We found the following complaints for FORD C-MAX (2014)
Read complaints for FORD C-MAX (2014)
I was in a major accident (while driving on the highway, hit in the rear and pushed off the highway into a guard rail) my car was totaled and my airbags never deployed. It looks like my vehicle's make model and year were supposed to be part of a recall involving the airbag but we were never contacted and the dealer never acted on a recall.
Air bag warning light stays on continuously - defect/malfunction per owner's manual.other years of the same model has been id and recall is affect for the same airbag warning light problem and possible failure or deployment of the airbag upon impact.the dealer is reluctant to check it until i provided a recall # "14s04" for the other years affected.
Wrench light came on meaning contact dealer asap about powertrain issue. I had noticed a few days earlier it seemed to not be switching between electric and engine as well or smoothly when driving. When stationary, the display screen for radio would not come on when getting into the car. Instead it gives message "turning off to conserve battery." car has been well maintained and is at 78000 miles. Took to dealer. Cannot find issue. Codes it is throwing are for battery but they both test good. They reset codes and we went to pick it up. Now key fobs won't work unless the car is turned on. Alarm button on the fob makes the car sound like a fluttering noise, but no real alarm. The dealer is going to keep it more and check it out more. Still has the message about conserving battery on the screen. They hadn't found what caused the battery codes and now more things aren't working.
Warning light with an engine and wrench appeared for 24 hours.wrench disappeared and then the engine.dealer insisted the car fixed it self and later claimed their tester show no problem. Dealer was using a generic tester which is not designed for high voltage battery system.'hybrid/ev battery balancing circuit stuck' reflected on a personal newer model engine tester. This battery is warranted for 100,000 miles.dealer not using the correct type of engine tester based on the type of battery.
The compass on the left side of the dashboard next to the speedometer indicates inaccurate perpendicular directions while indicating the correct direction of progress.for example, when the car is progressing north the top of the dial indicates "n" for north correctly.but the marking on the right side which should indicate "e" for east instead indicates "w" for west while the marking on the opposite side also inaccurately indicates the opposite direction.when progressing west, south or east the same reversal of the perpendicular directions occurs.this has not caused an accident for me since i am aware of it.but it has obvious potential to confuse at the least and misguide at worst when one is using the compass while also consulting written directions.it would also be impossible to coordinate the compass with a gps navigator.
The ford c max comes with the sync system that controls all of the console systems (radio, backup camera, heat/cold, phone, navigation, and usb ports).in the vehicle, the sync system has quit working on multiple occasions while the vehicle is being operated on both city streets and highways.this causes a distraction, and effort by the driver to remedy.additionally, the sync causes the backup camera to go in and out, thus causing a backup hazard.the issue has been brought to ford's service center multiple times, and the vehicle has been in the ford repair shop multiple times, at least four (4) and the issue has not been repaired. The last two times that have replaced major components to remedy the situation, but it has not.
The battery does not charge up more than 15 miles, if i am lucky. Unacceptable.
On november 26, 2019, pressed the "start engine" button.dashboard flashed with check-engine, service wrench, and "stop safely now" indicators; car energized but would not engage in drive mode.attempted to turn the car off but it would not.fan motor began blowing although never selected.after several minutes, was able to turn car off.after several more minutes i was able to start the car and get home (approx. 2 miles). Could not get car to start for several days.managed to get car started and bring to repair facility (carmax); they could not get started and had car towed to felix sabates ford dealership.after about a week they indicated they reprogrammed battery modules and fixed problem; they returned car to repair facility.went to pick up and exact same sequence occurred; car would energize but could not engage in drive mode and i could not turn off (12/10).car was towed back to ford dealer;2 weeks later car was "fixed" and returned to carmax 12/23/19.carmax could not start car.see nhtsa issue 11016422,10846313, 10783553,10633639 with similar issues.what happens to me when i'm on the interstate a 70mph and the car shuts off?
The contact owns a 2014 ford c-max. The contact stated that while driving at 65 mph, the vehicle loss motive power while depressing the accelerator pedal. The check engine warning light was illuminated. The contact pulled over and the vehicle was restarted. The failure recurred five times. The contact took the vehicle to sunbury motors ford (945 n 4th st, sunbury, pa 17801) and an appointment was made to have the vehicle repaired which was still pending. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.
