We found the following complaints for AUDI Q5 (2017)
Read complaints for AUDI Q5 (2017)
Takata recall. The contact owns a 2017 audi q5. The contact received notification of nhtsa campaign number: 18v082000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over a year ago. The dealer (williams auto world, 2845 e saginaw st, lansing, mi 48912, (517)-484-1341) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted several times and was unable to confirm when the parts were to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
We rear-ended a semi truck while driving on a highway as traffic began to slow . The entire front end of our vehicle was badly damaged.the airbags did not deploy and the pretensioners on thedrivers seatbelt did not engage . The speed at which we were traveling is unknown but likely more than 15 miles per hour and less than 40 miles per hour. The driver looked away from the road briefly and rear-ended the truck ahead . We are extremely concerned that our airbags and seatbelt did not engage. The driver hit her head on the steering wheel and the passengers knees were jammed into the glove compartment.
The contact called on behalf on her client who owned a 2017 audi q5. While driving at 10-15 mph, another vehicle was speeding through a red light and crashed into the front passenger side of the vehicle. No air bags deployed and no warning lights illuminated. The vehicle was totaled and towed to the tow yard. A police report was filed. The driver received medical attention on the scene of the crash due to a broken sternum along with other unknown injuries. The driver had an appointment to see a doctor for a follow up. A police report was filed. The dealer and manufacturer were not made aware of the failure. The failure mileage was 95,000.
Received a recall related to electric coolant pump in june.parts not available.called my dealer princeton audi and no help.received second notice regarding this in september, that audi had an 'interim fix" and advised me to contact princeton audi again.i did, but they did't have the part for the 'interim fix' either.i have called them 3 times and now am on a waiting list with over 100 names.audi apparently is not making these parts fast enough, and in the meantime, we are advised to keep the car out of the garage... Winter is coming in the northeast.they have no idea when they will get the part
The roof of my 2017 audi q5 is glass, and it makes a constant rattling noise while driving.i took it to the audi service center to be serviced, and the sunroof frame along with all of the bolts were replaced in december 2019.as of today, the rattle is strongly present again.this issue is ongoing, and it is a major safety concern for me.the glass roof could literally shatter and result in a fatal injury.i filed a complaint with the bbb auto line, but i was told that an investigation couldn't be conducted because a two year deadline that i missed even though the vehicle has less than 15k miles on it.i have also requested a replacement vehicle from audi, and my request was rejected.as of may 2020, the audi service center manager facilitated another replacement request on my behalf.
Thermostat housing leaking at the top edge and the coolant pump leaking, replaced thermostat housing and coolant pump assembly. Vehicle is available for inspection upon request.the coolant reservoir would empty every time i drove the car or let it sit, the vehicle did let me know with an alert when the fluid was too low. I had to continually keep fluids in it so that the vehicle did not overheat. I took the vehicle to my mechanic and he sent me to the dealership for the correction. The dealership corrected the issues by replacing the thermostat housing with coolant pump assembly. The vehicle has not been inspected after the repair.this issue began on 8/5/21 and was repaired on 8/11/21 this was the first opening for the dealership. The total cost was $1,688.77.
The contact owns a 2017 audi q5. The contact received notification of nhtsa campaign number: 18v229000 (engine and engine cooling). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact received a recall notice for nhtsa campaign number: 17v002000 (engine and engine cooling) and had the first part of the repair completed, even though the vin was not included in the recall. Audi north orlando (139 n oregon st, sanford, fl 32771, (888) 894-9542) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure.
Letter to deputy administrator king in regards to safety recall 19n4- after run coolant pump " which warns that the vehicle may experience a short circuit and/or overheat and a statement noting:" this recall repair is not yet available. *ld
Few days ago, i was driving the car( usually my wife is driving it) stopped to a stop light, actually i triedto stop, but, the car was still moving. At the same time, i noticed a very high engine revs, and the car was moving, even with mepressing hard the breaks. Luckily, we got green light, and nothing major happened. But, the worst part is that, i noticed, above the front wheels, some suspension components, parts, nuts, at only 5 mm or less. Is right above the front wheels. It is not on the side, as supposed to be. The clearance between that part and the wheels should be alot more. To me, is not safe at all. There is a recall about it? it safe to drive? to me looks not.
