We found the following complaints for FORD EXCURSION (2000)
Read complaints for FORD EXCURSION (2000)
While driving 60 mph the vehicle hit a telephone pole head on. Upon impact the air bags did not deploy.the consumersustained minor injuries. The driver's chest hit the steering wheel and his chin hit the windshield cracking it.the vehicle was totaled.
The vehicle was involved in an accident.the vehicle was traveling at 40 mph and hit the passenger side of another vehicle.the air bags did not deploy.
My 2000 ford excursion involved in a rear end collision - excursion rear ended another vehicle - air bags did not deploy on 8/3/05. Excursion was traveling 60 mph and the other vehicle was stopped. I purchased the vehicle used from a ford dealer. I contacted ford motor company 8/9/05 to request an investigation in to why the air bags failed to deploy. The insurance is going to total out the vehicle. I would like the air bag failure to be investigated before i loose control of the vehicle by settling with the insurance company. There were no warning signs that the air bags were defective. I can provide pictures if needed.
The contact owns a 2000 ford excursion.while driving 50 mph she experienced a frontal vehicle crash. The vehicle was completely destroyed and none of the air bags deployed. The seat belts did not secure her into the seat. The contact was injured when her body slammed into the steering column and windshield.a police report was filed. The current and failure mileages were approximately 187,000.
The contact owns a 2000 ford excursion. While driving approximately 50 mph, another vehicle crashed into the rear passenger door of the contact's vehicle.the vehicle spun out of control and crashed into the highway railing. The air bags did not deploy. The driver and passenger were transported by ambulance to the hospital with minor injuries. The vehicle towed to an impound yard. The vehicle was not repaired. The approximate failure mileage was 187,000.
Passenger side airbag warning light stays on.when i brought the vehicle to be repaired at the dealer i was informed that a new assembly needed to be ordered due to a defective one.i was also told that the airbag may not deploy in an accident.i brought it back and had it fixed.the same problem has occurred and another airbag assembly must be installed.
Vehicle was forced off the road and turned onto its right side and the air bags did not inflate. *mr the vehicle hit the gravel.*scc (lawyer, gary udouj on behalf of client
Consumer impacted a pole at approximately 20-25 mph.airbags failed to deploy.please provide any additional information/attachments.
Airbags failed to work in 35 mph crash.
We were run off the road on i-70 traveling through moab, utah when our excursion smashed head on into the side of a frozen solid rock hill traveling 80 mph.we were then launched into the air and proceeded to flip end over end several times before coming to a halt at the bottom of the ravine upside down.the front end of the vehicle is gone along with the top and back end.at no time did the airbags deploy.we contacted ford to report this problem and after finishing their investigation we were told that the impact to the front end of our vehicle was not substantial enough to cause the airbags to deploy.we have several pictures of this vehicle after the crash and it is clear that the impact was hard enough.my husband suffered a severed tongue, chest and neck injuries and various abrasions.i suffered a cut above my left eye, chest injuries, and abrasions.our daughter only suffered from several abrasions.no one was seriously injured, however, my husband and i both still suffer from ongoing chest pain.ford has been completely uncooperative with our efforts in providing this information.i hope the information provided will require ford to, once again, re evaluate their safety features and equipment.thank you.sincerely,[xxx].information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
While traveling 15 mphand making a turn, and as aresult of an accident, air bags did not deploy. Please provide further information.
While driving my 2000 ford excursion at 35 mph. On a posted 35 mph. Road another driver ran a red light, to avoid hitting him i veered away and ran off the roadway striking a tree head on. No front air-bag deployment.
Head on crash, and airbags did not open.
Consumer states that while driving at 30-45 mph the consumer hit a tree straight on, and none of the air bags deployed.contacted dealer.*mr
Swerved to miss a squirel, purse fell from console area, reached with r hand to retrieve, headon into telephone pole traveling approx 34mph, airbags didn't deploy.
2000 ford excursion was involved in a head on collision with a ford focus.the air bags did not deploy.$ 10,000.00 in damage was done to excursion and focus was totaled. *ph
When consumer's vehiclecrashed into the side of a 92 mercury at about 45 mph there was no deployment of the driver's side or passenger's side air bags.front end wasmore than 25%. Damaged.truck will be repaired. Please provide any further information.
I purchased my 2000 ford excurionin summer 2003.the interior lights have been repaired several timestimes for staying on randomly.the backup beeper has never worked and when i tried to have both items repaired under the $2000 extended warranty i bought they told me it was not covered.i also have seen the records for this vehicle from the previous owner (that the dealership accidentally sent me) and the vehicle had been in for the same problems as i have before i ever purchased it and that was not disclosed.the paint in the winter of 2003-2004 started peeling off of the area bove the windshield and the roofof my vehicle.i took it to the dealer and they told me there was nothing they could do because it had been repainted.i took it to a body shop and they told me that the paint lines show that the vehicle was never repainted and that they have seen several ford vehicles with this problem, and ford is very relucatant to help people in thi situation..my husband now has a ford truck too which he purchased used, and has the same interior light problems i have.the last time i contacted the dealer to have the ford representative contact me, i never even received a phone call from the service manager or ford.they ignore my contact and calls, especially randy in the service dapartment.the original complaint i made to them was 2 1/2 years ago and they have done nothing to help me or resolve my problem.
4 a.m. We heard a loud noise. Woke up to see what it was and our 2000 ford excursion was in flames. At that time the fire was consentrated under the hood on left side.the left tire was already in flames. Vehicle was totally destroyed by the time the fire depatment arrived to put it out. Which took about 10-15 minutes. The only problems we had was the cruise control had recently quit working.
The contact owns a 2000 ford excursion.the contact stated that the spark plug ejects from the aluminum head in the vehicle's engine.the vehicle makes a loud noise and then shuts off.the failure usually occurs while driving 15 mph.the vehicle also has a gas leak.the current mileage is 126,000 and failure mileage was 106,000.
The contact owns a 2000 ford excursion.while driving at an unknown speed, the rear windshield wiper malfunctioned and overheated.smoke appeared from the wiper as well as the instrument panel.the dealer stated that the vehicle was not included in nhtsa campaign id number 01v258000 (visibility:windshield wiper/washer:motor) and would not repair it for free, although the failures were identical.the repair would cost $1,000.the vehicle is currently in the shop with extensive damage to the instrument panel and rear windshield.the failure mileage was 80,000.
The contact owns a 2000 ford excursion.the vehicle caught fire while parked.the front end was completely destroyed.the fire department believed that the cause of the fire was electrical and originated underneath the hood.a police and fire report were filed.the contact filed a complaint with the manufacturer.the current and failure mileages were 144,000.
Loud missing noise comming from engine and loss of power. Problem found was # 4 spark plug on pass side of engine had blown out and was laying on top of engine. It damaged threads in alum head and coil pack. Spark plugs have never been changed. Factory defect during build. Ford dealers contacted and could offer no assitance
I purchased a 2000 ford excursion last month from private seller. After fixing all of the door lock actuators ( which is apparently is yet another non-recalled problem) affecting most of theseford vehicles, i discovered that the former owner "forgot" to tell me the gem unit had been swapped out for one found apparently in a salvage yard.the gem controls 4x4 function, and a ford tech tells me, it appears this one came from a 4x2 vehicle.the plot thickens. This integral electrical component of a formerly $45,000 vehicle has been declared obsolete by fo mo co. . it cannot be found. There are none available...anywhere. No after market company has them either.this vehicle is virtually worthless to me.. I live in colorado and must have a 4x4. I thought parts for vehicles had to be available for 20 years.ford customer servicehirelings have been totally worthless."we're sorry, there is nothing we can do."
In parking lot of restaurant. We went into the restaurant and in 15 min someone ran in to tell everyone someone's truck was on fire. Well it was our 2000 ford excursion diesel. No fore warning engine just caught on fire. Front end destroyed. Massive smoke damage and water damage from fire trucks. The car was totaled.
Car was stoped and i turned the lights on and the headlights would not turn on. The plug that the lights plug in to was replaced and the lights word. It seems that the center post on both of them had burned out.
I stopped engine at my house, left headlights on to see. Wiring harness failure (dead short) ignited the left headlight assembly, flames extended over a foot high. Fuse never blew out.had a fire extinguisher at hand, put out flames. $4600 damage, but saved the vehicle.why didn't the fuse blow? i have all of the damaged parts: wire harness, headlight, bracket. Took vehicle to ford dealer, damage was repaired, insurance paid.
1. The blinkers and four way stopped working.2. Under the hood there were two burst out sets of wires near the break fluid. The wires are connected to a previously recalled part.3. The vehicle's battery was disconnected and it is now at the dealership.
The power door lock electric motors freeze up and do not operate with the electric switch. The frozen power door lock does not allow the door to be opened properly and quickly in an event of an emergency. The manual door lock release knob must be utilized in order to unlock the doors. This safety issue affects all four doors of the vehicle. This is not an isolated safety hazard, we currently have 2 in our fleet and all the power door locks don't operate safely or properly. We have had other ford excursions which all were affected with the defective power door locks. The front door manual release knob is flush with the door panel which makes it even more difficult to attempt to escape from the vehicle in an event of an emergency.
While driving down a steep grade, engine cut out and set a ses code.had a hard time getting the suv to stop and almost lost control of vehicle, but due to the slow nature of driving i kept it under control with 8 occupants in suv.once stopped, i got out code reader and found out that the cps (cam position sensor) had failed.i had a spare in the suv and replaced it.contacted ford main office and they have known it to be a problem with the diesels and nothing is being done to get a recall or replacement part to fix cps problem.
Consumer is having electrical problems. There are a few items that don't even work at times, likedome light andinstrument panel.consumer has not contacted dealer.please provide further details.
My car was working perfectly, except for a blinker light which was not working, it was completely off, i started my truck around 10am and i dropped my kids to school, came back and park my car, about 1 hour later i head out again, i insert the key to start the car andthe minute it started lots of smoke started coming out from the front hood. Everything was so quick, there was not even time to open the hood and look, the truck got into fire, buy the time the firemen came there was a big fire, the car is completely lost.
Recently purchased a 2000 ford excursion.blew spark plug right out of head.took back to dealer where i purchased it.they put in a heil coil.5 months later same thing happened only different spark plug. Took to ford.told it was going to cost me 3500.00 to replace new head.did some research online, this is a very common problem with 1996-present ford trucks and even ford mustangs.ford is refusing to acknowledge the problem. Meantime everyone who it happens to usually ends up shelling out $3000.00 plus.
Multiple electrical system failures, fixed at least with three visits to century ford in mt. Airy, md under warranty.warranty expired problems arose again and have compounded. (* fixed in warranty period more than once and continues to occur) door ajar light stays on*, interior lights remain on for extended time *, running board lights caught fire even though car was not running, auto lock/unlock feature does not operate,power windows are slow to open and close, rear power source inoperable*,front headlight passenger side sometimes does not light.
2000 ford excursion 7.3l diesel 4x4we've experienced intermittent failure of the generic electronic module that affects electrical safety components of the vehicle while raining heavily.the safety components affected are windshield wipers and lights on our vehicle-water leaking through the windshield was blamed by the dealer and a faulty gem was replaced to the tune of about $755.
The turn signal will intermittently stop working or not signal at all when the signal is activated in either direction (right or left turn). This will occur whether the vehicle is in motion or stationary. This has been occurring for over a year now.
The power door lock electric motors freeze up and donot operate with the electric switch. The frozen power door lock does not allow the door to be opened properly and quickly in an event of an emergency. The manual door lock release must be utilized in order to unlock the doors. This safety issue affects all four doors of the vehicle. This not an isolated safety hazard, we currently have 2 in our fleet and all the power door locks don't operate safely or properly. We have had other ford excursions which all were affected with the defective power door locks.
The contact owned a 2000 ford excursion. While driving, the contact noticed smoke coming from the front driver's side floorboard. The driver was not aware of any warning indicators illuminated. The contact coasted the vehicle over to the side of the road where it caught fire and burst into flames. The fire department extinguished the fire. The vehicle was not driveable and was towed to the driver's residence. The dealerand manufacturer were not made aware of the failure. The driver believed the failure was related to nhtsa campaign number: 09v399000 (vehicle speed control); however, she never received a notification. The failure mileage was unknown.
2000 ford excursion caught on fire while parked.***no answer required***. *mr the consumer home also caught on fire because the vehicle was parked in the garage when the fire erupted.
Accessories stays on with the key removed draining the battery.sparks plugs blows out.
Lound popping noise coming from motor.towed to ford delership.spark plug blown out of head.$4,000.00 to fix.in shop now.hands are tied with no other possible solution.2000 ford excursion v-10 motor.*la
I purchased my 2000 ford excurionin summer 2003.the interior lights have been repaired several timestimes for staying on randomly.the backup beeper has never worked and when i tried to have both items repaired under the $2000 extended warranty i bought they told me it was not covered.i also have seen the records for this vehicle from the previous owner (that the dealership accidentally sent me) and the vehicle had been in for the same problems as i have before i ever purchased it and that was not disclosed.the paint in the winter of 2003-2004 started peeling off of the area bove the windshield and the roofof my vehicle.i took it to the dealer and they told me there was nothing they could do because it had been repainted.i took it to a body shop and they told me that the paint lines show that the vehicle was never repainted and that they have seen several ford vehicles with this problem, and ford is very relucatant to help people in thi situation..my husband now has a ford truck too which he purchased used, and has the same interior light problems i have.the last time i contacted the dealer to have the ford representative contact me, i never even received a phone call from the service manager or ford.they ignore my contact and calls, especially randy in the service dapartment.the original complaint i made to them was 2 1/2 years ago and they have done nothing to help me or resolve my problem.
My wife went into town and was returning and driving through a busy intersection when our excursion died, she had a terrible time steering and avoiding injury without power assist, we had the vehicle towed at our expense, i borrowed an obdii scan tool and pulled the code for cps, replaced and it runs again $200.00 later.
Camshaft sensor failure,2000 excursion1st failure may 20032nd failure july 10/073rd failureaugust 26/07.
My 2000 ford diesel excursion caught on fire from the dash, stereo area.there had been no prior warning nor any kind of problems at all with this vehicle.there were no defaults at the time it was bought.everything worked and was in great condition and was kept that way. *nlm
The nob on the headlight switch is loose, it works but i see on a web sight that there is a recall on the headlight switch but my dealer says that that there was no recall, whats the deal?
At 76000 miles the spark plug blew out of my v10 excursion.the excursion is a 2000 model year and in very good condition.the plugs have never been changed since new.ford will not fix it as it is out of warranty and the warranty company, (heritage insurance) will not cover it as they say it is a defect with the design of the head and plugs from ford.they say there is not enough threads in the head design.this seems to be echoed on the internet in many forums and other articles.appearently ford knows about this and still does nothing, except chage their customers thousands to fix the problem.furthermore the fix of replacing the head is not a permenant solution.
On my 2000 ford excursion, suddenly had electrical issues.running board lights stayed andtruck attempted starting itself with no key in ignition.mechanic found leaking windshield had dripped onto fuse box and corroded terminals.destroyed starter, starter solenoid and fuse box.also nearly started fire, as smoke was seen and smelled from interior of truck.major repair cost.my mechanic as well as multiple ford dealers report this is a very common problem with excursions and super duty's, yet no recall.ford decided to stop making the fuse box, which poses a problem because 1) not many are left in junk yard and they are vehicle specific (mine had to be same year and from excursion only) and 2) you cannot tell if there is corrosion without nearly destroying the fuse box to open it.this needs to be a recalled item immediately, as i plan on my $50,000 truck to last more than 150,000 miles before it has to go to the scrap heap.
While driving the vehicle made a loud bang and smoke began coming out of hood.once we got the engine turned off and the emergency was over we discovered the spark plug had blown up.when it blew up the head became stripped and we had to have a plug installed into the defective head and replace the coil.i have since found out this is a very common problem with ford excursions.
#4 spark plug ejected from head. This is an obvious defect and i believe ford should be held accountable for this poor design.
Experience problems with door locks on my 2000 ford excursion.excursionshas same type of electrical problem.*sc
2000 ford excursion - v101st - all powerlocks malfunctioned and had to replace motors at own expense2nd - battery drain within one week - causes dead battery.have put three batteries in vehicle and ford can't figure it out.3rd - front beeping noise intermittently - can't find it, don't know where it is
Cps failed on 2000 ford 7.3l diesel.
2000 ford excursion 7.3 l diesel no start when key turned. Originally told it was a pats issue and needed new keys. Problem was intermittent then was continuous. All lights on dash came on but the starter would not turn over. Was a starter solenoid that was fried.
How can a company as ford claim to be an honest american car company...they should be stripped of their title of american and given their own identity of corporate cause they obviously do not care about the safety or their own integrity with the united states the people and we the people are just dollar signs to them. I have two fords and lets just say i should have learned after my second found on the road dead vehicle to not have been suckered into buying the american made ford again. I own a 2000 ford excursion and have had four spark plugs blown in the last two months...two in the last week. My truck barely hit 143,000....work trucks, dependable family vehicles...not so much. My truck has been taken care of immaculantly since 2000 and many who are not familiar with body details mistake it for the newer versions. This is a common problem that has been in existence since the truck came out...so much a problem ford came out with a special repair kit for it that will only be warranteed if you go to ford to fix it...sounds like a racket to me. A racket the government has looked into and approved. I have a family and am trying to get through this recession but seem to be going bankrupt not on gas prices from overseas or inflation but from repairs for an american, excuse me corporate american made vehicle that has taken almost every pint of blood my family has collectively. After a decade of continued complaints ford and the "safety agency" does nothing...my truck sits in my drive way because i choose to buy school clothes for my children and groceries vs. Repairing it again. Beyond disgusted on behalf of the american ford owners...who have walked in my shoes. After so many complaints how can the government and consumer affairs allow this corporatecompany not be held accountable?
Front passenger seat caught fire and burned a hole in the seat with my daughter seated in it while we were driving.
Cruise control quit working.....brushed off........then we went to use the horn and now it doesn't work with the engine on.the gem is faulty.needs to be replaced with oem unit.
Windshield wipers running in intermittent mode.started to smell an electrical burning smell in the interior cabin.windshield wipers started to move very slowly.i tried to turn wipers to on-slow and on-fast mode and they worked erratically. I pulled off road and stopped vehicle and smoke was pouring out of drivers side on outside of windshield where wiper motor is located.i ran for my fire extinguisher but did not have to use it.wipers are not functioning at this time.i have not replaced any parts at this time and i am filling a complaint.i see there is a nhtsa campaign id# 01v258000 that i believe involves my vehicle.i called ford motor company and they noted my concerns and said there was no recall on my vehicle at this time.
Spark plug vibrated out of socket damaging engine head ($2100.00).spark plugs were original factory install.manufacturer is currently investigating.
Consumer heard about a recall regarding stalling due to a faulty ignition system, consumer states that her vehicle has stalled while in traffic and at traffic lights repeatedly and is requesting specific information regarding the recall.
Driving approx. 40 mph, heard a pop and suddenly vehicle lost all but minimal power. Pulled over, opened hood and noticed a spark plug dangling outside the cylinder head. Took to local ford, said "oh, yes it happens all the time....but its not a recall." vehicle has 82k miles, off warranty, last spark plug change 9k miles ago. They wanted 5k to fix it. Went to another ford service, same story, same price. Called local mechanic friend, "oh yeah happens all the time with that vehicle. All you have to do is carefully tap a slightly larger hole and insert appropriate spark plug ...$400." if everyone who repairs these vehicles is aware of what must be a production defect, why are there not more reports and a recall? how can i best identify others similarly affected and make ford, nhtsa or other appropriate agencies aware of the problem?
2000 ford excursion triton v-10 engine, spark plug blown out of cylinder resulting in destroyed ignition coil and spark plug. Raw fuel vapor exposed to spark. Spark plugs were original with only 73,000 miles on car. Extreme potential for fire hazard created by this issue.
The #3 spark plug blew out under normal conditions after only 58000 miles. This was the oem spark plug. It damaged the head, the coil and, of course, the spark plug.a new head will be needed. The dealer, rancho ford in temecula, ca, says this happens all the time.not yet corrected.
Consumer heard about a recall regarding stalling due to a faulty ignition system, consumer states that her vehicle has stalled while in traffic and at traffic lights repeatedly and is requesting specific information regarding the recall.
V-10 spark plug blow out.
Vehicle caught on fire unexpectedly while it was parked. Manufacturer was contacted by owner, but the cause was undetermined.
My vehicle, a 2000 ford excursion limited, v-10 gasoline engine,was parked in my driveway on 3/3/07, locked and everything turned off and had been there for quite a while, when i heard a loud explosion and i ran outside to find the vehicle on fire under the hood on the driver's side.the hood release did not work and i tried to put out the fire with a water hose.when the fire department came, we pried the hood open and extenquished the fire. But everything was burned and the vehicle is a total loss.
The vehicle was parked and without warning it caught on fire.driver called the fire department to extinguish the fire.vehicle was towed and totaledby the insurance company.
The past six weeks my service engine soon light came on.after checking engine fluids and changing fuel filter the light would go out.i have also noticed my headlights going dim quite frequently.after third occurence, i took my vehicle to independent service shop.after checking for two days, they determined that the main wiring harness has again been melted through.this was reported to you on 2-17-2004 when the first fire was discovered.confirmation number is 10081075.you can contact this service shop.they have replaced this part on many fords.they had one vehicle which became fully engulfed in flames while driving down the road.does someone have to die before ford is required to recall this.the wiring harness is placed where engine fluids frequently drip on wiring harness and causes it to melt and eventually starting on fire.i have another ford with same engine.i would like this fixed before it costs me another $2500 for that vehicle.the repair shop is valley diesel injection located in neenah, wi .please call them with questions.ford dealers will not truthfully state they have a problem.if there is not a problem why are the wiring harnesses not available.last time it was a national back order.
