We found the following complaints for JEEP GRAND CHEROKEE (2012)
Read complaints for JEEP GRAND CHEROKEE (2012)
Airbag off warning light keeps coming on - nobody has turned off the airbags. Per thompsons chrysler, jeep, & dodge dealership, this is from wiring that comes loose under the drivers seat and is a common safety issue with this model.
Airbag warning light comes on intermittently.it was on when i was at the dealer so the service consultant could check the codes.he suggested there is something wrong inside the front passenger door.i have scheduled an appointment to have him take the door apart and investigate further.
Was driving on the highway and the passenger side air bag activated on its own. Car was not in an accident and did not hit a bump, pothole, etc. This is a huge concern and now i'm being told i need to pay for it deploying. Luckily no one was in the front seat when this occurred.this should be a recall.
The contact owns a 2012 jeep grand cherokee. While making a turn, the contact crashed into the front driver side of another vehicle. The contact sustained minor whiplash that did not require medical attention. The air bags did not deploy with the massive impact. A police report was filed. The insurance company towed the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 48,500.
Leather on dash started wrinkling/bubbling thenjust peeled back (leather dash has delaminated). I am being told the wrinkles in the leather dash could cause an irregular passenger airbag deployment. Dealership rick hendrick of charleston and hoover of summerville only concerned with proper deployment of passenger airbag. Leather dash coming loose with significant wrinkles and distortion. Will affect passenger airbag deployment per design intent due to deviation in tear seam geometry. Research states the dash problem is a result of a supplier not performing the correct application of adhesive and cure procedures.
Seat belt light and air bag light is on and wont go off. Warning sound wont stop ringing.
Passenger airbag indicator light turns on and off at random times while vehicle is driven or parked. Sometimes it repeatedly turns on and off in a few minutes. It will happen if someone is in the passenger seat or not.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the part was not available. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact had not experienced a failure.
Air bag failed to deploy when my wife hit a deer at 70mph,it hit dead center of the bumper.there was $5473.84 dollars of damage. The absorber for the bumper and bumper and bumper parts.the grill,radiator,hood,all brkts and related parts. After getting the car back every thing on the car failed. They replaced steering module at a cost of $716.17 and the is still not right,it's going back in the shop 8/26/15.
The contact owns a 2012 jeep grand cherokee. While driving at approximately 70 mph, the air bag warning light illuminated. The failure recurred constantly. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 40,000. The vin was not available.
Airbag light blinks on and off when driving or just sitting. Randomly will beep when staying on. This should be a recall as it is very hazardous to everyone.
The leather dashboard is shrinking and coming unglued from the dashboard frame.the defroster vents are now affected and being pulled by the disintegrating leather.i am concerned that since the dashboard coating is no longer affixed to the car, the dashboard will be ripped off and become a projectile if the airbags inflate.the problem exists all the time but the threat exists most when car is in motion.
My air bag light has come on my dash i received a notification about my vehicle and takata recalls my vehicle will not pass inspection due to this light
On aug. 29 2017 my airbag light came on. I took the vehicle to mullane motors in lockport ny, for repair. I was told a side impact air bag sensor had shorted out and needed replacing, and spent $332.57 to have it fixed. When i arrived to pick up my jeep, i was told that the same sensor was still 'shorting out' and that standard operating procedure was to replace the occupant restraint control module. I asked when that could be completed and was told that the 'part is unavailable,' in any way shape or form, and that it was unknown when or if at all this part would ever be available. I telphoned fiat chrysler corp in auburn hills, mi concerning this issue, and was told the same thing, that the part is 'currently unavailable and on national back order' was given a case number, and was told i would be called back in 24 to 48 hours. No one called me back. I telephoned the company again a week later and was again told someone would call me back in 24 to 48 hours. It has now been a week, and i have not heard from chrysler. At this time, my airbag light is still on, and it is indicated in my owners manual that my airbags may not function in a collision, which i feel makes my vehicle unsafe to drive.
On june 2 after cleaning the car at the car wash (manually) on the way back to our home all the lights of the dashboard lit up for all services to be done and the wipers activated by themselves. The safety belts are no longer working and the lights of the car are not functional. You do not have blinkers, seat belts or brake lights. The rpm needle goes up and down randomly and the engine continues to rev up and down. The brakes feel as if they are not working to full strength, car was turned off and restarted to see if problem with dashboard still exist. Car started with the same problems, but was unable to shift into gear. Car was towed to dealership for service. The car was serviced at brigham-gill dealership (original sales dealer) on 03-june-2013 giving it back to me with the reset of all modules and deemed ok at that point. On 08-june-2013 the same exact problem happened while driving to virginia beach. Car started same problems experienced on 03-june-2013. Car is at new jersey dealership for repairs. Car dealer in nj noted that there was a new computer module replacement to said vehicle in january timeframe. Each time the car has this problem, you are not able to either start the vehicle or move car out of park position.
The contact owned a 2012 jeep grand cherokee. While driving approximately 45 mph on an icy road, the vehicle slid and veered off the road. The vehicle flipped over several times down an embankment and the air bags failed to deploy. A police report was filed and four injuries were reported that required medical attention. The vehicle was destroyed. The manufacturer was not notified of the failure. The approximate failure mileage was 52,000. The vin was not available.
My jeep has developed several large wrinkles on the top of the dashboard cover.i've seen comments from other jeep owners that have the same problem.my concern is that the wrinkles in and stiffness of the dashboard cover might interfere with the deployment of the passenger-side airbag.
The activated headrest on the passenger side deployed while driving. No accident occurred and this problem appears to be an issue on similar vehicles. There was also a class action lawsuit about this so there should be a recall issued due to the plastic piece inside wearing down. This could easily cause a wreck or kill somebody!
Jeep turns off and won't turn on for hours then it trued on
Car was travelling on a rural road and driver fell asleep at the wheel. Hit an electrical power pole approximately 12 inches inside the drivers side head lamp at speeds approximately at 40 -45 mph. Car then proceeded to travel another approximate 25-30 yards before turning 90 degrees and crashing the rear of the car into the corner of a block building. The driver was unhurt however theair bags failed to deploy to protect the driver.
Hello, my dashboard continues to warp and i'm concerned this is causing impairment of my defrost and possibly my airbag. As you can see this is an ongoing problem with jeep according to numerous threads on jeep forums. Also, a news story is provided here:https://youtu.be/le_4rvabook
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 12v391000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. While operating the vehicle, the air bag indicator remained illuminated. The cause of the failure was not determined. Myrtle beach jeep (785 jason blvd, myrtle beach, sc) and the manufacturer were notified of the failure. The manufacturer provided case number: 64613871. The failure mileage was 116,000.
Vehicle struggles to start when starter button engaged.
The contact owns a2012 jeep grand cherokee. The contact stated that the air bag sensor light was illuminated. The vehicle was taken to the dealer, who advised that the air bag control module had malfunctioned and needed to be replaced. The contact was also informed that the abs and instrument cluster module software need to be updated to correct a defective abs (anti- lock braking system). The vehicle was not repaired. The manufacturer was notified and no solution was offered. The failure mileage was 49,000.
Concerned with proper deployment of passenger airbag. Leather dash coming loose with significant wrinkles and distortion. Will affect passenger airbag deployment per design intent due to deviation in tear seam geometry. (worked previously as seatbelt & airbag engineer and have witnessed effect of tear seam deviation. Pictures attached are not from my vehicle, but show onset of wrinkle condition and a deployed airbag for tear seam location reference.)
Takata recallthe airbag does not work got into an accident and airbag did not pop out. The light for the airbag comes on and off.
The contact owns a 2012 jeep grand cherokee. The contact stated that while parking with the brakes engaged, the vehicle erroneously accelerated and traveled over a bush, a hill, crossed a four lane road and then crashed into a tree. The contact indicated that the air bags failed to deploy and the engine continued to rev after the contact exited the vehicle. The contact then removed the key to shut off the engine. The contact suffered a bruised chest during the incident but did not require medical treatment. A police report was taken at the scene. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 53,500.updated 11/21/14the consumer stated the vehicle was put in park, before she exited, with the engine still running.updated 12/02/14
My air bag light randomly lights up and goes away and sometimes it chimes when it pops up and sometimes it doesn't. Here recently, it has decided to stay on. There is no code if it is scanned. I definitely think this should be a recall because if i was to accidentally wreck, i don't know if they would actually work or not as much as the light comes and goes.
My vehicle has a recall (r09/nhtsa 15v-115) for failure of the tipm resulting in vehicle stalls and non starts which have occurred on multiple occasions since 2013 most recently 12/15/15.my vehicle has stalled in traffic on the highway and interstate at speed in heavy traffic almost causing several accidents.i have taken the vehicle to the local dealer (napoleton) who attempted to fix without resolve.in fact, i brought back after there first attempt and they want to charge me $1600 to repair.i have researched other complaints and truly know this is an electrical issue that is part of the safety recall.additionally, my airbag light continues to come on which is also addressed in the recall.jeep has refused to repair and i cannot drive vehicle due to safety concerns. Please help.
The contact owns a 2012 jeep grand cherokee. The contact stated that the passenger's side front headrest air bag deployed independently. Ron lewis chrysler dodge jeep ram waynesburg (1625 e high st, waynesburg, pa 15370) was contacted and provided an appointment for the contact. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 215,000.
The covering in the dash is coming up that may prevent the air bag from deploying
I was driving down the road and all of a sudden all the lights on the dash lit up and then the vehicle completely shut down, with no power. This happened while i was driving, so thank god it happen late when there was no traffic. I immediately smelledelectrical burning and there was absolutely no power to the vehicle. I had to have the vehicle towed to the dealership. The dealership determined that the alternator burned up and damaged the battery. This exact issue is recall t36 but jeep states that that recall does not apply to my vehicle because i have a 220amp alternator. Obviously, if my vehicle experienced the exact same symptom that the t36 recall is for, the 220amp alternator is also affected. The initial repair cost me $1500. A month later i had to have another repair for $3000, due to electrical issues, where the parking assist and blind spot assist modules went out, along with a headlamp motor assembly. It has been 3 months since that repair and now i have more electrical issues. The check engine light has come on again and i get a service 4wd system, the heat is intermittent, and my temp gauge doesn't move. I have been emailing back and forth with jeep customer care but they just keep saying that the t36 alternator issue doesn't apply to my vehicle.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle experienced a loss of power while being operated at various speeds. The failure occurred without warning. The dealer could not duplicate the failure. Prior to the failure, the vehicle experienced similar failures and was reminded per nhtsa campaign number: 15v115000 (electrical system). The manufacturer was not notified. The failure mileage was 104,566.
2012 jgc ,54k miles . I appear better off than some,as my jeep's only real issue ,at the moment, is that it cranks but wont start. Disconnecting the battery and leaving it for an hour will re boot the tipm and car will start. Dealership singularly unhelpful, and chrysler customer service declined to help. I can see why.
The contact owns a 2012 jeep grand cherokee. While driving 35 mph, the vehicle stalled without warning. The contact stated that the fuel pump fractured and caused a host of electrical failures in the vehicle. In addition, the vehicle would not accelerate and smoke appeared under the hood of the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 60,000.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v391000 (electrical system) and stated that the part was not available to perform the recall repair. The manufacturer was not notified. The contact had not experienced a failure.
This problem has happened quite a few times where the vehicle is parked we press the button to start the vehicle,it wont start. We have to take the button out start the vehicle with they key but on 3/18/18 the radio was on once we parked the car once the vehicle was started it took about 2 minutes for the radio to come on . It was also saying that the key battery was low funny thing is i just replaced the battery in the fob on 3/16/18. This is an intermittent problem i think jeep needs to take care of. From what i was readingit is the totally integrated control module(the computer) which can be very costly and apparently that part is on backorder. So there are quite a few jeep owners with this same problem. I have read that the vehicle can completely shut down at any speed and you lose power steering and brakes which is a huge safety problem.
The contact owns a 2012 jeep grand cherokee. While driving at 30 mph, the contact noticed a burning odor coming from the air vents and outside the vehicle. In addition, the vehicle failed to start. The vehicle was not diagnosed or repaired. The contact received notification of nhtsa campaign number: 14v634000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The failure mileage was 63,000.
Alternator failed due to recall. I was not notified of this until after having failed and needing to be towed after being stranded on the side of the road in the middle of the night. All the cars functions had completely failed. The car was unable to be moved to a safe place, doors were locked, leaving my dogs locked and gated into the cargo area until lowing assistance arrived. Since the alternator was fixed i have had multiple visits to the dealership for replacement of battery, jeep failing two more times while driving down the road, needing additional towing assistance. Multiple electrical malfunctions continue to occur, including: forwardcollision warning, "brake warning flashing for no apparent reason. The passenger side heat failed needing to be replaced. All of the seat heaters within the vehicle have failed needing to be replaced. Most recently the drivers seat move forward function has stopped working, make the vehicle difficult and unsafe to drive as it is not at the appropriate drive distance. Contact to dealer to discuss fixing issues as they are electrical and most likely due to recall of the alternator. Jeep dealer declined that it was a related issue and that jeeps are known for these issues. Car is felt to be unreliable and unsafe to continue to drive at this point with the unknown reasons and causes for the recurrent malfunctions.
First incident: vehicle would crank but would not start on first attempt. Vehicle started on 3rd attempt. Vehicle was parked overnight (8+ hrs) in attached garage with ambient temp approx 75f before first attempt..second incident: same conditions as first incident, 8+ hours parked in garage temp approx 75f, takes 3 attempts before starting.third incident: same day as second incident. Conditions are temp approx 85f 10pm at night i had been parked at walmart shopping inside for about 45 minutes. It had been raining so i go to parking spot to get jeep to pick up wife from the front of store. It struggles to start after 3 attempts, i back-ed out of parking spot and drive towards front of store. As i am nearing the front of store the vehicle starts hesitating and dies while in motion. It died like it was out of fuel (fuel gauge read about 7/8ths full). Placed vehicle in part, restarted and drove 1.5 miles home.15 july 2015 i called around noon to make an appt at dealership to have problem diagnosed, made appt for monday 20 july2015 at 7am. A few hours later when i was leaving work i get in the vehicle and it takes 3 attempts before it starts it died almost immediately. I cranked and ran on 4th attempt. I called wife while on my way home and uconnect failed in the middle of my call. I went straight to dealership and now they are trying to work it into their schedule for diagnosis.
Nhtsa recall number 19v-813 recall date: november 14, 2019 repair parts are still not available after one year. Vehicle has experienced stall while driving and now does not start. Dealership offered to tow vehicle to dealership but no estimate on time for repair. Recall r09 was previously completed.
This jeep had the fuel pump recall done on it which was for the tipm relay built in fails causing these jeeps and durangos to stall out. Well now the whole module is bad per the dealer. This failure is worst than the relay failure. The jeep stalled out while being parked and would not start again also while not working sitting in my garage the jeep tried to start on its own and lights and horn going off. Jeep was already sued over this and i have been reading forms with many other customers still having this issue and these modules should have been replaced not placing a bandaid on the relay while the whole module is garbage which is now costing me 1600 and we haven't been able to drive it for a month since she was scared to be left stranded or having the car stall while driving. Please bring this up with them i already emailed asking for help on this problem since they never addressed it the first time it was brought up.
My jeep has been on recall for over 7 months to fix the sun visor electrical problem.i am told they are working on a permanent fix since the other two fixes does not work. This is a huge fire/safety issue and it seems jeep takes forever to immediately repair any recall item.here is a cut a paste:nhtsa recall number: opens new window takes away from vin lookup section> 15v-879 recall date: february 11, 2016manufacturer recall number: r71summary:the sun visors on your vehicle may experience a high resistance short at the sun visor vanity lamp wiring after a service repair to the sun visor, headliner or while gaining access above the headliner.safety risk:this may result in an inoperative vanity lamp and/or an electrical fire.remedy:a permanent remedy for this condition is currently under development. Fca is making every effort to finalize a remedy and obtain parts as quickly as possible.
The alternator completely failed, and i went to the dealer, but was told that it was no longer under warranty.i paid approximately $800.00 to have the alternator replaced.i found out that, later that year, there was a recall on the alternator: 14v634000, which appears to be for the exact repair that i had performed.
We are experiencing starting issues with the tipm module not recognizing the fob.it may take up to 10 tries to get into the vehicle and then just as many trying to get it started.it has had the r09 recall performed, but nothing has changed.the problem occurs when the vehicle is stationary, and you try to gain access to the vehicle.
The alternator went out when the vehicle was on a mountain road creating a very unsafe situation. The vehicle stopped dead without any warning. This resulted in replacement of the alternator, battery and the computer chip. Total of $2,000 plus towing. This vehicle has a 180 amp alternator and the same year and vehicle with a 160 amp alternator currently has a recall but for some crazy reason the 180 amp alternator has not been recalled. The recall should be extended to the 180 amp alternator.
When i press the push start and the brake, the engine will stall and not turn over. It has happened multiple times in the 4 years i've had it. The last time i tried to start it, it would not crank. I used jumper cables to try and revive the battery. Doing this reverted power back to my vehicle, yet it would still not turn over. I then had to put the keyfob into the ignition and try it manually. Still nothing worked and my car will not turn over and start. It makes one click, and then nothing.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving 4 mph, the engine stalled without warning. The vehicle was taken to a dealer, where it was diagnosed that the alternator needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact received notification of nhtsa campaign number: 14v634000 (electrical system) however, the part was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 51,000.
Driving down hwy. For 10 minutes and battery light came on, short time later vehicle died. Battery cables on jumper sidehot, strong smell of burned rubber.battery and alternator very hot and could not be touched.seem to be direct ground on 180 amp alternator. Had to replace battery and alternator just to get power back. Now more checks needed on computer. Same as p60 recall, however, chrysler tells me the 180 amp is not involved.
When slowing down or coming to a stop, the vehicle's engine will turn off and power steering will not work.in order to start the vehicle again, i need to completely stop, put it in park and start the engine.this has happened on the street and freeway.it does not happen constantly.i have had times where it happens 2 days in a row, once a week, and once a month.i have taken the vehicle to a dealer a few times already, but they have not been able figure out what the issue is.after having the vehicle at the dealer for over 1 month, i spoke to a senior technician that works at the dealer and he said it is a known issue.he told me that vehicles with the 5.7l engine and the push to start button have been having this issue and the issue starts around 30,000 to 50,000 miles and they are not sure what is causing the problem or how to fix it.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact stated that while operating the vehicle the windshield wipers and wiper fluid motor would not operate. In addition, the door locks had stopped working. The vehicle was taken to the dealer who diagnosed that the tipm was faulty and needed to be replaced. The tipm was replaced but after retrieving the vehicle, the brake lights would intermittently malfunction and would not illuminate. Also, the contact mentioned that when switching on the turn signal the fog lights would flash on. The vehicle was taken back to the dealer, who diagnosed that the replacement tipm was also faulty and needed to be reprogrammed. The manufacturer was notified. The failure mileage was 55,400.
My 2012 jeep grand cherokee suddenly began having problems starting.since mar 7th there have been 3 incidents in which pressing the start button caused the engine to turn over but not start. All 3 incidents were situations in which i was trying to restart the car within 30 minutes of previously turning the car off.2 of the 3 incidents occurred within 15 minutes of turning the car off.for example, i forgot to bring an item with me from my house, turned the car off and went in the house to retrieve the forgotten item.then, when trying to restart the car the engine would turn over but no ignition from the cylinders.subsequent repeated efforts to start the car were futile, but if i waited 30 minutes or more the car would start up.this problem creates difficulty for anyone doing a short errand such as buying something from a convenience store or dropping the kids off for school.i read that chrysler will be issuing a recall on the fuel pump relay,i hope this helps.i am filing this complaint to make sure my name gets included among those that need repairs.thanks.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
I was backing into my driveway (jeep was in motion) and had the radio on. I was coming home from work and the commute took 30 minutes. While backing in, i heard a popping noise (similar to the noise a pop-it firework makes when it hits the ground) inside the cabin. I turned the radio off and stopped the jeep to listen to the popping. The popping stopped and i immediately smelled smoke. I then saw the smoke was coming from the right side of the center console near the heat/air controls. I threw the jeep in park, removed the keys from the ignition, and exited the vehicle. After 5 minutes, i opened the driver side door and smoke poured out. It smelled burnt but i did not see any flames (i could have missed them in the 5 minutes i was standing outside my vehicle). I turned the jeep back on in order to get it into my garage for further investigation. Upon returning the vehicle to my garage, the headlights and interior lights both turned on. I have an appointment at the jeep dealer tomorrow to investigate further. I have no aftermarket parts on the vehicle though have not yet gotten the visor recall fixed. Please provide insight if possible. Very concerned. This poses an enormous safety risk.
2012 jeep grand cherokee stopped in the middle of the road with the engine losing power, warning lights flashing with the smell of hot or burning electrical wiring entering the cabin. I was lucky i was on a city street going about 30mph, and not on the interstate moving at a faster pace. I had the car towed to the dealership and was told the next day that the alternator needed to be replaced, at a cost of over $1,000. I was told it was a difficult job to replace the alternator. Based on youtube videos, it should not have taken more than around 30-40 minutes. The alternator was available for $405-$450 from numerous mopar oems online. The dealership charged me over $730 and labor of over $250 for a total of over $1,000. The recall was for the 160amp, for the same exact stated situation that i had with the 180amp, so it was not covered. This is a safety hazard that should have been included in the recall. The chrysler/jeep dealership seems to using this as an opportunity to gouge the public.
Vechile does not start. Engine stalling and electrical warning light turns on. The vehicle was parked.
The contact owns a 2012 jeep grand cherokee. While driving approximately 25 mph, the air conditioning started to fade, the radio stopped operating, and the vehicle stalled. The police arrived and attempted to jumpstart the vehicle as smoke emerged from the engine compartment. The fire department arrived and extinguished the fire. The vehicle was towed to baxter dodge/jeep/chrysler of lincoln nebraska where it was diagnosed that the alternator was damaged, which caused the battery to also damage the electrical harness. The contact also stated that a recall notification was received on 09/07/17 for nhtsa campaign number: 17v435000 (electrical system). The vehicle was repaired per the recall. The manufacturer was notified of the failure and provided case number: 32376399. The approximate failure mileage was 130,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer has exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v391000 (electrical system), 14v634000 (electrical system), and 15v115000 (electrical system); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The vin was not available....updated 09/28/15
The contact owns a 2012 jeep grand cherokee. The contact stated that nhtsa campaign number: 15v115000 (electrical system) exceeded a reasonable amount of time for repair. The dealer stated that the parts needed were not available for repair. The manufacturer was not made aware of the issue. The vehicle was not repaired. The contact had not experienced a failure.
On 11/3/2015 at approximately 5:30am i was driving my 2012 jeep grand cherokee when i began to smell strong fumes which i suspected was coming from my car.moments later smoke began overwhelming the cab of the vehicle.i pulled over, got out and it was then i saw flames coming from the top of my car over the area of the driver's seat.the fire department came to put out the fire. The roof and driver's seat was damaged from the flames.inspections by my auto insurance and jeep confirmed the source of the fire was from wiring located on the driver side sun visor.this is related to a recall on the vehicle which i had addressed in october 2014 (paperwork attached as well as pictures of the damaged vehicle and fire).
Tl- the contact owns a 2012 jeep grand cherokee. The contact stated that while driving at various speeds, the vehicle experienced an unintended acceleration. In addition, the engine revved but failed to accelerate on several occasions. The contact stated that nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) was received in may of 2014, nhtsa campaign number 14v391000 (electrical system) was received in august of 2014 and nhtsa campaign number: 14v636000 (electrical system) in december of 2014. The dealer informed that the parts were not available and no estimated date for receiving the parts could be given. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 25,000. Djr
The contact owns a 2012 jeep grand cherokee. The contact received the notifications for nhtsa campaign numbers: 14v154000 (brakes), 14v53000 (electrical) and 14v391000 (electrical). The dealer and the manufacturer were contact on multiple occasions and the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time to receiving the parts could be provided. The contact had not experienced a failure. The vin was not available.
2012 jeep grand cherokee.consumer writes in regards to lack of parts to fix sun visor vanity lamp wiring under recall. The consumer stated the dash rattled, the sunroof had to be fixed on several occasions, the glove box,alternator and engine head were replaced.
On may 19, 2015 contacted dealer about (tipm) safety recall r09/nthsa14v-115. Service manager stated to me that they could not fix (tipm) present time because they did not have part. Service department stated to me they did not know when part would be available. Gave service department my cell phone number and asked to be contacted (asap) about recall part (tipm). I think chrysler should be made by our government to buy back my 2012 jeep. This is the (4th) safety recall i have had on this jeep. Dealer has not fixed recalls in a timely manner. I will never purchase a chrysler product again, i am sick and tired of unsafe junk coming out of fiat/chrysler. All consumers should be made aware of unsafe junk being put in chrysler vehicles. We in america deserve better respect from all automakers. I think my next vehicle will come out of russia!!!!! maybe they will understand how to produce a safe vehicle.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Vehicle struggles to start when starter button engaged.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The local dealer world chrysler located at 681 shrewsbury ave, shrewsbury, nj 07702, was contacted and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle experienced the failure listed in the recall and failed to start on several occasions. The failure mileage was 85,000. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact stated while driving at various speeds, the vehicle stalled and shut-off without warning. On several occasions, the vehicle nearly crashed due to the sudden failure. The vehicle was taken to the local dealer who diagnosed that the failure was related to the nhtsa recall campaign number 19v813000 (electrical system) however, the part was not yet available. The contact indicated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not yet notified of the failure. Parts distribution disconnect. The failure mileage was 112,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.ma 10/2
The contact owns a 2012 jeep grand cherokee. The contact stated that the engine would rev and the vehicle would independently decelerate. The failure occurred intermittently. The contact stated that nhtsa campaign numbers: 14v391000 (electrical system), 15v115000 (electrical system), and 14v154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for the recall repair. The dealer stated that the parts were not available for repair. The manufacturer was not made aware of the failure. The failure mileage was 12,000.
I recently purchased a used 12 grand cherokee from starling chevrolet buick in st. Cloud, fl.i did a ton of research and had been looking for this particular jeep for many months. Our jeep is in immaculate condition and the car fax listed only two minor recalls, the sun visor wiring and a brake component; nothing else. I drove it off the lot a 35 days ago and back home and no problems whatsoever.about 14 days ago my jeep randomly stalled while i was taking a left turn in front of another vehicle (at a safe distance). Thankfully i was able to pull off the side of the road (no power steering) and come to a complete stop, put jeep in park, and started again. I was completely baffled why it did this and took it in for service under my 3 year extended warranty. My dealer was unable to get any error or warning sign on the diagnostic test and could not find any problem whatsoever.my jeep has stalled 2 other times while driving and each time i took it back and the same thing, it would not stall on the mechanic and no check engine light.i was lucky to talk to the previous owner tonight and he explained that he had the tipm replaced 2 times, yes 2 times in this jeep and after the 2nd time the jeep kept stalling on him. My wife and i are terrified that we purchased a ?lemon? without having any knowledge about this at all.the car fax did not show this information, my jeep dealer showed me all the warranty history through chrysler and they sincerely want to help us. However, if the faulty tipm will not even show a check engine light, then how do they warranty a part? they cant (or refuse) and that is the lawsuit. The previous owner said he had to fight until he couldn't fight anymore to get his dealer to replace the tipm and it still failed after the fact and is now failing on me.what can i do?[xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Purchased used 2012 grand cherokee overland w/94637 miles on january 27 2018. On january 31 at 8:50am after driving two miles i came to a stop at a stop light and while waiting for light change the engine died. No warning lights - the only indication was rpm dropped to zero. Put vehicle into park and restarted without a problem. Continued driving for the remainder of 32 mile trip. Again on february 2 2018 the same thing occurred while my wife was driving. She came to a full stop and while waiting for signal light to change the vehicle engine quit with no warning lights. On both occasions this was the first trip of the day in the early morning ambient temperature of 55 degrees on dry pavement on city streets. Both times the vehicle was restarted without a prolem and the trip continued without interruption. Vehicle is scheduled at folsom lake jeep dealer for investigation.
The contact owns a 2012 jeep grand cherokee. While operating the vehicle, the instrument panel gauges suddenly began to flicker and illuminate before the vehicle stalled. The vehicle was towed to an independent mechanic who diagnosed that the alternator malfunctioned and damaged the battery. Both components would need to be replaced. The vehicle was not yet repaired. The manufacturer was notified and stated that the vehicle was not included in nhtsa campaign number: 17b435000(electrical system), although the failures were identical. The local dealer (brubaker dodge in montgomery, alabama) was also notified of the failure. The failure mileage was 120,000.
While driving on a rainy day, my car shut of-at the time i was doing approx 50 mph.i had to pull over to the side and restart the car.when i took my car, i was informed there is a tipm issue and my computer needed to be replaced, costing me over $1500.since my warranty expired, i have to pay out of pocket.my hands are tied on this one, as it potentially can cause a serious safety issue for my future.also a problem with the tipm, my car has failed to start on approx 10 occasions.it takes me about 20 minutes to get it to start.
The contact owns a 2012 jeep grand cherokee. The contact stated that the notification for nhtsa campaign number 14v634000 (electrical system) was received in november of 2014. After contacting the dealer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be provided. The manufacturer had not been notified of the delay. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.... Updated 06-02/15
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign id number: 14v634000 (electrical system) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
Vehicle stalled while stopped at stop light.when started, idled very rough and stalled again.car was towed to dealer.dealer indicated failure in fuel pump relay.repair involves disabling of fuel pump relay in totally integrated power module (tipm) and installing external fuel pump relay.failure also resulted in failure of valve spring.the repair regarding the fuel pump is identical to the repair outlined in chrysler safety recall p54/nhtsa 14v-530, which per chrysler customer service rep is only applicable to 2011 vehicles and not 2012 vehicles.this fuel pump failure affects more vehicles than outlined by original recall.
I have a 2012 jeep grand cherokee limited, 5.7l engine.purchased the vehicle used. At approximately 60,000 miles (2015) the jeep begin to randomly stall while driving.it always happened within 10 minutes of leaving my house.fuel levels good, didn't matter if turning left or right. Vehicle stalled, causing steering to lock. Almost in 3 accidents. Only remedy was to put it in park, jeep would start right back up.this happened in june, august and october.after october stall, i took to the jeep dealership. The dealership couldn't find anything unusual, and replaced the battery. The trailer taillights were not working and they recommend replace tipm.things were fine until september 2016. On sept 2 jeep stalls turning right, full tank of gas. On sept 6 - stalls slightly turning into suicide lane. Back to dealership. Dealership has it from 9/7-9-9. Can't replicate it, and no errors come up.they do replace recall sun visors. Sept 18 - stalls going straight on road.again, this is in the morning, and within 10 minutes of leaving my house.saturday oct 14. Jeep stalls again around noon time. Hadn't driven it since friday 1pm, the day before. Full tank of gas. Died while slowing down towards a red light, going straight. Almost rear ended as a result.the dealership cant diagnose one thing that happens randomly.there is a plethora of complaints online regarding the tipm and alternator in this jeep.my vin isn't covered by the recalls, but it sounds like a tipm would remedy the situation.this vehicle is unsafe to drive, and chrysler isn't helping.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle stalled and the contact had to merge over to the side of the road to restart the vehicle. The vehicle was taken to an authorized dealer more than twice and they indicated that the part needed was not available to repair the vehicle. The contact indicated that months later a notification was received for nhtsa campaign id number: 15v115000 (electrical system) and stated that the part was not available for several months. The dealer did not provide a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The failure mileage was not available.
My vehicle has a recall (r09/nhtsa 15v-115) for failure of the tipm resulting in vehicle stalls and non starts which have occurred on multiple occasions since 2013 most recently 12/15/15.my vehicle has stalled in traffic on the highway and interstate at speed in heavy traffic almost causing several accidents.i have taken the vehicle to the local dealer (napoleton) who attempted to fix without resolve.in fact, i brought back after there first attempt and they want to charge me $1600 to repair.i have researched other complaints and truly know this is an electrical issue that is part of the safety recall.additionally, my airbag light continues to come on which is also addressed in the recall.jeep has refused to repair and i cannot drive vehicle due to safety concerns. Please help.
Blind spot detection sensors failed on both sides. Had to turn system off because it constantly told me it has failed. Dealer said $2000+ to fix. Luckily i had extended warranty and only cost $100 however a three old car with just over 50,000 miles shouldn't have these issues. It sounds like there's a problem with these devices.
Every single one of the warning indicators mounted in the dash are going off alternately in rotation, front collision and blind spot warning no longer work either. My vehicle is subject to the following recall, the jeep, four months after the recall was an ounce, still hasn't supplied the needed replacement alternators specified in the recall: manufacturer recall numbert36nhtsa recall number17v-435recall statusrecall incomplete, remedy not yet available
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v391000 (electrical system) and 15v115000 (electrical system) and stated that the part was not available within a reasonable timeframe to schedule the recall repairs. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electric system) however, the part to do the recall repair was not yet available. The local dealer mckinney jeep located at 700 s. Central expy, mckinney, tx 75070 was notified of the issue, and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact indicated the vehicle experienced the no start condition listed in the recall summary. The cause of the failure was not yet determined. Vin tool confirms parts not available. The failure mileage was 95,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. Lithia chrysler jeep dodge ram of corpus christi (4313 s staples st, corpus christi, tx 78411) was contacted and confirmed that the part would need to be ordered. The dealer informed the contact that the part would take up to 3 weeks to be delivered to the dealer. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that they were unable to assist. The contact stated that the vehicle fails to start. The vehicle was not taken to a dealer or independent mechanic for diagnosis. The failure mileage was unknown. Parts distribution disconnect.
The battery keeps dying/vehicle won't start/dies while idling. My jeep has a push button start, when pushed, the car will cycle through the ignition process (about 15-30 seconds) but won't start. After that the battery is drained enough not to cycle through ignition process. This first started shortly after original purchase of vehicle and i have been forcedto keep on a charger, which only works some of the time. I have to have insurance send roadside to jump car at least once a week. It has also started up just to die as soon as it is put into gear, warm or cold. Jeep claims there is nothing wrong with battery or electrical system. This is my wife's car and i am worried that it will stall out with her and 2 year old son inside.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system); however, the part needed to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced failure. The vin was not available.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the part was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The vehicle was in motion and a message indicating the park assist needed serving came on.in .5 of a mile my driver's seat belt light came on, even though i had the seat belt secured.i drove another .5 of a mile and many additional lights came on in my vehicle.i pulled it off the road and my power steering went out.then the windshield wipers came on and the car stopped working. It would not turn on again.the alternator and battery were both replaced.the same exact thing happened the next day.my alternator was melted when the garage looked at my car after towing the second time.
Saw smoke coming from passengers visor parked the car in front of the house when out two hours later to find it to be completely burned.. Dealership acted like it is no big deal that a leased new vehicle from them catches fire inside... Service rep jeff tells me it's not that bad..?? really how can i show you the pictures of this "not a big deal" situation... Updated 08-20-14 updated 7/23/2015
Car lost complete power in parking lot.alternator failed and shorted and drained the battery.alternator was still hot after several hours and a burnt odor could be detected.luckily it did not catch fire as others have when this failure occurred.when the alternator failed it shorted the battery and also the pcm.jeep has a current recall out on the 160 amp alternator for this exact problem, but since this is the 180 amp they are washing their hands of the situation.pcm's are on a huge back order and took several days and a multiple phone calls to find someone willing to sell me one.after the first round of repairs before the pcm was replaced the car died while being driven by the mechanic.having a car that could randomly die while being driven needs to be taken more seriously by jeep/chrysler.
After returning home from a 190 mile trip, during which we experienced no maintenance issues or warning lights, my wife and i parked our jeep in our underground garage. Upon unpacking our car we could smell, what appeared to be, an electrical smell with a cloud of smoke forming around the car.we were forced to use the emergency key to reenter the car to inspect it for fire and to open the hood in order to check the electrical system.we observed the car for approximately ten minutes until the smoke cleared to ensure there was no lingering fire.the jeep was towed to an auto shop where they determined that the alternator had completely shorted out,thereby destroying the entire electrical system including the alternator, computer and battery.we consider ourselves very fortunate that this incident did not occur while we were driving on the interstate, or the chesapeake bay bridge which was on our route.we have since learned that chrysler had issued a recall for this alternator in 2017. However, we were never notified about the recall. We are concerned that this could happen to someone else on the highway while they are driving and could be devastating if they lose control of the car due to the loss of power, or worse, a fire.we are hoping to be reimbursed by chrysler for the cost of repair which totaled $2,900.
Smelled smoke using a/c, battery light went on, took to dealer, 180 amp alternator burned out, also caused burn out of battery.car just died, shut down, on road. Dealer replaced batteryand alternator.my alternator not apparently part of original 160 amp recall so it was not covered. $980 repair bill.car had 62,000 mi., always service at dealer.there are hundreds of similar incidents on internet, no recall for all these alternators?seems to be rather dangerous when car just shuts down while driving.my case was not life threatening.
Tla* the contact owns a 2012 jeep grand cherokee. The contact received notification of nets campaign number:(electrical system) however, the part to do the recall repair was unavailable. The contact called hall chrysler dodge jeep ram virginia beach (3152 virginia beach blvd, virginia beach, va 23452; (877) 475-0721) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contactand wife both had experienced a failure. Vine tool confirms parts not available. *dadconsumer stated vehicle would stall when pulling away from the stop sign leaving them broadside to oncoming traffic.
The contact owns a 2012 jeep grand cherokee. While the vehicle was parked, the contact was unable to start the vehicle with the main key fob. The contact stated that the spare key fob had to be used. Also, while driving unknown speeds, the vehicle started to stall. The vehicle was taken to scranton dodge chrysler jeep ram (located at 1146 wyoming ave, scranton, pa 18509, (570) 344-1261) where it was diagnosed that the key fob needed to be replaced. The part was replaced in december of 2018, but the failure recurred. The vehicle was taken to an independent mechanic who diagnosed that the receiver needed to be replaced. The manufacturer was not notified. The failure mileage was not provided.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. The local dealer safford jeep located at 1659 berryville pike, winchester, va 22603 was notified and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The vin was invalid.
The contact owns a 2012 jeep grand cherokee. While driving 70 mph, the battery warning indicator illuminated, a chime was heard, and the vehicle stalled. The contact stated that the windows activated independently and the sun roof also started to operate independently. The contact stated that other electrical components became inoperable, the air conditioning stopped working, and the interior lighting flickered. The vehicle was towed to an independent mechanic where it was diagnosed that the alternator and battery failed. The failure caused a minor fire. The dealer was not contacted. The vehicle was previously repaired per nhtsa campaign number: 17v435000 (electrical system). The manufacturer was contacted. The approximate failure mileage was 93,200.*dt *dt*dt
Jeep visor recall- fire inside my jeep:i had the jeep visor recall completed in january 2015, took my jeep into the jeep dealership in may/june complaining of a buring smell twice. They said i was on the list for the second recall parts to come in and they would call me. They said they inspected my jeep and didnt see anything wrong and wished me the best (depsite my dome lights being dim and passenger light documented being completly out). My jeep caught fire on friday 7.24.15. The fire department said it started in the passenger visor. This has been a headache over who is at fault and i wish jeep would investigate too.my family is now affraid of jeeps, my daughter doesnt want to sit in the front row any longer and it has been a mess over a potential recall error. Please help! my car is destroyed per our insurance.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle failed to start. The vehicle was not inspected and diagnosed by a dealer. In addition, the vehicle was included in nhtsa campaign number: 15v879000 (electrical system, interior lighting). The manufacturer was not contacted. The failure mileage was not available. Parts distribution disconnect.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electric system) however, the part to do the recall repair was unavailable. The contact called autonation chrysler dodge jeep ram and fiat north columbus (3000 n lake pkwy, columbus, ga 31909, (706) 522-2116) and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 jeep grand cherokee. While driving at 15 mph, the electrical system failed and the vehicle stalled. The contact was able to restart the vehicle after two attempts. The contact stated that the failure recurred several times. The vehicle was taken to the dealer to be diagnosed. The dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 61,000.updated 8/21/15updated 10/27/2017
I was driving my 2012 jeep grand cherokee overland to work, when i smelled smoke. I immediately did not know where it was coming from. All of the sudden the shield covering my sunroof opened by itself. There was then visible smoke on the outside and the inside of my car coming from above my head and the headliner visor area. The smoke soon turned to flames just inches above my head on the drivers side. I had to pull over immediate and get a fire extinguisher, and put the flames out as they started to spread to the interior visor/ ceiling area. The fire department also had to come and they mentioned that it looked like it was an electrical issue as there were wires hanging down. The jeep had been towed back to the dealership and i am in the process of trying to figure out where to go from here.
My 2012 jeep grand cherokee laredo has stalled when turning on and has often not turned on. When driving the vehicle the car has shut off almost causing an accident.this has happened on many occasions. The car accelerates often when driving the lights, airbag symbols, etc turn on erratic. I had to replace the alternator and battery due to faulty timp which jeep has recalls on however not my year although-my car has the same problems which i have to pay for and i have researched and many other jeep owners have the same issues and jeep is very aware and are not taking responsibility, i feel unsafe driving this car especially with my children, the car is unreliable and have been late to work due to the car stalls and lack og turning on. This car has a mind of its own starts when it feels like it, speeds up on its own, lights turn on off,tells u keys left the car when it hasn't. Very angry at jeep i should not have to pay for faulty equipment due to your negligence!
Alternator burned up while vehicle on. Vehicle was being driven down city road and when i stopped smoke and burn smell observed.it was found that there was aninternal fault in the alternator, which shorted out the battery, starter and ecm (computer).car had to be towed for repair.jeep would not compensate $2,624 in repairs and $267 car rental since it was not on recall.
Husband driving mv to store, started smelling sharp smell of wires burning, white smoke coming from area around the visor on drivers side, came right home with it, since smoke was burning his eyes and nose, opened sunroof to let smoke out, it continued smoking then started to burn thru material surrounding the visor, then burst into flames . My husband got out the fire extinguisher and was able to put the flames out, before the fire dept arrived.inside of the mv has melted plastic all over.the sunroof will not work, and the electrical system is all screwed up.
The engine would turn over, but it would not start.it would start again after ten minutes or so.it has happened three times and been to the dealer twice.the dealer says they do not know what is wrong and can't fix it.the internet has information indicating that chrysler knows about the problem but does not have the parts to fix it.apparently, it could be an issue with the tipm.
Sun visor wiring recall r71. Received a recall notice from chrysler today indicating that a wiring problem may cause a fire. Notice stated that they expect to have a remedy available in the 4th quarter of 2016. This does not represent "remedy the defect within a reasonable time". Nhtsa should put more pressure on chrysler to address this situation in a more timely fashiion. Was chrysler not already fined for being too slow to address safery defects?
The contact owns a 2012 jeep grand cherokee. While driving 30 mph, several warning indicators illuminated on the instrument panel, including the engine and check battery indicators. The contact was able to exit traffic and drove onto a side road where the engine immediately stalled. The vehicle was towed to an unknown dealer where it was diagnosed that the alternator failed. The dealer advised that they would replace the alternator temporarily with the same alternator until the permanent remedy became available in january of 2018. The manufacturer refused to assist with the temporary alternator replacement. The vehicle was not repaired. Nhtsa campaign number: 7v435000 (electrical system) was referenced. The approximate failure mileage was 130,000. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the part needed was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notified notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure.updated 09/18/15*ljupdated 01/26/16. The consumer stated the part was replaced on august 18, 2015. Updated 3/23/2016
The contact owned a 2012 jeep grand cherokee. After parking the vehicle in the garage, a burning odor was present inside the contact's home approximately 10 minutes later. The contact discovered black smoke and flames coming from the vehicle and immediately called the fire department to extinguish the flames. The fire marshall indicated that the flames were started by a faulty vanity lamp. The contact indicated that the vehicle was previously repaired according to nhtsa campaign number: 14v391000 (electrical system) in june of 2015, but the failure recurred. The vehicle was destroyed. The manufacturer was not notified. The failure mileage was 30,500.
I have a 2012 jeep grand cherokee that is under a recall v62?nhtsa 19v-813 for an issue with the fuel pump relay.the manufacturer does not have a remedy yet for this issue.i have had difficulty starting the vehicle while stationary for 3 days in a row.on the fourth day, i am now unable to start the vehicle, while stationary.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000: (electrical system); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. The vehicle was taken to mancari's chrysler dodge jeep ram (4630 95th st, oak lawn, il 60453; (708) 423-0910) where it was confirmed that the part was not available and that the manufacturer was only providing one part per week. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to accelerate the vehicle would fail to accelerate intermittently, as well as, there was no warning light to indicate when the failure would occur. The contact would have to release the acceleration pedal and slow down first before they could pick up in speed. The contact took the vehicle to the dealer who informed the contact that their fuel pump relay switch needed to be replaced. The contact was informed that the recall was regarding the vehicle's external relay switch, which, was outside of the relay box. The contact was told by the dealer that they could replace the entire relay system.the manufacturer was made aware of the failure, however, they decided not to replace the entire relay box. The approximate failure mileage was 112,000.
Car will not turn over not getting fuel to starter,car cuts off while driving numerous times. There is a recall for this on same models built prior to 8/01/2011,my car was built 8/15/2011 two weeks after. This is the exact problem as the recall.
The contact owns a 2012 jeep grand cherokee. While driving 30 mph, smoke appeared from under the hood. The vehicle was towed to champion of decatur inc. (3831 us-31, decatur, al 35603) where it was diagnosed that the alternator was faulty. The vehicle was repaired per nhtsa campaign number: 17v435000 (electrical system), but the failure recurred. The vehicle was taken to the same dealer a second time and the computer system was reset. The manufacturer was not made aware of the failures. The failure mileage was 96,000.
The contact owns a 2012 jeep grand cherokee. While driving approximately 30 mph, the contact heard a noise from the engine compartment. The contact had to maneuver the vehicle to the side of the road. The battery warning indicator and entire instrument panel illuminated. The vehicle stalled and would not restart, and was towed to the dealer. The dealer diagnosed that the alternator failed and caused the battery to fail. The manufacturer was notified of the failure. The vehicle was not repaired. The vin was not available. The approximate failure mileage was 40,000.
2012 jeep grand cherokee. In regards to fuel pump relay safety recall nhtsa recall #19v-813 & manufacturer recall #v62. The manufacturer exceeded a reasonable amount of time completing the recall repair. Jeep has experienced shut-off while driving on freeway but nobody injured. Brought vehicle to dealer and they replaced fuel relay again but was informed that there is still no part or fix from manufactuer.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
On dec 29, 2017 i made an appointment with world jeep in shrewsbury,nj to address 3 recalls on my 2012 grand cherokee.the appointment was made for 8:00 am on jan 3, 2018, the jeep service person confirmed that the needed parts were in stock. 1) sun visor wiring ' this was a recall on a recallr71' they confirmed parts were available and scheduled serviceiwas advised that the car should be done by noon.when i had not heard by 4pm i called them - they stated that the service advisor would call back.. After 45 minutes (now 4:45 pm) i called again.again i was told i would receive a call shortly. About 15 minutes later (now 5pm) i received a call from the advisor that said 1) the brake booster water shield inspection was just being started 2) they had not done anything on the sun visor replacement and would not get it done today ! 3) i could pick up the car around 5:30 when they should be done with the inspection.i asked 'are you telling me that you've had the car for 9 hours and done nothing ?'she replied thats about it !its out of my control.this was after they had the vehicle almost for 9 hours.had they informed me at dropoff of the fact that they could not perform the scheduled service i would have gladly rescheduled.instead i wasted a day waiting by the phone. To hear from them. So in summary i waited a day for them to compete a recall inspection that should have required at most an hour and i will now have to reschedule probably 2 more days for the remaining service recalls. This was my 3rd jeep but i would have to seriously reconsider if i should ever buy another one from thisdealership or jeep. Attached is the service sheet showing the drop off time (8:04am. Promised time (9:30 am) actual delivery time 17:30).service 1) not performed 2) not required.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair the defect was not yet available. River front chrysler located at 200 hansen blvd, north aurora, il 60542 and the manufacturer were notified and confirmed that parts were not yet available. The contact stated that the vehicle experienced the failure stated in the recall. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Vin tool confirms parts not available. The failure mileage was 119,000.
Sun visor recall, have turned in 2 recalls allready to the tomah wi dealer, but no call to come in and get it fixed.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle experienced trouble being operated. In addition, the lift feature functioned intermittently. The air suspension overheated warning indicator illuminated. The vehicle was taken to the dealer where it was remedied per nhtsa campaign number: 15v115000 (electrical system). The vehicle was repaired; however, the vehicle stalled. When the failure occurred, it took approximately three attempts to restart the vehicle. The vehicle was taken to the dealer regarding the lift failure where it was diagnosed that the control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failures. The failure mileage was approximately 72,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for a recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
I was driving on a city street when the vehicle lost accerlation. No check engine light. I stepped on gas it wouldn't accerlat. I then pulled the vehicle over to side of street. Put it in park and then turn it off. Then i restarted the vehicle and alighting bolt came on dash. I couldn't gain speed, the only thing my vehicle did was roll in drive not speed at all.
I am sitting on 3 recalls on my vehicle list above, brake shield, visor wiring, and now alternator problem. I am not very happy with 3 recalls that they don't have part for, and the dealership can not tell me if and when parts will be in, i am to the point i don't want this vehicle anymore because of these issues. I don't wanna wait till there is a injury or fatality. I want this resolved or vehicle replaced. I am guessing the air bags will be next knowing there is a recall on them on other vehicles.
Electronic stability control malfunction indicator light randomly goes on and off while vehicle is in operation. Automatic wiper blades randomly activating while vehicle is in operation when no moisture or rain is present. Automatic key-less entry/exit system intermittently fails to work when using door front handle sensors. Dealership has recommended replacement of tipm under extended warranty in effort to resolve issues.
The contact owns a 2012 jeep grand cherokee. The contact stated that the alternator caused an electrical fire. The instrument panel warning indicators illuminated. The vehicle was not able to be restarted. A police report was not filed and there were no injuries. The vehicle was towed to a local mechanic who diagnosed that the alternator had a short circuit. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 38,010.
Although a recall on the 160 amp alternator my 180 amp alternator failed exactly like the 160 - smoke and left me in traffic, failed while driving in houston traffic. There are hundreds of cases with the 180 online but fca will not do anything unless you say so. So for now $1995 out of my pocket. Http://m.carcomplaints.com/jeep/grand_cherokee/2012/engine/engine.shtmlnext source http://www.carproblemzoo.com/jeep/grandcherokee/alternator-generator-regulator-problems.php
The car started to make loud, whining noise on 9/5/14 when it was taken to fields jeep, glenview, il to be checked up. 2 mechanics check the car and told it was safe to drive. Due to the lack of interest or unprofessional staff, the car was not taken immediately to service even though it was apparent that it was dangerous to drive. The service was scheduled for 9/15.the alternator failed and the car stalled on 9/12/14 at the garage and the car was towed to fields jeep. The fields jeep service was reckless - recall was announced on 10/16/14.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle's push start feature would not operate after multiple attempts. The contact stated that in order to start the vehicle, he would have to tap the accelerator multiple times in order for the vehicle to start. The vehicle was currently under nhtsa campaign number: 19v-813000 (electrical system); however, the parts for the recall remain unavailable. The vehicle had not been taken to be serviced and the manufacturer had not been notified of the failure. The failure mileage was 85,000.
2012 jeep grand cherokee.consumer writes in regards to alternator failure recall notice repairs and seeks reimbursement.the consumer referenced recall # 14v634000.
The contact owns a 2012 jeep grand cherokee. While driving 60 mph, the vehicle experienced a complete loss of power without warning. The vehicle was towed to a chrysler dealer where it was diagnosed that the ground strap detached and shorted the alternator. The failure was due to the vehicle being improperly repaired according to nhtsa campaign number: 14v634000 (electrical system). The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 34,695.
Starter turns over but wont crank and leaves me stranded. Horn goes off at random times. Windows and door locks sometimes wont work. Google says its the tipm. Happens while vehicle is moving and non moving. Has happend multiple times.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at an undisclosed speed, the vehicle loss motive power and stalled without warning. The vehicle was taken to the westgate chrysler dodge ram located at 6421 old westgate rd, raleigh, nc 27617, where the fuel pump was replaced under nhtsa campaign number: 15v115000 (electrical system) however, the failure recurred. The vehicle was taken back to the same dealer and the contact was informed that the vin was included in nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 30,000. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact received a notification for nhtsa campaign number: 14v634000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Erratic electrical issues.heated seats stopped working.back up camera not working.keep getting error message that key battery is low even though battery was changed.right rear taillight sporadically working.
Was driving back from florida to pa when the alternator went on the vehicle.the engine was smoking and we lost all power to the vehicle.had the vehicle towed to a dealership in north charleston, sc.
2012 jeep grand cherokee.consumer writes in regards to vehicle brake booster recall repairs. Consumer sent additional correspondence. *ldthe consumer stated on 02/15/2018 the vehicle stalled without warning making the vehicle inoperable. The dealerships resolution was replacing the electro-hydrualic power steering and the amp alternator per recall.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Car slightly stalled as i tried to accelerate from a stop at a street light. After a few seconds it jolted forward and then continued to drive as normal. Now experiencing problems starting the car on a regular basis, sometimes needing 2 to 3 attempts to properly start the engine.
I've noticed lately that while making turns in my overland summit with a 5.7l hemi, that the jeep will stall out and die in the middle of the maneuver. This only happens when making turns. I have to shift into neutral and apply the brakes and press the push start to turn the engine back over. It always starts back up but this is starting to become a real concern. I asked 2 different dodge chrysler jeep supervisors about this and they claim to have never heard of anything like this, even though there is an active recall for this very thing. They now say my vehicle wasn't affected even though the symptoms are the exact same thing.
Occasionally when trying to start, the engine cranks but does not turn over.on 2nd or 3rd attempt it starts. Concerned that this is related to fuel pump relay for which some vehicles have been recalled
The contact owns a 2012 jeep grand cherokee. The contact stated that several attempts were needed to start the vehicle. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the fuel pump relay was defective and needed to be replaced. The vehicle was not repaired. Bluebonnet jeep located at 283 ih 35 east, new braunfels, tx 78130, was notified of the failure. The vin was included in nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The manufacturer was not notified of the failure. The approximate failure mileage was 98,000. Vin tool confirms parts not available.
Jeep will not start from either using the keyfob or on dash start button.vehicle cranks and attempts to start.battery is new and charged.possible tipm issue.
The contact owns a 2012 jeep grand cherokee. The contact stated that nhtsa campaign number: 17v435000 (electrical system) exceeded a reasonable amount of time for repair. The contact received the recall notice in august of 2017. The dealer (milford auto group-jeep chrysler dodge ram, 1470 boston post rd, milford, ct, 06460) stated that the parts were unavailable for the repair and would be available in january of 2018. The manufacturer was not contacted. The contact had not experienced a failure. Vin tool confirms parts not available.
This vehicle had the recommended recall repair for the sun visor completed on 5/19/2105. While driving the area above the rear view mirror began to emit smoke and within about 30 seconds flames erupted from the same area. The flames quickly spread towards the passenger side sun visor as i frantically looked for a safe place to pull over. It was 5:45am on a dark country road with no shoulder. I turned the vehicle off, exited the vehicle and called 911. The flames continued for at least another 15 minutes. When firefighters arrived they had difficulty stopping the burning though it was small because they could not access the battery for the vehicle (it is apparently located under the front passenger seat and unaccessible other than from under the vehicle.) firefighters had to completely disassemble the electrical system to the sun visors to stop the burning. They identified a screw and wire that were the cause of the fire. It was not until i returned home and researched the recall that i discovered that the screw and wire assembly is the cause of the fires. This recall repair obviously is not a resolution to the problem. Had the flames spread to the driver side area i would have been injured or possible killed. Had i had a passenger in the vehicle they could have been injured or killed also!!
Hello ! i was driving my jgc in the streets of santo domingo ,dominican republic.i was already in a tunel, 1 km long, in terrific trafic at 5 pmwhen the car suddenly almost stopped.the a/c stopped ,mil appeared and almost got impact behind! i push the pedal strong and exelerated.thanks god i live very closed.in the moment i stoped in front of my house the evic start blinking and in seconds everything stopped ! black out ! open the front cover i saw smoke from alternator space ! then i understoodthe alternator was dead and i reached the house by the last battery power ! so the battery was dead as well !now i see in the recall system of chrysler there is a recall ( r60 ) touchingexactly the alternator problem ( 2012-2014 jeep grand cherokee vehicles manufactured april 22, 2010, to january 2, 2014, and equipped with a 3.6l engine and a 160 amp alternator).my car is one of those cars but there is not a recall for it ! why ? the recall is from : recall announcedoctober 08 2014nhtsa reference#14v634000chrysler recall : r60 can i get a recall so the dealer to replace my alternator for free?
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The local dealer heritage chrysler located at 9219 harford rd, parkville, md 21234 was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact indicated that the vehicle stalled on several occasions and experienced the failure listed in the recall. Vin tool confirms parts not available. The failure mileage was 85,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. The contact called bob howard chrysler jeep dodge ram (13252 broadway ext, oklahoma city, ok 73114, (405) 749-1111) and it was confirmed that the part was not yet available. Recently, the contact stated that the vehicle failed to start up after multiple attempts with the check engine warning light illuminated. The same dealer was called back and the contact was informed that only a limited amount of parts had been made available for recall repairs. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 130,000. Parts distribution disconnect.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable.the vehicle was taken to newnan peachtree chrysler dodge jeep ram (53 hollz pkwy, newnan, ga 30265, (678) 369-6037) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated the vehicle failed to start immediately and required several attempts to start. The failure recurred consistently. The contact stated that the windshield wipers also failed to operate at the desired speed in inclement whether with several unknown warning lights illuminated. The vehicle was not repaired. The manufacturer was not made aware of the failures. The approximate failure mileage was 84,000. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v279000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Received recall notification in november, 2014. Contacted dealer and scheduled an appt. To replace, when went to dealer was told they were out of the required parts. Received follow up notice in march, 2015 and scheduled an appt. For april 2015. When i went to the dealer the same issue happened, they did not have the required parts. Jeep should have the parts available for a recall that may result in a fire.
I was walking out to my car after leaving a store.the car had been parked in the parking lot for no more than 20min.i got to my car and before i started the vehicle i noticed smoke coming from under the hood.i opened the hood and found that there was smoke coming from the alternator as well as the distinct smell associated with an electrical fire.i rushed back into the store asking if they had a hose or a bucket.they had a partially filled water jug that they let me use.i went back out to the car and noticed that the smoke was beginning to intensify.i also noticed that sparks were beginning to fly out of the area.i doused the area in water to quell any fire that may have been present (at this point there were no visible flames but plenty of smoke).i then quickly accessed the battery located in the vehicle under the front passenger seat and, using a multi-tool, was able to disconnect the battery.the smoke had once again intensified and i used the remaining water left in the jug.however, the smoke continued.i quickly went back into the store and filled the water jug with more water (i needed to be quick so i only partially filled the jug, about 1/8 of total capacity).when i got back to my car the smoke was still increasing but at a lesser rate from when the battery was connected.i doused the alternator and area around it with all of the water in the jug.at this point the smoke had stopped but the area was still very hot.i refilled the jug and doused the area again.after the last water jug, the area was warm but you could touch it.at this point i called aaa to send a tow truck.i continued to monitor the vehicle until the tow truck arrived.the smoke was gone and the area had continued to cool.prior to the fire, there were no warning lights nor any indication whatsoever that there was a problem with the car.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Bad integrated power module
2012 jeep grand cherokee. Consumer writes in regards to a safety recall. *tgwthe consumer stated it has been over three months since she received the recall letter, and the parts were not available.
The contact owns a 2012 jeep grand cherokee. The contact received a notification for nhtsa campaign number: 14v634000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The vin was not available. Updated 09/09/15*ljthe consumer stated the vehicle was repaired. Updated 09/15/15
The contact owns a 2012 jeep grand cherokee. The contact stated that when the ignition key was turned to the on position, the vehicle failed to start. The vehicle was taken to a dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure and the vin was included in nhtsa campaign numbers: 15v115000 (electrical system) and 14v634000 (electrical system). The failure mileage was 75,000.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle was able to start after numerous attempts and there was an excessive vibration. The failure recurred two times. The vin was not included in nhtsa campaign number: 15v115000 (electrical system). The vehicle was taken to an independent mechanic where the alternator was replaced. The manufacturer was not notified of the failure. The approximate failure mileage was 91,000.
The totally integrated module went bad 3 weeks after purchasing vehicle.
Battery light came ondash while driving. Driver suspected low battery voltage. Vehicle battery was replaced. After a mile or so of driving battery light came on again, with a high pitched whine from the engine and burning smell. Alternator failure was diagnosed. Alternator and serpentine belt were replaced. Owner found out subsequently, that although this vehicle was not covered by the jeep alternator recall, it is the same year and model of others that were covered. Repairs cost $250 for the battery, and approximately $1100 for the alternator, belt and labor. Owner believes that this vehicle shares the same fault as the recalled vehicles.
Have contacted dealer numerous times to address two recalls. They state still waiting for parts. Have been waiting more than one year to have these recalls addressed.
I was driving my vehicle when i noticed a small amount of smoke that seemed to be coming from the air system. Someone then exited my vehicle and the smoke billowed and i noticed fire on the passenger side sun visor area.i pulled my vehicle over and upon trying to exit the vehicle, noted that there was smoke coming from both sides near the side impact airbags and throughout the car.the fire was contained mostly to the passenger side, interior, but also went through the upper metal roof and was smoking exterior and causing the paint to bubble and crack open.fire was put out by the local fire department and no injuries.most of the damage is on the passenger interior and exterior, but other unknown damage and white dust was seen near the airbag areas too.sidenote - the current recall on the passenger side sun visor for this vehicle was repaired at the local dealership 3 weeks ago.
The fuel pump was replaced per recall and now the new external fuel pump is completely failed and my jeep won't start at all. Sometimes it will start and other times i will be driving down the road or highway and the vehicle will just stall and turn off on me. Someone has to do something about this.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair.the dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact experienced a failure. Jumps out of gear while driving. Vin tool confirms parts not available*dt
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The vin was not provided. Updated 10/04/16*lj
Made an appointment at autonation on i45 in spring, tx to clear up 3 recalls, one of which was the sun visor wiring cbxdp361ab. I dropped my car off at 845 am. I was informed my car would be completed @ 400pm. When i checked in with the service advisor i was informed my car was ready and to pick up the key from the cashier. I picked up the key and invoice from the cashier and one of the recalls said 'no work performed'. I found the service advisor who said she 'forgot' to tell me that the part was on backorder and she had no idea when the part would be in. That's unacceptable for a recall to occur and there's no answer to when the recall will be resolved.
The alternator has been whining for about 6 months and the battery light periodically illuminates.there is a recall on this issue but the part is on back order if i want the recall completed, they can have it changed tomorrow if i pay for it out of pocket.makes no sense when people's lives are at stake.
After owning my 2012 jeep grand cherokee for only 1 single day (purchased with 35,004 miles on 2/11/15), i was unable to start it after 6-7 push start attempts with the brake pedal properly pressed down. After putting it in neutral and pulling it to the side of a hill,i put the vehicle back into park and once again tried and it started up. Based on research online, it looks as though this is identical to the recall for the 2011 model and the defective tipm (totally integrated power module) needing to be replaced. The alternator recall (p60) for 2012 jeep grand cherokees is not yet available (yet it was announced by chrysler in october 2014) and could also be a factor to this intermittent start issue.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms part not available.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part for the recall was unavailable. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.updated 10/18/16*ljupdated 10/19/16.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at 60 mph on the freeway, the vehicle stalled. The contact managed to veer to the shoulder of the road and attempted to turn the vehicle off and back on which failed for about 2 hours. Aaa was contacted and manually started the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the fuel pump relay failed and needed to be replaced. However, the parts to do the repair was not available as well as the remedy. The dealer adams chrysler dodge jeep ram located at 1797 west st, annapolis, md 21401; (410) 263-2341 was contacted and confirmed no remedy for the recall repair was available.the vehicle was not repaired however, the failure recurred multiple times intermittently. The contact mentioned nhtsa campaign number: 19v813000 (electrical system) as a possible solution to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system), but the part was not available. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. On multiple occasions, the vehicle stalled while driving in reverse or while idling. The contact also indicated that the engine would not immediately start occasionally. The cause of the failures were not diagnosed nor repaired. The recall notice for nhtsa campaign number: 15v115000 (electrical system) was received in april of 2015. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The failure mileage was 40,000.
The contact owns a 2012 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 15v115000 (electrical system); however, the recall part needed was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced the failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (electrical system), 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system) however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.updated 4/29/15the consumer stated the recall was completed on april 6, 2015.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle would not start occasionally. In addition, while accelerating from a stop, the accelerator pedal traveled to the floorboard. The vehicle stalled without warning. The contact received notification of nhtsa campaign number: 15v115000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 55,000.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle stalled without warning. The vehicle was not diagnosed or repaired. The contact received notification of nhtsa campaign number: 14v115000 (equipment, tires); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 10,000.
The alternator on the vehicle stopped working in middle of driving.
On two or three occasions in the last year, when i go to start the engine, the engine cranks many times, but won't start.i would typically believe this to be a "no fuel to the engine" issue or "no spark", but once i'm able to stop the car from cranking (whichhas been an issue) and attempt to start the engine again, it does so without incident.it makes me think that there is an electrical issue in the ignition system.there is no rhyme or reason as to when this happens or may happen.
Initially, i was having trouble with it stalling after it started.the dealership installed a new start button, i then had trouble after i would turn the car off, the accessories would not turn off.the dealership replaces the door mechanism and now i am having trouble getting the car to start.i was unable to start it after several attempts and could only start it using the remote start. I have had tons of issues with this vehicle and the start system stalling, then not turning off and now not starting.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notice per nhtsa campaign number: 15v115000 (electrical system). The contact took the vehicle to dewey dodge chrysler jeep (3175 se delaware ave, ankeny, ia 50021, (855) 367-0915) where the recall remedy was performed. When the contact's wife attempted to start the vehicle, it would not crank or start without warning. The contact mentioned that the failure had not occurred prior to the failure. The contact had the vehicle towed to the same dealer where a diagnostic was performed. The dealer initially stated that the vehicle would not start. The dealer installed two new relays on the vehicle, which allowed the vehicle to restart. The contact stated that the failure continued to occur a month after the vehicle was serviced. The contact stated that the vehicle would crank, but not start. There were no warning indicators illuminated. The manufacturer was not notified of the failures. The vehicle was not repaired. The failure mileage was 24,922.
The contact owns a 2012 (na) jeep cherokee. While driving 15 mph, the vehicle stalled without warning and completely lost power. In addition, the malfunction, electronic throttle control, and acc indicators illuminated. The vehicle was towed to jeep, dodge, chrysler of simi valley, california, but the dealer could not duplicate or determine the cause of the failure. The manufacturer was not made aware of the issue. The failure mileage was 110,093. ..updated 08/30/17
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the part needed was not available within a reasonable timeframe. The dealer did not give a specific date for when the part would become available for an extended period of time. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 14v634000 (electrical system). However, the repair parts needed were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced the failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Dulles chrysler dodge jeep ram located at (109 catoctin cir se, leesburg, va 20175 571- 209-1959) confirmed that the part was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Saturday while it was raining we were driving on the highway and all of a sudden our vehicle shut off, the breaks locked up. We were unable to put our hazards on and barely made it to the side of the shoulder, during this other cars were honking at us. We found out that our vehicle has a recall t36, while this isnt the only issue but there is no fix at this time till late february of 2018. The only repair that the dealership can do is put another faulty alternator our jeep. This is not the first time this happen. In 2015, this same exact thing happen except we were on a side street. At that time the recall was not known. So if replaced this would be the 3rd alternator put in our jeep. I do not feel safe driving it, and feel that chrysler should replace our vehicle if the part is not yet created. They would like to repair the vehicle by putting in a faulty alternator, which could possibly result in another issue.while i do not feel safe in the car, i do not feel safe driving it on the highway, luckily the car around me were awareof the surrounds because we could have cause a crash easily since the hazards didn't work.
The contact owns a 2012 jeep grand cherokee. The contact stated while driving 25 mph, the vehicle started to hesitate with battery warning light illuminated. The contact pulled over and parked on the side of the roadway. The vehicle was not drivable. The vehicle was towed to autonation dodge ram arapahoe (10743 e arapahoe rd, centennial, co 80112; (303) 578-6107) where the vehicle was in the process of being repaired. The vin was included in nhtsa campaign number: 17v435000 (electrical system). The manufacturer was informed of the failure. The failure mileage was approximately 102,000.
Radio not working at all sometimes or delayed. Volume not working or delayed back up camera not working or delayed air suspension not working at all.
When parked, i tried to lock car using key fob, which armed the alarm but did not lock the doors. I tried using master power lock on driver side door to lock it, but this didn't work either (none of the doors will lock). Separately, after leaving this parked spot, i tried using the windshield washers while driving to clean the windshield, but the sprayers did not work. Only the wiper blades activated. After a diagnostic test by repair shop, i'm told the totally integrated power module needs to be replaced.
The contact owns a 2012 jeep grand cherokee. The contact stated that nhtsa campaign number: 15v115000 (electrical system) exceeded a reasonable amount for time for repair. The dealer stated that parts needed were not available. The manufacturer had not yet determined a solution for the issue. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure.
While driving down the road going 45 the engine has cut out and we have lost all power to the vehicle. We narrowly avoided an accident by pulling over and restarting the vehicle. The vehicle has done this three times and it doesn't seem to be during any specific time, or lengthy of travel. It has happened randomly.
I was driving on the highway when my battery light came on and moments later my wipers started to go on themselves along with my blinkers blinking and gps screen flashing, and every other possible light flashing. Then my truck suddenly shut off and i had no brakes or power steering and lost control of my vehicle and couldn't stop or direct it to where i wanted it to go. Luckily i was on the right lane and my vehicleveered to the right towards the grass and luckily there was enough grass to slow me to a stop. God was on my side! if i was on the left or middle lane it would of been ahorrificincident because it was during rush hour. I was so scared of my life i would of crashed and would of been in a horribleaccident. And thank god my kids wasn't in the car with me. But i have a problem because there is a recall about the exact problem that i'm having with is nhtsacampaign is number 14v634000 and the dealer is stating that my vin and vehicle does not apply to it! but i'm having the exact problem andchrysler needs to re check other vins because i'm 100 percent sure that's the recall. So please respond to me as soon as possible because i need this issue resolved or i will be contacting my lawyer and will fight this hard and will not give up and will give it my all to resolve this the right way. Thank you! alfred adzemovic. Also the dealer issecurity dodge in amityville new york
2012 jeep grand cherokee. Consume writes seeking reimbursement for vehicle repairs. Consumer would also like tpim replaced along with all vehicle recalls associated with vehicle repaired. *ld the consumer stated a/c not working.
Chrysler is not providing the parts in a timely manner to my local dealership for recall 15v-879
In 2019 my engine light went on with code p0520 - oil pressure sensor. I replaced the oil pressure sensor and the engine light came back on a month later with the same code p0520, so i replaced the oil pressure sensor for a second time. Less than a month later i began getting a generic code p06dd. I have sense replaced the oil pressure sensor a 3rd time along with the oil filter housing and oil pump. It was fine for about a week but then code p0520 - oil pressure sensor returned. There issue is not mechanical and no one has been mechanical as all of the parts associated with the code have been replaced repeatedly. Nobody is able to resolve it and i cannot pass inspection until they do.
The contact owns a 2012 jeep grand cherokee. While driving approximately 60 mphthe battery warning indicator illuminated. The contact smelled an abnormal burning odor and noticed white smoke. The vehicle was taken to an independent mechanic who stated that the failure was identical to nhtsa campaign number: 14v634000 (electrical system). The manufacturer was notified and stated that the vehicle was not included in the recall due to the manufactured date and the amp of the alternator. The approximate failure mileage was 54,900.updated 06/13/17*ljconsumer stated independent mechanic removed & replaced alternator w/ new factory alternator and stated that after removed the old, he did in fact smell a burnt smell on the alternator. Updated 9/27/18
It has been one year since the announcement of recall # 19v-813there is still no fix available!this is a dangerous problem with my car - when will a fix be available and why is it taking so long to develop?
The contact owns a 2012 jeep grand cherokee. While driving 40 mph, the vehicle experienced a complete loss of power without warning. It took numerous attempts to restart the vehicle. The dealer repaired the vehicle under nhtsa campaign number: 15v115000 (electrical system); however, the failure recurred on five separate occasions. The manufacturer was notified of the failure. The vin was unavailable. The approximate failure mileage was 40,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 15v115000 (electrical system) and 14v634000 (electrical system); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.updated 8/10/15updated 11/27/2015
Jeep grand cherokee recall - i have had numerous issues with my 2012 jeep grand cherokee, primarily electrical related. My car was making a high pitched sound, it wasn't very loud at first, but progressively got worse. It wouldn't start at first - then had to try to start it a few times before it would start. The electrical system seemed to be malfunctioning worse. I assumed it needed a new battery, so i bought one and the guy at autozone installed it. I drove to my restaurant and it started acting up again (high pitch sound returned, had trouble starting it). As i was driving back home on the road (45 mph) - i saw all electrical workings cut off and back on (the red lighting lights flashed). As i tried to pull over, the entire electrical system failed. My power steering, anti-lock breaks, radio and everything electrical stopped working. I almost got in a wreck but it took every bit of strength i had to stop and steer the vehicle - i turned into a shopping center and steered toward an incline and eventually stopped (almost hit a car, then almost hit an elderly couple pedestrians). I had my car towed to hendrick chrysler fayetteville, nc. They said the pcm was out. It was still under warranty so they replaced it - but my vehicle has never been properly repaired. My check engine light comes on and off all the time and have had numerous electrical wiring issues (before and after the pcm) was replaced. My vehicle (when the pcm went out) could have easily killed me and anyone on the road at that time. The dealership keeps saying that none of that has anything to do with the check engine light or any of the other recalls - but i cannot accept that. I feel this vehicle - 2012 jeep grand cherokee - is an extremely dangerous hazard to all road.i have also had numerous other recalls for this vehicle.
Had a recall (nhtsa 14v-391)electrical problem.dealer told me "have to order part.. Will call you when comes in??? it is now november 20, 2014.. Been over3 months-still waiting for call and part..."supposedly part ordered "a few months ago" dealer said that "quote"... "chrysler doesn't have many parts... They seem to drag out the process so that they do not get hit with all these expenses/charges in a month/year"well......this is b.s. !!!just getting the "run around".when can i except this to be handle.. Can you put any pressure on chrysler to get part???there is another "pending" recall on an a alternator (no news regarding this except an newspaper article last month)..chrysler needs to get their act together..
The contact owns a 2012 jeep grand cherokee. The contact stated that nhtsa campaign number: 15v115000 (electrical system) exceeded a reasonable amount of time for repair. The dealer stated that the parts needed were not available. The manufacturer had not developed a solution to deter the failure. The manufacturer was not notified of the delay. The vehicle was not repaired. The contact had not experienced a failure. Updated 09/17/15*ljthe dealer claimed the parts were damaged and the recall could not be performed. The dealer informed the consumer it may take 1 to 2 months before more parts arrived, because chrysler only sends a couple at a time. Updated 05/04/16.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes , service brakes, hydraulic) and 14v391000 (electrical system) however, the part to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
On 10/15 at approximately 9:30 pm afire was noted with smoke coming out of hood while entering my garage.i shut off engine and thick white smoke filled garage. Aaa was called and came at 10:15 pm . Aaa tech diagnosed it as an electrical fire and refused to touch the car. Aaa was subsequently called on 10/26 when car was towed to jeep dealer. Alternator, pcm ( electrical "brain") and battery( which was fairly new) were replaced at a cost of 1141.82complaint filed with jeep - complaint #30355332. Jeep declined responsibility.
Hello, was hoping you could guide me. I have been having issues with my jeep shutting off while driving. I could be on the freeway at a light or exiting the freeway and it shuts off. This issue has been going since the end of 2016. I decided to take it to another dealer they now say they have found a problem, but now jeep is saying since i am over my miles they cannot cover the charges. Can you please help?
The contact owns a 2012 jeep grand cherokee. The contact stated that the recall notice for nhtsa campaign numbers: 15v115000 (electrical system),14v634000 (electrical system), 14v391000 (electrical system), and 14v154000 (service brakes) were received in 2014. After contacting the dealer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.
The backup camera stopped working in all cases when the vehicle is in reverse.
The contact owns a 2012 jeep grand cherokee. While attempting to accelerate from 35 mph, the vehicle attempted to stall. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 19,000.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving home the alternator failed and caught on fire. The contact pulled over into a tire stop and they put out the fire. The vehicle was then towed to a dealer classic chrysler dodge jeep ram fiat of arlington (1111 i-20 frontage rd, arlington, tx 76018 682-206-3532). They stated that there were no recalls on the vehicle.they replaced the engine and that caused damage to the vehicle computer. The burnt alternator and pcm were replaced as well. These repairs were at the contact's expense. The manufacturer stated the same that there was no recall and gave the contact a case number. They called the contact back later and said they would not do anything else for the contact. The failure mileage was 140,000.*as
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 15v115000 (electrical system); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Alternator failed while going down the freeway at 65 mpg, resulting in loss of steering and braking.alternator is 180 amp model.vehicle has only 80,384 miles.alternator failure occurred without any warning, and resulted in battery failure as well. Total cost for two components: $900 plus labor through dealership.
I have a safety recall on my vehicle, regarding the wiring on the vanity lamp on visor. I contacted the dealer that i purchased it from and scheduled the 'warranty recall' appt to repair. When i arrived, they had me to leave the vehicle with them. I returned later that day to pick it up and was informed they didn't have part. I asked if they would contact me when they get it and they never did. It's been 4 months now. What do i do?
Fuel pump relay failed after being replaced by recall. Occasionally the car would not start. Most recently the car stalled on me while in traffic. The first time i was able to coast to the shoulder and restart the car. The second, and last time it stalled, i was turning off a residential side street onto a major 4 lane road during rush hour. It stalled in the intersection. I could not restart it.i was told by my auto shop that the part has not been improved, only replaced. That is not a fix!
The contact owns a 2012 jeep grand cherokee. While driving at 40 mph, the vehicle stalled without warning. The contact was able to restart the vehicle after several attempts. The vehicle was not diagnosed nor repaired. The contact stated that the failure occurred after the vehicle was serviced under nhtsa campaign number: 15v115000 (electrical system). The manufacturer was not notified of the failure. The failure mileage was 84,670.
I have had multiple lights pop up on my dash, usually after it rains, but once for no reason. I will be driving anywhere from 20-65mph and the lights will just pop up. (abs, brake, and traction control lights) once i turn my jeep off and back on, it disappears. But when the lights are shown, my jeep drives a little differently.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at 65 mph, the contact heard an unusual noise coming from the rear end of the vehicle. The vehicle then began to shake violently. The vehicle was taken to a dealer where it was diagnosed that the there were several rear bolts on the rear base of the tire axle flange that were loose and some had fractured off the base flange. The dealer replaced all the tire bolts. The manufacturer was made aware of the failure. The contact also mentioned that he had received notification of nhtsa campaign number: 15v115000 (electrical system) but the part as not available. The contact felt they exceeded a reasonable amount of time for repair. The vehicle was not repaired. The failure mileage was 6,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. The contact called transitowne jeep chrysler dodge ram williamsville (7408 transit rd, williamsville, ny 14221; (716) 634-8000) where it was confirmed that parts were not yet available. The contact stated while depressing on the accelerator pedal, the vehicle failed to accelerate. The contact stated no warning light was illuminated. The contact drove to her residence. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 83,000. Vin tool confirms parts not available.
Vehicle was brought in to dealer on 3/24/15 for stalling issues and other safety recalls. Car had not started on at least 4 occasions up until 3/24/25. I was told the key fob batteries needed to be replaced and that may fix the issue. I paid to have both batteries replaced. On 5/4/15 i brought the vehicle back to the dealer because the not starting issue had become more extreme. It occurred 8 times since the 3/24/15 service and on one occasion it would not accelerate while i was driving on a highway. There was an extreme delay and suddenly the car reacted and lurched forward. This was the first time it had ever done this. Additionally, on one occasion of not starting it continued to chug instead of just not reacting. Dealer advised again that one of the key fobs needed to have a battery replaced (both were replaced the previous month) and that they didn't have parts for the safety recall. Headquarters advised they would let me know in a few weeks or months when the parts would be available. The problems is rapidly getting worse and there are indications that there may be issues while i am driving it as well. I have asked for escalation and something even a temporary fix be done. No response from headquarters yet.
While driving, battery light came on, made it to a safe place.turned off car noticed smoke coming from under hood.when i opened hood i could see smoke and smell electrical burn at the alternator.after time passed, i tried to crank car, made a terrible noise and alternator smoked again.had towed to local dealer.apparently a recall was sent out on this, when car was in for service repair was not done?waiting to hear from dealer.
The contact was interested in purchasing a 2012 jeep grand cherokee, however the seller of the vehicle informed him that he received notification of nhtsa campaign number: 19v813000(electrical system). Upon research, the seller discovered that the part to do the repair was unavailable. Craig and landreth chrysler dodge jeep ram (6424 ky-146, crestwood, ky 40014, (502) 241-6868) was contacted and confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair.the manufacturer was not made aware of the issue. The owner stated that the check engine warning light illuminated however, he had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 15v115000 (electrical system); however, the part needed was not available within a reasonable timeframe to schedule the recall repairs. The dealer did not provide a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure.
2012 jeep grand cherokee overland became possessed.while driving on the freeway, lights began flashing on dash, occasional lurches from transmission, one headlight goes out at night. When i pull over and turn the car off, it will not start.it was as though everything is dead. No response from any button on the key. After about 5 minutes, the headlights began flashing and horn bleating as though emergency. I pressed the "panic" button on the key fob and it stopped. Car now started. I drove a few miles then everything began going crazy again.when i stopped, with car still running, windshield wipers began working as though on intermittent. Then they began wiping fast. I tried turning the wipers on or off, to no avail. They were working with their own mind. Dangerous! i had no idea, while driving on the freeway, if both headlights would suddenly go out (it was night while i was driving) instead of just one, transmission damage may occur (what was causing the lurching?).when i pulled over.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v11500(electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
I bought a 2012 grand cherokee used three weeks ago to the day when while driving the kids to the library saturday, suddenly all the warning lights (check engine, abs, traction control, brake, service power steering system etc.) buzzers, speedometer and transmission position started acting erratically. I pulled over and turned the car off. After a few minutes i restarted it and made it to my driveway when it did it again. I got it into my garage, disconnected the battery cable and let it sit until this morning. When i re-connected the cable and started the car only the check engine light came on. So the wife followed me to the dealer where we dropped it off. Luckily it made the 8 mile trip without any other issues. Then a few hours later the service dept. Called me to say it was the tipm, appx. $950.00, not under warranty, and about 3 to 5 days to fix.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Lester glenn chevrolet (398 route 37e, toms river, nj 08753) was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
When the car is stationary it will not start when the button is pushed.the car shudders and the computer freezes. It can only start when the key is used in place of the push button. It seems as if the starter is not relaying to the fuel pump. This car underwent a big recall in march of 2017. The fuel pump, fuse box, battery and alternator were replaced. It was at the dealers for three weeks. The jeep broke down and had smoke coming from under the hood. Unfortunately, we received the recall notice three days after the problem occurred, so we had taken it to our mechanic.then we had to have an additional tow to the dealership. (recall r09)
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at any speed, the vehicle shut down without warning. The vehicle restarted after a while. The failure recurred several times. The contact received notification of nhtsa campaign number: 19v813000 (electrical system). The vehicle was taken to the bayird dodge chrysler jeep ram dealer (870-222-0186, located at 3910 e main st, blytheville, ar 72315) ) and it was confirmed that the parts were not available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Bob baker chrysler jeep dodge ram in carlsbad, california 92008 was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 jeep grand cherokee. While operating the vehicle, the battery sensor light suddenly illuminated for approximately ten minutes before the vehicle suddenly shut off while driving through an intersection. The cause of the failure was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 75,000.
Car completely shut off. No power to entire car. Found out it was a faulty alternator that was under recall.
Without warning, smoke began coming out from under the hood.was driving along roadway for approx 5 minutes when it happened. Car then died and would not turn on; keys were stuck in the ignition as well.diagnosed as completely dead alternator and fried battery.car only has 30k miles on it.
Having issues with gear shifting and the major complaint is the vehicle completely shuts down without warning and i have had vehicle in multiple times for the same issue and no answers. This happens as vehicle is moving and you have to pull over with no power no steering nothing. Scary deal. This has been going on for years
The contact owns a 2012 jeep grand cherokee. The contact received notifications for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and nhtsa campaign number: 14v391000 (electrical system). However, the parts needed were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at approximately 45 mph, the vehicle stalled and the check engine warning light illuminated. The failure recurred several times. The vehicle was taken to the dealer where it was diagnosed that the alternator needed to be replaced. The vehicle was not repaired. The contact received a notification of nhtsa campaign number: 14v391000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 60,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.
The contact owns a 2012 jeep grand cherokee. While driving at 65 mph, the front passenger side visor behind the headliner caught fire. The contact stated that the passenger side column, the visor, and the headliner with various wires had to be ripped off to stop the fire. The contact extinguished the fire. The contact was injured, but medical attention was not required. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 54,000.
2012 grand cherokee v8 overland summit.engine won't start at random times. Engine just cranks and cranks but won't fire. Let it sit for a while then will start.been into the dealer 3 times now since august 2013.they replaced fuel pump overlay harness after checking found no fuel pressure, and found a "star case" with fix. This did nothing as problem still occurs multiple times a week. Dealer claims they have never heard of this problem.
The contact owned a 2012 jeep grand cherokee. After the vehicle was started, smoke emitted across the top of the interior windshield. The vehicle caught fire and the fire department extinguished the flames. A police report was filed and no injuries were sustained. The vehicle was destroyed. The vin was included in nhtsa campaign number: 15v879000 (electrical system, interior lighting). The manufacturer was not notified of the failure. The failure mileage was 32,000.
The contact owns a 2012 jeep grand cherokee. The contact received a notification for recall nhtsa campaign number: 14v391000 (electrical). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not aware of the issue. The contact had not experienced a failure.
The alternator burned out, burning out also the starter, the wiring harness and the computer.this seems similar to the recall ordered for smaller jeep engines, by our p60/nhtsa 14v-634 recall.i was driving the car when the battery light came on.the car remained in operation.i drove it to a repair shop which found the issues.when i got to the shop, i could smell a burning odor. Date of 9/1/2019 approximate.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system) however, the part to perform the recall repair was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Hi my 2012 jeep i was driving home from work and suddenly my truck lost of power. And truck shot down completely. Had to have my truck to my house. I am thinking there might be a alternator/electrical problem. I checked my vinon the recall please can call me on my number and how to proceed this mannerthank you
The contact owns a 2012 jeep grand cherokee. While operating the vehicle, the charging system warning indicator illuminated and the vehicle suddenly shut off. During the incident, the abs and stability control systems were disabled. The vehicle was taken to an independent mechanic who diagnosed that the 180 amp alternator was faulty and damaged the battery and pcm, which included melting the electrical wiring. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in nhtsa campaign number: 14v634000 (electrical system) that included 160 amp alternators only. The local dealer was not notified. The failure mileage was 91,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. While the vehicle was parked with the engine running, the vehicle caught fire from the headliner near the sun visor wiring. The fire department was able to extinguish the flames. The vehicle was taken to the dealer, but was not diagnosed or repaired. A police report was filed and no injuries were reported. The vehicle was previously serviced under nhtsa campaign number: 14v391000 (electrical system). The vehicle was also included in nhtsa campaign number: 15v115000 (electrical system), but the part was not available. The approximate failure mileage was 36,000. Updated 09/15/15*ljupdated 11/08/2017
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa recall number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer farrish chrysler jeep dodge ram (9610 fairfax blvd, fairfax, va 22031, (703) 273-0200) was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 17v435000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called crossmotor chrysler jeep at 502-459-9900 and was informed that parts were not available. The manufacturer was not notified. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 17v435000 (electrical system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (team dodge chrysler jeep of huntsville, 130 i-45, huntsville, tx 77340) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted at 877-426-5337 and stated that they were not able to confirm when the parts were to become available. A case number was not provided. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle was previously repaired under nhtsa campaign number: 19v813000 (electrical system) however, the fuel pump became inoperable due to silicone contamination. The contact stated that the vehicle was inoperable. Stevens creek chrysler jeep dodge ram located at 4100 stevens creek blvd, san jose, ca 95129 (408) 248-1800, was contacted and informed of the failure. The contact was informed that the part to fix the vehicle was on back order. The vehicle was not repaired. The approximate failure mileage was 35,000.
Alternator / electrical issues- november 4, 2016my wife was taking our son to school when she began getting a burning smell from under the hood. After dropping off my son, she pulled over and noticed smoke coming from under the hood. She cut the car off, initially thinking it just overheated.we left the car in the school parking lot overnight hoping it would start up the next day. I tried to start the car, but it wouldn't start and the key got stuck in the ignition. After having it towed to a mechanic, we learned that the alternator suddenly failed, draining the battery and causing the engine stall.this is my second time submitting this complaint with no response from your organization.
This vehicle has on at least four separate occasions in the last 2 years just simply stopped running.to be clear, each time i was in the middle of driving somewhere and the engine would just stop.each time, i was driving somewhere locally and on city streets. The first few times this happened, i was either stopped at a stop sign, or stopped at a red traffic light, at which, i either "felt" the engine stop, or i realized it when i went to proceed after the stop and got no reaction from the car when i hit the gas and tried to proceed on my way.these times, i simply turned off the ignition, and started the engine again.i don't remember and didn't take note of whether all electrical had turned off or not.but the most recent time this happened was very concerning.it was july 10th, approximately 11pm, and i was driving on a local boulevard at approximately 40-45mph when, again, the engine just stopped.this of course, disabled power steering and power brakes.headlights and radio continued to work.thankfully, i was able to safely pull over and turn on my hazards.i then turned off the ignition, and was able to start the engine again.the car has not replicated the issue since then, but i have to consider this when i take my family for a drive/trip.i have to consider their safety, and the thought that it could just stop in the middle of a turn or at high speeds on the freeway, or both, is very concerning.the fact that the engine just stops, (and doesn't sputter or shudder or shake to a stop) makes me believe this is an electrical problem.
The contact owns a 2012 jeep grand cherokee. The contact received a notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and nhtsa campaign number: 14v391000 (exterior lighting, electrical system). However, the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system). The contact stated the while his sister was driving 40 mph, the vehicle stalled without warning. Additionally, the vehicle failed to start on several occasions. The vehicle was taken to southern chrysler jeep - greenbrier (414 s. Military hwy, chesapeake, va 23320, (757)424-4600) to be diagnosed. The contact was informed that the fuel pump relay needed to be replaced. The vehicle was repaired three times however, the failure recurred. The vehicle was previously repaired under nhtsa campaign number: 15v115000 (electrical system). The manufacturer was notified of the failure. The approximate failure mileage was 74,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v391000 (electrical system) and 15v115000 (electrical system); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 15v879000 (electrical system, interior lighting) 15v115000 (electrical system). The parts were not available within a reasonable time frame to schedule the recall repair. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 jeep grand cherokee. The contact stated that nhtsa campaign numbers: 14v391000 (electrical system) and 14v154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure.updated 3/4/15updated 03/26/15
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the part was not available. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure.
While driving vehicle started pulsating and then turned off. Would then not start. Ended up being a totally integrated power module failure which shut power off to the fuel pump. Chrysler has already issued a recall but their "fix" does not seem to be adequate. Instead of replacing the tipm with an improved design, they have developed a "band-aid" fix of bypassing the internal tipm relay.
1-after quickly stopping on the side of the road to collect mail, i tried to go back into the road to continue driving but the steering wheel locked and i could not straighten the vehicle. I ended up crossing into the other side, going into the ditch and hitting a snow bank. Due to the very slow speed (i was speeding from the parked position) and to the luck that there were no other cars coming on the opposite direction, no harm was done. Dealership never found anything wrong with it. 2- i have had two safety recalls on this vehicle that have not been addressed on a reasonable time frame. For one of them, my car is at risk of fire under the hood, and for the other one, there could be engine stall and crash. Jeep has informed of both, but has not been able to provide my dealership with the appropriate parts for fixing the problems. So i have been driving around with small children in the back seat, risking myself and my family's lives and all they can do is tell me nothing can be done and good luck? because it's monetarily cheaper to pay for lost lives than to avoid the loss? something needs to be done, this vehicle was not a cheap one, however we have been treated like they are doing us a favor just for letting us a know we are at risk of dying from car crash due to it's malfunctions.
Began having issue with vehicle not starting on first push of "start" button, and vehicle starting then stalling.received recall notice 19v-813 which describes this same issue.called local dealer (royal chrysler motors, owego, ny 13827) and asked if there was an interim solution because the recall notice says the remedy is not yet available.the dealer said they were aware of the recall, but no interim solution is available.asked what would happen if my car would not start or quit and would not restart.the dealer did not have any suggestions.the recall notice says i could be reimbursed if i paid to have this specific issue repaired.it is a contradiction to say no remedy is available, but if i have applied a remedy it would be reimbursed.i am afraid of having the vehicle stall while driving and causing a crash.please help get this resolved.
Alternator suddenly failed while i was driving down busy interstate.luckily i was able to get to side of road without incident. I see there is a recall on like year/models for this very thing, however my vin is not included in this recall, so i am having to pay out of pocket for tow, alternator and labor....and possible new battery and other electrical things, because alternator got hot and burned causing complete electrical shutdown of vehicle, so we are still unaware of complete damage done.
While driving, my vehicle began to smell like smoke. Soon after, the passenger side headliner, near the visor went into flames.
The same exact thing as recall p60 except my model supposedly has a 180amp alternator.i can't be for sure since the tag was almost completely melted when the alternator was removed.pulling into a parking lot the electrical system just started flashing and going haywire.the vehicle quit working.when i popped the hood, the alternator was so hot it was almost glowing.
Car started smoking,lights began flashing,wipers turned on lost all starring and car than died.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Battery light came on after approximately 5 miles of driving after starting the car, on 10/5/14. This pattern continued for two days, and on the morning of 10/8/14 the car stopped running completely while i was pulling into the parking lot of the auto shop to have it looked at. While driving, i lost power steering and abs before the car stalled completely a few moments later. I had to have the alternator replaced with only 50,000 miles on the vehicle. Several days later i learned of a new recall on chrysler vehicles due to alternator problems, and today i learned my vehicle was not a part of this recall because i have a 180 amp alternator, and those recalled were 160 amp. I am choosing to report this incident because i believe the failure of my alternator could have caused serious injury to myself or other drivers if i had been traveling at high speed when the battery died, and i believe the 180 amp alternators should be investigated for a possible recall.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 and 15v115000 (electrical system); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electric system) however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Bradshaw chrysler jeep located at 1953 554 main st, oakville, ct 06779, (860) 417-1000, was contacted and it was confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
I took my jeep to have fuel pump relay and alternator recalls serviced at napleton jeep in kissimmee fl and the car broke down a few days after being serviced, had the car towed to the dealership where they charged me $189 to say it was the starter that was bad and quoted me $800, i felt put off and got the car towed to a diff private owned shop for a second opinion, the mechanic did a full diagnosis and provided proof that the starter is good and its the alternator, stated that the dealership not only installed improperly but that the part is faulty,. Ground wire was not connected to the engine and therefore it couldn't be started alternator charge wire installed in an incorrect position and tugging on harness and protective cover can't be placed over power wire alternator not charging and getting extremely hot, all of which should be covered under warranty, so i went back to the dealership and asked for the service manager, oscar, who told me he would not only not refund any money for the mis diagnosis but he would also charge me for any further repairs even tho the part that was installed two weeks ago is the one that has and issue and should one still under the same warranty. Then i was harassed by service manager who threatened violence on my family over the phone. The jeep now even once repaired could have so many issues arise as well because of the negligence this dealership has shown, the have underqualified and unsupervised technicians doing jobs they are not ready to be doing alone. Now i worry for my safety and longevity of my vehicle. The dealership also left the car running the entire time they had it. So my battery was shot and it is brand new. I have all receipts and documents as well just your website isn't allowing to upload them all so i included a photo to show how negligent this dealership was.
While in motion, smoke started coming out of the front part of the roof inside the vehicle. After a couple of minutes, the passenger side visor began melting of its hinge until it fell off, then a flame began to come out of the hole where the sun visor is attached. This occurred even after visors were changed due to previous recall.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle experienced multiple failures, such as the four wheel drive and windshield wipers would activate independently, the traction control and engine indicators illuminated, and the key fob failed to start the engine. The contact replaced the vehicle battery herself; however, the failures persisted. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was notified of the failures. The failure mileage was 118,000.
The contact owns a 2012 jeep grand cherokee. The contact stated that while reversing at 2 mph, the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was towed to an independent mechanic who was unable to diagnose or repair the vehicle. The vehicle was then taken to a dealer. The technician repaired the vehicle under nhtsa campaign numbers: 14v634000 (electrical system), 14v391000 (electrical system) and 14v154000 (service brakes, service brakes, hydraulic). The contact then received notification of nhtsa campaign number: 14v115000 (electrical system) however, the part needed to repair the vehicle was unavailable. The manufacturer was notified of the failure. The failure mileage was 40,000. ....updated 07/22/15 updated 10/11/2017
I have taken my jeep in to the dealership three times for an issue with regards to the engine cranking but not starting. The dealership has replaced the key fob and it is still not acting right. Today june 3, 2019 will make the fourth time taking my truck in for the same problem.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. The vin was not available.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 15v115000 (electrical system) and 15v879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The 2012 jeep grand cherokee will crank with no start. The jeep refuses to fire up, it will crank for long periods of time but will absolutely not start up. Could be an electrical issue or fuel pump relay or engine. Seems a lot of friends of mine are having the same issue with this very same model. Please help me with the defective car.
On sept 21, 2019, jeep's tipm failed causing hatch to open without notice, and lights and turn signals to blink without activation.we had it replaced and paid for the repair even though tipms have been recalled due to fuel issues.this replacement tipm failed again, causing turn signal to fail and not operate.this "bad" tipm was replaced again on oct 10, 2019.problems occurred when vehicle was in operation. *dt
The alternator failed when in motion on a city street and left me stranded in my 2012 jeep grand cherokee v6 that has only 50,000 miles on it. There is an alternator recall out for most 2012 v6 jeeps, chrysler, etc; however, i have been told that the recall does not apply for my vehicle for some reason even though i had the same issue as all the other vehicles that are included in the recall. I am hoping that they do right by their loyal customers and expand the recall to include my vehicle.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Letter from consumer regarding issues with their 2012 jeep grand cherokee due to a recall; seeking reimbursement.the consumer stated on december 8, 2016, the vehicle would not start. After an unsuccessful attempt by aaa to jump start it, the consumer had the vehicle towed aaa service center. Upon diagnostics, it was determined the problem needed repaired by an authorized jeep dealer. The vehicle was towed to the dealer, where it was determined the alternator shorted out and drained the battery. The dealer also found the starter circuit internal to timp to be open.the dealer replaced the battery and alternator and installed a new pcm and timp and reprogrammed bothmodules at a cost of $ 2,636.54. The consumer is seeking reimbursement as a result of the recall he discovered on the internet.
Due to the safety recall v62 i've experienced multiple incidents of my 2012 grand cherokee stalling while driving.within 6 months i've had the relay sensors replaced twice (no charge) and a new fuel pump, $1,200 out of pocket and my jeep still stalled.this is now the 4th time my jeep is sitting at the dealershipwith no fix and fca will not reimburse me for a rental.my case manager from fca said i am out of warranty, since when does a safety recall fall under a warranty? so either i drive an accident waiting to happen or continue to pay for a rental so that i can get back and forth to work.this is unacceptable that fca still does not have a fix for this and now instead of a car payment i'm paying twice as much for a rental.
There is a current recall on my jeep, i was notified of october of 2019. It is now september of 2020, and there is no resolution for this recall. My truck has had trouble starting several occasions. Many of those times i was left stranded. It eventually will start again, so far, but one day it will not and it is due to this recall. The tipm needs replacing and it is a very expensive job.
In feb 2016 was driving through town and my dashboard and jeep started acting crazy and it just totally died as i tried pulling into gas station, was now blocking entrance/exit.totally dead, couldn't put it in neutral and hazards didn't work.replaced tipm costing me $1300.then in oct 2016, jeep dashboard started going crazy again and died as i'm driving and turning in the middle of an intersection!everything dead, no hazards, lights anything and it was pitch black.i was lucky i didn't get hit.now they said it was battery even though i argued that it wasn't, i said it was the tipm again.they replace battery, but battery light came on right after i left dealer.then they said it was the alternator.got it replace but it wasn't the alternator, it was the tipm again!they covered that since i just paid for it in february.faulty tipm's caused my jeep to totally die as i'm driving - twice!!if i was on a highway, it would have been horrific.and both times i had my kids in the jeep with me.absolutely unacceptable.never buying a jeep again.this is so dangerous.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v879000(electrical system, interior lighting); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I have had multiple problems with my 2012 grand cherokee. All of the external lights modules ---headlights and tail lights--- went out and had to be replaced due to an electrical problemthen the car sometimes wouldn't start. The dealer couldn't replicate the problem so told me they couldn't do anything.finally one time it happened at the dealer and they figured it was a defect in the keyless entry that was reading the signal from the key fob. Then when they were inspecting the car they found the rear shock was leaking. They ordered a new part in june and it was finally replaced in oct as the part was on back order. On a routine oil change the service techtold me i needed routine maintenance check ( 30000 miles) to the tune of $1700 and wanted me to do it right then.. The day after this oil change the check engine light comes on. I called the dealer. They said it was probably because i hadn't done my 30000 mile check ( the day before).he said it could be variable things but probablya bad spark plug that needed to be replaced ( part of the $1700 check he had wanted me to do). I said i had other cars includinga 2002 jeep and i hadn't had to replace the spark plugs at 30000 miles. Then he realized my 3.6 l car did not need spark plugs changed at 30000 ---- only the 5.7 did.yesterday i checked my fluids and saw the power steering fluid was way low. I called the dealer to see if this was normal. The tech said no--- the steering fluid was in a contained system and should not loose fluid. He said i must have a leak somewhere in the system. He said it was very dangerous but not covered under warranty. He said the engine could catch fire or i could loose steering. Why wouldn't this be covered under warranty? it is dangerous. The car only has 36000 miles and this leak should not happen.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not available. The contact called bergeron auto - chrysler dodge jeep ram (3525 veterans memorial blvd, metairie, la 70002, (504) 888-2131), ray brandt chrysler dodge jeep ram (1660 westbank expy, harvey, la 70058, (504) 356-7062), premier chrysler jeep dodge ram fiat (13000 i-10 service rd, new orleans, la 70128, (504) 273-6155) and lakeshore chrysler dodge jeep ram fiat (330 e. Howze beach rd, slidell, la 70461, (985) 641-9595) and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Vehicle was serviced for recalls approximately 2 months ago after the vehicle stalled while driving.yesterday, the vehicle began to smell like burned rubber and stalled while i was driving approximately 35 miles per hour in rush hour traffic.the vehicle completely died and needed towing to dealership. The dealership says alternator is burned up, along with computers and battery and do not acknowledge the ongoing issues with the alternator or electrical system in this model. This is not covered under the alternator recall according to the dealership and they maintain this is very different from the recall issues (although it acts the same).very scary and dangerous.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Vehicle shuts off after starting, ticking from engine at random speeds, runs rough at random speeds during different times. I took it to my dealer because of this and they said that it sounds like the fuel pump relay is failing and can cause me to crash/stop in the middle of the road suddenly and that theres been arecall for this for almost a year but they cant help me or fix my car because theres no parts. I am now afraid to drive at all
The contact owns a 2012 jeep grand cherokee. While driving, the 180 amp alternator failed and caused the vehicle to stall. The vehicle was towed to a dealer where it was determined that the vin was excluded from nhtsa campaign number: 14v634000 (electrical system). The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 50,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. Airpark dodge chrysler jeep (7801 e. Frank lloyd wright blvd, scottsdale, az 85260) was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. While driving 15 mph, the vehicle lost all power and stalled without warning twice. There were no warning indicators illuminated. The vehicle was taken to an independent repair shop, but was not diagnosed or repaired. Victorville motors (14617 civic dr, victorville, ca 92394 (760) 733-8484) stated that there were no open recalls on the vehicle. The manufacturer was not contacted. The contact referenced nhtsa campaign number: 17v435000 (electrical system), but the vin was excluded. The failure mileage was 40,000.
