We found the following complaints for FORD FUSION ENERGI (2013)
Read complaints for FORD FUSION ENERGI (2013)
The contact owned a 2013 ford fusion energi. While driving various speeds, the contact's vehicle was rear ended by another vehicle. As a result, the contact's vehicle was pushed into oncoming traffic, which lead to a head on collision. The air bag failed to deploy. The driver sustained injuries, received medical attention, and later died. A police report was filed. The vehicle was towed to a tow lot and deemed destroyed. The vehicle was not taken to a dealer for diagnostic testing. The manufacturer was not notified of the failure. The failure mileage was unknown.
Car would not start with key in ignition; jumped 12v battery to take to dealer. 12v battery replaced 3/20/18 ($210). On 6/10/2018, again, car would not start. Was told by dealer they didn't know why new battery not working; replaced, 12v again ($0 under warranty). On 7/19/2018, again, vehicle not starting; absolutely no electronic display in dash, therefore, looks to be 12v battery problem, again. This vehicle appears to have a problem w/ ability to maintain 12v battery charged and system inoperable even after new battery replacement.
Initial failure of parking break switch warning light (and switch itself) follow by wire harness failure under dash due to wires rubbing against exposed steel dash frame causing unknown additional issues, including activation of dashboard check engine light. Failures happened over time as wiring became frayed and finally caused a series of short circuits.the wiring harness failure was reported to ford customer service - case number cas-10375276-l2-w7-j7. No action was taken other than a follow-up email from the dealer's service manager suggesting i hold on to the paperwork in the event of a recall.note that the mechanic informed the service department that "i've seen this before". The car has about 62,200 miles on it and is only 3 years old. Given the computerized nature of this car, a computer wire harness failure is clearly a safety hazard worth investigation. My guess is that there are several possible simple fixes, including re-routing the wire harness, lining the steel frame with a rubber coating and similar appropriate steps that could be taken.
I took my vehicle to spradley ford dealership for service regarding recalls 16s42 and 18s24. The dealership reports resolving 16s42 by servicing the seat belt tensioners.the dealership refused to address recall 18s24 because i did not have the charging cable inside the vehicle. I spoke with service staff on 3 occasions prior to picking up my vehicle and at no time did they request or inform me to bring the cable to the dealership. The dealership made no effort to replace the cord, thermistor or trunk battery housing as required.
When you go to the car it is total dead, nothing works, can not lock doors. Wait 30 minutes to 2 hours and then when you ge in everthing works.at dealer for the 4th time never gives an error. Two times drove it in after it would notstart they hooked it up but no code. Two times had it towed in. The last time car got to dealer still dead. When they started to work on it, it was ok. Again no error code. Ford dealer has the car (11 days so far)working with ford can not find the problem. When this happens the car unlocks it self before it goes dead.
The car stops, a light turn on that said "stop safety know "you turn on the car and it stays on for 10 seconds and turns off again
Engine light went on. Brought car to ford. Diagnostic testing showed problem to be w/ the fuel system. Since first noted back in october 2013, light would come on multiple times and associated w/ fueling the car w/ gas. Went on ford's web forum site and have seen other 2013 fusion owners w/ the same problem. Ford stated they would change the entire fuel system if the light were to come on again. We will bring back the car to ford next week for service to take care of the problem.
The contact owns a 2013 ford fusion energi. The contact received a recall notice for nhtsa campaign number: 18v592000 (equipment). The contact stated that the cord was smoking and overheated while plugged into the wall outlet. The cord was replaced twice. Salinas valley ford lincoln (1100 auto center cir, salinas, ca 93907, (831) 444-4444) was called and stated that the vehicle did not have the original part for the recall repair. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 60,000.
The drivers side hood latch that has a micro switch to warn if the hood is open to safety latch. My issue is the warning will not shut off. Professionals checked it and cannot solve the problem. It seems to be related to a computer issue ? car was and isis stationary.i read several others with this same problem and received some bad advice ,like cutting wires etc.
