We found the following complaints for HONDA PASSPORT (2019)
Read complaints for HONDA PASSPORT (2019)
Traveling at about 35 mph, struck a small (about 8 inch wide) piece of rock or road debris which caused my tire to blow out. Immediately following this my driverside curtain and seat airbags deployed which resulted in my vehicle detecting collision and deploying emergency services. No damage was visible on the vehicle with the exception if the driver side tires.
The contact owns a 2019 honda passport. The contact stated while coming to a complete stop the vehicle was struck from behind by a different vehicle; which resulted in the contact's vehicle getting pushed into a concrete median and then into a 3rd person's vehicle. The air bags did not deploy which resulted in the contact sustaining soreness in their body and they sought medical treatment. The contact stated no warning lights were illuminated. The vehicle was towed to a tow lot and a report was taken. The manufacturer was not informed of the failure. The failure mileage was approximately 20,530.
Vehicle would not come out of park, it was stationary. First time 3/27/19 picking up new at dealership. Second time 4/10/19, parked in my garage. Both times numerous warning codes displayed. In my garage 10 warning codes displayed, ran motor for several minutes and turned off. Restarted later and 7 warning codes displayed and vehicle would go into drive. Drove to dealership, made appointment for service 4/11/19. Dealership found multiple battery low codes stored from when battery died on lot. Technician noticed a ham radio antenna mount on the cross bar and reported the unknown accessory attached to the cross bar could have something to do with vehicle codes being set. As of this date all the parts to install a transceiver have not arrived. The unknown accessory is just a mount and at the dealership inspection it has a ground wire, 14 gauge thhn, connected to a bracket. When the antenna is installed it must be grounded to frame. I'm including jpegs of antenna mount. Also i have supporting emails detailing when the parts will arrive to my po box and or street address. A transceiver has not been installed in the vehicle! there has not been any electrical connection to the battery/vehicle!
While driving a crackle is emitted from the front speakers. The tuner will blank out and display "check tuner", then the entire instrument pod goes dark. No speedometer, no other instrument information. Appears to be doing a reboot , while the car is in motion. Seems to be related to turning corners or hitting small bumps in the road.very dangerous because it happens at anytime, regardless of speed you are travelling. Suddenly entire dashboard is black. Car has approximately 6,000 miles on it, but problem began earlier and has progressively gotten worse.
Since i have leased the vehicle, the collision mitigation breaking system is coming on when not needed, at times during highway speeds.. I have been nearly rear-ended three times, the latest causing the man behind me to almost go off the road into a ditch (thankfully he was able to just barely avoid this) and it is happening when my husband is driving the car as well. It is very startling and worrisome. The car actually nosedives and comes to a complete stop at times'other times it breaks suddenly and then releases or i have to put my foot down on the gas while trying to disengage the system. I have taken it into the dealership a few times already and they are not able to fix it as it cannot be replicated when they have had it (weeks can go by in between when it happens) and i have expressed i do not want them constantly driving my vehicle trying to cause this issue when i was told explicitly that if this happens and they're driving my vehicle, my insurance is responsible. I have also filed a complaint with honda motor america where a case has been opened and closed very quickly. Their response was that it is pretty much not their problem, i am on my own unless i am able to make it happen in front of an advisor, or have an advisor drive my car frequently (like using it to go to and from work, etc. Being they do not drive it far when trying to replicate the issue) and they do not hold any liability if this issue is to cause an accident where myself or other drivers on the work are injured in any capacity. I also have been getting warning lights at times that the system is malfunctioning and my automatic high beams have begun to not work properly as well. The dealer told me the only fix is to 'if i were you i would just shut it off every time i get in the car'. I want it to work properly being it was part of the reason i leased the vehicle as it's standard equipment,
Infotainment system malfunctions causing backup camera and navigation systems to not function and sends loud crackling noises through speakers. Also causes instrument panel to fail for minutes at a time. Connections to infotainment and dashboard displays fail while in motion after minor bumps in road.
Multiple issues with the infotainment system.the first issue happened around 300 miles, the apple carplay would not connect.had to repeatedly disconnect and reconnect apple xs max.at times the sound would just stop working.switching from carplay, xm radio, and fm would fix the issue.the infotainment completely shut down on july 13th.i tried to "fix" by turning the passport off and on, getting out of the passport and locking the doors, getting back in and starting it.i tried this about 10 times and nothing worked. I drovee straight to the dealership.they quickly disconnected the batter from the passport and this resolved the issue.the issues happened both while the passport was in drive and while in motion. I have also had issues with the driver side mirror not holding memory.the mirror sometimes does a factory reset, so i am finding myself having to reset the mirrorevery time i go to drive.
The infotainment system fails while using airplay, causing navigation, audio, bluetooth failure and the rear camera goes out as well. When trying to reboot by turning off the car, the engine stays off but the info system runs darkly in the background. Battery died overnight. Battery reconnect seemed to work but being that this happened twice and i got lost once as a result, i avoid plugging in my phone. This is outrageous, it's all over the internet and no one is stepping up. What about the lemon law? where's our protection?
The contact owns a 2019 honda passport. While operating the vehicle, the instrument cluster suddenly shut off. The vehicle was not diagnosed or repaired. Royal honda (2633 n. Hullen st, metairie, la) was contacted in reference to the failure. The manufacturer was not notified. The failure mileage was 2,700.
Starting at about 500 miles, a crackling noise would propagate through the speakers and the infotainment and rearview camera would shut off. Took the car for service and the fixed the problem for a few hundred miles when it came back much more severe. Stepping on the gas, or bumps would produce erratic issues, not only freezing the infotainment along with intense crackling noises, but also, braking on its own. Took the car to back for service and the dealer stated that they could not reproduce the braking on its own issue. Not unsurprising because the pattern of problems is random. Service at least admitted the infotainment issues and i was told that this is a common problem that honda is working on a repair involving replacement of the harness. They wanted to replace the infotainment unit but the part would not be in stock for almost 4 weeks. The problems have only worsened since and now blacking out of the speedometer is the latest safety issue. Called honda and asked to have the car replaced, only to be told that i am a liar and the car has not been serviced once yet. The honda representative provided the most disgusting customer service i have ever encountered denying the issues and telling me that there is no safety issue and basically implying that the infotainment problem almost does not exist. He lied telling me that honda is not working on any permanent fix, as according to him there is not a problem. Dealer and service employees all know the problem, but honda believes that its customers are idiots with zero intelligence. Made me realize the importance of using a lawyer and participating in class actions, as the only way honda will respond to the "elephant in the room" is through legal action. I also hope nhtsa will act quickly on this very well known problem and force a solution.
While the car is in motion the speakers make a loud crackling and popping noise.the car audio fails with an error message that says "radio unavailable" or "network communications lost".this causes all audio to quit working, along with the back up camera, navigation and bluetooth.in addition, the speedometer fails and goes completely blank while driving.sometimes the system reboots itself after staying dead for several minutes.i have taken the car to the honda dealership twice.they tell me they submit videos to the tech line of the problem occuring, but they do not have a solution for a fix.problem started when vehicle had approximately 10,000 miles.now vehicle has 32,000 miles and the issue has progressively gotten worse.these issues occur every time the car is driven, which is multiple times daily.
The honda sensing system almost constantly thinks there is a vehicle coming at you when there isn't one coming at you. It will shake the steering wheel and flash the orange brake warning at you. The infotainment system also stops working almost every drive as well and says there is no input for audio.
Infotainment displayed 'network connection lost.' system and dashboard digital console rebooted while driving. This includes speedometer, navigation, and fuel gauge.
Infotainment system fails, screen goes blank, backup camera and speedometer goes blank.this has happened numerous times, dealer supposedly repaired two weeks ago but problems persist.
