We found the following complaints for GRACO MYSIZE (Unknown)
Read complaints for GRACO MYSIZE (Unknown)
On saturday, june 17, 2017, my youngest daughter vomited in her car seat, a graco mysize 65. When the cover was removed to wash, the polyurethane foam headrest (which states in bold letters do not remove) was found to be detached. When the customer service department opened later that week, i called graco, where the representative told me that my seat is no longer safe to use, that this is a known issue, and that the engineers are working on a solution. I also informed her that the seat being discussed is a replacement seat, as the originally purchased seat had to be replaced due to a broken harness restraint lever and adjustment strap apparatus. She then offered to send me another replacement seat. I asked if the new seat would be the same model as the seat i was currently having problems with, and she said yes. I asked how i could be sure that the new seat would be safe, as we did not know that ours was broken until the cover was removed. She stated again that the engineers are working on a solution, but the seats would be the same. When i told her that i was hesitant to get the same model due to potential safety issues, she offered me a full refund; all i had to do was ship the old seat back (graco would provide a shipping label but not a box) with some other information if the defect was determined to be the fault of the manufacturer after examination of the seat and information, a check would be issued in 10-14 days. The next day, i called gracos customer service back; because after inspection of my oldest daughters car seat(a graco mysize 65 with different model number and date), the same problem was discovered. I spoke to a different representative and was told that because the car seat was over 1 year old, a partial refund would be given ,even though this was a known defect present in newer models still under warranty.
The graco mysize 70 car seat has straps which tighten unevenly, and do not properly restrain the baby. When i use my seat in the rear-facing mode, the right-side strap does not tighten as muchas the left-side strap. This leaves the baby vulnerable; if an accident were to occur, she would not be properly restrained.graco is aware of this problem. When i called to report the issue, they immediately offered to send me a new seat, without asking me to try anything to fix the problem. This is also a knownissue on a national car seat safety board on facebook (car seats for the littles).parents who are not well-versed in car seat safety may not know that this is a problem, and run the risk of serious injury to their child from not being properly restrained in an accident. *dt *dt
Graco my size 65. Model 1937054 date 11-21-2015. The release button is easy for a child to push and loosen his straps.while driving i realized my child had was no linger strapped tightacross his chest, he was able to lean forward push the strap release button and pull his shoulders out of the harness.
The contact owns a graco my size 65 booster seat, model number: 1896362 . The seat was manufactured on may 30, 2014. The safety seat was being utilized in a 2015 infiniti q50. While driving 25 mph, the child in the safety seat was able to unbuckle the harness retainer clip. The failure recurred on numerous occasions. The safety seat was not repaired. The manufacturer was notified of the failure. The purchase date was unknown.
Graco my size 65. Model 1937054 date 11-21-2015. The release button is easy for a child to push and loosen his straps.while driving i realized my child had was no linger strapped tightacross his chest, he was able to lean forward push the strap release button and pull his shoulders out of the harness.
I have a graco my size 65 convertible car seat model 1937054.i removed the fabric cover from the car seat headrest for cleaning.the molded styrofoam part of the headrest had come off the backing.the styrofoam piece was cracked.the piece had been glued to the plastic was dried and no longer adhering the foam to the plastic.the foam piece has "do not remove" printed on the front of it.the car seat was not dropped or otherwise impacted.i do not know how or when the styrofoam was cracked.i contacted graco customer support.a customer support agent informed me that they would attempt to send me a new styrofoam piece.i was informed that i would not be required to glue the piece in but it should stay in place with the fabric fitting.i am concerned that graco?s recommendation of replacing a molded styrofoam piece that had previously been glued to the headrest with only the fabric to keep it in place.*dt*dt
I have a graco my size 65 convertible car seat model 1937054.i removed the fabric cover from the car seat headrest for cleaning.the molded styrofoam part of the headrest had come off the backing.the styrofoam piece was cracked.the piece had been glued to the plastic was dried and no longer adhering the foam to the plastic.the foam piece has "do not remove" printed on the front of it.the car seat was not dropped or otherwise impacted.i do not know how or when the styrofoam was cracked.i contacted graco customer support.a customer support agent informed me that they would attempt to send me a new styrofoam piece.i was informed that i would not be required to glue the piece in but it should stay in place with the fabric fitting.i am concerned that graco?s recommendation of replacing a molded styrofoam piece that had previously been glued to the headrest with only the fabric to keep it in place.*dt*dt
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