1st incident the vehicle completely died while i was doing 50mph down a 5 lane road. All electrical went out while i was driving. Lost my power steering and braking was extremely difficult. Had to have the vehicle towed as it would not re-start. 2nd time about two weeks after getting the car "fixed" the vehicle died while i was driving on i75 with same scenario. I was able to pull over on shoulder and had to have the vehicle towed in. 3rd time after getting the "fixed" vehicle back the radio went out, then the clock went wacky, the check engine light came on and when off. Then while running errands the car simply did not restart. No power to the dash, locks, etc. Had to have it towed in. Took the vehicle back again and the 4th time after driving an 1 1/2 hours to work the vehicle would not restart without being jump started. I had it towed to the dealer again and they cannot find anything wrong with it and i am being forced to take back a brand new 2014 ford cmax energi with 4400 miles on it that keeps dying every week. I do not feel safe nor do i want the vehicle any longer. Ford has not yet sent any special assistance to the dealer to help rectify the problem.
Power electrical horn continues to not work, within 3 year of driving started to have problems and i reattached wires to the horn once and within 1 month they stopped working again.
Ford recalled the cmax charging cord (electric) on august 2nd,2018.this recall was issued because of fire danger.my cord specifically melted under extreme heat and could have easily created a fire if the line had not been on gfi.it is now 5 months later and ford still has not issued replacement cords for this recall.the timeline to replace these cords must be accelerated, it's unacceptable to allow charging cords to be used for charging their cmax vehicle.manufacturer recall number18s24nhtsa recall number18v592
The contact owns a 2014 ford c-max. The contact stated that the plug to charge the vehicle was melting and caused the power outlet in the house to melt. The contact mentioned that the vehicle failed to charge and was unable to operate at times. The contact called sarahsota ford at 888-349-4989 and informed the contact that it was due to user error. The vehicle was not repaired. The manufacturer was not notified. The approximate failure mileage was 35,000.
Wrench light came on meaning contact dealer asap about powertrain issue. I had noticed a few days earlier it seemed to not be switching between electric and engine as well or smoothly when driving. When stationary, the display screen for radio would not come on when getting into the car. Instead it gives message "turning off to conserve battery." car has been well maintained and is at 78000 miles. Took to dealer. Cannot find issue. Codes it is throwing are for battery but they both test good. They reset codes and we went to pick it up. Now key fobs won't work unless the car is turned on. Alarm button on the fob makes the car sound like a fluttering noise, but no real alarm. The dealer is going to keep it more and check it out more. Still has the message about conserving battery on the screen. They hadn't found what caused the battery codes and now more things aren't working.
Excessive torque is too easily applied to the wheels when taking off from a stop causing unexpected traction loss and tire spin even under light acceleration, especially when turning.when driving at speed while passing or otherwise using close to or full power (in a straight line), the car will suddenly pull to one side or the other unexpectedly.any necessary steering correction causes the car to pull to the opposite side and often causes the car to wander across the lane back and forth as i try to maintain control.these issues seem to be related to the high torque of the electric motor as well as the electronically controlled "torque vectoring" differential.an intermittent problem that i've noticed is, when coming to a stop, sometimes the electronics controlling the internal combustion motor get confused, power is applied to wheels in a stuttering fashion, requiring extra force to be applied to the brakes until the engine shuts down (as it normally does when coming to a stop).despite the required date of incident field below, this is not a one time incident and commonly happens on a day to day and/or intermittent basis.
The contact owns a 2014 ford c-max. The contact stated that while driving at 65 mph, the vehicle loss motive power while depressing the accelerator pedal. The check engine warning light was illuminated. The contact pulled over and the vehicle was restarted. The failure recurred five times. The contact took the vehicle to sunbury motors ford (945 n 4th st, sunbury, pa 17801) and an appointment was made to have the vehicle repaired which was still pending. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.
The contact owns a 2014 ford c-max. The contact stated that while driving at 50 mph, an abnormal noise was heard coming from the engine. The failure occurred intermittently.the vehicle was taken to a dealer where the failure was not able to be determined. The vehicle was not repaired. The contact also stated that she experienced a failure with her steering gears. The vehicle was repaired under nhtsa campaign number: 14v514000 (steering). The manufacturer was not notified of the failure. The failure mileage was 1,910.
