We found the following complaints for CADILLAC ESCALADE (2016)
Read complaints for CADILLAC ESCALADE (2016)
The light on the dash tell me the airbag on the passenger side is not working to protect the passenger should there,be a head on collision
The contact owns a 2016 cadillac escalade. Shortly after purchasing the vehicle, the air bag warning indicator illuminated. The contact took the vehicle to the dealer where it was diagnosed that the air bag module failed, which would prevent the air bags from deploying in the invent of a crash. The air bag module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 1,700.
The contact owns a 2016 cadillac escalade. While driving approximately 42 mph, the contact noticed another vehicle traveling in the wrong direction and heading towards him. The contact swerved to the left to avoid the vehicle. As a result, the contact drove off the road and struck a large rock in a nearby lawn. The front end of the contact's vehicle was severely damaged. Parts of the vehicle's front end was no longer attached to the vehicle. The air bags did not deploy and the brakes failed to stop the vehicle. The vehicle was towed. The vehicle was not diagnosed or repaired. The contact received injuries to the back and arm, but medical attention was not received. A police report was filed. The manufacturer and dealer were not made aware of the failure. The vehicle was included in nhtsa campaign number: 19v645000 (service brakes, hydraulic); however, the scheduled appointment date for the repair was after the crash. The approximate failure mileage was 43,000.
While in motion - the cadillac escalade's airbags all suddenly deployed. There was no collision or impact that preceded the incident. The police officer on scene was also quite surprised. The driver of the vehicle suffered bruises, and a mild concussion. The other occupants were safe. However, the deployment of these airbags with no collision or reason represents a major safety hazard.
Cue spider webbing cue will go blank not function at all.
The adaptive cruise control radar sensor was found crack after being taken to the dealership for error code. ( their was no physical damage to the front bumper or the bottom of the bumper of the vehicle.gm failed to replace the part under warranty because they say there is physical damage to the part needed to be replaced. I believe the part should be in location where road debris can hit the part. Service advisor has said this is known issue with this cadillac model.
Around 20,000miles we started documenting issues with the drive train by taking it into the dealership but we had had these issues prior to the 20,000 mile mark. When you would be traveling around 20 mph and traffic would slow down nearly coming to a stop and then speeds would pick up back and you began to accelerate it would shift with hard thud into gear. Also when placing the car in reverse from park or from reverse into driveit would lunge forward. When at a complete stop and slowly removing your foot from the brake it would lunge forward as well. We have taken it into the dealership for these issues a minimum of six times with the following outcomes: 1) cannot duplicate issue 2) then duplicated it was a software issue and they updated the software3) this is just how the transmission shifts - this is normal.the same issuesare still occurring and more consistently with no resolution from two different cadillac service departments. Then two weeks ago the main screen for audio/thermostat/ navigation went completely black while the car was on. Could not control any of the audio, thermostat, navigation - tried pressing the home button, controls on the steering wheel. I took a video of this for proof it happened because i knew they were going to tell me they couldn't duplicate this. In addition, the bluetooth would disconnect my phone intermittently then reconnect a few minutes later all on its own. The thermostat display will say its 76 degrees but will blow cold air on my morning 20 minute drive to work. This is our second cadillac escalade esv. Our first 2004 is still on the road with my daughter now driving it, i wish i would have kept it instead of buying this one as we have had nothing but problems with it. My husband and i have purchased 5 gm vehicles since 1995 and are so disappointed that our most expensive purchase to date is riddled with issues
The contact owns a 2016 cadillac escalade. Every time the contact parked and locked the vehicle, the brake lights remained illuminated. The vehicle was taken to ed morse cadillac tampa (101 e fletcher ave, tampa, fl 33612, (813) 556-7287) four times while under the warranty. The dealer replaced the sensor under the brake pedal twice. During the third visit, the dealer replaced the wires after speaking with the manufacturer; however, the failure still persisted. During the fourth visit, the dealer kept the vehicle for 28 days, but the failure could not be duplicated. The failure recurred. The manufacturer was contacted. The failure mileage was 25,000. The vin was invalid.
Touch screen has become none responsive with a visible webbing effect and i am not able to use while driving which causes distractions
This vehicle is about to shake me out of it. The sun roof even shakes at all speeds and at all time. A $50.000.00 piece of junk.i'm embarrassed to let someone ride with me. It's unsafe!!!