While driving on the highway my passport, i smelled what reminded me of electricalwires sizzling it was coming from the honda display audio unit .the apple play stop working and i had no audio sound from the radio or other app. The unit was unresponsive and remain on with the engine cut off. The display while not working remain on for three day before turning off.the unit randomly continue to go out after the smell of burning wire.and error code begin to display: 6382 appeared. This problem is still occur and i had to replace my i phone because the inside of the phone was burn. I do want to have the passport cause harm to someone before check this safe issue out.
The infotainment center will display a connection error and then shut off while driving. The screen behind the steering wheel will also shut off while driving. The problems seem to occur when hitting a bump in the road small or large. Also when this occurs the speakers will crackle and pop if any audio was playing when the issue started. The speakers occasionally will crackle and pop even if there was no audio prior to the issue occurring.
Computer shuts down on the audio system. Has been to the dealer 3 times for repair something is wrong in the wiring. While driving these loud noises come from the dash then after awhile it says audio off. Then network shutdown.
The contact owns a 2019 honda passport. While driving at any speed, the bluetooth seized after a few minutes of driving. Also, the clock and radio did not automatically set to the contact's current location. There was no warning indicator illuminated. The system restarted after the vehicle was turned off and restarted. The vehicle was taken to dch kay honda (732-982-2732, located at 200 nj-36, eatontown, nj 07724), but the failure could not be duplicated. The failures recurred. The manufacturer was made aware of the failures and stated that there was a computer update that should have been performed. The contact was provided case number: 09932490 and was referred back to the same dealer; however, the dealer stated that there was no update. The vehicle was not repaired. The failure mileage was approximately 2,000.
While the vehicle is running and driving, the infotainment system fails. The first event in the sequence is that the audio from any source (am, fm, satellite, iphone) will start to crackle and intermittently cut out. Then the infotainment screen in the center of dashboard will go dark and all sound will stop. Additional events include the driver screen (speedometer, etc.) behind the steering wheel going dark. Sometimes the messages 'no audio source' or 'network connection lost' are displayed on the screen. Occasionally the system will try and reboot after 10-15 minutes, with the screens turning on again for a short period of time (5-10 seconds) before going dark again. The only way to recover temporarily is to park, turn the vehicle off, open the driver's door (shuts off retained accessory power) and then restart the vehicle. This system failure happens with and without an iphone connected via genuine apple usb cable. None of the following have resolved the problem: resetting the infotainment system to factory settings; disconnecting the battery cable under the hood; and, temporarily removing the infotainment power fuse under the hood. Checking the system settings via the infotainment system application indicates that the system is up to date and no updates are available. This has been happening for several months. The honda dealer service department stated that they never heard of this issue, and suggested that i film the issue when it occurs!
Infotainment system fails, sometimes reboots. Cracking and popping precede it usually - sounds as if it's coming from speakers. Then complete infotainment lcd fails -goes black. This leaves the *backup camera* non-functional.
Driving my car on belt parkway, i connected my phone to use android auto, the radio stopped working, head unit said "audio is off" and also the instrument panel was not answering to my commands. In the same drive i almost crush with a vehicle coming from my right side because the alert system didn't light on to warn me. After few more miles i could pull over, turn off the car, opened the door, close the door, turn on the engine , connect my phone and same problem came out. I have only 465 miles with my car and i already contacted the dealership 2 times regarding this problems. I also askthe dealership to give me my old car back but they refused. What should i do. I am very worried about this car and i don't feel comfortable and safe driving it anymore.
The entire audio/electrical goes out while driving.crackling, popping sounds, sound like small pebbles hitting windshield, or electrical shorts, and then the entire console goes out. Back up camera, all audio, navigation, screen fades in and out few times, with the small crackle sounds, then usually a loud crack, and everything goes dark.if you pull over, shut off car, and restart, sometimes it comes back.if you are driving, it maybe restarts in 10-15 minutes, but will continue with shorting out again. Brand new vehicle, bought at the end of october 2019. Honda does not seem to have fix, or any connections to why some vehicles have this problem, and others do not.i have reached out to the honda corporation, with little response back from them. Our garage is doing the best they can, following bulletins on updates for what or how to attempt repair from honda.our new car has been in garage 2 different occasions,november 2019, and february 2020, for days at a time, for the same problem.honda knew this was a problem, and still sold vehicles.
My complaint concerns the infotainment system. The sound output will crackle, skip out or shut down altogether. When this happens, it affects all outputs including fm, satellite, carplay and the hands free. Restarting the audio system does not work. When feasible, shutting off the engine will not reset the system until the driver door is opened. This may or may not fix the problem. The most severe problem occurs when the speedometer instrument panel goes black while the vehicle is in motion. The instrument panel going black has always occurred while on the highway at greater than 65mph. These problems have always happened when the vehicle is in motion. Occasionally it may start crackling after hitting a bump. Other times, there is no identified cause for the dysfunction. The attached pictures show some of the error codes and messages seen
While driving over slightly rough roads, the radio speakers will make a crackling and popping noise. Sometimes to the point of complete malfunction where the sound will go off completely and show a message of no audio input. The only way to reset the audio is to stop the vehicle, shut off the ignition, and open the drivers door to end the retained accessory power feature, then restart the vehicle which reboots the infotainment system. Problem was reported to the dealer service department who says they can't replicate the problem. This occurs while using any audio input sources, including the maps feature in apple carplay. It's very distracting and therefore a potentially dangerous problem while driving the vehicle.
As we were driving down i-65 in kentucky (driving back home to michigan), the vehicle lost functions / communications of the infotaiment system, we were relying on the gps system via "apple play" to determine what exit to take.from prior experince with this "issue", i knew we needed to pull the side of the highway and shut the vehicle off, then turn back on, and thats what we did.it worked, but was not safe on that busy highway.
I went to the store and everything was working fine. I noticed a crackling sound while talking on bluetooth. Parked the vehicle to go shopping. Once i returned the infotainment/instrument cluster completely went dark. Infotainment screen never powered on. Was unable to turn screen on. Turned vehicle on and off with no success. Drove home with everything completely unresponsive. Infotainment system started working the following day.
Note. All has taken place while in motion except for the restart. Started with intermittent speaker crackles. Yesterday crackles with radio on reoccurring crackles folled by infotainment screan noting radio signal loss folled by data communications loss. (paraphrasing)follwed by blank screen. Followed by blank instrument screen. For some seconds. Then all screans became functional. Today as radio played there was a loss of sound with visual indication radio operation was continuing as a bump in the road was noted. Radio remained silent till later as engine was restarted. Radio then sounded through speakers.
I copied this from someone posting, since it is exactly the problem i am experiencing and more.'the engine will just rev higher and higher over 4k revs. I cannot even drive the 25-mile speed limit when this occurs. I have confirmed that the transmission settings are in the standard drive mode during these events. I also informed them that the auto high beam feature does not work properly.' the remote control connect doesn't work. Side sensors work intermitently. It accelerates when releasing the gas pedal but the suv doesn't pick up speed. It makes loud accelerating noise and slows down instead of going faster. Heater makes pitching noise. These happened city streets and highways. It's not just one time occurance. My car has only 3100 miles
Everytime i start my car it says my hood is open but it is not, i have to get out and open and close my hood. My fans won't run and ac or heat won't work if this error occurs.
Noted that the dashboard blanked out momentarily while driving on the interstate.the speedometer came back, first, followed by the remaining dashboard items.the instrument panel control module software update (recall) had been completed 3 weeks previously and approximately 1200 miles prior to this event.did not experience this issue before the software update.returned the vehicle to the dealer for recheck but they did not note any software error codes.
