the "auto park" feature.i explained to them that my vehicle may roll away, striking and injuring me, my wife, or baby even though the vehicle indicates it is in park.the employee advised that there is nothing that he can do.i then stated, "so, i'm am just suppose to hope that my vehicle does not slip out of gear?"i felt that this was a bit ridiculous and extremely unprofessional.i am unpleased with the way i was treated and the outcome of my service request.this needs to get rectified immediately or i will have to take further action.thank you for your assistance in advance.
When driving my vehicle long distances on the highway then entering the city the transmission will shift hard between third and second gear. It will stay that way for a day and then after sitting for over 12 hours it will slowly start to go away. Jeep did on flash updatesand was on able to resolve the problem.this problem is rampant among jeeps to include the cherokeeand renegade.
Ever since the fca ecodiesel exhaust emissions update, my vehicle has had terrible turbo-lag. When you step on the accelerator, especially after a cold start it can take up to 4 seconds to actually move forward. I already reported this once before, but this vehicle is a serious hazard. Trying to cross any type of traffic is dangerous. It also has anywhere from 3-4mpg drop since the update.
The contact owns a 2015 jeep grand cherokee. The contact stated that the engine failed to start. The only indicator illuminated on the instrument panel was the "service electric brake system". The contact also stated that the passenger side headlight blinker failed to operate. The contact took the vehicle to an independent mechanic who replaced the fuel pump, body control module, and computer. The repair did not correct the failure. The vehicle was towed to chrysler dodge jeep ram fiat of bay ridge (8825 5th ave, brooklyn, ny 11209-5901) where it was diagnosed that the fuel pump connector failed. The vehicle was not repaired. The manufacturer was contacted. The contact stated that the vehicle was not included in nhtsa campaign number: 19v813000 (electrical system). The approximate failure mileage was 114,000.
Ecodiesel emissions recall. After having the emissions recall done to my vehicle on 8/20/19, the vehicle is extremely sluggish and non reliable. The turbo lag is horrible, sometimes 1-3 seconds, sometimes 4 or 5. Transmission doesn't seem to know where it wants to be at times. None of the issues are constant and therefore you never know when you pull into traffic if you will have the power needed or stall and get hit. Safety hazard is an understatement and families will be hurt over this poor attempt at a "fix". Jeep was extremely responsive and had more torque readily available prior to the recall. Now it is gutless and i wouldn't attempt to hook the boat up to it.
While in motion in highway speeds my jeep grand cherokee 2015 began to stall and suddenly turned off . The truck would not acclerate once i turned it on and i couldn't change gears. As this occured i began to lose control and nearly crashed into traffic. This is not the first incident as this has occured severaal times each resulting in near fatal collisions. I have reached out several time to the jeep dealers who have already fixed the so called problem 3 times and keep telling me there is nothing wrong with the truck.
Engine rocker arms bad. Engine stalls and vehicle undrivable. 96k miles
The contact owns a 2015 jeep grand cherokee. While driving approximately 40 mph, the vehicle went into limp mode despite the power diesel indicator showing 100%. The contact took the vehicle to hall chrysler dodge jeep ram virginia beach (located at 3152 virginia beach blvd, virginia beach, va 23452, 877-475-0721) where it was diagnosed that the head gasket had blown and caused many other failures. The head gasket, engine, radiator, cooling cord, and other unknown parts were replaced under the power train warranty. The failure occurred three more times. Most recently, while driving approximately 70 mph, the diesel power was reducing warning indicator illuminated and the vehicle decelerated to 20 mph. The contact drove to franklin chrysler dodge jeep ram (located at 1124 murfreesboro rd,franklin, tn 37064, 615-266-0145) in limp mode. The dealer diagnosed that the diesel exhaust system failed and needed to be cleaned. The repair was completed; however, the dealer informed the contact that the vehicle should not be driven. The manufacturer was made aware of the failure and opened case number: 59702313. The approximate failure mileage was 94,000.
The car refuses to start.it won't turnover. It is completely silent. The push start will not work.
I am having constant valve tapping in my engine.it doesn't matter if its cold or warm, it taps continuously.i have 114,000 miles on my vehicle, but have kept up on all vehicle maintenance including the required synthetic oil changes.i still have the original brakes on my jeep, so it's not driven hard.i just don't think there should be tapping with a vehicle with this amount of mileage.
Received a recall 1 month go but the dealer cannot repair-no parts!!recall w58"a loss of motive power can result in a vehicle crash without prior warning"now i am frightened to drive to work but no way to get it repaired???
The contact owns a 2015 jeep grand cherokee. The contact stated that she heard a loud vibrating noise coming from the engine compartment while driving at various speeds. The contact stated that the check engine warning light was illuminated. The vehicle was diagnosed with needing the camshaft arms and gaskets replaced however, the vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the nhtsa for assistance. The failure mileage was approximately 75,000.
Vehicle exhibited what felt like a hard downshift from second to first gear. Jolt was concerning enough that driver had to apply additional brake pressure when coming to a full stop. Technician at repair facility discovered that jolt felt by operator was actually engine moving significantly due to defective hydraulic engine isolators (engine mounts mopar p/n 68252522aa). Mounts were replaced and problem no longer detected. Internet research reveals that this is a known issue with the wk2 model of the jeep and typically occurs approximately four (4) years after date of manufacture. Operator's concern is that inadequately or unsecured engine shift could cause collision or loss of vehicle control. Manufacturer apparently does not feel this defective/unreliable component design is a safety issue.
The contact owns a 2015 jeep grand cherokee. While driving at approximately 30 mph, the engine stalled without warning. The vehicle restarted; however, the failure recurred six times. The vehicle was taken to the dealer where the crank shaft sensor and the crank shaft position sensor were both replaced. In addition, an unknown wiring repair related to the failure was performed. The vehicle was repaired, but the failure recurred. As a result, the vehicle failed to restart. The vehicle was towed to the dealer where it was diagnosed that the ecm failed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 798.
I got a service engine soon light. When i took it to the dealer they said it was purge valve on the evaporator system. I encounter the same problem on my 2014 dodge durango at the same mileage. I think chrysler has a systemic problem with this part of their emission system.
The contact owns a 2015 jeep grand cherokee. While driving 65 mph, the vehicle stalled without warning. All of the lights on the instrument panel flickered on and off. The vehicle stalled on more than one occasion within the same day. In addition, the vehicle failed to shift into gear properly. The vehicle was towed to a jeep dealer to be repaired. It was diagnosed that the bcm module needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 12,000.
Emission check engine light for small evaporation emission system leak p0456 fault code. Also, fuel tank wont fill with fuel at higher nozzle flow rates... Possibly due to tank check valve.the check engine light will disqualify the emission test for the vehicle and prevent obtaining a licence plate renewal. The check valve will only allow a slow fill using a manual grasp of the nozzle lever to restrict the flow to the smallest amount possible. This appears to be a common problem and needs a recallthe refill is of course, is done in park, at a gas station.the check engine light occurs at startup.
Engine is making a loud ticking noise.
Since the recall a year ago (spring 2019) the vehicle has a serious hesitation in the throttle response until the ecodiesel engine reaches full operating temperature.this creates a serious safety hazard. The fuel mileage has dropped a minimum of 4 mpg.i received a second notice (12/10) regarding an "approved emissions modification disclosure 3.0l diesel"the local dealer was unaware and stated it was the previous recall.i called"fca" (jeep) and was informed that this was the precurser to another recall.the only identifying numbers i have are "fc106038" and "****auto**all for aadc 030 7/1/2" marked on the notice.this is a serious problem that needs a fix of some sort.the cure for the original recall seems to be worse than the original problem.the original recall repair was performed 9/17/19.
The vehicle engine had a clicking/ticking noise for well over a year. We brought this issue up with the service dept and were told it was nothing to worry about. While driving home 1 night on the highway the vehicle started to hesitate/stutter and we had a problem accelerating while driving. We drove the vehicle for 20 miles at 40 mph with the hazards on i95. We found out from service the next day that the issue was a damaged camshaft due to a failed rocker arm. All rockers and lifters needed to be replaced along with the valve cover gaskets and intake seals. Since the issue occured out of warranty i was stuck with footing the whole 1961.49 bill even though i brought the issue up with service while under warranty.
Service shifter light came on while driving, had it towed to the dealership, 5 days later they said nothing is wrong with it so i took it home. A week later, service shifter light came back on while i was driving on a side street, all the lights on the dash came on, unable to control anything, lost steering, then vehicle shut off in the middle of the road. Tried to turn the vehicle back on to no luck, sat waiting, then after 15 mins the accessory engine came on, lights flashing, windshield wipers going and the message "do not park until safe at your destination."took the jeep straight to the dealership, dealer plugs it is 70+ miscommunication errors pull up. Dealer calls me 3 days later to come get my jeep and says nothing is wrong with it and they cannot diagnose it unless they see it in the act. I refuse to go pick it up as there is something wrong and i am not driving it with my 9month old.
Upon entering the city street a loud bang was heard from the hood of the vehicle and car stopped in the middle of the road. Power was in the vehicle but ability to shift in gear was gone. After turning off and back on i was able to put the jeep in drive in order to clear the road as to avoid a traffic build up. It seems the transmission is gone because the vehicle will not change into gear nor reverse. A wrecker company was contacted to bring jeep to dealer.
The vehicle locked when i was stopped in traffic in the highway, rendering the vehicle disabled in traffic while in drive. I pressed on the gas pedal but did not move. I hit my emergency lights placed the car in park and then shifted back to drive but got no movement. I then turned off the vehicle and restarted the vehicle and was able to move off the highway and took the surface streets to get home. I saw on this "site" there is a recall for 2016 models which is recall s28.
The contact owns a 2015 jeep grand cherokee. While driving approximately 18 mph, the vehicle hesitated and the engine revved without warning. The vehicle was taken to a local dealer who diagnosed and replaced the transmission and computer. The failure recurred and the vehicle was taken back to the dealer. The technician diagnosed and replaced the valve body. The failure recurred four timesthe manufacturer was made aware of the failure and assured the contact that the failure was covered by the warranty. The manufacturer referred the contact back to the dealer for more detailed diagnostic testing. The vehicle was not repaired. The failure mileage was 1,055. ..updated 11/21/16
The contact owns a 2015 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v676000 (engine and engine cooling); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
When the air conditioning is running there is a noise coming from the air compressor and i don't understand y the car being so new it can have already broke i went to get it checked and they said it would cost $1690 to fix at a jeep dealer that is extremely ridiculous i would say ...
I had my jeep for less than a year and one day, for no reason, it just shut off.i took it to jeep and they said the wrong oil was used in the previous oil change.so they put oil in the truck.a couple of months later and it's doing the same thing.it's a disaster waiting to happen.i can't take a chance on driving down the road and the vehicle just shuts off.the vehicle was in motion each time.
Ecodiesel turbo lag can be hazardous, 2-3 second delay. I will not let anyone else drive it due to concerns of getting hit or hitting someone.
Jeep grand cherokee diesel, after v08 recall (diesel exhaust issue), car now will lag, and fail to accelerate at lower speeds under load.acts as if it will stall.dangerous in that it fails to respond to acceleration input under these conditions, usually around 20-25 miles per hour. When this occurs, car makes two very short and faint buzzing noises from the engine compartment.car did not do this prior to the v08 diesel recall software fix.this is an ongoing problem, car has been to shop several times, and everything checks out as being normal.
I noticed the problem has become more pronounced starting september 5, 2015. While slowing down to stop the vehicle it lunged forward almost causing me to rear end the vehicle in front.i also noticed delays in accelerating from a stop position.
While driving my brand new 3day old 2015 jeep grand cherokee, the engine completely shut off. I lost all control of my brakes and steering. I was able to coast and get off of the road. I immediately called the dealer who sent a flat bed tow truck to haul the vehicle back to the dealer. Once at the dealer i was extremely upset and shaken and received a chilly reception from the sales manager and dealer director.my concern and vehicle malfunction was downplayed.the dealership was very condescending and acted as if i had made up the entire situation. They insisted they had never heard of a problem like this occurring with a jeep. I told them i didn't want my car fixed, i instead wanted my trade in back and the deal voided. No questioned were asked...the dealer never offered to put me in another jeep which i found odd, and instead i was told i was over reacting and they reversed my paper work. They dealer continued toignore my concern that someone could have been hurt due to this problem and that it needed to be reported to the manufacturer.the paperwork to reverse my sale was executed quickly and i was escorted out of the dealership within 30 minutes.i did contact the dealership's owner to report my safety concern and the dealership's flippant attitude, but have not received a phone call back.
We purchased our car in october 2015 and recently our engine light came on . We took the truck to barbera's to find out the problem and was told we need a new thermostat and we just can't imagine how or why we would need that with the car being new with only 18k miles on it..we mostly use the vehicle to get my husband to and from work...so it's mostly highway driven 5 days a week.
Continual engine problem light due to egr sensorfouled.have had it serviced numerous times.causes acceleration issues and shifting issues.vehicle acceleration causes a safety issue in traffic while moving and when trying to enter traffic from a stop.was told by dealer there was a recall coming in february, but now they say they never heard of a recall.i am hesitant to travel and have the vehicle break down.i am attaching 5 of the repairs that i can find, but there have been more for the same reason, and 1 additional since i have an appt on 2/18/2020 to fix it in preparation for a trip from ny to fl.
Third time of incident. While parallel parking, and shifting from reverse into drive, while foot is still on the brake the vehicle revs and lurches forward. 1st 2 times involved parking on snow/ice. Today, with a dry street and sneakers, vehicle began to rev.i attempted to shift into park to avoid lurching forward but failed to do so in time. When vehicle revs, i hold onto steering wheel and press brake with all my strength but unable to prevent the forward movement.
I took the vehicle to towbin dodge in north las vegas for a check engine light. Are used an extended warranty service to get the car looked at and repaired. The maintenance representative advised me that there was an open recall for the omissions on the diesel engine. I was aware of the eco-diesel recall and had decided not to take advantage of this recall. I was prepared not to receive the $3000 that diamond chrysler fiat was offering for customers to get this done. I advise matt the maintenance representative not to accomplish the recall.when my wife went to go pick up the vehicle to our surprise the recall was performed. Matt and the service manager jesus admitted to their mistake of accomplishing the recall without our authorization. I have asked him to revert the software to the manufacture default and they are not able to accomplish it. I have spoken to the district service manager robert. I asked robert to buy the vehicle back for me because i do not want itanymore. He said he would coordinate with damian chrysler fiat to see what could be done about this. I would like some assistance in coordinating with the manufacture of the vehicle to get it bought back.
I purchase this vehicle 11/8/2014.since then here is an ongoing, high pitched noise upon acceleration from zero to any cruising speed.i have taken it to 3 different jeep dealers for this complaint and others.the service departments say it is due to the 9 speed automatic transmission.one dealer tried to blame it on my plastic sunglasses in the overhead storage compartment.one dealer reported to me that the same noise was heard on 2 brand new vehicles just delivered to them.i also have ongoing electrical issues - steering wheel controls reverse sides left to right, right to left for audio controls, the radio randomly starts switching channels, automatic high beam sensors turns on to enable mode, but in this mode the high beams do not dim.this function worked initially, then it didn't and one dealer said it lost it's program so they reset it.another dealer said the sensor is not working.i will have it looked at again at my next service appointment.the phone call/phone call cancel buttons also reverse function.the fuel take door randomly pops open.this has happened while driving, while the car is parked at my work or home.i have had this repaired once.it still continues to happen.the jeep will randomly lurch forward while stopped, brakes engaged and vehicle is running - at a stop light or stop sign.
My wife and i own this car, which is titled to her. Today i took it to a jeep dealer for standard, 60,000 mile maintenance. The dealer discovered that my radiator was leaking. I replaced it at a cost of $1,026.97. The dealer is rochester hills chrysler, jeep and dodge in rochester hills, mi.
The contact owns a 2015 jeep grand cherokee. The contact stated that the vehicle would not immediately start, and the start button had to be pushed several times. Additionally, the vehicle would stall while driving and backfire. The vehicle was taken to the local dealer whitten brothers chrysler located at 10701 midlothian turnpike, richmond, va 23235, who was unable to diagnose the cause of the failures. The vehicle was notrepaired. The manufacturer was not notified of the failure. The failure mileage was 85,000.
The contact owns a 2015 jeep grand cherokee. While driving approximately 55 mph, all the warning indicators flashed on the instrument panel and the vehicle stalled. The contact also stated that the failure began around may of 2018 and worsened. The vehicle was taken to chrysler dodge jeep of paramus (315 route 4 west, paramus, nj 07652) where the emission evaporation vent was replaced; however, the failure continued. The vehicle was taken to the dealer seven times, but the failure continued. The manufacturer was notified of the failure and provided case number: 64723187. The contact also stated that a crash occurred because the brakes seized when the vehicle stalled. The police was present and a report was filed. The contact was injured and transported to the hospital via ambulance. The vehicle was towed to the contact's residence. The approximate failure mileage was 100,000.
Engine coolant leak. Had to replace the turbo water feed tube located under the intake manifold. The tube has approximate 3" rubber line which is exposed to high temperatures and over time fails, requiring replacement. Repair cost of $1101.72. After replacing the hose and completing the repair, i still had a coolant leak. This time it appeared to be the water pump. I went to the dealer to get the purchase the pump and there was a mechanic note stating to check the water pump seals as it is known to have a pinched seal which causes leakage. To replace the seals, the mechanic has to remove the intake manifold and the covers in front of the water pump before the pump can be removed (labor intensive). Up until i had the vo8 recall i did not experience any problems. I also recently had a service def system alert. When i spoke with the mechanic he stated are you having coolant leakage and i said yes. The mechanic said it sounds like your turbo is about to fail. This is when i identified there is a vo1 recall.
While driving at highway speed my 2015 jeep grand cherokee eco diesel started to make a rumbling noise, the oil pressure light came on within a minutethe engine shut off still at highway speed. When i pulled over to the shoulder the car was stuck in gear, would not restart and had a small oil leak.the car was towed to the nearest dealer who determined that the car had engine damage and the engine needs to be replaced. Car has less than 33,000 miles and still has original tires, and brakes.all oil change services were performed as suggested.car was purchased new from dealer august 4th, 2015.
W79 diesel egr cooler recall from november 2020. (fire hazard) i am on a waiting list to remedy this hazard!!!! no parts are being produced for this recall? what good is a safety recall without urgent response with parts needed.
2015 grand cherokee. Consumer writes in regards egr system safety recall. *ldthe consumer stated the vehicle was sold with an open recall that had no available remedy. The vehicle is not being used.
We bought our grand cherokee at falls motor city and they offered us a free firstoil change. At 7000 miles we took it in had the oil change. Dealer never reset oil light drove it home next day engine light is on. Found oil in everything. Took to another jeep dealer they did a software update saying that was issue. That didnt fix it. Second time they changed crankcase sensor since it had oil in it. Still didnt fix it. 3rd time they replaced the crankcase cover for oil cap since it was leaking. After 7000 miles they found that the jeep had 11 quarts of oil in it and it was supposed to only have 8 in it. The owners manual says 8 quarts but i have found online other people have has more then 8 quarts in their eco diesel. Due to this we had lost 5mpg and used excessive amount of def. Falls motor city said that there wont be any issue now that the other dealer put the correct amount of oil in it. There is still oil in everything. The mileage has gone back up some but still not getting what it used to be. Im worried now that later on down the road the motor will fail or something on the motor will fail due to oil being pushed everywhere else since it was overfilled. This all happened back in october 2015 and just the end of jan is when everything was figured out too much oil was put in. Only thing i can think of is chrysler messed up and had in their systems that the eco diesel was supposed to take 11 quarts and not 8 since other vehicles have had that much put in also at the dealer. It says 8 quarts in the owners manual.
Driving home from work engine lost power smoked a little then burst into flames on a city street 3:45pm.*dt*dt
For vehicle with vin number [xxx], after a vo8 flash of the ecu due to emissions recall settlementthe car has serious "lag" in acceleration from the stop position. This is a safety hazard as the lag creates a collision risk from on-coming traffic.currently the manufacturer does not have a solution for the software update that has caused the safety hazard.information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
My 6.4 hemi had a lifter failure. It has been very well maintain oil changes every 3/5700 miles. 1000 miles ago had the oil change. As it got warmer the engine had a 'tick' noise. Took it into the dealership to find out a very common lifter issue has happen. I am shy 3 months post warranty. Team srt claimed it can be normal maintenance for the lifters to fail and wipe out the cam. They will not cover it. Google search hemi lifter issue. You'll see tons of cases.
My check engine light came on. I brought it to my jeep dealer.they found code p0302 and said the left engine head had to be replaced as well as #2 fuel injector.i had just over 50000 mi. The head was covered under warranty,the fuel injector cost me 415$. Jeep should have covered this cost. Jeep reimbursement department denied me reimbursement.what can be done to recover my cost?
I have a 2015 gran cherokeewhile parked in my garage the jeep rolled forward hitting the garage doors , called chysler was told there is a recall but i'm not doing it right ? i asked , what placing the car in park? or buying a car that is a safetyhazard !!!, we should have been warned this car was going to kill someone.!!!!
When first starting the car it would stumble & stall & stop. After a number of starts it would keep running if i kept my foot on the gas pedal. Finally it was running so it could be driven home,but at times it would stumble & stall, at at time almost no acceleration. I had to keep 1 foot on the gas pedal to keep the car running. The car was taken to a repair shop, where it remains. The trouble was diagnosed afuel pump failure. Previous model jeeps have had the same problem and were recalled
The firewall inside engine compartment has heat damage from excessive heat coming from engine area near turbo. It appears there may have been fire. Potential fire hazard. Dealer wants to charge me to diagnose and engine is still under warranty. I called fca customer care and they said there is nothing they can do about dealer charge never thought it is warranty item.*dtthe consumer provided photos.
Previously entered complaint regarding cold throttle/turbo lag of 3-5 seconds which is dangerous for pulling into traffic and almost causing accidents but this is not limited to cold vehicles. The lag is shorter but evident when warm. I have had several incidents of hitting the lag while trying to turn in an intersection and there is a "flat spot" lag of 2 -3 seconds.pressing the gas pedal in stop and go traffic can cause a lag then surge forward. I have almost hit the car in front of me several times and had difficulty switching lanes because i get the nose of the vehicle turned into another lane then it does not move causing near collusions then surges forward.this is extremely dangerous and i am beginning to be frightened of driving this vehicle for even the shortest of times.
The contact owns a 2015 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v676000 (engine and engine cooling) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
I was travelingup interstate 95 just passed exit 26 in connecticut.as i approached exit 27 a a vehicle in the exit only lane merged into the slow lane in front of me.i proceeded to then accelerate around the vehicle that had crossed in front of me and immediately as i accelerated the vehicle began to accelerate uncontrollably to an unsafe speed.i shifted the car into neutral and braked and steered appropriately. As my vehiclebegan to slow i then proceeded to shift the car back into drive hoping that the issue would be resolved.while my vehicle was a neutral i tapped the gas pedalin hopes of if it was jammed or stock it would come loose and i would be able to control the acceleration of the vehicle.unfortunately the pedal did not come on stock as i proceeded to drive i realize that my speed was dropping to an unsafe rate while being on an interstate i proceeded to shift my car back into drive only to have the pedal that was still pressed to the floor accelerate the vehicle uncontrollable to again in unsafe speed.after i proceeded to stomp on thethrottle in hopes of loosening it from whatever it was that was causing it to be stuck in the open position,the pedal finally returned to its on stock position with a loud bang.i don't proceeded to steer immediately off the highway at the next available exit and turn the vehicle off...updated 04/20/17 ..updated 05/09/17 the consumer stated the floor mat closest to the accelerator was trimmed, but the failure recurred. The dealer was unable to duplicate the failure.
2015 jeep grand cherokee with 3.6 pentastar. Bought the vehicle 10-2020 and had issue with running hot due to faulty electric radiator cooling fan and thermostat and housing failure. Repaired the thermostat and hosing at local jeep dealership. 2 weeks later, radiator cooling fan froze and ceased operation, replaced by independentrepair shop. Within a couple the oil cooler and filter housing adapter developed a crack causing a catastrophic oil leak.
I have been alerted to two (2) safety recalls which may lead to bodily harm or even death. The manufacturer states that "the remedy for this condition is not yet available". So, each time i use this vehicle, i am exposing myself and any passengers to potentially grave danger. This is unacceptable. The manufacturer must be given a finite time period to either remedy the problem or repurchase the vehicle, from the legal owner.recalls as follows:aug 13,2020manufacturer recall numberw58nhtsa recall number20v-475recall statusrecall incomplete, remedy not yet availablenov 12,2020manufacturer recall numberw79nhtsa recall number20v-699recall statusrecall incomplete, remedy not yet available
The contact owns a 2015 jeep grand cherokee. The contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the part to do the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer mullahey chrysler dodge jeep ram (740 buena fortuna circle, atascadero, ca 93422) was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated while driving at various speeds, the service shifter warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the thermal fracture needed to be replaced. The vehicle was not repaired. The failure recurred. Vin tool confirms parts not available. The failure mileage was approximately 56,700.
The contact owns a 2015 jeep grand cherokee. The contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling). Larson chrysler jeep dodge ram (2001 n. Meridian, puyallup, wa 98371, (253) 845-1725) was contacted and it was confirmed that parts were not yet available. The contact was informed that the manufacturer instructed the dealer to not place any additional customers on the waiting list due to a high volume of customers still awaiting parts for the repair. The contact was also informed that it could be upwards of nine months to be added to the list. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 jeep grand cherokee. The contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the part to do the recall repair was unavailable. The vehicle was taken to autonation chrysler jeep broadway (5445 s broadway, littleton, co 80121, (303) 578-6103) where it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that coolant had to be added every other week. The check engine warning light was illuminated. The approximate failure mileage was 90,000.vin tool confirms parts not available.
The contact owns a 2015 jeep grand cherokee. The contact received notification of nhtsa campaign number: 20v475000 (engine and engine cooling) however, the part to do the recall repair was unavailable. Larry h. Miller casa chrysler jeep (9733 coors blvd nw, albuquerque, nm 87114; (505) 633-2050) was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the vehicle nearly stalled while driving at random speeds. The approximate failure mileage was 83,000. Vin tool confirms parts not available.
The contact owns a 2015 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 20v475000 (engine and engine cooling) and 20v699000 (engine and engine cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Autonation chrysler dodge jeep (200 automall dr, roseville, ca 95661) and the manufacturer were made aware of the issue. The contact had experienced the failure listed in the recalls. The failure mileage was 65,704. Vin tool confirms parts not available.
The contact owns a 2015 jeep grand cherokee. The contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the part to do the recall repair was not yet available. The contact stated that champion chrysler dodge jeep ram (located at 4505 w 96th st, indianapolis, in 46268, 317) 872-6200) exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 jeep grand cherokee. The contact stated that the vehicle underwent and unknown recall repair regarding the emissions that included a reflash of the vehicle's computer. Due to the reflash, there was a lag in acceleration of 4 to 6 seconds, which prevented the vehicle from safely merging into traffic. The contact felt that the reflash repair was a safety risk for himself and others. Larry h. Miller chrysler jeep dodge ram albuquerque (8528 lomas blvd ne, albuquerque, nm 87110, (505) 404-0108) performed the repair. The manufacturer referred the contact to nhtsa. The failure mileage was 38,000.
Letter from senator flake on behalf of constituent re unsafe 2015 jeep grand cherokee ( please respond via fax: 520-797-3232 or email: [email protected]).the consumer stated the forward collision alert warning never activate under any circumstance when set to the far setting which the manual said to only use. In 3800, it alerted once and that was a false alert when a another vehicle made a right turn in front of him, but not in the consumers path. The dealer claimed nothing was wrong with the vehicle.
Recallr40/nhtsa 15v-461i was told i would be sent a usb drive to complete the recall myself, now after 2 months of waiting, i was told they were sent out to everyone (except me i guess) and they are not sending anymore out. I would like to know how they know if i received this usb drive or not??? this is their problem, not mine. How do i get my usb drive? thank you[xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Key fob is designed with large buttons flush with the face of the fob.this vehicle has been unknowingly remote started twice (once in an attached garage) simply by having the fob in my pocket and bending over for something as simple as tying shoes. Panic alarm has been activated several times by similar normal actions. These buttons should be recessed to protect from unintentional activation.a running car in a closed attached garage in not a good thing.
Started the vehicle and noticed that parksense and forward collision warning were not working and every few minutes, the instrument panel, would beep and often display an error message. The messages it displayed were, "service shifter" (displayed most often), "park sense off" (it would automatically turn on and off) and "acc/fcw not working service required" (displayed a few times). Also, the screen (instrument panel) would flicker a few times and beep.the forward collision warning sensor did not work, regular cruise control did not work, adaptive cruise control did not work and parking sensors did not work.i brought it to the dealership and it appears that the acc ball (radar/camera/the thing that looks like the eye ball on the front bumper) had corrosion and all wires were shot. They ordered a new piece with harness and will replace it.however, it is my concern that this is a major electrical issue. The water can easily get into the harness (rain/snow/car wash). It should be still under warranty but what is the solution after the warranty is over? it looks like it needs to be replaced every 16,000 miles (approx.)
At 70000 miles, my air conditioning system began to hiss and not operate fully. I am told it has a leak in the system but as i look online, this is a common jeep problem for 2015 models. They are recommending a system replacement on a 4 yr old vehicle (at the time of first occurrence). Normal wear and tear. No off road use. It's not isolated.
About 18 months ago the nhtsa had issued an advisory bulletin suggesting that automakers reduce or eliminate onboard info systems due to distracted drivers, in the meantime more complex systems have been installed by said and with the most recent hacking of the onboard ecm's as well as driving controls, i question will you possibly follow through with a mandate to cease these systems from being installed seeing that hackers through the bluetooth systems also onboard be eliminated to stop possible horrific accidents from happening. I understand that many are now issuing new software updates that aresupposed to stop this from happening, however hackers have " backdoor methods " to still be able to access a cars system and with all the cyber crime taking place today , the elimination of these systems would be a sure fire way to stop it. A going back to a more simpler time when these issues didn't exist say pre 2003 standards. As a concerned consumer i am very worried that some very bad things are going to continue to happen and put my family ( as well as others ) at great risk. I would implore you to seriously consider stopping these systems from being installed in any newer cars that are planned for release, you timely decision would be greatly appreciated , thank you for your time
2015 jeep grand cherokee.consumer writes in regards to back up camera repairs, radio/cd player, bluetooth malfunctions, heated seats inoperable and other electrical issues.the consumer stated the vehicle has been in the shop 12 times in the last year and a half. The vehicle went into off road mode while driving down the street, the headlights started flashing while stopped behind another driving for no reason. The dealer worked on electrical connections behind the media center, and replaced a wiring harness. The problems continued to multiply and the vehicle hasn't been the same, since.the consumer was informed a software update, would not be available until september.
Headlight illumination at night is terrible. If on a highway with no additional lighting your visibility is dangerously low even whenusing the high beams and fog lights. If inclement weather likeraining, make visibility even worse. A recall and upgrade to the headlights should be issued.
The contact owns a 2015 jeep cherokee. The contact stated that the head lights were to dim which failed to illuminate an adequate amount of distance when driving during night time. The vehicle was taken to the dealer, where the technician was unable to diagnose a failure. No repairs were made to the vehicle. The manufacturer was not made aware of the failure. The failure mileage was 200. Updated 03/30/15*lj updated 9/19/2017
Transmission seems to hesitate when i initially start driving (as if it is struggling with the gear) then it jumps. Gear also appears to be at #5 when i am under 40mph. Does not feel right and just recently started doing this. Only has 5500 miles on it. Then it seems at times that the front headlights flicker while driving when it is dark out.
During regular use of vehicle, headlamp casings appear to be melting. Vehicle has just under 120k miles.
Memory seats no longer work, therefore causing my seat to be out of whack and i can not sit right. My engine began to make a ticking noise out of nowhere, meaning something is wrong. One headlight is out but isn't and causes my bright to be on at all times. When using my light i now cannot use my actual brights. *pm
Factory wiring harness, and any other harness for towing doesn't operate unless dealer programs to computer..the cost is $135???. Factory installed trai.er took up harness should already be activated..no other make of vehicle requires this..why jeeps..?? or our dealerships not informing and using it for a way to make more money? please investigate problem..owners need to be informed of this before purchasing vehicles..thank you.
My family (1 year old, 4 year old, dog, wife, and i) were driving from nc to ny. We stopped outside of erie so i could get some food and my wife could walk the dog. For a few minutes she told by the car with the door open walking the dog while i got food. We got back in the car and she said something smelled funny. I looked around and saw nothing so we headed back on i-90. As soon as we got on the highway we saw smoke and pulled off immediately. We got the kids and dog out away from the jeep and i went back to see what was going on. I noticed now the back seat was smoking and realized it was the pillow that my wife had put by her feet. In the little amount of time that the pillow was down there with the door open it caught the pillow on fire which then caught the dogs bed on fire. I replaced the light and checked it and noticed within seconds it get burning hot and there is no cover or protection from this bulb at all.
The halogen headlight grand cherokee limited(without luxury group ii, which the hid headlight comes with) is too dim during the night especially raining night. Hardly to see lines or objects. I went to a dealership asked them if i can upgrade it to hid headlight with my own cost, they said no. And the 2016 grand cherokee also use the same halogen headlight.
Headlights randomly blink at normal or highway speeds while in motion, sometimes during park mode.
I purchased 2015 jeep grand cherokee altitude with the standard headlights last year.these headlights are very dim and should be considered dangerous.they might be fine in a city with street lights but on country roads the low beams barely light the road and the spill into the ditches do nothing but light the edges.the high beams should be considered the low beams if they weren't pointed so high.the dealership i purchased it from won't do anything about the brightness because that is how they are from the factory, they did say they would adjust them if i thought they weren't pointed correctly.my parents have a 2016 jeep cherokee and have the same issue.my mother if she had a choice, would refuse to drive it at dusk or later.the weak headlights are a huge concern this time of the year because deer are a very real hazard in my area.i have attached an image of the low beams while vehicle was parked.the tree line is about 10 yards away.the picture doesn't do justice to how crappy these lights are when driving.at this point in time i'm forced to purchase aftermarket headlights for a new vehicle to rectify an issue that is putting my family in danger.by doing so may void warranty repairs.thank you for your assistance and understanding.
Automatic headlight dimmer not sensitive to oncoming cars. Must now use manual dimmer. Not good for my older wife.
The contact owns a 2015 jeep grand cherokee. While driving at night, the headlights failed to illuminate brightly. The vehicle was taken to an independent mechanic who stated that the headlights were designed in that manner and referred the contact to nhtsa. The vehicle was not taken to a dealer. The manufacturer was not notified of the failure. The approximate failure mileage was 75,000. The vin was not available.
Rear lights stop lights and directionals going off and on
Halo lights in 2015 jeep cherokee went out. This is not a light bulb replacement. You have to replace the entire headlight assembly when this happens and it is $1600 for just the part. This is not covered under my warranty so when i called jeep to complain the person i spoke with advised me that she gets this complaint frequently. Lighting on the outside of your vehicle is important. Why would jeep put a part on a car that you cannot replace or change a bulb and if it happens frequently it seems to me that this is a defect of some sort.
Stock headlights are very dim, making visibility poor.this is an accident waiting to happen. This condition should prompt a recall.i have never driven a vehicle where visibility was made so poor at night. When turning right, you could never see a pedestrian if they were to your right. Not good!
2015 jeep grand cherokee. Consumer writes in regards to defective automatic headlight feature. *ldthe consumer stated there was also a malfunction with the keyfob.
The contact owns a 2015 jeep grand cherokee. After switching to the park position and exiting with the engine running, the vehicle suddenly drove forward and struck a second vehicle. The contact sustained an injured right arm. Medical attention was not required. The vehicle was taken to the dealer who was unable to duplicate the failure. Also, while driving at various speeds, the collision avoidance system randomly activated and caused the braking system to abruptly stop the vehicle. The vehicle was taken to the dealer who was unable to duplicate the failure. The manufacturer was not notified of the failures. The vin was not available. The failure mileage was 1,000.
Vehicle's forward collision warning (fcw) system activated a brake! alert with no hazard present.driver information center keeps displaying message indicating acc (active cruise control)/fcw system not available off & on. Vehicle was in motion at the time of the false alert.
The contact owns a 2015 jeep grand cherokee. The contact observed that the forward collision warning sensor failed without warning. The vehicle was taken to the dealer on two occasions. The first time it was diagnosed that the main sensor failed and needed to be replaced. The sensor was repaired, but the failure recurred. After the second failure, it was diagnosed that the radio failed and needed to be repaired due to it being the brain of the system. The radio was replaced, but the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 600.
Crash mitigation system misreads input. Goes off at wrong time or does not respond when needed. System responds irradically.
It was freezing outside, but not icy on the road. Well lit. I was not in a rush. Car was in excellent shape up until then. I was going ~10 pmh down the inside parking garage driveway. Had to pull to the right due to car coming up partially on my side. Scratched the side wall. Once that happened, the car accelerated out of control. Brakes didn't react. Only way to stop the car before running into other cars or even people was steering the car into the wall front on. The car finally stopped, the wall broke down. The airbags didn't go off, the brake assistance system didn't kick in. Fortunately nobody was hurt, but could have easily happened. The car is a total loss. I was not under the influence of drugs and don't have a seizure disorder. Witnessed every single second fully awake and aware.
Forward facing camera behind rearview mirror developed an internal fault, which triggered vehicle's communication bus to not function at all. Vehicle would not start and could not be jumpstarted. No interior lights or accessories functioned. Vehicle had to be towed and after diagnoses, the dealer disabled the forward facing camera to make my vehicle operable again, but without functionality of auto high beams and forward collision warning and forward collision active braking features. The forward facing camera impacts auto high beams, forward collision warning, and forward collision active braking functions, at minimum. Have not been able to obtain a replacement part due to either backorder or the dealer not sufficiently searching supply chain despite repeated inquiries.
A big warning comes on my dash board saying brakes and automatically stops while driving on the highway. This happened twice. It is scarey because there is no reason i need to brake nor can i control that the car is force braking it self. I have read 2 other complaints about this issue and both have ended in crashing the vehicle due to the computer force braking itself in the suv.
Forward collision warning system with brake mitigation continues to engage intermittently on its own.this is not to be taken lightly.the forward collision warning with brake mitigation engages intermittently, out of the blue, when there is no need.meaning; i'll be driving along . . . No cars or objects in front of me, and all of a sudden the system slams on the brakes, jerks very abruptly, audible bells go off and the screen illuminates brake brake brake!there have been 3 instances in which my family and i have nearly been rear-ended due to this erratic behavior that the vehicle is demonstrating.i've been in a comparably equipped loaner car for the past five weeks and it has not demonstrated this type of inconsistent, erratic behavior.this vehicle is unsafe to drive, be in or around.the jeep was purchased on july 9, 2016.i have taken the vehicle into the service department 4 times since july 21, 2016.after examination of damage, electric tech review and 2 test drives (32 miles and 100 miles)the response i get is, "the system is working as designed."the vehicle has been in service 51 of the 103 days of ownership, 49.5%.the selling/servicing dealer and manufacturer has been extremely negligent in providing transparency to any similar issues to mine.quite frankly, they haven't communicated much of anything to me.the last time the service advisor reached out to me, via text, was on september 23, 2016.my customer experience has been awful.i do not feel safe in an fca vehicle, nor do i respect any of their corporate or dealer network associates.this is the worst consumer experience of my life.unbelievable that my safety is not a concern to fca or the selling/servicing dealer.if it were, i would have been provided a full refunded and free to go elsewhere make a purchase with a manufacturer that i trust and appreciates me, the customer.
Forward facing camera behind rearview mirror developed an internal fault, which triggered vehicle's communication bus to not function at all. Vehicle would not start and could not be jumpstarted. No interior lights or accessories functioned. Vehicle had to be towed and after diagnoses, the dealer disabled the forward facing camera to make my vehicle operable again, but without functionality of auto high beams and forward collision warning and forward collision active braking features. The forward facing camera impacts auto high beams, forward collision warning, and forward collision active braking functions, at minimum. Have not been able to obtain a replacement part due to either backorder or the dealer not sufficiently searching supply chain despite repeated inquiries.
For vehicle with vin number [xxx], after a vo8 flash of the ecu due to emissions recall settlementthe car has serious "lag" in acceleration from the stop position. This is a safety hazard as the lag creates a collision risk from on-coming traffic.currently the manufacturer does not have a solution for the software update that has caused the safety hazard.information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2015 jeep grand cherokee. When the contact clicked the function button for the head lamps, the fuel lid opened without warning. The contact constantly had to check to ensure that the fuel cap door was closed due to the failure. The manufacturer was notified of the failure. The failure mileage was not available. ...updated 09/15/16 updated 09/20/16*lj
Previously entered complaint regarding cold throttle/turbo lag of 3-5 seconds which is dangerous for pulling into traffic and almost causing accidents but this is not limited to cold vehicles. The lag is shorter but evident when warm. I have had several incidents of hitting the lag while trying to turn in an intersection and there is a "flat spot" lag of 2 -3 seconds.pressing the gas pedal in stop and go traffic can cause a lag then surge forward. I have almost hit the car in front of me several times and had difficulty switching lanes because i get the nose of the vehicle turned into another lane then it does not move causing near collusions then surges forward.this is extremely dangerous and i am beginning to be frightened of driving this vehicle for even the shortest of times.
I got a service engine soon light. When i took it to the dealer they said it was purge valve on the evaporator system. I encounter the same problem on my 2014 dodge durango at the same mileage. I think chrysler has a systemic problem with this part of their emission system.
I have been on a waiting list at jeep only, las vegas, for 7 weeks to repair recall w79/nhtsa 20v-699. The dealer service department does not return text message or phone calls. My service advisor joshua gave a 5-week lead time for repair mid march, 2021. Jeep only5255 w sahara ave, las vegas nv 89146. Phone 702-602-0090
The check engine light comes on when the fuel gauge drops below 3/4 full and then shuts off when the full gauge reads 1/4 full.the problem is that when the light comes on it disables the remote start function which is sorely missed in new england winters. This have happened at least 10 times this winter if not more and the dealer could not help.
This vehicle is undriveable and is currently at the dealership. They've informed us that the problem is related to a recall w58, however there is currently no fix available.how do we proceed when the jeep/chrysler is unwilling or unable to correct the problem?
Minor leak in evaporative emission system. Dealer diagnosed as leaking fuel filler neck (cap less style) part ordered and has been on national back order with no release date since ordered. Dealer has upgraded order several time and each time part number is superseded but still no release date. Check engine light has been on 3-4 months now due to this. Expressed concern if anything else goes wrong will not be able to tell as check engine light is always on.
While i was pumping gas, fuel started pooling under my vehicle.i was too scared to start it drive it, so, i had it towed to the dealer.a week and a half later, i'm still without a car as the dealer is awaiting a new gas tank to be delivered.they informed me it was a defect in the gas tank!!!!what if this would have happened on the highway!!!!i am so disappointed and scared now to even drive it when it gets fixed.not a comforting feeling that i could've exploded.
This 2015 jeep grand cherokee ecodiesel has an open recall for the egr system (recall w79).on december 29, 2020, the malfunction indicator light came on.i called the dealer (turnersville jeep) for an appointment on monday, january 4, 2021.the first available appointment was on tuesday, january 12 2021.this dealer kept the vehicle until friday, january 15.this dealer declined to repair the egr system under the w79 recall, but did replace all fuel injectors and the fuel tubes after finding the fuel injectors restricted.this dealer then cleared the dtc p026c-00 and performed a stationary regeneration.i picked the vehicle up at 5:15 pm on friday, january 15, 2021 and proceeded to road test the vehicle.after about 75 miles of driving, i suffered a exteme and sudden loss of power at approximately 7:30 pm; the dash indicators included the malfunction indicator lamp, an error regarding the throttle body, and an error that the oil pressure was low.as i coasted to a stop, smoke began to rapidly pour from the hood cover and began to enter the cabin through the hvac vents.i vacated the vehicle immediately and under some duress.the smoke continued to billow from the engine area of the vehicle and i could see it continue to enter the cabin.at approximately 9:00 pm on january 15, the vehicle was delivered by flatbed to pellegrino jeep.i spoke with the pellegrino jeep service department on saturday, january 16, 2021, but they were unable to provide a commitment to examine the vehicle.i opened case #78239258with fca (jeep) us llc customer service.as of january 20 at 11:30 am, i do not have feedback on this case.the dealer has also provided no commitment to examine the vehicle.i believe this vehicle suffered a failure due to the inability of fca and it's dealers to remediate recall w79.
Received a recall 1 month go but the dealer cannot repair-no parts!!recall w58"a loss of motive power can result in a vehicle crash without prior warning"now i am frightened to drive to work but no way to get it repaired???
I have the exodiesel summit 4x4. On july 17 was driving at 55 miles an hour, in the fast lane, on the 10 fwy (4-lan highway) at 5:00pm rush hour in los angeles, ca. With no warning of any kind, no limp mode, the engine completely shut off. Felt like it ran out of gas but there was shy of 1/4 tank left or 88 miles to empty. Car had to be towed to dealer. Dealer fount faulty fuel pump and replaced the fuel pump. I managed to cross 4 lanes of traffic without incident but this was pure luck. Please address.
My check engine light came on in my vehicle on morning while i was pulling out of my garage.so, i called the dealership and they said that i could get a free diagnostic test from one of the auto stores.i went to o'reilly's, which is a store that sell auto supplies & parts, and they diagnosed a problem with the fuel system.i took the vehicle to the dealership and was told that it was the fuel relay.the dealership kept the vehicle for a few days to do the repair.i would like to go on record in case this vehicle's manufactured year needs to be included in the current recall.
Between 1/2 & 1/4 tank the vehicle will run out of fuel and stall due to the secondary transfer fuel pump failing to run to transfer the remaining fuel in the horseshoe shaped tank to the side where the main pump draws fuel from . This happens without warning and vehicle will not start until you add fuel to bring the level above 1/2 tank . Have had it to dealer twice for replacement and the pump fails again shortly after . This is also a safety concern as vehicle can stall during passing or while in heavy traffic situations . This is a poorly engineered system and at the very least the secondary fuel pump needs to be recalled and improved to stop these failures
About 18 months ago the nhtsa had issued an advisory bulletin suggesting that automakers reduce or eliminate onboard info systems due to distracted drivers, in the meantime more complex systems have been installed by said and with the most recent hacking of the onboard ecm's as well as driving controls, i question will you possibly follow through with a mandate to cease these systems from being installed seeing that hackers through the bluetooth systems also onboard be eliminated to stop possible horrific accidents from happening. I understand that many are now issuing new software updates that aresupposed to stop this from happening, however hackers have " backdoor methods " to still be able to access a cars system and with all the cyber crime taking place today , the elimination of these systems would be a sure fire way to stop it. A going back to a more simpler time when these issues didn't exist say pre 2003 standards. As a concerned consumer i am very worried that some very bad things are going to continue to happen and put my family ( as well as others ) at great risk. I would implore you to seriously consider stopping these systems from being installed in any newer cars that are planned for release, you timely decision would be greatly appreciated , thank you for your time
Vehicle fire - while driving my 2015 jeep grand cherokee ecodiesel, the vehicle lost power on a city street and spontaneously caught fire. The fire quickly filled the cabin with chemicals and smoke. There were no warning signs and luckily, due to the cold temperatures, the fire was put out before myself and the other occupant were burnt up in the car. After two weeks of investigations by the dealership and fiat chrysler, there is still no determination of the cause. The car was purchased new and less than three years old and the time of occurrence. *dt *dt *dt *dt
The fuel tank is hard to fill and the fuel fill nozzle shuts off repeatedly while fueling.