"stop safely now" error. The drivetrain disengaged preventing drive or reverse from working.on 7/26/14 i drove 1 hour, parked, turned car off and "removed the ignition key" then the interior air conditioning blower/fan turned on full as if the defroster was on.the touch screen lcd remained on as well. Pressing the climate control buttons on either the lcd or the console had no affect.i inserted the key and started the car again several times without change.the interior air conditioner blower/fan continued to run.i wanted to make sure the car would actually drive so i pulled forward out of the parking space when the "stop safely now" light appeared and the drivetrain disengaged preventing drive or reverse from working.luckily i was able to roll the car back to the parking space safely.i repeated this process several times and every time the drivetrain disengaged within about 3 to 5 seconds preventing any forward or reverse movement.had this happened on a highway i just drove it could have caused a life threatening accident.locked and left the car sit for 5 hours. Came back to the car and it worked normally for a 1 hour drive home.called dealership and scheduled diagnostic.a second issue that may or may not be related occurred after an oil change and replacement of a purge value assembly 1 month ago.the issue that started is the engine engages regardless of the vehicle mode or operation. Even when set to full electric and parked with no accessories running, the motor turns on at a high idle and remains on. A firmware update partially resolved the motor running constantly as now it runs a little more than 50% of the time for no reason and at a high idle.there were no issues during the 10 months prior to needing the purge valve assembly and subsequent issues appearing.
Was pulling onto a main road turning left out of a parking lot.speed was roughly 5 mph.received an error light, system said loss of advancetrac, then subsequently multiple error lights appeared on the dash (wrench, check engine light, traction control lights).made it into the median.vehicle was still "running", so i attempted to accelerate into the main road.there was no response from the vehicle when the accelerator pedal was pressed, so i let up to coast.the vehicle then accelerated gently on it's own.i merged into the lane, and let the vehicle accelerate on it's own up to speed.it got up to 40mph before i hit the brakes to bring the vehicle to a stop.i came to a red light.while i was sitting there, i tried putting the vehicle into park and back into drive.it didn't seem to make any difference.from there, the light turned green, and when i took my foot off the brake the vehicle began to accelerate again on it's own.again, it accelerated on it's own up to 40mph before i had to suppress the acceleration with the brake.at no point did the accelerator pedal respond to any pressing.i navigated into a parking lot where i subsequently turned off the vehicle and turned it back on.the warning lights had not changed, but the vehicle was drivable.i then went straight to the nearest ford dealership where they ran the 14-0020 tsb which supposedly fixed the problem.
I pulled out of driveway and onto highway when multiple warning lights came on dashboard. Pressed on gas pedal and car would not move.released gas pedal and vehicle started to accelerate on its own, reaching speeds in excess of 45mph.the car was turned off and back on, and continued showing the symptoms of not moving when gas pedal was pressed, but would still accelerate on its own when no pedals were pressed.
I pulled out of driveway and onto highway when multiple warning lights came on dashboard. Pressed on gas pedal and car would not move.released gas pedal and vehicle started to accelerate on its own, reaching speeds in excess of 45mph.the car was turned off and back on, and continued showing the symptoms of not moving when gas pedal was pressed, but would still accelerate on its own when no pedals were pressed.
The 2013 ford fusion lost power and shut-off while sitting in the driveway. The car was started again and by the time i made it to the end of driveway at the speed of 5 mph, the car shut-off before i could make it onto the street.there were no warning lights or indicators on the dash when the car lost power.
Engine light went on. Brought car to ford. Diagnostic testing showed problem to be w/ the fuel system. Since first noted back in october 2013, light would come on multiple times and associated w/ fueling the car w/ gas. Went on ford's web forum site and have seen other 2013 fusion owners w/ the same problem. Ford stated they would change the entire fuel system if the light were to come on again. We will bring back the car to ford next week for service to take care of the problem.
The contact owns a 2013 ford fusion energi. The contact received a recall notice for nhtsa campaign number: 18v592000 (equipment). The contact stated that the cord was smoking and overheated while plugged into the wall outlet. The cord was replaced twice. Salinas valley ford lincoln (1100 auto center cir, salinas, ca 93907, (831) 444-4444) was called and stated that the vehicle did not have the original part for the recall repair. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 60,000.
Was pulling onto a main road turning left out of a parking lot.speed was roughly 5 mph.received an error light, system said loss of advancetrac, then subsequently multiple error lights appeared on the dash (wrench, check engine light, traction control lights).made it into the median.vehicle was still "running", so i attempted to accelerate into the main road.there was no response from the vehicle when the accelerator pedal was pressed, so i let up to coast.the vehicle then accelerated gently on it's own.i merged into the lane, and let the vehicle accelerate on it's own up to speed.it got up to 40mph before i hit the brakes to bring the vehicle to a stop.i came to a red light.while i was sitting there, i tried putting the vehicle into park and back into drive.it didn't seem to make any difference.from there, the light turned green, and when i took my foot off the brake the vehicle began to accelerate again on it's own.again, it accelerated on it's own up to 40mph before i had to suppress the acceleration with the brake.at no point did the accelerator pedal respond to any pressing.i navigated into a parking lot where i subsequently turned off the vehicle and turned it back on.the warning lights had not changed, but the vehicle was drivable.i then went straight to the nearest ford dealership where they ran the 14-0020 tsb which supposedly fixed the problem.
