We found the following complaints for INFINITI QX4 (2002)
Read complaints for INFINITI QX4 (2002)
I have tried to get passenger airbag recall (and a confirmed driver seatbelt defect) replaced andthe part was neededone year ago around march or april 2020 and today when i tried to make a appointment 03/29/2021 was told that it is a 3 to 4 hour job and no loaner vehicle or tow is available for this type of service. The the recall notice form # r1714 30148563 states that there is free convenience services such as tow to and from infiniti retailer or alternative transportation. Mossy nissan in oceanside california and i talked to a woman named robin in service dept. My question/complaint is why is alternative transport or tow not being offered for this dangerous hazardous defect? sincerely [xxx].*dtparts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2002 infiniti qx4. The contact received a notification for recall nhtsa campaign number: 14v361000 (airbag). However, the part needed to do the repairs was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Takata recallair bag did not deploy when stationery 2002infiniti qx4 stopped at traffic lighton city streetwas hit in the rear by another vehicle which was accelerating.pushed infiniti qx4 25 feet into oncoming traffic.
Dt*: the contact stated while pulling into a garage at 5-10 mph, the vehicle accelerated resulting in the vehicle crashing through the contact's house.during the incident the contact had brake failure and the air bags failed to deploy.there was frontal damage to the vehicle.the vehicle has not been inspected by the dealership.the vehicle was towed to a body shop for the necessary body repairs.
Power doors, locks and windows stopped working.keyless entry wouldn't work.driver side door kept locking on its own and key wouldn't unlock it.battery kept dying.
The car stopped running and there was a strong smell of smoke, after having the car towed to the infiniti dealer we were informed that the engine control module that controls the car had burnt out. Fortunately, we were on a local side street. Had we been on the highway and the car just shut down we would not have been able to get out of traffic. The repairman stated the module was completely burned. After paying $2235.12, to replace this item since there is no aftermarket equipment.
While moving of from a stop sign,there is a sudden acceleration surge with a loud revving of the engine while driving.car speeds for approximately two blocks before coming to a stop. This happened on 12/12/2010 and 12/19/2012.2003 infiniti qx4.
The contact owns a 2002 infiniti qx4. The contact was driving approximately 70 mph when the vehicle completely stalled without the warning. The vehicle was towed to the dealer for diagnosis. The technician informed the contact that three power valve screws detached from the engine. The vehicle was in the process of being repaired at the contacts expense.the failure mileage was 123,000.
Can not hear turn signal indicator.
The contact owns a 2002 infiniti qx4.on september 14, 2007, while fueling the vehicle, the gas shot back out at least two feet from the vehicle.the vehicle was taken to the repair shop on september 19, 2007, where it currently remains.the contact was informed that the fuel tank would probably have to be replaced.the current and failure mileages were 100,400. Updated 10/16/07
The contact owns a 2002 infiniti qx4. The contact stated that he smelled gasoline fuel as he approached the vehicle. The vehicle was taken to a mechanic where the mechanic advised that the fuel filler net needed to be replaced. The mechanic referred the contact to an authorized dealer for the repairs. The vehicle was not repaired. The manufacturer was notified and informed the contact that the vehicle was not included in any recalls. The failure mileage was 195,000.
While moving of from a stop sign,there is a sudden acceleration surge with a loud revving of the engine while driving.car speeds for approximately two blocks before coming to a stop. This happened on 12/12/2010 and 12/19/2012.2003 infiniti qx4.
While driving over an hour or more than 80 miles, transmission would not shift from pass gear down to 3 gear.it would sound like its slipping.has been doing this since 5,000 miles suv has 100,000 infinity doesn't want to cover it.now first and 4th doesn't work.dealer told me infinity had a problem with the trans over heating, which causes transmission failure.
