We found the following complaints for JEEP GRAND CHEROKEE (2014)
Read complaints for JEEP GRAND CHEROKEE (2014)
Ahr headrest deployed while driving.
The contact owns a 2014 jeep grand cherokee. While driving approximately 35 mph, a loud noise occurred. The contact noticed that the passenger headrest air bag deployed without warning. The vehicle was taken to rydell chrysler dealer (700 san fernando rd, san fernando, ca 91340, phone (866) 733-3506) where it was diagnosed that an electrical concern headrest restraint did not lock into place, and the front passenger seat headrest restraint needed to be replaced. The vehicle was repaired. In addition, while driving 65 mph, the engine warning indicator illuminated. The vehicle was taken to rydell chrysler where it was diagnosed that the engine failed and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 22,000.
The contact owns a 2014 jeep grand cherokee. While driving 10 to 15 mph, the driver's headrest air bag abruptly deployed. There were no injuries. The vehicle was taken to romano chrysler jeep (215 w genesee street, fayatteville, ny 13066, 315-637-3101) where it was diagnosed that the driver's headrest air bag needed to be reset. The vehicle was not repaired. The manufacturer was contacted and stated that there was no recall for the failure. The vin was not available. The approximate failure mileage was 58,000.
Driver side active headrest deployed without cause.the vehicle was unattended when this occurred, and is not repairable without replacing
On 7.25.20 my husband and i were driving down interstate 29 at 80 mph and the driver side headrest exploded forward with great force and hit my husband in the back of the head. Luckily he was able to keep control of the vehicle so we didn't crash, however now he is dealing with neck/shoulder pain. He had to remove the headrest so we could continue to drive it, there is a wire attached to the 1 side so that had to be snipped to remove headrest. Now my service airbag system light is on, i'm surprised the [xxx] thing even starts and runs. Now i feel like we need to remove passenger headrest completely to prevent another injury. This is ridiculous,i paid alot of money for this jeep and have had numerous major issues that are expensive to fix.*dtconsumer stated husband sustained neck/shoulder pain for a few days but is fine now. Parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
I was in an accident in this vehicle and the air bags did not deploy.
Occupant restraint control module.dealaer claims this part is not available.this is a safety issue.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 11/12/15*ljthe consumer stated the vehicle was repaired. Updated 1/4/2015
Traveling at highway speed numerous warning messages and warning chimes started to go off. Created distractions to driving and it appears that air bag and seat belts stopped functioning intermittently. Cruise control also failed.vehicle already serviced on all prior recalls two months ago. These issues are new starting on 5/23/2014.dealer appt is scheduled for 5/26/2014. In past, also reported issues with transmission shifting and hvac. Not a well tested vehicle.far too many dangerous issues with vehicle. Hope nhtsa can investigate issues.
Was involved in an accident and my air bags did not deploy, in which i sustained a head injury.the vehicle was in motion on a city street driving forward.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Bad accident side and front no airbags deployment
The contact owns a 2014 jeep grand cherokee. The contact received nhtsa campaign number:14v643000 (air bags,seat belts) and stated that the parts were unavailable. The dealer was uncertain when the parts would become available to service the vehicle under the recall. The manufacturer was made aware of the issue and they informed the contact that they were uncertain when the parts would become available. The contact had not experienced a failure. The vin was unavailable.
Upon starting my 2014 jeep grand cherokee overland, all of the warning lights came on and remained on. This included, but was not limited to: airbags, electronic stability control, abs brake system,check engine light, and others. The messages in the dashboard information screen indicated various failures and the need to service immediately.the rear backup camera also became non functioning. After shutting down the vehicle, waiting several minutes and then restarting, the problems continued. Out of safety concerns, i called the nearest jeep dealer and was advised they "had never heard of this" and if i wanted service that i would have to leave the vehicle there since they do not make appointments.the lights went out upon restarting again, however i am very tentative about driving it, as i do not know if these important safety systems and/or warnings have failed.this is potentially extremely dangerous and totally inexcusable in a $47,000vehicle which is less than 6 months old.the navigation system and radio have not worked properly since i purchased the jeep. Upon calling jeep, and providing my vin #, i was advised that it needed a "radio enhancement". Looking online, there are many complaints of this electrical safety issue, and yet two local dealers have never heard of it ? there also doesn't appear to be any apparent "fix" at this time. Hopefully the nhtsa can look into this potentially dangerous problem.
On may 9, 2014 my husband & i were driving on the freeway when all of the sudden the seat belt & airbag lights started alarming.i immediately referenced our vehicle guide and followed the instructions, contacting the dealership right away.my car was evaluated 3 days later and i was informed that my entire airbag module was non-functional and needed to be replaced.it has now been a month that i have been driving without functional airbags because the part is apparently on back order at chrysler.not to mention the fact that i was told that there is no way to disable the alarms while awaiting the fix, so i have to drive with the distraction of constant "dinging" everywhere i go.this is a serious safety concern!in general, this vehicle has been a pain since i purchased it!!three recalls in one year, a tire that needed to be replaced just after purchase (pretty sure it had a hole when we drove it off the lot), and now this.i definitely would not purchase this vehicle again.
I was involved in a intersection collision where another vehicle didn't stop and drove in front of my 2014 jeep grand cherokee.i collided with the drivers door to the rear of the vehicle at a 20 mph speed.the other vehicles air bags deployed.my jeep sustained front damage a cracked hood, grill, from bumper torn off i broke my right foot.my air bags didn't deploy on the impact and i didn't feel or see a sensor emergency braking
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
Thursday evening my husband was backing out of our garage at our house.when he got to the street (a residential road) he put the car into drive and that's when the driver's headrest deployed (separated from the plastic piece like an airbag, headrest restraint activation thing) hitting my husband in the back of the head forcefully.he did not hit anything or run over anything while backing out.no other airbag deployed in the car, just that one.he pulled back into the garage and told me what happened.we got on chrysler's mopar website to see if there were any recalls regarding that part.there were no current recalls on our vehicle and we were up-to-date with all the recalls on our vehicle.we contacted chrysler several times and got nowhere with them, but the first representative we talked to did give us a case number.they are basically saying it is out of their hands and in the dealerships.we then contacted the dealership where we purchased and service our jeep.they told us to have it towed there and they will inspect the problem.even if they fix the part or reset the airbag thing, i am still scared to drive my car to and from work and transport my child.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, hydraulic), 14v391000 (electrical system) and 14v643000 (air bags, seat belts); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Sunroof has failed 6 times and is now ready for it's 7th repair. The sunroof's automatic functions stop working so when it fails you have to push the close button repeatedly while the sunroof moves maybe 1/4" on each depression of the button. The dealer replaced the motor once and for the other 4 times i was told it needed to be calibrated. The last sunroof failure they went in and went through all of the electrical connectors and said they found some electrical wiring problems and fixed them. The sunroof failed again 2 weeks later. The airbag warning light, due to another electrical connector issue.the electronics in the vehicle malfunctions regularly which affect the radio controls, navigation, central locking, phone, and i get random erroneous errors on the dash display. The radio/navigation units have been replaced. The navigation screen locks up but the voice will continue to give you verbal instructions. If you manually lock the vehicle and start walking away the horn will beep twice and the vehicle will unlock like the keys have been locked in the car, even though they are in your hand. I was told you cannot use the lock buttons on your door to lock the vehicle. When you walk up to the car and grab the door handle to unlock the car it fails, and you have to grab the door handle all over repeatedly to get it to unlock. The dash display will give false messages while driving like already in desired gear and no one has touched the shifter. The voice will come on randomly and ask you what number you want to call, again no buttons nor the display have been touched. Error on display memory system, the programmed seat switches were replaced. Transmission issue, the module was replaced. Rear hatch failure, finally switch was replaced. Rear tail light lens replaced as it was full of water. Check engine light, faulty oil pressure switch. Engine vibration, bad ac comp.
The seatbelts don't work . The sunroof gets stuck at times . It's just multiple problems wrong with this model of jeep .
The passenger headrest deployed while i was driving down the road on a city street no one was around my vehicle the street was empty my husband was in the passenger seat and it slammed into the back of his head. Now i'm nervous that the driver aide will do the same.
We were driving home after a long shift at the hospital, and suddenly while we're driving down the highway going 70, the passenger side headrest just pops, caused us to swerve out of surprise.we took it into a dealership, and after working on it for a few minutes they said that a part had broken out of it which caused it to activate.then they wanted to charge us for the part and labor when it's obviously a defect if the part just broke out of nowhere.i contacted jeep customer service, and they said since i took it to the dealership first and they possibly broke it, there's nothing they could do.so pretty much they want us to pay for a safety defect in their products.
Driverā€™s car seat headrest pop out while running almost causing an accident.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 14v643000 (air bags). The contact stated that the part was not available within a reasonable timeframe. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact had not experienced a failure.
Dealer has failed to remedy this defect within a reasonable amount of time.it has been over 2 months since receiving a safety recall notice(p67 / nhtsa 14v-643).
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v391000 (electrical system) and 14v643000 (air bags, seat belts); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.
On a recent long trip (500 miles each way) a computer malfunction popped up while driving. The vehicle's phone called for service, followed by the airbag light and seat belt indicator went off. I pulled into a jeep dealer right before closing and the told me the issue was in the airbag control module somewhere but it couldn't be fixed easily and that the parts were on back-order. The car is drive-able but the airbag system is inoperative. I have since spoken to the dealer in my home-state and confirmed this is a common problem popping up on the 2014 model year grand cherokee and that even replacing the module was a guess at best as to what the problem was. So long story short i have a brand new vehicle with less than 10,000 miles with a malfunctioning/inoperative airbag system that the dealership says may or may not be fixable.
I have been leasing a 2014 jeep grand cherokee for roughly ten months.throughout that time, i have been notified at least three times of active safety recall notices for my vehicle.my vehicle shows computer modules broken which as a result has disabled my air bags.in addition, my vehicle has a safety recall for a brake booster and now an inoperative vanity lamp which may cause a fire.my vehicle is entirely and completely unsafe to drive and chrysler jeep is not taking the appropriate immediate action to rectify this event.i am being forced to drive a vehicle with possibly deteriorated brakes, and disabled air bags.
The contact owns a 2014 jeep grand cherokee. The contact stated that nhtsa campaign number: 14v643000 (air bags, seat belts) exceeded a reasonable amount of time for repair. The dealer stated that the part was not available for repair. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received a notice for nhtsa campaign number: 14v643000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The vin was not available. Updated 09/10/15*lj
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000, 14v643000, 14v391000 (service brakes, service brakes, hydraulic), (air bags, seat belts), and (electrical system); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the parts to do the recall repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Airbag light came on at 106,000 mi. Was told it was an issues with the wiring in the head restraint. Would need to have head rest replaced for $700. I don't believe there is any reason this should have failed as the car has never been in an accident
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v391000 (electrical system), 14v634000 (electrical system), and 14v643000 (air bags, seat belts); however, the parts were not available for an extended period of time. The dealer did not give a specific date when the parts would become available. The manufacturer was notified of the issue. The contact had not experienced a failure.
While driving, the drivers side head rest was activated causing the active head restrain to be deployed.
I got inside my jeep which was parked in mt garage, in the afternoon to go to work and noticed that the driver side head restraint had deployed, i do not know why, when i had came from work the previous night and got out the jeep it was fine. I looked in the owners manual and it described how to reset it. This did not work, i called the dealer (dayton andrews of saint petersburg, fl.) and they said that it was a know problem and is not covered under the warranty. They want over $800 to replace it,
To whom this may concern,on february 23, 2018 i was driving on i-4 in orlando, fl when a passenger-seat bracket inside the headrest gave way. My wife was the passenger who actually stayed home from work the following day having neck pain. Neck pain diminished and she went back to work the next day.sometime shortly after, i dropped off my car (2014 jeep grand cherokee summit) at the fields automotive for a headrest replacement. The dealership told me i had to reschedule as they had to order a new headrest. I went back to pick up my jeep and of course reschedule a time for replacement.when i dropped off my jeep again, i get a phone call stating that the headrest was not covered under warranty and the cost was well over $700.00 (parts and labor) which i declined and went back again to pick up.a few weeks later i decided to order the headrest from factory oem parts in tampa, florida and had it shipped to my residence. Received new head rest, installed and wired in seconds.headrest cost $443.87 including shipping. Invoice is attached.very upset with the time i spent on resolving this and the markup the dealerships are charging for the replacement.i investigated the damaged headrest and related the fault from a broken plastic clip.i still have the damaged headrest.
The contact owns a 2014 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 16v240000 (air bags). The part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The vin was not provided. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 jeep grand cherokee. The contact received notifications for nhtsa campaign numbers: 14v634000 (electrical system), 14v636000 (electronic stability control), and 14v643000 (air bags, seat belts); however, the parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Event occurred december 22, 2014.after multiple monthly check engine lights and "replace" of the computer, the vehicle information center gave a warning of "incorrect def detected."(only mopar def had been used).within 10 miles the vic warning stated "vehicle will not restart in 200 miles."return to the dealer again after the previous visit 3 days prior to "reflash" the computer indicated a recent tsb for replacement of the catalytic converter.i also had them check the def pump and nozzle which was clogged with crystallized def.after two weeks of waiting with them not able to find a catalytic converter and new oxygen sensor i was forced to trade the vehicle at a loss.(chrysler would not offer any help on the trade).update 9/15/15*cwon june 7, 2014 the traction control light illuminated, the steering sensor shorted out. On august 12, 2014, the check engine light illuminated and the pcm software was updated. On august 14, 2015, the clockspring was replaced. The engine light illuminated several more times. The catalytic converter was replaced. Updated 10/01/15updated 12/23/15.
The contact owns a 2014 jeep grand cherokee. The contact received a notification for nhtsa campaign numbers: 14v643000 (air bags, seat belts) and 14v391000 (electrical system). The contact stated that the parts were unavailable. The dealer stated that only a limited amount of parts were available and placed the contact on a waiting list. The manufacturer was notified. The contact had not experienced a failure.
The contact owned a 2014 jeep grand cherokee. While driving 30 mph, the vehicle was involved in a crash. The contact stated that the front passenger side tire detached from the vehicle and the contact struck a ditch on the side of the road. The air bags did not deploy. A police report was filed. The contact sustained injuries to the head and spine. Medical attention was required. The vehicle was destroyed and towed. The dealer and manufacturer were not made aware of the failure. The vehicle was included in nhtsa campaign number: 16v529000 (power train), but the parts were unavailable prior to the crash. The failure mileage was 48,000. The consumer stated that the tire was not the cause of the accident but that the tire off at the tow yard.
The contact owns a 2014 jeep grand cherokee. The contact received a notification for nhtsa campaign numbers: 14v391000 (electrical system) and 14v154000 (service brakes, service brakes, hydraulic). However, the parts needed for both recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs to be performed. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 01/22/15. Status updated 03/25/15.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v634000 (electrical system), and 14v643000 (air bags, seat belts); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 14v643000 (air bags, seat belts) however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags , seat belts)however, the part to do the repair was unavailable. The manufacturer was made aware of the delay. The contact had not experienced a failure.
Jeep grand cherokee overland has never been involved in any accidents was parked in my driveway. It had not been setting for more than 6 hours since last driven. I opened the front passengerside door and the passenger side head restactivated.needless to say this scared the heck out of me, but luckily i was not harmed.upon inspection it looks as though the plastic retainers which hold the unit in somehowbroke allowing the headrest to activate..i am not an engineer, but this is clearly a problem due to faulty engineering or manufacturing.after some time searching on the internet i found tons of other jeep owners who have experienced the same issue.clearly jeep is aware of this issue, but as of yet has been ignoring the problem.if this had happened to the drivers side head rest while i was driving it could have caused a serious or possibly deadly accident
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number 14v643000 (air bags, seat belts) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure.
The airbag in the passenger side headrest deployed while the vehicle was parked in my driveway.
The contact owns a 2014 jeep grand cherokee. The contact received nhtsa recall campaign: 15v041000 (air bags) however, the part needed to do the report was not available. The contact stated that the manufacturer exceeded a reasonable amount of time. The manufacturer was made aware of the delay. The contact had not experience a failure. The vin was not available.
S10 appropriate handling- letter to the secretary from constituent re copy of a letter to fiat chrysler chief executive officer sergio marchionne regarding a jeep cherokee safety recall.for months the parts were not available for recall #14v643000. In november 2014, the consumer was able to get one of the recalls rectified only because someone did not show up for the appointment. Also, the consumer experienced a catastrophic transmission failure. Updated 08/03/15.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 14v634000 (air bags, seat belts). The parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2014 jeep grand cherokee. While the vehicle was parked, it suddenly accelerated independently and crashed into a building. The contact mentioned that the failure occurred while being outside of the vehicle. The air bags did not deploy. A police report was not filed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 11,240.
The contact owns a 2014 jeep grand cherokee. While the vehicle was stationary, the air bag indicator illuminated. Lee summit dodge chrysler jeep ram (1051 se oldham parkway, lee summit, missouri 64081) was made aware of the failure and replaced an unknown wire in the vehicle, but the failure recurred. The vehicle was diagnosed a second time as needing the wiring harness replaced under the driver's seat. The vehicle was repaired. The manufacturer was made aware of the issue. The failure mileage was 36,300.
Leather dash coming unglued with the adhesive jeep used to adhere the leather dash to the plastic underneath causing visibility issues along with a safety issues that can block defrost vent along with airbag interference.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number:14v643000 (air bags, seat belts) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
2014 jeep grand cherokee.consumer writes in regards to parts not available to complete unintended side curtain air bag deployment and occupant restraint control module recall notices.the consumer referenced recall numbers 14v643000, 15v041000 and 15v041000. Chrysler informed the consumer, there were no such recalls.
The contact owned a 2014 jeep grand cherokee. While driving approximately 62 mph, a large tractor trailer merged into the contact's lane and crashed into the contact's vehicle. The contact's vehicle rolled over three times. The air bags failed to deploy. The vehicle was towed and destroyed. A police report was filed. The contact received injuries to the upper body, which required medical attention. The manufacturer was not made aware of the failure. The approximate failure mileage was 51,978.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 14v643000 (air bags, seat belts); however, the part needed was not available to schedule the recall repairs within a reasonable time frame. The dealer did not provide a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure.updated 7/28/15
The headrest of the drivers seat deployed while i was driving.i was driving on a highway with cruise control and and the vehicle was at a steady speed with no sudden jolts or stops.i heard a very loud pop and the headrest hit me in the back of the head.the incident startled me and caused me to hit my breaks.
I had driven approximately 520 miles enroute to my vacation home and was driving with the cruise control activated and seatbelts were in use by both myself and passenger.suddenly and at the same time the seatbelt and airbag warning lights came on and within a few seconds the cruise control disengaged and the message "acc/fcw unavailable service required" popped up on the dashboard.for the duration of my vacation the vehicle was operational however i had no cruise control.contacted two jeep dealers in the area and they were too booked up to service my vehicle.upon my return home i took it in to my jeep dealer.here is the exact quote from their service invoice as to what was discovered: "found many modules with loss of communications with the orc module (airbag module) with codes in them.found orc to have an internal fault, replaced and set up orc module".
The contact owns a 2014 jeep grand cherokee. The contact stated that the front passenger seat belt failed to retract properly when buckled to secure the passenger. The seat belt was loosely connected when locked into the buckle. The dealer (colonial south chrysler jeep and dodge, 42 state rd, dartmouth, ma 02747, (508) 984-1900) indicated that the vehicle would need to be scheduled for diagnostic testing and repair. The dealer and the manufacturer indicated that the vehicle was excluded from nhtsa campaign number: 14v643000 (seat belts, air bags). The contact was uncertain if the vehicle would be repaired by a dealer. The failure mileage was not available.
The 'service airbag system' display and airbag light comes on and off.i had it repaired but the dealer said it's not covered under the 'safety warranty' .i think it should be.
It broke and it hit my wife in the head, need to be repleced and programedto replace it the dealer wants 570.00 dls
The contact owns a 2014 jeep grand cherokee. The contact received recall notifications for nhtsa campaign numbers: 14v634000 (electrical system) and 14v643000 (air bags, seat belts). The contact stated that the parts needed were not available to perform the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The drivers side active headrest deployed without a collision.i was driving in a parking lot and heard a lot sound and was hit in the back of head by an unknown object at the time. After stopping and composing myself and checking myself out as i thought i may have been shot. I realized the headrest had deployed. Contactes two dealerships in my area and both said they had never heard of this happening and it was not a recall and not covered under warranty
Purchased a 2014 jeep grand cherokee laredo in june of 2013. Have experienced no problems with operation throughout first 10031 miles driven. Departed on extended vacation trip at end of may. After traveling 824 miles, air bag light came on with alarm and dashboard notification advising to have air bags serviced immediately. Shortly thereafter, the seat belt alarm activated with the bell warning, advising that the driver side belt was not engaged, when it was securely set. This condition would continue throughout each driving day. I have now traveled over 3400 miles, experiencing the same annoying, and unsafe condition, including the cruise control now turning off without warning. I have checked with several dealerships, only to be told that this problem could not be identified. There remains 3000 miles to be traveled to return to my home. I do intend on meeting this situation head on through my dealer with jeep.
The passenger seat headrest deployed during the night.no one was sitting in the seat at the time.
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving approximately 70 mph, the headrest air bag deployed without impact or collision. There was no warning. The contact regained control of the vehicle. The vehicle was pulled over to the side of the roadway. The headrest failed to reconnect. Elkgrove ford (9645 auto center dr, elk grove, ca 95757, (916) 249-1630) was contacted and informed of the failure. The contact was referred to lasher auto group (8585 laguna grove dr, elk grove, ca 95757, (916) 392-1400). The contact reached out lasher auto group and was informed to have the vehicle taken in to the dealer to be diagnosed which was still pending. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 124,750.*dt
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Headrest popped without accident.
My driver side headrest has come loose, it's the cushioned part that your head actually rests on and it contains an airbag so i am concerned the airbag may inflate while i am driving. I have taken it to my local jeep dealer and they say i have to pay to have it replaced. The cost is $750 plus installation.
Have 2 recalls, p36/nhtsa 14v-391 and p67/nhtsa 14v-643, that have yet to be fixed. The p36 is from august 2014 and p67 from approx 1yr ago.the dealer, now apple chrysler/jeep hanover, pa, told me i am on a waiting list due to no parts to fix for p36 and have asked them several times for p67 to include during normal service. Neither have been fixed to date. Wrote chrysler some 6 months ago about the problem and they passed me to the dealer who said they would get back to me - still no response. Emailed a complaint to chrysler corp again today. My wife only drives the vehicle when she must, for fear it may catch fire or the passive restraint system to fail with grandchildren aboard.these recalls, over a year old, shows chrysler has no regard for it's customers letting them drive unsafe vehicles for a long period of time.
Airbags system failed and rendered car unsafe to drive. Passenger airbag disabled even when passenger was in the passenger seat. At the same time adaptive cruise control failed while being in use which potentially could result in a crash. Drove 5h hours home and then dropped the car at the dealer. Issue connected with failed orc module. Numerous similar incidents reported by other drivers on internet forum. Failure always results in loss of airbags, seat belts pretension, adaptive head restrain and adaptive cruise control, forward collision warning system.
Passenger side headrest popped out while vehicle was moving at a steady rate on a local street. Passenger was in seat. Passenger reported some discomfort. Headrest cannot be reset.
Alert came up stating airbags need to be serviced. Then alert came on saying drivers seatbelt not fastened (it was buckled). I pulled over and put the car in park. Turned the engine off and restarted. Alerts came back on. Also came up with alert that onboard service/emergency phone needed to be serviced. Took to dealership and they said it is the orc module. The part is back ordered and i am concerned about driving the car for several weeks without functioning airbags. Also, not sure if there is an issue with seatbelts given the alert.
I was driving the vehicle and suddenly the car told me to service the air bag system.i drove to the dealer the next day and was told that the vehicle requires a new occupant restraint control module.i have been waiting since mid-june for this part to arrive.i have also learned that the airbags will fail in a collision.this is a serious safety concern for everyone, not just me.
The driver headrest deployed without being in a collision and will not go back to its original position. The vehicle was not in motion when this occurred.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v391000 (electrical system), 14v634000 (electrical system), and 14v643000 (air bags, seat belts). The parts were unavailable to perform the repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Ma 09/03/15 updated 12/10/15
Active headrest collision system randomly deployed while i was driving. Appears to have some kind of retaining mechanism failure as i cannot clip it back in. Many others appear to have had this issue as reported across internet forums and still no recall.
The contact owns a 2014 jeep grand cherokee.the contact stated that while driving approximately 55 mph, the contact crashed into a guardrail when another vehicle abruptly cut the contact off. The veihcle was thrown 15 feet into the air and the front end of the vehicle crashed nose-first into an embankment.the air bags failed to deploy. The passenger side of the vehicle then flipped over and a child passenger was partially ejected from the vehicle. The child's upper body then became plunged underwater in the embankment. The child sustained bruises to the head and lung failure from almost drowning. The contact sustained back injuries and a front passenger sustained neck injuries. All of the vehcle occupants required medical attention and a police report was filed. The vehicle was destroyed.the manufacturer was notified of the failure and they informed the contact that there were no recalls for the failure and there was nothing wrong with the vehicle.the approximate failure mileage was 1,000. The vin was unavailable.
Headrest deployed without any accident and has broken tabs not running just parked, car has 71,000 miles and just had to replace lifters and rockers already not covered by warranty that "expired"
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle accelerated while the brake pedal was depressed. As a result, the contact rear ended another vehicle. The air bags failed to deploy. There were no injuries and a police report was not filed. The vehicle was towed to the dealer. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 32,000. Updated 04/05/17*lj
The contact owns a 2014 jeep grand cherokee. The contact stated that the recall notice for nhtsa campaign number: 14v643000 (air bags) was received in january 2015. The dealer and the manufacturer on multiple occasions were contacted and informed that the parts needed to repair the vehicle were not available and no estimated time for receiving the parts could be given. The contact did not experience a failure.
The air bag for the drivers headrest deployed without impact. The vehicle was stationary, parked in my driveway. I researched this issue and it appears there is an open investigation for similar incidents.
I sent in complaint # 11374883 on 11/16/20 but needed to add that my airbags are not working either along with this seat belt that the pendulum or motor has broken.i understand the airbags are tied into it the p67 recall as well.they are not working either and my warning system is no longer telling me my ab or seat belt is not working or on.recall p67 was my model and make jeep but my vin was not included for some reason.i called gm as the recall stated and they said they don't know why my vin was not part of the recall and should have been,.they advised me to reach out to you and ask you to get this added to that recall as the issues match and are the same for other owners of the same vehicle i have and year and model.please, my safety is compromised and i do not have the funds to get this defect fixed.i am the caregiver to my sick 81 yr oldhandicapped mother and i need safety when carrying my 81 yr old mother around.the passenger side will go next as reported by others on the threads i see.this issue occurred at the mileage others said it did to theirs.14,000+ asa matter of fact.please, get me under this recall for my jeep gc limited 2014 model.this is clearly a defect as was my oil sensor that had no issues at all but a warning light that came on..i had it fixed at 550.00 back 2 yrd ago.many other same complaints but no recall.chrysler filed bankruptcy.you are truly,my only hope to get this under the p67 recall as it should have been when my model and mileage is the same as others when the issues occurred.please help me.i have never had this happen in any of my past cars or my husbands old car or my daughters cars.this is a defect and my families safety is at risk as this is our main vehicle.please help and get me under that recall.i am praying about this , that you will help us to get this defect resolved under p67.
The active head restraint on the passenger on the passenger side deployed without any collision. We came out one morning to just find this popped open and it will not reset. It has to go to the dealer for repair (scheduled 6/23) but could have caused serious injury if it deployed while someone was sitting in the seat.
This vehicle was in a side impact collision and none of the air bags deployed. Vehicle had impact on driver and rear passenger doors as well as front fender.
Fca refuses to do open recalls they claim vehicle was in missouri with 69k miles on it.vehicle is a 1 owner chrysler capital lease return with 29k miles used and seviced in california only. 5 open recalls
On may 17 ,2014 while driving my dashboard stared to flash showing seat belts and air bags no working.on may19,2014went to jeep dealer to find out that the instrument air bag module needs to be replaced.but the problem is that jeep has no available parts to take care this problem ,parts are on back orderand no sure when they will be available.deehiclealer advice me to take the truck and they will contact me when the parts will come avalaible.i ask the dealer teteboro chrysler in new jersey if its safe to drive a vehicle and if the system is working? they told me that they are not sure if this system is in working order.this truck has been in the shop for 5 days just sitting in the dealers lot.i do not know if i should be driving this vehicle not knowing that the seat belts or air bags will work in case of a crash.also,i contactedchrysler jeep headquarter and they could not help me either.the dealers will not give you a courtesy car to drive so you are stock with no vehicle and making your monthly payment,as far they are concern and so is crhysler your safety and your family safety is not important.so.been that i have to work and have no wheels ,iwill go tomorrow to pick up my jeep and hopefully i will stay safe until the replacements parts arrive.this truck hasalso other safety problems including the transmission not responding at low speed.thank god its a lease i will never buy chrysler products ever again.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
I have a acc / fcw unavailable message that deactivates my auto breaking system to prevent a collision.this error message may relate to the orc module that may control other safety devices in the vehicle such as the air bags.this deactivation occurs while the vehicle is in motion city street and on the highway.
Head rest drivers side deployed while car parked in garage no movementat all
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v154000 (service brakes and service brakes hydraulic), nhtsa campaign number: 14v643000 (air bags), and nhtsa campaign number: 14v391000 (electrical system) and stated that the parts were not available for several months. The dealer was unable to provide a specific date for when the parts would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
Made an appointment for the recall since i got the recall notice. Appointment confirmation number #x03qbqoq38 with napleton chrysler in kissimmee, fl. They verified the part was in. Showed up for appointment and after two hours, i got an oil change, tire rotation some updates and no safety recall.totally unacceptable that i had to take a day off work for a recall i have been waiting on since october and it did not happen. These recalls are just scams to get the owner to have other work done. I can't believe a national agency is involved with this type of scam.re: p67/nhtsa14v-643. ...updated 08-06/15
The contact owns a 2014 jeep grand cherokee. While driving 10 mph, the brake pedal was depressed, but the vehicle failed to respond.the vehicle slid and crashed into the passenger side corner panel of a 2009 chevrolet truck. There were no injuries. The air bags did not deploy. There were no warning indicators illuminated. A police report was filed. The vehicle was taken to an independent mechanic where it was diagnosed that the brakes, sensor, and alternator needed to be replaced. The repairs were completed. The local dealer was not contacted. The manufacturer was notified and opened case number: 33977852. The manufacturer stated that they would not repair the vehicle because it was taken to an independent mechanic. The failure mileage was approximately 39,000. The vin was not available.
Takata recall while driving my car doing 20 mph in normal driving conditions my passenger side headrest malfunctioned and deployed hitting the passenger in the back of the head. The headrest deployed and explodedwith a lot of force. It was a very scary situation. I had no idea that the headrests were capable of that. Upon further investigation i saw that the plastic 'clips' that keep the headrest from going off had been completely shattered and broken making the headrest unfixable. When i called the jeep dealership they told me if the 'clips' were broken that the headrest needed to be replaced. I am shocked that a 'safety feature ' malfunctioning is a problem that i need to pay to fix. (about $680 for a replacement plus labor cost) this could have resulted in a serious crash and injuries. This style headrest needs to banned. Also other jeep owners need to be aware of this. It's very unsafe and jeep needs to replace the headrest with a completely different safer headrest. I fear now that when i'm driving that the driver side headrestcould malfunction andexplode at the back of my headresulting in serious injuries. Ive talked to other jeep owners with the same style vehicle and none of them were aware of this 'safety feature' with the headrest. And not one single mention in the owners manual about this deploying headrest. People need to be aware!!
Takata recall. The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v643000 (air bags, seat belts) and 15v461000 (equipment); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issues. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 jeep grand cherokee. The contact stated that upon entering the vehicle, the contact became aware that the passenger's side frontal headrest air bag deployed independently. The vehicle was taken to mcgrath chrysler jeep dodge ram,4610 center point rd ne, cedar rapids, ia 52402, but not diagnosed. The technician stated that the headrest operated as needed and a defect was not found. The manufacturer was not notified of the failure. The failure mileage was 113,000.
The contact owns a 2014 jeep grand cherokee limited. The contact received notification of nhtsa campaign id number: 14v643000 (air bags) and stated that the parts were not available. The dealer was unable to specify a date for when the parts would become available and did not place the contact on a waiting list. The manufacturer was also contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact was not experiencing a failure.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. While driving at approximately 25 mph, the contact made a sharp right turn into a small ditch which caused the air bags to deploy without warning. The vehicle was taken to an independent mechanic, where it was not diagnosed as the vehicle did not present any signs of a crash. The vehicle was repaired. The manufacturer was made aware of the failure. The vehicle was included in nhtsa campaign number: 15v041000 (air bags). The failure mileage was 2,000.
The contact owns a 2014 jeep grand cherokee. The contact received a notice for nhtsa campaign number: 14v643000 (air bags, seat belts); however the part to do the repair was still not available. The contact stated that the dealer inspected the air bag and informed that the vehicle was safe to drive without the recall remedy. The contact felt the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.
I was coming to a gradual stop at a traffic light on a local road when the active head restraint seemingly deployed. I was not in a collision and there was no reason for it to deploy. Upon examining the mechanism it was not triggered, rather it failed because the plastic clips that held onto the latch had broken off internally causing the headrest to hit me violently in the back of the head. This could have been far worse had i not been almost at a complete stop.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign id number: 14v643000 (air bags, seat belts), 14v634000 (electrical system). The dealer was unable to determine when the part would become available to schedule the recall repairs. The contact called the dealer for weeks and was not able to schedule an appointment for both recalls. The manufacturer was notified and was not able to provide a reasonable timeframe of when the recalls would be performed. The contact was not experiencing a failure.
While driving at approximately 45 mph, without warning, the airbag needs service indicator as well as the driver seat buckle is not fastened light came on.in addition, there was another failure with the on board phone requiring service.i took the vehicle to the dealer and they said the air bag sensor was on back order and did not know when it would arrive.i am extremely concerned that this part is not stocked.the driver seat buckle is not fastened beeps for several miles before it ultimately stops.very annoying.i would think jeep would ensure that this part was always in stock with its dealers since it is an integral part of the overall safety of the driver in the vehicle.
I would like to address this issue to jeep about my passenger headrest deploying without any cause while my car was in park for more than 6 hours... After reading more than several threads and concerns from other jeep owners and it also happening to them and the outrageous cost to repair a single headrest including labor is beyond me. I feel cheated out. This repair is almost a 800.00 repair ... Why has jeep not made this very repetitive issue a recall? i feel jeep should be responsible for the diag and also the repair for my jeep.i know i am not the only one that has had this issue and has felt the same. I am asking for someone to handle this in a fair manner. Being a single parent and not being able to fork money like i am a bank has made this tremendously frustrating.
The contact owns a 2014 jeep grand cherokee. The contact received a notification for nhtsa campaign id number: 14v634000 (electrical system) and 14v643000 (air bags, seat belts) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Headrest malfunctioned while driving. I was hit in the back of the head and heard a loud "popping" noise. Almost wrecked my car while driving, and there were children on board. The headrest deployed as if there was an accident, but there was no accident.it was very dangerous.
While driving down the highway at roughly 40mph, the drivers seat active headrest deployed and hit me in back of the head, jerking my head forward.after arriving home, i inspected the headrest and noticed that the plastic clips holding the headrest back, broke.
While vehicle was parked (fortunately) the passenger seat active head restraint headrest) released breaking the plastic pins holding it together.
The contact owns a 2014 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 14v643000 (air bags, seat belts). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belt); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of the time for the recall repair. The manufacturer was not madeaware of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The vin was not available.
The contact owns a 2014 jeep grand cherokee. The contact stated that the air bag warning light illuminated. The vehicle was taken to an authorized dealer who stated that the oc module needed to be replaced however, the part was not available. The contact indicated that he would be traveling and attempted to get the local authorized dealer to ship the part to another authorized dealer and was waiting for a response from a case manager. The contact was included in nhtsa campaign id number: 14v154000 (service brakes , service brakes, hydraulic) and was also waiting for parts for the recall repair. The authorized dealer had neither a specific date nor a timeframe to let the contact know when the parts would become available for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 20,168.
Takata,on april 15, 2016 i had a head on collision with a 2004 ford pick up truck on state highway 28 in seneca sc the jeep was totally destroyed and i suffered multiple serious bodily injuries. The airbags did not deploy. If the airbags had deployed it would not have concluded in broken ribs, broken hand, multiple cuts and bruises and the loss of 90 % of my site. Even the state trooper said he had never witnessed such a travesty.
I was driving at about 10 mph and the front passenger headrest deployed hitting my fianc in the the back of his head. It appear the plastic latch broke on the inside of the mechanisms. This is an extreme saftely issue as i swerved due to the extremely loud noise.upon searching on google it appears this is a major issue with the jeep's grand cherokees for those year. This needs to be recalled before someone is injured. If i was on the freeway and it happened to the driver side seat then this could have resulted into a major accident
The contact owns a 2014 jeep grand cherokee. The contact received a notification for nhtsa campaign number: 14v643000 (air bags, seat belts) and stated that the parts needed were unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
On 9/6/19 while traveling at a low rate of speed on a four lane road the driver's side headrest "exploded" propelling the front half of the headrest violently forward. This caused a hard hit to the back of my head that left me stunned. I was unsure of what happened until i was stopped at a light and could see that it had splitforcing the front half into my head. If i had been traveling at a higher rate of speed or merging onto the nearby interstate that was my destination, this impact likely would have caused me to have an accident. The hit was so forceful that i am concerned it may have done some damage to my neck, so i may have to seek medical care. Once i got home i did a google search and found many reports and lawsuits regarding this defect in the active head restraint headrest on chrysler/ jeep products. I am the original owner of this vehicle and it has never been in an accident. Surely this issue merits a recall.
The air bag in the driver side headrest went off and the headrest is unable to reset. The def line and injectors went bad and i cannot drive my vehicle.
The contact owned a 2014 jeep grand cherokee. While driving 45 mph, the contact swerved to avoid a deer. In the process, the contact's vehicle clipped the deer. The vehicle left the roadway, landed in a ditch, and flipped and rolled over. None of the air bags deployed. The driver of the vehicle (the contact's husband)sustained injuries to the face and head. The contact (seated in the front seat) sustained injuries to the back that required medical attention. The contact was unaware if a police report was filed. The vehicle was towed to a tow lot and deemed a total loss. The manufacturer and dealer were not notified of the failure. The failure mileage was approximately 60,000.
Yesterday out of nowhere my passenger headrest deployed, i wasn't in an accident i was just parked and the headrest just popped out of place. I call the dealer and they told me is over $600 of repair. I don't understand why i should pay the repair when it is a vehicle malfunction.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 jeep cherokee. The contact stated that while driving at 70 mph, the windshield wipers were activated but the interior lights failed to illuminate. The contact received notification of nhtsa campaign numbers: 15v041000 (air bags) 15v509000, (visibility) and 15v461000 (equipment) however, stated that the parts for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 11,500. Parts distribution disconnect. Updated 04/29/16*lj
1. Allegedly repaired two weeks earlier, the "ocr," an airbag sensor, failed. This part apparently is located under the front passenger seat. "service airbag system" was displayed.2. On monday, may 26, 2014 a seat belt warning appeared on the electronic display and a chime rang for 10 minutes or so. Both the driver and the passenger in the front seat were belted in.3.on monday, may 26, 2014 the cruise control became inoperative. The electronic display showed "cruise control unavailable."in the past the forward collision warning (fcw) has shown phantom alerts, telling me to "brake! brake! brake!" even though there no vehicles or objects in front of the jeep. At other times, the fcw showed no alert even though another vehicle suddenly appeared in front of the jeep.
The contact owns a 2014 jeep grand cherokee. The contact received notification for nhtsa campaign number: 14v643000 (air bags, seat belts) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v391000 (electrical system), 14v634000 (electrical system) and 14v643000 (air bags, seat belts); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The contact had not experienced a failure.
Inadvertent deployment of "active headrest" on driver's seat with no accident. Headrest spontaneously burst open. Vehicle was stationary and gear shifter was in park in my driveway with the engine running.
While traveling home from a family vacation at about 40 mph my seat belt light started flashing saying that the driver and passenger air seat belt was not engaged along with the lights and dinging alarm saying that the air bag is in need of service, this has not gone off and the dinging is constant.i called and set up an appointment at the dealership and waited 4 hours for them to tell me that they did not have parts needed to repair the issue that it was on back order (at least 1 1/2 weeks) but would not be providing a rental car since the car was still drive able and that they would call when the part was in. I am very upset because i am in the automotive industry and know that this is a safety concern/ risk. I have also been experiencing issues with my transmission. I regret making this purchase.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags) and stated that the part was not available for several months. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact had not experienced a failure.
The driver headrest airbag randomly deployed without incident . The vehicle was stationary.brought to dealership and was informed this was not covered under 100k warranty.felt this was concerning as potential other headrest airbag may deploy.additionally asked about the leather pulling up off the dashboard but informed this also was not covered.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The vin was not available.
The contact owns a 2014 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the recall part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
I was driving through town and started getting warning saying that the drivers side airbag needed serviced and drives side seat belt not being detected. I immediately contacted the chrysler dealership and scheduled an appt., took jeep in on first available date and mechanic told me it was a module that had to be ordered and their were only 24 of them in the country, i asked if i have an accident, will the air bad deploy and he said he didn't know, (that being my main concern). He also told me there was a recall on the brake booster and has to order part for that also. It has been almost a month since they ordered parts and they are not in yet. Obviously the dealership isn't concerned enough to expedite the order or give me another vehicle to drive while waiting on parts. I'm wondering, have there been any other reports for 2014 jeeps with these issues?
The headrest active restraint on my jeep driver side seat deployed for no reason.the clips that hold it in place broke off.the vehicle was running parked in a parking lot with no one sitting in the drivers side seat.
The contact owns a 2014 jeep cherokee. The contact received a notification for recall nhtsa campaign id number: 14v643000 (air bags, seat belts), nhtsa campaign id number: 14634000 (electrical system), nhtsa campaign id number: 14v391000 (electrical system), and nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic). However, the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.mailed out 01/13/15*lj updated 02/02/15*ljupdated 02/19/15
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v391000 (electrical system) and 14v643000 (air bags, seat belts); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
River's side headrest deployed while vehicle was parked in the driveway. Designed to release upon collision. Unable to reset the headrest as the plastic clips are broken, dealership informed me this was not covered by the warranty. Clips holding headrest in place are plastic and degrade over time due to the heat. When they fail the headrest deploys.
Was driving in the last leg of my 1100 mile trip and warning lights of my seatbelt being unbuckled and airbag maintenance required. Dealership in alabama said it was the orc mod that is bad.
The contact owns a 2014 jeep grand cherokee. The contact stated that the air bag warning light illuminated. The vehicle was taken to a dealer. The technician diagnosed that the orc module needed to be replaced. The vehicle was not repaired. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 15,500.
I purchased my 2014 jeep grand cherokee limited 4x4 on june 2nd 2013.since i have had this vehicle i have experienced multiple problems which are a concern to my safety and other jeep drivers..i have recently received the recall due to the brakes and was told by my jeep dealer and another jeep dealer that the parts are not available to fix this safety concern. I am forced to drive an unsafe vehicle at his time. This concerns me greatly.i have also been experiencing problems with the instrument panel which intermittently blacks out when driving. This prevents me from seeing the speed in which my vehicle travels and other indicator lights.this is also a concern to my safety and other drivers on the road.last week, i experienced my airbag light coming on and remaining on. I made an appointment with the dealer and they have now advised me they are having a problem diagnosing the issue. They have had to remove the seat and still struggle to diagnose the issue. They did advise me that my vehicle is a major safety concern and not safe for driving on the road. I was advised today that they diagnosed the airbag situation but will not have the parts until june 13th.i have driven my vehicle 21,000 miles in one year and believe this vehicle is a safety issue. I do not feel safe driving this vehicle with all these electrical issues i am experiencing.i would like answers from jeep as to why i amy experiencing these safety issues with such a new vehicle and why parts are not available for recalls.
During a trip of approx 250 miles, after 4 hours of driving the vehicle exhibited numerous alarms as follows;"air bag system requires service", "drivers seatbelt disconnected", "front passenger seatbelt disconnected", and "vehicle phone requires service". At all times both driver and passenger had their seatbelt on, positively connected. The vehicle would randomly repeat the chimes as if the alarms were coming in repeatedly. After approx. 1/2 hour, all alarms reset. 2 days later on the return trip, about 1 hour into the trip the same problems as listed above repeated itself, except it will no longer reset. Presently vehicle, upon startup goes through the above mentioned alarms with the seatbelt light, and airbag light constantly on. After researching this problem on jeep forums for the wk2 model, their appears to be number failures of the orc module for this vehicle.my vehicle has not been analyzed by chrysler at this time, but a service date is scheduled. Currently as stated by a chrysler employee, there are 400 orc modules backorderd for this year vehicle.
Airbag in headrest deployed while driving on a city street.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
Our jeep is having a issue with the airbag in the glovebox. It keeps acting like it is trying to blow up every time we get in and sometimes when we are driving awhile. I thought you had a recall on the airbags and now i don't see it on this vehicle.
The airbag indicator light is on. I took it to adel chrysler dealer to investigate. The said "44846 open in orc module need to replace orc module" i investigated and discovered chrysler recall p67 for 2014 jeep grand cherokees. However, when i contacted chrysler, they said my vin number was not included in the recall. My car has the exact same problem as the recall describes yet it is not included in the recall!! i think it should be included and that chrysler should replace the orc module at no charge. While chrysler did offer to give me the part free, i would still have to pay labor $150. I think it should be done free. So i am filing this complaint. Meanwhile my airbags won't deploy until this is fixed. The nhtsa campaign number: 14v643000
Park at my garagei heard a noise . I open the door to ind out passangersaid head rest pop open
While starting up my jeep grand cherokee the air bag warning light came on with a system failure and that it needed service.about 2 minutes after that my drivers seat belt light came on telling me it was not latched (though it was) and it needed service.thenabout 30 sec later the acc/fec system failed and a warning came on. When i took it to chrysler fairoaks dodge in chantilly that night they looked at it the next day and told me a module was bad (orc filter?) that controlled the airbags and everything else was effected because of that.trouble is there is no part in stock for repair and they want to keep my car for weeks while waiting.)i bet jeep is still making new cars with the part so why no part for my car? anyway, i was at jeep to pick up a rental since it would be so long and another jeep grand cherokee 2014 pulled in with the exact same problem.very odd i thought and worth reporting.maybe chrysler is hiding something here and more is wrong with their grand cherokees that they own up to.(especially since the part is in such short supply which is odd)perhaps a recall may be in order.
Bought new in april 2013.since then, jeep has been in dealers service dept for many electrical problems, transmission problems, down loads to control modules and front and rear bumpers just falling off. Radio was replaced, wiring harness replaced, many control modulars replaced, generator and battery replaced and the dealer even added an extra negative wire to the jeep to stop the exterior and interior lights from just turning off and on, altering the jeeps design.my jeep then began turning on and off certain controls, like the wipers would just come on and off, the radio would go up and down in sound then the whole screen would go black, turning off on its own,dealer had to replace the entire radio system.recent repairs were the transmission, which have been an ongoing problem within month of purchase. The jeep would not go higher the 2nd gear. Dealer had to remove certain codes, replace with new codes and reprogram the tcm control module. This has been done many times. Just last month, the front and rear bumpers just began to fall apart.dealer had to send jeep to a body shop for repairs.the jeep is in mint condition and aways has.it's service record is proof of proper mainteance on schedule. On one occasion after the dealer attemptedto finx the lights from going out and had the jeep for sevral weeks, the dealer told me they go the lights to at least not go out but it still has a slight flicker.when i told the dealership that's not fixed right, the dealer told me that they considered the repairs commercially acceptable. It's been almost a year since i hired an attorney to address this under the lemon law but chrysler continues to drag this issue out without addressing the safety issues my family continues to endure on a daily basis . Asking the attorney to become more involved, i was told they have to do what the law allows
The passenger side headrest deployed without cause.i was stopped at a stop sign on a city street and it just deployed.there were no other cars around and thankfully, no one occupied the seat.
The driver headrest deployed while car was in park.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (air bags, seat belts); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact stated that the notice for nhtsa campaign number: 14v643000 (air bags) was received in december of 2014. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure.
The active headrest deployed while pulling out of a parking garage for no reason.
Service airbag system warning light came on indicating possible problem. Online search reveals there was a recall for 2014 to 2015 models, but my vin is showing no open recall.
While vehicle was stationary, parked in driveway, passenger seat active headrest failed into an open position.as stated by others, and verified by dealer, plastic retaining clips failed and caused an unnecessary release.this is a severe safety issue that needs to be addressed.the drivers side head rest could fail at any moment, potentially causing an accident that results in serious injury or death.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v643000 (air bags) and 15v461000 (equipment); however, the parts were not available within a reasonable timeframe to schedule the recall repairs. The dealer did not give a specific date for when the parts would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact was not experiencing a failure.
Driver's headrest airbag deployed when we were not in the car, and the car has not been in an accident.chrysler was contacted and did a private investigation which led them to believe that the incident was not due to manufacturing responsibility.this incident happened some time in early april - we noticed it around april 14th.i have contacted them 6 times since then and they refuse to explain why the airbag deployed, or offer assistance in repairing it.
After parking vehicle in my driveway at home, i opened the door and rotated my body to exit the car when i heard a very loud 'pop' and realized the headrest had come very far forward. I found pieces of plastic in the seat behind me and am unable to move the headrest back to a 'closed' position.
My 2014 jeep grand cherokee overland randomly had the driver headrest pop out of place and hit me in the back of the head while i was parked in my driveway.
Drivers side headrest safety feature deployed while vehicle was stationary and unoccupied.
A teen driver pulled out in front of my wife and she hit her going around 20-25 mph.the whole front of the jeep needed to be repaired to the tune of almost $6,000.00.however, the airbags never deployed.my wife did go to the hospital complaining of lower back pain and a few days later had a sore neck as well.i realize it was a high speed impact, but the with that much damage it seems like the air bags should have went off.
The contact owns a 2014 jeep grand cherokee. The contact stated that nhtsa campaign number: 14v643000(air bags, seat belts) exceeded a reasonable amount of time for repair. The dealer and manufacturer stated that the parts were not available. The vehicle was not repaired. The contact had not experienced the failure. ..updated 05/19/15updated 11/10/2015
I entered my vehicle after it was it was stationary for approximately 10 hours to find the passenger side headrest assembly had deployed on its own without any external collision for force to the headrest assembly
My vehicle make and model is under recall for p67 but for some reason my vin was not included but the person i called at chrysler said it should have been and told me file a complaint with you to try to help me.i am a caregiver with this one vehicle for my mom who is handicap and 81.i had no choice and had to take her out to the dr for a flu shot and my seat belt is broke and i cant use it and airbags disabled due to seat belt broken. I had to stop fast and pulled my neck 11/30/20..please help us get under this recall.p67.i don't have the $ to pay 1,000 to get it fixed when i should have been under the recall with the other 2014 jgc at same mileage when it went out. How did my jeep get missed for this recall?please investigate and help me. I know how have a hurt neck.no protection at all. The seat belt broke when i got in my car weeks ago.i was not in motion and i felt it get loose when i got in.iit was on the floor.it just broke and no retraction.help us please>p67.get me under that recall.many complaints by owners at this same milage is seeing this issue.i am not alone in this issue.it is a defect.i have never had such a defect with any past cars.not even older ones. This is madness.it controls all things like airbags, beeps when seat belts are not on..nothing is working now.it is our primary car.when i hurt my neck on 11/30 driving?it was in motion and of course i have no seat belt that works.a car stopped in front of me fast and i was thrown forward and my neck pulled. Look at original complaint 11374883.*dt
The contact owns a 2014 jeep grand cherokee. The contact received two notifications for nhtsa campaign numbers: 14v643000 (air bags, seat belts) and 14v634000 (electrical system); however, the contact was not able to have the vehicle repaired because the parts needed were unavailable. The manufacturer was notified. The contact had not experienced a failure.updated 03/30/15*ljupdated 6/23/2015
The contact owns a 2014 jeep grand cherokee. The contact received a notice for nhtsa campaign numbers: 14v634000 (electrical system) and 14v643000 (air bags, seat belts). The contact stated that the parts were unavailable. The dealer was also uncertain when the parts would become available to service the vehicle under the recall. The manufacturer wa notified of the issue. The contact had not experienced a failure.
As i was driving the car the seat belt and air bag warning lights came on, but the seat belt was buckled.the warning said driver seat beat was unbuckled and the air bag system warning light came on with a warning message.brought car to dealer, who informed me that the parts are back ordered for a month - what does that say about the part.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.updated 6/4/15the consumer stated the recall repair was completed on may 8, 2015. Updated 06/09/15
I was at a full stop. I made a left turn and the vehicle just accelerated more than expected and ran into a tree. The tree was unearthed, the front of the vehicle was completely destroyed. It was totaled by the insurance company.
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving approximately 59 mph, the contact crashed into a guard rail. The vehicle went airborne and landed in a ditch of water. The air bags failed to deploy.the contact sustained an injured back, the front passenger had to get stitches from the impact of the window glass, and the rear seat passenger had water in the lungs and contusions to his head, which all required medical attention. The vehicle was destroyed. The manufacturer was notified of the failure. The approximate failure mileage was 2,000..updated 09-15-14
The contact owns a 2014 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v643000 (air bags, seat belts) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 14v643000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
While my car was sitting idle at a stop light within the city limits of wilmington, nc the passenger side headrest exploded. There was no contact made to my vehicle, the headrest just exploded and sprung forward. Nobody was injured. Until i arrived home and googled what happened i didn't realize the headrest acted as an airbag or that this is a known issue with the 2014 jeep grand cherokee.
The contact owns a 2014 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v643000 (air bags, seat belts) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Passenger headrest popped open randomly while driving. Inspection is available upon request. My understanding is that this only occurs if a collision is detected. However no collision occured. No one was injured however had my wife been sitting there she could have easily been injured. The headrest could have smacked the back of her head. No warning lamps indicated anything wrong no warning occured before the deployment of the headrest. This seems to be an ongoing problem amongst jeep grand cherokee owners.
Park assist light remains on even if pressed to turn off to activate, while motor runningin park or neutral with my foot on the break. Nothing works to activate this sensor. Help please.
While driving battery low voltage alarm occurred. Shortly after,electrical systems began to shut down, lost power steering,then engine shutdown. I was able to get to shoulder of a major highway. Vehicle had no power :all electrical indicators,displays,lights,including shifter were off and could not be turned on
The contact owns a 2014 jeep grand cherokee. The contact received a notification for nhtsa campaign number: 14v634000 (electrical system) and stated that the parts needed were not available. The dealer was unable to provide a specific date for when the parts would become available. The manufacturer was contacted and provided an unreasonable estimated date for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact stated that several attempts were needed to start the vehicle. The contact stated that there were no warning lights illuminated. The vehicle was taken to jacksonville chrysler jeep dodge and ram located at 11101 nurseryfields dr, jacksonville, fl 32256, where the contact was informed that the cost for the repair would be $1,200. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 70,000.
14v-391this recall has been open since july 1 2014, but every time i call the dealer to get it fixed they tell me there are no parts available.
The contact owns a 2014 jeep grand cherokee. The contact stated that the instrument panel failed to illuminate. The contact also stated that the vehicle erroneously started. The vehicle was being diagnosed. The manufacturer was contacted about the failure. The failure mileage was 10,000.
I just purchased a brand new vehicle on 9/27/13. On 9/28/13 my vehicle caught fire. I first noticed it when i arrived home, smoke was coming from the front of the truck. I opened the hood and noticed fire coming from the side of the engine.
The contact owns a 2014 jeep grand cherokee. While driving at various speeds, the instrument panel failed to illuminate. The contact stated that the ignition was turned to the off position and back on and the instrument panel operated normally. The failure recurred numerous times. The vehicle was taken to a dealer where it was diagnosed that the vehicle needed a system update. The vehicle was repaired, but the failure recurred. The manufacturer was not made aware of the failure. Additionally, the contact received notification of nhtsa campaign number: 14v643000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 7. Parts distribution disconnect.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 17v741000 (electrical system). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called lustine chrysler dodge jeep dealer at (703)890-7051 and ourisman chrysler dealer at (855) 822-3228 (located at 14211 jefferson davis hwy, woodbridge, va 22191 and 2406 crain hwy, bowie, md 20716). The dealer and manufacturer stated that the part could become available in late february or the beginning of march. The contact had not experienced a failure. Parts distribution disconnect.
Vehicle experiences random illumination of multiple instrument cluster warning lights, loss of cluster illumination, loss of speed display, and loss of abs and esc system functions. Sometimes vehicle shifts into 3rd gear, and does not respond to shift commands. This occurs randomly, sometimes right after start-up, sometimes after a few minutes of driving.
Went through a car wash and 2 minutes later abs and traction control light came on in the dash also service four wheel drive came on with a chime sound i took the vehicle to have code read and stored codes are as follows u041500, u040300 the abs lights and traction control light and service 4 wheel drive light went off a day later was told a possible water got into something and then driedout
The contact owns a 2014 jeep grand cherokee. While parked, the ignition would not turn over. The failure recurred on one other occasion. The vehicle was towed to the dealer where it was diagnosed that the cpu electronic system needed to be reprogrammed. The vehicle was repaired but the failure recurred. The manufacturer was not made aware of the failure. The approximate failure mileage was 25,000.
It appear def system and cat converter not properly designed vehicle in 3 times for same failure codep20ee all issues relate to emissions and sensors there's a pump and a screen or two but clogs crystallization are what cases vehicle to initiate a countdown timer til engine stops my vehicle in for repair now this is issue for diesel vehicles only i am also on jeep website or more so forums everyone seems to have this problem.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v391000 (electrical system), 14v634000 (electrical system), and 14v643000 (air bags, seat belts). The parts were unavailable to perform the repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Ma 09/03/15 updated 12/10/15
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v636000 (electronic stability control) and 14v391000 (electrical system); however, the vehicle was taken to the dealer where it was stated that the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
We have been having trouble with the shifter. Quite often when we push it into park it doesn't go to park. It either stays in drive or goes to neutral. So when we think the car is in park it continues to move. It is hard to get it in the desired gear like if the computer is t reading g it. We often have to try multiple times before it goes in the desired gear. We have noticed this primarily when parking, the other day we had to act quickly because the car went forward and hit a low wall, as we were parking at home.
The contact owns a 2014 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 14v643000 (electrical system); however, the repair part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000, 14v643000, 14v391000 (service brakes, service brakes, hydraulic), (air bags, seat belts), and (electrical system); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. Without warning, the contact noticed smoke rising from under the hood. The vehicle was taken to a dealer (phillips chrysler jeep dodge ram, 3440 s pine ave, ocala, fl 34471, (352) 732-7577) where it was diagnosed that the alternator assembly needed to be replaced. The alternator was replaced and the dealer indicated that the vehicle was excluded from nhtsa campaign number: 14v634000 (electrical system) due to the amp being 180 and not 160. It was unknown if the vehicle was included in nhtsa campaign number: 17v435000 (electrical system). The manufacturer was notified of the failure and provided no solution other than having the dealer replace the part. The failure mileage was not available. ...updated 10/23/17
The contact owns a 2013 jeep grand cherokee. The contact stated that while driving at 40 mph, there was a complete loss of power. The failure occurred on two occasions. The vehicle was taken to the dealer but was unable to be diagnosed. The contact mentioned that the vehicle had the transmission replaced prior to the failure. The contact received notification of nhtsa campaign numbers: 15v393000(structure) and 15v509000 (visibility) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 48,000. Parts distribution disconnect. Vin tool confirms parts not available.
Bottom line: battery was sitting in a pool of water 4 inches away from the neg/pos battery terminal. Potential electrical fire ?a newly acquired 2014 jeep laredo with less than 1000 driven miles from the date of delivery.we were hearing a water sloshing sound that was profound upon starting from a dead stop and then coming to a stop sign.once the vehicle was stopped fluid was heard sloshing around similar to a cooler of ice water.after doing an internet search there were similar problems found with this vehicle in the past. Since this was a brand new vehicle, i took it to the dealer as i wanted to know if this was safe to drive. The service dealer of course said he never heard of this and that i would have to make an appointment. "i will not leave until someone either drives this car or looks at it and say it is safe".the counter guy was annoyed at my request and he went and got his chief service manager. To my surprise the service manager said to me as he was walking from across the service bay that he knew exactly what the problem was. We walked to the vehicle and he opened the passenger door and moved the passenger seat all the way forward.then he opened the rear passenger side door, took out the floor mats and opened the battery compartment that is located "inside" the vehicle under the passenger seat. There was water pooled around the battery and 4 inches from reaching the + and - terminals. The service manager went under the vehicle and removed the plastic plug the size of a quarter.water gushed out of the drain plug for at least 5 min then it turned into a trickle.the service manager schedule the vehicle to be fixed by a company that deals with water leaks. My complaint is that this posed an potential disaster from an electrical short caused by water pooling. Now is there going to be a mold problem in the future?
This is the second time where we have complete loss of power, steering, brakes etc affected and is a serious safety defect. Both incidents reported to the nhtsa site and both incidents occurred after approximately 90 miles or 1.5 hours of travel. This is a serious safety defect and owners need to be notified and a recall remedy initiated.
I was driving home from work on 7/5/15 and my dash started flashing. It was reading the incorrect speed and mileage and i could not get it to stop. I have contacted my jeep dealer service department and fca about this. This is not the first time this has happened. I have been complaining about the speedometer,odometer and the dash flashing since august 2014 but everytime i have taken it in for service i have been told that they cannot duplicate the problem. Well this time i took a video of it happening. My speedometer would read my traveling 30mph then all the way down to 20mph and then all the way up to 40mph all in my 22 second video! i have no idea how fast i was really going and the flashing is very disstracting to try and drive and pay attention to the road. I have told fca for almost a year now that i do not feel my jeep grand cherokee is safe and i continue to have more and more electrical problems with it even after the recalls were completed and i have yet to hear anything from them. I called and complained so much to them that they asked me to stop calling.
Tl-the contact owns a 2014 jeep grand cherokee. The contact stated that while driving approximately 50 mph. The touch screen climate control thermostat became inoperable. The vehicle engine light indicator illuminated also. The failure occurred intermittently. The vehicle had been taken to a dealer. The mechanic diagnose that the soft wear, hardware modules needed to be replaced. The manufacturer was made aware of the problem. The vin was not available. The approximate failure mileage was 9,600.lj
When driving the vehicle, a "service shifter" error is shown on the digital information screen on the dashboard, behind the steering wheel. When the error is thrown, other (most all) lights on the dashboard (mil and others like traction control, emergency brake, et cetera) are illuminated and there is a chime sound. The lights that illuminate the shifter will pulsate. When this occurs, sometimes it feels like the vehicle has a loss of power. The vehicle must be restarted before it resumes normal operation. This has occurred repeatedly, even after being serviced by a chrysler dealership for this issue. The has occurred during while driving at all speeds, while going straight and turning. The first occurrence was in november 2017, and most recently march 2018.
The contact owns a 2014 jeep grand cherokee. The contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and nhtsa campaign number: 14v391000 (electrical). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made of aware of the issue. The contact had not experienced a failure.
Had rapid failure of alternator very similar to what is mentioned in nhtsa 14v-634.based on the fact that mileage seems to be low for an alternator failure (44k) and same engine had similar issues, i question why my jeep isn't covered in the recall or if the recall should/needs to be expanded.we were parked with the engine running.when i shifted the car in reverse, the low voltage light came on, the alternator quit working and ended up destroying the drive belt.there was smoke coming from the alternator and i was concerned of possible fire.
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle began to reverse independently while the engine was on. There was no occupant in the vehicle. The vehicle traveled across the street and crashed into a mailbox, then proceeded to roll up an inclined driveway while still in reverse. The contact attempted to enter the vehicle but the vehicle then moved forward and knocked the contact to the ground, driving over her legs. The vehicle eventually stopped and crashed into a fence. The contact sustained leg injuries that required medical attention. The vehicle was towed to an independent mechanic where the body damages were repaired but the failure was not determined. The failure was recurring. The failure mileage was approximately 35,000. Updated 04/08/16*lj
The contact owns a 2014 jeep grand cherokee. While driving at approximately 50 mph, the vehicle jerked and independently slowed down after an unknown warning indicator illuminated. The contact stated that the accelerator pedal failed to respond. The contact had to hit the gear shift. The engine revved and went into sports mode. The contact continued to hit the gear shift until the vehicle shifted back into gear. The failure recurred on several occasions while driving at various speeds. Upon purchasing the vehicle, they were told that if the vehicle independently shifted into sports mode, they should push the gear shift back to change the mode.the vehicle was taken to the dealer but the failure was unable to be determined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 7,000.
The contact owns a 2014 jeep grand cherokee. While driving 25-30 mph, the vehicle stalled. The contact stated that the accelerator pedal was depressed; however, the vehicle failed to respond. The vehicle was taken to normandin chrysler jeep dodge (located at 900 capitol expressway auto mall, san jose, ca 95136, tel: 408-266-9500) where it was diagnosed that the eco-mode feature, which was defaulted on, caused the vehicle not to be responsive. If the eco-mode was turned off, the vehicle operated as intended. The contact was informed of a software update to remedy the issue but, on this specific vehicle, the software was incompatible. The dealer provided case number: s-1508000166. The manufacturer was contacted and made aware of the failure. The approximate failure mileage was 40,000.
Multiple problems with the forward collision warning (fcw) and adaptive cruise control (acc) systems1) system will issue false brake warnings (and apply brakes if enabled) on clear straight roads with no other cars or obstructions.2) system will disable itself at random intervals disable itself for a period of time (10-20 minutes). Only notification is brief "fcw/acc system disabled" notification in gauge cluster - no audio warning that important safety system disabled itself.3) when using acc, when vehicle resumes set speed after autonomous braking, vehicle will accelerate into back of next vehicle ahead - have to manually intervene and apply brakes to prevent collision.note that this vehicle uses a bosch lrr3 radar sensor system for the fcw and acc features.vehicle has been into jeep dealers for service for this issue five times, and even after opening star case with jeep/chrysler fca, still no fix for this serious safety issue.
Our car was unable to start and thought the key fob battery was faulty.when the key fob was replaced the electronics in the car went completely haywire and the care was unable to move or start but the radio was on, the windshield wipers were on.we then turned the car off andwaited for a tow.the car then started and was able to be drove for several miles.later in the day the car again would not start or able to be opened.the car was towed and the dealership stated the shifter was faulty.they have now replaced the shifter twice.the first time the shifter was replaced the mechanic brought it to me and they were unable to get it out of drive at the dealership.they immediately took it back to repair it again.they replaced the shifter again.i drove the car home and then started the car with the remote start, got in the care and received the message that the shifter needed to be serviced.i immediately returned the car to the dealer.
My 2014 jeep grand cherokee recently had the check engine light come on. The error code is "p0520 -engine oil pressure sensor". Jeep has a service bulliten out for this being that it is a known issue and to replace with a revised part. However, that is only coverdd under warranty. Otherwise, it is a very expensive repair due to the labor involved. There is multiple occurances of this as i have seen in jeep forums and wondering how this is even allowed? if jeep is aware of a faulty part, how can they get away with not recalling this? and putting the expense on their consumers? i know this does not involve safety directly but this does not seem ethical to me. Is there a way an investigation can be done on this? this occured when starting my engine and the light came on. The oil pressure reading in the dash is clearly not reading correctly.
2014 jeep grand cherokee.consumer writes in regards to transmission issues.the consumer stated twice, he encountered a serious problem. When he attempted to make a turn, the vehicle almost stalled. He tried pumping the accelerator, but the vehicle would only move at a crawl. The second incident occurred on july 31, 2014, the consumer was attempting to make a turn, when the vehicle almost stalled. The consumer was informed there were some wires that rubbed against something that caused the engine to stall.
Recall on jeep alternator and brake booster water shield. My complaint is the length of time in getting the parts. The alternator went out and it has been sitting at the dealership for 11 days now and parts are still not released from chrysler. They will not give me a rental. What is a person to do? except pay 800$ and then fight chrysler to get my money back.
The contact owns a 2014 jeep grand cherokee. The contact received notifications for nhtsa campaign numbers: 14v634000 (electrical system), 14v636000 (electronic stability control), and 14v643000 (air bags, seat belts); however, the parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
I am having to replace an alternator on this vehicle for sudden failure. Currently there is a recall for exact condition but my vin is outside of recall limits. I feel my vehicle should be included as exact conditions exist..
Alternator suddenly went out causing the car to become to stop running in an intersection.very dangerous.
Went to start my car today, and there was a long crank but the car did not turn on. This happened 2 more times. Finally, the third time during the long crank, i stepped on the accelerator and the engine finally turned on. During the whole thing, the dashboard was on, lights were on, and radio was on - so it was not a battery issue. There was no warnings on my dashboard and no lights turned on afterwards - as if everything was fine. I am worried because i have read multiple listings regarding cars stalling while in drive, or worsening of these symptoms. I know there has been a tpim recall contributing to faulty stalling - but 2014 model was not covered under the recall. If my car symptoms become progressively worse - i am afraid that my car will shut off while i am driving - placing me and others on the road in high risk for danger.
Jeep randomly stalls driving on freeway and/or jerks when downshifting. Vehicle also downshifts hard from 8th to 6th gear, all other gear shifts are fine. While driving at 60 mph vehicle stalled when accelerating to speed up. Vehicle attempted to downshift from 8th gear when stall occurred. Once vehicle was stopped it started back up without issue to destination. It has chugged 5 separate times when downshifting on freeway in the 7 weeks of owning car, this time it completely died. No check engine light or other indications of engine/transmission failure. No failures recorded to onboard computer. Gas tank 3/4, outside temp 38, oil temp 180, transmission temp 140; normal accessories on including lights, radio, heater, seat warmer low. All recalls up to date including campaign uc1.
I really need your help. In april of 2014 i bought a brand new jeep grand cherokee summit edition for $60,000. I was thrilled to have finally owned my dream car since 1997! i started having issues with the car in august... And when i say issues, i don't mean the radio blitzing out. The car turned off in the middle of a 4 way intersection and wouldn't restart for 3-4 attempts!!!! terrified i took it to the dealership who said it registered some check engine light codes but they couldn't find why it did that. They turned the light off and had me pick the car up. After repeating the same thing,about 8-10 more times the car just shutting off and going back into the shop a second and third time they now said oh we figured out what the problem was and its fixed. I was thrilled for this to be over! a couple weeks later i was driving on the freeway going 65 mph with no cars around me or insight. All of the sudden the car dashboard said brake!!! and the car applied the abs brakes and abruptly slowed the car down to 40 mph!!!! i was so scared at that point, to top it off the car again shut off and the check engine light back on. I took the car to the dealership for the 4th time where they now have put me in a rental for 40 days. This time i was told my car registered 57 codes but they were not able to fix or diagnose the problem. I expressed my concern when i was asked to pick the car up. I don't feel safe in that car and i have lost faith in that vehicle. I asked that they buy the car back since it legally falls under the lemon law and they refused. They left me no choice but to hire a lemon law attorney. I now have lost faith in jeep/chrysler for the way they are handling this. They would rather put myself and others in harms way than to do the right thing. [xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving 25 mph, the vehicle stalled. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 32,000.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v391000 (electrical system) and 14v643000 (air bags, seat belts); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Radio does not come on when car starts. The air conditioning will also not turn on at times when this is happening. The dash has also been effected at times, not lighting up. The radio has come on while driving. The car can be driven but no features from the radio panel.
Upon starting my 2014 jeep grand cherokee overland, all of the warning lights came on and remained on. This included, but was not limited to: airbags, electronic stability control, abs brake system,check engine light, and others. The messages in the dashboard information screen indicated various failures and the need to service immediately.the rear backup camera also became non functioning. After shutting down the vehicle, waiting several minutes and then restarting, the problems continued. Out of safety concerns, i called the nearest jeep dealer and was advised they "had never heard of this" and if i wanted service that i would have to leave the vehicle there since they do not make appointments.the lights went out upon restarting again, however i am very tentative about driving it, as i do not know if these important safety systems and/or warnings have failed.this is potentially extremely dangerous and totally inexcusable in a $47,000vehicle which is less than 6 months old.the navigation system and radio have not worked properly since i purchased the jeep. Upon calling jeep, and providing my vin #, i was advised that it needed a "radio enhancement". Looking online, there are many complaints of this electrical safety issue, and yet two local dealers have never heard of it ? there also doesn't appear to be any apparent "fix" at this time. Hopefully the nhtsa can look into this potentially dangerous problem.
Driving on bridge,preparing to turn right on the i 15highway in barstowall lights flashing on info panel . Jeep began topower surge up and down windshield wiper came on radio went off, power steering became hard to control no brakes, came to rolling stop at chevron gas lot lenwood road . Jeep did not restart . Dead ! very scary and dangerous situation. Could have had a serious accident with a commercial truck. Truck honked at me because i cut him off trying to get to a safe stoping location. My wife was with me and she believed we were going to die she said. I'm go inn to get rid of this jeep. I no longer feel safe driving this vehicle.. My wife just read on the internet there are 12 recalls on the 2014 jeep grand cherokee.
I purchased my 2014 jeep grand cherokee limited 4x4 on june 2nd 2013.since i have had this vehicle i have experienced multiple problems which are a concern to my safety and other jeep drivers..i have recently received the recall due to the brakes and was told by my jeep dealer and another jeep dealer that the parts are not available to fix this safety concern. I am forced to drive an unsafe vehicle at his time. This concerns me greatly.i have also been experiencing problems with the instrument panel which intermittently blacks out when driving. This prevents me from seeing the speed in which my vehicle travels and other indicator lights.this is also a concern to my safety and other drivers on the road.last week, i experienced my airbag light coming on and remaining on. I made an appointment with the dealer and they have now advised me they are having a problem diagnosing the issue. They have had to remove the seat and still struggle to diagnose the issue. They did advise me that my vehicle is a major safety concern and not safe for driving on the road. I was advised today that they diagnosed the airbag situation but will not have the parts until june 13th.i have driven my vehicle 21,000 miles in one year and believe this vehicle is a safety issue. I do not feel safe driving this vehicle with all these electrical issues i am experiencing.i would like answers from jeep as to why i amy experiencing these safety issues with such a new vehicle and why parts are not available for recalls.
The contact owns a 2014 jeep grand cherokee. The contact stated that the rear license plate light failed to illuminate the license plate.the vehicle was taken to an independent mechanic to be diagnosed. The mechanic informed the contact that the wiring harness had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 103,000.
Driver side air conditioner blows hot air even when temp is set as low as 63 degrees while the passenger side works normally.service rep at dealership informed me that this is a common problem with jeep vehicles.was told repairs could be over $1000.if jeep knows that this is a reoccurring problem, why should i have to pay for their error?
I've owned my '14 jeep grand cherokee limited for four months.it has now been at the dealership twice for the same issue.i turn on the jeep and all of the emergency lights go on, including the abs, emergency brake, traction control, airbag etc.the speedometer does not work and still allows me to drive.the initial cycle tells me to service the abs and airbags.the rear parking sensor also does not function.i was told the abs module was faulty the first time and they replaced it with a new one.again, i am being told that the abs module is faulty.i have a feeling jeep has no clue what the real issue is.this is an extreme safety concern.i feel unsafe driving my family in this vehicle as i do not know if the safety controls are working properly.
?approximately twenty nine (29) days after purchasing the vehicle i began to have trouble with the 911 button on the rearview mirror flashing red which would lead to a message on the navigation screen which read ?vehicle phone requires service contact dealer?. ?the vehicle has been returned to the dealer for service on 12/21/13, 5/17/14, 7/21/14 and 7/29/14 for this 911 button issue on 5/17/14 said vehicle was returned to the crowley service dept. For the same problem of the 911 button flashing and the message on the navigation screen reading ?vehicle phone requires service contact dealer.?on 7/21/14 said vehicle was again brought to the crowley service dept. For a multitude of issues:?again the 911 light on the rearview mirror was flashing and the navigation screen read ?vehicle phone requires service contact dealer?. ?the airbag light on the dashboard was illuminated: ?the seatbelt indicators for both driver and passenger were lit up and would not stop ?dinging? regardless of proper use or there not being a passenger in the seat?the rpms would suddenly skyrocket and the vehicle would make a ?vroom? noise while the digital screen read ?service shifter?:?the air conditioning system was blowing warm air.on 7/29/14 said vehicle was returned to the crowley service dept. For a completely non-functional a/c system. On 7/31/14, after having the vehicle back from the crowley service dept for less than 24 hours, i attempted to answer a phone call using the bluetooth software in said jeep.the in dash phone displayed on the navigation screen no longer rings to notify the driver of an incoming call.attempts to select the green button to answer the calls lead to a transfer of audio from bluetooth to the handheld device, (illegal to use while driving in ct), and the call is terminated.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 17v435000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (browns jeep chrysler dodge ram in patchogue, new york) was made aware of the recall and stated that the part was unavailable. The manufacturer was not made aware of the issue. The contact stated that the battery indicator illuminated and displayed "low battery voltage" and "battery saver mode". The failure mileage was unknown. Parts distribution disconnect.
The contact owns a 2014 jeep grand cherokee. Once the vehicle was shifted into park, it did not register the correct gear. The contact's vehicle rolled away and struck another vehicle. The failure occurred once a week. The vehicle was towed to the dealer where the failure could not be diagnosed. Due to the failure, the driver side doors, driver side rear window quarter, rear bumper, and other driver side components needed to be replaced. The vehicle was repaired. There were no injuries. A police report was filed. The manufacturer was not notified of the failure. The failure mileage was approximately 21,000.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (air bags, seat belts) and 14v634000 (electrical system); however, the parts were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the issue. The contact had not experienced a failure.updated 3/31/15updated 06/24/2015
On july 16, 2015, with about 5,000 miles, the electrical system failed and the vehicle was towed to my dealership. On july 21, 2015, we learned that it had lost the key and done nothing to repair it. On july 22, 2015, it was towed to another jeep dealership. On july 23, 2015, we were advised that the problems were caused by a bad battery. On july 25, 2015, when we went to pick it up, it would not start even with a new battery. On july 27, 2015, we were told that another new battery had been installed. On july 28, 2015, we picked up the vehicle but on august 14, 2015, the electrical system again failed and it was again towed to the second dealership. On august 17, 2015, we were advised that the vehicle had been repaired by replacing various electrical components. On september 15, 2015, the electrical system again failed causing the abs and awd systems to rapidly cycle on and off; the transmission to rapidly shift through both forward and reverse gears; and for the vehicle to lurch forward and backward. A third jeep dealership refused to service it because of its history. On september 17, 2015, the vehicle was again towed to the second dealership. It had only 5757 miles on the odometer.on september 24, 2015, we were told that the dealership thought the problem might be with a crash sensor and proposed that the sensor be disabled. On september 25, 2015, after we objected to disabling a safety sensor, we were told that sensors had been ordered for the adaptive cruise and speed controls, but as of today, the dealership has not repaired the vehicle and is uncertain whether it can repair it. The vehicle has been at a dealership 25 out of the past 72 days.the dealership has not repaired the vehicle; will not say that it can be repaired; and will not say that it will be safe to operate. Jeep refuses to help. We don't want to die in this vehicle. Please help us.
While traveling home from a family vacation at about 40 mph my seat belt light started flashing saying that the driver and passenger air seat belt was not engaged along with the lights and dinging alarm saying that the air bag is in need of service, this has not gone off and the dinging is constant.i called and set up an appointment at the dealership and waited 4 hours for them to tell me that they did not have parts needed to repair the issue that it was on back order (at least 1 1/2 weeks) but would not be providing a rental car since the car was still drive able and that they would call when the part was in. I am very upset because i am in the automotive industry and know that this is a safety concern/ risk. I have also been experiencing issues with my transmission. I regret making this purchase.
Water leaking into the battery box and vehicle frame.
Merging vehicle into highway traffic when electronic instrument console went blank, losing power. Instrument panel then lit back up and all warning signals (check engine, battery etc.) were illuminated. Engine continued running, but very slowly (as if stuck in 1st gear). When able to safely exit the highway and pull off roadway, was unable to shift car out of drive into park.it appeared all the electronic controls were not working. Because this car has a push button ignition (and a fob, rather than a key), the push button ignition could not be turned off, because the car was not in park.i had to remain at the wheel with the brake on to prevent the car from moving. I was unsuccessful at contacting jeep technical assistance to try to identify how to cut power to the engine. Ultimately, after holding in the ignition button for a prolonged period of time, the power returned and i was able to put car in park. Please note, recall notice 13v-483 had been repaired on this vehicle prior to this event.
The navigation system goes blank mid trip screen goes on and off and switches to other media. The transmission clicks from switching from park to drive or reverse. The truck makes a weird vibration noise it sounds coarse and feels weird after 20mph. All these problems have been happening since i took the jeep out the dealership. I always bring it back to the dealer they say they fix it and i always bring it right back with the same exact problems.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v154000 (service brakes and service brakes hydraulic), nhtsa campaign number: 14v643000 (air bags), and nhtsa campaign number: 14v391000 (electrical system) and stated that the parts were not available for several months. The dealer was unable to provide a specific date for when the parts would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact stated that nhtsa campaign number: 13v483000 (electrical system , electronic stability control , service brakes, hydraulic) had surpassed a reasonable time for repair. The dealer was contacted and stated that the parts were not available. The manufacturer was not contacted. The contacthad not experienced a failure.
The windshield wipers will not turn off and the turn signal blinkers do not work.all was working; the next day the problem started.started the vehicle and the windshield wipers started even though the switch was off.the continued windshield wiper problem made it easy to identify that something was wrong.took it into the dealer for a recall problem (safety recall u65- reprogram powertrain control) and had them look at the new problem, too.the multi function switch was fine but the vehicle needed a new vehicle harness and would cost over $3,500 to fix and install.the dealer would have to order the harness because they do not have any in stock.the dealer charged $145 and kept the car for two days to tell me that.have disconnected the battery several times in an effort to reboot the vehicle computer.looking online this is not the only time this has happened.the problem is unresolved.
I was on the i-94 entrance/exit ramp between fullerton avenue and western avenue.just before western ave:the left lane is intended for vehicles entering i-94 northbound, the right lane is intended for vehicles that are proceeding to western ave.when the even occurred, there was a line of vehicles stopped in the left lane due to traffic congestion on i-94. I was traveling in the right lane and had no cars directly in front of me.as i began to pass the long line of vehicles that werewaiting to enter on to i-94 on my left, the automatic braking system began to chime and braking began for no reason.i quickly reached down, disabled the abs function, glanced in my rear-view mirror and saw that i had come dangerously close to being rear-ended by another vehicle.after a few weeks, i re-enabled the feature thinking that the event was a fluke.i re-enabled it, but had a handful of instances where the brakes would be applied in seemingly inappropriate situations - mostly all of them in dense city driving. The vehicle now has 10k miles on it. I have yet to take it in for service on this or the multitude of factory recalls. Possibly related, there have been numerous occasions where the parking sensor chimes have gone off while the vehicle was moving -or- in gear, but stopped at a stoplight.i often leave the feature disabled until i get ready to park.
The contact owns a 2014 jeep grand cherokee. The contact received recall notifications for nhtsa campaign numbers: 14v634000 (electrical system) and 14v643000 (air bags, seat belts). The contact stated that the parts needed were not available to perform the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000(electrical system) and 14v391000 (electrical system); however, the part to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. While driving approximately 30 mph, the instrument panel failed to illuminate. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was not contacted or made aware of the failure. The approximate failure mileage was 38,000.
The alternator started smoking after driving it 1/4 mile and then stopping. Alternator was smoking while the vehicle was in motion. Alternator continued to smoke after the vehicle stopped. The alternator turned a cloudy black because of the smoke and the car suddenly did not work. Vehicle was towed (for free) to raf's auto repair in kapolei, hi and fixed. The mechanic said that the error code for the jeep stated that the alternator suddenly failed for unknown reasons. Most likely a faulty alternator. The grand total to fix this issue was $863.i called chrysler to see if my vehicle had a faulty alternator recall. It did not. So i could not get it fixed by chrysler. I gather from the 10 recalls on my vehicles year make and model group, that this alternator was a factory default and i should not be paying for it. This issue should be taken into consideration by chrysler company and i believe that chrysler should pay for this repair bill.
I had driven approximately 520 miles enroute to my vacation home and was driving with the cruise control activated and seatbelts were in use by both myself and passenger.suddenly and at the same time the seatbelt and airbag warning lights came on and within a few seconds the cruise control disengaged and the message "acc/fcw unavailable service required" popped up on the dashboard.for the duration of my vacation the vehicle was operational however i had no cruise control.contacted two jeep dealers in the area and they were too booked up to service my vehicle.upon my return home i took it in to my jeep dealer.here is the exact quote from their service invoice as to what was discovered: "found many modules with loss of communications with the orc module (airbag module) with codes in them.found orc to have an internal fault, replaced and set up orc module".
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 17v435000 (electrical system) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer nielsen dodge chrysler jeep ram located at 175 nj-10, east hanover, nj 07936; (973) 884-2100 was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted at 800-992-1997 and was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2014 jeep grand cherokee. The contact stated that after repairs were performed on the vehicle under nhtsa campaign number: 13v483000 (electrical system , electronic stability control , service brakes, hydraulic) all of the warning lights illuminated and the speedometer failed. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure. The vehicle was not repaired and the vin was not available. The failure and current mileage was 14,000.
While driving the jeep, the alternator shorted and stalled the car.all power was lost to the engine steering and lights just as i was crossing a very busy intersection.i was able to roll through the intersection where the car died in the middle of the road. Alternator began to smoke heavily. Complicating matters, the car has a fully electronic shifting mechanism preventing me from putting the car in neutral and pushing it off the road.it sat in the middle of a road until a tow truck arrived.
N58 my jeep did something weird on 4/21/2019 dash lights came on like abs and traction control light was on in the dash but the push button light down below the heat buttons was also on. Also service 4 wheel drive was flashing on the dash along with the selector wheel on the left of the dash screen went to terrain mode all by it self.also on the screen it chimed 4 wheel drive unavailable. I was in drive and driving straight.
My 2014 jeep grand cherokee has been at beaver county dodge chrysler jeep since 5/5/2015. It was taken in for stalling issue, odometer adding excess miles, touch screen radio going black, seat belts that do not tighten and other various recalls. My jeep has not left their parking lot since 5/8/2015 i called today 5/22/2015 and it is still not finished they stated. I have paid an entire month on my lease and i have not driven my vehicle. The service department has not made one attempt to fix my jeep and i am not sure when i will ever get it back at this point. The dealership and fca have been giving me the run around since august 2014 about fixing these problems that they state simply cannot be fixed at this time? i have been having these problems for 9 months now and the dealership and fca keep telling me that they have no resolution to my problems.
We purchased our jeep in 2014 brand new.i believe it was 2- 3 years later so possibly in 2016-2017 we noticed our heated steering wheel would be glitchy and work/not work.then one day it was lightly raining so i turned my wipers on then it started raining heavier but my wipers would not go on a higher level which made it very dangerous because i couldn't see.i had to pull over to the side of the road to turn my car off and back on to reset it.this happens frequently now so i have to manually turn them on every time i want to use wipers.this also has to do with my blinkers not working properly either and the whole steering column doesn't work, so i can't change settings on the dashboard either.when taking it in to the dealer we bought it from they stated that it was a little piece that needed to be replaced but because the car was over a certain amount of miles the warranty was void.a car that new should not have to have something like that fixed at the owners expense since it is a faulty part.this can be super dangerous when you use the wipers, all the other areas don't affect safety as much as the wiper issue, but they said it was all linked to that one piece.i have been waiting for a recall on this thinking it would come up since it was a new car...but haven't seen anything about this issue.i was recently told about this site that i could submit issues to so that is why it has taken longer to report.i am pretty positive that if the dealership i take it to keeps track of the times it is brought in, we can see the notes from when this was addressed.
My vehicles driver headrest popped open, exposing the inside of the headrest, randomly without coming into contact with anything that would've caused the incident.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 14v643000 (air bags, seat belts); however, the part needed was not available to schedule the recall repairs within a reasonable time frame. The dealer did not provide a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure.updated 7/28/15
I have a service shifter light coming on constantly as well as some random radio station changes.it all started after last recall was fixed.i love my jeep but am so frustrated.
Chrysler (fca us llc) recall t36 / nhtsa 17v-435 incident summaryon 2018-01-21, my 2104 jeep grand cherokee stalled while traveling at approximately 65mph.a crash was avoided, but the situation was highly dangerous to passengers and other drivers on the road.this incident exhibited all the symptoms and warnings from chrysler (fca us llc) recall t36 / nhtsa 17v-435. (summarized below)the vehicle lost power and stalled while driving on the highway. Just prior to the stall, warnings briefly flashed in the instrument control panel. Warnings included; battery saver mode, abs system failure, suspension failure. All electronics in the vehicle exhibited bizarre behavior and could not be controlled. Additionally the speedometer continually recycled and the wipers turned on with no intervention. Complete loss of power steering and braking occurred.after the stall completed and the vehicle was stopped, a loud high-pitched ticking noise came from the engine compartment. Additionally, a pungent burning smell and smoke came from the engine compartment.the vehicle was completely disabled and unresponsive and was towed to a jeep dealership on 2018-01-21. A claim was filled with fca us llc recall department on 2018-01-23. As of 2018-01-26, the dealer is still waiting for fca us llc recall department to respond. As of 2018-01-26, the parts are still not yet available for this recall.t36 / nhtsa 17v-435 recall summary'the alternator on your vehicle may experience diode thermal fatigue failure due to cyclical loads induced by ehps. When the diodes fail, the alternator will no longer supply electrical energy to the vehicle and may lead to a vehicle stall without warning, increasing the risk of a crash. Failed diodes may also develop a resistive short circuit that can result in heat, smoke and/or fire originating within the alternator.'
The contact owns a 2014 jeep grand cherokee. The contact referenced nhtsa campaign id number 13v483000 (electrical system , electronic stability control , service brakes, hydraulic) and stated that the dealer was unable to service the 2014 model year vehicles until january 2014 because only one recall remedy repair was being performed per day. The manufacturer was notified of the problem. The contact had not experienced a failure.
I have owned 5 jeep cherokees and this has to be a lemon.i purchases it new. I have had many many recalls, most major. Recently i heard water splashing under the passenger seat, which resulted in water coming into the passenger side flooding the carpet. I was told that the box holding the battery was where the water was located. They have been working on it for two days and can not find where the water is entering. Now they are preparing to remove the trim for a possible location. They checked with my extended warranty company and they said this was not covered. I am afraid this issue will cause a fire in the vehicle since the water is entering the electrical system. I was told no recall from chrysler addresses this major issue with jeeps, even though is is common. I am afraid to look at my bill if they ever find the leak. We have been having major rain here in georgia this year and it is not used very much, so it was stationary when this happened. I was told this was a very difficult task to find where the water was entering the vehicle, and they had many jeep vehicles with similar issues. I have no idea when i can get my vehicle back. I cannot upload photos as they have the vehicle.
Keep getting a message that states the 911 system needs maintenance. When starting my jeep my screen will stay blank for about 3-5 minutes before coming on. When it is blank i am unable to use my back up camera, adjust my climate controls, bluetooth phone. The vehicle will switch between air conditioning and heat, high fan and low fan speed. When the screen is blank i am unable to do anything.....even using the buttons below the screen do not work. I am unable to unlock my doors using my door unlock/lock control on the drivers side. While im driving i can unlock my doors, which as a safety feature i should not be able to do. My oil change notification will not go away even after getting my oil changed.
Our daughter purchased this 2014 jeep grand cherokee and within 18hrs of purchase the jeep wouldn't start. The jeep does not respond to the push button start and no codes appear once the jeep is able to start. On one occasion driving down the road the dash lights blink then turn off and back on. It has left her stranded on at least 5 different occasions where it took over 2hours before it would start. The car battery has been replaced, key fob battery replaced, body control module, and the dealership is still trying to track down the problem. It's been in the shop for almost a solid month. She has only driven it the equivalent of 24hrs since all this started.
The vehicle reported a low battery followed by numerous other warnings in sequence and then within a few seconds stalled and would not restart. Upon taking the vehicle to the garage, the alternator (and consequently battery) needed to be replaced.reading other jeep grand cherokee recalls, to me the indecent sounds exactly like the nhtsa campaign id: 14v634000 - where ''the alternator fails and the vehicle may stall'. (manufacturer campaign number: t36)
Instrument cluster went out while driving. This included the speedometer, fuel gauge, rpm. And engine temperature gauge. I had no idea the speed in which i was driving. I have had the car for 10 days. I was heading in the same direction as the dealership when this occurred. Drove it right there and made sure they saw it was not working before taking and turning the vehicle off and on. The dealership said it needed a new instrument cluster and it would be 3 to 5 days to get the part. The dealer tried to get me to take the vehicle and bring it back when the part came in since the instrument cluster came back on. I told them i did not feel safe doing that. The dealership ending up giving me a rental car.
The contact owns a 2014 jeep grand cherokee. The contact stated that nhtsa campaign number: 14v643000 (air bags, seat belts) and nhtsa campaign number: 14v634000 (electrical system) exceeded a reasonable amount of time for repair. The dealer stated that the parts needed were not available. The manufacturer was not made aware of the delay. The contact had not experienced the failures, but stated that all of the interior and exterior lighting intermittently failed. The vehicle was taken to the dealer. The dealer was unable to diagnose the failure. The manufacturer was not notified. The vehicle was not repaired. The failure mileage was 10,000.
The contact owns a 2014 jeep grand cherokee.while driving at various speeds, the windshield wipers turned on, the radio and instrument cluster went blank without warning. The auto park disengaged and the low voltage battery warning messages were displayed. Additionally, the vehicle safe mode engaged. The vehicle was taken to earnhardt chrysler dodge jeep ram (1521 e drivers way, gilbert, az 85297: (480) 926-4000) where it was informed that a flash upgrade was needed. The vehicle was repaired however, the failure recurred. The manufacturer was not contacted. The failure mileage was 67,000.
Owner has been having ongoing issue with head unit in 2014 jeep grand cherokee limited w/44k miles. Vehicle was originally bought back by jeep for electrical issues then resold. Radio unit was already replaced twice by the previous owner and the new owner is being asked to replace it for a third time out of pocket. Head unit freezes rendering the functions unusable. Additionally, the screen remains black on start up preventing use of the radio, phone, rear backup camera and use of the heat controls such as temperature and area of heat distribution. Will occur while running and when starting up.
I was driving on highway 26 west bound in oregon just outside of portland. My car has ecodiesel engine in it. I usually buy gas when it is about a quarter tank of fuel. I had about quarter tank of fuel and about 150 miles range left. I was on the left lane and traveling at about 60 mph. All the sudden my engine stopped instantly on the left lane of highway 26. All the cars behind me hit the brakes not to rear end me. My car's engine stopped and slowed down so quickly. It was scary. I tried to pull over to the right side of the highway. Once the car was parked, it said that battery saving mode. It would crank up but not start the engine. I called a mobile mechanic over. He checked the battery and alternator and said the battery is strong and no blown fuses whatsoever. He then went under the car and listen the fuel pump and said that it sounds very bad.he had beliefs that i had problems with my fuel system, maybe a broken fuel pump. He read the codes out of car computer and they all were related to the fuel systems. I started doing some online research and found out that jeep grand cherokees has a faulty design of fuel tanks and if the fuel goes below the quarter tank level. Then pump does not work properly. Upon reading this, i called a friend who brought me 5 gallons of diesel and we put the diesel inside the tank and the car started immediately. I drove it to a near by gas station and filed up the tank full. I think this car has some sort of faulty design of fuel pump. It will cause a fatal accident if it does not get corrected by the manufacturer as soon as possible. When the engine stopped suddenly, the car actually swerved around little bit. This incident could have ended fatally if i was not quick enough. I am writing this to let you gusy know about this flaw about grand cherokee ecodiesels 3.0 engines.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v634000 (electrical system), 14v643000 (electrical system), and 14v391000 (electrical system); however, the parts needed to perform each repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Car shut off unexpectedly 3 separate occasions after being service by local service shop and dealership. It left me stranded in middle of street.
On monday, january 22, 2021 around 3 pm, i was driving on the freeway and my jeep automatically shifted into neutral and the words 'auto park' disabled appeared on the screened.i immediately shifted it back into drive and continued drive and exited and went to a gas station.i turned it off, pumped gas and turned it back. When i tried to back up, it immediately shifted the car into park.i called the nearest dealer and asked what it could be?they checked for recalls and said that recall for a similar defect was already repaired on my vehicle, maybe it was low on transmission fluid. They also recommended looking to see if any other 2014 jeeps had experienced the same problem.this is the first time my vehicle has ever done that.i asked if it could be related to the extreme cold.i contacted chrysler and the representative said make an appointment and take it to a dealership.i have scheduled the appointment.
Constantly will make a squeeling sound every morning on start up.lasts over a minute - not even on cold days!have had it looked at - state can't duplicate the oeuvre (of course because it's always the first start up! rough idle every 2-3 minutes,transmission shifts hard out of first gear.pour fuel economy as well. Maintenance has been done.just bought the car - several issues
The contact owns a 2014 jeep grand cherokee. The contact stated that the instrument panel flickered. The vehicle was taken to the dealer for inspection. The contact was unsure of what the exact diagnosis was. The vehicle was not repaired. The manufacturer was notified of the incident and informed her that the vehicle was not listed under recall nhtsa campaign number: 13v483000 (electrical system , electronic stability control , service brakes, hydraulic). The approximate failure mileage was 600.
The contact owns a 2014 jeep grand cherokee. While driving various speeds, the vehicle shuddered and stalled. The contact pulled over and restarted the vehicle. At times, the vehicle failed to start from a cold start. The contact had to make several attempts before the vehicle would start correctly. The contact called landmark chrysler dodge jeep ram fiat of atlanta (located at 5765 peachtree industrial blvd, atlanta, ga 30341, 678-359-3410) and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer informed the contact that the vehicle was not included in nhtsa campaign number: 15v115000 (electrical system) and referred the contact to nhtsa to file a complaint. The approximate failure mileage was 100,000. *lnconsumer stated video of fuel pump/relay issue safety hazard. Car shuts off while coasting.
My headlights are not working. Also the electronic board for my radio, climate control, etc. Goes on and off. After some research i found hat he nonfunctional headlights are a recurring problem for many owners of 2014 jeep grand cherokees.
Electric shifter. Was driving getting on a bridge going about 40mph, shifter went into 2nd gear. It was very startling, the rpm needle went pretty high and i wasn't getting any speed, i had to pull over and shift it back into 'drive' very scary just bought it today.
Attempted to have jeep/chrysler recall p14 (brake booster) and p36 (sunvisor wiring) completed.fair oaks chantilly jeep chrysler inspected the vehicle but stated there was a nation-wide shortage of parts and the brake recall could not be completed for 2-3 months.after talking to the chrysler customer assistance hotline, i was advised chrysler does not have sufficient parts in stock to handle all of the brake booster recalls.when asked for additional details i was told the reason behind the parts shortage was "confidential."i was further advised to "drive slow" and "avoid using the car as much as possible."they confirmed the wait time for replacement parts to "address this important safety issues" was 2-3 months.
I was driving on the highway about 65 mph.the wipers came on and the radio stopped.this happened on three other occasions. Upon exiting the freeway and utilizing the brakes, the entire vehicle electronics flashed then the vehicle lost all power and stalled into blackness.i was able to safely stop the vehicle and restart.
The contact owns a 2014 jeep grand cherokee. The contact received a notice for nhtsa campaign numbers: 14v634000 (electrical system) and 14v643000 (air bags, seat belts). The contact stated that the parts were unavailable. The dealer was also uncertain when the parts would become available to service the vehicle under the recall. The manufacturer wa notified of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving, he heard an abnormal noise coming from the vehicle. The contact then noticed smoke coming from the hood of the vehicle. Upon inspection, the contact stated that he noticed that smoke came from the engine but noticed a wiring odor. No warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the alternator needed to be replaced. The dealer was not contacted. The vehicle was repaired. The contact referenced nhtsa campaign number: 14v634000 (electrical system). The manufacturer was notified of the failure and stated that the vin was not covered under the recall. The failure mileage was 84,000.updated 12/13/2017 *ln
When car is in motion, car runs rough, hesitates, sometimes brakes are slow to react. When stationary circuits short for remote start, outlets and operating back lift. P0013 code is on this vehicle.this vehicle is demonstrating the same functions as those other jeep vehicles that were recalled.
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle stalled several times without warning while driving various speeds. The vehicle was not included in nhtsa campaign numbers: 17v741000 (electrical system), 17v435000 (electrical system), and 14v634000 (electrical system). The dealer (ferman chrysler jeep dodge ram tampa, 24314 fl-54, lutz, fl 33559,(813) 929-2400) was unable to identify the cause of the failure. The vehicle was not repaired. The manufacturer was notified and did not assist. The failure mileage was not available.
Vehicle is downshifting automatically. Burning smell, squeaking/ whistling sound coming from under the hood. Smoking from under the hood tone to time. Car stalling on take off.
Car stalled during a right turn. The instrument panel registered neutral, but the gear shift was in drive, with the engine off. The dealer was unable to find a problem. ..updated 08/19/13
While in motion, on my way work, my 2014 grand cherokee summit with 3.0 l turbo diesel engine, 220 amp alternator and 49000 miles experienced a loss of power steering, battery light came on, voltmeter showed no charging of battery. My electronic indicator system stated the vehicle went into battery saver mode with a loss of abs, heating and ventilation, air suspension system, all safety enhancements such as park sense, no electronic transmission system changes and check engine light came on. There was a recall on gasoline engine 2014 grand cherokees along with others (chrysler recall t36) and i have seen another complaint similar to mine sharing the same engine on this sight. I do believe this is was caused by catastrophic alternator failure. A new battery was installed and the battery light is still on and still in battery saver mode( an indicator also of no charging) and volmeter indicates no charging. I will be replacing the alternator tomorrow.
I received a sun visor warning recall in the mail on my 2014 jeep grand cherokee in september (recall p36 / nhtsa 14v-391). The recall advised that i should contact the dealer after september 15 2014. I called fullerton jeep in nj on friday october 3. I was told that they would order the part and call me within three weeks when it arrived. I called to follow-up 3 weeks later on friday oct 24. I was told the part was not in and they could not advise on when it would arrive. I was told they would call me when it arrived. It is now thurs nov 13 and i have not heard from the dealer. It is incredibly concerning to receive a notification in the mail in september and 9 weeks later be unable to have it repaired. This seems unacceptable.
The contact owns a 2014 jeep grand cherokee. The contact stated that while attempting to enter a highway, suddenly the vehicle failed to accelerate over 35 mph. The vehicle was merged to the side of the road, where the engine was restarted. The vehicle was taken to the dealer for diagnostic testing. The technician was unable to duplicate the failure. The vehicle was not repaired. Several weeks later, while driving 15 mph the vehicle stalled. The vehicle was taken back to the dealer, who was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was made aware of the failure.the failure mileage was 7,000.
The contact owns a 2014 jeep grand cherokee. The contact received two notifications for nhtsa campaign numbers: 14v643000 (air bags, seat belts) and 14v634000 (electrical system); however, the contact was not able to have the vehicle repaired because the parts needed were unavailable. The manufacturer was notified. The contact had not experienced a failure.updated 03/30/15*ljupdated 6/23/2015
At what point does someone step in and say enough is enough.in1 1/2 years my vehicle has been in 12 times.besides the 7 recalls, there has also been issues with the gas cover broke, leather seat issues, power steering, shocks, brake boot and rear camera.if that isn't bad enough, many times they issue a recall and don't even have the parts available. The lemon laws are so dealer and manufacture friendly that it is very difficult to qualify.each time i go to the dealer it is 120 miles round trip.someone needs to step in and reimburse the consumers for this expensive mistake that jeep made in manufacturing these vehicles which has been passed on to the consumer who thought we were getting a reliable product.
Similar to nhtsa ids#: 10533622 and 10533524. Occurrence: 5 times to datefrequency: randomlyspeed: less than or equal to 50 mph each timeadaptive cruise control: always off, never onvehicle mileage: ~ 3,200the car randomly applies the brakes even though there are no objects in the road (front, rear or sides) and no pending accident.out of the five times, two of those times so hard that the anti-lock brakes activated.this is very dangerous and can cause an accident. To date no accidents, because no cars have been around when this happens. I have a family and am afraid to continue to drive or let them drive this vehicle. It has been to the dealer once for this issue and will now go in a second time because the issue was not resolved. The ntsb should really look into this issue with chrysler and either issue a recall or at a minimum issue a tsb.
Thursday afternoon, there was a faint sound of a belt whirring or similar, but no change to driving.gabriel noted a weird smell when we parked at home, but i didn't smell it.i drove to a meeting and noticed the sound again, but no lights on or change to driving.friday morning, i drove to school and the battery light came on, but no other changes.friday afternoon i drove from school at 1:20 to hwy 12 and mission on my way home.within a few blocks the battery light came on and a notice to go to battery save mode came on.by middle rincon, i started to smell something, but no change otherwise.at that light, another driver waved me down and we pulled into valero.he helped me lift the hood, which had billowing smoke by then coming out, and he said it looked like the alternator, but did not see fire.i then called lithia and then aaa to get a tow to lithia, because i was concerned about driving it any further.i was charged $5 for the extra .2 miles of the 5.2 miles it took me to get towed.i remembered that when i got my oil change in late dec-early jan, bob told me there was a recall on the alternator, but there was no part or solution available yet.i did not receive a recall letter, but researched today that people received it in july 2017.my dealership insists on going through my extended warranty and a $200 deductible and did not give me a car for the days it's been there so far.i have filed a complaint with the company's recall department.
This has been an ongoing issue since i purchased this vehicle new.jeep/chrysler has been unable to fix the problem along with many other major electrical system failures and glitches.the steering wheel controls will become in operable and the steering wheel heater will continue to heat up until it is so hot i am unable to hold the steering wheel.the only solution is to shut the vehicle down lock up and let it sit for a couple hours.last evening when this issue occurred i decided to drive home, and grab my laser thermometer.upon turning on the steering wheel heater it quickly heated up to 125 degrees.then 142 degrees, then 150... The maximum temperature reading was 169 degrees at which point i shut the vehicle down.the american burn associations states that 3rd degree burns will occur to human skin with 5 seconds of exposure at 140 degrees, 2 seconds at 148 degrees and 1 second at 158 degrees.i have had the vehicle serviced multiple times for this issue with no repairs being conducted because they were unable to reproduce the issue nor find an error code.jeeps typical "fix" for any electrical issue is to "flash" the uconnect system which to date has not resolved a single issue.i have requested on two different occasions that jeep replace the vehicle due to chronic major electrical system failures.jeep consistently states that there is nothing wrong with my vehicle.to date they have replaced nearly every module and the entire uconnect system (which controls every aspect of the vehicle including every safety system) with no success.at this point, i have experienced so many different electrical issues with the airbags and other major safety systems that i have no idea if they will actually work as intended.i will add that i have not experienced a single mechanical issue with this vehicle.
I have a acc / fcw unavailable message that deactivates my auto breaking system to prevent a collision.this error message may relate to the orc module that may control other safety devices in the vehicle such as the air bags.this deactivation occurs while the vehicle is in motion city street and on the highway.
Vehicle completely shuts off while driving! while driving on a highway and down a mountain, also when driving on a local street after it had been in dealership for repairs. Is currently again at dealer service and they have said it needs a new computer. This a very frightening and dangerous experience
Alternator seized on the car after only 33,000 approx. The vehicle is just outside of the 36 month warranty. Jeep will not fix and says it does not fall under recall p60/ nhtsa 14 -634 even though the issues described in the recall are exactly what happened to my vehicle. I called the jeep dealership and fca and neither are willing to work with me or do anything to resolve the problem. I'm told per my vin number that my vehicle does not have the faulty alternator yet it has the exact problems of the recalled one from the same year. Issue description- i was driving from nashville tn to naperville il and approximately 3 hours from naperville i stopped for gas and a break and upon starting the car the battery light came on. I continued to drive to naperville il and upon exiting the highway the car started losing power. It sounded like a vacuum cleaner and not like a normal engine. I keep driving and pulled into a parking lot. As i pulled in i lost all electrical components, including the brakes. The car would not start. Upon taking it to my mechanic, then to a jeep dealership it was determined the alternator seized and damaged the battery and belt. They refuse to correct it and i'm now paying $680 for repairs.
The contact owns a 2014 jeep grand cherokee. While driving 50 mph, the vehicle stalled without warning. The contact received notification of nhtsa campaign number:14v634000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure.the failure mileage was 1,000.updated 3/12/15updated 03/26/15
Twice this has occurred in which i parked the vehicle, shifted it into park, left the vehicle the and it rolled away.first time i was alone at a hotel parking lot, ran in inside and came out and the vehicle was gone.it had rolled away about 150 ft, but sustained no damage or injuries.the 2nd time, i was at a gas station, put the jeep in park, jumped out and my family was with and the vehicle started to roll away, but i was able to jump in and place the vehicle in park a 2nd time. Thought it was just me until i seen previous complaints for the same issue with the electronic shifters.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 14v643000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
First instance: at vehicle startup, electronic gauge cluster immediately posted "service immediately" warnings for abs, air bags, 4x4 suspension, parksense, among others.speedometer was not operational. Unsure if blind spot monitoring was operational. Check engine light remained on.turning off ignition, opening doors, and waiting several minutes did not clear the issue.after waiting overnight, everything was operable.at first service visit, dealer reconfigured pcm per chrysler and returned vehicle.second instance: approximately two weeks later, the above issue recurred.we could not make it to the dealer and had to drive the vehicle in this condition.a few days later, the issue recurred once more.this time, we were able to drive it to dealer.while service was closed, we asked someone to verify the condition and download codes.we contacted jeep customer care and was assigned a case manager.at service visit, the dealer stated they were unaware of this ever happening, and i told them i had seen several cases on jeep internet forums of an abs module being replaced.after speaking with jeep, dealer installed new abs module.also, we were given a rental chrysler 300c for one day during this visit, and it failed to start the morning we had it due to an apparent electrical issue and had to be towed from our garage.just two weeks after the jeep had the abs module replaced, we have yet to see recurrence. However, when i asked chrysler case manager if all systems displayed as needing service during this issue were truly mechanically working or not, she said they "probably" were.when i questioned that response, she stated the best thing to do would be to pull over and have vehicle towed if it happened again.she would not confirm that other vehicles had a similar issue or if the abs module fix was successful in those cases.
Issues to date:these issues are not dependent on which key fob is present or which memory setting is pushed. It happens on all memory and personalization settings.--the collision warning and adaptive cruise randomly say they are active or inactive.. Sometimes they don't do anything. When clicking the check box for near or far, sometimes it will "uncheck" while you are watching it. Sometimes you can click far, then it moves to near all on its own. --randomly the check marks for other various customizations disappear. Randomly they reappear. --nav/radio randomly reboots. This occurs in park, and while driving at all speeds --nav has completely lost me and put me in the middle of a large body of water (have picture) --ac doesn't come on when vehicle is remotely started. It was set to auto and 74 when the vehicle was shut off. --radio settings don't change when you push for occupant one or two-- then again sometimes it changes just because --xm service sometimes takes 30 seconds or more to load.. Even when sitting in a wal-mart parking lot. Whiles it's loading the reverse camera doesn't activate.-- gotten two vehicle needs service 911 messages. One just for service the second time for phone not working (have picture of this screen) --on second message i had the vehicle call uconnect assist. The vehicle called... My phone was not linked to it. The girl on the other end hung up on me after i refused to provide my vin which the vehicles center console says it sent.i have been working with the local dealership. They replaced the center console/nav unit yesterday and nothing changed.
The contact owns a 2014 jeep grand cherokee. While driving approximately 30 mph, the vehicle started to lose power and the low battery indicator illuminated. The vehicle was pulled over to the side of the road as the contact noticed smoke from underneath the hood. A burning odor was perceived. The vehicle was towed to walser chrysler jeep dodge ram (866-323-0559, located at 314 mainstreet, hopkins, mn 55343) where it was diagnosed that the alternator needed to be replaced. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was approximately 44,000.
The problem(s) that i have had or currently have with my vehicle are as follows:1. July 8, 2015: (mileage 12,453) car dash lights were lighting up and then the engine died later in the middle of the road. Finally the car started up however the transmission would not shift and i drove it home in low gear. On july 9, 2015, i took the car into campbell chrysler service department in centralia washington(see service slip) and it was returned to me on july 13, 2015.2. July 15, 2015: again, the car dash lights were lit up and the car was stuck in low gear. I turned the car into to campbell chrysler service department (see service slip) on july 16, 2015. The car was returned to me on august 18, 2015. 3. August 24, 2015: again the car dash lights were lit up and the car stuck in low gear and the motor was surging. I took the car back to campbell chrysler service department on august 25, 2015. The car was returned on august 28, 2015. 4. August 31, 2015: i drove to seattle and again the check engine light came on and the shifter lights would flash and speedometer numbers would go from large font to small font. When dash lights and warning lights plus different characters flashed then the engine would surge. Currently, the car was brought back to campbell chrysler service department on september 16, 2015 because all the warning lights came on, again. This vehicle has become a safety hazard for my family. Im not comfortable driving the car and concerned for my safety as well as my families.the first time the car stalled on me it happened at a stop sign on a two way highway. The engine surging is also a safety issue. I have been with-out my car over 43 plus days and have been greatly inconvenienced.
Vehicle does not reliably start when the brake and engine button are pushed. The dashboard lights up, but there is no message and vehicle fails to start. I often have to try 3-4 times to get the vehicle to start, ultimately having the key at the push start button. Key fob batteries have been replaced several times, star case was opened, and win module replaced. Vehicle has been in for service many times for this issue, which remains. Chrysler case management is well aware of the issue. The only "possible" connection found is an incompatibility with cup led lighting and key fob technology. In addition to being frustrating, it is a safety issue.
My husband and i financed our jeep about 8 months ago and it had been running fine. No problems at all. We don't drive it often. A couple weeksago we wentto start it and all the dash lights came on and it wouldn't go into gear. It said put it in park and then select gear or something like that. We called gresham toyota( where we bought the jeep) and they said to tow it over so they could run diagnostics. After towing it there they said we had to toe it to keep because they can't do diagnostics. We towed it to gresham jeep and they said we broke the shifter. How do you break a shifter??? i know we didn't break the shifter and it has to be some sort of a defect. It's now costing us $1400.00 to fix. I can only imagine what this would have done if it happened while we were driving.
The vehicle hasbeen giving me trouble with lots ofnecessities like air conditioning shutting off and fronts light turn off on their own.on friday, september 6th 2013, i was driving to the dealership to get things fixed but while i was on my way there driving, the steering wheel just locked and the vehicle wont respond and it was running, it switched to neutro then park on its own and steering wheel locked and brakes are heavy! miraculously and thanks god, i was not injured and the vehicle not damaged! i was in big shock and stress! i have never experienced something like that, it nearly could have been killed me or hit something or somebody or causing damage! i went to the dealership and spoke to one of the service center manager and explained what happened, they tested the vehicle and it the manager told me, this vehicle has lots of issues need to be fixed! i told them, this vehicle nearly got me killed or injured or some damage could have been happened! they gave me a cheap rental car and refer me to talk directly to the company produced the vehicle! i called on friday and they gave me a case number and told me your case will be assigned to a manager whom will contact you! i have trying since then to get a hold of anybody to help! but seems nobody seems to be taking this seriously! and i would just wonder, what if you are in the vehicle with kids or somebody of your family members or friends! would you guys take it seriously if something bad could have been happened to me or others!? i am really scared to drive this vehicle ! its a very serious matter, i just think about it and say: what if something bad happen to me or a damage has been done to others!? i am very stressed and depressed about it, and most importantly scared to drive this vehicle ortrusting that car dealership! i can't drive this vehicle after this experience and i need help!
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving at 35 mph, several unknown warning lights illuminated and the vehicle stalled. The contact used the parking brakes to slow the vehicle. The vehicle was towed to all american chrysler jeep dodge ram of odessa located at 2510 e 8 th st, odessa, tx 79761, (432) 614-0801. The tow truck driver identified the failure of the alternator as the cause of the failure. The contact was informed by the dealer that the battery needed to be replaced prior to a diagnostic test being performed on the vehicle. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 30,800.
I took my car in by appointment today at 7:30am today (10/27) to helfman river oaks chrysler, dodge, jeep, 4807 kirby drive, houston,tx. I took it in for recall p36, sun visor wiring. The recall letter says the repair can be done in 1.6 hours. However the service advisor tells me at 7:30am that the car will not be ready for 2 days. I ask to make an appointment for a later day, when the recall can be done within 1 day. He tells me the recall will require 2 days no matter when i bring it in , and i can't make an appointment to have the recall done in one day.this practice will simply encourage people to not do the recall service. This is a dangerous practice. What good is a recall letter, if the dealer will always require 2 days to do the recall service- even though the recall letter states it should take 1.6 hours, and the owner is willing to make an appointment in the future for the recall service. This is effectively discouraging owners from doing the safety recall.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 17v435000(electrical system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Koons tysons chrysler dodge jeep ram (2050 chain bridge rd, vienna, va) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.updated 8/13/18
The contact was calling on behalf of his daughter that owns a 2014 jeep grand cherokee laredo. The contact stated that while driving approximately 35 mph, the message center displayed battery low voltage warning. The contact stated that smoke billowed from the engine compartment before the vehicle stalled. The contact who was a certified mechanic disconnected the alternator and restarted the vehicle. The vehicle was driven to the residence. The vehicle was not taken to an independent mechanic or the dealer for a diagnostic. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 77,000.
The contact owns a 2014 jeep grand cherokee. The contact stated that the service shifter indicator illuminated. The vehicle was taken to stockton dodge chrysler jeep ram (3333 auto center cir, stockton, ca 95212), but it could not be repaired because there was not an active failure code on the vehicle. The failure occurred several times. Also, while driving the vehicle, the instrument panel screen went black and all the indicators illuminated. The vehicle was towed to lodi chrysler dodge jeep ram (1255 beckham rd, lodi, ca 95240) multiple times, but they could not diagnose the cause of the failures. The dealer stated that the vehicle was not included in nhtsa campaign number: 13v483000 (service brakes, hydraulic, electrical system). The manufacturer was contacted. The vehicle was not repaired. The failure mileage was 68,000.
In feb. 2013 i purchased a 2013 grand jeep trail hawk edition, in span of 3 to 4 months the jeep was in the service department 6 times trying to fix issues.jeep was unable to completely fix the problems to my satisfaction, i was given incentive to trade in for a 2014 grand jeep cherokee limited edition, which was running great until this past thursday.on thursday i started my jeep it barely would idle, i proceeded to get on the interstate which is when the vehicle started jumping up and down like i was going off road.it would suddenly change to neutral without me doing anything, it kept missing gears and barely running.i was barely able to get off the exit.when i got off the exit it would barely idle and again shifted to neutral without me doing anything.eventually i safely made it off the exit and into a parking lot where i got it towed.the tow truck driver could barely pull it up on the trailer.when it was placed on the trailer it wouldn't stay in park, it kept trying to shift out of gear.there needs to be some type of investigation in the grand jeep cherokee models and how they are passing inspections through production line because obviously for a consumer to get two defective vehicles in 7 months is unacceptable and unbelievable.
"takata recall"driving to work my car made a loud whistling noise and the battery light came out. I let it sit during work and after work i started it up. I then hopped in and while driving i noticed a burning smell coming into the truck and it was smoking from the hood at a stop light. I proceeded home and the smoke was now inside the car. My baby cousin was in the car and he began coughing, that's when i looked over and noticed it was very smoky in the car. I kept driving home (the street way) rolled the window down slightly for ventilation and noticed that my parking sense light came on. At the next light, my abn light came on along with the check engine light, and several other lights. That began to scare me and i knew it wasn't just my battery. The next time i took my foot off of the brake the smoke from the hood increased as well as in the car. The windshield wipers began going crazy, and i could tell that the car wasn't letting me use the gas anymore and the wheel began to lock up. This really made me nervous because it was extremely hard to turn it. At this point im panicking and causing traffic. Pulling into a safe location,the wheel was completely locked at this point and even pushing the brake was hard. After coming to a complete stop the car wouldn't let me put it in park, then the vehicle just shut off. The smoking continued for a few minutes but i jumped out as soon as it came to a stop. Luckily i took another route home or else i would have been on the highway when this happened. I then called aaa and waited outside to get the truck towed. It took them 25 minutes to come after a 5 minute phone call requesting their services. I got my belongings out of the truck and it still smelled like burnt smoke even after waiting with the window cracked. I don't have pictures, i have videos.
Drove one block from home and the battery voltage spiked to 17v. Warning sounds and messages posted on the odometer. Parking assist off; acc unavailable-service required; wipers activated even though turned off; transmission locked in d; radio screen blacked out/came back on; message read to stop, press the brake, turn engine off then place in park. Red battery icon, anti skid icon, engine icon lit on odometer plus warning sounds non stop. Took directly to the dealer where the tech tried to get a reading on all of the trouble icons. Nothing was posting on their equipment. It was decided the vehicle may need the alternator replaced. Was told to continue driving and if this happens again to turn the engine off and restart the vehicle and keep driving.
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle stalled without warning within less than 60 days of owning the vehicle. The vehicle was taken to two different dealers (bayside chrysler jeep dodge, 21219 northern blvd, queens, ny 11361, (718) 229-8700) and (major world chrysler dodge jeep ram, 43-40 northern blvd, long island city, ny 11101, 1-(866) 614-2884). One dealer indicated that the failure was not a safety issue. The other dealer stated that they were unable to provide a solution to repair the vehicle. The manufacturer was notified of the failure. The failure mileage was not available.
Mfg 4/1/2013, replaced bcm / 4/27/2016 after engine would not turn off. Several months later engine would not turn off. Replaced trans valve. On 5/3/2018 the bcm short circuited and alternator burnedwhile vehicle was parked leaving strong smoke and burnt smell in cabin. Vehicle has 56,000 miles and has had bcm replaced twice in 23 months. No diagnoses availed as to why vehicle will not shut off on occasion. All routine maintenance and recalls are current.
Emergency light stating "service electronic throttle control "that caused engine light to come on.these electronic warnings cause vehicle to go limp and unable to drive or move causing severe danger on the road when vehicle just shuts down.it is a software issue and requires software flush and update,this issue is so common, dealership knew what i was going to say before i even said it.recall needed to prevent a wreck and fix before issue shuts down vehicle,and should be recalled to prevent owner's financial repair for a software glitch needing updated by car maker.
My currentlease, a 2014 jeep grand cherokee laredo,has been plagued with defects. There have been 9 recalls, 16 service bulletins, and 5 investigations'.in addition there are 587 driver/owner complaints.my problems: instability of the transmission. After parking next to a storage bin, transmission slipped out of park and the jeep moved forward crushing my leg in the door and denting/scratching the exterior of vehicle. There has been no indication that fca (jeep) has resolved this issue.another problem i'm having, which has been plaguing many other jeep owners, is where the engine warning light illuminates with no indication of specific information with regard to what the malfunction might be. After 5 service visits over the past 2 years , jeep has proven they unable to remedy this. I continue driving with uncertainty and stress with my passengers and i fearing ourlives may be endangered.the engine light is currently illuminated. I am not getting the level of vehicle safety and dependability i am paying for.i have filed a complaint on the website of jeep and have offered fca(jeep) a settlement whereby i would be refunded the leasing charges i paid and the company would consent to an early termination of the lease with no penalties or charges.fca(jeep) has failed to remedy my problem. (please see attached details)fca us llcis required to execute certain performance obligations , pursuant to the july 24, 2015 consent order, amended december 8, 2015,the objectives of which are to mitigate the risks of harm and promote safety for we,the consumers.fca, however, persists in violating and disregarding me in a blatant act of non-compliance with the order.i seek assistance in expediting remedial action in this matter as a victim, and the protection of my rights as a consumer, and as an american citizen.[xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Yesterday out of nowhere my passenger headrest deployed, i wasn't in an accident i was just parked and the headrest just popped out of place. I call the dealer and they told me is over $600 of repair. I don't understand why i should pay the repair when it is a vehicle malfunction.
Driver proceeded from a from a 4-way stop to the posted speed limit of 55 mph.shortly after getting up to speed, the vehicle's dashboard illuminated with several warning indicators (service electronic throttle control, service airbag system, low oil pressure, low voltage) and lost all engine power.vehicle coasted to a stop in a nearby parking lot.driver was attempted to restart the vehicle several times, but unsuccessful.vehicle has been towed to the dealership awaiting service.
El vehculo estaba en marcha y encendi el check engine y se puso en neutral solo y no corra hacia alante,luego tambin encendieron ms luces de tablero y un cartel que dice service shifter.esto paso en un semforo de una calle secundaria *dt
Safety defect/non compliance description and safety riskthe alternator may experience diode thermal fatigue failure due to cyclical loads induced by electro-hydraulic power steering. Failed diodes may also develop a resistive short circuit that can result in heat, smoke and/or fire originating within the alternator.repair descriptionthe alternator part number must be inspected on all involved vehicles. Vehicles found with the suspect alternator will have it replaced with a new alternator containing improved diodes on all affected vehicles.recall statusincomplete but repair parts are not availableget notified when parts are availableon december 19, 2017 we experienced once again another problem. After my son's youth basketball game, we went to the parking lot to head a couple of blocks home at approximately 8:15 pm. Turning out onto the roadway, the dashboard lit up with warning light stating that the battery was low and the electronic power steering started howling. I shut down as much of the infotainment center as possible to conserve power to make sure that i made it home. The front windshield started to fog up so i turned the defroster on low. As soon as the air started coming out, i could smell an electrical fire. Upon my arrival home, i popped open the hood and could smell electrical burn. I decided to shut the vehicle off and research recalls and technical service bulletins. I believe this new issue falls under recall t75.
Vehicle puts up a service shifter message then puts up a service transmission message. All power in the car is disabled and the car involuntarily slams into a random gear, sometimes 1st, sometimes 7th, other times neutral. After many failed attempts for a fix at local dealerships, i was driving to the store on friday, march 6th 2020. Im driving going around 45 mph. The power suddenly cuts off and my jeep is locked in neutral with the engine running. No headlights or hazards would work. I push the power button turning the engine off trying to restart. No power other than interior lighting. Mind you, i'm stranded on a 4 lane highway in the rain and snow in the dark with no hazards. I had to call 911 and have them block the street so i could push the car off the road into the grass. Once again at the dealer and after 6 days they haven't any clue what is wrong. They need a recall for whatever is going on here. My life was in serious danger because of a faulty product.
The contact owns a 2014 jeep grand cherokee. The contact stated that the doors locked automatically and the bluetooth would not connect without warning. The vehicle was serviced per nhtsa campaign number: 16v249000 (power train, service brakes, hydraulic). After the repair, the bluetooth still would not connect and the radio cut off. The dealer performed a software update. The manufacturer was notified of the failure. The failure mileage was approximately 9,500.
Service 4wd illuminated on the dash. Traction control and abs lights lit up and cruise control disengaged while going down the road. The vehicle is now in the shop for an expected abs module failure.
On 9-08-2017, my wife and i were returning to pfafftown, nc from garden city, sc. A few miles into the drive i thought i heard a high pitched sound, but could not locate it. Then we thought we smelled something hot, but thought is was an old truck ahead of us, but a few miles later i got a low voltage sign and told my wife to car the nearest jeep dealership as we had entered conway, sc. Having some basic engine knowledge i knew the alternator wasn't charging the battery and that i would lose all power. Luckily for us the dealership was less than 1.5 miles and i was able to drive to it. When i opened the hood i found the alternator smoking and almost hot enough to catch fire due to overcharging. Luckily the dealership was able to replace the alternator and we were on our was home in about an hour, but with a $806.00 cost for the repair.the vehicle had 74109 miles on the odometer. When i got home my mechanic told me that there was a recall on 2014 jeep grand cherokees for exactly what happen to mine. I checked this website and fiat/ chrysler and found my vin was not included.i also talked to a nice chrysler representative over the phone. She also said that it was not included. It just seems to me that my vehicle, which is the same make, model and year as those under recall, and had the exact problem addressed by the recall should be covered by the recall. And note that the vehicle was close to losing all electrical power, which affects the steering and transmission on these vehicles and i could have lost control.
Have had trouble with the led driving lights not working properly.been in for service 4 times so far and still not fixed.i obtained a lawyer because the truck is under the ohio state lemon law.the truck is still not fixed and since i have obtained a lawyer, the dealership has stopped trying to fix the electrical issue.i have been dealing with this since the day i bought the truck and jeep still has not responded to my lawyer.stuck with a jeep for the last 6 months that does not work properly and cannot get any work done on the truck or get it replaced.
My heater/air conditioner doesn't adhere to the set temp.it will fluctuate 10-15 degrees all by itself.the radio / computer screen will constantly jam up.there are over one thousand of people with the same issues.(http://www.jeepgarage.org/f107/problem-with-2014-grand-cherokee-heater-68973.html)i have had my car in 3x, they still have no fix. The dealer says they re-flash the main computer.the problem is there when i drive off.
The audio went out.
Service shifter warning appears on dashboard at startup and while driving
We were driving down the road and the car went into neutral. We were stuck on the middle of the road while we tried to get it to go back into drive. If this would have happened when we were turning out in front of a car or on a bridge it would have been really bad and more than likely caused a bad wreck. Everywhere i read says these cars a now for the shifter problem but doesn't appear to have a recall for my exact vin. We had to stop driving the car because we are scared it is going to get us in a wreck. The jeep dealer near us said that we need a new electronic shifter. It is on back order until early february. What can we do to get this replaced free of charge because this is a major safety issue and could cause horrible wrecks. We were driving down the road getting ready to turn onto and i70 on ramp when the car just went to neutral and stopped. The car was stationary for maybe a couple of minutes while we tried to get it back in gear and drive straight home. We got lucky we did t get hit by a semi truck because it is a very busy area because there are 2 truck stops that drive through there.
I have been having multiple problems with the brakes in my 2014 jeep grand cherokee purchased brand new in may. It hasa total of 1,000 miles on it, but the problems started with only 10miles. The instrument cluster immediately lights up like a christmas tree and then the check engine light remains on. The rearview mirrors move into downward facing positions while in park and while driving. This alone is a major safety hazard. The abs brakes intermittently work and finally failed. The abs module failed. The backup camera works intermittently and the backup warning system also is intermittently working. My car has been at the dealership every month since i have purchased it and it has currently been there for the last 2weeks awaiting an abs repair.
A couple of weeks after getting my 2014 jeep grand cherokee home after patiently waiting 8 weeks from the time i ordered it to pick it up, i noticed that the radio channels all had a slight static in the back ground and every station was making a popping noise every few minutes.the radio does not sound good.after taking it in for the fourth time to try and repair this problem, i was told that chrysler does not have a repair for this at this time.along with the poor sound of the radio, a couple of times i have gone to start the vehicle and all of my pre set sirius stations were gone.this is very unacceptable to me to pay this much for a vehicle that has a major fault and chrysler and the dealership have done nothing but make me pay for rental cars while they couldn't fix the problem or give me any hope of fixing it in the future.i was told by the last dealership that i took it to that the radio is as good as it is going to get.
The contact owns 2014 grand cherokee. The contact stated that the key fob sensor failed. The keys came equipped with a sensor to prevent the vehicle from locking in the event that the keys were left in the vehicle and to alert the driver. The contact exited the vehicle with the keys still inside when the doors independently locked, trapping her pet inside. The vehicle was not diagnosed or repaired. A police report was filed of the incident. The manufacturer was not made aware of the failure. The approximate failure mileage was 4,079. Updated 6/8/15updated 06/17/15.
The contact owns a 2014 jeep grand cherokee. The contact received a recall notice for nhtsa campaign number: 14v643000 (electrical system) for the occupant restraint control module. The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Updated 09/09/15*ljupdated 12/10/15
I have received a safety recall notice regarding the sun visor wiring, #p36 nhtsa 14v-391.i contacted my dealer where i purchased the vehicle.as per the safety recall instructions listed beside "what you must do to ensure your safety",i called the dealer to schedule a service appointment and asked the dealer to hold or order the parts for my vehicle before my appointment.the dealer did not schedule an appointment and said that they didn't have the parts.i was informed that i would be put on a list and would be called when i'm next.i was told that chrysler is only sending the dealer two replacement parts per week as it is a restricted part.i explained what the recall notice said they were to do and he said this is how chrysler is doing this.i'm upset that i receive a safety recallabout a possible electrical fire and chrysler feels it isn't important enough to quickly repair it.i feel they should order the part and schedule my appointment just as stated in the recall notice.i would appreciate your investigating this and letting me know the outcome.thank you so much for your assistance.
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle experienced a complete loss of power. The failure occurred without warning. The vehicle was taken to the dealer where it was diagnosed that the battery failed and needed to be replaced. The vehicle was repaired; however, the check engine warning indicator illuminated. The manufacturer was notified of the failure. The failure mileage was approximately 10,000.
The contact owns a 2014 jeep grand wagoneer. The contact stated that when he started the vehicle the radio automatically came on. The vehicle was taken to a dealer for diagnosis and the contact was informed that the vehicle was designed to do just that. The manufacturer was notified and also stated the vehicle was designed to function in that capacity. The vehicle was notrepaired. The failure mileage was 15 and the current mileage was 300.
The contact owns a 2014 jeep grand cherokee. The contact stated while driving at 55 mph, when she heard an abnormal noise and she started to smell smoke. The contact stated she saw smoking coming from the under the radio. The contact stated no warning lights were illuminated. The contact was able to park near a gas station, where she was provided with a fire extinguisher and extinguish the the fire. The fire department was not contact or reported. The contact stated she was able to drive to her residence, but shortly after the vehicle failed to turn on. The contact stated the local dealer whitten brothers chrysler dodge jeep ram located at 10701 midlothian turnpike, richmond, va 23235, (804) 378-0707, where it was diagnosed as not associated with the manufacturer or assemble issue. The vehicle was not repaired as of yet. The manufacturer had been informed of failure. The failure mileage was 94,000.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v391000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
On a recent long trip (500 miles each way) a computer malfunction popped up while driving. The vehicle's phone called for service, followed by the airbag light and seat belt indicator went off. I pulled into a jeep dealer right before closing and the told me the issue was in the airbag control module somewhere but it couldn't be fixed easily and that the parts were on back-order. The car is drive-able but the airbag system is inoperative. I have since spoken to the dealer in my home-state and confirmed this is a common problem popping up on the 2014 model year grand cherokee and that even replacing the module was a guess at best as to what the problem was. So long story short i have a brand new vehicle with less than 10,000 miles with a malfunctioning/inoperative airbag system that the dealership says may or may not be fixable.
The entire stereo screen all of the sudden "blacked out" not allowing any controls to work. Every 20 seconds the blacked out screen goes blue with a message to "please insert update usb". The bill luke dealership states that this is not covered under the warranty and no recalls on this. However, states this problem is common requiring the entire head/stereo unit to be replaced.recall #p6/nhtsa 14v-634 states that depending on the alternator failure mode and timing that the esc(electronic stability control) or ecm (electronic control module) can be disabled. Even though there are not other issues with this jeep at this time, who is to say that this recall is not affecting the stereo/head unit? it is a possibility. I should not have to pay to replace a stereo/head unit in a new 2014 vehicle that stopped working by a defect that is no fault of mine.
The contact owns a 2014 jeep grand cherokee. The contact received a recall notice for nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system); however, the parts needed for the repair were unavailable. The dealer was uncertain as to when the parts would become available. The manufacturer was not notified. The contact had not experienced a failure.
While driving my 2014 jeep grand cherokee one morning while it was still dark i noticed that the drivers side head light went out and came back on intermittently. The next morning i tried again and all the lights went in and out completely. Providing a very dangerous satiation not only to me but other driver's. I made an appointment with the dealer (had to wait one week to get it in to service). They checked it out and said they needed to order a part and gave the jeep back and would call when they had the part. When we took it back for the repairs they kept the jeep for three weeks trying to fix the problem. Saying they could not figure out the fix after chrysler told them to change a part in the computer system. When that did not work they contacted chrysler and got a technician who advise that the headlights were the problem. The dealer change out the headlights and charged us $917.88 for the repairs saying it was not covered by my extended warranty. I truly believe this is a chrysler problem with electrical issues, wiring or computers and should be covered by chrysler not by individual owners. This is substantiated by all the complaints for the same type of problem.
The contact owns a 2014 jeep grand cherokee. While driving 70 mph, the vehicle stalled without warning. The contact was able to restart the vehicle and drive away. The contact stated that the vehicle also stalled on another occasion. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 33,300.
My 2014 jeep grand cherokee,shut down while i was driving in the issaquah fall city road . Steering wheels locked and brakes failed and everything shut down.i barely made it to the walgreens parking lot where the vehicle completely died to the point where even the keys wouldn't work . I barely made it alive . I am glad i didn't crash into anyone . I had to tow the vehicle later in the day to the dealership . They asked me to drop it off at their garage . Today they got back to me saying , there was an open recall on the vehicle and that caused the alternator to fail and shut down everything. They said because it's an open recall they would fix it themselves as it's covered under some warranty . But they also told me that there is an issue with some oil pressure sensor and the awd system is stuck in awd and they will have to fix it and have me a parts and labor charge of 2000 usd which i have to bear . Is this normal practice . I don't know how the awd system suddenly got into this state . If it's a result of the alternator issue caused by the open recall , wouldn't they manufacturer/dealer haveto bear it .. Thanks !!
I started receiving this error just after the 'recall fix' for the shifter. Now it goes on while driving and shifting. They wanted $180 just to evaluate the problem even though i told jeep service the issue is their fault.
