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We found the following complaints for JEEP GRAND CHEROKEE (2002)

Read complaints for JEEP GRAND CHEROKEE (2002)

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The vin was unavailable.

I brought the subject vehicle in for recall items. Idealt with mr. Ralph alfano of arroway. I immediately advised that i was profoundly deaf, and i may not fully understand all conversation. I was processed to have the recall work done and brought the vehicle in on november 9, 2017. During the day i spoke to the service department on my cell phone. They advised an additional part had to be installed. I could not understand fully what they were telling me, but the work was done. It turned out that they felt that they had to replace the impact sensoron the airbag, and for this they charged me $315.83. As this is related to the defective module of the recalled airbag, this should be part of the recall (and not charged to the owners of the vehicles).i ask you to intercede in this and take action to protect the consumers from being charged for this additional work. Is this not part of the recall? your public notice does not fully describe the repair and parts that are included (nhtsa recall number 15v-046).please follow up and advise.

The contact owns 2002 jeep grand cherokee. The contact received notification of nhtsa campaign id number 12v527000 (air bags) however, the required part was unavailable to perform the repair. The manufacturer was notified of the problem and they were unable to provide an expected date for the remedy part to become available. The contact had not experienced a failure. Updated 12-30-13

Nar6-03-2003*mrthe consumer was involved in an accident and the air bags did not deflat.

Takata recall. The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.updated 01/06/17*ljupdated 01/11/17.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part was not available within a reasonable amount of time. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) in february of 2015; however, the part needed to do the repair was still not available. The contact felt the manufacturer exceeded a reasonable amount of time. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign id number 12v527000 (air bags: inadvertent bag deployment) and contacted the dealer to secure an appointment for recall service. The contact was advised by the dealer that the parts needed to complete the repair were not yet available. The dealer was unable to provide an estimated time for the recall parts to become available. The manufacturer was not contacted.the current mileage was 80,000.

The contact owns a 2002 jeep grand cherokee. The contact stated that he received a notice for nhtsa campaign number: 12v527000 ( air bags) and was very concerned since he believed the failure specified in the notice was a very serious safety issue and the parts were not available. The dealer was not contacted. The manufacturer was made aware of his concern but they were not able to provide a time frame of when the parts would become available. The contact had not experienced a failure. The current mileage was 114,000.

Air bag light on.car was taken to chrysler dealer,ponce by pass rd # 2 poncefor recall m35/nhtsa 12v-527the car was at dealer 4 days. They call us to pick up car , parts were no available at this time. They explain parts will be order. They told us to return back on dec 20, 2013 , they had the parts on site. Car was taken to dealer but 9 hours later , they call to pick up car . They receive the wrong parts.they will re-order parts an will call for repair / replacement. At today's date they had not provide service and/or call for service. A call was placed today to [xxx] to rep. [xxx] . He told " chrysler does not known how will be fix ".information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

On april 14, both of my front airbags deployed without reason while the car was idling stationary in drive with my foot on the brake. I was in the drivers seat and my two young boys were in the backseat. Fortunately, nobody was significantly injured. I suffered a bruised knuckle, and something flew in the back seat and hit my son in the head, but no injuries were significant enough to warrant a doctors visit.the damage to the interior of my car is significant. The steering wheel and dashboard will need to be replaced, the clock on my radio has stopped working, and my change drawer is broken. I called the recall hotline almost immediately after the event and they took my claim. My case number is 314 529 09. They instructed me that they would send out an inspector to come out and look over my vehicle. They also told me not to drive my vehicle in the meantime. I have a job and a family and i need a vehicle.it has been a week, andno inspector has called me. I have called the recall hotline 4 times since the initial event, and each time they put a note in my case number and promised an inspector would call.i need to know what to do next. I need to get a replacement vehicle or have my vehicle repaired. My insurance company will not cover this repair as i have liability coverage only. My vin number is [xxx]. I am aware there are 2 recalls open on my car. The important one being recall r06 for the airbag system occupant restraint control module.this recall was addressed a few years ago but i was told that the part required to remedy the condition was not available, and that i will be contacted with a follow-up recall notice when the remedy parts are made available. I had never received this follow up recall notice.information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

The contact owns a 2002 jeep grand cherokee. The contact stated that she received notification of nhtsa campaign number 12v527000 (air bags) several months ago and was informed by the manufacturer that the parts were not yet available. The contact had not experienced a failure. The vin was unavailable.

The contact owns a 2002 jeep grand cherokee. The contact stated that he attempted to have the vehicle repaired under nhtsa campaign number: 12v527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported in november 2012, there should have been a remedy available before february 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair.the contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact stated that she attempted to have the vehicle repaired under nhtsa campaign number 12v527000 (air bags) but was informed that the parts were unavailable. The manufacturer was notified of the failure and was also unable to provide an arrival date. The approximate failure mileage was 120,000.

I was sent a letter from chrysler about my jeep grand cherokee airbag problem. In november of 2012this vehicle, which is driven by my 20 year old daughter, had the airbag light illuminate.i contacted ourmechanic here in bend, oregon and he informed me that the airbags were not functioning and that immediate attention was needed to repair this problem.i did not allow my daughter to drive the car andhad the repair made at a cost of about $500.00 dollars.shortly after this repair, i received the recallnotice from chrysler and talked to my mechanic who confirmed that this is exactly the repair that wasmade.i send chrysler the repair bill as they stated on the recall form.two weeks ago i received a phonecall from chrysler informing me that the parts are not available to fix this problem and they are not sureof what is causing the problem, therefore they will not be refunded for this repair.chrysler is trying to delay or deny this very serious safety issue and i do not appreciate the way this was handled.

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning indicator remained illuminated. The vehicle was included in nhtsa campaign number: 12v527000 (air bags); however, the part needed for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The vin was unavailable. The approximate failure mileage was 130,000.

Lleve mi carro y al parecer no lo corrigieron, me engaaron

The contact owns a 2002 jeep grand cherokee. While driving approximately 40 mph, the contact crashed into the preceding vehicle. The air bags did not deploy. The vehicle received damage to the front end. A police report was not filed. The contact received injuries to the face, but did not receive medical attention. The vehicle was not diagnosed nor repaired. The vehicle was included in nhtsa campaign number: 15v046000 (air bags). The manufacturer was not made aware of the failure. The approximate failure mileage was 185,000. Parts distribution disconnect.

I have the light of my seatbelt on always.

The contact owns a 2002 jeep grand cherokee. While driving at 65 mph, the air bag warning light illuminated intermittently. In addition, the contact stated that there was a loud warning chime. The vehicle was taken to a dealer, but was not diagnosed or repaired. The failure recurred on numerous occasions. The vin was included in nhtsa campaign number: 15v046000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 140,000.

The contact owns a 2002 jeep grand cherokee. The contact received recall notifications for nhtsa campaign numbers: 06e011000 (fuel system, gasoline), 06e022000 (service brakes, hydraulic), and 12v527000 (air bags). The dealer stated that the parts needed to complete the repairs were not available. The contact received the recall notices months ago. The manufacturer was notified. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact's air bag warning indicator illuminated continuously. The failure mileage was unknown.

The contact owns a 2002 jeep grand cherokee. The contact stated that both the air bag and engine warning indicators would illuminate upon starting the vehicle. The warning indicator illuminated continuously until the vehicle was turned off. Nhtsa recall campaign id number 12v527000 (air bags) was associated with the failure. The recall was scheduled to began in april of 2013 and the part was unavailable. The manufacturer was notified of the failure but was unable to provide an expected date for the remedy. The approximate failure mileage was 110,000.

The contact owns a 2002 jeep grand cherokee. The contact stated that he received notification of nhtsa campaign number 12v527000 (air bags) several months ago but was informed by the manufacturer that the parts were not available. The manufacturer could not provide an estimated date for when the parts would become available. The contact had not experienced a failure. Updated 9/17/13

The contact owns a 2002 jeep grand cherokee. While driving 40 mph, the air bag warning light illuminated. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the parts for the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The failure mileage was 225,000. Parts distribution disconnect.

The contact owns a 2002 jeep grand cherokee. The contact received a recall notification of nhtsa campaign number: 15v046000 (air bags). The part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.

I have been attempting to have local chrysler dealership complete repair on safety recall m35/nhtsa 12v-527 for almost two years and they keep saying they are waiting on parts from manufacture.

Received recall several months ago.dealer says parts have not been made available.

This is not about an accident or incident.the date above is approximately when i received the second notice. This is my second recall notice regarding the air bag. The first was a few years ago.as usual the letter states the parts are not available and i will be notified when they are. I called my local chrysler dealer henry brown in casa grande az. I was told the parts are still not available. What is the use of sending me all these recall notices and never getting the parts to address the problem.

Rollover accident and no airbags deployed. Left hand injured from the broken glass. Unable to sleep due to the incident. Recall was sent but the part was never in or issued prior to the crash.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2002 jeep cherokee. The contact stated that while parked, the air bag warning light illuminated as the warning chime sounded. The vehicle was included in the recall under nhtsa campaign number: 12v527000 (air bags), and was taken to the dealer for recall service. The contact was then informed that the parts for the recall repair were not available. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 120,000.

The contact owns a 2002 jeep grand cherokee. While turning the vehicle on, the air bag warning light illuminated. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 80,000.

Chrysler has issued over 10 recalls on my 2002 jeep grand cherokee and have failed to complete any of the required recall service. They have not received any parts from their suppliers to replace the defective parts covered under the recall. The amount of affected vehicles are over 950.000chrysler has still failed to resolve any of the outstanding recalls on my vehicle,and has not offered substitute transportation after 9 months that the numerous recalls were issued, and not resolved due to zero availability of replacement parts.this is a major safety liability that chrysler is conveniently ignoringupdated 06/4/13*lj

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag light remained illuminated. The contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 108,000. Vin tool confirms parts not available.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign id number 12v527000 (air bags) and stated that the necessary part was unavailable to perform the repair. The contact was placed on a massive waiting list by the dealer. The manufacturer was not notified of the problem. The contact had not experienced a failure.

I was parked with engine idling, air condition on, conversing with my adult niece, transmission in park with my left hand on steering wheel when with loud banging sounds driver side steering wheel airbag deployed in front of my face and my left upper extremity, hitting my left arm and pushing it away from me and front passenger deployed in my niece's face and right upper and lower extremity without reason.i had my seat belt on when this occurred. My left arm was injured by airbag impact leaving soft tissue damage, an abrasion, ringing in ears and neck pain.my niece suffered abrasions on her right shoulder and legs, ringing in her ears and emotional trauma. Passenger compartment (glove box) and its contentswas expelled hitting her legs. The center front console ash tray was effected, pushed open and its contents was also expelled. I was in much shock because of this event. Incident occurred in an apartment parking lot.

Takata recall. The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 06v119000 (engine and engine cooling) and 15v046000 (air bags). The parts had not been supplied by the dealer to receive the repairs for longer than six months. The manufacturer was unable to provide a reasonable time frame to schedule the repair. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2002 jeep grand cherokee. While starting the vehicle, the air bag warning indicator illuminated and failed to turn off immediately afterwards. The contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 83,600. The vin was not available.

Takata recall. The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) and waited an extended period of time for the part from the manufacturer to be supplied to the dealer. The vehicle was taken to the dealer who provided the recall remedy. The manufacturer was contacted for several months until the dealer was able to supply the part and the repair. The vehicle was repaired according to the dealer. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact stated that while driving approximately 45 mph, the air bag light indicator illuminated. The vehicle was taken to a dealer where the technician diagnosed that the air bag control module was damaged. The vehicle was not repaired. The manufacturer was made aware of the problem. The approximate failure mileage was 110,000.

2002 jeep grand cherokee.consumer writes in regards to air bag system occupant restraint control module recall notice.the consumer stated he received the recall notice one year ago. He visited the chrysler dealer twice, only to be told the parts were not available.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags), however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 04/04/16*lj

The contact owns a 2002 jeep grand cherokee. The contact stated that she attempted to have the vehicle repaired under nhtsa campaign number: 12v527000 (air bags) but was informed that the parts were on back order and not available. The contact felt that since the failure was reported in november 2012, there should have been a remedy available before december 2013. The contact had not experienced a failure.

The air bag warning lights came on and stayed on.the dealer tells me they need to replace the air bag operating module.

It is six months since notification of the and i have yet to receive the part.i have call the dealership and chrysler and neither can tell me when the part will be available. There is no explanation on why it is taking so long to get the part.my seat belt and airbag lights are on and this needs to be immediately resolved.

The contact owns a 2002 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 15v046000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag recall under nhtsa campaign number:12v527000 (air bag) was remedied; however, the air bag warning indicator was still illuminated. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 120,000. Updated 10/02/14*lj updated 03/10/2015

The contact owns a 2002 jeep grand cherokee. The contact stated that he attempted to have the vehicle repaired under nhtsa campaign number: 12v527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported november 2012, there should have been a remedy available before february 2014. The contact stated that the manufacturer had exceeded a reasonable time for the repair.the contact had not experienced a failure.

2002 jeep grand cherokee.consumer writes in regards to air bag recall notice.the consumer stated the air bag light recently illuminated, while driving. When he contacted chrysler, he was informed they were working with a supplier.

Air bag warning light stays on intermittently upon startup, usually will go out if shut off and restart, but not always.has been recalled twice already for airbag issue so am fairly confident this is the same problem still.only 89000 miles on the vehicle and is 100% garage kept..

2002 jeep grand cherokee.consumer writes in regards to a faulty air bag sensor.the consumer stated the air bag illuminated back in 2011. He received a recall issue in june 2013. When he went to the dealer, he was informed the parts were not available. In february 2014, the parts arrived and the sensor was replaced. However, the light illuminated again 4 days later.the consumer returned to the dealer, and was informed the air bag sensor was bad and it needed to be replaced at a cost of$200.00.

2002 jeep grand cherokee. Consumer received recall for occupant restraint control module filter circuit and can't get fixed. *tachrysler was refused to send the necessary software to any car repair business in bethel alaska.

Takata recall. The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag light illuminated after the air bag recall repair was performed. The failure recurred, but was not diagnosed. The manufacturer was made aware of the failure and advised the contact to reach out to the local dealer that performed the recall repair. The vehicle was not repaired. The recall details were not provided. The failure mileage was approximately 169,000.

My power steering went out, the air conditioner quit working, the air bags light will not go off, headlights come on and off when no one is in the vehicle, the electrical sensors are inoperable, and the heated seats get too hot, or not work at all.i have yet to receive any recalls for my 2002 jeep grand cherokee overland.i would like to know why i have not received anyrecall notices for the problems that have prompted chrysler to issue recall notices for above issues.

The contact owns a 2002 jeep grand cherokee. The contact stated while driving approximately 25 mph, the air bag warning indicator illuminated with the sound of a chime. The failure occurred continuously until the engine was turned off. There was a recall associated with nhtsa campaign id number 12v527000( air bags). The part remained unavailable. The vehicle was taken to an authorized dealer who stated the malfunction was contributed to a fray air bag impact wiring connector. The vehicle was repaired. The manufacturer was notified of the problem and they were unable to provide an expected date for the remedy part. The approximate failure mileage was 147,200.

Television warning for bad air bag chip.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the manufacturer was made aware of the issue. The contact had not experienced a failure.ma 10/6

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Vin tool confirms parts not available. Updated 1/12/16

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning lamp illuminated intermittently on the instrument panel. The vehicle was taken to the dealer. The technician diagnosed that the air bag module was defective and would need to be replaced. The manufacturer was made aware of the failure and stated that the vin was not affected by nhtsa campaign number: 12v527000 (air bags). The vehicle was not repaired. The failure mileage was 141,000.

In december of 2012, we received a recall notice from chrysler regardingthe occupant restrain control (orc) of the airbag system. The airbags deploy inadvertently when over stressed. We are fortunate that this has not happened to us ...yet! on december 16,2013, one year later, i called both pamby's chrysler dealership (where we take our car for service) and the corporate offices for chrysler to report that our airbag light is now on permanently. We were and are concerned that the air bagmightdeploy while we are driving the vehicle and cause an accident. Both pamby's and chrysler have stated that they have not received the part-one year later!i gave all of my contact information to chrysler with a promise that my concerns would be addressed via email. No one has contacted me.now i have received an additionalrecall for the trailer hitch as it causes fires!how long will it take to repair this? we have ownedjeeps for almost forty years but with the new "we don't care about your safety" attitude, we will not buy another. Thank you for your assistance.

The contact owns a 2002 jeep grand cherokee. The contact stated that he received notification of nhtsa campaign number: 12v527000 (air bags ) in march of 2013. The contact stated that he contacted the dealer numerous times to have the vehicle repaired but they stated that they did not have the necessary parts available to complete the repair. The vehicle was not repaired. The manufacturer was not notified. The contact had not experienced a failure. The vin was unavailable.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

Takata recall. The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

2002 jeep grand cherokee.consumer writes in regards to parts unavailable to complete air bag system occupant restraint control module recall. The consumer stated the parts have been unavailable for over a year.

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning light illuminated. The vehicle was not diagnosed nor repaired. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The contact had not experienced a failure. Parts distribution disconnect. Updated 05/11/16*ljupdated 11/20/2017

2002 jeep grand cherokee.consumer writes in regards to air bag not deploying during an accident.the vehicle rolled over, and at least one person was injured.

The contact owns a 2002 jeep grand cherokee. The contact stated that while driving various speeds, the air bag warning indicator illuminated continuously until the engine was turned off. The malfunction recurred whenever the vehicle was in operation. The vehicle was included in nhtsa campaign id number 12v527000 (air bags) however, the part remained unavailable. The manufacturer was notified and they were unable to provide an expected date for the remedy part to become available. The approximate failure mileage was 135,000.

My husband took our jeep for a quick 5 mins drive round our neighborhood to keep the battery charged. About one minute after he start driving g he heard a bleep noise. As he was turning back to our house the passenger airbags on both sides deployed. I checked jeep websiteand it stated the car had a recall r06 orc module. Contacted jeep they said there is a recall since 2015 (we never received any paperwork).they refused to fix the airbags and suggest we contact dealer for completion of the recall. I contacted dealer and they say they will not touch the airbags because they have already deployed .

The contact owns a 2002 jeep grand cherokee. The contact received recall notices for nhtsa campaign numbers: 12v525000 (seats) and 12v527000 (air bags) however, the parts needed for the repair were unavailable. The manufacturer was notified. The contact had not experienced a failure.

Neither chrysler nor a "local" dealer will supply the part needed for me to install the fix. I'm a qualified mechanic and have all the needed factory tools including the drbiii and access to tech connect. Reading through the chrysler document dated november 7th 2012,i fully understand the issue (material change in the squib capacitor) and the patch chrysler is offering. The proper fix would be replacement of the defective capacitor. I am asking for the part so that i can do the fix - nothing more.

In november 2012, chrysler and you announced a recall of my and just under a million other 2002 jeep grand cherokees m35/nhtsa 12v-527. It is now three months later.about three weeks ago, i received a recall notice, telling me, firstly there was a recall (does it really take two+ months to notify me?) and that chrysler was hoping the parts for a permanent fix, currently unavailable, would be available as quickly as possible -- with absolutely no hint of how long this might be. Does it really take more than three months to manufacture and distribute a part involved in a safety recall -- "a small chance of an inadvertent deployment of the front ...or side airbag! inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash." and, as for nhtsa, shouldn't you be prodding chrysler to hasten the completion of this recall?

2002 jeep grand cherokee.consumer writes in regards to vehicle air bag system occupant restraint control module.the consumer stated he received conflicting information regarding the recall. The first time he was informed the vehicle was not defective. Later, he received a letter inquiring about the status of the vehicle, which indicated, there was a problem. When he contacted the dealer, he was informed, the parts were not available.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign id number: 12v527000 (air bags) in the mail several months ago and stated that the dealer informed her that the parts were not available for the repair. The vin was not available. The manufacturer was notified. The contact had not experienced a failure.

At every stop there is a noise in the air bag compartmen

The contact owns a 2002 jeep grand cherokee. While the vehicle was stopped at a stop sign, the air bags inadvertently deployed without warning or impact. There were no injuries. The dealer (newnan peachtree chrysler dodge jeep ram, 53 hollz pkwy, newnan, ga 30265, (678) 369-6037) was called and stated that they would replace the control module under warranty, but not the air bags. The manufacturer informed the contact that the vehicle would be serviced per nhtsa campaign number: 15v046000 (air bags), which covered the module replacement and not the air bags. The failure mileage was 187,000.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact stated his air bag light came on and continuously stayed on. The contact stated that the manufacturer repaired the failure, however the failure recurred . The vehicle had not been repaired. The failure mileage was unknown.updated 05/12/14*ljupdated 05/15/14

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign id 12v527000 (air bags: inadvertent air bag deployment) and contacted the dealer to secure an appointment for recall service. The dealer advised the contact that the parts needed to complete the repair had not become available. The contact was concerned because the vehicle could not be service within a reasonable time frame. The contact had not experienced a failure.

Problems getting wrecked vehicle repaired.*mr (nar) front end collision in 2002 jeep cherokee air bags did not inflat.

To whom this may concern,i received a first time notice about 6 months ago from chrysler, stating there was a safety recall on my vehicle, specifically theoccupant restraint control (orc). The notice states that i would get a followup recall notice in the mail when i'd be able to schedule my appointment, but for the past 6 months i haven't received nothing. I have also called chrysler multiple times, and they keep saying they haven't gotten the parts yet. Please give me a call at [xxx]to let me know what the status is, as this is a huge safety hazard. [xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

At approximately 9:20 am on 09/19/06 one of my car wash employees was pulling a customers car forward out of the car wash bay and suddenly the vehicle accelerated out of control crossing both the westbound and eastbound lanes of fullerton ave and crashing into a tree across the street from the car wash.the car suffered extensive damage and my employee was transported by ambulance to illinois masonic and is currently hospitalized from the injuries he sustained as a result of the accident.

The contact owns a 2002 jeep grand cherokee. While idling at a red light, the contact's vehicle was rear ended by another vehicle. The air bags did not deploy. A police report was filed. The contact was injured and required medical attention. The vehicle was towed and later driven to a mechanic. The vehicle was not repaired. The manufacturer was notified. The vehicle was included in nhtsa campaign number: 15v046000 (air bags). The approximate failure mileage was 78,000. Updated 04/05/17*lj updated 08/30/2017

The contact owns a 2002 jeep grand cherokee. The contact stated that while driving 10 mph and making a left turn, the air bags deployed without warning and caused the contact to lose control of the vehicle. The contact crashed into a parked vehicle and sustained a dislocated finger. A police report was filed of the incident. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure and current mileage was 124,000.

The contact owns a 2002 jeep grand cherokee. The contact referenced nhtsa campaign id number 12v527000 (air bags) and stated that the part needed to perform the repair was unavailable. The manufacturer was notified of the problem and they were unable to provide an expected date for the remedy part to become available. The contact had not experienced any failures.

The contact owns a 2002 jeep grand cherokee. The contact stated that he received notification of nhtsa campaign number 12v527000 (air bags) several months ago and was informed by the manufacturer that the parts were not available for the repair. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the repair part needed was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact stated after receiving notification of nhtsa campaign i.d. Number 12v527000 (air bag), he called the dealer to schedule an appointment for recall service. The dealer stated that they did not have parts available to remedy the vehicle defect. Six months after receiving the recall notification, the manufacturer still had not provided the dealer with the necessary parts to remedy the recalled vehicles. The contact had not experienced a failure.

As of today i have been unable to get the recall part/repair completed on my vehicle.every time i contact my local dealer, thompson jeep in edgewood, md they say the recall part is inavailable.nhtsa recall number: 15v-046manufacturer recall number: r06

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning light illuminated. The contact received notification of nhtsa campaign number: 15v460000 (air bags) however, the remedy was unavailable for the repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was not notified of the failure. The approximate failure mileage was 124,500.

2002 jeep grand cherokee.consumer writes in regards to replacement parts not available to complete occupant restraint control module recall notice repairs.

Air bag light illuminated. Dealer stated open recall for air bag module and front sensors. No parts available. We care driving an unsafe vehicle with no support from dealer. We need a safe vehicle to drive. Dealer also denied recall for faulty fuel tank in event of rear collision. We have a check engine code directly related to fuel venting/purge system. Dealer will not repair. In summary we have an unsafe vehicle that has 2 potential ways of causing bodily harm.

Notified 1/3/13 of recall m35/nhtsa 12v-527. Continue to experience an illuminated airbag dash light but, to date, have not had an inadvertent airbag deployment. Dealer continues to say that the problem is not associated with the recall and i should simply bring the car in for repair. Meanwhile, after monthly calls, the dealer continues not to have the required part for repair and offers no assurance of when the part will be available.6 months??? for an 11 year old car. This seems an intentional delay and blatant disregard for the requirements of the ntmvsa.one can only guess as to the number of vehicles that will drop out of the repair pool if chrysler is allowed to delay interminably.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.updated 02/05/16*lj

The contact owns a 2002 jeep grand cherokee. The contact stated that she attempted to have the vehicle repaired under nhtsa campaign number: 12v527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported in november of 2012, there should have been a remedy available before january 2014. The contact mentioned that the air bag warning light was illuminated intermittently. The approximate failure mileage was 160,000 and the current mileage was 165,000.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 12v527000 (air bag) and attempted to have the vehicle remedied. The contact was informed that the parts needed to repair the vehicle were unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure.updated 5/4/15

The contact owns a 2002 jeep grand cherokee. The contact stated that he received notification of nhtsa campaign number: 12v527000 (air bags) and stated that the parts were not available for repair to the vehicle. The contact had received the recall notification approximately six months ago. The contact had not experienced a failure. Updated 12/04/13*lj

The contact owned a 2002 jeep grand cherokee. The contact's vehicle was struck on the passenger side by another vehicle. The air bags did not deploy. A police report was filed. There were four minor injuries that required medical attention. The vehicle was destroyed and towed to a junk yard. The vehicle was included in nhtsa campaign number: 15v046000 (air bags), which could have caused the air bags not to deploy. The manufacturer was not made aware of the failure. The failure mileage was 174,000.

Several months ago, i had received a manufacturer safety risk recall letter in the mail.i then called my local jeep dealer to request service to fix my vehicle.nhtsa recall number: 15v-046, manufacturer recall number: r06.they told me that these recalled parts were not yet available.they also told me that once they had became available that they would notify me by email to schedule a service appointment.i have never heard from them since. I am very concerned for my safety as well as any passengers in my vehicle.

I have not been able to get service for safety recall m35/nhtsa 12v-527 airbag system occupant restraint control module.

The contact owns a 2002 jeep grand cherokee. While the vehicle was stopped at a stop sign, the side curtain air bags deployed independently. The air bag warning indicator illuminated prior to the deployment. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 155,000.

2002 jeep grand cherokee.consumer writes in regards to air bag system recall notice and vehiclestarter problems.when the consumer took the vehicle to the dealer, for the recall, the dealer informed the consumer the vehicle wouldn't start. The dealer stated a starter was needed.

Took my vehicle to bill bryan chrysler in friutland park florida, after making appointment for saturday 5/10/14 at 8am, checked my vehicle in. My vehicle was service from 8am- 1130am air bag light was still on, new my gear shift, was cracked, i had siliconed it. Now today 5/15/14 i am at work and i just notice that my emergency brake back cover was broke, now this i do not understand there was nothing wrong with my e-brake handle, i understand that this is a 2002 jeep grand cherokee, but i really don't think my vehicle should have been treated like that, i do know that there is a bigproblem here in the south, or maybe it's chrysler it's self but i really don't think a vehicle service, and a broken part after being returned to the customer, i do think that someone should have said something pertaining to the broken part, i would never have anything serviced by chrysler at all, the better business people should know how bill bryan chrysler in friutland park treats it's customers no matter weather it's a recall appointment or not.

I received a recall m35/nhtsa 12v-527 over seven months ago, and the local dealership continues to tell me to keep calling back since the replacement parts are "not available."because this is an airbag issue, this is unacceptable!

Takata recall. The contact owns a 2002 jeep grand cherokee. While driving approximately 10 mph, the driver's and front passenger's air bags deployed without warning or impact. A police report was filed and there were no injuries. The dealer was not contacted. The manufacturer referenced nhtsa campaign number: 15v046000 (air bags) and referred the contact to the fca recall assistance center. The contact spoke with three representatives at fca, but no one called him back. The contact did not receive a recall notice. The air bags were not replaced. The contact received a settlement notice from tk holdings, inc. The failure mileage was 163,000. Consumer stated all of sudden air bags deployed on both sides without warning while driving. Updated 8/21/18

2002 jeep grand cherokee.consumer writes in regards to replacement parts not available to repair occupant restraint control module recall notice.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part needed was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure. Updated 09/21/15*lj

I was driving approx. 45 mph and broadsided another car.my air bag did not deploy.

2002 jeep grand cherokee.consumer writes in regards to occupant restraint control module recall notice.the consumer stated the was an electrical sound coming from the dashboard area in the vehicle. The dealer wanted to charge the consumer $195 diagnostic fee. The consumer stated no one at the dealer wanted to assist him and open the case number. On march 6, 2013, while driving, the air bags inadvertently deployed.the consumer blacked out for a second or two, and was hit on the right rear passenger side bumper.the vehicle then slid forward as he tried to avoid hitting the left sidewall of the bridge, in which the vehicle went into a spin side ways.

Takata recall. The contact owns a 2002 jeep grand cherokee. The contact received notifications of nhtsa campaign number: 15v046000 (air bags) however, the parts to do the recall repair were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.updated 01/20/16*lj

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. Once the vehicle was repaired according to nhtsa campaign number: 12v527000 (air bags), the air bag sensor indicator remained illuminated. The vehicle was brought back to the dealer where it was diagnosed that there was a bad connection. The failure was resolved again, but recurred. The dealer stated that another air bag sensor was faulty, but was not covered under the recall. The manufacturer was notified of the issue. The vin was unavailable. The failure mileage was 239,000.

Airbag light is on , took vehicle to jeep dealer to diagnose problem and was told that there is a problem with the control module as per nhtsa id # 12v527000however was told by chrysler as ofdate has a no fix solution for the problem to just keep driving the vehicle until a fix is found , so my college age son is now driving a vehicle with faulty airbags. I asked them why they could not replace the faulty module with a new one under this recall ( 12v527000 ) and was told no unless i paid for it and that chrysler would not pay for it as replacement is not what is stipulated in the recall for which they have no fix .

Takata recall. The contact owns a 2002 jeep grand cherokee. While attempting to accelerate from a stop, a large truck crashed into the front passenger side of the contact's vehicle at a high rate of speed. None of the air bags deployed. A police report was filed. The contact's head struck the steering wheel and the chest plate was impacted due to the force of the crash and no air bag deployment. The front passenger sustained whiplash and slammed into the dashboard. The three child passengers in the rear were thrown over to the driver side upon impact. The children sustained whiplash. All the passengers received medical attention. Months after the crash, the contact received recall notifications for nhtsa campaign numbers: 16v199000 (electrical system) and 15v046000 (air bags). The dealer was notified of the crash and the vehicle was towed to a dealer. The manufacturer was not notified. The failure mileage was not available. Parts distribution disconnect.

The contact owns a 2002 jeep grand cherokee. The contact stated that after having the vehicle repaired under recall nhtsa campaign number: 12v527000 (air bags) the air bag warning light illuminated intermittently. The dealer and manufacturer were made aware of the failure. However, decline to offer an alternative remedy. The vehicle was not repaired. The failure mileage was 52,410.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign id number: 15v046000 (air bags) and stated that the part was not available within a reasonable timeframe to schedule the recall repair. The contact waited for months to receive the second notification to verify that the part was available. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact stated that nhtsa campaign number: 15v046000 (air bags) exceeded a reasonable amount of time for repair. The status of the recall stated that a remedy was not available to remedy the recall. The contact's vin was associated with the recall on february 6, 2015. The dealer and manufacturer were not made aware of the failure. The vehicle could not be repaired. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. While the vehicle was stationary, the air bag light remained illuminated. The vehicle was previously repaired per nhtsa campaign number: 15v046000 (air bags). The manufacturer was not made aware of the issue. The failure mileage was 174,059.updated 09/23/16*ljthe consumer stated the airbag went out after contacting the manufacturer. The appointment was canceled. Updated 10/18/2017

The contact owns a 2002 jeep grand cherokee. While driving approximately 20 mph, the driver and passenger side air bags suddenly deployed without warning or impact. There were no injuries. The cause of the failure was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 91,700.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

2002 jeep grand cherokee.consumer writes in regards to air bag control module recall notice and seeks reimbursement for repairs.the consumer stated it has been one year, since the air bag recall was announced and chrysler has yet, to remit compensation. In june of 2012, the air bag warning light illuminated and it remained lit whenever, the vehicle was driven. The code in the ecm showed that there was an issue with one of the sensors for the orc module. As there was no alternative, the consumer was forced to replace the defective module with a new updated module. The consumer submitted his original receipt and proof of payment by mail to chrysler as instructed. Rather than receiving the reimbursement within 60 days as written in the notice, he was instead contacted by chrysler who refused to pay for the replacement. He was informed that since the supplemental jumper harness was not yet available they would be unable to compensate him.

The contact owns a 2002 jeep grand cherokee. The contact stated the air bag light illuminated constantly. The vehicle was taken to the dealer who stated there was a recall but his vin was not included. The recall nhtsa campaign id number: 12v527000 (air bags: frontal: sensor/control module). The manufacturer was notified but did not offer any assistance since the vin was not included. The failure mileage was 150,000.

I called the jeep dealership in brooklyn park, mn, to schedule work related to the ocr module recall notice we received in the mail from chrysler.the jeep dealership stated they do not have the parts to perform this recall and do not know where we can go to have the work done.thus, per the written recall notice, we are completing this online complaint form.we would appreciate help to determine how we can get this recall work completed on our 2002 jeep. Thank you in advance.

My car was at the dealership for r06/nhtsa 15v-046 recall 3 times since march 2015.each time the item to repair the recall was on back order and recall could not be fixed.continued calls to the dealer was "they will contact me when parts are available.the last time was on october 7, 2016 still unable to fix due to back order parts.what can i do???

The contact owns a 2002 jeep grand cherokee. The contact stated the recall under nhtsa campaign number: 12v527000 (air bags) had surpassed a reasonable time for repair. The dealer was contacted and stated that the parts were not available for repair. The manufacturer was not made aware of the failure. The contact also received a manufacturer recall for the fuel system and stated the parts for repair were not available either. The contact had not experienced a failure. The vehicle was not repaired.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 12v527000 (air bags) and stated that the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for when the part would become available. The manufacturer was made aware of the problem. The contact had not experience a failure.

The contact owns a 2002 jeep grand cherokee. The contact stated that there was a recall associated with nhtsa campaign id number 12v527000 (air bags) and the remedy part remained unavailable. The manufacturer had not been notified of the problem. The contact had not experienced a failure.

I was sent notice 6 months or so ago, and have called kimberly chrysler 3 times with regard to the safety recall for the airbag system occupant restraint control module. I was told that i would hear from jeep as to when this would be taken care of. I read on the chrysler recall paper that if i did not get this taken care of to report this to you. I would like to have this taken care of, and i am very upset that the dealership does not think that my jeep is important enough to handle this matter.please advise.[xxx]i can't always use the phone since i am a stroke surveyor.thank you so very much and i look forward to herding from you.information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

The contact owns a 2002 jeep grand cherokee. The contact received two recall notifications for nhtsa campaign id number: 12v527000 (air bags).the contact stated that the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The contact had not experienced a failure.dr

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to repair the recall was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee laredo. The contact stated that the air bag warning light illuminated. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the parts were not available for repairs under nhtsa campaign number 12v527000 (air bag). The failure mileage was not available.

Recibi el primer "safety recall m35/nhtsa-12v-527 airbag system occupantrestraint control module.el dealer me requiere la segunda noticacion para poder areglar el vehiculo y todavia a la fecha de hoy no le he recibido yo hice el primer complaintcon ustedes el dia marzo 2013y el numero de complaint es10503125. Gracias.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v4046000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 11/19/15*lj

Airbag warning indicator illuminated at vehicle start up.indicatorremains on continuously as described under nhtsa 12v-527.dealer stated on 6/13/13 that jeep has no fix for this issue and has no intention of correcting this issue in the future.

The contact owns a 2002 jeep grand cherokee. The contact stated that the seat belt and air bag warning indicators illuminated. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 137,000.

The contact owns a 2002 jeep grand cherokee. The contact referenced nhtsa campaign id number 12v527000 (air bags) and stated that the part remained unavailable. The manufacturer was notified three times and they were unable to provide an expected date for the remedy part to become available. The contact had not experienced a failure related to the recall.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part for the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Ma 10/19/15updated 11/18/15.

Over 3 yrs ago i received from chrysler a safety recall notice and every time i call the jeep dealer they tell me that the parts haven't been made yet. Today i received another recall notice for the occupantrestraint control module and still no parts. This is should not happen and you should have the parts after all this time. This is very dangerous and i want this fixed.

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning light remained illuminated. The vehicle was not diagnosed or repaired. The contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part needed for recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.ma 10/2

Takata recall. The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2002 jeep grand cherokee. The contact received nhtsa campaign number: 15v046000 (air bags) however the remedy was not yet available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The vehicle had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The vin was unknown. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags). The part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2002 jeep grand cherokee. The contact received a notification for nhtsa campaign number: 12v527000 (air bags) and 15v046000 (air bags) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 7/10/15

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 09/18/15*lj

The contact owns a 2002 jeep grand cherokee. The contact stated that while driving 35 mph, the air bag light illuminated. The vehicle was taken the dealer for diagnosis but they were unable to duplicate the problem. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 80,000.

The contact owns a 2002 jeep grand cherokee. The contact stated that its been over a year since he received the recall notice nhtsa campaign number: 12v527000 (air bags). He was very concerned about his safety, since he was operating the vehicle with a risk of the air bag deploying. The manufacturer was made aware of the defect. There are no failures at this time. The current mileage was 127,000.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 12v527000 (air bags). The manufacturer was contacted and stated that the part was not available for repair. The vehicle was not repaired. The contact had not experienced a failure but was concerned of the safety consequences. The current mileage was 125,000.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The vin was not available.

I have received several safety recall notices (r06 / nhtsa 15v-046) for this vehicle. I have called my jeep dealership (garlitchnorth vernon, in) service department several times since feb. 15, 2016 to get the needed repair. They never call back to schedule an appointment or explain what the problem is. This has been going on for over 10 months, not a reasonable time to make a safety recall repair. Can someone explain what the problem is ?

The contact owns a 2002 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 12v527000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 12v527000 (air bags) and stated that the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer was notified of the problem. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repairs was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns 2002 jeep grand cherokee. The contact stated while driving various speeds, the air bag warning indicator illuminated intermittently. There was a recall under nhtsa campaign id number 12v527000 (air bags) however, the required part was unavailable to perform the repair. The manufacturer was not notified of the problem. The approximate failure mileage was 75,000.

The contact owns a 2002 jeep grand cherokee. The contact stated that the recall notice for nhtsa campaign number: 15v046000 (air bags) was received in april of 2014. After contacting the dealer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure. ......updated 04/01/16 consumer stated she no longer have any concerns about the matter updated 05/25/18

Takata recall. The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning light remained illuminated for an extended period of time. The contact notified the dealer for months and they were not able to provide the repair within a reasonable time frame for nhtsa campaign number: 15v046000 (air bags). The manufacturer was unable to provide a time frame of when the parts would be supplied to the dealer. The failure mileage was not available. Parts distribution disconnect.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number:15v046000 (air bags)however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had been made aware of the issue. The contact had not experienced a failure.

I was sitting at a red light and upon the light turning green i turned to the right and was about to merge into the left lane when both airbags exploded for no reason. No one was in the passenger seat at the time of the incident nor was there any other cars close by that i could have hit.the bag burst with such force that i saw stars for a second. Damage left me with a bruised cheek, cut arm and bruised hand along with a sore chest pain. The smell and smoke from the air bag filled my vehicle even though i could still see it was foggy. It happened right near my home so i was able to park the car.the sound was like someone was shooting a gun at my car. The result is chrysler does have a recall on these airbags, they have my vehicle but are unable to find the parts to make repairs.the force was so hard that it damaged my whole dashboard. Chrysler dealer now has my car and they are telling me they will need to do an investigation on "their recalled airbags" and do not know when or if they will be able to get my car fixed nor are they willing to provide me with transportation during this time.i am a property manager and could loose my job over their negligence.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.updated 1/12/16

2002 jeep grand cherokee.consumer writes in regards to replacement parts not available to repair air bag recall notice.the consumer stated a few months ago, the air bag light illuminated, then a warning tone sounded every 5 to 010 minutes.

The contact owns a 2002 jeep grand cherokee. The contact referenced nhtsa campaign id number: 12v527000 (air bags) and stated that the part needed to complete the recall service was unavailable. The dealer was unable to provide an expected date for the remedy part to become available. The manufacturer was not notified of the problem. The contact did not experience a failure.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact received a recall notice for nhtsa campaign number: 15v046000 (air bags). After the contact called berglund chrysler jeep dodge ram (2525 franklin rd sw, roanoke, va 24014, (540) 345-9881) several times. Each time, the dealer stated that parts were unavailable and did not know when they would be supplied from the manufacturer to provide the recall repair. The manufacturer was notified of the parts delay. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning light illuminated on the instrument panel. The vehicle was taken to the dealer for diagnosis. The technician stated that the occupant restraint control module was defective and would have to be replaced but the part was unavailable. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 102,000.

The contact owned a 2002 jeep grand cherokee. While driving 35 mph, the brakes failed without warning and the vehicle crashed into an electrical pole. The air bags failed to deploy. The vehicle was destroyed. A police report was filed. The contact's daughter sustained a broken rib, broken pelvis, three fractures to the left hand, the back shoulder bone was sticking out, and her spleen was bleeding. Medical attention was required. The contact received a recall notification for nhtsa campaign number: 15v046000 (air bags). The contact had an appointment with the dealer to get the air bags replaced, but the crash occurred prior to arriving at the dealer. The manufacturer was not made aware of the failure. The failure mileage was 134,000.

The contact owns a 2002 jeep grand cherokee. The contact received a recall notice for nhtsa campaign number: 12v527000 (air bags); however, the part needed for the repair was unavailable. The manufacturer was not notified. The contact had not experienced a failure. Updated 09/16/14*ljthe consumer stated the vehicle was repaired. Updated 1/15/15

The contact owns a 2002 jeep grand cherokee. The contact stated her recall nhtsa campaign number 12v527000 (air bags) had surpassed reasonable time for repair. Both dealer and manufacture had been notified.the dealer stated that the part was not available for repair. There are no failures at this time.. ..updated 03-12-14

The contact owns a 2002 jeep grand cherokee. The contact's vehicle was included in nhtsa campaign number: 12v527000 (air bags) and was taken to an authorized dealer, who performed the recall repairhowever, the air bag sensor warning light was illuminated. The contact stated tha the air bag warning light did not illuminate prior to the recall repair being performed. The vehicle was scheduled for a diagnostic test with an authorized dealer. The manufacturer was notified of the failure. The approximate failure mileage was 129,000.

The contact owns a 2002 jeep grand cherokee. While the vehicle was parked, the air bag warning light illuminated. The vehicle was not diagnosed or repaired. The vin was included in nhtsa campaign number: 15v046000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 150,000. Vin tool confirms parts not available.

I own a 2002 jeep grand cherokee. I received a manufacturer recall notice close to one year ago. I have contacted the chrysler-jeep-dodge dealer several times. Each time i attempt to schedule an appointment, i get the same response. I'm simply told, they do not have the parts in stock needed to fix the defect. Along with, they haven't a clue as to when the parts will come in. According to several notices i have received throughout the year regarding the safety recall of my vehicle, this defect could cause myself to crash without warning. Knowing each day i drive my vehicle, i am putting my life at risk, is very unsettling. I am just confused as to why the national traffic and motor vehicle safety act continues to send multiple safety recall notices for my vehicle. When at the same time, the responsible party to my solution, just shrugs it off like it's nothing to worry about. All because, "the parts have not come in yet", still.can you please provide me with a solution?i really do not know what i am supposed to do when the dealer is unable to remedy this defect. Thank you

My son was killed while he had his girlfriend drove my jeep. They ran into tree going appox.35 mph.the airbag did not go off on the passenger side and the seatbelt unlatched. He was the only one injured and died later that day.

The contact owns a 2002 jeep grand cherokee. While driving 50 mph, the air bag warning light illuminated. The vehicle was not diagnosed or repaired. The failure recurred on numerous occasions. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The failure mileage was 140,000.

2002 jeep cherokee. Consumer writes in regards to air bag module recall notice and seeks reimbursement.the consumer stated chrysler first informed him, he would receive a refund within 60 days, from the time he sent the invoice in, back in january. However, when the consumer contacted chrysler months later, he was informed, he would not receive a refund. Recall # 12v527000.

The contact owned a 2002 jeep grand cherokee. While driving 30 mph, the driver and passenger air bags deployed independently, which resulted in a crash. The contact rear ended another vehicle immediately after the deployment. A police report was filed. There were no injuries sustained. The vehicle was towed to the contact's residence and destroyed. Chrysler dodge jeep ram of farmington, michigan (38123 10 mile rd, 48375) was made aware of the crash and referred the contact to the manufacturer. The manufacturer was made aware of the issue and provided case number: 32601427. The failure mileage was approximately 149,000. Updated 9/12/18the voq states on 10/2/17 the driver and passenger airbags inadvertently deployed,resulting in the operator rear ending a vehicle. The cair states that "the customer's son pressed the brakes of the vehicle and the airbags deployed."updated 10/1/18

Two concerns addressed:fuel tank recall: while this agency has come to an agreement with fca to 'remedy' the fuel tank exploding, i believe your agency did not take into consideration the contributing factor to this type of incident. The manufacturer had installed a protective metal enclosure surrounding the fuel tank models from 1993 to 2006. The problem is that the type of metal used is prone to rusting out that a vast majority of these vehicles have experienced which during a rear end collision exposes the plastic tank to crack and explode. Air bag recall: again owners of the affected vehicles will have to wait many months for replacement parts to be produced. The original recall waiting for parts, owners had to wait 12 months for dealership to obtain parts.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The vin was unknown. The contact had not experienced a failure.

Takata recall. - the contact owns a 2002 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturerwas not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

The contact owns a 2002 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 15v046000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.

I received a recall notice approximately two months ago saying the vehicles air bags may deploy without notice or incident.i have repeatedly called to get this corrected and have been told that the part is not available.i called the chrysler headquarters and was told that the part has not yet been manufactured and there is no timeline for when the part may come in.

The contact owns a 2002 jeep grand cherokee. While driving at various speeds, the air bag warning light illuminated. The vehicle was taken to the dealer, but was not diagnosed or repaired. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 89,000. The vin was not available.

In early 2015 i was notified that parts would not be available until the end of the year for the airbag system recall. I have still not been notified to schedule the recall remedy. I have had a red airbag warning light on solid all of last year (2015) and currently.

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag indicator illuminated on the instrument panel. The dealer repaired the vehicle according to nhtsa campaign number: 12v527000 (air bags). When the contact picked up the vehicle, the air bag indicator was still illuminated. The contact stated that the dealer wanted to charge him for a repair that was included in the recall. The failure mileage was 111,000.

2002 jeep grand cherokee.consumer writes in regards to air bag occupant restraint control module recall notice.the consumer has been unable to get the recall rectified, due to lack of parts.

The contact owns a 2002 jeep grand cherokee. The contact was included in nhtsa campaign numbers: 12v527000 (air bags) and 15v046000 (air bags) and stated that the part needed was not available. The manufacturer was contacted and was unable to determine when the part would become available. The contact had not experienced a failure.

2002 jeep grand cherokee.consumer writes in regards to air bag light malfunction in vehicle. The consumer stated the air bag light illuminated and a tone would sound 2-3 times. It happened on and off for a couple of months. The vehicle was taken to the dealer. However, the technician was unable to find a problem.

The contact owns a 2002 jeep grand cherokee. The contact stated that she received nhtsa recall campaign number: 12v527000 (air bags) over a year ago. The dealer was notified several times but the parts were not available which she considered to be a major safety issue especially since her air bag warning lamp was illuminated. The manufacturer was made aware of the problem. The vehicle was not repaired. The failure mileage was 86,000. The current mileage was 91,000.the transmission, windows, fan relay switch, and emergency brake. Also, the radiator was leaking and all of the shocks for the tail gate lift,failed. Updated 02/24/14 updated 3/12/14

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning light constantly illuminated. The contact received notification of nhsta campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 206,000.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 7/1/15

Sent a recall notice, but seems parts are still not available..... Have airbag light on and off and afraid of bags inflating.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 12v527000 (air bags)however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

Air bag light illuminated while driving.dealer diagnosed that the air bag harness short circuited.related recall 02v099000, consumer's vehicle not included due to vin.

The contact owns a 2002 jeep grand cherokee. The contact stated that nhtsa campaign number12v527000 (air bags) had exceeded a reasonable time for repair. The recall letter was received april 2013. The dealer advised that the part was not available for repair. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact attempted to make an appointment to have the vehicle serviced under nhtsa campaign number: 12v527000 (air bags). The contact was informed that the parts were unavailable. The manufacturer was notified of the incident. The approximate failure mileage was 119000.... Updated 10-17-13

The contact owns a 2002 jeep grand cherokee. The contact stated that nhtsa campaign number 12v527000 (air bags) had exceeded a reasonable time for repair. The vin was not available. The vehicle had not experienced a failure.

I received a recall notice more than a year ago #m35/nhtsa 12v-527 regarding the orc module, but still have not been contacted by jeep.when i contacted my dealer, they said that they did not have the part yet.the recall notice said to contact this address if it was not repaired in a reasonable amount of time.

The contact owns a 2002 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 15v046000 (air bags) however, the part for the recall was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning lamp illuminated. The vehicle was taken to the dealer where nhtsa campaign number: 12v527000 (air bags ) was performed the recall repairs but the air bag warning light remained illuminated after the repairs. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 90,000 and the current mileage was 125,000.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part was not available to schedule the recall repair within a reasonable timeframe. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure.

I received a recall notice over 1 1/2 years ago on the jeep cherokee airbag system occupant restraint control module and every time i call the chrysler dealership they tell me it's not in yet. I find it hard to believe that something that can cause an accident has taken so long to replace. I would appreciate any help you can give me to get this resolved. It shouldn't take this long!![xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

The contact owns a 2002 jeep grand cherokee. While driving various speeds, the air bag light illuminated. The contact received a notification of nhtsa campaign number: 15v046000 (air bags); however, the part for the recall was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The failure mileage was unknown. Vin tool confirms parts not available.

The contact owns a 2002 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 15v046000 (air bags); however, the parts for the recall were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The vin was invalid. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 15v460000 (air bags) and 06v199000 (engine and engine cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

My car is subject to chrysler recall r06, (nhtsa recall 15v-046), issued jan 27 2015 because the airbags could inadvertently deploy while driving.however it's now 9 months later and nothing has been fixed because the "parts are not available." chrysler will not even supply a firm date that parts will become available.why not?

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning indicator illuminated continuously. The contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the parts were unavailable to perform the repairs. The manufacturer was not notified of the failure. The approximate failure mileage was 160,000. Vin tool confirmed parts unavailable.

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning indicator illuminated upon engaging the ignition. There was a recall associated with nhtsa campaign id number 12v527000 (air bags), however the part was unavailable. The manufacturer was notified of the defect and they were unable to provide an expected date for the remedy part. The approximate failure mileage was 56,000.

The contact owns a 2002 jeep grand cherokee. The contact received a recall notice for nhtsa campaign number: 12v527000 (air bags) several months ago and stated that the dealer informed her the parts were not available for the repair. The manufacturer was not notified. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. While driving at 40 mph, the air bag inadvertently deployed without warning. The contact sustained bruises on her hands, but no medical attention was required. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2002 jeep grand cherokee. While the vehicle was parked, the driver and passenger side air bags inadvertently deployed without warning or impact. The contact stated that the dashboard and windshield were fractured. The vehicle was not diagnosed nor repaired. The vehicle was included in nhtsa campaign number: 15v046000 (air bags). The manufacturer was not notified of the failure. The approximate failure mileage was 194,000.

Tl- the contact owns a 2002 jeep grand cherokee. The contact stated he had received a recall notice. The dealer and manufacture was contacted and stated that the part would not be available for repair. The reasonable time for repair had surpassed. The failure described in the recall had not occurred. Az

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign id number: 12v527000 (air bags) in the mail several months ago and the dealer informed him that the parts needed to complete the recall service were not yet available. The manufacturer was not notified. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact stated that upon starting the vehicle, the air bag warning indicator illuminated on the instrument panel. The vehicle was not diagnosed or repaired. The contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 195,000.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair.the dealer did not give a specific date for when the part would become available. The dealer placed the contact on a waiting list. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact was not experiencing a failure. Vin tool confirms parts not available.updated01/27/16*ljupdated 02/23/16.

Takata recall. The contact owns a 2002 jeep grand cherokee. While driving 70 mph, the front driver and passenger air bags deployed without warning or impact. The failure damaged the windshield and dashboard. The air bag warning indicator illuminated. The driver sustained injuries to the right forearm, which did not require medical attention. The contact was able to drive the vehicle home. The vehicle was not diagnosed or repaired. The contact received notification of nhtsa campaign number: 15v046000 (air bags). The manufacturer was not made aware of the failure. The failure mileage was 160,709.

The contact owns a 2002 jeep grand cherokee.the contact received a notification of nhtsa id number: 12v527000 (air bags) and 15v046000 (air bags) however, the parts needed to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.

Received recall notice for airbag sys occupant restraint control, have called numerous times for update and continue to be told a fix is not yet available. It is now jan 2014 and still no fix, tell me what it is going to take to get this done? would chrysler management let one of their family members drive one of the recalled vehicles?

Airbag system(orc module i have been trying to get recalls on my jeep grand cherokee done ive dealt with the dealerships & chrysler with no result. I started recording calls& have set up a whole file just for transactions & correspondence regarding my cars recalls.i'm disabled & need my carsince jan it has beenin my garage. I couldn't believe my ears when i heard chryslers rep admit what they were doing to "get out of replacing recall parts" rendering my car uselessi also read my car manual & it advised go straight to service, continuing to drive could result in accident or death with this warning. I called service told me to ignore was no recall open. Jump ahead monthsshowed recall but referred me to chrysler for part! i continued my battle& realized what was really going on & the rep. I spoke to confirmed what i thought was going on. He said he was so ashamed to be working for a company that would do this & repeatedly apologized as if to not be overheard.i can't fight chrysler alone.when i call for an appointment at service dealership the say part not in check with chrysler .i have a car that is a death trap sounds like they are waiting on older model cars to be traded in or got rid of so chrysler wont have to pay for recall parts! he said "your exactly right about that i feel so bad its not right & i really want to help people but i can only say what they tell us.he offered to email about my disability & maybe expedite me the part but stated it probably wouldn't help.they are holding out forcing people to drive unsafe cars or get rid of them in my case the airbag warning light is left on & will stay on until the defect is repaired. Who would buy a car with the airbag warning light on & not be able to fix it! ineed to get inspection and tags due or insurance will lapse.i hope you can help, best regards

2002 jeep grand cherokee.consumer writes in regards to parts not available to repair occupant restraint control module filter circuit recall #12v-527.

The contact owns a 2002 jeep grand cherokee. The contact stated that there was a recall associated with nhtsa campaign id number 12v527000 (air bags) and the part needed to complete the repair was unavailable. The authorized dealer was unable to provide an expected date for the remedy part to become available. The manufacturer was not notified of the problem. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The vin was not available. Parts distribution disconnect.

Airbag recall (m35 / nhtsa 12v-527).after repairs were completed the airbag warning light was on.dealer stated that i had brought it in that way - not true.so i'm not sure if the problem has actually been fixed.dealer needs to complete repairs by fixing the cause of the warning light being on.