I have tried to get passenger airbag recall (and a confirmed driver seatbelt defect) replaced andthe part was neededone year ago around march or april 2020 and today when i tried to make a appointment 03/29/2021 was told that it is a 3 to 4 hour job and no loaner vehicle or tow is available for this type of service. The the recall notice form # r1714 30148563 states that there is free convenience services such as tow to and from infiniti retailer or alternative transportation. Mossy nissan in oceanside california and i talked to a woman named robin in service dept. My question/complaint is why is alternative transport or tow not being offered for this dangerous hazardous defect? sincerely [xxx].*dtparts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
I own a 2002 infiniti qx4 suv truck. I am filing a complaint about the front drivers side seat belt and shoulder harness. When seat belt is fastened, the shoulder harness rubs your neck while driving, so in the event of an accident i believe the shoulder harness will cut and injure the drivers neck. This is serious and should be replaced. Thank you for your attention.
The contact owns a 2002 infiniti qx4. The contact stated that while traveling 3 mph, the anti-lock braking system warning light illuminated. The service engine warning light also illuminated shortly afterward. The steering wheel then became difficult to maneuver. The vehicle was driven to an authorized dealer where it was confirmed that the steering failed and that the vehicle was to be repaired under nhtsa campaign id number: 11v244000 (steering:column ). As a result of the suspension failure, the anti-lock braking system had also failed. The technician was authorized to repair the vehicle under the recall but only for the steering failure and not the abs system failure. The vehicle was not repaired per the contact's request. The manufacturer was contacted. The failure and current mileages were 89,445. The vin was not available.
Dt*: the contact stated while pulling into a garage at 5-10 mph, the vehicle accelerated resulting in the vehicle crashing through the contact's house.during the incident the contact had brake failure and the air bags failed to deploy.there was frontal damage to the vehicle.the vehicle has not been inspected by the dealership.the vehicle was towed to a body shop for the necessary body repairs.
The contact owns a 2002 infiniti qx4. The contact stated while driving at various speeds, the steering wheel became difficult to maneuver without warning. The contact called an unknown dealer and was informed that the vehicle was serviced under nhtsa campaign number: 11v244000 (steering, suspension) in 2012. The contact took the vehicle to an independent mechanic where it was diagnosed that the frame needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but did not offer any further assistance. The failure mileage was approximately 152,000.
At the time of the incident, i was taking a left hand turn into a driveway going approximately 5-10mph when i heard a "popping" sound come from the right side of the car as i was turning. After further investigation, the sound would occur when taking a right or left turn, either accelerating or not. I felt incredibly unsafe driving it. Took it for an inspection at a trusted mechanic on 7/29/13, he test drove it and deemed it unsafe to drive. I was told by the mechanic that he could not repair it because it was a manufacturing issue due to a lot of corrosion under the car and the work needed to be done by the dealership. Towed to the dealership on 7/30/13, dealership will not fix it, says it is not a manufacturing issue. Rewind to april 20th, 2011, qx4 2002 recalled in a number of states including massachusetts, original recall date: 4/20/11 for corrosion problems due to road salt and snow/water. The recall id states the consequences of this corrosion will be that "the strut housing may crack and pull away from the inner hood ledge assembly. This may lead to grinding noises, increased steering effort, and possibly steering column to break, resulting in the loss of steering control, which could result in a crash." back in the winter of 2011-2012, took the car to the dealership because the vehicle was part of the recall. I was told by the dealership that the corrosion problem was fixed and the car was safe to drive. Now i have a dealership that refuses responsibility for an outstanding corrosion problem, a claim with infiniti that is going no where and a car i cannot drive because it cannot be fixed.