Vehicle returned today for the third time. Same issues: will not come out of park, 10 warnings. Let vehicle run about 15 minutes, turn off, go inside for about 15 minutes, restart vehicle, 7 warnings and now can get into drive. One added issue: at the dealership when closing the door there is several beeps indication the key is still inside the vehicle. The keyfob is not in the vehicle or anywhere near!!vehicle stationary in garage at home.
While driving in motion and running over slightly bumpy surface i will hear static in the speakers after hitting a few more bumps the audio will shut off. Then the infotainment screen with either say 'fm radio unavailable' or 'network communications lost' following this the infotainment screen will either reboot or stay off until the car is restarted. In some cases when the infotainment screen went off the driver screen that displays speed, rpm and other safety warning message shuts off and reboots while driving in motion which is very distracting and unsafe. I have had my 2019 passport at the dealer four times where they have checked connections, replaced wiring harness and even replaced the driver screen module. Weeks after this last fix the same issues happened again and now both screens are blank and will not come back on after restarting the car. It is heading to the dealer for yet another diagnostic. Note during most of these issues i was using car play but have also experienced it just using fm radio. The problems usually don't surface till after driving on a bumpy road.
While vehicle is in motion i've experienced issues with collision mitigation system braking the vehicle when a vehicle is coming toward me in the opposite lane (oncoming traffic). This occurs while i'm driving the vehicle. I've taken to the dealer and the issue was not replicated. It does occur intermittently. I've experienced issues with the infotainment system too. The entire system freezes and becomes inoperable. It does not correct until vehicle is parked, turned off, driver door opened, then vehicle restarted. Lastly, the auto idle features consistently does not engage. I have the system randomly engage when i'm parking my vehicle in the garage. Again, all of these issues have been reported to the dealer providing service and remain unresolved since they can not be duplicated at service appointment.
Vehicle will intermittently activate collision mitigation braking system with no traffic nor objects nearby, causing the vehicle to come to a near stop, or full stop.speed, weather, and driving conditions vary during false activation, but it has also happened at highway speed, nearly causing a high-speed rear-end accident.vehicle has twice been taken to local dealer and since they claim that it cannot be easily recreated due to intermittent condition, then they cannot diagnose & repair.
When using the audio system (appleairplay, bluetooth, sirius or fm radio), the speakers at some point will begin crackling and making popping noises, similar to static noises, which causes the music to interrupt and cut out. Even when you turn the audio off, the speakers continue to make the crackle and pop sounds. You have to turn the car off and open the door to completely cut off the audio. It happens randomly and is a complete distraction while driving. The display screen also cuts in and out while in use using the backup camera, music or google maps, etc. As well. The car can be in motion or parked, it happens. This started in feb 2020, 1 month after leasing the car and approx 1000 miles.
The radio displays an error message of 'network communication lost' before the screen blacks out.this happens over and over every time i drive the vehicle.in addition, the screen for the odometer blacks out and i cannot see the traveling speed of my vehicle.i cannot use the federally mandated backup camera as well as the parking sensors.i cannot see the parking sensors.the vehicle also shows 'brake' continually when driving as another car approaches from the opposite direction.there is no need to brake at these times.this occurs very frequently while driving. The last item is the transmission does not want to shift while traveling downhill about 50% of the time when i leave my house.the engine will just rev higher and higher over 4k revs.i cannot even drive the 25-mile speed limit when this occurs.i have confirmed that the transmission settings are in the standard drive mode during these events.i also informed them that the auto high beam feature does not work properly.when another vehicle is approaching from the opposite direction many times it does not turn off and i blind the oncoming driver.i have brought this to the dealership twice and it has not been fixed.
While vehicle is in motion i've experienced issues with collision mitigation system braking the vehicle when a vehicle is coming toward me in the opposite lane (oncoming traffic). This occurs while i'm driving the vehicle. I've taken to the dealer and the issue was not replicated. It does occur intermittently. I've experienced issues with the infotainment system too. The entire system freezes and becomes inoperable. It does not correct until vehicle is parked, turned off, driver door opened, then vehicle restarted. Lastly, the auto idle features consistently does not engage. I have the system randomly engage when i'm parking my vehicle in the garage. Again, all of these issues have been reported to the dealer providing service and remain unresolved since they can not be duplicated at service appointment.
Driving my car on belt parkway, i connected my phone to use android auto, the radio stopped working, head unit said "audio is off" and also the instrument panel was not answering to my commands. In the same drive i almost crush with a vehicle coming from my right side because the alert system didn't light on to warn me. After few more miles i could pull over, turn off the car, opened the door, close the door, turn on the engine , connect my phone and same problem came out. I have only 465 miles with my car and i already contacted the dealership 2 times regarding this problems. I also askthe dealership to give me my old car back but they refused. What should i do. I am very worried about this car and i don't feel comfortable and safe driving it anymore.
Vehicle will intermittently activate collision mitigation braking system with no traffic nor objects nearby, causing the vehicle to come to a near stop, or full stop.speed, weather, and driving conditions vary during false activation, but it has also happened at highway speed, nearly causing a high-speed rear-end accident.vehicle has twice been taken to local dealer and since they claim that it cannot be easily recreated due to intermittent condition, then they cannot diagnose & repair.
I was driving on the highway at 65mph. All of a sudden the vehicle started to slow down at a very fast rate cutting my speed in half. 2 errors appeared on the dashboard. "transmission problem, apply parking brake when parked." and "blind spot info system problem." luckily i was able to pull over just in the right time, but the vehicle was starting to get very hard to control while steering as this was all happening. The vehicle started to control me meaning j almost couldn't steer it where it needed to go and i could not accelerate at all on the highway. The vehicle kept slowing down. I was on the shoulder of the highway around a sharp turn and i was terrified that someone would slam right into me. It took a tow truck 1 hour to arrive. The dealer has never heard of this issue before. I'm waiting to hear back from them as they still have m vehicle. Wilde honda waukesha, wi
I copied this from someone posting, since it is exactly the problem i am experiencing and more.'the engine will just rev higher and higher over 4k revs. I cannot even drive the 25-mile speed limit when this occurs. I have confirmed that the transmission settings are in the standard drive mode during these events. I also informed them that the auto high beam feature does not work properly.' the remote control connect doesn't work. Side sensors work intermitently. It accelerates when releasing the gas pedal but the suv doesn't pick up speed. It makes loud accelerating noise and slows down instead of going faster. Heater makes pitching noise. These happened city streets and highways. It's not just one time occurance. My car has only 3100 miles
My honda passport had approx 10k miles and i was driving down a blind s curve less than 1 mile from my home on a clear dry day.the passport lost power, and when the gas pedal was depressed there was a loud grinding sound but no engagement - it seemed like the transmission was grinding and disengaged, or that power was not being transmitted by the engine. I coasted down to safe spot at bottom of hill, and stopped vehicle, putit in park and turned it off. Then i started it again, transmission/power seemed to re-engage and i drove straight to dealership.they kept the car and told me they checked and found no codes. I asked about checking transmission fluid and they said they did but i donā€™t believe them. I called honda corporate customer service and they told me they ā€œcouldnā€™t do anything until it happened to me againā€¯ and that i ā€œneeded to address problems and issues with my dealer.ā€¯ (it was dealer who told me to call corporate.)since this time, i have received notice of fuel pump recall and that has been repaired. I wonder if the loss of power i experienced was fuel pump, or if it was related to transmission issue (same as odyssey) for the 9-speed transmission.
48 hours after i purchased my 2019 honda pilot the transmission blew.i was driving on the highway on my way to a vacation with my car packed for the week and i heard a bang as if i hit something and then it sounded as if something was dragging on the bottom but nothing was there.i was extremely scared because i was stuck alone on the side of the highway because the transmission blew on my brand new car with less that 100 miles.my vehicle had to be towed away and they had to place a brand new engine.i was offered no compensation and they refused to give me a new vehicle.