I traded in my working vw jetta for a 2012 jeep grand cherokee a month ago, we needed the space as we are expecting. Last week i went to start the jeep leaving work and it wouldn't start, i took it to the dealer who informed me that it was a fuel pump relay recall but the parts are not available. Their plan is to replace random parts and hope it fixes the problem until the parts are in.. So what exactly is a consumer to do?! you sold hard working americans garbage at top dollar and now were supposed to take the bus until you get your act together?! further proof not to buy american! the federal government need to step in here, i'm tired or customers getting the shaft. Get the parts or buy back the product! ill be the first to sign on a class action.
I engaged the factory installed remote start in side my garage. Within 3 minutes the engine was on fire. The fire originated just in front of the passenger seat but under the hood. I pressed the start button in order to turn the car off of auxiliary. Flames engulfed the engine and my house.
While driving a whining noise started. Then battery light came on. System started it indicate system shutting down. Drove straight to dealer and was informed the alternator was burnt out and the battery shot. I complained to fca. Their esponse there is a recall on 160 amp alternators but it .does not apply to my vehicle because it has a 180 amp alternator.
The contact owns a 2012 jeep grand cherokee. The contactreceived a recall notice for nhtsa campaign number: 19v813000 (electrical system). While driving various speeds, braking, or making turns, the vehicle stalled. There were no warning indicators illuminated. The vehicle was taken to len stoler chrysler dodge jeep ram (1001 baltimore blvd, westminster, md 21157, (410) 876-8800) and heritage chrysler dodge jeep ram owings mills (11212 reisterstown rd, owings mills, md 21117, (866) 771-8050), but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 75,000.
Tipm failures,ipm systems failure,pcm multiple failures and back order on steering wheel module... Dealer can't fix it
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle would start intermittently. In addition, while driving 35 mph, the vehicle stalled. The contact was able to restart the vehicle and multiple warning lights illuminated. The vehicle was taken to an independent mechanic who stated that the tipm needed to be reset. The vehicle was repaired; however, the failure recurred. The vehicle was taken to back to the mechanic who diagnosed that the tipm needed to be replaced again. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 65,000.
Engine stalled while driving on interstate causing a near-accident.vehicle was successfully restarted shortly thereafter, but after returning home and turning off vehicle, fuel pump continued to run.the following morning the vehicle would not start and had to be towed to chrysler/jeep dealership.dealer repair involved replacing a defective "totally integrated power module" at a cost to me, the owner, of $1,200.this incident very closely mirrors media reports in late september, 2014, detailing similar incidents with the same vehicle.in at least one report (cbs-detroit; sept. 20, 2014; "chrysler recalls nearly 189,000 jeep grand cherokees, dodge durangos") chrysler claims their pending recall will cover suv's built from jan. 25, 2010 through july 20, 2011.my vehicle, exhibiting the exact same malfunctions, was manufactured in november, 2011.clearly the recall should be expanded to capture more vehicles with faulty power modules.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 17v435000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact experienced a failure with the alternator while the vehicle was stationary. The contact smelled an electrical odor and noticed smoke coming from the engine compartment. The contact extinguished the fire. There were no injuries. The vehicle was towed to an independent mechanic. The manufacturer was made aware of the failure. The dealer was not contacted. The failure mileage was approximately 74,000. Vin tool confirms parts not available.updated 10/25/17*ljupdated 10/26/2017
Around may 1, 2015 received recall notice warning that defective tipm could cause a crash w/o warning. Contacted jeep to schedule repair. Told no parts available. Reluctant to drive vehicle that "might crash w/o warning. Parts are still not available for repair. Have effectively lost use of vehicle for 10 weeks. Jeep should be required to provide loaner or pay for comparable rental until parts are available and repair is made. Jeep should extend warranty for the months vehicle is not safe to drive....updated 09/22/15
The contact owns a 2012 jeep grand cherokee. The contact stated that the recall notice for nhtsa campaign number: 14v634000 (electrical system) was received in march of 2014. After contacting the dealer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be provided. The manufacturer was not notified of the issue. The vin was not available. The contact had not experienced a failure.
On the first of march, my wife and daughter were about to start their day in the usual way. She opened the garage door and used her key fob to remote start our 2012 jeep gc limited( around 42k miles) ( factory installed remote starter) she walked away for less than 4 minutes and returned to see smoke coming from front passenger side of jeep. She called for me, and pushed the aux button to be sure the vehicle was off.i came running and despite my attempts to open the hood and beat back what quickly escalated into open flames i retreated to ensure my family's safety and to be sure the emergency responders were called.thankfully i was able to remove some potential fuel for the fire by removing our second car from the garage (also a chrysler) and securing the door between the house and garage. Luck intervened when the flames destroyed the garage door assembly causing the garage door to fall and help remove some oxygen from the fire. Eventually first responders arrived and were able to knock down the fire with foam . Later the firemen pushed the jeep into the driveway to ensure it was doused.though the remote start may not be directly responsible for whatever arc sparked the fire, it's my belief that its use contributed directly to the conditions that conflagrated the situation. If the wiring harness is otherwise suspect i would notbe surprised considering recent revelations on related models. The vehicle was just removed from the site today 3/9/2016 to copart facility, by insurance company for further investigation into the source of the fire.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle was repaired per nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 15v115000 (electrical system), and 15v879000 (electrical system, interior lighting). The contact later found out that the repairs were not completed. While driving approximately 70 mph, the vehicle stalled. The vehicle was towed to the dealer for diagnostic testing. The manufacturer was notified of the failure. The failure mileage was not available.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14373000 (electrical system, air bags); however, the part needed to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time to produce the part for the recall repair. In addition, while driving at any speed, the vehicle hesitated and lunged forward. The failure recurred multiple times. The manufacturer was notified. The approximate failure mileage was 26,000.
The contact owns a 2012 jeep grand cherokee. The contact stated that the check engine warning indicator illuminated. The vehicle was taken to chrysler dodge jeep ram and dover dodge chrysler jeep ram (396 us-46, rockaway, nj 07866, (973) 366-7000) where it was diagnosed that the body throttle control and wire harness needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was not contacted. The failure mileage was 77,600. The vin was not available.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at various speeds, the vehicle stalled without warning. Additionally, while making a right turn, the steering wheel failed to operate correctly and became difficult to steer. The contact coasted the vehicle to the shoulder of the roadway, shifted the vehicle into neutral, turned off and restarted the vehicle and the vehicle resumed normal operation. The vehicle was taken to glendale dodge chrysler jeep (900 s. Brand blvd, glendale, ca 91204, (818) 242-4161) where it was diagnosed and determined that the alternator failed and needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer was notified of the failure and informed the contact that the vin was not under recall. The contact mentioned nhtsa campaign number: 17v435000 (electrical system) as a possible solution to the failure however, the vin was not included. The failure mileage was approximately 129,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers:14v154000 (service brakes , service brakes, hydraulic), 14v391000 (electrical system) and 14v634000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. While driving approximately 40 mph down an incline, the vehicle stalled without warning and there was a complete loss of braking ability. The contact managed to stop the vehicle. Hanlees chrysler dodge jeep ram of napa (333 soscol avenue, napa, california 94559, (707) 690-9600) was made aware of the failure and replaced the wiring harness and external fuel pump relay. The contact stated that the failure recurred twice. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,000. Consumer stated engine quit and loss of power steering and power brakes. Updated 11/26/18
The jeep has stalled several times. It has happened more than a few times. Usually happens when coming to a stop at light/stop sign. However the scariest time was when the engine unexpectedly turned off while driving about 45-50 mph on street. Wife able to bring the jeep to a complete stop and restart. Took to dealership and were told chrysler is aware of issue. There is going to be a recall as soon they have a fix.
The contact owns a 2012 jeep grand cherokee. Upon turning the key into the ignition, the vehicle would not start. The vehicle was towed to a repair shop and the mechanic diagnosed that the tipm needed to be replaced. The part was not available so the mechanic re-wired the tipm around the fuel pump relay. The vehicle was included in nhtsa campaign number: 15v115000 (electrical system), but the part was not available within a reasonable timeframe to receive the part. The repair shop was unable to replace the tipm. The contact notified the manufacturer. The failure mileage was unknown.updated 09/18/15*lj
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.the contact had not experienced a failure.
I have 2 recall notices from chrysler on my 2012 jeep grand cherokee which i have had for several months (recalls nos. P14 and p36). Every time i contact my chrysler dealer, south point chrysler in austin, texas, i am informed they do not have the parts to do the recall work.
During my drive home from another town where i work approx 30 minutes away my alternator shorted out and blew out the battery. I was extra lucky and did not wreck but then when my husband got there to jump the vehicle it started the jumper cables completely on fire!!! we were able to get the fire out and get it to a parts store. The alternator is completely broken and who knows what else it burned while the alternator was burning up. You could smell burning wires even hours after the incident. When i contacted about the recall issue they said my jeep was not covered under the alternator recall taking effect august 24, 2017 yet my alternator did exactly what the effected alternators are doing the only difference was i was able to not wreck my vehicle. Then it almost caused an even worse issue by starting things on fire and burning up who knows what else in the vehicle. Why is my vehicle not included in this recall!!!??? i was driving on a small highway. I included a photo of the jumper cables after they were caught on fire.
My jeep all of a sudden stalled right before a sharp corner causing panic and loss of control of the vehicle. My family is scarred and my wife does not trust driving the vehicle especially after not even a week later we received a recall letter stating vehicle can stall but there's no solution!!!!when the jeep stalled i drove into a ditch unable to over power the all of a sudden tight steering and now i have suspension problems!
The contact owns a 2012 jeep grand cherokee. The contact stated that the recall notice for nhtsa campaign number: 15v115000 (electrical system) was received in april of 2015. After contacting both the dealer and the manufacturer, the contact was informed that the parts needed to repair the vehicle were not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure. Updated 7/1/15updated 07/09/15
The contact owns a 2012 jeep grand cherokee. While driving 25 mph, the battery warning indicator illuminated and the instrument panel lights flickered and then failed completely. The brake pedal failed to engage while being depressed. In order to stop the vehicle, the parking brake was engaged and, upon exiting the vehicle, the contact opened the hood and fire and smoke were seen coming frominside the alternator. The fire extinguished itself. The vehicle was towed to a dealer. The cause of the failure was not diagnosed. The vehicle was not repaired. The vin was not included in nhtsa campaign number: 14v634000 (electrical system). The manufacturer was notified. The failure mileage was 50,000.
The contact owns a 2012 jeep grand cherokee. The contact stated that nhtsa campaign number: 15v115000 (electrical system) exceeded a reasonable amount of time for repair. The dealer stated that parts were not available. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. While driving 45 mph approaching a stop light, the vehicle stalled and the instrument panel lights illuminated. The gear shifter was placed in neutral and, while charging the vehicle's battery, smoke appeared under the hood on the front passenger side. The vehicle was towed to the contact's residence. The vehicle was not diagnosed or repaired. The vin was not included in nhtsa campaign number: 14v634000 (electrical system). The manufacturer was notified of the failure. The failure mileage was 73,000.
I want to make you aware that recall #17v-435 issued june 9, 2017 is still open.my jeep caught fire yesterday 1/31/18. Why is taking so long to complete such a serious recall???? now the jeep dealer tells me that i need to pay for the tow and the $1000+ repair and then get reimbursed at a later date.--that is insane!!! please help.i can be reached at 480-812-5621
The contact owns a 2012 jeep grand cherokee. While the vehicle was parked with the air conditioner and radio still operable, the contact exited the vehicle. Upon returning to the vehicle, he noticed that the air conditioner and radio stopped working, but the windshield wiper blades were moving at slow speed. The contact shifted into drive, but the vehicle was moving slowly and the steering wheel seized. The vehicle was stopped, shifted into park, turned off, and failed to restart. The voltage warning indicator illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with a faulty alternator and battery that needed replacement. The parts were replaced, but the mechanic noticed that the computer was damaged and could not be repaired. The vehicle was towed to another independent mechanic who diagnosed that the pcm needed replacement and there was an alternator recall. The vehicle was not repaired. The contact had the vehicle towed to jt chrysler dodge ram of lexington (located at 4838 sunset blvd, lexington, sc 29072 (803) 957-2010) for repairs. The manufacturer was notified of the failure and confirmed that the vin was not included in nhtsa campaign number: 15v674000 (electrical system). The failure mileage was 113,002.
Vehicle was in motion when i noticed smoke coming out of the passenger vanity mirror area.i immediately pulled over, turned the car off, and called 911.the responding firemen had to cut a hole in the roofliner of the automobile in order to determine the location of the start of the fire, which they confirmed was the wiring to the visor.the direct cause of the fire was confirmed by service employees at the dealership the car was brought to, as well as investigative engineers for chrysler, as faulty wiring to the visor lighting on the passenger side of the vehicle. The cause of this incident is directly related to nhtsa campaign #14v391000, chrysler recall #p36.a recall for the visor wiring was issued, and repairs were made at the dealership.the fire in the vanity area of the automobile occurred roughly a month after the recall repair was completed.this leads me to believe that the solution for the recall issue is not sufficient and should continue to be investigated.
We notified shelor jeep about the december 2014 recall p60 /nhtsa 14v-634 promptly, but they continue to say the parts are unavailable.we notified them about the april 2015 recall r09 /nhtsa 15v-115, and they said the parts are also not available.both recall notices state the vehicle is dangerous --- vehicle shutdown or underhood electrical fire for the first recall and a crash for the second recall.jeep is not providing repair parts in anywhere near a timely manner!this vehicle is dangerous and must be repaired!
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Battery light came on then starting smelling smoke so pulled over shut car off. Alternator was smoking so called for assistance. Car was completely dead and had to be towed to dealer. Told alternator failed and needed to be replaced. There is a recall number is p60 on this 160-amp alternator for jeep grand cherokee 2011- 2014 but for some reason that no one can truly explain my car is not covered (2012 jeep grand cherokee). It is the same exact alternator in my car as the recalled alternator.
Battery died and dealer replaced battery and performed recall repair for sun visor wiring.within first 20 miles, while in motion on atlanta rd. In smyrna, georgia, cabin filled with smoke from electrical fire beneath front passenger seat, which is where battery is located.
The contact owns a 2012 jeep grand cherokee. The contact stated that the push button start hesitated at times. After a second attempt, the vehicle was able to start, but the failure progressed without warning. The contact also stated that there was excessive fog and that the vent controls were not functioning properly. The failure was reported to the dealer and they were not able to replicate and diagnose the failure. The dealer indicated that they performed the repairs for nhtsa campaign numbers: 14v391000 (electrical system) and 14v634000 (electrical system), but provided no confirmation. The dealer only stated that these two of the four recalls were performed and that they did not know when the other two recalls would be performed. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 15v115000 (electrical system) and the dealer did not give a specific date for when the parts would become available. The manufacturer could not provide an estimated date for the two recall repairs. The failure mileage was not available. Ma 10/5updated 11/07/2017
My vehicles recall cannot be fixed because recall part is not available. They have apparently not created a working recall part yet. My vehicle hesitates to turn on just like it did before when the recall had to be fixed for the second time around. I have reached out to jeep and chrysler numerous times with not much help. They tell me to contact dealer for temporary fix, dealer tells me there is no part available for temporary fix. I have been trying to get something done for over 6 months now with no help. It is very disturbing to know that my vehicle may stall out when i am going down the highway with my family in our family vehicle. The vehicle is starting to show the problem of the recall again. Sometimes is doesn't even start at all it just tries to start the engine.i had called back in january 2020 and went in loops with the company on borrowing a car until mine was fix and they did not seem to care about my families safety at all.
2012 jeep grand cherokee.consumer writes in regards to fuel pump relay recall notice issues and vehicle steering problems.according to the recall, the part was not available. Also, the consumer stated the steering was not steady, when he encountered a bump or a dip in the road. The dealer was unable to find a problem.
The fuel gauge on my vehicle was not working. I took the car to berglund jeep chrysler dodge ram dealership in roanoke, va for recall 19v-813 (manufacturer recall v62), just in case the fuel pump relay was causing the issue. They refused to perform the recall due to lack of availability of the part, though i was told that the part would take 5-7 days to arrive when i made the initial appointment. They also did not perform an interim repair to address fuel pump failure (they offered to fix the fuel pump for $2100). The dealership refused any further communication to address my questions and concerns about the recall/when the part would be available.
Tipm failure as i drove down the road.
The contact owns a 2012 jeep grand cherokee. The contact stated that nhtsa campaign number: 15v115000 (electrical system) exceeded a reasonable amount of time for repair. The dealer stated that parts would not be available until august 28, 2015. The manufacturer was not notified. The vehicle was not repaired. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v391000 (exterior lighting, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the failure. The contact had not experienced a failure.
My husband and i arrived home with our 7 week old in the backseat and our keys inside the diaper bag. We stepped out, closed our doors and the entire vehicle locked by itself with our baby inside along with the keys. We are both certain that we didn't accidentally push the lock button. Luckily, we were home and someone was in our home and able to let us in so we could retrieve our spare key. We live in phoenix and it's summer. This is very dangerous. In the couple of minutes that she was locked inside, it had already heated up considerably. Luckily, nobody was hurt. I notified jeep who stated that when the battery in the key fob is low, sometimes it locks the car. We had already replaced this. They also suggested we pay to have the vehicle diagnosed for malfunction. Why should we pay for their error?
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system). The contact stated was unable to start the vehicle after several attempts. There were several warning lights illuminated while attempting to start the vehicle. After several more attempts, the vehicle started and was taken to jones junction dealer, located at 1508 bel air rd, bel air, md 21014, where it was confirmed that the recall parts were not available. The service technician replaced the battery. The failure recurred and the fuel pump was replaced at the same dealer. The manufacturer was not made aware of the issue. The contact was concerned about the part not being available and was told to call the manufacturer at: 800-853-1403.the failure mileage was approximately 125,000. Vin tool confirms parts not available.
There has been a sporadic issue when trying to start my vehicle where it'll make an attempt to turn over and get started but it's getting stuck as if it's maybe not catching the correct amount of fuel. I've also experienced seat belt issues with my seat belt light on and beeping as if it's not on but it would already be properly buckled in. I also had an issue with my engine cooling system that was cause some sort of leak
Car would not start on first attempt. This occurred everyday for 3 days at which point i brought it to the dealership for service. The problem was an issue with the fuel pump related to a faulty tipm. The part was replaced by the dealership at no charge.
The contact owns a 2012 jeep grand cherokee. The contact received a notification for nhtsa campaign number: 14v634000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
I took my car for three recalls one of them was the brake booster. They called me the other day to pick it up. I went and they told me everything is fixed. The problem wasn't fixed. I almost crashed 4 times and i had to call a tow truck. I called the dealer and they said if i want them to look at the car and find the problem they would charge me. I told him it's the brake booster and showed him a video to prove it. He declined to help me...updated 06/06/17 *as
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I had a recall on alternator which i had recall on and didn'treceived a letter in the mail. So one day i was driving with my family and i smell smoke coming my hood which i thought my car was on fire so i pull over and got out the car and call road side service to tow my car to championship of decatur. They fix the recall on the alternator and didn't replace my battery which was low. They charge my battery and everything was fine so i pick my car up and when down the street for 4 miles and my car cut off again so i had to get to auto zone to get a battery. I have a new battery and alternator and my jeep is still no powering on. I do not feel safe driving my vehicle anymore i have a 1 year daughter and another baby due any day now. So how can we resole this issue its not safe having a electrical system problem.
The contact owns a 2012 jeep grand cherokee. While the vehicle was stationary with the engine running, the vehicle would not turn off when prompted. The contact stated that the vehicle began to smoke due to fan that continued to run. On one occasion, the vehicle stalled without warning and lost power completely. Mike smith jeep of beaumont, texas attempted to repair the vehicle numerous times, but the failure continued. The water pump was replaced after the coolant oil began leaking into the pump. In addition, the traction control indicator illuminated. The manufacturer was made aware of the failures and instructed the dealer to check the tipm; however, the failures recurred even after numerous repairs. The failure mileage was 114,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at various speeds, the vehicle stalled without warning. The vehicle was taken to the rossi chrysler dodge jeep ram located at 411 nj-31 s, washington, nj 07882, where the technician stated that there was an unknown light on the dashboard which was fixed. The failure recurred. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the technician stated that the remedy was unavailable. The manufacturer was made aware of the issue and was not able to confirm when the parts would be available. The contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 165,000. Vin tool confirms parts not available.
Problem stared approximately 2 weeks ago. The rear hatch on the vehicle would not unlock. Once i started the vehicle and drove it would eventually begin working again. Its beginning to happen more frequently and now the passenger and drivers door(s) are affected. I noticed in many jeep forums that a strong possibility exists that the tipm is bad. I've already had my vehicle in for the tipm recall for the fuel pump. I didn't have any issues before the recall but now i'm noticing more "glitchy" electrical issues starting to pop up.
Was driving and arrived at destination ,every thing was perfectly fine exited the vehicle and was gone for about 30 min. On return found vehicle completely without any electrical power had to be towed and found out alternator shorted out frying the battery as well as computer .i was informed that there are grand cherokees being recalled for this problem but it doesn't seem to affect my vin number even though i have experienced this very problem
The contact owns a 2012 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 15v115000 (electrical); however, the parts to do the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Ma 08/17/2015
Recall of "alternator diode thermal fatigue does not have available parts to correct.since this condition causes unexpected vehicle stall causing risk of crash and/or overheating with smoke and/or fire."i cannot drive this vehicle in this condition nor can i risk having passengers with me, my elder parents, my grandchildren and/or myself.i should be supplied a rental vehicle and should not have to simply "wait" for a solution.if i am not going to be "safe" then they should buy it back from me.i purchased this vehicle new from jeep.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that lithia chrysler jeep dodge ram of corpus christi located at 4313 s staples st, corpus christi, tx 78411, (732) 549-6606) exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 jeep grand cherokee. The contact stated the vehicle hesitated to start however, was started after several attempts. The check engine and air bags warning lights were illuminated. The contact received notification of nhtsa campaign number: 19v813000 (electrical system). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to piedmont chrysler dodge jeep ram (4015 clemson blvd, anderson, sc 29621 (864) 305-4234) who stated that the remedy parts were not yet available. The vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was 130,000. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The vin was invalid. The contact had not experienced a failure. Parts distribution disconnect.
Noticed faint smell of burning plastic, opened a sunroof to clear the air. Smell got worse immediately, and then a headliner, just above my head (driver side) started smoke. Sunroof started closing and opening by itself, and dashboard showed a message that parking assist needs to be serviced. I pulled immediately of the road, turned off the vehicle, forced the water into headboard and fire stopped. Called 911 in walton county in florida. Night before we tried to turn the lights inside, and noticed that they were flickering and very weak.i am now 800 miles away from home on vacation, and chrysler is moving really slow to address the issue, already waiting 5 days for special investigator to check the vehicle.
The contact owns a 2012 jeep grand cherokee. The contact received a notification for nhtsa campaign number: 15v115000 (electrical system); however, the parts needed were not available. The dealer was unable to provide an estimated date for when the parts would become available. The contact stated that the manufacturer exceeded a reasonable amount of time to provide the recall repair. The manufacturer was not made aware of the delay. In addition, the contact stated that the vehicle failed to start. The contact mentioned that several attempts had to be made before the vehicle would start. The failure mileage was 96,000. Updated 11/06/15*ljupdated 11/18/15.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Carl burger chrysler jeep dodge ram world (8355 hercules st, la mesa, ca 91942) and the manufacturer were made aware of the issue. The contact stated that on several occasions, the vehicle would not immediately start-up and required several attempts to start the vehicle. The failure mileage was unknown. Vin tool confirms parts not available.
Car occasionally does not start when the push button start is used. Other times the car goes into a long crank. The only way to stop this is to cycle through options by pushing the push button start several times and try again. Sometimes the car starts, other times i have to do this several times before the car starts.
The contact owns a 2012 jeep grand cherokee. While driving approximately 30 mph, the battery warning indicator illuminated and a humming noise was heard underneath the hood. The driver saw flames under the hood and the vehicle immediately shut down. There were no injuries. Neither a police report nor a fire report were filed. The manufacturer and dealer were contacted (westbury dodge in westbury, ny, 855-477-5588) and stated that there was no recall. The failure was not diagnosed. The failure mileage was 77,000.
The contact owns a 2012 jeep grand cherokee. While driving at an unknown speed, the engine stalled without warning. The vehicle restarted and was taken to a dealer where it was not diagnosed or repaired. The manufacturer was made aware of the failure. The vin was included in nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 30,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at various speeds, the vehicle stalled without warning. The vehicle was coasted to the shoulder of the road, restarted, and resumed normal vehicle operations. Tate dodge chrysler jeep, inc (7429 ritchie hwy, glen burnie, md 21061, (410) 994-2737) was contacted and informed the contact that the parts were not yet available for the recall repair. The manufacturer was notified of the failure. Vin tool confirms parts not available. The failure mileage was approximately 189,000.
My wife was driving the vehicle when all of the sudden the engine started to rev and would not shift up or down.she could only go maybe 20 mph - people passing and honking on a 4 lane road.she found an area and pulled off the road into a retail parking lot.she put the car in park and then shifted back into drive and the issue continued as the car moved but the engine rev'ed without shifting to the next gear.she put the car in park and called the local dealer, where she was told to call chrysler road side assistance and have it towed in.the dealer took a look at it the next day and could not make it happen again.they said they re chipped it i believe(reset the electronics).this same issue happen again approx. 30 days later and it was towed in and they could not find any issue.they said we had to take the vehicle back and there was nothing they could do.we have had the vehicle towed twice now both in the morning taking our daughter to school.we cannot trust this vehicle and are looking at selling it.that is what the dealer suggested as well.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v115000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
I own a 2012 jeep grand cherokee vin: [xxx] for the past several months since purchase, the jeep has had issues starting and has stalled while driving at high rates of speed. This vehicle is not safe to currently drive and i am getting nowhere with the dealership (performance jeep: delaware, ohiohttps://www.mopar.com/en-us/my-vehicle/recalls/search.htmlwhen clicking on this link and entering the vin below it shows the recalls completed for our jeep. The 2nd .pdf attachment (attached) shows the tipm recall was completed on 2/24/15. Our car is continuing to stall.?the totally integrated power module (tipm) on your vehicle contains an internal fuel pump relay that could operate intermittently or fail without warning. An intermittent or failed fuel pump relay could cause the engine to stall while driving and cause a crash without warning. What your dealer will do... Fca will repair your vehicle free of charge. Your dealer will install an external fuel pump relay.?carfax attached. First, a chrysler dealer tried reprogramming the computer module and then had to replace itin 2013.prior to the february 2015 recall.(i assume what they identify as the engine/powertrain computer/module is the tipm module ?i.e., the totally integrated power module.)issue 1in august 2015, they replaced the fuel pump relay (i.e., the recall work).2nd issuethen, in april 2016, they tried to reprogram the engine powertrain computer module again, and again failed and had to replace it. Third issuewe are now having issues with the vehicle:fourth issue, still not fixed after taking it to performance jeep on 3 occasions. There has been a class action law suit with a settlement. As i understand those terms, they include an extended warranty on fuel pump repairs for up to 7 years/70,000 miles. We are well under the 7 years/70,000 miles. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000(electrical system) and 15v115000 (electrical system). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. Upon turning the key in the ignition, the vehicle failed to start. The battery was replaced; however, the dealer was not able to duplicate the failure. The contact had to constantly get the battery recharged due to the failure. The manufacturer was notified of the failure and indicated that the part was not available. In addition, the contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the part was not available for an extended period of time to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The vin was not available. The approximate failure mileage was 20,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v391000 (electrical system); however, the part needed to do the repair was not made available. The contact stated that the dealer installed a tipm and a r09; however, the failure recurred. The vehicle was taken back to the dealer. The technician was unable to replicate the failure. The vehicle was not repaired. The approximate failure mileage was 18,000.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification in the mail for nhtsa campaign number: 19v813000 (electrical system). The vehicle was not repaired. Upon contacting nhtsa, the contact was informed that there was a recall on the vehicle; however, the parts were not available. The dealer and manufacturer were not notified. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle was not experiencing any failures until the vehicle was serviced for nhtsa campaign numbers: 15v115000 (electrical system) and 17v435000 (electrical system). The contact stated that the vehicle failed to start and suddenly stalled before entering the highway. The failure had occurred three times previously. The police department had to assist with towing the vehicle. The contact stated that the vehicle had been towed twice before by a warranty company. The dealer (kelly jeep chrysler dodge ram, 175 pelham st, methuen, ma 01844, (978) 683-8775) was notified of the failure. The vehicle was taken to the dealer more than twice after the recall repair failed. The dealer was unable to determine the cause of the failures. The vehicle was not repaired. The manufacturer was notified of the failures. The approximate failure mileage was 87,000.
Wind shield wipers, over drive light and head lights on and can not turn off.signal lights and interior lights not working.
Jeep grand cherokee recall 14v634000.chrysler sustains that my car doesn't qualify for this recall.while driving the battery light came on. Five minutes late the engine stalled.i tried to jump started but the jumpers got hot in a matter of seconds right after a connected them. After ii disconnected the alternator cable the short disappeared and i was able to start the car.
The contact owns a 2012 jeep grand cherokee. While driving 65 mph, the battery warning indicator illuminated and the vehicle lost power. The contact stated that the power steering, power locks, brakes, and windshield wipers failed to operate as intended. The vehicle was towed to autonation chrysler jeep arapahoe (located at 9980 e arapahoe rd, englewood, co 80112(303) 900-0794), but was not diagnosed. The vehicle was not repaired. The vehicle was not included in nhtsa campaign number: 17v435000 (electrical system). The manufacturer was contacted. The approximate failure mileage was 97,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the part was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v391000 (electrical system) and 15v115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair the manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving approximately 25 mph, the battery warning light illuminated. In addition, while the vehicle was parked, the contact noticed smoke and smelled a burning odor. The vehicle was towed to the dealer who diagnosed that the alternator needed to be replaced. The vehicle was repaired. However, the failure recurred. The vehicle was included in nhtsa campaign number: 14v63400 (electrical system), but the part needed to do the repair was unavailable. The manufacturer was notified of the failure. The approximate failure mileage was 53,000.
The contact owns a 2012 jeep grand cherokee. While driving approximately 65 mph, the alternator failed without warning. The contact pulled the vehicle over and had it towed to the dealer. The dealer diagnosed that the alternator failed and caused other parts to also fail. The alternator, electronic control module, and battery needed to be replaced. The dealer informed the contact that the failure was directly related to nhtsa campaign number: 14v634000 (electrical system); however, the vin was not included in the recall. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to nhtsa in order to have the vin included in the recall. The approximate failure mileage was 58,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the vehicle repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle was previously included in nhtsa campaign number: 15v115000 (electrical system), for which the fuel pump relay was replaced. Approximately two years after receiving the repair, the contact began to notice that the vehicle would crank, but failed to start. The contact would have to make several attempts to start the vehicle. The vehicle was towed to chrysler fullerton (located at 1044 us route 22, east summerville, nj, 08876; 908-722-2500) where it was diagnosed that the fuel pump relay failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that they were unable to provide another repair. The approximate failure mileage was 78,000.
Vehicle will not start.engine cranks, but des not start.towed to dealer.could not duplicate.recently condition worsened and vehicle would not start at all.vehicle repaired after sitting at dealer for 2.5 weeks.diagnosis, fuel pump relay and wiring harness.
When i was driving on the high way .mygrand cherokee stalled then stopped.after a short time it started again and i drove it to the mopar service centre of the dealer. The dealer told me that the car was not recalled for detective alternator. So they will replace the alternator and drained battery at my expense and also charge for the labour cost. I find this very strange and unjustified. The car maybe was not recalled but the fault now is exactly what the recall was for . So how come they refuse to replacewhat was originally recalled. This is against the rules and regulations ofnhtsa. Please guide me.
The contact owns a 2012 jeep grand cherokee. Upon starting the vehicle and driving for approximately four minutes, the contact noticed smoke and flames coming from the center console where the sun roof controls were located. The vehicle was driven to the local fire department where the fire was extinguished. A fire report was filed and there were no injuries. The vehicle was towed to an independent mechanic and then to the dealer where it was awaiting repairs. The contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting), but the remedy was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 52,000. ..updated 10/28/16 updated 10/31/16.
The contact owns a 2012 jeep grand cherokee. The contact stated that while his wife was driving 75 mph, the forward collision sensor became inoperable. The vehicle was taken to st charles chrysler dodge jeep ram dealer, (1611 e main st, st. Charles, il 60174) and was diagnosed that the forward collision sensor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed. The contact was informed that the issue was due to normal wear and tear. There was no additional assistance provided. The failure mileage was approximately 120,000.
The contact owns a 2012 jeep grand cherokee. The contact stated that the key fob would activate intermittently and that the key failed to unlock the doors. The contact also stated that she replaced the battery on numerous occasions however the failure recurred. The vehicle was taken to an independent mechanic, who diagnosed that the key needed to be replaced and replaced the battery in the key fob. The manufacturer was not notified of the failure. The approximate failure mileage was 31,116.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system) however, the contact was unable to have the vehicle serviced under the recall because one remedy part was being distributed at a time to the dealer. The manufacturer was not notified of the issue. The contact had not experienced a failure.
There was a whining noise coming from the engine and a burning smell.took the car into be repaired and they informed me the car needed an alternator replacement.per the 10/8/14nhtsa recall of certain models manufactured between 2011-2014, i would have expected that my car would have been included for the same repair, but i am being told i am not.
The latest incident happened sunday 11/29/20. Prior to this, the event has happened at least 4 other times. While driving at highway speed 55-70 and slowly coming down to a stop on a ramp or turning the vehicle while decreasing speed, the engine will stop running. No visual or auditory warnings happen, you're only aware when you feel the power steering has gone away, and the tachometer reads zero rpm. I have been able to safely pull off and stop in each event, the vehicle needs to be cycled off and then restarted.the safety concern is this event could happen into left turn across oncoming traffic with no ability to accelerate out of harms way.
About a month after purchasing my used jeep, i was coming to a stop on a city street and my jeep powered off completely.after taking the jeep in to the dealershipthey fixed the fuel pump relay, which was recalled ,and sent me on my way. Since then my jeep has powered off 5 times (once while entering the highway, twice while exiting the highway, once while making a u-turn under the highway and once on a city street) each time while braking. I've had no power brakes or steering each time.
Jeep (and all chrysler products) have a known issue with the tipm module (which stands for totally integrated power module).thousands upon thousands of complaints with the tipm module have been noted by owners of affected jeep/chrysler vehicles (a simple google search will evidence same).the high failure rate of the subject part has left countless families stranded when their cars won't start and has also led to vehicles stalling for no reason.this problem obviously poses a danger to owners of these vehicles, especially families transporting young children.chrysler/jeep has ignored this problem for too long and has not been diligent in procuring replacement parts.we have been waiting several weeks for a replacement part.we are told it may take another month to get the part in before our vehicle can be fixed.naturally, going to work and taking the kids to school is problematic since the vehicle rarely starts anymore.when it does start, my wife is afraid to drive it in case she is stranded with our two young children inside.
Was driving with my family, battery light came on and car shut off at the light, car started to make a whistling noise before light came on. Restarted car light was no longer on and noise gone. Drove about 5 miles on the highway and all the dash lights came on. Windshield wipers turned on then lost complete power of car. Unable to steer use emergency lights or brakes, luckily was able to coast to a stop and not get hit.car towed to our mechanic, mechanic said recall due to defective alternator.had it towed to local dealership sj denham, chrysler and dealership tells us there is no recall on our car for alternater. 10-12 days to get alternater. Won't provide rental or loaner. Car sits at dealership waiting foralternater.chrysler said they would assign a case managerand make it upscale case, that they would call us within48 hours,2 days later we have not received a call. Dealer is charging our extended warranty for this service and said we have to pay 100.00 deductible and 40.00 for the belt that was damaged. They also wanted 50.00 if we wanted them to locate the alter er within 3 days. We declined paying 50.00 stating this should be part of their customer service .
The contact owns a 2012 jeep grand cherokee. While driving at unknown speeds, the instrument cluster lights flashed andthe engine stalled. The vehicle was towed to an independent mechanic, but was not diagnosed or repaired. The manufacturer and dealer were not notified of the failure. The failure mileage was 80,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 15v115000 (electrical system) and 15v879000 (electrical system , interior lighting) however, the parts needed to perform the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. While driving approximately 55 mph, the vehicle lost power and subsequently shut down. The malfunction indicator illuminated. The vehicle was shifted into park and restarted. The vehicle was taken to the dealer and the fuel pump relay was replaced; however, the failure recurred several times. The contact received notification of nhtsa campaign numbers: 15v115000 (electrical system) and 15v879000 (electrical system, interior lighting). The manufacturer was not made aware of the failures. The failure mileage was approximately 88,000.
In 3/16 the vehicle experienced an alternator failure which was repaired at a cost of over $1,000.today, 9/13/16, the same failure has taken place.i decided to google the issue and found that recall 14v63400 (p60 for chrysler) is an exact match for the vehicle description and the problem.i contacted chrysler was told that it does not apply to my vin!! very disappointing and unconscionable!
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle stalled without warning. The vehicle was towed to a dealer (franklin chrysler dodge jeep ram, 1124 murfreesboro rd, franklin, tn 37064, (615) 614-8243) who stated that the alternator assembly needed to be replaced. The vehicle was excluded from nhtsa campaign numbers: 17v435000 (electrical system) and 14v634000 (electrical system). The manufacturer provided no solution other than having the dealer replace the part. The approximate failure mileage was 149,000.
I have had my grand cherokee for 1.5 yrs and have had an intermittent start issue since i got it. It started out once or twice every couple months. In the last 3 weeks it will not start for me multiple times per day. This is a very annoying problem and i had it at a dealer for 2 days and they can't get it to duplicate. The alternator recall was performed and they also added the external fuel pump relay outside of the tipm. They fail to acknowledge any sort of problem because my vehicle has no codes when they run diagnostics on it. Since they have added this external fuel pump relay (which i see is going to be in a recall) the vehicle would not start after i made my first stop and shut te vehicle off. This happened right after i left the dealer. The dealer has provided me with no resolution and will not do anything further until they get their codes in the diagnostics. My vehicle is an early model 2012 and the dealer even looked at my tipm and compared to a 2011 tipm, it was the same tipm in my vehicle compared to the 2011 model. I wish fiat/chrysler would get it together and recognize this problem in other model years besides the ones recalled.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (electrical system), 14v391000 (electrical system), and 15v115000 (electrical system); however, the parts needed to perform the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the issue. The contact had not experienced a failure.
There is no incident to report but a problem getting my recall of the alternator seen to.i made an appointment with my dealer, rt 46 chrysler, jeep, dodge, well over a month ago and received a call from the service department the day before the appointment stating the part was not in, they do not know when it will be in and there is no option to be placed on a waiting list to be called when the part will be available.this to me is ridiculous.i have sent a complaint to chrysler customer service about this treatment by the dealer.do you have any solution to offer me to get this recall tended to?please let me know.thank you.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (electrical system), 14v154000 (service brakes, service brakes, hydraulic), and 14v391000 (electrical system); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Good morning,i received a safety notice (recall) previously sent to me on/or about october 2014.i did personally contacted my dealer and follow up in a regular basis for months now and the answer has always been "we are on queue waiting for parts from chrysler". I do acknowledge the recipt of the second notice today march 5th 2015.what else am i suppose to do in order to have the service done..??sincerely[xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Prestige chrysler jeep dodge (6520 centennial center blvd, las vegas, nv 89149 702-309-8000) was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.*dtthe consumer stated jeep replaced the faulty fuel pump but disappointed there is no resolution after the 12 months.
The contact owns a 2012 jeep grand cherokee. The contact stated that nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) and nhtsa campaign number: 14v391000 (electrical system) exceeded a reasonable amount of time for repair. The dealer stated that the parts were not available and the manufacturer only released one repair kit per week. The contact attempted to reach out to the manufacturer, but could not reach a live representative. The vehicle was not repaired. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system) however, the parts needed to repair the vehicle were unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the vehicle repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at various speeds, the vehicle experienced a sudden loss of power. The vehicle later resumed normal function. The vehicle was not diagnosed or repaired. The failure recurred on numerous occasions. The contact stated that the vehicle was included in nhtsa campaign number: 14v634000 (electrical system) however, the parts needed to complete the repair were not available. The manufacturer was made aware of the issue. The failure mileage was 6,000. Updated 02/24/15*ljupdated 10/28/2015
I was driving down the road and all of a sudden all the lights on the dash lit up and then the vehicle completely shut down, with no power. This happened while i was driving, so thank god it happen late when there was no traffic. I immediately smelledelectrical burning and there was absolutely no power to the vehicle. I had to have the vehicle towed to the dealership. The dealership determined that the alternator burned up and damaged the battery. This exact issue is recall t36 but jeep states that that recall does not apply to my vehicle because i have a 220amp alternator. Obviously, if my vehicle experienced the exact same symptom that the t36 recall is for, the 220amp alternator is also affected. The initial repair cost me $1500. A month later i had to have another repair for $3000, due to electrical issues, where the parking assist and blind spot assist modules went out, along with a headlamp motor assembly. It has been 3 months since that repair and now i have more electrical issues. The check engine light has come on again and i get a service 4wd system, the heat is intermittent, and my temp gauge doesn't move. I have been emailing back and forth with jeep customer care but they just keep saying that the t36 alternator issue doesn't apply to my vehicle.
The check engine light came on and i had a diagnostic test that showed car was fine and all i needed was more coolant. After car was topped off with more coolant the check engine light remained on. Next the battery light came on and the battery was tested and deemed in good condition .. Then the car stalled and would not turn on until it received a battery jump .. It then turn on and completely off and would not restart. The alternator has been deemed the problem and i am requesting my car be fixed under the 2012 jeep grand cherokee alternator recall
The contact owns a 2012 jeep grand cherokee. While driving at low speeds the vehicle lost motive power with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the contact was informed there was an unknown defective wiring harness that needed to be replaced. A local dealer was not contacted. The manufacturer was contacted and informed of the failure. No additional assistance was provided.the vehicle was included in nhtsa campaign number: 19v813000 (electrical system). The failure mileage was 148,000. Vin tools confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the part was not available to schedule the recall repair within a reasonable time frame. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. After being driven and then parked, the battery and check engine warning indicators illuminated. The contact immediately turned the engine off and a strong burning odor was present. The contact opened the hood and noticed smoke emerging from the alternator. The vehicle was towed to the contact's residence. An independent mechanic (evelio auto electric and fuel injectionin vega baja, puerto rico) diagnosed that the alternator failed and needed to be replaced along with the battery. The manufacturer was notified of the failure. The vin was not included in nhtsa campaign number: 17v435000 (electrical system). The vehicle was not repaired. The vehicle was not diagnosed by the manufacturer's mechanic. The approximate failure mileage was 71,000.
The contact owns a 2012 jeep cherokee. The contact stated that while driving 50-55 mph, the vehicle hesitated and stalled without warning. The vehicle was restarted. The contact received notification of nhtsa campaign number: 19v813000 (electrical system).the contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to hunter dodge chrysler jeep ram (1130 auto mall dr, lancaster, ca 93534(661) 948-8411) who stated that the remedy parts were not yet available. The vehicle was not diagnosed nor repaired. The manufacturer was contacted however, no further assistance was provided. The failure mileage was 150,000. Vin tool confirms parts not available *as
Attempted to use the autostart to warm vehicle and after one minute it shut off. Tried 5 times to start vehicle using push button, would not start or stop. Finally let me start with keyfob. I contacted dealer that morning and was told it is most likely the tipm but they don't have any; also i was told it is unsafe to drive my vehicle and get it repaired asap. Luckily i was able to locate a dealership with an appointment and part to fix it; even though they told me the computer might just need an update. Vehicle continued to not start at random times using keyfob. Having issues starting car up to the time i drove it across town to dealership, it would not turn over, sputtered, shook and started. I also have parts on order (been on order since 9/28/14) for the active recalls for brake booster and sun visor fires. I always hear a running sound after the vehicle has been shut off. Chrysler's customer services department is no help. I expressed my concern with all the recall/safety issues via email and was told "sorry to hear of your concerns and delay in having parts. I regret the problems you are having with your vehicle. Unfortunately we are unable to diagnosis your vehicles issues via email. We recommend contacting your authorized dealership to arrange an appointment."did they even read my complaint!!! i have an appointment to have it fixed but what happens between now and then.what happened to the dependable chrysler products? this is my 5th in 18 years of driving and my last. Hopefully i do not hurt/kill anyone or myself behind the wheel of this vehicle. I am scared to drive it. It is a 2012 with 28k on it, this is just disgusting! for as much as these jeeps cost i expect a better product and customer service from chrysler. Their dealerships can only do so much without backing from the manufacturer. Chrysler needs to fix these issues these are safety issues.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Ma 10/5the consumer stated the vehicle was repaired. Updated 12/21/2015
I have an ongoing problem with starting my 2012 jeep grand cherokee v8 overland.the jeep will start but will stall right away.sometimes if you put the jeep in gear quickly it will stall in gear also.most of the time it stalls right after starting.i have to shut the jeep off and press the start button again to get it started.i have had this jeep at the dealership (colorado chrysler jeep) multiple times over the last two years and the "resolution" for the dealership is that they can not recreate the problem.on 4/10/15 the dealership said that it stalled on them and they replaced a switch ig 08053059.received the jeep back and it stalled the next day.called colorado chrysler jeep back and they said that the service department would have to get an electrician in to have it looked at and that would take a couple of weeks.i called chrysler at this point and chrysler had me take the jeep into cherry creek dodge because they could "get me in quicker". On 5/22/15 i took the jeep to cherry creek dodge and the service department performed procedure s1308000399 5/2015 outlined in chrysler's star system.the next day the jeep stalled.i have called back multiple times to both chrysler and cherry creek dodge with either no answer or no solution.cherry creek dodge is now putting me of with a new recall saying the service department thinks that will fix the problem, and chrysler wants to go with what cherry creek dodge says.my problem is that this has been going on for two years.i'm not sure what to do at this point.ever day the jeep stalls at some point.any assistance with this problem would be greatly appreciated.we first noticed this problem at about 25,000 miles.we took the jeep to colorado chrysler at 35,451 miles and the jeep has about 54,000 miles now.at first the stalling was just every once in a while, now it happens daily.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 17v435000 (electrical system). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Rockwall chrysler jeep dodge ram of rockwall texas (970 east interstate 30, 75087) was made aware of the recall and stated that the parts were unavailable. In addition, greenville chrysler jeep dodge ram of greenville, texas (5401 interstate 30 frontage road, 75402) was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact received recall notifications for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and nhtsa campaign number: 14v391000 (electrical system). The parts needed to repair the vehicle would not be available for several months. The dealer was unable to provide a specific date for when the parts would become available. The manufacturer was notified. The contact had not experienced a failure.
Vehicle loses all power when slowing down or stopped. Lose ability to steer. Have to restart the vehicle.
Vehicle is an overland model with 5.7 engine.as of 2-7-17 the vehicle has stalled on three separate occasions.all three incidents have been while making low speed turns.the engine just quits without sputtering or any type of warning.all dash lights remain on as if the vehicle were running.power steering goes out and loss of power brakes makes it dangerous in completing turns and then have to coast to a safe place.place car in park and car starts right up like nothing happened.the car has 57,000 miles on it and has no previous issues.i have not taken to dealer (yet) as it is no longer under warranty.i have seen other online posts from jeep owners with similar complaints and am wondering if this is a safety recall issue.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
There have been four incidents while driving my vehicle at speed from 35 to upwards of 70 mph, my 2012 jeep grand cherokee without warningpowers off and engine shuts off. The issues were diagnosed by criswell jeep service center, whereby the first occurrence was due a faulty and loose ground/ the subsequent re-occurrences were due to failure of totally integrated power module (tipm) which was replaced at mileage of 10,811. Oddly, one year for second on june 10, 2014, same issue recurred. I contracted chrysler to report the defect and open a file on the matter. They instructed to take to another jeep service center for secondary assessment on electrical issues identified a year earlier. Darcars jeep service center could not find nothing wrong even after their technician drove my suv to his residence and added 62 miles onto my vehicle. In conclusion, i informed a"possible of "fix" but the solution is unproven and not supported by chrysler. Parts are on order to install a new receiver, antenna-r and antenna-p which should cure what is deem as unidentifiable issue.
My jeep grand cherokee occasionallywon't start. It has to stand for a few minutes and then starts. This happened once or twice a month. The dealer stated that there was a recall v62. (fuel pump relay). I have had the relay replaced 3 times, but not the original as seemingly it is not yet available. The car has never stalled or acted strangely once going. The agent has fitted another relay, but now says that they have to install a wcm, elv and keys. A diagnostic was done and showed up some errors after putting in the last relay. When will the correct relays be manufactured, as i do not want to go to great expense replacing other parts if it is still a relay issue?
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (electrical system), 14v154000 (service brakes, service brakes, hydraulic), 14v115000 (electrical system) and 14v391000 (electrical system); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
My vehicle was at the repair shop for about 1 week having the cylinder heads replaced for the 2nd time. When i received the vehicle back i had it for approximately 1 day and i was driving down the street and the battery light came on and the vehicle stalled and would not start, the vehicle needed to be towed from the restaurant to the dealer where the heads were replaced. I was told the fuse on the starter blew and it was repaired, i picked up the vehicle and on the way home the battery light came on again, i turned around and brought it back to the dealer and they had it for 2 days and said it was the alternator that needed to be replaced and it was not covered under the warranty because of the mileage. I had to pay $652.00 to replace the part. On 10/16/2014 on the news was a recall for the jeep grand cherokee that the alternator needed to be replaced due to the same thing that happened to my vehicle. I contacted the chrysler company and was told my vin was not part of the recall and i would not be refunded my money to replace the alternator. I don't agree that it was not included in the recall. I feel that i should be refunded my money as it is obviously the same issue that is now being recalled. I just don't understand how you choose which vehicles are affected by the recall.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. Dan o'brien chrysler dodge jeep ram (175 pelham st, methuen, ma 01844) was contacted and confirmed that the part was not available for the recall repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle was not operable once it was placed in the on position. In addition, there was an abnormal ticking sound emitted from the vehicle. The vehicle was towed to richardson chrysler jeep dodge ram (1321 n central expy, richardson, tx) where it was diagnosed that the alternator was defective. A diagnostic test was not performed due to the cost. The alternator was replaced. The contact received notice of nhtsa campaign number: 17v435000 (electrical system) after being charged for the alternator replacement. The manufacturer was not notified of the failure. The failure mileage was approximately 69,000.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at 45 mph, the vehicle stalled. The contact was able to restart the vehicle after several attempts. In addition, the front driver's side seat failed to heat up. The failure recurred on numerous occasions. The vehicle was taken to a dealer, who diagnosed that the heat sensor and the fuel pump relay needed to be replaced. The vehicle was not repaired. The vin was included in nhtsa campaign numbers: 15v115000 (electrical system) and 15v879000 (electrical system, interior lighting) however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 40,000. Parts distribution disconnect. Vin tool confirms parts unavailable.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Takada recall had recalls done car still hard to start and now dies when driving getting angry with the whole car very dangerous with kids in car
I purhcased my used 2012 jeep grand cherokee roughly one year ago from miller jeep in springfield, pa. In july of this year, i was driving on my way home, and started to smell smoke. I got on the highway and immediately smoke started coming from the headliner. I pulled over and within about 3 minutes, my car was completely on fire. There was a safety recall done on the car to prevent this from happening. Please see the link below, which summarized what happened to me: http://www.autoblog.com/2015/05/07/jeep-grand-cherokee-dodge-durango-nhtsa-investigation-recall/
No incident occurred - just noticed the symptom in late november 2014.this is related to safety recall p60/nhtsa 14v-634 (sudden alternator failure).as of 02.04.15, this recall does not apply to my 2012 jeep grand cherokee (jgc) because it has a 5.7l engine (recall only applies to jgcs with 3.6l engines).however, my vehicle also experiences what i think may be symptoms of a faulty alternator: cold start whining/whirring, excessive whining/whirring during acceleration in lower gears, whining/whirring during sharp turns.is there still an open investigation on vehicles with the larger engines?is there a similar pattern of complaints or service repairs for this particular model?i'm suspicious that my vehicle model should be included in the recall.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Sudden loss of all power while driving on highway. Smoke, power brake and steering failure, battery drained.very dangerous!!
I was driving down a busy road in our town today. The battery light came on. Approximately 10 minutes later while still driving, the lights on dash started flashing on and off, seatbelt alarm started going off, windshield wipers started working without turning on. The radio turned off. I lost power steering. The vehicle shut off while still driving down the road. I had no power breaks--seemed to almost stop working. I was fortunate to get on side of road in grass to keep from getting hit by another car. If there had not been a grassy area there would have been an accident. The vehicle then was completely shut down--door locks would not work- tried to put key fob in ignition and could not get it back out--was unable to get back gate opened. I had to have car towed to dealership where i was told it was the alternator which in turned destroyed the gel type battery. I was also informed this was not covered under the alternator recall due to not matching my vin number. I was first quoted $2,000 to cover the damage. I am very upset due to the fact that there could have been a serious car accident today. I am thankful my child was not in the car with me. I think it is terrible that the recall does not include the alternator in this 2012 grand jeep cherokee when the description of what "could" happen did happen to me today. I feel that chrysler/jeep should cover this damage in the recall of the alternator.
Car has a hard time starting after sitting, then won't start at all, have to wait 30-40 minutes etc... (tipm)
Engine stalls without warning causing full loss of power, including power steering and ability to brake properly... Ends in engine failure as well.this has resulted in multiple close encounters and lately it caused me to hit the curb and damaged front right wheel.. Will it be another car and a crash next time!???
Total power loss in cabin and engine, unable to open passenger doors from inside.the vehicle would not start and there was a burning circuit smell emitting from under the tipm. Aaa tried giving a jump but the vehicle would not turn over even though temporary electrical power had been established while connected to aaa power source. Electricalpower was lost upon disconnect from aaa source. Dealership determined that the problem was alternator failure which resulted in subsequent damage to the vehicles battery and connecting cables. Dealership also determined that the burning smellemitted from the battery.
I was driving on the highway when the red battery light lit up on my dashboard.within seconds of the battery light coming on the car's electrical system completely shut down causing the engine to stall.the diagnosis from the dealer mechanic was a shorted alternator which caused the powertrain control module (pcm) to short.
Alternator burns out and fails suddenly while driving. There are known problems with similar parts on jeep vehicles. The manufacturer is aware. I submitted a claim to fiat jeep and they refused to reimburse me, for now.
8/18/17 i was provided with recall notices during my annual inspection. I purchased this vehicle used and this was the 1st inspection i had to do & 1st i was notified of recalls.9/5/17 started jeep and began to leave driveway, it made funny noise, i shut it off and turned it back on and battery light came on. I parked it back in it's spot and shut it off. Smoke came from hood. I opened hood and watched alternator emit smoke for approximately 10 min before shutting hood.9/5 called midstate chryslter in berlin, vt. They confirmed alternator is recall item t36 but chrysler hasn't authorized fix.called 1-800-853-1403 fca recall assistance center and spoke w/ shea who confirmed this and said i had to open a "case" and could expect a call within 24-hours. Requested rental call but was told had to wait for call back. Was told not to touch jeep until inspection done.9/7 called fca recall, spoke w/ renee who confirmed case #32345945 but said to give it more time for a call back from a specialist. Again requested rental but was told to wait for call.9/8 called fca recall, spoke w/ jordan who said case wasn't opened properly, he fixed and give it 2-3 days for call back. Again, waiting for answer on rental car.9/11 called fca recall, pam, still need to wait, again requested rental car.9/12 james from "3rd party" called indicating i'll be getting a call from an inspector to come inspect the jeep. Request rental but he is 3rd party and couldn't help.9/12 called fca recall, james, patricia & katrina, to request rental, said to expect a call in 2-3 days!9/12 received call from mike, 3rd party, who will have my car towed to dealership for inspection by him on 9/18 and then back home, it can not stay at dealership, must be towed back and he submits report to jeep.still without transportation & do not want my car towed several times unnecessarily,just want it fixed!
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at 40 mph, the battery warning light illuminated and the vehicle stalled. The contact mentioned that all electrical functions failed. In addition, a burning odor was present. The vehicle was not able to restart. The vehicle was towed to a dealer where it was diagnosed that the alternator and battery had failed and the engine control unit was damaged because of the failure. The vehicle was not repaired. The vin was not included in the nhtsa campaign number: 14v634000( electrical system). The manufacturer was made aware of the failure. The failure mileage was 100,400.
The compass stopped working in all cases whether moving or not.
My engine light has decided to light up in my jeep randomly one day after starting it. After scanning it, it shows code p0522. The research i have done has shown it usually shows the oil light when it is that code. So as a result, i have had my oil changed again and i have ordered a oil pressure sensor/sender hoping that will fix all my problems which will be installed next sunday (7/7/2019). I also had to change the water pump because it had a crack in it, the thermostat just for precautionary measures, and the belt because it had a tear in it about half the size of the width. All of this to try to figure out the problem with the engine light and the scanner showing the code p0522. So we will see if that actually fixes the problem.
The contact owns a 2012 jeep grand cherokee. While driving 80 mph, the vehicle stalled without warning. The contact was able to restart the vehicle. Nissani brothers chrysler, dodge, jeep, ram (5750 mesmer ave ste b, culver city, ca 90230) diagnosed that the totally integrated power module (tipm) needed to be replaced. In addition, the dealer stated that a representative from chrysler needed to contact them in order to perform the repair. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the tipm should have been covered under an unknown recall. A vin tool search found no recalls for the vehicle. The failure mileage was 50,000.
I haven't had any trouble with my car. I was going to my dads when a battery light popped up. I was less than mile from his house. When i got to his house i cut the car off so my dad could check under the hood but he didn't see anything wrong with it. When i cranked the car back up my radio was cutting on and off, i cut the air on low and it started blowed heat out the defrost, and the windshield wipers start going off by theirselves. I cut the car off again so it would stop. When i tried to cut the car back on it wouldn't crank. My dad hooked it up to a battery charger because he thought the battery was dead. We got it cranked and left his house to take it straight to the jeep dealership. We got about a mile down the rode and the lights wereflickering, the steerwheel locked up and the car cut off. Under the hood started smoking. We were stranded on the side of the rode with my 4 year old son in the back seat. We had two people stop to try and jump the battery off but it was completely dead. We called a tow trunk and they towed it to there shop. They hooked up to there machines and said it was the alternator. Now i've paid $800 to get the alternator replaced. When the alternator went out it fried my power module control.
The contact owns a 2012 jeep grand cherokee. While driving 35 mph, the windshield wipers activated, the interior lighting flashed, the back up sensor turned off, and the battery and traction control indicators illuminated. The contact called northtown chrysler jeep dodge (2020 niagara falls blvd, tonawanda, ny 14150) and left a voice message for a service appointment. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 101,000.
The contact owns a 2012 jeep grand cherokee. While driving approximately 70 mph, the vehicle jerked. The failure recurred multiple times without warning. The contact received a notice for nhtsa campaign number: 15v115000 (electrical system) and stated that the parts were unavailable. The dealer was uncertain when the parts would become available to service the vehicle under the recall. The manufacturer was not notified. The approximate failure mileage was 47,000.
The contact owns a 2012 jeep grand cherokee. The contact stated that nhtsa campaign number: 14v391000 (electrical system, visibility) and nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for repair. The dealer stated that the parts were not available. The manufacturer was made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure. The vin was not available.
Alternator needed replacement was not part of recall on other grand cherokee models. Did have warning so car was left in a safe place before it would stall.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. The contact called dave dennis chrysler jeep dodge ram (4232 colonel glenn hwy, dayton, oh 45431, (937) 429-5566) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 jeep grand cherokee. While parking the vehicle at home, smoke was seen coming from the front of the vehicle and a burning odor was detected. The contact stated that the check battery warning indicator illuminated. There was no fire. The vehicle was taken to milton ruben superstore (3512 washington rd, augusta, ga 30907, (888) 516-3797) where it was diagnosed that the alternator and battery failed. Thealternator, battery, and cpm were replaced. Two weeks prior to the failure, the battery was replaced. The manufacturerwas made aware of the failure and offered no further assistance. The contact received notification of nhtsa campaign number: 17v435000 (electrical system). The parts were not available for the recall repair. The manufacturer stated that owners would receive a second notice in 2018 when final remedy parts become available. The contact did not feel safe driving the vehicle. The failure mileage was approximately 87,000.
Car would not start on a regular basis. Smelled electrical burning. Brought to ramsey chrysler jeep and was told that tipom was no good which was the total integrated power module that operates all electrical functions of the vehicle. Item was not covered under warranty and cost me $1418.43.
The contact owns a 2012 jeep grand cherokee. The contact received a notification for nhtsa campaign id numbers: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system). The contact stated that the parts needed were unavailable to repair the vehicle. The dealer was unable to inform when the parts would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called shively motors dodge chrysler jeep ram of shippensburg (608 w king st, shippensburg, pa 17257, (717) 532-4136) and it was confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact stated that nhtsa campaign number: 15v115000 (electrical system) and nhtsa campaign number: 14v391000 (electrical system) exceeded a reasonable amount of time for repair. The dealer stated that the parts were unavailable for repair. The manufacturer was not made aware of the delay. The contact had not experienced a failure.
Around sep of this year chrysler notified me of two recalls on my jeep grand cherokee; p36 / nhtsa 14v-391 (sun visor wiring) and p14 / nhtsa 14v-154 (brake booster corrosion)..when i contacted the local dealer they told me to wait until oct as the manufacturer didn't have parts available.i contacted the dealer, planet jeep in flagstaff, az on 10 oct and was told chrysler was rationing parts and that they would place me on a list.i've been in that virtual queue waiting on parts since 10 ocvt 2014 and every time i call the dealer i'm still on the list.i contacted chrysler to complain about the poor service as i've been waiting for parts to fix safety problems for going on three months.i've been through several recalls over the past 40-years and have never experienced an excessive delay like this.it is actually easier to get my mercedes benz repaired and the nearest dealer is a 2hour drive from hear.chrysler has demonstrated a lack of concern and no sense of urgency to correct two safety issues with my vehicle.their advise to me was to continue contacting my dealer to ensure i'm still on the waiting list.
Altanater caught on fire while driving resulting in damages
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The local dealer walser chrysler located at 314 main street, hopkins, mn 55343, was contacted and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available.
I did not have an actual incident with the vehicle - my complaint is about the lack of action for certain recalls.i received a recall notice on august 22, 2014 stating that the brake booster on my vehicle may prematurely corrode and ingest water. If the water freezes, the driver may have to apply force which may slow the driver's brake reaction time and cause a crash without warning. Quite a frightening scenario.i called my jeep service center and they told me that the repair part for this recall is on backorder due to a parts shortage.i was asked to be put on a list and they would call me when the part arrives.i called the service center on december 18, 2014 (4 months later).i was told that i am number 124 on the waiting list and that they were only at number 40.i was told that chrysler only sends the service center one repair part at a time and when they complete one repair, then chrysler sends them another repair part for the next customer.i then asked the service manager if it is dangerous to drive the vehicle with this faulty part - he did not answer me - all he said was that "he knows what i know".also a frightening scenario. During the 4 months that i have been waiting for this repair, i received another recall notice for an alternator dioide that may experience rapid failure in which voltage may drop to critical levels and disable the antilock brakes, the electronic stability control, the electronic control module, and the central body controller.this may lead to vehicle shutdown and/or an electrical fire.this recall notice states plainly that "the parts required to provide a permanent remedy for this condition are currently not available".crazy!
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure.updated 09/21/15*lj
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 04/14/16*ljconsumer was told bt the dealer to wait for a formal letter.updated 05/30/18
Vehicle stalls without warning. Vehicle is in motion, slowing to turn.usually on a right turn near beginning of turn.power assist steering and braking disabled.has happened approximately 10-12 times since purchased in february 2019.reported to dealership on march 5, 2019, at which time we were told it was a previous recall and they would order parts to redo recall.informed today that a new recall was issued, but no solution is ready. Reporting for nhtsa records.*dt
The contact owns a 2012 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 14v634000 (electrical system). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. The local dealer i.g. Burton dodge located at 10420 old ocean city blvd, berlin, md 21811, was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.*dt
The owns a 2012 jeep grand cherokee. While the contact's wife was attempting to park at 5 mph, the battery warning indicator illuminated. The driver smelled a strong smoke odor and observed smoke coming from the front passenger side. The driver exited the vehicle. The fire department was not contacted and there were no flames present. A police report was not filed. The vehicle was towed to an independent mechanic who diagnosed that the alternator, computer, and fuses failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the issue and stated that the vin was not included in nhtsa campaign number: 14v634000 (electrical system). The approximate failure mileage was 49,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes , service brakes, hydraulic) and 14v391000 (electrical system) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the part needed was not available within a reasonable timeframe. The dealer scheduled an appointment for the contact under the assumption that the recall would be performed and then canceled the contact's appointment due to the lack of parts. The dealer did not provide a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure.
My jeep has shut off / stalled on me twice now since i have purchased it last month. This is an absolute random issue, and happens while driving. The engine will shut off with no warning, and you loose power steering and power brakes. Very scary, and a very serious and deadly condition. Jeep and chrysler are no help. Was at the dealership for three days, and they said they canā€™t find the issue, and gave it back to me. Pathetic!
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v634000 (electrical system), and 14v391000 (electrical system). The contact was informed that the parts would be unavailable for several months. The dealer did not give a specific date for when the parts would become available. The manufacturer was notified. The contact stated that the keyless entry was not working in order to enter the vehicle. The failure mileage was unknown.
Having issues starting the vehicle will attempt to start but will not turn over as if the fuel pump or relay is not kicking in. Vehicle was parked attempted to start has an extended crank.
The contact owns a 2012 jeep grand cherokee. The contact received a notice for nhtsa campaign number: 14v634000 (electrical system); however, the parts to do the repair were not available. The contact felt that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. While driving approximately 25 mph, the battery warning indicator illuminated. The vehicle was taken to the dealer. The technician diagnosed that the alternator needed replacement and the part required was unavailable. Immediately after leaving the dealer and while driving approximately 35 mph, the seat belt indicator illuminated, the air conditioning and radio went off. The contact lost the steering and acceleration. The vehicle had to be towed back to the dealer. The vehicle was repaired using parts known to be included under an recall. The manufacturer was notified of the failure. The approximate failure mileage was 41,000.
The contact owns a 2012 jeep grand cherokee. While driving 45 mph, the vehicle stalled without warning. The contact was able to restart the vehicle. Lou fusz chrysler jeep dodge ram fiat (3480 state hwy k, o'fallon, mo 63368, (636) 442-8100) was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the failure was intermittent. The manufacturer was not notified of the failure. The approximate failure mileage was 87,164.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 15v115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Took my 2012 jeep grand cherokee to arrigo chrysler dodge jeep for 2 recalls in september 2016 one wiring issue in the visor and one fuel pump relay. Dealer informed me recalls were remedied. December 16, 2016 i was experiencing problems starting vehicle and problems with vehicle sputtering while driving and while stopped. Took car back to arrigo to diagnose problem. Was told problem was fuel pump relay at cost of approximately $650. Expressed my concerns that although recalls were recorded as "performed" in their system, carwas not properly repaired.service advisor told me there was nothing else wrong with my vehicle and the recall actually took place june 2015.that is incorrect as i called fca and they in fact verified that in their system, recall was entered as "completed" in september 2016 at same dealer, arrigo.called arrigo and service advisor said he re-checked the vehicle and the fuel pump relay was actually in good shape, it was serviced in september 2016. He said the reason the check engine light was on was because the software needed updated and the check engine light would be okay and the vehicle was performing "as it is designed to work"having no other problems. I hesitantly paid $75 to have the "software updated" to avoid the $150 diagnostic fee if there is no service. One hour after i paid and left the dealer the check engine light came on and the vehicle began acting exactly like it had before "servicing" at the dealer. Also later in the evening i tried starting the car and noticed the car would continue to crank without turning the vehicle on. Again, the same problem i had before i took my car in. I believe no action was taken in repairing recall issues and they are trying to make customers pay ($650 in my case) to actually make the repairs.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the part was not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.consumer stated it has been happening more frequently and has not been repaired.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. While driving various speeds and making a sharp turn in either direction, the vehicle suddenly shut off and the driver had to push the start button to restart the engine. The contact indicated that the failure occurred on multiple occasions. The vehicle was taken to the dealer, but no failure could be found. The manufacturer was not notified. The failure mileage was 75,000.
On 11/11/13, i took my car in for the state inspection and reported the issue of the car not starting / stalling out to huffines jeep in plano, tx.huffines diagnosed the problem as a faulty tipm.the replacement tipm was installed on 11/25/13.on 11/29/13, i noticed that every time i use my right blinker, my fog lights flash.car still does not start/stay running after starting and it has taken up to 8 tries to get it going.even if it sounds like the car started, it will sometimes die after running a few seconds.i've also noticed that the doors do not always lock when i press the button on the door handle.this is also related to the tipm.additionally, on 11/29/13, the dash light came on notifying me that the key fob battery was low.i replaced the key fob battery that day but that had no impact on the greater problems of the car not starting and the fog lights flashing when the right signal is activated.will be taking my jeep back to huffines tomorrow morning.
The contact owns a 2012 jeep grand cherokee. While parked, the vehicle would not start until after multiple attempts. The contact mentioned that the engine warning light illuminated. The failure recurred intermittently. The vehicle was not diagnosed or repaired. The contact received a notification for nhtsa campaign number: 15v115000 (electrical system); however, the part needed to do the repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the parts to the repairs were unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
My jeep cuts off when i'm driving and stalls at times the check engine light has been on also since i purchased it. Was told the codes had to be reset. Took vehicle to dealer over 10 times after i purchased it dealer sent it out other places seen nothing turned off codes it seemed ok then every since then it does the same thing over and over now my warranty is out they see an issue i had extended but they only repaired recalls they say but my lights still fog from the recall and electrical still issue!
I have had repair after repair done and .spent over 900 just in repairs and i have the receipts . I would like to get a resolution. My top vehicle ceiling was burnt from the recall # 105129 electrical system wiring lamp. I need a resolution i cannot afford to pay for any more repairs.recall id # 102683 - service brakesfull detailsrecall date apr 01, 2014 component service brakes model affected grand cherokee potential units affected 644354 recall date:apr 01, 2014model affected:2012 jeep grand cherokeerecall id # 102682 - service brakes, hydraulic:power assist:vacuumfull detailsrecall date apr 01, 2014 component service brakes, hydraulic:power assist:vacuum model affected grand cherokee potential units affected 644354 recall date:apr 01, 2014model affected:2012 jeep grand cherokeerecall id # 102682 - service brakes, hydraulic:power assist:vacuumfull detailsrecall date apr 01, 2014 component service brakes, hydraulic:power assist:vacuum model affected grand cherokee potential units affected 644354 recall date:apr 01, 2014model affected:2012 jeep grand cherokee
The contact owns a 2012 jeep grand cherokee. While driving 40 mph, all the warning indicators illuminated and the vehicle stalled and lost power. The vehicle was towed to an independent mechanic who diagnosed that the alternator needed to be replaced. The vehicle was repaired, but the check engine indicator illuminated. The manufacturer was not made aware of the failure. The failure mileage was 54,000.
The contact owns a 2012 jeep grand cherokee. The contact received a notification for recall nhtsa campaign number: 14v634000 (electrical system). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The vin was not available.
Chrysler recall v62 safety recall for fuel pump relay is now over 6 months old. Still no parts made available to dealers to provide repair. Periodically cannot start vehicle due to lack of power to the fuel pump, so cannot drive vehicle safely with possibility engine could stop while driving. Cannot drive unsafe vehicle. When i contacted chrysler numerous times, no one can tell me when this will be remedied. Vehicle is parked since december. Have to borrow a car from son. Nhtsa should force chrysler to declare this as mandatory recall. It affects over 520,000 vehicles. All those people are risking their lives and those of their families by driving a vehicle whose engine could stall while driving. A class-action lawsuit of chrysler may be necessary if nhtsa cannot force chrysler to deliver the remedy. If people die due to the delays and negligence, nhtsa and chrysler are both responsible. Sick and tired of this incompetence and dangerous delay.it doesn't seem to matter how many people complain to nhtsa or chrysler. Lives are at risk and no one is doing anything about it.
Battery light came on while driving, started losing power, vehicle started whining. Turned vehicle off when i reached safe place.mechanic restarted vehicle and an awful grinding and screeching came from under hood and smoke came pouring out for about 15 minutes.alternator burnt up, blew out battery, and still waiting to figure out what the last issue is preventing it from being completely fixed. Jeep sent investigator out to view issues, and then sent me a letter saying sorry this happened but not our problem. Been without vehicle now for over 3 weeks.
The car would not start.was told that the total integrated power module needed to be replaced.
The contact owns a 2012 jeep grand cherokee. The contact received a notification for nhtsa campaign number: 15v115000 (electrical system); however, the parts needed to do the repairs were not available. The contact believed that the manufacturer exceeded a reasonable amount of time to performed the recall repairs. The manufacturer was not made aware of the delay. The contact had not experienced a failure.
Vehicle will not start despite having good battery, good starter, good plugs, and good fuel pump.this has happened before related to faulty oil pressure relay and faulty tipm.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Updated 6/11/15
The contact owns a 2012 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 15v115000 (electrical system); however, the recall part needed was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
We loaded up to go to the desert (clear summer day with temperatures near 80 degrees fahrenheit), stopped to get gas and ice (jeep was running the entire time)and once we got on the way there, the battery light came on, then an odd sound was heard then whitish electrical smelling smoke started pouring out of the engine compartment, this happened within 8 - 10 seconds total).i grabbed my extinguisher and popped the hood and saw that the smoke appeared to be coming from around the alternator and steam was everywhere. I also noticed that the motor was overheated (but no temperature light and no fans were turning).we turned around and made it the 3 blocks back to the house when the jeep died and without power steering and brakes we almost collided with a parked car.we parked it in the middle of the street to cool off and to obtain assistance to push it into my garage. It was found that my alternator had a diode that shorted to ground.please actually read the following:there are at least 38 other complaints concerning the same chain of events on nhtsa website.alt shorts, destroys the battery, and tipm/pcm.fca refuses to expand 1 of 3 open recalls to include my make/model and many others.nhtsa refuses to actually hold jeep/fca accountable. Check p60-14v634 (alternator had bad diodes and shorted to ground) expanded multiple times, t36-17v435 (alternator had bad diodes and shorted to ground)expanded multiple times, t75-17v741 (alternator had bad diodes and shorted to ground).the data in nhtsa data shows that from years 2007 to 2018, fca us, llc models badged 2012 had the highest percent of total recalls of any year owning 18% of the 24,053,941 total recalls fca family had. How does this not flag the nhtsa to fight for us?the nhtsa fined fca 120,000,000 for their addmitted unefectual recall process.i have so much more data.sad.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Car shut off while driving with no control of the vehicle.
This jeep was replaced because the prior jeep was lemon law.the engine light appeared after about 3 weeks of purchase, the car was brand new.like the last jeep, it would stall causing loss of power brakes and power steering.the electrical system would also freeze (navigation and radio) constantly and would not fix itself unless the battery was unplugged.shave jeep in thousand oaks, ca upgraded the engine and navigation software, but problems resumed short after.shaver jeep then informed me that they would only look at the vehicle if the engine light was on.the engine light would go on and off so it was hard to time it right to bring it into the shop.because of this "rule," shaver jeep will not acknowledge that the car has been brought in for repair 7 times.as of today, the car stalled on a busy freeway and put the passengers in danger.constant engine code: crankshaft position sensor.
The contact owns a 2012 jeep grand cherokee. While driving approximately 55 mph, the battery warning light illuminated, the dashboard lights flashed on and off, and there was a whistling sound coming from under the hood. The vehicle was taken to an independent mechanic for diagnostic testing. The vehicle was not repaired and the failure recurred. The contact received notification of nhtsa campaign number: 14v634000 (electrical system) however, the parts were unavailable to perform the repairs. The manufacturer was not notified of the failure. The approximate failure mileage was 45,000.
They have replaced the fuel pump solinoide 3 times , now they tell me that isn`t the problem, they called the factory they said the problem is the module-wireless node,and i was charged $262.00 for the node andlabor 455.00$.717.00 total.
I was driving down an off ramp towards a right turn at about 20-30 mph . I attempted to make the right turn and brake pedal was very hard , gas pedal wasn't responding and steering wheel locked up(no turning) . The jeep slowed and nearly hit parked cars since brakes and steering were not working . When jeep finally stopped , i shifted into park and pushed ignition off button . I waited a few moments then pushed start button and it started up with no check engine light or service message . I believe altinator or tipm failed while i was driving . I don't believe my vehicle qualified for t37 altinator recall or tipm recall that was issued . I don't wanna put my 2 year old son in this jeep anymore , he deserves better than that . 2012 grand cherokee 5.7 altitude with only 28000 miles . I don't feel safe driving this jeep anymore until issue is resolved .
Complete electrical power failure while driving on the highway 70 mph..nopcm as per the mechanic fried.battery and pcm needed to be replaced. The alternator, as per recall replaced.but stated pcm and battery wereunrelated. Cost to replace pcm 912 dollars , new battery 300 dollars. Not including costs for towing. Very dangerous situation not having power in the middle of a busy interstate 476.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 15v115000 (electrical system); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact had just parked the vehicle at home when she observed an abnormal burning odor without warning. The contact observed smoke coming from the engine. The contact opened the hood and observed that the alternator was smoking and black. The dealer (dutch miller dodge, 339 maccorkle ave, sw, south charleston, wv, 25303) was contacted at 304-343-7700 and stated that there was no recall information. The dealer also stated that the contact could schedule an appointment and referred her to the manufacturer. The manufacturer was made aware of the failure and stated that due to her 180 amp alternator, the vehicle was not included in the recall. The contact stated that the recall states that 180 amps were included. The manufacturer stated that they would escalate the case and have a case manager call her back. The manufacturer did not provide a case number. The vehicle was not included in nhtsa campaign number: 17v435000 (electrical system). The failure mileage was 106,400.
My car turns off while driving differnt times of the day could be in the morning or could be during the day. It just shuts off with no sign the lights are on in the front the radio is still on its happened several times. Some times does not want to start randomly... This is my 3rd time taking it into the dealer with this same issue and they keep saying nothing is wrong with it. This last time i was on the freeway and it just shut off. I just want them to repair it. The fist time i took it in i want to say i wasunder the warranty miles around 34 or 36000 i am going to confirm with the dealer.
The contact owns a 2012 grand jeep cherokee. The contact received a recall notification for nhtsa campaign number: 14v391000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The vin was unknown. The contact had not experienced a failure.
Sudden unexpected stop avoiding hitting another car, front left and right seat safety belts failed to lock. After several test back seat safety belts also failed.windows and door safety electrical safety lock did not operated ( 2 timesreplaced).
My 2012 jeep grand cherokee stalls without warning for months now.now it is starting to hard start or not start at all and continues to stall when i am driving.i have been to the dealership 10+ times and they have found "nothing wrong" but have attempted to fix other problems that i have had to pay for that have still not fixed the problem.ithas not been able to be recreated even though they have kept it for a week multiple times and put hundreds of additional miles on it.this is a serious accident and health issue when i am driving on the street or highway from 25/35+ mph and all of a sudden it just stalls and there is not power stearingor control at all.it also "jerks" sometimes when i push on the gas when accelerating.there has been a recall regarding some2012 jeep grand cherokees but they say not mine. If i have continuously have this issue, why is mine not recalled as well???i do understand that vehicle recalls are vin specific although the manufacturer could have placed a defect part into mine also. I have asked for a monitor to be placed on my vehicle to "get the codes if possible when it stalls" but have been told "no" 2+ times from the dealer.i do not have another vehicle to use when ever i need and have had to wait up to 2 weeks to get it to the dealer due to dealer rental availability.
The contact owns a 2012 jeep grand cherokee. While driving 35 mph, the battery warning indicator illuminated and the vehicle stalled. The contact was not able to restart the vehicle. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the alternator needed to be replaced. The vehicle was not included in nhtsa campaign number: 14v634000 (electrical system). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.
The contact owns a 2012 jeep grand cherokee. The contact stated that on various occasions, after coming to a complete stop, the vehicle stalled without warning. The vehicle was taken to an independent mechanic. The mechanic informed the contact that the vehicle was subjected to nhtsa campaign number: 19v813000 (electrical system). A dealer was not contacted. The manufacturer was notified of the failure and confirmed that the vehicle was subjected to nhtsa campaign number: 19v813000 (electrical system) however, the part for the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 142,000. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle experienced a complete loss of electrical power intermittently. All the warning indicators illuminated. The vehicle was towed to semi valley chrysler dodge jeep, but the dealer could not replicate the failure. The manufacturer was notified of the failure and offered no assistance. The failure mileage was 110,080.
Another 2012 jeep gc owner with the 180amp alternator failing here.it failed just like many other 160amp and many many 180amp jeep gc's.if the 160amp was recalled for safety issues then why is the 180amp not being recalled.is there a death indicator that warrants a recall?chrysler/jeep need to do the right thing and recall the 180amp electrical issues as well.my jeep failed on i95 outside of dc and i had to pushit off the highway during rush hour traffic.this is a safety hazard and needs to be dealt with please!
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to the recall repair was not yet available. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The consumer received information from fiat chrysler automobiles (fca) on june 2021 regarding the replacement part being available, but no call from the dealer to schedule the appointment to replace the part.consumer stated issue has been resolved.
Established complaint # 11011843. The reimbursement department refuses to cooperate with my valid complaint. Alternator diode thermal fatigue. Safety recall t36
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 15v115000 (electrical system); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. While driving approximately 40 mph, the battery warning indicator illuminated. The vehicle was towed to a dealer where it was diagnosed that the alternator and serpentine belt needed to be replaced. The vehicle was repaired the vin was not included in nhtsa campaign number: 14v634000 (electrical system). The manufacturer was not made aware of the failure. The failure mileage was 66,450.updated 05/19/17*lj*as
This is the second time our headlights have burned out. Also the tail light. The car isn't that old and is not driven but a few miles a year now we have retired. The ignition at different time will not start it will just keeps turning like it is not getting gas. I brought this to the attention at the dealers when the car was only 35,000 miles but they saidwe didn't have our foot on the brake totally, well it still does it at 48,000 miles and we do have our foot on the brake;it doesn't do it everytime, but it does it aleast once or twice a week. We are just sitting in the car ready to go somewhere' we realize the warranity is out but when we told them it wasn't. The first headlight went out the first 15,000 miles. We have owned cars for 10 years and lights have never gone out. Can you help us with these problems?
The contact owns a 2012 jeep grand cherokee. While driving at a low speed, the vehicle stalled. The contact was able to restart the vehicle. The failure recurred on numerous occasions. The vehicle was taken to a dealer multiple times who was unable to diagnose or repair the vehicle. The vin was included in nhtsa campaign number: 15v115000 (electrical system). The manufacturer was notified of the failure. The failure mileage was 17,000.
While driving to work one day, i noticed a humming noise coming from the front of the vehicle, shortly before arriving at work the battery light came on so i dropped off the car at a local mechanic to have it looked at. They called me back to say the alternator had went out and would need replaced. After replacing the alternator, my jeep wasn't starting, so they had to replace the battery and explained the alternator had fried and took the battery out with it. Once the battery was replaced, the jeep still wouldn't start and couldn't locate the keys (although it was physically in the ignition), they said my jeep would need to be towed to a jeep dealership to get the powertrain control module replaced because they couldn't program the replacement module. After getting it towed and having the powertrain control module replaced it is running fine again. In summary, the alternator went out and shorted both the battery and the powertrain control module in the process. In total nearly $1600 worth of parts and labor. A recall exists for several other jeep models due to this same issue, however my vehicle's vin isn't listed in the recall.
Red indicator light looking like a battery came on about 3 miles from destination. Within another mile, other warning lights began to come on.wipers came on (yes, they came on, not off).then navigation screen went blank.next car lost all power while driving.suddenly lost steering, brakes, etc.even emergency flashers would not activate.smelled like something was burning.nearby repair shop stated the alternator had burned-up and killed the battery.repair shop replaced alternator and battery, but warning light came on again with smell of something once again burning within 2 miles of repair shop.returned vehicle to repair shop, but they are not capable of fixing some type of computer module.this vehicle had a safety recall (number t36).i received at least 2 notices from jeep (fca), but in each case was told parts were not available to resolve this safety recall (alternator diode thermal fatigue) [t36/nhtsa 17v-435]. I also brought the vehicle to jeff wyler jeep chrysler (southgate, ky) where i purchased the vehicle and they said parts were not available to resolve the problem.i was told they would notify me when parts become available, but never received any notification.now, the car suddenly lost all power while driving as described above.had this happened at night, on the highway, someone could easily have been killed.in summary, when vehicle came to a complete stop, without power, it was on a city street, and i was making a turn onto a smaller street with the hope of getting out of traffic.
Takata recallmy visor caught fire while i was driving, vehicle shakes when stopped, check engine light remains on after numerous maintence check ups
The contact owns a 2012 jeep grand cherokee. While driving at 65 mph, the engine stalled without warning. The vehicle did not restart. The vehicle was towed to a dealer where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired.the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the failure. The failure mileage was approximately 36,000. The vin was not available.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system); however, the part needed to do the repair was not available. The dealer was contacted and an appointment was scheduled, but the manufacturer never sent the part. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 17v435000 (electrical system); however, the parts to do the repair were unavailable. While driving, the contact heard an abnormal noise under the hood. After the gear shifter was placed in park, the contact smelled a burning odor throughout the vehicle. The next day, while attempting to start the vehicle, it failed to start and the battery indicator illuminated. The vehicle was towed to bertera chrysler jeep dodge ram (539 riverdale st, west springfield, ma 01089 (413) 734-4980) where it was diagnosed that the alternator needed to be replaced. The vehicle was not repaired. The dealer confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and was not able to confirm when the parts were to become available. The manufacturer stated that the contact could pay for the repairs and then be reimbursed. The approximate failure mileage was 88,000. Parts distribution disconnect.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed that the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed however, the vehicle failed to respond. The vehicle was jump-started. The dealer was contacted and informed the contact that the part was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 101,691. Parts distribution disconnect.
2012 jeep grand cherokee consumer isn't pleased with dealer doing recall repairs once a week the consumer was informed his vehicle would on february 16, 2015, because there is a waiting list. Recall numbers 14v154000 and 14v391000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Tate dodge chrysler jeep ram (located at 7429 ritchie hwy, glen burnie, md 21061, (410) 766-2560) was contacted and made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
My 2012 jeep grand cherokee encountered the same problem as stated in the chrysler recall p54, which is the recall for 2011 jeep grand cherokee. The engine would stall while driving, and it also encountered not start problem as well as the not start on the first attempt problem. Even the car could start, the engine would stall again shortly. The problem is resulted from the faulty tipm, which is the same on both 2011 and 2012 model. However, only the 2011 grand cherokee is being recalled. So i urge chrysler to initiate a recall on the 2012 model as well.
While driving maybe 30mph, i attempted to make a left turn when my jeep immediately went dead (no lights sound or anything else) and the steering wheel locked up. I was able to move the steering wheel just enough to coast to the side of the roadbut couldn't straighten itdue to the steering wheel not turning and car completely dying. I attended to jump it , but it wouldn't start even after being connected for 20+ minutes. When taken off the jumper cables, it would immediately die again. During this time, the windshield wipers would start without moving without me touching them. I had to have it towed to my house and the tow truck was also unable to start it or put it in neutral to get it on the truck . After a couple hours, i was able tojump start it with my portable jumper but it died completely after it was sitting for a couple minutes. Now being told it's electrical problems that caused this . I noticed another recall with similar problems but apparently mine has yet to be included in this recall of the alternator/electrical
My car is keep acting in very weird way,, but last time make me very very fear to drive it. And i face this situation many time this year, the problem is appears few times and i send it for fixing but still no one found the exact reason of the problem, still i am facing this problem every around 3 weeks.i am so terrified to drive my jeep. I love it so much & have it for 4 years but this year i start to have a very serious issues with my car.the problem is:1) when i am driving in the high way suddenly my car switched off and on again without any reason.( this happens many times)2) my seat is going forward and back word suddenly ( happens twice)3) the 2 sided mirrors on the right and left closing ad opening suddenly when i am driving. ( happens 3 times)4) the light at night closing or become very low for few minutes while driving.(happens twice).those problems comes and disappears suddenly and when i send my car for fixing they mention another issues which i always pay for it.. But i have only those problems that appears repeatedly and suddenly.please note this happens only while driving.please please advice me.
Vehicle started stalling 12/5/14. Stalled again 12/7/14. Took it to dealer 12/8/14 and was told 'couldn't duplicate the problem'.since then it has stalled 3 times with last 2 times between 12/27/17 and 12/31/14. Took it to dealer today 1/2/15 and was told same thing. 'couldn't duplicate the problem.thankfully it has been at a low speed and during braking.i understand that it is out of warranty but this is a safety issue. Thank you.
We have had this jeep grand cheroke service three times and before having it service, the car has cut off while driving on the highway without warning.
Jeep attempts to start when start is pushed.engine turns but will not start.occasionally it starts and then quickly shuts down.other times it starts and runs perfectly.
Electrical short in passenger side sun visor caught the interior of the vehicle on fire while parked in our garage. We had noticed a burning smell a week earlier and my wife had seen smoke in the passenger cabin. We immediately took it to the dealer and they kept it four days before returning it to us, blaming a rodent nest in the ventilation fan. Three days later it caught fire.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the part needed was not available. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure.
The contact owns a 2012 jeep grand cherokee. The contact received nhtsa campaign number 19v813000 (electrical system). The contact stated that the engine turned over but failed to start. The throttle control warning indicator light was illuminated. The vehicle was not repaired. Neither the local dealer nor manufacturer were contacted. The failure mileage was 90,000.
Unknown:fact:my 2012 jeep grand cherokee overland fuel pump relay can fail while driving and cause a vehicle crash without warning.this information was provided in december, 2019, in a letter/notice from fca.the recall number is v62/nhtsa 19v-813. Replacements for this fuel pump relay are being supplied to dealerships at the rate of 1 per week.this is unnacceptable and is forcing owners of these vehicles to put their families at risk.i cancelled my, and my family's vacation because my dealership is unable to provide a fix for this fuel pump relay, actually the second fix.the first was r09/nhtsa 14v- 115.
The contact owns a 2012 jeep grand cherokee. The contact stated that from to time to time the vehicle failed to start from a cold start. The contact had to wait and attempt to restart the vehicle. An independnent mechanic checked the vehicle and found nothing wrong. The mechanic suggested that the contact use fuel injector fluid to aid in starting the vehicle which worked for a short time. The contact called sterling heights chrysler dodge jeep ram (40111 van dyke ave, sterling heights, mi 48313 (586) 413-9610) and was promised a callback that never happened. The recurred and the vehicle was restarted after nine attempts. The vehicle was towed to an unknown dealer and the contact was informed that there was an interim fix however, it was not guaranteed to fix the issue. The contact retrieved nhtsa campaign number: 19v813000 (electrical system) while researching the issue. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 110,000.
2012 jeep grand cherokee.consumer writes in regards to replacement parts not available to complete fuel pump relay recall notice.the consumer also received recall # 15v115000.updated 09/18/15*ljthe consumer stated the vehicle was taken in to have 3 safety recall repairs completed.updated 3/23/2016updated 11/22/2017
Vehicle would not start. Vehicle was towed to dealership and fuel pump relay was identified as the cause of the problem, recall exists and the fuel pump relay was replaced. However, fuel pump relay caused the battery to drain also necessitating replacement. Fca/mopar only authorized reimbursement of the fuel pump relay and not for the battery even though it was directly related and the dealership technician stated the same. Spoke with multiple reps from fca who could not provide any assistance. An oil change and systems diagnostic test was performed on the vehicle just before the fuel pump failure and no issues with the battery were identified. I was told the battery could not be replaced because i tried to start the vehicle...which seems incredulous to me as that is what most people do when they leave for work. How was i supposed to know the fuel pump relay needed to be replaced unless i tried to start the vehicle and it wouldn't turn over?
On june 2 after cleaning the car at the car wash (manually) on the way back to our home all the lights of the dashboard lit up for all services to be done and the wipers activated by themselves. The safety belts are no longer working and the lights of the car are not functional. You do not have blinkers, seat belts or brake lights. The rpm needle goes up and down randomly and the engine continues to rev up and down. The brakes feel as if they are not working to full strength, car was turned off and restarted to see if problem with dashboard still exist. Car started with the same problems, but was unable to shift into gear. Car was towed to dealership for service. The car was serviced at brigham-gill dealership (original sales dealer) on 03-june-2013 giving it back to me with the reset of all modules and deemed ok at that point. On 08-june-2013 the same exact problem happened while driving to virginia beach. Car started same problems experienced on 03-june-2013. Car is at new jersey dealership for repairs. Car dealer in nj noted that there was a new computer module replacement to said vehicle in january timeframe. Each time the car has this problem, you are not able to either start the vehicle or move car out of park position.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
There was a recall on the alternator, i got it repaired after a break down and they are refusing to reimburse me for expenses
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at 40 mph, the battery warning light illuminated. The contact mentioned that nhtsa campaign number: 14v634000 (electrical system) was directly related to the failure. However, the vehicle was not included in the recall since it was equipped with an 180 amp instead of an 160 amp alternator. The vehicle was taken to an independent mechanic. The technician diagnosed that the alternator needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 35,000. Updated 05/18/16*ljupdated 05/19/6.
Yo venia de una cita entonces pase a una tienda y apague la camioneta despus que regresea la camioneta al intentar encenderla, la camioneta no encedia hasta que segu intentando como a el tercer intento encendi y sigui funcionando con normalidad el problema aqu es que no me marca ningn cdigo de error y despus de esa fecha me contina fallando de la misma forma solo que cada vez es ms frecuente
The contact owns 2012 grand jeep cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer rossi chrysler dodge jeep ram (411 nj-31 s, washington, nj 07882) was contacted and confirmed the part was not yet available for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact stated that the notice for nhtsa campaign number: 14v634000 (electrical systems) was received in december of 2014 and the notice for nhtsa campaign number: 15v115000 (electrical system) was received in april of 2015. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that autonation chrysler dodge jeep ram pembroke pines located at 13601 pines blvd, pembroke pines, fl 33027), exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.*dt
2012 jeep grand cherokee.consumer writes in regards to alternator problems.the consumer was informed the parts were not available. The consumer referenced recall # 14v634000.
This vehicle is subject to a recall.it has been open for months.i have called the dealership to try and get the car fixed as it is a safety issue.they say that a replacement alternator is not available.i bought this car for my kids to drive and the fact that it could die during operation and has been recalled but can't be fixed is disconcerting.what are you doing to make jeep honor the recall and make the repairs?
My alternator burnt up and ruined my computer in my jeep as well.i was driving my car and many of the lights on the dash board went out.my power steering also went out.the alternator was so hot, it crumbled and melted the casing.chrysler will not admit to the alternator being faulty or needing to be replaced in the recall for the vehicle, stating it was not one of the alternators affected.
I was driving my 2012 jeep grand cherokee overland to work, when i smelled smoke. I immediately did not know where it was coming from. All of the sudden the shield covering my sunroof opened by itself. There was then visible smoke on the outside and the inside of my car coming from above my head and the headliner visor area. The smoke soon turned to flames just inches above my head on the drivers side. I had to pull over immediate and get a fire extinguisher, and put the flames out as they started to spread to the interior visor/ ceiling area. The fire department also had to come and they mentioned that it looked like it was an electrical issue as there were wires hanging down. The jeep had been towed back to the dealership and i am in the process of trying to figure out where to go from here.
The alternator on my 2012 jeep grand cherokee suddenly failed without any warning causing the vehicle to stall while driving, burning odor entered the interior of vehicle, alternator was smoking. On 8/13/16 i was driving the vehicle there was a sudden burning odor that entered the vehicle along with slightly increased belt driven whine noise.within a couple of minutes the battery warning light came on immediately followed by the vehicle engine stalling. I was able to pull over, opened the hood, burning odor and smoke arising from alternator. I was able to get car to start up again after 15 minutes and drive less than a mile to my house.continued burning odor and alternator whine noise.contacted chrysler/jeep customer service spoke to representative and reported problem.i was informed that my vehicle had the 180 amp alternator.the 160 amp alternator for the model and year of my vehicle was recalled under p60 recall.i was informed by rep that because my alternator was 180 it was not part of recall.did some research and found out that the failure of my 180amp alternator was exactly the same reason why the 160amp was recalled earlier for model and year of my vehicle.got the vehicle towed to jeep dealership who confirmed alternator failed.spoke again to jeep customer service who states the alternator for my vehicle was not part of recall case#29914869.no further assistance was provided by the manufacturer.the sudden failure of the alternator on this model and year have been identified and recalled for the 160 amp version, similar failure is occurring on the 180 amp versions and need to be recalled to remedy the dangerous situation of sudden stalling while driving and fire risk that exists from excessive heat of the alternator due to sudden failure.my vehicle is meticulously maintained and just passed multi point dealer inspection 2 weeks prior.
I have a 2012 jeep grand cherokee that was bought brand new in december 2011.in 2013 i experienced my first incident where my jeep started, ran for 1-2 seconds, then died.i tried multiple times to restart it and could not get it to restart.i finally decided to completely turn off the vehicle and start the ignition process over.thankfully that seemed to work.between the first incident and the next service visit (january 2014), this happened approximately 6-10 times.i made the dealer aware of the issue and they noted it on the service sheet; however they told me they saw no error codes and could not recreate the problem.the in february i had an incident where it started then stalled, then the security alarm sounded.i had to remove the push start and use the key in the ignition in order to disengage the security system.then approximately one week later i started the jeep to go to work and it died after running for 1-2 seconds.i restarted the ignition process, this time when i let go of the push button start the starter continued to crank for approximately 10 seconds, until i exited the vehicle and locked the car.now in the last two days the vehicle has started, ran for 1-2 seconds, then died on three separate occasions.i have made an appointment with the dealer and shared the above information with them.i have advised them that i think i have a bad tipm.i am hoping to get this addressed immediately since i have 33,500 miles on the vehicle and do not want this to be replaced after the warranty expires.i am seeing the average cost to replace the tipm at a dealer is $1200-$1400.there are enough similar stories about these sort of issues that jeep/chrysler should issue a recall and stand behind their product.
The contact owns a 2012 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 14v391000 (electrical system); however, the part to perform the recall repair was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact stated that the alternator failed while driving 45 mph. In addition, the windshield wipers engaged independently, the lights on the instrument panel flashed and immediately became dim, and the engine stalled. The contact also noticed a burning rubber odor inside the vehicle. The vehicle was towed to hill view motorist chrysler dealer in luxor, pennsylvania (724-834-8440) where it was diagnosed that the alternator failed and caused the battery and power train control module to burn. The vehicle was repairedand the alternator, battery, and power train control module were replaced. The manufacturer stated that the alternator in the vehicle was one hundred eighty amps and was not included in nhtsa campaign number: 14v634000 (electrical system). The failure mileage was 62,407. Updated 08/04/17*lj
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. Autonation chrysler roseville located at 200 automall dr, roseville, ca 95661 was contacted it was confirmed that the part was not yet available. The contact was informed that the dealer only received one part per week to service vehicles included in the recall. The manufacturer was also contacted and confirmed the shortage of parts. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle experienced the failure listed in the recall. Parts distribution disconnect. The failure mileage was 85,000.*dt
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000(electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.updated 04/22/16*ljupdated 11/1/2017
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle failed to start while depressing the push to start button. The dealer was not contacted. The manufacturer was made aware of the failure. The approximate failure mileage was 110,000. The vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
While driving locally on a city street, heard a low whining sound, followed by the dashboard battery warning light being illuminated. Sound increased and decreased with vehicle speed. Drove immediately home, less than a mile, parked the vehicle, opened the hood and isolated the location of the whining sound to the alternator area. At this time i could also smell a burning odor (being an electrician).i put a meter to the battery terminals and recorded a voltage of 11.5,indicating that the alternator had failed. There were no visible signs of smoke that i could see as the time was about 9pm. But the smell of an electrical issue was clearly present.
The contact owns a 2012 jeep grand cherokee. While driving 45 mph, all the warning lights illuminated on the instrument panel, the windshield wipers malfunctioned, and the windows failed to open and close. After turning off the engine, the vehicle failed to restart. Also, the vehicle was previously repaired under nhtsa campaign number: 15v115000 (electrical system). The vehicle was taken to the dealer. The technician diagnosed that the wireless control module was defective and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was the taken to an independent mechanic who diagnosed that the tipm was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 96,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v115000 (equipment, tires); however, the part needed to do the repairs was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 6/30/15the consumer stated the engine stalled while driving, on may 13, 2015. Updated 07/02/15
I have had severe electrical problems with this car. The car randomly shuts down while i am driving which puts me and my family in very dangerous situations. It looks like there is a recall intended to address this issue but it sounds like they do not have a solution yet. The issue is getting worse and worse and i am not in a position to buy a new car right now. What do i do?