The alternator light came on in the vehicle while driving, then within about 10-15 minutes the radio had no sound although the screen was still lit.other lights then came on such as the engine light, anti-lock brakes.about 5 minutes later, i had to stop at a stop sign, when taking off again, the car would barely move.it wouldn't go above about 10-15 miles per hour, then it picked up speed but i no longer had power steering.as i pull into a parking lot to get the car off of the road, the wipers turned on (even though the switch was off).when i got into the parking spot, the car could not be put into park due to the power issues.i had to hold my foot on the brake until the engine died.within 2-3 minutes the engine died.everything was dead, including the power locks.then a few minutes later the dash would light saying the ignition or accessory unit was turned on but you couldn't do anything to turn it off.everything would then turn off again.after sitting for about 30-45 min, the car would start back up but it was not driven anywhere, we had it towed.both the alternator and battery needed to be replaced which is what caused the issues.the alternator is under a recall for my model/year/engine type but not for my vin.the recall was due to very similar issues, loss of steering control, loss of power.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (electrical system) however, the part to do the recall repair was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 jeep grand cherokee. The contact received a notification for recall nhtsa campaign number: 14v634000 (electrical system). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.updated 1/28/15 updated 9/8/2017
Having extended starting issues,sometimes car has to be turned off and then back on,have been to dealer 2 times,purge valve was replaced ,with no change in extended start.vehicle is stationary.dealer seemed to be more interested in selling us other services unrelated to extended start such as coolant flush and tires ,spark plugs alignements which have already been completed before visit,this car appears to be under recall r09 , but dealer does not seem to think it is
When i start up my truck the center console will not come on right away, it takes about 3 to 5 minutes for it to come on, so when i'm backing up i cannot tell if anything is in my way. My sensors don't work, etc. When it do decide to come on, a message pops up ( vehicle phone requires service please contact your dealer ) this is the second time this has happened the first time this happened i took the vehicle to the dealership and i was told that the radio has to be replaced.so i had the radio replaced and this happened less than a year ago. Now it's happening again. This started 9/24/2018 and have been happening every day sense then.
January 13, 2013chrysler group llc.customer centerp.o. Box 21-8004auburn hills, mi 48321re: case# [xxx]to whom it may concern;below, you will find a brief synopsis of my previous and current issues with my new 2014 grand jeep cherokee;upon immediately receiving my 2014 jeep cherokee, i noticed that my vehicle did not drive smoothly and i had to push hard on the accelerator pedal because my rpms and mph dropped very fast and i was in traffic. After my cherokee loss power and i began to drift, and after coming to a complete stop, i started my suv up again and i had no instrument panel. Everything was black.the performance of the vehicle deteriorated to a point where a problem was evident. Frequently, not all the time, the vehicle was very sluggish to accelerate and occasionally not responding to the gas pedal, for approximatelyfive-ten seconds as the rpm's went down. It felt as the though, i was forcing the gas by pressing on the accelerator pedal hard. It appear that the gas was blocked from flowing because i had to press very hard to get some gas to my suv or the vehicle was stuck in a low gear and not up-shifting. My suv only have 893 miles on it. I called the dealer sport durst and they informed me to call chrysler to report the issue.they were very rude especially [xxx] the general manager. Under the north carolina law, i am requesting a knew 2014 jeep cherokee with the same options and or refund of my downpayment. I just would like to add that the dealership that i purchased my vehicle from are very rude and unprofessional towards their black customers and i will never purchase another vehicle nor will i ever have my vehicle serviced by that dealership.i look forward to working with you to resolve this issue asap!cc:nc attorney general consumer affairs officeinformation redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 17v435000 (electrical system). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called milton ruben chrysler dodge jeep ram at (706) 863-6633 (3508 washington rd, augusta, ga 30907) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available/parts distribution disconnect. Updated 8/23/18
2014 jeep grand cherokee the radio stop responding, won't allow to be turned off, won't allow to lower the volume, vehicle has to be turn on for 5 minutes and turn back on, then radio will start working normal again.it has happen to me in multiple ocaccions while listening to music via bluetooth from my phone.
The contact owns a 2014 jeep grand cherokee. While the vehicle was parked, the liftgate failed to function and the etcwarning light illuminated. The vehicle was taken to a dealer who was unable to diagnose or repair the vehicle. The contact received notification of nhtsa campaign numbers: 15v393000 (structure) and 15v509000 (visibility); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 15,000.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
My jeep started with an error 'service shifter' on the control panel shortly after that all the codes started popping up. Steering wheel, tire pressure, etc. I took it to the dealership they have replaced the body control module but unfortunately the codes have not cleared. I've had this vehicle for only two years the service department at the dealership can not pinpoint the problem on it.
There have been more recalls than i can count, but recently i was driving it and the alternator (which was recalled) when out in the middle of driving and i had immediately pull over and lost control of the car. I've had another recent recall not the shifter and my stereo randomly went black, allowing no control over the vehicle settings or a/c.this car is a lemon!
The contact owns a 2014 jeep grand cherokee. The contact received a notification for nhtsa campaign numbers: 14v391000 (electrical system) and 14v154000 (service brakes, service brakes, hydraulic). However, the parts needed for both recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs to be performed. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 01/22/15. Status updated 03/25/15.
The contact owns a 2014 jeep grand cherokee. The contact stated that there was a random failure with the instrument cluster warning indicators flickering without warning. The radio and vent controls failed to work for heat and air conditioning, the heated seats had issues, and the steering wheel became extremely hot. The vehicle was taken to the dealer several times and they were not able to provide a remedy. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 14,000.
Incident:while operating vehicle, visual display screen went black (no data).computer attempted reboot and displayed a vehicle phone requires service message.simultaneously, a service air bag and driver seatbelt unbuckled warning visual and audible displayed on the instrument panel and would not shut off. Computer continued to attempt rebooting.history:the repeated rebooting of the computer has been occurring several times a month since it was purchased in june 2013. Three dealer attempts to repairhave failed to correct the rebooting.dealer has not replaced any hardware, reportedly only reloaded software.a search of the internet regarding these issues display page after page of related problems with this vehicle.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
Traveling at highway speed numerous warning messages and warning chimes started to go off. Created distractions to driving and it appears that air bag and seat belts stopped functioning intermittently. Cruise control also failed.vehicle already serviced on all prior recalls two months ago. These issues are new starting on 5/23/2014.dealer appt is scheduled for 5/26/2014. In past, also reported issues with transmission shifting and hvac. Not a well tested vehicle.far too many dangerous issues with vehicle. Hope nhtsa can investigate issues.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes , service brakes, hydraulic) and 14v391000 (electrical system) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
When driving highway speeds steering and maintaining control very hard.computer keeps changing does not stay when set, has to be constantly reset.when parked and running, or over night on restart. When moving also seen things change once.
Vehicle engine light came on - rear windshield wiper started even though switch was off, power steering failed and engine shutoff while driving on city street, horn beeping intermittently whether driving or not. Several messages displayed for about 2 seconds -ecm lost communication and other msgs i couldn't get because they only flashed on the screen.keyfob battery low even though i just put in a new battery.
The contact owns a 2014 jeep grand cherokee. The contact received a notification of nhtsa campaign numbers: 14v634000 (electrical system) and 14v643000 (electrical system). The contact stated that the parts were unavailable for the recall repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Updated 02/24/15*lj updated 6/10/2015
The contact owns a 2014 jeep grand cherokee. While driving 65 mph, "do not drive in park" was illuminated on the instrument panel. The contact pulled the vehicle over to the shoulder and exited the vehicle. The vehicle was towed to a dealer where the failure could not be determined. The vehicle was not repaired. The contact received notification of nhtsa campaign number: 16v240000 (power train). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 24,150. Vin tool confirms parts not available.
The contact owns a 2014 jeep grand cherokee. The contact stated that upon inspection, the gauges on the instrument panel independently reset. The vehicle was taken to the dealer for inspection and they stated that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the vehicle was not included in nhtsa campaign number 13v483000 (electrical system , electronic stability control , service brakes, hydraulic). The failure mileage was 4,800.
On 3/27/14, my brand new 2014 jeep grand cherokee spontaneously burst into flames and almost got in my face.after smelling and seeing smoke, i pulled over into a dirt parking lot at a business and the dashboard of my new vehicle burst into flames, after i heard a "woosh."a lady from the local business came running out of the business with a fire extinguisher and i was able to shoot it into the holes that were once the heat vents to kill the flames.the dash was buckled, the windshield blackened, the gauges melted, the roof lining gone, the visors melted, and the inside covered with co2 and smoke damage. I suffered smoke and co2 inhalation and my clothes were ruined, but i am lucky to be alive!the dealer refuses to help me....updated 09-10-2014 updated 11/7/2014
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.updated 03/24/15*ljupdated 9/26/2017
The contact owns a 2014 jeep grand cherokee. While operating the vehicle, the speedometer displayed an inaccurate speed and displayed speeds much higher than the speed the vehicle was actually traveling. The failure was not diagnosed or repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 55,000.
During a vacation trip, we parked the vehicle in a remote mountain road turn-out area to take a scenic photo.returned to vehicle, started the vehicle; however, no matter how many times and what methods were used, the transmission would only pop-back into park.on safecar.gov, i noted previous 2014 jeep cherokee complaints concerned with the transmission popping only into neutral; but, for us it was popping only into park.the towing company did over $3,000 worth of front-end damage to vehicle in attempting to tow it while the transmission was frozen in park.on the same trip, the dashboard controls would go completely dark on an apparent infrequent random basis.we also noted cruise control acceleration problem with unexpected and or apparently random uncontrolled accelerations beyond driver's expectations or immediate control.both of these which frightened us.another strange thing we noted waswhen the transmission changed gear (primarily in lower gears), the vehicle jerked in a rough manner beyond what we have experienced in any other modern vehicles.
Takata recall when i press the start button in the jeep it hesitates to start. Sometimes have to do it couple times, then it shifts funny when you press on gas like it doesn't get enough power.
The contact owns a 2014 jeep grand cherokee. The contact stated that he experienced several failures with the vehicle. While driving various speeds, the contact heard knocking and banging sounds coming from the engine without warning. The check engine warning indicator eventually illuminated after the failure persisted for some time. The contact drove the vehicle to port jervis chrysler jeep dodge (131 kingston ave, port jervis, ny 12771, 845-856-6211) where the transfer case was replaced; however, the failure continued. The transmission was ultimately replaced twice by an independent mechanic. Also, as the contact was closing the rear hatch, the contact noticed smoke coming from both license plate bulbs. The contact immediately shut off the vehicle and removed the bulbs from their sockets. The contact called an unknown dealer to have the bulbs replaced and was given a quote of $250 per bulb. The light bulbs had not been replaced. Also, when the contact activated the cruise control, the cruise control continued to function even when it was attempted to be disengaged. The contact had to place the vehicle in neutral in order to disengage the cruise control. The contact also experienced several other failures with the vehicle, including other electrical, engine, and suspension failures. The manufacturer was notified of the failures and stated that there was one recall on the vehicle. No further assistance was offered. The vehicle had not been repaired. The failure mileage was 40,000.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 14v643000 (air bags). The contact stated that the part was not available within a reasonable timeframe. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact had not experienced a failure.
Message on nav screen says "vehicle phone requires service"dealer does not understand the problem and cannot repair.image on rear view camera flickers (dealer cannot understand).
The contact owns a 2014 jeep grand cherokee. While driving various speeds, the service shifter warning indicator illuminated. The vehicle was taken to stockton dodge chrysler jeep ram (located at 3333 auto center cir, stockton, ca 95212, (209) 956-1920) to be diagnosed, but a failure code could not be located. The vehicle was not repaired. In addition, while driving on the freeway, all the warning indicators on the instrument panel intermittently illuminated. The vehicle was taken to lodi chrysler dodge jeep ram (located at 1255 beckman rd, lidi, ca 95240, (209) 263-3999) where thirteen codes were found, but not a failure code. All thirteen codes were reset. The vehicle was not repaired. Also, while driving, the vehicle stalled, the check engine warning indicator illuminated, and the windshield wipers operated independently. The vehicle was able to coast to the side of the road and was towed back to lodi chrysler dodge jeep ram. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 63,000.
My 2014 jeep grand cherokee has been a complete nightmare to lease.i am a returning jeep customer and this is my 5th chrysler leased product.this all started only one week (september 2013) after leasing the 2014 grand cherokee with the entire dashboard going black.because of this i was not able to drive it for over three weeks and at that point there still was not a fix.the dealer and service dept (dick scott dodge) were not helpful at all regarding this matter.finally i switched to golling and the service manager quickly researched the issue and ordered a new part.thank goodness for golling!!chrysler's case manager was useless and never resolved the issue!the recall was not issued until december.since this time i have experienced a complete transmission replacement as well as 5 recalls all in the first year of leasing.to say i am disappointed is an understatement.i do not trust this jeep at all and will not be leasing another one.i am just so glad that i only have a little over a year left on my lease.this product has been a huge problem.i am always questioning the safety of this jeep when i put my two young children in it.i have never had 5 recalls on a leased car and i have been leasing for over 17 years.
Shifter doesn't work.car wouldn't shift to park and the car engine wouldn't shut off
When i turned my vehicle on this morning the instrument cluster showed warning lights for the engine, emergency brake, airbags, abs and electronic stability control.i also got separate messages saying to have the airbags, abs and electronic stability control checked.the speedometer would not work when i started driving nor would the odometer.although it doesn't appear that there is anything actually wrong with the car, this is obviously a safety hazard since i cannot tell what speed i am driving at.will be bringing the car in to the dealer to get the issue sorted, but wanted to file a complaint in the hopes that a recall occurs (it appears as though i am not the first person this has happened to).
While traveling at high speed or low speed for no reason vehicles gear shifter selects neutralon its own. Also problems with vehicle instruments display, displaying various faults with vehicle. After vehicle comes to a stop and vehicle restarted problem disappears then reappears a short time later. Now taken back to dealer for them to repair vehicle. Still waiting after two weeks for chrysler to repair/supply new parts.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes , service brakes, hydraulic) and 14v391000 (electrical system) however, the part needed to complete the repairs was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs to be performed. The manufacturer was made aware of the delay. The contact had not experienced failure.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 14v634000 (air bags, seat belts). The parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v391000 (electrical system) and 14v643000 (air bags, seat belts); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The shifter problems have been well documented but i read about the proposed solution and from my experience that will only fix part of the problem.unless the driver is paying close attention the vehicle may not be in park. But it is also very easy to shift from park to neutral. The near miss i had was leaving a parking lot that had an incline to a very bust street. I thought i was idling to the ease of the street but i was actually in neutral. When i let off the brake to pull onto the street the car rolled into oncoming traffic but obviously did not excellerate when i hit the throttle. Scrambling to get the car in gear it took a few prescious seconds to realize you have to push on the brake in order for the transmission to shift. Too much to think about in those circumstances. The shifter is going to get others killed unless a complete new system is installed. This car has many great safety features but in many cases there just isn't enough time to react. I'm a 40 year experienced licensed driver with class a cdl. A driver should not have to concentrate on the shifter. It should be a natural motion. This is a ticking time bomb that must be repaired or it will cause more accidents and deaths. Please keep in mind that an alarm that tells the driver the car is or is not in park will only fix part of the problem. I routinely find myself in the wrong gear. Jeep is trying to find a cheap way out that is just not going to work.
The horn and rear wiper began to go off automatically along with the console screens flashing resulting in the vehicle turning off at a stop light. After getting it started back up, while on the freeway (70 mph), the horn began honking on its own again and i was afraid the vehicle would turn off on the freeway resulting in a potentially disastrous situation so i exited the freeway and carefully proceeded to the jeep dealership where after a few days they diagnosed it with a faulty total integrated power module (tipm). It was apparently not covered due to the fact that i had approximately 38k miles, instead of 36k of below. How can an electrical system fail due to "normal wear & tear"? i feel this should have been covered under warranty instead of becoming an out of pocket expense for me. I'm nervous about driving my vehicle even after the tipm was replaced; it doesn't feel the same.
I have been leasing a 2014 jeep grand cherokee for roughly ten months.throughout that time, i have been notified at least three times of active safety recall notices for my vehicle.my vehicle shows computer modules broken which as a result has disabled my air bags.in addition, my vehicle has a safety recall for a brake booster and now an inoperative vanity lamp which may cause a fire.my vehicle is entirely and completely unsafe to drive and chrysler jeep is not taking the appropriate immediate action to rectify this event.i am being forced to drive a vehicle with possibly deteriorated brakes, and disabled air bags.
Nolow battery warning light, only show a warning if alternator is bad and not charging battery. Thus, car can stop without warning due to low battery because ofwear and needing replacement- without warning. When this happens, everything in car works on electricity can cause a very bad accident if stops in traffic. Also, with no key override when the car electrical module will not read to the key fob if you are in or out of the car you can not open doors or windows or turn on or off anything, if doors/windows locked when this happens this is very dangerous-no way to get out or in. If stuck in the desert without help and car module stops picking up key fob one is sol. Lots of complaints online. Very unhappy with the fact that chrysler creates recalls only for a select fewwhen they know that they continue to use the same faulty technology on most of their cars they build. My rear door module stopped working and i had to replace it and it cost me over $500. When going online i see that chrysler had a recall for this problem for older models but would not cover the newer years although they used the same faulty technology on them as well. Fortunately, i had just parked my car in the garage and did not lock the doors so we could still get in it and have it towed.
Car will not start, told issue with independent power distribution module failure. Told there are recalls but not on my vin. Reading issue could also cause vehicle to stall if issue occurred while driving. Did have power train recall done and was told could be related.
I was driving to work today and all of a sudden i smelled a burning smell in the front of my car and all the lights lit up on my dash and my digital speedometer started going up and down in speed but i was not going any faster or slower. This is not the first time i have smelled something burning in my jeep. I had it in for service on 5/515 and it was there until 6/8/15 for these same kind of problems. All my dealership keeps doing is flashing the software and telling me it is fixed. I no longer feel safe driving my jeep grand cherokee. I have had so many electrical problems that are not getting fixed. My transmission takes so long to shift gears and sometimes gets stuck in neutral while i am driving, my tires constantly feel like they are slipping and i do not feel like i have complete control of the vehicle because of it. I have a six year old child that rides in my jeep everyday and i do not feel safe putting them in it. I have tried to call fca and they refuse to talk to me or help me with a resolution to these problems. I just want to feel safe when i am driving and also to feel safe putting my child in my vehicle and at this point i do not feel safe in my grand cherokee anymore and it is a shame.
On 12/23/2020 at 6:00am i was driving on long point road when the vehicle completely shutdown - all electrical, engine, lights, breaks, etc. I was driving at approx. 30mph heading towards a round-about when everything shutdown. The loss of power resulted in not being able to slow down. Luckily there weren't any cars in the round-about when i entered. However, it was a rather tight round-about and was not able to make the turn and i went over the curb and drove straight through the middle of the round-about.. The car restarted after about 3 seconds and the check engine light came on. Once the car restarted, acceleration was extremely limited. I continued to proceeded down long point road until i could pull off. About 1-2 minutes after the first power failure, another power failure/complete shut down occurred. The second power shutdown lasted about 5-7 seconds and turned back on. I immediately pulled off and shut the car off and let it sit for several minutes. When i restarted it, the check engine light was on, but went off after several hours.it's worth noting, i just received the ecodeisel software updated (i think v7). This update was performed on 12/21/20
The contact owns a 2014 jeep grand cherokee. While driving 20 mph, the battery saving mode warning indicator illuminated and the vehicle stalled. The contact noticed a burning odor and saw smoke under the hood of the vehicle. A dealer was not contacted. The vehicle was not taken to be diagnosed or repaired. The vehicle was included in nhtsa campaign number: 17v435000 (electrical system). The manufacturer was contacted and provided case number: 34480485. The approximate failure mileage was 23,000. Alternator failed-smoke and burned wire updated 9/26/18
The contact owns a 2014 jeep grand cherokee. While driving, the steering wheel jerked inadvertently. The contact heard a screeching noise coming from the wheels and the wheels began to adjust inadvertently. Also, the windshield wipers and the blinkers malfunctioned. The traction control activated and the steering wheel started to turn without warning. The contact stated that the check engine and traction control warning indicators illuminated. The vehicle was taken to pollard jeep (located at 5075 east pearl pkwy, boulder, co 80301, (303) 447-8187) where it was diagnosed that the steering column control module needed to be replaced. The vehicle was not repaired. The contact referenced nhtsa campaign number: 14v636000 (electronic stability control). The manufacturer was not notified of the failure. The approximate failure mileage was 55,000.
My jeep was experiencing intermittent electrical issues similar to those many have already complained about. The dashboard lights would shut off or illuminate, etc.the one day it just would not start.we got it jumped and took it to an auto parts store where i was told that the alternator was not charging the battery at the appropriate voltage and to take it to the dealer. I took it to the dealer who inspected it and ended up fixing the alternator under an open recall.less than 1 week later, the jeep would not start again.after getting another jump start and taking it back to the dealer, i was told that nothing was wrong with it.after my insistence they kept it overnight and sure enough that next day the car would not start.they then told me it was not the battery or the alternator but replaced the battery anyway, charged me $212 as i am just over the warranty period and sent me on my way.4 days later, my jeep car would not start again.i was able to jump start the car, but it would die when i put it in drive.roadside assistance tested it for me and again told me that the alternator is not charging the battery to the correct level.i then had to have it towed back to dealer.it's at the dealer now.for the last two days i was told that they don't know what is wrong with it, then they replaced the alternator again and it still had the same problem.they are now looking at the wiring and want to charge me for it and they claim it isn't related (although they don't even know if this is really the issue).it all seems very related to me.during the month of august, my jeep has been at the dealer for 9 days so far with no resolution.
I have a 2014 jeep grand cherokee srt. I was at a stop light in the turn left lane. Once the light changed green i pressed accelerator and while turning all power cut out on the vehicle. While in traffic i coasted to the side of the road. The vehicle restarted after i can to a full stop power appeared to come back on and i pushed the start button with foot on brake.second event happened 9/10/14 again i was in the left hand turn lane (different street) and when light changed i pressed accelerator and while starting the turn all power instantly went out rendering the vehicle totally disabled in traffic. Once i got it into a safe spot i called and tried to have it jump started. This did not work at all. Total power failure no response and had to be towed to dealer. Very dangerous situations.
Dashboard cluster, and tail lights flickers on and off while in locked or unlocked mode and with vehicle turned off, and stationary. With or without the fob key near, and the car does this until battery dies. It has been at the dealer 3 times, new battery still the same issue.
The contact owns a 2014 jeep grand cherokee. While driving 30 mph, the vehicle decelerated rapidly and there was a high pitched noise coming from the engine. The contact noticed a burning odor inside the vehicle. In addition, the battery voltage warning indicator illuminated without warning as the vehicle continued to decelerate. The contact exited the vehicle and contacted aaa roadside assistance, but the battery could not be tested because it was located under the front passenger seat. An unknown jeep dealer in hattiesburg, mississippi was made aware of the failure and stated that there was no recall on the vehicle. The manufacturer stated that the failure was being investigated and that nhtsa campaign number: 17v435000 (electrical system) may expand to include the contact's vin. The failure mileage was approximately 60,400.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system) and stated that the part was not available for several months. The dealer did not give a specific date when the parts would become available. The manufacturer was notified of the issue. The vin was not available. The contact had not experienced a failure.
After starting vehicle, driver smelled smoke, but did not know the source of smoke. (driver thought it might be something burning in the neighborhood.) by the time driver had driven 2.2 miles on city roads (at speed <40 mph), smoke began billowing from the usb port on the front dash. Driver pulled over on the shoulder of a city street. The front dash around usb port was now glowing orange. Driver turned off vehicle, tossed a cup of water onto front dash in area of usb port, exited vehicle and called 911. Police and fire personnel responded. First responders said water extinguished fire. Vehicle owner called local jeep dealer, who said in the case of fire to call jeep customer service at 1-800-992-1997. Local jeep dealer suggested the owner also call owner's insurance company. Jeep customer service assigned a case # and said owner would be contacted in 2-3 business days. Owner had vehicle towed to local jeep dealer. Jeep fca sent a 3rd party investigator to inspect the vehicle. 21 days after fire incident, jeep fca issued a letter to owner stating, "in the absence of any substantiating evidence indicating that the cause of the fire was attributed to a condition existing in the vehicle when it left our manufacturing plant, we find it necessary to deny responsibility in this matter."
Jeep alternator failure, matches description in alternator important safety recall p60 / nhtsa 14v-634 and matches dates for vehicle recall in new safety recall advanced communication ' t3607112017 for jeeps prior to july 2014, my build date aug 2013.while driving jeep, battery warning light, then jeep engine died while driving, several alert lights flashed and vehicle electrically died, doors locked, windows locked, no start. Would not accept aaa jump. Dealer says safety recalls not applicable to my vehicle - yet alt type (bja) is described in your safety recall, description of what happens matches, and vehicle quit operating while in motion.
I started my car and the entire instrument cluster would not display on the screen. I could put the car in gear and drive it, but there was no speedometer etc. I turned the car off and on, but the problem persisted for about an hour, when the display suddenly began to work.
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving at approximately 55 mph, the instrument panel lights failed and the vehicle stalled. The vehicle was restarted after several attempts. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 17,000.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact was concerned that the air bag would deploy in his face. The vehicle burned oil continuously and there was blue fumes coming from the rear of the vehicle. In addition, the horn sounded and the hood latch failed. The dealer repaired the vehicle. The brake master cylinder protective plate was repaired under nhtsa campaign notification p67. The fuel door mechanism was fractured and the dealer repaired the vehicle. The dip stick was not replaced. A grinder was marked for a new factory dip stick. The contact also stated that the dealer placed too much oil in the vehicle. When the vehicle was new with less than 200 miles, the instrument cluster failed and the contact could not see how fast the vehicle was driving. The vehicle was taken to the dealer who diagnosed a short circuit in the sun visor wiring. The vehicle was repaired. The contact also stated that the locks unlocked on their own. When the button was pushed on the key fob to open the rear tailgate, it would not respond. The manufacturer was not notified. The approximate failure mileage was 11,351.
The contact owns a 2014 jeep grand cherokee. The contact stated that the automatic brake warning system would automatically activate. The failure occurred over twenty times while the cruise control was not engaged. The contact reached out to the dealer for diagnostic testing. The dealer was unable to diagnose the failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 5,000.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v391000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Dashboard lights turn on and off, windshield, steering wheel, gear lever, truck slows down, and service shifter
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Driver seatbelt does not retract to tighten on driver while driving or stationary. Serious safety issue! additionally, none of the controls on the right side of the steering wheel work ever; cruise control, park assist, lane departure warning, etc.
This incident regards the t-36 recall issued by fiat/chrysler, which involves 2012-2014 jeep grand cherokees (among others), and "affects vehicles equipped with electro-hydraulic power steering systems, 5.7l or 3.6l engines, and 160, 180, or 220 amp alternators. In those vehicles, nhtsa says that the alternator may fail without warning." during june 2018, my 2014 jeep grand cherokee (summit trim), experienced sudden alternator failure while in motion on a highway. The alternator started to smoke, and by the time i had reached my destination, there was grey smoke barreling out of the hood of my car and the battery was completely dead. The jeep had to be towed to a nearby dealership for repairs. In addition to the alternator and battery replacment, the tensioner, idler and serpentine belt had to be replaced due to undue strain placed on them by the alternator failure.the incident that occurred matches the description of the t-36 recall. Additionally, the year, make, engine size, and amperage of the alternator all match the description given in the t-36 recall. However, the vin number for my particular jeep did not appear under the recall, and therefore, jeep/chrysler would not repair my jeep under that particular recall. They did fix the jeep, but at my cost (the owner). I 100% believe this an oversight by jeep/chrysler (or maybe nhtsa) and should be remedied immediately. I do believe there are other jeep owners that are unaware of this issue, due to the lack of notification by jeep/chrysler, and will experience the same issue, which could cause an accident and lead to injury. Please review the details of my jeep vin and why it was not included in the t-36 recall. If this happened to my jeep, then i imagine it will happen to others. Fortunately, i was not injured, but others could be injured who are unaware of this issue.please contact me with any questions.
The contact owns a 2014 jeep grand cherokee. While the vehicle was parked, an unknown chime was heard and the battery warning light illuminated. The vehicle lost power, but was able to restart. The vehicle constantly lost all electrical function. The vehicle was taken to the dealer where it was diagnosed that the alternator failed and needed to be replaced. The vehicle was not repaired. The vin was not included in nhtsa campaign number: 14v634000 (electrical system). The manufacturer was not notified of the failure. The failure mileage was 21,000.
Lights keep flashing intermittently and blind spot monitoring system works intermittently. These are safety hazards.
Complete electronic and communications failure of instrument panel from unknown electrical shortage resulting in loss of control over transmission shifting and most control switches like windshield wipers, turn signals, emergency flashers and brake warning like is on that i believe indicated no abs. Experienced this problem many times driving on i-75 in michigan and ohio.very dangerous situation while on the road without any prior warning.initial warning is "service shifter soon" followed by "no bus".after multiple trips to the fca dealer, root cause not identified and more fix to date.suspect the electronic shifter malfunctioning but no help from dealer service department.reoccuring problem for the past 9 months.current mileage is 79,000 miles with vin # (xxx) 2014 jeep grand cherokee.no accidents or aftermarket add on work ever.i fear for my safety driving this vehicle to florida for retirement on 1-25-2019 through 1-29-2019. Again, no resolution from golling chrysler or from fca star case #57876853. I fear this vehicle is not reliable at this point for short or long distance driving. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).*cw
Every indicator on my dash was on and my speedometer didn't work. Brought it into [xxx] where the problem was not fixed. It was in the shop again 2 weeks later for the same issue and also to service the abs system. Today my check engine light is on and the car is shifting hard and hesitating, clunking as it switches gears.information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2014 jeep grand cherokee. The contact received a notification for nhtsa campaign id number: 14v634000 (electrical system) and 14v643000 (air bags, seat belts) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The headrest active restraint on my jeep driver side seat deployed for no reason.the clips that hold it in place broke off.the vehicle was running parked in a parking lot with no one sitting in the drivers side seat.
I am currently leasing a 2014 jeep grand cherokee - the lease started in may 2013. Since driving the car off the lot i have had constant problems with the radio/navigation/bluetooth and back-up camera - none of them work 90% of the time. The car often wont turn off even after turning it off (ie radio wont go off headlights wont turn off). I have taken the car in twice for repairs and the problems are no better. I have 2 other friends with the exact same car and the exact same problems.
Received 2nd notice of recall for sun visor wiring -p36/nhtsa 14v-391contacted the jeep dealership 3 times and each time they stated i'm on "the list" to be called when the parts come in. According to my last conversation with them, they stated "there is no list"!why am i getting two different stories and why am i wasting my time?dealership does not know how to treat their customers or are not correctly informed as to the guidelines of how to process recalls. I'm beginning to rethink my next purchase!
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 17v435000(electrical system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
I received an over the air update for my vehicle, which i began to install. The installation failed, and the next time i got in my car many things were wrong, some of which are a major safety concern to me. When i place the car in reverse the backup camera should come up and the mirrors automatically redirect downwards. Since attempting to install this update, sometimes these things don't happen at all, or have a long delay (others it works as it should). Other times, the backup camera and mirrors will stay on as if i am still in reverse well after i begin driving the vehicle, which makes it impossible for me to use the side mirrors and is very distracting and dizzying seeing the backup camera while driving. Additionally, the gps has been impacted and often has me on a different road and announces a speed limit incorrectly. I can not find a way to stop the voice from announcing the speed limit while i'm driving. In addition, my bluetooth, presets and usb connection all stopped working. Again, all of this was working 100% until this update that was sent to my car. I believe the fact that this update was sent to my car unsolicited and resulted in these issues with the backup camera, mirrors, gps and speed limit confusion are all safety concerns and seem like something that would be worth reviewing for a potential recall. Fyi, i did take this to the dealership and was told my only solution was to completely replace the radio and computer at an out of pocket cost of $2,400.
The "service gear shift" warning has appeared while the car is in motion (6 times) and while parked (1time) and the transmission feels like it is starting to slip and will gear down while driving.the next thing that occurs is the wipers will start on their own and can not be turned off.after the wipers are triggered then the next message will say "until you reach a desired location you may not be able to shift again until serviced".next another random message will appear and then the screen will go blank.this includes all digital functions of the dash.such as speedometer, fuel gauge, tachometer, etc.service engine warning lights are the only thing that will appear.the last time this happened on aug. 2, 2019 the car would not allow me to shift into park or turn the car off. I had to put on the emergency brake and get under the hood where the fuse panel is located and pull the ignition fuse to disable the car.we have officially been to byers chrysler llc. 7 times and have an ongoing communication case with a corporate jeep care associate. We have mutiple videos that can be seen of the actions of the car.three times the car has been returned to us with nothing done except clearing the error codes it generates while this occurs.it is unsafe to drive and is now at the point where it will not safely park and turn off.the image i am including states the the car should be shut off to engage park but it will not allow me to this. I have to pull the fuse while the car is still in gear and running with the parking brake on.this is as unsafe as it can get and there is no clue why this is happening.we have currently spent $1600 to fix the problem and have had no remedy.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 17v435000(electrical system) and stated that the part was not available within a reasonable time frame to schedule the recall repair for months. The dealer (rockettown chrysler dodge jeep ram, 1221 n h st, lompoc, ca 93436, (805) 617-3000) was unable to verify when the remedy and parts would be supplied from the manufacturer. The manufacturer was contacted to determine when the remedy and part would be supplied to the dealer. The contact was not experiencing a failure. Parts distribution disconnect.
The contact owns a 2014 jeep grand cherokee. When the vehicle was started, the navigation screen was blank and a blue color. When the push button start was initiated, the contact had to make numerous attempts to ensure that the vehicle was on or off. The contact had not experienced any failures until the vehicle was repaired for a manufacturer's recall. The dealer was notified of the failure several times and had not provided a solution. The manufacturer was notified of the failure. In addition, the engine raced several times. The recall details were not provided. The vin and failure mileage were not available.
The contact owns a 2014 jeep grand cherokee. The contact received a notification for nhtsa campaign number: 14v391000 (electrical system) and stated that the part needed was unavailable to perform the repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle stalled without warning. The vehicle was able to restart. The contact mentioned that the failure progressed to the point where the vehicle failed to restart when the failure occurred. In addition, the service engine warning light illuminated each time the failure recurred. The vehicle was towed to the dealer on several occasions, but the failure was unable to be replicated. The vehicle was also shaking violently and there was a delay upon shifting gears. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 5,500.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system) and stated that the parts needed for the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact leased a 2014 jeep grand cherokee. The vehicle hesitated when making a complete stop and when accelerating. In addition, while driving highway speeds, there was a sudden loss of power and the contact had to coast the vehicle over to the side of the road. The vehicle was parked at the contact's residence and was unsafe to drive. The contact notified two dealers and they were unable to supply the remedy and parts to repair the vehicle. The contact later received notification of nhtsa campaign number: 16v529000 (power train). The two dealers mentioned that the parts were unavailable. The manufacturer was notified of the failure. The approximate failure mileage was 12,000. Vin tool confirms parts not available.
I have been trying to get the p60 jeep grand cherokee recall (alternator diode) repaired since early november 2014.two different jeep dealerships have both said there are no parts available to make the repairs and no estimate for when parts may become available.there is no waiting list.the dealerships advised to just try calling back every couple of months.the fca customer assistance helpline provided the same information and advice.the recall notifies the driver that "the driver will have limited or no detection of the alternator failing, which can result in vehicle shutdown while driving and/or an underhood electrical fire."the fca helpline advised to not drive the vehicle if possible.how can you not drive your vehicle for over seven months? the dealerships advise it could be several additional months until parts are available. How is this an acceptable response to a clearly dangerous situation?
On 8-1-2013 our 2 week old new 2014 jeep grand cherokee when started the instrument cluster would not come on and stayed black. I restarted the jeep and the cluster came on. Then on 8-8-2013 the same thing happened again the instrument cluster went black and stayed off for over fifteen minutes. This is a major safety issue and i am concerned for my wife and daughters safety. I filed a complaint with chrysler yesterday and am calling the dealership today to see what can be done. I just wanted to make a record of this with you as i see online that this is a growing problem .
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign id number: 14v643000 (air bags, seat belts), 14v634000 (electrical system). The dealer was unable to determine when the part would become available to schedule the recall repairs. The contact called the dealer for weeks and was not able to schedule an appointment for both recalls. The manufacturer was notified and was not able to provide a reasonable timeframe of when the recalls would be performed. The contact was not experiencing a failure.
While i was driving down the road the car completely shut down.all power shut off on car.car could not be put in nuetral to move off road. Car would not restart.tow company and chrysler dealership said it was an alternator problem.
My emergency brake light is flashing on my dash board, and it is making a chiming noise when flashing as i drive my jeep. The main issue other than having it going on and off some time a few time a day sometimes not for a week than a few days in a row is that when i am on an open highway with cruise control on doing 70 mph the cruise control will shut off every time it flashes. I fell the this is a safety issue when your cruise controls shuts down without any warning. The dealer has not corrected this issue. I just got a recall notice to day s27/nhtsa 16v-240 to make sure my vehicle is in park and foot brake on. My foot brakes says it is on at 70 mph when it is not on. This happened a lot today on my trip, but has been going on for over a year
My girlfriend was traveling 60 miles per hour down interstate 167 outside of puyallup, washington on monday, december 5, 2016. Winter had finally arrived with a light snow and icy roads. While driving down the freeway the dashboard illuminated and the speedometer stopped responding. We have a very important person in my life, a mom, and a step-mom, that is traveling at the rated speed limit in potentially icy conditions and we have lost all systems to include air suspension, airbag system, anti-lock braking system (abs) , electronic braking system (ebs), traction control.
The contact owns a 2014 jeep grand cherokee. The contact stated while driving approximately 35 mph the speed odometer failed to function. In addition, the entire instrument panel warning indicators illuminated continuously. The vehicle was maneuvered onto the emergency lane and turned off. After waiting ten minutes, the vehicle was turned on and the failure recurred. The vehicle was currently at the dealer for diagnosis. The manufacturer was not notified of the problem. The approximate failure mileage was 2,345.
The contact owns a 2014 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v391000 (electrical system); however, the part needed to repair the vehicle was unavailable. The manufacturer was not notified. The contact had not experienced a failure.
Fca and nhtsa have issued a recall notice that explains that the alternator may fail, resulting in stalling or possibly fire. It has been said that replacement of the alternator is necessary in affected vehicles. This won't take place until 2018 because of parts availability. This is totally unacceptable. The tens, or possibly hundreds of thousands of these vehicles will pose an enormous safety risk for occupants of these vehicles, and other vehicles sharing the road with them. This recall repair needs to be expedited in a much more timely manner. Fca needs to bemade aware of the risks their customers are being exposed to because of the delay in making this repair. I received notice from fca on 7-14-2017, and nhtsa on 10-3-2017.
Dashboard on the car keeps turning on and off by itself draining battery power. Car was taken to dealership for repairs. They looked at it replace the battery for $900 did not fix the issue. The car continues to experience the same problem issue was never resolved.
Uconnectsystem not working properly. It always says that i need to contact the dealership for an upgrade but when i check the uconnect sight, it states that there is no update available. I constantly have to reset my stereo system. The screen is black almost everytime i get into my vehicle.
Purchased 2014 jeep grand cherokee overland on january 1, 2014.engine malfunction indicator light ("mil") engaged on multiple occasions in 1st 6 months of lease. Codes are p035 knock sensor (3 times- 4/4/14, 4/11/14, 5/2/14) code p0520 oil sensor (5/19/14) and car has been at dealership since 8/26 for new unidentified issue also related to mil. Car is also subject to most recent safety recall (vanity light/fire).car is unsuitable for driving with small children.concerned that multiple related issues are part of a larger safety issue.
Whole panel goes blank lose all info for driving brakes seem abnormal does not brake easy. Navigation instrument panels go blank and freeze also car shifter from auto drive to super while driving. 3rd attempt to fix replaced whole cluster but still have the same problem my wife will not drive car anymore due to fear of safety and have children only 5000 miles on it and we cannot drive anymorevery unsafe. Lemon law should go into effect asap.
While driving on the roadway and highway my vehicle will randomly kick itself into neutral and will kill the engine with no sudden warning and or warning lights that there is a problem. The battery will remain on but the engine is off. This has happened on 3 separate occasions since i purchased the vehicle in 2015 more recently this issue began in 2019. After attempting to restart the vehicle it will attempt to turn over the engine but will not start, leaving me stranded in the middle the the roadway. 50/50% chance the engine light will turn on and unknown error. The only way i have been able to move the vehicle is to remove the battery cable and let it sit for 30 minutes resetting the electrical system. Though this is a short term fix. I have contacted multiple jeep dealers in the area and everyone i have talked to has advised me they have never seen or heard of this problem. This is a safety concern loosing all power to my vehicle while driving on the roadway and highway. I fear that this will cause a greater problem to myself and the public if the issue is not fixed. I can see a catastrophe if the problem is not fixed. I took my vehicle into a jeep dealership to have the electrics recall problem fixed a few years ago when i was advised from jeep unknown exact date. This is a liability and lives will be hurt including myself if this problem is overseen. *dt
The contact owns a 2014 jeep grand cherokee laredo. The contact received notification of nhtsa campaign number: 14v634000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
When shifting into drive or reverse or park it is difficult to know you are in the right gear.on multiple occasions i shift from drive into park and the car did not go into park. When i stepped out the car was rolling down hill and almost ran over my foot. This electronic gear shifter is terrible it is difficult to go into and out of gears safely.this is just a poor design and unsafe.
I leased my car from may 9 2013.i have problems with tail gate (trunk ) and rear view cameratall gate unexpectedly opening on the road and impossible to close it. Some times impossible to open tall gate. This problem occurred already few times on road and all my staff from trunk was on theroad.rear view camera doesn't work. Screen turns bluei was in service 7 times since nov 07 2013, but they still did not fix. Chrysler opened case #[xxx] but they do nothing, only are suggesting me to goin service again. Using carbecomes unsafe because the trunk can be opened at any time on road i pay regularly lease and already in despairthey don't not answer to my requests.thank you for your helpinformation redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Sun visor wiringp36/ nhtsa 14v-391dealer has fail to provide new part and fix the problem. They claim that the part is out of stock. Dealer: alberic auto, san juan pr
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, hydraulic), 14v391000 (electrical system) and 14v643000 (air bags, seat belts); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Started 2014 jeep gc and centre evic screen failed to turn on. Contacted chrysler 1-800 number and they had no record of known issues. Searched internet and apparently there are known issues. Went to jeep dealer and they 'had no idea' ... Have only had vehicle 2 weeks ! have booked in vehicle with dealership. So much depends in having that radio/control unit functioning.
A message displayed in our screen that the 911 car phone needed servicing and to contact the jeep dealer.at that point the gps malfunctioned, the front and back defrosters started to function at full speed at 78 degrees and absolutely none of the radio functions were useable.uconnect sent jeep dealer an update for the radio and the update failed.we were told our jeep needed time the radio to be replaced.but we could only get a refurbished radio and there weren't any available.it has been 4 weeks and uconnect informed us that there has been an additional delay on the refurbished radio.we requested a new radio be installed and a rental car provided to us until the radio is fully functioning.we are informed by both jeep dealer and uconnect there is nothing that can be done for us until the refurbished radio becomes available.this is totally unacceptable.a new radio vendor should be used.uconnect is inadequate to service their product in a timely fashion, cannot provide a new radio replacement in stock, and only can offer refurbished radio replacement and cannot give a date when one will be available.we live in illinois but are vacationing in californiaand our car is stuck on 78 degree defrosters.running full speed.no gps or any other features associated with the radio.
Service keyless entry.affecting many jeep gc models.i was left stranded.
The contact owns a 2014 jeep grand cherokee. The contact stated that while attempting to accelerate from a stop, the vehicle jerked and hesitated before moving forward. The contact noticed that the front end of the vehicle started to vibrated. In addition, the contact stated that while attempting to accelerate from a stop, the accelerator pedal was depressed and the vehicle accelerated in excess. The failure recurred on numerous occasions. The vehicle was taken to a dealer multiple times, who diagnosed that the driveshaft needed to be replaced and the computer needed to be upgraded. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 100.
I keep getting a message that states the 911 system needs maintenance.shortly after i started getting that message, when starting my jeep my screen will stay blank for about 3-5 minutes before coming on.when it is blank the vehicle will switch between air conditioning and heat, high fan and low fan speed.when the screen is blank i am unable to do anything.....even using the buttons below the screen do not work.
Electronic gear shiftier not reliable. There is no feeling or sense of proper gear engagement. I sit each day and rev up engine thinking i have engaged drive mode. You never know when you have properly engaged park feature. I have gotten one leg out of car while auto starts moving.this electronic feature is unsafe. Otherwise this is the best new car i have ever owned. No accidents but i am extra careful with this gear shift. I will never buy another care with this innovation. The problem happens at startup and shutdown / exit mode. Scary to exit autoand someone notify you later thatthe auto engine is still running and in neutral. Mode.jerry
The contact owns a 2014 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and nhtsa campaign number: 14v391000 (electrical system). The parts needed to repair the vehicle were unavailable. The dealer was unable to provide a specific date as to when the parts would become available. The manufacturer was notified. The contact had not experienced a failure.
Jeep t36 recall (nhtsa 17v-435) has been open since july 2017 but jeep/fca says parts are still not available.i understand this is a dangerous condition and want to know what other remedies/repairs are available since it has been so long.
Both lights illuminating the rear license plate have blown out. This was discovered during an inspection.the replacement lights are dealer only parts coating over $200 each.
The air conditioner blows hot air in the summer and cold air in the winter. Also, the power locks do not work at times on the driver side door.
Transmission was replaced at approx. 16k miles.other jeep owners are experiencing issues with the transmission.was taken in for service at 10k, 11,658k and now 16k for repair with ultimately replacing transmission; key fob does not work daily - will not lock vehicle nor will vehicle start for a period of approx ten to 15 minutes after being able to get into vehicle - dealership/service continues to indicate they can't duplicate despite my having this issue every day.
The contact owns a 2014 jeep grand cherokee. While driving approximately 20 mph, the "battery voltage low" indicator illuminated. The vehicle was pulled into a parking lot and the driver noticed smoke from the hood. The driver opened the hood and noticed that the alternator was on fire. The driver extinguished the fire. A fire report was not filed and there were no injuries. The dealer and manufacturer stated that there was no recall. The failure mileage was approximately 55,000.
On december 24, 2017 my alternator short circuited and my alternator caught on fire.my car was doing nothing out of the ordinary by delivering christmas gifts to family and friends within a two mile radius.initially when i started the car, it sounded a little out of the ordinary, but no signs of having an issue.i drove less than a mile, and it started to have an electrical burning smell.i parked my car and turned it off, and when i started the car again, the car had a humming sound, and the battery light came on.i drove ten feet and there was smoke everywhere in my vehicle.when i opened my hood, my alternator was on fire.i parked the car, and never drove it after that.i had to have my car towed to kona auto center at my own expense.kona auto center was not helpful, and did not have a replacement part for the alternator.they told me to go and buy one, but if something happens then it would be my fault.they gave me the run around, and i ended up being more frustrated because they would not give me loaner, and kept trying to upsell me to another vehicle.the repair to my car was not a concern of theirs, and they could not give me a window of repair time.being a single mother, and a manager for my company, i do not have time to waste.i ended up trading my jeep in, and nothing was resolved.
The contact owns a 2014 jeep grand cherokee. The contact received recall notifications for nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system). The parts needed to repair the vehicle were unavailable. The dealer did not provide a specific date for when the parts would become available. The manufacturer was notified. The contact had not experienced a failure.
Main lcd screen that shows the speed of the vehicle goes black at random when i am driving and the only way to get it to come back on is to stop and turn off the vehicle and turn it back on. I was stopped by a police officer for speeding because i could not tell how fast i was going. I told him about the display and he was going to tow the vehicle because i did not have an operational speedometer. I have told chrysler about this and apparently it is a known issue and they are working on it!! these vehicles' should all be taken to the dealers and parked and not driven until the defect has been corrected and customers should be given rental cars.
The contact owns a 2014 jeep grand cherokee. The contact stated that the head lamps were replaced more than three times and the fog lights were replaced more than twice due to the light bulbs shorting out without warning. Lithia chrysler dodge jeep ram of concord (4901 marsh dr, concord, ca 94520, (925) 246-2295) retained the vehicle for over three weeks because the part for the head lamps was on backorder. The manufacturer was notified of the failure. The approximate failure mileage was 69,000.
Vehicle shut off during running.
Jeep failed to start for weeks without a jump start.replaced battery twice and alternator once; third battery replacement during 11.15.2017 repairs.total integrated power module (tipm) found to be faulty.safety issues are a major concern, as the tipm is critical for the safe operation of the vehicle.
I bought the vehicle nearly 2 years ago and it has had this problem intermittently. At least once a week, the radio/phone/navigation panel will not start when the car does. So i have no heat or air conditioning, no back up camera, no radio, no handsfree phone. This situation usually lasts about 5 minutes but eventually will start. I have not been to the dealership to see about it so i don't know what it is. But this has the potential to bevery dangerous for me. I am a realtor and i've put 70k miles on my car in the past year. I am in it all the time and i need these features to work. I bought this particular vehicle used and i love everything about it, except this. Please do a recall on this feature. I'm not the only person that has had these problems.
I purchased my used 2014 jeep grand cherokee from jt's chrysler & jeep in lexington, sc on may 27th, 2017.sometime a few weeks later in june, we started having issues with our radio and touch screen panel. It did an automatic update by itself (screen said to keep vehicle running for 15 mins to complete) and now it will not save any presets that we try and save to it. The volume to the radio works fine some days, other days, we cannot get the volume to work on the radio at all...or worse, sometimes it will let us turn the volume up some and then we cannot get it to turn back down (causing issues when i need to hear things outside of the vehicle) until we power the ignition down. It has affected the navigation and speakers to some degree already and we have taken it back to the dealership twice to have it looked at with no resolution.they have told us they tried a "flash update" but it still has not helped.we constantly get an error message stating "vehicle phone needs service".i did some research after our last service appointment and realized there was a recall on the radio's for this model and year jeep for the same issues we are having but, i do not see our vin # listed in the recall. I am looking for someone to shed some light if possible on how we can go about getting this resolved. Thank you!
Hard shifting in low heats and also on the highway trying to pass another vehicle the my jeep hesitates before it accelerates and starts to function properly again. Keep dealerships have replaced transmission 2 times since i purchased the vehicle. Also have some multiple software updates and issue still persists.
The total integrated power module has begun to fail resulting in delayed or no engine turnover when ignition button is pushed while parked (although remote start on key fob works fine, battery is fine and starter is fine), driver seat moving on its own while driving on highway, headlights failing at night while driving on suburban streets, etc.
The contact owns a 2014 jeep grand cherokee. While driving 30 mph, the low beam headlights became inoperable without warning. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 28,000. The vin was not available.
Electrical stops working, software malfunctions of computer. Shuts off or shows service for 911 phone. Power steering doesn't work and brakes are hard and flutter.
2018 - "service shifter" message pops up.over $1000 i had to pay to replace it as it was just outside of warranty time.past few years, in cold weather, the suspension creaks and cracks noises.just yesterday, february 2019, less than 5 years old, "service air suspension immediately" pops up on my way home on interstate.very bumpy ride all the way to my local dealership.i feel i was lucky when i made it, as the tops of the rear tires were angled inward.apparently, one air suspension "bag" blew out.this resulted in the pump/compressor burning out.having to replace both bags at the same time and the pump, over $4,300 repair for something no fault of my own and for something that should only happen in cars that are much older in my opinion.looking online, appears to be many complaints about this.will jeep address this issue and maybe "recall" this system so we can be reimbursed?i am about to switch brands as soon as i get this one out of the dealership service dept and anyone else i ever come across who wants to buy a jeep, i will tell them the horror stories from my current overland, my previous overland, with its 2011 model issues, and my unlimited wrangler issues before that.i don't hear any issues like these from friends and family with other brand vehicles.
Complete electrical failure resulting in vehicle stall. In motion on a city street heading straight. New battery.symptoms very similar as described in recall #274559
2014 jeep grand cherokee. Consumer writes in regards to recall concerning sun visor wiring. *tgwthe consumer was unhappy with the amount of time, it will take to perform the recall.
Fuel line issues (evap code is being thrown)code 'service shifter' and the prnds flashes. As i acceleratethe car won't shift past 1st gear. I turned the car off and back on, the same shifter memo was on the screen accompanied by 'service transmisson'. I was not able to go more than 30 mph with the rpm at about 4,000. I was on a city street.
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle was not downshifting from 3rd to 2nd or to 1st gear. If the vehicle were shifted manually or from a complete stop, the vehicle would shift intermittently. The vehicle was taken to the dealer where the mechanic informed that the failure was commonly experienced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 4,000. The vin was not available.
Shortly after starting vehicle and driving at approx 10 mph, check engine light came on. 30 seconds later check engine light started flashing and misfire was felt, car began to shudder. I pulled over, turned off and restarted, again flashing check engine light and shuddering. Vehicle was towed to dealer, who also felt misfire on cold start next am and codes confirmed misfires in multiple cylinders. Dealer inspected engine but found no issues. Next day, car operated normally. Approximately 1-2 weeks later, on starting vehicle entire instrument cluster lit up, with check air bag warning and lights indicated abs failure and ecs off. Car drove, but i subsequently realized speedometer did not work, it was very frightening to drive on highway without knowing my speed. After restarting check engine light remained on, but vehicle functioned normally. Was going to bring back to dealer, but check engine light went off after about 6 drives. These issues are very worrisome and i feel uncomfortable every time i start the ignition.
I have had this suv for almost one year. On multiply instances i have thought to have put this truck in park, but it has either gone into neutral or reverse. It comes with an electronic shifter. Because it is electronic it has the same position in any and all of the four desired gears. Further complicating the process of making sure the truck is in the desired gear is that the only way to tell what gear you are in is by an illuminated shifter with letters p r n d/s ... When it very sunny or you have the sunroof shade open it is even more difficult. Having the sunroof open on a sunny day(different than just the shade open) it is almost impossible!!i believe something tragic will occur eventually if this not corrected. It wont with me because i am very aware of the situation. But someone somewhere will not be as aware of it as i am! i have the same truck in 2009 and it does not operate in that method. I do not know how many other vehicles operate manner but i will not be buying another one and thought others deserved this information.
The contact owns a 2014 jeep grand cherokee. While driving approximately 60 mph, the warning indicators illuminated and the brakes engaged independently. The failure recurred multiple times. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 19,000. The vin was not available.updated 7/29/15
Vehicle was in motion on a highway when "service shifter" warning came on. Lights on shifter go on and off randomly while parked and in motion on highways, city streets. Shifter gets stuck between gears, shifter light reading gear reads differently than dash panel gear, ex. Shifter is put in drive (d) and dashboard reads neutral (n). There are delays in shifting between gears and beeping sound comes on. When putting vehicle into park and it will not read it, creating a stall in the process, and having to move shifter in different gears before it will start to read gears again. Vehicle has thrusted forward after putting into park while a beeping noise is going off. Shifter has not wanted to go into park, or reverse and instead goes into neutral. When shifter has been put into park the engine has made an acceleration noise. Shifter has been erratic and non-consistent, creating fearful and unsafe operating issues.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign id number: 14v154000 (service brakes , service brakes, hydraulic) along with 14v391000 (electrical) and stated that the parts were not available for months. The dealer did not give a specific date when the parts would become available. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 17v572000 (service brakes, service brakes, hydraulic) and 17v435000 (electrical system). The contact received the interim recall notice several months ago. The dealer (anchorage chrysler dodge jeep ram center, 2601 e 5th ave, anchorage, ak 99501, (907) 276-1331) was unable to verify when the remedy and parts would be supplied from the manufacturer. They estimated mid april of 2018. The interim recall notice did not give a specific date for when the remedy and repair part would become available. The manufacturer was contacted. The contact was not experiencing a failure. Parts distribution disconnect. Vin tool confirms parts not available.
The contact owns a 2014 jeep grand cherokee. The contact stated that upon inspection, it was found that there was water in the battery compartment. The vehicle was taken to the dealer where the failure was confirmed. The vehicle was repaired. The manufacturer was contacted about the failure. The failure mileage was approximately 400.
This morning5/16/16i turned my grand cherokee on,proceeded to drive to work, i feltthat the car was not changing gears, it hesitates and the engine light came on an off,after driving about 4 miles the car stoppedand went into neutral withoutme changing gears.this is not the first problem i have since i purchased this vehicle. It has been at the dealer more than onetime for the same problem, which include:self-accelaration while driving, stalling inhigh way, and few other recalls from the company. It has been a night mare since i purchased this 2014 grand cherokee, one problem after the other! more than dissapointed with this car.
Driving down interstate when on vacation away from home, and message about exhaust filter full came on.message instructed to drive at highway speeds which i had already been doing for hours.suddenly a red lightening bolt symbol appears on dash with message stating to service throttle body.vehicle suddenly dropped into 3rd gear and decelerated suddenly with no warning.limited control of vehicle speed to under 20mph in traffic flow that was greater than 70mph.vehicle towed to dealership for repair.vehicle returned only to have same incident occur again around june 9th.this time it was taken to local dealership who insist the error message was due to the wrong oil installed while the vehicle was in the shop for this same problem a week earlier.dealership says it won't happen again.now on july 1, the same problem happened again.no warning.the electronic throttle control light came on, and the vehicle decelerated suddenly from 50mph to 5mph in heavy traffic.will schedule to have vehicle towed to dealership as it is not safe to drive.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure.
I had reached into the storage and outlet trey in the center counsel while going down the highway. My jacket sleeve apparently hit the gear shift and bumped it into neutral. When i realize what was happening i had to apply the brake and push the button on the gear shifter to return it to drive. I reach in this storage tray many time a day and have had this happen before, just not going 70 mph on a highway. If this stick is highly programmable, why can it not be programed to require me to push the gear shift button to change from drive to neutral?? this is dangerous and distracting when driving. Their is not much room for your arm to reach over the shifter to retrieve items in the trey.
On feb 10th 2017 while driving to work the car lost its power in the middle of the highway, abs failed, power steering failed, and every indicator on the dash board lit up. When the car finally stopped, car shut down while it was in gear. After further inspection at the jeep dealership, it was determined that alternator was at fault and caused the car to stall and electronics to fail. Costing $1,600 in repairs
My vehicle make and model is under recall for p67 but for some reason my vin was not included but the person i called at chrysler said it should have been and told me file a complaint with you to try to help me.i am a caregiver with this one vehicle for my mom who is handicap and 81.i had no choice and had to take her out to the dr for a flu shot and my seat belt is broke and i cant use it and airbags disabled due to seat belt broken. I had to stop fast and pulled my neck 11/30/20..please help us get under this recall.p67.i don't have the $ to pay 1,000 to get it fixed when i should have been under the recall with the other 2014 jgc at same mileage when it went out. How did my jeep get missed for this recall?please investigate and help me. I know how have a hurt neck.no protection at all. The seat belt broke when i got in my car weeks ago.i was not in motion and i felt it get loose when i got in.iit was on the floor.it just broke and no retraction.help us please>p67.get me under that recall.many complaints by owners at this same milage is seeing this issue.i am not alone in this issue.it is a defect.i have never had such a defect with any past cars.not even older ones. This is madness.it controls all things like airbags, beeps when seat belts are not on..nothing is working now.it is our primary car.when i hurt my neck on 11/30 driving?it was in motion and of course i have no seat belt that works.a car stopped in front of me fast and i was thrown forward and my neck pulled. Look at original complaint 11374883.*dt
There are 3 recalls on our vehicle, the 1st one 5/14, we called our dealer to have fixed, they said they didn't have parts, still doesn't have them 9 months later, another one 8/14 for a sun visor lamp wiring, and another one for an occupant restraint control module.
Recall t36 from june 09, 2017 still not repairable due to lack of parts.it is now november.i cannot believe such a hazardous issue can be allowed to be unresolved for this long. Https://www.chrysler.com/universal/webselfservice/pdf/t36.pdf
The contact owns a 2014 jeep grand cherokee overland.the contact stated that the navigational system and satellite radio system failed intermittently. Also, the contact stated that the system was releasing radiation and interfering with the instrument panel commanding system and causing it to darken. The dealer updated the software several times however, the failure was not corrected. The manufacturer inspected the vehicle and concluded that the electronic system was operating normally. The failure mileage was 6,000 and the current mileage was 10,000.
The contact owns a 2014 jeep grand cherokee. The contact stated that when the vehicle was turned off, the electrical settings reverted to the default setting. After restarting the vehicle, the settings failed to switch back to the preferred settings. Additionally, the rear hatch failed to stay in the upwards position. The contact stated that while attempting to raise the hatchback to the upward position, the hatch would slam down instead. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 86,000.
My steering control module has a short circuit causing my electronic stability controllight to flash and my blinkers and windshield wipers not to work. I took it to my local mechanic and he said module need to be replaced and there is an open recall. Recall p64/ nhtsa 14v-636 - which applies to my model year and describes my problem exactly. I called the chrysler recall department and they are saying this recall does not apply to my vehicle and they will not fix it free of charge. I have two young children and the recall says this could cause a crash without warning. Asked to speak to a supervisory and "non was available." i am worried for the safety of my family and i cant pay $1000+ to fix this when this is a known problem. I have an appointment at my local jeep serivce dealer next week but i am worried they will not apply this recall, considering what chrysler corporate is saying.
The driver pulled the automobile into a driveway on a downhill slope. The driver shut the vehicle off using the push button start/stop. The driver returned to the vehicle 10 minutes later, with a passenger in the front seat. The driver started the vehicle (foot on brake as required) using push button start/stop. The driver engaged the transmission into reverse using the shifting lever (with foot still on brake as is required by the brake transmission shift interlock (btsi) system). When engaged in reverse, the engine revved to a high level, and the car traveled in reverse up the hill (driveway), through the street, and into a ditch. Side and front airbags deployed. Driver believes they never took foot off the brake, and the braking was not sufficient to overcome torque of the engine/transmission. Vehicle damage includes air bag deployment, cabin roof liner detachment, three bent wheels, minor damage to muffler, minor body damage. Dealer checked electronics/instrument recordings and noted nothing unusual appearing, and had no knowledge of similar problems.
2014 jeep grand cherokee. Consumer writes in regard tovehicle problems with emission devices and re generation protocol. *asthe consumer stated the vehicle goes into safe mode.
Recall p/14/nhtsa 14v-154 - brake booster, called immediately after receiving notification (06/05/2014).told parts not available, only receiving about 5 per week.placed on list.as of 09/11/2014, still on list as parts not available in sufficient quantities.recall p36/nhtsa 14v-391 - sun visor wiring, same as other recall, parts not available.why are recalls issued if there are no parts available?jeep is putting owners at risk by not having parts available.
I was driving to work on june 9,2015 and i used my turn signal to switch lanes and all of a sudden they would not turn off! the turn signals were flashing back and forth between left and right the entire way to work. I got to the parking lot and i turned my jeep grand cherokee off and i went into work for my 16 hour shift thinkning they would go off by the time i was done working but i was wrong, they were still flashing when i started my jeep again! they blinked for about half my 45 minute drive home and then they just turned off. The next day i took my jeep to my local dealer and showed them the video i took while i was sitting in the parking lot of them flashing and told them i wanted it fixed because it is a safety hazard and i put my child in this vehicle everyday and having these kind of electrical problems were unsafe. Well they called today 6/18/15 and said they cannot duplicate the problem so they cannot fix it! even though i have a video as proof! i am afraid to pick up my jeep. I feel it is unsafe for the road and unsafe to put my child in but they could really care less and said i have to pick it up. I am not looking forward to picking it up because it has become such a safety hazard but my local jeep dealer will not fix it even though it is still under manufacturer warranty. Updated 8/21/15updated 10/25/2017
Fca refuses to do open recalls they claim vehicle was in missouri with 69k miles on it.vehicle is a 1 owner chrysler capital lease return with 29k miles used and seviced in california only. 5 open recalls
The contact owns a 2014 jeep grand cherokee. The contact received a notification for nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system). The contact stated that the parts needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the delay. The contact had not experienced a failure.
Tire pressure monitoring system requires tire pressure adjustment about every two weeks because of low pressure in one or more wheels.dealer either cannot or does not want to fix it buthopes for a jeep advisory or recall.owner believes electronic connections in wheels are faulty and one or more leaks air.constant leakage of air represents a potential driving hazard.after 12 flash updates to electronic systems and past failure of electronic transmission control system to shift out of park, it is clear that all electronic control systems without redundancy represent life threatening potential failures in all sytems.when such failure occur, owners will be unable to prove what really happened.the perfect crime!
Continuously exhibiting persistent progressively worsening life-threatening transmission and electrical failures. Transmission sticks in low gear and will not upshift, transmission stalls, push gas pedal to the floor and nothing happens, almost hit numerous times, gears jerk, rpms rev up and speed increases when applying brakes, will not slow down then bounces to a stop, interior lights short out, doors do not lock, electronic chirping sound from engine even when off, touchscreen/radio/climate controls do not work, total of 45 different defects, continuous since day purchased, sent 2 written notices to chrysler, has been 8 months and no one will help, increasingly fearful for safety. Total of 43 days in shop and 14 attempts to repair same serious safety defects and conditions.
Purchased a 2014 jeep grand cherokee on oct 27, 2013 and discovered the forward collision system (fcw) is not working, the dealer attempted to fix but failed. They gave me another 2014 jeep grand cherokee on nov 2, 2013, i realized it has the same exact defect, and again, the dealer tried to fix but failed to do so.two brand new vehicles have the same exact problem, the vehicle vin numbers:1c4rjxxxxxxand 1c4rjfcxxxxxi spoke with manufacturer and they tried to convince me that "system available" means "system is on" which directly contradicts the manual provided by them. That in addition to the system not working at all.spoke with other jeep owners that have that function, they also indicated that they having trouble getting that to work and they having trouble getting support from jeep.updated 11/19/13*lj
Info onlybrought vehicle in for oil change and safety recall p60/nhtsa 14v-634 was also done. Replacing alternator to prevent failure, loss of power, short ....resulting in vehicle shutdown.had to tow vehicle to dealer because what the recall was to preventactually happened after the recall repair. Alternator burned up eventually causing loss of power to vehicle, fortunately vehicle was parked and could not be started without charging battery. Vehicle towed to dealer and they again replaced the alternator.my concern is chrysler's fix does not fix the problem as it occurred after the recall repair was done. I will assume this was an isolated incident and the dealer accomplished the repair to my satisfaction. I do want you to have this information in a data base should more vehicles continue to fail in the same mode after the recall repair was made.
Since purchasing this vehicle in april of 2013 there have been six safety related recalls on the vehicle.the first two were quickly fixed.since then, and over the last year we had accumulated an additional four recalls.each comes with a warning from chrysler that this is an "important safety recall notice."the recalls are as follows;sun visor wiringoccupant restraint control modulebrake boosteralternatorwe have made at least four trips into auto nation chrysler dodge jeep in at 120 116th ave ne bellevue, wa 98004 to try and get these items fixed.each time we are told the parts are not available and they have no estimate as to when the parts may be available.they have been pretty dismissive and do not seem to give the impression that they understand this is their responsibility to correct.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v634000 (electrical system), and 14v643000 (air bags, seat belts); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the issue. The contact had not experienced a failure.
Bought new in april 2013.since then, jeep has been in dealers service dept for many electrical problems, transmission problems, down loads to control modules and front and rear bumpers just falling off. Radio was replaced, wiring harness replaced, many control modulars replaced, generator and battery replaced and the dealer even added an extra negative wire to the jeep to stop the exterior and interior lights from just turning off and on, altering the jeeps design.my jeep then began turning on and off certain controls, like the wipers would just come on and off, the radio would go up and down in sound then the whole screen would go black, turning off on its own,dealer had to replace the entire radio system.recent repairs were the transmission, which have been an ongoing problem within month of purchase. The jeep would not go higher the 2nd gear. Dealer had to remove certain codes, replace with new codes and reprogram the tcm control module. This has been done many times. Just last month, the front and rear bumpers just began to fall apart.dealer had to send jeep to a body shop for repairs.the jeep is in mint condition and aways has.it's service record is proof of proper mainteance on schedule. On one occasion after the dealer attemptedto finx the lights from going out and had the jeep for sevral weeks, the dealer told me they go the lights to at least not go out but it still has a slight flicker.when i told the dealership that's not fixed right, the dealer told me that they considered the repairs commercially acceptable. It's been almost a year since i hired an attorney to address this under the lemon law but chrysler continues to drag this issue out without addressing the safety issues my family continues to endure on a daily basis . Asking the attorney to become more involved, i was told they have to do what the law allows
Have 2 recalls, p36/nhtsa 14v-391 and p67/nhtsa 14v-643, that have yet to be fixed. The p36 is from august 2014 and p67 from approx 1yr ago.the dealer, now apple chrysler/jeep hanover, pa, told me i am on a waiting list due to no parts to fix for p36 and have asked them several times for p67 to include during normal service. Neither have been fixed to date. Wrote chrysler some 6 months ago about the problem and they passed me to the dealer who said they would get back to me - still no response. Emailed a complaint to chrysler corp again today. My wife only drives the vehicle when she must, for fear it may catch fire or the passive restraint system to fail with grandchildren aboard.these recalls, over a year old, shows chrysler has no regard for it's customers letting them drive unsafe vehicles for a long period of time.
In 2018, the a/c first went out and we went to mopar to have it assessed.we were told it was not a "charging" problem but electrical and need the dealer.a few weeks later, without any intervention the a/c came back on.in june 2019, the a/c went out again and the dealer said "faulty tipm" and the repair with diagnostics would be close to $900.how does a 4 year old car with less than 50k miles incur a brain failure?!i guess it could happen but researching the topic i see jeep has a long history of faulty tipms with only 1 recall.why does nhtsa allow jeep to rip off customers?it seems clear that jeep has a consistent history of installing faulty tipms so they can reap $1,000 repairs.you cannot see the a/c not producing cold air so i will skip uploading a picture.
The contact owns a 2014 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v634000 (electrical system) and stated that the part needed was unavailable to perform the recall repair. The manufacturerwas not notified of the issue. The contact had not experienced a failure.
Fuel delivery system (notably tank filler and related emissions equipment) poorly designed to fail just after california 50k mileage warranty. Dealer wants $800 to fix a problem the mfg. Designed. Alternator recall-with no related parts to repair-driving and waiting for the vehicle to erupt into a ball of fire is unacceptable. What components are being installed on 2018 models? why can't those parts be installed on my 2014? i am being prejudiced against, as i cannot legally (thanks to ab 217) trade the vehicle in, as no dealer can resell it with an open safety recall!! i need to get another car-but i can't!!!!
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving at an unknown speed, the vehicle stalled without warning. The vehicle was not diagnosed or repaired. The contact received notification of nhtsa campaign number: 14v643000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 800.
The contact owns a 2014 jeep grand cherokee. While driving 70 mph, the tachometer, rpm, speedometer, water temperature, tire pressure, electronic stability control, gear shifter, seat belt, and anti-skid warning indicators illuminated. Also, the windshield wipers independently activated. While accelerating from a stop, the gear shifter failed to shift out of gear. The vehicle was towed to rairdon's chrysler dodge jeep ram of kirkland (12828 ne 124th st, kirkland, wa 98034), but was not diagnosed or repaired. The vin was not included in nhtsa campaign number: 13v483000 (service brakes, hydraulic, electrical system, electronic stability control). The manufacturer informed the contact that the vin was not included in a recall and referred him to nhtsa. The approximate failure mileage was 15,000. *dt consumer stated: i have now been driving the jeep for four months since the bcm was replaced. Within the firstmonth since the bcm replacement, there were two instances where, during a left-hand turn, theinstrument cluster dropped out momentarily (blinked) with a coincident fault warning chime.but in both instances, all systems immediately recovered and there have been no other instances,regardless of driving conditions, for the past three months.updated 10/5/18
The contact owns a 2014 jeep grand cherokee. While driving 35 mph, the vehicle stalled and the abs, check engine, and battery indicators illuminated. The vehicle was towed to dallas dodge chrysler jeep ram (11550 lyndon b johnson fwy, dallas, tx 75238) where it was diagnosed that the alternator failed and burned the wire that went to the battery, which also caused the battery to fail. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 89,000.
I received a recall notice # p60/nhtsa 14v-634regarding the alternator diode, which states that a failure could result in vehicle shutdown/and or underhood electrical fire, calls to car dealer & chrysler group recallassistance center today, both state, parts not yet available, no information as to when parts will be available, but keep driving & paying for the carthis is not an acceptable response, chrysler needs to fix the problem or repurchase the vehicle.
I was driving down the street at about 35 mph when the battery icon flashed on. The air conditioner and the radio cutoff following the display of the battery icon. A few seconds later the power steering went out along with a loss of power. A message displayed on the dashboard telling me to pull over immediately along with a service trans brake message and a few others that i can't recall. I tried to get to a safe location but the vehicle shifted into park and completely turned off when i was going less than 5 mph. Causing the vehicle to be stranded in the middle of the road with traffic trying to get by. I slowed down because there were vehicles in front of me making turns. This is the third time this has happened. Towed vehicle to dealership and they said the alternator burned up. The battery is damaged as well. This sounds similar to the two recalls named "alternator may fail resulting in engine stall". Notified the dealership and jeep customer care about this and they informed me that they can fix this recall because my vinis not part of the recall. Vehicle is out of warranty so they say the repairs will come out of my pocket. After the first time this happened about a year ago i refuse to drive the vehicle on the highway because of the sudden shutoff and loss of steering. I feel this could cause an accident and i refuse to take that risk.
The contact owns a 2014 jeep grand cherokee. The contact received a notification for nhtsa campaign numbers: 14v643000 (air bags, seat belts) and 14v391000 (electrical system). The contact stated that the parts were unavailable. The dealer stated that only a limited amount of parts were available and placed the contact on a waiting list. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact stated on several occasions the vehicle would not immediately turn off when the start/stop button was depressed. Also, while pressing start/stop button the vehicle would not immediately start. During the failure the message 'already in gear' was displayed. The cause of the failure was not determined. The local dealer and manufacturer was not notified of the failure. The failure mileage was 40,000.consumer stated since 2013 vehicle had the following issueshead unit, brake booster water shield, navigation (4 times) and still not working, and light sensor comes on once in a while.
I was driving on a busy street in san marcos. When my dash board lit up and all the sudden the electronics stop working to include my speedometer.
The contact owns a 2014 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 14v634000 (electrical system). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was not made ware of the issue. The contact had not experienced a failure.
We purchased jeep on april 27th,we love it then few days later,the driver cv axle went off and spilled the grease over wheel... Took it to dealership and waited for whole one week to replace the driver's... So, i asked them to replace both for once but they said no.so other one week later, passenger side went out... Took 2 days.only 650 miles that time.so, at 950 miles, we saw some smoke coming out from interior trunk.it turned out that the bulb touches the interior trunk cover and it current got a hole with plastic burnt.all under 1k mile?!?so, we contacted chrysler care last friday and hear nothing from them....
On 7.25.20 my husband and i were driving down interstate 29 at 80 mph and the driver side headrest exploded forward with great force and hit my husband in the back of the head. Luckily he was able to keep control of the vehicle so we didn't crash, however now he is dealing with neck/shoulder pain. He had to remove the headrest so we could continue to drive it, there is a wire attached to the 1 side so that had to be snipped to remove headrest. Now my service airbag system light is on, i'm surprised the [xxx] thing even starts and runs. Now i feel like we need to remove passenger headrest completely to prevent another injury. This is ridiculous,i paid alot of money for this jeep and have had numerous major issues that are expensive to fix.*dtconsumer stated husband sustained neck/shoulder pain for a few days but is fine now. Parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2014 grand cherokee. The contact received a notification for nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic) and nhtsa campaign id number: 14v391000 (electrical system). However, the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. While driving 35 mph, the low battery voltage warning indicator illuminated, the windshield wipers activated, and the display screen went blank. The contact heard an abnormal noise before the engine turned off. The contact made multiple attempts to start the vehicle, but was unsuccessful. An independent mechanic stated that he could smell smoke from the alternator. The vehicle was towed to the contact's residence. The contact called marburger chrysler dodge jeep ram (located at 1310 e dixon blvd, shelby, nc 28152, (704) 484-0049) to notify them that the vehicle was experiencing failures similar to what was listed in nhtsa campaign number: 17v435000 (electrical system). The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 53,000.consumer has replaced the alternator.
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle was slow to pick up speed when the accelerator pedal was depressed. Also, the vehicle was difficult to start. The battery was inspected by the contact and the driver, but the cause of the failure was undetermined. The vehicle was taken to the dealer (michiana chrysler dodge jeep ram fiat, 120 w mckinley ave, mishawaka, in 46545, (574) 254-2010) where it was diagnosed that the abs module prematurely melted and needed to be replaced. The dealer was unable to verify the cause of the failure and indicated that further diagnostic testing was required. The manufacturer issued three recalls on the brakes and five recalls for the electrical system. The failure was reported to the manufacturer to determine if they could determine the cause of the failure. The failure mileage was not available.
Vehicles "cluster" memory failed causing wipers to malfunction and radio to lose memory.vehicle occasionally does not recognize keyfob and will set off panic alarm and/or will not detect keyfob, displaying warning which states keyfob has left the vehicle.dealership has tried "flashing" the memory but problem persists and going back in for service 1-3-14.upon reading other forums i have found this is a common issue with other grand cherokees.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v391000 (electrical system), 14v634000 (electrical system), and 14v643000 (air bags, seat belts); however, the parts were not available for an extended period of time. The dealer did not give a specific date when the parts would become available. The manufacturer was notified of the issue. The contact had not experienced a failure.
Sudden failure of the alternator causing the vehicle to stall while driving. Very dangerous and luckily i was not on a highway.
When using the remote start... The car does turn on.however, it doesn't remember settings or adjust inside options (heated seats, steering wheel, defrosters)in the summer the a/c doesn't trn on.when i open the door that's when the settings turn on.system is not running as designed.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 14v643000 (air bags, seat belts) however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Hvac system not working correctly; system cycles off/on rapidly and unable to maintain desire internal temperature of jeep.has been taken to jeep dealer twice in 3 weeks without having situation fixed.jeep service manager states "we know of issue, have no repair at this time, but not considered an official problem by chrysler at this time".i am left with a brand new jeep that has a malfunctioning a/c and heater which can't be repaired and will not be replaced by dealer.i am in a very difficult position, please help.
When getting out of the vehicle i lock the door from the inside , when walking away the car will unlock.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v391000 (electrical system), 14v634000 (electrical system) and 14v643000 (air bags, seat belts); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Evts inoperative, no blue light. Took to dealership and found wire to evts emergency button severed, possibly shorted. Repaired wires, did not correct condition. Replaced with new evts, condition repaired successfully. At same time also had recall n58 performed, reprogram instrument cluster abs / al. Then at 4040 miles oil change due light came on and had the first oil change done. The check engine light came on a very short time after that and back to the dealership at 4654 miles. Said it was a defective oil pressure sensor, sensor was replaced, cleared codes and found no additional problems. Now at about 12000 miles the oil change due light never came on, but took the car in for an oil change anyway. Now the check engine light along with a low oil pressurelight came on, car did not want to shift or speed up, got off the road and had car towed to dealership waiting to be repaired again.
My vehicle's alternator suddenly started making a high pitch whistling noise, the radio and other electronics were not working in the vehicle, so i stopped. A white smoke started to pour out of the front grill and the smoke smelled like plastic/wires burning. I opened the hood and noticed the smoke was coming from the area where the alternator was. After the smoke stopped, i attempted to turn the vehicle on and nothing would work. I had the vehicle towed to the dealership. The dealership stated my battery was burnt up, the alternator was dead and they had to replace the usable link because that also burnt up. They also said they placed a battery in the vehicle to figure out what was wrong and their battery burnt up as well. They said they have never seen anything like it before. The vehicle only has 64,000 miles on it.
The car alarm continues to go off on its own. I have already had a software update for multiple problems with the radio, phone pairing, etc. Have tried to set the alarm remotely by phone, by locking vehicle from inside the vehicle and also by touching button on door handle. No matter how i lock the vehicle the same thing continues to happen with the alarm going off.
Alternator stopped working, changed the battery and light turned on saying battery voltage low. Driver window and mirror buttons stopped working at the same time, causing us to think it was the battery that was not working but still does not work after the battery was changed.
After the 3rd periodical maintenance performed at 59.793 km on nov.2017 the 28th,the vehicle in standstill with the gear engaged switched suddenly off (ecoand drive mode on).pressing the starting button, it restarted and remained ok for a long, but without any alert the switching off happened again and again. Sometimes a cranking lead to fail the ignition.once the shutdown happened also with the vehicle running, not in standstill,with an high risk of accident.so the vhl went to workshop again in dec2017, feb2018 and mar2018 and the results of the workshops (different in these months) was always not trouble found.the problem of turning off in standstill,usually happens at the time of departure at the traffic light, in drive (gear 1),but it happened also in parking mode, with not cold engine and on cluster is reported"low oil pressure" (oil change less than a month ago). I point out that the vehicle is used in the style of mixed driving, every day traveling in the city but also runs daily routes on the highway so i assume that the regeneration of fap takes place correctly. The use of the vehicle is not heavy. The vehicle is always recovered at night in the boxg (the temperature does not fall below 0 degrees) and therefore is not exposed to extreme weather conditions. Please check that there are no recall actions that have not been carried out in consideration of the persistence of the anomaly, i request that the workshop be supported by a second technical level to allow the resolution of the problem and avoid the replacement of unnecessary parts
Our vehicle completely lost all power while traveling in heavy traffic in the left hand lane of a major four lane highway at ~75 miles per hour putting us in a very dangerous situation due to the difficulty maneuvering (loss of steering and brakes) the vehicle across three lanes to the right side emergency lane. Several different tow trucks had to be called causing us to be left sitting for hours on a hazardous interstate. The vehicle was never able to be restarted until it had been at the dealership several hours.the consumer experienced an identical failure on august 16,2014updated 09/10/14
Check engine light came on. After shutting vehicle down for a couple hrs check engine light was off but horn would randomly go off every 15mins. I had to pull the fuse to stop it. I then noticed the dash was staying on and flickering when the vehicle was shut off. 2days later battery was dead. So far chrysler has authorized a flash on the instrument cluster board which did not work. The part needed is on back order and wont be available for a month. They refuse to give out an acceptable loaner and told me i can take my chances and drive my vehicle.
The contact's wife owns a 2014 jeep grand cherokee. The contact stated that there was a software patch update that was required for the vehicle. The vehicle was taken to dutchess chrysler jeep dodge (2285 south rd, poughkeepsie, ny 12601, (845) 462-7700) and the update was performed. Upon the update being performed, the vehicle would not accelerate over 30 mph without warning. The contact also stated that the vehicle would stall at various speeds without warning. Furthermore, the vehicle jerked while driving various speeds and the check engine warning indicator later illuminated. When the check engine indicator illuminated, all the internal electric units, such as the phone charger, 3g wi-fi, voice control system unit, and other electrical units failed to operate. The contact took the vehicle to healey chrysler dodge jeep ram (557 ny-52, beacon, ny 12508, (845) 831-1148) where they replaced a sensor under warranty. The check engine indicator initially turned off after the sensor was replaced; however, the failure recurred soon after the remedy was performed. The manufacturer was notified of the failures and stated that they were still awaiting another software update to correct the failure. The vehicle had not been repaired. The failure mileage was approximately 70,000.
The vehicle stalled while crossing into a four lane highway.the vehicle would not re-start for over a minute all while disabled in oncoming traffic. The check engine line came on, the cluster display showed numerous warnings including service throttle control.
The contact owns a 2014 jeep grand cherokee. The contact stated that the instrument panel would sporadically power off and reboot independently. The vehicle was taken to the dealer, who removed the battery cable for 10 minutes before reconnecting. There were no repairs made to the vehicle.the exact cause of the failure was unknown however, the failure recurred. The failure was not reported to the manufacturer. The failure mileage was 29. The current mileage was 233.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v391000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle made a squealing and whining noise and there was a burning odor underneath the hood. While driving approximately 35 mph, the abs, power steering, and brake warning indicators illuminated. Also, the windshield wipers and other components began to malfunction. The contact parked and turned off the vehicle, but it failed to restart. The contact replaced the battery, which caused the vehicle to operate appropriately for a short period of time before the warning indicators illuminated again. The contact checked under the hood and noticed smoke coming from the alternator. The contact stated the alternator and battery failed and needed to be replaced. The vehicle was repaired. The contact called cary autopark chrysler jeep (400 auto park blvd, cary, north carolina 27511, 888-923-9538) and was informed that the alternator and brakes failed. The dealer would not assist because the vin was not included in a recall. The manufacturer was not made aware of the failure. The approximate failure mileage was 47,800.
I have a recurring problem with my 2017 jeep grand cherokee that has been going on for a period of 17 months. My problem started in may, 2016 when my navigation system failed by giving me the wrong information by instructing me to turn into a one way (wrong way) traffic lane. This has since happened many times since then by directing me incorrectly. The complete navigation system, clock & compass, periodically don't work.on occasion i receive the following message on my vehicle's computer screen "vehicle phone requires service please contact your dealer." after numerous appointments with the dealer & telling them that the problem is not with my phone they finally said they could not repair the problem and gave me an 800 number to call the manufacturer customer service. After numerous discussions with various customer service people over a period of two months, on 9/28/2017 customer service person patricia said there is nothing they can do to repair the vehicle however thata "jeep service bulletin #08-028-17 with updates to software level 17.11.07 will occur in a phased roll-out and maybe the problem will go away." they told me i would receive download instructions but could not tell me when these instructions would be sent out. The system will work periodically but fails more often than not. Yesterday i was again using the navigation in an area that i unfamiliar with and the system again tried to route me into oncoming traffic.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the 5 recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 04/10/15*ljupdated 11/5/2015
I was driving down the road today and my turns signals got stuck on again! this isn't the first time this has happened and this is not the first complaint i have filed. I have had my 2014 jeep grand cherokee back to the dealership service department four times for this same issue. I have been told all four times that they cannot duplicate the problem. I have two videos of my turn signals getting stuck on and my dash flashing and reading the incorrect speed but the service department continues to tell me that they cannot duplicate it. Well, today there was almost an accident because of it. My turn signals got stuck on and another car pulled out in front of me and i almost hit them, they obviously thought i was turning, which i was not but yet again my turn signals were stuck on. Fca is fully aware of this issue. I have called them numerous times but they have no solution for me. I feel completely unsafe in my jeep grand cherokee and it is just an accident waiting to happen.
My vehicle was in park and unable to start, all of the lights and indicators worked as expected but it the message on the dashboard said to continue in drive. I was unable to start the vehicle or unlock the doors.the vehicle was towed to the dealership and they said that i need to replace the automatic transmission control module. This is the same component that has failed in countless jeep grand cherokees yet there has not been a recall for my specific model.
There is a safety recall for a possible failing generator for my vehicle but i have not been included in the recall and am worried about my vehicle suddenly stalling and causing an accident. I have a 204 with a 3.6 8 speed engine that was manufactured during the time period indicated the recall is # 14v634000.
Sudden alternator fail. Burned up and caught fire.... Burned belts around it as well. Saw a bettery fail then hood started smoking while driving. Vehicle is only three years old!!! saw recalls on this for the 2014 grand cherokee but not sure why my vin does apply?? having same exact problem as the rest of them that were recalled. Huge safety concern for the driver as it's burning up under the hood. Still low miles on three-year-old vehicle, this should not be happening. Need a recall on this model as well -- please help!!
The contact owns a 2014 jeep cherokee. The contact received a notification for recall nhtsa campaign id number: 14v643000 (air bags, seat belts), nhtsa campaign id number: 14634000 (electrical system), nhtsa campaign id number: 14v391000 (electrical system), and nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic). However, the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.mailed out 01/13/15*lj updated 02/02/15*ljupdated 02/19/15
Our jeep grand cherokee has been has been having electrical problems.several different electrical problems occur after which the check engine light will illuminate.of these electrical problems the dangerous ones include: headlights shutting off, dashboard completely shutting, and vehicle shut off while in motion.we have had the following replace in our vehicle: burnt wires in our engine harness, faulty solenoid, alternator, pcm, and abs module.the issue still occurs.purchasing the vehicle in dec we've brought the vehicle back into the dealership for service 3-4 times.while we haven't filed for lemon law yet, jeep promised us that they would take a look at replacing our vehicle after a number of problem.their answer to us was to wait to see if the issue occurred again.while we may file for lemon law, we feel that it will be important that we report these issues as they are experienced by other consumers on forums across the internet.
The contact owns a 2014 jeep grand cherokee. The contact stated that the limited functionality warning indicator illuminated. In addition, the forward facing camera that was attached to the windshield was defective. The contact drove to st. Clair chrysler jeep dodge ram (5224, 1250 s carney dr, st clair, mi 48079, 810-329-2100) where they performed diagnostic testing and gave him the contact a repair estimate. The manufacturer was notified of the failure and informed the contact that he would have to pay out of pocket for the repair. The diagnostic and repair specifics were not disclosed. The failure mileage was 60,900.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v391000 (electrical system); however, the part was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
In may i received the recall notice for the brake booster (p14 nhtsa 14v-154) and have called my local dealer several times since then to schedule the replacement.however, the dealer says they do not have the part and are expecting the part to arrive any day.in september, i received the sun visor wiring recall notice (p36 nhtsa 14v-391) and have called the local jeep dealer regarding scheduling this replacement also.the dealer reports that they do not have the parts for this either and do not know when the parts will be available.this is an unreasonable amount of time to wait for the dealer to resolve the defects, and i feel my safety is at risk.
Since i bought this vehicle when one turns a corner and the paddle shifter is in advertently touched the car can drop into any gear and can slow so that one stands a risk of being rear ended as has narrowly happened to me . There is a real need to prevent this dangerous behavior to have a preventer mechanism of some sort to prevent thisby reprogramming the software or by mechanical means by installing a switch of some sort that must be separately engaged to transfer control of gear to the paddle shifter.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 17v435000 (electrical system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Ed voyle chrysler dodge jeep ram in marietta, ga was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure.
My jeep as the t36 alternator recall. My vehicle recently was affected by this recall and it's extremely dangerous. My enter vehicle powered off and that left me with no power steering or much control of the vehicle while traveling down the road.. When i was able to get to a safe location i found my alternator smoking heavy and my car was completely dead. I took the jeep to the dealership and the only current fix is to replace the alternator with the same faulty design that failed in the first place. This is extremely dangerous if this would have failed at a higher rate of speed or in any daily driving situation. I cannot believe chrysler is getting away with this.
Transmission surges and shuts down.
The seatbelts don't work . The sunroof gets stuck at times . It's just multiple problems wrong with this model of jeep .
The contact owns a 2014 jeep grand cherokee. While driving out of the parking lot, the vehicle shut off and the insufficient battery charge indicator illuminated. The failure recurred and the vehicle was towed to ron carter chrysler jeep dodge ram of league city (281-668-5383, located at 3535 gulf fwy, dickinson, tx 77539). The dealer stated that the vehicle was included in nhtsa campaign numbers: 17v435000 (electrical system), 17v572000 (service brakes, service brakes, hydraulic), and 18v332000 (electrical system, vehicle speed control). The vehicle was kept at the shop for the recall repairs. Four days later, the dealer still had not completed the repair, stating that the gear was stuck in park. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 83,000. Parts distribution disconnect.
At times after putting in park and hitting the button to turn car off, it says car is still on but it's not running. It is set in park. Have to start again and turn off again then it will do the same thing and not start at all. Will have to get out and lock and unlock car to start it.
1) driving ~ 45 mph.2) parking/crash detection sensor on the front driver side makes audible noise for 2 seconds, then noise ceases - this parking/crash detection issue was reported to the dealership 3 days prior.3) all consoles go blank, to include speedometer (which is digital), temperature, navigation, etc. (driver & center consoles) - hands free phone call linked within the vehicle disconnects midway through call at this time as well.4) engine appears operational, but seems to be in a lower gear and acceleration is problematic, brakes are sluggish.5) electrical system in the vehicle reboots while driving ~10 seconds later, displaying multiple warning messages (check engine light, low battery voltage, no abs, suspension system, etc.).6) pulled the car over at the first safe location ~1/4 mile.7) vehicle would not go into park, applied emergency brake and turned vehicle off.8) restarted vehicle, check engine and low battery voltage light remains on, but vehicle appears stable enough to drive ~2 miles home.
This has to do with the electronic shifter that has been in the news lately.i have read that, finally, chrysler is addressing this problem.the solution they have come up with, to put the car in park if the driver's door is opened, does not suffice to fix this issue.here is why:i have had the situation, where i pull my car into my garage which is on a slight incline.my kids jump out of the car, and walk around the back to get into the house.as is often the case, i have a few things to gather up, so i am not as quick to exit the car as they are.kids are behind the car and i take my foot off the brake and the car starts rolling backward while the kids are behind it.it is only by extreme luck that i did not kill both my children.i would like to add, that even though i am painfully aware of the situation with the shifter, and i am extremely diligent, you can become distracted and forget.for the record, i have sent messages to chrysler (specifically, when they sent their customer satisfaction survey after i first received the car) that mentions this as a problem.i have brought it to the dealer's attention.no response.this is a big problem.the second i read about that young man getting killed in la i said to my son that i would guarantee he was driving a jeep.i have been saying someone was going to get killed for nearly two years, and now someone has.and, i would be willing to bet there are others who just didn't realize why or what happened to them.please require them to make a better fix and to call each and every jeep owner and verbally describe this issue.there are people who don't read their mail, who do not speak english etc. Their fix is not going to alleviate this problem.thank you.
Our jeep's shifter occasionally refuses to go into "park" after coming to a complete stop and will not go into park even after opening the driver door which is supposed to automatically happen based on the fix in safety recall s27/nhtsa 16v-240.the jeep dealership told me there is a short in the shifter but the repair wouldn't be covered because the safety recall was only for a "software" issue not a "mechanical" issue with the shifter.either way, it is a safety hazard that we can not safely park our vehicle and we are experiencing something that should have been fixed in the mentioned safety recall, but wasn't.
The contact owns a 2014 jeep grand cherokee. The contact stated that the engine stalled numerous times while driving various speeds. The gear system also emitted a noise and jerked while shifting gears. As a result, the contact struck an object while driving. There were no injuries. In addition, the heating system failed. The air conditioner and heater made a loud noise when activated. The vehicle was taken to the dealer several times for the failures. The dealer upgraded the software system several times, but the failure was not corrected. The vehicle was repaired per nhtsa campaign number: 16v529000 (power train), but the failure was not corrected. The manufacturer was not notified. The approximate failure mileage was 1,000.
Sunroof has failed 6 times and is now ready for it's 7th repair. The sunroof's automatic functions stop working so when it fails you have to push the close button repeatedly while the sunroof moves maybe 1/4" on each depression of the button. The dealer replaced the motor once and for the other 4 times i was told it needed to be calibrated. The last sunroof failure they went in and went through all of the electrical connectors and said they found some electrical wiring problems and fixed them. The sunroof failed again 2 weeks later. The airbag warning light, due to another electrical connector issue.the electronics in the vehicle malfunctions regularly which affect the radio controls, navigation, central locking, phone, and i get random erroneous errors on the dash display. The radio/navigation units have been replaced. The navigation screen locks up but the voice will continue to give you verbal instructions. If you manually lock the vehicle and start walking away the horn will beep twice and the vehicle will unlock like the keys have been locked in the car, even though they are in your hand. I was told you cannot use the lock buttons on your door to lock the vehicle. When you walk up to the car and grab the door handle to unlock the car it fails, and you have to grab the door handle all over repeatedly to get it to unlock. The dash display will give false messages while driving like already in desired gear and no one has touched the shifter. The voice will come on randomly and ask you what number you want to call, again no buttons nor the display have been touched. Error on display memory system, the programmed seat switches were replaced. Transmission issue, the module was replaced. Rear hatch failure, finally switch was replaced. Rear tail light lens replaced as it was full of water. Check engine light, faulty oil pressure switch. Engine vibration, bad ac comp.
Vehicle traveling at 5 mph, a/c on max, fan speed at highest setting.a loud "pop", followed by a rush of refrigerant through the vents.the vents had been pointed directly at my face and i immediately started choking.within 3 seconds, the entire interior had been flooded with this dense fog of refrigerant.i could not see, i could not breathe, i thought my jeep was trying to kill me.i managed to stop the vehicle, open the door and exit before i choked to death. I opened all of the doors and let the vehicle "air out" before getting back in to drive home.the vehicle is being serviced at the dealer right now.the failure is a leak in the evaporator coil.
The contact owns a 2014 jeep grand cherokee. While driving down a mountain at approximately 75 mph, the instrument panel failed to illuminate. The contact was unable to view the gauges. The failure recurred twice. The contact received notification of nhtsa campaign number: 16v240000 (power train). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 33,052. Parts distribution disconnect.
The contact owns a 2014 jeep grand cherokee. While driving approximately 30 mph, the instrument panel failed to illuminate. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was not contacted or made aware of the failure. The approximate failure mileage was 38,000.
The contact owns a 2014 jeep grand cherokee. The contact stated while driving at an undisclosed speed on the highway, the instrument cluster became inoperable. The vehicle was taken to the dealer but was informed by the dealer that they could not diagnose the failure due to the instrument cluster not turning on. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vin was not included in a recall, and the vehicle was out of warranty coverage. The failure mileage was 94,000.
The contact owns a 2014 jeep grand cherokee. After the vehicle was started, the instrument cluster gauges did not illuminate or operate. The vehicle was taken to central florida chrysler/jeep/dodge (8675 commodity cir, orlando, fl) where it was diagnosed that the entire instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was notified and no solution was offered. The failure mileage was 83,000.
The contact owns a 2014 jeep grand cherokee. The contact stated that he heard alternator whine sound while driving at 50 mph. The contact pulled the vehicle into a gas station parking lot. The contact could not get the vehicle to shift out of neutral gear and would shut off. The contact put on the emergency brake on and opened the hood and he saw fire coming out of the alternator along with smoke as the vehicle ran for another five minutes. The flames turned into smoke with the alternator burning up. The computer, the battery and other systems may have been damaged by the flames. The vehicle had a recall repair for this issue done back in 2017. The contact suspects that the recall repair did not replace the alternator from that previous repair. The vehicle was taken to the dealer astorg jeep (1601 13th st, parkersburg, wv 26101 304-485-5555). The dealer ordered a new computer, an alternator and a battery. They plan to install those new parts and see what other parts were damaged and also needed to be replaced. The manufacturer had not yet been contacted.the failure mileage was 52,000.
The contact owns a 2014 jeep grand cherokee. While driving 30 mph, the vehicle decelerated rapidly and there was a high pitched noise coming from the engine. The contact noticed a burning odor inside the vehicle. In addition, the battery voltage warning indicator illuminated without warning as the vehicle continued to decelerate. The contact exited the vehicle and contacted aaa roadside assistance, but the battery could not be tested because it was located under the front passenger seat. An unknown jeep dealer in hattiesburg, mississippi was made aware of the failure and stated that there was no recall on the vehicle. The manufacturer stated that the failure was being investigated and that nhtsa campaign number: 17v435000 (electrical system) may expand to include the contact's vin. The failure mileage was approximately 60,400.
The contact owns a 2014 jeep grand cherokee. While driving approximately 45 mph, the battery save mode alarm sounded, the steering lost power, and the vehicle stalled. The vehicle was towed to the contact's residence. The vehicle was later towed to dick scott chrysler dodge jeep ram (734-451-2110, located at 684 ann arbor rd, plymouth, mi 48170) where it was diagnosed that the alternator needed to be replaced. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was approximately 64,800.
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving, he heard an abnormal noise coming from the vehicle. The contact then noticed smoke coming from the hood of the vehicle. Upon inspection, the contact stated that he noticed that smoke came from the engine but noticed a wiring odor. No warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the alternator needed to be replaced. The dealer was not contacted. The vehicle was repaired. The contact referenced nhtsa campaign number: 14v634000 (electrical system). The manufacturer was notified of the failure and stated that the vin was not covered under the recall. The failure mileage was 84,000.updated 12/13/2017 *ln
On 9-08-2017, my wife and i were returning to pfafftown, nc from garden city, sc. A few miles into the drive i thought i heard a high pitched sound, but could not locate it. Then we thought we smelled something hot, but thought is was an old truck ahead of us, but a few miles later i got a low voltage sign and told my wife to car the nearest jeep dealership as we had entered conway, sc. Having some basic engine knowledge i knew the alternator wasn't charging the battery and that i would lose all power. Luckily for us the dealership was less than 1.5 miles and i was able to drive to it. When i opened the hood i found the alternator smoking and almost hot enough to catch fire due to overcharging. Luckily the dealership was able to replace the alternator and we were on our was home in about an hour, but with a $806.00 cost for the repair.the vehicle had 74109 miles on the odometer. When i got home my mechanic told me that there was a recall on 2014 jeep grand cherokees for exactly what happen to mine. I checked this website and fiat/ chrysler and found my vin was not included.i also talked to a nice chrysler representative over the phone. She also said that it was not included. It just seems to me that my vehicle, which is the same make, model and year as those under recall, and had the exact problem addressed by the recall should be covered by the recall. And note that the vehicle was close to losing all electrical power, which affects the steering and transmission on these vehicles and i could have lost control.
The contact owns a 2014 jeep grand cherokee. While driving 5 mph, the vehicle stalled without warning. The vehicle was towed to the dealer where it was diagnosed that the alternator needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 56,000.
The contact owns a 2014 jeep grand cherokee. While driving 65 mph, the low voltage, electronic stability control, and abs warning indicators illuminated. The contact also stated that the vehicle experienced a loss of power steering and a loss of power. The vehicle was towed to the dealer where it was diagnosed that the alternator was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact referenced nhtsa campign number: 14v634000 (electrical system), but the vin was not included. The failure mileage was approximately 53,000.
The contact owns a 2014 jeep grand cherokee. While driving approximately 60 mph, the battery indicator illuminated and the vehicle shut down. The vehicle was towed to an independent mechanic who diagnosed and replaced the alternator. The failure was repaired. The dealer was not called. The manufacturer was contacted and stated that there was no recall. The failure mileage was approximately 75,000.
Copy of a letter to chrysler chairman and chief executive office sergio marchionne regarding safety concerns about a 2014 jeep overland. *ldthe consumer stated the there was no repair available for the safety recall. The consumer stated while driving a battery icon illuminated on the instrument panel. The dealer advised the alternator failed as per the recall.
The contact owns a 2014 jeep grand cherokee. While parked, the vehicle began to reverse while the gear shift was in park.the contact stated that the vehicle sustained a few dents due to the failure. The vehicle was taken to a dealer where it was diagnosed that the system required an update. The vehicle was repaired per nhtsa campaign number: 16v240000 (power train). The manufacturer was notified of the failure. The failure mileage was approximately 10,800.updated 09/08/16*lj
The contact owns a 2014 jeep grand cherokee. While the vehicle was parked with the engine running, the driver exited the vehicle. After exiting the vehicle, it suddenly began to roll backwards. The vehicle made contact with the driver and a second vehicle. There were no injuries and a police report was not filed. The vehicle was taken to the dealer where it was diagnosed that a transmission software update was needed. The software update was performed. The manufacturer was notified of the failure. The vin was not included in nhtsa campaign number: 16v240000 (power train). The contact stated that the vehicle experienced the same failure listed in the recall. The failure mileage was 40,000.
The contact owns a 2014 jeep grand cherokee. The vehicle was taken to dch chrysler dodge jeep ram fiat of temecula (26845 ynez rd, temecula, ca 92591, (951) 225-4541) for a software upgrade per manufacturer recall number: v08. After the repair, the vehicle was inoperable. The contact mentioned that when the vehicle was started and the accelerator pedal was depressed, there was a delay in acceleration. The contact mentioned that the vehicle would not accelerate over 6 mph. The vehicle was taken back to the dealer for diagnostic testing, but the cause of the failure could not be determined. The manufacturer was made aware of the failure. The failure mileage was 49,000.
The contact owns a 2014 jeep grand cherokee. While the vehicle was stationary, the air bag indicator illuminated. Lee summit dodge chrysler jeep ram (1051 se oldham parkway, lee summit, missouri 64081) was made aware of the failure and replaced an unknown wire in the vehicle, but the failure recurred. The vehicle was diagnosed a second time as needing the wiring harness replaced under the driver's seat. The vehicle was repaired. The manufacturer was made aware of the issue. The failure mileage was 36,300.
The contact owns a 2014 jeep grand cherokee. The contact's vehicle was included in nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system: wiring). The contact notified the dealer once in person and three times over the phone and was informed that the parts were not available. The dealer further stated that they were waiting on the manufacturer to supply them with parts to repair the vehicles. The vehicle was not repaired and the manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. While driving approximately 30 mph, the passenger side head lamp became inoperable without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the head lamp wiring needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 38,000.
The esc warning light came on while traveling down the highway, and i tried the fix, to turn the vehicle on and off a couple of times (it had worked when the light came on before) but it did not fix the issue.
I received an over the air update for my vehicle, which i began to install. The installation failed, and the next time i got in my car many things were wrong, some of which are a major safety concern to me. When i place the car in reverse the backup camera should come up and the mirrors automatically redirect downwards. Since attempting to install this update, sometimes these things don't happen at all, or have a long delay (others it works as it should). Other times, the backup camera and mirrors will stay on as if i am still in reverse well after i begin driving the vehicle, which makes it impossible for me to use the side mirrors and is very distracting and dizzying seeing the backup camera while driving. Additionally, the gps has been impacted and often has me on a different road and announces a speed limit incorrectly. I can not find a way to stop the voice from announcing the speed limit while i'm driving. In addition, my bluetooth, presets and usb connection all stopped working. Again, all of this was working 100% until this update that was sent to my car. I believe the fact that this update was sent to my car unsolicited and resulted in these issues with the backup camera, mirrors, gps and speed limit confusion are all safety concerns and seem like something that would be worth reviewing for a potential recall. Fyi, i did take this to the dealership and was told my only solution was to completely replace the radio and computer at an out of pocket cost of $2,400.
After coming to a complete stop the vehicle lunges forward. This is an intermittent issue, but appears to happen more frequently after the vehicle has been sitting for a period of time. Additionally the vehicle transmission is always trying to find a different gear (i describe this as fishing for a gear) up shifting when you want to slow down or just the opposite down shifting when you want to speed up.
Traveling at reduced speeds on interstate, after passing an accident (wet conditions/rain), i found the car starting to lose traction with the road.i live in southern california with potentially troubled roadways, however this was interstate 15 in san diego, and within separated carpool lanes. As i continued on cautiously at roughly 60mph due to conditions and unsure of the first occurrence, i felt the car slip, and slide, the rear end starting to drift toward edge of lane, i removed my foot from gas and allowed car to regain traction.was forced to crawl at roughly 45mph to feel safe again.a native of oregon where rain is a routine part of life, this occurrence falls beyond the realm of expected performance.the grand cherokee is one of the heaviest cars on the road, making this issue perplexing.at the time of occurrence southern california was experiencing moderate rain throughout the month dispelling much credit for oil accumulation on the roadways, as is usually indicated.when i came to think about the issue i remembered a few weeks prior on a wet roadway (not raining) as i accelerated from a red light my rear tires spun, and i had to release the gas to regain traction as well.the reason i am reporting is i brought this scary incident up to a friend who also owned a newer grand cherokee (2013), and was appalled to hear of similar occurrences. This has greatly diminished my trust in the vehicle. My own steps were to upgrade tires which are falken ziex s/tz05 side 285/40r22xl 110h, to yokohama of the same size, and report to dealer.however i am skeptical this would be a fix, as the falken tread (just 4,000miles into use) looks more than capable of dispersing water.with infrequent rain, it may be quite some time before conditions repeat themselves, and i would feel uncomfortable getting up to (again 60mph) moderate speeds.
While traveling perfectly fine for 2 hours on an expressway, our vehicle became completely uncontrollable as the road became slightly slippery and we decreased our speed to around 45 mph. The steering wheel began shaking, the vehicle felt like it was driving itself, shimmying left and right uncontrollably. We could not correct the vehicle from slightly fishtailing even after removing pressure from accelerator and reducing speed to 5-10 mph and driving on the shoulder where there was more traction. We were totally unable to control the vehicle. We switched the select-terrain knob to "snow" to see if that helped, but it continued to be virtually uncontrollable. We were afraid to completely stop the vehicle due to all other traffic flying past us going normal speeds. The vehicle miraculously made it to a gas station right off the highway and was towed to the nearest jeep dealer. The service department took it out for two different drives and could not replicate the problem. They hooked it up to their computer diagnostic system and could find no error codes. We also inquired if it was part of the p64 recall regarding the electronic control stability and were told no even though it seems similar to the problem that the recall addresses.this was the most terrifying experience we have ever had in a vehicle.if there had been any vehicles in our immediate vicinity at the onset of the issue, we would have been in a horrific accident. Two other similar, but less intense scenarios had happened before this one, both including the same feeling of being out of control, once on a rainy road service, and the other on an intermittently slippery road. Because this seems to be an intermittent problem and one that is a huge safety concern, we refuse to drive this vehicle on the road again.
Forward collision warning (fcw) occasionally comes on without reason in city traffic,interstates, and country roads (no traffic or obstructions nearby) and at various speeds causing a "brake" warning signal and sometimes, not always, actually causing the vehicle to brake. Related to the fcw problem is a warning signal that frequently appears that indicates the adaptive cruise control/fcw are unavailable. Vehicle has been in shop numerous times and except for one time that the dealership found a part missing, the dealership continues to indicate they cannot duplicate the problem. The problem remains on-going and has not been resolved. The date of occurance below is the most recent event with the "brake" warning.
Vehicle completely shuts off while driving! while driving on a highway and down a mountain, also when driving on a local street after it had been in dealership for repairs. Is currently again at dealer service and they have said it needs a new computer. This a very frightening and dangerous experience
I was driving my 2014 jeep grand cherokee when it shut off while i was driving 40 mph luckily i was in a parking lot and could slow down to the shoulder where i was then pushed away from traffic they said it was due to a short in my tippin and my fuel pump went my truck was brought brand new and barely has 50,000miles on it and over 2000 complaints for the same thing for faulty equipment put in the vehicles from 2005 to 2014 and chrysler does not want to be held accountable so they have not put a recall on it and it is an open lawsuit that i saw it cost me over $3000 to get this fixed and this could really have went a different way i could've been hit and killed chrysler needs to be held accountable but i guess they won't make a recall and less someone is killed
My lights outside/inside go black/no lights with no warning. Other cars flash their lights at me and all i can do is turn on overhead light, and drive very slow. Also my brakes won't work, this happened three times. I'm scared to drive at any time after dark. My car was in shop for 37 days because they could not get parts to fix/after accident.
The contact owns a 2014 jeep grand cherokee. The contact stated that the instrument panel flickered. The vehicle was taken to the dealer for inspection. The contact was unsure of what the exact diagnosis was. The vehicle was not repaired. The manufacturer was notified of the incident and informed her that the vehicle was not listed under recall nhtsa campaign number: 13v483000 (electrical system , electronic stability control , service brakes, hydraulic). The approximate failure mileage was 600.
Whole panel goes blank lose all info for driving brakes seem abnormal does not brake easy. Navigation instrument panels go blank and freeze also car shifter from auto drive to super while driving. 3rd attempt to fix replaced whole cluster but still have the same problem my wife will not drive car anymore due to fear of safety and have children only 5000 miles on it and we cannot drive anymorevery unsafe. Lemon law should go into effect asap.
This vehicle has been going dead while traveling multiple ,it has in dealer repair multiple times. Last fix was replacing computer costing over $800. Two days later it went dead while a way driving on a highway. That has happens over 6 times! we refuted paying that bill with dealer in mountain home arkansas. Car has been in my garage since that time. This has been reported to the dealer service department in mountain home and they have not responded with a plan to fix this extreme danger.vehicle was in motion all of these times on a curving highway in hills and winding road. I am totally frightened to drive it and jeep doesn't seem to care. I need help in resolving this.
My girlfriend was traveling 60 miles per hour down interstate 167 outside of puyallup, washington on monday, december 5, 2016. Winter had finally arrived with a light snow and icy roads. While driving down the freeway the dashboard illuminated and the speedometer stopped responding. We have a very important person in my life, a mom, and a step-mom, that is traveling at the rated speed limit in potentially icy conditions and we have lost all systems to include air suspension, airbag system, anti-lock braking system (abs) , electronic braking system (ebs), traction control.
My jeep started with an error 'service shifter' on the control panel shortly after that all the codes started popping up. Steering wheel, tire pressure, etc. I took it to the dealership they have replaced the body control module but unfortunately the codes have not cleared. I've had this vehicle for only two years the service department at the dealership can not pinpoint the problem on it.
Had the brake booster recall replaced less than week ago now traction stability warning light along with brake light coming on and staying on when turning curve downhill. On highway speed down steep incline engaging brakes front brakes vibrate yet dealer said breaks ok.
Vehicle experiences random illumination of multiple instrument cluster warning lights, loss of cluster illumination, loss of speed display, and loss of abs and esc system functions. Sometimes vehicle shifts into 3rd gear, and does not respond to shift commands. This occurs randomly, sometimes right after start-up, sometimes after a few minutes of driving.
Every indicator on my dash was on and my speedometer didn't work. Brought it into [xxx] where the problem was not fixed. It was in the shop again 2 weeks later for the same issue and also to service the abs system. Today my check engine light is on and the car is shifting hard and hesitating, clunking as it switches gears.information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
January 13, 2013chrysler group llc.customer centerp.o. Box 21-8004auburn hills, mi 48321re: case# [xxx]to whom it may concern;below, you will find a brief synopsis of my previous and current issues with my new 2014 grand jeep cherokee;upon immediately receiving my 2014 jeep cherokee, i noticed that my vehicle did not drive smoothly and i had to push hard on the accelerator pedal because my rpms and mph dropped very fast and i was in traffic. After my cherokee loss power and i began to drift, and after coming to a complete stop, i started my suv up again and i had no instrument panel. Everything was black.the performance of the vehicle deteriorated to a point where a problem was evident. Frequently, not all the time, the vehicle was very sluggish to accelerate and occasionally not responding to the gas pedal, for approximatelyfive-ten seconds as the rpm's went down. It felt as the though, i was forcing the gas by pressing on the accelerator pedal hard. It appear that the gas was blocked from flowing because i had to press very hard to get some gas to my suv or the vehicle was stuck in a low gear and not up-shifting. My suv only have 893 miles on it. I called the dealer sport durst and they informed me to call chrysler to report the issue.they were very rude especially [xxx] the general manager. Under the north carolina law, i am requesting a knew 2014 jeep cherokee with the same options and or refund of my downpayment. I just would like to add that the dealership that i purchased my vehicle from are very rude and unprofessional towards their black customers and i will never purchase another vehicle nor will i ever have my vehicle serviced by that dealership.i look forward to working with you to resolve this issue asap!cc:nc attorney general consumer affairs officeinformation redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2014 jeep grand cherokee. The contact received a notification for nhtsa campaign id number: 14v636000 (electronic stability control) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 01/07/14*lj
When driving highway speeds steering and maintaining control very hard.computer keeps changing does not stay when set, has to be constantly reset.when parked and running, or over night on restart. When moving also seen things change once.
A message on the uconnect screen pop up several times a day in bright red saying the following message:9-1-1 vehicle phone requires service please contact your dealer. When that happens the assist/ 911 emergency button on the rearview mirror lights up red and is enoperable/no longer working. The radio changes channel on its own and the clock continues to change time/ with enoperable gps system. This happens when the vehicle is stationary and in motion no matter where the location. This have been going since 2016.
Noticed when i was on the freeway steering got really wobbly thought it was because i roateted my tires however popped my hood and notice my power steering reservoir was empty filled it up and than noticed green all over my driveway.
This incident regards the t-36 recall issued by fiat/chrysler, which involves 2012-2014 jeep grand cherokees (among others), and "affects vehicles equipped with electro-hydraulic power steering systems, 5.7l or 3.6l engines, and 160, 180, or 220 amp alternators. In those vehicles, nhtsa says that the alternator may fail without warning." during june 2018, my 2014 jeep grand cherokee (summit trim), experienced sudden alternator failure while in motion on a highway. The alternator started to smoke, and by the time i had reached my destination, there was grey smoke barreling out of the hood of my car and the battery was completely dead. The jeep had to be towed to a nearby dealership for repairs. In addition to the alternator and battery replacment, the tensioner, idler and serpentine belt had to be replaced due to undue strain placed on them by the alternator failure.the incident that occurred matches the description of the t-36 recall. Additionally, the year, make, engine size, and amperage of the alternator all match the description given in the t-36 recall. However, the vin number for my particular jeep did not appear under the recall, and therefore, jeep/chrysler would not repair my jeep under that particular recall. They did fix the jeep, but at my cost (the owner). I 100% believe this an oversight by jeep/chrysler (or maybe nhtsa) and should be remedied immediately. I do believe there are other jeep owners that are unaware of this issue, due to the lack of notification by jeep/chrysler, and will experience the same issue, which could cause an accident and lead to injury. Please review the details of my jeep vin and why it was not included in the t-36 recall. If this happened to my jeep, then i imagine it will happen to others. Fortunately, i was not injured, but others could be injured who are unaware of this issue.please contact me with any questions.
"takata recall"driving to work my car made a loud whistling noise and the battery light came out. I let it sit during work and after work i started it up. I then hopped in and while driving i noticed a burning smell coming into the truck and it was smoking from the hood at a stop light. I proceeded home and the smoke was now inside the car. My baby cousin was in the car and he began coughing, that's when i looked over and noticed it was very smoky in the car. I kept driving home (the street way) rolled the window down slightly for ventilation and noticed that my parking sense light came on. At the next light, my abn light came on along with the check engine light, and several other lights. That began to scare me and i knew it wasn't just my battery. The next time i took my foot off of the brake the smoke from the hood increased as well as in the car. The windshield wipers began going crazy, and i could tell that the car wasn't letting me use the gas anymore and the wheel began to lock up. This really made me nervous because it was extremely hard to turn it. At this point im panicking and causing traffic. Pulling into a safe location,the wheel was completely locked at this point and even pushing the brake was hard. After coming to a complete stop the car wouldn't let me put it in park, then the vehicle just shut off. The smoking continued for a few minutes but i jumped out as soon as it came to a stop. Luckily i took another route home or else i would have been on the highway when this happened. I then called aaa and waited outside to get the truck towed. It took them 25 minutes to come after a 5 minute phone call requesting their services. I got my belongings out of the truck and it still smelled like burnt smoke even after waiting with the window cracked. I don't have pictures, i have videos.
The contact owns a 2014 jeep grand cherokee. The contact stated that upon inspection, the gauges on the instrument panel independently reset. The vehicle was taken to the dealer for inspection and they stated that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the vehicle was not included in nhtsa campaign number 13v483000 (electrical system , electronic stability control , service brakes, hydraulic). The failure mileage was 4,800.
The navigation system goes blank mid trip screen goes on and off and switches to other media. The transmission clicks from switching from park to drive or reverse. The truck makes a weird vibration noise it sounds coarse and feels weird after 20mph. All these problems have been happening since i took the jeep out the dealership. I always bring it back to the dealer they say they fix it and i always bring it right back with the same exact problems.
Vehicle was parked in a parking stall at the city park. I left the vechicle to pickup tools at the parks band shelter which was about 40 feet from the parked vechicle. I returned to parked location and the vechicle was gone. I found it about 20 feet away wedged up against the park shelters pillar with a bicycle wedged underneath the vechicle. The vechicle was stopped by brick column about 4' from the playground. 3 school age boys were mere seconds from being struck by the vechicle. The vechicle never turned off as when i exited the vechicle and put it into park, the vechicle didn't 'shift' into park as expected. The incident was caught on camera by the parks security camera. It's is terrifying to say the least. After the fact photos are included here as well.
The transmission would disengage when driving in the mountains causing sever deceleration almost killed me in traffic. The suspensions front and rear are absolutely horrendous. Suspensions makes loud screeching noises. Rear suspension is almost non existent. Rear suspension bounces sideways or rolls more sideways while driving over bumps on highway. Steering is loose. And electrion control issues as well
The acceleration sometimes doesn't slow down even when you brake. I almost crashed onto another car
Computer screen goes blank while car is hot, can not see anything, back camera stops working cant see anything on screen
N58 my jeep did something weird on 4/21/2019 dash lights came on like abs and traction control light was on in the dash but the push button light down below the heat buttons was also on. Also service 4 wheel drive was flashing on the dash along with the selector wheel on the left of the dash screen went to terrain mode all by it self.also on the screen it chimed 4 wheel drive unavailable. I was in drive and driving straight.
There is a recall on esc module for 2014 cherokees built in 2013. My jeep meets this criteria and my esc light is on. When i contact jeep they say this is not a recall for my vehicle. Even though there are published articles stating exact issue on my model and year vehicle.to repair is almost 1k. Jeep says fix and they may reimburse later.this is unacceptable as it is a known recall on like vehicles. Nothing happened to cause the light to go on. Vehicle was operating normal and light came on.on dash.
I was driving down my neighborhood street when the stability control indicator starting chiming that the system was turned off.my windshield wipers then turned on automatically and would not shut off, the headlight indicator turned as well.when i arrived home i let the jeep sit for a little while until i restarted it.the same things happened except this time the abs brakes warning lighted up as well as the check engine light.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v636000 (electronic stability control) and 14v391000 (electrical system); however, the vehicle was taken to the dealer where it was stated that the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
While driving on the roadway and highway my vehicle will randomly kick itself into neutral and will kill the engine with no sudden warning and or warning lights that there is a problem. The battery will remain on but the engine is off. This has happened on 3 separate occasions since i purchased the vehicle in 2015 more recently this issue began in 2019. After attempting to restart the vehicle it will attempt to turn over the engine but will not start, leaving me stranded in the middle the the roadway. 50/50% chance the engine light will turn on and unknown error. The only way i have been able to move the vehicle is to remove the battery cable and let it sit for 30 minutes resetting the electrical system. Though this is a short term fix. I have contacted multiple jeep dealers in the area and everyone i have talked to has advised me they have never seen or heard of this problem. This is a safety concern loosing all power to my vehicle while driving on the roadway and highway. I fear that this will cause a greater problem to myself and the public if the issue is not fixed. I can see a catastrophe if the problem is not fixed. I took my vehicle into a jeep dealership to have the electrics recall problem fixed a few years ago when i was advised from jeep unknown exact date. This is a liability and lives will be hurt including myself if this problem is overseen. *dt
Electrical stops working, software malfunctions of computer. Shuts off or shows service for 911 phone. Power steering doesn't work and brakes are hard and flutter.
I was driving and stopped at the stop sign and when i accelerated after making the stop and took a left turn on g street located on kirtland air force base my car accelerated and i lost control and when i applied the brakes nothing happened and my car proceeded to hit a parked vehicle and still the brakes did not stop the car and the only reason the car stopped was because i hit some reinforced steel cables holdingsomething up. Four other vehicles were damages as a result of my brakes failing.
The total integrated power module has begun to fail resulting in delayed or no engine turnover when ignition button is pushed while parked (although remote start on key fob works fine, battery is fine and starter is fine), driver seat moving on its own while driving on highway, headlights failing at night while driving on suburban streets, etc.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v636000 (electronic stability control) and 15v461000 (equipment); however, the part was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available and indicated that it may take longer than six weeks. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. Additionally, there was an abnormal noise coming from the rear of the vehicle. The approximate failure mileage was 13,000.
The contact owns a 2014 jeep grand cherokee. The contact referenced nhtsa campaign id number 13v483000 (electrical system , electronic stability control , service brakes, hydraulic) and stated that the dealer was unable to service the 2014 model year vehicles until january 2014 because only one recall remedy repair was being performed per day. The manufacturer was notified of the problem. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle was serviced under nhtsa campaign number: 13v483000 (electrical system, electronic stability control, service brakes, hydraulic) however, the stability control warning light illuminated after the service.the vehicle was taken back to the dealer where the technician advised that the entire instrument panel would need replaced. The vehicle was not able to be repaired because the parts needed to correct the failure were not available. The vehicle was not repaired. The manufacturer as not made aware of the problem. The approximate failure was 200,900.
Chrysler (fca us llc) recall t36 / nhtsa 17v-435 incident summaryon 2018-01-21, my 2104 jeep grand cherokee stalled while traveling at approximately 65mph.a crash was avoided, but the situation was highly dangerous to passengers and other drivers on the road.this incident exhibited all the symptoms and warnings from chrysler (fca us llc) recall t36 / nhtsa 17v-435. (summarized below)the vehicle lost power and stalled while driving on the highway. Just prior to the stall, warnings briefly flashed in the instrument control panel. Warnings included; battery saver mode, abs system failure, suspension failure. All electronics in the vehicle exhibited bizarre behavior and could not be controlled. Additionally the speedometer continually recycled and the wipers turned on with no intervention. Complete loss of power steering and braking occurred.after the stall completed and the vehicle was stopped, a loud high-pitched ticking noise came from the engine compartment. Additionally, a pungent burning smell and smoke came from the engine compartment.the vehicle was completely disabled and unresponsive and was towed to a jeep dealership on 2018-01-21. A claim was filled with fca us llc recall department on 2018-01-23. As of 2018-01-26, the dealer is still waiting for fca us llc recall department to respond. As of 2018-01-26, the parts are still not yet available for this recall.t36 / nhtsa 17v-435 recall summary'the alternator on your vehicle may experience diode thermal fatigue failure due to cyclical loads induced by ehps. When the diodes fail, the alternator will no longer supply electrical energy to the vehicle and may lead to a vehicle stall without warning, increasing the risk of a crash. Failed diodes may also develop a resistive short circuit that can result in heat, smoke and/or fire originating within the alternator.'
Intermittent problem: acc/fcw not available.says service required. Stability controls turns on and off by itself.also driver's assist backup camera not showing lines.next day same thing happened.
I started my 2014 jeep grand cherokee and stepped outside to assist my son who was in the front passenger seat.before i could walk around, from behind, the jeep started rolling backwards, picking up speed, and hitting another parked suv.i never understood what actually happened just "assumed" my son, accidentally, touched the gears, but wondered how/why would the jeep move without the brake ever being depressed.their was rear damage to my suv and rear/front damage to the other person's car.it is now being published that both the 2014 and 2015 jeep grand cherokee have had numerous incidents of rolling on their own--it now explains everything--my suv did it.it was not parked on a slope, hill, or any type of incline--just a flat surface.
The contact owns a 2014 jeep grand cherokee. While driving, the steering wheel jerked inadvertently. The contact heard a screeching noise coming from the wheels and the wheels began to adjust inadvertently. Also, the windshield wipers and the blinkers malfunctioned. The traction control activated and the steering wheel started to turn without warning. The contact stated that the check engine and traction control warning indicators illuminated. The vehicle was taken to pollard jeep (located at 5075 east pearl pkwy, boulder, co 80301, (303) 447-8187) where it was diagnosed that the steering column control module needed to be replaced. The vehicle was not repaired. The contact referenced nhtsa campaign number: 14v636000 (electronic stability control). The manufacturer was not notified of the failure. The approximate failure mileage was 55,000.
Recall on jeep alternator and brake booster water shield. My complaint is the length of time in getting the parts. The alternator went out and it has been sitting at the dealership for 11 days now and parts are still not released from chrysler. They will not give me a rental. What is a person to do? except pay 800$ and then fight chrysler to get my money back.
My vehicle is experiencing the exact problem addressed in nhtsa reference #14v636000.i was not notified of this recall because my vehicle was manufactured in 07/13 which is outside of the recall period.i believe that my vehicle should be included in this recall.it comes on suddenly and is dangerous to drive.
The contact owns a 2014 jeep grand cherokee. The contact stated that nhtsa campaign number: 13v483000 (electrical system , electronic stability control , service brakes, hydraulic) had surpassed a reasonable time for repair. The dealer was contacted and stated that the parts were not available. The manufacturer was not contacted. The contacthad not experienced a failure.
Mfg 4/1/2013, replaced bcm / 4/27/2016 after engine would not turn off. Several months later engine would not turn off. Replaced trans valve. On 5/3/2018 the bcm short circuited and alternator burnedwhile vehicle was parked leaving strong smoke and burnt smell in cabin. Vehicle has 56,000 miles and has had bcm replaced twice in 23 months. No diagnoses availed as to why vehicle will not shut off on occasion. All routine maintenance and recalls are current.
Service 4wd illuminated on the dash. Traction control and abs lights lit up and cruise control disengaged while going down the road. The vehicle is now in the shop for an expected abs module failure.
About three days ago the light came on and i ran a code end it say it 4 wheel dr. System service got it dynastic but it didn't go off been having trouble been having trouble with this jeep since i bought it into thousand 17 i think they sold me a lemon
About two months ago my suspension started to act up. Now my suspension is stuck completely at the lowest point. The engine has a ticking sound and now it doesnt run right.
The contact owns a 2014 jeep grand cherokee. When the vehicle was started, the navigation screen was blank and a blue color. When the push button start was initiated, the contact had to make numerous attempts to ensure that the vehicle was on or off. The contact had not experienced any failures until the vehicle was repaired for a manufacturer's recall. The dealer was notified of the failure several times and had not provided a solution. The manufacturer was notified of the failure. In addition, the engine raced several times. The recall details were not provided. The vin and failure mileage were not available.
There is a significant lag in throttle response since the emission recall was completed. Several times i have been nearly hit from behind or hit broadside by cross traffic. This hesitation did not exist prior to the emission recall 'fix'.
Failure of a heater hose while driving caused excessive overheating which led to engine failure. Dealer says that my extended warranty does not cover hoses therefore the cost of replacing the diesel engine is my responsibility. The cost is nearly $17,000. I would like an investigation into why the hose failed. Was it due to damage caused during previous engine work?
While driving battery low voltage alarm occurred. Shortly after,electrical systems began to shut down, lost power steering,then engine shutdown. I was able to get to shoulder of a major highway. Vehicle had no power :all electrical indicators,displays,lights,including shifter were off and could not be turned on
Vehicle engine light came on - rear windshield wiper started even though switch was off, power steering failed and engine shutoff while driving on city street, horn beeping intermittently whether driving or not. Several messages displayed for about 2 seconds -ecm lost communication and other msgs i couldn't get because they only flashed on the screen.keyfob battery low even though i just put in a new battery.
The contact owns a 2014 jeep grand cherokee. While attempting to make a left turn, the vehicle suddenly stalled. The contact was immediately able to restart the vehicle and continue driving. While driving approximately 30 mph, the vehicle suddenly stalled again. The vehicle was restarted and the contact continued driving. While at a fuel station and attempting to start the vehicle, the contact had to press the start button several times before the vehicle would start. The failure occurred multiple times. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was included in an unknown recall regarding the alternator, battery, and pcm approximately four months ago. Stew hansen dodge ram chrysler jeep (located at 12103 hickman rd, urbandale, ia 50323, 515-331-2900) performed the recall repair. The manufacturer was not made aware of the failures. The approximate failure mileage was 140,000.
The alternator light came on in the vehicle while driving, then within about 10-15 minutes the radio had no sound although the screen was still lit.other lights then came on such as the engine light, anti-lock brakes.about 5 minutes later, i had to stop at a stop sign, when taking off again, the car would barely move.it wouldn't go above about 10-15 miles per hour, then it picked up speed but i no longer had power steering.as i pull into a parking lot to get the car off of the road, the wipers turned on (even though the switch was off).when i got into the parking spot, the car could not be put into park due to the power issues.i had to hold my foot on the brake until the engine died.within 2-3 minutes the engine died.everything was dead, including the power locks.then a few minutes later the dash would light saying the ignition or accessory unit was turned on but you couldn't do anything to turn it off.everything would then turn off again.after sitting for about 30-45 min, the car would start back up but it was not driven anywhere, we had it towed.both the alternator and battery needed to be replaced which is what caused the issues.the alternator is under a recall for my model/year/engine type but not for my vin.the recall was due to very similar issues, loss of steering control, loss of power.
Driver side air conditioner blows hot air even when temp is set as low as 63 degrees while the passenger side works normally.service rep at dealership informed me that this is a common problem with jeep vehicles.was told repairs could be over $1000.if jeep knows that this is a reoccurring problem, why should i have to pay for their error?
Evts inoperative, no blue light. Took to dealership and found wire to evts emergency button severed, possibly shorted. Repaired wires, did not correct condition. Replaced with new evts, condition repaired successfully. At same time also had recall n58 performed, reprogram instrument cluster abs / al. Then at 4040 miles oil change due light came on and had the first oil change done. The check engine light came on a very short time after that and back to the dealership at 4654 miles. Said it was a defective oil pressure sensor, sensor was replaced, cleared codes and found no additional problems. Now at about 12000 miles the oil change due light never came on, but took the car in for an oil change anyway. Now the check engine light along with a low oil pressurelight came on, car did not want to shift or speed up, got off the road and had car towed to dealership waiting to be repaired again.
2014 jeep grand cherokee. Consumer writes in regard tovehicle problems with emission devices and re generation protocol. *asthe consumer stated the vehicle goes into safe mode.
The oil cooler filer housing is leaking, the part is on back order for up to two months, with over 50,000 vehicles in the country needing the same part replaced. Without that part replaced, it could cause extensive engine damage.
Took my vehicle to browns chrysler jeep dodge today in patchogue ny today as i noticed oil leaking from under carriage. It was told to me that the oil filter housing assembly is broken. Contacted my local car repair ( tire city , shirley ny )to get information on this situation and alsosee how much they would charge . In the conversation, it was mentioned that they also had this similar problem and had many jeeps come in lately with the same problems. I have also contacted and had them record the issue with chrysler head quarters in mi. I believe as well as the owner of tire city in shirley ny , that there should be an investigation on this as well as a recall.
After making a right hand turn at a four way stop, i began traveling through a residential area at about 25 mph. After maybe 100 yards, the car came to a stop and the engine was revving, as if the vehicle were in neutral. The shift knob indicated the vehicle was in drive, but it was no moving forward. Obviously this caught me completely off guard, as someone at the four way had waved me to go before them, the i unexpectedly stopped in the middle of the road and would not move. I began applying the gas more gently, good thing or i would have jumped forward, and eventually the vehicle began to drive again. The low number of miles on the car is because i am scared to drive the car until the two brake recalls are completed, and now this. I see this has been a big concern in other years for the jeep and have found many similar complaints online for this model. When will this issue be addressed? big safety hazard!
The problem(s) that i have had or currently have with my vehicle are as follows:1. July 8, 2015: (mileage 12,453) car dash lights were lighting up and then the engine died later in the middle of the road. Finally the car started up however the transmission would not shift and i drove it home in low gear. On july 9, 2015, i took the car into campbell chrysler service department in centralia washington(see service slip) and it was returned to me on july 13, 2015.2. July 15, 2015: again, the car dash lights were lit up and the car was stuck in low gear. I turned the car into to campbell chrysler service department (see service slip) on july 16, 2015. The car was returned to me on august 18, 2015. 3. August 24, 2015: again the car dash lights were lit up and the car stuck in low gear and the motor was surging. I took the car back to campbell chrysler service department on august 25, 2015. The car was returned on august 28, 2015. 4. August 31, 2015: i drove to seattle and again the check engine light came on and the shifter lights would flash and speedometer numbers would go from large font to small font. When dash lights and warning lights plus different characters flashed then the engine would surge. Currently, the car was brought back to campbell chrysler service department on september 16, 2015 because all the warning lights came on, again. This vehicle has become a safety hazard for my family. Im not comfortable driving the car and concerned for my safety as well as my families.the first time the car stalled on me it happened at a stop sign on a two way highway. The engine surging is also a safety issue. I have been with-out my car over 43 plus days and have been greatly inconvenienced.
Merging vehicle into highway traffic when electronic instrument console went blank, losing power. Instrument panel then lit back up and all warning signals (check engine, battery etc.) were illuminated. Engine continued running, but very slowly (as if stuck in 1st gear). When able to safely exit the highway and pull off roadway, was unable to shift car out of drive into park.it appeared all the electronic controls were not working. Because this car has a push button ignition (and a fob, rather than a key), the push button ignition could not be turned off, because the car was not in park.i had to remain at the wheel with the brake on to prevent the car from moving. I was unsuccessful at contacting jeep technical assistance to try to identify how to cut power to the engine. Ultimately, after holding in the ignition button for a prolonged period of time, the power returned and i was able to put car in park. Please note, recall notice 13v-483 had been repaired on this vehicle prior to this event.
Left head cyclinder in engine cracked with coolant leaking to engine. 2011-2013 were extended on warranty for this but not the 2014 yet. To fix the 1 issue apparently requires replacing several other parts resulting in a astronomical bill. When got back from getting checked out the engine now makes a ticking sound. Also gear shift issues where the car will say in desired gear and won't go into park and stall out. The second was a recall but my vin was not included. Gear shift issue happens at random and has left me in the middle of the street.
The most recent recall to correct engine programming to meet emissions has had a severe impact on engine and vehicle performance. There is a several second delay in acceleration from when the the accelerator pedal is pressed to when the vehicle responds and begins to move, that did not exist prior to recall repairs. This delay is most noticeable from a standing start.the delay in acceleration is a safety concern because when the driver makes a decision to accelerate and the vehicle does not respond accidents could occur.
On 9/24/2016 i was driving in florida going on vacation and the motor (pentastar v-6) started misfiring.took it to a jeep dealership in fort walton, fl and was told that it need a tune up.was charged $308.67 for the tune up.drove the vehicle about 10 miles and the misfiring started again.took it back to the dealership and was told it needed a new head.they replaced the head and we took the vehicle and started back to our condo and it started misfiring again.we left the next day and returned to our home in west virginia.took the vehicle to a dealership here in charleston, wv and they said it was a bad coil.we were again charged and the total was $279.27.it appears to be fixed.i have been researching this problems and appears there are thousands of these motors with that have experienced this problem.
Pulling a small horse trailer and suddenly engine starts to knock and a couple minutes later overheats. Stopped vehicle immediately and had vehicle towed to jeep dealer as parts of engine are under warranty due to other recalls. Jeep dealer says engine needs to be replaced. This is an ecodiesel engine.
The contact owns a 2014 jeep grand cherokee. While driving approximately 5 mph, the engine stalled without warning. The vehicle restarted, but the failure recurred twice. The vehicle was not taken to a dealer or diagnosed. The manufacturer was not made aware of the failure. The failure mileage was approximately 21,000.
Cylinder head misfire #2 and service four wheel drive light. I had taken it in to our local mechanic he said the head needs to be replaced there is a current recall and extended warranty out now with the same problems but our jeep is not on the vin list (pentastar tic) is what our mechanic called it.
Whole panel goes blank lose all info for driving brakes seem abnormal does not brake easy. Navigation instrument panels go blank and freeze also car shifter from auto drive to super while driving. 3rd attempt to fix replaced whole cluster but still have the same problem my wife will not drive car anymore due to fear of safety and have children only 5000 miles on it and we cannot drive anymorevery unsafe. Lemon law should go into effect asap.
We have had problems with our 2014 jeep grand cherokee for about 2 years with some delay in acceleration when at complete stop and then lurching forward. Our alternator is now needing to be replaced and is not on the recall list for 2014 jeeps with defective alternator. Ours clearly has a defective alternator.
The contact owns a 2014 jeep grand cherokee. The contact stated that there was a premature oil leak under the vehicle. The dealer (riverdale chrysler jeep dodge ram, 5869 broadway, bronx, ny 10463, (718) 548-2800) inspected the vehicle and stated that the manufacturer was aware of a known issue with the oil housing filter. The manufacturer had a campaign to replace the seal, which they stated that the contact's vehicle was included in; however, the dealer had not fully inspected the failure. The approximate failure mileage was 46,000.