Vehicle with less than 1000 miles.engine stalled during motion approx 70 mph.forced to pull over and restart engine but was unable to put into drive but after a minute was successful in starting.engine stalled two more times after and each time more errors were reported on the vehicle driver display.errors involved emissions, transmission, engine, blind spot monitoring, and battery.issue was rectified by honda dealership but unknown whether or not permanent damage occurred.the dealership fix was to "drain atf fluid and brought to proper level".their diagnoses was that "atf is overfilled."vehicle has multiple fit/finish/build quality issues leading me to believe that the manufacturer is at fault for this problem and that other issues may be present but unknown.one notable safety issue with the build quality is that all four emergency handle bars are loose.
Digital speedometer display went blank when experiencing other symptoms of the most bus connector issue.i could not determine my actual speed as there is only the digital display.see uploaded pictures showing the mutimedia display and also the digital display where speedometer is displayed
While driving on the highway my passport, i smelled what reminded me of electricalwires sizzling it was coming from the honda display audio unit .the apple play stop working and i had no audio sound from the radio or other app. The unit was unresponsive and remain on with the engine cut off. The display while not working remain on for three day before turning off.the unit randomly continue to go out after the smell of burning wire.and error code begin to display: 6382 appeared. This problem is still occur and i had to replace my i phone because the inside of the phone was burn. I do want to have the passport cause harm to someone before check this safe issue out.
When driving this vehicle on a two lane road, the vehicle will give false forward collision alerts from oncoming vehicles in the opposing lane.when driving on a four lane highway with adaptive cruise control engaged, vehicles driving slower in the lane to your left will cause the vehicle to slow down suddenly (there are no vehicles in front ).both of these issues happen intermittently and can cause an unsafe driving condition when triggered.the vehicle has been at a dealer service department on five occasions.the dealer is unable to resolve the issue.
When driving the brake warning light will flash even if i car or object is in front of the car and then just go away or at times the light flash and the brakes will lock this happens on the city street or highway
The vehicleā€™s adaptive cruise control and collision mitigation braking system are flawed. The vehicle will give false collision alerts (large brake sign on screen and shaking steering wheel) when oncoming traffic is approaching to the left of you. Both vehicles are in their respective lanes. Also, the adaptive cruise control will slow down or suddenly brake the vehicle when a vehicle to your left is driving slower. There are no vehicles directly in front of you. Both vehicles again are in their respective lanes. I have video evidence of this that i can provide. I have made honda and dealership personnel aware of this. No one representing honda has been able to resolve the issues. One service manager said he canā€™t do anything to fix it until honda releases an update, meaning this person acknowledges there is an issue. Another service staff stated to me that his wifeā€™s honda pilot has the same issue and implied i shouldnā€™t worry about it. This is a serious flaw and i expect honda to release an update to address this issue.this issue has been occurring since i took delivery of the vehicle (november 2019 with less than 1000 miles) and has been ongoing until present. The date and mileage listed is one of the most recent occurances.
System gives false positives and tries to slam on brakes with nothing in front.this happens quite often so i have to disable the system but still get the warning frequently
Very frequent false warnings for collision braking system. Bushes, road signs, roundabouts, oncoming traffic, etc. Will false trigger the system. Many owners reporting false warnings or braking but no fix. Distracting and dangerous when it happens. Once the vehicle slammed on the brakes for no good reason due to a car turning off the roadway far ahead at low speeds.the system is distracting and could in some circumstances apply brakes when no reasonable threat is present. Careful driver who leaves distance, and i now disable this supposed safety system to be safer from it.
When driving this vehicle on a two lane road, the vehicle will give false forward collision alerts from oncoming vehicles in the opposing lane.when driving on a four lane highway with adaptive cruise control engaged, vehicles driving slower in the lane to your left will cause the vehicle to slow down suddenly (there are no vehicles in front ).both of these issues happen intermittently and can cause an unsafe driving condition when triggered.the vehicle has been at a dealer service department on five occasions.the dealer is unable to resolve the issue.
Very frequent false warnings for collision braking system. Bushes, road signs, roundabouts, oncoming traffic, etc. Will false trigger the system. Many owners reporting false warnings or braking but no fix. Distracting and dangerous when it happens. Once the vehicle slammed on the brakes for no good reason due to a car turning off the roadway far ahead at low speeds.the system is distracting and could in some circumstances apply brakes when no reasonable threat is present. Careful driver who leaves distance, and i now disable this supposed safety system to be safer from it.
System gives false positives and tries to slam on brakes with nothing in front.this happens quite often so i have to disable the system but still get the warning frequently
When driving this vehicle on a two lane road, the vehicle will give false forward collision alerts from oncoming vehicles in the opposing lane.when driving on a four lane highway with adaptive cruise control engaged, vehicles driving slower in the lane to your left will cause the vehicle to slow down suddenly (there are no vehicles in front ).both of these issues happen intermittently and can cause an unsafe driving condition when triggered.the vehicle has been at a dealer service department on five occasions.the dealer is unable to resolve the issue.
The contact owns a 2019 honda passport. The contact stated that while driving at approximately 55 mph, there was an abnormal noise coming from the vehicle. The check engine warning light illuminated and the vehicle lost motive power. The contact stated that the accelerator pedal was depressed however, the vehicle failed to respond. The vehicle was towed to jim coleman honda located at 12441 auto dr, clarksville, md 21029, (443) 535-0500 to be diagnosed. The service technician stated that they could not do any repairs because the diagnostic test showed soft codes instead of hard codes, which meant a possible issue with the fuel injection pump possibly having carbon monoxide in the fuel or sensors. A loaner vehicle was provided. The contact was informed that further tests were needed before a final decision was made on the cause of the failure or the possible repair. The failure mileage was 16,000.
Vehicle would not come out of park, it was stationary. First time 3/27/19 picking up new at dealership. Second time 4/10/19, parked in my garage. Both times numerous warning codes displayed. In my garage 10 warning codes displayed, ran motor for several minutes and turned off. Restarted later and 7 warning codes displayed and vehicle would go into drive. Drove to dealership, made appointment for service 4/11/19. Dealership found multiple battery low codes stored from when battery died on lot. Technician noticed a ham radio antenna mount on the cross bar and reported the unknown accessory attached to the cross bar could have something to do with vehicle codes being set. As of this date all the parts to install a transceiver have not arrived. The unknown accessory is just a mount and at the dealership inspection it has a ground wire, 14 gauge thhn, connected to a bracket. When the antenna is installed it must be grounded to frame. I'm including jpegs of antenna mount. Also i have supporting emails detailing when the parts will arrive to my po box and or street address. A transceiver has not been installed in the vehicle! there has not been any electrical connection to the battery/vehicle!
Vehicle returned today for the third time. Same issues: will not come out of park, 10 warnings. Let vehicle run about 15 minutes, turn off, go inside for about 15 minutes, restart vehicle, 7 warnings and now can get into drive. One added issue: at the dealership when closing the door there is several beeps indication the key is still inside the vehicle. The keyfob is not in the vehicle or anywhere near!!vehicle stationary in garage at home.
Transmission kicks into neutral for no reason with "stop driving when safe.transmission problem.see manual" error message.rough transmission shifting.
Vehicle returned today for the third time. Same issues: will not come out of park, 10 warnings. Let vehicle run about 15 minutes, turn off, go inside for about 15 minutes, restart vehicle, 7 warnings and now can get into drive. One added issue: at the dealership when closing the door there is several beeps indication the key is still inside the vehicle. The keyfob is not in the vehicle or anywhere near!!vehicle stationary in garage at home.