When first starting the car it would stumble & stall & stop. After a number of starts it would keep running if i kept my foot on the gas pedal. Finally it was running so it could be driven home,but at times it would stumble & stall, at at time almost no acceleration. I had to keep 1 foot on the gas pedal to keep the car running. The car was taken to a repair shop, where it remains. The trouble was diagnosed afuel pump failure. Previous model jeeps have had the same problem and were recalled
Engine stall while in motion on interstate highway entrance ramp. "service electronic brake system" malfunction message appeared. No prior indication of trouble. Taken to dealer for warranty repair. As of 9/26/16 still awaiting a power control module part (similar to, if not identical to, the tipm-7 part that has caused issues in the past) that is on national backorder, which is the 14th day out of service. In addition to control moducle, electrical relay to fuel pump and the fuel pump itself will require replacement.
Capless gas cap cracked and it comes right off housing. I screw it back in and drive on, probably safety issue. Jeep dealer can only order entire capless filler assembly. $450 part w/install. They redesigned fuel filler assembly on newer jeeps, but thiscurrent faulty design should be recalled at no codt to owner!! . P/n 68243684aa. It may redirect you to newly designed part.
Since the last recall for the jeep eco deisel the system has been running the deisel exhaust regeneration at least once a week (8 times in 7 weeks since the recall update was performed). I took it to the dealership again, they performed a manual regeneration and this did not solve the problem, it started it again a week later. This means i have to drive my car at highway speeds for at least 10-15 minutes to get it to shut off (even though it doesn't actually regenerate the filter) and my engine is overworking and lagging. The dealership said it is a software problem that since the recall everyone with the jeep eco diesels is complaining of.
I have been alerted to two (2) safety recalls which may lead to bodily harm or even death. The manufacturer states that "the remedy for this condition is not yet available". So, each time i use this vehicle, i am exposing myself and any passengers to potentially grave danger. This is unacceptable. The manufacturer must be given a finite time period to either remedy the problem or repurchase the vehicle, from the legal owner.recalls as follows:aug 13,2020manufacturer recall numberw58nhtsa recall number20v-475recall statusrecall incomplete, remedy not yet availablenov 12,2020manufacturer recall numberw79nhtsa recall number20v-699recall statusrecall incomplete, remedy not yet available
The vehicle was at a full stop in a line of cars to pick up children for school.let off brake to "inch" forward, and the car suddenly fully accelerated.brake did not override the acceleration.the car in front was hit causing major damage to both vehicles.it continued to accelerate around that vehicle and then jumped a curb before being able to halt the vehicle and kill the engine.narrowly escaped killingof school children at an elementary school!!!the images attached will show that this was the amount of acceleration that occurred within just a few feet of the vehicle that was in front.it was not human error that led to this crash.please exercise due diligence in investigating this, so as to prevent future tragedy! ..updated 12/11/17updated 9/28/18
After the fca eco diesel settlement recall the throttle on my grand cherokee deisel has severe lag until the car has been driven for several miles.it does not matter if you let the car warm up or not.it is so bad that you cannot trust it to pull out into traffic for fear the throttle will not engage even with adequate space for entering traffic. I have almost been hit several times trying to enter traffic due to this lag.
Ever since the fca ecodiesel exhaust emissions update, my vehicle has had terrible turbo-lag. When you step on the accelerator, especially after a cold start it can take up to 4 seconds to actually move forward. I already reported this once before, but this vehicle is a serious hazard. Trying to cross any type of traffic is dangerous. It also has anywhere from 3-4mpg drop since the update.
I have been having trouble putting fuel in my car since i bought it. I was told that this was just a problem with jeep grand cherokee xj.because it is difficult to fuel up, twice i have sprayed fuel all over myself and once i had the rents myself with water. My warning light is a now on . Now the capless fuel cap assembly came off while i was feeling. This is very dangerous. I don't know if i can feel up anymore making the car useless until repaired
Vehicle unexpectedly stopped running while driving 70 mph on an interstate.the car began to lose acceleration while in cruise control and, upon trying to accelerate again , the steering wheel began to shake very hard.the car accelerated briefly before coming to a complete stop.i was thankfully able to veer off of the interstate on to the shoulder.after repeated tries, the car would not start.all electronics appeared to work except the gear shift would not move and the engine would not start.car was towed to closest jeep dealership who stated that code p0300 was found and that the fuel pump was no longer working.
In previous model years this has been a problem of a long start. It happens just about every day the vehicle is sitting over night, wake up in the morning to go to work and it take a bit longer than it should to start up.
I purchase this vehicle 11/8/2014.since then here is an ongoing, high pitched noise upon acceleration from zero to any cruising speed.i have taken it to 3 different jeep dealers for this complaint and others.the service departments say it is due to the 9 speed automatic transmission.one dealer tried to blame it on my plastic sunglasses in the overhead storage compartment.one dealer reported to me that the same noise was heard on 2 brand new vehicles just delivered to them.i also have ongoing electrical issues - steering wheel controls reverse sides left to right, right to left for audio controls, the radio randomly starts switching channels, automatic high beam sensors turns on to enable mode, but in this mode the high beams do not dim.this function worked initially, then it didn't and one dealer said it lost it's program so they reset it.another dealer said the sensor is not working.i will have it looked at again at my next service appointment.the phone call/phone call cancel buttons also reverse function.the fuel take door randomly pops open.this has happened while driving, while the car is parked at my work or home.i have had this repaired once.it still continues to happen.the jeep will randomly lurch forward while stopped, brakes engaged and vehicle is running - at a stop light or stop sign.
After a stop at a stop sign or red light, when turning into traffic (right or left), i begin to lose all acceleration and my car goes dead! i have to try very hard to steer my car off road if i can and then put the car in park and start my car up all over again! scares me!!! almost been hit!! this has happened to me about 6 times since i purchased my car in october of 2014! last time was a few weeks ago! this is a safety issue!!! i have taken my car in to be inspected but they can't find what causes the problem! i never know when this may happen again!! i won't drive on expressways because of this problem! i did some research and found that a lot of people are having this same problem with their jeeps!! this needs to be addressed! please look into this before someone dies because if it.
The jeep grand cherokee ran off.
Emission check engine light for small evaporation emission system leak p0456 fault code. Also, fuel tank wont fill with fuel at higher nozzle flow rates... Possibly due to tank check valve.the check engine light will disqualify the emission test for the vehicle and prevent obtaining a licence plate renewal. The check valve will only allow a slow fill using a manual grasp of the nozzle lever to restrict the flow to the smallest amount possible. This appears to be a common problem and needs a recallthe refill is of course, is done in park, at a gas station.the check engine light occurs at startup.
The contact owns a 2015 jeep grand cherokee. The contact stated that the engine failed to start. The only indicator illuminated on the instrument panel was the "service electric brake system". The contact also stated that the passenger side headlight blinker failed to operate. The contact took the vehicle to an independent mechanic who replaced the fuel pump, body control module, and computer. The repair did not correct the failure. The vehicle was towed to chrysler dodge jeep ram fiat of bay ridge (8825 5th ave, brooklyn, ny 11209-5901) where it was diagnosed that the fuel pump connector failed. The vehicle was not repaired. The manufacturer was contacted. The contact stated that the vehicle was not included in nhtsa campaign number: 19v813000 (electrical system). The approximate failure mileage was 114,000.
Capless gas cap cracked and it comes right off housing. I screw it back in and drive on, probably safety issue. Jeep dealer can only order entire capless filler assembly. $450 part w/install. They redesigned fuel filler assembly on newer jeeps, but this current faulty design should be recalled at no codt to owner! also the filler neck broke right at 36000 miles and couldnt fill with gas as it would act like it was full. Entire job $600
The car has extended cranking and hesitating while driving due to a faulty fuel pump relay like other jeep and durango's with push button starts.their has been recalls on other years.we have had nothing but trouble since we bought this vechocle new.
Since the recall a year ago (spring 2019) the vehicle has a serious hesitation in the throttle response until the ecodiesel engine reaches full operating temperature.this creates a serious safety hazard. The fuel mileage has dropped a minimum of 4 mpg.i received a second notice (12/10) regarding an "approved emissions modification disclosure 3.0l diesel"the local dealer was unaware and stated it was the previous recall.i called"fca" (jeep) and was informed that this was the precurser to another recall.the only identifying numbers i have are "fc106038" and "****auto**all for aadc 030 7/1/2" marked on the notice.this is a serious problem that needs a fix of some sort.the cure for the original recall seems to be worse than the original problem.the original recall repair was performed 9/17/19.
My vehicle began to stall while cranking them it shut off and stop working after my fuel tank was below half a tank it left me stranded. I check the fuel pump fuse there was no power getting to the fuel the meter test revealed no power. The i saw the recalls on 2011, 2012,, 2013 jeeps and doges for tipm. The dealership said it is the fuel pump in such a young vehicle. This is dangerous for others had their jeep shut off or stop working while in traffic.
The contact owns a 2015 jeep grand cherokee. After the contact shut the vehicle off and locked the doors, the doors randomly unlocked. On one occasion, after locking the vehicle, the rear hatch door erroneously opened. The cause of the failures was not determined. The manufacturer was notified. The local dealer was not notified. The vehicle was not diagnosed or repaired. The failure mileage was 4,000. Consumer stated this has happened on several occasion. Front and back doors unlocked.
The contact owns a 2015 jeep grand cherokee. The contact stated that the driver's side and passenger's side doors were making an abnormal squealing sound. The driver's side door failed to close without warning. The vehicle was taken to the local dealer and diagnosed that the door hinge needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 54,000.
Evaporator core behind the dash has developed a leak after 65,000 miles, without any off road use or being involved in any crashes. Paid $50,000. For this vehicle and expected it to last longer, especially without a $3000 repair that is a not a result of wear and tear.
We, too, have had problems with the monostable electronic (e-shift) gearshift in our 2015 jeep grand cherokee.one of the critical movements is when you are in a busy mall, restaurant or other venue's parking areas. Often, when trying to back out, we suddenly see a car approaching and try to get the car back into forward ('d'). There is frequently an overshoot with the shifter and we wind up in 'p' or 'n' rather than the desired 'd' or 's.' since we are distracted watching and trying to avoid the other vehicle, the instrument annunciator indicator lights are of no use and just by feel, we can't tell where we are in the direction modes. Also, when trying to get into any mode, it is often another overshoot in which we wind up, making for a potentially dangerous and, at best, a frustrating event. This system is very imprecise and confusing. The design and engineering of this system, in my opinion, is initially defective in the ergonomics alone and a massive fail in its execution. We have put the vehicle in what we thought was 'p' and, yet, when releasing the brake, the car rolled forward because it was still in 'd.' i mentioned this unsettling situations to the dealer at least once and debriefed this situation three times during answering the surveys we received over a period of time following our purchase. Apparently, others have also done so. It has taken a high visibility accident to get the fca company to acknowledge the problem; while they still maintain it is not their design, but our inadvertenty erroneous operations.
I was in a driveway and put the car in reverse and accelerated since it was a very slight incline when the car automatically went into auto park.this happened 4 times.i shut the car off, restarted.the shifter worked.i drove to the dealer, they looked at it and said nothing is wrong. Seems like a safety issue to me
Our 2015 grand cherokee was parked in a store parking lot, in park but running. The shift indicator showed it in park when my fianc exited the jeep she went into the store,someone came in and indicated that the jeep was going crazy. The jeep had shifted itself into reverse, drove around the parking lot twice and finally crashed into a tree. Calls to fiat/chrysler have been less than helpful but they have told us that an inspector will be coming to look at the jeep and not to drive it in the mean time. This is a problem that fiat/chrysler is aware of since there is an open recall dealing with this issue but unfortunately they won't pay for a rental or provide a loaner vehicle while we wait for an investigator to look over the jeep.
I wanted to let you know that the recall fix on the 2015 jeep cherokee for the transmission problem (difficulty getting the car into park, going into reverse instead) is still occurring after the 'recall repair' by chrysler.i have owned a 2015 jeep cherokee summit since december 2014. There is a change to the shifting mechanism with the recall repair, however, problems still exist in getting the car into park. I still have to be extremely careful and double check to make sure that the car is in park and not reverse when i attempt to exit the car. The shift to park should be easy and the casual driver (renter/ borrower/ young adult driver) of this type of vehicle is in danger of a life threatening incidence if they are not adequately trained on how to effectively place the car in park. It just does not operate safely and requires too much attention to execute, what should be, a simple driver function.after the recall repair, i am still experiencing incidences where the car will roll in reverse when i think it should be in park.please, please, please address this again with chrysler and require them to provide a permanent fix to this severe and dangerous issue.
The contact owns a 2015 jeep grand cherokee. While driving and approaching a traffic light, the brake pedal was depressed and the vehicle violently accelerated. The vehicle was towed to a dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 4,000. The vin was not available. Updated 09/03/15*ljupdated 11/06/2017
Vehicle started to jerk/hard shift and slip when shifting from 1-2 and 2-3 while driving on a city street.i took the vehicle into the dealer who replaced the valve body, ran the flash software update and reprogrammed the pcm. The dealer test drove the vehicle and indicated that the "trans shifts very smooth now".20 miles later while i was driving the vehicle on city streets it began to clunk and jerk when deceleration at 30 mph and then again at 8 mph; much worse than before during acceleration.the vehicle also now lunges forwards and shakes when you come to a stop at a light/stop signs with your foot on the brake.i took the vehicle right back to the dealer who has ordered a new transmission.the vehicle only has 6500 miles on it.this vehicle is very unsafe with all the jerking and clunking and control issues.it appears these vehicles have transmission issues with no "fix" available; so i anticipate the same problem to occur when i get the vehicle back from the dealership with the new transmission.
The contact owns a 2015 jeep grand cherokee. Within thirty days of owning the vehicle, the gears inadvertently shifted into reverse when the contact placed the vehicle in park. The only indicators that alerted the contact of the failure was the vehicle rolling in reverse and the backup camera. The dealer was notified of the failure and stated that the parts were not available regarding nhtsa campaign number: 16v240000 (power train). The contact was unable to determine when the vehicle would be repaired. The manufacturer was notified. The approximate failure mileage was 200. Vin tool confirms parts not available.
Arrived home 10:15pm dry roads and weather.backing jeep into driveway and went to full throttle back to hit the garage structure and door.shifted two drive to move out into the driveway and went to full throttle forward, across the street, through the swale into a vacant lot and hit the avista power transformer box knocking its off the base and pulling the 7,000 volt power cables out. Jeep then stopped and i backed it back into the driveway and stopped.avista crew arrived and safed the transformer.resulting damage was $3,007 to house and garage door, $16,275 damage to front/back/undercarriage on jeep and about $4,880 to replace the avista transformer.car rental now 60 days at $42.00 per day.estimated total is now$26,682.
The transmission seems to slip when i come to a stop and then try to accelerate at intersections. I'll depress the gas, nothing happens, and then suddenly it jerks forward. It does it all the time, but worse when the vehicle is cold/hadn't been driven. The transmission seems to constantly struggle to know which gear to be in, especially at lower speeds and especially between gears 1 and 2, and stopping and starting from intersections. There is such a delay while the transmission tries to decide what gear to be in to accelerate away from an intersection stop, that i'll often have people steal my turn at the intersection because they don't think i am going to take my turn. I'm waiting for the transmission to lurch and have someone pull out in front of me and hit them or be hit. This is such a dangerous vehicle. I will be having the dealership look at it this week, but have heard multiple reports online that the software "fix" being applied to the transmissions does not remedy the situation. This is the most difficult to drive automatic transmission i have ever experienced in low speed situations. Chugs and lurches in parking lots when taking foot off gas to coast. Have never experienced such a horrible and dangerous transmission.
The contact owns a 2015 jeep grand cherokee. While the vehicle was parked, it began to roll away. The rear passenger side wheels rolled over the contact's legs. Medical attention was required. There were no warning indicators illuminated. The failure recurred numerous times. The vehicle was not diagnosed or repaired. The vin was included in nhtsa campaign number: 16v240000 (power train). The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.
The contact owns a 2015 jeep grand cherokee. After shifting into the park position and attempting to exit the vehicle, it began to roll away independently without warning. The contact was able to stop the vehicle. The contact mentioned that the failure recurred multiple times. The vehicle was taken to a dealer where the technician stated that the vin was included in nhtsa campaign number: 16v240000 (power train). The vehicle was not repaired due to parts being unavailable. The manufacturer was not notified of the failure. The failure mileage was unknown.
When shifting from park to drive it will jump back to park and will not engage drive tells me to press brake and shift to drive this will not work, i have to put car into four wheel drive to engage drive, has happened 6 times twice this week,dealer says could not find problem, i since found out that tow truck drivers know to put it in four wheel drive mode, also a local automatic carwash will not accept this model of jeep i wonder why, this happens when vehicle is parked and one time the car was being moved and was running and in park
After placing my vehicle in park, i exited the vehicle with it still running and entered my house for 3-4 minutes. When i came out of the house, the car had backed down my driveway and done a u-turn and backed into a snow bank. The car was in neutral, then.
Since doing the eco diesel update jeep has a serious lag / stall when accelerating and when going around 20 miles per hour when accelerating.numerous times when crossing out into traffic the vehicle has a lag/ power delay almost causing an accident. This was not an issue until the eco diesel update was done.its currently at the dealership, per the service manager they are aware of the issue and have had numerous complaints with the jeep and trucks due to the eco diesel update, but they have no resolution.
The contact owns a 2015 jeep grand cherokee. The contact received notification of nhtsa campaign number: 16v240000 (power train); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. While the vehicle was parked, the contact believed that the vehicle accelerated forward without warning. The contact lost consciousness temporarily. When the contact regained consciousness, he was outside the vehicle and his left foot was under the front driver side tire. The contact was unsure of the events that occurred. The contact received injuries to the ribs, leg, foot, ankle, and knee, which required medical attention. The vehicle was towed. A police report was not filed. The vehicle was not repaired. The approximate failure mileage was 900. Parts distribution disconnect. Updated 09/22/16*lj
I was travelingup interstate 95 just passed exit 26 in connecticut.as i approached exit 27 a a vehicle in the exit only lane merged into the slow lane in front of me.i proceeded to then accelerate around the vehicle that had crossed in front of me and immediately as i accelerated the vehicle began to accelerate uncontrollably to an unsafe speed.i shifted the car into neutral and braked and steered appropriately. As my vehiclebegan to slow i then proceeded to shift the car back into drive hoping that the issue would be resolved.while my vehicle was a neutral i tapped the gas pedalin hopes of if it was jammed or stock it would come loose and i would be able to control the acceleration of the vehicle.unfortunately the pedal did not come on stock as i proceeded to drive i realize that my speed was dropping to an unsafe rate while being on an interstate i proceeded to shift my car back into drive only to have the pedal that was still pressed to the floor accelerate the vehicle uncontrollable to again in unsafe speed.after i proceeded to stomp on thethrottle in hopes of loosening it from whatever it was that was causing it to be stuck in the open position,the pedal finally returned to its on stock position with a loud bang.i don't proceeded to steer immediately off the highway at the next available exit and turn the vehicle off...updated 04/20/17 ..updated 05/09/17 the consumer stated the floor mat closest to the accelerator was trimmed, but the failure recurred. The dealer was unable to duplicate the failure.
I have had two incidents involving y 2015 jeep grand cherokee whereas i put the gear shifter into park and both times the vehicle moved in gear.the first incident i was loading my boat and trailer into lake powell and placed the shifter into park and the vehicle keep rolling back.the only thing that saved anyone from getting hurt was i placed the parking brake on immediate.the second instance was i was backing into my garage when i placed the shifter into park and the vehicle kept driving backwards in reverse gear.this causes my vehicle to crash into overhead storage and cause approximately $1500 in damage to vehicle.i called chrysler and they did nothing to help but gave me the run around.i am concerned with my personal safety now due to this issue.
The contact owns 2015 jeep grand cherokee. The contact stated that the auto-park feature failed to engage. Additionally, while the vehicle was parked, the vehicle rolled forward, without warning. The contact called bedford chrysler dodge jeep inc - bedford pa (7055 lincoln hwy, bedford, pa 15522, (877) 915-5008) however, the vehicle was not diagnosed nor repaired. The manufacturer was contacted and informed of the failure. The failure mileage was 117,414.
Service shifter light came on while driving, had it towed to the dealership, 5 days later they said nothing is wrong with it so i took it home. A week later, service shifter light came back on while i was driving on a side street, all the lights on the dash came on, unable to control anything, lost steering, then vehicle shut off in the middle of the road. Tried to turn the vehicle back on to no luck, sat waiting, then after 15 mins the accessory engine came on, lights flashing, windshield wipers going and the message "do not park until safe at your destination."took the jeep straight to the dealership, dealer plugs it is 70+ miscommunication errors pull up. Dealer calls me 3 days later to come get my jeep and says nothing is wrong with it and they cannot diagnose it unless they see it in the act. I refuse to go pick it up as there is something wrong and i am not driving it with my 9month old.
The contact owns a 2015 jeep grand cherokee. When placing the vehicle in park, it rolled away without warning. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was 5,000.
I am putting in a complaint for my 2015 jeep grand cherokee and the electronic shifter.on multiple occasions, i have been in a situation where quickly selecting gears or switching gears was necessary in order to avoid a hazardous situation.i have also experienced instances where i thought i had put the car in park when i had actually selected reverse, because the tactical feedback of the shifter varies from time to time, and is not consistent at all.i am extremely disappointed in the choice of shifter for this vehicle.i have had about 15 cars in my life, both manual and automatic, and this is by far the worst design i've ever seen/used.this is a dangerous shifter and should be completely switched out for one of a different design.cars should never be allowed to use the mono-stable shifter design.they are terrible.please help fix this problem before someone else gets hurt!
The contact owns a 2015 jeep grand cherokee. While the vehicle was parked, it began to roll away and crashed into a metal pole and metal dumpster. There were no injuries and a police report was not filed. The vehicle was taken to the dealer, but was not diagnosed; however, the shifter was repaired. The failure recurred. The contact received notification of nhtsa campaign number: 16v240000 (power train). The manufacturer was notified of the failure. The approximate failure mileage was 200.
While traveling approximately 70 miles per hour (on a highway), on two occasions working 24 hours, the vehicle shifted from drive into neutral with no manipulation of the shifter.there was no warning of the impending loss of mechanical power to the drive wheels, and i was forced to coast to the shoulder of the road.no other systems (brakes or power steering as well as other electrical systems appeared to be affected.once on the shoulder and completely stopped, i attempted to shift the vehicle back into drive, but was prompted 'shift not allowed - vehicle speed too high' despite the fact that the speedometer read 0 mph.next, i pushed the start/stop button and the vehicle did not power down, but did allow me to shift into drive.the error has not replicated more than once per start up sequence (if it happens once while driving, pull over and restart, the error seems to not recur for the duration the vehicle is in motion for the rest of the trip).oil pressure and temperature as well as transmission temperature were reported as within normal operating ranges.i checked the vehicles oil level which was within the 'safe' zone on the dipstick.the vehicle had over 1/2 a tank of gas.this issue is new to the unit, with over 16 months of operating the vehicle it has only occurred within the past 24 hours.the issue is not preceded by any notification, and no mil's were activated either before or after the failure to shift.it is worth noting the key fob is low on battery, but the issue occurs solely in motion.i will be visiting the dealer prior for troubleshooting prior to operating the vehicle again.
2015 jeep grand cherokee with 3.6 pentastar. Bought the vehicle 10-2020 and had issue with running hot due to faulty electric radiator cooling fan and thermostat and housing failure. Repaired the thermostat and hosing at local jeep dealership. 2 weeks later, radiator cooling fan froze and ceased operation, replaced by independentrepair shop. Within a couple the oil cooler and filter housing adapter developed a crack causing a catastrophic oil leak.
I currently lease a 2015 jeep grand cherokee ltd. While driving at 65mph the car downshifted without any input from driver nearly causing a collision.in a separate incident, car traveling about 65mph car upshifted independently while in drive gear.car finally stopped safely, restarted and was normal.another incident, car had been parked with engine off for more than 20 minutes in parking place.vehicle put into reverse, showing on instrument panel, gear shift, and backup remote camera.when accelerator pressed while in reverse, vehicle shot forward nearly hitting brick wall.vehicle shifting is slow to react when stopped and then put in reverse and then drive when parking, merging into traffic, etc.recall 16v240000 was installed immediately upon complaint to dealer.vehicle still shifts roughly while in motion.contacted chrysler and dealer about dangerous conditions to no avail.dealer cannot help without approval of chrysler capital :leasing to change out vehicle!i could not live with myself if vehicle should act on its own and kill or hurt someone else!i have never had an accident in more than 50 years of driving and have driven and owned more than 10 different makes of vehicles, including 5 jeep grand cherokees.jeep's brand has been damaged irreparably when a vehicle's manufacturer refuses to take a dangerous vehicle off the road after multiple recalls for the same model and others in its model line!it is also noted that the first 11 digits of the vin (with similar problems are within one number of mine), appears on this website!when first speaking with fca employees, the onus was put on the operator, not the vehicle!fca needs to be accountable for their own products!fca refused additional help because vehicle wasn't taken to dealer enough times!issues do not show on diagnostics. Vehicle mileage approx. 3600 at time of incidents.
I have a serious safety issue with my 2015 jeep grand cherokee. I have brought it to the dealer for this problem more than once and they are not able to identify any issues with the vehicle. They have not been able to replicate my experience. In short on a few occasions while driving at low speed the vehicle seems to change gear and accelerate. I would best describe it as a surge. This past saturday (12/08/18), while coming to a stop a three way intersection my jeep accelerated without warning. I already had been depressing the brake when the surge happened and since i have experienced this before i was able to bring the vehicle to a stop. I was lucky i did not accelerate into two way traffic. I was not so lucky in december of 2017. I was stopped at a traffic light (my wife and adult son were in the car to witness this). When the light changed, i took my foot off the brake and my car suddenly lurched forward. I jammed down hard on the brake but my car made contact with the car in front of me resulting in a fender bender. It could have been worse.i experienced this phenomenon one other time while driving along and stopping at a light. Fortunately, there were no other vehicles nearby. As you might imagine, this has destroyed my confidence in this vehicle. I am afraid that this will happen again and may cause a more serious accident!
The electronic gear shifter is difficult to use and often shifts into an unintended gear during use. For instance, when pulling into a driveway and then reversing, i often get delayed in the maneuver as the shifter will shift to n instead of r from d, or while trying to reverse from p, it will shift to n instead of r. In times of traffic, this shifter requires me to take my eyes off of the road and onto the shifter itself to make sure it is shifting into the exactly the right gear, which can be hazardous. Also, when attempting to place the vehicle in p, it will shift into r just as easily as it will shift into p. I have left my vehicle before when it is in r thinking it was in p.
Shifter service warning light. Requires shifter module replacement
The contact owns a 2015 jeep grand cherokee. After switching to the park position, the vehicle suddenly moved or rolled backwards. Also, while driving at various speeds, the transmission would switch out of gear and would not accelerate. The vehicle also experienced a clunking noise when switching from second, third, and fourth gears. The vehicle was taken to the dealer and the valve body was replaced. After replacing the valve body, a clunking noise and jerking were present when downshifting. While accelerating up a hill, the vehicle would vibrate when shifting gears. In 2013, the vehicle was serviced per nhtsa campaign number: 16v24000 (power train). The manufacturer was notified of the failures. The failure mileage was 5,000.
On numerous occasions throughout 2015the vehicle has failed to shift into park, drive and or reverse when the shift lever was actuated to select those gears ! if you do not pay particularly close attention to the indicators you do not realise that the vehicle is not in the selected gear and will roll off or move in an unintended direction . Needless to say my wife and i consider this defect to be extremely dangerous and feel it needs immediate remedy by the manufacturer . I understand the 2016 models no longer use this shifter mechanism and i suggest chrysler should recall the older models and replace the shifter mechanism with a safer version !
The contact owns a 2015 jeep grand cherokee. While driving approximately 25 mph, the vehicle independently shifted out of gear without warning. The contact stated that the failure occurred on three separate occasions. The vehicle was not diagnosed or repaired. The contact received notification of nhtsa campaign number: 16v240000 (power train); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 12,000. Vin tool confirms parts not available.
Transmission seems to hesitate when i initially start driving (as if it is struggling with the gear) then it jumps. Gear also appears to be at #5 when i am under 40mph. Does not feel right and just recently started doing this. Only has 5500 miles on it. Then it seems at times that the front headlights flicker while driving when it is dark out.
Transmission frequently stuck between gears when starting from a near stop. Dealer is able to reproduce issue and computer reports that "dog clutch" is confused on which gear to be in. When applying throttle, car will not move until clutch disengages causing a strong surge. Chrysler engineering is refusing to address the issue. I feel it is a safety concern as the car doesn't move when pressing throttle until the transmission decides which gear to engage.
The vehicle locked when i was stopped in traffic in the highway, rendering the vehicle disabled in traffic while in drive. I pressed on the gas pedal but did not move. I hit my emergency lights placed the car in park and then shifted back to drive but got no movement. I then turned off the vehicle and restarted the vehicle and was able to move off the highway and took the surface streets to get home. I saw on this "site" there is a recall for 2016 models which is recall s28.
Automatic transmission gear selector is confusing and slow.several times when making a "k" u turn which requires quickly selecting and shifting between drive and reverse, i was mistakenly in neutral and the time delay caused my car to be sitting in traffic for too long a period while i fussed with the shifter to get the car into the proper gear in order to move.cars were fast approaching but narrowly avoided a collision.
The contact owns a 2015 jeep grand cherokee. While parking the vehicle with the brake pedal depressed, the vehicle lunged forward and crashed into anther vehicle without warning. The air bag did not deploy. A police report was filed. There were no injuries. The vehicle was slightly damaged, but was driven to russ darrow chrysler dodge jeep milwaukee (888-497-8363, located at 7676 n 76th st, milwaukee, wi 53223). The technician was unable to duplicate the failure; however, the computer system was updated. The manufacturer was not made aware of the failure. The failure mileage was 60,060.*as*as
On 10/22/2015, i parked my jeep grand cherokee with engine running and exited the vehicle.the shifter was placed in park prior to my exit. About 30 seconds later, i discovered my jeep crashed into an occupied apartment. The jeep had rolled backwards, unattended, across a parking lot until it struck the building causing damage to the structure. No injuries. Sevierille police report filed 2015030090.
The contact owns a 2015 jeep grand cherokee. While driving various speeds, the shifter would erroneously shift out of gear and a hum was present coming from the transmission. Also, the display panel changed from drive and displayed a straight line. The vehicle began to hesitate and reduce speed. After stopping and switching the shifter back to drive, the vehicle operated normally. The vehicle was taken to the dealer where it was diagnosed that there was erratic transmission failure. The pcm, tcm, reh, and ipc were all reprogrammed. After retrieving the vehicle and driving, the vehicle would not accelerate on demand. The manufacturer was not notified of the failure. The failure mileage was 700. Updated 08/10/16*ljconsumer stated information stated is true incident occurred approximately 5 times after attempt was repaired updated 6/12/18
I put my car in park in the garage, got out of my car and it started to back up on me, bending the door back and loosening the hinge but getting caught on the wall. I was able to jump back in and step on the brake, the car shifter had slipped back into reverse.i had my car fixed as the door was unsteady. I then received a recall on that particular part and sent in all my information but was denied coverage.i am very angry about this and request a supervisor to call me.i had the shift fixed at a local jeep dealership since then.
I have owned a 2015 jeep grand cherokee for 6 months now.on at least 3 different occasions i have exited the vehicle with the engine running thinking it was in 'park' only to find later upon re-entering the vehicle that it was actually in 'reverse'.the only thing that kept the vehicle from rolling away was that i had firmly engaged the emergency brake.luckily, i have a habit of always using my emergency brake.in two instances, with the engine running and thinking the vehicle was in 'park' i exited the vehicle and went behind it to open the tailgate.when the tailgate would not open i went back to the driver's side only to realize the vehicle was actually in 'reverse' (which is why the tailgate would not open).again, the only thing that kept the vehicle from rolling away (or onto me) was the firmly engaged emergency brake. I think the design of the gear shift selector is a serious safety issue that could easily result in injury, death, and/or property damage.
The contact owns a 2015 jeep grand cherokee. The contact had not experienced any failures before the dealer completed a software update per nhtsa campaign number: 16v240000 (power train). While the vehicle was parked, the gear shifted out of position. The vehicle lunged forward at a high rate of speed and crashed into a wooden structure. There were no injuries and a police report was not filed. The contact was able to re-enter the vehicle to ensure the vehicle was placed in park. The dealer was unable to replicate and diagnose the failure. The vehicle was not repaired, but the structural damages were to be addressed by the insurance company. The vin was not included in nhtsa campaign number: 16v240000 (power train). The contact was unable to determine when the failure would recur. The manufacturer provided no solution. The vin was invalid. The failure mileage was not available. Updated 11/17/16*lj
The contact owns a 2015 jeep grand cherokee. The contact received notification of nhtsa campaign number: 16v240000 (power train). The vehicle was taken to the dealer, but the technician stated that the vehicle was not repaired due to a technical issue. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Intending to back into my driveway, i shifted into reverse. The vehicle was not in reverse and crashed into the vehicle that was parked on the city street across the street directly across from my driveway.
Would keep jumping into park with eachattempt to put in drive or reverseseveral times- finally went into drivefirst time happened.
My car transmission shifted was recalled and i had the fixes made in june of 2016. Prior to that there were several instances my safety had been compromised due to the shifter. Since then i have continued to have issues with the shifter coming out of park into neutral. Today i pulled into a parking spot and placed my car into park. I reached behind me to grab my purse from the back seat and in that time my car had gone from park to neutral rolled forward, hitting the parked car in front of me. It was a minor collision but could have been much worse. The electronic shifters in these cars are not safe.
The vehicle takes a long time to turn over to push to start. So you have to redo it and try it again. Along with us, the touchscreen takes a long time for for it to turn on. Which obviously that controls your ac or heat. I've gotten a new battery twice in the past four months. I'm scared i'm going to go somewhere one day and get stranded. I've taken my car to the dealership where i have a warranty on my car and they refuse to fix anything else except put a battery in it every time. I have a full coverage warranty on my jeep but i cannot get them to fix anything and this is the fourth time i've been to the dealership and they won't fix anything else.
The shifter does not always go into park.i have to sometimes make multiple attempts pushing up on the shifter for it to go to park.this has happened more than a dozen times.for example, once i was going into park i pushed the lever up all the way until it stopped.i believed i was in park because the lever would not go up anymore, but i was in reverse.when i would push it up again it went to neutral and stopped. Then i would repeat to go into park.the last incident i was actually in reverse and did not know and the kids were attempting to get out of the car and the vehicle began moving backwards.although i was not physically looking at the gear i was in...i felt as though i should have been in park.i am 36 years old and have owned over 15 brand new vehicles (chevy, subaru, ford, toyota etc.) i have never had this happen to me before as i am a very good driver with a clean record and never have been involved in any type of accident.this tells me that beyond the shifter being totally different than what people are used to...it sometimes does not even go into park when you are trying and sometimes needs multiple attempts.
I also had problems with the monostable electronic (e-shift) gearshift. As i came to a stop to get my mail, i shifted my gearshift to park. However it jumped back to reverse, and as i opened the door and stepped out, it was already rolling backwards onto the street. The door slammed me down and the front left tire rolled over my knees causing a dislocated shoulder and some knee abrasions. My niece and daughter were in the car as it rolled away onto the street. Thankfully there were no cars on the street, but my daughter had to jump into the driver seat to stop the car. My neighbor called 911 and the ambulance, paramedics, firefighters, and police came. I was sent to the er because of these injuries. I also have all of this captured through my dashboard camera and have a police report. I was well aware of the recall notice i received in the mail, but because the design of this gearshift, it is inevitable that more and more injuries are occurring. Just one week later when this incident occurred, anton yelchin died because of this defect. There needs to be a lawsuit and proper compensation for these injuries.
The contact owns a 2015 jeep grand cherokee. The contact experienced difficulty shifting the vehicle. The failure did not occur until after the vehicle was repaired per nhtsa campaign number: 16v240000 (power train). The vehicle was taken to the dealer where the vehicle was not repaired due to the technician stating that the vehicle performed as intended. The manufacturer was not notified of the issuethe failure mileage was approximately 12,000. Updated 01/05/2017*ctupdated 05/09/17*ljthe consumer stated the 2 weeks after the recall was performed the transmission malfunctioned. After shutting the engine off and restarting it 3 times it shifted into gear. On another occasion the while traveling down a hill at 65mph, on cruise control, the engine went from 2000rpm to 5000rpm. The odometer went from 65mph to 75 mph. The vehicle was slowing down while the engine was loud and running at a high rpm. The only way to stop it was to hit the brake or shift to neutral. Also, when accelerating from a stop the transmission would make a noise and bump as if rear-ended. Updated 08/03/2017consumer stated after starting vehicle the transmission would not leave neutral. Engine was roaring very louldly until consumer stepped on the brakes. This happened 3 times. Updated 7/6/18
The shifter in the vehicle is definitely not a good design.after months of owning the jeep, (dec 2015) i still could not safely assume i had it in the correct gear. Can not trust without looking, and in the sunlight i's extremely difficult.i thought some of the complaints early on were people who probably shouldn't be driving but after 5 months, i still cannot got to a gear correctly 50% of the time.i can drive a straight 6 but this shifter is horrible.i've hit reverse when attempting park, neutral or back to reverse when attempting drive. Makes me feel pretty incompetent but my husband who is a truck driver has problems as well.
The 2015 i had just purchased with the v-6 and 8 speed transmission due to my 2014 dodge durango with the same engine and transmission being bought back by chrysler, is exhibiting the same unsafe shifting and stalling conditions.
I entered the parking lot of a gas station and put the vehicle in park but left the engine running. I exited the vehicle and when i returned 30 seconds later i found it had rolled 50 feet and struck a building.instead of "park"i found the vehicle in "neutral".nobody was injured but i have damage to my vehicle and property damage to a library.
The jeep's electronic transmission did not fully shift in to the "park" position while still running. My wife exited the vehicle to take our 3 year old from the back seat and the jeep began to roll away. She ran and jumped in to the driver's seat to stop it and in the process her foot slipped from the brake to the gas pedal driving the car into/through a house. Significant damage was done to the vehicle and the home but no one was injured.
Transmission jerks between gears 1 2 and 3. Engine revs without delivering power at timesof rapid acceleration. Car moves 2 to 3 inches when placed in park,these problems all still persist even after software patches were installed on recall
My wife came home from store and put her in park , sat in the car while making a oil change appointment . Exited car came in the car for 5 minutes , my daughter had went outside 6 minutes later and opened her own car door my wife's car had began to roll crushing her car door backwards . My daughter had to crawl through her own car to get into the grand cherokee to re put it in park , causing 1000s in damage.
The contact owns a 2015 jeep grand cherokee. After pulling the vehicle into a parking space, the vehicle inadvertently shifted into drive and crashed into a tree. The air bags did not deploy. A police report was not filed and there were no injuries. The vehicle was towed to a dealer, but was not diagnosed or repaired. The vehicle was serviced per nhtsa campaign number: 16v240000 (power train), but the failure recurred. The manufacturer was not notified. The approximate failure mileage was 13,200. The vin was not available.
The contact owns a 2015 jeep grand cherokee. After shifting the gear to reverse or drive, the gear shifted to park independently. The failure recurred twice. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 38,000.
On several occasions, the transmission was not full engaged in park, when i started to exit the vehicle and the unit began moving. While i have not been injured, the system of shifting needs to be improved, so that it is clear the unit is in park. It is hard to see the dash indicator regarding what gear the vehicle is engaged. The situation is unnerving at times. The vehicle operates well in other aspects.
At times when starting out as soon as we depress the gas pedal the transmission jumps to park & we cannot shift out of park.there doesn't seem to be any rhyme nor reason to when it will happen.nobody seems to find a reason for it so they can't fix it.we have found that if we unhook the battery & let it sit for a little bit it will work again.it has started happening more often in the last year.this is not only frustrating it can be dangerous according to where it happens.this is not a one time thing so i can't give dates or mileage.it has happened several times in the last week, but the first time was 2 years ago.
Takata recall- while driving at speeds above 35 miles, it feels as if the vehicle slows down as if the gears changed and it requires more pressure to be applied to the gas accelerator for the vehicle to go the same speed. This has happened multiple times at speeds of approximately 35 and over.
The contact owns a 2015 jeep grand cherokee. While approaching a stop sign, the auto parking gauge indicator illuminated and the vehicle shifted into the park position. The failure recurred three additional times. The vehicle was serviced per nhtsa campaign number: 16v240000 (power train), but the remedy failed to repair the vehicle. The vehicle was towed to the dealer, but they were unable to duplicate the failure. The tow truck driver wtinessed the failure. The manufacturer was not made aware of the failure. The failure mileage was 13,612.
The vehicle stalls while driving on the highway.i will be driving on the highway at about 70 mph and sometimes the car will give a jerk when i accelerate and suddenly the vehicle slows down to a stop (gas pedal does not work to accelerate) the car shifts itself from drive to neutral and a message appears on the dash screen "put vehicle into drive".sometimes the check engine light turns on and sometimes is does not.once the vehicle has stopped i'm able to restart the car and drive again.this occurs again sometimes multiple times in one day or will happen once every week or so.i was told to change the tcm, battery, spark plugs and clean the fuel injectors and that did not solve the problem.i've been to multiple mechanics and chrysler dealership service centers and they can never seem to duplicate the problem so they have no real answers as to why this is happening.
After the transmission update the shifter still doesn't work properly
Car going forward slowly ....attempting to park car.... Placed shift lever towards park ,all the way forward...pushed the ignition button.(to shut off ignition).opened drivers door to get out & found car movingbackwards ,engine still running .....applied brake, stopped car, no damage....found shift lever indicatorto be in reverse & engine stillrunning.... Thinking backi have had other times when i had thought car ign. Was off but was not........i have duplicated this condition,on purpose, several times ,sense then ,in an empty parking lot ........engine will not shut off unless car is in park......transmission will not go into park,,, but reverse,,,,if car is moving very slightly forward making ignition button useless.no solid feeling from shift lever that the car is in park...........this is my 4th jeep grand cher. All with consule shift, & over 150,000 on each with no such problems.
There are a total of three incidents that had occurred, all within a couple months of each other. The first incidenthappened late december/ early january. Finishing up work i leave the building and start my car up. When i put it in reverse, to pull out, the jeep lurched violently forward colliding with the cement barrier. I took it to the dealership where they held on to my car for several weeks, refusing to disclose any information to me about the status of my vehicle. Once they returned my jeep to me they concluded nothing was wrong, and declined any financial assistance.the second incident i was driving on the highway, late march during the evening. Admittedly speeding slightly, i was going only five-seven over. And just randomly my jeep starts accelerating by itself. At its peak i was going 80-85 mph and continued at that speed for several minutes before i was able to regain control of my vehicle.the third incident occurred on may 14th, where i was coming off the ramp about to merge on to the highway, when my car inexplicably kicked in its four-wheel drive and dropped gears in to low. The car violently shuddered to an almost near stop with busy traffic coming from behind, resulting in a very close collision. How it was able to change gears, and why, i have no idea. But i definitely do not feel safe in my vehicle anymore.
I returned this jeep twice to dealer letting know that the transmission had a hard bang between shifting, they continue to say that this normal.the service manager says it because of the electronic system, i told them that i have driving for over forty years and have heard of such thing and this sounds more like a torque converter issue not a computer, needless to say they continue to say nothing is wrong. I am in the process of scheduling another appointment because it continues to get worse.
Transmission does not shift properly from 2nd to 3rd. While in motion it will rev up and then sometimes decide to shift properly. It has shifted into neutral while driving and jerked. I have taken it to 2 different dealerships and one states because there are no error messages and supposedly it doesn't do it for them there is nothing they can do. The other dealership stated that's how the transmission is supposed to work. I have also been told the vehicle needs to warm up first. Excuse me? they tell me it's a non serviceable vehicle unless there are any error codes. One dealership stated they cleared they computer and updated the programming. This has happened several times.most recent issue, july 9th, started to drive and vehicle self shiftedback into neutral. Vehicle is becoming more unreliable each day.
I had the approved emissions modification completed on my ecodiesel grand cherokee. Since these was completed there is a very noticeable lag when pressing on the gas. When trying to pull out into an intersection the lag is so bad (1-3 seconds) and you feel as if you are unable to move. This is going to cause some sort of accident as it is a definite safety hazard
The operator was attempting to enter the vehicle while it was running and in park.as the operator attempted to enter the vehicle he placed his left hand on the top of the driver's side door and his right hand on the steering wheel. The vehicle transmission engaged and the vehicle started to move in reverse.a witness stated that the vehicle "took off like a rocket". The witness estimated that the vehicle traveled approximately 15 feet in a second. The operator was struck by the vehicle and suffered serious injuries. The vehicle traversed several lanes of travel, struck a curb, which changed its direction of travel.the vehicle then traversed several more lanes of travel and struck another vehicle with sufficient force to cause it to "jump" the curb...updated 05/02/16 ; updated 4/30/18
Shift lever design does not properly allow selection of gears, i.e. Park vs. Reverse vs. Drive.have experienced situations where improper gear was selected, leading to unanticipated vehicle movement. Vehicle has been inadvertently in reverse, when thought to be in park, button was pushed to stop engine, but kept on running; started to exit and vehicle almost crashed into garage door. Indicator lights are not always visible due to steering wheel, blocking view of dash, and/or bright ambient light. Problem of gear selection is especially critical when maneuvering a travel trailer, as this vehicle is occasionally used for towing, and hitching and/or parking of trailer is a back and forth process.have recall notice (no. 16v-240), but supposedly the fix is not yet available. News reports indicate that solution will be to add audible warnings? that doesn't fix the problem; better be loud and distinctive, like "hey stupid, you're not in park!".solution should be to return to a traditional mechanical shifter with definite positions for each gear. Current arrangement is too much like push buttons or touch screen.
The contact owns a 2015 jeep grand cherokee. The contact stated that the vehicle hesitated to shift gears without warning. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The vin was included in nhtsa campaign number: 16v240000 (power train). The failure mileage was 2,340. The vin was unavailable.
The contact owns a 2015 jeep grand cherokee. While the gear shifter stick was placed in the park position, the vehicle rolled away. The failure recurred intermittently. The contact received a notification of nhtsa campaign number: 16v240000 (power train) however, the parts for the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The failure mileage was 17,000. Parts distribution disconnect.
The design of the automatic transmission gear shifter can lead to incorrect gear selection. Many times i have switched from d to r only to be stuck in neutral or gone all the way to p. Vice versa, on switching from p to d the car may go to n because the joystick was not held quite long enough. The "notches" that indicate the gear selection via tactile feedback to the driver are very subtle and can be easily misinterpreted or miscounted.
The contact owns a 2015 jeep grand cherokee. The contact stated that after the gear shifter was placed in park, the vehicle began to roll backwards independently. At times, it was difficult to know if the vehicle was in park or reverse due to the failure of the gear shifter. The contact stated that the failure was intermittent. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 200.