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. Towne chrysler dodge jeep ram (5130 camp rd, hamburg, ny 14075; (716) 646-5200) was contacted and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 5 mph, the vehicle stalled without warning. The vehicle restarted after a while. The contact stated that the failure to start was intermittent however, currently the vehicle was not able to be started. The approximate failure mileage was 46,500. Vin tool confirms parts not available.
As i was entering an expressway on ramp when jeep slowed down, wipers came on, turn signals started flashing erratically. It slowed to crawl as i had to inch my way to the side of the road and i could not fully get out of road. A utility truck stopped and placed cones around my car to keep it from being hit until tow truck arrived. I since learned that most of the 2012 alternators were recalled but not the 180 amp alternators but it appears it is the exact same problem and i have learned from my mechanic and other websites that manyother 2012 jeep grand cherokee's with 180 amp alternators are having same issue as the ones equipped with the 160 amp alternators. The alternator, battery and computer controlling alternator all had to be replaced at a cost of $2,000. The dealer wanted $3,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000(electrical system) however, the parts to do the repair were unavailable. Rockland chrysler dodge jeep ram located at (60 ny-304, nanuet, ny 10954) was contacted and confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair.the manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. While driving approximately 20 mph, the battery indicator suddenly illuminated and a whining noise was heard coming from the engine area. Also, a burning electrical odor and smoke were present under the hood. The vehicle was driven to an independent mechanic who diagnosed that the alternator failed and needed to be replaced. The vehicle was not repaired. The local dealer (brown jeep in patchogue, ny) and the manufacturer were notified in reference to the failure, but no assistance was offered. The contact was informed that the vehicle was not included in nhtsa campaign number 14v634000 (electrical system) although the failure was identical. The failure mileage was 103,000.
The contact owns a 2012 jeep grand cherokee. The contact stated that the battery warning indicator illuminated. Also, the vehicle failed to start several times without warning and the battery had to be recharged several times. While driven over un-leveled land, the vehicle stalled and various warning indicators illuminated. The vehicle was taken to the dealer (blackhawk motors, 1621 s marquette rd, prairie du chien, wi 53821, (608) 326-8400) where it was diagnosed that the alternator assembly failed and further repairs may be required. The vin was not included in nhtsa campaign numbers: 17v435000 (electrical system), 14v634000 (electrical system), and 15v115000 (electrical system). In addition, the vin was included in nhtsa campaign number: (visibility). The manufacturer was notified of the failures. The approximate failure mileage was 87,000. Parts distribution disconnect.
Takada recall took car had 4 recalls done now hard to start and while drive shout down
The contact owns a 2012 jeep grand cherokee. While driving at unknown speeds, the contact heard abnormal noises coming from the vehicle. The battery warning indicator illuminated and the vehicle lost power. The contact was unable to open the doors. The vehicle was towed to an independent mechanic who diagnosed that the alternator, belt, and battery needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure.the failure mileage was 81,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Crown chrysler dodge jeep ram fiat of chattanooga (2120 chapman rd, chattanooga, tn 37421) was contacted and confirmed that the part was not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall part. The contact contacted garber chrysler dodge jeep ram 5330 bay rd, saginaw, mi 48604 (989) 399-8550 and was informed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced failure. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. While the vehicle was parked, it took multiple attempts to start the engine. The vehicle was taken to an unknown dealer, but was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 110,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. Soon after receiving the letter, the contact stated that the vehicle would shutoff without warning soon after start-up. He also stated that an abnormal ticking noise could be heard upon start of engine. The noise would continue while driving at various speeds. The contact then took the vehicle to an independent mechanic who informed him that the failure could possibly be linked to the fuel pump relay. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Neither the manufacturer nor the dealer had been notified of the issue. The failure mileage was unknown. Vin tool confirms parts not available.
While driving on a highway, the battery light came on and within minutes, the entire electrical system began to shut down. First the navigation went, then all lights on the dashboard followed by power steering, anti-lock brakes. The car died. The alternator went bad and eventually caught on fire at my mechanic shop while transferring the vehicle inside after being towed. The alternator on my jeep was the 180amp and therefore was not covered under the recall p60. My local jeep dealership initially told me it was covered and then said it was not.
First issue to occur was alarm system and horn started going off and locking and unlocking the car when exiting the vehicle in a parking lot. The next issue to occur was one of the courtesy lights began to intermittently stay on continuously both when driving and when the vehicle was parked. 3rd issue to arise was all of the back up lights stopped working altogether. The last occurrence was the engine light came on and coded there was a leak in the fuel system while driving. Vehicle is currently at dealership awaiting authorization to replace the tipm and another sensor.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving approximately 45 mph, the battery warning indicator illuminated. Also, the contact stated that the windshield wipers would slow down when the accelerator pedal was disengaged or when the brake pedal was applied. The contact received notification of nhtsa campaign number: 14v634000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 22,000.
The contact owns a 2012 jeep grand cherokee. The contact stated while approaching a stop sign the brake pedal was depressed, and the vehicle ceased. There was no warning light illuminated. The contact stated the failure was experienced 9 times in the last 3 months. The vehicle was taken to burdick dodge chrysler jeep ram located at 5885 cir dr e #335, cicero, ny 13039, and the dealer was made aware of the failure. The vehicle was not diagnosed nor repaired.the contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part for the recall repair was not available parts distribution disconnect. The manufacturer not been informed of failure. The failure mileage was 111,000.
Car's tipm has been messing up. They say there hasn't been a recall on my model for that and another says it has been fixed. My car won't start at times, my horn honks at random times and just today my car stalled while on the interstate. I know the tipm had been a problem with these vehicles but i cant get any help with mine without paying out of pocket. I've about had it with my jeep.
The contact owns a 2012 jeep grand cherokee. While driving approximately 35 mph, white smoke emerged from the engine compartment. The vehicle was turned off, the hood was opened, and flames appeared. As soon as the battery was disconnected, the fire stopped. Neither the police nor the fire departments were notified. The vehicle was repaired on 1/16/18 by the dealer (a. J. Dohmann chrysler inc, 802 robinson drive, berwick, la 70342) for unknown recalls relating to the brake booster and alternator. The manufacturer was notified of the failure and case number: 34683314 was filed. The vehicle was not repaired. The approximate failure mileage was 67,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number:15v115000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.updated 8/10/15 updated 10/17/2017
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle intermittently failed to start-up after multiple attempts, without warning. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. Kahlo chrysler dodge jeep ram (9900 pleasant st, noblesville, in 46060) was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. Vin tool confirms parts not available.
Jeep stalls suddenly while driving with no indication other than the loss of power steering. This occurs repeatedly at different speeds ranging from 15 mph in the city to 60 mph on the highway. Stalling has occurred when slowing down and also while turning.
Intermittent electrical problem -- alarm sounds, horns honk, lights flash, radio comes on at all hours, day or night, when car is not running, parked in driveway, on its own, without fobs or people nearby. Car does not have an alarm system! panic button on fob not pushed.racket stops after ~15 minutes, on its own, until the next incident anywhere from a week to several weeks later.june 12, 2014, there were two incidentson the same day, once in the morning, while driving, once in the late afternoon when parked and not running.no error codes in vic. Car starts and runs normal with all the racket the going on, but there is no way to stop the flashing lights. Pulling the two fuses for the horns leaves only the flashing lights, but no horns if they are needed. Headlights switch ineffective. Lights continue to flash when headlights are turned on as if circuit is bypassed.
In september we were placed on a waiting list to have the repairs made with the recall p36/nhtsa 14v-391. As of today we are 42 on the waiting list at this one dealership in paducah ky. Chrysler is not sending the parts to the dealership to make the repairs. This is the same as the other recall we received p14/nhtsa 14v-154, we have been on that recall list since 05-01-2014. The dealership said they have only received 6 parts since may to make the repairs. We are 12 on this list and winter is approaching and the recall is associated with freezing brake boosters.
The contact owns a 2012 jeep grand cherokee. The contact received a notice for nhtsa campaign number: 14v634000 (electrical system) however, the part needed to do the repair was not available. The dealer was contacted and stated that the manufacturer had not sent the parts at the time of the repair. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. While driving approximately 40 mph and depressing the brake pedal, the brakes malfunctioned and the stopping distance increased. The dealer diagnosed that the brake booster was faulty. The brake booster was replaced and the failure was remedied. The contact indicated that the failure occurred after a remedy was previously performed involving the brake booster. While driving at various highway speeds, the vehicle would suddenly shut off. The vehicle was taken to the dealer who diagnosed that the tipm was faulty and would need to be replaced, but the parts were not available to repair the vehicle. The manufacturer was notified of the failures. The failure mileage was 47,000.
Jeep recall.i was notified of a recall of the alternator in august of 2017.since then the dealers have refused to replace it because replacement parts were not available.the recall stated that a total power failure could result in serious injury.i drive high speed freeways and interstate highways frequently and am very concerned for my family, grandchildren, and myself.please help.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Alternator failed with no warning lights. Heavy smoke poured from engine bay. Faulty alternator caused pcm failure. Vehicle was in motion with no issue. Stopped for gas. Upon restart, vehicle had hard start and then began smoking.
I currently have the 2012 jeep grand cherokee and over the years, my vehicle has had a total of (7) recalls. Recalls: brakes, electrical, etc. The most recent recall stated that the vehicle could stall with the risk of a crash! upon receiving my notification letter, i made an appointment with the anticipation that the repairs would only take 1 '2 business days. Unfortunately, the repair time was approximately 1 week through the weekend. I would like to express my un-satisfaction with the service at the chrysler group llc (chrysler) and at this time would like to escalate my concern as a complaint. I would like someone from the corporate office such a manager and/or director to contact me and explain why my issue can't be resolved. I would also like to register my complaint with bbb.i have attempted to contact chrysler group llc (chrysler) on many occasions to resolve my issue. I have purchased and leased several vehicles from chrysler over the years, and now i am very disappointed with the response i received to settle my claim for rental car reimbursement.
Alternator and pcm was supposedly replaced in july 2017.however, i now have the same problem and it is worse.the battery light will come on initially then all of a sudden the windshield wipers start, radio will shut off and then the air conditioning suddenly started to blow out how air and it was blown at the feet.i tried rolling down the window but was unable to do so.this happened a few more times when under regular stress of driving on the highway!
The contact owns a 2012 jeep grand cherokee. The contact stated that nhtsa campaign numbers: 14v154000 (service brakes , service brakes, hydraulic) and 14v391000 (electrical system) exceeded a reasonable amount of time for the recall repairs. The dealer informed that the manufacturer had not released the parts needed for the recall repairs. The manufacturer was not made aware of the issue. The vehicle was not repaired. The contact had not experienced a failure.
The alternator on our jeep had the same issue as the p60 recall for this model year and engine equipped with the 160 amp alternator. Our vehicle has the 180 amp alternator and is not covered. My question/complaint is that if the chrysler warranty rep told me that she is seeing this issue more and more than why isn't the 180 amp alternator covered under the warranty also.the car was running perfectly fine and instantly started squealing very loudly and we could smell the electrical issue we are unsure of a fire issue but it looked like the alternator could have started something else..luckily we were able to pull the vehicle over and when i lifted the hood the alternator was pouring out smoke and had soot around the cooling fins. We returned to the vehicle 3 hours later and we could still smell the burnt wire smell. Our dealer tried to jump start using a power pack and it instantly drained two power packs that can jump seams from a dead battery.our vehicle had to be towed to the dealer. Now we are waiting to find out what our charged will be.as i said earlier, the chrysler warranty rep said that this is being reported more and more and she advised me to file a complaint hoping that a recall will be started due to the number of complaints they are seeing.is there anything i can do in the meantime while i spend 500$ on a tow and a alternator?thank you [xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).?
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v115000 (equipment, tires) and 14v634000 (electrical system); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The vin was unavailable.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Vehicle would crank my not start.this was an intermittent problem.on june 8, 2019, the vehicle failed and required to be towed to a service station. The problem was diagnosed as a failure of the total integrated power module (tipm).
Jeep grand cherokee 2012 headliner fire. Recall p36. Headliner burst into flames while stationary in my driveway at home. Had been driving the car 15 minutes prior to the fire starting. Lots of smoke and noxious fumes coming from the headliner area above the windshield prior to the fire. Thinking that this was probably an electrical problem, i was trying to disconnect the battery cable to prevent further electrical current flowing through the wiring. Before i was able to disconnect the battery, flames erupted just above the driver's side front window. I was able to distinguish the flames with water from a garden hose and high pressure nozzle. The fire department was called and arrived within 10 minutes of the call. They cut out the headliner, cut the wiring and disconnected the battery cable. I reported this incident to chrysler on november 28. They sent an investigator to investigate the situation and submit a report. The report has been received by chrysler and it is my underdtanding it is now in their legal department, where it has been for almost a month. I have not heard anything from chrysler on this matter. I have contacted the jeep recall center at least 8 times over the last 30 days and am told by them that someone will be contacting me within 2 to 3 business days. It never happens. Also, i had had the p36 recall service performed at the chrysler dealer on july 30, four months prior to the fire. I have now seen that there is a new recall notification from chrysler, december 24, on this same p36 vanity lamp wiring issue. The new recall specifically addresses 2011 - 2012 jeep grand cherokee's that have had the original p36 recall service performed. It appears they are trying to re-fix a problem the dealers did not fix the first time. Who can i contact to get some help with this? so far chrysler is doing nothing to resolve this matter with me. Thank you.
The alternator suddenly failed on my 2012 jeep grand cherokee overland, just as described in recall notice p60 / nhtsa 14v-634.but fca claims that my vin is not included under the recall.i had been driving for two hours at speeds of 45-65 mph when the battery icon came on in the dash.the passenger looked up what this meant and it said to stop driving immediately, within a couple of minutes we pulled into a service station and there was already smoke coming out from underneat the hood.lifted the hood and it was originating from the alternator and it was sparking.couldn't tell if it was already burning or just smoking. Contacted jeep and they said to have it towed to the nearest dealer for evaluation.as of today their advice is to save paperwork "in case" the recall is expanded.
The contact owns a 2012 jeep grand cherokee. In cold weather, the engine failed to immediately start. Napleton's arlington heights jeep (1155 w. Dundee rd, arlington heights, il) was notified of the failure. The contact indicated that the vehicle was previously serviced per nhtsa campaign number: 15v115000(electrical system) in which the fuel pump relay was replaced. However, once the temperatures became colder, the failure recurred. The manufacturer was notified, but no assistance was offered. The vehicle was not diagnosed or repaired. The vin was unknown. The failure mileage was 54,000.
In the last 2 days, my 2012 grand cherokee has shut off while driving twice. On 10/29/2015 exiting the highway with my 2 year old daughter. The second time was the following day 10/30/2015 with my wife driving by herself.i have had the vehicle for about 30 days. I purchased it from the dealership. The vehicle shut off. There were no warning lights. The radio and lights all still worked. I had to coast to the side with no brakes, no power steering. Once stopped i could put it in park and start it again without issue.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer lambert auto sales (5 river rd, claremont, nh 03743, (603) 543-0188) was contacted and confirmed that the parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I been complaining of a smell and a burning smell. No one at the dealership could find the cause. Yesterday 04/15/2014 the cabin filled with smoke and as i opened the window to let the smoke out the fire started. I called 911 and the firemen extinguished the flames. This is a link i found related to this issue.https://www.google.com/#q=ceiling+catching+fire+on+2012+jeep+cherokee
The car does not accelerate at times when driving and car has a problem starting. They don't have the part yet.
The contact owns a 2012 jeep grand cherokee. The contact received a recall for the ignition switch two years ago, but the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The nhtsa campaign number was unknown. The contact had not experienced a failure.
I was passing a slow moving truck on a 2 lane highway when my jeep lost power for several seconds. I came very close to a head on collision. The jeep has had a no start problem since i purchased it 5 years ago. It has been in dealership service departments multiple times for the issue with no resolution when still under warranty. All online research points to a defective tipm and there are related recalls. The current open safety recall is number v62 with fca for the fuel pump relay which is part of the tipm. The loss of power is one issue that can be caused by the faulty tipm, as well as the no start problem my jeep has had the entire time i've owned it. I contacted fca recall assistance center and opened a case, informing them that i almost had a head on collision due to their defective product with an open recall. They told me there was nothing they could do but notify me when a fix was available. This recall was issue almost a year ago and involves life safety. I have no choice but to continue driving a vehicle that almost killed me 2 days ago because fca refuses to fix a defective part for several years.
Some times car will crank ,but no start ,has happened at least 5 times since i bought the car used 2 months ago ,repeated time eventually will startwe are worried that car will stall while driving .was in a dealer for this problem once already but they said they couldnt reproduce .i heard other jeep owners having same problem and itssomethingto do with tipm moduleextremly expensive repair ,
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v115000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
I started the jeep and was headed home on the city street i had only driven .5 miles and it began to make a loud whistling sound as i pulled into my street. Then the jeep began to shake and drive very rough. I parked, turned off the car and smelled smoke when i opened the hood the alternator was smoking, it smelled so bad and took over 20 minutes to get it to cool down and keep it from catching fire. I have lost all power in the jeep.
I was getting a burning plastic smell i brought the vehicle to manfredi service center in staten island ny they tried to tell me it was my air freshener after pushing for a fix they flushed a coil ...immediately called them after picking up the vehicle and was told to bring the car back monday ....saturday while driving intense smoke filled the cabin from the drivers side headliner i had the car towed back to servicewhere they disconnected the vanity and gave me the car back awaiting parts they also dragged the car onto the tow truck due to no start and replaced the battery and alternator when i received the car the drivers seat belt was inoperable and had to be fixed as well as the car dented .....i am awaotomg parts the smell persists and causes me to have headaches thank you for your time i would appreciate any info on this.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 17v435000 (electrical system). While driving, the engine stalled and lost power. The contact smelled a burning odor, but the location could not be determined. Also, the battery warning indicator illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the alternator failed and needed to be replaced. The vehicle was not repaired. The contact called whitten brothers of richmond at (804) 378-0707 (10701 midlothian turnpike #100, richmond, va 23235) where it was confirmed that the parts were not available for the recall remedy. The dealer stated that the contact could pay a fee for the repairs, but reimbursement was not guaranteed. The manufacturer was not notified of the failure. The approximate failure mileage was 82,000. Vin tool confirms parts not available/parts distribution disconnect.
Car stalled while driving down the road.lost all power. Took it in for repair, $4k of repairs including tipm, pcm, alternator and battery. Jeep unwilling to help in cost of repairs.
The contact owns a 2012 jeep grand cherokee. While making a left turn at 10 mph, the vehicle stalled without warning. The vehicle was taken to the dealer where the technician replaced the external fuel pump relay and disconnected the internal fuel pump relay, but the failure recurred. The vehicle was taken back to the dealer on multiple occasions, but the cause of the failure was unable to be determined. The contact stated that the failure continued to recur intermittently. The manufacturer was notified of the failure. The failure mileage was 64,000.
2012 jeep grand cherokee.consumer writes in regards tono replacement parts to complete several recalls.
The contact owns a 2012 jeep grand cherokee. While driving approximately 40 mph, the vehicle failed to start and stalled twice without warning. The contact was able to restart the vehicle. The vehicle was taken to the dealer. The technician diagnosed that the tipm failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 34,800.
While on a nearby highway the vehicle stalled out on me. I was able to get into shoulder and after, immediately after stalling out i attempted to start the car right away, it took about 4 attempts for vehicle to start up again. Took vehicle to the dealership they first diagnosed it being an issue with the key fob battery after being replaced the vehicle ran for about a week then the original problem reoccurred. This time in town in the middle of an intersection. Vehicle was not able to start and had to get vehicle towed.after taking it bake to the dealer they informed me that there was an issue with the primary and secondary fuel pumps.
The contact owns a 2012 jeep grand cherokee. While driving 55 mph, several warning indicators began to flash on the instrument panel and there was an abnormal smoke odor in the vehicle. The vehicle was towed to monroeville chrysler jeep (located at 3651 william penn hwy, monroeville, pa 15146, (412) 856-1422) and repaired per nets campaign number:(electrical system). After the vehicle was repaired, the contact experienced several failures. The contact stated that the shift selector failed to operate, there was an abnormal clicking sound emitting from the transfer case, the engine control module was melted, and the battery exploded. The contact stated that the ecma and battery were replaced; however, the clicking sound still persisted and the shift selector was also still inoperable. An appointment was scheduled to have the vehicle diagnosed at memorabilia chrysler jeep. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 66,000. T
The contact owns a 2012 jeep grand cherokee. While driving 5 mph, the vehicle stalled without warning. The vehicle was towed to leith chrysler jeep in raleigh, north carolina where it was diagnosed that the alternator failed. The alternator was replaced. On another occasion, the vehicle would not start while stationary. The vehicle was towed to the dealer again where it was diagnosed that the alternator failed again. In addition, the brake booster and master cylinder were leaking brake fluid. The vehicle was included in nhtsa campaign number: 17v572000 (service brakes, hydraulic), but the dealer stated that the master cylinder failure was not covered under the recall. The manufacturer was made aware of the failures and stated that the contact would have to pay for the master cylinder to be replaced. The failure mileage was approximately 75,000.
As i was driving my a/c stopped blowing cold air. Battery light came on then all the dash indicators started blinking wrong including my seat belt indicator, radio shut off, etc. Car drove as if it had little power then steering jerked as if car was going to shut down. Pulled over and turned off car and car would not restart. Took to the mechanic who confirmed is the alternator. Vehicle only hs 60k miles.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at 30 mph, the vehicle experienced a loss of power. The battery warning indicator illuminated. The contact received notification of nhtsa campaign number: 17v435000 (electrical system) however, the parts to do the repair were unavailable. The vehicle was towed to an independent mechanic because it was not operable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the failure and provided the case number 32304339 and that the recall parts would not be made available until next year .the failure mileage was approximately 94,000. Vin tool confirms parts not available.
It's been several months since i've requested my local jeep dealer to install the visor recall upgrade .he has the replacement parts but keeps outing me off saying he needs a special tool or partto complete this service !sounds like vs to me.this is about safety !what is going on ?
The contact owns a 2012 jeep grand cherokee. The contact received notices for nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v391000 (electrical system), and 14v634000 (electrical system). The contact stated that the parts to remedy the vehicle were not available. The manufacturer was notified of the delay. The contact did not experience a failure.
The contact owns a 2012 jeep grand cherokee. On 5/8/2012 the contact pushed the start button on the vehicle, the lights on the vehicle flashed once, and immediately the vehicle turned off completely. Contact pushed the start button again, the lights in the vehicle remained off, and the engine did not start. The vehicle battery was completely dead. Contact attempted to jump start the vehicle in order to drive it to the dealer but vehicle still would not start. Subsequently the vehicle was towed to an authorized dealer for repair. Dealer determined vehicle had a bad battery. Per the invoice received from the dealer "body ground at battery was not secure" and after installing new battery mechanic noticed "sparking at lower negative cable on body" and that he "found nut for stud laying in the bottom of the battery tray". Mechanic then noted he fixed the above problems and re-installed the new battery. Dealer then returned the vehicle to the contact. The manufacturer was notified of the issue and a case was assigned.
The contact owns a 2012 jeep grand cherokee. While driving approximately 30 mph on an incline, the vehicle hesitated without warning. The failure recurred on several occasions while driving at various speeds, as well as when making left and right turns. The vehicle was taken to the dealer, but the failure was unable to be determined. The vehicle was not repaired. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 34,397.
The vehicle suddenly in a left turn lane at a intersection had the alternator light come on. The jeep then suddenly died and omitted a odor of something burning. The jeep would not budge at that point and was compliantly stuck with no power. I couldn't even push the vehicle out of the intersection because the wheels lock up, along with everything else. Luckily it did not catch on fire, but i smelled smoke. I had people yelling and honking at me because i was in their way, they even yelled at the police officer there to help. The vehicle was taken to a licensed chyrsler dealer...from there it was diagnosiswith ashorted out alternator, which also shorted out the computer and battery. The extended warranty covered the alternator and computer, but the battery was not covered. That is $247 to purchase the battery and the $100 extended insurance deductible.there is a recall p60 on this year jeep grand cherokee and dodge durango, but that is the 160 amp alternator, ours has the 180 amp. The problem i experienced was exactly what the recall was issued for. I believe my vehicle and others need to be recalled before they short out and catch on fire.
My 180 amp alternator burnt out and in the process burned the computer and other parts because of the way it fried. When i heard others had the same issue i was shocked to hear it was not a recall yet. Then even more shocked to hear there is a recall but only for the 160 amp alternator and does not cover the 180 amp model. Really???? jeep should take more responsibility for the issue and replace all of the alternators.this could have been a dangerous issue if it fried when i was driving on the freeway and lost power the way i did. My car just completely died with all of the power going out and my family could have been hurt. Jeep chrysler ' you should recall also recall the 180 amp alternators and replace them proactively before someone is seriously injured or worse!
The contact owns a 2012 jeep grand cherokee. The contact stated that when the brake pedal was depressed, the vehicle hesitated to respond and was difficult to stop. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes hydraulic),14v391000 (electrical system), and 15v115000 (electrical system); however, the part to do the repair was not available.the contact stated that the manufacturer exceeded a reasonable amount of time to deliver the part to do the repair. The approximate failure mileage was 50,000.
I been calling around local jeep dealer ships in my area and no one has parts for these recalls.
Informed by technician that i have the right rear shock to be leaking oil, causing the car to bounce, poor control, rusty brake pads and possibly more problems in the future. The vehicle also have been selected for an important safety recall (brake booster prematurely corrode. I not satisfied with all these safety problems for a car i paid off, bought brand new, only two years old, with such disturbing problems, constantly taking it to the dealership it is inconvenient. The seat belt is difficult to click, un-click and i am very disturbed. I am constantly at the dealership repairing and worrying about what will be next. Chrysler has sold to consumers like myself a poor quality vehicle.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle experienced a complete loss of power. The vehicle was able to be restarted after numerous attempts. The failure occurred without warning. Prior to the failure, the vehicle was repaired under nhtsa campaign number: 15v115000(electrical system), but the failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 74,600.
Car stalled after starting and backing out of driveway. Has not been starting after until multiple attempts and stalling after starting. A few years ago it stalled in the middle of an intersection in pinellas park florida while my husband was driving 25 mph with our children. Aaa thought it was a loose battery cable. Car also has failed to start off an on over the last few yeara and various parts have been replaced yet problem persists and is now getting worse. Now we are very concerned that the real cause of these persistent problems have gone undetected and we have a malfunctioning tipm.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000(electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
While driving on freeway, battery warning light lit up, followed by (incorrect) error messages on instrument cluster menu that driver seatbelt was unfastened.all electrical equipment in the vehicle ceased operation, including ac and stereo.i pulled off of freeway and opened hood to find the alternator smoking heavily.this was the exact same failure situation described in chrysler recall p60, but because my alternator was 180amp instead of 160amp, it was not covered by the p60 recall.the alternator had to be replaced.the alternator failure also resulted in a blown-out pcm, which had to be replaced.this is an extremely dangerous failure that could have caused a car fire, or traffic accident.chrysler recall p60 should include the 180amp alternators, as well, because they have the same fault and safety issues.
The vehicle lost all electrical power, steering and braking while in motion.the vehicle lost all control of steering and breaking when the electrical system shutoff.the electrical issue has happened 3 times within the first 2 year of ownership (~32,000 miles).the following parts have been replaced: fuel pump relay and overlay harness, wireless ignition node, integrated key fob, tipm kit, 2 key fobs, brake booster.vehicle almost caused 3 severe accidents while in motion.
While traveling down a paved country road at night, the indicator lights on the dashboard started blinking, the engine quit and the headlights went out. The hazard lights wouldn't work, so i was sitting in total darkness. The vehicle would not start. I could't get it out of park to move it off the road. The tow truck driver had to drag the jeep onto the bed of the tow truck because the wheels wouldn't turn. The service dept. At the dealership replaced the tipm and core return. They had no explanation as to why this occurred, which is very unsettling.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving approximately 20 mph, the vehicle stalled without warning. The vehicle was taken to an independent mechanic, where it was diagnosed that the alternator needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and stated that the vin was not included in nhtsa campaign number: 14v634000 (electrical system). The failure mileage was 55,413.
After starting the vehicle, a loud whining noise came from what was determined to be the alternator. The alternator probably short circuited resulting in thedestruction of the wiring system to include the vehicle computer system. A burning odor was noticed from the wiring system under the hood ( engine compartment). The entire electrical system failed requiring the vehicle to be towed to the nearest jeep dealer. This episode happened while the vehicle was in motion traveling approximately 1 mile. The vehicle was then parked with the distinct odor of burning. The vehicle is now at the jeep dealership awaiting diagnosis.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle failed to start when the push button start was pressed. The contact stated that the push button start would also not turn off the vehicle. There was a display error indicating that the ignition was still on each time the failure occurred. The vehicle was included in nhtsa campaign number: 15v115000 (electrical system). The contact was waiting for the part to repair the vehicle for several months. The contact was unable to determine when the recall repair would be completed. The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 42,000. Parts distribution disconnect.
The contact owns a 2012 jeep grand cherokee. The contact stated vehicle failed to start and was towed to an independent mechanic to be diagnosed. The contact was informed that the fuel pump relay ceased in the open position. The vehicle was repaired.the vehicle was included in nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not available. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 123,000. Vin tool confirms parts not available.
On october 22, 2017 my car started to heat up and turn off on me. When i had it towed to the dealer they advised me that my alternator went bad as a result of a recall that the alternator had. The dealer told me that the recall part was not available and i would have to pay out of pocket for it and then get reimbursed. While the alternator got repaired the dealer contacted me letting me know that as a result of the alternator getting messed up it affected the powertrain control module. I contacted the fca and told them the issue and they reassured me that if the powertain module was affected as a result of the alternator that that would also be reimbursed. The customer sales rep also confirmed this to the service advisor of the dealership. Now three months later i get a phone call that they will not be able to reimburse me for powertrain module because they have yet to receive the alternator piece and haven't looked into what the alternator could affect. How does one rep confirm that it is going to be covered and another rep turn around and deny my claim. Had my alternator never blew my powertrain would have still worked properly. Now how do i go about getting my money back.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at an undisclosed speed, the vehicle loss motive power and stalled. The failure mileage was 110,000. Parts distribution disconnect.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failureupdated 3/31/15
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called larry h. Miller chrysler jeep dodge ram riverdale, 1481 w riverdale rd, riverdale, ut 84405, and was informed part was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhsta campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The vin was not available.
The contact owns a 2012 jeep grand cherokee. While attempting to start the vehicle, it would not start. The vehicle was towed to the dealer where it was determined that the tipm for the fuel pump relay needed to be replaced. The vehicle was not repaired. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 68,232.
The contact owns a 2012 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 14v634000(electrical system). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. The contact called the dealer and was informed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and contacted the dealer but could not get in touch with anyone. The contact had not experienced a failure. Parts distribution disconnect.
2012 jeep grand cherokee battery light came on while driving. I immediately pulledinto an advance auto parts thinking it was just a battery issue. They turned the car off, hooked up the computer and restarted the car. When car was restarted, it made horrible screeching noises under the hood. They shut the car off, got the computer reading, and then smoke came pouring out from under the hood.. Lost all power except windshield wipers automatically came on. It smoked for about 15 minutes. Had car towed to my mechanic. The alternator spiked such high voltage that it burnt up the alternator, burned the metal id tag on the alternator beyond recognition and burned up my battery so bad that the battery warped.chrysler informed me that my alternator was a 180 amp, but we can't read the burnt up tag on the alternator so i'm not exacty sure what amp it is.i was told my 3 different mechanics that we are lucky my car didn't catch on fire.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system). The contact stated that while her daughter was driving at 35 mph, the vehicle stalled without warning. Additionally, several attempts were needed to start the vehicle. The contact called clark crain chrysler dodge jeep ram (7245 us-61, st francisville, la 70775, (225)635-2900) and was informed that the parts were not available. The manufacture was not notified of the failure. The failure mileage was 130,000. Vin tool confirms parts not available.
My jeep has an ignition/starting problem.it will try to start but just keeps turning over.after 10 seconds it will stop then it will usually start after.online it says the timp could be the problem.
Was driving the car fine on the highway at 50 mph.the lights flickered and an emergency repair notice flashed on the dash.at that point, an air suspension warning light and other lights came on.the car went dead suddenly, no lights, no nothing.complete loss of electricity.when i stopped i could smell smoke.was able to safely get out of the car and had it towed to the dealer.dealer says the alternator is dead and possibly the pcm (drive train computer) is dead.total repairs for 2300.00.they issued a safety recall for these alternators but because there is no open recall for my car, the dealer is not budging.there should be a recall for all the alternators 160 and 180.my infant son was in the back seat when the car died.this is unacceptable.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. Toms river chrysler located at 1199 nj-37 w, toms river, nj 08755 was contacted and confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair.the manufacturer was not notified of the issue. The contact had experienced an unknown failure with the vehicle. The failure mileage was 79,000. Vin was not available.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving, the vehicle stalled without warning.additionally, the vehicle failed to start-up on several occasions. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. The vehicle was taken to an independent mechanic and the contact was informed that the tipm needed to be replaced. The contact called the local dealer who stated that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 77,000. Parts distribution disconnect.
Takata recalltipm corrosion/failure. To date, multiple fuses have blown resulting in system failure and needed replacing. I was advised due to the substantial amount of corrosion in the tipm module, the result may lead to system wide short and possible failure of all electronic systems.
The contact owns a 2012 jeep grand cherokee. Upon depressing the push to start button, the contact heard an abnormal noise and the vehicle would not start after several attempts. The vehicle was taken to an independent mechanic who diagnosed that the fuel pump relay needed to be replaced. The vehicle was not repaired. The vehicle was included in nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v391000 (electrical system) and 15v115000 (electrical system). The contact did not know when the parts would become available to schedule the repairs. The manufacturer was notified of the failure. The approximate failure mileage was 29,410.
Total integrated power module: when starting, vehicle stalls. When try to restart, vehicle continuously turns over without starting until it finally times itself out. This happens at least once per week for more than a year. Dealership says they know nothing about the problem and that they cannot recreate the issue so they will not fix unless i choose to replace the tipm at my own expense. I've given them article after article about this issue - to no avail. Warranty company will not cover the issue because dealership says there is no issue.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at various speeds, the vehicle stalled without warning. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not available. The vehicle was taken to eastchester chrysler jeep dodge ram (4007 boston rd, the bronx, ny 10466) where the vehicle remained in the possession of the dealer due to the recall. The manufacturer was informed of the failure and a case number was provided. The vehicle was repaired. The approximate failure mileage was 90,000.*consumer stated dealer agreed temporary fix at no charge but was charges 500.00.
While driving home from work during rush hour traffic on the highway, the red battery light came for the first time since i owned the vehicle.within minutes of the light appearing, the jeep's air conditioning went off, all warning lights appeared on the dashboard and the windshield wipers turned on (without prompting them). All three of these things happened within seconds of each other so i tried to pull over to the side of the highway but the jeep lost all power and stalled in the right lane of the highway. There was absolutely zero power so i was unable to turn my hazard lights on or put the car in neutral to roll to the breakdown lane (see attached picture).i then had to exit the jeep into oncoming rush hour traffic in the left lane and luckily made it safety to the shoulder where i called 911 and triple a for a tow.the jeep was towed to my local mechanic who said the alternator failed and that he had to unplug it from the battery since it was still producing excessive heat hours after it arrived there.i then called the fca customer service and referenced recall t36, since the exact same thing happened as the description provided (although i did not have any recalls on my vin). They put me in touch with the local jeep dealership to set up an appt so i paid for another tow there. The next day i receive a call from the service dept that my alternator failed, which drained my battery, which broke my module powertrain control computer totaling $2,134 in repairs.they cannot confirm nor deny that my jeep is part of recall t36, but regardless since my vin does not have any recalls on it, that i have to pay in full and that if down the road there is a recall that i will get reimbursed.i then call the fca customer service back and they check their internal system and confirm that i am not part of recall t36 and there are no outstanding recalls for my jeep.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. The contact called tri-cities chrysler dodge jeep ram (869 e. Stone dr, kingsport, tn 37660, (423) 799-3403) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had not been made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 jeep grand cherokee. The contact stated that the recall notice for nhtsa campaign number: 14v115000 (electrical system) was received in april of 2015. After contacting both the dealer and the manufacturer. The contact was informed that the parts needed to remedy the recall were not available and no estimated time to receive the parts could be given. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notifications for nhtsa campaign numbers: 14v634000 (electrical system) and 15v115000 (electrical system). After contacting the dealer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at various speeds, the vehicle shut-off without warning. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. Bill luke chrysler jeep dodge ram (2425 w. Camelback rd, phoenix, az 85015) was contacted and the vehicle was taken the vehicle to have a temporary fuel pump installed in the vehicle. Despite the temporary replacement, the failure persisted. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had not been notified of the failure. The failure mileage was unknown. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the parts were unavailable to perform the repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. Ma 10/5
Within the span of approximately 15 months, the engine has randomly turned off 8 times in the middle of driving.when this occurs, the car loses power steering and braking, making it difficult to control, aside from the fact that the car can not safely be moved to a safe emergency stop location.the car has been to the dealership numerous times, but with no solution.the dealer has performed all recalls and software updates, but these have not solved the problem.the dealer has stated that they cannot replicate the problem, so therefore cannot fix it.chrysler customer care was contacted and a case manager was assigned to the case.the case manager instructed the dealership to drive the car, which they had done before, to try to replicate the problem.they were unable to do so and the case manager has stated that there is nothing that can be done if the problem cannot be replicated.when asked what to do in the event the vehicle causes an accident, the case manager stated to contact him at that point and he will take the case "to the next level". In short, the car must be involved in an accident before chrysler is willing to do anything. At this point, we are not comfortable driving this car for which we are paying a lot of money and are not being offered any solutions.
Vehicle stalls while running at various speeds and at times will not start. The transmission periodically misses and makes hard knocking sound. Started doing this 2017
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle failed to start after several attempts. The contact received notifications for nhtsa campaign numbers: 15v115000 (electrical system) and 14v634000 (electrical system); however, the parts needed were not available. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 27,000.
Yet another defective alternator.was driving on city roadand could smell something burning in engine. Pulled over and thought my car was on fire from the amount of smoke coming from the engine.alternator locked up. Couldn't start vehicle after i stopped.
The contact owns a 2012 jeep grand cherokee. The contact stated that while pressing the push start button, the engine would not crank or operate as needed. No warning light was illuminated while the failure occurred. The contact towed the vehicle to (bachman chrysler dodge jeep ram 630 broadway st, jeffersonville, in 47130) where the contact was then informed that the vehicle was subjected to: nhtsa campaign numbers: 15v115000 (electrical system) and 19v813000 (electrical system). The vehicle was repaired. The failure recurred twice. The vehicle was taken back to the same dealer, and the contact was informed that the failure also occurred with the fuel pump relay. The contact was informed that the repair parts were not available. The manufacturer was notified of the failure. The failure mileage was unknown.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
I have had multiple minor issues with this vehicle and returned for repair as many as 3 times to get them fixed. Those are minor compared to the challenges i encountered last week with the vehicle. I took it into service the brakes for normal ware and tear and had two recalls taken care of. I also had the rear window which was leaking fixed (3rd time) and dashboard trim repaired (2nd time). About an hour after leaving the dealer the check engine light came on. I returned to the dealer the next day and they discovered it had 2 bad codes that had something to do with a bad ground. Their first thought was the recall work was not done properly. Once they dug into the codes they discovered a couple of things. First the module-active dampening was bad at a cost to me of $749.00. In my opinion this module had nothing to due with my care for the vehicle and should last the life of the car. It was so hard to get it took the dealer 2 days to find one. They also commented it was the first they have ever replaced. They also discovered due to the check engine light that one of the shocks is bad and will cost approx. $1600.00 to replace and they are none to be had right now. They are on back order. Again another part that should not be replaced in less then 2 years of highway use. This is a srt model (the most expensive car in chrysler's line) and it only has surface street and highway miles on it. As for the shock the dealer is asking jeep to pay for all of it except $100.00, we shall see. Finally they discovered something they call a "bracket" which is an electrical wiring harness was bad. It was explained to me that they repaired it but if it goes out again it will be another $1600.00 repair. Once again should not a electronic component that would have to have the dash board removed to replace it last the life of the car?
My alternator and then my ecu computer were damaged exactly in the same way that was described in the p60 recall. Unfortunately i realized that my vin is not listed in the recall.how can i get reinbursed from the dealerall the expenses that i paidif my vin is not in the recall although it has the same damaged that is described in the p60 bulletin , please advisemarcelo
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. The contact called chrysler dodge jeep ram of seattle (13733 aurora ave n, seattle, wa 98133, (206) 365-3530) and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at 65 mph, the vehicle stalled without warning. The contact managed to coast the vehicle out of the way of traffic to the shoulder of the roadway. The vehicle was restarted and resumed normal operation. The contact mentioned that the failure recurred intermittently. The vehicle was taken to larry h. Miller chrysler dodge ram fiat denver (2727 s havana st, denver, co 80014 (720) 907 1243) where it was diagnosed however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure but no further assistance was provided. The failure mileage was approximately 121,000. Parts distribution disconnect.
My power door locks stopped working. I made an appointment to have it repaired and the day i was going to drive my jgc to the dealer, all hell broke loose. Park assist stopped working, anti skid and 4 wheel drive also indicated errors.but worse, i could not move the shifting arm out of park.i had to have it dragged out of my garage by a local towing service.the dealer said it was a faulty tipm and had to be replaced.once it is replaced, they can check on the power door lock issue.i've read the this is a pretty common problem for the 2012 jgc.in fact, it must be because the dealer said that he probably wouldn't be able to get a replacement part for at least a month. If this had happened on a recent trip to nyc, my family would have been stuck god knows where.
The contact's wife owns a 2012 jeep grand cherokee. While the contact's wife was driving, the battery indicator illuminated. Suddenly, the contact noticed smoke under the hood. Upon further inspection, the contact noticed smoke coming from the battery and then it burst into flames. The contact disconnected the battery and the fire went out. There were no injuries. A fire report was not filed. The vehicle was towed to an unknown local dealer where it was diagnosed that the alternator and battery needed to be repaired. The vehicle was not repaired. The vehicle was currently at the dealer. The contact received notification of nhtsa campaign number: 17v435000 (electrical system) in the mail. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 70,000. The consumer requested to have the vehicle repaired and to be reimbursed for the cost of car rental expenses.updated 10/24/2017
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v391000 (electrical system) and 15v115000 (electrical system). The dealer was unable to supply the part beyond a reasonable time frame. The manufacturer was unable to provide a time frame of when the part would be supplied to the dealer. The contact had not experienced a failure. Parts distribution disconnect. Updated 05/10/16*lj
The contact owns a 2012 jeep grand cherokee. When the vehicle was started, the contact heard a whining noise and smelled a burning odor. The vehicle was taken to an independent mechanic who diagnosed that the alternator, thermostat, and battery failed and needed to be replaced. The vehicle was not repaired. The local dealer (ganley chrysler of aurora 161 w. Garfield road, aurora, oh 44202) stated that the vin was not included in nhtsa campaign number: 17v435000 (electrical system). The manufacturer was notified and confirmed that the vin was excluded from the recall. The failure mileage was approximately 102,000. ...updated 10/23/17 updated 11/20/2017
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle experienced a complete loss of power. The vehicle was towed to the dealer where it was diagnosed that the battery and alternator failed and needed to be replaced. The vehicle was repaired. The contact referenced nhtsa campaign number: 14v634000 (electrical system); however, the vin was not included. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 80,000. The vin was not provided.
2012 jeep grand cherokee.consumer writes in regards to brake system recall notices.the consumer stated she did not know about the brake recall. However, by that time, she had already hit four vehicles, because she was not able to stop. Also, two days after the vehicle was purchased, she went to start it, but it wouldn't start. The vehicle stalled while at a stop sign. The consumer sent in a recall regarding the sun visor. Updated 03/24/16.
Electrical stability control does not work properly it sways from and rear. Mainly when it rains. Electrical system a problem between signal lights and the radio, when the signals are use the radio goes off??? lift suspension system operate by itself, up and down on his own, and that problem prevents for the suv to be aligned; also there is a shaking on steering wheel when above 55mph. I don?t know if this unit was taken for service on any other subject like; air bags, steering components, front suspension or any other campaign of recalls. I?m the third owner and have to find out the hard way.sincerely [xxx]usa. Retiredinformation redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *cc
I was driving to work one morning, when i began to smell something burning.i then saw smoke coming from under the hood. I immediately pulled over, on the side of the street, turned the vehicle off, and popped the hood. I saw that the alternator was literally on fire!it then, burned out and began to smoke. I then, disconnected the battery and called a tow truck. Needless to say, i had to replace the alternator. I thought this was random, until i saw the issue online. I contacted the chrysler, dodge, jeep dealership where i purchased the vehicle, but they said they knew nothing of this issue. Can i be reimbursed for the purchase of the replacement alternator?
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes , service brakes, hydraulic) and 14v391000 (electrical system) however, the parts to do the repairs were unavailable. The contact felt that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
My car was recalled for the alternator problem and repaired. In the last couple of weeks the vehicle is making the same noises it did wh n the alternator failed.
The contact owns a 2012 jeep grand cherokee. While driving 50 mph, the vehicle stalled without warning and smoke appeared under the hood. The vehicle was taken to dodge chrysler jeep ram city (4395 route 130s, burlington, nj 08016), but no codes could be generated. The vehicle was not repaired. The vehicle was taken back to the dealer where it was diagnosed that the battery, alternator, and power control module needed to be replaced. The alternator was repaired, but the failure recurred. The manufacturer was notified and did not assist. The failure mileage was 65,000.
The contact owns a 2012 jeep grand cherokee. While driving at 40 mph, the vehicle attempted to stall. The contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the fuel pump needed for the recall repairwas not available. The manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the failure. The failure mileage was 27,500.
Fuel pump, recall done but not effective. Almost three times a week, the jeep grand cherokee does not start or stalls right after starting. This is when i am parked and will just keep cranking and not start. The dealer wants to charge me to replace the fuel pump and does not acknowledge the recall is faulty. Driving on the highway, the car stalled on me for no reason and then took 5 minutes of cranking to finally start again. Luckily i was not in the middle lane on i95. At first it happened once or twice a week, now it is almost everyday.
The car started out with intermittant locking and unlocking of doors, horn honking and side window unresponsiveness. It has graduated to daily intermittant ignition issues while stationary and stalling issues while stationary and in motion. I have been notified that it is a common problem with this make model and year with a bad tipm. I have also been norified that the recall has been denied and that the nhtsa doesnt think its dangerous for cars to randomly cut off and for airbags to randomly go off or not go off when needed. This isnt a common "wear and tear" issue and is dangerous, so i am disapointed in your findings.
Sudden electrical system failure while driving in town over my lunch hour. Warning light illuminated and was able to drive to a safe place to stop before the alternator started smoking. Powdered extinguisher did not stop the smoke so had to call the fire department. Their liquid flame retardant was able to cool the alternator and prevent the fire from spreading. Jeep has a current recall for the 160 amp alternator, but i have the 180 amp alternator. I reported the issue to jeep and they were able to confirm that they haven't even started an investigation for this issue. This is the exact same failure as is described in the 160 amp alternator recall and the issue was fixed the same way, by replacing the alternator. Please make jeep expand the recall before someone dies in a fire or accident due to this issue. If i was on the highway as i was over the holiday weekend we would not have been able to stop in a safe place as quickly and definitely would not have had a quick fire response!
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 17v435000 (electrical system) and 17v572000 (service brakes, service brakes, hydraulic). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (priority chrysler dodge jeep ram of salisbury, 158 elm st, salisbury, ma 01952) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. Vin tool confirms parts not available and parts distribution disconnect.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
While driving vehicle, noticed a smoke smell of something burning.couldn't put a finger on it until later while driving the car filled with smoke coming from the passenger side headliner and burn hole in liner.pulled over and pulled headliner down and saw flames and smoke.put fire out.called dealership and there was a recall that had been done by them on our vehicle for the vanity mirror electrical problem previous to this incident.they took our vehicle and gave us a rental at their expense until further investigation of this incident..
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 45-50 mph, the vehicle stalled without warning. The contact stated that pulled over to the side of the roadway. The contact was unable to restart the vehicle. The contact stated that after approximately an hour of shifting several electrical wires the vehicle restarted. A dealer was not contacted. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000. Vin tool confirms parts not available.
2012 jeep grand cherokee.consumer writes in regards to replacement parts not available to complete fuel pump relay recall notice.recall # 15v115000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 15v879000 (electrical system, interior lighting) however, the parts to do the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect. Vin tool confirms parts are unavailable.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (electrical system) and 15v115000 (electrical system) and stated that the part was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer was notified. The contact had not experienced a failure.
I have 4 recurring problems with my jeep.first, the driver's heated seats periodically will not work.second, upon starting my car, it will just stall or shut down.this happens 2 to 3 times a week.third, the check engine light continuously comes on and off (and when i get it checked, i am told something about the thermostat, but have had no problems with it overheating). Finally, the cruise control on/off button will not work sometimes.i have to physically hit the steering wheel for it to work. I have read about tons of recalls for my year jeep, but my vin number is not included.i am starting to think it should be.
While driving the the interstate my battery light went on a few minutes later an image of a lightning bolt hit the battery and i lost complete power. Took it to the jeep dealership took over a week to tell me its the pcm and that it had nothing to do with the alternator. Today i can pick up the car. They dated that i can pick up the car and then they told me my battery is very veryweek . They also assured me that one things has nothing to do with the otherwhich is total bull,.
The contact owns a 2012 jeep grand cherokee. The contact stated that nhtsa campaign number 14v154000 (service brakes,service brakes, hydraulic) and nhtsa campaign number 14v391000 (electrical) exceeded a reasonable amount of time for the recall repair. The dealer advised that the parts were not available for repair and did not know when parts would become available. The contact did not experience a failure.
Alternatorchrysler has a recall for alternators from 2011 - 2014 but my vin is not covered. Same issue as the recall. Sudden power loss, smell of burnt wires. Total electrical loss. Car has 90,000 miles on it. Recall should extend to this issue. $800 fix
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 15v115000 (electrical system) however, the recall part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000(electrical system) and 15v115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
This vehicle will stall while you are in drive and driving.there is no indication that the car has stalled.lights and radio are one.when you go to break, the car will not stop.the following do not work, breaks, emergency break, power steering and throwing the car in park.you have to coast until you stop and hope you do not hit anything.once you stop, the car will restart.this is a know issues with this vehicle.it has been in over 3 times to get fix.it does have a recall but that has not fixed the problem.it is currently a deadly weapon.
The contact owns 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system). The contact called the glenn e thomas dodge chrysler jeep dealer (562-426-511, located at2100 spring st, signal hill, ca 90755) and it was confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
Two issues sudden engine stall start button fails to start jeep
Vehicle stall while running. Without any symptom it just stall,super scare of driving the jeep. Got the recall for the fuel pump done and the problem still happening, how is possible that this vehicles remains on the streets when there is hundreds of complains about this, what can be worst of losing control of your car while driving at highway speeds.my last chrysler ever!
The contact owns a 2012 jeep grand cherokee. While driving 25 mph, the vehicle stopped operating without warning. A burning odor and smoke emitted from the engine. There were no warning indicators illuminated. The battery was drained completely and the vehicle could not be restarted. The vehicle was towed to an independent mechanic where it was diagnosed that the alternator failed and drained the battery. The vehicle was repaired by the independent mechanic. The manufacturer and a local dealer were not contacted. The vehicle was included in nhtsa campaign number: 17v435000 (electrical system). The failure mileage was 15,000.
My son was driving my 2012 jeep grand cherokee home. When he was close to my home he noticed an acrid smell and saw a small amount of smoke coming from the area around the control panel, near the rear view mirror, on the ceiling of the vehicle. When he pulled in the driveway he turned off the vehicle but the amount of smoke increased so my son called the fire department.before they arrived the car had burst into flames. Significant portions of the roof, sunroof and ceiling of the car have been badly damaged... Updated 08-20-14 updated 08/25/2014
The contact owns a 2012 jeep grand cherokee. The contact stated that the rear driver side headlight failed to illuminate. The dealer replaced the bulb twice, but was unable to provide an extensive diagnosis to determine if there was an internal electrical failure. The contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not provide a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The failure mileage was unknown. Ma 08/10/15
Warning lights on dash randomly come onand off.back hatch randomly opens without activation.happens when vehicle is stationary and moving.
The automatic charging system light came on 2 hours into driving north on the highway to wisconsin from chicago.there was no human action that correlated with the light coming on.it simply came on when going consistent speed on the highway in no traffic.i learned from the driver's manual that this most likely meant that the alternator had failed and i needed to get assistance immediately.i took the car into a repair shop on a thursday where it would remain for 10 days as things began to unfold.the employees of the repair shop could identify no fault in the alternator after thorough inspection and driving tests.the warning light had turned off.however, after it had been cleared of all inspection and turned on, there was an enormous failure in the car causing it to smoke.without warning, the alternator caused such a massive short that it not only failed itself, but also broke the car's engine computer.i come to find out that there was a recall by chrysler (t36) for this specific issue and included 2012 jeep grand cherokee's.i was never made aware of this recall but there is no question that this failure is specific to the manufacturing errors by chrysler jeep.there have been a total of 10 recalls on the 2012 jeep grand cherokee, 3 of which have been specific to this vehicle, and clearly, now a 4th.this could have been a been an incredibly dangerous situation and the failure by chrysler to notify me or include my vehicle in their recall is preposterous.i have documentation regarding repair and claims attached. More info and claim documents available upon request.
The contact owns a 2012 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 15v115000 (electrical system); however, the recall part needed was not available. The contact stated that the manufacturer exceeded a reasonable time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure.
Vehicle won;t start due to a tipm starter /fuel relay is this a recall.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the experienced a slight hesitation while driving. The contact called telegraph chrysler dodge jeep ram (12000 telegraph rd, taylor, mi 48180, (734) 309-7247) and it was confirmed that the part was not available. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v115000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle would crank, but not start. The failure occurred randomly within three months of owning the vehicle. The vehicle was repaired per nhtsa campaign number: 15v115000 (electrical system), but it failed to permanently repair the vehicle. The dealer (breeden dodge chrysler jeep ram, 5900 us-71 bus, fort smith, ar 72908, (888) 611-0803) indicated that the totally integrated power module with the internal fuel pump relay needed to be replaced. The manufacturer was notified of the failure and suggested that the part be replaced. The vehicle was not repaired. The approximate failure mileage was 106,000. Consumer stated car was taken to the dealer 3 times and they couldn't fix the problem. Part was installed for $1,250.00.
While driving at a speed of about 25 mph, i heard a vibrating noise, smelled and saw an excessive amount of smoke coming from the engine compartment. I drove directly home as the battery/electrical light came on. Once stopped, i opened the hood to find smoke pouring from the alternator area. I am guessing the this may involve the current campaign "p60" and/or recall number 14v-634. The suv currently cannot be safely driven.
This happened june 2016 in calgary, ab. Canada. I was upset then and am still upset now, enough to complain here. I was driving on street at low speed, the battery light came on, i pulled over less than a minute later, engine was squealing badly, turned off engine, there was a large amount of smoke coming from under the hood, i opened hood and was hit with a blast of smoke, i thought engine was on fire. After smoke dissipated, i could see smoke was coming from alternator. It appeared to have overheated and melted a connector/wiring. I had the alternator replaced, but the pcm was also fried, so had to have it replaced as well. $2000 later i was back on the road. I checked fca for recalls. Fca say the 160 amp alternator is covered under a recall but not the 180 amp. I have the 180 amp alternator. I talked to 3-4 people at fca and emailed them all the info and invoices and the said "we are very sorry and that is unfortunate but there is no recall or coverage" for my alternator or pcm. However, they did say that with enough complaints that possibly in the future there will be a campaign to recall the 180 amp alternator and told me to keep my receipts. So everyone keep your receipts and keep complaining as i believe they will eventually recall this alternator, and we will get some reimbursement.
The contact owns a 2012 jeep grand cherokee. The contact stated while driving at approximately 30 mph, the engine stalled without warning. The vehicle was taken to the dealer where it was diagnosed that the alternator failed and needed to be repaired. The vehicle was not repaired. The vin was not included in nhtsa campaign number: 14v634000 ( electrical system). The manufacturer was notified of the failure. The approximate failure mileage was 64,600.
The contact owns a jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called the tanner motors dealer located at 620 w washington st, brainerd, mn 56401 and it was confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
Vehicle recall repair (tipm fuel pump relay) was completed on sep 03, 2015 and again followed up on sep 14, 2015.no start conditions continue to occur multiple times per week. Must cycle through ignition/accessory/run/off multiple times before starting on occasion.this condition may happen 1, 2, or 3 times in succession before engine will start.other times there is no occurrence for many days.
A week ago my battery light came on in my car on my way home. Luckily i was able to get home before it died. We drove my car to an independent mechanic that we always go to get it diagnosed.my mechanic said i made it just in time because when they went to start my vehicle it was completely dead. They diagnosed that i had a bad battery and replaced it. They also identified that the alternator was bad and said there was a recall on it (i never received a recall notice on this part though). My car was towed to a nearby chrysler dealership and they completed all the open recalls on it, including the alternator belt. Then my car was towed back to my independent mechanic. After my mechanic ran my car for 20 minutes the car shut off and it was found that the powertrain control module shorted. I immediately called chrysler customer service to report the issue. It has been over a week and i have spoken to 5 different customer service agents. Every single one has told me something different and a different process i have to follow. My car has been towed back to the dealership and just sitting there. It has been over a week since i have had my car. I just heard from a customer service agent today that the car has to be diagnosed by the dealership and they have to declare that the pcm is not working. I have no idea what will happen after that. I am really trying to get them to pay for this and not go through a reimbursement process because i don't have faith i will actually get reimbursed in the end. I am so disgusted with the treatment chrysler has given me. They obviously are trying everything to get out of paying this. Well they picked the wrong person to mess with, i will not back down.
Alternator failed with no warning.it began violently smoking like it was about to catch fire even though it was turning freely.turned car off and it was still smoking badly.grabbed fire extinguisher but it never flamed up.in the process, it burned my battery up also.jeep had a recall on the 160 amp alternator for the same issue but said mine was not covered because it was 180 amp.i have read where several others have had the same issue with the 180 amp alternator.had the car towed to former dealer i bought it from(he was the new car dealer at the time), he said he had never seen a battery that hot after sitting for awhile and couldn't understand how it didn't burn up.cost of repair was over $1000 for a new alternator and battery
2012 jeep grand cherokee.consumer writes in regards to alternator failure and recall notice #14v-634. The consumer stated on february 6, 2015 the alternator failed while driving on freeway. The charging system indicator illuminated and within 30-60 seconds, he smelled a burning odor coming from the vents and the vehicle lost all of its electrical power.the consumer was forced to coast to the left shoulder and luckily avoided an accident.the dealer replaced the alternator, but said the battery was completely dead and they replaced it for free.
My vehicle shut down while i was drivingmaking a left-hand turn about 5 mph and started smoking under the hood as i investigated the alternator was smoking and the vehicle would not start and has no power i had to have it towed to the dealer massey yardley service plantation fl.
The contact owns a 2012 jeep grand cherokee. The vehicle was included in nhtsa campaign numbers: 17v435000 (electrical system) and 17v572000 (service brakes, service brakes, hydraulic). The interim notice indicated that the remedy and parts were not available. The contact was unable to schedule an appointment with a dealer for over five months. The dealer was not contacted because the interim recall notice stated that the remedy and parts were unavailable. The vehicle was driven to the contact's residence, parked it in the garage, and exited the vehicle. When the contact came back to the vehicle, a fire started under the hood, causing smoke to emit into the garage. The vehicle was driven out of the garage, parked in the driveway, and the flames were extinguished under the hood. The manufacturer was notified of the failure and provided a case number. The manufacturer indicated that an inspector would be sent to investigate the cause of the fire. The failure mileage was not available. Vin tool confirms parts not available. Parts distribution disconnect.
The contact owns a 2012 jeep grand cherokee. While driving approximately 40 mph, the fcw warning light illuminated intermittently. The failure recurred continuously. The vehicle was taken to a dealer where the diagnosis was unknown. The manufacturer was not notified of the failure. The failure mileage was unknown.
180 amp alternator experienced catastrophic failure causing total loss of all power, battery failure, pcm failure and smoking and burning smell from engine compartment.experienced loud whinning from alternator while driving immediately prior to failure.ultimate failure occured as car pulled into parking spot.this is the same issue experienced by 160 amp alternator under recall.it is extremely dangerous and chrysler/jeep should be required to fix these issues.
Car started normally however, once i began driving, a number of diagnostics errors were displayed on the screen. I started to smell as though something was burning so i returned home. A few minutes after that, the entire car went dead. No power at all. I could not even lock the door.i see that there was a recallp60 / nhtsa 14v-634 related to the alternator and the description of events that could occur with that, was pretty close to what i experienced this morning. However, when i researched this with fca, i was told that my vin was not a part of that recall. So now, i am thinking that i may have this defective equipment in my vehicle. I have to have the car towed to a local dealership for a diagnostic review but over the phone, the service rep believed that it sounds like an alternator/battery issue. I have also read numerous complaints from other jeep owners about similar problems. I want to be covered in case this turns out to be an issue where my vehicle should have been included in the alternator recall but was not. I was lucky that the failure occurred before i got away from my home and on the freeway.
Nhtsa campaign number: 14v634000 / chrysler recall p60 already exists but that is for 160 amp mine is 180 amp, i think that is the only difference.my jeep died and would not start up again.all power was lost 100%, luckily my family and i were stopped at a gas station getting sodas.it sounds exactly like the same issue of the recall that is already out but also effects my jeep with the 180 amp alternator. According to chrysler that is the only difference in the two models.mine is a 2012 jeep grand cherokee with a 3.6l v6
06/30/2014:car was craning slow. Outcome: battery replaced. Brake booster recall and replaced. 08/18/2014: car was towed in. Outcome: fuel pump overlay was replaced. 09/15/2014: car was towed in not starting. Outcome: battery replaced and new alternator replaced. Last incident happened on 09/12/2014 i was driving home, the car panel started flashing, vehicle shut off, and i lost power steering. No control of my car. Thankful i wasn't in an accident. I had my children in the car. Precious cargo. This is a huge safety issue and concern. If i was on the freeway i can only imagine what would have happened. My car only has 37k miles on it. An alternator should not be needed to be replaced at such low mileage. I can understand 100k. Plus 2 battery replaces needed within 2 months. This car is not reliable nor safe.
The contact owns a 2012 jeep grand cherokee. The contact stated that nhtsa campaign number: 15v115000 (electrical system) exceeded a reasonable amount of time for repair. The dealer stated that the parts were not available. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure. The vin was not available.
I bought my band new 2012 jeep grand cherokee overland 7 months ago - brand new from the chrysler jeep dealership and about a month after i bought it i started to notice the acceleration is not 100%, the windows stop rolling up or down for hours at a time at random time, the brakes sometimes don't work all the way, the engine jumps when switching gears and most recently my check engine light came on, the car would not accelerate and the rpms would not go past 1.5 even when flooring it & there were loud clicking noises with a loud fan. This time i was not able to drive to the dealership - i had to tow it in because it was not drivable. I have taken it to the dealer ship 3 times for them to check on these things & everytime i take it in they tell me they are "unable to recreate the problems" & cannot help me. I have called numerous times to complain & report issues and they either tell me they cannot help me, they put me on hold for an infinite amount of time, i go to voicemail, or no one is available. They called me today, after having it for 4 days, and told me the check engine light was for a "evap perg system" so they replaced a hose & updated my power control module as a precaution. When i asked them how this had anything to do with my engine problems he could not explain it. When i asked him why my engine has problems he could not explain it. No one there wants to help me - what i feel like they are doing is giving me excuse after excuse in the book, stalling me for as long as they can until my warranty runs out. I have dealt with 4 managers there - the 1st one stopped returning my phone calls, the 2nd one told me i am imagining things and i should stop complaining and be thankful that i have a new car, the 3rd one pond me off onto a 4th one & the 4th one told me to my face that i am a liar and i am making up stories so the situation looks worse then it actually is.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Updated 02/12/16*lj
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. The contact called ramsey chrysler jeep dodge ram (1555 nj-17, ramsey, nj 07446: (201) 818-9600) and chrysler dodge jeep of paramus (315 nj-4, paramus, nj 07652: (201) 488-9000) where it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
4x4 serivice on my 2012 jeep grand cherokee turns on all the time and i'm worried it won't ride the same in the rain when it has to run with all 4 wheels and it's just running with 2 while driving i'm really concern
The contact owns a 2012 jeep grand cherokee. While driving 25 mph, the battery light illuminated. The vehicle made a humming noise and the vehicle stalled simultaneously without warning. The contact stated that the battery and the alternator failed. The power windows would not roll down when prompted by the driver. Furthermore, smoke appeared under the hood near the engine. The vehicle was towed to the dealer. The manufacturer was made aware of the issue. The vin was invalid. The failure mileage was 57,459.
The contact owns a 2012 jeep cherokee. The contact received notifications for nhtsa campaign number: 14v154000 (electrical system) and nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). However, the parts needed were unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notifications for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and nhtsa campaign number: 14v391000 (electrical system). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 17v435000 (electrical system); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not contacted. The contact had not experienced a failure. Vin tool confirms parts not available.
Intermittently, when pushing push button ignition car attempts to start and immediately stalls. Only will start again if running through push button with foot off the ignition to cycle through. Battery in key fob replaced and intermittent issue continues. Dealership confirmed no open recalls for jeep, however confirmed that fuel pump relay was replaced under recall prior to vehicle purchase. Reading other recalls on nhtsa i see there was a large recall, with same symptoms, for this make and model of vehicle for external relay from tipm to fuel pump. Dealership claims this recall does not show for my vin and cannot fix vehicle with recalled part even if i pay for it. They advised i replace tipm and fuel pump and maybe it will work. This is not acceptable.
I had the car for 3 years and didn't have any issues. Last saturday evening 4/14/17 we had just gotten home from running to the store and black smoke started to come up from the front right side of the hood. I backed the car out of the garage and went around the car to see what the issue was. Saw sparks, grabbed my son from the back ran and called 911. With in 5 min the front of the jeep was on fire. Took 30 min to put out and the car is totalled.
The contact owns a 2012 jeep grand cherokee. After the vehicle was driven for a short period of time and parked, the contact was unable to restart the vehicle after several attempts. An independent mechanic performed a diagnostic test, but was unable to retrieve a fault code. The contact was informed that the totally integrated power module needed to be replaced. The vehicle was not repaired. The vehicle was previously repaired per nhtsa campaign number: 15v115000 (electrical system). The manufacturer and dealer were not notified of the failure. The approximate failure mileage was 77,000. *as
The contact owns a 2012 jeep grand cherokee. The contact received a notification for nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system). The contact stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received a notification of nhtsa campaign numbers: 14v154000(service brakes, service brakes, hydraulic) and 14v391000(electrical system). The contact stated that the parts were not available. The dealer did not give a specific date for when the parts would become available and informed that contact was 450th on the waiting list. The manufacturer was made aware of the delay. The contact did not experience a failure.
The contact owns a 2012 jeep grand cherokee. When the contact depressed the brake pedal, it seized. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster failed. The vehicle was repaired. In addition, the contact stated that the push start button and fob failed. The vehicle was taken to the dealer where it was diagnosed that the tpm module needed to be replaced. The vehicle was repaired; however, the fob failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 58,671.
The contact owns a 2012 jeep grand cherokee. While driving approximately 30 mph, the battery warning indicator illuminated and smoke and a burning odor appeared under the hood. The instrument panel lighting began to flicker and the vehicle began to lose power and eventually failed. The contact had the vehicle towed to jim smallich chrysler dealer where it was diagnosed that the battery and alternator failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was not included in nhtsa campaign number: 14v634000 (electrical system). The approximate failure mileage was 50,000.
The contact owns a 2012 jeep grand cherokee. The contact received a notification for nhtsa campaign id number: 14v634000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was notified of the issue. The contact had not experienced a failure.
The 2012 jeep grand cherokee check engine light was on and stalled then pulled over to side of street then restarted engine.took to dodge dealership -had major engine failure no-to low compression on lft cylinder head.is the fuel tank on this vehicle defective will it leak and explode/catch fire if rear ended? this vehicle was owned by dealership with open/active recall safety defects. Should i be concerned with driving this vehicle. Dealership did not disclose this when they sold the vehicle. How is this legal and allowed to get away with this dangerous vehicle. I don't want to put my family in it. Maybe the dealership owner will put his family in it since he's selling defective cars. I just get another safety recall notice. This vehicle is an accident/fatality waiting to happen. The manufacturer/dealership should refund the purchase price or be criminally charged. I paid thousands of $'s, this vehicle is a total loss who going to buy it.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Feb 13 2020. Wife and i were driving our vehicle on public street in olympia, wa. While at a stop light, the vehicle did a total power fail. Everything stopped, even the dome lights. With the help of strangers, the vehicle was pushed onto business parking lot to wait for tow. Battery tested good, alternator was removed and tested good.
2012 jeep grand cherokee suffered rapid failure of alternator after being driven for 2milesafter oil change from dealer. Smoked for15 minutesafter being turned off. Resulted in total shutdown of the electrical system
Multiple times my vehicle would not recognize the key fob to open the doors when getting into the vehicle, nor start the vehicle.the display says it does not detect the key.it is in my purse and sometimes it can detect it other times it does not. We have replaced the batteries and this still continues to happen randomly.the bluetooth constantly says the signal strength is weak.when i look at my phone the signal strength is strong on the phone.
My jeep just caught fire coming from the sun roof. It started smoking fast and then quick fire coming down from the sun roof. The vehicle was in motion while it started smoking. I parked it and then the flames started coming out fast and hard.the consumer stated the insurance company determined the fire may have been caused by work done at a local body shop resulting in a wiring short. The insurance company filed recovery documents against the company. The vehicle was totaled.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to repair the vehicle was unavailable the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v634000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
No start. Has been happening repeatedly.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 17v435000 (electrical system); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. When the vehicle was placed in drive, the vehicle would suddenly stall without warning. The contact would have to place the vehicle in park or neutral to restart the vehicle. The contact called stateline chrysler jeep dodge ram (800 gold hill road, fort mill, sc 29708; 877-679-4176 or 855-900-4558) who stated that they had the proper parts to repair the vehicle, but would need to be reimbursed. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the recall remedy may be available in the first quarter of 2018. The approximate failure mileage was 50,000. Vin tool confirms parts not available.
Distractingand hard to see speedometer needle in daylight. Have to take eyes off the road while trying to determine current speed,very dangerous.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving 20 mph, the contact heard an abnormal noise from the front passenger's side of the vehicle. In addition, the contact noticed a burning odor coming from the air vents. The vehicle was taken to the dealer where the technician stated that the alternator needed to be replaced. The vehicle was not repaired. The failure recurred on numerous occasions. The contact had also stated that the vehicle was included in nhtsa campaign number: 14v634000 (electrical system) however, the parts needed to complete the repair were not available.the manufacturer was notified of the failure. The approximate failure mileage was 41,000.
The contact owns a 2012 jeep grand cherokee. While the vehicle was stationary, the alternator malfunctioned without warning. The contact stated that smoke emitted from under the hood of the vehicle that originated from the alternator. The vehicle was not diagnosed or repaired. Stanley wood in batesville, arkansas was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was 79,738.
The contact owns a 2012 jeep grand cherokee. While driving at various speeds, the vehicle stalled without warning. The vehicle was towed to an independent mechanic where it was determined that the alternator caused the computer system to fail and needed to be replaced. The vehicle was repaired. The vin was not included in nhtsa campaign number: 14v634000 (electrical system). The manufacturer was made aware of the failure. The approximate failure mileage was 54,000. ..updated 08/23/16 the consumer requested to be reimbursed for the recall repair.
The contact owns a 2012 jeep grand cherokee. The contact stated while driving 20 mph, the vehicle stalled with the battery warning light illuminated. The vehicle was not drivable. The vehicle was towed to an independent mechanic and was informed that the alternator needed to be replaced. The vehicle was repaired by an unknown dealer however, the failure recurred. The contact called david chrysler dodge jeep ram located at 1801 us-202, glen mills, pa 19342, (610) 358-5300, and the dealer was made aware of the failure. The vehicle had not been diagnosed nor repaired. Upon investigation, the contact associated the failure with nhtsa campaign number: 17v435000 (electrical system) however, the vin was not included. The manufacturer had been informed of failure. The failure mileage was 78,000.
The contact owns a 2012 jeep grand cherokee. While driving approximately 45 mph, the vehicle made an unusual noise. The vehicle was pulled over to the side of the road and the contact noticed smoke coming from the alternator. The vehicle was towed to an independent mechanic who diagnosed that the alternator failed. The contact was informed of a recall; however, the dealer stated that there was no recall. The manufacturer was made aware of the failure and stated that there was a recall. The failure was not repaired. The recall details were unknown. The failure mileage was approximately 127,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v154000 (service brakes, hydraulics); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact experienced a failure with the brakes and the alternator. The failure mileage was unknown.
The contact owns a 2012 jeep grand cherokee. While driving 65 mph, the alternator warning light illuminated, the power to the vehicle depleted, and a burning odor emitted from the front of the vehicle. The contact parked the vehicle and observed smoke connected to the alternator and heard a sizzling sound from inside the alternator. The vehicle was taken to an independent mechanic who diagnosed that the alternator failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.
The contact owned a 2012 jeep grand cherokee. While driving at a low speed, the vehicle lost brake functionality. The failure occurred without warning. The vehicle was taken to huntington jeep chrysler dodge ram (12220 e jericho turnpike, huntington, ny) and repaired per nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). The vehicle was repaired, but the failure recurred. The vehicle was then taken to an independent mechanic where it was diagnosed that the brake booster was defective and the brake assist assembly would need to be replaced. The vehicle was not repaired. The contact also received notification of nhtsa campaign number: 14v634000 (electrical system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The failure mileage was approximately 125,000. The vin was not available.updated 9/25/18
The contact owns a 2012 jeep grand cherokee. While driving approximately 5 mph, the engine failed without warning and would not restart. The vehicle was towed to a mechanic who diagnosed that the alternator needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000.
The contact owns a 2012 jeep grand cherokee. When the vehicle was started, the contact heard a whining noise and smelled a burning odor. The vehicle was taken to an independent mechanic who diagnosed that the alternator, thermostat, and battery failed and needed to be replaced. The vehicle was not repaired. The local dealer (ganley chrysler of aurora 161 w. Garfield road, aurora, oh 44202) stated that the vin was not included in nhtsa campaign number: 17v435000 (electrical system). The manufacturer was notified and confirmed that the vin was excluded from the recall. The failure mileage was approximately 102,000. ...updated 10/23/17 updated 11/20/2017
The contact owns a 2012 jeep grand cherokee. While driving 60 mph approaching an intersection, the vehicle stalled. The contact stated that all the warning indicators illuminated. The contact stated that the vehicle was able to restart after several attempts, but the failure persisted. The vehicle was towed to suburban chrysler dodge jeep ram of garden city (32850 ford rd, garden city, mi 48135) where it was diagnosed that the alternator failed and needed replacement. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 160,000.
The contact owns a 2012 jeep grand cherokee. While driving 30 mph, the vehicle stalled. There were several warning lights illuminated that dimmed right before the vehicle stalled. The vehicle was towed to a dealer where it was diagnosed that the alternator needed to be replaced. The vehicle was not repaired because the part for the repair was on back order. The manufacturer was not made aware of the failure. The failure mileage was 45,000.
The contact owns a 2012 jeep grand cherokee. While driving 35 mph, the contact heard a whining noise coming from the engine and a burning odor entered the vehicle. The contact parked the vehicle and noticed smoke emitting from the alternator. In addition, the vehicle failed to start. The vehicle was towed to a dealer where it was diagnosed that the alternator failed and destroyed the battery. The vehicle was not repaired. The vin was not included in nhtsa campaign number: 14v634000 (electrical system). The manufacturer was notified of the failure. The approximate failure mileage was 55,000.
The contact owns a 2012 jeep grand cherokee. After starting the engine, smoke appeared under the hood. In addition, a burning odor and a whining noise were present coming from the engine. The vehicle was shut off and towed to the dealer where it was diagnosed that the alternator was faulty. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 40,200.
The contact owns a 2012 jeep grand cherokee. While driving 35 mph, the electronic throttle control indicator illuminated and the vehicle stalled. The vehicle was towed to the dealer where it was diagnosed that the alternator failed and needed to be replaced. The vehicle was repaired. The contact had not driven the vehicle since the repair. The failure mileage was 50,000.
The contact owns a 2012 jeep grand cherokee. While driving 20 mph, the vehicle began to make an abnormal noise and the battery light illuminated on the instrument panel. The contact pulled the vehicle over and smoke billowed from under the hood. In addition, the electrical functions failed. The contact was an independent mechanic who diagnosed that the alternator failed and needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was 57,000.
The contact owns a 2012 jeep grand cherokee. After the vehicle was operated, various warning indicators illuminated and there was an abnormal burning odor. The vehicle was towed to an independent mechanic where it was diagnosed that the alternator damaged the electrical system. The vehicle was taken to the dealer where it was confirmed that the alternator was defective and needed to be replaced. The manufacturer was notifiedof the failure. The contact was informed that the alternator was 180 amps. The vin was not included in nhtsa campaign number: 14v634000 (electrical system). The vin was not provided. The failure mileage was approximately 57,000.
The contact owns a 2012 jeep grand cherokee. While driving approximately 45 mph, the driver heard a whining noise under the hood and the battery indicator illuminated. The contact stated that there was a burning odor inside the vehicle. The vehicle was driven to the contact's residence. The dealer diagnosed that the alternator needed to be replaced. The contact was informed that the vehicle was not covered by a recall. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 43,000.
The contact owns a 2012 jeep grand cherokee. After being driven and then parked, the battery and check engine warning indicators illuminated. The contact immediately turned the engine off and a strong burning odor was present. The contact opened the hood and noticed smoke emerging from the alternator. The vehicle was towed to the contact's residence. An independent mechanic (evelio auto electric and fuel injectionin vega baja, puerto rico) diagnosed that the alternator failed and needed to be replaced along with the battery. The manufacturer was notified of the failure. The vin was not included in nhtsa campaign number: 17v435000 (electrical system). The vehicle was not repaired. The vehicle was not diagnosed by the manufacturer's mechanic. The approximate failure mileage was 71,000.
Alternator gone with low mileage 3.6 engine 160 amp alternator. Manufacture said they had a re-call p60 but my body style and vin. # didn't match. Same eng. And alternator on the grand cherokees that were recalled makes no sense what that alternator is on. Abad alternator is bad alternator. Vehicle was in motion when a wining noise and battery light came on,smelt hot.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle stalled and white smoke appeared. The failure occurred without warning. The vehicle was taken to a dealer where it was diagnosed that the alternator was defective and needed to be replaced. The manufacturer was notified of the failure. The contact was made aware of nhtsa campaign number: 14v634000 (electrical system). The vehicle was not included in the recall due to the alternator being an 180 amp. The contact was also informed that fca would not expand the recall on the vehicle until forced by nhtsa. The failure mileage was approximately 74,000.
The contact owns a 2012 jeep grand cherokee. The contact had just parked the vehicle at home when she observed an abnormal burning odor without warning. The contact observed smoke coming from the engine. The contact opened the hood and observed that the alternator was smoking and black. The dealer (dutch miller dodge, 339 maccorkle ave, sw, south charleston, wv, 25303) was contacted at 304-343-7700 and stated that there was no recall information. The dealer also stated that the contact could schedule an appointment and referred her to the manufacturer. The manufacturer was made aware of the failure and stated that due to her 180 amp alternator, the vehicle was not included in the recall. The contact stated that the recall states that 180 amps were included. The manufacturer stated that they would escalate the case and have a case manager call her back. The manufacturer did not provide a case number. The vehicle was not included in nhtsa campaign number: 17v435000 (electrical system). The failure mileage was 106,400.
The contact owns a 2012 jeep grand cherokee. The contact stated that the alternator failed. A local mechanic confirmed the failure. The manufacturer was not notified. The contact was informed that the vehicle was not included in nhtsa campaign number: 14v634000 (electrical system). The contact stated that the vehicle experienced the same failure listed in the recall. The failure mileage was 67,000.
2012 jeep grand cherokee. Consumer writes in regards to fuel pump relay safety recall. *ldthe consumer stated win module was inoperable at times. The consumer requested to be reimbursed for the failure.
Engine started running roughly and attempted to stall in traffic. Check engine light came on. I went to jeep dealer in gulf shores alabama and was told that the left cylinder head was defective. I was also advised that it was a manufacturing defect that could result in catastrophic engine failure. It is a well known defect in the 2012 cherokees with the 3.6 pentastar engine. If this vehicle had stalled while on an interstate ramp, or a valve in the defective head dropped down into the cylinder, an accident could result. Jeep has full knowledge of this defect but has not issued a recall. This could be as serious as the gm ignition switch issue.
The contact owns a 2012 jeep grand cherokee. The contact received recall notifications for nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system: wiring). The parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. While driving approximately 10 mph, an abnormal burning smell emitted into the vehicle. The contact stated that the interior lights were turned on, but failed. The vehicle was taken to a dealer where it was diagnosed that the wiring harness and headliner burned and needed to be replaced. The vehicle was previously repaired under nhtsa campaign number: 14v391000 (electrical system). The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 18,000.
Here are the issues i had with my truck which align with issues noted in recalls;tipm ' electrical issues in march 2015, the electrical component to the truck key malfunctioned after owning the truck for about 6 months. This malfunction did not allow me to lock the car using the key. I had the key battery replaced thinking that would fix the problem, but the key malfunctioned again one week later.sun visor and fuel pump recall- december 12, 2015i had an appointment with keffer jeep on east independence boulevard to have both recalls looked at. I was told they were both taken care of.alternator / electrical issues- november 4, 2016my wife was taking our son to school when she began getting a burning smell from under the hood. After dropping off my son, she pulled over and noticed smoke coming from under the hood. She cut the car off, initially thinking it just overheated.we left the car in the school parking lot overnight hoping it would start up the next day. I tried to start the car, but it wouldn't start and the key got stuck in the ignition. After having it towed to a mechanic, we learned that the alternator suddenly failed, draining the battery and causing the engine stall.when i experienced these issues with the truck on 11/4, my mechanic took the truck to state line jeep in fort mill, sc to get the computer reprogrammed.during that visit,my mechanic was told that the visor recall was still open which makes me wonder if the fuel pump issue was ever properly resolved.there are multiple alternator recalls for this truck, but not one specific to my vin number.
Was driving with my family, battery light came on and car shut off at the light, car started to make a whistling noise before light came on. Restarted car light was no longer on and noise gone. Drove about 5 miles on the highway and all the dash lights came on. Windshield wipers turned on then lost complete power of car. Unable to steer use emergency lights or brakes, luckily was able to coast to a stop and not get hit.car towed to our mechanic, mechanic said recall due to defective alternator.had it towed to local dealership sj denham, chrysler and dealership tells us there is no recall on our car for alternater. 10-12 days to get alternater. Won't provide rental or loaner. Car sits at dealership waiting foralternater.chrysler said they would assign a case managerand make it upscale case, that they would call us within48 hours,2 days later we have not received a call. Dealer is charging our extended warranty for this service and said we have to pay 100.00 deductible and 40.00 for the belt that was damaged. They also wanted 50.00 if we wanted them to locate the alter er within 3 days. We declined paying 50.00 stating this should be part of their customer service .
Every single one of the warning indicators mounted in the dash are going off alternately in rotation, front collision and blind spot warning no longer work either. My vehicle is subject to the following recall, the jeep, four months after the recall was an ounce, still hasn't supplied the needed replacement alternators specified in the recall: manufacturer recall numbert36nhtsa recall number17v-435recall statusrecall incomplete, remedy not yet available
My car is keep acting in very weird way,, but last time make me very very fear to drive it. And i face this situation many time this year, the problem is appears few times and i send it for fixing but still no one found the exact reason of the problem, still i am facing this problem every around 3 weeks.i am so terrified to drive my jeep. I love it so much & have it for 4 years but this year i start to have a very serious issues with my car.the problem is:1) when i am driving in the high way suddenly my car switched off and on again without any reason.( this happens many times)2) my seat is going forward and back word suddenly ( happens twice)3) the 2 sided mirrors on the right and left closing ad opening suddenly when i am driving. ( happens 3 times)4) the light at night closing or become very low for few minutes while driving.(happens twice).those problems comes and disappears suddenly and when i send my car for fixing they mention another issues which i always pay for it.. But i have only those problems that appears repeatedly and suddenly.please note this happens only while driving.please please advice me.
Electronic stability control malfunction indicator light randomly goes on and off while vehicle is in operation. Automatic wiper blades randomly activating while vehicle is in operation when no moisture or rain is present. Automatic key-less entry/exit system intermittently fails to work when using door front handle sensors. Dealership has recommended replacement of tipm under extended warranty in effort to resolve issues.
Grand cherokee recalljeep failed to make us aware of an alternator recall. My husband broke down on the side of the road (nearly killed mind you.) we had our car towed to our mechanic. Mechanic fixed the vehicle, and mentioned to us that the part had actually been recalled, again this was the first that we were made aware of this. We contacted jeep and put in a claim. Jeep, five months later, told us that we are only eligible for half of what we spent on the repair, because our mechanic was only 1.6 miles away from a jeep dealer. Why would i go to a jeep dealer to pay a premium not knowing the issue was actually because jeeps neglect to inform us of the recall?half the reimbursement, does not even cover the cost for the tow.
Car's tipm has been messing up. They say there hasn't been a recall on my model for that and another says it has been fixed. My car won't start at times, my horn honks at random times and just today my car stalled while on the interstate. I know the tipm had been a problem with these vehicles but i cant get any help with mine without paying out of pocket. I've about had it with my jeep.
In feb 2016 was driving through town and my dashboard and jeep started acting crazy and it just totally died as i tried pulling into gas station, was now blocking entrance/exit.totally dead, couldn't put it in neutral and hazards didn't work.replaced tipm costing me $1300.then in oct 2016, jeep dashboard started going crazy again and died as i'm driving and turning in the middle of an intersection!everything dead, no hazards, lights anything and it was pitch black.i was lucky i didn't get hit.now they said it was battery even though i argued that it wasn't, i said it was the tipm again.they replace battery, but battery light came on right after i left dealer.then they said it was the alternator.got it replace but it wasn't the alternator, it was the tipm again!they covered that since i just paid for it in february.faulty tipm's caused my jeep to totally die as i'm driving - twice!!if i was on a highway, it would have been horrific.and both times i had my kids in the jeep with me.absolutely unacceptable.never buying a jeep again.this is so dangerous.
Vechile does not start. Engine stalling and electrical warning light turns on. The vehicle was parked.
Takada recall took car had 4 recalls done now hard to start and while drive shout down
Jeep grand cherokee recall - i have had numerous issues with my 2012 jeep grand cherokee, primarily electrical related. My car was making a high pitched sound, it wasn't very loud at first, but progressively got worse. It wouldn't start at first - then had to try to start it a few times before it would start. The electrical system seemed to be malfunctioning worse. I assumed it needed a new battery, so i bought one and the guy at autozone installed it. I drove to my restaurant and it started acting up again (high pitch sound returned, had trouble starting it). As i was driving back home on the road (45 mph) - i saw all electrical workings cut off and back on (the red lighting lights flashed). As i tried to pull over, the entire electrical system failed. My power steering, anti-lock breaks, radio and everything electrical stopped working. I almost got in a wreck but it took every bit of strength i had to stop and steer the vehicle - i turned into a shopping center and steered toward an incline and eventually stopped (almost hit a car, then almost hit an elderly couple pedestrians). I had my car towed to hendrick chrysler fayetteville, nc. They said the pcm was out. It was still under warranty so they replaced it - but my vehicle has never been properly repaired. My check engine light comes on and off all the time and have had numerous electrical wiring issues (before and after the pcm) was replaced. My vehicle (when the pcm went out) could have easily killed me and anyone on the road at that time. The dealership keeps saying that none of that has anything to do with the check engine light or any of the other recalls - but i cannot accept that. I feel this vehicle - 2012 jeep grand cherokee - is an extremely dangerous hazard to all road.i have also had numerous other recalls for this vehicle.
Car lost all power for steering and braking.car stalled.was at low speed 5-8mph turning to the right into agas station driveway from busy roadway ofspeeds of 55mph.car went straight and rolled to a stop.grateful was parking lot and ditch in front of me and not the gas pumps or another vehicle as i had no control of the car stopping. I have twice had car to dealer for car going into limp mode. Both in year 2016. Same cylanoid each time.
I haven't had any trouble with my car. I was going to my dads when a battery light popped up. I was less than mile from his house. When i got to his house i cut the car off so my dad could check under the hood but he didn't see anything wrong with it. When i cranked the car back up my radio was cutting on and off, i cut the air on low and it started blowed heat out the defrost, and the windshield wipers start going off by theirselves. I cut the car off again so it would stop. When i tried to cut the car back on it wouldn't crank. My dad hooked it up to a battery charger because he thought the battery was dead. We got it cranked and left his house to take it straight to the jeep dealership. We got about a mile down the rode and the lights wereflickering, the steerwheel locked up and the car cut off. Under the hood started smoking. We were stranded on the side of the rode with my 4 year old son in the back seat. We had two people stop to try and jump the battery off but it was completely dead. We called a tow trunk and they towed it to there shop. They hooked up to there machines and said it was the alternator. Now i've paid $800 to get the alternator replaced. When the alternator went out it fried my power module control.
While slowing down to make sharp turns the vehicle will spontaneously shut off causing the power steering and breaking to not work. There are no error codes that come up and the radio and air/heat continue to work. The only reason you know the car shut off is because the breaks and power steering won't work. This has happened multiple times but you can never recreate the problem on cue. It just happens randomly without warning. This has happened both coming off the highway ramp around a turn and on a normal back road street going around a turn. The last time this happened was 11-13-2019
I have had multiple lights pop up on my dash, usually after it rains, but once for no reason. I will be driving anywhere from 20-65mph and the lights will just pop up. (abs, brake, and traction control lights) once i turn my jeep off and back on, it disappears. But when the lights are shown, my jeep drives a little differently.
Takada recall had recalls done car still hard to start and now dies when driving getting angry with the whole car very dangerous with kids in car
Tipm failure with lights not working
Alternator / electrical issues- november 4, 2016my wife was taking our son to school when she began getting a burning smell from under the hood. After dropping off my son, she pulled over and noticed smoke coming from under the hood. She cut the car off, initially thinking it just overheated.we left the car in the school parking lot overnight hoping it would start up the next day. I tried to start the car, but it wouldn't start and the key got stuck in the ignition. After having it towed to a mechanic, we learned that the alternator suddenly failed, draining the battery and causing the engine stall.this is my second time submitting this complaint with no response from your organization.
I am sitting on 3 recalls on my vehicle list above, brake shield, visor wiring, and now alternator problem. I am not very happy with 3 recalls that they don't have part for, and the dealership can not tell me if and when parts will be in, i am to the point i don't want this vehicle anymore because of these issues. I don't wanna wait till there is a injury or fatality. I want this resolved or vehicle replaced. I am guessing the air bags will be next knowing there is a recall on them on other vehicles.
While in motion at any rate of speed, vehicle will loose power to accelerate (all internal electronics are still active, however, the vehicle stalls). This has happened multiple times resulting in near crashes due to inability to accelerate to pull over. Fuel pump replaced recently in 2018, including a transmission fluid change. Multiple codes are being thrown which are broad spectrum and unable to be determined. I own this vehicle and require it for work transportation, including the transportation of children. I am terrified that it will happen again and i cannot get over in time to avoid being rear ended or worse.the date selected below is the first time this incident has occurred and continues to happen more than twice a week
Warning lights on dash randomly come onand off.back hatch randomly opens without activation.happens when vehicle is stationary and moving.
Electrical stability control does not work properly it sways from and rear. Mainly when it rains. Electrical system a problem between signal lights and the radio, when the signals are use the radio goes off??? lift suspension system operate by itself, up and down on his own, and that problem prevents for the suv to be aligned; also there is a shaking on steering wheel when above 55mph. I don?t know if this unit was taken for service on any other subject like; air bags, steering components, front suspension or any other campaign of recalls. I?m the third owner and have to find out the hard way.sincerely [xxx]usa. Retiredinformation redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *cc
The contact owns a 2012 jeep grand cherokee. While driving at unknown speeds, the instrument cluster lights flashed andthe engine stalled. The vehicle was towed to an independent mechanic, but was not diagnosed or repaired. The manufacturer and dealer were not notified of the failure. The failure mileage was 80,000.
Total power loss in cabin and engine, unable to open passenger doors from inside.the vehicle would not start and there was a burning circuit smell emitting from under the tipm. Aaa tried giving a jump but the vehicle would not turn over even though temporary electrical power had been established while connected to aaa power source. Electricalpower was lost upon disconnect from aaa source. Dealership determined that the problem was alternator failure which resulted in subsequent damage to the vehicles battery and connecting cables. Dealership also determined that the burning smellemitted from the battery.
Algunos de losmotoresde los vehculos3.6 vvt pentastarjeep gran cheroke presentan un defectode fabricacinen la cual se identifico en un 0.5 % de la fabricacin entre 2011 y 2012una falla en la culata lado izquierdo lo cual produce fallos de encendido con los cdigos p0304 -p0302 -p0306 y p0300fallos de encendido los cuales pese a tratarse de reparar estos cdigos no se pueden reparar por que la nica manera de solucionar es cambio de la culata lado izquierdo hecho que crhysler lo reconoce en un boletn de servicio del ao 2014 boletn de servicio del ao 2014 nmero 09-002-14 rev.bdonde lo especifican claramente y ademas extienden la garanta a 10 aos o240000km . Siendo el caso de mi vehculo que presenta esta fallapor lo que segn mi garanta(warranty repor for sud america ) la tengo pendiente con el cdigo (x56 ) 3.6l left cilinder head extendida por 10 aos o 239,850 kmsy mala combustin de gasolina que la bota cruda y esto produce la falla del catalizadorpor lo cual las emisiones de gases al ambiente son muy txicos lo cual daa el medio ambiente . Mivehculo ha sido revisado por el concesionario en peru se hanhecho las pruebas correspondientes y si van a asumir la reparacin de acuerdo a la garanta pero es el caso que la central de eeuu. Indicaron que no hay stock del repuesto hay lista de espera de mas de 120 casos en esperamientras tanto los consumidores nos vemos agravados con el exceso deconsumo de combustible y el ecosistema del planeta al tacho por las emisiones contaminantes. Es increble que tenga 2 meses en espera de la auto parte que por derecho deben de reparar ya que es una falla de fabricacin y ellos la reconocen . Y no dar respuestas sin fecha mientras el medio ambiente sufre la contaminacinsin retorno . Es u claro atentado contra el medio ambiente
My jeep has an ignition/starting problem.it will try to start but just keeps turning over.after 10 seconds it will stop then it will usually start after.online it says the timp could be the problem.
I started the engine of my 2012 jeep and as soon i began traveling with the jeep fluids poured from the middle of the engine. I did not notice this until i stopped the vehicle after driving 10 minutes. The computer did not show any signs of an error or engine trouble. When i stopped the vehicle and looked under the front of the car i saw a steady stream of orange liquid pouring from the middle of the engine.this fluid was engine coolant. I immediately had the vehicle towed to a local chrysler service station. My jeep has been with the service department for over two weeks now. The jeep cannot be fixed due the fact that chrysler has no spare parts.
In the 18 months i have owned the vehicle it has randomly turned off 5-6 times on the highway or on a street.the engine turns off (with no warning on the dash) and you lose power steering and braking.i have taken it to the dealership twice in the last two months and they are not able to diagnose.i am picking up the car tomorrow from the dealership that has had it for the past six days.they will be releasing me an unsafe car that i will not allow my daughter or wife to drive.
Check engine light (cel) is on with p0300 and p0302 codes, exhaust escaping #2 piston head- causing rough idling, cel flashes, and several stalls while in motion.found out this is "common" on pentastar engines, and parts are not readily available from chrysler to make repairs, and dealers let people drive the car instead of providing alternative transportation.they should have to repair and replace these heads that have now been redesigned in more current builds.letting people drive cars that can stall in motion is dangerous.not having parts readily available when they are having 300 to 400 of these failures a week is ridiculous.the attached link shows that chrysler had this part shortage since last summer, and is not meeting the demand for replacements even now.http://www.autoweek.com/article/20120813/carnews/120819959.
I bought this vehicle used & no problems until the recalls come rolling in but had a cylinder 2 misfire at 132,000 miles ok contacted dealership & it was fixed, but found out this was the 2nd time this has happened amongst finding out the whole engine had to be replaced from the factory. I'm now 161,334 miles & have a cylinder 2 misfire again. If it fails compression test again this will be a 3rd time the head has failed & i'm past jeep's extended warranty to cover it. Apparently jeep has not fixed their flaw. It spits an sputters, idles rough sometimes & i always do my maintenance when it's needed. It does it when i'm mostly parked but i can feel it when i'm stopped & idling.
This jeep has remote key-less entry/engine start. The engine cannot be turned off unless the gear shift is in park. If the throttle stays open causing unintended acceleration, one cannot turn the engine off. This could result in one or more deaths and/or serious injury! if one had an accident causing the engine to rev up due to a jammed gas pedal, how do one turn it off? chrysler customer service was contacted about this issue and their response was "the characteristic you describe, however, is a function of your vehicle's design and there is nothing that can be done to ?fix? the condition." reference number:email case number:supplied upon request.in other words they don't care about this safety issue!i have another car that can have the engine turned off, but it is a standard transmission. Madza's can be turned off while in drive with automatic transmissions.this jeep was purchased in the usa.
The latest incident happened sunday 11/29/20. Prior to this, the event has happened at least 4 other times. While driving at highway speed 55-70 and slowly coming down to a stop on a ramp or turning the vehicle while decreasing speed, the engine will stop running. No visual or auditory warnings happen, you're only aware when you feel the power steering has gone away, and the tachometer reads zero rpm. I have been able to safely pull off and stop in each event, the vehicle needs to be cycled off and then restarted.the safety concern is this event could happen into left turn across oncoming traffic with no ability to accelerate out of harms way.
Engine shuts off while driving, i was getting off the highway slowing down from a high rate of speed and my engine just shut off.i d id not even know the engine was off until i tried to turn and had no power steering or brakes.there was no warning lights no check engine light.all the lights and radio was still on.i had to put my jeep in park then start it again and it started right up.it has happened twice in one week.i am terrified while driving now that it is going to happen again.
On my vehicle dealers web site there is notice of the following recall. I purchased the vehicle used from them. They have no record of this recall being performed. Please advise if the recall applies to the subject vehicle and if you have any record of itbeing necessary to do or if it was done at another dealer. Thank youmy 2012 jeep grand cherokee recalls makemodelyearsummary of recalljeepgrand cherokee2012chrysler is recalling certain model year 2012 chrysler vehicles, including 200 and town and country models, dodge vehicles, including charger, durango, grand caravan and journey models and jeep grand cherokee vehicles manufactured from august 31, 2011, through september 13, 2011, that are equipped with 3.6l engines. These engines may experience connecting rod bearing failure due to debris inside the engine block. Connecting rod failure may lead to engine seizure which may increase the risk of a crash. Chrysler will notify owners and replace the engine free of charge. The safety recall is expected to begin on or about november 18, 2011. Owners may contact chrysler at 1-800-853-1403. This is chrysler safety recall number l33.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go tohttp://www.safercar.gov .
The contact owns a 2012 jeep grand cherokee. While driving 25 mph, the battery light illuminated. The vehicle made a humming noise and the vehicle stalled simultaneously without warning. The contact stated that the battery and the alternator failed. The power windows would not roll down when prompted by the driver. Furthermore, smoke appeared under the hood near the engine. The vehicle was towed to the dealer. The manufacturer was made aware of the issue. The vin was invalid. The failure mileage was 57,459.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the experienced a slight hesitation while driving. The contact called telegraph chrysler dodge jeep ram (12000 telegraph rd, taylor, mi 48180, (734) 309-7247) and it was confirmed that the part was not available. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact stated that while traveling 45 mph, the check engine light illuminated and the vehicle stalled. The vehicle was moved to the shoulder. The contact was able to restart the vehicle and was then taken to the dealer to be inspected. The dealer stated that the failure was caused by cylinder number 4 misfiring in the head of the engine. The dealer also stated that the part was currently on back order. The vehicle was awaiting repairs. The failure and current mileages were 23,000.
The contact owns a 2012 jeep grand cherokee. While the vehicle was stationary with the engine running, the vehicle would not turn off when prompted. The contact stated that the vehicle began to smoke due to fan that continued to run. On one occasion, the vehicle stalled without warning and lost power completely. Mike smith jeep of beaumont, texas attempted to repair the vehicle numerous times, but the failure continued. The water pump was replaced after the coolant oil began leaking into the pump. In addition, the traction control indicator illuminated. The manufacturer was made aware of the failures and instructed the dealer to check the tipm; however, the failures recurred even after numerous repairs. The failure mileage was 114,000.
2012 jeep grand cherokee. In regards to fuel pump relay safety recall nhtsa recall #19v-813 & manufacturer recall #v62. The manufacturer exceeded a reasonable amount of time completing the recall repair. Jeep has experienced shut-off while driving on freeway but nobody injured. Brought vehicle to dealer and they replaced fuel relay again but was informed that there is still no part or fix from manufactuer.
Unexpected engine stall while driving on freeway.this is the second time experiencing unexpected stall out while drive after the recall was completed.
My 2012jeep grand cherokee will stall as i'm coming to a stop. It doesn't alert with any codes when this happens. It is now doing this on a daily basis. The body shop informed me that a part is still not available for this issue. It stalled trining onto a on-ramp, while i was in a roundabout, as i approached a stop sign. It is happening at deceleration. No code is sent any time it stalls. The music is till playing, all lights are still on. I know it has stalled because the power steering is out and engine is off. I put the car in neutral press the break and started button to make it go again. Totally not safe while in a roundabout let alone anytime.
On two or three occasions in the last year, when i go to start the engine, the engine cranks many times, but won't start.i would typically believe this to be a "no fuel to the engine" issue or "no spark", but once i'm able to stop the car from cranking (whichhas been an issue) and attempt to start the engine again, it does so without incident.it makes me think that there is an electrical issue in the ignition system.there is no rhyme or reason as to when this happens or may happen.