My honda passport had approx 10k miles and i was driving down a blind s curve less than 1 mile from my home on a clear dry day.the passport lost power, and when the gas pedal was depressed there was a loud grinding sound but no engagement - it seemed like the transmission was grinding and disengaged, or that power was not being transmitted by the engine. I coasted down to safe spot at bottom of hill, and stopped vehicle, putit in park and turned it off. Then i started it again, transmission/power seemed to re-engage and i drove straight to dealership.they kept the car and told me they checked and found no codes. I asked about checking transmission fluid and they said they did but i donā€™t believe them. I called honda corporate customer service and they told me they ā€œcouldnā€™t do anything until it happened to me againā€¯ and that i ā€œneeded to address problems and issues with my dealer.ā€¯ (it was dealer who told me to call corporate.)since this time, i have received notice of fuel pump recall and that has been repaired. I wonder if the loss of power i experienced was fuel pump, or if it was related to transmission issue (same as odyssey) for the 9-speed transmission.
2019 honda passport touring w/ 10k miles o blind downhill s-curve approx one mile from my home.. My zf-9 speed transmission slipped out of gear while driving, resulting in loud grinding, lurching, and complete loss of power while driving. Incident occurred immediately after a full stop at the end of my lane before entering main roadway and downhill curves. I had to coast to the bottom with the grinding and gnashing gears and bucking, lurching vehicledealership claims they could not replicate the problem, nor had they ever heard of this problem. They also stated that diagnostics did not identify any issues which is odd because i could give them a timeframe of exactly when incident and subsequent loss of power occurred. I also called honda corporate who tried to tell me that this was "a normal breaking in" scenario and that i should contact them when it happens again because they would do nothing for first reported incident. Clearly, american honda co does not care about consumer safety.i am now afraid to drive my vehicle
The radio displays an error message of 'network communication lost' before the screen blacks out.this happens over and over every time i drive the vehicle.in addition, the screen for the odometer blacks out and i cannot see the traveling speed of my vehicle.i cannot use the federally mandated backup camera as well as the parking sensors.i cannot see the parking sensors.the vehicle also shows 'brake' continually when driving as another car approaches from the opposite direction.there is no need to brake at these times.this occurs very frequently while driving. The last item is the transmission does not want to shift while traveling downhill about 50% of the time when i leave my house.the engine will just rev higher and higher over 4k revs.i cannot even drive the 25-mile speed limit when this occurs.i have confirmed that the transmission settings are in the standard drive mode during these events.i also informed them that the auto high beam feature does not work properly.when another vehicle is approaching from the opposite direction many times it does not turn off and i blind the oncoming driver.i have brought this to the dealership twice and it has not been fixed.
Vehicle with less than 1000 miles.engine stalled during motion approx 70 mph.forced to pull over and restart engine but was unable to put into drive but after a minute was successful in starting.engine stalled two more times after and each time more errors were reported on the vehicle driver display.errors involved emissions, transmission, engine, blind spot monitoring, and battery.issue was rectified by honda dealership but unknown whether or not permanent damage occurred.the dealership fix was to "drain atf fluid and brought to proper level".their diagnoses was that "atf is overfilled."vehicle has multiple fit/finish/build quality issues leading me to believe that the manufacturer is at fault for this problem and that other issues may be present but unknown.one notable safety issue with the build quality is that all four emergency handle bars are loose.
48 hours after i purchased my 2019 honda pilot the transmission blew.i was driving on the highway on my way to a vacation with my car packed for the week and i heard a bang as if i hit something and then it sounded as if something was dragging on the bottom but nothing was there.i was extremely scared because i was stuck alone on the side of the highway because the transmission blew on my brand new car with less that 100 miles.my vehicle had to be towed away and they had to place a brand new engine.i was offered no compensation and they refused to give me a new vehicle.
The collision avoidance braking system and warning goes off randomly when there is no danger or even another car present.the warning occurs and the steering wheel will shake and on a few occasions the brakes were actually applied when no danger was present.i now disable the system by shutting it off upon starting.it is a dangerous circumstance when the brakes go off un-commanded.this has happened a number of times during the one year and 3500 miles i have owned the vehicle.i did identify one particular location this would occur quite often.the dealer, upon my complaint, claimed the system was ok. Normal.i went on-line and read of many people complaining of this same thing happening to their honda passport and one report stated it happened at highway speed and they were hit from behind.i suggest this system be reviewed or permanently be disabled.i reported below the last date i had this happened and roughly the mileage on the vehicle i first noticed it.
Was driving 70mph on the freeway using adaptive cruise control (acc).no cars ahead of me, several behind.the car icon on my dash (lights up while using acc) began flashing then my passport (on it's own) slammed on the breaks, forcing my daughter and i into our seatbelts hard, and forced the cars behind to slam on their breaks.the break warning that usually flashes on the dash when there's a reason to break didn't happen.it was a close call but everyone avoided a collision.immediately took to dealership.they said they'd never heard of that happening but i googled it and the issue pops up several times in online forums and there's a class action lawsuit from 2017 cr-v's from problems with the acc.waiting to hear what dealership says, but the guy said they'd just take it for a few test drives and see if it happens again.absolutely do not feel safe driving vehicle now!
Since i have leased the vehicle, the collision mitigation breaking system is coming on when not needed, at times during highway speeds.. I have been nearly rear-ended three times, the latest causing the man behind me to almost go off the road into a ditch (thankfully he was able to just barely avoid this) and it is happening when my husband is driving the car as well. It is very startling and worrisome. The car actually nosedives and comes to a complete stop at times'other times it breaks suddenly and then releases or i have to put my foot down on the gas while trying to disengage the system. I have taken it into the dealership a few times already and they are not able to fix it as it cannot be replicated when they have had it (weeks can go by in between when it happens) and i have expressed i do not want them constantly driving my vehicle trying to cause this issue when i was told explicitly that if this happens and they're driving my vehicle, my insurance is responsible. I have also filed a complaint with honda motor america where a case has been opened and closed very quickly. Their response was that it is pretty much not their problem, i am on my own unless i am able to make it happen in front of an advisor, or have an advisor drive my car frequently (like using it to go to and from work, etc. Being they do not drive it far when trying to replicate the issue) and they do not hold any liability if this issue is to cause an accident where myself or other drivers on the work are injured in any capacity. I also have been getting warning lights at times that the system is malfunctioning and my automatic high beams have begun to not work properly as well. The dealer told me the only fix is to 'if i were you i would just shut it off every time i get in the car'. I want it to work properly being it was part of the reason i leased the vehicle as it's standard equipment,
Vehicle will intermittently activate collision mitigation braking system with no traffic nor objects nearby, causing the vehicle to come to a near stop, or full stop.speed, weather, and driving conditions vary during false activation, but it has also happened at highway speed, nearly causing a high-speed rear-end accident.vehicle has twice been taken to local dealer and since they claim that it cannot be easily recreated due to intermittent condition, then they cannot diagnose & repair.
After car sits overnight, break pedal is rock hard and can't be depressed thus not allowing the car to start using push start.all electrical works fine but msg on dash says "to start engine press brake"the pedal won't budge and the car won't start.have to use two feet at times to depress break pedal to allow push start button to engage.every morning for last six days this happens.have encountered problem even after car is warmed up. First dealer said normal but no one should have to use two feet to press the break pedal to start the car.currently at second dealer to investigate as service writer experienced what i described and said that brake pedal was excessively hard.vehicle is on flat ground and break pedal is not being pumped.happens upon just getting into car, placing foot on break to start car and won't start.
