We found the following complaints for CADILLAC CTS (2015)
Read complaints for CADILLAC CTS (2015)
April 4, 2018to whom it may concern:this is my recollection at discovering that my cadillac cts 2015 got on fire at my friends home in shelby michigan on march 25th, 2018.on march 24th my wife (lourdes robles) and i arrived at our friends home at 48307 red oak in shelby michigan to celebrate our friends birthday. At the party there were approximately 10 couples from whom 5 where still there and witnessed the event. The majority of them workfor the auto industry and some are general motors employees, including artemio cortez who is a global business director for gm. At 2:20 am we where preparing to leave and i used the onstar application to remotely turn on the vehicle so it would warm up before leaving. After saying goodbye to our friends at 2:32 am (according to the motion camera) we are walking out of the home and immediately noticed that my cadillac was on flames. I couldn't believe the car was on fire and i ran towards the car until i noticed that the flames inside the vehicle were overwhelming. I asked my wife to inform our friends and have them move the 2 cars near our car: a ford fiesta in the front and a cadillac xt5 in the back. My wife nocked on the door and told our friend to tell the rest of the group so they could move the vehicles. At the same time i was making my first call to 911 (2:33 am) followed by a second call at 2:38 am. The owner of the cadillac xt5 moved his car to a safe place in front of the house, the owner of the ford fiesta didn't move the car to prevent any one from getting injured. The fire truck arrived at 2:43 am according to the copy of the report.
The cue infotainment system was jump and move around and will not respond when touched. The screen is cracked. It was repaired once while under warranty. It is now doing it again now that it is no longer under warranty. It is unsafe and very distracting while driving because of all the movements of the screen
Florida resident, but a spend summer in wyoming.i leave my 2 cars in my florida garage for the summer.garage is not a/c so it gets hot.this year when i returned, i noticed my cadillac cue system was not responding when i touched the screen.the cue system controls almost all functions of the car.the cue system would be operationalfor a few seconds when the car is first started and then it would freeze or lock up.when this happened it would change various functions of the car.for example it would; 1) program current radio station on additional presets, 2) change preset driver settings such as seat, steering wheel and mirror locations, etc., 3) turn off automatic headlight functions, 4) turn off automatic door locking functions.basically any function of the vehicle that can be changed as a user function thru the cue system, now is subject to be changed randomly while the car is being driven.most of these functions that are randomly changed cannot be accessed except thru the cue system.thus i no longer have control of my vehicle.called dealer & made appt for service-- took car in on 10/17-- dealer said they had to order new radio, had to match vin#(not true)-- called 10/24 to see if they had part, they said not yet.-- went to dealer on 10/31, dealer said they did not know when they would get part, would call me.-- said i wasn't alone with this problem.-- dealer said would cost 1700 to fix problem-- as of 11/13 still have not heard anything.-- called cadillac support 11/12, they said they would get back with me.found out via user forums that cadillac was aware of problem years ago, thousands of users have this problem.i was not informed of problem when i bought car; this is a safety issue and a fraud issue by cadillac.over 660,000 cadillacs have this problem.no wonder they are having problems getting parts.
The contact owns a 2015 cadillac cts. The contact stated that various warning lights illuminated and the vehicle accelerated from 35 to 45 mph independently. The contact stated that the period of acceleration briefly occurred then the vehicle resumed operating normally. The vehicle was taken to the dealer where it was diagnosed that the fuses failed in the transmission (tcn). The vehicle was repaired. Manufacturer was made aware of the failure. The failure mileage was unknown.
When turning the steering wheel in either direction, left or right, of the vehicle, there is a loud metal-on-metal noise.the vehicle has been taken twice to mcguire cadillac where i was told that there was "no fix at this time."i have contacted cadillac headquarters numerous times and, unfortunately, no assistance has been given.on december 30, 2015, while driving 60 mph on the right lane of a highway,i suddenly lost control of the vehicle and the vehicle veered across to the left across three lanes on the highway.the vehicle did a 360 coming to rest facing oncoming traffic where i had no control of the brake or gas pedals in the vehicle.after coming to a halt, i was then able to gain control of the vehicle.it was a very scary situation.