Engine light went on. Brought car to ford. Diagnostic testing showed problem to be w/ the fuel system. Since first noted back in october 2013, light would come on multiple times and associated w/ fueling the car w/ gas. Went on ford's web forum site and have seen other 2013 fusion owners w/ the same problem. Ford stated they would change the entire fuel system if the light were to come on again. We will bring back the car to ford next week for service to take care of the problem.
I pulled out of driveway and onto highway when multiple warning lights came on dashboard. Pressed on gas pedal and car would not move.released gas pedal and vehicle started to accelerate on its own, reaching speeds in excess of 45mph.the car was turned off and back on, and continued showing the symptoms of not moving when gas pedal was pressed, but would still accelerate on its own when no pedals were pressed.
The contact owns a 2013 ford fusion energi. While the vehicle was stopped in a parking lot, the stop safely now warning indicator illuminated and the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was towed to latrobe ford (located at 1595 mission rd, latrobe, pa 15650, (724) 537-7723) where it was diagnosed that the trans inverter control module needed to be replaced due to a short circuit in the transmission. The vehicle was scheduled to be repaired. The manufacturer was notified of the failure. The approximate failure mileage was 124,000.
"stop safely now" error. The drivetrain disengaged preventing drive or reverse from working.on 7/26/14 i drove 1 hour, parked, turned car off and "removed the ignition key" then the interior air conditioning blower/fan turned on full as if the defroster was on.the touch screen lcd remained on as well. Pressing the climate control buttons on either the lcd or the console had no affect.i inserted the key and started the car again several times without change.the interior air conditioner blower/fan continued to run.i wanted to make sure the car would actually drive so i pulled forward out of the parking space when the "stop safely now" light appeared and the drivetrain disengaged preventing drive or reverse from working.luckily i was able to roll the car back to the parking space safely.i repeated this process several times and every time the drivetrain disengaged within about 3 to 5 seconds preventing any forward or reverse movement.had this happened on a highway i just drove it could have caused a life threatening accident.locked and left the car sit for 5 hours. Came back to the car and it worked normally for a 1 hour drive home.called dealership and scheduled diagnostic.a second issue that may or may not be related occurred after an oil change and replacement of a purge value assembly 1 month ago.the issue that started is the engine engages regardless of the vehicle mode or operation. Even when set to full electric and parked with no accessories running, the motor turns on at a high idle and remains on. A firmware update partially resolved the motor running constantly as now it runs a little more than 50% of the time for no reason and at a high idle.there were no issues during the 10 months prior to needing the purge valve assembly and subsequent issues appearing.
Was pulling onto a main road turning left out of a parking lot.speed was roughly 5 mph.received an error light, system said loss of advancetrac, then subsequently multiple error lights appeared on the dash (wrench, check engine light, traction control lights).made it into the median.vehicle was still "running", so i attempted to accelerate into the main road.there was no response from the vehicle when the accelerator pedal was pressed, so i let up to coast.the vehicle then accelerated gently on it's own.i merged into the lane, and let the vehicle accelerate on it's own up to speed.it got up to 40mph before i hit the brakes to bring the vehicle to a stop.i came to a red light.while i was sitting there, i tried putting the vehicle into park and back into drive.it didn't seem to make any difference.from there, the light turned green, and when i took my foot off the brake the vehicle began to accelerate again on it's own.again, it accelerated on it's own up to 40mph before i had to suppress the acceleration with the brake.at no point did the accelerator pedal respond to any pressing.i navigated into a parking lot where i subsequently turned off the vehicle and turned it back on.the warning lights had not changed, but the vehicle was drivable.i then went straight to the nearest ford dealership where they ran the 14-0020 tsb which supposedly fixed the problem.
