We found the following complaints for CHRYSLER PACIFICA (2021)
Read complaints for CHRYSLER PACIFICA (2021)
My issue matches the issue reported in nhtsa id number:ā 11414581.my own words describing the incident:we have a new 2021 phev limited (purchased may 3, 2021), which has with 977 miles (554.5 electric, 423.1 hybrid).on may 24, 2021 my wife had driven about 2 miles to a store parking lot, turned off the car and parked, then came back home, all on electric, all working fine. The car had a full charge when she left so it had 31 miles remaining when she got home. She pulled off on the side of the road in front of our house and put it in park and shut it off. About 30 seconds later (not exactly sure on the timing ) she tried turning it on to drive up our driveway and it wouldnā€™t turn on. The dash just kept saying ā€œpush break and push button to startā€¯. She would do that, and nothing would happen - the message would stay up, then weā€™d here a ding and the message would disappear for a fraction of a second and reappear. This happened many times over a period of about 7 or 8 minutes (i actually recorded it on my phone). At one point we tried putting it in drive and it rolled backwards down the road like it was in neutral, while the the d indicator light flashed (rather than be on solid). She finally got it to turn off, then it started normally.this is unsafe as it sort of appears like the engine is running first (you canā€™t hear anything because itā€™s in electric mode) so you put it into gear and then you roll backward if youā€™re on a slight incline.we have not taken it to the dealership yet because our car was actually delivered with a scratch on the door and is being painted right now.once it is done we will call chrysler care for help and take the car in for service.
We purchased our brand new 2021 chrysler pacifica hybrid limited on april 19th, 2021, from hoblit chrysler dodge jeep ram in woodland ca. At the dealership, my wife and i were able to add user profiles to the uconnect system, thereby customizing our driving experience to fit our individual needs. However, i started to notice a number of issues with the vehicle over the following weeks.uconnect related: 1) the ability to add and remove user profiles disappeared. 2) the uconnect system randomly resets about once every couple weeks. 3) the uconnect system will randomly blast the am/fm radio or will randomly start playing sirius xm at loud volumes. 4) the navigation system will sometimes navigate to the wrong location, despite the address being inputted correctly (i used google maps on my phone to confirm the wrong address).general vehicle issues: 1) the vehicle will sometimes keep itself turned on (despite turning the vehicle off) as long as a phone is connected to the vehicle via bluetooth (the car doesn't drop the bluetooth connection after turning the vehicle off!). 2) sometimes, the vehicle will power on, allow you to shift into other gears, but won't steer or drive (i have video of this).lane keeping assistance: 1) the driver-side lane departure correction is noticeably less accurate than the passenger-side.i'm hoping you all can help get some attention on these issues. It's crazy that chrysler released the 2021 pacifica hybrids with such a faulty uconnect system. The internet seems to suggest that chrysler is and has been aware of all of these issues but has not yet done anything to correct them.mechanically, this car is great, but technologically, it's so bad my wife has on more than one occasion voiced her regret regarding this purchase. Our experiences are not one-offs, these issues are systemic across the 2021 pacifica hybrids.i have videos for items 1 and 2 under the "general vehicle issues" section above.
Here is our list they are "working on"... 1. Had the no start issue 3 times...the first 2 times i could only get it to start using the u-connect app that we got free for the first year or whatever. The 3rd time i eventually got it to start after 3 tries. I did actually record the 2nd attempt so i have video proof of the exact issue. 2. We also have the issue of the entire system not shutting down after turning the car off and completely exiting the vehicle...and even locking it. I can sit outside the van and listen to the music continue playing until it eventually shuts itself off after about a minute. Yes i know there are settings for it to remain playing after turning off the car but it is supposed to turn off when you open the door. 3. We have unreliable mirror folding issues...sometimes they fold when you park and unfold as they should...and sometimes they just don't at all...which really sucks in the garage and 3 kids running around the van. 4. A couple times while driving it, the main 10" screen just went black and all music stopped and then it rebooted itself and showed the chrysler symbol and then all came back online. Side note, my workplace has a 2021 regular gas pacifica and this happened at about our 1 hour mark into a 3 hour trip also...probably a software issue. 5. We don't get even close to 30 miles range on the battery...more like 20 if we are lucky...not sure on this one. 6. The rear lift gate button only works some of the time. Basically if we don't close it within about a minute of opening it, then we have to manually pull it down (we never did get to try using the button up front or the remote, but the actual button at the rear liftgate area just doesn't work reliably). 7. This one is a little strange...but the xm stations don't update the actual song name when sitting in that multi-page view. It will just show the first song that played. The only way to update the song name is to actually hit the media icon to make it go full screen.