Engine sounds like a truck, while driving.just purchased the vehicle. 30,000 miles on odometer.
The rear differential started making a loud whining noise around 53,000 miles. It then turned into a grinding noise. I had it checked by a mechanic and he confirmed it was rear differential that needed replacing. He recommended not driving the vehicle since the differential could completely fail and cause an accident. Not having any mechanical experience, the noise was the only indication of a problem. No warning lights or sensor faults.
The contact owns a 2015 cadillac cts. The contact received notification of nhtsa campaign number: 20v038000 (power train) however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to barkley buick gmc cadillac, inc, (3575 skyland blvd e, tuscaloosa, al 35405), where the vehicle was rejected to be serviced due to parts not being available for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Part distribution disconnect.
I was almost involved in an accident on the highway last night, either the transmissionor the real axles broke as i was driving 70 mph. Never informed of any recall and i want answers, as it could have been a horrible accident. The car was towed to my home last night. This occurred in battle creek michigan on m66 south
On august 5, 2019, i was travelling down a two lane road @ 35-40 mph and with a loud clunk from the rear of the car, the rear wheels locked up. I went into a skid and the front of the car swerved back and forth across both lanes.i was able to keep the car under on the road as i applied the brakes and steered into the skid as the front of the car swerved back and forth.fortunately, an oncoming driver was able to stop his car in time to avoid a head-on when he saw me swerve into his lane.i called the dealer, who sent a tow truck. The service manager looked at the car the next day and confirmed the differential was bad--all kinds of metal chunks came out with the oil when they drained it.he told me that the interior of the differential had pretty much self-destructed.the car was within its powertrain warranty, so the service manager said the dealer would replace the differential. Almost two months later, the dealer hasn't located a replacement differential.this car is a cadillac v-sport, a performance-oriented model with an electronic limited slip differential.during the years this model was in production, general motors made less than 1,000 per year, and i believe that perhaps the differential was a special type for the v-sport, although i am not sure.i do know of others having this exact same problem--they have reported the problem on a cadillac v-sport user's group found at cadillacforums.com.the attached pictures show the skid marks made by the rear wheels and where the front of the car ended up.the car on the side of the road is mine, where some passersby pushed the car.
This vehicle is the subject of a safety recall issued in jan. The dealer ordered repair parts on may 11. No answer from cadillac customer service to inquire about parts availability. What is considered "reasonable time" when addressing a safety recall?
There was a very loud noise coming from the back of my vehicle while driving. Mechanic showed me the rear differential fluid has metal shavings in it and he said the car was dangerous to drive. Dealership told me to call general motors at (800) 222-1020 and they told me to take it to the dealership and gave me file number 9-6712786810. It is at ig burton, milford, de, now for diagnosis.
The vehicle accelerated on its own when it was in park, with the emergency brake engaged, and the engine was turned off. Home security camera captured the entire incident on film. Would be happy to provide the nhtsa with the footage.
Engine sounds like a truck, while driving.just purchased the vehicle. 30,000 miles on odometer.
When idling or when you cold start the car it tends to have a slight shake/tremble feel all throughout the car even passengers felt it also when accelerating slowly and you hit 15 mph car tends to shift hard into 2nd gear
My car was parked on a neighborhood road.i used my remote start and when i walked out the door with my 14 month old son only 3-4 minutes later, my car was already on fire.i could see the flames through the windows and within minutes the car was filled with black smoke.the back driver side window had busted and the interior was completely engulfed in flames.the fire investigator deemed the heated seats as the cause of the fire and believe it was due to a short in the wiring.my car is a total loss.
The contact owns a 2015 cadillac cts. The contact stated that the brake differential experienced a grinding and rubbing sound. There was no warning light illuminated. The contact called capital cadillac (2210 cobb pkwy se, smyrna, ga 30080, (770) 884-7397) and informed the dealer of the failure. The contact scheduled an appointment with the dealer which was still pending. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.
Went to pull into a parking spot, hit the brake, the car sped up hitting another parked car. I had a problem yesterday, put car in cruise control(50 mph) on the highway, went to brake to turn, cruise control would not disconnect, had to shut the system off manually. Similar periodic problems in the past.