The contact owns a 2015 jeep grand cherokee. The contact stated that the shifter independently shifted out of park and resulted in a rear end collision. A police report was not filed. The vehicle was previously taken to folsom lake chrysler dodge jeep ram (12545 folsom blvd, folsom, ca) to be repaired per nhtsa campaign number: 16v240000 (power train). Since the repair, the contact had not seen a difference in the performance of the shifter. The manufacturer was notified of the failure. The vehicle was towed, but was not destroyed. There were no injuries. The failure mileage was approximately 33,000.
When moving the gear shift all the up from drive to park the car is not always in park but reverse. This has happened multiple times and the car will begin moving backward when i take my foot of the brake. It seems like the computer is not quick enough to recognize the movement of the shifter.very dangerous but now i am aware of it.
2015 jeep grand cherokee. Consumer writes in regards to issues with vehicles u connect. *ldthe consumer stated the vehicle experienced a life threatening transmission defect and requested for the vehicle to be repaired. The consumer requested information and correction concerning the gear or gears shift from 's' and 'd' into no gears. "no gears identification" appears on the display. The shift is unpredictable and occurs while driving. The consumer stated the mileage recorded on the odometer does not conform to the manufacturer's disclosed miles per gallon. The manufacturer has been notified. The vehicle was not diagnosed.
At a regular oil change service, it was discovered that there was an engine oil cooler leak for a 2015 jeep grand cherokee with less than 58000 miles on it. No warning indicators were illuminated. Deal requested to have it replaced because it's dangerous drive.
Our 2015 jeep grand cherokee rolled down a ramp in a valet parking area. Valet attendant left vehicle in park and vehicle took off. Caused front end to receive major damage.
The contact owns a 2015 jeep grand cherokee. While driving approximately 40 mph, the vehicle went into limp mode despite the power diesel indicator showing 100%. The contact took the vehicle to hall chrysler dodge jeep ram virginia beach (located at 3152 virginia beach blvd, virginia beach, va 23452, 877-475-0721) where it was diagnosed that the head gasket had blown and caused many other failures. The head gasket, engine, radiator, cooling cord, and other unknown parts were replaced under the power train warranty. The failure occurred three more times. Most recently, while driving approximately 70 mph, the diesel power was reducing warning indicator illuminated and the vehicle decelerated to 20 mph. The contact drove to franklin chrysler dodge jeep ram (located at 1124 murfreesboro rd,franklin, tn 37064, 615-266-0145) in limp mode. The dealer diagnosed that the diesel exhaust system failed and needed to be cleaned. The repair was completed; however, the dealer informed the contact that the vehicle should not be driven. The manufacturer was made aware of the failure and opened case number: 59702313. The approximate failure mileage was 94,000.
I took my 2015 jeep cherokee latitude in for a recall software update to protect durability of the 9 speed automatic transmission. Driving home the vehicle was at5500 rpms at 50 mph. I took it back to the service dealership and was advised there was a transmission code and as they had no transmission tech i'd have to get it to a jeep dealer 30 miles away. The servicing dealership put this on me to do. They did not mention any safety risk of driving its there until i expressed concern. They then had me take it home and call roadside assistance.a month later it is 35 miles away sitting at a jeep dealer waiting for a new transmission. The vehicle has 3600 miles on it. Communication and customer service has been poor. I've requested twice direct e mail communication with my case manager to track exchanges but have been ignored beyond phone communication.
The contact owns a 2015 jeep grand cherokee. The contact stated while decelerating, the vehicle surged and lunged forward without warning. The contact indicated that the failure had occurred on multiple occasions, nearly causing a crash into another vehicle. The vehicle was taken to koons tysons chrysler jeep located at 2050 chain bridge rd, vienna, va 22182, to be repaired however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 65,000.
Gear selector lever is very difficult to ensure that the operator has selected the proper gear.what was an intuitive function in almost all vehicles is in the vehicle now requires too much time to make visual checks that proper gear selection is made.its possible to shift up into what you think is park, only to find the vehicle still in reverse.inadvertent bumps of the shift lever can take the transmission out of "d" drive selection and place the vehicle into "s" sport shift mode without the driver being aware.the operator over time will adapt, but occasionally still error at times.an overly complex device for what is and should be a simple function. It is entirely possible to get out of this vehicle thinking your car is in park, when its in reverse.
I put the car in park (engine still running) to go out of the vehicle to talk to someone.i turned around and the car was rolling backwards. It gained speed as it approached a hill, crossed over a sidewalk and slammed into a tree. I had 2 bikes on a bike rack on the back, which took the brunt of the crash. The bikes, the bike rack and the rear of the car were crushed. There was no warning noise or other indication that my car had not gone into park.
The contact owns a 2015 jeep grand cherokee. While driving 60 mph, the coffee cup grazed the shifter. As a result, the vehicle shifted out of drive into neutral. Also, while the vehicle was in park, reverse, or second and third gears, it failed to lock into gear. The failure recurred twice after a prior recall. The manufacturer was made aware of the failure. The recall details were not provided. The approximate failure mileage was 22,000.
The contact owns a 2015 jeep grand cherokee. When the contact parked and exited the vehicle, it rolled forward over the contact's left foot. The contact was driven to the hospital with a fractured foot and stayed there overnight. The contact received a recall notice regarding the shifter not engaging in gear and to be careful while parking. The vehicle was not repaired. The manufacturer was notified. The nhtsa campaign number was unknown. The approximate failure mileage was 6,200.
The contact owns a 2015 jeep grand cherokee. While the vehicle was parked on an incline, the contact started the vehicle and it rolled backwards in reverse. The contact's vehicle crashed into a parked vehicle. There were no injuries and a police report was not filed. The vehicle was not diagnosed nor repaired. The contact received notification of nhtsa campaign number: 16v240000 (power train). The manufacturer was not notified of the failure. The approximate failure mileage was 11,000.
With a cold transmission (usually) the vehicle has a hard time going from 1st gear to 2nd.there is lag/delay and then when it shifts there is a lurch forward movement.this is happening when shifting from park to drive and then moving...i.e. Out of a parking space or out of the driveway entering the street.this happens daily.
While driving, the gear shift control mechanism will shift into neutral when inadvertently bumped.this has occurred on a few occasions while i was reaching across to the glove compartment, passenger seat, radio, or phone charger console area.all of these areas are near, or in line with, the gear shift control which is located in the middle of the car below the arm rest on the driver's right hand side.twice this has occurred on the highway when i was reaching for change for a toll.per the design (according to my dealer's customer service representative), the gear shift button doesn't require it to be pushed in when shifting from drive to neutral.so, when/if i lightly bump it (as i have without realizing it), it will simply & quietly shift from drive into neutral.it is a design flaw that is very dangerous.the button on the gear shift lever should require the driver to press it for any shift changes.the customer service agent at the dealership told me all the jeep gear shifts were designed this way.i asked him if i should file a complaint with jeep chrysler and he told me if i wanted to i could but ... Then he just shrugged his shoulders.so, rather than taking the chance of being ignored i felt it was important file a complaint with the nhtsa before someone gets injured or killed.
The contact owns a 2015 jeep grand cherokee. While driving at various speeds after disengaging the accelerator and brake pedals, the vehicle accelerated without any control. The vehicle shifted into different gears independently without warning. The vehicle was not diagnosed. The vehicle was repaired, but the failure persisted. The manufacturer was made aware of the failure. The failure mileage was 4,000.
The contact owns a 2015 jeep grand cherokee. While driving 50 mph, the vehicle's sensor stopped the vehicle without warning. In addition, the contact stated that the transmission made a banging noise. The vehicle was taken to a dealer to be repaired, but the issue was not corrected. The manufacturer was made aware of the issue. The failure mileage was 1,100.
Nhtsa id number: 10894308this same issue happened to our 2015 grand cherokee after the software safety recall of the transmission control lever. Proceeding in drive on a highway, the lever was gently brushed - not hit hard - and the transmission went into neutral. The thumb button was not depressed. This is a significant safety issue, and we did not experience it prior to the software update. It has now been replicated several times, and a video can be provided if necessary.
The contact owns a 2015 jeep grand cherokee. After parking on a slight incline and exiting the vehicle, it suddenly began to roll backwards. The contact was able to get back into the vehicle and apply the brakes to stop. The vehicle experienced a second incident while parked on an incline where it rolled forward down a slight incline and crashed into a building. A police report was filed and there were no injuries. The cause of the failure was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 1,500.
The contact owns a 2015 jeep grand cherokee. While the vehicle was parked, it independently shifted to reverse. The failure recurred numerous times. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The vin was unknown. The approximate failure mileage was 19,000. Updated 04/29/16*lj updated 6/19/18
On january 12 2016 at 9am i was parking in an office parking lot.after coming to a stop in the parking space behind a cement curb and 2 to 3 feet from an office building i started move the gear shift from "drive" to "park."the car suddenly surged forward at fast acceleration over the curb and into the building.my foot was on the brake but the car was only stopped by the brick building.there was considerable damage to the car and building.i contacted chrysler corporation and the car was towed to the dealership where i had purchased it less that two months previously.on january 22, 2016 chrysler responded they completed an investigation and that they did not believe the accident was due to a manufacturing responsibility.i requested a copy of the investigation but chrysler has refused saying it is confidential and they have closed the case.the car is being repaired at the dealership but we do not feel it is safe to drive unless changes are made to the transmission.i have requested a letter from chrysler that they feel the vehicle is safe to drive.
Gear shift slips into reverse from the park position on the selector panel.
The contact owns a 2015 jeep grand cherokee. While parked with the engine off, the vehicle moved independently and crashed into the garage door at the contact's residence. There were no warning indicators illuminated. The vehicle was taken to the dealer where it could not be diagnosed. The vehicle was not repaired. There were no injuries. A police report was not filed. The manufacturer was notified of the failure. The failure mileage was 4,513......updated 02/10/16
While decelerating, 8hp70 automatic transmission experiences severely delayed downshifts with hard jerking from 3rd to 2nd and from 2nd to 1st gears. Downshift from 2nd to 1st is most severe, often causing vehicle to lunge forward after having already come to a complete stop. This issue essentially occurs every time the vehicle is driven.it has been to a jeep dealership twice for service, but they cannot fix/identify the problem.
The transmission frequently shifts into neutral or park, while the vehicle is in motion, without driver input. The transmission frequently will not go into reverse, without multiple attemptsthe transmission frequently will not go into park without multiple attempts the forward collision warning frequently activates for no reason and stops the car the vehicle has been in for repairs on multiple occasions, yet still exhibits significant safety issues.
The electronic gear shift can be confusing since it is easy to lose track of the number of 'virtual' steps it has moved in either direction.the dashboard display can be obscured by the steering wheel spokes if in a turning position so one can think the transmission is in park while the engine is idling and exit the vehicle.bottom line you have to be very proactive about determining what state the transmission is in since the feedback by click / feel is subtle and the dash display can be obscured.in short i am not surprised some have been surprised by this transmission shift mechanism as i find myself often moving the shift arm too far or not enough.one good feature is not being able to shut off the engine if the transmission is not in "park'.so that is a useful clue.but that still allows the distracted driver to exit the vehicle, motor idling, and the transmission not in park.i understand the shift mechanism has been changed for 2016 which may be an improvement.personally, it sounds to me like they knew they had a potential problem.
The console shifter is not atypical of a normal automatic transmission shifter. The gate does not have a feel that allows the driver to sense which gear they are in. I just recently left the car in neutral while stopping to go mail a letter at he mailbox. The jeep started to roll and i was struct by the mirror. I am just glad i was able to get back into the vehicle and apply the brakes.
At 2:30 pm on october 30th 2015 i parked in a commercial lot. I left the vehicle to go into a store, when i came out of the store i realized the car was "running". I opened the door and reached around the steering wheel to turn the car off by pressing the start/stop button. I think proceeded to leave the vehicle to go to another store. When i came out of the 2nd store i saw my car had engaged into drive and moved over 50 feet across the parting lot and hit another vehicle. When i got to my car i found it running and in "drive". This all happened without anyone in the car. The car basically "ran away" without anyone in the vehicle.
The contact owns a 2015 jeep grand cherokee. While driving at any speed, the gear shifter downshifted by itself without warning. The vehicle was pulled over and the engine was restarted. The failure recurred multiple times. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 10,000.
Electronic gear shifter is extremely dangerous, it takes me two or three tries to get the jeep into the correct gear every time i start the vehicle.fiat chrysler needs to recall these and fix them immediately.
I have the 2015 jeep grand cherokee ecodiesel that received the emissions update required by the epa diesel settlement which chrysler fca. I noticed substantial lag problems the instant i pulled out onto the open road after the update from bonneville jeep in manchester nh. The vehicle is dead off the line and there is a 2-3 second turbo lag at all speeds. You end up giving more throttle than you want because the response is so delayed, and then you get a massive surge of full throttle which can be unsettling and make the vehicle unstable in a turn. Very scary to ride when my wife or kids are driving who aren't used to the issue. Pulling out into busy intersections, even with a warmed up engine is a dangerous, white knuckle experience as the vehicle crawls like a tortoise into the middle of intersections before the power finally comes after 2-3 seconds.. The service department is sympathetic but says corporate has turned its back on their reports of complaints. I believe the so-called settlement documents should be voided by a new class action suit - the terms of the settlement and their ad materials and even their customer service voice response recording say that there will be no loss of power, no impact on drivability or smoothness, and no change in mileage. All of these are untrue. They have destroyed the drivability and joy of owning these vehicles. More than that - they have made these vehicles extremely dangerous to drive.we've been scammed. Chrysler should be forced to buy back these vehicles. I may be trading mine in.. My 3rd and final jeep.
Recall 16v-240:last night, i received a call while in the grocery store that my car had been involved in an accident.when i went outside, my car had run into the car front of me in the parking lot.the car was running, the doors were locked and the engine was in gear.there appear to be several failures here.first, the gear shifter does not move into a gear, but instead seems to operate as a toggle switch.so you never know for sure if you are in out of gear like you do in every other automatic transmission car i've ever owned.second, when i pushed the on/off button, the car apparently remained on.shouldn't i have at least been alerted that i had attempted to turn off the car while in gear.third, i opened the door with the car in gear.shouldn't i have been alerted again.fourth, i used the fob to lock the car and then walked away with the roc, all while it was running and in gear.again, shouldn't i have been alerted.i'm sure there were some electronic beeps when i did some of these things, but that's clearly not enough.my wife's car has the horn honk when you leave the car with the fob and the engine is just running.i think i should have received much more attention-grabbing warnings than any i may have received given the danger posed by my car still running and in gear.
The contact owns a 2015 jeep grand cherokee. While the vehicle was parked and unoccupied, it rolled backwards, jumped a curb, and crashed into a tree. There were no injuries and a police report was not filed. On numerous occasions, the gear lever failed to shift into the selected gear. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 18,000.
On more than one occasion i have started to get out of my jeep to find that it was not in park. On one occasion it was in neutral rather than park and the car rolled down the driveway unoccupied. It rolled into a ditch. It is also very easy to leave the car with the engine running by mistake. Serious design problem. Key fobs are also less safe than a key what must be turned and pulled out before leaving.
Two weeks ago, the jeep dealer completed the automatic transmission recall which insures the transmission is inpark when a driver door is opened. However, the problem of knowing what gear the jeep is in remains.. Since the recall was installed, there have been two instances where i thought the jeep was placedin one gear but actually was in a different gear. Once, i thought i had shifted the jeep intopark but it was in reverse. A 2nd time i thought i was in drive but actually was in neutral.the safety issue remains that if a driver is mildly distracted after thinking he/she has switched the transmission into park; but actually the transmission isin reverse, the jeep could back over a person or hit something behind it.
Vehicle rolls forward while in park while in driveway.
Shifter design is very poor. Cannot tell when it is in park or reverse. Also cannot shift between drive and reverse without going into park first. On more than one occasion i had to shut the vehicle off and restart before it would go into reverse. That created an unsafe situation. I was on a busy city street and parallel parking.
The contact owns a 2015 jeep grand cherokee. The contact received notification of nhtsa campaign number: 16v240000 (power train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Parts distribution disconnect.
The problem is with the transmission electronic shift lever on the jeep grand cherokee 2015.chrysler jeep know about the problem and there is a recall.this is the same vehicle that recently made world press when the 2015 jeep rolled back and killed the famous movie actor in california.on two separate times, when we put the car into park, the shifter slips out of park and goes into neutral and rolls.during one of the occasions the jeep came out of park and rolled and hit our garage.there was no major damage and fortunately no one was injured or killed, but it did crack the bumper and pushed it up.and although jeep stated in their recall notice that they intend to repair the vehicle free of charge, they have refused to assume any responsibility for the accident and yet they have contacted me a number of times to make sure i take my vehicle in to get the recall repaired.fiat chrysler automobiles has been incompetent and unethical in handling this problem.in my opinion, fca is more concerned with covering up the problem and the accidents that have occurred then taking responsibility for their faulty parts and construction.
Jeep sent out a safety recall months ago about the transmission sticking in first gear.very dangerous when pulling into traffic.two different dealers say no parts available to repair.i would sell it because of this problem, but can't honestly sell it with problem.twice they claim to have fixed it with "software".both times care was still under manufacturer's warranty i have owned over 40 vehicles, and this is the worst service i have ever seen bar none.i don't think jeep has even designed a fix yet.
The contact owns a 2015 jeep grand cherokee. While shifting to the park position, the vehicle failed to stop and crashed into a garage door. The air bags failed to deploy. A police report was not filed and there were no injuries. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The vin and failure mileage were not available.
The contact owns a 2015 jeep grand cherokee. While the vehicle was parked in the driveway, it rolled backwards. The failure recurred twice. The vehicle was taken to the dealer, but was not diagnosed or repaired. The contact received notification of nhtsa campaign number: 16v240000 (power train) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 6,290. Parts distribution disconnect.
I left my car idling , on a flat surface in a parking lot to run into a bank atm. The gear shifter did not lock into park even though i pushed it all the way forward to the park position. The vehicle rolled into a parked car. The total damage sustained by the other car was $2100, and $1000 on my jeep gc. This shifter is not very intuitive, it is a newer electronic shifter and is not gated as most are. It does not give the driver good feel or feedback that the car is in the appropriate gear. This has been a problem from day one. If i had been pointed to the street this could have caused a major accident. This is a very dangerous situation! i brought it to the dealer to look at and they said there was no issue. Clearly there is an issue. I now see the nhsta is looking into more than 300 incidents of this rollaway issue. There are probably many many more since most people have not reported it. I have a big monetary issue this has cost, my insurance has gone up 70% as they think i was negligent and it needs to be addressed by jeep/chrysler/fiat. Please feel free to call me to inquire further into the issue i am having. I have notified jeep customer service and am taking the car in again on 2/22 for them to inspect. Thanks, [xxx]'information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'
The contact owns a 2015 jeep grand cherokee. The contact received notification of nhtsa campaign number: 16v240000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. At times, when the gear shift was placed in park, the vehicle reversed without warning. In order to stop the vehicle, the brake pedal had to be depressed and the vehicle placed in park or even turned off completely. The failure recurred. The failure mileage was 30,000. The manufacturer was not made aware of the failure. Parts distribution disconnect.
The contact owns a 2015 jeep grand cherokee. While driving 70 mph, the vehicle began to lose power while the accelerator pedal was depressed. The vehicle was pulled over to a shoulder lane, where it was able to restart and return to normal driving. The vehicle was taken to a local dealer (fields chrysler jeep dodge sandford, 750 towne center blvd, sanford, fl 32271). The vehicle was not diagnosed, but the dealer placed a recording device in the vehicle to record the failure. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 16,000.
The contact owns a 2015 jeep grand cherokee. While the vehicle was in park, the gear shifter independently moved out of gear and rolled forward. The contact had to apply the brake pedal. The vehicle was not inspected and diagnosed by a dealer.the manufacturer was notified to determine if a solution could be provided. The failure mileage was not available.
Had s27 transmission shifter software fix applied.asked dealer what happens when driver's door is opened at cruising speed (or door closed switch fails while driving). Will transmission automatically shift to park - destroying the transmission and possibly injuring someone?what specific conditions must be met for transmission to automatically shift to park?dealer does not know.called chrysler - they don't know. Dealer did not provide new user manual pages as indicated by the recall letter - perhaps this information is in these pages.
On 9/4/15 i was backing a boat into the lake using this vehicle.i put the vehicle into park, or thought i did, and opened the driver door.as i exited the vehicle rolled backwards, knocked me down, and the entire vehicle, with boat and trailer, went into the lake.i have noticed since then that the shifter requires you to hold it in park for a second before the park gear will engage.slamming the shifter towards park, even with the button depressed and foot on the brake, will not always engage the parking gear.you must wait until the parking gear light on the dash is illuminated.this is not user friendly.i would suggest a sensor being installed on the transmission that automatically shifts into park when the driver door is opened, much like the mercedes gl450.
Our new 2015 jeep grand cherokee limited shifted out of park with the engine running whileparked at the end of the driveway.my wife had stopped the vehicle, applied the brakes and shifted the vehicle into park.she left the engine running and exited the vehicle while leaving the door open. After she walked away from the vehicle it started moving forward along the driveway towards the attached garage of our house.she chased after the car after it started to slowly roll away and she caught up to the car and triedto get in, but could not fully get in. All she could get in was her right foot to step on the brake andas she was holding onto the steering wheel as the car was still moving. Trying to get in further,her left foot and whole left leg buckled underneath and behind her and she could not then use herleft foot to hoist herself into the car. So she grabbed the shift thinking she had to put it back intopark but could not see to confirm and also tried to push the ignition 'off' button but the car wasstill running even though she pushed the off button as her right foot was still on the brake.after the vehicle finally stopped she then she fell back onto the ground trying to recover her lost footing (left foot and leg) and then rolled over to get back up on her feet and then sat in the car to check that it was in park again (the engine was still running).she then shut off the vehicle and with intense pain hobbled to the house screaming in pain while calling out to me. After she was later admitted to the hospital emergency room, had x-rays and a ct scan it was confirmed that her left knee injury and leg pain was due to a fractured knee from this incident. ..updated 05/02/16
Reported transmission problem to dealer 5 different times.11/4/2015 ' hard shift from 2nd to 3rd gear.6/10/2016 ' hard shift from 2nd to 3rd gear.10/28/2016 ' hard shift from 2nd to 3rd gear. Valve body replaced.11/16/16 ' reported hard knock sound and bump when downshiftingfrom 3rd to 2nd gear.left vehicle at dealership for service overnight.the following day they claimed they could not duplicate the issue. 4/10/2017 reported to dealer bump from 1st to 2nd gear.asif car is bumped from behind.bump from 5th to 4th gear as if brakepedal is being pressed down hard.
It is very difficult to find park or reverse with the shifter.have left it in reverse or nuetral with engine running and exiting the car. Fortunately the parking brake was engaged which prevented the car from moving. Needs to be fixed.
At approximately 60,000 miles the vehicle had just been serviced and new tires were installed.we left the next morning for a vacation.about 100 miles down the limited access highway and traveling at 65 to 70 miles per hour the dash and information touch screen began flashing and a chime began repeating.the windshield wipers began operating at high speed.(it was clear, calm and about 65˚ f.different messages began flashing: one said to stop and place the vehicle in park, another said to keep driving and not turn the engine off.when able to exit the highway the jeep would only allow selection of drive or neutral.it would not allow reverse, which made it difficult to turn around.the vehicle did make it back 100 miles to the dealership but would not shift and lights flashed and chimes dinged the entire way.the dealer informed me that an electronic system associated with the transmission has failed and will cost approximately $1,000 to replace.
The contact owns a 2015 jeep grand cherokee. While the vehicle was parked, it rolled away and crashed into a parked vehicle. A police report was not filed and there were no injuries. The vehicle was not diagnosed or repaired. The manufacturer informed the contact that an investigator would diagnose the vehicle the vin was included in nhtsa campaign number: 16v240000 (power train). The manufacturer was notified of the failure. The failure mileage was unknown. Updated 02/21/17*lj
Does not always achieve park gear when shifted to it. Very often the vehicle will not make it past neutral or reverse when attempting to shift to park resultingin the vehicle rolling forward or backward depending on the pitch of the road, or will lurch backward if the electronic shiftier only achieves reverse. On 2 occasions with my 2014 and 2015 grand cherokees after shifting to what i thought was park and exited, the vehicle rolled away from me. Most recently about 5 weeks ago i had backed into my driveway and stopped about 6-8 feet from my garage door , shifted to what i thought was park and had only achieved reverse. At the same time my daughter had come out of the house to go into the garage and as i took my foot off the brake the car nowin reverselurched backward and had i not slammed on the brake my 15 year old daughter would have been pinned in between the car and garage door. I notified chrysler and have an open case with them but they have offered me no resolution at this time saying that the car performs as expected. All i asked was to be released from my lease to get into with a new grand cherokee that has the new shifter. Now i am considering legal action and i am starting here.
The automatic transmission shifter does not have a positive feel and is difficult to find the correct gear. Shift gates are minimal. It is very easy to unintentionally leave the car in "reverse" when you intend to put it in "park". On one occasion i stepped out of the car while it was in "reverse" after i thought the car was in "park". You really have to apply force and double check the dash display to make sure the car is in "park". After my incident, i always find i have to double check to make sure the car is in "park". Shouldn't be that way - poor engineering. We have not had an incident in some time but it takes a lot of practice to "master" the electronic shifter. I have noticed jeep has gone to a gated shift for the 2016 model year. This would be the safest and most appropriate fix. This electronic shift could be very dangerous to someone who isn't familiar with the car.
The contact owns a 2015 jeep grand cherokee. While driving approximately 25 mph, the "service shifter" warning indicator illuminated followed by the rest of the instrument panel indicators. When the contact turned off and restarted the vehicle, it operated normally. The contact drove the vehicle to dodge/jeep/chrysler city (4395 us-130, burlington, nj 08016) where it was diagnosed that the shifter failed and needed replacement. The contact also stated that the same failure occurred in june of 2016. The dealer repaired the vehicle. The manufacturer was notified of the failure. The approximate failure mileage was 72,000.
The contact owns a 2015 jeep grand cherokee. While pulling into a parking space, the vehicle was shifted into park and the vehicle rolled back in reverse. The contact did not realize that the vehicle was moving backwards until another vehicle blew their horn. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure occurred ever since the vehicle was purchased. The dealer stated that this was normal. The vehicle was not repaired. The approximate failure mileage was 10,000.
The contact owns a 2015 jeep grand cherokee. The contact received notification of nhtsa campaign number: 16v240000 (power train); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.
My wife and i have been confused with the electronic shifter on our 2015 grand cherokee. This issue has happened at least 7 times when we thought the car was in park but was actually in reverse or drive and almost had an accident hitting other parked cars when leaving a parking lot at a store. It has also happened to me in my garage more than a few times where i thought the car was in reverse but was in drive and again almost hit the garage wall. Thank god we never hit anything but we are very nervous about driving this car now. I hope this doesn't happen to anyone else as it is very nerve racking. The last time it happened was on 1/14/2016.
R rolled into tree,drivers door was jammed. Walked to house got keys and husband who climbed over the console and backed the car out from between two trees drove to our house.the car was originally in park standingstill i was not in the car when this happened, home is located on a rural road. The damage was extensive.
While in motion in highway speeds my jeep grand cherokee 2015 began to stall and suddenly turned off . The truck would not acclerate once i turned it on and i couldn't change gears. As this occured i began to lose control and nearly crashed into traffic. This is not the first incident as this has occured severaal times each resulting in near fatal collisions. I have reached out several time to the jeep dealers who have already fixed the so called problem 3 times and keep telling me there is nothing wrong with the truck.
The contact rented a 2015 jeep grand cherokee. While the vehicle was parked on a slope, the vehicle shifted into drive without the brake pedal being depressed. The vehicle crashed into a metal post and the air bags failed to deploy. There were no injuries and a police report was not filed. The vehicle was not taken to a dealer or independent mechanic. The manufacturer was not made aware of the failure. The vin was not available. The failure mileage was 9,500.
The contact owns a 2015 jeep cherokee latitude. The contact stated that the vehicle experienced a loss of motor power. The check engine and service transmission warning indicators illuminated. The contact received notification of nhtsa campaign number: 16v529000 (power train) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the failure was related to the recall received however they were informed by other dealers that they had performed the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 43,796. Parts distribution disconnect.
Purchased jeep sept. 2015. Received notice of recall. Took in aug.2016. Never any problem until they updated it. Since then,it has went into park when trying to back up, when in n, refuses to go into park. After several attempts, finally does. Very concerned it will decide to jump into park when i'm on interstate going 65 mph. Took it in again and they ckd it out and said nothing wrong. I'm not convinced, at all. Called dealer i leased it from. He said make sure you brake first before engaging. Well, i've been driving since i was 16, have never just put into any gear before braking. The whole situation is very annoying and concerning . Now what?
The contact owns a 2015 jeep grand cherokee. While the vehicle was being parked, the vehicle began to roll forward and crashed into a big boulder and shrub. There were no injuries and a police report was not filed. In addition, the vehicle was towed to a tow yard and began to roll forward off the tow truck. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 9,000.
My jeep shifts rough while increasing speed.it jerks and hesitates when shifting gears.also the gear shifter moves very easily to other gears i.e. N, r, d while driving or even parked.
The contact owns a 2015 jeep grand cherokee. While stopped or in park, the vehicle's gear jumped into reverse and rolled into the water. The contact was able to stop the vehicle by depressing the brake pedal. There were no injuries and a police report was not filed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The vin was included in nhtsa campaign number: 16v240000 (power train). The failure mileage was 14,000.
The owns a 2015 jeep grand cherokee. While driving approximately 25 mph, the vehicle was upshifted and downshifted and jerked violently. The failure recurred numerous times. The vehicle was taken to a dealer where it was diagnosed that there was a design flaw with the transmission and it needed to be reprogrammed. The vehicle was repaired, but the failure persisted. The manufacturer was made aware of the failure. The failure mileage was 40.
The contact owns a 2015 jeep grand cherokee. While the vehicle was parked, the vehicle accelerated without warning and crashed into the contact's garage with a passenger in the vehicle. The passenger was not injured. A police report was not filed. The vehicle was not repaired. The contact received notification of nhtsa campaign number: 16v240000 (power train). The manufacturer was not notified of the failure. The approximate failure mileage was 15,000.
I purchased a 2015 jeep grand cherokee from a chrysler dodge dealership on june 3, 2016. That particular day, there were new 2016 jeep grand cherokee's but they were not for sale and had some type of "do not sale stickers" on them. The sales rep stated the new 2016 jeep grand cherokees were under recall and could not be sold until the recall was fixed. There was one pre owned 2015 jeep grand cherokee available so i asked if it under recall too and was told no so i purchased it. In or around september 2016, i received a recall notice for the vehicle. I was so angry and felt like i had been duped because i specifically asked about a recall and was told there was none. I did some research and learned there is no state law that requires dealerships to disclose recalls on pre owned vehicles; the state law only governs brand new vehicles not being sold. I felt defeated and let it go, until this month; when i decided to have the recall completed (at a different dealer). This made me angry all over again so i did additional research and located the nhtsa's 2015 consent order against fca usa and decided to report this issue to you for review. In the consent order, fca was supposed to "develop and implement a process to deter dealer sales of unremedied vehicle subject to recalls, regardless of whether new or used. In my case, that did not happen and i don't want this to happen to anyone else!my question is, does the consent order apply to my situation? if so, what are my options?
Vehicle rolls backward while shifter is in the park position
My 2015 jeep cherokee has approximately 6,000 miles on it.i've had it in 3 times due to the transmission surging, and is at the dealer again now.the car was surging between 45 & 40 and 25 & 20 mph when i slowed down.i took it into the dealer and they did some software changes.the car still surged at 30 to 25 mph, and sometimes with my foot off of the gas, it just kept going at 25 mph.after the dealer replaced the transmission, it was still surging at about 25 mph.they made more adjustments on it.the tech told me that it wasn't right when the car was cold, so he let it cool again, drove it cold, and he said it seems fine now.it's in the shop again after i found that it was still surging at 25 mph and now when the car is cold, when you step on the gas the car hesitates before moving forward.this could be a dangerous problem when pulling out into traffic.auto blog advised that there were no complaints on the 2015 cherokees for the transmission problems that were common in the 2014 models.maybe there have been other complaints since that article was last updated.i believe that there is still a problem with the 9 speed transmission.
The contact owns a 2015 jeep grand cherokee. While the contact's vehicle was parked, it independently switched into reverse and crashed into another vehicle. The failure occurred without warning. The air bags did not deploy. A police report was filed and no injuries were sustained. The vehicle was at the dealer where the failure occurred. The vin was included in nhtsa campaign number: 16v240000 (power train), but had not been diagnosed because the dealer refused to remedy the vehicle. The manufacturer was notified of the failure. The failure mileage was 6,245.
When driving for about 20mn after slowing down to go threw town and coming to a stop. I will start driving again and. Trying to get up to speed my jeep will not shift gears. I have been in neutral for several minutes before it shifts. This has happened several times. It has also hard shifted, and has had surged of power where it lunges a head.
I have had transmissions issues with my 2015 jeep cherokee from the first week i purchased it. I have had my jeep into the dealership to address this issues several times now. They have replaced the transmissions once, updated the firmware a couple of times, and are now just telling me "that's the way it is" and that i will just have to live with the problems. The transmissions jerks into gear a times, especially when accelerating after a near stop (spins the tires sometimes when it 'clunks' into gear), slips out of gear at times and 'clunks' back in (when traveling around 40 mph usually), and has also just quit functioning all together while trying to enter a freeway (had to pull over and stop/start car to get the transmission back). Every time i drive the car one of these issues can be observed. I am a very displeased long time jeep owner..
The transmission shift knob is difficult to use and does not go into intended gear or park easily.often i will stop the car, shift into park, and find that the car still moves after i take my foot off the brake ... Turns out its not actually in park.there is no intuitive way to feel that the shifter is firmly in the park position.this creates a dangerous situation.same applies with the button/knob to turn the car off.if i am stopped and push it, it seems like it should put the car in park and shut off it does not.i have parked the car and begun to exit on at least 10 occasions when the car moved.other drivers that have borrowed my car have experienced the same thing.this is my 8th jeep grand cherokee that i have owned or leased ... I have not experienced this problem with any of the prior vehicles.it is dangerous.
The contact owns a 2015 jeep grand cherokee. While driving 35 mph, the vehicle independently shifted gears without warning. In addition, the vehicle shuttered. The contact stated that the failure occurred after the vehicle was taken to be serviced per nhtsa campaign number: 16v240000 (power train). The failure recurred several times. The manufacturer was not notified of the failure. The failure mileage was 3,500. Updated 01/05/2017*ctupdated 01/17/17.
On many occasions, both my wife and i have experienced this vehicle not properly going into park when shifted from either drive or reverse.if you do not look at the shifter control and assume that it is in park, it will move (in reverse) unless you stop it and re-shift into park and look at the panel.i called several chrysler/jeep dealership service departments to check and see if there are any other reported issues and was told that they didn't know anything about the problem.this is going to cause an accident.
May 2016 our jeep gc rolled down the driveway and smashed into our garage. My wife swears she put it in park to exit the vehicle at the top of the driveway but it didn't go into park. She tried to get in to stop it and was almost pulled under the jeep as it rolled. Neighbor screamed to her to let it go and she did before she got hurt. Called the police, notified my insurance agent and my jeep dealer' who is a good friend. Jeep dealer informed me of a recall that was just issued for the electronic shifter not going into park. (s27) your 16v240000. I notified fca and asked why i was not notified of the recall. Took three weeks to get a copy of recall. The recall says" your vehicle may roll away if the engine is running, the parking brake is not engaged and the vehicle is not in the park position before exiting. Drivers may inadvertently fail to achieve the park position before exiting the vehicle.the electronic shift lever in your vehicle does not move like a conventional shifter." i had the jeep repaired and the damage to our house garage. Had the recall preformed on the jeep. They just flashed the computer so if the door is now open the transmission automatically goes to park. The recall says "fca will repair the vehicle free of charge but a permanent remedy is under development. If you have already experienced this condition and have paid to have it repaired fca will reimburse you." i know the $1000 deductible we paid to our insurance company to have the jeep repaired wasn't a repair to the shifter but there wasn't anything broken with it. It was just not properly programmed from fca in the beginning. I am trying to get our $1000 deductible refunded. If fca didn't have a problem, why were the jeeps recalled and reprogrammed. This could have been a catastrophic accident if someone was killed.we have owned 16 jeeps since 1981. I have all my records and communication.
I pulled into a parking lot, put the vehicle into park and left the engine running.i got out of the vehicle, when it started to roll backwards.i attempted to climb into the vehicle to stop it, when i fell to the ground and the left front tire of the vehicle ran over my pelvic area.i am positive that the car was in park at the time it started to roll away.
Ntsb:2015 jeep grand cherokee overland ecodiesel recall. Recal stated problems with the shift lever .
My jeep has now on 2 occasions at a high rate of speed lost all ability to accelerate-april 29 & may 1stwhile driving on a highway at 70mph in rush hour traffic the vehicle lost all ability to accelerate- it felt like the engine slipped into neutral-however it was still in drive-i verified this- vehicle rapidly decelerated - i barely got off the highway without being in a collision- vehicle then after being restarted was able to engage into drive again and move both forward & backwards dealership was unable to determine problem however upon taking the car home on may 1stsame thing happened again- this time with a eyewitness as wellmay 1 at 50mph- engine (still running) cut out as if it slipped into neutral -the vehicle still said it was in drivewhen the vehicle came to a full stop- the light for gear shift - changed & it read that jt was in neutral - simultaneously a message popped up (only after it was stopped) 'vehicle speed is too high to shift'of course we were already stopped and never tried to shift it anyway my jeep was manufactured in september 2014-this problem closely correlates with another recall that is limited to same jeep models made prior to july 2014see nhtsa campaign number 19v447(see link below)this is incredibly dangerous and the dealership seems to have no awareness of this problem in jeeps made in the same year as minehttps://www.consumerreports.org/car-recalls-defects/jeep-cherokee-recalled-for-transmission-issue/
The contact owns a 2015 jeep grand cherokee. The contact received notification of nhtsa campaign number: 16v240000 (power train). The contacted called the dealer to schedule an appointment several times, but they were unable to provide a reasonable time frame to complete the recall repair. In addition, while the vehicle was placed in park on an incline, the gear selector independently reversed down the incline and crashed into a fence. The driver sustained bruises to the knees and shoulders, which required medical attention. A police report was filed. The vehicle was to be towed to a dealer for further inspection. The manufacturer was notified of the failure and the contact was waiting on an investigation to determine the manufacturer's solution. The failure mileage was not available. Parts distribution disconnect.
Vehicle was put into park while running. The vehicle then started to roll backwards while still in park and then collided into another parked vehicle. While the vehicle was rolling backwards 3 other occupants proceeded to evacuate the vehicle before it collided with the other parked car. The evacuation of the vehicle left the doors open which, when the vehicles collided, left the doors of the rolling vehicle (the jeep) unable to be closed.*updated* the driver left the vehicle to go into a gas station, the shift indicator showed the vehicle to be in park.the vehicle started to rollaway, the two children and the adult passenger evacuated the vehicle as they thought it might roll into street traffic and be struck.a child was injured exiting the vehicle as the vehicle collided with another parked vehicle, and then continued on rolling into a ditch.a bystander jumped in the vehicle to try to stop the rolling and noticed that the shift indicator was showing the vehicle was in park.*smch....updated 04/25/16 updated 11/01/2017
When in motion, transmission downshifts to first gear. Engine races.
The contact owns a 2015 jeep grand cherokee. The contact stated that due to poor design of the vehicle, the shifter would easily shift into reverse instead of park. The vehicle was not taken to the dealer. The contact, who was a mechanic, stated that the design presented a safety issue but the vehicle was working up to specifications. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 5,500.
Vehicle begins the shift hard.slamming into gears then all lit guts on dashboard come on.car then looses all power including power brakes and power steering.it also states parking brake must engaged and emergency brake is disabled.vehicle was in motion on side street in neighborhood.going forward.after vehicle was stopped we have video of messages and all lights going.
The shift unit fails to positively enter the park position when shifted to that position. It has enter the reverse mode! this has happened several times. If the shifter is accidentally bumped to the neutral position while in motion such as if you arm is on the console and hard braking caused your hand/arm slide forward contacting the shifter putting the unit in neutral, the brake must be applied before the unit can be shifted back into gear. The vehicle will be still in motion! the unit is not user friendly in selecting a gear. You mustvisually assure you are in the desired gear. The dial knob system chrysler had in vehicles without a console was much more user friendly! this issue should be addressed! i believe several years back in the 70s ford had a similar issue with the car moving from park to reverse on its own. I personally know of one lady who was dragged by the car after the door knocked her down as the car went into reverse! these issues with my 2015 jeep have occurred several times since i have owned this vehicle.
After the purchase of this vehicle, on two occasions the car was in the park position [p], but, moved forward. During the first incident, my wife had parked the car at local store. When she went to leave the vehicle the car rolled into a nearby fence. During the second incident, the grand cherokee after being placed into park rolled into our yard. The problem with the car's park position does need to be looked at; for my wife or myself could have been injured if we had started to leave the car. In the first incident there was $1,000 in damage to the car. In the second incident there was no damage to the vehicle. Thank you for your help.
I was dropping off a dvd rental, i left the car running and pushed the 'return to center' shifter all the way up to the stop limit quickly and got out of the vehicle.my 23 year old son was in the passenger seat and yelled out "dad the car is moving"i jumped back in put my foot on the brake and watched the shift indicator as i slowly moved the shifter up so it indicated park.i have test driven the jeep grand cherokee 2016 and would like the redesigned shifter put in my car, it has a mechanical feel to it and i was able to be assured that the transmission was in the intended gear.
The shifter in this vehicle is not intuitive, sticks in gears and has poor tactilefeedback for desired gear.often the vehicle stays in reverse gear when pushed all the forward when parking from drive.in multiple instances i thought the car was in park and exited the vehicle with the car running to find it was still in reverse.the car started to roll backwards as i was getting out. Also, paddle shifters are erratic and do not shift when under high rpm.i complained to the dealer a few times only to be told "it takes some getting used to". This is a serious safety issue.i've owned 5 grand cherokees including the 2011 year with a perfectly functional and safe gear selector.
2015 grand cherokee - 6 cyl - transmission propblem- multiple occasions of hard & loud shifting in low gears - stuck in low gear - loss of power - poor mpg - check engine light on indicating trans. Errors - dealer has repaired / patched software 3 times and problems continue...
My vehicle's body was damaged due to it not going into park. I was backing a trailer into a garage and put it in park when it was stationary.when i got it, it rolled back, causing body damage.
The contact owns a 2015 jeep grand cherokee. While the vehicle was idling at a drive-thru, the transmission was shifted into park. Once the brake pedal was released, the vehicle lunged forward. As a result, the contact's vehicle crashed into the rear of another vehicle. A police report was filed and no injuries were sustained. The vehicle was towed to the dealer. The technician diagnosed that the transmission needed to be reprogrammed. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 1,600. Updated 05/18/16*lj
Pulling away from traffic light, transmission appeared to be stuck in either first or second gear, and would not shift to another gear. Attempting to accelerate (got up to 20mph)resulted in the engine over revving and the oil pressure to exceed 90 pounds. The check engine light did not come on.after turning off vehicle and letting it sit for approximately 30 minutes, drove the vehicle and everything appeared normal. Will be taking vehicle to dealer for diagnosis and repair.
Every time i drive the vehicle i have problems properly shifting into the correct gear, especially reverse and park. Sometimes the shifter doesn't move at all, sometimes it shifts too far. This problem is well known by jeep and they have done nothing except recognize there is a problem and suggest i use my parking brake and other unnecessary procedures in order to ensure i don't leave the vehicle when it is not in park and kill myself like anton yelchin did. I demand an immediate refund of the purchase price including the cost of taxes and warranty upgrades and interior/exterior protection packages purchased for this vehicle. It is absurdly difficult to operate and unsafe. I am driving children around in a defective vehicle that is killing people.
Subject: 2014 jeep grand cherokee gear shifter comments: i've been reading about problems with the poor design of the gear shifter on the 2014 & 2015 jeep grand cherokees. I own one of these vehicles. The design of the shifter is terrible! after several 'miss-shifts', (i stepped out of the vehicle, thinking it was in park, it wasnt!!) i know what to look for now (verifying gear position on instrument panel) and i always set my parking brake. I highly recommend that this vehicle be recalled and a fix be implemented. Jeep realized there was a problem as there was a redesign for 2016.
Leased car on 9/4/2015. Someone at dealership had been driving it so it had 4800 miles when i got it. On 10/3/2015, got in car, started engine, shifted car into drive and it revved but didn't move. Service parking brake lightcame on. I hadn't touched the parking brake. Turned car off and on again. Same thing...car wouldn't shift into gear, then got "service transmission" message and check engine light. Repeated turning car on and off several times, shifting. No response. Turned car on, put in reverse. Heard a loud thunk and the car moved backward. Put in drive, heard a loud thunk again, and car moved sluggishly forward. Limped home, car not responding as normal to pressure of gas pedal, praying i got there without the car dying. Called service at 8 a.m. At 9:30 a.m., went to leave house to take car to dealership. Backed down the driveway, put car in drive, no response. I thought i had gone down my driveway in reverse, but it must have just rolled down since we live on a hill. I turned car off and on again, put car in reverse. Loud thunk, like the bottom was falling out of car, and car lurched into reverse. Shifted to drive, another thunk and lurch. Pulled car to side of street and called chrylser roadside assistance for tow. Waited 5 hours for tow truck which came from another state. Really?! car is now at dealership, got call today 10/6 that the valve body on the transmission needs to be replaced and that it is a 7-10 day wait because the part is backordered. (after reading all these complaints, i now know why). I've paid two months lease on the vehicle, have been able to drive it for 3 weeks, and 500 miles. Current mileage is approximately 5300.
I travel for a living, own and operate many vehicles.i recently rented a grand cherokee for a week of sales in mo.the combination of the keyless ignition and electronic shift are very dangerous for the following reasons: to start, you put your foot on the pedal and push the button. No problem.the electronic shift does not have intuitive, detente or positive gear positions. It requires specific, counter-intuitive movements that must be learned, carefully executed and tediously watched:on two occasions, i put my foot on the brake and pushed the button to turn off the vehicle. Wrong! i came back to a vehicle that was still running. I also thought the transmission was in park 3 times when it wasn't and got out of the car only to have it start moving.one of those times the engine was still on. Another time it rolled back into a parking lot while i was visiting a customer.after 2 days i trained myself to be extra-extra careful when shutting off and exiting the car.no one should have to be that careful or go through an unnatural ritual to turn off a vehicle.i own and drive a manual transmission, an automatic and a motorcycle. I have driven throughout the us and europe. I have never experienced anything as potentially dangerous in a modern vehicle. ...updated 07/30/15
Recall# w58there is currently no fix for this. Our car stopped, will not start and had to be towed to the dealer which is where we found out about the recall. Even if there's no fix, shouldn't we the consumer been notified of a recall that poses a potential safety issue? i have no vehicle, with no fix and the chrysler refuses to provide a loaner vehicle. Our contacts with chrysler have yielded nothing but a promise for a case manager to call. Nothing. No vehicle, no fix, no loaner.
