We found the following complaints for CADILLAC XTS (2013)
Read complaints for CADILLAC XTS (2013)
While driving the airbag light came on i took it to the dealership to have it check they said the passenger airbag need a new module and also while driving the hazards light came on and also came on while park in my driveway
The contact owns a 2013 cadillac xts. After exiting the driveway, the vehicle began to operate abnormally. The contact noticed that the suspension was off balance. The contact discovered that the driver's side air bag fell from underneath the vehicle as an unknown warning indicator illuminated. The contact drove back home and inspected the vehicle himself, but he was unable to remedy the failure. The contact spoke with hawk cadillac of joliet (2001 w jefferson st, joliet, il 60435, 815-600-7027) and was informed that there were no recalls associated with the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 49,000.
Passenger side airbag will not activate. She weighs 115 lbs, is 5'1". She sits on 3 inch memory foam cushion for back for eight years, no structure, only foam. In eight years she has used cushion, we have owned 5 cars and have rented over 40 cars and she has never had a problem with the passenger airbag activation. Cadillac says the system is ok. I asked to try on another xts and it still did not activate. This is a design problem. I understand that some cushions might interfere with the airbag system, but this thin cushion does not. I should say it works in corvettes and worked in the loaner 2013 cts cadillac. The seat in the xts is a new design and i believe it is defective. The seat is not flat and requires a much heavier person to activate the airbag. I believe this is unsafe. The safety issue is that many older people, such as would purchase a cadillac, do use cushions and will either not be aware of or will ignore the fact thatthe passenger airbag will not work. I returned my cadillac (and lost $14,000) as i had to choose between my wife or the car. I purchased a lexus ls460 and the airbag worked perfectly with her cushion.
Dic(digital information cluster) fails to come on when i start the car. This is an electronic dashboard and also affects all the steering wheel controls including cruise control, turning signals and heads up display.without the system you are essentially driving blind. I notified cadillac customer service a few months ago and they said they would replace the part but i would have to pay for the labor but they have not done so thus far. This instrument failure apparently happens often and through 2015 they had a service call to replace the part but i was not notified and it did not happen in my car until recently.
Radio, navigation, cd, any media connection: cannot access anything except the 5 saved stations can be accessed by the controls on the steering wheel.power windows: on two occasions we found all four windows down and the car was locked. First time, when we returned to our vehicle in a walmart parking lot. Second time, the vehicle was parked and locked in our carport.
Brakes squeal when vehicle placed in reverse on inital movement after setting all night (interstate battery)battery drained totally dead after 1 year of service on new battery. Car was driven to store, parked, after shopping the car was dead would not crank.nothing was left on to drain-----mechanic said it was inherant on some vehicles.
The navigation system in my 2013 cadillac xts is inoperative.cadillac has known about this issues since 2013.the screen cracks and the navigation and heater controls do not function.you can see some of the complaints on this website - www.freshcadillac.com/-cue-touch-screen-not-working
The contact owns a 2013 cadillac xts. The contact stated that the touch pad on the instrument panel failed to operate. The vehicle was taken to fitzgerald cadillac annapolis (34 hudson st, annapolis, md 21401, (301) 261-8246) where the contact was informed that the touch screen needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The vin was not available. The failure mileage was 19,000.
Left brake light repaired numerous times- under and after warranty, still not working.cue system cracked post warranty not usable, navagation hazzard, backup hazzard does not allow for hands free driving.this is a common issue, should be a recall as replacement is very costly and the problem repeats with the replacement item cue.
The cue system in my car does not work and has not worked since september, 2018.this affects the navigation system, phone system, climate controls (heating and cooling), radio and weather channel.right now the system is frozen.this issue has been know by cadillac since 2013.
In light of the recent gm's recall for faulty ignition switches, these car have a problem too! it is way to easy to accidentally shut the car off by touching the stop start button on the dash. We did this at a stop light and had to put the car in park and step on the brake to restart it. I later tested what would happen while the car was moving at 35 mph if the stop/start button was hit. The car shut off and there were no power brakes or power steering. I imagine the air bags wouldn't work either. To restart the car, it needs to be in park or neutral with the break applied. If this happens at freeway speeds in traffic, the car would be difficult to maneuver to the side of the road without power steering. People might wind up in the middle of the road stopped too.isn't this the same symptoms of the recalled gm ignition switches? by the way, this isn't the only car on the road with an exposed start/stop button. Thank you
For the last few days, the car has been losing all electrical power. Most recently the car lost power while driving. All other times the car was stationary. Have not driven it since saturday 02/22/20, when died while driving.
2013 cadillac xts4.consumer writes in regards to receivingprofessional and satisfactory customer servicewhen consumer dropped off vehicle at dealership for recall.
Battery issues. Took vehicle to dealer and they stated vehicle needed new battery since i dont drive it long distance. Battery replaced at no charge. 6 months later same issue. Car wont start battery dead. Took vehicle back to dealer who stated that since i only drive it about 10 miles a day the vehicle drains the battery because of all the electrical components. This is a issue i believe cadillac is awate of and nneds to fix. Or when selling the vehicle should of told me if i dont drive long distance then i should be the car or the electrical system wont work. My other issue is that once the car is off if something is drainingbthe battery it can cause a fire.
The cue screen has gone black for the second time within a year. I initially thought it was a defect with the screen itself the first time around. I took it to prestige cadillac and had it replaced. Everything worked fine until about 2 weeks ago when it went out again. Not only did the screen go out again, but all the steering wheel controls and my turn signals. I took it to prestige again and they told me it was the radio receiver which costs $800+ to replace. I suggested they look into the electrical system and they said it would be $650 to get a diagnosis, and repairs could be in excess of 2k. I'm appalled that i should even have to keep paying for this faulty vehicle. I didn't build it!
The contact owns a 2013 cadillac xts. While driving approximately 30 mph, the vehicle slowed down on its own and the traction control and check engine warning indicators illuminated. The vehicle was taken to armen cadillac in plymouth meeting, pa, 610-272-5545, where it was diagnosed, the dealer replaced the battery and the battery control module. The failure recurred four months later and the vehicle was taken back to the same dealer. The technician diagnosed that the battery needed to be replaced. The contact reminded the technician that the battery was replaced four months ago. The technician insisted that the battery needed to be replaced again. The battery was replaced and the failure recurred as soon as the contact drove back home. The manufacturer was made aware of the failure and stated that the failure would be followed-up with by the dealer. The vehicle was not repaired. The failure mileage was approximately 47,000.
I have a warning service side detection on my dic and i took it to the cadillac dealership and they want to charge me $1500 to change a module in the rear bumper. They know that this a common issue with a lot of gm vehicles especially cadillac.i want to file a complaint against this and ask for a recall because i was told that if i don't fix this issue it will stop other things in vehicle from working like the brakes or steering while driving the car. This is very dangerous and i wish something is done about this before someone gets hurt over this issue that is widely known from gm. Thank you for your time and god bless.