When attempting to start the van it will periodically not engage. The gear selector will blink when you select a gear, but it will not respond to throttle. The vehicle will roll however. This becomes a greater problem as you need to remove your foot from the brake to cycle the van back to off. All of these issues are compounded by fact it is a phev and there is no engine noise to help you notice it has not started. Chrysler has said they are aware of the issue, but they have given no information other than a fix is supposed to come sometime in q2 of 2021.
Vehicle broke down twice related to the hybrid electrical system. First incident: vehicle would not start after being parked and turned off; upon attempt to start, vehicle displayed a "service electronic throttle control" error message in dash.second incident: vehicle was in motion on highway at ~65 mph, and suddenly displayed "service hybrid electric system" error message in dash. Vehicle proceeded to enter into turtle mode and began deceleration which is dangerous while on highway.took vehicle in both times to different dealers. Both dealers reported seeing error codes related to the hybrid system. Repair related to the first incident: first dealer flashed the bpcm module. Car ran fine until second incidentrepair related to the second incident: still ongoing. 2nd dealer reported that the 62-way wiring harness needed to be replaced. Dealer ordered mopart replacement part number 68396626aa (the replacement part) to make the repair. At first, 2nd dealer identified dtc codes related to the second incident but could not identify the issue. So 2nd dealer reset the dtc codes without making repairs or further investigation, and attempted to get consumer to pick up vehicle. Chrysler pushed for further investigation, and resulted in identification of the wiring harness issue.
When attempting to start the van it will periodically not engage. The gear selector will blink when you select a gear, but it will not respond to throttle. The vehicle will roll however. This becomes a greater problem as you need to remove your foot from the brake to cycle the van back to off. All of these issues are compounded by fact it is a phev and there is no engine noise to help you notice it has not started. Chrysler has said they are aware of the issue, but they have given no information other than a fix is supposed to come sometime in q2 of 2021.
After 2 weeks and less than 150 miles, the engine misfired during a short drive to the grocery store.the dealer states that a bearing in a lifter seized.
Here is our list they are "working on"... 1. Had the no start issue 3 times...the first 2 times i could only get it to start using the u-connect app that we got free for the first year or whatever. The 3rd time i eventually got it to start after 3 tries. I did actually record the 2nd attempt so i have video proof of the exact issue. 2. We also have the issue of the entire system not shutting down after turning the car off and completely exiting the vehicle...and even locking it. I can sit outside the van and listen to the music continue playing until it eventually shuts itself off after about a minute. Yes i know there are settings for it to remain playing after turning off the car but it is supposed to turn off when you open the door. 3. We have unreliable mirror folding issues...sometimes they fold when you park and unfold as they should...and sometimes they just don't at all...which really sucks in the garage and 3 kids running around the van. 4. A couple times while driving it, the main 10" screen just went black and all music stopped and then it rebooted itself and showed the chrysler symbol and then all came back online. Side note, my workplace has a 2021 regular gas pacifica and this happened at about our 1 hour mark into a 3 hour trip also...probably a software issue. 5. We don't get even close to 30 miles range on the battery...more like 20 if we are lucky...not sure on this one. 6. The rear lift gate button only works some of the time. Basically if we don't close it within about a minute of opening it, then we have to manually pull it down (we never did get to try using the button up front or the remote, but the actual button at the rear liftgate area just doesn't work reliably). 7. This one is a little strange...but the xm stations don't update the actual song name when sitting in that multi-page view. It will just show the first song that played. The only way to update the song name is to actually hit the media icon to make it go full screen.
