We found the following complaints for CADILLAC CT5 (2020)
Read complaints for CADILLAC CT5 (2020)
There are multiple issues with the electrical / electronicsthe dealer has never found any data in the systems that shows issues. Driver speedometer screen disappears and will be gone for hours or a trip. Restarting car does not fix.center console screen that shows camera information disappears and you have no camera. Can be one or multiple trips and restarting car does not fix dealer says the previous two issues are known but no fix or recall has have been implemented as far as we are are aware. This has been a yearapprox. Drivers assist package threw the car into a curb creating minor damage to divers side wheels. Cadillac found no issues in recent service.when backing car up it has engaged the parking brakewhen driving the car it has shifted itself into neutral.the last 3 items the dealer spent weeks going thru the car with cadillac and found nothing. No parts have ever been replaced in multiple visitsthe last 3 are huge safety issues
The contact owns a 2020 cadillac ct5. The contact stated while starting the vehicle, the service safety restraint system and air bag warning lights were illuminated. The vehicle was taken to the local dealer - dublin cadillac (4200 john monego ct, dublin, ca 94568: (925) 526-4384) and mataga buick gmc cadillac (3261 auto center cir, stockton, ca 95212, (209) 951-2600) however, the mechanics were unable to diagnose the failure. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 20.
Purchased my 2020 ct5 in april 2020. Since then the vehicle has been at the dealership 5 times for the same service driver assist and forward collision system unavailable. Gm has dispatched a senior advisor to test the vehicle and even left a code reader in the vehicle to track its performance. Messages came on again. I recorded it as instructed and the device was sent back to the gm engineers. It has been over a month today 18 september and still no update as to what's wrong with this car. They've replaced and reinstalled cameras and devices and it still didn't fix the issue. I get a call today from the dealership saying the recall came out. I'm extremely frustrated and i know they still can't fix the issue after my car has been the first case and guinea pig of research. This has been going on since date of purchase. It's intermittent and at any time of day
Vehicle displayed service driver assist warning which triggered check engine light. Service bulletin issued n202294740 to update software. Software updated and on way home service driver assist warning came back on. Vehicle was in motion on the highway.
There are multiple issues with the electrical / electronicsthe dealer has never found any data in the systems that shows issues. Driver speedometer screen disappears and will be gone for hours or a trip. Restarting car does not fix.center console screen that shows camera information disappears and you have no camera. Can be one or multiple trips and restarting car does not fix dealer says the previous two issues are known but no fix or recall has have been implemented as far as we are are aware. This has been a yearapprox. Drivers assist package threw the car into a curb creating minor damage to divers side wheels. Cadillac found no issues in recent service.when backing car up it has engaged the parking brakewhen driving the car it has shifted itself into neutral.the last 3 items the dealer spent weeks going thru the car with cadillac and found nothing. No parts have ever been replaced in multiple visitsthe last 3 are huge safety issues
There are multiple issues with the electrical / electronicsthe dealer has never found any data in the systems that shows issues. Driver speedometer screen disappears and will be gone for hours or a trip. Restarting car does not fix.center console screen that shows camera information disappears and you have no camera. Can be one or multiple trips and restarting car does not fix dealer says the previous two issues are known but no fix or recall has have been implemented as far as we are are aware. This has been a yearapprox. Drivers assist package threw the car into a curb creating minor damage to divers side wheels. Cadillac found no issues in recent service.when backing car up it has engaged the parking brakewhen driving the car it has shifted itself into neutral.the last 3 items the dealer spent weeks going thru the car with cadillac and found nothing. No parts have ever been replaced in multiple visitsthe last 3 are huge safety issues
When the vehicle is traveling over 50 mph, and takes sweeping turns / gradual bends on the highway, it becomes apparent that turning right is much harder than turning left. The steering wheel is much stiffer and feels heavier when making right turns at speed, almost like it's permanently stuck in sport mode when the wheel is turned right. It is constantly fighting to get back to center when taking those right turns at speed. Left turns are fine. On two occasions, the wheel suddenly and violently jerked left, trying to get back to center as i was in the middle of a turn/gradual bend on the highway. I almost crashed into the median, and the other two times, almost ran sideways into the cars to my left. The dealer "cannot duplicate" has not checked alignment, or taken other steps to investigate. I bought the car new, and have owned it for less than two weeks.
When the vehicle is traveling over 50 mph, and takes sweeping turns / gradual bends on the highway, it becomes apparent that turning right is much harder than turning left. The steering wheel is much stiffer and feels heavier when making right turns at speed, almost like it's permanently stuck in sport mode when the wheel is turned right. It is constantly fighting to get back to center when taking those right turns at speed. Left turns are fine. On two occasions, the wheel suddenly and violently jerked left, trying to get back to center as i was in the middle of a turn/gradual bend on the highway. I almost crashed into the median, and the other two times, almost ran sideways into the cars to my left. The dealer "cannot duplicate" has not checked alignment, or taken other steps to investigate. I bought the car new, and have owned it for less than two weeks.
When the vehicle is traveling over 50 mph, and takes sweeping turns / gradual bends on the highway, it becomes apparent that turning right is much harder than turning left. The steering wheel is much stiffer and feels heavier when making right turns at speed, almost like it's permanently stuck in sport mode when the wheel is turned right. It is constantly fighting to get back to center when taking those right turns at speed. Left turns are fine. On two occasions, the wheel suddenly and violently jerked left, trying to get back to center as i was in the middle of a turn/gradual bend on the highway. I almost crashed into the median, and the other two times, almost ran sideways into the cars to my left. The dealer "cannot duplicate" has not checked alignment, or taken other steps to investigate. I bought the car new, and have owned it for less than two weeks.
Purchased my 2020 ct5 in april 2020. Since then the vehicle has been at the dealership 5 times for the same service driver assist and forward collision system unavailable. Gm has dispatched a senior advisor to test the vehicle and even left a code reader in the vehicle to track its performance. Messages came on again. I recorded it as instructed and the device was sent back to the gm engineers. It has been over a month today 18 september and still no update as to what's wrong with this car. They've replaced and reinstalled cameras and devices and it still didn't fix the issue. I get a call today from the dealership saying the recall came out. I'm extremely frustrated and i know they still can't fix the issue after my car has been the first case and guinea pig of research. This has been going on since date of purchase. It's intermittent and at any time of day
Purchased my 2020 ct5 in april 2020. Since then the vehicle has been at the dealership 5 times for the same service driver assist and forward collision system unavailable. Gm has dispatched a senior advisor to test the vehicle and even left a code reader in the vehicle to track its performance. Messages came on again. I recorded it as instructed and the device was sent back to the gm engineers. It has been over a month today 18 september and still no update as to what's wrong with this car. They've replaced and reinstalled cameras and devices and it still didn't fix the issue. I get a call today from the dealership saying the recall came out. I'm extremely frustrated and i know they still can't fix the issue after my car has been the first case and guinea pig of research. This has been going on since date of purchase. It's intermittent and at any time of day
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