While driving my check engine light came on.after checking engine fluids and verifying everything was okay.the engine started losing power.we called the local dealer and they weren't able to get it in to check, so we trailered it to a neenah repair shop.after checking various things heindicatedthere was a fire in the wiring harness of this vehicle.i have retained the parts which the ford dealer wanted to have.this was my third ford vehicle which started on fire.i've had an ltd that was totaled while parked in my driveway.a ford conversion van which the auxiliary power started the interior on fire while i was driving it and this ford excursion.i also have a 2002 f350 which has had every problem that my excursion has had.both these vehicles have the same motor.both vehicles are on the third alternator.there is a problem in the electrical system of these ford vehicles.the repair costs for the excursion have exceeded $2500.00.
Electrical harness (which includes the cruise control, horn, etc) caught fire and burned.we were able to replace the burned out parts.i went back recently to the local ford dealer to ask if it was related to the recall and they said that excursions were not part of the recall and it was just coincidence. I am now concerned that it will catch fire again.
Vehicle fire.2000 ford excursion.in the same wire/switch as the recalled vehicles.i parked in a mall parking lot, and prepared to wait a few minutes until the store opened.i saw puffs of smoke from under the driver's side of the hood.i got out and cautiously lifted the hood.the wiring nearest the driver's side burst into flames.i closed the hood to limit airflow and a bystander called 911.the fire truck came and put out the fire.arrangements were made to tow the car to a ford dealership nearby.the repair shop replaced the wiring and said that it was not covered under the recall because it did not have a constant current through it.i have the burned parts.
Wis. Dept of consumer protection forwarded my complaint file # 435376. Since i filed this complaint against ford and l& s truck my vehicle had another problem.i took it to an independent service center.he stated that the plug from the high pressure oil pump mysteriously came loose.this happened less that two weeks after l& s truck serviced my truck after my complaint. All the oil came out of the truck and into the engine compartment. This time i have not had a fire.i do have the wiring harness which burned from the previous time.
The wiring harness on the steering column causes the truck to stall when driver used the "tilt" option.the dealership replaced the wiring harness and told the owner not to no longer use the "tilt" option on steering column.nlm
My 2000 ford excursion caught fire in my driveway last night and burned.the entire engine compartment was in full flames when my daughter heard the alarm going off.the fire department says the fire started under the hood on the driver's side.it burned the entire front half of the vehicle before we got it put out.i don't know what started the fire but it was about 45 minutes after we had come home from having dinner at a local restaurant here in boerne.there was no previous "warning" that would have pointed to any potential fire.again, the fire department suspects the fire started on the driver's side underneath the hood based upon burn patterns.i have heard this is the same vicinity that other ford fires that have something to do with the cruise control have started.
2000 ford excursion, cruise control recall performed in dec, 2006. On 11 jan ,2007smoke coming from engine compartment. Unplugged brake switch at master cylinder, connector was plastic and had brake fluid dripping from it. Pulled 20 amp fuse from fuse panel, smoke stopped.the main concern is that ford performed recall(installed fuse jumper) but did not replace switch, when brake fluid leaked through switch, fusible link modification failed to protect electrical system. I am concerned that others that have had thisrecall performed are still in danger.this is not my vehicle, it is my cousins. He is not sure if hewill file a complaint or not so i thought i needed to. I am a witness to the whole incident and can provide more info and pictures if needed.
1st failure:pulling out of my driveway and noticed that my security system "theft" light was blinking. This shouldn't be blinking while i am driving. All of a sudden i realized that i had no power when i pressed on the gas pedal.then noticed that all gauges had failed.the engine continued to run but with no power to drive.turned vehicle off and would not start again.towed into covert ford and their explanation was a blown fuse that controls the pcm (power control module).this affected the gas pedal because it is controlled by a chip instead of a cable.covert ford replaced fuse, checked out all wiring harnesses and could not find additional problems.returned vehicle to me.2nd failure:2-1/2 weeks after 1st failure i was driving down the road and had turned off the "overdrive" at the end of the gear shifter. When i turned the "overdrive" back on i immediately heard a pop from the fuse box and noticed that my gauges had failed and the "theft" light was blinking.i continued to coast until i found a fairly safe area to pull off.because i was going downhill at the time of failure i was able to get off the road.this vehicle was towed into covert ford and is still with them.i am concerned that this is an intermittent electrical problem and that it will never be located. This is very dangerous because there is no prior warning signals.all of a sudden your engine is still running, but provides no power to the vehicle. The reason that i am reporting this is that there is a service bulletin addressing a similar problem.service bulletin # 14044, seq # 136,date: 0004,nhtsa # sb613701 makes reference to a #19 blown fuse.
The contact owns a 2000 ford excursion. The contact stated that while pulling into the residential driveway, the check engine warning lamp illuminated and the vehicle made a loud noise. The vehicle was taken to an independent mechanic who refused to repair the vehicle. The manufacturer was made aware of the failure who did not offer any assistance and referred her to nhtsa. The vehicle was not repaired. The vin was not available. The failure mileage was unknown.
Steering sways its hard to drive it feels like steering isn't stable
The contact owns a 2000 ford excursion. While driving various speeds, the contact heard an abnormal noise coming from the front end of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the spark plug had ejected from the cylinder head. As a result, the spark plug needed to be replaced. The vehicle was repaired twice, but the failure recurred both times. The manufacturer was made aware of the failure. The failure mileage was 125,000.
Why do my spark plugs keep blowing out on this [xxx] thing???? this is extremely dangerous & i'm sure people have died from this continuing to happen on the ford trucks with aluminum heads. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2000 ford excursion. The contact stated that while parked and unoccupied, the vehicle independently started. The contact disabled the battery. The failure recurred on a separate occasion. In addition, the heater and the interior lights would activate without the vehicle in operation. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure was 111,000. The vin was unavailable.
Ford dose not have enough threads in spark plug holes and plugs blow out without warning , this left us stranded in unsafe location.
How can a company as ford claim to be an honest american car company...they should be stripped of their title of american and given their own identity of corporate cause they obviously do not care about the safety or their own integrity with the united states the people and we the people are just dollar signs to them. I have two fords and lets just say i should have learned after my second found on the road dead vehicle to not have been suckered into buying the american made ford again. I own a 2000 ford excursion and have had four spark plugs blown in the last two months...two in the last week. My truck barely hit 143,000....work trucks, dependable family vehicles...not so much. My truck has been taken care of immaculantly since 2000 and many who are not familiar with body details mistake it for the newer versions. This is a common problem that has been in existence since the truck came out...so much a problem ford came out with a special repair kit for it that will only be warranteed if you go to ford to fix it...sounds like a racket to me. A racket the government has looked into and approved. I have a family and am trying to get through this recession but seem to be going bankrupt not on gas prices from overseas or inflation but from repairs for an american, excuse me corporate american made vehicle that has taken almost every pint of blood my family has collectively. After a decade of continued complaints ford and the "safety agency" does nothing...my truck sits in my drive way because i choose to buy school clothes for my children and groceries vs. Repairing it again. Beyond disgusted on behalf of the american ford owners...who have walked in my shoes. After so many complaints how can the government and consumer affairs allow this corporatecompany not be held accountable?
I was driving and a spark plug popped out in the ignition coil popped out
The contact owned a 2000 ford excursion. While driving, the contact noticed smoke coming from the front driver's side floorboard. The driver was not aware of any warning indicators illuminated. The contact coasted the vehicle over to the side of the road where it caught fire and burst into flames. The fire department extinguished the fire. The vehicle was not driveable and was towed to the driver's residence. The dealerand manufacturer were not made aware of the failure. The driver believed the failure was related to nhtsa campaign number: 09v399000 (vehicle speed control); however, she never received a notification. The failure mileage was unknown.
Dt: contact statesvehicle had sporadic surging. The vehicle tended to surge at lower speeds. In may 2005 a mechanic replaced the spark plugs, isc motor, fuel filter.the vehicle ran well until 11-9-2005. While driving slowly exiting a parking lot the vehicle started surging.she pressed on the brakes as hard as possible and the vehicle went out of control. The vehicle went across 2 lanes of traffic. At this time the vehicle is at a local mechanic.
A spark plug ejected from my ford excursion triton v10 motor while driving 70mph with my family in the vehicle. This was not due to improper fitting of the spark plugs or any after market alterations done to the motor. This is a factory stock motor with 115,000 miles. I have read that this is a very serious problem with the ford motors and yet there has not be a recall on the matter. After this happened i personally spoke to friends who have an excursion and 2 of the 3 had the same problem.
Sparkplug ejection.
Our 2000 ford excursion was sitting in the driveway and caught on fire.there was no one in the car at the time.the fire department was called and the fire was extinguished but the truck is damaged beyond repair.
I was driving my excursion around 25 mph and as i accelerated to 35 mph i heard a loud bang and thought my exhaust manifold may have cracked or came loose.after further investigation i found the spark plug wire and spark plug were blown out.called local mechanic and said i needed to bring it to ford for approx 4k, ford would replace the head.i went on line and purchased a kit, ford is aware of the problem with the spark plug being blown out of the head but will not recall the truck. Note that this is affecting many vehicles, not only ford. This is a huge issue and very unfair that the manufacturer of the head is getting away with the poor quality control and the fact that they are not correcting the issue for the consumer.
Dt*:the contact stated while the vehicle was parked, flames and black smoke came from the driver's side underhood area.the contact extinguished the fire with a water hose.the fire department was not contacted.minor fire damage was visible inside the engine compartment.the vehicle was towed to a dealer to await further inspection.
Spark plug blowout on 6.8 liter v-10 engine - 2000 ford excursion at under 50,000 miles. Problem appears to be widespread and ford will not admit to fault. Ford dealer cannot, or will not explain cause. Online forums discuss problem as common. Cost is $3000.00.
While driving 45 mph vehicle stalled. This caused the driver to drift to side of the road. Consumer had the vehicle towed to the dealer, and mechanic determined thatengine spark plugsblew out of the engine.mechanic replaced the spark plugs.
Consumer startedvehicle early in the morning andheard a loudnoise comingfrom the engine. Independent mechanic indicated one of the spark plug came out of the head gasket. Need to be replaced the engine.
Blown spark plug from 2000 ford excursion v-10 triton engine. 3rd time. First time on new years eve 2007 while driving through town of houghton michigan. Was able to insert new plug as old plug was completely blown out from under hood and could not find. Had to replace plug coil as mounting bracket was broken and coil jacket and spring destroyed as well. Second time same plug, this time no threads left to seat spark plug. Thread insert installed by local high performance engine garage. They viewed problem as poor design and manufacturing practices by ford motor company. Third time just happened earlier today while on us-41 traveling through l'anse michigan ironically just a few miles after passing the old ford alberta michigan lumber mill where the sideboards for the ford woodsies were milled. Contacted friends at the high performance engine shop to have a new thread insert placed into the cylinder. The nhsta and the federal government needs to reopen this case and take action and get ford to replace the faulty heads on all triton engines. This could cause a serious fire or accident. But most of all it is a very expensive repair and the ford dealerships will not do anything other than replace the aluminum head at the owners expense of $4,000 plus dollars. 3 incidents of this kind are ridiculous.
We stopped at a motel at about 10:00 p.m. And the car started shaking so we turned it off. When i restarted the car we heard a bang and the car started chugging and after reading the reports on ford v10's i figured it was a plug. The family had to catch a plane the next morning at 6:00 a.m. So i drove it to the airport as is figuring the damage was done. We made it to the airport just fine except for the loud chugging. Wereturned i drove it home 300 miles and other than the noise i didn't have any other problems. Lucky for me the plug that blew was easy to reach so it didn't cost much to repair but the mechanic told me he had repaired many of the v8's as well. He put a stainless insert in the plug hole and reused the coil so the total cost was less than $200. If it would have been one further back it would have been up to 10 times the cost. Ford does need to address this issue.
Dt: the contact owns a 2000 ford excursion. Spark plugs wereejected out of cylinder heads. No longer had threads. Incident happened on september, 23, 2005. No crash. Involved. Vehicle was at a stop sign. Thenvehicle took a right turn, and that was when theincidenthappened. No damage to the hood. The spark plug wire that had the coil in it wasdamaged .
2000 ford excursion with 6.8l v10 engine and 127,000 miles ejected the #4 spark plug at relatively low speed (less than 20mph). This is a serious fire hazard as fuel is also ejected into the engine compartment. This needs to be taken seriously by ford motor company or the nhtsa as eventually, considering the number of online complaints regarding this issue; someone will be injured or killed. Also - the fact that fords with modular engines ejecting spark plugs is so common place that new businesses and aftermarket products have actually been developed to address it. Ford motor appears to claim that it is the spark plug manufacturers problem (remember firestone?) yet it also occurs with oem plugs.the repair cost will be anywhere from $700 to over $3500 depending on whether an aftermarket solution will fix the head or if the head requires replacement.
The contact owns a 2000 ford excursion.while driving highway speeds, the contact heard a loud popping noise followed by an abnormal ticking.the dealer diagnosed that the spark plugs exploded and blew a hole in the engine.the vehicle was repaired.the failure and current mileage was 92,000.updated 01/24/12*ljupdated 01/30/12
While driving the vehicle made a loud bang and smoke began coming out of hood.once we got the engine turned off and the emergency was over we discovered the spark plug had blown up.when it blew up the head became stripped and we had to have a plug installed into the defective head and replace the coil.i have since found out this is a very common problem with ford excursions.
I have been left struggling in the middle of no where to get help. While traveling on our 2000 ford excursion due to blown up spark plugs. It has happen to us one time in town and two times out of state. This has been very costly and frustrating to me and my family. I wish ford wouldexcept thisbeing a manufacture problem and do a recall on it.
On july 2, 2010 while at daycare center picking up granddaughter, my 2000 ford excursion bursted into flames.the city of jackson fire department came out and put the fire out before daycare center begin to burn down.
On two separate occasions spark plugs have blown out of the cylinder heads my 2000 ford excursion v10. Ford disclaims any responsibility for the damage and costs incurred. When the spark plugs blow out of the cylinder heads they also destroy the coil ones.
The contact owns a 2000 ford excursion. The contact stated that the rpms would increase suddenly and the engine would shut down. The contact had the starter replaced two times. A local mechanic informed the contact that the failure was caused by a sticking throttle body and not the starter. The contact filed a complaint with the manufacturer. The failure mileage was approximately 30,000. The current mileage was approximately 75,000.
Spark plug blowout.
Got up to start my vehicle when i heard a loud pop under the hood, when i checked i noticed a spark plug was ripped out of the engine. Got it repaird at around $.400.00 but it happend 5 more times ever since, each time a diffrent plug.
While me and my family headed out on the highway to visit family, we began to hear a noise coming from the engine, soon after it sounded as if the engine had exploded, and almost loosing control from the noise that it created, i was able to drive off to the shoulder and park my vehicle. Once i opened the hood of my truck i found that a spark plug had blown out of the socket and had also broken the ignition coil, soon after i ran to turn the engine off, do to smell of gas fumes. Thinking this was a one time only incident and not knowing that ford had these problems. I had the truck towed to a mechanic only to hear that this was a common problem with the excursions for this year. I then paid a couple hundred dollars and thought the problem was fixed. Going back home and taking the highway back home another spark plug blew out and once again broke the ignition coil with it as well. I was furious to find out that ford has no re call and when i tried taking the truck to a pep boys auto or any other shop they told me that they would not lay a hand on the truck and that i had to take it to the ford dealer ship if i wanted to get it fixed. Not happy i called ford they wanted over $1,500 to fix the problem. This is really sad that this could possibly be the reason why i will possibly sell my truck and never buy ford again. But this is a real safety problem that needs to get fixed, or it may end up killing someone later down the road.
2000 ford excursion spark plug blown out of head on 9/30/2008 has not been fixed yet.
Louise sudduth had driven her 2000 ford excursion to sudduth farms in mayo, s.c.she had parked the vehicle, and the vehicle caught fire while it was not running.mrs. Sudduth received serious and ultimately fatal burns.
Dt: the oil panrusted and the consumer had it replaced.this was in a 2000 ford excursion.there were never any problems before.the consumer noticed that oil was leaking on the ground, and the vehicle was using more oil than usual.the price of $892.00 at ford to have it replaced.this could cause trouble on the road for others because it could result in a wreck with these cheap oil pans.*sc
A spark plug blew out of my 2000 ford excursion today on my way home. It was a loud bang, i thought the exhaust manifold cracked or muffler went. Apparently this is a common problem that ford will not repair. It will cost about $4500. To fix. I am very surprised that i did not hear this on the news, it has happened to many ford owners but never heard about it until i had this issue. It is very unfair that it is a common problem with ford and the government does not enforce a recall.ford recalled but did not correct the cruise control defect that could cause a fire.fire...that is enough reason to recall the vehicle.
Spark plug ejection 2000 ford excursion v10 6.8l.
2000 ford excursion v10 triton, #7 plug blew out of engine, 159,000mi on engine, plugs changed at dealer.repair was $300 for helicoil, plug, and coil for engine.no reason given for plug failure.immediate loss of power but was able to pull to side of highway.vehicle towed from site.
Ford excursion with the spark plug blowing out of the engine. This is a very common known defect in the ford 4.6, 5.4, & 6.8 liter engines and the government has done absolutely nothing to protect the citizens of this country from the fraud that has been sold to the american people. The average repair cost is over $3,000.00 to fix a ford design flaw and one that they should be held responsible for repairing. Since this would require the largest recall in world history our government sits by and does absolutely nothing to protect innocent lives that are in danger from these literal "time bombs" that can ignite escaping fuel vapors from the hole they just exited and burn a vehicle to the ground. It is disturbing that you are a government agency yet you refuse to do your job. Since the government is in the car business now and competing with foreign companies it is amazing that with little to no reported cases you will force them to repair gas pedals that were manufactured by amercans but you won't do anything when it involves legitimate problems with agarbage american product. And you wonder why the american cars have such a horrible reputation. Because they fully have earned it. They are garbage and they receive immunity from the government that protects them and not the people. You should be ashamed to cash your paycheck which comes from us the taxpayers. Please change your ways and do your job and protect innocent lives that god will surely hold you accountable for.
I was driving my excursion around 25 mph and as i accelerated to 35 mph i heard a loud bang and thought my exhaust manifold may have cracked or came loose.after further investigation i found the spark plug wire and spark plug were blown out.called local mechanic and said i needed to bring it to ford for approx 4k, ford would replace the head.i went on line and purchased a kit, ford is aware of the problem with the spark plug being blown out of the head but will not recall the truck. Note that this is affecting many vehicles, not only ford. This is a huge issue and very unfair that the manufacturer of the head is getting away with the poor quality control and the fact that they are not correcting the issue for the consumer.
Our 2000 ford excursion keeps having the spark plugs shoot out of their holes damaging the head and individual spark plug coils (3 replaced so far).we have spent nearly $500 repairing the heads/coils so far.i expect additional plugs to fail on the v-10 engine.i am afraid of continued head and coil damage and even fuel line damage leading to an engine fire and total vehicle loss.i want ford to recall the vehicle and replace the heads with new heads with a better spark plug hole design.
Vehicle caught on fire while parked and turned off. The alarm was also on.the fire originated from the engine compartment on the driver's side, per the fire inspector.
2000 ford excursion v-10 ejected a spark plug while i was taking my kids to school this morning. This appears to be a known manufacturing flaw that ford refuses to stand up to. Cost to repair was quoted at $3,750. I believe that ford motor company should be held accountable for their inaction to correct a well documented defect.
Spark plug blow off.
Recently had #2 spark plug blow out of my excursion.
Oil leakages due toengine galley plug coming out of it housing on two other occasio.dealer notified, and unwilling to assist in this matter.feel free to provide any further details on this matter.
I have owned by 2000 ford excursion with the triton 5.4 for 3 years.i have barely put 20,000 miles on it.it know has 110,000 mi. When the spark plug blew on it.i was driving down the road when i heard a loud popping noise and then sputtering.i had to have it towed to my mechanic and had a costly repair done.as i have done research on it this is a ongoing problem with fords because of the design flaw in the head.i am very disappointed to find out ford has not recalled this.there is thousands of complaints with the same problem.ford are you listening?when are you going to do something about this?if this is not recalled soon i will be trading this in and buying a chevy or a honda.no more fords for me.
The contact owns a 2000 ford excursion. The contact stated that her vehicle caught fire while it was parked. The fire was under the drivers side wheel and then the entire engine was engulfed in flames. The fire department extinguished the fire. A fire report is available. An insurance adjuster willinspect the damages. The cause of the fire was unknown. There were no injuries. The manufacturer has not been notified. The vin was unknown. The failure mileage was 100,000.
While driving andwhen making a right or a left hand turn consumer has noticed a very loud knocking noise when turning. Consumer has contacteddealer.sway bar repaired.mounts, bushings, bolts and springs were missing.steering was lost twice.the dealer had tried to repair but the problem still continued.
The contact owned a 2000 ford excursion.while driving less than 55 mph, the vehicle shut off.the vehicle was left on the shoulder until a tow truck arrived.the vehicle then caught fire and a police report was filed.five months later, the contact was notified by the manufacturer that there was a recall on his vehicle that could result in a fire.his vin was included in the recall.the recall number was unknown.the failure and current mileages were over 100,000.
Spark plug blow out on 5.4 triton engine.
Spark plug blew out of my 2000 ford excursion v10 and i am now seeing that this is a growing problem with these engines. I have 5 trucks with these engine and now i am very worried.
My wife was driving the vehicle and she heard a "big pop". Vehicle became immediately disabled. She called tow company and sent to neighborhood ford dealer. They stated that a spark plug had popped out of the aluminum engine.i immediately thought "defect" as spark plugs should not be flying out of engine blocks. I took my complaint to the dealer customer service manager & owner.she (amanda) stated that there is a serious problem with ford engines and that this is problem that they know about. She said they know the threads were "too short" and that it could happen again at any time to other spark plugs. I fear for the safety of my family but with six kids we need the vehicle run our daily lives.i have been advised after the re-tapping "repair" at the dealership that the only ford authorized repair is a full replacement of the cylinder heads that would cost $ 6,000. This is a whole other issue. Please do not let them get away with this.i am informed that there are thousands of others that are having the same problem.