We purchased our brand new 2021 chrysler pacifica hybrid limited on april 19th, 2021, from hoblit chrysler dodge jeep ram in woodland ca. At the dealership, my wife and i were able to add user profiles to the uconnect system, thereby customizing our driving experience to fit our individual needs. However, i started to notice a number of issues with the vehicle over the following weeks.uconnect related: 1) the ability to add and remove user profiles disappeared. 2) the uconnect system randomly resets about once every couple weeks. 3) the uconnect system will randomly blast the am/fm radio or will randomly start playing sirius xm at loud volumes. 4) the navigation system will sometimes navigate to the wrong location, despite the address being inputted correctly (i used google maps on my phone to confirm the wrong address).general vehicle issues: 1) the vehicle will sometimes keep itself turned on (despite turning the vehicle off) as long as a phone is connected to the vehicle via bluetooth (the car doesn't drop the bluetooth connection after turning the vehicle off!). 2) sometimes, the vehicle will power on, allow you to shift into other gears, but won't steer or drive (i have video of this).lane keeping assistance: 1) the driver-side lane departure correction is noticeably less accurate than the passenger-side.i'm hoping you all can help get some attention on these issues. It's crazy that chrysler released the 2021 pacifica hybrids with such a faulty uconnect system. The internet seems to suggest that chrysler is and has been aware of all of these issues but has not yet done anything to correct them.mechanically, this car is great, but technologically, it's so bad my wife has on more than one occasion voiced her regret regarding this purchase. Our experiences are not one-offs, these issues are systemic across the 2021 pacifica hybrids.i have videos for items 1 and 2 under the "general vehicle issues" section above.
I was driving at just over 70mph in hybrid mode (battery fully depleted for full electric operation) and suddenly the van lost all power and a warning came up on the screen that said "service charging system". The van was totally stalled and had no power, but still had electrical functions. I had to pull over on the side of the road in busy traffic, put the van in park and then restart. After this event, my engine light has remained on and i am attempting to schedule an appointment with the chrysler dealer. This high speed stall in busy traffic was extremely dangerous and i hope that we can resolve this matter effectively. The dash photo i uploaded is not my actual dash, but that is the exact same error screen and engine light that i saw. Exactly the same.
When the car was stopped at a stop sign getting ready to make a right turn, the engine turned off. Though the car was on drive, i was unable to accelerate or move the car. I had to shift to park, restart the car and was then able to drive. This happened eleven days later again, in even scarier circumstances. The engine turned off when i was slowing down in preparation to merge into a highway. The car turned off and stopped and i could not accelerate or drive, holding up the cars behind me. Again i had to shift the car to park and restart the car before i could shift back to drive and start driving. I had my four kids in the car with me and this was extremely dangerous and terrifying for everyone. A car that suddenly turns off in the middle of driving without warning is not safe to be on the road.
My issue matches the issue reported in nhtsa id number:ā 11414581.my own words describing the incident:we have a new 2021 phev limited (purchased may 3, 2021), which has with 977 miles (554.5 electric, 423.1 hybrid).on may 24, 2021 my wife had driven about 2 miles to a store parking lot, turned off the car and parked, then came back home, all on electric, all working fine. The car had a full charge when she left so it had 31 miles remaining when she got home. She pulled off on the side of the road in front of our house and put it in park and shut it off. About 30 seconds later (not exactly sure on the timing ) she tried turning it on to drive up our driveway and it wouldnā€™t turn on. The dash just kept saying ā€œpush break and push button to startā€¯. She would do that, and nothing would happen - the message would stay up, then weā€™d here a ding and the message would disappear for a fraction of a second and reappear. This happened many times over a period of about 7 or 8 minutes (i actually recorded it on my phone). At one point we tried putting it in drive and it rolled backwards down the road like it was in neutral, while the the d indicator light flashed (rather than be on solid). She finally got it to turn off, then it started normally.this is unsafe as it sort of appears like the engine is running first (you canā€™t hear anything because itā€™s in electric mode) so you put it into gear and then you roll backward if youā€™re on a slight incline.we have not taken it to the dealership yet because our car was actually delivered with a scratch on the door and is being painted right now.once it is done we will call chrysler care for help and take the car in for service.