I had adaptive cruise on, was at a stop light, so adaptive stopped, the truck in front of me moved because the light turned green, so to engage the cruise i gently gave it gas and i felt the cruise kick so i moved my foot and then the car lunged into the trailer hitch of the truck in front of me. I had no time to react, the crash warning did not flash nor did the braking assist engage. Luckily the guy i hit was not affected the hitch prevented damage to his truck but my car took all the damage. I was so shook that before i could apply brakes my car still was trying to move forward even though it had hit the hitch. This was on a highway just as it was merging to a street. I contacted cadillac/gm and sent them pictures and 2 days later they called and said i had no case, they did not even send me to a dealer to check out the system by a professional.
When im going forward or reversing the car automatically slams on park brake
When turning the steering wheel in either direction, left or right, of the vehicle, there is a loud metal-on-metal noise.the vehicle has been taken twice to mcguire cadillac where i was told that there was "no fix at this time."i have contacted cadillac headquarters numerous times and, unfortunately, no assistance has been given.on december 30, 2015, while driving 60 mph on the right lane of a highway,i suddenly lost control of the vehicle and the vehicle veered across to the left across three lanes on the highway.the vehicle did a 360 coming to rest facing oncoming traffic where i had no control of the brake or gas pedals in the vehicle.after coming to a halt, i was then able to gain control of the vehicle.it was a very scary situation.
April 4, 2018to whom it may concern:this is my recollection at discovering that my cadillac cts 2015 got on fire at my friends home in shelby michigan on march 25th, 2018.on march 24th my wife (lourdes robles) and i arrived at our friends home at 48307 red oak in shelby michigan to celebrate our friends birthday. At the party there were approximately 10 couples from whom 5 where still there and witnessed the event. The majority of them workfor the auto industry and some are general motors employees, including artemio cortez who is a global business director for gm. At 2:20 am we where preparing to leave and i used the onstar application to remotely turn on the vehicle so it would warm up before leaving. After saying goodbye to our friends at 2:32 am (according to the motion camera) we are walking out of the home and immediately noticed that my cadillac was on flames. I couldn't believe the car was on fire and i ran towards the car until i noticed that the flames inside the vehicle were overwhelming. I asked my wife to inform our friends and have them move the 2 cars near our car: a ford fiesta in the front and a cadillac xt5 in the back. My wife nocked on the door and told our friend to tell the rest of the group so they could move the vehicles. At the same time i was making my first call to 911 (2:33 am) followed by a second call at 2:38 am. The owner of the cadillac xt5 moved his car to a safe place in front of the house, the owner of the ford fiesta didn't move the car to prevent any one from getting injured. The fire truck arrived at 2:43 am according to the copy of the report.
When im going forward or reversing the car automatically slams on park brake
The contact owns a 2015 cadillac cts. The contact discovered a recall on the vehicle under nhtsa campaign number: 20v038000 (suspension). The contact stated that prior to knowing about the recall, the service rear axle warning light illuminated intermittently. The contact called cadillac of bellevue 600 116th ave ne, bellevue, wa 98004 where he was informed that the part was not available for the recall repair. The contact had not spoken with the manufacturer. The failure mileage was 62,500. The vin tool confirms parts not available.
The contact owns a 2015 cadillac cts. The contact stated that the rear of the vehicle swerved out of control while driving 45 mph. The contact was able to bring the vehicle under control. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 6,038.
Engine sounds like a truck, while driving.just purchased the vehicle. 30,000 miles on odometer.
I purchased this car 15mar16 from dublin cadillac in dublin, ca.the driver side blind spot detection was not working. I took the car back and they confirmed it was not working correctly, but told me there was nothing they could do about it and that "i would just have to live without it".since this is a safety feature, i thought they should have corrected it under warranty. They have refused, so i am bringing this to you attention and requesting help to get it working correctly.i have had two close calls due to this problem. The dealer is dublin cadillac, 4200 john monego court,dublin, ca.
Cue screen begins shaking and touch screen does not work.this screen controls heating, air conditioning, radio, navigation, phone, settings. I had it replaced at 26,053 miles while still under warranty, and at 63,000 miles, out of warranty, it is doing the same thing.