Having just made it over the mountain pass with no previous trouble, we stopped at gas station for more wiper fluid. When starting up our 2000 ford excursion a loud boom came from the truck.this startled us and others outside of vehicle including a sheriff that heard it and came next to us to see what is was. We immediately turned off vehicle - sheriff and passer bys thought maybe exhaust??we made it home but truck now sounds like a loud putt putt truck. We smelled fuel all the way home.as it turns out #10 sparkplug blew out hitting firewall.from two repair shops it is in a very difficult spot and is not likely will hold.so, we took it to ford dealership to see what they can do. We have been told by ford dealership that a "bandage fix" will probably not hold and other plugs could also blow or may not - apparently this is not new news to ford or the other repair shops we spoke with.so to replace just one side of head we are looking at $3680 or $5900 + for new engine. Vehicle is not worth that in trade in per ford dealership - even before blowout . Needles to say, we could have been on freeway and been forced off road (it was snowing badly and a bang that loud could have spooked many.) so that is why i stated there was a crash as there could have been if we had been driving.also, not sure if the fumes were cause of illness we had that evening and next day. We smelled fuel and smoke/exhaust all the way home. Also, plug was not found and may have damaged or injured someone or something else. It is very dangerous and irresponsible of ford to not recall this problem. Only to wait until someone tragically is injured or dies.it will happen. There is no control over where plug blows and what it will take out in its path.it seems this is and has been a problem with various model fords from 1999 to 2004.waiting for recall... Or ford to step up and repair this problem at their cost.this is not my design flaw!thank you for your help.
Cam position sensor on ford excursion power stroke diesel has gone out twice.the first time at 50,000 miles, while pulling a boat on a busy highway.luckily we were able to pull over, as the vehicle died.the second time it went was right at 100,000.
I own a 2000 ford excursion with the opt. 7.3 diesel engine. I have had 2 engine failures were my engine would quit and not restart. The cps (cam position sensor) failed. This is my wife's truck. When the engine just stops you must be prepared to take emergency action to keep the suv under control. I have talked to other owners that this has happened also in f250 and f350 pickups with the 7.3 motor.
Cps failed on 2000 ford 7.3l diesel.
Cam positioning sensor on my 2000 ford excursion 7.3 powerstroke failed, leaving me stranded.this is the second time this item has failed and needed to be replaced.i am advised that there are a number of failures with respect to the same part.
On 2/25/06 my wife was at work and called due to our 2000 ford excursion not starting.i then went to the vehicle and proceeded to change all filtration except the oil.it did run for a short time but died again.i continued to get it started after that and again dying after every short start.we eventually had to have it towed to faulkner ciocca ford in souderton pa.with us living in royersford pa it was some distance to the souderton shop.they were not able to work on it until monday 27th.the diagnosis was a camshaft position sensor.this is described in your findings under investigation pe06-011 by mr. Scott yon opened on 2/27/06.the resulting financial hit was $561.06 including the towing.not counting my time lost at work due to having to try to get the vehicle running since it was a saturday and having to change all filtration due to the unknown but pointing to fuel delivery.this was an additional $130.43 from napa in telford pa.
1) engine would stall or completely quit going down the road in traffic any were it wanted2)cam shaft position sensor was going out truck would stall3)ford service department changed cam shaft position sensor.
While driving down a steep grade, engine cut out and set a ses code.had a hard time getting the suv to stop and almost lost control of vehicle, but due to the slow nature of driving i kept it under control with 8 occupants in suv.once stopped, i got out code reader and found out that the cps (cam position sensor) had failed.i had a spare in the suv and replaced it.contacted ford main office and they have known it to be a problem with the diesels and nothing is being done to get a recall or replacement part to fix cps problem.
At 90,000 miles after my first "tune up" i blew a spark plug off of my head on my 2000 ford excursion.i was told by my local mechanic and many other people that ford's in this year range have been streaming into his shop with blown spark plugs.i also stated that ford is refusing to recognize this huge safety issue and that the government needs to get involved.please take this complaint seriously.my wife and 5 kids were in the car in a unknown area to them at 10:00pm when this breakdown occurred.this story is very similar to 1000's of other stories on the internet.just type in "blew a spark plug" into a search engine and start reading.
I had been out of town when my 2000 ford excursion had a door ajar dummy light fail to shut off.i attempted to figure out what was causing the door ajar light to remain on but never did find the problem.i ended up driving home so i could make an appointment with my dealer to have it checked out.i was able to get the truck home, but as i was driving through my subdivision my truck made a noise, then made a much louder noise, and began running really rough.a strong odor of fuel filled the passenger compartment of my truck.i immediately shut off the engine so my truck wouldn't ignite, but that left me stranded in the middle of the road.i have since been told that the triton v10 engine blew a spark plug and it's been quoted at $4200 to be repaired at the closest dealership and $3500 at the dealership where i purchased the truck but i have to have it towed again.
While driving 70 mphtook foot off acceleratorwhile getting ready to exit, and vehicle started to lose power, which it actually did. Also, stated by vehicle was stopped, it has lost power steering and v stalled. Had not contacteddealer.
Whenapplyingbrakes lost control ofvehicle. Engine slowed down.also,hesitated without prior notice.
I have had three spark plugs that blew out of the head. Ford does not state that this is a problem and the cost for repair is on the owner.
I own a ford excursion with a 6.8 v10 motor.while traveling on an interstate at posted speed one or more (waiting to here from repair shop) spark plugs were blown from the cylinder head without warning and could have caused a very serious accident.fortunately at the time i was able to pull over to the side of the road safely just avoiding a fast over taking transport truck.from what research i have done on the internet this is an all too common problem with the ford v10's and some v8's. I am now looking at a minimum of a replacement head and it might require a replacement motor.this is a safety issue and could have ended in an accident or fire.
While warming vehicle andwithout any indication vehicle stalled,and could not be restarted. Vehicle was towed to dealer, technician couldn't duplicate problem. Please provide further information.
Intermittentlyturbo-chargermalfunctioned, causing oil to leak from the vehicle andvehicle to stall.dealer has repaired the vehicle trhee times.
I own a 2000 ford excursion with a v10. While driving home from my son's track meet in a construction zone on i94 in mount clemens michigan during rush hour i had a spark plug blow out. We (my wife, my son and i) were moving about 10 miles an hour in the construction traffic when we began to slowly speed up. I accelerated and boom, there was a very loud sound of knocking. I nearly hit the dividing wall it scared me so bad. I was able to pull over about 150-200 feet ahead through the construction barrels. I opened my hood and discovered that one of my coil packs was sticking up a few inches and broken. I called my insurance company (usaa) for roadside assistance. Within an hour and a half they sent a tow truck and had me towed (about 7 miles) home. The next day i was able to better inspect what had gone wrong. The motorcraft spark plug had completely un-threaded itself and the compression of the motor turned the spark plug into a projectile that completely demolished the coil pack. The coil pack snapped from its retaining bolt and was beating against my fuel rail. Luckily i was able to pull over as soon as i did because i could only imagine if i had been in an area where i was traveling the actual 70 mph speed limit and the damage to my fuel rail could have been disastrous possibly causing a fire.i contacted russ milne ford in clinton twp michigan about this issue and they stated that it would cost over $1000 to replace the head and that it was caused by the threads on the head or improper torquing of the spark plug. I found that amazing since i had my truck serviced by them about a year before because of an slight engine knock that i had on the passenger side of the motor along with a few other minor things. They never were able to find the cause of the "engine knock". Unfortunately for me the engine knock was a sign of the pending failure that i wish had been discovered before the blow out. No repairs yet.
Tire jack of insuffcient capacity to handle load.vehicle fell off three times while trying to change tire.
Jack will not properly align with the pins on the suspension. Believed this could cause the vehicle to fall off jack while using.
Headlight switch feel off- i see ford was to notify customers in 2006 about this problem and they did not notify me.
The turn signal will intermittently stop working or not signal at all when the signal is activated in either direction (right or left turn). This will occur whether the vehicle is in motion or stationary. This has been occurring for over a year now.
Was driving, when i turned the lights on thay would not work. Center post of the plug that connects the headlight bulb burned off on both headlights at 115000 miles. Both headlights were not working. I replaced the plugs and the lights are working.
Car was stoped and i turned the lights on and the headlights would not turn on. The plug that the lights plug in to was replaced and the lights word. It seems that the center post on both of them had burned out.
Nob used to turn on and offheadlights broke off in consumer's hand.consumer can't grip nob to turn lights on and off.a tool has to be used to pull whats left out or in. Please provide any further information.
The head lights failed.
Dt: the headlight switch knob broke and separated from the switch. Consumer matched therecall campaign that was already in effect, but it does not cover the owners vehicle although the problemswere exactly the same. There were no problems or warnings before the knob broke.*sb
- the contact stated that the2000 ford excursion had a defective switch.the headlamp switchfractured and separated form the headlamp.he used a pair of pliers to turn what wasleft of the headlight switch to turn the lights on.the contact stated that he currently has 88,275 miles on. At the time of the first failure the vehicle had an odometer reading of 70,000 miles .he was informed by the dealership that there was recall01v075000.he was informed that this vehicle didn't qualify for the recall.the contact will be filing a complaint with the manufacturer and will submit with hard copy.
The experienced the same problem as stated in recall#01v075000, however the vehicle identification number was included.scc
I went to turn on my headlights and the knob broke. I am unable to turn on my headlights without using a pair of plyers. I have been trying to find a replacement knob and one is not available without buying from ford the whole headlamp switch for 85.00. All i need is a 5.00 knob. I saw on your website that certain 2000 ford excursions with this same problem were recalled to fix this problem. Ford is saying mine in not included in the recall. I don't understand that if this was a problem, how they can only recall certain ones.
While turning on headlightsswitchbroke off. Contacted dealer, and dealer stated vehicle was not on recall.
The contact owns a 2000 ford excursion. The contact stated that the headlight switch detached from the vehicle. The vehicle was taken to the dealer, who diagnosed that the headlight switch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 170,000.
Dt*: the contact stated the knob for the headlights has detached from the vehicle.there is a nhtsa recall, # 01v075000, regarding the headlight switch.the vehicle has the same problems as indicated in the recall; however, it is not included in the recall due to the vin.
The contact owns a 2000 ford excursion.as stated in nhtsa campaign id number 01v075000 (exterior lighting:headlights:switch), the head lamp switch knob fractured and separated.the dealer and manufacturer informed the contact that his vin was not included in the recall.the failure mileage was 101,000 and current mileage was 101,650. Updated 06/17/08.*lj
While turning on headlamp switch it came off in my hand.took vehicle to dealer regarding recall #01s09 was told only vehicles built at kentucky plant 10/8 - 10/30/99 were covered.my vehicle was built 11/6/99.dealer refused to replace part free.
Head light switch knob fracture at dash board connection.headlight switch knob fell off.unable to turn headlights on - safety issue.other nhtsa that has same issue with same yr and model 01v075000. Ford says not according to my vin.
Button which turns on headlights broke off of switch. I found that there was a recall for 2000 excursions for this particular defect but when i went to the dealership and later called ford they claimed that my vehicle was not included in the recall. They insist that i have to buy the $85 headlight assembly just to get the $5 knob. I am currently using a pair of needlenose pliers to turn headlights on and off which is unsafe when driving.
While driving, the consumer was informed by a police officer that the tail lights and brake lights were inoperative.the consumer also stated the windshield wiper motor was inoperative and there was a recall on both problems.
1999-2003 diesel ford excursion and all f series with 7.3ltr turbo diesel.. Massive fuel leaks common . Passenger side high pressure line rubs through over time due to faulty bracketing leading to large fuel spill in upper valley ..hard to locate and easily overlooked.. Fuel pours down back of motor and could potentially ignite on exhaust.....exhausts commonly leak at flange at back of turbo housingon down pipe . Can potentially fill cab with co2 and bypasses all emissions controlsnumerous reports recorded on diesel forums ... Help!
Dt: contact statesvehicle had sporadic surging. The vehicle tended to surge at lower speeds. In may 2005 a mechanic replaced the spark plugs, isc motor, fuel filter.the vehicle ran well until 11-9-2005. While driving slowly exiting a parking lot the vehicle started surging.she pressed on the brakes as hard as possible and the vehicle went out of control. The vehicle went across 2 lanes of traffic. At this time the vehicle is at a local mechanic.
I had been out of town when my 2000 ford excursion had a door ajar dummy light fail to shut off.i attempted to figure out what was causing the door ajar light to remain on but never did find the problem.i ended up driving home so i could make an appointment with my dealer to have it checked out.i was able to get the truck home, but as i was driving through my subdivision my truck made a noise, then made a much louder noise, and began running really rough.a strong odor of fuel filled the passenger compartment of my truck.i immediately shut off the engine so my truck wouldn't ignite, but that left me stranded in the middle of the road.i have since been told that the triton v10 engine blew a spark plug and it's been quoted at $4200 to be repaired at the closest dealership and $3500 at the dealership where i purchased the truck but i have to have it towed again.
A rat or a squirrel chewedup the fuel line, causing fuel to leak. Dealer notified. The fuel line was redesigned by ford. *ph
The tire failure was a blowout.the whole sidewall shredded.firestone said it was a road hazard even though we did not hit anything.ford would not replace because they don't cover tires.the fuel gauge was replaced twice by the dealer.the first time, the gauge read 1/4 tank left and it was dry.the second time the gauge read 1/4 tank and it was more than 1/2 full.the front stablizer assembly was popping so hard you could hear and feel it.the dealer replaced it.it seems to be popping again but i haven't taken it back in yet.i'm getting tired of taking it in.the rear side window motor was dying so i had it repaired.during repair, they noticed the glued piece that the motor attached to was coming off and had to replace the entire window.when does the lemon clause come into effect???( dot number: 008102 tire size: lt26575r16 )
Gasoline fuels smellinside of vehicle was caused by a cracked fuel tank. Dealership replaced the tank, but gasoline smellsare still inside ofvehicle.
Plastic assembly breaks when using standard diesel fill nozzle.when it is broken, there is no seal for the cap causing substantial amounts of fuel to leak when fuel surges up the fill tube during normal driving.this would also cause substantial fuel loss in an accident increasing risk of fire.nlm
Consumer is having electrical problems. There are a few items that don't even work at times, likedome light andinstrument panel.consumer has not contacted dealer.please provide further details.
I purchased a 2000 ford excursion last month from private seller. After fixing all of the door lock actuators ( which is apparently is yet another non-recalled problem) affecting most of theseford vehicles, i discovered that the former owner "forgot" to tell me the gem unit had been swapped out for one found apparently in a salvage yard.the gem controls 4x4 function, and a ford tech tells me, it appears this one came from a 4x2 vehicle.the plot thickens. This integral electrical component of a formerly $45,000 vehicle has been declared obsolete by fo mo co. . it cannot be found. There are none available...anywhere. No after market company has them either.this vehicle is virtually worthless to me.. I live in colorado and must have a 4x4. I thought parts for vehicles had to be available for 20 years.ford customer servicehirelings have been totally worthless."we're sorry, there is nothing we can do."
I have a 2000 ford excursion and all my door locks do not work. It tries to lock and unlock them, but it does not have enough power or something. I have talked to other owners that have the same problem. I was just wondering why there hasnt beena recall if there are many people with the same problem.
Have 2000 ford excursion.i had the door lock actuators replaced in 2003.since then i now have 2 door locks and the rear tailgate that will not lock electronically.seems as though the electrical system is going out one thing at a time.
The power door lock electric motors freeze up and do not operate with the electric switch. The frozen power door lock does not allow the door to be opened properly and quickly in an event of an emergency. The manual door lock release knob must be utilized in order to unlock the doors. This safety issue affects all four doors of the vehicle. This is not an isolated safety hazard, we currently have 2 in our fleet and all the power door locks don't operate safely or properly. We have had other ford excursions which all were affected with the defective power door locks. The front door manual release knob is flush with the door panel which makes it even more difficult to attempt to escape from the vehicle in an event of an emergency.
The contact owns a 2000 ford excursion. The contact stated that the four interior power door locks failed to unlock when activated. In addition, the trunk lid would not open when the key fob or trunk control release mechanism were engaged. In order to exit the vehicle, the contact had to manually unlock each door. Also, the trunk lid only opened when manually accessed with a key. The vehicle had not been repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 75,000. The vin was unavailable.
2000 ford excursion xlt 7.3l diesel.four door lock motors failed after approximately 75,000 miles. Doors did not lock or unlock with use of electric door lock switches located on front door handles.replaced all door lock motors at ase certifed technician shop, fairbanks, alaska.old parts are available.
The power door lock electric motors freeze up and donot operate with the electric switch. The frozen power door lock does not allow the door to be opened properly and quickly in an event of an emergency. The manual door lock release must be utilized in order to unlock the doors. This safety issue affects all four doors of the vehicle. This not an isolated safety hazard, we currently have 2 in our fleet and all the power door locks don't operate safely or properly. We have had other ford excursions which all were affected with the defective power door locks.
Door lock actuators on driver's door, and rear passenger door do not work.must manually open and lock doors daily.
As a result of a tire blowout consumer ran into a wall and passenger's doors opened upon impact. Manufacturer was contacted. Please provide further information.
After using remote and keyless entry, doors appeared to be unlocked but the doors would not open. Finally the door lock released the door and gained access to the car interior.tried all 5 doors before drivers door finally opened.while driving, the door ajar light came on and the drivers door opened with no warning. This happened to both rear doors also.
I have a 2000 ford excursion 4x4. The problem is none of the door will lock or unlocked using keyless entry and door lock switch. I read that ford has a serious problem with the door lock actuators from many models of ford trucks for some time now. There are so many complaints out there about this problem with no one willing to help the consumer especially ford. With this said i have to wonder why the national highway traffic safety administration isn't helping !!!!!!!!! what will it take so the consumer can get help? a accident were someone must die because they were stuck in the back of the vehicle due to the doors not being able to unlock. I truly hope this will never happen to anyone owning a ford truck.
The power locks stopped working approximately a year after i purchased the vehicle.at first i thought it was the remote start changed battery, then the toggle switches inside the truck that control the locks also stopped working.contacting my local ford dealer and was told there was no recall on the truck.a friend of mine also has a 2000 ford excursion with the same problem.the locks have not been fixed because i was told they would have to do a diagnostic test before they can do anything.i would be responsible for the cost of that test.
After keyless entry lock was activated, all doors except the rear passenger side door failed to lock.dealership indicated that the door power motor went out.consumer had motor replaced.provide more details.ts
I am the owner of a 2000 ford excursion (diesel). Since owning the vehicle i have had a continuous problem with the automatic door locks. When they fail, persons can not enter or leave the car. Two years ago i took the vehicle to the ford dealer so they could repair or replace two failed doorlock mechanisms. Instead of replacing only the two failed components, they replaced all 4 doors (not the hatch) and told me they know the others will fail as well. Now the rear passenger door lock and the hatch door lock do not work. I went back to the dealer and they told me the cost of the repair is $1500. They indicated the problem was ramped among similar vehicles with the same door lock mechanisms but they would not honor the repair or replacement as a faulty component problem. I have since contacted several other auto repair businesses in my area and learned they have a fairly steady flow of business related to ford door lock malfunctions. I have three small children as do many families choosing to purchase larger ford suvs. The kids get into the habbit of relying on the automated doorlocks controlled by the adults in the front seats. In the event of an automobile fire type of accident the adults would probably rely on the doorlock mechanisms as well. The kids may not be able to get out and the rescuers would not be able to get in without using force.by the statements given to me by the ford dealership employees, the unreliable doorlock mechanisms used by ford is a well established dealer problem, but it has not been addressed as a recall item. I feel that ford, knowing about the faulty component should recall the doorlock mechanisms and replace them with with a more reliable component.i have a lifetime number of vehicles. One of my vehicles is a 1990 chevy k5 blazer. I have never had any problems with any automatic doorlock mechanisms before purchasing the ford excursion. Sincerely,greg gay.
I am the owner of a 2000 ford excursion (diesel). Since owning the vehicle i have had a continuous problem with the automatic door locks. When they fail, persons can not enter or leave the car. Two years ago i took the vehicle to the ford dealer so they could repair or replace two failed doorlock mechanisms. Instead of replacing only the two failed components, they replaced all 4 doors (not the hatch) and told me they know the others will fail as well. Now the rear passenger door lock and the hatch door lock do not work. I went back to the dealer and they told me the cost of the repair is $1500. They indicated the problem was ramped among similar vehicles with the same door lock mechanisms but they would not honor the repair or replacement as a faulty component problem. I have since contacted several other auto repair businesses in my area and learned they have a fairly steady flow of business related to ford door lock malfunctions. I have three small children as do many families choosing to purchase larger ford suvs. The kids get into the habbit of relying on the automated doorlocks controlled by the adults in the front seats. In the event of an automobile fire type of accident the adults would probably rely on the doorlock mechanisms as well. The kids may not be able to get out and the rescuers would not be able to get in without using force.by the statements given to me by the ford dealership employees, the unreliable doorlock mechanisms used by ford is a well established dealer problem, but it has not been addressed as a recall item. I feel that ford, knowing about the faulty component should recall the doorlock mechanisms and replace them with with a more reliable component.i have a lifetime number of vehicles. One of my vehicles is a 1990 chevy k5 blazer. I have never had any problems with any automatic doorlock mechanisms before purchasing the ford excursion. Sincerely,greg gay.