Car lost engine power, power steering, power breaks and all electrical function except for hazard lights. This has happened 7 times and i have taken it for two repairs. I have to cruise to a stop and restart the vehicle.
Here's an excerpt from an email i sent to mary barra at gm and steve carlisle at cadillac... This particular cadillac has a problem. You've known about it ever since 2014 and have done everything to avoid owning and fixing it. I'm referring to the touch screen on (almost) all of your cars from model years 2013 through 2018.not only does the navigation system no longer work but cadillac owners can't access the radio, heat/cool controls, fan control, defrost settings, etc. This becomes a huge safety issue when i have to take my eyes off the road to try alternative measures. I can't even use the car's phone icon in emergencies.fix the problem with the touch screen. The message you're sending to current and future used cadillac owners is not in your best future business interests. You're also putting all cadillac owners in jeopardy.if the cadillac name and reputation doesn't mean anything to you then why should i, again, buy a cadillac for my next car. You're killing an american icon.
The contact owns a 2013 cadillac xts. While coming to a stop at 20 mph, the vehicle sputtered without warning and stalled. The vehicle was able to be restarted. The vehicle was taken to a dealer where it was diagnosed that the battery cables needed to be replaced. The vehicle was repaired; however, the failure recurred several times. A few times, the vehicle had to be towed to the dealer and would lock the contact in and out of the vehicle. The manufacturer was made aware of the failure. The failure mileage was 22,000.
The battery cable, specifically the positive one, does not conduct the electricity from the fully charged battery to the started, leaving the car to not start, or take multiple attempts to start. Even though the battery if fully charged, the volts making it to the care are 9-10 volts. Voltmeter suggests that there are 12 volts in battery, but only about 9 in the positive cable. I'm told this is a common issue in these models, and that it's due to a loosely wound cable.
In the last two years the car randomly has a complete power failure and loss of power and electrical while driving.without warning the engine shuts down and all lights, dash panel, power steering, power brakes, etc completely shut down requiring the car to coast to a stop and put into park at which time the car will restart.this has happened approximately 10 times in the last two years.the dealership informed me it was an issue with the battery and replaced but occurred again a month later and they had no codes to indicate what was happening.on two occasions the car lost power in heavy traffic and wouldn't start for 10 minutes at which time it suddenly had power with the radio and lights turning on again.looking online i've found numerous issues similar to mine with 2013 models but no fixes have been found.this is extremely dangerous to have happen driving in heavy traffic and suddenly have no power, especially without power steering or brakes requiring longer stopping distances, and time to attempt to steer to the shoulder.
The vehicle will suddenly shut down. This happened while drivingin traffic.the whole car just stopped. With no control, i was able to pull off the side of highway. The flashers was the only thing working. From time to time it would appear that the batterywas dead but it was a new battery. My fear is that the the will do this on the interstate. Also, the glove compartment does not work.
The contact owns a 2013 cadillac xts. While driving 10 mph, the contact noticed an abnormal odor and observed smoke coming from the dashboard. The contact was alerted by another driver that there were flames underneath the vehicle. The fire was extinguished by the fire department. The vehicle was towed to an independent mechanic. A police report was filed. The contact had to go to the hospital due to smoke inhalation. The manufacturer was not notified. The failure mileage was approximately 69,000.
The new cadillac touch-screen interface is a horrible safety issue.why does no one at cadillac remember how important ergonomics are for safety, and how almost everything in the car must be operable by feel, allowing the driver to keep his eyes on the road?touch-screen offers no tactile feedback. It demands that the driver take his eyes off the road.advertising campaigns about how bad texting-while-driving is are now common. And now a car company, cadillac, no less, comes out with an interface that requires the car be operated by "texting". Totally unbelievable!how many people involved here, including the folks who designed and executed the advertising, were "asleep at the wheel"?and this from a "leading" car company!?!?!it is time to recall all cars that have been built with a touch-screen interface and replace those interfaces with a properly designed tactile interface.i am definitely against the litigiousness of our society, but the first time someone crashes because they are foolishly interacting with your ridiculous touch-screen interface, i hope some lawyer sues cadillac (and individually every person at cadillac working on or responsible for this atrocity of an interface) off the face of the earth. Also, anyone who buys one of these cars should be somewhat liable for any damage they cause for choosing to buy and operate a "texting" interface car.
I purchased this car in december, 2019. The first problem is that they had to changed the radio. The second problem with the car is that the hazard 4-way flasher stopped working and was on permanently and because of that it killed the car battery. I called the cadillac dealer and they told me to bring the car in. I git it jumped start and took it in that was in august, 2020. They told me the switch was no longer good and needs to be changed. It cost me over $400 to be fixed. On the day i picked up the car i noticed it a signed on the dash but i did not know what it meant but the car started to bounce. The following day i was on my way to ny from ny so i took lots of highway, from 287, rt 80 and so on into long branch, ny. On my way i almost lost my life because the car was bouncing out of control. I called the dealer and reported what had happened. Matthew told me to bring back the car to see what happed. I left the car for couple of days i think it was 8/28/2020. He called me on 9/1/2020 to let me know that the air suspension controlmodule had failed and it would cost me over $1700.00 to be fixed. Since that time the car has been sitting in my drive way and cannot drive because i do not have that money to get it fix. The car only had 56,000 miles on it and that should not have happen. Does this car has a defect and should be recalled? i am paying car payment and insurance for a defected car.please let me know what i should do here. I have uploaded the odometer reading and the statement from the dealer. Thank you
Intermittently my electronic panel will shut down and no electronic functions will operate.typically they will return power in about an hour or less.there has been a time in the last 15 days that the power did not return and i had to have the car towed to the dealership.turns out that resulted in a fuse replacement for $125.the emergency flashers will randomly come on and the dealer would not cover it until i called gm headquarters and they got the dealer to cover it under a notice issued for the vehicles of my type but not my vin number.my brakes squeak frequently but the dealer tells me that is normal but will not tell me if the recall had been fixed for that item.my brake lights and flashers will come on when i am driving, starting the car or park the care and leave it for some time.this happens like the electrical system shutdown, without any warning, in all seasons, during all times of the day or night, after extended or short duration trips.there is noting i have found to help me predict the occurrences and lately i don't drive it for fear of being stranded unless i am alone.since the dealer can not duplicate the issue they are not willing to repair it and want me to pay $600 to have the body control module replaced in hopes that will clear up the problems.