Right front disk brake caliper unit failed because the top bolt was not properly tightened.driving in normal highway conditions (but in the utah desert) the top bolt of the unit fell out and the caliper unit dropped off the disk.when repaired (new bolt and rubber fittings) the mechanic checked the left front brake and found it loose as well.invoice for repair not immediately available.cost $106
After car sits overnight, or even as little as a few hours, break pedal is rock hard and can't be depressed thus not allowing the car to start using push start. All electrical works fine but msg on dash says "to start engine press brake" the pedal won't budge and the car won't start. Have to use two feet at times to depress break pedal to allow push start button to engage. Every morning for last six days this happens. Have encountered problem even after car is warmed up. First dealer said normal but no one should have to use two feet to press the break pedal to start the car. Currently going to a second dealer to investigate issue at first oil change. Honda, please issue a fix. Once car is started, brakes return to normal feel.
Very frequent false warnings for collision braking system. Bushes, road signs, roundabouts, oncoming traffic, etc. Will false trigger the system. Many owners reporting false warnings or braking but no fix. Distracting and dangerous when it happens. Once the vehicle slammed on the brakes for no good reason due to a car turning off the roadway far ahead at low speeds.the system is distracting and could in some circumstances apply brakes when no reasonable threat is present. Careful driver who leaves distance, and i now disable this supposed safety system to be safer from it.
The collision detection system frequently lights up the flashing "brake" notice under conditions that should not require a braking notification.it is too sensitive and i'm very concerned it will activate the brakes when not necessary and cause a rear end collision.this happens regularly and has occurred numerous times over the year we've had vehicle. The most noticeable is when when going around a curve and a car is in the other lane directly in front of you.so far it has not activated the brakes, but there should be some ai built into the system to know that you are going around a curve based on the fact that the wheels are turned and not be as sensitive going around a curve.
The automatic braking system activated unnecessarily while driving on the interstate. The cruise control was set to 75 mph. There were no objects or vehicles in front of my car during the brake activation. While cruising down the interstate, the "brake!" message appeared and the vehicle automatically applied the brakes. I noticed that the vehicle shouldn't be braking and to avoid being rear ended on the interstate, i pressed the gas pedal to try to deactivate the system. Since the first incident it has activated unnecessarily again 3 times.
Starting at about 500 miles, a crackling noise would propagate through the speakers and the infotainment and rearview camera would shut off. Took the car for service and the fixed the problem for a few hundred miles when it came back much more severe. Stepping on the gas, or bumps would produce erratic issues, not only freezing the infotainment along with intense crackling noises, but also, braking on its own. Took the car to back for service and the dealer stated that they could not reproduce the braking on its own issue. Not unsurprising because the pattern of problems is random. Service at least admitted the infotainment issues and i was told that this is a common problem that honda is working on a repair involving replacement of the harness. They wanted to replace the infotainment unit but the part would not be in stock for almost 4 weeks. The problems have only worsened since and now blacking out of the speedometer is the latest safety issue. Called honda and asked to have the car replaced, only to be told that i am a liar and the car has not been serviced once yet. The honda representative provided the most disgusting customer service i have ever encountered denying the issues and telling me that there is no safety issue and basically implying that the infotainment problem almost does not exist. He lied telling me that honda is not working on any permanent fix, as according to him there is not a problem. Dealer and service employees all know the problem, but honda believes that its customers are idiots with zero intelligence. Made me realize the importance of using a lawyer and participating in class actions, as the only way honda will respond to the "elephant in the room" is through legal action. I also hope nhtsa will act quickly on this very well known problem and force a solution.
This problem has occurred ever since we bought the passport in may of 2020 it is an ongoing problem and has occurred many times.occasionally, while in motion and driving 45-60 mph on a two lane road, particularly on a curve to the right (has occurred on straight stretches too) the anti-collision brake system will apply the brakes as a warning. The speedometer lights up orange with large letters twice in a row (brake! brake!). At this time i can feel the brakes applied lightly and the dealers service writer has confirmed that the brake lights also activate.this happens very frequently in my vehicle (and according to many on the passport owners forums it is a common problem). With me it will happen at least once every 75-100 miles or more frequently. On a trip in july of about 5000 miles, this occurred over a hundred times. I have only seen this system operate correctly twice, with cars in front of me.....the other times the car is in the oncoming lane. Once, a car passed me on an interstate (me in right lane, he in left, same direction) and when he was about 20 feet ahead of me the warning activated.i have had the car in twice mentioning this problem and the technician has not been able to re-create the problem on their short test drive. The customer service at honda usa suggested they check the aiming of the windshield camera and the front emblem radar. I asked them to check these the second time i had it in they said these both were aimed properly and there was nothing else they can do about it. They tell me i can disable this at the start of every trip but if i forget to do that and happen to have this occur on an icy road in winter, it's not safe.the car has been in twice for three recalls already and they have not been able to see or fix this problem. And it activated again on the way home after my last recall appointment so it is still a problem.
The automatic collision braking system activates on the highway on its own with no traffic in front of my vehicle and no reason to apply the brakes. It flashes the brake warning and then abruptly applies the brakes. This cause vehicles behind to abruptly apply their brakes. This is going to cause collision and loss of life. My wife brought the vehicle to the honda dealer who cleaned the sensor and the vehicle did the same thing on the drive home.
The steering wheel in my 2019 honda passport made unwanted movement or motion when parked or stopped. I was able to capture the problem with the steering wheel on a video clip and presented to the dealer as an evidence. On the first visit i was notified there was not any problem and recommended to perform a four wheel alignments. On the second visit the technician discovered the problem and escalated to honda. Honda stated that they have seen this problem with the steering wheel and it was diagnosed to be related to a defect in the steering column. The steering column was removed and replaced but a second problem appeared with the steering wheel adjustment lever and steering wheel became too stiff to move up/down. Honda's representative made a visit to the dealer and the problem was diagnosed to be a second defective steering column. I believe this could be a safety concern although dealer has stated that it is not.
I was driving on the highway at 65mph. All of a sudden the vehicle started to slow down at a very fast rate cutting my speed in half. 2 errors appeared on the dashboard. "transmission problem, apply parking brake when parked." and "blind spot info system problem." luckily i was able to pull over just in the right time, but the vehicle was starting to get very hard to control while steering as this was all happening. The vehicle started to control me meaning j almost couldn't steer it where it needed to go and i could not accelerate at all on the highway. The vehicle kept slowing down. I was on the shoulder of the highway around a sharp turn and i was terrified that someone would slam right into me. It took a tow truck 1 hour to arrive. The dealer has never heard of this issue before. I'm waiting to hear back from them as they still have m vehicle. Wilde honda waukesha, wi
Loose plastic trim above driver's side headlight. It moves about 1/4 inch. This will flex in the turbulence and break in time. It could then fall off the vehicle and strike a pedestrian or another vehicle. The passport was sold new in this condition.
As per other recalls of the 2019 honda passport we are having the same symptoms.the windshield area along both a pillars are popping and making noise.this is a problem we have been having, finally looking it up on internet we found that other passports of this year are being recalled for faulty weld spots.we have had this noise sitting at a red light, and clear good weather conditions and also while traveling down the road.
When suv is parked the hatchback closes on its own w/o the keyfobor button on hatch being pressed. This has happened about six times. Not able to replicate.
American honda has issued a recall of 2019 passports due to a life threatening, unrepairable welding issue in the body of the vehicle. The prescribed remedy is a new vehicle as the issue cannot be repaired per honda. Notice as given on 11/08/2019 but as of 11/28/2019, dealers have refused to conduct an inspection or to affirm that my vehicle does or does not have the welding error. Meanwhile, absent a replacement vehicle or an inspection, i fear for my safety and that of my family and passengers. It is cruel punishment during the holidays to have a brand new, expensive vehicle that may be unsafe.
The contact owns a 2019 honda passport. The contact stated that after the vehicle was purchased, he had been hearing abnormal sounds coming from either the hood or the windshield of the vehicle while driving. There were no warning lights illuminated. The contact was relating the failure to nhtsa campaign number: 19v784000 (structure) however, the vin was not included in the recall. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 1,000.