Yesterday my jeep engine turned off twice while driving on city roads. This happened in the morning on my way to work and at night on my way home from dinner. Luckily this happened on city roads either before getting on the highway or after getting off the highway, as i take the highway daily for work. Conincidentslly both instances happened while attempting to turn right. I did not hear the engine turn off while driving, but noticed because as i was attempting to turn there was no power steering. The radio, dash and interior lights never flickered or turned off when the ingine stalled. Again, luckily i was not at a high speed when this happened and put on my hazards and was able to slowly come to a stop with the brakes but they were very slow to react. I put the car back in park and started it right up both times. Very scary experience to have the engine just shut off in the middle of traffic and panic to avoid an accident from occurring.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving approximately 40 mph attempting to stop, the brakes failed. The engine stalled and restarted shortly after. The problem recurred approximately 3 times. The vehicle was taken to the dealer. The technician was unable to diagnose the failure. The manufacturer was not made aware of the issue. The approximate failure mileage was 11,000.
On may 19, 2015 contacted dealer about (tipm) safety recall r09/nthsa14v-115. Service manager stated to me that they could not fix (tipm) present time because they did not have part. Service department stated to me they did not know when part would be available. Gave service department my cell phone number and asked to be contacted (asap) about recall part (tipm). I think chrysler should be made by our government to buy back my 2012 jeep. This is the (4th) safety recall i have had on this jeep. Dealer has not fixed recalls in a timely manner. I will never purchase a chrysler product again, i am sick and tired of unsafe junk coming out of fiat/chrysler. All consumers should be made aware of unsafe junk being put in chrysler vehicles. We in america deserve better respect from all automakers. I think my next vehicle will come out of russia!!!!! maybe they will understand how to produce a safe vehicle.
Coolant on jeep went to 245 red light went on.white smoke with bad smell out of the exhaust and no heat.burning smell outside of car..took the car to petboys. They filled it with antifreeze and said it could be the head gasket ..took it to jeep dealer ran test said it was fine...4 days later went to 245 again burning smell and white smoke out of exhaust.. Filled it with antifreeze again.drove on highway and local streets...i'm afraid the jeep will go on fire..please help, me..thank you
I want to launch a complaint that today my 2012 jeep grand cherokee's engine caught on fire. I was stopped at a stop sign and noticed my car started smoking. A police officer in the car behind me told me to get out of the car because the car was on fire. The car was towed to the jeep dealership and i'm waiting for them to tell me what happened.when i got home i noticed three small pools of dried and wet red fluid that may have been leaking from my hood and be in someway related to this incident. I would like to know if there has been some type of recall or complaint linked to red fluid and engine fires.thank you.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at 40 mph, the battery warning light illuminated and the vehicle stalled. The contact mentioned that all electrical functions failed. In addition, a burning odor was present. The vehicle was not able to restart. The vehicle was towed to a dealer where it was diagnosed that the alternator and battery had failed and the engine control unit was damaged because of the failure. The vehicle was not repaired. The vin was not included in the nhtsa campaign number: 14v634000( electrical system). The manufacturer was made aware of the failure. The failure mileage was 100,400.
I have less than 76k miles on my jeep. I have been the only owner, taking exceptional care of my jeep, always getting oil changes on time and maintenance with very few city miles on my jeep and i am having to pay 10k for a new motor and camshaft.
My jeep has been stalling multiple times when trying to start it. One night when i tried to start it, it would not turn on. I brought it to the dealership and they changed the fuel relay on it, however i just brought it back 2 days ago for the same problem. They replaced it again, however when picking it up it stalled again.
On 11/11/13, i took my car in for the state inspection and reported the issue of the car not starting / stalling out to huffines jeep in plano, tx.huffines diagnosed the problem as a faulty tipm.the replacement tipm was installed on 11/25/13.on 11/29/13, i noticed that every time i use my right blinker, my fog lights flash.car still does not start/stay running after starting and it has taken up to 8 tries to get it going.even if it sounds like the car started, it will sometimes die after running a few seconds.i've also noticed that the doors do not always lock when i press the button on the door handle.this is also related to the tipm.additionally, on 11/29/13, the dash light came on notifying me that the key fob battery was low.i replaced the key fob battery that day but that had no impact on the greater problems of the car not starting and the fog lights flashing when the right signal is activated.will be taking my jeep back to huffines tomorrow morning.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle was not experiencing any failures until the vehicle was serviced for nhtsa campaign numbers: 15v115000 (electrical system) and 17v435000 (electrical system). The contact stated that the vehicle failed to start and suddenly stalled before entering the highway. The failure had occurred three times previously. The police department had to assist with towing the vehicle. The contact stated that the vehicle had been towed twice before by a warranty company. The dealer (kelly jeep chrysler dodge ram, 175 pelham st, methuen, ma 01844, (978) 683-8775) was notified of the failure. The vehicle was taken to the dealer more than twice after the recall repair failed. The dealer was unable to determine the cause of the failures. The vehicle was not repaired. The manufacturer was notified of the failures. The approximate failure mileage was 87,000.
Car lost all power for steering and braking.car stalled.was at low speed 5-8mph turning to the right into agas station driveway from busy roadway ofspeeds of 55mph.car went straight and rolled to a stop.grateful was parking lot and ditch in front of me and not the gas pumps or another vehicle as i had no control of the car stopping. I have twice had car to dealer for car going into limp mode. Both in year 2016. Same cylanoid each time.
Vehicle has no diagnostic codes showing up but has stalled on us several times almost causing accident twice now. Also pulsates at speeds around 45 and again at 60mph. Since the last stall it now has a very rough idle. We have called dealership about recall and they state yes there is one but they do not have a fix. Are we supposed to just keep driving with these safety issues ? vehicle will stall while after driving coming to a stop at light. We lose steering ability and braking. We are usually going straight and on city street or coming off freeway
Vehicle shuts off within minutes of starting while stationary
On three separate occasions over the past two months, i have experienced an unanticipated engine stall when decelerating from highway speed in order to make a turn (both right and left).in each of these instances, as i was in the turn (or immediately before), the engine stalled, leaving me without power-assisted steering or brakes.this makes the vehicle difficult to control, as the amount of physical force needed to complete a turn is very substantial.in each instance, after bringing the vehicle under control, i was able to restart it by placing the shift selector in "neutral," applying pressure to the brake pedal, and pushing the engine start button.while i have sufficient arm strength to have been able to maintain control in each of these instances, it is, at a minimum, a surprising and unexpected event to have steering and brake assist fail simultaneously.a smaller person could easily lose control of the vehicle under these circumstances.i do not know whether, when this occurs, the airbags are disabled, but that may also be a matter of concern.
Unknown:fact:my 2012 jeep grand cherokee overland fuel pump relay can fail while driving and cause a vehicle crash without warning.this information was provided in december, 2019, in a letter/notice from fca.the recall number is v62/nhtsa 19v-813. Replacements for this fuel pump relay are being supplied to dealerships at the rate of 1 per week.this is unnacceptable and is forcing owners of these vehicles to put their families at risk.i cancelled my, and my family's vacation because my dealership is unable to provide a fix for this fuel pump relay, actually the second fix.the first was r09/nhtsa 14v- 115.
I recently purchased this vehicle and it completely shuts off unexpectedly. When it does it affects both the braking and the steering. The first time i was stopped at a light and was an easy fix but the 2nd time i was getting off an exit around 50 mph. I have young children and now i am scared to drive them around in it. I know in not the only one this is happens, there's complaints all over the internet. There should be a recall before someone dies.
On the first of march, my wife and daughter were about to start their day in the usual way. She opened the garage door and used her key fob to remote start our 2012 jeep gc limited( around 42k miles) ( factory installed remote starter) she walked away for less than 4 minutes and returned to see smoke coming from front passenger side of jeep. She called for me, and pushed the aux button to be sure the vehicle was off.i came running and despite my attempts to open the hood and beat back what quickly escalated into open flames i retreated to ensure my family's safety and to be sure the emergency responders were called.thankfully i was able to remove some potential fuel for the fire by removing our second car from the garage (also a chrysler) and securing the door between the house and garage. Luck intervened when the flames destroyed the garage door assembly causing the garage door to fall and help remove some oxygen from the fire. Eventually first responders arrived and were able to knock down the fire with foam . Later the firemen pushed the jeep into the driveway to ensure it was doused.though the remote start may not be directly responsible for whatever arc sparked the fire, it's my belief that its use contributed directly to the conditions that conflagrated the situation. If the wiring harness is otherwise suspect i would notbe surprised considering recent revelations on related models. The vehicle was just removed from the site today 3/9/2016 to copart facility, by insurance company for further investigation into the source of the fire.
The contact owns a 2012 jeep grand cherokee. On 5/8/2012 the contact pushed the start button on the vehicle, the lights on the vehicle flashed once, and immediately the vehicle turned off completely. Contact pushed the start button again, the lights in the vehicle remained off, and the engine did not start. The vehicle battery was completely dead. Contact attempted to jump start the vehicle in order to drive it to the dealer but vehicle still would not start. Subsequently the vehicle was towed to an authorized dealer for repair. Dealer determined vehicle had a bad battery. Per the invoice received from the dealer "body ground at battery was not secure" and after installing new battery mechanic noticed "sparking at lower negative cable on body" and that he "found nut for stud laying in the bottom of the battery tray". Mechanic then noted he fixed the above problems and re-installed the new battery. Dealer then returned the vehicle to the contact. The manufacturer was notified of the issue and a case was assigned.
Vehicle was brought in to dealer on 3/24/15 for stalling issues and other safety recalls. Car had not started on at least 4 occasions up until 3/24/25. I was told the key fob batteries needed to be replaced and that may fix the issue. I paid to have both batteries replaced. On 5/4/15 i brought the vehicle back to the dealer because the not starting issue had become more extreme. It occurred 8 times since the 3/24/15 service and on one occasion it would not accelerate while i was driving on a highway. There was an extreme delay and suddenly the car reacted and lurched forward. This was the first time it had ever done this. Additionally, on one occasion of not starting it continued to chug instead of just not reacting. Dealer advised again that one of the key fobs needed to have a battery replaced (both were replaced the previous month) and that they didn't have parts for the safety recall. Headquarters advised they would let me know in a few weeks or months when the parts would be available. The problems is rapidly getting worse and there are indications that there may be issues while i am driving it as well. I have asked for escalation and something even a temporary fix be done. No response from headquarters yet.
In the last 2 days, my 2012 grand cherokee has shut off while driving twice. On 10/29/2015 exiting the highway with my 2 year old daughter. The second time was the following day 10/30/2015 with my wife driving by herself.i have had the vehicle for about 30 days. I purchased it from the dealership. The vehicle shut off. There were no warning lights. The radio and lights all still worked. I had to coast to the side with no brakes, no power steering. Once stopped i could put it in park and start it again without issue.
Engine randomly stalls for no reason while in motion, leaving the car coasting with no power brakes or power steering. Once the car is brought to a stop, it will start back up and continue driving as if nothing was wrong. Internet searches reveal that it is a common problem afflicting these models with noclear solution.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at approximately 45 mph, the check engine warning light illuminated and the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was towed to athens dodge chrysler jeep ram (4145 atlanta hwy, athens, ga 30606, (706) 549-7555) to be diagnosed. The contact was informed that the transmission cooler, atf (automatic transmission fluid) needed to be replaced, there were multiple cylinder misfire, camshaft position sensor and the spark plugs needed to be replaced. The vehicle was repaired however, the failure recurred. The contact stated that the failure recurred four times. The manufacturer was contacted but no further assistance was provided. The failure mileage was 38,705. The vin was not available.
The contact owns a 2012 jeep grand cherokee. On multiple occasions, the vehicle stalled while driving in reverse or while idling. The contact also indicated that the engine would not immediately start occasionally. The cause of the failures were not diagnosed nor repaired. The recall notice for nhtsa campaign number: 15v115000 (electrical system) was received in april of 2015. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The failure mileage was 40,000.
1-after quickly stopping on the side of the road to collect mail, i tried to go back into the road to continue driving but the steering wheel locked and i could not straighten the vehicle. I ended up crossing into the other side, going into the ditch and hitting a snow bank. Due to the very slow speed (i was speeding from the parked position) and to the luck that there were no other cars coming on the opposite direction, no harm was done. Dealership never found anything wrong with it. 2- i have had two safety recalls on this vehicle that have not been addressed on a reasonable time frame. For one of them, my car is at risk of fire under the hood, and for the other one, there could be engine stall and crash. Jeep has informed of both, but has not been able to provide my dealership with the appropriate parts for fixing the problems. So i have been driving around with small children in the back seat, risking myself and my family's lives and all they can do is tell me nothing can be done and good luck? because it's monetarily cheaper to pay for lost lives than to avoid the loss? something needs to be done, this vehicle was not a cheap one, however we have been treated like they are doing us a favor just for letting us a know we are at risk of dying from car crash due to it's malfunctions.
Upon doing regular oil change the oil filter adapter cracked and the spring came out.the oil filter adapter now requires replacement.there is a known service bulletin for the problem from chrysler. Reference #09-003-13 * date of issue = 10/26/13
I bought the vehicle from a dealer with 14,500 miles on it. Still under the 3 year, 36000 mile warranty.started the engine only to have the check engine light illuminate. Drove byautozone and red the code, p0304, misfire on cylinder 4. Brought the vehicle to the dealer where purchased and he sent it to the jeep dealer for service. I was given a loner car from the dealer i purchased it from. I received the vehicle back on wed. July 31st from my purchasing dealer and was told the computer was flashed and re-programmed. Thursday morning, the day after the repair the check engine light illuminated again. Called the dealer i purchased the vehicle from and will be dropping off friday morning. I know of the inherent issues with the 3.6 l pentstar engine cylinder heads and want both heads replaced.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving home the alternator failed and caught on fire. The contact pulled over into a tire stop and they put out the fire. The vehicle was then towed to a dealer classic chrysler dodge jeep ram fiat of arlington (1111 i-20 frontage rd, arlington, tx 76018 682-206-3532). They stated that there were no recalls on the vehicle.they replaced the engine and that caused damage to the vehicle computer. The burnt alternator and pcm were replaced as well. These repairs were at the contact's expense. The manufacturer stated the same that there was no recall and gave the contact a case number. They called the contact back later and said they would not do anything else for the contact. The failure mileage was 140,000.*as
Vehicle engine shut off during right turn in busy intersection without any warnings. Unable to turnor control vehicle. Also the brake on lights come on in the consulduring normal operation.based on other jeep model recalls, i believe the problem may be related to the tipm-7 module. The vehicle is a grand cherokee overlander 4wd. Vehicle was able to be restarted and has not had another failure, however, this is an unsafe driving situation when the vehicle's engine dies while in motion in any road condition. Maybe related to recalls p54.
Having issues starting the vehicle will attempt to start but will not turn over as if the fuel pump or relay is not kicking in. Vehicle was parked attempted to start has an extended crank.
About a month after purchasing my used jeep, i was coming to a stop on a city street and my jeep powered off completely.after taking the jeep in to the dealershipthey fixed the fuel pump relay, which was recalled ,and sent me on my way. Since then my jeep has powered off 5 times (once while entering the highway, twice while exiting the highway, once while making a u-turn under the highway and once on a city street) each time while braking. I've had no power brakes or steering each time.
Unexpected stall while driving.happened twice this week monday 4/25 while turning and 4/28/16 while driving in a 45 mph road (grand river, farmington hills). This touch has been previously serviced by dealer for recall notice and has not helped the issue at all!
The contact owns a 2012 jeep grand cherokee. The contact stated that from to time to time the vehicle failed to start from a cold start. The contact had to wait and attempt to restart the vehicle. An independnent mechanic checked the vehicle and found nothing wrong. The mechanic suggested that the contact use fuel injector fluid to aid in starting the vehicle which worked for a short time. The contact called sterling heights chrysler dodge jeep ram (40111 van dyke ave, sterling heights, mi 48313 (586) 413-9610) and was promised a callback that never happened. The recurred and the vehicle was restarted after nine attempts. The vehicle was towed to an unknown dealer and the contact was informed that there was an interim fix however, it was not guaranteed to fix the issue. The contact retrieved nhtsa campaign number: 19v813000 (electrical system) while researching the issue. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 110,000.
Engine stalls while driving without warning.this started in november 2018 and has happened 5 times since.have taken it to 3 different repair shops and still no resolution.there was a recall back in 2015 #15v-115 to fix the fuel pump relay which could cause this to happen.service was done per the recall.have an active case with jeep (fiat) but they have been no help and keep sending us the jeep dealer.diagnostics have been done 3 times to no avail.this is a significant safety issue as the vehicle dies while driving and the steering locks up as well as the brakes.each time this happens the vehicle is in motion going about 40mph.has happened while going straight and while turning.the radio stays on and no warning lights appear on the dashboard.
April 5, 2013, less than a year (purchased - 2012 jeep grande cherokee laredo) the check engine light went on, took vehicle to service department, and informed my service provider (jeep dealership) there is a "problem" with the cylinder head. Very disturbing because the vehicle was purchased brand new, less than 10k miles and already a major part must be replaced on a "brand new" vehicle. I am informed that is not a common, and there are several other owners with the same problem "check engine light on". Repair took more than three days, because the entire engine must be taken out to replace these two cylinders. Very alarming and very concerned for the future of this vehicle, what else could possibly go wrong next? two months later, driver side seat must be replaced due to cracks in the "leather". Two months after, brakes are making strange noises, acceleration very slow, stalls, must press very hard on gas pedal for vehicle to pick up speed, very frightening especially when entering the freeway. Door panels appears loose, the doors (3) will not stay open, requires extra push and hold before it stays open by itself. To close the door i must literally slam the door, otherwise not shut, very disturbing because my childrens sit back there. Hopefully this is my last encounter the cameras (back) of vehicle flash on and off, i am very concern especially when the position of the driver seat makes looking back very difficult, the camera cannot be functioning inefficiently. The vehicle has a 3/year or 36,000 mile warranty and with the amount of issues i have encountered i do not find that to be sufficient or even utterly appropriate. I purchased a brand new vehicle not a used. If there were no warranties i could not imagined paying out of pocket thousands of dollars on repairs.
The contact owns a 2012 jeep grand cherokee. While driving 35 mph, the vehicle stalled without warning. The contact stated that the fuel pump fractured and caused a host of electrical failures in the vehicle. In addition, the vehicle would not accelerate and smoke appeared under the hood of the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 60,000.
Alternator failed while going down the freeway at 65 mpg, resulting in loss of steering and braking.alternator is 180 amp model.vehicle has only 80,384 miles.alternator failure occurred without any warning, and resulted in battery failure as well. Total cost for two components: $900 plus labor through dealership.
My vehicle has decided to start bogging around 35mph. It has continually done this for a week and has decided to start driving horrible. It does not drive like it has been. We are going to check what the problem might be sunday (7/7/2019) and attempt to fix. My jeep is no longer covered under warranty.
At approximately 60,000 miles, both engine mounts failed.the problem presented as a rough idle condition but was actually the motor mounts.
While driving down the road going 45 the engine has cut out and we have lost all power to the vehicle. We narrowly avoided an accident by pulling over and restarting the vehicle. The vehicle has done this three times and it doesn't seem to be during any specific time, or lengthy of travel. It has happened randomly.
I received a recall notice for the above vehicle.when i brought it to seaview jeep in ocean nj i was advised that the earliest appointment is september 15.my concern is that your recall notice states that "an intermittent or failed fuel pump relay could cause the engine to fail while driving and cause a crash without warning."when i called chrysler (800-992-1997) i was advised by the representative on the phone that the car was "more likely not to start" and "you cannot control the service schedule of the dealership".my question/concern/complaint is that how can you send out a recall that clearly states the engine could stall while driving and cause a crash without warning yet make someone wait 2 weeks for the appointment.my expectation would be that for a safety concern such as this i would not have to wait 2 weeks for the recall to be addressed when you clearly state a crash could occurplease advise how this will be addressedthank you[xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Still no remedy available to the consumer for the following recall. Am i driving a time bomb?manufacturer recall numbert36nhtsa recall number17v-435recall statusrecall incomplete, remedy not yet availablesummarythe alternator may experience diode thermal fatigue failure due to cyclical loads induced by electro-hydraulic power steering.safety riskfailed diodes may also develop a resistive short circuit that can result in heat, smoke and/or fire originating within the alternator.remedythe alternator part number must be inspected on all involved vehicles. Vehicles found with the suspect alternator will have it replaced with a new alternator containing improved diodes on all affected vehicles.
Takata recallmy visor caught fire while i was driving, vehicle shakes when stopped, check engine light remains on after numerous maintence check ups
2012 jgc ,54k miles . I appear better off than some,as my jeep's only real issue ,at the moment, is that it cranks but wont start. Disconnecting the battery and leaving it for an hour will re boot the tipm and car will start. Dealership singularly unhelpful, and chrysler customer service declined to help. I can see why.
I returned my single axel motorcycle trailer to the gravel storage lot and backed it into it's space. With the engine idling i put it in park, exited the vehicle and disconnected the trailer from the vehicle.i got back into the vehicle to idle it forward a couple feet to allow clearance for the removal of the trailer hitch from the receiver. With my foot on the brake i shifted from park to drive. Immediately upon being put in drive the engine accelerated to over 5,000 rpms and the vehicle lurched forward.i tried to shift back into park but hit reverse causing the vehicle to lurch backwards.i continued to push the transmission forward into park and shut off the engine.all this occurred with my foot firmly on the brake peddle.the incident lasted about three or four seconds.the rear tires spun in the gravel creating 3 inch deep divots. The vehicle is equipped with a 5.7l engine.my first thought was that the engine was going to explode.luckily there was no injury or property damage. The local jeep dealer inspected the vehicle and was unable to identify a cause.
Received check engine light (cel) p006d while vehicle was in motion.cause was a faulty oem filter housing w/ cooler 636463.safety risk is while this error was activated no other engine problem would be reported to the driver.replacement cost $953.76.service station stated many of these failures are being reported at this time.currently jeep does not have a recall on this failure.
A check engine light came on whilst stopped at a red light. We took it to autozone and they plugged into it and they displayed a misfire on 2. This is the 2nd time it happened. The first time chrysler changed the head. Now its in the shop for the same issue.i am waiting for the dealer to get back with me on what chrysler is going to do.
The engine unexpectedly stops running when slowing to a stop.started a few months ago but now is happening almost daily.the vehicle is dangerous at this point as there have been a few close calls in traffic when this happens. The dealer says jeep is working on it but there is no solution.it's been months with "no solution".this is dangerous!there's going to be an accident.surely jeep can come up with something to resolve this before someone dies.
After failing inspection it was in shop 6 weeks for repair but was not repaired! it misses more than ever, most often during idle & has difficulty starting at times & you can smell gas sometimes making me fear it will catch fire.
Ticking sound from passenger side exhaust header when cold . Possible gasket or header crack
Altanater caught on fire while driving resulting in damages
The contact owns a 2012 jeep grand cherokee. While driving at various speeds, the check engine warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the fuel cap might have failed or the contact might have refueled the vehicle with the inaccurate fuel type. The failure occurred intermittently. The manufacturer was not made aware of the failure. The failure mileage was 1,000.
The contact owns a 2012 jeep grand cherokee. While driving 55 mph, the vehicle started to jerk and lost power seconds later. The contact had to release the accelerator pedal in order for the vehicle to return to normal. In addition, the check engine warning indicator was illuminated. The vehicle was taken to mitchell chrysler dodge ram (416 hopmeadow st, simsbury, ct 06070, (860) 408-6005) where it was test driven and the spark plugs for the cylinder were replaced. The failure recurred multiple times. The vehicle was taken to an independent mechanic where it was determined that the lifter and camshaft failed and needed to be replaced. The manufacturer was made aware of the failure and informed the contact that the vin was not included in a recall. The contact was advised to file a complaint with nhtsa. The failure mileage was approximately 167,000.
While braking to take a right turn (braking from ~40mph to 15mph) power steering was lost. Fought the car around the turn, then pressed the accelerator, nothing happened. Looked at the tachometer and it shows 0rpm, tried to brake further and now have no brakes. Coast to a stop. No warning lights showed. All electronics were functioning normally. Placed car in park then started as normal. Model year is 2012z has 130000 miles. This has never happened before. No indication whatsoever of any problem previously
Car began to sputter and rise in rpms and missing gear going into nuetral and causing dangerous situations in traffic runs at 2 rpms in ideal standpoint now car is leaking fluids and service 4wheel drive lights on i read that there are recalls for this issue in other keeps but not for my vin number and this is a manufacturer problem
Vehicle struggles to start when starter button engaged.
Purchased used 2012 grand cherokee overland w/94637 miles on january 27 2018. On january 31 at 8:50am after driving two miles i came to a stop at a stop light and while waiting for light change the engine died. No warning lights - the only indication was rpm dropped to zero. Put vehicle into park and restarted without a problem. Continued driving for the remainder of 32 mile trip. Again on february 2 2018 the same thing occurred while my wife was driving. She came to a full stop and while waiting for signal light to change the vehicle engine quit with no warning lights. On both occasions this was the first trip of the day in the early morning ambient temperature of 55 degrees on dry pavement on city streets. Both times the vehicle was restarted without a prolem and the trip continued without interruption. Vehicle is scheduled at folsom lake jeep dealer for investigation.
The contact owns a 2012 jeep grand cherokee. The contact stated the vehicle hesitated to start however, was started after several attempts. The check engine and air bags warning lights were illuminated. The contact received notification of nhtsa campaign number: 19v813000 (electrical system). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to piedmont chrysler dodge jeep ram (4015 clemson blvd, anderson, sc 29621 (864) 305-4234) who stated that the remedy parts were not yet available. The vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was 130,000. Vin tool confirms parts not available.
The engine would turn over, but it would not start.it would start again after ten minutes or so.it has happened three times and been to the dealer twice.the dealer says they do not know what is wrong and can't fix it.the internet has information indicating that chrysler knows about the problem but does not have the parts to fix it.apparently, it could be an issue with the tipm.
Willnot turn over or start.bought this used with 26500 miles less than a month ago and the dealership that sold it to me never reported any recalls to this vehicle.this vehicle has six recalls to date and jeep is saying they have no permanent replacement parts.
The engine would want start. Repeatedly attempted to start the engine with it seeming to turn over but not start. I had to wait several minutes and retry until the engine finally did start. This is the second occurrence of this sporadic engine start issue. Previously, i took the car to a mechanic and they were unable to reproduce the engine start issue after many attempts.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle experienced multiple failures, such as the four wheel drive and windshield wipers would activate independently, the traction control and engine indicators illuminated, and the key fob failed to start the engine. The contact replaced the vehicle battery herself; however, the failures persisted. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was notified of the failures. The failure mileage was 118,000.
Engine stalls without warning causing full loss of power, including power steering and ability to brake properly... Ends in engine failure as well.this has resulted in multiple close encounters and lately it caused me to hit the curb and damaged front right wheel.. Will it be another car and a crash next time!???
The 2012 jeep grand cherokee will crank with no start. The jeep refuses to fire up, it will crank for long periods of time but will absolutely not start up. Could be an electrical issue or fuel pump relay or engine. Seems a lot of friends of mine are having the same issue with this very same model. Please help me with the defective car.
My grand cherokee has stalled several dozen times over the past few years and the dealer can't fix it. The car stalls when slowing to a stop or turning through an intersection but we can't duplicate the problem at the service center.the dealer kept the car for nearly a month trying to duplicate the problem but could not, but i have kept records over the past year of all stalls and the conditions and the only condition that remains constant is that i am quickly braking from 40 mph or faster or i am braking while turning. Initially it only occurred while turning left, but now it occurs while turning right and while braking quickly while going straight.i have been in several near misses due to losing power steering and brakes and i am to the point to where i can't allow anyone but me to drive the car due to the safety factor. Twice i almost hit a car while turning and once a big rig almost hit me in the side as the car stalled mid-intersection of a six lane highway.the car is still under chrysler's warranty, and as noted, the dealer has tried to fix the problem, but has failed time after time.the problem has occurred dozens of times but the latest time was today, at which point i decided to submit this complaint.although i can't duplicate the problem on demand, there are 3locations where it most often occurs, and it most often occurs in the morning. The first location is about 2.5 miles from my house, and the other two are 5 miles each from my house. Two of the three locations are at intersections with red lights, while the third is simply the location of where i work where it has stalled multiple times while just turning into the driveway. It also has stalled several times while coming home or just driving around or on vacation.dealer has replaced fuel pump relay, wiring, and some emission control parts.
3.6l engine. Vehicle keeps overheating. I have taken it to the dealership new thermostat new belts they have flushed the cooling system.the engine will run for approximately five minutes then it will start getting really hot up to 300 also the heating system will not work when this happens it blows only cold air.
The engine stalled completely while i was at a traffic signal, preparing to make a turn onto a busy highway. Loss of power to brakes & steering since the engine completely shut down. I shifted the vehicle into park, started the engine again, shifted into drive but the vehicle would not move. Eventually (in a matter of seconds) the vehicle lunged forward and i was able to safely drive home.
The contact owns a 2012 jeep grand cherokee. While driving approximately 30 mph, the battery warning indicator illuminated and a humming noise was heard underneath the hood. The driver saw flames under the hood and the vehicle immediately shut down. There were no injuries. Neither a police report nor a fire report were filed. The manufacturer and dealer were contacted (westbury dodge in westbury, ny, 855-477-5588) and stated that there was no recall. The failure was not diagnosed. The failure mileage was 77,000.
My issue with the jeep is that i believe it has an design and engineering flaw. This vehicle has an automatic transmission. When the shift lever is in drive the lever if bumped accidentally to the left it will down shift. This has happened to me on several occasions. I was traveling in excess of 65 mph's the first time it happened and didn't realize what had caused the downshift. This is very hard on the transmission and engine not to say a major safety issue. I'm left handed and drive such, many times i have caught the right sleeve of my shirt on the shift lever and have caused the transmission to downshift . I believe there should be a lever or button that should be depressed to allow the downshift to occur. Please address this issue. Thank you!
I have received the #r09 15v-115 fuel pump relay notice and contacted dealer, parts still unavailable.exceeds a reasonable amount for time for repair. The dealer stated that parts needed were not available. The manufacturer had not yet determined a solution for the issue. The manufacturer was not made aware of the delay. The vehicle was not repaired. Vehicle on multiple occasions fails to start.
The contact owns a 2012 jeep grand cherokee. While driving approximately 60 mph, the contact heard a noise from the engine compartment. The contact had to maneuver the vehicle to the side of the road. The check engine warning indicator illuminated followed by the entire instrument panel. The vehicle would not restart and was towed to an independent mechanic. It was diagnosed that the oil pump failed and the entire engine shut down. The vehicle was towed to the dealer and the same diagnosis was rendered. The manufacturer was notified of the failure. The vehicle was not repaired. The vin was invalid. The approximate failure mileage was 119,000.
This has happened 3 times, the first time i had just gone through the dulles toll and as i paid the toll and pulled off the engine did not stay in drive, it went into 1st or 2nd gear.the second and third time i was again driving on the beltway and the gear switched from drive to neutral or a lower gear.each time (3) i had to pull over and stop and go into park and then back into drive.don't know if it's an engine, gear or power train issue.also almost daily when driving, the engine sounds like it's pulling/straining and not going all the way into drive.this is happening in the winter and summer (any time of year, not weather specific).i always warm the car up before driving it.when the engine is not having this issue, it drives very smoothly.the issue happens 75% of the time (except when i take it to the dealer, it always drive smoothly when they take it out).have taken it to the dealer and complained but the response has been that when they took it out to test drive it, it was fine and they would have to keep it and do several test drives to see if it will replicate the situation.because i need my vehicle to get back and forth to work each day and they are not willing to pay for a rental or provide a loaner, that isn't possible.i don't have the funds to rent a car and pay a car note.i received the recall for the issue with the brakes so hopefully my experience with the brake needing to be pushed on firmly will go way when the part's come in (huge back order, on waiting list for parts).i also get the car serviced regularly (when it's time) so i know that's not the problem.
The contact owns a 2012 jeep grand cherokee. The contact received nhtsa campaign number 19v813000 (electrical system). The contact stated that the engine turned over but failed to start. The throttle control warning indicator light was illuminated. The vehicle was not repaired. Neither the local dealer nor manufacturer were contacted. The failure mileage was 90,000.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle failed to start and the check engine warning light illuminated. The failure recurred twice. The vehicle was taken to the carmax dealer in burbank, ca where the contact was informed that they could not service the vehicle due to others vehicle that needed to be serviced first. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 66,000.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at various speeds, the engine stalled. The vehicle was taken to a dealer, who diagnosed that the fuel exchange module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 99,000.
Transmissioncooler/ac condenser leak at tube joints
Vehicle in motion, but decelerating from higher speed to a stop or lower speed. Engine shuts off. No warning/dash lights come on everything else (radio, lights) continue to work. The only way to know the engine is no longer running is the power steering and power brakes don't work and the rpm on the tachometer go to zero. Car typically will re-start with no issue, but will almost immediately stop again. When the car sits for about 15-20 minutes, it'll start right up and drive fine.there has not been a pattern, other than slowing down. It's stalled on me the following times and situations:* slowing down to turn right off the highway - was raining, started right up after stall ran fine (2014)* slowing down to a complete stop at an intersection, would restart, but not stay running. Waited 20 minutes for towtruck and the vehicle started right up. (2016)* slowing to a stop for light in town, started right up, but would not remain running, waited 20 minutes ran fine (2016)* stalled in stopped traffic. Started right up was able to drive to a parking lot but stalled again and would not restart for 15-20 minutes. Ran fine once started again. (2017)* stalled in stop and go traffic on i-95 in philadelphia. Started right up again, but had to wait 20 minutes for it to remain running (03/2018)* stalled when coming to a stop for stop sign. Wouldn't start right up. Had to wait 15-20 minutes then it started and ran fine. (09/29/2018)have taken to the jeep dealer on the three earlier occasions, however, they indicate that they are unable to replicate the situation and there are no engine codes to review - therefore they are unable to correct the situation. So i have been driving the vehicle as is, but after the last two times of this occurring i must remedy the issue.assistance will be greatly appreciated.
Engine light came on 3 months ago, took to dealer said it was nothing. I asked why did it come on they said it's just computers some times they have to be reset. Engine felt like it was going to die. Engine light came on monday took to same dealer. They said i had cylinder misfire in the 6th cylinder and had to replace it. After searching on the internet i see this is a problem with jeep cherokee 2012. Why is this not on a recall?
Takata recallwhile i'm driving the vehicle it will shut off.i will put it in park and it starts back up.this is unsafe because i can be driving in traffic or be in an intersection and it just shuts off.i've taken it to have a mechanic look for any readings and nothing is coming up.it also shuts off while trying to start the vehicle up for the first time. It takes several attempts, again nothing coming up when taken to the mechanic.this has been going on for almost a year.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system). The contact stated that while her daughter was driving at 35 mph, the vehicle stalled without warning. Additionally, several attempts were needed to start the vehicle. The contact called clark crain chrysler dodge jeep ram (7245 us-61, st francisville, la 70775, (225)635-2900) and was informed that the parts were not available. The manufacture was not notified of the failure. The failure mileage was 130,000. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. While driving 35 mph, the engine stalled and all the indicators on the instrument panel illuminated. The contact was able to restart the vehicle and drive home. The contact received a recall notification for nhtsa campaign number: 19v813000 (fuel pump). The contact spoke with an unknown dealer and was informed to wait on the recall. The manufacturer was contacted and stated that the part was not available for the repair and advised the contact that they may need to replace the fuel pump; however, it may not correct the failure. The vehicle was not repaired. The failure mileage was not available. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. While the vehicle was parked, the contact was unable to start the vehicle with the main key fob. The contact stated that the spare key fob had to be used. Also, while driving unknown speeds, the vehicle started to stall. The vehicle was taken to scranton dodge chrysler jeep ram (located at 1146 wyoming ave, scranton, pa 18509, (570) 344-1261) where it was diagnosed that the key fob needed to be replaced. The part was replaced in december of 2018, but the failure recurred. The vehicle was taken to an independent mechanic who diagnosed that the receiver needed to be replaced. The manufacturer was not notified. The failure mileage was not provided.
2012 altitude. Sometimes when i am driving the engine will cut out. There are no warnings, no glitches in the electrical components or anything. The only way i know the engine cuts out is that there is no response from the gas pedal and i lose power steering. I have to shift into neutral, ease on the brake, press the start button, and then when it restarts i shift it back into drive and pick up where i left off. Like i said, there are no glitches in the lights or anything. No codes or engine lights or anything. I bought it in sept 2016 and its been in the shop about 9 times. They cant even get the problem to happen, let alone fix it.i emailed the jeep and fiat ceos for a paper trail in case i got into a wreck- wanted to cover my ***- and they responded. They said they'd pay for my rental car every time i brought my jeep in for service on this issue. So that has limited me to bringing it into the dealer. They are giving me a number to allow me to purchase a new jeep at employee cost, but, considering i bought a 2012 in 2016, i can't afford a 2017 model. I'd have to sacrafice a lot of my current options to try to find a vehicle priced to maintain my current payments.this has happened from all speeds. It happened to me while driving around 70mph, 30mph, and even after i came to a red light, and the light turned green, i pressed the gas and got nothing...the only thing that i have noticed, and i'm not even sure i really noticed this, but if i'm driving hard, and go from fast to slow quickly, but not slamming on my brakes, kind of like flying down the street and then the light turns so you gotta come to a stop soon. I hope that makes sense. I'm not even sure this has anything to do with it. I have aftermarket hids installed (ddm tuning with canbus plus or whatever it is) however, it's happened day or night, lights on and lights off.
The contact owns a 2012 jeep grand cherokee. While driving, the engine shut off without warning. The contact was able to guide the vehicle to the shoulder. The vehicle was taken to yark chrysler jeep dodge ram fiat (6019 central ave, toledo, oh 43615, (419) 877-7712) where it was diagnosed that the spark plugs needed to be replaced at 95,000 miles. The failure recurred, but the contact had not been able to reach the dealer again. The contact researched the failure and found that the totally integrated power module failed. The vehicle was not included in a recall. The failure mileage was 97,000.
Alternator gone with low mileage 3.6 engine 160 amp alternator. Manufacture said they had a re-call p60 but my body style and vin. # didn't match. Same eng. And alternator on the grand cherokees that were recalled makes no sense what that alternator is on. Abad alternator is bad alternator. Vehicle was in motion when a wining noise and battery light came on,smelt hot.
The contact owns a 2012 jeep cherokee. The contact stated that while driving 50-55 mph, the vehicle hesitated and stalled without warning. The vehicle was restarted. The contact received notification of nhtsa campaign number: 19v813000 (electrical system).the contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to hunter dodge chrysler jeep ram (1130 auto mall dr, lancaster, ca 93534(661) 948-8411) who stated that the remedy parts were not yet available. The vehicle was not diagnosed nor repaired. The manufacturer was contacted however, no further assistance was provided. The failure mileage was 150,000. Vin tool confirms parts not available *as
The contact owns a 2012 jeep grand cherokee. While driving approximately 25 mph, the battery warning indicator illuminated. The vehicle was taken to the dealer. The technician diagnosed that the alternator needed replacement and the part required was unavailable. Immediately after leaving the dealer and while driving approximately 35 mph, the seat belt indicator illuminated, the air conditioning and radio went off. The contact lost the steering and acceleration. The vehicle had to be towed back to the dealer. The vehicle was repaired using parts known to be included under an recall. The manufacturer was notified of the failure. The approximate failure mileage was 41,000.
I have a 2012 jeep grand cherokee limited, 5.7l engine.purchased the vehicle used. At approximately 60,000 miles (2015) the jeep begin to randomly stall while driving.it always happened within 10 minutes of leaving my house.fuel levels good, didn't matter if turning left or right. Vehicle stalled, causing steering to lock. Almost in 3 accidents. Only remedy was to put it in park, jeep would start right back up.this happened in june, august and october.after october stall, i took to the jeep dealership. The dealership couldn't find anything unusual, and replaced the battery. The trailer taillights were not working and they recommend replace tipm.things were fine until september 2016. On sept 2 jeep stalls turning right, full tank of gas. On sept 6 - stalls slightly turning into suicide lane. Back to dealership. Dealership has it from 9/7-9-9. Can't replicate it, and no errors come up.they do replace recall sun visors. Sept 18 - stalls going straight on road.again, this is in the morning, and within 10 minutes of leaving my house.saturday oct 14. Jeep stalls again around noon time. Hadn't driven it since friday 1pm, the day before. Full tank of gas. Died while slowing down towards a red light, going straight. Almost rear ended as a result.the dealership cant diagnose one thing that happens randomly.there is a plethora of complaints online regarding the tipm and alternator in this jeep.my vin isn't covered by the recalls, but it sounds like a tipm would remedy the situation.this vehicle is unsafe to drive, and chrysler isn't helping.
When slowing down or coming to a stop, the vehicle's engine will turn off and power steering will not work.in order to start the vehicle again, i need to completely stop, put it in park and start the engine.this has happened on the street and freeway.it does not happen constantly.i have had times where it happens 2 days in a row, once a week, and once a month.i have taken the vehicle to a dealer a few times already, but they have not been able figure out what the issue is.after having the vehicle at the dealer for over 1 month, i spoke to a senior technician that works at the dealer and he said it is a known issue.he told me that vehicles with the 5.7l engine and the push to start button have been having this issue and the issue starts around 30,000 to 50,000 miles and they are not sure what is causing the problem or how to fix it.
I was passing a slow moving truck on a 2 lane highway when my jeep lost power for several seconds. I came very close to a head on collision. The jeep has had a no start problem since i purchased it 5 years ago. It has been in dealership service departments multiple times for the issue with no resolution when still under warranty. All online research points to a defective tipm and there are related recalls. The current open safety recall is number v62 with fca for the fuel pump relay which is part of the tipm. The loss of power is one issue that can be caused by the faulty tipm, as well as the no start problem my jeep has had the entire time i've owned it. I contacted fca recall assistance center and opened a case, informing them that i almost had a head on collision due to their defective product with an open recall. They told me there was nothing they could do but notify me when a fix was available. This recall was issue almost a year ago and involves life safety. I have no choice but to continue driving a vehicle that almost killed me 2 days ago because fca refuses to fix a defective part for several years.
2012 jeep grand cherokee overland became possessed.while driving on the freeway, lights began flashing on dash, occasional lurches from transmission, one headlight goes out at night. When i pull over and turn the car off, it will not start.it was as though everything is dead. No response from any button on the key. After about 5 minutes, the headlights began flashing and horn bleating as though emergency. I pressed the "panic" button on the key fob and it stopped. Car now started. I drove a few miles then everything began going crazy again.when i stopped, with car still running, windshield wipers began working as though on intermittent. Then they began wiping fast. I tried turning the wipers on or off, to no avail. They were working with their own mind. Dangerous! i had no idea, while driving on the freeway, if both headlights would suddenly go out (it was night while i was driving) instead of just one, transmission damage may occur (what was causing the lurching?).when i pulled over.
The contact owns a 2012 jeep grand cherokee. While the vehicle was parked, it took multiple attempts to start the engine. The vehicle was taken to an unknown dealer, but was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 110,000.
I had the car for 3 years and didn't have any issues. Last saturday evening 4/14/17 we had just gotten home from running to the store and black smoke started to come up from the front right side of the hood. I backed the car out of the garage and went around the car to see what the issue was. Saw sparks, grabbed my son from the back ran and called 911. With in 5 min the front of the jeep was on fire. Took 30 min to put out and the car is totalled.
180 amp alternator experienced catastrophic failure causing total loss of all power, battery failure, pcm failure and smoking and burning smell from engine compartment.experienced loud whinning from alternator while driving immediately prior to failure.ultimate failure occured as car pulled into parking spot.this is the same issue experienced by 160 amp alternator under recall.it is extremely dangerous and chrysler/jeep should be required to fix these issues.
While driving our 2012 jeep grand cherokee limited the vehicle completely powers down. The engine shuts off and we loose all power to the vehicle. This has occurred a number of times both at low and high speeds. The vehicle will restart and operate normally immediately after these occurrences. Over the past two months three attempts have been made to repair the vehicle and the problem continues. Jeep believes they have identified the cause of the problem (wiring from tipm to fuel pump) but i have lost all confidence in their ability to accurately diagnose the cause based on past repair history. I believe the vehicle to be a danger to me, my family and others on the road.
Car started smoking,lights began flashing,wipers turned on lost all starring and car than died.
The contact owns 2012 jeep grand cherokee. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer who ran a diagnostic test and advised the contact that the head cylinder gasket malfunctioned. The vehicle was repaired. The manufacturer was notified of the issue. The failure mileage was 13,150.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at 40 mph, the engine stalled. The vehicle was towed to a dealer where it was not diagnosed or repaired. The contact received notification of nhtsa campaign number: 15v115000 (electrical system). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 21,000.
The contact owns a 2012 jeep grand cherokee. While driving 50 mph, the vehicle stalled without warning and smoke appeared under the hood. The vehicle was taken to dodge chrysler jeep ram city (4395 route 130s, burlington, nj 08016), but no codes could be generated. The vehicle was not repaired. The vehicle was taken back to the dealer where it was diagnosed that the battery, alternator, and power control module needed to be replaced. The alternator was repaired, but the failure recurred. The manufacturer was notified and did not assist. The failure mileage was 65,000.
Engine stalled while in motion on us highway 101 on 11/7/19; fortunately no crash occurred.we took into mechanic at jeep santa maria; they had it all week from 11/8/19 to 11/15/19 and said it was fine.it appears this was caused by a faulty part that was installed pursuant to a previous recall that fca has been investigating since 2018. We are anxious to have this open nhtsa campaign number:19v813000 resolved asap.
The contact owns a 2012 jeep grand cherokee. While driving 55 mph, the engine stalled without warning. The dealer could not duplicate the failure. The manufacturer was made aware of the issue. The failure mileage was 49,000.
When getting off the expressway or highway my truck cuts off when i exit for my stop no power or control of the power steering.
Unexpected engine stall out while driving.
The contact owns a 2012 jeep grand cherokee. While parking the vehicle at home, smoke was seen coming from the front of the vehicle and a burning odor was detected. The contact stated that the check battery warning indicator illuminated. There was no fire. The vehicle was taken to milton ruben superstore (3512 washington rd, augusta, ga 30907, (888) 516-3797) where it was diagnosed that the alternator and battery failed. Thealternator, battery, and cpm were replaced. Two weeks prior to the failure, the battery was replaced. The manufacturerwas made aware of the failure and offered no further assistance. The contact received notification of nhtsa campaign number: 17v435000 (electrical system). The parts were not available for the recall repair. The manufacturer stated that owners would receive a second notice in 2018 when final remedy parts become available. The contact did not feel safe driving the vehicle. The failure mileage was approximately 87,000.
This jeep was replaced because the prior jeep was lemon law.the engine light appeared after about 3 weeks of purchase, the car was brand new.like the last jeep, it would stall causing loss of power brakes and power steering.the electrical system would also freeze (navigation and radio) constantly and would not fix itself unless the battery was unplugged.shave jeep in thousand oaks, ca upgraded the engine and navigation software, but problems resumed short after.shaver jeep then informed me that they would only look at the vehicle if the engine light was on.the engine light would go on and off so it was hard to time it right to bring it into the shop.because of this "rule," shaver jeep will not acknowledge that the car has been brought in for repair 7 times.as of today, the car stalled on a busy freeway and put the passengers in danger.constant engine code: crankshaft position sensor.
Engine stalls for no reason under braking and deceleration. Happens more often when braking and turning.loss of power steering when it happens.does not happen frequently , more often in the cold when the car has been started.cant replicate it when car is hot.dangerous when it has happened on exit ramps as car has to be controlled with no power steering and car has to come to a complete stop, put in park where it has always restarted.people behind me not happy when stopping on exit ramps.have brought to dealer after it has happened and the car has not thrown any codes.there is not real pattern to this stalling, but, having to stop the car to restart it posses a danger of getting rear ended.happens at speeds between 30 to 60.happens most frequently in rotaries (roundabouts) when slowing down to enter.
I own a 2012 jeep grand cherokee vin: [xxx] for the past several months since purchase, the jeep has had issues starting and has stalled while driving at high rates of speed. This vehicle is not safe to currently drive and i am getting nowhere with the dealership (performance jeep: delaware, ohiohttps://www.mopar.com/en-us/my-vehicle/recalls/search.htmlwhen clicking on this link and entering the vin below it shows the recalls completed for our jeep. The 2nd .pdf attachment (attached) shows the tipm recall was completed on 2/24/15. Our car is continuing to stall.?the totally integrated power module (tipm) on your vehicle contains an internal fuel pump relay that could operate intermittently or fail without warning. An intermittent or failed fuel pump relay could cause the engine to stall while driving and cause a crash without warning. What your dealer will do... Fca will repair your vehicle free of charge. Your dealer will install an external fuel pump relay.?carfax attached. First, a chrysler dealer tried reprogramming the computer module and then had to replace itin 2013.prior to the february 2015 recall.(i assume what they identify as the engine/powertrain computer/module is the tipm module ?i.e., the totally integrated power module.)issue 1in august 2015, they replaced the fuel pump relay (i.e., the recall work).2nd issuethen, in april 2016, they tried to reprogram the engine powertrain computer module again, and again failed and had to replace it. Third issuewe are now having issues with the vehicle:fourth issue, still not fixed after taking it to performance jeep on 3 occasions. There has been a class action law suit with a settlement. As i understand those terms, they include an extended warranty on fuel pump repairs for up to 7 years/70,000 miles. We are well under the 7 years/70,000 miles. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
My wife was driving the vehicle when all of the sudden the engine started to rev and would not shift up or down.she could only go maybe 20 mph - people passing and honking on a 4 lane road.she found an area and pulled off the road into a retail parking lot.she put the car in park and then shifted back into drive and the issue continued as the car moved but the engine rev'ed without shifting to the next gear.she put the car in park and called the local dealer, where she was told to call chrysler road side assistance and have it towed in.the dealer took a look at it the next day and could not make it happen again.they said they re chipped it i believe(reset the electronics).this same issue happen again approx. 30 days later and it was towed in and they could not find any issue.they said we had to take the vehicle back and there was nothing they could do.we have had the vehicle towed twice now both in the morning taking our daughter to school.we cannot trust this vehicle and are looking at selling it.that is what the dealer suggested as well.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at approximately 70 mph, all of the warning lights illuminated. In addition, the vehicle failed to accelerate. The vehicle was taken to the dealer where it was diagnosed that the engine needed to be replaced. The manufacturer was notified of the failure. The approximate failure mileage was 30,000. The vin was not available.
This vehicle has on at least four separate occasions in the last 2 years just simply stopped running.to be clear, each time i was in the middle of driving somewhere and the engine would just stop.each time, i was driving somewhere locally and on city streets. The first few times this happened, i was either stopped at a stop sign, or stopped at a red traffic light, at which, i either "felt" the engine stop, or i realized it when i went to proceed after the stop and got no reaction from the car when i hit the gas and tried to proceed on my way.these times, i simply turned off the ignition, and started the engine again.i don't remember and didn't take note of whether all electrical had turned off or not.but the most recent time this happened was very concerning.it was july 10th, approximately 11pm, and i was driving on a local boulevard at approximately 40-45mph when, again, the engine just stopped.this of course, disabled power steering and power brakes.headlights and radio continued to work.thankfully, i was able to safely pull over and turn on my hazards.i then turned off the ignition, and was able to start the engine again.the car has not replicated the issue since then, but i have to consider this when i take my family for a drive/trip.i have to consider their safety, and the thought that it could just stop in the middle of a turn or at high speeds on the freeway, or both, is very concerning.the fact that the engine just stops, (and doesn't sputter or shudder or shake to a stop) makes me believe this is an electrical problem.
I have 4 recurring problems with my jeep.first, the driver's heated seats periodically will not work.second, upon starting my car, it will just stall or shut down.this happens 2 to 3 times a week.third, the check engine light continuously comes on and off (and when i get it checked, i am told something about the thermostat, but have had no problems with it overheating). Finally, the cruise control on/off button will not work sometimes.i have to physically hit the steering wheel for it to work. I have read about tons of recalls for my year jeep, but my vin number is not included.i am starting to think it should be.
Fuel pump, recall done but not effective. Almost three times a week, the jeep grand cherokee does not start or stalls right after starting. This is when i am parked and will just keep cranking and not start. The dealer wants to charge me to replace the fuel pump and does not acknowledge the recall is faulty. Driving on the highway, the car stalled on me for no reason and then took 5 minutes of cranking to finally start again. Luckily i was not in the middle lane on i95. At first it happened once or twice a week, now it is almost everyday.
The contact owns a 2012 jeep grand cherokee. In cold weather, the engine failed to immediately start. Napleton's arlington heights jeep (1155 w. Dundee rd, arlington heights, il) was notified of the failure. The contact indicated that the vehicle was previously serviced per nhtsa campaign number: 15v115000(electrical system) in which the fuel pump relay was replaced. However, once the temperatures became colder, the failure recurred. The manufacturer was notified, but no assistance was offered. The vehicle was not diagnosed or repaired. The vin was unknown. The failure mileage was 54,000.
The jeep has stalled several times. It has happened more than a few times. Usually happens when coming to a stop at light/stop sign. However the scariest time was when the engine unexpectedly turned off while driving about 45-50 mph on street. Wife able to bring the jeep to a complete stop and restart. Took to dealership and were told chrysler is aware of issue. There is going to be a recall as soon they have a fix.
Engine light goes on blinks and car starts to shake had dealer look into engine.they stated the engine block needs replacement.this has been going on since i owned the jeep. The car can stall at any minute and just shutoff.driving on city streets engine light blinks for a few minutes the goes solid for a few days then goes off only to restart the process car always shakes and makes noises.
Chrysler made a recall on the fuel pump relay on nov 14, 2019. On nov 18, 2019 my vehicle completely stopped in the middle of the street and did so numerous time during the week. Luckily, i was never on the highway went it happened. I called chrysler they informed me it was one of the vehicles in the recall, however they did not have a solution at the moment and i had to wait until jan 2020. I could not drive a vehicle in that condition, so i took it to my mechanic. I called chrysler to inform them of this and they said to just submit the proof of the service. However, when i did submit the proof they declined it stating chrysler had not updated the recall and there were no parts. I should get reimbursed for the recall.
Braking from ~35mph to make a right turn at traffic lights the car just stalls without any indication of issue. No power steering or brakes. All electronics still functional.coast to to a stop at the side of the road, fighting the heavy steering to avoid cars in the on coming lane, place in park press brake pedal and hit start button, and the car starts right up. Drive to dealership (prime jeep in saco, maine).steering module clock spring was replaced last year (august 2018) as the supposed cause for this exact stalling problem that was happening last year.
I have a 2012 jeep grand cherokee that was bought brand new in december 2011.in 2013 i experienced my first incident where my jeep started, ran for 1-2 seconds, then died.i tried multiple times to restart it and could not get it to restart.i finally decided to completely turn off the vehicle and start the ignition process over.thankfully that seemed to work.between the first incident and the next service visit (january 2014), this happened approximately 6-10 times.i made the dealer aware of the issue and they noted it on the service sheet; however they told me they saw no error codes and could not recreate the problem.the in february i had an incident where it started then stalled, then the security alarm sounded.i had to remove the push start and use the key in the ignition in order to disengage the security system.then approximately one week later i started the jeep to go to work and it died after running for 1-2 seconds.i restarted the ignition process, this time when i let go of the push button start the starter continued to crank for approximately 10 seconds, until i exited the vehicle and locked the car.now in the last two days the vehicle has started, ran for 1-2 seconds, then died on three separate occasions.i have made an appointment with the dealer and shared the above information with them.i have advised them that i think i have a bad tipm.i am hoping to get this addressed immediately since i have 33,500 miles on the vehicle and do not want this to be replaced after the warranty expires.i am seeing the average cost to replace the tipm at a dealer is $1200-$1400.there are enough similar stories about these sort of issues that jeep/chrysler should issue a recall and stand behind their product.
Nhtsa campaign number: 14v634000 / chrysler recall p60 already exists but that is for 160 amp mine is 180 amp, i think that is the only difference.my jeep died and would not start up again.all power was lost 100%, luckily my family and i were stopped at a gas station getting sodas.it sounds exactly like the same issue of the recall that is already out but also effects my jeep with the 180 amp alternator. According to chrysler that is the only difference in the two models.mine is a 2012 jeep grand cherokee with a 3.6l v6
While driving on a rainy day, my car shut of-at the time i was doing approx 50 mph.i had to pull over to the side and restart the car.when i took my car, i was informed there is a tipm issue and my computer needed to be replaced, costing me over $1500.since my warranty expired, i have to pay out of pocket.my hands are tied on this one, as it potentially can cause a serious safety issue for my future.also a problem with the tipm, my car has failed to start on approx 10 occasions.it takes me about 20 minutes to get it to start.
I was pulling into a parking spot and transitioning the vehicle to park when the vehicle accelerated. I had my foot pressed firmly on the brake but it did not stop and it went up and over a parking barrier into another parked vehicle.
The engine malfunction light came on and i took it to the chrysler dealership on 1/28/2015. The codes that were set said the engine hada misfire and the left head would have to be replaced on the engine. I looked this up on the internet and this is a known problem with the 3.6 liter v-6 pentastar engines. It appears that chrysler said this problem only existed in half of 1% of this type of engine. It appears that the internet is full of people having this same problem. I would like to know if you are aware of this problem and exactly how many engines have had the left head replaced.
The 2012 jeep grand cherokee check engine light was on and stalled then pulled over to side of street then restarted engine.took to dodge dealership -had major engine failure no-to low compression on lft cylinder head.is the fuel tank on this vehicle defective will it leak and explode/catch fire if rear ended? this vehicle was owned by dealership with open/active recall safety defects. Should i be concerned with driving this vehicle. Dealership did not disclose this when they sold the vehicle. How is this legal and allowed to get away with this dangerous vehicle. I don't want to put my family in it. Maybe the dealership owner will put his family in it since he's selling defective cars. I just get another safety recall notice. This vehicle is an accident/fatality waiting to happen. The manufacturer/dealership should refund the purchase price or be criminally charged. I paid thousands of $'s, this vehicle is a total loss who going to buy it.
Push button start does not work. Fuel pump is not working properly to allow the vehicle to start. The vehicle has stalled out on a freeway. Will not start while stationary. I have to tap the fuel pump in order to start the vehicle
Lifter & camshaft failed while driving on the highwaythe engine response failed while driving & just about caused an a car pile up on the highway, all while dumping fuel out of exhaust! the dealer knows about the the flaw with the 100,000+ with the same issue, will not fix it unless owner pays over 4k+ & will not address the extremely hazardous issue. The independent service place says itā€™s a flaw from the production & that jeep knows but wonā€™t resolve it, unless owner pays.
2012 jeep grand cherokee.consumer writes in regards to vehicle brake booster recall repairs. Consumer sent additional correspondence. *ldthe consumer stated on 02/15/2018 the vehicle stalled without warning making the vehicle inoperable. The dealerships resolution was replacing the electro-hydrualic power steering and the amp alternator per recall.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving, the vehicle stalled without warning.additionally, the vehicle failed to start-up on several occasions. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable. The vehicle was taken to an independent mechanic and the contact was informed that the tipm needed to be replaced. The contact called the local dealer who stated that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 77,000. Parts distribution disconnect.
My alternator and then my ecu computer were damaged exactly in the same way that was described in the p60 recall. Unfortunately i realized that my vin is not listed in the recall.how can i get reinbursed from the dealerall the expenses that i paidif my vin is not in the recall although it has the same damaged that is described in the p60 bulletin , please advisemarcelo
The contact owns a 2012 jeep grand cherokee. While driving 15 mph, the vehicle lost all power and stalled without warning twice. There were no warning indicators illuminated. The vehicle was taken to an independent repair shop, but was not diagnosed or repaired. Victorville motors (14617 civic dr, victorville, ca 92394 (760) 733-8484) stated that there were no open recalls on the vehicle. The manufacturer was not contacted. The contact referenced nhtsa campaign number: 17v435000 (electrical system), but the vin was excluded. The failure mileage was 40,000.
The contact owns a 2012 jeep grand cherokee. The contact stated while driving about 45 mph the vehicle stalled without warning. The vehicle was towed to first chrysler dodge jeep ram located at (280 e washington st, north attleborough, ma 02760) to be diagnosed. The contact was informed that the engine would need to be taken apart for further evaluation to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not contacted nor informed of the failure. The approximate failure mileage was 79,000.
I purchased my vehicle aug., 16, 2018.while driving the vehicle will shut off and loss of all power occurs.it is extremely frightening and dangerous.i know there has been a recall for this issue and when i look up my vehicle under recalls it is showing that all recalls have been taken care of.the dealership has never solved the issue i have and it continues to happen.what do i do in a situation like this?this has been going on since i purchased the vehicle several times on several different occasions.after looking up the carfax report i've realized this vehicle has had a problem with shutting off while driving since it was new.
Vehicle stalls upon ignition.it will sometimes not start again for a minute or two.the start problems are worsening as time passes.vehicle is stationary when this problem occurs.
This is not the first time this has happened owned car since oct 17 the engine stalls in the middle of driving has happened 6 times.a near miss twice of hitting a tree.you loss power steering when this happens.took to dealer and they cant find anything wrong.taking it back tomorrow 2/1/18 to do a diagnostic test and keep the car until it does it.very dangerous to drive!jeep do something about it!listen to the complaints on the internet!seems very common practice for jeep
The contact owns a 2012 jeep grand cherokee. The contact stated that on 6/24/2013 the malfunction indicator light (mil) illuminated driving approximately 35 mph. The contact called the authorized dealer and notified them of the issue. The dealer stated the light was most likely caused by a loose gas cap. The dealer instructed the contact to give it a couple days and it would most likely turn off.the light turned off after 2 days. Subsequently on 7/10/2013 the malfunction indicator light illuminated again while traveling at 50 mph and the vehicle stalled. The contact restarted the vehicle. The vehicle was taken to the dealer the next morning. The dealer ran a diagnostic test and informed the contact that the failure was caused by cylinder number 2 misfiring in the head of the engine. The dealer replaced the head, valve, and cylinder number 2 on 7/13/2013. Vehicle was picked up on 7/15/2013 and the next day the malfunction indicator light illuminated again. Contact notified the dealer of issue and will be taking the vehicle back.
Unknown cause of overheating. Authorized service performed by dealer. Upon initial diagnosis of vehicle no code was put out while simultaneously in active overheat mode. Multiple investigations performed by service techs were performed.
Sudden stall out while driving at 45 mph (on telegraph road, redford, mi area- city street).this has occurred once after the recall was performed on the vehicle.
A fuel pump relay failure result in a no-start condition.
There have been four incidents while driving my vehicle at speed from 35 to upwards of 70 mph, my 2012 jeep grand cherokee without warningpowers off and engine shuts off. The issues were diagnosed by criswell jeep service center, whereby the first occurrence was due a faulty and loose ground/ the subsequent re-occurrences were due to failure of totally integrated power module (tipm) which was replaced at mileage of 10,811. Oddly, one year for second on june 10, 2014, same issue recurred. I contracted chrysler to report the defect and open a file on the matter. They instructed to take to another jeep service center for secondary assessment on electrical issues identified a year earlier. Darcars jeep service center could not find nothing wrong even after their technician drove my suv to his residence and added 62 miles onto my vehicle. In conclusion, i informed a"possible of "fix" but the solution is unproven and not supported by chrysler. Parts are on order to install a new receiver, antenna-r and antenna-p which should cure what is deem as unidentifiable issue.
The automatic charging system light came on 2 hours into driving north on the highway to wisconsin from chicago.there was no human action that correlated with the light coming on.it simply came on when going consistent speed on the highway in no traffic.i learned from the driver's manual that this most likely meant that the alternator had failed and i needed to get assistance immediately.i took the car into a repair shop on a thursday where it would remain for 10 days as things began to unfold.the employees of the repair shop could identify no fault in the alternator after thorough inspection and driving tests.the warning light had turned off.however, after it had been cleared of all inspection and turned on, there was an enormous failure in the car causing it to smoke.without warning, the alternator caused such a massive short that it not only failed itself, but also broke the car's engine computer.i come to find out that there was a recall by chrysler (t36) for this specific issue and included 2012 jeep grand cherokee's.i was never made aware of this recall but there is no question that this failure is specific to the manufacturing errors by chrysler jeep.there have been a total of 10 recalls on the 2012 jeep grand cherokee, 3 of which have been specific to this vehicle, and clearly, now a 4th.this could have been a been an incredibly dangerous situation and the failure by chrysler to notify me or include my vehicle in their recall is preposterous.i have documentation regarding repair and claims attached. More info and claim documents available upon request.
I have an ongoing problem with starting my 2012 jeep grand cherokee v8 overland.the jeep will start but will stall right away.sometimes if you put the jeep in gear quickly it will stall in gear also.most of the time it stalls right after starting.i have to shut the jeep off and press the start button again to get it started.i have had this jeep at the dealership (colorado chrysler jeep) multiple times over the last two years and the "resolution" for the dealership is that they can not recreate the problem.on 4/10/15 the dealership said that it stalled on them and they replaced a switch ig 08053059.received the jeep back and it stalled the next day.called colorado chrysler jeep back and they said that the service department would have to get an electrician in to have it looked at and that would take a couple of weeks.i called chrysler at this point and chrysler had me take the jeep into cherry creek dodge because they could "get me in quicker". On 5/22/15 i took the jeep to cherry creek dodge and the service department performed procedure s1308000399 5/2015 outlined in chrysler's star system.the next day the jeep stalled.i have called back multiple times to both chrysler and cherry creek dodge with either no answer or no solution.cherry creek dodge is now putting me of with a new recall saying the service department thinks that will fix the problem, and chrysler wants to go with what cherry creek dodge says.my problem is that this has been going on for two years.i'm not sure what to do at this point.ever day the jeep stalls at some point.any assistance with this problem would be greatly appreciated.we first noticed this problem at about 25,000 miles.we took the jeep to colorado chrysler at 35,451 miles and the jeep has about 54,000 miles now.at first the stalling was just every once in a while, now it happens daily.
This engine in this vehicle misses from time to time.i've told my dealer each of the last 3 times i brought in for service or for recalls.they have reset the computer and updated the software and say that if runs fine.i took the vehicle on a longer trip and it started missing during a late night drive to virginia.the missing was so bad i was loosing power. I am aware of the fuel pump recall that went out on this vehicle in april, but according to my dealer the parts are just becoming available now. I am on a wait list with no definite date to when my vehicle will be repaired even though i believe i have symptoms of a fuel pump failure. I am afraid to drive the vehicle and even more afraid to have my children or my wife drive it. I am amazed that this vehicle has had i believe 5 recalls and still fiat chrysler gets so much time to react and repair what appears to be a serious problem.i would have hoped our government would have held the new italian/fiat owners of chrysler to a hiring standard.fiats reputation for low quality cars was so bad that they had to pull our of the us and now they are back. Why are they getting away with selling cars with defects that are potentially very dangerous and then allowed to have months and months to recall and repair them?
Car started normally however, once i began driving, a number of diagnostics errors were displayed on the screen. I started to smell as though something was burning so i returned home. A few minutes after that, the entire car went dead. No power at all. I could not even lock the door.i see that there was a recallp60 / nhtsa 14v-634 related to the alternator and the description of events that could occur with that, was pretty close to what i experienced this morning. However, when i researched this with fca, i was told that my vin was not a part of that recall. So now, i am thinking that i may have this defective equipment in my vehicle. I have to have the car towed to a local dealership for a diagnostic review but over the phone, the service rep believed that it sounds like an alternator/battery issue. I have also read numerous complaints from other jeep owners about similar problems. I want to be covered in case this turns out to be an issue where my vehicle should have been included in the alternator recall but was not. I was lucky that the failure occurred before i got away from my home and on the freeway.
2012 jeep grand cherokee.consumer writes in regards to lack of parts to fix sun visor vanity lamp wiring under recall. The consumer stated the dash rattled, the sunroof had to be fixed on several occasions, the glove box,alternator and engine head were replaced.
With only 50,800 milescheck engine light produced several codes. I took this vehicle to 3 different places for a diagnostic test. They said it was power steering / a/c coolant leaking. With the 2nd diagnoses they found a leak with the auxiliary cooler (transmission fluid).so i had a complete transmission flush work done, but it's still leaking..
My 2012 jeep grand cherokee laredo has stalled when turning on and has often not turned on. When driving the vehicle the car has shut off almost causing an accident.this has happened on many occasions. The car accelerates often when driving the lights, airbag symbols, etc turn on erratic. I had to replace the alternator and battery due to faulty timp which jeep has recalls on however not my year although-my car has the same problems which i have to pay for and i have researched and many other jeep owners have the same issues and jeep is very aware and are not taking responsibility, i feel unsafe driving this car especially with my children, the car is unreliable and have been late to work due to the car stalls and lack og turning on. This car has a mind of its own starts when it feels like it, speeds up on its own, lights turn on off,tells u keys left the car when it hasn't. Very angry at jeep i should not have to pay for faulty equipment due to your negligence!
Vehicle stalled while stopped at stop light.when started, idled very rough and stalled again.car was towed to dealer.dealer indicated failure in fuel pump relay.repair involves disabling of fuel pump relay in totally integrated power module (tipm) and installing external fuel pump relay.failure also resulted in failure of valve spring.the repair regarding the fuel pump is identical to the repair outlined in chrysler safety recall p54/nhtsa 14v-530, which per chrysler customer service rep is only applicable to 2011 vehicles and not 2012 vehicles.this fuel pump failure affects more vehicles than outlined by original recall.
Abruptly stalling while traveling on interstate highway.complete loss of all power, requiring to get off the road, place in park and re-start.re starts without hesitation.incident has occurred 5 different dates/times and the dealer has no fix stating they are unable to replicate the issue.most recent date 06/05/2015
Vehicle stalls while running at various speeds and at times will not start. The transmission periodically misses and makes hard knocking sound. Started doing this 2017
When i press the push start and the brake, the engine will stall and not turn over. It has happened multiple times in the 4 years i've had it. The last time i tried to start it, it would not crank. I used jumper cables to try and revive the battery. Doing this reverted power back to my vehicle, yet it would still not turn over. I then had to put the keyfob into the ignition and try it manually. Still nothing worked and my car will not turn over and start. It makes one click, and then nothing.
Jeep stalls suddenly while driving with no indication other than the loss of power steering. This occurs repeatedly at different speeds ranging from 15 mph in the city to 60 mph on the highway. Stalling has occurred when slowing down and also while turning.
1.jeep dies for no reason when decelerating it happens at highway speeds when taking the foot of the gasit last happened on highway 1 on a big curve, steering and brakes lost power on acliff side road.(scared me and the family 1/2 to death)it has happened on the dumbarton bridge in commute trafficit also happens when decelerating on off ramps or coasting to stop lights.you need to completelystop the car put it in park and press on the brake to restart it. This in traffic is also dangerousjeep says 10 things may cause it and they will not fix try any of then because they cannot pinpoint which one it is.2. Cruise control slams on the breaks for no reason.another dangerous problemno cars in front of me, open highway, no overhead bridges or guard rails in sight and the brakes slam on.
The issue with my car was exactly the same as its sister product, 2012-2013 jeep wrangler, which was recalled for this problem -reference the nhtsa campaign id no. 13v234000.the same design flaw exists in the 2012-2013 jeep grand cherokees and these models also need to be recalled.problem:the power steering return line contacts and wears a hole in the aluminum transmission oil cooler line. There is no warning light or obvious low fluid levels, so an owner may not have any way to know when it happens. Risk:such a condition can result in a loss of transmission fluid without the owner's knowledge, which may cause transmission damage and loss of function.in my case, there was no warning light or obvious low fluid levels.i continued to drive it until a regularly scheduled check up.i am unsure of whether there is any undetected damage, but i was told that i was only miles away from burning my transmission out and it shutting down.the repair cost was $849.27 at the local dealership.however, if it had shut down while driving on the highway, which i do often as a single mom with two daughters, the vehicle could have lost function while driving. Why isn't this recalled already?it's not safe andit's the same exact problem as it's sister product that was already recalled!
The contact owns a 2012 jeep grand cherokee. While driving at various speeds, the vehicle stalled and the check engine light illuminated on the instrument panel. The failure occurred more than ten times. The dealer was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 72,000.
06/30/2014:car was craning slow. Outcome: battery replaced. Brake booster recall and replaced. 08/18/2014: car was towed in. Outcome: fuel pump overlay was replaced. 09/15/2014: car was towed in not starting. Outcome: battery replaced and new alternator replaced. Last incident happened on 09/12/2014 i was driving home, the car panel started flashing, vehicle shut off, and i lost power steering. No control of my car. Thankful i wasn't in an accident. I had my children in the car. Precious cargo. This is a huge safety issue and concern. If i was on the freeway i can only imagine what would have happened. My car only has 37k miles on it. An alternator should not be needed to be replaced at such low mileage. I can understand 100k. Plus 2 battery replaces needed within 2 months. This car is not reliable nor safe.
Vehicle randomly shuts off while driving. No indications of problem as far as warnings. Loses all engine power, power steering, power brakes. Happens when slowing. Once shifted to neutral or park, it will restart without issue. Intermittent dangerous problem. No faults active, no diagnosis to be found. Vehicle is up to date on recalls as far as we can tell. Concerns for safety are present. Vehicle currently has 128929 miles, but this has happened 3-4 times a year randomly since we purchased it at 33k in 2014.
The contact owns a 2012 (na) jeep cherokee. While driving 15 mph, the vehicle stalled without warning and completely lost power. In addition, the malfunction, electronic throttle control, and acc indicators illuminated. The vehicle was towed to jeep, dodge, chrysler of simi valley, california, but the dealer could not duplicate or determine the cause of the failure. The manufacturer was not made aware of the issue. The failure mileage was 110,093. ..updated 08/30/17
Starting issues, starts up and quickly cuts off. All lights and power are on. Plenty of fuel in tank but not overfilled. I think it is the fuel injection area. I worry it will just cut off due to that while driving. This has happened at least 3 times in the past 3 weeks, it is becoming more frequent.
2012 grand cherokee v8 overland summit.engine won't start at random times. Engine just cranks and cranks but won't fire. Let it sit for a while then will start.been into the dealer 3 times now since august 2013.they replaced fuel pump overlay harness after checking found no fuel pressure, and found a "star case" with fix. This did nothing as problem still occurs multiple times a week. Dealer claims they have never heard of this problem.
Was driving back from florida to pa when the alternator went on the vehicle.the engine was smoking and we lost all power to the vehicle.had the vehicle towed to a dealership in north charleston, sc.
The contact owns a 2012 jeep grand cherokee. While driving 45 mph, the vehicle stalled without warning. The contact was able to restart the vehicle. Lou fusz chrysler jeep dodge ram fiat (3480 state hwy k, o'fallon, mo 63368, (636) 442-8100) was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the failure was intermittent. The manufacturer was not notified of the failure. The approximate failure mileage was 87,164.
The contact owns a 2012 jeep grand cherokee. While driving various speeds, the vehicle stalled without warning on more than one occasion. The vehicle was taken to an unknown dealer in chicago, illinois where the vehicle was repaired with unknown parts, but the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 48,000.
The 2012 jeep grand cherokee overland i purchased two years ago has started to completely stall while driving causing the power steering to not function as well as the brakes. This engine power turns off randomly at around 10-15 mph (when making turns, stopping and/or accelerating) but there are no warning lights that appear on the dash. All electrical power to the car still functions and the engine stall is not noticeable until applying pressure to the brakes or trying to steer the wheels. The first incident was (easter) 28 april 2019. The car shut off around 10 miles per hour as i made a left turn crossing the incoming lane into a parking lot. Luckily there was no car coming or a serious accident would have resulted. The frequency of these types of stalls have become greater. They are happening at least once a week without any type of warning. The most recent incident was november 7th 2019. This vehicle was released from the dealership on november 1st, 2019. The vehicle has been taken to the dealership multiple times to find the problem as well as maintenance. Nothing has been found that would cause this. The dealership says the vehicle is perfectly fine. As simple test drive will not be able to find the problem.this is the same concern as fca recall t59 and nhtsa recall # 17v-572.
The contact owns a 2012 jeep grand cherokee. While driving 35 mph, the power steering and the accelerator pedal failed. The warning lights on the instrument panel illuminated. Also, the vehicle started to emit smoke from the engine compartment and stalled. The vehicle was merged to the side of the road and was towed to a dealer. The technician diagnosed that the alternator and the battery failed and needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was 36,900.
In 2019 my engine light went on with code p0520 - oil pressure sensor. I replaced the oil pressure sensor and the engine light came back on a month later with the same code p0520, so i replaced the oil pressure sensor for a second time. Less than a month later i began getting a generic code p06dd. I have sense replaced the oil pressure sensor a 3rd time along with the oil filter housing and oil pump. It was fine for about a week but then code p0520 - oil pressure sensor returned. There issue is not mechanical and no one has been mechanical as all of the parts associated with the code have been replaced repeatedly. Nobody is able to resolve it and i cannot pass inspection until they do.
The vehicle has now had it's 3rd water pump replacement, jeep has put a warranty extension on the water pump's for the 13-17 model years and i have a 2012 with the same effected part and jeep refuse's to pay for something they know its a problem, they won't do anything for me and i have had to have it fixed by an independent repair shop. The warranty extension is x73 from jeep.
Engine started running roughly and attempted to stall in traffic. Check engine light came on. I went to jeep dealer in gulf shores alabama and was told that the left cylinder head was defective. I was also advised that it was a manufacturing defect that could result in catastrophic engine failure. It is a well known defect in the 2012 cherokees with the 3.6 pentastar engine. If this vehicle had stalled while on an interstate ramp, or a valve in the defective head dropped down into the cylinder, an accident could result. Jeep has full knowledge of this defect but has not issued a recall. This could be as serious as the gm ignition switch issue.
The contact owns a 2012 jeep grand cherokee. While driving approximately 50 mph, gray smoke appeared under the hood. The manufacturer and dealer were not notified. The vehicle was not diagnosed or repaired. The approximate failure mileage was 50,000.
Attempted to use the autostart to warm vehicle and after one minute it shut off. Tried 5 times to start vehicle using push button, would not start or stop. Finally let me start with keyfob. I contacted dealer that morning and was told it is most likely the tipm but they don't have any; also i was told it is unsafe to drive my vehicle and get it repaired asap. Luckily i was able to locate a dealership with an appointment and part to fix it; even though they told me the computer might just need an update. Vehicle continued to not start at random times using keyfob. Having issues starting car up to the time i drove it across town to dealership, it would not turn over, sputtered, shook and started. I also have parts on order (been on order since 9/28/14) for the active recalls for brake booster and sun visor fires. I always hear a running sound after the vehicle has been shut off. Chrysler's customer services department is no help. I expressed my concern with all the recall/safety issues via email and was told "sorry to hear of your concerns and delay in having parts. I regret the problems you are having with your vehicle. Unfortunately we are unable to diagnosis your vehicles issues via email. We recommend contacting your authorized dealership to arrange an appointment."did they even read my complaint!!! i have an appointment to have it fixed but what happens between now and then.what happened to the dependable chrysler products? this is my 5th in 18 years of driving and my last. Hopefully i do not hurt/kill anyone or myself behind the wheel of this vehicle. I am scared to drive it. It is a 2012 with 28k on it, this is just disgusting! for as much as these jeeps cost i expect a better product and customer service from chrysler. Their dealerships can only do so much without backing from the manufacturer. Chrysler needs to fix these issues these are safety issues.
While driving home from work during rush hour traffic on the highway, the red battery light came for the first time since i owned the vehicle.within minutes of the light appearing, the jeep's air conditioning went off, all warning lights appeared on the dashboard and the windshield wipers turned on (without prompting them). All three of these things happened within seconds of each other so i tried to pull over to the side of the highway but the jeep lost all power and stalled in the right lane of the highway. There was absolutely zero power so i was unable to turn my hazard lights on or put the car in neutral to roll to the breakdown lane (see attached picture).i then had to exit the jeep into oncoming rush hour traffic in the left lane and luckily made it safety to the shoulder where i called 911 and triple a for a tow.the jeep was towed to my local mechanic who said the alternator failed and that he had to unplug it from the battery since it was still producing excessive heat hours after it arrived there.i then called the fca customer service and referenced recall t36, since the exact same thing happened as the description provided (although i did not have any recalls on my vin). They put me in touch with the local jeep dealership to set up an appt so i paid for another tow there. The next day i receive a call from the service dept that my alternator failed, which drained my battery, which broke my module powertrain control computer totaling $2,134 in repairs.they cannot confirm nor deny that my jeep is part of recall t36, but regardless since my vin does not have any recalls on it, that i have to pay in full and that if down the road there is a recall that i will get reimbursed.i then call the fca customer service back and they check their internal system and confirm that i am not part of recall t36 and there are no outstanding recalls for my jeep.
Within the span of approximately 15 months, the engine has randomly turned off 8 times in the middle of driving.when this occurs, the car loses power steering and braking, making it difficult to control, aside from the fact that the car can not safely be moved to a safe emergency stop location.the car has been to the dealership numerous times, but with no solution.the dealer has performed all recalls and software updates, but these have not solved the problem.the dealer has stated that they cannot replicate the problem, so therefore cannot fix it.chrysler customer care was contacted and a case manager was assigned to the case.the case manager instructed the dealership to drive the car, which they had done before, to try to replicate the problem.they were unable to do so and the case manager has stated that there is nothing that can be done if the problem cannot be replicated.when asked what to do in the event the vehicle causes an accident, the case manager stated to contact him at that point and he will take the case "to the next level". In short, the car must be involved in an accident before chrysler is willing to do anything. At this point, we are not comfortable driving this car for which we are paying a lot of money and are not being offered any solutions.
The contact owns a 2012 jeep grand cherokee. While driving 40 mph, the instrument cluster illuminated, flashed, and the vehicle stalled. The contact called a local dealer (zeigler chrysler dodge jeep, 208 w golf rd, schaumburg, il 60195) and was informed to contact the manufacturer. The the vehicle was not diagnosed or repaired. The manufacturer was notified of the issue and stated that the parts were not available. The manufacturer stated that they could replace the failed parts,but the repairs would be the contact's responsibility and he would be reimbursed at a later datethe failure mileage was 80,000.
The contact owns a 2012 jeep grand cherokee. While driving 45 mph, the vehicle shook violently and the check engine indicator illuminated. The vehicle was taken to jacksonville chrysler dodge jeep ram arlington (9600 atlantic blvd, jacksonville, fl 32225, (877) 677-5782) to be diagnosed, but the cause of the failure was not determined. The vehicle was not repaired and the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was 85,000.
This vehicle will stall while you are in drive and driving.there is no indication that the car has stalled.lights and radio are one.when you go to break, the car will not stop.the following do not work, breaks, emergency break, power steering and throwing the car in park.you have to coast until you stop and hope you do not hit anything.once you stop, the car will restart.this is a know issues with this vehicle.it has been in over 3 times to get fix.it does have a recall but that has not fixed the problem.it is currently a deadly weapon.
When slowing the vehicle it will just silently shuts off. This happens usually at the same 5 places, 3 of them when slowing to make a right hand turn in an s turn and the other 2 going straight slowing to stop to make a left turn across traffic. I feel like it's a combination of braking, steering wheel and when its shifting into 1st since i'm either in a stopping situation or s turn situation. When this happens i loose steering and brakes causing me to go into the opposite lane of travel head on. There have been recalls on the alternator for my vehicle but mine has never been included. There has been a recall for a sensor that has been completed but did not solve the problem. This is a serious issue, my chance for a head on collision is very very scary. This happens about 6-10 times a week.
Jeep sent a recall notice without having a solution on hand. It has been 10 months since the recall. Fuel pump relay failure can cause major accidents. My vehicle has had check engine light spontaneously come on. I took it to jeep dealership for a fix and they refuse to do anything about it. I have a small child in the suv most of the time and i am concerned for the safety of the child. Jeep is not willing to work with me on a solution to either fix the vehicle or supply a temporary replacement until my vehicle is fixed. Please help!
Usally when i drive the car slow the speed the cars turn off the dealer says the car was repaired but i have over 6 videos when my car turn off in the highway the danger is you can't use the steering because is to heavily to drive.
Jeep attempts to start when start is pushed.engine turns but will not start.occasionally it starts and then quickly shuts down.other times it starts and runs perfectly.
The contact owns a 2012 jeep grand cherokee. While driving at 65 mph, the engine stalled without warning. The vehicle did not restart. The vehicle was towed to a dealer where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired.the contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the failure. The failure mileage was approximately 36,000. The vin was not available.
The contact owned a 2012 jeep grand cherokee. The contact stated that while driving approximately 70 mph, the malfunction indicator warning sensor and the electronic throttle sensor lights illuminated as the vehicle speed began to decelerate. The contact stopped the vehicle and opened the hood where black smoke and flames started to emit from the engine compartment. The fire department extinguished the flames. The vehicle was destroyed. The manufacturer was notified of the failure. The failure mileage was 72,000.
I engaged the factory installed remote start in side my garage. Within 3 minutes the engine was on fire. The fire originated just in front of the passenger seat but under the hood. I pressed the start button in order to turn the car off of auxiliary. Flames engulfed the engine and my house.
The contact owns a 2012 jeep grand cherokee. While driving out of a public parking lot, the vehicle stalled without warning. The contact shifted the gear into park and was able to restart the vehicle. The contact drove home, but the vehicle failed to start again. The contact called monroeville chrysler jeep at (412) 856-1422 (located at 3651 william penn hwy, monroeville, pa 15146) and was advised to schedule a diagnostic appointment. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 72,000.
My wife was stranded when the engine stopped and will not restart. Mechanic made us aware he cannot fix as this is an issue under an open recall for the vehicle since november 2019.i called a jeep service center who said they cannot apply the recall work because jeep/fiat haven't made the parts available.meantime we now have a jeep we still have to pay for even though it cannot be driven.this recall came out a year ago and i am told another year could pass before jeep makes parts available to service centers.what in the meantime are impacted jeep owners supposed to do, keep paying for vehicles that cannot be driven?two years being without a vehicle is completely unacceptable.we had shut off the engine to refuel and the engine would not restart, stranding us.our mechanic ruled out bad gas and indicated the tipm has malfunctioned.recall 19v-813 addresses it (jeep's recall for it is v62) but appears another year will pass before the recall can be done.that's a year after the recall was announced.again, unacceptable.
8 times since new and 3 times since its last trip to the dealership, our jeeps engine will cut out, 6 times were when lifting off the throttle when exiting the interstate and twice where in traffic. When this happens you lose power steering and it becomes very hard to control. There are no warning lights on the dash, and no codes stored in the computer. Since this is completely random the dealership has not been able to duplicate it. I have replaced the battery, crankshaft sensor, camshaft sensor, and intake air temperature sensor, all with no help. We just dropped it off again and told them we do not want it back unless it is fixed.
My engine light has decided to light up in my jeep randomly one day after starting it. After scanning it, it shows code p0522. The research i have done has shown it usually shows the oil light when it is that code. So as a result, i have had my oil changed again and i have ordered a oil pressure sensor/sender hoping that will fix all my problems which will be installed next sunday (7/7/2019). I also had to change the water pump because it had a crack in it, the thermostat just for precautionary measures, and the belt because it had a tear in it about half the size of the width. All of this to try to figure out the problem with the engine light and the scanner showing the code p0522. So we will see if that actually fixes the problem.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle stalled without warning. The vehicle was not diagnosed or repaired. The contact received notification of nhtsa campaign number: 14v115000 (equipment, tires); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 10,000.
Around may 1, 2015 received recall notice warning that defective tipm could cause a crash w/o warning. Contacted jeep to schedule repair. Told no parts available. Reluctant to drive vehicle that "might crash w/o warning. Parts are still not available for repair. Have effectively lost use of vehicle for 10 weeks. Jeep should be required to provide loaner or pay for comparable rental until parts are available and repair is made. Jeep should extend warranty for the months vehicle is not safe to drive....updated 09/22/15
I had a recall on alternator which i had recall on and didn'treceived a letter in the mail. So one day i was driving with my family and i smell smoke coming my hood which i thought my car was on fire so i pull over and got out the car and call road side service to tow my car to championship of decatur. They fix the recall on the alternator and didn't replace my battery which was low. They charge my battery and everything was fine so i pick my car up and when down the street for 4 miles and my car cut off again so i had to get to auto zone to get a battery. I have a new battery and alternator and my jeep is still no powering on. I do not feel safe driving my vehicle anymore i have a 1 year daughter and another baby due any day now. So how can we resole this issue its not safe having a electrical system problem.
I was driving on the highway on 7/21/19 and my 2012 jeep grand cherokee's engine seized.the car had to be towed and now jeep has a 2 month waiting list for the hemi motor (which apparently this is a known problem for - that is why the waiting list is so long).it will be over $8000 to fix and i still owe on the loan for the car that i have had less than 3 years.if hemi motors are a problem, jeep should make them with v6 not the hemi v8 motors.there is no recall for this as of now.i am stuck without a vehicle to get to work and a large loan for a useless jeep that i can't drive.it has 90,000 miles on it.why is jeep allowed to continue to make these if they are such issues.why is there not a recall on hemi engines in jeeps? then when you try to call jeep corporate they claim they return calls once a week (which they don't) and the customer service reps told me "thing happen".this is a terrible way of doing business and as a jeep owner for many many years i will never buy a jeep again. Hopefully this happens enough that they will need to do a recall and i can recoup some of my money back.
The contact owns a 2012 jeep grand cherokee. The contact stated that the check engine warning indicator illuminated. The vehicle was taken to chrysler dodge jeep ram and dover dodge chrysler jeep ram (396 us-46, rockaway, nj 07866, (973) 366-7000) where it was diagnosed that the body throttle control and wire harness needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was not contacted. The failure mileage was 77,600. The vin was not available.
The contact owns a 2012 jeep grand cherokee. While driving at approximately 25 mph, the accelerator pedal was depressed and the vehicle stalled without warning. The vehicle was able to restart. The failure recurred on three separate occasions. The vehicle was taken to a dealer where it was diagnosed that the vehicle needed some service updates. The vehicle was repaired, but the failure recurred. The manufacturer was not made aware of the failure. The approximate failure mileage was 54,000.
Bought jeep new on 12/2012. Check engine light came on last week, took it to auto parts store to have it hooked up to computer and it read cylinder 4 misfiring. Called jeep dealer and brought it in for service, they called and said it was the cylinder head and will replace. This makes me very concerned to see so many others having similar problems.wasn't even given a loaner car while repair was done because i didn't have the extended warranty.i only have 15,000 miles on car, shouldn't need extended warranty!! maybe jeep is trying to tell us something.
My jeep has shut off / stalled on me twice now since i have purchased it last month. This is an absolute random issue, and happens while driving. The engine will shut off with no warning, and you loose power steering and power brakes. Very scary, and a very serious and deadly condition. Jeep and chrysler are no help. Was at the dealership for three days, and they said they canā€™t find the issue, and gave it back to me. Pathetic!
The contact owns a 2012 jeep cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system). The contact stated the while his sister was driving 40 mph, the vehicle stalled without warning. Additionally, the vehicle failed to start on several occasions. The vehicle was taken to southern chrysler jeep - greenbrier (414 s. Military hwy, chesapeake, va 23320, (757)424-4600) to be diagnosed. The contact was informed that the fuel pump relay needed to be replaced. The vehicle was repaired three times however, the failure recurred. The vehicle was previously repaired under nhtsa campaign number: 15v115000 (electrical system). The manufacturer was notified of the failure. The approximate failure mileage was 74,000.
The contact owns a 2012 jeep grand cherokee. While driving approximately 20 mph, the battery indicator suddenly illuminated and a whining noise was heard coming from the engine area. Also, a burning electrical odor and smoke were present under the hood. The vehicle was driven to an independent mechanic who diagnosed that the alternator failed and needed to be replaced. The vehicle was not repaired. The local dealer (brown jeep in patchogue, ny) and the manufacturer were notified in reference to the failure, but no assistance was offered. The contact was informed that the vehicle was not included in nhtsa campaign number 14v634000 (electrical system) although the failure was identical. The failure mileage was 103,000.
I bought my band new 2012 jeep grand cherokee overland 7 months ago - brand new from the chrysler jeep dealership and about a month after i bought it i started to notice the acceleration is not 100%, the windows stop rolling up or down for hours at a time at random time, the brakes sometimes don't work all the way, the engine jumps when switching gears and most recently my check engine light came on, the car would not accelerate and the rpms would not go past 1.5 even when flooring it & there were loud clicking noises with a loud fan. This time i was not able to drive to the dealership - i had to tow it in because it was not drivable. I have taken it to the dealer ship 3 times for them to check on these things & everytime i take it in they tell me they are "unable to recreate the problems" & cannot help me. I have called numerous times to complain & report issues and they either tell me they cannot help me, they put me on hold for an infinite amount of time, i go to voicemail, or no one is available. They called me today, after having it for 4 days, and told me the check engine light was for a "evap perg system" so they replaced a hose & updated my power control module as a precaution. When i asked them how this had anything to do with my engine problems he could not explain it. When i asked him why my engine has problems he could not explain it. No one there wants to help me - what i feel like they are doing is giving me excuse after excuse in the book, stalling me for as long as they can until my warranty runs out. I have dealt with 4 managers there - the 1st one stopped returning my phone calls, the 2nd one told me i am imagining things and i should stop complaining and be thankful that i have a new car, the 3rd one pond me off onto a 4th one & the 4th one told me to my face that i am a liar and i am making up stories so the situation looks worse then it actually is.
Grand cherokee limited edition 2012 the computer is in trouble andmid fire two cylinder miss firing that was happened date 12/04/12. Now there is a different trouble again happened 10/12/13 and then it takes two months for the spare parts to come out. The problem is it wont start. I don't what gonna be the next. The service will take for so long just imagine 2months time. Im expecting for another trouble wit this.
I have owned this vehicle for 3 years, and in that time it has randomly lost all power while driving 5 different times, making it hard to turn off the road. I have to pull over and restart the vehicle. There is no warning, it just dies. I am not finding a recall concerning this, but there should be. I have read several other complaints about the same issue.
Every once in a while i go get gas to fill my car up and when i'm done i go to start thethe jeep up it starts up then cuts back off like 2-3 times!
I have had multiple problems with my 2012 grand cherokee. All of the external lights modules ---headlights and tail lights--- went out and had to be replaced due to an electrical problemthen the car sometimes wouldn't start. The dealer couldn't replicate the problem so told me they couldn't do anything.finally one time it happened at the dealer and they figured it was a defect in the keyless entry that was reading the signal from the key fob. Then when they were inspecting the car they found the rear shock was leaking. They ordered a new part in june and it was finally replaced in oct as the part was on back order. On a routine oil change the service techtold me i needed routine maintenance check ( 30000 miles) to the tune of $1700 and wanted me to do it right then.. The day after this oil change the check engine light comes on. I called the dealer. They said it was probably because i hadn't done my 30000 mile check ( the day before).he said it could be variable things but probablya bad spark plug that needed to be replaced ( part of the $1700 check he had wanted me to do). I said i had other cars includinga 2002 jeep and i hadn't had to replace the spark plugs at 30000 miles. Then he realized my 3.6 l car did not need spark plugs changed at 30000 ---- only the 5.7 did.yesterday i checked my fluids and saw the power steering fluid was way low. I called the dealer to see if this was normal. The tech said no--- the steering fluid was in a contained system and should not loose fluid. He said i must have a leak somewhere in the system. He said it was very dangerous but not covered under warranty. He said the engine could catch fire or i could loose steering. Why wouldn't this be covered under warranty? it is dangerous. The car only has 36000 miles and this leak should not happen.
At approximately 50,000 my vehicle developed an exhaust leak.
The engine turned off while i was driving.the only explanation is that the battery in the key died. I was extremely lucky that i did not get in an accident. Please let people know. This is extremely dangerous.
The contact owns a 2012 jeep grand cherokee. While driving approximately 40 mph down an incline, the vehicle stalled without warning and there was a complete loss of braking ability. The contact managed to stop the vehicle. Hanlees chrysler dodge jeep ram of napa (333 soscol avenue, napa, california 94559, (707) 690-9600) was made aware of the failure and replaced the wiring harness and external fuel pump relay. The contact stated that the failure recurred twice. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,000. Consumer stated engine quit and loss of power steering and power brakes. Updated 11/26/18
Engine failure. It's currently at the shop and they're saying i need to rebuild or replace the engine.i have the 5.7l hemi with 76,000 miles on it.
Vehicle stalls when applying brakes while decelerating.all power is lost and very difficult to steer or brake.the vehicle will restart when put back into park after drifting to a stop.this is a random problem that occurs 1-2 times every couple of weeks on average.the problem has been reported to jeep and has been at the dealer several times but they cannot reproduce the problem and there are no engine codes being generated.this is a very dangerous hazard and i have simply been lucky i have not been in a serious accident yet as a result.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 45-50 mph, the vehicle stalled without warning. The contact stated that pulled over to the side of the roadway. The contact was unable to restart the vehicle. The contact stated that after approximately an hour of shifting several electrical wires the vehicle restarted. A dealer was not contacted. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000. Vin tool confirms parts not available.
At approximately 120k miles i began to notice a slight tick coming from the driver side of the motor. Over the next 5k miles i changed the oil several times, swapped plugs, coil packs and injectors to rule out any potential issues. I also did a visual inspection of the exhaust manifolds. The problem persisted and got worse. There was also a consistent hesitation under medium to heavy throttle input. I'm now at 126k miles and had a check engine light - p0303 for cylinder 3 misfire. I have started disassembling the motor and noticed the lifter has seized and started destroying the camshaft.
The engine light is illuminated so we took it for diagnosis to a jeep/chrysler dealership for diagnosis.the diagnosis for my vehicle is low compression in cylinders #1 and #2 causing a misfire.the code is p0302.the irony of this diagnosis is that chrysler knows all about this problem and has issued a cylinder head extension warranty for only the left side of the engine.meaning that chrysler will repair the left side (under warranty) but will not warranty the right side of the engine that suffers from the same problem. Cylinder #1 is covered by the extended warranty 10 years 150,000 miles and cylinder #2 was covered under the original power train 5 years 100,000 miles and we are still under 100,000 miles on the vehicle. Unusual wear and failure in the upper cylinders and valves are pervasive problems with 2011-13 jeep grand cherokees with this enginei was advised by the technician at larry miller chrysler that lkq and c&k do not offer aftermarket engines for this make and model so the factory motor seems to be our only hope.we have submitted a claim to chrysler corp and am getting their "generic automatic email that states our clain has been closed".one representivae even asked us to submit the stamped work order and any receipts, which we did 10 days ago.today we called to ask about our claim and are being told it has been closed and they have not goven us any explanation other than it is outside the warranty.how can 1 side of the engine be covered but the other side is not?we basically have to pay for a whole new engine and labor costs to the tune of $8,000.this vehicle has already had multiple recalls and repairs and we are devastated at this point because this engine issue is emotionally and financially ruining our family.
The contact owns a 2012 jeep grand cherokee. While making a left turn at 10 mph, the vehicle stalled without warning. The vehicle was taken to the dealer where the technician replaced the external fuel pump relay and disconnected the internal fuel pump relay, but the failure recurred. The vehicle was taken back to the dealer on multiple occasions, but the cause of the failure was unable to be determined. The contact stated that the failure continued to recur intermittently. The manufacturer was notified of the failure. The failure mileage was 64,000.
The contact owns a 2012 jeep grand cherokee. While driving approximately 5 mph, the engine failed without warning and would not restart. The vehicle was towed to a mechanic who diagnosed that the alternator needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000.
The contact owns a 2012 jeep grand cherokee. While driving at low speeds the vehicle lost motive power with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the contact was informed there was an unknown defective wiring harness that needed to be replaced. A local dealer was not contacted. The manufacturer was contacted and informed of the failure. No additional assistance was provided.the vehicle was included in nhtsa campaign number: 19v813000 (electrical system). The failure mileage was 148,000. Vin tools confirms parts not available.
The contact owns a 2012 jeep grand cherokee. While driving approximately 50 mph, the contact glanced into the rear view mirror and noticed smoke outside of the vehicle. Immediately the vehicle was maneuvered to the side of the road. The contact exited the vehicle when suddenly, massive flames erupted from under the hood. A fire report was filed of the incident. The fire inspector informed the contact that the fire originated from the engine area. The vehicle was completely destroyed and towed to an authorized dealer for further investigation. The manufacturer was not notified of the failure. The approximate failure mileage was 35. Updated 7/19/12 updated 07/23/12
The contact owns a 2012 jeep grand cherokee. The contactreceived a recall notice for nhtsa campaign number: 19v813000 (electrical system). While driving various speeds, braking, or making turns, the vehicle stalled. There were no warning indicators illuminated. The vehicle was taken to len stoler chrysler dodge jeep ram (1001 baltimore blvd, westminster, md 21157, (410) 876-8800) and heritage chrysler dodge jeep ram owings mills (11212 reisterstown rd, owings mills, md 21117, (866) 771-8050), but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 75,000.
This is my third time experiencing this system failure. Each time while driving and the vehicle in motion, the truck shuts off. Each time this has almost caused an accident as i was turning onto a street. The first time it shut off in the middle of driving was as i easy slowing down to stop at a red light and lost all controls as the vehicle died. I did not accidentally touch anything. This is extremely dangerous and something needs to be done bout it asap. It turns off unwarranted while driving. I have to put the vehicle in park and press the start button to turn the vehicle back on. I do not know what part is causing this problem. It happens out of nowhere occasionally and not everyday either.
I took my jeep to have fuel pump relay and alternator recalls serviced at napleton jeep in kissimmee fl and the car broke down a few days after being serviced, had the car towed to the dealership where they charged me $189 to say it was the starter that was bad and quoted me $800, i felt put off and got the car towed to a diff private owned shop for a second opinion, the mechanic did a full diagnosis and provided proof that the starter is good and its the alternator, stated that the dealership not only installed improperly but that the part is faulty,. Ground wire was not connected to the engine and therefore it couldn't be started alternator charge wire installed in an incorrect position and tugging on harness and protective cover can't be placed over power wire alternator not charging and getting extremely hot, all of which should be covered under warranty, so i went back to the dealership and asked for the service manager, oscar, who told me he would not only not refund any money for the mis diagnosis but he would also charge me for any further repairs even tho the part that was installed two weeks ago is the one that has and issue and should one still under the same warranty. Then i was harassed by service manager who threatened violence on my family over the phone. The jeep now even once repaired could have so many issues arise as well because of the negligence this dealership has shown, the have underqualified and unsupervised technicians doing jobs they are not ready to be doing alone. Now i worry for my safety and longevity of my vehicle. The dealership also left the car running the entire time they had it. So my battery was shot and it is brand new. I have all receipts and documents as well just your website isn't allowing to upload them all so i included a photo to show how negligent this dealership was.
The truck continues to stall while operating and does not turn over when trying to restart. This prevents a quick reaction to being stalled when slowing to enter or exit at an intersection. On most occasions, the car will not start and continues to crank when either using the push start, manual key fob, or auto start. It cannot be moved once stalled. If you attempt to restart too quickly or after several attempts, it will flood. This same issue was included in a previous recall for the fuel pump relay. However, it did not resolve the issue. The same behavior is experienced and is very dangerous. To provide history of failed recalls, the brake shield recall was corrected by two seperate recalls and was also a very dangerous safety issue that prevents driver control over the vehicle when stopping. The stalling occurs when coming to a stop or stopping, and when performing strong turns. These types of turns are done frequently at intersections with on coming traffic. It is very dangerous because you don't even have the ability to restart the vehicle to escape the danger.