The contact owns a 2013 cadillac xts. The contact stated while driving 15 mph, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with nothing needing to be replaced. The vehicle was not repaired. The contact then stated 3 months later, the vehicle stalled again. The vehicle was then taken back to the dealer where it was diagnosed with the radio module needing to be replaced. The vehicle was repaired however, the failure recurred a month later. The contact then took the vehicle back to the dealer where it was diagnosed with the battery needing to be replaced. The vehicle was repaired however, the failure recurred four months later. The contact then took the vehicle back to dealer where it was diagnosed with the radio needing to be replaced. The vehicle was repaired however, the failure persisted. The vehicle was then taken back to the dealer for the fourth time where it was diagnosed with an unknown fuse needing to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer had not been informed of the failure. The failure mileage was approximately 72,435.
Vehicle radio and dashboard is completely blackout, started flashing and later went black in a month time.
The cadillac electric cue system screen malfunctions causing the operational system to shut down.this involves the heating, navigation system etc...this has been an ongoing issue with cadillac since 2013.the only way that they will repair the system if it is under warranty.
I purchased this car used in 2/2017, great car,until it starts acting up, it doesn't matter what speed or distance you are going, all the lights start flashing and loses speed till it completely stops and will not turn back on. You unplug the battery and take all the fuses out, plug battery back in and insert all fuses and it will restart. It will leave you stranded anywhere, after a week of purchase, took it back to dealership, they supposedly worked on it, only had 30 days of warranty, a few months later started again and will randomly do it. It is not a reliable car and dangerous, i have drove it here in city limits only, i do not trust it to leave town.
The car shut off while i was driving mid speed. This has happened multiple times luckily i wasnt on the highway. But this has happened many times so glad no other cars hit me, or i didnt crash with my kids in the car. This is so scary and i need cadillac to look into this issue.
Radio touch screen not working,(navigation, clock, hard to get radio to work, can't get to navigation, can't set clock, or use either icon on touch screen)
6 months after i purchased this vehicle the cue system completely stop functioning so i had that replaced at lee chevrolet costing around $1000.now the rear shocks are stuck in the upward position causing a ride similar to a gocart. This is going to be my last repair on this vehicle then it will be no more cadillac's for me. This vehicle only has about 80,000 miles on it so i feel gm should have a recall on these cars im sure they know about all of these issues with a car costing $50,000 plus when it was new.
While driving the airbag light came on i took it to the dealership to have it check they said the passenger airbag need a new module and also while driving the hazards light came on and also came on while park in my driveway
Code; 6001cpacue screen does not respond to touch. I took a look on social media, and this turns out to be a very common occurance with the cadillac! i feel general motors knew about this malfunction and a recall needs to occur asap. Also the customers that paid to have issue fixed,should be reimbursed as soon as possible! issue happened while vehicle was moving
The dash wenttotal blank for about 15 min.
I purchased this vehicle october 20th 2017 and within 2 weeks the service driver assistance system light came on. Took it to dealer was told was old code and erased a few days later same message came on was told dash was cleared and gm case filed. A few days later light came on for 3rd time. Dealer toyed us around about fixing it but finally supposedly did with new sensors in seat. Since then i have been having major electrical issues with my abs system and key fob. Key fob becomes unresponsive and abs light comes on and off. Took car to dealership was told abs sensor was supposedly broke and not covered under warrentee and they refused to fix the issue for me. I am very affraid to drive the vehicle it sits parked in my yard and i paid over 20k for it. I feel i have been taken advantage of because i have a disability with my speech. I have documentation about key fob and abs i can send if needed. The car was driving when the abs light came on went off and traction control came on then off then back on. The key fob wouldnt work when trying to turn car off because it has push button the fob controlls starting it and turning it off.
I purchased this car used in 2/2017, great car,until it starts acting up, it doesn't matter what speed or distance you are going, all the lights start flashing and loses speed till it completely stops and will not turn back on. You unplug the battery and take all the fuses out, plug battery back in and insert all fuses and it will restart. It will leave you stranded anywhere, after a week of purchase, took it back to dealership, they supposedly worked on it, only had 30 days of warranty, a few months later started again and will randomly do it. It is not a reliable car and dangerous, i have drove it here in city limits only, i do not trust it to leave town.
Abs, traction control light come on when driving. Front camera error, side detection off comes on seems to really be affected by cold temps. Glass over control station also has hairline cracks all the way around that occurred during or -degree weather this winter unsure of date
While traveling in parking lot, another car pulled out in front of me.as i tried to brake to avoid a collision, i noticed it was taking an inordinate amount of brake pressure to slow down vehicle.looked at tachometer and rpm's were over 4000 in drive and not losing speed.applied brake pressure with both feet attempting to slow vehicle down.had to slam vehicle in neutral and tap on accelerator pedal numerous times to return engine to idle rpm's.took vehicle to cadillac dealer who advised computer said nothing occurred.this safety defect occurred again in april 2014 with same results.the dealership installed a computer monitor on vehicle after second incident, which has since been removed.cadillac has been sent two letters regarding this incident and has taken no action except to advise them if it happens again.i really am not looking forward to this serious malfunction occurring again as it may result in unfortunate results.
The car shut off while i was driving mid speed. This has happened multiple times luckily i wasnt on the highway. But this has happened many times so glad no other cars hit me, or i didnt crash with my kids in the car. This is so scary and i need cadillac to look into this issue.
In the last two years the car randomly has a complete power failure and loss of power and electrical while driving.without warning the engine shuts down and all lights, dash panel, power steering, power brakes, etc completely shut down requiring the car to coast to a stop and put into park at which time the car will restart.this has happened approximately 10 times in the last two years.the dealership informed me it was an issue with the battery and replaced but occurred again a month later and they had no codes to indicate what was happening.on two occasions the car lost power in heavy traffic and wouldn't start for 10 minutes at which time it suddenly had power with the radio and lights turning on again.looking online i've found numerous issues similar to mine with 2013 models but no fixes have been found.this is extremely dangerous to have happen driving in heavy traffic and suddenly have no power, especially without power steering or brakes requiring longer stopping distances, and time to attempt to steer to the shoulder.
Abs, traction control light come on when driving. Front camera error, side detection off comes on seems to really be affected by cold temps. Glass over control station also has hairline cracks all the way around that occurred during or -degree weather this winter unsure of date
The contact owns a 2013 cadillac xts. While the brake pedal was depressed, the push start button failed to start the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The vin and failure mileage were unknown.
When the car is on idle either in park or drive, with the barake on the engine vibrates. This occurred with the ac off. I have 32k miles and i took it to my dealer in venice fl and the service rep didnt even allow it to go to the service technician. He got in the car with me and he said it was normal and recomended a fi cleaner. I am concerned that the car will hesitate and my family and i may het into an accident. I did some reasearch on line an apparently others have the same problwm but gm has no fix. Please help.