My suv is qx4 model 2002, id# [xxx], the steering column is the trouble.it was making squeaking noise for last several years, repaired again and again and again by infinity of memphis, paying myself, but the noise will not go away, but was told by infinity of memphis, not to worry about it, as, their computer says, my car is ok. We always take our car for servicing there only as we live in memphis and they are my dealer.on 2/9/2011 pm, while driving straight, the steering did not act right. The car turned left, hit the curb, barely missing hitting an on coming vehicle on my left, burst the left front tire slicing side of it on the edge of the curb, hit left front corner of vehicle, popping up the left fog light, then on backing up, hit the right back side of the car on something. The tire was changed to spare one, then a brand new tire. The incidence was reported to infinity of memphis on 2/10/2011 and i delivered the car to them . The car does not ride well, makes the squeaking sound at steering still and does not act right. We are a family of physicians, need dependable car. The infinity makes great cars, we own another infinity sedan also. Please help us in fixing up the steering column of this suv-qx4,2002 model, as it is not safe to drive this particular vehicle any more. Fortunately, no one was hurt.sincerely,information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2002 infiniti qx4. The contact stated while driving approximately 20 mph, the vehicle shook violently. In addition, the lower control armdetached from the vehicle. The vehicle was towed to an independent mechanic where it was diagnosed that the frame needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The vin was not included in nhtsa campaign number: 11v244000 ( steering, suspension). The approximate failure mileage was 164,825. ..updated 05/17/16updated 05/11/18
Tl-the contact owns a 2002 infinti qx4. The contact stated while driving at low speeds the steering wheel was extremely difficult to maneuver and over a period of time became progressly worse. There were no prior warnings. The vehicle was taken to an authorized dealer, who was unable to locate a problem. There was a recall associated with the same defect under nhtsa campaign id number 11v244000 (steering , suspension) however, the vin was not included. The vehicle had not been repaired. The manufacturer was notified of the problem. The approximate failure mileage was 81,000. Js
The contact owns a 2002 infiniti qx4. While the vehicle was with an independent mechanic for routine maintenance, the mechanic noticed that the driver's side strut housing was rusted and cracked. The independent mechanic alerted her of a recall for the strut housing and the manufacturer was contacted. The manufacturer confirmed that the vehicle was serviced per nhtsa campaign number: 11v244000 (steering, suspension) at fields infiniti glencoe (2100 frontage rd, glencoe, il 60022 (847) 998-5200). The dealer stated that a plate was installed on the strut housing. The contact took the vehicle to another independent mechanic who stated that it looked like no repairs were completed. The contact stated that both independent mechanics informed her that a plate needed to be installed in the strut housing, but the vehicle was not repaired. Upon purchasing the vehicle, the carfax report failed to identify the repair or failure to the strut housing. The vin was invalid. The failure mileage was approximately 124,000.
The contact owns a 2002 infiniti qx4. While driving 35 mph, the contact witnessed an abnormal noise emitting from the driver side strut area. The contact stated that the vehicle made an abnormal banging noise when driving over a bump in the road. The failure recurred several times. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion became inoperable and the strut housing was cracked. As a result, both components needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. The vin was unavailable.
Extensive rust and decay is found on the passenger side frame where the lower control arm connects.this is just below the strut housing and is visible through the front wheel well.i have attached both passenger and driver side photos as the defect only appears on the passenger side.
The frame of the car is rusted out, making the truck unsafe for driving. The rust is also noticed on the running boards, and a large portion of the rear suspension system. I have had the recall fix applied on the passenger side, however rust is spreading like wild fire throughout the entire frame.
The contact owns a 2002 infiniti qx4. After the contact purchased the vehicle from an independent mechanic, he noticed rust forming on the passenger side frame rail below the passenger side control arm. The contact took the vehicle to another independent mechanic who informed him that they could reinforce the frame well; however, a fuel line ran through the rusted area, which could cause more damage to the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 139,000.