1st incident the vehicle completely died while i was doing 50mph down a 5 lane road. All electrical went out while i was driving. Lost my power steering and braking was extremely difficult. Had to have the vehicle towed as it would not re-start. 2nd time about two weeks after getting the car "fixed" the vehicle died while i was driving on i75 with same scenario. I was able to pull over on shoulder and had to have the vehicle towed in. 3rd time after getting the "fixed" vehicle back the radio went out, then the clock went wacky, the check engine light came on and when off. Then while running errands the car simply did not restart. No power to the dash, locks, etc. Had to have it towed in. Took the vehicle back again and the 4th time after driving an 1 1/2 hours to work the vehicle would not restart without being jump started. I had it towed to the dealer again and they cannot find anything wrong with it and i am being forced to take back a brand new 2014 ford cmax energi with 4400 miles on it that keeps dying every week. I do not feel safe nor do i want the vehicle any longer. Ford has not yet sent any special assistance to the dealer to help rectify the problem.
Unintended acceleration.i was coasting to a stop for a red light and the car started to accelerate on its own. Jamming on the brakes stopped the car. One of time i was trying to back out of a parking spot and then i put the car in reverse and pressed the accelerator nothing would happened, so i put the car back it park and then back into reverse and still nothing. Next i shifted into drive and the car still wouldnt move when the accelerator was pressed.i put the car in reverse again and pressed the accelerator to the floor and after a second or two the car when flying backwards and i quickly jammed on the brakes.
The average miles per gallon of fuel is incorrect because the fuel usage is incorrect. This vehicle has a display that indicates the amount of fuel used. I reset with every fill-up. It is consistently wrong. Usually low by .5 to .7 gallons. This produces a false average miles per gallon reading.
The contact owns a 2014 ford c-max. The contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2014 ford c-max. The contact received notification of nhtsa campaign number: 16v643000 (latches/locks/linkages) however, the parts to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2014 ford c-max. The contact stated that while reversing out of a parking space, the passenger's side door unlatched without warning. The contact closed the door however, the door failed to remain securely latched. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the door latch mechanism needed to be replaced. The contact referenced nhtsa campaign number: 16v643000 (latches/locks/linkages) however, the vin wasincluded. Grieco ford of delray beach (3000 s federal hwy, delray beach, fl 33483, (561) 908-5708), was contacted and informed of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 53,787. *lnconsumer stated vehicle got included in the recall.
I received a letter informing me of the recall on the door latch, however parts will not be available until possibly the 2nd quarter 2017. Considering my latch on the back opens sometimes, i am certainly concerned for my doors opening with my kids. Having to wait is unacceptable. I should have been provided a loaner car until mine is fixed. I am very10 dissatisfied with ford motor company.
The contact owns a 2014 ford c-max. The contact stated that the transmission started making a grinding and thumping noise. The contact initially took the vehicle to hoffman ford lincoln (600 connecticut blvd, east hartford, ct 06108, (860) 289-7721), but they stated that they could not examine the vehicle for a month. The vehicle broke down on the way from the original dealer and was towed to another unknown ford dealer where it was awaiting diagnostic testing. The contact researched and believed the transmission needed to be replaced. The manufacturer had not been contacted. The failure mileage was 84,000.
2014 ford cmax energi - 70,300 miles purchased new nov. 2014.was driving switch backs down hill with my car in low.i heard a noise and suddenly the car slippedout of gear in neutral. I braked to a stop.put it in park and back to drive and it seemed fine.a week and a later, it did it again in the same down hill place on the switch backs.i really takes off when it unexpectedly slips out of gear.i took it to the ford agency the next day to have it checked.they kept it 42 days (including sundays) but never found the cause.they told me to take the car and come back if it did it again.they could not seem to get the transmission to slip therefore there was no problem.today, july 12, 2017 the agency called and asked me to pay 0ver $900.00 for the rental cars.i told them no.i called the agency weekly to check on their progress and each time was told they didn't have an answer or they couldn't get it to slip.the slipping experience was very unnerving...those few seconds feeling you're out of control felt like minutes. I love my car and just want a guarantee it won't do it again.i'm not sure how many of this make, model and year have 0ver 70,000 miles thus, could this be a factor in the transmission problem with my car that hasn't shown up in a like car with less mileage. I did take out every extended warranty on the car at the time of purchase. The vehicle was definitely in motion when the problem occurred on a 2 lane road.
Transmission makes a loud whining sound when warming up and in gas mode.it is diagnosed by technician as possibly the transmission bearings, but will not know until they dis assemble.quoted $7500 for a replacement transmission. The car only has 84,000 miles. Ford will not work with me on the price.