The contact owns a 2012 jeep grand cherokee. The contact stated that the engine warning lamp illuminated. The vehicle was taken to the dealer. The technician stated that the cylinder head was corroded and needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure and current mileage was 47,000.
This vehicle has recurring starting issues. At any time, cold or warm engine the ignition would engage and the engine fails to start.service dealership has not identified any specific reason why this occurs.on january 8th, the same starting issue occurred and this time the engine light appeared.the service dealership has identified a bad cylinder head.there recommended repairs are replacement of the cylinder head and associated components.service dealership stated the starting issue is not related to the cylinder head.they stated they would replace the fuel pump in an effort to resolve the starting issue. In discussions with jeep customer service they stated the cylinder head issue is related to nhtsa campaign number: 11v487000.upon reviewing this campaign it states the ?engine requires replacement?.i am not satisfied with a cylinder repair and a probable fix of the starting issue were the vehicle mileage is only 29k.i agree with nhtsa campaign requiring replacement of the engine.
On april 27, 2015 i received important safety recall #r09/nhtsa 14v-115 stating that my vehicle had a defective fuel pump relay which could cause the engine to stall while driving and cause a crash without warning. In other words a serious possibly deadly crash could occur following the sudden shut down of the engine and power systems. To date, jeep/chrysler/fca repeatedly has told me there are no parts to repair the defect and no projected date for repairs.the dealer will not provide a safe loaner vehicle in the interim. So, i drive a deadly vehicle (deadly for myself and other drivers) for some indeterminate period of time.if the vehicle is unsafe as it is reported to be, it should be parked and the manufacturer and dealer should provide an immediate fix or an alternate vehicle.this situation is absurd. Have we not learned anything from the gm ignition switch situation? apparently not.
My car turns off while driving differnt times of the day could be in the morning or could be during the day. It just shuts off with no sign the lights are on in the front the radio is still on its happened several times. Some times does not want to start randomly... This is my 3rd time taking it into the dealer with this same issue and they keep saying nothing is wrong with it. This last time i was on the freeway and it just shut off. I just want them to repair it. The fist time i took it in i want to say i wasunder the warranty miles around 34 or 36000 i am going to confirm with the dealer.
Backing our boat into driveway, car had been running about 20 minutes and engine under hood started smoking,fluid then dripped to driveway and caught fire, extended into full engine compartmentengine entirely destroyed. ...updated 07/19/12 chrysler agreed to replace the vehicle under warranty.updated 07/19/12
Engine failing while driving but i was able to safely remove vehicle from the road to avoid crash. Issue is the engine rod bearing failure. Recall for same issue came out in 2011 but my vin was not included. Nhtsa campaign id number: 11v487000
The contact owns a 2012 jeep grand cherokee. While driving at an unknown speed, the vehicle stalled and the engine made an abnormal grinding sound when the vehicle was started. The contact called sharp motor company (ford dealer) of tennessee (1516 w college st, pulaski, tn 38478, (931) 363-2533) and was informed that the vehicle would not be serviced because a recall did not appear on nhtsa.gov. The manufacturer was not notified. The failure mileage was 127,000.
I was driving my jeep from a stop sign and it all of a sudden slowed down and would not accelerate. The engine light comes on and forces me to pull over, restart it and it runs fine after that.well, it's happened 3 times after this and i have arranged a 7am service for it on monday.the book says check the gas cap or it may be bad gas, but i burned the gas down to 15 miles left and filled it with super unleaded. No matter what i do, like shift into n, rev the engine, nothing works until i pull over and restart it.
180 amp alternator burned out nearly causing engine fire. Required replacement of alternator, battery and pcu. Situation addressed by recall nhtsa 14v-634 which fca says not apply to my vehicle because of larger alternator. Vehicle was in motion when battery light illuminated. No other indication of danger until stopped. Smoke was clearly emanating from alternator when hood raised.
I was driving on the 241 toll road up a steep hill going approximately 65 mph and the engine down shifted into a lower gear, the engine began revving high, the rpm went high, and i lost speed.i pulled off to the side of the road.i put the vehicle in park while i called my husband because i did not know what was happening to the vehicle.i wanted to let him know in case i was stranded on the side of the road. We decided we wanted to try to get the vehicle home, if possible.i put the vehicle back in drive and got back on the highway and it did not do it again and i made it home.
We loaded up to go to the desert (clear summer day with temperatures near 80 degrees fahrenheit), stopped to get gas and ice (jeep was running the entire time)and once we got on the way there, the battery light came on, then an odd sound was heard then whitish electrical smelling smoke started pouring out of the engine compartment, this happened within 8 - 10 seconds total).i grabbed my extinguisher and popped the hood and saw that the smoke appeared to be coming from around the alternator and steam was everywhere. I also noticed that the motor was overheated (but no temperature light and no fans were turning).we turned around and made it the 3 blocks back to the house when the jeep died and without power steering and brakes we almost collided with a parked car.we parked it in the middle of the street to cool off and to obtain assistance to push it into my garage. It was found that my alternator had a diode that shorted to ground.please actually read the following:there are at least 38 other complaints concerning the same chain of events on nhtsa website.alt shorts, destroys the battery, and tipm/pcm.fca refuses to expand 1 of 3 open recalls to include my make/model and many others.nhtsa refuses to actually hold jeep/fca accountable. Check p60-14v634 (alternator had bad diodes and shorted to ground) expanded multiple times, t36-17v435 (alternator had bad diodes and shorted to ground)expanded multiple times, t75-17v741 (alternator had bad diodes and shorted to ground).the data in nhtsa data shows that from years 2007 to 2018, fca us, llc models badged 2012 had the highest percent of total recalls of any year owning 18% of the 24,053,941 total recalls fca family had. How does this not flag the nhtsa to fight for us?the nhtsa fined fca 120,000,000 for their addmitted unefectual recall process.i have so much more data.sad.
Having the jeep services for a broken chair rail ($1200!) and they told me the power steering reservoir was empty and thepower steering pump, reservoir, rack and pinion and hoses will need to be replaced for another $2350!i've read that this vehicle has a history of this and has created a fire hazard.this car is not 3 years old and has had fuel pump, water pump, rear latch lock and multiple recalls on other items.dealership is raking in the cash; it very upsetting for someone who really wants to buy american made vehicles!
This vehicle has recurring starting issues. At any time, cold or warm engine the ignition would engage and the engine fails to start.service dealership has not identified any specific reason why this occurs.on january 8th, the same starting issue occurred and this time the engine light appeared.the service dealership has identified a bad cylinder head.there recommended repairs are replacement of the cylinder head and associated components.service dealership stated the starting issue is not related to the cylinder head.they stated they would replace the fuel pump in an effort to resolve the starting issue. In discussions with jeep customer service they stated the cylinder head issue is related to nhtsa campaign number: 11v487000.upon reviewing this campaign it states the ?engine requires replacement?.i am not satisfied with a cylinder repair and a probable fix of the starting issue were the vehicle mileage is only 29k.i agree with nhtsa campaign requiring replacement of the engine.
The incident occurred during acceleration up an entrance ramp incline from 30 mph to 50 mph entering the highway.when entering the highway a vehicle moved into my path at which time, i quickly moved my foot from the accelerator pedal to the brake pedal to find the brake pedal was hard to press and my car did not respond to any brake pedal input, at that moment.i had to swerve to avoid contact with the other vehicle.a very short time later, the brakes appeared to function normally again.i was able to recreate this condition multiple times and brought my vehicle in for service.they were unable to recreate the condition initially.i rode with the technician and walked him through the steps to recreate my experience.he confirmed the condition existed.the dealership has replaced a brake booster vacuum hose and can still create the condition in my vehicle "a brake pedal that is hard to depress and does not slow/stop the vehicle immediately."chrysler has stated it is aware of this condition in it's pentastar 6 cylinder due to low vacuum brake boost under certain conditions and describes the condition as a "characteristic" of the engine, further explaining the "vehicle is working as intended."while every one at the dealership and chrysler was nice this is a safety concern that needs to be remedied immediately.not having responsive brakes under all conditions is not acceptable, this is not a "characteristic" but a design flaw that someone needs to address before too many units are on the roads and experience the wrong conditions at the wrong time and someone is not able to swerve or stop in time.i can't imagine this has not occurred already.there is a "chrysler start case" with this information in it.
Turned onto state highway when engine began to make seizure noise and temperature moved toward h with shaking and lost power from engine.i put on emergency blinkers, removed foot from accelerator, tapped brakes, with noise continuing, while attempting to accelerate again with no power occurring.i drifted slowing down the highway a few hundred feet, turned onto a side road, with violent engine seizure noise continuing and turned off vehicle.vehicle restarted without a problem. I got vehicle towed to dealer to be checked since i purchased the vehicle only two weeks prior.i highly suspect engine debris caused this very dangerous incident.i thought an explosion of the vehicle would occur and a crash from approaching vehicles.i will not take delivery of the vehicle in incident and requested out of contract.
2012 jeep grand cherokee. Consume writes seeking reimbursement for vehicle repairs. Consumer would also like tpim replaced along with all vehicle recalls associated with vehicle repaired. *ld the consumer stated a/c not working.
I was driving home for lunch and smelled a very sharp scent that burned my throat and eyes.i rolled down the windows thinking it was the car in front of mine.i saw white smoke on the right side of my vehicle and than the passenger visor melted off the ceiling and followed it was a fire at the sight of the visor hole.the fire dripped down onto the passenger seat and i called 911 and pulled over.i ran inside and 2 gentleman came out with a fire extinguisher and put the fire out right as the fire department arrived... Updated 08-20-14 updated 08/25/2014
2012 jeep grand cherokee.consumer writes in regards to seat cylinder head and brake system recall notices issues.the consumer stated the check engine light illuminated prior to receiving the recall. The dealer informed him he would need to put down over 4100 for a diagnostic check to verify the problem.the consumer stated it was not mentioned in the recall. In fact, the recall stated the defect would be fixed for free.
I was going approximately 20-25 approaching a signal light. I let off the gas and applied the brake as the light was red. As i let off the gas, the engine began to rev higher and as i applied the brake i had to apply it harder and harder as the engine continued to rev even higher. I began to smell the brakes burning as they tried to hold the car back. Fortunately i had the foresight to put the car in neutral. Itcontinued to rev for about 5 seconds and then went down to normal. It has happened once.no warning lights went on. The dealer said that they contacted the detroit technical bureau and they suggested that maybe it was the floor mat, or my foot, etc, etc but claimed they had no other reports of this occurring. I don't have carpets as i opted for the rubber mats and they sit tight to the floor. And my foot was not stuck on the gas. I was conscious of the fact that my foot was on the brake and not the gas as i was trying to figure out what the heck was going on. They said they drove it and did computer checks and had no explanation. The service rep said the response from the technical bureau would be "insulting to me". The dealer was bradshaw jeep in watertown, ct and the service rep was victor. I wrote this out on the service order and kept a copy.
We purchased a new jeep grand cherokee with 5 miles on it.upon leaving the dealership the engine began making a strange noise.we brought the car back to the dealer and the mechanic told us to leave the car.it's 5 days later and all we know so far is that they have removed the front end of the transmission and they are still working on it.we don't have the car.additionally, the front driver's side door was not flush with the body of the car.we asked them to look at the door to see if it was not installed properly. They offered to have the body shop bend the door.
I brought my cherokee into dealer where i purchased it for a check engine light. The jeep was looked at and the lead mechanic proceeded to tell me it would need a cylinder head. I bought this jeep on 11/7/11 and couldn't believe what i was hearing. After reading many forums and chrysler's comments; which they don't take full responsibility for this critical issue by putting some fault on the customer. Brand new vehicle which i paid a good amount for and after 20,000 you have to rip my truck apart and now i hope for the best. I feel this is just a band aide to cover the major problem with this 3.6-l engine. To me now it's as if i bought it used. If i try to trade the jeep in i'm sure it has depreciated and the same if i was to sell to a private owner. I truly feel i was taken advantage of by chrysler and to pay that amount for a vehicle which clearly has mechanical problems, well to me, that is just not acceptable. I know fires under the hood are being investigated, i am very concerned on this issue as well. I think my cherokee should be warranted for the life of the cherokee by chrysler due to the mechanical problem returning after another 20,000 or 25,000 miles. Thank you for your time.
Check engine light went on and service dept for my dealership said it was the cylinder head. Still waitingfor part to be delivered.this is a known problem for chrysler since 2012. In 2012, i had to have the intermediate steering shaft replaced. Jeep was purchased new in 2/2012.
The contact owns a 2012 jeep grand cherokee. While driving approximately 40 mph, the battery warning indicator illuminated. The vehicle was towed to a dealer where it was diagnosed that the alternator and serpentine belt needed to be replaced. The vehicle was repaired the vin was not included in nhtsa campaign number: 14v634000 (electrical system). The manufacturer was not made aware of the failure. The failure mileage was 66,450.updated 05/19/17*lj*as
The contact owns a 2012 jeep grand cherokee. While driving various speeds, the check engine indicator illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v115000 (equipment, tires); however, the part to do the repairs was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of this issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v115000 (equipment, tires) and 14v634000 (electrical system); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The vin was unavailable.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v115000 (equipment, tires); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The vin was not available.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v115000 (equipment, tires) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v115000 (equipment, tires); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v115000 (equipment, tires); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v115000 (equipment, tires); however, the part needed to do the repairs was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 6/30/15the consumer stated the engine stalled while driving, on may 13, 2015. Updated 07/02/15
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v115000 (equipment, tires) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received a notice for nhtsa campaign number: 14v115000 (equipment, tires); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The vin was unknown. The contact had not experienced a failure.
Blind spot detection sensors failed on both sides. Had to turn system off because it constantly told me it has failed. Dealer said $2000+ to fix. Luckily i had extended warranty and only cost $100 however a three old car with just over 50,000 miles shouldn't have these issues. It sounds like there's a problem with these devices.
I have had repair after repair done and .spent over 900 just in repairs and i have the receipts . I would like to get a resolution. My top vehicle ceiling was burnt from the recall # 105129 electrical system wiring lamp. I need a resolution i cannot afford to pay for any more repairs.recall id # 102683 - service brakesfull detailsrecall date apr 01, 2014 component service brakes model affected grand cherokee potential units affected 644354 recall date:apr 01, 2014model affected:2012 jeep grand cherokeerecall id # 102682 - service brakes, hydraulic:power assist:vacuumfull detailsrecall date apr 01, 2014 component service brakes, hydraulic:power assist:vacuum model affected grand cherokee potential units affected 644354 recall date:apr 01, 2014model affected:2012 jeep grand cherokeerecall id # 102682 - service brakes, hydraulic:power assist:vacuumfull detailsrecall date apr 01, 2014 component service brakes, hydraulic:power assist:vacuum model affected grand cherokee potential units affected 644354 recall date:apr 01, 2014model affected:2012 jeep grand cherokee
2012 jeep grand cherokee. Consume writes seeking reimbursement for vehicle repairs. Consumer would also like tpim replaced along with all vehicle recalls associated with vehicle repaired. *ld the consumer stated a/c not working.
I was getting a burning plastic smell i brought the vehicle to manfredi service center in staten island ny they tried to tell me it was my air freshener after pushing for a fix they flushed a coil ...immediately called them after picking up the vehicle and was told to bring the car back monday ....saturday while driving intense smoke filled the cabin from the drivers side headliner i had the car towed back to servicewhere they disconnected the vanity and gave me the car back awaiting parts they also dragged the car onto the tow truck due to no start and replaced the battery and alternator when i received the car the drivers seat belt was inoperable and had to be fixed as well as the car dented .....i am awaotomg parts the smell persists and causes me to have headaches thank you for your time i would appreciate any info on this.
Takata recallmy visor caught fire while i was driving, vehicle shakes when stopped, check engine light remains on after numerous maintence check ups
Bad integrated power module
Wiring to ballast in passenger side headlamp melted and malfunctioned causing entire headlamp assembly to have to be replaced for $1400.
Jeep visor recall- fire inside my jeep:i had the jeep visor recall completed in january 2015, took my jeep into the jeep dealership in may/june complaining of a buring smell twice. They said i was on the list for the second recall parts to come in and they would call me. They said they inspected my jeep and didnt see anything wrong and wished me the best (depsite my dome lights being dim and passenger light documented being completly out). My jeep caught fire on friday 7.24.15. The fire department said it started in the passenger visor. This has been a headache over who is at fault and i wish jeep would investigate too.my family is now affraid of jeeps, my daughter doesnt want to sit in the front row any longer and it has been a mess over a potential recall error. Please help! my car is destroyed per our insurance.
The contact owns a 2012 jeep grand cherokee. The contact stated that the rear driver side headlight failed to illuminate. The dealer replaced the bulb twice, but was unable to provide an extensive diagnosis to determine if there was an internal electrical failure. The contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not provide a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The failure mileage was unknown. Ma 08/10/15
Takata recallleather on the dashboard comes loose, i've taken it to jeep to repair and it happend again. The adhesive dissolves and makes the leather bunch up.the front left headlight blinks for a few seconds every time engine starts.engine stalls and doesn't start at times.
While in motion, smoke started coming out of the front part of the roof inside the vehicle. After a couple of minutes, the passenger side visor began melting of its hinge until it fell off, then a flame began to come out of the hole where the sun visor is attached. This occurred even after visors were changed due to previous recall.
Right front headlamp melted internally due to overheating damaging the wiring and the headlamp assembly, and now the turn signal does not work. Taken to the dealership and they told us that in order to fix it,the headlamp assembly need to be replaced . They estimated it in $1200 and told me that the warranty wont cover it. The car just have 16749 miles.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v391000 (exterior lighting, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the failure. The contact had not experienced a failure.
Automatic light sensor will turn off headlights at night while driving
One of the front end driving lights no longer worked.i contacted jeep, and they said it was not a warranty item.since then, i have noticed numerous same year/ model jeeps all with a non-working front driving headlamp. I find it hard to believe this is coincidence, rather i am of the opinion that this is an inherent flaw in the vehicle.
The contact owns a 2012 jeep grand cherokee. While driving 25 mph, the battery warning indicator illuminated and the instrument panel lights flickered and then failed completely. The brake pedal failed to engage while being depressed. In order to stop the vehicle, the parking brake was engaged and, upon exiting the vehicle, the contact opened the hood and fire and smoke were seen coming frominside the alternator. The fire extinguished itself. The vehicle was towed to a dealer. The cause of the failure was not diagnosed. The vehicle was not repaired. The vin was not included in nhtsa campaign number: 14v634000 (electrical system). The manufacturer was notified. The failure mileage was 50,000.
When turning on the right front turn signal my emergency flashers come on instead of the turn signal. Fog lights doesn't work at all.wind shield wipers come on randomly whether it is raining or not.these all happen when driving the vehicle.sometimes the vehicle will turn off right after starting.i have to re-start.
I have had repair after repair done and .spent over 900 just in repairs and i have the receipts . I would like to get a resolution. My top vehicle ceiling was burnt from the recall # 105129 electrical system wiring lamp. I need a resolution i cannot afford to pay for any more repairs.recall id # 102683 - service brakesfull detailsrecall date apr 01, 2014 component service brakes model affected grand cherokee potential units affected 644354 recall date:apr 01, 2014model affected:2012 jeep grand cherokeerecall id # 102682 - service brakes, hydraulic:power assist:vacuumfull detailsrecall date apr 01, 2014 component service brakes, hydraulic:power assist:vacuum model affected grand cherokee potential units affected 644354 recall date:apr 01, 2014model affected:2012 jeep grand cherokeerecall id # 102682 - service brakes, hydraulic:power assist:vacuumfull detailsrecall date apr 01, 2014 component service brakes, hydraulic:power assist:vacuum model affected grand cherokee potential units affected 644354 recall date:apr 01, 2014model affected:2012 jeep grand cherokee
I purhcased my used 2012 jeep grand cherokee roughly one year ago from miller jeep in springfield, pa. In july of this year, i was driving on my way home, and started to smell smoke. I got on the highway and immediately smoke started coming from the headliner. I pulled over and within about 3 minutes, my car was completely on fire. There was a safety recall done on the car to prevent this from happening. Please see the link below, which summarized what happened to me: http://www.autoblog.com/2015/05/07/jeep-grand-cherokee-dodge-durango-nhtsa-investigation-recall/
Chrysler is not providing the parts in a timely manner to my local dealership for recall 15v-879
2012 jeep grand cherokee overland became possessed.while driving on the freeway, lights began flashing on dash, occasional lurches from transmission, one headlight goes out at night. When i pull over and turn the car off, it will not start.it was as though everything is dead. No response from any button on the key. After about 5 minutes, the headlights began flashing and horn bleating as though emergency. I pressed the "panic" button on the key fob and it stopped. Car now started. I drove a few miles then everything began going crazy again.when i stopped, with car still running, windshield wipers began working as though on intermittent. Then they began wiping fast. I tried turning the wipers on or off, to no avail. They were working with their own mind. Dangerous! i had no idea, while driving on the freeway, if both headlights would suddenly go out (it was night while i was driving) instead of just one, transmission damage may occur (what was causing the lurching?).when i pulled over.
I been calling around local jeep dealer ships in my area and no one has parts for these recalls.
The following dangerous condition in the 2012 jeep grand cherokee has been raised by many drivers all over the internet and jeep refuses to acknowledge there is a problem. Namely, the headlight system is tilted down so visibility distance is very low.there is about 25 to 30 feet of visibility then there is a black wall of darkness in front of the car.you can't drive the car safely at night on unlit roads.jeep refuses to admit they know of any problem despite the countless people on the internet that claim they have this problem and have visited their dealers.every owner of this car is told that jeep knows nothing of this problem and that the car is to spec.
My vehicle was returned to dealership when it stopped whiledriving on a public highway.at the time their were four (4) recalls. After two months at the dealership i was able to pick up the vehicle which was partly repaired including p36/nhtsa 14v-391.approximately 75 days later(11-10-15) my vehicle caught on fire while located in front of my office. My vehicle while turned off and sitting for some 15 plus minutes caught fire in the driver's side sun visor vanity lamp. I was able to extinguish fire then notified dealership who sent wrecker to take vehicle back to their dealership.
Yo venia de una cita entonces pase a una tienda y apague la camioneta despus que regresea la camioneta al intentar encenderla, la camioneta no encedia hasta que segu intentando como a el tercer intento encendi y sigui funcionando con normalidad el problema aqu es que no me marca ningn cdigo de error y despus de esa fecha me contina fallando de la misma forma solo que cada vez es ms frecuente
Low beam running light goes out. Had it fix three times and light still stops working while driving. On passenger side front.
This is the second time our headlights have burned out. Also the tail light. The car isn't that old and is not driven but a few miles a year now we have retired. The ignition at different time will not start it will just keeps turning like it is not getting gas. I brought this to the attention at the dealers when the car was only 35,000 miles but they saidwe didn't have our foot on the brake totally, well it still does it at 48,000 miles and we do have our foot on the brake;it doesn't do it everytime, but it does it aleast once or twice a week. We are just sitting in the car ready to go somewhere' we realize the warranity is out but when we told them it wasn't. The first headlight went out the first 15,000 miles. We have owned cars for 10 years and lights have never gone out. Can you help us with these problems?
On 11/11/13, i took my car in for the state inspection and reported the issue of the car not starting / stalling out to huffines jeep in plano, tx.huffines diagnosed the problem as a faulty tipm.the replacement tipm was installed on 11/25/13.on 11/29/13, i noticed that every time i use my right blinker, my fog lights flash.car still does not start/stay running after starting and it has taken up to 8 tries to get it going.even if it sounds like the car started, it will sometimes die after running a few seconds.i've also noticed that the doors do not always lock when i press the button on the door handle.this is also related to the tipm.additionally, on 11/29/13, the dash light came on notifying me that the key fob battery was low.i replaced the key fob battery that day but that had no impact on the greater problems of the car not starting and the fog lights flashing when the right signal is activated.will be taking my jeep back to huffines tomorrow morning.
Sudden unexpected stop avoiding hitting another car, front left and right seat safety belts failed to lock. After several test back seat safety belts also failed.windows and door safety electrical safety lock did not operated ( 2 timesreplaced).
The contact owns a 2012 jeep grand cherokee. The contact received a notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and nhtsa campaign number: 14v391000 (exterior lighting, electrical system). However, the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
This vehicle had the recommended recall repair for the sun visor completed on 5/19/2105. While driving the area above the rear view mirror began to emit smoke and within about 30 seconds flames erupted from the same area. The flames quickly spread towards the passenger side sun visor as i frantically looked for a safe place to pull over. It was 5:45am on a dark country road with no shoulder. I turned the vehicle off, exited the vehicle and called 911. The flames continued for at least another 15 minutes. When firefighters arrived they had difficulty stopping the burning though it was small because they could not access the battery for the vehicle (it is apparently located under the front passenger seat and unaccessible other than from under the vehicle.) firefighters had to completely disassemble the electrical system to the sun visors to stop the burning. They identified a screw and wire that were the cause of the fire. It was not until i returned home and researched the recall that i discovered that the screw and wire assembly is the cause of the fires. This recall repair obviously is not a resolution to the problem. Had the flames spread to the driver side area i would have been injured or possible killed. Had i had a passenger in the vehicle they could have been injured or killed also!!
First issue to occur was alarm system and horn started going off and locking and unlocking the car when exiting the vehicle in a parking lot. The next issue to occur was one of the courtesy lights began to intermittently stay on continuously both when driving and when the vehicle was parked. 3rd issue to arise was all of the back up lights stopped working altogether. The last occurrence was the engine light came on and coded there was a leak in the fuel system while driving. Vehicle is currently at dealership awaiting authorization to replace the tipm and another sensor.
Bi xenon hid headlamps jeep grand cherokee passengerside headlight issues with design and expensive repair after 6 years as owner of this type of truck. Somethingas such an cars/trucks,bulbs or headlamp housing design shouldn't be such a issues on only 6 year old vehicle. Blub which cost over $99.99oem and $300 at the dealership just for blub part plus labor. It's such a safely issues reading many message boards on other owners having concerns driving at night with one headlight being out until the repair is made or issues are fixed with this problem. Which i feel it is a problem with the design cause of all i have read about. Online. I would like to bring this matter to attention for the many disappointed consumers dealing with such issues that is related to the safety of traveling during the evening hours. Chrysler should beware of this issues in their trucks and offer recalls if known problems with the design or wiring. Just doesn't make sense a newer type of truck only 6 year old having such a type of issues in dealing with replacement of headlamp bulb which when new doesn't work.new york n.y.
Vehicle was in motion when i noticed smoke coming out of the passenger vanity mirror area.i immediately pulled over, turned the car off, and called 911.the responding firemen had to cut a hole in the roofliner of the automobile in order to determine the location of the start of the fire, which they confirmed was the wiring to the visor.the direct cause of the fire was confirmed by service employees at the dealership the car was brought to, as well as investigative engineers for chrysler, as faulty wiring to the visor lighting on the passenger side of the vehicle. The cause of this incident is directly related to nhtsa campaign #14v391000, chrysler recall #p36.a recall for the visor wiring was issued, and repairs were made at the dealership.the fire in the vanity area of the automobile occurred roughly a month after the recall repair was completed.this leads me to believe that the solution for the recall issue is not sufficient and should continue to be investigated.
The contact owns a 2012 jeep grand cherokee. The contact stated that the rear driver side headlight failed to illuminate. The dealer replaced the bulb twice, but was unable to provide an extensive diagnosis to determine if there was an internal electrical failure. The contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not provide a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The failure mileage was unknown. Ma 08/10/15
The contact owns a 2012 jeep grand cherokee. The contact stated that while his wife was driving 75 mph, the forward collision sensor became inoperable. The vehicle was taken to st charles chrysler dodge jeep ram dealer, (1611 e main st, st. Charles, il 60174) and was diagnosed that the forward collision sensor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed. The contact was informed that the issue was due to normal wear and tear. There was no additional assistance provided. The failure mileage was approximately 120,000.
2012 jeep grand cherokee. Consumer writes in regards to fuel pump relay failure. The consumer stated the parts necessary to complete the recall had not yet become available. The consumer stated the manufacturer exceeded a reasonable amount of completing the recall repair.
2012 jeep grand cherokee. Consumer writes in regards to tipm safety recall.the consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair. The part was unavailable to complete the recall repair.
2012 jeep grand cherokee. Consumer writes in regards to fuel pump relay safety recall. *ldthe consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electric system) however, the part to do the recall repair was not yet available. The local dealer mckinney jeep located at 700 s. Central expy, mckinney, tx 75070 was notified of the issue, and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact indicated the vehicle experienced the no start condition listed in the recall summary. The cause of the failure was not yet determined. Vin tool confirms parts not available. The failure mileage was 95,000.
2012 jeep grand cherokee.consumer writes in regards to replacement parts not available to complete fuel pump relay recall notice.the consumer also received recall # 15v115000.updated 09/18/15*ljthe consumer stated the vehicle was taken in to have 3 safety recall repairs completed.updated 3/23/2016updated 11/22/2017
2012 jeep grand cherokee. Consumer writes regarding fuel pump safety recall.*ldthe consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.
Problem developed just after 10,000 miles with mild vibration on acceleration. Problem persisted and got worse. I had vehicle checked by dealer and head mechanic at 15,000 when in for oil change. Definitely was a problem, took a day to diagnose with help from jeep. /chrysler said it was failure of the transfer case/drivetrain control module. It took from june 25 until august 19 to obtain new module. During that time vehicle vibration worsened further requiring backing off on acceleration and then continuing acceleration to get up to highway speed. Very much like riding on a bad washboard road plus noise coming from under front and then additional noise from rear. When going up moderate inclines back end began strongly vibrating to the point where it felt back end was going to start hopping plus a clunk noise. Backing down acceleration and then reaccelerating would lessen problem but still made vibration. Final cause after repair: cause listed as broken propeller shaft with universal joints, replaced transfer case to rear axle; replace rear prop shaft due to carrier bearing failure causing vibration; replace final drive control module per diagnosis for shuttering in driveline. Vehicle has 17,578 miles at repair completion. Problem appears fixed in the first 500 miles i have driven since repair.
Email 1 of 2attached is the email i sent to chrysler.please help.[xxx]from: [xxx]date: december 4, 2019 at 11:12:21 am estto: us customer care <[email protected]>, [xxx]subject: [xxx] case number [xxx][ ref:_00dj01qsdf._5003zzc7yl:ref ] recall 18v-813 recall info attached belowmy 2012 jeep grand cherokee vin# [xxx] was towed to route 46 jeep in little falls, nj 4 days ago on 11/30/19.my jeep stopped in the middle of the highway sat evening, i was not able to pull over to the shoulder, i was on a steep curve with cars flying by beeping at me.it was terrifying and is a serious safety issue.it was determined and diagnosed by the dealership that this is due to the current recall out.my car is not driveable until this recall is remedied and the dealership informed me that they do not have the parts to repair my truck. It is disgraceful that you would allow me as a customer to be put in this type of situation, not even offering me a loaner car.i have been having to pay to uber to work, to physical therapy and to breast cancer treatment. This fuel pump related recall was issued over a month ago.if you are unable to repair an active recall, then you need tofind an alternate resolution for me as the customer.to make matters worse i'm told if i pay for my recall it can be repaired with existing defective parts until the recall parts become available and being told i can attempt to collect my money back from corporate.this is unacceptable.being that no one is able to provide me with resolution, here are my proposed solutions:information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at various speeds, the vehicle stalled and sometimes failed to restart. The message" electronic control" was displayed. The cause of the failure was not determined. The local dealer and manufacturer were not yet notified of the failure. The contact had received nhtsa campaign number: 19v813000 (fuel system, gasoline) however, parts were not yet available. The contact stated that the vehicle experienced the failure stated in the recall. The failure mileage was 85,000.
2012 jeep grand cherokee. Consumer writes in regards to nhtsa safety recall. 19v-813. *ldthe consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (fuel system, gasoline) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact contacted shaker's chrysler dodge jeep ram (1230 main st, watertown, ct 06795, (860) 417-1000) where they informed the contact that there were no parts available. The manufacturer was notified of the failure and informed the contact that there was not a time frame for the parts to be available. Vin tool confirm parts not available.*dt*as
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 17v572000 (service brakes, service brakes, hydraulic) and 19v813000 (electrical system) however, the parts to do the recall repairs were unavailable. The contact stated that while driving 60 mph, she felt a vibration under the front driver's seat. The contact stated while depressing the accelerator pedal, the vehicle failed to accelerate while the rpm revved. The contact stated that the check engine warning light was illuminated. The vehicle was towed to her residence. The contact stated that the failures were experienced 3 times. The contact also stated that on several occasions the vehicle failed to start, with an abnormal fuel odor. The vehicle was taken to viva dodge chrysler jeep ram located at 8434 gateway blvd e, el paso, tx 79907, (915) 834-6300, where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000.
In late august 2017, we began to experience intermittent failures of the fuel pump manifested by difficulty starting the engine and engine cutouts at highway speeds (i.e., the same issues that required the r09/nhtsa 15v-115 safety recall). Within days, the engine would start at all and the car had to be towed. Ultimately, it was determined that the external fuel pump relay installed as part of the recall and the fuel pump itself were defective and had to be replaced.
Hello, was hoping you could guide me. I have been having issues with my jeep shutting off while driving. I could be on the freeway at a light or exiting the freeway and it shuts off. This issue has been going since the end of 2016. I decided to take it to another dealer they now say they have found a problem, but now jeep is saying since i am over my miles they cannot cover the charges. Can you please help?
The contact owns a 2012 jeep grand cherokee. The contact stated that several attempts were needed to start the vehicle. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the fuel pump relay was defective and needed to be replaced. The vehicle was not repaired. Bluebonnet jeep located at 283 ih 35 east, new braunfels, tx 78130, was notified of the failure. The vin was included in nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The manufacturer was not notified of the failure. The approximate failure mileage was 98,000. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. While driving various speeds, the vehicle suddenly stalled. The vehicle was taken to scranton dodge (1146 wyoming ave, scranton, pa), but was not diagnosed or repaired. The contact was informed that the parts for nhtsa campaign number: 19v813000 (fuel system) were not available. The manufacturer was not notified of the failure. The failure mileage was 96,000.*cw
This jeep has remote key-less entry/engine start. The engine cannot be turned off unless the gear shift is in park. If the throttle stays open causing unintended acceleration, one cannot turn the engine off. This could result in one or more deaths and/or serious injury! if one had an accident causing the engine to rev up due to a jammed gas pedal, how do one turn it off? chrysler customer service was contacted about this issue and their response was "the characteristic you describe, however, is a function of your vehicle's design and there is nothing that can be done to ?fix? the condition." reference number:email case number:supplied upon request.in other words they don't care about this safety issue!i have another car that can have the engine turned off, but it is a standard transmission. Madza's can be turned off while in drive with automatic transmissions.this jeep was purchased in the usa.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (fuel system, gasoline) however, the part needed for the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Prime chrysler dodge jeep ram (824 portland rd directions saco, me 04072-9672, (207) 282-4101) was contacted and confirmed that the remedy part was not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Multiple incidents - stopped at corner heading uphill.happened to touch both brake and gas pedals at the same time. I found that when going into the intersection at the change of light, no gas (propulsion) for approx. 5 seconds.complained to service mgr.he advised he had heard this before and would contact chrysler.never heard from him again.over the two years this problem occurred about 4 times.i have since been told that nissan has also engineered this into their cars as if this makes it right.
The contact owns a 2012 jeep grand cherokee. While driving 55 mph, the vehicle stalled without warning. The contact was able to restart the vehicle after ten minutes while in traffic and drove home. The following day, the vehicle failed to start and was towed to tate dodge chrysler jeep ram (located at 2903, 7429 ritchie hwy, glen burnie, md 21061, (410) 766-2560) where it was diagnosed that the fuel pump relay failed and needed to be replaced. The vehicle was not repaired. The contact also stated that the same failure occurred previously and the vehicle was towed to her residence. The manufacturer was not notified of the failures. The approximate failure mileage was 97,000.
The contact owns a 2012 jeep grand cherokee. In cold weather, the engine failed to immediately start. Napleton's arlington heights jeep (1155 w. Dundee rd, arlington heights, il) was notified of the failure. The contact indicated that the vehicle was previously serviced per nhtsa campaign number: 15v115000(electrical system) in which the fuel pump relay was replaced. However, once the temperatures became colder, the failure recurred. The manufacturer was notified, but no assistance was offered. The vehicle was not diagnosed or repaired. The vin was unknown. The failure mileage was 54,000.
2012 jeep grand cherokee. Consumer writes in regards to fuel pump relay safety recall. *ldthe consumer stated win module was inoperable at times. The consumer requested to be reimbursed for the failure.
The contact owns a 2012 jeep grand cherokee. While driving approximately 55 mph, the vehicle lost power and subsequently shut down. The malfunction indicator illuminated. The vehicle was shifted into park and restarted. The vehicle was taken to the dealer and the fuel pump relay was replaced; however, the failure recurred several times. The contact received notification of nhtsa campaign numbers: 15v115000 (electrical system) and 15v879000 (electrical system, interior lighting). The manufacturer was not made aware of the failures. The failure mileage was approximately 88,000.
The contact owns a 2012 jeep grand cherokee. While driving various speeds, the vehicle suddenly stalled. The vehicle was taken to scranton dodge (1146 wyoming ave, scranton, pa), but was not diagnosed or repaired. The contact was informed that the parts for nhtsa campaign number: 19v813000 (fuel system) were not available. The manufacturer was not notified of the failure. The failure mileage was 96,000.*cw
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving approximately 25 mph, the vehicle stalled without warning. The contact was able to restart the vehicle after several attempts. The failure occurred on numerous occasions. In addition, the vehicle failed to start on the first attempt and the contact would have to wait before the vehicle was able to start. The vehicle was taken to the dealer, who diagnosed that the tipm and the fuel pump relay needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 47,000.
2012 jeep grand cherokee. Consumer writes in regards to being unable to start vehicle. *ldthe consumer stated the manufacturer was contacted and stated the vehicle was out of warranty. Also, the fuel pump was not a part on the recall repair. The vehicle was repaired at the owner's expense.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle was previously repaired under nhtsa campaign number: 19v813000 (electrical system) however, the fuel pump became inoperable due to silicone contamination. The contact stated that the vehicle was inoperable. Stevens creek chrysler jeep dodge ram located at 4100 stevens creek blvd, san jose, ca 95129 (408) 248-1800, was contacted and informed of the failure. The contact was informed that the part to fix the vehicle was on back order. The vehicle was not repaired. The approximate failure mileage was 35,000.
Jeep sent a recall notice without having a solution on hand. It has been 10 months since the recall. Fuel pump relay failure can cause major accidents. My vehicle has had check engine light spontaneously come on. I took it to jeep dealership for a fix and they refuse to do anything about it. I have a small child in the suv most of the time and i am concerned for the safety of the child. Jeep is not willing to work with me on a solution to either fix the vehicle or supply a temporary replacement until my vehicle is fixed. Please help!
When getting off the expressway or highway my truck cuts off when i exit for my stop no power or control of the power steering.
On may 19, 2015 contacted dealer about (tipm) safety recall r09/nthsa14v-115. Service manager stated to me that they could not fix (tipm) present time because they did not have part. Service department stated to me they did not know when part would be available. Gave service department my cell phone number and asked to be contacted (asap) about recall part (tipm). I think chrysler should be made by our government to buy back my 2012 jeep. This is the (4th) safety recall i have had on this jeep. Dealer has not fixed recalls in a timely manner. I will never purchase a chrysler product again, i am sick and tired of unsafe junk coming out of fiat/chrysler. All consumers should be made aware of unsafe junk being put in chrysler vehicles. We in america deserve better respect from all automakers. I think my next vehicle will come out of russia!!!!! maybe they will understand how to produce a safe vehicle.
The contact owns a 2012 jeep grand cherokee. While driving at 40 mph, the vehicle attempted to stall. The contact received notification of nhtsa campaign number: 15v115000 (electrical system) and stated that the fuel pump needed for the recall repairwas not available. The manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the failure. The failure mileage was 27,500.
I received a recall notice back in april about the fuel pump relay in my car needing replaced, as it can possibly cause a crash.i haven't heard from anyone since, and we are now about to go into july. This is unacceptable and makes me really nervous to drive the car.please advise...updated 08/06/15 updated 9/29/2015
The 2012 jeep grand cherokee will crank with no start. The jeep refuses to fire up, it will crank for long periods of time but will absolutely not start up. Could be an electrical issue or fuel pump relay or engine. Seems a lot of friends of mine are having the same issue with this very same model. Please help me with the defective car.
I have had severe electrical problems with this car. The car randomly shuts down while i am driving which puts me and my family in very dangerous situations. It looks like there is a recall intended to address this issue but it sounds like they do not have a solution yet. The issue is getting worse and worse and i am not in a position to buy a new car right now. What do i do?
Sudden stall out while driving at 45 mph (on telegraph road, redford, mi area- city street).this has occurred once after the recall was performed on the vehicle.
My car stalls out while i am driving.
3/28/2015 (20,924 miles): this is the second time my 2012 jeep grand cherokee has stalled when i put it in reverse after starting.i started the jeep and put it in reverse and i began to back out of a parking space and it stalled.however, when i looked at the display showed that the jeep was in park, however the shift lever was still in reverse, and the radio was still on like the car electronics were on.i moved the shift lever back into park.i pushed the start/stop button but i could not get the vehicle instruments or radio to shut off.i tried several attempts to start the vehicle, however it just clicked once and the starter did not engage.while my foot was on the brake, i put the gear shift in reverse and then back into park.i again tried to push the start/stop button and this time it just kept cranking but failed to start. The vehicle started to roll while the dash displayed p and i was in a level parking lot.when i stepped on the brakes they were hard to press.i used my phone to call moss bros service and they transferred me to the moss motors riverside, ca service center.i explained my situation but all service advisors were busy.i waited on the line for over 11 minutes and someone came back on the line and told me that someone would call me back. See call log from phone records below. I explained to the operator that if i could not get the vehicle to turn off that the battery would eventually go dead.after waiting on hold all this time i attempted to push the start/stop button one more time and this time all controls seem to shut off. I pushed the start/stop button again and the vehicle did start this time. (datetimephone #destinationminutes used /03/28/157:33 am855-777-2770toll free call,11.0
Safety recall r09/nhtsa 14v-115it has been over 6 months and it is still not fixed.dealership keeps saying it does not have part.
Went to start car and it just sputtered and stop, had to try 3 to 4 times then would start. This happened every timewe had to have a new fuel pump, relay assy with inline fuse assy. Inter loss of fuel pressure.this is a recall on the 2011 and we feel it is a recall for the 2012. Also at that low mileage why would this scare us. We were out of town and in fear of not getting home. We were only 22 miles over the 36,000, because we were out of town and had to get back to our car dealer so we had to go over the mileage to get to them, so we had to pay for this service. Just not fair to us!
Car would not start on first attempt. This occurred everyday for 3 days at which point i brought it to the dealership for service. The problem was an issue with the fuel pump related to a faulty tipm. The part was replaced by the dealership at no charge.
Having issues starting the vehicle will attempt to start but will not turn over as if the fuel pump or relay is not kicking in. Vehicle was parked attempted to start has an extended crank.
Interim recall notice sent out about 2 months ago in re to fuel pump relay. Called dealer today & still no parts available & they have no further info. Called the recall assistance number on the interim notice & get a recording that says call back & then disconnects. This is crazy as notice says the problem could cause a crash???
The v62 recall did not work for my jeep.it was fine for about 3 mos (didn't stall while driving) and then it stalled exiting the highway. In the past year i've had the fuel pump replaced, multiple 'fixes' for this recall and it still stalls.
I had been experiencing problems with my car stalling while cranking or it would get hung up and cut right back off more than 3x numerous times so many i can't count! i called mopar service number because the first fuel pump relay call and they did absolutely told me to go to a dealership and run diagnostics which is around $200 right off the bat! this was may of 2019 here it is nov and there is not a remedy yet or parts available! i should not have to pay and be reimbursed especially when i called way before now about the same problem as before!
Nhtsa recall number: opens new window takes away from vin lookup section>19v-813recall date: november 14, 2019.i had numerous instances this past year where the vehicle stalled unexpectantly and then would not start.had to have it towed to the dealer and they replaced the fuel relay but i had to pay for the service. I was told that this was the second time that the fuel relay had been replaced on my vehicle. Can i get my money back?is this new recall a permanent fix or will i have to replace the part again within a year or two?
Radio not working at all sometimes or delayed. Volume not working or delayed back up camera not working or delayed air suspension not working at all.
My vehicle will not start from time to time.at times, when it starts, it quickly shuts off and does not run.i am nervous that my vehicle could crash or be harmful to my family or others.my vehicle is currently unreliable at this time as i am unable to get the recall fuel pump relay part at any nearby dealership as there is a waiting list and they can only order onepart every 7-10 days.these series of events have been happening for the past 6 months.our records indicate that your vehicle [1] was included in previous safety recall p54 (nhtsa 14v-530) or safety recall r09 (nhtsa 15v-115). The remedy for the previous recalls was to replace the fuel pump relay. If you had either of these recalls completed, the installed remedy relay is susceptible to silicon contamination on the relay contacts, which can cause the relay to fail. A fuel pump relay failure can result in a no-start condition or an engine stall condition if the vehicle is running. A vehicle engine stall while driving can cause a vehicle crash without prior warning.
Takada recall took car had 4 recalls done now hard to start and while drive shout down
I currently have the 2012 jeep grand cherokee and over the years, my vehicle has had a total of (7) recalls. Recalls: brakes, electrical, etc. The most recent recall stated that the vehicle could stall with the risk of a crash! upon receiving my notification letter, i made an appointment with the anticipation that the repairs would only take 1 '2 business days. Unfortunately, the repair time was approximately 1 week through the weekend. I would like to express my un-satisfaction with the service at the chrysler group llc (chrysler) and at this time would like to escalate my concern as a complaint. I would like someone from the corporate office such a manager and/or director to contact me and explain why my issue can't be resolved. I would also like to register my complaint with bbb.i have attempted to contact chrysler group llc (chrysler) on many occasions to resolve my issue. I have purchased and leased several vehicles from chrysler over the years, and now i am very disappointed with the response i received to settle my claim for rental car reimbursement.
There's a eecall for the fuel pump, that may cause my jeep to stop all of a sudden when driving it. The recall has yet to have an answer as to when it will get fixed. I don't want my car to stall as um driving and cause an accident, the safety of my children is at risk. Need this to be fixed asap.
My wife was stranded when the engine stopped and will not restart. Mechanic made us aware he cannot fix as this is an issue under an open recall for the vehicle since november 2019.i called a jeep service center who said they cannot apply the recall work because jeep/fiat haven't made the parts available.meantime we now have a jeep we still have to pay for even though it cannot be driven.this recall came out a year ago and i am told another year could pass before jeep makes parts available to service centers.what in the meantime are impacted jeep owners supposed to do, keep paying for vehicles that cannot be driven?two years being without a vehicle is completely unacceptable.we had shut off the engine to refuel and the engine would not restart, stranding us.our mechanic ruled out bad gas and indicated the tipm has malfunctioned.recall 19v-813 addresses it (jeep's recall for it is v62) but appears another year will pass before the recall can be done.that's a year after the recall was announced.again, unacceptable.
The engine will occasionally crank and crank but not turn over.it will even continue to crank even after letting go of the start button.multiple attempts to start car are not successful.on several occasions it will start the next day , however this means we can not drive the vehicle due to this problem.can't afford to drive somewhere and have to get a ride back home, which i have already done several times.the jeep dealer fixed this problem on jan 11, 2020, and on invoice they stated ' the authorized repair of fuel pump relay wiring kit is completed and now starting as it should'.they informed me that they did not have the recall part as manufacturer has not yet supplied it, so the dealer recommended a 'fix around' which i agreed to in the absence of the recall part.the problem persists so i returned the car to the dealer to make sure that the problem isn't something other than the recall item.
I have been having my car randomly shut off while in drive for over a year. I'm scared of driving my own car. It has happened to me well over 25 times. I've asked the connecticut dealerships (wetmore's and northwest hills) about this multiple times and as of today they say there is no fix and they can't do anything because there is no fix for the recall. It happens when i'm driving and braking and turning left, such as turning left off a ramp or going down a hill and slowing to turn left or slowing on a big hill at a stop light.the car completely stops. The brakes stop working and power steering is lost. Then i have to put it in park and when i press start it restarts. But this is dangerous. I also have a special warranty i paid for and because there is a recall the dealership said my warranty that i paid $4k for is useless because of the recall.does someone have to die for this to matter?
Car is not maintaining power after starting. I have seen recalls for the car but jeep is denyong the claim
The contact owns a 2012 jeep grand cherokee. While driving 35 mph, the vehicle stalled without warning. The contact stated that the fuel pump fractured and caused a host of electrical failures in the vehicle. In addition, the vehicle would not accelerate and smoke appeared under the hood of the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 60,000.
I received approximately 4 months ago an important safety recall for a problem with the fuel pump relay, the code was r09 / nhtsa 14v-115, but the recall notice indicated the repair part was not then available and a follow-up notice would be sent when it was.i have never received a follow-up notice saying the part is available, and every time i call the dealer they say they don't have the part and i should call back.the recall notice says the problem with the fuel pump relay "could cause the engine to stall while driving and cause a crash without warning."i don't know if it safe for me to drive this car or let my wife or kids drive it.i want it to be fixed immediately or to discuss other options.i cannot get through to the fca recall assistance center, the phone is always busy.
While turning at an intersection the vehicle stopped running. The engine died, power steering, power braking stopped worked. I nearly crash into the light pole at the intersection. The vehicle was able to be started once i took the vehicle to the nearest firestone car care center to find the problem. The tests found no issues. When i reached my home that afternoon the safety recall was in my mail box. I took the jeep to my local jeep dealer to find that jeep does not have the parts in place to fix the issue. Now i have a useless and unsafe vehicle. Please advise as to what the nhtsa can to to prompt the company to fix this issue. I was luck to not hit anyone or anything but, i could have been in a serious accident if i had been on the higway.
The contact owns a 2012 jeep grand cherokee. While driving various speeds, the vehicle randomly shut off. After restarting the engine, the vehicle operated normally. The vehicle was taken to bz motors (6801 west branch hwy, lewisburg, pa) where it was diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 100,000.
Vehicle struggles to start.
While jeep is in drive motion, the engine goes off, causing the power steering to become very hard to handle and stalling. Problem has escalated. Contacted jeep and they made me an appointment at my expense. This is very scary when it happens and you have no warning. It has happened on the interstate as well as county roads.
Push button start does not work. Fuel pump is not working properly to allow the vehicle to start. The vehicle has stalled out on a freeway. Will not start while stationary. I have to tap the fuel pump in order to start the vehicle
Recall repair:unable to remedy this safety recall for fuel pump relay in a timely manner: 3.5 months and still waiting. That external fuel pump relay is something you can order on amazon for $10; however, the dealership indicates that they can only procure one per week.at 2 months wait, the dealership allen samuels in waco, tx indicated "the recall you have has had serious parts restrictions. We are only allowed to secure one per week....but it still may be a few months before we can procure one for you. "manufacturer recall numberv62; nhtsa recall number19v-813summary-- a fuel pump relay failure can result in a stall condition if the vehicle is running or a no-start condition if not running.safety risk--a vehicle stall while driving can cause a vehicle crash without prior warning.
Vehicle has no diagnostic codes showing up but has stalled on us several times almost causing accident twice now. Also pulsates at speeds around 45 and again at 60mph. Since the last stall it now has a very rough idle. We have called dealership about recall and they state yes there is one but they do not have a fix. Are we supposed to just keep driving with these safety issues ? vehicle will stall while after driving coming to a stop at light. We lose steering ability and braking. We are usually going straight and on city street or coming off freeway
On regular occasion vehicle will fail to start, occasionally vehicle will stall while driving causing lose of power steering and brake assist rendering vehicle hard to control. Fuel pump relay recall has been completed and wcm has been replaced.
My jeep grand cherokee occasionallywon't start. It has to stand for a few minutes and then starts. This happened once or twice a month. The dealer stated that there was a recall v62. (fuel pump relay). I have had the relay replaced 3 times, but not the original as seemingly it is not yet available. The car has never stalled or acted strangely once going. The agent has fitted another relay, but now says that they have to install a wcm, elv and keys. A diagnostic was done and showed up some errors after putting in the last relay. When will the correct relays be manufactured, as i do not want to go to great expense replacing other parts if it is still a relay issue?
On multiple occasions i was unable to start the jeep and on multiple occasions the engine shutoff while driving athighway speeds due to a faulty fuel pump relay inside the tipm module processor
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle was repaired per nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 15v115000 (electrical system), and 15v879000 (electrical system, interior lighting). The contact later found out that the repairs were not completed. While driving approximately 70 mph, the vehicle stalled. The vehicle was towed to the dealer for diagnostic testing. The manufacturer was notified of the failure. The failure mileage was not available.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle was previously included in nhtsa campaign number: 15v115000 (electrical system), for which the fuel pump relay was replaced. Approximately two years after receiving the repair, the contact began to notice that the vehicle would crank, but failed to start. The contact would have to make several attempts to start the vehicle. The vehicle was towed to chrysler fullerton (located at 1044 us route 22, east summerville, nj, 08876; 908-722-2500) where it was diagnosed that the fuel pump relay failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that they were unable to provide another repair. The approximate failure mileage was 78,000.
The 2012 jeep grand cherokee check engine light was on and stalled then pulled over to side of street then restarted engine.took to dodge dealership -had major engine failure no-to low compression on lft cylinder head.is the fuel tank on this vehicle defective will it leak and explode/catch fire if rear ended? this vehicle was owned by dealership with open/active recall safety defects. Should i be concerned with driving this vehicle. Dealership did not disclose this when they sold the vehicle. How is this legal and allowed to get away with this dangerous vehicle. I don't want to put my family in it. Maybe the dealership owner will put his family in it since he's selling defective cars. I just get another safety recall notice. This vehicle is an accident/fatality waiting to happen. The manufacturer/dealership should refund the purchase price or be criminally charged. I paid thousands of $'s, this vehicle is a total loss who going to buy it.
While in motion at any rate of speed, vehicle will loose power to accelerate (all internal electronics are still active, however, the vehicle stalls). This has happened multiple times resulting in near crashes due to inability to accelerate to pull over. Fuel pump replaced recently in 2018, including a transmission fluid change. Multiple codes are being thrown which are broad spectrum and unable to be determined. I own this vehicle and require it for work transportation, including the transportation of children. I am terrified that it will happen again and i cannot get over in time to avoid being rear ended or worse.the date selected below is the first time this incident has occurred and continues to happen more than twice a week
There were two recall in late 2019 from fca for my jeep. One has been for the fuel pump relay which jeep has the part but i've been unable to schedule for repair because the jeep dealership said they cannot get the part and blames jeep (fca). Fca blames the dealership. The second recall was for the dash pad peeling up, which requires a new dash pad. Again i've been trying to schedule this for 1 1/2 years and again the dealership blames fca and fca says the dealership isn't ordering correctly and fca has recently told me that "someone" at jeep has been cancelling the orders submitted without explanation. The fuel pump relay is a safety recall going on for the past 1+ years.the replacement dash pad has prevented me from trading in or selling my vehicle because the problem has negatively impacted the value of the vehicle.
Engine stalled while in motion on us highway 101 on 11/7/19; fortunately no crash occurred.we took into mechanic at jeep santa maria; they had it all week from 11/8/19 to 11/15/19 and said it was fine.it appears this was caused by a faulty part that was installed pursuant to a previous recall that fca has been investigating since 2018. We are anxious to have this open nhtsa campaign number:19v813000 resolved asap.
Intermittent stalling usually during deceleration. Four times in the past 3-months.twice while slowing for a right turn, once while slowing on a downgrade.the vehicle can only be restarted if in park forcing the need to come to a complete stop and shifting into park.the only indication is the loss of engine noise, power steering and confirming using the tachometer.this condition could lead to a rear collision on a busy road way, a roadway with no breakdown lane or trapped in a center land of a multilane road.prior to the current stalling repairs per r09 / nhtsa 15v-115 were implemented. The repairs may not been effective.
Leak in fuel vapor lines on top of gas tank to the canister and to the purge valve.this must be endemic to the car. There is a 60 backlog on the part. Warning light remains on at all times, stationary or moving.
Safety recall v62 the fuel pump relay can fail and the engine will stall while driving. The part to repair this problem has been unavailable since november 2019. This problem can cause a vehicle crash without prior warning. This is a problem which makes the vehicle unusable and there is no sense of urgency in getting a replacement part to fix it.
There was a recall for the fuel pump relay back in 2015. Mine was replaced in april of 2016 then again in 2017, 2018, and now once again needs to be replaced. I have paid for a new one and labor and its still faulty and happens about a year later every time.
I have repeatedly tried to get the recalls fixed for my 2012 jeep grand cherokee, but all of the local dealers tell me chrysler is only releasing one part per month per dealership and to just "wait!"i do not feel safe driving my vehicle.my vehicle is getting older, and other things keep needing to be repaired on the vehicle. It is just a matter of time before something bad happens to me. If they know there is a problem, how are they getting away with only releasing "one part per week" to each dealership across the country? this is gross negligence on chrysler's part and a waiting game for something catastrophic to happen to people like me.can you please offer a solution? i'm not as concerned about the visor.should i be concerned about about the other recall besides the fuel pump?when i call the dealer, they say when the v62 part "for me" comes in, they will do all the recalls together, but i'm on a list "with a 100 people before me!"that is so unsettling...it could be more than a year!
Vehicle has intermittent no start condition.tipm has been replaced and external relay has been installed per r009 recall but continues to have a fail to start condition.engine cranks as normal but engine doesn't start.will run after multiple tries.cost of repair was $900 but mostly paid by extended warranty.38,000 miles.
When driving the vehicle within the first 20-45 minutes of starting, the vehicle will stall while driving when slowing down. The vehicle is still at speed but the engine stalls leaving no power steering or brakes. This occurs when slowing typically but can occur at speeds of up to 30-40mph. This happens almost daily at this point and seems to be getting worse.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 15v115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
After failing inspection it was in shop 6 weeks for repair but was not repaired! it misses more than ever, most often during idle & has difficulty starting at times & you can smell gas sometimes making me fear it will catch fire.
I started the engine of my 2012 jeep and as soon i began traveling with the jeep fluids poured from the middle of the engine. I did not notice this until i stopped the vehicle after driving 10 minutes. The computer did not show any signs of an error or engine trouble. When i stopped the vehicle and looked under the front of the car i saw a steady stream of orange liquid pouring from the middle of the engine.this fluid was engine coolant. I immediately had the vehicle towed to a local chrysler service station. My jeep has been with the service department for over two weeks now. The jeep cannot be fixed due the fact that chrysler has no spare parts.
Feb 27, 2015 a recall was issued for "in the affected vehicles, the fuel pump relay inside the totally integrated power module (tipm-7) may fail, causing the vehicle to stall without warning". I have been trying to get my car fixed since the recall came out and can not get it done. I have been told over and over and over they do not have to part and to call back. Really coming up on 6 years now and jeep can not get the part to fix my car. What am i supposed to do to get it fixed?
Alternator / electrical issues- november 4, 2016my wife was taking our son to school when she began getting a burning smell from under the hood. After dropping off my son, she pulled over and noticed smoke coming from under the hood. She cut the car off, initially thinking it just overheated.we left the car in the school parking lot overnight hoping it would start up the next day. I tried to start the car, but it wouldn't start and the key got stuck in the ignition. After having it towed to a mechanic, we learned that the alternator suddenly failed, draining the battery and causing the engine stall.this is my second time submitting this complaint with no response from your organization.
Vehicle will stall during use when foot is removed from gas pedal.while driving at full speed for the road and needing to take foot off gas pedal, the jeep's engine will shut off and i receive no light indicating that this has happened.it isn't until i attempt to turn the wheel or stop the jeep that i realize i have no power.typically happens when deaccelerating down an exit ramp or when turning through a traffic light.very dangerous to not be able to turn steering wheel and even more dangerous when i have someone immediately behind me that doesn't realize my car has stalled and is still moving as if i'm moving.i noticed this happening prior to recall notice15v-115 and had the recall work completed on 8-17-15.however, the vehicle continues to have the same issue and the dealership cannot duplicate the issue and the jeep's computer is not showing that there have been any engine stalls.specifically, this happens when vehicle is in motion immediately after taking foot off of the gas pedal.it has happened on highway exit ramps, at traffic lights on main roadways, and while turning through a light on a city street.100% related to going above 35 mph and removing foot off of the gas.
This recall has been going on a long time with no remedy for it....my family safety why is it not made available yet.... Since it can cause a major accident
Well not feel safe driving this car since i purchase this car 4-5 recall on this car and no happy to take for repair because used my own time for this
I was driving on a city street when the vehicle lost accerlation. No check engine light. I stepped on gas it wouldn't accerlat. I then pulled the vehicle over to side of street. Put it in park and then turn it off. Then i restarted the vehicle and alighting bolt came on dash. I couldn't gain speed, the only thing my vehicle did was roll in drive not speed at all.
The truck continues to stall while operating and does not turn over when trying to restart. This prevents a quick reaction to being stalled when slowing to enter or exit at an intersection. On most occasions, the car will not start and continues to crank when either using the push start, manual key fob, or auto start. It cannot be moved once stalled. If you attempt to restart too quickly or after several attempts, it will flood. This same issue was included in a previous recall for the fuel pump relay. However, it did not resolve the issue. The same behavior is experienced and is very dangerous. To provide history of failed recalls, the brake shield recall was corrected by two seperate recalls and was also a very dangerous safety issue that prevents driver control over the vehicle when stopping. The stalling occurs when coming to a stop or stopping, and when performing strong turns. These types of turns are done frequently at intersections with on coming traffic. It is very dangerous because you don't even have the ability to restart the vehicle to escape the danger.
Its something with the fuel pump and it make the car dont start i took it to the dealer before they had it for two months then gave it back and said they did a temporary fix that should work till they get the recall part. I havent had my car back for 3 weeks yet and it acting up again. What is the window that they have to fix your car i mean i still pay carnote and full coverage insurance
My jeep has shut off / stalled on me twice now since i have purchased it last month. This is an absolute random issue, and happens while driving. The engine will shut off with no warning, and you loose power steering and power brakes. Very scary, and a very serious and deadly condition. Jeep and chrysler are no help. Was at the dealership for three days, and they said they canā€™t find the issue, and gave it back to me. Pathetic!
My 18 year old son was driving his 2012 jeep grand cherokee overland on a bridge at night when it all of a sudden the car stalled!!! the battery lightflashed, lots of other lights flashed, then all power shut off! he could not steer, no lights were working, nothing! thank god he was able to stop in-between lanes in a small area where cars were not traveling. He called 911 and they slowed traffic down and after difficulty getting car into neutral, he was towed off the road. I immediately contacted chrysler corp and learned of a recall of the fuel pump relay which when defective could cause exactly what happened to my son to happen.we were invited to take vehicle into mike stead chrysler jeep in richmond, ca for them to install a new fuel pump relay as instructed by chrysler corporation (fca). The dealership refused to install the part, asking me to pay a $199 diagnostic fee and claiming that our vehicle had other problems that had to be fixed before they could even check the recalled part.i am very dissatisfied and horrified that they now want to charge me $50/day storage because i refuse to pay for work when i was promised that they would replace the recalled part.we need help! i believe all these vehicles are a complete danger and sadly, the new part hasn't been manufactured yet. I am appalled that such a large corporation knowingly is allowing vehicles to operate when such a danger is possible.my son could have been killed! i would like for these vehicles to be recalled until the new part is manufactured.the next person may not be so lucky!
This vehicle has a current safety recall for the fuel pump relay.i'm sending this compliant became i strongly believe based on interactions with our local dealership that fiat chrysler is purposely delaying repairs to save money. We have been waiting for a year for parts and the current status is unknown when or if it will be repaired and this vehicle is severely affected in starting by the faulty relay and tipm model that it's installed one.this problem was covered under a previous recall that failed to fix it. After this many years, the fact chrysler can't provide a hard date for the repairs leads me to believe they aren't gong to.the dealership blames covid supply chain issue on everything, but this was ongoing long before covid.
My 2012 jeep grand cherokee encountered the same problem as stated in the chrysler recall p54, which is the recall for 2011 jeep grand cherokee. The engine would stall while driving, and it also encountered not start problem as well as the not start on the first attempt problem. Even the car could start, the engine would stall again shortly. The problem is resulted from the faulty tipm, which is the same on both 2011 and 2012 model. However, only the 2011 grand cherokee is being recalled. So i urge chrysler to initiate a recall on the 2012 model as well.
Fuel pump relay recall notice was received last summer (approx. 6 mo. Ago), still can't get parts.the last 2 recalls for this vehicle took an extremely long time to get parts.this safety recall states that it can cause a crash!it needs to be fixed promptly or another vehicle should be provided. R09/nhtsa 15v-115
The vehicle does not start at times, it also has started just dying on the road. In november 2019, we received a recall notice on our jeep owner portal. There is a fuel pump relay failure. Since then, we have regularly called the dealership and a remedy is still not available. This is becoming a huge safety concern for our family as the vehicle is now dying in traffic. When i have my foot on the gas, i can feel the vehicle is not receiving gas. Sometimes it dies entirely and other times it putters and jolts back to life. This happens several times a week. I just got off the phone with the dealership again and they said no remedy is available. I described what is going on with the vehicle and they stated that sounds like the recall causing the issues. Today i was almost hit by a semi truck because the jeep died in traffic.
Took my car into dealership for recall (fuel relay) repair on june 7, 2021. They said they could not get the part until july. Car stalled in middle of driving and had it towed to dealership on june 28, 2021. The still could not get the part and gave me no eta.no idea where to escalate this further but wanted to start here, nothing on the jeep website to file a complaint. Is there any guidance you can provide to get any attention in the matter?dealership: somerset jeep and chrysler, somerset massachusetts thank you,kathleen
As i was driving to work in the morning, my vehicle stalled completely and i had to put my hazards on in the middle of the left side lane. Luckily, there was no traffic behind me and i was able to remove the key, re-insert the key and the vehicle started up again. I wasn't going fast and there wasn't traffic to cause an accident but this has made me fear overtime i step foot into my vehicle. I'm a working mother and i need my vehicle to transport my family. I bought the jeep from vacaville dodge about a year ago and they failed to mention anything wrong with the vehicle. One month after owning it, i started to receive recall notices. I did take it in as soon as i got 3 in a row. The dealership told me they could fix two issues but one would have to wait until they have the right parts. This took two months before i could get it fixed. Now, i have received an additional 3 recall notices and the dealership is telling me they will add me to a waitlist. The dealership has confirmed that they won't have all the necessary parts/time to fix the recalls for another couple months. My family's lives are in danger so i have chosen to use public transportation which is a huge inconvenience. I bought this vehicle because i've always trusted the dodge, chrysler, and jeep company. I'm making payments on a vehicle that i can't even use because of all these recalls.
Vehicle stalls without warning. Vehicle is in motion, slowing to turn.usually on a right turn near beginning of turn.power assist steering and braking disabled.has happened approximately 10-12 times since purchased in february 2019.reported to dealership on march 5, 2019, at which time we were told it was a previous recall and they would order parts to redo recall.informed today that a new recall was issued, but no solution is ready. Reporting for nhtsa records.*dt
The contact owns a 2012 jeep grand cherokee. The contact stated vehicle failed to start and was towed to an independent mechanic to be diagnosed. The contact was informed that the fuel pump relay ceased in the open position. The vehicle was repaired.the vehicle was included in nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not available. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 123,000. Vin tool confirms parts not available.
My 2012jeep grand cherokee will stall as i'm coming to a stop. It doesn't alert with any codes when this happens. It is now doing this on a daily basis. The body shop informed me that a part is still not available for this issue. It stalled trining onto a on-ramp, while i was in a roundabout, as i approached a stop sign. It is happening at deceleration. No code is sent any time it stalls. The music is till playing, all lights are still on. I know it has stalled because the power steering is out and engine is off. I put the car in neutral press the break and started button to make it go again. Totally not safe while in a roundabout let alone anytime.
I have been contacting garber auto mall jeep dealer since april 23, and i am always told no parts are available for my fuel pump relay safety recall.
Vehicle was brought in to dealer on 3/24/15 for stalling issues and other safety recalls. Car had not started on at least 4 occasions up until 3/24/25. I was told the key fob batteries needed to be replaced and that may fix the issue. I paid to have both batteries replaced. On 5/4/15 i brought the vehicle back to the dealer because the not starting issue had become more extreme. It occurred 8 times since the 3/24/15 service and on one occasion it would not accelerate while i was driving on a highway. There was an extreme delay and suddenly the car reacted and lurched forward. This was the first time it had ever done this. Additionally, on one occasion of not starting it continued to chug instead of just not reacting. Dealer advised again that one of the key fobs needed to have a battery replaced (both were replaced the previous month) and that they didn't have parts for the safety recall. Headquarters advised they would let me know in a few weeks or months when the parts would be available. The problems is rapidly getting worse and there are indications that there may be issues while i am driving it as well. I have asked for escalation and something even a temporary fix be done. No response from headquarters yet.
When i try to start jeep it won't start acts like not getting fuel does this randomly after getting started sometimes takes days or minutes it runs fine not battery new not started checked had fuel relays replaced never know when i turn car off if it will happen
Started the vehicle to go pick lunch up. Drove 1/2 mile to restaurant. Pulled into parking spot when the vehicle began to shudder. Put the vehicle in park when it began to stall and the engine light came on. Multiple calls made to dealership to have the recall fixed. They have given excuse after excuse about not being able to fix it. No options were given to help remedy the issue. The vehicle is not safe to drive.
I took my jeep to have fuel pump relay and alternator recalls serviced at napleton jeep in kissimmee fl and the car broke down a few days after being serviced, had the car towed to the dealership where they charged me $189 to say it was the starter that was bad and quoted me $800, i felt put off and got the car towed to a diff private owned shop for a second opinion, the mechanic did a full diagnosis and provided proof that the starter is good and its the alternator, stated that the dealership not only installed improperly but that the part is faulty,. Ground wire was not connected to the engine and therefore it couldn't be started alternator charge wire installed in an incorrect position and tugging on harness and protective cover can't be placed over power wire alternator not charging and getting extremely hot, all of which should be covered under warranty, so i went back to the dealership and asked for the service manager, oscar, who told me he would not only not refund any money for the mis diagnosis but he would also charge me for any further repairs even tho the part that was installed two weeks ago is the one that has and issue and should one still under the same warranty. Then i was harassed by service manager who threatened violence on my family over the phone. The jeep now even once repaired could have so many issues arise as well because of the negligence this dealership has shown, the have underqualified and unsupervised technicians doing jobs they are not ready to be doing alone. Now i worry for my safety and longevity of my vehicle. The dealership also left the car running the entire time they had it. So my battery was shot and it is brand new. I have all receipts and documents as well just your website isn't allowing to upload them all so i included a photo to show how negligent this dealership was.
Every once in a while i go get gas to fill my car up and when i'm done i go to start thethe jeep up it starts up then cuts back off like 2-3 times!
I've had a recall on my truck for over a year on the fuel pump relay switch. I've been calling about my recall numerous of times & pinebelt jeep & chrysler in lakewood nj continues to tell me the parts are not available yet but are not attempting to try & do something else in the meantime!!! they continue to treat me as if i'm an idiot! i purchased the car from there over 4 yrs ago & they are not treating me as a valued customer!!!! i've asked numerous of times for a loaner because my truck is not starting now & i'm a nurse so i need to get to work!!! i have no other way of getting to work but with my truck! i've had to pay for lyft driver to take me at times which cost an arm & a leg all because i can't get no cooperation with pinebelt! i finally got an appt for november 27,2020 but now they're telling me that i have to pay fir a tow & pay for the diagnostic if my truck does not start!!! like how the heck is that my fault???!!! my truck is not starting because of this recall!!!!! i've been sooooo frustrated with these people for over a year but they can not give me a simple solution or help me as a valued customer!!! i've never seen anything like this!! it's truly sad! i'm still paying for a truck that i can't use all the time because i never know when it's going to start or break down on me!!! i need a resolution asap!!! what else can i do??!!! please someone help me!!
While driving the vehicle just quit.after some time it started again.this has happened 3 times but fortunately all a low speeds.called the dealer service dept. And they said they have had no problem with these vehicles and if they were not able to recreate the problem there was nothing they could do.after checking possible recalls on line and finding one that appeared to be a possible cause i called the dealer again.they then admitted there was a possible problem and scheduled an appointment.. When i picked the vehicle up they said they couldn't fix it because there was no fix available yet.i asked them if they expected me to drive a vehicle that was unsafe to drive and they repeated there was no fix for the vehicle so please take my vehicle and leave.i have not been able to drive the vehicle for fear it would quit at a higher speed and cause a serious accident. This vehicle is our main transportation but still cannot be fixed.please let me know how to resolve this problem so i can again have transportation.thank you.
Takada recall had recalls done car still hard to start and now dies when driving getting angry with the whole car very dangerous with kids in car
My jeep has been stalling multiple times when trying to start it. One night when i tried to start it, it would not turn on. I brought it to the dealership and they changed the fuel relay on it, however i just brought it back 2 days ago for the same problem. They replaced it again, however when picking it up it stalled again.
Vehicle stalls while in motion. All electrical continues to operate, engine shuts down with no warning. Likely related to nhtsa recall 19v-813. Always occurs within ~10 minutes of start. This recall was published 12 months ago (on top of a previous recall for same issue). Manufacturer still does not have a fix "no parts available". This issue is going to kill someone, if it has not already.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at 5 mph and coming to a stop sign, the vehicle stalled. The vehicle was able to restart. The failure occurred multiple occasions. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 47,000.updated 1/21/16
Fuel pump relay recall r09 was performed in 2015. Relay that was installed during the recall failed in 2018 causing car to stall in heavy traffic and failing to start. Created a significant safety hazard as i was left sitting in the middle of a busy intersection in heavy traffic. The recall was supposed to fix this problem. Recall was not effective at solving the problem and chrysler is now billing customers for the part and labor that the recall was supposed to fix.
Vehicle would not start. Vehicle was towed to dealership and fuel pump relay was identified as the cause of the problem, recall exists and the fuel pump relay was replaced. However, fuel pump relay caused the battery to drain also necessitating replacement. Fca/mopar only authorized reimbursement of the fuel pump relay and not for the battery even though it was directly related and the dealership technician stated the same. Spoke with multiple reps from fca who could not provide any assistance. An oil change and systems diagnostic test was performed on the vehicle just before the fuel pump failure and no issues with the battery were identified. I was told the battery could not be replaced because i tried to start the vehicle...which seems incredulous to me as that is what most people do when they leave for work. How was i supposed to know the fuel pump relay needed to be replaced unless i tried to start the vehicle and it wouldn't turn over?
Per recall p54 external fuel pump relay was replaced by dealer.that external relay has now failed and the vehicle stalled driving down the road. Owner was able to control vehicle and drive to road side.external relay needs to be replaced with a better design or option to prevent a crash.
Engine light will come on and when i attempt to accelerate the jeep will not go over 25 mph.i need to pull over as soon as possible and turn the car off.i may need to do this several times before it will start to drive normally.the engine light will remain on anywhere from hours to several days while the car drives normally.there is no pattern to when it happens.i have taken the jeep in to a dealer.oil filter housing replaced.did not correct the problem - drove fine for 4 days.can happen anywhere- pulling out onto major highway or just driving on a country road. It is very dangerous and scary. It is back at the shop again.each time i have to pay for the repair and rent a another vehicle. It has been happening for afor quite awhile, but since i need my vehicle i have lived with it.i will soon be transporting 2 young children to camp every day and it is happening more often so i had to have it fixed.also the cost of repairis almost $3000 so far plus renting a vehicle at $50/day.i just purchased the vehicle 11/12/15. I put the date as 01/01/2016 since it has happened regularly since i got it, but it is now happening every few days.
Car stalled 2 times, towed to jim click jeep in tucson r09.my fuel pump was replaced for $1284 at only 81,230 miles.i believe the go around fix of a cable vs replacing the computer caused my fuel pump to fail prematurely, and i could have been hit when my car stalled 2 times in motion
Periodically, the vehicle stalls immediately after starting.i then have to keep pushing the start/run button until the car switches to off and then try to restart the car again.this goes on 5 or 6 times until it stays running.i have tried versions of pumping the gas (before and during).it still stalls.i am using today's date, but this has been going on for months.
Nov 14,2019, recall v62 [19v-813] was announced.it is 11 months later, with still no remedy from the manufacturer, which is ridiculous as it could "fuel pump relay failure can result in a stall condition if the vehicle is running or a no-start condition if not running. - a vehicle stall while driving can cause a vehicle crash without prior warning."...when will the manufacturer complete the recall before people get hurt or worse...?
Vehicle stalled while stopped at stop light.when started, idled very rough and stalled again.car was towed to dealer.dealer indicated failure in fuel pump relay.repair involves disabling of fuel pump relay in totally integrated power module (tipm) and installing external fuel pump relay.failure also resulted in failure of valve spring.the repair regarding the fuel pump is identical to the repair outlined in chrysler safety recall p54/nhtsa 14v-530, which per chrysler customer service rep is only applicable to 2011 vehicles and not 2012 vehicles.this fuel pump failure affects more vehicles than outlined by original recall.
Engine stalls while driving without warning.this started in november 2018 and has happened 5 times since.have taken it to 3 different repair shops and still no resolution.there was a recall back in 2015 #15v-115 to fix the fuel pump relay which could cause this to happen.service was done per the recall.have an active case with jeep (fiat) but they have been no help and keep sending us the jeep dealer.diagnostics have been done 3 times to no avail.this is a significant safety issue as the vehicle dies while driving and the steering locks up as well as the brakes.each time this happens the vehicle is in motion going about 40mph.has happened while going straight and while turning.the radio stays on and no warning lights appear on the dashboard.
Due to the safety recall v62 i've experienced multiple incidents of my 2012 grand cherokee stalling while driving.within 6 months i've had the relay sensors replaced twice (no charge) and a new fuel pump, $1,200 out of pocket and my jeep still stalled.this is now the 4th time my jeep is sitting at the dealershipwith no fix and fca will not reimburse me for a rental.my case manager from fca said i am out of warranty, since when does a safety recall fall under a warranty? so either i drive an accident waiting to happen or continue to pay for a rental so that i can get back and forth to work.this is unacceptable that fca still does not have a fix for this and now instead of a car payment i'm paying twice as much for a rental.
2012 jeep grand cherokee. In regards to fuel pump relay safety recall nhtsa recall #19v-813 & manufacturer recall #v62. The manufacturer exceeded a reasonable amount of time completing the recall repair. Jeep has experienced shut-off while driving on freeway but nobody injured. Brought vehicle to dealer and they replaced fuel relay again but was informed that there is still no part or fix from manufactuer.
While on a nearby highway the vehicle stalled out on me. I was able to get into shoulder and after, immediately after stalling out i attempted to start the car right away, it took about 4 attempts for vehicle to start up again. Took vehicle to the dealership they first diagnosed it being an issue with the key fob battery after being replaced the vehicle ran for about a week then the original problem reoccurred. This time in town in the middle of an intersection. Vehicle was not able to start and had to get vehicle towed.after taking it bake to the dealer they informed me that there was an issue with the primary and secondary fuel pumps.
The latest incident happened sunday 11/29/20. Prior to this, the event has happened at least 4 other times. While driving at highway speed 55-70 and slowly coming down to a stop on a ramp or turning the vehicle while decreasing speed, the engine will stop running. No visual or auditory warnings happen, you're only aware when you feel the power steering has gone away, and the tachometer reads zero rpm. I have been able to safely pull off and stop in each event, the vehicle needs to be cycled off and then restarted.the safety concern is this event could happen into left turn across oncoming traffic with no ability to accelerate out of harms way.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle failed to start. The vehicle was taken to a dealer. The technician diagnosed that the fuel pump relay needed to be replaced. The vehicle was repaired. The manufacturer stated that the vin was not included in nhtsa campaign number: 14v530000 (electrical system). The failure mileage was 56,175.
Jeep turns off and won't turn on for hours then it trued on
Engine stalls without warning causing full loss of power, including power steering and ability to brake properly... Ends in engine failure as well.this has resulted in multiple close encounters and lately it caused me to hit the curb and damaged front right wheel.. Will it be another car and a crash next time!???
The contact owns a 2012 jeep grand cherokee. Upon depressing the push to start button, the contact heard an abnormal noise and the vehicle would not start after several attempts. The vehicle was taken to an independent mechanic who diagnosed that the fuel pump relay needed to be replaced. The vehicle was not repaired. The vehicle was included in nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v391000 (electrical system) and 15v115000 (electrical system). The contact did not know when the parts would become available to schedule the repairs. The manufacturer was notified of the failure. The approximate failure mileage was 29,410.
Vehicle has had starting problems and stalling problems on numerous occasions since december 2019.i believe these are related to the recall issued on this vehicle last december 2019.complaint is the chrysler corporation is unwilling to make a temporary fix as promised until the "vehicle is totally dead."stalling on the highway in the middle of rush hour is a safety issue/hazard.most recent incident:sunday-2-2-2020, vehicle would not start for five hours.
The recall is 8 years old and no remedy as of yet with uncertainty of when or how this may cause my vehicle to be hazardous to my life or other motorists is of grave concern . I consider this recall to be of serious concern for my safety as well as other motorists!i find it unsatisfactory and negligent and unacceptable not to have a remedy for the recall as of yet . I demand remedy or compensation as mylegal right .
My jeep all of a sudden stalled right before a sharp corner causing panic and loss of control of the vehicle. My family is scarred and my wife does not trust driving the vehicle especially after not even a week later we received a recall letter stating vehicle can stall but there's no solution!!!!when the jeep stalled i drove into a ditch unable to over power the all of a sudden tight steering and now i have suspension problems!
The car does not accelerate at times when driving and car has a problem starting. They don't have the part yet.
Unexpected engine stall while driving on freeway.this is the second time experiencing unexpected stall out while drive after the recall was completed.
Unknown:fact:my 2012 jeep grand cherokee overland fuel pump relay can fail while driving and cause a vehicle crash without warning.this information was provided in december, 2019, in a letter/notice from fca.the recall number is v62/nhtsa 19v-813. Replacements for this fuel pump relay are being supplied to dealerships at the rate of 1 per week.this is unnacceptable and is forcing owners of these vehicles to put their families at risk.i cancelled my, and my family's vacation because my dealership is unable to provide a fix for this fuel pump relay, actually the second fix.the first was r09/nhtsa 14v- 115.
The contact owned a 2012 jeep grand cherokee. The contact stated that while driving at 35-40 mph, the vehicle stalled and the steering wheel seized while going over a speed bump and hit a tree. The front driver's and passenger air bags deployed. The contact suffered injuries to his lower back and head. Medical attention was received as the contact was transported by ambulance. A police report was filed. The contact was unaware if the vehicle was towed or not. The dealer hill kelly dodge (6171 pensacola blvd, pensacola, fl 32505) was notified a day prior to the collision about several warning lights that illuminated (check engine, service 4-wheel drive, traction control) and scheduled an upcoming appointment to get the vehicle diagnosed as well as the recall repair for nhtsa campaign number: 19v813000 (electrical system). The manufacturer was not notified of the failure. The failure mileage was 145,000.
The car will start then the power to the fuel pump cuts out. Then the car will not start for more than 5 minutes. It is recall 19v-813 that was identified a year ago and it is the fix to a fix of the original problem.
Jeep attempts to start when start is pushed.engine turns but will not start.occasionally it starts and then quickly shuts down.other times it starts and runs perfectly.
Recall notice v-62since 11/01/2019fuel pump relay if bad car will stop cause a crash
Vehicle engine shut off during right turn in busy intersection without any warnings. Unable to turnor control vehicle. Also the brake on lights come on in the consulduring normal operation.based on other jeep model recalls, i believe the problem may be related to the tipm-7 module. The vehicle is a grand cherokee overlander 4wd. Vehicle was able to be restarted and has not had another failure, however, this is an unsafe driving situation when the vehicle's engine dies while in motion in any road condition. Maybe related to recalls p54.
Suv would not start, towed to a local mechanic, replaced air metering valve, still did not start. Was informed by my mechanic there is a recall on the sensor in the fuel tank but i was not told by chrysler anything about this problem when the truck was in the shop four other times for two other recalls. Truck must be towed to chrysler so they can look at this problem.
My car continues to have intermittent issues with start. But i am most concerned about the potential for the jeep to stall and crash while the in driving. I am risking the lives and the life of family and friends each time i drive this jeep. This fule pump relay switch recall (v62) (nhtsa 19v-813) was issued back in november 2019. My communications with koons chrysler in tysons corner virginia and mopar have not produced positive result. They will not provide with a date for resolution.this is my only transportation, so i have no other options for transportation. I pray each time i drive this vehicle that me, and my passengers make it to and from our destinations safely. Please help me
I was passing a slow moving truck on a 2 lane highway when my jeep lost power for several seconds. I came very close to a head on collision. The jeep has had a no start problem since i purchased it 5 years ago. It has been in dealership service departments multiple times for the issue with no resolution when still under warranty. All online research points to a defective tipm and there are related recalls. The current open safety recall is number v62 with fca for the fuel pump relay which is part of the tipm. The loss of power is one issue that can be caused by the faulty tipm, as well as the no start problem my jeep has had the entire time i've owned it. I contacted fca recall assistance center and opened a case, informing them that i almost had a head on collision due to their defective product with an open recall. They told me there was nothing they could do but notify me when a fix was available. This recall was issue almost a year ago and involves life safety. I have no choice but to continue driving a vehicle that almost killed me 2 days ago because fca refuses to fix a defective part for several years.
Starter or gas pump it doesnt work properly
Having the jeep services for a broken chair rail ($1200!) and they told me the power steering reservoir was empty and thepower steering pump, reservoir, rack and pinion and hoses will need to be replaced for another $2350!i've read that this vehicle has a history of this and has created a fire hazard.this car is not 3 years old and has had fuel pump, water pump, rear latch lock and multiple recalls on other items.dealership is raking in the cash; it very upsetting for someone who really wants to buy american made vehicles!
I have a 2012 jeep grand cherokee that was bought brand new in december 2011.in 2013 i experienced my first incident where my jeep started, ran for 1-2 seconds, then died.i tried multiple times to restart it and could not get it to restart.i finally decided to completely turn off the vehicle and start the ignition process over.thankfully that seemed to work.between the first incident and the next service visit (january 2014), this happened approximately 6-10 times.i made the dealer aware of the issue and they noted it on the service sheet; however they told me they saw no error codes and could not recreate the problem.the in february i had an incident where it started then stalled, then the security alarm sounded.i had to remove the push start and use the key in the ignition in order to disengage the security system.then approximately one week later i started the jeep to go to work and it died after running for 1-2 seconds.i restarted the ignition process, this time when i let go of the push button start the starter continued to crank for approximately 10 seconds, until i exited the vehicle and locked the car.now in the last two days the vehicle has started, ran for 1-2 seconds, then died on three separate occasions.i have made an appointment with the dealer and shared the above information with them.i have advised them that i think i have a bad tipm.i am hoping to get this addressed immediately since i have 33,500 miles on the vehicle and do not want this to be replaced after the warranty expires.i am seeing the average cost to replace the tipm at a dealer is $1200-$1400.there are enough similar stories about these sort of issues that jeep/chrysler should issue a recall and stand behind their product.
Took my 2012 jeep grand cherokee to arrigo chrysler dodge jeep for 2 recalls in september 2016 one wiring issue in the visor and one fuel pump relay. Dealer informed me recalls were remedied. December 16, 2016 i was experiencing problems starting vehicle and problems with vehicle sputtering while driving and while stopped. Took car back to arrigo to diagnose problem. Was told problem was fuel pump relay at cost of approximately $650. Expressed my concerns that although recalls were recorded as "performed" in their system, carwas not properly repaired.service advisor told me there was nothing else wrong with my vehicle and the recall actually took place june 2015.that is incorrect as i called fca and they in fact verified that in their system, recall was entered as "completed" in september 2016 at same dealer, arrigo.called arrigo and service advisor said he re-checked the vehicle and the fuel pump relay was actually in good shape, it was serviced in september 2016. He said the reason the check engine light was on was because the software needed updated and the check engine light would be okay and the vehicle was performing "as it is designed to work"having no other problems. I hesitantly paid $75 to have the "software updated" to avoid the $150 diagnostic fee if there is no service. One hour after i paid and left the dealer the check engine light came on and the vehicle began acting exactly like it had before "servicing" at the dealer. Also later in the evening i tried starting the car and noticed the car would continue to crank without turning the vehicle on. Again, the same problem i had before i took my car in. I believe no action was taken in repairing recall issues and they are trying to make customers pay ($650 in my case) to actually make the repairs.
Engine stalled while driving on interstate causing a near-accident.vehicle was successfully restarted shortly thereafter, but after returning home and turning off vehicle, fuel pump continued to run.the following morning the vehicle would not start and had to be towed to chrysler/jeep dealership.dealer repair involved replacing a defective "totally integrated power module" at a cost to me, the owner, of $1,200.this incident very closely mirrors media reports in late september, 2014, detailing similar incidents with the same vehicle.in at least one report (cbs-detroit; sept. 20, 2014; "chrysler recalls nearly 189,000 jeep grand cherokees, dodge durangos") chrysler claims their pending recall will cover suv's built from jan. 25, 2010 through july 20, 2011.my vehicle, exhibiting the exact same malfunctions, was manufactured in november, 2011.clearly the recall should be expanded to capture more vehicles with faulty power modules.
My vehicle has a recall (r09/nhtsa 15v-115) for failure of the tipm resulting in vehicle stalls and non starts which have occurred on multiple occasions since 2013 most recently 12/15/15.my vehicle has stalled in traffic on the highway and interstate at speed in heavy traffic almost causing several accidents.i have taken the vehicle to the local dealer (napoleton) who attempted to fix without resolve.in fact, i brought back after there first attempt and they want to charge me $1600 to repair.i have researched other complaints and truly know this is an electrical issue that is part of the safety recall.additionally, my airbag light continues to come on which is also addressed in the recall.jeep has refused to repair and i cannot drive vehicle due to safety concerns. Please help.
Nhtsa recall number 19v-813 recall date: november 14, 2019 repair parts are still not available after one year. Vehicle has experienced stall while driving and now does not start. Dealership offered to tow vehicle to dealership but no estimate on time for repair. Recall r09 was previously completed.
I've been waiting well over a year, names on a 'list' at various dealerships for both recalls, specifically the fuel pump.manufacturer recall numberv62nhtsa recall number19v-813
I have made 4 calls total to frontier in lubbock and all american in midland with no response on resolving the recalls p36, p14 and fuel pump relay. First call was made in october 2015. Left 2 voice message2 and talked to 2 reps. That said they would call back to schedule.
Check engine light fault code "p2066" appeared twice since purchased new in 2012.the first event occurred in april 2013 at 17,000 miles. Chrysler dealership replaced right and left fuel pump along with fuel level sensor under warranty. The second event occurred in may 2016 at 39,000 miles. The dealership quoted a price of $1700 for repair but after speaking to chrysler representative the price for repair was $500. This issue mirrors the 2005 chrysler pacifica recall nhtsa ref#06v432000in which a p2066 fault code was generated leading to fuel pump module replacement. My understanding is that chrysler agreed to extend the warranty to 150,000 miles as there was was a defect in the engine subframe assembly leading to corrosion in the fuel pump area.
I have had a problem with my car stalling randomly since the day i bought it brand new off the lot. I have been complaining to the dealership for 8 years now and they have never once offered to fix it. They kept telling me nothing was wrong with my car. The last time i took my car in for randomly stalling (while on the freeway), my warrenty has just expired and then they told me i had to replace my entire fuel pump system. Now a few weeks ago i received a recall about my fuel pump system saying do not drive your vehicle beaucse its unsafe. The manufacture has told me they will not supply me with a rental car, public transportation pass nor will they reimburse me for rideshare services. I have had nothing be problem after problem with this car i bought brand new off the lot. Now they are telling me not to drive it until its fixed but cant tell me when they can fix it. This is absurd. My dash board in my car also was defective (the leather covering it shrunk and peeled up). The manufacture told me it was "cosmetic" and they would not cover it so after years of complaining, i finally just paid for a whole new dash board myself out of my own pocket. Now they just sent me a recall for this part and i've already paid for it. How can you help?
Car slightly stalled as i tried to accelerate from a stop at a street light. After a few seconds it jolted forward and then continued to drive as normal. Now experiencing problems starting the car on a regular basis, sometimes needing 2 to 3 attempts to properly start the engine.
Chrysler has failed to provide a safety recall remedy in a timely fashion and should be required to provide a remedy now! they recalled the fuel pump relay(19v-813 or v62) on november 19, 2019 and have yet to offer a remedy. They installed an external rely on my vehicle several years ago during the first recall and this external relay has already failed once leaving me stranded in a busy intersection. This defective part presents a serious safety hazard and chrysler should be forced to provide an acceptable remedy in a timely fashion. Owners have now been waiting for over ten months from the original recall and have received no further communication from chrysler.
For 2 years i've been getting recall notices to replace a failing fuel pump relay for our jeep. Every time i schedule an appointment to address the recall i'm told that the part is not available. While driving the vehicle will randomly stall out and will need to be restarted. This situation poses a safety issue and could lead to an accident which could be potentially fatal. Chrysler corporation needs to be accountable for this and take all necessary steps to insure the safety of its vehicles and its occupants.
Received recall notice (r09/nhsta 15v-115) 4/15/15.to date, 8/3/15, have not been notified of availablility of replacement parts.prior defects with this vehicle include: replacement of right cylinder head just 8 months after purchase; followed by 3 safety recalls for alternator (nhsta 14-v-634) which took 6 months to get replaced due to lack of parts availability; brake booster (nhsta 14v-154) and sun visor wiring (nhsta 14v-391).i believe a refund/buy back is warranted due to the safety hazards this vehicle has presented and excessive delays in getting necessary repairs.
Chrysler made a recall on the fuel pump relay on nov 14, 2019. On nov 18, 2019 my vehicle completely stopped in the middle of the street and did so numerous time during the week. Luckily, i was never on the highway went it happened. I called chrysler they informed me it was one of the vehicles in the recall, however they did not have a solution at the moment and i had to wait until jan 2020. I could not drive a vehicle in that condition, so i took it to my mechanic. I called chrysler to inform them of this and they said to just submit the proof of the service. However, when i did submit the proof they declined it stating chrysler had not updated the recall and there were no parts. I should get reimbursed for the recall.
They sent me a letter back in january 2020 that my fuel pump relay needed to be replaced and it is july 14th 2020 and it's still not available to be replaced
Vehicle in motion, but decelerating from higher speed to a stop or lower speed. Engine shuts off. No warning/dash lights come on everything else (radio, lights) continue to work. The only way to know the engine is no longer running is the power steering and power brakes don't work and the rpm on the tachometer go to zero. Car typically will re-start with no issue, but will almost immediately stop again. When the car sits for about 15-20 minutes, it'll start right up and drive fine.there has not been a pattern, other than slowing down. It's stalled on me the following times and situations:* slowing down to turn right off the highway - was raining, started right up after stall ran fine (2014)* slowing down to a complete stop at an intersection, would restart, but not stay running. Waited 20 minutes for towtruck and the vehicle started right up. (2016)* slowing to a stop for light in town, started right up, but would not remain running, waited 20 minutes ran fine (2016)* stalled in stopped traffic. Started right up was able to drive to a parking lot but stalled again and would not restart for 15-20 minutes. Ran fine once started again. (2017)* stalled in stop and go traffic on i-95 in philadelphia. Started right up again, but had to wait 20 minutes for it to remain running (03/2018)* stalled when coming to a stop for stop sign. Wouldn't start right up. Had to wait 15-20 minutes then it started and ran fine. (09/29/2018)have taken to the jeep dealer on the three earlier occasions, however, they indicate that they are unable to replicate the situation and there are no engine codes to review - therefore they are unable to correct the situation. So i have been driving the vehicle as is, but after the last two times of this occurring i must remedy the issue.assistance will be greatly appreciated.
Vehicle stalls upon ignition.it will sometimes not start again for a minute or two.the start problems are worsening as time passes.vehicle is stationary when this problem occurs.
There is a current recall on my jeep, i was notified of october of 2019. It is now september of 2020, and there is no resolution for this recall. My truck has had trouble starting several occasions. Many of those times i was left stranded. It eventually will start again, so far, but one day it will not and it is due to this recall. The tipm needs replacing and it is a very expensive job.
Totally integrated power module (tipm-7) failure. The system continues running after the vehicle has been turned off.
Email 2 of 2here are my proposed solutions:#1 corporate pays the dealership to fix the recall problem with the fuel pump relay issue now with the current parts they have and then the dealer will fix it again when you get the correct recall parts in.you as chrysler can sort it out with the dealer and i as the customer am not asked to pay for a recall.#2 if my car is not able to be repaired until the recall parts are available, then provide me with a loaner car until my car is repaired.i expect to be contacted by end of business day with your proposed resolution.[xxx]on dec 4, 2019, at 10:48 am, us customer care <[email protected]> wrote: [xxx];here is your case [xxx].thank you, fca customer service--doaaref:_00dj01qsdf._5003zzc7yl:refinformation redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
I have received the #r09 15v-115 fuel pump relay notice and contacted dealer, parts still unavailable.exceeds a reasonable amount for time for repair. The dealer stated that parts needed were not available. The manufacturer had not yet determined a solution for the issue. The manufacturer was not made aware of the delay. The vehicle was not repaired. Vehicle on multiple occasions fails to start.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle was previously repaired under nhtsa campaign number: 19v813000 (electrical system) however, the fuel pump became inoperable due to silicone contamination. The contact stated that the vehicle was inoperable. Stevens creek chrysler jeep dodge ram located at 4100 stevens creek blvd, san jose, ca 95129 (408) 248-1800, was contacted and informed of the failure. The contact was informed that the part to fix the vehicle was on back order. The vehicle was not repaired. The approximate failure mileage was 35,000.
Safety recall for the fuel pump relay needs to be replaced. I have had the recall for8 months.every time i call they don't have the part. The vehicle now has a warning lite appearing .the fuel relay has also prevented the vehicle fro shutting off 2 different times.. I know this is a safety hazard . I need this fixed immediatly
My jeep has an ignition/starting problem.it will try to start but just keeps turning over.after 10 seconds it will stop then it will usually start after.online it says the timp could be the problem.
Similar to other complaints i've seen and related to the tipm / fuel pump relay in my opinion . Car cranks but fails to start , however with a little patience and re trying it occasionally works . The battery was replaced and still persisted . Then the keys were replaced and still persisted . Then the win module was replaced and still persisted until finally i couldn't get it started after several attempts . Towed to dealer and they think its fuel pump. ( but not 100% sure )noticed intake manifold is cracked now too. ( from cranking over and over perhaps ? )recall on the tipm resulted in them installing external fuel pump relay but my guess is the tipm is defective and the external fuel pump relay was band-aid solution . I'm still waiting to hear back from the dealer . I told them to start a tech ticket with head office so the unnecessary costs don't escalate any further .
I have a 2012 jeep grand cherokee - the fuel pump will turn off from time to time while vehicle is in motion. Sometimes on the highway as i am traveling 60+ miles per hour . It was diagnosed as a fuel pump relay problem , i discovered that there was an issue and a recall with these vehicles having fuel pump relay problems. I brought it into get fixed and is still turning off while i am driving , causing a very dangerous situation!
Failed to start unless you tried several times, it is a known problem and the fix did not last, as i have had it done twice and it is doing it again. The dealer told me they have not made a workable fix for it. It, however has always been parked when this happensthey said it could stall while driving.
I have been waiting for nearly one year for jeep to provide recall parts for recall v62 fuel pump relay. My dealer is williamsburg chrysler jeep dodge in williamsburg, virginia. The problem this recall corrects is intermediate stalling, which results in a loss of power steering and could result in loss of control of the vehicle. My jeep stalled on 10 may and over the last few years this has occurred countless other times. My dealer
Despite recall v62 being 'fixed' by jeep dealership, vehicle continues to stall while in motion. Often times while turning either on city streets or highway. After multiple stalls i started keeping a log of when and where they occur. This is extremely dangerous and has caused for some scary situation on the highway and approaching intersections. The recall fuel pump relay fix has not corrected the problem.
We notified shelor jeep about the december 2014 recall p60 /nhtsa 14v-634 promptly, but they continue to say the parts are unavailable.we notified them about the april 2015 recall r09 /nhtsa 15v-115, and they said the parts are also not available.both recall notices state the vehicle is dangerous --- vehicle shutdown or underhood electrical fire for the first recall and a crash for the second recall.jeep is not providing repair parts in anywhere near a timely manner!this vehicle is dangerous and must be repaired!
When the car is stationary it will not start when the button is pushed.the car shudders and the computer freezes. It can only start when the key is used in place of the push button. It seems as if the starter is not relaying to the fuel pump. This car underwent a big recall in march of 2017. The fuel pump, fuse box, battery and alternator were replaced. It was at the dealers for three weeks. The jeep broke down and had smoke coming from under the hood. Unfortunately, we received the recall notice three days after the problem occurred, so we had taken it to our mechanic.then we had to have an additional tow to the dealership. (recall r09)
There has been a fuel pump relay recall for two years, finally come out with a repair and now there aren't enough parts. This is a serious recall and needs to be addressed asap.
According to your website, a safety recall in regards to the fuel pump relay possibly failing causing a stall, was issued on nov. 14, 2019, (recall #19v813). It has been over 4 months since the recall was issued and as of today 03/20/2020, the status remains "incomplete, remedy not available".i think chrysler (fca us llc) has had ample time to remedy this situation and has failed to do so.the possibility that my car may stall while driving is a very unsettling feeling and it seems that this matter has been placed in a low priority status by the manufacturer.
V62 fuel pump relay recall was issued in november, 2019.recall stated failure of v62 could cause the3 vehicle engine to stop working.it is now ten months later, and fca still does not have the remedy.
Car died from lack of fuel has a recall for this #v-62 over one year oldand no parts are available to fix issue
A year ago i called my dealership about my car not starting just weeks after completing a major (normal) service. After complaining to the dealership and jeep directly, i had my jeep towed and they agreed to fix the fuel pump (a recall that had recently come out, but not yet on my specific jeep). The fix seemed to work for a few months, but then began happening again, only now i can sometimes start the jeep after waiting awhile. Less than 2 months ago when my jeep wouldn't start again, i called scheduled an appointment to have it fixed again, along with an oil change. When i picked up my jeep, i learned that the fix was not done. The mechanic noted that it had already been done. I complained to the cashiers that the jeep not starting was the main reason i brought the jeep in. I asked to speak to someone, but they couldn't find my service adviser. I asked them to have him call me. He never called. I left several messages and i've sent emails to the supervisor, and no return calls. Now i have a new problem in addition to the jeep not always starting, i have a significant water sloshing noise coming from the passenger side. Note: each time that my car has failed to start, it was first in the off position and parked. The number of times my jeep has failed to start, or died after start had been more than 10 times.