The contact owns a 2017 audi q5. The contact received notification of nhtsa campaign number: 18v229000 (engine and engine cooling), which indicated that the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not notified. The contact expected to be notified when the part was to become available. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2017 audi q5. The contact received notification of nhtsa campaign number: 18v229000 (engine and engine cooling). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called the local dealer (audi westmont, 276 e ogden ave, westmont, il 60559, (630) 537-0310) and was informed that the parts were not available. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
Vehicle transmission downshifts abruptly when slowing to a stop. Transmission slams into each gear as you slow causing an unexpected increase in engine braking. This occurs regardless of drive select mode (comfort, auto, or sport). There are numerous complaints about this behavior across audi owner forums for vehicles with the same engine and transmission combination (3.0l supercharged v6 mated to zf 8hp transmission). Additionally, there's a frequent long delay for the reverse camera image to display on the screen when selecting reverse. It can take up to 7-10 seconds. If there is a software update available, audi dealer advises it will cost money to have installed on the vehicle. As this is a safety concern i would imagine the manufacturer would handle as a tsb, regardless of year or mileage.
2017 audi q5. Consumer writes in regards to defective run coolant pump. * ld
The contact owns a 2017 audi q5. The contact received notification of nhtsa campaign number: 18v229000 (engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (audi lakeland, 1215 griffin rd, lakeland, fl 33805, 863-284-0880) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2017 audi q5. The contact received notification of nhtsa campaign number: 18v229000 (engine and engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (audi lakeland, 1215 griffin rd, lakeland, fl 33805, 863-284-0880) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
The contact owns a 2017 audi q5. The contact was not made aware of nhtsa campaign number: 17v298000 (fuel system, gasoline) until after the vehicle was purchased. The contact was unable to determine if there may be a stop sale of the vehicle due to the dealer (audi north austin, 12971 pond springs rd, austin, tx 78729, (844) 473-2985) and manufacturer being unable to determine when the remedy and repair parts would be available. The contact received no written notice of a manufacturer recall. The service center manager sent an e-mail a month after the vehicle was sold and the contact was waiting on a solution from the manufacturer. The contact was not experiencing a failure. Parts distribution disconnect.
The contact leases a 2017 audi q5. The contact received a recall notice per an unknown recall related to the fuel pump flange. The vehicle was taken to santa monica audi (1020 santa monica blvd, santa monica, ca 90401, (310) 481-8260) who stated that they could not accept the leased vehicle back because it was included in two recalls and the parts would not be available for at least four months. The manufacturer was notified and stated that they would call the contact back. The contact had not experienced a failure. The vin was unknown.
Check engine fuel system alarm warning light - with caution to drive below 35 mph and immediately to service center. Service center says they found nothing wrong. Then read ap report on fuel clogging and fires. This vehicle had a previous recall but we never got a warning or letter (they sent it to an address in west palm beach that we never ever gave them or lived at).
Received a recall related to electric coolant pump in june.parts not available.called my dealer princeton audi and no help.received second notice regarding this in september, that audi had an 'interim fix" and advised me to contact princeton audi again.i did, but they did't have the part for the 'interim fix' either.i have called them 3 times and now am on a waiting list with over 100 names.audi apparently is not making these parts fast enough, and in the meantime, we are advised to keep the car out of the garage... Winter is coming in the northeast.they have no idea when they will get the part
Vehicle transmission downshifts abruptly when slowing to a stop. Transmission slams into each gear as you slow causing an unexpected increase in engine braking. This occurs regardless of drive select mode (comfort, auto, or sport). There are numerous complaints about this behavior across audi owner forums for vehicles with the same engine and transmission combination (3.0l supercharged v6 mated to zf 8hp transmission). Additionally, there's a frequent long delay for the reverse camera image to display on the screen when selecting reverse. It can take up to 7-10 seconds. If there is a software update available, audi dealer advises it will cost money to have installed on the vehicle. As this is a safety concern i would imagine the manufacturer would handle as a tsb, regardless of year or mileage.
We rear-ended a semi truck while driving on a highway as traffic began to slow . The entire front end of our vehicle was badly damaged.the airbags did not deploy and the pretensioners on thedrivers seatbelt did not engage . The speed at which we were traveling is unknown but likely more than 15 miles per hour and less than 40 miles per hour. The driver looked away from the road briefly and rear-ended the truck ahead . We are extremely concerned that our airbags and seatbelt did not engage. The driver hit her head on the steering wheel and the passengers knees were jammed into the glove compartment.