I purchased a new vehicle a little over a year ago, picked it up at 4pm, on my drive home i noticed a vibration when driving at speeds from 35 miles per hour plus.the vibration increases with speed.i brought it back to the dealer the next morning on saturday at 8am.i was asked to drop it off during the week, which i did. They replaced 4 tires.this did not correct the problem.i brought it back again a few weeks later, two tires were replaced a second time.i still had the same problem.i brought it back again, the 3rd time they replaced on tire.it did not correct the vibration.i now have my vehicle in for service again, they replaced the drive shaft.i just received an email from the service manager informing me the drive shaft replacement did not correct the problem.
Collision alert on while in park. They also flash faintly while driving with nothing in front. All sensors clear of debris. This is a recurrent issue for which i was told it was cue related and that replacing the cue would fix. (recurrent issue) service person was able to see this problem as it happened issues with my escalate which include the collision alert displaying ( flickering ) ongoing. Hard to take pictures as it happens while driving transmission bangs low speed (recurrent issues)vehicle locked itself with the keys inside. My wife had to call me to get the spare set and unlock the truck. Theft attempted warning light that was triggered while i was driving and collision lights were being triggered as well i have additional doc i could send bu this system isn't allowing it. Thank you fernando
Our 2016 escalade with 20,000 miles had the tail pipe corrode and fall of the vehicle. The rear bumper was subject to excessive exhaust heat which subsequently melted the bumper and back-up sensors. If the issue wasn't noticed, a major thermal event could have occurred and the truck could have been a total loss. Cadillac has refused to warranty this issue. We also have a 2019 escalade that is showing significant signs of corrosion at the same weld. I believe this is 100% a design issue. The service dealer, autonation in palm beach, fl told me that they wouldn't warranty because i asked them to install the cadillac optional upgrade exhaust, not would they cover any of the melted components due to the inferior tail pipe design. I have photos of the 2016 exhaust upon failure and the 2019 with the start of corrosion that i can email directly.
The contact owns a 2016 cadillac escalade. While driving 60 mph, the vehicle began to shake violently. The shaking became more violent while approaching 70 mph. The contact had to pull over onto the shoulder to reduce the shaking. After waiting a while, the contact proceeded to drive, but the shaking continued. There were no warning indicators illuminated. The vehicle was taken to alexander cadillac (1501 ventura blvd #101, oxnard, ca 93036, (805) 202-4495) to be diagnosed, but no failure code was found. The mechanic deemed the vehicle safe to drive. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 68,550.
From owner: car begins to shake violently at random times while going 50-70 mph. Have to pull over to get to stop. No overheating to engine or issues when car is restarted. Faulty torque convertor. Have at cadillac dealer now. Saying it is not covered by the recall for the torque convertor on other 2015-17 escalades. This should be covered under recall as gm has made so many faulty torque convertors in thousands of escalades.
After coming to a stop, car engine shut off. No warning or failure lights came on. Put car in park and restarted. Dash looked totally normal but no rpm's. Cannot say whether car engine stopped before car came to a stop but sometime between slowing for a stop sign to when i came to a stop at stop sign.
The contact owns a 2016 cadillac escalade. While driving approximately 30 mph, the vehicle vibrated violently. The failure recurred each time the vehicle was driven. There were no warning indicators illuminated. The vehicle was taken to hennessy cadillac (3377 satellite blvd, duluth, ga 30096, phone number: (770) 680-7000) where it was diagnosed that the tires needed to be replaced. The vehicle was not repaired; however, the failure recurred. The manufacturer was contacted and informed the contact that they would call him back and opened case number: 82691800383. The approximate failure mileage was 26,549.
The contact owns a 2016 cadillac escalade. The contact stated while driving at various speeds, the vehicle lost motive power. The failure recurred several times. The vehicle was taken to the dealer. The dealer replaced the lower engine mount, the lower control arm, and the battery. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 88,000.
Car has what is called the "chevy shake" which effects almost all models from 2015-2017. Car shakes violently at times. Paid for repairs. This should be a recall as it is with other escalade models and gm models of the same chassis..car has extreme rumble at times and is difficult to steer. While in motion at speeds of 45-70 this happens.
Took car in feb 2019 to repair torque converter. Was replaced and now is back to shaking at random times. This should be a recall as cadillac has numerous problems with powertrain on escalades from 2015-17.