I was notified by fca in april 2015 of the r09 / nhtsa 14v-115 recall. I received no notice regarding replacement or repair. On 8/5/2015 i contacted the dealership and was advised that parts had just arrived. The vehicle is scheduled for repair on 8/10/2015. I believe that this issue, in conjunction with other safety issues involving wiring and brakes, establishes a major safety concern with this vehicle. I believe fca should offer buy backs or significant trade incentives for this vehicle.
Vehicle will not start.engine cranks, but des not start.towed to dealer.could not duplicate.recently condition worsened and vehicle would not start at all.vehicle repaired after sitting at dealer for 2.5 weeks.diagnosis, fuel pump relay and wiring harness.
Vehicle shuts off after starting, ticking from engine at random speeds, runs rough at random speeds during different times. I took it to my dealer because of this and they said that it sounds like the fuel pump relay is failing and can cause me to crash/stop in the middle of the road suddenly and that theres been arecall for this for almost a year but they cant help me or fix my car because theres no parts. I am now afraid to drive at all
Car had previously had r09 / nhtsa 14v-115 completed to fix a fuel pump issue. I have had the car in twice since then and informed jeep that it is still having the same issue. The fuel pump has randomly stopped three times since the repair and is now having intermittent no start issues. The dealership could not duplicate and claims there is no issue. We replaced the battery hoping it would solve the issue to no avail. This is a huge safety issue and i have read of multiple people having the same problem. The car restarts each time, but it is the fact that it just randomly shuts off when it wants.
I received safety recall #19v-813 in february of this year.the recall warns of an engine stall without any warning.we live in a remote area and cannot risk driving the vehicle.we have not been able to use the car for over four months.i have called chrysler multiple times but there is still no remedy.this delay is intolerable.
The fuel pump was replaced per recall and now the new external fuel pump is completely failed and my jeep won't start at all. Sometimes it will start and other times i will be driving down the road or highway and the vehicle will just stall and turn off on me. Someone has to do something about this.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle experienced a loss of engine power. The contact stated that the failure was intermittent. The vehicle was taken to myrtle beach chrysler jeep located at 785 jason blvd, myrtle beach, sc where it was diagnosed that the fuel pump needed to be replaced. The contact stated that prior to the failure, the vehicle was remedied under nhtsa campaign number: 15v115000 (electrical system). The manufacturer was not notified of the failure. The failure mileage was approximately 108,000.
The contact owns a 2012 jeep grand cherokee. While driving 35 mph, the engine stalled and all the indicators on the instrument panel illuminated. The contact was able to restart the vehicle and drive home. The contact received a recall notification for nhtsa campaign number: 19v813000 (fuel pump). The contact spoke with an unknown dealer and was informed to wait on the recall. The manufacturer was contacted and stated that the part was not available for the repair and advised the contact that they may need to replace the fuel pump; however, it may not correct the failure. The vehicle was not repaired. The failure mileage was not available. Vin tool confirms parts not available.
My jeep died on the middle of the highway on 11/30/19 during the evening.it is a serious safety concern as it stopped in the middle of the lane and the shoulder at a dangerous curve and cars were flying by beeping at me.i am very fortunate my jeep was not hit and i wasn't hurt.i had it towed to route 46 jeep in little falls nj where they diagnosed the problem as part of the current fuel pump recall.they told me i would have to pay for the recall as it is a new recall.a customer is not responsible to pay for a recall.i need your help.i need my truck to get to work and breast cancer treatment.the dealer has had it for 3 days trying to 'figure out' how to handle this situation.this is not acceptable.can you please intervene.
Car suddenly accelerated on its own when slowly being driven in reverse in driveway. Shotbackwards and eventually hit tree and stopped. This was not user error. The floor mat was not stuck. All this was checked.
Abruptly stalling while traveling on interstate highway.complete loss of all power, requiring to get off the road, place in park and re-start.re starts without hesitation.incident has occurred 5 different dates/times and the dealer has no fix stating they are unable to replicate the issue.most recent date 06/05/2015
Fuel pump relay failing after recall was reported as completed.
On november 21,2019 mopar issued a fuel pump recall for my vehicle.i was having issues with my fuel pump relay and they replaced it with the defective model part because there has not been a remedy to the recall issued.i am experiencing issues with the fuel pump again.a defective fuel pump is a big safety concern.as a consumer i need an update as when an effective remedy will be available, for the safety and resale value of my vehicle.also, it would be great to know what sort of time frame manufacturers are expected to release a remedy for a recalled part after issuing the notice.
Vehicle recall repair (tipm fuel pump relay) was completed on sep 03, 2015 and again followed up on sep 14, 2015.no start conditions continue to occur multiple times per week. Must cycle through ignition/accessory/run/off multiple times before starting on occasion.this condition may happen 1, 2, or 3 times in succession before engine will start.other times there is no occurrence for many days.
4x4 serivice on my 2012 jeep grand cherokee turns on all the time and i'm worried it won't ride the same in the rain when it has to run with all 4 wheels and it's just running with 2 while driving i'm really concern
Starting issues, starts up and quickly cuts off. All lights and power are on. Plenty of fuel in tank but not overfilled. I think it is the fuel injection area. I worry it will just cut off due to that while driving. This has happened at least 3 times in the past 3 weeks, it is becoming more frequent.
My 2012 jeep grand cherokee srt8 is having fuel pump problems, it is stalling while running and stuttering when pressing the gas, more specifically happens while merging on highway and accelerating. I took it to the dealership and they notified me of there being a recall on the pump and there isn't a fix for it. Also notified me that i can not register or sell the vehicle with this problem.
My grand cherokee has stalled several dozen times over the past few years and the dealer can't fix it. The car stalls when slowing to a stop or turning through an intersection but we can't duplicate the problem at the service center.the dealer kept the car for nearly a month trying to duplicate the problem but could not, but i have kept records over the past year of all stalls and the conditions and the only condition that remains constant is that i am quickly braking from 40 mph or faster or i am braking while turning. Initially it only occurred while turning left, but now it occurs while turning right and while braking quickly while going straight.i have been in several near misses due to losing power steering and brakes and i am to the point to where i can't allow anyone but me to drive the car due to the safety factor. Twice i almost hit a car while turning and once a big rig almost hit me in the side as the car stalled mid-intersection of a six lane highway.the car is still under chrysler's warranty, and as noted, the dealer has tried to fix the problem, but has failed time after time.the problem has occurred dozens of times but the latest time was today, at which point i decided to submit this complaint.although i can't duplicate the problem on demand, there are 3locations where it most often occurs, and it most often occurs in the morning. The first location is about 2.5 miles from my house, and the other two are 5 miles each from my house. Two of the three locations are at intersections with red lights, while the third is simply the location of where i work where it has stalled multiple times while just turning into the driveway. It also has stalled several times while coming home or just driving around or on vacation.dealer has replaced fuel pump relay, wiring, and some emission control parts.
The 2012 jeep grand cherokee overland i purchased two years ago has started to completely stall while driving causing the power steering to not function as well as the brakes. This engine power turns off randomly at around 10-15 mph (when making turns, stopping and/or accelerating) but there are no warning lights that appear on the dash. All electrical power to the car still functions and the engine stall is not noticeable until applying pressure to the brakes or trying to steer the wheels. The first incident was (easter) 28 april 2019. The car shut off around 10 miles per hour as i made a left turn crossing the incoming lane into a parking lot. Luckily there was no car coming or a serious accident would have resulted. The frequency of these types of stalls have become greater. They are happening at least once a week without any type of warning. The most recent incident was november 7th 2019. This vehicle was released from the dealership on november 1st, 2019. The vehicle has been taken to the dealership multiple times to find the problem as well as maintenance. Nothing has been found that would cause this. The dealership says the vehicle is perfectly fine. As simple test drive will not be able to find the problem.this is the same concern as fca recall t59 and nhtsa recall # 17v-572.
Vehicle stalls while running at various speeds and at times will not start. The transmission periodically misses and makes hard knocking sound. Started doing this 2017
I bought the car in a different state and ever since i bought it i've had fuel pump symptoms. Car stops getting fuel to it and wants to shut off. Now it won't shift gears without shutting off, it isn't getting any fuel to it at all even though there is fuel in the gas tank. I went to get gas because my gas light came on. I shut my car off to pump gas. When i was finished i went to turn my car back on and it sputtered and shook and didn't want to stay on. I tried to put it in drive and move away from the gas pump and it wouldn't hardly move. It was real jumpy (kind of like a car out of gas) i wound up having to get it towed home. Me and my fianc looked up possible problems and found that my model of jeep had recalls for faulty wiring for the fuel pump fuse and i want to know if there's something i can do to resolve my problem. I haven't even had my car for 6 months yet.
My 2012 jeep grand cherokee suddenly began having problems starting.since mar 7th there have been 3 incidents in which pressing the start button caused the engine to turn over but not start. All 3 incidents were situations in which i was trying to restart the car within 30 minutes of previously turning the car off.2 of the 3 incidents occurred within 15 minutes of turning the car off.for example, i forgot to bring an item with me from my house, turned the car off and went in the house to retrieve the forgotten item.then, when trying to restart the car the engine would turn over but no ignition from the cylinders.subsequent repeated efforts to start the car were futile, but if i waited 30 minutes or more the car would start up.this problem creates difficulty for anyone doing a short errand such as buying something from a convenience store or dropping the kids off for school.i read that chrysler will be issuing a recall on the fuel pump relay,i hope this helps.i am filing this complaint to make sure my name gets included among those that need repairs.thanks.
There has been a sporadic issue when trying to start my vehicle where it'll make an attempt to turn over and get started but it's getting stuck as if it's maybe not catching the correct amount of fuel. I've also experienced seat belt issues with my seat belt light on and beeping as if it's not on but it would already be properly buckled in. I also had an issue with my engine cooling system that was cause some sort of leak
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle failed to start. The vehicle was not inspected and diagnosed by a dealer. In addition, the vehicle was included in nhtsa campaign number: 15v879000 (electrical system, interior lighting). The manufacturer was not contacted. The failure mileage was not available. Parts distribution disconnect.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 15v115000 (electrical system) and 15v879000 (electrical system , interior lighting) however, the parts needed to perform the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. Upon starting the vehicle and driving for approximately four minutes, the contact noticed smoke and flames coming from the center console where the sun roof controls were located. The vehicle was driven to the local fire department where the fire was extinguished. A fire report was filed and there were no injuries. The vehicle was towed to an independent mechanic and then to the dealer where it was awaiting repairs. The contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting), but the remedy was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 52,000. ..updated 10/28/16 updated 10/31/16.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.the contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 15v115000 (electrical system) and 15v879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
2012 jeep grand cherokee.consumer writes in regards to brake system recall notices.the consumer stated she did not know about the brake recall. However, by that time, she had already hit four vehicles, because she was not able to stop. Also, two days after the vehicle was purchased, she went to start it, but it wouldn't start. The vehicle stalled while at a stop sign. The consumer sent in a recall regarding the sun visor. Updated 03/24/16.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. The vin was not available.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 15v879000 (electrical system, interior lighting) 15v115000 (electrical system). The parts were not available within a reasonable time frame to schedule the recall repair. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
The contact owned a 2012 jeep grand cherokee. After the vehicle was started, smoke emitted across the top of the interior windshield. The vehicle caught fire and the fire department extinguished the flames. A police report was filed and no injuries were sustained. The vehicle was destroyed. The vin was included in nhtsa campaign number: 15v879000 (electrical system, interior lighting). The manufacturer was not notified of the failure. The failure mileage was 32,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms part not available.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part for the recall was unavailable. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.updated 10/18/16*ljupdated 10/19/16.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v879000(electrical system, interior lighting); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. While driving approximately 55 mph, the vehicle lost power and subsequently shut down. The malfunction indicator illuminated. The vehicle was shifted into park and restarted. The vehicle was taken to the dealer and the fuel pump relay was replaced; however, the failure recurred several times. The contact received notification of nhtsa campaign numbers: 15v115000 (electrical system) and 15v879000 (electrical system, interior lighting). The manufacturer was not made aware of the failures. The failure mileage was approximately 88,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 04/14/16*ljconsumer was told bt the dealer to wait for a formal letter.updated 05/30/18
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 15v879000 (electrical system, interior lighting) however, the parts to do the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect. Vin tool confirms parts are unavailable.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Bob baker chrysler jeep dodge ram in carlsbad, california 92008 was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v279000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
I was driving down the road and all of a sudden all the lights on the dash lit up and then the vehicle completely shut down, with no power. This happened while i was driving, so thank god it happen late when there was no traffic. I immediately smelledelectrical burning and there was absolutely no power to the vehicle. I had to have the vehicle towed to the dealership. The dealership determined that the alternator burned up and damaged the battery. This exact issue is recall t36 but jeep states that that recall does not apply to my vehicle because i have a 220amp alternator. Obviously, if my vehicle experienced the exact same symptom that the t36 recall is for, the 220amp alternator is also affected. The initial repair cost me $1500. A month later i had to have another repair for $3000, due to electrical issues, where the parking assist and blind spot assist modules went out, along with a headlamp motor assembly. It has been 3 months since that repair and now i have more electrical issues. The check engine light has come on again and i get a service 4wd system, the heat is intermittent, and my temp gauge doesn't move. I have been emailing back and forth with jeep customer care but they just keep saying that the t36 alternator issue doesn't apply to my vehicle.
Having the jeep services for a broken chair rail ($1200!) and they told me the power steering reservoir was empty and thepower steering pump, reservoir, rack and pinion and hoses will need to be replaced for another $2350!i've read that this vehicle has a history of this and has created a fire hazard.this car is not 3 years old and has had fuel pump, water pump, rear latch lock and multiple recalls on other items.dealership is raking in the cash; it very upsetting for someone who really wants to buy american made vehicles!
The contact owns a 2012 jeep cherokee rubicon. The contact received notification of nhtsa campaign id 13v234000 (power train , steering) but was unable to have the vehicle serviced under the recall because the remedy part was unavailable. The manufacturer was not notified of the problem. The contact had not experienced a failure .
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving up an incline at approximately 60 mph, the vehicle vibrated. The vehicle was taken to an authorized dealer multiple times who stated that the software would need to be updated. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 10.updated 8/27/14 updated 09/12/2014
Oxygen sensor shorted out the powertrain control module causingthe engine to almost stall out and engine light to come onand flash. Had to replace oxygen sensor and powertrain control module.
I was driving on the 241 toll road up a steep hill going approximately 65 mph and the engine down shifted into a lower gear, the engine began revving high, the rpm went high, and i lost speed.i pulled off to the side of the road.i put the vehicle in park while i called my husband because i did not know what was happening to the vehicle.i wanted to let him know in case i was stranded on the side of the road. We decided we wanted to try to get the vehicle home, if possible.i put the vehicle back in drive and got back on the highway and it did not do it again and i made it home.
When driving on the interstate at normal speed, the vehicle jumped out of gear and into neutral while in the passing lane.with no power i almost had a car rear end me before i could put on my flashers and pull over.when i pulled over and restarted the vehicle, it acted normal for a while.before arriving home the vehicle did the same thing again.i took the vehicle to a repair shop and was told that the transmission oil cooler had started leaking and the vehicle was low in transmission fluid.however, with this vehicle there is no way to check the transmission fluid level and there was not a lot of fluid leakage found where car is normally parked.this needs to be recalled before someone gets injured!
An unintentional shifting of the transfer case the 4 wheel drive its on and cant take it off, all started with the vehicle been stationary.
4x4 activate always in city street. Seat both front vinil broke,fluid water on theroof back whenrainin . Sistem hidraulic dont lower the jeep.dificult to starter.
The contact owns a 2012 jeep grand cherokee. While driving 50 mph, the accelerator pedal was depressed, but the vehicle decelerated without warning. The vehicle was taken to a dealer (liechty dodge, 5080 academy ln, bessemer, al 35022, (205) 432-7995) for a recall repair concerning the alternator. The dealer diagnosed that there was a transmission fluid leak. The vehicle was not repaired. The manufacturer was made aware of the failure and was informed that it was not included in the alternator recall. The nhtsa campaign information was unavailable. The failure mileage was 131,000.
Preparing to back from my garage, i stepped on the brake and placed the selector in reverse.despite my holding firmly on the brake, the jeep grand cherokee moved backwards as if sliding on ice.it collided, at a slow speed, with a car parked opposite on the driveway.while continuing to apply the brake, i moved the selector into drive in order to pull forward away from the other vehicle.the jeep lunged forward with the front tires remaining stationary and sliding along the ground.the vehicle crashed into the stone column between the two garage doors.the car was damaged to the extent of at least $5,700.there was damage to the building and to one of the garage doors.i am fearful of driving the jeep grand cherokee even after repairs are completed.if i had been in a parking lot or at a stop light there could have been severe damage or injury from this incident.
3/28/2015 (20,924 miles): this is the second time my 2012 jeep grand cherokee has stalled when i put it in reverse after starting.i started the jeep and put it in reverse and i began to back out of a parking space and it stalled.however, when i looked at the display showed that the jeep was in park, however the shift lever was still in reverse, and the radio was still on like the car electronics were on.i moved the shift lever back into park.i pushed the start/stop button but i could not get the vehicle instruments or radio to shut off.i tried several attempts to start the vehicle, however it just clicked once and the starter did not engage.while my foot was on the brake, i put the gear shift in reverse and then back into park.i again tried to push the start/stop button and this time it just kept cranking but failed to start. The vehicle started to roll while the dash displayed p and i was in a level parking lot.when i stepped on the brakes they were hard to press.i used my phone to call moss bros service and they transferred me to the moss motors riverside, ca service center.i explained my situation but all service advisors were busy.i waited on the line for over 11 minutes and someone came back on the line and told me that someone would call me back. See call log from phone records below. I explained to the operator that if i could not get the vehicle to turn off that the battery would eventually go dead.after waiting on hold all this time i attempted to push the start/stop button one more time and this time all controls seem to shut off. I pushed the start/stop button again and the vehicle did start this time. (datetimephone #destinationminutes used /03/28/157:33 am855-777-2770toll free call,11.0
2012 jeep grand cherokee.consumer writes in regards to vehicle brake booster recall repairs. Consumer sent additional correspondence. *ldthe consumer stated on 02/15/2018 the vehicle stalled without warning making the vehicle inoperable. The dealerships resolution was replacing the electro-hydrualic power steering and the amp alternator per recall.
At various times, when car is cranked and put into drive, the automatic transmission gets stuck in gear and gears do not change automatically.very little power when trying to drive from being stopped.however when car is turned off and cranked back up it sometimes resets the issue electronically.
The contact owns a 2012 jeep grand cherokee. While driving 35 mph, the transmission unintentionally switched into neutral. The contact mentioned that the accelerator pedal was depressed, but the vehicle failed to accelerate. The contact stated that she moved the gear shifter into neutral and back into drive. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 52,000.
The contact owns a 2012 jeep cherokee. While driving approximately 25 mph, the vehicle began to decelerate and would not exceed 30 mph. The contact stopped the vehicle on the shoulder of the road. After restarting, the vehicle was able to accelerate normally. The vehicle was taken to the dealer for diagnostics and the technician updated the computer. The failure continued after the repair. The vehicle was not further repaired. The vin was not available. The approximate failure mileage was 2,200.
Intermittent stalling usually during deceleration. Four times in the past 3-months.twice while slowing for a right turn, once while slowing on a downgrade.the vehicle can only be restarted if in park forcing the need to come to a complete stop and shifting into park.the only indication is the loss of engine noise, power steering and confirming using the tachometer.this condition could lead to a rear collision on a busy road way, a roadway with no breakdown lane or trapped in a center land of a multilane road.prior to the current stalling repairs per r09 / nhtsa 15v-115 were implemented. The repairs may not been effective.
My jeep has been going into first gear on its on while in motion without me doing anything. It has been occurring for the last 2 years but is now happening with more frequency. It has usually happened after having been stopped at a stop sign or red light and after getting back into motion and up to speed but it has happened while driving without having recently stopped. I am usually in traffic and unable to pull over so i have been having to put it in neutral and then back into drive while in motion.
While travelling on the interstate at approx 70 mph, the vehicle lost torque and lost ability to accelerate and had a loud knocking noise while hitting gas pedal.vehicle is only 80,100 of 100,000/5 year powertrain warranty.dealer would not warranty this powertrain issue even though the vin has multiple earlier powertrain warranty items completed. Dealer diagnosed as front transfer case internally failed, and front drive shaft has failed.my independent mechanic indicated this failure is common and may also require a front differential replacement.the dealer initially diagnosed as front differential failure but determined it to be the transfer case.parts are not readily available due to this being a common failure (4+ weeks for parts).a font drive shaft and transfer case failures are very dangerous and can cause the vehicle to crash.
While driving home from work during rush hour traffic on the highway, the red battery light came for the first time since i owned the vehicle.within minutes of the light appearing, the jeep's air conditioning went off, all warning lights appeared on the dashboard and the windshield wipers turned on (without prompting them). All three of these things happened within seconds of each other so i tried to pull over to the side of the highway but the jeep lost all power and stalled in the right lane of the highway. There was absolutely zero power so i was unable to turn my hazard lights on or put the car in neutral to roll to the breakdown lane (see attached picture).i then had to exit the jeep into oncoming rush hour traffic in the left lane and luckily made it safety to the shoulder where i called 911 and triple a for a tow.the jeep was towed to my local mechanic who said the alternator failed and that he had to unplug it from the battery since it was still producing excessive heat hours after it arrived there.i then called the fca customer service and referenced recall t36, since the exact same thing happened as the description provided (although i did not have any recalls on my vin). They put me in touch with the local jeep dealership to set up an appt so i paid for another tow there. The next day i receive a call from the service dept that my alternator failed, which drained my battery, which broke my module powertrain control computer totaling $2,134 in repairs.they cannot confirm nor deny that my jeep is part of recall t36, but regardless since my vin does not have any recalls on it, that i have to pay in full and that if down the road there is a recall that i will get reimbursed.i then call the fca customer service back and they check their internal system and confirm that i am not part of recall t36 and there are no outstanding recalls for my jeep.
Car began to sputter and rise in rpms and missing gear going into nuetral and causing dangerous situations in traffic runs at 2 rpms in ideal standpoint now car is leaking fluids and service 4wheel drive lights on i read that there are recalls for this issue in other keeps but not for my vin number and this is a manufacturer problem
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at various speeds, the vehicle stalled without warning. The failure recurred. The dealer was not notified of the failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 81,000.
There is a very common weld issue from chrysler for the ac condenser which also doubles as the automatic transmission cooler.there is a change.org petition of drivers https://www.change.org/p/chrysler-for-chrysler-recall-faulty-ac-condenser-transmission-cooler?utm_medium=email&utm_source=petition_signer_receipt&utm_campaign=triggered&j=249626&sfmc_sub=346265647&l=32_html&u=45511404&mid=7233052&jb=145277 about the same issue and the repair is $1000+ jeep must do a recall and correct this problem on their own!
Was driving down highway approx. 65 mph when transmission appeared to jump out of gear, engine rev'ed to approximately 3000 to 4000 rpm's, coasted a distance and the car jumped back into gear and i continued on. The check engine light came on and the eoc signal turned off. This has happened on numerous occasions. The second time the dealer had it for a week+ and rebuilt the transmission. It happen again and they said they fixed it and it did not occur until just last week and it happen twice then. I was preparing to take it back this morning and when i got in the vehicle the check engine light was and it is now running fine. There was a 3 month period that it did not occur and as i said it happen twice last week. I purchased this used with 42500 miles on it, it now has 46500 miles. The dealers hayes chrysler has done an outstanding job and has been very cooperative, but this is starting to get frustrating. Not sure if this is a safety issue, but likely it is. I have spoke to a couple of owners and they have had very similar stories about this vehicle. Please look into this issue.
I have less than 76k miles on my jeep. I have been the only owner, taking exceptional care of my jeep, always getting oil changes on time and maintenance with very few city miles on my jeep and i am having to pay 10k for a new motor and camshaft.
While driving on freeway, battery warning light lit up, followed by (incorrect) error messages on instrument cluster menu that driver seatbelt was unfastened.all electrical equipment in the vehicle ceased operation, including ac and stereo.i pulled off of freeway and opened hood to find the alternator smoking heavily.this was the exact same failure situation described in chrysler recall p60, but because my alternator was 180amp instead of 160amp, it was not covered by the p60 recall.the alternator had to be replaced.the alternator failure also resulted in a blown-out pcm, which had to be replaced.this is an extremely dangerous failure that could have caused a car fire, or traffic accident.chrysler recall p60 should include the 180amp alternators, as well, because they have the same fault and safety issues.
There is a leak at the transmission cooler.looking on line, this appears to be a common problem.i notices the problem when i tried to accelerate up a hill and the transmission would not shift to the proper gear, and the car slowed and i pulled off to the side of the road to not block traffic.this was dangerous and i was not happy.i turned the car off and on, and it seemed to work fine.the dealer service department located the problem to be the transmission oil cooler leak causing low transmission fluid/oil and making the car not shift properly.i was driving/accelerating up hill at the time.the jeep dealer at folsom california has the car now.
Engine revs up intermittently with no explanation,have discussed with dealer and they must be able to duplicate before covering under warranty.dealer admits this is a warrantable issue.problem is is that it only happens every 2000 to 4000 miles.virtually imnpossible to duplicate.severe hazard while driving on highway.have to pull over and restart car tp cprrect problem.
When i press the push start and the brake, the engine will stall and not turn over. It has happened multiple times in the 4 years i've had it. The last time i tried to start it, it would not crank. I used jumper cables to try and revive the battery. Doing this reverted power back to my vehicle, yet it would still not turn over. I then had to put the keyfob into the ignition and try it manually. Still nothing worked and my car will not turn over and start. It makes one click, and then nothing.
My wife was driving the vehicle when all of the sudden the engine started to rev and would not shift up or down.she could only go maybe 20 mph - people passing and honking on a 4 lane road.she found an area and pulled off the road into a retail parking lot.she put the car in park and then shifted back into drive and the issue continued as the car moved but the engine rev'ed without shifting to the next gear.she put the car in park and called the local dealer, where she was told to call chrysler road side assistance and have it towed in.the dealer took a look at it the next day and could not make it happen again.they said they re chipped it i believe(reset the electronics).this same issue happen again approx. 30 days later and it was towed in and they could not find any issue.they said we had to take the vehicle back and there was nothing they could do.we have had the vehicle towed twice now both in the morning taking our daughter to school.we cannot trust this vehicle and are looking at selling it.that is what the dealer suggested as well.
A/a trans condenser leak.faulty condenser unit
This has happened 3 times, the first time i had just gone through the dulles toll and as i paid the toll and pulled off the engine did not stay in drive, it went into 1st or 2nd gear.the second and third time i was again driving on the beltway and the gear switched from drive to neutral or a lower gear.each time (3) i had to pull over and stop and go into park and then back into drive.don't know if it's an engine, gear or power train issue.also almost daily when driving, the engine sounds like it's pulling/straining and not going all the way into drive.this is happening in the winter and summer (any time of year, not weather specific).i always warm the car up before driving it.when the engine is not having this issue, it drives very smoothly.the issue happens 75% of the time (except when i take it to the dealer, it always drive smoothly when they take it out).have taken it to the dealer and complained but the response has been that when they took it out to test drive it, it was fine and they would have to keep it and do several test drives to see if it will replicate the situation.because i need my vehicle to get back and forth to work each day and they are not willing to pay for a rental or provide a loaner, that isn't possible.i don't have the funds to rent a car and pay a car note.i received the recall for the issue with the brakes so hopefully my experience with the brake needing to be pushed on firmly will go way when the part's come in (huge back order, on waiting list for parts).i also get the car serviced regularly (when it's time) so i know that's not the problem.
The contact owns a 2012 jeep grand cherokee.the contact received a recall notice for nhtsa campaign number 13v234000 (power train, steering).the dealer stated that the parts for the repair were unavailable.the contact stated that the repair was not performed in a reasonable amount of time.the manufacturer was not notified.the contact had not experienced a failure.
Coolant on jeep went to 245 red light went on.white smoke with bad smell out of the exhaust and no heat.burning smell outside of car..took the car to petboys. They filled it with antifreeze and said it could be the head gasket ..took it to jeep dealer ran test said it was fine...4 days later went to 245 again burning smell and white smoke out of exhaust.. Filled it with antifreeze again.drove on highway and local streets...i'm afraid the jeep will go on fire..please help, me..thank you
My jeep cuts off when i'm driving and stalls at times the check engine light has been on also since i purchased it. Was told the codes had to be reset. Took vehicle to dealer over 10 times after i purchased it dealer sent it out other places seen nothing turned off codes it seemed ok then every since then it does the same thing over and over now my warranty is out they see an issue i had extended but they only repaired recalls they say but my lights still fog from the recall and electrical still issue!
The contact owns a 2012 jeep wrangler. The contact received notification of nhtsa campaign number: 13v234000 (power train , steering) but was unable to have the vehicle serviced because the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer was made aware of the problem. The contact stated that the manufacturer informed him that they were only producing one part per month. The contact had not experienced a failure.. ..updated 03-12-14
A fuel pump relay failure result in a no-start condition.
Takata recallleather on the dashboard comes loose, i've taken it to jeep to repair and it happend again. The adhesive dissolves and makes the leather bunch up.the front left headlight blinks for a few seconds every time engine starts.engine stalls and doesn't start at times.
My 2012 jeepgrand cherokee (automatic transmission) will slip out of gear and then lurch and jerk forward as it goes back in. The entire car will shutter when this happens. This occurs often, both at low speeds on city streets and at higher freeway speeds. I will also lose power entirely when i am trying to accelerate on a freeway entrance ramp. The dealer said there is no issue, that the car just needed a bit more transmission fluid. This did not change anything.moreover, it has happened while the transmission fluid was full. Two days ago, the car shifted into neutral while i was driving on a freeway going 65 mph with my young daughter in the car. It was terrifying. Depressing the accelerator pedal did nothing. We were then almost struck by another car as i coasted over to the shoulder. Additionally, while driving the car home after this occurred, it again shifted into neutral while i was going about 30mph on a city street. When i pushed on the gas pedal, the engine revved loudly, but gave me no power to move forward. Again i coasted to the side of the road. Jeep is denying that there is a dangerous transmission issue with this car, but i have found numerous statements online from jeep owners experiencing the exact same thing. Moreover, i spoke to a transmission specialist who said he has seen this often with the grand cherokees. He stated that if there is not a recall yet, there should be. Please look into to this issue. This is going to cost people their lives if it is not addressed soon.
Transmission fluid leak coming from a/c condenser/transmission cooler.significant leakage occurring leading to problematic transmission performance such as slippage and vehicle jerking on acceleration or deceleration.it appears this is a known issue with these models of jeep grand cherokee and this type of component failure should not be considered normal wear and tear.this should be taken care of under a manufacturer recall of the problematic areas before serious issues arise.
Just recently bought the car with 50,000 miles on it car is in good condition but only a month after i purchased it a light saying ' service 4wd' has popped up on my dash and ive taken it to several dealers and they say its needs a new transfer case and is a common problem with these cars. If it is a common problem then why has there not been a recall on it, it is pretty ridiculous as much as people pay for a car and the problems that go wrong with it and the manufacturer cant even fix there own problems on the cars that built! there should be a recall for this problem as it is not a cheap fix and is obviously a problem with the manufacturing when the car was built. I am disgusted with how [xxx] and unreliable cars are now a days, something needs to be done!information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2012 jeep grand cherokee. The contact stated while driving approximately 40 mph, an unusual noise emitted outside of the vehicle and the transmission slipped gears. The vehicle was maneuvered to the side of the road. After thegear was shifted into neutral then drive, the vehicle resumed normally. The failure recurred sporadically. The vehicle was taken to an authorized dealer who was unable to locate the problem. The manufacturer was not notified of the failure. The approximate failure mileage was 10,000.updated 05/28/14 maupdated 06/02/2014
Tl- the contact owns a 2012 jeep grand cherokee. The contact stated that while driving, the vehicle hesitate and failed to accelerate. No warning lights illuminated. The vehicle was taken to planet chrysler jeep dodge ram dealer, (400 e central st, franklin, ma 02038, (508) 520-1550) but was not diagnosed or repaired. The vin was included in nhtsa recall campaign number; 19v813000 (electrical system). The manufacturer was made aware of the failure and informed the contact part was not available for the repair. The part needed for the repair will become available within a year and was provided case number. The failure mileage was approximately 100,000. Vin tool confirmed part not available. Aw
My 2012 jeep grand cherokee encountered the same problem as stated in the chrysler recall p54, which is the recall for 2011 jeep grand cherokee. The engine would stall while driving, and it also encountered not start problem as well as the not start on the first attempt problem. Even the car could start, the engine would stall again shortly. The problem is resulted from the faulty tipm, which is the same on both 2011 and 2012 model. However, only the 2011 grand cherokee is being recalled. So i urge chrysler to initiate a recall on the 2012 model as well.
Tl-the contact owns a 2012 jeep wrangler. The contact stated that nhtsa campaign number 13v234000(power train steering) had exceeded a reasonable time for repair. The dealer advised that the manufacturer only provided one replacement part every fourteen days and the contact had to be placed on a waiting list. The manufacturer verifiedthat the dalership was only provided one replacement part every fourteen days. The vehicle was not repaired. The approximate failure and current mileage was 16,500. Li
Driving from the gas station to the highway when the rear air suspension failed to shut off and overinflated causing the forward mounts on the rear subframe to be ripped out of the body of the car which cause the subframe to crash into the exhaust, transfer case, and drive shaft which immobilized the vehicle. No injuries occurred luckily as the vehicle had not made it to the highway when the failure occurred.
The contact owns a 2012 jeep grand cherokee. While driving at various speeds, the vehicle hesitated to accelerate when the accelerator pedal was depressed. There were no warning indicators illuminated. The failure was persistent. The vehicle was taken to a dealer, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 6,000.
The ability to manually downshift the automatic transmission while driving anywherefailed at about 63,000 miles.this necessitates the use of only the brakes to slow the vehicle when driving down hill.because the brake rotors are undersized, this causes the rotors to warp.
Letter from congressman barber on behalf of constituent regarding a mechanical malfunction with his 2012 grand cherokee overland; attn: taj sultan.the consumer stated on occasion, he would brake and accelerate simultaneously to avoid rolling backwards. He soon discovered, while doing so, with the jeep, it would creep a few feet into the intersection, and there would be no acceleration for about five seconds.
Transmission cooler/condenser leak causes loss of tranmission fluid but you can't check the fluid level because there is a tamper proof cap on the transmission fluid level dip stick.transmission got hot, truck slipped gears and loss of forward momentum control. This should be a recalled item but is not.
With only 50,800 milescheck engine light produced several codes. I took this vehicle to 3 different places for a diagnostic test. They said it was power steering / a/c coolant leaking. With the 2nd diagnoses they found a leak with the auxiliary cooler (transmission fluid).so i had a complete transmission flush work done, but it's still leaking..
Transmission fluid leak coming from a/c condenser/transmission cooler. Significant leakage leading to poor transmission performance such as slippage and vehicle jerking on acceleration or deceleration. Also jerks when putting into gear from park.
2012 grand cherokee v6. Transmission randomly slips to neutral while still in drive without warning. Mostly while stopped for light or sign. Shifting to neutral and back to get it into drive again. No signs of shifting, sounds, lurching, bumps or grinding. Smooth as can be, only way i can tell is the car accelerates. Repair shop cannot find a problem.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle was able to start but failed to shift out of park. In addition, the windshield wipers failed. The vehicle was towed to the dealer who indicated that the transmission module, the wiper motor and the (tipm) totally integrated power module failed. The vehicle was repaired. The contact was not included in nhtsa campaign numbers: 15v115000 (electrical system). The manufacturer was notified of the failure. The approximate failure mileage was 75,000.
Had to have alternator and batter replaced at 54,000 miles.two weeks after completing this repair, the batter light came on while driving.after turning off all electrical components, was able to get the vehicle to repair shop.upon inspection by the mechanic, the power train control module was no longer working.the mechanic had to replace the power train control module.in addition, 3 days later, the alternator had to be replaced again due to the failure of the power train control module.
In either the 5th or 6th gear, the transmission/drive train shutters when ascending a modest grade at a steady speed between 50 and 65 mph.initially there was a power loss and the transmission seemed to go into neutral momentarily.chrysler replaced the oxygen sensor, torque converter and several fluids and filters.this has helped, but the shuttering remains.chrysler maintains the condition is normal, and, if the shuttering is bothersome,the car should be put in the "tow/haul" mode even if nothing is being towed and only the driver is in the car.(at the jeep forum and other venues on the internet, others report virtually identical problems on jeeps with the v-8 engine.)
My car began shuddering, the deal of driving a boat almost, feeling like the transmission is in a lower gear but not as rough.the dealer preformed recall repair fsa 14m02tsb 16-0129 today in denton. I drove home the 35 mi. And, although improved still felt the same. My boyfriend researched other bulletins and recalls. Then jacked the car up and saw a leak relating to 14m01tsb. I called but was told since i have 127798 mi and it has been more than 10 hrs, this no longer applies. There was no warning or coded related to these issues and i feel that these 2 issues are related to each other and 1401tsb should be extended to accommodate customers who have this issue but weren't aware as diagnostics do not show there is a problem and the leak is not severe enough to notice driveway spots. The only code of my car is an oxygen sensor code that showed up after the dealer repair today. I have seen many people who has this exact same issue therefore it is an ongoing problem that jeep manufacturers are fully aware of. I request that the previous 14m01 be extended to cover all parts, repairs and labor related to this issues for these vehicle owners. I am just outside the coverage of this bulletin and had my boyfriend not jacked up the vehicle and checked himself after researching the bulletins, we would still be unaware of the actual problem. I, and other owners need the problems address in bulletin 14m01 remedied by warranty extension or other satisfactory means to cover a problem that the manufacturer is fully aware of.
Problem developed just after 10,000 miles with mild vibration on acceleration. Problem persisted and got worse. I had vehicle checked by dealer and head mechanic at 15,000 when in for oil change. Definitely was a problem, took a day to diagnose with help from jeep. /chrysler said it was failure of the transfer case/drivetrain control module. It took from june 25 until august 19 to obtain new module. During that time vehicle vibration worsened further requiring backing off on acceleration and then continuing acceleration to get up to highway speed. Very much like riding on a bad washboard road plus noise coming from under front and then additional noise from rear. When going up moderate inclines back end began strongly vibrating to the point where it felt back end was going to start hopping plus a clunk noise. Backing down acceleration and then reaccelerating would lessen problem but still made vibration. Final cause after repair: cause listed as broken propeller shaft with universal joints, replaced transfer case to rear axle; replace rear prop shaft due to carrier bearing failure causing vibration; replace final drive control module per diagnosis for shuttering in driveline. Vehicle has 17,578 miles at repair completion. Problem appears fixed in the first 500 miles i have driven since repair.
Hello, was hoping you could guide me. I have been having issues with my jeep shutting off while driving. I could be on the freeway at a light or exiting the freeway and it shuts off. This issue has been going since the end of 2016. I decided to take it to another dealer they now say they have found a problem, but now jeep is saying since i am over my miles they cannot cover the charges. Can you please help?
Issue: transmission fault leads to unexpected "creep mode" in drive, over-pressurized trans expels trans fluid onto manifold leading to engine fire. Details: when stopped & idling in drive for period of time, transmission goes into creep mode of some sort & when trying to accelerate from stop it does not move. This can happen at a left-turn red-light and when least expected, having disastrous results. Transmission failure from over-pressurization already led to trans fluid being expelled from dipstick tube onto engine manifold resulting in an engine fire. Owner was easily able to replicate the problem by sitting in drive for 7-8 minutes & then attempting to accelerate. Videotaped evidence shows the trans is at normal operating temp, yet tachometer is shooting up to 25,000rpm's & car only creeps forward. At that moment smoke began pouring out from under the vehicle as once again fluid was being expelled onto manifold. Only this time owner did not open the hood so the lack of influx of fresh o2 did not ignite fluid like it did the first time. Vehicle is under 100,000 mile drivetrain warranty & jeep dealer entered diagnosis and request to "replace transmission, cooler, o2 sensor, & wiring harness" which fca usa, llc rejected. Fca rrefuses to say why. Dealer has held vehicle now for 2months & 2weeks while dealer tries to convince fca to replace defective drivetrain. Fca refuses to supply written documentation of why claim is being rejected. Fca sent out a "special investigator" (for fires) who without meeting the service mgr or authorized drivetrain tech, serve determines it is not under warranty. Yet he knows nothing of transmissions & spoke to no one at dealer about their diagnosis and issue. Vehicle is unsafe as it will fail to accelerate without notice at anytime & continued exposure to over-pressurized transmission and expelled trans fluid could result in fire.
This jeep has remote key-less entry/engine start. The engine cannot be turned off unless the gear shift is in park. If the throttle stays open causing unintended acceleration, one cannot turn the engine off. This could result in one or more deaths and/or serious injury! if one had an accident causing the engine to rev up due to a jammed gas pedal, how do one turn it off? chrysler customer service was contacted about this issue and their response was "the characteristic you describe, however, is a function of your vehicle's design and there is nothing that can be done to ?fix? the condition." reference number:email case number:supplied upon request.in other words they don't care about this safety issue!i have another car that can have the engine turned off, but it is a standard transmission. Madza's can be turned off while in drive with automatic transmissions.this jeep was purchased in the usa.
In a pull forward park spot, shifted to reverse to back out. Car lurched backward very fast.crossed the road, stopped by a 4' x 6' post set in the ground. The collision broke the post and cracked my car's rear bumper.i put my foot on the brake, but it could not control the speed. Thankfully, no people were in the road. No injuries. This was pin a commercial farm, where people can harvest the fruits and vegetables. The road is blacktop. My car left skid marks across the width of the road. It was a frightening event for me and my friend.i called my car dealer later to ask if there had been any incidents like this...shifting into reverse and the car zipped off- out of control. Tech said ' no'.
This is the letter i sent to chrysler:i'm the owner of a jeep grand cherokee 2012, with vin [xxx]as i was repairing a flat tire i noticed something very strange and very dangerous happening in my vehicle.i?m a mechanical engineer by trade and in my 60 years of life i have seen and work on a lot of different cars and i know that can happen in situations similar to this.the portion of the visible threads on the front axle came out of the shaft like removing a sleeve and crumbled like bread crumbswhat is to say that the portion of the thread engaged with the nut on the shaft (which isn't visible at this stage) won't have the same end results? what can happen to a car driving 65 ml/h on a highway when a front wheel will fall out?is my car just a black sheep? is the lot that my car was produced something out of ordinary? the amount of rust has destroyed the threads on the visible part of the axle.in my opinion this is a disaster waiting to happen. I have purchased extended warranty when i purchased my vehicle and i will be at the dealer tomorrow to repair iti would like chrysler to evaluate the problem and take the necessary actions to fix the problem preventing life's being lost.as you can see from the photos there are no signs of threads left on the axles.evaluate better. If you like to send me to one specific representative of your company in my area for evaluation please let me know right way. My contact information will be below.a copy of this letter will be sent to ntsb for the records.i hope that i'm wrong and your experts will evaluate, but i have to do this report to i can have a clear conscience that did what i thought is the best.[xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
While in traffic transmission starts to kick as if trying to get into gear.. Only happens while in slow traffic of about 10-20 mph.. At normal running speeds all is well. I don't know if any known transmission recalls exist for my vehicle
A week ago my battery light came on in my car on my way home. Luckily i was able to get home before it died. We drove my car to an independent mechanic that we always go to get it diagnosed.my mechanic said i made it just in time because when they went to start my vehicle it was completely dead. They diagnosed that i had a bad battery and replaced it. They also identified that the alternator was bad and said there was a recall on it (i never received a recall notice on this part though). My car was towed to a nearby chrysler dealership and they completed all the open recalls on it, including the alternator belt. Then my car was towed back to my independent mechanic. After my mechanic ran my car for 20 minutes the car shut off and it was found that the powertrain control module shorted. I immediately called chrysler customer service to report the issue. It has been over a week and i have spoken to 5 different customer service agents. Every single one has told me something different and a different process i have to follow. My car has been towed back to the dealership and just sitting there. It has been over a week since i have had my car. I just heard from a customer service agent today that the car has to be diagnosed by the dealership and they have to declare that the pcm is not working. I have no idea what will happen after that. I am really trying to get them to pay for this and not go through a reimbursement process because i don't have faith i will actually get reimbursed in the end. I am so disgusted with the treatment chrysler has given me. They obviously are trying everything to get out of paying this. Well they picked the wrong person to mess with, i will not back down.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at an undisclosed speed, the vehicle loss motive power and stalled without warning. The vehicle was taken to the westgate chrysler dodge ram located at 6421 old westgate rd, raleigh, nc 27617, where the fuel pump was replaced under nhtsa campaign number: 15v115000 (electrical system) however, the failure recurred. The vehicle was taken back to the same dealer and the contact was informed that the vin was included in nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 30,000. Vin tool confirms parts not available.
180 amp alternator experienced catastrophic failure causing total loss of all power, battery failure, pcm failure and smoking and burning smell from engine compartment.experienced loud whinning from alternator while driving immediately prior to failure.ultimate failure occured as car pulled into parking spot.this is the same issue experienced by 160 amp alternator under recall.it is extremely dangerous and chrysler/jeep should be required to fix these issues.
The contact owns a 2012 jeep grand cherokee. While driving approximately 70 mph, the vehicle jerked. The failure recurred multiple times without warning. The contact received a notice for nhtsa campaign number: 15v115000 (electrical system) and stated that the parts were unavailable. The dealer was uncertain when the parts would become available to service the vehicle under the recall. The manufacturer was not notified. The approximate failure mileage was 47,000.
Transmissioncooler/ac condenser leak at tube joints
When in motion (has happened multiple times on the highway) the engine will stall and the engine cuts off randomly while driving. No error codes or warnings come on, power steering and power brakes no longer function either but the radio stays on. Dealer has replaced the fuel pump relay twice but its not fixed. Because the computer doesn't recognize an error the dealer has said they can't diagnose it as an issue. But jeep forums widely show that many people are still having this issue..
The contact owns a 2012 jeep grand cherokee. While parked with the engine running, the vehicle rolled away without warning. The vehicle crossed the street and crashed into a fence. A police report was not filed. The vehicle was shut off and towed to an independent mechanic. The technician was unable to diagnose the failure. The manufacturer was not notified of the failure. The failure mileage was 53,000. The vin was not provided.
The contact owns a 2012 jeep grand cherokee. The contact stated that there was a leak in the transmission cooler and an unknown warning indicator illuminated. The vehicle was taken to teterboro chrysler jeep dodge ram (located at 469 us-46, little ferry, nj 07643) where it was determined that there was no recall. The manufacturer was made aware of the failure and provided case number: 59534039. The vehicle was not repaired. The failure mileage was approximately 95,000.
I bought my band new 2012 jeep grand cherokee overland 7 months ago - brand new from the chrysler jeep dealership and about a month after i bought it i started to notice the acceleration is not 100%, the windows stop rolling up or down for hours at a time at random time, the brakes sometimes don't work all the way, the engine jumps when switching gears and most recently my check engine light came on, the car would not accelerate and the rpms would not go past 1.5 even when flooring it & there were loud clicking noises with a loud fan. This time i was not able to drive to the dealership - i had to tow it in because it was not drivable. I have taken it to the dealer ship 3 times for them to check on these things & everytime i take it in they tell me they are "unable to recreate the problems" & cannot help me. I have called numerous times to complain & report issues and they either tell me they cannot help me, they put me on hold for an infinite amount of time, i go to voicemail, or no one is available. They called me today, after having it for 4 days, and told me the check engine light was for a "evap perg system" so they replaced a hose & updated my power control module as a precaution. When i asked them how this had anything to do with my engine problems he could not explain it. When i asked him why my engine has problems he could not explain it. No one there wants to help me - what i feel like they are doing is giving me excuse after excuse in the book, stalling me for as long as they can until my warranty runs out. I have dealt with 4 managers there - the 1st one stopped returning my phone calls, the 2nd one told me i am imagining things and i should stop complaining and be thankful that i have a new car, the 3rd one pond me off onto a 4th one & the 4th one told me to my face that i am a liar and i am making up stories so the situation looks worse then it actually is.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14373000 (electrical system, air bags); however, the part needed to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time to produce the part for the recall repair. In addition, while driving at any speed, the vehicle hesitated and lunged forward. The failure recurred multiple times. The manufacturer was notified. The approximate failure mileage was 26,000.
Having issues with gear shifting and the major complaint is the vehicle completely shuts down without warning and i have had vehicle in multiple times for the same issue and no answers. This happens as vehicle is moving and you have to pull over with no power no steering nothing. Scary deal. This has been going on for years
My 2012 jeep grand cherokee has the 3.6 liter pentastar v6 with the 5 speed automatic transmission.it has the quadra trac 1 full-time 4x4 system.the transmission is very "clunky" and feels unsure of what it should be doing. Upshifts come early, at low speed and rpm's.often this is not an issue, but sometimes causes the vehicle to feel extremely underpowered.pressing the accelerator further will eventually result in a downshift and a resulting clunk in the driveline.low speed driving on curvy roads is not a nice experience with this vehicle.downshifts are abrupt and anything but smooth.there is often a clunk that can be heard and felt while decelerating for an upcoming curve.the best way to describe the feeling is riding with a person who is learning to drive a manual transmission car for the first time.not sure if this complaint is recall worthy, but i worry the transmissions indecisiveness is going to prematurely wear the driveline components. Perhaps a software update for the transmission would be a good place to start.
Day 1....car just stopped out of no where a picture of a battery showed up and the car just stopped and shut down on its ownday 2....took car in to get a new battery because that was totally dead but on day 3...the battery did not fix the problem the car once again shut down on me and this time it was in the middle of the freeway i was stuck for a couple of hours cant even jump the car cuz it still wont start it so i had to get it towed off the freeway.. Midday of day 3 discovered it was the alternator and finds out there were for 4 recalls on my car so i took it to the jeep dealership.they stated they can only fix 3 out of 4 of the recall due to not having all the parts and informed me it will be done before the day is over.4:30pm came around and i called to check in on the car to see if it was ready the worker stated yes come pick it up so i did and when i was almost home the same problem the car shut down on me so i called the dealership to take the car back in before it fully shut down altogether.day 4....dealership called me about 11am and stated ok theres nothing wrong with it and i can go pick it up so i stated ok but about an hour later when i was about to be on my way the dealership stated wait do not come pick it up yet because there is something with the computer system of the car and that the steering power is not connecting to the alternator and is shutting the car down but the part to fix it wont be in til tommorrow.day 5..still waiting for my car to be fixed..... Please if there is anyway i can just simply swap this lemon with a different car that would be great i have a 4 year old and this is a safety hazard and according to one of the recall the car can crash without notice.... Help me pleaseeeeeee...updated 08/06/15updated 12/23/2015
When driving the vehicle within the first 20-45 minutes of starting, the vehicle will stall while driving when slowing down. The vehicle is still at speed but the engine stalls leaving no power steering or brakes. This occurs when slowing typically but can occur at speeds of up to 30-40mph. This happens almost daily at this point and seems to be getting worse.
My issue with the jeep is that i believe it has an design and engineering flaw. This vehicle has an automatic transmission. When the shift lever is in drive the lever if bumped accidentally to the left it will down shift. This has happened to me on several occasions. I was traveling in excess of 65 mph's the first time it happened and didn't realize what had caused the downshift. This is very hard on the transmission and engine not to say a major safety issue. I'm left handed and drive such, many times i have caught the right sleeve of my shirt on the shift lever and have caused the transmission to downshift . I believe there should be a lever or button that should be depressed to allow the downshift to occur. Please address this issue. Thank you!
While driving on a regular street or highway vehicle tends to lose power and will not accelerate. When vehicle begins to accelerate it jerks.
I own a 2012 jeep grand cherokee vin: [xxx] for the past several months since purchase, the jeep has had issues starting and has stalled while driving at high rates of speed. This vehicle is not safe to currently drive and i am getting nowhere with the dealership (performance jeep: delaware, ohiohttps://www.mopar.com/en-us/my-vehicle/recalls/search.htmlwhen clicking on this link and entering the vin below it shows the recalls completed for our jeep. The 2nd .pdf attachment (attached) shows the tipm recall was completed on 2/24/15. Our car is continuing to stall.?the totally integrated power module (tipm) on your vehicle contains an internal fuel pump relay that could operate intermittently or fail without warning. An intermittent or failed fuel pump relay could cause the engine to stall while driving and cause a crash without warning. What your dealer will do... Fca will repair your vehicle free of charge. Your dealer will install an external fuel pump relay.?carfax attached. First, a chrysler dealer tried reprogramming the computer module and then had to replace itin 2013.prior to the february 2015 recall.(i assume what they identify as the engine/powertrain computer/module is the tipm module ?i.e., the totally integrated power module.)issue 1in august 2015, they replaced the fuel pump relay (i.e., the recall work).2nd issuethen, in april 2016, they tried to reprogram the engine powertrain computer module again, and again failed and had to replace it. Third issuewe are now having issues with the vehicle:fourth issue, still not fixed after taking it to performance jeep on 3 occasions. There has been a class action law suit with a settlement. As i understand those terms, they include an extended warranty on fuel pump repairs for up to 7 years/70,000 miles. We are well under the 7 years/70,000 miles. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
To whom it may concern: i would like to formally report what i consider a critical flaw with my 2012 9jeep grand cherokee equipped with the pentastar v6 engine.i have had multiple instances of unintended acceleration by the engine in the past 45 days.the most recent event resulted in my damaging vehicle's wheel as well as nearly hitting a parked vehicle.i have 85533 miles on my car and this flaw has only manifested itself in the past 3 days (85533miles).i have contacted my local dealer concerning this issue, but have been told that in order to look into this obvious safety defect, i am required to pay for their diagnostic time. I feel that the manufacturer of a product that has such a blatant safety risk should be appreciative of being informed of such a defect, and certainly take responsibility for it.sincerely, [xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
I started the engine of my 2012 jeep and as soon i began traveling with the jeep fluids poured from the middle of the engine. I did not notice this until i stopped the vehicle after driving 10 minutes. The computer did not show any signs of an error or engine trouble. When i stopped the vehicle and looked under the front of the car i saw a steady stream of orange liquid pouring from the middle of the engine.this fluid was engine coolant. I immediately had the vehicle towed to a local chrysler service station. My jeep has been with the service department for over two weeks now. The jeep cannot be fixed due the fact that chrysler has no spare parts.
The contact owns a 2012 jeep grand cherokee. While the vehicle was parked with the air conditioner and radio still operable, the contact exited the vehicle. Upon returning to the vehicle, he noticed that the air conditioner and radio stopped working, but the windshield wiper blades were moving at slow speed. The contact shifted into drive, but the vehicle was moving slowly and the steering wheel seized. The vehicle was stopped, shifted into park, turned off, and failed to restart. The voltage warning indicator illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with a faulty alternator and battery that needed replacement. The parts were replaced, but the mechanic noticed that the computer was damaged and could not be repaired. The vehicle was towed to another independent mechanic who diagnosed that the pcm needed replacement and there was an alternator recall. The vehicle was not repaired. The contact had the vehicle towed to jt chrysler dodge ram of lexington (located at 4838 sunset blvd, lexington, sc 29072 (803) 957-2010) for repairs. The manufacturer was notified of the failure and confirmed that the vin was not included in nhtsa campaign number: 15v674000 (electrical system). The failure mileage was 113,002.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving 45 mph, the contact felt the rear end of the vehicle suddenly lowered without warning. As the vehicle lowered, the vehicle began to stall as he depressed the accelerator pedal. The contact pulled over and saw that part of the sub frame was detached from the vehicle. Due to the failure, the contact had the vehicle towed to an independent mechanic where he was informed that the drive shaft had detached from the vehicle. Neither the dealer nor the manufacturer were notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle surged forward abnormally when first started. The failure would also occur while the vehicle was engaged in park. The contact stated that the anti-lock braking system and the four wheel drive warning lights illuminated when the failure occurred. The vehicle was taken to the dealer several times and the manufacturer sent several engineers to further inspect the failure. The manufacturer was not able to determine what caused the failure. The vehicle was not repaired. The failure mileage was 40 and the current mileage was 2,000.the consumer stated his foot was on the brake, when the vehicle lurched forward. Updated 01/07/13
There has been a sporadic issue when trying to start my vehicle where it'll make an attempt to turn over and get started but it's getting stuck as if it's maybe not catching the correct amount of fuel. I've also experienced seat belt issues with my seat belt light on and beeping as if it's not on but it would already be properly buckled in. I also had an issue with my engine cooling system that was cause some sort of leak
Front passenger seat belt does not lock into place once buckled and does not retract when unbuckled.
On june 2 after cleaning the car at the car wash (manually) on the way back to our home all the lights of the dashboard lit up for all services to be done and the wipers activated by themselves. The safety belts are no longer working and the lights of the car are not functional. You do not have blinkers, seat belts or brake lights. The rpm needle goes up and down randomly and the engine continues to rev up and down. The brakes feel as if they are not working to full strength, car was turned off and restarted to see if problem with dashboard still exist. Car started with the same problems, but was unable to shift into gear. Car was towed to dealership for service. The car was serviced at brigham-gill dealership (original sales dealer) on 03-june-2013 giving it back to me with the reset of all modules and deemed ok at that point. On 08-june-2013 the same exact problem happened while driving to virginia beach. Car started same problems experienced on 03-june-2013. Car is at new jersey dealership for repairs. Car dealer in nj noted that there was a new computer module replacement to said vehicle in january timeframe. Each time the car has this problem, you are not able to either start the vehicle or move car out of park position.
Seat belt light and air bag light is on and wont go off. Warning sound wont stop ringing.
I was getting a burning plastic smell i brought the vehicle to manfredi service center in staten island ny they tried to tell me it was my air freshener after pushing for a fix they flushed a coil ...immediately called them after picking up the vehicle and was told to bring the car back monday ....saturday while driving intense smoke filled the cabin from the drivers side headliner i had the car towed back to servicewhere they disconnected the vanity and gave me the car back awaiting parts they also dragged the car onto the tow truck due to no start and replaced the battery and alternator when i received the car the drivers seat belt was inoperable and had to be fixed as well as the car dented .....i am awaotomg parts the smell persists and causes me to have headaches thank you for your time i would appreciate any info on this.
Sudden unexpected stop avoiding hitting another car, front left and right seat safety belts failed to lock. After several test back seat safety belts also failed.windows and door safety electrical safety lock did not operated ( 2 timesreplaced).
The contact owns a 2012 jeep grand cherokee. The contact stated that the front driver side seat belt became inoperable. The contact stated that when attempting to latch the seat belt, the seat belt warning indicator illuminated and the seat belt failed to latch. The failure occurred on several occasions. The vehicle was not diagnosed or repaired.the manufacturer was not notified of the failure. The approximate failure mileage was 61,000.
The contact owns a 2012 jeep grand cherokee. While driving approximately 25 mph, the battery warning indicator illuminated. The vehicle was taken to the dealer. The technician diagnosed that the alternator needed replacement and the part required was unavailable. Immediately after leaving the dealer and while driving approximately 35 mph, the seat belt indicator illuminated, the air conditioning and radio went off. The contact lost the steering and acceleration. The vehicle had to be towed back to the dealer. The vehicle was repaired using parts known to be included under an recall. The manufacturer was notified of the failure. The approximate failure mileage was 41,000.
Headrests popped a few months of each other while i was at a stop. I thought someone threw something into the car! hit the back of my head!
I have 4 recurring problems with my jeep.first, the driver's heated seats periodically will not work.second, upon starting my car, it will just stall or shut down.this happens 2 to 3 times a week.third, the check engine light continuously comes on and off (and when i get it checked, i am told something about the thermostat, but have had no problems with it overheating). Finally, the cruise control on/off button will not work sometimes.i have to physically hit the steering wheel for it to work. I have read about tons of recalls for my year jeep, but my vin number is not included.i am starting to think it should be.
The driver's seat headrest active head restraint deployed open while i was putting items into the back seat from the passenger side.the car was stationary, but running, but hadn't been jarred or hit to provoke the deployment.the plastic tabs on the inside are broken, and i'm not able to reset the headrest into position, and essentially have to hold it in place with my head while i drive (not the most desireable way to drive).i went to jeep to see what it would cost to repair (or replace) and i was told that they no longer manufacture, nor carry the part...... They no longer manufacture nor carry a part for an 8 year old car?i find that very suspicious.i'd like to know if there is something that can be done about this.the front passenger seat headrest has not deployed (yet), but i hope it doesn't deploy inadvertently while someone is sitting in the seat.
The passenger side active headrest restraint deployed while car was parked in my driveway and not in use.it can not be repaired.plastic is broken inside.
Drivers seat headrest popped forward to the extend position while sitting in car at a store parking lot . Engine and all electrical items turned off. This is only suppose to happen when the airbags are set off. These headrest cost from 400 to 700 dollars
Creaking sound from passenger's seat when turning with and without the seat being occupied. Dealers do not know how to fix it. They said it was a manufacturer defect.
Upon pulling out of a parking spot, the front passenger seat headrest safety mechanism activated, propelling the headrest forward, for no foreseen reason.the vehicle was not and has never been in an accident.upon inspection, it seems that a plastic part within the headrest cracked, thus causing the safety mechanism to fail and deploy on its own.
The driver side active headrest deployed unprovoked. The vehicle was not moving or on when the headrest deployed, it was stationary and parked in a driveway. There was no warning that the event took place or any notification from the vehicle message system.
4x4 activate always in city street. Seat both front vinil broke,fluid water on theroof back whenrainin . Sistem hidraulic dont lower the jeep.dificult to starter.
Alternator failed due to recall. I was not notified of this until after having failed and needing to be towed after being stranded on the side of the road in the middle of the night. All the cars functions had completely failed. The car was unable to be moved to a safe place, doors were locked, leaving my dogs locked and gated into the cargo area until lowing assistance arrived. Since the alternator was fixed i have had multiple visits to the dealership for replacement of battery, jeep failing two more times while driving down the road, needing additional towing assistance. Multiple electrical malfunctions continue to occur, including: forwardcollision warning, "brake warning flashing for no apparent reason. The passenger side heat failed needing to be replaced. All of the seat heaters within the vehicle have failed needing to be replaced. Most recently the drivers seat move forward function has stopped working, make the vehicle difficult and unsafe to drive as it is not at the appropriate drive distance. Contact to dealer to discuss fixing issues as they are electrical and most likely due to recall of the alternator. Jeep dealer declined that it was a related issue and that jeeps are known for these issues. Car is felt to be unreliable and unsafe to continue to drive at this point with the unknown reasons and causes for the recurrent malfunctions.
Dashboard delaminating, leather seat ripping under normal ware with lots of maintenance.the leather used in the dashboard is separating from the dashboard itself and causing a wrinkle effect, where as the leather seat just ripped even though its cleaned and conditioned at least 4 times a year
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, hydraulic); however, the part needed for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the delay. The contact had not experienced a failure.
While braking to take a right turn (braking from ~40mph to 15mph) power steering was lost. Fought the car around the turn, then pressed the accelerator, nothing happened. Looked at the tachometer and it shows 0rpm, tried to brake further and now have no brakes. Coast to a stop. No warning lights showed. All electronics were functioning normally. Placed car in park then started as normal. Model year is 2012z has 130000 miles. This has never happened before. No indication whatsoever of any problem previously
The contact owns a 2012 jeep grand cherokee. The contact received recall notifications for nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system: wiring). The parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
I been calling around local jeep dealer ships in my area and no one has parts for these recalls.
The contact owns a 2012 grand cherokee. The contact received a recall notification for nhtsa campaign id number: 14v154000 (service brakes, hydraulic), however the part to do the repairs was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure.updated 2/24/15the consumer stated he has been on a waiting list, since july 2012. Updated 03/02/15
The issue described in nhtsa campaign number 14v104000 has been experienced on multiple occasions over the last 18 months.however, my vin does not indicate that my vehicle is associated with this recall.i believe the investigation should be expanded to determine if a broader set of vehicles is subject to this safety issue.
The contact owns a 2012 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) however, the part needed was unavailable to perform the repair. The manufacturer was notified of the issue and stated that two parts were being distributed to each dealer per month. The contact had not experienced a failure.updated 11/24/14*lj
The contact owns a 2012 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 14v154000(service brakes, hydraulic); however, the part for the recall was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) however the part was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact did not experience a failure.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, hydraulic); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2012 jeep cherokee. The contact received nhtsa recall notification campaign number 14v154000 (service brakes, service brakes, hydraulic); however, the part was unavailable. The manufacturer was made aware of the delay. The were no failures at this time.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the parts needed to repair the vehicle were unavailable. The dealer and manufacturer did not know when the parts would be available. The contact had not experienced a failure.
2012 jeep grand cherokee.consumer writes in regards to brake booster recall notice.according to the invoice, the brake light was on and the pedal was hard. The dealer found the brake booster would not hold the vacuum. The brake booster was replaced.
I have had multiple lights pop up on my dash, usually after it rains, but once for no reason. I will be driving anywhere from 20-65mph and the lights will just pop up. (abs, brake, and traction control lights) once i turn my jeep off and back on, it disappears. But when the lights are shown, my jeep drives a little differently.
2012 jeep grand cherokee.consumer writes in regards to seat cylinder head and brake system recall notices issues.the consumer stated the check engine light illuminated prior to receiving the recall. The dealer informed him he would need to put down over 4100 for a diagnostic check to verify the problem.the consumer stated it was not mentioned in the recall. In fact, the recall stated the defect would be fixed for free.
Around sep of this year chrysler notified me of two recalls on my jeep grand cherokee; p36 / nhtsa 14v-391 (sun visor wiring) and p14 / nhtsa 14v-154 (brake booster corrosion)..when i contacted the local dealer they told me to wait until oct as the manufacturer didn't have parts available.i contacted the dealer, planet jeep in flagstaff, az on 10 oct and was told chrysler was rationing parts and that they would place me on a list.i've been in that virtual queue waiting on parts since 10 ocvt 2014 and every time i call the dealer i'm still on the list.i contacted chrysler to complain about the poor service as i've been waiting for parts to fix safety problems for going on three months.i've been through several recalls over the past 40-years and have never experienced an excessive delay like this.it is actually easier to get my mercedes benz repaired and the nearest dealer is a 2hour drive from hear.chrysler has demonstrated a lack of concern and no sense of urgency to correct two safety issues with my vehicle.their advise to me was to continue contacting my dealer to ensure i'm still on the waiting list.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v154000 (service brakes, hydraulics); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact experienced a failure with the brakes and the alternator. The failure mileage was unknown.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed to repair the vehicle was unavailable. The manufacturer was not notified of the issue. The contact had not experienced a failure.updated 5/12/15therecall repair was completed. Updated 03/17/15
The contact owns a 2012 jeep grand cherokee. The contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed to remedy the recall was unavailable. The manufacturer was not notified. The vin was not available. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received recall nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic). The contact stated that the time frame for the recall repair is unreasonable. The manufacturer was made aware of the time frame the contact has waited. The contact has not experienced a failure.
The contact owns a 2012 jeep grand cherokee.the contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic).the dealer stated that the part for the repair was unavailable and did not know when it would arrive.the manufacturer was notified.the contact had not experienced a failure.updated 08/18/14*lj updated 08/20/2014
The contact owns a 2012 jeep grand cherokee. When the contact depressed the brake pedal, it seized. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster failed. The vehicle was repaired. In addition, the contact stated that the push start button and fob failed. The vehicle was taken to the dealer where it was diagnosed that the tpm module needed to be replaced. The vehicle was repaired; however, the fob failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 58,671.
2012 jeep grand cherokee.consumer writes in regards to brake system recall notices.the consumer stated she did not know about the brake recall. However, by that time, she had already hit four vehicles, because she was not able to stop. Also, two days after the vehicle was purchased, she went to start it, but it wouldn't start. The vehicle stalled while at a stop sign. The consumer sent in a recall regarding the sun visor. Updated 03/24/16.
I was driving down a busy road in our town today. The battery light came on. Approximately 10 minutes later while still driving, the lights on dash started flashing on and off, seatbelt alarm started going off, windshield wipers started working without turning on. The radio turned off. I lost power steering. The vehicle shut off while still driving down the road. I had no power breaks--seemed to almost stop working. I was fortunate to get on side of road in grass to keep from getting hit by another car. If there had not been a grassy area there would have been an accident. The vehicle then was completely shut down--door locks would not work- tried to put key fob in ignition and could not get it back out--was unable to get back gate opened. I had to have car towed to dealership where i was told it was the alternator which in turned destroyed the gel type battery. I was also informed this was not covered under the alternator recall due to not matching my vin number. I was first quoted $2,000 to cover the damage. I am very upset due to the fact that there could have been a serious car accident today. I am thankful my child was not in the car with me. I think it is terrible that the recall does not include the alternator in this 2012 grand jeep cherokee when the description of what "could" happen did happen to me today. I feel that chrysler/jeep should cover this damage in the recall of the alternator.
The contact owns a 2012 jeep grand cherokee. The contact received a notification for nhtsa campaign id numbers: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system). The contact stated that the parts needed were unavailable to repair the vehicle. The dealer was unable to inform when the parts would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep cherokee. While driving down an incline at 15 mph, the brakes failed. The vehicle was taken to a dealer where it was diagnosed that the brake booster failed and needed to be replaced. A year prior to the failure, the vehicle was repaired under nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 51,000.updated 02/18/16*ljupdated 02/22/16.
I was stopped at a light behind a vehicle when suddenly my brake pedal went down to the floor.the road was level with a slight incline.the vehicle began inching forward and i kept trying to pump the brakes. I was unable to locate the emergency brake due and the vehicle stopped after making contact with the car stopped in front of me.i later regained brake pressure and promptly reported the incident to my insurance company and chrysler customer service.prior to the incident, i took my vehicle to the dealership for the brake recall.i was initially told that my brake booster had to be replaced and later told that it just needed the protective brake booster shield.chrysler's solution was to have a rep from engineering analysis conduct tests on my vehicles brake system. On 5 november 2014, i received a letter from chrysler advising me that the inspector found no problems with my brake system.they are refusing to replace the brake booster.i fear that i am at risk of my brake system failing again!this incident could have been fatal had i been on the expressway traveling at 55 mph!
The contact owned a 2012 jeep grand cherokee. While driving approximately 30 mph, the brake pedal was depressed and failed to respond without warning. As a result, the contact crashed into another vehicle. The contact sustained a back injury that required medical attention. The driver of the other vehicle sustained unknown injuries that required medical attention. It was unknown if a police report was filed. The vehicle was destroyed. The contact received notification of nhtsa campaign number: 14v104000 (service brakes, hydraulic). The manufacturer was notified of the failure. The failure mileage was 600.
On june 24, 2016, between 1:30 pm and 2 pm, i was driving from brentwood ca to vallejo ca on hwy 780 w and after turning a curve on the freeway which sloped down towards curtola parkway, i applied the brakes at about 30 miles per hour after i emerged from the overpass which was at least 5 car lengths before the cars ahead of me which was stopped at a red traffic light.however, the jeep continued to roll even though i pressed on the brakes to the floor board.when i realized the jeep did not stop, after checking for vehicles on the left from the rear view mirror, i swerved to the left to avoid hitting the truck in front of me, but i still hit the left corner of the nissan truck in front of me but the truck did not hit the vehicle in front of him. I damaged the right corner of the front of my jeep.the jeep is unsafe because the brakes failed and would have caused a fatal accident to me, my three passengers, and other vehicles had i been travelling at a high speed.i complied with all available recall repairs including the brake recall in 2014 and all the suggested chrysler maintenance on the jeep.i reported the accident to my insurance geico and to chrysler.
I've been waiting well over a year, names on a 'list' at various dealerships for both recalls, specifically the fuel pump.manufacturer recall numberv62nhtsa recall number19v-813
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, hydraulic). The part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure.
I currently lease a 2012 jeep grand cherokee laredo and the other day my wife and son were driving the car and the brakes completely failed. They would not depress even at 5-10 mph and if completely slammed to the floor the abs would pump bake fighting the brake pressure. They went through a red right and luckily were not hurt. Later the brakes begin working and we dropped it off at the service center. Once there they test drove it and almost crashed as the brakes would not work. They said it needs a new brake booster, but the part is on back order and there are actually 3 other cars at that service station which needs the same part. I have read a couple posts on various websites with people having the same issue. I was wondering if others have experienced the same issue? (on another note no one has been able to help us with either a loaner car or paying for a rental as the car has 38k miles so technically out of warranty..so that's been fun). Thanks.
The contact owns a 2012 jeep grand cherokee. The contact stated that when depressing the brake pedal there would be an abnormal noise, which occurred intermittently. The contact stated that nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for the recall repair. The dealer stated that the part was not available for repair. The vehicle was not repaired. The manufacturer was not made aware of the delay. The failure mileage was 30,000.
The contact owns a2012 jeep grand cherokee. The contact stated that the air bag sensor light was illuminated. The vehicle was taken to the dealer, who advised that the air bag control module had malfunctioned and needed to be replaced. The contact was also informed that the abs and instrument cluster module software need to be updated to correct a defective abs (anti- lock braking system). The vehicle was not repaired. The manufacturer was notified and no solution was offered. The failure mileage was 49,000.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed to repair the vehicle was not available. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, hydraulic).however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Tl-the contact owns a 2012 jeep grand cherokee. The contact received notification nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) however, the part for the recall remedy was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact did not experience a failure. Djr
On 9/5/15, i applied my brakes as i was approaching a red light at approximately 40 mph.initially i felt the brakes grab but then the brakes gave out causing me to swerve to avoid a car in front of me and then using the other lane of traffic to finally get the vehicle to stop in the middle of the intersection by applying my emergency brake.obviously, quite a harrowing situation for myself in addition to the other vehicles in my path on both sides of the road.luckily there was no accident and even more important, no injuries.westbury jeep in ny (where i service my vehicle)told me that the cause was a bad brake booster. That triggered questions in my mind as in september of 2014 i had recall p14 serviced.it seems that a shield had been installed but that the booster itself had not been changed.why wasnt the booster changed at that time? i now have my doubts that this was properly and adequately taken care of, putting my life and the life of others in danger.in researching this problem further, ive come across several other cases mirroring minequite alarming.
The contact owns a 2012 jeep cherokee. The contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes); however, the parts needed for the repair were unavailable. The manufacturer was not notified. The vin was unavailable. The contact had not experienced a failure.
4/13/2015completed recall to replace brake booster. 4/11/2017 auto pulled out infront of me. I was going 45 mph, hit brakes hard no abs little braking ability. I avoid collision by going into oncoming traffic. I slowly pulled off to the shoulder and brake light then came on. Towed to dealer who again replace a failed brake booster.i have document if needed. But i will need to fax them
The contact owns a 2012 jeep grand cherokee. The contact stated nhtsa recall campaign number: 14v154000 (service brakes , service brakes, hydraulic) had surpassed the reasonable amount of time for repair. The dealer stated the part was not available. There were no failures at this time.
My brake booster replacement for a recent recall had failed, and i was unable to stop getting off an exit on a major highway. I had to coast through a school zone and pull in to a local parking lot, having my car stop as i ran in to a snow bank. I had to have my car towed to a local car shop to assess the situation, then fight with chrysler to have them tow my car to the original dealer who sold me the car. I have always had my oil changed, tires purchased and all recalls on my car fixed at the original dealer, with whom i had purchased the car from in 2012.
The contact owns a 2012 jeep grand cherokee. While depressing the brake pedal, the vehicle took an abnormally long time to stop. In order for the vehicle to come to a complete stop, the brake pedal had to be depressed excessively and the vehicle jerked as if it drove over a speed bump. The vehicle was taken to the dealer for diagnostic testing; however, details of the brake failure could not be provided. The manufacturer was made aware of the failure. The failure mileage was unknown.
The contact owns a 2012 jeep grand cherokee. The contact received notification for nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact was informed that the dealer was receiving one part per week. The contact did not experience a failure. The manufacturer was not made aware of the issue.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at 3 mph, the brakes were depressed and failed to respond. As a result, the contact crashed into the rear of another vehicle. A police report was filed and there wereno injuries reported. After the incident the contact mentioned that she received notification of nhtsa campaign id number 14v104000 (service brakes, hydraulic) and nhtsa campaign id number 14v154000 (service brakes, hydraulic). The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 26,000.
Reported a braking problem to jeep dealership happened on 3 occasions on the parkway, fortunately i was able to control the braking by downshifting my jeep.went to the dealership immediately thinking my jeep needed brake pads...which i paid to replace anyway to be on the safe side.there was a brake recall from chrysler on 2012 jeeps gc & also reported the breaking problem to jeep headquarters on 2 different occasions.i was told i would receive a recall notice, my reports are on file.it's almost 2 months & i still have not received a recall notice from chrysleri don't understand what is taking chrysler so long to send out recall notices when a braking problem is at stake & has been reported to chrysler & the jeep dealership.i also checked with my dealership today ( apr 22nd) to see if chrysler perhaps has sent the recall to them via messaging??????????no luckchrysler has my vin # & report on file, however as of today i have not received a recall notice.does chrysler wait until someone has an accident before theysend out the recall notices ??????????????
I bought the car brand new from safford chrysler jeep dodge of warrenton, va. The car makes noises because of a defective absorber, which has beenclearly determined in a manufacturer tsb. Also the car has a safety recall for brake booster issues. I took the car to the dealership (safford chrysler jeep dodge of warrenton, va) last june 14, 2014 and they have recognized both issues but didn't have the parts needed in stock to do the repairs. After 2 months and several calls we are getting the same excuses and the repairs are still due. I am afraid they dealership is doing everything to avoid the repair and probably down the road say the car is not under warranty anymore. In the meantime we have a car with a recall and tsb issue that is not getting better.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, hydraulic); however, the part needed for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 10/23/14the recall was completed. Updated 10/30/14
Was in motion on a snowy day pressed on the brakes and they became hard to press to brake i noticed it had a recall a couple years ago on the brake booster and i took it in they told me it was a bad brake booster. Want to know if that is something i can get it checked again because it was suppose to be fixed.
The contact owns a 2012 jeep grand cherokee. When the brake pedal was depressed and the vehicle was shifted from park to drive, the vehicle rolled away while the brake pedal was depressed without warning. The vehicle was taken to a dealer where it was serviced per nhtsa campaign number: 14v154000 (service brakes, hydraulic), but the remedy failed to repair the vehicle. The manufacturer was made aware of the failure. The vehicle was towed to the dealer where it was diagnosed that the service brake and hydraulic system failed and needed to be replaced. The vehicle was not repaired. The vin was invalid. The failure mileage was 27,300.
While my wife was driving the car with my 18month old son in the vehicle the brake stopped working.she was able to coast her way to the nearest dealership where it was determined that the power brakebooster went.this cost us $500 to fix because both the manufacturer and dealership said its not covered on extended warranty as its "ware and tear".in my opinion if the breaks of a 2012 car fail to work this is not ware and tear but a very serious and dangerous defect with the car.i am very concerned that this could happen again with a much worse outcome.
The contact owns a 2012 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic). The contact stated that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The vehicle lost all electrical power, steering and braking while in motion.the vehicle lost all control of steering and breaking when the electrical system shutoff.the electrical issue has happened 3 times within the first 2 year of ownership (~32,000 miles).the following parts have been replaced: fuel pump relay and overlay harness, wireless ignition node, integrated key fob, tipm kit, 2 key fobs, brake booster.vehicle almost caused 3 severe accidents while in motion.
I had brought my grand cherokee in for a recall i received. I was told that i needed a booster and shield for my brakes & they would call me when the parts came in but the car was safe to drive.on 8/13 i called to follow up since i hadn't heard anything from the dealer & was told the parts were on back order and they weren't sure when the parts would be in but again told the car was safe to drive.i explained to them i was hearing air when i pressed on the brake they said that was the booster but it was fine.on 8/15 at 6am on my way to work i was doing 75mph with the flow of traffic.the car infront of me slammed on his brakes i did the same, but my car didn't stop.thankfully it was early enough that i was able to swerve an not crash or die! i then got to work and had my car towed to the closest dealer, i wasn't given the option of a rental car until that evening and with my work hours i was not able to get a rental until monday. I picked up my car on 8/22 after they were able to track down the booster &shield.on my way home about 20min into the drive my traction light and check engine light came on.i took the car to my local dealer & they told me that when the dealer who fixed the booster and shield didn't do the recall properly & didn't adjust the the brake switch properly.i was driving with my brake lights on & the lights stayed on even when i was outside the car.they told me i was lucky that the car didn't power down on me & shut off.they dealer where i was fixed the brake switch thankfully, but more importantly the booster blew on my car and i almost died!!! i feel someone needs to know about this and hope that putting it on here will make people aware that with this recall the car is not safe to drive.i was lucky, but someone else may not be.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the parts needed to repair the vehicle were unavailable. The manufacturer was not notified. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. While driving approximately 5 mph during inclement weather, the brakes were depressed and failed to respond. As a result, the contact crashed into another vehicle and the air bags failed to deploy. A police report was not filed and no injuries were reported. The vehicle was taken to an independent mechanic. The technician stated that the vehicle was operating as designed. The manufacturer was notified of the failure. The failure mileage was 39,000.
The contact owns a 2012 jeep grand cherokee. The contact received a notification for nhtsa campaign id number 14v15400 (service brakes, service brakes, hydraulic) however, the part was unavailable to do the repairs. The manufacturer was notified of the problem. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notifications for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and nhtsa campaign number: 14v391000 (electrical system). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
On three separate occasions over the past two months, i have experienced an unanticipated engine stall when decelerating from highway speed in order to make a turn (both right and left).in each of these instances, as i was in the turn (or immediately before), the engine stalled, leaving me without power-assisted steering or brakes.this makes the vehicle difficult to control, as the amount of physical force needed to complete a turn is very substantial.in each instance, after bringing the vehicle under control, i was able to restart it by placing the shift selector in "neutral," applying pressure to the brake pedal, and pushing the engine start button.while i have sufficient arm strength to have been able to maintain control in each of these instances, it is, at a minimum, a surprising and unexpected event to have steering and brake assist fail simultaneously.a smaller person could easily lose control of the vehicle under these circumstances.i do not know whether, when this occurs, the airbags are disabled, but that may also be a matter of concern.
I was pulling into a parking spot and transitioning the vehicle to park when the vehicle accelerated. I had my foot pressed firmly on the brake but it did not stop and it went up and over a parking barrier into another parked vehicle.
I received an "important safety recall" notice from chrysler for my car.it says that the brake booster needs to be inspected and then replaced or a protective brake booster shield needs to be installed.i called chris nickel jeep chrysler dodge to schedule an appointment and they state that they have no parts for this and have no eta on when a fix will be available.the notice also said that if the dealer fails or is unable to remedy this defect within a reasonable time, i was supposed to notify the administrator of nhtsa at this website.that is what this complaint is for.
I took my vehicle to ray brandt dodge/jeep @ 1600 westbank expressway in harvey, la approx 1-2 months ago and was advised i need to replace the brake booster. I was advised that i would be notified when part came in. I have not received any notifications.
The contact owns a 2012 jeep grand cherokee. While driving 25 mph, the battery warning indicator illuminated and the instrument panel lights flickered and then failed completely. The brake pedal failed to engage while being depressed. In order to stop the vehicle, the parking brake was engaged and, upon exiting the vehicle, the contact opened the hood and fire and smoke were seen coming frominside the alternator. The fire extinguished itself. The vehicle was towed to a dealer. The cause of the failure was not diagnosed. The vehicle was not repaired. The vin was not included in nhtsa campaign number: 14v634000 (electrical system). The manufacturer was notified. The failure mileage was 50,000.
The contact owns a 2012 jeep grand cherokee. The contact received notices for nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic), 14v391000 (electrical system), and 14v634000 (electrical system). The contact stated that the parts to remedy the vehicle were not available. The manufacturer was notified of the delay. The contact did not experience a failure.
Brake booster failure. Dealer states "low assist". Jeep has no stopping power at all, pedal is hard and vehicle just keeps rolling. Parts are nationally backordered. From what i'm reading online this is a large scale problem. Moisture is getting in the booster and freezing, causing brakes to fail. I have a case number open with jeep.
Recall notice received p14/nhtsa 14v-154.called dealership regarding recall.told the part would be ordered (june 11).called again august 7.told it would be another two months. Told by dealership that orders were allowed to go thru but that only one part per week shipped.asked if it could be more than a year.dealership thought not but admitted it had no way of knowing.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 17v435000 (electrical system) and 17v572000 (service brakes, service brakes, hydraulic). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (priority chrysler dodge jeep ram of salisbury, 158 elm st, salisbury, ma 01952) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. Vin tool confirms parts not available and parts distribution disconnect.
Jeep was having brake problems. Replaced all the brakes this spring and still having a problem. Took the jeep in to the dealer in june to have the brake booster looked at, said it was fine. Since then the brakes have been getting worse. Today i crashed into the front of my house. There is something wrong with the brake booster, like i told jeep back in june. This same thing is happening on many other jeeps. Please something has to be done. The dealership is saying they looked at the "splash sheild" under the recall and since nothing was wrong they are not responsible for anything else on the booster. Please read other jeep owners having the same problem. Https://jeepgarage.org/f73/more-brake-booster-intrigue-186178.html#/topics/186178?page=3. I took the master cylinder off and there is a bunch of rust inside the booster. It's a closed system, debris shouldn't be building up or rust shouldn't be getting in there. Maybe this was caused from the splash shield and water got inside?
While slowing down to make sharp turns the vehicle will spontaneously shut off causing the power steering and breaking to not work. There are no error codes that come up and the radio and air/heat continue to work. The only reason you know the car shut off is because the breaks and power steering won't work. This has happened multiple times but you can never recreate the problem on cue. It just happens randomly without warning. This has happened both coming off the highway ramp around a turn and on a normal back road street going around a turn. The last time this happened was 11-13-2019
The contact owns a 2012 jeep grand cherokee. The contact stated while attempting to engage the brakes, they failed to stop the vehicle in time causing him to driver through the stop sign. The vehicle was taken to the dealer; however, the technician was unable to diagnose the failure. The manufacturer was made aware of the failure and refused to provide him any assistance since the vehicle was not included in recall nhtsa campaign number: 14v104000 (service brakes, hydraulic). The vehicle was not repaired. The failure mileage was 18,000 and the current mileage was 20,000.
The contact owns a 2012 jeep grand cherokee.the contact attempted to have the vehicle repaired according to nhtsa campaign number: 14v154000 (service brakes) however, the parts were unavailable.the vehicle was not repaired.the contact had not experienced a failure.
Brakes failed while driving at highway speed. Vehicle had 93,260 miles on it when the failure occurred. The jeep dealer replaced the brake booster, and the problem was repaired. The brake booster itself had been replaced in a recall in 2014.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed for the repair was unavailable. The manufacturer was notified. The contact had not experienced a failure.updated 11/20/14updated 12/02/14
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving approximately 70 mph, the brake pedal seized when depressed. The failure recurred sporadically over a one year span. The vehicle was taken to a dealer and diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the problem. The approximate failure mileage was 500.
The contact owns a 2012 jeep cherokee. The contact stated that he received recall notification for nhtsa campaign id number 14v154000 (service brakes , service brakes, hydraulic). The contact stated that the part needed was not available. The contact was advised he had to wait approximately a month before the part would be available. The manufacturer was made aware of delay; however, no solution was offered.
Received brake booster recall notice p14. Called to schedule appointment to have it fixed. Was informed that part may not be available for 16 weeks. Called chrysler recall assistance center. Was informed that each dealership gets one part per week and i could be put on another dealerships waiting list. I could be driving around with faulty brake parts for an undetermined length of time.
The contact owns a 2012 jeep grand cherokee. The contact received a notification for recall nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). However, the part needed to do the repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received a notification for nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic). However, the part needed was not available for months. The dealer was unable to provide a specific date for when the part would become available. The manufacturer was also contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact did not experience a failure. Updated 10/23/4the recall was completed. Updated 10/30/14
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 17v572000 (service brakes, service brakes, hydraulic) and 19v813000 (electrical system) however, the parts to do the recall repairs were unavailable. The contact stated that while driving 60 mph, she felt a vibration under the front driver's seat. The contact stated while depressing the accelerator pedal, the vehicle failed to accelerate while the rpm revved. The contact stated that the check engine warning light was illuminated. The vehicle was towed to her residence. The contact stated that the failures were experienced 3 times. The contact also stated that on several occasions the vehicle failed to start, with an abnormal fuel odor. The vehicle was taken to viva dodge chrysler jeep ram located at 8434 gateway blvd e, el paso, tx 79907, (915) 834-6300, where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000.
The engine stalled completely while i was at a traffic signal, preparing to make a turn onto a busy highway. Loss of power to brakes & steering since the engine completely shut down. I shifted the vehicle into park, started the engine again, shifted into drive but the vehicle would not move. Eventually (in a matter of seconds) the vehicle lunged forward and i was able to safely drive home.
When slowing the vehicle it will just silently shuts off. This happens usually at the same 5 places, 3 of them when slowing to make a right hand turn in an s turn and the other 2 going straight slowing to stop to make a left turn across traffic. I feel like it's a combination of braking, steering wheel and when its shifting into 1st since i'm either in a stopping situation or s turn situation. When this happens i loose steering and brakes causing me to go into the opposite lane of travel head on. There have been recalls on the alternator for my vehicle but mine has never been included. There has been a recall for a sensor that has been completed but did not solve the problem. This is a serious issue, my chance for a head on collision is very very scary. This happens about 6-10 times a week.
The contact owns a 2012 jeep grand cherokee.the contact stated that the brake pedal abnormally was depressed into the floorboard while the vehicle was parked. The vehicle was towed to the dealer, who advised that the brake booster needed to be replaced. The vehicle was repaired.the manufacturer was notified of the failure.the approximate failure mileage was 44,000. The vin was not available.
The contact owns a 2012 jeep grand cherokee. The contact received a notification for recall nhtsa campaign number 14v154000 (service brakes, hydraulic) however, the part to do the repairs was unavailable. The manufacturer was made aware of the problem. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact stated that nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) and nhtsa campaign number: 14v391000 (electrical system) exceeded a reasonable amount of time for repair. The dealer stated that the parts were not available and the manufacturer only released one repair kit per week. The contact attempted to reach out to the manufacturer, but could not reach a live representative. The vehicle was not repaired. The contact had not experienced a failure.
Vehicle engine shut off during right turn in busy intersection without any warnings. Unable to turnor control vehicle. Also the brake on lights come on in the consulduring normal operation.based on other jeep model recalls, i believe the problem may be related to the tipm-7 module. The vehicle is a grand cherokee overlander 4wd. Vehicle was able to be restarted and has not had another failure, however, this is an unsafe driving situation when the vehicle's engine dies while in motion in any road condition. Maybe related to recalls p54.
The contact owns a 2012 jeep grand cherokee. While driving 6 mph, the brakes failed to work without warning. The vehicle was taken to the local dealer (brunswick auto mart located at 3031 center rd, brunswick, oh 44212; (877) 815-7437) where it was diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was 32,300.updated 08/23/17*lj
The contact owns a 2012 jeep grand cherokee. The contact was concerned for his safety because the parts were still not available in order to have the repairs done for nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic). The dealer was contacted. The manufacturer was made aware of the problem. The vehicle had not experienced a failure.
I am filing a complaint against grand junction chrysler. I received a recall notice in may and it is now august. They claim they have been waiting for the parts.this recall is for brake booster vin (last 8 characters) cc289170; notification code: p14p14/nhtsa 14-v154.
I recently purchased this vehicle and it completely shuts off unexpectedly. When it does it affects both the braking and the steering. The first time i was stopped at a light and was an easy fix but the 2nd time i was getting off an exit around 50 mph. I have young children and now i am scared to drive them around in it. I know in not the only one this is happens, there's complaints all over the internet. There should be a recall before someone dies.
I had my jeep in some time ago for the brake booster recall but over the last few months, i have begun to notice a sound of air when i am pressing the brake pedal. Some information that i have found seems to denote this as an issue with the brake booster failing. I need to know if this means that this was not fixed when i took it in for the recall repair as this seems to be getting worse as time goes by. The date below is an estimate based on when this started but it is not a direct day of occurrence. This has been happening for several months now.
Day 1....car just stopped out of no where a picture of a battery showed up and the car just stopped and shut down on its ownday 2....took car in to get a new battery because that was totally dead but on day 3...the battery did not fix the problem the car once again shut down on me and this time it was in the middle of the freeway i was stuck for a couple of hours cant even jump the car cuz it still wont start it so i had to get it towed off the freeway.. Midday of day 3 discovered it was the alternator and finds out there were for 4 recalls on my car so i took it to the jeep dealership.they stated they can only fix 3 out of 4 of the recall due to not having all the parts and informed me it will be done before the day is over.4:30pm came around and i called to check in on the car to see if it was ready the worker stated yes come pick it up so i did and when i was almost home the same problem the car shut down on me so i called the dealership to take the car back in before it fully shut down altogether.day 4....dealership called me about 11am and stated ok theres nothing wrong with it and i can go pick it up so i stated ok but about an hour later when i was about to be on my way the dealership stated wait do not come pick it up yet because there is something with the computer system of the car and that the steering power is not connecting to the alternator and is shutting the car down but the part to fix it wont be in til tommorrow.day 5..still waiting for my car to be fixed..... Please if there is anyway i can just simply swap this lemon with a different car that would be great i have a 4 year old and this is a safety hazard and according to one of the recall the car can crash without notice.... Help me pleaseeeeeee...updated 08/06/15updated 12/23/2015
The contact owns a 2012 jeep grand cherokee. The contact received nhtsa campaign id number: 14v154000 (service brakes and service brakes, hydraulic) and stated that the parts were not available. The dealer did not give a specific date when the parts would be available. The manufacturer was also notified and could not provide an estimated date for when the recall repair would be performed. There were no failures.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed for the repair was unavailable. The manufacturer was notified. The contact had not experienced a failure.
I responded to a safety recall concerning a brake booster for the above referenced vehicle. The recall notice stated that after an inspection of the issue, if a repair or replacement of parts were needed, the repair would be performed at that time. However, i was informed that they (the dealership) do not have the parts on hand, and that it will take about two months to get those parts in. This is unacceptable.if the manufacturer sends out a safety recall, then they should have already supplied the dealerships with those parts. And at the very least, if it was going to be necessary to order those parts, there is no excuse for it taking close to two months to receive. I also take issue with the statement that "it's ok to drive your car until the parts get here". If it's considered so safe, why the need for a safety recall?
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at 65 mph, the brake pedal was applied but it failed to respond. The brake warning light was illuminated. The vehicle was taken to a local dealer (riverland chrysler dodge jeep located at 601 belle terre blvd, la place, la 70068, phone number: 985-658-9600) where it was diagnosed that the brake booster needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was advised about failure and opened case 31872923 but did not offer any further assistance. The failure mileage was 121,000. The vin was not available.
A recall was issued for the jeep grand cherokee in early 2014.on july 31, 2014, i requested the repair, but the brake booster was back-ordered. I attempted several times, monthly, to schedule the repair, but was repeatedly told the part was not available. On february 13, 2015, our grand cherokee's brake booster failed, causing difficulty to control the vehicle when approaching an intersection.no accident occurred. Fortunately, we were able to avoid a very dangerous situation. The vehicle was taken to the nearest mechanic. He suggested taking the vehicle to the jeep dealer due to a failure with the brake booster. Since the vehicle is under warranty and also subject to the recall, the part should be replaced or repaired at no cost.the local jeep dealer offered to replace the brake booster. The part was available for repair since it had failed, but the part would not have been available to me if it had not failed. Almost seven months have passed since i requested the repair under a safety recall. If it had not failed, it is not known how much longer it would have taken to get the repair performed. I understand i was 30-something in line for the repair, but there is more than 100 waiting at the local dealership. The dealer claims they are receiving a very limited supply for the recall parts. The jeep safety bulletin, found at http://www.jeep.com/webselfservice/pdf/p14.pdf, indicates a complaint should be filed if the repair is not completed in a reasonable amount of time. I do not believe seven months is a reasonable amount of time for this recall, due to the safety hazard associated with it. A prompt remedy could have prevented the near-accident experienced at the intersection.
The contact owns a 2012 jeep grand cherokee. The contact stated that nhtsa campaign number: 14v391000 (electrical system, visibility) and nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for repair. The dealer stated that the parts were not available. The manufacturer was made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure. The vin was not available.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification of nhtsa campaign id number 14v154000 (service brake , service brakes, hydraulic) and stated that the part needed was unavailable to perform the repair. The dealer advised the remedy part would not become available until three weeks. The manufacturer was not notified of the problem. The contact had not experienced a failure.
The jeep will sometimes require more braking distance than anticipated. Usually when cold, the brake peddle will feel hard, and if an event requires urgent braking, continuous firm pressure might not result in normal stopping distances. What normally is enough peddle pressure to cause the vehicle to lock its wheels, now results in a slow, steady stop. This will also happen in reverse just slowly backing down the driveway. When parking on a slight grade, the vehicle will move forward or backwards depending on slope, about 2" when the engine is shut off. The brake peddle also moves toward the floor at that time. Recall of the brake booster p14 / nhtsa 14v - 154 was repaired in september of 2014, and i suspect it could again be the issue now. I am having the same dealership look into this.
April 5, 2013, less than a year (purchased - 2012 jeep grande cherokee laredo) the check engine light went on, took vehicle to service department, and informed my service provider (jeep dealership) there is a "problem" with the cylinder head. Very disturbing because the vehicle was purchased brand new, less than 10k miles and already a major part must be replaced on a "brand new" vehicle. I am informed that is not a common, and there are several other owners with the same problem "check engine light on". Repair took more than three days, because the entire engine must be taken out to replace these two cylinders. Very alarming and very concerned for the future of this vehicle, what else could possibly go wrong next? two months later, driver side seat must be replaced due to cracks in the "leather". Two months after, brakes are making strange noises, acceleration very slow, stalls, must press very hard on gas pedal for vehicle to pick up speed, very frightening especially when entering the freeway. Door panels appears loose, the doors (3) will not stay open, requires extra push and hold before it stays open by itself. To close the door i must literally slam the door, otherwise not shut, very disturbing because my childrens sit back there. Hopefully this is my last encounter the cameras (back) of vehicle flash on and off, i am very concern especially when the position of the driver seat makes looking back very difficult, the camera cannot be functioning inefficiently. The vehicle has a 3/year or 36,000 mile warranty and with the amount of issues i have encountered i do not find that to be sufficient or even utterly appropriate. I purchased a brand new vehicle not a used. If there were no warranties i could not imagined paying out of pocket thousands of dollars on repairs.
The contact owns a 2012 jeep cherokee. The contact received the recall notification related to nhtsa campaign id number 14v154000 (service brakes , service brakes, hydraulic).the contact stated that the repair was not taken care of in a reasonable amount of time. The dealer indicated parts were not available. Contact had not experienced a failure. The manufacturer had not been contacted.
Engine randomly stalls for no reason while in motion, leaving the car coasting with no power brakes or power steering. Once the car is brought to a stop, it will start back up and continue driving as if nothing was wrong. Internet searches reveal that it is a common problem afflicting these models with noclear solution.
My wife has contacted the jeep dealership in fayetteville ar about her brakes not feeling correct and took the jeep in to get checked and was told no recall had been issued.within 2 weeks there was a recall however we have been told after the recall came it would be 5-7 business days for the part to come in.we are over two months later with no resolve and not feeling any better over the issue.multiple phone calls and me going in person to the dealership we are now told sorry we can not tell you how long the wait will be for our part to come in.if there is such a severe issue that is causing fatalities then why is it when someone reports having had issues with the way the brakes felt once applied why is nothing being done at this point?this is our primary vehicle for our family and the news on the recalls is steady getting worse.we understand thousands of people are affected but how long is the final wait going to be?should i be preparing for getting another vehicle so i don't have a death trap going into the winter?we like the vehicle but at this point the issues needs to be resolved in a more timely manner, as to if it will be fixed before a set date or the complete buy back of the vehicle.
The contact owns a 2012 jeep grand cherokee. The contact received a notification of nhtsa campaign numbers: 14v154000(service brakes, service brakes, hydraulic) and 14v391000(electrical system). The contact stated that the parts were not available. The dealer did not give a specific date for when the parts would become available and informed that contact was 450th on the waiting list. The manufacturer was made aware of the delay. The contact did not experience a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000: (electrical system); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (electrical system), 14v154000 (service brakes, service brakes, hydraulic), and 14v391000 (electrical system); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee.the contact stated while driving approximately 20 mph, the brakes were engaged and the vehicle failed to stop. The contact mentioned that the failure caused a delay in the braking system.the vehicle was taken to the dealer. The technician made the contact aware of recall nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic). However, the vehicle had been repaired under the recall prior to the failure. The contact mentioned that the parts needed were unavailable.the manufacturer was notified of the problem and the approximate failure mileage was 50,000.
The contact owns a 2012 jeep grand cherokee. The contact stated that nhtsa campaign numbers: 14v154000 (service brakes , service brakes, hydraulic) and 14v391000 (electrical system) exceeded a reasonable amount of time for the recall repairs. The dealer informed that the manufacturer had not released the parts needed for the recall repairs. The manufacturer was not made aware of the issue. The vehicle was not repaired. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received a notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and nhtsa campaign number: 14v391000 (exterior lighting, electrical system). However, the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v634000 (electrical system), 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system) however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.updated 4/29/15the consumer stated the recall was completed on april 6, 2015.
I have been having my car randomly shut off while in drive for over a year. I'm scared of driving my own car. It has happened to me well over 25 times. I've asked the connecticut dealerships (wetmore's and northwest hills) about this multiple times and as of today they say there is no fix and they can't do anything because there is no fix for the recall. It happens when i'm driving and braking and turning left, such as turning left off a ramp or going down a hill and slowing to turn left or slowing on a big hill at a stop light.the car completely stops. The brakes stop working and power steering is lost. Then i have to put it in park and when i press start it restarts. But this is dangerous. I also have a special warranty i paid for and because there is a recall the dealership said my warranty that i paid $4k for is useless because of the recall.does someone have to die for this to matter?
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the parts needed for the repair were unavailable. The dealer stated that they only received three parts, but did not specify if the parts were received weekly or monthly. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v154000 (service brakes, service brakes hydraulic) and stated that the part was not available. The dealer did not give a specific date for when the part would become available. The manufacturer was also contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact did not experience a failure.
