We found the following complaints for CADILLAC XTS (2014)
Read complaints for CADILLAC XTS (2014)
"takata recall"i entered the car to go to church on sunday, june 26, 2016,suddenly there was this bouncing, i stopped to see what was going on and the rear end of the car appeared very low to the ground. I had just driven out of my driveway.the church is about two-hundred feet from mu house.the dealership is saying because there is more than fifty-thousand miles, i am responsible, however, there has been no physical damage done to the car by me or anyone else. This is a manufacturesr error.i need this issue to be addressed immediately.
I was t boned hit by a truck on my side driver side air bags didn't go off and i now have a closed head injury because my head hit the window. Moving through a intersection 10 /15 miles m ph
The airbag light came on and i just recently purchased the car three months ago. I check the car fax and called cadillac customer service. The information that was given by both stated the car never been in a accident and was well taken care of. I took it to the dealership and they stated i need a clock ring and airbag module, which cost over $700 dollars. They also stated that gmc switch the guidelines on the clock ring and they can't install it without the airbag module. They have no ideal why it's been change and now i have to wait for the airbag module because the clock ring want fit. I can't drive me car home because of safety reasons and they had to give me a car for the time being. This have to be some type of defect because there's no way i should be having this issue when everything checked out perfectly. Now they trying to charge me for a part that they didn't know gmc change the specifications on! this light just happen to come on when my car was parked, then my steering wheel controls went out and my horn stopped working. Something it's not right because it was confusion at the dealership and they couldn't explain why gmc change the specifications on the part. The man at the cadillac dealership stated he have to give gmc a call monday but like i stated to him how's that fair to the customer when you all still trying to charge me for apart you all didn't know that change. I've had plenty use certified cars in the past and never has this happen. Those cars that i've had are not expensive as my cadillac. I've have seen the cadillac xts had recalls and for my airbag light that just came on is not a coincidentes.
Cadillac cue system that controls all functions of the vent, air defrost temp, radio, windows, and many other systems of the auto, does not function or respond to touch on the touch screen, this is a safety problem for vision in bad weather ,this is a constant problem with most cadillac xts autos
This vehicle is equipped with a "blind spot detector" system.this system fails "occasionally".this creates a safety issue if it fails when i am trying to change lanes.this has happened at least once.this vehicle has been in for service of this issue 4 or 5 times without any repair. The last time it was in, i was told there are other owners that have this problem and "cadillac is working on a fix". This was more than 5 months ago and i have heard nothing about a fix.i would like this issue addressed on a higher level.
Electric power steering goes out and makes the car impossible to steer or maneuver. Check engine light comes on while in motion and the car loses speed causing other cars to almost rear end you on city streets.
Cadillac cue became non-responsive.we were traveling in a rural area at night with no cell phone service and was depending on the gps in the car.this presented with a safety issue since it was no longer working. This will be the third cadillac cue that has been installed in this car and it has 75k miles on it.the part alone is over $1,200.00.
My cadillac cue touchsense touch screen is no longer functioning at any time, sitting still or while the vehicle is in motion. The screen is spider webbed (delamination of conductive layer of material behind the glass) and no longer allows me to set things like the collision avoidance, auto-braking and lane departure options as well as many other non-safety related features. This is clearly a manufacturing defect and i have read at one time cadillac had a backlog of over 4000 vehicles waiting on replacement cue modules but yet no voluntary recall. Hopefully the ntsha can look into this matter and require cadillac to correct this problem for owners no longer under warranty since some functions set with the touch screen are related to vehicle safety (collision avoidance, auto-braking and lane departure).
Cue (cadillac user experience) system not responsive in a 3 year old car with 92,000miles.although the internet is full of complaints, cadillac would not assume full responsibility to replace part. I was offered a discount (about 20% off) to replace this essential electrical component that should never fail. "the first of its kind technology" that "should serve as a benchmark for the automotive industry" is a complete failure that make the car not usable. The cue system should be a recalled and replaced by cadillac as it impacts essentials such as air conditioning, vehicle setting applications, backup camera, bluetooth, navigation etc. The gm executive office made it sound that is consumable and is the owner's problem.
Cue information system failure. This system failure presents a safety issue being that the navigation system does not work and the hands free also does not work. There seems to be a lot of system failures so, i'm sure that there are a lot more concerned owners.
After i got to work and parked my car i went back to get my coffee mug when it appeared that my car was lowered to the ground as if all the air went out of all of the tires. The air suspension i suppose.also, my display screen has gone out twice since i bought the car six years ago.