In the early hours of august 15th 2016 my cadillac escalade 2016, vin [xxx], caught fire while staying parked (stationary) all night. As per the pictures taken by the neighbors, the escalade tuned into a huge fire ball and burned the truck down to ashes. It also burned down two other cars parked behind it and the adjacent house on fire.as per the montgomery county (maryland) fire department, arson was ruled out and most likely caused by internal mechanical issues. (fire department report number [xxx]).information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
The contact owns a 2016 cadillac escalade. Every time the contact parked and locked the vehicle, the brake lights remained illuminated. The vehicle was taken to ed morse cadillac tampa (101 e fletcher ave, tampa, fl 33612, (813) 556-7287) four times while under the warranty. The dealer replaced the sensor under the brake pedal twice. During the third visit, the dealer replaced the wires after speaking with the manufacturer; however, the failure still persisted. During the fourth visit, the dealer kept the vehicle for 28 days, but the failure could not be duplicated. The failure recurred. The manufacturer was contacted. The failure mileage was 25,000. The vin was invalid.
67 days & 1230 miles after purchasing, just after starting and merging into heavy, fast moving city traffic, the check engine light & several others come on. Then on star text and email diagnostic alert received: "service the engine and transmission in your vehicle immediately". The engine was acting sluggish, rough,jolting, no acceleration, max speed barely 30pmh, a/c stops working. On star diagnostic report (monthly email report) at 1200 miles was perfect, 40 minutes prior. Dealer service diagnosed cylinder #2 misfires, component testing on the threshold of being shorted. Replaced #2 fuel injector. Diagnostic codes avail. If needed. Vehicle is brand new! concerned about serious future engine problems with no warning and/or possibility vehicle is a lemon.
Our 2016 escalade with 20,000 miles had the tail pipe corrode and fall of the vehicle. The rear bumper was subject to excessive exhaust heat which subsequently melted the bumper and back-up sensors. If the issue wasn't noticed, a major thermal event could have occurred and the truck could have been a total loss. Cadillac has refused to warranty this issue. We also have a 2019 escalade that is showing significant signs of corrosion at the same weld. I believe this is 100% a design issue. The service dealer, autonation in palm beach, fl told me that they wouldn't warranty because i asked them to install the cadillac optional upgrade exhaust, not would they cover any of the melted components due to the inferior tail pipe design. I have photos of the 2016 exhaust upon failure and the 2019 with the start of corrosion that i can email directly.
Car has what is called the "chevy shake" which effects almost all models from 2015-2017. Car shakes violently at times. Paid for repairs. This should be a recall as it is with other escalade models and gm models of the same chassis..car has extreme rumble at times and is difficult to steer. While in motion at speeds of 45-70 this happens.
When first starting in the morning, my escalade esv makes horrible clunking sounds from the transmission. When i put it into gear, it jumps forward. While driving, the truck is very jumpy and shifts hard. I don't drive the truck hard as its meant for cruising and not racing. The truck has 31000 miles on it currently. I see there are other complaints with the same issue. Gm needs to fix this!
Purchased 2016 cadillac escalade esv for my wife on our 10 year anniversary. Car was everything we dreamed of until around 15k miles.between 40-50mph started noticing a constant shutter.the entire vehicle would drive like we were driving over the warning bumps on side of road.in the same time frame we started noticing the vehicle would shift hard from park to reverse at various times. Contacted dealer and scheduled a appointment.after having vehicle for a couple days i was called to pick up.once there i was told there was no issue or they could not duplicate.i insisted there was a problem and went from service to sales person who has sold me my last 4 vehicles.he talked with transmission specialist and said he knew what to do.so they flushed the transmission fluid.i was concerned because that is a 40k mile requirement, not 15k mile.i was informed that from time to time the fluid from factory is incorrect.so i accepted.2nd time same shutter and fluid flushed again3rd time same shutter, shifts hard, jerking, vibration when idle, fuel milage decrease and power loss and hesitation when trying go.changed torque converter and flushed fluid again. Reprogrammed transmission.4th time same shutter and vibration.changed fluid, replaced motor mounts.nothing to the hesitation or hard shifting.final time have been told nothing can dupicate.we are still having shutter and the worst of all is the hestiation.car is currently parked and will remain parked.it is a safety concern and we will not put innocent lives at stake for a car not operating as designed.i seeked assistance from dealer and gm several attempts.currently had to seek a lawyer to assist.