The contact owns a 2014 ford c-max. The contact stated that upon depressing the accelerator pedal, an abnormal roaring sound came from the engine. No warning lights were illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that there was a defective bearing within the transmission that needed to be replaced. The contact called green ford (3800 w wendover ave, greensboro, nc 27407, (336) 292-8310) where he was informed that his vehicle was no longer under warranty and was then given an estimate for the repair. The vehicle was not repaired. The manufacturer had not been notified of the failure. The failure mileage was 91,000.
On november 26, 2019, pressed the "start engine" button.dashboard flashed with check-engine, service wrench, and "stop safely now" indicators; car energized but would not engage in drive mode.attempted to turn the car off but it would not.fan motor began blowing although never selected.after several minutes, was able to turn car off.after several more minutes i was able to start the car and get home (approx. 2 miles). Could not get car to start for several days.managed to get car started and bring to repair facility (carmax); they could not get started and had car towed to felix sabates ford dealership.after about a week they indicated they reprogrammed battery modules and fixed problem; they returned car to repair facility.went to pick up and exact same sequence occurred; car would energize but could not engage in drive mode and i could not turn off (12/10).car was towed back to ford dealer;2 weeks later car was "fixed" and returned to carmax 12/23/19.carmax could not start car.see nhtsa issue 11016422,10846313, 10783553,10633639 with similar issues.what happens to me when i'm on the interstate a 70mph and the car shuts off?
Excessive torque is too easily applied to the wheels when taking off from a stop causing unexpected traction loss and tire spin even under light acceleration, especially when turning.when driving at speed while passing or otherwise using close to or full power (in a straight line), the car will suddenly pull to one side or the other unexpectedly.any necessary steering correction causes the car to pull to the opposite side and often causes the car to wander across the lane back and forth as i try to maintain control.these issues seem to be related to the high torque of the electric motor as well as the electronically controlled "torque vectoring" differential.an intermittent problem that i've noticed is, when coming to a stop, sometimes the electronics controlling the internal combustion motor get confused, power is applied to wheels in a stuttering fashion, requiring extra force to be applied to the brakes until the engine shuts down (as it normally does when coming to a stop).despite the required date of incident field below, this is not a one time incident and commonly happens on a day to day and/or intermittent basis.
There is a grinding or rubbing sound emanating from the transmission while driving, at any speed (generally not while stationary but sometimes), and the check engine light turns on. The local ford dealership (metro motors, st. Croix, u.s. Virgin islands) found "transmission variator to drive chain loose causing noise" and "[n]o internal serviceable components" and recommended "[r]eplacement of hybrid cvt transmission." the dealership specifically recommends replacement of the transmission part, jm5z-7000-arm, which is the same part indicated in the technical service bulletin 20-2219, published on june 29, 2020, on this same issue of grinding/rubbing noise emanating from transmissions in 2014 ford c-max (among other vehicles). The tsb further provides the part is "eligible under provisions of new vehicle limited warranty," however, the local dealership has stated ford motor company denied the claim, and the ford motor company has said it agrees with the dealership that the claim should be denied.however, the vehicle (mileage: 86,225 miles; years: not yet 7) is under an active new vehicle limited warranty as the terms have not expired. The local dealership is willing to replace the defective part, however, it says it needs written confirmation from ford motor company, which ford motor company has not provided, despite two letters of notice of defective part and multiple phone calls with the customer relationship center.
The contact owns a 2014 ford c-max hybrid. After placing the vehicle in park and turning it off, the contact was alerted that the vehicle independently rolled backwards and crashed into another vehicle. The contact was not in the vehicle at the time of the crash. Upon entering the vehicle and inspecting it, the contact noticed that the vehicle shifted into reverse. The failure occurred on one separate occasion. The air bags did not deploy. A police report was filed and there were no injuries. The vehicle was able to be driven away from the scene. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 18,900.
Wrench light came on meaning contact dealer asap about powertrain issue. I had noticed a few days earlier it seemed to not be switching between electric and engine as well or smoothly when driving. When stationary, the display screen for radio would not come on when getting into the car. Instead it gives message "turning off to conserve battery." car has been well maintained and is at 78000 miles. Took to dealer. Cannot find issue. Codes it is throwing are for battery but they both test good. They reset codes and we went to pick it up. Now key fobs won't work unless the car is turned on. Alarm button on the fob makes the car sound like a fluttering noise, but no real alarm. The dealer is going to keep it more and check it out more. Still has the message about conserving battery on the screen. They hadn't found what caused the battery codes and now more things aren't working.