Park brake assembly split in 2, complete failure of park brake and unit failure. Whole unit must be replaced, hardly ever used, so it should not have failed
Park brake assembly split in 2, complete failure of park brake and unit failure. Whole unit must be replaced, hardly ever used, so it should not have failed
I have had two spark plugs one year apart just shoot out
Truck loses power, attempted to restart, restart went a few blocks and cut off again
When vehicle stopped at a red light or when the vehicle just stoppedvehicle would sudden accelerate. Had to step onbrake pedal to restraint vehicle. Thishad happened when transmissionwas placed in reverse.please provide more information.
When driving the overdrivelight illuminated on the dash.the consumer took the vehicle to the dealership for inspection.the technician informed the consumer that the transmission had failed. Please provide any additional information.
Vehicle was parked, consumer was in process of getting into vehicle, and it popped out of gear, and lurched backward. Consumer fell off running board, and vehicle rolled over his foot.
The consumer stated that the vehicle would not go into reverse or park after driving in snow, due to snow being located in the linkage.
When driving the vehicle shifted hard.please provide more information.
The consumer stated that the vehicle would not go into reverse or park after driving in snow, due to snow being located in the linkage.
Our transmission on our ford 2000 excursion keeps going out. On dangerous two lane mountain roads where the vehicle takes up the entire lane and i always have children in the car.i am on my third transmission and my three year old son now asks if the car is going to break down each and everytime we get into the vehicle.i'm afraid to go anywhere.the problem is this as i see it.the clutch on the fan that cools the transmission kicks on at 40 mph, also the cooler is too small for the size of engine and transmission, and i'm tired of putting after market equipment on a vehicle that i paid so much for.on mountainous two lane roads you never get the vehicle up to 40 mph thus making the vehicle labor and run hot, thus causing the transmission to boil and fall apart inside.the engineers should know of this problem it is with the diesel engine that this occurs.i have a friend with an f250, same chassis as my excursion and he is on his fifth transmission.my fear is twofold, that i will break down again on these dangerous mountain roads and cause an accident, also my vehicle will soon be out of warranty allowing ford to be off the hook.i still have to pay for my expensive vehicle whether it performs or not and i feel this is a severe problem and safety issue that needs to be rectified, we paid a lot for this vehicle to be performing so poorly.*nlm
About a month ago my 200 ford excursion service engine soon light came on. Then 2 days later my overdrive light started flashing and it would jerk when changing gears.the ford dealership where i live has had it in and out of the shop 4 times with no remedy.i have already spent $400.00 with it not fixed.front speed sensor and the rear sensor have both been replaced.also transmission fluid was drained and replaced.i then came across many other ford owners that have had this same problem.
2000 ford excursion roll a way in reverse when parked.
Vehicle was in park and withignition on when it rolled a 1/2 foot forward.this was common for the vehicle. .ford was notified. Please provide more information.
Transmission leaked ontodriveshaft, causing a fire. Dealer has repaired the vehicle.
Vehicle jumped from park to reverse withoutbrake pedal being depressed. Damage was caused tofront porch of consumer's home. Consumer was parked on a incline without emergency brake engaged. Dealer has yet to be contatced. Please provide further details.
2000 ford excursion, unit 1 was driving eastbound onthe ohio turnpike in the middle lane when the left front axle broke causing the wheel to come off.vehicle came to final rest on the south side shoulder. The left front axle had broken off, the left front rotor to the wheel was damaged and the left front side of the bumper was slightly dented inward toward the body of the vehicle. (ohio traffic crash report # 10-0303-90)
This is a 2000 ford excursion limited 4x4, v-10.the truck has 38,000 miles and is well maintained. There were no signs of leaking prior to failure. The only symptoms was a "knock" intermittently several thousand miles prior to failure, but no cause for the sound could be found on inspection.at the time of failure, the u-joint at the end of the axle shaft had 1/4" free play in it in all directions and came within 1/4" of hitting the bolt/nut assembly just below it. That nut holds the lower portion of the wheel spindle bracket in place.this is a potentially dangerous situation because if the bolt was hit by the u-joint with enough force, it could shear off causing the wheel to come off of the vehicle and lead to a crash.the vehicle is at the dealership for repair. However, since the actual failure happened after the 36,000 mile mark neither the dealer nor ford will pay for any part of the repair.both ford and the dealer service department, do not know why the bearing failed. Nor do they know of any preventive measures.the vehicle has not been off roading beyond dirt roads and is running stock sized tires.
I own a 2000 ford excursion and have had problems with the rotors warping since new. The dealers have said i was the only one with this problem but after seeing this web site i see that is not true. Also i had the bearings go out in the right front wheel almost leading to the tire falling off if my wife had not noticed it in time. The rotors have been replaced twice have been turned at least every 15,000 miles since new i have around 80,000 miles now. The dealer did the brakes three times until the warrnty ran out at 36,000 miles i have had them fixed myself since then. This truck is said to be heavy duty and i only tow a camper with it twice a year 60 mile round trip i feel like i should not be having this kind of problem. The severe shaking that is caused by this makes if difficult to drive for my wife since she is the primary driver of the car. I cannot wait till my lease runs out so i can get rid of this car. The dealers will not help me at all. Thank for and help you might can givewilliam andrews
Front manual hubs on 2000 ford 4wd. Excursion seem to break apart frequently. U joints on front end makes noise everytime i make a sharp turn. Does not sound right.
Vehicle had audible noise and vibration, driveshaft was removed from 2001 model on lot and placed in my vehicle, driveshaft was noticeably different than the one removed from my vehicle. Still have vibration at speeds 55- 70. Dealer refuses to work on this vehicle any more to correct this problem.this truck only has 5700 mi. On it.they replaced the driveshaft at 46or 4700. We are afraid to drive this vehicle on any major trips.
Driveshaft fell out while vehicle in use due to insufficient tightness of bolts.
The contact owns a 2000 ford excursion.while driving 50 mph she experienced a frontal vehicle crash. The vehicle was completely destroyed and none of the air bags deployed. The seat belts did not secure her into the seat. The contact was injured when her body slammed into the steering column and windshield.a police report was filed. The current and failure mileages were approximately 187,000.
Consumer states vehicle is supposed to be equipped with a child safety seat tether system for the 3rd seat, as stated in the owners manual consumer was advised that vehicle does not have a 3rd row tether.
Consumer states thatfront seat belt on thepassenger's side is stuck in the open position.seat belt will not lock.as a result passenger is not properly restrained.
2000-2005 ford excursion manufactured with no center position shoulder harness or 3rd seat head restraint.ford should offer retrofit kit to update vehicle.
The front right seat occupant had used the seat heater. The next day, the seat cover and cushion was burned through. The vehicle was parked in the driveway at home. Apparently the heating element caught fire.
Middle seat after laying down to carry cargo will not lock into place and seat slams into back of front seats and console, seat belt smashed passengers when seat projects forward at a high rate of speed
Seat tracks forseat to be moved back and forth are excessively sharp and unprotected.two people have been injured.
The passenger seat warmer started turning off and on at its own will. Eventually the set got so hot it started smoldering. Upon pulling the leather back we found the foam material to be burning away. Took an extinguisher to put fire out.have removed fuse so future occurrences don't happen.
Front passenger seat caught fire and burned a hole in the seat with my daughter seated in it while we were driving.
Turned on my heated drivers seat as i left my driveway, shortly after i smelled something burning.pulled into store parking lot, turned excursion off, got out, thinking it was something in the engine or brakes. Didn't find anything.finished my day, arrived home and notice a blackish brown area on drivers seat.further inspection was that the seat had a burnt area.thank goodness when i pulled into the parking lot earlier that i turned the excursion off thus disengaging the heat seat.otherwise i feel the excursion would have caught on fire.
Headrests are not available for any of the 3rd seat benches.this could cause spinal injuries in a crash especially for children.
2000-2005 ford excursion manufactured with no center position shoulder harness or 3rd seat head restraint.ford should offer retrofit kit to update vehicle.
I own a 2000 ford excursion and have had problems with the rotors warping since new. The dealers have said i was the only one with this problem but after seeing this web site i see that is not true. Also i had the bearings go out in the right front wheel almost leading to the tire falling off if my wife had not noticed it in time. The rotors have been replaced twice have been turned at least every 15,000 miles since new i have around 80,000 miles now. The dealer did the brakes three times until the warrnty ran out at 36,000 miles i have had them fixed myself since then. This truck is said to be heavy duty and i only tow a camper with it twice a year 60 mile round trip i feel like i should not be having this kind of problem. The severe shaking that is caused by this makes if difficult to drive for my wife since she is the primary driver of the car. I cannot wait till my lease runs out so i can get rid of this car. The dealers will not help me at all. Thank for and help you might can givewilliam andrews
The contact owns a 2000 ford excursion. The contact was sitting in the driver's seat with the engine off when he smelled a burning odor. He then observed the front passenger heated seat ignited into flames. The contact extinguished the extensive flames. The front passenger seat was completely destroyed. The authorized dealer was notified of the failure and they advised that the vehicle be inspected. The vehicle had not been inspected or repaired at the time of the complaint. The failure mileage was unknown.
2000 ford excursion diesel. Seat heater in passenger side overheated and burned out all wiring in the seat base at 96,000 miles.
I own a 2000 ford excursion and have had problems with the rotors warping since new. The dealers have said i was the only one with this problem but after seeing this web site i see that is not true. Also i had the bearings go out in the right front wheel almost leading to the tire falling off if my wife had not noticed it in time. The rotors have been replaced twice have been turned at least every 15,000 miles since new i have around 80,000 miles now. The dealer did the brakes three times until the warrnty ran out at 36,000 miles i have had them fixed myself since then. This truck is said to be heavy duty and i only tow a camper with it twice a year 60 mile round trip i feel like i should not be having this kind of problem. The severe shaking that is caused by this makes if difficult to drive for my wife since she is the primary driver of the car. I cannot wait till my lease runs out so i can get rid of this car. The dealers will not help me at all. Thank for and help you might can givewilliam andrews
It's happened be for but never so scary. We were coming down one of the mountains on highway 299. We were,doing the speed limit of 55. And as we applied the brake it started pulling to the right. Like it was gonna go off the road. It also was vibrating so bad it felt like it was going to fall apart. We pulled over checked for loose bolts. Tire imperfections but nothing.
I purchased this truck 3 months ago from mike marooney north. When i got home i noticed it would not stayin park at all. This caused it to roll down the street with my baby in it. I have made over 50 attempts to get the dealer to put me in a safe vehicle or refund the $3200 back. They refuse to call me back or email me. They told me it was fixed after 3 days but it wasnt.
When applied the brake at any speed vehicle vibrate. Dealer notified. Please provide further information.
On 04/28/2000, i was towing my boat and trailer to lake erie on ohio state route 11 north when my rig suddenly began to fishtail extensively in perfect road and whether conditions and at a speed of approximately 50mph.i immediately applied electric trailer brakes to all four trailer wheels which did operate but to no avail. I then tried to hold the brakes on the trailer and also apply acceration to the truck to pull this rig out of the fishtail.within a matter of 5 seconds or less, i was thrown off the right side of the road into the hillside with a blown right rear tire on the truck.having pulled boats and trailers all of my life i couldn't figure out why this rig got away from me so fast, especially at the speed i was going.after everything about firestone tires that came out in the following months, i feel that something definitely happened to this tire to cause the accident.after getting the truck repaired and then checking the consumer report's website about tires, i decided to check out the dot dates of the tires that remained on the truck and found out that all these tires that were installed as original equipment were manufactured in early 1990.as far as i'm concerned, this is fraud and negligence on both firestone's and ford's part since they sold and put outdated tires on this new truck.i emailed a complaint to ford's customer service with the same information that i am providing you, but it was to no avail.at this time i'm looking into possibly filing a suit against both ford and firestone. If you have any questions, please feel free to contact me at home or work. Thank you. Robert e. Archer, d.d.s. (tiresize: 265/75rx16)( dot number: tire size: 265/75rx16 )
Extended braking distances reported to dealership within first 20,000 kms. Impossible to invoke antilock pulsing on hard braking on dry pavement. Dealer checked full brake system and found no problems. Aftermarket pads improved the problem.repeated warping of rotors for the first 50-60,000 kms, then mysteriously only minor warping on extended brake use.
Vehicle pulls left while braking, and paint is peeling in the wheel wells.*mrthe problem was confirmed by the dealer's technician who made recommendations to correct the problems.due to the excessive cost the consumer decided to have the vehicle repaired at a local repair shop.the repair shop corrected the problem that the dealer recommended but that did not resolve the issue.the vehicle was returned to the dealer who explained that the repair would be costly.the consumer later received a service bulletin (03-19-10 dated september 9, 2003) which was in reference to a braking problem.the consumer does not feel comfortable driving the vehicle.
Problemsexperienced with brakes on 2000 ford excursion. A squealing and clunking noise could be heard while applying the brakes.the vehicle has an extended warranty but the dealer refuses to repair the problems.the consumer has replaced the rotors (twice), pads and other components.
2000 ford excursion with less than 100,000 miles, well maintained and original owner. Brakes failed when rear brake line burst on the frame rail while applying the brakes to slow, this was not a panic stop which would induce a high pressure in the line. I was able to make a safe stop and was perplexed by this failure. There was no early warning of this failure and in fact the vehicle was at the dealer two days prior for oil change and new batteries and no mention of low brake fluid or leak in the brake system. After consulting with local repair facilities they state this is a known problem, i do not believe a vehicle that is properly maintained should have a sudden and catastrophic brake line failure that is only 10 years old and i'm sure there must be accidents related to similar vehicles.
While braking, vehicle vibrates and shudders. *mr *nlm*dimsii ivoq entry posted after 12/12/02 cut -over to artemis**738752
Vehicle was parked in my garage.i was in the garage at the time.began smelling burning electrical smell.found white smoke coming out of engine compartment, increasing dramatically in volume.in just a few moments, the smoke was a solid curtain coming from the gap between the hood and driver side front fender.opened hood and found an electrical switch on the brake system master cylinder creating the smoke.using a rag i pulled the switch away from the cylinder and it was melted in half.the part of the switch connected to the electrical wire continued to smoke.i disconnected the remaining piece of the switch from the wire and it stopped smoking but everything was hot.
Concerned about rotors needing to be replaced at 38,30 miles and brakes have been replaced also i am concerned that this will be ongoing thing and concerned about my familys safety,hope to hear from you very soon.
Undernormalbraking procedures vehicle will pull too abruptly to the left,possibly causing loss ofcontrol. Dealer and manufacturer cannot determine and fix the defect.*ml
While traveling heard a loud noise.when depressing the brakes the noise stopped. Dealer has repaired vehicle, butproblem returned. Please provide further information.
During braking vehicle will pull to the right typically, however,it will pull to the left on occasion. Vehicle pulls when brakes are applied.severity of this pulling increases withhardness of braking. Dealership has examinedvehicle, and lubricatedcalipers as well as replaced and rotatedbrake pads.please provide any additional information/attachments.
When consumerapplies brakes vehicle vibrates and pulsates. Also,vehicle pulls toleft and right. Dealership is aware ofproblem.
While applying the brake pedal vehicle failed to respond .also, brake light appeared on the dashboard without prior warning.
Consumer stated that when applying brakes, vehicle pulls significantly into on coming traffic or to the left. Dealer notified, but unable to fix the problem.
While passing on a two lane road, the vehicle i was passing swerved into my lane. I had to apply the brakes very forcefully and when i did so, the brakes pulled the steering so hard to the left i nearly lost controlof the vehicle. Following this situation i tested both my excursion and my ford f-350 and both vehicles swerve hard to left during forceful emergency braking. I should also note that at 36,000 miles, my excursion was serviced under warranty for brake pulling and pulsating. The rotors and pads were replaced however, i do not believe this warranty service is related to the severe pulling during emergency braking. I believe the braking problem is structural in origin and is going to result in some number of fatalities. I know that it my case, i came to the brink of an unsurvivable accident.
During the first three months of ownership this vehicle was returned to three different ford delerships to coorect poor breaking performance.during hard braking the vehicle pulls hard to the left.at each dealership the rotors were turned and swapped from side to side, the pads were replaced and the suspension was realigned.during one occasion i almost lost control of the vehicle and crossed into oncoming traffic on a two lane road.i was told by greenway ford, during one of the visits in early 2001. That this is a known problem by ford and their engineers are studying the problem.the final result of each repair has been the same the vehicle continues to pull hard to the left during hard braking.now at 31500 miles the vehicle suddenly began to sudder uncontrollably while braking.the vehicle was taken back to a ford dealership where the rotors were turned. The pads had minimal wear.i was told by the dealership that ford excursions require the rotors to be turned yearly.this condition is a safety hazard and needs to be corected.dt
While driving on dry pavement andupon attempting to make a graudal stop when applyingbrakes, consumer noticed pulsation inbrake pedal which has caused extended stopping distance. Consumer has contacteddealer..the vehicle had been at service center 5 times.rotors and brakes had been replaced over and over again but the vehicle was still not safe.
When applying brakesat any speed vehicle will pull toleft during light and hard braking. Dealership is aware ofdefect, and has agreed to replacevehicle.please provide any additional information/attachments.
Whenapplyingbrakes lost control ofvehicle. Engine slowed down.also,hesitated without prior notice.
The brakes pull sometimes left, sometimes right intermittently, vehicle has been to dealer 3 times for repair.
Complete brake failure upon approaching intersection.excursion was towed to nearest ford dealer where, upon exam, it was found that a sensor wire had rubbed through on the tire, causing the brake failure.
Brakes wore out prematurely. The part was replaced nine times. As a result, when applying the brakessteering wheel vibrated violently.
No summary listed fro above vehicle.
Brakes pull to left when hard stopping , there is no repair for this problem according to ford.
This vehicle shakes, rattles and rolls constantly , alignment 3 seperate times, extremely hard too stop, nothing but problems with frame and chassis. I am currently waiting for a dsb hearing in regards to ford repurchasing vehicle as previously they denied repurcahe of vehicle. I have also submitted all of my repair orders to ford for review and i am told i will have to testify at the dsb hearing and havent received a date for same. This vehicle is the worst too try and control, stop or drive due to steering whhel shakes, frame stability and lack there of.
When brakes are appliedpedal becomes hard, resulting in extended stopping distance.dealer has repairedvehicle several times, and has not been able to correctproblem.
When braking cars pulls to left, have had this problem since new ford does not have a repair for it at this time.
Front brakes pull to the leftwhen pedal is depressed along with vibration and pulsation.entire brake system was replacedat 12,000 miles along with pads/rotors and calipers.please describe details.
While applying the brake pedal vehicle failed to respond .also, brake light appeared on the dashboard without prior warning.
Consumer states that on several occasions, the vehicle pulls to the right or pulls to the left when braking, dealer replaced disc brake rotors, performed front wheel alignment, engineering investigating, consumer also stated that there was a popping noise on drivers side floorboard when going over bumps and when brakes were applied, dealer tightened sway bar links and replaced front brake pads.
Consumer states vehicle braking system has been replace four time due to poor performance. Dealer has been contacted.nlm
On several occasions, vehicle pulls slightly at slower speeds 15-40 mph and violently at speeds above 55 mph, the pulling would occur to both the left and right sides and intensify as the brakes get hotter, dealer replaced disc brake rotors and pads, aligned front end and rotated tires, however repairs did not remedy problem, tech states that engineers are working on repair solution.
Intermittently when applying brakes, steering wheel would lock up.dealer has inspected vehicle and changed rack and pinion. However, problem was not corrected.dealer put the old parts back on vehicle.*yd
On several occasions, vehicle pulls slightly at slower speeds 15-40 mph and violently at speeds above 55 mph, the pulling would occur to both the left and right sides and intensify as the brakes get hotter, dealer replaced disc brake rotors and pads, aligned front end and rotated tires, however repairs did not remedy problem, tech states that engineers are working on repair solution.
When applying the brakes the vehicle vibrated and shuddered.the vehicle was taken to the dealer for inspection.the mechanic was unable to duplicate the problem.please provide further details.
Consumer states that on several occasions, the vehicle pulls to the right or pulls to the left when braking, dealer replaced disc brake rotors, performed front wheel alignment, engineering investigating, consumer also stated that there was a popping noise on drivers side floorboard when going over bumps and when brakes were applied, dealer tightened sway bar links and replaced front brake pads.
Steering wheel column pulled to left, and whenapplying brakesvehiclewandered away.
While driving at any speed consumer noticed vibration infront end.vibrationcan was felt insteering wheel. Consumer has contacted dealer, dealer was unable to determinecause ofproblem.consumer also states when he turns the vehicle, steering does not respond, consumer was advised by dealership that this is a normal characteristic of vehicle, consumer states swaybar was on upside down, mounts were missing or either loose, as well as springs were backwards, consumer states dealership is shipping vehicle to another state to have it fixed, consumer states he also had tires replaced, consumer is also experiencing braking difficulty.
On several occasions, vehicle pulls slightly at slower speeds 15-40 mph and violently at speeds above 55 mph, the pulling would occur to both the left and right sides and intensify as the brakes get hotter, dealer replaced disc brake rotors and pads, aligned front end and rotated tires, however repairs did not remedy problem, tech states that engineers are working on repair solution.
While braking at highway speeds steering wheel pulled to the left/right and shimmied intermitenlly.dealership was notified, but did not resolve the problem.
Front brakes pull to the leftwhen pedal is depressed along with vibration and pulsation.entire brake system was replacedat 12,000 miles along with pads/rotors and calipers.please describe details.
During braking vehicle will pull to the right typically, however,it will pull to the left on occasion. Vehicle pulls when brakes are applied.severity of this pulling increases withhardness of braking. Dealership has examinedvehicle, and lubricatedcalipers as well as replaced and rotatedbrake pads.please provide any additional information/attachments.