My 2013 xts with 23,000 miles just stopped. In the middle of the road because some vent screen had a tear in it.the air blew on the engine just shut off in the middle of a 3 lane road.everyone please be cautious there was no warning it just shuttle down.
The contact owns a 2013 cadillac xts. The contact stated while driving 15 mph, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with nothing needing to be replaced. The vehicle was not repaired. The contact then stated 3 months later, the vehicle stalled again. The vehicle was then taken back to the dealer where it was diagnosed with the radio module needing to be replaced. The vehicle was repaired however, the failure recurred a month later. The contact then took the vehicle back to the dealer where it was diagnosed with the battery needing to be replaced. The vehicle was repaired however, the failure recurred four months later. The contact then took the vehicle back to dealer where it was diagnosed with the radio needing to be replaced. The vehicle was repaired however, the failure persisted. The vehicle was then taken back to the dealer for the fourth time where it was diagnosed with an unknown fuse needing to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer had not been informed of the failure. The failure mileage was approximately 72,435.
Car lost engine power, power steering, power breaks and all electrical function except for hazard lights. This has happened 7 times and i have taken it for two repairs. I have to cruise to a stop and restart the vehicle.
The contact owns a 2013 cadillac xts. While coming to a stop at 20 mph, the vehicle sputtered without warning and stalled. The vehicle was able to be restarted. The vehicle was taken to a dealer where it was diagnosed that the battery cables needed to be replaced. The vehicle was repaired; however, the failure recurred several times. A few times, the vehicle had to be towed to the dealer and would lock the contact in and out of the vehicle. The manufacturer was made aware of the failure. The failure mileage was 22,000.
The new cadillac touch-screen interface is a horrible safety issue.why does no one at cadillac remember how important ergonomics are for safety, and how almost everything in the car must be operable by feel, allowing the driver to keep his eyes on the road?touch-screen offers no tactile feedback. It demands that the driver take his eyes off the road.advertising campaigns about how bad texting-while-driving is are now common. And now a car company, cadillac, no less, comes out with an interface that requires the car be operated by "texting". Totally unbelievable!how many people involved here, including the folks who designed and executed the advertising, were "asleep at the wheel"?and this from a "leading" car company!?!?!it is time to recall all cars that have been built with a touch-screen interface and replace those interfaces with a properly designed tactile interface.i am definitely against the litigiousness of our society, but the first time someone crashes because they are foolishly interacting with your ridiculous touch-screen interface, i hope some lawyer sues cadillac (and individually every person at cadillac working on or responsible for this atrocity of an interface) off the face of the earth. Also, anyone who buys one of these cars should be somewhat liable for any damage they cause for choosing to buy and operate a "texting" interface car.
The contact owns a 2013 cadillac xts. The contact stated that while driving 55 mph in rainy weather, the driver assistance package failed to operate. The vehicle was taken to the dealer for diagnosis where it was stated that the package would not operate in the rain. The manufacturer was not notified. The approximate failure mileage was 8,000.
Right turn signal failure.. All of my right turn signal marks go out. Front, mirror, and rear. The dealer where i took the my vehicle to said that they could not get it to reproduce the problem. I was told that in their diagnostic that it was showing the front turn signal failure and i had a picture of the rear turn signal failure. They told me i needed to video tape it when it happens. While i'm driving???i contacted gm and opened a case on it which got the dealer to take it in. I got the vehicle back and it still did the same thing. I called gm back up and told them is wasn't fixed and they told me that the district manager said to close the case and to go get it fixed somewhere else. As of 2/16 i am still awaiting to get the vehicle fixed. The district manager of gm told the dealer not to fix it.
2013 cadillac xts4.consumer writes in regards to receivingprofessional and satisfactory customer servicewhen consumer dropped off vehicle at dealership for recall.
Vehicle radio and dashboard is completely blackout, started flashing and later went black in a month time.
I purchased this vehicle october 20th 2017 and within 2 weeks the service driver assistance system light came on. Took it to dealer was told was old code and erased a few days later same message came on was told dash was cleared and gm case filed. A few days later light came on for 3rd time. Dealer toyed us around about fixing it but finally supposedly did with new sensors in seat. Since then i have been having major electrical issues with my abs system and key fob. Key fob becomes unresponsive and abs light comes on and off. Took car to dealership was told abs sensor was supposedly broke and not covered under warrentee and they refused to fix the issue for me. I am very affraid to drive the vehicle it sits parked in my yard and i paid over 20k for it. I feel i have been taken advantage of because i have a disability with my speech. I have documentation about key fob and abs i can send if needed. The car was driving when the abs light came on went off and traction control came on then off then back on. The key fob wouldnt work when trying to turn car off because it has push button the fob controlls starting it and turning it off.
The contact owns 2013 cadillac xts. The contact stated that the low beams failed to function. The vehicle was taken to dealer where it was found that the bulbs needed to be replaced. The vehicle was repaired. The manufacturer was notified of the problem. The contact also stated that the sun roof suddenly exploded. The approximate failure mileage was 9,000.
When applying the brakes, the brake lights do not come on. I was told by many people that the brake lights does not work.
Intermittently my electronic panel will shut down and no electronic functions will operate.typically they will return power in about an hour or less.there has been a time in the last 15 days that the power did not return and i had to have the car towed to the dealership.turns out that resulted in a fuse replacement for $125.the emergency flashers will randomly come on and the dealer would not cover it until i called gm headquarters and they got the dealer to cover it under a notice issued for the vehicles of my type but not my vin number.my brakes squeak frequently but the dealer tells me that is normal but will not tell me if the recall had been fixed for that item.my brake lights and flashers will come on when i am driving, starting the car or park the care and leave it for some time.this happens like the electrical system shutdown, without any warning, in all seasons, during all times of the day or night, after extended or short duration trips.there is noting i have found to help me predict the occurrences and lately i don't drive it for fear of being stranded unless i am alone.since the dealer can not duplicate the issue they are not willing to repair it and want me to pay $600 to have the body control module replaced in hopes that will clear up the problems.
Dic(digital information cluster) fails to come on when i start the car. This is an electronic dashboard and also affects all the steering wheel controls including cruise control, turning signals and heads up display.without the system you are essentially driving blind. I notified cadillac customer service a few months ago and they said they would replace the part but i would have to pay for the labor but they have not done so thus far. This instrument failure apparently happens often and through 2015 they had a service call to replace the part but i was not notified and it did not happen in my car until recently.
On two occasions the car would not start within approximately 10 - 15 minutes of having been turned off. After inspection the dealer found that there was an intermittent fault in the throttle body assembly (dtc code p2119 throttle closed position performance).a passenger in the courtesy car from the dealer told me he had the same problem with his vehicle, but could not recall what was diagnosed.