The contact owns a 2015 jeep grand cherokee. The contact received notification of nhtsa campaign number: 16v240000 (power train); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2015 jeep grand cherokee.the contact stated that while driving from a complete stop, the transmission independently shifted into the park position. The vehicle was restarted and it functioned as normal. The failure occurred only after the vehicle was serviced under nhtsa campaign number: 16v240000 (power train). The contact mentioned that the recall remedy was insufficient and scheduled an appointment with the dealer for the vehicle to be diagnosed and repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 36,200.
The contact owns a 2015 jeep grand cherokee. The contact stated that while the vehicle was parked with the engine left running, the vehicle reversed independently into the garage without warning and caused the rear window to fracture. The vehicle was taken to a local dealer cueter chrysler jeep dodge ram located on 2448 washtenaw ave, ypsilanti, mi, 48197, where they informed the contact that they would service the recall and repair the rear window. In addition, the contact stated that she never received the recall notification letter for nhtsa campaign number: 16v240000 (power train), however the vehicle was included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 28,000.
This 2015 jeep grand cherokee ecodiesel has an open recall for the egr system (recall w79).on december 29, 2020, the malfunction indicator light came on.i called the dealer (turnersville jeep) for an appointment on monday, january 4, 2021.the first available appointment was on tuesday, january 12 2021.this dealer kept the vehicle until friday, january 15.this dealer declined to repair the egr system under the w79 recall, but did replace all fuel injectors and the fuel tubes after finding the fuel injectors restricted.this dealer then cleared the dtc p026c-00 and performed a stationary regeneration.i picked the vehicle up at 5:15 pm on friday, january 15, 2021 and proceeded to road test the vehicle.after about 75 miles of driving, i suffered a exteme and sudden loss of power at approximately 7:30 pm; the dash indicators included the malfunction indicator lamp, an error regarding the throttle body, and an error that the oil pressure was low.as i coasted to a stop, smoke began to rapidly pour from the hood cover and began to enter the cabin through the hvac vents.i vacated the vehicle immediately and under some duress.the smoke continued to billow from the engine area of the vehicle and i could see it continue to enter the cabin.at approximately 9:00 pm on january 15, the vehicle was delivered by flatbed to pellegrino jeep.i spoke with the pellegrino jeep service department on saturday, january 16, 2021, but they were unable to provide a commitment to examine the vehicle.i opened case #78239258with fca (jeep) us llc customer service.as of january 20 at 11:30 am, i do not have feedback on this case.the dealer has also provided no commitment to examine the vehicle.i believe this vehicle suffered a failure due to the inability of fca and it's dealers to remediate recall w79.
The contact owns a 2015 jeep grand cherokee. After parking the vehicle and returning to it, it was discovered that the vehicle had shifted independently into reverse and crashed into another vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 56.
Received a recall 1 month go but the dealer cannot repair-no parts!!recall w58"a loss of motive power can result in a vehicle crash without prior warning"now i am frightened to drive to work but no way to get it repaired???
The automatic transmission downshifts harshly with a bang.up shifts are also harsh at times.transmission software has been updated twice but the issue continued. Recently the transmission valve body was replace and the issue has gotten much worse.my jeep is currently back at the dealership.
The contact owns a 2015 jeep grand cherokee. The contact stated that after the gear shift was switched into the park position and the vehicle was parked, the vehicle rolled backwards independently. As a result, the vehicle crashed into a brick wall. The contact mentioned that the failure occurred after exiting the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 300.
The contact owns a 2015 jeep grand cherokee. While the electronic shifter was in park, the vehicle independently moved backwards and struck another vehicle. There were no injuries and a police report was not filed. The vehicle was taken to the mechanic who stated that the rear passenger side bumper was damaged and needed to be repaired. The vehicle was repaired. The contact received notification of nhtsa campaign number: 16v240000 (power train). The manufacturer was notified of the failure. The failure mileage was 15,823. Vin tool confirms parts not available.
The contact owned a 2015 jeep grand cherokee. While the vehicle was in the park position, it voluntarily shifted into reverse and rolled into a lake. A police report was filed and there were no injuries. The vehicle was destroyed. The manufacturer was notified of the failure. The failure mileage was not available.
The contact owns a 2015 jeep grand cherokee. The contact stated that while driving at various speeds, the transmission would erroneously switch to the sports mode and a wining noise would occur while accelerating. Also, while accelerating the vehicle would jerk and vibrate. The vehicle was taken to the local dealer frontier chrysler located at 5801 tx-327 spur, lubbock, tx 79424 who was unable to determine the cause of the failure. The vehicle was later taken to an independent mechanic who diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 20,000.
I have a 2015 gran cherokeewhile parked in my garage the jeep rolled forward hitting the garage doors , called chysler was told there is a recall but i'm not doing it right ? i asked , what placing the car in park? or buying a car that is a safetyhazard !!!, we should have been warned this car was going to kill someone.!!!!
After coming to complete stop (at a gas pump), put transmission into park, i stepped out of vehicle, within 10 seconds the vehicle began to slowly rolling backwards. My vehicle struck another vehicle causing damage to both vehicles.now being more aware of this incident, i am very careful to assure both gear indicators- shift knob and display on dash- display "p", and check vehicle physical position for movement.i have noticed there is both a lag to change display and not a positive indication of the park position when changing gear.
2015 jeep grand cherokee.consumer writes in regards to refusal of compensation for repair damages to vehicle transmission defect.new software has been installed to create an "auto park" feature.the consumer stated he thought the vehicle was in park, but in fact it was in reverse and the engine was running. The vehicle hit a mailbox, which resulted in bending and denting the door and fender.
I've reached out several times for the last 2 years with my transmission issues with my jeep. I was told for the majority of the 2 years that nothing could be done to fix it or that it was just the way the car drives. After getting chrysler/jeep involved at the dealership and having a case manager who was absolutely useless, somehow after 2 years they magically realized there was something wrong with the transmission. They had the car for over a week and when i got it back, it was about 50% better. I assumed that was as good as it gets since jeep doesn't really fix anything. As of the last week or so the car is now worse than when i took it in. It hard shifts from first to second gear then it hard shifts down from 3rd to 2nd when stopped and then stutters forward. The shifting is erratic and when stopping and then needing to accelerate the car just hesitates like it doesn't know what to do. Which has caused me to almost get hit by another car several times. It is a liability not only to myself but to other people. It hesitates on the interstate when accelerating and left me in a situation where i was stuck between two semi trucks and the car basically stalled out. It should not be driven or on the road. Im going to be killed in the car. I do not trust that jeep knows how to fix the car or even has a fix for the issue at this point. Ive done research and it seems that its a known issue with the 2015 transmissions. I have given jeep several chances to make the situation right and now i;m done dealing with it. Now its a matter of how much value jeep puts on a human life. How many more lawsuits will jeep have because of this vehicle before something is done.
The shifter began jumping out of gear about october, 2020...when i would put in park getting out it had moved back to drive and i had to quickly get back in and put back in park. There had been an earlier re call, took to dealer ship and they supposedly fixed whatever problem was. At time of recall i did not have any problems. As time wore on i began to have shifter problems. The light on shifter began to go off and on and it getting out of shift became more frequent ...took to dealership in southaven ms...service mgr said there had no complaints...my research showed different...he said they would have to replace place but back order...this was in november. It is now january, 21 and i am still driving and the shifter is still on back order, according to landers jeep they know when they will be able to replace with corp saying that 357 shifters so far are on back order...that is all that they would do....this situation is not only dangerous but scary...chrysler continues to shove under the rug issues with the shifter and doesn't seem to care about customers who need more than just lies and blank stares.
The contact owns a 2015 jeep grand cherokee. While the vehicle was backing up, the shifter became inoperable. The vehicle was taken to a dealer where the failure could not be determined. The manufacturer was notified of the failure. The failure mileage was approximately 8. Updated 06/15/16*ljthe consumer stated it took multiple tries to get the e-shifter into the desired position. The shifter then returned to neutral making it difficult to see when the shifter was in the desired position.updated 06/20/16.
We had our 2015 jeep grand cherokee worked on to repair the issues per nhtsa recall # 16v-240. Recently, the jeep alerted me as i was driving at a speed of approx. 35 mph that the "autopark has been disabled." my dealer is unable to figure out why this recall/software update has failed and rendered the "additional mechanism to mitigate the effect of operator error in failing to shift the monostable gear selector into park prior to exiting the vehicle" currently useless.
My jeep stalled in 50mph traffic causing a horribly dangerous situation. I barely coasted to the side of the road, and it wouldn't restart. I had it towed to the dealer where i was later told my tone/reluctor wheel had broken resulting in loss of signal from the crankshaft sensor so the vehicle shut down.
The vehicle recently rolled away after being placed into what i believed was "p" park.the electro in transmission shifter does not seem to function properly and fails to provide certainty as to when the vehicle is truly in park.the incident happened in my driveway and fortunately nobody was hurt in the incident. I have had electronic shifting cars before and this has never been an issue.the salesperson did mention that the 2016 models were going back to a traditional shifting mechanism, so he obviously knew of the issue.unfortunately, i did not pick up on this during the sales process. This issue absolutely needs to be repaired.
I backed up to a parking stall and shifted transmission in what i thought was park. But the transmission was still in reverse. When i was exiting the car, it started to move backwards. I hit the brake pedal, but the car hit a post. There was some damage to the rear bumper.
I have a 2015 jeep grand cherokee with a monostable gear shifter.numerous times i have had the car go into an undesired gear.on october 20, 2015, i drove the car into the garage to park it; i placed it in what i thought to be park, exited the vehicle, and then the vehicle (in reverse) started to drive out of the garage. I was caught between the door and car and unable to get back in due to the speed of movement.as the car backed out, the door caught on the main support column to the house and bent backwards; eventually the door hinge gave out and the car cleared the garage. Once in the driveway and with the door out of the way, i was able to run fast enough to get into the car and stop it before it drove into the house across the street.the car had enough speed to screech when the brakes were applied.my shoulder and arm were badly bruised but i did not seek medical attention.the house damage was mostly minor; we are awaiting an inspection to verify the column's integrity.the car damage was substantial, requiring a new door and two new panels.my insurance company, usaa, covered the damage (minus deductible).my brother had a similar experience in a chrysler 300 with the same shifter, he backed into another car when he thought the vehicle was in park. My wife has made the mistake on our jeep a number of times as well, but she had not gotten out of the vehicle completely before noticing the error.
After putting the vehicle in what i thought was park in my circular drive, i hit the power button and exited the vehicle.it must have been in neutral because when i turned around to go back to the car to figure out what was going on with the noise, i saw my 10 year old pull the transmission into drive from the back seat.the car started moving forward at an angle (the wheels were turned due to circle drive) and i had to run to get it.after i got in the car and before i could get my foot on the break, my left leg that was still outside the door was smashed when the car swiped a tree and the right side of the car hit a rock.i was told the damage was over $1300 to repair.i did not seek medical treatment for my leg.
Vehicle was stationary, in park with engine idling.standing outside of vehicle, i opened door to reach in to turn ignition off.as soon as i hit ignition, car accelerated forward dragging me about 10 yards.i was not in vehicle and held on to steering wheel and open door to keep from getting run over.it collided with vehicle parked in front of me, luckily in an empty parking lot and no one was injured.there is surveillance camera on site and this incident was captured on video.witnesses were present and co-workers viewing it were frightened by it...car seemed to have a mind of its own.
After a complete stop and placing the vehicle in "park", turning off the engine and departing the car, the car comes out of park and into neutral and starts rolling. The stability control light comes on. Sometimes the instrument panel goes blank while driving.
After reversing out from a parking spot, i used the electronic shifter to put the vehicle in park (by nudging the shifter forward with foot on the brake) so i could quickly retrieve something from the ground; as soon as i exited the vehicle, i felt it pull away, apparently in drive (which would have required me to nudge the shifter backwards), and it rolled forward and struck a fence post before i was able to get back in and get my foot on the brake. This damaged the front bumper and trim, requiring repair by a body shop. The brand new vehicle was purchased only 9 days prior to the incident.
The contact owns a 2015 jeep grand cherokee. While parked, the vehicle unexpectedly rolled across a five lane street, crashed into a stop sign and an unoccupied parked vehicle. A police report was filed and no injuries were reported. The driver side of the vehicle sustained severe damages. The vehicle was taken to the dealer, but they could not duplicate the failure. The exterior damages were repaired. The manufacturer was notified of failure. The approximate failure mileage was 2,000. ....updated 04/25/16
When placing the car into park, thought it had gone into park when in fact the car was in neutral. As i went to leave the car, it started to roll a bit. Luckily, i was able to jump back in the seat and stop the car. The display light on the shifter, depending on the light is difficult to see as well as the shifter itself being hard to tell what gear you are in because of its position. This is a major safety issue. I am soon to have a baby and i am very concerned about this and want to turn this car back in before something serious happens! chrysler needs to let folks turn cars back in and walk away before more injuries occur. I do not want to continue my lease on this car. I make my payments every month on a car i thought was safe and this one surely is not!
The contact owns a 2015 jeep grand cherokee. While the vehicle was in park, it began to reverse without warning. The failure recurred. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The vehicle was included in nhtsa campaign number: 16v240000 (power train). The approximate failure mileage was 523.
After parking my 2015 in the driveway, turning the engine off and exiting the car, the vehicle began rolling down the driveway.our 12 year old son was outside and alerted me of the rolling vehicle and instinctively ran to try to stop it.i was able to get him away from the vehicle and get back into the vehicle to stop it before it crossed the street.there is a known issue with the shifting on this model.a recall was issued.this incident occurred after the recall work was completed on the vehicle.i backed the car back into the driveway and ensured the car was in park, engine off, door open and again, the vehicle rolled forward several feet.i started the vehicle again, backed it back up into the driveway, made certain it was in park and since we had some icy conditions, i asked my son to verify the passenger side wheels were rolling and not sliding while i watched the driver side wheels.we confirmed that all 4 wheels were rolling.i again backed the car up, set the parking brake, put a block in front of the wheel and took my car to the dealer the next morning.the dealer could not re-create the issue.they verified the recall was properly completed.they contacted chrysler.chrysler said that unless it could be duplicated, they could not do anything.this could have had a catastrophic consequence if someone had been in front of the runaway vehicle.the technician at the dealership had been told that there was a mechanical issue that could cause this roll-away, but since they could not re-create the problem, chrysler would not fix it under warranty.i certainly hope that no one is injured or killed due to chrysler's negligence in getting to the root of this problem.
Saw articles this week regarding nhtsa investigation of transmission shifter in 2015 jeep grand cherokee. While i am not concerned for my safety (as i have learned to keep foot on break until i locate one of the indicators that shows park while i keep pushing the shifter forward) i am concerned every time boca car wash parks my vehicle next to federal highway in downtown boca raton after going through their wash; or when a restaurant valet parks my vehicle. Unless you know this shifter, you eventually will step out when it is in reverse. Just a matter of time. Maybe the owner could be deemed responsible to make multiple attempts to get his vehicle into park with this quirky shifter, but not the valets or other people who may drive the car.
Service shifter message appeared at 62,000 miles upon starting engine and shifting into any gear or turning on cruise control. Will go away after approx. 5 seconds but occurs every time the car operates. Is not showing any error codes and appears to be a recurring issue for many owners and related to wiring harness and shifter.
After we purchased the jeep grand cherokee it was taken in for a recall for the tcm, to be serviced and have the power steering fluid checked for leaks due to the well being empty. We were then told when we picked up the vehicle and the power steering well was dry that all jeeps are like that. After questioning that statement the tech went to vehicle and filled the well. After the dealership replaced the part, the vehicle will hold for 2 to 3 seconds thenbegin to roll back for 10 to 30 feet depending on the grade of the incline when in drive.it is an automatic with the hill start assist which does hold the brakes for the allotted time. The recall was for the vehicle to go into park if the driver takes off his seatbelt and exits the car in gear. That does work. The jeep will continue to roll until it jerks itself into neutral then stalls the motor, it will continue to roll if the brake is not applied. Chrysler and the dealership continue to say that all vehicles (automatics) will roll back on an incline in drive and not stop until you apply the brake no matter the distance. We have discussed this issue with multiple chrysler certified mechanics and they have stated that under any circumstance no automatic transmission should roll back more than a foot. The manager of the service department stated that all vehicles roll back no matter the distance. I stated my kia soul does not even move an inch backwards in drive on an incline, he responded with"yes it does". He then stated that "due to the lemon law we can not guess what is wrong, if we are fix it three times you can return the vehicle and the time we have put into your jeep we are not getting paid for ". He also stated that our jeep does not idle high enough and can not be adjusted and chrysler says we are responsible to have control of the vehicle at all times. We don't want to return the jeep we want it safe.
The contact owns a 2015 jeep grand cherokee. After the contact recently purchased the vehicle, the dealer indicated that the power train recall needed to be completed. The contact was advised to schedule a repair appointment as soon as possible. The contact was uncertain as to why the recall repair was not completed before the vehicle was sold. The manufacturer was not notified. The nhtsa campaign number was not provided. The contact had not experienced a failure.
Placed vehicle into park took foot off the brake before turning vehicle off. Vehicle then began to drive forward striking concrete barrier at fuel station.minor damage to front bumper of vehicle.
The contact owns a 2015 jeep grand cherokee. While driving 10 mph, the vehicle shifted into a lower gear independently. The failure was intermittent. The vehicle was taken to be diagnosed, but was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 13,600.updated 09/22/16*lj
The contact owns a 2015 jeep grand cherokee. The contact stated that while driving approximately 20 mph, the vehicle hesitated in a jerking motion. The failure recurred numerous times. The vehicle was taken to the dealer three times. The technician informed the contact that the vehicle was functioning as designed. The contact no longer drives the vehicle because of the potential safety hazard. The manufacturer was notified of the issue. The approximate failure mileage was 20.
I experienced the problem reported in the news article regarding the confusing chrysler jeep electronic shifter. I left my car running and thought i had put it into park.i walked around the car and went into my house for 5 minutes. When i came out the car had rolled down a driveway into a neighbors yard causing nearly $10k in damage.
Had jeep recall performed for the auto park issue. Since the recall, the jeep has tried to engage autopark four times while in motion. The first time we were 30 miles from home, merging on to freeway. Jeep went in to neutral, display read 'vehicle speed too fast to shift i to park'. Obviously not trying to shift into park as i merge in highway traffic! stopped in side of road, vehicle would not shift into park. Set ebrake, had vehicle towed in. A few weeks later, transfer case internally exploded. June 19th wife was going through an intersection, vehicle went in to neutral again. This time display says ' autopark disabled. She coasted in to a parking lot, shut car off, stated it and everything was ok. Four days ago wife was backing out of driveway and jeep slammed in to park, on its own. She tried pulling forward and it slammed into park again. Autopark once again tried to engage itself. This feature should only happen when speeds are 1.2 mph or slower,or if at higher speeds, it should shift transmission into neutral. I'm scared to drive this jeep now. If it's slamming into park at 10 mph, what's to prevent it from doing it at 65/70 mph?
The contact owns a 2015 jeep grand cherokee. While the vehicle was in reverse, the gear shifter independently switched into the neutral position. The vehicle was taken to the dealer to be diagnosed. The technician was unable to duplicate the failure. The vehicle was included in nhtsa campaign number: 16v240000 (power train). On several occasions, the front driver seat readjusted independently. The contact stated that the seat adjustment warning indicator illuminated only when the vehicle was in park. The manufacturer was notified of the failure. The approximate failure mileage was 11,000.
The contact owns a 2015 jeep grand cherokee. The vehicle was equipped with the push to start keyless ignition. The gear lever was shifted into park and the push start ignition was engaged.the contact exited the vehicle. After returning, the contact discovered that the engine remained in operation. The failure recurred on five separate occassions. In addition, the vehicle independently shifted into reverse. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 5,000.
2015 grand cherokee altitude- 3.6l. Just hit 95000 miles and suddenly car continues to up shift to 8th gear even at lower speeds. When accelerator is depressed, car will downshift but with no acceleration depressed, car will move all the way to 8th. Downhill, trans won't shift beyond 3rd gear likely to engine braking only. This is my 5th jeep and my 4th time dealing with this issue across my jeeps.
The contact owned a 2015 jeep grand cherokee. While parked in a parking lot, the contact's vehicle rolled away and another vehicle crashed into the rear of the contact's vehicle. The vehicle was destroyed and towed to an undisclosed location. A police report was filed and there were no injuries. The manufacturer was made aware of the failure and stated that the vin was included in nhtsa campaign number: 16v240000 (power train). The failure mileage was approximately 6,000. Updated 08/30/16*ljconsumer stated vehicle had rolled off the lot and was struck by a semi. Dealerstated that there was no evidence of a malfunction which would cause the vehicle to move by itself. Consumer stated do not agree with underlined statement. The policeman who did the report was told that the vehicle was turned off in park position. Updated 6/11/18
I have a 2015 jeep grand cherokee with 49,000 miles. In a three day period the transmissions started to have problems shifting a total of five times. It would violently start to shudder while in motion at highway speeds and nearly caused a terrible accident. I had to bring vehicle to complete stop on highway and restart. I took the vehicle to planet jeep in flagstaff, az for check as it is still under warranty. I was told that they cannot re create the issue and if they have to remove transmission pan to inspect i will be liable for cost of repair. I called fca customer service two times and they do not return my calls. I feel this is a dangerous problem that has potential for death or serious bodily injury and am not sure who to turn to at this point.
For vehicle with vin number [xxx], after a vo8 flash of the ecu due to emissions recall settlementthe car has serious "lag" in acceleration from the stop position. This is a safety hazard as the lag creates a collision risk from on-coming traffic.currently the manufacturer does not have a solution for the software update that has caused the safety hazard.information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
While in "park" and idling, the vehicle rolled forward and struck objects 20 yards away causing $1500 worth of damage to the right front bumper.my wife parked the car and had exited the vehicle, when after a about 30 seconds, it rolled forward and struck headstones in a cemetery.the car still indicated it was in "park" when my son rentered the vehicle...updated 05/02/16
After placing my vehicle in park on a flat surface parking lot and got out of my vehicle it started to roll back striking another car. It caused minimal damage to the rear bumper which costed me $200.00 to replace. I notified the dealt who stated its was user error at the time. Now i'm starting to see and hear about other customers complaining about the same problem, so i know for sure it wasn't user error. This issue continues to happen as i have to double clutch it twice for it to read parked. I pay to much a month for a vehicle that could cause death, injury or addition damages that's unacceptable.
The contact owns a 2015 jeep grand cherokee. While driving 35 mph, the vehicle independently engaged the sport feature and revved rapidly. The vehicle accelerated rapidly as if it were in overdrive. The failure recurred intermittently. The vehicle was taken to the dealer where it could not be diagnosed, but the cause of the failure was not found. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 70. ....updated 08/29/16 updated 08/30/16.
I have a 2015 grand cherokee that has been in for the rollaway recall.tonight i pulled into a parking lot, got out of the car quickly to see how far i pulled in, and the car started rolling backwards.i thought the car was in park but in turn it was not.the car was in reverse.previous to tonight i've had this happen and as soon as you let go of the brake, if the door is open, the "auto park" kicks in and the vehicle goes into park.that did not happen.i was able to catch the car before it went to far and get it in park.after that incident i took videos on the behavior.repeatedly going from park, to reverse, or drive with the door open, taking my foot of the brake and every time it rolled and auto park did not apply.turned the car off and on a few times and still, no auto park. The videos are to large to fit into the 5 mb limit but can be sent by any other means you have available or here is a link to them on onedrive.https://1drv.ms/f/s!airasnb8ajcyg1xqr6wwntqyirj8i do not feel safe driving this car as the recall does not work.if a satisfactory fix cannot be made i would like to discuss what options are available to me.thanks....updated 11/13/2017 the consumer stated the another trigger for the auto park was wearing a seatbelt. The seat belt has to be off, not in park, and the driver's door open in order for it to work properly. This seemed to be the intended behavior so, the consumer would like to have the complaint disregarded.updated 11/30/2017
Transmission cannot be placed from neutral into drive if the vehicle is moving.the vehicle and driver was in a car wash (delta sonic) being moved by an automated conveyor system.at the end of the car wash cycle, the driver is instructed by car wash lights to move the car forward out of the car wash bay.however, the car is still in motion and the transmission cannot be placed in drive.braking the car to a full stop allows the transmission to be placed into drive, however, the conveyor system continues forward causing the car to jump out of the conveyor rollers.this places the car in jeopardy of being struck by the following car still progressing in the conveyor.also, while driving forward out of the car wash bay, the vehicle must now progress over the conveyor rollers and hopefully not off the sides of the conveyor.testing the car on flat and sloped pavements shows that with the car in neutral, stopped and not moving, the car can be moved into drive.with the car in neutral and rolling down a sloped pavement, the transmission cannot be moved from neutral to drive.there is no mention to the owner that this condition exists and could potentially result in an accident.
Vehicle rolls forward while in park. Shift selector is in park and the vehicle rolls. Marked crash due to one instance where it rolled in to the house deck. No damage to either vehicle or deck other than minor scratches. This has happed several times and i have a video of the vehicle rolling while shift selector is in park.
The contact owns a 2015 jeep grand cherokee. The contact stated that the service shifter warning light illuminated. The contact stated that while idle in the driveway, the vehicle suddenly beganto drift backwards. The contact stated that the driver was able to depress the brake pedal and stop the vehicle. The contact took the vehicle to the dealer (antioch chrysler dodge jeep ramaddress: 105 il-173, antioch, il 60002 phone: (847) 395-0200) who diagnosed that the vehicle's shifter needed to be replaced. The vehicle had not been repaired as of yet. The manufacturer was made aware of the failure and informed the contact that the shifter was replaced under a recall covered by a two year warranty in the past. The approximate failure mileage was 46,000.
The contact owns a 2015 jeep grand cherokee. While idling, the vehicle indepedently shifted out of park and rolled backwards. As a result, the vehicle struck a pole and kept rolling until it crashed into a fence on the top of a boulder. The vehicle was towed to an independent mechanic and dealer, but was not diagnosed. The manufacturer was notified of the failure. There were no injuries and a police report was not filed. The failure mileage was approximately 2,000.
A "service shifter" messgage flashes across the dashboard screen and the lights on the shifter do no light up.
The contact owns a 2015 jeep grand cherokee. While driving 60 mph, the vehicle independently shifted into neutral when the gear shifter stick was in drive position. In addition, the vehicle dropped down in gears independently without warning, which caused the vehicle to slow down abruptly. The failure recurred whenever the vehicle was operated. The contact stated that the vin was included in nhtsa campaign number: 16v240000 (power train) and referenced the recall to the dealer. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 300.
After 3.5 years of no problems, our jeep has been back to the dealer service every month since august 2018.currently at service since 1/14/19, 15 business days. In august: pulled into a parking spot and the wipers started, could not turn them off different messages flashed 'no bus',and various other msgs. Check engine light was on. Took in to dealer the next day. Recalls were performed. We felt, our problems had been solved. They were not. September: arrived at my son's school 7:15 a.m. Wipers started, chiming started, messages flashed, tire pressure flashed. Turned engine off, restarted problem solved. October: on baltimore beltway with my son's carpool in the car, we were in rush hour traffic crawling along... Wipers start, chiming, messages flashing 'service electronic throttle control' and others... Then car started lurching and lunging somehow got it limping into the dealer... Podded it and it threw over 480 codes. In service for 10 days. Alternator replaced, did not help. November: arrived home after an 1.5 hour trip, chiming started, messages flashed. But this time as i reversed into driveway, car threw itself into park. December: again driving car pool of young teenagers, exited baltimore beltway, wipers start, chiming, messages, 'serviceelectronic throttle', 'auto park disabled', service shifter, etc. Engine revving but we're barely moving. There was nowhere to safely pullover and i have no idea if any of the exterior lights are working. I had to make a lady turn to get out of traffic. We barely made it. This last episode was the last straw. Our dealer's service department has been nothing but helpful. They have, with my permission driven the vehicle with diagnostic equipment hooked up, they've put over 600miles on my vehicle, but i don't care because i'd like it fixed. They've tried to replicate for 15+ days w/no success.i do not feel safe in this car.
My transmission make a high pitched squeal anytime i am going up a mountain side or even on a slight hill if i am going over 2.5 rmps.it also has difficulty downshifting and upshifting a slower speeds.shifts very rough and sometimes feels like the transmission is going to fall out.i also have had it where i need to speed up to avoid a hazard only to have the transmission bottom out for a second or two and not kick into the motor.so i don't speed up.i just kind of keep going at the same speed.i only have 22,000 miles on it but it feels like the transmission is from and 1960's car.this should be investigated.i believe that the transmission that was installed on these models was a newer type that jeep just started using and i can see from my own internet research that there are many many complaints regarding this model of transmission.
I purchased a brand new 2015 grand cherokee late last year, and i've been having issues with the shifter since day one. I was driving on the freeway coming home from work and the gear slipped out of place. I've been down to the dealership to complain about it but of course they don't care. It really hurts my feelings that we paid this much money on a care i feel absolutely unsafe in. The shifter doesn't stay into park, and i work from my vehicle as a delivery driver. So a lot of the times i have to be quick and swift, and it's been to many times when my shifter slips out of place. My shifter doesn't lock at all, when i try and put it into gear. I'll be getting ready to drive out a gas station and my suv shifter won't even stay in drive, it'll be neutral . I'll have to click a few times for it to try and stay in place.
The contact owns a 2015 jeep grand cherokee. While driving 5 mph, the shift lever failed without warning. The contact mentioned that if the brake was not engaged, the vehicle would roll away. The failure recurred multiple times. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 11,000.
The contact owns a 2015 jeep grand cherokee. The contact stated that the vehicle was taken in for recall repairs associated with nhtsa campaign number: 16v240000 (power train); however, the safety remedy was not completed. The contact was informed by the dealer that the component for the recall was not going to be repaired, and they would repair the vehicle to disable starting if there were any doors ajar. The contact did not feel safe driving the vehicle. The manufacturer was notified of the failure and no further repairs were made. The failure mileage was 21,434.
Several issues with automatic gear select shifter:1) i have had 2 roll-aways where the gear shift was firmly placed all the way forward, car left running to step out and load vehicle, car was not in park.2) twice while driving car inexplicably shifts to neutral.will not shift back into gear until vehicle is stopped, button on gear shifter is pushed, and then it will go into drive again.3) i was in a challenging traffic situation where i needed to quickly move from drive to reverse, however i was able to engage park, neutral, and drive, however i could not easily find reverse.i ended up causing quite a traffic concern, and was flashed the blue lights by a policeman who asked if i was having problems, then moved me along with a frown.i have owned jeep products for the last 5 years, and have had no issues until i bought this year's vehicle.the shift knob is a real problem.i am not a complainer, however this is a major safety issue.it terrifies me to drive this vehicle.i have gotten just lip service from the dealing, saying they can look at it when they get a chance, and maybe schedule me in later this month.this is unacceptable.please help.
Received a recall for the transmission on my grand cherokee took it to the dealer for recall but work was not done called dealer and jeep chysler to complain but all i get is a run around i will not bring it back to herb chambers in danvers ma they don't care if the car is unsafe to drive they got you to buy this garbage they got there money was told to take it some where else they would no take a look at the car and i cant bring it back anywhere else till a regional mgt approves it. The vehicle is unsafe to drive
Jeep shifts down to first gear automatically from higher speeds 30 to 50 mph without warning,racing engine erratically @ high rpmsthis has happened 10 times in the year we have owned it.2 different dealers have tried to find root cause with no answerwe are afraid to drive it filed a star case with chryslerstarted between 10k miles to current 33k
I continue to have service shifter and check engine issues with my vehicle, which have been ongoing for the last three years.this has occurred while stationary, in motion both on city/neighborhood streets or on the highway.it's happened while turning and in park.when the check engine and service shifter lights come one, in many cases the car goes into limp mode and i lose the ability to accelerate, which causes a severe safety risk if it occurs while turning or going down the highway. Many times my dashboard will go completely black for seconds and my wind shield wipers will turn on.my car has been in the dealership for service related to this issue for 180 days over the past three years and they are unable to resolve the issue.they have replaced the steering control module, the tcm, the telemax communication module, the transmission, and the shifter, but the issue always comes back. Over the last six months the issues have gotten worse and the vehicle is getting more unsafe to drive.based on my research there are a significant amount of these issues and fca should take action.
Vehicle was being parked in my garage moving slowly forward with no application of throttle and began to suddenly accelerate. Standing on the brake would not fully hold it and it went into rear wall .
The contact owns a 2015 jeep grand cherokee. While the vehicle was parked, it rolled away independently and struck a tree in a parking lot. The manufacturer was notified of the failure and a third party investigator arrived to determine the cause of the failure. A police report was filed. The vehicle was towed and repaired by the insurance company. The approximate failure mileage was 5,812.
The contact owns a 2015 jeep grand cherokee. After switching to the park position and exiting with the engine running, the vehicle suddenly drove forward and struck a second vehicle. The contact sustained an injured right arm. Medical attention was not required. The vehicle was taken to the dealer who was unable to duplicate the failure. Also, while driving at various speeds, the collision avoidance system randomly activated and caused the braking system to abruptly stop the vehicle. The vehicle was taken to the dealer who was unable to duplicate the failure. The manufacturer was not notified of the failures. The vin was not available. The failure mileage was 1,000.
On april 23rd at 9:28pm i was driving my jeep grand cherokee 2015 on a highway at approximately 45mph when suddenly the transmission slipped to neutral without any human interference. I tried shifting it back to drive but the transmission did not respond. The jeep lost momentum very quickly and came to a complete stop in the highway. As soon as it went to a complete stop it locked itself in parking position and l lost all ability to put it back to drive.i turned my blinkers and emergency lights on, but one minute later i got rear-ended by a car traveling at 50mph.my jeep grand cherokee 2015 got totaled and i was taken to the hospital in stable condition.i was in a bad collision due to the jeep slipping into neutral and locking itself in parking.i lost all ability to control my jeep. The jeep got towed to a safe location. Two weeks later, we needed to move the car to another area for the insurance inspection.the car turned on and moved, yet again when the car gained velocity, the gear slipped to neutral and again came to a complete stop it, locking the transmission in the parking position. I always took my car for regular maintenance and it was a very well kept jeep grand cherokee 2015.
Service shifter warning
The contact owns a 2015 jeep grand cherokee. While the vehicle was parked in front of a store, it rolled forward into the store and a fence. There were no injuries and a police report was not filed. The manufacturer was notified. The vehicle was not repaired due to lack of parts. The approximate failure mileage was 2,021.
Jeep grand cherokee diesel, after v08 recall (diesel exhaust issue), car now will lag, and fail to accelerate at lower speeds under load.acts as if it will stall.dangerous in that it fails to respond to acceleration input under these conditions, usually around 20-25 miles per hour. When this occurs, car makes two very short and faint buzzing noises from the engine compartment.car did not do this prior to the v08 diesel recall software fix.this is an ongoing problem, car has been to shop several times, and everything checks out as being normal.
2015 jeep grand cherokee.consumer sent additional correspondence. The consumer stated the vehicle had transmission related defects that could cause temporary loss of control. Updated 11/22/2017
The contact owns a 2015 jeep grand cherokee. While parked, the vehicle independently rolled away and crashed into a parking sign and a building. The air bags did not deploy. A police report was not filed. There were no injuries sustained. A dealer was not made aware of the failure. The manufacturer was made aware of the failure and provided the contact with case number: 337-98083. The failure mileage was 20,000.
A week prior to the major issue the vehicle was showing signs of mechanical problems. These problems included the wipers turning on when they were in the off position, simultaneously the radio cut out (this happened several times that day). The next day while driving to work at 6:30am the interior lights on the dash and doors blinked on and off several times. I contacted the dealership that day but was not able to get an appointment right away. Four days after this all started i was driving the vehicle going about 40 mph and slowed down to about 10-15 mph to make a right turn into a parking lot, i went to give the car gas to complete my turn and realized that the car had lost power. I coasted into a parking spot and looked down at the evic screen to realize the car was in neutral without my doing and would not restart itself. Many mechanical lights were popping up on the evic screen, which i took pictures of for records. I had the vehicle towed to the dealership that day.however i am scared that if they "fix" it , it could happen again. On monday 3/16/15: the dealership told me that the wiper/radio issue was fixed with an "update" but the master tech that works for the dealership requested to drive my car home with him to make sure the problems are solved. I have never heard of a tech taking home a car before but i agreed to let him since i feel i am at the hands of jeeps mercy in fixing this issue. I am very displeased that a jgc depending on the model worth $40-70k has many complaints loaded against them with little end in sight of the company wanting to resolve these complaints.i refuse to put my safety and others safety in jeopardy! this company knows something is wrong with their cars and they do nothing about it but keep saying its a "software update". I have read the forums and many other people have similar issues, its not just "software".
The contact owns a 2015 jeep grand cherokee. The contact stated that while driving 60 mph, with her children in the vehicle, the vehicle stopped communicating with the engine and no rpm. The accelerator pedal was depressed however, the vehicle failed to respond. The check engine warning light illuminated. The instrument panel remained illuminated. The vehicle was coasted to the side of the road, where the vehicle was shutoff and restarted after two attempts. The vehicle was taken to the empire chrysler jeep dodge ram of west islip located at 555 sunrise hwy, west islip, ny 11795, where a diagnostic test, and a road test were performed however, the technician was unable to duplicate the failure. The contact was informed that there was nothing wrong with the vehicle. The contact stated that she felt unsafe driving the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
On friday may 20, 2016 i stopped at the shell gas station to get a cup of coffee.i placed the vehicle in park (engine running) and exited the vehicle. As i walked to the store, out of the corner of my eye i saw my grand cherokee backing up across the lot.i ran to the vehicle, opened the drivers door and tried to step on the brake (from outside the vehicle), but the drivers door knocked me down, running over my left ankle. In the fall, i broke the little finger on my left hand.another gas station patron was able to jump in my jeep and apply the brakes as i lay writhing on the ground.the next day my ankle was quite swollen and black and blue, so i went to the urgent care. X-rays showed no broken bones in my foot, but revealed my broken little finger.the vehicle never hit anything.i thought i must have forgotten to put the vehicle in park through my error (i knew i had put the vehicle in park), but recent events and deaths concerning this issue with the jeep grand cherokee has made me realize that there is an issue with the shifter.
3/7/16 car was parked at walmart parking lot, engine was left running with my wife in passinger seat. After approx. 20 min. The car began to reverse.car went appox. 60 ft and hit another parked car, moving it approx. 1 1/2 ft sideways. The other car was hit on driver side between the doors.my wifeattempted to stop the jeep after it hit the other car while she was still in the passinger seat, and the car went forward to the same parking spot, jumped 12 in curb,went up a three berm and stopped when it hit a concretebase for a lightpole.i'm 81 years old and i've owned many cars and this is the worst shifting system i've ever had. I have also rented many cars in many countries and never had a shifter as bad as this jeep.this jeep is not safe!!!for pictures and incident report #16-14797, call police officer jennifer hines #134 city of loveland,co, phone:970-962-2502 ext. 1134
2015 jeep grand cherokee.consumer writes in regards to transmission electronic shift lever recall repair issues.the dealer claimed the recall was performed. However, the recall letter the consumer received stated the recall was not complete.
The contact owns a 2015 jeep grand cherokee. The contact stated while attempting to drive, there was a loud popping sound, and the vehicle would not accelerate or drive. The vehicle was towed to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were on backorder. The manufacturer was notified of the failure. The approximate failure mileage was 94,000.
Vehicle was put in park. I exited the car. Wife was sitting in car in passenger seat. Car was not moving. Wife exited car to retrieve item from house. Returned to find vehicle down the hill and in the woods.
The contact owns a 2015 jeep grand cherokee. Whenever the engine was turned off or if the doors were open in any gear selection except for park, the gear shifter would shift independently into the park position. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The vehicle was previously repaired per nhtsa campaign number: 16v240000 (power train). The failure mileage was 8,500.
In addition to the unsafe electronic gear shifter, which has no actual fix, this care has had repeated problems with stagnation in shifting gears and is very rough and unpredictable in its shift pattern and engine rpm.we had this car in once already for this issue and after a "software" update the shifting problems have worsened.very unhappy with the safety implications of this entire transmission and shifting system.
On december 5, 2014, i accepted delivery of a new 2015 model year jeep grand cherokee overland 4x4, equipped with an 8-speed paddle-shift automatic transmission and ?keyless enter ?n go.? on december 12, 2014, i was travelling with a friend.when we reached our destination, i pulled to the side of the paved street, placed the vehicle in ?park,? pressed the ?on off? button to shutoff the engine, and exited the vehicle through the driver?s door.the passenger had exited the front passenger door, and was coming around the rear of the vehicle.(it should be noted that neither i nor my passenger had to ?unlock? our doors to exit the vehicle, confirming i had placed the vehicle in ?park.?)as she approached the left rear of the vehicle, she remarked that i had not shut the vehicle off.as i replied, ?yes, i did,? i noticed exhaust coming from the vehicle?s tailpipe.i returned to the driver?s door, opened the door, reached in and pressed the ?on off? button 2-3 times; the vehicle would not shut off. As i was pressing the ?on off? button i believe i heard the engine ?rev? and the vehicle began travelling in reverse.i was caught between the open driver?s door and the vehicle and drug along.i reached in and grabbed the steering wheel in an attempt to pull myself in and gain control of the vehicle.i was unable, and finally let go of the wheel and dropped into the middle of an intersection.as the vehicle proceeded across the intersection it backed into a wooden fence where it came to rest, idling.a responding sheriff?s deputy arrived on the scene, and he told me he was unable to place the vehicle into ?park.?i sustained soft tissue injuries to my leg(s).....updated 04/25/16
Vehicle does not go into park at first attempt. Goes to reverse and if not careful you think you have placed it in parked and it will roll away or move in reverse. I noticed they changed the gear shift control mechanism in 2016, they need to correct these 2015 with the same fix the manufacture felt was needed for the 2016 models, they must of known of the issue
The contact owns a 2015 jeep grand cherokee. While driving 75 mph, the vehicle shifted out of gear into neutral. The contact stated that this was a recurring issue. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The failure mileage was 19,000.
Service shifter light comes on while the vehicle is in motion on the highway.has occurred multiple times and has been checked out by jeep service centers twice.they can not find the problem.during one drive, the service shifter light came on but also, the complete dashboard, including speedometer and engine indicators all when black and engine started to slow.within about 20 sec, it would recover.this occurred several times over a one hour drive.
The contact owns a 2015 jeep grand cherokee. Although the electrical shifter indicated that the gear shifter was placed in the correct gear, the vehicle still moved independently as if it were placed in reverse or neutral. The technician stated that the failure was with the electrical shifter; however, the failure was inherent to the contact's model. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.
While driving at highway speed my 2015 jeep grand cherokee eco diesel started to make a rumbling noise, the oil pressure light came on within a minutethe engine shut off still at highway speed. When i pulled over to the shoulder the car was stuck in gear, would not restart and had a small oil leak.the car was towed to the nearest dealer who determined that the car had engine damage and the engine needs to be replaced. Car has less than 33,000 miles and still has original tires, and brakes.all oil change services were performed as suggested.car was purchased new from dealer august 4th, 2015.
On 10/21/19 my 2015 jeep grand cherokee limitedmount functioned. While trying to slowly back up my carin a garage the vehicle seizedall dashboard lights went out including back up camera screen. Only one light appeared before impact with a pole which was the service transmission light. My foot was off the gas when it jolted backwards into a large pole. This has happened multiple times where the car would seize or accelerate into first gear. It has done this when my foot wasn't on the gas peddle aswell. I contacted safford jeep in springfield va three times about my concern. Nothing was corrected now i have been in an accident with very bad vehicle body damage. Chrysler has done nothing and will not give me any answers on the satus of their investagation. This has now cost me out of pocket because they want to draw this out as long as possible.
The contact owns a 2015 jeep grand cherokee. While driving approximately 18 mph, the vehicle hesitated and the engine revved without warning. The vehicle was taken to a local dealer who diagnosed and replaced the transmission and computer. The failure recurred and the vehicle was taken back to the dealer. The technician diagnosed and replaced the valve body. The failure recurred four timesthe manufacturer was made aware of the failure and assured the contact that the failure was covered by the warranty. The manufacturer referred the contact back to the dealer for more detailed diagnostic testing. The vehicle was not repaired. The failure mileage was 1,055. ..updated 11/21/16
Three times i have exited from the vehicle after i had put the jeep into what i thought was park and then hit the button to shut it off, when really it was only in reverse and the engine was still running when i exited the vehicle.several other times i have pulled into a parking spot, put it into what i thought was park and the vehicle started moving in reverse.when in a hurry, it is very easy to put the vehicle into park, though the electronic shifter actually stops in reverse.when i hit the power button (and it is really in reverse) you get a single ding, which again when in a hurry i thought was the car turned off.the first time it happened i was in my garage, when my feet hit the floor the vehicle started going backwards, the driver door hit me, though fortunately did not knock me down.i was able to jump into the seat and stop the vehicle a split second before the open driver door hit the garage door opening and a vehicle parked in my driveway.the other two times i exited the vehicle with it in reverse and still running were the same experience, but the vehicle did not come near to hitting anything before i jumped into the vehicle and applied the brakes. I drive a lot of rental cars and suv's, i have never had an experience like i have had with this jeep.i will not let my wife drive the vehicle due to several times it has not gone into park.
The contact owns a 2015 jeep grand cherokee. When the contact parked the vehicle, the vehicle suddenly rolled forward and crashed into a storage unit. There were no injuries and a police report was not filed. The vehicle was taken to dealer who was unable to duplicate the failure. The manufacturer was notified of the failure. The failure mileage was 18,000. Updated 03/08/16*ljthe consumer stated after putting the vehicle in park, and pushed the button to turn off the vehicle, it continued to move forward and crashed through a storage room.updated 03/14/16.
The contact owns a 2015 jeep grand cherokee. The contact stated that while driving between 55 and 60 mph, the gear shifter independently shifted out of gear. The contact stated that she almost got into an accident because the vehicle almost completely stop. The contact stated that she coasted over to the side of the road shifted gear back into drive and was able to drive normally. The vehicle was taken to doug henry chrysler dodge jeep ram (4051 w vernon ave, kinston, nc 28504) where it was diagnosed that the gear assembly needed to be replaced. The vehicle was not yet repaired due to the repair part not being ordered. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,000.
Automatic transmission control does not move into park when selected without multiple attempts. Otherwise the transmission is left in reverse. The shifter needs to be redesigned!
My car goes from drive, to park, to neutral or reverse with little to no touch of the gear shifter.this is a huge safety issue, as recently assuming i was still in drive mode, noted that the gear had actually shifted to neutral.had it shifted to reverse instead, my children and i could have been badly hurt, likely found to be at fault, consequently also facing financial anguish.also, the gear shifts while in motion, which is even additionally dangerous being that i live in a city where the highway is my primary method of traveling.
The electronic gear shift is poorly designed and unsafe. You never know when operating the shift gear if you are in park, neutral, drive or reverse. It is confusing and dangerous. I found myself on many occasions, thinking that the lever was in park, when in reality i was still in reverse or drive. I open the door to get out of the vehicle and the vehicle starts moving. I am in my 60's and have slipped couple times, when these incidents occurred. I mentioned these incidents to my local dealership and they found the power train functioning as designed.
When driving at approx 25 miles an hour the car seemed to change gear and cause a jerking and jolting motion.
