We found the following complaints for NORCOLD 1211 (Unknown)
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Consumer writes in regards to norcold refrigerator recall *tgwthe consumer stated he did not receive a recall notice until after the cooling unit had been replaced at a cost of $2100 on september 20, 2011. The consumer stated he received the recall notice in november 2011. The cooling unit's thermal sensor failed to protect the cooling unit and caused it to fail when it overheated and ruptured.
I have a norcold model 1211 imt refrigerator, serial #13285569 in my 2012 motorhome. When my cooling unit failed recently, my research found numerous recalls on norcold refrigerators since 1999. I read through all related info on nhtsa website and the complaint filed in a pending lawsuit. The common defect is the cooling units' boiler tubes corrode prematurely and leak. If flammable gas escapes near a heat source, fires occur. Even if fires are stopped by their latest retrofit high temperature sensor, the cooling unit is completely destroyed and needs replacement, in my case costing over $1,500. The latest recall in 2010 (10e-049) included 1200 models produced from 1/1/03 to 10/6/10. Even though my refrigerator is newer, the problem is exactly the same. I know rvers whose refrigerators caught fire despite having the latest recall fixes and/or not being on the recall list. I beg you to look at the research i did about the recalls at http://maliasmiles.com/norcold-refrigerator-recalls/. The last info i can find on your website stops on nov. 16, 2010 with a letter from norcold to you, but what is new? it can obviously take norcold years to include model numbers in the official recalls and in the meantime, owners are still in danger believing if they have the latest recall fix or if they're not on the recall list, they're safe. Yet it's obvious failures & fires are still occurring, whether norcold acknowledges it or not. Regardless of fire, owners like me who are not included in the recall are left to pay for these fixes on our own. The latest serial number norcold lists on its recall site is 13085759. I assume these probably correspond with the 2010 date of the recall. At the very least, the recall should include all refrigerators with the cooling units that are the same as ones currently on their recall list. It is ridiculous that norcold continues to get away with this negligence and i think more could be done by nhtsa to address this public safety hazard.
It is going to take a month to get the part for the norcold refirgerator (1211m) that is under recall.i gave norcold a number of options to get the part to us so we could have it installed by a dealer, but they refused.we are on the road in our rv and don't know where we will be a month from now.they should be held responsible to have replacement parts in a timely manner.
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