When i turn off the ignition switch the passenger airbag begins to screech as the power dissipates from the inflator module....updated 09/22/15 updated 12/10/15

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was not available. The vehicle was not repaired. The contact stated that the manufacturer exceeded a reasonable amount of time to provide the part to do the repair. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa recall campaign: 12v527000 (air bags). The contact mentioned that the first notice was received in december of 2012 and a second notice was received in january of 2013. The manufacturer was contacted on numerous occasions where it was advised that the parts for the recall were not available. The dealer was unable to perform the recall repairs due to parts not being available. The contact had not experienced a failure. Dr

The contact owns a 2002 jeep grand cherokee. While the vehicle was idling at a red light with the brake pedal depressed, the passenger side air bag deployed and then immediately the driver side air bag deployed. The failure occurred without warning or impact. A police report was not filed and there were no injuries. The contact drove the vehicle home and called the insurance company. The manufacturer was not notified of the failure. The contact also stated that a recall notification for the air bags was received,but the vehicle was never repaired. The nhtsa campaign number was unknown. The approximate failure mileage was 109,000.

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning light remained illuminated. The contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 119,000. Vin tool confirms parts not available.updated 03/10/16*lj; updated 05/02/18

Air bag light is on and never goes off. Was never sent any recalls on my jeep and also on the gas tank recall never advised . Have a problem on the electricalrear lights

The contact owns a 2002 jeep grand cherokee. The contact stated that she attempted to have her vehicle repaired under nhtsa campaign number: 12v527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported in november of 2012, there should be a remedy available before february of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair.the contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning lamp illuminated. The contact received notification of nhtsa campaign numbers: 12v527000 (air bags) and 15v046000 (air bags). The contact notified the dealer and the manufacturer of the failure, but they indicated that the part needed to repair the vehicle was not available. The dealer did not provide a specific date for when the parts would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The failure mileage was not available.

The contact owns a 2002 jeep grand cherokee. The contact received notification on nhtsa campaign number: 15v046000 (air bags); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2002 jeep grand cherokee. The contact stated the vehicle was remedied under nhtsa campaign id number: 12v527000 (air bags) however, the air bag warning lamp remained illuminated. The vehicle was not taken for inspection or repairs. The manufacturer was made aware of the issue. The approximate failure mileage was 117,679.

The contact owns a 2002 jeep grand cherokee. While driving at approximately 15 mph, another vehicle crashed into the rear of the contact's vehicle. The air bags did not deploy. A police report was not filed. The contact sustained injuries to the bulging disk and sciatica that required medical attention. The vehicle was taken to an independent mechanic where it was diagnosed that the rear frame needed to be replaced. The manufacturer was not notified of the failure. The approximate failure mileage was 137,000.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Part distribution disconnect.

This jeep has failed me in every way possible. Its unsafe and unreliable. At 68k the transmission went out in the middle of a dangerous highway almost wrecked, jeep said sorry warranty ran out at 65k. All 4 windows have fell out with a bang, multiple sensors have gone out, relay sensor, all shocks that hold up hood and lift gates have failed. Radiator sprung a leak on monday and parking brake failed/broke/took it in for the airbag check on may 16 two months ago and its is one of the bad ones ..was told parts were ordered. Now the light is on and wont go off..was told i have no airbag at all that will deploy... Very unsafe and unfair. Now its inspection time with this mess and no fix from jeep. They need to handle this and get sued...they have put my life in danger many times.

The contact owns a 2002 jeep grand cherokee. The contact stated that nhtsa campaign number 12v527000 (air bags) had exceeded a reasonable time for repair. The air bag warning light was also illuminated. The dealer advised that the part was not available for repair to the air bags. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 136,000.

There is a recall on this vehicle that has been outstanding for well over 6 months and parts are still showing "unavailable".this is quite absurd given we are talking about the operation of the seat belts on this car.....updated 11/13/15updated 1/25/16

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning light was constantly illuminated. The vehicle was not diagnosed or repaired. The contact received notification of nhtsa campaign number: 15v046000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The faiilure mileage was approximately 200,000. Vin tool confirms parts not available.

Front end crash where i was hit by another car, neither of the front end airbags deployed, resulted in head, jaw, and neck injuries that would not have happened if airbags went off.

2002 jeep grand cherokee.consumer writes in regards to air bag system occupant restraint control module recall notice.when the consumer arrived at the dealer, he was informed the parts were not available.

The contact owns a 2002 jeep grand cherokee. The contact stated that the steering wheel and front passenger side air bags abruptly deployed while driving 65 mph. The vehicle was towed to the local dealer for further inspection. The vehicle was not repaired. The contact was not injured. The manufacturer was notified. The vehicle was not repaired. Prior to the failure, the contact received notification of nhtsa campaign number: 15v046000 (air bags). The manufacturer stated that the parts were unavailable. The approximate failure mileage was 140,000.

The contact owns a 2002 jeep grand cherokee. The contact stated that nhtsa campaign number:12v527000 (air bags) had exceeded a reasonable time for repair. The manufacturer advised that the new part might be available in march of 2013. The vehicle was not repaired. The approximate failure mileage was not available and the current mileage was 120,000.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.updated 09/10/15*lj

The vehicle was involved in 2 separate collisions, and the air bags failed to deploy on both occasions. The vehicle was involved in 2 separate collisions, and the air bags failed to deploy on both occasions. *mr

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to do the repair was not available.the contact stated that the manufacturer exceeded a reasonable amount of time to provide the part needed to do the repair. The manufacturer was not notified. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The vin was not available.

The contact owns a 2002 jeep grand cherokee. The contact stated that they received a recall notice for nhtsa campaign number: 12v527000 (air bags) several months ago but was informed that the parts were not available for the repair. The manufacturer was not notified. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact stated that he received a recall notice for nhtsa campaign number 12v527000 (air bags) and was informed by the dealer and the manufacturer that the parts were not available. The contact had not experienced a failure. The vin was not available. ..updated 03/18/14 the consumer stated the vehicle was fixed on 02/27/14

The contact owns a 2002 jeep grand cherokee. While in park, the air bag warning light illuminated and a warning chime activated. The vehicle was not diagnosed or repaired. The failure recurred on numerous occasions. The vin was included in nhtsa campaign number: 15v046000 (air bags) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 160,000.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 12v527000 (air bags) and stated that the parts were not available to have the vehicle service per the recall. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the parts needed were not available for an extended period of time. The dealer did not provide a specific date when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact had not experienced a failure. Updated 4/16/15updated 04/21/15

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 12v527000 (air bags) and 15v046000 (air bags) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owned a 2002 jeep grand cherokee. While driving approximately 50 mph, the contact's vehicle crashed into a second vehicle and caused significant damage to the front end. During the crash, the air bags did not deploy. The driver sustained an injured left arm, which required medical attention. A police report was filed. The vehicle was destroyed and towed. The cause of the failure was not determined. The manufacturer and dealer were not notified of the failure. The failure mileage was 180,000.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 02/18/16*ljupdated 02/22/16.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repairs was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

2002 jeep grand cherokee. Consumer writes in regards to airbag system occupant restraint control module recall issues.the dealer informed the consumer, the part was not available, due to it being on back order.

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning light remained illuminated after servicing the vehicle under nhtsa campaign number: 12v527000 (air bags). The manufacturer was not notified of the failure. The approximate failure mileage was 183,000.

The contact owns a 2002 jeep grand cherokee. The contact stated that she received notification of nhtsa campaign number: 12v527000 (air bags) but was advised that the parts were not available. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact stated after receiving a recall notice for nhtsa campaign number: 12v527000 (air bags) the contact called the dealer to make an appointment. The dealer stated the part was not available to remedy the vehicle and they had no idea when the part would be available. The contact stated it's been four months since the contact received a recall notice. The contact also called the manufacturer regarding when the part would be available. The manufacturer also did not give a date regarding when the part would be available to remedy the vehicle. The contact had not experienced a failure. ..updated 09-18-13

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning light illuminated after the vehicle was serviced under nhtsa campaign number: 12v527000 (air bags). The vehicle was not diagnosed or repaired. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 130,000. Vin tool confirms parts not available.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the air bag light was illuminated and prevented the vehicle from passing an inspection. The failure mileage was unknown.

The contact owns a 2002 jeep grand cherokee. The contact stated that nhtsa campaign number: 15v046000 (air bags) had exceeded a reasonable amount of time for repair.the dealer was not made aware of the delay. The contact's vin was associated to the recall as of february 16, 2015. The contact stated that both the air bag and the seat belt warning lights illuminated. The manufacturer was contacted and informed that the part was not available until 2016. The vehicle was not repaired. The failure mileage was 113,000. .....updated 02/10/16

The contact owns a 2002 jeep grand cherokee. The contact received a recall notice for nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The vehicle was not repaired. The contact had not experienced a failure.

At start up airbag lights stay on i stop at the store and shut off the engine and start it back up the airbag lights are off. Issue 2. Driving down the road and start up a hill it down shifts or high rpms a fuse blows.

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag light illuminated. The vehicle was taken to the dealer where it was found that the air bag wiring harness needed to be replaced and was repaired under nhtsa campaign number 12v527000 (air bags). After the repair, the failure recurred. The manufacturer was not contacted about the failure. The failure mileage was not available. Updated 07/15/14 mathe consumer stated the occupant restraint module needed to be replaced an was not covered under the recall.updated 07/18/2014

Takata recall. The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

On february 22, 2018 we brought our 2002 jeep cherokee in to merrick chrysler on sunrise highway in wantagh because my wife was advised of a security concern over the airbag unexpectedly deploying (which has already happened to her in an unrelated incident). After scheduling and waiting a couple of months we brought the car in and after 3 hours i was told they didn't have the parts and to call back. My wife refused to even sit in the car until it was fixed. I called the dealer and they refused to even give me a time frame on receipt of the parts or repair of the recall. Within a few weeks thereafter i was at my wits end went to the dealership and purchased a newer jeep cherokee the was guaranteed not to have any problems but to this day i haven't received even a call regarding the repair which has now cost my family an additional $26,000.00, but it sure wasn't the way we wanted to get a new car. We have a gorgeous new jeep that she drives and i also purchased another car because i do not want to get hit in the head by a faulty air bag. Please help us with our recall. Seriously, enough is enough already. We have a gorgeous jeep in our driveway, registered and insured and undriveable, unless you can guarantee that if the airbag deploys we will have our own dealership if we live through the accident!! even more concerning is the disdain and importance with which we are treated. Buy a new car they drool at your feet but god so help the poor old schmuck who shows up with some old clunker that they won't make a dime off of. Please help us. Its just not fair.

Takata recall. The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 12v527000 (air bags) and 15v046000 (air bags) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issues. The contact had not experienced a failure. Parts distribution disconnect. Vin tool confirms parts not available.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 12v527000 (air bags). The contact attempted to have the vehicle repaired and he was informed the parts were not available. The manufacturer was made aware of the part unavailability. The contact stated that the air bag warning lamp was and remained illuminated. The approximate failure mileage was 142,000. Updated 05/28/14 mathe consumer stated the repair was performed according to the recall. The air big light illuminated after the recall repair. It was advised that the vehicle needed a new left front sensor. The sensor was replaced. The air bag light remained illuminated. The consumer does have the old part. Updated 05/29/2014

Was driving and all of a sudden the air bag light and check engine light came on. Now they wont go off. Check engine light has been hooked up to computer but all it says is that there's an emissions leak but no one can find it. The air bag light wont go off.

Air bag light onhad dealer diagnose as "right front impact sensor" i have been looking to buy a jeep and this was the third one i had looked at with an airbag light oni think the sensor is faulty and should be recalled for the safety of drivers.

I was sent a recall letter about a year ago and i called so that i can have this fixed. They told me that at the time they are waiting for the parts. I received another letter again i called and they tell me the same story that they don't have the part. In the mean time i am driving with an unsafe vehicle that the airbag can deployed at any time. I have asked for a time frame and they didn't give me one. I need someone to help me resolve this situation. Thanks

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning indicator was continuously illuminated. The vehicle was repaired according to nhtsa campaign number: 12v527000 (air bags), but the failure recurred. The vehicle was not repaired and the manufacturer was not notified of the failure.the approximate failure mileage was 122,300.

The contact owns a 2002 jeep grand cherokee. The contact stated that he attempted to have the vehicle repaired under nhtsa campaign id number: 12v527000 (air bags), he was informed that the parts were not available. The contact felt that since the failure was reported in november 2012, there should have been a remedy available before january 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair.the contact had experienced the air bag warning light failure as mentioned in the recall. The approximate failure mileage was 199,000 and the current mileage was 203,000.. ..updated 03-12-14 the vehicle was repaired. Updated 03/20/14

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was contacted about the failure and informed the contact that the parts for nhtsa campaign number 12v527000 (air bags) were not available. The failure mileage and vin was not available.

The contact owns a 2002 jeep grand cherokee. The contact stated that there was a recall associated with nhtsa campaign id number 12v527000 (air bags) however, the parts remained unavailable. The manufacturer was notified and they were unable to provide an expected date for the remedy part to become available. The contact had not experienced a failure.

Hello,i investigate into a traffic accident in france involving a jeep grand cherokee year 2002. The reason of the crash is unknown. The car crossed the road without any reason and crashed into a wall (the driver died in the crash).i was informed that this vehicle could be affected by inadvertent airbag deployment . I would like to know if it's possible to know the reason of orc degradation that you describe in the report # rq14001 of may 29, 2014? how to detect the orc defect and how to see it?i would to know if the orc worked correctly or not andif the frontal airbag have been deployed before or after the crash.thank you for your answers

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Updated 04/22/16*ljupdated 04/26/16.

The contact owns a 2002 jeep grand cherokee. While driving approximately 50 mph, the air bag warning light illuminated. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was made aware of the failure and advised the contact that the vehicle was not included in nhtsa campaign id number: 12v527000 (air bags).the approximate failure mileage was 213,009 and the current mileage was 213,110. The vin was not available.

2002 jeep grand cherokee.consumer writes in regards to airbag light illuminated.the consumer stated the air bag light illuminated two months after the vehicle was purchased. The air bag light was on the day, she test drove the vehicle.however, she was assured the issue would be fixed.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee laredo. The contact stated that while driving approximately 55 mph, the driver and passenger side front air bags deployed inadvertently. The air bag warning light illuminated as the failure occurred. The contact sustained injuries to the ribs, left breast and the right arm from the air bag deployment. The contact later received notification of nhtsa campaign id number: 12v527000 (air bags) after the failure occurred. The manufacturer was made aware of the failure. The approximate failure mileage was 90,000 and the current mileage was 100, 000.updated 10/18/13*lj

The contact owns a 2002 jeep grand cherokee.the contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair.the dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect. Updated 04/07/16*lj updated 12/14/2017

The contact owns a 2002 jeep grand cherokee. The contact stated while starting the vehicle the air bag warning indicator illuminated until the engine was turned off. There was a recall associated with nhtsa campaign id number 12v527000 (air bags); however, the part was unavailable. The manufacturer was notified yet they were unable to provide an expected date to honor the recall repair. The approximate failure mileage was 70,000.updated 8/12/13

The contact owns a 2002 jeep grand cherokee. While driving approximately 60 mph, the driver and passenger side air bags independently deployed and fractured the windshield. The vehicle was driven to the contact's residence. The contact sustained burns to the left arm, which required medical attention. The vin was included in nhtsa campaign number: 15v046000 (air bags). The manufacturer was not notified of the failure. The vin was invalid. The failure mileage was unknown.

Tl- the contact owns a 2002 jeep grand cherokee. The contact stated that the passenger's side air bag warning light was constantly illuminated with or without a passenger occupying the seat. The vehicle was included in nhtsa campaign number: 12v527000(air bags) and was repaired three times due to the recurring failure. The contact stated that the vehicle was still exhibiting the failure. The manufacturer was made aware of the issue. The failure and current mileages were unknown. Kmjupdated 6/27/14 updated 07/08/2014

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning light illuminated. The vehicle was included in nhtsa campaign number: 12v527000 (air bags) however, the manufacturer stated the part for the recall repair was not available. The vehicle was not repaired. The approximate failure mileage was 120,000.

In 2012 or before, prior to when i purchased the vehicle on march 20, 2012, this vehicle was subject to a recall notice. Many times,and most recently in august 2020, two different dealers have not repaired the defect, and i have been advised the part is not "in stock".

Takata recall. The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

We received a safety recall notice, notification code m35 / nhtsa 12v-527 regarding the orc module in my 2002 jeep grand cherokee. We contacted the dealer and the dealer installed the orc module filter circuit as the recall instructed; however, the issue was not resolved and now my airbag warning light and seatbelt indicator light are illuminated on the front dash console.the issue is not resolved and the dealer claims that the orc module filter was not intended to fix any issues with the airbag and srs?dealer wanted to charge me a diagnostic fee and a repair fee. The information that was provided in the recall notice and the lack of responsibility taken by the dealer does not make any sense.

Takata recall. The contact owns a 2002 jeep grand cherokee. The contact received an interim notice for nhtsa campaign number: 15v046000 (air bags). The dealer indicated that the vehicle was unable to be repaired until the manufacturer sent the second notification letter indicating that the parts were available. The contact was unable to determine when the vehicle would be repaired. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

2002 jeep grand cherokee.consumer writes in regards to airbag and seat belt problems.the consumer stated the parts finally arrived after waiting for five months, he took the vehicle to the dealer to have the air bag and seat belt light rectified, since they were on. When he arrived to pick up the vehicle, he was informed, the recall did not resolve the problem . He was informed the air bag would not properly deploy in the event of a collision, if the air bag light was on. After further diagnosis of the problem, the dealer informed him the occupant restraint control module would have to be replaced. The consumer stated the original orc module was defective, he believed it should have been covered under the recall.status update.updated 06/17/14

It has been a year and half since i received my first notice that my jeep had a recall.safety recall m35/nhtsa 12-527.i have contacted my jeep dealer at least four time in the last 12 months and was told there wasn't any parts for the repair or recall.how long do i have to wait for the repair as chrysler does seem to care if there are any parts to fix this recall.

The contact owns a 2002 jeep grand cherokee. While driving approximately 35 mph, the air bag warning indicator illuminated. The failure occurred seventy times. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 150,056.

The contact owns a 2002 jeep grand cherokee. The contact stated that he attempted to have the vehicle repaired under nhtsa campaign number: 12v527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported in november of 2012, there should be a remedy available before january of 2014. The contact had experienced the air bag warning light failure. The contact mentioned that the air bag warning illuminated intermittently. The approximate failure mileage was 100,000 and the current mileage was 120,000.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part was not available to complete the recall repair within a reasonable timeframe. The dealer did not give a specific date for when the part would become available to schedule the repair. The vehicle was not included in nhtsa campaign number: 13v252000 (fuel system, gasoline, structure). The contact was concerned about ensuring that the manufacturer install an oem trailer hitch. The manufacturer was contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign id number: 12v527000 (air bags) in the mail several months ago and stated that the dealer informed him that the parts were not available for the repair. The manufacturer was notified. The vin was not available. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. While parked, the vehicle failed to start and the key remained in the off position. The air bag warning light illuminated. The vehicle was not diagnosed or repaired. The failure recurred on numerous occasions. The vin was included in nhtsa campaign number: 15v046000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 150,000. Updated 7/21/15

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

I have been receiving recall notices for 2 years.safety recall m35/nhtsa 12v-527.every time i have tried to take my vehicle in for the repair, i am told they do not have the parts available.seems to me that they should after all this time.

The contact owns a 2002 jeep grand cherokee. The contact stated that he attempted to have the vehicle repaired under nhtsa campaign number: 12v527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported in november of 2012, there should have been a remedy available before january of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair.the contact had also experienced the air bag warning light being illuminated to indicate a failure. The approximate failure mileage was 90,000 and the current mileage was 130,000.

The contact owns a 2002 jeep grand cherokee. The contact stated that nhtsa campaign number 12v527000 (air bags) had exceeded a reasonable time for repair. The dealer advised the contact that the part was not available and that they did not know when the part would become available. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact stated there was a recall under nhtsa campaign id number 12v527000 (air bag) and the required part was unavailable to perform the repair. The manufacturer was not notified of the problem. The contact had not experienced a failure.

Safety recall m35/nhtsa 12v-527 orc module airbag light is "on"and"seat belt" lights.warning lights areon and do not go off.i took the car to the dealership in roswell, n.m.and they informed me the parts were unavailable and that chrysler would contact me.to date this has not happened.the danger is a inadvertent deployment of the front airbags..damage to the computer chip.the problem has now involved the seat belt warning lights to stay "on".

We were driving into our parking stall at home when our airbags deployed. As we reversed and drove forward to straighten our car in our stall we noticed the airbag light turn on suddenly and airbags automatically deployed. Our entire family was in the car and kids are traumatized. Super scary moment, and what if we were driving on the highway!

The contact owns a 2002 jeep grand cherokee. The contact indicated that the air bag sensor illuminated and randomly remained lit on numerous occasions. The contact stated that the vehicle was taken to a repair shop more than once and the mechanics were not able to replicate or diagnose the failure. The vehicle was taken to an authorized dealer and was included in nhtsa campaign number: 12v527000 (air bags). The dealer did not indicate if they inspected the air bag control module to determine if the supplemental jumper harness to the air bag control module needed to be replaced. The contact stated that they filtered the occupant restraint control module circuit and the wiring jumper. The contact indicated that upon leaving the dealer, the air bas sensor continued to illuminate and that the recall repair did not remedy the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 171,516.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) however the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The contact stated that the air bag warning light illuminated. The vehicle was taken to the dealer who diagnosed that the module needed to be replaced. The failure mileage was not available. Vin tools confirms parts not available.

I received a jeep airbag recall notice this week and when i took it to the dealer they told me that i need an airbag now.i have had to wait over a year for the parts to come in and the dealership has tried to fix my car four times for this issue attempting to use the wrong connectors to fix the issue(they told me this on the last repair attempt).now they claim that i must pay for an airbag.i believe that their defective repair attempts or having to wait so long for parts is the reason that the airbag now needs replaced.chrysler customer service is denying my request to fix my airbag.can you provide any assistance?they have deprived me of the ability to sell my car for the last year, and now i can't sell it until this latest issue is fixed.the cost of the repair is $1600.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign id number 12v527000 (air bags) and stated that the part needed to repair the vehicle was unavailable. The manufacturer was notified of the problem. The contact had not experienced a failure.

The low pressure light stays on

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 12v527000 (air bags) and 15v046000 (air bags) however, the part to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recalls repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact stated that while starting the ignition, the air bag warning indicator illuminated until the engine was turned off. The failure recurred whenever the engine was in operation. There was a recall associated with nhtsa campaign id number 12v527000 (air bags); however the part was unavailable. The dealer was unable to provide an expected date for the remedy part to become available. The manufacturer was not notified of the problem. The approximate failure mileage was 150,000.

The contact owns a 2002 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 15v046000 (air bags). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact received a recall notice for nhtsa campaign number: 12v527000 (air bags) five months ago and had not yet received an updated notice stating a remedy. The manufacturer was contacted and informed the contact that the part was not available. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact stated that the vehicle could not pass state inspection due to the air bag warning light being illuminated. The contact received notification of nhtsa campaign number: 12v527000 (air bags)but was unable to have the vehicle repaired because the part needed to perform the recall service was not available. The manufacturer was contacted but could not provide a date in which the part would become available. The failure and current mileage was 131,449.

2002 jeep grand cherokee.consumer writes in regards to parts not available to repair occupant restraint control module recall notice.updated 04/25/16.

I have never been notified on any of the recalls on this jeepafter looking at recalls airbags can deploy when driving then see in the recall this evening on the news.

The contact owns a 2002 jeep grand cherokee. The contact stated that after the vehicle was started, the air bag warning light illuminated. The vehicle was taken to the dealer, where it was serviced under nhtsa campaign number: 12v527000 (air bags) however, the failure recurred. The contact received notification of nhtsa campaign number: 15v046000 (air bags) but the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 108,600.

The contact owned a 2002 jeep grand cherokee. While driving 30 mph, the front passenger and driver side air bags deployed simultaneously. After the air bags deployed, the visibility was obscured and caused the contact to crash. The contact's neck and back were injured and required medical attention. The driver of the other vehicle sustained an inquiry to the jaw and back that required medical attention. The vehicle was towed to a dealer where the cause of the failure was not determined. The vehicle was destroyed. A police report was filed. The contact received notification of nhtsa campaign number: 15v046000 (air bags) after the failure occurred. The manufacturer was made aware of the failure. The failure mileage was 100,000.

The contact owns a 2002 jeep grand cherokee. After the vehicle was started, the air bag warning light illuminated. The vehicle was taken to a dealer where the technician stated that the vehicle needed to be repaired under nhtsa campaign number:15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 320,000.

I am stationed overseas in italy. I have an american version of a 2002 jeep grand cherokee vin: [xxx] and have a recall #06 - orc module. I have been working with a chrysler/jeep dealership here in catania italy, dealership name is merid mercedes-benz and smart chrysler, jeep located via messina, 780/a - 95126 catania italy, dealer telephone 011-39-095-403-7069. They keep ordering the wrong recall replacement parts, 4 times this has happened and they still have not received the correct part. I have missed 4 days work because of this. Please help. My contact: name is [xxx] , email [xxx], tele: [xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

The contact owns a 2002 jeep grand cherokee. The contact stated that while starting the ignition, the air bag warning indicator remained illuminated continuously. The contact referenced nhtsa campaign id number 12v527000 (air bags) however, the contact was unable to have the vehicle serviced under the recall because the remedy part was unavailable to perform the repair. The manufacturer was not notified of the problem. The approximate failure mileage was 180,000.

The contact owns a 2002 jeep grand cherokee. The contact received nhtsa recall campaign number 12v527000 (air bags) and the repair part was unavailable. The manufacturer was notified numerous times and they were unable to provide an expected date that the part would be available. The vin was unavailable. There are no failures at this time.

The contact owns a 2002 jeep grand cherokee. The contact received nhtsa recall campaign number: 12v527000 (air bags). The manufacturer and the dealer were contacted and stated the part was not available for repair. The air bag warning light illuminated intermittently. The vehicle was not repaired. The approximate failure mileage was 98,000.

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the air bag module needed to be replaced. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 139,000.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 02v104000 (fuel system, gasoline), 02v032000 (fuel system, gasoline), 02v030000 (seat belts), and 15v046000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. Frontier dodge chrysler jeep (5801 tx-327 spur, lubbock, tx) was contacted and confirmed that the parts were not available for the recall remedies. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 12v527000 (air bags) several months ago and stated that the dealer did not have the parts available for the repair.the contact stated that the expectancy for the recall service had surpassed a reasonable time frame. The manufacturer was not notified. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign id number: 12v527000 (air bags) but was advised by the dealer that the part needed to complete the repair was not available. The contact received the first recall notice a year ago and had recently received a second recall notice for the same repair. The manufacturer was also contacted and could not provide a reasonable timeframe for when the vehicle would receive the recall repairs.the contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact stated that nhtsa campaign number 12v527000 (air bags) had exceeded a reasonable time for repair. The contact received the recall notice ten months ago. The manufacturer advised that the part was not available for repair and they did not know when the part would become available. The contact did not experience a failure.

Submission from constituent re receiving a recall notice for his jeep grand cherokee around two (2) years ago and the problem has not been resolved.when the consumer arrive at the dealer, he was informed the part was not available, despite it being confirmed on the telephone weeks prior. The recall was for the air bag light. The consumer stated the air bag light was always on, an he feared it would deploy at any time.

I have been waiting for this recall part r06 forever.i can not pass the ri state inspection with out it.now i have to pray i make it to work without getting pulled over.this is not consumers problem so why am i paying the price.

2002 jeep grand cherokee air bag warning light stayed on after starting car. Found out there is a recall via chrysler number m35 to address airbags that may inadvertently deploy due to electrical spikes to the orc module causing it to short. Took the vehicle to dealer and after the work airbag warning light is still on. Diagnosis was "orc module internally shorted and needs replaced" and the estimate is over $500. Chrysler says that this is not part of the recall and i am responsible for the repair.

Occupant restraint control recall - i just had this part replaced at a jeep dealership. When i turned my vehicle on, i noticed that both the airbag and seatbelt lights are still on. I immediately went back into the dealership and spoke with the service employee and they stated that they were only authorized to replace the module and refused to tell me whether the problem was resolved or if my airbags are properly functioning. How can i knowfor sure if the problem has been resolved if the lights which indicated the problem are still on?

The chrysler group notified me jan/feb of recall for a seconds notice of accidental front and side airbag deployment, this a day after my airbag light turns on. Called, got on list asap, waited, called repeatedly, will not drive. For as they stated in noticed "we are sincerely concerned about your safety". So i was as well. I bought this vehicle for these options specifically, and not have my two small children in a mid sedan surrounded by suvs. So here i am, 4 mo later still making monthly payments, insurance, registration, rejection sticker (airbag light) and no drive. This is a ridiculous time period, i should at least be allowed to have them disconnected free of charge, for my car insurance will likely rise. But at least i could use it. Its basically an expensive cd player when i start it up once a week for its own good!

Chrysler has sent a recall notice for air bags to be fixed .when we left the dealer ship our airbag light was still on!!!!! they say the recall has"nothing to do with the light,and for $100 we can diagnose and see what it is" what's the purpose of a recall if you do not fix the problem??????? the shop employee said "oh the air bag may or may not work, we have no clue" why is it safe ,using normal common sense, to allow a vehicle to drive away unsafe??????? chrysler corp was of no help ,didn't care because they paid for the recall and it was not there problem after that was done!! they know the air bag problem is a wiring issue so why are they not made to figure out the exact problem??? who will be responsible in a crash if they do not deploy correctly? i\why is it legal for them to allow unsafe cars on the road????

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced any failures. The manufacturer was not made aware of the issue. Vin tool confirms parts not available.

This recall has been open for sometime now is there a time frame that parts will come available.???

In december of 2010 my side airbags deployed spontaneously while turning into a shopping center in woodbridge, va.after surveying the vehicle and finding no evidence of any crash or other reason for the airbag to deploy, i took my vehicle to lustine jeep in woodbridge, va.they looked over the vehicle and told me that it could not have happened the way i described it.after fighting with chrysler they agreed to cover some of the cost of replacing the airbag.i was charged $600 total.then in november of 2012 i learned that jeep was recalling grand cherokees and libertys in my vehicles age range for exactly what i described happened to me in 2010.since that time i have spoken to numerous people from the jeep dealership and from chrysler.i have received one recall notice that told me i would be receiving a second notice once a vendor had been found to produce the new corrective part.i was also told that i could not request a refund of the $600 i was charged until i get the second notice.i was told to expect the second notice in march or april of this year but that has not happened.it is now almost june and chrysler refuses to address this.i am driving around a vehicle that could pop its airbag at any moment and i cannot get chrysler to address the money that was taken from me for a safety issue that they should have taken care of in 2010.please help.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The vin was not available. Parts distribution disconnect.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning light was illuminated for an extended period of time. One dealer indicated that the part was not available beyond a reasonable time frame. The contact called for weeks and was not able to obtain the part for a manufacturer recall concerning the air bags. The vehicle was taken to a second dealer who replaced the part for the air bag recall. The air bag warning light went off after the dealer's repair. The manufacturer was notified of the failure. Thefailure mileage was not available.

The contact owns a 2002 jeep grand cherokee. The contact stated that the vehicle was included in nhtsa campaign id number:12v527000 (air bags) but was advised by the dealer that the part needed to complete the repair was not available. The contact had received the notice months ago and had continued to contact the dealer to no avail. The vehicle was taken to an authorized dealer who stated that the seatbelt sensor, right front sensor needed to be repaired in addition to the orc module repair pertaining to the recall. The vehicle had not been repaired and the sensor light had continued to illuminate at random for the airbag. The manufacturer was notified of the failure. The approximate failure mileage was 83082.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 12v527000 (air bags). The manufacturer and dealer were contacted and stated that the parts were not available for repair and they were unable to provide a time frame for availability. The contact was concerned because the air bag warning light was illuminated. The vehicle was not repaired. The approximate failure mileage was 133,000.

The contact owns a 2002 jeep grand cherokee. The contact stated that the recall notice for nhtsa campaign number: 15v046000 (air bags) was received in june of 2015. After contacting the dealer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 12v527000 (air bags). The dealer could not repair the vehicle for three weeks because the parts were not available. The manufacturer was notified. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning light illuminated. The contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the failure. The failure mileage was not available.

The contact owns a 2002 jeep grand cherokee. The contact stated that she received notification of nhtsa campaign number: 12v527000 (air bags) and attempted to have the vehicle serviced numerous times but the parts were unavailable. The vehicle was not repaired. The manufacturer was notified. The contact had not experienced a failure.

Chrysler announced a recall of my 2002 jeep grand cherokees m35/nhtsa 12v-527 informing me that there was "a small chance of an electrical overstress could occur and if this overstress condition occur, it could cause damage to the orc computer chip causing the airbag light to illuminate, followed almost immediately by an inadvertent deployment of the front or side airbag! inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash." chrysler intends to repair my vehicle, however; the part is currently not available. Why is it taking chrysler sooo long with producing this part???i contacted my local chrysler dealership only to find out, the dealer had no knowledge of this recall and could not advise if my vehicle was even safe to drive. This is extremely poor customer service and needs to be resolved, asap. It would appear since this vehicle is more than 10+ years old chrysler does not have any intentions on the repair and does not want to accept liability if an accident occurs while i am driving it. Again, extremely poor customer service!!!!!!!

2002 jeep grand cherokee.consumer writes in regards to a defective airbag system occupant restraint control module recall notice.the recall notice stated, the parts were not available. After three months of not hearing from anyone, the consumer contacted the dealer, and was informed, the parts were still not available.

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning light illuminated.the manufacturer was contacted and informed the contact that the part for nhtsa campaign number 12v527000 (air bags) was not available and an arrival date could not be given. The vehicle was not repaired.the approximate failure mileage was 50,000. Updated 1/07/14*ljthe consumer stated as ofnovember 2013 the parts to repair the air bag were still unavailable. Updated 1/22/2014

A vehicle recall notice was received 13 months ago advising of imminent airbag deployment in vehicles which have airbag warning lights on.this description fits my vehicle.over 13 months later, and none of the jeep dealerships in the denver area have ever received parts for this repair.i would like to file a complaint against chrysler regarding the failure to fix recalled units.13 months is a bit extreme. And on top of that, new recalls have since been announced regarding the plastic fuel tank.i doubt that i'll ever see that repair...

My 2002 jeep grand cherokee...was driving on the main rd...and unfortunate accident occurred and my jeep hydroplaned and the car flipped and the air bag never deployed...the accident was about 3 years ago ....and know ireceivedinfo in the mail...regardingthere was a recall on that jeeps airbag...that never deployed in the accident....i went to the emergency room at the hospital and stayedfor almost 24 hours...the jeep was totaled in the accident and know 3 years later i receive a recall...what to do know i was advised to contact you all....after i contacted the fca us llcsafety recall notice .afterspeaking with tem they advise to send information to you. Please advise of what to follow up on.

Chrysler issued a recall on the air bag system occupant restraint control module (safety recall m35/nhtsa 12v-527in nov of 2012.owners were notified of the recall in jan of 2013.as of today nov 20, 2013, according to my local dealer, chrysler still has not made parts available to make the repair.this is unacceptable for a defect that according to the recall could cause "inadvertent deployment of the airbags and may increase the risk of injury and the possibility of a vehicle crash."in addition in august of this year my air bag warning light came on and the dealer determined that the vehicle required replacement of the air system occupant restraint control (orc) module.chrysler refused to pay for the repair even though the recall specifically states that the orc module "has a small chance of experiencing an electrical overstress condition.should this overstress condition occur, it could damage one of the orc's computer chips.a damaged chip could cause the air bag light to illuminate..."i had to pay out-of-pocket $620.89 for the repair, which chrysler again refused to reimburse me after my follow up attempts to seek reimbursement.

I have a recall on my cari called the car maker the manufacturer told me that the parts were not available this is 8 month ago now my airbag light is lit i called thembecause the recall statethis vehicles has a chance of experiencing an electrical overstress condition! it can damage one of the orc's computer chips this can cause the airbag light to light up and air bag to inadvertent deployment of front airbags increasing the risk of injury or of vehicle crash. I was told to take down to the dealer with the recall that way they can fix it. The part and labor is free of chargei called the dealer and i was told that i have to pay for it up front then reimburse the bill to the manufacturer for them to pay when they can. I do not have thousand of dollars thatit will cost to fix the up front for this recall can some one tell me how to fix this problem.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to do the repair was still not available. The contact felt the manufacturer exceeded a reasonable amount of time. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 7/8/15the consumer received the recall notice, six months ago. Updated 08/06/15

The contact owns a 2002 jeep cherokee.the contact stated that the air bag warning light was illuminated. The contact mentioned that the vehicle was recently repaired under recall nhtsa campaign id number: 12v527000 (air bags).however, the airbag warning light remained illuminated after the recall repairs.the remedy failed to repair the problem.the manufacturer was notified of the failure.the vin was unavailable. The failure mileage was unknown.

The contact owns a 2002 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

The contact owns a 2002 jeep grand cherokee. The contact stated that nhtsa campaign number 12v527000 (air bags) had exceeded a reasonable time for repair. The contact received the recall notification in january of 2013. The contact stated that he had experienced the air bag warning light failure. The manufacturer was notified of the failure and stated the part availability date was unknown. The approximate failure mileage was 92,000 and the current mileage was 98,000.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available. Updated 03/10/16*ljthe consumer stated the vehicle was repaired on 1/29/16.

I work at a dealership washing cars.we just sold a 2002 jeep grand cherokee.i was running the jeep through the carwash.my foot was on the brake, and suddenly the vehicle accelerated propelling me into a wall, and the airbag deployed.i was injured in the accident and went to an urgent care.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 12v527000 (air bag) and attempted to have the vehicle remedied. The contact was informed that the parts needed to remedy the vehicle were unavailable. The manufacturer was made aware of the issue.additionally, the contact stated that the air bag warning lamp remained illuminated. The approximate failure mileage was 98,000.

The contact owns a 2002 jeep grand cherokee. The contact stated that while parked, the air bag warning light illuminated as the warning chime began to sound. The contact received notification of nhtsa campaign number: 12v527000 (air bags) but was unable to obtain the remedy because the part needed to complete the repair was not available. The manufacturer was made aware of the issue. The vehicle was not serviced per the recall nor repaired. The approximate failure mileage was 80,000.

This vehicle was recalled over a year ago on recall r-06 ,15v-046dealer has done the temporary fix that was supposed to hold until the final module was replaced. We continually get notifications this needs to be completed but the dealers state there are no parts. Is nhtsa ever going to force crysler/jeep to complete this recall? it originally started in 2012 with 12v527

The contact owns a 2002 jeep grand cherokee. The contact stated he received nhtsa recall campaign number: 12v527000 (air bags) and that the parts were not available. The contact also mentioned that while driving 75 mph, the air bag warning light illuminated intermittently. The manufacturer was notifiedtentimes. The failure mileage was 40,000.

While driving my jeep in the parking lot of tj maxx, my airbag light came on and about two seconds later both airbags deployed. There was no crash involved.

The contact owns 2002 jeep grand cherokee 4x4. The contact received recall notice nhtsa campaign number: 12v527000 (air bags) and attempted to make an appointment for the remedy. The contact was informed by the dealer that the part was not available. The air bag warning light was also illuminated. Manufacturer was made aware of the issue. The vehicle was neither repaired nor service under the recall requirements. The approximate failure mileage was 75000. ....updated 10-21-13

The contact owns a 2002 jeep cherokee laredo. The contact received a recall notice for nhtsa campaign number: 02v099000 (air bags). The contact attempted to have the vehicle repaired under the recall but was informed that the parts were not available. The contact also mentioned that the notice was received 3 months ago. The manufacturer was contacted. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall. The manufacturer was not notified of the issue. The contact had not experienced a failure. The vin was unavailable.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 12v527000 (air bags) and stated that the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer was made aware of the problem. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2002 jeep grand cherokee. The contact stated that he received notification of nhtsa campaign id number: 12v527000 (air bags). The manufacturer was contacted but was unable to provide an expected date for the parts to become available to complete the recall repair, as mentioned in the recall summary. The contact had not experienced failure.

The contact owns a 2002 jeep grand cherokee. The contact stated that he received notification of nhtsa campaign number: 12v527000 (air bags ) in march 2013. The contact stated that he attempted to contact the dealer to have the vehicle repaired but they stated that they did not know when the parts were going to become available. The vehicle was not repaired. The manufacturer was contacted two additional times and also stated that they did not know when the parts would be available. The contact had not experienced a failure. ..updated 12-05-13

I have received the official pre-recall notice informing me that the above vehicle was part of the federal government recall and that the official recall notice will be following (estimate of pre-recall notice 9/2012). I have regularly visited multiple (four) chrysler-dodge dealerships just to hear service personnel to say that there is no repair kit available from chrysler yet? is or is there not a recall and or recall replacement parts available.

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning light would intermittently illuminate. In addition, the anti-theft system would malfunction. The contact received notification of nhtsa campaign id number: 12v527000 (air bags). The contact spoke with the dealer and was advised that the parts needed to complete the recall repair were not available.the dealer was not able to provide a date in which the parts would become available. The manufacturer was not contacted. The failure mileage was 101,000.

2002 jeep grand cherokee.consumer writes in regards to air bag system occupant restraint control module recall notice.the consumer stated he received the recall notice back in january. However, the parts are not available.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Jeep chrysler indian trail (5501 w hwy 74, monroe, nc 28110) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 12v527000 (air bags) and 15v046000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning light constantly illuminated. The vehicle was taken to a dealer where it was diagnosed that the air bag control module had failed and needed to be replaced. The vehicle was not repaired. The contact received notification of nhtsa campaign number: 15v046000 (air bags). However, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the failure. The failure mileage was approximately 142,000. Vin tool confirms parts not available. Updated 03/15/16*lj updated 05/11/18the consumer stated the issue has been resolved on 1/28/16.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign id number 12v527000 (air bags). The contact was unable to have the vehicle serviced because the part needed to complete the recall repair continued to remain unavailable for approximately four months. The manufacturer was notified and they were unable to provide an expected date for the remedy part to become available. The contact had not experienced a failure...updated 08-28-14the consumer stated it had been over a year later and the issue still was not resolved.updated 09/08/2014

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

2002 jeep grand cherokee.consumer writes in regards to parts not available to complete occupant restraint control module recall notice.

Tl- the contact owns 1996 and 2002 jeep grand cherokee. The contact received a recall notice and took his vehicle in for repairs and was told that parts are not available. -hb

The contact owns a 2002 jeep grand cherokee. The contact stated that she received notification of nhtsa campaign number: 12v527000 (air bags). The contact called the dealer and the manufacturer in an attempt to schedule an appointment for the recall service however, neither could advised the contact on when the parts needed to complete the service would become available. The vehicle was not serviced. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 12v527000 (air bags) and attempted to make an appointment for the remedy repairs.the contact was advised that the part was unavailable and there was no time frame given for availability. The contact stated that the airbag warning lamp illuminated sporadically. The vehicle was not repaired and the manufacturer was made aware of the issue. The approximate failure mileage was 45,500. ...updated 10-24-13 the consumer stated the light no longer flashed it was on constantly. As of october 3, 2013 all parts were stillunavailable in order to complete the recall. Updated 11/4/2013

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

2002 jeep grand cherokee.consumer writes in regards to recall due to the parts being unavailable.

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag light illuminated when the vehicle was started and continuously illuminated until the vehicle was turned off. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 154,690.

The contact owns a 2002 jeep grand cherokee. The contact received a nhtsa campaign id 12v527000 (air bag) recall notice in february 2013; however, the dealer stated that the part was not available. The air bag light illuminated prior to receiving the recall notice. The contact recently called the dealer who did not have parts to remedy the recall. The failure mileage was 135,000.

This vehicle is subject to recall 12v527000. 10 months later, there is no fix from chrysler. We live in a safety inspection state. This vehicle cannot pass safety inspection with the air bag light on all the time. Our past safety inspection expired 8/31/13. Note that in our state, the safety inspection sticker is much larger than the registration sticker. It's easier for the police to detect expired safety than expired registration. We cannot legally drive this vehicle now & every consumer protection agency i've called tells me we have no recourse. This vehicle cannot even be sold here, except for parts!!!! we need to have something to drive while chrysler figures out how this can be fixed, but it seems they're allowed to assign the b team to this problem part-time - as long as they say they're working on it, who cares if a lot of people are stuck with long-term illegal vehicles. This is one heck of a way to treat customers, and there must be some **quick** avenue of redress for us, because we need a car now.

The contact owns a 2002 jeep grand cherokee. The contact stated that in november 2012, he received notification of nhtsa campaign number: 12v527000 (air bags). The contact attempted to have the vehicle repaired on numerous occasions but the dealer stated that the parts were unavailable. The vehicle was not repaired. The manufacturer was notified. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 12v527000 (air bags) and stated that the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer was not made aware of the problem. The contact had not experience a failure.

Tl - the contact owns a 2002 jeep grand cherokee. The contact stated that nhtsa campaign number 12v527000 (air bags) had exceeded a reasonable time for repair. The contact received the recall notification in november 2012. The contact had not experienced a failure.

The contact owns a 2002 grand jeep cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time to provide the part to do the repair. The contact had not experienced a failure.

Takata recall. The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) and the dealer was unable to supply the part for the recall repair beyond a reasonable time frame. The manufacturer was also contacted and was unable to determine when the second notice would be sent to the contact to indicate that the parts were available. The contact was unable to determine when the vehicle would be repaired. The contact had not experienced a failure.parts distribution disconnect.

2002 jeep grand cherokee.consumer writes in regards to waiting two years for parts to become available to repair air bag system occupant restraint control module recall notice. The consumer stated the air bag light illuminated and stayed on.

The contact owns a 2002 jeep grand cherokee. The contact stated that nhtsa campaign number: 15v046000 (air bags), nhtsa campaign number: 12v527000 (air bags), nhtsa campaign number: 02v104000 (fuel system, gasoline), nhtsa campaign number: 02v032000 (fuel system, gasoline) and nhtsa campaign number: 01v374000 (fuel system, gasoline) exceeded a reasonable amount of time for repair. The dealer stated that the parts needed for repair would not be available for months. The manufacturer was made aware of the delay. The vehicle was not repaired. The contact noticed a strong odor of fuel emitting from the vehicle. The failure mileage was unknown.

The contact owns a 2002 jeep grand cherokee. The contact stated that while driving at 45 mph, the air bag warning light illuminated. In addition, the contact stated that both turn signals functioned intermittently. The vehicle was taken to a dealer. The technician repaired the vehicle under nhtsa campaign number: 12v527000 (air bags). However, the failure recurred. The vehicle was then taken to an independent mechanic. The contact was unsure about what needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The vin was included in nhtsa campaign number: 15v046000 (air bags). The failure mileage was 111,568.

I receipt safety recall m35/nhtsa 12v-527 on february 2013, every day call to the office dealer and said, i am not receipt the part.please call again.i have problem because the airbag warning light is permanent on.thank you so much for your attention and this problem.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2002 jeep grand cherokee. The contact stated that after the vehicle was started, the air bag warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure and the vin was not included in nhtsa campaign number: 15v046000 (air bags). The failure mileage was unknown.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the contact was unable to have the vehicle serviced under the recall because the part needed was unavailable. The manufacturer was not notified of the issue. The contact had not experienced a failure.

Air bag lights does not go off.

Airbag warning light on even after completing the original recall m35.received letter from fca in february 2015 advising of need for r06/15v-046; now as of august 4/2015 the airbag light is still on. I phoned the local dealer who stated parts were still not available!what should i do to ensure my vehicle safety is not being compromised?

The contact owns a 2002 jeep grand cherokee. While operating the vehicle, the air bag sensor light illuminated, which indicated that the air bag system was faulty. The cause of the failure was not diagnosed or repaired. The manufacturer was not notified. In february of 2015, the recall notice for nhtsa campaign number: 15v046000 (air bags) was received. After contacting the dealer on multiple occasions, the contact was informed that the part needed to repair the vehicle was not available and no estimated time for receiving the part could be given. The failure mileage was 168,000.

The contact owns a 2002 jeep grand cherokee. The contact stated that while driving at various speeds, the air bag warning indicator illuminated intermittently. The failure also occurred during initial start up and the malfunction became progressively worse over a period of time. The contact referenced nhtsa campaign id number 12v527000 (air bags) but was advised that the part needed to complete the recall service remained unavailable. The manufacturer was notified and they were unable to provide an expected date for the remedy part to become available. The approximated failure mileage was 72,000.

2002 jeep grand cherokee.consumer writes in regards to occupant restraint control module recall notice repair issues due to lack of parts.the consumer stated he has been trying to get the vehicle fixed since march 2015.

The contact owns a 2002 jeep grand cherokee.the contact was driving approximately 25 mph and crashed into another vehicle. The air bags failed to deploy.the driver sustained neck and back injuries, and a police report was filed.the vehicle was destroyed and towed to an independent mechanic.the manufacturer was not notified of the defect.the approximate failure mileage was 120,000.

The contact owns a 2002 jeep grand cherokee. While the vehicle was idling, the front passenger and driver side air bags deployed inadvertently. The contact and passenger suffered burns to the chest and arms that required medical attention. The metal fragment was visible however did not release the metal fragment and became trapped within the air bag. The contact also stated that two recall notifications were received for nhtsa campaign number: 15v046000 (air bags) however the part was not available for the recall repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 93,000.

The contact owns a 2002 jeep grand cherokee. The contact received nhtsa recall campaign number: 12v527000 (air bag) and the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to be available. The manufacturer was made aware of the problem. There are no failures at this time.

The contact owns a 2002 jeep grand cherokee. While driving approximately 30 mph, the air bag warning indicator illuminated intermittently and a chime sounded. The failure occurred when driving at any given speed. The vin was included in nhtsa campaign number: 15v046000 (air bags); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 130,000.

The contact owns 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 12v527000 (air bags) and stated that the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer was not made aware of the problem. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee.while driving approximately 25 mph in icy road conditions, the contact applied the brakes and the vehicle slid to the right.the vehicle crashed into a tree and sustained major damage.the driver and two rear passengers were injured.a police report was filed.the air bags failed to deploy.the dealer has not been notified.the current and failure mileages were 50,000.updated 02-14-08updated 02/14/08

The contact owns a 2002 jeep grand cherokee. The contact stated that she received notification of nhtsa campaign id number: 12v527000 (air bags). The contact stated that she attempted to have the vehicle repaired in the spring of 2013 but the parts were unavailable. The vehicle was not repaired. The manufacturer was notified. The contact did not experience a failure.

The contact owns a 2002 jeep grand cherokee. The contact stated that nhtsa campaign number 12v527000 (air bags) had exceeded a reasonable time for repair. Additionally, the contact stated that the air bag warning light was illuminated. The manufacturer was contacted and advised that the part was not available for repair. The contact had not experienced a failure.

When is this going to be forced on chrysler fiat,i had a recall post card about this problem and that's 3 years ago !!!!they say they are working on getting the parts and as soon as it's available we will get another notice to fix,let me just say this is bs , chrysler is basically buying their time so that the remaining vehicle for this recall to be junked or out live their years. The ntsb should be ashamed in not getting chrysler to fix this !! for god sakes it's been 3 years and still nothing,you guys are worthless and don't enforce your own recalls !

Gresham, or dodge, jeep and ram dealer quoted 3 weeks for an appointment on a voluntary safety recall notice (r06 / nhtsa 15v-046) for my vehicle. If my airbag could deploy inadvertently you'd think they'd want to bring it in right away but, guess not. I guess the company would like more lawsuits because i'm assuming everyone else is having this issue in my area. Hopefully they pull their heads out their asses and make recall notices a priority or bring in some more technicians to make time for the recalls.

The contact owns a 2002 jeep grand cherokee. The contact referenced nhtsa campaign id number 12v527000 (air bags), in which the vehicle was included and stated that the part needed for the recall service was unavailable. The authorized dealer was unable to provide an expected date for the remedy part to become available. The contact had been waiting for the part to become available for two years. The manufacturer was not notified of the problem. The contact had not experienced a failure.

I sent my car in to have the airbag system occupant restraint control module on my vehicle checked due to an issued recall on my vehicle. This issue was fixed as far as i know; however, during the repair, the center console of my jeepwhere the gear changer is was broken and not repaired by the company. I do have a picture i can send to you, but don't see an option to attach it. *dt

Airbag recall (m35 / nhtsa 12v-527). After repairs were completed on 03/26/2014 the airbag and seatbelt warning lights still on. Dealer was not able to repair the defect.on 06/16/2014 dealer still not able to identify the cause and asked for $250 to further inspect the car to determine the cause. Dealer wrote on paperwork "no communication from orc need more time (and money) to diagnose. Customer declined at this time".i received the first notice in jan 2013 and the official recall months later. No parts were available for months. As soon as i received the recall notice i took the vehicle to the dealer. How can it take almost two years (from fall 2012) and still no solution to the problem? it is obvious that the manufacturer is delaying the repair as much as possibleto reduce overtime the number of repairs.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Vin tool confirms parts unavailable.updated 03/09/16*lj

The contact owns a 2002 jeep grand cherokee. The contact stated that the air bag warning indicator was illuminated. The dealer was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was unknown.

Nhtsa recall 12v-527 states that an electrical overstress condition could damage the occupant restraint control (orc) module, causing the air bag light to illuminate and possible air bag deployment.on april 23, 2014 the local chrysler dealer made a wiring change to address the recall notice, but the air bag light remained on.the local dealer claims that the air bag module is defective requiring approximately $450 to replace it.if the condition of the recall could cause damage to the orc module, why wasn't it included as part of the recall by chrysler?

Takata recall. The contact owns a 2002 jeep cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags). The part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.updated 05/10/16*ljupdated 5/10/16.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign numbers: 12v527000 (air bags) and 15v046000 (air bags) however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (air bags) and stated that the part was not available. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure.

The clockspring on my 2002 jeep grand cherokee has failed and the airbag light comes on and it will not function.no accident yet, but the airbag will not work on the vehicle.car was driven normally and is in excellent condition with no accidents.has 69,000 miles on the vehicle.the clockspring has to be replaced to correct the problem.chrysler has had similar problems on other vehicles for this same part.i'm sure they use this part on other chrysler products.

While driving lost control of vehicle and hit another vehicle. Upon impact,none of the airbags deployed. Consumer also states that the abs failed, three people were injured in the accident.

My 8 year old daughter had a pulmonary appointment. We were leaving the doctor's office, a lot of traffic, i drove on the on ramp to the highway 285 westbound. While driving onto the interstate, my jeep grand cherokee '02, a beep sounded, i looked at the dashboard and the "airbag" light came on and within not even a second, both airbags deployed while i was driving. The steering wheel is destroyed, the dashboard and the front glass. Smell and smoke filled the suv while i was able to drive the suv over to the side of the highway.my child was crying from being so scared. I called the dealer that i always used to service my jeep to see if i could drive off the highway. I was afraid being on a busy atlanta highway, a crying 8 year old and smoke coming out of the suv. They told me no and to call chrysler for tow. I did and they were going to take me to the nearest jeep dealer (roswell, ga) but would be 50 min. Wait. I explained to them that i was on an extreme busy highway, and 8 year old and had to get off this highway now. While talking, a tow truck pulled off in front of me. He spoke to chrysler and arranged for "payment directly from chrysler" and drove us to roswell, ga. The dealer would not give me a rental car. I calledmy insurance company. I got rental whichthe dealership called hertz for me and they (hertz) picked my child up and myself and drove us to their shop to get a car. I am now driving a rental and have no ideal who is paying for this. My husband called the manager at the dealership and was told that they could not touch the suv and someone from chrylser safety looked at the car. I just called chrylser's 1-800 number and told them the incident and wanted a person's name, number and how is this procedure handled. I was told by "lachina" (spelling?) that it was usually 3 business days, no person contact but yet "someone should call me prior to viewing." i asked how my rental situation would be handled and she did not know.