While in ev mode, driving 75 mph on the freeway for at least five minutes, the vehicle suddenly loses power and the accelerator pedal becomes completely unresponsive.my vehicle was slowing down in the carpool lane and i had to carefully find my way to the shoulder to be able to turn the vehicle ev motor back on.there are no warning signs. It is very sudden. This has happened 8 times so far. Dealership service center has inspected and tested the vehicle twice for a few weeks and has not been able to reproduce. My vehicle is available for more inspection but i just initiated a buy back process with chrysler customer care.
I was driving at just over 70mph in hybrid mode (battery fully depleted for full electric operation) and suddenly the van lost all power and a warning came up on the screen that said "service charging system". The van was totally stalled and had no power, but still had electrical functions. I had to pull over on the side of the road in busy traffic, put the van in park and then restart. After this event, my engine light has remained on and i am attempting to schedule an appointment with the chrysler dealer. This high speed stall in busy traffic was extremely dangerous and i hope that we can resolve this matter effectively. The dash photo i uploaded is not my actual dash, but that is the exact same error screen and engine light that i saw. Exactly the same.
We purchased our brand new 2021 chrysler pacifica hybrid limited on april 19th, 2021, from hoblit chrysler dodge jeep ram in woodland ca. At the dealership, my wife and i were able to add user profiles to the uconnect system, thereby customizing our driving experience to fit our individual needs. However, i started to notice a number of issues with the vehicle over the following weeks.uconnect related: 1) the ability to add and remove user profiles disappeared. 2) the uconnect system randomly resets about once every couple weeks. 3) the uconnect system will randomly blast the am/fm radio or will randomly start playing sirius xm at loud volumes. 4) the navigation system will sometimes navigate to the wrong location, despite the address being inputted correctly (i used google maps on my phone to confirm the wrong address).general vehicle issues: 1) the vehicle will sometimes keep itself turned on (despite turning the vehicle off) as long as a phone is connected to the vehicle via bluetooth (the car doesn't drop the bluetooth connection after turning the vehicle off!). 2) sometimes, the vehicle will power on, allow you to shift into other gears, but won't steer or drive (i have video of this).lane keeping assistance: 1) the driver-side lane departure correction is noticeably less accurate than the passenger-side.i'm hoping you all can help get some attention on these issues. It's crazy that chrysler released the 2021 pacifica hybrids with such a faulty uconnect system. The internet seems to suggest that chrysler is and has been aware of all of these issues but has not yet done anything to correct them.mechanically, this car is great, but technologically, it's so bad my wife has on more than one occasion voiced her regret regarding this purchase. Our experiences are not one-offs, these issues are systemic across the 2021 pacifica hybrids.i have videos for items 1 and 2 under the "general vehicle issues" section above.
When the car was stopped at a stop sign getting ready to make a right turn, the engine turned off. Though the car was on drive, i was unable to accelerate or move the car. I had to shift to park, restart the car and was then able to drive. This happened eleven days later again, in even scarier circumstances. The engine turned off when i was slowing down in preparation to merge into a highway. The car turned off and stopped and i could not accelerate or drive, holding up the cars behind me. Again i had to shift the car to park and restart the car before i could shift back to drive and start driving. I had my four kids in the car with me and this was extremely dangerous and terrifying for everyone. A car that suddenly turns off in the middle of driving without warning is not safe to be on the road.
When attempting to start the van it will periodically not engage. The gear selector will blink when you select a gear, but it will not respond to throttle. The vehicle will roll however. This becomes a greater problem as you need to remove your foot from the brake to cycle the van back to off. All of these issues are compounded by fact it is a phev and there is no engine noise to help you notice it has not started. Chrysler has said they are aware of the issue, but they have given no information other than a fix is supposed to come sometime in q2 of 2021.