The contact owns a 2014 ford c-max. The contact stated that while driving at various speeds, a loud high pitch wining sound was present coming from the engine compartment and the check engine light would remain illuminated. The vehicle was taken to the local dealer race ford located at 436 w 250 n warsaw in. Who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure.the failure mileage was 107,000.
The contact owns a 2014 ford c-max. The contact stated that the transfer shaft assembly bearing had failed prematurely which caused an abnormal, grinding sound to come from the transmission while driving at various speeds without warning. The contact had taken the vehicle to a dealer and had the transmission replaced under warranty. Recently, the contact stated that the same failure recurred with the check engine warning light illuminated. The contact had taken the vehicle back to the dealer where they had test driven the vehicle and confirmed that the same transmission defect had recurred. The contact was given an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 160,000.
1st incident the vehicle completely died while i was doing 50mph down a 5 lane road. All electrical went out while i was driving. Lost my power steering and braking was extremely difficult. Had to have the vehicle towed as it would not re-start. 2nd time about two weeks after getting the car "fixed" the vehicle died while i was driving on i75 with same scenario. I was able to pull over on shoulder and had to have the vehicle towed in. 3rd time after getting the "fixed" vehicle back the radio went out, then the clock went wacky, the check engine light came on and when off. Then while running errands the car simply did not restart. No power to the dash, locks, etc. Had to have it towed in. Took the vehicle back again and the 4th time after driving an 1 1/2 hours to work the vehicle would not restart without being jump started. I had it towed to the dealer again and they cannot find anything wrong with it and i am being forced to take back a brand new 2014 ford cmax energi with 4400 miles on it that keeps dying every week. I do not feel safe nor do i want the vehicle any longer. Ford has not yet sent any special assistance to the dealer to help rectify the problem.
Excessive torque is too easily applied to the wheels when taking off from a stop causing unexpected traction loss and tire spin even under light acceleration, especially when turning.when driving at speed while passing or otherwise using close to or full power (in a straight line), the car will suddenly pull to one side or the other unexpectedly.any necessary steering correction causes the car to pull to the opposite side and often causes the car to wander across the lane back and forth as i try to maintain control.these issues seem to be related to the high torque of the electric motor as well as the electronically controlled "torque vectoring" differential.an intermittent problem that i've noticed is, when coming to a stop, sometimes the electronics controlling the internal combustion motor get confused, power is applied to wheels in a stuttering fashion, requiring extra force to be applied to the brakes until the engine shuts down (as it normally does when coming to a stop).despite the required date of incident field below, this is not a one time incident and commonly happens on a day to day and/or intermittent basis.
The contact owns a 2014 ford c-max. After starting the vehicle, the steering wheel seized and failed to turn. After waiting approximately 30 minutes, the steering wheel operated as normal. In addition, the service power steering now warning light illuminated. The failure occurred on multiple occasions. The vehicle was taken to the dealer where the failure was unable to be duplicated. On another occasion, while driving at approximately 55 mph, the steering wheel was difficult to maneuver and the power steering assist fault warning light illuminated. The vehicle was taken to the dealer, who diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The vehicle was not included in the nhtsa campaign number: 14v514000(steering). The vin was not available. The failure mileage was 8,000.
The contact owns a 2014 ford c-max. The contact stated that while driving at 50 mph, an abnormal noise was heard coming from the engine. The failure occurred intermittently.the vehicle was taken to a dealer where the failure was not able to be determined. The vehicle was not repaired. The contact also stated that she experienced a failure with her steering gears. The vehicle was repaired under nhtsa campaign number: 14v514000 (steering). The manufacturer was not notified of the failure. The failure mileage was 1,910.
During last trip with car, parked car while shopping. When leaving store car lost steering and warning light came on in dash indicating power steering assist fault. Car was extremely difficult to drive after that. Waiting for appointment with dealer. Had this happened while turning at a busy intersection it could have been a problem. Car has 100,000 miles so i expect some problems, but i think this could be a safety issue.