Passenger side airbag on 2002 jeep grand cherokee laredo opened on front end impact, however the driver's side airbag failed to deploy resulting in injuries to driver of potentially over 10,000.00.

The contact owns a 2002 jeep grand cherokee.while driving 45 mph, the contact struck an embankment and caused the vehicle to flip.the seat belt detached and none of the air bags deployed.the contact landed in the passenger seat and her head went through the moon roof.a police report was filed.the powertrain was unknown.the current mileage was 104,000 and failure mileage was 98,000.

Onthe night of 02/05/2010 we were driving on fwy 14 nb and earlier that night was raining hard. Due to the storm there was a lot of water on the freeway and i lost control of the jeep. The car began making circles and then it roll over on the right site of the freeway and the air bags failed to open.we had the seatbelts on, but for this type of accident where the car became a total lost , the air bags must had been activated.luckily we are alive. We could had died and we want to prevent this happen to anyone who owned a jeep grand cherokee 2002.

On july 4, 2008, airbag inadvertently deployed while traveling on highway with no collision involved.the airbag deployment damaged the airbag system, right dashboard, windshield, steering wheel, glove compartment door, and air conditioning system, caused complaints to incur rental vehicle expenses, loss of use and devaluation of his vehicle, inconvenience, and caused redness and irritation to face, neck, and chest and aggravated asthma.

Vehicle rearended another at 55 mph and upon impact,neither airbag deployed.damage to vehicle was 6083 dollars. Dealer stated airbags worked as designed. Consumer listed that there were 5 injuries.

While driving at 52 mph an accident occurred. Upon impact, front driver and passenger air bags did not deploy, resulting in injuries to driver and passenger. Chrysler has inspected the vehicle and stated that there were no manufacture's reponsibility, they refuse to do anything further.

Insurance company writes on behalf of consumer regarding airbags *tgwboth air bag deployed while the consumer was driving. A recall was issued for some models regarding an incorrect passenger air bag wire harness in the air bag.

Air bag light came on while driving. Dealer said it could be caused by a number of problems.

The vehicle hit a tree,the frontal air bags deployed, however the side air bags did not.

While driving 30 mphvehicle hit subway puller head-on and driver's side air bag did not deploy.please provide further information.

While driving at 20 mph consumer was struck on the driver's side by another vehicle. Upon impact,side curtain air bags did not deploy.driver sustained injuries, and was treated in the emergency room.

While driving 30 mph hit subway puller head-on and driver's side air bag did not deploy. Please provide further information.

I was driving my 2002 jeep grand cherokee when i began to take a right turn into a shopping center.suddenly, without warning, my side curtain airbag deployed with great force.i was able to slow the vehicle and then pull into a parking space without incident.upon inspection i found that there had been no impact, no damage to my vehicle in any way, except that the side airbag was now hanging down.chrysler initially refused to pay for any part of the incident, then finally agreed to pay for the airbag to be re-installed.i was made to pay for the airbag sensor ($200), the airbag console ($320) and a $100 deposit on the airbag itself.

I own a 2002 jeep grand cherokee and both of the side curtain air bags deployed while i was driving. There was no impact or collision. I was making a right hand turn when the air bag light came on. Immediately after that passenger side curtain air bag deployed. Then a couple of seconds later the driver side curtain air bag deployed. I pulled into the store parking lot and had the car towed to a service shop. Insurance investigator determined it was mechanical failure.

While driving at 20 mph consumer' vehicle was struck on the driver's side while traveling through an intersection. Seat belts were used at the time of the incident, but the sideair bags did not deploy.consumer sustained minor injuries.the other vehicle was cited by the attendingpolice officers.

Consumer states, vehicle is missing the child seat anchor system and latch. Dealer has been notified. Please supply document in your possession and provide further information.mr

This is my 4th jeep.here is a little background on this issue.i purchased a 2002 jeep grand cherokee, the overland edition.the dealership pushed buying a used certified jeep vehicle!they mentioned the extended warranty that would take care of any issues that the jeep had during the last years of my ownership.i went in the dealership looking to purchase a new vehicle but they told me all the added benefits / value from buying from the used jeep facility! the warranty:as mentioned i purchased the warranty sold by jeep at the local dealership.the service agreement that was sold by the dealership went bankrupt!gary miller chrysler jeep isuzu located in erie, pa sold this to me.my 1st issue was when i decided to take the vehicle in because of a vibration while driving.i was made aware that the company was bankrupt when tying to call and find out what information will be needed when i go to the local jeep dealership in kansas city.furthermore i mentioned to the jeep dealership that pushed the contract that i am wiling to purchase the best contract to make sure i do not have an issue with my new vehicle in the future. The constant issues:i have now taken in my jeep for 6 visits!i have only included some of the payments (see the additional paperwork) but you can see a trend here.this jeep had been nothing but a problem since i purchased the vehicle!i am now stuck replacing the steering pump for the 2nd time!i have to pay for the replacement and live without a vehicle.i am out several thousand dollars and still have to take this vehicle (that jeep pushed on me) to the service shop about every 6 months. I just started driving my vehicle from the last service repair (i am getting very familiar to the local jeep dealerships) and still the item is not fixed and my jeep is leaking oil all over our company driveway.this vehicle is a lemon and the company that made the vehicle sold me a bankrupt contract.

2002 jeep grand cherokee, limited, 4x41. I noticed that vehicles hvac is not functioning correctly.could cause some obstructed views in passenger compartment from not working properly.2. Failure occurs everyday when vehicle is running3. I'm currently in the process of repairing this defect.

I own a 2002 jeep grand cherokee overland. Recently, i have had problems with my drivers side heated seat. Yesterday, it got extremely hot so i shut if off for fear of a fire or being burnt, and today it is not working at all. Because of this, i am also concerned about the safety of the passenger heated seat. I found out from a dealer that there is a recall on this particular issue, but my vin number is not covered. I called chrysler customer care to discuss this, and they said they were unable to help. I feel this is a known issue and my vehicle is displaying the exact symptoms covered in this recall, yet for some unexplainable vehicle it has been excluded. The following is text from the recall: summary: chrysler is recalling 102,354 m/y 2001-2004 jeep grand cherokee vehicles with heated seats and with chrysler recall no. 06v-197 completed (03-04 m/y) or seat heater elements service replacement (01-02 my). The front seat electric heater elements could overheat. Consequence: overheating could potentially cause a fire or injury. Remedy: dealers will replace the front seat heater elements free of charge. The manufacturer has not yet provided an owner notification schedule. Owners may contact chrysler at 1-800-853-1403.

Started vehicle, after a fewseconds the instrument cluster became inoperative. Turned off the ingnition and restarted the engine. The instrument cluster did not operate. Turned off engine. Tried to start the engine the next day and the battery was completely drained.charged the battery and started the engine. The instrument cluster is still inoperative.

The contacts owns a 2002 jeep grand cherokee.ever since the vehicle was purchased, the contact has experienced brake failure.while driving at various speeds, the brake pedal will extend to the floor as if there were pressure loss.the contact must literally stand on the brake pedal in order to stop the vehicle.also, the wiring on the instrument panel that controls the air conditioning fan has failed.the dealer stated that the vehicle was not included in any recalls.the failure mileage was unknown.

Turn signals only work intermittently.i have seen numerous reports of this as a problem with jeep grand cherokee laredo vehicles made in 2002 and 2003, possibly other years.this absolutely should be under recall. Please take this into consideration.thank you.

Purchased november 2001, had two recalls for fuel system within two months, dealer told me there was previous recall fixed before i purchased. Engine safety warning light has come on and stayed on several days on seven (7)separate occasions. Dealer claims not to worry cannot figure out why. Plus seat heater went out and had to be replaced, interior heater stopped working except defrost. I believe they are all related and is why the engine safety warning light keeps coming on.also to note--vehicle sways back and forth over small bumps, like riding a small boat in rough water. *nlm

The contact owns a 2002 jeep grand cherokee. The contact stated that after attempting to start the vehicle, the vehicle backfired and failed to start. In addition, the contact stated that warning lights on the instrument panel illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 170,000.

Right rear passenger window doesn't operate and falls open while driving; when i hit bumps in the road until the window is fully open.

The contact owns a 2002 jeep grand cherokee. The contact stated that while driving at night, both the low beam and high beam headlights flickered. The contact also stated that the instrument panel electronic gauges failed when driving. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failures. The failure mileage was 180,000.

The contact owns a 2002 jeep grand cherokee. The contact received a notification of nhtsa campaign number: 14v438000 (electrical system) however, the part needed to perform the recall repair was unavailable. The manufacturer was not notified of the issue. The contact had experienced a failure. Updated 02/18/15*ljthe consumer stated the vehicle shut down while driving. Updated 10/2/2015

Vehicle was in motion and kept stalling on highway and city streets. Another computer was installed but didn't solve the problem. The throttle position, idle air control, and map sensors were replaced. Vehicle had hard start problem and the fuel injectors and fuel filter were replaced. Started vehicle in driveway and heard popping noises and it automatically shut down. The coli pack had to be replaced. Numerous vacuum hoses have popped off during driving and had to be replaced. No error codes or check engine light would come on even though these things were happening. A year ago the oil pressure sending unit had to be replaced and has currently gone bad again. I have to put the truck in neutral and let it idle before i drive it or the transmission will jerk. I also have to let the truck stay cranked for 10-15 minutes before i can drive it because it takes that long for it to idle down. My driver seat controls will not work, and the passenger window will not stay up and the controls will not work. If you do research on the 2000-2004 jeep grand cherokee models, you will find the exact same issues from everyone who has owned these specific years and models. Chrysler knows about the constant issues, yet the 2000-2004 models are not on the buy back list. The dealerships even have a problem trying to figure out what the problem is which is why it costs so much and the problems continue to exist. Owners have had to consult with other jeep owners to work together to try to solve the problems ourselves. 2002 with only 115,000 miles on it. There would be more miles on it if problems would stop occurring with these vehicles and preventing people from driving. I put the date when it started in 2012, but constant problems are still continuing to this date and year of 2015.

The contact ownsa 2002 jeep grand cherokee. The contact stated that while driving, burning fumes were emitted into the vehicle.after inspecting the vehicle, the contact realized that a resistor under the dash board started to melt. The contact also mentioned that the heated seat and heater malfunctioned and were no longer operable. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure but did not offer any assistance since the vehicle was not included in any recalls. The vehicle was not repaired. The failure mileage was 160,000 and the current mileage was 167,000.

I bought my 02 jeep grand cherokee in 05 with about 50,000 miles on it. Sometime in 08 the blower motor started working off and on. After about 3 years i did some research and found that the most likely cause was the blower motor resister. After checking, i notice that the resistor harness had been melted. I did some more research and found that this was quite common. This should be a recall item because this is a serious fire hazard. If the wires were hot enough to melt the plastic sheathing, what's to stop it from causing a fire in an unsuspecting consumer's jeep? i was fortunate enough to have caught this early on, but if i wasn't, the cost of "what if" is not one i, my wife, or children are willing to pay.

2002 jeep grand cherokee limited (wj), electrical wires melting at blower motor controller (resistor block) for heater /ac interior fan. Fire hazard as this circuit is hot even when the vehicle is off. Poor contact between the wire female spade connector and the blower motor controller male spade terminal caused excessive heat which resulted in the wires being charred and the blower motor controller housing melting. Device is located under the dashboard on the passenger side.i am ordering a harness and heater resistor to remedy this manufacturer defect.while my car did not catch on fire, this is clearly a fire hazard that should be addressed by the manufacturer.

Just had the eniter exaust system replaced due to the cats were plugged . Replaced cats and all o2 sensors with factory oem's and now the car give 3 different codes , p0141, p0138, p1499 .after the codes showed up took back to shop and had to replace all the o2 senors again to the tune of $500.00 plus labor.and went to drive and get tested only to fail again, for bank 1 sensor 2 high voltage detected.now shop is telling me there was a problem with the pmc and it needs to be replacedto the tune of another $450.00 plus labor.

The consumers vehicle was less than a year old but has had three computers replaced.the dealer has not been able to determine thecause of the failures.*nlm

Electrical system:wiring:interior/under dash.nhtsa campaign id number :01v288000 my 2002 jeep grand cherokee is having electrical issues of this nature. Car lost directionals and heater/defroster, brake lights on highway. All electrical related.

Popping and creaking noises behind the dash when using the heating and cooling unit of the 2002 jeep with dual climate. Sometimes doesn't seem to work correctly.

The vehicle caught fire while it was being driven down the road, it was pulled over to side of the road in a driveway. Fire came from under the dash on the passengers side, and the vehicle was completely consumed by fire in approximately 10 minutes. I reported it to chrysler and they stated because of the amount miles on it they weren't responsible!updated 09/25/15*lj updated 12/08/2017

My 2002 jeep grand cherokee limited is blowing cold air out the passenger side and makes a creaking sound in the dash even when the vehicle is off.

The contact owns a 2002 jeep grand cherokee. The contact stated that the vehicle lost power and the doors would not open automatically. In addition, the windows would not roll down and the trunk would not open automatically when prompted with the key. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

2002 jeep grand cherokee. Consumer writes in regards to several expenses related to vehicle and requests reimbursement *tgwthe consumer stated the front brakes which included the rotorsmaster cylinder, left rear seal axle, bearing, snap ring had to be replaced more than once on different occasions. Also, the vehicle broke down on several occasions and smoke was emitting from the vehicle on one of those occasions.it was discovered the relay fan radiator fan needed to be replaced.the transduce pressure sensor, solenoid, transmission gov and gasket were replaced at a cost of $ 530.50. The consumer stated the horn began blaring for no apparent reason and then stopped working/ two days later, all the gauges in the vehicle went to zero and all the interior lights illuminated and the windows did not work. The vehicle was towed to the dealer and a diagnostics test revealed an electrical problem.updated 11/10/11updated 11/22/11.

March of 2009, i told my daughters dad the electrical system were not working right. It started with the electrical door locks that work on and off for days. He came over to switch cars because i didn't feel safe in it. With in two days of him driving it, on his way home from work that night the car caught a fire. I was still making payments on a car i no longer had. I couldn't afford to continued payment and buy another car. So i try to purchase online and was scam out of $2000.00 that august. I were put in credit bureau for it and had to make arrangements to pay it off. I received a recall notice today about the orc computer chips. That can deploy causing injury andyou to crash. I called the number to express my concern, the person that answer had no compassion. He first up dated my info and once he learned the car caught on fire he had nothing else to say, other then oh you no longer have the car, he got quite and said thank you for calling. Good bye

The contact owns a 2002 jeep grand cherokee. The contact stated that the front passenger's side seat warmer over heated. The vehicle was not diagnosed or repaired. The vehicle was not included in nhtsa campaign id number: 09v117000 (seats). The manufacturer was made aware of the failure. The approximate failure mileage was 150,000.

I reported this problem a month or so ago about the front driver's seat breaking and breaking off the vehicle frame.plus the a/c issue under the glove compartment overheats and melts the mechanism and continues to burn.when i reported the issue, no wreck was involved.since reporting the problem, the vehicle was involved in an accident and totaled.my fix apparently allowed the seat to stay on the frame but the seat still broke. Fortunately, no serious injury, only sore neck and bump to the hand.

Vehicle would not start.had it towed to a repair shop and the starter was out.needed to replace the starter.there are way too many repairs on this vehicle with only 57,000 miles on it.

Driver's seat detaches from car frame.electrical blower module resistor overheats, melts, and burns. Both issues are known by consumers and dealerships, so there is no way jeep/chrysler doesn't know about the design flaws and the danger.driver's seat:there is a great deal of chatter on the internet regarding the driver's seat detachment from the car frame and the reason for it.people have created various fixes that may or may not work well.as added proof, it is impossible to find a jeep grand cherokee driver's seat in any junk yard. Please go look for yourself.mine totally broke while on the highway, nearly causing a wreck.it's terrible and i do not understand why there hasn't been a recall and someone held criminally liable for this.blower motor module:lots of chatter on the internet as well as to the problem and the cause.mine melted and became so hot that i couldn't touch it without burning my hand - which i did.there is a fix, but you have to buy an upgrade module which still gets hot.also, the module turns the blower in reverse, so you have to reverse the leads.it's dangerous and again, i don't understand why there hasn't been a recall on it either and someone held criminally liable.

Key won't turn in ignition,steering wheel locked,car won't shift out of park. This is the first time i've had this issue.car had to be towed to auto repair shop.

My wife & i were driving on i-95 south when my jeep grand cherokee's check engine light came on but before we could do anything it shifted from drive to 2nd gear and went from 60mph to around 25mph while we were still in the 3rd inside lane of a 3 lane hwy so we proceded to pull off the hwy and check out the truck and also let it sit for awhile and in doing so the lite went off so we proceded to get back on and go straight home but as we tried to get on the hwy it happened again but this time we went from drive to 1st gear and we almost got rearended by an 18 wheeler but he moved over at the last second, where we got on there was no break down lane so we had to go for about a mile and in the process we started to loose the brakes do to problems ariseing from the abs and also the engine was acting funny it started to shut off then it would speed up and it did it 3 or 4 times so when we got off we had the jeep flatbeded to "greenwich jeep" in greenwich,ct. Soon as it's fixed i'm getting rid of it but i did want to note the problem with you!

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v115000 (electrical system); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

It's killing my battery the interior light stays on when vehicle is off and power windows don't work unless driver side door is open while vehicle is on.door open lights flashes when vehicle is running however it is really shutalready.i have friends with same type vehicles having same issues.

The driver side seat heater gets so hot or feels like it's burning my legs.. I can only use it on low to prevent burns.. The passenger side does not work at all. (recall #09v117000) if the passenger side door is open, i cannot lock the doors, or put the windows up until it is shut. (recall #01v288000) .. Periodically when i start the jeep the air bag light will stay on.. I have to pull over, turn the vehicle off,and repeat the process until it goes back off. (recall #12v527000)

The contact owns a 2002 jeep grand cherokee. The contact stated that the vehicle continuously lost power without warning. The vehicle was taken to the dealer, but the cause of the failure was not diagnosed. The vehicle was not repaired. The failure mileage was 175,000.

The contact owns a 2002 jeep grand cherokee.while driving 3 mph in reverse, the contact heard a loud pop coming from her vehicle.she discovered that the plastic fan blade on the radiator fan separated.the failure caused damage to the radiator as well as some other parts to which the contact could not recall.the repair will cost $600.the vehicle was towed to the dealer.daimler chrysler stated that they would not pay for the repair because the contact did not bring the vehicle in for repair when she received recall notice # f25 (electric radiator fan).the manufacturer stated that the contact should have parked the vehicle and refrained from driving.the contact went to two different dealers for the repair, but neither were taking any appointments.she feels that she should not have to pay for the repair because she could not get an appointment from the dealer.the engine size and powertrain were unknown.the current and failure mileages were 73,000.

Wires get hot that lead to the heater/ac fan. The insulation of wire and connector melts. This causes the heater to go off and back on intermittently and frequently unless you wiggle the wires. Wiggling the connector will help for short periods of time. This occurs when the car is running(does not have to be moving) and the blower is on. I have tried to press in the connector or wiggle the connector while driving and this is a distraction. This has happened consistently beginning about a month after i bought the car. The location of the connector is under the glove box area. There are many instances on the internet that discuss this issue.

Bothdriver andpassengner get a static shock upon exiting vehicle. Dealer and manufacturer were not notified at this time. Feel free to provide any further information.

The contact owns a 2002 jeep grand cherokee. The contact stated that the vehicle stalled several times without warning. The contact constantly had to coast the vehicle over to the side of the road. After several attempts, the vehicle restarted. The condition was progressing randomly without warning. The vehicle was taken to the dealer and they were not able to replicate and diagnose the failure. The vehicle was not repaired. The vehicle was not included in nhtsa campaign number: 01v288000 (electrical system). The manufacturer was notified of the failure and provided no remedy. The approximate failure mileage was 113,000.

Driver's side heated seat got extremely hot and has since quit working.called dealer and chrysler/jeep and both say it is not covered under the current recall #j14.i see where there are 17 under the "seat" heading of component and others under the electrical heading.this should be a recall someday and soon.

The vehicle experienced problem since it was leased.there were engineand electrical trouble.the vehicle had been back to the dealer many times.*sc

I was driving on university approachingthe stop light on 66thst in lubbock tx, as slowing down from approximately35 mph,i heard an overwhelming loud bang come from the front of the jeep, it shook the entirevehicle it felt like i had hit someones car. I was getting leaving lubbock headed home to plainview. Me and my daughter stopped at walmart where i left my vehicle idling for no more than three to ten minutes max.i came out from walmart and smoke was coming from my car. Antifreeze was spilt out everywhere and the person parked next me that my car had overheated and to let it cool down before driving it again. I came back to lubbock yesterday with my daughter and i almost stalled on the highway but was able to make into the walmart parking lot. A friend pointed out the radiator fan was all busted up. The jeep will not startand is in the parkinglot at the walmart on ave. Q in lubbock. Trying to figure out why it will not start up i believe it could be the radiator relay.

I was driving and heat stopped flowing and a/c stopped flowing. It is winter time so the front windshield was unable to defrost, leaving the windshield foggy and hazardous to drive in.

My 2002 jigs special edition w/ v8 4x4 has an unidentified electric problem. 3 times so far in 2005 when trying to start the jeep the system goes completely dark. No electricity at all. It won't start, the lights won't work, the remote won't work.you can't even jump start it. The first time the dealer replaced the battery (even though i replaced it 8 months prior). The second time it started when the tow truck driver went to check the miles, so the dealer said there was no way for them to figure it out. Last night it happened again, again it has been towed to the dealer and i am waiting for results.

Dt*: the contact stated when attempting to stop the vehicle, a loud noise was heard from the front end, and it vibrated.also, the electric connection to the heater failed causing a lack of heat.the dealer could find no problem with the front of the vehicle.however, the dealer was not contacted about the electrical problem with the heater.

The contact owns a 2002 jeep grand cherokee.while driving approximately 20 mph, the contact was notified by another driver that his brake lights were out.the contact inspected the vehicle and discovered that when he depressed the brake pedal, the brake lights and parking lights failed.the failure was caused by an electrical defect.the manufacturer stated that they cannot help with the brake failure.the current mileage was 185,000 and failure mileage was 184,000. Updated 02/01/08. *ljupdated 02/01/08

While driving 70 mph south on interstate 5 in california my 2002 jeep grand cherokee that i've owned from new shut off without warning.the jeep no longer recognized the key. This happened in moderate traffic around 10pm and was almost rearended by a tractor trailer that had to make an abrupt maneuver to avoid me. This was the same key that came with the car from the factory. The jeep has 160,000 accident free miles and has always been maintained by jeep. There are no open recalls on it and all other recalls have been completed.

The cooling fan blade just broke while stopped at a light.it made the car thump i thought someone hit us but the fan blades broke the fan shrode and put dents all in the radiator and broke the fan guard.this vechile has had many of the same problems due to the electrical system.we lease the jeep and have put $$$ in it because they would not take it back as a lemon with in the 2 years.i still hear a beep coming from under the dash that jeep never found the problem or fixed it.i just had the fan relay changed because it went out.with in the first 2 years i had it in the shop for a variety of electrical problems i have all the paper work.i am afraid the jeep will catch on fire or cause an accident.i've also checked many other things that were issues with the jeep.leaking shocks and transmission pan and emissions is now leaking.the check engine light stays on and every time i get it checked it's a different problem.i'm out of my warranty now but there have been so many different things wrong.the dealer replaced 2 of 4 leaking shocks they left the transmission pan loose when they replaced a part in the transmission.this jeep is unsafe for the road it has lost power in the past while traveling so they replaced the battery twice with in a month.

The contact owns a 2002 jeep grand cherokee. The contact stated that while driving at 10 mph, the turn signals of the vehicle would not come on when prompted. In addition, the alarm system sounded on numerous occasions when the key was used to open the door. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 130,000.

The heater failed in my 2002 jeep grand cherokee. This is apparently a very common problem in this model.previously the seat heaters overheated and the power steering hose failed.

The contact owns a 2002 jeep grand cherokee. The contact stated while driving at various speeds, the vehicle would stall intermittently without warning. Also, the contact mentioned that when driving over 50 mph the lights and gauges on the instrumental panel stutter. In addition, the vehicle jerk forward and hesitated whenever the failure occurred. The vehicle was taken to the dealer on multiple occasions. The technician was unable to diagnose the failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 35,000.

Ignition switch sticks and hard to turn, also have shut off while driving. Starter keeps turning.

The contact owns a 2002 jeep grand cherokee. The contact stated that the instrument panel failed.the manufacturer was notified who stated the vin was not included in nhtsa campaign number: 01v288000 (electrical system). The vehicle was not repaired. The failure mileage was 195,000.

Electrical problems, check engine light, beep under dash, dome lights coming on, radio goes off, all dash lights(abs, brake,etc.).transmission problems 3 times in shop for slipping and leaking seals. Leaking at pan, output seal and, drive train they changed seals and 1 month later output seal was leaking again. Govern assembly was replaced 8/3/03 along with solenoid, transduce.faulty batteries.shocks all leaking but they replaced 1 front 1 back.

On march 7, 2007, the instrument panel in my 2002 jeep grand cherokee laredo suddenly failed-gas gauge, speedometer, odometer, battery level, temperature gauge etc all inoperative. On march 8, 2007 my mechanic told me that this event was covered under chrysler recall 994. Today i took my car to the dealer who said that the recall had already been performed in 2002 and so they were unable to perform the recall again. However, this has never happened to my car before and i did not request thatrecall be performed in 2002. The service manager said they need to charge me $85.00 to diagnose the problem. He already knows what the problem is and it is a safety problem because i have no idea how fast i am driving!

Dt*:the contact stated the gauges on the dash malfunctioned and did not illuminate.there was a nhtsa recall, # 01v288000, regarding the electrical system; wiring; instrument/under dash.the vehicle was not included in the recall due to the vin.

After reading almost all complaints with other 2002 jeep grand cherokees, i have to put in my two cents worth.i can relate to almost every complaint that there is.i just had both my front left and right window regulators replaced a month and a half apart, one just today at $327.00 with my employee discount.(i work for a car dealership)last month, i have had almost $500.00 worth of repairs for my power steering pump problems.i have had my brake rotors turned and resurfaced and am in need of doing it again.then on the other hand, i have experienced problems with my dual control panel not working correctly which i have not have repaired yet because i don't have the money for that one and didn't know at the time that it was a problem.then when my jeep was under warranty i have had the air conditioner compressor replaced, new battery(for hard or no starting), amongst other repairs that i can't think of at the moment.i have also been experiencing hard starts with my truck and also the transmission not engaging or jumping (accelerating) while switching gears that the jeep dealer has not been able to recognize as a problem.i feel that those new chrysler commercials are not up to par as american and german engineering.those germans know how to build vehicles in the first place and help repair them as the problem seem necessary.

The contact owns a 2002 jeep grand cherokee. The contact stated that the vehicle failed to start and the check engine indicator illuminated. The contact also stated that the horn did not work. The vehicle was towed to a used car lot for the first failure. The vehicle was inspected by an independent mechanic, but the contact was unsure if the vehicle had been diagnosed. The contact did not speak to a chrysler dealer regarding either failure. The contact was unsure if the used car lot from where the vehicle was purchased had contacted a dealer on her behalf. The vehicle was not repaired. The manufacturer was not made aware of either failure. The approximate failure mileage was 198,000.

1)unknown, purchased as pre-owned2)vehicle won't start right away, turn key to start then wait approx 10 seconds and try again, typically will then start, all other electrical parts would come on.on two occasions vehicle was towed because it would not start at all.entire electrical system went haywire, no gauges, power windows and locks did not work.heat/ac blower randomly works.3)computer was replaced, starter was replaced, ignition switch was replaced.problem still exists, but much more infrequently.was advised by phil long jeep repair that there is no part available to repair blower on heat/ac unit.windows fog and freeze, no visibility.this has been an ongoing problem for many months.complete failure occurred sometime in march 2007.

While traveling at 45 mph, vehicle started to lose power. Consumer coasted to a stop.there was an orange gauge light that came on.jeep towed vehicle to dealer, and they stated it was an ignition coil problem.

Key won't turn in ignition,steering wheel locked,car won't shift out of park. This is the first time i've had this issue.car had to be towed to auto repair shop.

Intermittently consumer was unable to turn the key in the ignition switch. The consumer also saw sparks coming from the ignition switch.the dealership was notified but did not resolve the problem.

Starter had to be replaced at 44,906 miles.

At 26,164 miles the rightstop light bulb would not function.this was replaced under warranty.at 54,538 miles the left stop light bulb would not function.this was replaced at a cost of $191.40.the original lamp assemblies are defective and a safety hazard.the mfg. Has even redesigned the replacement lamp assembly.all lamp assemblies should be recalled and replaced and owners that paid to have this safety hazard corrected should be reimbursed.

Tail light/brake light assembly on both driver and passenger side failed leaving only center brake light working when head lights are on. Passenger taillight/brake light failed completely. Both tail light assemblies needed to be replaced as part of circuit board was melted.

I am hearing a grinding sound under my dash which is one of the reported first system of a failure.

While idling a fire started with the wiring under the dashboard. Dealership was notified, but did not resolve the problem.

Engine light keeps coming on. Dealer, car max, stated it was a chip which cost $350 to repair. They stated it was not life threatening and will not repair it at their cost. I need to know when the light cameon if the engine wasin trouble or not, and i feltit should be repaired at their expense.

Air conditioner fan stopped, thought i had it set wrong, changed the setting, started working again. Couple of weeks later it stopped again.then it would work intermittantly.called dealer and they said check fuses and relays, checked ok. Called them back, they said check wiring harness for meltdown. Connector and wires going to the blower were melted.they said i needed to schedule an appt. They did not tell me to disconnect wires or that i needed to worry about possible fire.a couple of days later on my way home, smoke stated coming out of dash on passenger side, i shut the engine off. Jumped out and ran around to other side, opened front door to see what was smoking and flames were coming from under the dash.ran to back door and opened to get fire extinguisher and the smoked knocked me down.crawled away from vehicle and stumbled to house and called 911.i am so thankful my family wasn't with me especially my 4 year old in his car seat.the thought of it terrifies me.i am still having nightmares of fire and am very paranoid of fire.diamlercrysler corp. Refuses to accept responsibility even tho it was still under warrenty.have several witnesses to the melted wiring harness.

Duelclimate control doors not workingno heat on passenger side or on driver side.windows fog up and make fordangerous driving conditions.cost 1500.00 to repair and fix.at the dealership they have seen between 8-10 of these since october 2005 and it is only february 2006.when i called jeep about the problem the customer service person told me he was "setting me straight" and that he didn't care if i was a customer again.he would not let me talk to a supervisor and he hung up the phone on me.

2002 jeep grand cherokee limited (wj), electrical wires melting at blower motor controller for heater /ac interior fan.fire hazard as this circuit is hot even when the vehicle is off.poor contact between the wire female spade connector and the blower motor controller male spade terminal caused excessive heat which resulted in the wires being charred and the blower motor controller housing melting.device is located under the dashboard on the passenger side. According to dealer, daimler chrysler claims this is not a problem but i experienced it on my vehicle and became alarmed when i read about car fires resulting from this same defect on mycarstats.com.my vehicle serial number is [xxx].i ordered and replaced the melted blower motor and crimped the female connector tighter to make a tighter connection with the male terminal after being notified by the jeep dealer that this would not be covered and that no tsb existed for this defect.while my car did not catch on fire, this is clearly a fire hazard that should be addressed by the manufacturer. Updated 07/17/2012 information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

While driving on the highway at a slow rate of speed (5 mph) due to a traffic jam, my vehicle overheated.once towed off the highway, the mechanic diagnosed a fan failure for the radiator which caused the vehicle to overheat.subsequently there may be damage to the engine caused by the fan failure.i researched this and discovered a recall issued (8/2006) by daimler chrysler for the electric radiator fan (safety recall f25).i called chrysler today (case #[xxx]) and they said that this recall does not apply to my vehicle even though the recall clearly states it applies to vehicles with the "s" in the 8th position which it is.please advise on next steps.thank you.information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

The contact owns a 2002 jeep grand cherokee. While the vehicle was parked, a warning chime activated and the check gauges warning indicator illuminated. The contact mentioned that smoke started emitting from under the engine compartment. The vehicle was towed to the contact's residence. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure and the vin was not included in nhtsa campaign number: 06v199000 (engine and engine cooling). The failure mileage was 200,000.

The contact owns a 2012 jeep grand cherokee. While driving 35 mph, the vehicle stalled without warning. The vehicle was towed to kelly jeep chrysler dodge ram (501 state ave, emmaus, pa 18049 (610) 967-2101), but the failure was unable to be determined because the vehicle was unable to start. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 55,000. The vin was unavailable.

While driving the engine will shut off without warning causing a loss of control of the vehicle. The vehicle has a new battery and all electrical functions of the vehicle work except the engine.vehicle may restart after a period of time.this has happened at all speeds and driving conditions while in driving lanes.city, highway, intersections.

While driving or stationary the engine shuts down on me. It starts again after i wait about an hour or more. I bought this car from the original owner in december 2017. She had all the recalls fixed except for the airbag. Since owning this car i have only driven it 3 times. Granted i took a few months to put it on the road as the weather was cold.i've had extensive work done on it. Tune up, new transmission, belts, pumps, coils, hoses and sensors you name it but it continues to shut off on me. I try to take it for a spin but just putting it in reverse it shuts off. Can you please look in to this?

The contact owns a 2002 jeep grand cherokee. While parked, the contact noticed a leak around the radiator and determined that the radiator was cracked. The vehicle was taken to an independent mechanic for diagnostic testing. The mechanic advised the contact that the ignition needed to be cleaned and the radiator would need to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 224,000 and the current mileage was 300,000.

The engine cranks and runs fine but after you drive for a while the engine shuts off. It happens while you are driving or coming to a stop. It is random. It usually starts back up and runs fine until next time. When the engine dies, you do not have steering assist or brake assist. It is very hard to steer it off the road. A woman may have a hard time steering it or stopping it. I don't let my wife drive our jeep much at all. It doesn't matter if you are driving in the city or on the freeway when it decides to shut off. Our jeep is a 4wd with automatic transmission.

The contact owns a 2002 jeep grand cherokee.the contact stated that while driving approximately 65 mph, the vehicle stalled without warning.the vehicle was unable to be restarted and was towed to an independent mechanic, who diagnosed that the crank shaft position sensor had failed. The vehicle was repaired.the manufacturer was notified of the problem.the approximate failure mileage was 175,000. !....updated 07/31/14

The engine stopped while driving took it to a mechanic and they said all fluids were filled it was just a "bad engine" i paid 2700 dollars to have engine replaced . The truck still wasn't running right it was having trouble starting took it to the mechanic and he changed the fuel pump 700 dollars . The truck still dose not run right ive had brake lines replaced that broke with no impact or accident ive been told the master cylinder needs replaced there is no brake pressure my wiring is messed up and now both my brake lights are out ive checked fuses and bulbs the truck takes several tries to start it its in the shop more than i drive it its dangerous and i never know if its going to stop in traffic or if people behind me know when im trying to stop i have 6 kids i drive to school every day and i worry about their lives every time we have to get in the jeepi feel like buying this vehicle was a huge mistake

We were driving jeep on highway and all was normal.we stopped for fuel and when we started the car it idled very rough and started smoking.shut car off and upon inspection the rocker arm had been pushed through the valve cover.appears to be damage to valve but do not know extent of damage yet.engine had approx. 108,000 miles on it.

The contact owns a 2002 jeep grand cherokee laredo. The contact stated that while driving 55 mph the vehicle stalled. The vehicle was taken to a dealer who was unable to duplicate the failure. The failure recurred several times. The failure and current mileage was 98,000.

This jeep had the 4.7l v8 engine.jeep was running fine, never had any issues with leaking fluids, etc.or any engine issues at all. Went to a friends house for a couple hours and when i went to leave, the vehicle started very rough and had no power - hitting the brake to change gears would stall the engine.diagnostic testing showed no compression in the first cylinder.i was unable to pay to have my engine torn apart (keep in mind i only had this vehicle for little over a year and still owed over $1000 on something that was not driveable), but from the symptoms it seems this was caused by a dropped valve seat.i have seen numerous complaints on this issue in this engine (in jeeps and other chrysler vehicles) and am surprised that no recall has been made.i am unsure what would have happened if i was driving at 50 mph when the engine failed.

A few instances have occurred where i will be driving and the vehicle engine will immediately shut off as the vehicle is in motion. The electrical components (radio, headlights, dashboard, etc) still function but all gauges stop working. I then have to pull over, put the vehicle in park, and then restart the vehicle. It will then start up right away. On a couple of occasions, the vehicle engine has started back up on its own without me doing anything and drives fine after that. This seems to occur mostly when i release my foot from the accelerator but has happened when i am trying to accelerate. Has only happened when driving on city streets, never on a highway.

I was driving when all of a sudden my vehicle cut off in the middle of traffic. Also, sunday morning i was driving to church when my vehicle would not start. I was told my a mechanic (not on duty) that it could be my fuel pump, wiring or catalytic converter. Please look into this matter as soon as possible.

The contact owns a 2002 jeep cherokee. The contact stated that the vehicle failed to start intermittently. The vehicle was taken to an independent mechanic for diagnostic testing. The mechanic was unable to duplicate the failure. The manufacturer was not made aware of the failure.the vehicle was not repaired. The failure mileage was approximately 100,000.

I started my car and put it in r car suddenly accelerated backwardsi put my feet on the brake and car continued back i could not shut engine off and attempted to shift into neutral when car surged forward. Again with my feet on the brake pushing as hard as i couldcar went through 3 walls of my home before stopping.car is total loss in possession of geico claim # [xxx] at geico tl lot in florida.i will also be filing a complaint with jeep for same,i would like to have the vehicle inspected due to a possible manufacturer malfunction.information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Engine dies without warning while stopped and moving.the gauges go crazy. The gas gauge indicates empty even though there's half of tank full.did tune up, replaced spark plugs and ignition coil, gas filter.

While driving at any speed and without warning the vehicle will heavily jerk and then the engine light will come on and stay on the remainder of the time vehicle is being operated. Dealer notified. Ts*dt

I was driving on interstate 68 in maryland when engine failed.douglas motors a member of the chrysler group informs me the engine failed due to sludge.engine oil has been changed every 3000 to 5000 miles with 5w 30. Chrysler offers no help except i should of taken the extends warranty.

Concern regarding safety of brakes, shake very noticeably when brakes applied. Replaced front rotors and calipers.there was continuing unresolved brake problems.the steering would also shake when the brakes were applied, the shaking and pulsation problem worsened, the cd changer had an internal fault, there was a fault in the transmission governor pressure sensor, the transmission leaked from the t casse adapter seals, the front pcv valve leaked at the front grommet on the valve cover, the front body seal was loose, there was a whine when the vehicle was driven up hill and upon acceleration, and the front rotors were out of round. *sc *tc

2002 grand cherokee overheated and had to be towed to mechanic. Fan blade separated from the fan, which put a hole in the radiator.the failure occurred on august 24, 2006.the consumer feels that the failure stems from a recall that was issued on august 30, 2006 by daimler chrysler.the dealer that serviced the vehicle indicated that the vehicle would not be covered under the recall because the failure occurred prior to the recall being received.after repaired the vehicle overheated again.the vehicle was taken to the dealer who determined that the fan relay switch had to be replaced as well as the thermostat.while repairing that problem the technician found out that the vehicle had a blown head gasket.the dealer didn't have the parts available to replace it.the head gasket was replaced under warranty. The transmission cable broke while the dealer was test driving the vehicle.the consumer request reimbursement for all repairs.

Heard plastic breaking, thought i had run over something.then loud breaking plastic noise,then coolant low light came on, then engine began smoking and over heating.front fan came apart and broke through radiator.had to replace fan module and radiator. Replaced thermostat and flushed cooling system.

Intake manifold crack feeding cylinder #1.

The radiator electric cooling fan suffered a catastrophic failure.the fan blew apart with a loud bang as car was placed into drive to leave a parking lot.the owner thought he had hit something and checked the exterior of car.the disintegration of the fan blade blew a hole through the radiator fan shroud which was probably the loud bang.this caused coolant to overheat and air conditioner to stop functioning when car was stationary.this was not noticed on highway where most driving is done and car was driven on a 700 mile trip before failure was detected.if hood had been open at time of this failure an injury could have occurred to individual in vicinity of shroud.the owner replaced both fan and shroud as dealer was too busy the day failure was discovered.no other engine damage has been noticed.the jeep 5 star dealer showed no interest in this failure.a member of a golfing fore some told me that the same thing happened on his 2001 jeep grand cherokee a month later at approximately the same mileage.his cooling fan disintegration punctured a hole in his radiator.my parts were thrown out with trash but digital photographs of damage are available.

The contact owns a 2002 jeep grand cherokee. While driving approximately 5 mph, part of the radiator fan fell off of the vehicle. On another occasion the remainder of the fan fell off of the vehicle. Both failures occurred approximately one week ago without warning.there was a very loud popping sound and she observed that a piece of the plastic fan was on the ground.the dealer also confirmed that the vin is a part of a recall.the current and failure mileages were 95,000.the vin was unavailable.

- the contact is not happy with the service that he received from the chrysler corporation.the contact has received a recall notice on his 2002 jeep grand cherokee.the notice said that he had to contact the aaa to have the vehicle towed to dealership.thecontacted stated that dealership will not reimburse him for the vehicle being towed. The recall is for the electrical radiator fan.the dealership gave tentative date of 12/19/06 by 5:00 pm.

My ac system is faulty. Hot and cold air blows at the same time. Windows constantly fog up and i can't see. Getting blend door codes on the climate control reader.

I own a 2002 jeep cherokee4x4 quad drive ,i recently broke down had to be towed. The problem was cooling fan. Due to the relay switch. This is just one of many electrical problems i have with this jeep the door lock motors failed the windows failed on both driver and passengerside doors the bk hatch failed.the cost for the relay pkg was 347.59 i have yet to replace passengersidewindow operator and driverside door locks as they are both well over 300.00 each. This seems to be a defect as i have heard the same complaints from people that own 2002 jeep cherokees.

The contact owns a 2002 jeep grand cherokee. The contact stated that the vehicle would stall as soon as it was started. The vehicle was taken to an independent mechanic where they advised him that they were unable to diagnose the failure but replaced the fuel pump. The failure recurred on an intermittent basis. The manufacturer was not contacted. The failure mileage was approximately 175,100. The vin was unavailable.

The contact owns a 2002 jeep grand cherokee. The contact stated that while driving approximately 5 mph or while idling, the check engine light would illuminate and the engine would overheat. The vehicle was taken to an independent repair shop and the engine cooling fan was repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was not included in the recall associated with nhtsa campaign id number: 06v199000 (engine and engine cooling:cooling system:fan). The failure mileage was 135,000.

The vehicle experienced problem since it was leased.there were engineand electrical trouble.the vehicle had been back to the dealer many times.*sc

I have contacted jeep and was told that they would not correct or authorize repair for this, even when i had the f25 safety recall notice.they repaired this problem a few years back, but their 'fix' was to install the same type of fan as was previously recalled.it failed again recently while i was in a parking lot - this time, when it broke, it slung the broken blade into the cowling and left a huge hole in this cover piece.it was a recall, for heavens' sakes - it does not seem that i should bear the cost of repairing this, since it is obviously a problem in the design of the 2002 jeep grand cherokee.one inch to the left while looking at the fan, and it would have been propelled into my head with serious injuries.

The contact owns a 2002 jeep grand cherokee.since the day the vehicle was purchased, the contact feels a vibration when driving 30-45 mph.the failure occurs when the brakes are applied.the dealer stated that the brakes were 50% worn.the manufacturer stated that nothing could be done.the vehicle has yet to be repaired.the failure mileage was 2 and current mileage was 20,000.updated 01-15-08. The dealer stated installed intake debre shield. Updated 01/15/08

When i tried to start my 2002 jeep grand cherokee, there was a loud bang and the smell of something that had burned.the next day i had the vehicle towed to the dealer.i was told that the intake manifold blew off and the parts are on backorder.it has now been over a month and i was told it will be another month before parts will be received.the dealer told me they had never seen an incident of the type i experienced.i have contacted chrysler three times and have been told on each occasion that they will not financially participate in the repair.

The contact owns a 2002 jeep grand cherokee. The contact stated the fan relay module failed on the vehicle. When the part failed it caused the fan for the radiator stop working and the vehicle would over heat. The vehicle was taken to the dealer who confirmed the fan relay module failed and it was defective. The contact stated the failure was a manufacturers defect. The current mileage on the vehicle was 129,682.

Failure of heater to deliver warmed air to the passenger side (this model has a dual heat control). In investigating this problem, it became clear that this is a very frequent issue with this model, often occurring at 50-70000 miles,filling many chat room threads, and even leading to an independently manufactured fix. (the "heater treater"--easily found by google or ebay). The problem apparently is due to cheap plastic blend door mechanisms which often break and require total dashboard removal to fix (~$1100-1500). If you want to see just one thread to judge the frequency of this problem,go to: www.topix.com/forum/autos/jeep-grand-cherokee/tserat48371icob68/p8.

My 2002 jeep cherokee started blowing heat only on the drivers side and cold air on the passenger side.the windows were constantly fogging up making driving only possible by lowering the windows to reduce fogging.now, i have no heat and the mechanic says it is my blower doors and that this happens to alot of jeeps.we had to abandon the vehicle during a snow / freezing rain even last week and then couldn't drive it for the next several days due to freezing conditions.i have replaced the heater core due to fogging windows 2 years ago and the ac had to be charged constantly to stay cool.this is dangerous to drive and you freeze during cold times.i always have to make sure precip in not expected whenever we drive this vehicle during winter months.jeep owners need help with this...!now my passenger window wont go up either.

The contact owns a 2002 jeep grand cherokee.on april 17, 2006, the vehicle was serviced for nhtsa campaign id number 06v199000 (engine and engine cooling:cooling system:fan) regarding the electric motor driven cooling fan system.after the repair, the failure recurred three additional times.the vehicle normally overheats and shuts off.the most recent failure occurred on september 23, 2008.the vehicle will be taken to the dealer for a diagnosis.the failure mileage was 27,000 and current mileage was 35,358.

F25 recall-radiator fan blade failure-"subsequent" damage to radiator beyond repair-replacement only-no help from recall center or local dealer-the consumer is expected to pay the billfor the recall failure damage to other parts of vehicle

The contact owns a 2002 jeep grand cherokee.the contact noticed that the heating and cooling system did not work.she called the local dealer and they instructed her to bring the vehicle in for inspection.while driving at an unknown speed to the dealer, she noticed freon rising from the instrument panel.as a result, other components of the engine and engine cooling system began to fail.the air conditioning and heater no longer worked.the dealer stated that not only had her blower motor and resister failed, but the heater core, evaporator core, actuator, and blend door (which no longer provided heat on the driver side of the vehicle)were corroded as well.the dealer further stated that the freon from the instrument panel originated from the evaporator core, indicating the presence of ethanol (toxic gas).the manufacturer has not offered any assistance and stated that the failures were due to lack of maintenance.currently, the estimated cost that the contact has spent on repairs is $2,000.the vehicle is at the dealer and has not been repaired.the failure mileage was 91,000 and current mileage was 91,350.

Blend doors on my 2002 jeep grand cherokee not working.

Dt*:the contact stated the vehicle overheated and leaked antifreeze.the dealership determined the fan, radiator, and harness were burned.these components were replaced, but the problem persisted.this has been occurring since the vehicle was purchased.

My wife was on her way home from work when the vehicle suddenly overheated. The cooling fan blades had disintegrated, blown thought the top and bottom of the fan shroud and into the radiator causing loss of coolant. The fan shroud assembly, the radiator and the engine head gasket all had to be replaced due to overheating of the vehicle.

First there was the recall on the electric radiator fan, and now consequently the heater, or blower doesn't produce hot air.there has been multiple hundreds of these similar problems within the past year check this link to secure the validity of this argumenthttp://www.topix.com/forum/autos/jeep-grand-cherokee/tserat48371icob68/p14.

Cooling fan motor bad in 2002 jeep grand cher. Also cooling fan blades are cracked.called about a recall, but they said jeep did not fall within the correct vin # range.

The vehicle was running, in park position. A loud bang occurred as if someone had just hit my vehicle hard, but i felt nothing. I looked around the vehicle and did not see anything or anyone around that could have caused the loud bang. Later, i noticed the vehicle was overheating and was losing coolant. A closer inspection indicated a broken radiator shroud and a shattered fan assembly.

The contact owns a 2002 jeep grand cherokee.while driving at an unknown speed, the seat frame spontaneously failed and allowed the seat to suddenly retract backwards.the failure increased the risk of a crash.the dealer stated that the entire seat frame needed to be replaced at the cost of over $400.he is in the process of having the seats repaired.secondly, the power windows worked intermittently.the dealer replaced the window regulators.thirdly, he noticed that fluid from the heater coil leaked into the front passenger side of the vehicle.the manufacturer would not assume any responsibility for the repair because the vehicle exceeded the warranty.the failure and current mileages were 94,000.

The contact owns a 2002 jeep grand cherokee.the contact stated that the vehicle failed to blow warm air when the heater was activated.the dealer stated that the blend doors failed and did not make the repair.the current mileage was 62,000 and failure mileage was 33,000.

The weather turned to snow and i needed the defrost/ heater. The passenger side only blows cold air. My visibility became so impaired i had to pull over and abandon the vehicle until the following day. I took it to my mechanic, the diagnosis is broken blend air door and recirculation door, estimate $1200.00.

Radiator cooling fan blades broke into several pieces while i was driving.not easily determined if the radiator was damaged.fan is inoperable which causes the engine to overheat unless vehicle is kept in motion.have not done a replacement yet.chrysler is refusing to even consider covering the repair unless i pay to have their tech diagnose the problem.chrysler will not commit to pay for any percentage of the repair until after i pay to have a tech diagnose the problem.

Driving along and low coolant light went on, then pulled over and revealed no coolant whatsoever.replaced the coolant every few days then finally after a couple weeks took it to the radiator shop and had to have the radiator replaced.

The contact owns a 2002 jeep grand cherokee. While driving approximately 35 mph, the contact smelled a strong burning odor. There was a loud noise inside and outside of the vehicle. The vehicle was driven to the side of the road and the engine wasturned off. The contact observed that the engine overheated. The vehicle resumed with caution to the dealer and they informed that there was a recall related to the failure under nhtsa campaign id number 06v199000 (engine and engine cooling:coolingsystem:fan). The vin was not included in the recall. The technician recommended that the vehicle not be driven. The vehicle was not repaired. The failure mileage was 84,162.

I had the exact same problem as below. Had it repaired and the dealership says they repair 2 - 3 every week and they even gave me a copy of the service bulletin that jeep puts out to their mechanics. Service manager says he has complained to jeep about recalling but they told him it was too expensive of a part and not a safety issue. 2002 grand cherokee limited has a known problem with the dual climate control system. A door in the system routinely breaks or strips as soon as the vehicle has passed the manufacturers warranty end date. One side(drivers) of the system works as advertised, however the passenger side will only blow extremely cold air. The cost to rectify this anomaly is around $800 at a jeep dealership. From reading several automotive repair forums on the internet, this problem is occurring in a very high number, probably percentage of vehicles. Supposedly jeep is aware of the defective part used in the system and is not doing anything about it.

I have a 2002 jeep grand cherokee w/ 105,000 miles. I have been mysteriously losing coolant for about the last 5,000 miles and now my oil pressure is going to 0 when at idle. After checking on this online i find that this is not an isolated incident.this is an ongoing problem for many jeep owners and some kind of recall or factory repair should be forced asap. This problem will inevitably lead to an engine replacement.this vehicle has had numerous problems since i bought it (2nd owner) and did all the repairs myself but this repair is a major engine overhaul and significant expense. It is a shame to have this many problems with this vehicle by so many people and being blown off by the manufacturer. This jeep has been otherwise well maintained and in very good condition. Any help in this matter would be greatly appreciated.

1.i had my jeep 2002 grand cherokee repaired then a few hours later it broke down again.when i stopped and turned it off the engine continued making noise, the coolant ran out the bottom of the vehicle and the car was hot and smelled bad.2.i called lithia in concord, it was the radiator cooling fan and it wasinoperable.they estimated the repair at $1400.i had just paid $1400 to have this car repaired, i bought the car and a warranty from lithia in december.the warranty and lithia and chrysler-daimler would not help with the repair.i finally had it towed elsewhere.3.i am now trying to get it repaired but the radiator cooling fan is not available.it's completely out of stock and on back order from jeep.they can't make them fast enough to replace the broken ones, and this part costs over $900.however, it is not a recall item.

Unable to remedy safety recall f25 - electric radiator fan.

Cooling fan on my 2002 jeep grand cherokee broke and destroyed the fan, shroud and fan motor!

When i put my carin drive, there was a loud bang - sounded like the car was shot, so i pulled over.coolant was leaking out and there were pieces of black plastic all over the ground. When i lifted the hood, i found that only half my fan was attached.the other half apparently broke off and blew threw my radiator.i had to replace the fan, motor, radiator, the fan shroud and coolant. The garage said they had never seen anything like it.this was an expensive repair with no warning signs.the car is pampered and maintained well.

I was driving on sr 70 when i felt my jeep slugging then i looked at the gauge and noticed that it wasall the way to the boiling point. Then i pulled over to the side of the road because i wasn't sure what had happened. Called my dad he came and looked at my jeep and found that the fan had busted we had been able to put enough water in it to get it to wal-mart where we came to the conclusion that it had a hole in the radiator. There was pieces everywhere from the shroud. The next day had it towed to firkins in bradenton it was out of warranty so i ended up paying $1131.45 for this to be fixed. Now ever since this has been fixed my check engine light comes on for awhile then goes off. This happened with the fan on 8/17/04 now both power windows in the back are not working just the other day my son got out of the jeep shut the door and down came the window neither of the back windows work had it checked out and it will cost me 300.00 per window for the bearings what is going to happen next the front ones. I thought when i bought this brand i was getting a good value but turns out all i have had is a nightmare.

Dt:the consumer stated that there was a nhtsa engineering analysis ea05020 concerning the engine and engine cooling fan.the consumer's vehicle manifested the same problems as indicated in this analysis.the fan of the motor exploded, resulting in extensive damage to the radiator.the vehicle was towed to a dealership, where it is currently being repaired for this problem.(11/23/05)the steering was noisy and would grind on high idle, the vehicle would shake when braking due to the front disc pads wearing low and the front rotors and the pinion seal leaked.*sc

2002 jeep grand cherokee for the cooling fan. Customer stated that the fan blew while on vacation and when the fan blew it also broke the radiator and the shroud. He says this happened because the dealer said they did not have the part.the consumer stated he wants to be reimbursed for unexpected expenses due to the recall not being performed on the vehicle.

While driving at an undetermined speed vehicle stalled. This caused consumer to drift to the side of the road. Mechanicdetermined thatthe radiator plastic fanfailed.

The contact owns a 2002 jeep grand cherokee.the contact stated that he started the vehicle and smoke began abnormally pouring from the engine and into the interior cabin. There was also burning fluids spewing from the radiator. The contact stated that the radiator was fractured and the vehicle was taken to a local repair facility where the vehicle was inspected by an independent mechanic. The mechanic replaced the cooling system to correct the failure. Following repairs, the contact located a recall for the failure (nhtsa campaign id number: 06v199000- engine and engine cooling: cooling system: fan) however, the contacts vin was not included in the recall. The contact stated that the manufacturer would not provide any assistance.the failure and current mileage was 75,000.

Fan blade broke and penetrated the protective shroud on my 2002 jeep grand cherokee 4.0 six cylinder. I have not taken it for repair. I am taking the car in 8/15/05. I did not notice any thing wrong until the vehicle over heated and i looked under the hood.

Dt*: the contact stated while driving 25 mph through a commercial area during very hot weather conditions the vehicle began to vibrate.the vibration occurred right before the cooling system caused the vehicle to run at high temperatures and over heat resulting in a blown engine cooling fan. The vehicle was taken to an independent mechanic shop where the mechanic determined that the failure was caused by the shroud and the plastic blade of the electric motor fan. The mechanic also indicated that the parts were defective.the was a recall # pertaining to the engine and engine cooling:cooling system:fan. The manufacturer was called and determined the vehicle was not included in the recall due to the vin.