While driving on i-65 n10 miles outside of nashville, tn my sun roof exploded.we did not experience any object hitting the car nor had we passed under an overpass for an object to be thrown at the car.the explosion was frightening as it was a loud unexpected noise. The pieces flew off and hit the car behind me cracking it's windshield.i've report this issue to honda but have not heard from them.
The honda sensing system almost constantly thinks there is a vehicle coming at you when there isn't one coming at you. It will shake the steering wheel and flash the orange brake warning at you. The infotainment system also stops working almost every drive as well and says there is no input for audio.
Infotainment system and instrument panel both went black today and stopped working for no reason.car has only 3000 miles on it.vehicle was driven to work this morning with everything working.when i started it to go home at end of day neither the instrument panel or infotainment system would work; both were just black screens. Have since discovered there is a class action lawsuit filed against honda for infotainment system problems and want to report my issue.extremely concerning situation as car unsafe to drive without instrument panel.
Everytime i start my car it says my hood is open but it is not, i have to get out and open and close my hood. My fans won't run and ac or heat won't work if this error occurs.
When open the rear hatch will close unexpectedlywithout warning and without the key fob or any other switch being pressed. This has happened at least six times. Have to either duck away from the closing hatch or grab it to stop it. Each time the key fob was in my pocket but was not pressed. I feel the auto lift gate ( foot operated.) feature may be at fault. Some times this will occur when standing under the hatch. Other times this will occur while walking away from the vehicle. Obviously,this a dangerous condition.
The infotainment information display becomes blank intermittently. Data connection loss radio signal loss intermittently when screen is active. Speed indicator panel goes blank intermittently. It is currently unknown if safety features are compromised at this time.honda has replaced systems and the problem has reoccurred.given these problems the vehicle is not being driven.these events are while vehicle is in motion on very fat, to slightly bumpy surfaces.harder jarring has not created similar events.this issue has been reported previously.and continues after honda recommended repair.
Sunroof spontaneouslyexploded without cause. Nothing hit my car and no other vehicles were nearby, nor was vehicle hit with any flying debris while driving up a highway entrance ramp, with my speed increasing from 45-55mph. I heard wind noise and thought passenger window might be down slightly so i opened window about 2 inches and closed, then immediately after i heard a loud crashing crack noise and approximately 2-3 second later a very loud explosion noise andglass debris flew off the back of my vehicle. I exited highway and pulled over and noted huge dimple and approx 1 foot hole in glass and complete cracking and glass fragments on sliding interior cover.the car has only 4500 miles and is stored in a secure garage. It had been out in the sun for less than 10 minutes and the ambient temperature at the time was 68 and sunny.i called to report to my insurance but then a friend checked internet and told me i should call my dealer. I did and they had me bring vehicle there and told me they had never heard of that happening before. I find this surprising since there are literally hundreds of issues reported online.
When using the audio system (appleairplay, bluetooth, sirius or fm radio), the speakers at some point will begin crackling and making popping noises, similar to static noises, which causes the music to interrupt and cut out. Even when you turn the audio off, the speakers continue to make the crackle and pop sounds. You have to turn the car off and open the door to completely cut off the audio. It happens randomly and is a complete distraction while driving. The display screen also cuts in and out while in use using the backup camera, music or google maps, etc. As well. The car can be in motion or parked, it happens. This started in feb 2020, 1 month after leasing the car and approx 1000 miles.
Sun roof spontaneously exploded on highway with no other vehicles in area, nor anything overhead, nor any road debris. Prior to explosion, my vehicle had been garaged and never hit with debris of any kind.when incident occurred i was driving up ramp to highway speed (60mph) first there was a loud pop, then a very loud explosion about 200-300 yards later. I looked to see if anyone was around me (or anything over me) it sounded like someone was shooting at my car. Shortly after the loud explosion i could hear glass fragments raining down inside my sun shield (thankfully closed) or i would have been covered in shattered glass while driving highway speeds. Glass fragments skittered over my roof and shook above my head until i was able to exit roadway and make a complete stop. I climbed onto my running board and saw diagonal stress fractures from corner to corner. I drove straight to dealership since it was a slightly overcast day and i was concerned about rain. I took another picture of the shattered sunroof at the dealership: the glass is broken out in the shape of an hourglass.dealer told me repair was not under warranty. I called american honda and they claimed they'd never heard of such a thing and refused to cover damage and told me to have repair done by my insurance company. Fortunately, my dealer ultimately took responsibility for honda's shortcomings and repaired at no cost. I am afraid to ever drive vehicle with sunshade open for fear this will happen again.i am lucky i did not crash on highway and would have if shade had been open.
All four emergency grab handles loose.took car to local dealership to have them tightened and was instead shown that other passports all share the same problem.was told that the loose grab handles are a characteristic by an american honda customer care representative and so unable to be fixed under warranty.numerous other fit/finish issues have been documented with the dealership; loose leather wrapping on steering wheel, loose a pillar trim, rattling from inside drivers side door, loose roof rail trim(both left and right), front headlight black plastic insert is loose on both sides.all of these fit/finish issues are shared amongst many passports as shown to me on the dealership lot and due to this honda will not fix the issues.
Since i have leased the vehicle, the collision mitigation breaking system is coming on when not needed, at times during highway speeds.. I have been nearly rear-ended three times, the latest causing the man behind me to almost go off the road into a ditch (thankfully he was able to just barely avoid this) and it is happening when my husband is driving the car as well. It is very startling and worrisome. The car actually nosedives and comes to a complete stop at times'other times it breaks suddenly and then releases or i have to put my foot down on the gas while trying to disengage the system. I have taken it into the dealership a few times already and they are not able to fix it as it cannot be replicated when they have had it (weeks can go by in between when it happens) and i have expressed i do not want them constantly driving my vehicle trying to cause this issue when i was told explicitly that if this happens and they're driving my vehicle, my insurance is responsible. I have also filed a complaint with honda motor america where a case has been opened and closed very quickly. Their response was that it is pretty much not their problem, i am on my own unless i am able to make it happen in front of an advisor, or have an advisor drive my car frequently (like using it to go to and from work, etc. Being they do not drive it far when trying to replicate the issue) and they do not hold any liability if this issue is to cause an accident where myself or other drivers on the work are injured in any capacity. I also have been getting warning lights at times that the system is malfunctioning and my automatic high beams have begun to not work properly as well. The dealer told me the only fix is to 'if i were you i would just shut it off every time i get in the car'. I want it to work properly being it was part of the reason i leased the vehicle as it's standard equipment,
6000 on odometer.collision mitigation system is too sensitive. The "brake"notice will flash on the dash screen at times where is no danger of a collision. At times the system will apply the brakes when there is no danger of a collision. This may result in vehicle being struck from the rear by a following vehicle. From what i understand this a common problem on 2019 honda passports
Was driving 70mph on the freeway using adaptive cruise control (acc).no cars ahead of me, several behind.the car icon on my dash (lights up while using acc) began flashing then my passport (on it's own) slammed on the breaks, forcing my daughter and i into our seatbelts hard, and forced the cars behind to slam on their breaks.the break warning that usually flashes on the dash when there's a reason to break didn't happen.it was a close call but everyone avoided a collision.immediately took to dealership.they said they'd never heard of that happening but i googled it and the issue pops up several times in online forums and there's a class action lawsuit from 2017 cr-v's from problems with the acc.waiting to hear what dealership says, but the guy said they'd just take it for a few test drives and see if it happens again.absolutely do not feel safe driving vehicle now!