On monday 3/9/2020 around 6:45pm edt, i was driving in a residential zone approx. 25-30 mph.i approached a stop sign and pressed the brake to stop the car.the car slowed slightly but did not stop, despite my intense pressure on the brake pedal. Instead, the engine revved spontaneously several times and i proceeded half-way through the (thankfully empty) intersection.i confirmed i was in regular drive gear (not the semi-manual mode), then quickly put the car in park to stop the vehicle, but the engine continued to rev.i turned the ignition off and back on, then continued driving without further incident. That night, i searched online and found another customer reported a nearly identical experience with a 2017 audi q5 on march 16 2017 (brakes failed problem).that customer's dealer found a fault with the abs brake module, which was repaired.i took my car to an audi dealer (zip code 48301) the following day but they were unable to find any "faults" and therefore make any repairs.the vehicle is 2017 with approx. 17k miles, still under oem warranty.
On thursday march 16th approx around 6 pm, i was driving back home from work. When i tried to stop the car at a stop light (driving approx 40-45 miles/hr speed on a straight road) by pushing the break pedal the vehicle slowed down, but failed to stop completely and continued to roll autonomously at a slower speed. As i continued to push the brake, engine revved up twice spontaneously. I immediately shifted the gear to park and the vehicle stopped. Approx aminute later i shifted back to drive and drove the car home. Next morning i drove the car to audi dealership and they ran the vehicle diagnostic and identified a faulty abs control module which has since been replaced. Since it involved brake failure and spontaneous acceleration i am submitting the compliant to to nhtsa. I have also sent an email to audi usa today regarding this. I just took the car back from service today and i will continue to observe for any issues and update nhtsa and audi usa.please feel free to contact me should you need any additional information.
Front brakes appear to squeak loudly after initiation with moisture; more seriously there is considerable locking/sliding of the brakes when attempting to stop on snow and ice -- at a more dangerous distance than our other 2 vehicles in similar situations.vehicle (2017 q5) has 22k miles with the abs system/tires appearing to be in good working order.my wife and i have used multiple stopping techniques (pumping brakes, applying soft pressure, and also hard pressure) with the same result: on 2 occasions the vehicle essentially locked up and slid 1/2 way through an intersection.fortunately no pedestrians/vehicles were nearby.i read several blogs regarding this with other owners citing the same problems.there appears to be vw/audi observances regarding issues with 2018 vehicles with the lack of either a supplier-deficient caliper spray/loose bolt in the front braking area.we are kindly asking to review this situation to determine if others have reported the same problem.we will also be asking our dealer to fully inspect the vehicle.we are aware that snow/ice represent challenges -- but this vehicle has scared my wife/i multiple times by not stopping within a reasonable distance despite the adverse conditions.
Hit a stationary honda crv on black ice at approx 45-50 mph. Impact was straight on front of our car and rear of the crv.our both vehicles were totaled, none of our air bags deployed.our vehicle was then hit from the rear by a jeep wrangler at about the same speed.still no deployment of air bags.we are concerned that the airbags may have been defective.accident happened in a 31 car pile up on i-68 near exit 29.we are very lucky there were no known injuries other than stiffness and sore spots.occupants were driver 52 yrs old and front passenger 17 yrs old.
We rear-ended a semi truck while driving on a highway as traffic began to slow . The entire front end of our vehicle was badly damaged.the airbags did not deploy and the pretensioners on thedrivers seatbelt did not engage . The speed at which we were traveling is unknown but likely more than 15 miles per hour and less than 40 miles per hour. The driver looked away from the road briefly and rear-ended the truck ahead . We are extremely concerned that our airbags and seatbelt did not engage. The driver hit her head on the steering wheel and the passengers knees were jammed into the glove compartment.
When coming to a stop or accelerating away from a stop the rear suspension making a clicking/clunking sound from both the right and left sides of the vehicle.the manufacturer has looked into the issue 3 times, the first two agreeing there was a problem but i the third visit they are now saying the issue is normal.the noise comes from the forward rear sub-frame bushing which were replaced on 11/13/2017 but has since returned.the concern is the vehicle is unsafe to drive.