Safety recall f25-electric radiator fan.

Dt*: the contact stated that the vehicle overheated and a very loud bang was heard from the engine.the contact inspected under the hood and noticed the fan had exploded.there is an nhtsa recall, # 06v199000, regarding the engine and engine cooling: cooling system: fan. The vin was not included in the recall.

My jeep experienced the failure in the nhtsa campaign id 06v199000 prior to the recall.at the time, i contacted chrysler to see if this was warranted part.they advised me it was not and that i should have the car repaired on my own.in 6/06, i saw the announcement of the recall.i have contacted chrysler numerous times regarding the recall and been told that my vin # is not included in the recall and that they cannot help me.what recourse do i have to be reimbursed for my out of pocket expenses for a product failure that was recalled?

11-18-05 driving my car on freeway, heard a "pop" sound, then loss of fluids.drove off nearest exit to nearby service center.plastic cooling fanbroke apart sending pieces into the front of the radiator, cutting and splicing it.the entire casing/shroud of the fan was cracked on the bottom and top, as well as several blades of the fan broken out.chrysler refuses to cover the damage stating it is past the warranty time of 3 years or 36,000 miles!!!i now have tp spend $1200 to fix as well as rental car for 1 week while they were "evaluating" the situation. Heeeellllp!!

Dt*: the contact stated the engine overheated and cracked the radiator due to the radiator fan having fractured into pieces. The service dealer was contacted for repairs.the contact heard of a recall for the same issue in a news report, but was informed by the service dealer and manufacturer that there was no such recall in effect.at a later date the manufacturer was notified of a nhtsa recall #06v199000; regarding engine and engine cooler, cooling system fan by the contact.the vehicle was not included in the recall due to the vin.

The contact owns a 2002 jeep grand cherokee.while driving approximately 20 mph, the contact heard what sounded like gunshots.he later discovered that the noise came from his own vehicle.he noticed that the needle on the temperature gauge was increasing.he pulled the vehicle over and it began to overheat.the contact lifted the hood and removed the radiator cap.as a result, scalding hot water poured out and cut his left eye and burned his right hand.a gentleman who was present at the scene provided the contact with water.he used the water to nurse his wounds.a nearby mechanic stated that the fan blade shattered into several pieces along with the guard above the fan (shroud).the mechanic informed the contact to call chrysler.the contact called stevens chrysler motors and was hung up on twice by the same person.his vehicle was towed to park motors and they reimbursed him for $900 worth of repairs.the contact plans to notify his attorney's general office and the better business bureau in regards to the poor service from stevens chrysler motors.the contact received a recall notice approximately two weeks ago regarding the fan.the contact has receipts and paperwork concerning the failure.the powertrain, purchase date, and recall number were unknown.the current and failure mileages were 94,000.updated 08/29/07

2002 jeep grand cherokee recall for electric radiator fan. Consumer states that he had these parts replaced before the recall was received. He also states they have been replaced again and the manufacturer stated the repair order the consumer submitted did not show the replacement of the parts involved in the recall.the consumer stated the engine overheated and the repairs were necessary.

I received a recall for my jeep grcher laredo-vin 1j4gx58s82c29xxxx to replace the plastic fan belt.the dealer tamiami chrysler jeep miami fl, claimed they did not have the part in stock.after three call over a two month period, no response form the deal to fix.in the meantime the fan belt fractured and separated and damaged the radiator.we took the car to the dealer and they fixed the problem, but charged us $387.34.

Consumer has an issue with the safety recall f25 for her jeep grand cherokee and reimbursement for the recall.*njthe consumer stated she was without her vehicle for 10 days to have the problem fixed. The consumer is seeking reimbursement under the recall. # 06v199000.

2002 jeep grand cherokee with recall for the radiator fan. Consumer stated that he received the recall notice. Mechanic told him there were no parts available after he had dropped the vehicle off and left the dealership. Consumer called another dealership and they stated they had the parts.

My wife & i own a 2002 jeep grand cherokee that we purchased new.we had overheating problems with the vehicle and took it to our chrysler dealership june 23, 2006 to have it repaired.the dealership determined that among other things, the cooling fan was not working properly and needed to be replaced.i had researched the problem and learned from your website that on june 6th,, 2006 chrysler group announced that it was recalling our jeeps cooling fan for potential separation of the fan blades (attachment).i told our repair advisor of the announced recall and despite having an unrelated problem with the fan i didn't want to pay to replace a part that chrysler was going to replace per the recall.he told me that because chrysler had not completed the administration of the recall i would have to cover the cost of repairs but would be reimbursed when the recall made it through the system.on august 30, chrysler completed the administration of the recall; i followed the instructions for reimbursement and was reached by a chrysler customer service representative by telephone.the representative stated that i was not going to be reimbursed for repairs because the recall notification occurred august 30 and i had replaced the recalled fan june 22nd for an unrelated problem.i stated that the recall was announced june 6th; i replaced the fan after that date; my statement fell on deaf ears.i believe chrysler is failing to live up to the recall; chrysler should reimburse me for the replacement of the cooling fan plus labor because i had replaced it at my expense more than two weeks after the recall was officially announced.i should not be castigated because chrysler took greater than two months to administer the recall.please contact me with what you feel is the proper remedy.

I received safety recall f25-electric radiator fan, back in november of 2006.i called the dealership to schedule repair and was told that there was a national backorder on the part.i was informed that i would be contacted, once the part was received.i have made several calls to the dealership, to try and schedule the repair and have not gotten an appointment as of yet.

While i was driving vehicle on wednesday, august 31, slight vibration was noticed.while my wife was driving vehicle on friday, september 2, a loud pop was heard, sound similar to that of metal expanding when heated.the air conditioner quit working at this time.when i drove the car on sunday,september 4th, the vehicle overheated and upon raising the hood, saw that the fan was gone and pieces of the covering of the radiator were broken and missing.

My jeep grand cherokee cooling fan blades came off of the cooling fan and struck the shroud causing it to break apart while i had the hood open checking the engine, luckily i was not injured by the flying debris.

- the contact owns a 2002 chrysler jeep grand cherokee.the vehicle was overheating and the fan was vibrating.the failure mileage was 115,000.the contact had the fan assembly replaced, andapproximately one month later he received a recall for the fan assembly.the contact mailed the receipts to daimlerchrysler.the manufacturer denied reimbursement because they believed that the fan blades did not need to be replaced. The contact has the repair invoice.the current and failure mileage were 115000. Akthe consumer stated the jeep has ran perfect since the repair but daimler chrysler refuses to honor their recall notice. Updated 08/13/07

-while drivingat 10 mph the blade from the cooling fan popped off and penetrated the radiator.the mileage at the time of failure was 33000.the contact was concerned because she felt thatvehicle should be covered under nhtsarecall 06v199000.

Dt*: the contact stated the vehicle's cooling system fan went out.the vehicle had the same symptoms as described under recall 06v199000.the vehicle was not repaired and the manufacturer stated they will not reimburse the contact.

Dt: the contact owns a 2002 jeep grand cherokee laredo. A piece of the fan broke off and went into the radiator, causing damage to the radiator. The fan and radiator had to be replaced. The mechanic told hera piece of the fan bladesbroke off,destroying the radiator. He said the fan must have stalled to have possibly caused this problem. This incident occurred on august 22, 2005. The contact was pulling out of a parking space at a low speed when this happened.

Dt*: the contact stated a nhtsa recall letter # 06v199000 regarding the engine and engine cooling: cooling system: fan was received after the fan blades fractured and caused damage to the radiator and the engine, while driving 5 mph.an independent service dealer replaced the fan and repaired the radiator.then the vehicle was towed to the service dealer for repair to the engine.the manufacturer was notified.

Dt*: the contact stated the plastic blades on the fan fractured and detached from the engine puncturing the radiator.there is a nhtsa campaign id # 06v199000 pertaining to the engine and engine cooling system; fan. The vehicle was not included in the recall due to the vin. There was also an unnecessary delayed in acceleration.there wasa grinding noise and smoking coming from the brakes.the dealership determined the brakes were rubbing against the discs causing friction which caused the brakes to overheat.the caliper was also leaking.the brake calipers, brake shoes and pads were replaced.

Dt*:the contact stated while driving 15 mph, there was a popping noise from under the hood.the steering wheel vibrated, which prompted the contact to take the vehicle to a private repair shop. The certified mechanic determined that the cooling fan had separated and destroyed the fan shroud.the pieces also damaged the radiator, causing a major coolant leak.the repair shop replaced the cooling fan, radiator, and the fan shroud.there was a pending nhtsa recall # 06v199000, pertaining to the cooling system fan.the recall was expected to begin during august 2006.updated 10/25/2006- the manufacturer reimbursed the consumer for the cost of the repairs.

Driving at approximate speed of 35 mph, i heard a loud boom (like something had hit the car), i stopped and checked and saw nothing.all gauges displayed normal ranges and i checked all fluids and visually looked around the engine area from the top.everything appeared normal, but six days later without further noise or warning signs the engine temp peaked max, while sitting in a parking lot.tested the engine as directed per the manual and no good.a tow was initiated to a repair shop the end result was the fan had broken into pieces and gone into the radiator andthrough to another section.total cost of repair was over $1500 and i am still have problems with leaking transmission fluid that is being addressed all related to the fan coming apart and flying into other engine parts.

The contact owns a 2002 jeep grand cherokee. While driving approximately 45 mph the vehicle overheated. The contact drove onto the emergency lane and noticed that the antifreeze was boiling in the overflow container. The contact let the vehicle cool off and added anti freeze. The vehicle was taken to an auto repair shop. The technician stated that the radiator fan needed to be replaced. The contact was aware of a recall for the failure and was informed by the manufacturer that his vin was not included (nhtsa campaign id number: 06v199000 engine and engine cooling:cooling system:fan). The vehicle was not repaired. The approximate failure mileage was 125,000 .

Under normal driving conditions, and the day after the vehicle had been serviced by an authorized jeep dealer, the fan blade broke apart damaging the radiator and shroud. The fan, radiator, and shroud all had to be replaced. The vehicle as 68,000 miles on it.

The contact owns a 2002 jeep grand cherokee.the contact stated that the vehicle vibrated for several seconds after it had been shut off.when the vehicle was restarted, he heard a loud explosion.the contact exited the vehicle, lifted the hood, and noticed that the fan was destroyed.pieces of the fan were lodged into the radiator.aaa towed the vehicle to his residence.on june 23, 2008, the manufacturer stated that they would repair the fan, but the contact would have to pay for the radiator repair.the failure and current mileages were 78,000.

Dt*:the contact stated while parked with the engine running a noise was observed under the hood.after inspecting the vehicle the plastic blades of the electric motor fan separated and penetrated the shroud and radiator. There was a recall #06v199000 pertaining to the engine and engine cooling:cooling system:fan. The vehicle was not included in the recall due to the vin. The manufacturer was contacted.

I was driving and felt a bump. I stopped and got out and looked under the vehicle, behind the vehicle and in front of the vehicle and a fellow motorist looked and saw a piece of black plastic in the street under and pointed to it. Got back in the vehicle and drove to my destination and parked, came back and cranked it up and was pulling out, noticed what looked like smoke was coming from the vehicle and the temp gauge needle went into the danger zone.after noticing this i started heading to the dealership,but stopped to keep from during any further damageand called a wrecker.upon arrival at the dealership iinformed them what happened.after they examined the vehicle, they informed me that the fan had broken and knocked a hole in radiator and broke the fan shroud.

The contact owns a 2002 jeep grand cherokee.the contact received recall notice # 06v199000 (engine and engine cooling:cooling system:fan).on july 11, 2007, the electric radiator fan blade fractured and separated on his vehicle.the failure damaged the radiator, caused the engine to overheat, and caused the head gasket and headers to fail.the dealer stated that they will only repair the fan blade under the safety recall, even though the contact believes this led to the other failures.the current and failure mileages were 121,000.

The contact owns a 2002 jeep grand cherokee. While driving 40 mph, the contact heard an abnormal popping noise coming from the front end of the vehicle. The coolant light was illuminated. The contact pulled the vehicle over to the side of the road, lifted the hood, and discovered that the coolant fan was fractured. The vehicle was taken to an independent mechanic where it was diagnosed that the coolant and radiator fan needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 134,000.

Dt*: the contact stated a nhtsa recall letter #f25for the engine and engine cooling: cooling system: fan, was received two months after the electric fan blade module was replaced.the manufacturer refused to reimburse the contact due to the module being replaced and not just the fan blades.updated 1/19/2007 - the vehicle had been overheating as a result of the failure.

The contact owns a 2002 jeep grand cherokee.the contact heard a loud noise when he started the vehicle.he exited the vehicle and noticed plastic pieces on the ground and water leaking from the radiator.the vehicle was driven to the dealer and they stated that there was a defect in the fan.the vin is not included in nhtsa campaign id number 06v199000 (engine and engine cooling:cooling system:fan), although the vehicle is experiencing the same failure.the current and failure mileages were 89,652.updated 3/4/08

Dt*: the contact stated while driving 15-20 mph on the highway the cooling fan separated ripping the shroud, cracking the radiator and causing other damage to the vehicle.there was an nhtsa recall, # 06v199000, regarding the engine and engine cooling: cooling system; fan. The vehicle was not included in the recall due to the vin.

The contact owns a 2002 jeep grand cherokee.the contact stated that the plastic fan blades of the electric radiator fan were overheating.he took the vehicle in to be serviced prior to receiving a recall notice and the recall repair was not performed.he spoke with the dealer who stated that the recall work was already done.however, the contact does not believe that because the manufacturer will not offer reimbursement.the recall # was unknown.the current mileage is 90,000 and the failure mileage was unknown.the consumer stated she tried to obtain a copy of the receipt for reimbursement, but was informed after sending over the receipt to daimler chrysler that the receipt provided was not enough. The consumer then tried to obtain more information for drivetime but to no avail. The consumer wants to be reimbursed for the recall repair performed on the vehicle. Updated 08/02/07

Dt: the contact owned a 2002 jeep grand cherokee. On june 30, 2005 the electric fan on the engine came apart and shotthrough the radiator. Cost about$900 for repairs. The mechanic said this was the third jeep he had repaired in the last couple of weeks for the same problem. The manufacturer was contacted and said that it was not covered under warranty.

Large vibration in car was noted along with noises emanating from under the hood. I lifted the hood to find the radiator and shroud shaking violently and pieces of plastic was thrown from the fan at me!. It seems one of the blades broke off subsequently causing the fan to be out of balance and break apart destroying the shroud --blades also went into the radiator and damaged it as well.

Consumer complaint requesting reimbursement for electric radiator fan on 2002 grand cherokee.the failure occurred while the vehicle was being driven 65 mph.the fan broke it caused damage to the radiator which caused the vehicle to overheat.

The contact owns a 2002 jeep grand cherokee.the contact stated that the electric fan detached, shattered, punctured the radiator, and tore the insulation underneath the hood.the failure occurred while driving between 15-25 mph.the dealer stated that nothing could be done since the vehicle was out of warranty.the contact ordered all the parts himself and had the vehicle repaired at a different repair shop.the mechanic informed him of nhtsa recall number 06v199000 (engine and engine cooling:cooling system:fan), however, the manufacturer stated that his vin was not included.the current and failure mileages were 75,000.

The contact owns a 2002 jeep grand cherokee.while driving 30 mph, the vehicle overheated and smoke appeared underneath the hood.the dealer stated that the radiator fan was defective.recall # 06v199000 (engine and engine cooling:cooling system:fan) was found.the contact spoke with the dealer on july 3, 2007 and they stated that they did not have the part.as of july 17, 2007, the vehicle has not been repaired.the current and failure mileages were 84,000.

Dt*: the contact stated the electric cooling fan separated causing the fan shroud to be punctured.there is an nhtsa recall, # 06v199000, regarding the engine and engine cooling: cooling system: fan.the vin was not included in the recall. 08/01/06 updated.

Customer has concern about recall f-25- electric radiator fan**nar**ccthe vehicle's fan broke.

This is in relation to action # ea05-020 on the 2002 jeep grand cherokee.on the date listed below, the blades separated from the motor and the "shrapnel" punctured my radiator and my battery.the car was in motion so, the hood was closed and no one was injured.however, i had to spend about $800 in parts to repair the vehicle.

2002 jeep grand cherokee safety recall f-25- electric radiator fan customer states that the radiator fan motor locked up caused the fan blade went through the radiator causing the radiator to leak antifreeze customer wants reimbursement**cca recall had been issued for the problem the consumer had already experienced. The consumer submitted the receipt to the manufacturer. The manufacturer wrote the consumer back and stated the repair bill she submitted did show of the replacement parts that were involved in the recall.

Dt*: the contact stated while the vehicle was started with a child with down syndrome standing outside of the vehicle, the fan blades broke resulting in a loud pop. The blades dented the radiator and broke the shroud. The contact expressed concern regarding the safety of her child during this incident. In june 2006, the vehicle was taken to the dealer for a noise and it over-heated. The dealer could not determined the problem with the vehicle. The contact believes the incident was related to the recent failure.

The contact owns a 2002 jeep grand cherokee.the vehicle was repaired for nhtsa campaign id number 06v199000 (engine and engine cooling:cooling system:fan).after the recall was repaired, the temperature gauge began to increase towards the hot level.speed was not a factor because the failure occurred whenever the engine was running.the contact stated that the heat would not work and the check gauge warning indicator light illuminated.he placed anitfreeze into the radiator and the failure temporarily stopped.the radiator had to be refilled with antifreeze every four days.the vehicle was taken to the repair shop and they stated that the part that the hose connected to failed.the failure mileage was 90,000 and current mileage was 94,000.updated 01/09/08.*ljthe consumer was unable to turn the heat on because anti-freeze would leak.

On 6/19/06 we took the jeep in to ancira jeep on 281 n. Because of overheating and a rumbling noise. They checked it out and found nothing wrong with the fan or motor and paid $80.50.now on friday 8/25/96 we heard a loud pop sound and then the car started to overheat, stopped the car until it cooled down and checked the water levels in the radiator.on 8/26 had a mechanic look at it and found the that all the blades to the fan were broken off and had broken the radiator shield and dented the radiator.we can not drive the car if it is overheating and looking at all the complaints it is clear that this is a major recall issue that needs to be 1-800-853-1403 for close to 2 hours during my breaks and still have been unable to get some assistance.i do have a reference # and will keep trying later after i get out of work.please, please we need assistance, my son needs his car to drive to college and we his parents have to work.thank you for any assistance.

1) vehicle at idle, after initial startup in the morning2) electric fan broke into pieces and hit the main fan, shattering3) airpark chrysler/jeep dealer completed the repair on july 1, 2006.

I own a 2002 jeep grand cherokee. It started to overheat, leak and smoke, coolant fan broke and tore right through the cover. I now need repairs totaling approximately $2600 due to the coolant fan malfunctioning. I thought i could getit repaired at the dealer for no cost since there was a coolant fan recall on this particular vehicle because i have the same year, make and model. I was told that even though there was a recall on the same suv that i have, my vin number was not included in the recall, therefore there is nothing that can be done for me. Due to the coolant fan breaking, i needa new cylinder head, radiator, cooling fan motor and coolant fan realignment. I have to pay for all of this myself just because they did not include my vin number in the recall.

The contact owns a 2002 jeep grand cherokee.when the vehicle is idling for 10 minutes or more, the temperature gauge dial would move to the hot side.the contact turned off the vehicle for thirty minutes.the vehicle was not inspected by a dealer.the manufacturer stated that the vin was not included in nhtsa campaign id number 06v199000 (engine and engine cooling:cooling system:fan).the failure mileage was 100,000 and current mileage is 105,411. Updated 02/14/08.*lj

Dt*: the contact stated while driving 35 mph, there was a loud clunking noise heard from the front end of the vehicle.this was followed by the temperature warning light illuminating, and the engine overheating.the vehicle was towed to a service dealer, who determined that the cooling fan had separated.the radiator fan, the shroud and the radiator were all replaced.there was a nhtsa recall # 06v199000, which pertains to the engine cooling fan.the vehicle was not included in the recall due to the vin.

The contact owns a 2002 jeep grand cherokee.the contact received a safety recall notice for nhtsa campaign id number 06v199000 (engine and engine cooling: cooling system:fan) and took the vehicle to the dealer for repair.she was informed that her vin was not included in the recall and paid $315 for the repair.the failure mileage was 100,677. Updated 09/15/08 the gearbox had seized. Updated 09/18/08.

2002 jeep grandcherokee 4.0 electric radiator cooling fan blades fractured and seperated from hub cracking radiator shroud.

While stopped in a parking space, check gauge light came on.vehicle temperature gauge was at 260 degree.i shut off engine and opened hood.the electric fan had shattered and put a hole through the fan shroud and the radiator.parts of the shattered fan were lodged in the serpentine belt pulleys.vehicle was towed to repair shop where mechanic said that the exact same thing happened one week before to an identical 2002 grand cherokee laredo. (same year and motor).my vehicle is now in a jeep dealership.i am awaiting determination as to whether or not repairs are covered under an extended warranty i purchased.upon returning home, i went on line to investigate and found out that the nhtsa was conducting an investigation based on other owners complaints that their electric cooling fans had shattered and punctured the fan shroud and radiator.vehicle was purchased new and is a 2002 jeep grand cherokee with 6 cylinder engine.

2002 grand cherokee jeep started making an unusual noise when first starting the car and when idling.mechanic said that the cooling fan needs to be replaced.as this car only has 41,000 miles on it, i am upset to have this problem.this is the third jeep that we have owned and have never incurred this problem.

I have a 2002 jeep grand cherokee that the fan blade came apart on and went through the radiator and i am told by two dealers that there is no recall out. The old parts were available to fix it.

I own a 2002 jeep grand cherokee. About a week ago while driving i heard a loud pop come from the engine. When i stopped to examine the problem, i saw a large leak coming from the bottom of my car. After looking under the hood, i saw that the plastic cooling fan in my engine had shattered and the pieces punctured my radiator. The shroud covering my cooling fan had also been shattered.i immediately took the jeep to my local chrysler dealer (whom i bought the car from). After looking at it they told me there was major damage caused by this incident. In addition to needing a new cooling fan, shroud and radiator, i also needed a new head gasket because the car had overheated. I believe there was a defect with the plastic fan which led to the damage to my car. I have contacted chrysler about this situation and they said there is nothing they will do. I would appreciate your prompt attention looking into this matter.thank you.

Dt*:the contact stated that while backing out of a parking space at 3 mph, there was a loud bang noise coming from the front end of the vehicle.upon inspection of the the vehicle, the contact observed that the electric motor driven cooling fan had fractured into pieces.there is a nhtsa recall # 06v199000 pertaining to the fan.the vehicle was not included in the recall due to the vin.updated 10/04/06.

I have a 2002 jeep grand cherokee 6 cylinder 4.0. Yesterday my cooling fan blew up for no apparent reason, damaging radiator and area around cooling fan.this is an extremely dangerous problem since if the hood was up at the time the fan blew up, someone could have gotten maimed or killed. This is the same issue as reported on your january listing of problems.

While driving, the vehicle would not accelerate, then it stalled at 30 mph.the vehicle was towed to the dealer, where it was determined the vehicle overheated.the temperature indicator light had not come on.the mechanic stated the overheating was caused by the faulty radiator.the engine melted and now needed a new engine.the consumer felt thiswas related to the radiator repair in march 2003.*scc

The contact owns a 2002 jeep grand cherokee. The contact stated that a new radiator was installed by an independent mechanic that was made of plastic. The contact stated that the structural integrity of the oem radiator was made overseas and not by chrysler. The contact stated that the radiator burst and could not handle the pressure. The failure occurred fifteen months after the radiator was replaced by the mechanic. The failure mileage was 20,000.

The contact owns a 2002 jeep grand cherokee.the contact stated that the vehicle always swayed back and forth as if it were off balanced.while driving approximately 30 mph, she noticed that the engine warning light was illuminated on the instrument control panel.smoke appeared from the vehicle.she took the vehicle to the dealer and they stated that the radiator fan cracked and caused the failure.the belt, radiator fan, thermostat, and water pump were repaired at the cost of $1,000.the manufacturer informed her of nhtsa campaign id number 06v199000 (engine and engine cooling: cooling system: fan); however, the contact never received a recall notice.the manufacturer only covered the expense of the fan, which was $265.the engine warning light is still illuminated on the instrument control panel and the air conditioning system does not work.the failure mileage was 91,000.

On 2/28/08 i was at the bank about 1/4 of a mile from home and was on my way home there i heard aloud bang under my jeep. When i got home there was fluid coming out from the radiator area. My fiancee looked at it and the housing around the radiator is all broke, there is pieces of plastic stuck in the radiator and the fan is broken and at the bottom of the radiator there is a punctured hole in it.

This is a complaint on the daimler chrysler dealership that i went to have the electric radiator fan replaced due to the safety recall f25.i made an appointment for 8:00 am at south bay chrysler jeep dodge on 20900 hawthorne blvd., torrance, ca 90503.based on the letter i received i knew service would take approx 1.5 hours.the service manager raymond told me it would be ready in 2 hours.i told him that i had a business appointment at 2:00 pm that i could not miss and i was reassured that my car would definitely be ready in time.when my vehicle wasn't ready at 12:00 pm, i called the dealership only to be treated very rudely by the service receptionist.i was told they hadn't even started working on my car and that raymond went to lunch and i would have to wait until he returned at 1:15 pm to get an update.i told her that was unacceptable, that it had already been 4 hours and i needed my car.she told me that i could come get my car because they hadn't started working on it yet, but without being serviced.i was okay with that.once i got to the dealership, i was told that my car was completely taken apart and undriveable.i was left stranded.a two hour job turned into a 9 hour job and it severely affected my time.i was not offered an apology, yet was treated very rudely for being a nuisance to them.

The contact owns a 2002 jeep grand cherokee.on september 20, 2005 the radiator fan failed while driving 20 mph.the contact stated that the vehicle began to make loud noises when the the electric radiator fan fractured and separated into50 pieces.she took the vehicle to a mechanic and had the radiator fan repaired.afterwards, the contact received safety recall # 06v199000regarding engine and engine cooling:cooling system:fan,and would like to be reimbursed.the dealer stated that the vehicle hasda hole in the radiator, and her request was denied because the failure was previously repaired.the current mileage is 70,000, and failure mileage was 65,000.the radiator failed at both mileages.

A loud high pitched whirring noise is heard, whenever the engine is "under load"(eg. Whenever step on gas, while vehicle traveling at (appx) 60 mph). Jeep insists that there is nothing wrong, but a persistent noise of this type that is unable to be.*nlm*dimsii ivoq entry posted after 12-12-02 cut over to artemis***762797

On sunday august 20 i noticed that my vehicle was shaking at certain speeds. On monday august 21 i took my vehicle to a mechanic who diagnosed that we needed new spark plugs. The spark plugs were replaced. On tuesday august 22 when i was leaving with my vehicle it was still shaking and the check engine light was on. The mechanic diagnosed the problem as a bad 02 sensor. On wednesday august 23 he called and told me that the o2 sensor was not the problem and that i needed to take it to the dealership. On thursday august 24 i took my vehicle into the dealership. They told us that they couldn't figure out what the problem was and that they were going to have to take the engine apart. They called me on friday august 25 and said that they were going to have to replace the camshaft and lifters because of "carbon build up". When asked what caused the build up the mechanic said that he did not know. When asked if this was a common problem with jeeps the mechanic said yes.

I have a 2002 jeep grand cherokee.it has 85,000 miles.it began losing coolant. The mechanic determined it was a head gasket.after taking the engine apart, it was discovered that a casting defect in the intake manifold caused the problem.there was a water jacket covered by casting material at manufacture.

Vehicle low coolant light came on, checked fluid level it was low. Oil pressuredropped drastically. Normally indicates ~40 psi while at operating temperature, it now indicates 10 psi at idle, in drive. At start up, when engine is hot, the oil pressure gauge will not move until the throttle is depressed. My local repair shopowner called a local jeep shop who informed him that the head was probably cracked, and thatleaked coolant internally, causing the cam and or main bearings to wipe out, indicated by the oil pressure readings being low. According to the jeep service shop, this is a known defect with the 6 cylinder engine. I then took the vehicle to a chrysler 5 star service center. After explaining everything to the service manager, he said they would check it out but that he had heard of no such problem regarding this motor. The next day, he called to inform me that the motor did have a cracked head and that they would be replacing it under warranty. When i asked him about possible damage to the lower half of the motorhe stated that there was no way of knowing that coolant leakage had caused the problem, that chrysler would not warranty replacement of the engine, and that 3-5lbs of oil pressure is acceptable at idle, 10psi being normal for this motor. I contacted chrysler corporate via email - response- they were sorry i was dissatisfied and that "intermittent problems are difficult to diagnose..." - follow up phone call yielded the exact same response. I am concerned that once the head assembly is replaced, boththe dealer and chrysler will try to ignore the low oil pressure problem until the vehicle is beyond warranty coverage, absolving them of any responsibility to repair it further. This is also a major safety issue with this vehicle. Should the engine fail, a serious multi vehicle accident may result frommotorists passing thru the resulting oil slick, especially in a congested highway situation. It is my opinion that chrylser knows of this defect.

The vehicle stalled without warning, the dealer replaced the engine and problem continued to exist.

The engine light illuminated.

Factolry= "lemon" left the factory; minus headgaskets!!! possible "firetrap"!!!

While driving at 65 mph engine failed. As a result, power steering and brakes malfunctioned. Took vehicle to mechanic but they couldn't find anything wrong. Two hundred miles later, the same thing, nothing was found.at 6133 miles it happened again. Consumer took vehicle to another mechanic. Three different mechanics and no one could find anything. Problem still exist. *ph

2002 grand cherokee transmission slipped into second and third gear. ***nar***the problem was diagnosed as a transmission governor sensor.one year later, the coolant light illuminated even though the coolant was full, the oil pressure gauge went all the way too high and stayed there, the dealer stated it was a bad sending unit.the engine light illuminated, when the vehicle misfires,a popping sound comes through the radio whenever it is turned on. The transmission has started to slip again.

Dt consumer stated the engine failed on september 16, 2005, the oil pressure dropped to zero while on a hill, all types of noise came out of the engine. Consumer stated they had the vehicle towed to a dealer, and dealer said there was sludge build up inside the motor. Consumer a has used the proper oil as stated in the owners manual. Consumer contacted the manufacturer, they said there was nothing they could do. They claimed it wasnot from changing the oil at chrysler.however, consumer stated they had records for the oil changes at theirlocal mechanic.

The contact owns a 2002 jeep grand cherokee laredo. Whiledriving 40 mph the vehicle stalled without warning. The vehicle has not been diagnosed by the dealership. Prior to the failure the fan relay had to be replaced several different times. The current and failure mileages were 75000.

Vehicle stalls intermittently at various speed.after it stalls, brakes applied, vehicle will roll back. Vehicle was taken to dealer twice, stated manufacturerwas aware of stalling problem.

Engine check light comes on, and vehicle will lose all power. Contacted dealer. They replaced many parts, but could not solve problem. Problem kept reoccurring.

The contact owns a 2002 jeep grand cherokee.while driving 35 mph, the engine warning light illuminated.the contact took the vehicle to the dealer and they stated that there was a leak in the vent valve.the dealer replaced the vent valve and there were no further occurrences.the dealer and manufacturer stated that his vin was not included in nhtsa campaign id number 01v348000 (engine and engine cooling: exhaust system: emission control).the failure mileage was 92,870 and current mileage was 93,100.

Received recall notice 02v032000/ manufacturer's recall 10. Dealer checked vehicle, but told consumer did not have parts, and didn'tknow when parts will be in.

Consumer was sent a recall notice 01v348000 atbeginning of the year. Consumer has been to several dealerships and has not had vehicle serviced.

Five (5) oxygen sensor failures/replacements between 24,000 and 41,000 miles - at 24, 25, 39, 39, 41 thousand miles.dealer service department cannot find cause. Manufacturer refers me back to dealer. Last failed o2 sensor is available.

Whenever the consumer attempted to fuel the vehicle fuel spilled onto the ground.there wererecalls on the fuel filler neck and the canister assembly.the recalls have been repaired, but the problem still persists.dealer explained that they were obligated to make the repairs once, thenconsumer has to pay for any other repairs.

Manufacturer's recallao2concerning refuel vapor recurrng system/fuel filler inlet check valve inside offuel. Rancho jeep 8118 clarremont mesa blvd sandiego ca 92111 858 560 7100 contact bruce. No parts available for two nonths.

Consumer received a recall letter forfuel emmision control canister on jan 10th, 2002.consumercalled on mar 11th, 2002, and parts still were not available.

Since purchasing my 2002 grand cherokee ltd in october of 2001 there has been a ticking sound coming from the engine.we first brought the car in on 01/17/2002 to report this and the dealer said they could not reproduce it.on 06/27/2003 we brought it in again - this time the dealer said that the ticking is normal for the purge solinoid valve on the 2002 jeep grand cherokee.the ticking is supposedly caused because the housing around the emissions stuff is not insulated. The noise is very irritating and is especially loud in the cooler months.a suggestion was made to turn on the radio - wow - what a solution.i do wonder if this is the real reason or - like the heater/blower -will this fail now that the warranty has expired?

After recall 01v348000 concerning evaporative/canister was done on vehicle consumer could smell strong gas fumes. *yd

Consumer received a recall notice however, dealership states it would take close to a month to obtain parts in order to perform recalls 01v348000

Consumer received recall notice 01v348000 relating to the vapor canister vent hose and fuel filler nlet check valve.however, consumer is having scheduling problems with dealership due to parts that are not in stock.

Got recall notice. 01v348000/ manufacturer's recall a02. Had recall done, but problem still exists.

Consumer received recall 01 v 374 000.consumer called to makean appointment . Dealer stated that consumer could bring vehicle in on april 5th 2002. Dealer told consumer in two weeks bringvehicle in.consumer was unable to contact dealer. On may 31,2002 vehicle was repaired.*mj

2002 grand cherokee lost heat on both zones of the dual climate control.the consumer feels that the manufacturer should fix the system free of charge.

Ventilation system making noise behind dashboard. When the a/c unit is off, once i shut off vehicle, no noise will be heard, however after running a/c, when shutting off vehicle, a moaning or creaking sound is heard, everytime.i have read this is happening to many many others. Possible "blend door" problem. This needs to be repaired. People that live in cold environments or extremely hot should not have to worry about a hvac system breaking and then have to pay 1500.00 for repair.

The truck is equipped with a tire pressure regulator device. Intermittently, the device warning lightilluminates on the dashboard, which is and indication of low tire pressure. When the light comes on the truck was taken to the dealership to have the tire pressure checked. The tire pressure is fine.a possibility of a malfunction in the tire pressure warning device.*la

Blend air door failure/no heat

Dt*: the contact stated the air conditioning fan failed.there were no prior warnings prior to the failure.the vehicle was taken to the service dealer, who replaced the air conditioning fan.

Air conditioner is blowing out ofdefroster ducks onto windshield.this causes water to build up on windshield, obstructing driver's view.please provide any further information.

Air conditioner was not blowing cold air. Dealership serviced vehicle. And technician noticed that evaporator core malfunctioned.

The ventilation system is not working correctly, in the fact that the airflow whether it is hot or cold is obstructed somehow. Had this problem for quite some time and would very much like to know what my options are.yes there is a noise coming from the dashboard, sounding like a machine winding down.please help me.

In hot weather air conditioner is on and it blows out water onto the windshield.this is very distracting.please provide any further information.

- the contact stated that when drivingthe2002 jeep grand at 45 mphon clear road conditions the air conditioner started to blow cold air on the passenger side.the problem occurred when he turned on the heater. Also caused cold air to blow onto the windshield. The cold air blewonto the windshield that caused the windshield to freeze. The contactwas unable to see out of the windshield once it froze. When he attempted to turn the heater off it continued to blow cold air as long as the enginewas running. The vehicle was being inspected by the dealership. The vehicle currently had 59000 miles.

2002 jeep grand cherokee. Steering wheel began making strange sounds.steering gear and associated parts were replaced. Shortly after, strange sounds returned, the steering began to become completely unassisted at low speeds for a brief second. The problem causes quite a scare and causes temporary loss of control. This is associated with low speed idle. Damage is imminent without repair. This problem is well documented among jeep chat rooms.second well documented problem among jeep owners. Faulty power window units that fail without warning and cause window to be stuck up or down. This causes driver to be forced to drive with open non responding windows in a variety of weather conditions, obvious safety and health hazard.third chronic hazard well known to jeep owners as well as jeep. The blend doors on a/c consistently fail right after warranty period. This causes a failure of the defroster and obvious danger, as well as drivers are forced to drive with constant unheated airflow until costly repair. Jeep is well aware of these problems but refuses to acknowledge a consistent problem and offer correction for all affected vehicles.

The heating/air conditioningsystem on 2002 grand cherokee was faulty.the vehicle has just over 65000 miles on it.i just had it repaired at a cost of over $1000 and it was still making noises that lead me to believe it will fail again.itwasnacceptable that a car company with as much experience as daimler chrysler could not design a quality heating / air conditioning system.

My wife and i purchased our vehicle from el dorado jeep in mckinney texas, on 26 december 2001.the vehicle is still under warranty, and has not cost any out of pocket as of yet.the vehicle in question, a 2002 jeep cherokee laredo was returned to the dealer with a little more than 8000 miles and my wife indicated that there seemed to be a problem with the transmission then, with the dealer unable to find a problem.the vehicle has been returned a total of 7 times for transmission problems, and the dealer unable to find a problem.on one occasion it was returned and the transmission was removed from the vehicle, and clutches that had been burnt, were removed, but they could still not find any problem.seals have been replaced, cables have been adjusted, and specs have been reset, but still the dealer can find no problem with the transmission.the vehicle now has a total of over 40,000 miles, my wife is still experiencing rough shifting, jerking, and sometimes she states that it is trying to lock up as she is driving.this is not a figment of my wife's imagination, i have been in the vehicle when it has done some of these things, and happens without notice.it may operate normally on one occasion, and on another you experience a problem.when will it happen and be the wrong time!the dealership, el dorado chevrolet chrysler jeep of mckinney is owned by stan graff of graff chevrolet of grand prairie texas.upon beginning our last quest with the dealership, my wife was contacted and it was stated to her that they did not believe would be able to fix the vehicle to satisfy her and suggested putting her into a new jeep.they claim they can find nothing wrong with the transmission.they have had several people drive our vehicle and are unable to duplicate the problem.we have talked to others that have experienced the same thing, not just with jeep, but other chrysler products.

Vehicle certification label states minimum wheel/tire size 17 inches.vehicle delivered equipped with 16 inch wheels and tires.

Clouded headlight lenses.

The contact owns a 2002 jeep grand cherokee. The contact stated that the rear brake lights failed to activate. The vehicle was taken to the dealer, who diagnosed that rear brake light wiring harness needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was notified of the failure. The failure mileage was 80,000.

I have had ever light on my truck fixed and i still have not found the right thing. And i am seeing am not the only truck that is have that problem.

Several years ago i was pulled over by a police officer because i had no tail/running/turn or brake lights. I immediately had those replaced. Within a month i took my jeep in for the yearly state inspection and found that i had the same issue. I was told then, that this was a problem with this design of the jeep, they were very familiar with this problem as i told them about my recent traffic stop and having just gotten it fixed. This very serious problem has persisted extensively! no matter how many times i address the issue (and it's not the bulbs, those are rarely burnt out, it's the connection, cleaning the connection surface helps but ...) i am constantly being stopped and told i have no tail lights whatsoever, it's exhausting and a danger to my and everyone else's! ongoing problem.

Replace left side brake light bulbs 3 times in two months.then took it to the dealership and had them repair it three more times before the electrical problem behind it was found and repaired correctly.i could have been pulled over with as many times the brake lights were not operating or been rear ended and injured as a result of the bad system chrysler had.

The contact owns a 2002 jeep grand cherokee.the plastic headlight cover corroded and prevented the light from illuminating properly.the dealer could not determine the cause of failure.the current mileage is 59,000 and failure mileage was 56,000.update 08/07/07

The headlights turn on for approximately 10-15 minutes without cause.this occurs with the engine turned off, the key removed, and usually after the jeep hasbeen parked in the garage and not operated for several hours and sometimes for several days.we have had the problem looked into by the local jeep dealer who could not find a problem. We have also ensured that the headlight dash switch appears to be working correctly and is positioned correctly.

Jeep parked in the garage no one in it and with the headlight switch in the auto position the lights go on and off by them selves. Sometimes the lights go on and off with the garage door opener. Sometimes they stay on all night and when you come out to leave the battery is dead.i have had this problems sense it was new. The dealer said they cannot fix the problem unless it is there when i bring it in. How many times it happens i'm not sure unless i'm in the garage at the time it happens.

When headlight switch is in the auto setting the headlights will turn on randomly and stay on for a while. Vehicle is parked and not running.

The contact owns a 2002 jeep grand cherokee.the contact stated that the passenger side tail light burned out and melted the plastic around the holder of the lights.in 2005, he replaced the entire lens and plastic component at the cost of approximately $115.most recently, the contact noticed that the driver side was experiencing the same failure, which also caused a short.the repair for this failure also cost $115.the dealer advised the contact to replace the entire tail light structure.the current mileage was 98,000 and failure mileage was approximately 36,000.updated 05/21/08 updated 05/20/08.

Turn signal failure on my jeep grand cherokee.the turn signals failed on my jeep on july 15, 2007 due to a faulty flasher on my car.the car had 68,000 miles on it at the time of the failure.the part that failed is part number 4686094 and it is failing all over chrysler's vehicles when you search the internet. As the turn signals are a safety feature on the car and mandatory to operate the vehicle this item should be recalled.once the part was replaced, my turn signals worked fine.the repair was $55.47 in parts. The vehicle is in excellent condition and no accidents.

The contact owns a 2002 jeep grand cherokee. The contact stated that immediately after re-fueling, fuel spewed out of the filler neck. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel inlet valve was defective and needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 108,267.

Received 2 recall notices #02v032000 & 01v374000 for fuel repairs. Had contacted the dealership & informed no parts available for this repair. Would notify when parts are available. Has been 3 months. Nlm

Consumer received recall b06, regarding the debris shield for the engine intake manifold.this is the second notice received on an unrelated issue; consumer believes the first one concerned something to do with the filler neck on the fuel tank.however the dealer is unresponsive. *yd

Consumer received safety recall notification relating to the fuel filter and related accessories needed to be recalled and contact local dealership to correct the problem.after several attempts to have vehicle repaired, dealership states that part would not be available for another two weeks.consumer is also experiencing problems obtaining rental car after purchasing rental car option.

The contact owns a 2002 jeep grand cherokee. The contact stated that while refueling, fuel began to spill out of the fuel filler neck. The failure recurred whenever the vehicle was refueled. The vehicle was not taken to have the failure diagnosed. The manufacturer was notified and the contact was informed that the vehicle was not included in the recall associated with nhtsa campaign id number: 01v374000 (fuel system, gasoline:deliver). The vehicle was not repaired. The failure mileage was 180,000 and the current mileage was 186,000.

2002 grand cherokee jeep-fuel rail rusted and leaked fuel on exhaust manifold. Caught it before a fire, replacing rail at a cost of approx $230 parts $200 labor. Chrysler will not pay for repairs.

See attached diagram. I was driver of car stopped at red light . Jeep grand cherokee (vin # [xxx]) engine revved at high throttle, while btsi in park.the driver may be hard of hearing, may have been distracted to hear the noise or know comes from her car,may have had windows shut and been insulated from the sound, but she changed gear from park to drive as the tires were spinning as observed by witnesses who saw or heard those tires spinning while the car was in stationary position. Jeep speed forward about 70 feet to rear-impact my car and crush the rear of car inward.it distorted frame from rear to front or car, and rear impact caused damage to front of car. Prior to impact, my foot depressed hard on brake because i braced or stiffened hard for impact, when i heard the squeal of tires of stationary car nearby, and people leaving a carnival were nearby. After jeep crushed my car inward, it accelerated again against my car and my efforts keep the brake pedal down, and it propelled my car forward, and then continued on its path of destruction.it wrecked my car, itself, another car, and collided with a another two cars, it hit pedestrians, caused fatality, caused injuries, knocked down parking meters, skidded dozens of feet,broke off its front tires in chunks, skidded its metal rim because that was all that was left of the tire, skidded pieces of rubber of tire, and finally got stuck after last impact, while its engine revved and its tires spun, causing yaw scraping of tires on sidewalk. _police dept found the btsi defective, and the skid marks show that the brakes were ineffective or inoperable as jeep's engine continued to accelerate. Jeep driver ran from it after it got stuck because she thought it would explode.the wheels stopped spinning when the motor got shut. Sudden uncontrolled acceleration, ineffective braking, defective btsi..updated 01/04/17 information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

I have read the recent news on the investigation into the grand cherokee gas tanks. Both my wife and i own them. I have a 2001 and she has a 2002. I am very concerned over this as we both use these cars to take our daughter places. I worry about their safety. I recently changed the fuel filter on hers and until that time didn't even realize that the fuel tank is where it is or that it is made of plastic. It's apparent to me that they pose a serious risk, especially since one of the bolts on the rear sway bar is less than a quarter inch from the tank and could very easily puncture it in even a minor rear end crash. This is something you cannot ignore. There is obviously a reason they moved the tank after 2004. You have millions of ticking time bombs driving around. This could pose danger to the occupants of the vehicle that rear ends a jeep and to any by standards that try to assist in an accident situation. With the way the spare tire compartment is designed, there are a few holes that are covered with sealant that could act as a passage way for the flames, the sealant in both of our cars is old and brittle so it would offer very little resistance to anything.

Consumer received safety recall notification relating to the fuel lines and fittings.recall component repairs cannot be done due to lack of parts.consumer is upset that he cannot fill tank without the fuel gushing out all over the side of the vehicle.

Consumer responded to a recall 01v37 and was told by the dealership that the fuel tank needed to be replaced and the parts would be ordered.consumer is still waiting.the dealer informed consumer that they have no idea when the parts would be shipped that there was nothing they could do.

Nhtsa recall 01v374000/ manufacturer's recall a06. Got recall notice,called dealer to make an appointment. Dealer stated had to order parts. When consumer went to dealer,dealer stated parts were on backorder. Please add vin.

Consumer received recall notice 01v374000. Called dealer to make an appointment for recall repairs, was informed by dealer that parts were not available. . consumer stated the repairs have since been made.

I am experiencing a major problem with my vehicle, 2002 jeep grand cherokee overland (manufacture date 10/01).nhtsa campaign id number 01v374000 clearly effects my vehicle, as i am experiencing the exact problem associated with that recall, however, daimler/chrysler refuses to honor the recall, claiming my vehicle is unaffected. If i fill the vehicle completely (until automatic shutoff), all the fuel in the filler neck leaks to the ground.if i fill the vehicle less than full (not up to the filler neck) no leakage.it is clearly the fuel inlet check valve and am clearly affected. Not only is this a safety issue, which is main concern, but also a waste of fuel (and expense)and damage to the environment.in speaking with the representative at daimler/chrysler, they flatly refuse to honor the recall, claiming it is a warranty item, however, because it is out of warranty, i am responsible.

Consumer received a recall notice in the mail regarding a fuel tank blocker bracket.consumer has taken the vehicle to the local dealership to have the recall work repaired.the work was not performed because consumer has an after market trailer hitch on the vehicle which prevents them from being able to install the bracket.the choices given to consumer was to either have the hitch removed or to live with the problem.*jg

While driving at approximately 70mph on expressway, fuel line became detatched causing engine to fail.fuel line failed without warning and was not a result of any mechanical damage.failure of fuel line resulted in a large fuel spill underneath vehicle which had been driven for past 15 hours on a trip from florida to illinois.we had a concern that fuel spill could have ignited from heated components of the vehicle's undercarriage.dt

I am experiencing a major problem with my vehicle, 2002 jeep grand cherokee overland (manufacture date 10/01).nhtsa campaign number 01v374000 clearly affects my vehicle, as i am experiencing the exact problem associated with that recall and fall within the specific dates of vehicles affected, however, daimler/chrysler refuses to honor the recall, claiming my vehicle is unaffected.if i fill the vehicle completely (until automatic shutoff), all the fuel in the filler neck leaks to the ground.if i fill the vehicle less than full (not up to the filler neck) no leakage occurs.it is clearly the uel inlet check valve and my vehicle is clearly affected.not only is this a safety issue (fire, or worse) which is the main concern, but also a waste of fuel (and expense) and is damaging to the environment.in speaking with the representative at daimler/chrysler, they flatly refuse to honor the existing recall, claiming it is a warranty item, however, because the vehicle is out of warranty, i am responsible.

I have a 2002 jeep grand cherokee laredo, manufactured 8-2001.in november 2004, the car began to have a hard start to it.the longer the car sat, the longer it took to start it.sometimes the cranking went on for about 10 seconds.it would do this for 2-3 weeks and then stop for 2-3 weeks and then repeat the cycle.the check engine light came on and the mesage was 341: meaning camshaft sensor malfunction.it is involved in relaying power to the engine and, if it failed, could result in loss of power while in motion.i spent $220 to have it fixed.however, the hard start still continued.i went to a jeep dealership where they told me, without a doubt, that it was the fuel pump.i asked them how in 3 minutes they could know that.they told me that there has been a really high failure rate of the fuel pump model which was installed in my car.they told me that it has been a persistent problem in grand cherokees in years 1999-2003.i asked why they had not issued a recall or investigatioin and the service assistant told me that the cost to replace these fuel pumps would be exhorbitant if done across a mass scale.however, he was more than happy to give me a $550 bill to have the fuel pump replaced.i had no choice but to pay it because, at some point, it would fail altogether resulting in an inoperable vehicle.my complaint is this:if they are aware of a serious fuel system failure that is widespread and they refuse to publicly acknowledge this fuel system failure, is there something that nhtsa can do?i also want to report this fuel system failure in this complaint.

The consumer recieved recall notice 02v-032, the consumer attempted to have the recall completed but was told there were no parts available. Nlm

The vehicle experienced the symptoms of recall 02v032 which caused it to smeel of gas everytime the vehicle was driven,the vehicle could not be repaired immediately because the dealer had no parts available, the consumer has to pay to rent a car while his vehicle was being repaired and is requesting reimbursement for the rental car.*scc

The contact owns a 2002 jeep grand cherokee. The contact stated that the check engine warning light illuminated.the vehicle was taken to the dealer where the failure was found in the natural vacuum leak detection pump. There was a recall related to failure, under nhtsa campaign id number: 02v032000 (component: fuel system, gasoline:delivery:hoses, lines/piping, and fittings). The manufacturer was made aware of the issue but advised the contact that the vin was not included in the recall. The current mileage was 238,465. The approximate failure mileage was 119,000.updated 8/9/12

Consumer states safety recall 02v032 regarding the fuel tank blocker bracket cannot be performed on vehicle due to the type of hitch installed on the vehicle.dealership and manufacturer not willing to do anything.

Nhtsa recall02 v 032 000 /manufacturer's recalla10/fmvss 301/orvr: consumer unable to get dealer: jim riehl's chrysler, jeep; warren, mi; phone# 580/979-8700)to honorrecall due to no parts available. Feel free to provide any further information.

Consumer noticed that plasticfuel line injection system was leaking gasoline, and causingvehicle to stall. Vehicle was towed to the dealership, floor manager indicated vehicle was designed not touse ethanol gas.also, floor managerindicated those vehicle shouldn't be driveninarizona, california, orother places where they use ethanol.

02 v 032 000/fmvss 301/orvr: dealer, delucas chrysler plymouth jeep in bedford, oh. Phone# 440/232-0880 was unable to honor recall because no parts available. Feel free to provide any further information.

Consumer had received recall 02v032000 for fuel tank assembly, dealership had no parts available.fields jeep, address 670 frontate road ste 847 446 5100 donna replaced part of fuel assembly.dealer stated on several occasions that consumer would be informed when parts were in, however, consumer has never received notification to this date, consumer received another recall notice, but recall repairs were never performed.

Recall 02 v 032 000/fmvss 301/orvr:dealer: deluca chrysler plymouth jeep inc; bedford, oh; phone# 440/232-0880 was unable to honorrecall due to no parts beingavailable. Feel free to provide any further information.

Nhtsa recall02-v-032-000/ manufacturer's recall a10.vehicle was taken forrecall repairs,and parts were not available.there was a concern of how long the wait would be to get the necessary parts,could ignite a fire .

2002 jeep grand cherokee. Consumer writes in regards to defective fuel tank design *tgwthe consumer believed an urgent recall was needed to protect the 2.2 million drivers who own jeeps.

Nhtsa recall id 02-v-032-000/manufacturer's recall a10. Consumer received recall notice in the beginning of january 2002, and parts were still not available.consumer states that it took 2 months to get the parts to fix the recall problem, during that time, gas splashed every time he filled the tank. *yd

Nhtsa recall 02v032000/ manufacturer's recall a10. Got recall notice,called dealer to make an appointment. Dealer stated had to order parts. When consumer went to dealer,dealer stated parts were on backorder. Please add vin.

Gas cap failure. Engine warning light comes on.returned car to dealer to have engine light turned off. Replaced gas cap at $45 cost.

Fuel emission control canister ticks and sounds like a lifter tick - gas mileage is 11.3 miles to the gallon. Strong gas odors can be smelled inside the truck once the gas tank level reaches the 1/2 way mark.dealership apologizes but says there's nothing they can do.the truck is 3 months old and has 4400 miles on it.help i love my jeep

The fuel gauge system did not work properly, the dealer was unable to duplicate the problem.

My jeep has a safety recall a-02 safety recall to inspect your vehicle's vapor canister vent hose and fuel filler inlet check valve, nevertheless i was told by a chrysler dealer in mexico that it does not apply to my grand cherokee. I need to know if this is true or what can i do to have this issue resolved.

The contact owns a 2002 jeep grand cherokee. While attempting to fuel the vehicle, fuel spewed out. The manufacturer was notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was 190,000.

Strong gasoline smell inside car cabin....dtcp0455 was found.....split hoses were found at the evap .canister......comment : potential flash fire inside cabin had the rear bumper [ left rear] (driver side ) of bumper been hit in an accident.

The contact owns a 2002 jeep grand cherokee. The contact referenced nhtsa campaign number 13v252000 (fuel system, gasoline, structure) and stated that it had exceeded a reasonable time for the recall service to be performed. The manufacturer advised the contact that the vin list for the affected vehicle had not yet been compiled and they were not able to advise the contact if her specific vin was included in the recall. The vin was not available. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact took the vehicle to an independent mechanic to have a hitch attached. The mechanic referred him to the dealer for assistance. The contact called militello motors (1029 n state st, fairmont, mn 56031, (507) 238-4444) and was informed that the vehicle had been inspected per the n47 customer satisfaction notification, and the vehicle was deemed safe. The contact had no recollection of being informed of such inspection taking place on his vehicle. The contact also spoke with the manufacturer who provided the same information. The contact stated that the fuel tank remained exposed and the hazard could potentially lead to a fire. The contact had not experienced a failure.

The contact owns a 2002 jeep grand cherokee. The contact stated that while driving approximately 30 mph, a fuel odor was emitting from the vehicle. The vehicle was taken to an independent mechanic. The technician diagnosed that the number three cylinder for the fuel intake needed to be replaced. The manufacturer was notified of the failure and stated that the vin was not included in nhtsa campaign number: 01v374000 (fuel system, gasoline). The failure mileage was unknown. The vin was unavailable.