This safety complaint is related to the monostable gear shifter on my 2015 jeep grand cherokee.i had a minor accident a couple months ago that i initially attributed to my own error, although i had a hard time believing i just got out of the car with it still in gear. When i saw the national news coverage after the tragic death of actor a. Yelchin and the safety recall, i quickly realized that my incident may have been related to the same problem. ....updated 0711/16 here's what happened:i started backing out of my driveway on my way to a meeting, then realized i left my water bottle in the fridge ' so i pulled back into the driveway, put the car in park, and walked through my garage into the house. I walked to the fridge, grabbed the water, said a few words to my wife and kids, and headed for the door.when i opened the door, i was surprised to see my car rolling toward me. It had been approximately 30 seconds since i got out of the car.luckily, my car rolled into my wife's 2008 jeep patriot, which was parked in the garage. This resulted in minor body damage to both of our vehicles (see attached pictures of the damage.i've since applied touch-up paint on my car to prevent rust, etc). Had my car been six inches to the right, it would have missed my wife's car and rolled directly at the door i was walking out of. While the driveway has a little slope to it, the garage is flat, so the car would have picked up additional speed before hitting the house, and my wife and two kids were right behind me in the kitchen. My kids were playing outside and in the garage just before this happened, and had luckily just gone in to eat dinner. This could have been a much, much worse outcome.i'm interested in having the shifter fixed as part of the recall, and would also like to see fiat chrysler take responsibility for the damage to our vehicles.updated 11/17/17
I have been aware that my model of jeep has a history of problems and legal suits concerning the gear shift. My jeep is an automatic transmission as decoded by the vin.the shift selector has all of a sudden been saying service shifter. And as the days have gone by the problem is getting worse.now if i put the vehicle in park it indicates that it is in park on the dash, when i let go of the brake without touching anything it then goes into neutral on its own.this has caused multiple times now where i have stepped out of the car or turned it all the way off while it indicated it was in park but in fact it had switched itself to neutral causing the car to roll.luckily it has not cause any harm to persons or property.this is a serious concern/defect in the way it is operating and it is putting the public safety in jeopardy.i have search and it says there are no active recalls for this problem or in fact any for my car.i feel that this is a serious electronic malfunction and should not be a responsibility of mine to fix.in the days of manual (lever action) gear shifters this would not be possible.this seems to be an electronic issue as the computer is somehow changing the gear from park to neutral on its own.in a conventional gear selector you would have to physically go through reverse to get to neutral from park.with electronics these days there is no human error of accidentally moving down to neutral. It is doing this all on its own and if you are not careful or paying attention it could cause the car to roll down a heel out of control with nobody inside to stop it.or even worse while my 8 month old daughter is inside and i get out of the car to go to the back to get her and it start rolling.... Please assist and look into this very important and concerning issue. Has been occurring over the past month randomly.
The contact owns a 2015 jeep grand cherokee. After parking and exiting the vehicle, it rolled away without warning and crashed into a tree. A police report was not filed and no injuries were reported. The vehicle was taken to the dealer. The technician was unable to duplicate or diagnose the failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 6,800. Updated 06/29/16*lj
Shifting mechanism does not always go into park when the lever is activated and directed to the parking indicator..one new symptom last couple of days.. The computer screen display indicates it will not go into park because the vehicle is still moving - yet the vehicle is setting still.
The contact owns a 2015 jeep grand cherokee. The contact stated that the gear shift button failed to place the vehicle completely into the park position. The vehicle was not diagnosed or repaired. The contact received notification of nhtsa campaign number: 16v240000 (power train), but the part was unavailable for a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was not available. Parts distribution disconnect.
I feel the 8 speed automatic shift lever is dangerous at best and could result in a deadly accident. On several occasions i have thought i was in park , pressed the off button and went to exit the vehicle only to find the engine was still running and i was in reverse.since the shifter always returns to the center position, there is no positive "feel" that the lever is indeed in park.i know you can say i should have looked down to be sure the engine was actually off, and you are correct, but after some 50 years of driving i know when i think i have shifted into park and turned the engine off, and with this car you just can't tell.on one occasion i even exited the car, and when i went to open the trunk noticed the fob would not open the trunk.suspecting the fob switch was failing, i opened the car door and found the engine was running and the car was still in drive. Thankfully, i had parked in a small pothole in an otherwise flat parking lot and idle speed was not enough for the cat to drive itself out of the hole. Additionally, if you accidently bump the shifter out of drive while in motion and into neutral, when you realize what you have done and bump back into drive, there is a several second lag before drive picks back up.not horrible on low traffic roads, but could be a real hazard on an expressway in heavy traffic.general safety of this entire shifter assembly needs to be reviewed.
I backed up my jeep into a parking space in sfo short term parking, i put the transmission in p , applied the foot parking brake turned off the engine and exited the car. When i went out to pick up my suitcase, i could not open the tailgate since the car was too close to the wall. I reenteredintothe car,started the engine and moved the car few feet forwards in order to be able to open the tailgate and pick up my suitcase, i meant to drive the car back in reverse to park it after removing the suitcase, i moved the gear shifter forwards and believedthat the gear selector was in park and the engine was running i opened the lift gate, removed my suitcase , and manually closed the tailgate, i put the suitcase on the side and went back in order to drive the car back, when i saw the car moving forwards, and eventually hit the wall on the other side , about 40 feet away, i jumped into the car in order stop it, i ended up sitting in the driver seat applying the brake, but a fraction of a second too late. The front of the car suffered substantial damage in the left side , the airbag has not deployed. I am sure that it happened because of the confusing gear shifter employed in this car as included recalls27 which when i when i visited the dealer ( chrysler of stevens creek) few month earlier,soon after i got the recall letter,they were not ready to perform the recall. Right after it happened, i contacted the dealer, they performed the recall. I can see now that if the recall would have been performed earlier this incident would not have happened. I also wish they will replace the shifter, to the one which they applied to the next year model, since it is still dangerous that it is almost always impossible to put the shifter fast in reverse to avoid accident.
I purchased my grand cherokee with 30k miles. Before i even made my first payment, the transmission was replaced through manufacturers warranty. Days after driving it off the lot, it would slam down through gears during deceleration and jump/jerk when shifting up. A loud metal thud accompanied these jolts between gears every time. Fast forward to today, and 25k miles later (jeep has 55k total) and this problem appears to be returning. Random jolts and jerky shifts during acceleration and deceleration, specifically when going up or down a slope or when getting back on the gas to accelerate when driving. The deceleration and downshift between gears is so jarring sometimes when slowing down that myself and passengers will have our heads bang forward and seatbelt catch the weight of our bodies. The thud noise is coming back randomly as well when this happens. With only 5k miles left on manufacturer power train warranty, i'm nervous that having it's 3rd transmission in less than 60k miles is going to be a future problem again not covered by warranty. I feel very unsafe when driving what was supposed to be my dream vehicle and the largest loan in my life other than purchase of house. Since the day i left the lot it has felt uncomfortable driving and causes me anxiety because of the way it shifts and makes noises. The hard jerks and slamming downshifts have almost caused multiple accidents and i honestly hate having to drive this vehicle. (i have only owned it for 16 months.) the date i selected was when i purchased vehicle, problem has been ongoing since then.
After owning my jeep grand cherokee for about 6 months i was driving on the highway and my car would not accelerate faster than 40 mph, the rpms were going up but no matter how hard i pressed on the gas the car would not go any faster. I took it to the dealership and was told it was a computer issue and they reprogrammed the computer. Again a few months later the car did the same thing while driving on the street, not accelerating faster than about 20mph and the rpms going up. The car also started downshifting hard when coming to a stop. Once i started driving after coming to a stop the car also felt like it was shifting hard into gear. I brought the car back to the dealership and again the complaint could not be duplicated. So a computer update was done again and the problem seemed ok for a few months again. The problem is not a constant one so duplicating it will be hard. It is random and does not seem to happen at any specific time. It happened twice while i was on the highway and is a safety issue if i can not accelerate, especially when i am changing lanes. In total i have brought my car in 4 times within 2 years for the same problem. Once or twice i was told that they did feel the hard shifting when coming to a stop or accelerating after stopping but all that was done was a computer update. My fear is having an accident on the highway if i can not accelerate. Sometimes when coming to a stop it shifts so hard it almost sounds like a hard popping noise. At this point i do not know what to do, my car has 25,000 and is now 26 months old, the warranty will expire in about 10 mos or 36,000 and then i am sure the problem will be found & it will probably be the transmission and cost me several thousand dollars!! i contacted jeep corp office 800-992-1997 and was told try to open a starcase so the "special mechanics" can look at it, why aren't all the mech special??
Vehicle was stationary in park after exiting vehicle while engine was running with drivers door open vehicle started moving in reverse. I had to chase vehicle and jump in to stop vehicle. Thankfully there was nothing behind vehicle
The contact owns a 2015 jeep grand cherokee. While driving approximately 60 mph, a police officer informed the contact that there were flames underneath the vehicle. The vehicle was pulled over and the fire extinguished on its own while the officer was looking for a fire extinguisher. There were no warning indicators illuminated. The vehicle was taken to larry h. Miller chrysler jeep dodge ram boise (222 s auto dr., boise, id 83709, (208) 514-0835). The dealer informed the contact that the vehicle was safe to drive to his destination of denver, co. The vehicle was then taken to the larry h. Miller chrysler jeep dodge ram 104th dealer (1800 w 104th ave, thornton, co 80234, 720-907-0928). The contact was informed that the manufacturer would send an investigator to investigate the matter. The investigator stated that the failure was caused by an external factor. The vehicle was then taken to autonation chrysler jeep broadway (5445 s broadway, littleton, co 80121, 303-578-6103) where the transmission cover and the transmission fluids were replaced. The technician also stated that the original gasket for the transmission cover was replaced as well to eliminate a fire hazard. The failure mileage was approximately 28,000.
The contact owns a 2015 jeep grand cherokee. The contact stated while driving 40 mph, the instrument panel indicated that the vehicle was in neutral. The contact stated that she parked on side of the road and was unable to shift into any gears other than neutral. The vehicle was not drivable. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had not been informed of failure. The failure mileage was approximately 83,000.
The contact owns a 2015 jeep grand cherokee. The contact stated that the rear seat belt latch was at an angle below the seat. As a result, the contact was unable to latch the seat belt. The dealer was contacted and advised the contact to purchase seat belt extenders. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 1,865.
My front seat belts do not retract at i had to replace my driver side seat belt for now which is over $500.00 dollars and my passenger side soon..
The front passenger seatbelt will not retract, therefore it will not lock into place. We are unable to have a front passenger because of this safety issue.we have tried to get it to retract while in park or drive, also with the jeep turned off.
Seat belt didnt click all the way, the seatbelt for the drivers side was indicated as not on as well as the airbag light.this is a 2015 jeep grand cherokee - the belt on the drivers side is faulty -
The driver seat belt will not retract, it stopped working for no reason.. Took it to the dealership and was told it will cost over $500.00 to repair. I do not have that kind of money to repair it, the car is not safe to drive, this car is only 5 years old. I have read numerous other complaints about this same problem.
Service shifter message appears
Within the same month period of time both passenger and driver side seat belts are now completely failing to retract. Earlier this year they started retracting more slowly but now will not retract at all making the seat belts essentially useless. I've taken this vehicle to the local dealer who reports the retraction assembly needs to be replaced on both sides. The vehicle is going on 6 years old with limited use on the passenger side. The dealer quoted me $1200 to replace both sides. This is a very expensive repair to be doing every 5-6 years. Safety equipment should be more reliable and durable than 6 years.
At all times, the drivers side seat belt will not retract.very unsafe! the belt has to much slack after i have clicked it in place. I have tried washing/cleaning the belt with no improvement. Dealership states it will cost me $500-$750, and that my warranty will not cover the cost!
Vehicle was involved in an accident driving on a highway (speed approx. 45) when another vehicle failed to yield at a stop sign.front passenger side of vehicle impact with front of other vehicle.air bags did not deploy and the seat belt did not lock causing the driver's face to hit the steering wheel.due to the seat belt not locking facial injuries were sustained.
The seat rest popped opened and it cannot be pushed backed together. I was parked at the time when the incident occurred.both seat belt locks do not open properly without pushing down the buckle into the lock while pressing on the release button at the same time. This has been ongoing for a couple of years.
The driver side seat belt does not retract back to position. When parked and exiting the vehicle the seat belt hangs and gets caught in the door. This has to be a safety issue with the seat belt fitting so loose because it no longer retracts.
The seat best tensioners on both front seat belts have cracked. The drivers side seat belt will not retract to keep driver secure. The vehicle has an extended warranty but the repairs for this issue are not covered. The repairs will cost $750 in parts in addition to labor. From searching online i see many other people having the same problem. This should be a safety recall.
The rear passenger seat belt latch is not flexible at an angle below the seat. As a result, the contact was unable to latch the seat belt. Even if the seat belt is forced to latch, the belt stuck in the corner of the buckle unless you adjust to the right angle to tighten the belt. This is totally not safe to any passenger (especially any child). Over time the seat belt also gets wrinkle from stuck in the corner of the buckle and it does not roll back by itself. I saw someone asked the jeep dealer about the problem online but the dealer told the consumer to purchase a seatbelt extension. I do not think it is fair or a safe future to any jeep consumer. I'm hoping jeep can resolve the belt buckle or wrinkle belt issues.
Seat belts on both driver and passenger sides have frayed
Passenger and driver side front seat seat belt fail to retract once extended, resulting in excess seat belt material across the body, and thus possibility of a delayed or insufficient tensioner reaction in an event.vehicle is subject to a warranty extension for a similar concern (slow retraction), but after inspection by an authorized dealership, it was determined that the seat belts upper d-ring does not exhibit the damage that the warranty extension was released for. However, upon inspection it was found that other plastic routing components on the seat belt have begun to crack, fail, and separate. As this other damage was not specifically addressed in the warranty extension, no coverage for this defect applies.
Rear seat belt retractors do not adequately tension seatbelts.
The front two seat belts in my vehicle do not retract back to their original position.this is at all times, only solution is to feed the belt back into the retractor by hand to let it reel in.dealer said there is no recall for this issue.
Driver seat belt does not retract. The dealer will replace the seat belt under warranty as soon as the new parts arrive. I will avoid driving the vehicle with a non-functioning seat belt because it is unsafe and may be illegal in my state.
My 2015 jeep grand cherokee srt driver side ahr headrest deployed on its own while the vehicle was parked. There was no collision at all and the vehicle has never been in a collision. It made a very loud pop sound and you could hear the plastic parts in side the headrest break. You can not engage the headrest back into its normal locked position so that it is not deployed out. I went to my dealership and they told me to contact fiat @800-247-9753. I called them and explained my safety issue with this headrest and told them i wanted them to cover this under warranty. The person i spoke with gave me a case number and said a service specialist would have to contact me back in 24-48 hours to discuss them covering the safety issue.
Active head rest on the passengers seat has deployed. Plastic retainers appear broken inside the headrest. This happened while the vehicle was parked in my garage. The vehicle has not had a collision.
My passenger side active headrest system deployed while driving without any accident. The plastic clip assembly inside is destroyed and seems like it was not properly built to retain the pressure.
While parked in my driveway, unoccupied, and engine not running, the active headrest restraint system on the drivers side deployed. There was no collision or contact with anything to cause deployment. The mechanize internal parts the keep the headrest together broke causing deployment and not allowing the headrest to be reset or put back in place. I had to put a bungie cord around the headrest to hold it back in place so i can drive the vehicle without the deployed headrest pushing against the back on my head, which is very uncomfortable. This occurred at approximately 61800 miles. My factory extended warranty expired at 60000. Even thought the dealer is familiar with this problem fca will not cover this repair which was quoted at $900. I was also told the parts are back ordered with no date as when they will be available. This is a defective safety part problem which fca should be required issue a recall.*dt
To start, 2 years ago the passenger head restraint deployed without me being in an accident. Tonight (friday, may 29th, 2020), while driving on a city street and without being in an accident or having any damage to my vehicle the driver side head restraint deployed. This is very dangerous and needs to be taken care of. From all of the incident reports that have been coming in about this manufacturing defect over the last few years this should have been taken care of and made as a recall. I'm highly disappointed in the way things are being handled and how lightly they are being taken. Luckily i was not harmed.
Defective active headrest - active headrest deployed while vehicle was sitting in driveway. Plastic components broken which hold active headrest
Headrest randomly deployed.
Passenger headrest completely came apart. The back is not attached to the front and you see all of the inner components. No incident or shock to the vehicle to cause this.one day it was fine, next day it wasn't.
The drivers side headrest retaining mechanism failed while we were driving down the road. It was a violent event, that hit me in the back of the head when it happened. This could really cause someone to lose control of their vehicle. We were on a surface street and thankfully not on the freeway. We had just filled up with gas and had just turned right onto the road, maybe went 100 yards and that is when it blew. We had just driven about 150 miles prior to getting gas.*dt
I was sitting in my 2015 jeep grand cherokee, parked and not moving. While sitting here waiting on an appointment, i was stretching and my elbow tapped the front of the head rest, the head rest popped forward. I had the same issue happen with the passenger head rest a little over a year ago when it popped without anyone sitting in the seat.
Driver side active headrest restraint deployed while parked. No accident occurred. Material failure caused the deployment, the headrest is now broken and needs to be replaced.
The passenger side headrest popped forward about 4 in while my car was parked in front of my apartment. The plastic pieces holding the steel pin are broken, so it is unrepairable without replacing the entire headrest. I'm very thankful this did not occur while i was driving, but concerns me that it could happen on the driver's side while i am driving.
While the car was running, but parked in the school parking lot. A friend placed his backpack into the car as he was getting into the passenger seat. The headrest came off and was hanging by a nylon strap and a broken piece of plastic was dropped into the passenger floorboard area. Inically, i thougt he had done it, but realized he didn't hit the headrest with that much force to dislodge or break the headrest. He got in and we drove home, thinking we would look at it there. Meanwhile, i had him text my service advisor (colleen) at greenway dcj dealership in orlando, florida. She advised me that i would have to have the headrest replace as it could not be reattached due to the broken plastic piece. While researching this information i discovered that this is a know problem but it is not yet a recall issue. I feel that it needs to be investigated more closely and the repairs covered. I am lucky that it was not my headrest, and that it didn't occur while i was driving at interstate speeds. I am hopeful that hq will do the right thing and fix my broken headrest as well as inspect and replace or repair my driver's side headrest since i'm now paranoid that it will happen to that one next and while either myself, my husband, or someone else is driving the jeep.
We had just left home on a family trip, traveling at highway speeds. The passenger headrest violently sprang open, striking myself in the head. We were a lie to get the vehicle stoped, looked the whole vehicle over to make sure nothing could have cause the headrest to release like that. The headrest plastic that locks into the safetyrelease had broken due to deterioration of the plastic. Luckily it wasn't the driver side because it possibly could have caused a wreak/loss of life. Still waiting on manufacture to resolve the issue.
Driver side active head restraint deployed while i was driving, hitting the back of my head almost causing me to have an accident
The passenger side headrest deployed without being triggered.passenger was in the seat at the time the headrest deployed.the plastic inside the headrest broke during deployment or before and headrest will not reseat.
Good morning, i was driving one day when suddenly i was struck extremely hard on the back of my head. So hard that i thought i got into an accident, although i didn't i almost caused an accident. My head and neck were hurting for a while, when i parked my vehicle i realized that my headrest had popped out. Not sure why this happened but when i went to research this problem i noticed that a lot of people have been complaining about ahr randomly breakingand due to the fact that it almost caused an accident and how hard i got hit i believe that this is a cause for concerns and an unsafe condition. I took my car back to the dealership and they told me the warranty wouldn't cover this nor was their any recall on my vehicle. I dug a little deeper into this matter as i saw how many complaints there were and saw that this isn't the first time this vehicle has had this problem and the fact that there is a history should at least cause an investigation. With all that being said, thank you in advance for your attention to this matter and have a nice day.
The passenger seat head restraint system activated for no known reason while driving 70 mph on the interstate. The vehicle was not in any accident or no factors caused this. The head rest violently shot forward approx 6" if this would have been the drivers seat it would almost certainly caused the driver to loose control of the jeep
Passenger side headrest safety feature deployed at low speed.i was backing up in front of neighbor home on cul de sac.not involved in any collision or impact. This is on a 2015 jeep grand cherokee
The active head rest went off without being in an accident (parked in my driveway). The passenger seat head rest popped out in 2019 and had to be fixed (was not covered under my extended warranty and jeep would not reimburse me due to the 4 year old car being "too old") and the driver's side popped out this weekend (april 11, 2020). We cannot reset it as there is a tiny plastic piece that broke off and will need to be replaced again (approximately a $600 repair at the dealership).
The headrest of the driver's exploded and shot forward while slowly driving forward and injuring the neck of the driver. The vehicle was not impacted by any other vehicle, but the headrest safety feature malfunction causing injuring.
Driving down the road the passenger headrest just popped off with no rear end collision. This should be a recall as this has many people with the same issue.
While the car has parked in our garage we came out to find that the active head rest safety device had deployed on its own.looks like the plastic retaining parts failed as their is bits of plastic on the floor.obviously this is not a safe design and should be corrected as soon as possible.our jeep dealership has let us know that this in not under warranty and will be over $700 to fix.we will be contacting fca customer service as it isnt right to have the dealership be on the hook for a faulty product.
As i was driving the head rest exploded hit the back of my head and neck. Car was not breaking or driving over any bumps at that time
The headrest on my 2015 jeep cherokee inadvertently deployed on the passenger side.inspection of the headrest shows the plastic bracket holding the metal pin is broken and yet the holding clamp is not released.the headrest cannot be reset.the vehicle was stationary when this occurred.i am very concerned after reading other incidents where this can occur on the driver side as well while the car is in motion.you need to something about this before someone, like me, gets killed.
On 10/1/2019 while driving home from work in my 2015 jeep grand cherokee laredo, the passenger seat headrest deployed for no known reason. This was on a 2 lane highway with traffic moving up to 55 mph. It sounded like a shotgun blast. Fortunately my wife or older kids weren't in the seat at the time because they could have been seriously injured.
I thought somehow i broke my headrest and didn't realize. But when i went to look it up and to my surprise i see hundreds of people with he same exact issue. Car was not moving and was parked behind my business, came back to the headrest deployed. Surprised jeep hasn't recalled this yet seems like a major issue, can't even imagine if someone was sitting and it exploded.
Cant believe this happened to me in my 2015 jeep srt also today! why does this defect go without a recall for all jeep owners? while driving to drop my daughter off to her moms, my pregnant girlfriend gets smacked i the back of her head! startled her for a second and says shes still feels like shes got a headache from it. Thankfully this didnt happen while she was driving because that definitely could have resulted in an major accident causing injury or death!i am the second owner on this jeep so i have no warranty!i inspected the headrest when i got home to find the plastic tabs that hold the metal rod from deploying the headrest are broken with the rod still in place like it never went off.reading all these comments i certainly hope jeep will accommodate repair without charge because this seems to have happened to many jeep/chrysler vehicles!
While parked the drivers side active headrest deployed. Could have seriously hurt someone. The plastic tabs that hold the release pin broke. It was not deployed because of an accident that would release the pin.
Active head rest on the drivers seat has deployed.plastic retainers appear broken inside the headrest.this happened while the vehicle was parked.the vehicle has not had a collision.
Head rest pop open while driving
While driving in a straight line at about 35 mph through a city park, the driver head rest blew open and hit me in the back of the head. There was no accident of any kind or potential reason for it to blow open. It was a loud popping sound and strong blow to the back of my head.i stopped to access the situation and saw that the driver head rest had popped open. I called fiat chrysler the next day to file a claim.they are in the process of having the vehicle repaired at their cost.i am still experiencing wip lash pain 3+ weeks later and plan of seeing a doctor asap.
The vehicle was stationary and parked, but still running.the front passenger seat was unoccupied and there was a loud popping sound as the front passenger seat headrest "exploded." a couple of plastic pieces flew out. There was no reason for the headrest to deploy. I took the car to the jeep dealer and they said the headrest was "defective" but couldn't do anything about it as the car was no longer under warranty, nor is there a recall for the problem.the car had under 50k miles on it and was under two years old, and had never been in an accident.
The headrest popped while i was driving and caused my head to fly forward.yes it can be inspected.nonono
The head rest on the passenger seat blew apart and will not go back together. If someone would have been sitting there it would have hurt.
The passenger side headrest exploded open for no reason and cannot be put back. I looks like the mechanism failed and it deployed open with a lot of force. Looking online seems to confirm this is an issue.
Passenger headrest deployed
Ahr - headrest broken, latch is closed and locked position with the steel retaining rod still captured in locking mechanism, plastic features that retain steel rod are broken, this is not a deployment, this is a component failure, vehicle was parked, engine not running, vehicle was not occupied
I was driving coming to a stop light going about 20mph and i heard a loud bang like a gunshot and got hit in the back of the head by my headrest. Luckily i was not hurt but it did scare the living daylights out of me. Thankfully if i was not on the highway when it happened i could of swerved and gotten into a serious accident.
Headrest deployed unexpectedly
While driving my vehicle on an active city street roadway, the passenger side headrest on the front seat deployed. My husband was in the seat at the time and caused him to jolt forward causing a slight neck pain. The unexpected pop of the headrest deploying caused me, the driver, to swerve during rush hour traffic.
We heard a loud ā€œpopā€¯ noise and realized the drivers side headrest popped open.
Drivers side head rest deployed without incident while driving at 70mph on interstate striking driver in the back of the head. Appears plastic pieces in head rest restraint system failed spontaneously.
The car was turned off, parked in my drive way. My sister and i were talking (i was outside of the car- she was sitting in the passenger seat) with the car door open. All of a sudden the headrest flew out and hit her in the head.*dt
I was slowing down for a stop sign, when i heard a pop and then felt my driver side headrest hit me in the head. After i stopped i saw that it had been deployed with the clips being broken.
Drivers headrest deployed (popped) while stationary in a parking lot.no other vehicles involved, the car was not struck.dealer states not under warranty
The headrest popped out while the car was parked in our driveway.the plastic in the headrest appears to be broken.
The headrest of the front passenger unexpectedly burst open without any crash while driving.*dtpassenger did not receive any injuries. Headrest has not been replaced.
On sunday, june 3, 2018, i entered the left front driver's seat of my 2015 jeep grand cherokee (which is always parked inside my enclosed garage in southern california) and immediately discovered that the driver's headrest was in a protruding position. During a closer examination, i discovered that part of the restraint system used to keep of "telescoping" headrest (designed to deploy during a traffic collision) had broken loose, which caused the headrest to deploy.*photos are attached.subsequently, i conducted a search on several jeep (chrysler) websites and quick discovered that other jeep grand cherokee owners had experienced the same incident.furthermore, when i examined some of their photos with my photos, i could clearly see that the failure involves two small plastic latches that hold a small metal rod in place; which in turn holds the headrest in an "un-deployed" position until needed.in addition, i discovered that numerous jeep grand cherokee owners had contacted jeep chrysler, and the jeep chrysler corp. Had told many of the owners effected by this problem, that if their vehicle was outside the 3year/36month warranty, and jeep chrysler would not cover the repair.since discovering the incident, i find this design to be critical to the safe operation of my vehicle and if in fact the headrest had deployed while i was driving the vehicle, i feel it would have most likely caused a serious injury to me (or my passenger based on the same design), or it could have resulted in a major traffic collision which might have led to unintentional fatality.i therefore ask that the nhtsa investigate this flawed part design as soon as possible and based on their investigation issue a recall should jeep chrysler fail to make a quick and responsible effort to the replace the part before someone is injured.thank you, [xxx] .information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
While driving on a public roadway at approximately 15 mph and turning into a fueling station, i was struck in the back of the head by the driver seat headrest propulsion system. The headrest is now in a deployed position. I am unable to collapse it back. It caused me to have to stop operating the vehicle at a fuel station for safety.
I was driving the vehicle when my drivers headrest popped and hit the back of my head. I pulled over to see what happened and it looks as though the headrest exploded but nothing came out. Iā€™m not sure if an airbag was supposed to deploy but it did not. Luckily because my son was in the back seat, not sure if air bag was suppose to deploy or not. I did not hit anything when it happened and i was just driving. Consumer has notified the dealer to get it repaired.
The passenger side headrest deployed.at the time it happened, thank goodness my mother was not in the vehicle.it has been inspected by the dealership.there were no warning signs.not happy the driver side headrest won't be replaced at the same time.i was told it had to deploy first.then replaced.
Passenger headrest deployed on its own and now it is unable to be reset, thankfully it happened while sitting in the driveway not driving down the highway.
Two people were in the vehicle, the driver and a passenger in the front seat. The vehicle was running but in park at a drive through window at arby's. While taking food from the employee the passenger headrest exploded pushing the 85 year old passengers head forward. It sounded like a gun shot and the force made the car wiggle. After the initial shock and surprise it was discovered the headrest exploded for no reason, just on its own.
While in park in my driveway the passenger side active headrest deployed while a passenger was sitting in the seat. Nothing hit my vehicle, i didn't hit anything and no other airbags deployed nor the driver side active headrest deployed.the instrument cluster does not show any indication of deployment and nothing in my vehicles information center display show any kind of event.the vehicle is at approximately 79,855 miles when the incident occurred. The vehicle also has never been in a major accident where any of the airbags or headrest have deployed before. Upon inspection of the malfunction i noticed that a couple of small plastic pieces had broken away and were resting in the back cover of the headrest.i feel maybe this is the defective part of plastic that broke and made the headrest deploy.
Was traveling down the highway when all of a sudden the passenger headrest deployed. There was no contact from another vehicle.i didnt hit any pot holes or bumps that may have triggered this to happen.just happened out of nowhere. Very load when it happened
While stationary, passenger side seat headrest deployed. Nothing was done to cause this action. No one was sitting in the seat. It will not reset. When it deployed, a part broke which is keeping it from resetting.an online search reveals multiple complaints on this issue. A recall should be issued.
Driver's side headrest activated for no reason - no one was in the car and it was parked in my driveway. Would have been extremely dangerous if had happened while driving. May happen to the other headrest while a passenger is in that seat. It cannot be put back together as the latch broke either before (causing it) or during activation and the headrest must be replaced at the cost of the owner (more than $700). Dealer said a standard headrest without this function is not available.
Shortly after i turned right, while leaving a parking lot at low speed, out of the blue i was forcefully hit in the back of my head.i pulled over in confusion to assess what had happened. There were no flying objects in the car, nor other cars behind me, as i briefly wondered if i had been rear-ended.upon leaving my vehicle, i immediately saw that the headrest was split open, and was the cause of the hard smack on the head.
The passenger seat headrest deployed while driving at highway speeds.there was no accident or braking at the time of spontaneous deployment.
After picking up my 2 year old son from daycare on dan valley road (city street) in madison, nc, i began to turn out of the parking lot. After getting half a mile down the road (still in motion) there is a loud popping sound that occurred in the front passenger seat. As i look over i see that the passenger seat headrest is detached. We were not in any collision or hard braking of any sorts. I pulled over immediately into the lowe's improvement parking lot to assess the issue. Upon my observation it seems as though the covering of the metal bar (that was still lodged within its placed for when the headrest is attached) had broken.
I was driving down the road at approximately 35mph on a smooth paved residential streetwhen i heard what sounded like a window shattering. I looked over and saw the passenger seat (unoccupied) headrest had sprung forward and deployed as though the vehicle had been rear-ended.
Went out to driveway to get in car and headrest on drivers seat was split open, exposing all insides and will not go back together.
While sitting in a parking lot the drivers side headrest deployed hitting my wife in the back of the head.
Under normal driving conditions on city streets with no collision the front passenger side active headrest restraint (ahr) deployed.after looking at it the plastic clip that holds it together had broken, allowing it to deploy.the headrest has never been deployed before or reset.
While driving approx 35 mph, the passenger seat headrest safety device deployed for no reason while my 14 year old daughter was sitting in the front seat. Luckily she was not hurt during the incident. The plastic pieces holding the pin in place failed releasing the headrest. Because the plastic failed, there is no way to reset the headrest as the pin holds it in place. This is clearly a defective component of the headrest safety system.
Passenger headrest burst open in vehicle unexpectedly while vehicle was in motion.
What happened?active head rest deployed spontaneously - no impact while parked in garage . Read that's this has happened to multiple people sometimes while driving . Apparently plastic mounting of pin holding it in place till impact is fracturing . Cannot be repaired and head rest need some to be replaced or tied back making concept redundant . Replacement costs about 600$ . Dangerous if deploys in moving car and once deployed is quite uncomfortable driving thrusting neck and head forward limiting forward vision unless tied back
The seat rest popped opened and it cannot be pushed backed together. I was parked at the time when the incident occurred.both seat belt locks do not open properly without pushing down the buckle into the lock while pressing on the release button at the same time. This has been ongoing for a couple of years.
I was dropping my son off at school.while i had the car in park, the passenger seat headrest deployed for no apparent reason.luckily he was too short for it to hit his head.
Front passenger headrest deployed and burst open on its own while vehicle was parked.
After two months from purchase the ventilated seats stop working.i have taken to the jeep dealer a total of four times now for repair and they have not fixed problem.dealer admits they cannot fix and said they opened a "star" case with the jeep engineers.this problem is with vehicle in motion and not in motion.
While i was driving at a rate of 25 mph on a residential road my driver side ahr bracket had broken and deployed the headrest safety system in to the rear of my head causing me to momentarily swerve into the incoming traffic lane. Thankfully there were no vehicles. It was a very disturbing incident and i am experiencing minor neck pain and the vehicle is unable to be driven in this position.
While driving on the highway at 55mph the active safety head restraint deployed, slamming the back of my head. I was able to pull over but stunned and this could have resulted in a high-speed collision. There was no impact or no triggering event to this. A preliminary call to a dealership indicates this is "somewhat common" and is not under warranty at over $700 for repair. I believe this is an clear manufacturing defect on a feature that can directly cause injury or result in an accident. Like an airbag, this device should be under recall for random deployments.
We were entering the vehicle, as i was getting into the drivers seat there was a terrible noise beside my right ear and pressure on my head.at the same time my grandson was entering in the rear seat behind me and was hit in left ear area with an exploding active headrest restraint.the car had been remotely started but was not actually running yet and was in park with nothing behind it.i had no idea of this potential hazard, we drive long distances with grandchildren in the rear seat and if this would have or if the passenger headrest explodes while driving, it could be catastrophic.this is not acceptable.they should be replaced immediately, not wait until they actually cause a catastrophy !!!! i would rather not be in constant fear of the next explosion in my car which could have far worse results.
The contact owns a 2015 jeep grand cherokee. While the vehicle was in reverse, the gear shifter independently switched into the neutral position. The vehicle was taken to the dealer to be diagnosed. The technician was unable to duplicate the failure. The vehicle was included in nhtsa campaign number: 16v240000 (power train). On several occasions, the front driver seat readjusted independently. The contact stated that the seat adjustment warning indicator illuminated only when the vehicle was in park. The manufacturer was notified of the failure. The approximate failure mileage was 11,000.
While the jeep was stationary, in park and with no other stimulus (no contact on the car or the headrest itself), the passenger side headrest snapped forward. I performed a visual inspection and saw that the device had not activated, instead the plastic strut that held the metal retaining beam had broken, allowing the headrest to snap forward without being activated. The passenger seat was occupied when this occurred, but luckily the passenger did not have her head resting against the headrest. I consider this to be a grave safety issue, akin to an airbag deploying with no warning and with no stimulus. If the passenger had her head against the headrest, i believe the headrest could have hurt her.
The active headrest deployed with while driving normally on a paved county road. There was nothing out of the ordinary that would have caused it to deploy. Luckily my wife wasn't hurt.
Headrest deployed without any accident while vehicle is parked.
Active head rest deployed spontaneously - no impact while parked in garage . Read that's this has happened to multiple people sometimes while driving . Apparently plastic mounting of pin holding it in place till impact is fracturing . Cannot be repaired and head rest need some to be replaced or tied back making concept redundant . Replacement costs about 600$ . Dangerous if deploys in moving car and once deployed is quite uncomfortable driving thrusting neck and head forward limiting forward vision unless tied back
While driving on the highway, the passenger active headrest deployed. There was no accident. Passenger was hit in back of the head and scared by the noise and impact of the headrest. After arriving at destination, was able to inspect the headrest and can see that a piece had broken within the headrest.
I had just started driving down the road from work when i felt a jolt in the middle of the drivers seat and a bang. So pulled into a parking lot and stopped to see what happened. I was looking around not sure what was going on with my car when i noticed the headrest on the drivers seat had popped open
My passenger side active headrest popped open all of a sudden while parked. Luckily, there was no one sitting there at the time. I've read stories from a lot of other jeep and chrysler owners that experienced the same issue and there is a class action suit to force a recall. At best, this is an expensive fix which really should be the manufacturer's responsibility. At worst, it can knock someone out while driving and cause an accident. Please look into it.
Headrest safety (ahr) deployed while i was driving on a city street and hit my passenger's head with violence. I almost caused a serious accident because the noise of the headrest deployment was loud and i thought that someone hit my car on the passenger side. As a consequence i moved to the opposite lane and almost hit an upcoming vehicle. After a google search i discovered that this is not unusual and many other jeep owners had the same issue. This is an extremely dangerous safety issue and fca should recall all vehicles equipped with this defective system.
Active headrest on driver's side deployed without warning or cause while driving approximately 40 mph.hit me in the back of the head, startling me and causing me to swerve into oncoming traffic lane.fortunately no one was oncoming during that time.pulled over and surveyed that the shell of the headrest was deployed and all plastic pieces holding cover to shell were snapped inside.could not reset into normal position.
Passenger active headrest deployed while vehicle was parked in the owners driveway. No one was in the vehicle at the time.
While my 2015 jeep grand cherokee was parked in my driveway overnight, the driver's seat headrest deployed. There was no incident during the night that would've caused the headrest to deploy, it simply deployed for no reason. This seems like a safety concern to me, since it could have happened while someone was in the driver's seat.
While in motion, during a routine smooth drive the driver side vehicle headrest suddenly deployed. There was no accident or impact. Upon inspection the plastic inside has fatigued. The vehicle has 33,000 miles on it. It created a safety issue while driving and remains a safety issue until the headrest can be replaced.
I was driving my 2015 jeep grand cherokee 70mph on the highway when my active front headrest deployed. No collision or accident occurred. My neck is sore now, but no medical attention was required.
The driver's side active head restraint deployed on its own without any sort of collision.upon further inspection, the plastic which holds a metal rod failed.the rod was still inside of the jaws of the small module which appears to open upon an impact, allowing the ahr to deploy.upon further research, this is a known issue with similar vehicles.i've since attempted to temporarily repair the thing since we leave for vacation in 2 days and i don't want to drive 2000 miles with the ahr in the deployed position.
The driver's side head rest exploded open while i was driving on the street after making a right turn.gave me severe neck pain. I first thought someone rear ended me cause the noise was so loud.so i pulled into a parking lot and foundno one hit me looks like the headrest malfunctioned and exploded open.
One morning as i got into my jeep to drive to work, i noticed the passenger side headrest had popped open, seemingly overnight. I did not witness this happening - i just noticed the end result. I have tried to "close" it but i am unable to do so.
In may 2021, the headrest on the passenger side of the car was noticed to be partially 'popped out' one afternoon. The next morning, after being parked all night, the headrest was fully popped out. There was no damage to the car prior and no accident whatsoever. This active headrest could have popped out while a passenger was in the car and hurt someone. The driver side has not popped out (yet) but now i'm concerned it could deploy while i'm driving.i have not taken the vehicle to the dealer/manufacturer yet, as the car is being driven very little over the past 18 months (covid, work from home, etc). There were no symptoms prior to failure, no accidents, no damage to the vehicle.
I was sitting in the car in the parking lot and was about to start the car and all of sudden the driver headrest suddenly popped open. It smacked me in the head. There was no accident or nothing unusual to cause it to happen. I am hoping there is a recall on this problem and it gets fixed, it was not my fault at all. Thank you.
We were driving on the highways approximately 65 when my daughter turned to get something from the back seat. Her arm hit the headrests and it deployed. Looking at it further saw that it was broken.
The passenger headrest has came apart for no reason. The jeep has not been involved in any type of accident. Since there is not a recall the dealerships will not replace this even though there are many complaints about it.
While drivinghome from work 06/03/20 my passenger side headrest spontaneously popped off/exploded almost wrecked because it sounded like a gun shot or something hit my vehicle.
The passenger headrest deployed on its own while the car was in motion as i approach the stop light. Luckily my son did not suffer any injuries. If it had been in the driver's seat, it would of caused a major accident.
On 12/11/17 my vehicle was vandalized. The tires and rims were stolen and the back window was busted. However once having my jeep fixed at the collision center the heated seats are not working properly. My 2015 jeep grand cherokee has heated leather seats, however lately when turned on they barely get warm. It also has the heated steering wheel which is fine.
Driver headrest exploded into the back of my head while i was driving on a two-lane road (hopper in santa rosa ca).impact caused me to lose consciousness for several seconds, and i woke up on the wrong side of the road still in motion with my 6 year old daughter in the back booster seat.this problem is reflected in nhtsa online literature, a certified class-action suit, and online notices about potential recall.headrest is being replaced for free but the jeep dealer didn'thave any in stock and there is no timeline to get it fixed. Currently working with kaiser permanente insurance plan and medical staff to help with neck, head, and back pain, and continuing dizziness on and off every day since the incident.
Passenger front headrest deployed for no reason.car was parked and the headrest popped open and could have caused serious damage.this should be a recall.
Driving down the interstate when suddenly the driver's side active head restraint deployed and the headrest shot forward towards the back of my head. Luckily, i was seated forward, looking in my mirrors to change lanes so it did not hit my head. Taken to the jeep dealership and they stated that the plastic clips inside the headrest seemed to have broken and caused the headrest to deploy unexpectedly.
Driver's side headrest popped open and will not latch back in place.was not driving at the time but this could have been dangerous had it popped opened during vehicle operation.vehicle was parked in my garage and i was in the garage and heard a loud noise, did not know what it was at the time, but i thought it came from the car.so i opened car door and looked around inside car but did not see an obvious reason for the noise.the next morning when i got in the car, i noticed the headrest was touching the back of my head uncomfortably so i turned around and that is when i noticed that it was popped out.tried to close and secure it back in place but it will not stay.i am now driving around with it popped open.
Equipped with ahr "active head restraints", the headrest deployed while driving down a rural two lane road striking my wife in the back of the head. When we tried to follow manual instructions for reset, we discovered the plastic keeper clips were broken off and laying in the bottom of the headrest. Fiat chrysler say's. Not covered. $667.00 for a new headrest that could have killed her.
The head rest popped out without any collision. It just happened unexpectedly. And is not broke.
The headrest in my 2015 jeep grand cherokee deployed. The vehicle was sitting in my driveway. I tried to reset it but noticed the cheap plastic brackets are broken. The vehicle has 39,000 miles and has not been in any accident. I have owned the jeep for 24 hours. Welcome to jeep?
There's a clicking noise in the back rest of the driver seat. It clicks any time i'm driving and especially when i hit a bump in the road. It sounds as if it's a portion of the lumbar support.
Headrest pop off on its own on driver and passenger seat
Driving on a major highway one morning on way to work and heard an extremely loud "pop". Looked back and the leather headrest had completely unloaded like an airbag and deployed. Luckily it did not strike my head and cause me to swerve and cause an accident. The plastic piece that holds the mechanism in place snapped. No accident to cause this or anything. Clearly the part is defective. This needs to be recalled immediately.
I got into my parked vehicle after work, and noticed the passenger headrest was pushed forward, which was not the case when i parked it to go into work. Upon further inspection, the plastic bracket that holds the headrest in appeared to be broken. This is a safety hazard as i am now worried that the driver headrest will also pop and lead to a collision. This is not the first reported incidence of this occuring, and it needs to become a recall.
Passenger headrest exploded while driving on the highway, luckily no one was in the passenger seat. The vehicle was not impacted by any other vehicle nor has it been in any crash. Safety malfunction that needs to be addressed. Took the vehicle to dealer and they are unable to put reset the headrest, rep is stating that i need to buy a new head rest even though its a malfunction. Please advise what can be done to rectify this issue
Yesterday (11/24/2019) when my adult daughter entered my 2015 jeep grand cherokee limited, just after closing the door and fastening her seat belt, the headrest burst and hit her in the back of her head/neck. She had complained of discomfort after the incident, so we will be keeping an eye on her to confirm she didn't suffer a concussion. The car was not moving and nothing had occurred to cause the headrest to react.
While sitting completely still at a red light on a city street, my jeep grand cherokee headrest popped. My head was pushed forward and a loud popping sound occurred. I pulled over to assess what exactly happened and noted that the headrest had sprung upwards and forward. Further visual assessment revealed that two plastic pieces appeared to have exploded for no reason.
Passenger headrest safety feature deployed overnight while the vehicle was parked inside our garage.the plastic on the inside of the headrest is broken and the headrest can not be reset.
My drivers side headrest deployed and the plastic parts are broken so it won't go back into place.i wasn't in an accident. This happened while i was driving the car and it hit me in the head when it deployed.
I was sitting in the passenger seat in my driveway with the vehicle off getting ready for my family to go to the store. The passenger head rest busted open causing my head and body to jerk forward.
Headrest pop open out of nowhere after i parked the car in my driveway and was preparing to take off my seatbelt.
An inadvertent deployment of the active headrest in the front passenger seat.plastic holding clips broken, seems due to material or manufacturer defect.
Front seat passenger headrest burst while driving!just picked my mom up from the airport she is complaining of headache! it was so loud it scared me i wasn't sure what hadhappenef then my mom said it felt like something hit her in the head! i thought someone shot at my car!!! i pulled over and noticed the headrest was completely dislodged.i am very concerned if it happens to me ibeould lose control of my car !! this was very scary and i hope my mom is okay!!!
The active headrest deployed while the car was stationary and not involved in a collision. The plastic part holding the active headrest in its normal position failed, resulting in a premature unprovoked deployment.if i had been in the driver's seat at the time i would have ben hit in the back of the head.the impact of the headrest on the back of my head could lead to momentary loss of vehicle control and an accident.
On august 26, 2021, the front passenger seat headrest deployed the head restraint position and will not reset to original position.
The headrest on my jeep popped forward suddenly and unexpectedly while parked.this appears to have been caused by a failure of the plastic parts of the whiplash mitigation system built into the seat.while the seat was unoccupied at the time i feel this would have caused injury had someone been in the seat.
I was driving on the highway when my headrest airbag deployed for no reason. It smacked me in the back of the head. There was no impact from my vehicle hitting anything & no sudden braking. It popped and smacked me in the back of my head. I was on my cell phone at the time but it was sitting in my cup holder & i was using my airpods.*dtconsumer stated he has a stiff neck and maybe a concussion but did not see a doctor. Vehicle has been repaired.
The passenger active head restraint deployed unexpectedly and jolted my wife's head hurting her neck which is stiff and sore.the car was parked on city street and my wife just stepped in and sat down when the head restraint deployed.the two hooks inside the head restraint appear to be defective.one hook broke completely off, and the other is cracked and barely attached to the head restraint.*dt
The ahr on the drivers side just went off while driving highway speed. There was no accident or hard braking just driving.
When making a turn on a city paved road my passenger seat head rest exploded!