While driving uphill, in wet or rainy conditions, the new jeep diesel 3.0l engine starts to hesitate, this causes the vehicle to vibrate severely. The first occurrence was at 40mph, after taking it to the dealership they reflashed the tcm which i believe changed the shift points in the transmission, while driving home the same problem occurred, this time at 45mph. I took the jeep back to the dealership where they reflashed the pcm, when driving home the same problem occurred, this time at 50mph. This engine hesitation causes severe vibration, i am worried that if the engine cuts out at this speed, it will cause a serious accident. I have video footage of this occurring.
My jeep as the t36 alternator recall. My vehicle recently was affected by this recall and it's extremely dangerous. My enter vehicle powered off and that left me with no power steering or much control of the vehicle while traveling down the road.. When i was able to get to a safe location i found my alternator smoking heavy and my car was completely dead. I took the jeep to the dealership and the only current fix is to replace the alternator with the same faulty design that failed in the first place. This is extremely dangerous if this would have failed at a higher rate of speed or in any daily driving situation. I cannot believe chrysler is getting away with this.
Unable to get parts for the w79 recall for the egr cooler after waiting more than 6 month.current wait is more than 3 more months.this recall can cause fires to break out in the engine and is not being handled properly by the manufacturer!
I have a 2014 jeep grand cherokee srt.in the last year and a half, i have had to have the transfer case & rear end replaced.this is just uncalled for on a 4 year old car.it is currently sitting at the dealership (has been there for a week so far) to have the lifters/cam replaced.the parts from chrysler are so far on back order there's no hope of getting them.the aftermarket parts are also on back order.those 2 things tell me that this is a widespread malfunction with this engine & seems to me to be a design flaw.
I currently own a 2014 jeep grand cherokee and have had a significant number of issues with the vehicle with zero help from the manufacturer that include items regarding my lights shutting of during night driving, my engine shutting down 3 times while pulling onto a major highway as well as my brakes malfunctioning while driving on a major interstate. I had had other issues but as the manufacturer has been uncooperative and i am stuck with an unsafe vehicle with a child on the way i would like to make sure i file a complaint in as many places as i can before i simply look to get rid of this vehicle. All issues occured while the vehicle was in motion and all have occurred while on the highway during the first year of ownership but as the service center never documented my items properly i was stuck with a lemon as i put 50k miles on in the first year due to my commute to my employer from milford, nh to burlington, ma before moving back to ma where i purchased the vehicle. The most recent issue was my brake booster which leaks water into it and freezes during cold weather and my vehicle has been sitting around since feb as the dealership will not cover it as they claim to have already replaced the recalled item so i am in the middle of a dispute over that now as well. Any help you can provide would be greatly appreciated.
I recently had the ecodiesel update installed on our 2014 ecodiesel jeep grand cherokee.the statement from the manufacturer is the driving conditions, fuel mileage, and performance will not be impacted due to the ecm update.these are false statements as the updated has greatly impacted our vehicle!fuel mileage as decreased greatly, there is a huge lag in the turbo, and the transmission shifts gears all over the place.the update is unsafe!my wife drives this car with our twin 15 month old boys.the lack in response of the turbo makes it unsafe while driving on the freeway.there is no get up and go, it's difficult to merge into traffic, and nearly impossible to pass. There is no responsivness in the throttle to feel like you have control over the car.we loved this car before the madated update (we live in california, we have to get the update to register the car).no we feel like the car is unsafe to drive with our children in it!
Rocker arm issue on the 3.6l engine seem to be a fabrication problem that the company will only fix if one of those brake during the warranty.after that you're on tour own.it is unfair that the company knowing that the engine have an issue will not recall it and have it fix.the bearing fails and the engine start making a knocking sound creating all sort of failing codes on the pcm.
When accelerating, the engine always hesitates for several seconds, then surges forward.this condition creates a safety issue during passing, merging into oncoming traffic, evasive maneuvers, etc.this problem has existed since new, and has not improved.bergey chrysler, jeep service dept. Has informed me that the hesitation while accelerating "operates as designed", and cannot be repaired.
My 2014 jeep grand cherokee has stalled while driving 3 times; twice on the highway at speeds in excess of 60 mph, and once while making a right turn on a busy street. I push on the gas to accelerate the vehicle, and it stalls. All electrical is still on, but i have to stop the car, put it in park, then i can restart and continue. I was almost in a collision a few times because of the car stalling. There are no error codes or lights to indicate what the problem is. Jeep is not trying to fix the issue and act as if they haven't heard of this before. Dealerships "can't replicate the issue" so they just give the car back. It feels as if the car doesn't downshift properly (big jarring motion like you've been rear-ended) when trying to go up a hill, or pass a slower vehicle. Dealership already replaced both fuel pumps, but didn't fix the problem.
I have a 2014 jeep grand cherokee with a 3.0l ecodiesel engine that had the approved jeep v08 recalled installed.since having a certified technician install the v08 emissions recall, my vehicle has been back to the dealer repeatedly to have the following parts replaced:14 total fuel injectors, fuel lines (high and low pressure) from tank to engine replaced twice, fuel tank cleaned, def injector replaced,numerous sensors and the fuel pump replaced.each "fix" works for anywhere from 1 - 6 weeks before a light comes on again and the vehicle needs to be taken back to the dealer.each of these repairs has included additional charges that were required to be paid out of pocket.prior to the v08 emissions recall, i drove the vehicle over 100,000 miles without an issue.since the recall, driving habits have not changed, but miles per gallon have dropped 2-3 mpg.the dealer and jeep have also indicated that since the recall was installed, the vehicle must be driven differently compared to prior to the recall.according to the v08 recall notice, jeep promised the recall would not affect the way the vehicles drives and also would not affect mileage, which has been proven false.
Driving on bridge,preparing to turn right on the i 15highway in barstowall lights flashing on info panel . Jeep began topower surge up and down windshield wiper came on radio went off, power steering became hard to control no brakes, came to rolling stop at chevron gas lot lenwood road . Jeep did not restart . Dead ! very scary and dangerous situation. Could have had a serious accident with a commercial truck. Truck honked at me because i cut him off trying to get to a safe stoping location. My wife was with me and she believed we were going to die she said. I'm go inn to get rid of this jeep. I no longer feel safe driving this vehicle.. My wife just read on the internet there are 12 recalls on the 2014 jeep grand cherokee.
While entering a busy interstate and accelerating from a stop to 65 mph on the onramp, the jeep grand cherokee drive train began shuddering violently and would not stop. It felt like the vehicle was running over severe bumps in the road yet the surface was free of defects. I was disoriented by the shaking sensation which would stop if i decelerate but returned immediately when accelerating to merge. I was forced off the road by faster traffic and my inability to speed up. I had to stop on the roadside and attempt to merge again when traffic cleared. My re-attempt to accelerate caused shuddering again at 45 mph. I pulled over again and shut the vehicle off. I restarted and, on my third attempt, accelerated very aggressively with the vehicle shuddering at 45 mph up to 65 mph. When i quite accelerating th e shudder quit. This violent drive train shudder has occurred often since then. I have learned that this occurs most often in the first 10 miles of operation and i can minimize the shudder when it occurs by accelerating at full throttle which is unsafe. My online research indicates others are complaining of this same issue in various auto forums. I have had my jeep dealer apply service updates and test drive the vehicle but jeep has yet to fix this issue. In my opinion, this is ridiculous in a new car and is a drive ability and safety concern.
My currentlease, a 2014 jeep grand cherokee laredo,has been plagued with defects. There have been 9 recalls, 16 service bulletins, and 5 investigations'.in addition there are 587 driver/owner complaints.my problems: instability of the transmission. After parking next to a storage bin, transmission slipped out of park and the jeep moved forward crushing my leg in the door and denting/scratching the exterior of vehicle. There has been no indication that fca (jeep) has resolved this issue.another problem i'm having, which has been plaguing many other jeep owners, is where the engine warning light illuminates with no indication of specific information with regard to what the malfunction might be. After 5 service visits over the past 2 years , jeep has proven they unable to remedy this. I continue driving with uncertainty and stress with my passengers and i fearing ourlives may be endangered.the engine light is currently illuminated. I am not getting the level of vehicle safety and dependability i am paying for.i have filed a complaint on the website of jeep and have offered fca(jeep) a settlement whereby i would be refunded the leasing charges i paid and the company would consent to an early termination of the lease with no penalties or charges.fca(jeep) has failed to remedy my problem. (please see attached details)fca us llcis required to execute certain performance obligations , pursuant to the july 24, 2015 consent order, amended december 8, 2015,the objectives of which are to mitigate the risks of harm and promote safety for we,the consumers.fca, however, persists in violating and disregarding me in a blatant act of non-compliance with the order.i seek assistance in expediting remedial action in this matter as a victim, and the protection of my rights as a consumer, and as an american citizen.[xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle experienced a complete loss of power. The failure occurred without warning. The vehicle was taken to the dealer where it was diagnosed that the battery failed and needed to be replaced. The vehicle was repaired; however, the check engine warning indicator illuminated. The manufacturer was notified of the failure. The failure mileage was approximately 10,000.
Squeeling on every start up.hard shifting several complaints.chrysler has issued a service bulletin #07-002-15 rev. A to address a screeching noise on startup, or more specifically an idler pulley noise during cold start on the vehicles listed below:2014 ' 2015 jeep cherokee2011 ' 2014 jeep grand cherokee2011 ' 2014 dodge durango2011 ' 2014 dodge charger2011 ' 2014 dodge challenger2011 ' 2014 chrysler 3002011 ' 2014 dodge journey2011 ' 2014 chrysler 200, dodge avenger2011 ' 2014 chrysler town and country, dodge caravanthe bulletin applies only to vehicles built on or before september 01, 2014 and those vehicles equipped with 3.2l v6 24v vvt, or 3.6l v6 24v vvt engine.chrysler states that the sound is a loud high frequency screeching noise on startup that happens within 20 seconds of engine startup and lasts about 90 seconds intermittently during a cold engine start, approximately 0 degrees c (32 degrees f) and below.the fix is a new updated idler pulley #05281301aa idler pulley
Noticed vehicle at 79 000 mi to be low of oil prior to scheduled oil change.inspected vehicle for leaks but could not find any noticable issues.changed oil and filter as scheduled during this time.at 89,000 mi ,the same issue occurred and upon further inspection, a noticable pool of oil was found to be pooling on top side of engine block near oil filter/ oil cooler.the engine block is v shaped and recessed which allows oil to pool without dripping to ground.vehicle was taken to dealership and was diagnosed as a leaking oil cooler,with a quote of over $1000 to fix.dealer acknowledged the issue is a known problem, but after a call with fca america,they are not willing to repair under warranty as vehicle is over the 5 year limit,although it is under the 100k . ( 89000 currently)issue is a major mechanical defect,and also presents safety issues with pools of oil standing on top of block during normal operation which could lead to fire under extreme temperatures.
Service shifter warning appears on dashboard at startup and while driving
After having the v08 emissions recall done the vehicle has a major loss in power. There is a dangerous amount of lag when trying to accelerate. It is not safe to pull out in traffic due to the lag. The fuel mileage has dropped significantly also. The information sent out by fca specially stated that this recall would not effect driveability or fuel consumption. It has effecfed both significantly. I have
P0032 code came up went for check engine light. Went to get it looked at. Tech then told me that it was a miss drill of the heads causing the misfire to happen. The tech then also stated it was a known mopar issue in jeep grand cherokee line.
We have a 2014 jeep grand cherokee ecodiesel 3.0 which is part of the overall class action lawsuit with the epa and carb.we went through the process, received the software update & remuneration for the loss in value on the vehicle from fca. Fca clearly indicated in its literature regarding the settlement that the performance, mileage, adblue/bluedef usage, etc. Would not be affected (see attached information showing the emissions software update) however, our experience has been quite the opposite as i understand is common place after the upgrade. Fca did not adequately represent the major performance changes that were to be expected by the emissions software update & downplayed any issues.the main issues that we have encountered since the update include:1.the check engine light coming on 3-4 times;2.a major and dangerous hesitation/lag of the vehicle when you start it & attempt to accelerate-especially when the vehicle has been sitting for a period of time.3.a highway mileage decrease from an average of 27-28mpg to 19-21mpg;4.significant increase in the use of blue-def;we have had to take the jeep in for service to check the check engine light several times & it is again in the shop yesterday/today for the same issues. At this point, we believe that fca did not correctly represent & repair the ecodiesel 3.0 engine in our jeep grand cherokee & as a result of the upgrade, our performance has greatly diminished and we have suffered with a non-performing vehicle.we ask that nhtsa lodge a formal complaint on our behalf and be made aware of the continuedissues with the vehicles & the misrepresentation of the performance issues.
Oil cooler leaking,chrysler corp change part that used to be metal to plastic in 2014and these oil coolers leak/ seals wear out at low miles. Jeep just started to leak oil and from a part that should not fail at 80k miles
The driver pulled the automobile into a driveway on a downhill slope. The driver shut the vehicle off using the push button start/stop. The driver returned to the vehicle 10 minutes later, with a passenger in the front seat. The driver started the vehicle (foot on brake as required) using push button start/stop. The driver engaged the transmission into reverse using the shifting lever (with foot still on brake as is required by the brake transmission shift interlock (btsi) system). When engaged in reverse, the engine revved to a high level, and the car traveled in reverse up the hill (driveway), through the street, and into a ditch. Side and front airbags deployed. Driver believes they never took foot off the brake, and the braking was not sufficient to overcome torque of the engine/transmission. Vehicle damage includes air bag deployment, cabin roof liner detachment, three bent wheels, minor damage to muffler, minor body damage. Dealer checked electronics/instrument recordings and noted nothing unusual appearing, and had no knowledge of similar problems.
I was driving on the highway where i spend most of my time while in my vehicle putting over 30k miles on my car in one year to get back and forth to work and while jumping on a major route 101a in nh where cars drive very fast my engine shuts down and i can not do anything but put on my hazard lights and hope the cars passing at 65mph dont hit me. This happened at least 3 - 5 times afterward and even a couple of times after having the dealer looking into the vehicle and i have been told it was a software update but they are unable to provide me with the details of what the software update is and what it resolves. I have since had the issue and brought it in for service numerous times and i told the same thing over and over and they keep reinstalling my software and tell me that it's all set and i am no longer satisfied nor feel safe in my vehicle that i put a lot of highway miles to get back and forth to work. Please help since nobody is able to help me and since i put on so many miles i am unable to be covered by the lemon law within a short period of owning the vehicle and its very frustrating.
Oil was constantly running low, and on 2 occasions was found to be empty, even after oil changes.no signs of leaks or oil burning, so i assumed the dealership screwed up. Over the summer, the condensation from the a/c was leaving stains on my driveway, but still no signs of oil. A google search of a/c condensation water stains for my jeep revealed that the engine oil cooler might be the cause.sure enough, an inspection revealed oil sitting around the oil cooler.i took it to pellegrino jeep and they confirmed the oil cooler had cracked and needed to be replaced.the repair cost me a little over $1000!unless jeep redesigned this part, i will eventually experience another out of warranty failure. When jeep was contacted, they did not provide any help since my vehicle had 73k miles on it and was out of warranty.my contention is that there really is no way to determine how many miles were on the vehicle when the part failed.its a known fact that jeep changed the design of the part from metal to plastic. The consumer should not be responsible for jeeps engineering errors. I'm fearful that my engine may have suffered irreparable damage, causing premature failure.
While driving at 45 mph in traffic the jeep stopped shifting and remained stuck in 6th gear. The vehicle completely stopped downshifting rendering acceleration impossible. The dealer said the transmission valve failed and had to be replaced.
When idling in traffic with foot on brake, the rpm's on the transmission accelerates for unknown reasons until the engine is disengaged and placed into park or netural.this incident has happened five times over the past year - dealership refuses to fix problem.
After the emissions recall, my jeep has dangerous lag on acceleration. You press the gas pedal and there is a 3-5 second delay before anything happens. Very dangerous when pulling out of my driveway etc. Additionally the fuel economy has decreased substantially. Any help with this is greatly appreciated. Thanks,mike
Brand new jeep grand cherokee (less than 1800 miles).discovered oil and grease in the inside of the front rims.took vehicle to dealership and was told that the cv joints on both of the front axles had failed.advised by dealership that it would not be too safe to drive because of possible freeze/seizure of the axles.turned vehicle in for warranty repair.found online (including this site) that this is common on new vehicles from 2014 production dates.vehicle is now scheduled to get replacement parts approximately on 5/30, but no guarantees.notified jeep (chrysler llc) of the issue and opened an internal complaint case.
I noticed an oil leak,through a little research i thought it was the oil cooler/oil filter adapter. I took it to a shop and they confirmed it but told me that there was a nationwide back order on the part. I was told that 37,000 units are on back order. I feel that there is definitely a problem with this part, i think that oil leaks could lead to possible safety issues and possible damage to the engine
The contact owns a 2014 jeep grand cherokee. The contact stated that while operating the vehicle, smoke was present coming from the engine compartment and oil had leaked under the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the plastic oil filter housing had failed causing an oil leak and the oil filter housing gasket needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified but no assistance was offered. The local dealer was not contacted. The failure mileage was 60,000.
Lifters collapsed into the engine at 145k miles requiring installation of new engine.vehicle was less than 5 years old.at 2 years of age vehicle was making knocking noises and the check engine light was on. We brought it in for repairs multiple times replacing all lifters, rockers, cam shaft and catalytic converters all at our expense. Each time the check engine light came back on in less than 2 weeks and the knocking continued. After spending all of this money the end result is having to spend more on the new engine.
While traveling at high speed or low speed for no reason vehicles gear shifter selects neutralon its own. Also problems with vehicle instruments display, displaying various faults with vehicle. After vehicle comes to a stop and vehicle restarted problem disappears then reappears a short time later. Now taken back to dealer for them to repair vehicle. Still waiting after two weeks for chrysler to repair/supply new parts.
The contact owns a 2014 jeep grand cherokee. The contact stated that while the vehicle was parked, she noticed a puddle of fluid on the ground. The vehicle was taken to and independent mechanic and was diagnosed that the oil cooler was leaking and was mixing oil with the antifreeze and was going back into the engine. The contact was informed that the oil cooler unit needed to be replaced. The vehicle was in the process of been repaired. The vehicle was not taken to a dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
Bad left side head standard chrysler problem - 3.6 - v-6
Vehicle was in motion, traveling west. Vehicle was being driven at normal interstate speeds. Vehicle began to make a slight jarring sound along with a thumping feeling, as if driving along the knock strips. This was consistently occurring every 7 seconds or so, as if a tire was shredded. Vehicle began to accelerate along with traffic flow. Engine light began illuminating. Engine began to feel lethargic. All digital gauges were indicating normal temps and pressure. No tire warnings. Vehicle began to exhibit smoke smell in vents. Vehicle became harder to accelerate to attempt to alleviate issue, as if stuck in between gears. Vehicle became harder to control. Switched from left lane to far right to reduce speed. Vehicle became more lethargic. As vehicle proceeded up exit ramp to leave interstate, transmission automatically went into neutral. Vehicle was able to coast into gas station parking lot. Vehicle was shut off. Raised hood, and there was a smell similar to rotten eggs, like a natural gas smell. No obvious damage as if it was physical. No belts or hoses appeared loose or hanging. No fluids were visibly leaving engine. No smoke or steam. Attempted to restart vehicle after several minutes to cool engine due to hotter temperatures. Vehicle has push button starter. Vehicle would not start for roughly 15 seconds with brake pedal depressed. Vehicle sounded like it was straining to start. Roadside assistance was notified. Upon arrival, tow truck operator had extreme difficulty starting vehicle. Vehicle had to be forced onto tow truck using cable release in center console. Electrical systems functioned fine. No damage to body or underside upon examination of good samaritans and tow truck operator. Vehicle has roughly 74,xxx miles, of which roughly 45,000 are highway mileage. Vehicle is maintained regularly for oil changes and has had tires rotated and balanced.
The plastic oil cooler housing failed due to the plastic warping around the seals and leaking. This is a safety risk of potential fire from oil leaking on to the engine block. The cause of this failure is due to design and should be covered by the manufacturer as a recall.
I have a 2014 jeep grand cherokee with the eco diesel option. At 7100 miles after oil change and refill of diesel exhaust fluidindicator on dash displayed incorrect def fluid and service defneeded or vehicle will not restart in 200 miles. It took a week and 1 business day before the dealership could even look at the vehicle due to backup in scheduling. After three days at the dealership the vehicle was diagnosiswith dpf convertor needed replacement, def sensor failure, def injector failure, and o2 sensor failure. And the parts would take 3 weeks just to get in. To me this is unacceptable, a vehicle with less than 10000 miles should not need this manyrepairs with long delay just to get parts. It seems this vehicle was not properly engineered and cannot meet emission standards long term. Plus a vehicle that will turn off and not restart at 200 miles is a danger to a consumer. Just based on aninternet search iam not the only one with these problems there are numerous owners of 2014 jeep grand cherokee with eco diesel withthe same issues. And the problems are never really resolved ,permanently fixed and occur again. In my opinion fca should be made to buy back these vehicle and redesigned to at least meet 80000 miles emission standard with realistic durability. The consumers should not be test subjects on a unreliable vehicle until fca comes up withfixes to very serious problems. In addition some consumers on internet site have be told to ignore engine problem indicator light warning until fca comes up with fixes.
Vehicle overheated - manifold / egr had to be replaced due to severe soot build up.engine compartment was smoking and coolant empty when vehicle overheated.vehicle is a fire risk.*dt
Constant cylinder 6 misfire. All 6 spark plugs have been replaced. Coil and fuel injector replaced. Still showing cylinder 6 misfire. Seen cylinder head being replaced on years 2011-2013 but not for a 2014. This should be covered. When the check engine light came on, it had seizure like convulsions when coming to a stop and while in idle until spark plugs were replaced. Still runningrough, very shaking like it is going to stall out.
Engine shuddered and stopped while in park. Tried to restart, but would not start (electrical was fine).had it towed and fuel injector replaced. Drove for approximately 75 miles and acceleration ceased on busy highway at 70mph. When able to pull over and stop, would not go into park (even though shifter indicated that it was in park). Dashboard indicated that my speed was too high to shift (i do not recall the full message) and it began to roll backwards into traffic.i turned it off and it stopped rolling. Tow truck said he had difficulty putting it in neutral. Prior to failure to accelerate, there was a heavy rumbling sound when gas pedal pushed; then it sounded like small parts were falling off of the engine; then grinding sound but no acceleration. I saw a brief message about 4wheel drive, but was trying to get to safety, so i do not know what it said. I had a passenger and toddler in the car. Frightening!
The contact owns a 2014 jeep grand cherokee. The contact took the vehicle to the dealer three times for an unknown emissions recall. The contact stated that the vehicle had to warm up for ten minutes before pulling out and accelerating into traffic. The contact stated that the failure recurred with the throttle response being delayed when attempting to accelerate. Auburn chrysler dodge jeep ram (1901 grass valley hwy, auburn, ca 95603, 888-268-8026) stated that the vehicle performed like other vehicles that needed the emissions reflashed; however, there was no remedy. The manufacturer was notified. The contact believed that the failure occurred after the emissions recall repair was performed. The failure mileage was 65,182. The vin was invalid.
The acceleration sometimes doesn't slow down even when you brake. I almost crashed onto another car
The contact owns a 2014 jeep grand cherokee. The contact stated that after the vehicle had received an oil change, there was an abnormal oil burning odor present. The contact became aware of oil leaking under the hood and in close proximity to the intake. The vehicle was taken to zubek chrysler dodge - tawas (492 m55, tawas city, mi 48763, (877) 591-0773) to be diagnosed. The contact was informed that the oil cooler filter housing fractured and caused an oil leak. The repair was still pending. The manufacturer was not made aware of the failure. The approximate failure mileage was 42,000.
After the 3rd periodical maintenance performed at 59.793 km on nov.2017 the 28th,the vehicle in standstill with the gear engaged switched suddenly off (ecoand drive mode on).pressing the starting button, it restarted and remained ok for a long, but without any alert the switching off happened again and again. Sometimes a cranking lead to fail the ignition.once the shutdown happened also with the vehicle running, not in standstill,with an high risk of accident.so the vhl went to workshop again in dec2017, feb2018 and mar2018 and the results of the workshops (different in these months) was always not trouble found.the problem of turning off in standstill,usually happens at the time of departure at the traffic light, in drive (gear 1),but it happened also in parking mode, with not cold engine and on cluster is reported"low oil pressure" (oil change less than a month ago). I point out that the vehicle is used in the style of mixed driving, every day traveling in the city but also runs daily routes on the highway so i assume that the regeneration of fap takes place correctly. The use of the vehicle is not heavy. The vehicle is always recovered at night in the boxg (the temperature does not fall below 0 degrees) and therefore is not exposed to extreme weather conditions. Please check that there are no recall actions that have not been carried out in consideration of the persistence of the anomaly, i request that the workshop be supported by a second technical level to allow the resolution of the problem and avoid the replacement of unnecessary parts
The contact owns a 2014 jeep grand cherokee. While driving various speeds, the service shifter warning indicator illuminated. The vehicle was taken to stockton dodge chrysler jeep ram (located at 3333 auto center cir, stockton, ca 95212, (209) 956-1920) to be diagnosed, but a failure code could not be located. The vehicle was not repaired. In addition, while driving on the freeway, all the warning indicators on the instrument panel intermittently illuminated. The vehicle was taken to lodi chrysler dodge jeep ram (located at 1255 beckman rd, lidi, ca 95240, (209) 263-3999) where thirteen codes were found, but not a failure code. All thirteen codes were reset. The vehicle was not repaired. Also, while driving, the vehicle stalled, the check engine warning indicator illuminated, and the windshield wipers operated independently. The vehicle was able to coast to the side of the road and was towed back to lodi chrysler dodge jeep ram. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 63,000.
While driving the vehicle stopped working and would not accelerate. I took it to the dealership and they said that there was a problem with the filter that was attached to the transmission and they reset the transmission. Two days later it stop working while in the middle of an intersection and when it was down shifting it became jerky and would lunge forward. It also started making a noise when put into reverse and the dash said that the vehicle needed to be put into gear while i was driving. It is back at the garage again to be fixed. This is a serious safety issue! when i was at the service center the manager showed me a recall from chrysler that was dated 11/2013 and was about this issue. He also told me that chrysler stopped using this transmission at the end of 11/2013 because of these problems. There is no way to fix these problems, but chrysler does not want recall any of these vehicles. What is a consumer suppose to do?
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the part to do the recall repair was unavailable. The vehicle was taken to jeff d'ambrosio dodge chrysler jeep downingtown (1221 e lancaster ave, downingtown, pa 19335; (610) 269-9500) where it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the egr cooler was replaced five times however, there was a fracture which allowed gasoline to enter the engine, causing the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The approximate failure mileage was 102,000. Vin tool confirms parts not available.*dtconsumer stated egr cooler is still not available.
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving 65 mph, the vehicle shut-off without warning. The contact coasted the vehicle to the side of the road and the vehicle was towed to an independent mechanic where he was informed that they could not service the vehicle. The contact then towed the vehicle to salt lake valley chrysler dodge jeep ram (2309 state st, salt lake city, ut 84115) where the contact was informed that the engine had seized due to no coolant. The contact was also informed that the vehicle needed a new engine due to the failure. Upon investigation, the contact discovered that the vin was included in nhtsa campaign number: 20v699000 (engine and engine cooling) which he linked to the failure. The dealer was notified of the failure and a fca representative was to inspect the vehicle. The contact was informed that the failure was not related to the recall. The manufacturer was sent an email informing them of the failure experienced. The contact was informed that the case had been closed. The manufacturer re-opened the case to determine collateral damage. The manufacturer called back and the case was closed once again. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was 121,929.
Fiat chrysler automobiles (fca) issued a recall for the ram 1500 ecodiesel, model year 2014-2019, for potential fires.their recall states that the emissions gas re-circulation (egr) cooler can develop cracks and there is risk of an engine fire and potential for injury resulting.fca goes on to state that injuries have occurred as a result of this particular engineering or manufacturing fault.my vehicle, the 2014 grand cherokee, was purchased with the optional 3.0l v6 turbodiesel engine, the "ecodiesel."this is the identical engine to the ram and possess the same egr and egr cooler, as well as the same intake manifold, which is where the fires have seemingly occurred.the jeep grand cherokees, model years 2014-2016,that utilize the optional ecodiesel engine were not named in the same recall, nor in any subsequent recalls from fca, and the risk of fire should be identical between the two vehicles.i am only assuming that the reason the grand cherokee was excluded, was because it was sold far less frequently with the ecodiesel engine option.if the ram 1500 was recalled for a fire and injury risk, the jeep grand cherokee that's powered by the same engine (and the same fire risk) should also be included under the same recall.it's concerning that a manufacturer admits significant health and safety risks due to a particular engine, but only includes one model that utilizes this engine.i do understand that this was a voluntary recall, but i believe that both vehicle models should be included under this recall, since it relates to the engine, not the specific vehicle utilizing it.
I bought this jeep in 2018 with low miles 40,000 now in 2021 has 68,000. I have been driving the car only to go work and working from home i wasn'tdriving that much. Suddenly while drivingi noticed a light on and it was on and off, and oil smell. I took itfor thediagnosticand the code misfire detected in cylinder number 3., p0303 ,which is a problem with the engine. The price is 4000 to fix the problem because is a misfire in one of the cylinders of the engine.the car is not working properly because it has a oil smell and some issues when i am driving such as shaking and also a weird sound . This is the only car that i have right now and i am scare to drive it because i don't think it is safe to drive it with oil smell, it might caught on fire or something . The starter is not working and when driving is unstable. I just drive locally i don't know how this car is giving me an engine problem with that low mileage. It is not possible that a car parked and using notoften could have an engine problem. I bought this car thinking to keep it for a long time since i always take a good care of my cars.i need an explanation from jeep regarding this problem. I am not going to spend over $4000 in a car with less than 100,000 miles and with a problem that was not done by me. I need to resolve this since it might be a safety risk if i continue drivingthis car with some type of engine/ oil smell. When i parked the car a strong burned oil smell comes out and goes inside the car.
Oil filter housing assembly keeps breaking and leaking. Wont hold oil anymore. 3 times it has done it
Went to start my car today, and there was a long crank but the car did not turn on. This happened 2 more times. Finally, the third time during the long crank, i stepped on the accelerator and the engine finally turned on. During the whole thing, the dashboard was on, lights were on, and radio was on - so it was not a battery issue. There was no warnings on my dashboard and no lights turned on afterwards - as if everything was fine. I am worried because i have read multiple listings regarding cars stalling while in drive, or worsening of these symptoms. I know there has been a tpim recall contributing to faulty stalling - but 2014 model was not covered under the recall. If my car symptoms become progressively worse - i am afraid that my car will shut off while i am driving - placing me and others on the road in high risk for danger.
The contact owns a 2014 jeep grand cherokee. The contact stated that the engine warning light illuminated as the engine had overheated. The contact stated that the failure was a result of the oil cooler being made of plastic. The contact stated that the seals fractured and caused an oil and coolant leak. The vehicle was taken to an independent mechanic where the vehicle was repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 57,306. The vin was not available.
I was driving on the highway about 65 mph.the wipers came on and the radio stopped.this happened on three other occasions. Upon exiting the freeway and utilizing the brakes, the entire vehicle electronics flashed then the vehicle lost all power and stalled into blackness.i was able to safely stop the vehicle and restart.
Our jeep grand cherokee has been has been having electrical problems.several different electrical problems occur after which the check engine light will illuminate.of these electrical problems the dangerous ones include: headlights shutting off, dashboard completely shutting, and vehicle shut off while in motion.we have had the following replace in our vehicle: burnt wires in our engine harness, faulty solenoid, alternator, pcm, and abs module.the issue still occurs.purchasing the vehicle in dec we've brought the vehicle back into the dealership for service 3-4 times.while we haven't filed for lemon law yet, jeep promised us that they would take a look at replacing our vehicle after a number of problem.their answer to us was to wait to see if the issue occurred again.while we may file for lemon law, we feel that it will be important that we report these issues as they are experienced by other consumers on forums across the internet.
In less than a year of ownership my car started with the problems. On 8/19/14 the car idles but it will not start. Towed it to midway jeep and chrysler the car was returned to me running but was told they would be ordering a tipm part which is part of a recall.on 9/4/14 i came back and the tipm was replaced. On 12/17/14 the same issue occurred again and another tipm was replaced.it is now 2/27/15 and i am experiencing the same problem. The car has been towed again. This is a lemon.
While driving up a grade at 50 mph, vehicle began to shake/shudder/vibrate. I had to tramp the accelerator to engage the transmission to work through the situation. This has happened at least a dozen times. Dealer has not been able to replicate the condition. The catalytic converter is being replaced on 7/16. I do not know if this is the cause of the problem.
At the time when the manufacturers warranty has just run - the oil filter adapter bracket has started leaking causing oil loss in the engine.this was found by the oil spots on the driveway that were never there before.i searched online and found tsb sb-10058301-5939in the nhtsa web site. The tsb tells the mechanic to use a wooden dowel pushed down along the front of the engine oil filter into the "valley" and when it is pulled out to look for oil on the tip.this is exactly what i found.the oil finds its way around the block and along the transmission and drips off the shield onto the ground.this is a very expensive repair as the part alone is rumored to be $799 plus the labor.it is an design flaw in that it is a plastic part where previously it was a metal part - cost savings that created a defect.so far -i have not been able to get the dealer to pay for the repair.and i can not afford the repair on my own.this should be a recall because of the possibility of a fire when the oil is laying on top of a hot engine is a puddle.
Soon after taking possession of this vehicle (9/27/13) i noticed that now and again (4/5 times) there would be a hesitation from the automatic transmission when shifting to the next higher gear when accelerating to highway speed.it was so subtle that i filed it under "nothing is perfect", but would keep score.don't be misled by the low mileage above.that is my new normal.a head and neck injury in 2001 followed by a long overdue diagnosis of severe ptsd by the va left me practically a "house hermit" and driving anywhere involving distance requires hiring a driver.this vehicle was nothing more than my being able to have access to the woods with a 911 button attached to keep the p/a in check.what happened to me was that from a stop sign i turned onto the main highway and was accelerating to 55 when at about 50 the transmission hung, this time it would not release to the next gear, the engine began to struggle until it almost stalled.as unexpectedly as it had hung the transmission shifted, the engine immediately recovered ""with a roar"" and off we went. (extra rpm's, ? computer/fuel pump saw no problem)i'm sure that in those seconds my speed dropped 20 mph's with no "warning", such as brake lights had someone been behind me.had this occurred entering a busy belt-way, interstate, etc., you can imagine the possible may-hem.did some research, got an appointment for service at the dealership and was told (as expected from research) their computer saw no abnormalities and showed me a blank piece of paper to prove it.asked them to sign a piece of paper saying my drivetrain was "just wonderful" and reaffirming that chrysler had never heard of any problems just in case i or others wound up dead or maimed from "no problems".i now have a "moral problem" sitting in my driveway and not out in the middle of the woods.
The contact owns a 2014 jeep grand cherokee. While driving various speeds uphill and towing a recreational vehicle, the vehicle overheated. Per the manufacturer, the vehicle's maximum towing capacity weight should be 7,200 lbs., but the recreational vehicle weighed less than 7,200 lbs. The failure occurred numerous times. The dealer was unable to diagnose the failure. The manufacturer was notified of the failure. The vin was not available. The approximate failure mileage was 8,000.
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving at approximately 50 mph, the vehicle stalled with several unknown warning lights illuminated. The contact mentioned that the vehicle was starting however, the engine was not running. The vehicle was towed to the contact's residence and then to an independent mechanic to be diagnosed. The contact was informed that the tone wheel and crank sensor needed to be replaced. Bennett chrysler dodge jeep ram (1491 ga-40, kingsland, ga 31548) was made aware of the failure and informed the contact that the vin was not included in nhtsa campaign number: 20v475000 (engine and engine cooling). The vehicle was not yet repaired. The manufacturer was notified of the failure and confirmed that the vin was not included in the recall. The approximate failure mileage was 122,000.
Vehicle is slow when shifting in low gears; pulling away from stop lights/signs feels as if the car is not in drive and going to stall. This could result in being rear ended since so many drivers speed away when light turns green. It seems like it stutters during shifting. Having it in eco-mode highlights the issue further. The down shifting at higher speeds feels like a stick shift car, not normal or comfortable. Even on the highway acceleration is often not very responsive during entrance and passing. The gas pedal is very touchy, no way to pull away slowly, just takes off; this might be part of the issue, confusing the sensors during shifting. I contacted my sales person who said he'd have a service tech contact me, no calls yet. I wish i had checked this site and edmunds before buying, as i would have chose a different manufacturer. This is my 4th jeep gr cherokee, unfortunately the least desirable, my '09 had zero issues and original brakes at trade in with over 105,000 miles; '14 is likely my last.
Approximately three weeks ago i noticed oil drips where the car was parked.the car had 49,740 miles and was almost due for a 5,000 mile oil change. I took it early and asked the mechanic to check on the leaks.he found there was oil all over the underside of the car and especially around the oil pan, although no apparent source of the leak could be seen, the oil pan gasket/seal was replaced. That did not help the problem, the next day there was a larger puddle of oil under the car.apparently, the oil filter housing on this car is cracked, leading to an oil leak on top of the engine and pooling that runs down the back of the engine.occasionally burning oil can be smelled, creating a possible fire hazard issue to the passengers. It would seem that this is a known problem - nhtsa has recorded a number of complaints from users (e.g., 11244788,11230350, 11193883, etc.). Fca issued an early service bulletin: sb-10058301-5939. Searching online shows literally hundreds of complaints about this issue. This is an expensive repair that should never have been necessary. The replacement part number is now on its sixth revision (currently adapter-engine oil filter - mopar 68105583af). It seems like there should have been a recall for this issue long ago.
Oil filter and cooler housing leaking.car has less than 60,000 miles and in 6 years old.this is a common problem with the 3.6l engine in these cars and can lead to a fire or loss of engine oil resulting in engine failure without warning.this is not caused by any motion of the vehicle but just by the heat of the engine warping the plastic part and causing the seals to leak.
I took my car to the dealership yesterday to have the two most recent recalls completed. Shortly after leaving the dealership, my check engine light and glow plug light came on.
[xxx] jeep grand cherokee laredo, [xxx]jeep grand cherokee laredo has formed a crack in the oil filter adapter. Because of the location, design, and material, the part is prone to cracking and leaking (typically spurred by an oil change when the cap is screwed back onto the housing). This crack creates a slow leak of oil into the engine housing and below the vehicle. This oil leak can continue without obvious warning and if not corrected, could result in severe engine damage with the potential of malfunctioning while in use therefore posing a safety threat to the driver, passengers and other drivers. I have alerted jeep to the issue and i will note that i have spoke to several mechanics who have replaced several of these parts in this vehicle. It is a manufacturing design flaw and costing loyal customers and posing a danger on the roads. I have reported this information to jeep (or whomever they contract customer service to) and they documented my information but refused to correct the situation for myself (and others in the future) and told me to hold onto my repair information in case a recall takes place in the future. Jeep should take accountability for this ever growing issue and recall this part immediately. Please help me in ensuring they do the right thing for their customers and for the general public.information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Oil filter housing oil cooler assembly leaking oil badly. The problem is so wide spread there are no parts available for repair. Could be a fire hazard oil leaking on exhaust
Had the ecodiesel aem recall done, the drivability of the vehicle with the turbo lag can be dangerous at times, the lag can be several seconds, and when merging with traffic entering traffic you have no idea when it comes and goes.
My car had an oil leak and the mechanic had to replace the oil cooler. He said the part is a dangerous design with plastic, metal and aluminum parts. The plastic melts in the seals causing the leak. This could be a fire hazard bc of the coolant and oil mixing together as they cross over boundaries they should not. Also it could cause the engine to be completely ruined. The mechanic i used said he has replaced a lot of these all in chrysler's and jeeps so it is clearly a hazardous design flaw.this has been an ongoing problem and i filed a case with chrysler #71764143. The mechanic telling me my engine could be ruined made my decision to get the repair more urgent.
This morning5/16/16i turned my grand cherokee on,proceeded to drive to work, i feltthat the car was not changing gears, it hesitates and the engine light came on an off,after driving about 4 miles the car stoppedand went into neutral withoutme changing gears.this is not the first problem i have since i purchased this vehicle. It has been at the dealer more than onetime for the same problem, which include:self-accelaration while driving, stalling inhigh way, and few other recalls from the company. It has been a night mare since i purchased this 2014 grand cherokee, one problem after the other! more than dissapointed with this car.
The contact owns a 2014 jeep grand cherokee. While driving at 40 mph, the vehicle stalled without warning. The vehicle was restarted. The failure recurred twice. The vehicle was taken to a dealer where the transmission software was upgraded but the failure recurred. The manufacturer was notified of the failure. The failure mileage was 18,388.
2014 jgc with pentastar 3.6l v6 gas engine started making a ticking sound at start up approximately 3 weeks ago. The sound did not diminish after warm up.diagnosed today as a failed lifter and possible cam damage as well.inquired of the dealer about tsb 09-002-14 and was told this issue was limited to only 2011-2013 model years and that the engine in my vehicle was made after the date of the affected engines and was not included in the repair/warranty being offered by fca regarding the engine. The vehicle was manufactured in june 2013 and purchases in september 2013.
1) driving ~ 45 mph.2) parking/crash detection sensor on the front driver side makes audible noise for 2 seconds, then noise ceases - this parking/crash detection issue was reported to the dealership 3 days prior.3) all consoles go blank, to include speedometer (which is digital), temperature, navigation, etc. (driver & center consoles) - hands free phone call linked within the vehicle disconnects midway through call at this time as well.4) engine appears operational, but seems to be in a lower gear and acceleration is problematic, brakes are sluggish.5) electrical system in the vehicle reboots while driving ~10 seconds later, displaying multiple warning messages (check engine light, low battery voltage, no abs, suspension system, etc.).6) pulled the car over at the first safe location ~1/4 mile.7) vehicle would not go into park, applied emergency brake and turned vehicle off.8) restarted vehicle, check engine and low battery voltage light remains on, but vehicle appears stable enough to drive ~2 miles home.
Vehicle had an aem recall performed and now the interior of vehicle as well the exterior reaks of diesel fumes all there is a terrible hesitation and at times almost a delay in the throttle we have made numerous complaints and trips to the jeep dealer they say they cannot find issues the reason behind it. We just spent 5 hours at the dealer for a clogged dpf filter only to leave and have my wife vomit from the fumes we pulled over several times to get fresh air.. I spoke to lynn at fca customer care badge number ln187 extension 3020187 she told me if i was concerned i should return vehicle to dealer which i have done numerous times since the end of may.the vehicle is not safe due to fumes let alone the throttle working when it chooses to
While dring in my hometown at about 30 mph the transmission started jerking and i noticed smoke from under the hood. The cause was later determined to be a hydraulic filled motor mount breaking on drivers side and landing on exhaust pipe.
I have took my vehicle for a shifter recall. They did a programming they said and that it should have fixed the problem. I explained to chrysler capital about how my vehicle would shift into neutral after throwing itself into other gears. I would have to turn off the vehicle and begin driving again. Now my vehicle hardly drives and the transmission makes a loud cracking noise. This recall made my transmission go out.
The contact owns a 2014 jeep grand cherokee. While driving 70 mph, the vehicle stalled without warning. The contact was able to restart the vehicle and drive away. The contact stated that the vehicle also stalled on another occasion. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 33,300.
This model can come with the 3.6 liter v/6 engine. The oil cooler has a neck attached and this is where the oil filter is located. Where the neck is connected to the oil cooler there is a o-ring to seal this connection and this leaks on almost all models. There has been some incidents where the oil has leaked on a hot motor and cause a fire.this isproblem with this engine oil cooler design and should be probably listed as a recall.thank you
Alternator seized on the car after only 33,000 approx. The vehicle is just outside of the 36 month warranty. Jeep will not fix and says it does not fall under recall p60/ nhtsa 14 -634 even though the issues described in the recall are exactly what happened to my vehicle. I called the jeep dealership and fca and neither are willing to work with me or do anything to resolve the problem. I'm told per my vin number that my vehicle does not have the faulty alternator yet it has the exact problems of the recalled one from the same year. Issue description- i was driving from nashville tn to naperville il and approximately 3 hours from naperville i stopped for gas and a break and upon starting the car the battery light came on. I continued to drive to naperville il and upon exiting the highway the car started losing power. It sounded like a vacuum cleaner and not like a normal engine. I keep driving and pulled into a parking lot. As i pulled in i lost all electrical components, including the brakes. The car would not start. Upon taking it to my mechanic, then to a jeep dealership it was determined the alternator seized and damaged the battery and belt. They refuse to correct it and i'm now paying $680 for repairs.
After the mandatory emissions modification that was required on the ecodisel 3.0 liter dodge and jeep vehicle, there has been a significant decrease in vehicle performance.the vehicle has lost performance in shifting, acceleration (response), fuel efficiency and overall power.this is not only performance related, but also a major safety issue as it makes it difficult to accelerate properly when making turns into oncoming traffic.
Continuously exhibiting persistent progressively worsening life-threatening transmission and electrical failures. Transmission sticks in low gear and will not upshift, transmission stalls, push gas pedal to the floor and nothing happens, almost hit numerous times, gears jerk, rpms rev up and speed increases when applying brakes, will not slow down then bounces to a stop, interior lights short out, doors do not lock, electronic chirping sound from engine even when off, touchscreen/radio/climate controls do not work, total of 45 different defects, continuous since day purchased, sent 2 written notices to chrysler, has been 8 months and no one will help, increasingly fearful for safety. Total of 43 days in shop and 14 attempts to repair same serious safety defects and conditions.
On 3/27/14, my brand new 2014 jeep grand cherokee spontaneously burst into flames and almost got in my face.after smelling and seeing smoke, i pulled over into a dirt parking lot at a business and the dashboard of my new vehicle burst into flames, after i heard a "woosh."a lady from the local business came running out of the business with a fire extinguisher and i was able to shoot it into the holes that were once the heat vents to kill the flames.the dash was buckled, the windshield blackened, the gauges melted, the roof lining gone, the visors melted, and the inside covered with co2 and smoke damage. I suffered smoke and co2 inhalation and my clothes were ruined, but i am lucky to be alive!the dealer refuses to help me....updated 09-10-2014 updated 11/7/2014
Our vehicle completely lost all power while traveling in heavy traffic in the left hand lane of a major four lane highway at ~75 miles per hour putting us in a very dangerous situation due to the difficulty maneuvering (loss of steering and brakes) the vehicle across three lanes to the right side emergency lane. Several different tow trucks had to be called causing us to be left sitting for hours on a hazardous interstate. The vehicle was never able to be restarted until it had been at the dealership several hours.the consumer experienced an identical failure on august 16,2014updated 09/10/14
Camshaft and lifter problem. Camshaft had to be replaced due to lifter not operating properly and wearing out camshaft.
Purchased 2014 jeep grand cherokee overland on january 1, 2014.engine malfunction indicator light ("mil") engaged on multiple occasions in 1st 6 months of lease. Codes are p035 knock sensor (3 times- 4/4/14, 4/11/14, 5/2/14) code p0520 oil sensor (5/19/14) and car has been at dealership since 8/26 for new unidentified issue also related to mil. Car is also subject to most recent safety recall (vanity light/fire).car is unsuitable for driving with small children.concerned that multiple related issues are part of a larger safety issue.
Emergency light stating "service electronic throttle control "that caused engine light to come on.these electronic warnings cause vehicle to go limp and unable to drive or move causing severe danger on the road when vehicle just shuts down.it is a software issue and requires software flush and update,this issue is so common, dealership knew what i was going to say before i even said it.recall needed to prevent a wreck and fix before issue shuts down vehicle,and should be recalled to prevent owner's financial repair for a software glitch needing updated by car maker.
At approximately 12:50pm, while driving in sport mode, going up a hill, i was accelerating normally at a reasonable pace after making a right-hand turn.the acceleration pedal around 30 mph disengaged from my foot and floored itself, and continued accelerating. Despite pushing on the break pedal repeatedly.i could not initially un-stick the accelerator pedal using my foot.the engine made some noise and a warning with a red light appeared on the instrument panel:"service electronic throttle".because the breaks were not working i engaged the gear shift to turn to the vehicle from s/sport mode back to d/drive mode.i pressed the break pedal again and again, still nothing.the jeep reached above 72-77 mph+ on that street highway. I was well beyond concerned for my own safety but for the safety of the intersection in which i was about to approach.finally, i wedged my shoe in between the floor and the accelerator pedal (which was difficult b/c it would not budge), the pedal finally released, but there was still no immediate reaction from the engine until 1-2 complete seconds later.i could have been seriously injured, seriously hurt others, or died.
2014 jeep grand cherokee. Consumer states that without warning the gear shift jumps out of drive or reverse into neutral and the motor shuts off. *tgwthe consumer stated each time the vehicle was towed to the dealer, they stated the vehicle needed a program update.
Vehicle is downshifting automatically. Burning smell, squeaking/ whistling sound coming from under the hood. Smoking from under the hood tone to time. Car stalling on take off.
Constantly will make a squeeling sound every morning on start up.lasts over a minute - not even on cold days!have had it looked at - state can't duplicate the oeuvre (of course because it's always the first start up! rough idle every 2-3 minutes,transmission shifts hard out of first gear.pour fuel economy as well. Maintenance has been done.just bought the car - several issues
Driver proceeded from a from a 4-way stop to the posted speed limit of 55 mph.shortly after getting up to speed, the vehicle's dashboard illuminated with several warning indicators (service electronic throttle control, service airbag system, low oil pressure, low voltage) and lost all engine power.vehicle coasted to a stop in a nearby parking lot.driver was attempted to restart the vehicle several times, but unsuccessful.vehicle has been towed to the dealership awaiting service.
The right side cylinder head required to be replaced and oil pump.
Takata recall when i press the start button in the jeep it hesitates to start. Sometimes have to do it couple times, then it shifts funny when you press on gas like it doesn't get enough power.
I have taken my jeep to the dealership 4 times already. I have only owned it for 3 months. About a month of that i haven't driven it. Because its been in the shop for so long. It has a problem where it shifts really hard from 2nd to 3rd, 3rd to 4th. It moves the car forward then jerks it back really hard, like you're getting hit from behind. Its scary especially when there are small children in the car. I had thought i had bought a reliable car but it seems that 30k has gone to waste and my hoopty was more reliable. The engine also shakes and sometimes it's stuck in third gear! its embarrassing and scary to pull out in flowing traffic. A check engine light has came on before but i have still not "met" the requirements for a new transmission. They replaced the valve body but it only drove smooth for a few days then went back to jerk the entire car again.
My daughter was parking her 2014 jeep grand cherokee outside of a retail store.as she slowed and pulled into a parking space, the jeep suddenly surged forward, jumping the curb, crossing a sidewalk, going through a small grass median, and into a different area of the parking lot.the police report, oklahoma city police department report, case number 15-redacted, accurately records the surge.the officers conclusion was driver error.through research i have found numerous similar complaints concerning 2014 jeep grand cherokees.i called the service manager for the jeep dealership where we purchased the vehicle.i told him about the accident and that when the jeep came in for repair, i wanted the accident data preserved.he told me the only data that he could obtain was jeeps proprietary information, which i could not have.a representative form my insurance company is adamant that we, as the owners of the jeep, have a right to any information captured by the jeeps systems.however, the insurance company had no way to obtain that information when they appraised the damage to the jeep.i need help in obtaining the data by someone outside of jeep who can access it, or help to compel jeep to provide me with the information, hence this online submission.the website which contains other complaints about 2014 jeep grand cherokees ishttp://www.carcomplaints.com/jeep/grand_cherokee/2014/engine/vehicle_speed_control-2.shtml. 2014 jeep grand cherokee vehicle speed control problems | page 2the website concern jeep grand cherokees or all years having trouble when the tires/brakes get wet is jumpin' jeeps are hard to tie down
In feb. 2013 i purchased a 2013 grand jeep trail hawk edition, in span of 3 to 4 months the jeep was in the service department 6 times trying to fix issues.jeep was unable to completely fix the problems to my satisfaction, i was given incentive to trade in for a 2014 grand jeep cherokee limited edition, which was running great until this past thursday.on thursday i started my jeep it barely would idle, i proceeded to get on the interstate which is when the vehicle started jumping up and down like i was going off road.it would suddenly change to neutral without me doing anything, it kept missing gears and barely running.i was barely able to get off the exit.when i got off the exit it would barely idle and again shifted to neutral without me doing anything.eventually i safely made it off the exit and into a parking lot where i got it towed.the tow truck driver could barely pull it up on the trailer.when it was placed on the trailer it wouldn't stay in park, it kept trying to shift out of gear.there needs to be some type of investigation in the grand jeep cherokee models and how they are passing inspections through production line because obviously for a consumer to get two defective vehicles in 7 months is unacceptable and unbelievable.
Jeep randomly stalls driving on freeway and/or jerks when downshifting. Vehicle also downshifts hard from 8th to 6th gear, all other gear shifts are fine. While driving at 60 mph vehicle stalled when accelerating to speed up. Vehicle attempted to downshift from 8th gear when stall occurred. Once vehicle was stopped it started back up without issue to destination. It has chugged 5 separate times when downshifting on freeway in the 7 weeks of owning car, this time it completely died. No check engine light or other indications of engine/transmission failure. No failures recorded to onboard computer. Gas tank 3/4, outside temp 38, oil temp 180, transmission temp 140; normal accessories on including lights, radio, heater, seat warmer low. All recalls up to date including campaign uc1.
When i was driving on a highway, and this has happened multiple times before but i never thought anything of it until it happens intermittently, i was driving on a highway and when i speed up and let go of the gas pedal, the vehicle continues to speed up afterwards putting my family in danger. Also, when i go to turn my vehicle, the steering locks up from time to time making it very difficult to turn the wheel and dangerous if on a busy road which could cause an accident.
Called fca and they opened case #79173434 for me and have an appointment tomorrow at a nearby dealership for inspection ofsuspected oil leaking from the oil cooler/filter housing area and leaking down underneath andall over my transmission as well as my onto my driveway...will keep you posted on outcome since my 5 year warranty has expired but i'm still below the .100,000 miles-hopefully the "goodwill policy" is applicable or this issue gets more attention and turns into a recall for its potential to cause injury or even death if the oil catches fire.i cannot believe that there are more than 300 complaints involving this concern and there has not been more considerable action taken byfca us llc.thanks for your time and best regards,[xxx]parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).*cc
Upon starting car blue/gray smoke comes out of exhaust. Smoke billows for 30-40 seconds. Recurring issue specifically when car is parked on incline in driveway.been told by dealer there is no recall but it is a common problem.
The contact owned a 2014 jeep grand cherokee. While driving approximately 65 mph, the contact rear ended a semi truck and drove into a field. The front end of the vehicle caught fire. The fire department extinguished the flames and a police report was filed. There were no injuries. The vehicle was destroyed and towed. The cause of the fire was not determined. The manufacturer was notified of the failure. The vin was not available. The failure mileage was 38,000.
While i was idling in a parking lot a coolant hose to my turbo split. This hose ( the size of your thumb) is under the intake manifold and is not accessible to check and maintain. Seeing that this hose is a few inches from the turbo and even closer to the right engine bank, the heat is extreme. The hose is a rubber hose not unlike a lawn mower gas hose. If it wasn't for the smell of hot coolant and being stationary, the engine would of lost it's coolant without any signs. The maintenance portion of the owners manual assumes we can see and get at all coolant hoses. The turbo hose should last longer than the coolant that in it, on mine it was approximately 82,000 miles. A steel braded hose would be more appropriate in this location. Attached is the portion of the owners manual and a picture of the new hose in place. To replace this hose the dealer had to drop the engine out of the truck and it took over 10 weeks to get it back.
The contact owns a 2014 jeep grand cherokee. The contact stated that the manual for the vehicle stated that the engine should shut off when the key fob was removed from the vehicle. The contact parked the vehicle in a residential garage overnight and the following day, he found that the vehicle was still powered on. The vehicle was taken to the dealer because the failure caused the catalytic converter and fuel pump to fail. The engine became extremely hot and remained on even after there was no more fuel in the vehicle. The contact spoke with the manufacturer and was told that they would not assist due to user error. The vehicle was not repaired. The vin was not available. The failure and the current mileage was 1,093.
The contact owns a 2014 jeep grand cherokee.malfunction indicator warning had displayedvehicle would not properly acceleratefaulty engine cylinder headthe contact stated while driving at various speeds the vehicle would hesitate to accelerate and while idling the front end of the vehicle would vibrate. During the failure the 'malfunction indicator' sensor light had displayed. The vehicle was taken an independent mechanic who diagnosed that the engine cylinder head was faulty and needed to be replaced. The manufacturer was notified of the failure but no assistance was offered. The local dealer was not notified. The failure mileage was 88,000.
The contact owns a 2014 jeep grand cherokee. The contact stated while driving 35-45 mph making a right turn, the vehicle stalled without warning. The vehicle was towed to cabral chrysler jeep dodge ram fiat (1145 w yosemite ave, manteca, ca 95337, (209) 647-3195) to be diagnosed. The contact was informed that the tone wheel sensor needed to be replaced. The vehicle was repaired. The manufacturer was contacted and informed the contact that the vehicle was not covered under nhtsa campaign number: 20v475000 (engine and engine cooling). The failure mileage was 98,987.
While in motion, on my way work, my 2014 grand cherokee summit with 3.0 l turbo diesel engine, 220 amp alternator and 49000 miles experienced a loss of power steering, battery light came on, voltmeter showed no charging of battery. My electronic indicator system stated the vehicle went into battery saver mode with a loss of abs, heating and ventilation, air suspension system, all safety enhancements such as park sense, no electronic transmission system changes and check engine light came on. There was a recall on gasoline engine 2014 grand cherokees along with others (chrysler recall t36) and i have seen another complaint similar to mine sharing the same engine on this sight. I do believe this is was caused by catastrophic alternator failure. A new battery was installed and the battery light is still on and still in battery saver mode( an indicator also of no charging) and volmeter indicates no charging. I will be replacing the alternator tomorrow.
Nothing has happened yet but there is a recall out (w79) to replace the egr cooler as an engine fire could occur.was notified of this recall nearly 4 months ago and yet jeep says there are still no parts available to do it.can you get on their case to get this done?
While driving at 80 mph, a very large buck ran in front of the car on the interstate. After driving back by to see the deer the next day it was probably around 300 lbs. The entire front portion of my vehicle was caved in. No airbags deployed whatsoever. Hitting something so massive at such a high rate of speed should have deployed some sort of safety mechanism i.e (airbags!!!!!)
The oil filter housing on this car is cracked, leading to a oil leak and pooling problem which is a significant fire hazard issue to the passengers. This happens while driving and when the car is stationary causing a pool of oil to collect in car and drip on floor. This is a known problem - nhtsa has recorded a number of complaints from users (e.g. Id 11244788,11230350, 11193883 etc.). The company has also issued a service bulletin: sb-10058301-5939. 'parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'
Two occurrences of catastrophic engine failure leaving me stranded on highway fearing for my life. First event dealer had jeep for 5 months to "replace motor" i had to contact them several times after getting it back to obtain documentation and was told original warranty of 100k miles would be renewed. Recent second occurrence at 60k miles on new motor dealership has now had vehicle for over 2 months. Now trying to charge me for high pressure diesel pump they replaced, car still not running. Plan to replace all valves, will it run? initially it had shown so many codes they couldn't determine why the car failed. Nhtsa has over 130 complaints on this motor. Jeep fiat chrysler awaiting govt. To sign off on emissions scandal settlement that will allow them to not have to buy back this vehicle, unlike volkswagen who did the right thing for same issue and bought back. Unlike volkswagen this vehicle has multiple documented defects and safety issues. I am being stonewalled by jeep for resolution. Since my purchase of this jeep in 10/2014 it has been in for repairs unrelated to normal use more times than i can count, over 7 months in shop while i am paying on it without being able to use it. I purchased this vehicle for reliability, it has failed that test over time. They could again replace the motor and i do not want the vehicle back, i will not again risk being stranded on the highway, engine nearly on fire after shaking, knocking, rocking, and smoking not able to turn off until it dies. I refuse to resell it to some unknowing unsuspecting person that will end up with a lemon if the dealer gets it running. This jeep needs to be recalled immediately before someone loses their life! jeep and the dealer service departments need to be made to stop defrauding consumers and making millions on a defective lemon. I have never had so many issues with a vehicle in my life. Help!!!
The contact owns a 2014 jeep grand cherokee. The contact stated that she had noticed oil leaking from her vehicle; she could also smell an oil odor while both in and exiting the vehicle. The contact also stated that she could see smoke emitting from the hood of the vehicle when at a complete stop. Upon inspection, the contact stated that the oil leak was caused by a cracked oil filter housing. The dealer nor the manufacturer had been notified of the failure. The vehicle had not been repaired. The failure mileage was 72,000
The contact owns a 2014 jeep grand cherokee. While driving approximately 60 mph, the vehicle stalled without warning. The contact was unable to restart the vehicle. The vehicle was taken to breeden dodge chrysler jeep ram (located at 5900 us-71 bus, fort smith, ar 72908, (479) 646-4731) where it was diagnosed that two of the six injectors were inoperable and needed to be replaced. The mechanic was unable to explain why the injectors failed. The wiring harness to the injectors were disconnected and reconnected, but the failure recurred twice. The manufacturer was not contacted. The approximate failure mileage was 95,000.
The alternator in my vehicle failed and caused the car to stall while driving on the highway. There is a recall, p60 alternator but it is only related to the 3.6l engine and i have the 5.8l v8. There is also an advanced communication t3607112017 which seems to describe my vehicle and includes the v8 jeep but it is also not listed as a recall on my vehicle. How do i find out why my vehicle was excluded from the recall as my vehicle was affected.
The contact owns a 2014 jeep grand cherokee. The contact stated that the engine stalled numerous times while driving various speeds. The gear system also emitted a noise and jerked while shifting gears. As a result, the contact struck an object while driving. There were no injuries. In addition, the heating system failed. The air conditioner and heater made a loud noise when activated. The vehicle was taken to the dealer several times for the failures. The dealer upgraded the software system several times, but the failure was not corrected. The vehicle was repaired per nhtsa campaign number: 16v529000 (power train), but the failure was not corrected. The manufacturer was not notified. The approximate failure mileage was 1,000.
2014 jeep grand cherokee.consumer writes in regards to acceleration problems.the consumer immediately noticed upon receipt of the vehicle, that it did not drive smoothly and lacked power during acceleration. However, she felt it was due to lack of familiarity with the vehicle. The performance of the vehicle deteriorated to a point where a problem was evident. Frequently, not all the time, the vehicle was very sluggish to accelerate and occasionally not respond at all for about ten seconds as the rpm's went up. It felt as the though, she was forcing the gas by pressing on the accelerator pedal, but the gas was blocked from flowing, or the vehicle was stuck in a low gear and not up-shifting. Also, the check engine light illuminated, with only 1,231 miles. The consumer had to return to the dealer, several more times, due to the check engine light illuminating.
Turbocharger water cooling inlet, mopar part number 68242889aa, is exposed to high temperatures on the hot side of the turbo, and the rubber heater hose that joins the two metal sections subsequently fails. This results in a complete loss of coolant, engine failure, and extreme temperature which may contribute to a fire hazard. In addition to my personal vehicle failing, i know of at least 5 other jeep grand cherokees and ram trucks experiencing the same issue. All these share the 3.0 ecodiesel engine.
After the eco diesel recall was done there is a huge delay when taking off from a stop. The vehicle will move and pause almost causing accidents. Fuel mileage has also decreased and there seems to be exhaust smell inside vehicle since update was done.
I have a 2014 jeep grand cherokee srt. I was at a stop light in the turn left lane. Once the light changed green i pressed accelerator and while turning all power cut out on the vehicle. While in traffic i coasted to the side of the road. The vehicle restarted after i can to a full stop power appeared to come back on and i pushed the start button with foot on brake.second event happened 9/10/14 again i was in the left hand turn lane (different street) and when light changed i pressed accelerator and while starting the turn all power instantly went out rendering the vehicle totally disabled in traffic. Once i got it into a safe spot i called and tried to have it jump started. This did not work at all. Total power failure no response and had to be towed to dealer. Very dangerous situations.
The contact owns a 2014 jeep grand cherokee. While the vehicle was parked, there was puddle of fluid under the vehicle. The vehicle was taken to the dealer where it was diagnosed that the condenser leaked. The condenser, air conditioner, and transmission fluid needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 83,000.
I have a 2014 jeep grand cherokee diesel model when i'm driving a lot of diesel fumes enter the interior of the vehicle i changed cabin filter and still have this problem
After taking my new jeep into dealer because the "check engine" light came on, i was told that there were 16 stored codes but they could find no problem and the computer was reset.two days later the check engine light again came on.i took back to the dealership and was told "there is a leak in the fuel tube" we have to replace it but we will have to order the part; we don't have it in stock.i was told "it is safe to drive"...a leak in the fuel tube-what the heck is leaking-is safe.ok, but two trips to the dealer with less than 2,500 miles is a bit much.i have a 2006 jeep, same make/model that had 1st major repair (water pump) at 145,000 miles....so much for improved models.i am very concerned that this is a harbinger of future issues.
I was driving on highway 26 west bound in oregon just outside of portland. My car has ecodiesel engine in it. I usually buy gas when it is about a quarter tank of fuel. I had about quarter tank of fuel and about 150 miles range left. I was on the left lane and traveling at about 60 mph. All the sudden my engine stopped instantly on the left lane of highway 26. All the cars behind me hit the brakes not to rear end me. My car's engine stopped and slowed down so quickly. It was scary. I tried to pull over to the right side of the highway. Once the car was parked, it said that battery saving mode. It would crank up but not start the engine. I called a mobile mechanic over. He checked the battery and alternator and said the battery is strong and no blown fuses whatsoever. He then went under the car and listen the fuel pump and said that it sounds very bad.he had beliefs that i had problems with my fuel system, maybe a broken fuel pump. He read the codes out of car computer and they all were related to the fuel systems. I started doing some online research and found out that jeep grand cherokees has a faulty design of fuel tanks and if the fuel goes below the quarter tank level. Then pump does not work properly. Upon reading this, i called a friend who brought me 5 gallons of diesel and we put the diesel inside the tank and the car started immediately. I drove it to a near by gas station and filed up the tank full. I think this car has some sort of faulty design of fuel pump. It will cause a fatal accident if it does not get corrected by the manufacturer as soon as possible. When the engine stopped suddenly, the car actually swerved around little bit. This incident could have ended fatally if i was not quick enough. I am writing this to let you gusy know about this flaw about grand cherokee ecodiesels 3.0 engines.
Vehicle overheated and spewed all coolant.several dealer visits, replaced egr, manifold, cylinder heads, hoses, thermostat etc.one occasion fuel was dripping into the engine compartment after repair and the engine compartment was smoking.another occasion the manifold was smoking.it's only a matter of time before one catches fire.these are suvs used to haul families.
Drove one block from home and the battery voltage spiked to 17v. Warning sounds and messages posted on the odometer. Parking assist off; acc unavailable-service required; wipers activated even though turned off; transmission locked in d; radio screen blacked out/came back on; message read to stop, press the brake, turn engine off then place in park. Red battery icon, anti skid icon, engine icon lit on odometer plus warning sounds non stop. Took directly to the dealer where the tech tried to get a reading on all of the trouble icons. Nothing was posting on their equipment. It was decided the vehicle may need the alternator replaced. Was told to continue driving and if this happens again to turn the engine off and restart the vehicle and keep driving.
Jeep alternator failure, matches description in alternator important safety recall p60 / nhtsa 14v-634 and matches dates for vehicle recall in new safety recall advanced communication ' t3607112017 for jeeps prior to july 2014, my build date aug 2013.while driving jeep, battery warning light, then jeep engine died while driving, several alert lights flashed and vehicle electrically died, doors locked, windows locked, no start. Would not accept aaa jump. Dealer says safety recalls not applicable to my vehicle - yet alt type (bja) is described in your safety recall, description of what happens matches, and vehicle quit operating while in motion.
The contact owns a 2014 jeep grand cherokee. While driving 70 mph, the vehicle shut off, the steering wheel seized, and the power steering warning indicator failed to illuminate. The vehicle was towed to a dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 32,000.
Chrysler has a recall for the egr cooler on the dodge ram ecodiesel (vb1/nhtsa 19v-757) this is the same engine and egr cooler as the jeep grand cherokee ecodiesel. There have been reports of grand cherokee 3.0 ecodiesel vehicles catching fire and burning to the ground. Jeep currently does not have a fix for this issue or parts for it, yet we are still allowed to drive around in our vehicles. This is unacceptable.
2014 jeep grand cherokee limited 3.6l -67k miles.cracked oil filter housing.noticed a small oil leak fall 2020 on my garage floor after oil change from local chrysler dealership.late winter 2021 noticed the leak was bigger on garage floor.checked under car around oil pan.oil pan nut area was clean of oil, but oil was dripping down engine and over exhaust and onto the transmission.noticed oil puddling inside transmission skid plate.looked online for causes and found the oil filter housing was known to crack on these engines.i located my oil filter near the top of the engine and found oil all around the base of the housing.the filter neck was clean of oil, just a pool of oil at the base of the neck!!looked up chrysler recalls and nothing reported for this part.but did find many same engine owners complaining of this same problem!read many articles about this product being made of plastic and failing.all of my oil changes have been from the same local chrysler dealership.did they cause this by over tightening oil filter?or is this truly a defect product and chrysler is waiting for a vehicle to catch fire or a death before a recall is issued?are vehicle engine fires caused by oil leaking onto extremely hot engine/transmission/exhaust parts??
Car stalled during a right turn. The instrument panel registered neutral, but the gear shift was in drive, with the engine off. The dealer was unable to find a problem. ..updated 08/19/13
The egr cooler was not properly installed by the manufacturer which has caused several failures to the vehicles engine components (such as oil cooler, engine coolant system, and the egr itself). Additionally, the egr cooler has an active safety recall due to risk of engine explosion and vehicle fire. The parts and remedy for this recall have been available since november.this repair is covered under both the active recall as well as an extended emissions warranty that was required by a federal judge in the settlement agreement for the emissions scandal which fca settled with the federal courts to provide remedies to its customers. Thus far,fca has not honored the terms of this federally required extended emissions warranty on two separate occasions. I have contacted three separate dealers and fca on two occasions. Fca has refused to assist in the egr repairs and the dealers have refused to perform the repairs. Iā€™ve not been able to get any assistance from fca, or the dealers. My egr cooler is a safety risk and this should be addressed immediately. I have been working to get this resolved with jeep since march 12th. I need the law to be enforced.
The contact owns a 2014 jeep grand cherokee. When starting the vehicle, the engine light illuminated. The failure recurred once. The vehicle was taken to an independent mechanic who diagnosed that there was a malfunction with the oil pressure. The vehicle was not repaired. The manufacturer was not aware of the failure. The failure mileage was 50,000.
The oil filter housing is cracked and it is a known issue with my vehicle.one morning there was a large amount of oil under my vehicle. At this time there are so many open issues with this defected partthat i am unable to get this partcause there are 5800 people in line before me waiting for this part. I am unsure where to start to have this recalled but i would like to move in the direction of having that done. Please help! i need to have this done? i read online that there was a possible petition started for this very issue.
I was changing out my brake pads, a fairly common procedure, when i noticed there was oil dripping from my chassis shield i have. Turns out i have a problem with the engine oil filter/oil cooler assembly. Apparently, you have received complaints in the past for this issue.from what i have read online, this is a very common problem that is affecting the majority of chrysler's make and models of vehicles that use this assembly. This is not confined to jeep vehicles only. The assembly itself is made out of plastic and is seated right on top of the engine block. The seal is kept by 3 or 4 o-rings that warp when exposed to the heat of the engine and then leak oil into the exterior valley that is created by the piston cavities. This is a big risk of engine oil flame up and total destruction of the engine. From what i have read, the valley in the engine can hold onto about 2 quarts of oil before it starts to leak and is noticeable. This is a danger for drivers that don't know they are running low on oil and their engines could seize up as a result. Now i know why my car had just shy of 5 quarts of oil in it when i changed the oil and my car holds 6 quarts to just be in the safe zone on my dipstick.i ask you to please launch an investigation on the substandard design of this part. I have included the websites i have been reading about this below:https://www.jeepcherokeeclub.com/threads/oil-filter-housing-leak.237208/https://dodgeforum.com/forum/jeeps/374968-serious-oil-leak-issue-2014-3-6l-3-2l-pentastar.htmlhttp://www.carproblemzoo.com/jeep/grandcherokee/engine-oil-leaking-problems.php
Shortly after starting vehicle and driving at approx 10 mph, check engine light came on. 30 seconds later check engine light started flashing and misfire was felt, car began to shudder. I pulled over, turned off and restarted, again flashing check engine light and shuddering. Vehicle was towed to dealer, who also felt misfire on cold start next am and codes confirmed misfires in multiple cylinders. Dealer inspected engine but found no issues. Next day, car operated normally. Approximately 1-2 weeks later, on starting vehicle entire instrument cluster lit up, with check air bag warning and lights indicated abs failure and ecs off. Car drove, but i subsequently realized speedometer did not work, it was very frightening to drive on highway without knowing my speed. After restarting check engine light remained on, but vehicle functioned normally. Was going to bring back to dealer, but check engine light went off after about 6 drives. These issues are very worrisome and i feel uncomfortable every time i start the ignition.
Check engine light came on, took to service garage.diagnosed with ck dtc's-p0302 #2 cylinder misfire.service department claims they road tested -issue cleared.i picked up the vehicle, drove approximately 5 miles with same issue.i called dealer, they said to continue to drive the vehicle for a week or so, and see if it fixes itself.
Vehicle is an eco-diesel model.engine check light came on and the vehicle abruptly lost power as we accelerated away from a stop light.initially the vehicle would not go over 20 mph.it gradually allowed us to get up to about 50 mph, but with noticeable vibration.then a notice displayed on the information center telling us to service the electronic speed control.took it in the next day and the dealer said we were driving with left foot on the brake and right foot on the accelerator causing the computer to be confused.same problem happened a second time a week later.this time it gained enough power to get us up to 40 mph and home.we then had it towed to the dealer. Not sure what they did to fix the problem but it has not happened since, however the engine check light has come on again 3 different times.each time the dealer says that they don't know what is causing the problem.the first two times the engine check light came on the dealer said it was ok to drive until they could schedule service.the third time we asked the dealer to contact jeep headquarters for technical support.corporate jeep said not to drive the vehcile with the engine light on, that it could cause serious problems.on-line research and discussion with other local owners of the same eco-diesel model suggest this is a systemic problem with potential safety issues.
The contact owns a 2014 jeep grand cherokee. While driving between 5-15 mph, the vehicle stalled and lost power without warning. The contact stated that the check engine indicator illuminated after a beeping noise was heard inside the vehicle. The contact stated that the failures were intermittent and that the vehicle returned to normal, in most cases, after a period of time. Duane lane's chrysler jeep dodge ram (10515 evergreen way, everett, washington 98204, (425) 953-1295) diagnosed that the surge canister underneath the hood was faulty due to an evaporation leak. The surge canister was replaced, but the failures recurred. The manufacturer was not made aware of the failures. The failure mileage was approximately 100,000.
Vehicle cranks, but does not start.vehicles acts like it does not have gas while driving.it does not accelerate or decelerates while driving like it's about to stall.issues are similar to the 2013 jeep grand cherokee recall.
While vehicle was in motion on the highway the engine shut off.my wife was driving it with our 4 year old daughter in the backseat.at that time the vehicle lost power steering. She called me in a panic.i called the jeep dealer who came and towed the vehicle in to the service department.the same thing happenedwhile the jeep was in the shop at california superstores in valencia, ca. They called me several times to come and pick the car up because they could not figure out what happened, but that there was not a "fix" for it. Due to concerns for my familys safety i refused to pick the car up and called chrysler who told me not to pick the car up, that it was dangeous to drive it. The next weeki was again told to come and pick the car up, this time by both the dealer at california superstores, valencia, ca and by the corporate people at chrysler, and told there was no fix for the problem. The car just randomly shuts off while driving it. I opened a claim withchrysler corp. About the car stalling out but have not heard back about any fix or recall.the car is unsafe to drive and i am not receiving any help from the dealer or chrysler corp.i paid almost $38,000 for the car and do not even want to drive it or have my family in it due to the possibility that it could stall again (it has happened several times), the steering go out, and cause an accident harming us or other drivers on the roadways.
The contact owns a 2014 jeep grand cherokee. While driving 75 mph, the check engine indicator illuminated. The contact took the vehicle to an independent mechanic where it was diagnosed that the engine needed to be replaced. An unknown dealer and the manufacturer were notified. The manufacturer was made aware of the failure and informed the contact to call nhtsa. The failure mileage was 72,000.*dt
The contact owns a 2014 jeep grand cherokee. While driving at 35 mph, the vehicle stalled and failed to switch gears. The engine restarted after numerous attempts. The check engine and service transmission warning indicator illuminated. The failure recurred on several occasions. The vehicle was taken to a dealer. The technician diagnosed that the pcm and tcm needed to be replaced. The vehicle was repaired. However, the failure persisted. The manufacturer was made aware of the issue. The failure mileage was 7,800.
My check engine light came on and upon running a diagnostic there is a problem with the left cylinder head valve and it needs to be replaced. I tried to order the part from jeep and get the car repaired at my local mechanic. My warranty had ended 5 months prior and my car had 105,000 miles so i had to pay to get this fixed. Jeep could not provide the part because they were out of stock. They had been out of stock for four months and put me on a waiting list of 6-8 months. They also advised not to drivethe car due to the severity of the issue. They also informed me that this is a nationwide epidemic and the specific part needed is on back order for over 4,000 people. They sympathized with the strain this puts on their customers but we have no option but to wait for the part to be available. This issue has not yet been resolved as a recall. I am at a loss because i cannot use the car, yet i need to have transportation to work, at the least. I have yet to come to a reasonable solution of what to do for the next 6-8 months without an operable car. Financially this is a huge setback and jeep is not taking responsibility for this issue. Aside from the extreme inconvenience, this is also a very expensive repair that should not land in the hands of over 4,000 jeep customers, but the company who is responsible for providing and maintaining safe vehicles. This is not only an issue for 2014 jeep but it has been documented starting with 2011-2015 jeep grand cherokees.
Unexpected shift to neutral while accelerating
The oil filter housing cracked. Cause oil leak close to exhaust.it is made of plastic.leaking oil. Cost us $900 to repair.shouldn't be an issue in a 6 yr old car.many complaints out there.
About two months ago my suspension started to act up. Now my suspension is stuck completely at the lowest point. The engine has a ticking sound and now it doesnt run right.
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle shifted without warning. Additionally, while driving, the vehicle hesitated, stalled, and smoke emerged from the tailpipe. The vehicle was taken to caitilin chrysler dodge jeep ram (140 old york rd, jenkintown, pa 19046), but the dealer could not duplicate the failure after driving the vehicle for 20 miles. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage wasapproximately 33,453.
The contact owns a 2014 jeep grand cherokee. The contact stated while driving 5 mph, the vehicle started to hesitate without warning. A dealer was not contacted. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was not informed of failure. The failure mileage was 64,520.*dtconsumer feels there is a transmission defect.
While driving in my hometown about 30 mph the transmission started jerking and smoke cam from under the hood. The cause was a hydraulic filled motor mount breaking and oil blew out.
I had my vehicle in for an oil change exactly 2 months ago, mileage was at 58733.the other day after a trip out of town, i noticed a large puddle of oil under my car.take my car in to the dealership, mileage is now at 60579, thinking maybe something wasn't tightened properly after the oil change to find out that my oil filter adapter housing is leaking down the bell housing.the oil leak was noticed while vehicle was stationary.my vehicle is no longer under extended warranty, it just ran out 7 months.repairs cost me $1200.00.i reached out to dealer after reading all the known issues with this problem with jeep and asked if the housing could have been cracked upon the last oil change.obviously, i do not really drive that much but after this long trip is when the oil really poured out of the car.
Recurring engine stalls. Dangerous if on highway or going through intersection (which occurred in my case). Vehicle is at dealer for engine repair.
While driving on the roadway and highway my vehicle will randomly kick itself into neutral and will kill the engine with no sudden warning and or warning lights that there is a problem. The battery will remain on but the engine is off. This has happened on 3 separate occasions since i purchased the vehicle in 2015 more recently this issue began in 2019. After attempting to restart the vehicle it will attempt to turn over the engine but will not start, leaving me stranded in the middle the the roadway. 50/50% chance the engine light will turn on and unknown error. The only way i have been able to move the vehicle is to remove the battery cable and let it sit for 30 minutes resetting the electrical system. Though this is a short term fix. I have contacted multiple jeep dealers in the area and everyone i have talked to has advised me they have never seen or heard of this problem. This is a safety concern loosing all power to my vehicle while driving on the roadway and highway. I fear that this will cause a greater problem to myself and the public if the issue is not fixed. I can see a catastrophe if the problem is not fixed. I took my vehicle into a jeep dealership to have the electrics recall problem fixed a few years ago when i was advised from jeep unknown exact date. This is a liability and lives will be hurt including myself if this problem is overseen. *dt
The contact owns a 2014 jeep grand cherokee tdi. The contact stated that while driving 20 mph, the vehicle stalled and all of the warning lamps illuminated. The vehicle was taken to the dealer. The technician was unable to diagnose the failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure and current mileage was 800.
As you accelerate the diesel grand cherokee and it reaches 7th gear, the car starts shuddering as if the vehicle is about to "fall apart". This issue happens every time when in 7th and 8th gear.i've had to use the paddle shifters to maintain the vehicle in 6th gear to avoid such shaking in the highway. I've taken the vehicle to an empty road and accelerated to reproduce the issue and kept my foot in the petal and it eventually settles down after 8th gear. But if you remove foot from gas and let the car shift back to 6th when you re-accelerate the shuddering returns again. The entire car just shakes.jeep has been unable to find a solution to this and the vehicle is not even a year old yet.
The contact owns a 2014 jeep grand cherokee. The contact stated while at a standstill, the vehicle was leaking oil. There was no warning light illuminated. The vehicle was diagnosed and repaired. The manufacturer was informed of the failure however, offered no assistance. The failure mileage was approximately 112,000.
The engine started misfiring.code reader said #6 cylinder.plug, coil, and injector didn't fix it.dealership diagnoses left cylinder head bad.cylinder 6 losing 65% compression.at 75k miles i was 2 weeks from out of warranty. Dealer said it is a known problem but they wait until they go bad to change them.i expect this cost customers a lot of money for a big expensive known problem that they won't take responsibility for.
The contact owns a 2014 jeep grand cherokee. The contact stated that fumes emitted inside the vehicle from the engine compartment. The vehicle was taken to the dealer. The technician was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 19,300.
Event occurred december 22, 2014.after multiple monthly check engine lights and "replace" of the computer, the vehicle information center gave a warning of "incorrect def detected."(only mopar def had been used).within 10 miles the vic warning stated "vehicle will not restart in 200 miles."return to the dealer again after the previous visit 3 days prior to "reflash" the computer indicated a recent tsb for replacement of the catalytic converter.i also had them check the def pump and nozzle which was clogged with crystallized def.after two weeks of waiting with them not able to find a catalytic converter and new oxygen sensor i was forced to trade the vehicle at a loss.(chrysler would not offer any help on the trade).update 9/15/15*cwon june 7, 2014 the traction control light illuminated, the steering sensor shorted out. On august 12, 2014, the check engine light illuminated and the pcm software was updated. On august 14, 2015, the clockspring was replaced. The engine light illuminated several more times. The catalytic converter was replaced. Updated 10/01/15updated 12/23/15.
Oil pressure sensor light on at 50,000 miles...pulling code p0250
Vehicle has lost power and fuel mileage after completing the fca approved emissions modification. There is a hazardous dead spot/lag in acceleration from a stop. All driving characteristics have changed drastically even after fca claims nothing would be affected by the aem.
Vehicle recently purchased as certified pre-owned, bumper to bumper warranty, 28k miles: after driving vehicle less than 100 miles discovered the following defects: radiator leakspower steeringrack leaksloose object rolling back in forth inside driver's door panelvehicle being serviced by dealer under warranty, however i needed to pay for a rental for 1 week.
As of yesterday i have had my 2014 grand cherokee for 1 year. I bought it with 6 miles on it brand new. Since then i have been back to the dealer 16 times for numerous issues. 4 of which was related to the faulty transmission. There were 3 flash updates for the transmission and none of the addressed he problem. The rough shifting, jerking of the vehicle and extremely high running rpm's must be doing further damage to the power train. There is no smooth shifting from 1-2-3 nor is there from 3-2-1. Getting on and off the highway is always interesting. Trying to get on the highway the vehicle feels bogged down and takes some time to shift to the next gear. You are giving it gas and it just is stuck in 3-4 or 5th gear and you are putting on the highway trying to get on and then out of no where the transmission unleashes and the car just takes off. Getting off the highway on an exit ramp any time of slow down (fast or gradually) the car just whines and the rpm's are way in the red, since the transmission will not downshift properly. Again brought it to the dealer that sold it to me for all the flash updates and another visit to say it is still not operating properly and they told me to run it in sport mode or turn off the eco button. Well what good is giving you the option for a eco button and can't even use it....not to mention it really doesn't address the underlining problem with the faulty transmission. Very frustrated with he car, jeep and the dealer due to their lack of support. This is a well known issue on this new released vehicle and no one wants to fix it until someone unfortunately gets hurt from faulty operation of the power train. I now have about 10,000 miles and still like from day one i am having all the same transmission problems.
After fca issued recall and required update done, dangerous driving conditions exist. The update is referred to as the v08 aem update. After update done suv became dangerously sluggish. When trying to accelerate to merge into traffic, power is dangerously low. This putting the drivers and passengers in danger when expecting suv to perform as pre update.suv also began to lurch forward when coming to a stop, which if not paying attention could cause an accident to occur. In addition suv now shifts very hard, which doesn't purpose any safety issue, but does make the suv uncomfortable to drive.
I just purchased a brand new vehicle on 9/27/13. On 9/28/13 my vehicle caught fire. I first noticed it when i arrived home, smoke was coming from the front of the truck. I opened the hood and noticed fire coming from the side of the engine.
The car burns excessive oil, the only warning of this is the car shuts off power regardless of the speed and location (i could be driving 65 mph and it just shuts off power to the engine ) and the check engine light comes on.anyone behind be can crash into me and there is nothing i can do.jeep says the oil burning is normal.(5 quarts in 4000 miles is not normal)not having any warning notification of this is not normal.
The vehicle stalled for no reason.it took multiple attempts (approx 10 times) to restart the vehicle.it would start and i could drive 40-50 yards and would stall again.multiple lights came on such as vehicle in gear (it wasn't), etc.once it did restart and i was able to drive to the dealer the check engine light stayed on.the vehicle has done this twice now without cause (i have only had the vehicle for 4 weeks).the jeep dealership kept the vehicle for a couple days.they were finally able to reset the codes and did a software update.i found out a crank sensor had been replaced before i purchased the vehicle.they said they could not guaranty it would not happen again and to check back in the near future as additional software updates may become available.
My jeep has developed the 3.6l penastar tick. I noticed fca extended the warranties for vehicles equipped with the 3.6l penastar v6 but for my model they stopped in 2013. How can i get my year added to that warranty since it developed the same problems as the previous years.we had our jeep at a local dealer in wasilla ak for a tune up before our long trip and he didn't mention anything to us even though the tick was noticeable.i then had my vehicle state safety inspection completed (texas) in 1st week of june and the mechanic told me about it and after some research, my jeep has the same tick coming from the engine.
Large oil leak, could have gone on fire or seized the engine. Turns out the oil filter housing assemble was cracked which seems quite common in this make, mode and year.
The contact owns a 2014 jeep grand cherokee. The contact stated that the 4x4 warning indicator illuminated and the vehicle constantly leaked 4x4 fluids, including oil, fuel, and coolant. The vehicle was driven to darcars of waldorf (11755 bus park dr, waldorf, md 20601, (301) 843-5200) where the mechanic stated that the unknown part was on backorder. The vehicle was not diagnosed. The manufacturer was made aware of the failure and did not assist. The failure mileage was 77,412.
The def injector for the 2014 jeep grand cherokee ecodiesel is located underneath the vehicle behind the rear wheels. It is very brittle and sensitive and if a rock or splashing water from the tire hits the injector it will break. The jeep will then give only 200 miles to the driver and then won't start. This severely affects the confidence of long distance travel of the driver. There is no skid plate or protective panel to mitigate this issue except it breaking and getting it fixed under warranty. Even with the optional off road packages does it not get a protective panel.
Steering wheel locked up while driving, was told by mechanic it is the electric power steering pump. Also a week before the drivers headrest suddenly deployed while driving (jeep has never been into a car accident & i am the original owner to this 2014) was told it will be at least $2000 with all parts & labor. This is very serious and dangerous and i have read the steering wheel has locked up on hundreds of others while driving. The jeep did not turn off when the steering wheel locked up. While driving to get out of the road the engine revved up at 20 mph and the jeep did not want to go- had to switch into sport mode to continue to drive out of the road way and the engine revving calmed down. The head rest is broke and can not go into its regular position. Did not get a price estimate on that yet. This should be fixed by jeep!!!
January 2nd. 2015i pull out of the fashion square mall and turn on to rio road into the right lane. This is the turn lane on to route 29 north. I travel about 50 yds. The reporting officer said my vehicle was traveling about 40 miles an hour when i rear ended a truck i felt the impact and heard the crunching metal and i vaguely remember seeing the top my hood being shove back. I was stunned i knew i was hurt and i was having trouble breathing. Someone call 911 and the medics loaded me into the ambulance. I could hear what they were saying but had trouble focusing. The police, and fireman where discussing why the air bags had not deployed for the amount damage done i also remember the medics asking why the airs bags had not deployed.
The contact owns a 2014 jeep grand cherokee. While the vehicle was at a complete stop, it idled low and the check engine indicator illuminated. The vehicle was taken to classic motors jeep chrysler (120 south main street, ritchfield, utah, (435)-896-444) where it was diagnosed that the engine cylinder head needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and provided case number: 59742917. The failure mileage was 80,064.
This incident regards the t-36 recall issued by fiat/chrysler, which involves 2012-2014 jeep grand cherokees (among others), and "affects vehicles equipped with electro-hydraulic power steering systems, 5.7l or 3.6l engines, and 160, 180, or 220 amp alternators. In those vehicles, nhtsa says that the alternator may fail without warning." during june 2018, my 2014 jeep grand cherokee (summit trim), experienced sudden alternator failure while in motion on a highway. The alternator started to smoke, and by the time i had reached my destination, there was grey smoke barreling out of the hood of my car and the battery was completely dead. The jeep had to be towed to a nearby dealership for repairs. In addition to the alternator and battery replacment, the tensioner, idler and serpentine belt had to be replaced due to undue strain placed on them by the alternator failure.the incident that occurred matches the description of the t-36 recall. Additionally, the year, make, engine size, and amperage of the alternator all match the description given in the t-36 recall. However, the vin number for my particular jeep did not appear under the recall, and therefore, jeep/chrysler would not repair my jeep under that particular recall. They did fix the jeep, but at my cost (the owner). I 100% believe this an oversight by jeep/chrysler (or maybe nhtsa) and should be remedied immediately. I do believe there are other jeep owners that are unaware of this issue, due to the lack of notification by jeep/chrysler, and will experience the same issue, which could cause an accident and lead to injury. Please review the details of my jeep vin and why it was not included in the t-36 recall. If this happened to my jeep, then i imagine it will happen to others. Fortunately, i was not injured, but others could be injured who are unaware of this issue.please contact me with any questions.
The contact owns a 2014 jeep grand cherokee. While driving at unknown speeds, the vehicle lost power without warning and failed to shift out of gear. Also, the windshield wipers activated without warning. The vehicle was taken to a local dealer (gator chrysler dodge jeep, 840 s harbor city, melbourne, fl 32901) where it was diagnosed that the valve needed to be replaced and the system reset. The vehicle was repaired, but the failure recurred. While driving, the vehicle was stuck in gear and made an abnormal grinding noise. The vehicle was taken to simmons rockwell dodge chrysler jeep (7329 hammonsport rd, bath, ny 14810) where it was diagnosed that the alternator needed to be replaced. The vehicle was repaired, but the failure recurred. Again, the vehicle failed to shift out of gear and the interior lights blinked. The vehicle was taken to vero beach chrysler jeep dodge (855 s us highway 1, vero beach, fl 32962). The vehicle was not diagnosed or repaired. The manufacturer was notified and opened case number: 32752611 with heather at 844-378-0573, ext 89379. The vin was unknown. The failure mileage was 62,000.
The contact owns a 2014 grand jeep cherokee. The contact stated that while driving at 55 mph, the vehicle shifted into neutral. The contact pulled the vehicle off of the roadway but was unable to restart the vehicle. The battery terminal was disconnected and reconnected before the contact was able to restart the vehicle. Additionally, the vehicle failed to exceed 30 mph while driving. The contact stated that the vehicle was previously taken to garden city jeep chrysler dodge ram 283 n franklin st, hempstead, ny 11550 (516) 336-4712, due to the traction control warning light being illuminated. The contact stated that on several occasions the brakes activated independently with the vehicle pulling to the right. The contact refused to pay for a diagnostic test to be performed. The vehicle was not repaired. The manufacturer was not contacted or informed of the failure. The failure mileage was 84,000.
Transmission electronic shift lever. In april 2015 my vehicle rolled into a parking lot guardrail, after i thought the shift lever was in park. The left front fender was damaged and had to be replaced. I filed a reimbursement claim with fca on 05-27-16 and was recently denied.
The oil filter housing is made of plastic and attached to the motor. High failure rate as evidenced by the 40,000 part backorder status of the part. Causes moderate to severe oil leak when cracked, and engine failure if it breaks completely. Leaves an oily mess wherever it is parked.oil will blow back onto other vehicles and vehicle will be stall and be stranded when motor locks up due to no oil. $600+ repair costs. Affects some dodge, jeep, and chrysler vehicles. Unable to repair stalled vehicles because part is unavailable. Est wait time is over a month. Part number is 68105583af. There is no excuse for the company not to take responsibility for putting a plastic connector inside an engine housing. It's common sense. I was left stranded on a busy road and had to be towed. I personally know of two others also. Our vehicles are useless because of this. To make matters worse, dealers are now overcharging for the part. Normally $199, now charging over $300.
Leak from the oil cooler housing on engine causing a pooling of oil making a fire hazard
The contact owns a 2014 jeep grand cherokee. The contact stated that the instrument panel failed to illuminate. The contact also stated that the vehicle erroneously started. The vehicle was being diagnosed. The manufacturer was contacted about the failure. The failure mileage was 10,000.
I am having to replace an alternator on this vehicle for sudden failure. Currently there is a recall for exact condition but my vin is outside of recall limits. I feel my vehicle should be included as exact conditions exist..
On separate occasions vehicle had issue shifting from 1st to 2nd gear lurching forward even when at a stop and my foot was on the break. The vehicle also had three issues with the def sensors which were worked on or replaced three separate times. Since the last fixed was just done on or approximately around february 1st , i will be waiting to see if the issue continues.the latest issue is has something to do with the catalyst. It's having an issue sensing that the vehicle is creating enough heat to burn off by product. It is slated to be replaced within two weeks. I have been notifying jeep about all of these problems. I have a case manager working on the problems. I have read several sites that show there is an issue with an exposed def sensor which jeep is notacknowledging.it is the new eco-diesel engine.
Engine failed. The engine (5.7l hemi) failed in middle of six lane road. Fortunately not much traffic around vehicle when engine failed.if this happened on interstate it could have a substantial safety risk.mechanic reported the engine lost a rod and damaged the block. Since vehicle under warranty, the engine was replaced. Only 47000 miles on engine.
Grand cherokee jeep suv, 2014, a brand new vehicle from tate chrysler car dealer in frederick, md on 21 july 2014 with only 251 miles. And i purchased this vehicle in full with cash and i was told that i had two months to purchase the lifetime warranty, on the day i returned to purchase the lifetime warranty, the financial manager told me that it was not available for my vehicle. I did complain about the smell of fuses coming from the engine of a new vehicle now to the dealer several time, now all of a sudden my suv is not qualified for a lifetime warranty.i still purchases the bump to bump 120,000 miles extend warranty anyway, butthe dealer has notsolve my problem of the smell of fuses coming from the engine, they didnot take me seriously, concerning the smell from the engine.i came home from work and my husband told me they have a re-call on my vehicle. I made an appointment with services department and asked the question could this be a result of the smell that was coming from the engine, and the service department told me no it didnot have anything to do with it. Before my appointment to services department to repair the re-call problem, i am still smell fuses from my engine and now the engine light came on, this is why i believe tate chrysler deliberately sold me a vehicle that they knew of mechanical problems and did not want to giveme a lifetime warranty.i worked very hard to be able to purchases what i need and i really like the style of this vehicle that i am driving but i do believe the dealer sold me a lemon or a vehicle with serious mechanical problems. For a vehicle with only 6500 miles as 1 january 2015. Andi have been to the car dealer about smell from engine, to many times and tate chrysler dealer did not do anything about.
Having extended starting issues,sometimes car has to be turned off and then back on,have been to dealer 2 times,purge valve was replaced ,with no change in extended start.vehicle is stationary.dealer seemed to be more interested in selling us other services unrelated to extended start such as coolant flush and tires ,spark plugs alignements which have already been completed before visit,this car appears to be under recall r09 , but dealer does not seem to think it is
Jeep rollaway complaint: my brand new 2014 jeep cherokee rolled away from me when i put it into park. I got out of the car to get the mail and few seconds later, i hear a crash. The jeep rolled off the driveway into a tree. Thank god no one was in the way and my daughter was not in the car. I got back into the car and found that it was in reverse, not park! the font bumper was dislodged and smashed. I had been having a lot of trouble getting the electron gear selector to choose the correct gear since the day i bought the car. 50% of the time i would discover that i was in reverse when i thought i was in park. There is very little clearance between the two gears, nothing definitive like there is on a slide track in most cars with a definitive clunk when you put it into park. The only way to be absolutely sure was to look down at the gear shift to see the light indicator. I've been driving all my 59 year old life and have never had an accident. I was so upset and frustrated with the gear shift that i took it back and ordered a 2013 jeep with the old gear shift on a track system. I'd had it!if they don't change the gear system in the next jeep, i will have to buy a different make. The problem, although may have been some kind of defect in the electronic gear shift, is, in my opinion, not a defect, so naturally chrysler will not find any defects. I think it is poor design and a hazard. It is a human interface problem. Park should not be so close to reverse. The gear shift only moves about a 1/4 inch one way or the other. You can not depend on feel to tell which gear you are in, which you can when you have a car with a slide track gear shift. Also, another incident:i was making a left and had to break hard for a sec, my purse moved forward and easily pushed the gear into neutral when i needed to be in gear for oncoming traffic. Stupid design.
According to the recall notice i received in the mail, the egr cooler needs to be replaced. I scheduled an appointment and took the vehicle in. Upon arrival i was told that, yes there is a repair solution but that the parts are not available. But that they would place an order and notify me when it arrives. It has been several months and still no repair. *note* i am having to add engine coolant on a regular basis.
I bought this jeep on the 31st of december. Only 10 days into having it the oil started leaking. I took it to a repair shop and he advised me that it was leaking from the oil filter and housing along with the oil cooler. He advised me that this is a ongoing issue with these jeeps. This would not be a easy fix as the intake manifold along with the heater hoses, filter housing/oil cooler assembly would all have to be removed.
The egr cooler failed, allowing hot coolant to be directed into the intake manifold.the hot coolant caused the premature failure of internal mechanical components in the intake manifold and sever thermal damage to the intake manifold.the intake manifold, egr cooler, and other fuel components were replaced at owner's expense.other owners experiencing this failure have encountered fires in the engine bay due to the excessive heat applied to the composite intake manifold.this failure is typically undetected until a significant loss of coolant has occurred, or the intake manifold is damaged enough to cause a malfunction detected by the computer.the ram 1500 model that uses this engine already has a recall for the egr cooler.this recall should be extended to the jeep grand cherokee models as well.
Lifters extremely noisy.loss of power.dealer states they are fine. Were replaced once under warranty, 2 years later same problem.dealer told me to replace the engine.
Drove my car a short distance to a destination. Turned the car off to complete my errand. Returned to my car 10 minutes late and my car would not start. The equipment would come on,i.e. Radio, lights, but brake seemed to be locked and engine would not start.this happened during city street driving. I just purchase the garden the dealer about 3mos ago.
Dear nhtsa:i was very disappointed when my engine developed an oil leak and the cause was due to a known mfg's defect in the plastic oil filter adapter & cooler p/n 68105583-af.the dealer (lansdale chrysler jeep, montgomeryville, pa) stated that this part should never fail, it's a known problem with the plastic housing developing a crack,and many thousands of these parts are on backorder because jeep has changed suppliers.it doesn't help that the part is made of plastic and it's located under the intake manifold resulting in a bill for $977 to replace it.i was lucky as they had a replacement in stock.i've contacted jeep seeking reimbursement.from a safety perspective, engine damage could result from a loss of oil and a risk of fire if the leaking oil contacts a hot surface.my vehicle has 86,325 miles and is no longer under warranty.jeep should have a replacement campaign or recall due to the extreme number of failures.i hope you can help with getting jeep to take ownership of this issue.
The vehicle hesitates to start when pushing the button.takes multiple repeated times to start.
Call stalled due to the failure of the alternator, which was subject to recall. The dealership refused to schedule an appointment, so i just dropped my car off at the dealership per chrysler corp. The dealership replaced the defective alternatorand found that the battery needed to be replaced at a charge of 350 dollars. I informed the dealership that the message center on the car indicated that the car was entering "batter saver mode" as it shutdown. The manual for the vehicle indicates that the vehicle enters this mode when the battery is not being charged, the primary function of the alternator. I requested that the dealership replace the battery as its depletion was due to a faulty alternator, they declined. They stated that although the alternator was faulty it did not do any damage to the battery.
My vehicle caught fire after sitting for 2.5 hours and was completely damaged. The front end was completely damaged as the pictures will show. Interior was damaged
This situation has happened 5 or 6 times between june-dec 2014 on our jeep grand cherokee summit 4x4 ecodiesel. After coming to a complete stop a service electronic throttle warning flashes on dash board.when the accelerator is pressed to continue forward there is no power and the vehicle will not accelerate forward.on some occasions the car had to be restarted several times before it operated normally again.on other occasions the car regains acceleration capability after a short 10 to 15 second delay.we have had the car in for service for this issue but the dealer found no error codes in the system when diagnostics were run.we are taking the car in for service again on 12/16/14.we have been lucky so far that we are not in the way of oncoming traffic when this has happened or that we have not been hit from behind when we are unable to accelerate after stopping at stop signs or traffic lights.we would certainly like to get this problem fixed before we are involved in a crash.
Chrysler (jeep) has a long running problem with exhaust manifold bolts breaking prematurely as in my case (75,000 miles).it is a common problem and places the occupants of the vehicle in danger due to exhaust fumes entering the passenger compartment, in addition to extremely hot exhaust gases creating a fire hazard in the engine compartment.chrysler will not warrant "fasteners" or fix the issue in it's manufacturing plants and leaves the owner with a very large bill to fix it.can you please research and make chrysler responsible for continuing to allow a known and dangerous situation to continue? i have called chrysler and filed a complaint and request for assistance
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving at highway speeds over 80 mph, the check engine warning light illuminate and the speed was reduced to 40 mph with a knocking sound coming from the engine. The vehcile was taken to an unknown dealer who diagnosed that the engine coil packs were defective and needed to be replaced. The contact indicated that the coil packs were replaced on 7 separate occasions for the same failure. The manufacturer was notified of the failure. The failure mileage was 42,000.
Hello, my vehicle has had a number of recalls for emissions and drive train. Due the number of modifications by jeep, my vehicle's performance has been negatively affected to a point that sometimes it is dangerous to drive. Every software update results in lower mileage and sluggish performance.now jeep is slow rolling egr recall and letting a dangerous situation to develop.
After receiving the v08 diesel emissions recall update, the truck is very sluggish to accelerate from a stop. Noticeable delay from pressing accelerator to forward motion. Almost hit numerous times as truck hesitated while pulling into traffic. Before the emissions recall this was not an issue. Very dangerous situation. Also some hesitation in shifting through the lower gears.
Our dealership completed epa and carb emissions recall v08 for 3.0l diesel emissions on 20 may 2019.mileage out was 63,819. 200 miles later, we started the vehicle as normal.less than a mile later, as we started to accelerate onto the highway, the check engine light came on and our vehicle's information center displayed two separate diesel exhaust fluid (def) related warnings. The first saying def needed service/contact the dealership, while the second warning said we could not restart the vehicle after driving another 200 miles. We immediately found a safe spot to pull over and called the dealership. The acting service manager advised us that it was safe to drive the vehicle to the dealership as long as there were no obvious performance issues.he said it was probably emission related, that we would be ok if we didn't drive over 200 miles.he said going over 200 miles might abruptly put the vehicle into a "limp mode"!we were 150 miles away from the dealership but the vehicle was otherwise operating normally, so we took the service manager's advice and drove to the dealership.our jeep is an off-road, trail-rated, go anywhere vehicle designed to be used out in the wilderness/national parks as well as on the highway.it is an unacceptable safety hazard for the vehicle's computer to have control over starting because of an emission violation/problem. Especially when in a remote location where a reliable vehicle is paramount to safety. Moreover, there is significant potential for a serious crash if the vehicle abruptly goes into a "limp mode" either out on the highway or at a stop light.to date, our dealership has not found a solution to the check engine light nor the def warnings.they are keeping our vehicle and working with fiat/chrysler automotive (fca) representatives and engineers on a solution.
During driving car began making noise and temperature began to rise.dealer says water pump has failed, causing potential overheating. Parts are on backorder.per dealer, (sansone jeep, avenel nj) 150 water pumps are on backorder.vehicle is in possession of dealer for 1 week at time of this complaint.vehicle has 28k miles and always serviced by dealer.large number of backordered parts indicates significant volume of repairs and likely design flaws.
I really need your help. In april of 2014 i bought a brand new jeep grand cherokee summit edition for $60,000. I was thrilled to have finally owned my dream car since 1997! i started having issues with the car in august... And when i say issues, i don't mean the radio blitzing out. The car turned off in the middle of a 4 way intersection and wouldn't restart for 3-4 attempts!!!! terrified i took it to the dealership who said it registered some check engine light codes but they couldn't find why it did that. They turned the light off and had me pick the car up. After repeating the same thing,about 8-10 more times the car just shutting off and going back into the shop a second and third time they now said oh we figured out what the problem was and its fixed. I was thrilled for this to be over! a couple weeks later i was driving on the freeway going 65 mph with no cars around me or insight. All of the sudden the car dashboard said brake!!! and the car applied the abs brakes and abruptly slowed the car down to 40 mph!!!! i was so scared at that point, to top it off the car again shut off and the check engine light back on. I took the car to the dealership for the 4th time where they now have put me in a rental for 40 days. This time i was told my car registered 57 codes but they were not able to fix or diagnose the problem. I expressed my concern when i was asked to pick the car up. I don't feel safe in that car and i have lost faith in that vehicle. I asked that they buy the car back since it legally falls under the lemon law and they refused. They left me no choice but to hire a lemon law attorney. I now have lost faith in jeep/chrysler for the way they are handling this. They would rather put myself and others in harms way than to do the right thing. [xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The vehicle reported a low battery followed by numerous other warnings in sequence and then within a few seconds stalled and would not restart. Upon taking the vehicle to the garage, the alternator (and consequently battery) needed to be replaced.reading other jeep grand cherokee recalls, to me the indecent sounds exactly like the nhtsa campaign id: 14v634000 - where ''the alternator fails and the vehicle may stall'. (manufacturer campaign number: t36)
Enter vehicle and placed it in the run position, i heard a ding from the console and noticed that the engine malfunction light had illuminated. I then drove the vehicle for about 15 minutes however the light stayed illuminated. The dealers' service advisor states that it will be two weeks before the service department can service the vehicle. He advised that i continue to drive the vehicle, as i normally would,with the serve malfunction light illuminated???? that makes no sense.
The contact owns a 2014 jeep grand cherokee. While driving various speeds, the vehicle shuddered and stalled. The contact pulled over and restarted the vehicle. At times, the vehicle failed to start from a cold start. The contact had to make several attempts before the vehicle would start correctly. The contact called landmark chrysler dodge jeep ram fiat of atlanta (located at 5765 peachtree industrial blvd, atlanta, ga 30341, 678-359-3410) and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer informed the contact that the vehicle was not included in nhtsa campaign number: 15v115000 (electrical system) and referred the contact to nhtsa to file a complaint. The approximate failure mileage was 100,000. *lnconsumer stated video of fuel pump/relay issue safety hazard. Car shuts off while coasting.
Oil filter housing cracked and deeded replaced. Was told this was very common with jeeps and cost $1400 to replace.
Oil filter housing:between my two oil changes i noticed a small oil leak under my 2014 jeep grand cherokee limited 3.6l. I took it to the jeep dealership and i was informed the leakage was do to a bad "oil filter housing" and the part with repairs would be 799.99. I asked if this should be included under my 5 year / 100,000 warranty but they said the warranty expired on 10/24/2018 and today is 2/5/2019. I called chryler and they said there is nothing they can do and they cannot offer to cover the repair; it would be an "out of pocket expense".so i googled this issue and it appears this is a known issues in all the forums and threads i read. Apparently chrysler changed this part from metal to plastic part for their 2014 models and later and now the part is failing all over the place. I registered a case number with chrysler but i probably should not post that in a public forum. I am hoping to eventually have this item as a recall item for 2014 and newer vehicles.the car was stationary and i first noticed the issue.
I have been to the dealership three times to have my transmission evaluated due to the vehicle lurching forward as i slow down to a stop as well as rough shifting while while accelerating/decelerating. The dealership says a part needs to be replaced but was unable to give me an estimate of when the part will be in and will not return my calls for updates.
Vehicle failed suddenly while turning in the middle of a busy intersection (city driving). Vehicle systems reported electronic throttle module failure, electronic barking system failure, airbag system failure, vehicle sensor failure all simultaneously. Check engine light turned on.
Ticking noise from left head
From a stop, right turn, accel towards planned speed of 60.at app. 50mph approaching guardrails then bridge the vehicle 'locks up' (no screeching brakes), thought 'trans' (previous unresolved problems), engine sputters, about to die, speed has dropped 30mph, (assume no brake lights).quick decision (rails 75'), get to shoulder.small shoulder, deep ditch with a steep downhill pitch to the river. Just as i was about to enact the decision the engine "roars" to life and hits 65mph before i can react and apply the brakes mid-bridge. The whole incident only took seconds, maybe 7 to 10.took it, once again, to blevins motors, potsdam ny and once again was told that their diagnostic computer saw no abnormalities. This time i asked for a print out of said report and was told there was no such thing as a 'print out'.i am a 100% disabled vet with a head injury and ptsd.this the salesman was notified of the first thing. I did not mention the ptsd as it had always been my problem and explosive anger was never present.the "injury" was after months of lies and 'dirty dealing' from the start that they finally 'beat a path' in my brain to the anger part.it led to many visits with my va psychologist, loss of friends as i seemed abnormally consumed with my ill-treatment by blevins, which i was, and total frustration that i had no recourse via the law because i could "blow" at the least slight.i have to a great degree put the 'ptsd' back in its box, but the damage to what was an already slowly slipping brain that i had accepted, it took a big hit damage wise.i no longer check e'mail.[xxx] day or night.thankyou!information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).ā€¯
Fuel line issues (evap code is being thrown)code 'service shifter' and the prnds flashes. As i acceleratethe car won't shift past 1st gear. I turned the car off and back on, the same shifter memo was on the screen accompanied by 'service transmisson'. I was not able to go more than 30 mph with the rpm at about 4,000. I was on a city street.
As approaching an intersection i began to coast and place my foot on the brake.at the time i started to brake, the vehicle surged forward for 1 second.as i came closer to a stop, the vehicle surged again at which point i had to "stand" on the brake pedal to prevent me and my family from rear-ending a vehicle and going into a busy intersection.
Engine fire occurred while vehicle was in operation. Vehicle has 3.0l eco diesel engine. Dodge ram 1500 trucks with same engine are on recall (fca vb1/nhtsa 19v-757) for fires due to egr cooler failure, but this vehicle has not been recalled. I am a professional engineer that determined the fire origin and cause of the vehicle is due to the same issue. Yesterday, i participated in a destructive examination of the vehicle with a representative for fca present. However, i am not confident that fca will provide notice of this issue to nhtsa in a timely manner, if fca provides notice at all. The fire originated inside the engine intake consistent with an egr cooler failure. I urge nhtsa to investigate this model vehicle and extend the recall beyond the dodge ram 1500 trucks.mileage provided is as of last oil change june 12, 2020. The speed listed is an estimate based on information provided from the person driving the vehicle when the fire occurred.
I was driving down the street at about 35 mph when the battery icon flashed on. The air conditioner and the radio cutoff following the display of the battery icon. A few seconds later the power steering went out along with a loss of power. A message displayed on the dashboard telling me to pull over immediately along with a service trans brake message and a few others that i can't recall. I tried to get to a safe location but the vehicle shifted into park and completely turned off when i was going less than 5 mph. Causing the vehicle to be stranded in the middle of the road with traffic trying to get by. I slowed down because there were vehicles in front of me making turns. This is the third time this has happened. Towed vehicle to dealership and they said the alternator burned up. The battery is damaged as well. This sounds similar to the two recalls named "alternator may fail resulting in engine stall". Notified the dealership and jeep customer care about this and they informed me that they can fix this recall because my vinis not part of the recall. Vehicle is out of warranty so they say the repairs will come out of my pocket. After the first time this happened about a year ago i refuse to drive the vehicle on the highway because of the sudden shutoff and loss of steering. I feel this could cause an accident and i refuse to take that risk.
Engine has a ticking noise at 158000 miles. I have changed oil routinely at dealership . I have replaced tires, tuneup, replaced a/c motor and compressor and tried to sell it so can buy a new jeep but 3 people were concerned about engine noise. Dealership says dirt gets in motor and it will cost over 3k to fix it. I am now stuck with this car until it stops working. I am not going to be a returning customer to fca.
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving 30-40 mph, the vehicle stalled without warning. The contact coasted into a parking lot. The vehicle was towed to bolles motors 84 (west rd, ellington, ct 06029), to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was then towed to capitol chrysler dodge jeep ram (1520 w main st, willimantic, ct 06226) and was repaired however, the failure recurred. The vehicle was taken back to the same dealer and was diagnosed with a crack in the transmission and needed to be repaired. The vehicle was repaired however, the contact was concerned that the failure persisted. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was 167,422.
My 2014 jeep grand cherokee has been at beaver county dodge chrysler jeep since 5/5/2015. It was taken in for stalling issue, odometer adding excess miles, touch screen radio going black, seat belts that do not tighten and other various recalls. My jeep has not left their parking lot since 5/8/2015 i called today 5/22/2015 and it is still not finished they stated. I have paid an entire month on my lease and i have not driven my vehicle. The service department has not made one attempt to fix my jeep and i am not sure when i will ever get it back at this point. The dealership and fca have been giving me the run around since august 2014 about fixing these problems that they state simply cannot be fixed at this time? i have been having these problems for 9 months now and the dealership and fca keep telling me that they have no resolution to my problems.
My 2014 jeep grand cherokee ecodiesel shudders/vibrates intermittently at highway speeds. Evidently, this is a common problem in this particular model, and so much so that it now has a name, "fish bites".at least one technical service bulletin and possibly even more (many have similar symptoms) have acknowledged the drivetrain as the source and have attempted to resolve it with software flashes. After numerous visits to the dealer to correct the issue, the "fish bites" are still happening, and are getting increasingly worse. Unfortunately, after the last visit and being told it had been resolved, i had to find out that the attempted fix did not work while on a tight two-lane road. The occurrence nearly caused the vehicle to lose control at high speed. Prospective buyers of this model should recognize that it may be unsafe, as this unresolved issue was clearly a hazard to myself and to the vehicles in close proximity.
The glow plugs are ā€œstuckā€¯ and have broken by the service department when trying to remove due to the carbon build up in the cylinder head.the dealerships states because this car is a diesel it needs to be driven and gotten to temperature. I commute a short drive to work.this is a safety issue as i could be stranded.the service manager says he will have my car for over 6 weeks!!!
68105583af - this is a 2014 specific part which appears to be a problem on many 'pentastar v6' engines from chrysler. Multiple vehicle models - same engine - same cooler. This housing is made of plastic and exposed to heat while directly on top of the engine- the plastic and its angle relative to the engine lends itself to the lack of durability of the component. Since the cartridge oil filter sits at an angle, pressure is applied at the shoulder causing cracks around the housing during tightening at oil changes. The plastic needs to be made thicker or made out of some different and more durable material. Further, the consumer needs to be notified that this is a real issue and can appear to be coming from the transmission area when in fact it is not. Definitely not safe that an unwitting driver can find themselves out of oil possibly in the middle of nowhere. I am willing to submit photos once i am able to replace this.
Cold weather causes idler pulley to make a whistling noise.
Motor oil is leaking from the oil cooler/filter housing. Oil has puddled in the engine valley and run down the back of the engine and transmission bell housing. Vehicle smells like hot motor oil and oil level was low.
Mfg 4/1/2013, replaced bcm / 4/27/2016 after engine would not turn off. Several months later engine would not turn off. Replaced trans valve. On 5/3/2018 the bcm short circuited and alternator burnedwhile vehicle was parked leaving strong smoke and burnt smell in cabin. Vehicle has 56,000 miles and has had bcm replaced twice in 23 months. No diagnoses availed as to why vehicle will not shut off on occasion. All routine maintenance and recalls are current.
Oil leak at oil filter housing.noticed puddle of oil on garage floor.had vehicle checked and they determined the oil filter housing is cracked and leaking engine oil.this could cause an engine fire.i have contacted jeep.they refused any assistance and have stopped responding to my email requests.
The contact owns a 2014 jeep grand cherokee. While driving approximately 35 mph, a loud noise occurred. The contact noticed that the passenger headrest air bag deployed without warning. The vehicle was taken to rydell chrysler dealer (700 san fernando rd, san fernando, ca 91340, phone (866) 733-3506) where it was diagnosed that an electrical concern headrest restraint did not lock into place, and the front passenger seat headrest restraint needed to be replaced. The vehicle was repaired. In addition, while driving 65 mph, the engine warning indicator illuminated. The vehicle was taken to rydell chrysler where it was diagnosed that the engine failed and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 22,000.
During a drive up a mountain grade in southern california and towing a recreational boat on 7-4-15, our 2014 jeep grand cherokee with the 3.0l ecodiesel engine overheated (i.e. Coolant) and the oil temperature reach over 300 degrees.these conditions caused the vehicle to go into a very slow driving condition (i.e. 5mph) on a two (2) lane highway causing a traffic jam behind us and a dangerous situation since turnout lanes were infrequent.when opening the hood, it appeared that the coolant had sprayed out of the reservoir through the cap and onto the engine.we attempted to cool the engine down over a two (2) hour period and added over 1.5 gallons of a water/coolant mixture however, the vehicle still overheated and had the engine oil reach over 300 degrees until we could park it for several more hours.the vehicle is rated to tow 7200lbs. With the factory installed towing package however, jeep curiously did not install a towing feature on the model to help with shifting, etc.the boat and trailer weighs less than 3450lbs.this is an unsafe condition and i am afraid that the issue has damaged the engine.the jeep/chrysler assistance line would only tow the vehicle but not our boat and was no help to us so we were left on our own during our 4th of july vacation.jeep needs to provide a towing feature, install a heavy duty additional oil cooler and additional engine cooling provisions for the jeep grand cherokees with the 3.0l ecodiesel and factory towing package from a safety and equipment reliability/longevity perspective.please assist us.thank you.
Oil cooler housing on my 3.6 l pentastar engine, which is made of plastic, has developed a crack causing motor oil to leak onto the engine and transmission. There could be a potential for a fire. Dealer has these on back order. This part used to be made of metal on prior models and was not an issue. Sounds to me that this part should be redesigned.
To whom it may concern:i am a srt owner who loves his truck, but not happy with the design of the 6.4 hemi engine. As one of the highest costing jeeps in your line up i would assume i would have no problems with it after 77,000 miles. Unfortunately, my engine had lifter failure which destroyed my engine. This happened on the throggs neck bridge while i was driving with my family. Upon further research i've found hundreds of other srt owners suffered the same problem incurring thousands of dollars if they didn't blow their engine from the flaw of the design of the engine. At this point how is there not a recall? does it take a class action lawsuit because this is unheard off. Completely disappointed and would never buy another jeep let alone recommend buying anything from jeep chrysler fiat.sincerely,[xxx] 2014 jeep srt ownerinformation redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
After entering the freeway, the car autonomously shifted itself into neutral and the engine shut off. This incident has repeated itself dozens of times in various driving situations since june of last year (2014), just after beginning my lease. Sometimes, as in this instance, i was able to push the start button and the engine turned back on, even while rolling in neutral at speed. In most instances, the condition happens as slower speeds (<30mph) and i am unable to restart until coast off the roadway, come to a complete stop, depress the brake, shift from neutral into park, and then restart. When this happens in traffic i am helpless as i attempt to coast to safety as speeding cars race around me on both sides. I have brought the car to the dealership(s) at least a half-dozen times. On the very first visit, i saw that the computer diagnostic readout said, "improbable torque conversion". Since that first time, i have not seen readouts and they've not been shared. Two different dealerships have test-driven the vehicle and claim that they are unable to recreate the malfunction. Well, neither am i. It happens randomly and i am unable to deliberately cause it. Nonetheless, it happens. A chief concern of mine is the seeming limitation of the service technicians. Unless the computer identifies a problem, they seem to be satisfied that there is no problem; they have apparently no ability to consider any other form of diagnostic curiosity. They claim that they've searched and find no other instances of this condition. Yet, a cursory google search reveals thousands of similar instances with this make and model. At this point, i only drive the car when there are no other practical options. I do not take my family or passengers in the car. I'm renting cars or ubering more often. I have reached out to chrysler and have filed an issue. No response yet. Critical safety issue!
I drove 3 miles to work and pulled into parking spot turned car off went to get out of car and noticed i was over the line started car back up and put it in reverse went to back up and it jumped into park tried it again went back a little and it jumped back into park so i tried putting it in drive and it jumped back into park then i was stuck in the middle of the road and not able to move back in the space i got it in reverse and it would go a little bit and back in to park now it is towed to dealership and they canā€™t find the problem
"takata recall"driving to work my car made a loud whistling noise and the battery light came out. I let it sit during work and after work i started it up. I then hopped in and while driving i noticed a burning smell coming into the truck and it was smoking from the hood at a stop light. I proceeded home and the smoke was now inside the car. My baby cousin was in the car and he began coughing, that's when i looked over and noticed it was very smoky in the car. I kept driving home (the street way) rolled the window down slightly for ventilation and noticed that my parking sense light came on. At the next light, my abn light came on along with the check engine light, and several other lights. That began to scare me and i knew it wasn't just my battery. The next time i took my foot off of the brake the smoke from the hood increased as well as in the car. The windshield wipers began going crazy, and i could tell that the car wasn't letting me use the gas anymore and the wheel began to lock up. This really made me nervous because it was extremely hard to turn it. At this point im panicking and causing traffic. Pulling into a safe location,the wheel was completely locked at this point and even pushing the brake was hard. After coming to a complete stop the car wouldn't let me put it in park, then the vehicle just shut off. The smoking continued for a few minutes but i jumped out as soon as it came to a stop. Luckily i took another route home or else i would have been on the highway when this happened. I then called aaa and waited outside to get the truck towed. It took them 25 minutes to come after a 5 minute phone call requesting their services. I got my belongings out of the truck and it still smelled like burnt smoke even after waiting with the window cracked. I don't have pictures, i have videos.
The contact owns a 2014 jeep grand cherokee. The contact stated that after coming a complete stop, the accelerator pedal was depressed however, vehicle hesitated without warning. Additionally, on several occasions the vehicle lunged forward with the accelerator pedal depressed. The contact called baxter chrysler dodge jeep ram omaha (17950 burt st, omaha, ne 68118) and was informed that the vehicle operated as designed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 35,000.*dt
At 115,000 i noticed a puddle of oil under the car. Took it to a repair shop the diagnosed as a bad transmission pan and performed the repair at a cost of $390.35. I picked up the vehicle from the repair shop and took it home. The following night i noticed a puddle of oil under the vehicle again and worse then when i took it in the first time. After further diagnostics it was determined the oil filter adapter housing was cracked and need replacement. I had the repair done at a cost of $1027.03. After doing some research i noticed this seems to be an issue with the 3.6 v6.
?approximately twenty nine (29) days after purchasing the vehicle i began to have trouble with the 911 button on the rearview mirror flashing red which would lead to a message on the navigation screen which read ?vehicle phone requires service contact dealer?. ?the vehicle has been returned to the dealer for service on 12/21/13, 5/17/14, 7/21/14 and 7/29/14 for this 911 button issue on 5/17/14 said vehicle was returned to the crowley service dept. For the same problem of the 911 button flashing and the message on the navigation screen reading ?vehicle phone requires service contact dealer.?on 7/21/14 said vehicle was again brought to the crowley service dept. For a multitude of issues:?again the 911 light on the rearview mirror was flashing and the navigation screen read ?vehicle phone requires service contact dealer?. ?the airbag light on the dashboard was illuminated: ?the seatbelt indicators for both driver and passenger were lit up and would not stop ?dinging? regardless of proper use or there not being a passenger in the seat?the rpms would suddenly skyrocket and the vehicle would make a ?vroom? noise while the digital screen read ?service shifter?:?the air conditioning system was blowing warm air.on 7/29/14 said vehicle was returned to the crowley service dept. For a completely non-functional a/c system. On 7/31/14, after having the vehicle back from the crowley service dept for less than 24 hours, i attempted to answer a phone call using the bluetooth software in said jeep.the in dash phone displayed on the navigation screen no longer rings to notify the driver of an incoming call.attempts to select the green button to answer the calls lead to a transfer of audio from bluetooth to the handheld device, (illegal to use while driving in ct), and the call is terminated.
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle made a squealing and whining noise and there was a burning odor underneath the hood. While driving approximately 35 mph, the abs, power steering, and brake warning indicators illuminated. Also, the windshield wipers and other components began to malfunction. The contact parked and turned off the vehicle, but it failed to restart. The contact replaced the battery, which caused the vehicle to operate appropriately for a short period of time before the warning indicators illuminated again. The contact checked under the hood and noticed smoke coming from the alternator. The contact stated the alternator and battery failed and needed to be replaced. The vehicle was repaired. The contact called cary autopark chrysler jeep (400 auto park blvd, cary, north carolina 27511, 888-923-9538) and was informed that the alternator and brakes failed. The dealer would not assist because the vin was not included in a recall. The manufacturer was not made aware of the failure. The approximate failure mileage was 47,800.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact called grand junction chrysler dodge jeep ram (2578 us-6 &, hwy 50, grand junction, co 81501) and it was confirmed that parts were not yet available. The contact requested a loaner vehicle and was informed that he had to pay a fee directly for the remaining time and attempt to get reimbursed from the recall center. The contact stated that he was not pleased with what the dealer informed him about the loaner vehicle. The manufacturer was made aware of the issue and provided with a case number. Vin tool confirms parts not available.
It appear def system and cat converter not properly designed vehicle in 3 times for same failure codep20ee all issues relate to emissions and sensors there's a pump and a screen or two but clogs crystallization are what cases vehicle to initiate a countdown timer til engine stops my vehicle in for repair now this is issue for diesel vehicles only i am also on jeep website or more so forums everyone seems to have this problem.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 20v699000 (engine and engine cooling) however, the contact was informed by the local dealer and manufacturer that the recall repair would not be performed on the vehicle due to a faulty engine. No further information was provided. The contact indicated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 20v699000 (engine and engine cooling). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was not available for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Tl * the contact owns a 2014 jeep grand cherokee. While driving various speeds, the vehicle failed to accelerate and stalled. There were two messages that appeared on the instrument panel: exhaust filter nearing flow and drive at highway speed to remedy. The vehicle was diagnosed by the dealer, but the results were unknown. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 4,294.
Event occurred december 22, 2014.after multiple monthly check engine lights and "replace" of the computer, the vehicle information center gave a warning of "incorrect def detected."(only mopar def had been used).within 10 miles the vic warning stated "vehicle will not restart in 200 miles."return to the dealer again after the previous visit 3 days prior to "reflash" the computer indicated a recent tsb for replacement of the catalytic converter.i also had them check the def pump and nozzle which was clogged with crystallized def.after two weeks of waiting with them not able to find a catalytic converter and new oxygen sensor i was forced to trade the vehicle at a loss.(chrysler would not offer any help on the trade).update 9/15/15*cwon june 7, 2014 the traction control light illuminated, the steering sensor shorted out. On august 12, 2014, the check engine light illuminated and the pcm software was updated. On august 14, 2015, the clockspring was replaced. The engine light illuminated several more times. The catalytic converter was replaced. Updated 10/01/15updated 12/23/15.
Takata recall. The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v643000 (air bags, seat belts) and 15v461000 (equipment); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issues. The contact had not experienced a failure. Parts distribution disconnect.
At what point does someone step in and say enough is enough.in1 1/2 years my vehicle has been in 12 times.besides the 7 recalls, there has also been issues with the gas cover broke, leather seat issues, power steering, shocks, brake boot and rear camera.if that isn't bad enough, many times they issue a recall and don't even have the parts available. The lemon laws are so dealer and manufacture friendly that it is very difficult to qualify.each time i go to the dealer it is 120 miles round trip.someone needs to step in and reimburse the consumers for this expensive mistake that jeep made in manufacturing these vehicles which has been passed on to the consumer who thought we were getting a reliable product.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v461000 (equipment) and had a concern regarding the safety of the recall part being mailed. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v643000 (air bags) and 15v461000 (equipment); however, the parts were not available within a reasonable timeframe to schedule the recall repairs. The dealer did not give a specific date for when the parts would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact was not experiencing a failure.
The contact owns a 2014 jeep cherokee. The contact stated that while driving at 70 mph, the windshield wipers were activated but the interior lights failed to illuminate. The contact received notification of nhtsa campaign numbers: 15v041000 (air bags) 15v509000, (visibility) and 15v461000 (equipment) however, stated that the parts for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 11,500. Parts distribution disconnect. Updated 04/29/16*lj
There has been incident the forward collision warning went off and the brake was applied. It happened both high speed and low speed. The recent incident was captured my onboard dash cam. Https://www.youtube.com/playlist?list=plqwa_9v6mhpjrx6j4thjgtnma1vf99o-4
1. When adaptive cruise control is set and vehicle has to adjust speed, there is a static noise coming from under the steering column. 2. When adaptive cruise control is set, vehicle will accelerate when approaching vehicles instead of slowing down. 3. Vehicle brakes on it's own and displays "brake" in display when more than 3 car lengths away. This happened with and without vehicle adaptive cruise control set. As a side note, chrysler/jeep has not been responding to our dealer to rectify these problems.
Driving through the eisenhower tunnel the brake warning system activated. The brakes did not engage. I have had this jeep for over a year and have driven through this tunnel over 80 times and now whenever driving through the tunnel this brake warning will flash. This has occurred approximately 16 times now. This warning is now going off on the open interstate and secondary roads. The adaptive cruise control stops workings after 15-20 minutes. This has been into two different dealers, only to tell me the lens was dirty. Within 20 minutes after leaving the dealer (who cleaned the sensor) the system stops working and says to clean the sensor. No snow or water was driven through prior to the message being displayed.
Issues to date:these issues are not dependent on which key fob is present or which memory setting is pushed. It happens on all memory and personalization settings.--the collision warning and adaptive cruise randomly say they are active or inactive.. Sometimes they don't do anything. When clicking the check box for near or far, sometimes it will "uncheck" while you are watching it. Sometimes you can click far, then it moves to near all on its own. --randomly the check marks for other various customizations disappear. Randomly they reappear. --nav/radio randomly reboots. This occurs in park, and while driving at all speeds --nav has completely lost me and put me in the middle of a large body of water (have picture) --ac doesn't come on when vehicle is remotely started. It was set to auto and 74 when the vehicle was shut off. --radio settings don't change when you push for occupant one or two-- then again sometimes it changes just because --xm service sometimes takes 30 seconds or more to load.. Even when sitting in a wal-mart parking lot. Whiles it's loading the reverse camera doesn't activate.-- gotten two vehicle needs service 911 messages. One just for service the second time for phone not working (have picture of this screen) --on second message i had the vehicle call uconnect assist. The vehicle called... My phone was not linked to it. The girl on the other end hung up on me after i refused to provide my vin which the vehicles center console says it sent.i have been working with the local dealership. They replaced the center console/nav unit yesterday and nothing changed.
I was on the i-94 entrance/exit ramp between fullerton avenue and western avenue.just before western ave:the left lane is intended for vehicles entering i-94 northbound, the right lane is intended for vehicles that are proceeding to western ave.when the even occurred, there was a line of vehicles stopped in the left lane due to traffic congestion on i-94. I was traveling in the right lane and had no cars directly in front of me.as i began to pass the long line of vehicles that werewaiting to enter on to i-94 on my left, the automatic braking system began to chime and braking began for no reason.i quickly reached down, disabled the abs function, glanced in my rear-view mirror and saw that i had come dangerously close to being rear-ended by another vehicle.after a few weeks, i re-enabled the feature thinking that the event was a fluke.i re-enabled it, but had a handful of instances where the brakes would be applied in seemingly inappropriate situations - mostly all of them in dense city driving. The vehicle now has 10k miles on it. I have yet to take it in for service on this or the multitude of factory recalls. Possibly related, there have been numerous occasions where the parking sensor chimes have gone off while the vehicle was moving -or- in gear, but stopped at a stoplight.i often leave the feature disabled until i get ready to park.
The better business bureau has pointed me to you all as you can see in the response below:this message is in regard to your complaint submitted on 6/17/2013 6:08:54 pm against chrysler group, llc.your complaint was assigned id [xxx]. "although you have not expressed satisfaction in the resolution of your complaint,based on the information provided by both you and the business, the bbb has determined that we have no documented basis to require further action or response from the business. Therefore, the bbb will close this complaint and not pursue it further.for next steps, please contact the nhtsa at www.nhtsa.gov for more information." to sum up the issue, i have the autobraking functionality turned off and the vehicle will sporadically brake on its own when approaching another car/object as part of the anti-collision warning system.chrysler give the option of turning the braking off or on, and i have it set to "off" but there is no solution as they cannot now duplicate the problem (it's sporadic).i used to be able to replicate the problem with other technology errors i was receiving and they fixed the issue initially, but it's now sporadic.information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Vehicle traveling at 5 mph, a/c on max, fan speed at highest setting.a loud "pop", followed by a rush of refrigerant through the vents.the vents had been pointed directly at my face and i immediately started choking.within 3 seconds, the entire interior had been flooded with this dense fog of refrigerant.i could not see, i could not breathe, i thought my jeep was trying to kill me.i managed to stop the vehicle, open the door and exit before i choked to death. I opened all of the doors and let the vehicle "air out" before getting back in to drive home.the vehicle is being serviced at the dealer right now.the failure is a leak in the evaporator coil.
When using the remote start... The car does turn on.however, it doesn't remember settings or adjust inside options (heated seats, steering wheel, defrosters)in the summer the a/c doesn't trn on.when i open the door that's when the settings turn on.system is not running as designed.
1) collision avoidance system engages for no safety reason whatsoever.the 'brake' warning on the dash flashes, the brakes charge, and the brakes engage.i can be the only vehicle on the road and this will occur.has been happening intermittently each and every day the vehicle is driven.causes distracted driving, sudden unexpected stopping and unsafe performance of the vehicle putting vehicle occupants at grave risk.2) after a period of driving time with the adaptive cruise control engaged, the system disengages for no apparent reason.a message alerting the driver to clean the lens is displayed on the dash.the lens is not dirty or obstructed in any way.this occurs each and every time the adaptive cruise control is engaged.causes unanticipated deceleration of the vehicle, distracted driving, and unsafe performance of the vehicle putting vehicle occupants at grave risk.
Vehicle is slow when shifting in low gears; pulling away from stop lights/signs feels as if the car is not in drive and going to stall. This could result in being rear ended since so many drivers speed away when light turns green. It seems like it stutters during shifting. Having it in eco-mode highlights the issue further. The down shifting at higher speeds feels like a stick shift car, not normal or comfortable. Even on the highway acceleration is often not very responsive during entrance and passing. The gas pedal is very touchy, no way to pull away slowly, just takes off; this might be part of the issue, confusing the sensors during shifting. I contacted my sales person who said he'd have a service tech contact me, no calls yet. I wish i had checked this site and edmunds before buying, as i would have chose a different manufacturer. This is my 4th jeep gr cherokee, unfortunately the least desirable, my '09 had zero issues and original brakes at trade in with over 105,000 miles; '14 is likely my last.
My car is equipped with a forward collision warning that will signal you when you are too close to a vehicle and automatically engages the brake if a collision is imminent.the car has 3 times now signaled and engaged the brakes when there were no vehicles near me.the first two times this happened i was driving on the freeway going approximately 65 mph with no cars in my visible sight and the signal alarmed and then the car braked on it's own.this again happened yesterday 6/29/15 while i was turning left through an intersection with a green arrow and the vehicle braked while i was accelerating.a car behind me had to hit their brakes and swerve to avoid rear ending me.each time i bring the vehicle to the dealership they tell me that they can't fix a problem that they can't replicate.
Intermittent problem: acc/fcw not available.says service required. Stability controls turns on and off by itself.also driver's assist backup camera not showing lines.next day same thing happened.
I am currently leasing a 2014 jeep grand cherokee - the lease started in may 2013. Since driving the car off the lot i have had constant problems with the radio/navigation/bluetooth and back-up camera - none of them work 90% of the time. The car often wont turn off even after turning it off (ie radio wont go off headlights wont turn off). I have taken the car in twice for repairs and the problems are no better. I have 2 other friends with the exact same car and the exact same problems.