I was rear ended in my '02 jeep grand cherokee.my vehicle does have a manufactured installed trailer hitch.after the accident, it was apparent that the gas tank was still hit by the vehicle.the hitch did nothing to keep the vehicle from getting to the tank.there are visible graze marks where the vehicle hit the hitch and proceeded to the gas tank.still not feeling safe from the chrysler recall that the "hitch" will prevent a fire hazard if involved in a rear end accident.chrysler will not even look at the vehicle since it has a hitch.photos are available upon request...updated 02/13/17 updated 08/08/2017

I am sending this correspondence after having heard about the safety related defect concerning the fuel tank system integrity in rear-impacts or crashes in certain jeep products. I own a 2002 jeep grand cherokee that i purchased new. My 16 y/o son has driven this vehicle until now. I do not feel that he is safe driving this vehicle now because of the findings in your investigation. I contacted chrysler's fca recall info center and was told that my jeep,was not a part of this recall because, "your rear structural reinforcement is better than the ones that have the recall", (the person on the phone gave me his id #dc1571). I asked him exactly how my rear structural reinforcement is better and he admitted that he did not know. I told him my factory installed tow hitch did not cut it and that i wanted him to explain the difference in my vehicle and the ones in the recall. He could not answer and provided me with the customer service phone number so that i could file a complaint. Instead i sent an email to customer service and i should have received a response within 24 hours. I am still waiting.can you please tell me for sure if your agency recommended that the category that my jeep falls into,be recalled & measures taken to somehow address the issue? i saw the today show on nbc on monday morning and it sounded like there would be a solution and chrysler would cover the cost to fix the vehicles or they would have to offer over market value on a trade in for a different vehicle, or buy back certain vehicles. Can you please provide me with some answers.i could never live with myself if my inaction caused harm to one of my children or someone else that is riding with him or in an accident involving this vehicle.can you tell me how my vehicle is safer than the vehicles that were "voluntarily recalled" by chrysler?

The low pressure light stays on

I want to know if saftey recall for ruptured fuel tanks is still in effect for this vehicle.

The contact owns a 2002 jeep grand cherokee. The contact stated that while driving 55 mph, the vehicle jerked without warning. The contact also mentioned that the interior lights of the vehicle would remain illumined when driving at various speeds. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 104,000.

Cpnsumer complained abouta problem withthe power locks on the doors.

I have a 2000 jeep grand cherokee and my door locks are not working properly. Has there been any complaints made about this or is this just something that happened to me? what should i do?

I have a 2002 jeep grand cherokee and the rear doors will not open when unlocked.both doors will not open from the outside or the inside.i believe that it is an extreme safety hazard and an inconvenience to not be able to havepassengers in the back seat.i have to have child passengers climb over the front seat.chrysler refuses to pay for the defect.

Engine hood no longer stays in upright position. It holds for awhile and them falls down on head of person working under the hood.

Dt*: the contact stated the driver side seat belt would not retract.the dealer was not contacted.also, when attempting to use the parking brake, the lever snapped, and went loose.the dealer determined the cable needed to be replaced.

The car was parked and jumped into revesre by itself and hit a tree.*la

Consumerapplied the brakes and the vehicle suddenly took off through the garage before coming to a stop. Cause was unknown. Ph

Dt*: the contact stated the parking brake of the vehicle does not hold or is ineffective due to grease passing through the rear end seal in the passenger side.the dealership replaced the seal and bearing to correct the leak.now the driver side has been presenting the same problem.the dealership also advised the change of pads and rotors to guarantee the correct parking brake functioning.

The contact owns a 2002 jeep grand cherokee. The contact received notification of nhtsa campaign number: 15v046000 (power train) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

I got in to drive my '02 jeep grand cherokee, and before turning ignition it was lightly bumped and it will go into any position.also,while going down the road, the shift selector (that changes from n d r 1 2) was lightly bumped by accident, and it moved into n. This is the safety hazard. If a jeep was sitting on an incline, and shift selector was bumped, or something. It could roll downgrade and could crash into another vehicle or another person. I could not find a recall on this. But this is dangerous.

I was driving frommy place of work to my other job about 2 miles away and lost all drivepower but was able to drive in 2nd gearwas told that there is a manufactured defect in the transmission casing that it cracksdo to the metal that it is made with and there is no way for pressure to sustain the vehicle in drive

The contact owns a 2002 jeep grand cherokee. The contact stated that the vehicle would independently shift gears without warning. The contact secured the vehicle in park and when she exited, the vehicle began to roll away. The contact was able to re-enter the vehicle and secure the transmission in park but to no avail. The contact had to utilize the emergency brake with force before there was any response from the vehicle. The contact scheduled an appointment to have the vehicle diagnosed by an authorized dealer. The manufacturer was notified of the failure. The approximate failure mileage was 132,632.

Takata recall- i am unable to shift gears. There's a small nylon linkage connecting the shift lever to the transmission that has completely crumbled. I believe it's item# 52109624ad. My car was placed in park and turned off for a few minutes then unable to shift gears once it was restarted without any warning.

Quadro trac transmissions no longer works in 4 wheel drive. It just stopped working with no warning or noticeable equipment failure.

2002 jeep grand cherokee developed problems with the transmission.***no answer required***. *mrthis problem occurred once while the vehicle was on and once while it was off.the second incident caused $6000 worth of damage to the vehicle.

The contact owns a 2002 jeep grand cherokee. While the vehicle was in park with the emergency brake engaged, the vehicle rolled backwards with the contact standing outside of the vehicle holding onto the steering wheel. The contact was unable to stop the vehicle. The vehicle stopped on its own and injured the contact, but no medical attention was required. A police report was filed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 170,000.

The contact owns a 2002 jeep grand cherokee. The contact stated that when she tried to accelerate from the stop light, the vehicle did not respond immediately. When the contact removed herfoot from the gas pedal, the vehicle lunged forward. The vehicle then began to accelerate very slowly and within a few minutes it started to drive normally. The current mileage was 162,500 and the failure mileage was 162,000. Updated 3/30/2010updated 05/06/10

I was approaching a stop sign traveling about 30mph in my 2002 jeep grand cherokee. When i took my foot off the accelerator, theengine continued to accelerate. I applied the brake but could not stop the car. The harder i tried to stop the car, the engine ran harder. It was like the cruise control was on and trying to maintain the 30mph speed. The cruise was not on. I ended up inside an office building that thankfully was not occupied at the time. The car was totaled and i was injured.

The vehicle spontaneously shifted from park to reverse which resulted in damages to the vehicle.mrscc

Started vehicle and it would not move, put back into park, then into reverse and it still would not move, put into park, could not get it out of park, shut vehicle off and started put back in reverse andit was okay, contacted dealer, dealer called me back, stated jeep would replace the transmission. This is where we stand now. Y

Dt: the contact states he owns a 2002 jeep grand cherokee limited.the consumer states that there wastechnical service bulletin 10005603regarding the visibility:defroster/defogger system:windshield:controls/wiring. The consumer stated that he had the repairs done, but the cost was $1,357.24.he was still not satisfied with the repair of the vehicle because some of the vents pushed through a lot of air, and some of the vents pushed through a minimum amount of air.the consumer felt that this was a safety defectbecause it did not allow the defrosting system to work properly on the passenger's side of the vehicle. The consumer was concernedthat there was no heat or air conditioningon the passenger's side. The digital control for the passenger's side of the door did not work due to the breaking of the door vents and the duct work for the defrost/defogger, air conditioner, and heating system. The consumer contacted the manufacturer, and they stated they would get back in contact with the consumer after they contacted the dealership.when the manufacturer called back, they stated there was nothing that they would do because the vehicle was over the three year, 36,000 miles warranty.the transmission governor solenoid was replaced. The rotors were replaced because they were warped.

Car was placed in park in our driveway.wife left vehicle to retrieve article from house.when she returned, she saw vehicle in reverse headed for the house across the street.vehicle stopped when it struck the house.

Needs total remake of transmission at 3500 miles 3 mos old.

Dt*:the contact stated while driving 50 mph, a dog pushed the gear shifter into reverse which caused the high gear in the transmission to be inoperable.the contact sustained minor injuries.the vehicle was driven to the dealer who determined the shift button failed.

Anytime i step on the gas pedal and it changing into another gear, the car stalls and with a violently push forward. This happens every time i am speeding and it changes gears. Almost everyone who sits in my car complains about this rocking and tells me it may injure me someday.

My 2002 jeep cherokee limited has 64,000 miles on it.the "check engine" light came on while driving.took it to jeep dealership.computer hook up indicated a transmission problem.i was told it needed a new "torque converter."had the torque converter replaced.when replacing the "torque converter", i was told the trans. Plate was bad and needed to be replaced.replaced plate.computer now says the 02 sensor is bad.replaced 02 sensor.while getting to the 02 sensor, was told a bolt was rusted to trans. Coolant line and broke a hole in it.had the coolant line replaced.now the jeep stalls!had to drive it back to the dealership with one foot on the gas, one on the brake to keep jeep running and not to cause and accident!now i'm told my spark plugs need replacing and fuel system cleaned.replaced spark plugs, fuel system was cleaned and replaced the idle air control motor!!!jeep stalls when putting into reverse or drive!why is the jeep stalling?????i've already dumped a pile of money into it and it's worse off than when i took it in the first place!

The 2002 jeep grand cherokee has a failure in the transmission with the governor pressure solenoid. The problem is that is part consistently fails even after being replaced. When driving the transmission begins to skip and slows all the way down. It can cause a crash and injure people. I have had this part replaced 3 times within a 1 1/2 year period and the cost is not cheap everytime it cost $656.00.there needs to be a recall on transmissions for jeeps from 2000-2002, because i am not the only one being effected by this mishap.

2002 grand jeep cherokee -at 6:40 a.m. Backed into parking spot where i work; pulled forward and straightened up backed into spot; jeep jumped curb hit building; put jeep in drive; jeep catapulted forward at high rate of speed.i went through an iron fence into a long term parking lot; stopped hitting another jeep head on and a concrete base; iron fence damage to two additional cars parked.no one else was involved; only injuries were to myself when air bags deployed.ems and police arrived and policeman turned off jeep which was still accelerating after impact.jeep was totaled and all damages are being covered by our state farm insurance.

Quadro trac transmissions no longer works in 4 wheel drive. It just stopped working with no warning or noticeable equipment failure.

2002 jeep grand cherokee shifted from park to reverse while running without any human intervention.the car was running for approximately 3-4 minutes in park and suddenly shifted into reverse causing an accident with damage to the rear bumper when striking a concrete barrier.

The consumer took the vehicle to dealer forroutine maintenance.the mechanic noticed a problem with the transmission.the mechanic placed the vehicle on the diagnostic machine for further observation.the mechanic could not duplicate the problem.the consumer was experiencing more problems therefore returned the vehicle to the dealer.the consumer told the mechanic that a recall was performed on the vehicle to replace a secondary floor shifter.the consumer feels this recall may not have been done properly.at this time the problem still exist.

While driving the transmission down shifted to 2nd gear. Dealer has been notified. Ph. The consumer stated the cruise control engaged and the transmission downshifted from 5th to 2nd gear, which caused the engine rpm's to go from 1800 to 4600 rpm's.the dealer stated there was no fix.*scc

2002 jeep grand cherokee slowed down without warning and stalled. When restarted in park vehicle began to reverse. Upon inspection mechanic determined the gear alignment was off track and fixed the problem. The consumer was informed the gear box had to be cleaned out as well, because a liquid substance was spilledinside of it, which caused the gear lever to become misaligned. A day after the repairs were made, the consumer began to experience a gear slippage while driving. The vehicle was taken back to the dealership and upon inspection it was discovered the vehicle had a bad gear shift, which was causing the slippage.the consumer didn't have any problems for a couple days when suddenly the vehicle would not start while in park. The dealer told the consumer it was normal and that the gear just needed a small adjustment. The consumer decided to go to another dealership. It was finally determined that the shift cable was bad. The consumer requested reimbursement from the first dealer because they claimed the problem was a bad shifter module when it was really the gear shift cable.

Vehiclestopped whilewhile pulling into the driveway engine remained running, but the vehicle would not move. Vehicle was towed to the dealer, who wasunable to determine the cause of the problem.

The vehicle was left in park with the engine on.the vehicles gear shift lever jumped out of park and the vehicle hit a parked car. *nlm

Backed out of parking place, put it in drive and it would not move, shut vehicle off started ,put back into drive and it was okay. Vehicle was reported before to your office last month with transmissiion problems. This time contacted manufacturer .dealer had it five days could find nothing wrong, he stated.

When vehicle is put in reverse gear, it hesitates before engaging. The dealership can not located the cause of the problem. Please provide more details. Ts

The consumer parked and exited the vehicle.without warning the vehicle rolled backwards and hit a utility pole.the consumer sustained some injuries and the vehicle was damaged.the consumer received a recall related to the problem.

May 11, 2004dear sir or madam:i am writing this letter with regards to my grand cherokee laredo 2002, vin #[xxx] and file #[xxx].in december of 2003, i pulled into a chrysler service center to have my truck serviced in nj, because it was driving improperly, and not getting up to its normal speed properly.i did not know what the problem was until a chrysler jeep dealer identified the truck as having transmission problems.at the time the truck only had 35,000 miles on it. Since i was unable get any assistance with my vehicle from chrysler, i was forced to call aaa, a reliable service and provider to tow my truck.when the aaa tow man arrived he informed me that i had a problem with my shift gear/transmission. I immediately responded with great skepticism, as chrysler's service representatives assured me that i no longer should experience any problems with my transmission.the aaa representative whom was sent to tow my truck managed to get my truck started and i was on my way once more.the next day i returned to the dealership and told them of the recent problems i was experiencing and immediately they checked the truck in.when the truck was being checked i notified the mechanic that the truck would only start in neutral. I also brought it to their attention; a new problem that the truck was experiencing.the truck rolled backwards and forwards while in the parking gear. At this point, as a valued consumer, i would like to return this truck with no penalties, be reimbursed for the car rental and possibly continue a lease on another vehicle other than a cherokee.i am disappointed and feel my life and safety is being jeopardized if i am to continue to drive this vehicle. Please consider this letter as a formal affirmation of cognizance!sincerely,[xxx] updated 07/26/2012information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

I had the vehicle in park, got out, went behind the vehicle, it started moving backwards, knocking me over, then went across the road hitting another vehicle resting against it.

The contact owns a 2002 jeep grand cherokee.on june 18, 2007, the vehicle began sputtering and hesitating.as of july 9, 2007, the vehicle would not go faster than 20 mph.the current mileage is 60,788 and failure mileage was 59,000.

Consumer noticed fluid underneath vehicle.dealer determined that transmission was leaking. Vehicle was taken to dealer 4 times, seals were replaced, but transmission still leaks.

Nar 03/17/2003the consumers vehicle spontaneously shifted from park into reverse with out any notice. The vehicle was towed to jeep dealership for repairs on the door and the transmission but the vehicle was notrepaired because chrysler refused to accept responsibility for the defect that resultedin movement from park to reverse shift. Consumer is very discourage and wants further investigation done.

2 separate occasions, after a drive when putting car into park, the engine raced out of control in reverse. Luckily the brakes held it from speeding in reverse.

Started placed in drive gave gas and it went in reverse, placed in park, back to drive and again it went backwards, placed in park, back to low and it went ahead. Then placed into drive and it was okay. Reported to manufacturer and dealer, checked same and they stated that they could not find the problem. I was told to keep an eye on it.

I placed a brand new 2002 grand cherokee in park only to discover it had either slipped into reverse or i didn't clearly have it in park.i informed the dealer and they said this was not a problem with new jeep grand cherokees.it clearly is still a problem.no question in my mind.

Vehicle was parked in driveway in front of house. Ignition was off. Nobody was in car at time of incident. Transmission shifted from 'park' to 'reverse' and vehicle rolled forward in driveway, jumped curb and retaining wall, crossed street, rolled down hill, hit tree, rolled through fence and continued until it reached bottom of hill where it rolled to a stop.

2002 jeep grand cherokee started making horrible "wobble" noises from rear of vehicle at approximately 30,000 miles.paid $660 to replace completely worn (all) bearings.repair shop (progrear, san diego, ca) said this was a very common repair in zj grand cherokees.

At approximately. 63k, vehicle's transmission would not shift out of first gear until driven for approximately 15-20 minutes.when taken to a transmission specialist, they discovered the transmission was failing.truck has been well-maintained and only driven on highway and in city.truck was never used to tow anything or driven off-road.

Gear alignment failure. The 4-wheel drive did not engage. The consumer took the vehicle to 2 different dealer and they both stated the vehicle was fine.when the consumer went back to the first dealer, they stated the vehicle did not always go into 4-wheel drive.the dealer stated the back tires were spinning, but the front tires were not moving at all. The dealer called the consumer back and stated the vehicle was not equipped varilock differential which was needed for the vehicle to work in 4-wheel drive at all times. The manufacturer offered no financial assistance.

Continued and unrepairable loud groaning noise from under carriage when making slow speed turns in either direction. Steering hoses have been replaced, transfer case serviced. Noise is loud enough for driver to believe steering or suspension may fail at any moment.

At every stop there is a noise in the air bag compartmen

September 12, 2005 my husband was involved in a motor vehicle accident in our 2002 jeep liberty when a car made a left hand turn in front of him.when the cars impacted the seat belt failed to restrain him resulting in his face hitting the steering wheel.my husband suffered facial trauma and whiplash as a result.chrysler was contacted on 9/19/05, and they did indicate that someone would contact us with in 48 hours so that they can come take a look at the vehicle.other than that nothing has been done to correct the problem.

Re nhtsa case [xxx]: nhtsa referred me to fca today about recall notice r06. Fca had mailed a important safety recall notice (r06) in feb indicating they would write later regarding when parts are available.fca'samanda aq070 indicated today the remedy still is being researched. This may now. The feb notice indicated the parts are not available and "every effort would be made to obtain these parts as quickly as possible" and i would be notified when the parts are available". It appears then that fca has completely misled me by indicating in the february letter that a permanent remedy requires parts and they would notify me when they are available. How could they make efforts to obtain parts if the remedy is still being researched?i have received no communication whatsoever from fca about any parts to remedy the r06 recall. I read in the newspaper recently that fca has been very slow to remedy past recalls. I submit that this is clearly a good example of how they mislead and delay in order to avoid covering their cost to recall and repair and make their products safe for the public. The favor of a reply would be appreciated from nhtsa but especially fca.

The contact owns a 2002 jeep grand cherokee. While driving at unknown speeds, the seat belt locked without warning and failed to retract. The contact had been awaiting repairs under nhtsa campaign number: 15v046000 (air bags). The vehicle was taken to the dealer. The technician verified that the parts needed for repairs were not available. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 130,000. Parts distribution disconnect.

I have never been notified on any of the recalls on this jeepafter looking at recalls airbags can deploy when driving then see in the recall this evening on the news.

The contact owns a 2002 jeep grand cherokee. The contact stated that the driver seat belt became inoperable. The contact stated that the seat belt buckle was sticky, which made it difficult to latch and disengage the seat belt. The failure recurred every time the seat belt was used. The vehicle was not taken to be diagnosed or repaired. The manufacturer was made aware of the issue. The failure mileage was 90,000.

This is the only way i can find to lodge this particular complaint.i am taking my jeep in on 7/28/14 for a safety recall m35/nhtsa 12v-527.i was told that i will have to rent a car because their lot rentals are not used for recall fixes.i would like to complain vigorously!we, the consumer, are not responsible for these oversights on the part of the manufacturer, so why are we responsible for any $ output to fix them?don't refer me to the dealer.i know it is up to individual dealers.wouldn't it be a nice p.r. Opportunity, for the manufacturer to pick-up these costs?i think your image needs some buffing!i am going to mail my receipt to you and see what comes of it.[xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

My 2002 jeep cherokee is not equipped with a secure latch for the use of a safety seat in the rear passenger seat according to chrysler they are not required to put it there.

Faulty gen 3 seatbelts. Seatbelt unlatched for an unknown reason. This was noticed after my child had ridden in his car seat for several miles.

Integrated child safety seat harness clip broke on the third time it was used.consumer felt that the harness clip will not restrainchild ina crash.

I have a jeep grand cherokee limited year 2003.it has the gen-3 seat belts in the back seat.these seat belts have been known to release in crashes.i tested the seat belt out and it releases with a simple touch of the elbow.i contacteddaimler chrysler and explained that the safest place for children is in the back seat but it is useless if the seat belts release upon impact.my 6 month is safer in the front seat with seat belts that work properly.daimler chrysler explained to me that if the seat belts are used properly they are safe.isn't there only 1 way to use a seat belt?i explained to daimler chrysler that i saw a crash test with a dummy and the seat belt released upon impact.did the dummy do something wrong???why do people have to lose their lives or be severely injured before a manufacturer is willing to admit they have a problem or try to correct it?i am contacting you because i think there should be a recall from daimler chrysler so they stop putting these dangerous seat belts in the vehicles they manufacture.i would need a seat belt that works properly.please advise.thank you, [xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

My 2002 jeep grand cherokee limited, gen 3 seat belt in the rear, unlashed unexpectedly.i have two chrysler cars with this type of belt.i would never have bought them knowing the belts are potentially unsafe.i have two small children.please these recalled.*nlm

I have found that many 2002 jeep grand cherokee vehicles are missing the required child safety seat latch ready anchors in the rear seats.have ordered new seats to correct condition and the replacement seats are also missing the latch anchors.example vehicle identification numbers: [xxx], [xxx]. More available upon request. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

As the purchaser of pre-owned 2002 jeep gc limited, have experienced front seats heater elements shorting and failure.

My 2002 jeep grand cherokee laredo front drivers seat has broken loose while driving from the floor frame twice and the seat back twice. This is causedby under quality strength of metal and welds. Form asks for a date of incident below but this has happen four times over a three to four year period.

Driver side seat lower frame broke while me driving and made me swerve left almost running off the by-pass,upon looking at my seat i revealed a cracked lower seat frame,which makes me very uncomfortable when driving, the seat is very loose. My actual weight is 210lbs 5 11" i feel that the seat should be assembled to easily handle a 250lb person.

We were traveling on the highway with the heated seats on and they became extremely hot.i turned them off and stopped to let the seats cool.later in the day when i tried to use them again they would not work. And have not worked since.i checked the nhtsa site for recalls andi discovered a recall for this problem, nhtsa campaign # 09v1117000/ chrysler llc recall # j14.when i went to my local jeep dealer i was informed that my vin # was not part of the recall even though i was experiencing the exact same problem.i looked on the web site "arfc.org" and discovered there are a large number of jeep cherokee owners having the same problem.many of them had fires and/or burns, yet they are not covered by the recall.jeep clearly has a problem with their heated seats that needs to be addressed.the recall appears to be only for some repair parts from a previous recall.if chrysler had to have a recall and install repairs for their heated seats it is obvious their heating elements are problematic and they should extent the recall to cover all jeep heated seat problems.

My son's 2002 jeep grand cherokee driver's seat started wobbling and then completely broke loose from the frame. He is 240 lbs and was just driving normally.over time ... The wobbling gradually got worse. The seat completely broke loose as he was accelerating after waiting for a stop light.i removed the seat to see what was wrong and saw that both brackets that are welded to the front rod that runs parallel with the front of the drivers seat were cracked and the front bolt on the door side of the drivers seat ripped right through the flimsy metal bracket on the base of the seat.this structural defect is "life threatening."he almost fell backwards into the back seat.had there been other cars coming at this intersection, he would not have been able to react.i checked the internet and saw that this seat/structural defect on jeeps goes back to 1999.how can the nhtsa and jeep/chrysler ignore this problem for years? this should be a safety recall. Jeep should beheld responsible for fixing this problem now.given all the blogs related to this issue ... They sure won't win in court.

2002 jeep grand cherokee overlandheated seat no longer worksprior to it quitting, it would get very hot and have to be shut offi was advised that there was a recall & when i called the dealer they said my 2002 jeep was not inlcuded--maybe someone should look into including additional 2002jeep cherokees-

Front drivers heated seat element got very hot and burned me and stopped working.

Drivers seat broke loose from mounting and tilted back on one side. Mr

2002 jeep grand cherokee driver's seat frame broken in front and back. Original break on the front of the frame needed to be welded back on. Second break is on the front and rear of the frame. Need to replace entire frame.

Extreme heating of driver's side heated seat with subsequent failure.

The power driver's seat retaining brackets have broken and have created a very unsafe driving situation. Researching this breakage online reveals a widespread safety hazard that is not being dealt with by jeep. A recall should be made due to the high frequency of the breakage of a car's safety features, which i had never encountered before ... A driver's seat retaining brackets failing due to insuffieciently strong metal used by the manufacturer.

Took my 2002 jeep grand cherokee into dealership to fix a window.when i picked it up they had changed some part that was a recall on my heated seats.the heated seats then burned out a module and the dealership said that it was not their problem and that it would cost $200.00 per seat to fix.i couldn't believe it.obviously i now have seats that only heat on high.

2002 jeep grand cherokee overland 10 way heated power memory seat . The original seat heater element burnt up in winter of 2006 . The mechanic who fixed the car said that there was a noticeable burn marks on the leather underside of the seat cushion. The replacement unit burnt again in 2008. I then decided against paying for the repair again. Now chrysler has recalled over a 100000 jeeps for seat problem under recall j17.i am told by chrysler my 2002 is not involved in the recall. I feel if it is not, it should be. Apparently they have a problem also since the original repair was only 100 dollars and when it happened the second time it was over 300 dollars.

Heating elements for front heated seats burned foam in both seats.heating elements no longer function causing an expensive repair.jeep build date of february 2002.manufacturers recall f17 starts with date of manufacture of september 2002.chrysler acknowledges the problem but will not expand the recall dates.

Takata recall,was driving to work on a highway in minot nd, started to smell smoke and something hot smelling, then my right drivers leg was getting hot. I looked down and my drivers seat was smoking underneath.hurried to stop along the side of road, turned off seat warmer button, then opened the drivers door to clear the smoke and cool under the seat. Reported this to chrysler, they stated my vin # was not on the recall list. If it caught fire--it sound be on list by now. This could be very dangerous driving down the highway if the passenger side does the same thing as drivers side did. Vin# [xxx]the campaign# 09v117000 also as of today i have received recalls on airbag and engine fan--called them last year to order in minot--they state they haven't gotten yet.information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

The contact owns a 2002 jeep grand cherokee. While attempting to enter the vehicle, the driver-side seat shifted out of positionwithout intention. The vehicle was taken to a local body shop, and a mechanic concluded that the seat bracket need to be replaced.no repairs were made to the vehicle. The current and failure mileages were under 99,685.

Approximately mid january, the driver's side heated seat cushion overheated and caught fire. Luckily turning off the switch extinguished the fire.however it left a couple of inch long burn mark in the leather seat cover.we had been noticing "hot spots" in the heating element, and my wife had placed a fleece hood on the seat to sit on.this also received some melting but saved her from any burns.discussion with family and friends lead to the discovery of a recall involving jeep heated seats.i contacted my local dealership and was informed that my vehicle did not fall under the recall guidelines. Recall was for '03 & '04 models, i have a '02.i asked if they would cover the repairs anyway as the problem was the same, they declined.i then contacted chrysler/jeep by phone.i received the same response from a representative and the supervisor.when i asked about an appeals process they said i had just been through it by talking to the supervisor.my understanding of the '03/'04 recall is that both driver and passenger seats and seat back heating elements would be replaced due to potential failure.i am concerned that just fixing the "broken part" would leave the possibility of this occurring on the other seat also.i have not replaced this as yet.we are just not using the heated seats.i am in the process of checking on various replacement options and prices such as factory parts, replacement with aftermarket parts, etc.i wonder what options are available besides paying for this repair myself?

When i got in my jeep there was a breaking sound from under the drivers seat. I noticed the seat was rocking back and forth and when i looked underneath at the frame of the seat i saw where the frame broke in half. It is unsafe to drive now and it is my only means of transportation. I used to have a lot more faith in jeep until i looked it up and started seeing more and more people have the same problem and chrysler/jeep has not recalled it. Due to this being a life threatening problem i will not buy another jeep if they don't recall it! there is plenty of life left in the vehicle but is now inoperable due to it being an extremely unsafe vehicle.

Defective front seat on my jeep cherokee 2002 had broken.

The support frame for the drivers side seat failed at approximately 100,000 miles.it causes the car seat to shift as there are only 3 support points instead of 4.i had a mechanic attempt to fix it but that only lasted until 150,000 miles.a moderate to high impact accident may cause the entire seat to come loose thereby nullifying any safety effect a seat belt may have to save my life.

The contact owns a 2002 jeep grand cherokee laredo. The contact stated that the driver and passenger side heated seats would overheat and burn the back of the seat occupants legs. The vehicle was taken to the dealer who stated that the vehicle did not fall under nhtsa campaign id number: 09v117000 (seats: front assembly: seat heater/cooler). The manufacturer was not contacted and the vehicle was not repaired. The failure mileage was 0 and the current mileage was 103,000.

Takata recall the seats stopped heating and got really hot in one spot i pulled the seat cover up and it burned a spot in me seat cover and foam underneath where the wire is run thru the seats it is on both the driver side and passenger side seats there is a recall on the heated seats on some models but not on mine but it could have burned me or my kids or could have caught the car on fire.

The driver's side power seat bracket had broken in two, tipping the seat to the right, making me over-steer very quickly to the right which i had to compensate for in order to avoid running off the road into the ditch. I have since read online that this is a common problem of metal fatigue from under strength rails.

Driver's seat frame broken, 3rd time. Welded twice before to repair.

After just less than 30k miles, both front seat elements started to get overly hot, then stopped working.took into dealer, found short in bottom element.vehicle was stilll under warranty, i had also boughtan extended warranty.everything for that eight way powered seat was covered but the heater element.was told it would be an $800 per seat fix.i declined to have it fixed.now i find out that there is a recallfor this exact issue, but that it does not cover my vin number according to both the dealer and daimlerchrysler.it just doesn't make any sense how they can get away with this after reading allthe blogs from people with this same issue and the same response from chrysler.sure could use some help getting them to stand behind their product.

The 1999-2004 jeep grand cherokee seat track has a weak point on the rear scissor assembly. When you start to notice a wobble or click it means one of the tiny connecting pieces has broken. Eventually the other side will also break allowing you to lift the entire seat up.

2001 jeep grand cherokee heated seat failure and fire, the heated seat stopped working on investigation of the cause it was discovered that the carbon fiber element in the seat cushion had failed and burned the surrounding foam and seat cover material.

Hitfrombehind ,rearended,.firstimpact threwme forwardthenhitagain2ndimpact brokeseatbackandifellback flat intobackseat..2torn rotatorcuffsandshoulder ballandsocketdamagedduetotryingtoholdontowheel andmaintaincontrolofcar whileseatwascollapsing.

The contact owns a 2002 jeep grand cherokee. The contact stated that the driver and passenger side heated electric seats were overheating abnormally. The vehicle was not taken to a dealer for diagnostic testing. The manufacturer was made aware of the failure and stated that the vehicle was not included under nhtsa campaign number: 09v117000 (seats). The vehicle was not repaired. The approximate failure mileage was 60,000 and the current mileage was 82,000.

My 2002 jeep grand cherokee driver's seat breaks from the frame of the vehicle. The seat was rewelded to the frame but then the rails that are attached to the vehicle broke and needed to be replaced. A jeep dealers' mechanic stated that this was a common problem with this vehicle.

Driving my children home from new york on the 6th of july 2013, some where on the turnpike my 16 year old daughter complained about the heated seat being to hot. I told her that she should turn it off then, to witch she replied i already did dad but its still hot. She drove the rest of the trip with the seat off. As soon as we could pulled over to take a look at it we did. When we took a look at the effected area it looked like a tennis ball size blister. Just to be safe i had to take her to the er and it was a 2nd degree burn!!

My drivers seat has broken off of my car offering no support in the event of an accident. The bracket that holds the seat onto the car broke at the base where the bolts hold it onto the car. If just sitting in the seat breaks it how well will this hold up in the event of an accident? getting into an accident at a highway speed could totally break the seat off of the car and offer no help in the event of a crash.in my opinion the seat should never break off of the car. The seat and the seatbelt are the only things offering me support in the event of an accident.i have had older cars before this one with more miles that have never had this problem.

I have a 2002 jeep grand cherokee. The seat frame broke through completely with normal wear, less than 100k miles on the car. I took the car to get it inspected and it failed because of the seat. Something this serious should be recalled.

Material onseat creates a static charge that is discharged when consumer touches outside ofvehicle, such as door, fuel tank, etc,. This may ignite a fire. Contacted dealer.

Seat warmers on both sides of vehicle became really hot towards the front center portion of the seat. Turned them off and when i got home i removed the leather from the seat and found bare wires that were over heating and burning through the seat cushion and backing on the leather.

While driving, i stepped on my brake, i heard a loud "bang" and found myself first jammed into the steering wheel/dash area, and then, once my vehicle was stopped, i was in the rear seat area. Upon further investigation, i found that the rear seat brackets on my front (drivers) seat were broken through;the metal that the seat bracket is made of was broken at both rear corners, and the front bolts were pulled-through. The thin metal the bracket is made of had a couple of cracks, and overall, the seat is almost useless when it comes to driving the car in a safe manner. Fortunately, when my seat broke i was not going so fast as to not be involved in an accident! if i had been on the freeway, i believe i would not be here today writing this complaint. There are no reasonable local sources to replace the bracket;(the jeep dealers want to sell a new seat for approx. 700.00, unless you want to pay $300.00+ for another seat from a wrecking yard, which will also have the same thin metal bracket). I am attempting to get it welded, but i have already been informed that this will be a temporary repair at best; the metal the bracket is made of is far too thin to handle the weight of a person using the seat for a long period of time, and will break again). Help!

My driver side seat on my 2002 jeep grand cherokee is sagging on one side.checking on-line this is a very common problem where chrysler designed it poorly and used substandard parts.

The drivers side front heating element started to smoke. Unit was turned off quickly & has failed to operate ever since.

Driver side seat totally broke, including the brackets on the bottom, and the right side of the back part of the seat.it is very dangerous, was driving on the freeway when it happened and the seat just snapped.now i'm having a hard time finding a replacement seat...

Tl - the contact owns a 2002 jeep grand cherokee. The contact stated that the driver seat heating element over heated causing a hole to burn through the seat and the drivers jackets. The driver sustained a minor burn as a result of the failure. The vehicle was taken to the dealer. The technician diagnosed that seat heater was found to be burnt and needed to be replaced. The manufacturer was made aware of the failure who sent an engineer to inspect the vehicle. The engineer failed to find a manufacturer defect and stated that the vehicle was not included in recall nhtsa campaign number: 09v117000 (seats). The vehicle was not repaired. The failure mileage was 126,881 and the current mileage was 132,000. Pm

The contact owns a 2002 jeep grand cherokee. The contact stated that the driver's side seat warmer overheated. The vehicle was not taken to a dealer for diagnostic testing. The manufacturer was made aware of the failure and stated that the vehicle was not included under nhtsa campaign number: 09v117000 (seats). The vehicle was not repaired. The approximate failure and current mileage was 135,000.

We purchased a 2002 jeep grand cherokee laredo on 7/1/09.the driver's side front seat shifts forward and backward depending on the direction of travel, bumps in the road, etc., making it difficult to maintain full control of the vehicle.

Drivers side front heated seat worked intermittently at first then one time got extremely hot and no longer works. The mechanic where we purchased found the heated seat element had burned in two and the foam cushion had burnt as well. Told us to contact chrysler, they said our vehicle was not included in recall.

This evening, while making a left turn in my 2002 jeep grand cherokee laredo, the metal base structure of the driver's seat sheered off in the right front position.this has resulted in the seat being secured to the vehicle by only the other three positions, and the seat wobbles back and forth.the vehicle is now unsafe to drive.in a collision, the failure of this seat is assured.

Recently my front driver seat on my 2002 jeep grand cherokee overland started to rock back and forth and felt very "loose". I looked under the seat and found that the very thin metal that had been connected to the seat frame/rail had fractured and one bolt had actually bored through the metal hole opening between the two assemblies.

My heated seat on my 2002 jeep grand cherokee overland got to hot and melted the seat padding on the drivers side it dose not work and there is a recall on them and my jeep is not on the recall.

My 2002 jeep cherokee limited front driver seat brackets have broken on all 4 legs where they bolt onto the floor..i had them welded back and it appeared sturdy until the other day when i went to get into the seat... The left upper front brace broke completely thru.i called cross jeep in louisville ky, to replace this part... They said i had to pay $331 in advance and couldn't give me a very good date when the order will be filled... He pulled up current orders from dec 2009 and the eta on their seats was june 2010..this is a major safety problem.... Its like not wearing a seat belt because you are not strapped down to anything...

Upon acceleration, the front driver seat broke resulting in severe backward and sideways tilt & rocking. Substantial corrective action was taken to keep control of vehicle. (i copied this complaint from another complainant because it is identical to mine). I had the same problem with my 1999 grand cherokee and the manufacturer replaced it under warranty after much negotiation, because the vehicle was out of warranty, calling it a safety issue.

The heated seat on my 2002 jeep grand cherokee overland overheated and burned my legs.i now leave the heated seat turned off.i took the car to the jeep dealer and they stated it needs a new seat heater assembly and will cost $800.00.i cannot afford to pay that much so i did not have it replaced.i saw a recall notice on the nhtsa web site and discussed this with the jeep dealer.the jeep dealer stated that my jeep is not covered in the recall.

My vehicle is an 02 overland. My driver side heated seats no longer works. One morning it was just dead and passengers are constantly complaining about the intense heat coming from their seat. I have never been informed of this as a faulty unit but now seeing the complaints online i would like to voice my issue and have my seats checked out or disabled. I really appreciate any help you can provide.

Noticed a failure of driver's side seat mount. Seat now rocks back and forth because front of seat mounts became fatigued and failed. After doing some internet research, this seems to be a common problem with this model and should be investigated.

The driver's side power seat bracket had broken in two, tipping the seat to the right.

Front driver's seat seemed wobbly,looked under seat and bracket that holds seat to the rails is broken on front left and right side.you can now lean back and front of seat lifts up.very dangerous.if there was a crash, you could easily end up in the back seat of the car.i have looked and found many complaints about this situation with the jeeps, 1 site had over 2600 complaints in a 2 year period.i took off the side of the seat and added 2 nylon straps to hold seat down to rail.i have read many places where people have this welded back together and it breaks again. Metalis very thin, not built to take strain of any kind.

Whilst driving heard a snap and the front driver's seat started to wobble. The metal bracket snapped. This is a 2003 jeep grand cherokee.

The seat bracket on the driver side is broken.i researched this and this is a widespread issue with companies actually manufacturing thicker aftermarket brackets due to the demand for the product.

The contact owns a 2002 jeep grand cherokee. The contact stated that while traveling various speeds, the front passenger seat warmer became extremely hot then failed to function. The vehicle was taken to a private mechanic where it was found that the seat warmer had failed. The vehicle was repaired. The manufacturer was contacted about the failure and informed the contact that the vehicle was not included in nhtsa campaign number 09v117000 (seats). The failure mileage was 98,500.

Upon accelleration, the front driver seat broke resulting in severe backward and sideways tilt & rocking. Substantual corrective action was taken to keep control of vehicle.

Break in drivers seat power lift assembly.complete break in steal with additional stress fractures and splitting in lower chair frame mounting rail causing seat to disconnect from base.continued use of this vehicle could cause serious injury due to the seat surface in which the driver is located, becoming detached causing the driver to loose control of the vehicle.

The contact owns a 2002 jeep grand cherokee. While parked, the contact noticed the heating function was not working within the front driver's side seat. The contact disassembled the seat and noticed that the wires within the seat were melted. The vehicle was not taken to the dealer for diagnostics or repairs. The contact referenced nhtsa campaign id number: 09v117000 (seats:front assembly:seat heater/cooler) but was advised by the manufacturer that the vin was not included in the recall. The approximate failure mileage was 48,000. Updated 01/24/12*ljthe consumer was informed by a chrysler investigator,hisvehicle was not included in the recall and there were defects with the seat.updated 03/13/12

Dt*:the contact stated the vehicle has a dual heating/cooling system.the passenger side was putting out cold air and the driver side heated seat did not work.the dealership determined a part in the heater needed to be replaced.

The contact owns a 2002 jeep grand cherokee. The contact stated that the driver and passenger heated electric seats were overheating abnormally. The vehicle was taken to the dealer who diagnosed that both of the front seat heating elements would need to be replaced. The manufacturer was contacted who offered no assistance. The vehicle was not repaired. The failure and current mileage was 86,480. Updated 05/04/11the consumer stated t he seat became very hot and then stopped working altogether. Updated 05/09/11

The contact owns a 2002 jeep grand cherokee.the heated seats on the driver-sideburned his leg after being turned on. The vehicle was taken to the dealer for inspection. He was advised that his vehicle was excluded from recall nhtsa # 09v117000 (seats:front assembly:seat heater/cooler). The failure mileage was 71,150.

The contact owns a 2002 jeep grand cherokee. The drivers seat heating unit was repaired twice under warranty because it did not function properly. On one occasion the seats became incredibly hot.the vehicle was taken to the dealer, and a technician stated that he would have to pay $700.00 to replace the seat because the warranty expired. The manufacturer was contacted in reference to recall # 09v117000 (seats:front assembly:seat heater/cooler). Since his vehicle identification number was excluded from the recall, he was ineligible for a free remedy. No repairs were made.the current mileage was 100,095. The failure mileage was approximately 65,000.

The front heated leather passenger seat of my vehicle got so hot that it seriously burned my daughter who is a paraplegic. She sustained third degree burns to her buttocks and to her foot which was resting on the seat. She has undergone multiple surgeries to include skin grafts and she has had multiple admissions to the hospital.

Engine light came on my jeep i took it to the dealership and they informed me the light is from a malfunction with the gas cap seal. Also the heater and a/c don't work and ihad them look into it they said the main device inside the dash was malfunctioning and want to charge me over $850. Also my seat heaters don;t work anymore and again they said the heating pad failed. They refuse to repair the malfunctioning parts stating it's not cover in the warranty that ended 1 and a 1/2 month ago

The contact owns a 2002 jeep grand cherokee limited. The driver side heat activated seat would become too hot when turned on the high level. Also the passenger side seat heater failed. He would only be able to adjust the heater to low which he noticed no problems with to-date. He took the vehicle to the dealership and was told that failure was common for his model type.. He referenced recall 09v117000(seats:front assembly:seat heater/cooler), but the manufacturer told him that his vehicle was not included. The vehicle had not been repaired to-date. The current mileage was 67,452. The failure mileage was approximately 60,000.

Heated seats get way to hot they burn your legs and then short out and burn the foam in the seat which could cause a fire.

The seat heater in my '02 jeep grand cherkoo overland stopped working.i peeled back the leather covering to discover a wire connecting 2 heating elements had shorted out where it is pinched by a spring tension rod and significantly burnt the seat cushion and melted part of the leather.

The contact owns a 2002 jeep grand cherokee.the contact stated that the seat became burned because the heating element had a shortage and overheated.the contact sustained burns to the leg.the dealer did not offer any assistance, stating that the vehicle was not included in nhtsa campaign id number: 09v117000 (seats:front assembly:seat heater/cooler).the manufacturer was made aware of the failure.no repairs were performed.the current mileage was 74,000 and the approximate failure mileage was 73,800.updated 11/18/11*ljupdated 02/29/12

On january 3, 2007, minutes after turning on the passenger side heated seat, it got extremely hot and was unable to be sat on, it produced smoke, and a burning smell was observed. I believe this could have been a fire had it not been turned off quickly. My son was in the passenger seat and he raised his butt from the seat screaming about the heat.i immediately turned the heater off, pulled over, he jumped out of the vehicle, and we waited for some time for the seat to cool down before proceeding onward to school.i am afraid to allow anyone to sit in that seat until it is properly repaired.

The contact owns a 2002 jeep grand cherokee. The contact stated that the driver side heated seat stopped working. The failure was caused by a faulty wire. The contact viewed recallnumber 09v117000, seats front assembly seat heater/cooler; however, he was advised that his vin was not related although the failure was identical. The contact is concerned about the risk since someone could have been seriously injured. The failure mileage was 150,200.updated 02/19/10the consumer stated the seats started to smoke prior to the failure. Updated 05/05/10.

Dt*: the contact stated the driver's side heated seat became so hot that it felt like the seat burned the contact's leg.initially the seat became very hot intermittently.a week prior to complete failure, the seat became extremely hot every day.the seat's heat function stopped working.the contact did not have a physical burn.there was a nhtsa recall, # 06v197000, regarding the seats: front assembly: seat heater/cooler.the vehicle was not included in the recall due to the vin. Updated 11/21/06.

Dt*: the contact stated the passenger seat overheated.the occurrence did not cause a fire.the vehicle had not been to a service dealer.updated 12/28/2006 - the consumer vehicle was not included in the heated seat recall.the consumer feels that the 2002 models should be included because they have the same parts.

The contact owns a 2002 jeep grand cherokee limited. The contact was driving 25 mph when the heated seat warmer independently activated. The failure was recurring. The vehicle was not taken to the dealer for inspection of the failure or repairs. The manufacture was contacted about the failure. The failure mileage was 65,252 and the current mileage was 65,276.

The contact owns a 2002 grand jeep cherokee. The driver-side heated seats burnt his legs. He took his vehicle to the dealer and was advised that his vehicle was excluded from recall # 09v117000(seats:front assembly:seat heater/cooler). He then called the jeep manufacturer, but was not provided with any assistance. The failure mileage was 60,000.updated 01/12/10 updated 01/14/10.

2002 heated seats problem. Extremely hot. Had to get out of car to avoid burning my legs. Seats no longer heat. I guess the elements / sensors or ? no longer work or burned themselves out. Chrysler-jeep says my vehicle is not covered in the announced (on tv and radio) recall of 2003 and 2004 jeep grand cherokee suvs. I do not understand. It is the same hazard. Dealer told me to wait for a recall notice.

2002 jeep grand cherokee. Complaint concerning chrysler safety recall- heated seat elements *grthe consumer stated both front seat heater elements were replaced after the drivers seat stopped working. The dealer refused to repair the vehicle free of charge, because the consumer's vehicle was not included in the recall. When the consumer went to another repair facility, they discovered the drivers component was charred.

The contact owns a 2002 jeep grand cherokee. The contact stated that while driving 65 mph, smoke was smelled inside the cabin. The vehicle was moved to the shoulder where it was noticed that smoke was coming from the front driver seat. The contact deactivated the seat warmer and drove the vehicle home. The dealer was contacted and informed the contact that the vehicle was not included in nhtsa campaign i.d. 09v117000 (seats). The vehicle was not repaired. The failure mileage was 157,000.

The contact owns a 2002 jeep grand cherokee limited. The driver-side heated seat was inoperable. He then removed the driver seat and noticed that a hole was burned into the cushion.his model year was excluded from recall # 06v197000 (seats:front assembly:seat heater/cooler), so he was ineligible for a free remedy. Thecurrent and failuremileages were 76,000.

Seconds after turning on the driver side heated seat, it got extremely hot and was unable to be sat on, it produced smoke, and a burning smell was observed.the heating element has not worked since.i believe this could have been a fire had it not been turned off quickly.

The contact owns a 2002 jeep grand cherokee laredo. The contact was driving 30 mph when the front brakes began smoking. The contact took the vehicle to the dealer and was told that the brake rotors, calibers and pads needed to be replaced. The vehicle was repaired. The failure mileage was 190,000.

J'ai un probleme de feinaga faible vitesles rous qui bloque voiture pique a lavan derap veillezexpliquer merci.

The contact owns a 2002 jeep grand cherokee. While driving approximately 20 mph, the abs indicator suddenly illuminated and the braking system malfunctioned. When the brake pedal was depressed to stop the vehicle, the pedal traveled to the floor and the vehicle failed to immediately stop or slow down. The cause of the failure was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The vin was unknown. The failure mileage was 115,000.

I have had ever light on my truck fixed and i still have not found the right thing. And i am seeing am not the only truck that is have that problem.

One monday the 6th driving north. It was raining. So, i had full 4wheel drive engaged.a car cut me off.i was on the transition from the 5 n to the 55n.a car from the left lane cut into my lane to try and exit onto 4th street.to avoid an accident i slammed on the breaks and veered right.but the car would not stop.i pushing down on the breaks as hard as i could.the car was still accelerating and did not slow down. Trying to obtain control over the vehicle i "fishtailed" from going right back to left and hit the side of the car and then hit the center divider.the car kept accelerating and i hit the center divider and flipped around. I was then facing opposite traffic towards the divider.i threw the car into park and held the breaks strong. The back wheels were still spinning out. I look down and the keys were not in the ignition. Luckily, i had a spare key in the center console and shut it down. I found the keys on the ground but not anywhere near the pedals.i talked to the dealer and they said they had never heard of it.the only thing they could verify is that the key could come out wile the car is still on.according to them this happens as the key wears down or gets old.

Driving my 2002 jeep grand cherokee on 4/15/2012, i approached a stop sign and proceeded to apply the brakes. As i applied the brake pedal, it functioned as normal for maybe 2-3 seconds. The brake pedal then lost it's pressure and dropped to the floorboard. I pulled the vehicle to the side of the road and opened the hood. No evidence of brake fluid was visually apparent at the master cylinder, though the fluid was approx. 1/2" low in the reservoir. Looking under the vehicle at each wheel to see if brake fluid leakage was evident at any of the caliper(s), i noticed brake fluid leaking from the stainless steel brake line fastened along the frame rail on the driver's side of the vehicle. There was no evidence of corrosion or damage of any kind, the brake lines were still bright and shiney, the way stainless appears, and there was no evidence of rust or corrosion on the frame of the vehicle either. I cannot verify that the leak was indeed coming from the brake line, as the vehicle was not on a lift for a better visual inspection. I'm questioning if the brake system has been a problem with other jeep vehicles and if anything has been documented information concerning this issue.

The contact owns a 2002 jeep grand cherokee. The contact received a recall notification for nhtsa campaign number: 14v154000 (service brakes, hydraulic); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The front brakes on the 2002 jeep grand cherokee (laredo) had a heating problem that was warping the brake rotor.jeep apparently issued a technical service bulletin to its authorized repair facilities indicating that the rotors, pads, and calipers were generating excessive heat because not enough gas was being vented off during braking.the tsb advised to replaced the rotors, pads, and calipers.when we contacted our local jeep dealer about some vibration in the drive train during braking, we were simply told that the brake pads needed to be replaced.further questions led us to the root of the problem, which was the topic of the tsb.jeep claimed it was not a "problem", and they said as it was related to the brakes, it was no longer a warranty item.the owner of the dealership told me that they were seeing this problem on "a lot" of 2002's.i feel that they are not telling consumers what the problem is, they are just replacing the items, billing the consumer for the cost of the rotors, and calling it good.in my opinion, a properly manufactured system should not lead to brake rotor warping under normal operation of the vehicle.this jeep has 26,000 miles on it, and the pads show the amount of wear i would expect at this stage.when i questioned jeep corporate about the issue, they advised that since no recall has been issued, they see no need to cover the cost of the replacement.i believe that they are quietly replacing these brake calipers,pads, and rotors without telling the consumer, just so that no complaints are filed, and then, no recall.brakes are a crucial safety factor in a family vehicle, and my complaint is that jeep should stand behind their product better.this clearly is a manufacturing/design flaw, which they even recognize (thus, the tsb).

Gas pedal depressed during braking when wearing boots or larger size shoes resulting in acceleration instead of braking. Several times i have pressed on the brake only to have my right portion of the tread on my size 11 construction boot was also pressing gas pedal causing the truck to accelerate. Gas pedal and brake pedal seem too close together. This is my third grand cherokee('93, '96, recent '02) and only this '02 seem to have this problem. This is probably the cause of others reporting accelerating symptoms.

Rotors and brakes.i have resurfaced my rotors once and now i am replacing them.i purchased the car new and it is now 12 months and 2 weeks old, much too soon for either of these repairs and replacements.the dealer tells me its my problem, not theirs. I am also having to replace the brake pads for the second time.

Consumer called complaining while driving the vehicleat any speed and applied the brake,vehicle is shaking front and rear. Dealer has been notified and will replace rotors, brake pads, and caliper. Please provide further information. Ts

Wrapped front rotors.*la

Air cond. Rattles during acceleration. I have been told this normal?

Vehicle shakes when brakes are applied for high speed braking.jeep is quoting $700 to repair.the recommended fix is to install a differently manufactured caliper and rotor, the original design is defective.reference tsb 00500302b.it is a dangerous and expensive safety related fix due to defective initial design.

The contact owns a 2002 jeep grand cherokee. While driving approximately 30 mph,the contact applied pressure to the brake pedal yet the vehicle would not stop. The contact was able to change lanes to avoid a crash and the vehicle came to a stop after he continuously applied pressure to the brake pedal. The vehicle was taken to a dealer where the technician was unable to diagnose a failure. The vehicle was not repaired. The approximate failure mileage was unknown. The current mileage was 44,000.updated 3/21/11 updated 03/31/11

2002 jeep grand cherokee experienced problems with the rotor and pads.*mrthe dealer replaced the rotors and pads at 20000 miles and 29000 at 35000 the rotors had to be resurfaced.at 37000 the rotors had to be replaced again.now at 39000 miles the brakes are becoming a problem again.

The contact owns a 2002 jeep grand cherokee.while driving approximately 60 mph on normal road conditions, the vehicle vibrated excessively when the brake pedal was depressed.the failure was continuous and occurred without warning.the vehicle was taken to an authorized dealer and they replaced both front brake pads under warranty.the vehicle was taken to the authorized dealer and independent mechanic on separate occasions for replacement of both front brake pads and rotors at the contact's expense.there has been no resolution and the vehicle has not been properly repaired.the vin was unknown.the failure mileage was 12,000 and current mileage was 55,000.

Rotor needs replacing every 7 months.improper rotor was put on the vehicle to start with. I can pay to have the proper one put on now. The cherokee shakes all over when you apply the brakes and is more difficult to stop.i have had a different rotor put on twice and chrysler will not repair it again.

I recently had my 2002 jeep grand cherokee rotors replaced at about 20,000 miles due to severe shimmers in my steering column when the brakes were applied.t all started at about 12,000 miles.now i have 25,000 miles and the shim is starting once againjeep must install the lowest quality rotors on the market and its not safe.

When applying the brakes the driver heard a loud noise coming from the front of the vehicle.the vehicle was taken to the dealer for inspection.the mechanic informed the consumer that the rotorsand brakes needed to be replaced.please provide any additional information.

Potential brake failure. The rear brake line & hose are severely rusted. Why aren't they designed not to compromise safety.

Steering column pulses while applying the brakes and has since the purchase of the automobile. I am told this is not covered by the warrenty and will cost $ 200.00 to correct. I feel this should be covered by the warrenty.

Dt*:the contact stated while braking at any speed, the brakes caused the steering column to shimmy.the dealership replaced the brake system, but the problem has returned.

I have had the front brakes replaced twice on my 2002 jeep grand cherokee. At the moment i have just over 30k miles. Now the dealer says that they will no longer fix my brakes. I am on my third set and need to get a fourth.*nlm

Disc brakes tends to lock up ever since we bought the car.

Front brake rotors ware constantly.

The contact owns a 2002 jeep grand cherokee limited.while driving 5 mph, the contact attempted to brake but the vehicle lunged forward.the gear was shifted into neutral in order to stop the vehicle.while driving in reverse, the contact depressed the brake pedal and the vehicle lunged backwards.the driving conditions were favorable during both failures.prior to these failures, the vehicle operated normally and had no previous repair work.the current and failure mileages were 77,000.

Dt: consumerhad to replace brakes, pads, and rotors 4 times in 9,000 miles. Whenapplying brakescar will shake violently.

The vehicle's front brakes have been replaced five times in under 24000 miles. The consumer was informed that chrysler had no fix for the problem.the consumer requested a full refund for the money he spent on repairs.the front brake rotors were warped and the pads were low. *sc

When the brakes were applied, there was a vibration in the steering wheel and brake pedal.

There is a pulsation in the brake pedal upon depressionpulsation occurred because the brake rotors warped due to a design flaw in the brakes, per the dealership. The brake rotorsand calipers were replaced but the problem recurred.

Front calipers and rotors were replaced for rotor warpage at 10,200 miles under tsb warranty.at 38,500 miles the vehicle requires rotors again.the manufacturer is now specifying an upgraded slotted/ventilated rotor, suggesting the original design *and* tsb repair were improperly engineered.consumers should not bear the financial brunt of this fundamental safety defect.