The contact owns a 2014 cadillac xts. The contact stated that the instrument panel display screen was cracked. The cause of the failure was not determined. The vehicle was not repaired. Fairfield cadillac located at 400 n. Derr dr, route 15, lewisburg, pa 17837, and the manufacturer were notified of the failure however, no assistance was offered. The failure mileage was 12,000. Consumer's insurance company conducted an investigation and refused assistance because they said that the screen crack was caused by a known manufacturer defect. *dl
At 5:15am, 5/29/14, my xts while parked in my residence driveway spontaneously caught fire.the fire emanated from the engine compartment and destroyed the entire front 1/2 of the vehicle.north farmingdale fd responded and extinguished the fire.no injuries were caused.the nassau county pd and nassaufire marshalls office also responded and after a visual and photo examination determined that the fire started in the area of the brake booster pump.cadillac had issued a recall for this vehicle type on 4/12/14 with the warning that a defect in the brake booster pump could cause a fire and in my case this is exactly what occurred.theoil spillage and vehicle debris also caused extensive damage to the driveway resulting in a complete replacement of the driveway.
Driving on interstate when engine quit running. Was able to get car to shoulder of the road. After a couple of minutes, car started and ran fine. After it started, i immediately contacted onstar; they ran a diagnosis on vehicle and said they found no problems. I later took car to dealer and reported this stall. Dealer said everything checked o.k.
The contact owns a 2014 cadillac xts. The contact stated the navigation screen had spider was fractured and failed to respond when touched. The vehicle was taken to ocean cadillac (17800 ipco rd, miami, fl 33162, (786) 474-3084) where the vehicle was diagnosed and the contact was informed that the touch screen needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was contacted and informed of the failure. The contact was provided a voucher. The failure mileage was 5,000.
The contact owns a 2014 cadillac xts. While driving 60 mph, the cadillac user experience system became inoperable. The vehicle was taken to baierl cadillac (10430 perry hwy, wexford, pa 15090, 724-741-1222) where it was diagnosed that the screen system failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact to call nhtsa to file a complaint. The failure mileage was approximately 66,000.
The contact owns a 2014 cadillac xts. The contact stated that the cue touch screen was unresponsive. Due to the failure, the contact was unable to perform basic electrical functions while driving the vehicle. The contact spoke to flow cadillac (1400 s stratford rd suite b, winston-salem, nc 27103) where an estimate for the repair was provided. The manufacturer was not contacted or notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 40,000.
Cue (cadillac user experience) system not responsive in a 3 year old car with 92,000miles.although the internet is full of complaints, cadillac would not assume full responsibility to replace part. I was offered a discount (about 20% off) to replace this essential electrical component that should never fail. "the first of its kind technology" that "should serve as a benchmark for the automotive industry" is a complete failure that make the car not usable. The cue system should be a recalled and replaced by cadillac as it impacts essentials such as air conditioning, vehicle setting applications, backup camera, bluetooth, navigation etc. The gm executive office made it sound that is consumable and is the owner's problem.
After i got to work and parked my car i went back to get my coffee mug when it appeared that my car was lowered to the ground as if all the air went out of all of the tires. The air suspension i suppose.also, my display screen has gone out twice since i bought the car six years ago.
At 5:15am, 5/29/14, my xts while parked in my residence driveway spontaneously caught fire.the fire emanated from the engine compartment and destroyed the entire front 1/2 of the vehicle.north farmingdale fd responded and extinguished the fire.no injuries were caused.the nassau county pd and nassaufire marshalls office also responded and after a visual and photo examination determined that the fire started in the area of the brake booster pump.cadillac had issued a recall for this vehicle type on 4/12/14 with the warning that a defect in the brake booster pump could cause a fire and in my case this is exactly what occurred.theoil spillage and vehicle debris also caused extensive damage to the driveway resulting in a complete replacement of the driveway.
Driving on interstate when engine quit running. Was able to get car to shoulder of the road. After a couple of minutes, car started and ran fine. After it started, i immediately contacted onstar; they ran a diagnosis on vehicle and said they found no problems. I later took car to dealer and reported this stall. Dealer said everything checked o.k.
Letter from congressman king on behalf of constituent re xts cadillac engine fire.the consumer stated the vehiclehad been recalled on april 7, 2014, for a defective brake booster pump, which could start an engine fire.the vehicle was declared totaled.
This vehicle is equipped with a "blind spot detector" system.this system fails "occasionally".this creates a safety issue if it fails when i am trying to change lanes.this has happened at least once.this vehicle has been in for service of this issue 4 or 5 times without any repair. The last time it was in, i was told there are other owners that have this problem and "cadillac is working on a fix". This was more than 5 months ago and i have heard nothing about a fix.i would like this issue addressed on a higher level.
