We found the following complaints for JAGUAR XJ (2017)
Read complaints for JAGUAR XJ (2017)
The contact owns a 2017 jaguar xj. While driving 75 mph, the steering wheel, seats, and exterior mirrors returned to their default positions. The vehicle was taken to jaguar bethesda (11617 old georgetown rd #100, north bethesda, md 20852, (301) 263-6377), but they were unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 16,000. The vin was not available.
I received a recall letter in the mail involving the instrument panel randomly going dark and/or resetting during performance. I have attempted to contact the dealership/jaguar corporate to schedule this issue to be taken care of as i do worry about it going dark during commute and causing an accident. I have made multiple calls to the dealership for the last 3 weeks as well as left a message for the owner to call me back as no one from service has reached back out to schedule my appointment. I have had the receptionists hand write notes to the service managers as well as the owner but still no call backs. In the meantime i have attempted to call jaguar corporate with the same treatment and response about a rather serious issue, i have left numerous voicemails for their executive suite as well as 2 other people to hear back but have heard nothing in 3 weeks,it sickens me to know that every time my wife gets in the car that it could be a safety issue but due to the fact that things have to be accomplished and i travel we unfortunately do not have a choice. Jaguar has been completely non responsive about this issue while also being negligent of any responsibility on fixing it. I am reaching out here more out of desperation as i have tried multiple avenues with the same result. Any help is appreciated as we do not feel safe driving the vehicle.
I received a recall letter in the mail involving the instrument panel randomly going dark and/or resetting during performance. I have attempted to contact the dealership/jaguar corporate to schedule this issue to be taken care of as i do worry about it going dark during commute and causing an accident. I have made multiple calls to the dealership for the last 3 weeks as well as left a message for the owner to call me back as no one from service has reached back out to schedule my appointment. I have had the receptionists hand write notes to the service managers as well as the owner but still no call backs. In the meantime i have attempted to call jaguar corporate with the same treatment and response about a rather serious issue, i have left numerous voicemails for their executive suite as well as 2 other people to hear back but have heard nothing in 3 weeks,it sickens me to know that every time my wife gets in the car that it could be a safety issue but due to the fact that things have to be accomplished and i travel we unfortunately do not have a choice. Jaguar has been completely non responsive about this issue while also being negligent of any responsibility on fixing it. I am reaching out here more out of desperation as i have tried multiple avenues with the same result. Any help is appreciated as we do not feel safe driving the vehicle.
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