My vehicle had about 46600 miles. Today while on a very busy interstate, the car started shaking really bad. It felt like i was going over bumps. This is a vehicle i barely drive as i have another vehicle for my primary use. I purchased the vehicle brand new with 10 miles in march of 2016. There's no excuse why this car should have issues with the transmission or any other issues. I plan on taking the vehicle to capital cadillac first thing on wednesday. I did some research and found that i'm not the only one with this issue. Hopefully this will be covered under my warranty. I almost pulled over due to the shaking. It was a very scary experience with my kids riding with me.
This vehicle has had ongoing transmission issues since it was purchased. It has been to the dealer 9 times and they claim everything is ok but it is not. It is sluggish shifting, hunts for gears, sometimes bangs into gear so hard it feels like you've been in an accident, shutters and shakes, and this happens regularly regardless of how fast you're driving or what type of road.
Collision alert on while in park. They also flash faintly while driving with nothing in front. All sensors clear of debris. This is a recurrent issue for which i was told it was cue related and that replacing the cue would fix. (recurrent issue) service person was able to see this problem as it happened issues with my escalate which include the collision alert displaying ( flickering ) ongoing. Hard to take pictures as it happens while driving transmission bangs low speed (recurrent issues)vehicle locked itself with the keys inside. My wife had to call me to get the spare set and unlock the truck. Theft attempted warning light that was triggered while i was driving and collision lights were being triggered as well i have additional doc i could send bu this system isn't allowing it. Thank you fernando
Vehicle has been to the dealer 5 times for transmission and torque converter issues related to harsh shifting, stuttering, slamming into gear and otherwise terrible shifting. The fluid has been flushed 4 times and nothing has solved the problems and they claim there is nothing wrong and charged me a diagnostic fee the last time to perform no actual work.
The 8 speed transmission has been jerky at slow speeds from almost day one.but after 30,000 miles it has become worse.at time after starting the vehicle and placing into gear it will suddenly and violently lung forward or reverse, when accelerating from a slow speed it will stall abruptly, twice causing an engine code.two dealers have tried to fix it, but haven' been able to.this seems to be a much bigger problem related to the 8 speed transmission in general.
The contact owns a 2016 cadillac escalade. The contact stated that while driving at highway speeds, the vehicle violently shook and shuddered without warning. Additionally, while driving at very slow speeds, the vehicle inadvertently lunged forward. The vehicle was taken to the local dealer ingersoll of danbury located at 84 federal rd, danbury, ct 06810, who was unable to duplicate the failure or determine the cause of the failure. The manufacturer was notified of the failure. The failure mileage was 12,000.
Around 20,000miles we started documenting issues with the drive train by taking it into the dealership but we had had these issues prior to the 20,000 mile mark. When you would be traveling around 20 mph and traffic would slow down nearly coming to a stop and then speeds would pick up back and you began to accelerate it would shift with hard thud into gear. Also when placing the car in reverse from park or from reverse into driveit would lunge forward. When at a complete stop and slowly removing your foot from the brake it would lunge forward as well. We have taken it into the dealership for these issues a minimum of six times with the following outcomes: 1) cannot duplicate issue 2) then duplicated it was a software issue and they updated the software3) this is just how the transmission shifts - this is normal.the same issuesare still occurring and more consistently with no resolution from two different cadillac service departments. Then two weeks ago the main screen for audio/thermostat/ navigation went completely black while the car was on. Could not control any of the audio, thermostat, navigation - tried pressing the home button, controls on the steering wheel. I took a video of this for proof it happened because i knew they were going to tell me they couldn't duplicate this. In addition, the bluetooth would disconnect my phone intermittently then reconnect a few minutes later all on its own. The thermostat display will say its 76 degrees but will blow cold air on my morning 20 minute drive to work. This is our second cadillac escalade esv. Our first 2004 is still on the road with my daughter now driving it, i wish i would have kept it instead of buying this one as we have had nothing but problems with it. My husband and i have purchased 5 gm vehicles since 1995 and are so disappointed that our most expensive purchase to date is riddled with issues
Known transmission issue which causes the vehicle to to buck and surge when you pull up to ta stop light, stop sign, on highway,or in traffic.extremely dangerous.dealer states that this is a known condition with no fix. Dealer describes issues with some vehicles worse than others.general manager of colonial cadillac woburn ma 781-935-7000 (bret douglas)states that he has driven vehicles with same issues and there is no fix.it was corrected in the 2018 vehicles by going to a 10 speed transmission.ourvehicle has been in for service multiple times without any success in a repair.we are afraid to drive the vehicle as it surges forward at any given moment.contacted cadillac and they are unwilling to do anything to help with the issue.they are concerned that this would start them down a slippery slope for repairing many 2015,16,17's that have the same issue.you only have to google the issue to see that many gm owners are dealing with this same issue.this is a safety issue that needs to have a resolution.someone is going to get seriously injured or killed as a result of this transmission issue.please help
Sometimes bangs into gear so hard it feels like you?ve been in an accident.it's been in the shop 4 times for the same problem.