Driver's side seat belt completely separated from the place where it connects to the anchors in the frame of the car. Car was parked and not in motion. I went to buckle my seat belt, and it fell apart. No known recall for this item. Vehicle has never been involved in a collision. Concerned for other xts owners' safety. Dealer is replacing seat belt (after a $100 deductible).
Headliner in rear of car fallen down
The contact owns a 2013 cadillac xts. The contact stated that the vehicle was repaired per nhtsa campaign number: 12v525000 (seats), but the failure recurred. The manufacturer was notified of the failure. The failure mileage was approximately 46,463.
S10 appropriate handling- letter to the secretary from constituent re copy of a letter to the general motors company, problem with his xts 2013 cadillac.the consumer stated the rear heated seats turned on by themselves. Also, the steering would make a knocking sound, while parallel parking or making a sharp turn. The dealer changed the steering mechanism. However, the noise was still present. The dealer informed the consumer, the noise was normal. Updated 12/01/14.
When applying the brakes, the brake lights do not come on. I was told by many people that the brake lights does not work.
Cadillac xts limousine with 2,800 miles. When driving a knocking noise can be heard coming from somewhere in front end. The noise is more noticeable making turns, hitting the smallest bumps in the road, and very noticeable when easing over a train track at 2mph.
In the last two years the car randomly has a complete power failure and loss of power and electrical while driving.without warning the engine shuts down and all lights, dash panel, power steering, power brakes, etc completely shut down requiring the car to coast to a stop and put into park at which time the car will restart.this has happened approximately 10 times in the last two years.the dealership informed me it was an issue with the battery and replaced but occurred again a month later and they had no codes to indicate what was happening.on two occasions the car lost power in heavy traffic and wouldn't start for 10 minutes at which time it suddenly had power with the radio and lights turning on again.looking online i've found numerous issues similar to mine with 2013 models but no fixes have been found.this is extremely dangerous to have happen driving in heavy traffic and suddenly have no power, especially without power steering or brakes requiring longer stopping distances, and time to attempt to steer to the shoulder.
Intermittently my electronic panel will shut down and no electronic functions will operate.typically they will return power in about an hour or less.there has been a time in the last 15 days that the power did not return and i had to have the car towed to the dealership.turns out that resulted in a fuse replacement for $125.the emergency flashers will randomly come on and the dealer would not cover it until i called gm headquarters and they got the dealer to cover it under a notice issued for the vehicles of my type but not my vin number.my brakes squeak frequently but the dealer tells me that is normal but will not tell me if the recall had been fixed for that item.my brake lights and flashers will come on when i am driving, starting the car or park the care and leave it for some time.this happens like the electrical system shutdown, without any warning, in all seasons, during all times of the day or night, after extended or short duration trips.there is noting i have found to help me predict the occurrences and lately i don't drive it for fear of being stranded unless i am alone.since the dealer can not duplicate the issue they are not willing to repair it and want me to pay $600 to have the body control module replaced in hopes that will clear up the problems.
Brakes squeal when vehicle placed in reverse on inital movement after setting all night (interstate battery)battery drained totally dead after 1 year of service on new battery. Car was driven to store, parked, after shopping the car was dead would not crank.nothing was left on to drain-----mechanic said it was inherant on some vehicles.
The contact owns a 2013 cadillac xts. The contact stated that the brakes would exhibit a loud, squeaking noise sporadically when applied. The contact had also experienced hesitation when attempting to accelerate. The contact received notification of nhtsa campaign id number: 14v116000 (service brakes, hydraulic) and had experienced the brakes continuously exhibiting a loud noise prior to the recall notice being received. The contact was scheduled to have the vehicle inspected, diagnosed and repaired by an authorized dealer for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 7000.
2013 cadillac xts4.consumer writes in regards to receivingprofessional and satisfactory customer servicewhen consumer dropped off vehicle at dealership for recall.
Cadillac xts limousine with 2,800 miles. When driving a knocking noise can be heard coming from somewhere in front end. The noise is more noticeable making turns, hitting the smallest bumps in the road, and very noticeable when easing over a train track at 2mph.
The contact owns a 2013 cadillac xts. While driving approximately 25 mph, the power steering suddenly malfunctioned and caused the steering wheel to seize. The driver was unable to turn the steering wheel in either direction. After turning the vehicle off and restarting the engine, the vehicle operated normally. The cause of the failure was not determined. The local dealer and manufacturer were not notified. The failure mileage was 57,000. Consumer stated steering wheel locked up while driving. Happened twice and took the car to the dealer. Service dept told the consumer the engine was cracked causing engine to misfire causing steering to lock up. Consumer took it to the putman chevrolet cadillac was running when the steering wheel locked up. They replaced a cracked boot that ran from the air filter housing to the throttle body. This resulted in the engine light remaining off after they cleared the code and the stalling problem was corrected.
S10 appropriate handling- letter to the secretary from constituent re copy of a letter to the general motors company, problem with his xts 2013 cadillac.the consumer stated the rear heated seats turned on by themselves. Also, the steering would make a knocking sound, while parallel parking or making a sharp turn. The dealer changed the steering mechanism. However, the noise was still present. The dealer informed the consumer, the noise was normal. Updated 12/01/14.
Sunroof seal has detached from press fitting with sunroof and leaks water while driving during rain. Also, while driving at highway speeds, this issue creates excessive wind noise in the cabin.
Rear suspension failed driving down highway at approx 60 mph. Rear end of vehicle was lowered to the point where the tire was rubbing on undercarriage. Car was very unstable and bouncing up and down violently. Message on dashboard stated "service leveling system". Could not tow the car rear was too low to the ground.
2013 cadillac xts.consumer writes in regards to vehicle rear suspension problems.the consumer stated for the third time, the rear suspension had bottom out. The last time the suspension failed, the compressor was replaced.
I purchased this car in december, 2019. The first problem is that they had to changed the radio. The second problem with the car is that the hazard 4-way flasher stopped working and was on permanently and because of that it killed the car battery. I called the cadillac dealer and they told me to bring the car in. I git it jumped start and took it in that was in august, 2020. They told me the switch was no longer good and needs to be changed. It cost me over $400 to be fixed. On the day i picked up the car i noticed it a signed on the dash but i did not know what it meant but the car started to bounce. The following day i was on my way to ny from ny so i took lots of highway, from 287, rt 80 and so on into long branch, ny. On my way i almost lost my life because the car was bouncing out of control. I called the dealer and reported what had happened. Matthew told me to bring back the car to see what happed. I left the car for couple of days i think it was 8/28/2020. He called me on 9/1/2020 to let me know that the air suspension controlmodule had failed and it would cost me over $1700.00 to be fixed. Since that time the car has been sitting in my drive way and cannot drive because i do not have that money to get it fix. The car only had 56,000 miles on it and that should not have happen. Does this car has a defect and should be recalled? i am paying car payment and insurance for a defected car.please let me know what i should do here. I have uploaded the odometer reading and the statement from the dealer. Thank you
Rear end of the car dropped to the ground while driving almost causing an accident. Mechanic said the rear air compressor failed, and one of the airbags burst. The vehicle had to be towed, it was not drive able.