The passenger side active headrest restraint on my 2015 jeep grand cherokee deployed while parked in my garage unoccupied.i took the vehicle to a local chrysler dealer - they checked the computer and headrest and determined that the vehicle was not in an accident and a failed locking mechanism is what caused it to deploy. The dealer agreed to contact chrysler on my behalf for a resolution.i was told by the dealer that chrysler agreed to pay for half the cost of the repair - approximately $350.i agreed to pay the $350 only if they replaced both headrests which they declined.i am currently driving my vehicle with a defective headrest - hoping the second headrest does not fail also.
Last year (2019), i reported that my drivers side headrest restraint system in my 2015 jeep grand cherokee deployed due to defective parts. In october 2020, 12 months later and an additional 12,000 miles my passengers side headrest restraint system also deployed. No injuries and no none was in the vehicle when they deployed. Fca will not cover any repairs. The jeep has 72,000 miles. Fca needs to recall these headrests.
Passenger side active headrest separated shooting forward while the vehicle was parked in the driveway.
The head rest on the driver side seat popped out while i was driving at about 25 miles per hour.no accident was involved.
My 2015 jeep grand cherokee driver side headrest clips broke on their own
My passenger side active head restraint suddenly deployed, without warning, from my headrest while driving the vehicle. The vehicle was being driven on a straight residential street at approximately 35 mph. The vehicle was not involved in any type of front or rear collision and had not encountered any broken pavement, bumps, or potholes when the deployment occurred.no one was sitting in the passenger seat when the headrest deployed, but the noise and force of the deployment was startling. I'm obviously very concerned that the driver's side headrest may also deploy at any time while driving, possibly causing an accident or injury.
I was driving and all of a sudden, my headrest smacks me in the back of my head. After looking at it after i parked, i found out the headrest is a restraint system that deployed. The plastic tabs that hold the headrest together were broken. So, after driving back home, i am pulling up to my garage and then the passenger headrest breaks too.
While driving down the highway my drivers head rest collapsed forward.
The front seat driver side headrest has protruded forward. I just noticed it yesterday when i drove the jeep home from work. It was parked in our company parking lot all day while i was at work when this happened.went to schicker automotive group (jeep dealer) in washington missouri. They told me i need a whole new headrest. Total cost, parts and labor. $771.00
With my car parked in the garage and no one in it the drivers side headrest deployed.
(stationary) waiting while the transmission was in park position, the passenger headrest pop out forward and separated from the headrest trim (back of headrest ) vehicle was not moving and there was 'no' collisions to any part of the vehicle. It just popped out without any reason. If my wife was in that seat at the time of this incident she might had been seriously injured due to a previous broken neck.
While simply driving down the road my passenger side headrest just pops open.it seems the clips have broken.this should be a recall as i have spoken to many owners who have had the same issue.this is a safety issue and should be taken care of from the dealership and not cost $800.00 for something that is faulty.
Memory seats no longer work, therefore causing my seat to be out of whack and i can not sit right. My engine began to make a ticking noise out of nowhere, meaning something is wrong. One headlight is out but isn't and causes my bright to be on at all times. When using my light i now cannot use my actual brights. *pm
The active head rest on the passenger care deployed without warning or collision as the vehicle was parked with the engine turned off. The vehicle was never involved in any collisions or repair. Went to the local chrysler dealership that has a repair center and i was told that this item is not covered under the manufacturer extended limited warranty which i purchased and will expire in march 2020. My vehicle has 45k miles and is a 2015 model year. Looking at forums the active head rest on similar vintage vehicles are having similar problems and are indicated to be a design defect when a plastic bracket fails compromising the function of the active head rest. Currently the head rest remains deployed and i avoid sitting anybody on the passenger seat. The link below is not from my vehicle but the deployed head rest on my vehicle looks the same.
The passenger side headrest deployed. The vehicle was sitting still. I did receive a letter for a recall. I misplaced the letter. Can i get another so when i take it to the dealer i can present it to them so they know what is going on. Thank you.
Vehicle was stationary, in park, in a parking lot, and no collision occurred.driver, front passenger, and two rear seat passengers were in the vehicle.front passenger headrest deployed without warning striking front passenger in the back of the head.vehicle mileage approximately 50,000 miles.there are numerous online accounts of the active headrest deploying without a vehicle collision due to less than adequate reliability of parts within the active headrest assembly.i am requesting replacement through local dealership; initial feedback is the part is not covered and i have to pay to replace it.even with a replacement-in-kind active headrest, the expected reliability is suspect.the oem design should be revisited to ensure safe and reliable operations.
The driver side active headrest deployed spontaneously while the car was parked. The car has not been in an accident.the headrest popped forward and the plastic pieces that held it in place were broken.
While stopped at a stop light, my head rest deployed. I was stopped and on a city/town road. The temperature was about 85 degrees and humid that day so i'm not sure if that had anything to do with it but it happened out of nowhere!
While driving down the highway at approximately 65mph i noticed that the headrestposition was more intrusive than usual.i attempted to push the headrest back to a normal position.it moved as though it were spring loaded. Suddenly iheard a pop and my head was shoved forward.the headrest had deployed.i recovered pieces of broken black plastic from my garments
On 6/14/2021 i got in my vehicle and noticed the driver side headrest was deployed outward. I can see broken plastic clips inside.
I was parked waiting for a delivery when suddenly i hear a loud pop, the head rest popped out of the socket. No accident caused it. Only the driver side was deployed. This happen in a shopping place parking lot. Vehicle was stationary.
Active head restraint deployed without a crash or rear impact. It deployed while driving 65mph on the highway.
Drivers side headrest deployed for no reason while driving.
Was driving with my girlfriend and we heard a loud boom and my girlfriend injured her head because the headrest exploded and jerked her head forward.
Upon entering the vehicle, i found active head restraint (ahr) on the passenger side in a deployed position.visual inspection showed that plastic encasing safety pin has cracked and allowed the pin to separate, with metal hooks on the opposite side retaining the pin.the vehicle was parked in a carport overnight, and the fact that the hooks have not released the pin indicated that the deployment was not triggered by a collision, as it was designed to do.i am uncertain that a blow to the back of the head would cause a neck injury as alleged by some who have experienced the same problem while seated.however, it would have been a surprise and a major distraction; and as such, could indeed cause a traffic accident.i believe that these headrests must be recalled as soon as possible, as the design is defective, with plastic degrading further over time, and causing more of these accidental deployments to occur.i also noticed, that many vehicle owners have categorized this as an airbag problem.while the ahr is considered to be a part of jeep grand cherokee's passive restraint system, there are no actual airbags inside or any other explosive material inside the ahr, only cheap plastic retaining a safety pin under 75 lbs of tension.
Active headrest activated by itself with no collision. Inspection revealed a plastic tab is broken. This is known by jeep as a defective piece of equipment. They refused to fix as the car is ~1500miles outside of warranty
The front passenger seat headrest safety mechanism malfunctioned causing it to deploy. This caused a severe head injury to the passenger. Major concern of the driver seat headrest having the same problem and potentially causing an accident. There were no warning signs prior to the incident.
The driver's side headrest popped open for no reason. There had been no collision. On inspection of the release mechanism it's apparent that the plastic piece, retaining a pin, broke and caused the headrest to release and pop forward.the vehicle was stationary (parked in parking lot) when this happened.had someone been driving this would have caused an injury.
Passenger active headrest deployed while vehicle parked, will not reset.these vehicles have an active headrest system that is designed to deploy forward in the event of a crash but the plastic housing that keeps it in place has crumbled and made the headrest leap forward in the deployed state and will not go back into position and hold.
Head restraint deployed without a rear end collision or any other moving eventmy wife was simply loading the dog into the car as it was sitting in parking lot at vet office.
Family was getting in car after dinner, car turned on but in park, when there was a loud sound- passenger headrest deployed out of nowhere! thank goodness elderly family member sitting in front seat, who is on a blood thinner, was hunched forward at the time! my husband looked at manual and tried to reset as suggested but he states it won't- seems like a plastic piece is broken. Called dealership but they state it's not under warranty- car under 36k miles, and will cost $700 to replace since plastic piece broken. Kind of afraid to lean head on driver's side now, in case it deploys too!
While driving on the highway, the passenger headrest deployed. Retaining clips are broken and the entire headrest requires replacement. The vehicle has not been in any accidents and there was no jarring motion of any kind when the deployment occurred.
My wife and i were driving down the road in a neighborhood and her body just shot forward like somebody shoved her from behind. The headrest shot out of place and hit her in the back of the head forcing her forward. She had some neck pain for a little bit but nothing serious. Thankfully it was the passenger seat and not the driver seat. I couldn't even imagine if one of us were driving on the highway and having this happen to the driver.
While my daughter was driving, the driver's side headrest airbag deployed unexpectedly.this happened while driving down the road, at 65 mph, fortunately it did not cause a wreck.it has already happened on passenger side as well.
The passenger-side headrest deployed while being driven on a state highway at approximately 55 mph.it randomly deployed without collision, striking the back of the front-seat passenger's head.
Headrest airbag deployed while car was parked
The safety feature that causes the head rest to separate and shove the head forward in the event of a collision went off without warning while i was driving. It nearly caused an accident rather than deploying because of one. I'm lucky i wasn't knocked unconscious while driving. The plastic mechanism that holds the little metal bar is busted now, so i can't pop it back together to drive normally.
Drivers side head restraint deployed while car was in motion on a highway.it appears a particular plastic clip within the headrest broke on its own causing the headrest to deploy. This created quite a safety risk as it was a huge distraction.no accident was involved, fortunately.
Headrest deployed without warning. Have read online that this is a very common problem with an expensive fix. Luckily no one was sitting in seat when it deployed or could have caused injuries. If it happens to drivers seat while driving this could be a very dangerous situation.
While driving on the turnpike, the passenger headrest deployed with my son sitting in the seat. There was absolutely no reason for why. It was an insane shock to the back of his head.
I was driving on a highway at approximately 5 mph. I was in a line of traffic and we were nearing a stop sign when i heard a very loud noise and felt something hit the back of my head, thrusting my head forward. I initially thought i had been rear ended by another vehicle, but then i discovered that my headrest had spontaneously deployed. The headrest is unable to be reset because the plastic pieces that keep it together are broken, which appears to be why it spontaneously deployed.
The contact owns a 2015 jeep grand cherokee overland. The contact stated while the vehicle was at a stand still, when the front passenger side headrest air bag deployed independently. The contact stated no warning light was illuminated. The contact sustained head, neck and back injuries. The contact stated she did seek medical attention and had seen a chiropractor. The vehicle was not diagnosed or repaired as of yet. A dealer was not contacted. The manufacturer had not been informed of failure. The failure mileage was approximately 14,000.
The contact owns a 2015 jeep grand cherokee. The contact stated that while driving 15 mph, the front passenger's head rest inadvertently deployed without a crash. There was no warning lights illuminated. The contact stated that there were no injuries. The vehicle was taken to elmwood chrysler dodge jeep ram located at 625 taunton ave, east providence, ri 02914, (401) 438-0400, where the vehicle was diagnosed and the contact was informed that the head rest needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 63,000.
The contact owns a 2015 jeep grand cherokee. While driving, the headrest on the driver's side popped open. The contact called tom o'brien chrysler jeep dodge ram indianapolis (4630 e 96th st, indianapolis, in 46240, (317) 805-4400) and was informed that the vehicle was out of warranty. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to nhtsa. The failure mileage was 34,781.
The contact owns a 2015 jeep grand cherokee. While the contact's mother-in-law was driving 55 mph, the headrest sprang forward and struck the back of the driver's head. There were no injuries. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not notified. The failure mileage was 64,218.
The contact owns a 2015 jeep grand cherokee. While driving approximately 75 mph, the driver's seat headrest exploded. The contact stated that a fragment of the headrest struck the driver in the back of the head. The contact stated that the headrest was designed as a preventative safety measure against the whiplash effect during a rear end collision. The contact stated that the headrest actuator fractured into pieces, which caused the headrest to strike the contact in the head. The contact experienced pain in the base of the head, but did not receive medical attention. Gengras chrysler dodge jeep ram (460 connecticut blvd, east hartford, connecticut 06108, (860) 289-0246) was made aware of the failure and stated that the vehicle was out of warranty for repairs. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,000.
Passenger seat headrest unexpectedly popped out while passenger was in the vehicle.
The contact owns a 2015 jeep grand cherokee. While driving, the plastic bracket on the headrest fractured and caused the headrest to move forward with extreme force. As a result, the headrest struck the passenger. There was no injury. The vehicle was not taken to a dealer. The manufacturer was contacted. The vehicle was not diagnosed or repaired. The failure mileage was 47,000.
While driving on a city street on sunday, june 21, 2020, the front passenger headrest popped open hitting the passenger in the back of the head.
The contact owns a 2015 jeep grand cherokee. The contact stated while driving approximately 30 mph, the driver's side air bag located in the head rest exploded without impact and struck the driver in the back of head. There were no reported injuries. The contact called fort collins dodge chrysler ram (3835 s college ave, fort collins, co 80525, (970) 541-9989) however, the vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 69,000.
The contact owns a 2015 jeep grand cherokee. While the contact's wife was driving 65 mph, the frontal driver's side head rest air bag deployed without warning. The driver sustained headaches, but was not injured. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not contacted. The failure mileage was 85,000.
The contact owns a 2015 jeep grand cherokee. While the contact was reversing the vehicle out of a parking space, the passenger side headrest deployed without warning or an impact. The contact's wife was injured and hospitalized. The manufacturer and dealer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 46,000. *dt
Active headrest restraint deployed while driving on the interstate. No rear collision or other accident occurred. Dealership indicates the "tabs" broke off and therefore cannot be reset. Quoted me $816 to replace the headrest. Seems exorbitant. And something that, as a safety component, should be the subject of a recall (voluntary or otherwise) to be fixed.*dtconsumer stated vehicle has been repaired.
2015 jeep grand cherokee.consumer writes in regards to back up camera repairs, radio/cd player, bluetooth malfunctions, heated seats inoperable and other electrical issues.the consumer stated the vehicle has been in the shop 12 times in the last year and a half. The vehicle went into off road mode while driving down the street, the headlights started flashing while stopped behind another driving for no reason. The dealer worked on electrical connections behind the media center, and replaced a wiring harness. The problems continued to multiply and the vehicle hasn't been the same, since.the consumer was informed a software update, would not be available until september.
It was freezing outside, but not icy on the road. Well lit. I was not in a rush. Car was in excellent shape up until then. I was going ~10 pmh down the inside parking garage driveway. Had to pull to the right due to car coming up partially on my side. Scratched the side wall. Once that happened, the car accelerated out of control. Brakes didn't react. Only way to stop the car before running into other cars or even people was steering the car into the wall front on. The car finally stopped, the wall broke down. The airbags didn't go off, the brake assistance system didn't kick in. Fortunately nobody was hurt, but could have easily happened. The car is a total loss. I was not under the influence of drugs and don't have a seizure disorder. Witnessed every single second fully awake and aware.
I own a 2015 jeep grand cherokee overland.i was informed of the nhtsa research into the 2014 jeep grand cherokee and the problems individuals were having with the collision warning system and the automatic breaking.i have experienced the same problem two times.there was no vehicle or obstacle close to me and the collision avoidance system initiated the autmoatic breaking system while driving down an interstate highway.it did not cause an accident, thankfully.after the second incident, i disabled the forward collision warning system due to my fear that it would happen again and cause an accident.i was alerted to your investigation into the 2014 model but wanted to bring it to your attention regarding my 2015 model.reference:the office of defects investigation (odi) has received nine complaints alleging inappropriate activations of the autonomous braking system in model year (my) 2014 jeep grand cherokee vehicles. All nine reports alleged unexpected braking incidents preceded by collision imminent brake warnings and resulting in sudden reduction in vehicle speed in traffic. Two complaints reported autonomous braking incidents with no objects on the road resulting in rapid increase in brake force and anti-lock braking system (abs) activations. The complaints alleged experiencing multiple events at different locations and road conditions. A preliminary evaluation has been opened to assess the frequency, scope and consequences of the alleged defect. The following voq numbers are associated with the issues discussed in this resume: 10543837, 10713629, 10690650, 10663320, 10630362, 10596913, 10533622, 10533524, 10651269.
I purchased my jeep grand cherokee in jan 2016 and it had recall for the electronic shifter and brake caliper. Fca issues the recall without having parts to fix and after a month of waiting i cannot get the dealership, dick huvaere in richmond, mi to get me in to finish the repair on the recall. The dealer was no clear if the vehicle is safe to drive and they did not offer a rental while the parts are on back order.
July 2 2015 -between 5:10 - 5:30 am southbound 25 just prior to exit 217b full moon no rain / no moisture / no road debris at time of accident no jeep indicator lights / warning - no uconnect messages no rush hour / no traffic maintenance / no construction. Left lane with no shoulder but with a concrete construction wall. We were driving with light traffic (posted speed limit65, and we drove with the same traffic in our lane was traveling at 67, and we were approx 'at least' 2 car lengths behind the silver mazda). Two cars ahead of us, i saw braking taillights, and i pressed on our brake to slow down due to seeing the braking lights on the second car that was in front us - not because of the car in front of us - mazda had not engaged their brakes at that particular time).within seconds after i released the brake pedal, the jeep continued forward at a slightly slower speed, and it was then the mazda came to an abrupt and complete stop, that i slammed on the brakes but there was no response from the brakes (*meaning there was no substantial decrease in the forward motion i then added additional pressure on the brake pedal with no change no engagement of the braking system. I received this email the same morning after the accident happened. Alert: your 2015 jeep grand cherokee has indicated there is an issue that requires your attention.his vehicle health alert has been sent to notify you that as of 07/02/2015 at 08:42am est, attention is required for one issue. Brakes & suspension antilock brake system (abs) warning light your vehicle's abs warning light recently indicated the antilock portion of the braking system is not functioning. If the abs warning light remains on or turns on while driving, the conventional brake system will continue to operate normally unless the brake warning light is on. Have your vehicle serviced at your dealership immediately
My 2015 jeep grand cherokee is equipped with sensors that can activate the braking if the car detects a collision.it seems as though these sensors are too sensitive and cause the car to slam on the brakes when there is no need for it.i have experienced my car slamming automatically slamming on my brakes in the middle of the road seemingly because i was making a lane change and the vehicle in front of me was not moving.lucky there were no vehicles behind me otherwise it would have surely caused a severe accident!this was on a busy street in the middle of the day... Very dangerous!
Forward collision warning system with brake mitigation continues to engage intermittently on its own.this is not to be taken lightly.the forward collision warning with brake mitigation engages intermittently, out of the blue, when there is no need.meaning; i'll be driving along . . . No cars or objects in front of me, and all of a sudden the system slams on the brakes, jerks very abruptly, audible bells go off and the screen illuminates brake brake brake!there have been 3 instances in which my family and i have nearly been rear-ended due to this erratic behavior that the vehicle is demonstrating.i've been in a comparably equipped loaner car for the past five weeks and it has not demonstrated this type of inconsistent, erratic behavior.this vehicle is unsafe to drive, be in or around.the jeep was purchased on july 9, 2016.i have taken the vehicle into the service department 4 times since july 21, 2016.after examination of damage, electric tech review and 2 test drives (32 miles and 100 miles)the response i get is, "the system is working as designed."the vehicle has been in service 51 of the 103 days of ownership, 49.5%.the selling/servicing dealer and manufacturer has been extremely negligent in providing transparency to any similar issues to mine.quite frankly, they haven't communicated much of anything to me.the last time the service advisor reached out to me, via text, was on september 23, 2016.my customer experience has been awful.i do not feel safe in an fca vehicle, nor do i respect any of their corporate or dealer network associates.this is the worst consumer experience of my life.unbelievable that my safety is not a concern to fca or the selling/servicing dealer.if it were, i would have been provided a full refunded and free to go elsewhere make a purchase with a manufacturer that i trust and appreciates me, the customer.
Third time of incident. While parallel parking, and shifting from reverse into drive, while foot is still on the brake the vehicle revs and lurches forward. 1st 2 times involved parking on snow/ice. Today, with a dry street and sneakers, vehicle began to rev.i attempted to shift into park to avoid lurching forward but failed to do so in time. When vehicle revs, i hold onto steering wheel and press brake with all my strength but unable to prevent the forward movement.
The contact owns a 2015 jeep grand cherokee. After switching to the park position and exiting with the engine running, the vehicle suddenly drove forward and struck a second vehicle. The contact sustained an injured right arm. Medical attention was not required. The vehicle was taken to the dealer who was unable to duplicate the failure. Also, while driving at various speeds, the collision avoidance system randomly activated and caused the braking system to abruptly stop the vehicle. The vehicle was taken to the dealer who was unable to duplicate the failure. The manufacturer was not notified of the failures. The vin was not available. The failure mileage was 1,000.
Driving, lost all power to steering, brakes and engine.crossed over double yellow and narrowly escaped a collision with the guardrail.had any car been in the opposite lane, i would have been severely injured.i am a mother of two.it was suddenas without warning.additionally i had to call out of work hence loss of income.
The contact owns a 2015 jeep grand cherokee. While driving at 35 mph, the brakes engaged independently. The vehicle was towed to the dealer where the failure was unable to be duplicated. The contact sustained injuries to the neck and back due to the abrupt braking of the vehicle. The contact required medical attention. The manufacturer was notified of the failure. The approximate failure mileage was 6,999. The vin was not available.
The contact owns a 2015 jeep grand cherokee. While driving 65 mph, the front alarm braking sensor illuminated and the vehicle came to a complete stop. The failure recurred five times. The vehicle was taken to a dealer where it was diagnosed, but the failure could not be duplicated. The manufacturer was not notified of the failure. The approximate failure mileage was 15,000.
I brought my vehicle to mark dodge jeep dealer at 3777 gerstner memorial blvd, lake charles, la 70607, (337) 474-2640, on 6/17/16 for the left front brake caliper recall. They checked the part and determined i needed a replacement. They told me they ordered it, however it has still not come in yet, and that was over 3 months ago. I have called them several times during this 3 month period. Each time they report a different story. Once they said it was on back order and they could only order one brake caliper per week. Another time they said i was next on the list to get one. They next time they said it was in, but they called back to say it was not in. They have told me a number of excuses that never add up. They cannot tell me when the part will arrive or what to expect. Please investigate this dealer and the process they are using to fix these recalls. I would like to get this issue repaired and dont feel that i should have to go through the expense and time to drive to another city to have this recall repaired.
The contact owns a 2015 jeep grand cherokee. While driving 45 mph, the brake pedal was depressed, but failed to stop the vehicle. As a result, the contact rear ended the preceding vehicle. The air bags failed to deploy. The contact was not injured; however, the driver of the other vehicle sustained unknown injuries that required medical attention. A police report was not filed. The vehicle was not towed. The contact called an unknown dealer, but the vehicle was not taken to the dealer for diagnostic testing or repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 37,000.
Once i had completed parking the vehicle in a parking lot in front of a shopping center properly shifting the gear into the park position. My boyfriend began to exit the passenger side to help our two year old son from his car seat as i had began to release my foot from the break pedal. It was at that moment that the vehicle began to roll forward i quickly placed my foot back onto the break pedal stopping the vehicle which still indicated it was in park. With my foot remaining on the break pedal i shifted the gear into drive and into park, again. To ensure the vehicle was now parked. The vehicle did not move and i placed the emergency parking break on and have continued to do so since the incident. At no point in time during the incident did the vehicle alert me in any way that the vehicle was not in the proper gear position. It in fact read that it was in the correct gear position of park.
On multiple occasions while using the adaptive cruise control the vehicle will suddenly and unexpectedly apply the brakes when the path is clear in front of the vehicle.it would appear large objects such as a jersey barrier (common in wa) the left and large slowing traffic (a potential danger) to the right will trigger the inappropriate action and results in a dangerous situation to vehicles behind!the situation that causes the problem is not easy to reproduce, hence its surprise!
My vehicle has active collision protection.the system is awesome however it seems like when you apply the brake the vehicle assumes your depth perception and senses will avoid a collision.i think the vehicle computer and sensors should still make the ultimate decision to stop the vehicle.also, should there not be a sensor for temperature in this system to take into account the possibility for ice and snow?thank you.
I had been driving this vehicle for several days , i notice when i brake . It would not stop . I notice this 6 different times . My daughter came hone one morning and said to me . Be careful driving today , it is light rain and you know those brakes don't always work . Be careful , well i had a accident . The car in front of me stopped and i was far enough to stop but the car would not stop when i hit the brakes . I ran into the car i front of me . There was no damage to her car , just a little hot . My car looked like i slammed into a brick wall . I was on the highway , going 30 miles a hour
The contact owns a 2015 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 16v168000 (service brakes, hydraulic) and 16v240000 (power train);however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Coming out of a tunnel, wet surface, slight turn, and the automatic braking system known as traction control locked brakes and steering up on it's own causing car to hydro plane into a curb and a wall. I had no control but if i did i could have controlled the car and prevent the crash.
The contact owns a 2015 jeep grand cherokee. The contact received notification of nhtsa campaign number: 16v240000 (service brakes, electrical system). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.updated 07/22/16*lj
Vehicle randomly brakes unintentionally for 5 to 10 seconds - engine and steering fail all at the same time. A loud collision warning along with red alert braking indicators. I informed a local dealership several months after purchase (summer 2015). They reported no specific codes or recalls. The issue has occurred multiple times. In all occurrences the vehicle was in motion including highway and city streets. For incidents i directly recall they occurred while driving in a straight line (mostly).
My jeep is rolling backwards when in park, wheels turned all the way to the right and emergency brake engaged. This has happened about 10 times since i purchased my jeep in july 2015. On jan 4th 2016 it rolled about 10 - 15 feet down a driveway and came to a rest in the gutter. It happened again on jan 7, 2015. The jeep was parked on a slight incline in driveways with about 1/4 inch on snow/slush. The tires are still locked in the right position both times when it came to a stop in the gutters. After the last incident i found a little driveway and parked on it. I again turned the tires all the way to the right and engaged the emergency brake and i sat and waited. 7 minutes later it started to slide down the driveway it sled about for about 5 - 8 feet before i applied the brake. This inclined driveways have been about 05 -10 feet inclines. I have had a 1996 and 2006 jeep over the past 25 years and have never had a vehicle slide from a parked position or down a snow packed hill. I took it to the dealer and they told me to get new snow tires. This is very scary to me. If children are walking to school or joggers or a passing car someone could be seriously hurt or worse. This serious matter needs to be handled promptly.
Jeep was parked in our driveway which has a slight incline. Looked out of the window a few minutes after it was parked and it was out in the street. Drove it back up the driveway 6 or 7 times and put it in park. Each time the wheels rolled and it rolled down the driveway into the street. Just before this happened, i had removed a wheelchair from the back. If this had occurred sooner, i would have been run over by the car. If this had happened when transferring from the car to the wheelchair, both of us would have been hit by the door, knocked over and then run over.
The incident occurred on or about thursday, april 10th 2019 at 12:10am. It involves the brakes of the vehicle not being able to stop the vehicle at low speeds. The entire incident was captured on a high-quality front-facing dashboard camera with audio, video, and gps. There were no injuries.description of the incident is as follows:while i was on the interstate 10 west freeway in redlands, ca, i maneuvered to the most right lane on the highway in preparation to approach an exit less than 1 mile away (university ave.) due to lane closures (left lanes) at the time i was on the freeway, traffic was bumper-to-bumper and very low speed. While in the most right lane and still at very low speed, i engaged the adaptive cruise control feature on the vehicle. Within around 5 seconds of engaging the adaptive cruise control, the vehicle slowed down to a stop because of the vehicle in front of mine had stopped. At that point, the cruise control feature self-disengaged as normal. Only a few seconds later, the vehicle possibly abnormally vibrated. As the vehicle continued to creep forward in traffic as normal, i applied the brakes to stop, but the vehicle would not stop or slow down. As i nearly approached colliding with the vehicle ahead of me, i engaged the parking/emergency brake with my foot, and that did not seem to slow or stop the vehicle either. A second attempt to engage the parking brake did nothing as well.within a few seconds, the car almost slowed to a stop due to rolling friction and a slight uphill grade in that portion of the freeway. I placed the vehicle in park at this time and restarted the car. After restarting, i was able to drive and brake properly the rest of my short journey home.this entire episode is captured on my dashboard camera, and it seems others on the internet have complained about this issue as well.
Vehicle was being parked in my garage moving slowly forward with no application of throttle and began to suddenly accelerate. Standing on the brake would not fully hold it and it went into rear wall .
A big warning comes on my dash board saying brakes and automatically stops while driving on the highway. This happened twice. It is scarey because there is no reason i need to brake nor can i control that the car is force braking it self. I have read 2 other complaints about this issue and both have ended in crashing the vehicle due to the computer force braking itself in the suv.
The contact leased a 2015 jeep grand cherokee. While driving 25 mph, the brake pedal made an abnormal grinding noise and the brake pedal was sticking without warning. The contact observed a puddle of fluid underneath the vehicle. The vehicle was taken to a local dealer (east chester chrysler jeep dodge ram, 4007 boston rd, bronx, ny 10466) and was informed that the brake booster, casket cover gasket, chain case, and the sealant needed to be replaced. The vehicle was repaired. The manufacturer was notified and opened case number: 33407052. The contact was referred to nhtsa. The failure mileage was 18,000.
The automatic emergency braking system activates on the highway for reason. I have been to the dealer repeatedly during the warranty period and they can't fix the problem. It activates at times with nobody in front of me and sometimes with a clear lane ahead of me and a truck next to me. This has happened numerous times since i bought the vehicle three years ago.
The autonomous braking system on my jeep grand cherokees came on for no reason at 70 miles per hour with an empty road ahead of me. Iwas nearly hit from the rear, very scary.
While driving at a speed of 15 mph on a city street the front passenger side control arm fractured, broke loose, ripped apart the wheel well and caused the car to pull to the right and brush against a parked car causing minor paint damage on the front bumper.
Apparent leak in the power steering on the drive rack. Very costly repair that needs fixed. Car just went over the manufacturers warranty.
Vehicle loses power steering intermittently. It's still under warranty and has been to three different dealers 5 times. It's presently at arrigo jeep in ft pierce fl and has been for over a week. They do not return my call. This has also been reported to chrysler. Loss of power steering can happen in motion or stationary. Very dangerous. I have all service docs.
"low power steering fluid". 2nd time taken suv to the dealership, for power steering fluid been below the min mark. Dealership said they inspected vehicle for leaks, no found. Dealership stated that in this type vehicles is normal that fluid evaporate and that just need to be refill everytime goes below min. In my opinion this is like brake system were fluid don't evaporate but will go low in the existence of a leak. Dealership need to do an inpection with the vehicle operating to look for leak since it could be leaking straight to the ground when vehicle is on the move.
It's been since may 2018 with in/out visits to the dealership for a constant problem. My steering wheel wobbles over 70mph on my 2015 grand cherokee wk2 high altitude, all standard features. This started after 26k miles and now i have 39k miles. I've researched dozens of forums and read through tsbs with no solution. I had the dealer replace the tires, twice, with michelin premier ltx 20inch tires, several road force tests, high speed balances, several alignments, rack and pinion replaced, front wheel bearing assemblies replaced, all new shocks and after alllllllllll of that, she still wobbles!!!!!!! the dealer has thrown their hands up and will not help me any further. The steering wheel only wobbles between 70-80mph. Another customer's wheels were placed on my car and tested with same issue. Privately owned alignment centers also confirmed a spot on alignment and wheel balance. All bushings appear to be intact. The jeep is not safe to drive on the highway.
Driving, lost all power to steering, brakes and engine.crossed over double yellow and narrowly escaped a collision with the guardrail.had any car been in the opposite lane, i would have been severely injured.i am a mother of two.it was suddenas without warning.additionally i had to call out of work hence loss of income.
The contact owns a 2015 jeep grand cherokee. On several occasions, whether being driven or stationary, the vehicle would lose power steering functionality without warning. The vehicle was taken to troiano chrysler jeep dodge dealer (address unknown) where it was diagnosed that the rack and pinion needed to be replaced. Also, there was a low voltage fluctuation going to the electronic power steering. The vehicle was repaired; however, the failure recurred. The vehicle was then taken to wallace jeep (2755 se federal hwy, stuart, fl 34994, (772) 220-3600) and arrigo dodge chrysler jeep ram fort pierce (5851 s us highway 1, fort pierce, fl 34982, (855) 709-0687) where it was diagnosed that there was a voltage issue with the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 24,169.
Brake service apt. Discovered a leak in the steering column.leaking onto the boot and requiring a full replacement of the steering system.$2,000!2015 jeep gc.there are so many complaints of this issue with jeep gc's dating back to the earlier 2000 models.they need to recall these jeeps and get this figured out as hydrolic fluid used in steering is highly flammable, corrosive to the boots and pervasive in these suvs!
I took my car in for a routine oil change and was informed that the rack and pinion steering assembly was leaking power steering fluid and that my power steering fluid reservoir was nearly empty. My car has 80k miles on it. This appears to be a common complain amongst owners of my make and model vehicle.
The contact owns a 2015 jeep grand cherokee. While driving various speeds, the power steering fluid leaked out approximately every 500 miles. The vehicle was taken to saitta trudeau chrysler jeep dodge in pahrump, nevada where it was diagnosed that the power steering fluid had evaporated. The dealer stated that there was no repair for the failure and that the contact would have to bring in the vehicle to have the power steering fluid replaced or "topped off" when necessary. The manufacturer was made aware of the failure. The failure mileage was 6,000.
I had the electronic power steering module go out & also had to replace radiator after doing research i have seen 1,000 of other customers complain about the same issues and they not be covered by warranty due to basic warranty expired. If this is a common issue with the 2015 jeep grand cherokee why has this not been reviewed for recall??
The vehicle radio/navigation system blacks out. System blacks on and off and when reset- navi udefined blinks on and off and system states it's in compromised for cyber security. I have taken the vehicle to the dealership 2x and will be dropping the car off tomorrow and leaving until they figure out what is wrong with it. The radio also tries to set itself to various stations. I have uconnect access and i have not paid for the service. I located yelp in the vehicle yesterday- the vehicle will be dropped off and i am demanding a resolution and i do plan on taking further steps with uconnect and jeep/cryhsler. The vehicle was purchased new. It took me a while to determine it was the uconnect as i thought it was my phone. I did not think it was the fact that i connected the uconnect to the phone.i also took my vehicle to 2 jeep dealerships to check on recalls
Discovered oil leak in my garage. Dealer checked and discover both radiator leak and power steering leak. No warning indicators were illuminated. Deal requested to have it replaced because it's dangerous drive.jeep has less than 58500 miles on it.
Less than 50,000 miles and told that the steering rack is leaking and that it needs to be replaced at a cost of $2600.this seems to be a common problem, why isn't there an official recall on this?this part, with normal commuter driving, should not fail at such low mileage
On 9/26/2015 we were driving down our street and lost all ability to steer thetruck.i called jeep roadside assistance and the truck was scheduled to be towed to the nearest jeep service center on 9/28/3015 - the truck was not drive-able.the jeep service center reviewed my truck a few days later and told me that the steering control module had gone bad in the truck which is why it couldn't be steered.the steering control module is still on order and my truck is still at the service center and is not drive-able as of this posting on 10/15/2015.
The power steering and steering rack failed on the car while merging causing a near-fatal accident. Fca has acknowledged that this is a known issue that the steering racks leak and can fail but won't issue an open recall because nhtsa isn't forcing them too.
The contact rented a 2015 jeep grand cherokee. While driving approximately 10 mph, the steering wheel seized without warning. The vehicle crashed into the curb, flipped three times, and landed on the hood. The front passenger side curtain air bag did not deploy. A police report was filed. The driver sustained a broken nose and a broken toe on the right foot, which required medical attention. The vehicle was towed to a body shop, but was not diagnosed or repaired. The vehicle was destroyed. The manufacturer was not made aware of the issue. The failure mileage was approximately 16,890.
Drove car to shopping center noticed a oil smell when parking. When i returned to car to leave shopping center i had extreme difficulty turning steering wheel. I live very close from shopping center and very carefully with extreme difficulty drove car home. I opened the hood a noticed power steering fluid all over the engine compartment. I had the car towed to the dealer. Car has 13,000 miles. I feel very lucky that the oil didn't cause a fire or that the steering lose occured when i was not moving down the highway.
The contact owns a 2015 jeep grand cherokee. The contact stated that while driving at approximately 45 mph, the steering wheel became difficult to maneuver. The vehicle was towed to the dealer where the power steering hose was replaced. The manufacturer was notified of the failure. The approximate failure mileage was 443. ...updated 02-03-15 the consumer stated the power steering hose detached from the pump and all the fluid leaked out, making it very difficult to steer the vehicle. The was attached with a compression coupling and was simply re-attached with the same. Updated 02/18/15
I returned this jeep twice to dealer letting know that the transmission had a hard bang between shifting, they continue to say that this normal.the service manager says it because of the electronic system, i told them that i have driving for over forty years and have heard of such thing and this sounds more like a torque converter issue not a computer, needless to say they continue to say nothing is wrong. I am in the process of scheduling another appointment because it continues to get worse.
My truck has 57,000 miles on it and the rack and pinion system is leaking fluid from both boots and needs replacing
Driving over imperfections in the road causes the steering wheel to shake. The faster we travel the faster & more severe the shaking. I have had the vehicle checked by numerous shops & all steering & suspension components are in good condition.
The contact owns a 2015 jeep grand cherokee. While stationary and driving various low speeds, the power steering made a high pitched whistling noise when turned left or right. Ed voyles chrysler dodge jeep ram in marietta, georgia was made aware of the failure and stated that it was normal. The manufacturer was made aware of the failure and referred the contact to nhtsa. The vin was unknown. The failure mileage was 24,000.
The contact owns a 2015 jeep grand cherokee. The contact stated that the vehicle experienced a complete loss of power steering while driving 15 mph. The failure occurred without warning. Upon inspection of the vehicle, the contact noticed that steering fluid leaked from the vehicle. The vehicle had to be towed to the dealer where it was diagnoised that the power steering hose had a defective clamp that needed to be replaced. The manufcaturer was notified of the failure. The failure mileage was approximately 500. The vin was not provided.
1- surround sound is auto turn to stay on. When turn off no any effects.2- some noise come in driver side from dash or engine room. This noise like air sound from air pump every 10 to 25 sec with synchronous small some effect in rpm.
I went in to have a routine oil change and found out that i needed to replace my rack and pinion. My jeep is a 2015 grand cherokee with less than 45,000 miles. The primary use of the vehicle is just getting back and forth to work and it has never been driven off of a paved road. This is not a failure that should be incurred this early on in the jeeps life with an owner that is only driving it casually.
Driving the vehicle speed over 60 miles it shakes and it trembles, and the sensor driving beers out of control
Took my jeep in for a routine oil change and was told that both ends of the steering box are leaking will need repair at a cost of nearly $2400.00.in researching this problem i discovered hundreds of complaints across the country for this same problem as well as a recall of jeep products in 2011-2012 for the same problems that resulted in injuries to drivers and fires in vehicles.this is a well known problem with previous precedent from prior model years that needs to be addressed through a recall process before some gets injured or killed or a vehicle catches fire.the service advisor even admitted that they see a lot of these issues with the jeep product.
The power steering rack has a slight leak, which was discovered shortly after the warranty had expired.
Vehicle randomly brakes unintentionally for 5 to 10 seconds - engine and steering fail all at the same time. A loud collision warning along with red alert braking indicators. I informed a local dealership several months after purchase (summer 2015). They reported no specific codes or recalls. The issue has occurred multiple times. In all occurrences the vehicle was in motion including highway and city streets. For incidents i directly recall they occurred while driving in a straight line (mostly).
Service shifter keeps appearing, major world serviced and replaced the shifter but to no avail, it continues to state service shifter.
Third steering rack in 4 years.vehicle only has 40k miles on it. Each time there is a drop in power steering fluid and a leak identified in the power steering boot.
During a routine check of vehicle fluids,i discovered that the power steering reservoir was empty. The dealer said "power steering reservoir is low from factory and is topped off during service". I reported this to jeep customer assistance, but have not received a response.i haven't noticed any steering problems, but i am concerned that this a potential safety issue.
On december 13, 2018 we attempted to move our jeep from one parking space to another.turning into the new space, the power steering went completely out making it extremely difficult to steer at all.the jeep was taken into the dealership, who told us the power steering pump would need replaced.the part was on back order and it would take until after christmas to get in.we were forced to drive the jeep with the power steering not working.in winter, in ne ohio.when christmas time came and went, the dealership informed us that the part was still not available and we would have to wait until january 30, 2019 - 7 weeks since the incident occurred.here we are, january 31, 2019 and now the dealership tells us there is nothing they can do and it will be at least march, 2019 until they can get any replacement.we purchased this vehicle in february, 2018.and this problem occurred 10 months later.jeep should be responsible for having replacement parts available on their vehicles, especially something as important as power steering in the dead of winter in ohio.very unsafe, and very dissatisfied!
The contact owns a 2015 jeep grand cherokee. While reversing the vehicle, the rear camera proximity lines failed. There were no warning indicators illuminated. Bobb chrysler dodge jeep ram (13007 wicker ave, cedar lake, in 46303, (219) 267-1226) diagnosed that the steering column module needed to be repaired. If the repair was not completed, it would affect the air bags. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 70,000.
The contact owns a 2015 jeep grand cherokee. After pressing the push button to depower the vehicle, the button became detached from the dashboard. Due to the failure, the vehicle could not be turned off. The failure occurred without warning. The vehicle was taken to the dealer for diagnostic testing, but the results were not disclosed. The vehicle was repaired. The manufacturer was not notified. The failure mileage was approximately 26,000.
The contact owns a 2015 jeep grand cherokee. The contact stated that due to poor design of the vehicle, the shifter would easily shift into reverse instead of park. The vehicle was not taken to the dealer. The contact, who was a mechanic, stated that the design presented a safety issue but the vehicle was working up to specifications. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 5,500.
The contact owns a 2015 jeep grand cherokee. The contact stated that the battery was mounted under the passenger seat and was very difficult to access. The contact notified the dealer, but the mechanic could not remove the battery. The manufacturer was notified of the issue. The contact had not experienced a failure.
Vehicle often does not engage in gear.eventually when it catches gear, the vehicle lunges considerably in gear forcing the car to jerk forward.it happens more often when going slow in traffic or going up and down hills.very unstable in these situations.in one specific situation in traffic, car did not catch gear and then when it engaged, jerked forward into car in front of me.
R rolled into tree,drivers door was jammed. Walked to house got keys and husband who climbed over the console and backed the car out from between two trees drove to our house.the car was originally in park standingstill i was not in the car when this happened, home is located on a rural road. The damage was extensive.
My jeep is equipped with a panoramic sunroof. Underneath the headliner, you can hear a tapping noice while driving on uneven surfaces. This noise is present even when driving on paved roads that have small bumps or rocks. The noise sounds like a piece of the plastic or metal track is loose, causing it to tap the metal body or the glass of the roof. I have seen several concerns that match this description when researching this problem on jeep threads and blogs. In adding, after i called the local jeep dealership about this issue, they said that it was a common complaint regarding the panoramic sunroof.
On august 15th 2015, i brought my vehicle in for a recall that i received in the mail, on the letter it states it is for orc module, so i went into the dealership ray brandt dodge, jeep on westbank expressway to have my recall taken care of, well prior to bringing in my car i called them twice to make an appointment to have my car serviced, they informed me that i did not need to make an appointment just to bring the vehicle in for the recall. I brought that car in the saturday of august 15th to be informed that i needed to make an appointment and they were backed up, i informed them that i had called twice to make sure i got my car taken care of and got this recall item taken care of, they could not service me and told me i had to make an appointment so i left with my car not being serviced and driving my vehicle with a known recall that i brought my car in for, on august 27th i had a car accident, ,my car is still not been serviced for this known recall code r05, and now i have had an accident in my car which has me shook since i know that there is a issue with my car. I am writing this complaint because i think it is horrible the way that dealership treated me and i could be in a different situation and not be able to write this complaint. I do not know if this will do or change anything but i thought it should be heard.
My jeep was parked on a level area while it was raining and when i opened my trunk i noticed water leaking into the trunk area from the ceiling flowing rather quickly. It appears to be coming from the area where the passenger rear quarter panel and the roof meet.it never leaked before and nothing has happened (no accidents etc) to compromise the jeep. Not sure if one of the seals is starting to fail.
On several sections of the front good, specifically where the painted portion wraps under the front of the hood to meet the alluminum, the the paint is bubbling and in some spots, beginning to rust. I take great care of my vehicle and these paint defects appear to have been caused by either rust being present at the time the vehicle was painted at the factory, or some sort of electrical charge is causing the paint to bubble.
Takata recall, my interior door locks handles keep breaking.
I was stopped at a stoplight.when the light turned green and i accelerated, my vehicle went in reverse.i quickly switched the gear back to "drive," but overcompensated and rear ended the car in front of me.this has happened before.the gear on my jeep is overly sensitive and flips from "drive" to "reverse" to "neutral" without my notice (i.e., if my elbow hits it).this is a big safety issue, as it has resulted in accidents.
The contact owns a 2015 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v393000 (structure); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
I have had 2 incidents relating to the vehicle not properly engaging in park, due to the electronic shift mechanism.in one instance i exited the vehicle assuming it was in park and the vehicle was still in gear.the vehicle was in my driveway, rolled forward until striking the side of my house.this caused damage to my house as well as the left front of the vehicle.it was fortunate the vehicle was angled towards the house, otherwise the vehicle would have gone through my back yard into another part of our neighborhood.in the second instance the vehicle was just out of my garage.again, i exited the vehicle, thinking it was in park.the vehicle was actually in reverse.i exited the vehicle and it started to roll back into my garage with the driver side door opened.i was able to quickly jump back into the moving vehicle and apply the brakes in time to stop the vehicle.if i had not been able to do so the vehicle would have struck the side of my garage with an open door.
Vehicle was stationary, in park with engine idling.standing outside of vehicle, i opened door to reach in to turn ignition off.as soon as i hit ignition, car accelerated forward dragging me about 10 yards.i was not in vehicle and held on to steering wheel and open door to keep from getting run over.it collided with vehicle parked in front of me, luckily in an empty parking lot and no one was injured.there is surveillance camera on site and this incident was captured on video.witnesses were present and co-workers viewing it were frightened by it...car seemed to have a mind of its own.
This safety complaint is related to the monostable gear shifter on my 2015 jeep grand cherokee.i had a minor accident a couple months ago that i initially attributed to my own error, although i had a hard time believing i just got out of the car with it still in gear. When i saw the national news coverage after the tragic death of actor a. Yelchin and the safety recall, i quickly realized that my incident may have been related to the same problem. ....updated 0711/16 here's what happened:i started backing out of my driveway on my way to a meeting, then realized i left my water bottle in the fridge ' so i pulled back into the driveway, put the car in park, and walked through my garage into the house. I walked to the fridge, grabbed the water, said a few words to my wife and kids, and headed for the door.when i opened the door, i was surprised to see my car rolling toward me. It had been approximately 30 seconds since i got out of the car.luckily, my car rolled into my wife's 2008 jeep patriot, which was parked in the garage. This resulted in minor body damage to both of our vehicles (see attached pictures of the damage.i've since applied touch-up paint on my car to prevent rust, etc). Had my car been six inches to the right, it would have missed my wife's car and rolled directly at the door i was walking out of. While the driveway has a little slope to it, the garage is flat, so the car would have picked up additional speed before hitting the house, and my wife and two kids were right behind me in the kitchen. My kids were playing outside and in the garage just before this happened, and had luckily just gone in to eat dinner. This could have been a much, much worse outcome.i'm interested in having the shifter fixed as part of the recall, and would also like to see fiat chrysler take responsibility for the damage to our vehicles.updated 11/17/17
At a patients home. Jeep was parked, approximately 10 minutes went by and one of the people in the home started yelling my vehichle was rolling backwards. The driveway is flat surface.it managed to take out a fence and damage the back end of my jeep. Luckily another person in the home was able to run amd jump in it before it hit trees going down a large hill.