Vehicle exhibits a constant vibration at speeds between 35 mph and 75 mph. Vibration is not road related, it is a constant, steady vibration regardless of road conditions, best described as if the vehicle was driving over corduroy. There is also a steady "buffeting" noise coming from the cabin of the vehicle at speeds between 55 mph and 70mph. Vehicle was brought to independent tire shop (by me) to have wheels and tires road force balanced. Report was provided, all in spec and vibration is still present. Currently, there is a "open ticket" on the vehicle at the cadillac dealership awaiting a "gm engineer" to verify the vibration. As a result, i do not have a copy of the latest invoice verifying the service visit. The vehicle currently has 2000 miles on it, the vibrations were present sine new and seem to be getting worse.
Took car in feb 2019 to repair torque converter. Was replaced and now is back to shaking at random times. This should be a recall as cadillac has numerous problems with powertrain on escalades from 2015-17.
Front driver and passenger seat headrest built in with non adjustable shape. Driver's head touches to headrest while sitting on drive position which creates very uncomfortable body posture shortly after neck pain starts. However, rear passenger seats has normal headrest built in with no seating problem.this is very disturbing issue
The contact owns a 2016 cadillac escalade. While driving approximately 42 mph, the contact noticed another vehicle traveling in the wrong direction and heading towards him. The contact swerved to the left to avoid the vehicle. As a result, the contact drove off the road and struck a large rock in a nearby lawn. The front end of the contact's vehicle was severely damaged. Parts of the vehicle's front end was no longer attached to the vehicle. The air bags did not deploy and the brakes failed to stop the vehicle. The vehicle was towed. The vehicle was not diagnosed or repaired. The contact received injuries to the back and arm, but medical attention was not received. A police report was filed. The manufacturer and dealer were not made aware of the failure. The vehicle was included in nhtsa campaign number: 19v645000 (service brakes, hydraulic); however, the scheduled appointment date for the repair was after the crash. The approximate failure mileage was 43,000.
My vehicle pulls to the left aggressively none stop and its bad enough to were you take your eyes for a second to look at the fuel gauge and you are already in the middle of the other lane.the cadillac dealership has performed work on it and replaced parts,in a few words they told me..we have done our best.as of today 5/29/2017 i am still fighting with my steering to keep my vehicle in lane. Thanks for looking into this.
Took car in feb 2019 to repair torque converter. Was replaced and now is back to shaking at random times. This should be a recall as cadillac has numerous problems with powertrain on escalades from 2015-17.
Car has what is called the "chevy shake" which effects almost all models from 2015-2017. Car shakes violently at times. Paid for repairs. This should be a recall as it is with other escalade models and gm models of the same chassis..car has extreme rumble at times and is difficult to steer. While in motion at speeds of 45-70 this happens.
Buffeting sound and ear pressurelike the rear windows are down, but occurs all the time at freeway speed with all windows up. Booming sound at slow speed. Can feel strange ear pressure like the stereo subwoofer is playing over most small road imperfections. The whole body "booms"exhaust droaning sound and ear pressure. When suv switches into v4 mode exhaust creates a droaning back pressure sound which also creates pressure inoccupants ears riding in vehicle. Note* gm bought back our 2015 yukon and 2015 escalade for these exact problems. The 2016 is no better. All the same sound and ear pressure issues. Have contacted gm and started a claim. At this point they have done nothing to fix, correct, or replace this vehicle. At this point i have purchased over $220.000.00 in just over one year from gm, three new suv's they all make these noises. During this time, have been in countless 2015 loaner suburban's, tahoe's, yukon's and escalade's everyone of this vehicles has this noise issue to some degree. Some better, some worse.