While i was driving rear droppedto ground i almost had accident on busy hwystoped the car on curb side to look rear was almost on ground wait for 10 minutes start the car it went up but now it happensall the time and dealer doesn'tknow the causei sow more than 100 complaine on the same model and year cari am hoping to nhtsa will do somethingto make gm fixed the problem.it happenedlast decemberandstill happening
The suspension of the vehicle gives out and a corner of the car will slam to the ground while driving. It can be dangerouswhen driving on the freeway. Year over year we have had the " service leveling system " error come up for our vehicle. It is not only expensive but dangerousto drive not knowing when the suspensionwill give out. Dealerships have made multiple repairs and updates to no avail. Nothing seems to fix the problem.
Suspension lost at rear of car on street
My car has about 84k miles and the struts are shot. I have a 2003 truck with way more miles....no problem. I understand a lot of people are having this problem and each strut is about $700
The suspension in the rear of the vehicle will suddenly and without warning totally collapse. This has happened while driving and also one first getting into and starting the car. Mechanic replaced a relay switch but the problem continues still. I have looked online and found many similar accounts from various owners of this year and model!
Rear compressor for air suspension fails and lowers car to an unsafe condition. Compressor failed while car was in motion causing erratic handling behavior.
I was driving on a city street going 40 mph and the rear suspension dropped without warning resulting in loss of control of the vehicle and almost causing an accident.
My 2013 cadillac xts4 premium rear suspension level system deflated while driving and didnt stay raised in the rear. I pulled over to see and the rear end was too low. I shut the car off and waited a few minutes. I started the car and it raised up until it reached height level. I then drove off and a few minutes later it happened again. When i stop and pull over and restart the car, the air compressor kicks in and raises the car to level and the air compressor shuts off once height level is achieved. I went to the dealer and was told many suspension problems with this particular model and i would need new struts, shocks, air springs, air ride compressor, and air lines. I'm out of warranty and i can't afford to pay for all of that. It was riding fine and the next day it just gave up. The suspension feels like a piece of junk and i need a new suspension for the xts and i believe this should be resolved and paid for by gm. The car could've lost control and could've killed me and my passengers along with anyone around me in the freeway. It was riding fine and within seconds, the entire suspension failed. I want gm to fix my suspension because it failed after warranty expired.
6 months after i purchased this vehicle the cue system completely stop functioning so i had that replaced at lee chevrolet costing around $1000.now the rear shocks are stuck in the upward position causing a ride similar to a gocart. This is going to be my last repair on this vehicle then it will be no more cadillac's for me. This vehicle only has about 80,000 miles on it so i feel gm should have a recall on these cars im sure they know about all of these issues with a car costing $50,000 plus when it was new.
After driving around town for 30 minutes, i parked the car, shut off the engine, got out to talk to a neighbor 6 houses away from where i live. 10 minutes later, i got back in the car, and drove for home. The first little crack in the road made the car ride like a go cart. After a few more feet, i could tell something was wrong, so i pulled over, and got out, and saw the rear of the car squatting down to where the top of the wheel opening was way past the top the the rear tire. I left the car running and could hear the air compressor running, and watched to see if it was raising the rear end to a level position, but after 30 seconds, it wasn't raising. So i got back in and limped home, scraping the street as i turned in to a slightly inclined driveway, and parked it in the garage and shut off the engine. I got out to listen for the air compressor to kick on and after 2minutes, it did not kick on, so i got back in the car and started it up, then got out while it was running , to hear if the compressor would kick on tho raise the rear end up to level. It did not kick on, so i shut the engine off, and let it sit for an hour, then got in it and started it up, and got out to listen for the air compressor to kick on. It did kick on and i could see the rear end raising up, and it continued to run and lift until it was back to normal operatinglevel, at which time the compressor shut off. I turned off the car, and let it sit overnight. When i checked it in the morning, it was still in the normal operating level, and it has not malfunctioned in the last 3 weeks 200 miles. It has 70,000 miles on the odometer. I took it to the cadillac dealer and they checked it out, but it did not have any codes to show what the problem could be. This is a very dangerous problem if it happens while driving 70 mph down the road, and bottoms out at that speed. Very least it needs a safety stop
The suspension is horrible - every little bump in the road the car makes a load noise - like the suspension is gone.this is a 2013 and this should be happening.i have a 2008 cts and never had a suspension issue and that car have over 160,000 miles.this seems like a defect because i was reading all the complaints.i brought the car in may 2016 and it is getting worse.i can't be a specific date but the problem is ongoing.i don't think the consumer have to pay out of pocket to get this fix.
Rear end of car suspension is not working it dropped on a city street
While driving on the hwy, my rear suspension lost all air and dropped fully causing a very bumpy ride and unsafe handling. Vehicle showed a leveling fault on the dash. Later that day it was working normally again. While it is unkown what caused this to happen i believe the air compressor that inflates the rear suspension failed.
Cadillac xts limousine with 2,800 miles. When driving a knocking noise can be heard coming from somewhere in front end. The noise is more noticeable making turns, hitting the smallest bumps in the road, and very noticeable when easing over a train track at 2mph.
My wife and i were traveling at interstate speed -( 70 mph)about 4 pm when a loud explosion occurred in the rear part of the car.it caused the car to swerve and drop about 6 inches.i almost hitting an 18 wheeler and there was another 18 wheeler behind me. Other cars around me started to blow their horns in alarm.i carefully slowed the car while, putting on the emergency flashers, and moved to the right lane attempting to find an emergency parking place.i felt i needed to assess the damages. There was no place to stop!i was forced to drive @ a mile to an exit ramp where i could safely stop and call the cadillac service dept.the service tech recommended i drive it to the nearest dealer (austin tx - 35 miles away) or limp 60 miles to san antonio where i purchased the car and have it serviced). My wife is not well and i selectedsan antonio for medical reasons.the dash warning indicator stated, "leveling device service needed."san antonio's cadillac service mgr.stated two problems needed repairing: 1) both air blathers exploded and 2) the leveling air compressor needed replacing.this is the second time this car was seen by this dealership for leveling problems. This was a very serious experience for me, a combat veteran and senior citizens near age 80 .my wife and i could have caused a very bad accident in the middle of heavy commuter traffic on i-35 in austin tx in rush hour traffic. I have never had an auto driving accident in my life.this experience was freighting and i am reliving the drama of how bad it could have been for the two of us. I no longer trust the car and feel i may be forced to trade early even though i just purchased an extended warranty to 85k or july 2020 which ever occurs first.. Call me at[xxx] if you need more data.information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2013 cadillac xts. After exiting the driveway, the vehicle began to operate abnormally. The contact noticed that the suspension was off balance. The contact discovered that the driver's side air bag fell from underneath the vehicle as an unknown warning indicator illuminated. The contact drove back home and inspected the vehicle himself, but he was unable to remedy the failure. The contact spoke with hawk cadillac of joliet (2001 w jefferson st, joliet, il 60435, 815-600-7027) and was informed that there were no recalls associated with the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 49,000.