Rotors warped at 32,000 miles, warped again at 34,000, then at 35,000, warrantied twice.truck won't go more then a few thousand miles without warping rotors made first 32,000 on factory since tried two different aftermarket after 4 failures from ford. My driving hasn't changed only the front rotors.dt
When applying brakes shudder can be felt in the front braking system
When consumerapplies brakes vehicle vibrates and pulsates. Also,vehicle pulls toleft and right. Dealership is aware ofproblem.
After 10,000 miles, brakes violently pulsate when braking and almost losing control of vehicle at highway speeds. I have had this vehicle repaired @ 10,000 miles, 20,000 miles and now at 30,000 miles it needs to be repaired again!!!
When applying brakes there is a squeaking sound and pulsation. Dealership is aware ofproblem.
When applied the brake at any speed vehicle vibrate. Dealer notified. Please provide further information.
Front rotors continually warping regardless of driving habits.turned rotors twice in less than 10,000 miles and replaced them once.i was told by the dealer, it was due to the rotors being too small for such a heavy vehicle.
I own a 2000 ford excursion and have had problems with the rotors warping since new. The dealers have said i was the only one with this problem but after seeing this web site i see that is not true. Also i had the bearings go out in the right front wheel almost leading to the tire falling off if my wife had not noticed it in time. The rotors have been replaced twice have been turned at least every 15,000 miles since new i have around 80,000 miles now. The dealer did the brakes three times until the warrnty ran out at 36,000 miles i have had them fixed myself since then. This truck is said to be heavy duty and i only tow a camper with it twice a year 60 mile round trip i feel like i should not be having this kind of problem. The severe shaking that is caused by this makes if difficult to drive for my wife since she is the primary driver of the car. I cannot wait till my lease runs out so i can get rid of this car. The dealers will not help me at all. Thank for and help you might can givewilliam andrews
Consumer states while driving vehicle,appliedbrakes andwithout warning front end was vibrating violently dealer serviced vehicle after several thousand miles problem occurred again dealer then stated it's the wear and tear of the rotors.
My excursion has been to the dealership 8+ times since purchase in 12-2002.the brakes and suspension are the top recurring problems.i do not have enough room to conclude all problems.brakes have been serviced 3 times at dealership, i have asked them to look at the brakes two times in the last two months because of difficulty stopping, they find no problems.i don't see how they can tell when my mileage in is the same as my mileage out.i don't think ford wants to deal with this problem.they are waiting for someone to die, and in this huge vehicle it is going to have to be a major accident for that to occur.why does someone have to die before this vehicle is recalled.i am afraid for my and my family's life.i bought this vehicle for safety and comfort, and i am afraid of it.i have tried trading it in but word must be out because no one wants to give me anything for it.what do myself and so many others have to do to get this problem taken care off.
The consumer took the vehicle to thedealership for an inspection.the mechanic informed the consumer that both front rotors cracked. The consumer had the rotors replaced. The consumer had continuous problems with the brakes and rotors.
The rear windshield wiper does not operate due to the spring. Also,the brakes do not function properly due to the brake rotors. The vehicle will not stop accordingly.
Dt:the contact stated while drivingat40 mph the vehiclerattled. The vehicle was taken to the dealership.the first time the front rotors had to be turned. Several thousand miles later the problem recurred. He took the vehicle to the dealership again. This time it was the rear wheel rotors. The rotors were turned. The third time he took the vehicle to the dealerhave it serviced. This time the brake pads, and rotors were turned. The dealership told himit was the design of the brake system,the rotors were too small for the brake system. All repairs have been made at the contactedexpense. Updated 1/19/2006 - the front rotors warped which caused pulsation while braking.
When thebrake pedal was depressed it failed to stop the vehicle immediately, and the entire front end vibrated. This resulted in extended stopping distance. On one occasion, the vehicle was involved ina rear end collision.dealershipreplaced or resurfacedbrake rotors every three to four months.
Front disc brake rotors warp under normal driving conditions. This results in extremely violent shuddering and shaking of the steering wheel while braking at speeds over 40 mph. Rapid braking at freeway speeds are high risk for loss of control and collision. Because of safety concerns i have had the rotors resurfaced at 16, 000and 25,000 mi. At 31,000 miles i had to replace the rotors because of repeated shuddering from rotorwarpage and wear. I have asked four other excursion owners and they have the same complaints and safety concerns requiring similar repairs.front rotors are insufficiently engineered for the size and weight of this vehicle, and presents a safety risk for excursion owners as well as surrounding motorists. Even when serviced properly as outlined, shuddering returns quickly.
The front rotors were badly warped at 18,000 miles. The dealer replaced the rotors under warranty, but are warped again at 23,000 miles. Poor design and a safety hazard. *la
When applied the brake at any speed vehicle vibrate. Dealer notified. Please provide further information.
Consumer stated brakes wore out prematurely. This part was replaced eight times. As a result when applying the brakessteering wheel vibrated violently.
Front disc brake rotors warp under normal driving conditions. This results in extremely violent shuddering and shaking of the steering wheel while braking at speeds over 40 mph. Rapid braking at freeway speeds are high risk for loss of control and collision. Because of safety concerns i have had the rotors resurfaced at 16, 000and 25,000 mi. At 31,000 miles i had to replace the rotors because of repeated shuddering from rotorwarpage and wear. I have asked four other excursion owners and they have the same complaints and safety concerns requiring similar repairs.front rotors are insufficiently engineered for the size and weight of this vehicle, and presents a safety risk for excursion owners as well as surrounding motorists. Even when serviced properly as outlined, shuddering returns quickly.
I too have experienced warped rotors under normal operation.i have owned my 2000 excursion since new and have already had my rotors resurfaced once. They lasted approximately three months before having to have them done again.my last visit cost me $500 and i expect nothing less from the dealer this time.the harmonic period seems to be most pronounced when braking at 50 mph with the severity decreasing at a standard bell curve above and below that speed. I am concerned of my safety when having to brake at highway speeds from loss of control or failure.based on the complaints i have viewed, i would be in favor of a class-action suit with a redesign or buy-back remedy.
Brake rotors have been examined by two dealerships for excessive wear and vibrations during application ofbrakes.rotors were turned with approximately 20,000 miles onvehicle. Brakes then failed with approximately 24,000 miles onvehicle, andsecond dealership replacedbrakes. Currently,with approximatley 30,000 miles on the vehicle,brakes are failing to stop vehicle.dealership has informedconsumer that brake problems are related to"consumers driving/braking habits".please provide any additional information/attachments.
When applying brakes at any speed there is vibration onright front of vehicle.vehicle taken to dealer 4 times, rotors were grounded on two visits, but did not remedy problem.also the right front tire blew out, causing damage to rim.
Front disc brake rotors warp under normal driving conditions. This results in extremely violent shuddering and shaking of the steering wheel while braking at speeds over 40 mph. Rapid braking at freeway speeds are high risk for loss of control and collision.i bought this excursion used with ~48,000 miles and have had the rotors resurfaced at ~ 60, 000 and 84,000 mi. At 93,000 miles i had to replace all 4rotors because of repeated shuddering from rotor warpage and wear which cost me over $500 on top of the $400 i spent at 84,000 miles for a brake job. Six months and 14,000 miles later i am having the same problem and now the dealer tells me there is a ford service bulletin recommending a new type of pad. They also told me they havefour other excursion owners that are having the same complaints and safety concerns requiring similar repairs. The front rotors are insufficiently engineered for the size and weight of this vehicle, and presents a safety risk for excursion owners as well as surrounding motorists. Ford knows they have a problem but instead of doing the right thing and fixing it they are bleeding consumers for repairs of a faulty design while the government does nothing about it.
While driving at any speed and with no warningbrake rotorswore out,causing extended stopping distance. Dealer notified.
Brake rotors turned at 7000 miles .problem reappeared at 14,000 miles, and it was replaced. Right side rotors had a burned spot on it.dealer could not determine why rotors kept failing. Brake pads appearednormal .
Brakes squeaking after 500 mi.took it to dealer, they stated it was normal due to new type pads with metal content.began shuddering and pulling to side at 10k miles.rotors turned 3 times between 10k and 35k miles.rotors & pads replaced at 35k miles.turned again at 42k miles.problem persists.dealer states it is due to driving habits.
Concerned about rotors needing to be replaced at 38,30 miles and brakes have been replaced also i am concerned that this will be ongoing thing and concerned about my familys safety,hope to hear from you very soon.
When applying brakes at any speed there is pulsation forward/backward motion. Also, vehicle is too heavy for the brakes. Dealer now recommends new front rotors, rotors are warped. The vehicle pulls to the right and the left.consumer complains of stiff steering and the rear door doesn't open, nor does the passenger side rear door. It is hard to open from the inside.
While in motion, vehicles car shaft broke and insured lost control of vehicle and hit a tree then collided with another vehicle in a dealers parking lot, claim 13-7322-304.*jg
Dt*: the contact stated the steering locked up when the brakes were applied, while driving 30 mph. When the pressure was released from the brake pedal, the ability to steer resumed. There were no warning signs prior to the failure. There was no accident or injury therefore no police report was filed.
Steering sways its hard to drive it feels like steering isn't stable
When applying brakes at any speed there is pulsation forward/backward motion. Also, vehicle is too heavy for the brakes. Dealer now recommends new front rotors, rotors are warped. The vehicle pulls to the right and the left.consumer complains of stiff steering and the rear door doesn't open, nor does the passenger side rear door. It is hard to open from the inside.
Intermittently when applying brakes, steering wheel would lock up.dealer has inspected vehicle and changed rack and pinion. However, problem was not corrected.dealer put the old parts back on vehicle.*yd
Consumers daughter had been having trouble with the way the vehicle tracks while in motion.the steering was checked but no problem was indicated.*jg
When i'm driving ar a slow pace, going around corners or backing up slowly to park... The steering is very hard to turn.i've had the power steering pump and gear box replaced and now a year later it's doing the same thing.
While driving at any speed consumer noticed vibration infront end.vibrationcan was felt insteering wheel. Consumer has contacted dealer, dealer was unable to determinecause ofproblem.consumer also states when he turns the vehicle, steering does not respond, consumer was advised by dealership that this is a normal characteristic of vehicle, consumer states swaybar was on upside down, mounts were missing or either loose, as well as springs were backwards, consumer states dealership is shipping vehicle to another state to have it fixed, consumer states he also had tires replaced, consumer is also experiencing braking difficulty.
The contact owns a 2000 ford excursion. The contact stated that while in reverse, the contact heard a snap noise from the steering system and immediately, the steering wheel seized. The contact observed the vehicle and discovered that the steering shaft was fractured in half from the steering linkage. The contact did not take the vehicle to the dealer for inspection or repairs. The failure mileage was 125,000.
It's happened be for but never so scary. We were coming down one of the mountains on highway 299. We were,doing the speed limit of 55. And as we applied the brake it started pulling to the right. Like it was gonna go off the road. It also was vibrating so bad it felt like it was going to fall apart. We pulled over checked for loose bolts. Tire imperfections but nothing.
When attempting to turn vehicle, it cannot beturned whilebrakes are on. Dealership is aware ofproblem.
Ea 01 009; manual: shaft sectorbroke while driving at 25 mph and caused a loss of steering control.dealer notified, and made repairs at consumer's expense.please feel free to provide any further details on this matter.
Consumer hit a pothole. Back of car lifted, and when it came down, back went to the left or right instead of coming straight down. This caused consumer to lose control of steering.
Since this vehicle was new, it is often impossible to steer if you are stepping on the brakes at the same time.this occurs at low speed, fortunately, but it is still a hazard.two ford dealers have told me that there is nothing they can do about it, ford will not fix it and "they are all that way."i consider this a serious safety defect.
Shortly after purchase of vehiclesteering changed, steering wheel was off center. Dealer discovered that left mounting bracket that holdscross track bar was broken.was repaird, but steeringwas still not right. Consumer felt part was broken when he purchased vehicle.
Right front tie rod end broke while preventing a collision with another vehicle. Dealer/manufacturer notified, waiting on manufacturer to return call. Please feel free to provide any further details on this matter.
While backing out of the driveway the front right tie rod came "un-bolted" hit the ground.the right wheel assembly laid out at about a 40 degree angle from the vehical.if we were driving down the highway when this happened my family wouldn't be alive today.
While servicing the winshield washer fluid resevoir, i noticed an area of rust located on the right side of the vehicle where the fender joins the firewall.upon closer inspection, the same problem was observedon the left side.after returning the vehivcle to the dealer for inspection, they noted that they would have to remove both fenders and hood etc. To see how extensive the problem exists.presently, we are awaiting a ford representative to view this vehicle and recommend what corrective action will be required. They have had this vehicle in their possession for 10 days.nlm
The paint is peeling off of my 2000 excursion.the dealership body shop manager, ford regional manager, service manager and everyone who has looked at the vehicle all agree that this is a manufacturing defect in the lack of application of the "seal coat".i brought this to the attention of the dealership while my warranty was still 100% valid and was casually brushed aside as surface scratches.now chunks of paint are flaking off of the body.the dealership and ford want me to pay $1,000 portion of repairing/repainting.i want the defective paint fixed.meanwhile i have been getting the run around for the past 4-5 months.
Factory paint is chipping and pealing all over 2000 excursion.originally started when i purchased the vehicle used in 2002.have talked with several people with excursions and pick up trucks with the same issue.
Paint is peeling off my 2000 ford excurson. Seperating from the primer similairto my 1988 bonco ii.
I was driving on the interstate when the first incident happened doing about 65 mph, i noticed my truck started driving funny so i slowed down and i head i loud pop. Knew right then and there i blew a tire on the rear. Had a hard time trying to get to the side of the shoulder. It caused alot of damage to the rear fenders, back bumper, bent my rimscratches all down the side and window. Its was just me and my boyfriend at the time. The 2nd incident happened with 6 kids under the age of 5 in the truck. This time it [xxx] near flipped us. Had a hard time controlling the truck but managed to get it to a safe place. This cause damaged under my truck and ripped my running board and attaches to my rim.so i blew 2 tires that were in good shape that had been checked in 3 days.parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
I purchased my 2000 ford excurionin summer 2003.the interior lights have been repaired several timestimes for staying on randomly.the backup beeper has never worked and when i tried to have both items repaired under the $2000 extended warranty i bought they told me it was not covered.i also have seen the records for this vehicle from the previous owner (that the dealership accidentally sent me) and the vehicle had been in for the same problems as i have before i ever purchased it and that was not disclosed.the paint in the winter of 2003-2004 started peeling off of the area bove the windshield and the roofof my vehicle.i took it to the dealer and they told me there was nothing they could do because it had been repainted.i took it to a body shop and they told me that the paint lines show that the vehicle was never repainted and that they have seen several ford vehicles with this problem, and ford is very relucatant to help people in thi situation..my husband now has a ford truck too which he purchased used, and has the same interior light problems i have.the last time i contacted the dealer to have the ford representative contact me, i never even received a phone call from the service manager or ford.they ignore my contact and calls, especially randy in the service dapartment.the original complaint i made to them was 2 1/2 years ago and they have done nothing to help me or resolve my problem.
Consumer states the armrest cover in center seat is coming off, dealer removed armrest for repair.
Consumer states the armrest cover in center seat is coming off, dealer removed armrest for repair.
Owner inadvertently closed the rear tri-doors on the vehicle in the wrong order, which resulted in explosion of rear window glass, causing cuts to himself. *cj
Driver door handle squeaks when operated, dealer lubricated noisy pivot pin on handle..
While driving, the door opened as the consumer made a turn.the force from the consumer's arm and body caused the door to abruptly open while the vehicle was in motion.
Driver door handle squeaks when operated, dealer lubricated noisy pivot pin on handle..
Dealer stated that the power door actuaters "short out on these vehicles quite often."
When applying brakes at any speed there is pulsation forward/backward motion. Also, vehicle is too heavy for the brakes. Dealer now recommends new front rotors, rotors are warped. The vehicle pulls to the right and the left.consumer complains of stiff steering and the rear door doesn't open, nor does the passenger side rear door. It is hard to open from the inside.
Consumer went to open upper part ofliftgate and struts did not hold, liftgate fell down. Had not contacted dealer.
Consumer states when braking the vehicleshakes violently. Ts
This vehicle shakes, rattles and rolls constantly , alignment 3 seperate times, extremely hard too stop, nothing but problems with frame and chassis. I am currently waiting for a dsb hearing in regards to ford repurchasing vehicle as previously they denied repurcahe of vehicle. I have also submitted all of my repair orders to ford for review and i am told i will have to testify at the dsb hearing and havent received a date for same. This vehicle is the worst too try and control, stop or drive due to steering whhel shakes, frame stability and lack there of.
Rubber mount attached to bottom offrame is touching the spring, causing vehicle to bottom out, and front end to shift from side to side on a gravel road. There is only approximately less than 1/8 of a inch of clearancewhich is not enough to absorb shock. Other ford heavy duty trucks have 3 to 3 1\2 inch of clearance.
While driving vehicle pulls to eitherleft or the right. Also, extreme vibration occurs.please give any further details.
Steering wheel column pulled to left, and whenapplying brakesvehiclewandered away.
At speeds of 40 mph and over vehicle shakes/vibrates and pulls to the side. Dealer is unable to remedy.
Consumer stated that when applying brakes, vehicle pulls significantly into on coming traffic or to the left. Dealer notified, but unable to fix the problem.
My excursion has been to the dealership 8+ times since purchase in 12-2002.the brakes and suspension are the top recurring problems.i do not have enough room to conclude all problems.brakes have been serviced 3 times at dealership, i have asked them to look at the brakes two times in the last two months because of difficulty stopping, they find no problems.i don't see how they can tell when my mileage in is the same as my mileage out.i don't think ford wants to deal with this problem.they are waiting for someone to die, and in this huge vehicle it is going to have to be a major accident for that to occur.why does someone have to die before this vehicle is recalled.i am afraid for my and my family's life.i bought this vehicle for safety and comfort, and i am afraid of it.i have tried trading it in but word must be out because no one wants to give me anything for it.what do myself and so many others have to do to get this problem taken care off.
Poor design causes vehicle to experience serious shaking/vibrating while driving at speeds over 55 mph.nlm
It's happened be for but never so scary. We were coming down one of the mountains on highway 299. We were,doing the speed limit of 55. And as we applied the brake it started pulling to the right. Like it was gonna go off the road. It also was vibrating so bad it felt like it was going to fall apart. We pulled over checked for loose bolts. Tire imperfections but nothing.
While driving above 45 mph and making a stop vehicle goes to the left which may cause a crash.ford is aware ofproblem, but has no solution.
At four thousand miles a popping noise could be heard coming fromengine. Consumer contacted dealer for this problem.vehicle was deemed unsafe, and was traded for a 2001 model. Consumer began to experiencesame problem. Please provide further details.
My suv drives very unstable at any speed.it seems to bounce while going down a flat smooth road.bob bell ford had it for 1 week and finally found the problem when i wrote a letter demanding that they either figure out the problem or give me a new truck.1/2 hour after my telephone call to them where in they advised me they had no idea what the problem was but that they had the entire truck tore apart, and 1/2 hour after receiving my letter making a demand, they figured out the so-called problems.the sway bar was upside down and they said something about bolts not being put in at the assembly line and that is why we were getting a clanking noise.we picked up the truck, only to have it begin again the next day.if you go over a speed bump slowly or go up a dip, etc. The truck bounces you all over the place, as if it is going to roll.when you put the brakes on it shakes violently, and bounces to the point it is as though the brakes are being bounced from stopping the truck.i am scared something is wrong and it is going to cost my family, me or someone else their life.ford has no idea what the heck is wrong, they tell us all sorts of off the wall reasons.at first they even said oh we don't see a problem, but then after saying they did not see a problem they tore my truck apart.explain that, why would you tear my truck apart if you don't see a problem.it took them one week and it still is not fixed.i purchased a $38,000.00 suv that vibrates all over the place, is very difficult to stop because of the vibration and bounces when you are driving down the road, in other words i am driving a roller coaster on wheels that is going to come off the track and kill people.if nhtsa can help, we would be truly grateful.someone has to find out what is wrong with my truck before it kills us or someone else. I want an excursion, but i am really very scared of this one.please help us, velma and keith dietz.thank you.
2000 ford excursion has an occasional vibration coming from the front of the vehicle. *mr the right front tire had a cut in the sidewall when the consumer first purchased the vehicle.the dealer agreed to replace all of the tires. The consumer noticed a vibration that seemed to be coming from the right rear, with an occasional vibration in the front.it started at about 55 and continued until about 70.the dealer then replaced the rear tires again.they rebalanced all four tires.the vibration was still there.they found this problem in another excursion but worse. *sc
While driving andwhen making a right or a left hand turn consumer has noticed a very loud knocking noise when turning. Consumer has contacteddealer.sway bar repaired.mounts, bushings, bolts and springs were missing.steering was lost twice.the dealer had tried to repair but the problem still continued.
Vehicle has very poor handling on rough roads. Dealer installed steering stabilizer which has helped with the vibration in the steering wheel, however, the vehicle still experiences a loss of control on bumpy road surfaces. Vehicle pulls to the right. It has been aligned 3 times in 2,500 miles and dealer is still unable to fix. Drivers side door creaks at highway speeds. Has been in shop 3 times for this and dealer is unable to fix.
It will not pull 10,000 pounds. It has a stability problem. Puling 5000 pound cause rollover.