Pulsation in the brakes, rotors warped, calipers replaced, suspension arm replaced, erroneous emissions/engine warning lights, erroneous tire pressure warning light.*nlm

Dt: the consumer's front rotors and brakes warped.they seemed to be replaced every 5000 to 7000 miles.the brake pedal pulsated and finally gave out. The consumer has had the brakes and calipers replaced once and rotors3 times, and now the brakes and rotors are being replaced again. The consumer has replaced brakes and rotors at 7913, 1906, 24654, 32334 miles.front brake caliper were replaced at 7913 miles.*sb

Prior to the accident i had noticed on a couple of occasions that when i tried to park at a slow speed, pressed the brake, the car continued to move forward.i took my foot off the brake and reapplied it, which stopped the forward movement.then i was able to park the car without incident.on the day of the accident (5/22/02), i noticed a car 40-50 yards in front of me half way into a right turn.i applied the brakes and the car slowed down and within 10-15 yards of the vehicle in front of me, i realized that the car was moving forward even though my foot was on the brake.in order to avoid hitting the other car flush from the rear, i swerved the jeep to the left and struch his left rear light a glancing blow.at that point i stopped the car by reapplying my foot to the brake. I was traveling approximately 5 mph.i took the car in to buergechrysler jeep, the brakes system was examined by my service man who agreed with me that the brake pedal is very soft and went all the way to the floor.i asked him to see if the brake fluid was low.he said that chrysler would bring in an independant investigator.on wed. 5/29/02, i received a call from the investigator who said that his report would be submitted in 10 days.i was told that the special investigator said the car could be released to me and that, in fact, there were no problems that he could find.i asked the service manager to reexamine the car and drive with me, and he said that the biggest problem in these situations were a defect is intermittant and is not always obvious. One other incident occurred when i depressed the brake, it made an unusual wooshing sound which i had not heard before and the brake pedal depressed to the floor.

I have a jeep grand cherokee that i bought new last september.i had trouble with the brakes. Last march because it was necessary to pump them.the dealership said that i was probably defeating the abs, and that's why they depressed so far to the floor.today i was having a problem with the brake pedal squeaking.they told me it was "normal" and that it was the master cylinder.i asked if was normal, would it then be on most other jeep grand cherokees and they said they didn't know but thought it was.they then said that maybe there was a problem that jeep needed to know about.they are going to replace the master cylinder but i thought you should know because this seems to be ongoing.thank you.

Consumer complained about abrake problem. Consumer took vehicle to the dealer, and was told that thebrakes were pulsating andwhipped the steering wheel back and forth. Consumer talked to the service manager and the manufacturer, and was told thatwarranty expired, and they won't repair without charging the consumer.there has been a front brake rotor problem since 3/06/02.vehicle still has problem. *tc

4-11-02 while attempting to stop for left turning vehicle , car accelerated while brake applied, neccessitating driver to run onto shoulder to avoid collision with left turning vehicle.5-01-02 while stopping to enter roadway from parkinglot car accererated while brake applied, causing car to move into oncoming traffic.6-6-02while going through drive-thru at mcdonald's, car accelerated while brake applied, stopping within inches of preceding vehicle. 5-1-02 adam's installed co-pilot.6-6-02co-pilot activated and car taken in for 3rd time.again told could not find anything.requested call from chrysler rep. Steve grimwood phoned on 6-13-02 said cannot duplicate what was reported wrong with vehicle, so cannot repair.have seen atty. Since, but do not want to drag this out and am afraid of vehicle harming someone.please advise.

Dt: this starting again for the second time on april 30th, 2005, and this happened before about a year and half ago. The rotorswent out again for the second time. Contacted jeep, andthey covered the repairs the 1st time, andcurrently they were going to charge consumer for the second time. This vehicle only has 38,450 miles on it. Dealer recommended putting on heavy duty rotors on it.

While my daughter was driving our 2002 jeep grand cherokee on slippery roads she slid into an intersection and was hit by another vehicle. My daughter claimed she was going slowly and when the brakes were applied felt a shudder and the car did not stop. To check her story we took the car to a brake shop. They told us the brakes were defective. They could tell by the very uneven wear. 75% warn on 1 side of both front brakes.25% wear on the other side .

While driving lost control of vehicle and hit another vehicle. Upon impact,none of the airbags deployed. Consumer also states that the abs failed, three people were injured in the accident.

1999/2002 jeep grand cherokee laredo 4x4(both) same problem(s).warped rotors/hub chrysler,south,milwaukee,wi replaced sets of rotors/pads on 1999 - twice/2002- twice so far.2002 has 24,000, replaced when at 8500/18,000. Chrysler just won't admit to problem.just replaced tires due to uneven front tire wear($300+) tired of it!tried to say i hadn't rotated tires. That's a joke - religiously rotate tires no more than 5,000 mi prior to each rotation.

When applying the brakes, the brake pedal would pumped up and down and the steering wheel would shimmy up and down and to the left and right.the higher the speed the worse the problem.when i brought it to the dealership i insisted that the service manager take a ride with me.he only had to drive it a short distance before he knew exactly what the problem was.he said the rotors were warped.i asked if that was normal, especially with such low mileage.he told me that it was an ongoing problem that chrysler new about.when the rotors heated up they were not cooling down properly due to a defect which in turn causes the rotors to warp.he said they instructed to tell owners that the problem was due to wear and tear and that it was not covered by the warranty, therefore passing the expense on to the customer.he also told me that if the customer complained to chrysler, and only then, would chrysler fix the problem at no chargeand would put the repairs under a "good will warranty".the service manager said he would not put me through the trouble and automatically put it under the "good will warranty".especially since i have had numerouse other problems with the jeep since the first day i drove it off the lot.i've had the check engine light come on 4 times.each time it was a different deffective part.i've also had electrical problems which caused the dome lights to flash on and off, all sorts of beeping noises and numerous other distractions in the interior.it's also left me stranded on the new jersey turnpike

Was stopped at a service station, when i placed the car into gear it lurched back as it passed through reverse ,and then went forward at full throttle.the jeep cannot be put into gear without depressing the brakes.the brakes did not hold when the vehicle was a full throttle.if i had not driven it into a pole i would have hit numerous other cars.the jeep dealer was unable to find any problem with the vehicle.i am very certain that i had my foot on the brake and not on the accelerator.

The brake light came on and they said it was a sensor.when i went to get it replaced the brake light still was on.my service advisor advised me that his technician was on the phone with "star" trying to find out what is the problem.i was told it could be the body compute, but they want know for sure unitl a week or so. This was on 07/16/02.

Vehicle vibrated. Dealer stated that once the rotors get wet they causethe vehicle to vibrate.

Calipers, rotors, pads.this is at least the 3rd time i have had to have my brakes totally repaired since i purchased my 2002 jeep grand cherokee larado new in 9/2001.i am a "highway" driver so i use my brakes very little.i have had warped, scored, blue rotors several times, glazed pads and sticking calipers.i am not the only person with this problem.many, many others have listed the same problems with their similiar vehicles.my service department say "it is the nature of the beast".this is not a good reason for these failures.there has been no recall on this subject and i feel it is time that there is one.i have had several "near wrecks" while braking due to one or the other side "grabbing" or taking forever to stop.(not speeding)i want and need results!i have an extended warranty but that takes care of the calipers but not the rotors or pads that have been damaged by the calipers. Duh! does that sound right?help!!!!

Like many other complaints i have just read, my 2002 jeep grand cherokee vibrates when i apply the brakes, especially highway driving (fast deceleration).

Car vibrates when brakes applied at highway speeds, is also causing uneven feathering/wear on front tires. I contacted murphy motor service dept and was advised that chrysler knows the caliper warp in this model of cherokee and both the calipers and rotors will need to be replaced. There is no recall on this as yet but parts are backed ordered country wide 6000 parts in all. This should be a recall and chrysler needs to get this part availabe now to avoid further damage or accidents due to this failure.i have been reading other complaints on this model of jeep and since 1995 they have had repeated brake problems which go unaddressed and costing owners a lot of money to fix or get to the problems. Chrysler obviously is not responding delibertly.someone needs to investigate the brake problems with jeep grand cherokee over the past 7 years and find out why they can not be fixedonce and for all.the consumer is not being informed of the potential brake problems and thus can not make and informed decision when purchasing a new vehicle . In the end money out of consumers pocekts and no protection from fraud by the manufacturer.dt

Vibration during braking resulted in replacement of front disc brake rotors at 30,000 miles.problem is recurring at 45,000 miles. Note that in this model year daimler chrysler revised warranty to exclude rotors from standard 3yr/30k coverage.

When driving down a hillsteering wheel will vibrate when brakes are applied.contacted dealer.

Need full brake replacement( calipers, rotors, pads) due to pulsing in the front end when brakes are applied moderately. Many people are experiencing the same problems. Have the same problem with my chrysler concorde and have complained to chrysler many times to no avail. They simply use low quality parts. Will never buy chrysler again.

When applying brakes on a down hill position it causesvehicle to severely vibrate uncontrollable. Dealer contacted. Feel free to provide any further information.

- the contact received a safety recall notice about the fan in her 2002 jeep grand cherokee in november and called the dealer and they have not yet completed the repairs. The vehicle has been placed on a waiting list. Also, there was a brake failure while drivingover 40 mph. The steering wheel would vibrate so much that it felt as if it were about to come off. This incident happened over 300 times. The brakeswerefaulty since she bought the vehicle, but the dealeralways told her that nothing was wrong, even though there was a safety bulletin in place.after the warranty expired the failure was diagnosed and the cost of the repair was $1500.the contactwas charged for several front end alignments that never seem to alleviate the failure.also, there was recurringproblemwith the motor of the rear windows. The contact had one motor replaced at a cost of $300 and will needto replacethe second motor.

The vehicle has been in the shop, 3 times for grinning-growling noises from the front-end, rough ride and brake problems. The tires was balanced twice and one brake calipers was replaced on 14 oct. 2002.(several prior visits before for brake related noises and vibration in front floor-pan of vehicle) i was informed that jeep was coming out with a new power steeringgear box to resolve the problems with the existing gear box. Todate, this problem with the grinning-growling-howling noises still exist. No resolution with servicing dealer.dt

I am concerned that jeep has under engineered the brake system for this model of car.i have three colleagues in my office who have the same model and all of them have had to have rotors re-surfaced or replaced more than once.they warp repeatedly.i have read consumer groups forums on the internet and it is happening a lot.this is my first time to have all four rotors resurfaced as they were all warped.i have spoken to a jeep service person and they know of the problem.however, jeep washes its hands of the problem after one year or 12, 000 miles.this is a design fault of a vital safety component and needs to be addressed.

Dt:contact states while driving his vehicle about 65 mph, the entire vehicle started shaking because front calipers locked down on the rotors.the front tire becomes so hot that smoke starts coming from the tire.this was the first time the vehicle has had this problem.the vehicle is at the service dealer and there is a new brake kit available for the vehicle.there were no warning lights illuminated letting the consumer know there was a problem with the brakes.

At any speed whenbrake pedal is depressed consumerfeelspulsation and vibration in the steering wheel andfront wheels. Dealer replacedrotors andcalipers, but problem still recurred.

Dt:contact states the brakespulsate which causes the vehicle to shake.the brakes have been replaced once, but repaired 3 times.the problem continues.

The contact owns a 2002 jeep grand cherokee.the contact stated that the steering wheel, floor, seat, and instrument panel vibrated.there was also a minor pedal pulsation (brake roughness) under light to moderate pedal application.he took the vehicle to the dealer and they stated that the brake calipers were covered under warranty; however, the rotors and pads would have to be replaced at his own expense.the manufacturer would not provide any assistance.the powertrain was unknown.the failure and current mileages were 44,700.

2002 jeep grand cherokee - i purchased the vehicle new in 2002.the steering wheel shakes and is hard to steer when brakes are applied above 50 mph.brakes pads and rotors were replaced at approx. 7,000 miles, rotors were resurfaced at 15,000 miles and at 18,000 miles the problem is back again.

Dt*: the contact stated while driving at various speeds, the service brakes pulsate causing the steering wheel to vibrate.the dealership turned the rotors at 7,000 miles.on december 3, 2004 at 17,000 miles the rotors and calipers were replaced because the vibration returned.at 28,000 miles the problem returned, but there have been no additional repairs.

Car shutters when applying brakes. Jeep has know about this problem since the middle of 2002 and even sent out tsb's to it's dealers. The calipers were defective causing the pads to wear uneven thus causing the rotors to warp. Chrysler says your problem not ours , pay to have it fixed.

Dt: the consumer states that the brakes 2002 jeep grand cherokee vibrate and jerk you all over the road at high speeds above 40 mph. Even at low speeds you can feel the vibration when you apply the brakes. The first problem was at 7,986 miles and the owner had to have the brake calipers and rotors replaced as per instruction. The owner said that the vehicle was under warranty. The second problem is at 19,000 miles on the same vehicle, the brakes are doing the exactly same thing again. The owner has not had the brakes fixed at this point because the jeep dealership said would call the owner back after they talked to the factory representative.the owner has not talked to any one at chrysler but customer services and they would not give the consumer any information. The owner feels like the vehicle was not fixed right the first time. There are not any recalls on the vehicle. The owner is waiting on the dealership to call and tell him what to do. The vehicle has been regularly maintained.

Brakes shutter when applied. Dealer says warped rotors/ calipers, & pads need replacement, jeep is just out of warranty ,and they want a small fortune to repair a know defect. This is a safty issue that needs to be recalled.

2002 jeep grand cherokee 4wd 4dr taken in because of brake failure.was told drums had warped and to permanently fix problem would be $800.00.to temporarily fix it was, $119.99, but the problem could come back. My claim is that there are problems with the vehicles' front brakes and that after as little as 5,000 miles, the steering wheel and front wheels "shake" and that drivers encounter severe vibrations through the steering wheel, floor, seat and pedals when the brakes are applied.

Vibration of the steering wheel, floor, seat, instrument panel & fminor pedal pulsation (brake roughess) under light to moderate pedal application. This condition may be casued by thickness variation of the brake rotor system. To correct this problem brakes & calipers must be replaced. I feel that anything having to do with the brakes on a vehicle should be the responsibility of the vehicle manufacture to correct. I consider brakes a life/death situation. There is a technical service bulletin from jeep # 05-0036-02 rev. B, date 12/16/2002.

The consumer was driving the vehicle when the brakes began to pulsate when pumped.the vehicle was taken to the dealer the pads were replaced the pads and the rotors because of a seal leak.they also indicated that the brakes were not put on properly.the same problem exists again and they said that the rotors need to be replaced again.themanufacture has been contacted. *la

Dealer replaced at 14,000 miles the front rotors and pads. At 20,000 milesfronts rotors were resurfaced, and at26,000 miles rotors were resurfaced once again.

2002 jeep grand cherokee with defective brake rotors. Customer states that she has had the brakes repaired and replaced on 2 separate occasions. Consumer wants reimbursement for the repairs.

Nar 04/28/2003.mrthe consumer experienced problems with the front and rear brake rotors and pads had to be replaced.

The contact owns a 2002 jeep grand cherokee.while driving 40 mph, the brake pedal and steering wheel pulsated when the brakes were applied.the rotors were previously regrounded at the dealer, however, the failure continued.the dealer replaced the brake pads and rotors.the failure mileage was 14,131 and current mileage is 32,899.updated 01-15-08.updated 12/12/07.

Bought jeep grand cherokee sept 2002 new in june 2003 rotors warped and had to be replaced 10000 miles on auto the brake pads were fine.nov 2004 rotors are warped again this is a known problem with chrysuler and they will not fix the problem.again the pads are fine.they are passing this defected rotor on the consumer i would like to know what are my options if i even have any to get this problem fixed. Thank you.

When the brakes were applied steering wheel vibrated, making it hard to steer straight.brake pads and rotors were replaced.at 22,000 milesbrake pads and rotors were replaced again.

The vehicle's front rotors and pads had to be replaced at 11,000 miles.after numerous visits for the same problem the consumer was charged.the vehicle wiper blade were noisy and skipped, the dealer replaced the left wiper blade.*tc

At high speedsvehicle's front end shakes when braking.

Tires had to be replaced, and when the technician changed the tires, there was rust tearing up the chrome on thebrake pads. This was compared to salt, wearing down the chrome.it was a safety hazard, considering the vehilce was only two years old.

Dt:2002 jeep grand cherokee.the consumer stated that the vehicle has 34,000 miles on it and the brakes have gone out twice.the consumer contacted the dealer, and they stated that they do not have a recall.the vehicle was taken to the dealer the first time and it was no longer under warranty.the vehicle was taken to a private mechanic, and they replaced the pads and cut the rotors.the problem occurred 20,000 miles later.the vehicle has not been into a mechanic this time.*sc

Dt:contact states the brakespulsate which causes the vehicle to shake.the brakes have been replaced once, but repaired 3 times.the problem continues.

Dt: consumerhad to replace brakes, pads, and rotors 4 times in 9,000 miles. Whenapplying brakescar will shake violently.

The contact owns a 2002 jeep grand cherokee.while driving approximately 45 mph, the front end of the vehicle shook when the brakes were depressed.the vehicle was taken to the dealer who stated that the front rotors were warped due to excessive heat.this failure has occurred previously.the correct vin, # of cylinders, and engine size were unknown.the current mileage is 55,000 and failure mileage was 45,239.

Excessive run out in front brake rotors on 2002 jeep grand cherokee after only 14,000 miles causing excessive vibration when braking.

Dt:contact states the brakespulsate which causes the vehicle to shake.the brakes have been replaced once, but repaired 3 times.the problem continues.

Consumer states that while driving vehicle start to vibrate causing the brake rotor to snap. Nlm

Repeated warping of the brake rotors on my 2002 jeep grand cherokee, three times in 36,000 miles.this causes excessive shaking when braking.

I had the front rotors replaced at 9000 miles due to brake pulsating. I now have 17000 miles on the vehicle and the brakes are pulsating again.

Consumer complaintregarding safety concerns 2002 jeep grand cherokee braking system.the vehicle rotors warped prematurely and resulted in vibration while braking.

Dt*:the contact stated the vehicle did not stop while the brake pedal was depressed.the brake pedal must be pumped in order to stop.the dealership determined the rotors were too thin for the vehicle and thicker rotors should be installed.

The vehicles brake rotors warped which caused the brake pedal to go to the floor.*nlm

Consumer complained about afront rotors. Problem.they had to be replaced every 15,000 miles. Owner contacted the dealer and the manufacturer, who stated that the wear time was normal.

The rotors and brakes were replaced @ 9200 miles due to severe vibration and pulling of the steeling when braking.this reoccured at 16000 miles, the dealership that this would be the "last time" they replaced them.now again at 23,000 the steeling is shaking and pulling.i have a difficult thinking that it is "driver error" that is causing the breakdown.

Brake rotors are warped on 2002 jeep grand cherokee with only 26000 miles on car. Steering wheel vibrates violently when brakes applied at 40mph+.

Brake rotors warp every 10,000 - 12,000 miles making stopping the vehicle and controlling the vehicle difficult when applying the brakes.

My 2002 jeep grand cherokee laredo has had the rotors warp three times in the first 38,000 miles. The first of which occurred around 12,000 miles the second at 24,000 and now again. The service at the dealership was fine except for the expense after the warranty was up. The service man explained to me that jeep was using an inferior product for the rotors, but there was not to be a recall expected. I am currently signing up for the class action lawsuit against daimler chrysler. If you need information on this contact www.dccsettlement .com

2002 jeep grand cherokee.when braking, the steering wheel shudders and front end vibrates.i was told by jeep service that calipers were defective causing rotors to warp. Vehicle has only23000 miles. Dealer service informed me all front end brake components would have to be replaced at my expense. After further discussion, service dept. Agreed to a one time repair under a '' good will warranty. After researching this website, i see this is an ongoing problem for at least 4 years. This is truly a safety issue and i can't understand why there has not been a recall at some point in time.

Car shakes when brakes are applied, steering wheel visably shaking.when i took the car to the dealer to ahve this fixed they responded by telling me that i needed new brakes.this is a car that is barely a year old and has 23,000 miles on it.i expect brakes to last longer on this and was told that i would have to pay for new brakes.when i refused, and through much hassle, the dealer replaced them at no charge.most of the miles on this car are highway miles and i would expect jeep to make a better product.this is after i had it towed to the dealer twice in one day for the car completely turing off while driving.this problem happened after having the car for about two months.

Consumer heard a grinding noise coming fromthe rear of vehicle after the brakes were released. .the vehicle was returned to the dealership three times and the problem was still not resolved.

At approximately 30,000 miles, the vehicle developed a vibration/pulsation during moderate braking. The dealer said there was a service bulletin on this problem and replaced calipers, pads and rotors. At 50,000 miles the problem returned. This time, the dealer said it was my problem, and they could do nothing about it other than turning the rotors. The problem dissipated somewhat after having the rotors turned, but has returned and is more pronounced at 53,000 miles. The vehicle can be somewhat difficult to control at highway speeds during moderate to hard braking.

Car has 14,000m, the steering wheel shudders at 50mph when brakes are applied. At 5-10mph they can be felt grabbing an releasing.

Applying brakes lightly at speeds in excess of 45 mph causes vehicle to vibrate excessively and pull off a straight line.the vibration has been increasing for sometime but the pulling caused me to have a mechanic inspect the vehicle due to safety concerns if the brakes were required in an emergency situation.the jeep service center claimed warping of the rotors as they have for all other cases.this seems to be a defective part.

The brakes have always been weak, however at 26,000 miles i had to have the brakes resurfaced. My mechanic has the same vehicle and he told me that this was a defect with the brake system, and that eventually the brake system would have to be replaced. Now at 33,000 i need to have the rotors replaced. I have been told every few thousand miles i would have the same problem.

Sub standard materials used in front rotors for 2002 jeep grand cherokee. I believe it affects all from 1999 to 2004.

My jeep has approx 24,000, predominately highway. Not stop and go traffic, the brakes should not need to be fully replaced. My father has a 2001 and also had to replace his front and rear rotors. I believe that this is a continual problem for jeep and that should be investigated more thoroughly. If a survey was conducted for jeep owners i am sure a prevalent number of owners would share this complaint. To allow this factor to exist in such a popular vehicle is a danger to the consumer and any one who shares the road. *nlm

Vibration in brakes...weak brakes. I have had them resurfaced at 26,000 and now need to have the rotors replaced at 32,000. I have already been told that this will not correct the problem and that my brakes will need to be completely replaced.

Brake rotors warp every 2000 thousand miles.whenapplyingbrakesvehicle will vibrate uncontrollably.

19,000 miles brakes pulsating and car shaking at all speeds, rotors and pads replaced.at 30,000 milesbrakes again pulsating and car shaking.

Front rotors failing, 2002 jeep grand cherokee, 35,000 miles,3rd set rotors, there is recall on jeeps prior to 2000 for same(see below),not fixed, vibration of front end on downhill when brakes applied, vehicle hard to slow/ vibration. Rotors, calipers & brakes replaced 3/5/2003 @ 18,500 miles. Replaced again may 2004 @ 35,000 miles.recall should apply until problem is resolved, there is no resolution to date. My jeep was mfg in jan 2002, before a service bulletin authorizing replacement of rotors, calipers & brakes. Since there is no fix at this time, it would seem the company is responsible for all repairs connected to the above problem until a resolution is achieved.daimlerchrysler corporation models: jeep cherokee years: 1996-1999jeep grand cherokee years: 1996-1998 number involved:637,973 dates of manufacture:july 1995 - october 1998 defect: on certain multipurpose vehicles, the front disc brake rotors could experience severe corrosion if operated for an extensive period in certain "salt belt" states. If the rotors are not replaced before this occurs, the corrosion could eventually compromise the structural integrity of the hub section of the rotor. The reduced strength of this rotor could allow the cast iron wear surface to separate from the hub, reducing the brake effectiveness of the vehicle. Vehicles included in the recall were originally sold in, or are currently registered in, the states of connecticut, illinois, indiana, maine, maryland, massachusetts, michigan, new hampshire, new jersey, new york, ohio, pennsylvania, rhode island, vermont, or wisconsin, and the district of columbia. Remedy:dealers will replace the rotors with rotors that utilize a stainless steel hub section.the manufacturer has reported that owner notification began june 5, 2000. .

Replaced defective brake pads and rotors due to pulsation in the brake pedal.*ph

Bought a new 2002 jeep grand cherokee [xxx]the ft. Brake rotors have warped for the second time in 30,000 miles.driving with these warped rotors causes the steering wheel to shake violently and brake application at the wheels to be uneven. This is a very unsafe condition especially on wet or icy surfaces. The dealer refuses to replace the rotors under warranty. A call to chrysler customer service produced the same result, no warranty replacement. The dealer & manufacturer insist on calling this a "worn brake" problem when in fact it is the result of defective brake rotors. It should be noted that the ft pads & rotors were replace once already under warranty at 11,000 miles due to warped rotors, the pads at this time show less than 50% wear. This is the same problem that effected 1996 grand cherokees, that defect resulted in an official recall and reimbursement for those who have paid to have the defective rotors replaced. I feel this series of grand cherokee warrants the same recall. This is a serious safety issue. Updated 07/25/2012 information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

2002 jeep grand cherokee front rotor problems.*mrthe vehicles rotors have been replaced three times in 25 months due to rotor degradation.

The front rotors on the vehicle warped which caused the front end to shimmy while driving at any speed.whenever the brake pedal was depressed there was a spongy feeling and the steering wheel vibrated annoyingly.*nlm

The contact owns a 2002 jeep grand cherokee.while driving 60 mph, the steering wheel would vibrate when the brake pedal was depressed.the dealer stated that the rotors were warped and they replaced the rotors and brake pads.approximately eight months later, the failure recurred.the dealer stated again that the rotors were warped.the contact stated that the failure occurred every eight months.the vin was unknown.the failure was mileage 12,000 and current mileage was 25,000.

Dt:2002 grand cherokee overland. The consumer took the vehicle to the dealership to be repaired, because the brake pedal pulsated and the steering wheel vibrated,the dealership said the problem was with the brake rotors, the dealer turned the rotors on two separate occasions, the third time the consumer took it back to the dealer they replaced the rotors, it temporarily fixed the problem. The consumer called chrysler after the problem occurred again, chrysler told the consumer to take it back to the dealer, the dealer said that it still had the same problem, the dealer contacted chrysler, they told the dealer that they would not reimburse them for fixing the problem because it was no longer under warranty, when the problem had first occurred it was still under warranty and the dealer failed to completely correct the problem, when the consumer first had the problem the dealer had said that it was the anti-lock brakes and that the problem was normal, dealer had talked the consumer out of having anything done to fix the problem.

2002jeep grand cherokee needed front brakes & rotors at 12,000 miles because of vibration when braking, they were replaced by the dealer.vehicle now has 23,00 miles and doing the same thing! going back to the dealer!

We have had 3 front brake rotor incidents in 3 yearswith a caliper/rotor replacement @ 8,000 miles.front rotor resurfaced somewhere around 20,000 miles and replaced again at my own expense at 28000 miles. The problem was severe enough to frighten my wife (she is the primary driver of the 2002 jeep grand cherokee laredo) because of severe steering wheel shake and brake pedal pulsation whenthe brakes are applied.most severe when entering the off ramp on the interstate.i kept the old rotors that the dealer installed at 8,000 miles.the dealer was not willing to replace the brake components the last time saying that they are "wear items" and i was past the 3 year warranty.obviously there is a heat problem with the brake components.most likely cause would be calipers failing to release or some type of restriction to the brake fluid returning to the master cylinder.i know of one other owner of a jeep grand cherokee with similar problems.

The entire body of the vehicle vibrated when the brake pedal was depressed at speeds of 50 mph or higher. The dealership servicedthe vehicle 4 times but were unable to correct the problem.

When applying the brakes the vehicle veers to the right. The dealer stated the rotors were defective. Please provide additional information.*ph

At 14,000 miles dealer replaced front rotors and pads because the rotors warped. This caused the vehicle to grind and vibrate when applying the brakes. At the present time dealer had to turn the front rotors again because the rotors warped. Dealer believed that warpingwas due to the brakes being used on wet road.rear oil leak.there is a noise in the transmission or drive line under drivers seat area.

At 15000 miles the rotors warped. As a result, when applying the brakes the front end shook violently. The part was replaced three times. However, problem recurred.consumer was told by jeep that this is a problem in all grand cherokee since 1999 and that there is no fix (after market rotor will not fix the problem).

Vehicle front wheels shimmied violently at highway speeds when brakes are applied. Vehicle has only 20,000 miles and is a 2002. Dealer says not under warranty even though it has a 3yr, 36,000 bumper to bumper warranty. Dealer stated front rotors are warped and need replaced at my cost.*la

When the brakes were applied steering wheel vibrated, making it hard to steer straight.brake pads and rotors were replaced.at 22,000 milesbrake pads and rotors were replaced again.

2002 jeep grand cherokee with defective brake rotors. Customer states that she has had the brakes repaired and replaced on 2 separate occasions. Consumer wants reimbursement for the repairs.

The brake rotors on the jeep grand cherokee go bad anywhere from 6000 to 15000 miles.my first set lasted 9500 miles and were replaced free of charge by the dealer because they told me they were defective.the second set only lasted about 6700 miles, and they had to be resurfaced.after complaining to diamler chrysler directly, i only had to pay a 50 dollar deductible, which i shouldn't have had to pay at all, being that jeep rotors and defective, and they seem to admit to the problem, but won't do anything to fix it.i don't think it is right that the costurmer should have to pay for a problem they refuse to fix.i only have 16000 miles on my grand cherokee, and i have had rotor problems twice already.something should be done about this.

While braking the vehicle shimmied.the dealership informed the consumer that thebrake rotors were warped.the consumer also experienced this same problem when driving on mountain curves.there was a clunk sound coming from the rear when the vehicle was stopped, as if something was moving forward.the driveshaft was removed along with the lube slip joint. *sc

2002 jeep grand cherokee se- brake vibrations and front end shimmers with high speed brakeing with only 28000 miles. Dc and jeep warrenty will not cover new brake rotors and pads to resolve issue.

2002 jeep cherokeebrakes pulsating hard after 12,500 miles.dealer resurfaced rotors, changed pads.24,500 miles severe pulsating, replacement of front rotors and supposedly caliper assemblies, 30,000 miles mild usating, dealer inspected, declared no problem, 38000 miles, severe pulsating, dealer refuses to fix. Provided chrysler service contact number.

Nar 04/28/2003.mrthe consumer experienced problems with the front and rear brake rotors and pads had to be replaced.

On 9/9/03,the dealer says the rotors are warped again on my jeep.in 11/02, they supposedly replaced the rotors and calipers for the tsb.is is 9/03 and the rotors are warped again.the jeep has 17,000 miles.this is absurd.

The brakes on 2002 grand cherokee are very suspect. The dealer replaced them under warranty at 24,000 miles due to warpage of rotors.at 54,000 miles the rotors were turned because of warpage and now at 62,000 they exhibit symptoms of being warped again - worse than before they were last turned.jeep has obviously only replaced defective parts with defective parts.this creates cost, inconvenience and potential safety hazard to the consumer.

Warped brake rotors.

While driving and applying brakes, steering wheel would vibrate.dealership replaced front rotors and pads due to rotors warping. Jlg

While applying the brake pedal vehicle vibrated uncontrollably. Consumerwas able to maintain control of the vehicle, and drove it to the dealer for inspection.mechanic determined that the rotors needed to be replaced, and replaced it. However,the problem recurred.this information was provided by mr. Jerome wife karen jakubco.

Dt: consumerhad to replace brakes, pads, and rotors 4 times in 9,000 miles. Whenapplying brakescar will shake violently.

Front brake rotorswarped prematurely. As a result, when applying brakes extended stopping distanceoccurred.

The front brake rotors are not built strong enough. They will warp within 12,000 to 14,000 miles, causing the front end to shake violently when the brakes are applied.this happens well before the brake pads are worn enough to be replaced. My jeep has 32,000 miles and has already gone through two sets of rotors, and will be needing another set soon.

Pulsation sensation while braking.first noticed between 6000 -8000 miles and less than 12 months.dealership said nothing wrong.approx 10000 miles and over 12 months dealership replaced warped front rotors.no charge this time.approx 15700 miles and 16 months dealership again repllaced warped front rotors.charged for 12 months/12000 mile warranty.dealership admitted this was a common problem on vehicle.no permanent solution offered.

Jeep engineered brake system for grand cherokee 2002 year results in steering shimmy when brakes are applied at high speed(50mph+).jeep does not cover under warranty after 12 mos or 12k mi. Rotors have to be resurfaced at considerable expense

Dealer replaced at 14,000 miles the front rotors and pads. At 20,000 milesfronts rotors were resurfaced, and at26,000 miles rotors were resurfaced once again.

The contact owns a 2002 jeep grand cherokee.when the contact depresses the brake pedal to stop the vehicle, the front end shakes.while driving during the winter months and depressing the brake pedal, the front end shaking causes the contact to lose control of the vehicle.he examined the brakes and noticed that the rotors were warped.the vehicle was taken to the dealer, but was not serviced.the failure occurred at various speeds.the current mileage was 42,340 and failure mileage was 15,000.

Warped brake rotors . . . Jeep has a major problem with this potential safety issue and refuses to acknowledge or correct the problem.shame on them for not replacing their faulty parts.

Dt*:the contact stated while the vehicle was being driven at any speed, the steering wheel shook.the dealership determined the rotors were warped and replaced the rotors.this occurred every 20,000 miles and the rotors must be replaced.

Bad rotors.my rotors were warped at 13,000 miles, dealer didn't fix,i had resurfaced at my cost.now 28,000 miles and same problem.i have had many other vehicles and have never once had warped rotors.i'm the only person who drives the jeep and the claim its bad driving.this hasn't caused an accident yet, but with the violent shaking of the car when braking it very well could.

Dt: the contact statedvehicle was going through the second set of rotors in a year. When the rotors were six months old they had to be resurfaced due to corrosion. They service on vehicle was being done by a mechanic, who suggested that the rotors be replaced at this time.the vehicle has not been taken to a dealership. The manufacturer has been contacted. They offered no free remedy.

At any speed whenbrake pedal is depressed consumerfeelspulsation and vibration in the steering wheel andfront wheels. Dealer replacedrotors andcalipers, but problem still recurred.

Dt: contact states the rotors on the vehicle warp and cause the vehicle to shake.the rotors have been replaced 4 times, theyneed to be replaced for the5th time.

I first bought a 2000 jeep gc. Excessive and violent vibration when braking almost caused an accident. Dealer replaced rotors at 5k miles at no charge and said it was a known defect in gcs. Later i bought a 2002 jeep from same dealer. I asked if problem was corrected and dealer said yes. At 15k miles, same excessive vibration caused an accident. Dealer acknowledged it was the same defect and replaced rotors at no charge. Same problem occurred again at 38k miles. Dealer resurfaced rotors but charged full price. He asked me to complain to chrysler directly. I sent a complaint to chrysler in every instance but never heard back. Chrysler should correct this problem and make these repairs at no charge.

The contact owns a 2002 jeep grand cherokee.the contact called pertaining to the class action suit against jeep for the brakes.she has been experiencing severe brake and rotor failure.she stated that when she depresses the brakes, the vehicle pulsates horribly and out of control, causing the steering wheel to shake.every time the vehicle was taken to the dealer, they stated that she needed a front end alignment.the contact has had the alignment performed three times and the failure still occurs.she has contacted the manufacturer who stated that she does not qualify for the class action suit because her vehicle is an older model.the contact stated that the mechanics have continued to place the faulty part on her vehicle due to the date of the class action suit.new tires were also installed as suggested by the mechanic.approximately 10,000 miles later, the brakes are needing to be replaced.the engine size was unknown.the current mileage is 80,655 and the failure mileage was unknown.

The brake rotors were serviced three times because the vehicle shook when driving or whenengaging the brakes. Dealer andmanufacturer refused to make the repairs again.

Like many other complaints i have just read, my 2002 jeep grand cherokee vibrates when i apply the brakes, especially highway driving (fast deceleration).

My 2002 jeep grand cherokee limited v8 rotors warp every 12k-15k. The conditions worsens the longer i wait to have them repaired. I get strong steering wheel and brake pulsation when applying the brakes, especially at speeds over 40 mph, but i can feel at speeds as low as 5 mph. This is definitely a safety concern, i have issues braking at high speeds due to the pulsation.

Brakes have been replaced on jeep grand cherokee (2002) twice since purchase new.both times wear was uneven and symptoms were extreme shaking while braking.the dealer did not charge for the brake repairs, because he said they would bill daimler chrysler as they know there is a problem with the brakes.the third time the brakes began shaking i spoke with the dealer for repair.they informed me that the car manufacturer extended the brake warranty up to three years and 36000 miles because of the defect but would not be paying for replacements after that time.i am now expected to replace these horrible brakes on my own.i called the company and got no assistance.i am aware that a recall was placed on previous jeep brakes, and i am informing you of these facts so it could begin an investigation again.thank you.

Brakes pulsate and shake the entire vehicle under light braking pressure at highway speeds, dealer informed that vehicle missed build date to be covered under warranty by 25 days.

Consumer states that brake rotors are wearing, and when applying the brakes, vehicle will haveheavy vibration and extended stopping distance. Dealer notified.

Vehicle has 7500 miles and already has warped rotors.there is a pulsating feeling on the steering wheel when brake is applied.it is still under warranty but chances of it re-occuring are very good because of the rotors that chrysler uses.very disappointed.

Purchased new 2002 jeep grand cherokee,brakes began pulsatingmildley at 15,000 mi,moderately at 20,000mi & severe at 25,000mi.dealer refused to repair,said there had been no recalls reguarding brakes.unless jeep or the dealership offers to fix i will buy toyotaor honda for my next vehicle.

For the past month, my steering shimmies and vibrates while braking.i almost have to floor the brakes to slow down or stop.i feel a major difference in my brakes over the past month. I have contacted a jeep dealorship and am taking it there on may 28, 04 to have it looked at. *mr

I experienced brake failure on my 2002 jeep grand cherokee(59,000 miles).after braking to turn a corner the brakes would not work.this occurred over several instances and became very un-nerving not knowing when the brakes would work.i took it to the jeep dealer and he stated that he replaced the master cylinder.he also said it was not covered by the brake recall so i had to pay several hundred dollars to get it repaired out of my own pocket.i contacted jeep and they were no help and wouldn't agree to pay anything.

The contact owns a 2002 jeep grand cherokee.the contact depressed the brake pedal, but the vehicle failed to stop.the vehicle crashed into some benches.this failure has occurred twice.the dealer has not been notified.the vehicle is currently being repaired.the failure speed was unknown.the current mileage was 55,000 and failure mileage was 45,000.

Consumer stated there was not enough space between the brakeand gas pedal.the dealer was notified. *ph when braking, the brake pedal had gone below the accelerator pedal.the brakes and the vehicle shot forward.the consumer had one accident due to this problem.chrysler said there was no defect. *scc

Loud groaning form power steering under hood.found leak in power steering high pressure hose fitting.replaced hose and fixed problem.car did not have very many miles.hose was defective.

The heater failed in my 2002 jeep grand cherokee. This is apparently a very common problem in this model.previously the seat heaters overheated and the power steering hose failed.

As i was driving down the highway all of a sudden without any warning the front end of my jeep grand cherokee started shaking very violently. I took my foot off the gas pedal and tried to slowly apply the brakes and get the jeep off the edge of the road. It was really hard to control the car but i did manage to get it off the road. I drove back home on the edge of the road going about 30 mph with my flashers on. I took my jeep to my mechanic who replaced the stabilizer bar but it wasn't long before it happened again. I have had several parts replaced on my front end but it still continues to happen. I am really scared to drive on a highway going 55 mph anymore and don't do it unless i really have to.

When i am going slow and taking a turn i lose my power steering while i'm taking the turn. It happensquite a bit but then it goes away after i make the turn

While attempting to slow down from high or low speeds the steering vibrated violently. The dealer stated the rotors need to be replaced. When attempting to stop or slow down, the vehicle vibrates.consumer was told by dealership that there was nothing wrong with the rotors.the condition worsens every 3,000 miles.

Deathwobbleunable to steer control auto at 30mph and aboveunable to repair yet w/over $1000. Spent on issue front end too sensitiveunable to drive.

Driving highway speeds, 65 mph, hit a small bump on the road and the steering wheel began to shake violently. I purchased the vehicle new in early 2002 and this was the first incident. Since then this has happened several more time. Suspect a worn steering damper.

When the vehicle is offand she takes the key from the ignition, steering wheel never locks. Dealer has been notified. Please provide furtherinformation.ph

Ever since i have owned the 2002 grand cherokee vehicle there are times when the steering becomes difficult when approaching a corner and turning the wheel..it does not happen all the time.the steering pump was replaced several tears ago but the problem continues sporadically after the replacementit is now happening more frequently this is a accident waiting to happeni just wish i would have reported this sooner

Consumer stated that they have the same problem as recall#99v312000 steering. Dealer will not repair because vin# was not included. Mr

'scraping' noise in front end when turning.unable to find cause, southview chevrolet said it was 'normal' in all jeeps.after searching the web, i found a discussion page for jeeps.after much research, i was told the fluid in the front axle was not full.i went to another jeep dealers, explained the problem and showed them the report.it was resolved and there were no futher issues with the axle.southview chev. Is now defunct after the owner cheated clients out of millions of dollars.several more issues with my 2002 jeep grand cherokee overland are to follow...

Pressure steering hose fitting.

Death wobble in steering system at 40 mph and above.

Key won't turn in ignition,steering wheel locked,car won't shift out of park. This is the first time i've had this issue.car had to be towed to auto repair shop.

The steering started to make a grinding noise and became difficult to drive. Took right away to dealer and was told a part in the steering came apart and messed up the steering and power pump. Was not safe to drive. Still in garage and will cost 1340$ to fix. This is dangerous and i am glad i was only doing 35 at the time. How many others has this happened to. What if i was going faster or even on the interstate?would not have been able to control the jeep. This needs to be investigated.

The steering column vibrates when turning the wheels (usually at lower speeds). Took it to the dealer 3 times, first time they replaced the hoses, second time replaced the steering column, and the third time they stated this was a problem with a piece of metal in the column that vibrates due to a small gap within the steering column.i was told this would be a few months, however, 6 months have now passed and i still have the problem.one side note, it seems to do it less in colder weather! *nlm

When steering wheel is turned in either direction it makes a loud groaning noise.

Dt*:the contact stated while driving at no particular speed, the steering column made a popping noise.this occurred while turning the steering wheel to the right.the vehicle was taken to the dealer numerous times for inspection.the dealer replaced the brakes; however, that made no impact on the popping noise.

I have a 2002 jeep grand cherokee laredo that after the first 10k miles started to develop looseness in the steering column. In addition at 90 degree turns or 45 degree gyrations, i hear tapping sounds coming from the gearbox. After continued use per the dealers refusal to fix this issue and claiming that this is a normal behavior of the gear box for this model, i am now experiencing poor and unsafe handling of my jeep. The steering column when subjected to bumps or holes in the roadway will behave or respond in an erratic fashion to the point that the vehicle feels like you are about to loose control of your vehicle. In wet or snowy conditions this has resulted in near side crashes with other cars along side mine, because the slippery conditions reduce the amount of control you have with your vehicle and having a loose or non-cooperative steering gear box makes this hazard even worse. My vehicle is the v6 model, according to the dealer, ''chrysler put an older version of a gearbox system that is not found in the v8 models''. The longer i drive this vehicle the looser the steering column feels and the louder the tapping sound has become. In addition this issue has been the cause of the assembly steering bars to loosen and potentially cause total loss of control of the vehicle. The reason i say this is because twice in the past two years i have complained to the dealer, that when driving at 55 mph the steering column will jerk severally, according to the dealer was a sign that the joints at the end of the assembly bars was loose and required repair work. That to me is a sign that if the steering box is defective then it puts more stress on the bars to compensate for the gearboxes inability to control the handling of the vehicle. I may not be an automotive expert, but some times it''s just plain commonsense. But this issue in my opinion is very serious and should be reviewed by this agency.thank you

When turning left, and left only, i hear a squealing sound in my 2002 jeep grand cherokee.the noise does not occur initially, but only after the engine has been running for a little while.it sounds a lot like a belt squeal.i took it to the dealer 3 times, and they always say there is nothing wrong, but i know that not all jeeps make this noise.even slightly turning the wheel will cause the noise.the dealer suggested a power steering hose, but then said that wasn't the problem.no changes have been made.squeal gets louder the longer the engine runs.

Power steering pump has failed for the 4th time in last year.have now learned this is a known problem by chrysler and is due to poor design that has the power steering pump driving an auxiliary cooling fan.results in loss of power steering and extremely reduced drivable.

Our vehicle has a growling noise in the steering system.this occurs occasionally when turning the wheels to the right, whether driving forward or backwards.dealer 1 took the car for a day an reported that parts would have to be ordered. They would call when parts arrived.after several fruitless attempt to determine if parts had arrived, car was taken to dealer 2 whose service manager immediately recognized the symptoms and replaced the power steering hoses and valves.on the second visit, nothing was corrected as dealer 2 checked the steering wheel area valves and bearings.dealer 2 said that jeep engineers are aware of the problem and expect to have a fix in a month or two.first purchased in june2002 and noticed within one week.noise continues to be present.is there a steering and control issue looming on the horizon?.

I noticed power steering fluid leaking from my car.the pump was replaced and fluid continues to leak.when i had my mechanic ask chrysler about it, the rep said that there is a defect in the actual hose which causes fluid to leak.in my opinion if chrysler knows about this, and a possible loss of fluid while driving, why don't they fix it.

While turning at any speed driver heard a loud noise coming from the steering wheel. Vehicle was taken to the dealer for inspection numerous time, and mechanic replaced the hose once, but problem recurred.however, mechanic could not duplicate the problem.

The contact owns a 2002 jeep grand cherokee.while driving between 2-30 mph, the steering wheel made a grinding noise when it was turned.there was a loss of power steering fluid and maneuverability.when fluid was added to the vehicle, the power steering and grinding noise returned.the vehicle was taken to the dealer and they stated that the power steering high pressure hose failed.the high pressure hose was replaced.the vin was unknown.the failure mileage was 55,000 and current mileage was 68,000.

Power steering hose developed a leak due to poor design which caused loss of assist ,vehicle was taken to dealership for repairs where the power steering pump and pressure hose were replaced. Dealer would not cover any of the cost.

The contact owns a 2002 jeep grand cherokee.while driving 30 mph, the vehicle's power steering failed without warning.the contact, who is a mechanic, inspected his vehicle.he stated that the top connector of the power steering hose had failed and all the fluid leaked out.the current and failure mileages were 60,000.

When turning right, and only right, there is a rubbing or squealing noise coming from the steering column. It occurs after the car has been running and only when slowly turning the wheel. Daimler chrysler is aware of the problem and has a hydraulic kit set up to fix it. The dealership will repair the problem but the consumer must pay for it.

Lost steering.tie rod became disconnected.dealer says that bolts were tightened but that the threads stripped off of theknuckle that tie rod attaches to.

The contact owns a 2002 jeep grand cherokee. The contact stated that the passenger and driver side tie rod connecting bars were rusted to the point of corrosion and could possibly fracture. The vehicle was taken to an independent mechanic who stated that the connecting bars needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 83,551. Updated 02/18/15*lj updated 4/4/2016updated 08/28/2017*ct

Lost steering.tie rod assembly came apart.threads stripped and rod popped out.lost control with no steering.bounced up curb, right front tire bounced off a tree and car wound up off the road.damage included steering rod and linkage, bearing, bent front drive axle, tire, wheel and more.

The luggage rack on the top of my jeep pulled out.the screws just pulled through the holes.there were no washers or anything of that type to prevent this from occurring.this was done when strapping an item to the top to secure it.this is a potential road hazard.i don't want to be behind the jeep that has this happen on the road and loses it's load into the road or onto the automobile following.jeep will not help us in repairing the problem nor do they care about the possible hazard.i spoke to mike at the service desk at chrysler and he told me that this was not a manufacturing problem and therefore they would do nothing to remedy the situation.when i told him it was a design flaw, he said he didn't care.i plan on contacting the engineering department, if they will allow me, and let them know about the problem.when the screw and casing pulled through, it enlarged the hole and protruded up through the roof top.if one can not tighten a top load on the luggage rack, what is to prevent it from coming off at any time???? please help us and others with jeep grand cherokee's to prevent a future accident due to top mounted loads from coming off.

Jeep 2004 and down have water leakage on passenger and driver sides due to a/c. I have spoken with several jeep owners and they experiencethe same problem. This can cause mildew and mold (health problems) to build up which also leaves a very ugly smell. The amount of water is ridiculous that when you lift the carpet the water is visible and you need to suction out all the water.unknown fix to this problem. I have read that the a/c system was poorly built and this problem is existent on 90% of all jeep grand cherokee laredo. It is not a drain problem from clotting and you can see the water dripping on the outside of the vehicle.

After 1200 milesthe vehicle began making a noise similar to a "cricket" chirping. The dealer instructed the consumer to wait until the noise became louder so they could pin point where the noise was coming from. The consumer took the vehicle back to the dealer once the noise became louder, but the dealer was unable to determine cause.the problem was a noise that came between 65-75 miles per hour.a new drive shaft was placed in the vehicle, but the noise remained.chrysler tested the vehicle and stated that the noise was normal.chrysler also stated that they would no longer pay for any attempts to fix the problem. *scc

The contact owns a 2002 jeep grand cherokee. The contact received a manufacturer recall for the trailer hitch, the dealer was notified and indicated that the frame and trailer hitch would need to be replaced before they would provide the recall repair. The vehicle was not repaired. The manufacturer was notified and provided no solution for longer than two years. The vin and failure mileage were not available.

The contact owns a 2002 jeep grand cherokee. While the vehicle was parked, the contact observed that the fuel tank door was detached. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The vin was not provided. The approximate failure mileage was 172,000.

The power windows repeatedly break--won't operate. The front passenger side window motor/regulator has broken down twice. In addition, two other window operators have failed. The culprit: a white plastic half wheel that the cable goes around that operates the window. Jeep charges $500 plus to repair each time! operating the vehicle has nothing to do with the window. It can be stationary and when you go to operate the window, it stops functioning. Please note: i purchased the vehicle new, i don't have children, and there are only 111,000 miles on the vehicle. The first window stop operating in 2010, and fourth one in 2016.

Raised hood to highest position to check oil; walked away to get rag- hood came down to closed position. Raised hood to high up position--would not remain open.could have caused a serious injury if i had not moved away.have not notified the dealer yet, posted a caution note on the dash

Nar 03/05/2003the consumer experienced problem with the tail gate.on moderate occasions hard acceleration would occur.

Driving home from a soccer game with 3 kids and myself in a 2002 jeep.i was coming to a stop, when i lost control of the suv.the frame of the jeep broke from rust.the jeep had the underside coated when it was purchased.jeep did nothing to help solve this problem, and it had to go to the salvage yard.i will never own another jeep product.my auto body shop said the other side was almost rusted through also, so repair cost would more than it would be worth.the only thing was that moments before the break, i was going 65 on a 2 lane highway and had it broke then i would have had a really bad accident.

Consumer states there is a loud knocking noise coming from the steering wheel area. Cause is unknown.

Deathwobbleunable to steer control auto at 30mph and aboveunable to repair yet w/over $1000. Spent on issue front end too sensitiveunable to drive.

Death wobble in steering system at 40 mph and above.

While driving vehicle tends to wander all over the road excessively, especially if hit by a crosswind or passed by a tractor trailer.it is very hard for consumer to maintain lane.the tires have been replaced and the alignment has been checked.dealer cannot diagnose cause of problem.

Jeep pulls to the right.took it to two different deallers.claim nothing is wrong.

The contact owns a 2002 jeep grand cherokee. While driving at various speeds, the vehicle shook profusely. The vehicle was taken to an independent mechanic where all four ball joints, front steering gear, all four shocks, all four tires, and both rear control arms was replaced. Even after the repairs, the contact was still experiencing the same failure. The vin was not available. The failure mileage was 120,000.

The contact owns a 2002 jeep grand cherokee. The contact stated that while servicing his vehicle, he noticed that the front coil spring was severely corroded and fractured. The dealer stated that the coil spring perch was welded to the axle as a result the entire axle assembly needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 162,000.

The contact owns a 2002 jeep grand cherokee. The contact stated that while turning at a low speed, an abnormal sound emitted from the front of the vehicle. The contact discovered that the front passenger side lower ball joint was fractured. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

I have a 2002 jeep grand cherokee which had an excessive pull to the right.i took it to a chrysler dealership to have an alignment done.i was told by the dealership that an alignment could not be done as per tech. Bulletin #02-006-04.that some vehicles may have a drift to the right and can only be corrected by replacing the manufactures front upper ball joints with off-set ball joints.i was also told since the vehicle was under the manufactures warranty, they would not cover it, it would cost me approx. $1200.00 to replace their mistake.if the vehicle pulls to the right, it to me is a safety issue, which should be a recall. *jjb

While traveling on the highway and without prior warningshock absorber were leaking fluid.

My daughters jeep just failed state inspection due to severe cracking of the tire next to the rim. All 4 tires are goodyear wrangler st225/75/16104s. The tread depth is still very good however they will not pass state inspection due to the large cracks totally around the rims. A tech at the local jeep store told me that this is a huge problem with these tires. He stated that this problem goes way back.the local goodyear dealer (sullivan tire) will not do anything to help. Goodyear used to be one of the best tires, what happened? it seems that all of the other tire companies offer a much better product. No more goodyear tires for my family!!!

Vehicle certification label lists 17" x 7.5" wheel rims & tires as minimum size. Vehicle factory equipped with 16" x 7" wheel rims & tires.owners manual says "warning! never use a tire smaller than the minimum tire size listed...."manufacturer refuses to advise as to correct gvwr, tire pressure for tires as equiped, or to supply correct label or wheels & tires.

Consumer states that while driving heard a loud noise, pulled over the front right passenger side tire tread separated. Orginial equipment. Tstire size 225/75r16 and dot#m671ekwr1601.

Fuel tank protection. I took this in for the recall which i assumed they where going to install a trailer hitch to help protect form rear end collision in packing the fuel tank. They said it didn't need one. So no additional protection was added. I also don't understand why they have the gas evaporator canister by the back bumper. Its full of gas vapor. Usually these are in the engine compartment.chrysler should do more to help protect this vehicle.i appreciate your assistance

2002 grand cherokee lost heat on both zones of the dual climate control.the consumer feels that the manufacturer should fix the system free of charge.

Pulsation in the brakes, rotors warped, calipers replaced, suspension arm replaced, erroneous emissions/engine warning lights, erroneous tire pressure warning light.*nlm

2002 grand cherokee limited has a known problem with the dual climate control system. A door in the system routinely breaks or strips as soon as the vehicle has passed the manufacturers warranty end date. One side(drivers) of the system works as advertised, however the passenger side will only blow extremely cold air. The cost to rectify this anomaly is around $800 at a jeep dealership. From reading several automotive repair forums on the internet, this problem is occurring in a very high number, probably percentage of vehicles. Supposedly jeep is aware of the defective part used in the system and is not doing anything about it. At what point is an auto manufacturer required to issue a recall? is there anything consumers can do to force the maker of the vehicle to fix defective parts?.

Contacted local jeep dealer, every time they put me off saying it is not apart of the recall and will not fix my problem. Makes twice they have done so.

2002 jeep limited.winter of 2007 vents on passenger side only blows cold air. Dashboard, windshield defroster and rear seat vents only blow cold air.major safety problem because cannot defrost front windows due to cold air.dealer states that they have been getting flooded with 2002 ltd's this year with this problem, and approximately 50% of 2002 jeep limited have this problem. It iscaused by broken hinges on vent door under dashboard.cost to repair is over $1,000.

Popping and creaking noises behind the dash when using the heating and cooling unit of the 2002 jeep with dual climate. Sometimes doesn't seem to work correctly.