Tl-the contact owns a 2002 infinti qx4. The contact stated while driving at low speeds the steering wheel was extremely difficult to maneuver and over a period of time became progressly worse. There were no prior warnings. The vehicle was taken to an authorized dealer, who was unable to locate a problem. There was a recall associated with the same defect under nhtsa campaign id number 11v244000 (steering , suspension) however, the vin was not included. The vehicle had not been repaired. The manufacturer was notified of the problem. The approximate failure mileage was 81,000. Js
The contact owns a 2002 infiniti qx4. The contact stated while driving approximately 20 mph, the vehicle shook violently. In addition, the lower control armdetached from the vehicle. The vehicle was towed to an independent mechanic where it was diagnosed that the frame needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The vin was not included in nhtsa campaign number: 11v244000 ( steering, suspension). The approximate failure mileage was 164,825. ..updated 05/17/16updated 05/11/18
The contact owns a 2002 infiniti qx4. The contact stated that while traveling 3 mph, the anti-lock braking system warning light illuminated. The service engine warning light also illuminated shortly afterward. The steering wheel then became difficult to maneuver. The vehicle was driven to an authorized dealer where it was confirmed that the steering failed and that the vehicle was to be repaired under nhtsa campaign id number: 11v244000 (steering:column ). As a result of the suspension failure, the anti-lock braking system had also failed. The technician was authorized to repair the vehicle under the recall but only for the steering failure and not the abs system failure. The vehicle was not repaired per the contact's request. The manufacturer was contacted. The failure and current mileages were 89,445. The vin was not available.
Extreme corrosion in the undercarriage prevents us from driving the car. Even though infiniti had a recall for this issue will not help us. Purchased this car new and will never purchase another infiniti
The contact owns a 2002 infiniti qx4. While driving 35 mph, the contact witnessed an abnormal noise emitting from the driver side strut area. The contact stated that the vehicle made an abnormal banging noise when driving over a bump in the road. The failure recurred several times. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion became inoperable and the strut housing was cracked. As a result, both components needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. The vin was unavailable.
At the time of the incident, i was taking a left hand turn into a driveway going approximately 5-10mph when i heard a "popping" sound come from the right side of the car as i was turning. After further investigation, the sound would occur when taking a right or left turn, either accelerating or not. I felt incredibly unsafe driving it. Took it for an inspection at a trusted mechanic on 7/29/13, he test drove it and deemed it unsafe to drive. I was told by the mechanic that he could not repair it because it was a manufacturing issue due to a lot of corrosion under the car and the work needed to be done by the dealership. Towed to the dealership on 7/30/13, dealership will not fix it, says it is not a manufacturing issue. Rewind to april 20th, 2011, qx4 2002 recalled in a number of states including massachusetts, original recall date: 4/20/11 for corrosion problems due to road salt and snow/water. The recall id states the consequences of this corrosion will be that "the strut housing may crack and pull away from the inner hood ledge assembly. This may lead to grinding noises, increased steering effort, and possibly steering column to break, resulting in the loss of steering control, which could result in a crash." back in the winter of 2011-2012, took the car to the dealership because the vehicle was part of the recall. I was told by the dealership that the corrosion problem was fixed and the car was safe to drive. Now i have a dealership that refuses responsibility for an outstanding corrosion problem, a claim with infiniti that is going no where and a car i cannot drive because it cannot be fixed.
The contact owns a 2002 infiniti qx4. The contact stated while driving at various speeds, the steering wheel became difficult to maneuver without warning. The contact called an unknown dealer and was informed that the vehicle was serviced under nhtsa campaign number: 11v244000 (steering, suspension) in 2012. The contact took the vehicle to an independent mechanic where it was diagnosed that the frame needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but did not offer any further assistance. The failure mileage was approximately 152,000.
The contact owns a 2002 infiniti qx4. While the vehicle was with an independent mechanic for routine maintenance, the mechanic noticed that the driver's side strut housing was rusted and cracked. The independent mechanic alerted her of a recall for the strut housing and the manufacturer was contacted. The manufacturer confirmed that the vehicle was serviced per nhtsa campaign number: 11v244000 (steering, suspension) at fields infiniti glencoe (2100 frontage rd, glencoe, il 60022 (847) 998-5200). The dealer stated that a plate was installed on the strut housing. The contact took the vehicle to another independent mechanic who stated that it looked like no repairs were completed. The contact stated that both independent mechanics informed her that a plate needed to be installed in the strut housing, but the vehicle was not repaired. Upon purchasing the vehicle, the carfax report failed to identify the repair or failure to the strut housing. The vin was invalid. The failure mileage was approximately 124,000.