The contact owns a 2013 cadillac xts. While driving 50 mph, the contact lost control of the vehicle because the compressor for the air suspension failed. The contact stated that the self leveling suspension system became inoperable and the vehicle was lowered to the ground. The vehicle was taken to alan jay cadillac (located at 441 us highway 27 n, sebring, fl 33870, (866)278-2120) where it was diagnosed that the air compressor and air hose needed to be replaced; however, the compressor was not readily available. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 70,000. The vin was not available.
Front passenger side strut is frozen, very horrible ride and whenever i run over the slightestbump in the road, it sounds like the whole front end of the car is going to fall out. Dealer said it is not covered under the extended warrantee
Rear suspension completely lowered to the ground while running. Dealership started this was due to a burnt leveling system. At the same time, the cue system disconnected to work as it should. Vehicle has 68k miles. After fixed, now the gets stuck in the up position often. Dealer then replace the front strut since they claimed this was causing the issue. Vehicle still with the same issues event after several visits to the dealer to re-level the vehicle.
My wife and i purchased a new 2013 cadillac xts a year ago and have had issues with the vogue tires and rims that came with the car. The tires are vogue m&s 245/40r20 99vxl and we believe they are a major safety problem. A few months ago the front tires had a major vibration issue so i took the car in for service and had it checked out. The dealer stated that i had a bad tire and that i would need to buy another one which i paid $100.00 for. The rims started to peel and the dealer stated that the rims are not under a warranty. After that, a few days ago the car started to vibrate again in the front so i took the care in for service. The dealer had a technician and i to perform a road test and the car commence to vibrate in the front at a highway speed of 65mph as verified by the tech. After a few hours the dealer stated that due to the low profile of the tie this issue will continue to happen. The tech showed me that now i have a bent rim in the front and again he stated that due to this type of rim and tire this issue will continue. They (the dealer) performed a road force balance of the bent rim and placed the rim on the driver rear. The dealer performed an all wheel drive alignment which i paid for) and found out that due to the bent rim the toe was out and had to be corrected. I have a problem with the dealer stating that due to the type of low profile tires and rims which came with the car that this issue will continue to happen until all the rims are bent and that i would half to buy new rims. We paid a lot of money for this car but are now worried that we should not be driving it if the tires and rims are not good for this type of car. The dealer stated that it's not the car it's the type of tie and rims. The car has only 14,963 miles on it, someone really need to look at this issue and fast.
I barely have under 37,000 miles on this car haven't owned it to long .. And i am very disapointed in the ride of the car it feels like if you are going over a small bump in the road like you have hit a gutter almost.. I thought cadillacs were suppose to be the best ride.. I think this should be a warranty problem i think it had 35,000 when we bought it we usually leave for the winter so its stored in are garage.it can be freeway or just among city roades just wherever there is any deformaty in the road where are other vehicles we do not see this we have a gmc truck and a 2007 hummer we do not feel the bumps with them.. Please help
Inside spider crack on left side of the screen cue.
While driving on expressway going approximately 70 mph sunroof glass suddenly exploded out of nowhere, glass shattered and spread all throughout my car dropping onto myself my wife and my children. There was a loud boom from the glass shattering which was very startling while driving. Major concern is that there could have been an accident from loss of control of the vehicle. The weather was cloudy and temperature was about 60 degrees. No debris present, there was no car in front of me or to the side of me. I was not going under an underpass. From the startling noise there could have been an accident which may have caused me or my family harm or death. I believe these sunroofs need another look.
Cadillac cue system is not working. Cue has been replaced twice now and the same issue keeps happening, first it cracks and then you loose touch screen then it goes black. No gps available making my commutes dangerous.
My wife and i were traveling at interstate speed -( 70 mph)about 4 pm when a loud explosion occurred in the rear part of the car.it caused the car to swerve and drop about 6 inches.i almost hitting an 18 wheeler and there was another 18 wheeler behind me. Other cars around me started to blow their horns in alarm.i carefully slowed the car while, putting on the emergency flashers, and moved to the right lane attempting to find an emergency parking place.i felt i needed to assess the damages. There was no place to stop!i was forced to drive @ a mile to an exit ramp where i could safely stop and call the cadillac service dept.the service tech recommended i drive it to the nearest dealer (austin tx - 35 miles away) or limp 60 miles to san antonio where i purchased the car and have it serviced). My wife is not well and i selectedsan antonio for medical reasons.the dash warning indicator stated, "leveling device service needed."san antonio's cadillac service mgr.stated two problems needed repairing: 1) both air blathers exploded and 2) the leveling air compressor needed replacing.this is the second time this car was seen by this dealership for leveling problems. This was a very serious experience for me, a combat veteran and senior citizens near age 80 .my wife and i could have caused a very bad accident in the middle of heavy commuter traffic on i-35 in austin tx in rush hour traffic. I have never had an auto driving accident in my life.this experience was freighting and i am reliving the drama of how bad it could have been for the two of us. I no longer trust the car and feel i may be forced to trade early even though i just purchased an extended warranty to 85k or july 2020 which ever occurs first.. Call me at[xxx] if you need more data.information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
2013 cadillac xts cue system display screen has spider crack through out the screen. It does not respond to touch. After researching this is a common issue and gm is doing nothing about it!
"takata recall"cue touch screen not functioning
I feel very disappointed in the ride of my 2013 cadillac.i have the air pressure checked which i am showing changes down to 31 29 etc. It feels like you are hitting a speed trap that has been dug out .. Not sure whywhen going on city road in layton feels like it going 30 50 40 miles and on the freeway if there is any indentations it makes me cringe when i see a bump in the road that i cannot get over. How it rides over it?are other vehicles do not do it?so there must be a problem have noticed it for about 4 months but we use are other cars as well so not using it all the time?i cannot afford to have this problem please help
Radio touch screen not working,(navigation, clock, hard to get radio to work, can't get to navigation, can't set clock, or use either icon on touch screen)
I purchased this vehicle october 20th 2017 and within 2 weeks the service driver assistance system light came on. Took it to dealer was told was old code and erased a few days later same message came on was told dash was cleared and gm case filed. A few days later light came on for 3rd time. Dealer toyed us around about fixing it but finally supposedly did with new sensors in seat. Since then i have been having major electrical issues with my abs system and key fob. Key fob becomes unresponsive and abs light comes on and off. Took car to dealership was told abs sensor was supposedly broke and not covered under warrentee and they refused to fix the issue for me. I am very affraid to drive the vehicle it sits parked in my yard and i paid over 20k for it. I feel i have been taken advantage of because i have a disability with my speech. I have documentation about key fob and abs i can send if needed. The car was driving when the abs light came on went off and traction control came on then off then back on. The key fob wouldnt work when trying to turn car off because it has push button the fob controlls starting it and turning it off.