While braking using light to medium pressure (and, thus, while the car is using regenerative braking), if i hit a pothole or bump just right, the car will surge forward as if the accelerator was pushed. (and, of course it wasn't.)the problem is relatively intermittent, but that doesn't mean it is nonexistent. Quite the opposite; it can be recreated as long as the conditions are correct (as described above). Even when you recreate the exact conditions, it is still intermittent (but, again, that doesn't mean nonexistent).ford has looked at the problem repeatedly and deemed it "unable to recreate." this is a falsehood; the problem was recreated once with a dealer driving the car. Also, ford gave me a data recorder unit and, using that, i was able to recreate the problem while the recorder ran. When they retrieved the data, ford claimed the car "performed as expected." ford refused to explain whether that meant the car did not surge or whether it appeared to surge, but the surge appeared to be called for. Ford refused to release the raw "flight recorder" data to me.ford refuses to further address this problem. Out-of-control surging is a dangerous and serious problem and this problem remains unresolved.i have document every step of the way as i have attempted to resolve this. I attach below a letter i wrote a year ago that both details what i had been through and the problem itself. I would be happy to provide much more.the date i put below is only an approximation. I'm not sure exactly when it started, but it has been going on for years.
The regenerative braking will cut out under specific circumstances and the car will feel like it is lurching forward instead of slowing down. The situation is: braking using only regen brakes, no friction brakes; steady pedal pressure; going 15-20 mph; turning the steering wheel at least 90 degrees left or right; driving on smooth pavement. Data i have logged from the sobdmc indicates that the traction motor briefly reduces its negative torque which causes the car to surge forward. In one instance that i logged the negative torque shows around 48 ft-lbs and then suddenly drops to about 8 ft-lbs. The traction motor then gradually increases torque back to the appropriate level. In another instance the negative torque suddenly went from about 28 ft-lbs to 8 ft-lbs. The drop in torque occurs in 1/10 of one second per my logged data. It takes about 2.5-3.0 seconds for the traction motor to return to the appropriate level of negative torque to stop the vehicle.this behavior began occurring right after our vehicle was serviced by a local ford dealership. The work done by the ford dealership included replacing the 12v battery & 3 recalls: 14s21, 15e03 & 15s14. I believe that this service is responsible for these problems, as this issue was not present before our car went to the dealership.
The contact owns a 2013 ford fusion energi. While the vehicle was stopped in a parking lot, the stop safely now warning indicator illuminated and the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was towed to latrobe ford (located at 1595 mission rd, latrobe, pa 15650, (724) 537-7723) where it was diagnosed that the trans inverter control module needed to be replaced due to a short circuit in the transmission. The vehicle was scheduled to be repaired. The manufacturer was notified of the failure. The approximate failure mileage was 124,000.
"stop safely now" error. The drivetrain disengaged preventing drive or reverse from working.on 7/26/14 i drove 1 hour, parked, turned car off and "removed the ignition key" then the interior air conditioning blower/fan turned on full as if the defroster was on.the touch screen lcd remained on as well. Pressing the climate control buttons on either the lcd or the console had no affect.i inserted the key and started the car again several times without change.the interior air conditioner blower/fan continued to run.i wanted to make sure the car would actually drive so i pulled forward out of the parking space when the "stop safely now" light appeared and the drivetrain disengaged preventing drive or reverse from working.luckily i was able to roll the car back to the parking space safely.i repeated this process several times and every time the drivetrain disengaged within about 3 to 5 seconds preventing any forward or reverse movement.had this happened on a highway i just drove it could have caused a life threatening accident.locked and left the car sit for 5 hours. Came back to the car and it worked normally for a 1 hour drive home.called dealership and scheduled diagnostic.a second issue that may or may not be related occurred after an oil change and replacement of a purge value assembly 1 month ago.the issue that started is the engine engages regardless of the vehicle mode or operation. Even when set to full electric and parked with no accessories running, the motor turns on at a high idle and remains on. A firmware update partially resolved the motor running constantly as now it runs a little more than 50% of the time for no reason and at a high idle.there were no issues during the 10 months prior to needing the purge valve assembly and subsequent issues appearing.
We just bought this car 3 months ago. 4 times within the last month the car shifted into neutral while either on the highway or going up hills. Once it shifts into neutral the only thing we can do is coast to a safe stop, shut the car off, and wait a while to restart it.this is a very dangerous situation when you are going 70 + mph on the highway.the transmission problems that ford vehicles are having also includes the fusion not just the focus and fiesta.
The contact owns a 2013 ford fusion energi. While driving various speeds, a continuous loud humming noise was detected coming from the vehicle. An independent mechanic diagnosed that a part within the transmission needed to be replaced. The dealer was not contacted. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall for the failure. The failure mileage was 90,504.