The contact owns a 2012 jeep grand cherokee. While driving 5 mph, the vehicle stalled without warning. The vehicle was towed to leith chrysler jeep in raleigh, north carolina where it was diagnosed that the alternator failed. The alternator was replaced. On another occasion, the vehicle would not start while stationary. The vehicle was towed to the dealer again where it was diagnosed that the alternator failed again. In addition, the brake booster and master cylinder were leaking brake fluid. The vehicle was included in nhtsa campaign number: 17v572000 (service brakes, hydraulic), but the dealer stated that the master cylinder failure was not covered under the recall. The manufacturer was made aware of the failures and stated that the contact would have to pay for the master cylinder to be replaced. The failure mileage was approximately 75,000.
There has been a recall from chrysler regarding the brake booster freezing during cold weather. The recall is p-14/nhtsa 14v-154 . We have been on a waiting list since may 2014 and the dealership has been unable to receive the parts to make the repairs. I have been in contact with chrysler and they have been no help as to making a timely repair. I ask that you look into this issue as to why so many people are on waiting list awaiting parts.
I did not have an actual incident with the vehicle - my complaint is about the lack of action for certain recalls.i received a recall notice on august 22, 2014 stating that the brake booster on my vehicle may prematurely corrode and ingest water. If the water freezes, the driver may have to apply force which may slow the driver's brake reaction time and cause a crash without warning. Quite a frightening scenario.i called my jeep service center and they told me that the repair part for this recall is on backorder due to a parts shortage.i was asked to be put on a list and they would call me when the part arrives.i called the service center on december 18, 2014 (4 months later).i was told that i am number 124 on the waiting list and that they were only at number 40.i was told that chrysler only sends the service center one repair part at a time and when they complete one repair, then chrysler sends them another repair part for the next customer.i then asked the service manager if it is dangerous to drive the vehicle with this faulty part - he did not answer me - all he said was that "he knows what i know".also a frightening scenario. During the 4 months that i have been waiting for this repair, i received another recall notice for an alternator dioide that may experience rapid failure in which voltage may drop to critical levels and disable the antilock brakes, the electronic stability control, the electronic control module, and the central body controller.this may lead to vehicle shutdown and/or an electrical fire.this recall notice states plainly that "the parts required to provide a permanent remedy for this condition are currently not available".crazy!
The contact owns a 2012 jeep cherokee. The contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the parts needed for the repair were unavailable. The manufacturer was not notified. The contact had not experienced a failure. Updated 10/22/2014*ljupdated 04/2/2015
The contact owns a 2012 jeep grand cherokee. While driving at various speeds, the brakes failed. The failure recurred numerous times. The vehicle was taken to the dealer four times, but was not diagnosed nor repaired. The vin was not included in nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). The manufacturer was notified of the failure. The approximate failure mileage was 35,000.
On 8-4-16 i was operating my 2012 jeep grand cherokee in a paring lot dropping off some people. After putting the vehicle back into drive and moving forward, i was unable to stop the vehicle.when i stepped on the brake petal, i could hear a sound of "air" which seemed to be escaping from somewhere.fortunately the parking lot was empty and i coasted to a stop.i had zero brake function!there was absolutely no warning that this issue was about to occur, and no type of "service engine or brake" light went on. My family and i are very fortunate that we were not on the highway at high speeds when this brake system failed for no apparent reason.note that a year or so ago i had this vehicle serviced at my local jeep dealer for a government recall on the brake system.it is my understanding that it was a hydraulic booster under nhtsa # 14v154000.i had my vehicle towed into a different jeep dealer for this issue.they repaired it under the "booster" recall.my invoice mentions that they tested and replaced the brake booster due to corrosion. I am extremely concerned for the safety of anyone driving a 2012 jeep grand cherokee!the problem was allegedly fixed once, but had to be fixed a second time.this is an extremely dangerous situation that must be corrected immediately on all like vehicles.
4 times in the last 3 weeks, the last time just today, as i was decelerating and turning right while getting off highways onto exit ramps, the steering wheel felt like it locked - the power steering turned off, as did the power brakes - i had to coast, and the rpms showed 0, although all the lights were still on.i was forced to put the car in park - while still on the exit ramp - turn off the car and turn it on again to get it to drive normally.which it did, as if nothing had happened.but it's unnerving and certainly unsafe, and a quick search on the internet reveals it seems to happen quite frequently to other jeep grand cherokee 2012 drivers.
Jeep turns off and won't turn on for hours then it trued on
The contact owns a 2012 jeep grand cherokee. The contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the dealer would be unable to repair the vehicle for two months because the parts were not available. The manufacturer was notified. The contact had not experienced a failure.
2012 jeep grand cherokee.consumer writes in regards to vehicle brake booster recall repairs. Consumer sent additional correspondence. *ldthe consumer stated on 02/15/2018 the vehicle stalled without warning making the vehicle inoperable. The dealerships resolution was replacing the electro-hydrualic power steering and the amp alternator per recall.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign id number (service brakes , service brakes, hydraulic) and stated that the part needed was unavailable to perform the repair. The dealer was unable to provide an expected date for the part to become available. The manufacturer was not notified of the problem. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact stated there was a recall associated with nhtsa campaign id number 14v154000 (service brake , service brakes, hydraulic) and the part needed was unavailable to perform the repair. The manufacturer was notified. There were no failures at this time.
While stopping at a drive-through on my way to work, the brake system experienced an issue. I was at a stop when the brake pedal backed up from the floor and the jeep started to roll forward. I had to stand on the pedal with both feet to keep the vehicle stopped. I was able to park for a moment in order to find a way to get the vehicle safely to a nearby repair shop. They identified the issue as my brake booster. This part was supposed to have been addressed with safety recall p14 back in 2014. Either the part was not replaced, the repair was not effective, or the replacement was also defective so as to cause the same failure for my jeep now. Only 5 years old and my second catastrophic system failure in as many months. So glad i was not still on the highway when this happened or this could have caused a serious accident!
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed to repair the vehicle was unavailable. The manufacturer was notified. The contact had not experienced a failure.
The brake booster failed while driving in city traffic and while braking for a traffic light, without warning and without appearance of the brake warning light on the dash. The brake booster recall 14v-154 was accomplished approx. 4 months prior.
When driving, often on highways for a while the brakes get extremely stiff feeling for a few seconds. After a few seconds the brakes go back to normal feeling. When this happens it feels like car loses braking power and braking feel during the stiff brake.
Chrysler has issued a recall for my vehicle due to the brake booster prematurely corroding.i received a letter in the mail several months ago and contacted my dealership.despite several contacts since, they maintain that they have never received any parts needed to complete the recall.a call to the chrysler group recall assistance center went unanswered on 02/02/2015.
About a month after purchasing my used jeep, i was coming to a stop on a city street and my jeep powered off completely.after taking the jeep in to the dealershipthey fixed the fuel pump relay, which was recalled ,and sent me on my way. Since then my jeep has powered off 5 times (once while entering the highway, twice while exiting the highway, once while making a u-turn under the highway and once on a city street) each time while braking. I've had no power brakes or steering each time.
Recall p14 / nhtsa 14v-154i got this recall notice and called the dealer on june 5 to have the repair made.they said they did not have parts yet and would put me on the wait list and that i will be notified when the parts are available. I called again on july 18 (6 weeks later) and they said they still did not have parts and again said that i'd be notified.it is now december, over 6 months later, and i still have received no notice for this.i just called again and have finally been scheduled for january.i don't know how much of the fault is the manufacturer and how much the dealer, but it shouldn't be 7 months to fix a safety issue with my brakes.and if i'm told that i'd be notified when it can be scheduled, then i should be notified and not have to repeatedly call back.
I am writing to you about an area of concern regarding my 2012 jeep grand cherokee overland.for no reason i have a crack in my windshield while the car was parked.this crack extends vertically from the top center of the windshield around the rear view mirror and then extends horizontally the remainder of the way. I understand cracks happen, though when i did some searching around the internet, i notice that this is far from an isolated incident.i have found dozens of threads on the same topic...and not just a crack that appears for no reason, but all these cracks are in the same location.this is not a coincidence.below are a few (one contains pictures). Http://townhall-talk.edmunds.com/direct/view/.f19a60e(scroll down to entry # 8-10) http://www.jeepforum.com/forum/f309/2012-overland-hemi-cracked-windshield-1362551/ http://www.truedelta.com/jeep-grand-cherokee/problems-144/2012 (scroll about halfway down)these pictures show an identical crack to the one that i have experienced.also of concern is that in the one post the user states that the windshield is on back-order from jeep...clearly jeep is selling a lot of replacement windshields.as we all know the windshield is one of the most dominant safety features on a vehicle and it is clear that there is a defect in the vehicle that is causing these cracks, likely a structural issue with the jeep grand cherokee. It would seem to me that an issue with a vehicle compromising the single most important safety feature of a car isn't to be taken likely and warrants investigation.i would be happy to provide you with pictures and can make myself available to speak at your convenience. Also you should note that upon taking my car to the dealer, they were explicit that this was not a warrant-able item, leaving me with no issue than to submit a claim on my insurance.kind regards,steve gonda
I received a safety recall notice campaign p14 / nhtsa 14v-154 related to a problem with the brake booster.i contacted my dealer to schedule a service appointment and was informed that they do not have the parts needed for this recall.when i asked how i should proceed with getting the recall taken care of they stated i should check back with them in one month to see if they have received any parts.i find this highly unacceptable that chrysler issues a recall notice without already having supplied dealers with the recall parts.the dealer did even offer to put me on a notification list, simply said i should check back.
The contact owns a 2012 jeep grand cherokee. The contact received a notification for recall nhtsa recall number 14v154000 (brakes). After contacting the dealer and the manufacturer several times the contact was informed that the parts were not available and could not provide an estimated time. The vehicle had not experience the failure.
While reversing from a driveway with an incline brakes were not responsive.i would like to file a formal complaint against chrysler for not supplying the parts to dealerships/car owners for all recalls (p14,p36, impending alternator recall, etc).these recalls in my opinion are all extremely dangerous and endanger the general public along with the owner of these vehicles.p-36 vanity light catch fire, p-14 break failure, impending alternator - car loses power unexpectedly. I will also mention our warranty periods have been extended for 5 additional yrs and 50,000 miles due to possible left cylinder head failures.shame on chrysler for not supplying parts and making the dealerships the middle men who also dont help the customers and point back at you.lives are at risk...supply the parts and rectify your poor quality control.
Went for recall work as soon as i received notice from chrysler.have been waiting over 3 months for parts and dealer does not know when parts will be available.i called chrysler to complain and there only response was, "call your dealer".what good is it to recall vehicles and then not repair them?
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at 60 mph, the brake warning indicator illuminated and the brakes failed to operate. The vehicle was taken to an independent mechanic where it was not diagnosed or repaired. The manufacture was not made aware of the failure. The approximate failure mileage was 52,000. .....updated 02/10/16
The contact owns a 2012 jeep grand cherokee. While the vehicle was in reverse, the contact's foot slipped off the brake pedal onto the accelerator pedal. As a result, the vehicle crashed into a barn. The failure occurred without warning. A police report was not filed. The vehicle was towed to a body shop, but was not diagnosed. The manufacturer and dealer were not notified. The contact referenced nhtsa campaign number: 17v572000 (service brakes, service brakes, hydraulic). There were no injuries. The failure mileage was approximately 70,000.
The contact owns a 2012 jeep grand cherokee. The contact mentioned that when the brakes were applied, the pedal had a sponge feeling and delayed reaction when stopping. The failure recurred on numerous occasions. The contact received notification of nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). The contact stated the recall repair was performed but the failure recurred. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The approximate failure mileage was unknown.
I experienced a 90% failure of the brakes on my 2012 grand cherokee this am.the vehicle which is normally not left outdoors at nigh was left outside last night and the temperature fell to -5 deg f.when i dove away this am and applied the brakes i had +/- 10% of the normal braking power and when i applied the brakes harder i could feel the antilock brake system kick in but still not braking.once the vehicle sat in the sun and warmed the breaks functioned fine.my understanding from the jeep forum is that this is a design issue with this year and model, according to my dealer there is no recall to fix it.
The contact owned a 2012 jeep grand cherokee. While driving at a low speed, the vehicle lost brake functionality. The failure occurred without warning. The vehicle was taken to huntington jeep chrysler dodge ram (12220 e jericho turnpike, huntington, ny) and repaired per nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). The vehicle was repaired, but the failure recurred. The vehicle was then taken to an independent mechanic where it was diagnosed that the brake booster was defective and the brake assist assembly would need to be replaced. The vehicle was not repaired. The contact also received notification of nhtsa campaign number: 14v634000 (electrical system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The failure mileage was approximately 125,000. The vin was not available.updated 9/25/18
The dealer completed the brake booster inspection and i nserted a shield for the brake boosters recall in december of 14. After that date, the brakes were not stopping the vehicle during hard stops because proper brake pressure was not present. September 8 2015 the dealer replacedthe brake booster because it was not operating correctly. The brake booster should have been replaced on the initial visit as i was driving around with brakes that were not operating correctly. Normal driving i could not notice the difference but emergency stops and stopping while towing was dangerous.
It was raining i had to start breaking was getting close to a red light, could not stop and crashed into another car and totaled mine and injured me.
I am the owner of a 2012 jeep grand cherokee that at the time of the following incident had approximately 48000 miles on it.during our first cold weather in january 2014 i took the car out and when i went to apply the brakes i had to step on the pedal with all my strength to avoid hitting another car and then had to steer the car off the road to avoid a accident. I then parked the car on the side of the road and did not drive it the rest of the day. The next day when the temperature was warm again i had no problem with the brakes. A week later during another cold weather the brakes had the exact same problem making the car extremely dangerous to drive and a liability to both me and others on the road. I had the car towed to my local mechanic who said it was a problem with the power brake booster and that the booster had a faulty design that allowed water to get into it causing failure in freezing temperature and is not detectable unless the temperature drops below freezing which is a huge safety hazard. I contacted to jeep to order the part and found out that it is on national back order due to aextremely high volume of parts failures in both jeep grand cherokee and dodge durango trucks. I barely avoided a serious accident in my truck due to a design flaw by jeep that they refuse to correct which will lead to a unsuspecting person being in a serious accident because jeep refuses to correct a known problem.
The contact owns a 2012 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 14v154000(service brakes, service brakes, hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
I received a recall notice.when i contacted my dealership they stated they have not received any parts for this recall from chrysler.the took my name for a list to call me when parts become available.it is now 6 months later and the dealership still doesn't have the part for this recall.i feel this is an unreasonable amount of time to have to wait for parts especially as important with a component of a vehicle such as brakes.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) however, the part needed to complete the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair to be completed. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving approximately 40 mph attempting to stop, the brakes failed. The engine stalled and restarted shortly after. The problem recurred approximately 3 times. The vehicle was taken to the dealer. The technician was unable to diagnose the failure. The manufacturer was not made aware of the issue. The approximate failure mileage was 11,000.
Driving at road or highway speed, sudden application of brakes requires long distance to stop.soft peddle and requires greater pressure for emergency stops.took to dealer on 28dec2013 and requested inspection and repair of brakes.dealer analysis:"vehicle operating to manufacturers design."experienced same problem in february and april 2014.returned to dealer on 02apr2014 for oil change and complained of braking problem.dealer verbal, no problem found.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle jerked intermittently when the brake pedal was depressed. The contact stated that nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) had exceeded a reasonable amount of time for repair. The dealer stated that the parts were not available. The manufacturer was made aware of the delay. The vehicle was not repaired. The failure mileage was 21,000. Updated 12/01/14*ljupdated 01/27/15
The contact owns a 2012 jeep grand cherokee. While driving 35 mph, the vehicle failed to stop when the brake pedal was depressed. The contact applied the parking brake to stop the vehicle. There were no warning indicators illuminated. The vehicle was taken to jones junction chrysler dodge jeep ram (1510 bel air rd, bel air , md 21014, (410) 879-6400) where a test drive was completed. The dealer noticed failure with the brake pedal, but a failure code could not be found. The technician informed the contact to bring the vehicle back when the failure recurred. The vehicle was not repaired. Prior to purchasing the vehicle, it was repaired per nhtsa campaign number: 17v572000 (service brakes, service brakes, hydraulic); however, the recall repair did not correct the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 58,738.
Break booster recall - 6/3/2016 - my 2012 jeep grand cherokee could not be stopped. While driving, as i attempted to stop the vehicle, i noticed the break pedal was much harder than usual. When i pressed the break pedal, air was escaping from the break pedal and the car could not be stopped. I had to use the emergency break to stop the vehicle all the way back to the dealership. I managed to drive the car to the dealership and tried not to crash the car or hurt myself or someone else. After speaking to the dealership, i was informed there was a recall on the vehicle back in 2014 which the "fixed". However, the issue was not resolved because the recall issue happened again today.
I have 2 recall notices from chrysler on my 2012 jeep grand cherokee which i have had for several months (recalls nos. P14 and p36). Every time i contact my chrysler dealer, south point chrysler in austin, texas, i am informed they do not have the parts to do the recall work.
The contact owns a 2012 jeep grand cherokee. The contact stated that the brake pedal traveled to the floorboard on several occasions. The vehicle was taken to the dealer, who diagnosed that the brake pads needed to be replaced. The vehicle was not repaired. The vehicle was taken to an independent mechanic, who diagnosed that the brake booster needed to be replaced. The dealer informed the contact that the brake booster was on back order. On another occasion, the contact stated that while driving at approximately 45 mph, the brake pedal was applied and traveled to the floorboard. The brake pedal was pumped and there was an increase in stopping distance. As a result, the contact crashed into the rear of another vehicle. A police report was filed and there were no injuries reported. The manufacturer was notified of the failure. The failure mileage was not available.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes , service brakes, hydraulic) and 14v391000 (electrical system) however, the parts to do the repairs were unavailable. The contact felt that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
While driving on an expressway, there was a backup of traffic and i went to depress the brakes. The brake pedal was so stiff it could not be depressed and the brakes did not engage. I kept my foot n the brake and still there was no braking. I let up my foot and depressed the brake pedal again and finally got the brakes to work.this has happened several times while driving this vehicle.i did contact my dealer and took the jeep in for this problem.the dealer indicated that they could not replicate the problem while road testing and could not find anything wrong with the brakes.
The contact owns a 2012 jeep grand cherokee. The contact stated that while operating the vehicle in wet conditions, the vehicle jerked when braking. The contact received a notice for nhtsa campaign number 14v154000 (brakes). After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the defect were not available and no estimated time to receive the parts could be given. The failure mileage was 15,000.
The contact owns a 2012 jeep grand cherokee. After the vehicle was serviced under nhtsa campaign number: 14v540000 (service brakes, hydraulic), the brake pedal was depressed but failed to operate. The dealer was unable to diagnose the cause of the failure. The vehicle was not repaired. Six weeks later, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed that the brake pads needed to be replaced. The vehicle was repaired; however, two weeks later the failure occurred. The vehicle was taken to the dealer where it was confirmed that the recall was partially performed and the brake booster needed to be replaced. The vehicle was repaired under the recall. The manufacturer was notified of the failure. The approximate failure mileage was 86,000.
This jeep was replaced because the prior jeep was lemon law.the engine light appeared after about 3 weeks of purchase, the car was brand new.like the last jeep, it would stall causing loss of power brakes and power steering.the electrical system would also freeze (navigation and radio) constantly and would not fix itself unless the battery was unplugged.shave jeep in thousand oaks, ca upgraded the engine and navigation software, but problems resumed short after.shaver jeep then informed me that they would only look at the vehicle if the engine light was on.the engine light would go on and off so it was hard to time it right to bring it into the shop.because of this "rule," shaver jeep will not acknowledge that the car has been brought in for repair 7 times.as of today, the car stalled on a busy freeway and put the passengers in danger.constant engine code: crankshaft position sensor.
I have been calling mydealership regarding a brake booster recallfor3 months, i have called 6 times and all im told is your on the waiting list. Itshould be 3 weeks, then i'm told the same thing when i call back in 3 weeks. Called today & got the run around again. Apparently chrysler isn't to concerned about peoples safety. I also had a 2001 jeep grand cherokee with brake issues, you think they would have corrected the problem. This will be the last chrysler/jeep vechicle i will own .
In the 18 months i have owned the vehicle it has randomly turned off 5-6 times on the highway or on a street.the engine turns off (with no warning on the dash) and you lose power steering and braking.i have taken it to the dealership twice in the last two months and they are not able to diagnose.i am picking up the car tomorrow from the dealership that has had it for the past six days.they will be releasing me an unsafe car that i will not allow my daughter or wife to drive.
I am sitting on 3 recalls on my vehicle list above, brake shield, visor wiring, and now alternator problem. I am not very happy with 3 recalls that they don't have part for, and the dealership can not tell me if and when parts will be in, i am to the point i don't want this vehicle anymore because of these issues. I don't wanna wait till there is a injury or fatality. I want this resolved or vehicle replaced. I am guessing the air bags will be next knowing there is a recall on them on other vehicles.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notice for nhtsa campaign id number 14v154000 (service brakes , service brakes, hydraulic) and stated that the part was unavailable to perform the repair. The manufacturer was not notified of the failure. There were no failures at this time.
The contact owns a 2012 jeep grand cherokee. The contact stated that while approaching a stop sign, the brake pedal was depressed but failed to respond. The contact received notification of nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) in june of 2014. The contact stated that the part to do the repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate mileage was 25,000.
The contact owns a 2012 jeep grand cherokee. While driving 5 mph, the brake pedal was depressed and failed to stop the vehicle without warning. The vehicle was taken to the dealer where it was diagnosed that the brake booster failed and needed to be replaced. The vin was repaired previously under nhtsa campaign number: 14v154000 (service brakes), but the failure recurred numerous times. The manufacturer was notified of the failure. The failure mileage was approximately 65,000.
The contact owns a 2012 jeep grand cherokee. The contact received a notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and stated that the parts needed were unavailable. The dealer was uncertain when the parts would become available to service the vehicle under the recall. The manufacturer was not notified of the delay. The contact had not experienced a failure.
I drove my car not even three houses away from my residence and had to stop at a stop sign. Going roughly 10-15 miles and i could not stop my car. My brakes were hard and nothing happened. My car missed an incoming car and i swerved onto a curb to stop my car. My brakes were completely out! my car had to get towed to the dealership and come to find out it was a recalled part on the car that made the brakes not work- brake booster. Dealership said t would be replaced. They called next day to tell us it would not be replaced due to an expired warranty. And to call chrysler 800 hotline. It got us nowhere. The rep refused to put a manager in the phone indicating they will call me back after their 1 day policy. And that my car was already fixed and that i should pay for it and they might reimburse me for it in 3-5 business days. Chrysler is refusing to pay for that recalled part.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the parts needed for the repair were unavailable. The manufacturer was notified and the vehicle was repaired. The contact had not experienced a failure.
I visited our local jeep dealership in september of 2014. I explained to the individual behind the service counter that i received a recall notification for a possible brake booster problem and needed to bring my car in for inspection. The individual took out a notebook and added my name to what appeared to be a rather lengthy list. I still have yet to bring my car in for inspection. With such a wet winter, i would think the goal would be to get recalled vehicles in and out in a timely manner to avoid the potential for serious injury.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact stated that when depressing the brake pedal, the vehicle hesitated to respond.the failure recurred multiple times. The vehicle was not diagnosed or repaired. The contact received notification of nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) however, the part needed for the recall repair was unavailable. The manufacturer was not notified of the failure. The approximate failure mileage was 6,000.
The contact owns a 2012 jeep grand cherokee. The contact received a nets recall campaign number(service brake , service brakes, hydraulic) however, the contact was not unable to have the vehicle serviced under the recall because the part was unavailable. The contact was placed on a long waiting list. The manufacturer was notified and they informed the contact that one part was being distributed to the dealer per week. There were no failures.
The contact owns a 2012 jeep grand cherokee. The vehicle was included in nhtsa campaign numbers: 17v435000 (electrical system) and 17v572000 (service brakes, service brakes, hydraulic). The interim notice indicated that the remedy and parts were not available. The contact was unable to schedule an appointment with a dealer for over five months. The dealer was not contacted because the interim recall notice stated that the remedy and parts were unavailable. The vehicle was driven to the contact's residence, parked it in the garage, and exited the vehicle. When the contact came back to the vehicle, a fire started under the hood, causing smoke to emit into the garage. The vehicle was driven out of the garage, parked in the driveway, and the flames were extinguished under the hood. The manufacturer was notified of the failure and provided a case number. The manufacturer indicated that an inspector would be sent to investigate the cause of the fire. The failure mileage was not available. Vin tool confirms parts not available. Parts distribution disconnect.
The contact owns a 2012 jeep cherokee. The contact received notifications for nhtsa campaign number: 14v154000 (electrical system) and nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). However, the parts needed were unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received a notification for nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system). The contact stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 15v879000 (electrical system, interior lighting) however, the parts to do the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect. Vin tool confirms parts are unavailable.
The contact owns a 2012 jeep grand cherokee. The contact stated that nhtsa campaign numbers: 14v391000 (electrical system) and 14v154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure.updated 3/4/15updated 03/26/15
My brakes feel very spongy when wet coming down a sandy hill i would not stop! also, steam comes out from under hood but not reading hot??? happens a lot!smells hot when this happens!contacted walker motor sales in woodsville nh but he has nothing on recalls! there fore cannot fix the problem!!!
We bought the 2012 jeep grand cherokee from serra chevrolet in madison tennessee on 5 16 2015 we noticed on drive home brakes were making noise and brakes were all way to floor and spongy i called chrysler and they said there was a recall on brake booster and fuel pump why did this dealer not check those recalls out this is a very unsafe vehicle to operate due to brakes not operating properly the dealership is setting them selves up for a law suit
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 14v391000 (electrical system) however, the parts needed to repair the vehicle were unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the vehicle repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle was repaired under nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). While driving 50 mph, the brake pedal was depressed but it took the vehicle longer to come to a complete halt. The emergency brake warning light illuminated. The vehicle was towed to an independent mechanic who diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The vehicle was towed to a dealer who confirmed that the brake booster needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The vin was also included in nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part needed to repair the vehicle was unavailable. The failure mileage was 79,000. Vin tool confirms parts not available.
I started car, backed out of driveway, attempted to stop car, brake hard but would not stop car, complete loss of braking capability. Also loud hissing noise coming from under car.car was brought to elmwood chrysler e.providence ri. Invoice no. [xxx]. Cause found, brake booster and master cylinder faulty. Costto repair $705.37. I checked on line for chrysler recalls, found two mentioning problems with brakes in jeep grand cherokee vehicles manufactured 11/2011mfr on door is 11/11. Chrysler states recall id#102269 is in regards to brake boosters which is what went on my jeep. As of 5/20/14 i have not received a recall notice, i sent all information and copies of invoices to chrysler recall assistance center and chrysler customer care on 4/3/14, received by them on 4/7/14,i received a call on 5/13/14 , spoke with bill, case no. 24885879 assigned by chrysler, he was very rude, keep trying to get me to say that the brakes were soft, there were no brakes, pedal was hard to the touch, but no stopping power. Told me brake failure was not covered by recall. I am completely at a loss, not only of my $705.37 but my respect and faith in chrysler products, as from what i researched on line the recalls were for brake booster. Repair invoice states: cause found, brake booster & master cylinder faulty.this is the second major safety issue with this vehicle the first was in 8/2013, vehicle would automatically drop into first gear, it was a terrifying experience being that i was on thehighway traveling at 65 mph, to drop down to barely 5 mph, absolutely no acceleration, fortunatelythe solenoid-transmission & transuded-pressure sensor& nine other parts were covered under the warranty.i should be so lucky this time !i feel that chrysler has an obligation to stand behind it product when it come to the safety of the people who put their trust in them.information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2012 jeep grand cherokee. The contact stated that when the brake pedal was depressed, the vehicle hesitated to respond and was difficult to stop. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes hydraulic),14v391000 (electrical system), and 15v115000 (electrical system); however, the part to do the repair was not available.the contact stated that the manufacturer exceeded a reasonable amount of time to deliver the part to do the repair. The approximate failure mileage was 50,000.
In august of 2014 i noticed a firm response from my brake pedal when starting the car.i brought it to the dealer, grava in medford ma, and they told me they fixed it and that it was covered under recall p14.i later learned they only replaced the brake booster pump shield and not the booster.in october of 2015 i had a sudden loss of brake power when my brake booster failed and had to have my car towed to the dealer. The vehicle was in motion when this occurred; luckily slow speed.
Matthews dodge and chrysler will not service my recall after several calls and a complaint tovehicle safety!
The contact owns a 2012 jeep grand cherokee. The contact stated that it was taking too long for the dealer to repair the vehicle according to nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). The manufacturer was not notified of the delay. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact stated that while reversing, the brakes failed to respond as the brake warning light illuminated. The contact mentioned that the emergency brake was activated in order for the vehicle to stop. The vehicle was taken to a dealer where it was diagnosed that the brake booster needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure and current mileage was 48,000.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at an unknown speed, the brake pedal was depressed but the brakes failed to respond. As a result, the contact crashed into a building and the air bags failed to deploy. A police report was filed and there were no injuries reported. The vehicle was towed to a dealer where it was not diagnosed or repaired. The manufacturer was notified of the failure. The vin was not available. The failure mileage was 33,183.
I currently have the 2012 jeep grand cherokee and over the years, my vehicle has had a total of (7) recalls. Recalls: brakes, electrical, etc. The most recent recall stated that the vehicle could stall with the risk of a crash! upon receiving my notification letter, i made an appointment with the anticipation that the repairs would only take 1 '2 business days. Unfortunately, the repair time was approximately 1 week through the weekend. I would like to express my un-satisfaction with the service at the chrysler group llc (chrysler) and at this time would like to escalate my concern as a complaint. I would like someone from the corporate office such a manager and/or director to contact me and explain why my issue can't be resolved. I would also like to register my complaint with bbb.i have attempted to contact chrysler group llc (chrysler) on many occasions to resolve my issue. I have purchased and leased several vehicles from chrysler over the years, and now i am very disappointed with the response i received to settle my claim for rental car reimbursement.
While operating the vehicle on the highway during rush hour (slow traffic) we lost all braking power from the vehicle. Thankfully, we were able to get out of the situation without any harm, however at higher speeds we would have gone into a terrible accident. The vehicle was part of a recall for the brake booster in 2014, and was checked by a jeep dealer at the time. When we lost braking, the brake pedal became extremely hard, and we weren't able to loose speed at all.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes , service brakes, hydraulic) and 14v391000 (electrical system) however, the part to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification of nhtsa campaign id number 14v154000 (service brake, service brakes, hydraulic) and stated that the part needed was unavailable to perform the repair. The dealer was unable to provide an expected date for the part to become available. The manufacturer was notified of the problem. The contact had not experienced a failure.
My brakes stopped working while stopped at a stop light. The brake pedal kicked back and forced my foot upwards. I was at that point no longer able to depress the brake pedal. I started crawling forward and when the light turned green slowly accelerated to a parking lot. I had to press on the brakes as hard as i was able and slowly came to a stop. There was extreme resistance to depressing the pedal and a grinding/hissing noise coming from engine compartment. It also sounded like the brakes were grinding at the wheels. I was lucky to be at a stop light and not traveling at high speed with my children. The vehicle was towed to dealership and they are diagnosing.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed for the repair was unavailable. The dealer informed the contact that only three parts per week were being made available. The manufacturer was not notified. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign id number: 14v154000 (brakes). The contact stated that the parts were not available. The manufacturer was made aware of the delay. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. While driving various speeds, there was a ticking noise coming from the engine. The vehicle was taken to mckinney dodge (4574 calhoun memorial hwy, easley, sc 29641, phone number: (864) 859-1981) where it was diagnosed that the driver side rear bolts detached causing an exhaust leak. The vehicle was repaired. The manufacturer stated that nothing could be done and referred the contact to nhtsa. The approximate failure mileage was 81,427....updated 11/21/17
Have contacted dealer numerous times to address two recalls. They state still waiting for parts. Have been waiting more than one year to have these recalls addressed.
I've called dodge nielson in east hanover, nj 07936 back in june to bring my car in for a part. I received a letter in the mail few weeks prior in regards to a safety recall "brake booster". It is now september and they have told me no parts have been received. Winter is right around the corner and this specific part is quite important in the winter months coming. I am getting worried with timing. Please advise. Vin [xxx] notification code p14p14/nhtsa 14v-154information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Attempted to complete brake booster recall (p14/nhtsa 14v-154) at helfman dodge/jeep in houston on 6/30/14.the dealer will not accept appointments for recalls so the work is only performed first come, first served.helfman is unable to approximate when they will even be able to begin the recall work.according to helfman dodge, chrysler has made no accommodations for customers being without a vehicle for an undefined period of time.helfman advised that i would have to pay for the rental vehicle myself.i do not have any other means of transportation and do not have the ability to take a full day or more off of work to wait to see when the dealer can complete the recall repair.i should not have to pay for my own rental vehicle for a recall repair.because i cannot make an appointment, and the dealer does not know when they will be able to perform the work and thus must keep the car for an undetermined period of time, i do not have the luxury of taking a day or two off work to sit 11 hours in the waiting room hoping they can get to my car then repeating this the next day if it was not repaired, and because i should not have to pay for the rental vehicle during a recall repair, i am unable to complete this recall repair on my 2012 jeep.chrysler is not making any accommodations to customers to make this repair practical for the typical vehicle owner.
I have been waiting for about 6 months to have my vehicle's brake booster repaired.i have contacted brenner chrysler jeep three times about this recall and chrysler once since my first recall notification.each time i have been told that more than 100 vehicles remain ahead of mine at this dealership and parts are being shipped for repair slowly and erratically. I have been refused anything in writing to verify my place on the dealership's repair list.all my calls have been answered with unsympathetic, unconcerned, and uninformed responses, and until now, with chrysler's second notification, i was refused information on how to report this situation to the national highway traffic safety administration when i asked.both brenner and chrysler refuse to update me on the availability of fixing this recall.
Driving the vehicle from the driveway doen the road to a stop sign. When applying the brakes noticed that the pedal went down to the floor and the brakes did not grab to stop the vehicle. Holding the pedal to the floorheard a sound (like air releasing from a basketball) and the vehicle slowly began to slow down and roll to a stop. Acrefullyreached my destination which was a short distance. Left vehicle in parking lot and went to work. Came out approximately three hours later. Air temperature had warmed up to above 32 degrees. Drove vehicle again and brakes worked normally. Called dealership the next day and they said since no abs light came on they really couldn't do anything. They suggested that maybe there was air in the brake line. Well on feb.18th it happened again after the vehicle was outside in the cold and the wind chill was in the single digits. I called the dealership immediately and was told to bring it to them. I did and the service person when moving my vehicle to "around back" had the same occurance. Brake pedal going all the way to the floor and vehicle rolling to a stop. Well the mechanic didn't get to the vehicle until later in the day when the air temperature warmed up and he found that the brakes were functioning normally and he could not find any issue with the brake lines, brake master cyclinder, or abs. The dealer has kept the vehicle overnight but i am concerned they will find no issue. I do not want to drive the vehicle until i am assured that the brakes will function properly in all weather condions.
We've had odd pedal firmness issues, then received a jeep recall, brought it in and they confirmed (after a horrible customer service experience) that our car has the flawed part, and then gave it back and said they can't do the recall now and will let us know? after contacting customer chat and the call center of jeep na we have discovered there is another recall for the abs that is likely causing the issue. Our local dealership didn't mention this recall at all and had no problem sending us back on the road with a vehicle with brake defects. I tried addressing it at the local and manufacturer level and they won't even address my safety concerns. They just apologize i am dissatisfied.
I bought my band new 2012 jeep grand cherokee overland 7 months ago - brand new from the chrysler jeep dealership and about a month after i bought it i started to notice the acceleration is not 100%, the windows stop rolling up or down for hours at a time at random time, the brakes sometimes don't work all the way, the engine jumps when switching gears and most recently my check engine light came on, the car would not accelerate and the rpms would not go past 1.5 even when flooring it & there were loud clicking noises with a loud fan. This time i was not able to drive to the dealership - i had to tow it in because it was not drivable. I have taken it to the dealer ship 3 times for them to check on these things & everytime i take it in they tell me they are "unable to recreate the problems" & cannot help me. I have called numerous times to complain & report issues and they either tell me they cannot help me, they put me on hold for an infinite amount of time, i go to voicemail, or no one is available. They called me today, after having it for 4 days, and told me the check engine light was for a "evap perg system" so they replaced a hose & updated my power control module as a precaution. When i asked them how this had anything to do with my engine problems he could not explain it. When i asked him why my engine has problems he could not explain it. No one there wants to help me - what i feel like they are doing is giving me excuse after excuse in the book, stalling me for as long as they can until my warranty runs out. I have dealt with 4 managers there - the 1st one stopped returning my phone calls, the 2nd one told me i am imagining things and i should stop complaining and be thankful that i have a new car, the 3rd one pond me off onto a 4th one & the 4th one told me to my face that i am a liar and i am making up stories so the situation looks worse then it actually is.
The contact owns a 2012 jeep grand cherokee. Shortly after the vehicle received a brake booster repair, the contact experienced brake failure. While pulling into the driveway and attempting to apply the brakes, the vehicle failed to stop. The contact had to turn off the vehicle to prevent the vehicle from moving any further. The contact had the vehicle towed to the dealer where it was diagnosed that the brake booster failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 57,000.
I was driving down an off ramp towards a right turn at about 20-30 mph . I attempted to make the right turn and brake pedal was very hard , gas pedal wasn't responding and steering wheel locked up(no turning) . The jeep slowed and nearly hit parked cars since brakes and steering were not working . When jeep finally stopped , i shifted into park and pushed ignition off button . I waited a few moments then pushed start button and it started up with no check engine light or service message . I believe altinator or tipm failed while i was driving . I don't believe my vehicle qualified for t37 altinator recall or tipm recall that was issued . I don't wanna put my 2 year old son in this jeep anymore , he deserves better than that . 2012 grand cherokee 5.7 altitude with only 28000 miles . I don't feel safe driving this jeep anymore until issue is resolved .
The contact owns a 2012 jeep grand cherokee. While driving approximately 40 mph and depressing the brake pedal, the brakes malfunctioned and the stopping distance increased. The dealer diagnosed that the brake booster was faulty. The brake booster was replaced and the failure was remedied. The contact indicated that the failure occurred after a remedy was previously performed involving the brake booster. While driving at various highway speeds, the vehicle would suddenly shut off. The vehicle was taken to the dealer who diagnosed that the tipm was faulty and would need to be replaced, but the parts were not available to repair the vehicle. The manufacturer was notified of the failures. The failure mileage was 47,000.
The contact owns a 2012 jeep grand cherokee. The contact received a notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and stated that the parts needed were unavailable. The dealer was uncertain when the parts would become available to service the vehicle under the recall. The manufacturer was uncertain when the parts would become available. The contact had not experienced a failure.
The contact owned a 2012 jeep grand cherokee. While driving down a steep hill, the brake pedal was depressed but failed to stop the vehicle. The contact crashed into a tree. A police report was filed. The driver sustained five fractured ribs as well as a fractured right ankle. The passenger sustained a concussion. Medical attention was received. The vehicle was destroyed. The failure mileage was approximately 40,000. Updated 11/06/15*lj updated 2/2/2016
The contact owns a 2012 jeep grand cherokee.the contact received a notification of nhtsa campaign id number:14v154000 (service brakes , service brakes, hydraulic) and stated that the part needed was unavailable to the service the vehicle under the recall.the dealer informed the contact that the part would be available in october of 2015.the manufacturer was not notified of the issue.the contact did not experience a failure.
When received a safety recall notice for the brake booster prematurely corroding back in june 2014.i called ancira chrysler jeep dodge to schedule a service appointment on 4 june 2014. I was told i would receive a call in about two months when the parts come in.i called back on 4 september because i received a different recall notice but for the sun visor vanity lamp wiring risking fire...i was told the parts for the brake booster were still not in stock.it is now 24 december 2014 and i receive another safety recall notice for the brake booster. Please assist on how i am to get safety recall notice p14 and p36 repaired on my vehicle.
I am not sure if this is the correct place to complain. But i received a recall for my brake booster( which i am not sure what it is, but anything to do with brakes has to be important) monthsago. I reach out to the dealership saying i receive the letter in the mail about my brakes and i need this fixed and they said well they only send us one part at a time. So when we fix one we have to send the old one in and wait for a new one so we will put you on the list to get the part.so i called back a month later to find out that the recall part has been recalled which is ridiculous. So here i am the end of september still trying to get by brake booster fixed, not knowing if my brakes will fail or not. I shouldn't haveto wait to get into an accident for something to be done. My car isn't a cheap car i have paid good money for this and if something isn't safe there it should be fixed and i shouldn't have to worry about it. Can you please help me if you can not can you lead me in the right direction. Thank you in advance
Driving about 45mph on city street during first snow storm of the year.approaching red light, engaged brakes, heard anti-lock start to kick in, then heard a popping noise, and then near complete loss of brake power.no accident.need to push brakes extremely hard in order to get even the slightest braking ability.car was bought used as a cpov from dealer in late 2014.was not informed of potential brake issue.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and stated that the part needed was unavailable to perform the repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
I started my vehicle up on a cold morning, -5 degrees. Brought vehicle up to 40mph, applied the brakes, noticed the pedal was stiff. Brakes weren't working, and dashboard brake warning light was on. Managed to stop and park vehicle. Brought to dealership last night (2/14/14) where vehicle was diagnosed with bad brake booster. Upon further investigation online, brake boosters were affected by cold whether all over the northeast part of the country. Vehicle was extremely difficult to stop. Service manager seemed familiar with the problem and reported that parts were being ordered from the manufacturer. I feel obligated to report this situation with the hope that something will be done about this problem before someone gets hurt.
Tl-the contact owns a 2012 jeep grand cherokee. The contact stated that while driving 15-20 mph, the brake pedal was applied and a loud abnormal noise was heard as the vehicle failed to stop. The vehicle was taken to the dealer where it was diagnosed that the brake booster needed to be replaced. The vehicle was repaired. The contact received notification of nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic). The manufacturer was notified of the failure. The approximate failure mileage was 45,000. Djr
Received recall notice p14 / nhtsa 14v-154 (brake booster) on 5/31/14. Contacted earnhardts gilbert jeep / dodge on 6/2/14 (gilbert, arizona) . Was advised to bring vehicle in to service dept. On 6/3/14 by appointment for inspection. Was also advised that parts would have to be ordered. Arrived on 6/3/14 and was informed no inspection would take place until parts arrived "2-3 weeks" later.it was my distinct impression, via initial phone call to dealer and subsequent initial visit, that dealer / personnel were not as familiar with recall as one would think they should be. I also understand the recall issue at hand but at this juncture my wife and i will be waiting 2-3 weeks, perhaps, to have the issue resolved. I find it difficult to believe that chrysler does not have necessary parts at the time of recall notification to rectify brake booster issue.[xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Safety recall was done incorrectly, leading to brakes freezing up. Dealership was unable to provide paperwork showing that the recall had been done accurately. According to recall t59/nhtsa 17v-572 a vacuum test should have been completed. If the booster did not pass testing, the brake booster should have been replaced. The brake booster was not replaced, allowing moisture to enter and freezing up.images of the correct installation should have been taken in order to be submitted for the recall.the jeep was in a shopping plaza, moving from parking lot to another when the brakes froze up. Unable to get call back from dealership service manager. *dtconsumer stated rust built up inside, because moisture was getting in.*dt
Tl- the contact owns a 2012 jeep grand cherokee. The contact stated that while driving at various speeds, the vehicle experienced an unintended acceleration. In addition, the engine revved but failed to accelerate on several occasions. The contact stated that nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) was received in may of 2014, nhtsa campaign number 14v391000 (electrical system) was received in august of 2014 and nhtsa campaign number: 14v636000 (electrical system) in december of 2014. The dealer informed that the parts were not available and no estimated date for receiving the parts could be given. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 25,000. Djr
The contact owns a 2012 jeep grand cherokee. While driving approximately 50 mph, the brakes failed when the brake pedal was depressed. The braking distance was extended. The vehicle was taken to an independent mechanic who diagnosed that the brake booster failed. The brake booster was replaced and the failure was remedied. In april of 2014, per nhtsa campaign number: 14v154000(service brakes), a water diverted shield was installed that should have prevented the failure from occurring. The manufacturer was notified of the failure. The vin was not available. The failure mileage was 117,000.
The contact owns a 2012 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 14v154000 (service brakes, hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
I received recall notice p14 regarding the brake booster issue in or around may 2014.i called the closest dealership to my house and was told they were too busy, understaffed, had guys in training and had no time to fix the car.the dealership is ed tomko chrysler in avon lake, ohio.they assured me this was not a dangerous problem with the car.i asked them to call me back when they had time to do the work and they refused, saying it was up to me to call them.i called again in july and was told the same thing.on february 28, the brakes failed when i was driving, which caused a severe brake application problem.by some miracle, i avoided a serious accident by inches.i called the dealership immediately but was told the service department was gone for the day.i called on monday march 2 and was told that the first available appointment would be on april 21.i explained that the car was undriveable. The service manager once again told me that he was too busy, understaffed and had guys in training.this was almost word for word his excuse from last year.i called the chrysler group recall assistance number 800-853-1403 but hung up after 51 minutes, hearing over 50 times "thank you for holding, your call is important to us...."the lies of the dealership and the incompetence of chrysler could have cost me my life if the brake failure had occurred on the highway.please take appropriate action.thank you.
Engine stalls for no reason under braking and deceleration. Happens more often when braking and turning.loss of power steering when it happens.does not happen frequently , more often in the cold when the car has been started.cant replicate it when car is hot.dangerous when it has happened on exit ramps as car has to be controlled with no power steering and car has to come to a complete stop, put in park where it has always restarted.people behind me not happy when stopping on exit ramps.have brought to dealer after it has happened and the car has not thrown any codes.there is not real pattern to this stalling, but, having to stop the car to restart it posses a danger of getting rear ended.happens at speeds between 30 to 60.happens most frequently in rotaries (roundabouts) when slowing down to enter.
The contact owns a 2012 jeep grand cherokee. The contact stated that nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic) had exceeded a reasonable amount of time for the repair. The dealer stated the parts would not become available for at least another 4 months. The manufacturer was not made aware of the delay. The contact had not experienced any failure.
2012 jeep grand cherokee consumer isn't pleased with dealer doing recall repairs once a week the consumer was informed his vehicle would on february 16, 2015, because there is a waiting list. Recall numbers 14v154000 and 14v391000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 17v572000 (service brakes, service brakes, hydraulic). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called garden city jeep chrysler dodge ram srt at (516) 336-4712 (283 n franklin st, hempstead, ny 11550) and east hills chrysler jeep dodge ram srt at (866) 386-2702 (2300 northern blvd, greenvale, ny 11548) and an appointment was scheduled to have the vehicle repaired. Upon arrival, it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 jeep grand cherokee. While operating the vehicle, the brake sensor light illuminated off and on and the brake pedal felt spongy when depressed. The vehicle was taken to a dealer where it was diagnosed that a leak was present in the brake booster and the booster would need to be replaced. The contact was informed that the vehicle was previously repaired under nhtsa campaign number: 14v1540000(service brakes). A water diverted shield was installed, but the failure recurred. The manufacturer was not notified of the failure. The failure mileage was 78,400.
I took my car for three recalls one of them was the brake booster. They called me the other day to pick it up. I went and they told me everything is fixed. The problem wasn't fixed. I almost crashed 4 times and i had to call a tow truck. I called the dealer and they said if i want them to look at the car and find the problem they would charge me. I told him it's the brake booster and showed him a video to prove it. He declined to help me...updated 06/06/17 *as
The contact owns a 2012 jeep grand cherokee. The contact received notifications for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and nhtsa campaign number: 14v391000 (electrical system). However, the parts needed were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
A few months ago there was a recall on my brake booster.i had been on the waiting list for 3 months waiting for this part. I was assured that my jeep was safe to drive.on friday nov 7th my brakes went out and i had to push really hard on the brakes in order to stop using both of my feet.luckily i did not cause an accident, which could have killed myself or someone else.i am very disappointed in chrysler with all these recalls.i had to use my triple a and have my car towed to the dealership.although the dealership was nice enough to give me a rental, i think that i need to be reimbursed for using my triple a.after i pay this jeep off i will not be buying nothing made by chrysler and will trade it in.it does not make any sense to be on a waiting list for 3 months waiting for something that is a vital importance to my safety. The next person may not be so lucky and it could be fatal and turn into a law suit.
My 2012 jeep grand cherokee experienced brake difficulties during the winter 2013/2014 twice.i blamed it on the extreme cold we were experiencing at the time.shortly thereafter, the brake recall notice was issued to the media.i immediately called my local chrysler/jeep dealer to inquire about the recall.i was informed that they had not been given notice to make appointments for the repairs. Approx 1 month later the official recall notice was received by mail.i again called the dealer who told me i was #12 on their repair list.he also noted that the parts were being sent "a couple at a time" and that it could be a while.months later, i have called for an update and am still #5 on the waiting list.i let them know that i truly had experienced the failure and was concerned about winter weather coming soon.they said that they would get to me as soon as possible.i am very disappointed in the response to our concerns...especially having experienced the failure.
The contact owns a 2012 jeep grand cherokee. The contact stated that he received nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). The contact stated he attempted to get the vehicle serviced but the parts were unavailable. The vehicle was not repaired. The manufacturer was notified. The contact had not experienced the failure.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign id number: 14v154000 (service brakes , service brakes, hydraulic) however, the part needed was unavailable. The dealer stated that the part would become available in july of 2014. The manufacturer was notified of the issue. The contact had not experienced a failure.updated 08/11/14*lj updated 8/30/2017
The contact owns a 2012 jeep grand cherokee. The contact stated that the engine would rev and the vehicle would independently decelerate. The failure occurred intermittently. The contact stated that nhtsa campaign numbers: 14v391000 (electrical system), 15v115000 (electrical system), and 14v154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for the recall repair. The dealer stated that the parts were not available for repair. The manufacturer was not made aware of the failure. The failure mileage was 12,000.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had not been notified of the issue. The contact had not experienced a failure.
I received a recall notice in the mail. I immediately called my local jeep dealership to see about fixing the problem. This call was made in june 2014. It is now january 2015 and nothing has been done to fix the (now three) recalls i have on my jeep. I keep getting told i am "on the list." the last time i called the man in the parts department was very rude and i was told they "only get in one part per week" and there are "over 300 people on the list"...this is unacceptable! these recalls have not been dealt with in a timely or safe manner. A brake booster problem, sun visor wiring, and now the alternator.. Who knows when these will be fixed! with these problems i do not feel as safe in my jeep, i may end up getting rid of it if someone does not take the time to fix vehicles that have recalls. This is our safety, send more than one part per week so we can feel safe in the vehicle i chose to buy!
The contact owns a 2012 jeep grand cherokee. While driving at various speeds and also while the vehicle was parked, the brake pedal was difficult to depress. In addition, once the brake pedal was depressed, it failed to release. The failure recurred. The vehicle was taken to the dealer where it was diagnosed that the brake booster and the brake pedal needed to be replaced.the vehicle was not repaired. The vehicle was previously repaired under nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). The manufacturer was notified of the failure. The vin was unknown. The failure mileage was 2,000. Updated 02/06/15*lj; updated 4/25/18
The contact owns a 2012 jeep grand cherokee. The contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was not notified. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received nhtsa recall number 14v154000 (service brakes , service brakes, hydraulic) and stated that the part needed was unavailable. The dealer was unable to provide an expected date that the part would be available. There were no failures at this time.
I had just taken off from a traffic signal stop and the brakes failed.i was miraculously able to get over to the side of the road without hitting any other vehicles and bring the vehicle to a stop.i had my 2 week old infant in the back seat with me and this was an extremely traumatizing incident.most infuriating on this incident was that i already took the vehicle in to get the brake recall repaired on 7/26/14 to courtesy chrysler in grand rapids, mi 10 months ago!.at that time, the dealership stated they did not have the parts to correct the recall, but placed me on a waiting list and when the parts arrived, would call me to make the repairs.still waiting for that call!had the recall fixed at the closest dealer to where the brakes went out in holland, mi.
The contact owns a 2012 jeep grand cherokee. The contact stated that nhtsa campaign number 14v154000 (service brakes,service brakes, hydraulic) and nhtsa campaign number 14v391000 (electrical) exceeded a reasonable amount of time for the recall repair. The dealer advised that the parts were not available for repair and did not know when parts would become available. The contact did not experience a failure.
I received a safety recall last spring for p14/nhtsa 14v-154-brake booster. I made an appointment to have the brakes inspected may 5, 2014. At that time the dealer did not have the parts (water shield) to place over the brake booster. I just spoke with the dealer service department today (9/9/14) and they still do not have the part nor do they have any idea when they will have the preventative part. If this issue is of no concern then why was a safety recall issued? if it is of concern (and i might add we are headed into the coldest and rainiest time of year here) then why are there no parts available to preempt a known safety hazard? having had other vehicles that had safety recalls and dealing with different manufacturers, i never had to wait over 5 months for a safety recall replacement part. I believe that the chrysler corporation has dropped the ball and the potential expense of my families safety. For this i am placing a formal complaint!
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers:14v154000 (service brakes , service brakes, hydraulic), 14v391000 (electrical system) and 14v634000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
Chrysler sent me a recall for p14 and p36 and i made different intents for more that six months to dealers in miami and they do not have the parts. Today 09/03/2014, a call chrysler and the told me that they are having problems supplying these parts....???????
Battery light came on after approximately 5 miles of driving after starting the car, on 10/5/14. This pattern continued for two days, and on the morning of 10/8/14 the car stopped running completely while i was pulling into the parking lot of the auto shop to have it looked at. While driving, i lost power steering and abs before the car stalled completely a few moments later. I had to have the alternator replaced with only 50,000 miles on the vehicle. Several days later i learned of a new recall on chrysler vehicles due to alternator problems, and today i learned my vehicle was not a part of this recall because i have a 180 amp alternator, and those recalled were 160 amp. I am choosing to report this incident because i believe the failure of my alternator could have caused serious injury to myself or other drivers if i had been traveling at high speed when the battery died, and i believe the 180 amp alternators should be investigated for a possible recall.
The contact owns a 2012 jeep cherokee. The contact received nhtsa recall campaign number 14v154000 ( service brakes , service brakes, hydraulic).the recall repair was not performed in a reasonable amount of time. The dealer stated that the parts were not available.the manufacturer was not notified of the parts delay. There were no failures.
The contact owns a 2012 jeep grand cherokee. The contact stated that the recall notice for nhtsa campaign numbers: 15v115000 (electrical system),14v634000 (electrical system), 14v391000 (electrical system), and 14v154000 (service brakes) were received in 2014. After contacting the dealer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received recall notifications for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) and nhtsa campaign number: 14v391000 (electrical system). The parts needed to repair the vehicle would not be available for several months. The dealer was unable to provide a specific date for when the parts would become available. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received the notifications for nhtsa campaign numbers: 14v154000 (brakes), 14v53000 (electrical) and 14v391000 (electrical). The dealer and the manufacturer were contact on multiple occasions and the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time to receiving the parts could be provided. The contact had not experienced a failure. The vin was not available.
This vehicle will stall while you are in drive and driving.there is no indication that the car has stalled.lights and radio are one.when you go to break, the car will not stop.the following do not work, breaks, emergency break, power steering and throwing the car in park.you have to coast until you stop and hope you do not hit anything.once you stop, the car will restart.this is a know issues with this vehicle.it has been in over 3 times to get fix.it does have a recall but that has not fixed the problem.it is currently a deadly weapon.
I have been waiting for my local jeep dealer to fix a safety recall notice related to a brake booster on my 2012 jeep grand cherokee. I've been waiting since may. This is unacceptable! i have a 7-months-pregnant wife, and how am i supposed to feel she is safe and secure in a car which could potentially have a brake issue? now, fast forward to september and i've received another recall notice, this one pertaining to sun visor wiring. How long should we be required to wait for these to be fixed? i've had recalls on my 2010 mercury mariner and 2005 mazda tribute recently, and both were handled immediately. So i would very specifically like to lodge a complaint against chrysler and its parent, fiat. Local dealers need to be supplied with replacement parts far more quickly. (and, for the record, i've owned five jeeps. I'm loyal to thebrand, which is all the more reason why this is upsetting.) the dealer isn't helpful at all - all they tell us is that we're in a queue and waiting on parts. It's enough waiting. This is a safety issue that must be alleviated immediately.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle had faulty brakes. On occasion, the brake pedal had to be depressed all the way to the floorboard to stop the vehicle. On other occasions, the brake pedal could not be depressed at all. Pomoco chrysler jeep dodge ram of newport news (12629 jefferson ave, newport news, va 23602, (757) 369-3565) repaired the water shield above the brake booster per an extended warranty. However, while the contact was driving and came to a rolling stop, a minor fender bender occurred with the preceding vehicle. A police report was filed. The contact was not injured. Two independent mechanics diagnosed that the brake booster cable was the cause of the failure. The vehicle was towed to an unknown dealer in williamsburg, va where the brake booster cable was removed and replaced with a new part. The manufacturer was contacted and the faulty part was sent to them for analysis. The failure mileage was 80,000.
My 2012 jeep grand cherokee laredo had a brake problem and the service dept at nielsen jeep in east hanover, nj, diagnosed it abrake booster failure.this is not a problem that should occur in a well-maintained 2 year old vehicle.the service manager (who was very nice and courteous) explained that the car is unsafe to drive (the brakes could fail) but that the part is not available anywhere.it is on national backorder and there is no anticipated delivery date.the dealer denied my request for a loaner car so i filed case # 24644312 with chrysler to appeal for a loaner/rental car. Chrysler escalated my request to the "highest level" but then also denied the loaner/rental car.i need my car to get to work.while i can ask someone drive me to work for a few days, it is unreasonable to do so for an undetermined period of time. I have no choice but to pick up my car and continue to drive it until the part comes in. I hope the brakes do not fail in the meantime.the service manager told me there were also 3 other jeep grand cherokees in the shop awaiting the brake booster part.i am filing this complaint because this is an unsafe circumstance and as i have learned, this is not isolated to only my vehicle. My hope is that chrysler jeep will provide an alternative transportation option to owners, such as a loaner car or rental reimbursement, while they are awaiting the part.also, i hope for chrysler jeep to accelerate the manufacturing of this part.i think a recall is probably in order for the jeep grand cherokee.[xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2012 jeep grand cherokee. The contact stated that nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for the recall repair. The dealer stated that the part was unavailable for repair. The manufacturer was made aware of the delay. The vehicle was not repaired. The contact had not experienced the failure.
The contact owns a 2012 jeep grand cherokee. The contact stated that the brake pedal was depressed but the vehicle failed to stop. The vehicle was shifted to park and the emergency brake was activated in order to stop the vehicle. The vehicle was towed to a dealer. The contact received notification of nhtsa campaign id number: 14v154000 (service brakes , service brakes, hydraulic) but the part needed to perform the repair was unavailable. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 51,000.
I was driving my jeep on the highway at 55 mph and traffic slowed down. I went to brake to slow down and my vehicle didn't slow. It felt as if my brake pedal went all the way to the floor and i attempted to move into the other lane, but my jeep hit the car in front of me and suffered $9,000 worth of damage. I also was injured requiring surgery on my foot that was on the brake pedal. *dt *dtconsumer stated car is repaired. *dtconsumer stated i have the invoice, howeverfrom my understanding they did not do anythingwith the brakes. I still feel there was/is an issuewith them. I can forward the invoice if needed, butit does not mention the brakes. I did ask the shopand my insurance to have the brakes checked. Myfather in law picked up the car for me and said thatthe shop told him the brakes were fine. Consumer did not have issues before with brake system. Parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).' *dt
The contact owns a 2012 jeep grand cherokee. The contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the dealer stated that the parts needed for the repair would be unavailable for four months. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes , service brakes, hydraulic) and 14v391000 (electrical system) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure.
I experienced a loss of brakes on my grand cherokee. I pushed the pedal to the floor and could hear air escaping, but i had very little brake. I had to push exceedingly hard to stop the vehicle.fortunately, i was not driving in heavy traffic and could get to my local garage. At the garage i was told the booster needed replaced as it had failed.since we had the safety recall done in december 2014 it seemed strange that the brake booster failed. After reading other complaints, it appears that jeep is aware of the issue and that the recall did not solve the problem. Fortunately, i was not in a serious accident....updated 02/22/17
The contact owns a 2012 jeep grand cherokee. While driving highway speeds, the brake pedal was depressed but failed to engage. The contact stated that it was very difficult to apply the brakes when traveling at highway speeds. There were no warning indicators illuminated before or after the failure. The vehicle was taken to the crystal lake chrysler jeep dodge ram dealer at 5404 s illinois rte 31 in crystal lake, il. It was diagnosed that there was no failure with the vehicle; however, the failure remained consistent. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 68,000. The vin was not provided.
As i was backing out of my driveway today my brakes failed, and when i say failed i mean i had no brakes at all. I cannot tell you how frightening this was. I managed to stop the car by shifting it back into park. I was able to do this because i was not going very fast. Since 2/12 (time of purchase) until 8/14 i have received 3 recalls (cylinder misfire, brake booster and sun visor wiring) on this brand new vehicle! i received the brake booster recall in the summer of 2014. It took a few months to get an appointment to have it fixed because of lack of parts in stock. I finally got an appointment on 10/8/14 at kelly jeep, lynnfield, ma (place of purchase) to have both the brake booster and the sun visor wiring repaired. The cylinder misfire was repaired before this time and before i actually received the recall because of problems i was having with the engine.after the brakes failing me today, i am grateful that i was not on the street/highway, that none of my children were driving the car or i was not driving someone else's child in a carpool. This does not change the fact that if the brakes failed just a couple of minutes later i could have been killed or even worse, have killed someone else, for the failure of the brake booster that was supposedly fixed on 10/8/14.
The contact owns a 2012 jeep grand cherokee. While driving at approximately 50 mph, the vehicle wobbled. The contact received notification of nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 86,000.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). The dealer stated that only one part was being made available per week. As a result, the contact had to be placed on a waiting list. The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. The manufacturer was made aware of the delay. The contact had not experienced a failure.
2012 jeep grand cherokee. Chrysler dealer do not have the replacement part to correct the corroding brake boosters. *cw
2012 jeep grand cherokee. Consumer states problem with vehicle brakes *tgwthe consumer stated he had several close calls when he suddenly had to slam on the brakes and the vehicle seemed to take additional time to stop.the consumer stated when the dealer placed the vehicle on the hoist, they found the vacuum line going into the rear of the intake manifold off the vehicle. With no vacuum line and an open vacuum leak, there was no power brakes. The repair amounted to installing the line and a clamp which was not done at the factory. Updated 12/19/12
The contact owns a 2012 jeep cherokee. While driving down an incline at 15 mph, the brakes failed. The vehicle was taken to a dealer where it was diagnosed that the brake booster failed and needed to be replaced. A year prior to the failure, the vehicle was repaired under nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 51,000.updated 02/18/16*ljupdated 02/22/16.
2012 jeep grand cherokee.consumer writes in regards to brake system recall notices.the consumer stated she did not know about the brake recall. However, by that time, she had already hit four vehicles, because she was not able to stop. Also, two days after the vehicle was purchased, she went to start it, but it wouldn't start. The vehicle stalled while at a stop sign. The consumer sent in a recall regarding the sun visor. Updated 03/24/16.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure.updated 2/24/15the consumer stated he has been on a waiting list, since july 2012. Updated 03/02/15
2012 jeep grand cherokee. Chrysler dealer do not have the replacement part to correct the corroding brake boosters. *cw
On june 2 after cleaning the car at the car wash (manually) on the way back to our home all the lights of the dashboard lit up for all services to be done and the wipers activated by themselves. The safety belts are no longer working and the lights of the car are not functional. You do not have blinkers, seat belts or brake lights. The rpm needle goes up and down randomly and the engine continues to rev up and down. The brakes feel as if they are not working to full strength, car was turned off and restarted to see if problem with dashboard still exist. Car started with the same problems, but was unable to shift into gear. Car was towed to dealership for service. The car was serviced at brigham-gill dealership (original sales dealer) on 03-june-2013 giving it back to me with the reset of all modules and deemed ok at that point. On 08-june-2013 the same exact problem happened while driving to virginia beach. Car started same problems experienced on 03-june-2013. Car is at new jersey dealership for repairs. Car dealer in nj noted that there was a new computer module replacement to said vehicle in january timeframe. Each time the car has this problem, you are not able to either start the vehicle or move car out of park position.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle jerked intermittently when the brake pedal was depressed. The contact stated that nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) had exceeded a reasonable amount of time for repair. The dealer stated that the parts were not available. The manufacturer was made aware of the delay. The vehicle was not repaired. The failure mileage was 21,000. Updated 12/01/14*ljupdated 01/27/15
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at 20 mph, the brake pedal was depressed and hesitated to respond. As a result, there was a greater stopping distance. The vehicle was repaired but the details were unavailable. The manufacturer was not made aware of the failure. The failure mileage was 90,000.updated 03/16/16*ljupdated 03/22/16.
The issue described in nhtsa campaign number 14v104000 has been experienced on multiple occasions over the last 18 months.however, my vin does not indicate that my vehicle is associated with this recall.i believe the investigation should be expanded to determine if a broader set of vehicles is subject to this safety issue.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notice for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed for the repair was unavailable. The manufacturer was notified. The contact had not experienced a failure.updated 11/20/14updated 12/02/14
Yesterday, 5 jan 12, as i approached a stop light i removed my foot from the gas and applied the brakes. The vehicle did not slow down as expected.it was as if the engine was fighting me.i put the car into neutral and the rpms shot up to about 5000 and then went back down.the cruise control was not engaged and my foot was on the brake, not on the gas.today, as i was coasting towards an intersection, foot off the gas, i stepped on the brake and again the engine revved up causing me to have to press very hard on the brake to stop.after no more than one or two seconds the problem disappeared.this could easily cause a serious accident.
The contact owns a 2012 jeep grand cherokee. The contact stated that nhtsa campaign numbers: 14v391000 (electrical system) and 14v154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure.updated 3/4/15updated 03/26/15
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 17v572000 (service brakes, service brakes, hydraulic) and 19v813000 (electrical system) however, the parts to do the recall repairs were unavailable. The contact stated that while driving 60 mph, she felt a vibration under the front driver's seat. The contact stated while depressing the accelerator pedal, the vehicle failed to accelerate while the rpm revved. The contact stated that the check engine warning light was illuminated. The vehicle was towed to her residence. The contact stated that the failures were experienced 3 times. The contact also stated that on several occasions the vehicle failed to start, with an abnormal fuel odor. The vehicle was taken to viva dodge chrysler jeep ram located at 8434 gateway blvd e, el paso, tx 79907, (915) 834-6300, where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000.
The contact owns a 2012 jeep cherokee. The contact received a notification for nhtsa campaign number: 14v154000 (service brakes, hydraulic) and stated that the part needed was unavailable to perform the repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) however, the part needed to complete the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair to be completed. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, hydraulic); however, the part needed for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 10/23/14the recall was completed. Updated 10/30/14
2012 jeep grand cherokee.consumer writes in regards to brake booster recall notice.according to the invoice, the brake light was on and the pedal was hard. The dealer found the brake booster would not hold the vacuum. The brake booster was replaced.
The incident occurred during acceleration up an entrance ramp incline from 30 mph to 50 mph entering the highway.when entering the highway a vehicle moved into my path at which time, i quickly moved my foot from the accelerator pedal to the brake pedal to find the brake pedal was hard to press and my car did not respond to any brake pedal input, at that moment.i had to swerve to avoid contact with the other vehicle.a very short time later, the brakes appeared to function normally again.i was able to recreate this condition multiple times and brought my vehicle in for service.they were unable to recreate the condition initially.i rode with the technician and walked him through the steps to recreate my experience.he confirmed the condition existed.the dealership has replaced a brake booster vacuum hose and can still create the condition in my vehicle "a brake pedal that is hard to depress and does not slow/stop the vehicle immediately."chrysler has stated it is aware of this condition in it's pentastar 6 cylinder due to low vacuum brake boost under certain conditions and describes the condition as a "characteristic" of the engine, further explaining the "vehicle is working as intended."while every one at the dealership and chrysler was nice this is a safety concern that needs to be remedied immediately.not having responsive brakes under all conditions is not acceptable, this is not a "characteristic" but a design flaw that someone needs to address before too many units are on the roads and experience the wrong conditions at the wrong time and someone is not able to swerve or stop in time.i can't imagine this has not occurred already.there is a "chrysler start case" with this information in it.
Preparing to back from my garage, i stepped on the brake and placed the selector in reverse.despite my holding firmly on the brake, the jeep grand cherokee moved backwards as if sliding on ice.it collided, at a slow speed, with a car parked opposite on the driveway.while continuing to apply the brake, i moved the selector into drive in order to pull forward away from the other vehicle.the jeep lunged forward with the front tires remaining stationary and sliding along the ground.the vehicle crashed into the stone column between the two garage doors.the car was damaged to the extent of at least $5,700.there was damage to the building and to one of the garage doors.i am fearful of driving the jeep grand cherokee even after repairs are completed.if i had been in a parking lot or at a stop light there could have been severe damage or injury from this incident.
2012 jeep grand cherokee consumer isn't pleased with dealer doing recall repairs once a week the consumer was informed his vehicle would on february 16, 2015, because there is a waiting list. Recall numbers 14v154000 and 14v391000.
2012 jeep grand cherokee.consumer writes in regards to seat cylinder head and brake system recall notices issues.the consumer stated the check engine light illuminated prior to receiving the recall. The dealer informed him he would need to put down over 4100 for a diagnostic check to verify the problem.the consumer stated it was not mentioned in the recall. In fact, the recall stated the defect would be fixed for free.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic); however, the part needed to repair the vehicle was unavailable. The manufacturer was not notified of the issue. The contact had not experienced a failure.updated 5/12/15therecall repair was completed. Updated 03/17/15
The contact owns a 2012 jeep grand cherokee. While driving at various speeds and also while the vehicle was parked, the brake pedal was difficult to depress. In addition, once the brake pedal was depressed, it failed to release. The failure recurred. The vehicle was taken to the dealer where it was diagnosed that the brake booster and the brake pedal needed to be replaced.the vehicle was not repaired. The vehicle was previously repaired under nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic). The manufacturer was notified of the failure. The vin was unknown. The failure mileage was 2,000. Updated 02/06/15*lj; updated 4/25/18
2012 jeep grand cherokee. Consumer claims department representative writes in regards to reprogram abs module recall notice and seeking rental and collision claims.recall # 14v104000 was sent attached to complaint.
Recall notice received p14/nhtsa 14v-154.called dealership regarding recall.told the part would be ordered (june 11).called again august 7.told it would be another two months. Told by dealership that orders were allowed to go thru but that only one part per week shipped.asked if it could be more than a year.dealership thought not but admitted it had no way of knowing.
Multiple incidents - stopped at corner heading uphill.happened to touch both brake and gas pedals at the same time. I found that when going into the intersection at the change of light, no gas (propulsion) for approx. 5 seconds.complained to service mgr.he advised he had heard this before and would contact chrysler.never heard from him again.over the two years this problem occurred about 4 times.i have since been told that nissan has also engineered this into their cars as if this makes it right.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, hydraulic); however, the part needed for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2012 jeep cherokee. The contact received nhtsa recall campaign number 14v154000 ( service brakes , service brakes, hydraulic).the recall repair was not performed in a reasonable amount of time. The dealer stated that the parts were not available.the manufacturer was not notified of the parts delay. There were no failures.
The contact owns a 2012 jeep grand cherokee. The contact received a notification for nhtsa campaign id number: 14v154000 (service brakes, service brakes, hydraulic). However, the part needed was not available for months. The dealer was unable to provide a specific date for when the part would become available. The manufacturer was also contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact did not experience a failure. Updated 10/23/4the recall was completed. Updated 10/30/14
2012 jeep grand cherokee. Consumer states problem with vehicle brakes *tgwthe consumer stated he had several close calls when he suddenly had to slam on the brakes and the vehicle seemed to take additional time to stop.the consumer stated when the dealer placed the vehicle on the hoist, they found the vacuum line going into the rear of the intake manifold off the vehicle. With no vacuum line and an open vacuum leak, there was no power brakes. The repair amounted to installing the line and a clamp which was not done at the factory. Updated 12/19/12
My jeep all of a sudden stalled right before a sharp corner causing panic and loss of control of the vehicle. My family is scarred and my wife does not trust driving the vehicle especially after not even a week later we received a recall letter stating vehicle can stall but there's no solution!!!!when the jeep stalled i drove into a ditch unable to over power the all of a sudden tight steering and now i have suspension problems!
2012 jeep grand cherokeepower steering is whining loudly while idling and in motion fluid is being lost.. Occasional vibration in steering system when cornering.
The rack and pinion steering is leaking at 75,000 miles.after being qouted 2600 dollars for the fix, i did research and found that most other jeep owners are experiencing this problem in low mileage jeeps also.contacted jeep with no response.the issue has been noted to cause the jeeps to become unresponsive and dangerous as steering becomes useless.
The contact owns a 2012 jeep wrangler. The contact received notification of nhtsa campaign number: 13v234000 (power train , steering) but was unable to have the vehicle serviced because the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer was made aware of the problem. The contact stated that the manufacturer informed him that they were only producing one part per month. The contact had not experienced a failure.. ..updated 03-12-14
Having the jeep services for a broken chair rail ($1200!) and they told me the power steering reservoir was empty and thepower steering pump, reservoir, rack and pinion and hoses will need to be replaced for another $2350!i've read that this vehicle has a history of this and has created a fire hazard.this car is not 3 years old and has had fuel pump, water pump, rear latch lock and multiple recalls on other items.dealership is raking in the cash; it very upsetting for someone who really wants to buy american made vehicles!
Jeep stalls suddenly while driving with no indication other than the loss of power steering. This occurs repeatedly at different speeds ranging from 15 mph in the city to 60 mph on the highway. Stalling has occurred when slowing down and also while turning.
Power steering hose burst, spilling fluid, and power steering was suddenly lost after only 400 miles.fortunately i was driving slowly on a neighborhood street and not yet on the highway.car was towed to dealership.mechanic received directive from chrysler on a "fix".he made the fix, as directed, but the new hose quickly burst on him during testing.chrysler has directed a second fix.i have not yet heard about the status of the second fix.i've been without my car for 4 days.i have read that chrysler had to recall 26,000 vehicles in 2010 for a similar power steering problem.
Rack and pinion is leaking power steering fluid.a crack in the seal has developed in the rack on the front passenger side.the vehicle has never had any other issues like this before.also the computer has not indicated low power steering fluid but the mechanic told me it was low.the vehicle was not driven recklessly or off road that would cause a crack like this. There is no simple fix for this other than a $1300+ repair for an issue that is a defect.i have had 2 mechanics and the dealership look at the issue and give me quotes. I discovered this in january.
This is my third time experiencing this system failure. Each time while driving and the vehicle in motion, the truck shuts off. Each time this has almost caused an accident as i was turning onto a street. The first time it shut off in the middle of driving was as i easy slowing down to stop at a red light and lost all controls as the vehicle died. I did not accidentally touch anything. This is extremely dangerous and something needs to be done bout it asap. It turns off unwarranted while driving. I have to put the vehicle in park and press the start button to turn the vehicle back on. I do not know what part is causing this problem. It happens out of nowhere occasionally and not everyday either.
Power steering fluid leaking; according to dealer, power steering fluid is highly flammable and may cause a fire forcing me to pay the $1,600 for a new steering rack.2012 jeep grand cherokee, 26k miles.
While making a right turn (wide right, not sharp right) the engine "stalled" and all steering capability was lost.the car attempted to "straighten out". It took a great deal of strength to keep the wheel from turning back to center. And i was not able to turn the wheel further to the right. Fortunately no traffic at that location so i was able to "guide" (not steer) the car to the side of the road.i put "stalled" in quotes because this was more like a "lockup" than a stall. The engine abruptly stopped.all electrical systems were still on. No warning lights on dashboard. Radio continued playing. Heater fan was still running. Power brakes were still functioning. Fyi: this is the regular hemi engine.re-starting the car was odd too. It didn't "crank". Upon pressing the start button, the engine "snapped on" - like those newer stop/start engines when at a red light.the next hour of driving was normal.
Went in to get an oil change today and found out my jeep's steering rack is leaking. The car has 51,000 miles and they said it shouldn't be leaking already. From what i've learned this seems to be a faulty part and not due to poor maintenance of the vehicle, i just purchased it 4 months ago so i know i did not cause the problem.
Driving at highway speeds, 55 to 70 mph the steering wheel will violently shake back and forth and the car will jerk from left to right. I took the vehicle to the dealership and was informed the power steering rack and pinion would need complete replacement. The estimate with a new 4 wheel alignment is over 1900dollars. Thisjeep is driven by my wife, has never been off road and has only 33,000 miles on it. A service technician told me this is a very common problem and they seemany jeeps where the rack needs replacement. I called two other dealerships and was told this is a problem area on2012 grand cherokees. I was also told they redesigned the rack a couple of years ago because of this problem. This repair should be covered and recalled as a dangerous manufacturing defect.
The contact owns a 2012 jeep grand cherokee. The contact heard an abnormal noise when the steering wheel was turned in either direction. The contact was concerned that the steering could seize without warning. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The dealer was not contacted. The failure mileage was not available.
I am losing power steering fluid on my 2012 jeep grand cherokee - there is a leak somewhere in the steering. I have only 40,k miles on this vehicle. There have been many complaints on this and is obviously a defect in the steering system - chrysler should recall and repair this problem.
The engine stalled completely while i was at a traffic signal, preparing to make a turn onto a busy highway. Loss of power to brakes & steering since the engine completely shut down. I shifted the vehicle into park, started the engine again, shifted into drive but the vehicle would not move. Eventually (in a matter of seconds) the vehicle lunged forward and i was able to safely drive home.
On three separate occasions over the past two months, i have experienced an unanticipated engine stall when decelerating from highway speed in order to make a turn (both right and left).in each of these instances, as i was in the turn (or immediately before), the engine stalled, leaving me without power-assisted steering or brakes.this makes the vehicle difficult to control, as the amount of physical force needed to complete a turn is very substantial.in each instance, after bringing the vehicle under control, i was able to restart it by placing the shift selector in "neutral," applying pressure to the brake pedal, and pushing the engine start button.while i have sufficient arm strength to have been able to maintain control in each of these instances, it is, at a minimum, a surprising and unexpected event to have steering and brake assist fail simultaneously.a smaller person could easily lose control of the vehicle under these circumstances.i do not know whether, when this occurs, the airbags are disabled, but that may also be a matter of concern.
Last saturday (01/31/2015), i got 48k service done on this jeep. Yesterday (02/02/2015) the steering wheel got jammed when my wife was reversing the vehicle from the driveway. We found out that the power steering fluid was missing. I took the jeep back to the dealer and they found that the power steering fluid container is leaking.
Vehicle randomly shuts off while driving. No indications of problem as far as warnings. Loses all engine power, power steering, power brakes. Happens when slowing. Once shifted to neutral or park, it will restart without issue. Intermittent dangerous problem. No faults active, no diagnosis to be found. Vehicle is up to date on recalls as far as we can tell. Concerns for safety are present. Vehicle currently has 128929 miles, but this has happened 3-4 times a year randomly since we purchased it at 33k in 2014.
4 times in the last 3 weeks, the last time just today, as i was decelerating and turning right while getting off highways onto exit ramps, the steering wheel felt like it locked - the power steering turned off, as did the power brakes - i had to coast, and the rpms showed 0, although all the lights were still on.i was forced to put the car in park - while still on the exit ramp - turn off the car and turn it on again to get it to drive normally.which it did, as if nothing had happened.but it's unnerving and certainly unsafe, and a quick search on the internet reveals it seems to happen quite frequently to other jeep grand cherokee 2012 drivers.
In 2016, my 2012 jeep grand cherokee laredo had about 38k miles when i found out that my vehicles rack and pinion had a "minor leak"that they service center recommended i "keep an eye on."this was something i really needed to save for because it would cost $3000 to repair and i had just purchased the vehicle!less than a week later i was in an accident because i lost power steering while driving with my family.this forced me to replace the rack and pinion as well as further damage.this is pretty unusual for a car with mileage that low.additionally, it is ridiculous that this issue hasn't been a sufficient impetus for investigation considering how ubiquitous that exact claim is among jgcl owners.these common claims suggest that the issue isnt caused by the driver, but is in fact, a manufacturers defect.appropriately, the manufacturer is obligated to remedy this defect..the consumer stated the alternator failed and caused a fire. The consumer requested to be reimbursed for the repairs as the vehicle exhibited the failure described in a recall. *dt
I was advised during an oil change that power steering rack and pinion assembly needs to be replaced due to leaking fluid.the nhtsa database is filled with similar complaints about this defective part.with 10 recalls already on this vehicle, please investigate to determine whether a recall is warranted for this issue as well.thank you.
We had noticed a small puddle of fluid in our garage and took car to be serviced at jeep. They said it was transmission fluid and fixed the problem.next day we drove 500 miles to oliver bc and when we stopped the car, we noticed a larger puddle of red fluid from the left front area under car. The car was difficult to steer and realized it must be power steering fluid that was leaking.we took it to a dealer in pentiction, bc and they said that there was no power steering fluid left in the system.they "located power steering leak, as clamp was not released, they released clamp, cleaned off the fluids, refilled reservoir, road tested and no leaks." we then drove another 300 miles to our destination and have not had any leaks and the power steering seems fine.we just bought the car in may and it only has 2100 miles on it.
Tl-the contact owns a 2012 jeep wrangler. The contact stated that nhtsa campaign number 13v234000(power train steering) had exceeded a reasonable time for repair. The dealer advised that the manufacturer only provided one replacement part every fourteen days and the contact had to be placed on a waiting list. The manufacturer verifiedthat the dalership was only provided one replacement part every fourteen days. The vehicle was not repaired. The approximate failure and current mileage was 16,500. Li
I have owned this vehicle for 3 years, and in that time it has randomly lost all power while driving 5 different times, making it hard to turn off the road. I have to pull over and restart the vehicle. There is no warning, it just dies. I am not finding a recall concerning this, but there should be. I have read several other complaints about the same issue.
Front rack and pinion steering boot leaking. Car bought new and has 59,000 miles.on line reports many other vehicles with same problem.safetyissue found on yearly inspection.
Have contacted dealer numerous times to address two recalls. They state still waiting for parts. Have been waiting more than one year to have these recalls addressed.
My 2012 jeep grand cherokee had low levels of power steering fluid after replacing the power steering pump, so i returned the vehicle to the dealership and was informed the power steering rack and pinion would also need complete replacement. The jeep had 80k miles.
As i was pulling out of a parking spot, all the sudden a chime went off in my car and i lost power steering. The power steering light came on along with an amber colored engine light. We were able to drive it to the jeep dealership and are currently waiting to hear back from them on what the issue is.i did check the power steering fluid and it was at least half full even though i had my jeep into this same dealership last week for an oil change but they must not have felt the power steering fluid needed filled.
At 40 thousand miles the rack and pinion need replaced. There is a leak coming from this part. I was notified during an oil change that the repair isn't normal and would cost $1,200. There is no damage to the vehicle. Steering is a little whiny now but according to other owners, this is the start of the failure.
33k milage took my jeep in to get the routine oil change, the shop found the rack and pinion assembly was completely broke and the front struts were completely blown out at 33k miles this should not happen. The repairs cost $3,700.00. If jeep knows there was a problem in 2012 they should have taken care of it. Betty / thornton, colorado
Power steering became jerky and power assist would come and go while driving.we brought to jeep dealer and they said only cure was to replace rack and pump at cost of $3,000.
Check engine light went on and service dept for my dealership said it was the cylinder head. Still waitingfor part to be delivered.this is a known problem for chrysler since 2012. In 2012, i had to have the intermediate steering shaft replaced. Jeep was purchased new in 2/2012.
Engine randomly stalls for no reason while in motion, leaving the car coasting with no power brakes or power steering. Once the car is brought to a stop, it will start back up and continue driving as if nothing was wrong. Internet searches reveal that it is a common problem afflicting these models with noclear solution.
Could hear power steering pump whine.looked at power steering fluid level and it was low.crawled underneath and found fluid dripping off of rack'n pinion and signs of fluid blowing all over under carriage.took to dealer and reported the problem on july 1st.
While slowing down to make sharp turns the vehicle will spontaneously shut off causing the power steering and breaking to not work. There are no error codes that come up and the radio and air/heat continue to work. The only reason you know the car shut off is because the breaks and power steering won't work. This has happened multiple times but you can never recreate the problem on cue. It just happens randomly without warning. This has happened both coming off the highway ramp around a turn and on a normal back road street going around a turn. The last time this happened was 11-13-2019
The contact owns a 2012 jeep grand cherokee. Upon inspecting the vehicle, the power steering fluid was low and there was an internal fracture that caused a leak of the power steering fluid without warning. The vin was excluded from nhtsa action number: pe12020 (steering). The vehicle was taken to the dealer for inspection and diagnosis to determine the failure. The manufacturer was notified of the failure and provided no remedy. The vin and failure mileage were not available.
The vehicle lost all electrical power, steering and braking while in motion.the vehicle lost all control of steering and breaking when the electrical system shutoff.the electrical issue has happened 3 times within the first 2 year of ownership (~32,000 miles).the following parts have been replaced: fuel pump relay and overlay harness, wireless ignition node, integrated key fob, tipm kit, 2 key fobs, brake booster.vehicle almost caused 3 severe accidents while in motion.
Car started smoking,lights began flashing,wipers turned on lost all starring and car than died.
When slowing the vehicle it will just silently shuts off. This happens usually at the same 5 places, 3 of them when slowing to make a right hand turn in an s turn and the other 2 going straight slowing to stop to make a left turn across traffic. I feel like it's a combination of braking, steering wheel and when its shifting into 1st since i'm either in a stopping situation or s turn situation. When this happens i loose steering and brakes causing me to go into the opposite lane of travel head on. There have been recalls on the alternator for my vehicle but mine has never been included. There has been a recall for a sensor that has been completed but did not solve the problem. This is a serious issue, my chance for a head on collision is very very scary. This happens about 6-10 times a week.
I was driving down an off ramp towards a right turn at about 20-30 mph . I attempted to make the right turn and brake pedal was very hard , gas pedal wasn't responding and steering wheel locked up(no turning) . The jeep slowed and nearly hit parked cars since brakes and steering were not working . When jeep finally stopped , i shifted into park and pushed ignition off button . I waited a few moments then pushed start button and it started up with no check engine light or service message . I believe altinator or tipm failed while i was driving . I don't believe my vehicle qualified for t37 altinator recall or tipm recall that was issued . I don't wanna put my 2 year old son in this jeep anymore , he deserves better than that . 2012 grand cherokee 5.7 altitude with only 28000 miles . I don't feel safe driving this jeep anymore until issue is resolved .
The first time my power steering when out i had stopped to do something. Got back in my jeep and thought i had a flat because it was so hard to turn the wheel. Got out to look and everything was fine.got back in, drove it around a neighborhood street and steering returned to normal.had a mechanic top off the power steering fluid and was fine for months. Yesterday was leaving to got to the store and just before i got out onto a busy hwy the power steering stopped working. This time i could not budge it.i call my mechanic friend.by the time he got there the steering was normal again.he checked the level and was fine. If i had gotten out onto the hwy and this happened i would have been a sitting duck.this is a 2012 jeep grand cherokee with 80,000 miles on it.
Battery light came on after approximately 5 miles of driving after starting the car, on 10/5/14. This pattern continued for two days, and on the morning of 10/8/14 the car stopped running completely while i was pulling into the parking lot of the auto shop to have it looked at. While driving, i lost power steering and abs before the car stalled completely a few moments later. I had to have the alternator replaced with only 50,000 miles on the vehicle. Several days later i learned of a new recall on chrysler vehicles due to alternator problems, and today i learned my vehicle was not a part of this recall because i have a 180 amp alternator, and those recalled were 160 amp. I am choosing to report this incident because i believe the failure of my alternator could have caused serious injury to myself or other drivers if i had been traveling at high speed when the battery died, and i believe the 180 amp alternators should be investigated for a possible recall.
The power steering went out on my 2012 jeep grand cherokee while in motion on a city street, and became apparent while turning, making it very difficult to steer the vehicle. The power steering pump had failed and needed complete replacement at 66k miles.
He contact owns a 2012 jeep grand cherokee. The contact stated while driving 30 mph, the steering wheel became difficult to turn. There was no warning light illuminated. The contact stated that her husband drove the vehicle back to the residence. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the vehicle loss electronic power steering. The vehicle was taken to kendell dodge chrysler jeep ram (13355 southwest 137th ave miami fl 33186, (786)231-2000) where it was diagnosed with the loss of communication to the power steering. The contact was informed that the vin was not under recall. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 141,000.
Brought my 2012 jeep grand cherokee to the dealership that i purchased it from 6 months prior for an oil change. When picking it up they told me there was a significant leak and handed me a quote to replace the power steering rack for 1700 dollars. Not what i wanted to hear from a certified vehicle i purchased with less than 50000 miles.
We loaded up to go to the desert (clear summer day with temperatures near 80 degrees fahrenheit), stopped to get gas and ice (jeep was running the entire time)and once we got on the way there, the battery light came on, then an odd sound was heard then whitish electrical smelling smoke started pouring out of the engine compartment, this happened within 8 - 10 seconds total).i grabbed my extinguisher and popped the hood and saw that the smoke appeared to be coming from around the alternator and steam was everywhere. I also noticed that the motor was overheated (but no temperature light and no fans were turning).we turned around and made it the 3 blocks back to the house when the jeep died and without power steering and brakes we almost collided with a parked car.we parked it in the middle of the street to cool off and to obtain assistance to push it into my garage. It was found that my alternator had a diode that shorted to ground.please actually read the following:there are at least 38 other complaints concerning the same chain of events on nhtsa website.alt shorts, destroys the battery, and tipm/pcm.fca refuses to expand 1 of 3 open recalls to include my make/model and many others.nhtsa refuses to actually hold jeep/fca accountable. Check p60-14v634 (alternator had bad diodes and shorted to ground) expanded multiple times, t36-17v435 (alternator had bad diodes and shorted to ground)expanded multiple times, t75-17v741 (alternator had bad diodes and shorted to ground).the data in nhtsa data shows that from years 2007 to 2018, fca us, llc models badged 2012 had the highest percent of total recalls of any year owning 18% of the 24,053,941 total recalls fca family had. How does this not flag the nhtsa to fight for us?the nhtsa fined fca 120,000,000 for their addmitted unefectual recall process.i have so much more data.sad.
The contact owns a 2012 jeep grand cherokee.the contact received a recall notice for nhtsa campaign number 13v234000 (power train, steering).the dealer stated that the parts for the repair were unavailable.the contact stated that the repair was not performed in a reasonable amount of time.the manufacturer was not notified.the contact had not experienced a failure.
2012 jeep has 55k miles, original owner.took to the dealership for an oil change and a couple recalls, to be informed the steer rack is leaking, along with a bent tie rod, cost to fix is $2000.
1-after quickly stopping on the side of the road to collect mail, i tried to go back into the road to continue driving but the steering wheel locked and i could not straighten the vehicle. I ended up crossing into the other side, going into the ditch and hitting a snow bank. Due to the very slow speed (i was speeding from the parked position) and to the luck that there were no other cars coming on the opposite direction, no harm was done. Dealership never found anything wrong with it. 2- i have had two safety recalls on this vehicle that have not been addressed on a reasonable time frame. For one of them, my car is at risk of fire under the hood, and for the other one, there could be engine stall and crash. Jeep has informed of both, but has not been able to provide my dealership with the appropriate parts for fixing the problems. So i have been driving around with small children in the back seat, risking myself and my family's lives and all they can do is tell me nothing can be done and good luck? because it's monetarily cheaper to pay for lost lives than to avoid the loss? something needs to be done, this vehicle was not a cheap one, however we have been treated like they are doing us a favor just for letting us a know we are at risk of dying from car crash due to it's malfunctions.
Dealership related the found steering gear had no fluid, it was leaking and needed to be replaced. We park the car in the garage and have no leaks on the floor. Where is all this leaking fluid going?
I have been having my car randomly shut off while in drive for over a year. I'm scared of driving my own car. It has happened to me well over 25 times. I've asked the connecticut dealerships (wetmore's and northwest hills) about this multiple times and as of today they say there is no fix and they can't do anything because there is no fix for the recall. It happens when i'm driving and braking and turning left, such as turning left off a ramp or going down a hill and slowing to turn left or slowing on a big hill at a stop light.the car completely stops. The brakes stop working and power steering is lost. Then i have to put it in park and when i press start it restarts. But this is dangerous. I also have a special warranty i paid for and because there is a recall the dealership said my warranty that i paid $4k for is useless because of the recall.does someone have to die for this to matter?
Mientras guiaba normal no sucedia nada, al dar una curva cerrada se tranc el guia inmediatamente y le eche lquido de power steering y nada de que se arreglara. Leyendo un internet vi que esas guaguas tenian ese defecto y algunos modelos tenian recall en la power steering pump pero al poner mi vin no salio nada. Quisiera q revisaran.cuando le ponen la maquina para verificar no marca nada, no son los fusibles.
While braking to take a right turn (braking from ~40mph to 15mph) power steering was lost. Fought the car around the turn, then pressed the accelerator, nothing happened. Looked at the tachometer and it shows 0rpm, tried to brake further and now have no brakes. Coast to a stop. No warning lights showed. All electronics were functioning normally. Placed car in park then started as normal. Model year is 2012z has 130000 miles. This has never happened before. No indication whatsoever of any problem previously
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle was leaking power steering fluid. As a result, the vehicle jerked while turning left or right. The manufacturer was not made aware of the failure. The failure mileage was 32,000.
The power steering hose is leaking fluid onto the engine.
A family member in another state owned and pampered this vehicle for many years, prior to my acquiring it. Recently the hose to the powering steering pump blew off while she was driving it (non highway) and it was taken in to be serviced (through the dealership), well after their initial repair, we were told that during their test drive "after" that repair, the hose had again blown off so more days were needed with the vehicle to again repair the issue. A few days later we were called and told that issue had been solved and that we could retrieve the vehicle. That same night, i, while sitting in the vehicle (with it in idle), hear a "pop" which turns out to be the hose again, mind you, each time this happens, the pump spews power steering fluid all over the engine, this particular night i even found it on the underside of the engine roof. Well the car was again sent back to the dealership the next day, they had it approximately 3 days before again we got the call that the repairs had been completed, we were told that this time it was due to probably what was a faulty power steering pump, which they replaced. Two days later i took possession of the vehicle as the original owner (family member) was too concerned about driving it again. Thankfully my drive back to my state (2 days later) went uneventful, however, 2 days after being home and driving it (non highway), sure enough i hear that familiar "pop" and again the hose has blown off, power steering fluid everywhere, along with my sanity. I see that this was a known issue back in 2012 but it never became a recall, but, a fix was implemented, so if this is the case why is this happened with the same piece of equipment numerous times and the dealership can't seem to solve this known issue??
Day 1....car just stopped out of no where a picture of a battery showed up and the car just stopped and shut down on its ownday 2....took car in to get a new battery because that was totally dead but on day 3...the battery did not fix the problem the car once again shut down on me and this time it was in the middle of the freeway i was stuck for a couple of hours cant even jump the car cuz it still wont start it so i had to get it towed off the freeway.. Midday of day 3 discovered it was the alternator and finds out there were for 4 recalls on my car so i took it to the jeep dealership.they stated they can only fix 3 out of 4 of the recall due to not having all the parts and informed me it will be done before the day is over.4:30pm came around and i called to check in on the car to see if it was ready the worker stated yes come pick it up so i did and when i was almost home the same problem the car shut down on me so i called the dealership to take the car back in before it fully shut down altogether.day 4....dealership called me about 11am and stated ok theres nothing wrong with it and i can go pick it up so i stated ok but about an hour later when i was about to be on my way the dealership stated wait do not come pick it up yet because there is something with the computer system of the car and that the steering power is not connecting to the alternator and is shutting the car down but the part to fix it wont be in til tommorrow.day 5..still waiting for my car to be fixed..... Please if there is anyway i can just simply swap this lemon with a different car that would be great i have a 4 year old and this is a safety hazard and according to one of the recall the car can crash without notice.... Help me pleaseeeeeee...updated 08/06/15updated 12/23/2015
Rack and pinion leaking power steering fluid in cold weather
Rack and pinion sterling defect need to be replaced 12500 miles only on car
When slowing down or coming to a stop, the vehicle's engine will turn off and power steering will not work.in order to start the vehicle again, i need to completely stop, put it in park and start the engine.this has happened on the street and freeway.it does not happen constantly.i have had times where it happens 2 days in a row, once a week, and once a month.i have taken the vehicle to a dealer a few times already, but they have not been able figure out what the issue is.after having the vehicle at the dealer for over 1 month, i spoke to a senior technician that works at the dealer and he said it is a known issue.he told me that vehicles with the 5.7l engine and the push to start button have been having this issue and the issue starts around 30,000 to 50,000 miles and they are not sure what is causing the problem or how to fix it.
When in motion (has happened multiple times on the highway) the engine will stall and the engine cuts off randomly while driving. No error codes or warnings come on, power steering and power brakes no longer function either but the radio stays on. Dealer has replaced the fuel pump relay twice but its not fixed. Because the computer doesn't recognize an error the dealer has said they can't diagnose it as an issue. But jeep forums widely show that many people are still having this issue..
The contact owns a 2012 jeep grand cherokee. While driving approximately 25 mph, the battery warning indicator illuminated. The vehicle was taken to the dealer. The technician diagnosed that the alternator needed replacement and the part required was unavailable. Immediately after leaving the dealer and while driving approximately 35 mph, the seat belt indicator illuminated, the air conditioning and radio went off. The contact lost the steering and acceleration. The vehicle had to be towed back to the dealer. The vehicle was repaired using parts known to be included under an recall. The manufacturer was notified of the failure. The approximate failure mileage was 41,000.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at 5 mph, the steering wheel seized as the power steering warning light illuminated. The vehicle was towed to a dealer and was diagnosed that the power steering component failed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 78,000.
Rack and pinion leaking.on july 23 2012 there was an article published about cars going on for due to power steering fluid spraying on motor.please recall this problem. It's has affected many.
The contact owns a 2012 jeep grand cherokee. While driving 20 mph, the steering wheel became harder to steer. The failure occurred constantly. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 34,000.
In the 18 months i have owned the vehicle it has randomly turned off 5-6 times on the highway or on a street.the engine turns off (with no warning on the dash) and you lose power steering and braking.i have taken it to the dealership twice in the last two months and they are not able to diagnose.i am picking up the car tomorrow from the dealership that has had it for the past six days.they will be releasing me an unsafe car that i will not allow my daughter or wife to drive.
I recently purchased this vehicle and it completely shuts off unexpectedly. When it does it affects both the braking and the steering. The first time i was stopped at a light and was an easy fix but the 2nd time i was getting off an exit around 50 mph. I have young children and now i am scared to drive them around in it. I know in not the only one this is happens, there's complaints all over the internet. There should be a recall before someone dies.
2012 jeep grand cherokee.consumer writes in regards to vehicle brake booster recall repairs. Consumer sent additional correspondence. *ldthe consumer stated on 02/15/2018 the vehicle stalled without warning making the vehicle inoperable. The dealerships resolution was replacing the electro-hydrualic power steering and the amp alternator per recall.
Hello, i am the original owner of a garage kept2012 jeep grand cherokee overland 5.7 with 73000 miles.on 1 april 2019 the power steering rack went bad.other jeeps have had the same problem, but no recall.the vehicle was moving and turning.this is not a good thing for such a high end jeep product. Very costly repair.please advise.(xxxxx)parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Received oil change at dealership, they advised that the power steering reservoir was empty and power steering rack had a leak. Found numerous complaints of the same problem listed on this model year with some causing an engine compartment fire. Also found that the nhtsa was investigating this for a possible recall.
Seal fails prematurely on rack and pinion.it leaks into boot sealing the connection between the end of the rack and the inner rods, which masks the problem.because the vehicle is not dripping fluid the leak goes unnoticed.i see this as a serious issue, as most people do not expect the rack & pinion to fail at such an early interval they are probably not checking fluid levels.. This could potentially cause lack of steering and result in many accidents.jeep is ignoring the problem, message boards on internet are full of people reporting this issue.i would like to see it investigated.
Engine stalls for no reason under braking and deceleration. Happens more often when braking and turning.loss of power steering when it happens.does not happen frequently , more often in the cold when the car has been started.cant replicate it when car is hot.dangerous when it has happened on exit ramps as car has to be controlled with no power steering and car has to come to a complete stop, put in park where it has always restarted.people behind me not happy when stopping on exit ramps.have brought to dealer after it has happened and the car has not thrown any codes.there is not real pattern to this stalling, but, having to stop the car to restart it posses a danger of getting rear ended.happens at speeds between 30 to 60.happens most frequently in rotaries (roundabouts) when slowing down to enter.
On april 16, 2018, i took my car into the glendale chrysler jeep dodge dealership in glendale, mo, to obtain the alternator diode thermal fatigue recall replacement. During their inspection, i was notified that i also needed to replace the rack and pinion power steering module due to leaking fluid for $2300.00. This item is connected to the recall of the alternator diode thermal fatigue problem. In addition, i was notified by the inspector that i had to replace the right rear shocks, also due to broken seals and leaking fluid. This car obviously is experiencing systemic failures, for which jeep should be held responsible, since the car has only been driven by myself and has only 46,000 miles on it. These core items should last at least 100,000 miles. I have found that the dealership is charging me almost twice the going rate for replacing these items, and this is quite upsetting. I have found information on the internet that there are many similar complaints about these electrical failures, and feel strongly that your organization should issue a recall re the rack and pinion power steering module as soon as possible. This is a very dangerous failure and should be jeep's responsibility. My car has had regular service check-ups, the last one being on december 9, 2017, to obtain the brake booster water shield recall replacement - another failure. Between december 9 and april 16, the car was not driven more than a few hundred miles, and always garaged and clean. No accidents in its history. And yet, its electrical system seems to be disintegrating. I feel my life is in danger in this car, and i obviously cannot sell it without these items being fixed, harming me further financially. Please act on this complaint as soon as possible.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving approximately 1 mph in the driveway, a loud noise emitted from outside of the vehicle and suddenly the steering wheel became difficult to turn. The contact noticed an excessive amount of steering fluid leaking onto the ground. The vehicle was towed to an authorized dealer, where the power steering hose was reconnected. The malfunction recurred twice and each time the vehicle was towed to the dealer. There were other repairs performed at different times, which consisted of replacing the power steering pump and cooler. In addition, the power steering rack and hoses were replaced. The manufacturer was notified of the problem. There was currently an open investigation under nhtsa action number pe12020 (steering:hydraulic power assist:hose, piping, and connections). The manufacturer was notified of the defect. The approximate failure mileage was 3,000.