Auguts 7, 2001 - traveling on a highway with speed limit of 65mph and the temperature was 101.approximately 25 minutes into my drive i notice vibration in my steering wheel and the vehicle felt like it had a scuttle shake which continued to get worse.i stopped and looked at my front tires and underneath the front end for any obvious defects. Didn't look at the back tires closely becausei assumed it was a front end problem due to the steering wheel vibration. When i got back on the highway the problem was getting worse (shaking harder)so i stopped once again to look at the front end. Ihappened to take a look at the rear tires while standing a distance away from the vehicle.mydriver's side rear tire tread was severly warped.firestone dealer replaced tire immediately. Ifeel that if i had ignored these obvious warning signs and kept on driving,i would have had a blow out at highway speeds. The high temperature was most likely a factorin the tire's failure. (tiresize: lt26575r16)
2000 ford excursion, unit 1 was driving eastbound onthe ohio turnpike in the middle lane when the left front axle broke causing the wheel to come off.vehicle came to final rest on the south side shoulder. The left front axle had broken off, the left front rotor to the wheel was damaged and the left front side of the bumper was slightly dented inward toward the body of the vehicle. (ohio traffic crash report # 10-0303-90)
While driving at any speed consumer noticed vibration infront end.vibrationcan was felt insteering wheel. Consumer has contacted dealer, dealer was unable to determinecause ofproblem.consumer also states when he turns the vehicle, steering does not respond, consumer was advised by dealership that this is a normal characteristic of vehicle, consumer states swaybar was on upside down, mounts were missing or either loose, as well as springs were backwards, consumer states dealership is shipping vehicle to another state to have it fixed, consumer states he also had tires replaced, consumer is also experiencing braking difficulty.
Consumer states that on several occasions, the vehicle pulls to the right or pulls to the left when braking, dealer replaced disc brake rotors, performed front wheel alignment, engineering investigating, consumer also stated that there was a popping noise on drivers side floorboard when going over bumps and when brakes were applied, dealer tightened sway bar links and replaced front brake pads.
This vehicle shakes, rattles and rolls constantly , alignment 3 seperate times, extremely hard too stop, nothing but problems with frame and chassis. I am currently waiting for a dsb hearing in regards to ford repurchasing vehicle as previously they denied repurcahe of vehicle. I have also submitted all of my repair orders to ford for review and i am told i will have to testify at the dsb hearing and havent received a date for same. This vehicle is the worst too try and control, stop or drive due to steering whhel shakes, frame stability and lack there of.
The design of the front suspension with a solid front axle is not sufficient for the vehicle, steering stability and integrity of handling are dangerous, ill designed and very disconcerting to drive. *mjs
While traveling at 50 mph and over vehicle wandered off road, traveling left to right. Dealer has been contacted. The vehicle had been aligned, tires were balanced, steering gear box was adjusted, new tires were installed but the problem was not solved.
Vehicle suspension making unusual noises since purchase. Steering wheel vibrates excessively since purchase. Dealer repaired "body bolts" without resolving problem. Front tires are "cupping". Vehicle sways side to side, clanking noises from front and rear. Brakes repaired/replaced twice. New brakes will not hold vehicle with 1800 lbs trailer when backing down slight grade. This complaint should be connected to nhsta action: ea01004.
On several occasions, vehicle pulls slightly at slower speeds 15-40 mph and violently at speeds above 55 mph, the pulling would occur to both the left and right sides and intensify as the brakes get hotter, dealer replaced disc brake rotors and pads, aligned front end and rotated tires, however repairs did not remedy problem, tech states that engineers are working on repair solution.
On several occasions, vehicle pulls slightly at slower speeds 15-40 mph and violently at speeds above 55 mph, the pulling would occur to both the left and right sides and intensify as the brakes get hotter, dealer replaced disc brake rotors and pads, aligned front end and rotated tires, however repairs did not remedy problem, tech states that engineers are working on repair solution.
Vehicle is experiencing front end suspension problems, steering instability and poor handling.nlm
While driving between 65 and 75 mph t vehicle would start vibrating. Dealer could not find out wherevibrationwas coming from.they believed itwas manufacturer'sfraud.
On several occasions, vehicle pulls slightly at slower speeds 15-40 mph and violently at speeds above 55 mph, the pulling would occur to both the left and right sides and intensify as the brakes get hotter, dealer replaced disc brake rotors and pads, aligned front end and rotated tires, however repairs did not remedy problem, tech states that engineers are working on repair solution.
Consumer states that on several occasions, the vehicle pulls to the right or pulls to the left when braking, dealer replaced disc brake rotors, performed front wheel alignment, engineering investigating, consumer also stated that there was a popping noise on drivers side floorboard when going over bumps and when brakes were applied, dealer tightened sway bar links and replaced front brake pads.
While drivingfront end ofvehicle lifts up and down. Problem becomes more pronounced whenvehicle is driven at high speeds.the vehicle's porpoising up and down was caused possibly by inadequate shocks.
Dt*: the contact stated the suspension: front control arm: upper ball joints and the suspension: front control arm: lower ball joints had prematurely worn out.the old parts were not manufactured with grease fittings as were the replacement parts.the upper and lower ball joints were replaced by an independent mechanic.the manufacturer was notified.
Ball joint failure on 2000 ford excursion.the vehicle has 67000 miles with no towing or severe use.ford has no grease joints available.i detected due to vibration at highway speeds.
Dt*: the contact stated the suspension: front control arm: upper ball joints and the suspension: front control arm: lower ball joints had prematurely worn out.the old parts were not manufactured with grease fittings as were the replacement parts.the upper and lower ball joints were replaced by an independent mechanic.the manufacturer was notified.
Ball joint failure on 2000 ford excursion.the vehicle has 67000 miles with no towing or severe use.ford has no grease joints available.i detected due to vibration at highway speeds.
Rubber mount attached to bottom offrame is touching the spring, causing vehicle to bottom out, and front end to shift from side to side on a gravel road. There is only approximately less than 1/8 of a inch of clearancewhich is not enough to absorb shock. Other ford heavy duty trucks have 3 to 3 1\2 inch of clearance.
When drivingfront end bounces up and down/ up and down. Consumer has to slow down to keep control. Consumer stated it was front end, may be poor sharks.
Front axle leaf spring was making a popping noise when vehicle accelerated/ braked orwas going over bumps or cracks. Have taken to dealership twice forproblem.mechanic would pack with grease, which was a temporary measure. Manufacturer has been informed ofproblem.
The tire failure was a blowout.the whole sidewall shredded.firestone said it was a road hazard even though we did not hit anything.ford would not replace because they don't cover tires.the fuel gauge was replaced twice by the dealer.the first time, the gauge read 1/4 tank left and it was dry.the second time the gauge read 1/4 tank and it was more than 1/2 full.the front stablizer assembly was popping so hard you could hear and feel it.the dealer replaced it.it seems to be popping again but i haven't taken it back in yet.i'm getting tired of taking it in.the rear side window motor was dying so i had it repaired.during repair, they noticed the glued piece that the motor attached to was coming off and had to replace the entire window.when does the lemon clause come into effect???( dot number: 008102 tire size: lt26575r16 )
Both spring of suspension bottomed out, causing the vehicle to swerve without prior warning.
While driving andwhen making a right or a left hand turn consumer has noticed a very loud knocking noise when turning. Consumer has contacteddealer.sway bar repaired.mounts, bushings, bolts and springs were missing.steering was lost twice.the dealer had tried to repair but the problem still continued.
While driving andwhen making a right or a left hand turn consumer has noticed a very loud knocking noise when turning. Consumer has contacteddealer.sway bar repaired.mounts, bushings, bolts and springs were missing.steering was lost twice.the dealer had tried to repair but the problem still continued.
I own a 2000 ford excursion and have had problems with the rotors warping since new. The dealers have said i was the only one with this problem but after seeing this web site i see that is not true. Also i had the bearings go out in the right front wheel almost leading to the tire falling off if my wife had not noticed it in time. The rotors have been replaced twice have been turned at least every 15,000 miles since new i have around 80,000 miles now. The dealer did the brakes three times until the warrnty ran out at 36,000 miles i have had them fixed myself since then. This truck is said to be heavy duty and i only tow a camper with it twice a year 60 mile round trip i feel like i should not be having this kind of problem. The severe shaking that is caused by this makes if difficult to drive for my wife since she is the primary driver of the car. I cannot wait till my lease runs out so i can get rid of this car. The dealers will not help me at all. Thank for and help you might can givewilliam andrews
Defect in suspension system of car causes the car to move laterallyon dry pavement as if the car were hydroplaning.happens when the vehicle encounters "washboard" or rippling in the pavement.i suspect that the suspension is too tight since it does not seem to be as bad when the vehicle is loaded, weight seems to help the issue.all occurances (4) happened on highways within 5mph of speed limit on dry pavementduring optimal weather.my wife is afraid to put the children in the car anddrive it.
All information on tires: lt265/75r16 119/116r.other numbers on tires32014 ex bm 20119-3 .so far i have not hadblowout but these tires are losing 4-6psi per week with normal driving conditions.one tire has lost 23 psi and i am now using the spare which is also slowly losing pressure over time.fors had been e-mailed and is aware of the problem with my vehicle. It is going to dealer next week for inspection of tires.why are you investigating the steeltex tires? also i sent a phone complaint in several days ago about my licoln mark viii and the complete deteriioration of the headlamp system. Several other mark viii's at my local dealership have had to have these replaced due to deterioration of the lens. My car would not pass inspection. No one has gotten back to me about the receipt of the complaint. Did you get it? (tiresize: lt265/75r1)( dot number: tire size: lt265/75r1 )
Right front tire blew out on on our 2000 ford excursion traveling on interstate at approximately 75 mph.the tires started making a noise for a minute or so, then the blow-out.rubber was bouncing off the windshield.the vehicle dropped down on the right side instantaneously, but handled well and was maneuvered to the roadside.the tire looked like someone had taken a knife and cut out the inside side wall of the right front tire all the way around it.it litterally blewout the inside wall of the tire.went to ford dealership & firestone dealer, neither would replace or do anything. (dot number: vdw8 1x050tiresize: lt265/7516)
Replacement equipment with 3000 miles on a 2000 ford excursion. Passenger rear tire had a blowout at 73 mph.consumer states that he was slightly injured while changing the tire, firestone tire, no other tire information given.
I have had three tire separationd in a three week time period.
On 04/28/2000, i was towing my boat and trailer to lake erie on ohio state route 11 north when my rig suddenly began to fishtail extensively in perfect road and whether conditions and at a speed of approximately 50mph.i immediately applied electric trailer brakes to all four trailer wheels which did operate but to no avail. I then tried to hold the brakes on the trailer and also apply acceration to the truck to pull this rig out of the fishtail.within a matter of 5 seconds or less, i was thrown off the right side of the road into the hillside with a blown right rear tire on the truck.having pulled boats and trailers all of my life i couldn't figure out why this rig got away from me so fast, especially at the speed i was going.after everything about firestone tires that came out in the following months, i feel that something definitely happened to this tire to cause the accident.after getting the truck repaired and then checking the consumer report's website about tires, i decided to check out the dot dates of the tires that remained on the truck and found out that all these tires that were installed as original equipment were manufactured in early 1990.as far as i'm concerned, this is fraud and negligence on both firestone's and ford's part since they sold and put outdated tires on this new truck.i emailed a complaint to ford's customer service with the same information that i am providing you, but it was to no avail.at this time i'm looking into possibly filing a suit against both ford and firestone. If you have any questions, please feel free to contact me at home or work. Thank you. Robert e. Archer, d.d.s. (tiresize: 265/75rx16)( dot number: tire size: 265/75rx16 )
Vehicle has rough ride, handling,loss of control on bad-rough roads[cross bronx]. (dot number: 119/116rtiresize: lt26575r16)
Pe00 020; consumer was traveling about 65mph onhighway andvehicle was steering toright while consumer was pulling it toleft for a split second. Then, he removed his foot fromacellerator, andright front tire blewout.he was able to pull over to the shoulders. Firestone,steel tex tires.
All four firestone tires failed (firestone steeltex a/t, lt265/75r16-119/116-l.r.dm/s).nlm
While driving on i-15 north bound south of las vegas at app. 9:30 pm i hit some thing that was on the road that caused both tires on the passenger side of the car to blow out. I do not know what the object was. I steered off the road and created considerable damage to the under carriage of the vehicle. I notifed my issurance agent leon heaton, farmers insurance 702-363-0026. They created claim # 78120742. I had the car towed to firestone on rancho blvd in las vegas, and had the car repaired at friendly ford of las vegas 702-877-7600. (dot number: unktiresize: lt26575r16)
Going 25 mph, we heard a swish noise and it was the sidewall of the rear driver side tire.there was a 3" long tear in the sidewall that goes into the tread area.this is the second time this has happened.last time we were going 60 mph and the tire shredded before we could come safely to a stop.both times it's been the same location, rear driver side.both times it's been a side wall failure.we are replacing all tires including the spare as i do not trust them.my tires are not under the recall and ford/firestone said it is a road hazard problem and/or tire inflation.they were at 65 psi and the max rating is 80 psi.i've been driving for 15 years now and this is the first vehicle to have the sidewall go out and for it to happen twice in one year is too coincidental. (dot number: vnw81x0249tiresize: lt 265/75r)
Consumerchanged the tires on the vehicle prior torecall. Currently, consumer would like reimbursement from the manufacturer,whorefused to reimburse consumerbecause the tires were diffrent thanthose that manufacturer suggested.
I am the owner of a 2000 ford excursion that is 11 months old with 20,700 miles. I have just dropped my truck off yesterday for routine service where i purchased it (gladstone ford, londerry, new hampshire). I have a complaint regarding the firestone steeltek r4s tires that came as standard equipment on my ford excursion. My tires are so worn that the service manager at the dealership said that i probably will not get the winter out of them. I have also complained to him that when we drive at highway speeds that the whole truck starts to shake. This is the second time that we complained to the service department that the shake is getting worse. I am also concerned because we heard on the television on friday evening 09/29/00 that the nhtsa is investigating these tires for possible defects. Is the shaking a sign of the tread coming apart? i am very concerned that the winter is fast approaching, and my wife, who is the primary driver, depends on this vehicle to drive our four children around for various activities. I rotate the tires at 5000 mile intervals and keep the air pressure at the recommended specifications as required by the ford motor co. I am a former mechanic and always maintain my vehicles in top condition. This truck has never been used in an off-road environment. I am surprised that these tires are wearing down so quickly. I would like information on what i am to do, as the dealer says that i must contact firestone. At the dealership we tried to look up the expected mileage that i am to get out of these tires, but we could not find this information anywhere. I am very surprised that ford selected these tires if they are only to get 20,000 miles of wear. I spent over $43,000 for this truck, and i expect to get better wearing tires than the steeltek r4s.( dot number: )
Replacement of firestone tires initiated by recall of 2/26/04. I replaced these tires in 2001 at 17,200 milesbecause of safety concerns.at that time there were many complaints to nhtsa and shortly thereafter an investigation was open.ford now uses e rated tires on the excursion which run at higher tire pressure.once again ford did not outfit the vehicle with a proper tire for the weight of the vehicle, rather opting for a smoother ride of a d rated tire.they were doing this because the front springs were also inadequate for a good ride.the used e rated tires on the f250 and f 350 from which the excursion is based.
Consumers daughter had stopped for gas when the attendant called attention to the fact that the tire was coming apart.the tire was replaced and the daughter has the defective tire and paper work.*jg
Consumer previously replaced tires prior to a recall. Manufacturer informed consumer that reimbursement would be in order, if done. Consumer stated that manufacturer refused reimbursement because they could not inspect the tires.
While driving 65 mph on freeway passing a truckright front tire exploded. Tire size lt26575r16, dot# vnws1x02600. Firestone steeltex.
Front tires wore quickly and badly on outside of tires.(tiresize: lt26575r16) (tiresize: lt26575r16)
While travelling on the interstate at approximately 75 mph, we experienced a blowout on the right rear of the vehicle. Upon completing our trip home, i made numerous phone calls regarding the tires and eventually was referred to a local firestone tire dealer. After visiting the dealer and having my tire inspected, firestone claims i had valve stem failure. (tiresize: lt26575r16)
The consumer received a recall notice (04v14) for replacement of tires. The dealer is refusing to replace the tires at this time.service manager keith ruohuen.*mr *la
Vehicle continues to exhibit tire induced severe steering wheel shaking despite repeated balancing and adjustments.we are now worried that at highway speed an internal defect may the root cause. (dot number: can't telltiresize: 265 75 16)
Consumers daughter while in motion experienced a blowout when the right rear tire blew into pieces.the tires did not apply to the firestone recall..*jg
Fortunately for my family and i, we were traveling along a straight section of turnpike just south of tulsa, ok at approximately 65-70mph.without warning, the right rear tire blew out.the sidewall is completely detached from the tread.the tread on the tire is fine and there were no punctures or other defects in the tire.it took the tire to two separate tire dealers (not firestone) for their opinions.both indiciated that the tire suffered from a total sidewall failure on the outside of the tire.both dealers examined the tire for punctures, etc.there were none.i took the vehicle and tire to the dealership for assistance.so far, they've been incredibly reluctant to assist.they have agreed to replace the one tire.however, i live in fear of placing my family of five in my practically new $40,000 vehicle.i have zero confidence in these tires and have ordered replacement tires (non-firestone of course).the primary reason i purchased this vehicle was safety on the road with my family, now i don't have that peace of mind with these tires.i've researched similar information on the internet after this occurrence and found at least 6 photos and reports of the exact same type of tire failure of this tire. I'd hate to imagine what would have happened if this had been on a curved section of highway at approximately the same speed if the blowout had been on the front outside tire.my family and i probably wouldn't be around to report this to you.i'm very concerned and upset with ford, firestone, and the nhtsa for not pursuing this with more vigor to date.ford has indicated to me, these tire failures are within acceptable industry standards and they don't want to set a precedent by replacing my tires.how many people have to die before these tire failures fall outside "acceptable industry standards". Please help.please respond so that i know what you are doing on my family's behalf. (dot number: vnw81x0260tiresize: lt26575r16)
No sxummary listed for above vehicle.
While driving, the driver side tire blew out.the consumer stated that the tire just shredded.he stated he still had the wheel and what was left of the tire.the consumer took the tire to a firestone dealer, after hearing that there had been a recall on the steeltex tires,he stated that the dealer pretty much kicked him out of the door, stating that his tire was not on recall.consumer stated that he did not have an accident, because of this sudden blow out, but it was because of the handling of his vehicle, which handled very well. The consumer stated that the tire was a steeltex 265 75/16, and had about 45,000 miles on it.he stated he was told that his tire was not included in the recall.
2000 ford excursion has an occasional vibration coming from the front of the vehicle. *mr the right front tire had a cut in the sidewall when the consumer first purchased the vehicle.the dealer agreed to replace all of the tires. The consumer noticed a vibration that seemed to be coming from the right rear, with an occasional vibration in the front.it started at about 55 and continued until about 70.the dealer then replaced the rear tires again.they rebalanced all four tires.the vibration was still there.they found this problem in another excursion but worse. *sc
Sidewall blewout at highway speed -- lost the entire tread, rim and sidewall was severely damaged by the time the vehicle was brought to a stop.tires had 35000 miles on them and were regularly rotated.tire pressure had just been checked 25 miles before incident.
All four firestone tires failed (firestone steeltex a/t, lt265/75r16-119/116-l.r.dm/s).nlm
Towing 30' travel trailer, rear axle wt. Of 5000 lbs, rear tires inflated to 55 psi, average speed 65mph (tiresize: 265/75-16)
Going 25 mph, we heard a swish noise and it was the sidewall of the rear driver side tire.there was a 3" long tear in the sidewall that goes into the tread area.this is the second time this has happened.last time we were going 60 mph and the tire shredded before we could come safely to a stop.both times it's been the same location, rear driver side.both times it's been a side wall failure.we are replacing all tires including the spare as i do not trust them.my tires are not under the recall and ford/firestone said it is a road hazard problem and/or tire inflation.they were at 65 psi and the max rating is 80 psi.i've been driving for 15 years now and this is the first vehicle to have the sidewall go out and for it to happen twice in one year is too coincidental.
Firestone steel tex radial r4s, lt265/75r16,original equipment on a 2000, ford, excursion with 36000 miles. While driving 60 mphright rear tire suddenly went flat. Firestone dealer examined tire, found no visible damage, but refused to replace tire.dot number vnw81xy389.
Sidewall of tire coming apart.(tiresize: lt26575r16)
We ran across some minor road debris which caused extensive damage to the side walls of both front tires.both tires disinflated very rapidly making it difficult to steer the vehicle to safety.we had seven (7) children and two (2) adults in the vehicle at the time of the incident.we fear for the safety of our children but cannot afford to buy four (4) new tires at this time. (tiresize: 16)( dot number: tire size: 16 )
Treads separated and wrapped around front axle, causing the wheel to lock up.
Consumer complaint regarding refund reimbursement for steeltex radial tire recall.***no answer required****mr *sc
This is our second tire blowout and third tire problem with these firestone steeltex a/t tires. The 1st blow out i contacted firestone and even sent them what was left of the tire and all i received back was a form letter stating that the tire was driven on while under inflated. Which i know is not true because i check the tires before going on any road trip and inflate to the recommended pressure. The first blow out was november 1, 2001 while my wife was driving the excursion and this time i was driving it going around 75 mph. Both times, the tire has caused damage to the vehicle. My wife and i feel lucky that both times we were able to control the vehicle and bring it to a stop safely. But i can easily see how someone could loose control under this situation. You need to get all of these tires off the road immediatly. I believe these tires are dangerous not just to the drivers of the vehicles, but also to anyone else on the road with them. Please contact me if you have any further questions.sincerely:ken lubbering.