Placed vehicle into park took foot off the brake before turning vehicle off. Vehicle then began to drive forward striking concrete barrier at fuel station.minor damage to front bumper of vehicle.
I put car in park and got out of vehicle. A few moments later i noticed that vehicle was rolling in reverse down my street. I was unable to stop it. It continued to roll until crashing into a tree. There is bumper damage and scratches and dents to the body of the car.
Driving on highway at 60mph, sunroof explodes without warning. No debris or accident occurred to cause the explosion. Temperature outside was neither cold nor hot. The sunroof simply exploded on its own.
The contact owns a 2015 jeep grand cherokee. After the contact shut the vehicle off and locked the doors, the doors randomly unlocked. On one occasion, after locking the vehicle, the rear hatch door erroneously opened. The cause of the failures was not determined. The manufacturer was notified. The local dealer was not notified. The vehicle was not diagnosed or repaired. The failure mileage was 4,000. Consumer stated this has happened on several occasion. Front and back doors unlocked.
1- surround sound is auto turn to stay on. When turn off no any effects.2- some noise come in driver side from dash or engine room. This noise like air sound from air pump every 10 to 25 sec with synchronous small some effect in rpm.
I have had two incidents involving y 2015 jeep grand cherokee whereas i put the gear shifter into park and both times the vehicle moved in gear.the first incident i was loading my boat and trailer into lake powell and placed the shifter into park and the vehicle keep rolling back.the only thing that saved anyone from getting hurt was i placed the parking brake on immediate.the second instance was i was backing into my garage when i placed the shifter into park and the vehicle kept driving backwards in reverse gear.this causes my vehicle to crash into overhead storage and cause approximately $1500 in damage to vehicle.i called chrysler and they did nothing to help but gave me the run around.i am concerned with my personal safety now due to this issue.
Vehicle was put into park while running. The vehicle then started to roll backwards while still in park and then collided into another parked vehicle. While the vehicle was rolling backwards 3 other occupants proceeded to evacuate the vehicle before it collided with the other parked car. The evacuation of the vehicle left the doors open which, when the vehicles collided, left the doors of the rolling vehicle (the jeep) unable to be closed.*updated* the driver left the vehicle to go into a gas station, the shift indicator showed the vehicle to be in park.the vehicle started to rollaway, the two children and the adult passenger evacuated the vehicle as they thought it might roll into street traffic and be struck.a child was injured exiting the vehicle as the vehicle collided with another parked vehicle, and then continued on rolling into a ditch.a bystander jumped in the vehicle to try to stop the rolling and noticed that the shift indicator was showing the vehicle was in park.*smch....updated 04/25/16 updated 11/01/2017
My vehicle's body was damaged due to it not going into park. I was backing a trailer into a garage and put it in park when it was stationary.when i got it, it rolled back, causing body damage.
After placing my vehicle in park on a flat surface parking lot and got out of my vehicle it started to roll back striking another car. It caused minimal damage to the rear bumper which costed me $200.00 to replace. I notified the dealt who stated its was user error at the time. Now i'm starting to see and hear about other customers complaining about the same problem, so i know for sure it wasn't user error. This issue continues to happen as i have to double clutch it twice for it to read parked. I pay to much a month for a vehicle that could cause death, injury or addition damages that's unacceptable.
The contact owns a 2015 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v393000 (structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Last year (2019), i reported that my drivers side headrest restraint system in my 2015 jeep grand cherokee deployed due to defective parts. In october 2020, 12 months later and an additional 12,000 miles my passengers side headrest restraint system also deployed. No injuries and no none was in the vehicle when they deployed. Fca will not cover any repairs. The jeep has 72,000 miles. Fca needs to recall these headrests.
When driving at approx 25 miles an hour the car seemed to change gear and cause a jerking and jolting motion.
Right rear shock absorber completely ineffective at controlling rear axle hop. Rear of jeep would start to rotate sideways on bumpy roads.but vehicle new in march 2015 .called and asked salesman if you'd heard any problems none reported .call and ask service manager if you've heard of any problems none reported .finally took vehicle in and took mechanic for test drive and they said the rear shock was leaking oil and they replaced it . This handling occurred from the day i pick the vehicle up .i was worried to go into winter fearing the vehicle would lose control and spun sideways.
A warning flashed temporarily on the dashboard while i was driving on a normal paved road indicating a suspension problem needs to be addressed. When i parked the vehicle, i noticed the air ride suspension was completely inflated on the vehicle which made it appear lifted high above the tires. This had never happened before. Nothing prior to this point made me think there was a pending problem with the suspension.. I brought the vehicle to a legitimate jeep dealership trusting in their trained technicians. They had the vehicle for 21 days, each day telling me they did not understand what was wrong. The dealership even had to consult with corporate engineers to ultimately fix the problem. The cost to me was $1525.00
I was sold a new 2015 jeep grand cherokee with an open recall on the vehicle (recall r38).
Driving over imperfections in the road causes the steering wheel to shake. The faster we travel the faster & more severe the shaking. I have had the vehicle checked by numerous shops & all steering & suspension components are in good condition.
Front left strut leaking and had to be replaced. Backing plate by rotors had to be adjusted because of rattling noise. Only 37,000 miles and 4.5 years old.
I returned this jeep twice to dealer letting know that the transmission had a hard bang between shifting, they continue to say that this normal.the service manager says it because of the electronic system, i told them that i have driving for over forty years and have heard of such thing and this sounds more like a torque converter issue not a computer, needless to say they continue to say nothing is wrong. I am in the process of scheduling another appointment because it continues to get worse.
Power steering rack loses fluid between the rack and the boot. The rack has been replaced twice for the same issue and now needs a 3rd replacement rack. Loss of power steering fluid can lead to loss of steering ability and poses a safety risk.
The front suspension on the summit is an adjustable air bag system. When set to level two there is a loud banging sound when traversing even the smallest bumps such as a speed bump or a bumpy gravel road construction exit to parking. Country to what the dealer says, excessive speed is not involved. If fact the system level auto lowers above 20 mph.this happens at one to five mph. It sounds like a sledge happen, literally metal to metal. This is not good. Dealer says" it's normal". I went on the jeep forum and two responses to my post are that this does not happen to on their vehicles. Jeep garage forum has a few saying otherwise. Below is one of those posts that i trust is correct. I've had mine to two dealers three times. The first time they changed the right front shock assembly. The second two times it's now"normal".lyle s. 10-09-2015 jeep garage forum"you should take it to the dealer'they won't do anything and tell you it's normal, but it's not. The noise you hear is the shock limiting out internally, not the airbag rebounding. It creates a 'hammer' that will cause premature mechanical and electrical problems as well as body rattles. It will definitely crack or break shock and frame mounts if you use that mode very much. At about 10,000 miles it can cause the suspension cross arm bolts to loosen and allow the front end out of alignment. This could have resulted in a deadly crash.their solution was to grease the unit bolts so the impact would not cause the attach bolts to loosen as easily.this is a terrible design that jeep is aware of and expects us to accept.had they demonstrated this flaw at the point of sale, i would have purchased something else.hopefully, if enough people express strong dissatisfaction they will design a fix."
It's been since may 2018 with in/out visits to the dealership for a constant problem. My steering wheel wobbles over 70mph on my 2015 grand cherokee wk2 high altitude, all standard features. This started after 26k miles and now i have 39k miles. I've researched dozens of forums and read through tsbs with no solution. I had the dealer replace the tires, twice, with michelin premier ltx 20inch tires, several road force tests, high speed balances, several alignments, rack and pinion replaced, front wheel bearing assemblies replaced, all new shocks and after alllllllllll of that, she still wobbles!!!!!!! the dealer has thrown their hands up and will not help me any further. The steering wheel only wobbles between 70-80mph. Another customer's wheels were placed on my car and tested with same issue. Privately owned alignment centers also confirmed a spot on alignment and wheel balance. All bushings appear to be intact. The jeep is not safe to drive on the highway.
I have a 2015 jeep grand cherokee limited that has faulty struts and stabilizer bar. The vehicle is only 4 years old. This poses major safety concerns as it can cause a reduction in the ability to stop in a safe distance as well as the potential for a loss of control over the vehicle. Struts cause a rattling sound and reduction of control while driving. Stabilizer bar makes a creaking noise while vehicle is in motion or at a stop.
Air suspension on rear not functional. Air bags completely empty. No warning within dash display.
My 2015 jeep grand cherokee has an expansion valve leak, which is leaking into the vehicle (since fca decided to install the expansion valve in the car behind the dashboard). The leak is a serious health risk and environmental risk. The system also makes a constant humming noise since its low on freon. I had it fully recharged and in a matter of months all of the freon leaked into my car! this is poisonous gas leaking into peoples vehicles!! i called my local dealership and they quoted me upwards of $1,700 to fix the issue, which based on other online postings by jeep grand cherokee owners seems to be a common issue with the car.i have also recently updated the car's uconnect software to the most recent version released, and now my 911 phone option and navigation system no longer works. My understand is that uconnect software was updated to use 4g technology, but my 2015 jeep grand cherokee has 2015 3g technology. I don't understand why fca would punish their loyal customers by pushing this type of upgrade, in the process completely making their customers navigation systems useless. Apparently the parts alone are in the $1,000 + range to replace the entire navigation unit. The 911 phone option should at a minimum be a safety requirement, and fca pushing their software upgrade completely disabled this. I called uconnect but they are of no help. I have been a long time jeep owner, purchasing different models over the year, but i don't think i will be able to buy another jeep if fca can't stand behind their product.
My jeep was placed in "park" position by my adult son. I was getting into the back seat and the vehicle rolled in reverse, hitting me with the open door where i was attempting to enter the vehicle, and causing me to have a head injury. I was taken to the hospital via ambulance for a concussion and laceration on the back of my head. I have noticed difficulties since that time getting the vehicle securely into "park." i have to push the handle forward several times to get it to actually go into park.
The active headrest on the passenger seat spontaneously deployed while i was driving to work.there was no rear end collision to cause the deployment.i was the only occupant in the car when it happened.it startled me so much that i almost ran off the road when it happened.i was driving about 35 mph on a city street about 8:00 am.
Jeep went in for service to correct the recalled transmission electronic shift lever on saturday, aug. 6th at 12:30pm. Picked up car from farrish jeep at 5pm same day. At 8pm on the same day, the car would not go out of park, though the shift lever was in drive while in my driveway. The dashboard displayed park, while shifter was in drive. Exact thing happened with 2010 jeep wrangler in may, 2015 and farrish claimed to fix it 3 times in 36 hours. It had to be towed 3 times by the dealer, because the car rolled away from my teenage driver the same day we got it back from farrish(in a neighborhood) after they claimed to have fixed it. This happened 3 times in 36 hours.
While the car is in stationery mood, automatic transmission lever is too difficult to move to different positions. While tried to move lever to park or drive position, it automatically returns to a center neutral position and it happened few times but no damage and injury because of prompt action. It seems scary & dangerous at time.
Active headrest deployed spontaneously
One day when leaving a barbershop my wife tried to start our jeep and it would not crank. It would turn over, start for a second then turn off. After sitting for a while longer it started up and drove fine. This past sunday we were leaving a gas station to get on the interstate and in the middle of an intersection it shut off. All acceleration stopped and the jeep went into park and left us stuck in the middle of the intersection. Once we used the manual park release and got out of the intersection we let it sit for a little bit. My wife got in the driver seat and it started right up. We then drove it to an auto parts store and had the check engine light diagnosed as the neutral safety switch. I spoke with a local dealership and was told that that is 'not a part listed' in their parts catalog. This vehicle shut off and my pregnant wife could have been t-boned in the blink of an eye.
About 10 miles into my trip, on interstate 81 on straight roadway, dry pavement; speed 63 miles per hour; my vehicle began to loose power and my speed was decreasing.i pulled to the side of the road and my vehicle went black.i noticed smoke on the passenger side of car coming from under the hood. Within minutes the front of my car was engulfed in flames. Vehicle had approx. 16,700 miles on it. Unknown cause.
While driving donw a main road the gas pedal suddenly stopped working and would not engage. I could not get the car to move forward but it was still running.i pulled the vehicle over to stop and turn the car off.turned the vehicle back on to see if the gas pedal would re-engage, i was able to drive 100ft and it happened again.i then "rolled" into an empty lot on the side of the road where smoke was noticed coming out of the hood.i popped the hood but did not open it and called 911.while on the phone with 911, a loud pop was heard under the hood, sparks were seen and the car caught fire.*dt
Transmission shifts hard and lunges forward and and almost hit a pedestriansometimes when sifting from reverse to drive it takes 5 or so seconds to respond
I thought the car was safely parked as i opened the electric house gate and exited the car. I wanted to enter the gate first, so that i could secure the dogs. All of a sudden, the car starts rolling down the driveway.i try to jump into the car to try to stop the car,only to be pinned against the door and the closing electric gate, i fall. I get back up again to try to stop the car, and i fall again. The car ends up rolling down the driveway and almost fully tipping over the driveway wall. The driveway is an elevated driveway, the carjumped over the 4ft wall. As you can imagine, two wreckers were needed to shimmy the car off the driveway wall. Accident free record for +20 years. The shifter is not to be trusted, in this case, it left a world of damage.
Yes i am driving an the service shifter comes on. It has come on multipletime and even changed the gear i was in while i was driving on its own.
Tipm, shift module and ticm causes the jeep to seriousmalfunction. All alert lights on the dashboard and shifter light up, wipers come on, vehicle will stopand is unable to drive ,motor accelerates , cooling fans are activated on high allat one time and vehicle will not shut off. When the vehicle does shut off then it will not restart , while driving at any time. Vehicle acts as if possesed.!!!!!!!!! this vehicle is not safe. Everyone knows this including fca.
At 2:30 pm on october 30th 2015 i parked in a commercial lot. I left the vehicle to go into a store, when i came out of the store i realized the car was "running". I opened the door and reached around the steering wheel to turn the car off by pressing the start/stop button. I think proceeded to leave the vehicle to go to another store. When i came out of the 2nd store i saw my car had engaged into drive and moved over 50 feet across the parting lot and hit another vehicle. When i got to my car i found it running and in "drive". This all happened without anyone in the car. The car basically "ran away" without anyone in the vehicle.
2015 jeep grand cherokee. Consumer writes in regards to nhtsa safety recall 20v-699. Consumer stated that parts are unavailable to perform safety recall.
This has happened at least three time in five months.i thought the electronic gear selector was in park but was in some other gear.it is difficult to see what gear the selector is in.fortunalely nothing seriously has happened so far.the car has drifted or rolled but i have been albe to stop it before it hit something or someone.
2015 jeep grand cherokee with 66,500 miles suddenly had service shifter message in conjunction with check engine light. I had trouble shifting car into gear. Almost seemed like it was locked up.the message disappeared and went into gear with no more problems for a few days.then the same thing happened again. I called the local dealership to make an appointment. I took my jeep in and nothing showed on the diagnostic test concerning shifter, but they did find problems with the steering system.issue was covered under extended warranty.they re-examined it again and still could t find any issues with the shifter.the dealership had my jeep for 6 days. I picked up my jeep today and after driving about 60-70 miles the message service shifter appeared for about 3 seconds as i was driving and then disappeared.i am extremely irritated about this issue.i intend to contact the dealership tomorrow.i have read many other comments online about this same problem with 2015, 2016, 2017 and 2018 models.this issue needs to be investigated for recall. This should be covered and fixed per manufacturer.
When driving on the highway, there is an extremely loud buzzing noise from the front of the windshield wiper area. The encasing being loose and dry rotting. This will eventually fall apart and cause issues with the wiper module.
Since i had the exhaust emissions update done, my jeep has an extremely long lag in acceleration. It takes a good 2-3 seconds after stepping on the throttle, before the car moves forward. I was almost hit head on in traffic on a highway because of the timing of not accelerating properly. This was never an issue before the exhaust update.
The "service shifter" warning flashes on my dashboard randomly but does not affect the performance of the vehicle.the dealer read the diagnostic codes and said no trouble found."bring it in when it happens again" was their best advice.they said they were not aware of any recalls - which i don't believe.i have read enough on-line comments to know this issue is happening with many other jeep owners.we need your help in having jeep issue a recall to have this common problem resolved.
Our 2015 jeep grand cherokee eco diesel stalls when slowing. We have taken our jeep earnhardt chrysler dodge jeep ram service center 10 times and they have been unable to solve the problemwhen the vehicle stalls it creates a severe safety situation.when the jeep stalls you loose power steering and power brakes and the engine is dead.one must brake, shift into park, and try to start the engine while putting on your emergency flashers.sometimes the engine does not start the first time.this has only happed on surface streets so far.the jeep warranty case number is 76048098.all of the service visits have been documented.see attachment for more details.
There is a wind noise coming into the car that is extremely loud and distracting when driving on the turnpike which is when it mostly occurs.i took my jeep to the dealership and they said the passenger side of windshield wiper cowling needed to be replaced.the dealer wanted to charge almost $500 to replace.i went to safelite and the representative stated that this is a common issue for jeep.i am not happy about having to take care of this problem out of my own expenses when this is a common issue of jeep.
Msg appearing service shifter, took into shop and stated it could be an electrical wiring but will not know until they break down the shifter. Jeep has already had a recall but i've already taken care of that recall on this jeep. Reading a lot of people are having the same issue with the service shifter and really should be a recall on this. At this time i have a short to the circuit in the shifter.
Vehicle jumps from d (drive) to i without warning and has to be placed back to drive. Vehicle is in motion when this happens, mostly city, but has happened on highway.
2015 jeep grand cherokee with 3.6 pentastar. Bought the vehicle 10-2020 and had issue with running hot due to faulty electric radiator cooling fan and thermostat and housing failure. Repaired the thermostat and hosing at local jeep dealership. 2 weeks later, radiator cooling fan froze and ceased operation, replaced by independentrepair shop. Within a couple the oil cooler and filter housing adapter developed a crack causing a catastrophic oil leak.
The driver side active headrest deployed spontaneously while the car was parked. The car has not been in an accident.the headrest popped forward and the plastic pieces that held it in place were broken.
I own a 2015 jeep grand cherokee laredo limited, purchased from a dealer new.last week i pulled into my driveway, turned the jeep off and went to get out and my alarm system went off. Could not turn it off with either fob, i was even able to start it up and drive. Remote start would not work for 3 days.cruise control just turns off when it wants while driving on interstate over 60 mph. Gps states i'm off route and freezes in the location where it happened on interstate, normal weather(no overcast/fog). Wipers just start working while sitting in the driveway idling, as you're driving...no dust, rain, bugs etc...windshield leaks and rain comes in from behind the rearview mirror/sunglass holder when it rains and you have to take a sharp turn(not with normal turns)...leaks down on cell phone which sits in little cubby to charge. The vehicle surges when going under 20 mph, usually when you are trying to start from a stop is when it' worse. Under 25k miles and i am afraid as to what might happen next.
Our driveway has a slope. We park facing up the hill and three times the vehicle has rolled backwards while in park and not running. One time, vehicle off, my husband and i were still sitting in it. Braking applied and the vehicle stopped easily. Twice there was a light coating of snow (not icy) so i could clearly tell that the front tires rolled and did not slide. I didn't think to check all four tread marks.this could be hugely dangerous if i happened to be behind the vehicle when it happens.the vehicle is new to me...purchased as used about 2 months ago.
Gear selector unpredictable. Sometimes hard to place in park and know it's in park. I have exited car thinking it was placed in park and ignition off only to exit car with passengers still aboard and car continue to travel under power forward. You do not want to park this car near any embankments or slopes.
The leather on the dashboard is bubbling. There is some sort of glue issue on the vehicle.
Navigation system stopped working.incorrect location of car was shown on map.directions were non-sensical because the nav system gave directions and speed advice based on an incorrect location.the car's indicated location on the map sometimes moved while the car was moving, but still did not represent the correct location.sometimes the location would keep changing back one particular incorrect location.attached image shows that while in washington, dc, the nav system was showing that the location of the car was about 10 miles away in ft. Belvoir, va.this failure of the nav system was evident in all situations: stationary, moving, city, highway, etc.
On numerous occasions after we bought out jeep, after shifting the gear lever the jeep was in a gear other than what was selected.on several occasions, we would shift the lever upward to park , push the off button, start to exit the vehicle and it would begin to roll.on april 6, 2016, my husband pulled into our garage pushed the gear shifter up into what he thought was park, pushed the off switch, raised the back hatch and began to exit the vehicle.as he exited, the jeep rolled backwards striking the ceiling of the garage door and damaging the tailgate.we contacted the dealer to obtain a number for chrysler customer care.we called and spoke to someone there.they assigned us a case number #29033851.a third party met us at the dealer to go over the systems on the vehicle.the estimated damaged is $1,693.30.we also sent s letter to the ceo of chrysler regarding this issue with the shifter with no response.since then we have heard that chrysler will be recalling millions of the 2015 grand cherokees due to this issue.we finally received a letter from chrysler stating they are not led to believe that the incident we had was due to a manufacturing responsibility.we don't understand how they can do a major recall on the same issue that caused our incident.
As i was driving on the interstate, the driver headrest popped out of place and hit me in the head. This caused me to swerve while going 70+ mph. This could have resulted in serious injuries to myself and/or others. When i took my vehicle to a jeep dealership i was instructed a part had 'broke off' and since i was out of my warranty period it would not be covered to repair.
Gps system tends to provide directions turning onto private drives and barely passible non public roads. Will preform route calculation, before completing start another, as many as ten in a row. System provides false locations for addresses entered. Addresses entered are plotted and directions are provided, upon nearing location system can no longer find location. In order to determine there is a problem with information provided has issues vehicle must be put into motion. The gps/navigation is part of the uconnect system which has a wide variety of operational issues involving its other components. Safety hazard is getting drive lost, arriving in unsafe areas as well as sending you onto unsafe roads/not open to the public.memory seat does not reposition seat and mirrors into the programed positions, even with memory seat modular replaced with redesigned modular issue remains.when attempting to excelerate on an uphill grade, such as entering a highway, transmission feels like it is slipping and speed drops. After numerous repair attempts chrysler factor service representative simply tells dealership not to make any further attempts that they expect to be compensated for.
My car goes from drive, to park, to neutral or reverse with little to no touch of the gear shifter.this is a huge safety issue, as recently assuming i was still in drive mode, noted that the gear had actually shifted to neutral.had it shifted to reverse instead, my children and i could have been badly hurt, likely found to be at fault, consequently also facing financial anguish.also, the gear shifts while in motion, which is even additionally dangerous being that i live in a city where the highway is my primary method of traveling.
Jeep was in the driveway and had remained there overnight. My husband autostarted the car using the keyfob from inside the house. My sister was behind the car as she was going to get her bag out of the trunk. The car began to move in reverse (on our flat driveway) and pinned her between the jeep and the car behind her. The jeep did not stop moving until someone jumped in the car and hit the brakes. The driver of the vehicle behind the jeep was in his car. He was able to back up but the jeep was moving fast enough to cause damage to his car. The car appeared to be in reverse, not just in neutral. My sister's patella was fractured. A recall has been issued for the vehicle stating that people are not aware that the car is not in park when the vehicle is exited. However, the jeep was clearly in park because we were able to autostart the vehicle using the keyfob.
While driving down the freeway my engine shut itself off and went into neutral. I noticed a lot of smoke/steam coming out of the back of my car. I pulled my car over to the shoulder and stopped it. I opened the hood to see if i could see what the issue was but was unable to immediately see the issue. There was a lot of steam/smoke coming out of the hood. I got back in my car to call aaa for a tow and while on the phone i noticed an orange glow from the engine compartment. I immediately hung up and called 911. Then got all my belongings out of the car and at this point the fire had engulfed the front of the car. Chp and fire department showed up. The car is a total loss.*dt
Two hours after arriving home, i was awaken to find my brand new 2015 jeep grand cherokee on fire, while stationary and parked near my home.a fireman stated that it appears to be related to the engine.i recently purchased the vehicle in october 2015, replacing my 2005 grand cherokee. Less than four months old, the car has less than 4,000 miles and has not had any problems.after googling potential causes, i discovered others have had this problem with thi same model, as recent as january 2016! this is gravely concerning and should result in further investigation.
My check engine light comes on and it will not start with remote
Refer to fca "star case" s1908000157.unauthorized, unrequested, unsolicited and unwarranted over-the-air update to uconnect system failed, and "bricked the system. Safety issues include:- hands-free phone system non-functional.- navigation system no longer available.- emergency service features not available.please note that there are other failings, but are not known to be safety issues, per se. These problems persist at all times, whether the vehicle is stationary or in motion. Uncertain what other vehicle systems this affects. There is no geographic location dependency on the issue. Vehicle operation is pending further understanding of potential risks, and issue correction by fca.fca customer service (3rd party to fca), claims that there is no over-the-air solution to this update failure. They were unable to reach management level personnel at nearest dealership to generate issue awareness.dealers claim no awareness or knowledge of issue, and are seeking fees for diagnosis and correction of issue.as the outright owner of the vehicle, what can be done to terminate fca from conducting any further unauthorized vehicle software updates? all purchase terms have been legally reviewed, and there is no binding agreement that allows fca or affiliates to conduct any vehicle modifications - including software changes - without owner permission.it has been learned in the last 24 hours, that this issue has become chronic affecting a large number of vehicles. Wait times in contacting fca customer service are indicative of the extent of the problem, forcing owners to wait on hold for service up to an hour.vehicle is currently considered non-operable, until further understanding of risks are understood. Seeking tsb for issue.
Active headrest restraint (ahr) deployed with no accident.can was in my driveway. Dealership says part broke inside. Replacement north of $1000.
2015 jeep grand cherokee srt carbon fiber trim is warping on the front dash
I have a 2015 jeep grand cherokee and it has rolled away twice in the 7 months that i have owned it.the first time happened when it was drove up onto a tow truck.after getting the vehicle on the truck the vehicle's engine was turned off and placed in park but the emergency brake was not set.the driver got out of the vehicle and was in the processes of attaching safety straps when the vehicle managed to roll off of the tow truck and down the drive way. It seemed odd that this occurred (witnessed by both my husband and i) and we blew off the entire incident thinking the tow truck driver did something wrong.that was until recently, when the second occurrence happened.my jeep grand cherokee was parked on a small amount of ice/snow in the driveway.prior to leaving the house, i went to the vehicle to place my 3 month old baby into his car seat and as i was doing such the vehicle just began to roll.the vehicle managed to roll about a foot as the driveway has no slope to it.there was no one else in the vehicle, the engine was not on, and it was placed in park.there were two other people outside of the vehicle whom also witness this event (one being a mechanic) which came over and could not believe what they just saw. After this occurred i contacted the local jeep dealership's service departmentand was told that i needed to place the vehicle in park and it would not roll.i explained that both occurrences happened in park then she instructed me to get an appointment and they would look it over.having said that i should note, our jeep grand cherokee was picked up from the service department about two hours prior to the second incident and a "27 point peace of mind" inspection was performed.we will see what comes of the future appointment.i just hope and pray that this vehicle does not do this again, especially with my baby inside.
Active headrest restraint deployed while driving on the interstate. No rear collision or other accident occurred. Dealership indicates the "tabs" broke off and therefore cannot be reset. Quoted me $816 to replace the headrest. Seems exorbitant. And something that, as a safety component, should be the subject of a recall (voluntary or otherwise) to be fixed.*dtconsumer stated vehicle has been repaired.
Switches out of gear, car will be in park and switch out and move on its own. This is the second time this has happened, it also happened at the dealer when i purchased the car and hit another car. The dealer said someone try to steal it, but now it has happened again.
After 3.5 years of no problems, our jeep has been back to the dealer service every month since august 2018.currently at service since 1/14/19, 15 business days. In august: pulled into a parking spot and the wipers started, could not turn them off different messages flashed 'no bus',and various other msgs. Check engine light was on. Took in to dealer the next day. Recalls were performed. We felt, our problems had been solved. They were not. September: arrived at my son's school 7:15 a.m. Wipers started, chiming started, messages flashed, tire pressure flashed. Turned engine off, restarted problem solved. October: on baltimore beltway with my son's carpool in the car, we were in rush hour traffic crawling along... Wipers start, chiming, messages flashing 'service electronic throttle control' and others... Then car started lurching and lunging somehow got it limping into the dealer... Podded it and it threw over 480 codes. In service for 10 days. Alternator replaced, did not help. November: arrived home after an 1.5 hour trip, chiming started, messages flashed. But this time as i reversed into driveway, car threw itself into park. December: again driving car pool of young teenagers, exited baltimore beltway, wipers start, chiming, messages, 'serviceelectronic throttle', 'auto park disabled', service shifter, etc. Engine revving but we're barely moving. There was nowhere to safely pullover and i have no idea if any of the exterior lights are working. I had to make a lady turn to get out of traffic. We barely made it. This last episode was the last straw. Our dealer's service department has been nothing but helpful. They have, with my permission driven the vehicle with diagnostic equipment hooked up, they've put over 600miles on my vehicle, but i don't care because i'd like it fixed. They've tried to replicate for 15+ days w/no success.i do not feel safe in this car.
The passenger active head restraint activated june 2019 on my jeep gc due to the plastic tabs on the headrest that hold the metal pin in place breaking. The pin was still held by the solenoid as it never activated. The design of this has constant spring tension on the pin and small plastic tabs fastening it to the headrest. Both sides broke activating the headrest. I fixed that one now today the drivers side headrest failed the same way. Luckily it broke while the car was sitting in the parking lot not while i was driving it. There are numerous complaints about this on online jeep forums. I am not expecting anything to come from this but want to formally document this in hope of preventing a serious accident. The headrest design is simple in form; however, the materials used lack the strength to retain the constant spring tension long term. A simple metal bracket would alleviate the strain on the plastic tabs. I have photos if anyone would like to see them.
We were driving on the highway to maryland for thanksgiving, and while driving on the straight highway 60 miles an hour the sunroof just exploded and shattered, a lot of glass fell on top of our clothes and inside the car. It completely swerved the car but we didn't lose control and stopped at a gas station on one of the rest stops.
The gear shift does not lock into place. More than once have i assumed i was in park and was not. This caused the vehicle to roll slightly.my daughter purchased the same vehicle and has had the same problem with the gear shift. I have owned jeeps since 1995 and love them. However, this is obviously and engineering error that needs to be corrected.
I was parked and when i went started my car the air conditionerair felt hot - i quickly realized the air was blowing and stayi g hot, not cooling down. My 2015 jeep grand cherokee only has 39,400 miles and the airconditioner has gone out. I called my redlands ca dealer, they said it is no longer covered under the basic 36,000 mile warranty. It's too soon for a major component like air conditioning to go out!
Since the last recall for the jeep eco deisel the system has been running the deisel exhaust regeneration at least once a week (8 times in 7 weeks since the recall update was performed). I took it to the dealership again, they performed a manual regeneration and this did not solve the problem, it started it again a week later. This means i have to drive my car at highway speeds for at least 10-15 minutes to get it to shut off (even though it doesn't actually regenerate the filter) and my engine is overworking and lagging. The dealership said it is a software problem that since the recall everyone with the jeep eco diesels is complaining of.
Sunroof shattered while driving down highway on 2015 jeep grand cherokee. Sound of large crack then it shattered. Took it to certified jeep service provider (ancira jeep, san antonio, tx) and paul, the service manager, said he had never seen anything like this and something must have hit it. There's no way it would have just exploded. Nothing hit it - it shattered due to excessive heat. I have called jeep, who says they must stand behind the recommendation of the dealer and it is not a safety issue or faulty product issue. It is my responsibility to fix.
No one at nhtsa cares, i have tied instant message and phone...the recall 15v-461 has an incorrect web address, and even if you do get to the software download, it is not someting that the average consumer can load.the uconnect website requires you to turn off your security software on your computer to down load, and then the steps for uplading to the vheical are insane.
The headrest of the driver's exploded and shot forward while slowly driving forward and injuring the neck of the driver. The vehicle was not impacted by any other vehicle, but the headrest safety feature malfunction causing injuring.
1. Recall updated performed may 2019- after update diesel regeneration occurs every few days- this process only happened 2 times before the update was performed.2. Error messages/limp mode july 4, 2019- i received two error messages, 1. Diesel filter 100% full see dealer and 2. Automatic emissions module see dealer immediately. My vehicle went into limp mode- starting at only being able to go 35 and progressively getting worse i safely pulled in to a friend's driveway. My jeep was towed to santa maria jeep which is the closest jeep dealership and 30 minutes away. The vehicle was returned to me after over $2,000 of work was done.3. Error message july 22nd- 100% diesel filter full which driving my normal 120 mile round trip commute to work. My vehicle when into limp mode,i pulled to the side of the freeway and shut my vehicle off. Upon restarting my vehicle the message had cleared. I proceeded with caution and continued home. The error message never returned.4. Error message/limp mode july 26, 2019- 2 error messages,1 diesel filter 100% full see dealer and 2. Automatic emissions module see dealer immediately. My vehicle went into limp mode- starting at only being able to go 35 and progressively getting worse i safely pulled in to a friend's driveway. My jeep was towed to santa maria jeep which is the closest jeep dealership and 30 minutes away. This time upon talking to the service manager they were able to give me a rental car which was appreciated but the rental car unfortunately is only ok. This issue happened only 2 and a half weeks of the last major issue and i was assured the problem was fixed.5.error messages and limp mode july 26, 2019- i received two error messages, 1. Diesel filter 100% full see dealer and 2. Automatic emissions module see dealer immediately. My vehicle went into limp mode. Waiting to take to dealership upon opening august 5, 2019
Leather dash has massive wrinkles that popped up very fast and seemingly out of nowhere. Vehicle has only 39,000 miles and has been well kept. Again the wrinkles came from nowhere and worsened within only a couple of days.
Driving down an open road, suddenly the "brake now" warning starts beeping and brakes are automatically applied. This has happened several times with no vehicles, etc in front of the vehicle. Happened even after the recall was completed on it for the cruise control system.
My complaint is about a danger caused by a u-connect (uc) update notice for my 2015 jeep grand cherokee that, until completed, the jeep's safety features including 911 were unavailable. A programming glitch wouldn't allow an update time to be chosen.the notice continued to block the screen making it unusable. On 10-3-19, an hr into a 5 hr trip, a notice on the screen said: urgent updated needs to be scheduled/completed w/in 24 hours but, in meantime, "essential services" like 911 & bluetooth (& couple others) aren't available. I tried to set a time but the original screen kept popping back up.i could not clear the notice from the screen and it blocked being able to use any of the screen tabs. Couldn't even use uc's call-assist button on rearview mirror. In the glove box i found an actual # for uc & called directly. The woman, helen, said there'd been a "glitch" in the program, that i was "out of luck," she was sorry for the inconvenience, that she had other customers traveling & in similar predicament. Initially she suggested i pulled off the hwy to attempt a system reset (after which the hazard lights wouldn't shut off until an extra long hold of the hazard button). When the reset didn't work, she advised that when we get to our destination (unless we felt unsafe we should stop our trip then) to be out of the car for at least an hour, to pick an update time w/o any zeros (apparently that was the "glitch") like 11:17. The car had to be locked in a certain pattern to put it in "sleep" mode.the actual keys had to be at least 25 feet away from the vehicle.if this all didn't work we'd have to find a dealer but it did work overnight. So we drove for 4 hours w/o navigation, bluetooth or 911.nor did we have radio access to hear traffic or weather reports along our route.it was very unsettling to be driving in the dark without any of the jeep's computer available.
Crash mitigation system misreads input. Goes off at wrong time or does not respond when needed. System responds irradically.
Forward collision warning (fcw) with mitigation. 2015 jeep grand cherokee is equipped fcw system. In service date of 10/21/15 with current milage just of 5,000. Since delivery the fcw system has never flashed a brake warning or attempted to to stop vehicle in what would be considered a panic stop situation. Have adjusted to far or near and system does nothing. Took vehicle to jeep dealer on 1/11/16 for diagnosis and repair. Dealer ran computer diagnostics . Dealer diagnosed no problem and told me to call jeep because they could not help me. I opened a case with jeep as told. Jeep has taken the stance since the dealer found no computer issues they are correct and therefore the system must be operating properly. At wits end at this point. In talking to other jeep owners and looking at jeeps own promotional videos this system should be giving constant warnings. Not one warning in 5000 miles. I am concerned that the system designed to help mitigate damage and injury will not work in the event of an accident. The system is designed to not to stop accidents or to allow driver to be careless, it is supposed to back up the driver. I feel that i am at risk for personal injury if system fails.
Vehicle keep jumping from reverse to parking,sometimes when i im trying to park.
There is a claim on my carmax that never happened to my jeep. The accident from january 2021 where ā€œmy car rolled overā€¯ never occurred
Service shifter message appears
Vehicle crash avoidance system engageswith sudden hard braking and alerts when there is no other vehicle in the vicinity.see "other documentation" for full description of problem.
The 2015 jeep grand cherokee limited comes with push button starting. With the car left running and the fob key taken away from the vehicle, the car continues to run for hours. If it is not locked, anyone can simply get in and drive it away to unlimited distances. If someone parks the car in a garage and forgets to turn it off, it will run for hours, fill the garage/house with carbon monoxide and has already been identified as the cause of 13 deaths in the us.the push button starting was a bad idea.the simple key, used for decades, allowed the car to be started, and when the key was shut off and removed, the car was shut down. Simple! in my opinion the push button starting was a bad idea and needs to be revised.if the fob key leaves the car, and the car is still running, the car alarm should go off, warning the driver that the car needs to be shut down first.
The contact owns a 2015 jeep grand cherokee. While driving approximately 35 mph, the vehicle stalled and all the warning indicators illuminated. The contact started the vehicle again, placed fuel in the vehicle, and drove home. The contact shut off the vehicle and heard an unusual noise. Also, a burning odor emanated from the vents and flames appeared around the dashboard. The headliner and carpet were burned. The fire department extinguished the fire. The contact was awaiting an insurance evaluation. The manufacturer was notified of the failure. The approximate failure mileage was 8,500. ..updated 07/20/17
Navigation is inaccurate and thus a safety hazard. Navigation system shows car off road or in water and gives incorrect directions.the car is at the dealer for a third time to correct this problem.
I bought my vehicle new from a dealership. It had 3,600 miles on it when i found this problem. The navigation screen cracked spontaneously which make some of the function of the touch screen unusable, heat, defroster, navigation. This is the 8.4an model. Chrysler says it is caused by damage and will not cover the repair. I did not damage this unit. I don't know when this crack occurred, you can only see it when the light hits the screen just right and you can not feel the crack even with a fingernail. I only discovered it because suddenly the defroster for the back window would not turn off using the screen. I have called chrysler customer service and they are going to call the dealership and try to come to some sort of resolution.
On 11/3/2015, i put my car in park, engine was still running, and i exited vehicle. However, car did not go into park, rolled forward, knocked me down and rolled over my left foot with back rear tire.the parking gear did not engage and i was not alerted that it was still in drive. This occurred in a parking lot. Somehow i got up, was able to run after car and dive in car and hit gearshift into neutral to stop it. I endured a crushed foot and four months of therapy.there was not damage to the car nor did i report to police.
Factory wiring harness, and any other harness for towing doesn't operate unless dealer programs to computer..the cost is $135???. Factory installed trai.er took up harness should already be activated..no other make of vehicle requires this..why jeeps..?? or our dealerships not informing and using it for a way to make more money? please investigate problem..owners need to be informed of this before purchasing vehicles..thank you.
The automatic transmission downshifts harshly with a bang.up shifts are also harsh at times.transmission software has been updated twice but the issue continued. Recently the transmission valve body was replace and the issue has gotten much worse.my jeep is currently back at the dealership.
Mysterious engine start. Car was parked in the garage for the night. Went into the garage at bedtime and found the car running with lights on. Could not stop the engine with the stop button with fob in my pocket. Opened the garage door to ventilate the exhaust fumes. Went to pull a cable off the battery. Couldn't find it! turns out it is under the passenger seat. Couldn't access it. After multiple tries stopped the engine. Obviously a u connectdefect. Parked it outside to prevent getting gassed. Crap technology. ..updated 12/11/17the consumer stated the vehicle was repaired.
At 70000 miles, my air conditioning system began to hiss and not operate fully. I am told it has a leak in the system but as i look online, this is a common jeep problem for 2015 models. They are recommending a system replacement on a 4 yr old vehicle (at the time of first occurrence). Normal wear and tear. No off road use. It's not isolated.
At a patients home. Jeep was parked, approximately 10 minutes went by and one of the people in the home started yelling my vehichle was rolling backwards. The driveway is flat surface.it managed to take out a fence and damage the back end of my jeep. Luckily another person in the home was able to run amd jump in it before it hit trees going down a large hill.
I put car in park and got out of vehicle. A few moments later i noticed that vehicle was rolling in reverse down my street. I was unable to stop it. It continued to roll until crashing into a tree. There is bumper damage and scratches and dents to the body of the car.
Approximately 1:00 pm on 6/9/2019 while driving on highway 5 in northern california the passenger headrest exploded open hitting my daughter in the head and neck who also happens to be 31 weeks pregnant
The carbon fiber trim inside are peeling and they are sharp.
I was backing out the garage and ran over something. I put the car in park got out to check to see what it was, the car started rolling and hit the back of garage.
Driving down the highway no obstacles or anything around us and the sunroof exploded.it sounded like a gunshot. Pieces of glass started falling down on my wife and i. We drove it straight to the dealer. Lucky the vehicle had a sunscreen because large pieces started falling on the way. The service manager is checking to see if it is under warranty!
Driving down road the vehicle lost power and the vehicle stalled customer stated the heaterlight came on also,customer states the ac wasnt working atthe same time vehicle towed home. Tried to add water the to vehicleput noticed it was leaking customer had vehicle towed to dealership tech perform diag and inspection found coolant leak comingfrom heater hose also perform block test fail rec. Teardowncyl heads for inspection
On pulling into traffic at intersections,occasionally the turbo does not kick in properly.no power for a couple of seconds while rolling slowly into traffic, then the turbo kicks in hard enough to skid the tires.has nearly gotten us run over several times. Started after the software recall update, and they have no fix.
I shifted my car from drive to park and exited the vehicle parked in a gas station parked lot. As i exited the drivers seat and begun to step away i noticed the jeep was in motion (rolling backwards, towards me just steps away from the vehicle).because the driver side door was open it knocked me down on my face and then rolled over my legs with the front drivers side wheel. The jeep continued to roll until it crashed into a fuel truck parked in the gas station lot where i had parked.
When starting to drive and the vehicle shirt from first to second there is a major hesitation, also the car has a hard shift when changing gears. While breaking the vehicle lurches forward causing a jerking of passengers, and leaving me feeling like i'm going to run into the back of someone. It's getting to the point where i'm scared to drive this vehicle for fear of getting in an accident and being injured or injuring someone else
I've waited 9 months for the so called fix for the gear shift lever that has caused multiple problems and near miss catastrophes and i brought it to the dealer who installed the software "fix" and now the car won't start- dashboard says" it does not recognize the key fob and it will not start in gear"headlights also start blinking when trying to start and door locks don't work. I want another car.
On august 15th 2015, i brought my vehicle in for a recall that i received in the mail, on the letter it states it is for orc module, so i went into the dealership ray brandt dodge, jeep on westbank expressway to have my recall taken care of, well prior to bringing in my car i called them twice to make an appointment to have my car serviced, they informed me that i did not need to make an appointment just to bring the vehicle in for the recall. I brought that car in the saturday of august 15th to be informed that i needed to make an appointment and they were backed up, i informed them that i had called twice to make sure i got my car taken care of and got this recall item taken care of, they could not service me and told me i had to make an appointment so i left with my car not being serviced and driving my vehicle with a known recall that i brought my car in for, on august 27th i had a car accident, ,my car is still not been serviced for this known recall code r05, and now i have had an accident in my car which has me shook since i know that there is a issue with my car. I am writing this complaint because i think it is horrible the way that dealership treated me and i could be in a different situation and not be able to write this complaint. I do not know if this will do or change anything but i thought it should be heard.
Ive had this car in the shop 4 or 5 times for extreme overheating costed me 4500 so far and never fixed
Leather instrument panel (ip) cover delaminating- my whole leather dashboard is bubbling up and coming off.jeep said they wont do anything about it because the x81 recall was only for cars 2011-2014. My car is 2015 summit with the same exact problem.
My jeep cherokee numerous times has started rolling after stepping on the brake and shifting the jeep into park.the jeep sometimes goes into park sometimes goes into neutral and sometimes goes into reverse. I called chrysler about the problem to see if their was a recall on my vehicle and they said no. I saw online about other jeep cherokees being recalled from 2013-2015 with the same problem with some getting into severe accidents.. The shifter in this jeep is faulty and i told chrysler this nothing is being done.
I got into my parked vehicle after work, and noticed the passenger headrest was pushed forward, which was not the case when i parked it to go into work. Upon further inspection, the plastic bracket that holds the headrest in appeared to be broken. This is a safety hazard as i am now worried that the driver headrest will also pop and lead to a collision. This is not the first reported incidence of this occuring, and it needs to become a recall.
Air conditioning messed up so we took it in. Was told it is the evaporator coil needs to be replaced. The part is on national back order which sounds to me like this is an issue a lot of jeep owners are dealing with. The air conditioning blows hot air and makes a sound like it is cutting off and then back on. It happens whether we are parked or in motion. We have less than 30,000 miles on our car too so this seems like it's just a problem that is happening with this particular vehicle.
On 7/17/2019, i got into my vehicle to run errands to note that the passenger side headrest had exposed wires and was not in its' normal position. I had not been involved in any accident and there was no force applied to the headrest. I did not attempt to fix it as i know nothing about vehicles and didn't want to cause any further damage. I went to the dealership who looked over at it from the drivers side window and stated the entire thing would have to be replaced. He didn't go around to get a closer look or anything- he just stated to me that because of the wiring the entire unit needed replacing-- he then went inside and told be it would be $800 since i didn't have an extended warranty and we would have to wait on the part to come in. I told him that i would need to think about it. I went home and researched the issue, stumbling across several complaints like mine. I was unable to rest the headrest, assumingely my plastic pieces had broke off as well. I called jeep customer service and to sum it up, i was given a case number and told to keep all of my receipts just in case something comes up later but she could not help me any further. My jeep has about 81,000 and has been very well maintained. It is very concerning that this issue is occurring so much and jeep is not doing anything about it to ensure the safety nor the satisfaction of their customers.
On 6/14/2021 i got in my vehicle and noticed the driver side headrest was deployed outward. I can see broken plastic clips inside.
I pulled into a parking lot, put the vehicle into park and left the engine running.i got out of the vehicle, when it started to roll backwards.i attempted to climb into the vehicle to stop it, when i fell to the ground and the left front tire of the vehicle ran over my pelvic area.i am positive that the car was in park at the time it started to roll away.
Head rest blew apart with no accident involved. Parked in driveway. No recall found related. Research found that this is a common issue.