It is may-be about to happen -as a senior citizen - i feel my new car may be a danger to me ifi park at a location other than a safe parking lot with security. The capless fueling is nicebut not with a feature to lock.it can be opened either while all other doors, windows are locked andsecured with a theft deterrent system. All you do is push the cap and a prank of just putting something in my gas line could cause damage.resulting with my not starting it and/or a de-deterrent to stop me for a robbery or worse. I would believe a hidden tap to un-lock the gas capinside the car for me to open would be better.i had this feature on a 2010 mazda - miata i traded infor the purchase of my xts that they sold in seven days. Please advise as to correcting the issue.
Driving on interstate when engine quit running. Was able to get car to shoulder of the road. After a couple of minutes, car started and ran fine. After it started, i immediately contacted onstar; they ran a diagnosis on vehicle and said they found no problems. I later took car to dealer and reported this stall. Dealer said everything checked o.k.
Short version:while driving approx. 55mph, rear brakes locked up.we pulled over into a parking lot and the brakes were smoking and a small fire appeared on each rear brake.a person who saw us pull into the parking lot ran over and put out the fire on each brake.long version:approx. 2-weeks prior to the above incident, the brake warning light appeared on the dash board.i immediately pulled over and called the dealership and made an appointment.when i restarted the car, the light was no longer illuminated.after the appointment, the dealer stated they could not find anything wrong with the braking system.approx. 1-week later, i was parked in a parking lot.i started my car, released the parking brake, put the car in drive but the car would not move.it appeared the brakes were locked.i called the onstar system, the ran a diagnostic test and found no issues.i shut the car off and restarted the car and the problem disappeared.a few days later, my wife and i were driving in up state new york when the incident above occurred.after returning to ohio, we took the car to the dealer we purchased the car from.they called yesterday and said they replaced the brake pads but found nothing wrong with the braking system.at this point, we assume there is a deeper problem with the vehicle electronic braking system and currently not accepting the car back.we have contacted gm and our case number is [xxx].information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Brake pedal makes a "clunking" noise when released.dealer examined another xts from their inventory and found the same noisy sound upon release of brake pedal.2 more visits were made to my selling dealer for this noisy brake pedal and so far gm has no service bulletins for a fix for this situation.
While wearing my dress shoes for church today (size 13) i pivoted my foot from the accelerator toward the brake pedal and encountered a solid object that prevented me from actuating the brakes.as i pushed harder (presuming something was holding the brake pedal up) my shoe slipped off the solid object and slammed into the brake pedal causing a rather abrupt stop. Upon inspection i could see the solid object was an air vent with a sharp lower edge that grabbed my shoe.clearly, there should some sort of guard over the sharp opening so that even in a panic stop when someone raises their foot even higher than i did, the shoe would easily slip off.
Letter from congressman king on behalf of constituent re xts cadillac engine fire.the consumer stated the vehiclehad been recalled on april 7, 2014, for a defective brake booster pump, which could start an engine fire.the vehicle was declared totaled.
Takata inflattors: had been having difficulty with the steering in my cadillac 2014 cadillac xtsvsport for sometime back in 2017. It would become hard to steer at times when negotiating turns especially or when backing up and turning. Had reported to joe bullard cadillac service department on several occasions and they inspected the vehicle by putting it on the computer to see if and thing showed up which nothing did on the many many occasions which i took the vehicle into the for this concern. Then on november 22nd, 2017; i was traveling on a community street and the vehicle would not turn and i had a server accident with the vehicle as a result. This accident incurred over $22, 000.00 worth of vehicle and property damage which is considered by my auto insurance provider as an at fault accident on my part. Yet in all reality, it is a recall safety issue which could have done others and myself great physical harm.vehicle was in motion.
Electric power steering goes out and makes the car impossible to steer or maneuver. Check engine light comes on while in motion and the car loses speed causing other cars to almost rear end you on city streets.
The contact owns a 2014 cadillac xts. While driving at approximately 10 mph in snowy conditions, the steering wheel seized and all the warning indicators illuminated on the instrument panel. The ignition was turned off and on and the steering returned to normal. The vehicle was taken to a dealer where the diagnosis was unknown. The vehicle was repaired. The manufacturer was made aware of the failure and stated that the vin was not included in nhtsa campaign number: 14v409000 (steering). The failure mileage was approximately 19,500.