The black shiny plastic pieces behind the rear doors have come loose on both sides. The metal clips have come loose from the plastic. This makes the plastic pieces flap in the wind. This should not be happening at 25000 miles. I have now glued the pieces back together but i should not have to do this on an $80,000 truck. Also, the plastic under the windshield has waves in the plastic and does not sit flat against the window. This should not be happening on a 4 year old truck that is garage kept.
Collision alert on while in park. They also flash faintly while driving with nothing in front. All sensors clear of debris. This is a recurrent issue for which i was told it was cue related and that replacing the cue would fix. (recurrent issue) service person was able to see this problem as it happened issues with my escalate which include the collision alert displaying ( flickering ) ongoing. Hard to take pictures as it happens while driving transmission bangs low speed (recurrent issues)vehicle locked itself with the keys inside. My wife had to call me to get the spare set and unlock the truck. Theft attempted warning light that was triggered while i was driving and collision lights were being triggered as well i have additional doc i could send bu this system isn't allowing it. Thank you fernando
Sometimes bangs into gear so hard it feels like you?ve been in an accident.it's been in the shop 4 times for the same problem.
2016 cadillac escalade. Consumer writes in regards to violent shaking when traveling 40-80 mph. *ldthe consumer requested to be reimbursed for the vehicles repair cost.
Vehicle exhibits a constant vibration at speeds between 35 mph and 75 mph. Vibration is not road related, it is a constant, steady vibration regardless of road conditions, best described as if the vehicle was driving over corduroy. There is also a steady "buffeting" noise coming from the cabin of the vehicle at speeds between 55 mph and 70mph. Vehicle was brought to independent tire shop (by me) to have wheels and tires road force balanced. Report was provided, all in spec and vibration is still present. Currently, there is a "open ticket" on the vehicle at the cadillac dealership awaiting a "gm engineer" to verify the vibration. As a result, i do not have a copy of the latest invoice verifying the service visit. The vehicle currently has 2000 miles on it, the vibrations were present sine new and seem to be getting worse.
This vehicle is about to shake me out of it. The sun roof even shakes at all speeds and at all time. A $50.000.00 piece of junk.i'm embarrassed to let someone ride with me. It's unsafe!!!
The contact owns a 2016 cadillac escalade. The contact stated that while driving at 35 mph, the vehicle began to vibrate as the speed increased. The vehicle was taken to be repaired but the dealer could not remedy the failure. The manufacturer was made aware of the failure. The failure mileage was 4,000. Updated 05/11/16*lj
I purchased a new vehicle a little over a year ago, picked it up at 4pm, on my drive home i noticed a vibration when driving at speeds from 35 miles per hour plus.the vibration increases with speed.i brought it back to the dealer the next morning on saturday at 8am.i was asked to drop it off during the week, which i did. They replaced 4 tires.this did not correct the problem.i brought it back again a few weeks later, two tires were replaced a second time.i still had the same problem.i brought it back again, the 3rd time they replaced on tire.it did not correct the vibration.i now have my vehicle in for service again, they replaced the drive shaft.i just received an email from the service manager informing me the drive shaft replacement did not correct the problem.
My 2016 black cadillac escalade has a paint defect on the hood and roof where the clear coat is/has deteriorated much faster then the rest of the body; in fact the body paint is still shiny and as far as i know there is a 5 year manufacture warranty on the paint.it is a known issue with gm on 2016 black vehicles that this is occurring. I contacted my local cadillac dealer in which i have all my service done through and i was told that more than likely i will have to pay a part of the repair, which it not right being that we pay to drive a quality vehicle and is only 4 years old.unexceptable!!!
Infotainment screen shows cracking, becomes unresponsive and clicks on it's own intermittantly.renders all functionality including all radio/sound, navigation, projection, etc... Useless.
While the vehicle was still under warranty (within a few months of our initial purchase) we contacted the escalade dealership in dublin, ca informing them that our escalade would stall upon acceleration going forward or reverse causing it to jolt (kickback) once it accelerated.the dealership inspected it and said no problem was found.we brought it back multiple times to hear no problem found. Through the life of this vehicle it continues to happen but now more vigorously.