Headliner in rear of car fallen down
The car shut off while i was driving mid speed. This has happened multiple times luckily i wasnt on the highway. But this has happened many times so glad no other cars hit me, or i didnt crash with my kids in the car. This is so scary and i need cadillac to look into this issue.
I purchased this car used in 2/2017, great car,until it starts acting up, it doesn't matter what speed or distance you are going, all the lights start flashing and loses speed till it completely stops and will not turn back on. You unplug the battery and take all the fuses out, plug battery back in and insert all fuses and it will restart. It will leave you stranded anywhere, after a week of purchase, took it back to dealership, they supposedly worked on it, only had 30 days of warranty, a few months later started again and will randomly do it. It is not a reliable car and dangerous, i have drove it here in city limits only, i do not trust it to leave town.
While traveling in parking lot, another car pulled out in front of me.as i tried to brake to avoid a collision, i noticed it was taking an inordinate amount of brake pressure to slow down vehicle.looked at tachometer and rpm's were over 4000 in drive and not losing speed.applied brake pressure with both feet attempting to slow vehicle down.had to slam vehicle in neutral and tap on accelerator pedal numerous times to return engine to idle rpm's.took vehicle to cadillac dealer who advised computer said nothing occurred.this safety defect occurred again in april 2014 with same results.the dealership installed a computer monitor on vehicle after second incident, which has since been removed.cadillac has been sent two letters regarding this incident and has taken no action except to advise them if it happens again.i really am not looking forward to this serious malfunction occurring again as it may result in unfortunate results.
Dic(digital information cluster) fails to come on when i start the car. This is an electronic dashboard and also affects all the steering wheel controls including cruise control, turning signals and heads up display.without the system you are essentially driving blind. I notified cadillac customer service a few months ago and they said they would replace the part but i would have to pay for the labor but they have not done so thus far. This instrument failure apparently happens often and through 2015 they had a service call to replace the part but i was not notified and it did not happen in my car until recently.
Abs, traction control light come on when driving. Front camera error, side detection off comes on seems to really be affected by cold temps. Glass over control station also has hairline cracks all the way around that occurred during or -degree weather this winter unsure of date
The contact owns 2013 cadillac xts. The contact stated that the low beams failed to function. The vehicle was taken to dealer where it was found that the bulbs needed to be replaced. The vehicle was repaired. The manufacturer was notified of the problem. The contact also stated that the sun roof suddenly exploded. The approximate failure mileage was 9,000.
The experience with armen was, without a doubt, the worst car experience in my 40+ years of driving.first off, my 2013 xts platinum has been a problem since i bought it.after driving about a year i had a severe shimmy and vibration in the wheels that scared the hell out of me.took it in and was told all 4 wheels were damaged and needed to be replaced, ted robinson went to bat for me and got them replaced ($3400) by cadillac.flash forward another year, severe shimmy same issue-4 more bad wheels. I was told that potholes were bad this year.in 40 years of driving i've never damaged a single wheel in my life.ted was able to get cadillac to cover half the cost of the wheels which is unacceptable.i then called the owner who called me back 3 days later and tells me that's all they can do and demands the loaner car back immediately. Recall now that my car isn't finished and they are still demanding the car back.armen became aggressive with me on the phone and i hung up.just before i did he said they would come to me and get the car.at this point i felt threatened and acted under duress.i told ted to fix the wheels so i could get the car an go.today i get a call that they were not able to balance the tires and needed to replace all four and for the heck of it i needed an alignment too. All of these problems are the direct result of faulty, unsafe wheels.i called gm customer service but they were no help at all.no one will address the fact that the car is unsafe. They took the position that i must be the one to determine that.right now i am sitting here waiting for a call that the repairs are done. The bottom line is the car is unsafe and they know that. I was told by a service man there that they are having this problem with a number of the xts' wheels. It is only a matter of time before someone gets in a serious accident. [xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Took my car in for an alignment and new tires (tires were smooth on the outside after 24k miles), and was told the service could not be performed as all 4 rims were severly out of round.my option was to replace all four rims, about $2300,or have an after market company come to the dealership and repair on site for $600.
Rims are poor design . All rims are bent with normal drivings
All 4 of the wheels seem to be leaking around some of the spokes and it looks likeglue. I am wondering if it is safe to let that go on, because it seems to me like some of them are glued in. I will enclose a picturethanks [xxx]information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).'*pm
My wife and i purchased a new 2013 cadillac xts a year ago and have had issues with the vogue tires and rims that came with the car. The tires are vogue m&s 245/40r20 99vxl and we believe they are a major safety problem. A few months ago the front tires had a major vibration issue so i took the car in for service and had it checked out. The dealer stated that i had a bad tire and that i would need to buy another one which i paid $100.00 for. The rims started to peel and the dealer stated that the rims are not under a warranty. After that, a few days ago the car started to vibrate again in the front so i took the care in for service. The dealer had a technician and i to perform a road test and the car commence to vibrate in the front at a highway speed of 65mph as verified by the tech. After a few hours the dealer stated that due to the low profile of the tie this issue will continue to happen. The tech showed me that now i have a bent rim in the front and again he stated that due to this type of rim and tire this issue will continue. They (the dealer) performed a road force balance of the bent rim and placed the rim on the driver rear. The dealer performed an all wheel drive alignment which i paid for) and found out that due to the bent rim the toe was out and had to be corrected. I have a problem with the dealer stating that due to the type of low profile tires and rims which came with the car that this issue will continue to happen until all the rims are bent and that i would half to buy new rims. We paid a lot of money for this car but are now worried that we should not be driving it if the tires and rims are not good for this type of car. The dealer stated that it's not the car it's the type of tie and rims. The car has only 14,963 miles on it, someone really need to look at this issue and fast.
The contact owns a 2013 cadillac xts. While driving various speeds, the vehicle vibrated. The vehicle was taken to a dealer where it was diagnosed that all four rims were bent. The manufacturer was not notified of the failures. The vin was unknown. The failure mileage was approximately 28,676.
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