Here is our list they are "working on"... 1. Had the no start issue 3 times...the first 2 times i could only get it to start using the u-connect app that we got free for the first year or whatever. The 3rd time i eventually got it to start after 3 tries. I did actually record the 2nd attempt so i have video proof of the exact issue. 2. We also have the issue of the entire system not shutting down after turning the car off and completely exiting the vehicle...and even locking it. I can sit outside the van and listen to the music continue playing until it eventually shuts itself off after about a minute. Yes i know there are settings for it to remain playing after turning off the car but it is supposed to turn off when you open the door. 3. We have unreliable mirror folding issues...sometimes they fold when you park and unfold as they should...and sometimes they just don't at all...which really sucks in the garage and 3 kids running around the van. 4. A couple times while driving it, the main 10" screen just went black and all music stopped and then it rebooted itself and showed the chrysler symbol and then all came back online. Side note, my workplace has a 2021 regular gas pacifica and this happened at about our 1 hour mark into a 3 hour trip also...probably a software issue. 5. We don't get even close to 30 miles range on the battery...more like 20 if we are lucky...not sure on this one. 6. The rear lift gate button only works some of the time. Basically if we don't close it within about a minute of opening it, then we have to manually pull it down (we never did get to try using the button up front or the remote, but the actual button at the rear liftgate area just doesn't work reliably). 7. This one is a little strange...but the xm stations don't update the actual song name when sitting in that multi-page view. It will just show the first song that played. The only way to update the song name is to actually hit the media icon to make it go full screen.
I was stopped at a traffic light for several minutes.i started to feel like we were moving and checked the brakes to make sure they were still fully engaged.when i realized that they were and that i was still rolling, i put the car into park.i did bump the semi in front of me.iā€™m not sure if the impact or putting the car in park that stopped me.i have had the car for 3 months and never had anything like that happen.we had the car towed to the dealer and called chrysler to report the problem.an inspector spoke to me and then went to the dealer to inspect the car.a few days later , we received an email saying that there was no manufacturing defect found with few other details about the inspection .we have since called several times to ask questions about the inspection and are told a ā€œsupervisorā€¯ needs to call us back.despite being given several dates/times when this would happen, they have failed to call us back to discuss.
We have had intermittent issues with the rear hatch not closing when any buttons or key fob pushed since purchase.on 7/2/21 aprox 6:30 pm i was walking around rear of the vehicle the rear liftgate was fully open.a passenger pressed rearhatch button to close not realizing at that moment i was walking under i am 61.7" tall the liftgate came down full force on my head it did not beep and retract. It continued pressing down something sharp pierced my scalp and i was knocked to the ground, bleeding from the wound with severe neck and head pain and pain in 3rd right finger i had landed with hand underneath.i was driven to the local er diagnosed with a closed head injury and laceration, ct scans were done of head and neck, and x-ray of right hand, 2 staples were inserted to close the wound.we were able to reproduce and videotape the liftgate failing to stop. A report was filed with chrysler customer care id no 7992588. On july 14 at 1 pm an engineer met us at dealership from bosch and witnessed the lift gate force sensor not engaging twice.he refused to video tape this or to allow us to take a videotape, or to submit the video we had previously taken.he took photographs only. We asked him twice and he stated that he had witnessed the problem and it would be in his report.he downloaded into his laptop from the car computer and told us there was a software update needed for the rear liftgate.on 7/20/21 we received an email from stellantis special investigations fcagroup.com stating that "after review of the inspection report and photos no apparent defect was found with the liftgate operation at the inspection.therefore we respectfully decline any assistance associated with this matter". We had dealership do the software update on 7/21/21.on 7/22 i contacted customer care to receive a written version of the email as it will not print legibly and this was refused.i requested a copy of the engineering inspection report and this was also refused.
When the car was stopped at a stop sign getting ready to make a right turn, the engine turned off. Though the car was on drive, i was unable to accelerate or move the car. I had to shift to park, restart the car and was then able to drive. This happened eleven days later again, in even scarier circumstances. The engine turned off when i was slowing down in preparation to merge into a highway. The car turned off and stopped and i could not accelerate or drive, holding up the cars behind me. Again i had to shift the car to park and restart the car before i could shift back to drive and start driving. I had my four kids in the car with me and this was extremely dangerous and terrifying for everyone. A car that suddenly turns off in the middle of driving without warning is not safe to be on the road.
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