Car vibrates from 35mph up to 80 plus. Had it to dealer 5 times and they know that there is a vibration. They said gm said the torque converter was out of balance and gm was designing a fix . About 5 calls and three week later they received a new special torque converter and after it was installed the vibration was still there. You can feel the vibration in the steering wheel, throttle, center console, floor, and the seat. The service manager has been very polite and has gone out of his way to help. A gm field service rep has looked at the car and said it is within gm spec,s. I am reading all over the internet of the same problem and gm has replaced drivelines, wheels,tires, torque converters, shocks, rear axles, engine mounts, etc. And still have a vibration problem. They have even bought some of the 2015 and 2016 back. This is happening on all gm full size suv's. Chevrolet, gmc, and cadillac.
In the early hours of august 15th 2016 my cadillac escalade 2016, vin [xxx], caught fire while staying parked (stationary) all night. As per the pictures taken by the neighbors, the escalade tuned into a huge fire ball and burned the truck down to ashes. It also burned down two other cars parked behind it and the adjacent house on fire.as per the montgomery county (maryland) fire department, arson was ruled out and most likely caused by internal mechanical issues. (fire department report number [xxx]).information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(b)(6).
Running boards go up and down when the dooris open.both my wife and nine year old daughter almost had their legs caught when stepping out of the vehicle.this is dangerous and the manufacturer claims no responsibility.very dangerous safety concern.
This vehicle is about to shake me out of it. The sun roof even shakes at all speeds and at all time. A $50.000.00 piece of junk.i'm embarrassed to let someone ride with me. It's unsafe!!!
I purchased a new vehicle a little over a year ago, picked it up at 4pm, on my drive home i noticed a vibration when driving at speeds from 35 miles per hour plus.the vibration increases with speed.i brought it back to the dealer the next morning on saturday at 8am.i was asked to drop it off during the week, which i did. They replaced 4 tires.this did not correct the problem.i brought it back again a few weeks later, two tires were replaced a second time.i still had the same problem.i brought it back again, the 3rd time they replaced on tire.it did not correct the vibration.i now have my vehicle in for service again, they replaced the drive shaft.i just received an email from the service manager informing me the drive shaft replacement did not correct the problem.
The contact owns a 2016 cadillac escalade. The contact stated that while driving at 35 mph, the vehicle began to vibrate as the speed increased. The vehicle was taken to be repaired but the dealer could not remedy the failure. The manufacturer was made aware of the failure. The failure mileage was 4,000. Updated 05/11/16*lj
The adaptive cruise control radar sensor was found crack after being taken to the dealership for error code. ( their was no physical damage to the front bumper or the bottom of the bumper of the vehicle.gm failed to replace the part under warranty because they say there is physical damage to the part needed to be replaced. I believe the part should be in location where road debris can hit the part. Service advisor has said this is known issue with this cadillac model.
The contact owns a 2016 cadillac escalade. While attempting to operate the heat in the vehicle, the contact was concerned that the defroster would fail to operate due to inclement weather. There were no warning indicators illuminated. The vehicle was taken to renick cadillac (1100 euclid st, fullerton, ca 92832, (714) 888-4503) where no diagnostic failure codes were found and the failure could not be duplicated. The vehicle was not repaired. The vehicle was then taken to simpson buick gmc of buena park (6600 auto center dr, buena park, ca 90621, (866) 894-7589) where no diagnostic failure codes were found and the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The contact was informed that he would receive a call back. The approximate failure mileage was 18,000.
I have taken my escalade to the dealership for a shudder issue. They have agreed to fix the transmission since i am at 35k miles but they come up and said my wheels are bent. After my rotation last year, both wheels are now on the rear of the truck. I know that i have not hit anything or went over anything that could have damaged my wheels. This has to be some type of defect but the dealership wants to charge $1600 for two wheels. As i said, my truck only have 35k miles and i am the only one that drives it. With these wheels being bent, there is no physical damage but i worry that it will mess with my suspension.
The contact owns a 2016 cadillac escalade. While driving approximately 30 mph, the vehicle vibrated violently. The failure recurred each time the vehicle was driven. There were no warning indicators illuminated. The vehicle was taken to hennessy cadillac (3377 satellite blvd, duluth, ga 30096, phone number: (770) 680-7000) where it was diagnosed that the tires needed to be replaced. The vehicle was not repaired; however, the failure recurred. The manufacturer was contacted and informed the contact that they would call him back and opened case number: 82691800383. The approximate failure mileage was 26,549.
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