While wearing my dress shoes for church today (size 13) i pivoted my foot from the accelerator toward the brake pedal and encountered a solid object that prevented me from actuating the brakes.as i pushed harder (presuming something was holding the brake pedal up) my shoe slipped off the solid object and slammed into the brake pedal causing a rather abrupt stop. Upon inspection i could see the solid object was an air vent with a sharp lower edge that grabbed my shoe.clearly, there should some sort of guard over the sharp opening so that even in a panic stop when someone raises their foot even higher than i did, the shoe would easily slip off.
S10 direct reply expressing concerns about the braking system on his 2014 cadillac xts, his foot catches on the noise sleeve underneath the steering column and does not allow the brake pedal to be fully depressed.the dealer informed the consumer, there was no fix for the problem, and they suggested the consumer remove all the weather mats, and if that didn't work, remove the regular mats. The consumer stated it appeared to help, but it did not cure the problem entirely.
The contact owns a 2014 cadillac xts. The contact stated that the instrument panel display screen was cracked. The cause of the failure was not determined. The vehicle was not repaired. Fairfield cadillac located at 400 n. Derr dr, route 15, lewisburg, pa 17837, and the manufacturer were notified of the failure however, no assistance was offered. The failure mileage was 12,000. Consumer's insurance company conducted an investigation and refused assistance because they said that the screen crack was caused by a known manufacturer defect. *dl
After i got to work and parked my car i went back to get my coffee mug when it appeared that my car was lowered to the ground as if all the air went out of all of the tires. The air suspension i suppose.also, my display screen has gone out twice since i bought the car six years ago.
While driving, suddenly, the rear of the began bouncing wildly almost to the of losing control of the car, i pulled over, and the rear of the car was collapsed onto the tires. Was to drive it very slowly to the dealer and they replace a control module. Six weeks later it does it again and now it needs a rear air compressor. This is a safety problem that should be recalled.
I was driving the vehicle on a city street in traffic at approximately 30 miles an hour and the rear air suspension deflated and the rear of my car was laying on top of my rear tires causing them to rub against the inside of the rear wheel well.as i tried to drive off the tires were grinding up against the inside of the wheel well.i let the car sit as i waited for a tow truck for approximately 40 minutes and when i restarted the car the rear suspension inflated it once again.then before i could make it home the rear air suspension deflated again while in traffic so i had to pullover to the side of the road and call for a tow truck again.as i was waiting for the tow truck approximately 40 minutes past again so i started the vehicle and the rear suspension and inflated properly and this time i was able to drive the car home and park in the garage. When i came out to the vehicle the next day and started the car the air suspension is now working just fine but i'm afraid to drive it because if the air suspension deflates again i'll be stuck in traffic somewhere.
Takata inflattors: had been having difficulty with the steering in my cadillac 2014 cadillac xtsvsport for sometime back in 2017. It would become hard to steer at times when negotiating turns especially or when backing up and turning. Had reported to joe bullard cadillac service department on several occasions and they inspected the vehicle by putting it on the computer to see if and thing showed up which nothing did on the many many occasions which i took the vehicle into the for this concern. Then on november 22nd, 2017; i was traveling on a community street and the vehicle would not turn and i had a server accident with the vehicle as a result. This accident incurred over $22, 000.00 worth of vehicle and property damage which is considered by my auto insurance provider as an at fault accident on my part. Yet in all reality, it is a recall safety issue which could have done others and myself great physical harm.vehicle was in motion.
The leveling system in rear goes flat, both tires almost touching fender well with no warning lights while driving down the road. Very dangerous. The first time it happened my wife was driving and scared the hell out of her then a couple days later i started it up and the air shocks went back up, we thought it was ok til yesterday when it happened again driving down the road. Now it sits in my driveway with the rear wheels sitting on rear fender wells. Both times we had no warning. The car has 35,000 miles
My 2014 xts has 25k miles.the rear electronic air ride suspension intermittently fails causing the rear end of the car to be lowered almost to the ground making it very dangerous to drive even at low speed.the occupants of the car are tossed around while the car is in motion due to no suspension making it very hard to maintain control of the car.this condition has happened several times while the car was moving at speeds less than 30 mph.the electronic suspension started out fine then within minutes the electronic suspension failed.my fear is it will randomly happen while at high speed on a highway which i've read has happened to several another xts owners.my mechanic has replaced relay sensors and has successfully tested the air ride compressor motor and it still fails at random times. Having this condition happen especially at high speeds is a serious safety issue and could result in a major accident causing injury or death.this should be a priority to resolve, read carcomplaints.com for similar complaints.
Cue information system failure. This system failure presents a safety issue being that the navigation system does not work and the hands free also does not work. There seems to be a lot of system failures so, i'm sure that there are a lot more concerned owners.