I was driving approximately 40 mph on w. Maple rd in troy, mi in the middle of the afternoon on february 18, 2015.there was minimal traffic on the road and no one in front of me in my lane or the lane next to me.suddenly, my dash lit up to brake and the car started braking on it's own.it happened so quickly that i wasn't even sure what it was.it happened again about a mile down the road.again the system applied the brakes and the warning word brake flashed on my dashboard when there was nothing near me.it happened quickly and then the car went back to normal without me doing or changing anything in the car.i brought it to the suburban chrysler dodge jeep ramdealership in troy and they said they were not able to recreate.no codes were activated in the computer and there were no service bulletins about it so there was nothing they could do.. . i took the car home and the same thing happened again to me five days later driving at approximately the same speed.this time the dealership kept the car longer, drove it 119 miles, used the miller tool kit to align the camera and still found nothing wrong.the following week, it happened again and i returned to the dealership.this time they replaced the front sensor and bubble aligned.the only thing that the dealership found was that on one of the test drives they couldn't get the acc system to work at all and still no reports showed up on the computer.the next test drive all systems were working, again no report on the computer of the change.the dealership still could not duplicate the problem but they thought that they fixed it.. In may, it happened again. It occurred while i was merging onto the expressway traveling at 63mph. I returned the car to the same dealership and again it was returned to me without being able to diagnose or fix the problem.. .updated 07/21/15
Last night, i was driving at normal speed down the road and person ahead of me braked gradually to make a turn.i began to softly brake.i had a generous amount of space between me and the car ahead of me - at least 5-6 car lengths.the forward collision warning system activated and slammed on the brakes, causing the car behind me to nearly rear-end me.the system should not have activated as there was no reasonable threat of collision.this is not the first time this has happened and i understand the nhtsa is investigating this system so i decided to file a complaint in order to assist the investigation.the system works well when it needs to but it has false positives often.it is somewhat terrifying when your car just decides to slam on the brakes with no cause and there is a legitimate cause for concern when it does.other drivers behind me may be unprepared to stop and could cause a crash.
Purchased a 2014 jeep grand cherokee on oct 27, 2013 and discovered the forward collision system (fcw) is not working, the dealer attempted to fix but failed. They gave me another 2014 jeep grand cherokee on nov 2, 2013, i realized it has the same exact defect, and again, the dealer tried to fix but failed to do so.two brand new vehicles have the same exact problem, the vehicle vin numbers:1c4rjxxxxxxand 1c4rjfcxxxxxi spoke with manufacturer and they tried to convince me that "system available" means "system is on" which directly contradicts the manual provided by them. That in addition to the system not working at all.spoke with other jeep owners that have that function, they also indicated that they having trouble getting that to work and they having trouble getting support from jeep.updated 11/19/13*lj
Vehicle has, on three occasions slammed on brakes when a vehicle slows in the right hand lane adjacent to the lane of travel.brake warning appears with warning sounds.
I have been having multiple problems with the brakes in my 2014 jeep grand cherokee purchased brand new in may. It hasa total of 1,000 miles on it, but the problems started with only 10miles. The instrument cluster immediately lights up like a christmas tree and then the check engine light remains on. The rearview mirrors move into downward facing positions while in park and while driving. This alone is a major safety hazard. The abs brakes intermittently work and finally failed. The abs module failed. The backup camera works intermittently and the backup warning system also is intermittently working. My car has been at the dealership every month since i have purchased it and it has currently been there for the last 2weeks awaiting an abs repair.
Message on nav screen says "vehicle phone requires service"dealer does not understand the problem and cannot repair.image on rear view camera flickers (dealer cannot understand).
The navigation system goes blank mid trip screen goes on and off and switches to other media. The transmission clicks from switching from park to drive or reverse. The truck makes a weird vibration noise it sounds coarse and feels weird after 20mph. All these problems have been happening since i took the jeep out the dealership. I always bring it back to the dealer they say they fix it and i always bring it right back with the same exact problems.
The contact owns a 2014 jeep grand cherokee. When the vehicle was started, the navigation screen was blank and a blue color. When the push button start was initiated, the contact had to make numerous attempts to ensure that the vehicle was on or off. The contact had not experienced any failures until the vehicle was repaired for a manufacturer's recall. The dealer was notified of the failure several times and had not provided a solution. The manufacturer was notified of the failure. In addition, the engine raced several times. The recall details were not provided. The vin and failure mileage were not available.
Started 2014 jeep gc and centre evic screen failed to turn on. Contacted chrysler 1-800 number and they had no record of known issues. Searched internet and apparently there are known issues. Went to jeep dealer and they 'had no idea' ... Have only had vehicle 2 weeks ! have booked in vehicle with dealership. So much depends in having that radio/control unit functioning.
The contact owns a 2014 jeep grand cherokee. The contact stated that while raising the vehicle with the jack, the jack became bent. As a result, the vehicle dropped to the ground and the contact sustained a fractured wrist that required medical attention. The manufacturer was notified of the failure. The failure mileage was 22,000.updated 3/31/15 updated 7/8/2015
The headlamps on the vehicle condensate when it rains. The condensation remains inside of the headlamp assembly while it rains. The condensation inside of the headlamps makes the road hard to see at night.
During a vacation trip, we parked the vehicle in a remote mountain road turn-out area to take a scenic photo.returned to vehicle, started the vehicle; however, no matter how many times and what methods were used, the transmission would only pop-back into park.on safecar.gov, i noted previous 2014 jeep cherokee complaints concerned with the transmission popping only into neutral; but, for us it was popping only into park.the towing company did over $3,000 worth of front-end damage to vehicle in attempting to tow it while the transmission was frozen in park.on the same trip, the dashboard controls would go completely dark on an apparent infrequent random basis.we also noted cruise control acceleration problem with unexpected and or apparently random uncontrolled accelerations beyond driver's expectations or immediate control.both of these which frightened us.another strange thing we noted waswhen the transmission changed gear (primarily in lower gears), the vehicle jerked in a rough manner beyond what we have experienced in any other modern vehicles.
My passenger side rear hatch door signal light was shorted out due to water not moisture seeping in shorting out the led. This is not a moving part and the seal should hold for the life of the car. According the the jeep's part dept."we sell houndreds of them" if so then there should be a recall...
Head light keep burning out. When you change the bulb the opposite side will then shut off or burn out.
The contact owns a 2014 jeep grand cherokee. The contact stated that there was a burning odor detected from the front of the vehicle. The contact noticed that the headlamps were overheating. In addition, the driver's side headlight failed to illuminate and was burned out. The vehicle was taken to fred beans chrysler dodge jeep ram (858 n easton rd, doylestown, pa 18902, (215) 348-7500) where it was diagnosed that the headlights needed to be replaced. The vehicle was repaired; however, the contact noticed that there were markings on the covers in front of the bulbs on each headlamp. The dealer informed the contact that an unknown headlamp unit needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 59,000.
Every indicator on my dash was on and my speedometer didn't work. Brought it into [xxx] where the problem was not fixed. It was in the shop again 2 weeks later for the same issue and also to service the abs system. Today my check engine light is on and the car is shifting hard and hesitating, clunking as it switches gears.information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
One head light in my 2014 jeep grand cherokee is obviously brighter than the other.upon inspection of the headlights they are noticeably different.one issue after another with this vehicle !
Since i purchased my jeep in 2014, i have an ongoing problem with the headlights. It's very difficult to drive at night, as the headlights, even on bright are not bright enough to drive. I must use my bright lights the entire time when i have to drive at night. This is a major safety issue and i have mentioned it to the dealer whenever i have to take my car in. I've read several other complaints about this very same problem. I was considering purchasing another jeep, but i'm afraid this problem will on any other one i may buy.if i am involved in an accident, i want to be on record about this veryserious issue.
The contact owns a 2014 jeep grand cherokee. The contact stated that nhtsa campaign number: 14v643000 (air bags, seat belts) and nhtsa campaign number: 14v634000 (electrical system) exceeded a reasonable amount of time for repair. The dealer stated that the parts needed were not available. The manufacturer was not made aware of the delay. The contact had not experienced the failures, but stated that all of the interior and exterior lighting intermittently failed. The vehicle was taken to the dealer. The dealer was unable to diagnose the failure. The manufacturer was not notified. The vehicle was not repaired. The failure mileage was 10,000.
Don't drive a lot at night, but when i do the headlights to not illuminate well. They do not light the road more than maybe 30'. This is a serious safety issue, especially living in rural mountain area. Another person drove the vehicle at night and asked if the headlights were even on as they don't illuminate well, even worse in rain. Very disappointing that a basic component of vehicle doesn't function properly or safely.
Have had repeated failures of headlight bulbs on 2014 jeep grand cherokee with bulb cost alone ~$250 per bulb. Lifetime of bulbs is far far below that of bulbs for other model cars (not jeeps) i have owned in past and currently own. Most recent bulb failure was in april 2019.
We purchased jeep on april 27th,we love it then few days later,the driver cv axle went off and spilled the grease over wheel... Took it to dealership and waited for whole one week to replace the driver's... So, i asked them to replace both for once but they said no.so other one week later, passenger side went out... Took 2 days.only 650 miles that time.so, at 950 miles, we saw some smoke coming out from interior trunk.it turned out that the bulb touches the interior trunk cover and it current got a hole with plastic burnt.all under 1k mile?!?so, we contacted chrysler care last friday and hear nothing from them....
When car is in motion, car runs rough, hesitates, sometimes brakes are slow to react. When stationary circuits short for remote start, outlets and operating back lift. P0013 code is on this vehicle.this vehicle is demonstrating the same functions as those other jeep vehicles that were recalled.
I put the car into park, and as i was exiting the car, at a dead end road in my neighborhood, i realized that the car was going in reverse, as i was half in and half out of the car. The door knocked me to the ground, and the car almost ran over my foot.i got abrasions on several areas of my body, sprained my knee, elbow and my hand.my glasses also got ran over and were destroyed.the car kept going in reverse, and hit a chain link fence before i could run to catch up to it.the rear hatch door is all scratched, the window scratched, the left rear quarter panel is dented and scratched, inside the hatch on the left hand side of the frame is scratched and dented, the left rear light is broken.i called brown's jeep in patchogue, ny after receiving this recall approx 8 weeks ago, to schedule an appointment to have the recall fixed, and was told by them that everyone was calling about that recall, and i'd have to be put on a waiting list for the recall.i haven't heard a word from them since. I feel as though jeep should pay for all the repairs to my vehicle and fix the recall asap, as well as pay for new glasses for me, and give me a loaner car until the repairs are complete.i also think i should be compensated for getting banged up, although i didn't break any bones.it was very scary.i got a police report as well.
My passenger side headlights went out. Thinking it was a simple blown bulb i brought it in to the dealership where i bought the jeep less than 2 months prior. They said not only was it not a blown bulb but that my entire front light had to be rewired. Two months later the exact same thing happened to my drivers side. How is this possible on a truck less than 2 years old? and rewired would indicate faulty wiring in the first place.
Soon after taking possession of this vehicle (9/27/13) i noticed that now and again (4/5 times) there would be a hesitation from the automatic transmission when shifting to the next higher gear when accelerating to highway speed.it was so subtle that i filed it under "nothing is perfect", but would keep score.don't be misled by the low mileage above.that is my new normal.a head and neck injury in 2001 followed by a long overdue diagnosis of severe ptsd by the va left me practically a "house hermit" and driving anywhere involving distance requires hiring a driver.this vehicle was nothing more than my being able to have access to the woods with a 911 button attached to keep the p/a in check.what happened to me was that from a stop sign i turned onto the main highway and was accelerating to 55 when at about 50 the transmission hung, this time it would not release to the next gear, the engine began to struggle until it almost stalled.as unexpectedly as it had hung the transmission shifted, the engine immediately recovered ""with a roar"" and off we went. (extra rpm's, ? computer/fuel pump saw no problem)i'm sure that in those seconds my speed dropped 20 mph's with no "warning", such as brake lights had someone been behind me.had this occurred entering a busy belt-way, interstate, etc., you can imagine the possible may-hem.did some research, got an appointment for service at the dealership and was told (as expected from research) their computer saw no abnormalities and showed me a blank piece of paper to prove it.asked them to sign a piece of paper saying my drivetrain was "just wonderful" and reaffirming that chrysler had never heard of any problems just in case i or others wound up dead or maimed from "no problems".i now have a "moral problem" sitting in my driveway and not out in the middle of the woods.
Recall 14v-391 issued 08/19/2014. The dealer says chrysler is allocating repair parts based on the number that the dealer replaces the previous week. The dealer states that they have 19 pages of owner names on their list of vehicles yet to be serviced. The dealer is unable to predict when our vehicle will be serviced, although it appears it will be more than 3 months from today.according to the mopar owners site, parts are available for this recall. My complaint is as follows: 1. The delay in proving the required part(s) is unacceptable. 2. The nhtsa seems to have no oversight or reporting out of the implementation of recalls. The absence of progress reporting creates a false impression that an issue has been addressed. 3. Chrysler is remiss in informing owners that parts are available when such is untrue, unless chrysler defines available as meaning some parts have been made.
I currently own a 2014 jeep grand cherokee and have had a significant number of issues with the vehicle with zero help from the manufacturer that include items regarding my lights shutting of during night driving, my engine shutting down 3 times while pulling onto a major highway as well as my brakes malfunctioning while driving on a major interstate. I had had other issues but as the manufacturer has been uncooperative and i am stuck with an unsafe vehicle with a child on the way i would like to make sure i file a complaint in as many places as i can before i simply look to get rid of this vehicle. All issues occured while the vehicle was in motion and all have occurred while on the highway during the first year of ownership but as the service center never documented my items properly i was stuck with a lemon as i put 50k miles on in the first year due to my commute to my employer from milford, nh to burlington, ma before moving back to ma where i purchased the vehicle. The most recent issue was my brake booster which leaks water into it and freezes during cold weather and my vehicle has been sitting around since feb as the dealership will not cover it as they claim to have already replaced the recalled item so i am in the middle of a dispute over that now as well. Any help you can provide would be greatly appreciated.
The contact owns a 2014 jeep grand cherokee. While driving approximately 30 mph, the passenger side head lamp became inoperable without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the head lamp wiring needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 38,000.
The headlights retain moisture or ice on the interior areas for extended periods of time while driving and parked.this definitely blocks the light transmission through to the exterior for proper and safe drivingvision.this has happened many times since the november incident and i have reported to chrysler andthe dealership, gandrud in green bay wi, every time and documented each with pictures of the exact problem.the dealer has performed the silly test that chrysler requires:having the vehicle sit indoorsheated for 20 minutes so see it the water clears.mine did not totally clear at all however the dealersaid it was within the "guidelines"of being ok by chrysler's rules.this is ridiculous.i just purchaseda highly priced vehicle and i should leave it sit in a heated garage so the lights work!i do believe cars are meant to be driven on the road in the day and night.chrysler certainly does notcare about the safety of the customer who works hard to pay for this machine that is very faulty.i have always owned a jeep and am very disappointed in this safety issue.it must be resolved andi will keep at this until it is.i know many others have had this problem as seen on the internet.the second visibility issue is the wipers and the way the windshield defrosts.the wipers are placed sothat the ice or snow when driving stays frozen and is not heated to defrost properly.i have replaced thewipers after only driving for a few days in winter weather!i could not see.that helped some but not the defrost problem as stated.it is also very hard to remove the snow and ice from the front area under the wipers.my old 1999 jeep had none of these problems.my grandson is still driving it.perhaps i shouldask to borrow it.certainly chrysler engineers can do better than this.
Automatic headlight dimmer system - high-beam to low-beam non-operable.i believe the sensor device behind the rearview mirror is faulty.
The contact owns a 2014 jeep grand cherokee. While driving 45 mph, the vehicle independently came to an abrupt stop. The forward collision avoidance system was turned off at the time. The failure recurred three times. On several occasions, the headlights, tail lights, and hazard lights failed to operate. The technician was unable to duplicate the failure. The manufacturer was notified of the failure. The approximate failure mileage was 600.
The contact owns a 2014 jeep grand cherokee. While driving 30 mph, the low beam headlights became inoperable without warning. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 28,000. The vin was not available.
The contact owns a 2014 jeep grand cherokee. While driving the vehicle at night, the contact was concerned that the headlamps did not project far enough ahead of the vehicle to make it safe to drive at night. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the vehicle performed as intended, but the issue was due to the design of the headlamps and the wattage of the bulbs. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 34,500. The vin was not available.
My lights outside/inside go black/no lights with no warning. Other cars flash their lights at me and all i can do is turn on overhead light, and drive very slow. Also my brakes won't work, this happened three times. I'm scared to drive at any time after dark. My car was in shop for 37 days because they could not get parts to fix/after accident.
License plate lamps ceased functioning.obvious signs of excessive heat being generated.original replacement lamps are discontinued.manufacturer states that i have to purchase a new wiring harness and lamps for around $260 for parts only.this appears to be a design defect as the original lamps have been discontinued and the manufacturer has redesigned the lamps and harness.illumination of the license is required and the consumer should not have to pay an excessive amount to fix their design problem.this could be a fire hazard if the original lamps heat up.i have attached a photo showing the dark burn marks in the original lamps
Dashboard cluster, and tail lights flickers on and off while in locked or unlocked mode and with vehicle turned off, and stationary. With or without the fob key near, and the car does this until battery dies. It has been at the dealer 3 times, new battery still the same issue.
Thos is the second time that i have to replace the driver headlight.ihave seen multiple jeep gc in the street with the same problem.it is a safety issue specifically when your lights are not working at night and youbare driving with your family in rural roads. Both times it happend when i started the vehicle to leave a family member home at night
My jeep left headlight and right is filling up with water and it is not draining.the right will drain when it feels like it but the left headlamp assembly has water in it for months now and its not going anywhere.this should not be happening and is a defect.anytime it rains it happens.i can be driving or my jeep sitting still.
I took my new jeep to the car wash and then brought it back to my shop.i was drying it off when i noticed a lot of condensation in both headlights.i immediately contacted the dealership and was told that it was a well known defect, but that there was nothing they could do.he suggested that i leave the lights on so that they would dry out...updated 04-10-14 updated 8/17/17
The contact owns a 2014 jeep cherokee. The contact stated that while driving at 70 mph, the windshield wipers were activated but the interior lights failed to illuminate. The contact received notification of nhtsa campaign numbers: 15v041000 (air bags) 15v509000, (visibility) and 15v461000 (equipment) however, stated that the parts for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 11,500. Parts distribution disconnect. Updated 04/29/16*lj
The contact owns a 2014 jeep grand cherokee. The contact stated that the head lamps were replaced more than three times and the fog lights were replaced more than twice due to the light bulbs shorting out without warning. Lithia chrysler dodge jeep ram of concord (4901 marsh dr, concord, ca 94520, (925) 246-2295) retained the vehicle for over three weeks because the part for the head lamps was on backorder. The manufacturer was notified of the failure. The approximate failure mileage was 69,000.
Our jeep grand cherokee has been has been having electrical problems.several different electrical problems occur after which the check engine light will illuminate.of these electrical problems the dangerous ones include: headlights shutting off, dashboard completely shutting, and vehicle shut off while in motion.we have had the following replace in our vehicle: burnt wires in our engine harness, faulty solenoid, alternator, pcm, and abs module.the issue still occurs.purchasing the vehicle in dec we've brought the vehicle back into the dealership for service 3-4 times.while we haven't filed for lemon law yet, jeep promised us that they would take a look at replacing our vehicle after a number of problem.their answer to us was to wait to see if the issue occurred again.while we may file for lemon law, we feel that it will be important that we report these issues as they are experienced by other consumers on forums across the internet.
Wife parking on 1st floor of parking structure in downtown green bay, wi july 13th 2016. She shifted to reverse to adjust the vehicle so as to enter the parking space correctly. The vehicle started to move back while she looked over her shoulder to see what was behind her. All of a sudden the truck stopped going back & violently jerked forward. The truck started moving rapidly forward even though it had not been shifted into drive. The front tires jumped up on the curb at the front of the parking spot. The truck hit the cement wall violently at the front of the parking space. The front of the truck actually went through a portion of the cement wall. The motor was revving loudly while the truck was pressed up against the wall as if trying to push its way through the wall. Wife had difficulty getting vehicle to shut off as the push button start was ineffective due to the vehicle not shifting easily out of gear. The accident resulted in $11k+ in damages to the truck and $40k+ in damages to the parking structure. There is a recall on the shift lever for the 2014 jeep grand cherokee which is s27/whtsa 16v-240. Tried to get recall fixed a month prior to the crash but was advised by dealer the parts were not available as of yet. Crash occurred while waiting for parts to be available. Chrysler says this recall is not the cause of this incident. Reluctantly filed accident claim with my insurance company. Claims adjuster advised he had 2 other incidents where the insured claimed this model of truck had shifted itself into either reverse or drive on its own.
Rear hatch tail light assembly allows water/window wash fluid into assembly causing the light to fail. This occurs when the vehicle is parked or in motion.
I am driving this morning to an appointment in the i 75 when a take the exit at 20 mph and the front passenger side headrest deployed. No crash , nothing happen outside when i see my son and the boom of the headrest
Vehicle has more than 6 lights in illumination on the front at the same time. Michigan state law, and others, says no more than 4 lights allowed on over 300 c.p. At one time. That many lights in illumination at one time is blinding to oncoming traffic.i have an illustrative picture showing the lights but could not find a way to upload it. If you desire picture please e-mail me and i will be happy to send.
Hid headlight bulbs were replaced by dealer. Upon return of the vehicle i tested the light pattern at night on an unlit road and the results were not stellar. There are 2 noticeable dark areas on the roadway imparting vision and clarity of the roadway. Returned to dealer and let them drive the car at night. They told me that there are two dark areas in the light pattern and that they are caused by ā€œburnsā€¯ on the inside of both headlight lens. I was informed that they need replacement to the tune of $1300.00 each. The service manger informed me that he could try to disassemble the headlight housing and ā€œpolishā€¯ the lens with no promise of success. The area of the lens causing the distortion is directly in front of the projector portion of the housing. To me it appears to be a design or material selection issue. Also interesting is that the areas of distortion look differently in each lens, the passenger side is cloudy, whereas the driverā€™s is granular. Pictures are difficult to take but my best effort are included.
The contact owns a 2014 jeep grand cherokee. The contact stated the taillight on the rear lift gate would not illuminate when the brake pedal was depressed; however, a section of the taillight that extended to the passenger and driver side of the vehicle section would illuminate. The dealer was made aware of the failure and stated the vehicle was working as designed. The contact was concerned because there was not sufficient illumination to notify other driver's whenever the brake was applied. The manufacturer was not made aware of the failure. The current mileage was 4,000.
Have had trouble with the led driving lights not working properly.been in for service 4 times so far and still not fixed.i obtained a lawyer because the truck is under the ohio state lemon law.the truck is still not fixed and since i have obtained a lawyer, the dealership has stopped trying to fix the electrical issue.i have been dealing with this since the day i bought the truck and jeep still has not responded to my lawyer.stuck with a jeep for the last 6 months that does not work properly and cannot get any work done on the truck or get it replaced.
My headlights are not working. Also the electronic board for my radio, climate control, etc. Goes on and off. After some research i found hat he nonfunctional headlights are a recurring problem for many owners of 2014 jeep grand cherokees.
Exactly four years ago i purchased a new jeep grand cherokee limited. I also purchased the luxury ll group which includes bi-xenon hid headlights. I now have a headlight burnt out and the dealer insist its not covered under warranty.i have spoken to numerous grand cherokee owners and this is a common problem with a price tag of over $400.00 to replace.there will be many jeeps driving around with only one headlight because of this issue.
2014 jeep grand cherokee overland:the ho headlights turn them-self off upon night driving.this is with the auto headlight switch on as well as the switch turned on.contacting the deal as well as manufacture ((800)-247-9753), case number 31082574, i was informed that this is not a recall issue.i feel this is a very dangerous safety issue.
2014 jeep grand cherokee auto brakes for no reason, it sensed a stopped vehicle in the left turning lane and slammed on the brakes twice, i was in the left lane going 35 miles per hour; this has happened in the past also. I did report this to the manufacturer about six months ago via email, i saved the emails and their response. I could have been rear ended by a vehicle behind me because of this problem, literally once it starts i have no control over what the vehicle does, there is no way to stop the jeep from braking. I shudder to think if it happened on a freeway. I was traveling on a straight road going 35 miles per hour in the left lane.on the evening of 8/22/2016 i was driving in the dark and my automatic high beams malfunctioned several times.they used to work perfectly now they stay on and blind oncoming drivers and the drivers ahead of me, they also fail to come one when i am in the dark and there are no other cars; both incidents of high beam malfunction happened on a country road and on the freeway last night. This problem started immediately after i had the electronic shifter updated at the dealer and some other software updates that were due but i don't know what they did, i just know they were software related and part of a recall.said vehicle is going back to the dealer for several hours of work on the software for both the high beams an the braking system on thursday, august 25, 2016.
While driving my 2014 jeep grand cherokee one morning while it was still dark i noticed that the drivers side head light went out and came back on intermittently. The next morning i tried again and all the lights went in and out completely. Providing a very dangerous satiation not only to me but other driver's. I made an appointment with the dealer (had to wait one week to get it in to service). They checked it out and said they needed to order a part and gave the jeep back and would call when they had the part. When we took it back for the repairs they kept the jeep for three weeks trying to fix the problem. Saying they could not figure out the fix after chrysler told them to change a part in the computer system. When that did not work they contacted chrysler and got a technician who advise that the headlights were the problem. The dealer change out the headlights and charged us $917.88 for the repairs saying it was not covered by my extended warranty. I truly believe this is a chrysler problem with electrical issues, wiring or computers and should be covered by chrysler not by individual owners. This is substantiated by all the complaints for the same type of problem.
Fca uconnect sending forced updates to certain vehicles with uconnect systems onboard (satellite signal sent directly to vehicle). A known issue by fca, is that the forced update fails during the update rendering certain features useless. In my encounter the system update failed and most electronic systems were not functional such as defroster, control of the power seats, the vehicles lighting systems among other systems. This is dangerous and fca is aware of this failure yet they have failed to notify consumers of such failure and how it could adversely effect their control and access to function of the motor vehicle while in operation.
Collision detection initiates randomly with no hazards at interstate speeds (70 mph). Applies brakes and warning. This has happened in traffic and has nearly resulted in a rear impact collision on multiple ocassions.
While driving on the highway with no vehicles or obstacles in front of me, the break assist collision avoidance went off indicating an imminent collision and stopping the car. Perhaps related to the same issue, a few minutes after this incident the computer also displayed an error message stating that the automatic windshield wipers were not working properly
Adaptive cruise control and collision avoidance did not work properly, and resulted in a collision. I was driving on a highway, relying on the adaptive cruise control and the automatic braking, a feature of collision avoidance. There was a slow down in traffic, and although the system slowed down and applied brake, it did so too late to stop car. As i got too close, i applied steady pressure on the brake, but i still hit the car in front of me, who then hit the car in front of them. No significant damage to either of the other cars, and mine has minor cosmetic damage, and the adaptive cruise control is now not working properly.could have been significantly worse. Makes me really question the potential for self-driving cars.
I was involved in a intersection collision where another vehicle didn't stop and drove in front of my 2014 jeep grand cherokee.i collided with the drivers door to the rear of the vehicle at a 20 mph speed.the other vehicles air bags deployed.my jeep sustained front damage a cracked hood, grill, from bumper torn off i broke my right foot.my air bags didn't deploy on the impact and i didn't feel or see a sensor emergency braking
I bought this jeep on the 31st of december. Only 10 days into having it the oil started leaking. I took it to a repair shop and he advised me that it was leaking from the oil filter and housing along with the oil cooler. He advised me that this is a ongoing issue with these jeeps. This would not be a easy fix as the intake manifold along with the heater hoses, filter housing/oil cooler assembly would all have to be removed.
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving at various speeds, the automatic emergency braking warning light illuminated. The contact stated that there was no vehicle nearby. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was contacted and informed of the failure. The failure mileage was 58,000.
I was involved in a intersection collision where another vehicle didn't stop and drove in front of my 2014 jeep grand cherokee.i collided with the drivers door to the rear of the vehicle at a 20 mph speed.the other vehicles air bags deployed.my jeep sustained front damage a cracked hood, grill, from bumper torn off i broke my right foot.my air bags didn't deploy on the impact and i didn't feel or see a sensor emergency braking
I have the new ecodiesel!!!yes this is an awesome vehicle but... After filing the vehicle up for the first time the issue was noticed while pulling the fuel nozzle from the vehicles fuel neck.the capless green fuel neck came separated from the vehicle.once the car was turned back on the def service warning comes on the dash.this is with less than 300 miles!!!
Hit a puddle at approximately 50 mph and shortly after the check engine light illuminated and service def system - see dealer message appeared on dash. The vehicle was taken to an authorized dealer and told the def (diesel exhaust fluid) injector needed to be replaced. The vehicle could not be driven until it was repaired.
2014 jeep grand cherokee. Consumer writes in regards to eco diesel system. *ld
While driving up a grade at 50 mph, vehicle began to shake/shudder/vibrate. I had to tramp the accelerator to engage the transmission to work through the situation. This has happened at least a dozen times. Dealer has not been able to replicate the condition. The catalytic converter is being replaced on 7/16. I do not know if this is the cause of the problem.
Event occurred december 22, 2014.after multiple monthly check engine lights and "replace" of the computer, the vehicle information center gave a warning of "incorrect def detected."(only mopar def had been used).within 10 miles the vic warning stated "vehicle will not restart in 200 miles."return to the dealer again after the previous visit 3 days prior to "reflash" the computer indicated a recent tsb for replacement of the catalytic converter.i also had them check the def pump and nozzle which was clogged with crystallized def.after two weeks of waiting with them not able to find a catalytic converter and new oxygen sensor i was forced to trade the vehicle at a loss.(chrysler would not offer any help on the trade).update 9/15/15*cwon june 7, 2014 the traction control light illuminated, the steering sensor shorted out. On august 12, 2014, the check engine light illuminated and the pcm software was updated. On august 14, 2015, the clockspring was replaced. The engine light illuminated several more times. The catalytic converter was replaced. Updated 10/01/15updated 12/23/15.
The vehicle does not reliably select the park position and in general it is very awkward to select any gear without putting into the wrong gear, reverse for forward, neutral for reverse, etc, . On multiple occasions after the vehicle was apparently put in park it suddenly rolled away in reverse gear. It was then very difficult to select the park position to stop the vehicle . The sudden movement in reverse almost caused the vehicle to hit another car. Problem has occurred on at least five occasions.
The contact owns a 2014 jeep grand cherokee.the contact received notification for nhtsa campaign id number: 13v252000 (fuel system, gasoline, structure).the contact stated that the repair was not taken care of in a reasonable amount of time. The dealer indicated that the part was not available. The contact had not experienced a failure. The manufacturer was made aware of the issue.
The contact owns a 2014 jeep grand cherokee. The contact stated that while refueling, fuel sprayed from the filler neck. The contact mentioned that the failure recurred several times. The vehicle was not diagnosed or repaired. The manufacturer was not contacted about the failure. The failure mileage was approximately 4,000.updated 12/30/13the consumer stated when filling the gas tank, the nozzle would not shut off.
2014 jeep grand cherokee. Consumer writes in regards to vehicle repairs. *tgwthe dealer informed the consumer, the part was not available, to perform the recall.the consumer stated there was a thumping noise coming the gas tank. The part had to be ordered.
Vehicle lunges and bucks in stop and go traffic, transmission shifts gears while driving and engine stalls after refueling or driving on highway. Check engine light, service transmission as well as numerous other service lights come on and car stalls multiple times while driving on the road and after refueling.
The contact owns a 2014 jeep grand cherokee. While driving 15 mph, the vehicle shook violently and the engine stalled. The failure occurred without warning. The vehicle was towed to hendrickson chrysler dodge jeep ram (located at 114 n 8th street, monticello, in 47960; (574) 583-6151) where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted at 800-334-9200 and stated that they would not be able to assist since the vehicle was not under warranty. A case number was not provided. The failure mileage was 104,000.
The contact owns a 2014 jeep grand cherokee. While driving approximately 60 mph, the vehicle stalled without warning. The contact was unable to restart the vehicle. The vehicle was taken to breeden dodge chrysler jeep ram (located at 5900 us-71 bus, fort smith, ar 72908, (479) 646-4731) where it was diagnosed that two of the six injectors were inoperable and needed to be replaced. The mechanic was unable to explain why the injectors failed. The wiring harness to the injectors were disconnected and reconnected, but the failure recurred twice. The manufacturer was not contacted. The approximate failure mileage was 95,000.
Vehicle was being refueled, ( fuel level was approx 1/3 full and was being completely filled).vehicle would not start after fueling and was towed to a nearby mechanic for diagnosis and repair.problem was diagnosed as a fuel pump failure.upon removal of fuel pump from gas tank, and replacement, vehicle again operated normally.an examination of the failed fuel pump revealed that the fuel pump electrical harness connection had overheatedand melted - certainly a very dangerous condition for a component that resides in the gas tank.
Upon starting car blue/gray smoke comes out of exhaust. Smoke billows for 30-40 seconds. Recurring issue specifically when car is parked on incline in driveway.been told by dealer there is no recall but it is a common problem.
The total integrated power module has begun to fail resulting in delayed or no engine turnover when ignition button is pushed while parked (although remote start on key fob works fine, battery is fine and starter is fine), driver seat moving on its own while driving on highway, headlights failing at night while driving on suburban streets, etc.
In less than a year of ownership my car started with the problems. On 8/19/14 the car idles but it will not start. Towed it to midway jeep and chrysler the car was returned to me running but was told they would be ordering a tipm part which is part of a recall.on 9/4/14 i came back and the tipm was replaced. On 12/17/14 the same issue occurred again and another tipm was replaced.it is now 2/27/15 and i am experiencing the same problem. The car has been towed again. This is a lemon.
We have had problems with our 2014 jeep grand cherokee for about 2 years with some delay in acceleration when at complete stop and then lurching forward. Our alternator is now needing to be replaced and is not on the recall list for 2014 jeeps with defective alternator. Ours clearly has a defective alternator.
Sudden shutdown of eco-diesel with fuel still present in tank, dealer identified faulty fuel tank pump. No replacement part available, no estimated time frame for available replacement. Less than 3000 miles on car. Jeep tech in detroit knew of problem indicating that others have reported similar events. Jeep recommendation is keep fuel level above 1/2 tank with no permanent solution or fix available at this time.
Car cut off without any warning in traffic. I was almost rear ended. I had to call 911 because i was blocking traffic. Car was towed. It was determined the fuel pump and fuel gauge sender unitneeded replacing which is expensive. This car is just 4 years old and i've kept it serviced. If i had been on the interstate i could have been injured. I have receipts.
I own this vehicle for over 5 years, and my wife just doesn't want to drive it with the kids because of the strong smell of diesel and diesel exhaust fluid inside the cabinit's just make you want to trow up and gives you headaches
A part of the fuel pickup tube was noted missing when i brought the car in for a check engine light on june 3,2016. I paid for the dealer, west herr dodge in orchard park, ny to order the part that day. I called several times to see if the part was in, including today and was told it wasn't.i was also told there are over 1700 of these parts on back order , which makes me believe this is a common problem that needs further looking into , especially at a cost of over $350.
Issue: when i put fuel into my 2014 jeep grand cherokee, whether i am pumping or whether it is on auto pump, the fuel spits back out. Even if you try holding the fuel pump lever so that only very minimal fuel is coming out, it continuously "stops"(like it should when the tank has become full) it's almost as if the fuel cannot go down into the vehicle, as the vehicle thinks after 3 seconds of pumping it is full and spits back out(usually all over my hands or clothes).
The contact owns a 2014 jeep grand cherokee. While refueling the vehicle, the nozzle would intermittently shut off after two to three gallons had been filled into the fuel tank. The vehicle was taken to the dealer where it was diagnosed that the fuel filler neck was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 40,000.
After normal gas fueling, car is stationary, fuel meter registers more gas in tank than physically possible. I filled up the tank and meter shows over 400 miles of fuel available. Typically it should be around 330 on a full tank. Also, while driving my mpg meter fluctuates rapidly from 7 mpg to 60 mpg. I see on jeep forums that this is a common problem with jeeps. Very upsetting considering all of the recalls already for this model jeep. Fuel gauge repair estimated at $1400 !! (dependable jeep - reseda, ca.)
There is a button on the inside of my jeep grand cherokee to open the fuel door and every time i hit this button the fuel door would make a sound like it was trying to open and it wouldn't. So i was unable to put gas in my car. I took it to my nearest dealership and they had to replace the fuel door housing. Parts and labor cost $448 with tax and it was a 3 1/2 hour job to do but i had to fix this in order to put fuel into my car.
Fuel pump failure at 1/4 tank of gas. Occurred while making a left out of a parking lot. Suddenly no forward propulsion of vehicle when pressing gas, in the middle of exiting the parking lot. Cleared the left turn with slow forward momentum and car shut off after maneuvering to side of the road. Car unable to start after that. Had it towed to the dealer. Dealer advised of secondary fuel pump failure, which assists when less than 1/4 tank of gas available. A search of forums indicates others having a similar problem.
I purchased a jeep grand cherokee limited edition from willie racine dealership in vermont.i have had constant issues fueling the vehicle.either the pump clicks off like the vehicle is full when it is empty or the pump does not click off when the vehicle is full.the first incident was the first fuel after purchase.the pump clicked off in the beginning of the fueling process.i attempted to position the nozzle a little different and restarted to fuel.when i did this the fuel came back out and covered my shoes and pants with fuel.i immediately let the sales person know i was having a problem that concerned me and he stated to try other pumps.trying other pumps did not work.i began the fueling process and the pump did not shut off when the vehicle was full.it resulted in gas splashing onto my face, eyes, body, and feet.in addition the vehicle was drenched in fuel.the service station had to shut down the pump and clean up the chemical spill.dealership had the jeep 7 days.i brought it back to them and asked them to do the first fill after the fix.the vehicle again overflowed all over.it creates strong fumes for days inside the vehicle.it is a major threat to my personal safety and health as well as to others if a fire starts.this is unacceptable.
The oil filter housing is cracked and it is a known issue with my vehicle.one morning there was a large amount of oil under my vehicle. At this time there are so many open issues with this defected partthat i am unable to get this partcause there are 5800 people in line before me waiting for this part. I am unsure where to start to have this recalled but i would like to move in the direction of having that done. Please help! i need to have this done? i read online that there was a possible petition started for this very issue.
We have a 2014 jeep grand cherokee ecodiesel 3.0 which is part of the overall class action lawsuit with the epa and carb.we went through the process, received the software update & remuneration for the loss in value on the vehicle from fca. Fca clearly indicated in its literature regarding the settlement that the performance, mileage, adblue/bluedef usage, etc. Would not be affected (see attached information showing the emissions software update) however, our experience has been quite the opposite as i understand is common place after the upgrade. Fca did not adequately represent the major performance changes that were to be expected by the emissions software update & downplayed any issues.the main issues that we have encountered since the update include:1.the check engine light coming on 3-4 times;2.a major and dangerous hesitation/lag of the vehicle when you start it & attempt to accelerate-especially when the vehicle has been sitting for a period of time.3.a highway mileage decrease from an average of 27-28mpg to 19-21mpg;4.significant increase in the use of blue-def;we have had to take the jeep in for service to check the check engine light several times & it is again in the shop yesterday/today for the same issues. At this point, we believe that fca did not correctly represent & repair the ecodiesel 3.0 engine in our jeep grand cherokee & as a result of the upgrade, our performance has greatly diminished and we have suffered with a non-performing vehicle.we ask that nhtsa lodge a formal complaint on our behalf and be made aware of the continuedissues with the vehicles & the misrepresentation of the performance issues.
The vehicle stalls while you are driving it, transmission light comes on. It says place in park to restart but sometimes takes forever and then it sputters. Sometimes when you turn the vehicle off you can still hear the fuel pump operating. This has happened several times now. I have a child and if anything happens- like getting ran over by oncoming traffic and either of us gets hurt- someone is going to pay dearly. It's not like jeep chrysler doesn't know about this problem. Please make them pull all of these vehicles off of the road before someone gets killed. Thank you! the last time it stalled was during my father's funeral..thanks jeep!!! it states the last time and miles...let me tell you, this isnt the only time!!
The vehicle stalled while crossing into a four lane highway.the vehicle would not re-start for over a minute all while disabled in oncoming traffic. The check engine line came on, the cluster display showed numerous warnings including service throttle control.
Fiat chrysler automobiles (fca) issued a recall for the ram 1500 ecodiesel, model year 2014-2019, for potential fires.their recall states that the emissions gas re-circulation (egr) cooler can develop cracks and there is risk of an engine fire and potential for injury resulting.fca goes on to state that injuries have occurred as a result of this particular engineering or manufacturing fault.my vehicle, the 2014 grand cherokee, was purchased with the optional 3.0l v6 turbodiesel engine, the "ecodiesel."this is the identical engine to the ram and possess the same egr and egr cooler, as well as the same intake manifold, which is where the fires have seemingly occurred.the jeep grand cherokees, model years 2014-2016,that utilize the optional ecodiesel engine were not named in the same recall, nor in any subsequent recalls from fca, and the risk of fire should be identical between the two vehicles.i am only assuming that the reason the grand cherokee was excluded, was because it was sold far less frequently with the ecodiesel engine option.if the ram 1500 was recalled for a fire and injury risk, the jeep grand cherokee that's powered by the same engine (and the same fire risk) should also be included under the same recall.it's concerning that a manufacturer admits significant health and safety risks due to a particular engine, but only includes one model that utilizes this engine.i do understand that this was a voluntary recall, but i believe that both vehicle models should be included under this recall, since it relates to the engine, not the specific vehicle utilizing it.
It appear def system and cat converter not properly designed vehicle in 3 times for same failure codep20ee all issues relate to emissions and sensors there's a pump and a screen or two but clogs crystallization are what cases vehicle to initiate a countdown timer til engine stops my vehicle in for repair now this is issue for diesel vehicles only i am also on jeep website or more so forums everyone seems to have this problem.
From a stop, right turn, accel towards planned speed of 60.at app. 50mph approaching guardrails then bridge the vehicle 'locks up' (no screeching brakes), thought 'trans' (previous unresolved problems), engine sputters, about to die, speed has dropped 30mph, (assume no brake lights).quick decision (rails 75'), get to shoulder.small shoulder, deep ditch with a steep downhill pitch to the river. Just as i was about to enact the decision the engine "roars" to life and hits 65mph before i can react and apply the brakes mid-bridge. The whole incident only took seconds, maybe 7 to 10.took it, once again, to blevins motors, potsdam ny and once again was told that their diagnostic computer saw no abnormalities. This time i asked for a print out of said report and was told there was no such thing as a 'print out'.i am a 100% disabled vet with a head injury and ptsd.this the salesman was notified of the first thing. I did not mention the ptsd as it had always been my problem and explosive anger was never present.the "injury" was after months of lies and 'dirty dealing' from the start that they finally 'beat a path' in my brain to the anger part.it led to many visits with my va psychologist, loss of friends as i seemed abnormally consumed with my ill-treatment by blevins, which i was, and total frustration that i had no recourse via the law because i could "blow" at the least slight.i have to a great degree put the 'ptsd' back in its box, but the damage to what was an already slowly slipping brain that i had accepted, it took a big hit damage wise.i no longer check e'mail.[xxx] day or night.thankyou!information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).ā€¯
My 2014 eco-diesel jeep grand cherokee had an emissions recall, i am the 2nd owner. I found out about the recall when my car wouldn't run at normal speed, often i had to do the regeneration fuel cleaning.i had often notice diesel fumes in the cab. I had the recall work done at gresham jeep. Soon after the check engine light came on. Oct 16 lithia jeep of portland worked on my jeep. I had been feeling ill for a while, burning eyes, exhausted & sick. Oct 28i became very ill while driving my jeep, i took my vehicle to lithia motors and ended up in the e.r. With carbon monoxide poisoning. Its been difficult getting lithia jeep to fix my vehicle.if this has anything to do with the recall or is another issue i want this reported. I hope no one else gets sick or dies from carbon monoxide poisoning
Oil filter housing assembly keeps breaking and leaking. Wont hold oil anymore. 3 times it has done it
After the emissions recall, my jeep has dangerous lag on acceleration. You press the gas pedal and there is a 3-5 second delay before anything happens. Very dangerous when pulling out of my driveway etc. Additionally the fuel economy has decreased substantially. Any help with this is greatly appreciated. Thanks,mike
On a cold start or after leaving the vehicle off for some time & try to crank it or start it back up, it cranks for a long period of time and does not start. It will not start until the second time of a start up almost if fuel was not getting delivered.
Having extended starting issues,sometimes car has to be turned off and then back on,have been to dealer 2 times,purge valve was replaced ,with no change in extended start.vehicle is stationary.dealer seemed to be more interested in selling us other services unrelated to extended start such as coolant flush and tires ,spark plugs alignements which have already been completed before visit,this car appears to be under recall r09 , but dealer does not seem to think it is
Can not fuel vehicle - nozzle keeps clicking off. We got stuck in gas station out off gas because of this on going problem. Never ending problem !
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving at 65 mph, the diesel exhaust filter full warning light illuminated and the vehicle decelerated to 40 mph. The vehicle was taken to fremont chrysler dodge jeep ram (39639 balentine dr, newark, ca 94560, (510) 656-8700) to be diagnosed. The contact was informed that the throttle body needed to be updated. The vehicle was repaired however, the failure recurred. The contact stated that the throttle body was updated four times. The manufacturer was not notified of the failure. The approximate failure mileage was 125,000.
I was driving on highway 26 west bound in oregon just outside of portland. My car has ecodiesel engine in it. I usually buy gas when it is about a quarter tank of fuel. I had about quarter tank of fuel and about 150 miles range left. I was on the left lane and traveling at about 60 mph. All the sudden my engine stopped instantly on the left lane of highway 26. All the cars behind me hit the brakes not to rear end me. My car's engine stopped and slowed down so quickly. It was scary. I tried to pull over to the right side of the highway. Once the car was parked, it said that battery saving mode. It would crank up but not start the engine. I called a mobile mechanic over. He checked the battery and alternator and said the battery is strong and no blown fuses whatsoever. He then went under the car and listen the fuel pump and said that it sounds very bad.he had beliefs that i had problems with my fuel system, maybe a broken fuel pump. He read the codes out of car computer and they all were related to the fuel systems. I started doing some online research and found out that jeep grand cherokees has a faulty design of fuel tanks and if the fuel goes below the quarter tank level. Then pump does not work properly. Upon reading this, i called a friend who brought me 5 gallons of diesel and we put the diesel inside the tank and the car started immediately. I drove it to a near by gas station and filed up the tank full. I think this car has some sort of faulty design of fuel pump. It will cause a fatal accident if it does not get corrected by the manufacturer as soon as possible. When the engine stopped suddenly, the car actually swerved around little bit. This incident could have ended fatally if i was not quick enough. I am writing this to let you gusy know about this flaw about grand cherokee ecodiesels 3.0 engines.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact was concerned that the air bag would deploy in his face. The vehicle burned oil continuously and there was blue fumes coming from the rear of the vehicle. In addition, the horn sounded and the hood latch failed. The dealer repaired the vehicle. The brake master cylinder protective plate was repaired under nhtsa campaign notification p67. The fuel door mechanism was fractured and the dealer repaired the vehicle. The dip stick was not replaced. A grinder was marked for a new factory dip stick. The contact also stated that the dealer placed too much oil in the vehicle. When the vehicle was new with less than 200 miles, the instrument cluster failed and the contact could not see how fast the vehicle was driving. The vehicle was taken to the dealer who diagnosed a short circuit in the sun visor wiring. The vehicle was repaired. The contact also stated that the locks unlocked on their own. When the button was pushed on the key fob to open the rear tailgate, it would not respond. The manufacturer was not notified. The approximate failure mileage was 11,351.
Evap leak small p0456 - dealership is unable to find issue.
After taking my new jeep into dealer because the "check engine" light came on, i was told that there were 16 stored codes but they could find no problem and the computer was reset.two days later the check engine light again came on.i took back to the dealership and was told "there is a leak in the fuel tube" we have to replace it but we will have to order the part; we don't have it in stock.i was told "it is safe to drive"...a leak in the fuel tube-what the heck is leaking-is safe.ok, but two trips to the dealer with less than 2,500 miles is a bit much.i have a 2006 jeep, same make/model that had 1st major repair (water pump) at 145,000 miles....so much for improved models.i am very concerned that this is a harbinger of future issues.
Vehicle overheated - manifold / egr had to be replaced due to severe soot build up.engine compartment was smoking and coolant empty when vehicle overheated.vehicle is a fire risk.*dt
I have a 2014 ecodiseal since i bought it has had problem after problem. I thought of i settled and had the emission update then it would get better but i was wrong my jeephas had issues after issue. Lag to no power. Check engine light after check engine light. I have had it in the shop numerous times. Jeep is no help at all. I've had to pay out of pocket each time to have it fixed. A different problem each time but the same issue that brought me in the first time. My jeep will not go over 35 mph at times. Sometimes the power is so bad that it will not go up a hill.
Vehicle cranks, but does not start.vehicles acts like it does not have gas while driving.it does not accelerate or decelerates while driving like it's about to stall.issues are similar to the 2013 jeep grand cherokee recall.
I have a 2014 jeep grand cherokee diesel.check engine light came on... Took to dealer.they flashed it . Check engine light came on again.this time the car gave me a warning that it would go into limp mode in 150 miles.took to dealer.it is parked they say its the pre-catalytic converter and it needs to be replaced.no time line on getting part or vehicle back.this limp mode is a major danger.the service manager said there were 46 "parked" jeeps waiting for the part.i regularly take my jeep into the outdoors i could be stranded if the jeep went into limp mode putting me in a dangerous situation.
The contact owns a 2014 jeep grand cherokee. While refueling the vehicle, the fuel filler neck came off while removing the fuel pump. The failure caused fuel to spill from the vehicle. The vehicle was not diagnosed or repaired. The manufacturer and dealer were not notified. The failure mileage was 80,000.
Vehicle is an eco-diesel model.engine check light came on and the vehicle abruptly lost power as we accelerated away from a stop light.initially the vehicle would not go over 20 mph.it gradually allowed us to get up to about 50 mph, but with noticeable vibration.then a notice displayed on the information center telling us to service the electronic speed control.took it in the next day and the dealer said we were driving with left foot on the brake and right foot on the accelerator causing the computer to be confused.same problem happened a second time a week later.this time it gained enough power to get us up to 40 mph and home.we then had it towed to the dealer. Not sure what they did to fix the problem but it has not happened since, however the engine check light has come on again 3 different times.each time the dealer says that they don't know what is causing the problem.the first two times the engine check light came on the dealer said it was ok to drive until they could schedule service.the third time we asked the dealer to contact jeep headquarters for technical support.corporate jeep said not to drive the vehcile with the engine light on, that it could cause serious problems.on-line research and discussion with other local owners of the same eco-diesel model suggest this is a systemic problem with potential safety issues.
Service def came on at 34,000 miles. Dealer said that the def was contaminated with crystals and the pump needed replaced. Refused to cover it under warranty due to contamination. Only peak blue def which meets iso 22241 has been used in the vehicle. Dealership then told us to drive the vehicle until the back ordered part was available. When queried about the vehicle going into "limp mode" they agreed it was a possibility. They would not provide a loaner vehicle until the part arrived and will not cover under warranty.there are hundreds of cases on jeep forums with the same issue.it is a safety issue if a dealer tells you to drive a vehicle they know will go into limp mode, especiallly on a freeway. We also have a 14 month old child and live in colorado, breaking down on the side of the road is not an option. The dealer does not return phone calls and chrysler customer care sided with the dealer and provided no assistance.
I have a 2014 jeep grand cherokee with a 3.0l ecodiesel engine that had the approved jeep v08 recalled installed.since having a certified technician install the v08 emissions recall, my vehicle has been back to the dealer repeatedly to have the following parts replaced:14 total fuel injectors, fuel lines (high and low pressure) from tank to engine replaced twice, fuel tank cleaned, def injector replaced,numerous sensors and the fuel pump replaced.each "fix" works for anywhere from 1 - 6 weeks before a light comes on again and the vehicle needs to be taken back to the dealer.each of these repairs has included additional charges that were required to be paid out of pocket.prior to the v08 emissions recall, i drove the vehicle over 100,000 miles without an issue.since the recall, driving habits have not changed, but miles per gallon have dropped 2-3 mpg.the dealer and jeep have also indicated that since the recall was installed, the vehicle must be driven differently compared to prior to the recall.according to the v08 recall notice, jeep promised the recall would not affect the way the vehicles drives and also would not affect mileage, which has been proven false.
The contact owns a 2014 jeep grand cherokee.the contact stated that while driving approximately 50 mph, the check engine warning light illuminated.the contact moved off the roadway and discovered an unknown hose hanging from the vehicle. The vehicle was taken to a authorized dealer, who stated that the diesel exhaust fluid injector needed to be replaced.the vehicle was not repaired.the manufacturer was notified of the failure.the approximate failure mileage was 4,500.
A serious safety problem when fill the suv with gas that can cause a fire with the suv & the filling station. Gas just flows out of the filling port before the nozzle shuts off. This has happen 3 times at different stations. Taken it to the dealer. Iā€™m not the only with this problem. A recall is needed!!
Engine shuddered and stopped while in park. Tried to restart, but would not start (electrical was fine).had it towed and fuel injector replaced. Drove for approximately 75 miles and acceleration ceased on busy highway at 70mph. When able to pull over and stop, would not go into park (even though shifter indicated that it was in park). Dashboard indicated that my speed was too high to shift (i do not recall the full message) and it began to roll backwards into traffic.i turned it off and it stopped rolling. Tow truck said he had difficulty putting it in neutral. Prior to failure to accelerate, there was a heavy rumbling sound when gas pedal pushed; then it sounded like small parts were falling off of the engine; then grinding sound but no acceleration. I saw a brief message about 4wheel drive, but was trying to get to safety, so i do not know what it said. I had a passenger and toddler in the car. Frightening!
The vehicle lost partial power while traveling on the highway at approximately 65mph and became difficult to control creating an extremely dangerous situation. There were no symptoms or other indicators prior to power loss. The vehicle is well maintained, 5-years old and has approximately 85,000 miles. Initial diagnosis by independent indicated the number 3 cylinder lost compression which should not have occurred on a vehicle in this good of condition but was a problem common in jeeps and chrysler is well aware of the problem. The vehicle was moved to jeep dealer for further diagnosis and repair.
Our dealership completed epa and carb emissions recall v08 for 3.0l diesel emissions on 20 may 2019.mileage out was 63,819. 200 miles later, we started the vehicle as normal.less than a mile later, as we started to accelerate onto the highway, the check engine light came on and our vehicle's information center displayed two separate diesel exhaust fluid (def) related warnings. The first saying def needed service/contact the dealership, while the second warning said we could not restart the vehicle after driving another 200 miles. We immediately found a safe spot to pull over and called the dealership. The acting service manager advised us that it was safe to drive the vehicle to the dealership as long as there were no obvious performance issues.he said it was probably emission related, that we would be ok if we didn't drive over 200 miles.he said going over 200 miles might abruptly put the vehicle into a "limp mode"!we were 150 miles away from the dealership but the vehicle was otherwise operating normally, so we took the service manager's advice and drove to the dealership.our jeep is an off-road, trail-rated, go anywhere vehicle designed to be used out in the wilderness/national parks as well as on the highway.it is an unacceptable safety hazard for the vehicle's computer to have control over starting because of an emission violation/problem. Especially when in a remote location where a reliable vehicle is paramount to safety. Moreover, there is significant potential for a serious crash if the vehicle abruptly goes into a "limp mode" either out on the highway or at a stop light.to date, our dealership has not found a solution to the check engine light nor the def warnings.they are keeping our vehicle and working with fiat/chrysler automotive (fca) representatives and engineers on a solution.
On friday, october 31, 2014, less than one week after taking delivery of the car (it was new),i was unable to pump gasoline into the fuel tank.attempts to pump gas directly from pumps at a couple different gas stations (and one time attempting to use the "funnel" provided for filling from a gas can) resulted in the fuel filler neck backing up, dumping fuel on the side of the car and my hand.my car dealer has informed me that they intend to replace the fuel tank to resolve the problem.. The automobile has a cap-less gas filler system.the car was delivered new with a full tank of gas so it appears to have developed the problem after delivery.
Several months ago all power on my jepp cut off as i was driving on a 55 mph two lane road.i was able to pull off to the side of the road and re-start the vehicle.i took the vehicle to the jeep dealer and they did a "computer upgrade" which they said resolved the issue.since that time the vehicle has operated correctly. I 'm currently on a road trip from punta gorda, fl to panama city, fl - some 500 miles from my home.over the past two days, the vehicle has completely lost post five times while in motion, which is extremely dangerous when traveling on i-75 at 70 mph.i called the local jeep dealership in panama city, and they indicated they were unable to assist me because they already had several cars sitting on their lot (that drivers would not operate) because of the same issue.there are currently no replacement parts available.they would not authorize a rental car, nor had any timeframe available for resolution of this issue.i am currently in the position of being 500 miles from home, while i am scheduled to assist with placing an elderly aunt and and uncle in an assisted living facility on wednesday.i called the jeep customer care line, and they said they would assign a "case manager" to look at my situation, but i have received no response from them thus far.it should be noted that this is the sixth recall that i received on a vehicle that is less than four years old.the consumer stated the vehicle was repaired.
On separate occasions vehicle had issue shifting from 1st to 2nd gear lurching forward even when at a stop and my foot was on the break. The vehicle also had three issues with the def sensors which were worked on or replaced three separate times. Since the last fixed was just done on or approximately around february 1st , i will be waiting to see if the issue continues.the latest issue is has something to do with the catalyst. It's having an issue sensing that the vehicle is creating enough heat to burn off by product. It is slated to be replaced within two weeks. I have been notifying jeep about all of these problems. I have a case manager working on the problems. I have read several sites that show there is an issue with an exposed def sensor which jeep is notacknowledging.it is the new eco-diesel engine.
Car completely shut off while drivingon a busy street without warning. Dearlership says nothing is wrong with it and wait for the car to shut off on a regular basis. Then maybe they will be able to pin point the issue. This is the second issue with the car on 7/31/2015 car shut off while driving on a busy street without warning. Turns out the fuel pump went bad.
Two occurrences of catastrophic engine failure leaving me stranded on highway fearing for my life. First event dealer had jeep for 5 months to "replace motor" i had to contact them several times after getting it back to obtain documentation and was told original warranty of 100k miles would be renewed. Recent second occurrence at 60k miles on new motor dealership has now had vehicle for over 2 months. Now trying to charge me for high pressure diesel pump they replaced, car still not running. Plan to replace all valves, will it run? initially it had shown so many codes they couldn't determine why the car failed. Nhtsa has over 130 complaints on this motor. Jeep fiat chrysler awaiting govt. To sign off on emissions scandal settlement that will allow them to not have to buy back this vehicle, unlike volkswagen who did the right thing for same issue and bought back. Unlike volkswagen this vehicle has multiple documented defects and safety issues. I am being stonewalled by jeep for resolution. Since my purchase of this jeep in 10/2014 it has been in for repairs unrelated to normal use more times than i can count, over 7 months in shop while i am paying on it without being able to use it. I purchased this vehicle for reliability, it has failed that test over time. They could again replace the motor and i do not want the vehicle back, i will not again risk being stranded on the highway, engine nearly on fire after shaking, knocking, rocking, and smoking not able to turn off until it dies. I refuse to resell it to some unknowing unsuspecting person that will end up with a lemon if the dealer gets it running. This jeep needs to be recalled immediately before someone loses their life! jeep and the dealer service departments need to be made to stop defrauding consumers and making millions on a defective lemon. I have never had so many issues with a vehicle in my life. Help!!!
I was sitting at a traffic light waiting for the light to turn green so i could turn, when i smelled gas. I thought it was from outside the vehicle as when i opened my window i could smell it outside. After i made the turn, i was stopped at the next traffic light when the vehicle stalled out. I tried to start the vehicle but it would not start and an intense smell of gasoline filled the cabin of the vehicle. When i exited the vehicle i looked underneath the vehicle and noticed that gasoline was pouring out the bottom of the vehicle in a steady stream and appeared to be dripping from other parts of the underside. I promptly turned of the vehicle and backed away from the vehicle for fear that a fire was a real possibility. The vehicle was eventually towed to a jeep dealership which found that the "traced to fuel line broken from intake manifold."i do not recall the vehicle having hit anything or run over anything that might have cause any damage to the underside of the vehicle or the fuel line.
The oil cooler filer housing is leaking, the part is on back order for up to two months, with over 50,000 vehicles in the country needing the same part replaced. Without that part replaced, it could cause extensive engine damage.
When car is in motion, car runs rough, hesitates, sometimes brakes are slow to react. When stationary circuits short for remote start, outlets and operating back lift. P0013 code is on this vehicle.this vehicle is demonstrating the same functions as those other jeep vehicles that were recalled.
Vehicle was in motion, traveling west. Vehicle was being driven at normal interstate speeds. Vehicle began to make a slight jarring sound along with a thumping feeling, as if driving along the knock strips. This was consistently occurring every 7 seconds or so, as if a tire was shredded. Vehicle began to accelerate along with traffic flow. Engine light began illuminating. Engine began to feel lethargic. All digital gauges were indicating normal temps and pressure. No tire warnings. Vehicle began to exhibit smoke smell in vents. Vehicle became harder to accelerate to attempt to alleviate issue, as if stuck in between gears. Vehicle became harder to control. Switched from left lane to far right to reduce speed. Vehicle became more lethargic. As vehicle proceeded up exit ramp to leave interstate, transmission automatically went into neutral. Vehicle was able to coast into gas station parking lot. Vehicle was shut off. Raised hood, and there was a smell similar to rotten eggs, like a natural gas smell. No obvious damage as if it was physical. No belts or hoses appeared loose or hanging. No fluids were visibly leaving engine. No smoke or steam. Attempted to restart vehicle after several minutes to cool engine due to hotter temperatures. Vehicle has push button starter. Vehicle would not start for roughly 15 seconds with brake pedal depressed. Vehicle sounded like it was straining to start. Roadside assistance was notified. Upon arrival, tow truck operator had extreme difficulty starting vehicle. Vehicle had to be forced onto tow truck using cable release in center console. Electrical systems functioned fine. No damage to body or underside upon examination of good samaritans and tow truck operator. Vehicle has roughly 74,xxx miles, of which roughly 45,000 are highway mileage. Vehicle is maintained regularly for oil changes and has had tires rotated and balanced.
Fuel delivery system (notably tank filler and related emissions equipment) poorly designed to fail just after california 50k mileage warranty. Dealer wants $800 to fix a problem the mfg. Designed. Alternator recall-with no related parts to repair-driving and waiting for the vehicle to erupt into a ball of fire is unacceptable. What components are being installed on 2018 models? why can't those parts be installed on my 2014? i am being prejudiced against, as i cannot legally (thanks to ab 217) trade the vehicle in, as no dealer can resell it with an open safety recall!! i need to get another car-but i can't!!!!
The jeep grand cherokee overland (may be other models) has a feature identified as eco.it is actually a dash button that must be manually overridden each time the car is started.the function is (i suppose) a fuel saving mode, however myself and many others in the jeep blogs have a serious issue in that the car reacts in a sluggish mode when pulling into traffic and shifts in a manner not normally associated with smooth driving as the shift points are changed from what one would consider normal.it appears to inject more air, less fuel into the firing process producing the sluggish driving experience.i and others have sought relief from this ( opt out function) from dealers, to no avail.many drivers, as have i,have express fear of a potential collision when this feature is engaged.there appears to be a disconnect between the epa, seeking improved economy and the highway safety board seeking to reduce accidents. At the very least this feature should be modified to be an "opt in" feature to be possibly utilized in highway conditions not in stop and go and merging traffic.
Every time i fill up my gas tank my vehicle will stall out. This has been going on for months now. I took it to the dealership and they are telling me this was a known error and chryster has made modifications to the gas tank/vaper lock but i am responsible for the $1600 it will cost to fix it. If this is a known defect, then it should be covered under a recall.
When stopped and parked at the local gas station the plastic fuel filler cap broke off during fueling causing the gas nozzle to fall out. Now check engine light is on. Jeep has since corrected this plastic part on newer models with metal. Cost of part alone is $650.00
My jeep only has 41000 miles on it. The check engine light is on so there for i cant even get a va.inspection on it. The remote start will not work as long as check engine light is on. I had it checked and was told it was the fuel neck was leaking air and lost its seal. Just the part to fix it cost around $ 500.00 plus the labor at $250.00 this is a new idea from jeep not to have a gas cap for the fuel neck. I think this should be a recall by jeep since their new idea does not work. 2014 was the first year that jeep dosn't have a gas cap. Just think, i invested $42000.00 in my jeep with only 41000 miles on it and i cant get a va. Inspection sticker on it without spending another $750.00 on it, just because their new idea doesn't work. I hope you can help me with this problem. Thank you.
The vehicle stalled for no reason.it took multiple attempts (approx 10 times) to restart the vehicle.it would start and i could drive 40-50 yards and would stall again.multiple lights came on such as vehicle in gear (it wasn't), etc.once it did restart and i was able to drive to the dealer the check engine light stayed on.the vehicle has done this twice now without cause (i have only had the vehicle for 4 weeks).the jeep dealership kept the vehicle for a couple days.they were finally able to reset the codes and did a software update.i found out a crank sensor had been replaced before i purchased the vehicle.they said they could not guaranty it would not happen again and to check back in the near future as additional software updates may become available.
Pressed on gas pedal to go across intersection and car did not go, then all of a sudden the car lunged out into traffic and hit two other cars in the intersection.
The vehicle, a jeep gc with v6 turbo diesel, just died while on the freeway and had to be towed. We tried to start it about 10 times over the next 36 hours without success. Then it did start and drove ok for about an hour and a half on the highway and then died immediately while driving 75 mph. It was towed to a chrysler dealer where they said they replaced the fuel pump.
Vehicle stationary at gas station, using gasoline 87 octane and filling vehicle, after about 8 gallons fuel spits out of filler neck and pump stops, i have to slowly and repeatedly squeeze pump to get tank to fill.had the same problem with my 2008 jeep wrangler a few years back. When fuel spits out of filler it spits on me and the ground potentially causing fire hazard and definitely bad for the environment.
When i went to the gas station on rt. 130 in burlington, the attendant told me my gas cap was broken. I didn't quite understand and thought he meant the gas door since it is sometimes hard to get open. I check this morning to see what he meant and my gas cap was laying in the behind the gas door. I have a capless system. No need to twist. I don't know how it broke. I can only say the attendance told me it was broken before he filled up my tank.
The contact owns a 2014 jeep grand cherokee. The contact stated that the capless fuel tank leaked fuel from the nozzle and the check engine indicator illuminated. The vehicle was taken to an independent mechanic who diagnosed that the seal needed to be replaced. The failure was not remedied. The manufacturer was made aware of the failure and stated that there was no recall. The failure mileage was approximately 80,000.
Vehicle overheated and spewed all coolant.several dealer visits, replaced egr, manifold, cylinder heads, hoses, thermostat etc.one occasion fuel was dripping into the engine compartment after repair and the engine compartment was smoking.another occasion the manifold was smoking.it's only a matter of time before one catches fire.these are suvs used to haul families.
The air bag in the driver side headrest went off and the headrest is unable to reset. The def line and injectors went bad and i cannot drive my vehicle.
My vehicle has a long crank but will not turn over. Stuck numerous times. The dealer said they can't find the problem but i see online that earlier models were recalled for the same problem. It was said a faulty fuel pump relay. Am wondering if this is the same problem.
The right side cylinder head required to be replaced and oil pump.
As approaching an intersection i began to coast and place my foot on the brake.at the time i started to brake, the vehicle surged forward for 1 second.as i came closer to a stop, the vehicle surged again at which point i had to "stand" on the brake pedal to prevent me and my family from rear-ending a vehicle and going into a busy intersection.
My jeep grand cherokee 2014, was driving perfectly until 3 days ago when went to the mall and parked my car in the mall parking lot ( vehicle was stationary), when returned to my car gas was dripping from underneath my car drivers side and my car did not start and engine light turned on, car had to get towed to a body shop for repair. 3 days later car is still not safe to drive because it is still dripping gas, this never happened before. I found online other jeep grand cherokee owners had similar problems. Please investigate it's a safety issue.
Egr failure, egr is the same that is in the rams that has been recall for more than two years. Parts are not available for the jeeps, but are the same egrs that go on the rams.egr is failing on these vehicles are creating engine fires with no warning
Vehicle failed suddenly while turning in the middle of a busy intersection (city driving). Vehicle systems reported electronic throttle module failure, electronic barking system failure, airbag system failure, vehicle sensor failure all simultaneously. Check engine light turned on.
The contact owns a 2014 jeep grand cherokee. While driving at unknown speeds, the vehicle lost power without warning and failed to shift out of gear. Also, the windshield wipers activated without warning. The vehicle was taken to a local dealer (gator chrysler dodge jeep, 840 s harbor city, melbourne, fl 32901) where it was diagnosed that the valve needed to be replaced and the system reset. The vehicle was repaired, but the failure recurred. While driving, the vehicle was stuck in gear and made an abnormal grinding noise. The vehicle was taken to simmons rockwell dodge chrysler jeep (7329 hammonsport rd, bath, ny 14810) where it was diagnosed that the alternator needed to be replaced. The vehicle was repaired, but the failure recurred. Again, the vehicle failed to shift out of gear and the interior lights blinked. The vehicle was taken to vero beach chrysler jeep dodge (855 s us highway 1, vero beach, fl 32962). The vehicle was not diagnosed or repaired. The manufacturer was notified and opened case number: 32752611 with heather at 844-378-0573, ext 89379. The vin was unknown. The failure mileage was 62,000.
The contact owns a 2014 jeep grand cherokee. The contact stated that the driver's side dome light failed to turn-off when the button was activated. The vehicle was taken to an independent mechanic where it was diagnosed with needing the body control module to be replaced. The vehicle was not repaired. The manufacturer was informed of failure and informed the contact that the vehicle was not under recall. The failure mileage was approximately 82,000.
The contact owns a 2014 jeep grand cherokee. The contact stated that nhtsa campaign number: 14v643000 (air bags, seat belts) and nhtsa campaign number: 14v634000 (electrical system) exceeded a reasonable amount of time for repair. The dealer stated that the parts needed were not available. The manufacturer was not made aware of the delay. The contact had not experienced the failures, but stated that all of the interior and exterior lighting intermittently failed. The vehicle was taken to the dealer. The dealer was unable to diagnose the failure. The manufacturer was not notified. The vehicle was not repaired. The failure mileage was 10,000.
When getting out of the vehicle i lock the door from the inside , when walking away the car will unlock.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact was concerned that the air bag would deploy in his face. The vehicle burned oil continuously and there was blue fumes coming from the rear of the vehicle. In addition, the horn sounded and the hood latch failed. The dealer repaired the vehicle. The brake master cylinder protective plate was repaired under nhtsa campaign notification p67. The fuel door mechanism was fractured and the dealer repaired the vehicle. The dip stick was not replaced. A grinder was marked for a new factory dip stick. The contact also stated that the dealer placed too much oil in the vehicle. When the vehicle was new with less than 200 miles, the instrument cluster failed and the contact could not see how fast the vehicle was driving. The vehicle was taken to the dealer who diagnosed a short circuit in the sun visor wiring. The vehicle was repaired. The contact also stated that the locks unlocked on their own. When the button was pushed on the key fob to open the rear tailgate, it would not respond. The manufacturer was not notified. The approximate failure mileage was 11,351.
The contact owns a 2014 jeep grand cherokee. After parking in the driveway and exiting the vehicle, it rolled in reverse. The driver side door was impacted and pushed towards the driver side fender when the failure occurred. The contact was able to quickly enter the vehicle to place the gear in park and apply the parking brake. The vehicle was not inspected and diagnosed to determine the cause of the failure. A repair center estimate was received from a repair shop concerning the damages. The vehicle was later included in nhtsa campaign number: 16v240000 (power train). The manufacturer was not notified. The approximate failure mileage was 29,000. Parts distribution disconnect.
The contact owns a 2014 jeep grand cherokee. The contact stated that after placing the gear in park and attempting to exit the vehicle with the driver door open, the vehicle rolled away independently. The contact chased after the vehicle and jumped in the driver seat to stop the vehicle. The vehicle was not diagnosed nor repaired. The contact was aware of nhtsa action number: ea16002 (power train). The manufacturer was not notified of the failure. The approximate failure mileage was 34,000. The vin was not provided. Updated 04/07/16*ljupdated 04/14/16.....updated 06/15/16
The contact owns a 2014 jeep grand cherokee. While placing the gear shift into park, the gear shift became inoperable without warning. The vehicle was taken to a dealer where the cause of the failure was not determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,000.
No contact from dealer to repair defect from s27 recall.
I am having an issue with the jeep shifting into gear.the vehicle shifts really hard from 3rd to 4th gear.at times causes the check engine light to come on and stay on for a day or two.this has been happening more often.i had in the shop in spring when it started doing it but nothing could be found wrong with it.i just cant afford keep taking to dealership to have a diagnostic done on each time.
Service shifter warning comes on every time i start my jeep and then goes away. This is a known issue that many jeep owners have complained about. It is also very expensive to fix if no longer under warranty. I was told by my dealership this was not covered under my warranty and quoted $1400 to fix it. This should be jeep's responsibility as it is a hazard when this warning appears while driving. Please look into this problem there are so many complaints listed online for this. There are over 170 complaints that i have seen.
The contact owns a 2014 jeep grand cherokee. After shifting into park, the vehicle started to roll backwards without warning. The contact was able to engage the brakes to stop the vehicle. The failure recurred several times. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 28,000.
I had reached into the storage and outlet trey in the center counsel while going down the highway. My jacket sleeve apparently hit the gear shift and bumped it into neutral. When i realize what was happening i had to apply the brake and push the button on the gear shifter to return it to drive. I reach in this storage tray many time a day and have had this happen before, just not going 70 mph on a highway. If this stick is highly programmable, why can it not be programed to require me to push the gear shift button to change from drive to neutral?? this is dangerous and distracting when driving. Their is not much room for your arm to reach over the shifter to retrieve items in the trey.
When driving on the highway at 60 mph the vehicle made a popping sound and shifted into neutral. There were no warning lights prior to the incident.the vehicle has 64,000 miles and suffered complete transmission failure.
Electronic shifter does not properly select gear and/or provide tactile feedback regarding which gear has been selected. I have almost left the vehicle while it was still in drive mode thinking it was in park. I feel this is a huge safety concern and warrants a recall.
I've had the dealer check the transmission a few times since the purchase 3/2014, mostly due to the transmission giving you a kick in the butt-so to speak, if you have slowed down, but not stopped in traffic, and then start to accelerate to regain some speed. That still occurs on occasion. But the newest issue is that while pulling into my garage to park within the last 2 weeks, i've slowed vehicle to place in "park" and it seems to give a very small, almost gentle lurch forward. It's not enough to hit anything but you van definitely feel it when this happens.thankfully i haven't hit anything in the front of my garage-yet. I am at around the speed of 1 or 2 mphwhen this has happened the last 2 times. I'm now monitoring the dash to see if this is the consistent speed mph if it occurs again. Car is due in for maintenance soon and will have both issues checked out.
El vehculo estaba en marcha y encendi el check engine y se puso en neutral solo y no corra hacia alante,luego tambin encendieron ms luces de tablero y un cartel que dice service shifter.esto paso en un semforo de una calle secundaria *dt
Hello, my vehicle has had a number of recalls for emissions and drive train. Due the number of modifications by jeep, my vehicle's performance has been negatively affected to a point that sometimes it is dangerous to drive. Every software update results in lower mileage and sluggish performance.now jeep is slow rolling egr recall and letting a dangerous situation to develop.
Recall s27/nhtsa 16v-240our jeep grand cherokee was damaged in a rollaway accident on may 20, 2016 for the specific issue related to this recall.my wife thought the car was in park and got out of the vehicle.the vehicle then proceeded to roll down the street and into the woods.the insurance estimate for damage was $7,000. Lucky no one was injured or killed.i contacted fca and they sent out a special investigator to look at the car.i just received a letter from fca saying that nothing was wrong with the car. I have tried to reach out to the person who sent the letter and can not get a return call.
Jeep randomly stalls driving on freeway and/or jerks when downshifting. Vehicle also downshifts hard from 8th to 6th gear, all other gear shifts are fine. While driving at 60 mph vehicle stalled when accelerating to speed up. Vehicle attempted to downshift from 8th gear when stall occurred. Once vehicle was stopped it started back up without issue to destination. It has chugged 5 separate times when downshifting on freeway in the 7 weeks of owning car, this time it completely died. No check engine light or other indications of engine/transmission failure. No failures recorded to onboard computer. Gas tank 3/4, outside temp 38, oil temp 180, transmission temp 140; normal accessories on including lights, radio, heater, seat warmer low. All recalls up to date including campaign uc1.
Engine shuddered and stopped while in park. Tried to restart, but would not start (electrical was fine).had it towed and fuel injector replaced. Drove for approximately 75 miles and acceleration ceased on busy highway at 70mph. When able to pull over and stop, would not go into park (even though shifter indicated that it was in park). Dashboard indicated that my speed was too high to shift (i do not recall the full message) and it began to roll backwards into traffic.i turned it off and it stopped rolling. Tow truck said he had difficulty putting it in neutral. Prior to failure to accelerate, there was a heavy rumbling sound when gas pedal pushed; then it sounded like small parts were falling off of the engine; then grinding sound but no acceleration. I saw a brief message about 4wheel drive, but was trying to get to safety, so i do not know what it said. I had a passenger and toddler in the car. Frightening!
This has to do with the electronic shifter that has been in the news lately.i have read that, finally, chrysler is addressing this problem.the solution they have come up with, to put the car in park if the driver's door is opened, does not suffice to fix this issue.here is why:i have had the situation, where i pull my car into my garage which is on a slight incline.my kids jump out of the car, and walk around the back to get into the house.as is often the case, i have a few things to gather up, so i am not as quick to exit the car as they are.kids are behind the car and i take my foot off the brake and the car starts rolling backward while the kids are behind it.it is only by extreme luck that i did not kill both my children.i would like to add, that even though i am painfully aware of the situation with the shifter, and i am extremely diligent, you can become distracted and forget.for the record, i have sent messages to chrysler (specifically, when they sent their customer satisfaction survey after i first received the car) that mentions this as a problem.i have brought it to the dealer's attention.no response.this is a big problem.the second i read about that young man getting killed in la i said to my son that i would guarantee he was driving a jeep.i have been saying someone was going to get killed for nearly two years, and now someone has.and, i would be willing to bet there are others who just didn't realize why or what happened to them.please require them to make a better fix and to call each and every jeep owner and verbally describe this issue.there are people who don't read their mail, who do not speak english etc. Their fix is not going to alleviate this problem.thank you.
At around 1200 miles, i noticed grease on the driver side wheel. After looking underneath the vehicle i saw that the drivers side axle boot clamp has failed, resulting in the boot coming off the axle and spraying axle grease all over the wheel, suspension and brakes.
Observed grease splattered on the inside of both front wheels.took vehicle to the dealership where they determined the car needed to have its axles replaced.believe both cv boots failed spilling grease onto wheels and axles.
Purchased brand new jeep grand cherokee overland 4x4 with a 03/14 build date on may 26, 2014.on may 30th, 2014.....5 days later......noticed an excessive amount of grease on the inside of both front rims.after researching the issue, came across a blog on jeepforum.com that described and provided pictures of others with same build date that had experienced the same problem.notified jeep customer care hotline of the issue and they claimed to have no knowledge of issue.took vehicle to dealership it was purchased from and they diagnosed the issue as a loose clamp on the front cv driveshaft axles.both sides had to be replaced.dealership claimed to be unaware of the issue affecting a larger number of jeep and dodge owners.how many individuals need to die/be hurt for a recall to be issued for this factory defect?http://www.jeepforum.com/forum/f309/factory-defect-warning-grease-front-wheels-3-14-build-date-2352729/index18.html.
Making sure the truck is in park is dififcullt to determine.putting the truck into park or into drive is also difficult.have had it happen 3 times to me,thought the jeep was in park exited the vechicle and it was still in drive mode and started rolling forward!
The contact owns a 2014 jeep grand cherokee. After placing the vehicle into the park position and attempting to exit, the vehicle independently rolled back and crashed into a telephone pole. The air bags did not deploy. A police report was not filed and no injuries were sustained. The vehicle was taken to the dealer where it was diagnosed that the transmission shifter mechanism failed. The vehicle was not repaired. The contact mentioned that the front driver side door was destroyed. The manufacturer was made aware of the failure. The failure mileage was 8,944.
At 1:00am in the morning of april 3rd, our jeep grand cherokee slipped out of park and rolled backwards thru our garage. Brought the jeep to the dealer the next day. After 5 days they talk to chrysler and informed us they had found no problems.on december 25th at around 9:00am the jeep was again on a hill. With the jeep running and in park, it came out of park again. This time it rolled about 50ft down into a tree, causing over $ 3,000 in damages. (no air bags went off) on december 26th the jeep was towed down to the dealership, to this day it still sits. (january 28th) chrysler ordered an inspection of the jeep, and on january 16th sent us a letter stating "we are not led to believe that the incident was do to a manufacturing responsibility". At this time we feel the vehicle has a major safety hazard with the transmission.....updated 04/25/16updated 9/20/2017
I was changing out my brake pads, a fairly common procedure, when i noticed there was oil dripping from my chassis shield i have. Turns out i have a problem with the engine oil filter/oil cooler assembly. Apparently, you have received complaints in the past for this issue.from what i have read online, this is a very common problem that is affecting the majority of chrysler's make and models of vehicles that use this assembly. This is not confined to jeep vehicles only. The assembly itself is made out of plastic and is seated right on top of the engine block. The seal is kept by 3 or 4 o-rings that warp when exposed to the heat of the engine and then leak oil into the exterior valley that is created by the piston cavities. This is a big risk of engine oil flame up and total destruction of the engine. From what i have read, the valley in the engine can hold onto about 2 quarts of oil before it starts to leak and is noticeable. This is a danger for drivers that don't know they are running low on oil and their engines could seize up as a result. Now i know why my car had just shy of 5 quarts of oil in it when i changed the oil and my car holds 6 quarts to just be in the safe zone on my dipstick.i ask you to please launch an investigation on the substandard design of this part. I have included the websites i have been reading about this below:https://www.jeepcherokeeclub.com/threads/oil-filter-housing-leak.237208/https://dodgeforum.com/forum/jeeps/374968-serious-oil-leak-issue-2014-3-6l-3-2l-pentastar.htmlhttp://www.carproblemzoo.com/jeep/grandcherokee/engine-oil-leaking-problems.php
Emergency light stating "service electronic throttle control "that caused engine light to come on.these electronic warnings cause vehicle to go limp and unable to drive or move causing severe danger on the road when vehicle just shuts down.it is a software issue and requires software flush and update,this issue is so common, dealership knew what i was going to say before i even said it.recall needed to prevent a wreck and fix before issue shuts down vehicle,and should be recalled to prevent owner's financial repair for a software glitch needing updated by car maker.
I have been going down the road 3 different times at a normal speed 55 and it down shifts to a lower gear on its own.the only way i can get it out is to make a complete stop and put it in neutral or cut the vehicle off and restart. I have put very few miles on this jeep since i purchased it. This happened the last time i drove it and almost caused an accident. This happens just going down the main roads andi amgetting afraid to drive it. I have not drove it agian because i am afraid of causing an accident.
Failed engine oil filter adapter/cooler on a 2014 jeep grand cherokee 3.5 liter v6. Has only 52,000 miles. Mechanic found a crack that caused massive oil leak. Cost to replace : $1,500.
Electronic transmission shifter is difficult to use. I have owned this vehicle for 3 weeks and have already unintentionally had my vehicle roll from a stopped position. In an attempt to place the vehicle in "park" from "drive," the vehicle was accidentally shifted into "reverse" due to poor operator friendliness compared to traditional shifters. Shifting the vehicle from "neutral" has also not registered correctly on occasions due to prerequisites to shift out of that gear (foot on brake and button held down). The shifter release button has very poor feedback and is difficult to use as well.
The contact owns a 2014 jeep grand cherokee. While the vehicle was parked, there was puddle of fluid under the vehicle. The vehicle was taken to the dealer where it was diagnosed that the condenser leaked. The condenser, air conditioner, and transmission fluid needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 83,000.
When accelerating, the engine always hesitates for several seconds, then surges forward.this condition creates a safety issue during passing, merging into oncoming traffic, evasive maneuvers, etc.this problem has existed since new, and has not improved.bergey chrysler, jeep service dept. Has informed me that the hesitation while accelerating "operates as designed", and cannot be repaired.
The acceleration sometimes doesn't slow down even when you brake. I almost crashed onto another car
The oil filter housing on this car is cracked, leading to a oil leak and pooling problem which is a significant fire hazard issue to the passengers. This happens while driving and when the car is stationary causing a pool of oil to collect in car and drip on floor. This is a known problem - nhtsa has recorded a number of complaints from users (e.g. Id 11244788,11230350, 11193883 etc.). The company has also issued a service bulletin: sb-10058301-5939. 'parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'
The contact owns a 2014 jeep grand cherokee. While the vehicle was in neutral at a car wash, the contact released the brake pedal and opened the door. Independently, the gear shifter shifted from neutral to park. The vehicle was previously repaired per nhtsa campaign number: 16v240000 (power train). The manufacturer was made aware of the failure. The approximate failure mileage was 29,000.
This vehicle has allegedly been repaired by the dealership on friday for the same issue i had today. Vehicle keeps jumping out of drive and goes into neutral. This is a big safety issue. While i was trying to turn left the vehicle jumped into neutral leaving me to face traffic coming towards me. I had topress the brake pedal then put the vehicle back into drive to pull away. Thank god i was only traveling at a low speed and the other vehicles had time to slow down before hitting me. Either jeep /chrysler or my dealership is lying when they say the vehicle had been fixed!
As of yesterday i have had my 2014 grand cherokee for 1 year. I bought it with 6 miles on it brand new. Since then i have been back to the dealer 16 times for numerous issues. 4 of which was related to the faulty transmission. There were 3 flash updates for the transmission and none of the addressed he problem. The rough shifting, jerking of the vehicle and extremely high running rpm's must be doing further damage to the power train. There is no smooth shifting from 1-2-3 nor is there from 3-2-1. Getting on and off the highway is always interesting. Trying to get on the highway the vehicle feels bogged down and takes some time to shift to the next gear. You are giving it gas and it just is stuck in 3-4 or 5th gear and you are putting on the highway trying to get on and then out of no where the transmission unleashes and the car just takes off. Getting off the highway on an exit ramp any time of slow down (fast or gradually) the car just whines and the rpm's are way in the red, since the transmission will not downshift properly. Again brought it to the dealer that sold it to me for all the flash updates and another visit to say it is still not operating properly and they told me to run it in sport mode or turn off the eco button. Well what good is giving you the option for a eco button and can't even use it....not to mention it really doesn't address the underlining problem with the faulty transmission. Very frustrated with he car, jeep and the dealer due to their lack of support. This is a well known issue on this new released vehicle and no one wants to fix it until someone unfortunately gets hurt from faulty operation of the power train. I now have about 10,000 miles and still like from day one i am having all the same transmission problems.
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving the vehicle with the transmission in the drive position, the shift indicator malfunctioned with several positions on the shift indicator illuminated. After stopping and restarting the vehicle, the failure was corrected. The failure recurred on several occasions. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 100,000. The vin was not available.
Inspected front wheels noticing grease on the inside of rims.upon further inspection, found defective cv joint boots causing grease to be spread all over inside of both front wheels.
When placing the shifter into park from the drive position it will at times hang at either the neutral or reverse setting even though the shift handle was pushed far forward to engage park.sometimes to separate attempts are needed to cycle the transmission to park.i have experienced times when the vehicle will roll backward slowly while in n or aggressively while in reverse.extraordinary care must be exercised to insure safety. This is the worst shifter i have ever dealt with in 45 years of car ownership.
As of yesterday i have had my 2014 grand cherokee for 1 year.i bought it with 6 miles on it brand new.since then i have been back to the dealer 16 times for numerous issues.4 of which was related to the faulty transmission.there were 3 flash updates for the transmission and none of the addressed he problem.the rough shifting, jerking of the vehicle and extremely high running rpm's must be doing further damage to the power train.there is no smooth shifting from 1-2-3 nor is there from 3-2-1.getting on and off the highway is always interesting.trying to get on the highway the vehicle feels bogged down and takes some time to shift to the next gear.you are giving it gas and it just is stuck in 3-4 or 5th gear and you are putting on the highway trying to get on and then out of no where the transmission unleashes and the car just takes off.getting off the highway on an exit ramp any time of slow down (fast or gradually) the car just whines and the rpm's are way in the red, since the transmission will not downshift properly.again brought it to the dealer that sold it to me for all the flash updates and another visit to say it is still not operating properly and they told me to run it in sport mode or turn off the eco button.well what good is giving you the option for a eco button and can't even use it....not to mention it really doesn't address the underlining problem with the faulty transmission.very frustrated with he car, jeep and the dealer due to their lack of support.this is a well known issue on this new released vehicle and no one wants to fix it until someone unfortunately gets hurt from faulty operation of the power train.i now haveabout 10,000 miles and still like from day one i am having all the same transmission problems.
The contact owns a 2014 jeep grand cherokee. While driving approximately 12 mph, the vehicle began to shake when shifted into second gear. The failure occurred multiple times. The dealer was unable to locate the cause of the failure. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 4,000...updated 11/06/14
The driver pulled the automobile into a driveway on a downhill slope. The driver shut the vehicle off using the push button start/stop. The driver returned to the vehicle 10 minutes later, with a passenger in the front seat. The driver started the vehicle (foot on brake as required) using push button start/stop. The driver engaged the transmission into reverse using the shifting lever (with foot still on brake as is required by the brake transmission shift interlock (btsi) system). When engaged in reverse, the engine revved to a high level, and the car traveled in reverse up the hill (driveway), through the street, and into a ditch. Side and front airbags deployed. Driver believes they never took foot off the brake, and the braking was not sufficient to overcome torque of the engine/transmission. Vehicle damage includes air bag deployment, cabin roof liner detachment, three bent wheels, minor damage to muffler, minor body damage. Dealer checked electronics/instrument recordings and noted nothing unusual appearing, and had no knowledge of similar problems.
I had cranked my jeep and not shifted into gear so it was in park. It was stationary when i jumped out to grab something from just inside and heard a weird noise. I ran back into my garage to see my car rolling down and across my front yard. I thought someone was trying to steal it so ran up along side the passenger side and that is when i saw no one was in it. I ran around to the driver side and try to get into to stop it but could get in while it was rolling and ended up getting dragged for about a second as it cross the road. My jeep keep going and end up hitting my neighbors mailbox and tree. Once my jeep was stopped i opened the door and notice the it was in neutral. My garage is flat and i was backed into my garage so there is no real way that even if it was in neutral that it would have the motion to move out of my gagarge. I actually think it had shifted on its own into drive and when it hit the tree i think it popped it into neutral. I was luckly not to get run over or anyone else was not injuried while my car was moving own its own.
Vehicle has an oscillating vibration at anytime with no reason.it happens at all different speeds and road conditions.
Transmission has very delayed shifting. Sometimes if feels as if the transmission goes into neutral by itself.i was making a left hand turn through a very busyintersection and had no power as if i was in neutral. Almost caused a serious accident
Car won't shift properly with the recent recall repair. It gets stuck in d or n and skips reverse when trying to back up. The light showing what gear i'm in occasionally goes out too, so i have no idea what gear i'm in after changing it other than letting it move. Has been happening a while but i don't have a. Exact date it started.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 16v529000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 16v240000 (power train) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The contact was unable to determine when the vehicle would be repaired. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available.
There was a recall number s27 or 16v-240 however, there is still no solution to fix it and there have been a few times i have put the car in park and when i took my foot off the brake to open the door the car started rolling back
2014 jeep grand cherokee. Consumer states that without warning the gear shift jumps out of drive or reverse into neutral and the motor shuts off. *tgwthe consumer stated each time the vehicle was towed to the dealer, they stated the vehicle needed a program update.
On 3/22/16 i went to a tennis tournament with 2 friends. I drove our jeep grand cherokee. Once i parked in the flat/surface lot i exited the car to walk to the rear of the car to enter the trunk and realized the car was still i gear. This same situation has happened a number of times, often when we are in the process of accessing the rear doors or the trunk. This is our family vehicle and when we are with the kids this happens it has scared us from driving the vehicle.
The contact owns a 2014 jeep grand cherokee. The contact stated that after shifting the vehicle into the park position and exiting, the vehicle independently shifted into the drive position. As a result, the vehicle rolled forward and crashed into the contacts garage. A police report was not filed and no injuries were reported. The vehicle was inspected by the manufacturers engineer but the failure was undetermined. The manufacturer was notified of the failure and the vin was included in nhtsa campaign number: 16v240000 (power train). The failure mileage was unknown.
3.6 l left side, cylinder number two misfirebad valve guides & valve seat. Confirmed
The contact owns a 2014 jeep grand cherokee. When the vehicle was placed in reverse or drive, it would automatically shift into park. The issue was discovered after taking the vehicle to a local dealer for an electronic shift recall repair. The failure mileage was 28,000.
Vehicle spontaneously shifted from park to reverse when operator reached into vehicle to shut off engine.vehicle was parked on a downward city street slope (facing downhill), and reversed uphill, dragging operator into an intersection.
With vehicle in park, with foot on the brake, pushing button to either turn the vehicle on or off causes the vehicle to lunge forward.intermittent occurences, unable to reproduce for the mechanic.has happened with this vehicle 6 times over an 8 week period.
Down shifts several gears without warning while at speed causing engine to over rev and drastically slow.
Service shifter warning appears on dashboard at startup and while driving
Both cv axle boots leaked all the grease out.had the axles replaced with new parts from the mfg, and both boots leaked again after only 475 miles or less.appears that the bands on the boots are not tight enough, or the boots may be too short.they seem to pull apart if wheels are steered close to maximum radius.the issue is that the grease is slung all over the wheels and onto the front disc brake assemblies.this can cause loss of brakes or severe braking issues that can lead to a serious accident.i called jeep customer service and they are aware of the issue but told me no recall is current.they called my dealer in wilmington nc, and i have another appointment to replace.these will be the third set of cv axles.the jeep forums online are full of this issue.seems to be a problem with vehicles built around march/april 2014.this should be a recall with a recognized approved fix.there are probably several vehicles that are affected by this and the owners are completely unaware of the problem as it requires you to look for it.dangerous.
Two seperate issues:one is the transmission rpm's will increase to a higher rpm's while traveling at a lower speed andwon't kick out until 15-20 seconds later.2nd: while accelerating, the rpm's will increase and cause jeep to speed up faster than intnended and i have to put brakes on to get it back to normal speed/rpm's.happens randomly
I was coming to stop at a stop sign and heard a loud pop and the truck jerked forward.the truck was slow going into first gear and would not go into reverse.truck has 86,000 mikes on it and happened out of the blue.it appears that there are issues with transmissions for jeeps as the manufacturer has them on back order.
Transmission surges and shuts down.
The contact owns a 2014 jeep grand cherokee. While driving at approximately 50 mph, the vehicle jerked and independently slowed down after an unknown warning indicator illuminated. The contact stated that the accelerator pedal failed to respond. The contact had to hit the gear shift. The engine revved and went into sports mode. The contact continued to hit the gear shift until the vehicle shifted back into gear. The failure recurred on several occasions while driving at various speeds. Upon purchasing the vehicle, they were told that if the vehicle independently shifted into sports mode, they should push the gear shift back to change the mode.the vehicle was taken to the dealer but the failure was unable to be determined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 7,000.
When i attempt to accelerate quickly, the car seems to shift into neutral (although it doesn't display that it is in neutral on the screen) and will not accelerate.the engine still revs when i push the accelerator, but the car acts as if it is in neutral and the car will not accelerate.this problem has occurred several times in my vehicle, and each time i have been traveling at speeds of greater than 40 mph and it has occurredwhen i have attempted to accelerate quicker than normal, such as when i am merging on to the highway.i believe it is a problem with either the transmission or the computer that operates the transmission.
Front cv axle boot is exploded.the retaining clip has fallen off, grease is everywhere. The vehicle did not even make the trip back from the dealership when new, car has less than 150 miles.
I have had this suv for almost one year. On multiply instances i have thought to have put this truck in park, but it has either gone into neutral or reverse. It comes with an electronic shifter. Because it is electronic it has the same position in any and all of the four desired gears. Further complicating the process of making sure the truck is in the desired gear is that the only way to tell what gear you are in is by an illuminated shifter with letters p r n d/s ... When it very sunny or you have the sunroof shade open it is even more difficult. Having the sunroof open on a sunny day(different than just the shade open) it is almost impossible!!i believe something tragic will occur eventually if this not corrected. It wont with me because i am very aware of the situation. But someone somewhere will not be as aware of it as i am! i have the same truck in 2009 and it does not operate in that method. I do not know how many other vehicles operate manner but i will not be buying another one and thought others deserved this information.
My car unexpectedly shifts into neutral as i'm driving on highway. The shifter slips...also when it's supposed to be in park..it sticks in reverse. Shifter slips to easily out of gear.also the transmission bangs into gear a lot!car only has 48k on it!
From a stopped position in park, car spontaneously shifted into neutral.
The contact owns a 2014 jeep grand cherokee. Upon parking the vehicle, it rolled backwards and the gear was shifted into drive to prevent a failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 52,000.
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving approximately 30 mph, the vehicle would automatically shift gears and the check engine warning light would illuminate intermittently. The vehicle was towed to a dealer where unknown repairs were made. The manufacturer was notified of the failure. The vehicle was repaired but the failure recurred. The approximate failure mileage was 500 and the current mileage was 5,000.
The 8 speed automatic seized up and almost killed my family. This year vehicle is notorious for transmission problems. Jeep corporate and fields dealership aren't addressing this safety concern. The car lost all power, stalled, seized up, and we almost got rear ended. This was in mount prospect, illinois on august 21st, 2020 around 12pm. We picked up the vehicle at fields dealership, only got 7 miles before the vehicle almost killed us. The dealership and car mfg, jeep, refuse to take this issue seriously.
I have a 2014 jeep grand cherokee srt.in the last year and a half, i have had to have the transfer case & rear end replaced.this is just uncalled for on a 4 year old car.it is currently sitting at the dealership (has been there for a week so far) to have the lifters/cam replaced.the parts from chrysler are so far on back order there's no hope of getting them.the aftermarket parts are also on back order.those 2 things tell me that this is a widespread malfunction with this engine & seems to me to be a design flaw.
While stopped in traffic, we saw a big rig coming fast behind us, clearly unable to stop in time, we were on i-80 in the california sierras..we tried to reverse and get out of our lane, but the shift lever kept defaulting to neutral. It was an extremely close near miss, and we were very close to exiting our jeep, as the big rig was using its horn.fortunately, it pulled to our right and stopped next to us.but because the car refused to shift into reverse or drive (it kept popping into neutral, we could have been in a very nasty accident. We don't feel the "fix" jeep is proposing in its latest recall will fix this problem. We told our service department about this and at the time, we were told there was no recall or known issue. We now know there is a recall.it's the 7th or 8th for our vehicle. We have little faith that this problem will be fixed.adding an alarm will not fix the problem that the shift defaults to neutral on its own. We are thinking of trading the car, but we like the car and really don't want to do that.however, we no longer trust the shifter nor jeep
The contact owns a 2014 jeep grand cherokee. The contact stated that upon depressing the accelerator pedal after making a complete stop, the vehicle stalled without warning. The contact also stated that there was an abnormal grinding sound as the failure occurred. The vehicle was restarted however, after the failure the gear shifter failed to operate as designed. The contact took the vehicle to riverdale chrysler jeep dodge ram (5869 broadway, the bronx, ny 10463) however, the contact declined to pay the diagnostic fee. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 118,000.
The contact owns a 2014 jeep grand cherokee. While the vehicle was parked with the engine running, the driver exited the vehicle. After exiting the vehicle, it suddenly began to roll backwards. The vehicle made contact with the driver and a second vehicle. There were no injuries and a police report was not filed. The vehicle was taken to the dealer where it was diagnosed that a transmission software update was needed. The software update was performed. The manufacturer was notified of the failure. The vin was not included in nhtsa campaign number: 16v240000 (power train). The contact stated that the vehicle experienced the same failure listed in the recall. The failure mileage was 40,000.
The transmission electronic shift lever in my 2014 jeep grand cherokee is having problem in park and is it difficult to shift . There was a jeep recall # s49 and several more also issued but my local jeep/ chrysler dealer here in asuncion, paraguay refuses to honor the recall and fix this dangerous problem.please note that in order to fill out this form and send it i had to put florida and a zip code. However i live and purchased the car from the dealer in asuncion : paraguay (garden automotores).
On approximately 10 occasions in the past 18 months, i have almost left the vehicle after attempting and thinking it was in park.the shift level is incredibly dangerous.
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle was not downshifting from 3rd to 2nd or to 1st gear. If the vehicle were shifted manually or from a complete stop, the vehicle would shift intermittently. The vehicle was taken to the dealer where the mechanic informed that the failure was commonly experienced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 4,000. The vin was not available.
The contact owns a 2014 jeep grand cherokee.the contact stated that while reversing from a parking space and then placing the gear shifter into the drive position, the gear shifter moved to the park position independently.the failure occurred multiple times.the contact stated that the vin was included in nhtsa campaign number:16v240000 (power train) and was repaired however, the failure recurred.the manufacturer was not notified about the failure. The approximate mileage was 36,000. The vin was not available.
Oil filter housing caused oil to leak out of jeep without any waring-part is on 50,000 unit plus back order you cant get the part there is no fix
While entering a busy interstate and accelerating from a stop to 65 mph on the onramp, the jeep grand cherokee drive train began shuddering violently and would not stop. It felt like the vehicle was running over severe bumps in the road yet the surface was free of defects. I was disoriented by the shaking sensation which would stop if i decelerate but returned immediately when accelerating to merge. I was forced off the road by faster traffic and my inability to speed up. I had to stop on the roadside and attempt to merge again when traffic cleared. My re-attempt to accelerate caused shuddering again at 45 mph. I pulled over again and shut the vehicle off. I restarted and, on my third attempt, accelerated very aggressively with the vehicle shuddering at 45 mph up to 65 mph. When i quite accelerating th e shudder quit. This violent drive train shudder has occurred often since then. I have learned that this occurs most often in the first 10 miles of operation and i can minimize the shudder when it occurs by accelerating at full throttle which is unsafe. My online research indicates others are complaining of this same issue in various auto forums. I have had my jeep dealer apply service updates and test drive the vehicle but jeep has yet to fix this issue. In my opinion, this is ridiculous in a new car and is a drive ability and safety concern.
While my cars engine was running and the transmission was in the parked position, i exited my vehicle and i shut my drivers door. I walked 30 ft beyond rear of my car (three other parties following me in their own vehicles). We all had a discussion on exactly where we were going. We were all following each other in our own vehicles parked along same side walk facing the same direction.we had all exited our own respective vehicles and met in the street and discussing the exact location of where we were going. While in discussion with the other three parties we all noticed that all of a sudden my unoccupied vehicle began to move in reverse on its own. I attempted to chase my vehicle down the road on foot to open the drivers door and shut the car off.i could not reach before it hit an on coming car, it bounced off that car and proceeded to rest against a tree on a lawn down the street on the opposite side of the street.i not only have myself and the other three parties following me as witnesses that my vehicle moved into reverse at a minimum of 30 seconds after i had exited the vehicle and moved on its on. I also have a witness of a fifth person who is the person whom my vehicle struck their vehicle that can attest to this unoccupied jeep had moved in reverse on its own well after i exited the vehicle with all doors closed on my vehicle.how can you get out of a vehicle in reverse without fighting the drivers door that would knock you back into the car? you cant, the vehicle would have been moving backwards and the drivers door would be pushing you back into the vehicle. This vehicle on its own with this new design electronic transmission shifted itself into reverse well after i exited the vehicle. I have five witnesses that will attest that this jeep moved on its own, unoccupied, well after i exited the vehicle of a minimum of 30 seconds after i had exited it.....updated 06/15/16
The contact owns a 2014 jeep grand cherokee. While the vehicle was in the park position on a small incline, the vehicle rolled backwards approximately 20 feet. The contact was able to apply the brake pedal and stop the vehicle. The vehicle was taken to a dealer for diagnostic testing. The failure could not be duplicated. The vehicle was not repaired. The failure recurred intermittently. The manufacturer was not notified of the failure. The approximate failure mileage was 10.
2014 jeep cherokee.attorney representing consumer writes in regards to transmission and several other recall notice issues and problems.it was determined, the transmission needed to be replaced.the manufacturer had the dealer installed a transmission that was not made for the vehicle, but was believed that it would work. The repair did not fix the vehicle.
From stop to 1st and 2nd gear the transmission has a knock when on hill or even flat ground when acceleration is applied. After 2nd gear this is not an issue.
The contact owns a 2014 jeep grand cherokee. The contact stated while driving at unknown speed, the vehicle decelerated when the accelerator pedal was depressed. The failure recurred multiple times. The dealer was unable to locate the failure.the vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 1,000.
When shifting into drive or reverse or park it is difficult to know you are in the right gear.on multiple occasions i shift from drive into park and the car did not go into park. When i stepped out the car was rolling down hill and almost ran over my foot. This electronic gear shifter is terrible it is difficult to go into and out of gears safely.this is just a poor design and unsafe.
Vehicle had an aem recall performed and now the interior of vehicle as well the exterior reaks of diesel fumes all there is a terrible hesitation and at times almost a delay in the throttle we have made numerous complaints and trips to the jeep dealer they say they cannot find issues the reason behind it. We just spent 5 hours at the dealer for a clogged dpf filter only to leave and have my wife vomit from the fumes we pulled over several times to get fresh air.. I spoke to lynn at fca customer care badge number ln187 extension 3020187 she told me if i was concerned i should return vehicle to dealer which i have done numerous times since the end of may.the vehicle is not safe due to fumes let alone the throttle working when it chooses to
For the second time in 2 weeks the power steering assist steering failed while driving the vehicle. The instrument cluster gives a "power steering warning" and all hydraulic assistance fails. Within a few minutes of this happening, the engine also gets hot. I live n the texas hill country. This failure results a large increase in steering effort on the localhilly and curved roads and the ability to take evasive maneuvers if some of the many local wild animals cross the road in front of me. It also affects the ability to maneuver in traffic until the vehicle is brought to a stop. The problem is intermittent and the dealer has not been able to diagnose the problem due to it's intermittent nature. So far, this vehicle has had air suspension failures, power steering failures, and " due not shift transmission" failures and has become a safety issue for me and other drivers around me. I use this vehicle for work related travel throughout multiple states so it gets driven often.
Vehicle was traveling at approximately 50 mph when it violentlyjerked and the engine light came on. I stopped the carand noticed that the number 6 remained next to the 'd' gear indicator.when i tried to drive and pressed the accelerator, the engine roared but the car barely moved. The number 6 remained on. The car was towed to the dealer, who told me that i need a new transmission at 1,900 miles!
I continue to have rocker arm and suspension bearing and tick tick tick sounds after two separate repairs. All of the items should have been replaced not just one or two. It is a 12 dollar part. The labor to disassemble and reassemble car is astronomical. Have been without car two times for over 15 days. Totally unsatisfactory.
My wife placed the car in park and took her foot off the brake and the vehicle continued forward and hit a pole at about 2-3 miles per hour. The front license plate and plate holder were damaged but more importantly it now makes her afraid to drive the car because this is the 3rd or 4th time this has happened.
After driving over a curb in a busy retail store parking lot, my 2014 jeep grand cherokee went into full acceleration.i could not slow it down with braking, as the brake was totally ineffective, although i had full pressure on the pedal.i crashed into another vehicle, which severed my lower control arm, the wheel swung out and was cut into two pieces, and the axle came out.as a result. I had reached speed exceeding 40 mph in a second or two. It was the most traumatic event i have ever been in. I have researched dozens of accounts of this exact vehicle experiencing "sua" or sudden unintended acceleration where it could not be slowed and went into uncontrolled speeds leading to crashes.here is the link:http://m.carcomplaints.com/jeep/grand_cherokee/2014/engine/vehicle_speed_control-4.shtmli am injured as a result and will require extensive follow-up medical care.i am enclosing pictures of the aftermath.please help me obtain some assistance from this manufacturer to provide compensation for my loss and subsequent damages.*dt*dt*dt*dtconsumer stated i was contacted by the fca inspection team that the inspection was completed on november 4. *dt
Pulled into parking spot at same time car shut down on its own- got out to go into store and pressed the remote key to lock doors, all lights flashed on vehicle-vehicle would not lock tried again-lights flashed-did not lock. Walked back to car to see what was happening-car went into run position though not running and internal lights on dash were on and push key was in run position-called aaa to tow- the tech could not find any reason why car was in run position although not running. When tech started to pull car onto flatbed it started by itself- note-with no one in the car and no remote buttons used. Was then able to drive car directly to chrysler jeep they had it for 4 days could not find any reason or codes. Released car to me. Drove it home. Next day-same issue. Used the remote lock to lock doors-lights internal and external lights flashed-car would not lock-looked at dash and again it had gone into the run position on its own, although car was not running. The push start in car said run. Called chrysler to start a case no. . called chrysler jeep to have tech come and troubleshoot problem while issue is current along with the star techs from the manufacturer. Waiting for them now. Afraid car will shut off by itself while driving on a highway and or start running by itself while in the garage and/or public parking. Tech stated it seems to be going into neutral on its own and getting stuck. Will input further information as they continue to try to troubleshoot my jeep gc 2014.
With the vehicle running, in park, on a slight inclined driveway, rolled backwards until foot break was engaged. Only made less than 1 foot before operator intervention. Removed foot from manual break, approximately 3 minutes later, the vehicle rolled backwards again while in confirmed park. Again, less than 1 foot before operator intervention. Note: a slight amount of snow/ice was present on the drive, however both driver's side wheels were free of snow/ice during the occurance, vehicle is 4wd.i have not parked on an incline since the occurance.
The problem(s) that i have had or currently have with my vehicle are as follows:1. July 8, 2015: (mileage 12,453) car dash lights were lighting up and then the engine died later in the middle of the road. Finally the car started up however the transmission would not shift and i drove it home in low gear. On july 9, 2015, i took the car into campbell chrysler service department in centralia washington(see service slip) and it was returned to me on july 13, 2015.2. July 15, 2015: again, the car dash lights were lit up and the car was stuck in low gear. I turned the car into to campbell chrysler service department (see service slip) on july 16, 2015. The car was returned to me on august 18, 2015. 3. August 24, 2015: again the car dash lights were lit up and the car stuck in low gear and the motor was surging. I took the car back to campbell chrysler service department on august 25, 2015. The car was returned on august 28, 2015. 4. August 31, 2015: i drove to seattle and again the check engine light came on and the shifter lights would flash and speedometer numbers would go from large font to small font. When dash lights and warning lights plus different characters flashed then the engine would surge. Currently, the car was brought back to campbell chrysler service department on september 16, 2015 because all the warning lights came on, again. This vehicle has become a safety hazard for my family. Im not comfortable driving the car and concerned for my safety as well as my families.the first time the car stalled on me it happened at a stop sign on a two way highway. The engine surging is also a safety issue. I have been with-out my car over 43 plus days and have been greatly inconvenienced.
Vehicle suddenly and without warning got stuck in 4th gear and wouldn't shift into a higher or lower gear making it unable to accelerate and safely exit the highway. I was eventually able to get the car pulled over to safety and had it towed to a local dealership. The dealer diagnosis was that a cooling line popped out of the transmission which caused all the fluid to drain out.
On july 16, 2015, with about 5,000 miles, the electrical system failed and the vehicle was towed to my dealership. On july 21, 2015, we learned that it had lost the key and done nothing to repair it. On july 22, 2015, it was towed to another jeep dealership. On july 23, 2015, we were advised that the problems were caused by a bad battery. On july 25, 2015, when we went to pick it up, it would not start even with a new battery. On july 27, 2015, we were told that another new battery had been installed. On july 28, 2015, we picked up the vehicle but on august 14, 2015, the electrical system again failed and it was again towed to the second dealership. On august 17, 2015, we were advised that the vehicle had been repaired by replacing various electrical components. On september 15, 2015, the electrical system again failed causing the abs and awd systems to rapidly cycle on and off; the transmission to rapidly shift through both forward and reverse gears; and for the vehicle to lurch forward and backward. A third jeep dealership refused to service it because of its history. On september 17, 2015, the vehicle was again towed to the second dealership. It had only 5757 miles on the odometer.on september 24, 2015, we were told that the dealership thought the problem might be with a crash sensor and proposed that the sensor be disabled. On september 25, 2015, after we objected to disabling a safety sensor, we were told that sensors had been ordered for the adaptive cruise and speed controls, but as of today, the dealership has not repaired the vehicle and is uncertain whether it can repair it. The vehicle has been at a dealership 25 out of the past 72 days.the dealership has not repaired the vehicle; will not say that it can be repaired; and will not say that it will be safe to operate. Jeep refuses to help. We don't want to die in this vehicle. Please help us.
Vehicle was parked in a parking stall at the city park. I left the vechicle to pickup tools at the parks band shelter which was about 40 feet from the parked vechicle. I returned to parked location and the vechicle was gone. I found it about 20 feet away wedged up against the park shelters pillar with a bicycle wedged underneath the vechicle. The vechicle was stopped by brick column about 4' from the playground. 3 school age boys were mere seconds from being struck by the vechicle. The vechicle never turned off as when i exited the vechicle and put it into park, the vechicle didn't 'shift' into park as expected. The incident was caught on camera by the parks security camera. It's is terrifying to say the least. After the fact photos are included here as well.
My wife pulled the car into a community park and put the jeep in park and opened the door to grab her sons lost dog. Next thing she knows the jeep is rolling, and proceeds to run her over and continues down a small hill into some trees. She was taken to the hospital via a 911 call and we are now waiting for results from an mri. This problem could have killed her if she didn't get her head out of the way.
The contact owns a 2014 jeep grand cherokee. The contact stated that when the accelerator pedal was depressed, the vehicle decelerated and jerked forward. The vehicle accelerated independently and the check engine warning light illuminated. The vehicle was taken to dealer. The technician informed that the vehicle was operating as designed. The manufacturer was notified of the failure. The failure mileage was 17,442.
My jeep was serviced twice for the recent shifter problem that chrysler identifies as driver inattention or confusion.the software patch that is intended to "auto park" the vehicle, has failed on two occasions.the engine is started, i apply the brake and place the shifter into reverse or a forward gear. Ithe desired gear is illuminated and i ease of the brake, however, when apply gas the engine simply races as if the transmission is still in park or neutral.jeeps attempt to fix a problem has now led to another problem.this vehicle is unreliable and a death machine.i have no confidence in it's operation and i can't in good conscience sell this vehicle to anyone. Jeep corporate should be in jail.
I was driving to work today and all of a sudden i smelled a burning smell in the front of my car and all the lights lit up on my dash and my digital speedometer started going up and down in speed but i was not going any faster or slower. This is not the first time i have smelled something burning in my jeep. I had it in for service on 5/515 and it was there until 6/8/15 for these same kind of problems. All my dealership keeps doing is flashing the software and telling me it is fixed. I no longer feel safe driving my jeep grand cherokee. I have had so many electrical problems that are not getting fixed. My transmission takes so long to shift gears and sometimes gets stuck in neutral while i am driving, my tires constantly feel like they are slipping and i do not feel like i have complete control of the vehicle because of it. I have a six year old child that rides in my jeep everyday and i do not feel safe putting them in it. I have tried to call fca and they refuse to talk to me or help me with a resolution to these problems. I just want to feel safe when i am driving and also to feel safe putting my child in my vehicle and at this point i do not feel safe in my grand cherokee anymore and it is a shame.
Gear shifter does not move fluidly and often it is unclear as to which position the shifter is actually engaged.it has occurred that when i think it is in park, it is actually in neutral.i actually pushed the start/stop engine button thinking the car had shut off when in fact it was in neutral and was still running.had i not noticed this at the last moment the car could have easily rolled into parking lot traffic. This also has occurred when parking in my garage.
Headrest deployed without any accident and has broken tabs not running just parked, car has 71,000 miles and just had to replace lifters and rockers already not covered by warranty that "expired"
After fca issued recall and required update done, dangerous driving conditions exist. The update is referred to as the v08 aem update. After update done suv became dangerously sluggish. When trying to accelerate to merge into traffic, power is dangerously low. This putting the drivers and passengers in danger when expecting suv to perform as pre update.suv also began to lurch forward when coming to a stop, which if not paying attention could cause an accident to occur. In addition suv now shifts very hard, which doesn't purpose any safety issue, but does make the suv uncomfortable to drive.
The contact owns a 2014 jeep grand cherokee. While driving 65 mph, "do not drive in park" was illuminated on the instrument panel. The contact pulled the vehicle over to the shoulder and exited the vehicle. The vehicle was towed to a dealer where the failure could not be determined. The vehicle was not repaired. The contact received notification of nhtsa campaign number: 16v240000 (power train). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 24,150. Vin tool confirms parts not available.
Driving on an interstate freeway with adaptive cruise control activated.cruise control deactivated on its own, mil illuminated and the transmission began slipping severely resulting in drastic loss of power and vehicle speed in interstate traffic.rolled vehicle to shoulder and noticed transmission fluid coating the entire undercarriage of the vehicle as well as all over the ground under the vehicle.dealer diagnosis was an improperly routed at the factory transmission cooler line that was in contact with the driveline causing the line to wear through and leak transmission fluid.while there wasn't a fire, one could easily have started when the transmission oil contacted hot exhaust system components near the transmission.
The contact owns a 2014 jeep grand cherokee. The dealer stated that the recall repair for nhtsa campaign number: 16v240000 (power train) would only be a temporary remedy. The contact would still need to start the vehicle differently than before the computer was altered. The dealer stated that they would notify the contact when a permanent remedy was available. The contact stated that she did not want a temporary remedy for her vehicle. The failure mileage was 11,000.updated 10/07/16*lj
Under moderate acceleration car is supposed to drop one gear and accelerate. On 4 separate occasions car has instead dropped 4 gears and got stuck in lower gear, unable to accelerate. Then check engine light comes on, just to turn back off by itself. Sometimes dealer does minor part replacement and clears light, saying problem is fixed. Has nearly led to two severe crashes when entering highway. Car feels extremely unsafe, and i never know when problem is going to happen again.
2014 jeep grand cherokee.consumer writes in regards to transmission issues.the consumer stated twice, he encountered a serious problem. When he attempted to make a turn, the vehicle almost stalled. He tried pumping the accelerator, but the vehicle would only move at a crawl. The second incident occurred on july 31, 2014, the consumer was attempting to make a turn, when the vehicle almost stalled. The consumer was informed there were some wires that rubbed against something that caused the engine to stall.
The transmission may unexpectedly shift to neutral, "chrysler (fca us llc) is recalling certain model year 2014-2015 jeep cherokee and 2015 chrysler 200, jeep renegade, ram promaster, and 2016 fiat 500x vehicles equipped with 9-speed automatic transmissions." the recall code is s55, but this car not including there
From a stop, right turn, accel towards planned speed of 60.at app. 50mph approaching guardrails then bridge the vehicle 'locks up' (no screeching brakes), thought 'trans' (previous unresolved problems), engine sputters, about to die, speed has dropped 30mph, (assume no brake lights).quick decision (rails 75'), get to shoulder.small shoulder, deep ditch with a steep downhill pitch to the river. Just as i was about to enact the decision the engine "roars" to life and hits 65mph before i can react and apply the brakes mid-bridge. The whole incident only took seconds, maybe 7 to 10.took it, once again, to blevins motors, potsdam ny and once again was told that their diagnostic computer saw no abnormalities. This time i asked for a print out of said report and was told there was no such thing as a 'print out'.i am a 100% disabled vet with a head injury and ptsd.this the salesman was notified of the first thing. I did not mention the ptsd as it had always been my problem and explosive anger was never present.the "injury" was after months of lies and 'dirty dealing' from the start that they finally 'beat a path' in my brain to the anger part.it led to many visits with my va psychologist, loss of friends as i seemed abnormally consumed with my ill-treatment by blevins, which i was, and total frustration that i had no recourse via the law because i could "blow" at the least slight.i have to a great degree put the 'ptsd' back in its box, but the damage to what was an already slowly slipping brain that i had accepted, it took a big hit damage wise.i no longer check e'mail.[xxx] day or night.thankyou!information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).ā€¯
Complete electronic and communications failure of instrument panel from unknown electrical shortage resulting in loss of control over transmission shifting and most control switches like windshield wipers, turn signals, emergency flashers and brake warning like is on that i believe indicated no abs. Experienced this problem many times driving on i-75 in michigan and ohio.very dangerous situation while on the road without any prior warning.initial warning is "service shifter soon" followed by "no bus".after multiple trips to the fca dealer, root cause not identified and more fix to date.suspect the electronic shifter malfunctioning but no help from dealer service department.reoccuring problem for the past 9 months.current mileage is 79,000 miles with vin # (xxx) 2014 jeep grand cherokee.no accidents or aftermarket add on work ever.i fear for my safety driving this vehicle to florida for retirement on 1-25-2019 through 1-29-2019. Again, no resolution from golling chrysler or from fca star case #57876853. I fear this vehicle is not reliable at this point for short or long distance driving. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).*cw
The contact owns a 2014 jeep grand cherokee. While driving at various speeds, the contact accidentally moved the gear shift and the vehicle shifted out of the drive position into neutral. The failure recurred numerous times. The vehicle was taken to the dealer, but was not diagnosed. The vehicle was not repaired. The contact received notification of nhtsa campaign number: 16v240000 (power train). The manufacturer was not notified of the failure. The approximate failure mileage was 5,000.
The contact owns a 2014 jeep grand cherokee. The contact stated that the gear shift switched to different gears independently without warning. The vehicle was taken to the dealer where it was diagnosed that the vehicle operated as designed. In addition, in rainy weather, the defrost system failed to operate. The vehicle was taken to the dealer where the technician informed the contact to set the system inside to the same temperature outside. The manufacturer was not notified of the failure. The failure mileage was 100.
Vehicle was in motion, traveling west. Vehicle was being driven at normal interstate speeds. Vehicle began to make a slight jarring sound along with a thumping feeling, as if driving along the knock strips. This was consistently occurring every 7 seconds or so, as if a tire was shredded. Vehicle began to accelerate along with traffic flow. Engine light began illuminating. Engine began to feel lethargic. All digital gauges were indicating normal temps and pressure. No tire warnings. Vehicle began to exhibit smoke smell in vents. Vehicle became harder to accelerate to attempt to alleviate issue, as if stuck in between gears. Vehicle became harder to control. Switched from left lane to far right to reduce speed. Vehicle became more lethargic. As vehicle proceeded up exit ramp to leave interstate, transmission automatically went into neutral. Vehicle was able to coast into gas station parking lot. Vehicle was shut off. Raised hood, and there was a smell similar to rotten eggs, like a natural gas smell. No obvious damage as if it was physical. No belts or hoses appeared loose or hanging. No fluids were visibly leaving engine. No smoke or steam. Attempted to restart vehicle after several minutes to cool engine due to hotter temperatures. Vehicle has push button starter. Vehicle would not start for roughly 15 seconds with brake pedal depressed. Vehicle sounded like it was straining to start. Roadside assistance was notified. Upon arrival, tow truck operator had extreme difficulty starting vehicle. Vehicle had to be forced onto tow truck using cable release in center console. Electrical systems functioned fine. No damage to body or underside upon examination of good samaritans and tow truck operator. Vehicle has roughly 74,xxx miles, of which roughly 45,000 are highway mileage. Vehicle is maintained regularly for oil changes and has had tires rotated and balanced.
"service shifter" warning appears on dash.while driving on city or highway. All lights on shifter are lighted up at one time. Ie. P,r,n,d,s all lite at once.brought to dealer for pcm update. This did not fix the issue.
We have been having trouble with the shifter. Quite often when we push it into park it doesn't go to park. It either stays in drive or goes to neutral. So when we think the car is in park it continues to move. It is hard to get it in the desired gear like if the computer is t reading g it. We often have to try multiple times before it goes in the desired gear. We have noticed this primarily when parking, the other day we had to act quickly because the car went forward and hit a low wall, as we were parking at home.
On 8/3/2015 a employee of discount tire of lake worth,tx drove our 2014 jeep grand cherokee laredo into a concrete pole. The employee stated that he thought he was in reverse, when in actuality the vehicle was in drive. When he stepped on the gas he drove forward into a concrete pole. His explanation as to why was due to the lag (or ping) between requesting a command and seeing the led screen indicate the selection. My wife and i have seen this first hand, it is very possible to overshoot the intended gear, and try and correct before the display has accurately indicated the actual gear. Additionally the indication lights on the shifter are covered by the user hand when operating. This forces the operator to stare at the indicators in the gauge cluster, which as stated before have a noticeable lag between indications. It is the software lag, and the fact the shifter always springs back to the same positions that has cause confusion. Fca clearly knew of the issues as they stopped produced the pivoting shifters from 2014-2015. Starting in 2016 all jeep grand cherokee models have a mechanical shifter that moved to different dedents for gear selections. The entire shifter assembly should be replaced with a mechanical model such as the ones used in 2016 and up jeep grand cherokees.
On several occasions since i bought my jeep new a little over 3 years ago, i thought my jeep was in park and went to get out and it was actually in reverse.thankfully, i have always had only 1 foot out and now check to make sure it is in park even though i push the electronic shifter all the way forward. I received a recall notice, but the local dealer claims to not have the parts to fix.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 16v240000 (power train). The contact was unable to determine when the part would become available because the dealer stated that they had no specific time frame that the manufacturer would provide the remedy. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
On multiple occasions the vehicle has been placed in park and has started rolling in both reverse & forward motions after the my wife or i have stepped out of the vehicle.this has happened both with the engine running and when it was turned off.
The contact owns a 2014 jeep grand cherokee. When the gear shift was placed in park, the gear failed to engage and the vehicle rolled more than once. The contact had to quickly get back into the vehicle, ensure the gear was completely in park, and apply the emergency brake. The vehicle was not diagnosed by a dealer. The manufacturer was notified twice. The failure mileage was not available.....updated 08/08/16
After only a few days of ownership, i noticed my front wheels were covered with grease on the inside. I took it to the dealer and the service man was surprised when he noticed my cv boots were completely missing on both the left and right front wheels. Dealer replaced both shaft axles. There are many other people who have experienced this same issue. You can read about it more at this website link: http://www.jeepgarage.org/f73/grease-in-both-front-wheels-normal-73976.html.
Vehicle has lost power and fuel mileage after completing the fca approved emissions modification. There is a hazardous dead spot/lag in acceleration from a stop. All driving characteristics have changed drastically even after fca claims nothing would be affected by the aem.
This vehicle has serious transmission problems.transmission shifts hard in and out gears. It also doesn't shift sometimes. Very dangerous to drive. Had the computer reset several times and it hasn't fixed the problem.
The contact owns a 2014 jeep grand cherokee. After the gear shifter was placed into the park position with the emergency brake engaged, the vehicle independently rolled back without warning. As a result, the vehicle struck a bystander. The bystander sustained arm injuries that required medical attention. A police report was not filed. The vehicle was not diagnosed or repaired. The contact received a recall notice for nhtsa campaign number: 16v240000 (power train); however, the parts were not available. The manufacturer was notified of the failure. The approximate failure mileage was 15,000. Parts distribution disconnect.
The navigation system goes blank mid trip screen goes on and off and switches to other media. The transmission clicks from switching from park to drive or reverse. The truck makes a weird vibration noise it sounds coarse and feels weird after 20mph. All these problems have been happening since i took the jeep out the dealership. I always bring it back to the dealer they say they fix it and i always bring it right back with the same exact problems.
The contact owns a 2014 jeep grand cherokee. The contact stated that while the driver left the vehicle running with the gear shiftier in park, the vehicle rolled away and crashed into a parking garage. The vehicle was taken to a dealer where the failure was unable to be determined. The vin was not included in nhtsa campaign number: 16v240000 (power train). The manufacturer was notified of the failure. The failure mileage was 5,514.
I leased my car from may 9 2013.i have problems with tail gate (trunk ) and rear view cameratall gate unexpectedly opening on the road and impossible to close it. Some times impossible to open tall gate. This problem occurred already few times on road and all my staff from trunk was on theroad.rear view camera doesn't work. Screen turns bluei was in service 7 times since nov 07 2013, but they still did not fix. Chrysler opened case #[xxx] but they do nothing, only are suggesting me to goin service again. Using carbecomes unsafe because the trunk can be opened at any time on road i pay regularly lease and already in despairthey don't not answer to my requests.thank you for your helpinformation redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Cylinder head misfire #2 and service four wheel drive light. I had taken it in to our local mechanic he said the head needs to be replaced there is a current recall and extended warranty out now with the same problems but our jeep is not on the vin list (pentastar tic) is what our mechanic called it.
Oil filter housing leak. Noticed car began leaking oil after jeep dealer chagned oil. Took to a different dealer, and found out the oil filter housing was leaking. Known problem with this engine and year, yet there has been no recall.
Drove one block from home and the battery voltage spiked to 17v. Warning sounds and messages posted on the odometer. Parking assist off; acc unavailable-service required; wipers activated even though turned off; transmission locked in d; radio screen blacked out/came back on; message read to stop, press the brake, turn engine off then place in park. Red battery icon, anti skid icon, engine icon lit on odometer plus warning sounds non stop. Took directly to the dealer where the tech tried to get a reading on all of the trouble icons. Nothing was posting on their equipment. It was decided the vehicle may need the alternator replaced. Was told to continue driving and if this happens again to turn the engine off and restart the vehicle and keep driving.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 16v240000(power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that when the gear was placed in the park position, the vehicle accelerated. The approximate failure mileage was 22,700.
The contact owns a 2014 jeep grand cherokee. While driving approximately 10 mph, the vehicle shifted out of gear without warning. The vehicle was unable to switch gears. The vehicle was driven to the dealer and they were not able to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure recurred at least four times. The vehicle was repaired under warranty for a transmission replacement and two valve bodies. The contact retrieved the vehicle from the dealer on march 12, 2016. The approximate failure mileage was 23,000.updated 05/10/16*lj
Transmission was replaced at approx. 16k miles.other jeep owners are experiencing issues with the transmission.was taken in for service at 10k, 11,658k and now 16k for repair with ultimately replacing transmission; key fob does not work daily - will not lock vehicle nor will vehicle start for a period of approx ten to 15 minutes after being able to get into vehicle - dealership/service continues to indicate they can't duplicate despite my having this issue every day.
While sitting in a left turn lane, waiting for the light to turn green, the automatictransmissionjumped from drive to neutral all on its own.when the light turned green the vehicle would not go forward .it was difficult getting the transmission back into driveand this created a traffic hazard.
The contact owns a 2014 jeep grand cherokee. While driving at approximately 25 mph, the transmission failed without warning.the failure recurred. The vehicle was towed to a dealer where a module was ordered in order to repair the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 12,500.
On 12/23/2020 at 6:00am i was driving on long point road when the vehicle completely shutdown - all electrical, engine, lights, breaks, etc. I was driving at approx. 30mph heading towards a round-about when everything shutdown. The loss of power resulted in not being able to slow down. Luckily there weren't any cars in the round-about when i entered. However, it was a rather tight round-about and was not able to make the turn and i went over the curb and drove straight through the middle of the round-about.. The car restarted after about 3 seconds and the check engine light came on. Once the car restarted, acceleration was extremely limited. I continued to proceeded down long point road until i could pull off. About 1-2 minutes after the first power failure, another power failure/complete shut down occurred. The second power shutdown lasted about 5-7 seconds and turned back on. I immediately pulled off and shut the car off and let it sit for several minutes. When i restarted it, the check engine light was on, but went off after several hours.it's worth noting, i just received the ecodeisel software updated (i think v7). This update was performed on 12/21/20
The contact owns a 2014 jeep grand cherokee. After the vehicle was being repaired per nhtsa campaign number: 16v240000 (power train), the gear shifter failed to shift from the park position when attempting to reverse. The failure recurred numerous times and in various positions. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 28,000.
Everyone is complaining the shifters are defective. They are not, the computer has the ultimate control of the dodge jeep and chrysler shifters be it a knob or a one in the jeep.if the car is rolling in anyway the computer will not put the car in park. The driver can make the proper motion but the computer will decide to put the car in neutral because of the movement.there is minimal indication of the computer overriding the drivers motion.the driver then goes to turn off the car with a push button, once again the computer decides the car is in neutral so the will not turn the car off essentially making the push button inoperable. The reason for the accidents is because people make the movement with the car rolling and then the computer overrides the driver and then over rides the second time with turning the car off.people get out of the car expecting the car to be off and after partially stepping out or partially stepping out discover the car is still running and if there is any kind of an incline...literally running away and they chase the car.i had this happen to me but my son realized the car was running.i told the dealer they said i made a mistake i said no i didn't and then was on a mission.on the recall notice the last line state that the car will not go into park if the car is going above a certain speed that is the same a slight roll.i have told the dealer about i have make a call to chrysler but no one could listen.think about it the fix was for the computer to put the car in park if the door opens without driver input.the computer can slam on the brakes if a leaf blow infront of one of the front sensors and i almost got rear ended on that one.these vehicles and the computer programming have taken vital functions away from the driver but they didn't explain that to me when i bought the car! that is why dodge trucks do the samething
As you accelerate the diesel grand cherokee and it reaches 7th gear, the car starts shuddering as if the vehicle is about to "fall apart". This issue happens every time when in 7th and 8th gear.i've had to use the paddle shifters to maintain the vehicle in 6th gear to avoid such shaking in the highway. I've taken the vehicle to an empty road and accelerated to reproduce the issue and kept my foot in the petal and it eventually settles down after 8th gear. But if you remove foot from gas and let the car shift back to 6th when you re-accelerate the shuddering returns again. The entire car just shakes.jeep has been unable to find a solution to this and the vehicle is not even a year old yet.
Engine has a ticking noise at 158000 miles. I have changed oil routinely at dealership . I have replaced tires, tuneup, replaced a/c motor and compressor and tried to sell it so can buy a new jeep but 3 people were concerned about engine noise. Dealership says dirt gets in motor and it will cost over 3k to fix it. I am now stuck with this car until it stops working. I am not going to be a returning customer to fca.
The contact owned a 2014 jeep grand cherokee. While driving 30 mph, the vehicle was involved in a crash. The contact stated that the front passenger side tire detached from the vehicle and the contact struck a ditch on the side of the road. The air bags did not deploy. A police report was filed. The contact sustained injuries to the head and spine. Medical attention was required. The vehicle was destroyed and towed. The dealer and manufacturer were not made aware of the failure. The vehicle was included in nhtsa campaign number: 16v529000 (power train), but the parts were unavailable prior to the crash. The failure mileage was 48,000. The consumer stated that the tire was not the cause of the accident but that the tire off at the tow yard.
Since i bought this vehicle when one turns a corner and the paddle shifter is in advertently touched the car can drop into any gear and can slow so that one stands a risk of being rear ended as has narrowly happened to me . There is a real need to prevent this dangerous behavior to have a preventer mechanism of some sort to prevent thisby reprogramming the software or by mechanical means by installing a switch of some sort that must be separately engaged to transfer control of gear to the paddle shifter.
Wile driving uphill transmission aggressively down shifts to 3rd gear putting car into limp mode always happens wile going up hill its dangerous no recalls for this transmission issues, happend to me multiple times car it's not safe to drive ones i pull over shut down engine and stard again call drives normal for a couple of miles then issue comes back check engine light on, and traction control light comes on, with abs light transmission wont go up or down 3rd gear
My initial complaint was the vehicle not shifting into park correctly which i now see fiat chrysler is prepared to issue a recall.however, the solution offered is in my opinion insufficient.warnings as opposed to a real fix is totally unacceptable and i believe nhtsamust demand a replacement of the entire shift module.
As previously reported, this vehicle makes a loud popping sound and lurches at cold start up.the sound is audible inside the vehicle and outside from about ten feet.dealer had it in service for three weeks before being informed by corporate that the problem could not be fixed. They said it was "normal" and it functions as designed. The problem continues and has rendered the vehicle unsalable.
The vehicle rolled down the driveway when it was in park and the ignition was off. It did not slide, it rolled. I immediately drove it back up the driveway, put it in park, set the parking brake, and turned off the ignition. I excited the vehicle, and about 2 minutes later it did the same thing. Please note: the jeep had already received the software update for the april 2016 recall involving the gear shifter/rollaways (see ea1600). I believe this is a different issue because the ignition was off when the rollaways occurred.
When coming to a slow brake, the brakes stutter and push the car forward. Additionally, the vehicle sometimes when driving at higher speeds (specifically on the freeway at about 60-70mph) engine revs high without kicking over. Furthermore, when slowing it has a hard time kicking down to the next gear. Transmission light has come on several times as well. When taking the vehicle in for service, they are unable to recognize any problems at all and can not fix.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 16v240000 (power train). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact experienced a failure intermittently. The vin was not available. The failure mileage was 21,000....updated 06/30/16 the consumer stated the vehicle rolled down a small hill in his driveway. Updated 08/02/16.
Vehicle shudders when accelerating, mainly low speeds. Jeep dealership investigated and stated transfer case needs replaced.
On 3 separate occasions in the last two weeks my 2014 jeep grand cherokee has rolled unexpectedly once the transmission has been put into park and the engine turned off.the first time it happened, i drove into a sloped driveway.i put the car into park, turned off the car, and sat in the driver's seat to compose an e-mail.my foot continued to be on the brake.a minute or so later, when i completed my task, i opened the door and began to get out, having not put on the emergency brake.as it was a gentle slope, i did not notice the car beginning to roll immediately, but once outside the car i realized it was rolling backwards.i turned and got back into the car and applied the emergency brake, almost falling in the process.at the time i thought that i might have put the car into neutral rather than park, as the gear shift is electronic, and is slightly different in feel from older transmissions.believing that it was my error, i did nothing about this.then, over this past weekend it happened again, and i wrote to jeep via their owner portal, to ensure that it was reported.on december 3rd, i scheduled a service for friday december 5th.yesterday, december 4th, i took the car to a car wash.the attendant was doing detail work, and after taking it through the wash, he parked it.i walked toward the car, and he got out of the car once he had put it into park and turned it off.he exited just as i got to the front driver's side corner. The car began to roll again, and was on a slope.had the attendant not jumped back into the car and applied the brake, both of us would have been pinned in place, me between the door and a large cement planter, and he between the door and the interior.i quickly videotaped the attendant briefly recounting the story, and obtained his contact information, as well. The jeep is now at the dealership.
