We found the following complaints for BRITAX CHAPERONE (Unknown)
Read complaints for BRITAX CHAPERONE (Unknown)
We own a rear-facing britax chaperone infant carseat and have used it for 5.5 months prior to product failure.the chest clip cracked during normal use (no vehicle collision or impact).this left a very sharp edge against baby's chest and the clip was rendered unsafe for use as it would not properly restrain child in the event of a collision. I contacted britax on 5/14/10to report this and obtain a replacement chest clip.the customer service representative noted they "were aware the clip was rather thin and the replacement you'll receive has been reinforced".we received the replacement part 4 days later on 5/18/10.as the seat was unsafe, we would have preferred more prompt overnight shipping but this was not available.if this problem has been noted by britax, i feel that all owners of the carseat should have been sent a new chest clip prior to failure of the original one, which may injure the child or render the seat ineffective in restraining the child in a collision.
My husband replaced the buckle on our companion after the recall.however, about 3 weeks ago i found the buckle unfastened when i took my 8 mo. Old out of her seat.i originally thought that my older child was trying to help me out by undoing the buckle as she was exiting the car.unfortunately,i still found it unfastened occasionally when myolder child wasn't with me.i have purchased britax car seats for about 7 years and i have never had any problems, so i thought it was user error.so i started double checking and gently tugging on the buckle after fastening it.much to my disbelief i still found it occasionally unfastened.when i questioned my older child about the buckle being unfastened, she told me the baby did it.i then put my 8 mo. Old in the seat, got in the car like i was leaving, and watched in amazement as my infant simply tapped on the buckle and it came undone!i removed the car seat from my car.
Britax chaperone car seat chest clip broke into two pieces on both my car seat, i have small infant twins. I contacted britax and tey said it was a voluntary recall and their engineers state the car seats were safe to operate without the chest clip. They are not safe as one of the babies got out of the car seat on the freeway. Britax refused to vernight me the needed chest clip. It was ordered three weeks ago and only gives me a tracking number. This company is negligent and nonresponsive.
The contact owns a britax chaperone child restraint, model number e9l692k, manufactured july 20, 2010. The contact stated that when she tried to secure her car restraint onto the base, the seat would snap in but would easily unlatch at the slightest touch.she stated that the rubber strips on the bottom of the child restraint were not strong enough to hold the base in place. Also, she mentioned that she would often have to use extreme force to get the restraint in place and when doing so, it was almost impossible to remove the restraint from the vehicle.the manufacturer was contacted who offered to send a replacement set of rubber strips that were thicker and stronger than. The child restraint was not repaired.
The contact owns a britax child safety seat, model number is e9l69p3. She stated that after putting the safety seat in the base attachment it was very difficult to release. In order to get the seat released from the base she had to use a crow bar. The safety seat was not inspected nor was the manufacturer contacted. The safety seat was not repaired. The vehicle information was unavailable.
We own a rear-facing britax chaperone infant carseat and have used it for 5.5 months prior to product failure.the chest clip cracked during normal use (no vehicle collision or impact).this left a very sharp edge against baby's chest and the clip was rendered unsafe for use as it would not properly restrain child in the event of a collision. I contacted britax on 5/14/10to report this and obtain a replacement chest clip.the customer service representative noted they "were aware the clip was rather thin and the replacement you'll receive has been reinforced".we received the replacement part 4 days later on 5/18/10.as the seat was unsafe, we would have preferred more prompt overnight shipping but this was not available.if this problem has been noted by britax, i feel that all owners of the carseat should have been sent a new chest clip prior to failure of the original one, which may injure the child or render the seat ineffective in restraining the child in a collision.
My husband replaced the buckle on our companion after the recall.however, about 3 weeks ago i found the buckle unfastened when i took my 8 mo. Old out of her seat.i originally thought that my older child was trying to help me out by undoing the buckle as she was exiting the car.unfortunately,i still found it unfastened occasionally when myolder child wasn't with me.i have purchased britax car seats for about 7 years and i have never had any problems, so i thought it was user error.so i started double checking and gently tugging on the buckle after fastening it.much to my disbelief i still found it occasionally unfastened.when i questioned my older child about the buckle being unfastened, she told me the baby did it.i then put my 8 mo. Old in the seat, got in the car like i was leaving, and watched in amazement as my infant simply tapped on the buckle and it came undone!i removed the car seat from my car.
The contact owns a britax car seat manufactured in october 2009 with model number e9l69p3. The chest clip broke on the childseat twice in a 5 month period. The manufacturer sent a new clip with the first failure, but not the second.
Britax chaperone car seat chest clip broke into two pieces on both my car seat, i have small infant twins. I contacted britax and tey said it was a voluntary recall and their engineers state the car seats were safe to operate without the chest clip. They are not safe as one of the babies got out of the car seat on the freeway. Britax refused to vernight me the needed chest clip. It was ordered three weeks ago and only gives me a tracking number. This company is negligent and nonresponsive.
The contact owns a britax chaperone child seat manufactured 05/29/2009. The contact stated that the buckle harness was difficult to latch and almost impossible to release. The latch felt as if it would break when being released. The technician at the inspection station stated that the problem was a potential safety hazard if the child needed to be removed quickly.
Britax child car seat, mother called about buying a new seat due to the harness retainer clip breaking on her infant seat. The instructor observed one of the pieces of plastic which thread the harness through was broken off.
The contact owns a britax safety seat, model number e9l69p5, manufactured on 8/27/2009. The contact stated that there were small magnets attached to the metal portion of the buckle that were falling off. The contact expressed concern over a possible choking hazard. The manufacturer advised the contact to mail the seat in for inspection.
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