My transmission is going out. I just bought the car in january and i've been having a transmission problem for several months. I heard there was a recall on jeep cherokee transmissions. My car won't accelerate anymore when i drive. It won't switch gears and rpm will shoot up to 3 or 4. It does this every time it tries to switch gears.

My jeep grand cherokee has a bad ventilation system.this is a manufacturing defect which affects all jeep grand cherokee's manufactured with auto climate controls from 1999-2004.i have had to bring mine in for repair twice now, and it has once again failed.the levers in the ventilation ducts have plastic components which, over time, break down and crack causing cold-only or hot-only air to blow from the vents.this issue causes major fogging of the windshield at times depending upon how the levers get stuck, which is a serious and major safety concern- i have to pull over and wipe the windshield down so i can see.i lead a group comprised of over 1000 people who have formed expressly as a result of this matter; all of our vehicles are ailing, and rest assured, there are thousands more out there with this problem who probably aren't even aware our group united against daimler chrysler even exists.it would be in dc's best interest to issue a recall or settlement agreement before this turns into another class-action suit like they experienced with the 99-03 jeep grand cherokee brake rotor/caliper matter earlier in the year.

(1) i leased a 2002 jeep grand cherokee and have had it for 3 years.(2) 2 window regulators (2 different doors) have failed and all speakers have blown. When i purchased a replacement window regulator for $246.10(1st incendent) i saw that the manufactuer had reinforced the problem area that went wrong with both of my regulators; this tells me that the manufactuer is aware of the regulators failing. As for the speaker, i have been told by numerous car audio rep's that every time a jeep grand cherokee comes in that they have blown speakers(all 6); they go on to tell me that it is because the vehicle manufactuer placed an amplifier that is way to powerful for the speakers. My speaker failed at approx. 23,000 miles under normal use.(3)luckly, i am a trained mechanic and can make the repairs myself or the costs would have been much greater. I have had to purchase 2 window regulators at $246.10 ea and the speakers totaled $256.76 with a warranty.** also, i would like to point out that when my regulators failed the windows just fell down inside of the door; this left my vehicle vulnerable to weather, theft and other safety factors.

Notice of problem from chrysler, some eight months ago and correction still not performed.

Last week i received a mailer for the n47 customer satisfaction notification. It advised that my best option for complying with the program would be calling the customer care hotline. I have tried many times, at various times during the day. The response has varied from "no answer" to a recording of "we are experiencing long wait times", followed by no answer. The vru also advised registering online @ myjeepauto.com. Good luck with that - only a page of jeep ads and current incentives appears. The mailer advises that parts will be available sept. 15. Why not advise as to when the customer care hotline, or website, will also be active - and responsive?

Engine check light comes on, and vehicle will lose all power. Contacted dealer. They replaced many parts, but could not solve problem. Problem kept reoccurring.

Window regulator in passenger side window went out. This is the 2nd time this has happened to my jeep grand cherokee. It is a 2002. The first was about 2 months ago when this problem happened with the driver side window. These have each cost me 300 dollars. The part is faulty and jeep owners should be compensated for having to pay for poor craftsmanship on the part of jeep.

I am contacting the nhtsa due to a design flaw in the hvac system of of 1999 - 2004 jeep grand cherokees.the cause of this problem is the exact same one that countless others have been in communication. Who are experiencing this problem due to the weak blend and recirculation doors in the hvac systems. The doors are turned by a motor attached to the bottom of the door at the end of a hinge shaft. The motor stops turning when there is enough physical resistance from the door stopping against its housing. This puts stress on the shaft/door junction and over time strips the shaft so that it spins almost independently of the door. To address this problem, daimler-chrysler released tsb 2400104 - new hvac sub-assembly replaces blend or recirc door components. These new parts cost less than $200 according to the bulletin, but i find it hard to believe that daimler-chrysler expects their customers to pick up the tab on a design flaw.especially a design flaw that is so labor intensive that even though the parts are less than $200, the final bill will be in the $1,000 area.because it is no recall for this, the responsibility of this falls to the consumer, despite this being a very obvious case of bad design.there were no events leading up to this failure other than daimler chrysler selling a defective product to the public.a defect that effects a very basic necessity - heat.this failure results in not only an unacceptable comfort factor, but also effects visibility when hot air needs to be directed toward the front wind shield to eliminate fogging.as of this time, i am waiting for a response to this issue before i consider spending over $1,000 on a design flaw.

Heater no longer working.. Dealer found to be "faulty blend door" and "recir door".the issue causes windows to fog making it difficult to see while driving.i was quoted $1200-1600 to have repaired at dealer.. It's too expensive as i'm on a very limited budget... But very concerned about the safety of this vehicle

The automatic transmission shifts out of its gear as if the locking mechanism of the shifter is not working.

The luggage rack on the top of the vehicle pulled out.the screws and the crush nut below pulled right through the hole for the screw.this was done as we were tightening a strap to hold on 2 pvc pipes on the top.the only way one can secure anything on the top is to strap it to the side rails.when the dealership said neither they nor chrysler would help with the repair costs, i contacted customer service with chrysler.the person i spoke to there was michael.he told me straight out that they did not care.when i told them it could come off or lose it's load on the road putting people at risk.he said the company did not care and would not help fix the problem to prevent it from happening again.this should have been a very simple fix, simply put a washer on top of the crush nut they use and the backing piece becomes too large to pull through the hole and thus gives the top a more secure footing and support.the company, however, does not want to fix the problem.they only want to put it back the way it was.it still is a hazard to anyone following if the rail comes loose and loses its load in transit.not to mention that the load is lost too.i don't want to be behind the jeep that loses the luggage this summer.when i spoke to the body shop person about the situation, he told me that ...yes, jeep advertises the top rail as a luggage rack but that it really isn't designed to be used as one.what kind of a deal is that? one person at the dealership told me that it was designed for downward pressure only.that is all well and good for putting weight on the rails, but how does one strap down the cargo to keep it up there without strapping it down using the side rails?i just can't get over the fact that no one seems to care that this can potentially kill someone!why not just repair it to not do that anymore? why not just stop manufacturing it that way in the first place??the factory people said it was not a faulty manufacturing flaw.

I am hearing a grinding sound under my dash which is one of the reported first system of a failure.

Freedom chrysler/jeep, lexington, ky could not provide a timely scheduling to fix the issue per the recall notice. I spoke with [xxx], service department who told me i would have to bring the vehicle in for an evaluation (not needed per notice and later conversation with chrsyler group recall assistance center. [xxx] told me not all vehicle needed to be fixed and that is the reason for evaluation, also not true per recall center. Asked [xxx] to spoke to the manager, he forwarded my call. Service manager had a little more knowledge about the recall, i thought until he told me it would be two months until they could schedule an appointment. Reason cited was the chrysler were not providing the parts, also not true. He told me he would call back with an appointment date, that was several hours ago. I called the chrysler group recall assistance center and they were great. Help me schedule an appointment with another dealership.my complaint is about freedom chrysler/jeep in lexington for providing false information about the recall.information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).

Automatic climate control does not blow air at the same velocity from all vents.some vents get lots of air, some barely blow air at all.in addition, i have had this problem addressed twice, and still get hot air from driver and cold air on passenger when both should blow hot air.

2002 grand cherokee dual climate control lost heat in both zones.the consumer stated the problem was due to the weak blend and recirculation doors in the hvac system. The doors are turned by a motor attached to the bottom of the door at the end of a hinge shaft. The motor stops turning when there is enough physical resistance from the door stopping against its housing. This puts stress on the shaft/door junction and over time strips the shaft so that it spins almost independently of the door. The motor then experiences little resistance and keeps turning.

I have never been notified on any of the recalls on this jeepafter looking at recalls airbags can deploy when driving then see in the recall this evening on the news.

On march 8, 2016, while driving northbound on interstate 49 in harrisonville, mo, the engine speed raced when taken off cruise control.the jeep stayed at highway speed -- above 60mph -- and even pressing the brakes did not slow down the jeep.the only way i was able to get the jeep under control was to turn off the entire engine ignition.only by exerting effort to overcome and compensate for the loss of power steering and power brakes was i able to coast to a safe stop off the highway.the tow operator who responded attempted to start the engine but found the same result ' runaway engine revs.the jeep was towed to dealer service department that evening.the next morning, service advisor investigated and determined that the throttle pedal was stuck down to the floor.he loosened it by manipulation. The throttle butterfly valve was found to be stuck in the open position by a shredded piece of rubber that flaked off the resonator body intake connector.service department performed: 'rubber from intake seal stuck throttle body.removed debris'.the technician showed me the piece of shredded rubber and gave it to me.i kept it, and the entire defective resonator body, in my possession. There may be other reports of runaway engine revs but this instance seems to be related to the design of the resonator intake pathway. Although my jeep has 246,289 miles on it, the defect was not a result of wear but seems to be result of defective design. The intake air pathway is subject to shredding rubber parts which can come loose, enter the intake air pathway and block the throttle butterfly.this seems to be an unnecessarily hazardous design.

At two occasions the car suddenly accelerated as if the gas pedal was stuck.the accelerator was not obstructed by any carpet.the only way to slow the car down was by placing it into neutral and turn off the engine.after turning it back on it was still at high rpm ~5000.some time later the problem resolved it self. After many days at the jeep dealer the final diagnosis was that the issue cannot be duplicated and that the dealer refuses to do any work on this car.

My wife and i have a 2002 jeep grand cherokee which has about 79k miles. The vehicle has been very good to us during this time and was in mint condition until friday night. Friday night i went out to do some errands when i approached an intersection here in my town of webster. The light was red and one car was in front of me. I started to slow down when the car accelerated uncontrollably where i could not stop. I smashed into the car in front of me and so that i did not hit him again, i turned right at this four way intersection and there were two lanes of traffic waiting for the light to turn green. I turned the steering wheel so hard that i was now on 2 wheels trying to avoid hitting any of the cars as well. I grazed one car, but tore the front end of a honda van off before my jeep came to a halt across the street.this all happened in 3-5 seconds. By the will of god i did not kill anyone or seriously hurt anyone, as i was very lucky.most people, 10 in all in the four vehicles, i am sure have aches and pains like i do today. If i would have hit any car broadside, i would have killed i don't know how many. Damage done, i would say that 3 of the 4 cars are totaled. I found through my son that this has been a common occurrence with chrysler and that there have not been any recalls.please go into google and type in "jeep grand cherokee accelerating on own" and go to the 4th one down and look at all the accidents related to this same problem. Also my sister in virginia gave me a news station down there that carried a story on this. Again, go into google and type in "10 on your side jeep safety" and see their news clip.i am asking you with your wide array of contacts to get this word out to people as these items are very isolated, but the fact still remains that someday there will be an accident where several people get killed because of this defect that chrysler down not do anything about.thanks for you time.

While driving up a hill and and with no warning vehicle will shift gears and vehicle will start to accelerate. Dealer notified.

The vehicle was running and stationary in park.when the vehicle was taken out of park and into reverse it started accelerating backwards out of control.the driver pressed all the way down on the brake peddle which did not stop the vehicle.while in the midst of a collision he then put the vehicle in park and turned off the ignition.this took place in a parking lot and the vehicle went straight back into a fence.

The contact owns a 2002 jeep grand cherokee. The contact stated that while driving approximately 30 mph, she depressed the accelerator pedal but the vehicle would not accelerate. When the vehicle responded, it lurched forward. The vehicle was taken to an independent mechanic for diagnosis. The mechanic stated the catalytic converter would have to be replaced. After the repair, the failure continued. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 132,000.

While driving, the consumer had applied the brakes to stop at a stop sign when the vehicle suddenly accelerated. The dealer had been notified.tsthe consumer stated that the harder he pressed the brakes, the more the revving increased and forward surging occurred.scc

2002 jeep grand cherokee limited takes off by itself with a huge power surge.has happened when placed in "drive" and in "reverese."exceptionally difficult to stop.has happened on 5 occasions without warning.

Owner/driver turned into his driveway and pushed garage door opener to enter, but upon getting on driveway car accelerated. Driver took sharp left to miss structure, 4' from his house, and careened through the yard, between two trees, down back into the street while car continued to accelerate. Driver continued pressing brake and was burning rubber through the grass and street, jumped his curb across into neighbors mailbox on left side. Car continues to accelerate, not responding to brakes, so fast that driver couldn't turn right onto cross street, and instead car careened over a curb into a house directly across the intersection. The vehicle came to a stop upon hitting the garage doors, pinning driver into car, unable to unlock driver door to exit. Driver turned vehicle off - and witness pulled driver from car. Police arrived, along with ambulance. Car with body shop, and dealing with insurance, awaiting copy of police report.

Unintended acceleration of 2002 jeep grand cherokee, resulting in minor accident.upon putting vehicle in gear it revved and accelerated very rapidly and could not be slowed despite full brake pressure.incident resulted in major damage to 3 cars (including jeep) within a ~40 ft range.

While attempting to stop at a traffic light, my 2002 jeep grand cherokee limited began unintentionally accelerating.i was forced to use both feet to hold the brake down but the jeep continued to surge until i struck a truck in my lane.my car was damaged and sent to a collision shop for repair.they are attempting to check the reason for this unintended acceleration.it appears it may be associated with a faulty cruise control malfunction but we are not sure.

While traveling on the highway withour prior warning. The thottle cable became disconnect from the cable.please fill in additional information dealer is aware of the problem. Ts

Vehicle accelerated while braking at railroad crossing, causing it to move forward hitting a moving train at a ninty degree angle.

Put car in reverse to back up. Car accelerated at high speed (40-60 mph) without putting foot on accelerator. Unable to stop car despite braking and putting car into park.hit trees mailbox and house before coming to a stop in a ditch.car investigated by daimler-chrysler no defect found.dt

While preparing to back out of a parking space, my 2002 grand cherokee overland suddenly accelerated forward at a full rate of acceleration. My right foot was pushing on the brake pedal, not the throttle pedal. The vehicle continued to accelerate for about 2-3 car lengths until it struck a building, causing both front air bags to deploy. I was pushing on the brake pedal so hard, that one of the bones in my foot broke when the vehicle struck the building. I previously owned a 2000 grand cherokee and two cherokees, so i am very familiar with the brake and throttle pedal locations on these vehicles.

Dt*: the contact stated on three occasions, after the vehicle was driven for a short distance then turned off, and then turned on 15 minutes later, the vehicle accelerated uncontrollably after being put into drive.the engine had to be turned off to stop the acceleration.the vehicle was driven to the dealership, where the computer found no codes and the problem could not be duplicated.updated 12/12/2006 - the jeep is presently parked in the consumer's garaged because it is unsafe to drive.

I was coming upon a 4-way intersection with one car in front of me at the traffic light when my 2002 jeep grand cherokee accelerated at a great rate of speed as i touched the brake going about 5 miles per hour. I plowed into the 2008 chevrolet pushing it into the intersection. To avoid hitting it again, i turned the wheel hard to the right as there were 2 lanes of traffic waiting for the traffic light to turn green. I was told i went around the corner on 2 wheels, again at a great rate of speed, just barely touching one car and tearing the front end off of a 2000 honda van. There were a total of 4 cars in the accident, 3 of which were totaled, and a total of 10 people in these cars. I am so lucky that no one was killed at the rate of speed my vehicle was traveling, all because my jeep was like it was shot out of a cannon by itself.

Consumer noticed that while brake pedal was depressed rear wheels spun and vehiclesurged forward, rpms idled high.

J'ai un probleme de feinaga faible vitesles rous qui bloque voiture pique a lavan derap veillezexpliquer merci.

With engine ondriver pressed brake pedal and moved the shifter from park to drive when vehicle began to race. With both feet on the brakes vehicle would not stop, it continued to race, hitting a parked car.had to turn engine off to stop the vehicle.

Nar 03/05/2003the consumer experienced problem with the tail gate.on moderate occasions hard acceleration would occur.

My 2002 chrysler jeep 4x4 grand cherokee suddenly took off with no brakes.the accelerator seemed to be stuck and the brakes would not slow the car down.i was leaving the parking lot at work.i had both feet on the brakes, put it in neutral and pulled the emergency brake.this still would not slow the car down.i finally moved the gear into park and that seemed to work.after talking to people at work, this is considered a problem with these cars.no one can find anything wrong with it.i will not buy another jeep or chrysler car again.i don't feel they stand behind this repeated problem.

If i accelerate moderately hard and release the gas pedal.the pedal continues to remain depressed and the car continues to accelerate- almost as though the cruise control's resume feature is selected, but it isn't. The dealership was able to find and document the problem once, but their repair (replacing a leaking cruise control servo) was not effective as the vehicle is doing this again. The problem is sporadic and does not happen all of the time.dt

Accellerator stuck several times over a 24 hr period.car was a jeep cheroke 2002 jeep [xxx].the last time the accelerator stuck required the driver to drive the jeep off the road and hit a tree to stop the car.jeep was totaled - no additional investigation done by dealership or insurance company. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6)

Cruise control unit malfunctions, cruise control accelerates on its own when activating the resume feature on the steering wheel control will not resume to preset speed and accelerates, activating brake pedal disengagement switch only temporarily works it reaccelerates on its own.

Blend door actuator failure, safety issue!! no visibility!!!no heat on passenger side.

2002 jeep grand cherokee limited.may 2010 front passenger side window fell down while driving. March 2011 back driver side window fell down while driving with my 4 year old daughter on that side. Went to dealer said it would cost $800 to fix both windows. The way it sounds this is happening alot. It needs to be recalled. Had to drive 30 minutes in 20 degree weather home with daughter in car. Something things to happen asap. To much money to be spending ever 6 months to a year.

Three of four power window regulators have failed suddenly and without notice, all within a year of each other with the most recent being last week.each time it occurs, there is a popping sound followed by the window dropping into the door.i have so far been fortunate to only have this happen when driving at speeds <30mph and without my child or dog being in the vehicle; however, there's still that 4th window with the same faulty plastic component that has been failing.i replaced the first window regulator at full cost at the dealership when it happened last year.when the second one went out, i didn't fix it because of the cost and the fact that it was a rear window.after the third one failed, i got suspicious.the service manager at the local dealership has stated that he has seen this issue on numerous occasions mostly with the liberty model, but on the grand cherokee as well.it is obvious that chrysler is aware of the issue; however, each agent i spoke with on their help line tried to downplay the issue like it was a freak occurrence and that there was no reason for a recall.based on the research i'm now seeing online and the comments from the service manager, i know this is not the case.

Failure causes windshield to fog up and driver cannot see roadway.all ac and heater functions fail.this is the 5th failure after repeated repairs.the vehicle is unsafe to drive.

Blend and recirculation door failures in hvac unit.failure is extremely common, and costs over $1,000 in repairs.

Blend door failure on '02 grand cherokee.

Visibility: defroster/defogger system:windshield:blowerhaving a visibility problem with the heater/airconditiong in carheating/airconditioning not clearing windshield.__________________

Today while driving my 2002 jeep grand cherokee overland, the heater stopped sending warm air to the driverside defroster and heat outlets (has dual zone controls). I suspected it was a problem with the "flow doors" which control the amount of warm air to enter the passenger cabin. Upon researching the problem on the internet, it appears this is an identified defect affecting many jeep grand cherokee owners. The problem is apparently not correctable without replacing the "flow doors" and door actuators. I called the local dealership and they acknowledge it is a known problem and have received a technical service bulletin on the issue. Estimated repair cost is $1100 plus. My opinion is that since it is a known manufacturing defect, it should be covered through a recall and at no expense to the owner. Also the fix provided by chrysler dealership is known to fail prematurely after short period of operation.

In the fall of 2008, my son and my wife exited the front of the vehicle and closed their doors.within a second or two, both of them heard a bang but saw nothing wrong, as they were both at the front of the vehicle and unable to see their side windows.after returning to the vehicle, my son noticed his window was not up as he had left it.he was unable to raise the window normally so a cold trip home followed.a quick investigation revealed a failed window regulator.since i was not going to pay someone a ridiculous amount to replace the part, i did it myself afterfinding a window regulator at a local parts store.since the vehicle was not operating when the failure of the window regulator occurred, safety was not an issue relative to operation.however, since the failure was undetected at the time, or if it had happened after walking away from the vehicle, there was obviously a safety issue relative to an unsecured vehicle.the vehicle was open to anyone or anything wanting to enter it.it also created a potential for further damage from inclement weather.in august 2009, the driver side window regulator failed.the driver and front passenger side windows had been lowered to help cool the inside prior to driving.when the windows were raised, only the front passenger window responded.the driver side window would not raise.the vehicle was driven home where i replaced the window regulator.the same part failed in both instances.this part is obviously insufficient for its purpose.a failure of the window regulator and subsequent dropping window could easily cause enough distraction to initiate a moving incident.whoever owns the jeep trademark these days needs to fix this problem and issue a recall before there is an accident, a driver returns to a ransacked vehicle or worse, there is a car jacking by an unknown and uninvited passenger.

2002 jeep grand cherokee overland. Heater/defroster blowing cold air causing windshield to freeze up. I searched the complaints and cannot believe that there hasn't been a recall on this model vehicle. Has 60 minutes or the national media been apprised of the problems with this model vehicle? this is what i believe is a serious problem. Maybe not if you live in florida, but i live in connecticut. I only hope someone wakes up and addresses this issue!!!!

My window regulators keep failing one at a time in my 2002 jeep grand cherokee. The first time it happened on a major highway and there was a loud bang in which i thought i hit something. Then my window fell in the door providing me no protection on i-95. Most recently, in june 2009, my passenger window failed during a major electrical storm (evening of june 11, 2009 in wilmington, de) leaving myself and car soaked with no protection.

I bought my 2002 jeep grand cherokee used with 51,249 miles i found out after 30 days that my blend door needed to be changed out the dealer where i purchased it was kind enough to split the cost 50% my part $492. Now it has gone out again and you would have thought that it would last more than 2 yearswhat can i do besides trade it in.

Front driver side window went down and was covered under warranty.now allthree remaining windows are down. All three went within the same month. This is obviously a factory defective problem and very expensive.chrysler should recall and cover this issue at their expense.

2002 jeep grand cherokee, laredo, 4x4 i noticed that the vehicles hvac is not functioning correctly. Thiscauses sometimes obstructed views in passenger side compartment .this occurs everyday when vehicle is runningi'm currently in the process of repairing this defectmyself.

Air conditioning blower would quit working.found a jeep forum on line.determined the problem was the blower motor resistor wiring connections overheating.this is a very common problem with these grand cherokees.seems like jeep should have done a recall.

The blend doors stop operating correctly and there is no heat and no control of the air on the passenger side of the dash.dash needs to be removed to replace blend doors and mechanisms.

I own a 02 jeep grand cherokee limited.first it started off with only hot air on my drivers side and freezing cold air on my passenger side, now its just cold all around.i took the car to the dealership and they said its a problem with the blend door system and it would cost over 1000 dollars to fix.when i looked online to find a quick fix for the problem i learned there are thousands of people with the same problem. This should be deemed a manufactures defect.

The heater on my 2002 jeep grand cherokee blows cold air on the drivers side.

Hvac blend door breakage leading to expensive dashboard removal for part replacement.online forums suggest this is a very common problem.jeep grand cherokee laredo 2002.

Blend door failure 2002 jeep grand cherokee, cold air comes in on passenger side around glove box.can not turn heater on high, if you do heater turns off because of resister that has been replaced once already(had to wait for the part because of back order, imagine that).winter weather - cold outside, warm bodies in jeep, windows fog, no visibility!!leave jeep sit outside with fog on windows - scrape ice (which once was fog) off the inside of windows.this is a problem that needs attention by jeep.does someone have to loose their life before this gets addressed by anyone!!i understand that this part(s) are replaced and keep going out.at $1500 to fix each time, how can anyone afford to drive the jeep gc.

The automatic blend doors to control the heat are broken and now only blows cold air out of my vents, my windshield now freezes up very easily and makes driving in freezing condition very dangerous.

$40k jeep grand cherokee limited 50k miles heater / temperature failure in responding to any settingsdealer estimate for repair @$1,500.00 repair with same part as previously malfunctioned. 30 day warranty onlynot repaired unacceptable terms.

The heater / defroster stopped blowing hot air out on both passenger and driver's side of vehicle causing dangerous conditions while driving in cold conditions.i live in colorado and the other day even the inside rear view mirror was frozen and was no use.

Passenger and driver side power window actuators have failed.the passenger side failed first and was covered by an extended warranty.a few months later the driver side failed. Vehicle is only 6 years old.

I don't understand how the nhtsa can ignore the problem with the hvac blend door assembly unit on the wj jeeps.how can having no heat and no defroster not be a safety issue.i live in maine and can not afford the estimated $1200 repair to fix this widely known defect.try driving in 15 degree whether with snow on the roads and no defroster.guess what happens?your breath causes the windows to fog hence to the point on no visibility.i slid off the road after hitting a snow bank on the side because i could not see and was trying to scrape the quarter inch on frost on my window off.this is ridiculous chrysler needs to do something.

2002 jeep grand cherokee blend door actuator broken and defrosted is now disabled i can not see.

Prior to the problem the vehicle performed as designed and then suddenly a snap noise came from the dash area and then the windows fogged while i was driving. The failure was a plastic component of the climate control vent system and the consequences are no heating of the drivers compartment and compromised comfort & visibility while driving. The only solution that the jeep dealer offers is to replace the badly designed expensive parts with equally inferior expensive oem replacement parts which are inevitably going to break again. Diagnostic / repair quote $1600.00i sought advice / info regarding my problem and discovered on my own a company in texas which makes a reliable / permanent solution for the jeep grand cherokee poorly designeddual control vent & recirc systems.i bought an after mkt repair kit from a texas co. Heatertreater.com for $225. The superior designed parts are impervious to breakage like the oem jeep components and will not repeat this trouble in my vehicle like the original parts. Please review heatertreater.com as useful info as to how jeep engineers should have built it and to see demonstration of the problem. My old parts are available for you to review.

The defroster blows cold air randomly while driving in the winter.causes the windshield to fog, then freeze while driving.this is a very common issue and easy fix, but requires removing the entire dashboard assembly.to replace a $5 piece of plastic.this is a common issue and a safety problem and should be covered by the dealer.

Visibility: defroster/defogger system:windshield:blower.

No heat, poor defroster performance. Was told the problem is the heater blend door has failed and the cost is around $`1,800.00 to repair.i started last winter with no head on the passenger side, now there is no heat on either side. Defrosters not properly clearing windshield.

Cold air began coming fromthe vents side of the glove compartment when the heater was on.dealer found the air conditioner/heater blend doors that direct the air had broken.a plastic part that directs the doors had broken.dealer technicians said they have repaired several vehicles with this problem.

In the fall of 2006, the heat in my 2002 jeep grand cherokee stopped working.i did some online research and this problem was so common that i easily found plenty of people with the exact same problem that were able to self-diagnose the problem using the jeep's internal computer to output the system faults.using the same method to enter the azc self-diagnostic mode, the climate control display outputted the system fault codes 52-54-56.since most of the consumers i've run into with this problem get that exact code, or have had the same problem diagnosed by a jeep dealership service department, i already know that it will cost anywhere from $1000+ to be repaired, the majority of it being labor as the entire instrument panel assembly has to be removed.to address this problem, daimler-chrysler released tsb 2400104 - new hvac sub-assembly replaces blend or recirc door components.each new sub-assembly consists of several individual components. The new sub-assemblies improve component reliability. It is recommended that the respective sub-assembly be installed if a blend air door(s), a recirculation door, a door link, or a sub-assembly housing requires replacement.these new parts cost less than $200 according to the bulletin, but i find it hard to believe that daimler-chrysler expects their customers to pick up the tab on a design flaw.especially a design flaw that is so labor intensive that even though the parts are less than $200, the final bill will be more than $1,000.a job so consuming that it wouldn't be wise to have it serviced by anything but a jeep service technician.not to mention some repair shops won't even take on the job due to the time and possible accountability of such a project.to make a vehicle where the heat does not work correctly is unacceptable and most likely dangerous.not only because of the effects extreme cold can have on a body, but also due to the heat being used for defrosting.it cost $884.00 to repair.

I as well as many other people am having problems with my power windows cords and regulators breaking i have put over $400 in one window and now have 2 more broken. Chrysler states first that because i am the 4th owner they cannot help me, then states that because of my cars year (2002) and mileage (126k) they cannot help me.

The contact owns a 2002 jeep grand cherokee. The contact stated that the vent controls failed to work upon using the button to turn on the heat. The contact stated that the vents blew cold air repeatedly. The vehicle was taken to a repair shop who diagnosed that the recirculation door assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.

I own a 2002 jeep grand cherokee limited with 84,400 miles. The events leading up to the failure of the ventilation system were (1) rapid fogging of front windshield,(2) fogging of front passenger windows,(3) failure of passenger heat while still maintaining driver heat function, and (4) only cold air release on passenger side of jeep. Consequently,(1) the windshield and front windows do not defog, and (2) no heat whatsoever comes from the passenger side floor and dashboard ventilation system. To correct this problem, a "blend air door" is necessary at a cost of approximately $1,200 inclusive of 7 hours of labor. According to the certified service department at the local jeep dealer and online forums, this has become a very common problem for 2000-2004 jeep grand cherokee limiteds with duel zone ventilation systems.

I own a 2002 jeep grand cherokee limited v8.since i have owned the vehicle i have been battling with no heat.there is a problem with the blend door that comes with the dual module heating and cooling system.i sell homes and people do not get loans if there is no heat in the house.it is considered uninhibitedly.what do i say to my 2 year old when they want to be warm while driving anywhere in the cold months.their are to many people with the same problem with the same vehicles.a recall is mandatory.

Jeep blend door break - visibility problem because of defroster.

Visibility: defroster/defogger system:windshield:blower.

Two years ago my passenger side heat stop working. When i took it to the dealer, they stated that it was not cover by any warranty and it would cost $1500.00 to repair. So the put tape over those vents and only had the driver side working. Last may my driver side stop blowing hot air also. Took back to the dealer, guess what it will cost $1200.00. I'm tried of this, jeep should have a recall!

2002 jeep grand cherokee.blower controller connector is overheating and melting connector and now not working.replacement with new connector is possible from dealer with morpar repair kit #05102406aa .however... This does not fix the problem as it will happen again and again.this is due to strain on the blower motor drawing high amps because the common problem with this jeep is with the ac "blend doors" which was the first problem for me....as with many jeep cherokee owners.it costs over $1000 to fix a simple problem with the blend door because the entire dash has to be removed!so, the blend doors are a common problem with an expensive fix, and if you don't fix it, the blower motor and controller will overheat, leaving you with no air control to remove moisture in damp weather.the controller could overheat, possibly cause a fire, or if the controller and blower don't work, you have no way of clearing foggy windows....bad thing!very frustrated as this should be part of a major recall.why should so many jeep owners have to pay for a simple, yet expensive fix?

Visibility-defrost.

Inability to see through the windshield due to excessive moisture on windshield and unable to clear windshield.

While driving home last year i rolled my driver side window up and heard a loud bang. I at first thought that someone had hit my vehicle with a large rock but then the window dropped down into the door.when i got home, i went online and found quite a few complaints about the window regulators failing in chrysler grand cherokees and the fact that chrysler is aware of the issue but refuses to cover the repair.i also found that these problems could have been prevented if they'd just used a 25 cent piece of metal instead of the plastic piece they used.because i could not afford the $400 + it would cost to have this repaired, i found the instructions online and bought the replacement regulator and replaced it myself.however, all the complaints i read about say that all the windows will fail at some point.i have neither the time or even the money to get them all replaced.i think this is something that chrysler should address.had i been on the interstate when this happened, it quite possible that the bang of the piece failing would have been enough to cause me distraction and lead to an accident.

Climate control system blend door failure.

Have a 2002 overland jeep and the heat has gone out on it for a second time. Very expensive to keep fixing and was told this is common for this vehicle.

Heater/ac blend doors have detached from the shaft attached to the electric motor.the doors circulate conditioned air to the cab and are responsible for defrosting the windshield.the windshield no longer defrosts causing visibility issues during the winter months.

Cold air blowing from passenger side vents and windshield defroster regardless of control or temp settings.driver side temp adjustments work properly, but passenger side and windshield defroster controls do not provide any heat. Windshield does not defrost, as temp mix is not functioning for passenger vents or for windshield defroster.problem has not been resolved.

Same common problem that has occurred on thousands of chrysler/jeep grand cherokee's.the blend door actuators that regulate hot and cold air fail so that heat stops working entirely.this also means the defrost stops working which is a major safety hazard when driving in wet and cold climates like the winter months in washington state.i recently drove over one of our mountain passes and could not see anything because it was snowing and i could not defrost the windshield.the repair costs $1600 at a chrysler dealership.

I was getting ready to go to work. It was cold and i needed to turn on the heat. I turned the heat on and all i got was cold air, the entire 30 miles that it takes for me to get to work. Took it to the dealership and they told me that it was my blend doors and that it would cost $1500.

2002 jeep gc overland.for the past 20k miles blend doors do not operate properly causing terrible frosting of interior during cold weather.safety liability.

The hvac system has many faulty issues which directly effects the ability of the defroster to operate properly if at all . The blend doors as well as the recirculating door are defective. The air ducts do not blow evenly. This causes the inability of the temperature control unit to effectively defrost the windshield while driving down the highway.

Blend doors broken causing no heat to driver side of the cabin. In winter driving, air is so cold it causes numbing of the drivers foot and legwhich causes difficulty in moving from the accelerator to the brake. This condition occurs under all conditions, from start up to shut down. This affects the drivers ability to respond to necessary braking conditions, especially in emergency situations. Cost to repair condition is in excess of $1200.00. Research is that this condition occurs to the majority of vehicles with this make, model, and will reoccurs multiple times in the vehicles lifetime.

The blend doors that control the heat for defrosting the windshield for safe clear visibility break about every three years. My vehicle has had this happen three times since i bought the car new. It is always the same thing the needs to be fixed. Plastic material that hold the blend doors break in the same spot. The cost averages $ 1400.00 to repair.

I was driving and heat stopped flowing and a/c stopped flowing. It is winter time so the front windshield was unable to defrost, leaving the windshield foggy and hazardous to drive in.

The contact owns a 2002 jeep grand cherokee. The contact stated that the front driver, front passenger, and rear passenger side windows failed. The contact took the vehicle to a mechanic and was told that the motor for the windows failed. The vehicle was repaired. The failure mileage was 63,000 and the current mileage was 71,000.

The defrost only works 50% of the time.did not work while driving down the highway at 65mph. This was extremely dangerous as i could not see through the windshield.the next day was working fine and a week later i had the same issue.i had the heater core replaced and the issue is still happening.

I purchased my 2002 jeep grand cherokee limited 2 years ago, and 6 months ago, the passenger side blend door actuator died as well as broke the blend door itself upon inspection.this is a problem as it takes removal of the entire dashboard, draining and refilling the ac system and draining and refilling the antifreeze.i spent greater than 10 hours working on the problem.this is not just an isolated incident as there are entire websites set up to help fix the problem (http://www.wjjeeps.com/hvac_sub_assembly.htm).there are numerous message boards relating this problem, and even a company who sells a metal replacement to the plastic part.

I own a 2002 jeep grand cherokee limited with 58,400 miles. The events leading up to the failure of the ventilation system were (1) rapid fogging of front windshield,(2) fogging of front passenger windows,(3) failure of passenger heat while still maintaining driver heat function, and (4) only cold air release on passenger side of jeep. Consequently,(1) the windshield and front windows do not defrost, and (2) no heat whatsoever comes from the passenger side floor and dashboard ventilation system. To correct this problem, a "blend air door" is necessary at a cost of approximately $1,200 inclusive of 7 hours of labor. According to the certified service department at the local jeep dealer and online forums, this has become a very common problem for 2000-2004 jeep grand cherokee limited with duel zone ventilation systems.

Blower system blend door failure.

2002 jeep grand cherokee - climate control blend door failure.the passenger side temperature blend door failed at 53k miles.this is a known problem with all jeep grand cherokees.the failure was repaired under a self purchased (i.e non-chrysler) warranty with a $250 deductible.the warranty company would not repair the drivers side bend door, thus this repair will most likely need to be performed again.

2202 jeep grand cherokee. Had only cold air on passenger side; but still had function on driver's side.now no heat whatsoever.cannot clear windshield.estimate for repair at local garage $1500-1800.told is very common with cherokees.when will someone take responsibility for this issue?

My 2002 jeep grand cherokee first lost heat on the passenger side, then a few months later the drivers side heat would not work as well. I was told by my mechanic that the blend doors actuators were not working and would have to be replaced at the cost of $800-$1000. I have been told this is a very common problem. I think this should be a recall issue. Please advise.

Events leading up to failure: normal usage of vehicle cabin comfort and safety controls (air conditioning/demister) systems.failure: cabin air conditioning system now does not regulate temperature.the system cannot be made to use hot or cold air on demand.in investigating this failure, it has come to my attention that 99% of all other owners of this vehicle report experiencing a failure of the 'temperature blend control doors' within the 'a/c blend assembly'.consequences: the vehicle demister is unable to clear the front windshield of mist/fogging (effectively, depending on outside temperature).corrections: no corrections have been performed due to cost prohibitive expense to do so.the local dealerships quote a price of around $1800.00 to repair the failure, while obtaining parts and performing self-repair will cost upwards of $300.00 plus time spent.

Failure of heating system on passenger side of vehicle. The failure of a blend door caused only cold air to be sent to all passenger side air discharges which include the windshield defroster.on cool morning the passenger side windshield would not clear completely of dew, this problem could severely compromise sight out of the right side in the winter months.several web sites that were visited while researching cause indicated that this is a common problem and parts have been upgraded, also stated that due to labor involved that it was a very costly repair.some people writing in to these sites indicated that repairs would no be made. Individual driving as well as the rest of the public that are on the roadways with the affected vehicles.

My ac system is faulty. Hot and cold air blows at the same time. Windows constantly fog up and i can't see. Getting blend door codes on the climate control reader.

I own a 2002 jeep grand cherokee limited. The events leading up to the failure of the ventilation system were (1) rapid fogging of front windshield,(2) fogging of front passenger windows,(3) failure of passenger heat while still maintaining driver heat function, and (4) only cold air release on passenger side of jeep. Consequently,(1) the windshield and front windows do not defog, and (2) no heat whatsoever comes from the passenger side floor and dashboard ventilation system. To correct this problem, a "blend air door" is necessary at a cost of approximately $1,200 inclusive of 7 hours of labor. According to the certified service department at the local jeep dealer and online forums, this has become a very common problem for 2000-2004 jeep grand cherokee limiteds with duel zone ventilation systems.

Regarding my 2002 jeep grand cherokee ltd....only cold air blows from heater on passenger side of car...have been told this is a very common blend door failure on this model and an extremely labor intensive, expensive repair.

Driving through another state in sub-zero temperatures, my heater immediately and without notice, stopped working in my 2002 jeep grand cherokee. I could not proceed further, as i had in the vehicle older people who would be too susceptible to the cold. I took it to a dealer who told me they have fixed over 16 of these problems with the blend doors at $1000 for the cost to fix it.

No heat on passenger side in january 2007, september 2007 no air both sides, then november 2007 no heat at all from both sides.the jeep has been in and out of the dealer all year with many issues,as employee of chrysler ,i love my jeep that i purchased new, just not happy with the repair work needed all the time .

(1)the hvac blend and recirculation doors on my 2002 jeep grand cherokee limited broke.(2)this resulted in only cold air blowing on the passenger side.(3)dealer quotes for repairs (parts/labor) are $800+.

Blend door failure in 2002 jeep grand cherokee.may 19, 2008.

I have been having troubles with the blender doors closing all the time on my 2002 jeep grand cherokee limited. I have had the suv for not even 3 years and the doors have closed 4 times already. 2 months ago they closed and it cost $1,200 to fix it, now 2 months later the doors closed again today 5/27/10. This is getting out of hand. These blender doors have a defect and chrysler is not doing anything about it.

Heating system in 2002 jeep grand cherokee failed.i don't have defrost, heat.have heard of numerous complaints from other cherokee owners with the same problem.

Started the car and one day the heater just started blowing cold air. Never made any noise or anything but slowly the passenger side stopped blowing hot air then the driver side and even the windshiled. No repair has been made becuase of the cost ranging from 1,000 to 1,500 dollars. New parts need to be made free of this defect and manufacturer should cover the cost of repair to every owner in which it occurs.

Faulty blend doors in 2002 jeep grand cherokee ltd a/c unit.

No heat on the passenger side.windshield fogged up on passenger side. Defroster didn't work. Greasy substance on inside windshield and windows. Diagnosis: shaft on blend door broken ie. No heat. Replace shaft & door. Expensive. Heater core had to be replaced - very expensive.had to go in through the dash for both repairs.jeep not interested in talking to us about these problems.

Jeep grand cherokee blend doors. That all i have to say. The blend doors are junk.they break in every jeep gc.it's a 1500 dollar job that chrysler is aware of.it happens in all jeeps.the doors break, leaving the passenger compartment with no heat.chrysler is aware of this problem.they have issued a tech bulletin, but still they do not recall this part.this is '!@#$%.they know about the problem.fix it for the consumer already!

The contact owns a 2002 jeep grand cherokee. The contact stated that the dual heat system failed and would not allow the heat to circulate. The vehicle was taken to an independent mechanic where they advised him that the dual heating system needed to be replaced. The manufacturer was contacted and they offered no assistance. The failure mileage was approximately 110,000.

Several months ago i lost heat on the passengers side in my 2002 jeep grand cherokee limited 4x4 sport utility 4dr. I had been trying to save up some money to go have this fixed,and had been searching all over the internet looking on jeep' websites even, trying to figure out what was wrong with my jeep.then on friday, november 10, 2006, the driver side heat quit working during a snow storm.i left work about 5:00 pm and it was snowing and starting to freeze. The windows werent getting foggy or anything they where just icing up it got to the point where i could only see out of a little spot right where the fan blew on the window. I went 35 mph on a 65 mph speed zone because oncoming traffic would temporarily blind me. I don't live in florida, i live in montana. What are people around here suppose to do when this happens to them. Stop on the side of the road to scrape the ice of their windows, as another vehicle plows over them, due to the icy road conditions.in montana we have long commutes, some people drive from red lodge all the way to billings. It takes an hour andto 2 hours depending on the weather. We don't have taxis. This problem can happen at any time. This may not be a problem to people in a warmer climate, but it is to people up north.a very common problem in 1999-2004 model grand cherokees has been weak blend and recirculation doors in the hvac systems. In january of 2004 jeep issued an informational tsb (#24-001-04) which introduced newly designed sub assemblies. Www.wjjeeps.comi have found the items, the repair instructions and the tsb # on this website http://www.wjjeeps.com/hvac_sub_assembly.htm and there is still no recall on it. This is a threatening problem to jeeps consumers, especially the ones in colder climates. I can't afford jeeps mistakes, whether it's financially for physical.

The contact owns a 2002 jeep grand cherokee. The contact stated that the heater ducts would not function correctly due to leakage in the evaporator coil. The heater core was replaced by the dealer. After the repair, moist air emitted throughout the vents causing the windows to become foggy. The contact hadconcern with the health and safety hazards regarding the air quality circulated throughout the vents. The failure mileage was 65,351.

- the contact called regarding 2002 chrysler grand cherokee.the heater failed in the vehicle. The chrysler dealer has diagnosed the problem as the mid-case blend door unitneedingto be replaced.the failure mileage was 59,000.

Defroster stopped blowing hot air, windshield fogged up, blender door on heating system needed to be replaced.

Faulty dual climate control.

I own a 2002 jeep grand cherokee overland. E events leading up to the failure of the ventilation system were (1) fogging of front windshield,(2) fogging of front passenger windows, (3) failure of passenger's heat while still maintaining the driver's heat function, and (4) only cold air released on passenger's side . Consequentlythe windshield and front windows did not clear. Whatsoevercame the passenger's side floor and dashboard ventilation system. To correct this problem, a blend air door was necessaryfor apprately $1,200. According to the certified service department at the local jeep dealer and online forums, this has become a very common problem for 2000-2004 jeep grand cherokees with duel zone ventilation systems.

I have a 2002 jeep grand cherokee overland that had approximately 46,000 miles at the time of incident. It was a previously owned vehicle and about 6 months after purchase, i turned on the heater and there was nothing but cold air blowing.when i went to the dealer to get it fixed, they said it could be a simple computer problem, or a major mechanical problem, where the vents get stuck. It ended up being the major one, and they said it was common for this to happen on this model jeep. They installed new blend doors and actuator motors, which cost me about $1,200. It is so costly because they have to remove the entire dash to reach the problem. The labor was $776.04 and the parts were $389.47after it was returned, about a month later, my car wouldn't start up, because the dealer did not fully connect a wire harness back together, so it vibrated loose and wouldn't allow the keys to start the ignition. This is a safety feature of the vehicle, where the keys have to be programmed to work in the ignition. It made it so it didn't read my previously programmed working keys. I ended up being stranded about 10 miles from the dealer. Thanks to aaa, they came and picked the car up, and then took it to the dealer, which they fixed that for free, on account of it being their fault.

Under normal use of my 2002 grand cherokee overland, the automatic climate controls system has started to not work properly. The problem is that when the heat is on, cold air will blow on the passenger side and the front defrost will not work properly either. I have not fixed the failure yet because the repairs cost over $800 and i can't afford it.

The passenger side vents blow cold. Driver side vents work fine.

On my 2002 jeep grand cherokee limited with only 55,000 miles, the defrost / heater does not work properly.from my limited research, it appears the blend door for the dual climate control is an issue for many jeep owners.note:does tsb 2041004 apply to this issue?

1) rapid fogging of front windsheild,(2) fogging of front passenger windows,(3) failure of passenger heat while still maintaining driver heat function, and (4) only cold air release on passenger side of jeep. Consequently,(1) the windsheild and front windows do not defog, and (2) no heat whatsoever comes from the passenger side floor and dashboard ventilation system. To correct this problem, a "blend air door" is necessary at a cost of approximately $1,200 inclusive of 7 hours of labor. According to the certified service department at the local jeep dealer and online forums, this has become a very common problem for 2000-2004 jeep grand cherokee limiteds with duel zone ventilation systems.dealer said no recall due to no safety concern.isn't a window that can't be defrosted a safty concern?

Another blend door failure complaint. Passenger side went out and not only does it affect the defrosting ability on that side of the windshield, a passenger has no heat either. Blows cold air all the time. Chrysler has known about this problem with the cheap plastic parts used to manufacture the units but don't take responsibility for doing the right thing and fixing them for free. My jeep had less than 50k on it when the failure occurred. I will never buy another chrysler product. They are despicable.

My jeep grand cherokee's ventilation system has a fault component which causes the vents to blow all cold or all hot air.it causes my windshield to fog up uncontrollably.the repair should really be the product of a factory recall, instead, it will cost me approx $1400 to fix this problem on my own.i know this is a major failure point on these vehicles from 1999-2004.it is a major safety concern and i am willing to file a class-action suit against daimler chrysler as a result of this failure.

Due to poor manufacturing and low quality parts, 1999-2004 jeep grand cherokees have been subject to breakage of interior parts controlling the heating and a/c systems, including but not limited to the blend doors and actuator. This system breakdown can occur suddenly, and can affect both the a/c and heating systems. When this occurred to my 2002 jeep grand cherokee ltd. It was in the dead of winter (dec 2009) and the weather had been extremely cold. I was unable to properly defrost my windows, causing extreme difficulty in seeing out of my windshield and right side mirror. Because of this i was often having to roll down my windows--even if it was snowing--in order to drive safely to school and work. In march i took my car to a local jeep dealership to get more information on this issue and i was told by one of the service advisor that this is a known problem in many jeeps, and is seen very frequently. Due to the problem being in the dash of the vehicle, the repair quote is over $1,300.00, and is not covered by my pre-owned vehicle protection planwith western general. Daimler-chrysler has received thousands of complaints about this issue but refuses to recall a warranty or assist jeep owners in repairing broken parts. I am not comfortable paying $1,300 and being penalized for daimler-chrysler's mistake when, if repaired with the same parts, i could be facing this same issue again very soon!

In the fall of 2007, the heat on the passenger side of 2002 jeep grand cherokee stopped working. I did some online research and this problem was so common that i easily found plenty of people with the exact same problem that were able to self-diagnose the problem using the jeeps internal computer to output the system faults. Using the same method to enter the azc self-diagnostic mode, the climate control display output the system fault codes 52-54-56. Since most of the consumers i've run into with this problem get that exact code, or have had the same problem diagnosed by a jeep dealership service department, i already know that it will cost anywhere from $1000+ to be repaired, the majority of it being labor as the entire instrument panel assembly has to be removed. To address this problem, daimler-chrysler released tsb 2400104 - new hvac sub-assembly replaces blend or recirc door components. Each new sub-assembly consists of several individual components. The new sub-assemblies improve component reliability. It is recommended that the respective sub-assembly be installed if a blend air door(s), a recirculation door, a door link, or a sub-assembly housing requires replacement. These new parts cost less than $200 according to the bulletin, but i find it hard to believe that daimler-chrysler expects their customers to pick up the tab on a design flaw. Especially a design flaw that is so labor intensive that even though the parts are less than $200, the final bill will be more than $1,000. A job so consuming that it wouldn't be wise to have it serviced by anything but a jeep service technician. Not to mention some repair shops wont even take on the job due to the time and possible accountability of such a project. This is a major safety issue; not only because you lose the ability to defrost but of the effects extreme cold can have on a body too.the nhtsb needs to address this with daimler chrylser.

Heater/defroster stopped blowing warm regardless of heat switch position. Went to dealer and was told all heater/blend doors were broken.they were all replaced, and it took 3 days for them to finish.

I own a 2002 jeep grand cherokee limited and it is equipped with dual climate control. I've noticed a funny noise coming from the bottom of the dash it almost sounds like a twisting or a clapping noise. Just recently i needed to turn on my heater because it was really cold out and for some reason although the temp was set all the way too high it was still blowing cold air from the driver side. However, the passenger side still worked fine. I bought this vehicle used and i know it will cost way more than i can ever afford for this repair. I have investigated this issue and understand that the problem is imminent to jeep owners. I understand that the company feels it is not a safety issue but a luxury. However it is for most of us that own a suv it is because we need to transport our families comfortably. For that is what they advertise. I have a new born child and i think it is ridicules i can not transport her in my jeep because it is to cold for her and she would be at risk of getting pneumonia, because the chrysler corporation has failed to take care of their customers. Please help us in making the company fix their inadequate climate control problem and live up to their expectations.

Dual control a/c heater unit on the jeep grand cherokee limited stop working.

Dual climate control:passenger side has no control/blows cold air when system is activated. Cold air from all passenger vents. No heat for passenger comfort,or window defog on passenger side.

Climate control blend door failure - fogged up front window and nearly caused an accident.

On dual climate controls, one side of the vent will not let hot air circulate but blows just cold air. Will not defrost on one side . After talking to other jeep owners this seems to be a commam problem.

The heat in my 2002 jeep grand cherokee limited (72,500 miles) stopped distributing heat. First the heat stopped on the passenger side, then a few weeks later, the heat failed everywhere.i had to get the blender doors, actuator, heater core and evaporator replaced. The cost of the repair at a jeep dealership cost nearly $1,500. I've heard this is a common problem on this model jeep.

Complaint # 10179028 - blend door - denso's hvac system is substandard and an expensive fix; not covered under extended warranties.

Dt*: the contact stated while driving 65 mph on normal road conditions, the windshield defroster did not work.there were no warning lights illuminated prior to the incident.the vehicle was taken to the dealership, who determined the mid case blend needed to be replaced.the manufacturer was also contacted, who expressed the failure was not a safety feature and the repair must be covered by the contact.the contact expressed concern because a lack of visibility should be considered a safety risk and the repair was rather expensive.

My 2002 jeep grand cherokee limited edition suv has had a significant failure in the hvac unit. The passenger side vents only blow out cold air, as if the air conditioner was on, but the temperature is set on high. The driver side vents blow out air according to the controls but the speed of the air is weak, even though the controls are set on high.

02 jeep grand cherokee blend door failure, heater and defogger failure.

- dual climate control system on 2002 jeep grand cherokee limited failed. Cold air was blowing from one side despite the settings. Resulted in a $1200 repair at the dealership.-dashboard has a loud creaking sound coming from its underside when i turn on the ventilation.-creaking from the dash seconds after shutting the engine off.

(1) none that we are aware of. Feature just stopped functioning.(2) the air conditioning and heater does not direct air flow properly. Cold air is directed to the lower passenger side vent regardless of control settings. (3) duct tape placed over passenger lower air outlet.other: the problem started before our extended 70,000 warranty had expired but we didn't realize there was a problem until just after passing 70,000 miles. We kept trying to adjust the controls until it became obvious there was some problem with the way the controls were responding to settings. We are not sure of all the effects this problem may have, such as loss of control of other air conditioner / heater settings which may affect visibility related to the defroster/defogger system as controled by the windshield blower.

Repeated climate control blend door failure on 2002 jeep grand cherokee.

About 3 months ag, the blower started blowing out cold air on the passenger'sside. Just figured out what was wrong and going to try and find the part and fix it.

The heat on the passenger side of the jeep is blowing cold air in winter, even when it is set to maximum heat.the dealer told me that there is a service bulletin on the blend door and they want over $700 dollars to fix it.my question is if they know there is a problem with it from design how come they don't fix it for free and why should i pay for it when they knew they sold me a bad design.also now the ac is blowing hot air and they are telling me it is the same problem with the blend doors. This is a safety issue since in the winter i can not defrost the front windshield and have to pull over to clean the ice and fog build up from inside the window.

Dual climate controlls on jeeps fail. One side of the units will not heat and only blows cold air thus making winter driving very dangerous. I believe this is a known defectthat should be looked at.

Ventilation system does not properly work.1/2 of system blows cold air when heat is requested of system.known and widespread issue on vehicle listed.creates safety issue as defroster does not completely and safely remove frost/fog from windshield.

The car does not blow heaton the passenger side. Apparently there is a well known problem with the blend doors and the actuators.it is very dangerous in the winter when the right side of the jeep does not defrost because no worm air blows out.no visibility.

I too have purchased one of the junk vehicles with it's un-usable extended warranty. My passenger side heat went out first and now all my heat is gone. I don't feel this complaint has been looked at by anyone when it is clearly a safety hazard to drive in inclement weather. All of us who have been duped by chrysler should get together and start a class action lawsuit against chrysler. I do know one thing for sure. This is the last chrysler vehicle i will ever own!

My blend doors are broken.i receive no heat from the drivers side.i have searched every jeep forum i can find and have found this to be a very common issue, not due to usage but poor planning on the manufacturers part by using poor construction.

Failed hvac blender doors have caused vehicle to lose heat functionality.this is causing the car to be unable to defrost so during poor weather conditions the vehicle is unusable.

Bad design/material of hvac component , blend door,causes part to brake, which then does not permit heated air to defrost passenger'sside of front windshield,ice builds up on windshield, causing poor visability.

The heating system in my vehicle has a part that has gone out and is 1,300 to fix when jeep knows there is a problem with the heating in the years 1999 to 2004 when the windows fog up you can only defrost one side of the vehicle the other you can't see out which could cause a crash which could be deadly.

Windshield fogs to point of zero visability. Hvac has failed - no heat from any vent. The windshield will not defrost/defog making the vehicle extremely unsafe to operate in rain and cold weather.

My 2002 grand jeep cherokee's heat stopped working and i was told that the actuator doors were gone. This was determined by the dealer. Now my heated seats have stopped working.the dealership gave me an estimate of about 1300.00 dollars to replace the doors.

The a/c, and heater does not work properly!!! on my 2002 jeep grand cherokee limited (wj), the heat does not work on the drivers side, there is a flap under the dash that is jammed shut, so the heat only works on one side!!! i got a quote to get this problem repaired, and it was 800-1200 minimum!!!!

- the contact stated that while driving his 2002 jeep grande cherokee (failure mileage 38500) at 35 mph in the snow at 18 degrees, the defroster failed to operate properly.it began to blow cold air and then stopped functioning .the windows steamed up and visibility was poor.the contact took the vehicle to the dealer and he was notified that the blend doors were sticking, and not opening and closing the way they should be.the contact is concerned about having an crash due to poor visibility.