Car shuts off while driving
This vehicle is equipped with a "blind spot detector" system.this system fails "occasionally".this creates a safety issue if it fails when i am trying to change lanes.this has happened at least once.this vehicle has been in for service of this issue 4 or 5 times without any repair. The last time it was in, i was told there are other owners that have this problem and "cadillac is working on a fix". This was more than 5 months ago and i have heard nothing about a fix.i would like this issue addressed on a higher level.
Driving down a highway, no cars around, the stationary component of the sunroof, exploded out, one of the pieces of the glass was expelled and hit the trunk, making a deep scratch. No discernible cracks or history of issues. Weather was 65 degrees fahrenheit. No sudden change in temperature or moisture. Clear skies, not overcast or sunny. No damage to the underlying sliding cover. The unsafe condition is if the cover would have been retracted and my children in their car seats. The spontaneous explosion would have sent pieces of glass down, cutting them.
Cadillac cue system freezes, and screen has spider webb's , system doesn't work , replace the system in 2017 , now it's occurring again. Happens while driving or parked
Driving vehicle on hwy 408 (east west expy) on friday afternoon around 5pm on 6.23.17, and front part of the panoramic sunroof shattered.i heard what sounded like an explosion coming from top of car.pulled over and saw that the outisde glass of the front part of the sunroof had shattered with glass coming into mydriver side as well as i am sure the remaining glass shattered towards outside. I do not understand how this could happen while driviing under normal circumstances. The experience was shocking and frightening.i was glad there were no passengers with me.i went to massey cadillac located on orange blossom trail in orlando.i want this documented by the dealer and urging for a solution to this situation.there were no objects coming from above that hit the sunroof.it would have had to be, in my opinion somethng very very heavy!the dealer service rep stated that i come back on monday, 6.26, 17 to see what is decided on the matter.this is a safety issue that could have ended tragically.i depend on my car for business .
The airbag light came on and i just recently purchased the car three months ago. I check the car fax and called cadillac customer service. The information that was given by both stated the car never been in a accident and was well taken care of. I took it to the dealership and they stated i need a clock ring and airbag module, which cost over $700 dollars. They also stated that gmc switch the guidelines on the clock ring and they can't install it without the airbag module. They have no ideal why it's been change and now i have to wait for the airbag module because the clock ring want fit. I can't drive me car home because of safety reasons and they had to give me a car for the time being. This have to be some type of defect because there's no way i should be having this issue when everything checked out perfectly. Now they trying to charge me for a part that they didn't know gmc change the specifications on! this light just happen to come on when my car was parked, then my steering wheel controls went out and my horn stopped working. Something it's not right because it was confusion at the dealership and they couldn't explain why gmc change the specifications on the part. The man at the cadillac dealership stated he have to give gmc a call monday but like i stated to him how's that fair to the customer when you all still trying to charge me for apart you all didn't know that change. I've had plenty use certified cars in the past and never has this happen. Those cars that i've had are not expensive as my cadillac. I've have seen the cadillac xts had recalls and for my airbag light that just came on is not a coincidentes.
While wearing my dress shoes for church today (size 13) i pivoted my foot from the accelerator toward the brake pedal and encountered a solid object that prevented me from actuating the brakes.as i pushed harder (presuming something was holding the brake pedal up) my shoe slipped off the solid object and slammed into the brake pedal causing a rather abrupt stop. Upon inspection i could see the solid object was an air vent with a sharp lower edge that grabbed my shoe.clearly, there should some sort of guard over the sharp opening so that even in a panic stop when someone raises their foot even higher than i did, the shoe would easily slip off.
Takata inflattors: had been having difficulty with the steering in my cadillac 2014 cadillac xtsvsport for sometime back in 2017. It would become hard to steer at times when negotiating turns especially or when backing up and turning. Had reported to joe bullard cadillac service department on several occasions and they inspected the vehicle by putting it on the computer to see if and thing showed up which nothing did on the many many occasions which i took the vehicle into the for this concern. Then on november 22nd, 2017; i was traveling on a community street and the vehicle would not turn and i had a server accident with the vehicle as a result. This accident incurred over $22, 000.00 worth of vehicle and property damage which is considered by my auto insurance provider as an at fault accident on my part. Yet in all reality, it is a recall safety issue which could have done others and myself great physical harm.vehicle was in motion.
The contact owns a 2014 cadillac xts. While having a tire replaced on the vehicle, the contact was informed that the rims were bent. The vehicle was taken to frank kent cadillac (3500 w loop 820 s, fort worth, tx 76116, (817) 385-1736) to be inspected, but the dealer was unable to provide a cause for the rim failure. The rims were not replaced. The manufacturer was notified of the failure. The approximate failure mileage was 85,500.
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