Complaint about the lack of customer serviced received from bridgestone/firestone call center.*ph consumer seeking reimbursement on tire replacement covered by the manufacturer's safety campaign.*la
No evidence of puncture, just kind of disintegration. (dot number: ?tiresize: lt265/75r1)
Right front tire found with 1/2 inch vertical cut midway up sidewall. No evidence of road hazzard or other damage. Ford dealer (island ford blufton sc) replaced at owners cost stating damage must have been road hazzard. April 2000 approx miles 10,000. Additional info. While looking for dot number on tires, none is shown, all three origional tires have noticable sidewall indentations above the "r4x" inflation is approx 45psi. Have notified ford. (tiresize: lt26575r16)( dot number: tire size: lt26575r16 )
I entered on freeway and was getting up to freeway speed when right rear tire separated.i was towing a 32' travel trailer.we started to jacknife.i accelerated and used my trailer brake to straighten it out, then i started to apply brakes and again started to jacknife in opposite direction.so i again accelerated and used my trailer brakes to straighten out, then i tried to brake and slow again and we started to jacknife, so i again accelerated and used my trailer brakes.the trailer whipped around and slammed into the driver side of the excursion.broke loose, tipped over, totaling trailer and damaging excursion.it whipped us around and shook us up pretty good. (tiresize: lt26575r16)
Original tire on a ford excursion.passenger rear tire blewout at a low speed, tire popped and blew apart.consumer states the firestone steeltex tire, lt265/75r15, experienced tread separation while traveling on a dirt road.
No summary.dt
Driver side rear tire had a blowout while the consumer was driving. There was no damgage to the vehicle. Firestone steeltex lt265/75r16, original equipment (dot unknown), moutned on a ford excursion 2000.consumer adds that a third tire blewout 1 week later.all tires had plenty of tread and all have been replaced.
Blowout on left rear tire,good thing blowout on rear,blowout on frout tire would have been a disaster.( dot number: )
Tire suddenly failed loosing tred and blowing out on return trip from dallas txon inerstate i-40 in west memphis, ark the tires had less than 4500 miles on them .both ford and dealer said "not my problem"at blow outcontrol of the vehicle was very difficult and if there had been heavy traffica collision would have occured as the vehicle swerved from one lane to another while stopping it.the tire was made at the canada plant and was the standard issue 265x16r (dot number: vnw8 ixytiresize: 16)
75 mph, loud bang and complete tire tread separation. Both interior and exterior sidewalls intact but tread completely missing.dt
Original equipment on a 2000, excursion lt265/75r16 size.all four tires have worn out .the tires have worn out prematurely.
Towing 30' travel trailer, rear axle wt. Of 5000 lbs, rear tires inflated to 55 psi, average speed 65mph
No summary listed for abov evehicle. (dot number: bm20119-1tiresize: lt265/75r1)
While traveling 65 mph and without any indication, firesone steeltex attires experienced a blowout.
September 18, at approximately 4:30 pm my wife experienced a bona-fide blow-out of the left rear firestone steeltex on our 2000 excursion.i had checked air pressure sunday afternoon at 55 psi in each tire.lisa was proceeding east bound on the sam houston parkway on clear roads, in the middle lane, at 65 to 70 mph, when this catastrophic failure occurred.their were no road hazards noted, and no tread damage other than a complete tread separationthis morning i replaced all of the firestones with michelins for $884.65 at discount tire company on fm 1960.i do not want to further endanger my family with these tires. (tiresize: 265/75/16)
The tire failure was a blowout.the whole sidewall shredded.firestone said it was a road hazard even though we did not hit anything.ford would not replace because they don't cover tires.the fuel gauge was replaced twice by the dealer.the first time, the gauge read 1/4 tank left and it was dry.the second time the gauge read 1/4 tank and it was more than 1/2 full.the front stablizer assembly was popping so hard you could hear and feel it.the dealer replaced it.it seems to be popping again but i haven't taken it back in yet.i'm getting tired of taking it in.the rear side window motor was dying so i had it repaired.during repair, they noticed the glued piece that the motor attached to was coming off and had to replace the entire window.when does the lemon clause come into effect???( dot number: 008102 tire size: lt26575r16 )
We were driving down highway at posted speed (65) and had been driving for approximately 30 miles at time of tire failure.just a few moments (approx 1 minute) before the failure, the vehicle seemed to want to "wander" a bit as if a tire were a bit low.then there was a loud explosion, the vehicle dropped to the right rear, we got a lot of vibration and loud internal noise.we applied the brakes and manuevered to the side of the road.both sidewalls had blown completely free of tread "belt"separating fairly uniformly along a line roughly 1 inch below the tread.tire was in 3 distinct pieces, all 3 pieces in tact and wrapped around the wheel and axle.only visible break in interior surface of tread was a piece of the steel belt material protruding into the tire approx 3/8 inch.otherwise, interior surface clean and smooth.no external punctures of any kind.explosion was violent and feel anti-lock brakes saved the day for us.person following behind said they had never seen a tire explode like that (i.e. Very visible from several hundred feet behind).we have photos and the remains of destroyed tire, plus all 3 of the other originals if needed.immediately replaced all 4 with another brand. (dot number: vnw81xy459tiresize: 265/75r16)
Consumers daughter while in motion, experienced the right rear tire blowing into pieces.the tires wer firestone but did not apply to the recall.*jg
While traveling the rear right tire blew. Size#lt26575r16, please provide the dot#. Dealer has been notified.ph
All four orginal equipment firestone, steel tex tires, size rt265r7516, dot#n/a with 25,000 miles are splitting 8 to 10 places on each tire. Dealer has been made aware of problem. Consumer states sidewalls are literally coming apart and the inner cores bulge out the sides through the splits, tires were manufactured in canada.
The sidewall separated completly.the tires are in good shape with only 30,000 miles on them.it separated tonight (3-31-01) at 8:30 pm while traveling 60 mph.the car had four adults and two children in it.no one was hurt.there does not seem to be any puncture that could have caused the tire to lose air.i am wondering if this is the same problem the expolorer had? (tiresize: lt26575r16)( dot number:tire size: lt26575r16 )
Consumerwas driving about 65 to 70 mph whenright rear tire, size lt26575rx16 came off with sidewall separating aroundtire. Contacted dealer.
Pe-00020; original equipment on a 2000, ford excursion,tire size 26575r1.while driving sidewall blew out.the customer replaced all four tires.
There are two to four(1" - 3") splits in the sidewall of all four tires. (dot number: lt265tiresize: 75r16)
3 small "punctures" appeared starting at sidewall, radiating out toward tread.no evidence of exterior damage is visible, nor was there any road debris encountered during travel at time punctures happened and air began leaking out of tire. (dot number: vnw81xytiresize: lt26575r16)
These oem tires are extremely dangerous, i have had 2 sidewalls blowouts with no warning in my first 6 months of ownership. These tires must be recalled before there are more injuries and/or fatalities. I replaced the tires and have the oem tires in my garage to return to firestone. They have refused to help me as they have not been recalled yet. Firestone continues to blame the consumer for these failures and that is not the case, these tires are very dangerous and can fail at any time. (tiresize: p265/75r16)
Raised white letters on sidewall had started to crack down throughrubber. Tread was peeling away fromleft front passenger tire.left front had lost a large chunk of tread. Had contacted dealership, and was informed by mechanic that tire needed to be inspected before replacing it. Contacted a local mechanic who had ordered replacement tires for vehicle.
Consumer noticed while returning from a road trip thatsidewalls of all 4 tires have razor blade like markings.t firestone will replace them at $75 a tire.ford dealer will replace tires if consumer agreed to split the cost.consumer has a 2000, ford, excursion with orginal tires, size lt26575r16 with 30,000 miles.consumer states that cracks in tires go all the way around the tire and are very deep in the sidewall, dot numbers vnw8, firestone steeltex r4s.
All four original equipment tires showed severe cracking in the sidewalls and were replced by firestone on a prorated basis.no accident was caused, problem noticed in driveway and remidied immediately.
While traveling 70-75mph on highway, heard a noise and saw smoke from rear mirrior.consumer was able to pull over to the shoulder.right rear tire sidewall blewout. Firestone, lt265.75r16,119/steeltex. Consumer checked the remaining tires and found they too were defective.they had stress cracks in the rubber around the raised white lettering.you could lift the rubber as though it were hinged and some lifted as far to see the cord beneath.consumer replaced the remaining tires at own expense.consumer is asking to be reimbursed for monies paid.*jg
Tread of tire detached from sidewall at speed. No damage to tread or sidewall prior to blowout.this problem sounds extremely similar to earlier "tread separation" issues. I can send a digital picture if desired.
Pe00 020 ; all four tires' treadseparated fromvehicle.tire was firestone lt, 26575r16, steeltex, r4s #dot vnw81xy150.there were no injuries.sidewall was deeply cracked all aroundtire thatfinger tip could penetratetire.
On sat. (08/10/02) my family and i decided to take a leisurely drive into the hill country just outside of austin, texas.i was driving my 2000 ford excursion on hwy 71, westward at an approx speed of 65 when the front right tire completely separated from its tread.this occurred unexpectedy for there was no debris on the road and no object was hit or struck.the seperated tread tumbled over and over in the wheel well area causing extensive damage to vehicle. I narrowly escaped hitting oncoming traffic and managed to limp the vehicle over to the shoulder.the tire remained inflated - no blow out, tread simply came apart!after recovering tread from roadway, the tire was changed with spare and further limped back to austin to original dealership.dealer service manger reviewed damage as well as drew my attention to opposite front left tire which appeared to have a "bubble" on its tread.the excursion, under factory warranty and the firestone steeltex a/t lt 265/75r16 tiresoriginal tires purchased with vehicle - i assumed ford would pay to replace tires and fix damage to vehicle.i am not pleased to report ford is pointing finger at firestone and informs me any damage claims must be directed to firestone hq.i filed incident report #818333 with firestone and was required to ship both tire & tread to their hq.after only 1/2 day investigation - firestone mailed form letter in return stateing "..tire failure did not result from defect in either materials or workmanship".but rather "insufficient air pressure". This is not true.i am meticulous in the care and maintence to this vehicle including its tires.pressure was checked just prior to our outing that same day.i would never put my family at risk due to negligence on my part.its sad to see neither firestone nor ford take any responsiblity for these defective tires.
Firestone steel tex p265/75r16, original equipment on a 2000 ford excursion with 20000 miles.sidewalls of all 4 tires are splitting.
Found a one inch crack in the sidewall on the right rear tire. Further investigation found that the lettering on all of the tires was peeling off. (tiresize: 265/75 r16)( dot number: tire size: 265/75 r16 )
While freeway driving tire separated from sidewall of rim.when i took to dealer the assistant service manager refused to help us.said it was not a recall so he would not warrenty.damaged rim also. (tiresize: /75r16)
While driving 75mph had heard a thump, tire had blown,maintained control andpulled off road. Checked tires, and noticed left front had a hole oninside of sidewall, which was outward.outside of the sidewall was peeled away from tread which had remained intact ontire. Firestone ,steel tex, p265/75r16, original equipment.
Sidewalls are coming apart in chunks.all 4 tires on the same vehicle in the same manner. (tiresize: lt26575r16)( dot number:tire size: lt26575r16 )
Noticed split in sidewalls on all 4 tires at approx. 21300, we changed the worst out to the spare. Went to a firestone dealer, who did a courtesy check and told us all 4 tires were bad this included the spare that had less than 300 miles on it.he said it was "road hazard"not a factory defect and that we needed to purchase new tires. When i said i was going to pusue this farther he told us we may not make it home on the back tire (43 miles) and that we needed to change it i ask to what we had already taken the worst one off the truck. I then called the dealership i purchased the truck from and they understood but said they could do nothing and recommended i call ford to open a folder, i called ford they recorded the complaint and said they could do nothing. Theygave me the firestone #i then called firestone they had me go get two opinions from non-firestone dealers both said tire failure, and were to contact the firestone dealer. We have not heard back from firestone. (tiresize: 265 75 r16)
Consumer stated that firestone tiresseparated and flapped before consumer had to purchase another tire. Since the tire was replaced before march, 2003 firestone will not honorconsumer's request for a replacement.
Replacement equipment with 3000 miles on a 2000 ford excursion. Passenger rear tire had a blowout at 73 mph.consumer states that he was slightly injured while changing the tire, firestone tire, no other tire information given.
The emergency tire cable broke, which caused the tire to fall onto the street.
At freeway speed - tire tread seperated and blew.( dot number: unavailabl tire size: lt26575r16 )
Tire blew/tread separation while passing. Also did damage to wheel well( dot number: vnw81xy tire size: lt265/75r1 )
Pe00020, original equipment 0n2000, ford, excursion, 26575r16, dot vnw81x0369. While driving there was a thumping noise due tofront driver tire tread peeling off which may have caused a crash.ford was not willing to help. However, firestone was replacing the tire.
Pe00 020; consumerwas inspectingvehicle and noticed that all four tires had a funny color .he has contacted firestone, and the attendant told him that the 16inch tire was not on recall. Firestone wilderness steel tex 16inch.there were no injuries.
While drivingat 50 mphon three different occasionsand with no warning tread separated from the tires,consumer had to pull over the road.radial, long tall, size lt265/75r16, dot#1201160mts. Sam club refused to provide different tires.
While driving about 75 mphright front firestone tire p265/75r16 experienced a blowout, the side of the tire had separated without a prior warning.
Tire blew/tread separation while passing. Also did damage to wheel well (dot number: vnw81xytiresize: lt265/75r1)
Original equipment on a 2000, ford, excursion. Tread on the right rear tire separated at 60mph from the sidewall. The rear tire exploded.
Had a tread separation while towing a 5000lb boat.tire pressure was 65lbs.ambient temp = 95 degrees.tire blew without warning at crest of 5% grade.almost lost control of vehicle as my steering was severely impacted.tire was the rear passenger side.tongue weight 400 lbs.two adults, 5 children ages 11 - 12. (tiresize: 265/75/r16)
While driving the right rear tire blew out, firestone dealer stated the tire blew out because of a manufacturers defect and replaced the tire, this occured before the problem became public knowledge (firestone steeltex at 265-75r16).nlm
We had been traveling for about an hour in the desert in approx 100+ degree heat on i-40 about 30 miles west of needles, california.the truck starting to shake badly and then we heard a pop.we looked in the rear view mirror and saw the entire tread from the tire flying back on the road.we were unable to get the tread due to the traffic.we called the number in ford's owner's manual for their road side service.they sent action tow out of needles, california, (760-326-4068) to change our tire.the tow driver, israel, said he had changed five firestone tires on excursions in the past three days!he said one of the excursions only had 7,000 miles on it.we had three adults and three children, including a baby, in the vehicle and all were extremely upset.luckilly my husband was able to get the car over to the shoulder and no one was hurt.we had just called ford the week before this trip because we were concerned about the firestones on our long trip.they told us there were no problems with this tire and they weren't being recalled.we went to the ford dealer when we got home.they told us they wouldn't cover the tires or damage to our vehicle under warranty.they referred us to firestone.we called firestone and they sent us a claim package.they said they won't honor any claim without shipping them the damaged tire. (dot number: vnw81x0379tiresize: lt26575r16)
While driving and withoutprior warningleft front tire had a blowout due toa tread separation.
Firestone, steeltex at tires, lt265/75r16, dotvnw8tx0279, load range d,original equipment on a 2000, ford, excursion with 25000 miles. Consumer noticed tread separation on one of the tires.
Pe00 020; while traveling onhighway about 65mph andwithout prior warning right passenger's side tire tread separated fromwheel. Firestone, steel tex, lt 265-75r16.
Pe 00 040/tire failure: left front tire experienced a blowout while traveling 15-20 mph at a 95-100 degree, with driver only in a 2000 ford, excursion, original equipment, r4s, tire size lt265/75r16, and dot# vnw81xy359. Dealer notified, and replaced the tire. But, refused to let consumer keep the tire.
While driving down road at approximately 65-70 mph driver's side front tire blewout, tearing upfender on truck. Whenconsumer got out and looked at tire, noticed thattread had separated .
Firestone, steel tex tires, lt265/75r16, dotvnw, original equipment on a 2000, ford, excursion with 9600 miles on tires. While driving 30 mphright rear tire had tread separation. No accident.tread separation caused some damage to the wheel.
Tire failure due to tread separation--no evidence of road hazard( dot number: vnw81xy409 tire size: lt265/75r1 )
While driving, consumer experienced tread separation, firestone honored the warranty on the tire at 50 percent replacement cost because the tread depth was half used.(firestone tires, no other tire info.)
Driving on 270 e outerbelt. With 3 other people in the car at 65mph, rear passenger tire smoked then went flat, i observed a separation of the tire tread from the belts of the rubber, and a melted fibers around the belts.(dot number: vnw810379tiresize: lt265/75r1)
I have not had a problem yet. My friend, richard joplin (2730 west oaks blvd, pearland, tx 77584 281-412-2358) has the same truck with the same tires. He had a tire come apart with tread separation. I will now have to replace my firestone steeltex tires for the safety of myself and my family. (dot number: ?tiresize: 265/75rx16)
Consumer took new ford, explorer 2000 with p23575r15, dot vdhl tires to warnock ford in morristown, nj to inspect the tires, and was told that all 5 tires were not part of recall and were okay. About 2 weeks later, consumer received recall notice from bridgestone/firestone. Took vehicle to reliable tire shop "sts," and was told that indeed that all 5 tires were part of recall. Consumer was driving around on recall tires for about 3-4 weeks, endangering her life/ family and others on the road because ofdealerwho lied toher about the tires.
The tread came off the tire causing me to lose control. The vehicle ran off the road into a glassy field/ditch.this occured about the 45 mile marker of i-10 w/b in la.
When applying brakes at any speed there is vibration onright front of vehicle.vehicle taken to dealer 4 times, rotors were grounded on two visits, but did not remedy problem.also the right front tire blew out, causing damage to rim.
Firestone tires experienced tread separation while driving (attorney for client).nlm
Pe00 020, consumer was traveling about 75mph onhighway and heard a noise. He was able to pull over toshoulders. Driver's rear tire tread separated fromrim. Firestone, steeltex, 265/75r16.
Valve stem of spare tire exploded and caused tire to go flat, 2 young children in back of vehicle were screaming, father of the children whipped his head around and has had pain in his neck and shoulders ever since.
Consumer states that three faulty valve stems caused a tire blowout while driving on firestone steeltextires. ( please provide tire size & dot#).
How can a company as ford claim to be an honest american car company...they should be stripped of their title of american and given their own identity of corporate cause they obviously do not care about the safety or their own integrity with the united states the people and we the people are just dollar signs to them. I have two fords and lets just say i should have learned after my second found on the road dead vehicle to not have been suckered into buying the american made ford again. I own a 2000 ford excursion and have had four spark plugs blown in the last two months...two in the last week. My truck barely hit 143,000....work trucks, dependable family vehicles...not so much. My truck has been taken care of immaculantly since 2000 and many who are not familiar with body details mistake it for the newer versions. This is a common problem that has been in existence since the truck came out...so much a problem ford came out with a special repair kit for it that will only be warranteed if you go to ford to fix it...sounds like a racket to me. A racket the government has looked into and approved. I have a family and am trying to get through this recession but seem to be going bankrupt not on gas prices from overseas or inflation but from repairs for an american, excuse me corporate american made vehicle that has taken almost every pint of blood my family has collectively. After a decade of continued complaints ford and the "safety agency" does nothing...my truck sits in my drive way because i choose to buy school clothes for my children and groceries vs. Repairing it again. Beyond disgusted on behalf of the american ford owners...who have walked in my shoes. After so many complaints how can the government and consumer affairs allow this corporatecompany not be held accountable?
Paint peeling, started several years ago and has gotten worse.
I was sitting outside on my patio and i heard a cranking sound over and over again and i thought it was someone in need when i went to go look it was my vehicle sounding like it was cranking by itself and then it started smoking under the hood and under the vehicle. My keys were in my apt the whole time and my vehicle was parked. I called the fire dept. And they said that it was a electrical so they disconnected the battery only. So it is unknow
I purchased this truck 3 months ago from mike marooney north. When i got home i noticed it would not stayin park at all. This caused it to roll down the street with my baby in it. I have made over 50 attempts to get the dealer to put me in a safe vehicle or refund the $3200 back. They refuse to call me back or email me. They told me it was fixed after 3 days but it wasnt.
I was driving on the interstate when the first incident happened doing about 65 mph, i noticed my truck started driving funny so i slowed down and i head i loud pop. Knew right then and there i blew a tire on the rear. Had a hard time trying to get to the side of the shoulder. It caused alot of damage to the rear fenders, back bumper, bent my rimscratches all down the side and window. Its was just me and my boyfriend at the time. The 2nd incident happened with 6 kids under the age of 5 in the truck. This time it [xxx] near flipped us. Had a hard time controlling the truck but managed to get it to a safe place. This cause damaged under my truck and ripped my running board and attaches to my rim.so i blew 2 tires that were in good shape that had been checked in 3 days.parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
On october 11, 2010, i was driving myself and my two children; mason 10 and preston 8, to their karate lessons.i was traveling down interstate 20 just west of fort worth, when i experienced a catastrophic tire failure on our 2000 ford excursion.i was unable to maintain control of the vehicle, and the next thing i knew we had hit an eighteen wheeler, started rolling and landed upside down on the side of the highway.by the grace of god no one was injured in this accident!however, the events that led up to this accident, and the behavior of the companies and individuals responsible for it are extreme examples of the worst in human behavior.approximately 4 days prior to the accident we suffered a flat tire on our vehicle.my husband placed the spare tire on the vehicle.the running tire was going to require a replacement and a tire was ordered from our local tire shop.when my husband placed the spare tire on the vehicle he checked for proper inflation and made the necessary corrections.in fact, all of the tires were checked again for proper inflation, prior to us leaving on the above mentioned trip. After the accident my husband noticed the way that the tire had failed.all of the tread separated and the air pressure was lost instantaneously.since that day we have discovered the following:our 2000 ford excursion was originally equipped with firestone steeltex a/t lt265/75r16 tires, which included the full size spare tire.this tire was the subject of a recall by the national highway traffic safety administration on february 26, 2004.recall number 04t003000this recall was the result of a high number of catastrophic tire tread separation failures on the affected tires.an internal e-mail from ford was sent to dealers to advise them of the appropriate measures they needed to take to help in facilitating in the recall. Nothing was done!