The contact owns a 2013 ford fusion energi. While the vehicle was stationary, the middle second row seat belt seized and the contact could not unlatch the seat belt for a period of time. Ken grody ford in buena park, california was made aware of the failure and stated that the seat belt needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to nhtsa. The failure mileage was approximately 63,000.
My sister sent me a recall notice, it wasn't pertaining to my vehicle, but i went along and made sure to look up mine also.upon reviewing my information, i was sold a vehicle i believe should have never left the lot, since there were recalls dating from 2014 and i bought the vehicle in 2017.i called ford they told me parts weren't in and that i would have to wait, and that one problem occurs when you live in heavily salted areas, i responded with hello lady, i do live in ct where it constantly snows.i have experienced why these would be recalls so far such as the door latch and the restraints, but with such grave recalls as these why was it allowed to be sold off the lot without having the recalls checked first?
On numerous occasions, i have experienced a momentary loss of control of my car when braking. The car accelerates momentarily after the brakes engage and i have taken my foot off of the accelerator. This problem occurs when decelerating around a curve , driving downhill, or when decelerating over a bump or other area of raised pavement like my driveway. These instances have occurred on city streets, at speeds under 40 mph. When it occurs it feels as if the car is accelerating. I would also describe the feeling as a surge, even though the car is braking, and should be slowing. I have also described this as a feeling that the brakes slip or stop working momentarily and then re-engage. The experience is frightening, and i am concerned that the car could surge forward while i am braking and result in a collision or injuries. The car currently has 26,000 miles and i have taken the car in for service regularly. These surges recently have seemed longer in duration more recently. I have noted this concern to my ford dealer and asked them to check the brakes for problems. The dealership has told me that they could not replicate the surge or skidding sensation. This is not a safe condition.
Wife was driving the car to work approaching a stop sign to a very busy highway. She went to apply the brake when she discovered that the brakes had completely failed, steering control had been lost and the parking brake had been disabled as well. Basically all means of bringing the vehicle to a controlled stop had failed at the same time. Being unable to bring the car to a stop it carried her out in the highway were luckily the large truck coming down the road was paying attention and managed to swerve around her. She was able to get the car to come to an eventual stop at which time she call me and i came to look at it. I was able to confirm that the car had no brakes, power steering was lost and that the parking break was in failure as well. We had the car towed to billy howell ford where they initially told us that they suspected that the wiring harness had gone to ground but found out later that the abs module failed which has controls into the steering and parking brake system which is why those failed as well. I opened a case with ford given the near catastrophic nature of the failure and asked them what are options were to trade the car in because i didn't want anyone in my family going back into the vehicle. I was told by ford that the car doesn't qualify for buy back since it is a 2013 and that i did not qualify for any programs. Explained to ford that i was not looking for a buy back but just for them to work with the dealer to allow me to trade it in for what i owe which is not far from the trade in value. The dealer told me that there is not an active recall on the failure we experienced so we would have to pay approximately $2,000 to have it repaired as well.
Initial failure of parking break switch warning light (and switch itself) follow by wire harness failure under dash due to wires rubbing against exposed steel dash frame causing unknown additional issues, including activation of dashboard check engine light. Failures happened over time as wiring became frayed and finally caused a series of short circuits.the wiring harness failure was reported to ford customer service - case number cas-10375276-l2-w7-j7. No action was taken other than a follow-up email from the dealer's service manager suggesting i hold on to the paperwork in the event of a recall.note that the mechanic informed the service department that "i've seen this before". The car has about 62,200 miles on it and is only 3 years old. Given the computerized nature of this car, a computer wire harness failure is clearly a safety hazard worth investigation. My guess is that there are several possible simple fixes, including re-routing the wire harness, lining the steel frame with a rubber coating and similar appropriate steps that could be taken.
The regenerative braking will cut out under specific circumstances and the car will feel like it is lurching forward instead of slowing down. The situation is: braking using only regen brakes, no friction brakes; steady pedal pressure; going 15-20 mph; turning the steering wheel at least 90 degrees left or right; driving on smooth pavement. Data i have logged from the sobdmc indicates that the traction motor briefly reduces its negative torque which causes the car to surge forward. In one instance that i logged the negative torque shows around 48 ft-lbs and then suddenly drops to about 8 ft-lbs. The traction motor then gradually increases torque back to the appropriate level. In another instance the negative torque suddenly went from about 28 ft-lbs to 8 ft-lbs. The drop in torque occurs in 1/10 of one second per my logged data. It takes about 2.5-3.0 seconds for the traction motor to return to the appropriate level of negative torque to stop the vehicle.this behavior began occurring right after our vehicle was serviced by a local ford dealership. The work done by the ford dealership included replacing the 12v battery & 3 recalls: 14s21, 15e03 & 15s14. I believe that this service is responsible for these problems, as this issue was not present before our car went to the dealership.