I purchased a 2015 jeep grand cherokee-vin#[xxx], from feldman chevrolet of new hudson on 05-25-2019. When i registered the vehicle on jeep.com, i was notified that two critical safety recalls were awaiting attention from 2017. The brighton jeep dealer not only confirmed this but questioned how feldman chevrolet sold the vehicle without addressing those safety recalls and that it was illegal to do so. As of 06-20-2019 both issues have been addressed with brighton jeep/chrysler.i perhaps fear not really for myself, but others who purchased what they believed to be a safe vehicle from feldman chevrolet and their life(s) may be in danger from not performing a through safety inspection. I have since lost all respect for that dealer. I was advised to seek legal consultation/advice.information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Driving at 38 mph onlocal street with four people in car on a sunny day when the back window just exploded. The back had not been opened in a week. The car is less than three months old with 1570 miles on it.
Shifted the automatic transmission into park, started to get out of the vehicle and it rolled forward.design flaw with the electronic shifter.not easy to tell if it actually in park.
As the owner of a 2015 jeep grand cherokee i find that the electronic shifter is a problem area. It is difficult to tell where the selector is without looking at the indicator. You think it is in drive and its in neutral,and you would be unable to make a move quickly in an accident situation (like the woman in the mercedes ml hit by a train in ny). Worse you think it is in park and you want to get out with the engine still running, say to get the mail out of my mail box, only to find out it is reverse and starts to move as you go to get out. This has happened to me on several occasions.the 2016 is supposed to fix this, perhaps going back to the mechanical system which is definitive. That fix ought to be retrofitted to the 2014 and 2015 models. Other than this issue the 2015 diesel gc is one fantastic vehicle.
Heat stopped workingjust cut off climate off screenindicates
My jeep has now on 2 occasions at a high rate of speed lost all ability to accelerate-april 29 & may 1stwhile driving on a highway at 70mph in rush hour traffic the vehicle lost all ability to accelerate- it felt like the engine slipped into neutral-however it was still in drive-i verified this- vehicle rapidly decelerated - i barely got off the highway without being in a collision- vehicle then after being restarted was able to engage into drive again and move both forward & backwards dealership was unable to determine problem however upon taking the car home on may 1stsame thing happened again- this time with a eyewitness as wellmay 1 at 50mph- engine (still running) cut out as if it slipped into neutral -the vehicle still said it was in drivewhen the vehicle came to a full stop- the light for gear shift - changed & it read that jt was in neutral - simultaneously a message popped up (only after it was stopped) 'vehicle speed is too high to shift'of course we were already stopped and never tried to shift it anyway my jeep was manufactured in september 2014-this problem closely correlates with another recall that is limited to same jeep models made prior to july 2014see nhtsa campaign number 19v447(see link below)this is incredibly dangerous and the dealership seems to have no awareness of this problem in jeeps made in the same year as minehttps://www.consumerreports.org/car-recalls-defects/jeep-cherokee-recalled-for-transmission-issue/
While driving, passenger headrest deployed.plastic brackets inside headrest which keeps active headrest closed, has broken.headrest no longer usable.
While stopped at a red light the jeep went into neutral. I pushed it back into drive 3 times but it switches back to neutral on its own. The car then shut completely off and would not restart. Had to be towed to dealer. Dealer said there is nothing wrong with vehicle. They checked transmission and test drive car.
This is a brand new car. Have been only two weeks with me. Back door does not open most of the time. I bring the car to the dealer and they told me is something with the program, and they fixed it, but before getting the car outside from the dealer it does the same failure 3 more times. Is the second car in less than a month, since the first one i buyed present failures too. The first one was the same model and star to presents problems turning on. Dealer change it saying there are some damages and after two weeks of having this new one, the problem with the back door began. It may open one day and the other not or during the day. Does not open traying the beeper, the bottom inside the car or manually.
Vehicle rolls forward while in park. Shift selector is in park and the vehicle rolls. Marked crash due to one instance where it rolled in to the house deck. No damage to either vehicle or deck other than minor scratches. This has happed several times and i have a video of the vehicle rolling while shift selector is in park.
Navigation system stopped showing the actual location of the car on the map.this is a safety hazard because i could not navigate to where i needed to go.in addition, it displays the speed limit of the (incorrect) place where it places the car on the map.this could lead the driver to go too fast or too slow for the situation.this incorrect location is displayed whether the vehicle was stationary, in motion, on a city street or on a highway, turning or going straight.
Received a service shifter message while going from park to drive on dash board display recently 3 times. I read online others have experienced this same issue.
Electronic shifter does not engage in to park. On numerous occasions the car has started to roll when i thought it was in park. The shifter is terribly dangers and cumbersome to use correctly to find gears. This is always when parking or when starting up. Dangerous.
The electronic shifter is dangerous, i never know when i am in park, drive, neutral. It is extremely difficult to operate. I have asked chrysler to install the redesigned 2016 model in my 2015. The redesigned model operate well. I am now concerned for the safety of myself and family members. It was predictable that someone died because of this extremely difficult and poorly designed electronic shifter. Nhtsa should force jeep/chrysler to install the 2016 redesigned shifter in all 2015 jeep grand cherokees. Please investigate the anton yelchin death in los angeles. I drive one of these electronic shifters and i am confident that you will that this 2015 electronic shifter caused his death. It is freightning to drive this 2015 grand cherokee because you think you put it in park but it is really sitting in neutral.
On april 23rd at 9:28pm i was driving my jeep grand cherokee 2015 on a highway at approximately 45mph when suddenly the transmission slipped to neutral without any human interference. I tried shifting it back to drive but the transmission did not respond. The jeep lost momentum very quickly and came to a complete stop in the highway. As soon as it went to a complete stop it locked itself in parking position and l lost all ability to put it back to drive.i turned my blinkers and emergency lights on, but one minute later i got rear-ended by a car traveling at 50mph.my jeep grand cherokee 2015 got totaled and i was taken to the hospital in stable condition.i was in a bad collision due to the jeep slipping into neutral and locking itself in parking.i lost all ability to control my jeep. The jeep got towed to a safe location. Two weeks later, we needed to move the car to another area for the insurance inspection.the car turned on and moved, yet again when the car gained velocity, the gear slipped to neutral and again came to a complete stop it, locking the transmission in the parking position. I always took my car for regular maintenance and it was a very well kept jeep grand cherokee 2015.
2015 jeep grand cherokee shifter is unsafe.many times over the last year i have mistakenly put the car in reverse instead of park.this is very easy to do.the automatic shifter has no detents, but is an electric switch.when the vehicle goes into reverse, the engine remains running, and it is possible to exit the vehicle thinking it is in park.when this happens the car will roll backward at a very high rate of speed.something needs to be done to correct this very unsafe condition.it is very easy to think you have it in park when it is actually in reverse.
While driving on a city street on sunday, june 21, 2020, the front passenger headrest popped open hitting the passenger in the back of the head.
The gear shifter is malfunctioning. The lights on it are not lighting up to show what gear i am in and the dash shows "service shifter"sometimes the dash will state n but i will be reversing. I told the dealership about this when i took it in for the current recall on the shifter. This issue is something different. They told me they fixed the problem. The same day it was doing it again.
My jeep shifts rough while increasing speed.it jerks and hesitates when shifting gears.also the gear shifter moves very easily to other gears i.e. N, r, d while driving or even parked.
The headrest to my jeep popped out while i was driving. It is still attached, but seems to be hanging by a thread. After looking inside, it appears the plastic broke off the part that holds the headrest securely. I've called chrysler and they said they won't replace it unless it has completely fallen off. I don't meet the recall requirements and i think it's very careless of chrysler to not fix a faulty part.
Airbag service light keeps coming on while driving on highway and city streets.
Jerks very hard whe going less the 20 miles
I thought somehow i broke my headrest and didn't realize. But when i went to look it up and to my surprise i see hundreds of people with he same exact issue. Car was not moving and was parked behind my business, came back to the headrest deployed. Surprised jeep hasn't recalled this yet seems like a major issue, can't even imagine if someone was sitting and it exploded.
I was stopped at a stoplight.when the light turned green and i accelerated, my vehicle went in reverse.i quickly switched the gear back to "drive," but overcompensated and rear ended the car in front of me.this has happened before.the gear on my jeep is overly sensitive and flips from "drive" to "reverse" to "neutral" without my notice (i.e., if my elbow hits it).this is a big safety issue, as it has resulted in accidents.
The vehicle hangs in park. It will let you move the shifter but it stays in park. On the dash it shows vehicle in desired gear. There is a box in the rear of the console that you can open and using a key push in a bar and sometimes it will come out of park and let you shift to reverse or drive. It has hung 6-7 times and has cost me$75 each time to have it towed to the dealership.each time they have told me they couldn't find anything wrong with it and they dont check anything. There has to .be something in the shifter or transmission. I have driven jeeps since 1993 and this is the biggest problem i've had. I'm afraid to drive the jeep except locally.i dont know if it resets or whatever when they load it on the tow truck but the man that drives the truck saw exactly what it was doing. I bought this vehicle new and i want it fixed. Please take care of my problem.
I have a 2015 jeep grand cherokee limited with about 48k miles and noticed a hissing sound coming when i have the ac on, a few weeks later i noticed that it would cool sometimes and sometimes it would only throw hot air. I took it to get diagnosed and seems it was a ac pressure valve.have read that they have recalled on other jeep cherokee's wondering if this a faulty issue with the grand cherokee as well. Sadly , since i will be out $200 for a deductible and unfortunately cannot wait for a recall as i live in texas and i need my ac.
Car going forward slowly ....attempting to park car.... Placed shift lever towards park ,all the way forward...pushed the ignition button.(to shut off ignition).opened drivers door to get out & found car movingbackwards ,engine still running .....applied brake, stopped car, no damage....found shift lever indicatorto be in reverse & engine stillrunning.... Thinking backi have had other times when i had thought car ign. Was off but was not........i have duplicated this condition,on purpose, several times ,sense then ,in an empty parking lot ........engine will not shut off unless car is in park......transmission will not go into park,,, but reverse,,,,if car is moving very slightly forward making ignition button useless.no solid feeling from shift lever that the car is in park...........this is my 4th jeep grand cher. All with consule shift, & over 150,000 on each with no such problems.
My wife was driving down the road when all of a sudden the driver side headrest deployed hitting her in the back of the head. Luckily there was no accident but she had to pull off the road to figure out what had hit her in the head.
The headrest popped while i was driving and caused my head to fly forward.yes it can be inspected.nonono
I was driving on a highway at approximately 5 mph. I was in a line of traffic and we were nearing a stop sign when i heard a very loud noise and felt something hit the back of my head, thrusting my head forward. I initially thought i had been rear ended by another vehicle, but then i discovered that my headrest had spontaneously deployed. The headrest is unable to be reset because the plastic pieces that keep it together are broken, which appears to be why it spontaneously deployed.
The shifter is confusing and functions terribly. In several instances i ended up in reverse instead of park when attempting to park the vehicle and nearly ran into other vehicles and/or pedestrians as a result.
W79 diesel egr cooler recall from november 2020. (fire hazard) i am on a waiting list to remedy this hazard!!!! no parts are being produced for this recall? what good is a safety recall without urgent response with parts needed.
My wife parked jeep in driveway put vehicle into park and it rolled away 2 minutes later.
Driving down the interstate when suddenly the driver's side active head restraint deployed and the headrest shot forward towards the back of my head. Luckily, i was seated forward, looking in my mirrors to change lanes so it did not hit my head. Taken to the jeep dealership and they stated that the plastic clips inside the headrest seemed to have broken and caused the headrest to deploy unexpectedly.
Our 2015 jeep grand cherokee has been experiencing stalling issues since october 2019.we have now had the vehicle in to earnhardt chrysler jeep dodge ram in gilbert, arizona for a total of 10 time and 70 days for the same issue.the jeep stalls when braking and slowing down which means you loose power steering and power brakes.the driver must bring the vehicle to a complete stop, shift into "park", and then try to start the vehicle.while this has only happened on surface roads, the stalling poses a severe safety issue.we need to have this problem resolved.
Nav system stopped working suddenly while car was in motion.displays map showing the car in the wrong location.gives incorrect directions for the (incorrect) location and gives incorrect local speed limit information (because it's giving the speed limit for the wrong location).attached image is of picture taken while we were on i66, and picture shows that the location was clearly not on the highway.
Key fob is designed with large buttons flush with the face of the fob.this vehicle has been unknowingly remote started twice (once in an attached garage) simply by having the fob in my pocket and bending over for something as simple as tying shoes. Panic alarm has been activated several times by similar normal actions. These buttons should be recessed to protect from unintentional activation.a running car in a closed attached garage in not a good thing.
I left my car idling , on a flat surface in a parking lot to run into a bank atm. The gear shifter did not lock into park even though i pushed it all the way forward to the park position. The vehicle rolled into a parked car. The total damage sustained by the other car was $2100, and $1000 on my jeep gc. This shifter is not very intuitive, it is a newer electronic shifter and is not gated as most are. It does not give the driver good feel or feedback that the car is in the appropriate gear. This has been a problem from day one. If i had been pointed to the street this could have caused a major accident. This is a very dangerous situation! i brought it to the dealer to look at and they said there was no issue. Clearly there is an issue. I now see the nhsta is looking into more than 300 incidents of this rollaway issue. There are probably many many more since most people have not reported it. I have a big monetary issue this has cost, my insurance has gone up 70% as they think i was negligent and it needs to be addressed by jeep/chrysler/fiat. Please feel free to call me to inquire further into the issue i am having. I have notified jeep customer service and am taking the car in again on 2/22 for them to inspect. Thanks, [xxx]'information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'
Head restraint deployed without a rear end collision or any other moving eventmy wife was simply loading the dog into the car as it was sitting in parking lot at vet office.
I purchased a pre owned 2015 jeep grand cherokee altitude from titan auto sales in worth il on june13,2020.at the time of purchase i was given the 2 sets of keys in which i carried only one key with me when i use the truck.on june 28, 2020 my parked and locked jeep was stolen from a mall parking lot by a crook/s who used a laptop to unlock and start my vehicle.i am not only hurt and upset but i am ferious and utterly confused on how a well developed push start vehicle with supposedly high ranking vehicle was stolen by a laptop.this vehicle was valued at $18,000 and a individual was able to stealmy vehicle without a key.i have both of my keys to my vehicle but i have no vehicle. I just don't understand how can jeep create a vehicle and sell it for $40,000 but the vehicle is not properly secured or protected from cyber auto thieves.i didnt get a chance to enjoy my new vehicle because it was stolen 15 days later after i purchased it from a dealership by a cyber auto thief.i am glad that i have insurance but my trust in jeep vehicles have been ruined from this experience and i can not recommend a vehicle like this to anyone whose interested in jeep vehicles because obviously it's not worth it.i just want to know how can jeep prevent this from happening or if they even know that their vehicles can be hacked by a laptop.
I parked my car in my driveway, left the car running.did not engage the parking brake.i walked out of the car, into my house to pick up something and then returned to the driveway.my car was no longer in the driveway, but was now across the street and in my neighbors yard.it apparently rolled backwards while in park.i am very concerned that this may happen again and cause injury to someone.please let me know how you want me to proceed.i obviously need a car for work and to carpool, but am not sure if i should continue to drive it.
The vehicle locked when i was stopped in traffic in the highway, rendering the vehicle disabled in traffic while in drive. I pressed on the gas pedal but did not move. I hit my emergency lights placed the car in park and then shifted back to drive but got no movement. I then turned off the vehicle and restarted the vehicle and was able to move off the highway and took the surface streets to get home. I saw on this "site" there is a recall for 2016 models which is recall s28.
Started the vehicle and noticed that parksense and forward collision warning were not working and every few minutes, the instrument panel, would beep and often display an error message. The messages it displayed were, "service shifter" (displayed most often), "park sense off" (it would automatically turn on and off) and "acc/fcw not working service required" (displayed a few times). Also, the screen (instrument panel) would flicker a few times and beep.the forward collision warning sensor did not work, regular cruise control did not work, adaptive cruise control did not work and parking sensors did not work.i brought it to the dealership and it appears that the acc ball (radar/camera/the thing that looks like the eye ball on the front bumper) had corrosion and all wires were shot. They ordered a new piece with harness and will replace it.however, it is my concern that this is a major electrical issue. The water can easily get into the harness (rain/snow/car wash). It should be still under warranty but what is the solution after the warranty is over? it looks like it needs to be replaced every 16,000 miles (approx.)
The contact owns a 2015 jeep grand cherokee. The contact stated while driving at various speeds, the vehicle indicated erroneously that the cruise control was activated. The contact stated that the cruise control light warning light was illuminated. Upon investigation, the contact associated the failure with nhtsa campaign number: 18v332000 (electrical system, vehicle speed control) however, the vin was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 78,000.
Driving down an open road, suddenly the "brake now" warning starts beeping and brakes are automatically applied. This has happened several times with no vehicles, etc in front of the vehicle. Happened even after the recall was completed on it for the cruise control system.
While driving in stop and go traffic i was stopped with my foot in the brake pedal the engine started revving into high rpms the car stated surging and the brakes wouldn't stop the car. I rear ended the vehicle in front of me.
While driving the 2015 jeep grand cherokee on cruise control, i needed to accelerate to avoid a traffic situation.i stepped on the accelerator and nothing.it did not engage to speed up even though i pushed the accelerator all the way to the floor.i removed my foot from the accelerator and stepped on it again, hoping it was a fluke, but still no acceleration.it did maintain the set cruise speed of 65 mph.it took approximately 15 to 20 seconds or more before the accelerator finally engaged.i had driven the vehicle earlier in the week for one 8 hour straight and two 3 hour straight trips with no issue.on this trip i had driven the vehicle for 5 hours prior to this event.stopped and rested for about an hour and then proceeded to complete my trip.about 3 hours into this last leg is when this happened.it hasn't happened before or since (yet). I have previously reported to the dealership that there are many times a brief, second or second and one half delay from when i step on the accelerator before the accelerator engages.this is sporadic and doesn't seem to be a consistent problem.the salesman and the general manager indicated they haven't heard of this problem from other owners.i understood this is an inherent problem with the toyota tundra and assumed it to be related to the electronic acceleration process as compared to the old cable acceleration linkage in years past.i had in fact updated the software related to the recent recall through the uconnect web site, at least a week before this event.
Vehicle's forward collision warning (fcw) system activated a brake! alert with no hazard present.driver information center keeps displaying message indicating acc (active cruise control)/fcw system not available off & on. Vehicle was in motion at the time of the false alert.
The contact owns a 2015 jeep grand cherokee. The contact stated that the vehicle hesitated to accelerate when the accelerator pedal was depressed. The contact stated that the speedometer read a higher speed than the actual speed of the vehicle. The contact received notification of nhtsa campaign number: 16v529000 (power train) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure the failure mileage was approximately 32,000. Part distribution disconnect.updated 03/01/17*lj
Previously entered complaint regarding cold throttle/turbo lag of 3-5 seconds which is dangerous for pulling into traffic and almost causing accidents but this is not limited to cold vehicles. The lag is shorter but evident when warm. I have had several incidents of hitting the lag while trying to turn in an intersection and there is a "flat spot" lag of 2 -3 seconds.pressing the gas pedal in stop and go traffic can cause a lag then surge forward. I have almost hit the car in front of me several times and had difficulty switching lanes because i get the nose of the vehicle turned into another lane then it does not move causing near collusions then surges forward.this is extremely dangerous and i am beginning to be frightened of driving this vehicle for even the shortest of times.
The contact owns a 2015 jeep grand cherokee. While the vehicle was parked, it independently shifted to reverse. The failure recurred numerous times. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The vin was unknown. The approximate failure mileage was 19,000. Updated 04/29/16*lj updated 6/19/18
Driving the vehicle speed over 60 miles it shakes and it trembles, and the sensor driving beers out of control
The incident occurred on or about thursday, april 10th 2019 at 12:10am. It involves the brakes of the vehicle not being able to stop the vehicle at low speeds. The entire incident was captured on a high-quality front-facing dashboard camera with audio, video, and gps. There were no injuries.description of the incident is as follows:while i was on the interstate 10 west freeway in redlands, ca, i maneuvered to the most right lane on the highway in preparation to approach an exit less than 1 mile away (university ave.) due to lane closures (left lanes) at the time i was on the freeway, traffic was bumper-to-bumper and very low speed. While in the most right lane and still at very low speed, i engaged the adaptive cruise control feature on the vehicle. Within around 5 seconds of engaging the adaptive cruise control, the vehicle slowed down to a stop because of the vehicle in front of mine had stopped. At that point, the cruise control feature self-disengaged as normal. Only a few seconds later, the vehicle possibly abnormally vibrated. As the vehicle continued to creep forward in traffic as normal, i applied the brakes to stop, but the vehicle would not stop or slow down. As i nearly approached colliding with the vehicle ahead of me, i engaged the parking/emergency brake with my foot, and that did not seem to slow or stop the vehicle either. A second attempt to engage the parking brake did nothing as well.within a few seconds, the car almost slowed to a stop due to rolling friction and a slight uphill grade in that portion of the freeway. I placed the vehicle in park at this time and restarted the car. After restarting, i was able to drive and brake properly the rest of my short journey home.this entire episode is captured on my dashboard camera, and it seems others on the internet have complained about this issue as well.
When in motion, transmission downshifts to first gear. Engine races.
The contact owns a 2015 jeep grand cherokee. While driving at various speeds after disengaging the accelerator and brake pedals, the vehicle accelerated without any control. The vehicle shifted into different gears independently without warning. The vehicle was not diagnosed. The vehicle was repaired, but the failure persisted. The manufacturer was made aware of the failure. The failure mileage was 4,000.
Takata recall- while driving at speeds above 35 miles, it feels as if the vehicle slows down as if the gears changed and it requires more pressure to be applied to the gas accelerator for the vehicle to go the same speed. This has happened multiple times at speeds of approximately 35 and over.
I own a 2015 jeep grand cherokee overland.i was informed of the nhtsa research into the 2014 jeep grand cherokee and the problems individuals were having with the collision warning system and the automatic breaking.i have experienced the same problem two times.there was no vehicle or obstacle close to me and the collision avoidance system initiated the autmoatic breaking system while driving down an interstate highway.it did not cause an accident, thankfully.after the second incident, i disabled the forward collision warning system due to my fear that it would happen again and cause an accident.i was alerted to your investigation into the 2014 model but wanted to bring it to your attention regarding my 2015 model.reference:the office of defects investigation (odi) has received nine complaints alleging inappropriate activations of the autonomous braking system in model year (my) 2014 jeep grand cherokee vehicles. All nine reports alleged unexpected braking incidents preceded by collision imminent brake warnings and resulting in sudden reduction in vehicle speed in traffic. Two complaints reported autonomous braking incidents with no objects on the road resulting in rapid increase in brake force and anti-lock braking system (abs) activations. The complaints alleged experiencing multiple events at different locations and road conditions. A preliminary evaluation has been opened to assess the frequency, scope and consequences of the alleged defect. The following voq numbers are associated with the issues discussed in this resume: 10543837, 10713629, 10690650, 10663320, 10630362, 10596913, 10533622, 10533524, 10651269.
I have a 2015 grand cherokee that has been in for the rollaway recall.tonight i pulled into a parking lot, got out of the car quickly to see how far i pulled in, and the car started rolling backwards.i thought the car was in park but in turn it was not.the car was in reverse.previous to tonight i've had this happen and as soon as you let go of the brake, if the door is open, the "auto park" kicks in and the vehicle goes into park.that did not happen.i was able to catch the car before it went to far and get it in park.after that incident i took videos on the behavior.repeatedly going from park, to reverse, or drive with the door open, taking my foot of the brake and every time it rolled and auto park did not apply.turned the car off and on a few times and still, no auto park. The videos are to large to fit into the 5 mb limit but can be sent by any other means you have available or here is a link to them on onedrive.https://1drv.ms/f/s!airasnb8ajcyg1xqr6wwntqyirj8i do not feel safe driving this car as the recall does not work.if a satisfactory fix cannot be made i would like to discuss what options are available to me.thanks....updated 11/13/2017 the consumer stated the another trigger for the auto park was wearing a seatbelt. The seat belt has to be off, not in park, and the driver's door open in order for it to work properly. This seemed to be the intended behavior so, the consumer would like to have the complaint disregarded.updated 11/30/2017
It was freezing outside, but not icy on the road. Well lit. I was not in a rush. Car was in excellent shape up until then. I was going ~10 pmh down the inside parking garage driveway. Had to pull to the right due to car coming up partially on my side. Scratched the side wall. Once that happened, the car accelerated out of control. Brakes didn't react. Only way to stop the car before running into other cars or even people was steering the car into the wall front on. The car finally stopped, the wall broke down. The airbags didn't go off, the brake assistance system didn't kick in. Fortunately nobody was hurt, but could have easily happened. The car is a total loss. I was not under the influence of drugs and don't have a seizure disorder. Witnessed every single second fully awake and aware.
Out of nowhere, my 2015 jeep gc decelerated, all the lights on the dash came on and the following messages popped up: auto park disabled, service electronic throttle control, and ended with service shifter. The truck would not accelerate in the middle of a highway. I took the vehicle to the dealer where they cannot seem to find the problem. The windshield wipers turned themselves on along with the check engine light and the hazards.
Arrived home 10:15pm dry roads and weather.backing jeep into driveway and went to full throttle back to hit the garage structure and door.shifted two drive to move out into the driveway and went to full throttle forward, across the street, through the swale into a vacant lot and hit the avista power transformer box knocking its off the base and pulling the 7,000 volt power cables out. Jeep then stopped and i backed it back into the driveway and stopped.avista crew arrived and safed the transformer.resulting damage was $3,007 to house and garage door, $16,275 damage to front/back/undercarriage on jeep and about $4,880 to replace the avista transformer.car rental now 60 days at $42.00 per day.estimated total is now$26,682.
I was travelingup interstate 95 just passed exit 26 in connecticut.as i approached exit 27 a a vehicle in the exit only lane merged into the slow lane in front of me.i proceeded to then accelerate around the vehicle that had crossed in front of me and immediately as i accelerated the vehicle began to accelerate uncontrollably to an unsafe speed.i shifted the car into neutral and braked and steered appropriately. As my vehiclebegan to slow i then proceeded to shift the car back into drive hoping that the issue would be resolved.while my vehicle was a neutral i tapped the gas pedalin hopes of if it was jammed or stock it would come loose and i would be able to control the acceleration of the vehicle.unfortunately the pedal did not come on stock as i proceeded to drive i realize that my speed was dropping to an unsafe rate while being on an interstate i proceeded to shift my car back into drive only to have the pedal that was still pressed to the floor accelerate the vehicle uncontrollable to again in unsafe speed.after i proceeded to stomp on thethrottle in hopes of loosening it from whatever it was that was causing it to be stuck in the open position,the pedal finally returned to its on stock position with a loud bang.i don't proceeded to steer immediately off the highway at the next available exit and turn the vehicle off...updated 04/20/17 ..updated 05/09/17 the consumer stated the floor mat closest to the accelerator was trimmed, but the failure recurred. The dealer was unable to duplicate the failure.
I own a 2015 jeep grand cherokee laredo limited, purchased from a dealer new.last week i pulled into my driveway, turned the jeep off and went to get out and my alarm system went off. Could not turn it off with either fob, i was even able to start it up and drive. Remote start would not work for 3 days.cruise control just turns off when it wants while driving on interstate over 60 mph. Gps states i'm off route and freezes in the location where it happened on interstate, normal weather(no overcast/fog). Wipers just start working while sitting in the driveway idling, as you're driving...no dust, rain, bugs etc...windshield leaks and rain comes in from behind the rearview mirror/sunglass holder when it rains and you have to take a sharp turn(not with normal turns)...leaks down on cell phone which sits in little cubby to charge. The vehicle surges when going under 20 mph, usually when you are trying to start from a stop is when it' worse. Under 25k miles and i am afraid as to what might happen next.
I've read about a recall regarding the cruise control but haven't received the notice and my dealer will not take care of the problem without it.i want it fixed so i can use my cruise control
While traveling approximately 70 miles per hour (on a highway), on two occasions working 24 hours, the vehicle shifted from drive into neutral with no manipulation of the shifter.there was no warning of the impending loss of mechanical power to the drive wheels, and i was forced to coast to the shoulder of the road.no other systems (brakes or power steering as well as other electrical systems appeared to be affected.once on the shoulder and completely stopped, i attempted to shift the vehicle back into drive, but was prompted 'shift not allowed - vehicle speed too high' despite the fact that the speedometer read 0 mph.next, i pushed the start/stop button and the vehicle did not power down, but did allow me to shift into drive.the error has not replicated more than once per start up sequence (if it happens once while driving, pull over and restart, the error seems to not recur for the duration the vehicle is in motion for the rest of the trip).oil pressure and temperature as well as transmission temperature were reported as within normal operating ranges.i checked the vehicles oil level which was within the 'safe' zone on the dipstick.the vehicle had over 1/2 a tank of gas.this issue is new to the unit, with over 16 months of operating the vehicle it has only occurred within the past 24 hours.the issue is not preceded by any notification, and no mil's were activated either before or after the failure to shift.it is worth noting the key fob is low on battery, but the issue occurs solely in motion.i will be visiting the dealer prior for troubleshooting prior to operating the vehicle again.
Driving my grand cherokee on i-40 with cruise control set to 75, i entered a construction zone and applied the brakes to slow down.instead of slowing down, the car accelerated up to about 90 mph.i was speeding in and out of traffic like a mad person and, luckily, i managed to keep my wife and i alive.then the brakes were on the floor, i could not disconnect the cruise control, could not shift out of gear and could not turn the car off. After a period of time, we began a slight incline and the car slowed.then i had control for a short time when the power steering went out; it came back on after about a minute.we were towed to the nearest dealer (70 miles) and the car remained there in order for chrysler to send a team to investigate.after 4 weeks chrysler informed me that there was no problem.tell the truth, i competely expected them to not take blame for this.this was the most frightening thing that has ever happened to me - i thought for sure that we would be killed - weaving in and out of diesel trucks and construction zone.i took out barriers and traffic cones in my effort to save us.i had serious concerns about operating this vehicle again but my thought is that chrysler probably fixed the problem without taking responsibility for it.i did discover that there is something you can do if you are in this predicament and i wish i had known about it before.if you hold in on the start button for a few seconds, the car will turn off.i had held in on the start button but, evidently, not for long enough.i hope that this message can get out to other jeep owners and that this action could save lives.
The contact owns a 2015 jeep grand cherokee. When placing the vehicle in park, it rolled away without warning. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was 5,000.
Note:i entered an erroneous vin number on my complaint a few minutes ago.my description of the problem was listed on that complaint.
Vehicle often does not engage in gear.eventually when it catches gear, the vehicle lunges considerably in gear forcing the car to jerk forward.it happens more often when going slow in traffic or going up and down hills.very unstable in these situations.in one specific situation in traffic, car did not catch gear and then when it engaged, jerked forward into car in front of me.
Third time of incident. While parallel parking, and shifting from reverse into drive, while foot is still on the brake the vehicle revs and lurches forward. 1st 2 times involved parking on snow/ice. Today, with a dry street and sneakers, vehicle began to rev.i attempted to shift into park to avoid lurching forward but failed to do so in time. When vehicle revs, i hold onto steering wheel and press brake with all my strength but unable to prevent the forward movement.
The check engine light came on and the vehicle's electronic throttle control systems was inoperable.upon stopping and releasing the brake the vehicle lunges forward accelerating suddenly to 20 miles per hour.when place in reverse the vehicle and releasing the brake the vehicle lunges as well.additionally, when the check engine light and electronic throttle control indicator light is on, after lunging, the vehicle will not allow you to accelerate beyond 30 to 40 mph after the initial lunge.i have had two incidents that have damaged my car.it only happens when the vehicle is in drive or reverse making it unsafe to operate.
I was driving down the road, with my foot steady on the gas, and the transmission shifted hard (8 speed automatic) and lunged my car forward without any pressure on the gas pedal. Then it continued to shift hard and lunge until i reached and maintained 40 mph ( in which my jeep put the transmission into 8th gear at a steady 1000 rpm). This has happened multiple times since, and sometimes when i remote start the jeep, it will give off a very loud high pitched whining sound for about a minute, then stops.
The contact owns a 2015 jeep grand cherokee. The contact stated that while driving at an unknown speed, the vehicle auto accelerated without warning. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 5,500.
The contact owns a 2015 jeep grand cherokee. While driving 35 mph, the vehicle independently engaged the sport feature and revved rapidly. The vehicle accelerated rapidly as if it were in overdrive. The failure recurred intermittently. The vehicle was taken to the dealer where it could not be diagnosed, but the cause of the failure was not found. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 70. ....updated 08/29/16 updated 08/30/16.
I was easing our 2015 jeep grand cherokee into a parking spot at a trail head parking lot with my foot on the brake pedal. I fully engaged the brake pedal to stop the vehicle, and the vehicle accelerated at full throttle over the top of a 2.5 ft by 2.5 ft cement block parking barrier. It dragged the cement block about 20-25 ft. I continued to press the brake and after about 40 ft, the vehicle came to a stop. I immediately turned the vehicle off. It was terrifying not to be in control of the vehicle. Fortunately, no one was injured. Damage to the vehicle is yet to be determined, but even if it is repaired, there is no way i would feel comfortable driving it again. This vehicle should be totaled and not resold to anyone else. I have been a loyal jeep owner for over 20 years, but i am not sure i would purchase another one, especially now that i have researched the issue and realize that this is a rare but reoccurring problem with the jeep grand cherokee for 20+ years.
The contact owns a 2015 jeep grand cherokee. While driving approximately 30 mph, the vehicle stalled after the electronic throttle control warning indicator illuminated. The vehicle restarted; however, the failure recurred on several occasions. The vehicle was taken to the dealer where it was diagnosed that the throttle body software needed to be updated. The vehicle was repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 3,000.
I was pulling my travel trailer south on i65 south at 70 mph and just crossed the alabama state line and saw yellow flashing light and a sign to reduce speed to 60 mph. I was in cruise control set at 70 mph. I pressed the minus shift paddle to slow down but it didn't shift down low enough to slow me down. I then pushed the plus shift paddle to put me back into cruise control. The engine then over revved and shut down and i no longer had power to control forward motion. I coasted to the berm while tractor trailers zoomed by me. I had enough momentum to leave the highway ramp 143 and the come to a stop. The engine push start button still indicated run. I made a right turn as the engine was limping along. I then made another right turn on airport road and engine was still limping. Not knowing what to do i limped on to a dirt road until i came to a grain silo with a parking area in which i stopped. I then pushed thestart button which was still in run and the button indicated off. I then pushed the start button and the engine started as normal with normal power and i continued back on my trip to mobile alabama without incident. This problem is a potential safety problem and all owners of my model of jeep should be warned not to use the shift paddles when in cruise control. The owners manual has no warnings. I called the dealer and then jeep chrysler customer hotline 1-800-992-1997 and both told me it was caused by "customer error". I think this control system software should lockout the paddle shift capability when in cruise control or if the speed of vehicle could cause over revving of the engine by down shifting. Maybe a mechanical max rpm switch on the engine would be better than computer software to limit engine revs. This perhaps would eliminate the potential for danger when the vehiclegoes into limp mode as it did for me.
Received a service shifter message while going from park to drive on dash board display recently 3 times. I read online others have experienced this same issue.
The contact owns a 2015 jeep grand cherokee. After switching to the park position and exiting with the engine running, the vehicle suddenly drove forward and struck a second vehicle. The contact sustained an injured right arm. Medical attention was not required. The vehicle was taken to the dealer who was unable to duplicate the failure. Also, while driving at various speeds, the collision avoidance system randomly activated and caused the braking system to abruptly stop the vehicle. The vehicle was taken to the dealer who was unable to duplicate the failure. The manufacturer was not notified of the failures. The vin was not available. The failure mileage was 1,000.
The vehicle was being parked and from shifting from drive to reverse the vehicle turned off and would not start again for a few minutes. The vehicle showed the service keyless system and the check engine light then appeared.
While driving donw a main road the gas pedal suddenly stopped working and would not engage. I could not get the car to move forward but it was still running.i pulled the vehicle over to stop and turn the car off.turned the vehicle back on to see if the gas pedal would re-engage, i was able to drive 100ft and it happened again.i then "rolled" into an empty lot on the side of the road where smoke was noticed coming out of the hood.i popped the hood but did not open it and called 911.while on the phone with 911, a loud pop was heard under the hood, sparks were seen and the car caught fire.*dt
The contact owns a 2015 jeep grand cherokee. The contact experienced difficulty shifting the vehicle. The failure did not occur until after the vehicle was repaired per nhtsa campaign number: 16v240000 (power train). The vehicle was taken to the dealer where the vehicle was not repaired due to the technician stating that the vehicle performed as intended. The manufacturer was not notified of the issuethe failure mileage was approximately 12,000. Updated 01/05/2017*ctupdated 05/09/17*ljthe consumer stated the 2 weeks after the recall was performed the transmission malfunctioned. After shutting the engine off and restarting it 3 times it shifted into gear. On another occasion the while traveling down a hill at 65mph, on cruise control, the engine went from 2000rpm to 5000rpm. The odometer went from 65mph to 75 mph. The vehicle was slowing down while the engine was loud and running at a high rpm. The only way to stop it was to hit the brake or shift to neutral. Also, when accelerating from a stop the transmission would make a noise and bump as if rear-ended. Updated 08/03/2017consumer stated after starting vehicle the transmission would not leave neutral. Engine was roaring very louldly until consumer stepped on the brakes. This happened 3 times. Updated 7/6/18
The contact owns a 2015 jeep grand cherokee. The contact stated when the heat was turned on, a toxic odor emitted into the vehicle causing the contact to become dizzy. The failure recurred several times. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The vin number was not provided. The failure mileage was 500.
The fan for heat and air conditioning suddenly quits working.the fan motor makes a roaring noise. The wipers will only work on high. Our jeep only has 60k. We have already had an oil leak and had to replace the water pump. Also the check engine light is on code says it's an exhaust leak. We are very disappointed in the over all quality.
I own a 2015 jeep grand cherokee laredo limited, purchased from a dealer new.last week i pulled into my driveway, turned the jeep off and went to get out and my alarm system went off. Could not turn it off with either fob, i was even able to start it up and drive. Remote start would not work for 3 days.cruise control just turns off when it wants while driving on interstate over 60 mph. Gps states i'm off route and freezes in the location where it happened on interstate, normal weather(no overcast/fog). Wipers just start working while sitting in the driveway idling, as you're driving...no dust, rain, bugs etc...windshield leaks and rain comes in from behind the rearview mirror/sunglass holder when it rains and you have to take a sharp turn(not with normal turns)...leaks down on cell phone which sits in little cubby to charge. The vehicle surges when going under 20 mph, usually when you are trying to start from a stop is when it' worse. Under 25k miles and i am afraid as to what might happen next.
The single pane sunroof exploded while parked.glass shattered everywhere.the shadeguard was closed at the time and prevented glass from getting to the interior of the car.this happened in the overnight hours and nothing was seen on the video camera monitoring the cars to cause this.no objects were found near the car or inside the sunroof area.i have called my insurance company and was directed to a glass company who has told me they do not fix sunroofs and that my insurance company will call me regarding my claim but i have not heard back from them.i am expecting to pay for this myself.i have owned the car for 2 years.the temperature was excessively high outside during this time but this was overnight and under large trees with shading and not in direct sunlight.the car had not been driven for at least 2 days before this incident nor had it been moved from the location.
The front side windows of the driver and passenger seats do not wipe off the rain when you put windows down and then back up. There is a big enough gap where large raindrops are unmoved when the window goes down. Visibility is poor out of windows and side mirrors during a storm. Jeep said the windows are designed to keep dirt from getting inside of the door effecting the electrical equipment but i have never had a car that couldn't do both. This is a safety issue that should be addressed.
When driving on the highway, there is an extremely loud buzzing noise from the front of the windshield wiper area. The encasing being loose and dry rotting. This will eventually fall apart and cause issues with the wiper module.
The dash board upper leather ip is de-laminating or separating, resulting in reduced driver visibility.
I've noticed that more than 90% of my visibly is obstructed by the windshield frame, door frame and mirror. There is a major blind spot, making this very dangerous to view oncoming traffic, or a pedestrian.
The contact owns a 2015 jeep grand cherokee. While driving 20 mph in inclement weather, the defroster was activated but failed to completely defrost the entire windshield. The top of the windshield remained frozen. In addition, the windshield wiper froze on the windshield and failed to function. The failure recurred on numerous occasions. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 7,100. Updated 03/10/16*lj
At 70000 miles, my air conditioning system began to hiss and not operate fully. I am told it has a leak in the system but as i look online, this is a common jeep problem for 2015 models. They are recommending a system replacement on a 4 yr old vehicle (at the time of first occurrence). Normal wear and tear. No off road use. It's not isolated.
The contact owns a 2015 jeep grand cherokee. While the contact's wife was driving 65 mph, she heard an abnormal noise and the sun roof window shattered. There were no injuries. The vehicle was taken to sunland park chrysler jeep dodge ram (located at 950 crockett st, el paso, tx 79922, (915) 228-2005), but was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 37,000.
The contact owns a 2015 jeep grand cherokee. While driving at an unknown speed, the windshield suddenly developed a crack located on the passenger side. The crack extended approximately 7 inches from the bottom of the windshield and over the heating element. During the incident, the heating element was turned to the on position. The vehicle was taken to the dealer, but the cause of the failure was not determined. The manufacturer was notified of the failure. The vin was unknown. The failure mileage was 12,500.
The vehicle radio/navigation system blacks out. System blacks on and off and when reset- navi udefined blinks on and off and system states it's in compromised for cyber security. I have taken the vehicle to the dealership 2x and will be dropping the car off tomorrow and leaving until they figure out what is wrong with it. The radio also tries to set itself to various stations. I have uconnect access and i have not paid for the service. I located yelp in the vehicle yesterday- the vehicle will be dropped off and i am demanding a resolution and i do plan on taking further steps with uconnect and jeep/cryhsler. The vehicle was purchased new. It took me a while to determine it was the uconnect as i thought it was my phone. I did not think it was the fact that i connected the uconnect to the phone.i also took my vehicle to 2 jeep dealerships to check on recalls
Wheel cracked at weld joint and propagated around the whole wheel on a jeep grand cherokee 2015
We purchased 2015 jeep grand cherokee in 2016 approximately 2.5 years later we attempted to get new tires put on.we went to tire store &they stated that the lug nuts were defective..they stated that the lug nuts were swollen and if they were to force the lug nuts off it would render the vehicle inoperable.as we had a lengthy road trip planned, we were forced to go to the jeep dealership.both the initial service writer, andrew, and later the service manager, john wilson, agreed the lug nuts were defective. But they stated it was 'fca''s fault and gave me a phone number of 1-877-224-5356i called fca said they would do nothing about this since there is no recall.i feel that we could have been killed if we would have gotten a flat tire in the wrong neighborhood as we would not have been able to put the spare tire on and the vehicle would have been inoperable.we were charged us $311.19 and refuses to give us any relief.the service manager offered an oil change but they are 45 minutes away from our home and it is not practical for us to do this.i am happy that we decided to get tires before we left since the story may have been very different had we had any issues on this trip as our safety may have been jeopardized.i would appreciate any help you can provide us as we are afraid that they likely put defective replacement lug nuts back on.the lug nuts swell up and split apart when they are being taken off of the tires rendering vehicles inoperable. My husband stated he saw on line that ford had a recall due to defective lug nuts on their suv's and i feel that jeep should be required to do the same.i feel that we should be given a full refund of the $311.19 we were charged and they should also be required to put proper lug nuts on all of their vehicles affected by this defective product. Please help us and help others.much appreciation & thanks.
It's been since may 2018 with in/out visits to the dealership for a constant problem. My steering wheel wobbles over 70mph on my 2015 grand cherokee wk2 high altitude, all standard features. This started after 26k miles and now i have 39k miles. I've researched dozens of forums and read through tsbs with no solution. I had the dealer replace the tires, twice, with michelin premier ltx 20inch tires, several road force tests, high speed balances, several alignments, rack and pinion replaced, front wheel bearing assemblies replaced, all new shocks and after alllllllllll of that, she still wobbles!!!!!!! the dealer has thrown their hands up and will not help me any further. The steering wheel only wobbles between 70-80mph. Another customer's wheels were placed on my car and tested with same issue. Privately owned alignment centers also confirmed a spot on alignment and wheel balance. All bushings appear to be intact. The jeep is not safe to drive on the highway.
Front left strut leaking and had to be replaced. Backing plate by rotors had to be adjusted because of rattling noise. Only 37,000 miles and 4.5 years old.
2 of 4 wheels have cracked right along the seam at under 60,000 miles
Nhtsa:i have been in and around the tire business most of my lifein 2015 i purchased a jeep grand cherokee with 20' wheels and tires.in december of 2017 i literally got blown off the road into a ditch severely damaging my vehicle.i believe there should be a certain pressure per square inch factor on wide tires as mine obviously did not keep me on the road and they were heavily siped winter rated tires.i recently replaced them with an oversize tire with a high void to rubber ratio that puts more pressure per square inch on the tread.i also experienced hydroplaning in slush during the winter.simply to advocate for keeping quality tires to stay safe is not enough.one of the biggest hoaxes upon the american people is al all season tire.there is no way they will match the hard packed snow and ice safety of a dedicated ice and snow tire.thanks for listening.[xxx]('parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'
Airbags did not deploy during car accident.other vehicle at left lane impacted to front driver side of my vehicle on a city street and the airbag did not deploy.
The contact owns a 2015 jeep grand cherokee. While the vehicle was parked, the radiator leaked a reddish color fluid onto the ground. The vehicle was towed to the dealer where it was diagnosed that the radiator and hose ruptured. Theradiator was replaced. In addition, the front driver and passenger side black wheel trim detached while the vehicle was being driven. The vehicle was taken to the dealer, but was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 5,000.
Our daughter bought a 2015 jeep grand cherokee approximately six months ago.her "dream car".two weeks ago, while driving home from los angeles, her rear tire blew out, causing her to spin out on the freeway, getting clipped by a big rig and tossed into the carpool lane, facing oncoming traffic.she was somehow able to get to the shoulder of the road without involving other vehicles.she was by only a miracle, mostly unharmed.this is a new car.the tires are michelin.we are extremely unhappy with what happened, but obviously, extremely grateful she is alive!
Driving the vehicle speed over 60 miles it shakes and it trembles, and the sensor driving beers out of control
My jeep is rolling backwards when in park, wheels turned all the way to the right and emergency brake engaged. This has happened about 10 times since i purchased my jeep in july 2015. On jan 4th 2016 it rolled about 10 - 15 feet down a driveway and came to a rest in the gutter. It happened again on jan 7, 2015. The jeep was parked on a slight incline in driveways with about 1/4 inch on snow/slush. The tires are still locked in the right position both times when it came to a stop in the gutters. After the last incident i found a little driveway and parked on it. I again turned the tires all the way to the right and engaged the emergency brake and i sat and waited. 7 minutes later it started to slide down the driveway it sled about for about 5 - 8 feet before i applied the brake. This inclined driveways have been about 05 -10 feet inclines. I have had a 1996 and 2006 jeep over the past 25 years and have never had a vehicle slide from a parked position or down a snow packed hill. I took it to the dealer and they told me to get new snow tires. This is very scary to me. If children are walking to school or joggers or a passing car someone could be seriously hurt or worse. This serious matter needs to be handled promptly.
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