The frame of the car is rusted out, making the truck unsafe for driving. The rust is also noticed on the running boards, and a large portion of the rear suspension system. I have had the recall fix applied on the passenger side, however rust is spreading like wild fire throughout the entire frame.
2002 infiniti qx4. Consumer writes in regards to corrosion recall*tgwthe consumer took the vehicle to the dealer for a routine service. The dealer informed the consumer they applied a fix for a recall and two bolts did not torque as they should have.the consumer stated she never received a recall. The consumer then received another call and was informed her vehicle could not be fixed. He too, explained about the two bolts that would not torque. One week later, the consumer was informed that infiniti was going to buy the vehicle back from her.
2002 infiniti qx4. Consumer writes in regards to recall concerning side strut tower housing *tgwthe consumer stated he was involved in an accident, because of the failed part. He is seeking reimbursement for the repairs. The consumer stated the repairs were completed prior to him being aware of the recall.updated 12/06/11
Rear suspension bottoms out with 4 adults in vehicle.local dealer confirmed on 01/25/2002.infiniti will not correct problem nor refund purchase.
Car bottomed out with three passengers - lbs 210,123,115+30lb dog and luggage. How can an suv touted to haul 3500 lb trailer, seat five, have a luggage rack.bottomout at every expansion joint from here to maineand back???we were not carrying lead or gold in the suit cases.called pat gauss and he suggested air bag assists.no thanks, its trade in time.
Extreme corrosion in the undercarriage prevents us from driving the car. Even though infiniti had a recall for this issue will not help us. Purchased this car new and will never purchase another infiniti
While driving on the interstate the car started to accelerate and was not able to fully stop when i stepped on the brakes.once the car was put into park the engine revved all the way up to 8.had the engine and valves cleaned which they said was the problem.on 7/23/2012 the same thing happened and was told the same thing was wrong got it cleaned but the gas pedal keeps sticking and the car continues to accelerate.
2002 infiniti qx4in a parking lot at about 5mph.intending to park straight ahead against a concrete wall.one car length behind the parking space.beginning to brake. Sudden acceleration propelled the car forward and hit the wall head-on, despite effort to brake.there was a surging power sound and the car was clearly accelerating.at least one of the rear wheels continued to revolve under power after the car was stopped against the wall.
I had an oil change on saturday.after leaving the service station and driving home the vehicle begin to accelerate on its own.i tried breaking but the vehicle continued to accelerate.after barely missing two vehicles and unable to come to a complete stop, i turned off the main road and killed the ignition.still unaware of what was happening i waited a few minutes and attempted to complete my mission home only to run into the same behavior. Once i arrived home i parked the car until monday morning.unable to drive i called the tow truck company and had my suv taken to the dealership.it turned out the issue was a bad throttle cable that got stuck.
Dt*: the contact stated while pulling into a garage at 5-10 mph, the vehicle accelerated resulting in the vehicle crashing through the contact's house.during the incident the contact had brake failure and the air bags failed to deploy.there was frontal damage to the vehicle.the vehicle has not been inspected by the dealership.the vehicle was towed to a body shop for the necessary body repairs.
While driving my 2002 infiniti qx4 with three other adults and an infant in the auto, the entire hub of the right rear wheel broke away and after causing damage to the side and door of the car, continued to fly down the street.i was traveling at 40 mph on a suburban street. The police officer who assisted told us that we were lucky to be alive.fletcher jones/chicagowhere this vehicle was purchased no longer handles infiniti so the car was inspected at infiniti of lisle, ill. Althoughthese wheels are the original wheels purchased on the vehicle, they claim no responsibility and have reported all three other wheels in danger of the same failure.i have sought the assistance of infiniti's consumer affairs and regional specialists and have e-mailed their corporate hdqrtrs offering photos as this is a huge safety issue.i have not received an answer. By infinit's own admission these wheels could fail on my or any other inifiniti vehicle in the marketplace and i cannot understand how their regional safety specialist refused to review the photos and felt a final, informed determination had been made.considering that upon infiniti's inspection, all four wheels could fail,this is obviously not an isolated incident and merits the attention of your organization.
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