While braking using light to medium pressure (and, thus, while the car is using regenerative braking), if i hit a pothole or bump just right, the car will surge forward as if the accelerator was pushed. (and, of course it wasn't.)the problem is relatively intermittent, but that doesn't mean it is nonexistent. Quite the opposite; it can be recreated as long as the conditions are correct (as described above). Even when you recreate the exact conditions, it is still intermittent (but, again, that doesn't mean nonexistent).ford has looked at the problem repeatedly and deemed it "unable to recreate." this is a falsehood; the problem was recreated once with a dealer driving the car. Also, ford gave me a data recorder unit and, using that, i was able to recreate the problem while the recorder ran. When they retrieved the data, ford claimed the car "performed as expected." ford refused to explain whether that meant the car did not surge or whether it appeared to surge, but the surge appeared to be called for. Ford refused to release the raw "flight recorder" data to me.ford refuses to further address this problem. Out-of-control surging is a dangerous and serious problem and this problem remains unresolved.i have document every step of the way as i have attempted to resolve this. I attach below a letter i wrote a year ago that both details what i had been through and the problem itself. I would be happy to provide much more.the date i put below is only an approximation. I'm not sure exactly when it started, but it has been going on for years.
My sister sent me a recall notice, it wasn't pertaining to my vehicle, but i went along and made sure to look up mine also.upon reviewing my information, i was sold a vehicle i believe should have never left the lot, since there were recalls dating from 2014 and i bought the vehicle in 2017.i called ford they told me parts weren't in and that i would have to wait, and that one problem occurs when you live in heavily salted areas, i responded with hello lady, i do live in ct where it constantly snows.i have experienced why these would be recalls so far such as the door latch and the restraints, but with such grave recalls as these why was it allowed to be sold off the lot without having the recalls checked first?
I had just picked up my daughter after work and we started heading on down the road.then as i was turning around this curve a loud noise happened and lost all the power steering in my car.i have never experienced anything like this in all the years of driving. Very dangerous and now the ford dealership said that this is not a recall for my vehicle.i know there is recall for this exact issue so i want to protect anyone else who has my vehicle.
I have already filed a complaint , #11173709, i am filing again because i wanted to add information to the original complaint but could not find how to do that. This is a 2013 model year car that was purchased new from the dealer in march 2015. The car has been on the road for less than four years and has only 34750 miles. The steering assist has failed, almost causing a fender bender in a parking lot. After researching this , it seems to be a known problem that ford has with several cars. The cost for repair has been estimated at 1800.00 plus tax from our local ford dealer. Another concern i have is that i bought two of these cars at the same time and i am now waiting for the second cars steering to fail.
The regenerative braking will cut out under specific circumstances and the car will feel like it is lurching forward instead of slowing down. The situation is: braking using only regen brakes, no friction brakes; steady pedal pressure; going 15-20 mph; turning the steering wheel at least 90 degrees left or right; driving on smooth pavement. Data i have logged from the sobdmc indicates that the traction motor briefly reduces its negative torque which causes the car to surge forward. In one instance that i logged the negative torque shows around 48 ft-lbs and then suddenly drops to about 8 ft-lbs. The traction motor then gradually increases torque back to the appropriate level. In another instance the negative torque suddenly went from about 28 ft-lbs to 8 ft-lbs. The drop in torque occurs in 1/10 of one second per my logged data. It takes about 2.5-3.0 seconds for the traction motor to return to the appropriate level of negative torque to stop the vehicle.this behavior began occurring right after our vehicle was serviced by a local ford dealership. The work done by the ford dealership included replacing the 12v battery & 3 recalls: 14s21, 15e03 & 15s14. I believe that this service is responsible for these problems, as this issue was not present before our car went to the dealership.
I was making right turn from on road to another. As i started to bring the steering back to center it locked. It took an amazing amount of force to move the steering wheel back to center. If my wife were driving the car i am sure she would not have been able to do so. I have driven may big trucks and have had power steering failures before. The force required to move the steering in my small fusion after it failed was 4 to 5 times as hard as any truck thati have drivenwith failed power steering. If these units fail the force required to steer should not be this much. This is a unsafe design, ford did not take into account that failures happen and when they do the steering system should still be reasonably usable which it isn't.