I copied this from someone posting, since it is exactly the problem i am experiencing and more.'the engine will just rev higher and higher over 4k revs. I cannot even drive the 25-mile speed limit when this occurs. I have confirmed that the transmission settings are in the standard drive mode during these events. I also informed them that the auto high beam feature does not work properly.' the remote control connect doesn't work. Side sensors work intermitently. It accelerates when releasing the gas pedal but the suv doesn't pick up speed. It makes loud accelerating noise and slows down instead of going faster. Heater makes pitching noise. These happened city streets and highways. It's not just one time occurance. My car has only 3100 miles
The automatic power lift gate can not be stopped when in the process of closing. The lift gate almost closed on my child's arm. My child reached back into the cargo area to get something out after i had already pressed the power lift gate button in order to close it. When i realized my child's arm was in the cargo area, i attempted to use my hands to push the lift gate back open and it would not stop. Fortunately, my child got was able to get her arm out fast enough so she wasn't injured. The lift gate should not continue to close once it encounters resistance.
This problem has occurred ever since we bought the passport in may of 2020 it is an ongoing problem and has occurred many times.occasionally, while in motion and driving 45-60 mph on a two lane road, particularly on a curve to the right (has occurred on straight stretches too) the anti-collision brake system will apply the brakes as a warning. The speedometer lights up orange with large letters twice in a row (brake! brake!). At this time i can feel the brakes applied lightly and the dealers service writer has confirmed that the brake lights also activate.this happens very frequently in my vehicle (and according to many on the passport owners forums it is a common problem). With me it will happen at least once every 75-100 miles or more frequently. On a trip in july of about 5000 miles, this occurred over a hundred times. I have only seen this system operate correctly twice, with cars in front of me.....the other times the car is in the oncoming lane. Once, a car passed me on an interstate (me in right lane, he in left, same direction) and when he was about 20 feet ahead of me the warning activated.i have had the car in twice mentioning this problem and the technician has not been able to re-create the problem on their short test drive. The customer service at honda usa suggested they check the aiming of the windshield camera and the front emblem radar. I asked them to check these the second time i had it in they said these both were aimed properly and there was nothing else they can do about it. They tell me i can disable this at the start of every trip but if i forget to do that and happen to have this occur on an icy road in winter, it's not safe.the car has been in twice for three recalls already and they have not been able to see or fix this problem. And it activated again on the way home after my last recall appointment so it is still a problem.
I was driving over a bridge and my sun roof shattered causing glass to go everywhere. Nothing hit my car and it was less than 2 months old
Starting at about 500 miles, a crackling noise would propagate through the speakers and the infotainment and rearview camera would shut off. Took the car for service and the fixed the problem for a few hundred miles when it came back much more severe. Stepping on the gas, or bumps would produce erratic issues, not only freezing the infotainment along with intense crackling noises, but also, braking on its own. Took the car to back for service and the dealer stated that they could not reproduce the braking on its own issue. Not unsurprising because the pattern of problems is random. Service at least admitted the infotainment issues and i was told that this is a common problem that honda is working on a repair involving replacement of the harness. They wanted to replace the infotainment unit but the part would not be in stock for almost 4 weeks. The problems have only worsened since and now blacking out of the speedometer is the latest safety issue. Called honda and asked to have the car replaced, only to be told that i am a liar and the car has not been serviced once yet. The honda representative provided the most disgusting customer service i have ever encountered denying the issues and telling me that there is no safety issue and basically implying that the infotainment problem almost does not exist. He lied telling me that honda is not working on any permanent fix, as according to him there is not a problem. Dealer and service employees all know the problem, but honda believes that its customers are idiots with zero intelligence. Made me realize the importance of using a lawyer and participating in class actions, as the only way honda will respond to the "elephant in the room" is through legal action. I also hope nhtsa will act quickly on this very well known problem and force a solution.
I was driving on the highway at 65mph. All of a sudden the vehicle started to slow down at a very fast rate cutting my speed in half. 2 errors appeared on the dashboard. "transmission problem, apply parking brake when parked." and "blind spot info system problem." luckily i was able to pull over just in the right time, but the vehicle was starting to get very hard to control while steering as this was all happening. The vehicle started to control me meaning j almost couldn't steer it where it needed to go and i could not accelerate at all on the highway. The vehicle kept slowing down. I was on the shoulder of the highway around a sharp turn and i was terrified that someone would slam right into me. It took a tow truck 1 hour to arrive. The dealer has never heard of this issue before. I'm waiting to hear back from them as they still have m vehicle. Wilde honda waukesha, wi
While vehicle is in motion i've experienced issues with collision mitigation system braking the vehicle when a vehicle is coming toward me in the opposite lane (oncoming traffic). This occurs while i'm driving the vehicle. I've taken to the dealer and the issue was not replicated. It does occur intermittently. I've experienced issues with the infotainment system too. The entire system freezes and becomes inoperable. It does not correct until vehicle is parked, turned off, driver door opened, then vehicle restarted. Lastly, the auto idle features consistently does not engage. I have the system randomly engage when i'm parking my vehicle in the garage. Again, all of these issues have been reported to the dealer providing service and remain unresolved since they can not be duplicated at service appointment.
Was driving 70mph on the freeway using adaptive cruise control (acc).no cars ahead of me, several behind.the car icon on my dash (lights up while using acc) began flashing then my passport (on it's own) slammed on the breaks, forcing my daughter and i into our seatbelts hard, and forced the cars behind to slam on their breaks.the break warning that usually flashes on the dash when there's a reason to break didn't happen.it was a close call but everyone avoided a collision.immediately took to dealership.they said they'd never heard of that happening but i googled it and the issue pops up several times in online forums and there's a class action lawsuit from 2017 cr-v's from problems with the acc.waiting to hear what dealership says, but the guy said they'd just take it for a few test drives and see if it happens again.absolutely do not feel safe driving vehicle now!
The infotainment system fails while using airplay, causing navigation, audio, bluetooth failure and the rear camera goes out as well. When trying to reboot by turning off the car, the engine stays off but the info system runs darkly in the background. Battery died overnight. Battery reconnect seemed to work but being that this happened twice and i got lost once as a result, i avoid plugging in my phone. This is outrageous, it's all over the internet and no one is stepping up. What about the lemon law? where's our protection?
The vehicle infotainment system locks up sporadically while the vehicle is in motion. As a result, the backup camera is inoperable until a fuse is removed from under the hood. This first happened shortly after purchasing the vehicle and has happened over five times since. This has not been addressed by the local dealer or honda corporation despite multiple visits to the dealer to determine the problem.
As per other recalls of the 2019 honda passport we are having the same symptoms.the windshield area along both a pillars are popping and making noise.this is a problem we have been having, finally looking it up on internet we found that other passports of this year are being recalled for faulty weld spots.we have had this noise sitting at a red light, and clear good weather conditions and also while traveling down the road.
While driving on the florida turnpike my sunroof just exploded and with the panel open shards of glass dropped into the interior of the car.we were driving at night and i couldn't tell if some of the glass flew back on the highway. With two passengers in the car, luckily nobody was injured.
Parked and exited vehicle.with no apparent cause the rear window exploded.the outside temperature was only about 60degrees.
The vehicle was being driven at moderate speed, 45-50 mph, without warning a loud explosion was heard and vehicle control was severely lessened. The incident took place on a bridge which required the vehicle to by driven slowly approx. 1.2 mile to a safe location.inspection determined that the passenger side front tire had suffered sudden catastrophic loss of air.inspection by two knowledgeable mechanics and a continental tire rep. Failed to locate and signs of puncture.we are aware of a recall on the model of our tires however our size is not listed as a recalled item.the tire in question is still in our possession and would be available for inspection if needed.
The tire was flat.the car is driven very little and there were no nails or cause for the flat according to technician. The tire was simply damaged. We called the dealer and were only told that tire could not be ordered because there's a reported issue with the tires for our vehicle. Car is less than a year old and low mileage. Vehicle was stationary for 4 days when we noticed.
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