While stopped for gas idiot light for power steering failure came on.couldn't steer car.took to ford dealer and they said power assist was broken and need to be replaced, and this would cost $2800.this has been recalled previously on ford taurus and fusion, but was not extended to c-max.it should have been.
Power steering failed without warning.luckily i was going very slow at the time, but needed to abandon vehicle, undriveable without power steering.
I have not been notified of the problem with the doors on my vehicle.
Trunk randomly opening by itself even when keys are not close by. So far has only happened when it is stationary
I am appalled at how ford has taken care of the recall issue 16s30, according to the letter i received the part for this recall will not be available until 2017 second quarter?first of all this is unacceptable,considering this is no fault of mine. What really upsets me is when i tried to open the hatch to load my groceries,it wouldn't open, so i loaded them in my backseat. Well when i pulled out, the hatch opened!what concerns me is what if that would have been my door and my child fell out? i called the dealership as well as ford motor and nothing has been resolved!very poor service from ford
Power electrical horn continues to not work, within 3 year of driving started to have problems and i reattached wires to the horn once and within 1 month they stopped working again.
After over a year of asking they keep saying they can't get the parts from ford at the same time they admit they have received parts but they are not currently available and when i ask to be informed or put on a list they tell me they don't do that.they say i just have to take my chances when i have service or to call weekly or monthly.and now that i have asked about the recall repair more than once when i take the car in for its oil change it seems they have flagged our account and our treatment is very poor.i set an appointment for an oil change recently and asked if they could fix the recall and they said it was a low priority, that they don't provide a customer waiting list and they cancelled my appointment.when i called again they set it back a week after i mentioned that i was planning on going out of town.their meanness simply means i will take our other ford which they have successfully never completed one recall repair on that and the car got so old that they said they no longer have to do the repair but i can now pay for the old recall repairs.thanks penske ford who use to be drew ford in la mesa california
The ford c max comes with the sync system that controls all of the console systems (radio, backup camera, heat/cold, phone, navigation, and usb ports).in the vehicle, the sync system has quit working on multiple occasions while the vehicle is being operated on both city streets and highways.this causes a distraction, and effort by the driver to remedy.additionally, the sync causes the backup camera to go in and out, thus causing a backup hazard.the issue has been brought to ford's service center multiple times, and the vehicle has been in the ford repair shop multiple times, at least four (4) and the issue has not been repaired. The last two times that have replaced major components to remedy the situation, but it has not.
I received a letter informing me of the recall on the door latch, however parts will not be available until possibly the 2nd quarter 2017. Considering my latch on the back opens sometimes, i am certainly concerned for my doors opening with my kids. Having to wait is unacceptable. I should have been provided a loaner car until mine is fixed. I am very10 dissatisfied with ford motor company.
The contact owned a 2014 ford c-max. While the vehicle was parked, the contact observed smoke emitting from the vehicle and flames on the front driver's side. The point of origin of the fire was undetermined. The fire department extinguished the fire. The fire report was inconclusive. The contact was unsure of whether a police report was filed. There were no injuries sustained. The vehicle was towed and the insurance company deemed the vehicle destroyed. The manufacturer was made aware of the failure. The approximate failure mileage was 25,500.
The 2 back passenger doors do not function properly.they become stuck when closed and cannot be opened in a normal manner.the doors require great force to be opened because the inside door panel comes loose and causes the doors to not operate properly.the doors cannot be opened from the inside of the car and must be opened forcefully by an adult.the means that any child sitting in the back seat is unable to exit the car.this has happened on multiple occasions and happens randomly.this is was noted by ford to be an issue with the 2013 c max but they refuse to acknowledge the problem with the 2014 c max making the 2014 a death trap.repeated attempts to have a dealer fix the issue have failed.
Warning light with an engine and wrench appeared for 24 hours.wrench disappeared and then the engine.dealer insisted the car fixed it self and later claimed their tester show no problem. Dealer was using a generic tester which is not designed for high voltage battery system.'hybrid/ev battery balancing circuit stuck' reflected on a personal newer model engine tester. This battery is warranted for 100,000 miles.dealer not using the correct type of engine tester based on the type of battery.
Driver door ajar alertshift to park alertalarm goes off unexpectedly
2014 ford c-max. Consumer stated when he removed his foot from the accelerator, to slow down and stop at a traffic light, the vehicle did not slow down. *tathe consumer tried to depress the brake pedal, but could not and consequently hit another vehicle. Updated 12/14/14
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