Wife parking on 1st floor of parking structure in downtown green bay, wi july 13th 2016. She shifted to reverse to adjust the vehicle so as to enter the parking space correctly. The vehicle started to move back while she looked over her shoulder to see what was behind her. All of a sudden the truck stopped going back & violently jerked forward. The truck started moving rapidly forward even though it had not been shifted into drive. The front tires jumped up on the curb at the front of the parking spot. The truck hit the cement wall violently at the front of the parking space. The front of the truck actually went through a portion of the cement wall. The motor was revving loudly while the truck was pressed up against the wall as if trying to push its way through the wall. Wife had difficulty getting vehicle to shut off as the push button start was ineffective due to the vehicle not shifting easily out of gear. The accident resulted in $11k+ in damages to the truck and $40k+ in damages to the parking structure. There is a recall on the shift lever for the 2014 jeep grand cherokee which is s27/whtsa 16v-240. Tried to get recall fixed a month prior to the crash but was advised by dealer the parts were not available as of yet. Crash occurred while waiting for parts to be available. Chrysler says this recall is not the cause of this incident. Reluctantly filed accident claim with my insurance company. Claims adjuster advised he had 2 other incidents where the insured claimed this model of truck had shifted itself into either reverse or drive on its own.
The vehicle does not reliably select the park position and in general it is very awkward to select any gear without putting into the wrong gear, reverse for forward, neutral for reverse, etc, . On multiple occasions after the vehicle was apparently put in park it suddenly rolled away in reverse gear. It was then very difficult to select the park position to stop the vehicle . The sudden movement in reverse almost caused the vehicle to hit another car. Problem has occurred on at least five occasions.
I pulled in to my brothers driveway there was snow on the ground.put the car in park turned it off and exited the car.it started rolling forward so i jumped back in the car and put on the brake then moved it backwards a little and exited the car again.again car in park and shut off.i walked in front of the car and found my brother. Asi was walking back to the car, it rolled forward again about 8 feet and hit my nephew's car sending it through the garage door.the next day i has the car towed to the dealership as i was afraid to drive it.results from the dealer were nothing wrong.they told the the care had what's called and open differential and if the on wheel skidded the car would roll forward.i told them i had never heard of anything so absurd and their comment was that i needed to read the owner's manual and make sure i use the parking brake.i talked with the dealership owner and told him about it. He also told me that he had never heard of anything like this either.i asked that he talk with his sales people and have them tell their buyers anpbout this.i then talked with a customer service agent at chrysler who told me she had never heard of such a thing.as a follow chrysler sent a survey to me regarding their customer service .i recounted this situation and have heard nothing.i will never purchase another jeep and if i could cancel the lease right now i would do so.this is very dangerous.i had been standing in front of my car just before it rolled forward. In addition, my car insurance premium was increased by $50 per month because of this accident?????? when i did nothing to create the problem. These vehicles should not be on the road with dangers like this.people could very easily be killed or very injured.i have told numerous people never to buy this car because of its danger.
The vehicle makes a loud popping/clicking sound when started.a jeep servicing dealership had the vehicle for three weeks attempting to diagnose and correct the problem with the assistance of their corporate technicians.it was deemed a normal function and that the "vehicle performs as designed".jeep corporate has been totally unresponsive to subsequent communication.clearly, a very loud popping sound is not normal.please help and please advise best next steps.thank you,[xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
2014 jeep grand cherokee.consumer writes in regards to vehicle rolled and struck residence- caused front end damages. Dealership refuses to repair recall at no cost to consumer.the stated she was not aware of a recall, prior to the incident.
At random times, transmission sticks between drive and sport...and won't shift and car slows down. Have to pull out of traffic and stop to get transmission back in gear. Vehicle brought in for service july 2014 to dealership, within a month....same problem. This vehicle is unsafe and dangerous to drive. Prior to this...i had the check engine light come on 4 times.
While driving the vehicle stopped working and would not accelerate. I took it to the dealership and they said that there was a problem with the filter that was attached to the transmission and they reset the transmission. Two days later it stop working while in the middle of an intersection and when it was down shifting it became jerky and would lunge forward. It also started making a noise when put into reverse and the dash said that the vehicle needed to be put into gear while i was driving. It is back at the garage again to be fixed. This is a serious safety issue! when i was at the service center the manager showed me a recall from chrysler that was dated 11/2013 and was about this issue. He also told me that chrysler stopped using this transmission at the end of 11/2013 because of these problems. There is no way to fix these problems, but chrysler does not want recall any of these vehicles. What is a consumer suppose to do?
The contact owns a 2014 jeep grand cherokee. The contact stated that after coming a complete stop, the accelerator pedal was depressed however, vehicle hesitated without warning. Additionally, on several occasions the vehicle lunged forward with the accelerator pedal depressed. The contact called baxter chrysler dodge jeep ram omaha (17950 burt st, omaha, ne 68118) and was informed that the vehicle operated as designed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 35,000.*dt
The contact owns a 2014 jeep grand cherokee. Without warning, the vehicle rolled off from a park position. As the contact's wife attempted to stop the vehicle, it ran over her hip. The woman sustained injuries that required medical attention. The fire and medical services were on the scene following the contact's 911 call. A police report was filed. There was no damage to the vehicle. The manufacturer was notified and the contact was informed that someone would come out to inspect the vehicle. The failure mileage was 10,000. ....updated 10-27-15
The vehicle slipped into "manual shift mode" seemingly on it's own not allowing the transmission to shift after i pulled out of my driveway.it was then stuck in 2nd gear (8 speed transmission) and the tachometer went to redline (over 6500 rpm)as i was expecting to increase to normal driving speed. There was no oncoming traffic or it could have left me in the oncoming lane too long.this has happened multiple times. I reported to the dealer and i am told this is manual mode and normal behavior.the placement of the manual shift paddles on the steering wheel make it convenient to extend a finger and shift up or down.this placement also means you repeatedly go into manual shift mode when you do not want to.when turning left across a few lanes of oncoming traffic it can be dangerous. There is no way to prevent this as the shift paddles are active all of the time and any touch puts you in manual and the only way out is to pull back on the console shift lever and switch to sport mode then again to drive mode which is where i started or continue manually shifting. While manual shifting is an option that may be needed when "4 wheeling" over rock or in mud etc., there should be a way to select it when wanted and not have it pop in at random.all it would take is some programming of the transmission to require that both shift paddles be held down for a few second until the display says "manual shift mode on" before the transmission is allowed to shift using the paddles. It could be turned off in the same manner.no parts or extra hardware needed, just programming.
The contact owns a 2014 jeep grand cherokee. While driving and attempting to make a left turn, the contact attempted to shift gears and experienced a failure. The vehicle shifted into reverse and park. Initially, upon changing gears, it did not correctly shift into reverse. The dealer and the manufacturer were notified of the failure. The manufacturer provided no assistance. The contact stated that the failure pertained to unintended gear selection, which could cause a crash. The manufacturer refused to investigate the failure. The vehicle was not repaired. The vin was not included in nhtsa campaign number: 16v240000 (power train). The vin was not available. The approximate failure mileage was 15.updated 06/29/16*lj
Excessive corrosion on the outer threads and nut that hold the hub (rotor/wheel & tire) on the axle.i have pictures from the first time i noticed it on march 10th 2018.it looks exponentially worse today.left without replacement the wheel & hub will fail & cause serioud injury in less than 12 month.recommend mandatory manufacture recall on 2014 grand cherokee. The pic attached is from march 2018.the corrosion is exponentially worse on 11/12/2018.
Driver's side front outer cv joint boot slipped due to an improperly-installed boot clamp and the grease from the joint migrated to the brake splash guard, suspension components, and inside of the wheel on that side. No grease apparent on the brake rotor at this time, however the dealer, grapevine dodge chrysler jeep, in grapevine, tx, has instructed me to drive the vehicle to them for service in a few days. Any grease on the brake rotor could cause a brake failure on that side (leading to loss of control) and would require some parts to be replaced. I understand that this is a common problem with jeep grand cherokees manufactured in march and april of 2014, however the dealer's service advisor whom i spoke with appears to be unaware of the trend and largely ignorant of the danger that it presents.
The contact owns a 2014 jeep grand cherokee. The contact stated that he experienced several failures with the vehicle. While driving various speeds, the contact heard knocking and banging sounds coming from the engine without warning. The check engine warning indicator eventually illuminated after the failure persisted for some time. The contact drove the vehicle to port jervis chrysler jeep dodge (131 kingston ave, port jervis, ny 12771, 845-856-6211) where the transfer case was replaced; however, the failure continued. The transmission was ultimately replaced twice by an independent mechanic. Also, as the contact was closing the rear hatch, the contact noticed smoke coming from both license plate bulbs. The contact immediately shut off the vehicle and removed the bulbs from their sockets. The contact called an unknown dealer to have the bulbs replaced and was given a quote of $250 per bulb. The light bulbs had not been replaced. Also, when the contact activated the cruise control, the cruise control continued to function even when it was attempted to be disengaged. The contact had to place the vehicle in neutral in order to disengage the cruise control. The contact also experienced several other failures with the vehicle, including other electrical, engine, and suspension failures. The manufacturer was notified of the failures and stated that there was one recall on the vehicle. No further assistance was offered. The vehicle had not been repaired. The failure mileage was 40,000.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (electrical system), 14v643000 (air bags, seat belt), and 15v461000 (equipment); however, the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time to provide the part. When the gear was shifted into park, the gear jumped out of the park position and moved forward a couple feet on its own. The vehicle was not repaired. The failure mileage was unknown.
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle failed to shift. The vehicle was taken to the dealer. The technician was unable to diagnose the failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The vin was not available. The failure mileage was 350 and the current mileage was 5,300.
The contact owns a 2014 jeep grand cherokee. While the vehicle was stationary in the park position, the vehicle rolled back without warning. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The failure mileage was 26,000.
The contact owns a 2014 jeep grand cherokee. While the vehicle was parked, the gear lever shifted into the park position and rolled away. The contact stated that the gear shifter independently shifted into the drive position. The failure recurred on numerous occasions and the gear shifter also shifted into reverse. The vehicle was not diagnosed or repaired. The vin was included in nhtsa campaign number: 16v240000 (power train); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 12,000. Vin tool confirms parts not available. ...updated 06/30/16 updated 07/11/16.
The contact owns a 2014 jeep grand cherokee. The contact stated after coming to a stop, the vehicle jerked forward without warning. The vehicle was diagnosed and repaired. The manufacturer was notified of the failure. The failure mileage was 6,000. Updated12/22/14*ljupdated 05/29/2015updated 9/25/2015
We started our vacation drive to florida june 9, 2019 when we got to florida june 11, 2019 we got a message that popped up on our vehicle that said service shifter. We were really upset because we just bought the vehicle on june 6, 2019. The dealership wants us to pay a $250 deductible for the issues we are having with it. This should be covered under our warranty.
On august 19, 2014, i stepped out of my stationary 2014 jeep grand cherokee overland--believing i had put the vehicle in park on a gentle city-street slope--when it suddenly moved backward, rolling over my left leg and severely damaging my knee, skin, artery, and quad muscles.my wife immediately called an ambulance, which transported me to a local hospital, where doctors surgically attached an "external fixator" in three places, stabilizing and completely immobilizing my leg (for the next five weeks).after a second surgery and over a year of painful and arduous therapy later, i can now walk with a knee-brace, haltingly and with a noticeable limp . . . All due to the jeep grand cherokee's transmission that does not accurately indicate what gear it is in!unless one is concentrating 100+% of the time on the console shifter--and constantly glancing at the indicator lights on the vehicle dashboard--the driver never knows what position the jeep's transmission is in!the shifter on the console always looks exactly the same, no matter what gear has supposedly been selected.we had no absolutely forewarning of the potential life-threatening problem inherent in this vehicle's design, and i can only thank god that i'm still alive today.last week we were surprised to receive written notification from fiat chrysler automobiles that the company and nhtsa had recalled 2014 jeep grand cherokees for the specific defect described in my incident above!. (finally!vindication!)the recall number is show below, i believe.fca vehicle recall number: s27 / nhtsa 16v-240
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 16v240000 (power train), 15v461000 (equipment), and 14v636000 (electronic stability control). The dealer indicated that the parts were not available and may not become available until the 4th quarter of 2016. The contact also experienced a failure in which the gear selector was placed in park and the vehicle rolled backwards without warning. The contact was able to enter the vehicle to ensure the vehicle was placed in park, but was unable to determine if the failure would randomly occur. The manufacturer was not notified. The approximate failure mileage was not available. Parts distribution disconnect.
Transmission electronic shift lever. In april 2015 my vehicle rolled into a parking lot guardrail, after i thought the shift lever was in park. The left front fender was damaged and had to be replaced. I filed a reimbursement claim with fca on 05-27-16 and was recently denied.
There have been more recalls than i can count, but recently i was driving it and the alternator (which was recalled) when out in the middle of driving and i had immediately pull over and lost control of the car. I've had another recent recall not the shifter and my stereo randomly went black, allowing no control over the vehicle settings or a/c.this car is a lemon!
Service four wheel drive system comes up on my dash and then the traction light comes up on my dash and won't go out. When making a left turn or right sometimes the vehicle pulls. Also when accelerating and decelerating the rear differential makes a humming noise.
The car was purchased with only 132 miles on it. And the transmission will not shift into first gear unless it is at a dead stop. I can't even get up my drive way without coming to a complete stop. It slips then grabs first gear with a jump forward. I have never had an automatic that shifts like this. I have had it into the jeep dealership twice for this and was told that's the way this transmission works you have to live with it. This problem happens everyday.
The contact owns a 2014 jeep grand cherokee. After shifting the vehicle in park and exiting, the vehicle rolled down the driveway on its own and struck another vehicle. The failure occurred without warning. The vehicle was taken to the dealer where it was diagnosed, but the failure could not be replicated. The manufacturer was made aware of the issue. A police report was not filed. There were no injuries. The failure mileage was approximately 28,000.
Vehicle lost all forwarded speed (engine was still running), transmission was not allowing the vehicle to continue to move forwarded.my jeep was almost hit several times by different eighteen wheelers, cars, and pickups while trying to get the jeep off the highway to a more safe spot.my family and i where put in great danger because of this incident.the second occurrence was when i left the jeep in park and walked in front of it, at which time the jeep began to move forwarded hitting me, if it were not for my wife sitting in the passenger seat and pushing the shifter up, i would have been ran over.the shifter is not supposed to move without applying the brake (a major problem exists somewhere).the third occurrence was when we entered the highway with the posted speed limit of 70 mph, the jeep would not accelerate faster than 38 mph.again my family was in immediate danger because of the hilly terrain and the traffic running up on us at 70 mph.we found ourselves having to park on the side of the road placing ourselves in another dangerous environment.the transmission finally engage properly and we were able to get the jeep to the repair shop.the jeep had already been in the shop twice for the front drive axle.the second time it was in the shop, they were suppose to check out the transmission to correct what had happened the first time the jeep stopped running down the highway.my family was lucky that we did not have a major accident because of these problems.i feel that an investigation needs to be initiated quickly before someone or some family die in a fatal crash because of these problems.
The contact owns a 2014 jeep grand cherokee. While driving approximately 30 mph, the accelerator pedal was depressed but the vehicle failed to accelerate. The failure recurred numerous times. The vehicle was taken to a dealer where the transmission software was updated. The manufacturer was notified of the failure. The approximate failure mileage was 6,000.
I am writing this because of the recent transmission shifter recall regarding my 2014 jeep grand cherokee.on april 9, 2015, at approximately 2:00 a.m., i stopped at the post office to mail a letter. I placed the electronic vehicle gear shifter into 'park'.it actually went into reverse.as i stepped out of the vehicle, my foot began to slip.i thought i had stepped onto some oil on the parking lot.i placed my other foot onto the pavement to catch my balance.it began to slip, also.in the confusion, i was unable to determine whether the vehicle was moving forward or reverse.i still had a hold on the door and the steering wheel.as i tried to pull myself back into the vehicle, the steering wheel turned.at that point, and since the door was wide open, i decided to drop to the pavement to move away from the moving vehicle.when i did, the front left wheel rolled over my right leg.my leg must have been in a folded position.the wheel rolled onto the inner-upper part of my lower leg, missing the knee, and off the outer-lower part of my upper leg.the pain set in.i was able to get up, chase down the vehicle, get in, and stop it before it crashed into anything.i sat in the vehicle for a while until some of the pain subsided a bit, drove back to the original place at the post office and parked it.i lost the letter i was mailing and searched for it.i went home,took three aspirin and a shot of whiskey, and watched television for a while until i could sleep.the next day at the office, my assistant named the vehicle "christine".on april 12, while getting ready for church, i noticed my foot looked very dirty.it would not wash off.my brother was visiting at the time, so i asked him to take me to the hospital.there was lots of soft tissue trauma, scaring, and nerve damage.one year later, the scars and some numbness remain.
I noticed grease coating inside of front wheel while washing car. Upon inspection, the cv boot appeared ajar and the assembly was exposed. Only 170 miles on the vehicle before failure of component.with a little research on jeep garage forum, many consumers are complaining, specifically with build dates around march 2014, which this car is presumed built around.unknown if second failure of passenger side cv boot is immanent..car is now in the dealer lot awaiting assembly component.
Two occurrences of catastrophic engine failure leaving me stranded on highway fearing for my life. First event dealer had jeep for 5 months to "replace motor" i had to contact them several times after getting it back to obtain documentation and was told original warranty of 100k miles would be renewed. Recent second occurrence at 60k miles on new motor dealership has now had vehicle for over 2 months. Now trying to charge me for high pressure diesel pump they replaced, car still not running. Plan to replace all valves, will it run? initially it had shown so many codes they couldn't determine why the car failed. Nhtsa has over 130 complaints on this motor. Jeep fiat chrysler awaiting govt. To sign off on emissions scandal settlement that will allow them to not have to buy back this vehicle, unlike volkswagen who did the right thing for same issue and bought back. Unlike volkswagen this vehicle has multiple documented defects and safety issues. I am being stonewalled by jeep for resolution. Since my purchase of this jeep in 10/2014 it has been in for repairs unrelated to normal use more times than i can count, over 7 months in shop while i am paying on it without being able to use it. I purchased this vehicle for reliability, it has failed that test over time. They could again replace the motor and i do not want the vehicle back, i will not again risk being stranded on the highway, engine nearly on fire after shaking, knocking, rocking, and smoking not able to turn off until it dies. I refuse to resell it to some unknowing unsuspecting person that will end up with a lemon if the dealer gets it running. This jeep needs to be recalled immediately before someone loses their life! jeep and the dealer service departments need to be made to stop defrauding consumers and making millions on a defective lemon. I have never had so many issues with a vehicle in my life. Help!!!
I have took my vehicle for a shifter recall. They did a programming they said and that it should have fixed the problem. I explained to chrysler capital about how my vehicle would shift into neutral after throwing itself into other gears. I would have to turn off the vehicle and begin driving again. Now my vehicle hardly drives and the transmission makes a loud cracking noise. This recall made my transmission go out.
I was informed by a supervisor at the chrysler corporation that the reason that the transfer case (part of the drivetrain) on my all wheel drive jeep broke while i was driving was because there was a difference in tire tread depth of greater than 3/32 of an inch (2.3mm).they were kind enough to reimburse me $1000 towards the repair, however, i do believe that this is a safety issue.
The contact owns a 2014 jeep grand cherokee. The contact stated that the service shifter indicator illuminated. The vehicle was taken to stockton dodge chrysler jeep ram (3333 auto center cir, stockton, ca 95212), but it could not be repaired because there was not an active failure code on the vehicle. The failure occurred several times. Also, while driving the vehicle, the instrument panel screen went black and all the indicators illuminated. The vehicle was towed to lodi chrysler dodge jeep ram (1255 beckham rd, lodi, ca 95240) multiple times, but they could not diagnose the cause of the failures. The dealer stated that the vehicle was not included in nhtsa campaign number: 13v483000 (service brakes, hydraulic, electrical system). The manufacturer was contacted. The vehicle was not repaired. The failure mileage was 68,000.
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle began to reverse independently while the engine was on. There was no occupant in the vehicle. The vehicle traveled across the street and crashed into a mailbox, then proceeded to roll up an inclined driveway while still in reverse. The contact attempted to enter the vehicle but the vehicle then moved forward and knocked the contact to the ground, driving over her legs. The vehicle eventually stopped and crashed into a fence. The contact sustained leg injuries that required medical attention. The vehicle was towed to an independent mechanic where the body damages were repaired but the failure was not determined. The failure was recurring. The failure mileage was approximately 35,000. Updated 04/08/16*lj
I drive the 2014 gr cherokee with the electronic gear shifter that has been recalled for the shifter not engaging all of the way into park.i had the recall 'fix' done a couple of months ago, but then found out from the dealer that the emergency brake only engages if you attempt to open one of the doors.about a week ago, after parallel parking on a busy city street, i put the car in park and remained in the car for about another minute while fishing quarters out of my cupholder (for the parking meter).i all of a sudden felt like something hit my car, looked up only to find my car had rolled backward into the parked car behind me.i have a huge bike rack on the back of my jeep that blocks the reverse camera, so the audible security alert is always on when the car is in reverse - this alert did not come on while the car was rolling backward, therefore, the car was not in reverse, but rather not in park all of the way.thankfully there were no pedestrians behind my car, nor any damage to either vehicle, however, if a person would have had their back to me, i would have crushed them between the two cars.my car has now been at the dealership for 6 days (second time for same issue) and i'm dealing with customer service departments within chrysler/jeep to rectify this issue somehow.i want either a new gear shifter that is not electronic, or to get out of this vehicle.this gear shifter is an enormous safety hazard.i feel like i'm getting the run-around, to say the least, about a major recall that is the auto makers fault, not the consumer.for the record, i have been driving approximately 30 years and typically average 20-30k miles/year.i am consulting a lawyer at this point.
My currentlease, a 2014 jeep grand cherokee laredo,has been plagued with defects. There have been 9 recalls, 16 service bulletins, and 5 investigations'.in addition there are 587 driver/owner complaints.my problems: instability of the transmission. After parking next to a storage bin, transmission slipped out of park and the jeep moved forward crushing my leg in the door and denting/scratching the exterior of vehicle. There has been no indication that fca (jeep) has resolved this issue.another problem i'm having, which has been plaguing many other jeep owners, is where the engine warning light illuminates with no indication of specific information with regard to what the malfunction might be. After 5 service visits over the past 2 years , jeep has proven they unable to remedy this. I continue driving with uncertainty and stress with my passengers and i fearing ourlives may be endangered.the engine light is currently illuminated. I am not getting the level of vehicle safety and dependability i am paying for.i have filed a complaint on the website of jeep and have offered fca(jeep) a settlement whereby i would be refunded the leasing charges i paid and the company would consent to an early termination of the lease with no penalties or charges.fca(jeep) has failed to remedy my problem. (please see attached details)fca us llcis required to execute certain performance obligations , pursuant to the july 24, 2015 consent order, amended december 8, 2015,the objectives of which are to mitigate the risks of harm and promote safety for we,the consumers.fca, however, persists in violating and disregarding me in a blatant act of non-compliance with the order.i seek assistance in expediting remedial action in this matter as a victim, and the protection of my rights as a consumer, and as an american citizen.[xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2014 jeep grand cherokee. The contact stated that the gear shifter failed to go into park. The failure recurred numerous times. The vehicle was taken to the dealer where a software update of the gear shifter was performed. The contact received notification of nhtsa campaign number: 16v240000 (power train). The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 19,000.updated 10/21/16*lj
While driving up a grade at 50 mph, vehicle began to shake/shudder/vibrate. I had to tramp the accelerator to engage the transmission to work through the situation. This has happened at least a dozen times. Dealer has not been able to replicate the condition. The catalytic converter is being replaced on 7/16. I do not know if this is the cause of the problem.
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving at 60 mph, the transmission failed causing the loss of power steering and the inability to accelerate. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 37,000.
I was at a full stop. I made a left turn and the vehicle just accelerated more than expected and ran into a tree. The tree was unearthed, the front of the vehicle was completely destroyed. It was totaled by the insurance company.
Soon after taking possession of this vehicle (9/27/13) i noticed that now and again (4/5 times) there would be a hesitation from the automatic transmission when shifting to the next higher gear when accelerating to highway speed.it was so subtle that i filed it under "nothing is perfect", but would keep score.don't be misled by the low mileage above.that is my new normal.a head and neck injury in 2001 followed by a long overdue diagnosis of severe ptsd by the va left me practically a "house hermit" and driving anywhere involving distance requires hiring a driver.this vehicle was nothing more than my being able to have access to the woods with a 911 button attached to keep the p/a in check.what happened to me was that from a stop sign i turned onto the main highway and was accelerating to 55 when at about 50 the transmission hung, this time it would not release to the next gear, the engine began to struggle until it almost stalled.as unexpectedly as it had hung the transmission shifted, the engine immediately recovered ""with a roar"" and off we went. (extra rpm's, ? computer/fuel pump saw no problem)i'm sure that in those seconds my speed dropped 20 mph's with no "warning", such as brake lights had someone been behind me.had this occurred entering a busy belt-way, interstate, etc., you can imagine the possible may-hem.did some research, got an appointment for service at the dealership and was told (as expected from research) their computer saw no abnormalities and showed me a blank piece of paper to prove it.asked them to sign a piece of paper saying my drivetrain was "just wonderful" and reaffirming that chrysler had never heard of any problems just in case i or others wound up dead or maimed from "no problems".i now have a "moral problem" sitting in my driveway and not out in the middle of the woods.
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle was shifted into park position; however, the gear shifter was in reverse. The contact exited the vehicle, not knowing the vehicle was in reverse, and was knocked over by the vehicle. The vehicle ran over his left leg and right toes and crashed into another vehicle. The contact sustained injuries that required medical attention. No police report was filed. The manufacturer was not notified of the failure. The approximate failure mileage was 20,000. Updated 05/04/16*lj
The contact owns a 2014 jeep grand cherokee. While the vehicle was parked, it rolled backwards over the contact's right leg. The vehicle then ran over a curb and crashed into a lamp post. The contact sustained leg injuries that required medical attention. The air bags failed to deploy. A police report was not filed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 44,000.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 16v240000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacture exceeded a reasonable amount of time for the recall repair. While the vehicle was placed in park with the emergency brake applied, it began to roll in reverse without warning. In order to stop the vehicle, the brakes had to be applied excessively. The manufacturer was not made aware of the failure. The failure recurred. The vin was invalid. The approximate failure mileage was 42,000. Parts distribution disconnect.
I have been complaining since the day of purchase about the gear selector.it does not engage in park correctly.it jumps out of park when you leave the vehicle.the paddles on the steering wheel are a total menace.i left the car when it was running and it started to move out of park.no warning system will solve this problem since it jumps out of park.
On november 17th, after about 30 seconds driving forward, the car shifted from 2nd gear back to first gear.the car practically skidded to shift back to first.i was thrown forward in the car.luckily, i wear my seatbelt.it would not shift out of first after that.the engine light came on.i had it towed to the dealership where i bought it.they said something is wrong with the transmission.they said they could not fix the transmission, but would replace the entire transmission.they said with a car this new, they do not have the knowledge to fixing the transmissions.they replaced the transmission and drove it 200 miles.they said it is fixed.i picked it up on a monday, november 24 and drove it home.the next day, i had the problem again.when turning on 4 lane road (2 in one direction and two in another), the vehicle started to go across the intersection.it appeared to try to shift to 2nd, but the car stopped moving (like it was in neutral).i had to start blowing the horn as oncoming cars were coming at a high rate of speed.i could have been killed.i immediately called the dealership.they picked the car up and drove it back to the dealership.they ran numerous tests on the car and could not duplicate the problem.they called and told me the car was ready.i have severe reservation about getting back in a vehicle that i could have been killed in and drive it away when i know, the dealership knows and chrysler knows, they couldn?t duplicate the problem and they didn?t fix anything.so, basically, i will be driving a ticking time bomb that could blow up at any time.my wife, kids and grandkids could be in jeopardy and other drivers on the road.i paid over 50k for this vehicle, only to find myself stressed out over this fact.i cannot get back into this vehicle knowing nothing was fixed and i was almost killed.
I have owned a new 2014 grand cherokee limited v6 for six months and have experienced rough shifting with my transmission from day 1.the transmission is especially rough when cold and/or shifting from 1->2->3 and 2->1 downshifts.i have brought it in to jeep numerous times for a fix, the dealer recognizes that the transmission is not shifting smooth or correct, but says until there's a fix or update from jeep, there's nothing that can be done.it is very frustrating to spend $45k on a new vehicle that has "jerky" transmission shifting, to the point where i cannot use my vehicle with business clients due to the harsh ride.i've been on multiple jeep forums and based on the number of postings about this issue, the discontent is widespread among jeep owners and fans.with the issue getting worse over time, i'm concerned my transmission will fail and become a serious safety issue.
The contact leased a 2014 jeep grand cherokee. The vehicle hesitated when making a complete stop and when accelerating. In addition, while driving highway speeds, there was a sudden loss of power and the contact had to coast the vehicle over to the side of the road. The vehicle was parked at the contact's residence and was unsafe to drive. The contact notified two dealers and they were unable to supply the remedy and parts to repair the vehicle. The contact later received notification of nhtsa campaign number: 16v529000 (power train). The two dealers mentioned that the parts were unavailable. The manufacturer was notified of the failure. The approximate failure mileage was 12,000. Vin tool confirms parts not available.
The contact owns a 2014 jeep grand cherokee. While stationary, the vehicle reversed on its own and struck another vehicle across the street. The air bags did not deploy. A police report was filed. There were no injuries sustained. The manufacturer was made aware of the issue. The failure mileage was 36,697.
The contact owns a 2014 jeep grand cherokee. The contact stated that while at a complete stop, the vehicle independently shifted into neutral gear and then it stalled. The vehicle wasrestarted within a few minutes. The vehicle was able to be driven to the contacts residence. The contact also mentioned that the failure occurred several times. The vehicle was taken to the dealer where the failure could not be diagnosed. The vehicle was not repaired. The manufacturer was not notified about the failure. The failure mileage was 300.
While driving my vehicle will jerk violently while going from 2nd to 3rd, and 3rd to 4th gear. It also does it when you brake. Took to dealership 7/25/17 and was told that a valve needed to be replaced. Part is on back order. Today, 7/30/17, while driving my vehicle at no more than 30mph on a city street, it got stuck in 3rd gear and check engine light turned on. Would not let me do a manual engage or switch to sport mode. Had to pull over and restart the car to go back to normal.
The contact owns a 2014 jeep grand cherokee. After stopping the vehicle and shifting into the park position, the vehicle went into reverse and dragged the driver while attemtping to exit. During the incident, the driver suffered an injured left shoulder. Medical attention was not required. The vehicle was taken to the dealer, but no information was available. The vin was unknown. The manufacturer was not notified. The failure mileage was 37,000.
Was reversing with my small boat attached at the lake prior to launching. Put jeep in park to step out and check how much room i had. Vehicle continued to reverse, knocking me underneath the open drivers door. Stopped when it hit a tree about 10 feet away. I had front tire mark on my back, pretty scratched up and bruised, pulled muscles etc. Visited the doctor for a check-up.
The contact owns a 2014 jeep grand cherokee. While parking the vehicle, it rolled on its own and struck and dragged the contact's spouse. The vehicle rolled to a drainage area where it was stopped. A police report was not filed. The contact's spouse sustained a fractured left shoulder, which required medical attention. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The vehicle was included in nhtsa campaign number: 16v240000 (power train).the failure mileage was approximately 10,000.
Driver proceeded from a from a 4-way stop to the posted speed limit of 55 mph.shortly after getting up to speed, the vehicle's dashboard illuminated with several warning indicators (service electronic throttle control, service airbag system, low oil pressure, low voltage) and lost all engine power.vehicle coasted to a stop in a nearby parking lot.driver was attempted to restart the vehicle several times, but unsuccessful.vehicle has been towed to the dealership awaiting service.
Transmission locks up after starting, unable to shift into any gear, and malfunction indicator light "mil" is illuminated. In order to get the vehicle to move it must be shut off and on, sometimes more than one time. After 4 incidents, jeep gc was brought to local service dept. Where several flash updates were performed to vehicles computer and valve body pump box was ordered. Jeep was returned for service 3 weeks later where transmission pump box was replaced and transmission re-trained. Since then the issue has continued to occur on 3 separate occasions. Additionally, now the diesel exhaust regeneration comes on every 30-40 miles where the car must continue to be run until regen has completed, no changes had been made to driving habits and prior to transmission work regen had never needed to come on. It is unknown if the jeep gc can move when the mil and locked shifter occur as the issue has occurred only in flat areas (mostly home garage), however this could be a deadly issue if parked on hill and if vehicle transmission is not locking gears and can move forward or back. It does not appear that this is the case but can not be ruled out. Vehicle is going back in for service and transmission replacement.based on research online it would appear transmission issues with the 2014 jeep gc are widespread and even after repairs are performed the vehicle never drives properly or as it did previously and usually hesitates, shifts hard or jerks forward which is also very dangerous as it seems to be sporadic and unpredictable for drivers.
The contact owns a 2014 jeep grand cherokee. The contact stated that while parked with the key in the ignition, the vehicle rolled forward without warning. The failure recurred on several occasions. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 1,000.ma 10/16/15the consumer state weather was not a factor. Being on an incline or decline was not a factor, either. The vehicle moved on its own, unless his foot was on the brake.
When i go to press the brakes and come to a stop, my vehicle jerks when it slows down as if its almost stuck in a gear while it downshifts which causes the vehicle to move forward while trying to slow down which can cause an accident.
Left head cyclinder in engine cracked with coolant leaking to engine. 2011-2013 were extended on warranty for this but not the 2014 yet. To fix the 1 issue apparently requires replacing several other parts resulting in a astronomical bill. When got back from getting checked out the engine now makes a ticking sound. Also gear shift issues where the car will say in desired gear and won't go into park and stall out. The second was a recall but my vin was not included. Gear shift issue happens at random and has left me in the middle of the street.
I took my vehicle to the dealer for service and to allow them to perform a recall to the emissions system per the notice i received. I picked up the vehicle and went to pull out into traffic and despite leaving plenty of room to accelerate, the vehicle took a very long time to move over 15 mph despite pressing the pedal harder. I ended up impeding traffic as it took so long to get moving. This slow response continued for the first 15-20 minutes and improved some, but not to normal operation. It was already late in the day, so i thought i would return to the dealer the next day to see what the problem was. The next morning, the vehicle again has very long delays from the time you depress the accelerator and the time it actually moves. It again improved once it warmed up, but still feels like it is starting in 2nd gear and has an unacceptably long delay before it moves from a stop. I feel that this is a safety issue as the vehicle now cannot merge into traffic within a reasonable amount of time. In addition, the exhaust seems to have been regenerating the dpf multiple times as you can smell the odor and feel the heat in the floor of the vehicle. I am concerned that it may be overheating the exhaust which could pose a fire risk, as well as the lack of pedal response which could cause a collision if it unexpectedly loses power upon pulling across traffic. I have a message to the dealer, but have checked the recall related forums and have found that this is a known issue with this update, and that fca has no known fix. The recall letter stated that there would be no driveability impact due to the aem update and no significant impact on fuel economy. This supposed epa emissions recall has made my vehicle unsafe and increased the amount of fuel consumed.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 16v240000 (power train); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. When the contact activated the air conditioner while the vehicle was still in park, it suddenly began to reverse. The vehicle reversed onto the neighbor's yard where it came to a stop. There were no injuries. The rear driver side of the vehicle was damaged. The vehicle was inoperable. The contact called the north point chrysler dealer who stated that the remedy was not available. The manufacturer was made aware of the failure and opened case number: 31950316. The manufacturer also stated that the remedy would not be available for another month and a loaner vehicle could not be provided. The approximate failure mileage was 31,500. Parts distribution disconnect. Updated 08/29/17*lj
Failure in drivers side cv joint. Grease splattered everywhere. Upon investigation, this is a common issue that jeep will not address proactively. I asked service to replace both halves as one side failure is a sure sign that they both will go. They refused insisting again that the other one was fine. That's what they told me before i took delivery - they were both fine. Now, i'll have to go through this process twice - on a truck that is 9 days old.
Vehicle was in for 100,000 mile service at dealership. During inspection tech noted there was seepage coming from the input/output shaft seals on the transfer case. After reading jeep forums i noticed this seems to be a common occurrence.
2014 jeep grand cherokee shift complainti began experiencing issues after owning my vehicle for less than 6 months. While driving the vehicle, on many occasions, it would not shift or will act like its trying to brake. Harsh shifting would occur when putting the vehicle in drive or reverse and upon stepping on the pedal the vehicle will slam into gear. There are also many instances where the vehicle will skip gears, stay stuck in a gear, and the worst situation is when the vehicle has shut itself down or put itself into 2nd gear and would not come out of that gear after key on/off. This last situation could have resulted in a serious incident if i had been traveling at a high rate of speed. It has been taken to the dealership over 7 times and each time they "relearned" the software, performed other fca "acceptable" repairs, replaced components and told us it was fixed. Each time the vehicle has been supposedly "repaired" and returned to me it has failed again. The most recent occurrences resulted in the vehicle not even being able to be driven since the gear selector would just slide freely back and forth through all ranges without ever engaging; these 2 instances the vehicle had to be picked up and towed to the service repair shop. I feel fca is taking a chance with my and my families life and have offered me a small monetary settlement to consider my issue resolved. I find this insulting that this is the value they have placed on life and frankly the fact is i do not trust this vehicle to be driving it. I do not believe i am getting the personal enjoyment and full use of my vehicle since there is an underlying fear that it could happen while driving down a freeway at 70 mph. Is harming someone what it takes for this issue to be taken seriously?
After coming to a complete stop the vehicle lunges forward. This is an intermittent issue, but appears to happen more frequently after the vehicle has been sitting for a period of time. Additionally the vehicle transmission is always trying to find a different gear (i describe this as fishing for a gear) up shifting when you want to slow down or just the opposite down shifting when you want to speed up.
Transmission will shudder while accelerating making the vehicle dangerous and difficult to control.vehicle has been to the dealer multiple times and they have yet to fix it.research has led me to believe that this is impacting many other jeep's on the road today.i do not believe they are safe to be on the road until the problem is remedied.
While pulling into parking spot, and stopping. I pushed the shift lever all the way forward, until it stopped, released the foot brake, and the vehicle started moving backwards. I still had my hand on the shifter, and attempted to push it farther, but it was all the way forward, and would not move further. At the same time i looked at the indicator and it showed that the vehicle was in reverse, and it would not go into park. Meanwhile the vehicle was still moving backwards and almost stuck another vehicle. I had to release the shifter, and push it forward again, along with stepping on brake pedal. This has happened more than 3 times. This vehicle has had the software update done to it. The update is only good if you are trying to exit the vehicle. If you are not paying very close attention, when you park, the vehicle will take off in reverse unexpectedly, very dangerous situation.
There is a loud bumping noise coming from the under carriage at start-up
After the emissions recall, my jeep has dangerous lag on acceleration. You press the gas pedal and there is a 3-5 second delay before anything happens. Very dangerous when pulling out of my driveway etc. Additionally the fuel economy has decreased substantially. Any help with this is greatly appreciated. Thanks,mike
When driving and needing to accelerate quickly, transmission seizes and has a significantly delayed response. Happens when trying to make left turn through traffic, merging into traffic circles and highways as well as sometimes when accelerating on a highway. Very dangerous. First time it happened i was attempting to make a left turn at a break in passing traffic. Had my twin 2 year olds in the car and the car seized after i had moved slightly into on coming traffic. I just kept pressing down harder and finally the transmission engaged and responded but was very very close to getting hit. It then happened trying to merge onto a traffic circle. This time i wasn't as aggressive because i was afraid it would lock up and it happened again. It happens every time i drive so i can't clearly list all the incidents. I just now have to drive knowing i can't make quick or abrupt accelerations. Have been to dealership many times with this complaint and they just say they will update software. Issue still there. Anxious for lease to be over.
I was involved in a serious accident on 9/20/2017 while driving my 2014jeep grand cherokee. I was driving slowly out of a fast food parking lot andapproached the exit intending to turn right onto the road. I saw therewas oncoming traffic, and applied my brakes to stop and wait for thetraffic to pass. I'm positive that i had my foot on the brake, butinstead of stopping, my car surged forward into the road and into the path of a semi truck. The brakes weren't working. I started to reach for the emergency brake, but i had already hit the semi- truck by then. The first impact happened on the front driver's side of my car, then the car spun around and the second impact hit the rear driver's side of my car, the car continued to spin around and stoppedwhen it hit a utility pole next to the entrance/exit of the fast foodrestaurant. Fortunately no one was injured or killed. I am 100% certain that some kind of malfunction happened with my car. I know i had my foot on the brake. I've had several recalls on this jeep for repairs andsoftware updates, and i believe at least a couple of them were related to the transmission. After the accident, i searched the nhtsa website, and i found several other reports of the 2014 jeep grand cherokee surging forward when the brakes are applied.there are also many other complaints of this model grand cherokee having many problems with the transmission, power train, and brake systems.i have already submitted a complaint to jeep about the accident.
After making a right hand turn at a four way stop, i began traveling through a residential area at about 25 mph. After maybe 100 yards, the car came to a stop and the engine was revving, as if the vehicle were in neutral. The shift knob indicated the vehicle was in drive, but it was no moving forward. Obviously this caught me completely off guard, as someone at the four way had waved me to go before them, the i unexpectedly stopped in the middle of the road and would not move. I began applying the gas more gently, good thing or i would have jumped forward, and eventually the vehicle began to drive again. The low number of miles on the car is because i am scared to drive the car until the two brake recalls are completed, and now this. I see this has been a big concern in other years for the jeep and have found many similar complaints online for this model. When will this issue be addressed? big safety hazard!
After driving vehicle for first week of purchase, while cleaning vehicle i noticed an incredible amount of grease on the inside of the front rims.looked under the vehicle the right drivers boot was split and the clamp was hanging around the axle.when i returned vehicle to dealer they looked at it and said it was safe to drive until they ordered the replacement parts which was on backorder.it has been two weeks since then and still no parts have come in.i am concerned about driving the vehicle because the grease is all over the disc brake pads and could cause and accident due to brake failure from the grease.
I moved my jeep on the driveway, and believe i placed it in park with the engine on while going back in the house.when i returned outside less then one minute later, the jeep was rolling down the hill backwards.it went straight down the driveway backwards, across the street, and into the rear of a car parked across the street.i believe it totaled the other vehicle and did approximately $1300 damage to the jeep. I did not file a police report, but there was an insurance claim against my insurance for the damage done to the other vehicle. I did not submit a claim for my own insurance as there was a $1,000 deductible. I just read an article in the paper that other people have been having similar problems where it is difficult to tell if the vehicle is in park. (the date of 9/1/2015 is estimated but can be confirmed)
Constantly will make a squeeling sound every morning on start up.lasts over a minute - not even on cold days!have had it looked at - state can't duplicate the oeuvre (of course because it's always the first start up! rough idle every 2-3 minutes,transmission shifts hard out of first gear.pour fuel economy as well. Maintenance has been done.just bought the car - several issues
Regarding recall 16v-240. I am writing to encourage nhtsa to require fca to replace the electronic shift selector with one that stays in the position corresponding to the transmission gear selection. More display warnings and printed cards will not solve the user interface problem created by the shifter moving back to center regardless of the transmission gear selection. On numerous occasions, i have moved the shift selector forward from drive toward park, thinking that i had heard/felt 3 clicks and that i was in park, only to find that the vehicle is in reverse.
Pentastar 3.6l rear main seal leak
After purchasing the vehicle i started the first leg of a 2000 mile road trip comprising of highway and winding rural roads.during a winding mountainous section of the journey i started to smell something i thought to be possibly a fbrush fire or something burning in the locale i was driving through.later during another section of stop and go driving i started to smell it again, and noticed some brake fade as well.for the remainder of this leg of the trip i used the paddle shifters to reduce my brake use.upon a fuel stop before ending the day's travel, i noticed a thick layer of grease coating the inside of the front left wheel.i did a internet search to see if this was a known issue to find several other owners have had the same issue.i have scheduled an appointment at a jeep dealer for service.hopefully jeep can remedy this seemingly common problem.
My vehicle was recalled for code s27 (gear shifter failing to lock into park) and my dealer can not get me in for over 3 weeks because they said they have to stagger the appointments. This is unacceptable asthis is a real safety concern.
The contact owns a 2014 jeep grand cherokee. The contact stated that the engine stalled numerous times while driving various speeds. The gear system also emitted a noise and jerked while shifting gears. As a result, the contact struck an object while driving. There were no injuries. In addition, the heating system failed. The air conditioner and heater made a loud noise when activated. The vehicle was taken to the dealer several times for the failures. The dealer upgraded the software system several times, but the failure was not corrected. The vehicle was repaired per nhtsa campaign number: 16v529000 (power train), but the failure was not corrected. The manufacturer was not notified. The approximate failure mileage was 1,000.
I have a long narrow driveway with a bit of a slope toward the house.when going out the driveway i seen a trash container tipped over.i put the vehicle in park, letting it idle, while i exited the vehicle to remove the container.looking back i seen the jeep backing down the driveway toward the house under it's own power. I tried catch it,but it hit the side of the home on a garage wall.total damage to the vehicle is around $9400i've yet to get the house damage estimate back.i didn't see if the vehicle was in park or reverse when i exited.i pushed the shifter clear forward till it stopped, then exited.the shifter has to go thru reverse before it gets to park.in the past i've noticed that it did not always go into park when i had put it there.i drive like normal people drive.i have 55+ years of driving experience.we shift by feel and not always looking down at the shifter.when a shift lever goes thru the motion forward and stops, we expect it to be in park, not reverse.this is a major flaw in the vehicle.i love the new 8 speed transmission, but don't trust the shifting mechanism.my wife is very reluctant to drive it because of this issue.i've contacted chrysler about the issue.they seem concerned and are wanting to look at the vehicle when repaired.however, i'm not certain, hearing about other issues with vehicles, whether they are just trying to blow smoke until i quite down.i did obtain a leg injury when attempting to stop the vehicle.not serious, but surely could have been.had there been a child, pet or other person behind the vehicle, it could have been disastrous.there needs to be a fix to this problem.i have a family member that works for state farm insurance.they've also had similar complaints.there's not detent in the shifting, it just goes forward and stops. All electronic, not mechanical as they used to be.
I pulled into my driveway and put the car in park.when stepping out of my car, it started rolling backwards, the door was open so it knocked me to the ground and i rolled to get out of the path of the wheel, only getting missed by seconds.i had pretty severe bruising but i did not see a doctor.i assume the car went into reverse as it rolled backwards, but it was a slight incline so it may have been neutral.i was mostly focused on the fact my car was rolling backwards at a good rate with my 4 and 1 year old still inside.the car stopped after jumping the curb and taking out the neighbors mailbox.i honestly didn't look at what gear it was in once stopped, i checked on my children and quickly moved it out of the middle of the road, i of course was in panic mode.it did $6004.69 worth of damage to the car, plus the replacement of (2) carseats and a brick mailbox.i took the car in a few months ago for other recalls and let them know about the situation and they said "no problem found" of course.after seeing a report from you all today about this very same problem it prompted me to file a complaint, as i didn't know you existed.the car has slipped out of gear several other times in parking lots, both while i was driving and to my husband as well, but i am very careful to use my parking break every time i park the car after the accident.....updated 04/25/16
I have experienced the same issues with the electronic shifter as reported in multiple media outlets.i thought it was just me not being careful but after reading the reports i know it is the shifter.i have not had an accident but i have come very close to accidents on about 2 occasions and have experienced about 20 other occasions where i caught the vehicle from rolling before leaving the vehicle.i now am very deliberate on engaging the park mode and i double check before leaving the vehicle.even then i have experienced a couple times where the vehicle is not in park.i am just providing this information to help document the issue experienced another person.the date and mileage is an approximation of the first occurance.
While driving on the highway a dash warning appeared that said transmission failure, put car in park.at that point the gas pedal stopped working and the vehicle slowed down on its own. Meanwhile almost causing an accident while trying to make it to the breakdown lane. The first time happened at 19k miles, 2nd 29k miles and the transmission was completely replace, 3rd time 42k all 3times almost causing an accident on the highway. This is an unsafe vehicle for any person to be driving. All incidents between 5/2015 and 1/2017
Hard or rough shift from 2nd to 3rd gear when transmission is cold as in the first use of the day.if done during hard acceleration feels as though transmission will drop out of the vehicle. After transmission warms up to approx 170 degrees shifting becomes smooth. Also slipping type action when slowing to a stop when transmission shifts from 2nd to 1st.
On february 25th, i shifted my car into park and was getting out to look at back wiper which seemed to be stuck.i had left the car running.the car took off in gear and caused me to fall and break my ankle in an open compound fracture that required hospitalization and surgery.my jeep ended up hitting a parked garbage truck and sustained about $5000 damage.who knows what my medical bills will end up being. Plus my ankle may never be right.i will include a photo of my car and x-ray.it happened on private property (taco bell parking lot).a police officer came and parked my car and called an ambulance but did not make a report since on private property.we have not heard from garbage truck and doubt it did anything to it.the car was in park and not sure how fast was going when hit the garbage truck.
Vehicle was stationary andidling in the park position, went to shift to reverse and it would automatically shift into neutral and the check engine light came on immediately after. Attempted to shift back into reverse and it would once again shift into neutral. Turned vehicle off and back on and was able to shift into reverse fine however the check engine light remained on. Prior to this event happening there had been a jerking and pulling feeling in the transmission when the vehicle would shift gears as it accelerated on city streets as well as on the highway. Vehicle was taken to the dealership to get inspected and was diagnosed with the tcm codes p1d92 and p1da8. Was adviced to have the valve body replaced or possibly even the transmission. The jerking and pulling feeling is still current.
The contact owns a 2014 jeep grand cherokee. The contact stated that while making a turn at unknown speeds, the vehicle independently shifted into neutral then stalled. The vehicle was able to be driven to the contact's residence after being restarted several minutes later. The contact also mentioned that the failure occurred several times. The vehicle was taken to the dealer where the failure could not be replicated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 1500.
Vehicle was purchased new.took 3 months to build and was delivered on april 30, 2014 to dunn chrysler jeep in lebanon, ky.read on jeepforum.com that the front cv boots on jeep grand cherokees built during march and april 2014 were failing.they were coming apart and were slinging grease everywhere.sometimes it was the right front axle and other times it was the left front axle.crawled under my vehicle which was built april 2014 and both front axles had grease slung all over both front wheels and cv boots were shot.vehicle is basically unsafe to drive until front axles are replaced.
I went to place the gear selector into park but it didn't go in and i didn't realize it wasn't in park. I went to get out to grab something and it rolled backwards into my garage door. It dented the garage door and luckily only did that as damage. I was able to get my foot onto the brake before it went any further.
My 2014 jeep grand cherokee ecodiesel shudders/vibrates intermittently at highway speeds. Evidently, this is a common problem in this particular model, and so much so that it now has a name, "fish bites".at least one technical service bulletin and possibly even more (many have similar symptoms) have acknowledged the drivetrain as the source and have attempted to resolve it with software flashes. After numerous visits to the dealer to correct the issue, the "fish bites" are still happening, and are getting increasingly worse. Unfortunately, after the last visit and being told it had been resolved, i had to find out that the attempted fix did not work while on a tight two-lane road. The occurrence nearly caused the vehicle to lose control at high speed. Prospective buyers of this model should recognize that it may be unsafe, as this unresolved issue was clearly a hazard to myself and to the vehicles in close proximity.
The contact owns a 2014 jeep grand cherokee.the contact stated that while parking the vehicle and shifting to park, the vehicle began to roll away. The vehicle was taken to a dealer where the failure could not be determined. The manufacturer was notified of the failure. The failure mileage was approximately 31,000.
During a vacation trip, we parked the vehicle in a remote mountain road turn-out area to take a scenic photo.returned to vehicle, started the vehicle; however, no matter how many times and what methods were used, the transmission would only pop-back into park.on safecar.gov, i noted previous 2014 jeep cherokee complaints concerned with the transmission popping only into neutral; but, for us it was popping only into park.the towing company did over $3,000 worth of front-end damage to vehicle in attempting to tow it while the transmission was frozen in park.on the same trip, the dashboard controls would go completely dark on an apparent infrequent random basis.we also noted cruise control acceleration problem with unexpected and or apparently random uncontrolled accelerations beyond driver's expectations or immediate control.both of these which frightened us.another strange thing we noted waswhen the transmission changed gear (primarily in lower gears), the vehicle jerked in a rough manner beyond what we have experienced in any other modern vehicles.
I drove my car to my neighbor's house, put my jeep in park (while it was running), got out of the vehicle, went to the back passenger door and got my daughter out of the vehicle, we walked in front of the vehicle, i dropped her off at their house and while talking to the neighbors for a couple of minutes, my vehicle engaged by itself and drove into their garage.
The contact owns a 2014 jeep grand cherokee. The contact stated that while attempting to accelerate from a stop, the vehicle jerked and hesitated before moving forward. The contact noticed that the front end of the vehicle started to vibrated. In addition, the contact stated that while attempting to accelerate from a stop, the accelerator pedal was depressed and the vehicle accelerated in excess. The failure recurred on numerous occasions. The vehicle was taken to a dealer multiple times, who diagnosed that the driveshaft needed to be replaced and the computer needed to be upgraded. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 100.
The contact owns a 2014 jeep grand cherokee. While driving 70 mph, the tachometer, rpm, speedometer, water temperature, tire pressure, electronic stability control, gear shifter, seat belt, and anti-skid warning indicators illuminated. Also, the windshield wipers independently activated. While accelerating from a stop, the gear shifter failed to shift out of gear. The vehicle was towed to rairdon's chrysler dodge jeep ram of kirkland (12828 ne 124th st, kirkland, wa 98034), but was not diagnosed or repaired. The vin was not included in nhtsa campaign number: 13v483000 (service brakes, hydraulic, electrical system, electronic stability control). The manufacturer informed the contact that the vin was not included in a recall and referred him to nhtsa. The approximate failure mileage was 15,000. *dt consumer stated: i have now been driving the jeep for four months since the bcm was replaced. Within the firstmonth since the bcm replacement, there were two instances where, during a left-hand turn, theinstrument cluster dropped out momentarily (blinked) with a coincident fault warning chime.but in both instances, all systems immediately recovered and there have been no other instances,regardless of driving conditions, for the past three months.updated 10/5/18
The contact owns a 2014 jeep grand cherokee. While parked, the vehicle began to reverse while the gear shift was in park.the contact stated that the vehicle sustained a few dents due to the failure. The vehicle was taken to a dealer where it was diagnosed that the system required an update. The vehicle was repaired per nhtsa campaign number: 16v240000 (power train). The manufacturer was notified of the failure. The failure mileage was approximately 10,800.updated 09/08/16*lj
Continuously exhibiting persistent progressively worsening life-threatening transmission and electrical failures. Transmission sticks in low gear and will not upshift, transmission stalls, push gas pedal to the floor and nothing happens, almost hit numerous times, gears jerk, rpms rev up and speed increases when applying brakes, will not slow down then bounces to a stop, interior lights short out, doors do not lock, electronic chirping sound from engine even when off, touchscreen/radio/climate controls do not work, total of 45 different defects, continuous since day purchased, sent 2 written notices to chrysler, has been 8 months and no one will help, increasingly fearful for safety. Total of 43 days in shop and 14 attempts to repair same serious safety defects and conditions.
I purchased a 2014 jeep grand cherokee limited for $46,000from dothan chrysler dodge jeep ram on saturday, august 17th, 2013.we drove off the at 8:30 p.m. That evening.on monday, august 19th, at approximately 4:00 p.m. As i was driving down the highway after having just left my job at the washington county sheriff' office, where i am the public information officer, my vehicle's screen flashed a warning that read: vehicle gear shift malfunction.the screen went completely black for approximately 1 minute.when it came back on the screen read: please service transmission followed by turn off ignition to engage park.i tried to turn off ignition, in the middle of the highway, and the warning then read: vehicle must be in park to turn off ignition.this endless circle continued as i was able to stop the car at a gas station parking lot.i sat in the parking lot of the gas station for approximately 5-7 minutes where i documented (via cellphone camera) the repeated messages and attempted to turn my engine off and simultaneously attempted to put the vehicle in park.the gears would not display.there was no way to see if the vehicle was in park, or what gear it was in at all.after struggling with the vehicle for close to 7 minutes, i was finally able to turn the ignition off.when i restarted the vehicle, the transmission service light was on.i contacted the dealership (as noted above) immediately.i was assured by the salesman that this "happens all the time to jeeps".this was my first major concern with not only the vehicle, but also the dealership.i have a full team of certified mechanics that work for our office.i met with each of them and was told that this was not a common thing for any vehicle.my cruise control is now completely inoperable.
When trying to shift from park to reverse sometimes you get a hard shift or other times it doesn't shift and shifts to neutral instead. Finally the check engine light came on and a code for the transmission came out. Seems like there are other jeeps with the same problem and have a recall for it. But my vehicle does not.
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving various speeds, the vehicle shifted from drive to neutral inadvertently. The contact notified neal auto company greenwood (922 us-82, greenwood, ms 38930) of the failure and was informed by the dealer to contact nhtsa. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 124,000.
The vehicle stalls while you are driving it, transmission light comes on. It says place in park to restart but sometimes takes forever and then it sputters. Sometimes when you turn the vehicle off you can still hear the fuel pump operating. This has happened several times now. I have a child and if anything happens- like getting ran over by oncoming traffic and either of us gets hurt- someone is going to pay dearly. It's not like jeep chrysler doesn't know about this problem. Please make them pull all of these vehicles off of the road before someone gets killed. Thank you! the last time it stalled was during my father's funeral..thanks jeep!!! it states the last time and miles...let me tell you, this isnt the only time!!
When stopping the transmission bangs thrusting the truck forward. I have had this into dadeland dodge several times and they have been unable to resolve the issue.the truck is at the dealership again now.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v509000 (visibility) however, the part to do the recall repair was unavailable. While driving at an unknown speed, the transmission failed to shift. The contact stated that the vehicle would not downshift to the lower gears. The vehicle was taken to the dealer where the transmission control module was reprogrammed; however, that failed to remedy the issue. The manufacturer was notified of the failure. The approximate failure mileage was 7,000. Vin tool confirms parts not available.
When driving vehicle on a cold morning after leaving house and stopping about 1/2 mile from home.the transmission failed to downshift to first and remained in 7th gear.when attempted to proceed from stoplight the vehicle bogged and would hardly move and the check engine light came on.at this point the vehicle was pulled to the side of the road turned off and restarted and the transmission shifted with the check engine light remaining on.the vehicle was returned home and three hours later the check engine light was off when the vehicle was taken to the dealer.the dealer said there was no code for the check engine light or transmission issue when it was checked at 11:00 am that day.
Since i purchased my jeep grand cherokee in 2014 i have had problems with my electronic gear shifter. Several times that i have stopped my car and thought i had placed it in park to go out side my vehicle it was not.several times while exiting the car my leg was dragged bending it backwards that resulted in a bruise. One time i actually had to chase after my car as it lurched forward.this is a very serious issue. Just pushing the shifter forward does not always place the car in park.something must be done. Dealer said there was no problem and they could not replicate the problem.i now have to double check the gear shift display to be sure that the car is in park
After receiving the v08 diesel emissions recall update, the truck is very sluggish to accelerate from a stop. Noticeable delay from pressing accelerator to forward motion. Almost hit numerous times as truck hesitated while pulling into traffic. Before the emissions recall this was not an issue. Very dangerous situation. Also some hesitation in shifting through the lower gears.
I thought i put my vehicle into park in a parking lot. I left the engine running and exited the vehicle. It drove forward on its own with no one in it and crashed into a ditch.
Jeep grand cherokee has rolled while in park. It was parked on a grade each time, but not steep enough for the transmission not to hold.most recently, it was parked on a slight grade, on ice, with the parking brake on. The vehicle suddenly rolled down the driveway (with the rear wheels parking break engaged but sliding on ice, and the front wheels freely rolled).the vehicle was in park, parking brake engaged, and vehicle was turned off.
We were driving down the road and the car went into neutral. We were stuck on the middle of the road while we tried to get it to go back into drive. If this would have happened when we were turning out in front of a car or on a bridge it would have been really bad and more than likely caused a bad wreck. Everywhere i read says these cars a now for the shifter problem but doesn't appear to have a recall for my exact vin. We had to stop driving the car because we are scared it is going to get us in a wreck. The jeep dealer near us said that we need a new electronic shifter. It is on back order until early february. What can we do to get this replaced free of charge because this is a major safety issue and could cause horrible wrecks. We were driving down the road getting ready to turn onto and i70 on ramp when the car just went to neutral and stopped. The car was stationary for maybe a couple of minutes while we tried to get it back in gear and drive straight home. We got lucky we did t get hit by a semi truck because it is a very busy area because there are 2 truck stops that drive through there.
The week i bought the vehicle, a message pops up saying 'service shifter' and when my vehicle is in park it doesn't shift into drive sometimes. I had to turn my vehicle off and turn it back on in order for my car to go into drive, while sitting in line at a car wash. When i hook a computer up to my car there is no codes that pop up, my gear numbers on the screen stay white, they never turn red. The 'service shifter' is on the whole time my vehicle is running and stays on the dash when i turn it off.
The contact owns a 2014 jeep grand cherokee. While driving at 15 mph, the vehicle jerked. The vehicle was taken to a dealer. The technician was unable to diagnose or repair the vehicle. The failure recurred on numerous occasions. The manufacturer was not notified of the failure. The failure mileage was 4,100.
Parking vehicle and putting into park. Exited the vehicle and car started moving. Shifter was not in park. Very fussy shifter. You can not tell it's in park unless you look each time. Even though you push it all the way up sometimes it is not in park. I had the car start rolling several times after exiting the car.
Vehicle is slow when shifting in low gears; pulling away from stop lights/signs feels as if the car is not in drive and going to stall. This could result in being rear ended since so many drivers speed away when light turns green. It seems like it stutters during shifting. Having it in eco-mode highlights the issue further. The down shifting at higher speeds feels like a stick shift car, not normal or comfortable. Even on the highway acceleration is often not very responsive during entrance and passing. The gas pedal is very touchy, no way to pull away slowly, just takes off; this might be part of the issue, confusing the sensors during shifting. I contacted my sales person who said he'd have a service tech contact me, no calls yet. I wish i had checked this site and edmunds before buying, as i would have chose a different manufacturer. This is my 4th jeep gr cherokee, unfortunately the least desirable, my '09 had zero issues and original brakes at trade in with over 105,000 miles; '14 is likely my last.
2014 jeep grand cherokee.consumer writes in regards to acceleration problems.the consumer immediately noticed upon receipt of the vehicle, that it did not drive smoothly and lacked power during acceleration. However, she felt it was due to lack of familiarity with the vehicle. The performance of the vehicle deteriorated to a point where a problem was evident. Frequently, not all the time, the vehicle was very sluggish to accelerate and occasionally not respond at all for about ten seconds as the rpm's went up. It felt as the though, she was forcing the gas by pressing on the accelerator pedal, but the gas was blocked from flowing, or the vehicle was stuck in a low gear and not up-shifting. Also, the check engine light illuminated, with only 1,231 miles. The consumer had to return to the dealer, several more times, due to the check engine light illuminating.
On a city street, stopped car, put it in park and got out engine running.i walked behind car to a house to get something off of the porch. When i turned around the car was no longer where i parked it. It was in the yard of the house next door and had crashed into the neighbors short wall and patio set. The car was resting on a cinder block. I was able to put it in reverse and drive it out of the yard. It did damage to the wall and the patio set. The street where i parked was level, it was notrolling when i got out of the car. I didn't see it until it was stopped. This is probably the forth time my car has not stayed in park. On time i was in the process of getting out and it started rolling back, i hopped back in and stopped it. The other times i caught it before i got out.
While traveling home from a family vacation at about 40 mph my seat belt light started flashing saying that the driver and passenger air seat belt was not engaged along with the lights and dinging alarm saying that the air bag is in need of service, this has not gone off and the dinging is constant.i called and set up an appointment at the dealership and waited 4 hours for them to tell me that they did not have parts needed to repair the issue that it was on back order (at least 1 1/2 weeks) but would not be providing a rental car since the car was still drive able and that they would call when the part was in. I am very upset because i am in the automotive industry and know that this is a safety concern/ risk. I have also been experiencing issues with my transmission. I regret making this purchase.
I parked my vehicle in my driveway and exited the vehicle to enter my home.i was in the house for 5 minutes and heard a loud crash, upon looking out the window my vehicle had come out of gear and drove itself through my garage door damaging the door, the front end of my jeep and my harley inside the garage.
The contact owns a 2014 jeep grand cherokee. While attempting to shift the vehicle to the drive position, the gear remained in neutral. While driving on an incline, the contact placed the vehicle in drive and it began to reverse without warning and crashed into a tree. A police report was not filed and there were no injuries. The failure occurred randomly. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was unknown. Updated 07/27/16*lj
Vehicle was in motion on a highway when "service shifter" warning came on. Lights on shifter go on and off randomly while parked and in motion on highways, city streets. Shifter gets stuck between gears, shifter light reading gear reads differently than dash panel gear, ex. Shifter is put in drive (d) and dashboard reads neutral (n). There are delays in shifting between gears and beeping sound comes on. When putting vehicle into park and it will not read it, creating a stall in the process, and having to move shifter in different gears before it will start to read gears again. Vehicle has thrusted forward after putting into park while a beeping noise is going off. Shifter has not wanted to go into park, or reverse and instead goes into neutral. When shifter has been put into park the engine has made an acceleration noise. Shifter has been erratic and non-consistent, creating fearful and unsafe operating issues.
Bought new in april 2013.since then, jeep has been in dealers service dept for many electrical problems, transmission problems, down loads to control modules and front and rear bumpers just falling off. Radio was replaced, wiring harness replaced, many control modulars replaced, generator and battery replaced and the dealer even added an extra negative wire to the jeep to stop the exterior and interior lights from just turning off and on, altering the jeeps design.my jeep then began turning on and off certain controls, like the wipers would just come on and off, the radio would go up and down in sound then the whole screen would go black, turning off on its own,dealer had to replace the entire radio system.recent repairs were the transmission, which have been an ongoing problem within month of purchase. The jeep would not go higher the 2nd gear. Dealer had to remove certain codes, replace with new codes and reprogram the tcm control module. This has been done many times. Just last month, the front and rear bumpers just began to fall apart.dealer had to send jeep to a body shop for repairs.the jeep is in mint condition and aways has.it's service record is proof of proper mainteance on schedule. On one occasion after the dealer attemptedto finx the lights from going out and had the jeep for sevral weeks, the dealer told me they go the lights to at least not go out but it still has a slight flicker.when i told the dealership that's not fixed right, the dealer told me that they considered the repairs commercially acceptable. It's been almost a year since i hired an attorney to address this under the lemon law but chrysler continues to drag this issue out without addressing the safety issues my family continues to endure on a daily basis . Asking the attorney to become more involved, i was told they have to do what the law allows
The contact owns a 2014 jeep grand cherokee. While driving at unknown speeds, the vehicle lost power without warning and failed to shift out of gear. Also, the windshield wipers activated without warning. The vehicle was taken to a local dealer (gator chrysler dodge jeep, 840 s harbor city, melbourne, fl 32901) where it was diagnosed that the valve needed to be replaced and the system reset. The vehicle was repaired, but the failure recurred. While driving, the vehicle was stuck in gear and made an abnormal grinding noise. The vehicle was taken to simmons rockwell dodge chrysler jeep (7329 hammonsport rd, bath, ny 14810) where it was diagnosed that the alternator needed to be replaced. The vehicle was repaired, but the failure recurred. Again, the vehicle failed to shift out of gear and the interior lights blinked. The vehicle was taken to vero beach chrysler jeep dodge (855 s us highway 1, vero beach, fl 32962). The vehicle was not diagnosed or repaired. The manufacturer was notified and opened case number: 32752611 with heather at 844-378-0573, ext 89379. The vin was unknown. The failure mileage was 62,000.
I placed my 2014 grand cherokee overland (4 months old 1900 miles) in park and left it running while exiting to get my mail from my mailbox. Upon exiting, i validated my jeep was in park on the shifter. It did not move when i let off the break (on complete level ground), the backup camera display was not present, and the vehicle did not chime when exiting to show the vehicle was still in gear. I did not have the emergency break activated. I walked 50 feet to my mailbox as i noticed the vehicle was accelerating in reverse towards my neighbor's house. I ran after it as it drove through my neighbor's landscaping and was ready to run into his garage door. I caught up to the vehicle, jumped in it sideways to hit the break, was thrown out of the vehicle and it slammed into the garage door. Had i not partially stopped the vehicle prior to full impact, the damage would have been even extensive. Luckily i just had minor cuts and bruises and no one else was hurt, but there was damage to the rear passenger side bumper of my jeep (stress marks and paint damage) and i had to replace my neighbor's full garage door. I took my jeep into my dealership the next day (10/13/14) and they said they could not repeat the issue, however, they had to apply a transmission software update that controlled downshifting gear ratios about coming to a complete stop. I find this ironic this had nothing to do with my timely transmission issue. As i have seen many more cases and news stories reported on this issue, i wanted to ensure i reported mine to help jeep take needed action to prevent any further accidents or injuries.
Jerking , clunking zf transmission . Been to deal 4 times and not fixed . Dangerous and try to avoid freeways as it could lock up and break which could cause an accident.
While driving at 45 mph in traffic the jeep stopped shifting and remained stuck in 6th gear. The vehicle completely stopped downshifting rendering acceleration impossible. The dealer said the transmission valve failed and had to be replaced.
Vehicle puts up a service shifter message then puts up a service transmission message. All power in the car is disabled and the car involuntarily slams into a random gear, sometimes 1st, sometimes 7th, other times neutral. After many failed attempts for a fix at local dealerships, i was driving to the store on friday, march 6th 2020. Im driving going around 45 mph. The power suddenly cuts off and my jeep is locked in neutral with the engine running. No headlights or hazards would work. I push the power button turning the engine off trying to restart. No power other than interior lighting. Mind you, i'm stranded on a 4 lane highway in the rain and snow in the dark with no hazards. I had to call 911 and have them block the street so i could push the car off the road into the grass. Once again at the dealer and after 6 days they haven't any clue what is wrong. They need a recall for whatever is going on here. My life was in serious danger because of a faulty product.
The contact owns a 2014 jeep grand cherokee. Upon placing the vehicle in park, the display panel showed the gear in park when the contact exited the vehicle. The vehicle independently surged forward into drive and crashed into the contact's garage door. The contact heard an abnormal noise and entered the vehicle to ensure that the gear was placed in park. The vin was included in nhtsa campaign number: 16v240000 (power train). The manufacturer was not notified. The failure mileage was not available. Parts distribution disconnect.
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving at approximately 10 mph and making a right turn, the gear shifter changed gears from drive into neutral independently. The failure recurred multiple times and at different speeds. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 13,000.
The vehicle rolled forwardvinto another vehicle after being put in park.
The contact owns a 2014 jeep grand cherokee. The contact stated that after shifting into park, the vehicle rolled away in reverse and crashed into a mailbox. The contact sustained minor bruises that did not require medical attention. A police report was not filed. The vehicle was taken to a dealer, who was unable to diagnose or repair the vehicle. The manufacturer was not notified of the failure. The failure mileage was 9,432.
The "service gear shift" warning has appeared while the car is in motion (6 times) and while parked (1time) and the transmission feels like it is starting to slip and will gear down while driving.the next thing that occurs is the wipers will start on their own and can not be turned off.after the wipers are triggered then the next message will say "until you reach a desired location you may not be able to shift again until serviced".next another random message will appear and then the screen will go blank.this includes all digital functions of the dash.such as speedometer, fuel gauge, tachometer, etc.service engine warning lights are the only thing that will appear.the last time this happened on aug. 2, 2019 the car would not allow me to shift into park or turn the car off. I had to put on the emergency brake and get under the hood where the fuse panel is located and pull the ignition fuse to disable the car.we have officially been to byers chrysler llc. 7 times and have an ongoing communication case with a corporate jeep care associate. We have mutiple videos that can be seen of the actions of the car.three times the car has been returned to us with nothing done except clearing the error codes it generates while this occurs.it is unsafe to drive and is now at the point where it will not safely park and turn off.the image i am including states the the car should be shut off to engage park but it will not allow me to this. I have to pull the fuse while the car is still in gear and running with the parking brake on.this is as unsafe as it can get and there is no clue why this is happening.we have currently spent $1600 to fix the problem and have had no remedy.
I turned my 2014 jeep grand cherokee with 24,400 miles into my family driveway and stopped before the driveway gate. I left 24 between the jeep and the gate so that pedestrians could pass in front of the vehiclewhile i was opening the gate.i put the jeep in park and with the engine running and while still seated but with my foot off the brake, i reached over to the passengers seat to grab my bag for the key. After finding the key, iexited the running vehicle keeping the driver's door open.i walked around the open door, stopped in front of the car and unlocked the gate.i then opened the left half of the gate pushing it entirely back to the wall.i then proceeded to walk back to the center of the gate to open the right half of the gate.i pulled the gate rod from the hole in the ground so i can move this section of the gate, and just as i did, the jeep began to move toward me hitting the far right gate post with the right front corner of the vehicle.i was shocked and ran back around the open drivers door and into the car to back it away from the post.when i entered the vehicle, i found it in park, and i selected reverse to back it off the gate post.from the time i exited the vehicle, it was about 45 seconds before it moved. If i mistakenly left it in drive, it should have begun moving as soon as i removed my foot from the brake pedal and reached across to the passengers seat for my bag.even if i maintained my foot on the brake at that time, it should have moved when i exited the vehicle.it should not have taken 45 seconds to move.if it was pushed mistakenly into neutral, the car should have moved when i exited. From a two foot distance, it sustained over $2500 in damage.the damage was not caused by a simple roll in neutral.the car accelerated as if it were in drive, although the dashboard indicated park.this is a safety issue.
The contact owns a 2014 jeep grand cherokee. The contact stated that the recall repair failed to provide a permanent solution for nhtsa campaign number: 16v240000 (power train). Months after the repair, the gear continued to shift out of gear intermittently. South county chrysler dodge jeep ram (455 automall dr, gilroy, ca 95020, 408-848-3155) serviced the recall campaign and did not provide further assistance. The contact took the vehicle to a car wash and the vehicle failed to remain in neutral and kept shifting into park. The manufacturer was notified and indicated that the auto park feature was unable to be turned off. The failure mileage was not available.*
The contact's wife owns a 2014 jeep grand cherokee. The contact stated that there was a software patch update that was required for the vehicle. The vehicle was taken to dutchess chrysler jeep dodge (2285 south rd, poughkeepsie, ny 12601, (845) 462-7700) and the update was performed. Upon the update being performed, the vehicle would not accelerate over 30 mph without warning. The contact also stated that the vehicle would stall at various speeds without warning. Furthermore, the vehicle jerked while driving various speeds and the check engine warning indicator later illuminated. When the check engine indicator illuminated, all the internal electric units, such as the phone charger, 3g wi-fi, voice control system unit, and other electrical units failed to operate. The contact took the vehicle to healey chrysler dodge jeep ram (557 ny-52, beacon, ny 12508, (845) 831-1148) where they replaced a sensor under warranty. The check engine indicator initially turned off after the sensor was replaced; however, the failure recurred soon after the remedy was performed. The manufacturer was notified of the failures and stated that they were still awaiting another software update to correct the failure. The vehicle had not been repaired. The failure mileage was approximately 70,000.
When attempting to accelerate the throttle becomes unresponsive as if the car is out of gear.this is worse when attempting to accelerate to merge into traffic.the car will slow down quite a bit before the throttle starts responding again.i notified the dealer and they couldn't isolate the problem.this has happened many times since it was initially reported.
The contact owns a 2014 jeep grand cherokee.the contact stated that the gear was shifted into park and the vehicle rolled approximately ten feet backwards. The vehicle shifted into reverse independently. The failure recurred twice.the vehicle was not diagnosed or repaired. The approximate failure mileage was 4,960.
The contact owns a 2014 jeep grand cherokee. The contact had not experienced a failure prior to being repaired per nhtsa campaign number: 16v240000 (power train). The contact indicated that the remedy did not provide a repair solution. The gear selector randomly changed gears more than once without warning. The first time the failure occurred while reversing the vehicle and the gear randomly shifted into park and was unable to shift momentarily. The dealer was notified and was to send a tow truck, but it did not arrive in a reasonable time frame. The contact was able to maneuver the gear shift from park to drive and took the vehicle to the dealer. The dealer was unable to replicate and diagnose the failure. The failure recurred. The contact was in the process of making a left turn while in drive when the gear selector changed into park. The vehicle was unable to be driven and was towed to a dealer. The contact was waiting on a response from the manufacturer to see if they could send a technician to diagnose the vehicle. The vehicle was not repaired. The failure mileage was not available.
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle shifted without warning. Additionally, while driving, the vehicle hesitated, stalled, and smoke emerged from the tailpipe. The vehicle was taken to caitilin chrysler dodge jeep ram (140 old york rd, jenkintown, pa 19046), but the dealer could not duplicate the failure after driving the vehicle for 20 miles. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage wasapproximately 33,453.
I would like to report 2 incidents where my 2014 jeep grand cherokee has rolled after it was \put into park and the engine was turned off. The 1st time happened on 9/4/15 after parking my jeep and exiting the vehicle it rolled backwards approximately 1' into the car behind me. No damage to the other vehicle and only small scratches on my rear bumper. The 2nd time was 9/5/15, after parking the vehicle on a small incline the vehicle rolled 2'forward into a guard rail post causing significant damage to my front bumper and grill.i brought my jeep to the smith haven chrysler jeep dealer today 9/23/15 to have the vehicle inspected and the service representative told me "this is normal especially on an incline" and "it should not roll more than 3 feet". I could not believe i was being told that this is a normal and there was nothing to do about it. This is clearly a safety issue.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 16v240000 (power train) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
My 2014 jeep grand cherokee has stalled while driving 3 times; twice on the highway at speeds in excess of 60 mph, and once while making a right turn on a busy street. I push on the gas to accelerate the vehicle, and it stalls. All electrical is still on, but i have to stop the car, put it in park, then i can restart and continue. I was almost in a collision a few times because of the car stalling. There are no error codes or lights to indicate what the problem is. Jeep is not trying to fix the issue and act as if they haven't heard of this before. Dealerships "can't replicate the issue" so they just give the car back. It feels as if the car doesn't downshift properly (big jarring motion like you've been rear-ended) when trying to go up a hill, or pass a slower vehicle. Dealership already replaced both fuel pumps, but didn't fix the problem.
The jeep was stationary, started, put into neutral, put into 4 wheel drive and it locked into it.unable to get it out of 4 wheel drive . Dealer says its transmission sensor and clutch on transfer case.
I was driving my 2014 jeep grand cherokee when it shut off while i was driving 40 mph luckily i was in a parking lot and could slow down to the shoulder where i was then pushed away from traffic they said it was due to a short in my tippin and my fuel pump went my truck was brought brand new and barely has 50,000miles on it and over 2000 complaints for the same thing for faulty equipment put in the vehicles from 2005 to 2014 and chrysler does not want to be held accountable so they have not put a recall on it and it is an open lawsuit that i saw it cost me over $3000 to get this fixed and this could really have went a different way i could've been hit and killed chrysler needs to be held accountable but i guess they won't make a recall and less someone is killed
The contact owns a 2015 (na) jeep grand cherokee. While driving 40 mph and attempting to engage the brakes, the vehicle accelerated without warning. The failure occurred on numerous occasions. The vehicle was taken to a dealer. The technician diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 1,000.
Transmission has been degrading as i drive. It started by downshifting to 3rd gear and it got stuck.now consistently i cannot shift from 3rd to 4th gear without hard shifting and making a loud noice while in automatic, it does help changing gears while using the hand pedals and not accelerating and going slow to be able to shift to 4th gear... I've taken it to the dealer when i do oil change but they want to charge me to diagnose which is a power train and every time i take it they say there is not anything. It used to behave when cold but now even if engine is hot and driven it does the same.sometimes even with pedals the transmission switches back to 3rd even if i am in 6th gear and does not get pass 3rd gear unless i turn the engine off and turn it back on.in addition the reverse does not work if i don't shift right away on reverse.if i leave the engine on for a few mins and don't use the reverse gear it won't let me and goes to neutral and camera goes off, so i have to turn engine off and then i can switch to reverse.transmission is horrible.i can't switch from 3rd to 4th and i can't go reverse without having to turn car off, wife can't drive it and don't have money to pay the dealer to fix an issue that is clearly a fault at the manufacture.i've called dealership but they only are interested on charging and mentioned that they may charge me up to 5k to change my transmission... I will find an exact date, but i am giving an approximate day, it was when i was heading to court to help a family relative so i'll find out if i need to prove when exactly this started.thank you...
The transmission had a hard shift.the valve body was replaced and it shifted worse.now the entire transmission is being replaced as i am typing this but i feel the car will continue to have issues.his is he model that had the defective gear shifter and recall.
Service 4wd illuminated on the dash. Traction control and abs lights lit up and cruise control disengaged while going down the road. The vehicle is now in the shop for an expected abs module failure.
Started to hear a loud clicking noise coming from the engine compartment. Took it to byers jeep dealership in columbus ohio to have it evaluated . Mechanics say that the transfer case is bad and the transfer case module needs to be replaced immediately. The jeep grand cherokee clicking noise was heard while both in stationary and driving mode.
Vehicle went into neutral? loss of power and then reengaged again.transmission was looked at had code 716. Upon further investigation the clutches were worn so the transmission had to be rebuilt.now it is experiencing electrical issues causing the vehicle not to operate.
Vehicle lunges and bucks in stop and go traffic, transmission shifts gears while driving and engine stalls after refueling or driving on highway. Check engine light, service transmission as well as numerous other service lights come on and car stalls multiple times while driving on the road and after refueling.
The shifter problems have been well documented but i read about the proposed solution and from my experience that will only fix part of the problem.unless the driver is paying close attention the vehicle may not be in park. But it is also very easy to shift from park to neutral. The near miss i had was leaving a parking lot that had an incline to a very bust street. I thought i was idling to the ease of the street but i was actually in neutral. When i let off the brake to pull onto the street the car rolled into oncoming traffic but obviously did not excellerate when i hit the throttle. Scrambling to get the car in gear it took a few prescious seconds to realize you have to push on the brake in order for the transmission to shift. Too much to think about in those circumstances. The shifter is going to get others killed unless a complete new system is installed. This car has many great safety features but in many cases there just isn't enough time to react. I'm a 40 year experienced licensed driver with class a cdl. A driver should not have to concentrate on the shifter. It should be a natural motion. This is a ticking time bomb that must be repaired or it will cause more accidents and deaths. Please keep in mind that an alarm that tells the driver the car is or is not in park will only fix part of the problem. I routinely find myself in the wrong gear. Jeep is trying to find a cheap way out that is just not going to work.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 16v240000 (power train) and was unable to determine when the vehicle would be repaired for months. The dealer and the manufacturer did not disclose when the parts and remedy would become available for the recall repair. In addition, the gear shifted into park while the vehicle was in motion, and the instrument cluster warning indicators and gauges flickered. The "service four wheel drive" warning indicator flashed as the failure progressed. The contact was pulling off the road when the gear shifted into park, causing skid marks and the brakes applied without warning. The shifter and start button went into a lock mode and the vehicle was unable to be driven. The manufacturer provided no repair solution. The approximate failure mileage was 24. Parts distribution disconnect.
The contact owns a 2014 jeep grand cherokee. While the vehicle was parked in the driveway, the gear became stuck in park without warning. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 25,496.
The oil filter housing part number 68105583af cracks on 2014 models causing oil leaks. There is a potential for fire while driving. This is a known issue and there is a back order of several thousand for this part.
Chrysler (fca us llc) recall t36 / nhtsa 17v-435 incident summaryon 2018-01-21, my 2104 jeep grand cherokee stalled while traveling at approximately 65mph.a crash was avoided, but the situation was highly dangerous to passengers and other drivers on the road.this incident exhibited all the symptoms and warnings from chrysler (fca us llc) recall t36 / nhtsa 17v-435. (summarized below)the vehicle lost power and stalled while driving on the highway. Just prior to the stall, warnings briefly flashed in the instrument control panel. Warnings included; battery saver mode, abs system failure, suspension failure. All electronics in the vehicle exhibited bizarre behavior and could not be controlled. Additionally the speedometer continually recycled and the wipers turned on with no intervention. Complete loss of power steering and braking occurred.after the stall completed and the vehicle was stopped, a loud high-pitched ticking noise came from the engine compartment. Additionally, a pungent burning smell and smoke came from the engine compartment.the vehicle was completely disabled and unresponsive and was towed to a jeep dealership on 2018-01-21. A claim was filled with fca us llc recall department on 2018-01-23. As of 2018-01-26, the dealer is still waiting for fca us llc recall department to respond. As of 2018-01-26, the parts are still not yet available for this recall.t36 / nhtsa 17v-435 recall summary'the alternator on your vehicle may experience diode thermal fatigue failure due to cyclical loads induced by ehps. When the diodes fail, the alternator will no longer supply electrical energy to the vehicle and may lead to a vehicle stall without warning, increasing the risk of a crash. Failed diodes may also develop a resistive short circuit that can result in heat, smoke and/or fire originating within the alternator.'
When you start the jeep up, every few times it displays a **service shifter** message, as well as at random times when you are driving or even cruising at road speeds. Doing some online research i see this is a really common problem on the 2014 jeep grand cherokees. Some talks are the only fix is to replace the shifter cables etc. Seeing as this is sooo common of a complaint and problem, i cant not see why there has not been a recall to fix this.
My 2014 jeep grand cherokee transmission failed to engage in parking gear on a hill in a parking lot and rolled away into another parking car with a driver inside damaging both cars and resulting in insurance claims to fix the damage.no injures but damage to both vehicles.recent software upgrade to fix issue is horrible.providing claim documentation on both vehicles involved.
The contact owns a 2014 jeep grand cherokee. While the gear was in the park position, the vehicle still moved forward. The failure occurred constantly. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The vin was unknown. The approximate failure mileage was 5.
Transmission shifts hard in normal drive and sport drive.
Squeeling on every start up.hard shifting several complaints.chrysler has issued a service bulletin #07-002-15 rev. A to address a screeching noise on startup, or more specifically an idler pulley noise during cold start on the vehicles listed below:2014 ' 2015 jeep cherokee2011 ' 2014 jeep grand cherokee2011 ' 2014 dodge durango2011 ' 2014 dodge charger2011 ' 2014 dodge challenger2011 ' 2014 chrysler 3002011 ' 2014 dodge journey2011 ' 2014 chrysler 200, dodge avenger2011 ' 2014 chrysler town and country, dodge caravanthe bulletin applies only to vehicles built on or before september 01, 2014 and those vehicles equipped with 3.2l v6 24v vvt, or 3.6l v6 24v vvt engine.chrysler states that the sound is a loud high frequency screeching noise on startup that happens within 20 seconds of engine startup and lasts about 90 seconds intermittently during a cold engine start, approximately 0 degrees c (32 degrees f) and below.the fix is a new updated idler pulley #05281301aa idler pulley
I recently did the emissions recall update for the ecodiesel. Since the update i have had very abrupt shifting and noticeably bad turbo lag.when i pull out sometimes i don't get up to speed in time because the lag is so.bad bad from my pedal to the engine. Lastly now that is a little colder outside i have noticed when the car shifts from2nd gear to 1st gear it does so very abruptly and alarmingly.
Our 2014 jeep was running and stationary in our garage with my husband and myself beside the jeep when it shifted into reverse, crashing out of our garage knocking my husband down and out, dragging him outside.it hit numerous lawn mowers, wheel barrows and finally a large tree before stopping.
I heard a rattling noise and immediately made an appointment with a dealership. They ran diagnostic testing and whatever they did during the test, it caused the vehicle to lock up and become not drivable. They informed me it's the transfer case, which is a known and costly issue.
Service shifter.red dash warning that states "service shifter" comes on at random times during vehicle operation, while moving slowly in the driveway at highway speeds, while backing and moving forward.no rhyme or reason as to what will trigger the warning.has been occuring for several months now.
Multiple times after parking my grand cherokee and verifying that it is in park via the dash, i've noticed my grand cherokee rolling a few feet if parked on an incline.when this happens, it typically rolls 3-5 feet, and then stops.
The contact owns a 2014 jeep grand cherokee. While the gear shifter was shifted into the park position, the vehicle rolled away in reverse. As a result, the contact crashed into the front of another vehicle. The air bags failed to deploy. There were no injuries. A police report was not filed. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 18,000.
I purchased a 2014 jeep grand cherokee with roughly 31k miles in 2016 from chrysler dodge dealership in michigan. The shifter is not friendly user and i noticed several seconds of latency in acceleration from a complete stop (city) and the rpms would excel past the correct gear. Id have to take my foot off the gas pedal to help get it into gear (city & highway). The gears shifting in sport mode was smoother and took it back to a different dealership (no recall notices were sent) and they stated it was a software issue that has been corrected. Now when i'm driving in d there's still the hesitation of shifting into gear as well as latency during acceleration. I feel a jolt when i go to accelerate and when i slow down i feel the downward shifting.i do not feel safe in this vehicle - city and highway.
The service shifter warning goes on and off when the car is in motion. There are countless reports of this problem listed online with jeep grand cherokees, yet there is no recall so i am reporting the issue.
I drove 3 miles to work and pulled into parking spot turned car off went to get out of car and noticed i was over the line started car back up and put it in reverse went to back up and it jumped into park tried it again went back a little and it jumped back into park so i tried putting it in drive and it jumped back into park then i was stuck in the middle of the road and not able to move back in the space i got it in reverse and it would go a little bit and back in to park now it is towed to dealership and they canā€™t find the problem
Cv boots are not properly secured resulting in the exposure of cv shaft to the elements and loss of grease. Notified rick hendrick jeep in charleston, sc. The part is on backorder and was instructed to continue to drive the vehicle until replacement shaft arrived.
2014 jeep grand cherokee. Consumer writes in regards to transmission issues. *ld
When i accelerate, the car lurches.as it goes faster, it catches.when i put it in reverse it does the same thing.
The contact owns a 2014 jeep grand cherokee. While the vehicle was parked on an incline, it rolled down the incline and crashed into a tree. The contact was able to exit the vehicle. The contact sustained major injuries that required medical attention. A police report was not filed. The vehicle was not diagnosed or repaired. The electronic gear selector was is in the process of getting repaired through a local auto body shop. The manufacturer was not notified of the failure. The failure mileage was 9,000. Updated 02/18/16*lj..updated 05/09/16 updated 5/10/18
The contact owns a 2014 jeep grand cherokee. The contact stated that while attempting to enter a highway, suddenly the vehicle failed to accelerate over 35 mph. The vehicle was merged to the side of the road, where the engine was restarted. The vehicle was taken to the dealer for diagnostic testing. The technician was unable to duplicate the failure. The vehicle was not repaired. Several weeks later, while driving 15 mph the vehicle stalled. The vehicle was taken back to the dealer, who was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was made aware of the failure.the failure mileage was 7,000.
I have been to the dealership three times to have my transmission evaluated due to the vehicle lurching forward as i slow down to a stop as well as rough shifting while while accelerating/decelerating. The dealership says a part needs to be replaced but was unable to give me an estimate of when the part will be in and will not return my calls for updates.
While traveling at high speed or low speed for no reason vehicles gear shifter selects neutralon its own. Also problems with vehicle instruments display, displaying various faults with vehicle. After vehicle comes to a stop and vehicle restarted problem disappears then reappears a short time later. Now taken back to dealer for them to repair vehicle. Still waiting after two weeks for chrysler to repair/supply new parts.
After the mandatory emissions modification that was required on the ecodisel 3.0 liter dodge and jeep vehicle, there has been a significant decrease in vehicle performance.the vehicle has lost performance in shifting, acceleration (response), fuel efficiency and overall power.this is not only performance related, but also a major safety issue as it makes it difficult to accelerate properly when making turns into oncoming traffic.
When vehicle reaches of 38 mph and above,most of the time a vibration occurs. The vibration can be felt in the seat , the floorboard and steering wheel . Once at 70 mph the vibration can be seen in the steering wheel.this 2014 grand cherokee has been to the dealer several times and the issue never resolved. They said it could a transmission , but nothing was ever done. Wheel alignment has also been a problem.
On three occasions in the spring of 2016 the vehicle rolled backwards on a slight incline with the engine off, in park with the parking brake engaged. On one of those occurrences i was exiting the vehicle and halfway out when it began to roll. I was almost caught between the vehicle with an open drivers door and a retaining wall in my driveway. I managed to jump back in and stop the vehicle.in march of 2017 the vehicle rolled forward while facing in the opposite direction on the same incline with the engine running, the vehicle in park and the parking brake engaged. After it happened the first time i was able to recreate the problem two additional times within a span of 2 minutes.
On the morning of thursday 3/6/14, as i was leaving for work, i stopped my jeep grand cherokee at the end of my driveway to pick up my newspaper.(i thought) i put the car in park and exited my vehicle.as i was picking up the paper, i realized the car was rolling backward, down the remainder of my driveway and across my cul-de-sac.as i ran beside the car i saw the car was in reverse. I was certain i had put the car in park!realizing that nothing was going to stop the car until it hit something (options were a fire hydrant or my neighbor's house,) i foolishly attempted to jump in the car to stop it.i missed.... Badly.after trying to jump into a moving vehicle and missing, i fell to the street.i was on my back.at that moment i knew that i was going to be run over.i did not know where i was in relation to the car and, in that split second, prepared for the worst.i counted myself "lucky" when the vehicle "only" ran over my left lower leg, ankle and foot!the vehicle came to rest, luckily, in a snowbank across the street from my house (picture attached).aaa was called to pull the car off the snowbank, as it high-centered. I sought medical treatment.i had a badly sprained ankle and damage to my left foot arch.i have not walked correctly since and continue to have pain in the arch of my foot and knees.while i told my neighbors and circle of friends, i did not notify my car dealer as i thought the incident was my negligence by not putting the car in park.it has only been through the recent media that i realize that i am another victim of this vehicle's gear shift defect.
On november 25th 2016 i was pulling out of my driveway and remembered i forgot something so pulled back onto my driveway (flat surface),put it into park and pretty sure i hit the button to turn off.i exited my vehicle, both feet on the ground and was just 4 inches from shutting the door when it took off driving straight into my closed garage door.i was able to chase the vehicle down and get it stopped (fortunately the riding mower kept it from going on thru). I had this vehicle in park.there is absolutely no way you can get out of the vehicle if it is not.it will immediately take off when your foot is off the brake.it even has a slight forward roll when you have it in park and take your foot off the brake that gets my attention.i notified jeep and they inspected.was told by the inspector a fault was found, but only "jeep engineers know what the code means".i had to drive my vehicle 3 hours to where i purchased it to meet with the inspector as well.at that time they did the repair for the gear shift that was available (i only received the card that there was a fix in the works).i was told by the inspector that the fix would make the vehicle stop when the door was opened when not in park. We tested this once i picked my vehicle up at a home depot parking lot and guess what, it did not stop.we went forward and opened door and we went in reverse with door opened and neither worked. Tried again after a 3 hour drive home on the drive way, both times it did not work.the following morning i tested backing out of my driveway, that time it bolted into park.tested again at another drive way, it did not work the first two tries and then did on the last try.this is all beside the point of my incident. .i have $9,000 dollars damage to my vehicle and $1000 to my garage that they won't fix or replace.they know they have a defective gear shift.
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle independently rolled down a hill. The vehicle did not crash, but stalled once it was on a flat surface. The vehicle was previously serviced per nhtsa campaign number: 16v240000 (power train). The vehicle was taken back to the dealer, but was not diagnosed or repaired. The failure mileage was unavailable. ...updated 09/14/16 updated 09/20/16.
On monday, january 22, 2021 around 3 pm, i was driving on the freeway and my jeep automatically shifted into neutral and the words 'auto park' disabled appeared on the screened.i immediately shifted it back into drive and continued drive and exited and went to a gas station.i turned it off, pumped gas and turned it back. When i tried to back up, it immediately shifted the car into park.i called the nearest dealer and asked what it could be?they checked for recalls and said that recall for a similar defect was already repaired on my vehicle, maybe it was low on transmission fluid. They also recommended looking to see if any other 2014 jeeps had experienced the same problem.this is the first time my vehicle has ever done that.i asked if it could be related to the extreme cold.i contacted chrysler and the representative said make an appointment and take it to a dealership.i have scheduled the appointment.
Service shifter light came on (for transmission shifter) while in motion at 70k miles. This appears to be a common issue across gc and jeep charges $300 to repair. See cargurus.com for similar incidences with no resolution.
We thought the vehicle was in park, when in fact it was in neutral.this caused the car to roll forward and collide with a veh. Parked in front
Bangs when car starts and stops rough shifting when speeding or slowing down.the car shutter and stop with out notice in traffic driving at 35-40 mph.took it to a transmission shop recreated thethought it might be low on fluid added fluid could not find a leak. Bringing it back for repairs .this problem started in 2-10-21. Creates a hazard when it shuts down in heavy traffic!!
The jeep grand cherokee overland (may be other models) has a feature identified as eco.it is actually a dash button that must be manually overridden each time the car is started.the function is (i suppose) a fuel saving mode, however myself and many others in the jeep blogs have a serious issue in that the car reacts in a sluggish mode when pulling into traffic and shifts in a manner not normally associated with smooth driving as the shift points are changed from what one would consider normal.it appears to inject more air, less fuel into the firing process producing the sluggish driving experience.i and others have sought relief from this ( opt out function) from dealers, to no avail.many drivers, as have i,have express fear of a potential collision when this feature is engaged.there appears to be a disconnect between the epa, seeking improved economy and the highway safety board seeking to reduce accidents. At the very least this feature should be modified to be an "opt in" feature to be possibly utilized in highway conditions not in stop and go and merging traffic.
Shifting problems mainly on freeway travel and in hilly situations, will very hard downshift when slowing to a stop. Will downshift to lower gear without warning and will not shift up when you try accelerateto get back into traffic, stays in a lower gearmuch to long then finally will up shift, sometimes i have pull off road. This is a very dangerous problem.
Abs and stability light came on while driving 45 mph also the dash says service four wheel drive it all happened at the same time i think it might be part of the abs recall
Driver head rest snapped and hit me in the back of my head while on highway nearly knocking me out, also transmission will slip while in drive and put in park
I have a 2014 jeep grand cherokee with the eco diesel option. At 7100 miles after oil change and refill of diesel exhaust fluidindicator on dash displayed incorrect def fluid and service defneeded or vehicle will not restart in 200 miles. It took a week and 1 business day before the dealership could even look at the vehicle due to backup in scheduling. After three days at the dealership the vehicle was diagnosiswith dpf convertor needed replacement, def sensor failure, def injector failure, and o2 sensor failure. And the parts would take 3 weeks just to get in. To me this is unacceptable, a vehicle with less than 10000 miles should not need this manyrepairs with long delay just to get parts. It seems this vehicle was not properly engineered and cannot meet emission standards long term. Plus a vehicle that will turn off and not restart at 200 miles is a danger to a consumer. Just based on aninternet search iam not the only one with these problems there are numerous owners of 2014 jeep grand cherokee with eco diesel withthe same issues. And the problems are never really resolved ,permanently fixed and occur again. In my opinion fca should be made to buy back these vehicle and redesigned to at least meet 80000 miles emission standard with realistic durability. The consumers should not be test subjects on a unreliable vehicle until fca comes up withfixes to very serious problems. In addition some consumers on internet site have be told to ignore engine problem indicator light warning until fca comes up with fixes.
Traveling at highway speed numerous warning messages and warning chimes started to go off. Created distractions to driving and it appears that air bag and seat belts stopped functioning intermittently. Cruise control also failed.vehicle already serviced on all prior recalls two months ago. These issues are new starting on 5/23/2014.dealer appt is scheduled for 5/26/2014. In past, also reported issues with transmission shifting and hvac. Not a well tested vehicle.far too many dangerous issues with vehicle. Hope nhtsa can investigate issues.
The contact owns a 2014 jeep grand cherokee. While driving at various speeds, the transmission failed to up shift and down shift correctly. The vehicle was taken to the dealer for diagnostic testing; however, the mechanic was unable to duplicate the failure or reproduce a fault code on the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 19,000.
The contact owns a 2014 jeep grand cherokee. While the vehicle was parked on a slight hill with the emergency brake applied, the vehicle rolled backwards approximately 30 feet and stopped. The vehicle was driven to the dealer to be diagnosed and the mechanic stated that there was no detected failure. The contact shared a video of the failure. The manufacturer was not notified. The approximate failure mileage was 25,000. ....updated 04/25/16
On multiple occasions over the life of the vehicle, which is currently at 21,000 miles, confidence in knowing you have selected the correct gear is very low.when putting the car in drive, park or reverse, you have to check at least twice that you are in the correct gear before taking the foot off the brake.the most recent incident was in late june 2015, when i was taking my dog to the vet for an emergency.i thought i put the car in park.indications showed it was in park.i got out of the car and the car begin to roll backwards.the car was actually in reverse.fortunately, i was able to jump back in and stop the car before getting hit by the open door, this time setting the parking brake also.similar incidents have happened to my spouse as she now has to check at least twice that the vehicle is in any correct gear. We did report this to dealer but with little response other than looking to see if there was a service bulletin.we currently have three outstanding recall notices but are unable to get dealer to satisfactorily respond because they did not have parts or did not call us back to set up service appointment.
Parked jeep with engine running - put jeep in park -walked around back of jeep to enter building - gone for 3 minutes.came out to find jeep had kicked into reverse and ran into a car parked in parking lot.i still believe there is a safety issue.this time no one got injured. Could have been a lot worse.googled to see if there were any other reports similar to mine. Jeep has a issue - where were a lot of similar reports..filed a case with jeep.they inspected and found nothing wrong.
The contact owns a 2014 jeep grand cherokee. Once the vehicle was shifted into park, it did not register the correct gear. The contact's vehicle rolled away and struck another vehicle. The failure occurred once a week. The vehicle was towed to the dealer where the failure could not be diagnosed. Due to the failure, the driver side doors, driver side rear window quarter, rear bumper, and other driver side components needed to be replaced. The vehicle was repaired. There were no injuries. A police report was filed. The manufacturer was not notified of the failure. The failure mileage was approximately 21,000.
Transmission does not always go into park after positioning transmission selector in park mode and vehicle has started to roll away as i exited vehicle. This is a concern as i live on a hill and vehicle has rolled backwards catching me with the drivers door. Had vehicle checked at jeep dealer but unable to correct problem. Have talked to other jeep owners and they have experienced same problem.
Vehicle will shift from 3rd to 4th very hard and get stuck in 3rd gear more often than not. This is a problem when pulling into traffic.
Vehicle had faulty dtcm (transfer case control module) at 73,000 miles. Faulty unit resulted in misreadings sent to transfer case causing transfer case to fail mechanically. No codes or artifacts left behind from fault. Dtcm and transfer case both needed to be replaced due to faulty control module. This issue is commonly reported online across jeep forums for vehicles using this dtcm, and fails commonly. When inquiring with dealership on repairs, dealer stated this part is known to fail commonly but no tsb has been issued. Opened warranty case with fca regarding failure of mopar branded part on vehicle. Fca warranty department was only willing to split repair cost 50/50 (vehicle outside of power train warranty) even after noting this is a known issue.
The contact owns a 2014 jeep grand cherokee. The vehicle was taken to dch chrysler dodge jeep ram fiat of temecula (26845 ynez rd, temecula, ca 92591, (951) 225-4541) for a software upgrade per manufacturer recall number: v08. After the repair, the vehicle was inoperable. The contact mentioned that when the vehicle was started and the accelerator pedal was depressed, there was a delay in acceleration. The contact mentioned that the vehicle would not accelerate over 6 mph. The vehicle was taken back to the dealer for diagnostic testing, but the cause of the failure could not be determined. The manufacturer was made aware of the failure. The failure mileage was 49,000.
The contact owns a 2014 jeep grand cherokee. The contact stated that while the driver was reversing from the driveway, her dogs were behind the vehicle as a result she shifted into part and exited the vehicle. The vehicle then rolled away and crashed into a fence. A police report was not filed and there were no injuries sustained. The vehicle was taken to an independent mechanic but the vehicle was not repaired. The manufacturer was not made aware of the failure. Two months after the failure, the contact received notification of nhtsa campaign id number: 16v240000 (power train).the failure mileage was 40,000. Vin tool confirms parts not available.
Documented issues and concerns about slipping transmission, sluggish shifting up and down.serviced at only jeep dealers- never notified of an issue and no acknowledgement to my concern about transmission.car went in for (4) annual service with a documented concern about the transmission.nothing detected.just notified car needs a new transmission at just under 44,000.
The contact owns a 2014 jeep grand cherokee. The contact stated that while parked, the vehicle jerked forward independently. As a result, the vehicle crashed into an embankment. The vehicle was towed to an impound lot. A police report was filed. No injuries where sustained. The vehicle was not diagnosed or repaired. The contact received notification of nhtsa campaign number: 16v240000 (power train). The manufacturer was not notified of the failure. The failure mileage was approximately 33,800.
I recently had the ecodiesel update installed on our 2014 ecodiesel jeep grand cherokee.the statement from the manufacturer is the driving conditions, fuel mileage, and performance will not be impacted due to the ecm update.these are false statements as the updated has greatly impacted our vehicle!fuel mileage as decreased greatly, there is a huge lag in the turbo, and the transmission shifts gears all over the place.the update is unsafe!my wife drives this car with our twin 15 month old boys.the lack in response of the turbo makes it unsafe while driving on the freeway.there is no get up and go, it's difficult to merge into traffic, and nearly impossible to pass. There is no responsivness in the throttle to feel like you have control over the car.we loved this car before the madated update (we live in california, we have to get the update to register the car).no we feel like the car is unsafe to drive with our children in it!
Defective transfer case gear motor and transfer case control module. This causes vehicle lurching while at slow speeds i.e. In a parking lot in drive or reverse driving straight but worse when turning.also caused loss of abs, traction control and forward collision warning systems.
The contact owns a 2014 jeep grand cherokee. While attempting to make a left turn, the vehicle suddenly stalled. The contact was immediately able to restart the vehicle and continue driving. While driving approximately 30 mph, the vehicle suddenly stalled again. The vehicle was restarted and the contact continued driving. While at a fuel station and attempting to start the vehicle, the contact had to press the start button several times before the vehicle would start. The failure occurred multiple times. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was included in an unknown recall regarding the alternator, battery, and pcm approximately four months ago. Stew hansen dodge ram chrysler jeep (located at 12103 hickman rd, urbandale, ia 50323, 515-331-2900) performed the recall repair. The manufacturer was not made aware of the failures. The approximate failure mileage was 140,000.
The front right cv joint boot failed and the grease flew out all over the front wheel and brake components.
The contact owns a 2014 jeep grand cherokee. After shifting into park and refueling the vehicle, it failed to engage into park and started to roll away. As a result, the vehicle rolled over the driver and fractured 22 ribs, the clavicle, and an ankle. Medical attention was required. A police report was filed. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure. The vehicle was not repaired. Updated 06/15/16*lj
The electronic shifter maintenance require light keeps coming on with check wngine light and won't drive had at dealership several times can't fix?? please help getting expensive
The contact owns a 2014 jeep grand cherokee. While attempting to shift into park, the vehicle would not engage and scratched the front driver side of the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 29,000.
The contact owns a 2014 jeep grand cherokee. While pulling into a parking spot and shifting the gear into reverse, the gear shifter failed. The vehicle was included in nhtsa campaign number: 16v24000 (power train). The manufacturer was not aware of the failure. The approximate failure mileage was 62,350.
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving 75 mph, the vehicle downshifted independently and without warnings. Additionally, the vehicle failed to accelerate. The vehicle was taken to the dealer however, the technician was unable to diagnosed the failure and stated that the vehicle was working up to standards. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 1000 and the current mileage was 10,000.
The gear select lever is dangerous. From the d position, putting the car into park most often it stops in r. Thinking you have selected park and begin to exit the car is actually on reverse.i owned a 2011 same model no problem, upgrading to this car is dangerous! there is no feel as to engaging park, since they changed the design to this electronic shifter. My wife and i have to verbally confirm the car is in park each time looking at the shifter to display p.please investigate this danger before someone gets hurt or killed.
Electronic gear shiftier not reliable. There is no feeling or sense of proper gear engagement. I sit each day and rev up engine thinking i have engaged drive mode. You never know when you have properly engaged park feature. I have gotten one leg out of car while auto starts moving.this electronic feature is unsafe. Otherwise this is the best new car i have ever owned. No accidents but i am extra careful with this gear shift. I will never buy another care with this innovation. The problem happens at startup and shutdown / exit mode. Scary to exit autoand someone notify you later thatthe auto engine is still running and in neutral. Mode.jerry
I backed my 2014 jeep grand cherokee out of the garage to a position about 3' in outside of the garage door. I put it in park, turned off the engine and got out of the car, closed the door and went back into the garage to get an extension ladder. I carried the ladder around behind the jeep and put it on my roof rack on the passenger side. I walked back behind the jeep and into the garage again to get a step stool and some bungee cords to attach the ladder and went around the jeep again. I finished securing the ladder to the rack and opened the passenger side rear door to put the step stool in the foot well in the back seat. Just at that moment the car started spontaneously rolling backward down the slight incline. I grabbed onto the door frame and braced to try to stop it, but the car was too heavy and it just kept going. So i slammed the rear door, opened the front passenger door and dove into the car. I managed to get my left foot onto the brake pedal and it brought the car to a stop. When i took stock of what had just happened, i found myself with my left foot on the brake, and my right foot on the dashboard in front of the passenger seat. I got the emergency brake set. Fortunately, the car didn't hit anything or anybody as it rolled backward.this vehicle already had the recall installed to fix the shift lever problem.i now believe the problem is not with the shift lever.i had only shifted from park to reverse to park and the software had 3 opportunities to set it to park: 1) when i pushed the shifter into park, 2) when i turned off the car, and 3) when i got out of the car.this seems like a problem with the transmission - where the transmission got set into neutral and the software did not know where it was set.
S10 appropriate handling- letter to the secretary from constituent re copy of a letter to fiat chrysler chief executive officer sergio marchionne regarding a jeep cherokee safety recall.for months the parts were not available for recall #14v643000. In november 2014, the consumer was able to get one of the recalls rectified only because someone did not show up for the appointment. Also, the consumer experienced a catastrophic transmission failure. Updated 08/03/15.
I just bought this jeep cherokee in april 2020 and now it's been in the shop since june 15, 2020 and i haven't had my vehicle in over two months because of a transmission issue this truck was supposed to be certified when i first bought it and i feel like i was sold a lemon.
The contact owns a 2014 jeep grand cherokee. While driving at 35 mph, the vehicle stalled and failed to switch gears. The engine restarted after numerous attempts. The check engine and service transmission warning indicator illuminated. The failure recurred on several occasions. The vehicle was taken to a dealer. The technician diagnosed that the pcm and tcm needed to be replaced. The vehicle was repaired. However, the failure persisted. The manufacturer was made aware of the issue. The failure mileage was 7,800.
The contact owns a 2014 jeep grand cherokee. The contact stated that while in park, the vehicle rolled down a hill independently. The vehicle was taken to the dealer for diagnostic test but there was no repair or diagnosis. The contact stated that the failure recurred multiple times. Also, the contact mentioned that prior to the brake failure the four wheel drive also failed which caused the vehicle to slide. The contact stated that the dealer was unable to provide a diagnosis. The manufacturer was notified of the failure. The approximate failure mileage was 15,000.
Front passenger seat belt remains in locked position and failed on breaking
The contact owns a 2014 jeep grand cherokee. The contact received a notice for nhtsa campaign number: 14v643000 (seat belts) in december of 2014. After contacting the dealer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be provided. The manufacturer was not contacted. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 14v643000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The seat belt does not retract back into the plastic seat belt guide. The plastic guide is cracked from normal usage over time. The seat belt will not lock up to help save a person's life if there is an accident. With the seat belt the way it is, it acts more like a lap restraint on a children's amusement park ride. It is alarming that this has not been fixed by jeep based on how serious of a safety issue this is and how many people i have talked to have the same issue with their jeep grand cherokee.
The contact owns a 2014 jeep grand cherokee. The contact stated the front driver's side seat belt failed to retract and was fractured. The front passenger's side seat belt was also fractured. The vehicle was taken to miami lakes automall (16600 nw 57th ave, miami lakes, fl 33014 (305) 455-3540) where the vehicle was diagnosed and the contact was informed that the front driver and passenger side seat belts need to be replaced. The vehicle was not repaired. The manufacturer was contacted however no further assistance was provided. The failure mileage was approximately 80,000.
Traveling at highway speed numerous warning messages and warning chimes started to go off. Created distractions to driving and it appears that air bag and seat belts stopped functioning intermittently. Cruise control also failed.vehicle already serviced on all prior recalls two months ago. These issues are new starting on 5/23/2014.dealer appt is scheduled for 5/26/2014. In past, also reported issues with transmission shifting and hvac. Not a well tested vehicle.far too many dangerous issues with vehicle. Hope nhtsa can investigate issues.
Drivers seatbelt does not retractwhen opening door or lock when driving.i have replaced the passenger seatbelt at a cost of $585.00 in april, 2020.this is definitely a problem with the 2014 model.
Was driving in the last leg of my 1100 mile trip and warning lights of my seatbelt being unbuckled and airbag maintenance required. Dealership in alabama said it was the orc mod that is bad.
The driver's seat belt does not retract when i get in the vehicle.
The contact owns a 2014 jeep cherokee. The contact received a notification for recall nhtsa campaign id number: 14v643000 (air bags, seat belts), nhtsa campaign id number: 14634000 (electrical system), nhtsa campaign id number: 14v391000 (electrical system), and nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic). However, the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.mailed out 01/13/15*lj updated 02/02/15*ljupdated 02/19/15
There is an issue with the front passenger-side seatbelt pillar loop that will not allow the seatbelt to retract. I have researched this issue and the problem is still under the pending recall status nhtsa #pe19011 (since september 2019).
Front passenger side seat belt won't retract.the seat belt can be pushed by hand back into the upper slot, but after pulling out the belt again, it won't retract again. Believe this is a problem with the upper plastic guide pinching the belt. I have not taken to a dealer since there are numerous identical reports for this vehicle type and i don't want to pay $600 to fix.this is a huge safety issue since there can be slack in the belt for the front passenger.
The right front seat belt will not retract properly. The thick plastic guide in door pillar is cracked and pinches against seat belt. It is a safer issue because there it cause too much slack against user's chest.
Seatbelt retractors in both front driver and passenger seats failed. This is known to be a common problem with the grand cherokee. Dealer wants customer to pay $800.00 plus dollars to repair each. Ridiculous when it's a known issue.
My front driver side seat belt will not retract.
Chrysler will not cover a malfunction in their seat belts. They are directly responsible for seat belt not working and will not cover their parts under any warranties leaving me to drive around with a non-working seat belt. If the issue was because of my doing i would be more willing to pay to have it fixed - the problem is their plastics break without notice (picture attached). I have a barely 4 year old car and the seat belt is already broken and have gotten no help from any jeep dealership. I was under the assumption it was federal law to mandate a lifetime warranty on seat belts since it is a safety issue.
The contact owns a 2014 jeep grand cherokee. The contact stated that the rear drivers side seat belt latch would not lock and secure the passenger. The vehicle was taken to the dealer, who diagnosed that the seat belt needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 24.
Front passenger seat belt is locked in place and wont extend or retract. Appears that a plastic piece that helps guide the seatbelt has cracked and it not allowing the seat belt to move freely.
The contact owns a 2014 jeep grand cherokee. The contact stated that the front passenger seat belt failed to retract properly when buckled to secure the passenger. The seat belt was loosely connected when locked into the buckle. The dealer (colonial south chrysler jeep and dodge, 42 state rd, dartmouth, ma 02747, (508) 984-1900) indicated that the vehicle would need to be scheduled for diagnostic testing and repair. The dealer and the manufacturer indicated that the vehicle was excluded from nhtsa campaign number: 14v643000 (seat belts, air bags). The contact was uncertain if the vehicle would be repaired by a dealer. The failure mileage was not available.
Both front seat belts are broken, they will not retract
The contact owns a 2014 jeep grand cherokee. The contact stated that nhtsa campaign number: 14v643000(air bags, seat belts) exceeded a reasonable amount of time for repair. The dealer and manufacturer stated that the parts were not available. The vehicle was not repaired. The contact had not experienced the failure. ..updated 05/19/15updated 11/10/2015
Seat belt fails to retract rendering it useless. The plastic cover on the loop at the b pillar has cracked and binds on the seat belt strap. The part is not replaceable without replacing the entire assembly.this has affected both front seat belts. The vehicle has not been in any accidents or incidents which have stressed the seat belts.
The passenger side seat belt will no longer retract which means it cannot protect the occupant in a crash i called the dealership to schedule a repair. The dealer stated it was out of warranty and to call the chrysler help line. I did, the supervisior anthony stated it was a mechanical part and out of the warranty by mileage and time. I asked if the airbags were also out of warranty. The man said that's ridiculous. I stated what reason other than a manufacturers defect would cause this he said he couldn't speculate. I said me neither since the whole assembly has to be replaced because it doesn't come apart. Which, in my opinion, would put the responsibility back on the mfg. To recap - a safety component that is legally required to be used and has no reason for being inoperable other than mfg defect was not going to be covered.and they did recall work on the occupant restraint control module while i was there. Honda and others warranty safety components forever.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.updated 6/4/15the consumer stated the recall repair was completed on may 8, 2015. Updated 06/09/15
The driver's side seat belt just stopped retracting one day.there was no crash or event of any kind.i've verified online that this specific complaint is very common and essentially leaves the driver with no seat belt or a very loose seat belt.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The vin was not available.
2014 jeep grand cherokee.consumer writes in regards to parts not available to complete unintended side curtain air bag deployment and occupant restraint control module recall notices.the consumer referenced recall numbers 14v643000, 15v041000 and 15v041000. Chrysler informed the consumer, there were no such recalls.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the parts to do the recall repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Passenger side seatbelt stopped retracting and also will no longer relax at the lap. Took into jeep dealership in bakersfield, ca. I was told the cost would be $500, i told the service dept to order and i was snapped at... I was told they could order said part but she, the tech didn't know when it would arrive, due to covid-19. She appeared to not want to order, so i said i would get it fixed elsewhere. I have moved to utah and have not yet taken it in. Now that my driver's side is just starting to act like the other side, i will be taking it somewhere quickly.
I have 60k miles on my jeep, and no dealership will replace the plastic top loop part on the seat belt.both are cracked which causes my seat belt to not retract. The dealership and the maintenance both agree they have never seen anything like it.they stated i'm not covered by warranty and won't replace it.both front ones went out.jeep just lost a customer.
During a trip of approx 250 miles, after 4 hours of driving the vehicle exhibited numerous alarms as follows;"air bag system requires service", "drivers seatbelt disconnected", "front passenger seatbelt disconnected", and "vehicle phone requires service". At all times both driver and passenger had their seatbelt on, positively connected. The vehicle would randomly repeat the chimes as if the alarms were coming in repeatedly. After approx. 1/2 hour, all alarms reset. 2 days later on the return trip, about 1 hour into the trip the same problems as listed above repeated itself, except it will no longer reset. Presently vehicle, upon startup goes through the above mentioned alarms with the seatbelt light, and airbag light constantly on. After researching this problem on jeep forums for the wk2 model, their appears to be number failures of the orc module for this vehicle.my vehicle has not been analyzed by chrysler at this time, but a service date is scheduled. Currently as stated by a chrysler employee, there are 400 orc modules backorderd for this year vehicle.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belt); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of the time for the recall repair. The manufacturer was not madeaware of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The vin was not available.
My driver's side seatbelt will not come out in order for me to strap it on.it's locked up and will only pull a short way out of the mechanism.the vehicle had been parked at work and would not allow me to put the seatbelt on.i tried different things to see if it would work- started the car and put in gear; turned car off and got out and back in; even tried pulling on it without sitting in the seat - nothing worked
Driver seatbelt does not retract to tighten on driver while driving or stationary. Serious safety issue! additionally, none of the controls on the right side of the steering wheel work ever; cruise control, park assist, lane departure warning, etc.
The contact owns a 2014 jeep grand cherokee. The contact received a notification for nhtsa campaign number: 14v643000 (air bags, seat belts) and stated that the parts needed were unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Driver's side seat belt non-functional and will not retract.front passenger's side seat belt is starting to show similar issues.driver's side plastic piece cracked/broken worse than passenger's side up near where seatbelt goes into pillar.vehicle was stationary when driver's side seatbelt failed.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign id number: 14v643000 (air bags, seat belts), 14v634000 (electrical system). The dealer was unable to determine when the part would become available to schedule the recall repairs. The contact called the dealer for weeks and was not able to schedule an appointment for both recalls. The manufacturer was notified and was not able to provide a reasonable timeframe of when the recalls would be performed. The contact was not experiencing a failure.
Passenger side seat belt tensioner/retraction mechanism broke, drivers side is on its way out. Car has 40k miles on it. 700 per side to fix out of warranty. Should be recalled. This is a major safety concern. Will never buy from fca again unless this is recalled/remedied.
I sent in complaint # 11374883 on 11/16/20 but needed to add that my airbags are not working either along with this seat belt that the pendulum or motor has broken.i understand the airbags are tied into it the p67 recall as well.they are not working either and my warning system is no longer telling me my ab or seat belt is not working or on.recall p67 was my model and make jeep but my vin was not included for some reason.i called gm as the recall stated and they said they don't know why my vin was not part of the recall and should have been,.they advised me to reach out to you and ask you to get this added to that recall as the issues match and are the same for other owners of the same vehicle i have and year and model.please, my safety is compromised and i do not have the funds to get this defect fixed.i am the caregiver to my sick 81 yr oldhandicapped mother and i need safety when carrying my 81 yr old mother around.the passenger side will go next as reported by others on the threads i see.this issue occurred at the mileage others said it did to theirs.14,000+ asa matter of fact.please, get me under this recall for my jeep gc limited 2014 model.this is clearly a defect as was my oil sensor that had no issues at all but a warning light that came on..i had it fixed at 550.00 back 2 yrd ago.many other same complaints but no recall.chrysler filed bankruptcy.you are truly,my only hope to get this under the p67 recall as it should have been when my model and mileage is the same as others when the issues occurred.please help me.i have never had this happen in any of my past cars or my husbands old car or my daughters cars.this is a defect and my families safety is at risk as this is our main vehicle.please help and get me under that recall.i am praying about this , that you will help us to get this defect resolved under p67.
Same as many many others. Front seat belts are failing to retract due to a cracked guide from the shoulder to body of car bend. Took to dealership with a factory warranty remaining on my 2014 jgc limited and was told its not covered..i put 6k miles on it since my vehicle purchase. Current odo 64,441. My daughter cant safely drive my vehicle since the seatbelt is currently a dress with all the extra slack.
I not only did i have problem with the seat belt. I have a problem with my dash board the is a recall and that has been since 02/2020 and it still hasn't been replace. Not only that i had to replace brakes rotorcaliper on all four tires when i brought the car it had 23,599 milesand when i replace them the miles 31,00 miles. I was working them but social security told me i couldn't work and get benifits. So i had to quit the job.how i am i suppose to pay $728.11 car payment and insurance. And pay for repairs to. I got the car 08/31/2018
The seatbelt, after being pulled out for buckling, will not retract back into the holder.
We took the vehicle in for a recall on the transmission electronic shift lever.we ask the technician to check the front passenger seat belt, as it had locked.we have owned the vehicle for three years and it has just a little over 25,000 miles.the technician indicated the seat belt retractor was working and would need to be replaced.this is a significant safety mechanism that i feel failed in a short period of time and therefore must have had a defect.jeep sells the idea of the safety rating of it's vehicle but for a seat belt to fail in a three year period of limited use is placing the consumer at risk.
The contact owns a 2014 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v643000 (air bags, seat belts) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Driver seat belt stopped retracting. Had to pay over $500 for repair. Moon roof started leaking, after two trips to the dealership, had to pay $750 to have it replaced.*dt
No particular incident - vehicle seat belt mechanism cracked. Jeep dealer doesn't offer a warranty, which is hazardous to drive. The seat belt does not retract. Seat belt will not catch if in an accident, and the driver will hit the steering wheel or dashboard. Insurance companies will also not cover 500$ replacement or repair.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, hydraulic), 14v391000 (electrical system) and 14v643000 (air bags, seat belts); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Seat belt wont retract drivers side front, seems like plastic piece has cracked or broken and prevents the retraction from happening.
My 2014 jeep grand cherokee has been at beaver county dodge chrysler jeep since 5/5/2015. It was taken in for stalling issue, odometer adding excess miles, touch screen radio going black, seat belts that do not tighten and other various recalls. My jeep has not left their parking lot since 5/8/2015 i called today 5/22/2015 and it is still not finished they stated. I have paid an entire month on my lease and i have not driven my vehicle. The service department has not made one attempt to fix my jeep and i am not sure when i will ever get it back at this point. The dealership and fca have been giving me the run around since august 2014 about fixing these problems that they state simply cannot be fixed at this time? i have been having these problems for 9 months now and the dealership and fca keep telling me that they have no resolution to my problems.
On may 9, 2014 my husband & i were driving on the freeway when all of the sudden the seat belt & airbag lights started alarming.i immediately referenced our vehicle guide and followed the instructions, contacting the dealership right away.my car was evaluated 3 days later and i was informed that my entire airbag module was non-functional and needed to be replaced.it has now been a month that i have been driving without functional airbags because the part is apparently on back order at chrysler.not to mention the fact that i was told that there is no way to disable the alarms while awaiting the fix, so i have to drive with the distraction of constant "dinging" everywhere i go.this is a serious safety concern!in general, this vehicle has been a pain since i purchased it!!three recalls in one year, a tire that needed to be replaced just after purchase (pretty sure it had a hole when we drove it off the lot), and now this.i definitely would not purchase this vehicle again.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v391000 (electrical system), 14v634000 (electrical system), and 14v643000 (air bags, seat belts). The parts were unavailable to perform the repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Ma 09/03/15 updated 12/10/15
D right height adjuster for passenger side seatbelt broke and will not all the seat belt to retract.
The contact owns 2014 jeep grand cherokee. The contact stated that the driver's side front seat belt failed to retract. The vehicle was taken to fields chrysler jeep dodge ram (2800 patriot blvd, glenview, illinois 60026, (847) 446-5100) to be diagnosed. The contact was informed that the seat belt retractor needed to be replaced. The vehicle was repaired. The manufacturer was contacted and informed of the failure.the failure mileage was 87,943.
On our 2014 jeep grand cherokee the plastic seat belt guide, on the driver side has cracked pinching down on the seat belt rendering it not usable. The seat belt will expand out, however it does not retract in due to the pressure from the broken piece. The seat belt will not stop the driver in a sudden impact and has enough slack that you can easily make contact with the dash and steering wheel. This malfunction occurred while stationary, and has not been resolved by fca.
Driver side seatbelt is not rolling up... The seat belt is not adjusting to original position. This creates a safety issue in case there is an accident and the seat belt fail to do its job.
Manufactures seatbelt failure in my chrysler jeep grand cherokeeboth front seat belt have became non-operational while traveling on a hwy in yellow stone, wy. On june 24, 2019, both front seat belt became non-operational. They no longer retract or stop when tested. Two years ago my curbside rear passenger belt fail to release trapping my daughter in her seat. I was forced to cut her free and replace the entire mechanism. I have searched online and found hundreds of people complaining about the same problem. My jeep is currently unsafe to operate until i buy and install two new front seatbelts. This will cost the average american over a thousand dollars to repair. Many will just drive unsafe automobiles due to the outrages cost.
Driver side seat belt will not retract rendering it useless in the event of a collision.only 23,000 miles on the vehicle.
The passenger side safety belt became jammed while driving.my passenger was trying to release the belt because it became painful.i had to pull the vehicle over and assist my (adult) passenger to try to get the safety belt released.once we were able to free the belt it would not retract back or latch properly. My passenger moved to the back seat to use the safety belt for the remainder of the drive.this jeep has also completely saturated me with gasoline and shut down a service station.the gasoline soaked my hair, face, and body.as a result through the state of vermont i received an extended warranty from mopar to relieve any concerns i may have about safety of the vehicle once the fuel system was replaced. Chrysler and mopar have charged me 100.00 deductible to repair a faulty safety belt.it should be mandatory that chrysler repair the safety belt at no charge.not only did it put my passenger in jeopardy, how effective are the belts in my vehicle if one is already broken after only 3.5 years.the dealership refused to show me how much the repair cost.i am opening a case with the bbb in addition to filing this safety report.my passenger's shoulder and neck were sore as a result of this incident but no serious medical situation occurred. It could have resulted in a fatality if an accident were to occur.
1. Allegedly repaired two weeks earlier, the "ocr," an airbag sensor, failed. This part apparently is located under the front passenger seat. "service airbag system" was displayed.2. On monday, may 26, 2014 a seat belt warning appeared on the electronic display and a chime rang for 10 minutes or so. Both the driver and the passenger in the front seat were belted in.3.on monday, may 26, 2014 the cruise control became inoperative. The electronic display showed "cruise control unavailable."in the past the forward collision warning (fcw) has shown phantom alerts, telling me to "brake! brake! brake!" even though there no vehicles or objects in front of the jeep. At other times, the fcw showed no alert even though another vehicle suddenly appeared in front of the jeep.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number 14v643000 (air bags, seat belts) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure.
On the drivers side, the plastic guide that guides the seat belt into the pillar and down to the retraction unit, is cracked and is pinching the seat belt, not allowing the seat belt to properly retract.
The contact owns a 2014 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 14v643000 (air bags, seat belts). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received a notification for nhtsa campaign numbers: 14v391000 (electrical system) and 14v154000 (service brakes, service brakes, hydraulic). However, the parts needed for both recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs to be performed. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 01/22/15. Status updated 03/25/15.
On our 2014 jeep grand cherokee the plastic seat belt guide, on the passenger side has cracked pinching down on the seat belt rendering it not usable. The seat belt will expand out, however it does not retract in due to the pressure from the broken piece. The seat belt will not stop the passenger in a sudden impact and has enough slack that you can easily make contact with the dash and steering wheel. This malfunction occurred while stationary.*dtcomsumer stated it was not taken anywhere for diagnosis as i have been a mechanic for over 30 years. I did not keep any records but i did fix the problem by trimming the plastic on the upper side of the seatbelt opening to allow free movement. This did not in any way compromise the integrity of the seatbelt or the ability for it to perform it's job as the top of the plastic trim should not have been touching in the first place. The plastic guard is there to keep dirt, dust and little fingers from getting inside the belt assembly and performs no other function. By removing 1/8" from the top of the opening, the seatbelt is now free to move back into the seat belt retractor and still provide protection from anything entering into the seatbelt area behind the plastic trim. Seat belt does not work because of poor design.
Seat belt mechanism no longer retracts on driver side. As a result, the seat belt will provide no safety benefit in a crash.
Incident:while operating vehicle, visual display screen went black (no data).computer attempted reboot and displayed a vehicle phone requires service message.simultaneously, a service air bag and driver seatbelt unbuckled warning visual and audible displayed on the instrument panel and would not shut off. Computer continued to attempt rebooting.history:the repeated rebooting of the computer has been occurring several times a month since it was purchased in june 2013. Three dealer attempts to repairhave failed to correct the rebooting.dealer has not replaced any hardware, reportedly only reloaded software.a search of the internet regarding these issues display page after page of related problems with this vehicle.
Passenger front seatbelt will not retract. They dealership is telling me it's $500 to fix because i'm at 76,000 miles. This is a safety issue and it needs to be addressed. This is beyond dangerous.
The recall(p67/nhtsa14v-643) passenger seat belt.chrysler has advised for months that part is not available.however they continue to produce 2015 models with an apparent resolution to the problem.this is a dangerous situation....one is reluctant to have someone ride in passenger seat.some threatened punitive action s/b taken the nhtsa to expedite resolution, i.e. Supply me with comparable loaner vehicle at no charge until part is available.in any case, you are the experts here and hopefully can get some response from chrysler.thanks for your time...
While traveling home from a family vacation at about 40 mph my seat belt light started flashing saying that the driver and passenger air seat belt was not engaged along with the lights and dinging alarm saying that the air bag is in need of service, this has not gone off and the dinging is constant.i called and set up an appointment at the dealership and waited 4 hours for them to tell me that they did not have parts needed to repair the issue that it was on back order (at least 1 1/2 weeks) but would not be providing a rental car since the car was still drive able and that they would call when the part was in. I am very upset because i am in the automotive industry and know that this is a safety concern/ risk. I have also been experiencing issues with my transmission. I regret making this purchase.
Passenger front seatbelt will not retract and does not adjust to different size passengers
Front driver side seat belt stopped retracting. Made it unsafe to drive. The plastic piece that covers the attachment is broken in several places and pinches the seat belt. The entire unit needed to be replaced. This appears to be known issue with jeep and should part of a safety recall. I was on a parking lot when the seat belt stopped retracting. The cost to fix the problem was $783.42.
Driver side seat belt will not retract.there are no broken/chipped parts visible, appears to be the mechanism at the base.
Airbags system failed and rendered car unsafe to drive. Passenger airbag disabled even when passenger was in the passenger seat. At the same time adaptive cruise control failed while being in use which potentially could result in a crash. Drove 5h hours home and then dropped the car at the dealer. Issue connected with failed orc module. Numerous similar incidents reported by other drivers on internet forum. Failure always results in loss of airbags, seat belts pretension, adaptive head restrain and adaptive cruise control, forward collision warning system.
Middle rear passenger seat belt does not retract when the belt is released. You have to feed the belt all the way back into the seat and then it is still slightly loose. This is not even covered by an extended warranty either. Since the belt will not retract and tighten correctly i'm afraid to use it until i get it repaired. I have a car seat in the back but we can not use the middle seat belt for our baby until this is fixed.
The front passenger seatbelt all of a sudden started to not retract. It came to a point where the passenger would strap in the belt and they would have enough room on their lap for an additional 2 people in order for belt to feel secure. When i finally got it to retract back in, i couldn't get it out again. In order for a passenger to sit comfortably while wearing the belt, they would have to recline the seat all the way back. I reached out to 2 different jeep dealers in my area and received a quote for about $540.00 before taxes. I was also told if my vehicle was under 60,000 miles, i could have gotten the work done for free. My luck right?! it is ridiculous that i have to pay about $600 for something that is an apparent issue for a lot of other jeep gc owners. There should be an open and active recall for this as it is a safety issue! to make matter worse, my driver seatbelt feels like it is also on its way out because it is slowing retracting after i take it off. I love my jeep, however, the company needs to get their act together and realize that this a serious issue that can and will result in serious injury or death due to a faulty seatbelt retractor that should be broken after 5 years!!!!!
The drivers side seat belt will no longer retract making it not useable.it appears that the d-ring is cracked preventing the seat belt from working properly,appears that there are several other nhtsa incidents similar to this one and have been under investigation.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
Takata recall: driver seat belt will not retract properly as it should, must be guided with hand to bring it back to original standing position. Not covered by dealerships or extended bumper to bumper warranties.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 14v643000 (air bags, seat belts) however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Driver side seatbelt won't retract.there seems to be a broken piece of plastic on the top piece.
Drivers side seatbelt suddenly no longer retracting. Appears to be due to a cracked belt guide. Jeep dealership quoted $900+ for repair and another local shop quoted $600+ - repair requires replacement of the entire belt assembly. I've scoured the internet and have found a mass of others who have reported the same issue dating back several years. This should absolutely be an open recall - i cannot legally nor safely operate my vehicle and the replacement cost is astronomical being out of warranty. Help!
Passenger seatbelt won't retract.
The contact owns a 2014 jeep grand cherokee. The contact stated the driver's side front seat belt failed to retract. The vehicle was taken to naperville chrysler jeep dodge ram located at 1565 w ogden ave, naperville, il 60540, (630) 505-8282, to be diagnosed. The contact was informed that the seat belt retractor needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was 83,901.
Locking (female) part of rear seatbelt mechanism broke. This makes it hard to release the locked seatbelt for a passenger in the back seat. This is dangerous if the person needed to escape the vehicle in an emergency.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v391000 (electrical system) and 14v643000 (air bags, seat belts); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (air bags, seat belts); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received a notification for nhtsa campaign id number: 14v634000 (electrical system) and 14v643000 (air bags, seat belts) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Seat belt tensioner have several hairline cracks on them (driver and front passenger). The passenger's side tensioner finally broke and pinched the seat belt and restricted the seat belt from retracting into the retractor in the side housing. We did not know the seat belt had a problem till one day my wife got in the car and went to put her seat belt on. She put the buckle in and the seat belt never retracted into the wall to properly fit her across her chest.a jeep dealership replaced the seat belt assembly ($329) plus $125 for labor.
The contact owns a 2014 jeep grand cherokee. The contact stated that the front driver's side seat belt did not retract. There were no warning indicators illuminated. The vehicle was taken to burtness chrysler dodge jeep ram (located at 1421 w main st, whitewater, wi 53190, (262) 473-3072) where it was diagnosed that the seat belt assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 120,000.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received recall notifications for nhtsa campaign numbers: 14v634000 (electrical system) and 14v643000 (air bags, seat belts). The contact stated that the parts needed were not available to perform the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Driver seat belt won't retract. Upper shoulder harness guide has cracked and is pinching the belt keeping it from retracting. This is a 2014 jeep grand cherokee with 54,000 miles. This is a factory defect and should be covered as a safety. There is not replacement part you have replace the whole seat belt assembly at a huge cost.
The contact owns a 2014 jeep grand cherokee. The contact stated that nhtsa campaign number: 14v643000 (air bags, seat belts) exceeded a reasonable amount of time for repair. The dealer stated that the part was not available for repair. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure.
S10 appropriate handling- letter to the secretary from constituent re copy of a letter to fiat chrysler chief executive officer sergio marchionne regarding a jeep cherokee safety recall.for months the parts were not available for recall #14v643000. In november 2014, the consumer was able to get one of the recalls rectified only because someone did not show up for the appointment. Also, the consumer experienced a catastrophic transmission failure. Updated 08/03/15.
The contact owns a 2014 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v643000 (air bags, seat belts) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Passenger side front seat seat belt fail to retract once extended, resulting in excess seat belt material across the body, and thus possibility of a delayed or insufficient tensioner reaction in an event. After taking to a local service shop, the problem is with the upper plastic guide pinching the belt. This is a huge safety issue since there can be slack in the belt for the front passenger. Also, the upper plastic guide on the driver side front seat belt has a fracture.
Driver & front passenger seat belts will not recoil & do not provide adequate restraint for occupants.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact stated that the front passenger side seat belt failed to retract. The contact took the vehicle to the dealer (summit automotive chrysler dodge jeep ramaddress: 815 s rolling meadows dr, fond du lac, wi 54937 phone: (920) 921-0850) who stated that the seat belt needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and informed the contact that there were no recalls. The approximate failure mileage was 72,000.