Wife was driving the car to work approaching a stop sign to a very busy highway. She went to apply the brake when she discovered that the brakes had completely failed, steering control had been lost and the parking brake had been disabled as well. Basically all means of bringing the vehicle to a controlled stop had failed at the same time. Being unable to bring the car to a stop it carried her out in the highway were luckily the large truck coming down the road was paying attention and managed to swerve around her. She was able to get the car to come to an eventual stop at which time she call me and i came to look at it. I was able to confirm that the car had no brakes, power steering was lost and that the parking break was in failure as well. We had the car towed to billy howell ford where they initially told us that they suspected that the wiring harness had gone to ground but found out later that the abs module failed which has controls into the steering and parking brake system which is why those failed as well. I opened a case with ford given the near catastrophic nature of the failure and asked them what are options were to trade the car in because i didn't want anyone in my family going back into the vehicle. I was told by ford that the car doesn't qualify for buy back since it is a 2013 and that i did not qualify for any programs. Explained to ford that i was not looking for a buy back but just for them to work with the dealer to allow me to trade it in for what i owe which is not far from the trade in value. The dealer told me that there is not an active recall on the failure we experienced so we would have to pay approximately $2,000 to have it repaired as well.
Steering assist failureit seems that there have been problems and recalls with this steering issue however the dealership will not address the problem
Loss of steering.steering gear failed at 51,536 miles.vehicle was parked in garage.turned the vehicle on and there was a message indicating a problem and the steering wheel would not turn.completely losing steering wheel at such low mileage is deep cause for concern for a vehicle that is 5 years old.
The 2013 ford fusion energi, leased from ford country (280 n. Gibson rd., henderson, nv 89014), loses control of steering.the loss of steering has occurred on three (3) separate incidents, the most recent being september 26, 2014. There are 2 separate symptoms of the steering problems as follows:1.the steering becomes stiff as if it only has manual steering.2.the steering is completely lost whereby you have no control of the car's steering.i took the car to ford country service on september 26, 2014 for diagnosis and repair.ford country service reported "no problem found" after having multiple technicians test drive the vehicle and because they said they could not duplicate the problem.ford country service recommended i contact ford motor company customer service and report the issue.i complied and contacted ford motor company customer service person named [xxx], id # [xxx], case # [xxx]-.the customer service person ([xxx]) responded on october 6, 2014 stating there was no other action ford motor company could take because the service technicians need to duplicate the problem before repairs can be made and since they could not duplicate the problem, ford country was directed to release the vehicle back to the owner and terminate rental car reimbursement effective today (oct. 6, 2014)..this problem appears to be identical to the problem with ford fusion automobiles reported in the associated press (ap) newspaper article "feds probe power steering in ford midsize cars", dated october 6, 2014.a copy of this complaint is being delivered to ford country, copy to ford motor company customer service along with the ap article.information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Rear passenger door will not latch when was park. Cannot close door.
Driving on city street and passenger's door flung open when i made a right turn. I pulled over and tried to shut & lock door, however it would not latch. After researching found a recall on latch doors of this model ford (recall reference #15s16), however my vin # was not on recall.contacted ford dealership and ford customer service and even though this exact problem was why the recall was issued, they would not honor the recall.with research i found that my vehicle was made in the hermosillo assembly plant which is one of the plants the faulty parts came from.i was charged $539.99 to repair door.my car is only 4 years old and i believe that the recall should have been extended to me.i have never owned a vehicle that the latch malfunctioned like this no matter how old it was.i would like to have this vehicle added to recall so that i can recoup my money and have all the other door latches replaced for safety.
While driving in a parking lot the rear passenger side door un-latched and opened.effort to close the door was not successful.we secured the door close with a ratch-tie down and took the car in for service.the dealer indicated the door latch system needed to be replace for $400.
My car is 4 years old with 35,200 miles on it. My center console screen stopped working. Because of the design of the car i no longer can operate the sync interface, sound, navigation, phone interface and limited control of heating and cooling in the cabin. I took the vehicle into the dealership and the diagnosis is a failed apim. Interestingly ford has given extended warranty status for this very issue with 2013 ford fusions but it does not apply to my vin. It's obviously the same issue but no one has extended the coverage to my vehicle. What can be done to correct this omission?