Defective hvac blend doors on jeep grand cherokees from 99-04.under normal use these blend doors fail and require a $1800 fix that requires total disassembly of the interior of the vehicle by a trained dealer mechanic.in order to have adequate heat and cooling in my vehicle i had to pay to get it fixed.

The contact owns a 2002 jeep grand cherokee. The contact was driving 40 mph when the heater failed. The vehicle was inspected and it was discovered that the heater control modulator was melted. The vehicle was inspected and diagnosed as needing a replacement box. The vehicle was repaired but the failure was beginning to recur. The manufacturer was made aware of the issue. The approximate failure mileage was 127,000.

Heater blend door broken.no heat at all!!kind of dangerous if you can't defrost your windows because you have no heat.this is a very common occurrence for my model jeep grand cherokee.

I own a 2002 jeep grand cherokee limited with 51,474 miles.i purchased this as a used car on nov 30, 2006 from a reputable (?) dealer.to my mistake, we did not check out the heat. We do live in south west fla.upon needing heat to take the dew off my windshield i found i have none.my windshield and side windows do not clear on mornings that heat would help in that situation.it is extremely dangerous as you would expect.no heat comes from anywhere.the dealer checked it out and said it was a "blend air door" problem and would not be covered under a used auto purchase since we declined the extended warranty.(we took it back on dec. 12,2006 to be checked out at dealer)the dealer said it was a "common problem that costs a lot of money,usually over $1000 to replace.i then asked my own mechanic his opinion and he said he will not touch the repair because of the time, labor, and money involved in doing this when he thinks it is a dealer issue.if you do an internet search for blend air door problems you will find this a common problem for 2000-2004 jeeps.

Apparently there is a huge number of jeep grand cherokee owners with defective blend door actuators. I am one of them.i own a 2002 jeep grand cherokee limited and have no heat on my passenger side.no defrost, big safety issue. Dealer quotes over $1,000 to repair.i can't afford that!

2002 jeep grand cherokee ltd with dual zone cilmate control system.at 50,000 miles the passenger side heat and defroster stopped working.now in at 60,000 miles the driver side heater has also failed.per a web site it is a very common occurance with this vehical. It appears chyrsler is not taking any action to recall this saftey issue.

2002 jeep grand cherokee climate control blend door failed. This causes outside air to blow from the passenger side of dash even when heat setting is turned to maximum temperature. Defrosting windshield under winter icing conditions very difficult. Dealer wanted $500 - $1500 for repair, depending on amount of labor required removal of dash.

2002 jeep grand cherokee blowing cold air. I had this looked by the dealer and they said that they needed to replace hvac sub assemblies. They quoted me $1000 to have this fixed. After researching this problem online, it appears that this is a common problem for 2002 (plus other model years) jeep grand cherokees.

Blend doors on my 2002 jeep grand cherokee not working.

The hvac blend doors on my 2002 jeep grand cherokee (wj) overland failed at approximately 88, 000 miles causing a loss of heat and defrost abilities.due to the construction of the vehicle it will require a trained mechanic a quoted seven hours of labor to replace a plastic part which has failed.i believe this is a safety hazard, the loss of defrost ability, that jeep manufactures have been aware of and that a recall should be issued so that these jeeps, regardless of mileage may be repaired at no cost to the current jeep owner.

I own a 2002 jeep grand cherokee overland edition with dual climate zones. When the heat is on, passenger side vents blow cold air. Driver side vents blow warm air. In looking on jeepforum.com, it appears that this is happening to most people who own this type of vehicle. It is a known blend door issue.

The heater/air conditioner began working less and less efficiently.now neither will work at all, causing my family totravel unless the weather is just right.nothing the repairs cost $1400.

Brought my 02 jeep grand cherokee in november 2007 had problems with the heat modeblowing cold out the passenger side vents. To stop this and make the passenger side feel the heat i had to tape up the vents on the passenger side. Well summer of 2008 began so i remove the tape from the vents. With the ac on the air flow was weak the as was recharged the driver side blew cold, but passenger side was weak. Around august turn on the ac nothing but a very weak airflow from both sides. The possible villains blend air doors and the air recirculation door. Cost from dealer to repair 1,000.00 to 1,200.00 the winter of 2008/ 2009 is approaching no heat and*no defrost. Could get dangerous. Pleas help!!!!!!!!

The contact owns a 2002 jeep grand cherokee. The contact stated that the wiring for the air conditioning unit and the heater coil resistor overheated and burned. There was a constant smell of burning heat through the interior of the vehicle.the vehicle was taken to the dealer, who advised that there were no recalls and the resistor and wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 184,893.

The contact owns a 2002 jeep grand cherokee overland. While driving 55 mph with the heater engaged, the heater failed to blow from the front passenger side blower. The vehicle was taken to an authorized dealer where the dealer advised the contact that the blend air door on the front passenger side would need replacing. The contact stated that the failure caused the defrost on the passenger side to become inoperable and would decrease visibility. The vehicle was not repaired. The approximate failure mileage was 40,000 and the current mileage was 50,000.

I am paying for a 2002 jeep grand cherokee that i purchased used in 12-06. I have had a problem with the heater 6 months after i purchased it used, which the dealer would not repair. I called chrysler and no one returned my call until this month. I received a recall about the fan blades and took it into the shop. Prior to the shop appointment the check engine light came on, i asked the service tech to check why the heater was not working and why the check engine light was on. He called me to tell me that the recall part was on back order and that the blend motor and doors on the heater were broken and that the leak detection pump had gone out, which would prevent me from getting it inspected. He also told me that the heater plugs were melted and it needed a wiring harness replacement. The dash gets very hot which has melted the plugs but no heat is blowing into the vehicle. This could cause a fire inside the vehicle. Also the leak detection pump is an emissions problem and per federallaw has to be operating in order to pass inspection. I spoke with chrysler and asked them to repair the vehicle and they laughed at me, telling me this vehicle had been out of warranty for 4.5 years. (it was out when i purchased it.)and if it were still under warranty then they would fix it. I also asked why if the recall had been out since 2006 then why was i just now getting it, and the part was on back order which tells me that i have been driving an unsafe vehicle.he also told me that the heater being broken was not a safety issue, it is due to not having heat to defrost windows and plugs melting could cause a fire. I have checked the web and there are so many web sites that talk about these problems with the jeeps that go back to 1998- 2005. Please help me i am out of work due the medical problems and i have a very tight budget. I have contacted the n.c. Attorney generals office, consumer affairs, chrysler, nat. Assoc. Consumer affairs. At this point nothing has been done.-sharon

This is in regards to the blend door issue on jeep grand cherokee models that have the dual climate control. The fact that this issue is imminent in nearly every one of these vehicles is disturbing enough in itself, but what is downright unacceptable is that the average cost to repair ranges from 1000.00-1300.00!! this issue is so prevalent that 3 different jeep site forums have had so many jeep owners bring this up that it has become a posted issue.i have recently purchased a 2002 model and, knock on wood, have not experienced this issue. I believe it actually may have already been taken care of, but in the event that i am wrong, i can only hope and pray that dc/jeep has stepped up and done what is right, and, at the very least, as a recall/tsb, covers a large portion of this repair.

Blend doors failed on 2002 jeep grand cherokee.cannot get heat, defrost windows, etc.this happen to our jeep at 80,000 miles, but i have heard from many jeep owners with the same problem, some happening as soon as 40,000 miles.this is clearly a manufacturing defect and is a safety issue if one cannot properly defrost windows.cost is $1,200 to repair per dealership.

A/c system blows cold air only due to high failure item known to daimler-chrysler. Results in no defog during cold weather unless you want cold a/c blowing during the winter with sub-freezing temperatures.problem can be eliminated if you buy a jeep grande cherokee in tropical climates only.

The heater failed in my 2002 jeep grand cherokee. This is apparently a very common problem in this model.previously the seat heaters overheated and the power steering hose failed.

Hvac unit in my jeep wj, 2002, broke.determined to be blend door and recirculation door malfunction.common problem with very expensive repair!!!

This is a complaint against nhtsa. It appears that even though 100's of consumers have complained about a certain problem with the air flow blend door on jeep gc products nothing is done about it. It is obvious that this failure is a defect and not a wear and tear problem. I am sure there would be 1000's of complaints but not everyone knows about this site or they don't have a computer.it appears that this web site does nothing but allow people to vent about problems with their vehicles and nothing more is done about it or with it. Our tax dollars pay these people at nhtsa and we get nothing for our money. They don't care about how much money it costs you to fix something and they don't care if it could possibly cause you physical injury or emotional pain because if they did then they would have determined that this problem is a defect. . this is not the first time i have been personally affected by the actions, well lack of actions by the nhtsa. I feel it is a waste of time for anyone to file a complaint with the nhtsa since they do nothing with the information you give them. Have a happy holiday season all you jeep grand cherokee owners.

Hvac system died, blend doors and recirc doors located under dash have failed, this is a common problem on this vehicle, $2000 to fix, chrysler should recall this problem as every grand cherokee experiences it.so until fixed no ventilation, notable defrost so windshield fogs up causing unsafe visibility.

Vehicles fails to defrost on the passenger side windshield and door widow due to it blowing cold air only. Dealer reports that this is extremely common and is a manufacturing defect that the manufacturer will not fix.

Blower motor/ visibility windshelid.

No heat due to blend door failure and defective hvac system.

The heater in the grand cherokee i own doesn't work and will not defrost the windshield causing discomfort and a safety visibility issue.

I own a 2002 jeep gc limited, the passenger side vents only blows cold air, my mechanic had told me this is a very common and expensive problem, but that chrysler motors has not yet issued any kind of recall for this issue. He also told me that eventually the driver side will also fail, because the defective part is poorly made.

Defroster and defogger not working properly. Limited visibility due to foggy windows. Need to have blend doors replaced.

Blend air doors broken.blow cold air all the time.

Turned on my 02 jeep grand cherokee on a cold january morning, there was no heat after several minutes. This problem persisted for a week and after bringing my vehicle to a nearby dealer, i was informed the blend door actuator had failed. The cost to repair the issue would be in excess of $1000 and if i had opted to perform the procedure myself the parts alone would have cost upwards of $300 and taken at least 8 hours to complete. This seems to be an issue on all 1999-2004 jeep grand cherokees and leads to complete heat failure with excessively expensive repair costs.

Visibility: defroster/defogger system:windshield:blower.

I own a 2002 jeep grand cherokee overland with 44,500 miles. The events leading up to the failure of the ventilation system were (1) rapid fogging of front windshield,(2) fogging of front passenger windows,(3) failure of passenger heat while still maintaining driver heat function, and (4) only cold air release on passenger side of jeep. Consequently,(1) the windshield and front windows do not defog, and (2) no heat whatsoever comes from the passenger side floor and dashboard ventilation system. In addition to the fogging there is a leak of antifreeze, hazardous material, coming into the vehicle driver and passenger areas, due to defective heater core. To correct this problem, a "blend air door" is necessary and a new heater core at a cost of approximately $1,700 inclusive of 7 hours of labor. According to the certified service department at the local jeep dealer and online forums, this has become a very common problem for 2000-2004 jeep grand cherokee limiteds/overlands with dual zone ventilation systems.

Blend doors on the hvac system have failed.passenger side only blows cold air.a common problem on these jeeps.

On my 2002 jeep grand cherokee limited cold air blows from one side of the dash even when i have the heat turned on.the jeep dealer told me that i have a blend door failure and the repair will cost about 1200 dollars.

Heat stopped working on the passenger side of my vehicle.now there seems to be little to no heat on the driver's side.i was told that this has been an issue with the jeep grand cherokee line, and yet nothing is done about it.of course this always seems to happen after the warranty has expired.i have yet to pursue repairs as this will cost me almost $500.

Visibility: defroster/defogger system:windshield:blower.

Visibility: defroster/defogger system:windshield:blower

Air blend doors located deep inside dashboard have failed on my car & thousands of others.this causes the drivers compartment to typically freeze during winter months.even though it is an admitted manufacturing defect, chrysler will not issue a recall because it is not deemed enough of a safety issue.since repairs are $1k or more, many people are putting off service or trying homemade remedies to fix the problem.thus going without the repair or trying to do it yourself you make the drivers compartment very unsafe.chrysler is making a huge profit off this repair and their service centers admit this.

I purchased my 02 jeep grand cherokee in 2004.in december of 2005, my heater went out.i had to replace a blend door. That was an $1,100 job.now my air conditioning have went out with the same problem.i am looking at another $900 job.i have very loud noises coming from the panel when i shut off the engine.i am also 7 months pregnant and cannot afford this.

The passenger side vents on our 2002 jeep grand cherokee have started to blow warm air even with the a/c tuned to its lowest setting.

When blower motor turned on high panel under passenger side under dash getting extremely hot.removed paneling under dash and wires are melting, too hot to touch!extreme fire hazard!!!!huge liability!! scared to even turn on blower motor any more due to possibility of fire.during current rain storm unable to get windows defogged to see to drive had to pull off to side of road.

Blend door mechanism broke numerous times, blower motor resistor burnt up twice.

Blend door on my 2002 jeep grand cherokee limited initially stopped at that point and only blows cold air to the passenger. Now a year later i have no heat at all. Disappointed for sure and from the numbers of people with this problem, seems to be defective from the start. A recall should be called. 1500-1800 to fix on a car with less that 43,000 miles, give me a break, no wonder more people are buying japanese.

The heater blower blows very cold air on passenger side. Very poor defrosting on windshield even with the temperature setting on max.

Passenger-side a/c blend door is broken.

Visibility: defroster/defogger system:windshield:blower.

2002 jeep grand cherokee - broken "heater blend doors". Internal failure resulted in approx. $850 repair.research has shown that this is a common failure for this model jeep. Four dealerships told me that this "happens to all 99-04 cherokees" and that jeep has not been willing to issue a recall.

Air condition blowing cold air regardless of settings. Loud noises during operation. Failure to defrost properly.

Ventilation system failure, cannot use defrost to see out windshield when fog appears.

The heating/air conditioning on my 2002 jeep grand cherokee limited is malfunctioning.it blows out cold air on the passenger side when i'm calling for heat.

Visibility: defroster/defogger system:windshield:blower blend doors are broken, resulting in no heat on passenger side, and no defrost for the windshield.

The defroster/defogger system has failed preventing warm air from circulating to the defrost ducts making it un-safe and in-operable to drive this vehicle in weather that would require the defroster/defogger system.nm

Front passenger defroster has failed causing the front window to not defrost on the passenger side.

Blend door failure. No heat to window defroster/defogger. Unable to clear window to see out.

(1) unknown, none(2) blend door failure:unable to defrost, visibility obstructed(3) hasn't been correct yet.

My climate control system only provides cold air.when the heat failed it caused a rapid fogging of the windshield since the defroster went from hot to cold.

Hvac blend doors fail causing inadequate defrosting of windshield.

Replacement of broken blend door and leaking heater core.

Visibility: defroster/defogger system:windshield:blower.

Creaking, shattering noises coming from the passenger side of the dash.cold air coming out of vents, when it's not supposed to.dealership told me it was the blend doors that are failing.

The blend door on my jeep grand cherokee stopped working all of a sudden and now i need to replace them which is going to cost hundreds of dollars.

I want complain about hvac system in myjeep grand cherokee overland 2002, i bought a car on 19.11.2007 and one week after i ve got cold air only and no heat /passenger and driver side/, outside -2 and after one hour driving temp inside +1 , so if im planning to go to centre of europe where in middle of january is about - 15 than i will be frozen over,that my first wj but i really disappointed when i heard that repair of this item in uk cost 1200 pounds!!!!!!!!!!!car done approx 48000 miles so im really anxious to think what would be happening when he reach 100,000.....my god!

The hvac system in my 2002 jeep grand cherokee became inoperative due to poor quality blend doors. This led to no airflow from the system and unsafe operation of the vehicle due to no defrost/defog capability and subsequent loss of visibility out of the vehicle.

Vehicle - 2002 grand jeep cherokee ltdproblem - 03/14/2002, 06/27/2003 complaint - "ticking" and rattling noises from front dash and floor gear shift area when driving with and without the heat or air turned on. Was told that the blend doors were operating normally for this vehicle and there was no problem.11/23/2004 had to bringthe vehicle in for repair - heat was gone on the passengers side.i noticed that there are at least 4 other reports odi reports for this same problem.happens when the warranty expires - i agree - what a scam !!!!

Visibility: defroster/defogger system:windshield:blower.

Blend door for heater doesn't work, will not defrost windshield. Poor visibility.

No heat or defrost on passenger side.

Visibility: defroster/defogger system:windshield:blower.

Cold air blows from one side of the dash even when the heat is turned on. Defrosting/defogging of the windshield is not accomplished.

Cold air only / no heat or defogger on drivers side / door travel too small / large. Dealer quote of $1100 to repair/replace hvac sub assemblies.

Air circulation system has failed for the second time, causing unpredictable window frost conditions.

The blend doors on my 2002 jeep grand cherokee with automatic climate control have failed.first the passenger side blend door failed and would only blow cold air, while the drivers could blow warm air.now the drivers side blend door has failed as well and will only blow cold air.it costs over $1000 at the jeep dealership to repair a blend door since it requires complete removal of the dash assembly.the jeep dealership service technician said blend door failure is a very common occurrence with the 2002 jeep grand cherokee.this is a major problem since this the front windshield defogger becomes ineffective when the blend door is broken.

When heat is on, cold air blows from the passenger side. I believe the passenger side blend door is broken. I believe this is a factory/design problem and it affects the defogger and visibility. Estimates over $1,000 to repair.

Ventilation system blend doors have broken, no control of airflow to the defroster. Safety issue, can't defrost windshield.

Blend door failure in the hvac system of my 2002 jeep grand cherokee overland.failure causes hvac system to blow cold air only.this could be catastrophic as i live in colorado and need heat in the winter for visibility out the windshield.

2002 grand cherokee unlimited (wj) blend door broken.creaking/groaning sounds coming from under dash.when heater is on, passenger side gets only cold air.first discovered in sept of 2005 while vehicle was below 36000.vehicle still within factory warranty (100,000).was told by dealer that the blender door was broken and not covered under warranty.cost to repair approx. $850.00.unsatisfactory since this seems to be a common problem with wj owners.we've been living with this problem for two years due to the cost of the repair.

- the contact stated that whenever he drives the 2002 jeep grand cherokee with 105000 failure mileage) at night or in the morning a the windows getfogged, the defrost only worked on half of the window.one side blew out cold air, and the other side blewout hot.the vehicle was taken to a dealer, who stated that one of the bend doors failed and jammed the other ones.the dealerstated that they saw this problem often.the vehicle has not been repaired.the current mileage was 106423.

The a/c in my 2002 jeep grand cherokee is not working properly.it doesn't cool down, one side blows cool, the other hot, there is a fan noise and there is cold "condensation" smoke (?) that blows out at times.i have been told that the blend door motor needs to be replaced.i was quoted a parts price of $94.00 and approximately 5.2 hours worth of labor.

Visibility: defroster/defogger system:windshield:blowerhaving a visibility problem with the heater/airconditiong in carheating/airconditioning not clearing windshield.__________________

Automatic climate control system failed, was replaced and now the defrost is not working again after being repaired previously.

Heater blend door malfunction- due to wear on plastic pins dodge garage said that it caused the blower motor to overheat and melted the wires going to the blower motor.repairs will cost around 1200 dollars at the dodge garage.

Heater system fails and will not blow hot air.blend door, and motor replacement is required at a cost of $800.00.i have a 2001 and 2002 jeep grand cherokee both of which have failed.one failed two times.each repair is $800+.

Hvac blend doors fail causing inadequate defrosting of windshield and uncontrollable temperatures within interior of vehicle$1593.42 to repair.

My passenger side heat is blowing cold air and i understand this is a common problem. It has been repaired before and i'm not going to pay anther $900 because its jeeps fault.

Blend door in the ventilation system failed after only 40k miles, causing cold air to blow through the vents on the passenger side, even when the heat was on.cost of repair was ~ $900 parts and labor.

Blend door is broken must be replaced, heater only blows cold air on driver side, front windshield defroster only blows cold air, causes poor visibility due to fogging.

I own a 2002 jeep grand cherokee overland with 60,000 miles. The events leading up to the failure of the ventilation system were (1) rapid fogging of front windshield,(2) fogging of front passenger windows,(3) failure of passenger heat and driver heat function, and (4) only cold air release on both sides of jeep. Consequently,(1) the windshield and front windows do not defog, and (2) no heat whatsoever comes from the passenger side floor and dashboard ventilation system. To correct this problem, a "blend air door" is necessary at a cost of approximately $1,200 inclusive of 7 hours of labor. According to the certified service department at the local jeep dealer and online forums, this has become a very common problem for 2000-2004 jeep grand cherokee limiteds with duel zone ventilation systems.

Visibility: defroster/defogger system:windshield:blower.

Without any warning and before i knew of its commonality i noticed my defroster not able to keep up and then i had no heat from any vents..blend door failure in 2002 jeep grand cherokee, no heat at all out of any vents, terrible defroster function, very difficult to gain visibility in any inclement weather...i repaired it myself to a cost of $300 or so and around ten hours labor, all with oem chrysler parts, then one year later another failure of the same parts....

I have a 2002 jeep grand cherokee limited and always heard noises from the vent since i bought the jeep, got it checked out when it was under warranty and they did something to the actuator. A little over a year ago i had coolant leaking into my car on the passenger side, had to get a new heater core ($800) then when they finished no heat was coming out, it was the blend door so they had to redo all the work in getting in there ($350 after i complained), 3 months ago, same problem heater core leak ($920), now 3 months after that i have no heat, took it in last week, blend door problem and $730. I have no heat in my jeep!! i cannot believe they do not have a recall for this problem with so many people having the same issue and i have had it twice! something should be done.

Climate control blend door failure - fogged up front window and nearly caused an accident.

Air conditioning subassembly blend mode doors are not functioning properly. When the air conditioner is on, air will blow on the driver's side but not on the passenger side.

No heat on passenger side.recirculation does not work.blower fan intermittent. Repairs are too costly...estimated to be $1,500.

Blend door failure 2002 jeep grand cherokee.i have no heat on the passenger side. The passenger side ofwindshield forms ice, anddangerously impairing my vision, not to mention, it is cold in the vehicle cabin.shame on crysler for not fixing a known problem.

Heating/ac non-functioning.blows only cold air.jeep grand cherokee 2002. Started @ 75,000 mi with only cold air on passenger side, 1 year later only cold air both sides.jeep dealer wants $1200 to replace a "blend door" behind the glove compartment.many other jeep owners with same problem.

The heater does not work on my jeep, it blows cold air. I took it to a dealer and it will cost me anywhere from $1,600 to $1,800 to repair the blend doors. I see on many web sites that this is an extremely common problem. Why has jeep not stood up and taken responsibility for this faulty equipment? i am a 20 year old and i do not have the income for the payment , insurance and the costly repair.

The blend doors on my 2002 grand jeep cherokee have broken and no heat to defroster or to interior car. Jeep mixed problem in 2004 models but refuses to issue a recall. This is a major problem/safety issue since windshield will not defrost and cause potential accident. Many people have left messages to your website about this over the yrs. Why are you not doing anything? does someone have to die first? i guess so. Thanks .

On nov. 29, 2006, purchased used2002 jeep grand cherokee ltd. With 49,723 miles from chrysler dealer. On dec. 2, 2006, tried to use passenger heating and cooling. Could get only cold air. Windows would fog and be unable to clear causing visibility and safety problem in addition to heating issue.took back to dealer who refused to warranty problem and quoted $1047 to replace "blend door."took to second chrysler mechanic shop for second opinion who said it was not blend door but could not diagnose cause of problem. Check internet for similar problems and posted issue on forum and resulted infollowing thread: http://www.topix.net/forum/autos/jeep-grand-cherokee/tserat48371icob68. This forum has 48 posting as of this date with same or similar problem withjeep grand cherokee cars and with chrysler.

Consumer stateddual climate control failed. As a result, extremely cold air blew in.

I own a 2002 jeep grand cherokee limited with 51,400 miles on it.the events leading up to the failure of the ventilation system were (1) rapid fogging of front windshield, (2) fogging of front passenger windows, (3) failure of passenger heat while still maintaining driver heat function, and (4) only cold air release on passenger side of jeep.consequently, (1) the windshield and front windows do not defog, and (2) no heat whatsoever comes from the passenger side floor and dash ventilation system.to correct this problem, a "blend air door" is necessary at a high cost of approximately $1,200 inclusive of 7 hours of labor.according to service department at jeep and online forums, this has become a very common problem for 2000-2004 jeep grand cherokee limited's with duel zone ventilation systems.

My heat stopped working in my vehicle and i can not defrost my windows.

We own a 2002 jeep grand cherokee. The heating system stopped blowing hot air. When we took it in to the dealership they informed us that the blend doors were not functioning. They said this is a common problem on the jeeps and that cost to repair it would be in the neighborhood of $1200. Apparently the entire dash needs to be removed and this takes 6hrs of labor to accomplish.

The heater has stopped working blowing only cold air out of the vents, doesn't properly defrost windows, so when driving on cold days the window fogs up causing a hazard, very difficult to see, almost hit some other cars because of the lack of visibility. Not to mention driving in a freezing car with my young child.

Replacement of broken blend door and leaking heater core.

Dt: the contact stated the heater and defroster on the passenger's side of the vehicle was not working. There was no heat coming from any of the vents on the passenger's side. The dealership diagnosed the problem as being the actuator door.the dealership stated this was not a safety issue and offered no free repair.this was not covered under the extended warranty .therefore , no repairs have been made.

Heat doesn't work at all and the ventilation system creaks loudly.

Heat not working on driver's side of car.blower works sporadically and when it does work, cold air coming out of driver and center blowers.heat does come out passenger side.without defrost cannot drive vehicle in the cold. Had to bring in for service, just got $900 estimate to replace blend door and actuator.have no choice but to pay this due to the climate i live in.this 2002 jeep grand cherokee has 71,00 miles on it.

My jeep 2000 grand cherokee suddenly will produce no heat, this is a safety concern since the windows will not defog and can create serious visibility problems. The heating system will only blow cold air, which can suddenly create condensation on the window and entirely obscure visibility. There were no events leading up to the failure, it just stopped working. Upona short bit of research, it seems to be a very common problem with jeep grand cherokee's from 2000-2004 and jeep will not acknowledge it as a manufacturing defect even though thousands upon thousands are having this same safety problem happen to them.

Blend door assembly and heater core failed on 2002 jeep grand cherokee.resulted in loss of defroster for front winshield which resulted in loss of vision through windshield.replaced heater core, blend door assembly, actuator, and recirculation door assembly.

On january 22, 2007, i heard a "cracking" noise under the dash as i started my jeep in the morning. Later that morning it became apparent that it was not possible to get any heat in the cabin, nor was it possible to defrost the windshield. After trying various settings, all that can be achieved is to blow cold (ambient) air (currently 4f) out of the various vents/defroster. This does very, verylittle to remove frost from the windshield. Additionally, the heater core has begun failing. This releases additional moisture into the cabin, causing even worse fogging (frosting this time of year). This combination of failures renders the defroster totally ineffective, and requires the dangerous act of wiping or scraping the inside of the window about every 5 minutes under normal winter conditions. I am informed that this condition is caused by the breakage of "mix doors" in the hvac system, a known defective "weak part" that is currently being replaced (at customer expense) on virtually all 1999-2004 grand cherokees with automatic climate controls. Breakage of these parts can constitute a serious hazard, and should be a required recall by dc. I have had to undertake this repair myself -a huge task, as i do not have the $1800 to have the dealer repair it.

My 2002 grand cherokee limited blows cold on pass. Side and hot on driver side.it has done this for some time.i found out that there are many jeeps doing this.please help....

No heat from the passengers side of dual climate control systems well as odd odor.would not clear the windshield of condensation.jeep dealer recommended replacing the control unit ($500 plus labor)turns out the passenger side blend door was broken and the heater had to be replaced. The whole dash had to be removed, a $1200 - $2100 dealer job.i had the system repaired for about $850 at a private repair facility.this should not have happened to a vehicle with under 70,000 mile on it.

Problem started right after i purchased my 2002 jeep grand cherokee limited in oct 2006. Passenger side heat vents started blowing really cold air. Took it to a mechanic..he said the blend doors were bad. It was not covered under warranty. Well i got the dealership i bought the jeep from to pay for it which was around $900. Well then in jan 2008 my heat started turning on and off by itself. Finally yesterday 1/30/08 my heat just stopped working. I called my warranty provider..of course this is not covered. I called jeep dealership said it will cost $1200 to fix the everything. It is -24 degrees outside and my windowkeeps fogging up then freezing..a total safety issue. I do not have this type of money to fix it.i have called chrysler and i did not get anywhere with them.same voice recorded message. I have looked over and over to see if this problem with the heat was common and it is really common for 2002 jgc limited. Someone needs to do something. This is totally uncalled for.

Heating sysytem problem in my 2002 jeep grand cherokee limited (no heat at all).

I own a 2002 jeep grand cherokee, in less than 3 yrs, the heating actuators and switching baffles for heat/cooling split temperature. Control has failed after this short time, which is a design issue ! warranty did not cover the cost to repair.

Broken blend doors and actuator in heating system on 2002 jeep grand cherokee.

My jeep seems to be in need of a heater core replacement which is expensive to fix from what i understand. I feel that this is a major safety issue because everytime we get in the car to drive, the windshield is completely fogged up, the defroster doesn't work, heater doesn't work, but the a/c does.i constantly have to fill up the antifreeze, and i cant help but wonder if the fumes being emitted from the windshield are hazardous to me and my family? it is so hard to see through the window at any time of the day because even when you wipe the fog off, it comes right back. I fear getting into an accident with my wife and kids in the car. We contacted worthington dodge of carlsbad, who referred us to daimler chrysler since we have the extended warranty through them. They told us that it is not a common problem, nor is it a safety issue, and they basically told us :oh well, we wont cover it, and get it fixed yourself."

The dual-zone climate control onthe jeep grand cherokee overland stopped working.the 2 vents in the center of the dashboard respond to the climate control settings, and blow the appropriate temperature air.the remaining 3 vents in the dash, and 2 additional floor vents only blow air that is the temperature of the outside air., in the summer time, 2 vents blow cold air, and the remaining 5 blow hot air.and in the winter, the opposite happens; 2 vents blow warm air, and the remaining 5 blow cold air.this wasmy second grand cherokee that has had this problem, and my brother's grand cherokee has also had this same exact problem.upon speaking with dealers, it seems like hundreds of trucks need to have this identical issue fixed.it wasrelated to the blend doors,which ere part of the dual zone system.

Passenger side hvac blows cold air only.

Heat failed on passenger side.

I can't believe after reading on the internet and reading the complaints on this site about this problem that nothing has been done! i own a 2002 jeep grand cherokeellimited with dual heat zone. I recently lost heat on the passenger side. Now you ask how is this a safety issue? well when you have it on defrost you have heat on the driver's side and ice cold air blowing on the passenger side. (remember that when you have the defroster on the a/c pump circulates which causes very cold air to blow) now only part of your windshield is clearing up. I live in central pa where the weather is always changing. Especially in the fall and spring. This temperature change can cause the windshield to fog up rather quickly especially when it's damp and there are warm bodies in the car. This can occur when your driving down the road at any time. I work for napa auto parts and travel in 3 states. I'm a former vehicle technician and know a lot of repair shops. I was blown away at how many of theses repair shop knew exactly what the problem was and said that this is very common. They also stated that it is very time consuming and very costly to repair. Most dealership stock the parts to repair this. This alone should throw up a red flag! the blend doors were designed very cheaply and we the consumer have to pay for it. Anyone can see the hazard here the question is, will somebody do something before there is a death? ( there may have already been some, but nobodywill ever know if theperson is dead!). Now you know why this should be a recall. I can tell you that not many people are aware of this website. You would have a lot more complaints on this issue if they did.

I have a 2002 grand cherokee overland. I realized my heater vents on the passenger side weren't working after the vehicle was beyond the 36,000 mile warranty. I believe the failure was long before 36,000 miles but it was too late for the problem to be covered by the warranty.i took it to a dealer who told me the vent-air door had failed. The cost to repair was quoted at being around $1300. I thought it strange that a failure of this type would occur especially in a vehicle with low mileage.i haven't got the vehicle repaired yet but it is certainly an aggravation in the winter.i talked to two people where i work who own grand cherokees andboth their jeeps have the same problem. Seems like an unusual coincidence. After checking on the internet it appears a lot of jeep owners are having the same heater-vent door problems.sounds like a design problem to me that jeep owners are paying the price for.

Visibility: defroster/defogger system:windshield:blowerblend doors and recirculation doors no longer function.to my knowledge, this is a design flaw and will affect every 1999-2004 jeep grand cherokee with auto climate control.the dealerships request a ridiculously high price for repairs. Jeep/chrysler should step up and correct this malfunction in their faulty product.

Blend door mechanism broke numerous times, blower motor resistor burnt up twice.

Heater blend door failure, heater constantly blows cool air, vehicle only has 35,000 miles on it dealer estimate to fix $1200-$1500 dollars.

Climate control blend door failure - fogged up front window and nearly caused an accident.

Visibility heating and cooling.passenger side air wont heat.drivers side works fine on dual climate control overland.passenger side will not.when i phone my local dealer here in yankton sd, the service rep actually completed my sentence when i was describing the problem.he indicates this is a repeating ongoing problem with the grand cherokee.he even described the impaired vision as a result of the very well known malfunction.he told my wife and i that unless there is a severe chance of personal injury jeep will not step up to the plate and take responsibility for this poor design flaw.also he indicated it may cost as much as $1500 to fix.he suggested i stuff plastic bags into the heat duct to stop the flow of cold air until i get it repaired.he commented that poor visibility will continue if not worsen by doing so.plain and simple, jeep needs to take accountability for their design flaw.the know the problem is theirs but continue to take advantage of their customers for their own doing.if i wanted this kind of treatment, i would of purchased a gm.the tacoma, great performer and service people who don't take you for an idiot.

Windows fog up so bad i can't see on right side of car. Cold air blows out on passenger side even as the temp control is set on hi position. Ran diag. On hvac and error code 52 = ai (recirc) door travel range too large & 56 = right temperature door travel too large.

Heater/air conditioner ventilation system not functioning properly. Just stopped working. Would not directheat/air to all vents. Was not covered by extended warranty, even though they knew there was a defect in the equipment.$1200+ to fix with a couple $10 parts! the whole dash has to come off.

Heater blend door inoperable.my pregnant wife and i were driving in the mountains near big bear, california . It was about 30 degrees that morning and the heater didn't work.it actually blew cold air on the windshield,and it froze blocking our view when we ran off the road.we could have been killed.

Dual climate control is broken. Cold air on one side & hot air on the other side.

I own a 2002 jeep grand cherokee limited.late winter, when i needed it the most, my heat began not working only on the driver's side of the vehicle.the passenger side had plenty of heat though.i took it to the dealer and after a $1100 repair bill to repair the blend doors inside the ac system (mostly labor), it was repaired.today, again, i have no heat and now no ac too. A diagnosis now says that i have a code for "travel too large"-this is the code for the blend doors again.after an internet search, i see that there are many, many others like me who are having the same issue.this is a safety concern as in the winter, there is no way to clear the windshield with the cold air.dailmer chrysler needs to do the right thing here and stop profiting from their own defects.this should be a recall to repair all affected vehicles.

It appears that all jeeps from 99-04 have a blend door malfunction.i bought my jeep used in 2006 it is a 2002 with 62000 mile on it bought it in the summer and it was 100 degrees out.had no idea that the heater did not function 2 months later the temperature dropped and i was in the cold on the passenger side.contacted dealer scheduled repair had to pay half of the $840.00bill.was told it would probably do this again, since it is an all to common problem with the dual temp electronic climate zone models.just thankful no one got hurt if window was unable to defrost and caused an accident.

Defroster / defogger failed to produce warm air resulting in restricted visibility.dealer had to replace the "blend doors" within the defrost / heater system.cost of repairs was $1100+.visibility: defroster/defogger system:windshield:blower.

2002 jeep grand cherokee. Consumer states problem with front window regulators *tgwthe front window regulators were replaced by an authorized jeep repair facility three times in the past 14 months. The consumer stated based on owner reports, the plastic piece on the window lift mechanism that held the cable appeared to be at least part of the problem.

Dt: the contact complainedabout a problem with the window glass .the windows were off track and the glass dropped down inside the door compartment.he took the vehicle to a dealer.the windows were repaired at thecontact'sexpense.

Fourth time a window regulator has to be replaced.

3 out for 4 regulators had to be replaced on my 2002 grand jeep.

I shut the passenger door and my window fell. This is the third time this year for this to happen. First it was the driver side and then the driver side passenger window. The guy at the jeep place said that this is a common failure with the grand cherokee. This is $450 for each time.

Failure of both passenger and driver front window control mechanismswithin 17 months of each other. Replacement is $545.00 each, with two hours labor ($212.00) being charged when it took less than 1 hour to complete replacement.service was at a jeep dealership.

The contact owns a 2002 jeep grand cherokee.the contact stated that the power windows failed to operate and all of them would roll down intermittently and without warning.the windows were pushed up manually and a piece of cardboard was stuck in between the windows and the rubber to prevent them from falling.the vehicle was not inspected by a dealer.the failure mileage was 69,000 and current mileage was 72,000. Updated 01/07/08. *ljupdated 12/12/07.

In april 2007 the passenger power window of my 2002 jeep cherokee limited stopped working, now 5 months later my drivers power window has done the same thing.dealership says it's not a recall item...how is this possible?i see on all the blogs that this problem is rampant with 02 grand cherokees.updated 09/26/07

We own 2 jeep gc laredos, and have had 3 window regulators fail in the last 3 months. The loud pop and the window dropping each time has almost caused crashes. While thiswa s not currently a huge safety issue it was definitely a major design fault and jeep should act on it with a recall.also, like most people wehad warped rotors and brakeproblemsfrom the start , 3 times for thejeep and 2 times for my husband's jeep.

I bought my 2002 jeep grand cherokee new. Since that time i have had to replace the regulator in the window mechanism three times. The front driver's side window went out while the vehicle was still under warranty. The front passenger side window went out after three years and the rear driver's side window went out six months later. In all cases when this happened the window falls down into the door and will not stay in the up position. The last time it happened was during a freezing rain storm with my 16-month old in the back seat. Not being able to keep a window closed is a hazard in many ways. Things can blow into the vehicle, things can blow out of the vehicle into the roadway, etc. When i mentioned to the dealer that replaced the most recent regulator that three of the same component going out was a little more than a coincidence, he agreed and said their shop had replaced quite a few of those lately. I have literally rolled down the back window less than 20 times ever since having the vehicle so i know it is not "wear and tear." this is obviously a component defect.

2nd window regulator on my 2002 jeep grand cherokee within 3 mos that has stopped working.after calling several local parts stores in the area, i was told by most of them that this is a common problem with the jeep.i also learned that the part can only be purchased by jeep directly.i called jeep to find out if the part has been recalled, none available.this part alone is $300, with labor the repair is $459.my vehicle currently has 66,000 miles on it.

2002 jeep cherokee, driver and passenger side window regulators failed.the driver side regulator had to be replaced twice.***nar***

The windows in this jeep have always worked great.on december 3th, we rolled the window down, but it wouldn't go up.the regulator in the passenger side front window broke and the window will not roll up.it will soon be fixed.

Dt*: the contact stated the front passenger side power window failed to operate, and would not roll up.the vehicle was inspected by the dealer, who determined the window regulator needed to be replaced.afterwards, the front driver side power window failed to operate.the vehicle was inspected by a dealer, who determined the window regulator needed to be replaced.the manufacturer was alerted.

I have a 2002 jeep grand cherokee and i have now had the third different power window failure since i bought the vehicle new. The window, when fails, falls down in its track and on one occasion happened while i was driving and it startled me. I have spent hundreds of dollars on the previous two failures only now to have a third failure. Both front windows failed and now the rear left has failed.

The contact owns a 2002 jeep grand cherokee.on august 11, 2005, the front passenger side window regulator failed.the window was up at the time of the failure.approximately one year later, the driver side window regulator failed.the window was up at the time of the failure and the contact could hear a popping sound before the failure occurred.a few months later, the rear driver side window failed in the same manner.the dealer repaired all the window failures.on september 17, 2007 the rear driver side window failed again.the contact has all the repair orders for the failures.the failure mileage was 50,745 and current mileage was 79,362.

Right rear passenger power window regulator failed on 10/3/05, and the window fell down. Cost to replace $370.00. While at the repair shop picking up the vehicle, the right front power window regulator failed. Regulator also had to be replaced, total for the day $725.00.

I would like someone to check into the type of product that chrysler (jeep) to be specific is using on their windows. I have a 2002/and 2003 jeep grand cherokee laredo at this time only one window is operable that being the passenger side, the other three windows have to be taped up, to stay up, the windows can not be fully secured which causes rain to enter the vehicle, and also dampness when sitting out overnight. This also occurs when driving at night, when i explained this problem to chrysleri was told this was not a safety issuei beg to differtrying to not have it raining on you when driving or coming in the other windows is a safety issuethey explained that the vehicles were out of warrantyi did not know there was a warranty on safety.the web site shows there are thousands of this particular model with the same problema high power needs to step up and investigate the inferior products being used by this companychrysler wants to fall on deaf earsrather than back its productthat is one reason that imports are a much more popular vehicle, though they also have some problems, but it seems that the foreign auto makers are willing to back their product they have pride in their selves unlike american mfgs.

While vehicle was parked, driver side window fell, and power window control failed to raise the window.it is now stuck in the half-open position, pending repair.my research shows that this is a common recurring problem among jeep owners, and that the repair is approx. $400 for each incident.given the hundreds of owner reports i have since discovered for this exact problem, chrysler should issue a recall to both improve the quality of the part(s) and remedy the problem.

Front passenger side electric window cable broke. Window would not move and then fell inside of door. Dealer stated that this is a common problem. Approximately one year ago same problem happened with driver side front window.

Power window regulators have failed on all four windows on my 2002 jeep grand cherokee.i know that i am not the only one with this problem, and if enough people have been affected, hopefully nhtsa will pressure the manufacturer into recalling these vehicles.

On 9/6 driver side power window regulator failed.went to firestone for repair cost was 420 dollars.2nd time part was replaced, first time was within warranty period.3 days later same exact part failed in passenger side door.car has less than 50k miles on it.

2002 jeep grand cherokee limited (v8)went out to car this morning and driver side windows was half down in door - tried to roll it up - nothing. Window then fell into door frame completely - regulator problem with plastic part.

2002 jeep with broken window regulator and motor**nar**ccthe front passengerwindow would not operate and it was in the down position. The second time the problem happened, the window was rolled down about 2 inches, but it continued to roll itself down.

As rolling up power window driver door loud pop which started me.attempted to roll back down and moved slowly so let up on control button.window slowly slid into door.

While rolling up driver side front window, heard a loud noise within car door.window then fell into door and would not go back up.informed by dealer that the regulator was broken.service dept stated that this happens frequently because the part is made of plastic.was charged $295 for replacement part.exact same thing happened to my brother, who also owns a 2002 jeep grand cherokee, two months ago.

The contact owns a 2002 jeep grand cherokee.the contact stated that front and back driver and passenger side power windows could not be opened.he has taken the vehicle to the dealer and they stated that it would cost $358 to have the window repaired.the current mileage was 41,000 and the failure mileage was unknown.updated 09/11/07

I have owned my 2002 jeep grand cherokee laredo for 10 years.i purchased the car new from liberty auto city in libertyville, il. At 80,000 miles, i was leaving for school when i noticed my driver side window had fallen into the door.when i tried to use the switch to raise the window, it did not work.i took this car to the dealership, they knew right away that i had a problem with the window regulator, and they fixed it to the tune of $400.the dealership knew what it was because they have fixed so many, and the novice internet surfer would be able to search out this problem and find a myriad of complaints from grand cherokee and liberty owners alike.i understand a class action lawsuit was filed in california by jeep liberty drivers, and jeep has since extended the warranty on liberty windows.jeep reimbursed me $300 of the $400 dollars for this first incident.now, last sunday, i was leaving my home to work the night shift at the hospital, and i noticed the passenger window was rolled all the way down - sure enough, the same thing happened to the other window.i drove to work in a snow storm with the passenger window rolled down.now jeep will not reimburse me for the regulator, which again cost $400 to replace.again, my new jeep dealership, fletcher auto in columbia, missouri, knew exactly what the problem was because they also have seen it often with vehicles from this time period.i urge you to act to create a recall for this known defective part that has caused significant trouble and expense.i was not in danger, but i had to be at work to cover my shift, so i drove in the storm and had to leave my car in an open air unguarded parking garage with the window down all night. I believe jeep should be held accountable for this.i apologize for not providing my vin#, i am actually working in the hospital right now for another shift.

I bought a 2002 jeep grand cherokee limited in december of 06. March 2nd i brought my car to a mechanic because my window would slowly go down, and then would not go up without my assistance. When the mechanic looked at the car, it was my window regulator that was the problem. I had it fixed for $328.00.

I have owned my 2002 jeep grand cherokee for 2 years now.overall i have loved the car but two weeks ago on the way home the driver's window just dropped into the door.thinking that was odd and a rarity we continued home.later that evening the left passenger window did the exact same thing.i decided that this wasn't a rarity but some sort of defect and turned to the internet to find out what i should do about the problem.to my dismay i find that there are lots of people that have run into the exact same problem and that it is because of a piss poor design that jeep doesn't want to fix.even more to my dismay i find that not only does jeep not want to fix the issue that want to charge $450 per window to fix it.

My jeep is only a year and a half old and i already have to replace the door\regulator motor for the power window. The vehicle has only 39,000 miles and that's 3,000 more than the warranty covers. I ordered the part from the local dealer and its on a month back order. I asked the dealer if that might be a red flag that there is a problem!.

On 10-30-06 the driver side window of my 2002 jeep grand cherokee failed. I was informed by the dealer that it was probably a regulator and the cost would be approximately $550.00. The jeep has 33,000 mile on it and has a 7 year 70,000 mile warranty, the dealer stated that the part was notcovered by the warranty. I had it replaced at superior window glass, the part and labor costs were $343.00. This should have been coveredby daimler chrysler corporation.

My 2002 jeep grand cherokee has only 55k miles on it and the door\regulator motor for the drivers side and passenger side windows broke.i was informed that this is a common occurrence with jeeps.this is not normal that there are failures of this type.it is 650 dollars to replace both door regulators.this issue needs to be resolved.

Driving along the highway when the passenger window started to go down by itself.i had some paperwork in the car and it started blowing around, causing me to become distracted and nearly hitting another car on the highway until i was able to pull over safely.the window regulator failed, which is a common problem with the jeep grand cherokee.

Fourth time a window regulator has to be replaced.

Passenger window motor broke. This was the third window motor to break within 2 years.

Front drivers side window regulator failed and window fell into door.

Faulty window regulators in 2002 grand jeep cherokee.chrysler paid for the second window but refuses to pay for the first one after receipt was requested and provided.very common problem with this model according to the dealer but chrysler has refused to issue a recall.window drops down and creates a safety issue.

Mid summer my driver side window fell down, i thought with the help of my 5 year old son.the dealer charged me $500 to replace the power window actuator.today, my passenger window fell also.i'm on disability, haven't worked in almost a year - how can i afford to fix this same problem again?i'm glad to see i'm not the only one.

In may 2009 my passenger front window regulator went out. My local jeep dealership said that jeep makes cheap window regulator parts and this is a common problem with jeeps. Yet they wanted to charge me $497.00 to fix problem. I went ahead and fixed it, because i couldn't drive around with a window rolled down everywhere i went. Now 5 months later the passenger rear window has also broken, due to the same problem and the sunroof will also not close properly. I feel that if jeep admits to using cheap parts for their windows, then they should also fix them for free when they break so often. I cannot afford close to $500 per window every 6 months when they keep breaking.

Dt*: the contact stated the passenger side front and rear and the driver side front power windows slid down on their own and would not come back up.there was a broken white plastic piece noted inside the window.the contact replaced the driver side front window.the dealership was contacted.additionally, once while driving on a dry highway at 60 mph, the cruise control was set at 60 mph; when the contact depressed the brake, the cruise control did not deactivate and accelerated until the gas pedal went to the floor.the contact applied the brake again and the vehicle slowed to a stop.

I have a 2002 jeep grand cherokee.i have had to have 3 window regulators replaced. I only have one left, who knows when that will go, perhaps next year, because it seems one breaks per year.i have had each of these replaced at a chrysler dealer.chrysler is quite aware that this is a problem with it's vehicles, but is unwilling to do anything about it, because it is not a "safety issue".this part with labor is $460 each time it needs to be replaced.chrysler is willing to keep draining the pockets of its consumers with no care to its loyal customers.there are 5 pages of complaints on automotive.com with the same issues.i want to file an official complaint.chrysler is unwilling to do anything to correct the problem, because the vehicle is no longer under warranty. I would like my money back.i think this car is a lemon!!!! i have put more money into this vehicle over the last two years then i have paid for the car.i hope you can help me retrieve some of my financial losses.

I own a 2002 jeep grand cherokee laredo. In the spring of 2007, my driver's side window regulator broke (the window fell, would not roll up or down). I had it replaced. In october 2007, the same thing happened to my passenger side window. In may 2008, the same to my right rear passenger window, and in sept 2008, the same to my left rear passenger window. All windows have failed within one year of each other.the final straw was today when the rear drivers side window regulator failed again.i do not have the money to fix these, and believe that chrysler should issue a recall to repair the windows.i have received an estimate of $347 per window to repair the three windows. I can't afford this and expect jeep to correct the problems.

On october 13 2006, passenger side window stopped functioning, on december 4 2006, driver side window stopped functioning, it was a loud pop and the window stopped working and would slide down by itself.

We have a 2002 jeep grand cherokee and since the first month that we purchased it nwe we have had problems with the window regulators breaking.we have now had four to break in the five years that we have had the vehicle.the first one that broke was repaired under warranty, but the other three have taken place since the beginning of august of this year.the first window regulator that we had to have repaired by the dealership cost $422.we have not had the other two windows fixed yet, because we are hoping that daimler chrysler will help us out with this.i have contacted the customer service center and they will not cover the malfunction due to the warranty expiring.i feel this is an eventual safety issue.when the cable snaps it sounds like a shot gun firing, which could cause the driver to react to the noise.more than anything, i find it to be a manufacturing defect that consumer nation wide are having to pay for.i have read hundreds of similar problems of jeep grand cherokee owners on car forum websites on the internet.

I see my first complaint about my 02 jeep grand cherokee overland. My second complaint didn't make it on the list.since then i've have 2 more window regulators go out. Wrote letters to jeep and anyone i can think of.no responces!!! this is a very serious safety issue.we were out to dinner and the window right next to the infant car seat had fallen into the door and a very cold night it was.on our way home, the other window had fallen into the door.now there is no way to protect the baby in the back in the baby seat strapped in with two open windows blowing cold air at him.what if his car seat would have been stolen when we were in the restaurant???how would have we got him home safely.what if it had been raining or snowing on him all the way home??what if i was riding alone and had been car jacked??what if was really inclement weather affecting the inside of my vehicle all that night and not knowing that the windows had fallen into the doors???i really don't feel safe taking the baby in the affected vehicle with me any more.why did i pay so much money for the "valued jeep"i purchased when so much is going wrong with it.i only have 46000 miles on it now.chrysler really needs to stand up to it's faults with their vehicles and help pay for "their" customers that trust in them!!!!!!!!!!

I was picking up my children from school on 8/26/05 when we had got home the kids had got out of the car and when my son shut the left passenger side door the window fell down and i had it on lock tried to get it to go back up you could here the motor but it would not take it up but it would take it down. Finally had to put a garbage bag over it until i could figure out how to get it up. Called to find out how much it would cost and they said around $300.00 but they could get it up for me for $100.00 . Then on 9/9/05we had went out to dinner,after dinner we stopped at my parents house my older son got out to go in and when he shut the door the right passenger side window just fell down. Same thing all over again now i am at a replacement cost of around $600.00 plus whatever labor is. As i was reading under all the complaints i found that i am not the only one that has had this same problem, this is a safety problem what if there was a storm and you are driving down the road and the regulator fails what would happen? this really needs to be checked into because people have infant children that ride in the back passenger seats.

Dt*: the contact stated while depressing the automatic power window control for the front passenger side window, it failed to operate, and would not roll down.two weeks later, the front driver side window failed to operate as well in the same fashion.the dealer was alerted.updated 2/12/2007 -

Drivers and passenger side windows have fell inside the door while parked.chrysler needs to replace this defective part that controls the window. When this happens it leaves your car unprotected to thieves and weather conditions.

While driving, the front passenger side window slid down in its track.i had to pull over and pull the window up by hand.the same thing happened to my jeep's front driver side window on 12/22/05, except that occurred at night and it was 15 degrees outside (lived in ny at the time)-had to drive half an hour home with the window wide open.

Windshield wiper arm broke and had to be replaced because it was scraping the window.

The wheels on my vehicle are chrome plated, and have been peeling and chipping. This has caused air to leak from the the tire bead. I have had the wheels brushed and cleaned at least six times each and they still leak. At 380.00$ for a re-conditioned wheel is not a good fix since i have paid on the average of 30.00$ for repairs. I just recently noticed that their is cracking near the hub.

Dt: thewheels on the owners 2002 jeep corroded and leaked air from three wheels due to the winter road salt/weather conditions.the owner has to check the air in the tires constantly.the owner contacted the dealer whom said there was nothing they could do because the vehicle was lo longer underwarranty. The first wheel was replaced under warranty,the owner is not sure what he is going to do with the wheels yet and just keeps putting in air for time being.

The low pressure light stays on

Death wobble in steering system at 40 mph and above.

The wheels on my 2002 jeep grand cherokee, 17" chrome plated aluminum. Oem wheels are corroding. This corrosion is seen on the exterior of the wheel and when i was having problems with them holding air i took it to sears to have the problem corrected. When the tire was removed from the wheel itself, the tech called me over and showed me that the wheel is corroding along the entire surface where it meets with the tire. It appears that the chrome plating was and had peeled off allowing the corrosion to start and the air to leak. He also pointed out the corrosion on the hub of the wheel where it meets the axle and it appears that some of the thickness at the hub has corroded away. There was also corrosion on the inside on the wheel, which makes absolutely no sense to me, as it is not exposed to air or water. He also stated that if its like this on one its like that on all. The tech and his manager advised me that at any time this wheel could just crack off because of the excessive corrosion. They recommended that i file a complaint with your office.i truly believe that this is a serious and dangerous issue with these chrome plated aluminum wheels. Although i only found a few similar complaints registered on your site, i would tend to believe that its a much larger issue that simple hasn't popped its ugly head out yet.i hope and trust that your office will take a serious look into this issue and not just write it off as a wear and tear failure. I have owed several other vehicles and i work in the automobile insurance industry and never have i seen or heard of similar issues with oem wheels corroding to the point where they have the possibility of cracking off the vehicle. This is a serious problem that needs your attention and the attention of the manufacture. Luckily, there have been no accidents or a death related to this defect and lets all hope that neither happens before anything will be done about it. I look forward to hearing from your office.

The consumer stated that therims corroded in such a way that they failed to maintain proper air pressure.the consumer contacted the dealer and manufacturer and was told that there was nothing they could do about it.*sc

Two of the wheels on the consumer's 2002 jeep grand cherokee leaked air due to rust. The consumer was told the inside of the rim was rusting.

Factory 17" rouge chrome plated wheels have hairline cracks in the chrome between the spokes. Do not know if safe to drive because this cracking of the chrome may be stress cracks in the aluminum wheel. The car a 2002 jeep grand cherokee only has 9,000 miles on it. Jeep dealer says the cracking chrome/wheel is not under warranty but stops short of telling me why it happened and if it is a safety problem.

Dt*: the contact stated all the tires were losing air.the vehicle was taken to an independent repair shop, who determined the rims were cutting into the bead of the tires and causing the tires to lose air.the rims needed to be replaced.

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We found the following complaints for JEEP GRAND CHEROKEE (2002)

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