The contact owns a 2014 jeep grand cherokee. The contact received a notice for nhtsa campaign numbers: 14v634000 (electrical system) and 14v643000 (air bags, seat belts). The contact stated that the parts were unavailable. The dealer was also uncertain when the parts would become available to service the vehicle under the recall. The manufacturer wa notified of the issue. The contact had not experienced a failure.
Takata recall. The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v643000 (air bags, seat belts) and 15v461000 (equipment); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issues. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 jeep grand cherokee. The contact received a notification for nhtsa campaign numbers: 14v643000 (air bags, seat belts) and 14v391000 (electrical system). The contact stated that the parts were unavailable. The dealer stated that only a limited amount of parts were available and placed the contact on a waiting list. The manufacturer was notified. The contact had not experienced a failure.
As i was driving the car the seat belt and air bag warning lights came on, but the seat belt was buckled.the warning said driver seat beat was unbuckled and the air bag system warning light came on with a warning message.brought car to dealer, who informed me that the parts are back ordered for a month - what does that say about the part.
Front passenger seat belt is locked i see this is not a problem i hand alone. I read someone said they have a pending recall for the last 2 years, i think it'sa big issue since some have the problem on the driver seat.
Safety issue as the passenger seat belt will not retract. *dt
The contact owns a 2014 jeep grand cherokee. The contact stated that the air bag warning light illuminated. The vehicle was taken to a dealer. The technician diagnosed that the orc module needed to be replaced. The vehicle was not repaired. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 15,500.
On a recent long trip (500 miles each way) a computer malfunction popped up while driving. The vehicle's phone called for service, followed by the airbag light and seat belt indicator went off. I pulled into a jeep dealer right before closing and the told me the issue was in the airbag control module somewhere but it couldn't be fixed easily and that the parts were on back-order. The car is drive-able but the airbag system is inoperative. I have since spoken to the dealer in my home-state and confirmed this is a common problem popping up on the 2014 model year grand cherokee and that even replacing the module was a guess at best as to what the problem was. So long story short i have a brand new vehicle with less than 10,000 miles with a malfunctioning/inoperative airbag system that the dealership says may or may not be fixable.
While starting up my jeep grand cherokee the air bag warning light came on with a system failure and that it needed service.about 2 minutes after that my drivers seat belt light came on telling me it was not latched (though it was) and it needed service.thenabout 30 sec later the acc/fec system failed and a warning came on. When i took it to chrysler fairoaks dodge in chantilly that night they looked at it the next day and told me a module was bad (orc filter?) that controlled the airbags and everything else was effected because of that.trouble is there is no part in stock for repair and they want to keep my car for weeks while waiting.)i bet jeep is still making new cars with the part so why no part for my car? anyway, i was at jeep to pick up a rental since it would be so long and another jeep grand cherokee 2014 pulled in with the exact same problem.very odd i thought and worth reporting.maybe chrysler is hiding something here and more is wrong with their grand cherokees that they own up to.(especially since the part is in such short supply which is odd)perhaps a recall may be in order.
The upper seat belt plastic guide cracks during routine use, preventing proper retraction of seat belt. The seatbelt remains slack on an occupant resulting in improper fit.
The contact owns a 2014 jeep grand cherokee. The contact received a notice for nhtsa campaign number: 14v643000 (air bags, seat belts); however the part to do the repair was still not available. The contact stated that the dealer inspected the air bag and informed that the vehicle was safe to drive without the recall remedy. The contact felt the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The seat belt, on the front passenger side, will not retract. The plastic above where it retracts is cracked and pressing down on the belt. I discovered this when getting in to my carand trying to put on the seat belt. I noticed the drivers side seat belt also has a crack above it. I realized this was a common issue on grand cherokees in 2014s when looking at online forums for a solution.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v391000 (electrical system) and 14v643000 (air bags, seat belts); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Driver side seat belt will not retract. Does not function as should to keep driver safe in event of an accident. Jeep has approx 50,000 miles on it. Vehicle was stationary when issue occurred. Driver parked and removed seat belt. Seat belt would not retract any longer.
The contact owns a 2014 jeep grand cherokee. The contact received two notifications for nhtsa campaign numbers: 14v643000 (air bags, seat belts) and 14v634000 (electrical system); however, the contact was not able to have the vehicle repaired because the parts needed were unavailable. The manufacturer was notified. The contact had not experienced a failure.updated 03/30/15*ljupdated 6/23/2015
Driver side front seat belt no longer retracts back in causing the shoulder belt to lay in pile on my lap.dealer said whole assembly including some air bag sensor(s) need to be replaced.parts are $400 alone.vehicle has less than 70,000 miles on it.
Made an appointment for the recall since i got the recall notice. Appointment confirmation number #x03qbqoq38 with napleton chrysler in kissimmee, fl. They verified the part was in. Showed up for appointment and after two hours, i got an oil change, tire rotation some updates and no safety recall.totally unacceptable that i had to take a day off work for a recall i have been waiting on since october and it did not happen. These recalls are just scams to get the owner to have other work done. I can't believe a national agency is involved with this type of scam.re: p67/nhtsa14v-643. ...updated 08-06/15
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 14v643000 (air bags, seat belts); however, the part needed was not available to schedule the recall repairs within a reasonable time frame. The dealer did not provide a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure.updated 7/28/15
The contact owns a 2014 jeep grand cherokee. The contact received notifications for nhtsa campaign numbers: 14v634000 (electrical system), 14v636000 (electronic stability control), and 14v643000 (air bags, seat belts); however, the parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Alert came up stating airbags need to be serviced. Then alert came on saying drivers seatbelt not fastened (it was buckled). I pulled over and put the car in park. Turned the engine off and restarted. Alerts came back on. Also came up with alert that onboard service/emergency phone needed to be serviced. Took to dealership and they said it is the orc module. The part is back ordered and i am concerned about driving the car for several weeks without functioning airbags. Also, not sure if there is an issue with seatbelts given the alert.
The contact owns a 2014 jeep grand cherokee. The contact received nhtsa campaign number:14v643000 (air bags,seat belts) and stated that the parts were unavailable. The dealer was uncertain when the parts would become available to service the vehicle under the recall. The manufacturer was made aware of the issue and they informed the contact that they were uncertain when the parts would become available. The contact had not experienced a failure. The vin was unavailable.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v634000 (electrical system), and 14v643000 (air bags, seat belts); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the issue. The contact had not experienced a failure.
Front right seat belt doesn't retract. Plastic d-ring (guide at b-pillar) cracked. This is rubbing the seat belt and preventing it from retracting as normal.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number:14v643000 (air bags, seat belts) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received notification for nhtsa campaign number: 14v643000 (air bags, seat belts) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Passenger side seat belt retractor failed making the seat belt not useable and creating a safety issue.cannot use the passenger seat because of this issue.
My drivers seat seatbelt will not retract
I purchased this vehicle used only to discover that both front seatbelts will not retract. When you are seated, there is about 1 foot of belt left left dangling, you cannot push it back in. Jeep dealer quoted $1000+ to replace them.
Driver seat belt is not retracting and it appears the plastic guide in the a-pillaris creaked.i am concerned the integrity of the seat belt restraint system is compromised due to faulty plastic tension guide.i noticed the crack after exiting the jeep as the seat belt would not retract.
Driver side seat belt won't retract. Crack in plastic causing it to not retract. Unsafe to drive with lots of slack
Drivers seatbelt and middle back seat wont retract.
The driver's side seat belt suddently would not retract, even while feeding it by hand back into the spool. We found that the slot in the b pillar, through which the seat belt retracts, is cracked. This has caused the seat belt to be pinched. If a small screwdriver is used to pry open the slot, the seat belt retracts. A seat belt not retracting is a serious safety issue and should be a warrantee repair or subject to a recall, neither of which seem to apply.
Seat belt will not retract.
The passenger seat belt is not retracting. Will not retract regardless of stationary or in motion. The upper portion of the seat belt will not retract or hold in place to protect.
The front passenger seat belt is not retracting and is a safety hazard. Research of the nhtsa's database of complaints show this is not uncommon and is under current investigation.*dt
For both the driver and passenger front seatbelts, the upper hanging (belt) bracket which attaches to the height adjustment feature has cracked.the driver side is more severe than the passenger side, rendering it useless as it prevents the belt from properly tensioning/retracting.this issue was noticed last week during a trip to northern nevada area where temperatures were at a low of below zero degrees (f), and after driving on dirt roads (described by bureau of land management as roads accessible to passenger cars).
Seat belt stopped retracting and had to be replaced completely. Original owner of vehicle with no previous damages to seatbelt
Driver side and passenger seatbelts fail to retract. The plastic guide on the b-pillar mounted d-ring is cracking on driver side and is cracked on the passenger side.
The contact owns a 2014 jeep grand cherokee. The contact stated that the front driver and passenger's seat belts failed to retract. The contact stated that while driving and depressing the brake pedal, the contact leaned forward and heard a crack. The seat belt became loosened. The vehicle was taken to an independent mechanic and the contact was informed that the seat retractor failed and was to contact a chrysler dealer. The contact called kolosso chrysler jeep dodge ram (2701 w college ave, appleton, wi 54914), and informed the dealer of the failure. The contact was informed that the part needed for the repair was discontinued. The vehicle was not taken to a dealer and was not repaired. The manufacturer was made aware of the failure and referred the contact to nhtsa. The failure mileage was approximately 92,000. The vin was not available. *dt
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (air bags, seat belts) and 14v634000 (electrical system); however, the parts were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the issue. The contact had not experienced a failure.updated 3/31/15updated 06/24/2015
Seat belt stopped retracting. Plastic guide looks cracked.
Purchased a 2014 jeep grand cherokee laredo in june of 2013. Have experienced no problems with operation throughout first 10031 miles driven. Departed on extended vacation trip at end of may. After traveling 824 miles, air bag light came on with alarm and dashboard notification advising to have air bags serviced immediately. Shortly thereafter, the seat belt alarm activated with the bell warning, advising that the driver side belt was not engaged, when it was securely set. This condition would continue throughout each driving day. I have now traveled over 3400 miles, experiencing the same annoying, and unsafe condition, including the cruise control now turning off without warning. I have checked with several dealerships, only to be told that this problem could not be identified. There remains 3000 miles to be traveled to return to my home. I do intend on meeting this situation head on through my dealer with jeep.
Front seat belt does not retract due to a cracked plastic guide located at the top of the piller.this causes fraying of the belt and pinches the belt so it will not retract.this is a major safety issue as the belts are useless.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Seat belt not retracting on both the driver's side and passenger's side.
My 2014 jeep grand cherokee driver's side seatbelt broke while putting it on prior to starting the vehicle and leaving my residence . The seatbelt is back ordered nationwide and there are no "after-market" parts. This is currently not listed as a recalled part. I am currently without a functional seatbelt. The broken part is the plastic piece that the seatbelt feeds through at the top and it was located inside of the seatbelt housing.the crack caused the plastic piece to rest on the seatbelt to where it was unable to retract. The seatbelt has since replaced by anauthorized dealer.i was told that the part would take anywhere from a week to several months to arrive.updated 9/24/18 *dt
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 14v634000 (air bags, seat belts). The parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Passenger side seat belt won't retract. Dealership says a plastic part in the retracting system is broken. Why would you use plastic on a safety restraint system?
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v391000 (electrical system), 14v634000 (electrical system), and 14v643000 (air bags, seat belts); however, the parts were not available for an extended period of time. The dealer did not give a specific date when the parts would become available. The manufacturer was notified of the issue. The contact had not experienced a failure.
My vehicle make and model is under recall for p67 but for some reason my vin was not included but the person i called at chrysler said it should have been and told me file a complaint with you to try to help me.i am a caregiver with this one vehicle for my mom who is handicap and 81.i had no choice and had to take her out to the dr for a flu shot and my seat belt is broke and i cant use it and airbags disabled due to seat belt broken. I had to stop fast and pulled my neck 11/30/20..please help us get under this recall.p67.i don't have the $ to pay 1,000 to get it fixed when i should have been under the recall with the other 2014 jgc at same mileage when it went out. How did my jeep get missed for this recall?please investigate and help me. I know how have a hurt neck.no protection at all. The seat belt broke when i got in my car weeks ago.i was not in motion and i felt it get loose when i got in.iit was on the floor.it just broke and no retraction.help us please>p67.get me under that recall.many complaints by owners at this same milage is seeing this issue.i am not alone in this issue.it is a defect.i have never had such a defect with any past cars.not even older ones. This is madness.it controls all things like airbags, beeps when seat belts are not on..nothing is working now.it is our primary car.when i hurt my neck on 11/30 driving?it was in motion and of course i have no seat belt that works.a car stopped in front of me fast and i was thrown forward and my neck pulled. Look at original complaint 11374883.*dt
The contact owns a 2014 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the recall part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
While driving normally the passenger side active headrest deployed.after searching, it appears this is a common issue, but there has been no recall.this is a safety issue that could cause an accident if it happens on the driver side.the system did not activate, but the part of the headrest that holds the locking pin broke, which allowed the latch to release without the system activating.
As i was driving i heard a loud noise, and wasn't sure what it was at first. I looked over and saw that my passenger seat headrest had deployed.
Active headrest on drive side seat has deployed for no apparent reason.luckily i was not in the seat when the headrest deployed.when going to reset it, plastic tabs restraining it snapped and headrest is unable to be reset.
Driver side air conditioner blows hot air even when temp is set as low as 63 degrees while the passenger side works normally.service rep at dealership informed me that this is a common problem with jeep vehicles.was told repairs could be over $1000.if jeep knows that this is a reoccurring problem, why should i have to pay for their error?
My vehicle was stationary. Deployed/broken tabs with passenger active headrest on my 2014 jeep grand cherokee. I did not have any accidents so i am confused on how it could have even deployed. I was in my vehicle and noticed the headrest was deployed. I am concerned because it is the same system with my airbags, i do not know if my airbags are faulty at this point. I called the dealorship and they said there were no recalls for this problem. Looking for a goodwill replacement of the headrest. If someone has information on what direction ican take please help.
While stopped at a light the driver's side active headrest deployed striking the driver in the back of the head. There was no collision or somebody touching the active headrest. On inspection found two pieces of plastic that had broken off of the mechanism. The car is four years old with less than 47,000 miles.
The seat head rest of my 2014 jeep burst open by itself, this could have caused great harm to my head.
The driver's seat active head rest deployed for no reason.the vehicle was parked and there was not impact of any kind.fortunately i way not driving the vehicle at the time or the impact of the deployment could have resulted in neck injury, or the shock of the deployment could have been distracting enough to result in an unsafe movement.
Drivers headrest deployed for no reason.car was parked.plastic clip broken and cannot reset.required to buy new headrest unit.seen numerous complaints already filed.
While sitting in a parked car, not in motion, the passenger headrest burst open.there was no crash, no movement, no cause for it to happen.my daughter was sitting in the seat when this happened.this burst flung her head forward and caused neck pain.it was completely unexpected and occurred without warning.this is very dangerous.i am worried that this may happen to the drivers headrest while i am driving and cause a crash from the jolt.please issue a recall and repair this issue.i am in fear driving my car that this will happen to me while driving.
The driver side head rest deployed while setting in driveway. Not in motion.
Driver's side head rest deployed without any impact. I came to my car in the morning to find the head rest had deployed over night in my garage.
Interior the leather dash cover is coming unglued and wrinkling up.
Driver's side headrest trim visibly detached from backside.noticed while parked in driveway.first, noticed tether hanging out from the top.then, with a flashlight, i looked into the inside and see what looks like plastic brackets broken from the metal anchor point on top.i asked my wife (her vehicle) if she was in any accident and she said no.doing research online, i found that this active head rest (ahr) trim is supposed to compress a spring and clip onto metal anchor.but this plastic is sheared off.others have had this problem and there is a class action lawsuit commencing for this issue.my wife now cannot safely drive her vehicle due to headrest spontaneous failure.how is she supposed to use her vehicle?
My 2014 jeep grand cherokee overland randomly had the driver headrest pop out of place and hit me in the back of the head while i was parked in my driveway.
The passenger headrest deployed while i was driving down the road on a city street no one was around my vehicle the street was empty my husband was in the passenger seat and it slammed into the back of his head. Now i'm nervous that the driver aide will do the same.
The headrest popped out during normal highway driving, the result almost caused a head on collision at 45 mph.
I was driving down the highway at 50mph and the driver side headrest deployed striking me in the head. This was not caused by a collusion just driving down the highway. Somehow i was able to pull over to the side without causing a crash. Under further inspection it was noticed the plastic clips holding the pin were broken. I researched this and have noticed this is a common problem that fiat needs to recall this year model and headrest before serious injury or death is caused.also the vehicle is just out of warranty so we have to pay for the cost of a faulty system.
Sitting in my driveway with car in park & felt something hit the back of my head & heard a pop sound, my head jerked forward. I then looked at the headrest & saw that it had come apart
The driver's seat headrest has sprung apart and can't be reset. The soft side pressing against the back of the driver's head prevents proper head position for driving. If this had occurred during driving it could have injured the driver and/or caused an accident. The condition occurred while the vehicle was parked overnight when the vehicle was not occupied. When attempting to drive in the morning it was discovered.
While driving the headrest deployed and hit me in back of head.
Drivers side headrest safety feature deployed while vehicle was stationary and unoccupied.
I vehicle was parked and i was loading my boat on the trailer and when i got in the car realized they had popped while it was parked.it is not comfortable riding with headrests popped and we are concerned for our safety if we were to be in an accident.
The driver head rest deploued while driveing almost causeingthe drive to loose controll
I was rear ended by a car traveling +65 mph while i was traveling 15 mph.the car sustained over $15,000 in damage, however my concern is over the drivers seat which came of track and was badly misaligned.furthermore, my car has been in the shop for over 56 days now, and the parts required to fix the seat are not available.i have been given no approximate date of having the seat fixed and am without a car indefinitely.i have also been told that many other s are waiting for this part, at least 57 cases of special order, leading me to believe that production has stopped due to a defect.
Passenger seat head rest unexpectedly exploded outward while driving on the highway hitting my wife in the back of the head. Could not reset the headrest as it seems the plastic piece that holds the headrest into place failed and released it.
While the car was unoccupied/stationary, driver's headrest (active head restraint (ahr) system) unexpectedly deployed. Car was not involved in an accident, presenting a serious risk of driver distraction and potential head and neck injuries had someone been in the car driving.
Passenger headrest deployed on its own with the car parked and engine off. I can see a plastic clip that is broken that normally holds a metal pin in place to keep the headrest in place
Front passenger seat squeaks excessively. Dealership said the (metal) set track is somehow worn down causing the seat not to sit firmly in the track. This play between the set track and seat is what is causing the squeaking. They advised me on replacing the entire seat track assembly. How could a seat that does not properly sit in the track not a safety concern if an accident occurs? also, how does the metal seat track get that worn on a fairly new vehicle that barley gets used (front passenger)?
Unlocked jeep to discover the passenger headrest had deployed. Looked closer at the mechanism to discover the plastic structure, retaining the "floating"pin that holds the headrest in place, was completely cracked allowing the headrest to move to its most forward "deployed"position.the jeep was stationary on a city street parked overnight, no collision occurred, and there were no occupants at the time of malfunction.
My driver side ahr headrest recently broke while i was in my car and i was very nearly hit by it, which would have caused injury for sure. I know that there are numerous problems with this part. The car was parked and only the left side deployed. The plastic pieces holding the headrest in are both broken.
Driverā€™s car seat headrest pop out while running almost causing an accident.
Was driving to a doctor's appointment one day 3 miles from my house . Thankfully there was not much traffic or cars around. I heard a pop and also something hitting my head. It scared me so pulled over to see what happened. My headrest had popped open.i'mglad i was not sitting all the way back on my chair since i'm9 months pregnant i drive sitting a little forward. If i was going faster or sitting all the way back in my chair it could've caused a crash.
Headrest on driver seat popped out while in the garage. 2014 jeep grand cherokee overland 2wd 5.7l
The passenger side headrest has deployed on its own and is broken.it is unable to be reset.i can provide pictures if wanted or needed.please feel free to contact at [xxx].information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
My family was driving down the road at approximately 50mph on a 4 lane city street. I was sitting in the passenger seat speaking to my son in the back seat when i was abruptly hit in the side of the face with the seat. We had no idea what happened until my son said the seat blew up. We stopped and got out of the car to see that the headrest had deployed somehow.
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving approximately 35 mph when the vehicle's driver seat headrest suddenly deployed. The contact had spoken to the dealer however the appointment for the repair had not occurred as of yet. The contact stated the driver received neck injuries however no medical attention was needed. The manufacturer was made aware of the failure and confirmed that there were no recalls on the vehicle. A case was opened regarding the matter. The approximate failure mileage was 147,000.
The passenger headrest deployed with a passenger in the seat. The car was stopped at a gas station and not in motion at the time. It was very disturbing and makes me fearful of future issues on the driver side, while driving the vehicle.
I was driving on a city street on christmas eve at 35 mph and the driver side headrest deployed and struck me in the back of the head.we were not involved in an accident, but i was in significant pain for a couple days.
The active headrest on the drivers side of the jeep fired off without an accident.
Sitting at a stoplight the driver side head restraint exploded. Car was not moving.was on a city street.
The driver's side headrest deployed when not in an accident. The vehicle had been parked and when i was getting in and barely touched the headrest it popped open.
Passenger side headrest burst open. No accident, no collision. Car was parked.
The headrest on my 2014 jeep grand cherokee deployed on its own while driving. The headrest is pushed so forward that i am unable to drive my car safely.
Vehicle was in motion when the driver seat headrest deployed - no accident nothing.
While driving my 2014 jeep grand cherokee, my drivers side head rest "exploded" and hit me in the back of the head.the force pushed me forward and i immediately thought i was rear-ended.i ended up with a severe headache and sore neck.i can see this defect easily causing an accident.i was driving straight ahead, but could have easily lost control if i was going around a curve or expressway ramp.
Driver side headrest popped open while i was driving 65 mph unexpectedly.injuring my neck.i was on rt 528 in orlando, fl.*dtconsumer has yet to call dealer or manufacturer.
Passenger side head rest deployed.
The contact owns a 2014 jeep grand cherokee. The contact stated that there was a random failure with the instrument cluster warning indicators flickering without warning. The radio and vent controls failed to work for heat and air conditioning, the heated seats had issues, and the steering wheel became extremely hot. The vehicle was taken to the dealer several times and they were not able to provide a remedy. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 14,000.
The drivers side active headrest popped out while i was driving down the road at about 40mph
The driver's side active head rest deployed inappropriately and for no reason with no vehicle impact while parked. The plastic tabs are broken and the headrest cannot be appropriately reset as it is designed to do. This is a manufacturer defect, there are hundreds of posts online with the same complaint, dealers refuse to repair outside of warranty. My particular case did not result in injury or crash, however if the headrest deployed hitting the driver while at high speeds could cause an accident or injury.
I was driving down the highway, my teenage daughter was in the passenger seat. Unexplainedly the seat rest burst from its attachment and hit her in the back of the head. Upon further inspection, the clips were broken and it was not fixable. Thankfully she was slouching at the time and was not injured.
Re:2014 jeep grand cherokee limitedi was driving in town (under 30 mph) and slowing down for a stop light. There was a loud popping sound... When i stopped, i found that the headrest on the passenger side front seat had separated/deployed into two main pieces that would push the passengers head forward!i cannot return the headrest to it's original position!this makes it so there cannot be a passenger (anybody!!!) sitting in that seat!!!i will have to take the car to the dealership to have this fixed!!!this is wrong and should not happen!!!it"s not safe!!!jeep should fix this at no expense to the vehicle owner (before it ever happens)!it could injure someone without any reason except for a car defect!it should be fixed at no cost to the vehicle owner!
I was sitting in my front passenger seat, car off, in park, and the headrest deployed. There was no collision or movement or any kind.
The wiring harness that runs to the driver side power seat controls has rubbed up against the metal frame and failed. This failure has caused a small electrical fire due to arching which is only solved by pulling the fuse. A new wire harness is needed to fix. Dealership says this is not under warranty. Could have caused fatality if seat was completely engulfed.
Sitting in restaurant parking lot 6-20-2020 when drivers side headrest blew apart striking driver in back of head.
I was driving my 2014 jeep grand cherokee on the highway when suddenly something smacked me in the back of the head. I had no idea what happened so i pulled over and got out to see. It was then that i noticed the headrest had deployed and was separated and sticking forward. Luckily i did not receive any injuries from the smack to my head & also was still able to maintain my lane of the highway even though it scared me to death. I then took it into my local jeep dealership where i was greeted with a $679 bill for a new headrest and informed that since there is no recall i would be responsible for it. I'm appalled that this is acceptable and deemed safe. In what way is a sporadic smack to the head while driving safe? let alone paying $679 for that smack to the head. There have been multiple accounts of this happening yet nothing has been done. Chrysler vehicles contain a critical safety defect involving the materials used in its active head restraint (ahr) system. The ahr systems are intended to quickly move forward in the event of a rear end collision, restraining and protecting the passenger's head to prevent whiplash. The ahr headrests are prone to deploy abruptly, even while the vehicle is being operated under normal driving conditions. When this deployment occurs, the headrest springs forward, striking the driver/passenger in the back of the head unexpectedly. Not only does this have the potential to cause serious head injuries to the driver/passenger of the vehicle, the defective headrest poses a significant public safety risk if it occurs while operating the vehicle on a highway or busy street. Inspections of the defective headrests show that inferior plastic that is prone to cracking was used for a critical bracket in the ahr system. There is no way to determine when and if the bracket will fail, causing the headrest to deploy and spring forward without warning.
Seats - drivers seat - seat controls brok away from the seat.seat control trim replaced, seat frame replaced, problem has returned again.radio - screen goes black randomly.radio replaced 2 times and module oncethese are over various dates an currently an issue again.will select current date
Driver side active headrest deployed without cause.the vehicle was unattended when this occurred, and is not repairable without replacing
Headrest deployed without any accident and has broken tabs not running just parked, car has 71,000 miles and just had to replace lifters and rockers already not covered by warranty that "expired"
I am in nc visiting my family for the summer and today decided to go wash my car. As i was leaving the car wash driving down the street (city street) driving about 45 mph and my passenger seatheadrest deployed. I've had no accidents not a bump or anything for it to deploy. I immediately took itto jeep and the guy told me that if i didnt get in a accident, my headrest should have not deployed. Then proceeded to tell me that it would cost me close to 500.00 to get a new one. I've maintain my truck and take good care of it. I have two nieces that is always with me and thank god they were not riding with me today. Now i have to think while driving is my driver side headrest going to do the same.
I was in the car parked and out of nothing the headrest popped and hit my head.i tried to see what the problem was , but there was no way of putting it back in.
I was atfast-food drivethrough waiting to pay the attendant when i felt something hit my head from behind. It was the the deployed headrest that had struck me. I was able to drive home and will try to find out how to have the headrest reset properly. The vehicle was stationary with my foot on the brake when the headrest deployed.
Headrest equipped with active head restraints deployed while driving down a city street, striking the driver in the back of the head, the car was not involved in an accident and no impact occurred that would have caused the deployment. Driver was struck in the head forcefully and was scared by the sudden strike on the back of the head and could have caused an accident had other cars been around. This same situation occurred with the passenger on a separate occasion 2 weeks later.
The passenger seat head rest activated while driving.
While seating in the driver seat the back part of the seat where the seam is will make a loud popping noise like when you bend a thick piece of card board. You do not have to put pressure on the seat.
Active head restraint (in front headrest) has very weak plastic parts that spontaneously break and cause this safety mechanism to deploy the headrest. This has a very high probability of causing an accident should this spontaneous deployment happen on the drivers side. This could occur without the automobile being in an accident. Fiat chrysler refuses to acknowledge the weakness of this safety mechanism even though this is an extremely common occurrence.
While driving, i heard a loud explosion, and my head/ neck jerked forward to the steering wheel.i immediately thought someone hit me from the back.my daughter in the passenger seat shouted, ā€œare you ok?ā€¯she told me that the back head rest exploded.i was shaking and tears filled my eyes as i pulled over to the side of the road.the driverā€™s headrest deployed for no reason!i was so lucky that this did not cause a major accident! that evening (and for the next 4-5 days), i had a headache and lower neck pain.today, it still feels sore. Even though the dealer fixed it, the salesmanager could not confirm if the new head restraint had the same faulty parts inside. My daughter is 15 1/2ā€¦she is scared to death of learning to drive in my jeep.she witnessed the restraint deploying, and doesnā€™t want that to happen to her.me either! i have been a jeep owner for 22 years.sad to say that i might not be much longer :-/,
Inadvertent deployment of "active headrest" on driver's seat with no accident. Headrest spontaneously burst open. Vehicle was stationary and gear shifter was in park in my driveway with the engine running.
I just bought this car today and was about to drive out when i notice that the driver seat headrest has deployed, there was no impact on the car.i looked at the back of the headrest and notice the plastichold the restraining pin is broken.
The headrest on the driver seat popped out when vehicle was unoccupied as i was putting gas.
I was driving by myself, thankfully, and was slowing down to turn into a parking lot, when the passenger side head rest popped apart violently. I was traveling about 20 mph. When it exploded. Now the front of the head rest is separated from the back and just hangs there while i wait for the driver side headrest to slam into my head while driving.
The active head rest deployed while we were parked and eating taco bell after driving through the drive through. My girlfriend and i had parked the jeep and began eating some tacos. While parked, i heard a pop sound like an explosion. It sounded like a pistol had been shot off near my vehicle, i even ducked for cover to anticipate the possibility of more shots, then i realized my girlfriend was injured. She had been hit in the back of the head. Not by a gunshot but by my jeep grand cherokee's (limited 4x4 3.6l v6 2014) active head rest safety system had deployed while parked and struck her in the back of the head whilewe ate food in the parking lot. My girlfriend is [xxx]and she has since seen a doctor and missed time off of work over the injury and pain resulting from this defective headrest. After reading that there have been over 150 complaints of this occurring already, jeep, chrysler, dodge, is well aware of this and they have done nothing to make its owners aware of the issue. They should be recalling this immediately and they know it. But because the device cannot be reassembled afterwards and must be replaced entirely (cost for the headrest alone is about $800) and there's two per vehicle (at a minimum) which would result in jeep having to spend a great deal of additional time and resources including the most important to them - money. So because jeep didn't want to account for a small deduction in their 1.6 billion dollars in pre-tax annual profits, my girlfriend and i have had to suffer instead. This is a very dangerous accident and just imagine if i were driving on the highway when it deployed and struck me i would be a dead man for sure and there may be others as well. Where is the accountability and concern for vehicle owners? those are conveniences that are prioritize far down the list; behind money, profit, stock price, corporate greed!!information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). ...
Headrest malfunctioned while driving. I was hit in the back of the head and heard a loud "popping" noise. Almost wrecked my car while driving, and there were children on board. The headrest deployed as if there was an accident, but there was no accident.it was very dangerous.
The active headrest in my 2014 jeep grand cherokee laredo deployed while driving on the highway without warning. The vehicle has never been in an accident and the headrest has no prior damage before this incident.
Drivers side headrest deployed without a collision. Vehicle was stationary and off.
Upon backing out of a parking spot my active headrest restraint deployed with no reason other than faulty equipment. The headrest struck the back side of my head. I have been suffering from a migraine for 2 days after the incident. *dt
The headrest randomly bursted open while driving. No impact or crash occurred during or prior, just randomly popped open.
I was on i-95n at approximately 65mph in north carolina on 11/26/2021 when my wife and i heard a loud mechanical crash sound. My wife was sitting in the passenger seat and had been hit in the head by the headrest that had ejected randomly. There was absolutely no reason why the headrest should have deployed.
Fca uconnect sending forced updates to certain vehicles with uconnect systems onboard (satellite signal sent directly to vehicle). A known issue by fca, is that the forced update fails during the update rendering certain features useless. In my encounter the system update failed and most electronic systems were not functional such as defroster, control of the power seats, the vehicles lighting systems among other systems. This is dangerous and fca is aware of this failure yet they have failed to notify consumers of such failure and how it could adversely effect their control and access to function of the motor vehicle while in operation.
I was driving and the passenger headrest popped forward and will not return back to its normal position. I was driving in motion on the street over railroad tracks when the headrest popped.
My 2014 jeep grand cherokee was less than 6 years old and with 50,000 miles on it in july of 2020... The driver side active headrest restraint deployed while the car was parked and turned off.i was in the driver seat talking to my son who was in the front passenger seat, and we were waiting for someone.my head was suddenly snapped forward at the same time a loud bang occurred. I was shocked by the incident and realized how lucky i was that i had not been driving, as this surely could have caused a serious accident.at that point, the car was virtually undriveable as it pushed my head so far forward.i was shocked when i called the dealer to hear that there was no recall on this defective situation.i then realized many other people have had the same problem, and yet chrysler has done nothing to recall this.i think this is a serious safety issue, made worse by the fact that they obviously know this and still are not doing anything to remedy it.
Front passager headrest deployed while parked and idling. Passager had just entered the vehicle.
The contact owns a 2014 jeep grand cherokee. The contact stated that the front passenger head rest separated from the seat independently while the vehicle was parked in the garage. The contact had taken the vehicle to douglas jeep chrysler dodge ram (2382 s tamiami trail, venice, fl 34293) where the contact was provided a cost to have the vehicle repaired. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 55,000.
While my car was sitting idle at a stop light within the city limits of wilmington, nc the passenger side headrest exploded. There was no contact made to my vehicle, the headrest just exploded and sprung forward. Nobody was injured. Until i arrived home and googled what happened i didn't realize the headrest acted as an airbag or that this is a known issue with the 2014 jeep grand cherokee.
Passenger side headrest deployed as of in accident while driving.the headrest struck the back of my wife's head.we were driving on a smooth side street in a neighboring going approximately 25 mph.no bumps or other obstructions present.
2014 jeep grand cherokeeactive headrest on passenger side deployed randomly without accident while the vehicle was in motion. I was making a right turn and had not hit any bumps. Thankfully, no one was sitting in the seat at the time, but i'm now worried the driver side headrest will deploy while i am driving.
Head rest deployed. The car was not hit or in an accident. No one was in car. It was noticed after i got in the car.
The drivers side active head restraint popped open and hit me in the head while reversing out of a parking spot.
Car was stationary in a parking lot, the mechanism that holds the active restraint head rest together failed, the restraint system activated a hit me in the back of the head. I notified fca usa. They told me that they would not fix or pay for the safety system, they offered no help what so ever.
Unknown i was parked when out of no where i heard a poping noise and i lucky no to have my head on the head rest at the moment of it popping , till when i tried putting my head on it i felt something off and thats when i saw that the head rest poped . I was not in a crash i didnt not hit anyone or was hit by anyone as well just happened on its own .
I i was sitting at a red light with no others cars around me and no occupants in the car. All of a sudden i was hit in the back of the head.it was hard enough that i saw stars which resulted ina minor headache. No lights came on, no warning of any kind.i proceeded to a parking lot to see what it was that hit me and my headrest had come apart and popped forward.
Vehicle was stationary when i noticed the active head restraint was deployed. When i inspected it i noticed a clip that holds a metal pin that keeps the head rest in place was broken. There is no way to reset it because of that. I believe the clip broke because its to thin and under all that pressure trying to keep the head rest in place, it gives out and breaks.
The contact owns a 2014 jeep grand cherokee. The contact stated that her headrest on the driver's side exploded while she was driving. The contact was able to pull over and saw the headrest completely opened up. The contact had a sore neck and headache but did not go the hospital by ambulance. A police report was not filed and the contact was able to drive home. The dealer and manufacturer had not been contacted yet. The vehicle had no recall. The failure mileage was 85,503.
The headrest active restraint on my jeep driver side seat deployed for no reason.the clips that hold it in place broke off.the vehicle was running parked in a parking lot with no one sitting in the drivers side seat.
I am filing a complaint about the 2014 jeep grand cherokee headrest. On saturday, 09/21/2019, my driver's side headrest deployed while my car was in park.my 17 year old son was in the driver's seat when this happened.the headrest hit him in the back of the head, throwing him forward, almost face planting him into the steering wheel.needless to say, we did not drive my jeep the rest of the weekend.i googled this issue and i am shocked at all of the online complaints about this type of headrest and yet, it fails to be a recall.if my son would have been driving, he could have wrecked, potentially killing himself, my daughter and me.all of the people posting their complaints online said jeep is not covering this issue, and customers are having to pay anywhere from $600-$1025 for the repair.this is a fact.i took my jeep to the dealership and they were going to charge me $1,017 to fix.this is not an appropriate way to treat loyal jeep customers.this is the sixth jeep i have owned.i filed a complaint with the fca and followed-up with a phone call several days later.fortunately, the fca agreed to replace both of my headrest at no cost to me.the dealership has ordered the parts and i plan to get the new ones installed next week.i am filing this complaint because i feel this should be a recall and the manufacturers of the headrest need to make this right.the result could have been worse.i truly do not want this to happen to anyone else.
We were in a church parking lot, sunday morning at about 10am. Outside temp was 65 degrees. Vehicle was stationary. My wife got in the passenger seat and the headrest popped out and struck her in the back of her head. She later developed a headache and general dizziness. We stayed in the rest of the day so she could lay down. Not sure if a telescoping headrest was a feature, i did a web search to see what the issue was. I read about the 'exploding headrest', a term that describes what it was like. Looking at the inside of the headrest, i can see the broken plastic tabs that were described by others. I assumed this would be a recall item, but was disappointed to learn it was not. After calling the dealer, we were given an estimate of $850 to replace it. This is obviously a bad design and should be replaced as a recall fix. We don't have the money now so will have to live with it extended.
The driver's headrest safety feature deployed for no reason as there was no impact to the car.
Takata recall while driving my car doing 20 mph in normal driving conditions my passenger side headrest malfunctioned and deployed hitting the passenger in the back of the head. The headrest deployed and explodedwith a lot of force. It was a very scary situation. I had no idea that the headrests were capable of that. Upon further investigation i saw that the plastic 'clips' that keep the headrest from going off had been completely shattered and broken making the headrest unfixable. When i called the jeep dealership they told me if the 'clips' were broken that the headrest needed to be replaced. I am shocked that a 'safety feature ' malfunctioning is a problem that i need to pay to fix. (about $680 for a replacement plus labor cost) this could have resulted in a serious crash and injuries. This style headrest needs to banned. Also other jeep owners need to be aware of this. It's very unsafe and jeep needs to replace the headrest with a completely different safer headrest. I fear now that when i'm driving that the driver side headrestcould malfunction andexplode at the back of my headresulting in serious injuries. Ive talked to other jeep owners with the same style vehicle and none of them were aware of this 'safety feature' with the headrest. And not one single mention in the owners manual about this deploying headrest. People need to be aware!!
Head restraint on drivers side deployed while vehicle was in park, in a parking lot.it hit the driver on the head.trying to reset, so far no luck.this could have been very dangerous if the vehicle had been in motion, it was quite shocking to have my head hit and to have it pushed forward suddenly.
Driver side active head rest deployed for no reason while stationary/parked in driveway. It was deployed when i went out to car in the morning.
My vehicles driver headrest popped open, exposing the inside of the headrest, randomly without coming into contact with anything that would've caused the incident.
My 2014 grand cherokee was parked and the head rest popped out. It broke a piece when it popped open and now has to be completely replaced.
I was driving on i25 in denver and when i was just getting off the exit ramp i hit a very small bump and i heard a loud noise. I couldn't tell if it was inside or outside the vehicle at first. I looked over and was surprised to see that the passenger headrest had deployed its mechanism to move part of it forward to lessen the affect of whiplash from an accident. It was a startling noise and i wondered what would have happened if a family member would have been in that seat and been hit in the head by the headrest. Even more of a concern would be if the deployment would have been on the driver side. Who knows what would have happened if i had been startled by getting hit in head at highway speed. I now drive the car with the seat adjusted at about a 60 degree angle to avoid that scenario.i was shocked to find out from fca that there was no recall for such a serious safety issue. I complained to them and they are not standing behind the safety of their vehicles. I purchased the vehicle in 2017 as a certified preowned vehicle and that program wouldn't cover the repair of the vehicle either. The dealership wants to charge me $1,000 to fix it but they can't get a new headrest because it is back ordered. Obviously this is because it is happening to other jeep owners. I also saw on a jeep blog that this is happening to others. I found it very hard to believe that an oem does not have to repair a safety device that deploys for no reason and puts the passengers at risk.i look forward to hearing from you.[xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'*pm
I was driving down the road when allah sodden the head rest deployed hit me in the head causing me to swerve and scrape my rims against the curve almost causing an accident
Driver side head rest deployed and is protruding forward.
Head rest popped open like an air bag while in motion on a highway.
Seat headrest popped out while i was driving 6/24/19; unable to push back in place
Vehicle was in motion. I was driving on a city street when my passenger headrest popped out of place. Unknown. I had no collision or was no bumpy road conditions. The plastic part holding the headrest together looks to be broken. Im afraid my driver side headrest might pop open when driving on the highway and hit me and cause a collision.
Passenger headrest exploded when adjusting. Vehicle was not in motion.headrest exploded forward.
I was getting ready to leave, the vehicle was parked when i heard an extremely loud pop noise! i thought it was an accident or something had smacked into my car until i realized the loud noise came from the headrest popping completely open! i am very grateful that i wasn't driving at the time as this surely could have caused accident and or injury or both.
My jeep was sitting under my carport and when i went to get into it the headrest had popped open.i didn't know what had happen until i google and found that other people had the same thing happen to them.
River's side headrest deployed while vehicle was parked in the driveway. Designed to release upon collision. Unable to reset the headrest as the plastic clips are broken, dealership informed me this was not covered by the warranty. Clips holding headrest in place are plastic and degrade over time due to the heat. When they fail the headrest deploys.
The headrest on the driver side seat deployed without it being in a car accident.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The headrest on my frontpassanger seat deployed while the car was parked. My husband and i were getting out to go into a restaraunt and it popped forward/open
Stopped at a light with my daughter. (vehicle was stationary) she went to lift the headrest and it deployed. Posted to forum here and saw many others having same exact issue. Https://www.jeepforum.com/forum/f309/headrest-deployed-4265585/index3.html
During the week of june 07, 2020 the front passenger side "active head restraint" system in the headrest popped open while the vehicle was unoccupied. Upon investigation the dealership notified us that a repair was performed under the recall for this vehicle in 2015. Given that the active head restraint system was activated while the vehicle was unoccupied and parked in our driveway, we feel unsafe utilizing the vehicle with the headrest installed on the drivers seat even though the recall work had supposedly been performed 5 years ago.
On february 11, 2019, the safety mechanism in the driver's side headrest deployed while the vehicle was in park. This is a safety concern because there was no collision and headrest can affect a driver's ability to remain focused while driving. Mileage at time headrest "deployed" was 78,000.there is also a suspension issue searchable online. The error message reads: "service adaptive damping suspension system." owner has a 2014 jeep grand cherokee srt. Mileage was 78,000 at time error message appeared. Please contact owner for further information.
Passenger headrest deployed on its own.
The passenger seat head restraint deployed and was not involved in an accident and was stationary when it deployed.
At approximately 2:00 pm, on january 17, 2021, my wife was sitting in the front passenger seat of our 2014 jeep grand cherokee summit waiting for me so that we can drive to columbus, ga for my brother's funeral. Then, for no reason at all, the headrest of the passenger popped open. My wife screamed because she thought someone was hiding in the back seat and had smacked her on the back of her head. We don't know why it happened but would like for it to be fixed by jeep. A replacement headset was estimated to cost about $1000.00.
Active headrest on the driver's site deployed while sitting at a red light. Vehicle was stationary, in drive mode and running. Upon inspection, it looks like the plastic part that holds the headrest in place broke loose on both sites of the restraint system.
I am driving this morning to an appointment in the i 75 when a take the exit at 20 mph and the front passenger side headrest deployed. No crash , nothing happen outside when i see my son and the boom of the headrest
The drivers side active headrest deployed without a collision.i was driving in a parking lot and heard a lot sound and was hit in the back of head by an unknown object at the time. After stopping and composing myself and checking myself out as i thought i may have been shot. I realized the headrest had deployed. Contactes two dealerships in my area and both said they had never heard of this happening and it was not a recall and not covered under warranty
Passenger front seat active headrest (ahr) deployed due to plastic clip fatigue.the vehicle has never been involved in an accident and was parked in my home garage when the ahr deployed.the plastic clips/tabs holding the ahr from popping out broke off and landed in the front passenger seat.this is a very dangerous issue as if it happens to the driver expectantly this could result in a severe accident.jeep is aware of this issue and is doing nothing.
While sitting at a stop light, passenger side safety headrest deployed on its own.
On 6/26/2020 i was driving on the highway when all of a sudden, i heard a loud pop as if something hit my car somewhere but i had not driven over any road debris or hit a pothole nor were any other vehicles around. I looked in the area where i heard the noise and saw that the headrest of my passenger seat had popped apart. After pulling over, i saw that something inside had come undone and there was no way to close it back. I even stopped into a dealership where i this was confirmed and also told that this is a known problem with the vehicle.i was then quoted $634 for a replacement.that of course does not replace the driver's side headrest, which can have this also happen at anytime. Nor, was i able to be told if the issue had been repaired in the replacement part i would have to purchase out of pocket as this is not covered by warranty. I am trying to attach pics but it says the file is too large.
Passenger front active headrest deployed without accident or warning. Just popped out while vehicle was parked in my garage. Took it to the dealer, stephen wade chrysler jeep in st george ut, and they stated that the vehicle was outside its warranty period and the repair would be around $600. It appears that plastic tabs are all that holds this safety device together. Luckily i was not driving with a passenger who may have been injured by the sudden violent deployment.
I had just parked my jeep and reached in the back seat to grab something when my headrest popped open and smacked me in the side of my head. Didnt feel great and i cant get it close back up. Heard other people have had this problem, hopefully they recall this soon. Love my jeep.
On 8-11-2019i was driving straight on a paved road with my wife in the passengers seat at 35 mph. I heard a very loud pop and my wife laid forward on her lap in severe pain.the noise sounded like a gun shot. We both thought that my wife was shot by a gun. She yelled in pain. She asked me to check her head and neck for any signs of blood. I pulled over and checked her out. I noticed at that point the passenger side active headrest had deployed and struck her in the head. We were not in a accident or impacting anything.she had headaches, neck pain ,vomiting and loss of sleep for two weeks.i have called and e-mailed chryslerand they opened up a case.chrysler sent out a inspector to inspect our jeep at the jeep dealership.this active headrest deploying is very dangerous.this has caused serious injuries.no more people need to get hurt because of these defective deploying active headrests.we need a mandatory factory recall issued.no more drivers or passengers need to go thru the pain that my wife experienced.*dt *dt *dt *dtconsumer stated vehicle is fixed.
Airbag in driver's headset activated when stopping at a red light in traffic. The headrest hit the back of my head hard causing neck painheadrest is now engaged making it difficult to drive
While driving down the highway the driver side head rest deployed.
I was sitting in the driver's seat the vehicle was off and parked and the active headrest deployed out of nowhere. I was struck in the back of the head and suffered a concussion, neck and shoulder injury and whiplash.
Active headrest on passenger headrest deployed without cause. The vehicle has never been involved in any accident and only noticed the headrest had become loose. When i took it to the dealership they'd indicated that the active headrest had deployed. After opening a case with jeep chrysler they have refused to correct it. There are a large number of cases for this exact same issue which poses a huge safety risk. Dealership is requesting over $800 to repair what is an obvious defect with the number of others that have experienced the exact same problem.
While sitting at a stop light, i hear a pop noise from the passenger seat, i hear my mother in law yell ooow, the headrest popped out and hit her in the back of the head.
While having a nice family outing on july 6,2020. We were heading to a butterfly house about an hour away. My husband was in the driver's seat driving. When suddenly we heard a loud pop! surprised and confused i started looking around expecting to find my daughter had thrown something or a pop bottle exploded...nope my head rest deployed hitting my husband, hard, in the back of the head. This is not a safe issue he could have lost control and crashed. This needs to be resolved.
Driverā€™s side active head restraint deployed while vehicle was parked in driveway over night.
While vehicle was parked (fortunately) the passenger seat active head restraint headrest) released breaking the plastic pins holding it together.
I was driving about 10 miles per hour on dirt road when all of a sudden my active headrest soccer punched me in the back of my head for some unknown reason just out of the blue.i thought the chairs flew from my backseat to the front seat but i pulled over and my head rest exploded the cheap plastic pieces broke.i watched a youtube video on how to try and weld the plastic back together to temporarily fix it because i am not paying $700.00+ to the dealership to not fix it but replace it when the cheap plastic pieces will break again.very disappointed that jeep used cheap plastic on these active headrests there not cheap to replace.i've had my jeep 3 years and have had several issues my honda lasted 15 yrs+ with very minimal issues.even when i was rear ended in 2018 my headrest didn't explode it did nothing.if this active head rest is considered a safety air bag it sure doesn't do its job.
Previously the clips on my passenger seat headrest came apart.i did file a report on that and jeep did pay to fix it.now the clips on the same seat backrest have popped apart.these clips are obviously faulty as many other jeep grand cherokee owners have had the same problem.i believe the ntsb needs to look into this and issue a recall.i'm sure there are many jeep gc owners who have paid the over $700 bill to fix this and it is through no fault of their own but a defect that the manufacturer should be fixing.i rarely have passengers in my car and it is very well cared for.there has been no undue stress put on this seat whatsoever to cause this.
Active head rest on driver side released while in parking lot. There was no contact or accident. There is a plastic piece inside the head rest that snapped and the head rest launched forward. I need to bring it to dealer to get fixed i suppose and also pay for it i believe, but this seems to be a safety issue and a defect - not something i should have to pay for.
Headrest detachment twice.the headrest on the passenger seat detached during parking, when i was living in indiana in 2017. I fixed it in twin city dodge chrysler in lafayette, in (where i purchased the car in 2014). No collision at all and the headrest just detached for no reason. This is the first detachment. The second detachment is on my driver side headrest. It detached during parking in 2019 september. I brought my car to chapman dodge chrysler jeep in scottsdale, az. The staff there told me the issue was a designing problem of grand cherokee. They used a plastic part in headrest. It is weak and can break off anytime. They said if i fix my driver seat headrest using the same plastics, it can still easily break simply because the plastic thing is too fragile. The staff told me chrysler might recall it very soon and so i keep waiting. It's been november 2020 and still no recall. I want chrysler to fix the problem completely. I do not want to use another weak plastic part that can randomly detach anytime. If the detachment occurs when i am driving 70+ mph, certainly it will kill me and someone else. I am scared of the plastic part and so i am driving without it being fixed, which is really causing my neck problem because it pushes my head several inches forward during driving. I really want the chrysler to recall it as soon as possible, for the safety and health of every customer.
The contact owns a 2014 jeep grand cherokee. The contact stated that the driver's side headrest restraint system deployed without warning or impact while driving 20 mph. The contact jerked forward as if the vehicle had been rear ended. There were no injuries. The vehicle was taken to the dealer (ed koehn chrysler jeep dodge ram, 11282 w carson city rd, greenville, mi 48838, (616) 754-3635). The dealer stated that there was no recall on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer provided a case number and promised a call back. The manufacturer also informed the contact to call nhtsa to file a complaint. The failure mileage was 55,340.
The headrest on my 2014 jeep grand cherokee deployed.the vehicle was sitting in my garage.i tried to reset it but noticed the plastic brackets were broken and it cannot be repaired but needs to be replaced.i am very thankful that my child or myself was not driving at the time, not only does this have the potential to cause serious head or neck injury but also safety issue should this deploy while operating the vehicle.
The active headrest (ahr) deployed while the car was parked and not in use. Additionally, the car has not been in any collisions. Reading online, there are countless examples of this same issue occurring.
While driving straight on the highway, the driver's seat headrest active headrest deployed. There was no collision, no obvious reason for the headrest to deploy. It appears that a plastic piece has broken. I can move the headrest back into place, but it does not lock back in place.
I was about to start driving and the passenger head rest popped open. My husband looked into the matter and he found that it is a common occurrence for the head rests to "pop" open. The sound is very loud and scared me. I don't know what i would have done if i had been driving or if my child was in the seat when it happened. If it is so common, why hasn't this been recalled?upon further inspection, the plastic piece holding the thing together broke. We found out that this is common as well. This is very dangerous and should be addressed.
I was preparing to stop at a stop sign when i heard a pop/burst. It was startling. I thought some glass or something broke but couldnā€™t see where. I looked over and i noticed my car seat headrest was open. Thank god no one was sitting there. And no one has for months now. So iā€™m unsure why it would have done that.
While the car was parked at a gas pump not running. I came out to the drivers head rest popped out.
Driver's side active head rest that is intended to spring forward in a rear end collision has activated and is now sticking forward. The car was not in an accident. The problem is broken plastic pins in the head rest. There are many other similar complaints from owners online. I have been to multiple jeep dealerships regarding this issue and they refuse to fix the issue. They also claim that this deactivates the rest of the safety equipment including airbags which would be incredibly unsafe and unethical for them to not repair this clear defect.
I was driving today august 25 when suddenly i hear like a explosion i thought a car hit me i felt a pain in my head.when i stopped the car i noticed that the headrest of my jeep was open.
I would like to address this issue to jeep about my passenger headrest deploying without any cause while my car was in park for more than 6 hours... After reading more than several threads and concerns from other jeep owners and it also happening to them and the outrageous cost to repair a single headrest including labor is beyond me. I feel cheated out. This repair is almost a 800.00 repair ... Why has jeep not made this very repetitive issue a recall? i feel jeep should be responsible for the diag and also the repair for my jeep.i know i am not the only one that has had this issue and has felt the same. I am asking for someone to handle this in a fair manner. Being a single parent and not being able to fork money like i am a bank has made this tremendously frustrating.
The active headrest deployed while pulling out of a parking garage for no reason.
The headrest of the drivers seat deployed while i was driving.i was driving on a highway with cruise control and and the vehicle was at a steady speed with no sudden jolts or stops.i heard a very loud pop and the headrest hit me in the back of the head.the incident startled me and caused me to hit my breaks.
My seven month pregant fianc and i entered the vehicle and before starting the truck the passenger side (ahr) headrest deployed without provocation. There was no accident to cause it to deploy and during the incident it struck her in the back of the head. When this happened she nearly had a panic attack having been startled. The broken pieces from the headrest flew out and landed in the back of the vehicle. Had somebody or my child been in the rear seat they would've been showered with pieces as the headrest exploded for no apparent reason. Called chrysler and they will not cover the repairs because the vehicle is 600 miles over the bumper to bumper warranty. This being a safety issue it really boggles me why i am liable to pay for damages. This isn't a normal wear and tear deal with the vehicle, this is a safety issue. Now that the headrest has exploded she is even more in danger riding in the seat, the headrest being apart causes her to adjust how she sits in the vehicle including how she holds her head. If there is a rear-end collision my fear is the malfunctioned piece of safety equipment will cause more damage than help. This is not acceptable to have customers riding with malfunctioning head restraints.
The drivers side active restraint heat rest suddenly deployed while i was driving on the highway. After this happened i was trying to look and see why this happened and noticed the locking mechanism broke. I think the should be a recall item, this could be dangerous.
Headrest deploys without collision. While parked in driveway overnight, drivers side headrest deployed (popped open and forward).dealership found no faults.
While driving down the highway at approximately 55mph, my passenger seat headrest deployed.no one was sitting in the seat and there was no collision or impact at the time of deployment.see attached photos. This issue has been discussed many times on the jeepcares forum, yet no voluntary recall has been issued by chrysler.i'm filing this formal complaint and will be contacting chrysler to cover replacement cost.
While in park, the driver side active headrest deployed in my 2014 jeep grand cherokee. My vehicle was not in a collision, nor has it been in the past. The vehicle computer shows no evidence of a collision or cause for deployment of the active headrest. The vehicle was at approximately 77,000 miles when this occurred. I was unable to reset the active headrest, and the local dealership was unable to do so as well, indicating it needed replaced. Upon investigation online, and inspection of the headrest, i found that there were broken plastic pieces in the back part of the headrest that appeared to be the cause of the failed active headrest. It appears evident to me that a defective part of plastic broke and made the headrest deploy.
I was driving normal city street speed (approx. 40-45mph) while running some errands on march 23, 2019 when all of sudden my front passenger seat headrest sprang open with a loud noise. There was no accident or collision to prompt the release of the headrest. When returning home, my husband and i tried to put the headrest back into place when we noticed a plastic bracket that would hold the pin in place, and therefore lock the headrest back into position, was broken. I called my local jeep dealership that following monday to inquire about repairing the headrest. Because my car is outside of its warranty, the parts and labor would cost me $1000. The services speacialist at the dealership then suggested to me that i should get in a little "fender bender" and have the headrest repaired under my insurance coverage (also known as insurance fraud). I find it appaling that a flaw in their design, which could potentially cause an accident (imagine if my driver's side headrest all of a sudden deploys while i'm driving??), is not being managed by the car maker, and instead, accepts the money for the repairs any way they can get it. I am absolutely disgusted by this incident, but grateful that no one was sitting in the passenger seat when the headrest snapped.
The headrest on the seat, while sitting in car in my driveway it broke loose at the pin and hit the back of my head.the pin remained locked in and burst out at area that holds it in.
Popped passenger head rest while sitting stationary in the garage.
My vehicle was parked in garage overnight.when i got into my vehicle i noticed the driver side headrest was hanging down.i took a look and noticed two plastic pieces were broken.i did a quick search to see if anyone else had the same issue and found that every grand cherokee forum people were having the same issue.the vehicle was stationary and has not been in a collision, additionally i haven't adjusted my headrest in years.it seems that the pieces are failing on the active headrest.
Vehicle in motion. Freeway driving speed on us101. Driver's side seat headrest restraint suddenly 'popped' and expanded into the back of my head without warning. No accident or other to cause the restraint system to release. Very dangerous situation to have occur unexpectedly when driving 60 mph. Upon examination, i found the structure that holds the system together, which is under constant pressure, was made of plastic. The plastic arms that hold a metal release pin, had fatigued over time and simply broke, which released the head restraint unexpectedly. Further, it cannnot be reset. Requires an expensive replacement. This is a dangerous material construction design defect.
Was driving about 3 mph and head rest on drivers side exploded, the head rest popped out and sounded like a gun going off in my vehicle. It exploded forward at a high rate of speed and was terrifying
I got in my car one evening and noticed the passenger side active head restraint was popped open.apparently this happened while the car was sitting in my garage.i have not had an accident and this seat very rarely has anyone sitting in it.when i took it to the chrysler dealership, the service rep. Said the chrysler rep. Was there that day.the service rep. Came back to me a little while later and said, "apparently this is happening quite a bit.the chrysler rep. Has your contact information.they will investigate and get in touch with you."over a week later, they finally sent an e-mail saying they would not replace the part because the vehicle is out of warranty.this is a safety feature that has failed!!!others have posted on the internet that the same thing happened to them, some while driving down the road!i think there should be a recall to replace the defective active head restraints!!!not only is a broken one going to fail to protect someone in a wreck, but one popping open while driving down the road can cause a wreck! the plastic parts inside the head restraint are apparently not strong enough for the tension that is placed on them.chrysler should replace these defective safety devices!
Plastic bracket that holds the metal pin which engages release hooks broke.no accident or impact to trigger the mechanism was involved just plasticpart broke.it would really hurt if it releases and hits your head. Car was not being used. Parked
The active head restraint on the passenger side deployed on its own with no outside influence
Vehicle is equipped with 'active headrests' which are intended to deploy in event of collision. Front passenger headrest malfunctioned and deployed while driving and unoccupied. Front passenger seat is rarely occupied and vehicle has never been in a collision. The internal components of the headrest are broken and it cannot be reset. Chrysler has refused to offer assistance for this important safety component given that the vehicle is out of warranty. Given that this is a safety item that i should be able to depend on, the fact that the front seat is rarely occupied and therefore been subjected to minimal wear and tear and that my research finds this to be an ongoing issue with jeep vehicles equipped with this feature, it appears that this is an issue that needs to be addressed immediately.
The driver's side active head rest deployed inappropriately and for no reason with no vehicle impact while parked inside my garage. The plastic tabs are broken and the headrest cannot be appropriately reset as it is designed to do. This is a manufacturer defect, there are hundreds of posts online with the same complaint, dealers refuse to repair outside of warranty. My particular case did not result in injury or crash, however if the headrest deployed hitting the driver while at high speeds could cause an accident or injury.
The driverside active headrest deployed, hitting the back of my head while driving. I was maintaining a consistent speed on a smooth highway when it happen. Looking at the headrest you can see some broken plastic part that may have lead to it's unexpected deployment.
Front passenger active-headrest deployed while driving (june 21, 2020). No collision, impact or noticeable event to cause its deployment. I was driving at highway speed on a straight away when it activated. By "activated" i mean the headrest shot forward an up a few inches and remains extended and seemingly unsafe. Thankful no one was in the passenger seat when it deployed as it could have injured someone.
Pulled into parking space. Switched off engine and before removing seat belts to exit the jeep grand cherokee, the passenger head rest just exploded striking my wife on the back of the head. If this incident occurred while driving in traffic it would have caused me to take my eyes off the road, abruptly stopping to see what the noise was and check on her.if the driver's head rest did the same , it would surely have caused an accident.my jeep grand cherokee has not been involved in an accident therefore i believe this incident to be the result of faulty design dangerous to the occupants.
Active headrest restraint deployed on it's own w/o accident
At approximately 60,000 miles my active headrest deployed on my passenger seat while vehicle was parked in a parking lot.there was no accident or anything that caused this.after reading other complaints, this appears to be a common defect/failure of the plastic clip that holds it together.this needs to be recalled.the price to repair it is ridiculous and it's obviously defective and needs to be addressed by the nhtsa asap. Please issue a recall asap.so many others have experienced the same thing and this is going to cause an injury and/or accident.
The active head rest on the driver's side deployed without any contact while the vehicle was sitting in my driveway. This has been often described all over the internet, and inspection shows that the plastic holding the retaining pin in place cracked and broke. This is also often described.
While i was driving the headrest deployed and struck me in the back of my head, this is a serious riskand needs to be addressed.
I was sitting in the vehicle parked not running. The passenger side active head rest disengaged and hit my daughter in law in the back of the head. The car was not moving nor was the car even running. This is something that chrysler should take a look at because after review apparently this has been happening a lot. Chrysler will not help in anyway for me to fix this and this is it $830 repair. If this happens when someone is driving down the road someone could be fatally injured and someone else could be injured as well possibly in another vehicle. This is a safety hazard that chrysler should make good on.
The active head restraint (headrest) of my jeep deployed while driving down the highway causing me to swerve into the other lane. Luckily, there weren't any cars immediately around me so i was able to regain control and continue on without injury. I believe this could be a very dangerous defect in other situations.the active head restraint is intended to go off in a collision to prevent whiplash from airbag deployment as far as i understand. My vehicle was not in an accident or touched in any way, simply traveling straight down the highway. This was confirmed by an inspection at the local jeep dealership.
The contact owns a 2014 jeep grand cherokee. The contact stated that upon entering the vehicle, the contact became aware that the passenger's side frontal headrest air bag deployed independently. The vehicle was taken to mcgrath chrysler jeep dodge ram,4610 center point rd ne, cedar rapids, ia 52402, but not diagnosed. The technician stated that the headrest operated as needed and a defect was not found. The manufacturer was not notified of the failure. The failure mileage was 113,000.
While driving home all of a sudden there was a loud pop and instantly hit in the back of the head while driving. Instant headache and throbbing to the back of my skull. I pulled over as soon as i could to see that my driver side headrest had deployed. Further inspection it appears the plastic inside the head rest is broken so it can not be reset. This is an extreme safety issue! just driving down the same road we've driven on multiple times to be hit in the back of the head while driving. If my wife was driving i am not sure how that would have turned out as she already has neck issues. The consumer stated the vehicle had not been repaired as the cost is too high. The consumer still drives the vehicle.
I was driving and had just come to a stop when i was hit in the back of my head.my head went fuzzy and my neck hurt. I thought i had just been hit from behind. I looked and didn't see a car behind me. That is when i noticed that my headrest looked different it had sprung forward and hit me in the head.when i looked at the headrest it looked like something inside had broken.
The passenger headrest erupted as we were driving down the roadstriking me on the head. Didn't feel good at all. I was kinda dazed afterwards. Googled it and apparently i'm not the only one. This is going to eventually cause an accident somewhere.
I was driving and my active headrest deployed unexpectedly without cause.
Driver side front headrest exploded behind my head while driving on smooth straight city street at about20 mph. Scared my wife and myself half to death not knowing what had just happened.
While driving with my husband and me sitting in the passenger seat the passenger head rest deployed hitting me in the back of my head
Head rest exploded while driving on a highway, hitting me in the back of the head.
The headrest on the driver seat deployed while the car was stopped in parkand not in an accident/collision. When attempting to rest the headrest it was clear that the plastic part that keeps the headrest from deploying was broken.
Passenger headrest deployed (violently and loudly sprung forward from its backing) during slow speed neighborhood driving for no reason.this could have caused significant harm to a passenger's head/neck had someone been sitting in the seat.the deployment itself was so loud that it scared and distracted the driver and could have caused an accident.
I was driving down a highway and suddenly heard a loud pop. I thought someone had shot at my car. My heart was racing and i was terrified. I continued driving and reached my home. I got out to inspect my vehicle for any damage and noticed that the driver's seat headrest had popped out. Luckily i am short so my head does not reach the headrest. If i was tall enough to reach the headrest the impact from the headrest popping out would have likely caused injury and possibly a vehicle accident.
While driving (motion) on highway 378 - lexington, sc - 2/14/20, the passenger seat popped out unexpectedly, luckily no one was sitting in the passenger seat at the time. I'm worried this will happen with my driver's head seat at this time. I went to the dealership to get it fixed and they said would cost me $700, since my warranty was expired. I called chrysler/jeep customer service and filed a claim for them to waive the $700 fee. They told me that since i was the (2nd) owner not the original owner and that my warranty was expired they denied my claim. I told them when i bought the car there have been no wrecks recorded on the vehicle at all, this was crazy to me, that they wouldn't fix my passenger head seat. I filed the claim on 2/28/20 @ 1-800-992-1997. I was at the chrysler/jeep dealership located in columbia, sc.
Headrest safety feature deployed randomly.
I was simply driving down the road going no more than 10 mph. All of the sudden i heard this loud pop/bang and something hit the back of my head. I pulled over and saw that the drivers headrest had exploded.
In this case, the vehicle was stationary or starting to move in reverse to hook a trailer. As i lightly put my hand on the passenger front headrest, it sprung forward. There was not a collision at the time of the event and no one currently sitting in the seat, although, a person was sitting there just a few minutes before this happened. Upon further inspection, i see the plastic of the inside of the headrest that hold a rod to keep it attached had broken apart. This should only happen during an accident.
I was in the passenger seat of my jeep grand cherokee, we were traveling about 40 mph and all of the sudden we heard a loud pop, and my head flew forward.my headrest had popped open!!we were not in a collision, not at a stop, we were driving!!
Drivers side headrest deployed on it's own. No accidents or anything to cause it. Not sure when it deployed i was not in the car when it happened.
My jeep was sitting in the driveway when the headrest popped and broke. It is supposed to happen when you are in an accident to prevent whiplash.
Front passenger active headrestraint defective.headrest activated erroneously when plastic brackets holding steel bar broke.this caused the headrest to forcefully extend/deploy forward.driver side headrest was not affected.steel bar remained captured in claw which would have released steel bar if vehicle should be rear ended thus causing active headrestraint to engage (note: vehicle was not hit in this case). Should this occur with passenger in seat or to driver side while vehicle in motion it can cause an accident or injury to seat occupant.
May 3,2021 while driving on route 93 south i drove over a rough patch on the road as soon as i felt the bump in the road i heard a very loud pop. I pulled into a gas station and inspected my car that's when i discovered the passenger headrest deployed, fortunatley i was alone at the time. No one was hurt.
Ahr on passenger side deployed while parked in my garage overnight. No accident occurred to make this happen
The headrest "deployed" on me while driving, bopping me in the head. I don't know how or what to get that fixed under. The vehicle was in regular low speed motion pulling through a parking lot. I believe there is a design flaw in the headrest that caused clips to break and therefore hit me in the head. I believe this may be a huge safety risk for those who don't lean as far as i do or even use the headrest. Also i was moving at less than 5 miles per hour, this could be a huge safety issue if someone was moving at a much faster velocity. I also don't know how this device works or if its like an airbag, am i at risk if it re-deploys in the actual case of an accident?
While driving on the freeway, passenger side headrest randomly exploded open with great force and a loud bang, hitting the passenger on the back of the head. There was no reason for the headrest to do this, and my passenger was injured.
Active head restraint (ahr) passenger side deployed due to defective lock mechanism.the plastic hooks broke and the ahr will no longer lock into place.the vehicle has not been in any accident and deployed while parked.
The contact owns a 2014 jeep grand cherokee. While driving approximately 30 mph, the driver's seat headrest restraint deployed without an impact or crash occurring. As a result, the contact sustained neck and back injuries that required medical attention. The vehicle was taken to huffines chrysler jeep dodge ram plano (located at 4500 w plano pkwy, plano, tx 75093, (972) 867-6000) where it was diagnosed that the headrest security clip failed and the entire headrest needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 74,000.
Passenger head rest popped up while driving.
I was parked in my driveway (as i just got home from work) talking to my daughter and her father (who were parked to my drivers side getting ready to leave in another vehicle) when we all heard a loud noise and something hit the side of my head very hard.the activated head rest shot open for no reason at all.the car was in park and nobody was in the vehicle except for me.there was no impact or anyone touching the outside of the vehicle either. I am fortunate that i was not driving at the time this happened as this could have caused an accident with the impact of the headrest hitting my head.
Driving suv (no passengers) straight on city street & front passenger seat head rest activated.nocontact with any object.
While car was traveling at approx 45mph on interstate, without any interruption to an otherwise smooth ride, both headrests deployed the crash-release mechanism and sprung out to drill my wife (driver) and i in the back of the head with heavy force. My first thought was that we had been rear ended. We were lucky to pull over, and gather ourselves before proceeding (with a headache).
The vehicle was in motion on a highway. Passenger side headrest spontaneously popped open.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 11/12/15*ljthe consumer stated the vehicle was repaired. Updated 1/4/2015
While driving the drivers side headrest blew forward causing my head to violently push forward, contacted a dealership but no response as of yet.
I was driving at about 10 mph and the front passenger headrest deployed hitting my fianc in the the back of his head. It appear the plastic latch broke on the inside of the mechanisms. This is an extreme saftely issue as i swerved due to the extremely loud noise.upon searching on google it appears this is a major issue with the jeep's grand cherokees for those year. This needs to be recalled before someone is injured. If i was on the freeway and it happened to the driver side seat then this could have resulted into a major accident
Driver's headrest deployed inadvertently while driving on highway. Deployment hit driver painfully, but no serious injuries.no apparent reason for the deployment.*dt
I was traveling 35 mph, alone in the vehicle, and the driver's active head restraint suddenly deployed without reason.
My passenger side active headrest deployed while i was driving my vehicle down a local street in lincroft, nj.the vehicle had approximately 75k miles at the time.the vehicle was not in an accident and upon visual inspection the plastic part that latches into the fixture snapped off leaving the headrest permanently damaged.
Went out morning to get into the car that had been sitting in the driveway overnight and found the driver headrest deployed.
Front passenger seat headrest popped open, inexplicably. It cannot be moved back into position. This could have caused injury if someone had been sitting in that seat at the time of malfunction.the seat malfunctioned while driving north on interstate 55, north of bloomington, illinois.
We were driving home after a long shift at the hospital, and suddenly while we're driving down the highway going 70, the passenger side headrest just pops, caused us to swerve out of surprise.we took it into a dealership, and after working on it for a few minutes they said that a part had broken out of it which caused it to activate.then they wanted to charge us for the part and labor when it's obviously a defect if the part just broke out of nowhere.i contacted jeep customer service, and they said since i took it to the dealership first and they possibly broke it, there's nothing they could do.so pretty much they want us to pay for a safety defect in their products.
Driver side headrest popped open while vehicle unoccupied.not a result of accident or other incident.no other information available.
I went to my car one morning and sat in the front seat. While sitting in the seat the headrest made a loud piping sound and hit me in the back of the head. It through me forward and my face hit the steering wheel.
While vehicle was stationary, parked in driveway, passenger seat active headrest failed into an open position.as stated by others, and verified by dealer, plastic retaining clips failed and caused an unnecessary release.this is a severe safety issue that needs to be addressed.the drivers side head rest could fail at any moment, potentially causing an accident that results in serious injury or death.
While my wife was driving her jeep the headrest on the passenger side deployed its safety measures for its active headrests.she was going around 15-20 mph through a subdivision. No jarring or abrupt motions were done during the deployment.while this did strike me, it did not cause any type of injuries, however we do have two children and i'm thankful they were not in the seat at the time.upon inspection of the headrest, i can see where plastic clips look to have broken off.pictures of this are attached.i would request the nhtsa to take a look into these reports as i've seen they're common.i worry now that my wife's drivers side will deploy on her at random while she is driving causing an accident.i contacted my local dealership who stated they know of the issue however it is not part of a recall or warranty and would likely be around $1,000 to resolve.
While driving down the road at highway speeds the passenger side active headrest system deployed.upon examining it appears that the plastic structure that holds the pin in placeon both ends failed on the end closest to the middle of the car.the 'clip' which holds the pin and would release it in an accident was still holding onto the pin.there was a passenger in the sean, how fortunately had his head forward incidentally when the deployment occurred and was not struck.
My wife and i were leaving our neighborhood driving at about 15mpr and all of a sudden we heard a loud bang and it felt like someone was in the seat behind me (i was driving) thrusting both feet on the back of my seat. We thought something was in the backseat that may have flown off the seat and struck me, it felt like a bowling ball but nothing was in the backseat . The only issue is we were slowly coming out of our driveway and turning onto our street and never applied the brakes until after we heard the loud bang. After we calmed down we inspected my seat and noticed the headrest was 'discharged ' and locked out in an upward extended position. We didn't know it could even do this. Fortunately my head was not on the headrest at the time and i wasn't driving fast on the road. This violent discharge could seriously injure or kill someone if it's not looked into.i beg you, please look into this!!
While driving, the drivers side head rest was activated causing the active head restrain to be deployed.
While i was driving my 2014 jeep grand cherokee the head rest burst open while driving. I was doing 55 mph on the highway in north carolina when this happened and there was no accident. The head rest jarred my surgically repaired neck and i was stiff the next day but did not seek medical attention. I have not taken to dealership for repair yet as i am traveling .
Active head rest on passengers side deployed without being in an accident.had my vehicle in for service, brakes and oil, at the dealership.
Drivers side headrest became suddenly unattached and broken while stationary. Headrest cushion will not snap back into place because of a broke part inside the headrest with the mechanics, the part is unknown.
Passenger side active head restraint (ahr) unexpectedly deployed overnight while vehicle was parked in driveway.there was no indication that their was a problem nor was the vehicle involved in any sort of accident or impact.visual inspection indicates that the plastic retention clip portion of the ahr broke away from the metal pin mechanism causing the ahr to deploy.
While driving down the street, the passenger activeheadrest struck our passenger in the head.not only did this cause physical pain, it is also alarming that the government has not issued a recall regarding this. A simple google search elicits hundreds of complaints, yet fca and jeep have not been required to fix this.it's clear that our jeep grand cherokee suffers from the very common problem of broken plastic which releases the active headrest.utterly appalled that nhtsa and fca are aware of this extremely dangerous situation and yet choose to do nothing.initial research is showing this will cost me over $600 to fix.
While parked, vehicle running, the "active head rest" deployed on the drivers side striking me in the back of the head.. Vehicle was not in motion nor was the vehicle involve in a collision. Upon contacting jeep i was told that this was normal wear and tear and would not be fixed due to my vehicle being out of warranty.
Front passenger active head restraint deployed spontaneously overnight with car parked in driveway.weather was cool, there was no impact to any part of the car, no airbags deployed, the driver side head restraint did not deploy.broken plastic hooks in the deployed headrest made it impossible to reset the deployed headrest.if this spontaneous deployment had happened while the car was being driven it would clearly have caused a dangerous distraction.if the driver side headrest deploys spontaneously while the car is being driven it would cause a very dangerous distraction and possibly injury to the driver most likely resulting in an accident or collision.i have researched this situation on the internet and i have identified multiple similar spontaneous deployments due to material fatigue reported on forums, with no effort by fiat chrysler to remediate the problem.my local jeep dealer refuses to replace the headrest as my jeep is out of warranty.in my opinion, this represents a design flaw in the active headrest that could result in injury or death if the deployment were to happen while the car is being driven.
The drivers side seat belt does not retract when released, causing it to be very loose when buckling up.note: estimate of when this happened is a guess.it was probably happening for a while only slightly and i didn't pay a lot of attention to it.but now it hardly retracts at all.
I was driving around 65 mph on a highway when the active headrest popped out forcefully, hitting me in the back of the head. It was enough to cause me to veer into a neighboring lane, but fortunately i regained control of the vehicle. There are so many reports of this happening to other drivers, and it is only a matter of time until it causes an accident. To be clear, i did not hit a pothole or anything on the road'the headrest just popped out for no apparent reason. I inspected the headrest later and found that the pin that holds the headrest in place had snapped in half. This happened last year on a 2014 model jeep grand cherokee.
The vehicle was stationary, the door was opened, then my right passenger headrest popped forward and out before the passenger sat down with little to no motion other than the door opening.
While driving my head rest deployed and stuck me in the back of my head/neck. I am not able to adjust it back to the original position.
At what point does someone step in and say enough is enough.in1 1/2 years my vehicle has been in 12 times.besides the 7 recalls, there has also been issues with the gas cover broke, leather seat issues, power steering, shocks, brake boot and rear camera.if that isn't bad enough, many times they issue a recall and don't even have the parts available. The lemon laws are so dealer and manufacture friendly that it is very difficult to qualify.each time i go to the dealer it is 120 miles round trip.someone needs to step in and reimburse the consumers for this expensive mistake that jeep made in manufacturing these vehicles which has been passed on to the consumer who thought we were getting a reliable product.
As i was driving i heard a sound like i hit something, i got out of the car to see if i had butafter i walked around the car and saw no damage or sign of damagei looked inside of the car and realize it was thepassenger head rest the popped out of place.
I own a 2014 jeep grand cherokee with roughly 50,000 miles.this morning, i entered my car (which had been parked for several days and had not been used), and my front passenger head rest deployed.upon inspecting the head rest, it looks as if the molded plastic piece that holds a securing/fastening pin in place broke.i am unable to reset the headrest due to the broken/defective piece.i visited several jeep owner forums, and it seems as if this is a significant safety issue that happens time and again.it needs to be corrected.i was lucky no one was sitting in the seat when the head rest deployed.i hope the same thing does not happen to the driver's side head rest (particularly, while i'm driving).
Passenger seat headrest popped without warning or cause while cruising on a road at 45 miles per hour.
One day i was reversing from my drive way to take my boys to school, i heard a loud popping sound.i turned to my son who was sitting in the passenger side and i noticed he was rubbing the back of his head from pain.i saw the headrest had poppedopen.
Passenger headrest deployed without accident and struck passenger in the back of the head with a great deal of force.
The headrest of the passenger seat popped out (like an explosion).i understand there are several investigations and was wondering if this is something that the company will replace for free?
The active headrest restraints on my passenger seat has deployed. There appears to be 2 broken plastic pieces that held a small metal rod that appears to have clipped to a release - which is still in place - as the rod was still held by it. Upon further review on the internet, this seems to be a common occurrence with this model of jeep/dodge headrests.
The head rest on the drivers side of my 2014 jeep grand cherokee deployed on its own when the vehicle was parked. My jeep has never been in an accident. The head rest is protruding so much that it hurts my neck when i drive.
The active head restraint deployed while parked in my driveway. This is the driver's side headrest. Now my wife is afraid to sit on the passenger's side fearing injury from a headrest deployment on that side.
Front passenger headrest active safety device faiilure. Front headrests have active device that are designed to trigger in a rearend collision. Headrest is designed to release/ spring forward to help prevent neck injuries when vehicle is struck from the rear. Internal mechanism has failed plastic supports within are broken headrest cannot be reset thus active safety function cannot function. Headrest is stuck in the forward or triggered position. My local jeep dealer milton ruben nor jeep customer service will work with me on the cost of repair. Dealer quoted $755+ to replace. Note: there are reports of same issue when searched on the internet. Failure of this device could cause an accident if failure happened while driving. It is my opinion that jeep should cover or at least cover some of the cost of replacement.
The active head restraint system suddenly deployed while driving normally on city streets, and was not involved in a collision of any kind. Plastic retaining clips now visible inside the headrest appear to have failed, preventing resetting.
The headrest on the front passenger seat "deployed" while i was driving. The system is designed to deploy during a rear impact collision. There was not a collision or any other impact. I was in the car alone coming to a routine stop. Suddenly heard this loud noise and the headrest had deployed. I didn't know i had this "safety" feature in my car. Had that happened to the drivers seat while at speed, it could cause me to lose control as the impact to the back of my head would certainly be a major distraction if not cause a concussion. I'm getting the passenger seat fixed under warranty, but fca should also fix the drivers seat to prevent injury.
Seat belt stopped retracting, upon inspection of the issue i was able to identify two cracks in the plastic guide the belt runs thru.this results in the guide pinching the belt and thus keeping it from retracting.this results in the belt being loose when wearing and potentially significant injury in the event of a crash.
The vehicle was stationary in the driveway and i was getting out of the car when i heard a loud pop and i looked over and saw that the headrest had deployed out of nowhere.
While riding in the passenger seat of my 2014 jeep grand cherokee today, i felt a hard hit to the back of my head. The headrest had just deployed. We were traveling at approximately 30 mph, on a state route, when it happened.
Drivers side headrest deployed while the car was stationary parked in my home driveway.
Vehicle was stationary, in park. Driver's side headrest spontaneously deployed and broke the bracket.
My 2014 gc altitude had the drivers side active head restraints headrest randomly deploy as no part of a collision this past weekend. This is not only a major safety risk for the passenger but, could have been quite traumatic should the random deployment have caused a major accident.i have spent way too much time researching and the most common problem is one of plastic failure. Look inside the head rest for the small metal, horizontal pin and if it is still held in place by the metal retaining hooks then the plastic failed in the headrest. Nhtsa has had an investigation opened on it for a year now but, i don't think there has been any movement on it since late last year as the manufacturer stalls for time. I hope this will result in a recall at some point in the very near future before more people are injured.
I was coming to a gradual stop at a traffic light on a local road when the active head restraint seemingly deployed. I was not in a collision and there was no reason for it to deploy. Upon examining the mechanism it was not triggered, rather it failed because the plastic clips that held onto the latch had broken off internally causing the headrest to hit me violently in the back of the head. This could have been far worse had i not been almost at a complete stop.
Active headrest inadvertently deployed on august 21, 2020 on the front passenger seat while the car was in motion. My wife was driving down the highway at about 70mph, and i was sitting in the passenger seat, which was reclined slightly. I believe i had sat up for a minute and was laying back down in the seat when i head a loud noise and felt something hit the back of my head. It scared me more than anything and only hurt a little and for a short time. I did have a headache that night which is not normal for me, but no other injuries. I saw there is an open investigation into this problem, nhtsa action number pe19014. I want to get it fixed. What is the status of the investigation?
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving at 50 mph, the driver's side headrest deployed without warning. The contact stated that he was having pain in his neck. The contact mentioned that the passenger side headrest had deployed in may of 2018 and the headrest was replaced. The vehicle was taken to the dealer reedman-toll chrysler dodge jeep ram of jenkintown (140 old york rd, jenkintown, pa 19046 215-690-3770) were they said since the warranty expired the cost of the repairs were the contact's responsibility. The was notified of the failure manufacturer and advised that they would call back after a diagnostic was completed. The failure mileage was 54,000.
The contact owns a 2014 jeep grand cherokee. The contact stated while driving at 30 mph, the front passengerā€™s side active headrest restraint fractured and detached, hitting the contact's wife on the head. There was no impact to the vehicle that could have caused the active headrest restraint to become detached. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was 68,013.
The contact owns a 2014 jeep grand cherokee. While driving 10 to 15 mph, the driver's headrest air bag abruptly deployed. There were no injuries. The vehicle was taken to romano chrysler jeep (215 w genesee street, fayatteville, ny 13066, 315-637-3101) where it was diagnosed that the driver's headrest air bag needed to be reset. The vehicle was not repaired. The manufacturer was contacted and stated that there was no recall for the failure. The vin was not available. The approximate failure mileage was 58,000.
I was driving down the street aftervisiting a friend when i hit a hole in the street and heard this noise and looked over and the headrest had came apart went to the dealer and was told that they could not fix it because it was cosmetic.
The contact owns a 2014 jeep grand cherokee. While driving 65 mph, the driver's side head restraint detached from the seat. There were no warning indicators illuminated. The contact called len stoler chrysler dodge and jeep at (410) 876-8800 (located at 1001 baltimore blvd, westminster, md 21157) where an appointment was scheduled for diagnostic testing and repairs. The manufacturer was informed of the failure, but no assistance was offered. The failure mileage was 69,000.
The passenger side headrest deployed without cause.i was stopped at a stop sign on a city street and it just deployed.there were no other cars around and thankfully, no one occupied the seat.
The contact owns a 2014 jeep grand cherokee. While driving 30 mph, the passenger seat head rest released forward. The vehicle was taken to larry h. Miller chrysler jeep dodge ram riverdale (located at 1481 w riverdale rd, riverdale, ut 84405, (801) 528-7478) where it was diagnosed that the head rest and rear of the passenger seat needed to be replaced. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 92,000.
The contact owns a 2014 jeep grand cherokee. While driving approximately 35 mph, a loud noise occurred. The contact noticed that the passenger headrest air bag deployed without warning. The vehicle was taken to rydell chrysler dealer (700 san fernando rd, san fernando, ca 91340, phone (866) 733-3506) where it was diagnosed that an electrical concern headrest restraint did not lock into place, and the front passenger seat headrest restraint needed to be replaced. The vehicle was repaired. In addition, while driving 65 mph, the engine warning indicator illuminated. The vehicle was taken to rydell chrysler where it was diagnosed that the engine failed and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 22,000.
Takata recall while driving my car doing 20 mph in normal driving conditions my passenger headrest deployed hitting an elderly passenger in the back of their head. Hurting them. The headrest deployed like an airbag. It was spring loaded. I called my dealer and they told me it was not covered under warranty and that there were no recalls. This is very unsafe and these headrests should not be in any vehicle at all. I fear now that while i'm driving that the driver side headrest will deployed for no reason and hurt me too while driving. This will cause serious injuries. Very upset
I was parked in a hospital parking lot for over an hour and the head rest on the passenger side of the car flew out and smacked my 16 year old daughter in the head.
The contact owns a 2014 jeep grand cherokee. The contact stated that while his daughter was driving at an unknown speed, the driver's frontal head rest deployed without warning. The contact took the vehicle to metroplex chrysler dodge jeep ram fiat (2800 w. Mockingbird ln, dallas, tx 75285) where he was provided an estimate for the repair. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.
The contact owns a 2014 jeep grand cherokee. The contact stated that the heated seat would activate independently and would also overheat. The contact also mentioned that whenever the accelerator pedal was depressed, a burning odor was emitted into the vehicle. The vehicle was taken to the dealer where the technician was unable to diagnose the failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 120.
The contact owns a 2014 jeep grand cherokee. The contact was concerned for his safety since the parts were still unavailable to repair the vehicle according to nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received a notification for recall nhtsa campaign id number:14v154000 (service brakes, service brakes, hydraulic). The dealer was not able to indicate when the part would become available. The manufacturer was also contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign id number: 14v154000 (service brakes , service brakes, hydraulic) along with 14v391000 (electrical) and stated that the parts were not available for months. The dealer did not give a specific date when the parts would become available. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received a notification for nhtsa campaign numbers: 14v391000 (electrical system) and 14v154000 (service brakes, service brakes, hydraulic). However, the parts needed for both recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs to be performed. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 01/22/15. Status updated 03/25/15.
The contact owns a 2014 jeep grand cherokee. The contact referenced nhtsa campaign id number 13v483000 (electrical system , electronic stability control , service brakes, hydraulic) and stated that the dealer was unable to service the 2014 model year vehicles until january 2014 because only one recall remedy repair was being performed per day. The manufacturer was notified of the problem. The contact had not experienced a failure.
We received a notification that the brakes could be faulty on my vehicle listed above.i have already had issues with the brakes locking up and not working correctly in a thunder storm.i went to the dealership today to request the repair like the mailer sent to me about a current recall advised me to do.they told me that they are unable to get it fixed until august.i have to go to florida later in the year and am afraid my car will fail in transit. The recall states that there are issues when driving in rain and other bad weather conditions. I can not control driving in bad weather when out of the state. I need immediate attention to this issue as the car has already shown signs of being affected. Not getting this fixed is putting me, my family, and everyone else on the road at risk of a fatal car accident. I called chrysler and was told that they simply don't have the parts ready. I don't understand how there could be a factory issue that puts so many people at risk and no one is willing to fix it.
1 week after the dealership added the water shield to the brakes as required by the recall the brakes stopped working the first time you used them after starting the vehicle. We took it back and we're told it had nothing to do with the recall and the ebt pump needed replacing for $750. We took it to a different mechanic and found that the brake boosters were corroded and the ebt pump was fine. Corroded brake boosters is exactly what the recall was intended to prevent and we should not have had to pay for the work.
Fca refuses to do open recalls they claim vehicle was in missouri with 69k miles on it.vehicle is a 1 owner chrysler capital lease return with 29k miles used and seviced in california only. 5 open recalls
Attempted to have jeep/chrysler recall p14 (brake booster) and p36 (sunvisor wiring) completed.fair oaks chantilly jeep chrysler inspected the vehicle but stated there was a nation-wide shortage of parts and the brake recall could not be completed for 2-3 months.after talking to the chrysler customer assistance hotline, i was advised chrysler does not have sufficient parts in stock to handle all of the brake booster recalls.when asked for additional details i was told the reason behind the parts shortage was "confidential."i was further advised to "drive slow" and "avoid using the car as much as possible."they confirmed the wait time for replacement parts to "address this important safety issues" was 2-3 months.
1) driving ~ 45 mph.2) parking/crash detection sensor on the front driver side makes audible noise for 2 seconds, then noise ceases - this parking/crash detection issue was reported to the dealership 3 days prior.3) all consoles go blank, to include speedometer (which is digital), temperature, navigation, etc. (driver & center consoles) - hands free phone call linked within the vehicle disconnects midway through call at this time as well.4) engine appears operational, but seems to be in a lower gear and acceleration is problematic, brakes are sluggish.5) electrical system in the vehicle reboots while driving ~10 seconds later, displaying multiple warning messages (check engine light, low battery voltage, no abs, suspension system, etc.).6) pulled the car over at the first safe location ~1/4 mile.7) vehicle would not go into park, applied emergency brake and turned vehicle off.8) restarted vehicle, check engine and low battery voltage light remains on, but vehicle appears stable enough to drive ~2 miles home.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign id number: 14v154000 (service brakes and service brakes, hydraulic) and stated that the parts were not available. The dealer provided a time frame of 41 weeks for the part to become available. The manufacturer was also contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
Upon starting my 2014 jeep grand cherokee overland, all of the warning lights came on and remained on. This included, but was not limited to: airbags, electronic stability control, abs brake system,check engine light, and others. The messages in the dashboard information screen indicated various failures and the need to service immediately.the rear backup camera also became non functioning. After shutting down the vehicle, waiting several minutes and then restarting, the problems continued. Out of safety concerns, i called the nearest jeep dealer and was advised they "had never heard of this" and if i wanted service that i would have to leave the vehicle there since they do not make appointments.the lights went out upon restarting again, however i am very tentative about driving it, as i do not know if these important safety systems and/or warnings have failed.this is potentially extremely dangerous and totally inexcusable in a $47,000vehicle which is less than 6 months old.the navigation system and radio have not worked properly since i purchased the jeep. Upon calling jeep, and providing my vin #, i was advised that it needed a "radio enhancement". Looking online, there are many complaints of this electrical safety issue, and yet two local dealers have never heard of it ? there also doesn't appear to be any apparent "fix" at this time. Hopefully the nhtsa can look into this potentially dangerous problem.
The contact owns a 2014 jeep grand cherokee. The contact stated that the automatic brake warning system would automatically activate. The failure occurred over twenty times while the cruise control was not engaged. The contact reached out to the dealer for diagnostic testing. The dealer was unable to diagnose the failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 5,000.
The contact owns a 2014 jeep grand cherokee. The contact received recall notifications for nhtsa campaign numbers: 14v391000 (visibility) and 14v154000 (service brakes, service brakes, hydraulic). The parts needed to repair the vehicle were unavailable. The dealer did not provide a specific date for when the parts would become available. The manufacturer was notified. The contact had not experienced a failure. Updated 10/24/2014*lj
I have a 2014 jeep grand cherokee srt. I was at a stop light in the turn left lane. Once the light changed green i pressed accelerator and while turning all power cut out on the vehicle. While in traffic i coasted to the side of the road. The vehicle restarted after i can to a full stop power appeared to come back on and i pushed the start button with foot on brake.second event happened 9/10/14 again i was in the left hand turn lane (different street) and when light changed i pressed accelerator and while starting the turn all power instantly went out rendering the vehicle totally disabled in traffic. Once i got it into a safe spot i called and tried to have it jump started. This did not work at all. Total power failure no response and had to be towed to dealer. Very dangerous situations.
In may i received the recall notice for the brake booster (p14 nhtsa 14v-154) and have called my local dealer several times since then to schedule the replacement.however, the dealer says they do not have the part and are expecting the part to arrive any day.in september, i received the sun visor wiring recall notice (p36 nhtsa 14v-391) and have called the local jeep dealer regarding scheduling this replacement also.the dealer reports that they do not have the parts for this either and do not know when the parts will be available.this is an unreasonable amount of time to wait for the dealer to resolve the defects, and i feel my safety is at risk.
The contact owns a 2014 jeep grand cherokee. The contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic), nhtsa campaign number: 14v293000 (vehicle speed control) and nhtsa campaign number: 14v391000. However, the parts were not available for each recall. The dealer was unaware when the parts would become available. The manufacturer was unable to provide an estimated time frame when the parts would be available. The contact had not experienced a failure.
Electrical stops working, software malfunctions of computer. Shuts off or shows service for 911 phone. Power steering doesn't work and brakes are hard and flutter.
The contact owns a 2014 jeep grand cherokee. The contact received a recall notification for nhtsa campaign id number: 14v154000 (service brakes, hydraulic), however, the part was unavailable to do the repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Updated 3/16/2015
Forward collision warning and mitigation - engaged on a clear day, at freeway speed (55 mph), with no vehicles in front of me or beside me.my car braked hard and the 'brake!' flashed on the dashboard screen.if there had been a car behind me, i would've been rear ended.
I have no had an incident yet but none of the dealerships are claiming to have the part available and say it is on back order.this is ridiculous that a safety recall is in effect and they do not make every attempt to remedy the problem for a customer who just spent 50,000.00.
Huge issue ? five times now, as i'm driving down the road, the dashboard has lit up "brake" in red and the vehicle will start braking for no reason.i will not have the cruise control on and two of the four times, there were no cars around me. This would seem to be a huge safety hazard for myself and other drivers on the road. This vehicle had less than 3500 miles on it when the first occurrence happened.
Multiple problems with the forward collision warning (fcw) and adaptive cruise control (acc) systems1) system will issue false brake warnings (and apply brakes if enabled) on clear straight roads with no other cars or obstructions.2) system will disable itself at random intervals disable itself for a period of time (10-20 minutes). Only notification is brief "fcw/acc system disabled" notification in gauge cluster - no audio warning that important safety system disabled itself.3) when using acc, when vehicle resumes set speed after autonomous braking, vehicle will accelerate into back of next vehicle ahead - have to manually intervene and apply brakes to prevent collision.note that this vehicle uses a bosch lrr3 radar sensor system for the fcw and acc features.vehicle has been into jeep dealers for service for this issue five times, and even after opening star case with jeep/chrysler fca, still no fix for this serious safety issue.
May 30, 2014 i received "important safety recall" p14/nhtsa 14v-154 (brake booster) and immediately called two local dealerships, armory garage (albany ny) and lia motors (colonie ny) whom each placed me on a "waiting" list because neither had the required parts from the manufacturer. I received a follow-up call from "lia" for an apt on june 30 but service hours not conducive for my working schedule....so i phoned "armory" but the service dept states they have not received any parts from the manufacturer yet. How can one local dealership receive parts for a national recall and another doesn't ??? "armory" has better service hours so i don't have to lose work pay.
I have been having multiple problems with the brakes in my 2014 jeep grand cherokee purchased brand new in may. It hasa total of 1,000 miles on it, but the problems started with only 10miles. The instrument cluster immediately lights up like a christmas tree and then the check engine light remains on. The rearview mirrors move into downward facing positions while in park and while driving. This alone is a major safety hazard. The abs brakes intermittently work and finally failed. The abs module failed. The backup camera works intermittently and the backup warning system also is intermittently working. My car has been at the dealership every month since i have purchased it and it has currently been there for the last 2weeks awaiting an abs repair.
The contact owns a 2014 jeep grand cherokee. The contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and nhtsa campaign number: 14v391000 (electrical). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made of aware of the issue. The contact had not experienced a failure.
Abs and stability light came on while driving 45 mph also the dash says service four wheel drive it all happened at the same time i think it might be part of the abs recall
After purchasing the vehicle i started the first leg of a 2000 mile road trip comprising of highway and winding rural roads.during a winding mountainous section of the journey i started to smell something i thought to be possibly a fbrush fire or something burning in the locale i was driving through.later during another section of stop and go driving i started to smell it again, and noticed some brake fade as well.for the remainder of this leg of the trip i used the paddle shifters to reduce my brake use.upon a fuel stop before ending the day's travel, i noticed a thick layer of grease coating the inside of the front left wheel.i did a internet search to see if this was a known issue to find several other owners have had the same issue.i have scheduled an appointment at a jeep dealer for service.hopefully jeep can remedy this seemingly common problem.
The contact owns a 2014 jeep grand cherokee. The contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). However, the part that was needed to remedy the recall was unavailable. The manufacturer was not made aware of the issue. The contact had not experience a failure.
I filed case # 10854550 on 4/9/16 following an active braking system malfunction where my vehicle braked on its own with no vehicles or other obstacles in my path on 3/31/16. Following this incident, i went to the jeep dealership and spoke with a service advisor who checked for error codes (there were none) and explained that this model and year of jeep had an issue with the active braking feature, stating that keeping the camera clean can help, and he proceeded to clean my camera. But because this was a known issue, i did not leave my vehicle for further inspection. At the time of this incident, my not yet nine month old son was in the car with me, so to avoid any safety concerns surrounding this braking feature, i turned the active braking setting off in my car to disable the feature. The feature has remained off since that time. However on 1/9/17 i was stopped in traffic at a red signal. The light changed to green so i proceeded to move forward. The vehicle in front of me hesitated in moving forward, so i took my foot off the gas. Before i had the chance to use the brake, the collision warning system went off and the active breaking feature engaged. I was shocked, to say the least. I immediately pulled over and checked my vehicle settings. The feature was supposedly still turned off. At this point i was extremely worried for the safety of my now 1.5 year old son who was once again with me, so i took my vehicle to the jeep dealership for inspection. The dealership was unable to recreate the issue, and therefore nothing could be done to address it. I had previously come to terms with the fact that i would not be able to use one of the very useful safety features of my vehicle due to its known malfunction, however now i am at a loss as i am clearly unable to disable the feature and have any confidence in knowing that it will not engage anyway.
The contact owns a 2014 jeep grand cherokee. While driving out of the parking lot, the vehicle shut off and the insufficient battery charge indicator illuminated. The failure recurred and the vehicle was towed to ron carter chrysler jeep dodge ram of league city (281-668-5383, located at 3535 gulf fwy, dickinson, tx 77539). The dealer stated that the vehicle was included in nhtsa campaign numbers: 17v435000 (electrical system), 17v572000 (service brakes, service brakes, hydraulic), and 18v332000 (electrical system, vehicle speed control). The vehicle was kept at the shop for the recall repairs. Four days later, the dealer still had not completed the repair, stating that the gear was stuck in park. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 83,000. Parts distribution disconnect.
N58 my jeep did something weird on 4/21/2019 dash lights came on like abs and traction control light was on in the dash but the push button light down below the heat buttons was also on. Also service 4 wheel drive was flashing on the dash along with the selector wheel on the left of the dash screen went to terrain mode all by it self.also on the screen it chimed 4 wheel drive unavailable. I was in drive and driving straight.
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving at various speeds, the vehicle would make a loud hissing sound.the vehicle was taken to the dealer. The technician stated that the failure might be cause by a loose e-brake. The remedy failed to repair the failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 5,363 and the current mileage was 7,803.
The contact owns a 2014 jeep grand cherokee. The contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the dealer stated that the parts needed for the repair were unavailable. The contact was placed on a waiting list. The vin was unavailable. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received a notification for nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system). The contact stated that the parts needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the delay. The contact had not experienced a failure.
Waiting on brake booster recall parts for four months.
The contact owns a 2014 jeep grand cherokee. While operating the vehicle, the brake sensor indicator remained illuminated. The vehicle was taken to an independent mechanic who diagnosed that the brake booster shield was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer (palmer dodge chrysler, 11460 alpharetta hwy, roswell, ga) were notified of the failure. The contact was informed that the vehicle was not included in nhtsa campaign number: 17v572000 (service brakes). The failure mileage was 82,000.
The vehicle braked unexpectedly, for no apparent reason.updated 10/9/15 *ln
The contact owns a 2014 jeep grand cherokee. The contact received a recall notice for nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system); however, the parts needed for the repair were unavailable. The dealer was uncertain as to when the parts would become available. The manufacturer was not notified. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received a notification for nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic) and stated that the parts were not available. The dealer was not able to provide a specific date when the parts would become available. The manufacturer was also contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
While pulling out onto a busy thoroughfare (cesar chavez st. In san francisco, ca) in my 2014 jeep grand cherokee overland on 3/31/16, my collision warning system went off, then the vehicle braked hard on its own via the brake assist system, engaging the anti-lock brake system, and bringing me to a stop in the middle of this busy road. However there was nothing/no one in front of me. This could very well have caused me to be t-boned or rear-ended with my 8 month old baby in the car. This was extremely scary and unexceptable! after describing the issue to my mother, she sent me an article from the wall street journal regarding this issue on 2014 jeep grand cherokees. Clearly this is a more widespread issue than just a fluke affecting my vehicle.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v391000 (electrical system), 14v634000 (electrical system) and 14v643000 (air bags, seat belts); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Repeated attempts to get vehicle in for recalls sun visor and brake cover (serious?) after 2 months still way down non list; also, list of recalls for this vehicle appear to include more items i have not been notified about (only notified of 2 of the 5)...
The contact owns a 2014 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the parts needed for the repair were unavailable. The dealer did not know when the parts would become available. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact stated that the air bag warning light illuminated. The vehicle was taken to an authorized dealer who stated that the oc module needed to be replaced however, the part was not available. The contact indicated that he would be traveling and attempted to get the local authorized dealer to ship the part to another authorized dealer and was waiting for a response from a case manager. The contact was included in nhtsa campaign id number: 14v154000 (service brakes , service brakes, hydraulic) and was also waiting for parts for the recall repair. The authorized dealer had neither a specific date nor a timeframe to let the contact know when the parts would become available for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 20,168.
The contact owns a 2014 jeep grand cherokee. The contact received a recall notification ofnhtsa campaign id number 14v154000 (service brakes , service brakes, hydraulic) and stated that the part needed was unable to perform the repair. The dealer informed that the remedy part would not be available until july of 2014. The manufacturer was not notified of the problem. The contact had not experienced a failure.
I received a safety recall notice for a brake defect on my 2014 jeep grand cherokee.notice informed me to make an appointment for repair with my dealer.i made the appointment assuming it was for repair as the notice stated. When i took my jeep in i was informed the appointment was for inspection only that the part was not available for repair and did not have an estimate on when thepart would be available.a safety recall means there is a defective part on the vehicle that if not repaired could case an accident and possible death. So everyone who drives a vehicle covered by the recall puts their life in danger everytime they get behind the wheel.the only purpose this recall has served is to warn people that they are operating a vehicle that they may lose their life in.good job chrysler !!!
This is a compliant about the untimely ability for repair to be completed for safety recall p14/nhsta 14v-154. I received my first recall the beginning of june 2014.my vehicle was brought to the dealer on june 17, 2014 for this recall. However, they said they had to order the parts and had no idea when parts would arrive. They said it may be a long time. The end of september 2014 i now have a received a second notice from chrysler for this recall. I believe that this is now an unreasonable amount of time and delay for repair of the brakes as related to this safety recall. I also have a recall for sun visor lamp wiring and per my dealer it appears that there is a similar situation which slow receipt of parts for this also. My vehicle has not been repaired for this recall.i live in an area where the temperatures get below freezing for extended periods of time.i am concerned for my safety.
The contact owns a 2014 jeep grand cherokee. The contact stated he received a telephone call from the dealer shortly after purchasing, advising him to bring back the vehicle because of an abs module defect. The vehicle was taken to the dealer but has not been repaired because the parts needed to complete the repair were unavailable. The manufacturer was not notified of the problem. The approximate failure mileage was under 3,000.
Vehicle has, on three occasions slammed on brakes when a vehicle slows in the right hand lane adjacent to the lane of travel.brake warning appears with warning sounds.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Djr
The contact owns a 2014 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed to repair the vehicle was not available. The contact stated that three months was not a reasonable amount of time for a recall repair. The vehicle was not repaired and the manufacturer was notified. The contact had not experienced a failure. Updated 10/07/14*ljupdated 3/12/15
In accordance with a safety recall notice i received (p14/nhtsa 14v-154), i contacted my jeep dealer, carl burger dodge chrysler jeep ram world, la mesa, ca, to schedule an appointment to have my brake booster evaluated and replaced. The service department representative confirmed over the phone that my vehicle was affected by the recall and that my vehicle's brake booster would need to be replaced. She told me that my name would be added to a waiting list, and that i would be notified when the dealership had received the replacement part. I asked her to estimate the waiting time period. She informed me (1) that there were more than 260 customers ahead of me on this waiting list, (2) that the dealership had only received 45 parts so far, and (3) that the dealership was receiving new parts at a rate of only five per week. By my rough calculations, this means that i (and other customers) could expect to wait 43+ weeks (viz., nearly one year) before receiving the replacement part. Given the grave risks associated with untimely replacement of the brake booster, as expressed in the recall notice, i find this timeframe to be entirely unacceptable and unreasonable. I urge the nhtsa to look into this matter further. Thank you for your time and consideration.
The contact owns a 2014 jeep grand cherokee.the contact received a notification of nhtsa campaign id number: 14v154000 (service brakes , service brakes, hydraulic ) and stated that the part needed was unavailable to service the vehicle under the recall. The dealer was uncertain of when the part would become available. The manufacturer was notified of the issue.the contact had not experienced a failure.
On the highway the "forward collision warning with stop" system needlessly engaged.the vehicle brakes automatically were applied by the car on its won causing it to decelerate rapidly fishtailing uncontrollably.it was raining.this is not the first time the situation occurred.
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle became involved in a crash with a deer. The vehicle was destroyed and a police report was filed. There were no injuries. The contact had received notification of nhtsa campaign id number: 14v154000 (service brakes , service brakes, hydraulic) and stated that the brake failure that was described in the recall was the failure that she experienced, which she believed was the cause of the crash. The vehicle was not inspected to determine the cause of the failure. The failure mileage was unknown.
My emergency brake light is flashing on my dash board, and it is making a chiming noise when flashing as i drive my jeep. The main issue other than having it going on and off some time a few time a day sometimes not for a week than a few days in a row is that when i am on an open highway with cruise control on doing 70 mph the cruise control will shut off every time it flashes. I fell the this is a safety issue when your cruise controls shuts down without any warning. The dealer has not corrected this issue. I just got a recall notice to day s27/nhtsa 16v-240 to make sure my vehicle is in park and foot brake on. My foot brakes says it is on at 70 mph when it is not on. This happened a lot today on my trip, but has been going on for over a year
The better business bureau has pointed me to you all as you can see in the response below:this message is in regard to your complaint submitted on 6/17/2013 6:08:54 pm against chrysler group, llc.your complaint was assigned id [xxx]. "although you have not expressed satisfaction in the resolution of your complaint,based on the information provided by both you and the business, the bbb has determined that we have no documented basis to require further action or response from the business. Therefore, the bbb will close this complaint and not pursue it further.for next steps, please contact the nhtsa at www.nhtsa.gov for more information." to sum up the issue, i have the autobraking functionality turned off and the vehicle will sporadically brake on its own when approaching another car/object as part of the anti-collision warning system.chrysler give the option of turning the braking off or on, and i have it set to "off" but there is no solution as they cannot now duplicate the problem (it's sporadic).i used to be able to replicate the problem with other technology errors i was receiving and they fixed the issue initially, but it's now sporadic.information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Purchased my 2014 jeep grand cherokee in february of 2014.vehicle randomly displays "parking brake engaged" and the brake light keeps flashing. Even when the message does not display the brake light will randomly start flashing and doesn't stop.took it to the dealer in june.they tell me this issue is not part of the recall issue with the brakes but they don't know what's wrong with it.
2014 jeep grand cherokee. Consumer writes in regards to vehicle repairs. *tgwthe dealer informed the consumer, the part was not available, to perform the recall.the consumer stated there was a thumping noise coming the gas tank. The part had to be ordered.
Similar to nhtsa ids#: 10533622 and 10533524. Occurrence: 5 times to datefrequency: randomlyspeed: less than or equal to 50 mph each timeadaptive cruise control: always off, never onvehicle mileage: ~ 3,200the car randomly applies the brakes even though there are no objects in the road (front, rear or sides) and no pending accident.out of the five times, two of those times so hard that the anti-lock brakes activated.this is very dangerous and can cause an accident. To date no accidents, because no cars have been around when this happens. I have a family and am afraid to continue to drive or let them drive this vehicle. It has been to the dealer once for this issue and will now go in a second time because the issue was not resolved. The ntsb should really look into this issue with chrysler and either issue a recall or at a minimum issue a tsb.
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle was slow to pick up speed when the accelerator pedal was depressed. Also, the vehicle was difficult to start. The battery was inspected by the contact and the driver, but the cause of the failure was undetermined. The vehicle was taken to the dealer (michiana chrysler dodge jeep ram fiat, 120 w mckinley ave, mishawaka, in 46545, (574) 254-2010) where it was diagnosed that the abs module prematurely melted and needed to be replaced. The dealer was unable to verify the cause of the failure and indicated that further diagnostic testing was required. The manufacturer issued three recalls on the brakes and five recalls for the electrical system. The failure was reported to the manufacturer to determine if they could determine the cause of the failure. The failure mileage was not available.
The contact owns a 2014 jeep cherokee. The contact received a notification for recall nhtsa campaign id number: 14v643000 (air bags, seat belts), nhtsa campaign id number: 14634000 (electrical system), nhtsa campaign id number: 14v391000 (electrical system), and nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic). However, the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.mailed out 01/13/15*lj updated 02/02/15*ljupdated 02/19/15
I was driving on the highway where i spend most of my time while in my vehicle putting over 30k miles on my car in one year to get back and forth to work and while jumping on a major route 101a in nh where cars drive very fast my engine shuts down and i can not do anything but put on my hazard lights and hope the cars passing at 65mph dont hit me. This happened at least 3 - 5 times afterward and even a couple of times after having the dealer looking into the vehicle and i have been told it was a software update but they are unable to provide me with the details of what the software update is and what it resolves. I have since had the issue and brought it in for service numerous times and i told the same thing over and over and they keep reinstalling my software and tell me that it's all set and i am no longer satisfied nor feel safe in my vehicle that i put a lot of highway miles to get back and forth to work. Please help since nobody is able to help me and since i put on so many miles i am unable to be covered by the lemon law within a short period of owning the vehicle and its very frustrating.
There was not an accident (the form above made me fill in a date) i received a recall notice for my jeep,i called my local dodge/jeep dealer and told them there was a recall and asked if i could bring it in.i was told there was a 26 week, not 26 days, but a 26 week wait for repair due to this particular recall (notification code: p14).i read in the recall notice that my brakes could be compromised and may cause a crash.so i have to wait 26 weeks before this can be fixed?i was told by my local dealer, i would be put on a waiting list.why?
To whom it may concern,i contacted my dealer regarding the recall p14 and according to the dealer the waiting time for the needed parts from chrysler is about two months which i don't find reasonable.please advice if there's a way to speed up the process?
After backing the car out of the garage i was going to get out to go back into the house..i put the car(i thought) in park,my foot was still on the brake. I started to remove my foot from the brake and the car slightly started forward i realized the car wasn't in park but drive and when i went to depress the brakes further to change gears and stop the forward motion the car suddenly revvedthe engine, squealed its tires while pealing out and accelerating at a high rate of speed back into the garage smashing into a brick wall and my dining room. The damage to the car is over $15,000 and damage to the house is approx. $9000.i know my foot was on the brake!` my face hit the steering wheel cutting my lip. The airbag did not deploy. I have two years left on the lease and i am terrified to drive it.in all of my years of driving i have never had an accident and i have always parked in a garage without incident.i have driven everything from yukons to navigators and never have i had an issue like this.i see from all the posts that i am not alone. This issue needs to be addressed before people are killed. Updated 10/17/2017
Traveling through new jersey on the highway for about one hour, stopped at small store for a few minutes, leaving the parking lot heading back towards the main road and attempt to yield to traffic, brake pedal depressed 100% and vehicle continues to roll towards the road. There was just enough room for the driver to turn the vehicle around and back into the parking lot. In the parking lot the vehicle was moving at about 10 mph and the brake pedal was depressed 100%, again the brakes are barley working and the car takes about 20-30 feet to stop. There was a recall for the 2014 grand cherokee but only for models manufactured from january 5, 2010, through september 8, 2013. Our grand cherokee was manufactured in november of 2013 and is therefore not eligible for the recall. Our jeep was towed to a local jeep dealership where they replaced the brake booster, they told us it had filled with water (exactly what the recall fixes). The recall must be expanded to all affected 2014 grand cherokees.
The contact owns a 2014 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes) and stated that the part needed to repair the vehicle was unavailable. The manufacturer was notified. The contact had not experienced a failure.
I not only did i have problem with the seat belt. I have a problem with my dash board the is a recall and that has been since 02/2020 and it still hasn't been replace. Not only that i had to replace brakes rotorcaliper on all four tires when i brought the car it had 23,599 milesand when i replace them the miles 31,00 miles. I was working them but social security told me i couldn't work and get benifits. So i had to quit the job.how i am i suppose to pay $728.11 car payment and insurance. And pay for repairs to. I got the car 08/31/2018
I took my 2014 jeep grand cherokee into the dealership to have two recalls addressed, both regarding the brakes, i believe. Upon working on the vehicle, the master cylinder "fell apart," accordion to the service advisor. The master cylinder is on nationwide backorder, and i will be in a rental until "mid-november 2014." really? this is unacceptable. How does a master cylinder "fall apart"?
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v634000 (electrical system), and 14v643000 (air bags, seat belts); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee.the contact received a notification for recall nhtsa campaign id number 14v15400 (service brakes, service brakes, hydraulic). However, the part was unavailable to do the repairs. The manufacturer was made aware of the problem. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact stated that nhtsa campaign number: 13v483000 (electrical system , electronic stability control , service brakes, hydraulic) had surpassed a reasonable time for repair. The dealer was contacted and stated that the parts were not available. The manufacturer was not contacted. The contacthad not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). The contact stated that dealer and manufacturer were contacted numerous times and they were unable to provide an estimated time frame of when the parts would become available for the repairs.the repair was not taken care of in a reasonable amount of time. Contact had not experienced a failure. The manufacturer has not been contacted.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 17v435000(electrical system) and stated that the part was not available within a reasonable time frame to schedule the recall repair for months. The dealer (rockettown chrysler dodge jeep ram, 1221 n h st, lompoc, ca 93436, (805) 617-3000) was unable to verify when the remedy and parts would be supplied from the manufacturer. The manufacturer was contacted to determine when the remedy and part would be supplied to the dealer. The contact was not experiencing a failure. Parts distribution disconnect.
The contact owns a 2014 jeep grand cherokee.the contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). However, the part needed for the recall repairs was unavailable. The manufacturer was made aware of the issue. The vin was not available. The contact had not experience a failure.
I have a 2014 overland jeep. It has 15000 miles on it. It's 2 yrs old. I paid $50,000 for it. I purchased the high end life time warranty.the rear brakes are totally not working and the front are very soft. I have taken it to a dealer and he checked the unit out at first he said the power booster was bad then after talking to jeep they changed their story. He claims the rotors and pads are shot!i ampretty good at working on cars and trucks. I know for a fact the rotors and pads are not gone! i have had a few garages look at it and they said the same. Something is stopping the brake pressure on the rear brakes and only working partially on the front. I ask about recall p14 and n58. They said nothing! that is the loss of pressure from master cylinder from moisture. At present time i am afraid to drive the unit because i have already missed 2 stop lights because of poor braking ability i was only doing 50 on a 4 lane divided highway and could not bring it to a full stop before the light. This needs to be checked out
Have had two recall notices on a brake defect from jeep over two months and parts are still not available.what can be done about this?
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v154000 (service brakes and service brakes hydraulic), nhtsa campaign number: 14v643000 (air bags), and nhtsa campaign number: 14v391000 (electrical system) and stated that the parts were not available for several months. The dealer was unable to provide a specific date for when the parts would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic). The contact mentioned that he was concerned about his safety since the part was not available in order to perform the repairs. The dealer was contacted, who made him aware that there was a waiting list in order to get the repair completed. The manufacturer was made aware of the delay. The contact did not experience the failure. The vehicle current mileage was 27,000.
My complaint is with chrysler, i contacted my dealer over a month ago regarding safety recall p14, i am on the bottom of page 2 of a list of customers who have contacted them to get this issue resolved.the dealer has no idea as to when they will receive the parts necessary. I contacted chrysler directly this morning and they cannot give me a time frame of when parts will be dispersed to the dealers either.this is unacceptable. I live in northern new york (along canadian border), sub-freezing temperatures are very common and potentially will be here very soon.chrysler is distributing to all dealerships equally, but maybe they should be taking care of the dealerships/customers that this problem could potentially affect (very northern, who experience sub-freezing weather).i feel that if this was a priority to chrysler, my vehicle would be fixed already.would they rather have people killed and be faced with millions of dollars of lawsuits, than get this fixed?i consider this a huge safety violation and chrysler should be forced to get these parts out to dealerships immediately.thank you for listening and i hope you can help get this resolved very soon. If you have any questions, please feel free to contact me.thank you.
Had the brake booster recall replaced less than week ago now traction stability warning light along with brake light coming on and staying on when turning curve downhill. On highway speed down steep incline engaging brakes front brakes vibrate yet dealer said breaks ok.
On two occasions, two weeks apart, the active braking feature functioned without obvious external cause. In both cases, the active braking system caused the antilock braking system (abs) to activate, causing the vehicle to stop abruptly.the following information applies to both instances:1. Forward collision warning system (fcw) is on.2.fcw is set to near3.active braking feature set to on.4.vehicle speed approximately 30 mph5.asphalt four lane road without divider6.daylight, sunny, temperature about 80 degrees f7.no vehicles in front or on either side.8.no vehicles approaching.9.no obstacles or perturbations on road surface.second occasion occurred after dealer had installed latest software updates for all components.dealer has inspected and driven the vehicle.no defect codes were found.dealer could not duplicate event.
The contact owns a 2014 jeep grand cherokee. While driving 45 mph, the vehicle independently came to an abrupt stop. The forward collision avoidance system was turned off at the time. The failure recurred three times. On several occasions, the headlights, tail lights, and hazard lights failed to operate. The technician was unable to duplicate the failure. The manufacturer was notified of the failure. The approximate failure mileage was 600.
The contact owns a 2014 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (servicebrakes, hydraulic); however, the part needed for the repair was unavailable. The manufacturer was notified. The contact had not experienced a failure.
The brakes on our grand cherokee stopped working while in a parking garage.after getting the car towed back home the dealership said it was a failed brake booster.the issue i have with that is i had taken it in for the recall earlier in the year and it was supposedly taken care of.either their interim fix did not work or they did not do anything when i took it in the first time.we were fortunate no one was hurt.
I have a acc / fcw unavailable message that deactivates my auto breaking system to prevent a collision.this error message may relate to the orc module that may control other safety devices in the vehicle such as the air bags.this deactivation occurs while the vehicle is in motion city street and on the highway.
The contact owns a 2014 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure.
In the process of parking at my sister's home, i took my foot off the accelerator and started to brake.the car did not slow down.i continued to brake, but the car kept going forward with increasing speed.i was able to steer and not hit parked cars, but went into the lawn hitting a set of contractor's scaffolding sending them flying into their house and patio.the car finally stopped on top of their well head, destroying the well cover as well as the protective pipe for the well head.further internal damage was done to their well, as there was no running water in the house.a tow truck had to come to lift the car off the well head to avoid any further damage.i had been using the cruise control earlier in our trip, but it was not active at the time.
The contact owns a 2014 jeep cherokee.the contact received a notification for recall nhtsa campaign id number 14v15400 (service brakes, service brakes, hydraulic). However, the part was unavailable to do the repairs. The manufacturer was made aware of the problem. The contact had not experienced a failure.
January 13, 2013chrysler group llc.customer centerp.o. Box 21-8004auburn hills, mi 48321re: case# [xxx]to whom it may concern;below, you will find a brief synopsis of my previous and current issues with my new 2014 grand jeep cherokee;upon immediately receiving my 2014 jeep cherokee, i noticed that my vehicle did not drive smoothly and i had to push hard on the accelerator pedal because my rpms and mph dropped very fast and i was in traffic. After my cherokee loss power and i began to drift, and after coming to a complete stop, i started my suv up again and i had no instrument panel. Everything was black.the performance of the vehicle deteriorated to a point where a problem was evident. Frequently, not all the time, the vehicle was very sluggish to accelerate and occasionally not responding to the gas pedal, for approximatelyfive-ten seconds as the rpm's went down. It felt as the though, i was forcing the gas by pressing on the accelerator pedal hard. It appear that the gas was blocked from flowing because i had to press very hard to get some gas to my suv or the vehicle was stuck in a low gear and not up-shifting. My suv only have 893 miles on it. I called the dealer sport durst and they informed me to call chrysler to report the issue.they were very rude especially [xxx] the general manager. Under the north carolina law, i am requesting a knew 2014 jeep cherokee with the same options and or refund of my downpayment. I just would like to add that the dealership that i purchased my vehicle from are very rude and unprofessional towards their black customers and i will never purchase another vehicle nor will i ever have my vehicle serviced by that dealership.i look forward to working with you to resolve this issue asap!cc:nc attorney general consumer affairs officeinformation redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 17v572000 (service brakes, service brakes, hydraulic); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (garden city jeep chrysler dodge ram srt, 283 n franklin st, hempstead, ny 11550) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v154000(service brakes, service brakes, hydraulic); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the delay. The contact had not experienced a failure.
There has been incident the forward collision warning went off and the brake was applied. It happened both high speed and low speed. The recent incident was captured my onboard dash cam. Https://www.youtube.com/playlist?list=plqwa_9v6mhpjrx6j4thjgtnma1vf99o-4
When coming to a slow brake, the brakes stutter and push the car forward. Additionally, the vehicle sometimes when driving at higher speeds (specifically on the freeway at about 60-70mph) engine revs high without kicking over. Furthermore, when slowing it has a hard time kicking down to the next gear. Transmission light has come on several times as well. When taking the vehicle in for service, they are unable to recognize any problems at all and can not fix.
The contact owns a 2014 jeep grand cherokee. The contact stated that the instrument panel flickered. The vehicle was taken to the dealer for inspection. The contact was unsure of what the exact diagnosis was. The vehicle was not repaired. The manufacturer was notified of the incident and informed her that the vehicle was not listed under recall nhtsa campaign number: 13v483000 (electrical system , electronic stability control , service brakes, hydraulic). The approximate failure mileage was 600.
Twice now since i purchased this vehicle (in april of this year) i have experienced incidents of what appear to be random proximity collision alerts (indicated by brake!! on the console) followed by a sudden automatic braking, for which i discerned no pending threats in the line of travel. This action resulted in an unexpected and very unnerving sudden drop in vehicle speed in traffic; in the latter case i was almost rear-ended as a result of the extremely harsh braking action
I purchased my 2014 jeep grand cherokee limited 4x4 on june 2nd 2013.since i have had this vehicle i have experienced multiple problems which are a concern to my safety and other jeep drivers..i have recently received the recall due to the brakes and was told by my jeep dealer and another jeep dealer that the parts are not available to fix this safety concern. I am forced to drive an unsafe vehicle at his time. This concerns me greatly.i have also been experiencing problems with the instrument panel which intermittently blacks out when driving. This prevents me from seeing the speed in which my vehicle travels and other indicator lights.this is also a concern to my safety and other drivers on the road.last week, i experienced my airbag light coming on and remaining on. I made an appointment with the dealer and they have now advised me they are having a problem diagnosing the issue. They have had to remove the seat and still struggle to diagnose the issue. They did advise me that my vehicle is a major safety concern and not safe for driving on the road. I was advised today that they diagnosed the airbag situation but will not have the parts until june 13th.i have driven my vehicle 21,000 miles in one year and believe this vehicle is a safety issue. I do not feel safe driving this vehicle with all these electrical issues i am experiencing.i would like answers from jeep as to why i amy experiencing these safety issues with such a new vehicle and why parts are not available for recalls.
I have been leasing a 2014 jeep grand cherokee for roughly ten months.throughout that time, i have been notified at least three times of active safety recall notices for my vehicle.my vehicle shows computer modules broken which as a result has disabled my air bags.in addition, my vehicle has a safety recall for a brake booster and now an inoperative vanity lamp which may cause a fire.my vehicle is entirely and completely unsafe to drive and chrysler jeep is not taking the appropriate immediate action to rectify this event.i am being forced to drive a vehicle with possibly deteriorated brakes, and disabled air bags.
The contact owns a 2014 jeep grand cherokee. The contact stated that upon inspection, the gauges on the instrument panel independently reset. The vehicle was taken to the dealer for inspection and they stated that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the vehicle was not included in nhtsa campaign number 13v483000 (electrical system , electronic stability control , service brakes, hydraulic). The failure mileage was 4,800.
I called [xxx] of morton, the dealer i purchased this jeep from and was told there was a waiting list for this recall and that they would put me on their list and call me when it came in to set up an appointment. They have never called for this and now i have another recall on the sun visor wiring and am hesitant to take it back to the dealer for this as the other recall has never been fixed yet. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2014 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, hydraulic); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact's wife owns a 2014 jeep grand cherokee. The vehicle failed to stop when the brake pedal was depressed. The vehicle brake pedal traveled all the way down to the floor no consequence. The vehicle eventually stopped the contact's wife was traveling approximately 25 mph, when attempted to stop, the brake pedal traveled all the way down to the floor. No warning indicators illuminated. The vehicle was not taken to the dealer or an independent mechanic for a diagnostic. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 61,000.
On 03/04/2014, the vehicle, a 2014 jeep grand cherokee was observed to have extensive rust on the brake rotor hubs. The rust is deteriorating the paint exposing the metal hub to severe corrosion. This may over time minimize the safety of the braking system. The vehicle was taken to the dealer who sent photos to chrysler digital imaging. Chrysler denied the claim under warranty stating that the corrosion is considered normal wear. The vehicle had only 6200 miles at the time of the incident.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign id number: 14v154000 (service brakes , service brakes, hydraulic). The contact stated that he had contacted the dealer and the manufacturer numerous times and were unable to provide an estimated date for when the parts will be available for the repairs.the contact felt that the repair was not taken care of in a reasonable amount of time. The contact had not experienced a failure. The manufacturer was not notified of the issue.
Car has automatic brake warning which applies the brakes automatically.on at least 4 occasions the warning light came on brakes were applied and there was no other cars in sight.not only were there no cars in sight while driving on an expressway the brakes would come on.i to,d the dealership but the were unable to replicate.
Our 2014 jeep grand cherokee was issued a recall for brake booster. The needed repair was noted by dealer when the vehicle was in for routine vehicle maintenance on june 4, 2014 and we also received a recall notice. We were told on 6/4/14 that there were no parts available to make repairs and we would be notified when the parts came in. To date 9/11/14, the repairs have not been completed. We have called the dealer, 4 times including the service manager, and chrysler (group recall assistance center) twice. The repairs have still has not been made and no appointments have been set up.
Driving at 65 mph on a straight highway, with the automatic breaking system turned off, the car suddenly skidded to a complete stop.
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle was serviced under nhtsa campaign number: 13v483000 (electrical system, electronic stability control, service brakes, hydraulic) however, the stability control warning light illuminated after the service.the vehicle was taken back to the dealer where the technician advised that the entire instrument panel would need replaced. The vehicle was not able to be repaired because the parts needed to correct the failure were not available. The vehicle was not repaired. The manufacturer as not made aware of the problem. The approximate failure was 200,900.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v634000 (electrical system), 14v643000 (electrical system), and 14v391000 (electrical system); however, the parts needed to perform each repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
After driving vehicle for first week of purchase, while cleaning vehicle i noticed an incredible amount of grease on the inside of the front rims.looked under the vehicle the right drivers boot was split and the clamp was hanging around the axle.when i returned vehicle to dealer they looked at it and said it was safe to drive until they ordered the replacement parts which was on backorder.it has been two weeks since then and still no parts have come in.i am concerned about driving the vehicle because the grease is all over the disc brake pads and could cause and accident due to brake failure from the grease.
The contact owns a 2014 jeep grand cherokee. The contact stated that while depressing the brake pedal, it traveled to the floorboard and there was an abnormal noise coming from the brakes. The contact received a notification for nhtsa campaign id number: 14v154000 (service brakes, hydraulic) however, the part to do the repairs was unavailable. The manufacturer was made aware of the failure. The approximate failure mileage was 6,621.updated 09/05/14*lj updated09/15/2014
The contact owns a 2014 jeep grand cherokee. The contact received a notification for recall nhtsa campaign id number 14v154000 (service brake , service brakes, hydraulic) and stated that the part needed was unavailable to perform the repair. The dealer informed that one part per week was being mailed by the manufacturer. The contact was placed on a massive waiting list. The manufacturer was not notified of the problem. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee.the contact received a notification for recall nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic). The dealer could not repair the vehicle for four months because the parts were not available. The manufacturer was made aware of the issue. The vehicle had not experience the failure.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes , service brakes, hydraulic) and 14v391000 (electrical system) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The vin was not available. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle made a squealing and whining noise and there was a burning odor underneath the hood. While driving approximately 35 mph, the abs, power steering, and brake warning indicators illuminated. Also, the windshield wipers and other components began to malfunction. The contact parked and turned off the vehicle, but it failed to restart. The contact replaced the battery, which caused the vehicle to operate appropriately for a short period of time before the warning indicators illuminated again. The contact checked under the hood and noticed smoke coming from the alternator. The contact stated the alternator and battery failed and needed to be replaced. The vehicle was repaired. The contact called cary autopark chrysler jeep (400 auto park blvd, cary, north carolina 27511, 888-923-9538) and was informed that the alternator and brakes failed. The dealer would not assist because the vin was not included in a recall. The manufacturer was not made aware of the failure. The approximate failure mileage was 47,800.
My 2014 jeep grand cherokee overland is slamming on breaks and blinks a red light saying brake with nothing on the road!this is the second camera/ collision detection system it has occurred on, dealership can't find anything wrong please help before this kills my family!i found that there was already a big investigation on this in 2016 but didn't involve a recall,i am worried for my safety. Jeep wants me to drive the car and track it with a device that records my driving patterns. I don't see how this is going to help them identify the issues with their fcw ( forward collision warning system) https://apnews.com/d60d7185ec0e4b53a666e32b77b8039athis article above describes exactly what i am having occur.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v391000 (electrical system) and 14v643000 (air bags, seat belts); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The forward collisin control was turned on. It started beeping when no one was near me at all from any side of vehicle. Then the brakes slammed like it was preventing a rear end collisin by my vehicle. My car slid to a stop at approximately 40 miles an hour. It scared the crap out of me and i have had that safety sensor option turned to off ever since this incident.
Applying brake car did not stop .car stopped 15 feet after applying brake.this is the second time this happened.
My daughter was parking her 2014 jeep grand cherokee outside of a retail store.as she slowed and pulled into a parking space, the jeep suddenly surged forward, jumping the curb, crossing a sidewalk, going through a small grass median, and into a different area of the parking lot.the police report, oklahoma city police department report, case number 15-redacted, accurately records the surge.the officers conclusion was driver error.through research i have found numerous similar complaints concerning 2014 jeep grand cherokees.i called the service manager for the jeep dealership where we purchased the vehicle.i told him about the accident and that when the jeep came in for repair, i wanted the accident data preserved.he told me the only data that he could obtain was jeeps proprietary information, which i could not have.a representative form my insurance company is adamant that we, as the owners of the jeep, have a right to any information captured by the jeeps systems.however, the insurance company had no way to obtain that information when they appraised the damage to the jeep.i need help in obtaining the data by someone outside of jeep who can access it, or help to compel jeep to provide me with the information, hence this online submission.the website which contains other complaints about 2014 jeep grand cherokees ishttp://www.carcomplaints.com/jeep/grand_cherokee/2014/engine/vehicle_speed_control-2.shtml. 2014 jeep grand cherokee vehicle speed control problems | page 2the website concern jeep grand cherokees or all years having trouble when the tires/brakes get wet is jumpin' jeeps are hard to tie down
The contact owns a 2014 jeep grand cherokee. The contact's vehicle was included in nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system: wiring). The contact notified the dealer once in person and three times over the phone and was informed that the parts were not available. The dealer further stated that they were waiting on the manufacturer to supply them with parts to repair the vehicles. The vehicle was not repaired and the manufacturer was notified. The contact had not experienced a failure.
The contact owned a 2014 jeep grand cherokee. While driving 25 mph, the brake pedal was depressed and failed to respond. As a result, the contact crashed into another vehicle. The air bags deployed. The contact sustained a fractured wrist, which required medical attention. A police report was not filed. The vehicle was destroyed. The manufacturer was not notified of the failure. The failure mileage was 18.
The contact owns a 2014 jeep grand cherokee. The contact stated that while in park, the vehicle rolled down a hill independently. The vehicle was taken to the dealer for diagnostic test but there was no repair or diagnosis. The contact stated that the failure recurred multiple times. Also, the contact mentioned that prior to the brake failure the four wheel drive also failed which caused the vehicle to slide. The contact stated that the dealer was unable to provide a diagnosis. The manufacturer was notified of the failure. The approximate failure mileage was 15,000.
Tl- the contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign id number: 14v145000 (service brakes), 14v391000 (electrical) and stated that the part was not available. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact did not experience a failure.
My car is equipped with a forward collision warning that will signal you when you are too close to a vehicle and automatically engages the brake if a collision is imminent.the car has 3 times now signaled and engaged the brakes when there were no vehicles near me.the first two times this happened i was driving on the freeway going approximately 65 mph with no cars in my visible sight and the signal alarmed and then the car braked on it's own.this again happened yesterday 6/29/15 while i was turning left through an intersection with a green arrow and the vehicle braked while i was accelerating.a car behind me had to hit their brakes and swerve to avoid rear ending me.each time i bring the vehicle to the dealership they tell me that they can't fix a problem that they can't replicate.
The contact owns a 2014 jeep grand cherokee.the contact received notification for nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) and stated that the part was unavailable.the dealer was uncertain of when the part would become available to service the vehicle under the recall.the manufacturer was notified of the issue and stated that they were only distributing two parts per shipment.the contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. While driving 55 mph and attempting to engage the brakes, the brakes failed to stop the vehicle. The vehicle was previously repaired per nhtsa campaign number: 14v154000 (service brakes, hydraulic). The vehicle was taken to the dealer where it was diagnosed that the brake booster failed and needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 42,000.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 17v572000 (service brakes, service brakes, hydraulic) and 17v435000 (electrical system). The contact received the interim recall notice several months ago. The dealer (anchorage chrysler dodge jeep ram center, 2601 e 5th ave, anchorage, ak 99501, (907) 276-1331) was unable to verify when the remedy and parts would be supplied from the manufacturer. They estimated mid april of 2018. The interim recall notice did not give a specific date for when the remedy and repair part would become available. The manufacturer was contacted. The contact was not experiencing a failure. Parts distribution disconnect. Vin tool confirms parts not available.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact stated received notification of nhtsa campaign number: 17v572000 (service brakes). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (sherman dodge chrysler jeep ram, 7601 skokie blvd, skokie, il 60077, (866) 650-8000) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The vin was unknown. The contact had not experienced a failure. Vin tool confirms parts not available.
My 2014 jeep grand cherokee,shut down while i was driving in the issaquah fall city road . Steering wheels locked and brakes failed and everything shut down.i barely made it to the walgreens parking lot where the vehicle completely died to the point where even the keys wouldn't work . I barely made it alive . I am glad i didn't crash into anyone . I had to tow the vehicle later in the day to the dealership . They asked me to drop it off at their garage . Today they got back to me saying , there was an open recall on the vehicle and that caused the alternator to fail and shut down everything. They said because it's an open recall they would fix it themselves as it's covered under some warranty . But they also told me that there is an issue with some oil pressure sensor and the awd system is stuck in awd and they will have to fix it and have me a parts and labor charge of 2000 usd which i have to bear . Is this normal practice . I don't know how the awd system suddenly got into this state . If it's a result of the alternator issue caused by the open recall , wouldn't they manufacturer/dealer haveto bear it .. Thanks !!
I had a recall on my brake booster..which have been close to three months ago.each time i get the answer __your name is still on the list.i don't know what the hold-up is , but if its a hazard to me or my family i need it fix...
The contact owns a 2014 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The driver pulled the automobile into a driveway on a downhill slope. The driver shut the vehicle off using the push button start/stop. The driver returned to the vehicle 10 minutes later, with a passenger in the front seat. The driver started the vehicle (foot on brake as required) using push button start/stop. The driver engaged the transmission into reverse using the shifting lever (with foot still on brake as is required by the brake transmission shift interlock (btsi) system). When engaged in reverse, the engine revved to a high level, and the car traveled in reverse up the hill (driveway), through the street, and into a ditch. Side and front airbags deployed. Driver believes they never took foot off the brake, and the braking was not sufficient to overcome torque of the engine/transmission. Vehicle damage includes air bag deployment, cabin roof liner detachment, three bent wheels, minor damage to muffler, minor body damage. Dealer checked electronics/instrument recordings and noted nothing unusual appearing, and had no knowledge of similar problems.