As i was driving my a/c stopped blowing cold air. Battery light came on then all the dash indicators started blinking wrong including my seat belt indicator, radio shut off, etc. Car drove as if it had little power then steering jerked as if car was going to shut down. Pulled over and turned off car and car would not restart. Took to the mechanic who confirmed is the alternator. Vehicle only hs 60k miles.
Vehicle has less than 60,000 miles and was informed that power steering resivoir is low due to a leak in the boot of the rack and pinion steering assembly. Cost of repair would be approximately $2000. This part should last much longer than 60,000 miles. Driven very lightly as only 60,000 miles in 6 years to start having such issues.
The contact owns a 2012 jeep grand cherokee. While driving approximately 40 mph, the power steering failed and the steering wheel became very difficult to turn in either direction. Upon inspection, the owner discovered that the power steering fluid leaked from the power steering pump. One step auto chrysler of fort walton (541 mary esther cut off, fort walton beach, fl)was notified of the failure. The manufacturer was not notified. The vin was not available. The failure mileage was 120,000.
Power steering lines leaked at 80k ( january 2019 dealer repaired ) now 7 months later (august 2019) both lines are leaking again.. It's going in on the 19th for repair but someone told me their is a huge fire hazard with this fluid leaking and has caused major car fires and steering failure. Is there or was there a recall at some point with the 2012 grand cherokee to fix this issue permanently?i bought this truck in 2017 so i'm unaware of a recall about the power steering issues. My jeep was serviced at lagers of mankato mn ..
My steering will at various times, shake will driving, sometimes violently. The shaking gets worse if i apply the brakes. This is an off and on problem and does not occur everyday. It mostly occurs at highway speeds (55 mph+) i have video of this occurring available for viewing.(mp4 format) i have been to the jeep dealer (thompson chrysler dodge jeep in edgewood maryland) 3 times (have shown them the video) in the last year trying to get this corrected, but they can't figure out what's wrong. I'm afraid that this problem will one day cause me to have an accident where i will not be able to control the steering while driving.
Sound coming from steering column when turning. Dealer diagnostic identified a failing steering rack and pinions. Need to replace.
My vehicle has decided to start bogging around 35mph. It has continually done this for a week and has decided to start driving horrible. It does not drive like it has been. We are going to check what the problem might be sunday (7/7/2019) and attempt to fix. My jeep is no longer covered under warranty.
The contact owns a 2012 jeep grand cherokee. While driving approximately 65 mph, the steering wheel began to vibrate violently. The defect recurred continuously. The vehicle was taken to an authorized dealer five times for the steering malfunction. The repairs consisted of both front tires being replaced and balanced and a four wheel alignment. The failure continued after the repairs were performed. The vehicle remained at the dealer for additional investigation of the failure. The manufacturer was notified but was unable to provide ny assistance. The approximate failure mileage was 150.
This is not the first time this has happened owned car since oct 17 the engine stalls in the middle of driving has happened 6 times.a near miss twice of hitting a tree.you loss power steering when this happens.took to dealer and they cant find anything wrong.taking it back tomorrow 2/1/18 to do a diagnostic test and keep the car until it does it.very dangerous to drive!jeep do something about it!listen to the complaints on the internet!seems very common practice for jeep
I was pulling away from my drive way after backing out and all of the sudden my power steering goes out and a warning light came on. I backed up and managed to turn the wheel enough to pull back into the driveway.
Vehicle loses all power when slowing down or stopped. Lose ability to steer. Have to restart the vehicle.
Power steering line has a slow leak that seems to be common among the jeep grand cherokee, dodge durango vehicles around the 2011- 2013 year. Vehicles seem to be experiencing this issue anywhere from 40k to 100k miles. Some people have had these lines replaced and have still had a leak.
The contact owns a 2012 jeep cherokee rubicon. The contact received notification of nhtsa campaign id 13v234000 (power train , steering) but was unable to have the vehicle serviced under the recall because the remedy part was unavailable. The manufacturer was not notified of the problem. The contact had not experienced a failure .
While driving on the highway the jeep jolted/ jumped to the side when we drove over mildly unevenly paved roads or overpasses causing us to lose control of our vehicle momentarily.we were at 65 mph and the jeep rocked a few times upon attempting to stabilize. This has happened numerous times and our last incident almost threw us into the side of a semi. The dealer cannot explain this and we have had new tires and an alignment done without any improvement. If we keep this car i know beyond a doubt that this situation will be the cause of a serious accident / fatality.there is 70,000 miles on this jeep.
I was driving down a busy road in our town today. The battery light came on. Approximately 10 minutes later while still driving, the lights on dash started flashing on and off, seatbelt alarm started going off, windshield wipers started working without turning on. The radio turned off. I lost power steering. The vehicle shut off while still driving down the road. I had no power breaks--seemed to almost stop working. I was fortunate to get on side of road in grass to keep from getting hit by another car. If there had not been a grassy area there would have been an accident. The vehicle then was completely shut down--door locks would not work- tried to put key fob in ignition and could not get it back out--was unable to get back gate opened. I had to have car towed to dealership where i was told it was the alternator which in turned destroyed the gel type battery. I was also informed this was not covered under the alternator recall due to not matching my vin number. I was first quoted $2,000 to cover the damage. I am very upset due to the fact that there could have been a serious car accident today. I am thankful my child was not in the car with me. I think it is terrible that the recall does not include the alternator in this 2012 grand jeep cherokee when the description of what "could" happen did happen to me today. I feel that chrysler/jeep should cover this damage in the recall of the alternator.
2012 jeep grand cherokee.consumer writes in regards to fuel pump relay recall notice issues and vehicle steering problems.according to the recall, the part was not available. Also, the consumer stated the steering was not steady, when he encountered a bump or a dip in the road. The dealer was unable to find a problem.
2012 jeep grand cherokeepower steering is whining loudly while idling and in motion fluid is being lost.. Occasional vibration in steering system when cornering.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at 5 mph, the steering wheel seized as the power steering warning light illuminated. The vehicle was towed to a dealer and was diagnosed that the power steering component failed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 78,000.
Power steering fluid leaking; according to dealer, power steering fluid is highly flammable and may cause a fire forcing me to pay the $1,600 for a new steering rack.2012 jeep grand cherokee, 26k miles.
The contact owns a 2012 jeep grand cherokee. The contact noticed that the dashboard and door panels were cracking. The vehicle was taken to the dealer (tate chrysler jeep dodge frederick, 5629 buckeystown pike, frederick, md 21704, (301)-663-6126) where it was diagnosed that the carbon fiber panels and door applique panels were cracked. The manufacturer was made aware of the failures. The vehicle was not repaired. The failure mileage was 47,000. The vin was not available.
The contact owns a 2012 jeep grand cherokee. The contact stated while driving approximately 5 mph and when depressing the brake pedal, the contact heard a crack underneath the vehicle. The vehicle was towed to an independent mechanic and diagnosed with needing the sub frame bolts replaced. The vehicle was not repaired. The vehicle was then towed to a local dealer where it was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 200,000.
I was washing my car in my driveway while i was washing my car everything was fine. As i started to dry all of a sudden there was a largecrackon my windshield starting from rear view mirror. I know i was leaning on the top ofmy car to wash and dry but i know i'm not large enough or strong enough to make this crack. I never leaned on the windshield ever.after reading other people's concerns with this situation i could have leaned on the car and added more pressure to an already pressure point to the vehicle. I called the dealer and spoke with a manager and he just said perhaps a rock i mentioned i would go over and show him.i took it to the dealerand they found no chip or anything that may have been the cause. I was told they would talk about it and let me know. I want to know one dealer had 75 windshield on back order.perhaps this was a manufacturer defect and they are trying to sweep it under the carpet.[xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2012 jeep grand cherokee. The contact stated that the entire dashboard was peeling, bubbling, and coming apart. The vehicle was taken to dishman dodge ram chrysler jeep (7700 e sprague ave, spokane valley, wa 99212, (509) 924-3250). The dealer stated that the failure was not covered under warranty because the mileage exceeded 75,000. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a complaint was filed. The contact was advised to take the vehicle to a dealer. No further assistance was offered. The approximate failure mileage was 75,000.
2012 jeep grand cherokee.consumer writes in regards to lack of parts to fix sun visor vanity lamp wiring under recall. The consumer stated the dash rattled, the sunroof had to be fixed on several occasions, the glove box,alternator and engine head were replaced.
We were driving in the express highway pr 30, at a speed of 45 to 50 mph, in the direction of humacao towards caguas, we heard a loud noise at the back part of the vehicle (sound it as an impact). The vehicle started making a loud noise. We were able to control the vehicle and park in the area of stops for emergencies. When we inspect the vehicle we noticed that all the rear suspension was on the differential and the escape (muffle). The two structural supports on both sides of the rear suspension were broken. We called a crane and when we got to the flat bed we could see that the chassis had split on both sides of the vehicle.the structural basis of the crossmember in the chassis were broken. The force was so great that the crossmember broke the differential and the muffler. Once we get off the crane, we see the damage, the structural 2 base in the chassis are broken and the crossmember is over the differential and muffler. The 2 base for the crossmember, on the chassis, collapse and the crossmember broke the differential and the muffler. The crossmember bushing in the back is blend too.
The paint along the top of the car windshield is bubbling up, rusting, peeling across the top of the windshield line. It continues progressively to get worse all along the top of the windshield. We had a few car repair centers look at the car- they had to have multiple people come out and look at it because they had never seen anything like it. They said the paint was extremely thick on the roof and along the windshield line. It should never be that thick. They said this should be fixed in a manufacturer recall as it is a manufacturing defect and is probably affecting other cars painted at the same timeframe as mine. The paint issue continues to get worse. The car repair estimators said the roof and surrounding windshield paint need to be replaced or this will continue to corrode. This car has never been in an accident or had the windshield replaced.
The contact owns a 2012 jeep grand cherokee. The dashboard began to crack. The local dealer (lansdale chrysler, 722 bethlehem pike, montgomeryville, pa 18936) stated that there was no recall for the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to nhtsa. The failure mileage was approximately 75,000.
Paint above windshield has deteriorated and has rust bubbles. Paint first looked almost burnt then turned white/grey in color. The sun roof stopped working shortly after. Spot has increasingly become bigger and bigger. It has doubled in size in less than 3 months. I have had nothing but issues with this vehicle.
On june 24, 2016, between 1:30 pm and 2 pm, i was driving from brentwood ca to vallejo ca on hwy 780 w and after turning a curve on the freeway which sloped down towards curtola parkway, i applied the brakes at about 30 miles per hour after i emerged from the overpass which was at least 5 car lengths before the cars ahead of me which was stopped at a red traffic light.however, the jeep continued to roll even though i pressed on the brakes to the floor board.when i realized the jeep did not stop, after checking for vehicles on the left from the rear view mirror, i swerved to the left to avoid hitting the truck in front of me, but i still hit the left corner of the nissan truck in front of me but the truck did not hit the vehicle in front of him. I damaged the right corner of the front of my jeep.the jeep is unsafe because the brakes failed and would have caused a fatal accident to me, my three passengers, and other vehicles had i been travelling at a high speed.i complied with all available recall repairs including the brake recall in 2014 and all the suggested chrysler maintenance on the jeep.i reported the accident to my insurance geico and to chrysler.
On aug. 29 2017 my airbag light came on. I took the vehicle to mullane motors in lockport ny, for repair. I was told a side impact air bag sensor had shorted out and needed replacing, and spent $332.57 to have it fixed. When i arrived to pick up my jeep, i was told that the same sensor was still 'shorting out' and that standard operating procedure was to replace the occupant restraint control module. I asked when that could be completed and was told that the 'part is unavailable,' in any way shape or form, and that it was unknown when or if at all this part would ever be available. I telphoned fiat chrysler corp in auburn hills, mi concerning this issue, and was told the same thing, that the part is 'currently unavailable and on national back order' was given a case number, and was told i would be called back in 24 to 48 hours. No one called me back. I telephoned the company again a week later and was again told someone would call me back in 24 to 48 hours. It has now been a week, and i have not heard from chrysler. At this time, my airbag light is still on, and it is indicated in my owners manual that my airbags may not function in a collision, which i feel makes my vehicle unsafe to drive.
We purchased a new jeep grand cherokee with 5 miles on it.upon leaving the dealership the engine began making a strange noise.we brought the car back to the dealer and the mechanic told us to leave the car.it's 5 days later and all we know so far is that they have removed the front end of the transmission and they are still working on it.we don't have the car.additionally, the front driver's side door was not flush with the body of the car.we asked them to look at the door to see if it was not installed properly. They offered to have the body shop bend the door.
The contact owns a 2012 jeep grand cherokee. The contactstated that the welding on the rear of the vehicle was rusted. As a result, the entire rear frame of the vehicle became detached. The vehicle was towed to lithia jeep dodge of bryan college station (301 n earl rudder fwy, bryan, tx 77802, (979) 213-5361) to be diagnosed, but no assistance was provided. The vehicle was not repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 100,000.
On the first of march, my wife and daughter were about to start their day in the usual way. She opened the garage door and used her key fob to remote start our 2012 jeep gc limited( around 42k miles) ( factory installed remote starter) she walked away for less than 4 minutes and returned to see smoke coming from front passenger side of jeep. She called for me, and pushed the aux button to be sure the vehicle was off.i came running and despite my attempts to open the hood and beat back what quickly escalated into open flames i retreated to ensure my family's safety and to be sure the emergency responders were called.thankfully i was able to remove some potential fuel for the fire by removing our second car from the garage (also a chrysler) and securing the door between the house and garage. Luck intervened when the flames destroyed the garage door assembly causing the garage door to fall and help remove some oxygen from the fire. Eventually first responders arrived and were able to knock down the fire with foam . Later the firemen pushed the jeep into the driveway to ensure it was doused.though the remote start may not be directly responsible for whatever arc sparked the fire, it's my belief that its use contributed directly to the conditions that conflagrated the situation. If the wiring harness is otherwise suspect i would notbe surprised considering recent revelations on related models. The vehicle was just removed from the site today 3/9/2016 to copart facility, by insurance company for further investigation into the source of the fire.
I had the car for 3 years and didn't have any issues. Last saturday evening 4/14/17 we had just gotten home from running to the store and black smoke started to come up from the front right side of the hood. I backed the car out of the garage and went around the car to see what the issue was. Saw sparks, grabbed my son from the back ran and called 911. With in 5 min the front of the jeep was on fire. Took 30 min to put out and the car is totalled.
Failure of automatic rear tailgate and associated obstruction/safety sensor mechanisms. Tailgate opens to within an inch or two of full height then silently starts to fall back at an increasing velocity and slams shut. Pressing the control button to stop the fall does not work nor does the rapid drop stop when encountering an obstruction. When tailgate first started to reverse direction i reached in to press the button to stop or reverse it and it continued downward and pinned my arm and caused me to wrench my back. Had anyone leaned into the back as it was going up, it would have silently slammed back down on their head or neck resulting in serious injury as the tailgate is quite heavy and quickly gains substantial momentum and force. Since the tailgate never reaches full height it appears that safety interlocks do not get activated/triggered hence it becomes a dead drop. It appears that the cause is a loss of pressure in the right rear strut, though other electronic factors may be considered. This is a very dangerous defect that has the potential to cause serious or even a fatal injury. A repair is scheduled at the dealer on may 25. Other incidents of this type have been reported on google search.
Car was travelling on a rural road and driver fell asleep at the wheel. Hit an electrical power pole approximately 12 inches inside the drivers side head lamp at speeds approximately at 40 -45 mph. Car then proceeded to travel another approximate 25-30 yards before turning 90 degrees and crashing the rear of the car into the corner of a block building. The driver was unhurt however theair bags failed to deploy to protect the driver.
I have two major issues. The first being that the leather on my dash has completely shriveled up into weird bumps and looks horrible. I'm not sure what would of caused it because it is something that i have never seen before. The second thing is that my back right suspension is messed up. The back left side of my jeep sags when i put it in park and as it lowers into park level.
The paint on the inside of the hood is bubbling.i believe it is due to iron contamination from the factory.it didn't start bubbling bad until recently.jeep has had this problem numerous times and ive seen hoods replaced over this. However, my factory warranty has since expired and the manufacturer refused to help me.i wax and polish the car annually so this is completely surprising to me
The contact owns a 2012 jeep grand cherokee. The contact stated that the front driver side and rear upper and lower trim, the front passenger side and rear upper and lower trim, and all the dashboard trim was peeling and falling off. The contact stated that the vehicle should be included in a recall. The manufacturer was made aware of the failure. The failure mileage was 85,000. The vin was not available.updated 04/22/2016*ljconsumer was told there was no recall for this vehicle by 3 dealers. Updated 5/29/18
The leather dashboard starting to buckle about 2 years ago and has multiple buckles across the dashboard. It has begun to roll up on the edges of the dashmboard along the front windshield. This is making it difficult to have full view of the road.
The contact owns a 2012 jeep grand cherokee. While the vehicle was at a stop, an abnormal noise was heard from the rear of the vehicle. The vehicle was towed to rochester hills chrysler jeep dodge ram (1301 s rochester rd, rochester hills, mi 48307, (248) 652-9650) where it was diagnosed that the floorboard needed to be replaced and the front pipe nuts both pulled out of the rear cross member, which needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 120,000.
When i was driving straight down the street going about 35 mph, i heard a loud explosions like noise and then my jeep became disabled. I took the vehicle to the shop and i was told that the vehicle was totaled and that the body and frame of the vehicle had completely separated itself from the vehicle. I have been told by several people who have inspected my vehicle including the dealership and insurance company that this is a manufacturer defect to my vehicle. Everyone who has inspected the vehicle has stated they have never in life seen a vehicle come apart the way my jeep has and it should have never happened. The dealership and i have been trying since october 6, 2020 to get mophar and fca customer care to take responsibility for the vehicle and send an engineer out to inspect the vehicle for recall. The dealership has explained to me that the vehicle has slowly been separating itself from the body due to a manufacturing defect.
The contact owns a 2012 jeep grand cherokee. The contact stated that water entered through the roof of the vehicle. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was previously repaired per nhtsa campaign number: 15v879000 (electrical system, interior lighting). The local dealer (troncalli chrysler dodge jeep 818 atlanta road, cumming, ga 30040) informed the contact that the failure was not related to the recall repair. The manufacturer was contacted and confirmed that the failure was unrelated. The failure mileage was approximately 90,128. Updated 11/06/17*lj
I have had multiple problems with my 2012 grand cherokee. All of the external lights modules ---headlights and tail lights--- went out and had to be replaced due to an electrical problemthen the car sometimes wouldn't start. The dealer couldn't replicate the problem so told me they couldn't do anything.finally one time it happened at the dealer and they figured it was a defect in the keyless entry that was reading the signal from the key fob. Then when they were inspecting the car they found the rear shock was leaking. They ordered a new part in june and it was finally replaced in oct as the part was on back order. On a routine oil change the service techtold me i needed routine maintenance check ( 30000 miles) to the tune of $1700 and wanted me to do it right then.. The day after this oil change the check engine light comes on. I called the dealer. They said it was probably because i hadn't done my 30000 mile check ( the day before).he said it could be variable things but probablya bad spark plug that needed to be replaced ( part of the $1700 check he had wanted me to do). I said i had other cars includinga 2002 jeep and i hadn't had to replace the spark plugs at 30000 miles. Then he realized my 3.6 l car did not need spark plugs changed at 30000 ---- only the 5.7 did.yesterday i checked my fluids and saw the power steering fluid was way low. I called the dealer to see if this was normal. The tech said no--- the steering fluid was in a contained system and should not loose fluid. He said i must have a leak somewhere in the system. He said it was very dangerous but not covered under warranty. He said the engine could catch fire or i could loose steering. Why wouldn't this be covered under warranty? it is dangerous. The car only has 36000 miles and this leak should not happen.
On april 16, 2018, i took my car into the glendale chrysler jeep dodge dealership in glendale, mo, to obtain the alternator diode thermal fatigue recall replacement. During their inspection, i was notified that i also needed to replace the rack and pinion power steering module due to leaking fluid for $2300.00. This item is connected to the recall of the alternator diode thermal fatigue problem. In addition, i was notified by the inspector that i had to replace the right rear shocks, also due to broken seals and leaking fluid. This car obviously is experiencing systemic failures, for which jeep should be held responsible, since the car has only been driven by myself and has only 46,000 miles on it. These core items should last at least 100,000 miles. I have found that the dealership is charging me almost twice the going rate for replacing these items, and this is quite upsetting. I have found information on the internet that there are many similar complaints about these electrical failures, and feel strongly that your organization should issue a recall re the rack and pinion power steering module as soon as possible. This is a very dangerous failure and should be jeep's responsibility. My car has had regular service check-ups, the last one being on december 9, 2017, to obtain the brake booster water shield recall replacement - another failure. Between december 9 and april 16, the car was not driven more than a few hundred miles, and always garaged and clean. No accidents in its history. And yet, its electrical system seems to be disintegrating. I feel my life is in danger in this car, and i obviously cannot sell it without these items being fixed, harming me further financially. Please act on this complaint as soon as possible.
My jeep was driving just find until a couple days ago.i heard a gnarly pop and pssssssstttttt noise from the right front of my car.luckily i just pulled into mydads driveway, since i thought my tire popped and was hissing air out.i get out to find that my front air suspension, on both sides, was done for...it is currently in the shop and awaiting inspection.i read that this has happened to many jeep gc owners which is ridiculous, and jeep/mopar should look into this further!hopefully the repairs don't cost me an arm and leg, because i am fresh out...
My jeep cuts off when i'm driving and stalls at times the check engine light has been on also since i purchased it. Was told the codes had to be reset. Took vehicle to dealer over 10 times after i purchased it dealer sent it out other places seen nothing turned off codes it seemed ok then every since then it does the same thing over and over now my warranty is out they see an issue i had extended but they only repaired recalls they say but my lights still fog from the recall and electrical still issue!
We were driving in the express highway pr 30, at a speed of 45 to 50 mph, in the direction of humacao towards caguas, we heard a loud noise at the back part of the vehicle (sound it as an impact). The vehicle started making a loud noise. We were able to control the vehicle and park in the area of stops for emergencies. When we inspect the vehicle we noticed that all the rear suspension was on the differential and the escape (muffle). The two structural supports on both sides of the rear suspension were broken. We called a crane and when we got to the flat bed we could see that the chassis had split on both sides of the vehicle.the structural basis of the crossmember in the chassis were broken. The force was so great that the crossmember broke the differential and the muffler. Once we get off the crane, we see the damage, the structural 2 base in the chassis are broken and the crossmember is over the differential and muffler. The 2 base for the crossmember, on the chassis, collapse and the crossmember broke the differential and the muffler. The crossmember bushing in the back is blend too.
The quadra lift suspension pump can fail at speed dropping the front end and/or the back end of the vehicle on the bump stops and creating a situation where the suspension is non compliant for the road surface potentially resulting in loss of control in a stopping or turning situation. (wife experienced pump failure on her way to work). The pump is known to have problems during cold temperatures. Jeep is refusing to acknowledge the failure.
The contact owns a 2012 jeep grand cherokee. While the vehicle was at a stop, an abnormal noise was heard from the rear of the vehicle. The vehicle was towed to rochester hills chrysler jeep dodge ram (1301 s rochester rd, rochester hills, mi 48307, (248) 652-9650) where it was diagnosed that the floorboard needed to be replaced and the front pipe nuts both pulled out of the rear cross member, which needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 120,000.
I have two major issues. The first being that the leather on my dash has completely shriveled up into weird bumps and looks horrible. I'm not sure what would of caused it because it is something that i have never seen before. The second thing is that my back right suspension is messed up. The back left side of my jeep sags when i put it in park and as it lowers into park level.
I have had multiple minor issues with this vehicle and returned for repair as many as 3 times to get them fixed. Those are minor compared to the challenges i encountered last week with the vehicle. I took it into service the brakes for normal ware and tear and had two recalls taken care of. I also had the rear window which was leaking fixed (3rd time) and dashboard trim repaired (2nd time). About an hour after leaving the dealer the check engine light came on. I returned to the dealer the next day and they discovered it had 2 bad codes that had something to do with a bad ground. Their first thought was the recall work was not done properly. Once they dug into the codes they discovered a couple of things. First the module-active dampening was bad at a cost to me of $749.00. In my opinion this module had nothing to due with my care for the vehicle and should last the life of the car. It was so hard to get it took the dealer 2 days to find one. They also commented it was the first they have ever replaced. They also discovered due to the check engine light that one of the shocks is bad and will cost approx. $1600.00 to replace and they are none to be had right now. They are on back order. Again another part that should not be replaced in less then 2 years of highway use. This is a srt model (the most expensive car in chrysler's line) and it only has surface street and highway miles on it. As for the shock the dealer is asking jeep to pay for all of it except $100.00, we shall see. Finally they discovered something they call a "bracket" which is an electrical wiring harness was bad. It was explained to me that they repaired it but if it goes out again it will be another $1600.00 repair. Once again should not a electronic component that would have to have the dash board removed to replace it last the life of the car?
Right rear shock is leaking oil, causing damage to suspension. Dealership contacted chrysler and the part is back ordered and will not be available to 6-8 weeks. Unacceptable -this is a safety issue that should not be put off more than a month. So what do customers like myself do, drive around or stay home "carless" because i was sold a bad vehicle? investigation needs to be conducted and something must be done.
The quadra-lift suspension failed and the front end dropped. The weather was in the low teens or high single digits. A warning was displayed: "immediate air suspension system repair/service is required."also: "air suspension system cooling down--wait."the dealer replaced a fuse.on jan. 30, 2014 the same thing happened again in similar weather.the dealer replaced the fuse again, performed several tests and replaced the air control module.last week an error code appeared in 25-degree weather: "air suspension system cooling down--wait."an on-line search of jeep forums, etc. Show this problem is not unique to me.the dealer says nothing else can be done until the front end fails again.
33k milage took my jeep in to get the routine oil change, the shop found the rack and pinion assembly was completely broke and the front struts were completely blown out at 33k miles this should not happen. The repairs cost $3,700.00. If jeep knows there was a problem in 2012 they should have taken care of it. Betty / thornton, colorado
4x4 activate always in city street. Seat both front vinil broke,fluid water on theroof back whenrainin . Sistem hidraulic dont lower the jeep.dificult to starter.
Informed by technician that i have the right rear shock to be leaking oil, causing the car to bounce, poor control, rusty brake pads and possibly more problems in the future. The vehicle also have been selected for an important safety recall (brake booster prematurely corrode. I not satisfied with all these safety problems for a car i paid off, bought brand new, only two years old, with such disturbing problems, constantly taking it to the dealership it is inconvenient. The seat belt is difficult to click, un-click and i am very disturbed. I am constantly at the dealership repairing and worrying about what will be next. Chrysler has sold to consumers like myself a poor quality vehicle.
Vehicle has said service air suspension numerous times. Took to the dealer several times and the mechanic cant find anything wrong or replicate the issue. Now car is stuck with the front suspension all the way at the bottom and the back is stuck in a higher position. Hear air compressions in the back of the car, air suspension is trying to activate but wont move. Is able to drive at various speed. Attempted to raise and lower at park, neutral and moving at various speeds from 5-60mph. Was warned to not drive unless needed to because vehicle could lose control easily. *car is up to date on recalls and service reports. Seems like a big safety issue
I bought the car brand new from safford chrysler jeep dodge of warrenton, va. The car makes noises because of a defective absorber, which has beenclearly determined in a manufacturer tsb. Also the car has a safety recall for brake booster issues. I took the car to the dealership (safford chrysler jeep dodge of warrenton, va) last june 14, 2014 and they have recognized both issues but didn't have the parts needed in stock to do the repairs. After 2 months and several calls we are getting the same excuses and the repairs are still due. I am afraid they dealership is doing everything to avoid the repair and probably down the road say the car is not under warranty anymore. In the meantime we have a car with a recall and tsb issue that is not getting better.
I purchased my jeep gr cherokee summit oct 23rd 2018 and it has had suspension problems since i got it.it make a horrible grinding noise when i either turn on or shut off the vehicle and it lasts for a few seconds.i was driving on the highway and service suspension immediately flashed on my dashboard and while driving on the parkway doing 75 miles an hours my car decided to start making a horrible noise like i was driving on the wake up strip on the side of the road and my little idiot light on the dash was flashing the little jeep icon and it was trying to adjust the height at that rate of speed.for an over $60,000. Dollar truck, i expect more from it then to start to fail after picking it up from the dealer brand new.i went to the dealership, they told me that some kind of tube for the suspension was incorrectly installed backwards, fixed the problem and sent me on my merry way, only to have the exact same thing happen a few hours later.i am beyond pissed that this is happening to my truck with less than three thousand miles on it. I couldn't sell this truck to someone in the state that it is in!!!! chrysler/dodge step up and figure out the problem!!!!!!!!
Electrical stability control does not work properly it sways from and rear. Mainly when it rains. Electrical system a problem between signal lights and the radio, when the signals are use the radio goes off??? lift suspension system operate by itself, up and down on his own, and that problem prevents for the suv to be aligned; also there is a shaking on steering wheel when above 55mph. I don?t know if this unit was taken for service on any other subject like; air bags, steering components, front suspension or any other campaign of recalls. I?m the third owner and have to find out the hard way.sincerely [xxx]usa. Retiredinformation redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6). *cc
While driving on the highway the jeep jolted/ jumped to the side when we drove over mildly unevenly paved roads or overpasses causing us to lose control of our vehicle momentarily.we were at 65 mph and the jeep rocked a few times upon attempting to stabilize. This has happened numerous times and our last incident almost threw us into the side of a semi. The dealer cannot explain this and we have had new tires and an alignment done without any improvement. If we keep this car i know beyond a doubt that this situation will be the cause of a serious accident / fatality.there is 70,000 miles on this jeep.
Radio not working at all sometimes or delayed. Volume not working or delayed back up camera not working or delayed air suspension not working at all.
Driving from the gas station to the highway when the rear air suspension failed to shut off and overinflated causing the forward mounts on the rear subframe to be ripped out of the body of the car which cause the subframe to crash into the exhaust, transfer case, and drive shaft which immobilized the vehicle. No injuries occurred luckily as the vehicle had not made it to the highway when the failure occurred.
On june 24, 2016, between 1:30 pm and 2 pm, i was driving from brentwood ca to vallejo ca on hwy 780 w and after turning a curve on the freeway which sloped down towards curtola parkway, i applied the brakes at about 30 miles per hour after i emerged from the overpass which was at least 5 car lengths before the cars ahead of me which was stopped at a red traffic light.however, the jeep continued to roll even though i pressed on the brakes to the floor board.when i realized the jeep did not stop, after checking for vehicles on the left from the rear view mirror, i swerved to the left to avoid hitting the truck in front of me, but i still hit the left corner of the nissan truck in front of me but the truck did not hit the vehicle in front of him. I damaged the right corner of the front of my jeep.the jeep is unsafe because the brakes failed and would have caused a fatal accident to me, my three passengers, and other vehicles had i been travelling at a high speed.i complied with all available recall repairs including the brake recall in 2014 and all the suggested chrysler maintenance on the jeep.i reported the accident to my insurance geico and to chrysler.
The air suspension in this jeep doesn't work below 22f per jeep there is a tsb for this issue but this should be a recall since -20f is common where we live. Last winter the pump wouldn't inflate the front suspension causing the back to be up in the air and the front so low that i couldn't see.the only way for it to start working again is to wait for the air to warm up or bring it to a garage. During this condition you can hardly see anything on the road. I feel this shouldn't be a cost for me to fix since this is a safety concern for anyone driving this cars during the winter where i live northern nd.tsb number is 08-034-12. I am going to most likely pay for this since i am sure by the time if anything is figured out it will be cold in this area again.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle experienced trouble being operated. In addition, the lift feature functioned intermittently. The air suspension overheated warning indicator illuminated. The vehicle was taken to the dealer where it was remedied per nhtsa campaign number: 15v115000 (electrical system). The vehicle was repaired; however, the vehicle stalled. When the failure occurred, it took approximately three attempts to restart the vehicle. The vehicle was taken to the dealer regarding the lift failure where it was diagnosed that the control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failures. The failure mileage was approximately 72,000.
My car makes a terrible noise on suspension, first started on the back of the car, i've send it to a local jeep dealer to repair it on warranty and after 4 visits they change my shock absorbers (rear), right after that, the noise disappeared for a couple of days and return again, i went again to the dealer, they refused to change it again and set up a meeting with jeep local warranty manager in pr, their representative drove the car along with me, heard the noise and said, there was nothing they could do, because this was a problem with all jeep cars from that year (2012) and there was no way to fix it (it might have a recall someday) but i should keep it that way since there were no risk. Then he authorized (after i insist) to change it again the shock absorbers (rear), this time the noise was gone for 2 weeks and came back again. The noise returned again louder, it seems my front and back wheels are loose and i hear a noise on the front of the car (and felt on the steering wheel like something was loose) every time i hit the brakes. On april-2014 i called again jeep representative in pr and explained all that was happening, he then set up another service on chrysler/jeepdealer puerto rico and on 04/21/2014 the dealer representative took my car for repair and said they changed again the shock absorbers (rear) for the third time and also changed another piece to fix the front noise. Again for 2 weeks the rear noise disappeared and now returned louder and also on the front of the car makes a snap noise every time i start the car and sometimes when i make turns (left and right). My warranty expires on 28/feb/2015 and it seems chrysler/jeep is just pushing it until i hit this date and no longer be responsible for the repair.i`m afraid for my family`s security since we use this car on daily basis on freeways here in pr for our commute.
The contact owns a 2012 jeep grand cherokee. While driving at approximately 45 mph, the front of the vehicle went up and the rear of the vehicle went down. The vehicle bounced repeatedly. The contact parked the vehicle and, when the ignition was turned to the on position, the air suspension warning indicator illuminated as well as four unknown warning indicators. The vehicle was taken to a dealer where it was diagnosed that the air compressor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 39,600.
When the outside air temperature goes below 20 degrees f , i get a message that the air suspension needs serviced. The suspension bottoms out. It makes it unsafe to be on the road. When the outside air temperature warms up into the upper 20 degrees it starts working again. This has happened several times since i purchased this vehicle new in 2012.
Usally when i drive the car slow the speed the cars turn off the dealer says the car was repaired but i have over 6 videos when my car turn off in the highway the danger is you can't use the steering because is to heavily to drive.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v115000 (equipment, tires); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v115000 (equipment, tires); however, the part to do the repairs was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of this issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v115000 (equipment, tires); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v115000 (equipment, tires); however, the part needed to do the repairs was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 6/30/15the consumer stated the engine stalled while driving, on may 13, 2015. Updated 07/02/15
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 14v115000 (equipment, tires) and 14v634000 (electrical system); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The vin was unavailable.
Original equipment tires, michelin latitude tour, worn down to wear bars at 14,600 miles. Tires were rotated twice at 5,000 and 10,000 miles by dealer. Tires are advertised as having a 65,000 mile warranty.
The contact owns a 2012 jeep grand cherokee. The contact received a notice for nhtsa campaign number: 14v115000 (equipment, tires); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The vin was unknown. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 14v115000 (equipment, tires); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The vin was not available.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v115000 (equipment, tires) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Water entering vehicle and collecting in the storage by the garage door opener control.now also have a mildew problem. Scared of electrical shock and inhaling dangerous mold.
On 10/15 at approximately 9:30 pm afire was noted with smoke coming out of hood while entering my garage.i shut off engine and thick white smoke filled garage. Aaa was called and came at 10:15 pm . Aaa tech diagnosed it as an electrical fire and refused to touch the car. Aaa was subsequently called on 10/26 when car was towed to jeep dealer. Alternator, pcm ( electrical "brain") and battery( which was fairly new) were replaced at a cost of 1141.82complaint filed with jeep - complaint #30355332. Jeep declined responsibility.
I have had severe electrical problems with this car. The car randomly shuts down while i am driving which puts me and my family in very dangerous situations. It looks like there is a recall intended to address this issue but it sounds like they do not have a solution yet. The issue is getting worse and worse and i am not in a position to buy a new car right now. What do i do?
Nhtsa recall number 19v-813 recall date: november 14, 2019 repair parts are still not available after one year. Vehicle has experienced stall while driving and now does not start. Dealership offered to tow vehicle to dealership but no estimate on time for repair. Recall r09 was previously completed.
The chrome tape in the cupholders comes up and cuts like a razor.
Fuel pump continues to run after car shut off. Result is a dead battery and my car in the shop.
Starting issues, starts up and quickly cuts off. All lights and power are on. Plenty of fuel in tank but not overfilled. I think it is the fuel injection area. I worry it will just cut off due to that while driving. This has happened at least 3 times in the past 3 weeks, it is becoming more frequent.
There were two recall in late 2019 from fca for my jeep. One has been for the fuel pump relay which jeep has the part but i've been unable to schedule for repair because the jeep dealership said they cannot get the part and blames jeep (fca). Fca blames the dealership. The second recall was for the dash pad peeling up, which requires a new dash pad. Again i've been trying to schedule this for 1 1/2 years and again the dealership blames fca and fca says the dealership isn't ordering correctly and fca has recently told me that "someone" at jeep has been cancelling the orders submitted without explanation. The fuel pump relay is a safety recall going on for the past 1+ years.the replacement dash pad has prevented me from trading in or selling my vehicle because the problem has negatively impacted the value of the vehicle.
The contact owns a 2012 jeep grand cherokee. The contact stated that after the vehicle was repaired under nhtsa campaign number: 19v813000 (electrical system) the vehicle stalled intermittently. The contact stated that while driving at various speeds, the vehicle stalled intermittently while decelerating. The vehicle was taken to the dealer on four separate occasions and the fuel pump relay was replaced twice however, the failure recurred. The dealer was unable to duplicate the failure. There was no fault code detected. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and several cases were opened. The contact was informed that since the dealer was not able to plicate the failure, no assistance would be provided. The approximate failure mileage was 142,000.
Dashboard delaminating, leather seat ripping under normal ware with lots of maintenance.the leather used in the dashboard is separating from the dashboard itself and causing a wrinkle effect, where as the leather seat just ripped even though its cleaned and conditioned at least 4 times a year
Since purchasing this vehicle, the entire wood trim inside the vehicle has broken off chunk by chunk and continues to do it. It started with the front around the start button and has worked around to the passenger dash and now is falling off on the doors. Sometimes i will get in my vehicle and see a piece of wood on the floor board. Dealership states that only the carbon fiber trim on the srt is covered but not the wood for my 2012 jeep grand cherokee overland. First started when my leather dash started to bubble and wrinkle up. Also, the plastic vents on the dash broke during the leather dash bubbling up and once that was fixed by recall, dealership stated that plastic vent is not covered even though it is caused by the leather wrinkling and bubbling up.
Car unexpectedly stalls out while driving
Prestige cjdof las vegas is falsifying documents and telling the customer that they have serviced recall parts on their vehicle and they have not!furthermore, prestige cjd put up barriers to prevent the customer from bringing in their vehicles for recall repairs! p36 and p14.
4x4 serivice on my 2012 jeep grand cherokee turns on all the time and i'm worried it won't ride the same in the rain when it has to run with all 4 wheels and it's just running with 2 while driving i'm really concern
1.jeep dies for no reason when decelerating it happens at highway speeds when taking the foot of the gasit last happened on highway 1 on a big curve, steering and brakes lost power on acliff side road.(scared me and the family 1/2 to death)it has happened on the dumbarton bridge in commute trafficit also happens when decelerating on off ramps or coasting to stop lights.you need to completelystop the car put it in park and press on the brake to restart it. This in traffic is also dangerousjeep says 10 things may cause it and they will not fix try any of then because they cannot pinpoint which one it is.2. Cruise control slams on the breaks for no reason.another dangerous problemno cars in front of me, open highway, no overhead bridges or guard rails in sight and the brakes slam on.
Unknown cause of overheating. Authorized service performed by dealer. Upon initial diagnosis of vehicle no code was put out while simultaneously in active overheat mode. Multiple investigations performed by service techs were performed.
I recevid a recall in august of a alternator that would be replaced..how extremelyimportant to repair the vehicleto ensure your safety and your passengers.it still , hasnt been fixed.i call them , they hang up on me.
Headrests popped a few months of each other while i was at a stop. I thought someone threw something into the car! hit the back of my head!
Over the last year i have had my jeep grand cherokee in for service with the dealership i purchased it from for various things from standard oil change/tire rotation to a very serious issue that involved the jeep shutting down or stalling while braking. This happens are various time for reasons that no one can seem to resolve. The dealership service department has not made one repair to the vehicle each time i bring it in because it does not show a code & they cannot recreate the problem, so they give me nonsense reason for it happening, the latest being short a quart of oil. Well needless to say, they topped off the oil & guess what, the jeep stalled the next day while exiting the freeway. I cannot express enough how scary it is to be driving and have your vehicle shut down as you have no idea it has done this until you try to steer as you no longer have power steering. Lights are still on; radio is still playing but you have no power to your driving abilities. I have expressed to the service department with 2 service technicians (nick & jim) and the service manager (ken) and nothing has been done. I have shared with them the reviews and possible fixes i have found online but they refuse to even look at those items because there is no code indicating that is the problem. I have a car payment for a vehicle that i don't feel safe driving because i don't know when it might shut down again & no one at ewald chrysler jeep dodge ram franklin will do anything to help me.
The issue with my car was exactly the same as its sister product, 2012-2013 jeep wrangler, which was recalled for this problem -reference the nhtsa campaign id no. 13v234000.the same design flaw exists in the 2012-2013 jeep grand cherokees and these models also need to be recalled.problem:the power steering return line contacts and wears a hole in the aluminum transmission oil cooler line. There is no warning light or obvious low fluid levels, so an owner may not have any way to know when it happens. Risk:such a condition can result in a loss of transmission fluid without the owner's knowledge, which may cause transmission damage and loss of function.in my case, there was no warning light or obvious low fluid levels.i continued to drive it until a regularly scheduled check up.i am unsure of whether there is any undetected damage, but i was told that i was only miles away from burning my transmission out and it shutting down.the repair cost was $849.27 at the local dealership.however, if it had shut down while driving on the highway, which i do often as a single mom with two daughters, the vehicle could have lost function while driving. Why isn't this recalled already?it's not safe andit's the same exact problem as it's sister product that was already recalled!
The 2012 jeep grand cherokee overland i purchased two years ago has started to completely stall while driving causing the power steering to not function as well as the brakes. This engine power turns off randomly at around 10-15 mph (when making turns, stopping and/or accelerating) but there are no warning lights that appear on the dash. All electrical power to the car still functions and the engine stall is not noticeable until applying pressure to the brakes or trying to steer the wheels. The first incident was (easter) 28 april 2019. The car shut off around 10 miles per hour as i made a left turn crossing the incoming lane into a parking lot. Luckily there was no car coming or a serious accident would have resulted. The frequency of these types of stalls have become greater. They are happening at least once a week without any type of warning. The most recent incident was november 7th 2019. This vehicle was released from the dealership on november 1st, 2019. The vehicle has been taken to the dealership multiple times to find the problem as well as maintenance. Nothing has been found that would cause this. The dealership says the vehicle is perfectly fine. As simple test drive will not be able to find the problem.this is the same concern as fca recall t59 and nhtsa recall # 17v-572.
Takata recallthe airbag does not work got into an accident and airbag did not pop out. The light for the airbag comes on and off.
Fuel pump, recall done but not effective. Almost three times a week, the jeep grand cherokee does not start or stalls right after starting. This is when i am parked and will just keep cranking and not start. The dealer wants to charge me to replace the fuel pump and does not acknowledge the recall is faulty. Driving on the highway, the car stalled on me for no reason and then took 5 minutes of cranking to finally start again. Luckily i was not in the middle lane on i95. At first it happened once or twice a week, now it is almost everyday.
Leather dash is bubbling and becoming disconnected from the underlying surface. No dealer will replace it in my area and calling chrysler directly didn't accomplish anything either. The value of the trade in has been severely impacted and isn't covered under the extended warranty as it is considered normal wear and tear. I'm the 2nd owner and bought the vehicle with 57k miles. The problem started about a month after i took ownership.
Starter turns over but wont crank and leaves me stranded. Horn goes off at random times. Windows and door locks sometimes wont work. Google says its the tipm. Happens while vehicle is moving and non moving. Has happend multiple times.
Well not feel safe driving this car since i purchase this car 4-5 recall on this car and no happy to take for repair because used my own time for this
4 times in the last 3 weeks, the last time just today, as i was decelerating and turning right while getting off highways onto exit ramps, the steering wheel felt like it locked - the power steering turned off, as did the power brakes - i had to coast, and the rpms showed 0, although all the lights were still on.i was forced to put the car in park - while still on the exit ramp - turn off the car and turn it on again to get it to drive normally.which it did, as if nothing had happened.but it's unnerving and certainly unsafe, and a quick search on the internet reveals it seems to happen quite frequently to other jeep grand cherokee 2012 drivers.
I went to push the brake pedal and pedal is stiff and will not push down. Jeep doesn't want to stop. Almost crashed into car in front of me. I have had no brake work at all.
Thermostat housing needed to be replaced because check engine light on03
Starting early in 2019 my vehicle started having issues with staling . A recall (v62) was issued to resolve this issue. My vehicle was "repaired " per v62 resolution on 1/5/2021 @corinthcdjr in corinth ms. Since, the 5th my vehicle has stalled 10 times in less than 100 miles driven. Generally while breaking on an incline or decline. Including 2 times today while taking my kids to school.
Leather dash cover peeling up, bubbles lifting heater vents covers and trim.affects vision. Failure started 5/2017
Car's tipm has been messing up. They say there hasn't been a recall on my model for that and another says it has been fixed. My car won't start at times, my horn honks at random times and just today my car stalled while on the interstate. I know the tipm had been a problem with these vehicles but i cant get any help with mine without paying out of pocket. I've about had it with my jeep.
We have had this jeep grand cheroke service three times and before having it service, the car has cut off while driving on the highway without warning.
The car started overheating randomly while driving on the highway. Pulled off, and the radiator hose was leaking, and the battery light turned on, in the vehicle. The car was leaking fluid, believe it to be radiator, and ac fluid. Took the jeep into the mechanic to verify the issue, and figure out what was going on. Shortly before taking the jeep to the mechanic, while driving, the service 4wd light appeared, and then the red lightning bolt turned appeared as well, on the dash as well. Not sure what is going on with it now.
My leather dash board started bubbling and has now completely peeled and shriveled up, also my carbon fiber door and dash trim has fallen off.
Driving home from work 22.5 miles i noticed a whine that increased in volume and pitch depending on engine rpm. Upon arriving at home and exiting the vehicle i noticed an odd odor that smelled like something burning. I opened the hood of the vehicle and noticed black smoke coming from the vicinity of the alternator. There were no flames present and i noticed discoloration on the alternator.
The leather dash has bubbled and pulled completely away from the windshield.this started happening before 10,000 miles.
Car was making humming sound during a 3 mile drive to work.leaving work that same evening, car hummed for a few minutes and the red battery light came on.drove home the 3 miles and my husband could not get any "codes" to come up on the reading device he plugged into the car. Next morning drove 2 miles and the lightlight came on again, no codes again.two hours later drove 3 miles to hair salon, light came on and when i parked and turned off my car, steam/smoke started coming out the front of the hood.luckily a pep boys was in same shopping center they came to assist me.they tried to start my car to drive it a few doors down to their shop, car was completely dead and would not take a battery charge after trying over and over again for a few hours.finally had a tow truck pick it up to move a few doors down to pep boys.they replaced alternator and battery and now the light has come back on again, the day after picking it back up.further tests are not being done, but replaced the alternator and battery at a cost of $938.
Alternator failed due to recall. I was not notified of this until after having failed and needing to be towed after being stranded on the side of the road in the middle of the night. All the cars functions had completely failed. The car was unable to be moved to a safe place, doors were locked, leaving my dogs locked and gated into the cargo area until lowing assistance arrived. Since the alternator was fixed i have had multiple visits to the dealership for replacement of battery, jeep failing two more times while driving down the road, needing additional towing assistance. Multiple electrical malfunctions continue to occur, including: forwardcollision warning, "brake warning flashing for no apparent reason. The passenger side heat failed needing to be replaced. All of the seat heaters within the vehicle have failed needing to be replaced. Most recently the drivers seat move forward function has stopped working, make the vehicle difficult and unsafe to drive as it is not at the appropriate drive distance. Contact to dealer to discuss fixing issues as they are electrical and most likely due to recall of the alternator. Jeep dealer declined that it was a related issue and that jeeps are known for these issues. Car is felt to be unreliable and unsafe to continue to drive at this point with the unknown reasons and causes for the recurrent malfunctions.
Takata recallwhile i'm driving the vehicle it will shut off.i will put it in park and it starts back up.this is unsafe because i can be driving in traffic or be in an intersection and it just shuts off.i've taken it to have a mechanic look for any readings and nothing is coming up.it also shuts off while trying to start the vehicle up for the first time. It takes several attempts, again nothing coming up when taken to the mechanic.this has been going on for almost a year.
A ticking noise coming from the engine area. When accelerating the ticking gets louder. Had noise checked by mechanic and it was the lifter and rocker arm. Had some replaced, this would be the third time. I have a 3.7 engine v6 grand cherokee and found that dodge has a recall for the charger, which is the same company.
I was driving on the highway and my sunroof shattered. I had a state trooper check out the damage and he saw no sign of a foreign object.
Our 2012 jeep grand cherokee overland has started cutting off while in drive, without warning. There are no indicator lights on and the radio continues to play as normal. The only way you know the vehicle is off is by looking at the rpm display now at zero or because you can no longer use the power steering. After putting the vehicle in park and re-pushing the start button, the vehicle starts up as normal. This issue has happened on five (5) occasions and is the scariest thing ever!! after the first time this happened, we took the vehicle to the dealership to be told there weren't any codes coming up to signify that there was a problem with the vehicle and a tune up was suggested. We went months without the issue occurring, but it has started happening again.we've encountered this issue on city streets and once while taking the off ramp on the highway.
While driving the the interstate my battery light went on a few minutes later an image of a lightning bolt hit the battery and i lost complete power. Took it to the jeep dealership took over a week to tell me its the pcm and that it had nothing to do with the alternator. Today i can pick up the car. They dated that i can pick up the car and then they told me my battery is very veryweek . They also assured me that one things has nothing to do with the otherwhich is total bull,.
In 2019 my engine light went on with code p0520 - oil pressure sensor. I replaced the oil pressure sensor and the engine light came back on a month later with the same code p0520, so i replaced the oil pressure sensor for a second time. Less than a month later i began getting a generic code p06dd. I have sense replaced the oil pressure sensor a 3rd time along with the oil filter housing and oil pump. It was fine for about a week but then code p0520 - oil pressure sensor returned. There issue is not mechanical and no one has been mechanical as all of the parts associated with the code have been replaced repeatedly. Nobody is able to resolve it and i cannot pass inspection until they do.
I contacted chrystler and they refused to do anything. My leather dash is pulling up. There are tons of examples of this happening when you search the internet.
My car began shuddering, the deal of driving a boat almost, feeling like the transmission is in a lower gear but not as rough.the dealer preformed recall repair fsa 14m02tsb 16-0129 today in denton. I drove home the 35 mi. And, although improved still felt the same. My boyfriend researched other bulletins and recalls. Then jacked the car up and saw a leak relating to 14m01tsb. I called but was told since i have 127798 mi and it has been more than 10 hrs, this no longer applies. There was no warning or coded related to these issues and i feel that these 2 issues are related to each other and 1401tsb should be extended to accommodate customers who have this issue but weren't aware as diagnostics do not show there is a problem and the leak is not severe enough to notice driveway spots. The only code of my car is an oxygen sensor code that showed up after the dealer repair today. I have seen many people who has this exact same issue therefore it is an ongoing problem that jeep manufacturers are fully aware of. I request that the previous 14m01 be extended to cover all parts, repairs and labor related to this issues for these vehicle owners. I am just outside the coverage of this bulletin and had my boyfriend not jacked up the vehicle and checked himself after researching the bulletins, we would still be unaware of the actual problem. I, and other owners need the problems address in bulletin 14m01 remedied by warranty extension or other satisfactory means to cover a problem that the manufacturer is fully aware of.
Uconnect is no longer working, looked online and in jeep forum many people have been complaining about this problem for years and jeep and iphone are well aware of the problem, i called the jeep uconnect telephone number and if they cannot do a soft reset you must go to the dealer to fix the problem, if you are out of warranty you must pay, has been going for a long time and ties back to iphone issues with iphone updates.when asked why i need to pay for a service that needs to be reset due to a manufacturer problem i was informed that this is just the way it is.
Wind shield wipers, over drive light and head lights on and can not turn off.signal lights and interior lights not working.
At 150,000 miles, developed a leak in the combination a/c condenser/transmission cooler unit.the dealer says this is essential to the transmission but not considered as part of the drivetrain.this defect seems to be very common with the wk2 model jeep grand cherokee beginning in 2011 through the present.there should be a recall to correct this design defect
I have repeatedly tried to get the recalls fixed for my 2012 jeep grand cherokee, but all of the local dealers tell me chrysler is only releasing one part per month per dealership and to just "wait!"i do not feel safe driving my vehicle.my vehicle is getting older, and other things keep needing to be repaired on the vehicle. It is just a matter of time before something bad happens to me. If they know there is a problem, how are they getting away with only releasing "one part per week" to each dealership across the country? this is gross negligence on chrysler's part and a waiting game for something catastrophic to happen to people like me.can you please offer a solution? i'm not as concerned about the visor.should i be concerned about about the other recall besides the fuel pump?when i call the dealer, they say when the v62 part "for me" comes in, they will do all the recalls together, but i'm on a list "with a 100 people before me!"that is so unsettling...it could be more than a year!
Hello, my vehicle has been under a recall since 2019 and jeep has not found the parts yet still. My check engine light constantly comes on and i'm sure it is the fuel pump relay. I don't know how much longer until my suv cuts out completely.
The covering in the dash is coming up that may prevent the air bag from deploying
While in motion, smoke started coming out of the front part of the roof inside the vehicle. After a couple of minutes, the passenger side visor began melting of its hinge until it fell off, then a flame began to come out of the hole where the sun visor is attached. This occurred even after visors were changed due to previous recall.
I have contacted larry miller chrysler jeep in thornton colorado in june 2014 asking to have my vehicle serviced for the recall (s). I was told that they would have to order the part. In october 2014 (5 months later) i called to see why i was not getting called in for the recall service. A very rude parts department staff laughed and told me it could be months as there weren't enough parts. He told me to just wait until i was contacted. It has now been a full 7 months and i am still waiting on the call to get my recall (s) taken care of.
2012 grand cherokee laredo, consumer stated manufacturerfound a defect in the brake booster, which prevented the vehicle from stopping.updated 9/11/17
The metal bezel on cup holder trim peels and causes cuts on hand and fingers. Its the center console shifter bezel trim with lightening assembly. This has been going on for about a month now.(65k miles) i've cut my hand multiple times. I believe its the hot/cold that causes to peel. Poor craftsmanship. 2012 jeep grand cherokee laredo.apparently on jeep forums there are plenty of complaints there about this. I'm not the only one.
I have an ongoing problem with starting my 2012 jeep grand cherokee v8 overland.the jeep will start but will stall right away.sometimes if you put the jeep in gear quickly it will stall in gear also.most of the time it stalls right after starting.i have to shut the jeep off and press the start button again to get it started.i have had this jeep at the dealership (colorado chrysler jeep) multiple times over the last two years and the "resolution" for the dealership is that they can not recreate the problem.on 4/10/15 the dealership said that it stalled on them and they replaced a switch ig 08053059.received the jeep back and it stalled the next day.called colorado chrysler jeep back and they said that the service department would have to get an electrician in to have it looked at and that would take a couple of weeks.i called chrysler at this point and chrysler had me take the jeep into cherry creek dodge because they could "get me in quicker". On 5/22/15 i took the jeep to cherry creek dodge and the service department performed procedure s1308000399 5/2015 outlined in chrysler's star system.the next day the jeep stalled.i have called back multiple times to both chrysler and cherry creek dodge with either no answer or no solution.cherry creek dodge is now putting me of with a new recall saying the service department thinks that will fix the problem, and chrysler wants to go with what cherry creek dodge says.my problem is that this has been going on for two years.i'm not sure what to do at this point.ever day the jeep stalls at some point.any assistance with this problem would be greatly appreciated.we first noticed this problem at about 25,000 miles.we took the jeep to colorado chrysler at 35,451 miles and the jeep has about 54,000 miles now.at first the stalling was just every once in a while, now it happens daily.
Coolant on jeep went to 245 red light went on.white smoke with bad smell out of the exhaust and no heat.burning smell outside of car..took the car to petboys. They filled it with antifreeze and said it could be the head gasket ..took it to jeep dealer ran test said it was fine...4 days later went to 245 again burning smell and white smoke out of exhaust.. Filled it with antifreeze again.drove on highway and local streets...i'm afraid the jeep will go on fire..please help, me..thank you
Got a letter by mail in regards to a recall for my grand cherokee 2012 for a alternator diode thermal fatigue and sun visor wiring.on 9-14-17 took jeep in to dealership for recalls to be fixed. Got jeep back on 9-15-17 but dealership informed me that battery was no good. Dealership offer me a $300 battery which i decline because i know battery is not that expensive at other places. Took new battery to dealership and replace it before i left the shop. At this time the service advisor from dealership did not gave me any explanation other than they don't have the recall alternator but they put a temporary one and gave me paper to sign. As i was driving home the battery light turn on. I thought that it was normal since i had just replace the battery. Saturday morning when i got out from work, i was driving when the jeep stop completely on the road. The lights on the dashboard turn on and warm air came too. I had to call a family member to come and help me move car from the road. I called dealership to report the problem and i had to tow the jeep back to dealership. On 9-18-17 dealership called me to let me know that now the problem is the pcm module and that is going to cost me about$900 to fix it. I feel that the reason why my battery and pcm module are not working is because of the problem with the alternator.i feel that the manufactures are responsible to fix everything that is wrong with the jeep. Right now i have no vehicle to move and not knowing when the recalls are coming in because there's poor communication with customers. I had to town my jeep back home because i can't afford fixing the vehicle when i feel is the manufacturer responsibility to take care of the problems. It's been a week since i drove the jeep and got it back not drivable. The dealership ipac in san antonio has a very poor customer service and would never go back for any service.
Heard high pitched noise from possible steering column. Took to dealer and was told alternator was bad but was never contacted about recall p-60 from 10/14. Apparently my vin number wasn't registered for that recall even though my alternator went bad. Sound is still there. Took car 4 times. Last time told power steering fluid low. Sound still there. Whistling noise inside of car only. Heard better when parked or stopped. If move steering wheel sound goes in and out. Filed complaint against brandywine chrysler plymouth for rudeness and being very dismissive and biased because i am a woman. They stated normal sound but sound is new and not always consistent and only just started recently was not there at time i bought the car. It's a 2012 with only 16,000 miles on it.at this point do not recommend a jeep to anyone or any car from that dealer. Currently waiting on 3rd recall parts to come in. I'm going to go to an independent repair shop and take legal action if necessary. ....updated 10-20-15 updated 11/13/2017
My 2012 jeep grand cherokee has issues starting. Push to start on key no longer works. Push to start in the car takes several attempts. The issue seems to be getting worse. Batteries have been replaced in keys. The issue persist when not using push to start and inserting key and cranking. It tries to crank, electronics flicker, then nothing. When i first noticed the issue the car would start typically on the second attempt. Yesterday it took around ten attempts turning the key to get the car started.
Repeated recall p36 (executed) then r71 for vanity light wiring. I don't understand why the manufacturer can notify and then postpone any fix for nearly a year! this problem was supposedly fixed with recall p36 and can result in a vehicle fire, now a new recall r71 is issued that will not be executed for nearly year. What am i supposed to do carry a fire extinguisher?
My car turns off while driving differnt times of the day could be in the morning or could be during the day. It just shuts off with no sign the lights are on in the front the radio is still on its happened several times. Some times does not want to start randomly... This is my 3rd time taking it into the dealer with this same issue and they keep saying nothing is wrong with it. This last time i was on the freeway and it just shut off. I just want them to repair it. The fist time i took it in i want to say i wasunder the warranty miles around 34 or 36000 i am going to confirm with the dealer.
Vehicle stalled twice while driving. Once while turning left on a city street and once while breaking hard to stop at a stop light. Dealership cannot find a cause and cannot duplicate the problem while in their possession. Jeep customer service says it is a known issue with no known cause. All recalls are up to date.
I have had a problem with my car stalling randomly since the day i bought it brand new off the lot. I have been complaining to the dealership for 8 years now and they have never once offered to fix it. They kept telling me nothing was wrong with my car. The last time i took my car in for randomly stalling (while on the freeway), my warrenty has just expired and then they told me i had to replace my entire fuel pump system. Now a few weeks ago i received a recall about my fuel pump system saying do not drive your vehicle beaucse its unsafe. The manufacture has told me they will not supply me with a rental car, public transportation pass nor will they reimburse me for rideshare services. I have had nothing be problem after problem with this car i bought brand new off the lot. Now they are telling me not to drive it until its fixed but cant tell me when they can fix it. This is absurd. My dash board in my car also was defective (the leather covering it shrunk and peeled up). The manufacture told me it was "cosmetic" and they would not cover it so after years of complaining, i finally just paid for a whole new dash board myself out of my own pocket. Now they just sent me a recall for this part and i've already paid for it. How can you help?
Takata recall . Carbon fiber trim on the interior has peeled off.
I was driving on a city street when the vehicle lost accerlation. No check engine light. I stepped on gas it wouldn't accerlat. I then pulled the vehicle over to side of street. Put it in park and then turn it off. Then i restarted the vehicle and alighting bolt came on dash. I couldn't gain speed, the only thing my vehicle did was roll in drive not speed at all.
My engine light has decided to light up in my jeep randomly one day after starting it. After scanning it, it shows code p0522. The research i have done has shown it usually shows the oil light when it is that code. So as a result, i have had my oil changed again and i have ordered a oil pressure sensor/sender hoping that will fix all my problems which will be installed next sunday (7/7/2019). I also had to change the water pump because it had a crack in it, the thermostat just for precautionary measures, and the belt because it had a tear in it about half the size of the width. All of this to try to figure out the problem with the engine light and the scanner showing the code p0522. So we will see if that actually fixes the problem.
This vehicle had the recommended recall repair for the sun visor completed on 5/19/2105. While driving the area above the rear view mirror began to emit smoke and within about 30 seconds flames erupted from the same area. The flames quickly spread towards the passenger side sun visor as i frantically looked for a safe place to pull over. It was 5:45am on a dark country road with no shoulder. I turned the vehicle off, exited the vehicle and called 911. The flames continued for at least another 15 minutes. When firefighters arrived they had difficulty stopping the burning though it was small because they could not access the battery for the vehicle (it is apparently located under the front passenger seat and unaccessible other than from under the vehicle.) firefighters had to completely disassemble the electrical system to the sun visors to stop the burning. They identified a screw and wire that were the cause of the fire. It was not until i returned home and researched the recall that i discovered that the screw and wire assembly is the cause of the fires. This recall repair obviously is not a resolution to the problem. Had the flames spread to the driver side area i would have been injured or possible killed. Had i had a passenger in the vehicle they could have been injured or killed also!!
For the last 30,000 miles the car stalls while driving; mostly when slowing down to make a right turn. I have taken it to the dealer several times and they can't find anything wrong. The car is now doing it more often and i am concerned that i can get in a car accident. This week stopped on monday august 15th and thursday, august 18th both times during a right turn; the first in the afternoon turning on city street and today turning from the highway, from a speed of 55mph to 25mph. The car has 58,000 miles and i don't feel safe driving it. Every time i slow down for a turn, i am concerned that the car may stop. The dealer has had the car for over a week twice and they can't find the problem. What should i do next?
The car has shut off three times and on the third time i was driving about 40 mph and almost lost control. Very dangerous lucky i was exiting the expressway. *dtconsumer stated engine light was on, had it checked and it was a o2 censor #2.
The leather dashboard on my jeep grand cherokee is delaminating (i.e., detaching from the dashboard).chrysler is aware of the problem and issued an "x-81" extended warranty (which they failed to communicate to consumers) and is now refusing to take steps to correct the issue.this problem causes a distraction while operating the vehicle and if it continues to worsen it may impede visibility.
The automatic charging system light came on 2 hours into driving north on the highway to wisconsin from chicago.there was no human action that correlated with the light coming on.it simply came on when going consistent speed on the highway in no traffic.i learned from the driver's manual that this most likely meant that the alternator had failed and i needed to get assistance immediately.i took the car into a repair shop on a thursday where it would remain for 10 days as things began to unfold.the employees of the repair shop could identify no fault in the alternator after thorough inspection and driving tests.the warning light had turned off.however, after it had been cleared of all inspection and turned on, there was an enormous failure in the car causing it to smoke.without warning, the alternator caused such a massive short that it not only failed itself, but also broke the car's engine computer.i come to find out that there was a recall by chrysler (t36) for this specific issue and included 2012 jeep grand cherokee's.i was never made aware of this recall but there is no question that this failure is specific to the manufacturing errors by chrysler jeep.there have been a total of 10 recalls on the 2012 jeep grand cherokee, 3 of which have been specific to this vehicle, and clearly, now a 4th.this could have been a been an incredibly dangerous situation and the failure by chrysler to notify me or include my vehicle in their recall is preposterous.i have documentation regarding repair and claims attached. More info and claim documents available upon request.
I purchase my 2012 jeep grand cherokee with 5.7liter engine in january 2017. For nearly two years it was fine but then it started stalling. It stalled at least 15 times in the last year. It usually stalls when slowing down for traffic or a red light but can also stall after having been stop for red light, or upon acceleration from a red light~ on rare occasion it has happened while driving 40 to 50 miles per hour. There is no indication the car has stalled until you try to accelerate, steer, or brake, as the air conditioner and radio remain unaffected. I've taken the jeep to my dealership numerous times and they have been unable to resolve the issue. They first thought it was a fuel pump so they put a new fuel pump in. A few weeks after installing a fuel pump it stalled again so i brought it back and they reinforce the connection. A few weeks later it stalled again so they had me bring the car in and they attached a black box to it that functions much like an airplane's black box which recordes data. I drove it around without incident for about 5 weeks and we thought we had the problem solved. Of course 2 weeks later it stalled again so i brought it back. They reinstall the black box and had their work is used the jeep as their daily commute trying to trip a code. It took a while but about a month later they finally got a code for a wiring issue. Fortunately, since it wasn't covered in my extended warranty, and at great expense to them, they replaced the main wiring harness. It worked for about 6 weeks and then stalled again. They said they've done everything they know to do and offered to give me a high trade-in value for the jeep to get me out of this unsafe vehicle.
I was driving on the highway and their was a tractor trailer traveling at a slow rate of speed. I preceded to pass it on a two lane road. As i passed the tractor trailer my now flashing check engine light came on and the my vehicle started to shake, so i pulled off the road immediately. My vehicle had about 100000 miles on it and had ran great up until this point. I had it towed to the local authorized jeep dealership. They let me know that my lifters and cam was damaged and needed to be replaced in which was a $4000 job!
The leather dash shows bubbles and waves from the leather delaminating. It has completely pulled away from the window. Concerns me that it is over the passenger side airbag- will this affect deployment?
My alternator and then my ecu computer were damaged exactly in the same way that was described in the p60 recall. Unfortunately i realized that my vin is not listed in the recall.how can i get reinbursed from the dealerall the expenses that i paidif my vin is not in the recall although it has the same damaged that is described in the p60 bulletin , please advisemarcelo
It was raining i had to start breaking was getting close to a red light, could not stop and crashed into another car and totaled mine and injured me.
A year ago i called my dealership about my car not starting just weeks after completing a major (normal) service. After complaining to the dealership and jeep directly, i had my jeep towed and they agreed to fix the fuel pump (a recall that had recently come out, but not yet on my specific jeep). The fix seemed to work for a few months, but then began happening again, only now i can sometimes start the jeep after waiting awhile. Less than 2 months ago when my jeep wouldn't start again, i called scheduled an appointment to have it fixed again, along with an oil change. When i picked up my jeep, i learned that the fix was not done. The mechanic noted that it had already been done. I complained to the cashiers that the jeep not starting was the main reason i brought the jeep in. I asked to speak to someone, but they couldn't find my service adviser. I asked them to have him call me. He never called. I left several messages and i've sent emails to the supervisor, and no return calls. Now i have a new problem in addition to the jeep not always starting, i have a significant water sloshing noise coming from the passenger side. Note: each time that my car has failed to start, it was first in the off position and parked. The number of times my jeep has failed to start, or died after start had been more than 10 times.
Heard a loud 'bang' under the hood while cruising @ 72mph ona new hampshire inter-state. Immediately lost control and crashed into a guard rail, bounced back into the highway, hit the guard rail again and wound up backward into the guard rail. Some witnesses stated that they saw fire and smoke under the front of the vehicle.
Warning lights on dash randomly come onand off.back hatch randomly opens without activation.happens when vehicle is stationary and moving.
This recall data last refreshed: oct 17, 2017nhtsa recall number: 17v-435 recall date: june 9, 2017manufacturer recall number: t36summary:the alternator may experience diode thermal fatigue failure due to cyclical loads induced by electro-hydraulic power steering.safety risk:failed diodes may also develop a resistive short circuit that can result in heat, smoke and/or fire originating within the alternator.remedy:the alternator part number must be inspected on all involved vehicles. Vehicles found with the suspect alternator will have it replaced with a new alternator containing improved diodes on all affected vehicles.recall status: recall incomplete. Remedy not yet available
Having issues with gear shifting and the major complaint is the vehicle completely shuts down without warning and i have had vehicle in multiple times for the same issue and no answers. This happens as vehicle is moving and you have to pull over with no power no steering nothing. Scary deal. This has been going on for years
My leather on dash started bubbling then it just peeled back (leather dash has delaminated). I am being told the wrinkles in the leather dash could cause an irregular passenger airbag deployment.
Back latch messed up would shut costed me 400$.
The vehicle turns off while driving at high rate of speed. The first time it happened my wife and 2 year old daughter were in the vehicle in traffic. Brought in twice to the jeep service center and the could not duplicate. The vehicle just turns off randomly while driving. Opened a case with fca jeep na and both the service center and fca have told me sorry about your luck we couldn't find anything wrong with it. I find it hard to believe that an auto maker would feel comfortable releasing this vehicle to a customer let alone having it on the road in general. I don't have anything to attach to the complaint because the vehicle is still at the jeep service center.
Leather dash coming up and forcing plastic heater covers to come into sight of view while driving, all carbon fiber trim around dash and all doors is not sticking and has cut, poked and injured other and myself. Some of the trim is vary pointy and really sharp and if does not stay down makes a risk of impaling someone, poking out an eye or worse. Was told a recall was on it and already performed, but clearly was not fixed even after recall. Dealership wants to charge alot of money to repair since they say it was already in for the same recall.
My car was services on a fuel pump safety issues;;;now im experiencing the same issues...this is a major issue...this can cause my life and other on the road...if my car keeps shutting off while driving...i contacted the dealer...i was told i didnt have any warranty after was replaced it accordding too them. ..? thankful no accidents but my car shutt it off.what are my options now???
Takata recallleather on the dashboard comes loose, i've taken it to jeep to repair and it happend again. The adhesive dissolves and makes the leather bunch up.the front left headlight blinks for a few seconds every time engine starts.engine stalls and doesn't start at times.
Leather on dash started wrinkling/bubbling thenjust peeled back (leather dash has delaminated). I am being told the wrinkles in the leather dash could cause an irregular passenger airbag deployment. Dealership rick hendrick of charleston and hoover of summerville only concerned with proper deployment of passenger airbag. Leather dash coming loose with significant wrinkles and distortion. Will affect passenger airbag deployment per design intent due to deviation in tear seam geometry. Research states the dash problem is a result of a supplier not performing the correct application of adhesive and cure procedures.
The catalytic converter went bad 6 months after i purchased the vehicle as i was driving on the hwy the check engine light came on i took it back to jeepthey told me $2300 to fix it. And i had just purchased the vehicle 6 months prior
The recall was issued one year ago and no further action has occurred.
Engine recall for tipm
When car was purchased had an issue with stalling. Brought it back to the dealership where they stated that since they could not get it to stall there was nothing they could do. Recall on the fuel pump was supposed to fix the issue but in fact made it worse and now being told its the tipm
In august 2017 i purchased the 2012 jeep grand cherokee from mossy motors.a recall 17v-435 was issued and an unknown dealership inspected, not reprised, the alternator and marked 'complete' to the recall.in may 2019, the alternator, which was in recall 17v-436 quit working while driving and surged the pcm on my car.causing all steering, lights, etc to quit working and thankful did not cause an accident.i was stranded ok the side of the road and had to be towed.upon replacing the alternator (we paid for because we thought all recalls were complete as stated - until further investigation), it was found the pcm also needed to be replaced due to surging from the alternator that was inspected, instead of replaced.fca is reimbursing for the alternator but said they will not for the pcm, although i was told from an fca customer care specialist, fca was aware that if the alternator was not replaced it would indeed cause the pcm to fail.i have attempted several times to dispute the non-reimbursement for the pcm replacement, but no one at fca could get a case manager to call me back and just instructed me to contact the dealership.the dealership who completed the 'inspection' is unknown to myself, and stated unknown from the customer care representative at fca.
Cold started vehicle.waited for fast idle to subside (cool weather).placed in drive and slowly accelerated into garage, appr 30 feet.braked vehicle to full stop.vehicle seemed to be under some level of power, more than idle speed with no acceleration by driver.began to shift out of drive and once the shift lever was in the neutral slot, the engine rpms increased to about 4000 rpm.engine was shut down in neutral to avoid shifting into park at high rpm. Second occurrence on 15nov2012, same situation.contacted local dealer (bb - chrysler jeep) (16nov2012 0931), spoke with pm - service consultant who stated that there were no recalls or service bulletins on this vehicle for acceleration type problems.he recommended to bring in for inspection if it happens again.
I was pulling into a parking spot and transitioning the vehicle to park when the vehicle accelerated. I had my foot pressed firmly on the brake but it did not stop and it went up and over a parking barrier into another parked vehicle.
Vehicle loses all power when slowing down or stopped. Lose ability to steer. Have to restart the vehicle.
Car began to sputter and rise in rpms and missing gear going into nuetral and causing dangerous situations in traffic runs at 2 rpms in ideal standpoint now car is leaking fluids and service 4wheel drive lights on i read that there are recalls for this issue in other keeps but not for my vin number and this is a manufacturer problem
Tl-the contact owns a 2012 jeep grand cherokee. The contact stated that while attempting to stop, the vehicle violently accelerated and excessive force was required on the brake pedal. The failure recurred on numerous occasions. The vehicle was taken to a dealer where the failure was unable to be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 3,525. Djr
Multiple incidents - stopped at corner heading uphill.happened to touch both brake and gas pedals at the same time. I found that when going into the intersection at the change of light, no gas (propulsion) for approx. 5 seconds.complained to service mgr.he advised he had heard this before and would contact chrysler.never heard from him again.over the two years this problem occurred about 4 times.i have since been told that nissan has also engineered this into their cars as if this makes it right.
There is/has been continued issue with the 2012 jeep grand cherokee not starting and/or ignition getting stuck in starting mode. When the ignition is evidently started after several attemtps the speed control excells to maxed rate including rpm rate while in parked state or driving and upon breaking it did not stop the increased speed until 1 minute or more later (very scrary).
Vehicle stalls when applying brakes while decelerating.all power is lost and very difficult to steer or brake.the vehicle will restart when put back into park after drifting to a stop.this is a random problem that occurs 1-2 times every couple of weeks on average.the problem has been reported to jeep and has been at the dealer several times but they cannot reproduce the problem and there are no engine codes being generated.this is a very dangerous hazard and i have simply been lucky i have not been in a serious accident yet as a result.
Yesterday, 5 jan 12, as i approached a stop light i removed my foot from the gas and applied the brakes. The vehicle did not slow down as expected.it was as if the engine was fighting me.i put the car into neutral and the rpms shot up to about 5000 and then went back down.the cruise control was not engaged and my foot was on the brake, not on the gas.today, as i was coasting towards an intersection, foot off the gas, i stepped on the brake and again the engine revved up causing me to have to press very hard on the brake to stop.after no more than one or two seconds the problem disappeared.this could easily cause a serious accident.
Car lost all power for steering and braking.car stalled.was at low speed 5-8mph turning to the right into agas station driveway from busy roadway ofspeeds of 55mph.car went straight and rolled to a stop.grateful was parking lot and ditch in front of me and not the gas pumps or another vehicle as i had no control of the car stopping. I have twice had car to dealer for car going into limp mode. Both in year 2016. Same cylanoid each time.
This is my third time experiencing this system failure. Each time while driving and the vehicle in motion, the truck shuts off. Each time this has almost caused an accident as i was turning onto a street. The first time it shut off in the middle of driving was as i easy slowing down to stop at a red light and lost all controls as the vehicle died. I did not accidentally touch anything. This is extremely dangerous and something needs to be done bout it asap. It turns off unwarranted while driving. I have to put the vehicle in park and press the start button to turn the vehicle back on. I do not know what part is causing this problem. It happens out of nowhere occasionally and not everyday either.
I was driving my jeep from a stop sign and it all of a sudden slowed down and would not accelerate. The engine light comes on and forces me to pull over, restart it and it runs fine after that.well, it's happened 3 times after this and i have arranged a 7am service for it on monday.the book says check the gas cap or it may be bad gas, but i burned the gas down to 15 miles left and filled it with super unleaded. No matter what i do, like shift into n, rev the engine, nothing works until i pull over and restart it.
The contact owns a 2012 jeep grand cherokee. The contact stated that while parking with the brakes engaged, the vehicle erroneously accelerated and traveled over a bush, a hill, crossed a four lane road and then crashed into a tree. The contact indicated that the air bags failed to deploy and the engine continued to rev after the contact exited the vehicle. The contact then removed the key to shut off the engine. The contact suffered a bruised chest during the incident but did not require medical treatment. A police report was taken at the scene. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 53,500.updated 11/21/14the consumer stated the vehicle was put in park, before she exited, with the engine still running.updated 12/02/14
Vehicle randomly shuts off while driving. No indications of problem as far as warnings. Loses all engine power, power steering, power brakes. Happens when slowing. Once shifted to neutral or park, it will restart without issue. Intermittent dangerous problem. No faults active, no diagnosis to be found. Vehicle is up to date on recalls as far as we can tell. Concerns for safety are present. Vehicle currently has 128929 miles, but this has happened 3-4 times a year randomly since we purchased it at 33k in 2014.
Problem developed just after 10,000 miles with mild vibration on acceleration. Problem persisted and got worse. I had vehicle checked by dealer and head mechanic at 15,000 when in for oil change. Definitely was a problem, took a day to diagnose with help from jeep. /chrysler said it was failure of the transfer case/drivetrain control module. It took from june 25 until august 19 to obtain new module. During that time vehicle vibration worsened further requiring backing off on acceleration and then continuing acceleration to get up to highway speed. Very much like riding on a bad washboard road plus noise coming from under front and then additional noise from rear. When going up moderate inclines back end began strongly vibrating to the point where it felt back end was going to start hopping plus a clunk noise. Backing down acceleration and then reaccelerating would lessen problem but still made vibration. Final cause after repair: cause listed as broken propeller shaft with universal joints, replaced transfer case to rear axle; replace rear prop shaft due to carrier bearing failure causing vibration; replace final drive control module per diagnosis for shuttering in driveline. Vehicle has 17,578 miles at repair completion. Problem appears fixed in the first 500 miles i have driven since repair.
My acc sensor will not connect therefore my cruise control does not work, leaving useless buttons on my steering wheel. We have no idea what is wrong with the whole system. Took it to the dealership and while they were doing recall work, they checked it. Said i would have to buy the $2,000+ acc unit and then it would probably be $1,000+ labor and then however much if they have to replace wires or anything else. I just want my cruise to work, i don't care if the distance part works. Warranty would not cover it and i'm sure i no longer have any factory warranty left on my vehicle.
Jeep was turned on while brake was applied.engine began to rev, jeep then lurched forward while brake was still applied.jeep came to stop approximately 40 feet from where the jeep was turned on.it was a scary ride, no control over the vehicle.
Letter from congressman barber on behalf of constituent regarding a mechanical malfunction with his 2012 grand cherokee overland; attn: taj sultan.the consumer stated on occasion, he would brake and accelerate simultaneously to avoid rolling backwards. He soon discovered, while doing so, with the jeep, it would creep a few feet into the intersection, and there would be no acceleration for about five seconds.
1.jeep dies for no reason when decelerating it happens at highway speeds when taking the foot of the gasit last happened on highway 1 on a big curve, steering and brakes lost power on acliff side road.(scared me and the family 1/2 to death)it has happened on the dumbarton bridge in commute trafficit also happens when decelerating on off ramps or coasting to stop lights.you need to completelystop the car put it in park and press on the brake to restart it. This in traffic is also dangerousjeep says 10 things may cause it and they will not fix try any of then because they cannot pinpoint which one it is.2. Cruise control slams on the breaks for no reason.another dangerous problemno cars in front of me, open highway, no overhead bridges or guard rails in sight and the brakes slam on.
Tl- the contact owns a 2012 jeep grand cherokee. The contact stated that while driving at various speeds, the vehicle experienced an unintended acceleration. In addition, the engine revved but failed to accelerate on several occasions. The contact stated that nhtsa campaign number: 14v154000 (service brakes , service brakes, hydraulic) was received in may of 2014, nhtsa campaign number 14v391000 (electrical system) was received in august of 2014 and nhtsa campaign number: 14v636000 (electrical system) in december of 2014. The dealer informed that the parts were not available and no estimated date for receiving the parts could be given. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 25,000. Djr
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving approximately 30 mph, the accelerator pedal fractured. The contact merged to the side of the road. The vehicle was towed to a dealer. The technician was unable to diagnose the failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 38,000.
The contact owns a 2012 jeep grand cherokee. The contact stated while driving at 55 mph, the accelerator pedal was depressed, the rpm increased however, the vehicle failed to respond. There was no warning light illuminated. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that jacksonville chrysler, jeep, dodge and ram located at (11101 nurseryfields dr, jacksonville, fl 32256), exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.parts distribution disconnect. The failure mileage was 125,000.
My 2012 jeep grand cherokee laredo has stalled when turning on and has often not turned on. When driving the vehicle the car has shut off almost causing an accident.this has happened on many occasions. The car accelerates often when driving the lights, airbag symbols, etc turn on erratic. I had to replace the alternator and battery due to faulty timp which jeep has recalls on however not my year although-my car has the same problems which i have to pay for and i have researched and many other jeep owners have the same issues and jeep is very aware and are not taking responsibility, i feel unsafe driving this car especially with my children, the car is unreliable and have been late to work due to the car stalls and lack og turning on. This car has a mind of its own starts when it feels like it, speeds up on its own, lights turn on off,tells u keys left the car when it hasn't. Very angry at jeep i should not have to pay for faulty equipment due to your negligence!
The contact owns a 2012 jeep cherokee. The contact stated that while at a stop light, he felt the vehicle accelerated independently. He keep his foot on the brake and turned off the vehicle and turned it back on and the vehicle reset. The vehicle was taken to the dealer for a diagnosis. The dealer stated they could not find a failure. The manufacturer was not contacted. The failure and the current mileage was 10,000.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle surged forward abnormally when first started. The failure would also occur while the vehicle was engaged in park. The contact stated that the anti-lock braking system and the four wheel drive warning lights illuminated when the failure occurred. The vehicle was taken to the dealer several times and the manufacturer sent several engineers to further inspect the failure. The manufacturer was not able to determine what caused the failure. The vehicle was not repaired. The failure mileage was 40 and the current mileage was 2,000.the consumer stated his foot was on the brake, when the vehicle lurched forward. Updated 01/07/13
I was going approximately 20-25 approaching a signal light. I let off the gas and applied the brake as the light was red. As i let off the gas, the engine began to rev higher and as i applied the brake i had to apply it harder and harder as the engine continued to rev even higher. I began to smell the brakes burning as they tried to hold the car back. Fortunately i had the foresight to put the car in neutral. Itcontinued to rev for about 5 seconds and then went down to normal. It has happened once.no warning lights went on. The dealer said that they contacted the detroit technical bureau and they suggested that maybe it was the floor mat, or my foot, etc, etc but claimed they had no other reports of this occurring. I don't have carpets as i opted for the rubber mats and they sit tight to the floor. And my foot was not stuck on the gas. I was conscious of the fact that my foot was on the brake and not the gas as i was trying to figure out what the heck was going on. They said they drove it and did computer checks and had no explanation. The service rep said the response from the technical bureau would be "insulting to me". The dealer was bradshaw jeep in watertown, ct and the service rep was victor. I wrote this out on the service order and kept a copy.
My grand cherokee has stalled several dozen times over the past few years and the dealer can't fix it. The car stalls when slowing to a stop or turning through an intersection but we can't duplicate the problem at the service center.the dealer kept the car for nearly a month trying to duplicate the problem but could not, but i have kept records over the past year of all stalls and the conditions and the only condition that remains constant is that i am quickly braking from 40 mph or faster or i am braking while turning. Initially it only occurred while turning left, but now it occurs while turning right and while braking quickly while going straight.i have been in several near misses due to losing power steering and brakes and i am to the point to where i can't allow anyone but me to drive the car due to the safety factor. Twice i almost hit a car while turning and once a big rig almost hit me in the side as the car stalled mid-intersection of a six lane highway.the car is still under chrysler's warranty, and as noted, the dealer has tried to fix the problem, but has failed time after time.the problem has occurred dozens of times but the latest time was today, at which point i decided to submit this complaint.although i can't duplicate the problem on demand, there are 3locations where it most often occurs, and it most often occurs in the morning. The first location is about 2.5 miles from my house, and the other two are 5 miles each from my house. Two of the three locations are at intersections with red lights, while the third is simply the location of where i work where it has stalled multiple times while just turning into the driveway. It also has stalled several times while coming home or just driving around or on vacation.dealer has replaced fuel pump relay, wiring, and some emission control parts.
There's a eecall for the fuel pump, that may cause my jeep to stop all of a sudden when driving it. The recall has yet to have an answer as to when it will get fixed. I don't want my car to stall as um driving and cause an accident, the safety of my children is at risk. Need this to be fixed asap.
The contact owned a 2012 jeep grand cherokee. The contact stated that when the vehicle was parked and shifted into reverse, the vehicle accelerated rapidly without warning and crashed. The contact suffered a fractured nose that injured the sinus cavities and a fractured rib. Medical attention was required. A police report was filed. The vehicle was destroyed and towed. The manufacturer was not made aware of the issue. The failure mileage was 120,000. Updated 05/10/16*ljupdated 05/24/18
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle would not start occasionally. In addition, while accelerating from a stop, the accelerator pedal traveled to the floorboard. The vehicle stalled without warning. The contact received notification of nhtsa campaign number: 15v115000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 55,000.
The contact owns a 2012 jeep grand cherokee. While driving at 65 mph, the front passenger side visor behind the headliner caught fire. The contact stated that the passenger side column, the visor, and the headliner with various wires had to be ripped off to stop the fire. The contact extinguished the fire. The contact was injured, but medical attention was not required. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 54,000.
Around sep of this year chrysler notified me of two recalls on my jeep grand cherokee; p36 / nhtsa 14v-391 (sun visor wiring) and p14 / nhtsa 14v-154 (brake booster corrosion)..when i contacted the local dealer they told me to wait until oct as the manufacturer didn't have parts available.i contacted the dealer, planet jeep in flagstaff, az on 10 oct and was told chrysler was rationing parts and that they would place me on a list.i've been in that virtual queue waiting on parts since 10 ocvt 2014 and every time i call the dealer i'm still on the list.i contacted chrysler to complain about the poor service as i've been waiting for parts to fix safety problems for going on three months.i've been through several recalls over the past 40-years and have never experienced an excessive delay like this.it is actually easier to get my mercedes benz repaired and the nearest dealer is a 2hour drive from hear.chrysler has demonstrated a lack of concern and no sense of urgency to correct two safety issues with my vehicle.their advise to me was to continue contacting my dealer to ensure i'm still on the waiting list.
The contact owns a 2012 jeep grand cherokee. The contact stated that the battery warning indicator illuminated. Also, the vehicle failed to start several times without warning and the battery had to be recharged several times. While driven over un-leveled land, the vehicle stalled and various warning indicators illuminated. The vehicle was taken to the dealer (blackhawk motors, 1621 s marquette rd, prairie du chien, wi 53821, (608) 326-8400) where it was diagnosed that the alternator assembly failed and further repairs may be required. The vin was not included in nhtsa campaign numbers: 17v435000 (electrical system), 14v634000 (electrical system), and 15v115000 (electrical system). In addition, the vin was included in nhtsa campaign number: (visibility). The manufacturer was notified of the failures. The approximate failure mileage was 87,000. Parts distribution disconnect.
The leather dashboard is shrinking and coming unglued from the dashboard frame.the defroster vents are now affected and being pulled by the disintegrating leather.i am concerned that since the dashboard coating is no longer affixed to the car, the dashboard will be ripped off and become a projectile if the airbags inflate.the problem exists all the time but the threat exists most when car is in motion.
The contact owns a 2012 jeep grand cherokee. The contact stated that nhtsa campaign number: 14v391000 (electrical system, visibility) and nhtsa campaign number: 14v154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for repair. The dealer stated that the parts were not available. The manufacturer was made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure. The vin was not available.
The side view mirrors are an obstruction of the driver's view when turning into spiraling parking lots.the mirrors are so large, (larger than necessary to see what is on the side of the vehicle) that i have to sit forward and look around the mirror or above the mirror, or below the mirror to see the line in the street.it is very hard to see where the lines are when driving into a parking space or an atm machine.i am a tall person so i imagine a shorter person would really have trouble with visibility when driving and trying to see what is on the sides of the vehicle.i have to be very cautious when driving because i have almost hit other vehicles when turning left due to obstruction of visibility.i can see through the side view mirrors, i just cannot around the mirrors.this is definitely a design defect because i cannot see anyone not having a problem seeing around these mirrors.my husband complains about the mirrors and everyone that drives my jeep.the mirrors need to be smaller and lower so that you can see over and around them.i have never had this problem with any other vehicle and i fear that there will be many accidents or near accidents with drivers if this defect is not corrected.i am very cautious when driving in certain situations because of the visibility problem.i am considering selling the vehicle (which is not a year old yet) due to the safety issue of the mirrors.
The contact owns a 2012 jeep grand cherokee. The contact stated that the rear windshield wiper was inoperable. The vehicle was taken to savage 61 chrysler dodge jeep ram located at 4645 pottsville pike, reading, pa 19605, (855) 821-8752, to be diagnosed. The contact was informed that the windshield wiper motor was defective and also that tipm (totally integrated power module) was the cause of the failure. The vehicle was not repaired. The contact was informed that the part was $1200-$1300 parts and labor. The manufacturer was not contacted or made aware of the failure. The approximate failure mileage was 68,000.
Last few days were extremely hot in the north east.my car was parked in an open parking lot over the weekend and the front windshield developed a crack due to extreme hot weather. The dealer and manufacturer (fiat/chrysler) told me the standard warranty expires after a year. I am in the process of getting it replaced thru my insurance company. Isuspect this to be a manufacturing defect of the tempered glass.
Hello, my dashboard continues to warp and i'm concerned this is causing impairment of my defrost and possibly my airbag. As you can see this is an ongoing problem with jeep according to numerous threads on jeep forums. Also, a news story is provided here:https://youtu.be/le_4rvabook
When parked, i tried to lock car using key fob, which armed the alarm but did not lock the doors. I tried using master power lock on driver side door to lock it, but this didn't work either (none of the doors will lock). Separately, after leaving this parked spot, i tried using the windshield washers while driving to clean the windshield, but the sprayers did not work. Only the wiper blades activated. After a diagnostic test by repair shop, i'm told the totally integrated power module needs to be replaced.
I took my car for three recalls one of them was the brake booster. They called me the other day to pick it up. I went and they told me everything is fixed. The problem wasn't fixed. I almost crashed 4 times and i had to call a tow truck. I called the dealer and they said if i want them to look at the car and find the problem they would charge me. I told him it's the brake booster and showed him a video to prove it. He declined to help me...updated 06/06/17 *as
Informed by technician that i have the right rear shock to be leaking oil, causing the car to bounce, poor control, rusty brake pads and possibly more problems in the future. The vehicle also have been selected for an important safety recall (brake booster prematurely corrode. I not satisfied with all these safety problems for a car i paid off, bought brand new, only two years old, with such disturbing problems, constantly taking it to the dealership it is inconvenient. The seat belt is difficult to click, un-click and i am very disturbed. I am constantly at the dealership repairing and worrying about what will be next. Chrysler has sold to consumers like myself a poor quality vehicle.
The leather dashboard on my jeep grand cherokee is delaminating (i.e., detaching from the dashboard).chrysler is aware of the problem and issued an "x-81" extended warranty (which they failed to communicate to consumers) and is now refusing to take steps to correct the issue.this problem causes a distraction while operating the vehicle and if it continues to worsen it may impede visibility.
Electronic stability control malfunction indicator light randomly goes on and off while vehicle is in operation. Automatic wiper blades randomly activating while vehicle is in operation when no moisture or rain is present. Automatic key-less entry/exit system intermittently fails to work when using door front handle sensors. Dealership has recommended replacement of tipm under extended warranty in effort to resolve issues.
In my 2012 jeep grand cherokee overland model with a leather dashboard, the leather material has separated from the dashboard and is affecting the winter performance of the front windshield defroster by partially blocking the air vents.this presents a safety hazard that will only get worse with time until jeep issues a recall to fix or replace the faulty dashboards on these vehicles.
The paint along the top of the car windshield is bubbling up, rusting, peeling across the top of the windshield line. It continues progressively to get worse all along the top of the windshield. We had a few car repair centers look at the car- they had to have multiple people come out and look at it because they had never seen anything like it. They said the paint was extremely thick on the roof and along the windshield line. It should never be that thick. They said this should be fixed in a manufacturer recall as it is a manufacturing defect and is probably affecting other cars painted at the same timeframe as mine. The paint issue continues to get worse. The car repair estimators said the roof and surrounding windshield paint need to be replaced or this will continue to corrode. This car has never been in an accident or had the windshield replaced.
Purchased new 2012 jeep g.c. Suv in dec. 2011. Appx 6 months later a windshield crack appeared from center-bottom of windshield near front center speaker on dashboard. Crack started from bottom edge extending upward for about 2 inches, then grew 8 inches up, turned left for 12+ inches.replaced windshield at dealer ((p104355-northwest jeep in houston tx) several months later ($$$).then, after about 3 months, another similar crack occurred from center bottom, moving upwards, turning left and branching upwards to right. Performed spot repair to stop crack growing, did not work.this week, crack appeared in driver's front side window diagonally 40 degrees to leftfrom center-right inside door panel to middle of side window rim near outdoor rearview mirror.will take car to dealer this week.in all instances, no apparent outside impacts (rocks etc), so firmly believe all 3 cracks are stress related to either chasis body and/or temperature change.checking with various jeep blogs (edmunds etc.), many others reporting similar incidents, but mostly originating around center windshield rearview mirror.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 19v813000 (electrical system) however, the part to do the recall repair was unavailable.the vehicle was taken to newnan peachtree chrysler dodge jeep ram (53 hollz pkwy, newnan, ga 30265, (678) 369-6037) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated the vehicle failed to start immediately and required several attempts to start. The failure recurred consistently. The contact stated that the windshield wipers also failed to operate at the desired speed in inclement whether with several unknown warning lights illuminated. The vehicle was not repaired. The manufacturer was not made aware of the failures. The approximate failure mileage was 84,000. Vin tool confirms parts not available.
When turning on the right front turn signal my emergency flashers come on instead of the turn signal. Fog lights doesn't work at all.wind shield wipers come on randomly whether it is raining or not.these all happen when driving the vehicle.sometimes the vehicle will turn off right after starting.i have to re-start.
The contact owns a 2012 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The vin was not provided. Updated 10/04/16*lj
2012 jeep grand cherokee. Consume writes seeking reimbursement for vehicle repairs. Consumer would also like tpim replaced along with all vehicle recalls associated with vehicle repaired. *ld the consumer stated a/c not working.
The contact owns a 2012 jeep grand cherokee. The contact stated that the push button start hesitated at times. After a second attempt, the vehicle was able to start, but the failure progressed without warning. The contact also stated that there was excessive fog and that the vent controls were not functioning properly. The failure was reported to the dealer and they were not able to replicate and diagnose the failure. The dealer indicated that they performed the repairs for nhtsa campaign numbers: 14v391000 (electrical system) and 14v634000 (electrical system), but provided no confirmation. The dealer only stated that these two of the four recalls were performed and that they did not know when the other two recalls would be performed. The contact received notification of nhtsa campaign numbers: 14v154000 (service brakes, service brakes, hydraulic) and 15v115000 (electrical system) and the dealer did not give a specific date for when the parts would become available. The manufacturer could not provide an estimated date for the two recall repairs. The failure mileage was not available. Ma 10/5updated 11/07/2017
Due to passenger blender door being stuck,no heat circulates on passenger side...causes windshield to freeze up making visibility almost impossible on that side in freezing weather conditions esp. On highway at ordinary speeds. Several people have addressed this on the internet..should be a recall item for safety purposes.
2012 jeep grand cherokee.consumer writes in regards to lack of parts to fix sun visor vanity lamp wiring under recall. The consumer stated the dash rattled, the sunroof had to be fixed on several occasions, the glove box,alternator and engine head were replaced.
The contact owns a 2012 jeep grand cherokee. The contact stated that the rearview mirror area and the upper center front area accumulated water. The accumulated water dripped down to the floor inside the vehicle, which caused mold in the rug. The vehicle was not taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was contacted at 800-992-1997 and stated that the sun roof drain needed to be cleaned out. The approximate failure mileage was 90,000.
I was washing my car in my driveway while i was washing my car everything was fine. As i started to dry all of a sudden there was a largecrackon my windshield starting from rear view mirror. I know i was leaning on the top ofmy car to wash and dry but i know i'm not large enough or strong enough to make this crack. I never leaned on the windshield ever.after reading other people's concerns with this situation i could have leaned on the car and added more pressure to an already pressure point to the vehicle. I called the dealer and spoke with a manager and he just said perhaps a rock i mentioned i would go over and show him.i took it to the dealerand they found no chip or anything that may have been the cause. I was told they would talk about it and let me know. I want to know one dealer had 75 windshield on back order.perhaps this was a manufacturer defect and they are trying to sweep it under the carpet.[xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2012 jeep grand cherokee. While driving 50 mph, the windshield had a loose connection that created an abnormal noise and vibration. The vehicle was taken to cabrera auto (carr #2 km 82.2 salida expreso hatillo, pr-2, arecibo, 00614, puerto rico, 787-333-84100) to be serviced per an unknown transmission recall. The dealer was informed of the windshield failure, but the vehicle was not diagnosed or repaired due to the diagnostic fee. The manufacturer was not made aware of the failure. The failure mileage was 70,500.
The contact owns a 2012 jeep grand cherokee. The contact stated that the vehicle was able to start but failed to shift out of park. In addition, the windshield wipers failed. The vehicle was towed to the dealer who indicated that the transmission module, the wiper motor and the (tipm) totally integrated power module failed. The vehicle was repaired. The contact was not included in nhtsa campaign numbers: 15v115000 (electrical system). The manufacturer was notified of the failure. The approximate failure mileage was 75,000.
The contact owns a 2012 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v115000 (equipment, tires) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 jeep grand cherokee. The contact stated that while driving at 65 mph, the contact heard an unusual noise coming from the rear end of the vehicle. The vehicle then began to shake violently. The vehicle was taken to a dealer where it was diagnosed that the there were several rear bolts on the rear base of the tire axle flange that were loose and some had fractured off the base flange. The dealer replaced all the tire bolts. The manufacturer was made aware of the failure. The contact also mentioned that he had received notification of nhtsa campaign number: 15v115000 (electrical system) but the part as not available. The contact felt they exceeded a reasonable amount of time for repair. The vehicle was not repaired. The failure mileage was 6,000.
Since purchasing my 2012 jeep gc, lugnuts have become loose and at times fall off the stud while driving. Regardless of how well, or how many times the lug nuts are torched down, they become loose and fall off. I have replaced over 5 wheel studs because they break off under pressure and twice as many lug nuts at $12 a piece. Each repair has cost me over $150 a visit for stud repair. While moving from minnesota to california, my lug nuts became so loose on my wheel the wheel almost fell off going 80 mph. This is a serious and dangerous problem. My vehicle has less than 85,000 miles on it.
Corrosion on the hubs of all the wheels has been an issue with my car just about 1 year after purchasing it brand new. This is not just a problem with my jeep. I have noticed on many jeeps in my area. It is not an issue that the warranty covers despite being a new car. This seems like a manufacture issue.
The contact owns a 2012 jeep grand cherokee. The contact was driving approximately 35 mph when the tire warning light illuminated on the instrument panel. The vehicle was parked overnight however, the front passenger's side tire was found to be deflated. The vehicle was taken to the dealer for diagnostic testing. The manufacturer was made aware of the failure and advised that the wheel could have been damaged due to the driver's negligence. The vehicle was inspected by an independent mechanic, who advised the contact that the wheel was leaking air due to the welding at the time of manufacturing. The vehicle was not repaired. The approximate failure mileage was 14,000.updated 4/24/13updated 05/20/2013
Over the last year, there has been several incidents with lug nuts coming loose while driving and causing loss if the lug nut and tire wobbling (noise). On 11/09/14, i was parking my vehicle driving under 5 mph and heard a loud pop. Once the vehicle was parked, i got out and looked by my driver side rear tire and see that lug nut and wheel stud broke off. I am scheduled to see the dealer tomorrow for a review of the issue and look for other damage. The ongoing issue of loose lug nuts is a great concern and makes me wonder if there is a bigger issue with faulty studs or wheel bearings.
My vehicle has decided to start bogging around 35mph. It has continually done this for a week and has decided to start driving horrible. It does not drive like it has been. We are going to check what the problem might be sunday (7/7/2019) and attempt to fix. My jeep is no longer covered under warranty.
The contact owns a 2012 jeep grand cherokee. While driving at various speeds, the vehicle began to vibrate. Shortly after the vibration of the wheels, the rear passenger wheel detached from the vehicle. The vehicle was towed to the dealer for diagnostic testing; however, the details of the failure could not be determined at the time. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 41,000.
The contact owns a 2012 jeep grand cherokee. While driving approximately 70 mph, the contact heard an usual noise and the vehicle began to vibrate violently. The vehicle was taken to an independent mechanic where it was diagnosed that the lug nuts on the rear passenger wheel fractured and needed to be replaced. The vehicle was repaired, but the failure recurred on the rear driver side wheel, and then again on the rear passenger side wheel. The manufacturer was not made aware of the failure. The vin was unknown. The approximate failure mileage was 56,000.
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