Sunroof glass flew off the vehicle.it hit a car behind me.was driving about 60 mph.happened june 29, 2021 at approximately 10:45 am.
Steering sways its hard to drive it feels like steering isn't stable
Took trip al from fl. Going approx 700 miles at hiway speed.lost chunks of rubber from left front wheelafraid to drive car.notified ford,no response (tiresize: 16 in)( dot number: tire size: 16 in )
My 2000 ford excursion has a defective paint application, resulting in lack of adhesion. Large chunks are lifting off and the entire surface is at risk. The roof and hood are exhibiting the worst problems. I have been advised by auto body specialist including ford's own designated, that the problem stems from a manufacturing issue. The car obviously recieved too much paint.discovered on 2/21/03. Catastrophic failure of the paint on the hood has been suggested by experts -- could be a severe safety problem at speeds.
Dealer claims that ford does not have a fix for this failure. No safety defect listed in summary.
The contact owned a 2000 ford excursion. While driving, the contact noticed smoke coming from the front driver's side floorboard. The driver was not aware of any warning indicators illuminated. The contact coasted the vehicle over to the side of the road where it caught fire and burst into flames. The fire department extinguished the fire. The vehicle was not driveable and was towed to the driver's residence. The dealerand manufacturer were not made aware of the failure. The driver believed the failure was related to nhtsa campaign number: 09v399000 (vehicle speed control); however, she never received a notification. The failure mileage was unknown.
Tl- the contact owns a 2000 ford excursion.while coming to a stop sign driving approximately 10 mph the vehicle engine stalled as he engaged the brake.he tried to restart the vehicle and it would not restart. He pushed the vehicle off the road and notice that fire was coming from under the hood. The contact had water in the vehicle and put the fire out. The vehicle was towed to an authorized ford dealer. The vehicle was at the dealer at the time of the report. He referenced recall nhtsa campaign id number: 09v399000, vehicle speed control. The failure and current mileage was 267,500.vwb
Consumer was driving when the brake and turning signal inadvertently went out. When takenvehicle to dealer forservice it was determinedthat the failure was due to vehicle speed control malfunctioning.
When vehicle stopped at a red light or when the vehicle just stoppedvehicle would sudden accelerate. Had to step onbrake pedal to restraint vehicle. Thishad happened when transmissionwas placed in reverse.please provide more information.
Vehicle was parked, consumer was in process of getting into vehicle, and it popped out of gear, and lurched backward. Consumer fell off running board, and vehicle rolled over his foot.
The contact owns a 2000 ford excursion. The contact stated that the vehicle caught on fire while parked and unoccupied. The fire originated in the engine area. The contact was able to extinguish the fire by disconnecting the battery and determining that the cruise control deactivation switch failed and caused an electrical fire. The contact repaired the vehicle. The cruise control smart switch harness was replaced. The manufacturer was made aware of the failure. The approximate failure and current mileage was 168,000.
Dt: contact statesvehicle had sporadic surging. The vehicle tended to surge at lower speeds. In may 2005 a mechanic replaced the spark plugs, isc motor, fuel filter.the vehicle ran well until 11-9-2005. While driving slowly exiting a parking lot the vehicle started surging.she pressed on the brakes as hard as possible and the vehicle went out of control. The vehicle went across 2 lanes of traffic. At this time the vehicle is at a local mechanic.
The contact owns a 2000 ford excursion. The abs light illuminated intermittently so the contact checked the oil and discovered oil was leaking at the cruise control deactivation switch. The vehicle was taken to an authorized dealership where he was informed that his vehicle was not included in recall 07v336000 (vehicle speed control). He called the manufacturer but was told that they would not assist with the repair expenses. The vehicle was to be repaired at the time of the complaint. The current and failure mileages were approximately 149,000.
Dt*: the contact stated the vehicle caught fire while parked in a parking lot at a university.the fire department was contacted and extinguished the fire.the fire occurred in the engine compartment and the fire department determined the fire was electrical.there was no warning prior to the fire.the vehicle was parked for two hours prior to the fire.a police and fire report were taken.the contact had pictures of the incident available.there was nhtsa recall #05v388000 (ford recall #05s28) regarding vehicle speed control.the vehicle was not included in the recall due to the vin.
2000 ford excursion, cruise control recall performed in dec, 2006. On 11 jan ,2007smoke coming from engine compartment. Unplugged brake switch at master cylinder, connector was plastic and had brake fluid dripping from it. Pulled 20 amp fuse from fuse panel, smoke stopped.the main concern is that ford performed recall(installed fuse jumper) but did not replace switch, when brake fluid leaked through switch, fusible link modification failed to protect electrical system. I am concerned that others that have had thisrecall performed are still in danger.this is not my vehicle, it is my cousins. He is not sure if hewill file a complaint or not so i thought i needed to. I am a witness to the whole incident and can provide more info and pictures if needed.
My foot became stuck between the brake pedal and the accelerator, because it was dark and there was no lighting i couldn't see how to remove my foot and the car destroyed a motel.
Vehicle'sfire possibly caused by thecruise control switch.
Dt*: the contact stated the cruise control plug was burned and there was visible smoke damage to the master cylinder upon inspection by the contact.the dealership determined the cruise control switch needed to be replaced.prior to this incident, the cruise control would only engage intermittently.there is a leak in the master cylinder making the vehicle inoperable.
Dt:the consumer states that the cruise control on his vehicle caused the vehicle to catch fire.this occurred on june 28, 2005.the vehicle had been parked in the driveway for approximately two hours.the consumer was mowing his lawn and noticed the smoke coming from the engine and was able to put it out.he then drove it to the ford dealership and was told it was because of the cruise control.the dealership told him to call the manufacturer and they told him there is not a recall and there is nothing they can do.just the cruise control was damaged.the fire department did not respond.
Vehicle was parked in the garage which was attached to the home, andwithout warning the vehicle burned. It was a total loss. Also, it burned the house down to the ground. The fire department was notified and extinguished the fire.
Nhtsa recall campaign 05v017000 concerning cruise control switch. Vehicle was parked for approximately 6 hours in the consumer's driveway.consumer was in his garage with the door up when he nets recall campaign heard a loud noise, and the fire came from the vehicle.he tried to put out the flames, however was unable to so. The fire department was called and extinguished the fire, however,vehicle was totaled.
Dt:2000 ford excursion.the consumer stated vehicle caught on fire while in the driveway.the vehicle had been in the driveway for approximately an hour.there were no problems prior to this.the vehicle was towed to the ford dealership; they stated they did not know what had caused it.the entire wiring harness had to be replaced.the fire department was called and they filed a report.no one was injured, and there was no other property damage.the fire was on the driver's side near the steering gear.
On 3/24/06 while driving my excursion the cruise control& speedometer stopped working , the check engine and abs light came on and the overdrive indicator light started flashing. On 3/26/06 while watching tv with my wife, a local off duty firefighter stated pounding on my front door, when i opended the door i noticed my dream truck in flames in my driveway. The truck was a total loss, also have damage to my deck, the siding on my house and the wheels on my bbq grill melted.
Dt*: the contact stated the vehicle was parked for about ten minutes when smoke was noticed coming from the engine compartment.the contact determined the cruise control switch melted causing minimal damage to the vehicle.the vehicle was not operating unusual prior to the fire.the cruise control switch was replaced by the dealership.there is a nhtsa recall, #05v388000, regarding the vehicle speed control.the vin was not included in the recall.
Dt*:the contact stated while changing the oil on the vehicle, the cruise control switch was identified as having melted to the master cylinder.the cruise control switch indicated signs of charring underneath the hood of the vehicle around the engine compartment.however, no fire incident was noticed or reported.several months ago, the cruise control had failed to engage when activated.the contact replenished the brake fluid and the cruise control resumed normal working order.
Dt:the contact noticed smoke coming from the brake cylinder while the vehicle was parked.after pulling the speed control deactivation switch the smoke stopped coming from the vehicle.since the speed control deactivation switch has been unhooked the cruise control worked prior to this incident.the cruise control was difficult to engage. The dealership and the manufacturer were contacted and agreed the smoke was coming from the cruise control. The manufacturer stated they willinvestigatethis defect further.updated 01/11/06.
While driving to work smelled burning odor from ac vents.when stopped at work, smoke was pouring out from under the hood.shut off ignition and raised hood.speed sensor deactivation switch was smoldering.reached in with rag to disconnect electrical plug to switch and plug fell off in hand (melted).
Have had my excursion recalled for 2 years now for a faulty cruise control.had it disconnected in 9/2007. Ford keeps putting me off getting in fixed.they are now telling me that the parts will not be avail until 6/2008.
On 26jan06 i took my 2000 ford excursion limited edition to eddie yalklin ford dealership in kingsville texas for a safety inspection of my suv due to the fact that i had a fire and smoke coming from under the hood of the excursion after a trip. When i took the excursion and they inspected it they could see where the fire had started, it was coming from a switch that is located on the brake master cylinder body area.i told them that the only way i was able to stop the smoke and fire from starting was to disconnect the electric wire connector which was from the cruise control switch from the brake master cylinder system. After going over all this with the service rep. They told me that this was not a problem and that there were no recalls at this time. Well i told him that i knew about the other ford trucks and suv that had the same problem and some did hurt people because the cars caught on fire in the garage and well you know where im going with this and the service rep. Said that they would be replace the defective parts but that i would have to pay. I told them no that why should i pay for something that is a safety defect from ford and i was not going to pay for that. I explained to the service rep. That now the brake fluid was leaking out also and that if i loose my brakes what was going to happen. They just acted like it was no big deal and said that i would have to pay to get it fixed. This is as we all know a safety hazard and ford knows about the problem and knows how fires have killed people and hurt many of them and i don't want to be a victim.
My cruise control malfunctioned and about 3 months later a fire broke out while parked for 5 minutes.my wife smelled something coming from suv and saw smoke start to come from driver side of engine compartment, immediately after she saw the glow on street from fire break out (9:00pm). Fire dept was unable to open hood because of cable damage due to fire.the fire dept said it was some type of electrical failure. I now know that the cruise control switch mounted on brake master cylinder caused a fire to start. I previously noticed while toping up my fluids there was moisture around the pressure switch and it was brake fluid. I hope ford is held responsible and repairs my vehicle, and every one else who is going through this rolling fire hazard.
Dt*:the contact stated after the vehicle wasparked for 20 minutes it caught on fire.the fire department responded and extinguished the fire before extensive damage was done.it was evident the fire started at the cruise control deactivation switch.there is a nhtsa recall, # 05v388000, regarding the cruise control.the vehicle has the same problems as indicated in the recall; however, it is not included in the recall due to the vin.
On friday may 12th my wife had picked up the kids from school and returned home around 3:10 p.m. Parking our ford excursion in the garage. Around 4:15 p.m. A cable tv technician pounded on the front door and indicated there was a fire in the garage. My sons opened the door between the garage and house and saw a fire coming out of the excursion at the front drivers side tire. One of the boys ran next door and called 911 the other went to the back yard and got my wife. My wife ran into the house and opened the door to the garage and saw flames coming out of the hood of the excursion. She shut the door and started looking for the phone, the cable tv technician yelled at my wife to get out of the house at which time she left the house and went across the street. The fire spread from the vehicle to the structure. The fire blew out the window to the garage and spread to our boat that was stored next to the house. The fire fighters were able to put the fire out just as it burnt through the door between the garage and the house.
After parking the vehicle for 20 minutes, then, while walking to the vehicle, the consumer smelled smoke coming from under the hood.the hood would not open.the fire department responded, and the fire was put out.there was minimal damage.thecruise control module was the causeof the fire.per theinvoice, the wiring going to the cruise control de-activation switch caught fire.the deactivation switch and harness was replaced. *sc
Consumer states while at a stop and foot on the brake the vehicle surged forward, and the vehicle idols very high. Please add any additional information.ph
My 2000 excursion was parked in the yard and we had just unloaded groceries. The2 bottom doors were closed on the back of the vehicle and then the top door/window was closed normally as we always do and the whole window just shattered into 1000's of pieces.my husband jumped back when the glass started flying and falling sono one was injured. Thishappened once....window is still not replaced. I don't have the money to do it.that happened at the end of march. Two days ago, while the car was sitting in the driveway in front of the garage, overnight sometime, the right rear window did the same thing and shattered for no apparent reason. Now i have two windows gone and am unable to use my car.this happened on the night of the 22nd into the 23rdof may 2009 the windows were open enough for ventilation. Temp again was moderate, about 65-68.i don't understand this.now i wonder when the next one will disintergrateand this vehicle is not even 10 years old. I feel the ford company should do something about this. This car is not abused in any way and this should not have happened.
Windshield wipers running in intermittent mode.started to smell an electrical burning smell in the interior cabin.windshield wipers started to move very slowly.i tried to turn wipers to on-slow and on-fast mode and they worked erratically. I pulled off road and stopped vehicle and smoke was pouring out of drivers side on outside of windshield where wiper motor is located.i ran for my fire extinguisher but did not have to use it.wipers are not functioning at this time.i have not replaced any parts at this time and i am filling a complaint.i see there is a nhtsa campaign id# 01v258000 that i believe involves my vehicle.i called ford motor company and they noted my concerns and said there was no recall on my vehicle at this time.
Consumer stated the rear window shattered.
Vehicle has three back doors. Top one made of glass, and two bottom ones.bottom one has to be closed first, then topped with the glass.but, situation was different because glass one was closed first, then bottom shattered glass into pieces,injuring consumer at the time of picking it up. Consumer has since found that if the top door is down, the bottom door strikes the edge of he glass so quickly and so far over, it is not something one can prevent once the door starts to close, consumer feels this is a design flaw.
The rear windshield wiper does not operate due to the spring. Also,the brakes do not function properly due to the brake rotors. The vehicle will not stop accordingly.
The contact owns a 2000 ford excursion.while driving at an unknown speed, the rear windshield wiper malfunctioned and overheated.smoke appeared from the wiper as well as the instrument panel.the dealer stated that the vehicle was not included in nhtsa campaign id number 01v258000 (visibility:windshield wiper/washer:motor) and would not repair it for free, although the failures were identical.the repair would cost $1,000.the vehicle is currently in the shop with extensive damage to the instrument panel and rear windshield.the failure mileage was 80,000.
This vehicle shakes, rattles and rolls constantly , alignment 3 seperate times, extremely hard too stop, nothing but problems with frame and chassis. I am currently waiting for a dsb hearing in regards to ford repurchasing vehicle as previously they denied repurcahe of vehicle. I have also submitted all of my repair orders to ford for review and i am told i will have to testify at the dsb hearing and havent received a date for same. This vehicle is the worst too try and control, stop or drive due to steering whhel shakes, frame stability and lack there of.
I contacted the ford hot line, they said this is a normal condition.the blurred vision in thier side viewmirrors does not present a safety isue at "this time". I feel not being able to adequately judge the distance of other vehicles on the sides of such a large vehicle, at night, does present a major safety issue. This could result in a serious accident given the size of this vehicle.
Windshield cracked when sprayed with cold water while washing vehicle, when new windshield was installed installer said he had seen other s.d. Ford trucks with same problem seems lack of silicone adhesive allows glass to come in contact with frame and can allow glass to be "etched" by frame and weakens area.all trucks are manufactured at same plant.
Wife driving children to school, wipers unknowingly frozen to window and wipers unknowingly on intermittent cycle, wipers finally unfrozen and moved, meanwhile smoke filled the cabin, smelling like soldering fumes.turned off wipers and smoke stopped. Later, tested wipers, and they would not stop.took vehicle into dealer, and had a pending recall repaired, at the same time we had to have themultifunction switch replaced, and wiper motor replaced.dealer service technician advised that gem module was functioning correctly, but smelled like it was burnt, and might need to be replaced in the future.7 days later the wipers did not work again.this time there was no indication of problem, mother and children drove into a blizzard, and found that wipers would not function.luckily it occurred in a place that was not busy, and they were able to safely get off the roadway into a relatives driveway.it could have been very bad had it been on the freeway, in driving rain/snow/slush.now i'm sure the dealership will be telling us the gem module will need to be replaced, completing the entire wiper system being faulty within 1 week's time for the second failure ( on 1/15/2008).question: how would the technician know that it smelled like the gem module was burnt, unless it is a known problem?how does the entire wiper system, from control switch, to control module, to wiper motor go bad all at once?
The consumer received recall notice in 2001. Nhtas's recall # 01v258000. Recently the wiper cover started to burn, which caused the motor and switch not to work.
- the contact called regarding the2000 ford excursion.the contact turned thethe windshield wipers on duringn snowy conditions. The contact was not sure if he turned of the wipers when he exited the vehicle. Approximately 1 hour 40 minutes later he returned tothe vehicle and started to smell something burning.black smokecamethrough the defroster.there were no flames.the contact called the fire department.they could not find the source of the smoke.the vehicle was driven to the fire department.the smoke ceased, the contact took the windshield washer motor out and noticed the wiring harnessmelted.the failure mileage was 150,000.a police and fire departmentreports were filed.
While driving, the consumer was informed by a police officer that the tail lights and brake lights were inoperative.the consumer also stated the windshield wiper motor was inoperative and there was a recall on both problems.
Wife driving children to school, wipers unknowingly frozen to window and wipers unknowingly on intermittent cycle, wipers finally unfrozen and moved, meanwhile smoke filled the cabin, smelling like soldering fumes.turned off wipers and smoke stopped. Later, tested wipers, and they would not stop.took vehicle into dealer, and had a pending recall repaired, at the same time we had to have themultifunction switch replaced, and wiper motor replaced.dealer service technician advised that gem module was functioning correctly, but smelled like it was burnt, and might need to be replaced in the future.7 days later the wipers did not work again.this time there was no indication of problem, mother and children drove into a blizzard, and found that wipers would not function.luckily it occurred in a place that was not busy, and they were able to safely get off the roadway into a relatives driveway.it could have been very bad had it been on the freeway, in driving rain/snow/slush.now i'm sure the dealership will be telling us the gem module will need to be replaced, completing the entire wiper system being faulty within 1 week's time for the second failure ( on 1/15/2008).question: how would the technician know that it smelled like the gem module was burnt, unless it is a known problem?how does the entire wiper system, from control switch, to control module, to wiper motor go bad all at once?
I own a 2000 ford excursion that recently experienced the exact symptoms described in a recall issued by ford on 8/3/2001 (ref: nhtsa campaign id 01v258000). Namely, the intermittent windshield wiper funtion stopped working, followed later by complete failure of the wipers following snow and ice obstruction. The wipers are currently completely inoperable and pose a significant safety risk. I brought the vehical to the ford dealer that it was purchased from (capistrano ford in san juan capistrano, california) and was told that our particular vehicle was not covered by the recall and that it would cost nearly $500 to fix and $88 to diagnose. I find it very disturbing that i own a vehicle with the same year, make and model addressed in the recall with a know safety risk, and yet somehow it is not covered. Obvioulsy the problem i experienced is the exact problem that the recall was meant to address. The only two conclusions that i can draw from this are: (1) ford's computer system is somehow not pulling up our vin number under this recall, or (2) the recall was not broad enough and needs to be expanded.
Windshield wipers running in intermittent mode.started to smell an electrical burning smell in the interior cabin.windshield wipers started to move very slowly.i tried to turn wipers to on-slow and on-fast mode and they worked erratically. I pulled off road and stopped vehicle and smoke was pouring out of drivers side on outside of windshield where wiper motor is located.i ran for my fire extinguisher but did not have to use it.wipers are not functioning at this time.i have not replaced any parts at this time and i am filling a complaint.i see there is a nhtsa campaign id# 01v258000 that i believe involves my vehicle.i called ford motor company and they noted my concerns and said there was no recall on my vehicle at this time.
Wife driving children to school, wipers unknowingly frozen to window and wipers unknowingly on intermittent cycle, wipers finally unfrozen and moved, meanwhile smoke filled the cabin, smelling like soldering fumes.turned off wipers and smoke stopped. Later, tested wipers, and they would not stop.took vehicle into dealer, and had a pending recall repaired, at the same time we had to have themultifunction switch replaced, and wiper motor replaced.dealer service technician advised that gem module was functioning correctly, but smelled like it was burnt, and might need to be replaced in the future.7 days later the wipers did not work again.this time there was no indication of problem, mother and children drove into a blizzard, and found that wipers would not function.luckily it occurred in a place that was not busy, and they were able to safely get off the roadway into a relatives driveway.it could have been very bad had it been on the freeway, in driving rain/snow/slush.now i'm sure the dealership will be telling us the gem module will need to be replaced, completing the entire wiper system being faulty within 1 week's time for the second failure ( on 1/15/2008).question: how would the technician know that it smelled like the gem module was burnt, unless it is a known problem?how does the entire wiper system, from control switch, to control module, to wiper motor go bad all at once?
I was driving on the interstate when the first incident happened doing about 65 mph, i noticed my truck started driving funny so i slowed down and i head i loud pop. Knew right then and there i blew a tire on the rear. Had a hard time trying to get to the side of the shoulder. It caused alot of damage to the rear fenders, back bumper, bent my rimscratches all down the side and window. Its was just me and my boyfriend at the time. The 2nd incident happened with 6 kids under the age of 5 in the truck. This time it [xxx] near flipped us. Had a hard time controlling the truck but managed to get it to a safe place. This cause damaged under my truck and ripped my running board and attaches to my rim.so i blew 2 tires that were in good shape that had been checked in 3 days.parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2000 ford excursion.while driving 45 mph, the contact noticed that the wheels were losing air.he tested the rims by submerging them in water and concluded that stress cracks were present.the company replaced the rims.on another occasion, while driving, the rim blew apart on the highway.the contact pulled onto the side of the road and had the vehicle towed.the manufacturer requested that he return the rim to have it inspected and later stated that the defect was caused by the contact.the manufacturer will not return the rim unless the contact provides his insurance information so they can file a claim on his behalf.the current mileage was 126,000 and failure mileage was 124,000.
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