The contact owns a 2014 jeep grand cherokee. The contact stated that he received a notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). The dealer was contacted who made the contact aware that there was only a limited amount of parts being made available to repair the defect. The manufacturer was made aware of the prolonged wait time. The vehicle was not repaired. The vehicle had not exhibited the failure.
Hi--regarding brake booster recall on jeep grand cherokee...one day after receiving recall from chrysler--dealer advises parts are not available and will notify when they are.it appears manufacturer is "going thru the motions" to satisfy nhtsa....and reduce possibility of litigation.some incentive needs to added to the process i.e manufacturer is not motivated currently to expedite the process...especially for something that is an expense to them.thus, in this case,the vehicle owner is "forced" to drive a vehicle in which the brakes may not function in rainy weather. Thats just great!!
I left my place of work and when i went to use my brakes they didn't fully work. I barely got stopped in time to avoid oncoming traffic. Thesputtered as i pressed the brake down. I got it looked at and they changed the brake booster. All was well after that. The picture attached is was i bought to fix my car.
The contact owns a 2014 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and nhtsa campaign number: 14v391000 (electrical system). The parts needed to repair the vehicle were unavailable. The dealer was unable to provide a specific date as to when the parts would become available. The manufacturer was notified. The contact had not experienced a failure.
Received safety recall for brake booster (p14/nhtsa 14v-154).tried to schedule appointment with dealership for safety recall service and was told that next available appointment is not until september 2014. As per safety recall notice: "if your dealer fails or is unable to remedy this defect without charge and within a reasonable time, you may submit a written complaint...or go to http://www.safercar.gov..." is there any way possible to resolve this safety recall sooner? the dealership mentioned that they have to wait for the parts needed for the safety recall and it will take months.
The contact owns a 2014 jeep grand cherokee. The contact was included in nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic). The contact expressed that three months was an unreasonable amount of time for the repairs. The contact stated that she does not think that chrysler was not putting safety first. The contact wanted to know when parts would be available. The manufacturer was made aware of the failure. The contact has not experienced a failure.
Chrysler has been forced to issue a recall notice on the brake booster of our 2014 jeep grand cherokee.this recall has been in the news for about six months.we finally get an official recall from chrysler and call our dealer for repairs.the service department of our dealer tells us that there are no parts to repair or replace the brake booster, and they don't know when they will get the parts.chrysler's recall notice states that our brakes may fail due to this issue.it is unreasonable that chrysler' sends recall notices without having the parts available to fix the issues.our car is approximately one year old, and we have had numerous recalls.
The contact owns a 2014 jeep grand cherokee. The contact received recall notifications for nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system). The parts needed to repair the vehicle were unavailable. The dealer did not provide a specific date for when the parts would become available. The manufacturer was notified. The contact had not experienced a failure.
Received a recall notice p14 / nhtsa 14v-154when arrived at dealer was told unable to repair due to chrysler had dealer return repair parts? told to try calling in aug. 2014.
The contact owns a 2014 jeep grand cherokee.the contact received notification for nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic). The contact stated that the part was not available for the recall repair and had been waiting approximately five months to have the vehicle repaired. The manufacturer was made aware of the issue.
I was driving approximately 40 mph on w. Maple rd in troy, mi in the middle of the afternoon on february 18, 2015.there was minimal traffic on the road and no one in front of me in my lane or the lane next to me.suddenly, my dash lit up to brake and the car started braking on it's own.it happened so quickly that i wasn't even sure what it was.it happened again about a mile down the road.again the system applied the brakes and the warning word brake flashed on my dashboard when there was nothing near me.it happened quickly and then the car went back to normal without me doing or changing anything in the car.i brought it to the suburban chrysler dodge jeep ramdealership in troy and they said they were not able to recreate.no codes were activated in the computer and there were no service bulletins about it so there was nothing they could do.. . i took the car home and the same thing happened again to me five days later driving at approximately the same speed.this time the dealership kept the car longer, drove it 119 miles, used the miller tool kit to align the camera and still found nothing wrong.the following week, it happened again and i returned to the dealership.this time they replaced the front sensor and bubble aligned.the only thing that the dealership found was that on one of the test drives they couldn't get the acc system to work at all and still no reports showed up on the computer.the next test drive all systems were working, again no report on the computer of the change.the dealership still could not duplicate the problem but they thought that they fixed it.. In may, it happened again. It occurred while i was merging onto the expressway traveling at 63mph. I returned the car to the same dealership and again it was returned to me without being able to diagnose or fix the problem.. .updated 07/21/15
Received notification of safety recallp14/nhtsa 14v-154 in may, 2014.called the dealer.they put the vehicle on list and promised to call when they received parts.multiple calls to dealer have yielded no results.i am told repeatedly that i am onlist and they will call when the parts come in.received 2nd recall notice for same recall: p14/nhtsa 14v-154 august 12, 2014.again i called the dealer with no results.i am continually told i am on list and they will be in touch.
After coming to a complete stop the vehicle lunges forward. This is an intermittent issue, but appears to happen more frequently after the vehicle has been sitting for a period of time. Additionally the vehicle transmission is always trying to find a different gear (i describe this as fishing for a gear) up shifting when you want to slow down or just the opposite down shifting when you want to speed up.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000, 14v643000, 14v391000 (service brakes, service brakes, hydraulic), (air bags, seat belts), and (electrical system); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact stated that nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) exceeded a reasonable amount of time for the recall repair. The dealer stated that the part was unavailable for the repair. The manufacturer was made aware of the issue. The vehicle was not repaired. The contact did not experience a failure.
Brake booster in vehicle is prone to fail. Failure of brake booster component leads to total failure of the whole braking system. This can lead to unexpected accidents. My vehicle has been experiencing a squeak coming from the brake pedal when pressure is applied to the brakes. Brought it in to the dealership and they told me that the brake booster needs replacing. They told me that failure to replace part can lead to major safety issues.
The car was rolled away from the drive way whenpark at nightfew times already .
The contact owns a 2014 jeep grand cherokee.the contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic).the dealer stated that they only received one part per week for repairs; therefore, the repair would not be performed for several weeks.the contact was placed on a waiting list.the vin was unavailable.the contact had not experienced a failure.
I have not been able to resolve a safety recall on my 2014 jeep grand cherokee.i made an appointment a week in advance for a 2-hour repair (as stated in the nhtsa notice) and, since the vehicle was in the dealer, to check on another issue i noticed on the abnormal behavior of the air suspension.however,5 days later i am still without my means of transportation.amazingly, i have been calling since last saturday and have not been able to talk to the service manager or my service tech.the tech specialist do not replay to my messages.the only person that discusses the status of my vehicle is the service department receptionist, which today stated that the vehicle is still under "evaluation". I have since requested the receptionist to only focus the repair on the safety recall.i have repeated several times to just handle the safety recall.however, my vehicle has not been repaired.i don't believe it was nhtsa's intention to be without my means of transportation for a week.the safety recall notice talks about hours and maybe a little more, but 5 days is totally different story. I would appreciate any help or guidance you can provide to get my car back.i am even willing to just coordinate with another dealer to get the recall work performed at another time.i can't be without my vehicle anymore.i talk to chrysler and they stated that the only one that can help me is the dealer, but they are not responsive.please help.the dealer information is as follows:flagship dealerbayamon, pr787-620-5876 or 787-620-5877my contact information is:[xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
When i apply the brakes the front end shakes pretty badly. I also have an issue when i excellerate moderately the vehicle seems to take off leaving me feeling out of control and having to take my foot off the gas and watching the rpm hit 6000. I have also had issues with the transmission and a total of 5 recalls. I have had time in court trying to fight it using the lemon law but lost because of not having an attorney and a transmission specialist i couldn't afford either. I notice my problems at 1900 miles but i lost because they said i used it for commercial use which i don't because i don't have it registered as a commercial vehicle i just drive a lot for work at the time. This vehicle has caused me loads of stress since i bought it and feel very unsafe driving my kids around. Any help you can give me would be greatly appreciated i'm at my wits end. I bought my jeep early in 2013 so i feel its one of the first jeep off the assembly line with lots of issues. Thanks
The contact owns a 2014 jeep grand cherokee. The contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, hydraulic). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The vin was not available.
I was driving approx 30mph on a surface street and attempted to brake as a moved into a left turn lane. The brakes did not respond to touch and my foot nearly went to the floor. The jeep decelerated to almost a stop until i briefly reaccelerated to approx 5mph (because i was stunned and thought there was no way that the brakes had failed on a brand new vehicle) and attempted to brake again but my foot nearly went to the floor again without a brake response. The power brakes were definitely not working, and the braking power with my foot nearly to the floor was incredibly unresponsive. I coasted into a parking lot, hit the roadside assistance button in my jeep, and the vehicle was towed to the nearest dealership for repair. Even the tow driver noted how unresponsive the brakes were as he loaded the vehicle on the truck. The service advisor at the dealership called a few hours later to tell me that this incident happened because the jeep's "master cylinder failed" and that "the parts are on national backorder" and "the parts are being built." he said my jeep is the first 2014 that this has happened to and advised that i would be in the loaner rental car for a minimum of one week while they await the parts to repair the jeep.
I was driving on the highway in rush hour traffic when the car suddenly accelerated and side swiped a school bus.the car went out of control and was unable to be stopped, crashing into a concrete media on the left side of the highway before spinning across three lanes of traffic and crashing into the concrete barrier on the right side of the highway and finally stopping.the car was totaled - the entire frame was twisted, all four tires were destroyed, the bumper was hanging off.there was severe damage to the entire car - not one corner or area of the car was not dented, dinged or scraped.none of the air bags deployed (despite the violent nature of the crash).i walked away from the accident but had a herniated disc in my back and an injury to the rotator cuff in my right arm and missed a significant amount of time from work while recovering.
The contact owns a 2014 jeep grand cherokee. While driving up an incline at approximately 30 mph, the vehicle suddenly accelerated to about 77 mph. The contact depressed the brake pedal numerous times, but the vehicle continued to accelerate. The code service electronic throttle was displayed. The dealer was unable to duplicate the failure. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 850...updated 11/03/14 updated 7/9/2015
Can't start the engine. All the electronic s in the car start blinking and on monitor shows that i didn't press a startengine bottom. But i did. I don't know what to do .it happens already tree times today.
The contact owns a 2014 jeep grand cherokee. While driving approximately 60 mph, the warning indicators illuminated and the brakes engaged independently. The failure recurred multiple times. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 19,000. The vin was not available.updated 7/29/15
Local dealership has no remedy or parts from manufacturer on recall # p14/nhtsa 14v-154was told on june 3, 2014 to check back in a month or so!
Driving on bridge,preparing to turn right on the i 15highway in barstowall lights flashing on info panel . Jeep began topower surge up and down windshield wiper came on radio went off, power steering became hard to control no brakes, came to rolling stop at chevron gas lot lenwood road . Jeep did not restart . Dead ! very scary and dangerous situation. Could have had a serious accident with a commercial truck. Truck honked at me because i cut him off trying to get to a safe stoping location. My wife was with me and she believed we were going to die she said. I'm go inn to get rid of this jeep. I no longer feel safe driving this vehicle.. My wife just read on the internet there are 12 recalls on the 2014 jeep grand cherokee.
The contact owns a 2014 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 14v154000(service brakes, service brakes, hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.the contact had not experienced a failure. ..updated 01-28/15
The contact owns a 2014 grand cherokee. The contact received a notification for nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic) and nhtsa campaign id number: 14v391000 (electrical system). However, the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Every indicator on my dash was on and my speedometer didn't work. Brought it into [xxx] where the problem was not fixed. It was in the shop again 2 weeks later for the same issue and also to service the abs system. Today my check engine light is on and the car is shifting hard and hesitating, clunking as it switches gears.information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
To whom it may concern took my 2014 jeep grand cherokee in for recall work on the cluster panel and brakes. When i got it back the brakes you had to press halfway to the floor to stop the vehicle and also has a small vibration as soon as you step on them. I brought this to the dealerships attention and he said he needed to order a brake booster and it may take awhile. He said he has a backlog of orders that are over a month and a half old. I'm concerned about driving this vehicle as it is today because of the brake issue. That's why i'm writing you today to see if you can give me any assistance in getting this matter resolved.thank you,
At approximately 12:50pm, while driving in sport mode, going up a hill, i was accelerating normally at a reasonable pace after making a right-hand turn.the acceleration pedal around 30 mph disengaged from my foot and floored itself, and continued accelerating. Despite pushing on the break pedal repeatedly.i could not initially un-stick the accelerator pedal using my foot.the engine made some noise and a warning with a red light appeared on the instrument panel:"service electronic throttle".because the breaks were not working i engaged the gear shift to turn to the vehicle from s/sport mode back to d/drive mode.i pressed the break pedal again and again, still nothing.the jeep reached above 72-77 mph+ on that street highway. I was well beyond concerned for my own safety but for the safety of the intersection in which i was about to approach.finally, i wedged my shoe in between the floor and the accelerator pedal (which was difficult b/c it would not budge), the pedal finally released, but there was still no immediate reaction from the engine until 1-2 complete seconds later.i could have been seriously injured, seriously hurt others, or died.
The contact owns a 2014 jeep grand cherokee. The contact received notification for nhtsa campaign recall number: 14v154000 (service brakes and service brakes, hydraulic) and stated that the parts were not available. The dealer did not give a specific date when the parts would be available. The manufacturer was also notifiedand could not provide an estimated date for when the recall repair would be performed. There were no failures at this time.
We have had 4 incidents of unintended braking (pe15-021) from the collision control system.extreme autonomous braking when nothing was in the way.additionally, we had one case of unintended acceleration in low speed (less than 10 mph) stop & go commuter traffic resulting in a rear end crash with damage to our jeep and the vehicle in front of us and the next vehicle in front of them (3 vehicles total).jeep accelerated hard on its own without pressing the gas pedal.
The contact owns a 2014 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes); however, the parts needed to remedy the failure were not available. After contacting the dealer, the technician verified that the parts were not available and the estimated timeframe to receive the parts would be more than two years. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was not made aware of the issue. The contact did not experience a failure.
I received a manufacture recall letter, when i contacted the dealership to schedule the appointment, the jeep dealership told me they had not heard of any recall and had no repair parts for the brakes. He then suggested i try back in three weeks and see if they hear anything by that time, but he added, with all the phone calls he's had today, he did not know if the company had enough parts to cover all the vehicles.what am i suppose to do with my vehicle? i attempted to contact the number for the jeep recall listed on the recall letter, but all i get is a recording stating all lines are busy.
On 12/23/2020 at 6:00am i was driving on long point road when the vehicle completely shutdown - all electrical, engine, lights, breaks, etc. I was driving at approx. 30mph heading towards a round-about when everything shutdown. The loss of power resulted in not being able to slow down. Luckily there weren't any cars in the round-about when i entered. However, it was a rather tight round-about and was not able to make the turn and i went over the curb and drove straight through the middle of the round-about.. The car restarted after about 3 seconds and the check engine light came on. Once the car restarted, acceleration was extremely limited. I continued to proceeded down long point road until i could pull off. About 1-2 minutes after the first power failure, another power failure/complete shut down occurred. The second power shutdown lasted about 5-7 seconds and turned back on. I immediately pulled off and shut the car off and let it sit for several minutes. When i restarted it, the check engine light was on, but went off after several hours.it's worth noting, i just received the ecodeisel software updated (i think v7). This update was performed on 12/21/20
The contact owns a 2014 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, hydraulic); however, the part needed for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The vin was unavailable. The contact had not experienced a failure.
1. When adaptive cruise control is set and vehicle has to adjust speed, there is a static noise coming from under the steering column. 2. When adaptive cruise control is set, vehicle will accelerate when approaching vehicles instead of slowing down. 3. Vehicle brakes on it's own and displays "brake" in display when more than 3 car lengths away. This happened with and without vehicle adaptive cruise control set. As a side note, chrysler/jeep has not been responding to our dealer to rectify these problems.
The contact owns a 2014 jeep grand cherokee. The contact stated that nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) had exceeded a reasonable amount of time for repair. The dealer and the manufacturer were both made aware of the delay. The dealer stated the parts would not be available until july. The vehicle was not repaired. The contact had not experienced a failure.
Recall 14v-154 issued 05/16/2014.the dealer says chrysler is allocating repair parts based on the number that the dealer replaces the previous week.the dealer states that we are 137 on their list of vehicles yet to be serviced.according to the mopar owners site, parts are available for this recall.my complaint is as follows: 1.the delay in proving the required part(s) is unacceptable. 2. The nhtsa seems to have no oversight or reporting out of the implementation of recalls. The absence of progress reporting creates a false impression that an issue has been addressed.3.chrysler is remiss in informing owners that parts are available when such is untrue, unless chrysler defines available as meaning some parts have been made.
The contact owns a 2014 jeep grand cherokee. While driving 10 mph, the brake pedal was depressed, but the vehicle failed to respond.the vehicle slid and crashed into the passenger side corner panel of a 2009 chevrolet truck. There were no injuries. The air bags did not deploy. There were no warning indicators illuminated. A police report was filed. The vehicle was taken to an independent mechanic where it was diagnosed that the brakes, sensor, and alternator needed to be replaced. The repairs were completed. The local dealer was not contacted. The manufacturer was notified and opened case number: 33977852. The manufacturer stated that they would not repair the vehicle because it was taken to an independent mechanic. The failure mileage was approximately 39,000. The vin was not available.
The contact owns a 2014 jeep grand cherokee. The contact stated that nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) had exceeded the reasonable amount of time for repair. The dealer stated that there was waiting list and that the manufacturer was only sending 1 repair kit per week. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced that failure. Updated 08/27/14*lj updated 09/16/2014
The contact owns a 2014 jeep grand cherokee. While driving at 25 mph, the vehicle suddenly braked witout the brake pedal being depressed. The brake warning indicator flashed prior to the failure. The failure recurred several times. The dealer was unable to locate a failure. The vehicle was not repaired. The manufacturer was made aware of the issue. The vin and failure mileage were unknown.updated 8/21/15
2014 jeep grand cherokee. The brake booster was found to be in need of replacement. Recall # 14v154000.*mwthe consumer stated it has been four months, since the vehicle was inspected. The consumer was informed, the recall parts were recalled.
The contact owns a 2014 jeep grand cherokee. While driving approximately 55 mph, the brake booster failed. The contact stated that the brake pedal became stiff when depressed and the vehicle nearly failed to stop in heavy traffic. Afterwards, the contact heard a hissing noise inside the vehicle. Westbury jeep chrysler dodge ram (111 bond street, westbury, new york 11590, (516) 336-4788) was made aware of the failure and diagnosed that the power brake booster was faulty. The vehicle was repaired by removal and replacement of the power brake booster. The manufacturer was made aware of the failure and stated that there was no recall on the vehicle. In addition, the manufacturer stated that there was no warranty coverage on the vehicle. The failure mileage was 67,481. *dtupdated 10/3/18
The contact owns a 2014 jeep grand cherokee. The contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received a notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). However, the part needed was unavailable to perform the repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Vehicle experiences random illumination of multiple instrument cluster warning lights, loss of cluster illumination, loss of speed display, and loss of abs and esc system functions. Sometimes vehicle shifts into 3rd gear, and does not respond to shift commands. This occurs randomly, sometimes right after start-up, sometimes after a few minutes of driving.
My lights outside/inside go black/no lights with no warning. Other cars flash their lights at me and all i can do is turn on overhead light, and drive very slow. Also my brakes won't work, this happened three times. I'm scared to drive at any time after dark. My car was in shop for 37 days because they could not get parts to fix/after accident.
Driving through the eisenhower tunnel the brake warning system activated. The brakes did not engage. I have had this jeep for over a year and have driven through this tunnel over 80 times and now whenever driving through the tunnel this brake warning will flash. This has occurred approximately 16 times now. This warning is now going off on the open interstate and secondary roads. The adaptive cruise control stops workings after 15-20 minutes. This has been into two different dealers, only to tell me the lens was dirty. Within 20 minutes after leaving the dealer (who cleaned the sensor) the system stops working and says to clean the sensor. No snow or water was driven through prior to the message being displayed.
Vehicle completely shuts off while driving! while driving on a highway and down a mountain, also when driving on a local street after it had been in dealership for repairs. Is currently again at dealer service and they have said it needs a new computer. This a very frightening and dangerous experience
I filed case # 10854550 on 4/9/16 following an active braking system malfunction where my vehicle braked on its own with no vehicles or other obstacles in my path on 3/31/16. Ifiled case #10948159 following an incident on 1/9/17 where the collision warning system went off and the active breaking feature engaged, despite no risk of collision. Further, the active breaking feature was turned off in my vehicle settings. The dealership service department has reported to me that nothing is wrong with my vehicle, following an inspection. But yet again, on january 31, 2017, my collision warning system went off and the active breaking feature engaged, despite no risk of collision. The feature has remained disabled per my vehicle settings. In this instance i was driving in stop and go traffic with my cousin and my almost 19 month old son in the car. Out of nowhere, the systems listed above engaged. I really do not know what to do. I feel at risk, and worse, i feel i am endangering my child by driving in my car. Short of selling it and passing this risk on to someone else, i am at a loss in terms of what can be done.
The vehicle went in for 4 recalls that i was never notified of, other than a flier from autonation saying i have 4 open recalls.i contacted and schedule this immediately upon receipt.they were looking at the brake booster recall and found the master cylinder to be shot.i've driven lots of cars for over a million miles and never had a master cylinder go before.this is alarming that at 45k miles this is shot.this part must be defective.in addition, this appears to be a common occurence with 193 such complaints on carcomplaints.com.i've talked to fiat chrysler and they are refusing to assist with this.i am certain they are correct in identifying the issue as i have noticed some break deterioration recently.just because there wasn't an accident installing faulty brake master cylinders on vehicles is a highly dangerous proposition.
I currently own a 2014 jeep grand cherokee and have had a significant number of issues with the vehicle with zero help from the manufacturer that include items regarding my lights shutting of during night driving, my engine shutting down 3 times while pulling onto a major highway as well as my brakes malfunctioning while driving on a major interstate. I had had other issues but as the manufacturer has been uncooperative and i am stuck with an unsafe vehicle with a child on the way i would like to make sure i file a complaint in as many places as i can before i simply look to get rid of this vehicle. All issues occured while the vehicle was in motion and all have occurred while on the highway during the first year of ownership but as the service center never documented my items properly i was stuck with a lemon as i put 50k miles on in the first year due to my commute to my employer from milford, nh to burlington, ma before moving back to ma where i purchased the vehicle. The most recent issue was my brake booster which leaks water into it and freezes during cold weather and my vehicle has been sitting around since feb as the dealership will not cover it as they claim to have already replaced the recalled item so i am in the middle of a dispute over that now as well. Any help you can provide would be greatly appreciated.
I received a notice from chrysler regarding their recall p-16 involving the corrosion of the brake booster housing.in late june i contacted the dealership where i purchased my vehicle and was advised that chrysler was only providing between 1 and 5 repair kits per week and that there were 30 vehicles ahead of mine to be repaired.i contacted the dealer today (sept 3rd) and questioned when i could bring my vehicle in and was told a date could not be given due to a lack of parts from chrysler.i then contacted chrysler and was given the same information, due to the millions of vehicles involved their supplier could only provide a limited number of parts each week to fix this recall.clearly chrysler has issued the recall to use in their defense in future law suits but are dragging their corporate feet delivering the required replacement parts.
I purchased a new 2014 jeep grand cherokee srt last year and have had many issues, this has to do with the automatic braking system. I was in the far left turn lane of a two lane left turn stoplight.stoplight turns green for left turn lanes to proceed to highway entrance ramp, as i am turning left my car automatically slams into a full brake and stops in middle of turn lane.the car was out of my control as the brake peddle was fully pressed to the floor without me touching the brake.my vehicle does have the automatic brake system, which was activated this day.the car behind me slammed on their brakes since my vehicle came to a complete stop in the middle of making a left turn.we did not get rear ended thankfully.there was a car to the right of my vehicle also making a left turn, at no point did this vehicle come near my vehicle nor crossed lanes.my vehicle came to a complete stop for no reason and when i went to press on the gas pedal, it continued to stay in a full brake, it took about a minute to get my vehicle to start accelerating again.after this incident i turned off the automatic brake system.to be driving a vehicle and then out of nowhere the car takes control of itself is very scary and not safe.
Since purchasing this vehicle in april of 2013 there have been six safety related recalls on the vehicle.the first two were quickly fixed.since then, and over the last year we had accumulated an additional four recalls.each comes with a warning from chrysler that this is an "important safety recall notice."the recalls are as follows;sun visor wiringoccupant restraint control modulebrake boosteralternatorwe have made at least four trips into auto nation chrysler dodge jeep in at 120 116th ave ne bellevue, wa 98004 to try and get these items fixed.each time we are told the parts are not available and they have no estimate as to when the parts may be available.they have been pretty dismissive and do not seem to give the impression that they understand this is their responsibility to correct.
Driver's side front outer cv joint boot slipped due to an improperly-installed boot clamp and the grease from the joint migrated to the brake splash guard, suspension components, and inside of the wheel on that side. No grease apparent on the brake rotor at this time, however the dealer, grapevine dodge chrysler jeep, in grapevine, tx, has instructed me to drive the vehicle to them for service in a few days. Any grease on the brake rotor could cause a brake failure on that side (leading to loss of control) and would require some parts to be replaced. I understand that this is a common problem with jeep grand cherokees manufactured in march and april of 2014, however the dealer's service advisor whom i spoke with appears to be unaware of the trend and largely ignorant of the danger that it presents.
Recall on jeep alternator and brake booster water shield. My complaint is the length of time in getting the parts. The alternator went out and it has been sitting at the dealership for 11 days now and parts are still not released from chrysler. They will not give me a rental. What is a person to do? except pay 800$ and then fight chrysler to get my money back.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes , service brakes, hydraulic) and 14v391000 (electrical system) however, the part needed to complete the repairs was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs to be performed. The manufacturer was made aware of the delay. The contact had not experienced failure.
Two days after purchasing my brand new jeep, i noticed a grease all over the inside of the front passenger side wheel.the other three wheels were normal.upon closer inspection, i could see that the cv boot had come apart and grease was leaking out of it and onto the wheel, axle, shocks and every other component surrounding the leak.i am specifically concerned that the grease could get on the brake discs, causing for difficulty stopping the vehicle.i took it to the nearest dealer where it was confirmed that the part was defective and i would need a new axle.the part unfortunately is backordered with no estimation as to when it will be available because this problem is a common one and there are new jeep grand cherokee and dodge durango owners all over the country who need this very same part for the same issue.there are likely thousands of people driving these vehicles with no idea that their front axles are malfunctioning and it is only a matter of time before it causes an accident that could leave someone seriously injured.
The contact owns a 2014 jeep grand cherokee. While driving approximately 20 mph, the brakes failed when the brake pedal was depressed. The contact took the vehicle to the dealer where it was diagnosed that the brake booster failed and the brake booster and brake fluid needed to be replaced. The dealer informed the contact that the failure was related to nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 59,800.
Vehicle equipped with forward collision warning (fcw) has inadvertently applied the brakes, slowing the vehicle down, with no vehicle or obstruction ahead. This has occurred multiple times and more frequently sounds the i-brake alert with no vehicle or obstructions ahead. The risk potential to lose control or be rear ended is high. This has occurred while driving at 30mph on a street and 60mph while on a highway. The jeep dealer has been unable to determine any causes or fixes throughout the last year. The safe noted 12/2/19 is the last time the braking has occurred but has been occurring since 2018.
The contact owns a 2014 jeep grand cherokee. The contact received a notification for nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic) and stated that the parts were not available. The dealer was unable to provide a specific date when the parts would become available. The manufacturer was also contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact had not experienced a failure. Updated 8/28/14 updated 09/17/2014
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, hydraulic), 14v391000 (electrical system) and 14v643000 (air bags, seat belts); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The vehicle hasbeen giving me trouble with lots ofnecessities like air conditioning shutting off and fronts light turn off on their own.on friday, september 6th 2013, i was driving to the dealership to get things fixed but while i was on my way there driving, the steering wheel just locked and the vehicle wont respond and it was running, it switched to neutro then park on its own and steering wheel locked and brakes are heavy! miraculously and thanks god, i was not injured and the vehicle not damaged! i was in big shock and stress! i have never experienced something like that, it nearly could have been killed me or hit something or somebody or causing damage! i went to the dealership and spoke to one of the service center manager and explained what happened, they tested the vehicle and it the manager told me, this vehicle has lots of issues need to be fixed! i told them, this vehicle nearly got me killed or injured or some damage could have been happened! they gave me a cheap rental car and refer me to talk directly to the company produced the vehicle! i called on friday and they gave me a case number and told me your case will be assigned to a manager whom will contact you! i have trying since then to get a hold of anybody to help! but seems nobody seems to be taking this seriously! and i would just wonder, what if you are in the vehicle with kids or somebody of your family members or friends! would you guys take it seriously if something bad could have been happened to me or others!? i am really scared to drive this vehicle ! its a very serious matter, i just think about it and say: what if something bad happen to me or a damage has been done to others!? i am very stressed and depressed about it, and most importantly scared to drive this vehicle ortrusting that car dealership! i can't drive this vehicle after this experience and i need help!
Several times i have put my vehicle in park and it has started rolling back. Once it was in park, the driver exited the vehicle, and after a minute the vehicle began rolling. Yes it was in park as indicated on the dashboard. I hadn't put the parking break on as i had just stopped the vehicle and wasn't planning on staying parked. We were in my driveway with a very slight incline. All times (4 so far) i had to put my foot on the break to stop the vehicle. Once my daughter was in the car and jumped over to save her life by putting her foot on the break as it would've went over the side of a hill. With a quick search it appears several other people have experienced the same with brand new 2014 jeep grand cherokee
I received a recall notice on my 2014 jeep grand cherokee stating the brake booster on my car may prematurely corrode and instructed to me to report to my local dealership as soon as possible. I made the appointment the day after receiving the letter in the mail, however when i showed up to the appointment the dealership informed that they were instructed by jeep to not inspect any cars until the parts came in. I asked when that would be and he was unsure, and said could be "more than a month" when i asked is this car safe to drive, he told me "just press harder down on the brakes". I was shocked to hear this when in the letter it says they are "sincerely concerned about your safety", yet something as crucial as the brakes could malfunction and cause a crash. As someone that commutes daily on busy i-95, this is extremely unsettling to me, and i am hesitant to continue driving, especially when the dealership informs me to call back in a month to find an update.
The contact owns a 2014 jeep grand cherokee. The contact received a notification for nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) and stated that the part was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Brakes failed at stop light, car rolled forward, hitting the car in front of me. Going less than 5 mph.
The front rotors and the rear rotors turned black while operating the vehicle under normal highway driving conditions.the front and rear brakes pads are not worn where they required replacement.the rotors appear to be defective.i saved the rotors forinspection if you so desire to inspect them.having been a automotive technichian in the past and a mechanic on nyc taxi cabs i have never witnesses this kind of wear and tear on a rotor.having had fleets of police vehicles i have never seen a rotor wear like this either.even police vehicles having been in pursuits have not worn out like this.
Last night, i was driving at normal speed down the road and person ahead of me braked gradually to make a turn.i began to softly brake.i had a generous amount of space between me and the car ahead of me - at least 5-6 car lengths.the forward collision warning system activated and slammed on the brakes, causing the car behind me to nearly rear-end me.the system should not have activated as there was no reasonable threat of collision.this is not the first time this has happened and i understand the nhtsa is investigating this system so i decided to file a complaint in order to assist the investigation.the system works well when it needs to but it has false positives often.it is somewhat terrifying when your car just decides to slam on the brakes with no cause and there is a legitimate cause for concern when it does.other drivers behind me may be unprepared to stop and could cause a crash.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v391000 (electrical system), 14v634000 (electrical system), and 14v643000 (air bags, seat belts). The parts were unavailable to perform the repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Ma 09/03/15 updated 12/10/15
On august 4, 2017 after starting my jeep and driving away from parking space i had no brakes at all when trying to stop - fortunately i wasn't going more than 25 mph when i noticed the problem - i was able to coast into a curb and stop. There was no prior warning and no warning lights and the brakes seemed ok the night before when i parked the car. I had to have the car towed to a dealer where they charged me $718.54 to install a new power brake booster which they said was no longer under warranty. The jeep had 42834 miles at the time. If this had happened on i-25 which is where i was heading i would not have been able to stop at all.
Adaptive cruise control and collision avoidance did not work properly, and resulted in a collision. I was driving on a highway, relying on the adaptive cruise control and the automatic braking, a feature of collision avoidance. There was a slow down in traffic, and although the system slowed down and applied brake, it did so too late to stop car. As i got too close, i applied steady pressure on the brake, but i still hit the car in front of me, who then hit the car in front of them. No significant damage to either of the other cars, and mine has minor cosmetic damage, and the adaptive cruise control is now not working properly.could have been significantly worse. Makes me really question the potential for self-driving cars.
The vehicle rolled down the driveway when it was in park and the ignition was off. It did not slide, it rolled. I immediately drove it back up the driveway, put it in park, set the parking brake, and turned off the ignition. I excited the vehicle, and about 2 minutes later it did the same thing. Please note: the jeep had already received the software update for the april 2016 recall involving the gear shifter/rollaways (see ea1600). I believe this is a different issue because the ignition was off when the rollaways occurred.
I got a recall notice on june 2, 2014 for a possible brake booster issue.i called southern maine motors (where i purchased the jeep band new) on june 2, 2014, june 20, 2014 and july 15, 2014 and all of those times i called they say they did not have the parts in.so i called the nhtsa the first part of july, 2014 and complained and they sent me a follow-up letter - this has still not been taken care of.on july 15, 2014 i was placed on the waiting list and they said they would call me when the parts came in.this is unacceptable, i have had nothing but recall after recall on this brand new vehicle.i called ann arbor, mi office and they stated that there were infact parts sent to southern maine motors and i still have yet to be in to get this fixed, now winter is coming.what is wrong with chrysler?you would think that if you are going to recall your product, they would have the parts in to take care of us.i want this resolved asap.
There are 3 recalls on our vehicle, the 1st one 5/14, we called our dealer to have fixed, they said they didn't have parts, still doesn't have them 9 months later, another one 8/14 for a sun visor lamp wiring, and another one for an occupant restraint control module.
I was driving and stopped at the stop sign and when i accelerated after making the stop and took a left turn on g street located on kirtland air force base my car accelerated and i lost control and when i applied the brakes nothing happened and my car proceeded to hit a parked vehicle and still the brakes did not stop the car and the only reason the car stopped was because i hit some reinforced steel cables holdingsomething up. Four other vehicles were damages as a result of my brakes failing.
Driving approx. 20 mph in city traffic, car in front stopped suddenly.i tried to apply brakes and the auto-braking system also flashed on dashboard to "brake!" but when i tried to, the brakes were not as responsive as usual.i applied tremendous pressure on the brake pedal (so much so that my foot still hurts over a week later) and the brakes did not react as they typically do, so i hit the car in front of me.
Forward collision warning (fcw) occasionally comes on without reason in city traffic,interstates, and country roads (no traffic or obstructions nearby) and at various speeds causing a "brake" warning signal and sometimes, not always, actually causing the vehicle to brake. Related to the fcw problem is a warning signal that frequently appears that indicates the adaptive cruise control/fcw are unavailable. Vehicle has been in shop numerous times and except for one time that the dealership found a part missing, the dealership continues to indicate they cannot duplicate the problem. The problem remains on-going and has not been resolved. The date of occurance below is the most recent event with the "brake" warning.
2014 jeep grand cherokee auto brakes for no reason, it sensed a stopped vehicle in the left turning lane and slammed on the brakes twice, i was in the left lane going 35 miles per hour; this has happened in the past also. I did report this to the manufacturer about six months ago via email, i saved the emails and their response. I could have been rear ended by a vehicle behind me because of this problem, literally once it starts i have no control over what the vehicle does, there is no way to stop the jeep from braking. I shudder to think if it happened on a freeway. I was traveling on a straight road going 35 miles per hour in the left lane.on the evening of 8/22/2016 i was driving in the dark and my automatic high beams malfunctioned several times.they used to work perfectly now they stay on and blind oncoming drivers and the drivers ahead of me, they also fail to come one when i am in the dark and there are no other cars; both incidents of high beam malfunction happened on a country road and on the freeway last night. This problem started immediately after i had the electronic shifter updated at the dealer and some other software updates that were due but i don't know what they did, i just know they were software related and part of a recall.said vehicle is going back to the dealer for several hours of work on the software for both the high beams an the braking system on thursday, august 25, 2016.
Car braking system activated automatically on its own on multiple occasions, anti-collision warning system is not turned on. Latest incident occurred on december 26, 2015, driving 45 mph on a highway with no traffic or obstacles around the word "brake" appeared on dashboard in red and brakes were suddenly engaged. Incident before was driving 60 mph on the interstate and the brakes engaged again with the word "brake"flashing on dash again anti collision system was not on.
The jeep randomly won't start and brake pedal is firm this stranded me 6 times and dealer can't figure out because nothing displays and then it works i have heard sensors and brake boosters but neither are on recalls
The contact owns a 2014 grand jeep cherokee. The contact stated that while driving at 55 mph, the vehicle shifted into neutral. The contact pulled the vehicle off of the roadway but was unable to restart the vehicle. The battery terminal was disconnected and reconnected before the contact was able to restart the vehicle. Additionally, the vehicle failed to exceed 30 mph while driving. The contact stated that the vehicle was previously taken to garden city jeep chrysler dodge ram 283 n franklin st, hempstead, ny 11550 (516) 336-4712, due to the traction control warning light being illuminated. The contact stated that on several occasions the brakes activated independently with the vehicle pulling to the right. The contact refused to pay for a diagnostic test to be performed. The vehicle was not repaired. The manufacturer was not contacted or informed of the failure. The failure mileage was 84,000.
I am trying to let someone know that i am having trouble getting a safety recall fixed. I have received two different safety recall notices in the mail. One in may and another in september. Have contacted dealership and they advised on the first recall i would be put on a waiting list. On the second recall i have not been able to even speak with anyone as i get an answering service and the dealership has not returned my calls. Do not know what i should do at this time.
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle accelerated while the brake pedal was depressed. As a result, the contact rear ended another vehicle. The air bags failed to deploy. There were no injuries and a police report was not filed. The vehicle was towed to the dealer. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 32,000. Updated 04/05/17*lj
The contact owns a 2014 jeep grand cherokee. The contact received notification for nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic). The contact stated that the vehicle was taken to a dealer and was informed that the recall part was unavailable. The dealer informed that one part was being received per week. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
I was on the i-94 entrance/exit ramp between fullerton avenue and western avenue.just before western ave:the left lane is intended for vehicles entering i-94 northbound, the right lane is intended for vehicles that are proceeding to western ave.when the even occurred, there was a line of vehicles stopped in the left lane due to traffic congestion on i-94. I was traveling in the right lane and had no cars directly in front of me.as i began to pass the long line of vehicles that werewaiting to enter on to i-94 on my left, the automatic braking system began to chime and braking began for no reason.i quickly reached down, disabled the abs function, glanced in my rear-view mirror and saw that i had come dangerously close to being rear-ended by another vehicle.after a few weeks, i re-enabled the feature thinking that the event was a fluke.i re-enabled it, but had a handful of instances where the brakes would be applied in seemingly inappropriate situations - mostly all of them in dense city driving. The vehicle now has 10k miles on it. I have yet to take it in for service on this or the multitude of factory recalls. Possibly related, there have been numerous occasions where the parking sensor chimes have gone off while the vehicle was moving -or- in gear, but stopped at a stoplight.i often leave the feature disabled until i get ready to park.
I was involved in a serious accident on 9/20/2017 while driving my 2014jeep grand cherokee. I was driving slowly out of a fast food parking lot andapproached the exit intending to turn right onto the road. I saw therewas oncoming traffic, and applied my brakes to stop and wait for thetraffic to pass. I'm positive that i had my foot on the brake, butinstead of stopping, my car surged forward into the road and into the path of a semi truck. The brakes weren't working. I started to reach for the emergency brake, but i had already hit the semi- truck by then. The first impact happened on the front driver's side of my car, then the car spun around and the second impact hit the rear driver's side of my car, the car continued to spin around and stoppedwhen it hit a utility pole next to the entrance/exit of the fast foodrestaurant. Fortunately no one was injured or killed. I am 100% certain that some kind of malfunction happened with my car. I know i had my foot on the brake. I've had several recalls on this jeep for repairs andsoftware updates, and i believe at least a couple of them were related to the transmission. After the accident, i searched the nhtsa website, and i found several other reports of the 2014 jeep grand cherokee surging forward when the brakes are applied.there are also many other complaints of this model grand cherokee having many problems with the transmission, power train, and brake systems.i have already submitted a complaint to jeep about the accident.
The contact owns a 2014 jeep grand cherokee. The contact received recall notifications for nhtsa campaign numbers: 14v391000 (visibility) and 14v154000 (service brakes, service brakes, hydraulic). The contact stated that the parts needed to repair the vehicle were unavailable. The dealer did not provide a specific date for when the parts would become available. The manufacturer was notified. The vin was not available. The contact had not experienced a failure. Updated 10/22/14
Recall p/14/nhtsa 14v-154 - brake booster, called immediately after receiving notification (06/05/2014).told parts not available, only receiving about 5 per week.placed on list.as of 09/11/2014, still on list as parts not available in sufficient quantities.recall p36/nhtsa 14v-391 - sun visor wiring, same as other recall, parts not available.why are recalls issued if there are no parts available?jeep is putting owners at risk by not having parts available.
I was traveling 35mph on the on ramp to a major highway when the automatic braking system turned itself on. There was no obstruction in front of me and the system was turned off. The car started beeping and the car skidded to a complete stop in the middle of the on ramp on it's own, there was no way i could control the vehicle. The incident almost resulted in a collision. This is the second time this has happened.
The collision avoidance system activates and slams on the brakes without cause while traveling forward which is startling and dangerous because i have been nearly rear ended by another driver for braking without cause.when parking the gear selector feels like it is in park it is actually in reverse or neutral.brakes squeak and were wearing groves into rotors when vehicle was brand new.also the front bumper has never fit correctly as well as the fender moldings peeling off.very sad for a $55,000 vehicle.
The contact owns a 2014 jeep grand cherokee. The contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). However, the part needed was unavailable to perform the repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
While traveling perfectly fine for 2 hours on an expressway, our vehicle became completely uncontrollable as the road became slightly slippery and we decreased our speed to around 45 mph. The steering wheel began shaking, the vehicle felt like it was driving itself, shimmying left and right uncontrollably. We could not correct the vehicle from slightly fishtailing even after removing pressure from accelerator and reducing speed to 5-10 mph and driving on the shoulder where there was more traction. We were totally unable to control the vehicle. We switched the select-terrain knob to "snow" to see if that helped, but it continued to be virtually uncontrollable. We were afraid to completely stop the vehicle due to all other traffic flying past us going normal speeds. The vehicle miraculously made it to a gas station right off the highway and was towed to the nearest jeep dealer. The service department took it out for two different drives and could not replicate the problem. They hooked it up to their computer diagnostic system and could find no error codes. We also inquired if it was part of the p64 recall regarding the electronic control stability and were told no even though it seems similar to the problem that the recall addresses.this was the most terrifying experience we have ever had in a vehicle.if there had been any vehicles in our immediate vicinity at the onset of the issue, we would have been in a horrific accident. Two other similar, but less intense scenarios had happened before this one, both including the same feeling of being out of control, once on a rainy road service, and the other on an intermittently slippery road. Because this seems to be an intermittent problem and one that is a huge safety concern, we refuse to drive this vehicle on the road again.
The vehicle randomly activates the forward collision avoidance system. Sometimes it engages the brakes, sometimes it just flashes the brake warning on the dashboard. We have had several close calls where we were almost rear ended due to the sudden unexpected hard application of the brakes. At no time during these events were there any obstacles, vehicles or other objects anywhere near the front of the car!!! i am not sure if the system is still functioning if it is actually needed. Jeep for their part has been completely unhelpful, it has taken over a month to get the part after several attempts to diagnose the problem unsuccessfully. They refused to even give me a rental car until the other day, saying it wasn't really a big deal nor undriveable.
The contact owns a 2014 jeep cherokee. The contact received a notification for recall nhtsa campaign id number: 14v643000 (air bags, seat belts), nhtsa campaign id number: 14634000 (electrical system), nhtsa campaign id number: 14v391000 (electrical system), and nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic). However, the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.mailed out 01/13/15*lj updated 02/02/15*ljupdated 02/19/15
The contact owns a 2014 jeep grand cherokee. The contact stated that the brakes failed while was driving 65 mph, the contact crashed. The vehicle was taken to the dealer for inspection where the contact was informed that the brakes seemed to have been operating normally. In addition, the contact was advised that nhtsa campaign number: 13v483000 (electrical system , electronic stability control , service brakes, hydraulic) had possibly been previously addressed. The approximate failure mileage was 2700.updated 01/14/14*ljconsumers handwriting is illegible. Updated 01/16/14
2014 jeep grand cherokee. The brake booster was found to be in need of replacement. Recall # 14v154000.*mwthe consumer stated it has been four months, since the vehicle was inspected. The consumer was informed, the recall parts were recalled.
The contact owns a 2014 jeep grand cherokee. The contact stated that nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) had exceeded a reasonable amount of time for repair. The dealer and the manufacturer were both made aware of the delay. The dealer stated the parts would not be available until july. The vehicle was not repaired. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle became involved in a crash with a deer. The vehicle was destroyed and a police report was filed. There were no injuries. The contact had received notification of nhtsa campaign id number: 14v154000 (service brakes , service brakes, hydraulic) and stated that the brake failure that was described in the recall was the failure that she experienced, which she believed was the cause of the crash. The vehicle was not inspected to determine the cause of the failure. The failure mileage was unknown.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was not made aware of the issue. The contact did not experience a failure.
2014 jeep grand cherokee. Consumer writes in regards to vehicle repairs. *tgwthe dealer informed the consumer, the part was not available, to perform the recall.the consumer stated there was a thumping noise coming the gas tank. The part had to be ordered.
The contact owns a 2014 jeep grand cherokee. The contact received recall notifications for nhtsa campaign numbers: 14v391000 (visibility) and 14v154000 (service brakes, service brakes, hydraulic). The contact stated that the parts needed to repair the vehicle were unavailable. The dealer did not provide a specific date for when the parts would become available. The manufacturer was notified. The vin was not available. The contact had not experienced a failure. Updated 10/22/14
The contact owns a 2014 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 14v154000(service brakes, service brakes, hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.the contact had not experienced a failure. ..updated 01-28/15
The contact owns a 2014 jeep grand cherokee. The contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, hydraulic); however, the part needed for the repair was unavailable. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received a recall notification ofnhtsa campaign id number 14v154000 (service brakes , service brakes, hydraulic) and stated that the part needed was unable to perform the repair. The dealer informed that the remedy part would not be available until july of 2014. The manufacturer was not notified of the problem. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received a notification for nhtsa campaign numbers: 14v391000 (electrical system) and 14v154000 (service brakes, service brakes, hydraulic). However, the parts needed for both recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs to be performed. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 01/22/15. Status updated 03/25/15.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number 14v154000 (service brakes, hydraulic) however, the part was unavailable. The manufacturer was made aware of the problem. The contact had not experienced a failure.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v643000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact was concerned that the air bag would deploy in his face. The vehicle burned oil continuously and there was blue fumes coming from the rear of the vehicle. In addition, the horn sounded and the hood latch failed. The dealer repaired the vehicle. The brake master cylinder protective plate was repaired under nhtsa campaign notification p67. The fuel door mechanism was fractured and the dealer repaired the vehicle. The dip stick was not replaced. A grinder was marked for a new factory dip stick. The contact also stated that the dealer placed too much oil in the vehicle. When the vehicle was new with less than 200 miles, the instrument cluster failed and the contact could not see how fast the vehicle was driving. The vehicle was taken to the dealer who diagnosed a short circuit in the sun visor wiring. The vehicle was repaired. The contact also stated that the locks unlocked on their own. When the button was pushed on the key fob to open the rear tailgate, it would not respond. The manufacturer was not notified. The approximate failure mileage was 11,351.
2014 jeep grand cherokee.consumer writes in regards to vehicle braking problems.the consumer stated water entered the brake booster, which caused it to freeze and reduced braking performance. Chrysler stated there was corrosion problem with the brake booster, caused by a small amount exposed, uncoated surface at the crimp joints, that allowed water to enter the booster and freeze.chrysler stated if water did not enter the booster, there could still be a loss of vacuum that would require the driver to push harder than normal to slow down the vehicle. A fix for the problem was to use a shield to keep water from getting into the unit. Updated 06/11/14
While driving lost power steering. Vehicle was in a parking lotwhen this occurred.
Power steering leakage on pump seal.
Two days after purchasing my brand new jeep, i noticed a grease all over the inside of the front passenger side wheel.the other three wheels were normal.upon closer inspection, i could see that the cv boot had come apart and grease was leaking out of it and onto the wheel, axle, shocks and every other component surrounding the leak.i am specifically concerned that the grease could get on the brake discs, causing for difficulty stopping the vehicle.i took it to the nearest dealer where it was confirmed that the part was defective and i would need a new axle.the part unfortunately is backordered with no estimation as to when it will be available because this problem is a common one and there are new jeep grand cherokee and dodge durango owners all over the country who need this very same part for the same issue.there are likely thousands of people driving these vehicles with no idea that their front axles are malfunctioning and it is only a matter of time before it causes an accident that could leave someone seriously injured.
The contact owns a 2014 jeep grand cherokee. The contact stated while driving 40 mph, the vehicle loss power steering functionality, causing the steering wheel to become difficult to turn. The contact stated no warning light was illuminated. The vehicle was not taken to a dealer. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 80,000.
The 2014 grand cherokee summit, was serviced on 7/30/15. I had the tires rotated and an oil change. The next day, i got on the freeway and proceeded to do 65mph when the front end and or the steering wheel started shaking violently. I am getting the tires balanced/serviced on 8/19/15 to see if that will fix the problem.
Vehicle engine light came on - rear windshield wiper started even though switch was off, power steering failed and engine shutoff while driving on city street, horn beeping intermittently whether driving or not. Several messages displayed for about 2 seconds -ecm lost communication and other msgs i couldn't get because they only flashed on the screen.keyfob battery low even though i just put in a new battery.
Inspected front wheels noticing grease on the inside of rims.upon further inspection, found defective cv joint boots causing grease to be spread all over inside of both front wheels.
When i apply the brakes the front end shakes pretty badly. I also have an issue when i excellerate moderately the vehicle seems to take off leaving me feeling out of control and having to take my foot off the gas and watching the rpm hit 6000. I have also had issues with the transmission and a total of 5 recalls. I have had time in court trying to fight it using the lemon law but lost because of not having an attorney and a transmission specialist i couldn't afford either. I notice my problems at 1900 miles but i lost because they said i used it for commercial use which i don't because i don't have it registered as a commercial vehicle i just drive a lot for work at the time. This vehicle has caused me loads of stress since i bought it and feel very unsafe driving my kids around. Any help you can give me would be greatly appreciated i'm at my wits end. I bought my jeep early in 2013 so i feel its one of the first jeep off the assembly line with lots of issues. Thanks
My 2014 jeep grand cherokee ecodiesel shudders/vibrates intermittently at highway speeds. Evidently, this is a common problem in this particular model, and so much so that it now has a name, "fish bites".at least one technical service bulletin and possibly even more (many have similar symptoms) have acknowledged the drivetrain as the source and have attempted to resolve it with software flashes. After numerous visits to the dealer to correct the issue, the "fish bites" are still happening, and are getting increasingly worse. Unfortunately, after the last visit and being told it had been resolved, i had to find out that the attempted fix did not work while on a tight two-lane road. The occurrence nearly caused the vehicle to lose control at high speed. Prospective buyers of this model should recognize that it may be unsafe, as this unresolved issue was clearly a hazard to myself and to the vehicles in close proximity.
Last evening, while parking the vehicle on the street in front of a hotel, the steering locked and could not be turned at all.the car was at a 45 degree angle to the curb, about 2 feet from the curb,there were no obstructions.although moving at very slow speed, i had to brake abruptly and after assesing the situation,put the transmission in park, shut the engine off and restart the vehicle where it immediatley freed up the steering and i was able to park it. This morning the steering seemed fine and i drove it home.calling the dealer first thing tomorrow (today is sunday).
For the second time in 2 weeks the power steering assist steering failed while driving the vehicle. The instrument cluster gives a "power steering warning" and all hydraulic assistance fails. Within a few minutes of this happening, the engine also gets hot. I live n the texas hill country. This failure results a large increase in steering effort on the localhilly and curved roads and the ability to take evasive maneuvers if some of the many local wild animals cross the road in front of me. It also affects the ability to maneuver in traffic until the vehicle is brought to a stop. The problem is intermittent and the dealer has not been able to diagnose the problem due to it's intermittent nature. So far, this vehicle has had air suspension failures, power steering failures, and " due not shift transmission" failures and has become a safety issue for me and other drivers around me. I use this vehicle for work related travel throughout multiple states so it gets driven often.
Happy wednesday:issue 11427346thats my issue too. This is occurring with my vehicle with many others.i found out today power steering fluid ran out and was empty but no leak is detected. It is the steering rack where the fluid is going so it is undetected which can cause gears to lock up and crash since owners do not detect a leak and do not know where it is going.i got an oil change and they told me it was almost empty buy inches and to get parked asap until it was filed and that there is an issue.miracle dodge/jeep in gallatin, tnsaid there must be an issue when we went to buy the power steering fluid at a dealership since the jeep only takes mopar hydraulic fluid at 22.00 a quart.they are aware there is some issue if the fluid is empty but no leak detected by me or anyone else looking for one.this is a issue with crash potential.it could have killed me if i ran out 100% and my gears locked up. My time is spent taking my cancer stricken mother to the drs office and had ii not got an oil change?i would never know and my gears would have locked up.many have reported.why is this not a recall since the steering rack being replaced is a $2000.00 cost to fix. I have 68, 500 miles on my jeep 2014 gc limited with low miles?. This is unheard of.first, the faulty engine oil sensor $450.00 to fix, then the faulty seat belt clip breaking which was covered by you all and fixed..now?the power steering rack eating up the power steering fluid and leaking onto brake boots which mine look rusted so that would explain that but unseen by the driver?help me and others who have reported this since 2020. Make it a recall asap.nobody has $2000 to $3000 to fix faulty issues with these jeeps.please help!. My stress levels are at an all time high from this newest issues with my jeep.i am not sure how much more i can handle with these faulty issues. I feel like we all need to do a class action lawsuit.thank goodness for my oil change.
Vehicle has 107,000 and was told there is a pin hole leak in the rack and pinion causing a loss of power steering fluid. After looking on the jeep forums this seems to be a common issue with the generation jeep.
Failure in drivers side cv joint. Grease splattered everywhere. Upon investigation, this is a common issue that jeep will not address proactively. I asked service to replace both halves as one side failure is a sure sign that they both will go. They refused insisting again that the other one was fine. That's what they told me before i took delivery - they were both fine. Now, i'll have to go through this process twice - on a truck that is 9 days old.
Steering rack and pinion failure due to leaking fluid. Dealer will not cover cost. This shouldn't happen to a 2014 jeep grand cherokee with only 62k.please investigate and place a recall for this design error.very dangerous for all drivers and conditions.i am afraid to drive this car now.i am currently driving another car.
While in motion, on my way work, my 2014 grand cherokee summit with 3.0 l turbo diesel engine, 220 amp alternator and 49000 miles experienced a loss of power steering, battery light came on, voltmeter showed no charging of battery. My electronic indicator system stated the vehicle went into battery saver mode with a loss of abs, heating and ventilation, air suspension system, all safety enhancements such as park sense, no electronic transmission system changes and check engine light came on. There was a recall on gasoline engine 2014 grand cherokees along with others (chrysler recall t36) and i have seen another complaint similar to mine sharing the same engine on this sight. I do believe this is was caused by catastrophic alternator failure. A new battery was installed and the battery light is still on and still in battery saver mode( an indicator also of no charging) and volmeter indicates no charging. I will be replacing the alternator tomorrow.
From driveway put car in reverse could not turn steering wheel. Felt like power steering unit out. Second time from parking lot same issue. Past 3 weeks has happened daily.while driving unable to make turns safely.big issue!
Traveling at reduced speeds on interstate, after passing an accident (wet conditions/rain), i found the car starting to lose traction with the road.i live in southern california with potentially troubled roadways, however this was interstate 15 in san diego, and within separated carpool lanes. As i continued on cautiously at roughly 60mph due to conditions and unsure of the first occurrence, i felt the car slip, and slide, the rear end starting to drift toward edge of lane, i removed my foot from gas and allowed car to regain traction.was forced to crawl at roughly 45mph to feel safe again.a native of oregon where rain is a routine part of life, this occurrence falls beyond the realm of expected performance.the grand cherokee is one of the heaviest cars on the road, making this issue perplexing.at the time of occurrence southern california was experiencing moderate rain throughout the month dispelling much credit for oil accumulation on the roadways, as is usually indicated.when i came to think about the issue i remembered a few weeks prior on a wet roadway (not raining) as i accelerated from a red light my rear tires spun, and i had to release the gas to regain traction as well.the reason i am reporting is i brought this scary incident up to a friend who also owned a newer grand cherokee (2013), and was appalled to hear of similar occurrences. This has greatly diminished my trust in the vehicle. My own steps were to upgrade tires which are falken ziex s/tz05 side 285/40r22xl 110h, to yokohama of the same size, and report to dealer.however i am skeptical this would be a fix, as the falken tread (just 4,000miles into use) looks more than capable of dispersing water.with infrequent rain, it may be quite some time before conditions repeat themselves, and i would feel uncomfortable getting up to (again 60mph) moderate speeds.
The contact owns a 2014 jeep grand cherokee. While driving, the steering wheel jerked inadvertently. The contact heard a screeching noise coming from the wheels and the wheels began to adjust inadvertently. Also, the windshield wipers and the blinkers malfunctioned. The traction control activated and the steering wheel started to turn without warning. The contact stated that the check engine and traction control warning indicators illuminated. The vehicle was taken to pollard jeep (located at 5075 east pearl pkwy, boulder, co 80301, (303) 447-8187) where it was diagnosed that the steering column control module needed to be replaced. The vehicle was not repaired. The contact referenced nhtsa campaign number: 14v636000 (electronic stability control). The manufacturer was not notified of the failure. The approximate failure mileage was 55,000.
While accelerating onto curve of freeway entrance ramp, felt a slight jerk or pop on the steering wheel then lost all control of steering wheel. Steering wheel did not control car, so i veered straight off ramp and into grass/plant area. I did take a video showing how the steering wheel was spinning freely around in circles. Very fortunate this did not occur 30 seconds later when i would have been on the freeway and losing control of steering. I had the car towed to the dealership and after inspection, was told that the lower steering column shaft broke loose from upper shaft, causing steering wheel to spin freely. When shaft broke loose it also caused damage to the clockspring. The car was repaired by the dealership, however based on the seriousness of this defect and potentially fatal results, wanted to make sure this was communicated as the car is only 14 months old with only 18,200 miles on it....updated 01/23/15 ...... Updated 06/30/15 updated 9/18/2017 ...video available
The power steering fluid has dropped in my reservoir and has been dropping ever since i have owned this car. It has been topped off by the dealer on 3 occasions since i have owned this car. It has dropped to a level half way between the minimum and maximum marks on the reservoir mostly recently in less than 2000 miles.i have brought it to the attention of the dealer on five different occasions since i have owned this car(2.5 yrs) and all they say is they cannot find any leaks.the power steering system is a closed, pressurized system that should not leak at all.chrysler jeep has basically ignored my concerns, declined to look further into this problem and has closed my case on this matter.i have been told by a local auto service center that this is an on going problem with this engine(3.6l v-6 pentastar) in all chrysler autos as they regularly need to top off the power steering fluid in all these cars.the car was stationary when the power steering fluid was checked and the fluid at normal operating temperature.
I've been to the local dealership with the notice that was sent me from chrysler and have been their at least twice in the last four months, and have been told that i'm on a waiting list.i would think if this was a safety concern this should be repaired immediately.not sure where to go here.
I was driving down the street at about 35 mph when the battery icon flashed on. The air conditioner and the radio cutoff following the display of the battery icon. A few seconds later the power steering went out along with a loss of power. A message displayed on the dashboard telling me to pull over immediately along with a service trans brake message and a few others that i can't recall. I tried to get to a safe location but the vehicle shifted into park and completely turned off when i was going less than 5 mph. Causing the vehicle to be stranded in the middle of the road with traffic trying to get by. I slowed down because there were vehicles in front of me making turns. This is the third time this has happened. Towed vehicle to dealership and they said the alternator burned up. The battery is damaged as well. This sounds similar to the two recalls named "alternator may fail resulting in engine stall". Notified the dealership and jeep customer care about this and they informed me that they can fix this recall because my vinis not part of the recall. Vehicle is out of warranty so they say the repairs will come out of my pocket. After the first time this happened about a year ago i refuse to drive the vehicle on the highway because of the sudden shutoff and loss of steering. I feel this could cause an accident and i refuse to take that risk.
When i drove the car at around 60 mph the steering wheel shakes side to side aggressively. The dealership changed two drive shafts and checked the balance of the tires. After all that it still shakes the dealership said it just how the jeep rides no car or truck i've drove ever did that. I think its a safety defect in the steering at high speeds and all i drive is expressway driving. A new vehicle shouldn'tdrive like this.
The transmission would disengage when driving in the mountains causing sever deceleration almost killed me in traffic. The suspensions front and rear are absolutely horrendous. Suspensions makes loud screeching noises. Rear suspension is almost non existent. Rear suspension bounces sideways or rolls more sideways while driving over bumps on highway. Steering is loose. And electrion control issues as well
The vehicle hasbeen giving me trouble with lots ofnecessities like air conditioning shutting off and fronts light turn off on their own.on friday, september 6th 2013, i was driving to the dealership to get things fixed but while i was on my way there driving, the steering wheel just locked and the vehicle wont respond and it was running, it switched to neutro then park on its own and steering wheel locked and brakes are heavy! miraculously and thanks god, i was not injured and the vehicle not damaged! i was in big shock and stress! i have never experienced something like that, it nearly could have been killed me or hit something or somebody or causing damage! i went to the dealership and spoke to one of the service center manager and explained what happened, they tested the vehicle and it the manager told me, this vehicle has lots of issues need to be fixed! i told them, this vehicle nearly got me killed or injured or some damage could have been happened! they gave me a cheap rental car and refer me to talk directly to the company produced the vehicle! i called on friday and they gave me a case number and told me your case will be assigned to a manager whom will contact you! i have trying since then to get a hold of anybody to help! but seems nobody seems to be taking this seriously! and i would just wonder, what if you are in the vehicle with kids or somebody of your family members or friends! would you guys take it seriously if something bad could have been happened to me or others!? i am really scared to drive this vehicle ! its a very serious matter, i just think about it and say: what if something bad happen to me or a damage has been done to others!? i am very stressed and depressed about it, and most importantly scared to drive this vehicle ortrusting that car dealership! i can't drive this vehicle after this experience and i need help!
Vehicle recently purchased as certified pre-owned, bumper to bumper warranty, 28k miles: after driving vehicle less than 100 miles discovered the following defects: radiator leakspower steeringrack leaksloose object rolling back in forth inside driver's door panelvehicle being serviced by dealer under warranty, however i needed to pay for a rental for 1 week.
I was driving on roadway at about 40-45 mph. I tried to turn into wawa parking lot. When turning into parking lot, noticed steering was very difficult. I stopped in parking lot but couldnt turn into parking space. Truck drives but is nearly impossible to steer under slow driving(under 40 miles per hour). Once going over 40 mph, truck is a little easier to steer but not anywhere near how it was prior to steering failure.
Cv boots are not properly secured resulting in the exposure of cv shaft to the elements and loss of grease. Notified rick hendrick jeep in charleston, sc. The part is on backorder and was instructed to continue to drive the vehicle until replacement shaft arrived.
The contact owns a 2014 jeep grand cherokee. While driving at an unknown speed, the steering lost power without warning. The vehicle was taken to an independent mechanic who diagnosed that the electric power steering pump needed to be replaced. The vehicle was in the process of being towed to zeigler chrysler dodge jeep ram (847-565-2442, located at 208 w golf rd, schaumburg, il 60195) for diagnostic testing. The manufacturer was made aware of the failure and provided case number: 68248550. The vehicle was not repaired. The failure mileage was approximately 82,000.
At what point does someone step in and say enough is enough.in1 1/2 years my vehicle has been in 12 times.besides the 7 recalls, there has also been issues with the gas cover broke, leather seat issues, power steering, shocks, brake boot and rear camera.if that isn't bad enough, many times they issue a recall and don't even have the parts available. The lemon laws are so dealer and manufacture friendly that it is very difficult to qualify.each time i go to the dealer it is 120 miles round trip.someone needs to step in and reimburse the consumers for this expensive mistake that jeep made in manufacturing these vehicles which has been passed on to the consumer who thought we were getting a reliable product.
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle began to reverse independently while the engine was on. There was no occupant in the vehicle. The vehicle traveled across the street and crashed into a mailbox, then proceeded to roll up an inclined driveway while still in reverse. The contact attempted to enter the vehicle but the vehicle then moved forward and knocked the contact to the ground, driving over her legs. The vehicle eventually stopped and crashed into a fence. The contact sustained leg injuries that required medical attention. The vehicle was towed to an independent mechanic where the body damages were repaired but the failure was not determined. The failure was recurring. The failure mileage was approximately 35,000. Updated 04/08/16*lj
The cv boot on both front wheels has come off, spreading axle grease all over the brakes and other parts of the axle. The dealer service dept noted that jeep is having issues with these. He is ordering parts.
The contact owns a 2014 jeep grand cherokee. While driving approximately 30 mph, the steering wheel seized without warning. The vehicle was taken to a dealer where it was diagnosed that the power steering rack leaked and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
My jeep as the t36 alternator recall. My vehicle recently was affected by this recall and it's extremely dangerous. My enter vehicle powered off and that left me with no power steering or much control of the vehicle while traveling down the road.. When i was able to get to a safe location i found my alternator smoking heavy and my car was completely dead. I took the jeep to the dealership and the only current fix is to replace the alternator with the same faulty design that failed in the first place. This is extremely dangerous if this would have failed at a higher rate of speed or in any daily driving situation. I cannot believe chrysler is getting away with this.
When driving highway speeds steering and maintaining control very hard.computer keeps changing does not stay when set, has to be constantly reset.when parked and running, or over night on restart. When moving also seen things change once.
After driving vehicle for first week of purchase, while cleaning vehicle i noticed an incredible amount of grease on the inside of the front rims.looked under the vehicle the right drivers boot was split and the clamp was hanging around the axle.when i returned vehicle to dealer they looked at it and said it was safe to drive until they ordered the replacement parts which was on backorder.it has been two weeks since then and still no parts have come in.i am concerned about driving the vehicle because the grease is all over the disc brake pads and could cause and accident due to brake failure from the grease.
The dealer identified a steering leak. To fix the steering leak, they plan to replace the entire rack and pinion steering assembly. The failing system was caught before it affected steering the jeep.
I purchased a new 2014 grand cherokee limited, and have had vibration issues since i purchased. I have taken it back to the dealer 5 times, and now have a case open with chrysler to fix the issue. The steering wheel and seats shake at speeds from 70-80.
The contact owns a 2014 jeep grand cherokee. The contact stated while operating the vehicle, the power steering malfunctioned, and the steering wheel became difficult to turn in either direction. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The vin was not available. The approximate failure mileage was 80,000
I was driving down my neighborhood street when the stability control indicator starting chiming that the system was turned off.my windshield wipers then turned on automatically and would not shut off, the headlight indicator turned as well.when i arrived home i let the jeep sit for a little while until i restarted it.the same things happened except this time the abs brakes warning lighted up as well as the check engine light.
Brand new jeep grand cherokee (less than 1800 miles).discovered oil and grease in the inside of the front rims.took vehicle to dealership and was told that the cv joints on both of the front axles had failed.advised by dealership that it would not be too safe to drive because of possible freeze/seizure of the axles.turned vehicle in for warranty repair.found online (including this site) that this is common on new vehicles from 2014 production dates.vehicle is now scheduled to get replacement parts approximately on 5/30, but no guarantees.notified jeep (chrysler llc) of the issue and opened an internal complaint case.
When i was driving on a highway, and this has happened multiple times before but i never thought anything of it until it happens intermittently, i was driving on a highway and when i speed up and let go of the gas pedal, the vehicle continues to speed up afterwards putting my family in danger. Also, when i go to turn my vehicle, the steering locks up from time to time making it very difficult to turn the wheel and dangerous if on a busy road which could cause an accident.
Front cv boot clamp failure:noted grease on left front wheel, looked underneath to find axle grease splattered all over inside of the rim, brake caliper, and most front left axle components.clamp which holds the cv joint boot in place at the wheel was missing and cv boot was off, allowing grease to escape from cv joint. The same problem has been reported numerous times on this site, as well as on the jeep owner forums, and seems to affect 2014 jeep grand cherokees built between early march and mid-april. Many owners have reported both cv boot clamps failing (both front axles), at different times.at this point jeep has not issued any type of recall for the issue.the affected axle has been since replaced, after a 6 day wait for the part.
I drive my jeep forward as i make a right with the steering wheel the car start shaking the same thing happens when i try to park i move the steering wheel and start shaking and i also get a message service four wheel drive system the mechanic says this is the transfer case problem
My girlfriend was traveling 60 miles per hour down interstate 167 outside of puyallup, washington on monday, december 5, 2016. Winter had finally arrived with a light snow and icy roads. While driving down the freeway the dashboard illuminated and the speedometer stopped responding. We have a very important person in my life, a mom, and a step-mom, that is traveling at the rated speed limit in potentially icy conditions and we have lost all systems to include air suspension, airbag system, anti-lock braking system (abs) , electronic braking system (ebs), traction control.
Power steering failed, power steering unit cracked and leakingwas driving 55mph on us 40 nearing elkton.power steering became heavy, came to a stop at a red light. Turning into a shopping center for a autozone. At this point the vehicle was near impossible to drive.if there were and emergency maneuver to be made u definitely would not have made it and easily could have been involved in an accident...checked power steering reservoir was empty,looking at the power steering unit the bottom was soaked and below the power steering unit was soaked...purchased hydraulic fluid and was able to get the vehicle home.looking online i saw there were other complaints similar in description..filed i believe with the ntsb,i may be missing a letter...in either case chrysler/jeep is aware of this and i cant believe there has not been a recall on this... This is a dangerous safety hazard. I can provide a mechanic's description of damage...
On 9/12/14, while driving home from the grocery store, my power steering went out mid-turn. This is the 7th time my power steering has gone out. In previous incidents it would say "service power steering" as soon as i turned on the car then the light would go out after a period of few minutes to an hour and the driving would be fine. This is the power steering has gone out while driving. I have previously taken it to the dealership (orchard) a few months ago for this problem and was told there was nothing wrong and there were "no alerts in the system". This time i took pictures of the "service power steering" alerts. I hope that they will address this issue. In addition to this, my vehicle has had more than 5 safety recalls in the last year and 2 of them have not been addressed by (orchard) due to lack of parts. This is unacceptable!
I noticed grease coating inside of front wheel while washing car. Upon inspection, the cv boot appeared ajar and the assembly was exposed. Only 170 miles on the vehicle before failure of component.with a little research on jeep garage forum, many consumers are complaining, specifically with build dates around march 2014, which this car is presumed built around.unknown if second failure of passenger side cv boot is immanent..car is now in the dealer lot awaiting assembly component.
The contact owns a 2014 jeep grand cherokee. The contact stated that there was a random failure with the instrument cluster warning indicators flickering without warning. The radio and vent controls failed to work for heat and air conditioning, the heated seats had issues, and the steering wheel became extremely hot. The vehicle was taken to the dealer several times and they were not able to provide a remedy. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 14,000.
Steering rack failure due to leaking fluid.stationary.tire dealer said it is squiring fluid. Dealer will not cover cost.this shouldn't happen to a 2014 with only 90k
The contact owns a 2014 jeep grand cherokee. While driving 70 mph, the vehicle shut off, the steering wheel seized, and the power steering warning indicator failed to illuminate. The vehicle was towed to a dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 32,000.
Sudden loss of power steering fluid.reservoir empty and no warning indicator lights on.fluid all around bottom area of engine compartment around the power steering pump.
The power steering becomes ineffective particularly in colder weather.from what i have read online, power steering problems are very common with this year model.this started happening in 2017 to our vehicle.we have to stop the vehicle, move the wheel left & right a few times to get it to start working again.this happens when we are going from reverse, then switch gears to drive.this has happened on a city street, in our drive way, & when turning at a red light, it was very scary for my wife when it happened at the light.
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving 20 mph and attempting to make a left turn, she lost control of the vehicle. The contact crashed into multiple trees and rolled over. A police report was filed. The driver sustained a concussion and a possible back surgery. The vehicle was destroyed. The manufacturer was made aware of the failure. The failure and current mileage was 1,000.
My steering control module has a short circuit causing my electronic stability controllight to flash and my blinkers and windshield wipers not to work. I took it to my local mechanic and he said module need to be replaced and there is an open recall. Recall p64/ nhtsa 14v-636 - which applies to my model year and describes my problem exactly. I called the chrysler recall department and they are saying this recall does not apply to my vehicle and they will not fix it free of charge. I have two young children and the recall says this could cause a crash without warning. Asked to speak to a supervisory and "non was available." i am worried for the safety of my family and i cant pay $1000+ to fix this when this is a known problem. I have an appointment at my local jeep serivce dealer next week but i am worried they will not apply this recall, considering what chrysler corporate is saying.
2014 jeep grand cherokee has a rack and pinion leak after a few years of owning the vechicle new .rack and pinion now has to be replaced.
The way the steering wheel on the new jeep is designed, when you go to make a turn, items on your sleeves (zippers, buttons, or bracelets) can get wedged in between the pad that covers the horn area of the steering wheel and the wheel it self.once this happens, the object gets lodged into place and you cannot remove it, and you also cannot properly steer the vehicle.the only recourse is to come to a complete stop and work the item loose.luckily this has not happened while we were traveling at high speeds or it would have surely caused an accident.they say a picture is worth a 1000 words.i have photos to submit if it would demonstrate the issue more clearly.
The steering is looseand unstable. Every time you hit any bump the steering wiggles from left to right. Per jeep this is normal for the vehicle. The steering is constantly feeling as if it will lose control. The only way i can describe this is that the steering control is loose. It is unsafe, i've come to get used to the steering wheels jumpiness and the vehicles instability in the road.
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle was taken to the glendale chrysler jeep located at (10070 manchester rd, saint louis, mo 63122) for an inspection and it was determined that the power steering rackwas leaking fluid and eventually would need to be replaced. No warning indicators were illuminated. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 54,108.
Gear switches from drive to sport by itself while in motion frequently for last 8 weeks
Takata recall as i was driving on a street and was trying to turn, my steering wheel stopped working. It wouldn't turn at all so i had to pull over and call for help. I got it to a shop and the electric power steering pump went out.
Driver seatbelt does not retract to tighten on driver while driving or stationary. Serious safety issue! additionally, none of the controls on the right side of the steering wheel work ever; cruise control, park assist, lane departure warning, etc.
Dealer told me i have a slow power steering leak with rack and pinion steering.seems to be a common issue with this model and year vehicle that has potential safety impacts for potential fire, yet i don't show this as a recall affecting my vehicle.
Vehicle has an oscillating vibration at anytime with no reason.it happens at all different speeds and road conditions.
While vehicle was in motion on the highway the engine shut off.my wife was driving it with our 4 year old daughter in the backseat.at that time the vehicle lost power steering. She called me in a panic.i called the jeep dealer who came and towed the vehicle in to the service department.the same thing happenedwhile the jeep was in the shop at california superstores in valencia, ca. They called me several times to come and pick the car up because they could not figure out what happened, but that there was not a "fix" for it. Due to concerns for my familys safety i refused to pick the car up and called chrysler who told me not to pick the car up, that it was dangeous to drive it. The next weeki was again told to come and pick the car up, this time by both the dealer at california superstores, valencia, ca and by the corporate people at chrysler, and told there was no fix for the problem. The car just randomly shuts off while driving it. I opened a claim withchrysler corp. About the car stalling out but have not heard back about any fix or recall.the car is unsafe to drive and i am not receiving any help from the dealer or chrysler corp.i paid almost $38,000 for the car and do not even want to drive it or have my family in it due to the possibility that it could stall again (it has happened several times), the steering go out, and cause an accident harming us or other drivers on the roadways.
As you accelerate the diesel grand cherokee and it reaches 7th gear, the car starts shuddering as if the vehicle is about to "fall apart". This issue happens every time when in 7th and 8th gear.i've had to use the paddle shifters to maintain the vehicle in 6th gear to avoid such shaking in the highway. I've taken the vehicle to an empty road and accelerated to reproduce the issue and kept my foot in the petal and it eventually settles down after 8th gear. But if you remove foot from gas and let the car shift back to 6th when you re-accelerate the shuddering returns again. The entire car just shakes.jeep has been unable to find a solution to this and the vehicle is not even a year old yet.
Power steering failure: 2014 jeep grand cherokee2 weeks prior, we had our jeep in for an oil change and all fluid levels were checked. While on a road trip, an indicator light for "power steering service needed" came on suddenly just before i was about to get on the highway. I pulled over immediately at an autoparts store. We checked the power steering fluid reservoir and it was empty. We added power steering fluid but it would not bleed into the system. At that point, the power steering went out making it very difficult to steer at lower speeds. It seems unusual for the power steering to go out suddenly with very little warning.we took it to the shop and learned that the power steering gear box was leaking and had to be completely replaced. Additionally, the power steering module assembly failed at the same time and also had to be replaced (along with the power steering pump too since that is not sold separately even though it was in working order). All in all, we ended up paying close to $3,000 for replacing basically the entire the power steering system on a 4 year old vehicle. In my 30 years of driving, i have never had a newer car have such a big failure of a critical safety system and with very little warning. I was lucky that i was able to pull overand was not on the highway driving when it happened or we could have crashed.i did some online research and have seen multiple other steering system complaints (leakages and failures at very low mileages) from 2014 jeep grand cherokee owners. I believe the power steering gear box design is faulty for it to leak so suddenly and quickly. The repair person told me it should not leak and that it must have happened very suddenly. Please consider doing additional research into this issue and if warranted, issue a recall for 2014 jeep grand cherokees, to fix this problem. Please encourage fiat to fix the flaw.
My 2014 jeep grand cherokee,shut down while i was driving in the issaquah fall city road . Steering wheels locked and brakes failed and everything shut down.i barely made it to the walgreens parking lot where the vehicle completely died to the point where even the keys wouldn't work . I barely made it alive . I am glad i didn't crash into anyone . I had to tow the vehicle later in the day to the dealership . They asked me to drop it off at their garage . Today they got back to me saying , there was an open recall on the vehicle and that caused the alternator to fail and shut down everything. They said because it's an open recall they would fix it themselves as it's covered under some warranty . But they also told me that there is an issue with some oil pressure sensor and the awd system is stuck in awd and they will have to fix it and have me a parts and labor charge of 2000 usd which i have to bear . Is this normal practice . I don't know how the awd system suddenly got into this state . If it's a result of the alternator issue caused by the open recall , wouldn't they manufacturer/dealer haveto bear it .. Thanks !!
This morning while backing the vehicle out of my driveway onto the street, the steering locked and could not be turned at all. The car was at an angle to the curb on a 1-way city street, there were no obstructions. I struggled to turn the wheel at all when i put it back in drive.i switched from reverse to drive a few times trying to get out of the street and park.finally, after struggling to turn the wheel even the tiniest bit, i put the transmission in park, shut the engine off, waited a few minutes and restarted it.the steering immediately freed up and i was able to drive to work. I reported it to the local dealer and they can't look at it until almost 24 hours after the incident occurred.
Steering wheel locked up while driving, was told by mechanic it is the electric power steering pump. Also a week before the drivers headrest suddenly deployed while driving (jeep has never been into a car accident & i am the original owner to this 2014) was told it will be at least $2000 with all parts & labor. This is very serious and dangerous and i have read the steering wheel has locked up on hundreds of others while driving. The jeep did not turn off when the steering wheel locked up. While driving to get out of the road the engine revved up at 20 mph and the jeep did not want to go- had to switch into sport mode to continue to drive out of the road way and the engine revving calmed down. The head rest is broke and can not go into its regular position. Did not get a price estimate on that yet. This should be fixed by jeep!!!
2014 grand cherokee laredo with <57k miles. After taking it in to have recalls done and fluids checked/oil change, car was having steering issues at slow speeds (think pulling in/out of parking spots). Brought it into the the same dealership and they said that it needed a new gear assembly (leak) as well as *possibly* a new ps pump, but they wouldn't know for sure until we brought it back in. I was told by another mechanic that it will, in fact need both done...for $3k. This is probably my 12th jeep and i've never had an issue like this. I'm so disappointed that this seems to be a "known issue", yet jeep hasn't done anything about it.i should also mention that this grand cherokee has never been off road, and we live in suburban chicago...hardly any hills or mountains here.
The steering shaft spline stripped. Steering wheel turns freely in both directions without moving the front wheels. Happened backing out ofin driveway thankfully instead of the interstate we were heading for. The car is as oem as can be and no modification or off-road driving has been done. The primary driver goes to/from school and store. This type of failure should never occur, the consequences of this failing steering column are deadly.
While traveling perfectly fine for 2 hours on an expressway, our vehicle became completely uncontrollable as the road became slightly slippery and we decreased our speed to around 45 mph. The steering wheel began shaking, the vehicle felt like it was driving itself, shimmying left and right uncontrollably. We could not correct the vehicle from slightly fishtailing even after removing pressure from accelerator and reducing speed to 5-10 mph and driving on the shoulder where there was more traction. We were totally unable to control the vehicle. We switched the select-terrain knob to "snow" to see if that helped, but it continued to be virtually uncontrollable. We were afraid to completely stop the vehicle due to all other traffic flying past us going normal speeds. The vehicle miraculously made it to a gas station right off the highway and was towed to the nearest jeep dealer. The service department took it out for two different drives and could not replicate the problem. They hooked it up to their computer diagnostic system and could find no error codes. We also inquired if it was part of the p64 recall regarding the electronic control stability and were told no even though it seems similar to the problem that the recall addresses.this was the most terrifying experience we have ever had in a vehicle.if there had been any vehicles in our immediate vicinity at the onset of the issue, we would have been in a horrific accident. Two other similar, but less intense scenarios had happened before this one, both including the same feeling of being out of control, once on a rainy road service, and the other on an intermittently slippery road. Because this seems to be an intermittent problem and one that is a huge safety concern, we refuse to drive this vehicle on the road again.
The contact owns a 2014 jeep grand cherokee. While the driver was attempting to make a left turn, the instrument panel lighting flickered. In addition, the service shifter indicator illuminated and the steering lost power. The steering power returned temporarily, but the failure recurred. The vehicle was taken to gurnee chrysler jeep dodge ram (847-932-3080, located at 7255 grand ave, gurnee, il 60031) where a diagnostic test was recommended. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,000.
The contact owns a 2014 jeep grand cherokee.the contact received notification for nhtsa campaign id number: 13v252000 (fuel system, gasoline, structure).the contact stated that the repair was not taken care of in a reasonable amount of time. The dealer indicated that the part was not available. The contact had not experienced a failure. The manufacturer was made aware of the issue.
2014 jeep grand cherokee.consumer writes in regards to parts not available to complete unintended side curtain air bag deployment and occupant restraint control module recall notices.the consumer referenced recall numbers 14v643000, 15v041000 and 15v041000. Chrysler informed the consumer, there were no such recalls.
I would like to report 2 incidents where my 2014 jeep grand cherokee has rolled after it was \put into park and the engine was turned off. The 1st time happened on 9/4/15 after parking my jeep and exiting the vehicle it rolled backwards approximately 1' into the car behind me. No damage to the other vehicle and only small scratches on my rear bumper. The 2nd time was 9/5/15, after parking the vehicle on a small incline the vehicle rolled 2'forward into a guard rail post causing significant damage to my front bumper and grill.i brought my jeep to the smith haven chrysler jeep dealer today 9/23/15 to have the vehicle inspected and the service representative told me "this is normal especially on an incline" and "it should not roll more than 3 feet". I could not believe i was being told that this is a normal and there was nothing to do about it. This is clearly a safety issue.
The contact owns a 2014 jeep cherokee. The contact received notification of nhtsa campaign number: 15v393000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
October 13, 2014my 2014 gr cher has the most dangerous shifter design i've ever used in a motor vehicle!the ignition switch does not kill the engine if the vehicle is in gear even if the vehicle is stopped.the shifter does not always enter park when operated which creates the possibility that the vehicle may drive off when the driver believes he has stopped it..combined with the quietness of the motor, ambient noise may make it impossible to know that the vehicle is in gear with the motor running!after pulling into my garage with landscapers working in the yard, i thought i had placed the vehicle into park and hit the ignition button to turn it off.unfortunately, the shifter kept the car engaged in reverse.and, the motor didn't turn off!not only did the engine not shut off,but the vehicle began to drive backward as i exited the driver's seat.fortunately, i jumped back into the vehicle and avoided being crushed between the open car door and the garage door frame.unfortunately, the car backed out of the garage with the door open causing $4,000 damage to the vehicle.this is my 8th grand cherokee (since 1983) and i am very, very unhappy with jeep's designers.this needs to be fixed.and i should be made whole for the $4,000 body work!
Jeep rollaway complaint: my brand new 2014 jeep cherokee rolled away from me when i put it into park. I got out of the car to get the mail and few seconds later, i hear a crash. The jeep rolled off the driveway into a tree. Thank god no one was in the way and my daughter was not in the car. I got back into the car and found that it was in reverse, not park! the font bumper was dislodged and smashed. I had been having a lot of trouble getting the electron gear selector to choose the correct gear since the day i bought the car. 50% of the time i would discover that i was in reverse when i thought i was in park. There is very little clearance between the two gears, nothing definitive like there is on a slide track in most cars with a definitive clunk when you put it into park. The only way to be absolutely sure was to look down at the gear shift to see the light indicator. I've been driving all my 59 year old life and have never had an accident. I was so upset and frustrated with the gear shift that i took it back and ordered a 2013 jeep with the old gear shift on a track system. I'd had it!if they don't change the gear system in the next jeep, i will have to buy a different make. The problem, although may have been some kind of defect in the electronic gear shift, is, in my opinion, not a defect, so naturally chrysler will not find any defects. I think it is poor design and a hazard. It is a human interface problem. Park should not be so close to reverse. The gear shift only moves about a 1/4 inch one way or the other. You can not depend on feel to tell which gear you are in, which you can when you have a car with a slide track gear shift. Also, another incident:i was making a left and had to break hard for a sec, my purse moved forward and easily pushed the gear into neutral when i needed to be in gear for oncoming traffic. Stupid design.
Leather dashboard is coming loose and curling off dash,impeding defroster
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v636000 (electronic stability control) and 15v461000 (equipment); however, the part was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available and indicated that it may take longer than six weeks. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. Additionally, there was an abnormal noise coming from the rear of the vehicle. The approximate failure mileage was 13,000.
A teen driver pulled out in front of my wife and she hit her going around 20-25 mph.the whole front of the jeep needed to be repaired to the tune of almost $6,000.00.however, the airbags never deployed.my wife did go to the hospital complaining of lower back pain and a few days later had a sore neck as well.i realize it was a high speed impact, but the with that much damage it seems like the air bags should have went off.
Water leaking into the battery box and vehicle frame.
Takata,on april 15, 2016 i had a head on collision with a 2004 ford pick up truck on state highway 28 in seneca sc the jeep was totally destroyed and i suffered multiple serious bodily injuries. The airbags did not deploy. If the airbags had deployed it would not have concluded in broken ribs, broken hand, multiple cuts and bruises and the loss of 90 % of my site. Even the state trooper said he had never witnessed such a travesty.
Vehicle was in a level parking lot with a boat and trailer attached.vehicle was in park configuration with engine running.vehicle was left unattended for about 1 minute and it rolled about 100 feet, through the parking lot and across a road and down a levee where it hit a tree on the left front side.the driver was not in the vehicle when it hit the tree.the california highway patrol arrived at the scene and there was no citation issued.there was no other property damage other than to the vehicle and the boat trailer.the insurance company paid for the damage to the vehicle less the deductible.
Bottom line: battery was sitting in a pool of water 4 inches away from the neg/pos battery terminal. Potential electrical fire ?a newly acquired 2014 jeep laredo with less than 1000 driven miles from the date of delivery.we were hearing a water sloshing sound that was profound upon starting from a dead stop and then coming to a stop sign.once the vehicle was stopped fluid was heard sloshing around similar to a cooler of ice water.after doing an internet search there were similar problems found with this vehicle in the past. Since this was a brand new vehicle, i took it to the dealer as i wanted to know if this was safe to drive. The service dealer of course said he never heard of this and that i would have to make an appointment. "i will not leave until someone either drives this car or looks at it and say it is safe".the counter guy was annoyed at my request and he went and got his chief service manager. To my surprise the service manager said to me as he was walking from across the service bay that he knew exactly what the problem was. We walked to the vehicle and he opened the passenger door and moved the passenger seat all the way forward.then he opened the rear passenger side door, took out the floor mats and opened the battery compartment that is located "inside" the vehicle under the passenger seat. There was water pooled around the battery and 4 inches from reaching the + and - terminals. The service manager went under the vehicle and removed the plastic plug the size of a quarter.water gushed out of the drain plug for at least 5 min then it turned into a trickle.the service manager schedule the vehicle to be fixed by a company that deals with water leaks. My complaint is that this posed an potential disaster from an electrical short caused by water pooling. Now is there going to be a mold problem in the future?
I put the car into park, and as i was exiting the car, at a dead end road in my neighborhood, i realized that the car was going in reverse, as i was half in and half out of the car. The door knocked me to the ground, and the car almost ran over my foot.i got abrasions on several areas of my body, sprained my knee, elbow and my hand.my glasses also got ran over and were destroyed.the car kept going in reverse, and hit a chain link fence before i could run to catch up to it.the rear hatch door is all scratched, the window scratched, the left rear quarter panel is dented and scratched, inside the hatch on the left hand side of the frame is scratched and dented, the left rear light is broken.i called brown's jeep in patchogue, ny after receiving this recall approx 8 weeks ago, to schedule an appointment to have the recall fixed, and was told by them that everyone was calling about that recall, and i'd have to be put on a waiting list for the recall.i haven't heard a word from them since. I feel as though jeep should pay for all the repairs to my vehicle and fix the recall asap, as well as pay for new glasses for me, and give me a loaner car until the repairs are complete.i also think i should be compensated for getting banged up, although i didn't break any bones.it was very scary.i got a police report as well.
The car make an awful sound when driving . Once the speed is over 30 miles per hour the windshield cowl make a very loud noiseit has been doing it for a long time i just couldn't figure out what it was until i took it to a dealer and they said that it was common problem with these vehicles. It has just been getting worst over the years.
The contact owns a 2013 jeep grand cherokee. The contact stated that while driving at 40 mph, there was a complete loss of power. The failure occurred on two occasions. The vehicle was taken to the dealer but was unable to be diagnosed. The contact mentioned that the vehicle had the transmission replaced prior to the failure. The contact received notification of nhtsa campaign numbers: 15v393000(structure) and 15v509000 (visibility) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 48,000. Parts distribution disconnect. Vin tool confirms parts not available.
Paint bubbling on the edge of the hood
While parked the rear hatch has recently started to go up almost all the way and then come back down, sometimes very fast other times slowly. It hit me in the back the first time. I called the dealer to inquire about recall r27 /nhtsa15v-393, they said it was not listed for my vin, the vehicle was built in 3/14 and displays all of the issues listed in that recall.
4 car pileup on i684 putnam county ny, in which our vehicle was 3rd in line, this is horrible section of highway were connecticut drivers need to merge to the far right lane (3 lane hwy) to exit towards connecticut. As the trooper and tow truck driver told me "they pull vehicles off that section every day."the incident took place in the far left lane (passing) the first vehicle (connecticut license plates) slammed brakes to attempt to merge to the center lane, 2nd vehicle in line also slammed brakes to attempt to miss car 1 and cars 3 (our vehicle ) slams into car 2. The vehicle behind us 4th in line also made contact with us with very very light damage. Vehicle 4 was the only vehicle that didn't need to be towed from the scene.our jeep was almost as direct as a front hit as you can get just slight more towards the passenger side. Radiator support is pushed all the way to the engine block, both front fenders buckled into the driver and passenger doors which made the fire departs have to pry the drivers door open. Windshields is also cracked untop of much more damage, no air bags deployed and my fiance (the driver) was broughtby ambulance to the er and suffered a broken nose by the impact causing her to slam face against the steering wheel , and some other bruises and pain in neck and back area.
Wife parking on 1st floor of parking structure in downtown green bay, wi july 13th 2016. She shifted to reverse to adjust the vehicle so as to enter the parking space correctly. The vehicle started to move back while she looked over her shoulder to see what was behind her. All of a sudden the truck stopped going back & violently jerked forward. The truck started moving rapidly forward even though it had not been shifted into drive. The front tires jumped up on the curb at the front of the parking spot. The truck hit the cement wall violently at the front of the parking space. The front of the truck actually went through a portion of the cement wall. The motor was revving loudly while the truck was pressed up against the wall as if trying to push its way through the wall. Wife had difficulty getting vehicle to shut off as the push button start was ineffective due to the vehicle not shifting easily out of gear. The accident resulted in $11k+ in damages to the truck and $40k+ in damages to the parking structure. There is a recall on the shift lever for the 2014 jeep grand cherokee which is s27/whtsa 16v-240. Tried to get recall fixed a month prior to the crash but was advised by dealer the parts were not available as of yet. Crash occurred while waiting for parts to be available. Chrysler says this recall is not the cause of this incident. Reluctantly filed accident claim with my insurance company. Claims adjuster advised he had 2 other incidents where the insured claimed this model of truck had shifted itself into either reverse or drive on its own.
The front driver's side window has two stress cracks that just appeared. There is not a impact marks or anything which would cause the glass to crack. They are two stress cracks due to cheap glass or design problems. Located many others online which have the same issue and jeep will not warranty it.
While driving at 80 mph, a very large buck ran in front of the car on the interstate. After driving back by to see the deer the next day it was probably around 300 lbs. The entire front portion of my vehicle was caved in. No airbags deployed whatsoever. Hitting something so massive at such a high rate of speed should have deployed some sort of safety mechanism i.e (airbags!!!!!)
I thought i put the car into park but when i stepped out the car rolled away and hit a palm tree. This caused body damage to my passenger fender and bumper. Also paint damage to most of the passenger side of the vehicle.
Jeep grand cherokees have a integrated roof flush rail.it is standard equipment on this jeep.racks and recreational objects such as kayaks, canoes, surf boards and bikes are attached to the racks that are in turn attached to the flush rail.the flush rail failed and two kayaks were pulled off the roof during mild to moderate desert winds.this failure resulted in two kayaks and the thule rack equipment being thrown off the roof onto the highway.the roof rails are only attached to the roof with compression nuts and the roof is not reinforced in the area of the flush rails. This design is seriously under engineered and extremely dangerous.the thule racks and straps held the kayaks together which resulted in 100 pounds of kayak, approximate 17 feet by 4 feet thrown in the path of oncoming vehicles.jeep has been informed and takes no responsibility for this failure.
The contact owns a 2014 jeep grand cherokee. The contact stated that the leather on the dashboard was starting to bubble. The adhesive was not holding the material properly. There were no cracks in the dashboard and there were no air bag indicators illuminated. The separation of the leather on the dashboard created a glare on the windshield, which obstructed the contact's vision while driving. The vehicle was taken to schlossmann dodge city chrysler jeep ram fiat (19100 w capitol dr, brookfield, wi 53045, (262) 790-9000) who stated that they did not see a recall and advised him to call the manufacturer. The manufacturer was contacted and restated that there was no recall for the failure. The failure mileage was 90,000.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 15v393000 (structure) and 15v509000 (visibility); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Hi, the leather on the dashboard is extremely crinkled from natural exposure to sunlight. Reading in forums, it seems this is a massive issue and no recall to fix the lining has been implemented.
On 9/23/20 my 2014 grand jeep cherokee accelerated on its own causing me to crash into a fountain wall. I was parking and almost at a complete stop when my car went haywire. It felt as if i got hit from behind, my dash lit up, my engine revved real loud and my car lunged forward. There was enough force to lift my front end and place it on the 2nd tier of the fountain wall. I was in a tight parking area at the hialeah gardens building department. Please google earth the parking lot to understand the parking lot and how compact it is.i had an investigation done on my car and received a very generic response via email regarding the findings and that chrysler / jeep were not ledto believe that the incident was due to a manufacturing responsibility. Not one person has called me to discuss. Jeep is very lucky my kids were not in the car and that i didn't kill anyone or myself. Customer care has been a joke. They told me that i can request call backs but it will never happen.i have a right to know what the investigation showed on my car. My car accelerated on its own! i cannot get any response from the chrysler / jeep on the investigation ofthe little black box and how they came up with their decision. I believe they send these generic emails out to shut you up and hope nothing further comes about. They know we have no means of talking to anyone and get away with having defaulted suv's. They get away with lying and being unobtainable.i have additional pictures if you need to see them
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v393000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Bubbling of paint in multiple locations on the front rim of hood. Jeep will not cover since just out of 5 year warranty, however it is a known issue. *dt
January 2nd. 2015i pull out of the fashion square mall and turn on to rio road into the right lane. This is the turn lane on to route 29 north. I travel about 50 yds. The reporting officer said my vehicle was traveling about 40 miles an hour when i rear ended a truck i felt the impact and heard the crunching metal and i vaguely remember seeing the top my hood being shove back. I was stunned i knew i was hurt and i was having trouble breathing. Someone call 911 and the medics loaded me into the ambulance. I could hear what they were saying but had trouble focusing. The police, and fireman where discussing why the air bags had not deployed for the amount damage done i also remember the medics asking why the airs bags had not deployed.
I was driving on the highway in rush hour traffic when the car suddenly accelerated and side swiped a school bus.the car went out of control and was unable to be stopped, crashing into a concrete media on the left side of the highway before spinning across three lanes of traffic and crashing into the concrete barrier on the right side of the highway and finally stopping.the car was totaled - the entire frame was twisted, all four tires were destroyed, the bumper was hanging off.there was severe damage to the entire car - not one corner or area of the car was not dented, dinged or scraped.none of the air bags deployed (despite the violent nature of the crash).i walked away from the accident but had a herniated disc in my back and an injury to the rotator cuff in my right arm and missed a significant amount of time from work while recovering.
I pulled into a parking spot in a parking garage but was favoring the right side.i backed up approx. 6-8 feet to straighten the car out.as soon as i put the car in drive, it lurched forward at full throttle, with my foot still on the brake. I couldn't stop it. The car accelerated rapidly and shot forward, over the parking barrier and rammed into the cement support structure of the deck. The impact was jarring and the car jerked back upon hitting the structure. Although the distance was only about 6-8 feet, the impact did $3,300 damage to the car. I took photographs of the accident site and the damage to my car.the photos show that my front tires laid down skid marks on the pavement and up and over the parking barrier as i was trying to stop it. A clear indication i was on the brake. The force of the car pulling ahead against the brakes was very strong and was only stopped once i slammed in the parking garage wall. After contacting jeep, i was referred to the special investigation unit.i met with a special investigator and he evaluated my vehicle and sent the findings to jeep for further evaluation. The investigator declined to view my photos of the accident scene. A few weeks later i was notified that the findings showed nothing was wrong with my car and the case had been closed. I appealed but was once again denied. Other occurrences of a similar, but less dramatic, nature occurred with the vehicle both before and after the accident. I reported several of these to the dealer. Finally in may i was told i had a problem with my transmission and they reprogrammed it.i have not had any occurrences since.i am convinced my car had/has a serious transmission issue that poses a danger to both me and those around me. I have read numerous stories online about people experiencing similar issues with the transmission on 2014 jeeps. ...updated 03-10-16
I had a roll away incident back around july 25th 2015after placing my truck (2014 jeep grand cherokee limited) in park in front of a gas station located on rt 23 south in riverdale nj with my child in the car. I had just bought gas and realized i needed to get something inside their store so after the pump finished i pulled up in front of conv. Store, placed it in park and ran in for not even a minute, come back out and my truck had rolled awayinto a one way exit sign.there is a nice dent in my rightfront bumper. .i just passed this gas station over the weekend and the sign is still in the same bent position since my truck rolled into it.i know i placed my truck in park and locked the door on top of thatbecause my 8year old was with me and i was only going in for a minute.thankfully a sign and a rock (it didn't hit the rock)were there otherwise the truck most definitely would have rolled out onto the highway causing death or injury to my daughter and death or injury for whoever hit my truck.my stomach was in my throat.a friend of mine who knew about my story saw your recent article about this potentially really bad problemand sent me the link.after reading this i know this is exactly what happened to me.please, i'm a concerned driver and parent and not feeling good about this truck after reading your story and experiencing this first hand.again my daughter was in there and thankfully she was ok.when i realized it had rolled i ran to her, opened the door and she said daddy the truck moved without you in it. So any help or guidance would be appreciated.not looking to start trouble but i'm paying 400.- a month for something i thought was safe.what do i do next?
Vehicle recently purchased as certified pre-owned, bumper to bumper warranty, 28k miles: after driving vehicle less than 100 miles discovered the following defects: radiator leakspower steeringrack leaksloose object rolling back in forth inside driver's door panelvehicle being serviced by dealer under warranty, however i needed to pay for a rental for 1 week.
This morning, while traveling south bound on us 931 in kokomo, in my sunroof in my 2014 jeep grand cherokee exploded. The glass shattered after making what sounded like a hand gun going off next to me. During my drive, all windows were up and the ac was on. There were no cracks in the glass before the "explosion."
Pulled the vehicle into personal garage to change oil. Placed vehicle in park and exited the vehicle. The vehicle was not in park (electronic shifter) and the door hit the driver and then caught the cement wall of the garage causing the vehicle to stop. Caused $1200 worth of body damage to lower driver side door.
As i was driving down the road at approximately 50mph the front right fender flare blew off of my car and flew up over the windshield.was very frightening, luckily no accident happened but very easily could have.
I have a long narrow driveway with a bit of a slope toward the house.when going out the driveway i seen a trash container tipped over.i put the vehicle in park, letting it idle, while i exited the vehicle to remove the container.looking back i seen the jeep backing down the driveway toward the house under it's own power. I tried catch it,but it hit the side of the home on a garage wall.total damage to the vehicle is around $9400i've yet to get the house damage estimate back.i didn't see if the vehicle was in park or reverse when i exited.i pushed the shifter clear forward till it stopped, then exited.the shifter has to go thru reverse before it gets to park.in the past i've noticed that it did not always go into park when i had put it there.i drive like normal people drive.i have 55+ years of driving experience.we shift by feel and not always looking down at the shifter.when a shift lever goes thru the motion forward and stops, we expect it to be in park, not reverse.this is a major flaw in the vehicle.i love the new 8 speed transmission, but don't trust the shifting mechanism.my wife is very reluctant to drive it because of this issue.i've contacted chrysler about the issue.they seem concerned and are wanting to look at the vehicle when repaired.however, i'm not certain, hearing about other issues with vehicles, whether they are just trying to blow smoke until i quite down.i did obtain a leg injury when attempting to stop the vehicle.not serious, but surely could have been.had there been a child, pet or other person behind the vehicle, it could have been disastrous.there needs to be a fix to this problem.i have a family member that works for state farm insurance.they've also had similar complaints.there's not detent in the shifting, it just goes forward and stops. All electronic, not mechanical as they used to be.
I don't get this i just got this part replacement and is already peeling off and i call my dealer and they say the recall already expired
Vehicle accelerated suddenly, unintentionally, and disproportionately to throttle position, resulting in a head-on crash into a wooden fence.vehicle and fence were both damaged.
The transmission would disengage when driving in the mountains causing sever deceleration almost killed me in traffic. The suspensions front and rear are absolutely horrendous. Suspensions makes loud screeching noises. Rear suspension is almost non existent. Rear suspension bounces sideways or rolls more sideways while driving over bumps on highway. Steering is loose. And electrion control issues as well
My vehicle caught fire after sitting for 2.5 hours and was completely damaged. The front end was completely damaged as the pictures will show. Interior was damaged
Cowl panel trim is crumbling and causes a 'bee humming' noise when vehicle reaches 55 mph or more.very annoying and drowns out radio/music. Was told by dealer that they can tape it down but the strip crumbles when you touch it.attempted to use a bonding substance recommended by part store; still crumbles when touched.
Double parked my vehicle in a busy urban retail commercial area in hoboken, nj and left it running while i went into a store to pick something up quickly.when i returned the car was gone.it had backed itself up halfway down the block and turned into traffic, crossed 2 lanes of traffic and smashed into a car parked on the other side of the road.caused minor damage to the rear quarterpanel. Could have run someone over, could have mowed down a bunch of kids, who knows!?!the electronic shifter in the jeep should have been in park but was actually in neutral.impossible to tell with no tactile feedback, all the gears feel the same to the touch.
I have owned 5 jeep cherokees and this has to be a lemon.i purchases it new. I have had many many recalls, most major. Recently i heard water splashing under the passenger seat, which resulted in water coming into the passenger side flooding the carpet. I was told that the box holding the battery was where the water was located. They have been working on it for two days and can not find where the water is entering. Now they are preparing to remove the trim for a possible location. They checked with my extended warranty company and they said this was not covered. I am afraid this issue will cause a fire in the vehicle since the water is entering the electrical system. I was told no recall from chrysler addresses this major issue with jeeps, even though is is common. I am afraid to look at my bill if they ever find the leak. We have been having major rain here in georgia this year and it is not used very much, so it was stationary when this happened. I was told this was a very difficult task to find where the water was entering the vehicle, and they had many jeep vehicles with similar issues. I have no idea when i can get my vehicle back. I cannot upload photos as they have the vehicle.
The collision avoidance system activates and slams on the brakes without cause while traveling forward which is startling and dangerous because i have been nearly rear ended by another driver for braking without cause.when parking the gear selector feels like it is in park it is actually in reverse or neutral.brakes squeak and were wearing groves into rotors when vehicle was brand new.also the front bumper has never fit correctly as well as the fender moldings peeling off.very sad for a $55,000 vehicle.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v393000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The chrome trim around the cup holder on the center console is de-laminating from the plastic and has created a sharp as a razor edge on the cup holder when you must insert your fingers and or had to grab your beverage while driving.the cut that i got was quite painful, and if traffic was worse i could have been distracted enough by the pain to get into an accident.i called jeep customer care and they did not care.34k miles on a 50k vehicle and it is falling apart.
Sunroof has failed 6 times and is now ready for it's 7th repair. The sunroof's automatic functions stop working so when it fails you have to push the close button repeatedly while the sunroof moves maybe 1/4" on each depression of the button. The dealer replaced the motor once and for the other 4 times i was told it needed to be calibrated. The last sunroof failure they went in and went through all of the electrical connectors and said they found some electrical wiring problems and fixed them. The sunroof failed again 2 weeks later. The airbag warning light, due to another electrical connector issue.the electronics in the vehicle malfunctions regularly which affect the radio controls, navigation, central locking, phone, and i get random erroneous errors on the dash display. The radio/navigation units have been replaced. The navigation screen locks up but the voice will continue to give you verbal instructions. If you manually lock the vehicle and start walking away the horn will beep twice and the vehicle will unlock like the keys have been locked in the car, even though they are in your hand. I was told you cannot use the lock buttons on your door to lock the vehicle. When you walk up to the car and grab the door handle to unlock the car it fails, and you have to grab the door handle all over repeatedly to get it to unlock. The dash display will give false messages while driving like already in desired gear and no one has touched the shifter. The voice will come on randomly and ask you what number you want to call, again no buttons nor the display have been touched. Error on display memory system, the programmed seat switches were replaced. Transmission issue, the module was replaced. Rear hatch failure, finally switch was replaced. Rear tail light lens replaced as it was full of water. Check engine light, faulty oil pressure switch. Engine vibration, bad ac comp.
Driving down the interstate the sunroof exploded.
The contact owns a 2014 jeep grand cherokee. The contact stated that the front dashboard had abnormal bubbles. The vehicle was taken to mitchell chrysler dodge jeep ram located at 123 plaza dr, enterprise, al where it was diagnosed that the model used a defective adhesive. The manufacturer was notified of the failure. The failure mileage was approximately 52,000.
In my 30 years of owning many different vehicles, i have never experience door popping. All my hinges upper and lower needs to be replaced on my 2014 grand jeep cherokee limited 4x4. From my research, this is something that many jeep owners have complained about and are left in disappointment as i am currently. There is no recall or tsb on file which is mind-blowing considering this is a safety issue. If it was one door, i could say, ok understandable 'things happen. But all 4 of my door hinges upper and lower need to be replaced be cause all my door pop.jeep manufacture has decided to stick their head in the sand and ignore the complaints of this safety issue
The contact owns a 2014 jeep cherokee. When opening the liftgate, it failed to latch intermittently. The contact stated that nhtsa campaign number: 15v393000 (structure) exceeded a the reasonable amount of time for the repair. The dealer stated that the parts were unavailable. The manufacturer was not made aware of the delay. The vehicle was not repaired.the failure mileage was 15,000.
The contact owns a 2014 jeep grand cherokee. The contact stated that when the vehicle was turned off, the electrical settings reverted to the default setting. After restarting the vehicle, the settings failed to switch back to the preferred settings. Additionally, the rear hatch failed to stay in the upwards position. The contact stated that while attempting to raise the hatchback to the upward position, the hatch would slam down instead. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 86,000.
The contact owns a 2014 jeep grand cherokee. While the vehicle was parked, the liftgate failed to function and the etcwarning light illuminated. The vehicle was taken to a dealer who was unable to diagnose or repair the vehicle. The contact received notification of nhtsa campaign numbers: 15v393000 (structure) and 15v509000 (visibility); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 15,000.
The contact owns a 2014 jeep grand cherokee. The contact stated while the vehicle was stationary, the dashboard bubbled and wrinkled and started to fall apart. The vehicle was taken to burns motors (1300 e u.s. Highway 83, business, mcallen, tx 78501) where it was diagnosed with the dashboard needing to be replaced. The vehicle was not repaired. The contact linked the failure to an unknown recall. The manufacturer had not been informed of the failure. The failure mileage was unknown.
The contact owns a 2014 jeep grand cherokee. The contact stated that the dashboard was coming apart which could hinder the deployment of the air bag in the event of a crash. The vehicle was diagnosed but not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 80,000.
I purchased a brand new jeep grand cherokee on 4/29/14. On 5/8/14 (694 miles), i noticed black grease all over the inside of the front passenger side wheel. Upon closer inspection, i could see grease leaking from the cv boot all over the wheel, axle, shock and other suspension components. I took the vehicle to the dealer and a replacement half axle shaft was ordered to replace the defective one. I received the vehicle back with the new half axle shaft on 5/13/14. Two days later, on 5/15/14 (817 miles), i noticed the exact same problem on the front driver side wheel. I took the vehicle back to the dealer and another replacement half axle shaft was ordered. However, the part is now on back order and there is no estimate from the dealer on when it will be available. The dealer will not release the vehicle back to me until the defective half axle shaft is replaced with a new one. This is a major safety issue because the leaking grease could get on the brake discs which would result in problems stopping the vehicle and could potentially cause accidents and/or serious injuries. This is a common problem among new jeep grand cherokee owners. Hundreds of affected owners are discussing the problem on internet forums (see http://www.jeepgarage.org/f73/grease-in-both-front-wheels-normal-73976.html and http://www.jeepforum.com/forum/f309/factory-defect-warning-grease-front-wheels-3-14-build-date-2352729/). The dodge durango uses the same front axle parts as the jeep grand cherokee so both vehicles are affected by this defect. There are likely thousands of people driving these vehicles with no idea that the front axles are defective. Jeep/dodge/chrysler has done nothing to notify affected owners or remedy this issue.
Purchased brand new jeep grand cherokee overland 4x4 with a 03/14 build date on may 26, 2014.on may 30th, 2014.....5 days later......noticed an excessive amount of grease on the inside of both front rims.after researching the issue, came across a blog on jeepforum.com that described and provided pictures of others with same build date that had experienced the same problem.notified jeep customer care hotline of the issue and they claimed to have no knowledge of issue.took vehicle to dealership it was purchased from and they diagnosed the issue as a loose clamp on the front cv driveshaft axles.both sides had to be replaced.dealership claimed to be unaware of the issue affecting a larger number of jeep and dodge owners.how many individuals need to die/be hurt for a recall to be issued for this factory defect?http://www.jeepforum.com/forum/f309/factory-defect-warning-grease-front-wheels-3-14-build-date-2352729/index18.html.
Suspension creeks and cracks in cold weather.
Jeep grand cherokee power steering leak! weā€™re having the same problem that other jeep owners are having, the steering rack leaks on the 2014 jeep grand cherokee overland.the leak was discovered through regular maintenance check in 2018.we filled the reservoir with new fluid, it was fine for the entire year.it wasnā€™t until july 2021 that we discovered that fluid was leaking from the steering rack and pinion and spraying fluid on to the engine.it got so bad that we had to fill the reservoir daily! it appears that jeep knew about this problem since 2012 but failed to do anything about it. Https://www.carproblemzoo.com/jeep/grandcherokee/steering-rack-and-pinion-problems.phphttps://www.jeepgarage.org/threads/leaking-power-steering-rack-and-pinion-boots.73596/this jeep only has 55,000 miles. My wife uses it locally and itā€™s never driven more than 100 miles a month and it has never been driven off road. This is appalling that it suffers from this kind failure so early in the jeeps life.when i confronted the jeep/chrysler company with this issue, there only response was ā€œitā€™s outside the warranty timelineā€¯.the rep name was sade and she was rude!this jeep was garaged kept throughout itā€™s life.weā€™ve maintained this vehicle in immaculate condition, so much so that it still has the new car smell!!!very disappointed in jeep.they used to be very reliable until they were bought out by fiat, go figure!
I continue to have rocker arm and suspension bearing and tick tick tick sounds after two separate repairs. All of the items should have been replaced not just one or two. It is a 12 dollar part. The labor to disassemble and reassemble car is astronomical. Have been without car two times for over 15 days. Totally unsatisfactory.
I have a 5 day old car and the cv boot on the front tire has come off, spreading axle grease all over the brakes and other parts of the axle.the dealer service rep says it is unsafe.apparently, dozens of people with grand cherokees built in march and april of this year have this same issue as evidenced on the jeep garage forum (contains pics and descriptions):http://www.jeepgarage.org/f73/grease-in-both-front-wheels-normal-73976.html
Randomly my grand cherokee overland 4wd stared spraying oil all over the rear of the vehicle. Took it to jeep and they said the rear deferential was shot and that the hose had melted off due to over heating. The vehicle never once displayed any indication of any failure or overheating. When i asked how could there not be any warning lights i was told it just happens. After researching this issue i discovered it's a very common problem. My concern is the vehicle could have easily locked up and caused the vehicle to flip or cause an accident with no warning.
I noticed grease coating inside of front wheel while washing car. Upon inspection, the cv boot appeared ajar and the assembly was exposed. Only 170 miles on the vehicle before failure of component.with a little research on jeep garage forum, many consumers are complaining, specifically with build dates around march 2014, which this car is presumed built around.unknown if second failure of passenger side cv boot is immanent..car is now in the dealer lot awaiting assembly component.
The contact owns a 2014 jeep grand cherokee. The contact stated that there was grease leaking from underneath the vehicle. The contact discovered that the clamps of the cv joint were not connected.the vehicle was taken to the dealer, who diagnosed that the cv joint housing was not connected. The clamps on both sides were hanging loose and the rubber housing was cut open allowing the grease to leak. The manufacturer was notified of the problem. The vehicle had not been repaired because the part was unavailable. The approximate failure mileage was 2,400.
Both cv axle boots leaked all the grease out.had the axles replaced with new parts from the mfg, and both boots leaked again after only 475 miles or less.appears that the bands on the boots are not tight enough, or the boots may be too short.they seem to pull apart if wheels are steered close to maximum radius.the issue is that the grease is slung all over the wheels and onto the front disc brake assemblies.this can cause loss of brakes or severe braking issues that can lead to a serious accident.i called jeep customer service and they are aware of the issue but told me no recall is current.they called my dealer in wilmington nc, and i have another appointment to replace.these will be the third set of cv axles.the jeep forums online are full of this issue.seems to be a problem with vehicles built around march/april 2014.this should be a recall with a recognized approved fix.there are probably several vehicles that are affected by this and the owners are completely unaware of the problem as it requires you to look for it.dangerous.
First instance: at vehicle startup, electronic gauge cluster immediately posted "service immediately" warnings for abs, air bags, 4x4 suspension, parksense, among others.speedometer was not operational. Unsure if blind spot monitoring was operational. Check engine light remained on.turning off ignition, opening doors, and waiting several minutes did not clear the issue.after waiting overnight, everything was operable.at first service visit, dealer reconfigured pcm per chrysler and returned vehicle.second instance: approximately two weeks later, the above issue recurred.we could not make it to the dealer and had to drive the vehicle in this condition.a few days later, the issue recurred once more.this time, we were able to drive it to dealer.while service was closed, we asked someone to verify the condition and download codes.we contacted jeep customer care and was assigned a case manager.at service visit, the dealer stated they were unaware of this ever happening, and i told them i had seen several cases on jeep internet forums of an abs module being replaced.after speaking with jeep, dealer installed new abs module.also, we were given a rental chrysler 300c for one day during this visit, and it failed to start the morning we had it due to an apparent electrical issue and had to be towed from our garage.just two weeks after the jeep had the abs module replaced, we have yet to see recurrence. However, when i asked chrysler case manager if all systems displayed as needing service during this issue were truly mechanically working or not, she said they "probably" were.when i questioned that response, she stated the best thing to do would be to pull over and have vehicle towed if it happened again.she would not confirm that other vehicles had a similar issue or if the abs module fix was successful in those cases.
Front cv boot clamp failure:noted grease on left front wheel, looked underneath to find axle grease splattered all over inside of the rim, brake caliper, and most front left axle components.clamp which holds the cv joint boot in place at the wheel was missing and cv boot was off, allowing grease to escape from cv joint. The same problem has been reported numerous times on this site, as well as on the jeep owner forums, and seems to affect 2014 jeep grand cherokees built between early march and mid-april. Many owners have reported both cv boot clamps failing (both front axles), at different times.at this point jeep has not issued any type of recall for the issue.the affected axle has been since replaced, after a 6 day wait for the part.
I saw grease leaking out of both half shaft boots on front wheels and brakes car is in shop to have half shafts replace hoe ever don't no when my car will be fixed.
I believe there to be a defect with the air suspension compressor in this vehicle, and the same model from other years starting from 2011 until the current model year. At the time of submitting this complaint, there are approximately 200 orders of this part on back order across canada, and i was told it would take up to 2 months before the part is available for installation. This sounds like a manufacturing defect. I was simply driving on the highway when the display in the car told me to "service air suspension immediately". I drove straight to the dealer to check it out. This part needs to be investigated further as i am very clearly not the only one experiencing issues with major failure of this part, which is crucial to the safe operation of the suspension in this car. Please see the following links for more people who experienced this: http://www.jeepgarage.org/f109/quadra-lift-air-suspension-failure-77262.html http://www.jeepgarage.org/f107/quadralift-failed-22444.htm
The seatbelts don't work . The sunroof gets stuck at times . It's just multiple problems wrong with this model of jeep .
The contact owns a 2014 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v392000 (suspension); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure.
I have took my vehicle for a shifter recall. They did a programming they said and that it should have fixed the problem. I explained to chrysler capital about how my vehicle would shift into neutral after throwing itself into other gears. I would have to turn off the vehicle and begin driving again. Now my vehicle hardly drives and the transmission makes a loud cracking noise. This recall made my transmission go out.
Vehicle was in a level parking lot with a boat and trailer attached.vehicle was in park configuration with engine running.vehicle was left unattended for about 1 minute and it rolled about 100 feet, through the parking lot and across a road and down a levee where it hit a tree on the left front side.the driver was not in the vehicle when it hit the tree.the california highway patrol arrived at the scene and there was no citation issued.there was no other property damage other than to the vehicle and the boat trailer.the insurance company paid for the damage to the vehicle less the deductible.
Driver's side front outer cv joint boot slipped due to an improperly-installed boot clamp and the grease from the joint migrated to the brake splash guard, suspension components, and inside of the wheel on that side. No grease apparent on the brake rotor at this time, however the dealer, grapevine dodge chrysler jeep, in grapevine, tx, has instructed me to drive the vehicle to them for service in a few days. Any grease on the brake rotor could cause a brake failure on that side (leading to loss of control) and would require some parts to be replaced. I understand that this is a common problem with jeep grand cherokees manufactured in march and april of 2014, however the dealer's service advisor whom i spoke with appears to be unaware of the trend and largely ignorant of the danger that it presents.
The air ride suspension says it's stuck in off-road 2 but is visibly stuck in the lowest setting. When driving it is very bumpy, almost worse than offroading.i do t think our safety is at risk.the problem has not been looked at by any professionals or independent dealers.it has not been inspected.we can't remember the exact time we noticed the message, but roughly around december 2020- january 2021. It is not a light it is a message that pops up a handful of times while driving.
Noticed vehicle has creaking noise from the rear portion of the car. Especially when driving at low speed. Suspected was the rear suspension busing. Made an appointment at the dealership to check up.
The contact owns 2014 jeep grand cherokee overland. The contact stated that the steering wheel vibrated with force when driving over 60 mph. The dealer rotated and balanced the tires several times, however the failure was not corrected. The vehicle was also take to a tire specialist and an independent mechanic, who both inspected the vehicle and advised the contact that the tires were operating normally and the failure could have been due to a defective suspension. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 320.updated 12/30/14 updated 05/29/2015
The 2014 grand cherokee summit, was serviced on 7/30/15. I had the tires rotated and an oil change. The next day, i got on the freeway and proceeded to do 65mph when the front end and or the steering wheel started shaking violently. I am getting the tires balanced/serviced on 8/19/15 to see if that will fix the problem.
This winter the air suspension light came on stating to service air suspension. The suspension does not work in cold weather and freezes at riding level. The ride is rough due to air suspension not working. When it is warm this doesn't happen. This light also turns on while driving down the highway. I have a child and do not want her to get hurt in the process so i stopped driving it this winter.
The contact owns a 2014 jeep grand cherokee.the contact stated that the gear was shifted into park and the vehicle rolled approximately ten feet backwards. The vehicle shifted into reverse independently. The failure recurred twice.the vehicle was not diagnosed or repaired. The approximate failure mileage was 4,960.
Brand new jeep grand cherokee (less than 1800 miles).discovered oil and grease in the inside of the front rims.took vehicle to dealership and was told that the cv joints on both of the front axles had failed.advised by dealership that it would not be too safe to drive because of possible freeze/seizure of the axles.turned vehicle in for warranty repair.found online (including this site) that this is common on new vehicles from 2014 production dates.vehicle is now scheduled to get replacement parts approximately on 5/30, but no guarantees.notified jeep (chrysler llc) of the issue and opened an internal complaint case.
The cv boot at the drivers side wheel failed. Retaining ring holding boot came off causing grease to spill all over inner wheel hub, break caliper etc.i only report it as it could get on the breaks causing a crash. This issue has appeared numerous times across jeep grand cherokee owners with 3/14 and 4/14 build dates as noted in various community forums.
The contact owns a 2014 jeep cherokee. The contact received notification of nhtsa campaign number: 14v392000 (suspension) however, the part needed to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
2018 - "service shifter" message pops up.over $1000 i had to pay to replace it as it was just outside of warranty time.past few years, in cold weather, the suspension creaks and cracks noises.just yesterday, february 2019, less than 5 years old, "service air suspension immediately" pops up on my way home on interstate.very bumpy ride all the way to my local dealership.i feel i was lucky when i made it, as the tops of the rear tires were angled inward.apparently, one air suspension "bag" blew out.this resulted in the pump/compressor burning out.having to replace both bags at the same time and the pump, over $4,300 repair for something no fault of my own and for something that should only happen in cars that are much older in my opinion.looking online, appears to be many complaints about this.will jeep address this issue and maybe "recall" this system so we can be reimbursed?i am about to switch brands as soon as i get this one out of the dealership service dept and anyone else i ever come across who wants to buy a jeep, i will tell them the horror stories from my current overland, my previous overland, with its 2011 model issues, and my unlimited wrangler issues before that.i don't hear any issues like these from friends and family with other brand vehicles.
For the second time in 2 weeks the power steering assist steering failed while driving the vehicle. The instrument cluster gives a "power steering warning" and all hydraulic assistance fails. Within a few minutes of this happening, the engine also gets hot. I live n the texas hill country. This failure results a large increase in steering effort on the localhilly and curved roads and the ability to take evasive maneuvers if some of the many local wild animals cross the road in front of me. It also affects the ability to maneuver in traffic until the vehicle is brought to a stop. The problem is intermittent and the dealer has not been able to diagnose the problem due to it's intermittent nature. So far, this vehicle has had air suspension failures, power steering failures, and " due not shift transmission" failures and has become a safety issue for me and other drivers around me. I use this vehicle for work related travel throughout multiple states so it gets driven often.
I recently purchased a 2014 jeep grand cherokee.at highway speeds the vehicle will turn, not drift but turn, to the left.i have had the vehicle in for service three times for this issue each time by the service department at cross jeep in louisville.i was told today that the chrysler engineers have determined that this issue is ?normal? for the 2014/15 grand cherokees because of the air suspension.to me this is certainly not normal.at a minimum this is a nuisance problem but also a safety issue when a vehicle will turn to the left on its own. I am very concerned about this issue and equally concerned about chrysler response or rather lack of response.
The contact owns a 2014 jeep grand cherokee. While driving at various speeds, the vehicle shook violently without warning. The failure only occurred when towed by a motor home. In order for it to stop, the motor home had to be brought to a complete stop. The vehicle was taken to a dealer. The technician was refused to diagnose the failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 8,000. Updated 02/05/16*lj
I purchased my car on 4/5/14 and took it to the dealer on 5/24/14 to have a hitch installed.i received a call from service stating that as soon as they raised my car they noticed that both front axles were "shot".i was told that my car was "undrivable" and by no means could they allow me to take it until the problem was resolved.they gave me a rental.they were unsure as to the reason why until june 2nd when they told me that there was a batch of front axle clamps that were defective, allowing front axle petroleum fluid to leak out.my mechanic told me that had all of the fluid leaked out, my car would spontaneously stop, potentially causing a crash.all cars manufactured from around march-april 20014 have this problem.to my knowledge, new owners are not being notified.i was fortunate enough to have brought it in before an accident.
Warning light comes on "service air suspension immediately"vehicle is at the dealer, they have replaced a sensor and module, now they are saying it's the compressor.total to repair will be about $4600.vehicle is not handling and driving as well as it had been since the light comes on.
On february 11, 2019, the safety mechanism in the driver's side headrest deployed while the vehicle was in park. This is a safety concern because there was no collision and headrest can affect a driver's ability to remain focused while driving. Mileage at time headrest "deployed" was 78,000.there is also a suspension issue searchable online. The error message reads: "service adaptive damping suspension system." owner has a 2014 jeep grand cherokee srt. Mileage was 78,000 at time error message appeared. Please contact owner for further information.
My 2014 jeep grand cherokee's air ride suspension has failed twice and i only have 11,670 miles on it.when the dealership had vehicle both times it took over a week to complete repairs.suspension just failed was at its lowest level and there was no warning.
In cold temperatures, the jeep quadralift air suspension system freezes and shorts out the relay.this renders the air suspension useless and makes driving unsafe.my vehicle was fixed only to have the unit fail a week later with the same issue.there is clearly a defect in the design of the system in that it does not work in cold temperatures.
About two months ago my suspension started to act up. Now my suspension is stuck completely at the lowest point. The engine has a ticking sound and now it doesnt run right.
Two days after purchasing my brand new jeep, i noticed a grease all over the inside of the front passenger side wheel.the other three wheels were normal.upon closer inspection, i could see that the cv boot had come apart and grease was leaking out of it and onto the wheel, axle, shocks and every other component surrounding the leak.i am specifically concerned that the grease could get on the brake discs, causing for difficulty stopping the vehicle.i took it to the nearest dealer where it was confirmed that the part was defective and i would need a new axle.the part unfortunately is backordered with no estimation as to when it will be available because this problem is a common one and there are new jeep grand cherokee and dodge durango owners all over the country who need this very same part for the same issue.there are likely thousands of people driving these vehicles with no idea that their front axles are malfunctioning and it is only a matter of time before it causes an accident that could leave someone seriously injured.
Failed cv boots resulted in grease on wheel and brakes.
Failed cv boot on front drivers side wheel leading to grease expulsion throughout wheel...possibly in brake pad as well on brand new jeep grand cherokee with 220 miles.
The contact owns a 2014 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v392000 (suspension). The dealer stated that both rear shocks needed to be replaced, but the parts were unavailable. The dealer was unable to provide an expected date for when the parts would become available. The manufacturer was notified. The approximate failure mileage was 200.
The contact owns a 2014 jeep grand cherokee. While driving various speeds, an abnormal noise emitted from the rear of the vehicle. The vehicle was taken to a dealer, but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 36,638.
Event occurred december 22, 2014.after multiple monthly check engine lights and "replace" of the computer, the vehicle information center gave a warning of "incorrect def detected."(only mopar def had been used).within 10 miles the vic warning stated "vehicle will not restart in 200 miles."return to the dealer again after the previous visit 3 days prior to "reflash" the computer indicated a recent tsb for replacement of the catalytic converter.i also had them check the def pump and nozzle which was clogged with crystallized def.after two weeks of waiting with them not able to find a catalytic converter and new oxygen sensor i was forced to trade the vehicle at a loss.(chrysler would not offer any help on the trade).update 9/15/15*cwon june 7, 2014 the traction control light illuminated, the steering sensor shorted out. On august 12, 2014, the check engine light illuminated and the pcm software was updated. On august 14, 2015, the clockspring was replaced. The engine light illuminated several more times. The catalytic converter was replaced. Updated 10/01/15updated 12/23/15.
The oil cooling system started leaking at 50k miles.i noticed a burning oil smell coming from the vents.that night i had a significant oil leak under the car.after taking this to a service shop, they let me know that this is a common problem.
2 weeks after i bought it the check engine light came on. I've taken it to firestone 3 times and each time they fix it and the light goes off. But then 2 days later the light comes back on. 3 times this has happened so i've pretty much given up.
I was parked in a hospital parking lot for over an hour and the head rest on the passenger side of the car flew out and smacked my 16 year old daughter in the head.
I have received three first notice recalls and one second notice recall on my vehicle since may 2014.brake booster, sun visor warning, and occupant restraint control module.not one dealership in my area has had the parts to fix these problems for over six months now.i cannot get a call back from the dealership with explanations and i cannot get satisfaction through contacting corporate.if there is a problem that is serious enough to issue a recall, i would hope that the problems would be fixed in a timely manner.i drive this vehicle everyday.
Interior dash and door trim detaching from interior. Sharp carbon fiber trim can cause injury to occupantentering and exiting auto.
Car completely shut off while drivingon a busy street without warning. Dearlership says nothing is wrong with it and wait for the car to shut off on a regular basis. Then maybe they will be able to pin point the issue. This is the second issue with the car on 7/31/2015 car shut off while driving on a busy street without warning. Turns out the fuel pump went bad.
The touch screen panel for my radio goes out and does not allow the radio to play while driving and when first started. Sometimes my bluetooth doesn't connect at all. Three months after my warranty expired the sirius radio stopped working and i was forced to cancel my subscription. The stations came up but nothing would come out of the speakers when i would select the buttons. Took it to the dealership and they told me since my warranty had just expired they would not cover the cost and i would have to pay $600 to get a new radio if i really wanted the satellite radio. They said the antenna for the satellite radio had burnt out. My car was barely 3 1/2 years old at that time. Sometimes when i connect my phone it doesn't allow me to switch songs unless i change it through my phone. The whole radio, bluetooth, media sections on my touch screen have glitches.
Engine continued to run for several hours after key fob was removed from vehicle. There was no warning indicator or automaticengine shut off. Engine was very hot.
Less than 32,000 miles on 2014 grand cherokee, getting off freeway on sharp turn exit, there was a thunk and our bodies lurched forward as vehicle dropped into 1st gear.pulled over, check engine light on but not blinking so ignored as dealership service representative that not critical if not blinking.we were able to move, but transmission slipped until reached 20 mph and ran ok until we were home about 1/2 mile away.we then tested the shifting and vehicle would not go into reverse.next morning, the car would not move at all in any gear.had it towed to dealership.the service rep called the next morning indicating that the transmission failed and they needed to order a new one to replace it.awaiting new transmission.
The air conditioning went out on my 2014 jeep grand cherokee. Apparently this is a common problem with these vehicles. The dealer's service writer immediately told me that 85% of the time when the a/c goes out in this vehicle it's the evaporator inside the car behind the dash. Upon further examination by the repair technician that's what needed to be replaced. I asked if they replace the evaporator with the same part and he said no, they now use a different sku replacement evaporator. Obviously, jeep is aware of this problem and has made changes to fix it. However, in my case jeep won't pay for the replacement saying my vehicle with 45,000 miles is past the warranty period. It's my position that jeep used a defective evaporator in the first place and it's only my bad luck that it did not start leaking freon sooner. Apparently the evaporator is not *that* expensive but it is located in a difficult location to get to, behind the dashboard, and that makes it an expensive repair ($1,680). I believe jeep/chrysler should pay for this repair at a minimum, and failing that, a recall should be put into effect.
When shift into park, vehicle does not go into park. Stays in reverse and moves when let off the break. Have had problems with this since the shift mechanism recall 'fix' was done (1016?) but it is now getting worse...is now every time i drive it.
Leather dash coming unglued with the adhesive jeep used to adhere the leather dash to the plastic underneath causing visibility issues along with a safety issues that can block defrost vent along with airbag interference.
Engine stopped working suddenly while driving. Pulled to side of road,tried to start it with no luck.starter working, cranking but engine is not firing. No warning messages,no check engine lights,only changed message on cluster before it showed "press brake then press button to start engine" now it shows "press clutch ... To start engine".3 weeks back visited dealership(motorworld in wilkes-barre,pa) to fixlast recall.after 2 days spent atdealership,nothing happened, recall was not completed.accident happened 7/7/21, next day vehicle was towed to dealership, set for diagnostic for friday july 9,2021,and now it is sitting there for10 days,with no information what exactly happened to vehicle
The driver headrest popped open when stopped at a red light. No accident. Just happened spontaneously.
Warning light of service shifter. Dealership states no fix for this
The active head rest for my 2014 jeep grand cherokee had spontaneously deployed while parked in my garage. I had taken it to the dealer for repair and i was told the plastic clips were broken and it couldn't be reset and the head rest needed to be replaced at my expense. Apparently this is not a vehicle recall issue but possibly should be looked into as one. I have followed up this type of issue on the internet and found multiple cases with similar or the exact type of issue. This poses a huge safety hazard, if i had been driving, and the headrest deployed in this manner it could have caused a serious accident.
Vehicle overheated - manifold / egr had to be replaced due to severe soot build up.engine compartment was smoking and coolant empty when vehicle overheated.vehicle is a fire risk.*dt
Move shifter to park only it doesn't go into park when you think it did.it's a dangerous shifter. My brother has the same issue with his. You must keep your foot on the brake and make sure it is in the desired gear. I thought it was in park, when it wasstill in gear. I got out of the vehicle and it started to roll back on me. I quickly jumped back into the vehicle to stop it without accident, this time.
On saturday, september 5, 2015, i arrived at a gas station with one additional passenger in my vehicle. When we fully stopped in the parking space, the jeep grand cherokee was placed in park. The screen display was still displaying the current satellite station. Upon exiting the vehicle, both my passenger and myself, the vehicle was left running, but i took the key fob with me. I then proceeded to walk around and behind the vehicle to the other side of the car. The gas station was having construction work, and in front of the vehicle were cones and the area was blocked off. Approximately 30 seconds later, while both my passenger and myself were inside of the gas station, a witness came running to the gas station window to alert the attendant, that a jeep grand cherokee has just taken off across the parking lot.at this point, i dropped what was in my hands, and ran to look.the jeep grand cherokee, 2014, had crashed itself.one would not think this is even a possibility.please note, the keyfob was not in the vehicle, the vehicle was placed in park prior to exiting, and the doors were locked. If someone had tried to stop the car, they would have been unable to.it proceeded to travel, on its own, backwards over 200 feet and crashed into a split rail fence, and then luckily it crashed into the only tree, between the space in which it was properly parked, and an intersection for a 55 mph road. The police were then called to the scene, in order to document the incident, and to provide a police report for the damage.now i am left with a jeep grand cherokee that could seriously inure a person, on its own, with its doors locked, and no key fob in the vehicle. It is also damaged, parts are broken, and it also has caused property damage.
On 7/30/20, i drove within my development (not a high rate of speed) and then suddenly without cause/reaction, the passenger headrest judged out into the back of my passenger's head.
This jeep was sold to me and my brother as a new vehicle. It was purchased at fowler dodge in oklahoma city, ok.my brother took the truck to another dealer today and was told that the vehicle has been involved in a bad accident and has been repaired.all of the federal stickers have been removed, we feel that this is a safety as well as fraudulent sale. I have called the dealer and have not recieved a response. Fowler dodge 888-829-0253owner/general manager [xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Our jeep's shifter occasionally refuses to go into "park" after coming to a complete stop and will not go into park even after opening the driver door which is supposed to automatically happen based on the fix in safety recall s27/nhtsa 16v-240.the jeep dealership told me there is a short in the shifter but the repair wouldn't be covered because the safety recall was only for a "software" issue not a "mechanical" issue with the shifter.either way, it is a safety hazard that we can not safely park our vehicle and we are experiencing something that should have been fixed in the mentioned safety recall, but wasn't.