The cue system is cracking and non responsive to any touch input.i have followed the instructions for resetting the system but this does not correct the lack of response nor the screen cracking..i cannot control the navigation system, radio, specific climate settings, language of the instrumentation (currently stuck in french).this is not covered now that out of warranty and the dealership wants $2000.00+ to replace the entire unit with an identical one that will develop the same problem.this is a design defect and these should all be recalled.ny wife is disabled and relied on the navigation system to find directions to locations.
Went to pull into a parking spot, hit the brake, the car sped up hitting another parked car. I had a problem yesterday, put car in cruise control(50 mph) on the highway, went to brake to turn, cruise control would not disconnect, had to shut the system off manually. Similar periodic problems in the past.
The contact owns a 2015 cadillac cts. The contact stated that various warning lights illuminated and the vehicle accelerated from 35 to 45 mph independently. The contact stated that the period of acceleration briefly occurred then the vehicle resumed operating normally. The vehicle was taken to the dealer where it was diagnosed that the fuses failed in the transmission (tcn). The vehicle was repaired. Manufacturer was made aware of the failure. The failure mileage was unknown.
I had adaptive cruise on, was at a stop light, so adaptive stopped, the truck in front of me moved because the light turned green, so to engage the cruise i gently gave it gas and i felt the cruise kick so i moved my foot and then the car lunged into the trailer hitch of the truck in front of me. I had no time to react, the crash warning did not flash nor did the braking assist engage. Luckily the guy i hit was not affected the hitch prevented damage to his truck but my car took all the damage. I was so shook that before i could apply brakes my car still was trying to move forward even though it had hit the hitch. This was on a highway just as it was merging to a street. I contacted cadillac/gm and sent them pictures and 2 days later they called and said i had no case, they did not even send me to a dealer to check out the system by a professional.
When turning the steering wheel in either direction, left or right, of the vehicle, there is a loud metal-on-metal noise.the vehicle has been taken twice to mcguire cadillac where i was told that there was "no fix at this time."i have contacted cadillac headquarters numerous times and, unfortunately, no assistance has been given.on december 30, 2015, while driving 60 mph on the right lane of a highway,i suddenly lost control of the vehicle and the vehicle veered across to the left across three lanes on the highway.the vehicle did a 360 coming to rest facing oncoming traffic where i had no control of the brake or gas pedals in the vehicle.after coming to a halt, i was then able to gain control of the vehicle.it was a very scary situation.
When im going forward or reversing the car automatically slams on park brake
Safety hazard: defective pirelli tires; pzero nero; within a timeframe of only 15k miles 5 pzerro nero tires needed replacing due to tire pulling away from rim, then bulging and final sidewall would blow out.regardless, if the car is in motion or stationary this will occur with each tire. First 3 tires were covered under the extended warranty that i purchase with pirelli.tire 4 & 5 was rejected to be replaced by pirelli until the tires actually blow out.two very large bulges in the front & rear drivers side tires.my car was at the dealership for service (cue was replaced malfunctioned) and i was notified that pirelli rejected replacing the tires even though i purchased the warranty.i refused to drive the car out of the dealership with 2 two tires that have a bulge at the sidewall ready to blow out at anytime. The dealership provided me a loaner car while i filed a complaint with gm concerning these defective tires that are on these cadillac's.gm's customer service team is managed poorly to say the least.i got a case# 8-3230449470 and i was told there will be resolution within 48 hrs, that was on aug 31, 2017.it is now sept 7, 2017 and i have not heard from the team and it is not resolved.my car still remains at the dealership unable to drive.since i did not receive any service from the customer service team i raised the issue to the gm executive service team.another case# 8-3253040006. I advise the team of the safety hazard of these tires.i will not endanger any of my passengers or anyone on the road with these defective tires that will blow with less than 3k on them.i have researched these tires and customer complaints all over the internet. Innocent people are driving on these tires on the expressway going 85 mph not knowing that a tire or tires will have a sidewall blow out.i have taken a stand with gm by not driving my car.please resear
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