My sister sent me a recall notice, it wasn't pertaining to my vehicle, but i went along and made sure to look up mine also.upon reviewing my information, i was sold a vehicle i believe should have never left the lot, since there were recalls dating from 2014 and i bought the vehicle in 2017.i called ford they told me parts weren't in and that i would have to wait, and that one problem occurs when you live in heavily salted areas, i responded with hello lady, i do live in ct where it constantly snows.i have experienced why these would be recalls so far such as the door latch and the restraints, but with such grave recalls as these why was it allowed to be sold off the lot without having the recalls checked first?
Rear passenger door latch on vehicle broke, causing door to fly open while driving.within 24 hours, driver door latch suffered the same failure.doors are open at all times, and cannot be latched.customer believed the problem to be covered by the recall of other 2013 fusion vehicles for the same issue, but was informed that the energi was not part of that recall.
Takata recall i bought a used car from in house auto finance in hawthorne,ca. Date of purchase 12/30/17. I complain and asked dealer steve to fix the noticed jerking asi pull off to drive or come to a stop. They speaking on the mechanic that works on grounds manuel, said it only got an oil change because thats what was needed on the car. This was in januaryjanuary. Then i complained again about the same problem and the two men told me to bring it back but the mechanic wasnt there but set a time and date to come he wasn't there. The things noticed on the car when i got it looked at the break pads in the rear were gone the break pads in the front is worn out the motor mounts needed to be replaced but only two were not the transmission motor mount the tires kept having a flat they only patched it. I have a 7 month old and been trying to get this car fixed since january. The dealership will fix partially of the things mentioned but not fully. Then he told me today he's not fixing the car. I'll drive it on the street and it'll jerk. I'll pull off from a stop light it'll jerk. The tire in the back driver side got flat. The tire on driver side in front got flat.
Initial failure of parking break switch warning light (and switch itself) follow by wire harness failure under dash due to wires rubbing against exposed steel dash frame causing unknown additional issues, including activation of dashboard check engine light. Failures happened over time as wiring became frayed and finally caused a series of short circuits.the wiring harness failure was reported to ford customer service - case number cas-10375276-l2-w7-j7. No action was taken other than a follow-up email from the dealer's service manager suggesting i hold on to the paperwork in the event of a recall.note that the mechanic informed the service department that "i've seen this before". The car has about 62,200 miles on it and is only 3 years old. Given the computerized nature of this car, a computer wire harness failure is clearly a safety hazard worth investigation. My guess is that there are several possible simple fixes, including re-routing the wire harness, lining the steel frame with a rubber coating and similar appropriate steps that could be taken.
Rear right door latch will not latch. Door remains in open position. Unsafe to drive as door can fly open.
Accelerator pedal snapped while driving on highway
I pulled out of driveway and onto highway when multiple warning lights came on dashboard. Pressed on gas pedal and car would not move.released gas pedal and vehicle started to accelerate on its own, reaching speeds in excess of 45mph.the car was turned off and back on, and continued showing the symptoms of not moving when gas pedal was pressed, but would still accelerate on its own when no pedals were pressed.
While braking using light to medium pressure (and, thus, while the car is using regenerative braking), if i hit a pothole or bump just right, the car will surge forward as if the accelerator was pushed. (and, of course it wasn't.)the problem is relatively intermittent, but that doesn't mean it is nonexistent. Quite the opposite; it can be recreated as long as the conditions are correct (as described above). Even when you recreate the exact conditions, it is still intermittent (but, again, that doesn't mean nonexistent).ford has looked at the problem repeatedly and deemed it "unable to recreate." this is a falsehood; the problem was recreated once with a dealer driving the car. Also, ford gave me a data recorder unit and, using that, i was able to recreate the problem while the recorder ran. When they retrieved the data, ford claimed the car "performed as expected." ford refused to explain whether that meant the car did not surge or whether it appeared to surge, but the surge appeared to be called for. Ford refused to release the raw "flight recorder" data to me.ford refuses to further address this problem. Out-of-control surging is a dangerous and serious problem and this problem remains unresolved.i have document every step of the way as i have attempted to resolve this. I attach below a letter i wrote a year ago that both details what i had been through and the problem itself. I would be happy to provide much more.the date i put below is only an approximation. I'm not sure exactly when it started, but it has been going on for years.
Tpms system fault comes up shortly after key fobs stop working took vehicle to a for dealer for service all they can say is that is the rtm module but they cant be to sure on what it is seem like they dont know whats going on this has happen at two ford dealers already, research was done and it seem that ford had this issue with lincoln mkx
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