I pulled into a parking spot in a parking garage but was favoring the right side.i backed up approx. 6-8 feet to straighten the car out.as soon as i put the car in drive, it lurched forward at full throttle, with my foot still on the brake. I couldn't stop it. The car accelerated rapidly and shot forward, over the parking barrier and rammed into the cement support structure of the deck. The impact was jarring and the car jerked back upon hitting the structure. Although the distance was only about 6-8 feet, the impact did $3,300 damage to the car. I took photographs of the accident site and the damage to my car.the photos show that my front tires laid down skid marks on the pavement and up and over the parking barrier as i was trying to stop it. A clear indication i was on the brake. The force of the car pulling ahead against the brakes was very strong and was only stopped once i slammed in the parking garage wall. After contacting jeep, i was referred to the special investigation unit.i met with a special investigator and he evaluated my vehicle and sent the findings to jeep for further evaluation. The investigator declined to view my photos of the accident scene. A few weeks later i was notified that the findings showed nothing was wrong with my car and the case had been closed. I appealed but was once again denied. Other occurrences of a similar, but less dramatic, nature occurred with the vehicle both before and after the accident. I reported several of these to the dealer. Finally in may i was told i had a problem with my transmission and they reprogrammed it.i have not had any occurrences since.i am convinced my car had/has a serious transmission issue that poses a danger to both me and those around me. I have read numerous stories online about people experiencing similar issues with the transmission on 2014 jeeps. ...updated 03-10-16
My passenger side headrest just came apart all of a sudden my car was parked in myparking spot and i noticed it. Was never involved inany accidents just out of nowhere this happens
Radio does not come on when car starts. The air conditioning will also not turn on at times when this is happening. The dash has also been effected at times, not lighting up. The radio has come on while driving. The car can be driven but no features from the radio panel.
Vehicle overheated and spewed all coolant.several dealer visits, replaced egr, manifold, cylinder heads, hoses, thermostat etc.one occasion fuel was dripping into the engine compartment after repair and the engine compartment was smoking.another occasion the manifold was smoking.it's only a matter of time before one catches fire.these are suvs used to haul families.
The sunroof on my 2014 jeep grande cherokee srt spontaneously exploded as i was driving 70mph on interstate 5 in oregon. Traffic was minimal at 3:45 pm.it was 54 degrees outside and the weather was clear. It had rained earlier in the day. The explosion sounded like a gunshot blast in my ear. It was very scary and extremely dangerous. There was absolutely no warning, no cracks, no leaks. I did have the automatic cover open to let light in, but the sunroof itself was closed. The glass exploded up and out, so i am fortunate that i only had a dusting of glass that fell around me. Definitely, the most frightening experience i have ever had while driving.
I see from your web site my car has 8 recalls. I have only received 2 recall notices from fiat chrysler.the airbag recall and visor wiring recall. It also took over 2 months to receive the recall service.
The collision avoidance system activates and slams on the brakes without cause while traveling forward which is startling and dangerous because i have been nearly rear ended by another driver for braking without cause.when parking the gear selector feels like it is in park it is actually in reverse or neutral.brakes squeak and were wearing groves into rotors when vehicle was brand new.also the front bumper has never fit correctly as well as the fender moldings peeling off.very sad for a $55,000 vehicle.
Our dealership completed epa and carb emissions recall v08 for 3.0l diesel emissions on 20 may 2019.mileage out was 63,819. 200 miles later, we started the vehicle as normal.less than a mile later, as we started to accelerate onto the highway, the check engine light came on and our vehicle's information center displayed two separate diesel exhaust fluid (def) related warnings. The first saying def needed service/contact the dealership, while the second warning said we could not restart the vehicle after driving another 200 miles. We immediately found a safe spot to pull over and called the dealership. The acting service manager advised us that it was safe to drive the vehicle to the dealership as long as there were no obvious performance issues.he said it was probably emission related, that we would be ok if we didn't drive over 200 miles.he said going over 200 miles might abruptly put the vehicle into a "limp mode"!we were 150 miles away from the dealership but the vehicle was otherwise operating normally, so we took the service manager's advice and drove to the dealership.our jeep is an off-road, trail-rated, go anywhere vehicle designed to be used out in the wilderness/national parks as well as on the highway.it is an unacceptable safety hazard for the vehicle's computer to have control over starting because of an emission violation/problem. Especially when in a remote location where a reliable vehicle is paramount to safety. Moreover, there is significant potential for a serious crash if the vehicle abruptly goes into a "limp mode" either out on the highway or at a stop light.to date, our dealership has not found a solution to the check engine light nor the def warnings.they are keeping our vehicle and working with fiat/chrysler automotive (fca) representatives and engineers on a solution.
When i tried to shut the engine off, the ignition button fell into the dashboard. I was able to reach into the dashboard and press the button switch to start and stop the engine. The dealer claimed it was the owners' fault because "the button was pushed too hard" and a replacement holding ring (not covered under the extended warranty) ended up costing $250 plus tax.
On 7.25.20 my husband and i were driving down interstate 29 at 80 mph and the driver side headrest exploded forward with great force and hit my husband in the back of the head. Luckily he was able to keep control of the vehicle so we didn't crash, however now he is dealing with neck/shoulder pain. He had to remove the headrest so we could continue to drive it, there is a wire attached to the 1 side so that had to be snipped to remove headrest. Now my service airbag system light is on, i'm surprised the [xxx] thing even starts and runs. Now i feel like we need to remove passenger headrest completely to prevent another injury. This is ridiculous,i paid alot of money for this jeep and have had numerous major issues that are expensive to fix.*dtconsumer stated husband sustained neck/shoulder pain for a few days but is fine now. Parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The active headrest on the driver's side deployed unexpectedly while the car was parked.as i understand it, this is only meant to happen during a collision and is a safety feature of the vehicle. Thankfully it did no strike my head during the process.
Several times i have put my vehicle in park and it has started rolling back. Once it was in park, the driver exited the vehicle, and after a minute the vehicle began rolling. Yes it was in park as indicated on the dashboard. I hadn't put the parking break on as i had just stopped the vehicle and wasn't planning on staying parked. We were in my driveway with a very slight incline. All times (4 so far) i had to put my foot on the break to stop the vehicle. Once my daughter was in the car and jumped over to save her life by putting her foot on the break as it would've went over the side of a hill. With a quick search it appears several other people have experienced the same with brand new 2014 jeep grand cherokee
Active headrest deployed without cause. Car was moving at highway speed and no contact was made with any other vehicle and not while turning.
I have been experiencing issues where my instrument display cluster lights up with numerous vehicle warning indicators.this has been happening intermittently since i purchased the vehicle in september, 2013.there has been a recall for this problem.the first time this happened the dealership kept my vehicle renting a vehicle for my use until it was supposedly "repaired."the issue has continued to occur intermittently since that recall for a total of about 5 times.this most recent incident the following occurred -- abs warning light, airbag warning light, malfunction indicator light, electronic stability control warnings lights were all displayed.additionally, the speedometer was inoperable, the brake engaged light was on (even though the emergency brake was not engaged) and the backup warning system did not operate.i have had instances where the airbag warning system indicated that it was not operational.i am told that if the warning lights do not stay on the system "erases" the fault codes.the system seems to reset itself but i still don't think this should be happening.this week i was told that the battery charge was low and that the issue had been repaired.my question is if this issue is repaired why does the problem continue to occur.i am hopeful after this time it will not happen again but am not so sure.i paid $40k for this vehicle and expect the systems to function properly.it is now almost out of warranty and quite honestly feel i am being given a variety of answers until such time it is out of warranty and am concerned that if/when it is finally repaired that it will cost a significant amount of money.i have never filed a complaint like this but i also don't believe i'm the only person this is happening to. What if this system problem occurs while i'm driving and results in an accident?
Coolant weepage at egr hose same symptom as described in service bulletin 07-003-14 while stationary
I have a 2014 jeep grand cherokee with the eco diesel option. At 7100 miles after oil change and refill of diesel exhaust fluidindicator on dash displayed incorrect def fluid and service defneeded or vehicle will not restart in 200 miles. It took a week and 1 business day before the dealership could even look at the vehicle due to backup in scheduling. After three days at the dealership the vehicle was diagnosiswith dpf convertor needed replacement, def sensor failure, def injector failure, and o2 sensor failure. And the parts would take 3 weeks just to get in. To me this is unacceptable, a vehicle with less than 10000 miles should not need this manyrepairs with long delay just to get parts. It seems this vehicle was not properly engineered and cannot meet emission standards long term. Plus a vehicle that will turn off and not restart at 200 miles is a danger to a consumer. Just based on aninternet search iam not the only one with these problems there are numerous owners of 2014 jeep grand cherokee with eco diesel withthe same issues. And the problems are never really resolved ,permanently fixed and occur again. In my opinion fca should be made to buy back these vehicle and redesigned to at least meet 80000 miles emission standard with realistic durability. The consumers should not be test subjects on a unreliable vehicle until fca comes up withfixes to very serious problems. In addition some consumers on internet site have be told to ignore engine problem indicator light warning until fca comes up with fixes.
Alternator stopped working, changed the battery and light turned on saying battery voltage low. Driver window and mirror buttons stopped working at the same time, causing us to think it was the battery that was not working but still does not work after the battery was changed.
On march 4, 2018 my jeep was parked, in park, at the top of a driveway on a slight grade.by morning it had rolled down the driveway into a ravine, rolling twice. The tow truck driver confirmed it was in park. I now have $20,000 worth of damage without a needed safety check before repairs can be done, if that's even possible. No one can explain to me how a vehicle, in park, can roll down a hill?not the tow truck driver, insurance adjuster or body shop.my jeep has lost all of it's value with this mishap.i am fighting with insurance because i feel it is a total loss, they disagree.i feel it is unsafe.i am terrified to have it repaired and returned to me.i am a disabled 67 year old widow.can you explain?
When driving on any type of road, you begin to feel vibrations when hitting 65 or faster. The vibrations are visible in the steering wheel. When turning the wheel right you hear a popping noise.
Steering wheel locked up while driving, was told by mechanic it is the electric power steering pump. Also a week before the drivers headrest suddenly deployed while driving (jeep has never been into a car accident & i am the original owner to this 2014) was told it will be at least $2000 with all parts & labor. This is very serious and dangerous and i have read the steering wheel has locked up on hundreds of others while driving. The jeep did not turn off when the steering wheel locked up. While driving to get out of the road the engine revved up at 20 mph and the jeep did not want to go- had to switch into sport mode to continue to drive out of the road way and the engine revving calmed down. The head rest is broke and can not go into its regular position. Did not get a price estimate on that yet. This should be fixed by jeep!!!
Vehicle has lost power and fuel mileage after completing the fca approved emissions modification. There is a hazardous dead spot/lag in acceleration from a stop. All driving characteristics have changed drastically even after fca claims nothing would be affected by the aem.
I recently had the ecodiesel update installed on our 2014 ecodiesel jeep grand cherokee.the statement from the manufacturer is the driving conditions, fuel mileage, and performance will not be impacted due to the ecm update.these are false statements as the updated has greatly impacted our vehicle!fuel mileage as decreased greatly, there is a huge lag in the turbo, and the transmission shifts gears all over the place.the update is unsafe!my wife drives this car with our twin 15 month old boys.the lack in response of the turbo makes it unsafe while driving on the freeway.there is no get up and go, it's difficult to merge into traffic, and nearly impossible to pass. There is no responsivness in the throttle to feel like you have control over the car.we loved this car before the madated update (we live in california, we have to get the update to register the car).no we feel like the car is unsafe to drive with our children in it!
Driver seat headrest popped off while driving, almost causing an accident. Got headache for 2 hours after that. Thought, i had a rear collision, the way it felt.
Yesterday while driving my passenger head rest popped open with nothing touching it.
Park assist light remains on even if pressed to turn off to activate, while motor runningin park or neutral with my foot on the break. Nothing works to activate this sensor. Help please.
My vehicles driver headrest popped open, exposing the inside of the headrest, randomly without coming into contact with anything that would've caused the incident.
We were driving down the road and the car went into neutral. We were stuck on the middle of the road while we tried to get it to go back into drive. If this would have happened when we were turning out in front of a car or on a bridge it would have been really bad and more than likely caused a bad wreck. Everywhere i read says these cars a now for the shifter problem but doesn't appear to have a recall for my exact vin. We had to stop driving the car because we are scared it is going to get us in a wreck. The jeep dealer near us said that we need a new electronic shifter. It is on back order until early february. What can we do to get this replaced free of charge because this is a major safety issue and could cause horrible wrecks. We were driving down the road getting ready to turn onto and i70 on ramp when the car just went to neutral and stopped. The car was stationary for maybe a couple of minutes while we tried to get it back in gear and drive straight home. We got lucky we did t get hit by a semi truck because it is a very busy area because there are 2 truck stops that drive through there.
I started my 2014 jeep grand cherokee and stepped outside to assist my son who was in the front passenger seat.before i could walk around, from behind, the jeep started rolling backwards, picking up speed, and hitting another parked suv.i never understood what actually happened just "assumed" my son, accidentally, touched the gears, but wondered how/why would the jeep move without the brake ever being depressed.their was rear damage to my suv and rear/front damage to the other person's car.it is now being published that both the 2014 and 2015 jeep grand cherokee have had numerous incidents of rolling on their own--it now explains everything--my suv did it.it was not parked on a slope, hill, or any type of incline--just a flat surface.
Front seat, middle console cup holders, trim, has become dangerous!the high polished silver colored accent trim has pulled away from the circular area of the cup holders.the material is a plastic metal that is very sharp and has cut up my fingers over 10 times in the last year.because the design rolls in and down like a backwards c the plastic metal has frayed from use and doesn't lay flat or sealed to the cup holders.each time the cup holders are use the cups get caught on the cup holders and also cut the cups.i hope a coffee cup doesn't break on me or a passenger in this situation and burn them. My options are to peel the bad trim away and have it look worse or pay a large amount of money to replace the whole middle console unit, not practical for the consumer.this is about the safety of the user and not the visual appearance.
The passenger side headrest restraint clips seem to have broken or deployed spontaneously. The vehicle has not been in an accident and the headrest is rarely adjusted/used.
I have received notices about recall w79/nhtsa 20v-699 "important safety recall".i went to my local dealer and they told me the parts are not available.they said they would put me on a waiting list, but that i'm number 162 on the list and they are currently working a number from november of 2019.i called fca to complain.they directed me to another dealer in the area.that dealer made an appointment and then canceled it due to no parts availability and said they'd put me "on the waiting list".they gave no time frame.i just received another notice urging me to get this urgent safety recall fixed.my take is that fca is dragging their feet in hopes that the longer they delay, the less repairs they will have to do.
The check engine light is on due to the oil pressure switch. But the car does have good oil pressure. And even after an oil change the light will not turn off
I keep getting an error stating service shifter. I took it to a dealership to run diagnostic on it today and they state the whole shifter and knob need to be replaced and i was told this is a common problem for jeep grand cherokees but nothing has been done bout it and they charge $1,100 to fix this problem. I cant afford this now so i paid for diagnostic bill. Everytime i start the jeep or put it in park i get this service shifter error message and sometimes while driving and the lights on the shifter do not work so i cant tell what position i am currently in.
The forward collisin control was turned on. It started beeping when no one was near me at all from any side of vehicle. Then the brakes slammed like it was preventing a rear end collisin by my vehicle. My car slid to a stop at approximately 40 miles an hour. It scared the crap out of me and i have had that safety sensor option turned to off ever since this incident.
While driving on the highway and going over 50 mph the check engine light comes on and the speed/power is cut off and drops. If im going 70mph the and it happens, the check engine light pops on, dings, and the instantly drops speed to about 55mph and does not let me accelerate. I have to pull over and turn the jeep off then back on and it allows me to go. This happens randomly and at different speeds. Also the check engine light has just gone away on its own before within hours of it happening. Some sensors were replaced but the issue keeps happening.
Headrest deployed due to failure of the plastic retainer. The vehicle was parked, this is the second headrest to deploy, the passenger side headrest deployed a few months ago, the vehicle was not involved a crash or any contact. I saved the small pieces of plastic that crumbled .
Driver side seatbelt motor is out rendering my seatbelt useless and airbags. No beeping if seatbelt is not on. I am not protected as seatbelt motor is out. Recall p67 does not cover my vin but needs to as it went out at 58,000 miles which is common. I need to be included. My safety is at risk. Vehicle start up seatbelt won't move or tighten. It's loose on the floor.see also odi 11377406 *dsy*dt*dt*dtthe consumer stated the vehicle was repaired.
Abs and stability light came on while driving 45 mph also the dash says service four wheel drive it all happened at the same time i think it might be part of the abs recall
The passenger head rest in my jeep g c deployed for no reason as the vehicle was in motion ( on the city streets) few weeks ago. This is a safety mechanism build into the jeeps for safety purposes. Not so safe when it randomly deployed. It wonder when the driver side will deploy hitting me in the back of the head while driving.
Service shifter light is on. I pulled up into my driveway and the light popped on.
Headrest deploys without collision. While parked in driveway overnight, drivers side headrest deployed (popped open and forward).dealership found no faults.
While driving on a city street and approaching a busy intersection, my windshield wipers started in motion and the lights on the dashboard lit up for a brief second, to include the battery light. The stop light was red and i fully stopped. When the light turned green, i stepped on the gas to accelerate to make a left turn into the intersection when my vehicle moved mere inches before it completely shutdown. This all happened within a minute with no warning. Two trucks attempted to jump my jeep, but all that happened was the jumper cables started to smoke and heat to the point they were untouchable. I had to have my jeep towed to a near by chrysler dealership where the alternator and battery failed and had to be replaced. There is a similar recall for 2014 jeep grand cherokees dealing with the alternator, but i was told that my jeep was manufactured with a 180amp and not the 160amp listed in the recall.
I not only did i have problem with the seat belt. I have a problem with my dash board the is a recall and that has been since 02/2020 and it still hasn't been replace. Not only that i had to replace brakes rotorcaliper on all four tires when i brought the car it had 23,599 milesand when i replace them the miles 31,00 miles. I was working them but social security told me i couldn't work and get benifits. So i had to quit the job.how i am i suppose to pay $728.11 car payment and insurance. And pay for repairs to. I got the car 08/31/2018
Leather dash cover coming unglued in multiple spots across the dash, i'm worried it could block sensors. Also poor workmanship on newer car.
Leather dashboard is bubbling and jeep chrysler is stating i am no longer covered under my limited warranty.extended warranty only covers power-train.the leather on my entire dashboard has started to bubble and i would like jeep to cover this expense.vehicle is only 5 years old and has 65,000 miles.
Service keyless entry.affecting many jeep gc models.i was left stranded.
Vibration coming from windshield/ wiper area on drivers side when traveling around 65/70 mph. Very loud and annoying.
Car won't shift properly with the recent recall repair. It gets stuck in d or n and skips reverse when trying to back up. The light showing what gear i'm in occasionally goes out too, so i have no idea what gear i'm in after changing it other than letting it move. Has been happening a while but i don't have a. Exact date it started.
On at least two occasions the jeep grand cherokee rolled after the shifter was placed in park position.!. On 11/18/2013door was ajar while driver was about to turn off vehicle. Jeep slipped out of park and slowly backed into a concrete buttress at a gas station causing $900 damage to the driver door and front quarter panel.2. In that same week, shifter slipped out of park while driver was behind vehicle taking a photograph.serious injury prevented by passenger who pushed the shifter back into park.vehicle taken to dealer for this problem on 11/22/2013.dealer inspected and had inspection by chrysler field rep.both denied problem.see attachment.the problem continues.it is necessary to carefully insure transmission is in park by holding gear shift in place.
When i go to press the brakes and come to a stop, my vehicle jerks when it slows down as if its almost stuck in a gear while it downshifts which causes the vehicle to move forward while trying to slow down which can cause an accident.
After parking vehicle in my driveway at home, i opened the door and rotated my body to exit the car when i heard a very loud 'pop' and realized the headrest had come very far forward. I found pieces of plastic in the seat behind me and am unable to move the headrest back to a 'closed' position.
2014 jeep grand cherokee was in park, i shifted it into drive, the vehicle moved about 1 foot, and jerked itself back into park.i tried every other gear and the same thing happened.after about 15 minutes i tried it again and it worked fine.when the tow company came to pick it up, it started jerking itself back into the park position again, from every gear according to the tow company, a flat bed trailer was used to take it to the dealership because a regular tow truck could not move it.dealership has indicated to me that they have found nothing wrong with it (july 6, 2016), for me to go pick it up.i did notify the manufacturer, and i await a response.all of this occurred after the s27 update was performed on the vehicle.very dangerous situation even more so than the problems that they tried to fix.mileage 32333.the vehicle was stationary in a flat leveled parking lot.
Back panel of dual pane moon roof shatters for no reason
My driver's side active headrest deployed without being in an accident and not moving. There are a couple of broken plastic pieces that allow to rest to deploy
I was driving down the road today and my turns signals got stuck on again! this isn't the first time this has happened and this is not the first complaint i have filed. I have had my 2014 jeep grand cherokee back to the dealership service department four times for this same issue. I have been told all four times that they cannot duplicate the problem. I have two videos of my turn signals getting stuck on and my dash flashing and reading the incorrect speed but the service department continues to tell me that they cannot duplicate it. Well, today there was almost an accident because of it. My turn signals got stuck on and another car pulled out in front of me and i almost hit them, they obviously thought i was turning, which i was not but yet again my turn signals were stuck on. Fca is fully aware of this issue. I have called them numerous times but they have no solution for me. I feel completely unsafe in my jeep grand cherokee and it is just an accident waiting to happen.
I have huge problems with the key-less ignition and the engine not turning off in two circumstances. First, the engine is very quite and the radio does not turn off when the car is turned off. If you miss the shut off button the car continues to run even when you leave with the key. There is no warning when you leave the still running car with the key. You come back hours later and the car is still running.second, the electronic shifter is so inaccurate that it is very easy to try to put it in park and leave it just short andin reverse.the jeep won't turn off while it is still in gear, but it is so quiet that it is easy to miss that it is still running(particularly if you did not immediately get out of the car). When you take your foot off the brake the car starts to roll.very dangerous. Jeep's response is to put the parking brake on, but who does that anymore if you are not on a hill.
My sunroof spontaneously and without cause exploded while driving at 65mph. On the interstate. There was no warning and there were no hazards anywhere around. Outside temperature was around 92 degrees and overcast but not raining. Cause is unknown.
My 2014 jeep grand cherokee laredo 4x4 "s grille cowl is cracking so bad that it is making a howling noise when you are driving down the road. It has been gradually getting worse. It is to the point now that it needs to be replaced. I feel it should be covered by jeep.
Seats - drivers seat - seat controls brok away from the seat.seat control trim replaced, seat frame replaced, problem has returned again.radio - screen goes black randomly.radio replaced 2 times and module oncethese are over various dates an currently an issue again.will select current date
My wife was driving us home from my doctor appointment. We were traveling about 45-50 mph on a flat county roadway. Without any warning, the passenger side head rest exploded and hit me in the back of the head. I have a pre-existing cervical fusion in my neck which does not allow me to bend my neck. The force of the blow nearly caused me to hit the dashboard. I reported it to our local jeep dealer who informed me that it was not a recall item, and would not be covered.
Vehicle was stationary as we exited and walked inside my house.it was in park, e brake was on..as we entered the house, the jeep rolled into the car ahead of mine down the driveway on it's own and crashed.there is significant damage. I have this on video from my security cameras.
While using the navigation i am warned of turns or exits ahead with instructions like:"turn right in 1/2 mile" on multiple occasions i have started appropriate lane changes to follow the verbal instructions when i glanced at the map and found i was actually shown to turn in the opposite direction.there is no consistency in this failure and my jeep dealer stated that unless i demonstrated the problem there was nothing i could do under warranty.as of this date i have suffered one near miss and have had to shut off voice notices to avoid this problem with the resultant need to look at the map and not keep my eyes on the road. I believe this is a software problem and is probably occurring on other jeeps.and may have caused accidents and injuries.
My 2014 diesel grand cherokee has had emissions for the past 3+ years. On 12/9/19 they changed the particulate filter and right after that there was exhaust smells coming through the vents. The dealership attempted to fix this smell in late december and then again in january. They found a cracked valve cover on 1/10/20 and fixed that. I was then driving the car on 1/12/20 and it started on fire and was destroyed. Chrysler investigated the crash and determined that it was not a manufacturing problem
Gear shift transmission slips out of gear when i put it in park it will go back to reverse at times when i put it in drive going down the road it will jumpto s.-defroster does not work properly when windows are steamed it does not take it away. Blue tooth works sometimes and other times it does not. The gear shift does it sometimes in park and other times in motion. The defroster never takes away the steam off windows.
I currently own 2 2014 jeep grand cherokees that suffer from this issue, and found numerous complaints online regarding this dash board delamination issue. Back in 2020 we received a letter indicating that the dash was part of the x81 campaign to send in proof of repair to be reimbursed by the program, however, since we did not know we needed to take it in for this, the form was never completed as the repairs were never done.(this repair is over 2000$ of which we do not have due to covid and the shut down of my wife job) then i purchased another 2014 in which the dash was in way worse shape. I was under the impression that due to the previous letter that the repair should be covered under the x81. However, the dealer has informed me that the extension was only good for 6 months. On top of that, the parts are taking up to 1-2 years to receive. Also, if i had owned my srt jeep back when this campaign was done, given the current condition, i would have had the repair done or had ordered the parts for it. It is my thoughts that this dash, being as common as this is, should be covered due to me not owning the vehicle and the paperwork not being clear about the process could be completed by the dealer at no charge. To me it looked like i had to pay it, and would be reimbursed. I asked if they would be willing to sell me the part at a discounted rate, but the warranty department said there is nothing i could do.to me, this dash issue causes a driving distraction as the dash is in such poor shape, at least with my srt, that i find myself looking at it, instead of the road.
Wally armour jeep dealer in alliance, ohio states they have no parts to fix several re-calls on my vehicle.not only have i called for the repairs several times but get more re-calls that they have no parts for a fix.do i keep driving and hope for no incident?do i stop driving my vehicle? then what do i do for transportation?you are the "experts"!please advise!!!!!
Vehicle was in park and when i started my vehicle up i looked to my right and noticed the active headrest on just the front passenger side failed and had ejected on it's own without being in a collision. I brought my vehicle to the helfman dodge chrysler jeep ram dealership 7720 katy fwy, houston, tx 77024. I am being charged for the replacement of an entirely new headrest when mine failed by design.
I have a recurring problem with my 2017 jeep grand cherokee that has been going on for a period of 17 months. My problem started in may, 2016 when my navigation system failed by giving me the wrong information by instructing me to turn into a one way (wrong way) traffic lane. This has since happened many times since then by directing me incorrectly. The complete navigation system, clock & compass, periodically don't work.on occasion i receive the following message on my vehicle's computer screen "vehicle phone requires service please contact your dealer." after numerous appointments with the dealer & telling them that the problem is not with my phone they finally said they could not repair the problem and gave me an 800 number to call the manufacturer customer service. After numerous discussions with various customer service people over a period of two months, on 9/28/2017 customer service person patricia said there is nothing they can do to repair the vehicle however thata "jeep service bulletin #08-028-17 with updates to software level 17.11.07 will occur in a phased roll-out and maybe the problem will go away." they told me i would receive download instructions but could not tell me when these instructions would be sent out. The system will work periodically but fails more often than not. Yesterday i was again using the navigation in an area that i unfamiliar with and the system again tried to route me into oncoming traffic.
Head rest exploded while driving on a highway, hitting me in the back of the head.
(vin corrected from previois report, firstbdigitbwas incoreect)passenger seat headrest deployed while driving, the vehicle was not involved in a collision, the headrest deployed on its own hitting my wife in the backpack her head as well approached a stop sign on local streets.
We have had 4 incidents of unintended braking (pe15-021) from the collision control system.extreme autonomous braking when nothing was in the way.additionally, we had one case of unintended acceleration in low speed (less than 10 mph) stop & go commuter traffic resulting in a rear end crash with damage to our jeep and the vehicle in front of us and the next vehicle in front of them (3 vehicles total).jeep accelerated hard on its own without pressing the gas pedal.
I pulled into my driveway and put the car in park.when stepping out of my car, it started rolling backwards, the door was open so it knocked me to the ground and i rolled to get out of the path of the wheel, only getting missed by seconds.i had pretty severe bruising but i did not see a doctor.i assume the car went into reverse as it rolled backwards, but it was a slight incline so it may have been neutral.i was mostly focused on the fact my car was rolling backwards at a good rate with my 4 and 1 year old still inside.the car stopped after jumping the curb and taking out the neighbors mailbox.i honestly didn't look at what gear it was in once stopped, i checked on my children and quickly moved it out of the middle of the road, i of course was in panic mode.it did $6004.69 worth of damage to the car, plus the replacement of (2) carseats and a brick mailbox.i took the car in a few months ago for other recalls and let them know about the situation and they said "no problem found" of course.after seeing a report from you all today about this very same problem it prompted me to file a complaint, as i didn't know you existed.the car has slipped out of gear several other times in parking lots, both while i was driving and to my husband as well, but i am very careful to use my parking break every time i park the car after the accident.....updated 04/25/16
The passenger side headrest deployed without cause.i was stopped at a stop sign on a city street and it just deployed.there were no other cars around and thankfully, no one occupied the seat.
At approximately 2:00 pm, on january 17, 2021, my wife was sitting in the front passenger seat of our 2014 jeep grand cherokee summit waiting for me so that we can drive to columbus, ga for my brother's funeral. Then, for no reason at all, the headrest of the passenger popped open. My wife screamed because she thought someone was hiding in the back seat and had smacked her on the back of her head. We don't know why it happened but would like for it to be fixed by jeep. A replacement headset was estimated to cost about $1000.00.
After backing the car out of the garage i was going to get out to go back into the house..i put the car(i thought) in park,my foot was still on the brake. I started to remove my foot from the brake and the car slightly started forward i realized the car wasn't in park but drive and when i went to depress the brakes further to change gears and stop the forward motion the car suddenly revvedthe engine, squealed its tires while pealing out and accelerating at a high rate of speed back into the garage smashing into a brick wall and my dining room. The damage to the car is over $15,000 and damage to the house is approx. $9000.i know my foot was on the brake!` my face hit the steering wheel cutting my lip. The airbag did not deploy. I have two years left on the lease and i am terrified to drive it.in all of my years of driving i have never had an accident and i have always parked in a garage without incident.i have driven everything from yukons to navigators and never have i had an issue like this.i see from all the posts that i am not alone. This issue needs to be addressed before people are killed. Updated 10/17/2017
When accelerating, the engine always hesitates for several seconds, then surges forward.this condition creates a safety issue during passing, merging into oncoming traffic, evasive maneuvers, etc.this problem has existed since new, and has not improved.bergey chrysler, jeep service dept. Has informed me that the hesitation while accelerating "operates as designed", and cannot be repaired.
My car is a 2014 jeep grand cherokee limited 3.6l. It has had 9 recalls, completed. I had dashboard issues where there were no displays or lighting. The dealer could not repeat the issue. They did finally and repair. The gas tank had ventilation issues and would not fill beyond a half a tank. I am suffering the same issue. The radio and gps system went totally out. Jeep replaced the entire system. Though the vehicle is a 2014, i purchased and received it in may 2013.my mileage is about 79,000.at the cost of $3000.00 i had purchased the mopar lifetime maxicare warranty. I was told this covered everything for the vehicle as long as i owned it except for wear/tear items. The radio/gps system was deemed defective and replaced by jeep in march 2018.afterwards, when the car is driven there is a dashboard internal rattle/hum that totally restricts any hearing while driving above 40-50 mph. I took the vehicle back for this problem.the dealership checked the center console speaker and stated they could not reproduce the event. It is so loud it drowns out all noises inside and out such as sirens. I have just received another recall notice. I attempted to make the appt on 3/10 they scheduled me for 4/3/19. I told them that the gas tank again will not take more than 3-4 gals of gas which leaves me with less than a half of tank, and that the rattle is getting worse.they assured me they would examine all the issues, but even though i purchased the lifetime maxicare, i will have to pay for the rattle and probably the gas tank issue (even though they are familiar with the gas tank issue cause being their venting issue of the tank). I have researched the dashboard rattle on-line and found numerous posts from jeep owners of 2013-2016 vehicles with the safety issue. Especially if it is so extreme it dulls siren sounds from emergency vehicles.
On 11/4/14 after parking my new jeep grand cherokee at grocery store parking lot, on a completely level surface, after placing vehicle in park, exiting and walking toward store entrance i saw my car coming at me out of corner of my eye.the car had "popped" out of park and into neutral, and was rolling backwards toward me.i was waiting for another vehicle to pass by in the parking lot on my way into the store when this occurred.my jeep kept rolling slowly backwards towards me.it collided into a car passing through the parking lot.the other car had 3 children in car seats in the back seat.luckily no one was injured, but i was mortified at the looks on those children's faces, they were very scared!i have been driving many years & this was not driver error.my husband and i tried numerous times to recreate the scenario without success.the warning alarm signal would come on if the car were not in park and you tried to exit it, so i know that it had been completely in park and had "popped out" after i exited.i immediately took the car to the dealer at valencia, california superstores chrysler jeep and told them of the incident.they checked the car and said there was nothing wrong with it.they had it for several days and were unable to determine the problem with it popping out of gear and chrysler corporate said they hadn't had complaints.they told me there was nothing wrong with it and to pick it up.it is a defective death trap and i did not feel safe driving it after this incident. In researching the internet to see if this had happened to anyone else i came across a blog from 10/31/13 where the same vehicle model/year had popped out of park into reverse which was also reported to chrysler, yet they continued to sell these cars to the public.something needs to be done about this.they are unsafe and lives are at risk with them on the roadways.
On two occasions within seven days, my 2014 jeep grand cherokee ecodiesel (33,626 miles currently) stalled while driving at a high speed on the highway once at 45 mph and then at 60 mph.both times it restarted after approx. 10-15 minutes.both times i took it directly to the dealer.first time i was able to drive it in after the restart and the second time i had it towed after a harrowing time pulling over and almost being hit by the car behind me.i was very shaken and the state trooper told me to tow it for my own safety. The car when it stalled did so with absolutely no warning.after the car restarted it had a check engine light on.both dealers told me that they could not determine any issues as the check engine light told them nothing and i should pick up my car.i picked it up the first time thinking it was a one off but this second time it has been in the dealer for almost a month and i have opened a case with chrysler.i am afraid for my safety and my passengers safety.the dealer refuses to research the issue further and chrysler has done nothing other than passing on the same message from the dealer to pick up my car.the dealer actually said if it happens again bring it back!my chrysler case manager offered me three free oil changes for my inconvenience !i have done a lot of research on this issue and see that there is a recall and open class action lawsuit for earlier models related to defective tipin.i am not sure if this is the issue or not but my car is not safe to drive and i don't know what to do other than trade it in at a huge financial loss.
I continue to have rocker arm and suspension bearing and tick tick tick sounds after two separate repairs. All of the items should have been replaced not just one or two. It is a 12 dollar part. The labor to disassemble and reassemble car is astronomical. Have been without car two times for over 15 days. Totally unsatisfactory.
This is my second jeep and my previous had the same issue. The wind shield fluid kind drizzles out and never reaches the top of the wind shield
The air conditioner blows hot air in the summer and cold air in the winter. Also, the power locks do not work at times on the driver side door.
I can't get the part from chrysler for my brake booster recall. It has been ordered for 6 monthsi need this part since i drive up north
I was driving to work on june 9,2015 and i used my turn signal to switch lanes and all of a sudden they would not turn off! the turn signals were flashing back and forth between left and right the entire way to work. I got to the parking lot and i turned my jeep grand cherokee off and i went into work for my 16 hour shift thinkning they would go off by the time i was done working but i was wrong, they were still flashing when i started my jeep again! they blinked for about half my 45 minute drive home and then they just turned off. The next day i took my jeep to my local dealer and showed them the video i took while i was sitting in the parking lot of them flashing and told them i wanted it fixed because it is a safety hazard and i put my child in this vehicle everyday and having these kind of electrical problems were unsafe. Well they called today 6/18/15 and said they cannot duplicate the problem so they cannot fix it! even though i have a video as proof! i am afraid to pick up my jeep. I feel it is unsafe for the road and unsafe to put my child in but they could really care less and said i have to pick it up. I am not looking forward to picking it up because it has become such a safety hazard but my local jeep dealer will not fix it even though it is still under manufacturer warranty. Updated 8/21/15updated 10/25/2017
Bought the vehicle used from a local used lot. Noticed about a week later after it had rained a couple of times that water leaks into vehicles front, driver and passenger side floor boards and also filling up the battery box when it rains or vehicle is washed. Have had the windshield sealed and it's still leaking. I believe that it's coming in from "a" pillars down to the rocker panel seam seal. It has caused rust to form on under dash components and under the driver seat. It's causing electrical components to corrode and to act up. Also the cel to come on saying that all modules have no contact with the ecm/pcm. The water leaks as it sits or even when driving down the road.
Gear shift does not easily go into park car was running i put it in park ran into the house a few minutes later the car was going in reverse crossed the road and went down a 200 yard slope into the ditch i have had this gear problem since i purchased the jeep
When i saw the news story on 3/21/16 about the gear shifter, in my 2014 jeep grand cherokee, it validated what i had been experiencing. I had disliked the design since the first day i owned the car. When i shifted, i was always in the wrong gear. A fellow jeep owner suggested, i shift as hard as i could into park and the same for drive. It worked most of the time. I have often started to exit the car only to find it was in reverse, not park and i often put it in park when i mean to reverse as well as sport mode when i want drive. Luckily, a signal does go off and i can put my foot back on the break and shift it into park. I had never exited the car and had it roll, but it makes sense that someone would. It is a horrible design and i am hoping for a recall that would make jeep replace the gear shifter. I had to enter a date that it happened below, but it happens all the time. I cannot actually report an accident/incident, i simply want to validate the theory that the design is flawed and dangerous.
On fri., 1/16/15 @ 6:20am - i stopped at the end of my driveway, put the vehicle in park and opened the drivers side door and stepped out, as i put my left foot on the ground to get out the vehicle started to roll backwards and the door caught me and it drug me down under the vehicle and rolled over my left/right leg and proceeded to travel down the drive and crossed over my neighbors land and hit the school bus entry door/side of bus.i was shouting to my neighbor to get out of the way as i feel into the woods in tremendous pain.my neighbors came to my rescue and called 911 as they then called my husband (he was on his way to work)the ambulance came and gave me medical attention and took me to the emergency room.i went through numerous exrays and then follow-up doctor appointments.wound care was needed for weeks on my left heal as the tire bent my left foot almost in....half..to this day i still need to keep it elevated and have problems with both ankles/feet/heals..
I have real problems with the "electric" gear shift.i cannot tell what position it is in. Latest episode occurred when i was valeting the car.i left the car running andput the car in park (at least i thought i did). When i opened the door to let the car valet take the car, it started to roll backward with me half in, half out of the car. The car came very close to knocking me down and rolling over me. If the attendant had not been able to physically stop the car it would have run me down. This is not the first time this has happened. You just cannot feel the "dedents" indicating what gear it is in.the scariest car i have ever owned.
My wife and i were leaving our neighborhood driving at about 15mpr and all of a sudden we heard a loud bang and it felt like someone was in the seat behind me (i was driving) thrusting both feet on the back of my seat. We thought something was in the backseat that may have flown off the seat and struck me, it felt like a bowling ball but nothing was in the backseat . The only issue is we were slowly coming out of our driveway and turning onto our street and never applied the brakes until after we heard the loud bang. After we calmed down we inspected my seat and noticed the headrest was 'discharged ' and locked out in an upward extended position. We didn't know it could even do this. Fortunately my head was not on the headrest at the time and i wasn't driving fast on the road. This violent discharge could seriously injure or kill someone if it's not looked into.i beg you, please look into this!!
On july 16, 2015, with about 5,000 miles, the electrical system failed and the vehicle was towed to my dealership. On july 21, 2015, we learned that it had lost the key and done nothing to repair it. On july 22, 2015, it was towed to another jeep dealership. On july 23, 2015, we were advised that the problems were caused by a bad battery. On july 25, 2015, when we went to pick it up, it would not start even with a new battery. On july 27, 2015, we were told that another new battery had been installed. On july 28, 2015, we picked up the vehicle but on august 14, 2015, the electrical system again failed and it was again towed to the second dealership. On august 17, 2015, we were advised that the vehicle had been repaired by replacing various electrical components. On september 15, 2015, the electrical system again failed causing the abs and awd systems to rapidly cycle on and off; the transmission to rapidly shift through both forward and reverse gears; and for the vehicle to lurch forward and backward. A third jeep dealership refused to service it because of its history. On september 17, 2015, the vehicle was again towed to the second dealership. It had only 5757 miles on the odometer.on september 24, 2015, we were told that the dealership thought the problem might be with a crash sensor and proposed that the sensor be disabled. On september 25, 2015, after we objected to disabling a safety sensor, we were told that sensors had been ordered for the adaptive cruise and speed controls, but as of today, the dealership has not repaired the vehicle and is uncertain whether it can repair it. The vehicle has been at a dealership 25 out of the past 72 days.the dealership has not repaired the vehicle; will not say that it can be repaired; and will not say that it will be safe to operate. Jeep refuses to help. We don't want to die in this vehicle. Please help us.
The active head restraint on the passenger on the passenger side deployed without any collision. We came out one morning to just find this popped open and it will not reset. It has to go to the dealer for repair (scheduled 6/23) but could have caused serious injury if it deployed while someone was sitting in the seat.
Hard shifting in low heats and also on the highway trying to pass another vehicle the my jeep hesitates before it accelerates and starts to function properly again. Keep dealerships have replaced transmission 2 times since i purchased the vehicle. Also have some multiple software updates and issue still persists.
I bought the vehicle nearly 2 years ago and it has had this problem intermittently. At least once a week, the radio/phone/navigation panel will not start when the car does. So i have no heat or air conditioning, no back up camera, no radio, no handsfree phone. This situation usually lasts about 5 minutes but eventually will start. I have not been to the dealership to see about it so i don't know what it is. But this has the potential to bevery dangerous for me. I am a realtor and i've put 70k miles on my car in the past year. I am in it all the time and i need these features to work. I bought this particular vehicle used and i love everything about it, except this. Please do a recall on this feature. I'm not the only person that has had these problems.
The headrest on the driver side seat deployed without it being in a car accident.
Windsheild cowl ripples and allows air flow during driving. While driving windsheild has load wind noise from the lower seal of windsheild
Leather dash coming unglued,bubbling all over.
Insd put car in park, when exited vehicle, vehicle rolled down a hill and hit a tree.
This vehicle has been going dead while traveling multiple ,it has in dealer repair multiple times. Last fix was replacing computer costing over $800. Two days later it went dead while a way driving on a highway. That has happens over 6 times! we refuted paying that bill with dealer in mountain home arkansas. Car has been in my garage since that time. This has been reported to the dealer service department in mountain home and they have not responded with a plan to fix this extreme danger.vehicle was in motion all of these times on a curving highway in hills and winding road. I am totally frightened to drive it and jeep doesn't seem to care. I need help in resolving this.
While parked with the vehicle off, i was sitting in the driver seat when i suddenly heard a loud bang. I looked all around and saw the active head restraint on the passenger seat had exploded. Plastic pieces went flying out. The sound was very loud and startling, and the incident occured with no provocation.through google searches, many other incidences of this can be seen happening. Some people have the head restraint impact their head while driving, which could have caused them to wreck. I am terrified that the driver side will do the same thing, and cause me to wreck due to the shock of being hit in the head.furthermore, the vehicle is only 3.5 years old and under 100,000 miles. Jeep has stated that this is not covered and that it is part of normal wear and tear. I adamently dissagree with this statement. The active head restraints are held under high tension with a piece of plastic. When this piece of plastic fatigues due to the stresses of the spring tension, the headrest releases. This is a clear design flaw from the factory, and it not only results in loss of functionality, but could result in injury or death to the users of the vehicles. Repair costs are quoted around $750.
Occupant restraint control module recall.i have attempted to schedule the recall repair since 5 15 15.i have made several calls and visits to dealership to schedule repairi am told each time, no part, no big deal, chrysler is unwilling to send the part.called 2 26 16 only to be told i have to wait yet again.help
My sunroof exploded today.i was driving at 50 mph, external temp. Is 30 degrees and sunny.there were no cars around me to throw a rock.there was nothing overhead.i was driving on route 137 in maine, a well paved road in a fairly rural area.i had the shade closed, as i always do.i heard and explosive noise directly overhead.there was immediate loud wind noise above my head. I pulled over and opened the sunshade.the sunroof was shattered and the entire central portion was gone.all of the shattered glass around the edges was convex, bowed outward away from the car.
Tire pressure monitoring system requires tire pressure adjustment about every two weeks because of low pressure in one or more wheels.dealer either cannot or does not want to fix it buthopes for a jeep advisory or recall.owner believes electronic connections in wheels are faulty and one or more leaks air.constant leakage of air represents a potential driving hazard.after 12 flash updates to electronic systems and past failure of electronic transmission control system to shift out of park, it is clear that all electronic control systems without redundancy represent life threatening potential failures in all sytems.when such failure occur, owners will be unable to prove what really happened.the perfect crime!
My dashboard out of no where just got bubble and wrinkled..
When shifting into park the shift does not always enter into park or stay in park and on several occasions when exiting the vehicle the vehicle begins to roll as it is in reverse not park.this repeatedly occurs.vehicle was leased 11/18/13 with intentions of buy out at end to pass on to children, vehicle became to unreliable and unsafe for me to operate so i entered it onto swap a lease in 2/2014.no one was interested so it was passed to my husband and we purchased a different vehicle for me.he has continuously had the same issues as well as the gear change issues, and phone screen issues... Will definitely not be passed on to a new/inexperienced driver as the vehicle presents grave safety issues. We are again, currently trying to end the lease via the dealership as we have now been made aware of others having the same issues and feel that validation exists with the vehicle being defective and want to prevent causing to others or obtaining ourselves any injuries from such.
I keep getting a message that states the 911 system needs maintenance.shortly after i started getting that message, when starting my jeep my screen will stay blank for about 3-5 minutes before coming on.when it is blank the vehicle will switch between air conditioning and heat, high fan and low fan speed.when the screen is blank i am unable to do anything.....even using the buttons below the screen do not work.
When sitting in my vehicle my driver side headrest popped open hitting the back of my head. Causing me to panic thinking someone had gotten in my car and was attacking me. I do not have the funds to purchase such an expensiveheadrest so i am driving with it like this daily.
Water leaking into the battery box and vehicle frame.
I am driving this morning to an appointment in the i 75 when a take the exit at 20 mph and the front passenger side headrest deployed. No crash , nothing happen outside when i see my son and the boom of the headrest
In feb. 2013 i purchased a 2013 grand jeep trail hawk edition, in span of 3 to 4 months the jeep was in the service department 6 times trying to fix issues.jeep was unable to completely fix the problems to my satisfaction, i was given incentive to trade in for a 2014 grand jeep cherokee limited edition, which was running great until this past thursday.on thursday i started my jeep it barely would idle, i proceeded to get on the interstate which is when the vehicle started jumping up and down like i was going off road.it would suddenly change to neutral without me doing anything, it kept missing gears and barely running.i was barely able to get off the exit.when i got off the exit it would barely idle and again shifted to neutral without me doing anything.eventually i safely made it off the exit and into a parking lot where i got it towed.the tow truck driver could barely pull it up on the trailer.when it was placed on the trailer it wouldn't stay in park, it kept trying to shift out of gear.there needs to be some type of investigation in the grand jeep cherokee models and how they are passing inspections through production line because obviously for a consumer to get two defective vehicles in 7 months is unacceptable and unbelievable.
Had issues with gear shifter since purchase. Had an accident in a parking lot. I parked my car and wanted to leave it running, put the car in park. Stepped out of my car and walked into the store. I was alerted that my car had backed across the parking lot and hit another car. The car was in reverse. Men in the parking lot were yelling at me asking why i would get out of car with it in reverse. Obviously, not what i did. Problem seems to have become worse. It now can take 3 tries to get the car all the way into park. My vehicle is still damaged. The other vehicle was much worse. I managed to put tail lights etc back in temporarily. The corner panel is popped out on drivers side with scratches on rear of car. I called the troy police and they said because it was a parking lot, they didn't need to come and write a report.
My vehicle was in park on a boat ramp while preparing to load a jet ski. I exited the vehicle and the gear shifted out of park and the vehicle rolled into the lake. The insurance company totaled the vehicle and i have all of the documentation supporting the claim.
When i was trying to make a quick 3 point turn,i had difficulty getting the vehicle into reverse because of the lack of "feeling" in the electronic shifter control. First, it went into park, then neutral. Finally i got it into drive but the delay caused a safety hazard. A car coming the opposite direction had to maneuver around me.
I have owned 5 jeep cherokees and this has to be a lemon.i purchases it new. I have had many many recalls, most major. Recently i heard water splashing under the passenger seat, which resulted in water coming into the passenger side flooding the carpet. I was told that the box holding the battery was where the water was located. They have been working on it for two days and can not find where the water is entering. Now they are preparing to remove the trim for a possible location. They checked with my extended warranty company and they said this was not covered. I am afraid this issue will cause a fire in the vehicle since the water is entering the electrical system. I was told no recall from chrysler addresses this major issue with jeeps, even though is is common. I am afraid to look at my bill if they ever find the leak. We have been having major rain here in georgia this year and it is not used very much, so it was stationary when this happened. I was told this was a very difficult task to find where the water was entering the vehicle, and they had many jeep vehicles with similar issues. I have no idea when i can get my vehicle back. I cannot upload photos as they have the vehicle.
Constant cylinder 6 misfire. All 6 spark plugs have been replaced. Coil and fuel injector replaced. Still showing cylinder 6 misfire. Seen cylinder head being replaced on years 2011-2013 but not for a 2014. This should be covered. When the check engine light came on, it had seizure like convulsions when coming to a stop and while in idle until spark plugs were replaced. Still runningrough, very shaking like it is going to stall out.
We are leasing a 2014 jeep cherokeecomponen:t gear shift-vehicle rolled back after thinking it was in park but driver was able to jump back in and stop it on several occasions, but on one occasion, vehicle rolled backward in a parking garage into a cement pillar after exiting the car thinking it was in the park position causing severe damage to the rear and driver side.new gear shift design very tricky and could be potentially dangerous
Passenger headrest deployed while vehicle was traveling at about 20 mph on city street without any jarring or any other apparent cause.
Driver seat belt stopped retracting. Had to pay over $500 for repair. Moon roof started leaking, after two trips to the dealership, had to pay $750 to have it replaced.*dt
There have been more recalls than i can count, but recently i was driving it and the alternator (which was recalled) when out in the middle of driving and i had immediately pull over and lost control of the car. I've had another recent recall not the shifter and my stereo randomly went black, allowing no control over the vehicle settings or a/c.this car is a lemon!
My dash board is separated, meaning the leather is separating from the dash for no reason, this is know problem with these vehicles. My jeep is a garage kept, and there is no reason for this to happen. I spoke with the dealer and they said this is well problem and is not covered under the warranty. They want over $3000 to replace the dash. I see on the internet that there are a lot of complaints, plus i know three others that have the same issue with their jeep grand cherokees. Chrysler should replace the dash at no cost to us the customer, these vehicles are in the 40 and 50,000 range and should not have these kind of issues.
Sun roof exploded.hot hot, not hot, not speeding.warranty would not cover the cost!
When operating the vehicle at 52 mph and 1,200 rpm a high pitch grinding noise of a metal-to-metal type appears on the front driver side.reported to the dealer and to chrysler with no resolution. On-line forums confirm this problem occurs with many other vehicles of the same make and year.this is a recording of the problem:http://www.youtube.com/watch?v=ju1lszliefo.
Squeeling on every start up.hard shifting several complaints.chrysler has issued a service bulletin #07-002-15 rev. A to address a screeching noise on startup, or more specifically an idler pulley noise during cold start on the vehicles listed below:2014 ' 2015 jeep cherokee2011 ' 2014 jeep grand cherokee2011 ' 2014 dodge durango2011 ' 2014 dodge charger2011 ' 2014 dodge challenger2011 ' 2014 chrysler 3002011 ' 2014 dodge journey2011 ' 2014 chrysler 200, dodge avenger2011 ' 2014 chrysler town and country, dodge caravanthe bulletin applies only to vehicles built on or before september 01, 2014 and those vehicles equipped with 3.2l v6 24v vvt, or 3.6l v6 24v vvt engine.chrysler states that the sound is a loud high frequency screeching noise on startup that happens within 20 seconds of engine startup and lasts about 90 seconds intermittently during a cold engine start, approximately 0 degrees c (32 degrees f) and below.the fix is a new updated idler pulley #05281301aa idler pulley
I own 2014 grand cherokee over, 40,000 miles. The covering on theis separating in several areas. The plastic vent covers on the dashboard have also separated from the dash cover. Vehicle hasbeen garaged most of the time otherwise have used sun protectorson dash.
Went through a car wash and 2 minutes later abs and traction control light came on in the dash also service four wheel drive came on with a chime sound i took the vehicle to have code read and stored codes are as follows u041500, u040300 the abs lights and traction control light and service 4 wheel drive light went off a day later was told a possible water got into something and then driedout
The shifted out of gear and went backward and ran me over.
The vehicle reported a low battery followed by numerous other warnings in sequence and then within a few seconds stalled and would not restart. Upon taking the vehicle to the garage, the alternator (and consequently battery) needed to be replaced.reading other jeep grand cherokee recalls, to me the indecent sounds exactly like the nhtsa campaign id: 14v634000 - where ''the alternator fails and the vehicle may stall'. (manufacturer campaign number: t36)
The oil filter housing is cracked and it is a known issue with my vehicle.one morning there was a large amount of oil under my vehicle. At this time there are so many open issues with this defected partthat i am unable to get this partcause there are 5800 people in line before me waiting for this part. I am unsure where to start to have this recalled but i would like to move in the direction of having that done. Please help! i need to have this done? i read online that there was a possible petition started for this very issue.
Blind spot monitoring goes out every day. The amount of time from starting the vehicle to when it stops working varies, from immediately after starting the car to as much as 30 minutes after. There doesn't appear to by any specific scenario causing it.
Driver head rest snapped and hit me in the back of my head while on highway nearly knocking me out, also transmission will slip while in drive and put in park
The driver headrest airbag randomly deployed without incident . The vehicle was stationary.brought to dealership and was informed this was not covered under 100k warranty.felt this was concerning as potential other headrest airbag may deploy.additionally asked about the leather pulling up off the dashboard but informed this also was not covered.
Navigation system displays incorrect information.map is 2012 for a 06/13 build on a 2014 vehicle. Also, radio software cannot be updated, which is needed for map update.jeep claims neither is a defect or fraud.navigation displays incorrect roads (names, locations), speed limits, and intersection/junction information.huge potential for accidents.problem when in motion.
Shifter service
The car was rolled away from the drive way whenpark at nightfew times already .
We took our vehicle in for routine service and were informed that we needed an oil cooler as well as a radiator. The estimated cost to repair is $1300.00. The vehicle is not very old for this type of issue.
While driving at 80 mph, a very large buck ran in front of the car on the interstate. After driving back by to see the deer the next day it was probably around 300 lbs. The entire front portion of my vehicle was caved in. No airbags deployed whatsoever. Hitting something so massive at such a high rate of speed should have deployed some sort of safety mechanism i.e (airbags!!!!!)
I started receiving this error just after the 'recall fix' for the shifter. Now it goes on while driving and shifting. They wanted $180 just to evaluate the problem even though i told jeep service the issue is their fault.
Driver's side headrest deployed for no reason. Vehicle sat in driveway over night and when my wife left for work she noticed the active head restraint had deployed.
I purchased my used 2014 jeep grand cherokee from jt's chrysler & jeep in lexington, sc on may 27th, 2017.sometime a few weeks later in june, we started having issues with our radio and touch screen panel. It did an automatic update by itself (screen said to keep vehicle running for 15 mins to complete) and now it will not save any presets that we try and save to it. The volume to the radio works fine some days, other days, we cannot get the volume to work on the radio at all...or worse, sometimes it will let us turn the volume up some and then we cannot get it to turn back down (causing issues when i need to hear things outside of the vehicle) until we power the ignition down. It has affected the navigation and speakers to some degree already and we have taken it back to the dealership twice to have it looked at with no resolution.they have told us they tried a "flash update" but it still has not helped.we constantly get an error message stating "vehicle phone needs service".i did some research after our last service appointment and realized there was a recall on the radio's for this model and year jeep for the same issues we are having but, i do not see our vin # listed in the recall. I am looking for someone to shed some light if possible on how we can go about getting this resolved. Thank you!
The defrost and temperature will it stay constant. I can set the temp to 70. It will get super hot and minutes later it feels like the ac is on. The defrost doesn't work most of the time and will not defrost the mirrors
We have been having trouble with the shifter. Quite often when we push it into park it doesn't go to park. It either stays in drive or goes to neutral. So when we think the car is in park it continues to move. It is hard to get it in the desired gear like if the computer is t reading g it. We often have to try multiple times before it goes in the desired gear. We have noticed this primarily when parking, the other day we had to act quickly because the car went forward and hit a low wall, as we were parking at home.
Passenger side front active headrest deployed on it's own, (no collision, or impact) while at a complete stop at a traffic light,sounded like a gun shot, adult passenger is suffering with whiplash, and terrified to ride in my jeep again.
Will push to start while my foot on brake and it will not start. Lights radio all interior will turn on but engine will not start . It happens at first attempt in the morningand it will happen at all hours of the day.it could be off for 15 minutes to 5 hours and it will stall the same. Its parked in garage, but its the same if i leave outdoors. This has become an every day thing for the last 3 or 4 months.
On several occasions since i bought my jeep new a little over 3 years ago, i thought my jeep was in park and went to get out and it was actually in reverse.thankfully, i have always had only 1 foot out and now check to make sure it is in park even though i push the electronic shifter all the way forward. I received a recall notice, but the local dealer claims to not have the parts to fix.
I don't get this i just got this part replacement and is already peeling off and i call my dealer and they say the recall already expired
Randomly my grand cherokee overland 4wd stared spraying oil all over the rear of the vehicle. Took it to jeep and they said the rear deferential was shot and that the hose had melted off due to over heating. The vehicle never once displayed any indication of any failure or overheating. When i asked how could there not be any warning lights i was told it just happens. After researching this issue i discovered it's a very common problem. My concern is the vehicle could have easily locked up and caused the vehicle to flip or cause an accident with no warning.
Shifter doesn't work.car wouldn't shift to park and the car engine wouldn't shut off
My jeep was serviced twice for the recent shifter problem that chrysler identifies as driver inattention or confusion.the software patch that is intended to "auto park" the vehicle, has failed on two occasions.the engine is started, i apply the brake and place the shifter into reverse or a forward gear. Ithe desired gear is illuminated and i ease of the brake, however, when apply gas the engine simply races as if the transmission is still in park or neutral.jeeps attempt to fix a problem has now led to another problem.this vehicle is unreliable and a death machine.i have no confidence in it's operation and i can't in good conscience sell this vehicle to anyone. Jeep corporate should be in jail.
Vehicle was in a very slow speed left turn with traffic from a major road to secondary road . The vehicle steering failed and could not be turn which resulted in a one vehicle crash into a concrete post.
Vehicle was in motion on a highway when "service shifter" warning came on. Lights on shifter go on and off randomly while parked and in motion on highways, city streets. Shifter gets stuck between gears, shifter light reading gear reads differently than dash panel gear, ex. Shifter is put in drive (d) and dashboard reads neutral (n). There are delays in shifting between gears and beeping sound comes on. When putting vehicle into park and it will not read it, creating a stall in the process, and having to move shifter in different gears before it will start to read gears again. Vehicle has thrusted forward after putting into park while a beeping noise is going off. Shifter has not wanted to go into park, or reverse and instead goes into neutral. When shifter has been put into park the engine has made an acceleration noise. Shifter has been erratic and non-consistent, creating fearful and unsafe operating issues.
I parked my 2014 jeep grand cherokee on a hill in the driveway. I put the car in park set the parking brake and turned it off. I open the door and exited my car and the car begin rolling backwards down the hill as if it was a neutral.
While in motion the vehicle unexpectedly shifting into neutral. The loss of drive could be potentially dangerous to those in the car and surrounding vehicles.
I parked the car & placed the gear shift in park.the engine was still on.i exited the car to mail a letter.the car suddenly rolled back hitting a car that was waiting for my parking spot.the accident report states the car was "driverless". I contacted the dealer. Reluctantly they examined the car & said nothing was wrong.i asked how was it possible to exit the car if it wasn't in park. My footwould have to be on the brake or it would roll.so i couldn't exit the car with my foot on the brake!! obviously something is seriously wrong with the gear shift.it has a mind of its own & slips unless the engine is completely shut off. I had no way of entering the car as it rolled to prevent it from hitting another car.if i did most probably i would have been seriously injured.town & country jeep totally disregarded my complaint.
Leather separating from dash board. Causing distraction while driving also bubbles interfere with low light sensor on dash.
After driving over a curb in a busy retail store parking lot, my 2014 jeep grand cherokee went into full acceleration.i could not slow it down with braking, as the brake was totally ineffective, although i had full pressure on the pedal.i crashed into another vehicle, which severed my lower control arm, the wheel swung out and was cut into two pieces, and the axle came out.as a result. I had reached speed exceeding 40 mph in a second or two. It was the most traumatic event i have ever been in. I have researched dozens of accounts of this exact vehicle experiencing "sua" or sudden unintended acceleration where it could not be slowed and went into uncontrolled speeds leading to crashes.here is the link:http://m.carcomplaints.com/jeep/grand_cherokee/2014/engine/vehicle_speed_control-4.shtmli am injured as a result and will require extensive follow-up medical care.i am enclosing pictures of the aftermath.please help me obtain some assistance from this manufacturer to provide compensation for my loss and subsequent damages.*dt*dt*dt*dtconsumer stated i was contacted by the fca inspection team that the inspection was completed on november 4. *dt
The contact owns a 2014 jeep grand cherokee. The contact stated that when depressing the accelerator pedal, there was a strong odor from the vehicle.the contact stated that he placed two carbon monoxide detectors in the vehicle and they both registered at the highest level of 173 parts per million. The contact received medical attention for carbon monoxide exposure. The vehicle was taken to the dealer on numerous occasions where the failure was unable to be rectified. On one occasion, a technician drove the vehicle and stated that the failure occurred due to the way the contact drove the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 100 and the current mileage 11,000.
On multiple occasions the vehicle has been placed in park and has started rolling in both reverse & forward motions after the my wife or i have stepped out of the vehicle.this has happened both with the engine running and when it was turned off.
Rear hatch door does not stay in place after elevating. Hatch door opens automatically as it should. The hatch then falls (closes) quickly and heavily without initiation. Vehicle was parked, engine off, parked in a parking space at the grocery store the first time it occurred. Occurs continuously, has not resolved. Hatch has fallen on my head and my back.
The jeep navigation gps system has a fault that has caused me to make abrupt lane changes.on several occasions my jeep on-board gps has ordered a right or left turn verbally but when the map was looked at it would indicate the opposite direction.the problem is that if i listen to the spoken directions i may be turn the wrong way.if i consult the map after i begin the turn i have to cross lanes.i have not yet had an accident but have had close calls.i have asked two other owners of jeep grand cherokees 2014 and both had the same problems
Passenger seat headrest deployed, the vehicle was approaching stop sign upon stopping the headrest deployed and hit my wife in her head. There was no collision involved, the headrest deployed on its own.
A/c works intermittently.jim click chrysler/jeep charged me $116 diagnostic fee abd said updates needed to be made. I got my vehicle back and immediately my a/c was not working again.i returned my car to them and this time they claimed the same problem was an actuator for $318.99. Once again; i got my car back and a/c is still working intermittently. They obviously don't know how to diagnose the problem.from an internet search, i've found others who have the same issue with jeep a grand cherokee.i believe this is a defect with jeep vehicles.
Passenger head rest "popped" forward while vehicle was stationary.
Makes buzzing noice, vibration from dash on drivers side. When i go 60 70 or more is starts loud then soft. Soft buzz and gradually gets louder. Does not do it all the time, but when it does it is annoying
I pulled in to my brothers driveway there was snow on the ground.put the car in park turned it off and exited the car.it started rolling forward so i jumped back in the car and put on the brake then moved it backwards a little and exited the car again.again car in park and shut off.i walked in front of the car and found my brother. Asi was walking back to the car, it rolled forward again about 8 feet and hit my nephew's car sending it through the garage door.the next day i has the car towed to the dealership as i was afraid to drive it.results from the dealer were nothing wrong.they told the the care had what's called and open differential and if the on wheel skidded the car would roll forward.i told them i had never heard of anything so absurd and their comment was that i needed to read the owner's manual and make sure i use the parking brake.i talked with the dealership owner and told him about it. He also told me that he had never heard of anything like this either.i asked that he talk with his sales people and have them tell their buyers anpbout this.i then talked with a customer service agent at chrysler who told me she had never heard of such a thing.as a follow chrysler sent a survey to me regarding their customer service .i recounted this situation and have heard nothing.i will never purchase another jeep and if i could cancel the lease right now i would do so.this is very dangerous.i had been standing in front of my car just before it rolled forward. In addition, my car insurance premium was increased by $50 per month because of this accident?????? when i did nothing to create the problem. These vehicles should not be on the road with dangers like this.people could very easily be killed or very injured.i have told numerous people never to buy this car because of its danger.
Chrome metal interior trim is peeling off. This is happening on driver's door handle and cup holder area. As a result, the edges are razor sharp and have cut my hands on two different occasions causing lacerations.
Srs-head rest system.car was in park stationary and in drive way at my home and front passenger got into the front passenger seat and srs on head rest went off for no apparent reason.it should only go off when there is a rear end collision.this could not be reset and there is only 39,000 miles on car.had to replace at my own expense.this could have caused a serious accident.
My car was parked and the headrest on the passenger side of my 2014 jeep grand cherokee overland deployed. I have never been rear-ended/had my car in an accident, so it would make no sense for the headrest to deploy. My car was parked at the time of the deployment.
Blind spot monitoring system is erratic and has been since day 1 of ownership. Works when it feels like it. Very dangerous.
My name is incorrect in your file. You have me as [xxx]. My name is [xxx]. Please correct my name.information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The dashboard of the car has developed waves in the leather covering.it is unclear if the glue has loosened, the leather material went bad, the original installation was poor, or something completely different happened.i addressed this with the dealership but they blew me off.they claim it was cosmetic and not covered with my extended warranty.soon the dashboard defect might effect the sensor on the dashboard if it get blocked by the material breaking down more.
I have a service shifter light coming on constantly as well as some random radio station changes.it all started after last recall was fixed.i love my jeep but am so frustrated.
I had the keyless bob in my purse, walked up to the car and it unlocked.i opened the rear door and buckled my 3 year old in her carseat.i placed my purse (which contained the fob and my cell phone) on the passenger seat.i closed the rear door and went around to the drivers side and attempted to enter the vehicle.all the doors were locked. It was 95 degrees outside and 110 degrees in the car.i had to find a bystander to call 911.it took emergency responders over 20 minutes to remove her from the hot car.my child almost died because of the faulty locking system. A key fob should never be able to be locked inside a vehicle.i have been able to recreate exactly what happened, and the car will lock itself shut with the fob inside.additionally, i have found two other jeep grand cherokees that will react the same way.these cars are deadly!..updated 08/13/15
After the recent recall was completed it's not hard for my car to shift into desired gear. It must have the breaks fully applied in order to go from neutral to drive on city streets if it gets bumped or going through a car wash. It has caused several occasions of the car wash location i go to to shut down because i can't get my car into drive in time. While hooking up a trailer i can not safely back up to it because i can't see, before i had to leave my driver door slightly open to navigate and now it auto shifts into park. This is extremely annoying. The worst part is i paid $600 for a 'back up system' from the manufacturer upon purchase- they only installed sensors and no camera! i complained many times but never got the attention or equipment i thought i purchased. Now that 'recall' made everything worse and almost cause accidents i never had an issue with before.
I have taken my jeep to the dealership 4 times already. I have only owned it for 3 months. About a month of that i haven't driven it. Because its been in the shop for so long. It has a problem where it shifts really hard from 2nd to 3rd, 3rd to 4th. It moves the car forward then jerks it back really hard, like you're getting hit from behind. Its scary especially when there are small children in the car. I had thought i had bought a reliable car but it seems that 30k has gone to waste and my hoopty was more reliable. The engine also shakes and sometimes it's stuck in third gear! its embarrassing and scary to pull out in flowing traffic. A check engine light has came on before but i have still not "met" the requirements for a new transmission. They replaced the valve body but it only drove smooth for a few days then went back to jerk the entire car again.
There is a loud bumping noise coming from the under carriage at start-up
Over-the-air software update. Accepted the update one time. Update occurs almost daily. While updating the infotainment display only shows progress bar (15-20 minutes) while driving. After update download complete the screen never changes back to original intended functions during ignition cycle. Next ignition cycle the screen appears normal until update occurs again, but functionality is very slow to respond or does not respond to "touch" requests for climate controls, navigation, radio, etc. When reversing, the back-up camera image screen has a long delay of 5 seconds or more. Backing maneuver usually near completion when image finally appears. Camera image is not available during the update or after update complete and not until next ignition cycle. This is a safety issue. Navigation system rarely functions when the screen is available.
Sometimes when using e-shifter, it does not move into correct gear or moves out of the gear unknowingly
The car is making a humming noise that sounds like wind noise from the windshield on the drivers side .the noise occurs more often at speeds higher than 60 mph but isn't every time.it starts gradually and grows louder.it is distracting and not good for drivers being able to focus on the road.
I sent in complaint # 11374883 on 11/16/20 but needed to add that my airbags are not working either along with this seat belt that the pendulum or motor has broken.i understand the airbags are tied into it the p67 recall as well.they are not working either and my warning system is no longer telling me my ab or seat belt is not working or on.recall p67 was my model and make jeep but my vin was not included for some reason.i called gm as the recall stated and they said they don't know why my vin was not part of the recall and should have been,.they advised me to reach out to you and ask you to get this added to that recall as the issues match and are the same for other owners of the same vehicle i have and year and model.please, my safety is compromised and i do not have the funds to get this defect fixed.i am the caregiver to my sick 81 yr oldhandicapped mother and i need safety when carrying my 81 yr old mother around.the passenger side will go next as reported by others on the threads i see.this issue occurred at the mileage others said it did to theirs.14,000+ asa matter of fact.please, get me under this recall for my jeep gc limited 2014 model.this is clearly a defect as was my oil sensor that had no issues at all but a warning light that came on..i had it fixed at 550.00 back 2 yrd ago.many other same complaints but no recall.chrysler filed bankruptcy.you are truly,my only hope to get this under the p67 recall as it should have been when my model and mileage is the same as others when the issues occurred.please help me.i have never had this happen in any of my past cars or my husbands old car or my daughters cars.this is a defect and my families safety is at risk as this is our main vehicle.please help and get me under that recall.i am praying about this , that you will help us to get this defect resolved under p67.
With the vehicle in drive and when traffic is clear release the brake and depress accelerator pedal intermittently i get the message " service electronic throttle control" at that precise moment, there is no accelerator, vehicle may move ahead slowly from an idle but that is it.when the message goes away the throttle responds normal.the last 3 times this has happened i was coasting down hill with my foot off both pedals.i have had it into the dealer ship several times. This issue has been ongoing for over 2 years now.because i can not show them the issue, when i take it in, they do nothing.
The alternator light came on in the vehicle while driving, then within about 10-15 minutes the radio had no sound although the screen was still lit.other lights then came on such as the engine light, anti-lock brakes.about 5 minutes later, i had to stop at a stop sign, when taking off again, the car would barely move.it wouldn't go above about 10-15 miles per hour, then it picked up speed but i no longer had power steering.as i pull into a parking lot to get the car off of the road, the wipers turned on (even though the switch was off).when i got into the parking spot, the car could not be put into park due to the power issues.i had to hold my foot on the brake until the engine died.within 2-3 minutes the engine died.everything was dead, including the power locks.then a few minutes later the dash would light saying the ignition or accessory unit was turned on but you couldn't do anything to turn it off.everything would then turn off again.after sitting for about 30-45 min, the car would start back up but it was not driven anywhere, we had it towed.both the alternator and battery needed to be replaced which is what caused the issues.the alternator is under a recall for my model/year/engine type but not for my vin.the recall was due to very similar issues, loss of steering control, loss of power.
On 9/23/20 my 2014 grand jeep cherokee accelerated on its own causing me to crash into a fountain wall. I was parking and almost at a complete stop when my car went haywire. It felt as if i got hit from behind, my dash lit up, my engine revved real loud and my car lunged forward. There was enough force to lift my front end and place it on the 2nd tier of the fountain wall. I was in a tight parking area at the hialeah gardens building department. Please google earth the parking lot to understand the parking lot and how compact it is.i had an investigation done on my car and received a very generic response via email regarding the findings and that chrysler / jeep were not ledto believe that the incident was due to a manufacturing responsibility. Not one person has called me to discuss. Jeep is very lucky my kids were not in the car and that i didn't kill anyone or myself. Customer care has been a joke. They told me that i can request call backs but it will never happen.i have a right to know what the investigation showed on my car. My car accelerated on its own! i cannot get any response from the chrysler / jeep on the investigation ofthe little black box and how they came up with their decision. I believe they send these generic emails out to shut you up and hope nothing further comes about. They know we have no means of talking to anyone and get away with having defaulted suv's. They get away with lying and being unobtainable.i have additional pictures if you need to see them
The contact owns a 2014 jeep grand cherokee. The contact stated that the heated seat would activate independently and would also overheat. The contact also mentioned that whenever the accelerator pedal was depressed, a burning odor was emitted into the vehicle. The vehicle was taken to the dealer where the technician was unable to diagnose the failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 120.
Similar to nhtsa ids#: 10533622 and 10533524. Occurrence: 5 times to datefrequency: randomlyspeed: less than or equal to 50 mph each timeadaptive cruise control: always off, never onvehicle mileage: ~ 3,200the car randomly applies the brakes even though there are no objects in the road (front, rear or sides) and no pending accident.out of the five times, two of those times so hard that the anti-lock brakes activated.this is very dangerous and can cause an accident. To date no accidents, because no cars have been around when this happens. I have a family and am afraid to continue to drive or let them drive this vehicle. It has been to the dealer once for this issue and will now go in a second time because the issue was not resolved. The ntsb should really look into this issue with chrysler and either issue a recall or at a minimum issue a tsb.
While driving on the highway with no vehicles or obstacles in front of me, the break assist collision avoidance went off indicating an imminent collision and stopping the car. Perhaps related to the same issue, a few minutes after this incident the computer also displayed an error message stating that the automatic windshield wipers were not working properly
The contact owns a 2014 jeep grand cherokee. While driving out of the parking lot, the vehicle shut off and the insufficient battery charge indicator illuminated. The failure recurred and the vehicle was towed to ron carter chrysler jeep dodge ram of league city (281-668-5383, located at 3535 gulf fwy, dickinson, tx 77539). The dealer stated that the vehicle was included in nhtsa campaign numbers: 17v435000 (electrical system), 17v572000 (service brakes, service brakes, hydraulic), and 18v332000 (electrical system, vehicle speed control). The vehicle was kept at the shop for the recall repairs. Four days later, the dealer still had not completed the repair, stating that the gear was stuck in park. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 83,000. Parts distribution disconnect.
I was driving home from work on 7/5/15 and my dash started flashing. It was reading the incorrect speed and mileage and i could not get it to stop. I have contacted my jeep dealer service department and fca about this. This is not the first time this has happened. I have been complaining about the speedometer,odometer and the dash flashing since august 2014 but everytime i have taken it in for service i have been told that they cannot duplicate the problem. Well this time i took a video of it happening. My speedometer would read my traveling 30mph then all the way down to 20mph and then all the way up to 40mph all in my 22 second video! i have no idea how fast i was really going and the flashing is very disstracting to try and drive and pay attention to the road. I have told fca for almost a year now that i do not feel my jeep grand cherokee is safe and i continue to have more and more electrical problems with it even after the recalls were completed and i have yet to hear anything from them. I called and complained so much to them that they asked me to stop calling.
Driving through the eisenhower tunnel the brake warning system activated. The brakes did not engage. I have had this jeep for over a year and have driven through this tunnel over 80 times and now whenever driving through the tunnel this brake warning will flash. This has occurred approximately 16 times now. This warning is now going off on the open interstate and secondary roads. The adaptive cruise control stops workings after 15-20 minutes. This has been into two different dealers, only to tell me the lens was dirty. Within 20 minutes after leaving the dealer (who cleaned the sensor) the system stops working and says to clean the sensor. No snow or water was driven through prior to the message being displayed.
I purchased a 2014 jeep grand cherokee limited for $46,000from dothan chrysler dodge jeep ram on saturday, august 17th, 2013.we drove off the at 8:30 p.m. That evening.on monday, august 19th, at approximately 4:00 p.m. As i was driving down the highway after having just left my job at the washington county sheriff' office, where i am the public information officer, my vehicle's screen flashed a warning that read: vehicle gear shift malfunction.the screen went completely black for approximately 1 minute.when it came back on the screen read: please service transmission followed by turn off ignition to engage park.i tried to turn off ignition, in the middle of the highway, and the warning then read: vehicle must be in park to turn off ignition.this endless circle continued as i was able to stop the car at a gas station parking lot.i sat in the parking lot of the gas station for approximately 5-7 minutes where i documented (via cellphone camera) the repeated messages and attempted to turn my engine off and simultaneously attempted to put the vehicle in park.the gears would not display.there was no way to see if the vehicle was in park, or what gear it was in at all.after struggling with the vehicle for close to 7 minutes, i was finally able to turn the ignition off.when i restarted the vehicle, the transmission service light was on.i contacted the dealership (as noted above) immediately.i was assured by the salesman that this "happens all the time to jeeps".this was my first major concern with not only the vehicle, but also the dealership.i have a full team of certified mechanics that work for our office.i met with each of them and was told that this was not a common thing for any vehicle.my cruise control is now completely inoperable.
The contact owns a 2014 jeep grand cherokee. The contact stated that when depressing the accelerator pedal, there was a strong odor from the vehicle.the contact stated that he placed two carbon monoxide detectors in the vehicle and they both registered at the highest level of 173 parts per million. The contact received medical attention for carbon monoxide exposure. The vehicle was taken to the dealer on numerous occasions where the failure was unable to be rectified. On one occasion, a technician drove the vehicle and stated that the failure occurred due to the way the contact drove the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 100 and the current mileage 11,000.
The contact owns a 2014 jeep grand cherokee. While driving at approximately 50 mph, the vehicle jerked and independently slowed down after an unknown warning indicator illuminated. The contact stated that the accelerator pedal failed to respond. The contact had to hit the gear shift. The engine revved and went into sports mode. The contact continued to hit the gear shift until the vehicle shifted back into gear. The failure recurred on several occasions while driving at various speeds. Upon purchasing the vehicle, they were told that if the vehicle independently shifted into sports mode, they should push the gear shift back to change the mode.the vehicle was taken to the dealer but the failure was unable to be determined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 7,000.
I was driving approximately 40 mph on w. Maple rd in troy, mi in the middle of the afternoon on february 18, 2015.there was minimal traffic on the road and no one in front of me in my lane or the lane next to me.suddenly, my dash lit up to brake and the car started braking on it's own.it happened so quickly that i wasn't even sure what it was.it happened again about a mile down the road.again the system applied the brakes and the warning word brake flashed on my dashboard when there was nothing near me.it happened quickly and then the car went back to normal without me doing or changing anything in the car.i brought it to the suburban chrysler dodge jeep ramdealership in troy and they said they were not able to recreate.no codes were activated in the computer and there were no service bulletins about it so there was nothing they could do.. . i took the car home and the same thing happened again to me five days later driving at approximately the same speed.this time the dealership kept the car longer, drove it 119 miles, used the miller tool kit to align the camera and still found nothing wrong.the following week, it happened again and i returned to the dealership.this time they replaced the front sensor and bubble aligned.the only thing that the dealership found was that on one of the test drives they couldn't get the acc system to work at all and still no reports showed up on the computer.the next test drive all systems were working, again no report on the computer of the change.the dealership still could not duplicate the problem but they thought that they fixed it.. In may, it happened again. It occurred while i was merging onto the expressway traveling at 63mph. I returned the car to the same dealership and again it was returned to me without being able to diagnose or fix the problem.. .updated 07/21/15
Takata recall i was driving a 40mph street when i was going to make a left turn. I was waiting for cars to pass to make the turn when the throttle control light came on the dashboard. I was trying to turn but the car wouldn't let me accelerate. I am thankful that there wasn't any cars coming towards me. I pulled over turned it off and back on it went away.the car had a recall in 2017 for the alternator. I had a similar incident where i was driving and the jeep had slowed down it completely turned off but was able to pull over at a apartment complex. The jeeps dashboard lights were flashing the windshield wipers were on really fast, everything was flashing. I couldn't put the car in parking, it was smoking. I had my daughter in the back seat, i had managed to turn around get her out while my foot was on the pedal jump out of the car with her in my arms. The car kept moving until it crashed into a car infront of it. I felt like i was going to die with my daughter in the car. I feel like the throttle could be related to the alternator. I am scared to drive my car.
The contact owns a 2014 jeep grand cherokee. The contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic), nhtsa campaign number: 14v293000 (vehicle speed control) and nhtsa campaign number: 14v391000. However, the parts were not available for each recall. The dealer was unaware when the parts would become available. The manufacturer was unable to provide an estimated time frame when the parts would be available. The contact had not experienced a failure.
I have a 2014 jeep grand cherokee diesel.check engine light came on... Took to dealer.they flashed it . Check engine light came on again.this time the car gave me a warning that it would go into limp mode in 150 miles.took to dealer.it is parked they say its the pre-catalytic converter and it needs to be replaced.no time line on getting part or vehicle back.this limp mode is a major danger.the service manager said there were 46 "parked" jeeps waiting for the part.i regularly take my jeep into the outdoors i could be stranded if the jeep went into limp mode putting me in a dangerous situation.
On november 17th, after about 30 seconds driving forward, the car shifted from 2nd gear back to first gear.the car practically skidded to shift back to first.i was thrown forward in the car.luckily, i wear my seatbelt.it would not shift out of first after that.the engine light came on.i had it towed to the dealership where i bought it.they said something is wrong with the transmission.they said they could not fix the transmission, but would replace the entire transmission.they said with a car this new, they do not have the knowledge to fixing the transmissions.they replaced the transmission and drove it 200 miles.they said it is fixed.i picked it up on a monday, november 24 and drove it home.the next day, i had the problem again.when turning on 4 lane road (2 in one direction and two in another), the vehicle started to go across the intersection.it appeared to try to shift to 2nd, but the car stopped moving (like it was in neutral).i had to start blowing the horn as oncoming cars were coming at a high rate of speed.i could have been killed.i immediately called the dealership.they picked the car up and drove it back to the dealership.they ran numerous tests on the car and could not duplicate the problem.they called and told me the car was ready.i have severe reservation about getting back in a vehicle that i could have been killed in and drive it away when i know, the dealership knows and chrysler knows, they couldn?t duplicate the problem and they didn?t fix anything.so, basically, i will be driving a ticking time bomb that could blow up at any time.my wife, kids and grandkids could be in jeopardy and other drivers on the road.i paid over 50k for this vehicle, only to find myself stressed out over this fact.i cannot get back into this vehicle knowing nothing was fixed and i was almost killed.
This vehicle has been going dead while traveling multiple ,it has in dealer repair multiple times. Last fix was replacing computer costing over $800. Two days later it went dead while a way driving on a highway. That has happens over 6 times! we refuted paying that bill with dealer in mountain home arkansas. Car has been in my garage since that time. This has been reported to the dealer service department in mountain home and they have not responded with a plan to fix this extreme danger.vehicle was in motion all of these times on a curving highway in hills and winding road. I am totally frightened to drive it and jeep doesn't seem to care. I need help in resolving this.
I was driving on the highway in rush hour traffic when the car suddenly accelerated and side swiped a school bus.the car went out of control and was unable to be stopped, crashing into a concrete media on the left side of the highway before spinning across three lanes of traffic and crashing into the concrete barrier on the right side of the highway and finally stopping.the car was totaled - the entire frame was twisted, all four tires were destroyed, the bumper was hanging off.there was severe damage to the entire car - not one corner or area of the car was not dented, dinged or scraped.none of the air bags deployed (despite the violent nature of the crash).i walked away from the accident but had a herniated disc in my back and an injury to the rotator cuff in my right arm and missed a significant amount of time from work while recovering.
I was driving and stopped at the stop sign and when i accelerated after making the stop and took a left turn on g street located on kirtland air force base my car accelerated and i lost control and when i applied the brakes nothing happened and my car proceeded to hit a parked vehicle and still the brakes did not stop the car and the only reason the car stopped was because i hit some reinforced steel cables holdingsomething up. Four other vehicles were damages as a result of my brakes failing.
When i attempt to accelerate quickly, the car seems to shift into neutral (although it doesn't display that it is in neutral on the screen) and will not accelerate.the engine still revs when i push the accelerator, but the car acts as if it is in neutral and the car will not accelerate.this problem has occurred several times in my vehicle, and each time i have been traveling at speeds of greater than 40 mph and it has occurredwhen i have attempted to accelerate quicker than normal, such as when i am merging on to the highway.i believe it is a problem with either the transmission or the computer that operates the transmission.
Sudden unintended acceleration "sua" occurs at a complete stop with brake applied. First time 08/14 as i pulled into a forward facing curb-i had just come to a complete stop and was about to put the car in park when the engine loudly surged.i was astonished and got the car into neutral;the surging stopped. The car was new and i could not believe this happened-i was dumbfounded. The second time the "sua" happened was 01/26/15 -i came to a complete stop at traffic light behind several cars. As i came to a stop with my foot on the brake the car's engine surged violently and the car tried to move forward. My husband was a passenger in the car and witnessed my foot was on the brake. I immediately moved the gear shift to neutral and surging stopped. I relayed this incident to jeep service rep by email who said he never heard of this. The third time of "sua" was 6/25/15; i was first car at traffic light.i came to complete stop with foot applied to brake when the engine surged, the car squealed and jumped about 3-4 feet into the intersection; i got the gear into neutral and the surging subsided.took the car to jeep dealer who tried to duplicate the situation over a period of 14 days without success.i also contacted chrysler corp. Who opened and then dropped a case.fourth time on 12/03/16-i was 3rd car at a traffic light and, again, came to complete stop with foot on the brake when the engine surged violently and rammed the car in front of me damaging my car and his.in this instance i was unable to get the car to neutral in time. Chrysler corp was contacted, they investigated by retrieving info from edr and concluded "we are not led to believe this is a manufacturing responsibility and ...decline any assistance with this incident."our written requests for the data results have been ignored.jeep service will not issue us a repair order-the car is unsafe!
The contact owns a 2014 jeep grand cherokee. The contact stated that the vehicle shifted into drive independently and there was a sudden acceleration; as a result the vehicle crashed into a barn. The contact mentioned the crash stopped the vehicle from accelerating; however, the wheels continued to spin. A police report was filed but there were no injuries reported. The vehicle was taken to a dealer where the failure was unable to be replicated. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 3,000 and the current mileage was 13,000.
After driving over a curb in a busy retail store parking lot, my 2014 jeep grand cherokee went into full acceleration.i could not slow it down with braking, as the brake was totally ineffective, although i had full pressure on the pedal.i crashed into another vehicle, which severed my lower control arm, the wheel swung out and was cut into two pieces, and the axle came out.as a result. I had reached speed exceeding 40 mph in a second or two. It was the most traumatic event i have ever been in. I have researched dozens of accounts of this exact vehicle experiencing "sua" or sudden unintended acceleration where it could not be slowed and went into uncontrolled speeds leading to crashes.here is the link:http://m.carcomplaints.com/jeep/grand_cherokee/2014/engine/vehicle_speed_control-4.shtmli am injured as a result and will require extensive follow-up medical care.i am enclosing pictures of the aftermath.please help me obtain some assistance from this manufacturer to provide compensation for my loss and subsequent damages.*dt*dt*dt*dtconsumer stated i was contacted by the fca inspection team that the inspection was completed on november 4. *dt
Trying to set cruise control on 2014 jeep grand cherokee laredo, pushed the set + button to set cruise speed, but would not set.also tried to just accelerate using the set + button and this would also not increase cruise speed.after numerous times of pushing set + the vehicle would speed up at a higher rate of speed than the one or two clicks.had to eventually quit using cruise control and it is was unrealiable.have used in past w/o incident.had vehicle in for routine maintenance on 8/13/2014 and this was not an issue addressed in any recalls or program updates.
Jeep accelerated on its own from 40-67mph i tried to press brake to stop car but it didn't work since the jeep kept on acceleraiting. Tried to shift to natural and ride it out but it wouldn't shift it was stuck on accelerating. Killed the engine since the brake wasn't stopping the car since it kept on trying to accelerate and since i couldn't shift to natural. Jeep has had my car for 2 days and can't find anything wrong with it and claim they have never heard of that issue which is the reason i'm reaching out here.
When coming to a slow brake, the brakes stutter and push the car forward. Additionally, the vehicle sometimes when driving at higher speeds (specifically on the freeway at about 60-70mph) engine revs high without kicking over. Furthermore, when slowing it has a hard time kicking down to the next gear. Transmission light has come on several times as well. When taking the vehicle in for service, they are unable to recognize any problems at all and can not fix.
Forward collision warning (fcw) occasionally comes on without reason in city traffic,interstates, and country roads (no traffic or obstructions nearby) and at various speeds causing a "brake" warning signal and sometimes, not always, actually causing the vehicle to brake. Related to the fcw problem is a warning signal that frequently appears that indicates the adaptive cruise control/fcw are unavailable. Vehicle has been in shop numerous times and except for one time that the dealership found a part missing, the dealership continues to indicate they cannot duplicate the problem. The problem remains on-going and has not been resolved. The date of occurance below is the most recent event with the "brake" warning.
1) collision avoidance system engages for no safety reason whatsoever.the 'brake' warning on the dash flashes, the brakes charge, and the brakes engage.i can be the only vehicle on the road and this will occur.has been happening intermittently each and every day the vehicle is driven.causes distracted driving, sudden unexpected stopping and unsafe performance of the vehicle putting vehicle occupants at grave risk.2) after a period of driving time with the adaptive cruise control engaged, the system disengages for no apparent reason.a message alerting the driver to clean the lens is displayed on the dash.the lens is not dirty or obstructed in any way.this occurs each and every time the adaptive cruise control is engaged.causes unanticipated deceleration of the vehicle, distracted driving, and unsafe performance of the vehicle putting vehicle occupants at grave risk.
The forward collisin control was turned on. It started beeping when no one was near me at all from any side of vehicle. Then the brakes slammed like it was preventing a rear end collisin by my vehicle. My car slid to a stop at approximately 40 miles an hour. It scared the crap out of me and i have had that safety sensor option turned to off ever since this incident.
Our suv is equipped with collision avoidance and adaptive cruise control.the vehicle has repeatedly and without cause either alarmed or in some cases slowed to avoid a collision that is not eminent (i.e. Along a straight section of highway with no vehicle or object within sight of the car).the system has provided multiple false alarms and we have not been able to determine a pattern or trigger.additionally the car reports at times that the acc is inoperable and then moments later the fault message disappears.the car has been taken in for service to address.to date the dealer has been unable to replicate the problem and jeep is unwilling to replace any parts or acknowledge the problem until it is replicated for them to be able to witness.
2014 jeep grand cherokee.consumer writes in regards to vehicle sudden acceleration accident.the consumer stated she had her foot on the brake, to shift to park. She noticed the column said neutral, and the next instant the vehicle went forward and crashed through a cement block wall and glass window of a store and bent the support pole.
Complete electronic and communications failure of instrument panel from unknown electrical shortage resulting in loss of control over transmission shifting and most control switches like windshield wipers, turn signals, emergency flashers and brake warning like is on that i believe indicated no abs. Experienced this problem many times driving on i-75 in michigan and ohio.very dangerous situation while on the road without any prior warning.initial warning is "service shifter soon" followed by "no bus".after multiple trips to the fca dealer, root cause not identified and more fix to date.suspect the electronic shifter malfunctioning but no help from dealer service department.reoccuring problem for the past 9 months.current mileage is 79,000 miles with vin # (xxx) 2014 jeep grand cherokee.no accidents or aftermarket add on work ever.i fear for my safety driving this vehicle to florida for retirement on 1-25-2019 through 1-29-2019. Again, no resolution from golling chrysler or from fca star case #57876853. I fear this vehicle is not reliable at this point for short or long distance driving. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).*cw
The contact owns a 2014 jeep grand cherokee. While attempting to merge into traffic from a parking lot, the contact depressed the brake pedal and the vehicle independently accelerated. The contact stated that excessive effort was needed to stop the vehicle. The vehicle was taken to dave syverson chrysler (located at 2310 e main st, albert lea, mn 56007, (507) 373-1438) to be diagnosed, but the mechanic was unable to retrieve a fault code on three separate occasions. The contact stated that the dealer replaced several of the computers in the vehicle, which possibly included the ecm, pcm, and tcm; however, the failure recurred. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 49,999.
After the mandatory emissions modification that was required on the ecodisel 3.0 liter dodge and jeep vehicle, there has been a significant decrease in vehicle performance.the vehicle has lost performance in shifting, acceleration (response), fuel efficiency and overall power.this is not only performance related, but also a major safety issue as it makes it difficult to accelerate properly when making turns into oncoming traffic.
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving at 65 mph, the diesel exhaust filter full warning light illuminated and the vehicle decelerated to 40 mph. The vehicle was taken to fremont chrysler dodge jeep ram (39639 balentine dr, newark, ca 94560, (510) 656-8700) to be diagnosed. The contact was informed that the throttle body needed to be updated. The vehicle was repaired however, the failure recurred. The contact stated that the throttle body was updated four times. The manufacturer was not notified of the failure. The approximate failure mileage was 125,000.
Takata recall when i press the start button in the jeep it hesitates to start. Sometimes have to do it couple times, then it shifts funny when you press on gas like it doesn't get enough power.
I had driven approximately 520 miles enroute to my vacation home and was driving with the cruise control activated and seatbelts were in use by both myself and passenger.suddenly and at the same time the seatbelt and airbag warning lights came on and within a few seconds the cruise control disengaged and the message "acc/fcw unavailable service required" popped up on the dashboard.for the duration of my vacation the vehicle was operational however i had no cruise control.contacted two jeep dealers in the area and they were too booked up to service my vehicle.upon my return home i took it in to my jeep dealer.here is the exact quote from their service invoice as to what was discovered: "found many modules with loss of communications with the orc module (airbag module) with codes in them.found orc to have an internal fault, replaced and set up orc module".
The contact owns a 2014 jeep grand cherokee. The contact stated that when the accelerator pedal was depressed, the vehicle decelerated and jerked forward. The vehicle accelerated independently and the check engine warning light illuminated. The vehicle was taken to dealer. The technician informed that the vehicle was operating as designed. The manufacturer was notified of the failure. The failure mileage was 17,442.
The contact owns a 2014 jeep grand cherokee. While attempting to park the vehicle, it independently accelerated and crashed into another parked vehicle. The air bags failed to deploy. A police report was filed. There were no injuries. The vehicle was towed to a dealer where it was diagnosed, but the cause of the failure was not found. The vehicle was repaired, but the failure recurred. The manufacturer was notified of the failure. The failure mileage was 16,500.
My daughter was parking her 2014 jeep grand cherokee outside of a retail store.as she slowed and pulled into a parking space, the jeep suddenly surged forward, jumping the curb, crossing a sidewalk, going through a small grass median, and into a different area of the parking lot.the police report, oklahoma city police department report, case number 15-redacted, accurately records the surge.the officers conclusion was driver error.through research i have found numerous similar complaints concerning 2014 jeep grand cherokees.i called the service manager for the jeep dealership where we purchased the vehicle.i told him about the accident and that when the jeep came in for repair, i wanted the accident data preserved.he told me the only data that he could obtain was jeeps proprietary information, which i could not have.a representative form my insurance company is adamant that we, as the owners of the jeep, have a right to any information captured by the jeeps systems.however, the insurance company had no way to obtain that information when they appraised the damage to the jeep.i need help in obtaining the data by someone outside of jeep who can access it, or help to compel jeep to provide me with the information, hence this online submission.the website which contains other complaints about 2014 jeep grand cherokees ishttp://www.carcomplaints.com/jeep/grand_cherokee/2014/engine/vehicle_speed_control-2.shtml. 2014 jeep grand cherokee vehicle speed control problems | page 2the website concern jeep grand cherokees or all years having trouble when the tires/brakes get wet is jumpin' jeeps are hard to tie down
As approaching an intersection i began to coast and place my foot on the brake.at the time i started to brake, the vehicle surged forward for 1 second.as i came closer to a stop, the vehicle surged again at which point i had to "stand" on the brake pedal to prevent me and my family from rear-ending a vehicle and going into a busy intersection.
The vehicle stalled while crossing into a four lane highway.the vehicle would not re-start for over a minute all while disabled in oncoming traffic. The check engine line came on, the cluster display showed numerous warnings including service throttle control.
The contact owns a 2014 jeep grand cherokee. The contact stated that he experienced several failures with the vehicle. While driving various speeds, the contact heard knocking and banging sounds coming from the engine without warning. The check engine warning indicator eventually illuminated after the failure persisted for some time. The contact drove the vehicle to port jervis chrysler jeep dodge (131 kingston ave, port jervis, ny 12771, 845-856-6211) where the transfer case was replaced; however, the failure continued. The transmission was ultimately replaced twice by an independent mechanic. Also, as the contact was closing the rear hatch, the contact noticed smoke coming from both license plate bulbs. The contact immediately shut off the vehicle and removed the bulbs from their sockets. The contact called an unknown dealer to have the bulbs replaced and was given a quote of $250 per bulb. The light bulbs had not been replaced. Also, when the contact activated the cruise control, the cruise control continued to function even when it was attempted to be disengaged. The contact had to place the vehicle in neutral in order to disengage the cruise control. The contact also experienced several other failures with the vehicle, including other electrical, engine, and suspension failures. The manufacturer was notified of the failures and stated that there was one recall on the vehicle. No further assistance was offered. The vehicle had not been repaired. The failure mileage was 40,000.
The contact owns a 2014 jeep grand cherokee. The contact stated that while exiting a residential garage, the vehicle suddenly accelerated in reverse and crossed the street, crashing into a church building. A police report was not filed and no injuries were reported. The contact stated that the vehicle had been recently repaired under nhtsa campaign number: 13v483000 (electrical system, electronic stability control, service brakes). The vehicle was taken to the dealer however, the technician was unable to diagnose the failure. The manufacturer was made aware of the failure. The vehicle was repaired. The failure and current mileage was 4,000.
The contact owns a 2014 jeep grand cherokee. The contact stated that while traveling at unknown speeds, the vehicle failed to respond to acceleration attempts. The contact also mentioned that the vehicle erroneously accelerated intermittently. The vehicle was taken to the dealer where the failure could not be diagnosed. The vehicle was not repaired. The manufacturer was contacted about the failure. The failure mileage was approximately 6,000.
Cruise controlplaced at 55 continually accelerates & speeds up to 80 plus once it crests a hill before down shifting or i have to break hard to slow down and shut cruise off.
While going through a carwash this weekend, my car accelerated at some point after the gear was put into neutral, and hit the car in front of me.when the brushes in front of me parted i could see i was going to hit the car in front of me and tried to stop with the brakes but did not stop in time.a couple years ago while slowing towards the end of a lane with my foot on the brake it had also accelerated, causing me to almost hit another vehicle before the acceleration stopped.periodically, but not often, when i am at a stop and then proceed my car will lurch forward as if i had floored the gas pedal, but i haven't.my husband has been with me and said not to floor it.i just give him the look and say i didn't.yesterday, however, just hours after the car wash incident, he was driving the jeep when he thought he experienced the same "over-acceleration" after proceeding from a stop.the car-wash attendant yesterday had accused me of not putting my car in neutral but i had pointed to my dash to show him it was in neutral.he didn't believe me but then looked at their video which was inconclusive.but something made him do a google search where he came across sudden unexpected acceleration in jeep grand cherokees, at which point he apologized for basically accusing me of lying.
1. When adaptive cruise control is set and vehicle has to adjust speed, there is a static noise coming from under the steering column. 2. When adaptive cruise control is set, vehicle will accelerate when approaching vehicles instead of slowing down. 3. Vehicle brakes on it's own and displays "brake" in display when more than 3 car lengths away. This happened with and without vehicle adaptive cruise control set. As a side note, chrysler/jeep has not been responding to our dealer to rectify these problems.
Transmission shifts gears irratically but not all the time.it can be a delayed shift as i'm accelerating or rough feeling shift as the transmission automatically moves through the gears. Occurs at various low end speeds (e.g. 0 - 40 / 50 mph)
Vehicle accelerated suddenly, unintentionally, and disproportionately to throttle position, resulting in a head-on crash into a wooden fence.vehicle and fence were both damaged.
Traveling at highway speed numerous warning messages and warning chimes started to go off. Created distractions to driving and it appears that air bag and seat belts stopped functioning intermittently. Cruise control also failed.vehicle already serviced on all prior recalls two months ago. These issues are new starting on 5/23/2014.dealer appt is scheduled for 5/26/2014. In past, also reported issues with transmission shifting and hvac. Not a well tested vehicle.far too many dangerous issues with vehicle. Hope nhtsa can investigate issues.
When driving on the road and coming to a stop no problem until it's needed to accelerate then the truck will hesitate. When going from a stop sign and making a left or right then jeep will hesitate real bad and the vehicle will take awhile to get up too speed
The vehicle abruptly braked when there was clearly no threat. This almost caused a rear end accident from the vehicle traveling behind me.and it truly upset that driver. Not a great situation. This has occurred three or four times. I asked the dealer to check with chrysler and they tell me they can not find anything wrong with the vehicle.
This situation has happened 5 or 6 times between june-dec 2014 on our jeep grand cherokee summit 4x4 ecodiesel. After coming to a complete stop a service electronic throttle warning flashes on dash board.when the accelerator is pressed to continue forward there is no power and the vehicle will not accelerate forward.on some occasions the car had to be restarted several times before it operated normally again.on other occasions the car regains acceleration capability after a short 10 to 15 second delay.we have had the car in for service for this issue but the dealer found no error codes in the system when diagnostics were run.we are taking the car in for service again on 12/16/14.we have been lucky so far that we are not in the way of oncoming traffic when this has happened or that we have not been hit from behind when we are unable to accelerate after stopping at stop signs or traffic lights.we would certainly like to get this problem fixed before we are involved in a crash.
Vehicle is an eco-diesel model.engine check light came on and the vehicle abruptly lost power as we accelerated away from a stop light.initially the vehicle would not go over 20 mph.it gradually allowed us to get up to about 50 mph, but with noticeable vibration.then a notice displayed on the information center telling us to service the electronic speed control.took it in the next day and the dealer said we were driving with left foot on the brake and right foot on the accelerator causing the computer to be confused.same problem happened a second time a week later.this time it gained enough power to get us up to 40 mph and home.we then had it towed to the dealer. Not sure what they did to fix the problem but it has not happened since, however the engine check light has come on again 3 different times.each time the dealer says that they don't know what is causing the problem.the first two times the engine check light came on the dealer said it was ok to drive until they could schedule service.the third time we asked the dealer to contact jeep headquarters for technical support.corporate jeep said not to drive the vehcile with the engine light on, that it could cause serious problems.on-line research and discussion with other local owners of the same eco-diesel model suggest this is a systemic problem with potential safety issues.
Purchased a 2014 jeep grand cherokee laredo in june of 2013. Have experienced no problems with operation throughout first 10031 miles driven. Departed on extended vacation trip at end of may. After traveling 824 miles, air bag light came on with alarm and dashboard notification advising to have air bags serviced immediately. Shortly thereafter, the seat belt alarm activated with the bell warning, advising that the driver side belt was not engaged, when it was securely set. This condition would continue throughout each driving day. I have now traveled over 3400 miles, experiencing the same annoying, and unsafe condition, including the cruise control now turning off without warning. I have checked with several dealerships, only to be told that this problem could not be identified. There remains 3000 miles to be traveled to return to my home. I do intend on meeting this situation head on through my dealer with jeep.
I was driving my 2014 jeep grand cherokee when it shut off while i was driving 40 mph luckily i was in a parking lot and could slow down to the shoulder where i was then pushed away from traffic they said it was due to a short in my tippin and my fuel pump went my truck was brought brand new and barely has 50,000miles on it and over 2000 complaints for the same thing for faulty equipment put in the vehicles from 2005 to 2014 and chrysler does not want to be held accountable so they have not put a recall on it and it is an open lawsuit that i saw it cost me over $3000 to get this fixed and this could really have went a different way i could've been hit and killed chrysler needs to be held accountable but i guess they won't make a recall and less someone is killed
Two months ago, our jeep dealership performed the v08 recall as per the epa/doj fca ecodiesel settlement. Since then, i've experienced lack of throttle response (lag), causing unpredictable andunsafe conditionswhen making a left turn at an intersection.
The headrest deployed for absolutely no reason. The car was parked and unoccupied. Upon entering the vehicle we immediately noticed the headrest was popped out. I'm thankful i wasn't driving at the time!
I was driving down the road today and my turns signals got stuck on again! this isn't the first time this has happened and this is not the first complaint i have filed. I have had my 2014 jeep grand cherokee back to the dealership service department four times for this same issue. I have been told all four times that they cannot duplicate the problem. I have two videos of my turn signals getting stuck on and my dash flashing and reading the incorrect speed but the service department continues to tell me that they cannot duplicate it. Well, today there was almost an accident because of it. My turn signals got stuck on and another car pulled out in front of me and i almost hit them, they obviously thought i was turning, which i was not but yet again my turn signals were stuck on. Fca is fully aware of this issue. I have called them numerous times but they have no solution for me. I feel completely unsafe in my jeep grand cherokee and it is just an accident waiting to happen.
Left head cyclinder in engine cracked with coolant leaking to engine. 2011-2013 were extended on warranty for this but not the 2014 yet. To fix the 1 issue apparently requires replacing several other parts resulting in a astronomical bill. When got back from getting checked out the engine now makes a ticking sound. Also gear shift issues where the car will say in desired gear and won't go into park and stall out. The second was a recall but my vin was not included. Gear shift issue happens at random and has left me in the middle of the street.
When i go to press the brakes and come to a stop, my vehicle jerks when it slows down as if its almost stuck in a gear while it downshifts which causes the vehicle to move forward while trying to slow down which can cause an accident.
The contact owns a 2014 jeep grand cherokee. The contact stated that without warning, the vehicle surged to a speed over 100 mph while traveling on a major highway. The contact was able to engage the brake pedal to slow the vehicle down. The vehicle was not diagnosed or repaired. The vehicle was not included in nhtsa campaign number: 14v293000 (vehicle speed control). The manufacturer was notified of the failure. The approximate failure mileage was 5,000.
The defrost and temperature will it stay constant. I can set the temp to 70. It will get super hot and minutes later it feels like the ac is on. The defrost doesn't work most of the time and will not defrost the mirrors
The contact owns a 2014 jeep grand cherokee. While the vehicle was parked, it suddenly accelerated independently and crashed into a building. The contact mentioned that the failure occurred while being outside of the vehicle. The air bags did not deploy. A police report was not filed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 11,240.
While vehicle was in motion on the highway the engine shut off.my wife was driving it with our 4 year old daughter in the backseat.at that time the vehicle lost power steering. She called me in a panic.i called the jeep dealer who came and towed the vehicle in to the service department.the same thing happenedwhile the jeep was in the shop at california superstores in valencia, ca. They called me several times to come and pick the car up because they could not figure out what happened, but that there was not a "fix" for it. Due to concerns for my familys safety i refused to pick the car up and called chrysler who told me not to pick the car up, that it was dangeous to drive it. The next weeki was again told to come and pick the car up, this time by both the dealer at california superstores, valencia, ca and by the corporate people at chrysler, and told there was no fix for the problem. The car just randomly shuts off while driving it. I opened a claim withchrysler corp. About the car stalling out but have not heard back about any fix or recall.the car is unsafe to drive and i am not receiving any help from the dealer or chrysler corp.i paid almost $38,000 for the car and do not even want to drive it or have my family in it due to the possibility that it could stall again (it has happened several times), the steering go out, and cause an accident harming us or other drivers on the roadways.
The contact owns a 2014 jeep grand. The contact stated that while attempting to accelerate from a stop, the vehicle accelerated with force causing the contact to lose control of the vehicle. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 1,100.
The better business bureau has pointed me to you all as you can see in the response below:this message is in regard to your complaint submitted on 6/17/2013 6:08:54 pm against chrysler group, llc.your complaint was assigned id [xxx]. "although you have not expressed satisfaction in the resolution of your complaint,based on the information provided by both you and the business, the bbb has determined that we have no documented basis to require further action or response from the business. Therefore, the bbb will close this complaint and not pursue it further.for next steps, please contact the nhtsa at www.nhtsa.gov for more information." to sum up the issue, i have the autobraking functionality turned off and the vehicle will sporadically brake on its own when approaching another car/object as part of the anti-collision warning system.chrysler give the option of turning the braking off or on, and i have it set to "off" but there is no solution as they cannot now duplicate the problem (it's sporadic).i used to be able to replicate the problem with other technology errors i was receiving and they fixed the issue initially, but it's now sporadic.information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
First instance: at vehicle startup, electronic gauge cluster immediately posted "service immediately" warnings for abs, air bags, 4x4 suspension, parksense, among others.speedometer was not operational. Unsure if blind spot monitoring was operational. Check engine light remained on.turning off ignition, opening doors, and waiting several minutes did not clear the issue.after waiting overnight, everything was operable.at first service visit, dealer reconfigured pcm per chrysler and returned vehicle.second instance: approximately two weeks later, the above issue recurred.we could not make it to the dealer and had to drive the vehicle in this condition.a few days later, the issue recurred once more.this time, we were able to drive it to dealer.while service was closed, we asked someone to verify the condition and download codes.we contacted jeep customer care and was assigned a case manager.at service visit, the dealer stated they were unaware of this ever happening, and i told them i had seen several cases on jeep internet forums of an abs module being replaced.after speaking with jeep, dealer installed new abs module.also, we were given a rental chrysler 300c for one day during this visit, and it failed to start the morning we had it due to an apparent electrical issue and had to be towed from our garage.just two weeks after the jeep had the abs module replaced, we have yet to see recurrence. However, when i asked chrysler case manager if all systems displayed as needing service during this issue were truly mechanically working or not, she said they "probably" were.when i questioned that response, she stated the best thing to do would be to pull over and have vehicle towed if it happened again.she would not confirm that other vehicles had a similar issue or if the abs module fix was successful in those cases.
In the process of parking at my sister's home, i took my foot off the accelerator and started to brake.the car did not slow down.i continued to brake, but the car kept going forward with increasing speed.i was able to steer and not hit parked cars, but went into the lawn hitting a set of contractor's scaffolding sending them flying into their house and patio.the car finally stopped on top of their well head, destroying the well cover as well as the protective pipe for the well head.further internal damage was done to their well, as there was no running water in the house.a tow truck had to come to lift the car off the well head to avoid any further damage.i had been using the cruise control earlier in our trip, but it was not active at the time.
While travelling on open highway with no vehicles in front of me, the adaptive cruise control will dramatically slow down as if it's detecting a vehicle in front. This was reported to the dealer who responded that they would need to take my vehicle home on a 20 mile trip, in rush hour, with cars around them. Unless i let them take my vehicle on a long highway trip, in the early morning hours, this will not be re-produced. I said no for obvious reasons.this is now documented with the dealership and chrysler.
At approximately 12:50pm, while driving in sport mode, going up a hill, i was accelerating normally at a reasonable pace after making a right-hand turn.the acceleration pedal around 30 mph disengaged from my foot and floored itself, and continued accelerating. Despite pushing on the break pedal repeatedly.i could not initially un-stick the accelerator pedal using my foot.the engine made some noise and a warning with a red light appeared on the instrument panel:"service electronic throttle".because the breaks were not working i engaged the gear shift to turn to the vehicle from s/sport mode back to d/drive mode.i pressed the break pedal again and again, still nothing.the jeep reached above 72-77 mph+ on that street highway. I was well beyond concerned for my own safety but for the safety of the intersection in which i was about to approach.finally, i wedged my shoe in between the floor and the accelerator pedal (which was difficult b/c it would not budge), the pedal finally released, but there was still no immediate reaction from the engine until 1-2 complete seconds later.i could have been seriously injured, seriously hurt others, or died.
While driving with the adaptive cruise control engaged the vehicle braked itself hard extremely slowing the car down on the highway. There were no cars in front or in other lanes when this happened. Had a car been following me i would most likely been rear ended.took the vehicle to the dealer and, after checking out the vehicle, they indicated that they could not duplicate the problem, that the software was up to date, and that the acc system is "working as designed." this is a major safety issue that under different circumstances could have resulted in a serious accident with injuries or worse.
The contact owns a 2014 jeep grand cherokee. While driving up an incline at approximately 30 mph, the vehicle suddenly accelerated to about 77 mph. The contact depressed the brake pedal numerous times, but the vehicle continued to accelerate. The code service electronic throttle was displayed. The dealer was unable to duplicate the failure. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 850...updated 11/03/14 updated 7/9/2015
The contact owns a 2014 jeep grand cherokee. The contact stated that while driving at various speeds, the vehicle would stop accelerating and approximately 20 second later the vehicle would operate as normal. In addition, the electronic throttle calibration warning message would display during the failure. The vehicle was taken to the dealer who replaced the adaptive cruise control sensor but the failure continued to occur. The manufacturer was not notified of the failure. The failure mileage was 13,500.
After backing the car out of the garage i was going to get out to go back into the house..i put the car(i thought) in park,my foot was still on the brake. I started to remove my foot from the brake and the car slightly started forward i realized the car wasn't in park but drive and when i went to depress the brakes further to change gears and stop the forward motion the car suddenly revvedthe engine, squealed its tires while pealing out and accelerating at a high rate of speed back into the garage smashing into a brick wall and my dining room. The damage to the car is over $15,000 and damage to the house is approx. $9000.i know my foot was on the brake!` my face hit the steering wheel cutting my lip. The airbag did not deploy. I have two years left on the lease and i am terrified to drive it.in all of my years of driving i have never had an accident and i have always parked in a garage without incident.i have driven everything from yukons to navigators and never have i had an issue like this.i see from all the posts that i am not alone. This issue needs to be addressed before people are killed. Updated 10/17/2017
Adaptive cruise control and collision avoidance did not work properly, and resulted in a collision. I was driving on a highway, relying on the adaptive cruise control and the automatic braking, a feature of collision avoidance. There was a slow down in traffic, and although the system slowed down and applied brake, it did so too late to stop car. As i got too close, i applied steady pressure on the brake, but i still hit the car in front of me, who then hit the car in front of them. No significant damage to either of the other cars, and mine has minor cosmetic damage, and the adaptive cruise control is now not working properly.could have been significantly worse. Makes me really question the potential for self-driving cars.
The contact owns a 2014 jeep grand cherokee. After depressing the brake pedal in order to start the vehicle with the push to start button, the vehicle took off independently and crashed into a brick wall. The contact did not sustain any injuries and a police report was filed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and they were to perform an investigation. The approximate failure mileage was 10,000.
I have been getting an error on my vehicle that says "service four wheel drive system" and an error that says " service antilock brake system". I've done some research online and see other people are having this problem with a dragging of the motor into the next gear and a hesitant jerk sometimes. I found out that the right speed sensor needed to be replaced. Is jeep doing anything to reimburse customers that had to pay out of pocket.
The contact owns a 2014 jeep grand cherokee. While reversing the vehicle, it independently accelerated and crashed into a boulder. The contact had to shift the vehicle into park in order for it to stop. The contact did not disclose if a police report was filed. There were no injuries. The vehicle was towed to an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The vin was unavailable. The approximate failure mileage was 17,000.
The contact owns a 2014 jeep grand cherokee. The contact stated that while parking, the vehicle suddenly accelerated. The vehicle was towed to the dealer and the manufacturer was made aware of the failure. The manufacturer sent an engineer to further inspect the vehicle. The vehicle was not repaired. The failure and current mileage was 1,200.
Multiple problems with the forward collision warning (fcw) and adaptive cruise control (acc) systems1) system will issue false brake warnings (and apply brakes if enabled) on clear straight roads with no other cars or obstructions.2) system will disable itself at random intervals disable itself for a period of time (10-20 minutes). Only notification is brief "fcw/acc system disabled" notification in gauge cluster - no audio warning that important safety system disabled itself.3) when using acc, when vehicle resumes set speed after autonomous braking, vehicle will accelerate into back of next vehicle ahead - have to manually intervene and apply brakes to prevent collision.note that this vehicle uses a bosch lrr3 radar sensor system for the fcw and acc features.vehicle has been into jeep dealers for service for this issue five times, and even after opening star case with jeep/chrysler fca, still no fix for this serious safety issue.
Intermittent problem: acc/fcw not available.says service required. Stability controls turns on and off by itself.also driver's assist backup camera not showing lines.next day same thing happened.
The contact owns a 2014 jeep grand cherokee. While driving with the adaptive cruise control activated at 70 mph, the brakes engaged independently. The contact had to depress the accelerator pedal in order to override the system. The vehicle was taken to the dealer, where it was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 17,200.
The contact owns a 2014 jeep grand cherokee. The contact received recall notifications for nhtsa campaign numbers: 14v391000 (visibility) and 14v154000 (service brakes, service brakes, hydraulic). The parts needed to repair the vehicle were unavailable. The dealer did not provide a specific date for when the parts would become available. The manufacturer was notified. The contact had not experienced a failure. Updated 10/24/2014*lj
The contact owns a 2014 jeep cherokee. The contact stated that while driving at 70 mph, the windshield wipers were activated but the interior lights failed to illuminate. The contact received notification of nhtsa campaign numbers: 15v041000 (air bags) 15v509000, (visibility) and 15v461000 (equipment) however, stated that the parts for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 11,500. Parts distribution disconnect. Updated 04/29/16*lj
Repeated attempts to get vehicle in for recalls sun visor and brake cover (serious?) after 2 months still way down non list; also, list of recalls for this vehicle appear to include more items i have not been notified about (only notified of 2 of the 5)...
I received a sun visor warning recall in the mail on my 2014 jeep grand cherokee in september (recall p36 / nhtsa 14v-391). The recall advised that i should contact the dealer after september 15 2014. I called fullerton jeep in nj on friday october 3. I was told that they would order the part and call me within three weeks when it arrived. I called to follow-up 3 weeks later on friday oct 24. I was told the part was not in and they could not advise on when it would arrive. I was told they would call me when it arrived. It is now thurs nov 13 and i have not heard from the dealer. It is incredibly concerning to receive a notification in the mail in september and 9 weeks later be unable to have it repaired. This seems unacceptable.
The contact owns a 2014 jeep grand cherokee. While the vehicle was parked, there was puddle of fluid under the vehicle. The vehicle was taken to the dealer where it was diagnosed that the condenser leaked. The condenser, air conditioner, and transmission fluid needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 83,000.
The contact owns a 2014 jeep grand cherokee. The contact received recall notifications for nhtsa campaign numbers: 14v391000 (visibility) and 14v154000 (service brakes, service brakes, hydraulic). The contact stated that the parts needed to repair the vehicle were unavailable. The dealer did not provide a specific date for when the parts would become available. The manufacturer was notified. The vin was not available. The contact had not experienced a failure. Updated 10/22/14
My cars windshield wipers suddenly turned on and would not turn off. Even after turning the car off and turning it back on they would still not turn off. I took it into the dealership i bought it from and they told me that the switch and motor would need to be replaced. I know this has been an issue with several other owners of this vehicle as i have researched it extensively. There have been several electrical problems with the car and i believe this is another issue.
I have been leasing a 2014 jeep grand cherokee for roughly ten months.throughout that time, i have been notified at least three times of active safety recall notices for my vehicle.my vehicle shows computer modules broken which as a result has disabled my air bags.in addition, my vehicle has a safety recall for a brake booster and now an inoperative vanity lamp which may cause a fire.my vehicle is entirely and completely unsafe to drive and chrysler jeep is not taking the appropriate immediate action to rectify this event.i am being forced to drive a vehicle with possibly deteriorated brakes, and disabled air bags.
The car make an awful sound when driving . Once the speed is over 30 miles per hour the windshield cowl make a very loud noiseit has been doing it for a long time i just couldn't figure out what it was until i took it to a dealer and they said that it was common problem with these vehicles. It has just been getting worst over the years.
The driver's side mirror obstructs objects on the left forward side of the vehicle.the position of the mirror is too high and too large, therefore blocking the range of vision on the left forward side of vehicle.i'm of average height (5 ft, 8in), and have attempted to correct this issue by raising the seat very high.unfortunately, i'm having the same issue.the issue is particularly bad in urban/city driving.it completely blocks out pedestrians in crosswalks while making left turns.this has caused numerous issues, and in one case, almost striking a pedestrian.i never saw them, my passenger alerted me.
Windsheild cowl ripples and allows air flow during driving. While driving windsheild has load wind noise from the lower seal of windsheild
The contact owns a 2013 jeep grand cherokee. The contact stated that while driving at 40 mph, there was a complete loss of power. The failure occurred on two occasions. The vehicle was taken to the dealer but was unable to be diagnosed. The contact mentioned that the vehicle had the transmission replaced prior to the failure. The contact received notification of nhtsa campaign numbers: 15v393000(structure) and 15v509000 (visibility) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 48,000. Parts distribution disconnect. Vin tool confirms parts not available.
I see double light sources out my front windshield. This occurs both in the daytime and intensifies at night. This effect is called ghosting and originally i thought my eyesight was going bad so i went to an eye specialist where they said my vision is near perfect. This double light effect goes away in other vehicles such as the wrangler, most likely has something to do with the windshield thickness and angle. This double light is extremely distracting at night and dangerous, also this creates headaches and driver fatigue due to trying to always focus on objects. Jeep customer care said that my windshield is out of its 1 year warranty period, however i've had this issue for awhile now, even most likely within the 1 year period. To test if a windshield replacement would fix the ghosting issue, i sat in a brand new 2016 grand cherokee on a dealer lot and it has the exact same ghosting issue. The ghosting problem is a safety concern and should be investigated, or at least driven to have some mitigation to protect the safety of drivers/passengers. Technologies exist that can eliminate the ghosting effects and also changing the glass thickness/material can eliminate this issue. Jeep customer care has not expressed interest in having chrysler assess the problem or even look into it. Chrysler customer care said engineers do not make service visits to dealerships to investigate issues.
My vehicle is experiencing the exact problem addressed in nhtsa reference #14v636000.i was not notified of this recall because my vehicle was manufactured in 07/13 which is outside of the recall period.i believe that my vehicle should be included in this recall.it comes on suddenly and is dangerous to drive.
The driver's side mirror and windshield column create an 18 inch blind spot. And, the mirror is so tall it is almost impossible for a 5'6" driver to see over it. There is no seat height adjustment. The blind spot makes it very unsafe to make left turns. I have had a few close calls and last week it caused a minor fender bender. I was turning left on a residential street in pagosa springs, co. Because of the blind spot, i did not see the car coming up to a stop sign. The jeep grand cherokeemirrordesign is dangerous.
The side mirrors completely block my vision on both sides. When pulling up to a stop sign i cannot see a vehicle or pedestrian to the right or left when in line with the mirrors. The mirrors are too big.
I have a problem with the left front mirror it gives me a problem seeing traffic coming from the left when i stop the mirror is right in my line of sight i must lean forward to get a better view the mirror is too high.
The headlights retain moisture or ice on the interior areas for extended periods of time while driving and parked.this definitely blocks the light transmission through to the exterior for proper and safe drivingvision.this has happened many times since the november incident and i have reported to chrysler andthe dealership, gandrud in green bay wi, every time and documented each with pictures of the exact problem.the dealer has performed the silly test that chrysler requires:having the vehicle sit indoorsheated for 20 minutes so see it the water clears.mine did not totally clear at all however the dealersaid it was within the "guidelines"of being ok by chrysler's rules.this is ridiculous.i just purchaseda highly priced vehicle and i should leave it sit in a heated garage so the lights work!i do believe cars are meant to be driven on the road in the day and night.chrysler certainly does notcare about the safety of the customer who works hard to pay for this machine that is very faulty.i have always owned a jeep and am very disappointed in this safety issue.it must be resolved andi will keep at this until it is.i know many others have had this problem as seen on the internet.the second visibility issue is the wipers and the way the windshield defrosts.the wipers are placed sothat the ice or snow when driving stays frozen and is not heated to defrost properly.i have replaced thewipers after only driving for a few days in winter weather!i could not see.that helped some but not the defrost problem as stated.it is also very hard to remove the snow and ice from the front area under the wipers.my old 1999 jeep had none of these problems.my grandson is still driving it.perhaps i shouldask to borrow it.certainly chrysler engineers can do better than this.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v509000 (visibility) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The "service gear shift" warning has appeared while the car is in motion (6 times) and while parked (1time) and the transmission feels like it is starting to slip and will gear down while driving.the next thing that occurs is the wipers will start on their own and can not be turned off.after the wipers are triggered then the next message will say "until you reach a desired location you may not be able to shift again until serviced".next another random message will appear and then the screen will go blank.this includes all digital functions of the dash.such as speedometer, fuel gauge, tachometer, etc.service engine warning lights are the only thing that will appear.the last time this happened on aug. 2, 2019 the car would not allow me to shift into park or turn the car off. I had to put on the emergency brake and get under the hood where the fuse panel is located and pull the ignition fuse to disable the car.we have officially been to byers chrysler llc. 7 times and have an ongoing communication case with a corporate jeep care associate. We have mutiple videos that can be seen of the actions of the car.three times the car has been returned to us with nothing done except clearing the error codes it generates while this occurs.it is unsafe to drive and is now at the point where it will not safely park and turn off.the image i am including states the the car should be shut off to engage park but it will not allow me to this. I have to pull the fuse while the car is still in gear and running with the parking brake on.this is as unsafe as it can get and there is no clue why this is happening.we have currently spent $1600 to fix the problem and have had no remedy.
Our jeep grand cherokee was sitting in our closed garage for several hours.when we went into our garage we noticed the rear window had exploded out and there was glass everywhere.the window is shattered everywhere even on the edges.it spontaneously exploded on its own.no one was driving or in it at the time.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v509000 (visibility) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
I was driving approximately 40mph on a us highway when i heard what sounded like a shotgun.my sunroof had exploded from the inside out.nothing at all hit the glass.
The contact owns a 2014 jeep grand cherokee. The contact stated that the windshield wipers only functioned on the highest setting. In addition, when the wipers were not activated, they would stop immediately in the position they were in at the time of use. Providence auto (804 lancaster pike quarryville, pa) confirmed the failure and stated that the multi-switch was defective and needed to be replaced. The contact referenced nhtsa campaign number: 15v509000 (visibility); however, the vehicle was not included in the recall. The contact was referred to nhtsa to inquire about why the vehicle was not included. That manufacturer was not notified of the failure. The failure mileage was approximately 53,000.
This is my second jeep and my previous had the same issue. The wind shield fluid kind drizzles out and never reaches the top of the wind shield
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v509000 (visibility); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The rear backup camera has become defective as condensation has gotten into it. Replacement is needed but this is clearly something that should be covered under a recall. The camera is very blurry and you cannot see things in focus as you are babbling up the vehicle. This presents a definitive safety hazard.
Fca uconnect sending forced updates to certain vehicles with uconnect systems onboard (satellite signal sent directly to vehicle). A known issue by fca, is that the forced update fails during the update rendering certain features useless. In my encounter the system update failed and most electronic systems were not functional such as defroster, control of the power seats, the vehicles lighting systems among other systems. This is dangerous and fca is aware of this failure yet they have failed to notify consumers of such failure and how it could adversely effect their control and access to function of the motor vehicle while in operation.
The sunroof tempered glass spontaneously exploded shattering glass down on the driver while driving on a the freeway at 65 mph.there were no bridges and it was light traffic. Driver was in shock and almost crashed. Car interior is filled with glass.there are no marks on car to indicate a foreign object caused the glass to shatter.
The leather on my dashboard is coming loose and i'm concerned that it will block my windshield defrosters and create a safety issue with visibility.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 15v393000 (structure) and 15v509000 (visibility); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Leather dash coming unglued with the adhesive jeep used to adhere the leather dash to the plastic underneath causing visibility issues along with a safety issues that can block defrost vent along with airbag interference.
The contact owns a 2014 jeep grand cherokee. While the vehicle was parked, the rear window exploded independently. The vehicle was taken to the dealer where it was diagnosed that the rear window needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 43,300. The vin was unavailable.
The contact owns a 2014 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v509000 (visibility) however, the part to do the repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2014 jeep grand cherokee.while driving at various speeds, the windshield wipers turned on, the radio and instrument cluster went blank without warning. The auto park disengaged and the low voltage battery warning messages were displayed. Additionally, the vehicle safe mode engaged. The vehicle was taken to earnhardt chrysler dodge jeep ram (1521 e drivers way, gilbert, az 85297: (480) 926-4000) where it was informed that a flash upgrade was needed. The vehicle was repaired however, the failure recurred. The manufacturer was not contacted. The failure mileage was 67,000.
On 1/11/2016 after a got into my grand cherokee in grand rapids winter with temp 12 f. I noticed what like streaks on the front windshield, initially i thought it's streaks of ice that did not go away even when flushed by wipers, and while i was driving i was hearing cracking sound and more of these line appearing on the windshield in different locations. Next day i have taken these to the agent but the service man stated that these are only scratches and can not be cracking and tried to doubt my story. The jeep was less than 16 months since we leased it from the dealer.
The contact owns a 2014 jeep grand cherokee. The contact stated that the gear shift switched to different gears independently without warning. The vehicle was taken to the dealer where it was diagnosed that the vehicle operated as designed. In addition, in rainy weather, the defrost system failed to operate. The vehicle was taken to the dealer where the technician informed the contact to set the system inside to the same temperature outside. The manufacturer was not notified of the failure. The failure mileage was 100.
The contact owns a 2014 jeep grand cherokee. The contact stated that when the air conditioning system was activated, it would only disburse air at temperatures of 130-150 degrees fahrenheit. The vehicle was taken for diagnosis however, the dealer was unable to diagnose the defect. The vehicle was not repaired.the manufacture was contacted. The approximate failure mileage was 3,000. The current failure mileage was 5,981.
Hvac system not working correctly; system cycles off/on rapidly and unable to maintain desire internal temperature of jeep.has been taken to jeep dealer twice in 3 weeks without having situation fixed.jeep service manager states "we know of issue, have no repair at this time, but not considered an official problem by chrysler at this time".i am left with a brand new jeep that has a malfunctioning a/c and heater which can't be repaired and will not be replaced by dealer.i am in a very difficult position, please help.
Vehicle traveling at 5 mph, a/c on max, fan speed at highest setting.a loud "pop", followed by a rush of refrigerant through the vents.the vents had been pointed directly at my face and i immediately started choking.within 3 seconds, the entire interior had been flooded with this dense fog of refrigerant.i could not see, i could not breathe, i thought my jeep was trying to kill me.i managed to stop the vehicle, open the door and exit before i choked to death. I opened all of the doors and let the vehicle "air out" before getting back in to drive home.the vehicle is being serviced at the dealer right now.the failure is a leak in the evaporator coil.
Sitting in parking lot with air conditioner on & suddenly ac started blowing hot air.climate control automatically turned itself off.when i turned it to max ac it blew cold air.then i returned it back to ac and it blew cold air again.approximately 2 weeks later, mph at 60, same thing happened.when i took it in for service, technician explained it as coils freezing up because of humidity.no action was performed.
The contact owns a 2014 jeep grand cherokee. While entering the vehicle through the driver's door, the rear hatch window exploded without warning or impact. There were no injuries. The local dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 80,406.
The sunroof on my less than 1 month old 2014 grand cherokee exploded while going down the interstate with no other cars around and no overpasses above me.it just shattered into a thousand pieces.it sounded like a shotgun blast.chrysler doesn't seem to think they're responsible for replacing it.
The contact owns a 2014 jeep grand cherokee. While driving 60 mph, there was a loud explosion as the sun roof exploded without warning. Glass fell onto the contact's head, but there were no injuries. The contact coasted the vehicle to the side of the road to secure the sun roof before continuing to drive. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 49,214.
This morning while backing the vehicle out of my driveway onto the street, the steering locked and could not be turned at all. The car was at an angle to the curb on a 1-way city street, there were no obstructions. I struggled to turn the wheel at all when i put it back in drive.i switched from reverse to drive a few times trying to get out of the street and park.finally, after struggling to turn the wheel even the tiniest bit, i put the transmission in park, shut the engine off, waited a few minutes and restarted it.the steering immediately freed up and i was able to drive to work. I reported it to the local dealer and they can't look at it until almost 24 hours after the incident occurred.
The goodyear wrangler sr-a tires have all started to dry rot and because of that the vehicle has had 2 flat tires in 3 days. The tires are 2 years old and no where near the 50,000 mile tread life. So 2 times in 3 days we where driving and we have gotten a flat thankfully not a blow out but these tires are junk and need to be recalled.
As i was driving on a city street the tire pressure light turned on indicating that the front left tire pressure sensor was not functioning and needed to be serviced.
Vehicle was in a level parking lot with a boat and trailer attached.vehicle was in park configuration with engine running.vehicle was left unattended for about 1 minute and it rolled about 100 feet, through the parking lot and across a road and down a levee where it hit a tree on the left front side.the driver was not in the vehicle when it hit the tree.the california highway patrol arrived at the scene and there was no citation issued.there was no other property damage other than to the vehicle and the boat trailer.the insurance company paid for the damage to the vehicle less the deductible.
After only a few days of ownership, i noticed my front wheels were covered with grease on the inside. I took it to the dealer and the service man was surprised when he noticed my cv boots were completely missing on both the left and right front wheels. Dealer replaced both shaft axles. There are many other people who have experienced this same issue. You can read about it more at this website link: http://www.jeepgarage.org/f73/grease-in-both-front-wheels-normal-73976.html.
I have a 5 day old car and the cv boot on the front tire has come off, spreading axle grease all over the brakes and other parts of the axle.the dealer service rep says it is unsafe.apparently, dozens of people with grand cherokees built in march and april of this year have this same issue as evidenced on the jeep garage forum (contains pics and descriptions):http://www.jeepgarage.org/f73/grease-in-both-front-wheels-normal-73976.html
The cv boot on both front wheels has come off, spreading axle grease all over the brakes and other parts of the axle. The dealer service dept noted that jeep is having issues with these. He is ordering parts.
I drive my jeep forward as i make a right with the steering wheel the car start shaking the same thing happens when i try to park i move the steering wheel and start shaking and i also get a message service four wheel drive system the mechanic says this is the transfer case problem
My vehicle caught fire after sitting for 2.5 hours and was completely damaged. The front end was completely damaged as the pictures will show. Interior was damaged
The contact owns a 2014 jeep grand cherokee. While driving 35 mph, there was an abnormal noise coming from the passenger side of the vehicle. This failure recurred twice while driving. The vehicle was taken to the dealer where it was diagnosed that there was a rock in the tire. The vehicle was repaired, but the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 3,000.
Tire pressure monitoring system requires tire pressure adjustment about every two weeks because of low pressure in one or more wheels.dealer either cannot or does not want to fix it buthopes for a jeep advisory or recall.owner believes electronic connections in wheels are faulty and one or more leaks air.constant leakage of air represents a potential driving hazard.after 12 flash updates to electronic systems and past failure of electronic transmission control system to shift out of park, it is clear that all electronic control systems without redundancy represent life threatening potential failures in all sytems.when such failure occur, owners will be unable to prove what really happened.the perfect crime!
Rims will collect mud, dirt, snow and become severelyout of balance. Living on a gravel/dirt road makes this a re-occurring. Requiring the inside of the rims to be washed out.never in 54 years of driving have i owned a vehicle with this problem.it makes the vehicle unsafe to drive until the rims is washed out.
I was driving on the highway in rush hour traffic when the car suddenly accelerated and side swiped a school bus.the car went out of control and was unable to be stopped, crashing into a concrete media on the left side of the highway before spinning across three lanes of traffic and crashing into the concrete barrier on the right side of the highway and finally stopping.the car was totaled - the entire frame was twisted, all four tires were destroyed, the bumper was hanging off.there was severe damage to the entire car - not one corner or area of the car was not dented, dinged or scraped.none of the air bags deployed (despite the violent nature of the crash).i walked away from the accident but had a herniated disc in my back and an injury to the rotator cuff in my right arm and missed a significant amount of time from work while recovering.
Observed grease splattered on the inside of both front wheels.took vehicle to the dealership where they determined the car needed to have its axles replaced.believe both cv boots failed spilling grease onto wheels and axles.
After purchasing the vehicle i started the first leg of a 2000 mile road trip comprising of highway and winding rural roads.during a winding mountainous section of the journey i started to smell something i thought to be possibly a fbrush fire or something burning in the locale i was driving through.later during another section of stop and go driving i started to smell it again, and noticed some brake fade as well.for the remainder of this leg of the trip i used the paddle shifters to reduce my brake use.upon a fuel stop before ending the day's travel, i noticed a thick layer of grease coating the inside of the front left wheel.i did a internet search to see if this was a known issue to find several other owners have had the same issue.i have scheduled an appointment at a jeep dealer for service.hopefully jeep can remedy this seemingly common problem.
Cv boots are not properly secured resulting in the exposure of cv shaft to the elements and loss of grease. Notified rick hendrick jeep in charleston, sc. The part is on backorder and was instructed to continue to drive the vehicle until replacement shaft arrived.
On 9/23/20 my 2014 grand jeep cherokee accelerated on its own causing me to crash into a fountain wall. I was parking and almost at a complete stop when my car went haywire. It felt as if i got hit from behind, my dash lit up, my engine revved real loud and my car lunged forward. There was enough force to lift my front end and place it on the 2nd tier of the fountain wall. I was in a tight parking area at the hialeah gardens building department. Please google earth the parking lot to understand the parking lot and how compact it is.i had an investigation done on my car and received a very generic response via email regarding the findings and that chrysler / jeep were not ledto believe that the incident was due to a manufacturing responsibility. Not one person has called me to discuss. Jeep is very lucky my kids were not in the car and that i didn't kill anyone or myself. Customer care has been a joke. They told me that i can request call backs but it will never happen.i have a right to know what the investigation showed on my car. My car accelerated on its own! i cannot get any response from the chrysler / jeep on the investigation ofthe little black box and how they came up with their decision. I believe they send these generic emails out to shut you up and hope nothing further comes about. They know we have no means of talking to anyone and get away with having defaulted suv's. They get away with lying and being unobtainable.i have additional pictures if you need to see them
Failed cv boot on front drivers side wheel leading to grease expulsion throughout wheel...possibly in brake pad as well on brand new jeep grand cherokee with 220 miles.
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