Few days ago, i was driving the car( usually my wife is driving it) stopped to a stop light, actually i triedto stop, but, the car was still moving. At the same time, i noticed a very high engine revs, and the car was moving, even with mepressing hard the breaks. Luckily, we got green light, and nothing major happened. But, the worst part is that, i noticed, above the front wheels, some suspension components, parts, nuts, at only 5 mm or less. Is right above the front wheels. It is not on the side, as supposed to be. The clearance between that part and the wheels should be alot more. To me, is not safe at all. There is a recall about it? it safe to drive? to me looks not.
I am concerned about the lack of viability of the due to the positioning of the drivers side mirror in the audi a5 suv.the mirror is very large and blocks the ability to see vehicles on the left when stopped at a stop sign, especially sml sports cars or vehicles on an angle if there is a slight hill.small persons will be more affected by this than others.i have had many close calls because the car was behind the mirror.also there is a blind spot when using the vehicle detection system on the freeway; if the approaching vehicle is half way parallel to you, ie changed lanes close to you, it will not be detected by the system, it only detects vehicles approaching a car length behind.i think this is a significant problem and should be investigated.
Hit a stationary honda crv on black ice at approx 45-50 mph. Impact was straight on front of our car and rear of the crv.our both vehicles were totaled, none of our air bags deployed.our vehicle was then hit from the rear by a jeep wrangler at about the same speed.still no deployment of air bags.we are concerned that the airbags may have been defective.accident happened in a 31 car pile up on i-68 near exit 29.we are very lucky there were no known injuries other than stiffness and sore spots.occupants were driver 52 yrs old and front passenger 17 yrs old.
On thursday march 16th approx around 6 pm, i was driving back home from work. When i tried to stop the car at a stop light (driving approx 40-45 miles/hr speed on a straight road) by pushing the break pedal the vehicle slowed down, but failed to stop completely and continued to roll autonomously at a slower speed. As i continued to push the brake, engine revved up twice spontaneously. I immediately shifted the gear to park and the vehicle stopped. Approx aminute later i shifted back to drive and drove the car home. Next morning i drove the car to audi dealership and they ran the vehicle diagnostic and identified a faulty abs control module which has since been replaced. Since it involved brake failure and spontaneous acceleration i am submitting the compliant to to nhtsa. I have also sent an email to audi usa today regarding this. I just took the car back from service today and i will continue to observe for any issues and update nhtsa and audi usa.please feel free to contact me should you need any additional information.
On monday 3/9/2020 around 6:45pm edt, i was driving in a residential zone approx. 25-30 mph.i approached a stop sign and pressed the brake to stop the car.the car slowed slightly but did not stop, despite my intense pressure on the brake pedal. Instead, the engine revved spontaneously several times and i proceeded half-way through the (thankfully empty) intersection.i confirmed i was in regular drive gear (not the semi-manual mode), then quickly put the car in park to stop the vehicle, but the engine continued to rev.i turned the ignition off and back on, then continued driving without further incident. That night, i searched online and found another customer reported a nearly identical experience with a 2017 audi q5 on march 16 2017 (brakes failed problem).that customer's dealer found a fault with the abs brake module, which was repaired.i took my car to an audi dealer (zip code 48301) the following day but they were unable to find any "faults" and therefore make any repairs.the vehicle is 2017 with approx. 17k miles, still under oem warranty.
The roof of my 2017 audi q5 is glass, and it makes a constant rattling noise while driving.i took it to the audi service center to be serviced, and the sunroof frame along with all of the bolts were replaced in december 2019.as of today, the rattle is strongly present again.this issue is ongoing, and it is a major safety concern for me.the glass roof could literally shatter and result in a fatal injury.i filed a complaint with the bbb auto line, but i was told that an investigation couldn't be conducted because a two year deadline that i missed even though the vehicle has less than 15k miles on it.i have also requested a replacement vehicle from audi, and my request was rejected.as of may 2020, the audi service center manager facilitated another replacement request on my behalf.
Few days ago, i was driving the car( usually my wife is driving it) stopped to a stop light, actually i triedto stop, but, the car was still moving. At the same time, i noticed a very high engine revs, and the car was moving, even with mepressing hard the breaks. Luckily, we got green light, and nothing major happened. But, the worst part is that, i noticed, above the front wheels, some suspension components, parts, nuts, at only 5 mm or less. Is right above the front wheels. It is not on the side, as supposed to be. The clearance between that part and the wheels should be alot more. To me, is not safe at all. There is a recall about it? it safe to drive? to me looks not.
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